RiteAid Pharmacy Reviews

I have a monthly prescription that is filled & that I always call in ahead hours, sometimes a day before I plan to pick up my prescription. And it is always, always a slow wait list to get waited on. They don't have enough employees working in this pharmacy. And what 2 that are working are slow motion. Today is my last time at Rite Aid after another long wait.

I suffer from a particular nasty disease that causes me severe chronic pain. I've been through the whole route with therapy and pain meds. Until this past July/August I was finally allowed to use the **. I dropped off a prescription for the ** in the morning at my local Rite Aid Pharmacy located in Ashland, MA. Initially there was no problem. Everything was done properly and I was told it would take about an hour to fill at which time I said I would stop back to pick it up. When I returned an hour later to pick up my prescription I was told by the pharmacy manager, a young girl with a very bad nasty attitude that I've experienced before, that I could not have this particular prescription.

I've been having problems from the the start and it was five years ago I began using Rite Aid Pharmacy for filling my medication because they were close by. They stopped communicating to me when my prescriptions are ready after a year of using them. Now I have missing medication from my bottle of pain pills. I get 90 a month. I got 56 filled yet they said they filled 90. I never in my life thought this would happen to me. I don't know what to do about it. Tried reporting to the sheriff's office but no one came out. Waited an hour and a half outside the Rite Aid.

I had a new prescription that was not covered by my insurance. It was outrageously expensive, so I asked the pharmacist for his expert advice and he lied to me and he overcharged me $650.00. When I found out about his lie, I returned to the RiteAid store #05727 on California Oaks Road in Murrieta, CA 92562 and talked with Atit ** who is the pharmacist who lied to me. He did not dispute my claims of deception, but he did deny my refund because it took me more than 7 days to find out about it. So I asked him how many days do I have to file a claim against his professional negligence?

I am here to collect a prescription for my nephew. I came, they told me I need to bring his insurance card, went back and got his card, give it to them. They very rude no explanation of what to do. When ask was told to go sit down and wait, they will call. Don't know why I am waiting, been here for over 30 mins. This is one of the worst way to treat a customer. It would be nice if someone could tell me why I am waiting and what is the problem, if I need to do something else or get something else. Please.

RiteAid is complete violation of their agreement with Medi-Cal by not filling patients prescriptions on time or in a timely manner, or at all. In other words, they broke the law and/or violated my civil rights. And the police are more than happy to come and arrest you for disturbing the peace when you raise your voice at the counter when all you're doing is trying to point out their mistake or mistakes. They don't want to hear that they did something wrong. Because they feel offended and would hate to admit that they were wrong.

Thursday, Aug 25, looked online for the current week's ad, at the nearest RiteAid #02771. Found a seemingly great sale. 'Big Win' Paper towels/bogo, 8 ct. on sale $6.99 with card, which would yield 16 rolls. Sent my nephew. The manager could NOT find the ad in the circular. He also said, they did not have anymore. But he was quick to offer Viva/bogo at $12.79$4.80 at a whopping hike in price almost $5.00; he bought the substitute, without calling me. They got over with bait and switch. He gave my nephew a Raincheck with bogo for the Big Win. When my nephew got home I found the circular, it was there--on sale at $6.99. Honestly, it did not say bogo--but I looked it up online again and made sure I had the correct store/my store and there it was on sale with bogo.

I purchased ** from a local RiteAid in Brooklyn (Bay Ridge). The bottle was sealed and contained within a box. When I opened the bottle I noticed the pills were not ** but **.

I tried to obtain ** from my local RiteAid. It is a non-prescription product to help heal wounds. My doctor had written an RX for it and sent the RX to RiteAid. RiteAid did not notify my until a day later, that they did not stock it, and since it was not covered by my prescription plan, if they ordered it for me, the cost would be $86. I then called several other pharmacies. I ended up obtaining ** from the ShopRite pharmacy for $5. They too had to order it for me. What kind of mark-up was RiteAid trying to obtain??? 17 TIMES more expensive!

I walk into RiteAid and every item is overpriced. The cashiers are rude and the store managers will not take care of complaints.

My understanding of the legal timing of prescriptions was incorrect. "Day 1" of my prescription was actually July 6th, so Day 30 was August 4th.

I went to pick up my refill and was told that I was given a three month supply when I was only given a one month supply. I was so angry that they charged my insurance for something I didn't get and I couldn't get what I needed because of it. I want nothing to do with that location or probably RiteAid ever again.

The manager of the local store informed me that senior citizens at all of their stores are being required to show ID to buy alcoholic beverages. Don't submit to this stupidity, there's nothing in R.A. that you can't buy elsewhere. If Walgreens buys R.A. & continues the policy boycott them too. Don't be a sheep to a moronic policy.

Prescriptions are never filled by the time they are requested for pick up and customer is never notified that medication is not in stock and is being ordered and may not be in shipment which is consistently late. They are unbelievably disorganized and have gotten worse. I requested my refill last Thursday for pick up today (Tuesday) and upon calling to assure that it would be ready by pick time requested, I got the same old song and dance as noted above. Tech said she would call me in when shipment arrives and that was at 9:30 AM. I'm pretty sure I won't hear a thing from them today and if I do, it will be by 5 PM as that tends to be what they have done previously. Going to find a new pharmacy and transfer.

Took my son to buy ice cream at store #05815 in Bakersfield, CA. I asked for some cigarettes and clerk asked for my I. D. Btw, I am bald with gray beard and 50 years old. I asked why and he said "it's company policy regardless of age." This is ** crap to be embarrassed in public buying cigarettes. I called the complaint line, and she was less friendly than the jerk at the store. I am done with RiteAid, I will never go back for anything. I am also going to start a boycott of this place just like Targets. I checked their online policy and it says the card if you look under 27, see attached.

Very rude in pharmacy out of a medicine. Don't call my doctor for refill, unreal prices, got rid of the hometown pharmacy to rip people off. Really Obamacare, helps ripoffs, and had to pick a star.

Last week I had it set up where my medicine was order and it made it to RiteAid. Instead of them sending it to the nurse they gave it away to some other person. I'm disabled and had to track down a pharmacy which could get it. ** 410 mg. I had to call 5 pharmacies until one said their supplier had it and I ordered it. What makes me mad is they had my medicine there which was ordered for me and they gave it away instead of sending it to my nurse which is what they've been doing a few years now. I'm a week past the date when I was supposed to get the shot. RiteAid said it's out of stock when I called which is ** because they had it there. Thank god Walgreens was able to help or I'd be on my way to hospital if I couldn't get it.

I've had two separate experiences where there were issues with my son's e-script. The first incident I had called about it, they wouldn't let me explain anything, kept cutting me off and treating me rudely. I contacted corporate, complained and did get a call back so I gave one more chance. Second incident - Checked on my son's prescriptions to see if they were both ready and they said they had only one. So I was in the middle of Dr office and pharmacy calls and the Drs office said they sent it and pharmacy said they didn't. When my Drs office called the pharmacy the person they were talking to hung up! There are plenty of pharmacies, I terminated RiteAid today!

At about 7:15 this evening I went to store #00160, on North Plank Road in Newburgh, New York with my husband and 3-year-old son. We had just left Big Lots (in the same plaza) and so we had a single white plastic shopping bag from Big Lots with four items in it - a toothbrush, cough drops, children's body wash, and cookie mix - if you must know. We went in to Rite Aid to purchase antacids, as I am pregnant and have been dealing with terrible heartburn at night. We picked Up a package of ** and made our way to the front of the store when I decided Airheads sounded like a great idea too (hey, pregnancy...). We walked to the front of the store, no Airheads at the checkout. We walked to the candy aisle and found my Airheads, and we were looking for gummy bears for my husband as we were approached by an older store associate named Karen. Karen said to us "I need to search your shopping bag." Sure, no problem.. We handed it over.

To make a long story short, I put up with the rude, abusive, judgmental, demeaning, dismissive incompetent arrogant RiteAid for years. Then one of their "people" called my daughter a liar to my face. Not one of them could ever give me a good reason or excuse for that kind of behavior. Do they think they are the only ones who work in an abusive environment? And that gives them the right to be abusive to sick people? I hate RiteAid. A new independent pharmacy opened nearby and I left RiteAid without saying goodbye. I would urge you to do the same. The scariest thing about them is they could kill you or your kids and lie about it.

Re: RITEAID Pharm. Montclair Village, Oakland, CA - at 44 yrs old, I've been going to RiteAid Pharmacy since they opened! I've never had a problem filling Rxs there, until this tag-team of pharmacist / pharmacy tech started their employment there. I've been taking ** (50mg) / ** for about 2 years due to multiple issues, which cause me pain. I requested a non-narcotic pain med. and my Dr. advised **. It worked for me, so we stuck with it. I don't get drowsy, don't feel groggy the next day, no euphoria, etc. when I take it. In July (2015) I had surgery for torn ligament in my knee. Post surgery, the orthopaedist prescribed 100mg extended release **, per my request for non-narcotic. ** is a synthetic narcotic, that does not sit on your pain receptors all day (which is a big factor in addiction), but instead move around on them (thus not staining the sensor with the memory of relief).

I have been using the Auburn, Ca RiteAid store # 06042 on Hwy 49 for the last 45+ years, basically almost all my life as my parents used it before me. I know pretty much everyone in the store and pharmacy and since I'm not an agro type of person, and most are great people - I really like them! Except for one, a pharmacist's assistant (due to her name) she's referred to as "Violent" in our house. If you catch my drift.

I live in one of the most liberal counties in California. I am transgender and every time I try to refill (the SAME) hormone prescription at Rite Aid, the pharmacy guys give me snark, whisper among themselves, ask what my diagnosis is, claim that they don't know if they can do it and will have to talk to [my doctor, insurance, anybody]. I have brought in numerous copies of paperwork and put them on the phone with people, but it keeps happening. I complained online and the reply was unsatisfactory and misunderstood (like simple reading comprehension error) what I had described. Never had a problem like this anywhere else in town.

I am writing to complain about Rite Aid in both NJ and PA. Today I received a phone call that my prescription was ready. My fiance drove 65 miles to pick it up because we are long distance commuters... My prescription was not ready and the pharmacist couldn't even tell me when it would be ready. Rite Aid continuously lies to its customers about the date my prescriptions are ready. I have been to 4 different Rite Aids in the NJ/PA area. I take a medication every month and as soon as the doctor writes my prescription, I take right away to the Rite Aid I am currently dealing with. I dropped my last script off on a Thur. and was told Tues. it would be ready. They have records of what I am taking and they should know enough to order ahead to have it in stock. But they continuously let me down. I AM TIRED OF THEIR LIES!!!

So there have been missing meds among me and my 3 kids always seems to be the schedule 2 meds for ADHD. I could not prove it was the pharmacy and was told their counts are accurate. Yesterday I went to the pharmacy to get my sons ** 10mg, went home and set down to do the med containers for the week and pulled the prescription out of my purse. It didn't look right so I counted and there were only 15 of the 30 in the bottle. When I called the pharmacy they were rude and said their counts and logs say I got all 30. Well then please tell me what happened to 1/2 of the meds between your pharmacy and my home? SO DONE. Walgreens has gone back to accepting express scripts so I will be going there and counting all meds at the counter.

