RiteAid Pharmacy Reviews

So when we got to the door, he continued to follow me out getting in my face threatening me and saying he wants to fight me as he was surrounded by five other guys that work in RiteAid. I then called the cops on him to have him arrested for threatening me but to no avail. They did nothing but told me to leave. There was a problem also on the last visit with him. He wrote out my script wrong on the bottle, putting down I am only to take three per day when it was supposed to be four per day. I see my doctor once a month and he knew it but instead he chose to start swearing at me telling me to sit the ** down and shut up while he fills the script. When I said someone made a mistake either him or my doctor, he said, "One more ** word and I will rip this script up," so I calmly sat down and shut up. But this time was so uncalled for.

What he did was the most unprofessional thing I have ever seen in a store. I am thinking of calling a lawyer to see what can be done. He was also calling me a ** druggy and to go somewhere else to get my drugs. (I planned on that anyway.) I know there is a kind of short girl, maybe Spanish or slightly Chinese, not sure. She heard the way he was talking to me the first time and I know she had seen him this time and the way he was acting towards me. And I know like five employees heard what he said about clubbing me over the back of the head with a club and coming outside to fight me. What they will say about him I'm not sure due to them being afraid of losing their job. Something has to be done to this guy. I wish someone would call me before I talk to a lawyer. For him to come out behind the pharmacy desk to egg on a fight is ** and something has to be done. I hope to hear from someone soon. There was no reason for him to come out from behind there. I was going to leave anyway to call my doctor. He thinks he is a tough guy to people and I don't know how people can work with him.

Second incident: About 2 months ago, I called a prescription for ** for my glaucoma. I went to pick it up and was told the script date ran out. I had given my phone number and did not get a call about the problem. They would not give me the drug, they would not help me so I had to go out of town for four days and was not able to put drops in my eyes. I think this store needs to do something about their pharmacy department and I will be leaving Rite Aid to a better pharmacy and am telling all my friends to do the same. I was a paramedic for 24 years and a supervisor for 15 and would make sure our work was always beyond reproach, you should do the same. The pharmacy in your Culpeper, VA store is horrible and mistake riddled.

My daughter then got on the phone and informed the pharmacist that we had just lost a family member today and we were trying to work this out. My wife was ready to provide the social security number to the pharmacist, but he too berated my wife. She then turned the phone over to my daughter who spoke to the pharmacist and was berated for upsetting the tech who had first handled the call. I informed my daughter to cancel the prescription and she informed the pharmacist that we intend never again to use RiteAid pharmacy to fulfill our prescriptions for my mother-in-law.

Needless to say, I have researched your company online and have read your company's mission statement with regard to serving and assisting your clients. Today, the Somerset, Massachusetts RiteAid upset us to the point that we will never do business there again. We have been involved with many pharmacies in the local area over the years and have never been so rudely and unprofessionally treated by a pharmacy ever. I will be awaiting a reply from my phone calls as well as from this email regarding this matter. I think a refresher course in customer relations, as well as your company's mission statement goals, is clearly in order here.

Well here it is almost a year later and now Mr. ** told me they can't do anything because my insurance won't pay because it's been over 90 days. So now I can't get my $630.39 because it sat on the corporate's desk for too long. Well I feel this was very unfair to me and it's going to take someone in your corporate office to try and straighten this out with my insurance. You now will have to contact human resources at my place of employment and explain to them that I have been trying to get reimbursed since September 14, 2011. I have to have proof and all I have is the printout of the medications and our cost that was printed out on September 14, 2011. You can talk to Joseph ** at Packaging Corporation of America in Filer City, Michigan at ** or email him at **. Please take care of this matter as soon as possible, too much time has been wasted already because of someone neglecting their job. Thank you.

My husband, who is also a doctor, was calling in an Rx for a ** for me. He called it in. The pharmacist was very rude. He said they were super busy and that he would have to wait a while, almost discouraging him from coming there by telling him he would have a long wait. I have used the store at Fairview, Cotswold, and Strawberry Hill for the last five years for Rx's. They are always all rude and act like I am not appreciated.

I am switching all my Rx to Walker Drug, a local, small town pharmacy just two streets away. They appreciate my business and are not rude. The staff is very friendly and appreciative of my business. I can see why Rite Aid is struggling financially. Customer service in the pharmacy sucks in every store I have been in. They are all rude and it is such a shame. I will no longer fill my Rx's at Rite Aid after today!

I figured out what she was asking and answered her. When she gave me the total, we went through the same routine, except this time she tore off a strip of adding machine tape and wrote the total on it in large 2-inch tall characters as if a large font would enable me to hear her better. All this time she was getting enjoyment out of my frustration and had a continuous smile, verging on a laugh, on her face. She was getting a kick off of my disability and frustration!

I paid the total and asked for her name. She told me. I left and called the store manager from the parking lot. I was so humiliated I could not see straight. The store manager explained that the pharmacy is a separate unit from the store, which I knew. She then notified the assistant manager of the pharmacy who called me within minutes. She asked what it would take to make things better. A gift certificate, perhaps? "I can't be bought," I replied. I wanted something different. Later that evening, the pharmacy manager called and said that the actions were unacceptable and he would speak to this employee on Friday when he returned and write her a warning for the file.

I still thought some training on employee - customer relations and disability accommodations - was needed here. I e-mailed Rite Aid corporate with the information and have not received a response some two weeks later. I called corporate last week to ask why there’s no response and they, of course, claim it was never received. Here it is two weeks after the incident and Rite Aid has not responded as to what steps they are taking to avoid a recurrence of this mistreatment - not from corporate or the store. I am looking for a new pharmacy. Any suggestions? Spread the word that Rite Aid does not properly accommodate the hearing disabled and let's see where this goes. Thanks.

When picking up my last prescription, I was advised by the pharmacist that they didn't want my prescriptions being mailed to their store because they don't know when the mail will be picked up. Accordingly, now I have to get out of bed when I'm very ill, drive 100 miles to my doctor's office to pick up my prescription and another 100 miles back. I can't drive my car when I take my pain medication so that means I have a four-hour ride that will be very painful and I have to spend $35 on gasoline. I also take medication for nausea and will be nauseated during my four-hour ride.

I spoke to the store manager and her response was, "I check the mail everyday". If that were true, why would it be so inconvenient for my prescriptions to be mailed to the pharmacy? She made no attempt to reconcile the situation and offered no apology for the mistreatment. Rite Aid's mission statement is inaccurate and misleading. They exhibit no concern for their customers especially the ones that are battling life threatening diseases. Their concern for customer dissatisfaction, as indicated by the store manager, is non-existent. They provide a delivery service for pharmacy customers but I have to drive 200 miles to pick up my prescription. Their treatment of their customers makes a mockery of Rite Aid's mission statement.

I waited the fifteen minutes and asked again and they said it would be filled in a few minutes. I asked again and they said their computers were down and I would have to wait. I told them they could keep the prescription. I then had it called into a local pharmacy. When I got to the local pharmacy, they said I would have to pay as Rite Aid had already charged my insurance. Anyway, I had the local pharmacy reverse the card and got my prescription in five minutes. I will have all of my prescription changed to a new pharmacy and tell all my friends what piss poor service Rite Aid gives. Thank you.

Secondly, all but a small handful of people working in Rite Aid Pharmacies do not conduct themselves as business professionals. I stopped counting the amount of times I have to correct them and get them to look at the correct prescriptions. Case in point, I had a refill for ** and when I arrived, they commented, wow you haven't had that filled in a while. I thought to myself that is not true. When I got home, I noticed that my old address (five years old) was on the bottle. All of my prescriptions have my new address including **, so what are they looking at.

Also, almost each time I get a refill I must remind them that I have name brand on certain items. It seems that they always lean towards what the insurance provider pushes. My issue with this practice is if my regular doctor prescribes a name brand and my insurance does not want to pay, I need to get a call so that I can decide if I pay out of my own pocket. Or, contact my doctor to inform him that generic is my only option so that my doctor is informed of the change. The pharmacy has done this a couple of times and each time I have to wait for them to order brand name which means multiple trips because they fill it with generic without asking.

All of the aforementioned is not professional business conduct and not acceptable. I should not have to keep changing pharmacies if someone would manage them appropriately. And I am not talking about the store manager I am talking about someone dedicated to legal and appropriate pharmacy practices. This is more than a matter of customer service. It's a matter of consumer safety.

