RiteAid Pharmacy Reviews

I purchased a lot of over-the -counter flu medicines, almost got a divorce, spent 25 days in extreme pain, almost spent $2500 on a new bed and yelled at my family a lot! I checked the withdrawal symptoms for ** and found out most of the problems I was having were probably withdrawal. I've been on ** for 8 years due to spinal canal stenosis and degenerative disc.

One young woman went so far as accusing my relative of stealing money from the counter. According to her, he paid for the prescriptions, then stole the money back from her! It was completely ridiculous. He told her she took the money and put it in the till, she insisted he stole it. A review of the store's videotape showed her accepting the money and putting it in the till. She barely acknowledged her outrageous mistake. We have had to change pharmacies despite the inconvenience this caused. I have recommended using mail order pharmacies for ongoing prescriptions and shops with a delivery option for other needs.

The Pharmacist was extremely aggressive in trying to talk me out of this action and wanted to know my reasons! I strongly believe this is my and the patient's own business entirely, and especially, not to be discussed out in public! Nevertheless, I was incensed enough to tell this woman Pharmacist that frankly, your phone refill system is much more time-consuming and unwieldy than my present pharmacy, whereupon one of Techs at the counter, Kathy, said then all you have to do is talk with us in person.

(This option does not appear to be available on the phone system, and I still have to listen to ads before the system allows you to enter information. ) Then the woman pharmacist added, "You don't want to be buying your toiletries at Safeway" (my pharmacy), and I replied, "I don't, I go to Walmart". Then she said, "Well, they are just down the street". Enough already! I resent even having to spend the time to write this down, but think other people should be aware of this. Thank you.

Finally, after having the run around with them, I said, "Please give me back my script, I will take it to another drug store." I waited another 10 minutes, they just ignored me, finally, I said just give it back. One of the girls finally was looking for it after several minutes of searching for it. She came around it. I experienced the worst customer service & the pharmacists are very clueless. The pharmacy staff are very rude. I will be going to a different pharmacy to have any scripts filled. I wasted so much time & energy at this rite aid pharmacy! No more! I will not spending a dime in this store.

It took 30 minutes for her to finally get the register opened and get my money back. For a supervisor, this is completely unacceptable. I do not blame the clerk as she was asking the supervisor for help, but getting none. I told them I was late returning back to work, but the whole mess kept going on for 30 minutes. I have had this type of card for 6-8 years and add to it every month, with no problem at all, but this was just crazy. It's not what I would expect from Rite Aid.

When I called headquarters they assured me that was not acceptable and promptly called the store and Terry the pharmacy manager called me to discuss the matter. He asked me for details and I let him know that the last two prescriptions (for 30 pills) were shorted by three pills, then five pills. He said that I should ask them to "double count" the pills in front of me and offered to give me five more...yes, I already paid for 30 pills.

I went to the store to discuss the matter further with him in person because I'm certainly not the only one taking narcotics, my prescriptions are so minor compared to other very sick people. I told him that to satisfy me, he should not ask me to have his staff "double count", but to pull up the records, research who has filled my last two prescriptions and start an investigation. He told me that when this has happened before, "double counting" was standard procedure. I'm stunned that a pharmacy wouldn't want to know who is not performing their job or who is blatantly stealing narcotics. I'm sure that "double counting" isn't the solution, nor should it be. People don't normally count the medication, they assume they were given the correct amount. My prescription bottle has the #30 on it, as well as someone's circle on it to indicate that was the amount put into the bottle.

To give more background to this, I had purchased a Bayer Glucose Monitor machine along with the test strips for my father who was diagnosed mild diabetic prior to his arrival in the US. We wanted to make sure his glucose level is in control during his stay in the US and therefore went to Rite Aid to purchase it. My father started using the strips and after a few days of usage, he found out that the solution inside the glucose monitoring machine was expired.

Being concerned, my father approached Rite Aid and explained the situation and asked for a fresh machine along with the test strips. The store manager was apologetic to keep an expired machine at their store and gave him a brand new Accu-check blood glucose monitoring system along with the test strips. A few days after the purchase, my dad decided to return the Accu-Check machine as it was too complicated for him to handle. So he decided to return the new Accu-Check machine (which was not used) along with the test strips (again not used) and get a new Bayer glucose machine that he was comfortable using in the past.

