RiteAid Pharmacy Reviews

Aisles are organized; sales associates are available and knowledgeable and check out is a smooth transaction. Rx can be picked up/dropped off at a drive thru. Stress free experience.

I have an uncommon medication that I use daily. Rite Aid orders my prescription ahead of time then they text me when it's ready for pick up. This way, I never miss a dose.

RiteAid pharmacy is the only pharmacy I have used in the last 10 years. All employees, and especially the pharmacist make all their customers feel like family. I know I will always get great advice.

We have been with them for several years now and have been satisfied with the services that we receive with them. We have taken advantage of the services provided and it works for us.

I use Rite Aid because it is close to home and my insurance recognizes it as preferred. The pharmacist are friendly and helpful. It isn't a large pharmacy so occasionally they have to order my refills.

I haven’t used them to fill prescriptions just to buy non prescription items, so I don’t know how they would compare with CVS or Walgreens pharmacies, neither of which I would recommend at all.

Even though Rite Aid is a big store, I always get a small store feeling. I like that. So much to choose from and a high degree of professionalism, but never impersonal.

Staff is usually somewhat friendly but uninterested and unengaged. Like they just don’t care. It’s best not to need anyone who works there unless it’s a question about where something is.

I like my local RiteAid where I get Wellness points that provide discounts on later purchases, and it has an ice cream counter, and friendly staff.

The pharmacy that I go to at RiteAid is exceptional. The pharmacist always answers my question and I can rely on him and his advice. The service is always fast, it’s professional.

Though I've moved from the area in which this pharmacy is located, I continue to utilize their services. Over the years a comfort level developed based on their extraordinary staff and service.

Whenever I need a prescription filled, my local Riteaid pharmacy helps me quickly and makes things easy for me. They are very friendly and professional. They have convenient hours.

Friendly staff, helpful pharmacy staff (fast fill times, great communication, offer to deliver meds for free in times of COVID, etc.), great supply of everything you could need, from liquor to food!

So sad most of them have/are closing or being bought by Walgreens. Rite Aid was my go-to over the other competing pharmacies (CVS/Walgreens).

The store is well designed, well stocked and all employees are very helpful. The pharmacists are exceptionally helps at all times. I have also taken advantage of their Redi-Clinic.

They typically fill my prescriptions with no issues. The Rite Aid in my neighborhood only carries $5000 worth of medicine in their pharmacy. Certain meds have to be ordered which is a pain.

The pharmacists at Rite Aid are super helpful. My prescriptions are almost always ready on time, and if they are not, it's just a small waiting period. Store is always clean and instructions are clear.

Rite Aid is definitely tops in prices, merchandise available! The problem here in Rockaway Beach, NY WALGREENS bought the local two stores that were available to us.

I find the pharmacists at Rite-Aide to be very knowledgeable and very helpful. They are also some of the most friendly people on earth!

The store is kept really clean, and that puts me at ease as soon as I walk in. There are usually staff at work throughout the store, and they are helpful about finding the item/s needed.

Their staff is wonderful. They're always ready to help. They have everything I need including vitamins, supplements, soaps, shampoos and other health and beauty aids.

I'm glad they don't yell out my prescription for ** like other pharmacy company has before. I appreciate the HR that Rite aid conducts.. Very professional.

The pharmacist are very helpful and they don't make you wait for as long when picking up your prescription. They also will warn you about medicine interactions.

My husband and I have been Rite Aid customers for 15+ years. I appreciate that their pharmacy has great customer service, the pharmacist and staff are very helpful with questions etc.

I have several prescriptions that need to be filled on a monthly basis, so having a pharmacy that is efficient and friendly is a must. Rite Aid makes ordering and picking up medications so easy.

My Rite aid has the most knowledgeable and helpful pharmacists and pharmacy. It is a cut above the other large chain pharmacies.

My local store has been refurbished and is in great, appealing condition. My problem is with the pharmacy. My prescriptions were rarely ready on time.

I Find the staff very helpful. They send you a text and voicemail messages in your prescriptions are ready. You can dL app. I love that RiteAid gives free at home delivery if you have two or more.

They almost always has inventory of advertised offers. They has lower prices than other pharmacy chains. They offer a $1 aisle and now you have the option of self-checkout which for me is wonderful.

Everyone is always very helpful at the pharmacy part. Not so much about the front selections. Are good stores. Very clean. I like the sales on the holiday merchandise and if they don't take a long time.

Rite Aid is the only pharmacy with a convenient location, within 5 miles instead of 10 or more, plus helpful with information about my medications, offering generics and so forth.

Sometimes I go to ShopRite Pharmacy and sometimes to Caremark by mail. I like RiteAid because I always find something different there.

I have always been well treated by all the staff at my pharmacy. It is as though my visiting with friends and that is very nice when you are stressed about having an ailment and need a prescription.

Pharmacist are knowledgeable, helpful and patient. Due to Covid concerns and I am high risk I asked if the pharmacist would bring my script out in front of pharmacy. And so they did.

West Sacramento Rite Aid is great! Ashoka and Josh as well as everyone in the pharmacy are 5 stars above and beyond. In Sacramento Leslie and Tina in the pharmacy show great customer service.

Pharmacists compared prices for me before filling the medications ins. vs cash. Seemed very caring and when doctor left off something with instructions, she called him directly and made sure everything.

I like the drive thru option. They honor my Good Rx discount when my Humana Advantage Medicare plan won't cover certain medications or humana makes them higher tier higher deductible co-pays which is...

Dave the pharmacist was very quick and answered all questions. I prefer going to the RiteAid than seeing a doctor. Quick and efficient.

The cashiers always gives me great service. They are very helpful and cordial. In fact, yesterday one had to help me use that machine for fast checkout. She was amazing, she kept back and forth trying

Rite Aid in Taylor, MI Sammi (pharmacist) and all the assistants are kind, efficient (they go out of their way to help and assist), they are accurate, and VERY HELPFUL. I LOVE THEM!!

They are usually very good. They are on the ball and fill my prescriptions very quickly. Also, I like the text alerts and auto refills. The app is excellent as well.

The pharmacy staff is very friendly and efficient. Sometimes they don't have enough staff but they manage to get the job done. Good job for a store that does an immense amount of business.

Didn't receive some of my online purchases. Called customer service and the man was so RUDE. He didn't resolve the problem. Instead said call back in a few days. It'd be great if his boss heard that call. Will never buy from them again!!

I've been shopping in this store 3 years short of 4 days. Since the store offers a great variety of items from stationery, over the counter generic medications, feminine hygiene items, household, food and skincare items - that is my type of store! Aside of an idea that I do get 20% on all items that are not on sale, I love to come in each and every time because of how sales associates and store managers treat me. And the last occurrence just last week made me feel that people at this store really care about me. It happened around 1am when I was leaving the store after resuming my shopping and the guard actually walked out with me and waited until I cross the street because the crazy customer that was harassing customers inside went out. I do love details as well and am hoping that my survey is descriptive enough.

I just went on Medicare, previously I had BCBS of Michigan. I will now be paying fully for my Rx. I went in to find out how much it would cost me. I was told that they could not give me a price unless they filled the Rx. I left there and went to Walgreens and they were happy to give me a price. They went as far as to go on goodRx and told me that Kroger was one third of their price. Kroger it is.

The pharmacy staff at #11018 Carlisle, PA need to be trained in customer service. I called regarding a question about my prescription. The tech was rude, blunt, and impolite. I am definitely switching to mail order and another pharmacy. Who needs to deal with this kind of attitude as a 'paying' customer!

Doc sent prescription to RiteAid on Washington/Palm Desert CA. I went and was told price was $32. I showed my GoodRx info and the listed Rite Aid price of $22. They turned it down. Called GoodRx and they showed the Rite Aid system price of $22 still valid, but that pharmacy said their system 'showed' $32. Even after GoodRx called pharmacy, they refused to acknowledge GoodRx agreed pricing.

My mother had an emergency and needed a prescription refilled and her pharmacy was closed so we had dr call in order at Rite Aid. When we got there they would not accept her Pace Card and so instead of paying 6.00 it cost us 59.00. I cannot understand how two other pharmacy can accept her Pace and this pharmacy can’t. If it wasn’t an emergency, we would of waited till her pharmacy was opened.