When I arrived, she repeated the harangue a second time. I was most upset by her behavior as well as the refusal to serve a paying customer in the future. Disabled persons do not have errand-runners at their beck and call. We have to do the best we can for ourselves. I did call customer service and was told that they have no policy and that was the end of it. I did send an email to Rite Aid and have received no response. My life is difficult enough. Is this good customer service, fiscally or from a human perspective?

This is not the first time I've had a problem with this pharmacy. We are told they will call your physician to renew script, never done. I have a prescription at another pharmacy and have decided to move all scripts there. Remember, the customer is counting on the pharmacist.

I recognize that I need to be more aware of changes with my insurance; however, I was under the impression that I would need to do mail order for a 3-month's supply and my medication is only ever a 30-day supply. I feel that if the pharmacy is willing to make an exception one time, then this exception should be clearly communicated and it was not.

Back to April 1, 2012, I was clearly confused; and rather than allowing me to collect my thoughts, the male individual proceeded to ask me if I take the medication regularly, noting the last time I submitted a prescription. First, he was discussing my personal matter at the counter, and everyone around could hear the conversation. Second, it is not his concern how frequently I take my medication. That concern should be addressed between my doctor and my self.

I responded to the question quickly to move the conversation away from a personal topic, as I was very uncomfortable with my personal information being discussed in a public area. Then the male individual proceeded to comment that he does not know who handles my therapy, my parents or my self, but the doctor needs to be contacted.

Now my level of uncomfortability had increased to anger. I did not appreciate the male individual judging my situation based upon how I look. I am a soon to be 27-year-old, employed woman; I handle my own medical concerns. So I was quite offended to find out the male individual had been making judgements or assumptions based upon my youthful appearance. I would also like to point out that again this comment occurred at the same counter, still in a public area.

I submit this concern out of anger for how I was treated and in the hopes of preventing such an uncomfortable, frustrating situation happening to customers in the future. This male individual clearly needs to be trained again or rethink his position if he cannot respect privacy laws related to heath matters and not control his self from making assumptions about one's circumstances solely based upon appearance.

I would appreciate if this male individual is addressed for his poor behavior. Please note that I continuously noted it was a male individual as I did not receive a name for him and the only other person working at the pharmacy that day was a female. I want to make sure the correct individual is held accountable for his inappropriate and inconsiderate behavior and comments that occurred on April 1, 2012. Thank you.

They were unable to process the coupon and I could not retain my supplies entirely. I asked that they simply call the 800 number listed on the card and form letter from the company. They refused. They sent me away to contend with the problem myself. I went home and called Abbot and they spent the next twenty minutes (approximately) attempting to explain to the Rite Aid Pharmacy staff how to run this card and participate in the program. The Abbot employee told me that she could not help because they became rude with her and refused to follow the instructions she was trying to give them. Abbot told me to try to locate another pharmacy because of the nature of this encounter.

In my opinion, if Rite Aid sold me a defective prescription of **, they should have replaced it and took it up with the seller of the product. If this is the way Rite Aid does business, I will never buy another prescription from them. They don't guarantee what they sale and this is bad business. This was not an inexpensive prescription. I will also let all of my acquaintances know about my experience with Rite Aid Pharmacy.

The following day, I too the medication back to the pharmacy and was told "Oh, we should have put a green sticker on the bottle indicating that RiteAid had changed drug Manufacturers for this medication, so therefore it is the same medication. See it is the same color." I asked, "How am I to know in fact, is this the same medication that she has been taking and not an error on your part?" Then the pharmacy Tech said, "Look on the bottle, this is the number on your prescription" Unfortunately, it was the same bottle that I had brought back for a refill. The Pharmacy tech made no attempt at an apology and I am still left wondering whether my wife is taking the proper medication or an erroneous medication of which RiteAid would not admit too. What are we to do but give my wife the medication and hope that RiteAid is telling me the truth?

I said my mother had just got off the phone you told her they were there she said nope they did not. So I asked the name of the lead pharmacist and then the prescriptions materialized. When I looked at the date on the bottles, they were dated for 2/13/12, the day my wife came down. The tall black skinny lady pharmacist came to the window would not share any information said have a nice valentines days and just gave a big grin laughing. Joe Sweet and Brittney Cox was the names of who runs the pharmacy and the store managers name is Dawyn **or Lisa **. I encourage all the other people that they mistreat to file a complaint, this is the poorest excuse for a pharmacy I have ever dealt with.

Freeport Ave. Rite Aid, Sacramento, CA. Store #06076. A very terse, rude clerk (older woman with chin length gray hair) took my Rx script and my insurance card and walked away while I was still talking to her. She didn't care what I had to say, just walked away and said "just wait a minute". I said, "I'm still talking to you, are you interested?". She looked over her shoulder and sneered at me! When the district manager called later, he said she just got back from a leave of absence so she was probably in a bad mood. Well, maybe she should have stayed gone or come back to a job that doesn't require meeting the public? After walking away, this older clerk, from 10ft away, yelled in front of other customers "we don't have ___ and can't get it". Then the very, very young pharmacist, also 10+ ft away yelled "No wait, we can get it but it will take a long time. There is a shortage of ___ and ___ meds". What about privacy and being discrete?

I said, "What? It's a very common drug and Walgreen's and Raley's both have ___ in stock, but Walgreen's just quit taking Anthem Blue Cross and Raley's is in a hectic supermarket so I wanted to try here again after 2 years away". The pharmacist said in a snooty tone of voice, "well, they have different suppliers". I said, "this is exactly why I left here 2 years ago, you folks are just rude and quite often tell me you are out of the drugs I need and can't get them. Then when I complain, you revert to a story about your suppliers having a shortage. This is crazy, you're one of the biggest pharmacies in the nation. It sounds like an inventory control issue on your end". Then the pharmacist said they would have it by tomorrow after 3PM. Okay, what a pain in the **! Why didn't they just hold their tongue, be nice, polite, professional and research the Rx issue fully before pissing me off first? Tomorrow is fine and a lot different than "we don't have it and can't get it"!

The pharmacy district manager was nice, but full of more flimsy excuses, he blamed their supplier too. It's hard to believe this big of a company would allow their supplier to consistently be out of common meds. It sounds like nobody cares and would rather give customers weak excuses vs fixing the problem. Rite Aid should have enough purchasing power to fix this, but if they don't care, then it won't ever get fixed. Their rude behavior is completely unacceptable and has nothing to do with inventory. This is a symptom of deeper issues that they need to fix or they will just go bankrupt. I will never go there again unless it's an emergency and then say my prayers that these folks have fixed their issues or gotten jobs somewhere else, doing something else.

I said over the speaker that I am in the process of a root canal and was in severe pain before she walked away. Her response to my son was to call the dentist. How great is that? She expected me to be on my own without support and professional guidance. She was interested in getting ready to go home my son said. I am a New York State licensed social worker and I truly feel this happened because there is discrimination towards the people in this community. Everyone knows this wouldn't happen in Midtown Manhattan or Downtown Brooklyn.

My question to this agency is: Why are ill-mannered pharmacists sent to humble neighborhoods? Let's weigh this: your motto, Zeita's attitude and my severe pain. Worst of all is me having to write this complain while in excruciating pain. She heard I was in severe pain and sadly chose to ignore my son and my plea. A kind person from the pharmacy assisted my son after that area was closed. For that I am grateful, but I had to wait longer at home for relief.

I asked my son to locate the manager and told him what happened. As per my son, he assisted my son to locate the **. He provided the pharmacist’s first name upon request. He listened to my ordeal and gave me a number to call in order to speak with a person named Krunel. I decided not to wait to be called and chose this method of communication for all to see. I am seeking for fair service and sensitivity not only for me but for the people in this area. Send us someone nice please.

I have two brothers that are PharmD's in other states they both said this is untrue. The pharmacy simply did not want to fill his prescriptions and instead of taking ownership of this they told us an untruth. They have filled his scripts and billed his insurance each month up to this point. My son is barely clinging to any semblance of a normal life after being nearly killed by a drunk driver six years ago. He has had rods, pins, surgeries (major and minor) and could easily be declared "disabled" but chooses instead to attempt normal functioning with pain medications. Shame on rite-aids pseudo-professional pharmacist!

I told the pharmacy man I was going to change pharmacy and he told me whatever. These people do not need to deal with the public and do not need a license to dispense medicines. This could be dangerous, giving the wrong medicines to the wrong person. He tried to argue with me and I told him I have the bottles to prove it. I just thought the RiteAid needs to know what's happening at store #11869. Thanks. And they have also charged me a copay before when my card says $0 copay.