As I went to Rite Aid with my Dad to return the machine, I approached to the pharmacy section where normally I get all the medicine/equipment related stuff. The assistant pharmacist told me that I needed to go to the main check-out section to do any returns/exchange. I was a little surprised then since I had done health/medical related purchases/returns in the Pharmacy section before; however, I went to the main check out section and told that there was a return that I had to make. The shift supervisor Nicholas told me that I needed to go back to the pharmacy section to do this return.

When I told him that I was sent back to the main check out area as I had already been there initially, the supervisor immediately called the Pharmacy section and asked if that was the case. After his conversation with the pharmacy section, he told me to head back there and the pharmacy manager Jessica will handle this. As I approached towards the pharmacy section, the pharmacy manager Jessica **, without listening to me belligerently, told me, "What's going on?” And this was not how Rite Aid does business and they could not just dump machines after machines that have been used. I was completely shocked by her attitude yet informed her modestly that the old machine that was returned had an expired solution, but this new machine was never used. I wasn’t sure what was the problem to return an unused machine.

Her tone of voice was very rude and definitely not the appropriate way to handle a customer. When she realized that the machine was brand new she instructed her assistant to do the return transaction. The assistant was also being very difficult and was hesitant to return the machine when it was unused. She also doubted that the machine was used when we repeatedly mention it was not.

In a very arrogant way, she told my father to call some 1-800 number printed on the machine box if the solution of the current machine was expired. Also, she put a note as 'Final Sale' on the receipt so that we couldn’t do any further transaction. Firstly, how are we supposed to know to dial a 1-800 number for an expired solution? Isn’t it the job of a pharmacist to give all these instructions after the customer has purchased medical equipment from their pharmacy? Secondly, why does a pharmacy keep machines that have expired solutions in them? Isn’t it unfair business to sell systems to consumers that have passed expiry dates in their solutions?

This whole experience changed my entire perspective of Rite Aid. I have been a regular Rite Aid customer and never had any issues like this in the past. I dealt with other pharmacists before there but none of them were like this. The pharmacist manager Jessica’s approach to deal with customers is disgraceful and she better learn the basic customer dealing techniques before sitting in that spot. Does Rite Aid really mean its mission statement: “Rite Aid is a place where customers are treated with respect and they feel appreciated and welcome”?

“We are focused on and committed to the healthcare needs of our customers." I very much doubt it after this uncomfortable, embarrassing, degrading and morale lowering experience. If there is any damage, it is psychological more than anything.

I then called my husband, who spoke to the insurance company for the approval. My insurance company claims that the pharmacist is inputting the wrong codes. I am writing this because I was treated rudely and totally unprofessional by Ms. **. She did not even attempt to assist me in any way. Her only concern was that I was not a pharmacist and she was, therefore, (I guess) she thinks she knows it all.

Eventually, after some slightly irritating discussion, I was given $19.74 back which was still 49 cents less than I had paid. The cashier was nice enough to realize the error and gave me 46 cents back, which was still 3 cents short but I thanked her and left highly ticked off. Your cash registers and computers are cheating people a little at a time. I do not plan on shopping at Rite Aid again. This happened about 4:00pm Sunday August 8th.

I looked at them and said for real, “What about your company policy?” They both said, “No. we can't.” And then, one of the employees said as I was walking away, “Take it back to where you bought it at.” And I said, “I bought it at Rite Aid." She said “No, the Rite Aid store you bought it at.” And I said, “That's all the way on the Eastside and I am here now”. They were very rude. So I had to drive all the way to the south end to the Rite Aid at Broadway. I told the employee that they are the same thing and I was able to exchange it there. I was very upset that they treated me that way and in front of my two children.

So the next day on July 14, my mother went into the pharmacy to pick it up as directed to do by the pharmacist the previous day and they said it could not be filled until the 17th of the month, the whole time blaming it on my insurance company then proceeded to tell my mother (the pharmacist) that I was abusing my prescription by taking more than directed. I have never taken more than directed. Rite Aid puts the stickers on the pill bottle and it has read for three months take 1 to 2 pills every 4 to 6 hours as needed for pain. I take two every 4 hours. Never had a problem before. The pharmacist was rude to my mother, insulted me in front of customers and wouldn't explain anything to her so we could better understand the problem.