I have been going to this RiteAid a year and I am on medications I take daily. I would call or stop in at the pharmacy days ahead to inquire about the refills. They would say they would take care of it but never did. I would never get my medication in a timely manner. When I would question the employees monthly, they would look at me in a dismissive way. No compassion, no excuses to why my meds were late every single month. The most humiliating experience happen just last night. After telling them a day prior about a needed med, I was assure that they would call the doctor because they said they have to get an updated script. Mind you, that they could have done that weeks ago, seeing that my script is prescribe daily. They always had me wondering if I would get my medication at all.

Bad store coupon experience. Ever since they got these hand held scanners, they are a headache. Don't know how many times my coupons wouldn't go thru. When try to contact customer service, can't get thru and wait on phone forever. So disappointed in RiteAid. Am considering boycotting it all together and going back to CVS. Worst service ever!!

I have been going to them for 8 years and never had one problem till the Pharmacist named David got there. Friday thru Sunday I think... I do not take any mood altering or pain meds but I get sleeping meds from my Dr. He makes you feel like a drug addict refuses to fill per Dr. orders and investigates you while calling your Doctor. He called my Doctor to try to get me in trouble when I told him I think it best if we parted ways. Ever since he has got there I have to rat whole my sleeping pills because of insurance purposes and the ** behind the counter named David. I thought I was the only one till I saw an old high school friend in line **. (They make money by frauding you and the insurance co's by only filling 30 on 90 day scripts of non-controlled meds). They have numbers they have to hit.

I am switching my prescriptions to a different pharmacy. First off all the staff is rude. I go through the drive-thru and they say "are you waiting or coming back?" I say "I am waiting" otherwise when I come back they never filled it. So I say wait and came back a couple of hours later and the pharmacy technician had a fit. This happened on a number of occasions.

Toledo Reynolds rd North Pharmacist Rude - I handed a tech my subscriptions and she told me there was going to be a 30-45 min wait. I waited very patiently for an hour, so I finally went up to the counter and asked, "do you know how much longer wait there was going to be on my meds?" The Pharmacist very rudely states, "you ain't gonna be rushing us, we'll get to you when we get to you so go ahead and sit down". I then told her to give me back my scripts I'll go somewhere else. She then gave me my scripts back and said, "take them I don't care". I took the scripts and got them filled at Walgreens and only took 10 min.

First of all, I don't have a receipt because I was refused service, so I left empty-handed. I walked into the store on Del Paso in Sacramento, CA 95835. There was a ** gentleman standing behind the counter. It took me less than 2 minutes to grab the item I wanted to purchase. When I got to the checkout counter, no one was there. I stood there waiting for several minutes. The man who had been at the counter when I entered opened a door and looked out into the store. He clearly saw me standing there. I waited for several more minutes and then decided to leave. The man waited until I was on my way out the door to ask if he could help me.

Within the last few months I have gone to Rite Aid to fill my prescription of **. ** (for those unfamiliar) is a drug that helps break the opiate addiction people suffer from. ** is main drug used for this but due to the price I stay with **. My medicine has a reputation of being a drug exclusively used by drug addicts and for good reason. But, there are people who actually use this medicine to help them get over their crutch.

I have been a regular customer of the Hollywood RiteAid Store for 16 years! Never had any trouble until three years ago when the new ** Pharmacist came in! She changed all the schedules of the favorite Pharmacy techs! Brought in New rude and incompetent Pharmacy techs! She has been very rude and racist since I am a ** male! She has always seemed scared and uncomfortable when she is around me and some days she would not service my prescriptions at all! I tried to lighten up the mood and tried to make her laugh so I wanted her to get to know me better so she would not be uncomfortable! I invited her horseback riding so I could take picture of her to give to my movie agent to see if he would like her look! Although I did not tell her this in the beginning she became angry, annoyed and downright nasty like she was insulted that a ** male was trying to become her friend!

I am echoing all those that said, they don't get the right prescription. My adult daughter needs a specific birth control prescription. Or else she goes ballistic. You really don't want to be around her. RiteAid said they could get it. She has renewed it with more than three days notice. Spoken to several supervisors telling them to put in their records it needs to be that specific brand. In the last year, I don't think they got it right once.

Prior to even placing our Rx in their hands, we explained the need to get the specific brand of **. They understood, stating in beginning they would need to have the Rx early to be able to have it delivered in time. My husband put my Rx of ** into the 1st/Westland Rite Aid pharmacy (1 week before 9/21) BUT we still had to hand carry the Rx to a 2nd/Sulphur Springs Rd (9/27). Once there, they too do NOT have this medication BUT said that the pharmacy in Brooklyn Park does carry the **- also that the authorization wasn't a problem!

While I was picking up my prescriptions I decided to buy a six pack of beer. I had to give the woman my drivers license. I'm 63 years old! And the stupid woman actually looked at the date on my license to make sure I wasn't under 21. If you can't hire people any smarter than that you need to look at your hiring practices. You keep track of everything I buy with your 'wellness+' card, try keeping track of my birth date. Doesn't matter now because I will never shop at a RiteAid again. You need to treat your customers with a little (a lot) more respect. Especially your senior citizens.

I will never set foot in a RiteAid ever again. I was called a "stupid junkie" by the pharmacy tech at Walton and Livernois store when I was told to come back the next morning to fill my medication. And when I did, she literally yelled at me saying she told me it wouldn't be in until the afternoon. She told me the morning, "Excuse me". Then I tried to fill it at the Tienken store and the rude blonde pharmacist told me that MAPS had me flagged and said that she couldn't fill it. What? I am not flagged in MAPS. She was just annoyed because I was there when she opened the store and didn't want to fill it.

I have been getting all my scripts at the same pharmacy for a good while now, and normally I do not get my meds early. However upon having a sever allergic reaction I ended up in severe pain so my doctor upped the dose and wrote a new script. My doctor and I then called the pharmacy to make sure this would go through. She said yes very clearly. I asked again "are you sure coz they close in 10 mins" and again was told yes. So I left drive to the pharmacy were they refuse to fill it because it wont clear the insurance. I called the insurance and found that to be a lie. Then they made up a fake FDA regulation, so I called the FDA. Another bloody lie.

Rite Aid on Market Street, York, PA. - Cashier #**, 09/02/15, 12:24 P.M., still have receipt in my possession if needed. My complaint is-- I had foot surgery at 9:30 am, received a prescription from doctor. Went to RiteAid to get filled. {not my normal pharmacy}. Was told it would take 30 minutes. I sat down to wait and noticed a lot of bleeding from my foot outside the bandage. I asked the girl behind the counter if I could use the bathroom and was told it is not for customer use. I sat down again, about 10 minutes later I asked for a tissue or napkin to wipe the blood of my toes and open hospital shoe and was told that she didn't have anything behind the counter I could use. About 10 minutes later I received my prescription and left the store. I do believe only a few drops of blood got on your floor, but just 1 tissue could have prevented that from happening. My experience makes me very reluctant to ever use that pharmacy again. Thank you.

I had been filling ALL my medications at RiteAid. I have a spinal injury and fibromyalgia, which requires periodic pain medication. I brought in my written rx and handed it to the pharmacist. She immediately said "Oh we don't have that in stock." I replied that it was "Ok, I could hold out a day or so if needed." Her excuse then changed to "You have to fill your prescription within 10 miles of the doctor's office that wrote it." I have never heard of this new "state law" as she said it was. I live in a small town and my doctors office is 2 hours away. I have never heard of such a thing and upon calling the doctor's office and my insurance carrier, found this info to be false. RiteAid picks who they will fill medications for. I was discriminated against. They will no longer have my business. Very poor business practice.

"PLENTI" of abuse: My cousin in another day with a different cashier and I had a HORRIBLE EXPERIENCE at the Rite Store #10317 in Burlington, VT on August 25, 2015 at 5:11 pm. A female cashier whose number on the ticket-receipt is #** clicked "yes" for switching to Plenti without asking me with HER FINGER, and she then quickly grabbed a Plenti card and scanned it. Told she that I did not want it and she insisted "oh, we have to upgrade." Again: She had no right making a decision for me during my credit card transaction and putting her hands on that terminal without my consent.

I will not be using RiteAid any longer. In Farwell, Mi they are now asking for prescription IDs that I have no way of knowing as my insurance does not supply that information. I had been getting refills through them for over 20 years now and have run out of meds because of this. They are incompatible with my insurance's protocols on security. Time to start using Walgreens. This whole thing is ridiculous. I have epilepsy among other conditions that could result in death unmedicated. The past year has been a nightmare ranging from them losing my scripts to 1 week plus delays and now refusing to fill them altogether without something that no doctor that is under Blue Cross provides.

On Saturday August 15,2015 I had errands to run.. Had to purchase some back to school items for my daughter as well as items for a birthday party. I am a REGULAR customer at Rite Aid Pharmacy. They have information for my prescriptions, I shop there for makeup, it is just the go to store because of the location on white plains rd near my area. But after Saturday, I WILL NEVER EVER SHOP AT ANY RITE AID FRANCHISE FOR THE REST OF MY LIFE!!

I tried to have a prescription filled out of state, New Jersey vs Philadelphia Pennsylvania and was told by the pharmacist that they could not access my profile at the Philadelphia store. I asked why and was not given an answer. I have a complaint with customer service and was later called by the same pharmacist and given a generic apology. I didn't wrote back customer service and still have not received a response.

I've used RiteAid for a while and recently have started moving my prescriptions elsewhere, the reasons are as follows: The store in Everett was very good and the local main store is very good, but the local pharmacy staff brings the score down and has lost my business. I'm sure they are not billing correctly as my copay portion has gone up, more than before and more than my current pharmacy.

I have lupus and have been disabled for 17 years. I was diagnosed by an expert in the field of autoimmune disorders at the University of Pennsylvania 17 years ago. She started me on my drug regimen which includes narcotics. My independent pharmacy closed, so I was forced to find another pharmacy and went to Rite Aid. They treated me like I was a drug seeking drug addict because I wanted to get my prescription filled two days early. Then they blamed the doctor and said it was the doctor's fault.

Called to get prescription filled the day before and was told ok, went the next day and she told me "no!!!" Had my doctor call to tell her to fill it, if the insurance pays. Who are they to stop you from getting your medicine!!

Last Friday, 6/12/15 I requested a refill of my prescription No ** - it expired. My Dr renewed online when I went to his office in May. My insurance can process it 6/10/15. The RiteAid Pharmacy was at first clueless and then they have it - can I wait 10 minutes - I was rather pressed for time. I said I will come back Monday. About 3 weeks ago, I dropped off a prescription for **. I still check back at least once a week to see if they have ever received it from their warehouse - it's been on back order ever since. Will I ever get my prescriptions? I have never had this problem before - RiteAid was usually very efficient. It seems there is a new manager - ever since she seemed to have come on board, this particular pharmacy has been rather negative.

Barberton OH Wooster Rd West screwed meds management up and had to wait on pharmacist to finish a conversation about bee keeping. I complained about this but no help.

I received a bottle of 16 ** and was supposed to get 30. I didn't notice until I got home. When I phoned the pharmacy I was told it was impossible for them to make a mistake. I wasn't expecting them to do anything because, number one, they would be admitting someone who works there is a thief and, number two, since it is a controlled substance they probably didn't believe me. Unfortunately, after 7 years, I will no longer be filling my prescription at that location.

