SunPower Reviews

The particular install team we had, Fresno 1 IIRC, was professional and polite. The workmanship was excellent. Also, I was impressed with the way that they listened to our requests. We had concerns about the battery placement (inside garage vs outside back of the house). I talked over the legal requirements and best practices and the requirement for fire and smoke alarms if the battery is in an attached garage. I am now convinced that our battery is in the best possible location. The install, BTW, took less than one day. In the photo of the controller install you can see a flexible ground cable and also a galvanized pipe leading to the battery. The 5 KWh battery is on a non-south-facing wall. Each picture also shows a manual cut-off switch.

We've always been interested in the idea of solar power for the energy efficiency. When somebody knocked on our door asking if we'd be interested in hearing about it, we had them make an appointment and they came out. They made a pitch and we decided to go with SunPower. We also had done a little research for them. They had a lot of stuff showing the array that they would put out on our roof and how much it would generate given the exposure we have on the different roof surfaces.

Solar power is clean energy and would help us save money. So, we had SunPower install a system for us and so far, it works fine. Since the installation of the panels, we don't pay very much on utility bills. They did a good job. But they didn't paint the conduit that comes down from the roof and it can be seen from the street. But they told me that if I get a letter from the homeowner's association, they'll send somebody out to paint it.

One of my co-workers had some people go to his house for a solar energy system, and people talked about it. We also had a couple of houses in our neighborhood who had it. Then, a door-to-door salesman from SunPower came over and we learned that there were incentives like the tax credits which were were nice. So, we signed up with SunPower and now, it's almost been almost three years with no power bill for us. The installation went pretty seamless and the guys did a great job. He showed up and got all equipment put in in a day. Other than the app being down for three days one time in the last three years, I haven't even had to watch the system. It just worked.

The installation of our SunPower was pretty quick. We had to have the roof redone first. I don't know if it was a company that they normally work with, but it was a very good price. It was an offer I couldn't pass up. So, we got a brand-new roof and solar for a good price. I was very happy with it. They got to it very quickly and did the job quickly and well. The woman who took care of everything was there every time I called. And if she wasn't, she called me back pretty quickly.

This team was highly efficient Fresno Crew 2. They arrived before time. They are friendly, professional, informative and intelligent. I could not ask for a better experience.

I am extremely disappointed with my experience with SunPower (formerly Blue Raven Solar), not only because of the damage caused during installation, but because of the company’s refusal to stand behind its own work after acknowledging responsibility. During the installation of my solar panels, the installation crew tore multiple shingles on my roof. I documented the damage immediately with photographs and submitted everything directly to SunPower. To their credit, the company initially acknowledged that torn shingles are not standard or acceptable during a solar installation and agreed the damage needed to be repaired. However, this is where the experience became frustrating and unacceptable.

Alex and his crew showed up on time the morning of the install. Alex walked me back to view and explain how the system works. He answered all my questions before proceeding with the work. The guys (Calif. Crew 1) then proceeded to go about their respective jobs. They finished up at the predicted time, cleaned up and before they left Alex checked in with me. In my opinion the whole crew was courteous and very professional. Everything seems to be working perfectly, we'll see what our monthly electric bills look like from here on.

Poor service from get go. Nobody returns calls. My system was installed and nothing but problems. On hold right now over 40 minutes. SunPower please call me, fix my system which is less than a month old. I have had so many issues. Love to discuss them with someone who cares. My advice today for anyone interested in solar, Run, choose another company.

I started looking into solar nearly two years ago and have become concerned with the timeline. I was actually in the process of getting a system from another company when a representative from (then Ambia now Sun Power), Jeffrey **, talked me into working with him. One of the main sticking points was his assurance that it would be a faster process than the other company because he was local, whereas the other representative was based in California. That turned out not to be not true!

I have been trying to get a $504 refund for a charge that I should not have had to pay for over 3 months. Never get call backs, despite repeated requests. System also does not provide as much energy as they claimed. So sorry I invested in this system. Almost time to call my lawyer.