The staff in the RiteAid Pharmacy Sammamish is so rude. When I dropped off the prescription, the staff told me it would be ready in 30 minutes. I told them I will pick it up a couple of hours later. Unfortunately, when I walked in the pharmacy 7 hours later, they said the medicine wasn’t ready yet. When I asked why, they said they are too busy to prepare for me. Shame on them! Never go to that pharmacy anymore.

Trying to pick up a prescription for my wife. She has a disease called CRPS which is at the top of the McGillis Pain Scale above having a baby and any other kind of pain in severe pain 24 hours a day and has been for 5 years her disease has caused her some teeth problems so she had to have some teeth pulled. We spoke to her pain management doctor about having teeth pulled and what could she do about the pain. The pain management doctor said that would be fine whatever the dentist thinks is appropriate for a couple of days to get her through the pain of having teeth pulled would be okay.

When picking up a prescription from the Rite-Aid pharmacy today I was told the generic medication I had been paying $19.97 for a 30 day supply increased in price by almost 300% and was now $58.99. Yes, a price increase of $39.02. I was surprised they can increase the price so much as I understand the wholesale price they pay has not increased. Simply profiteering at the expense of seniors like myself.

Several years ago, I used Rite Aid in Palo Cedro, California, for my pharmaceutical needs. It was a small, temporary offshoot. This pharmacy confused orders, and had a ridiculously long waiting period, and snippy, rude employees. After a year of this, I switched to Owens pharmacy across the street. Their attitudes were pleasant, wait times were minimal, and the overall experience was 100% better than my experience with Rite Aid. Recently, however, Rite Aid bought out Owens, and all prescriptions, unknown to the customers, were transferred to Rite Aid. We were not pre-notified, and found out only when we went to pick up our usual prescriptions. Last week, we tried picking up non-narcotic meds, and were told in 4 days.

I just started using their Pharmacy about 3 months ago and was pleased with their service and was getting ready to get all my scripts transferred to them. The script that they was filling for me was a controlled substance and they shorted me 30 pills. Now that's a round even number so the pharmacist had to make a mistake somewhere. They are supposed to look into it . They will probably never call me. They might have a drug addict working with them. If they find out what happened then I will gladly post another review. But for now be careful taking your script there.

I dropped a prescription off at the Richland, Washington, store in the morning, so it would be ready when I came back [hours] later in the day. The staff said it would be ready in about an hour. SEVERAL hours later, I came back, waited in a LONG line, only to be told it was not ready because they didn't know how I'd be paying for it. NO OTHER STORE/PHARMACY PULLED THIS CRAP. This is a level of stupidity which could kill a LOT of business. I was in a HUGE and necessary hurry: I needed to get a hospital patient home, and ALL pharmacies are a TWO HOUR ROUND TRIP DRIVE AWAY [on weekends (which it was)]. Subsequent to this unique stupidity, after I stated I'd pay in cash, I waited nearly an hour for the prescription to be filled. WOULD YOU DO BUSINESS WITH THIS KIND OF BUSINESS? I won't, AND will do what I can to make sure others know they can get better deals and better service elsewhere.

I recently took two prescriptions in for processing. They were diabetic testing items. The pharmacist first tried to bill my Medicare D with no luck. Then they billed Medicare B and got paid the standard 80%. They put in a monitor although I did not order one. I had given them my supplemental insurance card for part D. They changed my RX from a 90 day to a 30 day RX and charged me a co-pay. They told me that my supplement insurance card was not for diabetic supplies and part B but for part D. Obviously they were getting paid by Medicare and my supplemental insurance. Now they demanded me to pay them too. This is double dipping and illegal. Do NOT ever go to RiteAid!

Thursday 5-23-2019 1:48. Johnstown, Pennsylvania. RiteAid on Bedford, St. My prescription was to be filled and has been filled at 28 days after its prior fill date and is covered by insurance. RiteAid, apparently has a policy that doesn't allow you to fill your prescription until 29 days which is their policy... likely due to being hit hard from the DEA after the opiate craze, that I'm sure they lined their pockets with. Anyway, my former pharmacy closed abruptly and sent all the prescriptions to RiteAid without option. Now, I don't use RiteAid because I've had terrible experiences with how poorly and rudely the people that work there have treated me and my husband. So today when I called them, they said my prescription would be filled and I could pick it up... awesome!

Called their pharmacy simply wanting to know if a prescription was in stock, SO I DON'T HAVE TO DRIVE MILES TO PHYSICALLY WALK INTO A STORE AND BE TOLD THEY DO NOT HAVE IT. The clerk quoted an apparent policy, "we can't give out details on controlled substances over the phone." Sorry, you're a "pharmacy" and I have a valid prescription. My doctor's directive should override any store policy, particularly when it comes to giving information about a prescription. I mean this is absurd. I could be standing there on the phone right next to her, and she couldn't tell me, but if I were to then go up to the counter, she'd be ok with it. Blind leading the blind. I will NEVER be shopping at Rite Aid FOR ANYTHING ever again.

I have never been treated so poorly and rudely, the unhelpful attitude and lack of customer service is why I will never shop at one of their stores again. Went there on a Sunday from urgent care for my mother on oxygen and was made to wait 45 minutes, when I inquired as to where her prescription was and that it was an unreasonable amount of time for her to have to wait in her condition I was told that they did not have to fill it and could go elsewhere! I responded for them to **! I went straight to Safeway and they had it ready in 5 minutes for her. Thank you Safeway.

I used RiteAid to fill two 90 day medications for a 30 day supply. After I received the first supply, I realized something was wrong. This is what I found: 1) ** 300 mg XL cost $46.05 at RiteAid compared to $2.26 at the Annandale Family Pharmacy less than a mile away. That’s a difference of $43.79 per month, times 3 = $131.37! 2). ** 100 mg cost $5.69 at RiteAid and $1.09 at the Annandale Pharmacy for a difference of 4.60 x 3 = $13.80! RiteAid owes me $145.17. This is an absolute disgrace and I plan on working hard not to allow anyone who overpays for medication they need should have to go through this!

This afternoon, we needed to take a passport photo for my son, who is disabled. I asked about where to take the passport photos and a RiteAid staff member named Marc, came out. I said I needed to get my son, who is disabled and was sitting in the back section of the store, to come forward to the front section. When I came back, Marc just ignored us, said nothing and proceeded to check out other customers. We waited for about 10 minutes as he checked out customer after customer. He could have communicated something like "I'll be with you in just a moment" -- but he said nothing, completely ignored us with a grumpy face, until finally I had to ask him again. He then came over. I ushered my son to stand in front of the white screen to take the passport photo.

I’ve developed a pretty good relationship with my pharmacist and team for both my many prescriptions as well as speciality drugs needed for my dog. They always reach out and work with me on timing and cost of the drugs.

Presented RiteAid with a script for a narcotic. Have been getting the same narcotic script filled for over 1 year. Script was dated 3\19\19. They said the script could not be filled until 3/28/19. Because, the month before the script had not been picked up until the 28th. The bottle date is 2/15/19. They said it wasn't picked up until the 2/28/19. My husband takes this as prescribed. Is very careful and even writes down the time he takes it. He picked it up on 2/15/19. He waited 45 min for it to be filled. There is no way that prescription was left there for 14 days. He would have ran out of pills on the 3/20/19.

For the first time ever I felt like I needed security from the security. Never, not in the worst of neighborhoods, have I seen a security force that consists of a very young man pacing around in a hoodie giving me menacing looks and comments, and generally going out of his way to look and act thuggish. I don't know what level of loss they are experiencing or why they feel they have to have 'plain clothes' security checking people out with an attitude the NYPD of old would have been proud of. This particular 'guard' refused to identify himself as security or give his name, instead demanding my name and getting up close to me in a manner which made me feel genuinely uncomfortable if not threatened. I believe some of these security personnel are ex convicts and, if that is the case, I would venture to guess from the jailhouse body language of this individual that is exactly what he is. But shame on Rite Aid for putting such a force into play.

My doctor's office faxed 3 scripts over at 9:30 a.m. I got here at 10:30 to pick up. Not ready. They said they were waiting for some kind of verification and it would be 2 hours until my meds were ready. I have medical assistance so I am in their system when it comes to insurance purposes. I give them 3 hours. Call to make sure that my scripts have been filled and am told that they didn't fill them because they needed my insurance card. I offered to give my card number over the phone to speed up the process. They refused and requested I bring it to the store.