Being a customer of RiteAid Pharmacy on William Floyd Parkway, Shirley, NY 11967 for yrs as to when it was Eckerd Drug and Genovese. I am a cancer patient in remission for over three years. I'm also a diabetic for many yrs. I purchase thousands of dollars of medication at this store. The staff is friendly, one pharmacist is awesome. The complaint is with the other pharmacist that works there, is not as professional.

I get back from The Hospital, I give the Pharmacist 3 prescriptions. I tell him, "Please let me know what my Insurance will cover & I will be paying the difference with cash." As I pull my money out and show him he tells me 2 out of the 3 are covered & the last one I can Actually get over the counter. Great! I continue to ask a few questions with looks like he is getting annoyed to answer, like I am bothering him. The lazy girl in front won't even listen to him or do anything. I get home to find my one prescription is only HALF FILLED, It was a Strong Antibiotic.

I visited Rite Aid in Pittsburgh regularly until recently. I find that as a whole, the employees as well as the STORE Managers, are unable to communicate their old Up Rewards program and their new Plenti Program. I kind of laugh when I ask a simple question about changing my UP Rewards from paper coupons to load to card automatically. It takes like 2 steps, really. The supervisors work when they are punched out which is probably against labor regs. God forbid if you inquire about the photo machine - the one older supervisor didn't even know how to work it and she's been there for over 12 yrs.

Memorial Day. RiteAid Pharmacy was the only Pharmacy open. My CVS pharmacy was closed. RiteAid Pharmacist lied to me and said my doctor wanted a call to verify when I am filling this medication. When actually the pharmacist thought I was a druggy... I have been on this medication for 15 plus yrs. But because it was a Holiday and RiteAid is not my normal pharmacy I was labeled. I am in my early 50's, have had this disease since age 24. I was out of my medication. CVS filled it, no problem. Thank you CVS.

Florin and Power Inn - Worse experience ever. Made an assumption on the wrong person and accuse them of stealing. Was confuse just because someone else was doing it. Wow what a dumbass. What kind of loss prevention is that what you try to do embarrass your customers. Well good thing we will not be going back. Instead of protecting your customers you allow bumps and crackhead to take and afraid to stop them but a 14-year-old with over a couple hundreds on them you stop. Don't embarrass my child next time. Show her the video when you have no prove telling her it was a mistake was bs. You made a scene on her already dumbass.

Filled a generic prescription for $80 since insurance didn't cover it. I found it online for $15 at several reputable retailers. They said no returns and no coupons after the sale. They care more about their profits than the customer.

Here are the simple facts. I called (5/14) with a simple question about 2 prescriptions I have on file at my local RiteAid (where I have been a customer for over 30 years). Ordinarily, I call to renew my prescription over the telephone. This time I had to speak with a pharmaceutical representative in order to retrieve one of the prescription numbers which I no longer had access to. As I was explaining that I had two prescriptions the technician, **, immediately raced to an insulting judgement by stating the following, "So you are trying to scam the insurance."

Drop off a prescription, was told it would be ready when it ran out. That was a month ago. I turn it in not done yet. Lies. A bad place to go, Corning CA 96021. I'm boycotting rite for at least 2 years. Thanks for nothing.

I had taken my grandchildren with me to Beaufort, NC for the weekend. On Saturday, April 11, my 14-year old fell 18 feet, resulting in a very bad break and subsequent surgery at Cateret Hospital in Morehead City, NC. The physician agreed to release my grandchild after the surgery, as long as we didn't try to travel back home - which is 4 1/2 hours away. My grandson was released at 8:35 PM, and I was given a prescription for pain meds to help get him through the night, and so I could get him back home in some degree of comfort on Sunday.

Hello, I have been going to the RiteAid close to my home for multiple months. Once I drop it off, the woman returns and says she can't fill it until tomorrow so she can contact HCP and verify script. What upset me was I have been there with same HCP and same brands of meds. I felt embarrassed like she thought I was a druggie and now must wait two days since I work full time. I believe there was no reason for her to do that since all my info was on script, plus there were zero hints fraud.

I have a pain management contract thru my local Rite Aid. Almost every month there is some sort of issue that I can't get my medication on time. Usually it's "they didn't order enough". If we have a "contract" with each other shouldn't they hold up their end also? With such contacts, shouldn't they know they have to order x amount of (insert medication)? They have shorted me before... twice.

I have Medicaid/Fidelis Health insurance. Last month I went to have a script filled by Rite Aid in Albion, Ny for my ear infection. I was told by several pharmacist that they could not accept my Medicaid card. I explained to them I'm still awaiting to receive my Fidelis card. I offered to give them the ID number and coverage information for Fidelis, and the pharmacists refused. They did not ask me if I wanted to pay cash. I had to ask them how much the medicine cost because I needed to start it today. I paid for the medication. Luckily it was $8.00.

I switched to this pharmacy because at first they were very helpful. Now I'm scared to even leave a review. I never thought I would hear the pharmacist tell me that she didn't know what to do to fill my prescription..... A few days ago, I called the insurance company. They tell me after back and forth 3 different times my medication is approved and the pharmacy I guess doesn't call the insurance company and the insurance company doesn't call them. It's crazy, I just want to be able to get my medication filled. I'm pregnant and it's no time for games or not wanting to do your job unless I'm misinformed, thinking a pharmacist should wanna get down to the bottom of a problem, do what they have to to get someone's medicine filled.

I was at the pharmacy after getting a confirmation call that my prescription was going to be ready in 30 minutes. I get there and they said it would be ready in 45 minutes. My mother is in pain, and their handling of the situation was absolutely appalling. They had the manager come out and they were talking negatively about myself. VERY GREAT CUSTOMER SERVICE.

I paid double on 9 2 liters and to get my money back is a BIG inconvenience... they used my wellness card for medication but not for the pop. I'd never pay 2.00 for a 2 liter??? It's 1.25 for a 2 liter down the street. REALLY.

I had been a customer for many years, in the store 2 times a month. Had all my prescriptions there. Have had many problems before I finally said ENOUGH. I am on ** which is usually prescribed to people coming off **. I was on it because I have lupus and psoriatic arthritis and it helps with pain. Once I was given a 3 month prescription and 2 of the 3 were the wrong strength. I returned the 2 that were wrong and they tried to say all 3 were the wrong strength making me look like a liar. No apology - nothing. Well this time, not my last prescription but the one before that said I had refills and that 100 + units remained. I am always ahead because I take as little as possible. I called in my refill and got home and saw that they only gave me 15 units in which I take one and a half daily, so only gave me a week's worth and the bottle said no refills. This does not make sense.

I would like to report a violation of your H.E.R.B code of ethics, a racial profiling, and inequality by two of your employees #**, an Arabic female. Also an Arabic male who was not in his uniform and without name tag in store #01661. Transaction #**.

I have to say I am nowhere near as angry as I was when I first discovered the mistake RiteAid made. Because of that I feel better about making any statements and reviews on RiteAid now and what I present here is simply a warning to others to help wisely choose a pharmacy. My doctor prescribed ** to me and on the prescription wrote "no NutraSweet." When I picked up my prescription I noticed it was different from the previous times that I had picked it up and was labeled **. I even asked what is the difference between these and was told there is no difference. This was in May (if I remember correctly) and it wasn't until September when a major life event made me stop and take stock of how I was feeling and take a double look at all of my prescriptions. I was having really awful ringing in my ears, headaches, abdominal pain, blurred vision, nausea, steady weight gain, lack of focus, confusion and memory problems.

Mixing up the insurance policy workers comp with DGHI. They charge me for medication that was supposed to be on workers comp not being professional and acting like it was my fault, when unprofessional and with attitude towards with me. Need pay more attention, especially in pharmacy.

I have been a customer @ this location for many years. Everyone there is beyond super. They all know me by name. When picking up scripts they are ready at the counter. It is a great place to shop. Recently I brought in a script and a calendar. The script was for a **, the calendar was for the last time one year ago I faced the same situation. I counted Down the days from my last refill to my most recent. I understand this script is a controlled substance but I was within my time. I told ** I had one dose left and would not have a dose for the morning. She said I could pick up in the a.m. or go to the 24h.r. store after midnight. I explained I don't stay up till midnight & had to work in the a.m. I understand there are only 28 days in Feb. Her calculations and attitude were way off. She was also (snippy) with my M. D.'s secretary.

My husband has RSD and had a stroke in 2010... We have used the same Pharmacy for years. RiteAid in Phila. His doctor orders Brand Name Medically Necessary, **. His other meds include ** but he is ok with the generic for the other meds. At my last visit to RiteAid, the pharmacist told me he would not fill his ** because he had just had his ** filled at another pharmacy. I told him I was filling his ** there because they can get brand name and the other pharmacy couldn't.

I see that a conversation about this started all the way back in 2013, so I'm going to start another one. I just looked at my receipt from two days ago - I had purchased two items. There is a third charge on my bill, for a "Kidcents Contribution." I was never given an option to opt in or out on the keypad, and the cashier never even mentioned it. It's not about the money, Rite Aid, it's about ripping people off. It may be a charity, but charitable contributions are VOLUNTARY.

I moved here to South Gate from NJ and brought with me many prescriptions, of course from a pharmacy in NJ. This RiteAid refused to refill 2 out of 3 prescriptions I still had refills on. The explanation is simply they won't refill them. WTH?? One was for ** and the other **, they refilled the ** though. I have 4 herniated slipped discs in my lower spinal column, neuropathy, amongst other things. The pill bottles label states they can be refill through 2017. They hire young girls in that pharmacy who don't know anything from anything else so I don't even bother asking anything because it's no use.

The Rite Aid in Fenton in N Leroy has the rudest employees. I had two scripts for pick up - they filled one. When I asked them about the other they "found it" and made me wait fifteen (at least) additional minutes. No apology. I'm not going back.

I went to rite aid in Atco, New Jersey on Feb.13 to fill a script from my oncologist. I was told they did not have it. I asked when it would be in and the tech said come back Wednesday. I went back today, February. 18 and was told again they did not have it. I asked to speak to pharmacist. He claimed the warehouse was out of it and the manufacturer makes only so much ** 4mg. I was upset because I have cancer and need my medicine. I should have been told this on Friday instead of having me come back. I feel they just didn't want to fill it. Very disappointed.

DO NOT fall for their new UNIQUE GIFTS rewards program. They are ripoff gifts that require you to buy something or join something. RiteAid has sunk to a new low.

My daughter takes ** for sleep issues, a pharmacist instead put ** in my 4 year old daughter's pill bottle. I didn't know it wasn't the right medication because on the top of the bottle there was a sticker saying the medication would look different than normal. The end result was my daughter ended up in the emergency room, then she was admitted to the hospital since she had low blood pressure... Which means her brain and other organs ain't getting enough blood supply. I am afraid to give my daughter her medicine now... I live in fear of her not waking up like the night I gave her the wrong medication.

I went to Rite Aid to fill my a. The pharmacist said he didn't have all the medication but he will give me what he have but I can not get the rest until I finished with in the bottle because by law he can't fill the rest until then. But I looked up and it said I could get my refill within 72 hours after dropping the prescription off. If I wait after the 72 hours I need a new prescription. They lied and I want justice for them telling people that the law said we have to wait until you have to finish what's been filled first.