So I then went in and asked what the problem was. The pharmacy tech was rude and called for the pharmacist. He came around the glass window and proceeded to tell me I abused my prescription and I'm over dosing myself then told me it was an insurance problem then told me my doctor wrote the script wrong. Then when I kept asking why I couldn't just pay cash being, that I was out of my prescription, he then said, "No, we don't accept cash." (mind you I had paid cash twice before). He then told me he just wasn't filling it because I was a drug addict! Right in front of three customers. He then just walked away as if I didn't exist.

So I went home without my prescription, called my insurance company and they had already released the payment for the medication. I had already called and complained to the manager of Rite Aid who could do nothing. So I called the pharmacy back being that I live 30 minutes away. I spoke with the night manager who went to the pharmacy to ask if I could have my prescription and while I was on the phone the pharmacist said, "No, too early. The ins won't pay for it and she's a drug addict and irritating me. She abused her medication. I'm not giving it to her." Mind you it was paid for! So I had to go 36 hours without my prescription in pain and feeling horrible because my body had adjusted to having that small amount of narcotic in it because the pharmacist wanted to be difficult.

I returned the next day to have all my stuff transferred to a different pharmacy and when I asked for it they came to the window with my medication all filled. The date on the bottle was July 14th, the day I was in the pharmacy attempting to pick it up when the pharmacist insisted my insurance wouldn't pay for it. Convenient! Needless to say the district manager was suppose to call me back today when he returned from vacation however I have not heard from him as of yet.

I spoke to the pharmacist who was very rude and indicated that she was not doing anything illegal as pharmacies do this sort of thing all the time! I simply asked if they were aware of the double label on my medication! The other person's information (name, address, tel #) was visible along with their doctor's info. Someone took an ink pen and tried to conceal the info but it failed. Not once did the pharmacist apologize or acknowledge responsibility for what appeared to me to be a fraudulent act. Instead, she tried to make me feel that I was wrong to bring it to her attention. My single question made her very defensive and hostile. It appeared to me that maybe her pharmacy had something to hide!

I am really concerned about this Rite Aid Pharmacy as my autistic son's asthma medication is filled here and lately the medications seem to be flat! I thought it was his machine but now I'm not so sure! Recently he was hospitalized with pneumonia and a chest infection. I fear that expired or almost expired medications may have resulted in him getting pneumonia. He is on a medical steroid to help clear his lungs daily and he still got pneumonia. Something just does not add up.

I told him I work in the public also and when I see something that isn’t right then I pursue it but this man is rude, overbearing, and he doesn't try to work with these people in this area and something needs to be done about it because I work in the media field and I intend to go to the newspapers, radio and TV about how the rite aid in Whitesville WV treats their elderly, refuses to give them their medication and has even made some of the older people cry. I intend to pull my Mother's prescriptions from here and I suggest you go in the area or send someone and see how people are treated. I would also like to speak to the CEO of Rite Aid Pharmacy and if you need more people that he refuses to get medicine for or charges a big amount contact me ASAP.

Due to my leg pain, my contact with anyone else was less than limited since I was preparing to be well for the upcoming Memorial Day weekend. I began feeling flu-like symptoms about 48 hours after shopping at this RiteAid, with full-blown flu symptoms hitting me like a ton of bricks the next morning. I called and asked to speak to a manager that morning. No one has called me back and I have since lost my voice from the severity of this flu. How is it that a pharmacy, of all places, allows their employees to work with the public while being so sick, especially in light of all of the flu virus warnings and precautions? There's a new CVS that's opening soon, right across the street from this RiteAid. I hadn't planned to shop there but will be now and will be bringing all of my colleagues and friends with me. I will not shop at any RiteAid store anytime, anywhere.

When I got home a while later, I had ran some other errands, I took my children out of the stroller and then the Rite Aid bag. The pharmacy bag was flat and empty. I looked in the plastic Rite Aid bag, my medicine was not there. I promptly phoned the pharmacy. Lew answered; I explained to him that I had been in about a 1/2 hour earlier and could he please check to see if there was a medicine bottle left at the register or if it had fallen behind it. He said sure (he did not ask who I was, or what it was). He came back a second later and said that nothing was there. I then had to ask if he would like to know who I was, and what it was. He said sure; I told him that I was concerned that all of my personal information was on that bottle. He responded by saying he understood. I then asked if they would like to take down my cell phone number in case they came across my prescription, he did so. I then phoned the store to talk to the store manager, Bill. Lew answered again.