Quality varies widely by location. Some are wonderful, while others (Chino Hills, CA) was horrible - the pharmacist refused to fill a prescription for **, questioned the qualifications of my doctor, and tried to sell me the over-the-counter store brand (recommending that I take numerous pills to meet the same dosage).

I love the store. It's always clean, easy to get around and always well stocked. Employee by name Christopher ** was great. He goes out way to help customers. The pharmacist always well informed and eager to answer any questions you have. Would recommend to my friends and family. Great job done in a great store. Great staff.

The Pharm dept has very knowledgeable people who don’t mind answering questions and (most importantly) they no longer shout out loud your medication or medical issue when it gets busy and people are hovering over the counter. I stopped going to CVS due to the lack of privacy and the demeaning attitude of the staff in Wayne PA. The RiteAid also has great prices on an assortment of food and household products. My only ISSUES are the lack of low fat and low sodium foods and the elimination of rolling papers.

It is a fine store unless they don't have my medicine, then I have to wait a couple days for them to get it in. And that's trouble when it occurs. And they have a policy not to order more when they run out but wait until it is needed.

I had the surgeon's office send the prescription for three different eye drops required prior to my husband's cataract surgery to a RiteAid Pharmacy thinking I might change my preferred pharmacy. When I went to pick them up, they only had two for me. I asked if there wasn't a third one and was told they had only been sent two prescriptions. I thought I must have been mistaken. I really should have called the surgeons office on Monday, but I didn't. On the day of the surgery, I found out he should have had a third one to apply prior to surgery, but was told to just be sure to get it for post surgery. When we returned home, I called the pharmacy. They checked and sure enough they did have the third prescription. Their only response to why it hadn't been filled with the other two was, "I don't know."

I know the word for a man who dislikes women is misogynist. What is the word for a woman who dislikes women? That’s my experience with LeAnn the pharmacist on duty at the Houlton Maine RiteAid today 2/23/19. Any other pharmacist on duty my experience is A-OKAY. I told her I would have to call prior to dropping off or picking up, so I can avoid her. LeAnn this complaint has nothing to do with the fact that you didn’t fill my 3mg **. It’s all about your smarmy attitude.

It's been few months I have been seeing this, this store RiteAid, 162-19 Hillside Ave, Jamaica, NY 11432 is just next of my residential place so for any occasion I need to go there and buy the things. But several times I had a very very bad experience. The freezer where they keep cold drinks, ice cream, milk, juices, that freezers and so so soooo stinky, so filthy dirty and bad!!!! As soon as I open the freezer door it's so bad smell, the juice I bought and drink at home, is so so bad smell, rotten, ice creams are fully melted, milk are rotten!!! Kindly take care, we are the neighbors and need to go this store very often but its cannot be staying like this days after days. Thanks you.

This company is a COMPLETE JOKE!!! I have a "so-called" wellness card, or whatever they're calling it these days. Tried to place an order on their Website. I have done in THE PAST. (NOTE Past because I was just reminded why I RARELY order from them!!! They SUCK!!) You input your email add, user name... Comes back unfound. Ok, maybe since I haven’t ordered in a while my "acct" became inactive. Try to retrieve info both user name AND password... Guess what? None found. Ok, let’s just try to order & checkout under "Guest" when WTF? You enter your info, and it comes up can't process because that NAME & Email address already EXISTS in the system! But, when you try to look info up, it says none found. Kind of redundant! And going in circles maybe??!!

I had bad reaction. Went to the pharmacy and show them the hives. We sat and talk and review it. It was different company. Something I'm allergic to and they said they fix it. I won't get that. Well next month got the same medicine which I wasn't supposed to get but didn't get the right one. I was supposed get that I couldn't have so they give me the right one that was late. I had to purchase medicine till the right one came in.

Because I didn’t pick up my prescription on the day it was filled due to both my wife & I being sick and we picked up prescription 3 days later when we were feeling better RiteAid’s policy is to hold the medication for an additional 3 days! WTF! They do not offer delivery service so how can I or others who may have transportation issues get their meds or why should I be penalized because I was ill? We were told to call back later and speak with pharmacy manager who is only person who can authorize release of my prescription. If RiteAid has such a policy then they need to emphasize this somewhere on their website or make it clear while picking up other meds. Signed. Disappointed.

Paid $5 for a frozen Salad. I mean FROZENNNN. IT took 3 hrs to thaw out, that's how bad it was. Come on RiteAid! Do better. Should have bought a salad at Chipotle... won't make that mistake again. Not only that, but the cashier had the audacity to matter of factly inform me that he had no forks, and gave me a spoon to eat said salad. I couldn't even take the salad back because I was on the train by the time I realized how frozen it was.

I required an emergency room visit due to medication interactions. I contacted RiteAid and they were angry with me for making the report. No care or concern was given for me. So unprofessional. I'm very disappointed in the treatment I received.

Nobody at RiteAid cared. Thumb hurt from toxic gel. I was ignored and told they were sorry I was having a bad day. Nuked it for 1 minute and it exploded. The toxic goo burned my thumb for hours. RiteAid has not returned my messages.

I started using the RiteAid pharmacy in March of this year. I was hopeful that I would not have the issues I had at Walgreens. I was disappointed. There are 6 people in my home, 3 of us take medications. Despite our med provider repeatedly sending the med change, they continued to give me the wrong one. They then blamed the doctor, saying that he never sent it. He proved he had, and RiteAid dismissed it as a communication error. I take a controlled medication for anxiety/panic, and they have made it incredibly tough to fill. Repeatedly dismissing refill orders from my doctor, then claiming she didn't send them. I showed the refill transmission, and it was dismissed as a system error, and not their problem.

I came to the RiteAid pharmacy store #10464, and was told it would take 2 hours to fill my script because I don’t come here often and he has stuff to do. I called the 800 RiteAid to lodge a complaint, I feel I’m being discriminated because I’m ** and have a script for pain medication. I’ve been here and had prescriptions filled in the past and never had an issue. I will be contacting an attorney and have my daughter as a witness to what the pharmacist said.

I received a call from corporate RiteAid informing me of a recall due to possible contaminants in a product I purchased a few months ago. There was no instruction on providing a refund. When I took the product back to RiteAid the counter checkout attendant did not care to hear the message I offered to play her from my phone nor knew anything about the recall. She went and took the matching product off the shelf, and decided the amount to give me in a gift card which was less than my purchased price.

I purchased Dr. Scholl's orthotic inserts from RiteAid. RiteAid sent me an email asking me to review my purchase. I gave my honest review. My review stated that after wearing the inserts for a couple weeks my feet hurt worse than ever and I started to have severe knee pain which I never had before. I actually lost two days because I had to stay off my feet because of the knee pain. I stated that the Dr. Scholl's orthotic inserts are a dangerous scam. After sending in my review RiteAid sent an email back to me saying my email has been mediated and will not be printed. This is a blatant cover up of a bad product. Something has to be done, this product should be removed from the shelf and RiteAid should be held responsible for trying to cover up a seriously bad product.

I dropped 2 rolls of film with 24 exposures off and was charged $28 for one roll and $11 for the other... not sure why one was so much more than the other but they were rolls from the same camera... will never use their photo lab again that's for sure.

Let's start I've been going to RiteAid for 2 years. The first year seemed to be fine. Then they changed pharmacists then everything went from bad to unbearable. I take numerous medications unfortunately. Two are narcotics the rest are not any better but not controlled. It started with asking them if it would be possible to make sure my medicine was ordered or ready before the fill date. I had never had issues before but now I had to drop off the meds then wait a week or more if they were not in stock. This put me behind over a week each month. Eventually causing issues with my doctor. My doctor finally wrote out one script for all my meds to be filled on the same day.

It is 6:19 PM And I've just got off the phone with someone by the name of **. I initially called to confirm if I was able to load my prepaid card if it’s listed on the Green Dot money system. I beg you to please pull that call and listen to the way he treated me. He claimed to be the store manager when I requested to speak with a manager because of the way I was being treated. So I am not sure if ** was even his real name. But I selected the general question option when I called in if that helps.