I decided to get solar power to save money on my Xcel bill. I went with SunPower and the rep was super friendly. He sent me over one design that I didn't like because it had all of the panels on the east side of the house, and I wanted more of them on the west. He split it up and did a redesign for me. The experience was pretty quick and painless. They were really informative, friendly, and easy to deal with. Going solar occasionally saves me money as well.

We purchased our solar for a house we purchased in 2021 after having solar on our first home we built in Lake Havasu City, AZ. The first solar system was great, our electric bill ran $13-30/month. In the 2nd house, we purchased solar through Esmay Electric. The solar company went bankrupt and was rejuvenated by another company, Complete Solaria, I believe. Our second home solar was financed through Technology Credit Union. Our electric bill in 2025, some months was $400+/month. We keep showing more electric used than produced. We have had the system checked and was told it is ok.

I talked to somebody about getting solar energy and back then, the company's name was Blue Raven. They changed their name then somebody came out from SunPower. He gave me information about their system, then I had it installed. I had to have inspections from other companies and it took them a couple of times to get some type of information on whatever street, but they finally approved the installation. The installation went good and the transition was pretty easy. Since then, my electric bill has been decreasing. I would advise my friends and family members to invest in SunPower.

The rising cost of electricity was a factor in my decision to buy solar panels, and I’ve had them for at least two years. Both the customer service from SunPower when I made the purchase and the installation were very good.

SunPower came and sold us the system, and we were satisfied with the installation. They were able to keep the timeline they gave us. We've had the system for at least two years now. Usually, I get a bill. It starts back up around winter, but credits will build back up right around September. Then about six months, my electric bill from AEP is zero. I'm still paying off the panels themselves so it's not fully paying for itself yet until they're paid off, but it definitely makes a difference on the electric bill.

My salesperson experience with SunPower was decent, but there's just a big difference in what I was led to believe my reduction in payments would be. Because my electric bill hasn't dropped very much, and now I have a $300 a month payment for the solar on top of it. My bills have gone up quite a bit for energy. Now, I realize, at some point in time, they will be paid off. But my electric bill, I was thinking, was going to drop by 80%. It might have dropped by 20%. I'm just not seeing the savings there. But the installation process went well. It was pretty quick and painless. It was all a positive experience. It's just that I'm not getting the benefit. There's very little reduction in what I thought. It's not worth it. If people are doing this for environmental purposes only, then they can look at pursuing it. If they're doing it for monetary reasons, stay far away.

We signed a contract to add a battery to our solar system in September 25 in plenty of time to get done by December to qualify for the Federal credit. We scheduled for the installation and the crew was a no-show. They had been given a wrong scope. The second time also no-showed, this time the electrician that was assigned had never installed a battery. The third installation was scheduled and the crew was a no-show, this time they were driving back from California. The fourth installation was scheduled in 2026, we missed the Federal credit and got a cost reduction for ONLY half. This crew did not follow best practices. A tech was sent out a few days later to facilitate the city inspection. He damaged the battery. Two months later we are still trying to schedule the repair. Throughout, communication with the company was TERRIBLE. Katie - you are invited to communicate directly with the owner.

Had solar panels installed last year in October and their check did not clear when they submitted for HOA permits. So not only did I have to pay for the HOA permit. I ended up getting stuck paying for the check return fee that BlueRaven/SunPower could not cover. I have tried working with our sales rep Cameron, the customer rep Sheila, a customer rep Emily, who just would not give me a clear answer and admitted that they did owe me the money. The last call that I made I was letting them know that I'd be posting negative reviews and letting our new development know to stay clear of them. Since then, our sales rep has left the company and informed me that everything has gone downhill.

Stay far away. Their internal systems are a mess due to the SunPower bankruptcy, and they are using high-pressure, unethical tactics to squeeze money out of customers before their work is even finished. Signed a contract to add panels to my existing system in August and its still not on. But in the mean time I am getting harassing and intimidating emails and texts to pay them for all the work. They use predatory tactics, double invoicing and customer support shows different information. It's unfortunate because Blue Raven was great to work with for the original installation.