I told him that I would like to speak with the store manager, to let him know what happened and to let his staff know, just in case someone else had found it in their pharmacy bag. I held on the line for over 7 minutes. I hung up and called again. Of course, Lew answered. This time, Bill answered very unenthusiastically. I told him why I was calling. He said okay. I then had to ask him if he would like my name and number, just in case anything appeared?!

The next day, I went in with my mother and children. I approached the Pharmacy and they barely looked at me. I asked if they had found my prescription. They said no. I asked if they could replace it. They said, "Well, even if your doctor calls it back in, your insurance won't pay for it again so soon." Really, no kidding! I said, "I have always been a good customer. I did not come in here blaming anyone." As soon as those words came out of my mouth, Lew turned bright red and got snippy, "As we have been to you!"

At that point my mother asked to contact a supervisor. They said they would do it and give them my info. My mother said, "You don't have a number?" They said, "No, we will pass on your info and someone will call you." My mother then asked if the number was a secret, and the Pharmacist said, "1-800-Rite-Aid (they were yelling over us and getting hyper the entire time, I managed to hold my composure)." I asked if we could review the security tapes, since they had a camera right behind them. They told me to go up front to do it. I did so, the security guard didn't understand why they couldn't do it back there, but proceeded to review the tape. She said that she could see my prescription bottle on top of the flattened pharmacy bag and then see Lew bagging things for me. She saw him pick up the prescription and not place it into the paper pharmacy bag. She said, "You can't tell whether the medicine ever made it into the bag," that he handed to me, because his back was blocking this view.

The next day, the store manager, Bill, left me a message, saying that nothing had turned up and sorry for this. Too little too late. All they had to do was show an ounce of concern, not only for me and my privacy, but also for the elderly people who go there. It could have ended up in one of their bags. They could have phoned the few people who received prescriptions after me, but alas nothing. They couldn't care less about me. The attitude was, "Too bad, you paid and now it is your problem, not ours." It is really unbelievable, I guess Rite Aid does not care at all about losing their customers. I have gone there for at least 12 years, so has my husband, and now I have two children. Our business is going elsewhere. I have had other incidents with them (like the time they didn't put enough medicine in for my son, and got defensive saying they always put in extra).

They have never once offered to counsel me on the medication; they just have you click the box saying either that you have been counseled or you refused to be. I always had to ask, and always read all of the pamphlet info. The pharmacist has been snippy before. They must be very miserable there. This is the only excuse I have for their behavior. I did look to report this further, but I could not find a number. I did email customer service at Rite Aid (the night that I went to the pharmacy and they were extremely rude, in fact I was so aggravated I typed with one hand, b/c I had my baby in my arms, and made terrible typos) and have never had a response. I am extremely irritated and extremely busy. I was going to phone the customer service today, but came across this website and thought it might be more satisfying!

She then states "Let me get all of these other customers out of the way. I don't want nobody filing no complaint on me. If I would've known you were going to take this long, I would’ve kept that register open.“ She didn't even take the time to see what was going. She just assumed I was wrong. So, I calmly walked to the back of the line of about 5 people with my two daughters. Once I got up to the register, a few other people were behind me and she told the other customers to get in front of me before she handled me.

Once I am finally at the register, Vickie and Bea argue about who is going to handle me because they don't feel like messing with me. So then the manager Bea checks me out and the computer accepted my coupons and Vickie, the first cashier who checked me out did the coupons wrong. There was no apology. I kept apologizing and explaining that I did nothing wrong. Not to mention, I was humiliated and will never go back to that store ever again.

I called, and I spoke with a pharmacist that clearly had no idea what I was talking about, like I didn't just speak to a pharmacist 4 hours prior. At this point, I'm offended. She told me that they have my signature for the product that they were suppose to be ordering, claiming that I've already picked it up. Yes, they would have my signature, for the pain pills that was prescribed and the prenatal vitamins that I no longer needed. Not for the ** that they claimed they were ordering for me.