Recently had experience with broken ribs from severe bronchitis, and was prescribed extremely strong **-based cough medicine. The Rx was dropped off at Local Rite-Aid at 2 pm, and I was asked if after 5 pm would be satisfactory for pickup! I agreed, knowing that it would likely be later than that before I could come back. I returned at 7:30, picked up several Rx, and headed home, ready to take my cough syrup. However, on arriving, found that particular Rx was not in the package, and called back to Rite-Aid! They very lamely indicated that they had more complications for filling the Rx, and I would need to come back to get that one! When I returned, they were asked about the problems and why the RX was not ready, and started carrying on about the complications (though it was a commercially packaged Rx, and only needed to be entered into their system).

I’ve been contemplating leaving a review of this but I’ve had it! I had been with RiteAid since 2012 and had a wonderful pharmacist for many years and then she left but I still had one other pharmacist there that had been just as helpful so I was grateful. So fast forward about 6 month and a manager or 2 had come and gone during this time. Then on November 1, 2017 everything changed for me! The pharmacist called and told me, VIA VOICEMAIL, that my next fill, it would be the last time they would be filling my prescription for my medication. I received 5 different reasons as to WHY this was happening and ALL were indeed different! No one was on the same page. I couldn’t even get local corporate manager to return my call. I took it in stride since the holidays were approaching and I needed to focus on my family not debating RiteAid, who is supposed to be about the customer if I’m not mistaken?

I purchased the product at RiteAid in February at the Transit and French location in Depew, NY. I bought it because it was less expensive than Australian Dream, and it contained the same ingredients, but when I got it home I realized why it was cheaper. It was extremely watery, unlike Australian Dream, and it barely worked. I said in the message to them, "had I known I would have just paid more money and got the Australian Dream." Anyway, CVS has their own generic version of Australian Dream and it was EVERY bit as good as the brand name. A man from the number 1-855-314-1850 called me back and got my name and address and said he'll send me a replacement jar in about 5 -6 business days. It never came.

I'm on controlled medication for a psychiatric disorder, and it's important that I don't miss pills. In spite of my insurance company and my doctor telling them to fill my prescription before I run out, RiteAid has refused to do so on more than one occasion, saying I must exhaust my supply first!! This is wrong on many levels, the least not being they are not following doctors orders. They have caused me needless anxiety, and also multiple instances of severe symptoms of no pills.

They have messed up my Rxs so many times that I have changed pharmacies! They have given me the wrong medicine. They've given me the wrong dosage of medicine. They have given me the wrong instructions. They messed up my medicine so I ran out of medication and had to do without for the rest of the month because my insurance company wouldn't pay for it a second time. It was CLEARLY their mistake, but they still wouldn't make it right. Instead I just had to do without the medicine, just because the pharmacy didn't read the prescription correctly from the doctor! That as my breaking point! Absolutely pathetic excuse for a pharmacy! They don't care about people at all anymore!! My experience was at the Uhrichsville, OH location!

I've been trying to get the local RiteAid store in my West Greenwich Village area on Hudson Street in New York City to stock **. But even though I officially filed a complaint on February 1, 2018 regarding no one helping me with this request no one is acting on my complaint again. Who is the area manager for Greenwich Village? I need a phone number for the New York City area manager and not the store manager.

My grandboy just had surgery. We took the prescription to RiteAid to have it filled on the way home. We were told it would be 2 hours before they would fill it. He is in pain now from being cut on. He has to hurt for 2 hours to get his meds. To top it all off the lady was rude about it. We got the prescription back and took it elsewhere. Got it filled a lot quicker.

When my doctor filed my prescription for filling in name brand this store has an agreement with our insurance to fill them. I am told that the store provider doesn’t carry the name brand. I had my doctor try again and they have fifty. They again said their provider doesn’t carry them. I am a disabled Veteran in a wheelchair and they again say their provider doesn’t carry them. The doctor wrote another script to get the remainder in generic which will cost another copayment. The managing pharmacist ** told me to call the doctor for the prescription.

On Nov 30th I ordered a scooter for my handicapped daughter. I have spent hours on the phone almost daily to no avail. Today I received an email from their supervisor stating some company was trying to contact me to deliver the scooter and that they had tried contacting me for three days. Not true. No one has called. No one has come to my door. I never have been contacted ever for a delivery. They just come to my door or leave a card. We have been home wait for the item. This is the second time they have told me that same story. Also they changed my order number again. This is the third time.

I had a refill due on 12/30/2017, but was told that it could not refilled until 12/31/2017. In the past I have had to go without my meds for several days, up to almost 2 weeks, because, **, has her own set of rules. I have been diagnosed with MS and several other conditions that come with MS. I have complained about this to the store and corporate to no effect. This store is located @ 1350 West D Street North Wilkesboro, NC. I have been shorted on pills, told some of my meds would have to be ordered, it's just one excuse after another. I have been going to this same store for over 3 years and I am fed up. Something really needs to be done with this store. I am quite sure that I am not the only one here where I live to have complaints with this store.

Rite Aid 65th and Franklin Cleveland's Westside - My family has been using this Rite Aid for 3-4 years now, & it's one staff member that keeps an unpleasant attitude. Long story short that same unpleasant clerk released 60 ** to my minor daughter, & had the nerve to have an attitude with my daughter when she wasn't sure how to sign for the drugs. They think I'm going to leave this situation alone... NOT. My name is Annette. My mom and daughter's name is Denise **. It happened 12/17/2017. I was supposed to pick it up for my mom. She got permission from another pharmacist for me to pick it up, & they said yes as long as I knew her info & had ID., still didn't ask my minor daughter for any of that.

I bought a shirt on 12/18/17 and had to return it. When I got home I realized they had never given me back my original receipt. Nicole was the cashier and is also the (worst) manager. I spoke to her on the phone and she said they keep the original receipts and will not give it back. When I told her I needed it for my tax records, she basically told me I was out of luck. When I told her she couldn’t keep my receipt, she hung up on me. And when I asked for her boss, she would not give it to me. I called the pharmacy and they would not give me the person who heads up the store and its managers. She was very rude upon checkout and even worse when I tried to get my receipt back.

While refilling a prescription, I saw a sign at the pharmacy counter stating that opiate prescriptions will only be filled by "special order." When I asked the pharmacist, about it, he said it could take up to three days! This is BS. When you have post-surgery or post-dental pain, you need medication IMMEDIATELY! Not in two or three days. This is not the law, it is RiteAid overreaction on RiteAid's part. Please make sure you complain to both the local pharmacy, and corporate management.

Took a prescription in to be filled on a Friday. Come Tuesday when I called to inquire they never bothered to call me to let me know my doctor would need to call my insurance to update authorization. Got this handled ASAP. Called RiteAid back to fill the prescription on Monday. Cold is it follow up everyday up to Thursday to find out that each day they still needed to order the prescription. After a week of running out of a much-needed prescription and getting nowhere with the pharmacy on filling it all they can tell me is our supplier keeps failing to put it in our order of the day. And of course each time they supposedly put in the order it takes 3 days.

My problems with RiteAid go back to 2003 when my father was a cancer patient. The oncologist wrote a script for a drug, and when I arrived home with the script, the drug was similar in name to the what the doctor ordered but not the correct med. I immediately returned to the pharmacy and spoke to the pharmacist who nearly fainted and exclaimed, "I almost killed him." Over the years there have been minor mistakes here and there, but recently the errors have escalated to the point where I may have to file a complaint with the state. My mother receives incorrect doses, she is shorted pills, and then they lie and say we must have lost them, or that they did a pill count of the store and all the meds were there. They also try to blame the doctor's office for not correctly ordering meds. All lies on their part, and they are extremely rude and defensive. The Feds should be investigating their practices.

I have had nothing but problems with this pharmacy. Every time I call in a refill they give me the wrong info which makes have to do their job for them. They also give me the wrong items when called and now I have go there a second time to get the right refill and they blow it off like it’s nothing. For example "Oh I guess they did the wrong thing" or "I guess they didn't check this or that". One too many mistakes for my liking. I could see a mistake here or there but continually? Really? This is a big chain and you would think that they have credible employees at the pharmacy dept. but they don't and I'm tired of listening to their excuses like it's nothing for them but it's something for me because now I have to do their job for them as well.