My husband is allergic to this medicine, and had been documented on file at the pharmacy due having been given the wrong medicine constantly. I told the pharmacy not to give him **, because he's allergic. She understood he was supposed to have **, Rite Aid brand. When we got to the pharmacy the medicine was incorrect and was ** again!

My husband was in hospital for respiratory failure and distress on March 2011 from **. The doctor tested his reaction from this medicine and it almost killed him. So this makes me mad, since the pharmacist who is educated to know medicines, gave us the wrong drug again! Her name is Beth ** and Amy ** is the shift supervisor. She was worthless, she was very rude, and wouldn't give names on who I contacted.

I emailed the Rite Corp office and said that this medicine could've killed my husband, and that this pharmacist is not good, and should lose her license. Also, the store manager was on vacation, and no number to contact about what happened, for 2 weeks. This is horrible and there should be someone overseeing this pharmacy! We have been given the wrong medicines and the wrong prescriptions several times! Please call me about this at **.

Hence, you keep up anything that catches at your eye and look at it, look at the same of it and etc. I was here looking for a limited edition nail polish and of course, you would walk around looking for it and picking up bottles that are some what that color is, hoping you can find it. I walked through the two isles but couldn't find it and as I was leaving the so-called security guy stopped me and accused me of stealing a lipstick. He kept demanding where I put it. ****. How is that possible since I walked through two aisles constantly picking up and looking at things to remember where I exactly put things back? I couldn't remember which one he was referring to and he couldn't specify where I picked up from but that he saw me picked up and didn't pick back at the same place supposedly.

Seriously, is anything there at the right place? The lipsticks are everywhere. The nail polishes are thrown everywhere. I clearly told him that I don't know. Then he demanded me to empty my pockets and when I did he was staring at the lotion and lip balm I was carrying. Thank goodness it was not a drugstore brand and you can only get it at the department stores. I mean, right after he couldn't find whatever it was on me he continued to argue that I took it and did not even apologized. If he really saw me took something, I am freaking sure that he would have called the cops, plain and simple. After he searched me, he doesn't even have the decency to apologize but continued to accuse me. That is just wrong. I will never ever go back to that Rite Aid location. Now, I feel like I can't ever shop at Rite Aid again. I have never been to a Rite Aid set up like this and with this kind of security. I have never ever faced this kind of embarrassment before.

Aren't Pharmacy's required to check insurance cards and ID? After 2 years, they never checked her insurance card. She also had other prescriptions for other illness. If the woman came in with the prescriptions in her name and they were filled in her name, then when my insurance company sent payment in to Rite Aid under my name where did the money go. Why didn't it show her prescriptions as not being paid? I have a lot of questions about this whole nightmare. My insurance is a mess my HRA account was used up for over two years. And my Medical history with those prescriptions listed, looks like I am some kind of drug addict.

Express Scripts called again today, they are working on fixing everything but it will take time. Am I mad at both Rite Aid and my Insurance? Yes, I am. I will never go to another Rite Aid. And until I get answers on all this I will never trust Rite Aid or my insurance.

When I arrived at the pharmacy an hour later, one of the prescriptions, **, was not filled correctly or completely! They did not have the 25mg tablets we needed; only the 50mg tablets and they told me they only had 3 and I would have to return on Monday to get the rest. First off, wrong dosage; second, they lied to the doctor when they said they had everything we needed. When I confronted the cashier, and told him that was not acceptable and that I would not be able to return the 200 miles one way to pick up the medications, he went to speak with the pharmacist, who looked a bit pissed that I wouldn't play their way.

He then said he would give me all he had (meaning he was holding back) since he had given me 3 pills only in the bottle, not the 90 prescribed by the doctor. He then let me know they didn't have the right strength, and that they would cut them in half for me (some were cut jagged, and some crushed in the bottom of the bottle, looks like they tried to cut them but just made a bloody mess). He then told me that I would have to transfer the script to a RiteAid near my home, of which the closest one is almost 60 miles away. When I informed him of that, he rolled his eyes like a child and said "fine, then you're on your own" and went back to the counter where he was working before I disturbed his work.

Then, to add insult to injury, they charged me for the full prescription. I didn't even get 1/4 of what was supposed to be dispensed. We now have only about 15 usable pill "halves" as well as the dust and chunks in the bottom of the bottle, which are useless. I'm out the one fill (since other pharmacies will not fill a "partial" fill, so this first fill is a bust). We are stranded with just 1 week of medications to keep the seizures at bay, and I'm on my own to go find the drugs elsewhere. This, in turn, will cost me time on the phone looking for the medications, as well as gas money to drive somewhere else to get the medications. Thanks for nothing RiteAid. You really know how to screw a customer. If we can't find the medication in time, and my daughter has seizures, I blame RiteAid for their lies, and deceitful practices!

My family and I have been using RiteAid for a while but we will never go back and be treated like that again. There are too many pharmacies around. Customer service is a huge factor. I had a friend with me that don't let anything ever bother him, but he said that was totally uncalled for. So many people have recommended me to their pharmacy and I checked them out and they are so friendly and helpful. I will never go back or recommend RiteAid Pharmacy in Centerville, GA.

The photo ticket number is 361475. I want my pictures back, or they need to replace them for losing them.

What happened was, two weeks before I went there to pick up a prescription for my generic **, the assistant rung me up and gave me a ** prescription. It wasn't until I signed for it that it hit me that my ** doesn't cost that much. So I checked out my medication and the assistant began to undo the transaction. Well, I thought that I might as well pick it up and gave my ** card to them and the pharmacist said it can only be used every 28 days into the prescription. I said that was fine, but I don't know why it is sitting filled on the shelf? I really wasn't out of that medication yet, I had at least 2 more weeks of it in my bottle at home.

So the pharmacist made sure my credit card was on the shelf and told me I could wait for the phone call to pick it up since I was signed up to have an automatic call when it was ready (all seemed good). So on 9/25/11, I went to pick up my ** because I was down to one tablet. It is Sunday and my discount card wouldn't process. The lady who was helping me said the card was rejected because it claimed that I picked up the medication. I asked her why would that be because I got my credit charge back on my money and the medication should be given to me now. I was informed that when they make a transaction, the insurance automatically gets information that it was picked up and pays for it. I told her that this isn't right since I was given a refund and that they should take an extra step in making sure the insurance company knows the medication wasn't taken.

This is one of my main points, this causes lots of problems. Because she said to solve the problem, she would have to contact my insurance company and they will fix it right away. But my insurance company isn't open on the weekends or evenings. So as a customer, I am left out in the cold with their setup on not getting medication I need and I am entitled to. All that I just said was putting it nicely. When I asked her about the system and why they don't get the information to my insurance account, she told me it was all my fault anyways. It was fussing over this ** that was sitting on the shelf for so long and I should have picked it up. I told her that I don't know why they had it on the shelf because it wasn't time to dispense my medication. She said I could pick up my medication at any time and I told her, not unless I am ready for it. I didn't even get a call that it was ready and didn't know it was there.

She said I was 3/4 into my prescription and I could have picked it up. I told her this wasn't so and I know that the computer keeps counts of tablets and it isn't set up to early dispensing. She said the computer doesn't count tablets. I have done business with Rite Aid for 15 years and learned how the system works. I Lived in Harrisburg, PA all my life and recently moved to Mechanicsburg, PA and got myself set up with a new pharmacy close to home. That ** prescription that I am talking about was faxed to the pharmacy from my doctor's office. I did not drop it off. I don't think this store closely follows the law for dispensing properly and I do think they need to get the glitch out of their system for prescription returns. I hope you can help.

I am going there tomorrow morning to try to get my prescription. But I didn't go into details about all the conversation we had. She told me that I well know how their procedure is and she then went on to explain it. I didn't know what she was talking about and told her that I wouldn't know because I don't work here and the only thing I was told was to go home and wait for a phone call for my medication. I want this problem addressed and fixed, if you can help.

I just asked for them to, please watch closer after turning in my next prescription for the same thing. I was told to call the next day to make sure they were ready, and when I did, I was again treated badly. I was told I was drug seeking, and they are not due until the next day.I am now switching pharmacy due to all the rudeness. I was not the one who miscounted the medicine, and I did nothing wrong. They are trying to label me as a drug seeker. I did nothing wrong. This is very unfair.