TL; DR: If you value your time, mental health, and anything that resembles "customer service," DO NOT PURCHASE YOUR SYSTEM FROM THIS COMPANY. Over the past four months, we have been trying to resolve an underperforming solar system with Blue Raven/SunPower and have experienced some of the worst customer service we’ve ever encountered. In November 2025, we contacted our sales consultant after noticing that our system appeared to be underproducing based on the Enphase Enlighten monitoring app. The consultant reviewed the numbers and agreed the system appeared to be underperforming. He explained that if the system wasn’t producing, Blue Raven/Sunpower would either install additional panels at no cost to get the system within 10% of the promised output or financially compensate us. He directed us to contact post-install support to start the process.

Sunpower reinstalled 22 solar panels after roof replacement. We paid for the REINSTALL. Roof inspection discovered several NEW shingles were damaged during panel reinstall. We had to pay for replacement shingles and work. Sunpower agreed to split cost after we sent pics. Reimbursement was approved early December. We have not received 16 weeks later! I have made calls and write emails every week. No response. Customer support can’t get an update either. This is horrible business practices and ghosting within own company?! I would not recommend them. Sad because we referred 6 paying customers to Blue Raven (prior company).

I had solar panels installed by SunPower about three years ago after hearing about them from a family member. I decided to look into solar because of the price of our local electricity and its historical interest rate. The installation process went very smoothly. I had some questions and went back and forth with the reps a few times on the design, but everything was resolved correctly in the end. I’m completely satisfied with SunPower. Since the system went online, we've had a zero electrical bill from our utility company.

DO NOT USE SUN POWER SOLAR! Several equipment failures during the first year and the company has zero integrity. Very poor communication and they do not stand by their work. Huge issue with the company telling me my roof was ok for the installation only to find out one year later I need a new roof and it would cost $5,500 to take the panels down and then put back up. Horrific customer service. You would be crazy to use Sun Power Solar.

The salesperson talked us into buying the solar panel and told us that we were gonna get a $10,000 rebate from the government for going green. But he failed to tell us that it was over an eight-year period. So, now my payments have gone up from what they were before because there was no $10,000. He made it seem like we were gonna get $5,000 the first year and another $5,000 the second year. When we went in to get our taxes done, we thought we was gonna get a $5,000 credit but no. That was when we found out that the whole thing was going to be over an eight-year period.

Someone knocked on my door and sold SunPower’s product to me. I knew nothing about them but the rep convinced me. It felt like a good idea. It’s been three years since I’ve had SunPower’s system in place and the solar panels are working efficiently. I had 20 solar panels installed with the expectation that I would be making more money, especially since I chose more panels than the 16 they originally recommended. However, that hasn’t been the case. I still have to pay for electricity, and for a couple of months, my electricity bill was almost $40.

One of our neighbors got solar and I heard that their electrical company would raise electric rates. I said, "Okay, let's look and see what it'll cost." Somebody from SunPower came up to my door. They seemed to have everything worked out. The things that I told them I had to have were available. I'm very satisfied.

Sunpower's app is very easy to use. It gives me the information I need to know. Also, I feel a bit of a difference compared to my previous electric bill. But since it's not summer, my system produces less. I hope I'll see a good amount of gains, at least if I check in summer as well. The presales was good. But once the down payment was made, I did not see the communication. Initially, some kind of approvals needed to be submitted with the village and there was a missing coordination. I did not get proper communication on it. I tried calling Blue Raven multiple times. I used to get a different response every time. And when I checked with the village, they said they did not get my permit. I needed to follow up from my end to get things moving. I was disappointed.

The guy who did the presentation knew every piece of information. There was no question I asked that he didn’t answer. But if SunPower works on the presentation itself, it will be more awesome. They can provide the salesperson or the technical person with more presentation tools. Also, if they are able to get a key person in each city or state to deal with, especially the utility, it will help a lot. The customer support during the installation, such as confirming the spot and the day window, was nice, and the installation itself was okay. But I’m concerned that it took four calls to the utility company before the project was approved. I had to go back and forth between departments at Duke Energy, and each time someone would say they weren’t the right person and transfer me. In the end, it was approved, but it took time and effort.