A woman turned on me while I was shopping on said, "Shoplifter." She stands me down. I was the customer a security guard helped her and they screamed at me until I was confused and embarrassed. They were pushing and pulling at me until I forced my way past them and cut my hand. Gang of employees jumped me. 4102 RiteAid Pharmacy October 15, 2017 5:30 am, one male dressed in security guard gear, two women & I was a regular shopper.

Each month there was an issue getting prescription refilled. RiteAid always shifted the blame to my physician's office or insurance company, which is the largest in the world. I spent many hours each month on the phone to RiteAid, my physician's office and insurance company. After much research on my part it always came back to being the fault of RiteAid. My physician's office records telephone calls. When the nurse replayed the call she had with the RiteAid tech for my physician I'm told that this proved the RiteAid tech was dishonest.

Today visited store 00819 to purchase Curel Hydra Therapy lotion as well as other items. There was a $2.00 coupon on the bottle of lotion as well, I had a $4.00 coupon. I presented the cashier with my Plenti card as well as the 4.00 coupon. During the transaction, while the register read 6.63. The cashier was attempting to take off the coupon. She then told me I could not use both coupons, I told her I didn’t see why since I had before in this exact store. She called for assistance. Theresa came to the front took the coupons and in a RUDE and UNPROFESSIONAL manner stated, "You cannot use both of these coupons, they are both manufacturer's coupons and you can only use one." I told her, "I have had no problem, using both in the past in this store, why is this a problem now."

I have coming to this one Rite Aid for pain management because I am told not to shop around but every month when I have the same prescriptions that need refills in 30 Days this one store fails to remember after I have told repeatedly it won’t happen anymore. Another month where I had to go without pills because they didn’t remember.

Without conversation or consultation, I was administered a flu vaccine for senior citizens to which I am having a severe reaction. My husband, a just couple of months younger (I just turned 65) was administered the normal vaccine, with appropriate information. I resent being deemed undeserving of a choice, and having that choice made for me by the calendar and by someone who is unaware of my health history. If Rite Aid wishes to serve women after they reach age 65, perhaps they should invest the time to speak to them.

I have always liked shopping Rite Aid until 2 weeks ago. I normally shop at the store. Unfortunately this time I had my grandson and was unable to do so. I placed an order online. I received an email confirmation that my items were shipped. I tracked the order and it showed an address in another state. I immediately called Rite Aid and explained it to the customer rep. She laughed and told me I would receive my order that she has received calls like this all day and it was a tracking error but I would receive it.

I have used Rite Aid for a year and have been dissatisfied with their service from the beginning and will be changing pharmacies soon. They have lost refill requests numerous times and always blame it on the doctor's office who are adamant that they sent the requests in. I have been in the store at their posted 9 AM opening time 3 times and all 3 times they have been between 6-8 minutes late opening. This morning I was told by a sales associate that the pharmacist won't open until he has some help. OK, the help was 5 minutes late - that's not my problem. My time is as valuable as theirs. If your posted opening time is 9 AM, that's when you open - not at 9:06 or 9:08. It also takes much too long to get waited on in the store and particularly in the drive thru. As stated, I will be changing pharmacies soon and cannot recommend Rite Aid.

I have been going to this pharmacy for a long time and in the past couple years I have experienced a decline in competency of the pharmacists’ ability to fill medications when they are due for refilling. I noticed the decline in service after there were "staff" changes. It continues to get worse. I submit my RX well in advance, 1-2 months ahead of time, and when I call to see if they are ready to pick up, I am told that there is a delay of my insurance company in approving them. Many times I have contacted my insurance adjuster, and was told that they have always approved the medicines immediately upon the pharmacist’s request. I believe my adjuster. I have been taking the same medicine for years so there is no delay in establishing approval from the insurance company. What I did find out is that the RiteAid Pharmacy in Phelan, Ca. 92371 is the weak link.

I have been going to this pharmacy for 2 years since moving to Quincy Ma. I have never had a problem with them. They've always helped me out and are very punctual filling my prescriptions. The last 3 scripts I filled is where I have the problem. I shouldn't have to count my medication every time I fill my prescriptions, that's their job. I know people make mistakes (being a nurse myself). I get home and I'm supposed to have 60 pills due to I take 1 tab twice a day. Instead she gave me 30 pills. So I called and she told me after 2 weeks call and she'll refill the rest. Ok I was happy with that answer but I have yet to go back because I have a few more days. Then a week later I filled another script, supposed to get 120 pills and was given 90. NOW THAT IS A HUGE DIFFERENCE!!!

Back on Tuesday, August 29, 2017 at approximately 12:30 p.m., I visited your local downtown RiteAid store located at: 500 South Broadway Avenue, Los Angeles, California 90013 (213) 623-5820 and did not have a very good RiteAid shopping experience. The waiting lines were horrendous and your female store employee that was servicing me could have invited me to come right to the front of the line and/or offered me a chair to sit down since she could see that my right foot was all bandaged up because I am in extreme pain just above the heel at the back of my foot.

I went to the North Royalton Ohio RiteAid and took a picture of something they had on sale to send to someone via text to see if they wanted some since they were on sale and I was there. I was approached by someone who asked me if I needed help. I said no. She told me that "you're not allowed to take pictures of things in the store, nope, you're not. You're going to have to leave." So, I did. I was embarrassed and insulted. I contacted corporate who told me upper and lower management were contacted and would contact me in 24 to 48 hours or sooner. I didn't hear from anyone so I sent corporate another email. I was contacted that afternoon by the store manager who happened to be that one that talked to me that morning. She basically called me a liar by saying she didn't tell me to leave the store and when I said I was insulted and embarrassed, she said there was no one else on the store but her and me.

I'm disabled and have a lap dog who is at all times my companion. I have come to this RiteAid for many years and there's a new employee, young female. She had an army jacket, hood on and cap on walking towards me. My ESA bark at her as he is on my lap. He stopped immediately when I assured him it is ok. She is on the phone earpiece on and repeatedly says, "** dog." When I ask her not say that she says, "I'm on the phone I say whatever I want." I then say, "Go to a room and say whatever you want where the customer won't hear." She then says, "Get out of my store", I say, "This is not your store. Now you're yelling at me, a customer, to get out for asking you not to use profanities speaking of my support dog" and she then on the phone says "** please you don't know."

I went to a RA located in Beaverton Oregon, 12575 SW Walker Rd on July 20th 2017, about 8:50 pm because I know the Pharmacy is from 9am-9pm. Shows on the door sign and online Pharmacy hour till 9 pm. I went in with an urgent need for a special mouthwash. I had done a biopsy, painful mouth. The Pharmacy manager, Soraya **, informs that she will not take any after 8:45 pm. I beg her as these are just mouthwash and a toothpaste. She smiles and asks me to go another RA in Tanasbourne. I pointed out the door sign shows Pharmacy till 9 pm. She smiles and asks me to leave.

It is also not right that a cashier would relate an incorrect message to me as well!

I am really upset with the way things are done at the mentor store on munson rd. They have a girl that works there and she is very very lazy. I can call there for up to 20 minutes and I know she has to be the one working because she will not pick up the phone when it rings. Also many many times I have called my Dr. to see if he had sent in my refills and when he tells me yes he did I call RiteAid and the girl says no he never called in. Many times that has happened. So the next shift person comes on and I ask if my refill have been sent in and they check everywhere and yes it is there. And I'm always told well she didn't look good enough. And if I go there and she is eating WOW do not bother her. She is a pleasant person to talk to but very very lazy. And when I ask if she can check everywhere because the Dr said he sent it in she says no it's not here.

Cashier was very rude and unfriendly, I purchased an item that scanned for 14.99 when price listed on shelf was 12.99. Cashier refused to give me the correct price. I had to ask for a manager to come and do an accurate price check. Manager did not show up promptly and by the time he finally did I had decided that I was not going to get the item. This occurred at RiteAid store no. 00721 304 Market Street Harrisburg PA.

I have been getting my scripts filled at Riteaid for 11 years. This past month they got a new pharmacist who rather play DEA instead of doing her job. I take pain meds and I know all the rules. I never ask for early refills or anything that would put me as a suspected drug addict. However if you get a 30 day supply of meds and there is 31 days in a month. You will be a day short. This pharmacy can't seem to understand that. So every month that has 31 days I lose a day of meds because she refuses to refill. Don't know how she made it thru school not knowing to count. Poor business all around!