I waited a full week approximately for a order that clearly either was not placed, or for inaccurate records and workers that cannot do their job correctly. I spoke with my Gynecologist today and made him aware of the situation, and he was furious. I was suppose to be taking the ** all week long until I was able to get my dead child out of me (basically), and they never ordered my product.

I would like to take further action, but it could have been a mistake on a workers part. If anything changes regarding my health, I will completely sue Rite Aid. I have all the paperwork, prescriptions, documents, whatever I need to prove my case. No one wants to walk around with a dead baby inside of them, at all. They don't realize the severity of this situation and how I could get internally hurt or get some kind of infection from this. If they don't want to do their job, they need to give it to someone else that will, and will do it right. If you don't know the answer, don't make something up or erase someone's records. People's lives rely on medication, sadly. I will know in three days if anything changed health wise.

On April 5, 2010, I was told that they could 'hand write me a description' I refused and asked for a bottle that correctly identified the type of medicine that I had paid for. I was told that they did not have anymore and that they would have to order it and that I could pick it up the next day after 2:00pm.

I have Rheumatoid Arthritis, I was experiencing a 'flare-up' in pain. It is very important that I have my medication in a timely manner. I took the time out of my day to have something corrected that could have been taken care of initially. Now, I have to go back a third time due to the medical error in in refilling my medicine by the Manager of all people!

After a week, I called to see if the meds were ready and the druggist informed me that there were no scripts there for me. The doctor had prescribed, **, some kind of patch for pain and something for pain in the nerve endings, as well as **. We picked up the ** and that was it. So when the druggist told me I had no scripts, I ask why. She called the young girl at home and the girl told her she had given the scripts back to us. I was told at that time, they had a copy of the patch med which was some kind of narcotic, I had never heard of.

I asked where the rest were and she kept saying "the girl gave them back". I asked her why she was saying that she gave them back, since we got nothing back and she said it was store policy to hand the scripts back until they got the order in. There was only one order, so where are the others? I have had 12 surgeries, three on my neck, which still gives me terrible pain and my back as well.

I requested they look at their security file and they said at that point, it had been too long and it would not be on the film? I decided to call FDA and they gave me the number of the Board of Pharmacists. I called them and they sent an investigator out to the store. The store is having security to pull the video, they claim they didn't have it anymore, but I have to stay in pain until that happens. I have totally been given a run around with Rite Aid with different stories each time I called. I also called the Pharmacy district manager to get him in on this problem. I told all of them, I will not stop until this problem is corrected and you see that the girl did not give anything back to any of us. Of course the doctor, whom I had only gone to once, will not refill the scripts, since the drug store was saying they gave the scripts back to me.

Last night, I had to be taken to the hospital for pain and was lucky enough to get a nice doctor, to whom I explained all the Rite Aid problem and she wrote me a few (12) pills script. Hopefully, the drug store will have straightened their mess up by the time they run out. I do feel it is my right to contact an attorney due to the pain and suffering I am having to endure from Rite Aids mistake? I intend on calling a lawyer the day after Easter. I have been in horrible pain since March 23, 2010. Rite Aid has not been in pain, nor the doctor, it was their mistake but I am the one suffering. PS. When I told the druggist "if the girl was supposed to hand me back the script that they had to order, why would she have handed me back the one they always add to the computer, even if I still have one refill on it" ? To that, I have no answer!

My second complaint was on 1/30/10. I had picked up my prescription for ** 10-20MG for a 90-day supply. The pills are white, small and oblong shape. Just recently, when pouring the pills into my hand to take my medicine, I noticed a small, round blue pill. It had the #2101 on one side of the pill and a fancy "V" on the other. Needless to say, I was scared because I found a foreign pill in my bottle. By the way, the bottle is a Rite-Aid one, which meant it was filled out by the Pharmacist.

I had looked up the pill online and found out it's called ** which is used to treat depression. I am taking the time out to write this because I think this Rite Aid Pharmacy should be investigated. I don't want a mistake like this to happen again to someone and become a fatal mistake. I was very lucky. I have switched to a decent pharmacy now and will never shop at Rite Aid. I will be telling their headquarters about this as well.