I fractured my spine some 6 or so years back and have always had Rite Aid in Ionia, Michigan take care of my scripts. I was removed from the work force and have since been on medicare and first health life & health insurance company. I went in today to have a script filled and was refused. Not good. I had to go to Walmart to get it filled after contacting my doctor, filling out paperwork, and getting it sent there. I guess I am done doing business with you. Not sure why you did this and in the meantime putting my life in danger. I am going to spread this online near and far and warn people about your service.

When I bought my stuff to the counter the girls read everything. I said all this stuff is 75% off. She looked at everything and the things that she looked at I guess she wanted for herself and told me "That's not the product." I'm going to go back up there and take a picture of the product and the 75% ticket. I should have taken a picture before I left so this, you don't take it down but if so still I'm going to take a picture of the product and send it in because it is 75 percent off and I believe she just wanted it for herself and she's the manager at Strawberry Mansion square 2801.

Pharmacy techs lie to you, treat you like an idiot, yet the whole time THEY'RE wrong. 2 days early isn't the day I run out, why is that so difficult to understand? They override computer refill dates saying you're "too early" because you filled it on this day last month so 30 days would be the same date THIS month. No, some months have 31 days, and the day I dropped it off counts too, so that means you either start giving me 32 days worth of meds or start counting with your fingers. So if you request a refill too soon, you're labeled a drug dealer or a junkie, but if you request on time then you get your meds late.

Rite aid claims to have an open door policy and a no retaliation policy. They do not honor either of these. They let me (former employee) be harassed for nearly a year. When I took the issue to management, I was retaliated against many times. Not only did I talk to store managers, district managers, but human resources as well. I left to go on a medical leave for 30 days. Before my 30 days were up, I attempted to go back to work. I was told they no longer had me on the schedule! I was to call the district office. When I did, no one helped me. They beat around the bush until I was automatically terminated. When I tried to apply for unemployment, they claim they hadn't heard from me or seen me since I left for leave.

Medication not in store again. My grandson has been on this med for years. What does it take to make sure it's there when he needs it? This happens every few months. We have talked with management several times and yet it still happens... as recently as yesterday @ Kanawha City RiteAid. So child without med until we find it in another location. Lady @ Pharmacy said it wouldn't be in until end of week.

I am 46 years old and I have a Chiari Malformation, Chronic Pain from the severe damage to my spinal cord and brain stem, as my Chiari was symptomatic but undiagnosed until I was 33 years old, when I had the surgery which halts the progression of the Chiari. I also have severe Fibromyalgia on my left side from the spinal cord injuries.

The last two times I shopped at Rite Aid I noticed a charge for Kidcents. I had no idea what it was because I didn't buy anything like that nor did I authorize a charge for Kidcents. I looked online tonight and saw that it was a charity Rite Aid was involved with. Is it legal for Rite Aid to be charging customers for charitable donations or anything without their permission?? Other customers who had a similar experience state they never opted for in for this and were told they did at one point. I don't think they are being honest about this either. I never did because I wouldn't have - I'm involved in other charitable organizations. I'm predicting a lawsuit in Rite's future.

I was just in the Rite Aid in Highland Park, NJ. I am 58 years old. It is bad enough that they proof everyone when buying liquor, regardless of age. The cashier scanned my license--again, she scanned my license rather than just typing in my birth date (which is bad enough). Now all of my license information is in their system. She did it so quickly I didn't have time to stop her. If their system is hacked, this information could be used to steal my identity. Also, the cashier was rather rude when I complained--her attitude was too bad.

Greenville, Rhode Island. While waiting in line today at Rite Aid, I happened to be second in line behind an 80+ women who was buying cigarettes. Before the cashier would let her have them she asked the women for her birth date. The 80+ women couldn't remember her birth date and stumbled to answer the question. Anyway, she bought the cigarettes and when she left I asked the cashier why she needed to know the women's birth date. The cashier said she couldn't sell cigarettes to anyone unless she knew how old they were. I still can't believe it. You mean to tell me she couldn't tell the women was over 18? Has our society lost all common sense? Was it not obvious to the cashier that this women was 80+? The customer was obviously old enough and should not have had to answer for her buying a pack of cigarettes!

My husband was sold beer without an ID at the same location multiple times. He's 36. I asked him to pick me up some beer and the same two associates were there as usual. The girl asked for his ID and he told her that he doesn't carry it to work and she's sold it last time and knows he's of age. Her and two other employees started talking trash about how they will card him every time he comes in if they want. He said he was going home to get it and they told him he was banned. When the white manager is there, my husband has no problems but this time it was black employees. The worst part is that he works next door.

I have been dealing with chronic pain from back surgery and fibromyalgia for about 7 years years and it has only been getting worse. With my new Obamacare Medical plan, I am only allowed to get my prescriptions filled at Rite Aid or Walmart pharmacies. The last several months I take my prescriptions in to get filled, there is always some excuse. Mostly the excuse is that they don't have my brand of ** patch in stock. It frustrates me to no end because we always call ahead to make sure they order them so they will be in on time. One time I was told they have $20,000.00 of a ** brand called ** and had to sell those before they could make any special orders.

Pharmacy. Day shift # **... I am appalled by the treatment you displayed when I had no choice but to use you to get a script filled. How dare you treat my family and I like we were criminals. You interrogated us for a half hour for asking if you could see if insurance would cover script couple days early. Of the 30 years I've been a nurse I've never come across such unprofessional service. As you hid behind your shield with your computer calling out what dosages frequency, what changes, did you ever think there maybe other people in waiting area? Privacy issue at best. Then proceeded to call insurance co behind closed doors so you could slander us some more. How dare you? Your grace period for script refill is 2 days. Our insurance company's is 4 days. You fixed it so that insurance company wouldn't cover script because you wanted things done on your terms. If I wasn't so taken back or in shock the way you handled things... I would of verbally destroyed you. Step down, consumers don't need your kind of service...

Rite Aid Pharmacy needs to stop treating their customers as if they are criminals. I went in to have my son's ADHD medication filled, which I have been having filled there for 8 years and they said I could not have it filled until the following day! A new 2 day rule. Well I called my insurance and everything was fine. I then went to another Rite Aid Pharmacy and they gave me no problem whatsoever!!!!! I think it is wrong to single out customers because you either do not feel like doing your job or discriminating for whatever reason. I am furious about this incident and I will be calling their corporate office about this. If they want to make a policy then put it in writing and let it be known. Do not discriminate or just poke along with made up rules!

Two of my prescriptions were not supposed to go together. RiteAid did not tell me nor my doctor. I was seeing things badly, I am still afraid.

Well I have a major complaint about La Habra store #951. The pharmacist decided to take it upon herself to cause problems with my medication. Contacted my doctor accusing of doubling my medication. I contacted the corporate headquarters and they referred this Larry from the Irvine quarters here in Ca, all was okay and at that time I explained to him that I wanted to make sure that this pharmacist never does this to anyone else, he indicated he would take care of it and if I ever need anything or if something else happens to contact him and that he would be there. Well what a liar, I had a doctor's appointment and found out from the nurse and doctor more information that this pharmacist did. I at that time contacted Larry who is in charge of the pharmacists with no response even let him know that they would be losing our business if no return call.

Same issue as other posters for my wife and myself. My ** required an "additional authorization" from my provider. My wife takes pain meds which the pharmacy refuses to fill, citing "wrong doctor", "too early" and my favorite, "I object to that medication." Before Rite Aid bought them out, Thrifty's was a "go-to" place not only for prescriptions, but a myriad of other items. They have cut their number of items carried, raised prices, hired people who don't give a damn about the customers, pharmacist who override the doctors and "revamped" the stores to the "here everything is crazy" angles instead of standard aisles. Their FAX system uses a computer, possibly antiquated, that half the time doesn't receive or keep the data even though transmission is confirmed. I live in a smaller town - Rite Aid and the two other big boys have run the independents out. Even though Walgreens is larger, when traveling I've used them and the service was excellent. I'd be willing to toss any one of the three in town for Walgreens but it isn't going to happen.

Twentynine Palms, CA - I have been a customer here for 10 years. I recently brought a hand-written prescription for my pain medication to the store and the pharmacist said I could not fill this medication until the end of the month, stating this was an ongoing prescription, when in fact this Rx had the current date on it and no restrictions written on it. Due to the DEA making plain old ** a schedule II drug, this pharmacist apparently feels he is entitled to play god with my prescription, which I understood was given to me so I could fill it early and not have to drive 30 miles to the doctor's office to get a refill when I ran out of medication for my chronic pain later in the month.

Not sometimes but every time I go to shop in riteaid I am followed by an associate. I have been to this rite aid for years and have never stolen anything.... but lo and behold soon as I hit the door associates pretend to stock walk around so they can watch me. So rude and unacceptable - last time they get my business....

For the past 5 months, RiteAid has been rounding off our purchase price to the nearest dollar for KidCents donation. They claimed we authorized them to do so. We may have told them once that it was alright to do so, but we are not asked every time. Both my husband and I told them to stop and they said we could "opt out", which we both said that we wanted to do. It keeps on going, we keep on telling them to stop, but they will not. This is our money, we are retired, and feel that they prey on Senior Citizens. This RiteAid is surrounded by 55+ communities and we live on a fixed income. When we try and get our money back, we are treated very rudely.

Turned in my Rite Aid digital camera for processing at Rite Aid in W. Hempstead and after 2 weeks, they returned the camera claiming they couldn't process any pictures. Without any explanation and I want to know why, I called to speak to the store manager 4 times and she kept hanging up on me, very unconcerned. The pictures in the camera are very important to me and I at least need an explanation and my money back for the camera if the pictures can't be developed. But I found that the store manager very rude and unprofessional as well, which made me angry. Because of my experience, I will no longer frequent any Rite Aid Store anywhere, and I want my money back for the camera.

I avoid this store like the plague. Every time I do have to go, the line stand clear down the middle isle. The employees are abrupt, rude, and inept. No one could help me navigate the website to download my photos, there is always boxes and boxes of stock in the middle of the aisles. The prices are ridiculously high, and "magically" I had to start paying a $20 copay for medication I had been on for over a year, even though there had been no changes to my coverage. I'm going to go through Walgreens for my prescriptions from now on.

Today I ordered some prescriptions from Rite Aid (Clovis, California) and they said they would be filled and the first pick up was 11:30 am. I opted for this because I'm completely out. I went at 2:00 pm and the order wasn't complete. Long story short, I told them I was here at my designated time and they would have to deliver them to me. I figured that was never going to happen so my back up was to transfer my order to Walmart. About 10 minutes ago I had a knock at the door, guess who? Yep Rite Aid with my prescriptions. Just wanted to give them some Kudos!! Thanks for manning up.

Asian American female goes into Rite Aid located at Oakland Gardens NY 11364 to purchase bottles of smart water. Cashier and manager comes out to say that the Asian woman cannot purchase water over 6 bottles. There is no policy against rationing water bottles.

We have utilized Rite Aid for several yrs now. Thus far, we haven't had any problems with meds. However when I question about their pics for copying, that area isn't operable. Come on now, you're a business. Please do better.

I wasted eight years working for Rite Aid, until finally calling it quits. During that time, I received a total of $0.96 in raises. The most they'll give you is $0.12 a year. If you're a cashier, you have to have a manager's approval to even be able to view your own pay stubs, so half the store knows what you're making. Work schedules weren't issued until Sat., so nobody knew which days and what time you were supposed to be there. You could forget about trying to make any plans or have a normal life. District Managers were always egotistical, obnoxious and completely oblivious as to what each store needed. Also, they never provided us with working equipment to be able to help customers.