My experience with RiteAid Pharmacy has been sadly very negative. Rite Aid has made repeated mistakes in its preparation of my medications and has caused me great bodily injury, unneeded suffering and lost wages. I have been a very loyal customer of Rite Aid for more than 30 years. Lately the repeated mistakes and the level of job competence has finally forced me to take my business elsewhere. RiteAid has dispensed to me medications that they know I am deathly allergic to, causing me to end up in the emergency room and prolonged hospital stays in the burn unit. When I confirmed with them that my allergy was properly noted in their computer, their answer was "I'm sorry but we forgot to check the computer for your allergies." Just the total incompetence and severe neglect of the customer's well being and health is incredibly troubling as they fail to do even the most basic requirements of the job.

The pharmacy technician use a coupon l provide and then my prescription was more expensive than without coupon. l asked her the reason. The answer was the price is the same than last time and she tried make me believe l use the coupon the first time which was impossible because by that time l didn't got it. RiteAid one of the most expensive pharmacy and dishonest.

Apparently RiteAid now allows their cashiers to pick and choose whom they will check out, based on whether or not they think you're a "nice person." I had an encounter with a woman who would NOT check me out because 2 months prior, had her check me out but had to leave before she was done because she took too long, was too busy talking to other people, and I had a bus to catch. I had forgotten about the incident but she apparently thought I intentionally snubbed her (I DIDN'T). Now whenever she sees me, she tells me to get out of "her" store and says she won't check me out. RiteAid is also afraid of disciplining employees of certain races or ethnicities.

Cody ** I believe is just a pharmacy technician yet he has to be the most informative technician at any pharmacy I have ever used in my life. The pharmacy staff as a whole is very friendly everytime I have my prescriptions filled yet they a less than a full block from a major hospital so at times it does get hectic.

I went to fill my script I have got from back doctor after surgery... I try to write check but for some reason it wouldn't go through... so I called my sister to bring me money who lives 25 mins away... I was out of gas so didn't want to drive home and come back again... so far so good... Well me and my dad waited and waited. It seemed like eternity but on 1 hour and we even left and sit at McDonald's for 30 mins of that time. My sis would go to the wrong RiteAid so she was running behind. It was almost closing so I went in and ask the pharmacy if they could leave my script up front just in case she wasn't there before pharm closed... and you could say they acted like I shoot someone... Well she pulled up at 10 mins till... I got in pay for my script and lo and behold I go back outside to my dad to leave and the sheriff has him block in parking place checking ID and tags... like we just robbed the freaking bank.

I am so concerned and worried. Pharmacy employees were joking around not paying attention. My prescription ** was mixed with alcohol instead of water. Which irritated my face and lips. Rite Aid Glendale, CA 91206.

Went to doctor today. Doctor gave me a box of meds and a letter about RiteAid. Said to look for call. If no call doctor wanted me to call them. I call them and they had my info in the system. The total due after my HSA from ins. is 2260.00. Are they insane??? If this is the normal guess I will just stay sick! Think it is crazy that meds get this expensive. I told them to cancel the order don't touch my HSA and I would contact someone to make a complaint.

I recently ordered a cane from them about a week ago but never received any confirmation of it ever being received nor did I get any shipping notices. I attempted to track my order on their site and there was no place to do so even though their site FAQ said there was. I contacted them through their CS email, but received no response. I then tried calling their CS number and had to do so several times for their automated system could not understand me or inexplicably disconnect me after putting me on hold.

I recently changed my email address which meant changing 100+ online accounts. It was a laborious process, but I finally accomplished it... for all except my account with RiteAid. After exchanging numerous emails with a RiteAid Customer Care rep and speaking with two Customer Care reps by phone over a three-week period, the problem is not resolved so I do not have a working online account with my pharmacy.

A pharmacist refused to fill a prescription for **, an ** and a controlled substance, for me because it was written by my PCP in another state. I just moved here, to Pennsylvania, for a job and have not found a new PCP yet. This same pharmacy filled the same prescription previously. I believe it is unethical to refuse to fill a prescription from an out of state PCP and the pharmacist was simply lazy. He could have called the PCP to verify that they wrote the prescription on just 4 days ago when I was at home as my wife and children have not moved yet and are finishing the school year in our home state. I struggle to work effectively without this medication and do not believe there are legitimate suspicions allowing Kyle to deny the prescription. He stated it was his personal call and suggested there are many other pharmacies that I could go to.

If you have any query for a Rite Aid pharmacist on their website, you MUST belong to their Plenti program, or you are denied access. Why? Why does this pharmacy (and apparently most others) keep trying to get you to join their "discount" programs? Why are staff ALWAYS trying to get you to sign up? Clearly this is to access even more private information than already given up. I find it especially unethical that Rite Aid ties this in with providing consumers with medication information. It is not even slightly subtle. Healthcare cannot be the main goal. Shame on Rite Aid.

I've had several bad pharmacy experiences with the Salem, Oregon RiteAid on Commercial Street. Each visit, I've encountered rude pharmacy techs and pharmacists who don't really give a darn. Everyone who works behind that counter acts like they just don't want to be bothered and would rather be somewhere else. First, the pharmacy techs: they are rude, uncaring, and have zero customer service training. My daughter's doctor's office made a mistake with the electronic filing of her prescription and these people at Rite Aid were non-forgiving and acted like it was my fault. I even called my daughter's doctor's office and had a nurse who made the error on the phone with me and the people at Rite Aid still refused to help me and refused to speak to the nurse. The nurse re-sent a script to them to help them out and they refused that as well! They were belligerent and exhausting to even to try to communicate with.

I recently had the worst in store experience of my life at a Rite Aid store/pharmacy located in Butler, PA. After taking my 13 year old daughter to the dentist and finding out that she has an abscessed tooth and needs a root canal the dentist prescribed antibiotics and pain medication, while on the way home after leaving the dentist's office I spotted a Rite Aid that was less than a mile down the road, rather than driving 25 miles to the Rite Aid location in Grove City where I usually get prescriptions filled for myself and family I thought it best to get my daughter started on her medicine's as soon as possible so I stopped at this Butler Rite Aid store.

The RiteAid at Mt. Holly Huntersville NC is awful!!! RiteAid you should be ashamed of yourself. ALL your Pharmacy staff is grossly overworked!!! You need more staff and need them double check medicine they are dispersing.

Staff could not fill Rx. Said it was my fault. My doctor sent it in as she has before. And I have been a customer at this store for 12 years! One Rx surprisingly was $50 less than usual. I find out it is because this is the first time they ran it through my insurance! Second one could not be filled for unknown reasons. Tech told me to go elsewhere if I was that 'needy'. I asked for Manager to call me. She did, but I was unable to accept the call when she called. I went back today to get the last of my Rx's filled and the manager was there. Leslie, was rude and stated she just got there and did not need to be dumped on. She has tried to call me the day before, but I did not answer, and she did not have any idea who I was. She just got back from a 2 week vacation. I advised if I was that much trouble I would take my business elsewhere and she said that was a good idea. DONE!

Rite Aid has been my pharmacy for many years. They have very knowledgeable, caring and awesome people! Plus the medicine seems reasonably priced and the wait time is never over 5 minutes.

I like going to my area RiteAid. The staff is very nice and helpful. They make me feel welcome. I like the variety of things available in the store. And can usually find what I am looking for right away.

The pharmacists have been very helpful especially when dealing with the insurance companies. That right there is a real bonus. The prices are what I consider average.

If something is advertised as buy one get one free or buy one get one 50% off it is guaranteed that any RiteAid store you could walk into will only have 1 of the item of the shelf. It's annoying and it's happened to me 4 or 5 times. For drug store type items, I shop exclusively at Wal-Mart now. They are no prize but they have fair prices and stocked merchandise 100% of the time.

The pharmacist and his assistants are very polite and helpful. I have never had a problem when re-ordering my prescriptions. I would recommend them to everyone!

Staff, techs, pharmacist are knowledgeable. Very good about reminders, renewing scripts with primary physicians etc. Prescriptions are filled Mon-Sat. There are no Sunday pharmacy hours. I've always had a great experience.