The lady told me too bad, it was my fault. I told her she is the one with the computer that should know what Rx is correct. This was not the first time Rite Aid has done something to me. Well I took the empty bottle and went to Walmart and they filled it in no time. I have heard lots of complaints about Rite Aid including from my daughter when they did not mix the medication and could have killed my grandson. I will never shop at Rite Aid again. The copay should have been $30 but I paid $70 for a month's supply.

I

He did this at the pharmacy in the presence of the pharmacists and other customers. This was during the week of 2.21.2010. This was clearly inappropriate, although I did not argue with the gentleman. As a doctor, I am aware that during a recall a receipt is unnecessary, although I would have brought it if I had it. I would like to exchange the product. I would also like an apology from the manager for inappropriate professional behavior, in public, since it was done in public.

So the girl went to talk to the pharmacist and he gave her 30 pills which made me wonder where they got them from if they didn't have them when I first went in. They also said that six pills should do it. I said, no way, the doctor said 30 and that's what I want. That is when they came out with 30 pills and I asked for my prescription back to go somewhere else. Someone needs to check behind that pharmacists.

I anticipate recovering the total amount of money I spent on these medications in the years 2003 through 2006. Since I don't have the records to state the exact figure, my estimate is $2,167.88.

On January 27, about 1pm, my doctor called them to tell them when my script should be released. They went against the doctor's order and refused to. I was laughed at and talked about on the phone by the pharmacist and Dawn, the employee. And it's not the first time. It is not anyone's business at the store why or why not or when or when not my script should be given to me when my doctor states it should. The doctor is not just a regular doctor but a specialist at that.

Then when my doctor called them back, they even are made clear that it's something against me and I was told that it wasn't right what they did. I could go on forever, and I'm not done yet. But in the meantime, all of my family and friends have and will leave RiteAid.

So she started re-ringing some items and I told her I did not want them. The cashier was done ringing me up. Sue asked my why I did not want the items and I told her, "I just don't want them." She asked me again why I did not want the items. I said, "What does it matter? I just do not want them." She then started telling me that everybody in the store is afraid of me, they all hate me, they refuse to help me, I am evil and just a bad person. I defended myself and told her to do her job and scan my coupons. I also told her to read her coupon policy because I should not have to know it more than she does. She then tells me that she feels sorry for my children that I am their mother, in front of my 3 kids and other customers.

At this point, she had no right to attack me or my children. The only thing I complained about is their not knowing their own coupon policy.She notices my 9 year old daughter playing with my blackberry and she asks her if she is recording her. I tell Sue not to speak to my children. So Sue says, "I am calling the police because your daughter is recording me." So Sue called the police and the police came out. My children are naturally scared but I am disgusted by her poor judgment and lack of common sense with regards to customer service. She should not be around the public. The ironic thing is, my daughter did record some parts of this situation, she has on video Sue telling us she feels sorry for them because I am their mother.

I have called customer service numerous times about this situation. I have called the regional VP office and every time I am told somebody will get back to me. It has been a 3 weeks now and nobody has called me. It just seems to me this type of behavior that Sue has displayed is acceptable behavior for Rite Aid employees. It is not acceptable for me or my children to be treated this way. I am disgusted that Sue is able to talk to my children and me in this manner because I am an avid coupon user.

Donald, the other manager, at this Rite Aide location has told my husband that the managers at the Loma Linda, Redlands store and his store all call each other about me whenever I am shopping in their stores. Donald said that I commit coupon fraud and loss prevention is "onto me". So every time I shop at the Loma Linda store, the cashier will run to the copy machine and make a copy of my receipt before handing it to me. They will call the manager from the office and tell them "you know who is here" while I am standing right in front of them. They will also have a manager stand behind the cashiers while I am checking out. I am not invisible and I am not committing a crime by using coupons.

Just today in the Redlands store, the Store Manager stood behind the cashier and the cashier had no problem scanning my coupons. The Store Manager read the coupon after the cashier scanned it and the Store Manager tossed the coupon to me and she said, "You cannot use this; it says one per customer." The coupon did not say one per customer! I told her it does not say that. She then says, "Well, I do not to sell it you. You already bought 1. You have yours." I told her you still have a full shelf of them. She said, "I just do not want to sell it to you." I asked her, "Based on what? My race, my gender, why?" She said, "I need to help another person", and she said, "next". While I was in the store, I heard her tell the new employee that loss prevention is "watching me".