I went into rite aid two Sundays ago to fill a new prescription. My son was just prescribed for his ADHD and a prescription for his father for the same thing. We went inside to the pharmacy and they told us to come back in 2 hours, which I thought was an unusually long wait time, but it was a Sunday, so we dropped off the prescriptions and left. Upon arrival two hours later, they had us show the insurance cards and sign for the medicines and then we paid and left. They didn't give us any information on the medicine, especially since it was the first time our son had been prescribed it. I asked to that to the pharmacist and their tech said it would be about an hour. We decided not to wait, as the doctor that prescribed it to our son had filled us in a little, but I wanted to make sure she didn't leave anything out. We got home and I gave him his first pill, Monday morning at 8am as it said to do on the bottle.

I am 64 years old purchasing cigarettes at RiteAid in Abington PA when a very young man behind the counter asked me for my driver's license. I asked him why and he said it's RiteAid's policy. I then asked what are they looking for, my age? He said, basically "yes". I showed him my license but felt intruded upon. I can understand if someone looks young close to 21 but he told me the age requirement is 18. So I'm old enough to be his grandfather. I've gone into the same store numerous times with other clerks and was never asked before. What's the point RiteAid, it's annoying.

My doctor faxed my prescriptions to Rite Aid, and I would have to wait an hour, then go wait in drive through. When I got to window, they told me they did not get them. I would call doctor, and they confirmed the location and read their fax confirmation number. I went back to Rite Aid and they said they still had not received it . At that time the doctor's office was closed so I went home. Half way home, they called and told me they found it.

Recently, Rite-Aid started requiring proof of age from all customers buying alcohol, not just customers who might conceivably be under 21. Being 63, I refused to provide proof of age and was denied service. I wrote to Rite-Aid to complain and got an irritating piece of self-serving boilerplate back. So I have decided to protest. Whenever I'm going by a Rite-Aid and have some spare time, I go in, completely fill a cart with stuff taken from as many different shelves as possible, put a bottle of beer on top, and attempt to check out. If refused, I walk out of the store and leave the cart for them to re-stock. I figure that if they feel OK about inconveniencing and annoying long-time customers, turn about is fair play.

January 2014: One box of five ** cost me $95 at Rite Aid. May 2014: One box of five ** cost me $285 at Rite Aid. Reason: The doctor lowered your insulin dosage, so now one box of five pens lasts you 90 days instead of 30 days. Now we have to charge you three times as much for the same box of five pens. - Brad at Rite Aid in Wooster

My son can only have ONE manufacturer brand of a specific medication. The Pharmacist, **, is FULLY AWARE of this critical detail. Rite Aid Pharmacy located at North Main Street, Canandaigua, NY dispensed the wrong medication manufacturer for the 2nd time on Thursday, May 1st, 2014. This detail is noted in my son's medicine profile located at this Rite Aid Pharmacy. They need to pay attention because people do rely on the Pharmacists to do their jobs appropriately and SAFELY!

First of all, I went to fill my ** prescription. When I got home, I realized I only had 14 of the 30 pills. I called them and they said it was an insurance problem and that I could not fill the rest until 14 days later. I went two weeks later, asked if there was any problems and got a "Nope, not at all." Took my bottle home and I was 2 pills short! So, I went back and asked what the deal was. They said, "Women are flagged for this particular medicine because you absorb it differently. Your insurance will only supply you with two weeks' worth at a time." After going a THIRD time to fill the ONE prescription and paying an additional $6.95 on my copay for the last 2 pills, I called my insurance to complain that it was sexist for me to have to drive there 3 times and pay more money than men for the same prescription. They told me that they'd never heard of such a thing!!

3 times this week, I have made purchases at my local Rite Aid. Without my knowledge all the totals were rounded up to the next dollar to allow for a donation to "KidsCents". The charges are nominal, but they can sure add up with as much as I spend there. When I contacted their corporate office, I was told that at some point, I was asked or prompted to make a donation and the "automatically deduct" option had to have been checked. He graciously removed that from my Wellness Card. My concern is that this could have been going on for a while. It also really adds up with greater than 3000 stores. I feel this is fraudulent. How many others have been getting "rounded up" without their knowledge? I feel that they should go on some type of advertising campaign to make it known that this could be happening and give them the option to opt out.

In Washington, That I know of at least, has a Pharmacy tool used by all pharmacy locations for some prescription and nonprescription drugs that contain, state and federal "controlled substances". To monitor who uses the drugs in excess and who does not. Not to mention if the pharmacist has reasons to believe you are misusing the drugs they are mandated to "tattle" on you. So no it is not actually Rite Aid retaining this information, it is Washington State watching you.

09-11-2013. My son is sick and I was asked for his medicine to be picked up at Rite Aid located at 490 Chamberlain Ave Paterson, NJ 07522 where they told me the request from the doctor was not received. This is not the first time it happened to my family. This is the third incident and I had always complained to the pharmacy rep who has always responded: Doctor did not send the request. I told them it's not the same doctor sending request to their pharmacy and it's not correct that these requests coming from different doctors are 1-3 days late. She was aware I was going to make a complaint and will change pharmacy (Walgreens).

When I picked up a recent prescription, I noticed that on a portion of the receipt/medication instruction in a shaded box entitled Prescription Advisor, I was "scored". When I asked what this is about, I was told that according to my "score", I was not taking the medication correctly. I told the pharmacist I did not authorize participation in the program and wanted to "opt out". I was told that was not possible. I researched this program and found that in a press release date April 10, 2012, it was clearly stated that, "participation in the program is optional". When I re-contacted the store, I was told I could not "opt out".

On Thursday, 6/27/13, in the evening, I went to the Rite Aid at 301 W 50th St., New York, NY 10019. My Rx was for one .5 mg tab q.d., i.e., once daily. I know because my doctor wrote the Rx very clearly and even I, a non-trained pharmacist, could read it. When I got home, I saw that Rite Aid's directions on the label and on the instruction sheet said, "1 tab FOUR TIMES A DAY"!

Almost every time I've gone to Rite Aid Pharmacy, 1320 Shipyard Ln., Hoboken 07030 to fill a controlled substance prescription, I was given a lesser amount of pills than prescribed. When I complained to the pharmacy manager about this issue, I was rebuked and they denied ever having been responsible. This caused me severe duress, being so ill and in pain the past couple of years which prevented me from changing to another drug store. After my therapist last year dismissed my claims, saying that I am responsible for counting the medicine, and ruined the relationship between me and my doctor. I counted the drugs in the pharmacy a couple of times, but they knew what was going on and gave me the correct amount of pills. I felt just humiliated having to count the pills. So I always count how much I take each day.

I was given the wrong medication. It was not even my name on the medication bottle. Obviously, it was not checked before it was given to me. I went all the way home and really did not have the gas to get back, but I had to because it was not my medication. And the boy asked me if I was sure. I said of course, I am sure. It is a man's name on the bottle and there are only 4 pills in it when I had 90 coming to me. If I had taken this without looking I could have died. Maybe I should call my lawyer.

Sometime last month I went to pick up my prescription from Rite Aid pharmacy here in Alturas, CA, and as the pharmacist was looking it up, he said my prescription name OUT LOUD to where everyone behind me heard what he said. The pharmacist's name is Keith, but I do not know his last name. I also had another worker (a cashier) in the pharmacy do the same thing and his name is Ron. When they said the prescription name out loud, they were not standing close to me... it was to where they had to yell across the way because they went to check the fax machine to see if the doctor faxed it yet and from the fax machine to the pickup spot is quite a distance. I am not too happy with everyone knowing what kind a medications I take. They should have waited until they walked back up to me to tell me instead of yelling it. Please do something about this because patient confidentiality is very important and this hasn't only happened to me. Sometimes when I'm in line I've heard them yell other patients prescriptions, so again I hope something is done about this.

I am a regular customer at the Rite Aid Pharmacy on 408 Grand St New York, NY 10002. They are always low in inventory in the baby aisle. This is a 24-hour place that me, as a parent, make late night runs for a baby and they never seem to have any pacifiers, diapers or formula! I believe they should stock what they sell!

I was told by the pharmacy employee, **, at Rite Aid Pharmacy in Hinton, WV that I could pick up a prescription; this was the wrong information. I drove 30 miles for this employee at this pharmacy to tell me my prescription is ready when it was not.

I needed to have a medication refilled last summer that I had been taking for over 6 years. I called in the prescription and went to pick it up a few days later. They told me that they sent a message to the doctor and the doctor didn't get back to them. I called the doctor and the office said they never received a message. I called the pharmacy back and they said they would send another one. This went on for 2 months. For 2 months, I didn't have my thyroid medication. I looked up other complaints and spoke with other people who have had the same problem with them not getting a message to the doctor and saying that they did.

I am very angry at the manager and staff members at this location - Store #00424, 3480 Jerome Ave. Bronx NY 10467, telephone number 718-231-2609. First of all, this store is always a mess. When it snows, they never clean the outside. Also, there's always a big line and only 2 cashiers. Some things are expired. Most of the time the afternoon manager, the short, ugly, bald one, is always rude to the customers. Yesterday, I was purchasing some detergent and toothpaste. I waited in line for about 30 minutes. The manager was in front with the cashiers but was not doing anything to help them. They need to restock on women's cosmetics frequently because they lack in that area.

On 2/23/13 at around 8 pm, I was in the store on Nelson Brogdon Blvd. in Sugar Hill, GA. I went to the store from work to get my wife some ** for her cold. My wife was ill, I had tried **, and it worked great for me, so I bought some for my wife (this was my third purchase of ** in RiteAid for this particular week). I've been using this pharmacy since around 1996 to fill "all" of our (my wife and I) prescriptions, and I enjoy going there and talking with our pharmacists, some of the employees, and the manager.

RiteAid has made me wait for my prescriptions after calling them three days early. They also lied to me about my refills, saying my insurance company denied my refill when they never did. In fact, the pharmacy hadn't opened the new shipment of ** and this is an ongoing problem. Now again, today, I can't go on vacation because they're saying I need an override from my doctor for my **. I brought the prescription two weeks ago and they said it's too early - to come back on Friday. Now it's Saturday and they have another excuse why they can't fill the medication. They keep doing this to me with no warning, so now it's the weekend and I can't call my doctor and/or insurance company because they closed!

This Rite Aid on Saint James Avenue in Chicopee, MA 01020 has a problem running out of **. They never get the refills to customers. They make me wait to unpack shipments, or tell me my doctor needs to call the insurance company for an override. It’s a Saturday, and there is no insurance company that is open; the doctors are not in until Monday. So now, I can’t go on vacation with my kid because I have to wait until Monday. Why am I being notified on a weekend when I can do nothing?

Rite Aid never has what they announce. The week of December 29 in the Circular, they had a coupon for a lotion, in which they never stocked up in the store. I know this because I went to multiple stores and no store had the lotion. In one of the store, I asked for the manager and they did not allow me to talk to the manager. They just gave me the store phone number, in which it is (718) 296-2474. The manager's name is Angela. I feel cheated on what you guys are promoting in the ads.