Finally, when someone did answer, she was in the front of the store and not in the pharmacy. She took my information down and said that she would walk it back to the pharmacy. I called back to complain and was advised that they were just busy and the manager that I talked with did not even want to hear my complaint. My daughter later had a bad experience with the same young black female. She called me crying saying that she treated her poorly and she asked if I could get them transferred somewhere else so she would not have to deal with this girl.

I really feel I should have been given the $16.99 back as it was the company error and I need not had to pay another $.800 for less batteries.

Today, I woke up realizing my daughter had forgotten to pick my medicines up, but I was in no shape to drive to pick them up. So I called University City RiteAid. They called me back to let me know they did not have all the medicines and would order it for tomorrow. They were cold and had an attitude but I asked if I could pay for it today and she told me no I had to pay for it when I pick it up. It was one medication I needed today. She made a statement that sent me into bringing the old me out. I told her they were just nasty. I thank God he put the words to say in my mouth because I can be ugly. I called the store manager about my complaint but he wanted me to come to the RiteAid and probably have a conference with Lori and me. I decided not to because I did not have my medicines today and I was sure about myself.

My wife just called this morning and waited over 20 minutes to speak with someone in the pharmacy. I must say the woman working the register is overworked and doing her best and trying to stay pleasant with a lot of disgruntled customers. I would be out of my mind to use this store again!

This attempt to deceive me, made me feel like an idiot and I vowed never to set foot in a Rite Aid store again. Seems like a relatively small matter, but nonetheless, when practiced in this manner over the length of even one day, Rite Aid makes quite a good profit from it. Yes, the price was deliberately designed to be misleading so that unsuspecting customers would simply pay for what they were being charged, particularly if the item in question was going to be charged on a credit card where the buyer is less attentive to the transaction at hand. The consequences of this practice should go beyond mere mention on your web site. If enough customers are alerted to this kind of truly egregious conduct, perhaps Rite Aid will be called to answer. I would very much like to see that occur. {Attorney General -- where are you?}. With today's economy being what it is, people do not need to be swindled by thieves "slick ones", who make fools of us all if we allow it. Please follow up. Thank you, and thank you, Marie, for bringing it to our attention. Sorry you had to pay more than the price that you thought you were going to have to pay. Next time, don't do it!

On my receipt after I examined it completely, it says chair regularly priced at $29.99 and marked down to $24.99. No such thing as reducing the $24.99 sales price I thought I was seeing advertised to the $19.99 that I expected the final cost to be. Folks, all of those we buy from are increasing prices daily and pulling tricks such as this on us. Read everything and do not trust any of them!

He gave me the phone number to call and they both were in a hurry to go. The girl gave me a gift card for $5 and I didn’t know how to activate it. She told me to come back tomorrow because she is tired and just left. The girl before me had a bunch of prescriptions and tried to charge her for all of them and there were missing prescriptions. It seemed like neither one knew what they were doing. The woman manager didn’t interfere but just shook her head. The cop laughed and shook his head too. He said that he can’t understand why this African-American is working for them. I checked my pills in front of the cop so that he was my witness. Two of the pills were different. I don’t know if they are my prescriptions. I don’t have my inhaler and could die without it. I should be compensated for my time and aggravation.

Ms. ** then told her that from now on she would just start counting the pills out on the counter before she left the store, and said she was going to call the doctor and tell him what we done. I find it totally unacceptable to have my wife treated like a thief in front of other people by this woman. I went ahead and called my doctor myself and explained what happened. I was told they have had this kind of problem with this same pharmacy several times before.

This is not the first time I have had a problem with RiteAid. I reported a complaint and also wrote a letter and never received a response. My husband refuses to go to RiteAid for anything.

I know that I purchased at least one item that should have provided me with $1.00 back in coupons, and I am very close to receiving a $20.00 reward, which I may or may not have missed now due to their inability to provide me with a receipt of purchase. I have spoken to the manager of the store as well as to the Rite Aid Customer Service, and although they are now very apologetic, they are still not able to provide me with a detailed receipt of what they charged me for or my reward coupons.

This is actually the third time I have shopped at this store and have not been provided with a receipt of purchase due to a problem with their machine. I let it go the last two times. But I am very concerned that they have charged my card for an amount that I cannot verify is correct and that I have been cheated out of the rewards I was promised for buying particular items and for shopping at their store due to their own negligence.

Finally, I was so frustrated I put my items down and said I wouldn't shop under these conditions. The girl said, "See, I knew you wouldn't buy anything", implying I was there only to shoplift. So I showed the girl I had plenty of money on me, and began telling her how rude it was to follow us around the store. She then threatened to call the police if we didn't leave. My daughter began to cry and my husband asked for names and positions. The girl told him her name's Jessica, and that she was the manager of the store, which we later found out was a lie. We then left the store.

Once outside, I said to my husband that the girl was being a **. She heard me and came outside, my daughter was still visibly upset, crying, and Jessica said she was not working, and said she would "kick my **". She then got right in my face, within inches, and said, "Who are you calling a **? I will punch you in your face right now". My husband broke this up and encouraged me to get in the car to leave. I want this girl fired for the way she treated me and the way she affected my daughter, for no good reason.

I was treated very nasty and told that he was left all by himself, had 7 or 8 prescriptions to fill ahead of me, and I would have to wait until closing time and he might not get them done by then. So I waited for a very long time and was finally told that they were ready. When I got to my mother’s house with her medications, I found out that he did not fill them all and she did not have her insulin, which was a new kind because the kind she was on was not working for her anymore.

This is not the first time things like this have happened. I have dropped off prescriptions before and went back to pick up the medications and been told that they didn’t have any prescriptions to fill and that I must be mistaken and never dropped them off. I could go on and on.

This is totally not the way to treat customers. Then he threw the toothbrush away to the basket and he skipped me and served the next customer. I saw his name tag on his shirt (Paul). I feel extremely bad . My personal information is on the form I filled out. I don't feel safe. I would never shop at Rite Aid again.

I purchased a lot of over-the -counter flu medicines, almost got a divorce, spent 25 days in extreme pain, almost spent $2500 on a new bed and yelled at my family a lot! I checked the withdrawal symptoms for ** and found out most of the problems I was having were probably withdrawal. I've been on ** for 8 years due to spinal canal stenosis and degenerative disc.

One young woman went so far as accusing my relative of stealing money from the counter. According to her, he paid for the prescriptions, then stole the money back from her! It was completely ridiculous. He told her she took the money and put it in the till, she insisted he stole it. A review of the store's videotape showed her accepting the money and putting it in the till. She barely acknowledged her outrageous mistake. We have had to change pharmacies despite the inconvenience this caused. I have recommended using mail order pharmacies for ongoing prescriptions and shops with a delivery option for other needs.

The Pharmacist was extremely aggressive in trying to talk me out of this action and wanted to know my reasons! I strongly believe this is my and the patient's own business entirely, and especially, not to be discussed out in public! Nevertheless, I was incensed enough to tell this woman Pharmacist that frankly, your phone refill system is much more time-consuming and unwieldy than my present pharmacy, whereupon one of Techs at the counter, Kathy, said then all you have to do is talk with us in person.

(This option does not appear to be available on the phone system, and I still have to listen to ads before the system allows you to enter information. ) Then the woman pharmacist added, "You don't want to be buying your toiletries at Safeway" (my pharmacy), and I replied, "I don't, I go to Walmart". Then she said, "Well, they are just down the street". Enough already! I resent even having to spend the time to write this down, but think other people should be aware of this. Thank you.

Finally, after having the run around with them, I said, "Please give me back my script, I will take it to another drug store." I waited another 10 minutes, they just ignored me, finally, I said just give it back. One of the girls finally was looking for it after several minutes of searching for it. She came around it. I experienced the worst customer service & the pharmacists are very clueless. The pharmacy staff are very rude. I will be going to a different pharmacy to have any scripts filled. I wasted so much time & energy at this rite aid pharmacy! No more! I will not spending a dime in this store.

It took 30 minutes for her to finally get the register opened and get my money back. For a supervisor, this is completely unacceptable. I do not blame the clerk as she was asking the supervisor for help, but getting none. I told them I was late returning back to work, but the whole mess kept going on for 30 minutes. I have had this type of card for 6-8 years and add to it every month, with no problem at all, but this was just crazy. It's not what I would expect from Rite Aid.