Blue Raven was so timely and responsive, while couple companies we reached out to didn't respond. So, we signed up with them, and the overall introduction as well as the install were fine. After that and after I paid, SunPower took over and I had a hard time trying to figure out why the inspections were or were not happening. I contacted a couple of people who didn't really know what they were talking about. I emailed and called but I didn't get any response. I was also not sure all the people I talked to knew what they were talking about. So I really had to call several times to get ahold of the right people. Once I did, it was much more straightforward.

SunPower was Blue Raven. I know other people that used Blue Raven, so we got quotes from a couple of companies and decided Blue Raven was the best. Their presentation was a Zoom call. My wife was home for the installation and she said it was fine. We didn't have to do anything with the roof. The only issue we had was, originally, they said there would be no outside conduits, but we ended up having outside conduits all over. Rhe person that took the measurements saw the my attics don't connect, but he said it wasn't a problem. They ended up running it from the roof straight down the back of my house, into my basement, across my basement, and up into the garage that way.

I am not really happy with SunPower right now. The installation process is not 100% done. It started in October. They ripped off one of my gutters, which isn't attached yet. I don't think the actual final inspection was done, too. They were supposed to pay a portion of the payments. They haven't paid one yet. I called in and escalated this, but I haven't heard back from anybody. I do need to get it rectified. I could attach this gutter, but I didn't break it. So, I want them to fix it. I need the payments made to concert, and I need the inspection completed. Those are the three things that I need an answer on.

It is frustrating and not without reason. I knew it's not going to be that easy, but I didn't know it's going to be this hard, and it's not worth it. SunPower was very friendly and action-ready. The guys who installed my stuff on the house were great. Even though it was 20 below, they put it up in six hours. It's not leaking. Those guys bore the low temperatures. However, the installation date was delayed. I was supposed to be installed in November, but it was January by the time they installed it. Also, there were issues with their connection, and that reverberated until August.

So, rating SunPower is not based on the product, it’s about the fraudulent tactics to get money from its customers. They filed Chapter 11 and reopened using the same name, but our stocks are worthless under that same name. They kept the money and moved on. It’s part of some scam. We buy solar, believe in the company, buy stocks they have (it is a chance) but they take your money and reopen with stocks under a different ipo but not honor my stocks. It’s a risk no one should take with SunPower.

Reached out on October 28th to try and get work performed at my house. Was told that I had to pay an invoice first before work could be scheduled (Already feels like a scam). Paid an Invoice on November 20th. As of Jan 22nd still could not be told a date that the work could be completed. Have called at least 20 times and was put on hold to later be told they would call me back. They never call back.

Had a $25k, 12 panel system installed on my roof in 2023. A year a half later they are BK’d and their Customer Service is out of business!! Thoroughly disgusted with Sun Power. A complete waste of time and money. I fully regret choosing Sun Power over many good competitors still in business!

Company acquired Blue Raven company and did not fulfill our contract to install solar by end of 2025, despite entering into that contract and getting state approvals for reimbursement for solar program between July and Oct 2025. Lack of contact or communication with customers, and now it's too late to qualify for the state and federal solar incentive programs, since they are now ending. Horrible customer service.

Sunpower's bankruptcy left us responsible for our own maintenance. Our original maintenance contract is null and void. However, they did start a new company and are selling systems to new builds. Buyer beware. I will never advise anyone to do business with SunPower after finding out this company got away with not honoring their contracts.

Never been a customer of Sunpower, but recently I was involved in a hit and run by one their company vehicles. I don’t know why they would hire someone with terrible ethical values. Really is such a disgrace, they should have pulled over. I honked at them but they ran off.

My solar panel system was installed in December 2017, but it was never connected to PSEG, my electric company. SunPower claims it is not its problem, as Sun Strong Management is now responsible. However, Sun Strong Management argues it is SunPower’s responsibility since they installed the system. Regardless of who is currently responsible, I am the only one suffering: there has been a breach of contract since the panels were installed, which continued when Sun Strong Management took over my contract. SunPower and now Sun Strong Management are ruining my credit score.