Rite Aid Pharmacy has a program set up called the Wellness Plan, in which they give you a card to use for discounts in their store. They offer certain items at special discounts if a customer uses their card to purchase items they have marked with an "UP Reward" sticker. Mostly, the card is used for in-store specials instead of using coupons. But there is an incentive for frequent shoppers. If a customer spends a certain amount within a year, they offer 10% or 20% off their purchases after that dollar amount has been reached. I happen to have a 10% discount on my purchases. On November 30, 2012, I entered the store to purchase hair clippers. As most customers have to do, I found an employee to explain the offered discount on hair clippers. I purchased the hair clippers made by Conair ("The Chopper 2-in-1 Custom Styler) that had a price tag of $30.99.

I purchased ** and was required to get my license scanned to buy this supplement that I have been taking for years. This made me very uncomfortable. Scanning driver's license to buy vitamins? What do they need all of my information for when buying this? It's not ** or anything like that. I will not shop at RiteAid anymore, ever.

I have been trying since just after Hurricane Sandy hit New York to refill a prescription at my local Oyster Bay Pharmacy. Of course, when they were closed after the storm, there was no way of getting in touch with anyone to refill a prescription. After the Oyster Bay Pharmacy was back in operation last week, I stopped in to refill my prescription. They have told me over and over again that they can't get a response back from my doctor's office. Well, I have called last week and earlier this week and both times I got through to my doctor's office and they told me Rite Aid has not called them about refilling my prescription. They said have them call or fax the request in.

My wife & I came in for the Super, high-dose flu shots, as we are 65 & 68 yrs. of age. I requested this verbally and in written form, yet they gave us regular shots. After we discovered this service, we called them on it and their Pharmacy Manager told us that he decides which consumers will get or not get the high dose shots based on his assessment of if they can benefit from it. He had no criteria for this and he also said that he did this, as Rite Aid is always short in supply for the High Dose shots. Who is the Pharmacy manager that he is capable of determining which customers receive the regular and high dose flu shots? In addition, Rite Aid never told us that we were being denied the high dose. They just deceived us outright. Their District manager also told me that he agreed that the Pharmacy Manager had no business making this decision, but none of the apologies resolved this matter. Do not trust Rite Aid!

I received a flu shot from the RiteAid pharmacy at 1600 Edgemont Ave. in Chester, PA on October 9, 2012. About an hour after I received the flu shot, my arm started swelling. By the time I woke up the next morning, my arm was very swollen and in lots of pain. I went to my family doctor, who sent me to the emergency room. At the emergency room, the doctors said I had an infection caused by the flu shot. I was hospitalized for two days and sent home on antibiotics. I still have a slight swelling and pain in my arm and do not have full use of right arm yet. I have to report back to the doctors in 1 week. Also, the pharmacy technician did not wash her hands at all and did not properly clean the area where the shot was given. I am not sure as to whether she even wore rubber gloves while giving the flu shot. On the day I received the flu shot, it was given in my right arm. Make sure you roll back the cameras from the day of this incident. I would appreciate if someone would get back to me as soon as possible.

I went there to fill a script that was given to me by my pain doctor. I was given 11 scripts to fill once a week to wean me down off a certain medication. When I was sitting there, he yelled out, "Not this ** guy again." So that caught my attention as to who he was talking to. After about 15 minutes of him on the phone talking to my doctor, he called me over and then got right up in my face and ripped my script up and said, "Now, get the ** out of the store." See, my doctor made a mistake and forgot he had written me out those scripts. Anyway, the pharmacist came out from behind the counter and was like chest bumping me out the door. I asked him why he was doing that and he said, "I would love to kick your ass." I started calling him a ** as we were going out the door and then he said he was going to have someone club me over the back of the head as we were walking out.

My prescription ran out and had to call my doctor. Always said tell them to fax. It was fine, no problem until now. I am entirely out of my high blood pressure meds. I take 3 ** a day. I had this problem with CVS and ended up in a hospital with a pressure of 219/135 and the next time it was higher. Now, tonight I’ll go to bed worried if that is going to happen again due to someone not faxing my order in. I have the card but that was not honored either where they call you. Someone needs to look into the service they say they provide.

I took my 3-month-old baby to the ER because he was having a very high fever. So, I went to Rite Aid to pick up 2 medications. One was for allergy and another one was a fever reducer. Rite Aid swapped the stickers on the bottles. So, we were feeding my son the allergy medicine all this time when it's supposed to be the fever reducer. I called them and they apologized but I don't think I am going there ever again.

Overall, I called to request a prescription fill of a medication that was ordered by my physician and was treated by the technicians on duty with hostility, disdain, and they never meet me. I am a great phone person, and Andrea and the other tech that refused to give me her name were so rude that I felt that each of them felt that speaking to customers angrily and with disdain for calling was supported by your establishment. It makes me not want to ever come to RiteAid 24-hour store (T- 212-877-3480); however, I was told that Crissy the manager was not in at 8:00 to 9:00 pm today. I am not sure, but this is horrible and I’m fearful to call your pharmacy department. Wow! Now, if I had a choice, I would pick other pharmacies. I’m so sorry.

I have used Rite Aid as my pharmacy for over 14 years, and have not had too many bad experiences. One time I left the pharmacy with someone else's script in my bag and I had to drive back the 7 miles to return it and get the right one. I did learn fast, that I do not want to drive that 14-mile round trip again, and I always look at the name on the bottle now. But, when my local (Brighton, MI) pharmacy remodeled, somehow the restroom disappeared. I don't know where the employees go, but I feel bad for them if they have to go 2 doors down to the pet store, like they told me to do. I am seriously considering changing pharmacies for that reason, and have twice been there since, and had to go two doors down to the pet store. That is degrading, when you can do business there but you can't use the restroom. What about the other companiess where you can go use their bathroom but don't purchase their products because you don't have a pet? The other local pharmacies have nice clean restrooms, some with 2 stalls. I will be moving my business to another pharmacy.

This is the incident: My wife called in a prescription for ** on Thursday, 8-30-12, and went to pick it up on Saturday, 9-1. When she and I arrived at the pharmacy, the pharmacist stated the prescription was not filled because there were no refills. My wife stated there were two refills left (she must take this for pain each day). The pharmacist stated there was a mistake and would fill the script but with a different generic since they were out of **. Two problems, my wife got very ill from this generic drug and had to go to the doctor to learn it was the ** causing the problem. Although our home phone was given when filling the prescription, no call was made to notify us of the original problem. My wife has been ill for a week because of your mistake. She went back to the pharmacy today and got the pill she normally takes and never got an apology.

I recently had a prescription for ** filled at the Rite Aid store in Palmerton, PA, 18071. They charged $68.35 for 40, 5 mg. capsules. When I needed to refill the prescription, I called several other pharmacies (CVS, Wal-Mart, and another Rite Aid store) because I felt $68.35 was extremely costly. The other pharmacies all gave me costs between $17.50 and $23.00. When the other Rite Aid store gave me their cost of $23.00, I asked them, "Do all the Rite Aid stores charge the same for their prescriptions?” and was told yes. I called the Rite Aid in Palmerton and questioned why they charged $68.35 for their prescription when the other Rite Aid in Whitehall, PA gave a cost of $23.00 for the exact same prescription. I feel this cost should be reimbursed to me, as the cost is definitely not within normal limits. I am also filing a complaint with the PA Attorney General’s Office.

I called the number for prescription refills as soon as I needed my medication. That line was not working. I called the next day and it was still not working. I called the pharmacy directly the next day and told the girl that the answering machine was not working. But she told me she knew nothing about it and was sure it was working and then hung up on me. The next day, my husband called to refill his prescriptions and the same thing happened. So, I called the pharmacist who told me they do not know when the machine is not working and basically blew me off along with my complaints. This is unacceptable and Rite Aid should be ashamed of its treatment to its clients. This chain needs a major re-haul of its training in customer service and the law as it applies to commercial pharmacies. Perhaps a major lawsuit will open its eyes.

While trying to refill my mother-in-law's prescription for **, my mother-in-law, who is 89 and has significant issues, was being asked to provide her social security number over the phone to a RiteAid tech at the Somerset pharmacy. She does not have knowledge of this number and while she was being quizzed by the tech at RiteAid, my wife picked up the phone and was told by the tech about how frustrated they were dealing with my mother-in-law. My wife advised the tech that it's not a common practice for us to give out social security numbers over the phone. The aid became very belligerent and referred us to the pharmacist, who then berated my wife over this issue.

I went to RiteAid on September 14, 2011 to get a printout of what we paid out of our pocket for prescriptions from May 12, 2010 until September 12, 2011. I was let go on my job so I had no insurance during this time. I went through grievance procedure and won my case, my job back and all my back pay and was to be made whole. So the company had to have me submit anything I paid out of pocket to each doctor, dentist, pharmacies, etc. I have been going to RiteAid every month and calling. Mr. Mike ** kept telling me it was in the corporate's hands and sometimes, it takes several months.

I called in my Rx for ** to the automated system and it was confirmed to be picked up two hours later. When I got there, I was told that it had to be "ordered" and would not be ready for two more days. I had filled this Rx numerous times without any problem. I was then told that maybe another store would have it in stock. I was referred to the Providence Road (Strawberry Hill) store. I called them to confirm they had it in stock and they said yes.

Employee disregarding customer disability/handicap: I have an interesting experience at the Rite Aid pharmacy a few weeks ago. It was at the drive up window of the Twelve Mile and Hoover store in Warren. I had some prescriptions to pick up for the family. The employee behind the window asked for my birth date. She was a good 8-9 inches from the microphone and I could not understand her as I could not hear her. I asked her to move closer to the microphone and repeat because I have a hearing loss. She did not and she repeated the question. I again asked her to speak up and move closer to the microphone. She responded by placing her hands on the sides of her mouth and repeating the question in the same low volume.

Upon waiting in line, this young man in front of me had a few words with ** the store employee. He called this young man a **. The young man appeared to be well spoken and educated. This employee was of dark Indian decent and was around thirty years old - indeed, he was darker than the black man. Do you employ racist people? This location was located in Beach 106th St, Rockaway Park, Queens.

Pharmacy refusing to let MD mail in my prescription - I have been buying my medication from Rite Aid for 12 years. I am currently receiving a regimen of medication in an effort to halt a life threatening disease and I am suffering from the side effects of the medication. My physician's office is 100 miles away from my residence. I can either drive to their office or have the prescription mailed to the local Rite Aid and have it filled accordingly. They have mailed two prescriptions in both times. The pharmacy indicated that the store doesn't collect the mail often and didn't know if they'd have my prescription on time because it would be at the post office. My doctor's office had to call each time to inquire whether or not the pharmacy would be in receipt of my prescription the day it's to be filled.

I had a prescription called in at 9:15am, waited over three hours to go to Rite Aid, and did my other chores. When I went to Rite Aid, they said the prescription was not ready. I purposely waited to pick up last thing because they never have the prescription ready. When I got there, they said other people had come in before I got there and that they had filled their prescriptions first. My prescription should have been waiting for me. They said it would be filled in fifteen minutes.

Due to Walgreens no longer working with my insurance, I had no choice but to go back to Rite Aid. Actually, the exact same things that happened in CVS happened at Rite Aid. My concerns are the pharmacy should not be ringing up retail. I have done it and I appreciate it but it takes time and attention away from a very serious duty, the administration of prescriptions.