When I called headquarters they assured me that was not acceptable and promptly called the store and Terry the pharmacy manager called me to discuss the matter. He asked me for details and I let him know that the last two prescriptions (for 30 pills) were shorted by three pills, then five pills. He said that I should ask them to "double count" the pills in front of me and offered to give me five more...yes, I already paid for 30 pills.

I went to the store to discuss the matter further with him in person because I'm certainly not the only one taking narcotics, my prescriptions are so minor compared to other very sick people. I told him that to satisfy me, he should not ask me to have his staff "double count", but to pull up the records, research who has filled my last two prescriptions and start an investigation. He told me that when this has happened before, "double counting" was standard procedure. I'm stunned that a pharmacy wouldn't want to know who is not performing their job or who is blatantly stealing narcotics. I'm sure that "double counting" isn't the solution, nor should it be. People don't normally count the medication, they assume they were given the correct amount. My prescription bottle has the #30 on it, as well as someone's circle on it to indicate that was the amount put into the bottle.

To give more background to this, I had purchased a Bayer Glucose Monitor machine along with the test strips for my father who was diagnosed mild diabetic prior to his arrival in the US. We wanted to make sure his glucose level is in control during his stay in the US and therefore went to Rite Aid to purchase it. My father started using the strips and after a few days of usage, he found out that the solution inside the glucose monitoring machine was expired.

Being concerned, my father approached Rite Aid and explained the situation and asked for a fresh machine along with the test strips. The store manager was apologetic to keep an expired machine at their store and gave him a brand new Accu-check blood glucose monitoring system along with the test strips. A few days after the purchase, my dad decided to return the Accu-Check machine as it was too complicated for him to handle. So he decided to return the new Accu-Check machine (which was not used) along with the test strips (again not used) and get a new Bayer glucose machine that he was comfortable using in the past.

As I went to Rite Aid with my Dad to return the machine, I approached to the pharmacy section where normally I get all the medicine/equipment related stuff. The assistant pharmacist told me that I needed to go to the main check-out section to do any returns/exchange. I was a little surprised then since I had done health/medical related purchases/returns in the Pharmacy section before; however, I went to the main check out section and told that there was a return that I had to make. The shift supervisor Nicholas told me that I needed to go back to the pharmacy section to do this return.

When I told him that I was sent back to the main check out area as I had already been there initially, the supervisor immediately called the Pharmacy section and asked if that was the case. After his conversation with the pharmacy section, he told me to head back there and the pharmacy manager Jessica will handle this. As I approached towards the pharmacy section, the pharmacy manager Jessica **, without listening to me belligerently, told me, "What's going on?” And this was not how Rite Aid does business and they could not just dump machines after machines that have been used. I was completely shocked by her attitude yet informed her modestly that the old machine that was returned had an expired solution, but this new machine was never used. I wasn’t sure what was the problem to return an unused machine.

Her tone of voice was very rude and definitely not the appropriate way to handle a customer. When she realized that the machine was brand new she instructed her assistant to do the return transaction. The assistant was also being very difficult and was hesitant to return the machine when it was unused. She also doubted that the machine was used when we repeatedly mention it was not.

In a very arrogant way, she told my father to call some 1-800 number printed on the machine box if the solution of the current machine was expired. Also, she put a note as 'Final Sale' on the receipt so that we couldn’t do any further transaction. Firstly, how are we supposed to know to dial a 1-800 number for an expired solution? Isn’t it the job of a pharmacist to give all these instructions after the customer has purchased medical equipment from their pharmacy? Secondly, why does a pharmacy keep machines that have expired solutions in them? Isn’t it unfair business to sell systems to consumers that have passed expiry dates in their solutions?

This whole experience changed my entire perspective of Rite Aid. I have been a regular Rite Aid customer and never had any issues like this in the past. I dealt with other pharmacists before there but none of them were like this. The pharmacist manager Jessica’s approach to deal with customers is disgraceful and she better learn the basic customer dealing techniques before sitting in that spot. Does Rite Aid really mean its mission statement: “Rite Aid is a place where customers are treated with respect and they feel appreciated and welcome”?

“We are focused on and committed to the healthcare needs of our customers." I very much doubt it after this uncomfortable, embarrassing, degrading and morale lowering experience. If there is any damage, it is psychological more than anything.

I then called my husband, who spoke to the insurance company for the approval. My insurance company claims that the pharmacist is inputting the wrong codes. I am writing this because I was treated rudely and totally unprofessional by Ms. **. She did not even attempt to assist me in any way. Her only concern was that I was not a pharmacist and she was, therefore, (I guess) she thinks she knows it all.

Eventually, after some slightly irritating discussion, I was given $19.74 back which was still 49 cents less than I had paid. The cashier was nice enough to realize the error and gave me 46 cents back, which was still 3 cents short but I thanked her and left highly ticked off. Your cash registers and computers are cheating people a little at a time. I do not plan on shopping at Rite Aid again. This happened about 4:00pm Sunday August 8th.

I looked at them and said for real, “What about your company policy?” They both said, “No. we can't.” And then, one of the employees said as I was walking away, “Take it back to where you bought it at.” And I said, “I bought it at Rite Aid." She said “No, the Rite Aid store you bought it at.” And I said, “That's all the way on the Eastside and I am here now”. They were very rude. So I had to drive all the way to the south end to the Rite Aid at Broadway. I told the employee that they are the same thing and I was able to exchange it there. I was very upset that they treated me that way and in front of my two children.

So the next day on July 14, my mother went into the pharmacy to pick it up as directed to do by the pharmacist the previous day and they said it could not be filled until the 17th of the month, the whole time blaming it on my insurance company then proceeded to tell my mother (the pharmacist) that I was abusing my prescription by taking more than directed. I have never taken more than directed. Rite Aid puts the stickers on the pill bottle and it has read for three months take 1 to 2 pills every 4 to 6 hours as needed for pain. I take two every 4 hours. Never had a problem before. The pharmacist was rude to my mother, insulted me in front of customers and wouldn't explain anything to her so we could better understand the problem.

So I then went in and asked what the problem was. The pharmacy tech was rude and called for the pharmacist. He came around the glass window and proceeded to tell me I abused my prescription and I'm over dosing myself then told me it was an insurance problem then told me my doctor wrote the script wrong. Then when I kept asking why I couldn't just pay cash being, that I was out of my prescription, he then said, "No, we don't accept cash." (mind you I had paid cash twice before). He then told me he just wasn't filling it because I was a drug addict! Right in front of three customers. He then just walked away as if I didn't exist.

So I went home without my prescription, called my insurance company and they had already released the payment for the medication. I had already called and complained to the manager of Rite Aid who could do nothing. So I called the pharmacy back being that I live 30 minutes away. I spoke with the night manager who went to the pharmacy to ask if I could have my prescription and while I was on the phone the pharmacist said, "No, too early. The ins won't pay for it and she's a drug addict and irritating me. She abused her medication. I'm not giving it to her." Mind you it was paid for! So I had to go 36 hours without my prescription in pain and feeling horrible because my body had adjusted to having that small amount of narcotic in it because the pharmacist wanted to be difficult.

I returned the next day to have all my stuff transferred to a different pharmacy and when I asked for it they came to the window with my medication all filled. The date on the bottle was July 14th, the day I was in the pharmacy attempting to pick it up when the pharmacist insisted my insurance wouldn't pay for it. Convenient! Needless to say the district manager was suppose to call me back today when he returned from vacation however I have not heard from him as of yet.

I spoke to the pharmacist who was very rude and indicated that she was not doing anything illegal as pharmacies do this sort of thing all the time! I simply asked if they were aware of the double label on my medication! The other person's information (name, address, tel #) was visible along with their doctor's info. Someone took an ink pen and tried to conceal the info but it failed. Not once did the pharmacist apologize or acknowledge responsibility for what appeared to me to be a fraudulent act. Instead, she tried to make me feel that I was wrong to bring it to her attention. My single question made her very defensive and hostile. It appeared to me that maybe her pharmacy had something to hide!

I am really concerned about this Rite Aid Pharmacy as my autistic son's asthma medication is filled here and lately the medications seem to be flat! I thought it was his machine but now I'm not so sure! Recently he was hospitalized with pneumonia and a chest infection. I fear that expired or almost expired medications may have resulted in him getting pneumonia. He is on a medical steroid to help clear his lungs daily and he still got pneumonia. Something just does not add up.