I like RiteAid because they are pretty efficient when it comes to filling prescriptions. They make sure you know what you're taking and they have a good rewards program.

Generally happy with the service. Fairly high turnover with pharmacy techs. Some more knowledgeable than others. RiteAid is not very consistent with wait times. May tell you 20 minutes, often that means 1 hour.

Reward program has nothing to do with prescription drugs. Using my rewards card before using my insurance card did not qualify for any savings while paying for prescription.

Staff cordial, attentive and friendly. Service is prompt. It is located in the heart of the city making it a great location. Be sure to ask for prescription bottles that are easy to open.

I particularly like the fact that RiteAid produce a range of RiteAid labeled products that are very price competitive. Buying generic whenever possible helps save and RiteAid assist that goal.

I am happy with the pharmacy but wish it were open longer on the weekend. The cashiers are very helpful and the pharmacist will answer any questions. Sometimes they will need the pharmacist thumb print to check you out which can take awhile.

I've used a lot of other pharmacy but the service, store hours and knowledge are the best service I've received in this area. The employees are excellent

The Techs at this location always check to see if they are giving the correct prescription to the person by asking their name and date of birth. I feel that this is very important. They also make sure that you know when to take your medication and how much you should take. They also take the time to get to know the customers.

RiteAide is the pharmacy I've been using for years now. Sometimes some problems but for the most part it's an good pharmacy. Their customer service is very good.

RiteAid, especially my local Bellows Falls store, provides excellent service and pricing. The employees, especially the Pharmacists, are outstanding in service and helpfulness. Eric especially stands out.

I broke my tib/fib last year and it was not able to be set due to complications in a small town. My roommate went in and filled my Rx and was told my insurance was invalid and charged a terrible amount for the pain medication. I called my insurance the next day who called RiteAid with me on the line and told them she was reporting them and that they were to refund my $$ asap. They did. I refuse to do business with this store or this brand.

I arrived at RiteAid in Coldwater, Michigan early Wednesday morning. Bought some items and asked when pharmacy opened. She says 9, and states that she will give it to the pharmacy, since I have been there before. Tells me to come back at 10 am. I am there at 10:08 at the drive thru. The pharmacist says they just got the order. She asked when do I want to come back. I told them will come back at 11:30.

The store is always clean, the staff knowledgeable and friendly. Sometimes they are really buddy and there's a small wait to pick up my meds. But the waiting area has plenty of reading material. Overall I think they do a great job.

Some of my prescriptions are on automatic refill, which is very convenient. I'm notified by email when they are filled and ready for pickup. If they are not on auto refill, I order them online and they are filled in a prompt manner and I am notified by phone and email. They are always picked up at drive and given out by a courteous employee. I never have to wait more than a few minutes for service at the drive thru and very seldom are there more than 2 vehicles in line. If I do have a question at the drive thru, it's checked on and answered promptly.

My RiteAid goes above and beyond for me. They are aware that I am disabled and in awful pain and they do all they can to make my trip as seamless as possible.

Pharmacist is very knowledgeable. Not afraid to ask him any question. On a first name basis. Close to my residence. Good hours. Open on Sundays. Good location.

My local pharmacy has been so much better since they brought in a new pharmacist. I have no crazy wait times for new prescriptions. When I call for renewals, the staff are always courteous.

As a Tricare transfer, I was told they were too busy to take care of all of us. The pharmacist told me my doctor refused to fill my meds... yelled it out to me after asking me my name, allergies and age in a loud voice. Turns out he'd sent the fax to the wrong office and no one answered it. Even when I offered the correct fax number. Went today for refills and the tech was busy talking about her weekend plans with the only pharmacist. I have little confidence in them and am trapped into being a customer. Dislike.

My boyfriend and I have issues all the time with calling in our prescriptions and being told they will be done at a certain time and they never are. It's always, always hours later.

Pharmacists are always courteous, and do their best to lessen and/or inform you of waiting time. The manager makes you feel special. Pharmacy at 741 col. is always open, small (an advantage for elderly and disabled). Has great variety!!

My experience at RiteAid has been very satisfying - the pharmacists are very knowledgeable & most willing to assist when we have questions. I also like the proximity to our home.

There is a RiteAid and a CVS within a block of each other. I prefer RiteAid. Helpful employees. Knowledgeable pharmacist. They also remember me which is important.

I'm getting tired of Rite Aid and may change pharmacies. They frequently don't have enough of the medication to fill my prescription and I have to come back another day to get it or the balance of it. Two trips, instead of one.

RiteAid store in Donalsonville, GA is awesome! Great people and service!!! The pharmacy staff make sure to explain any questions about the drugs prescribed.

Sometimes they train cashiers during busy times which tends to make some customers irritated. Doesn't bother me I am patient. Overall they are usually very friendly though. You can always ask questions and get an answer from the pharmacist.

I've been going to the pharmacy for many years. All staff are personable, all questions answered professionally. Prescriptions are always filled in a timely manner.

There is a young man at the Escalon RiteAid Pharmacy dept. in Escalon CA that does not have what it takes to work with the public. His name is Lance. I went to pick-up a prescription for my disabled mom this afternoon, he tells me that it would be an hour and half before I could pick up the prescription. Mind you I live a hour away from my mom. So when I return to pick up the meds. he states it could not be filled till Friday, but yet before tells me to return in a hour and a half then proceeds to argue with me when I'm there that he did not tell me hour and a half. He argued that for about 5 minutes then walk away when I asked for his manager. My point is I understand customer service is not a easy job. But if you can't handle working with public it's time to change your career. I really hope this issue is taken care of.P. S. I took the prescription to another pharmacy with better customer service. Thank you.

This RiteAid is horrible! I have had nothing but problems from both management, a woman named Shirley to be exact and the pharmacist. I've wasted valuable time being lied to and totally inconvenienced on several occasions and I have had enough. I would write in extent about my experiences but it would take me all day. What I can assure you is that you would be much better off going across the street to CVS. This location cares nothing about its customers and has no problem judging or assuming who you are without actually knowing you. It's embarrassing and downright humiliating. I am truly sorry I ever gave this store a chance after the first few incidents. I would save yourself the activation. No one deserves to be treated as poorly as they have the ability to make you feel. Flawlessly.

Rite Aid's staff are friendly, courteous and helpful. The wait time for medications is usually about a fifteen to thirty minute wait. I would recommend Rite Aid for your needs.

My pharmacy is a group of well educated people that will work with you in the best way. I was on 25 different medications at once. They all were filled at different times of the month and trust me that was difficult to handle.

In my small community we only have 2 options. RiteAid or Safeway. RiteAid is so much nicer, better layout which affords clients with more privacy. They will mail out your Rx if you live away from town or it's not ready when you arrive.

I had contacted RiteAid a couple of months ago to express my disappointment concerning their distribution of an inferior generic for "**". One of their vendors for "**" is MALLINCKRODT PHARMACEUTICALS. Their formulation of this drug has been consistently rated "BX" which may be sold to the public, but lacks the same Therapeutic Equivalence as the brand. The main demographic for this drug is SCHOOL AGED CHILDREN suffering from ADHD. RITEAID continues to distribute this medication.

** is her name and she is a human angel. The RiteAid Pharmacy in Fayetteville, North Carolina, 3716 Morganton Rd. is where she works. My wife was diagnosed three weeks ago and found out that her insurance does not cover the medications. ** calls every other day to let her know that she is trying everyday to get her medications approved. She calls after hours just to make sure she knows that she is still working on her case. ** has a beautiful soul, and we should have more people like her in the world. Thumbs up and kudos to **!!! =)

I have been going to this location for a couple of years now to get my prescriptions. Everyone there is always nice, courteous and very helpful. However, there is one pharmacist that is always rude to me. I didn't get his name, but he is **, slim build and wears glasses and brown hair. The last few times I've come in he tells me they don't have the medication in stock. The same thing happened today, except this time I asked if he could look to see if other pharmacies had the medication. He said no.