I am disabled and unable to walk into the store, but I do need products that they sell. In the past, I have called my local Rite Aid (Daleville) and explained the situation and asked if I could pick them up at the window. They have always been gracious and even told me that a friend of mine who is quite elderly and cannot go into the store could do the same. Last time I called and asked for several bottles of **, a woman who identified herself as a manager informed me that they do not allow pickups except for prescriptions and proceeded to lecture me about having someone else come in for me. She grudgingly said she would allow it this time.

I visited the Rite Aid in Ocean City. The pharmacist was alone and the phone was ringing off the hook. There were six people in line and someone was in the drive thru. The pharmacist was ringing out customers, was trying to handle the drive thru and trying to listen to someone on the phone. Even McDonald's has more help than this guy had! Holy cow! I asked the pharmacist, if it’s like this in every store, and he said yes. Rite Aid has very few tech help hours available and forces the pharmacists to arrive extra, extra early and stay extra, extra late. This was mainly to work alone, doing everything, from being a cashier to answering doctor calls and filling scripts.

I came to the pharmacy at around 7.35 pm. I waited on the drop off line; it was just 1 person there that they have dealt with till 7.56 pm. She left to pick her things at the pick-up line. I was supposed to be next. A pharmacist told me I have to go to the pick-up line as well, in a rude manner. I told her I have a drop-off. She never even paid attention at me. So I went to the pick-up line. The same customer (female) they have dealt with for 20 minutes, was still there and she found out she can't pick any of the medicine she was there waiting for. Again it was my turn, I approached the table and they told me they are closing and if I want the medicine, I should come back the next day. So I was there waiting to be served since around 7.35 pm till 8 pm and I didn't even get 1, just 1 single medicine for my allergies which I need badly.

I asked a pharmacist to explain why a certain inactive ingredient was not in each wart removal product and what this chemical ingredient did. She was unable to explain what its effect is and said she couldn't find it on her search engine. I was quite unhappy since she was the pharmacist and the customer is depending on her to be able to know or retrieve the info. If I had been allergic to it, too bad!

I contacted the RiteAid Pharmacy (New Britain, PA store) to request a refill on Sunday, April 1, 2012. I arrived to the store about 30-45 minutes after the call, and the male individual working at the pharmacy informed me that my prescription could not be filled as I am now required to do mail-order prescriptions. I was confused by this as my prescription was filled January 27, 2012, and at no time was I informed that the filling of the prescription would be completed that time but could not be done the same way in the future.

I have recently joined a program offered by Abbot Technologies called "Freestyle Promise" which enables members to receive a discounted rate on co-pays at the pharmacy for diabetic testing strips. They are also doing a promo offer to receive a box of fifty free test strips along with your prescription, which my doctor had called into this pharmacy.

I purchased at the Rite Aid Pharmacy in Chapmanville, WV on February 28, 2012, a prescription of **. I used the medication as directed and apparently there was a problem with the canister because I could only use the product 2-1/2 times. I talked to a person, male, in the pharmacy and he advised me that if it was a problem with the manufacturer that he could not replace the **. I tried to get another prescription of the product and my health insurance provider would not pay for it. The pharmacy advised me that I couldn't get it for 15 days.

The Rite Aid Pharmacy on 2715 Parade, Erie PA, is incompetent! Several times, I called in my prescriptions, and I get a phone call stating they are ready. When I go to pick them up, they either can't find them, or say they never got the order! I'm diabetic. I called in 2 types of prescriptions for diabetes, and got 2 phone calls, stating they are ready for pick up, and go there, and they're not there! This happens all the time! I also went there to pick up a prescription for **, and when I got home, it was under another Joseph's name! I called the pharmacy, and they told me they found mine, and to bring it back, and they would swap it! Really? Now, I will be on my second day without my medicine, until they figure out what they did, or find it, or fill it, because they got it wrong again! This is **!

I took my wife's prescription to be refilled, at my local RiteAid Pharmacy in Charlestown, Indiana. This is a prescription which I have had refilled many times at the same pharmacy. I brought the filled prescription home to find that the medication did not look like the medication that my wife had been taking over a period of time. By this time, the Pharmacy had closed, so I could not get an answer to this problem, thus my wife did not get her medication that night.

This has to be the rudest, most non-customer friendly place I have ever been. I have come up to the service window and found customer information in the bin outside and no one at the window. That time, I wound up driving around to the store entrance and going in and finally after 30 minutes and no one else there in line got served. I talked to the store manager about the information out in the window and it was still there when I left. This time trying to get prescriptions my wife was told they were not ready this was 02/13/12. I came back on 02/12/12 and Kyla told me again that they were not ready and that the doctor had not called them in.

This manager, Donna, at the Rite Aid in Hammond, LA is absolutely rude and unfriendly! I don't really know how in the world she managed to get the position of store manager, but whoever hired her should really reconsider! I go in that store every other week and my girlfriend has medicine at the pharmacy. The pharmacy department is great but the manager really needs to take courses on how to deal with the public! I actually caught her one day in an altercation with a customer in which she was yelling at the customer! I couldn't believe it! At first, I thought maybe she was just having a bad day. No one has a bad day everyday! Literally, everyone else that works there is so friendly! It is a shame that the store is ran by such a horrible person!

After waiting for over 16 weeks (rebate mailed 9/18, check received approx 1/21), I was only refunded the amount of cash I paid out of pocket, which amounts to $1.79, but the purchase price minus the coupon should make the refund $15.79. I used UP rewards earned at RiteAid for purchasing other items during previous sales. I have called three times, spoken to supervisor Lidia, left further messages for her and to date, there has been no response, positive or negative. I have read all over the web that Novartis is issuing checks for the difference for some, but not others, such as me. This is not a fair business practice.

This report is regarding Linda ***, who works at Rite Aid Ave U 10582. She's an extreme racist to all customers, approaches most customers with terrible manners, & misbehaved with me a couple of times. It was an extremely bad experience at Rite Aid. I don't think I would ever be able to visit this Rite aid again. I think this management should take some serious steps to teach them how to deal with customers. Linda seems as if she's always depressed, and lets out her anger by yelling at the customers. Thank you.

I enjoy my job and the challenges that come with it at Rite Aid. A manufacturer changing their product has nothing whatsoever to do with our company and our clearance stickers clearly state that only marked items are discounted. To assume that an entire shelf is discounted because of one sticker is misguided.

I called 1-800-RITE AID. The District Manager called back. Nice guy but just gave weak, lame excuses.

On Nov 18 2011, a RiteAid Pharmacy tech rudely snatched my empty pill bottles from my hand and threw them into a clear plastic trash bag. This, I believe, is a violation of my privacy as my personal information was on the bottles. This was all on camera and I want to see what I can do about it. I haven't been back and I am seeking help to find out my rights under the federal and state privacy laws.

They've given us the wrong medication and then asked us to give it back. Said our medication is denied and Medi-cal said it's not. They said the medication prescription hasn't been received and Dr's has to fax more than 5 xs. They have cashier working as pharmacist! I've had to be in pain, gone without medication, hospitalized, gone back to the dr's to get them to refax tars and prescriptions that has been faxed already.

I went to RiteAid in Brooklyn to refill my prescription on12/22/11. My health plan had transfer business back to RiteAid. We are using Medco now. I was using Walgreen's due to the fact the staff at RiteAid are not polite to their customers even though they are closer to me than Walgreen's. They said that I had no refills. I went back to Walgreen's and they said I did have refills. In fact, all they had to do was tell them to call. They did with a bit of anger. They told me I had a 30-minute wait. Fine, I waited. When the time was up, the attendant there called my name. I got on line and the women shouts out what my date of birth. Hey, isn't that private? I ask her was she talking to me? She said yes. I didn't answer her until I got in front of her. I asked her where can I pick up my prescription. Other than RiteAid, I have high blood pressure and going to RiteAid makes it go up. So what is the sense of going to a pharmacy that treats the customers like trash like we are beneath them. They need to learn how to speak to the customer. I left doing business with RiteAid. Courtesy, nothing else.

I sent my 19-year old son to the pharmacy to buy **. I called him via cell phone and asked for ** and thought it would be wiser to contact the pharmacist. Here is where my ordeal began. I was on the phone while my son was trying to address the pharmacist. I asked him to give the phone to the pharmacist and he said she refused to take it. I asked him to either get the store phone or put me on speaker. Unable to get the pharmacist to pay attention to him, he placed me on speaker. He said the pharmacist went away from him. By now it was 7:45 pm.

I picked up a refill of ** 15 mg, 60 pills (30-day supply) today, 12/2/2011. My insurance does not cover it. When I picked it up last, it was $47.99, so of course, that is what I expected to pay this time. Well, today it was $69.59, an increase of $21.60. As if that wasn't bad enough, no one could tell me why. Did the manufacturer's price to them go up drastically? Did Rite-Aid decide to charge more for the drug? Someone should have been able to tell me why and no one could be bothered. I'm **.

Allison refused to give me ** blood thinner, until I got my refills. I told her I was having chest pains. This was 8:15 PM. 11/29/2011, I am supposed to be on Automatic Refill Program but they tell me I still have to call my Dr. I don't understand, I take 18-20 pills a day & Rite Aid is my only pharmacy. Now, what kind of people would turn a steady customer away in their time of need? Thank you.

On 11/14/11, my son to the Paul Huff Parkway, Cleveland TN Rite Aid store to get his prescriptions filled. He has insurance, they bill it each time they fill his meds (monthly). We were told that the "ingredients used to make" the pain med (**) he is on is "not available" and they would not be able to fill his prescriptions. When I questioned the Pharmacist, he stated "Lady-take it up with McKesson- they're the problem".

My husband and I went to refill our medicines and were told it was too early to fill, that it would be Nov.11. So, my husband called RiteAid and told them he needed his pain medicines we filled on Oct.13th, so it got approved on Nov.10th. I called to see if they would try to fill mine also. This pharmacist man was given the phone from Barbara, telling me he wasn't going to start this. He got loud and was very rude. This pharmacy has in Sept. filled our medicines, put all the pain medicines in my name, and charged my Medicare account. They are very unprofessional. And the 15-minute wait is a joke. I took 2 refills in my name and every time, I'm told it's going to be at least 30 minutes, with no one else in the store and no one at the window. And they never offer a $5.00 card (this is every time, not just sometimes).

My husband Robert **. has a prescription for ** medicine for two years at Rite Aid. I called the pharmacist on November 6, 2011 at 2:48 pm and asked to get ** off the shelf, since it is over the counter, and no prescription is needed, still his prescription stays on file, and have always pulled medicine 3 times. The pharmacist has pulled wrong medicines and had to switch every time.

Dropped off prescription on Nov. 1, 2011, at 4:30pm. The lady in pharmacy said it would be 15 minutes. Wandered around store after asking if they called my name, after 20 minutes. Finally at 5:13 my prescription was ready. Told the cashier that I've waited almost 45 minutes, and she just looked at me like I was insane! I had just came from the Doctors and was too sick to pursue, so I just left. They need to be more efficient. I''ll never go back. I am a GM employee and now will take my business to Meijer or Walmart.

I am so disappointed with the Rite Aid at ****. Rite Aid is definitely my favorite drugstore but I can never ever go back to this one because of the outrageous security setup at this place. The moment you walk in, you are automatically greeted by the security personnel without uniform but just standing at the door where the cameras are stored. That isn't even it. I was browsing through the cosmetic aisle where there is only two aisles in the whole store. If you are a makeup fanatic, you can not help but to pick up a lipstick and look at the color and try hard to look inside the tube for a more accurate coloring of it, it just can't be helped.