I told him I work in the public also and when I see something that isn’t right then I pursue it but this man is rude, overbearing, and he doesn't try to work with these people in this area and something needs to be done about it because I work in the media field and I intend to go to the newspapers, radio and TV about how the rite aid in Whitesville WV treats their elderly, refuses to give them their medication and has even made some of the older people cry. I intend to pull my Mother's prescriptions from here and I suggest you go in the area or send someone and see how people are treated. I would also like to speak to the CEO of Rite Aid Pharmacy and if you need more people that he refuses to get medicine for or charges a big amount contact me ASAP.

Due to my leg pain, my contact with anyone else was less than limited since I was preparing to be well for the upcoming Memorial Day weekend. I began feeling flu-like symptoms about 48 hours after shopping at this RiteAid, with full-blown flu symptoms hitting me like a ton of bricks the next morning. I called and asked to speak to a manager that morning. No one has called me back and I have since lost my voice from the severity of this flu. How is it that a pharmacy, of all places, allows their employees to work with the public while being so sick, especially in light of all of the flu virus warnings and precautions? There's a new CVS that's opening soon, right across the street from this RiteAid. I hadn't planned to shop there but will be now and will be bringing all of my colleagues and friends with me. I will not shop at any RiteAid store anytime, anywhere.

When I got home a while later, I had ran some other errands, I took my children out of the stroller and then the Rite Aid bag. The pharmacy bag was flat and empty. I looked in the plastic Rite Aid bag, my medicine was not there. I promptly phoned the pharmacy. Lew answered; I explained to him that I had been in about a 1/2 hour earlier and could he please check to see if there was a medicine bottle left at the register or if it had fallen behind it. He said sure (he did not ask who I was, or what it was). He came back a second later and said that nothing was there. I then had to ask if he would like to know who I was, and what it was. He said sure; I told him that I was concerned that all of my personal information was on that bottle. He responded by saying he understood. I then asked if they would like to take down my cell phone number in case they came across my prescription, he did so. I then phoned the store to talk to the store manager, Bill. Lew answered again.

I told him that I would like to speak with the store manager, to let him know what happened and to let his staff know, just in case someone else had found it in their pharmacy bag. I held on the line for over 7 minutes. I hung up and called again. Of course, Lew answered. This time, Bill answered very unenthusiastically. I told him why I was calling. He said okay. I then had to ask him if he would like my name and number, just in case anything appeared?!

The next day, I went in with my mother and children. I approached the Pharmacy and they barely looked at me. I asked if they had found my prescription. They said no. I asked if they could replace it. They said, "Well, even if your doctor calls it back in, your insurance won't pay for it again so soon." Really, no kidding! I said, "I have always been a good customer. I did not come in here blaming anyone." As soon as those words came out of my mouth, Lew turned bright red and got snippy, "As we have been to you!"

At that point my mother asked to contact a supervisor. They said they would do it and give them my info. My mother said, "You don't have a number?" They said, "No, we will pass on your info and someone will call you." My mother then asked if the number was a secret, and the Pharmacist said, "1-800-Rite-Aid (they were yelling over us and getting hyper the entire time, I managed to hold my composure)." I asked if we could review the security tapes, since they had a camera right behind them. They told me to go up front to do it. I did so, the security guard didn't understand why they couldn't do it back there, but proceeded to review the tape. She said that she could see my prescription bottle on top of the flattened pharmacy bag and then see Lew bagging things for me. She saw him pick up the prescription and not place it into the paper pharmacy bag. She said, "You can't tell whether the medicine ever made it into the bag," that he handed to me, because his back was blocking this view.

The next day, the store manager, Bill, left me a message, saying that nothing had turned up and sorry for this. Too little too late. All they had to do was show an ounce of concern, not only for me and my privacy, but also for the elderly people who go there. It could have ended up in one of their bags. They could have phoned the few people who received prescriptions after me, but alas nothing. They couldn't care less about me. The attitude was, "Too bad, you paid and now it is your problem, not ours." It is really unbelievable, I guess Rite Aid does not care at all about losing their customers. I have gone there for at least 12 years, so has my husband, and now I have two children. Our business is going elsewhere. I have had other incidents with them (like the time they didn't put enough medicine in for my son, and got defensive saying they always put in extra).

They have never once offered to counsel me on the medication; they just have you click the box saying either that you have been counseled or you refused to be. I always had to ask, and always read all of the pamphlet info. The pharmacist has been snippy before. They must be very miserable there. This is the only excuse I have for their behavior. I did look to report this further, but I could not find a number. I did email customer service at Rite Aid (the night that I went to the pharmacy and they were extremely rude, in fact I was so aggravated I typed with one hand, b/c I had my baby in my arms, and made terrible typos) and have never had a response. I am extremely irritated and extremely busy. I was going to phone the customer service today, but came across this website and thought it might be more satisfying!

She then states "Let me get all of these other customers out of the way. I don't want nobody filing no complaint on me. If I would've known you were going to take this long, I would’ve kept that register open.“ She didn't even take the time to see what was going. She just assumed I was wrong. So, I calmly walked to the back of the line of about 5 people with my two daughters. Once I got up to the register, a few other people were behind me and she told the other customers to get in front of me before she handled me.

Once I am finally at the register, Vickie and Bea argue about who is going to handle me because they don't feel like messing with me. So then the manager Bea checks me out and the computer accepted my coupons and Vickie, the first cashier who checked me out did the coupons wrong. There was no apology. I kept apologizing and explaining that I did nothing wrong. Not to mention, I was humiliated and will never go back to that store ever again.

I called, and I spoke with a pharmacist that clearly had no idea what I was talking about, like I didn't just speak to a pharmacist 4 hours prior. At this point, I'm offended. She told me that they have my signature for the product that they were suppose to be ordering, claiming that I've already picked it up. Yes, they would have my signature, for the pain pills that was prescribed and the prenatal vitamins that I no longer needed. Not for the ** that they claimed they were ordering for me.

I waited a full week approximately for a order that clearly either was not placed, or for inaccurate records and workers that cannot do their job correctly. I spoke with my Gynecologist today and made him aware of the situation, and he was furious. I was suppose to be taking the ** all week long until I was able to get my dead child out of me (basically), and they never ordered my product.

I would like to take further action, but it could have been a mistake on a workers part. If anything changes regarding my health, I will completely sue Rite Aid. I have all the paperwork, prescriptions, documents, whatever I need to prove my case. No one wants to walk around with a dead baby inside of them, at all. They don't realize the severity of this situation and how I could get internally hurt or get some kind of infection from this. If they don't want to do their job, they need to give it to someone else that will, and will do it right. If you don't know the answer, don't make something up or erase someone's records. People's lives rely on medication, sadly. I will know in three days if anything changed health wise.

On April 5, 2010, I was told that they could 'hand write me a description' I refused and asked for a bottle that correctly identified the type of medicine that I had paid for. I was told that they did not have anymore and that they would have to order it and that I could pick it up the next day after 2:00pm.

I have Rheumatoid Arthritis, I was experiencing a 'flare-up' in pain. It is very important that I have my medication in a timely manner. I took the time out of my day to have something corrected that could have been taken care of initially. Now, I have to go back a third time due to the medical error in in refilling my medicine by the Manager of all people!

After a week, I called to see if the meds were ready and the druggist informed me that there were no scripts there for me. The doctor had prescribed, **, some kind of patch for pain and something for pain in the nerve endings, as well as **. We picked up the ** and that was it. So when the druggist told me I had no scripts, I ask why. She called the young girl at home and the girl told her she had given the scripts back to us. I was told at that time, they had a copy of the patch med which was some kind of narcotic, I had never heard of.

I asked where the rest were and she kept saying "the girl gave them back". I asked her why she was saying that she gave them back, since we got nothing back and she said it was store policy to hand the scripts back until they got the order in. There was only one order, so where are the others? I have had 12 surgeries, three on my neck, which still gives me terrible pain and my back as well.

I requested they look at their security file and they said at that point, it had been too long and it would not be on the film? I decided to call FDA and they gave me the number of the Board of Pharmacists. I called them and they sent an investigator out to the store. The store is having security to pull the video, they claim they didn't have it anymore, but I have to stay in pain until that happens. I have totally been given a run around with Rite Aid with different stories each time I called. I also called the Pharmacy district manager to get him in on this problem. I told all of them, I will not stop until this problem is corrected and you see that the girl did not give anything back to any of us. Of course the doctor, whom I had only gone to once, will not refill the scripts, since the drug store was saying they gave the scripts back to me.