I was ignored when trying to pick up my medications that I needed, and when going home to take my medication, I observed missing pills in two bottles, when calling back to the RiteAid store the assistant put me on hold for 5 minutes, I made three attempts. No answer. Fourth call pharmacist answer. He seem to be confuse or just playing on my intelligence, I was ignored while a customer walked up and received help when I was in the store for about a half an hour, with hardly no customers in the store. Picture that. This was humiliating and downright wrong. Was an value customer for years. Not anymore.

I have been a customer w/ card for nearly 40 years. 30 some years in Brigantine N.J. and moved to Norristown, Pa. recently. I get all my Rx's from RiteAid 1400 w. Main St. Norristown, Pa. 19403. Today I went to the store to make two purchases for my well-being. I had an emergency and had to use the men's room. I waited for 3 to 5 minutes outside the locked mens rm. door (thinking someone was in there). I finally asked one of the very few workers if I needed a buzz or a key, something... she said "Yes, it's up front." Did I say emergency??? I had to walk at least 30 yards to get a key for my problem... I am 80 years old and every #1 or #2 needs expeditious caring for.

I had worked for four aid for four years. As a pharm tech. I have continuing problems with the RiteAid Colchester, CT store. Pharmacy manager Lisa **. She turns insane after 4 months of working for her. Makes entire store look bad.

I have a great experience with them. When I get there they know me and check to make sure I have all my scripts and when I'm due again. They're nice and courteous, smile when they see you, know what scripts are ready and will ask if I mind waiting while they check if any scripts need approval or updated. If so they ask if I want to wait or come back. They will apologize if there's a problem.

They have great location, staff, selection for general merchandise. Excellent pharmacy staff with great attention to detail, fast service, always available to explain and answer any questions, super nice and knowledgeable. Quick checkout and they always remember me. Never any problems or concerns.

Would like to see little Negrin hours for the pharmacy and I am somewhat concerned about the turnover of pharmacists. Three I particularly liked left within the past two years, two of which left within months of each other. These gentlemen seemed experienced and concerned with the consumers' welfare. The people that replaced them are considerably younger, and while friendly, I am somewhat concerned that they may not have the depth of experience possessed by their predecessors. Also, there are a couple of products my husband and I would like to see in stock there: Pears' soap, more of a selection of Jewish-themed cards, **, IBgard.

My Rite Aid in Owings Mills Maryland is open 24 hours 365 days a year, which is very important to me. The pharmacist and techs have always been able to answer any questions that I have. They make you feel like family. Everyone who comes in feels this way. They know most of their customers by name and greet you like you were an old friend. Any problems that may arise, they will go out of their way to resolve it and do it with a smile. They are very busy and serve a lot of people so the wait time can be up to 2 hours, even when waiting in store for your script to be filled. For their rewards program, you earn money in the form of redeemable coupons when you fill scripts or purchase certain products and get discounts on certain products which can help make their higher prices more reasonable. I will never go any place else.

There's a long line and the staff has more talking and laughing than waiting on customers. Also, they were not that knowledgeable about certain medicines. The rewards program is null and store hours are not convenient.

Their service in Vidalia is great. The pharmacists at my Rite Aid store keep track of our medications so we do not get medicines that interfere with each other. The service is fast and friendly, and they all know our names and if someone else picks up the scripts they want to know why I'm not there.

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RiteAid Pharmacy is close and convenient for my daily schedule to pick up my prescriptions. My pick ups are not always ready when they say but they always contact me to tell me and that saves me a lot of time. So I really appreciate that part and they are very friendly and ready to do whatever it takes to make sure I leave with a smile on my face. It's hard to find that kind of service so I thank the good work of the pharmacy at RiteAid. They're not perfect but they do a good job and they care. Keep up the great work.

They were the ones that informed me about getting flu shots, shingle shots etc. They are helpful with medication questions but service is just slow at times.

The store is located in an area 50+ miles from the nearest major pharmacy competitor; nevertheless, it provides excellent service. The local store has recently been renovated and the staff has always been friendly and knowledgeable.

The store needs updating and increase the store opening hours. Improve the pharmacy people based on knowledge and skills and they need to be a people person in that line of field meaning they need to be more helpful and caring and willing and wanting to help the patrons who come in to have their prescriptions taken care of. They all act as if they are made to be there, they are not friendly don't want to help you. They always have a frown on their faces. Knowledge level is very low.

Preston from Store # 05840 thought he could command me to get to the back of the line when I had already stood in line for 5 minutes. What happened was that people after me started a line on their own. The manager Rose saw that I had already been waiting, but this ** punk wanted to educate me on how many lines there were and if there is only one then I should get in the back of the line. I told him... "I was here before everyone and I'm not getting in line again. Get me your manager," at which, the aforementioned, Rose, the manager told him "Preston, he was already there before everyone." I'm a couponer, so I told him "That's right, so take me and my coupons!" That pissed him off so much and he sent me over to Rose and called the next customer. Rude Rude Rude, I am never shopping at this RiteAid ever again. Wanting to school me on lines and such? Rude **!

The 'rewards program' is a sham; a person has to buy quite a bit just to gain back a few bucks. Generally, this particular 'store' is somewhat below average in personnel, mainly because of personnel turn-over and mostly lack of merchandise that's advertised on sales ads; however, the store's well stocked when it comes to liquor/beer/wine!

This has been my pharmacy and store for 16 years and the people are wonderful and knowledgeable. There have been some changes in pharmacists but not in their quality of care of customers. They are always willing to answer questions and if they don't know they find out.

They're friendly and knowledgeable. It be better if the store was open 24 hours but I understand that it's not and why it's not in that location. So overall a good experience all the way around. It might be good too if I actually used their rewards program.

My RiteAid pharmacy is fast and efficient and they make it a point to get to know everyone's name... even though they only see me in the drive-thru. On the rare occasion I enter the store, it is always clean and organized. Plus, the staff is extremely friendly, knowledgeable and helpful.

A great place to get your prescriptions, friendly staff and always try and make the wait as short as possible. I really like the pharmacist at this location as he is always ready to help, even jumps in when the line is getting long. Never have had a prescription filled wrong and they have great deals on other over the counter items also.

I like shopping at Riteaid, everyone is always so friendly and helpful and the pharmacy staff knows so much about my prescriptions and the other medications that I am prescribed and they all know me by name. They acknowledge me when I walk up to the pharmacy.

I recently switched insurance companies and wasn't sure if my new insurance had a contract with Walmart pharmacies, which I'd been using before the switch, so when the nurse asked me which pharmacy I wanted them to send my refills prescriptions to I told them to fax them to RiteAid since I knew my new insurance was accepted by them.

Everyone I've been exposed is helpful and willing to provide assistance. You can usually hear "can I help you" or when there's long line of customers employees say "Open up. Done in under 5 minutes". Pharmacists are very professional and even know what aisles items are in and instruct techs to show customers. I'm very pleased with RiteAid.

No reward program for RX - Despite heavy volume from closed independent pharmacy. Space is also very limited for the increased volume, including a drive-in. There usually are four pharmacists, they answer my occasional question thoroughly. Plus, employees are knowledgeable and courteous. Phoning a refill is done in automated manner and very efficiently. Phone access is easy and responsiveness is professional.

The pharmacy staff is friendly and knowledgeable, but at times overwhelmed by customers and phone calls. There need to be more people working behind the counter. Generally, I don't know why we can't have pharmacies like in Germany. You walk in with a prescription and have it filled immediately. If they don't have it in stock in the morning, they'll have it in the afternoon, or sometimes deliver it to your house.

The staff is knowledgeable and friendly. They make you feel like your health is important to them. I ran out of a blood pressure med that I had been taking for a while and the pharmacy gave me a 3 day fill on until my Dr was available to refill the order, making sure that there was no time I had to be without medication.

I have done business in Canal Fulton, Ohio with this pharmacy twice. The first time I called and specifically asked if my rx could be filled for 30 days rather than 21. I was assured that would not be a problem as long as it was going to be an ongoing medication. After I went through the difficulty (and it was difficult) of transferring the rx from another pharmacy I was miraculously told I could only have it filled for 21 days. I remained with them simply because of the difficulty transferring it.

A pharmacist at a RiteAid drug store contacted one of my doctors offices and reported that I had purchased alcohol at the drug store where they worked. As a result of this action by this pharmacist, the doctor that this was reported to, in turn contacted other physicians with this information and these doctors have denied my future medications as well.