On 8/29/11, I logged on to my express Script insurance website for the first time. I have had the insurance for over three years. A list of 12-15 prescriptions should have printed out. When I clicked on, view my prescription History and print. To my shock three pages full of prescription printed out, over 120 of them. My 15 were on the list but the other 100+ were not mine and were filled at a Rite Aid that I had never been in and charged to my insurance for 29 months every month on a regular basis. Three prescription of which were narcotics were filled by a woman with a different name than mine. It seems that our birthdays were just a couple of months off and our insurance group number was different by three numbers.

I needed to pick up several prescriptions in order to be able to take my daughter home from a hospital some 200 miles away from our home. The doctor called a local (to the hospital) RiteAid and asked them if they had all of the medications in stock that were on the list of drugs I needed to take home with me. The pharmacist, Erin **, assured the doctor that they did in fact have the drugs we needed, in the strength we needed, in stock and could fill them before our trip home. The drugs were essential for seizure control, since my daughter had just had major brain surgery.

On Oct 10, 2011 around 7:30, I was waiting in the drive-thru to pick up my prescription and gave up and went inside instead. I waited inside the pharmacy and I was the only person at the time, and there's one car still at the window. No one acknowledged me at all. That car finally left and another car pulled up and the employee started helping that person at the drive-thru. I finally asked the pharmacist if I needed to get in my car and go back to the drive-thru to get any help and he said, "probably". He finally asked my name and had to fill my prescription. I have mentioned this incident to a lot of people and they said they had the same problem and they will never go back.

I dropped my disposable camera to have pictures developed about 1-2 weeks ago. I called this past Saturday(10/1/11) to see if pictures came in yet. The girl told me they were in and the price is $13 something. I told her I would pick them up Monday(10/3/11). When I went to pick them up, the girl at the Photo Center could not find them. I assume they lost my pictures sometime between Saturday and today. Extremely poor.

9/25/11. I went to Rite Aid to pick up my medication. I got a call for it to be picked up and they will keep it until the 11th of October. I was one day left on my ** and Sunday was the only chance I had to pick it up. I was there not long past 5PM. I have a ** card that only charges me $4 for the prescription and it was offered to me by the pharmacists two months before. I activated it and got my prescription for my ** last month, with no problem. Today, there was a problem.

When I went into the store, the security guard followed me throughout the whole store for around 25 minutes. When I went in, he only leaning against a railing and only perked up when he saw me enter the store. Then he went back to rest at his railing after I went to the check-out lane. I looked at him. He saw me and laughed at me and threw his arms up in a what's-up gesture. Several people wearing backpacks and with hats on, entered the store and he didn't even look up nor follow them. I'm of a different race than him and most of the people in the store but those suspicious people with backpacks and hats on were of the same race. This happened between 6:30 to 7:00pm on 09/22/11.

I went to refill my prescription of ** and the pharmacist told me it was already filled and there was nothing she could do about it. Who do I contact?

They started treating me differently after my 9-year old son tried to steal from their store and was caught. We have a court hearing on the subject. My next prescription following the incident, my prescription was ten pills short. I was unaware of this until close to the end of the month because I’m not in the habit of counting them. They just last until my next refill and have for two years, and it was never a problem. When I mentioned to them there had been a mistake, I was treated rudely, as if I was demanding replacements, which I did not.

I called Rite Aid to have a prescription retrieved from Walgreens, Hoover AL to Rite Aid in Tuscaloosa AL for my daughter who is in college. A young black female in the pharmacy answered the pharmacy number and she was so rude to me. She said that she didn't have time right now to get the prescriptions transferred. I asked when I should call back and she put me on hold. She came back to the phone five minutes later and when I told her what I was waiting for her, she put me on hold again.

Last week, I bought Rite Aid hearing aid batteries, they said 312 which is what I wanted. Today when opened, they said +10. I turned them in to the Hardwick Rite Aid and they gave me a refund but because I no longer had my receipt, I took a loss and had to pay $8 for the correct Energizer batteries, which only hold eight batteries whereas I paid $16.99 for your brand.

Riteaid treated me like crap. I am disabled and the pharmacy manager is refusing to allow anyone to pickup my medication even though i gave the pharmacy permission. Also the pharmacy knew I ran out of my medication and they refuse to loan me any of my medication until the tar comes back. Riteaid pharmacy treats people badly and you will not get talk to like a person.

I moved my medications from the RiteAid in the Arboretum to the Rite Aid on UniversityCity in January because it was closer to where I lived. I had not run into any problems with them but my daughter complained about them being unprofessional, disrespectful, and were not friendly. I always thought I had a better report with people than she did. I had problems with them about some medication when I ran out before I had the money to pay for my meds and they refused to give the few I needed to take me to payday. I am retired and I get paid once a month. I don't know how but somehow the refills got scattered all over the month which made it hard for me to get my medicines. I tried to work with them even though they were really ugly and condescending. I moved my medicines back to the Arboretum RiteAid, where I was treated like a human being with respect and kindness.

Well yesterday I went to the dentist and then to a RiteAid to fill my script not realizing until I was all ready home that they had miscounted and gave me less medicine than they were supposed to. So I called to complain to day and yesterday and they basically told me I was a liar and that I am a drug addict which both are untrue.

I went to check out through Pat's check stand. She asked Sandra for a price check on an item I questioned. Sandra came back holding a price sign. She put one hand on her hip, held the sign an inch from my eyes and in a very sarcastic loud voice said I was wrong. She was very very unprofessional and embarrassed me in front of every one. Pat agreed with me on this.The reason I'm writing is that for years pricing at this Rite Aid has been an issue. The ad shows one price while the shelf shows a different price and the island displays show a different price. I have proved this to the store manager and nothing has changed.

Recently our local pharmacy closed and all of its accounts were transferred to the local Rite Aid. Well they don't appear to have geared up for this increase in business. Two different times I was there and I was told after waiting 20-30 minutes to drop off a RX that it would be ready in 40 minutes. When I returned, I waited another 40 minutes with other Anscott (pharmacy) customers waiting for my medicines.

I was delighted, though no less angered, that what happened to Marie happened also to me at the local Rite Aid. It happened about two months ago, with a slightly different twist but same intended result, - a significant overcharge by posting a lower shelf price one place and a greatly increased one at check out. In my case, I was expecting to pay one price based on what was marked on the shelf, but upon reaching the cashier, an increase of $3.00 was added to the product. Protesting, and refusing to pay the added amount, I was advised that if I applied for one of Rite Aid's Wellness Cards, I would get the reduced price.

Misleading advertisements. Shame on me for not reading every word in the Rite Aid ads . I see now that they write their ads deliberately to mislead customers. Example: Recent ad for a 5-position Padded Chair. I mistakenly thought this chair was selling for $19.99, but the cashier charged me $24.99. I questioned her, but she did not make any sense. Stupid answer. So I left before I did something wrong. Ad actually says: you pay $24.99 with 5.00. It's actually like paying $19.99 with Rite Aid Wellness card. So, Rite Aid cleverly designed ad to mislead customers. $19.99 is the largest size print in the ad.

I arrived at Rite Aide at 7:30 p.m. I gave the girl my prescriptions and she told me to wait 25 minutes. I came back at 7:50 p.m. I never received my prescriptions until 9:19 p.m. They were missing pills and I did not have my ** Inhaler of which they lost the prescription for. The pharmacist told me that he does not have the time to call the doctor and there is nothing he can do. To tell you the truth, he didn’t seem to care.

When my prescription drug was refilled, they mixed it with another drug that looked similar and not my medication that I have to take daily. I realized that they had done this after a week and when I returned to show them, all they said was sorry. I lost a whole week of being able to function correctly.

Just went to pick up an Rx today for some medication for my back. My wife went in to pick it up for me because it's been hurting me to walk sometimes. There was supposed to be 10 pills, it's just to loosen my back muscles up. When she came out we checked the bottle and it was 2 pills short. She went back in to let Ms. ** know that there was a few missing. Ms. ** then proceeded to talk down to my wife and wanted to know if she was asking for more pills. My wife said "no, I'm just letting you know that the number on the bottle is different than what's in it".

I dropped off a prescription on 3/1/11 at 5:45 p.m., advised pharmacy to fill two of the three prescriptions and I would pick up medication and unfilled prescription next day, 3/2/11. On that date, I was advised pharmacy could not locate the third prescription and was told to wait until Friday, 3/4/11, when Dee Dee comes to work to see if prescription can be located.

I purchased over $38.00 of various items at this location on Saturday, February 19. I paid by credit card. Then I signed the credit card authorization as usual, but the receipt did not print due to a mechanical problem with their machine. The store claimed that they were unable to provide me with a receipt for my purchase which is of concern for two reasons. First, I would like to check to make sure that I was properly charged, since I have found errors on my receipt many times in the past. And second is that they promote a Wellness Rewards program that provides you with coupons and awards on your receipt.

I am writing to complain about the new federal restrictions on Medical Flexible Spending Accounts. Where for years I could use my card to buy my allergy meds, and acid reducing meds for GERD and ulcers, I can no longer do this on these over the counter (OTC) meds. Now I must have a prescription from my doctor for these OTC meds, which my health insurance doesn't cover. It's a scam run-around that benefits the drug companies because now, I must pay triple the price for my meds as prescription items (which my health insurance won't cover). I am charged a much higher price in order to put them on my FSA card (which I fund!)

I asked the asst. manager to reorder one of your staple products and she informed me that she could not do so without the "number". She also said that if it was not on the shelf then it was probably discontinued. During this discussion she was argumentative, confrontational, and rude! As I am familiar with retail store inventory methods, I asked her to view the shelf with me and I explained how this product was not being reordered. She then agreed that she could reorder it as the "number" was on the shelf. The product was sugar free **. There are no consequences except that I was disturbed that a store I frequent was so unprofessional as to employ a person who could stand with arms akimbo and argue with a customer.

This was my third visit to RiteAid during which this individual followed us (myself, my husband and my 6 year old daughter) through the store, treating us like we were going to steal from the store. She not only followed us, but would stand almost directly on top of us. This night, December 31st, 2010 around 11pm, same thing happened, and I was frustrated. My husband tried to ask her if this was standard procedure, but the girl was on the phone and refused to even talk to us. My husband had already made a purchase of about $50.00 in food and post-christmas items.

My mother was discharged from the hospital and my nephew picked her up on the way home. He dropped off her prescription to the pharmacy and told them that she needed them filled and someone would be picking them up later. Several hours later, I went to the pharmacy to pick them up, but none of them were filled. I was told that the person that dropped them off told them to put them on hold. This was not true. I told them that she needed them today and that they needed to be filled.

I went to Rite Aid store today; I tried to get the toothbrush for 99 cents. Since I don't have the wellness card, I asked the store staff (named Paul) to let me have one. Then, he gave me a form. After I filled it out, he gave me a wellness card. Then he scanned the toothbrush and didn't scan my wellness card. I asked him to scan my wellness card, because it said on the ad 99 cents with wellness. He refused to do this and said it is the original price. He never scanned the card and asked me,"Make up your mind! It is not on sale, it's the original price, you want it or not!"