Last night, I had to be taken to the hospital for pain and was lucky enough to get a nice doctor, to whom I explained all the Rite Aid problem and she wrote me a few (12) pills script. Hopefully, the drug store will have straightened their mess up by the time they run out. I do feel it is my right to contact an attorney due to the pain and suffering I am having to endure from Rite Aids mistake? I intend on calling a lawyer the day after Easter. I have been in horrible pain since March 23, 2010. Rite Aid has not been in pain, nor the doctor, it was their mistake but I am the one suffering. PS. When I told the druggist "if the girl was supposed to hand me back the script that they had to order, why would she have handed me back the one they always add to the computer, even if I still have one refill on it" ? To that, I have no answer!

My second complaint was on 1/30/10. I had picked up my prescription for ** 10-20MG for a 90-day supply. The pills are white, small and oblong shape. Just recently, when pouring the pills into my hand to take my medicine, I noticed a small, round blue pill. It had the #2101 on one side of the pill and a fancy "V" on the other. Needless to say, I was scared because I found a foreign pill in my bottle. By the way, the bottle is a Rite-Aid one, which meant it was filled out by the Pharmacist.

I had looked up the pill online and found out it's called ** which is used to treat depression. I am taking the time out to write this because I think this Rite Aid Pharmacy should be investigated. I don't want a mistake like this to happen again to someone and become a fatal mistake. I was very lucky. I have switched to a decent pharmacy now and will never shop at Rite Aid. I will be telling their headquarters about this as well.

The lady told me too bad, it was my fault. I told her she is the one with the computer that should know what Rx is correct. This was not the first time Rite Aid has done something to me. Well I took the empty bottle and went to Walmart and they filled it in no time. I have heard lots of complaints about Rite Aid including from my daughter when they did not mix the medication and could have killed my grandson. I will never shop at Rite Aid again. The copay should have been $30 but I paid $70 for a month's supply.

I

He did this at the pharmacy in the presence of the pharmacists and other customers. This was during the week of 2.21.2010. This was clearly inappropriate, although I did not argue with the gentleman. As a doctor, I am aware that during a recall a receipt is unnecessary, although I would have brought it if I had it. I would like to exchange the product. I would also like an apology from the manager for inappropriate professional behavior, in public, since it was done in public.

So the girl went to talk to the pharmacist and he gave her 30 pills which made me wonder where they got them from if they didn't have them when I first went in. They also said that six pills should do it. I said, no way, the doctor said 30 and that's what I want. That is when they came out with 30 pills and I asked for my prescription back to go somewhere else. Someone needs to check behind that pharmacists.

I anticipate recovering the total amount of money I spent on these medications in the years 2003 through 2006. Since I don't have the records to state the exact figure, my estimate is $2,167.88.

On January 27, about 1pm, my doctor called them to tell them when my script should be released. They went against the doctor's order and refused to. I was laughed at and talked about on the phone by the pharmacist and Dawn, the employee. And it's not the first time. It is not anyone's business at the store why or why not or when or when not my script should be given to me when my doctor states it should. The doctor is not just a regular doctor but a specialist at that.

Then when my doctor called them back, they even are made clear that it's something against me and I was told that it wasn't right what they did. I could go on forever, and I'm not done yet. But in the meantime, all of my family and friends have and will leave RiteAid.

So she started re-ringing some items and I told her I did not want them. The cashier was done ringing me up. Sue asked my why I did not want the items and I told her, "I just don't want them." She asked me again why I did not want the items. I said, "What does it matter? I just do not want them." She then started telling me that everybody in the store is afraid of me, they all hate me, they refuse to help me, I am evil and just a bad person. I defended myself and told her to do her job and scan my coupons. I also told her to read her coupon policy because I should not have to know it more than she does. She then tells me that she feels sorry for my children that I am their mother, in front of my 3 kids and other customers.

At this point, she had no right to attack me or my children. The only thing I complained about is their not knowing their own coupon policy.She notices my 9 year old daughter playing with my blackberry and she asks her if she is recording her. I tell Sue not to speak to my children. So Sue says, "I am calling the police because your daughter is recording me." So Sue called the police and the police came out. My children are naturally scared but I am disgusted by her poor judgment and lack of common sense with regards to customer service. She should not be around the public. The ironic thing is, my daughter did record some parts of this situation, she has on video Sue telling us she feels sorry for them because I am their mother.

I have called customer service numerous times about this situation. I have called the regional VP office and every time I am told somebody will get back to me. It has been a 3 weeks now and nobody has called me. It just seems to me this type of behavior that Sue has displayed is acceptable behavior for Rite Aid employees. It is not acceptable for me or my children to be treated this way. I am disgusted that Sue is able to talk to my children and me in this manner because I am an avid coupon user.

Donald, the other manager, at this Rite Aide location has told my husband that the managers at the Loma Linda, Redlands store and his store all call each other about me whenever I am shopping in their stores. Donald said that I commit coupon fraud and loss prevention is "onto me". So every time I shop at the Loma Linda store, the cashier will run to the copy machine and make a copy of my receipt before handing it to me. They will call the manager from the office and tell them "you know who is here" while I am standing right in front of them. They will also have a manager stand behind the cashiers while I am checking out. I am not invisible and I am not committing a crime by using coupons.

Just today in the Redlands store, the Store Manager stood behind the cashier and the cashier had no problem scanning my coupons. The Store Manager read the coupon after the cashier scanned it and the Store Manager tossed the coupon to me and she said, "You cannot use this; it says one per customer." The coupon did not say one per customer! I told her it does not say that. She then says, "Well, I do not to sell it you. You already bought 1. You have yours." I told her you still have a full shelf of them. She said, "I just do not want to sell it to you." I asked her, "Based on what? My race, my gender, why?" She said, "I need to help another person", and she said, "next". While I was in the store, I heard her tell the new employee that loss prevention is "watching me".

So now I am being harassed again because I use a coupon for every item I buy from Rite Aid. I use coupons for every restaurant I go to, for groceries, for movies, everything. It seems these managers and employees at these Rite Aide stores are discriminating against me because I use coupons. The Loma Linda store manager asked me, "If you are not doing anything wrong, why should it bother you?". I explained to him that I should be given the same customer service as the non-coupon shoppers are given. I should not be treated like a criminal because I am using coupons. If Rite Aid continues to let their managers treat coupon customers like criminals, a lot of couponers will take their business elsewhere.

While I was typing this up, the District Manager named Ron called. He was very defensive and said that I deserved to have had the police called on because I had called the managers a moron, stupid and dumb (I did not call her any names). He also said I tried to confuse the cashier by changing my mind and having her void off the vitamins and I brought this upon myself because I use coupons and visit different stores. He said by my using coupons, I tie up their lines and I am rude to all the employees.

Now the only reason I complain is if the managers and employees accuse me of coupon fraud or if they get mad because I have coupons. I have every right to defend myself when they accuse me of illegal activity. The District Manager Ron said there is nothing else to do. It is my fault and when I get off the phone, it is the end. He is done dealing with me and speaking to me.

Further, the drugs are known to be associated with street drugs and addiction. When confronted with the error, the pharmacists had no explanation or apology. However, they allowed me to update/correct the information in my file. I told them that I thought the error was a serious concern, not just a need for updated information. I also told them that I did not intend to fill any more prescriptions with Rite Aid even though I have not had any other problems. Patient information changes, however, medical records do not change themselves.

On January 13, 2010 at 6:25 pm, I have visited Rite Aid Pharmacy store located at 108 street, Forest Hills, NY to order prescribed medication for my 3 year old child who has been diagnosed with Bronchiolitis on the same day. It would be relevant to say that my family has been using this Pharmacy store for similar services for several years and all required information has been available to pharmacist. At the time of submitting my order, I had advised the clerk at the drop-off counter that the patient has new insurance coverage starting in 2010 and presented insurance card from the United Healthcare to make sure that there is no delay in receiving my order. Clerk has looked at my card and collected personal information such as the patient's date of birth and phone number writing on prescription receipt. I was also advised to come back in 60 minutes and pick up my order.

When I came back at around 7:40 pm to pickup my order, another clerk at pickup counter asked me for my insurance card and I presented the same card I had shown at 6:25 pm. The clerk has advised that this card is not covering prescriptions and may be only used for doctor visit and as result my order may not be given to me unless I pay in full. In reply to my question why this was not pointed to me at the time of order, it was implied that it is not part of their duties to clarify such issues and I must have prescription card. To the best of my knowledge, my family has medical insurance coverage, which includes prescription services as well and I called my insurance provider right away to obtain this information. I also notified my wife on the issue, since she is the primary insurance holder for current coverage our family has.

When I reached United Healthcare representative, I was advised that prescription service coverage is provided by a different company, CVS caremark and the pharmacist sure is able to assist me with finding my coverage information by calling that company. I also received a call from my wife who had reached CVS caremark helpline and they provided her with another phone number, that may be used by the pharmacist to obtain our coverage information.

When I released the above information to the pharmacists, I was told by a women pharmacist who appeared to be a head of the team that it is not their duties to call and verify coverage and unless I have a prescription card, I may not receive any services from them. Since clarifying the issue with prescription card was indefinitely delaying my child's treatment and it was very critical to give medicine to my son before bedtime which is 8 pm, I agreed to pay for medicine in full and pickup my order and deal with insurance information later on.

Then, I was told that my order was not prepared due to above situation and it may only be completed for the next day, since pharmacy's working hours are almost over and they have not enough time to complete my order. I was really stressed by the whole situation and the reluctance of the pharmacy store representatives to perform their duties, so I requested store manager's presence. Then, I was told by the women pharmacist who seems to be a team lead, that I may complain as long as I want but since I was a very demanding customer, this store will never perform any services to me at all. The argument that this medication is required by a certain time for a three year old boy was not taken to consideration.

Shortly a gentleman had shown up asking me what was happening. When I started describing the situation, he asked me to leave the store. Since I was denied services at this store and I had very doubtful opportunity to find an open pharmacy store in the neighborhood at that time, I chose to leave and address this situation later. It would be relevant to mention that when I was asking for the names of representatives and store manager, I was not given any of that information. I also did not see any name tags attached to any of the Rite Aids representatives clothes.

I was able to get medication at a CVS store in our neighborhood, located at Queens blvd, Forest Hills, NY 11375, that is open till 11 pm. CVS representative had listened to my situation with the coverage and the fact that I did not have prescription card in my hands did not prevent him from getting coverage information in 5 minutes and releasing all medication to me in 25 minutes from the time I placed it. It was at 9:14 pm.

What really concerns me in this situation how is it possible, that a pharmacist who is a necessary member of health care team and who also has legal duties of care to patients has knowingly delayed performing services and denied releasing care resources to a 3 years old patient? How is it possible that a patient, who is a United States born citizen with an existing medical insurance coverage, is not able to get services that ris equired for his healthy living due to professional misconduct of a pharmacist? Why did the pharmacist, who had my insurance card in her hands, not verify the information and not advise me that I needed another document at the time I submitted my order? Why did the pharmacist who had all my contact information never contact me and advise that I might be experiencing a delay in receiving medication by the time it was agreed? How may I be sure that after being a "demanding customer", I will be provided with quality medication at that store? I hope all these questions will not remain unanswered and this issue will be investigated and addressed. I also expect that some disciplinary actions and evaluation of professional skills of the representatives I was dealing with on 1/13/2010 will take place.

Anytime I went to look at other deodorants inside of this mechanism, the ringing sound would go off and store assigned security would come by as to see if I was doing something such as trying to shoplift. I was extremely embarrassed as some of the employees were laughing. Other customers would come by to see what the loud ringing sound was, and the security guard would keep coming around as to see if I was shoplifting. I wasn't able to purchase the daily living item I needed because of this extremely uncomfortable, embarrassing, degrading and morale-lowering experience. If there is any damage, it is psychological more than anything.

I believe that it was in retaliation the pharmacist at Rite Aid contacted Dr. **, Dr. ** who is responsible for my physical therapy, and Dr. ** from Pain Management. Therefore, I sever any professional relationship with ** of Rite Aid Pharmacy located at 22nd Street and Broadway (Store 514), Bayonne, NJ. 07002. Currently, I am being treated for cervical neck disease as well a Lumbar spine disease. I have been told an epidermal may be needed for my cervical neck, perhaps surgery may be needed for my neck. I also firmly believe that the above mentioned individuals are getting in the way of my good health and well being. Everything I have written on this day, July 28, 2009, is to the best of my knowledge.

I couldn't take it anymore and screamed at the top of my lungs, so that everyone in the store could hear. Suddenly, they found a couple vials for me. But I still didn't get the correct amount of vials. I can't understand how a reputable pharmacy could be out of regular insulin for over a month! That is just not acceptable. I also have high blood pressure and other health issues where stress is an issue. How can I reduce stress in my life if I am always having to throw fits just to get my regular prescriptions filled.

Who's to say it may slip out that she says anything to anyone? I've kept this from my family for over 5 years in fear anyone would find out. I am lost, depressed, scared at what might happen to me if someone should find this out including my son who also has a chemical dependency. What am I going to do now? My whole life has been exposed. I will tell you what the medication is, but not over the computer.

No one seemed concerned about it until I asked for an accident report. I was told there was no such thing. I asked if it would get reported and he said yes through the computer. I asked for a printout and was told there would be none available. I told them I was requesting something written, describing the error. I was handed a very small scrap of paper with the district manager's phone number and the name of the pharmacist who was on duty the day my script was filled. I was also apologized to and was told that if I intended to sue, this would be reported and not to worry.

Today, however, that rudeness was taken to a whole new level. I was made to feel like a criminal and was talked to in a way that is totally unacceptable. My thyroid medicine was changed and an additional thyroid medicine was added. I asked for the name brand of both, not the generic. That was the 1st issue. A nameless lady on the phone said, “We have always filled generic for you, why change?” I simply said, “I want the name brand.” The doctor had also written the prescription for 188 mcq of ** and it does not come this way, it only comes in 88, 100, 175 or 200. So they demanded on calling the doctor. “No problem,” I said, “do what you need to do.”

I called my doctor and he said he had spoken to them and that he didn't understand why they were making a big deal of this, but he did want to change my script to 175 to avoid any confusion and keep the ** at 2 5mg per day. I called Rite Aid to let them know I had talked to the doctor and the lady (who would not give me her name) was very hateful, saying we have to talk to the doctor who had already called but no one took the call. It was a huge mess and bottom line is that I was yelled at and hung up on after 2 calls and 1 visit to this store. The woman was argumentative and refused to listen. She kept saying that my doctor had called in a prescription the day before. I'm like, “No, they didn't. I saw my doctor today.”

What a mess. When I went back to the store for the 2nd time to pick up my meds after 5 hours, it still was not ready for me. I asked to fill out a formal complaint and was again attacked by this pharmacy staff. The one lady literally yelled at me from across the pharmacy in front of the pharmacist who has done nothing. The manager was totally unhelpful, too. Unbelievable treatment. Crazy-making stuff. Stores no longer care about the people they serve who keep them in business. Where is all the customer service gone? Needless to say, I will no longer ever go to a Rite Aid again. By the way, this store never told me the 1st name only of this crazy woman. The whole store is absolutely crazy.

A person from Pinnacle did and said she would call back with the results of what was on the band aid. But nothing since March. Claudio took the complaint from me when I went into the store, but he is no longer working there and the new person has no idea where the report is. It was on loose leaf paper. She gave me a new person who was very nasty and abrupt. Taneil at ** never took a statement from me. I need to know what was on that band aid that caused such a reaction. I had to go into the hospital for a cauterization, had told them of the incident and the saw the scars under my arm.

The doctor agrees that I should find out what type of glue is used on a latex-free band aid that I could be so allergic to. This could be a life and death situation for me in an emergency. I have not gotten any help from anyone. Please intervene. This is a serious situation not just for me, but others who think that latex-free means no latex.

When I tired to contact someone about this, I hit a brick wall. I'm nothing scared anymore. When does our privacy count? I am deeply disappointed over this. What, if anything, can be done over this?

Last month, I went to the store around the corner from me (9910 Frankford Ave.) and was told, "No, we don't have your pills, but wait, didn't you get your pills at Academy Plaza last month (I begged a friend for a ride; I would not have made it by closing time otherwise)? Why don't you go there?" Rite Aid bought all the mom and pop drugstores, all the places that cared about customers. Now all that's left is Rite Aid. They don't care about the people because they know if you need medicine, you have to come to them. I hope this complaint is seen by the right person because the Rite Aid at 9910 Frankford Ave. needs a lesson in customer service and I am sure I am not the only person that feels that way.