So now I am being harassed again because I use a coupon for every item I buy from Rite Aid. I use coupons for every restaurant I go to, for groceries, for movies, everything. It seems these managers and employees at these Rite Aide stores are discriminating against me because I use coupons. The Loma Linda store manager asked me, "If you are not doing anything wrong, why should it bother you?". I explained to him that I should be given the same customer service as the non-coupon shoppers are given. I should not be treated like a criminal because I am using coupons. If Rite Aid continues to let their managers treat coupon customers like criminals, a lot of couponers will take their business elsewhere.

While I was typing this up, the District Manager named Ron called. He was very defensive and said that I deserved to have had the police called on because I had called the managers a moron, stupid and dumb (I did not call her any names). He also said I tried to confuse the cashier by changing my mind and having her void off the vitamins and I brought this upon myself because I use coupons and visit different stores. He said by my using coupons, I tie up their lines and I am rude to all the employees.

Now the only reason I complain is if the managers and employees accuse me of coupon fraud or if they get mad because I have coupons. I have every right to defend myself when they accuse me of illegal activity. The District Manager Ron said there is nothing else to do. It is my fault and when I get off the phone, it is the end. He is done dealing with me and speaking to me.

Further, the drugs are known to be associated with street drugs and addiction. When confronted with the error, the pharmacists had no explanation or apology. However, they allowed me to update/correct the information in my file. I told them that I thought the error was a serious concern, not just a need for updated information. I also told them that I did not intend to fill any more prescriptions with Rite Aid even though I have not had any other problems. Patient information changes, however, medical records do not change themselves.

On January 13, 2010 at 6:25 pm, I have visited Rite Aid Pharmacy store located at 108 street, Forest Hills, NY to order prescribed medication for my 3 year old child who has been diagnosed with Bronchiolitis on the same day. It would be relevant to say that my family has been using this Pharmacy store for similar services for several years and all required information has been available to pharmacist. At the time of submitting my order, I had advised the clerk at the drop-off counter that the patient has new insurance coverage starting in 2010 and presented insurance card from the United Healthcare to make sure that there is no delay in receiving my order. Clerk has looked at my card and collected personal information such as the patient's date of birth and phone number writing on prescription receipt. I was also advised to come back in 60 minutes and pick up my order.

When I came back at around 7:40 pm to pickup my order, another clerk at pickup counter asked me for my insurance card and I presented the same card I had shown at 6:25 pm. The clerk has advised that this card is not covering prescriptions and may be only used for doctor visit and as result my order may not be given to me unless I pay in full. In reply to my question why this was not pointed to me at the time of order, it was implied that it is not part of their duties to clarify such issues and I must have prescription card. To the best of my knowledge, my family has medical insurance coverage, which includes prescription services as well and I called my insurance provider right away to obtain this information. I also notified my wife on the issue, since she is the primary insurance holder for current coverage our family has.

When I reached United Healthcare representative, I was advised that prescription service coverage is provided by a different company, CVS caremark and the pharmacist sure is able to assist me with finding my coverage information by calling that company. I also received a call from my wife who had reached CVS caremark helpline and they provided her with another phone number, that may be used by the pharmacist to obtain our coverage information.

When I released the above information to the pharmacists, I was told by a women pharmacist who appeared to be a head of the team that it is not their duties to call and verify coverage and unless I have a prescription card, I may not receive any services from them. Since clarifying the issue with prescription card was indefinitely delaying my child's treatment and it was very critical to give medicine to my son before bedtime which is 8 pm, I agreed to pay for medicine in full and pickup my order and deal with insurance information later on.

Then, I was told that my order was not prepared due to above situation and it may only be completed for the next day, since pharmacy's working hours are almost over and they have not enough time to complete my order. I was really stressed by the whole situation and the reluctance of the pharmacy store representatives to perform their duties, so I requested store manager's presence. Then, I was told by the women pharmacist who seems to be a team lead, that I may complain as long as I want but since I was a very demanding customer, this store will never perform any services to me at all. The argument that this medication is required by a certain time for a three year old boy was not taken to consideration.

Shortly a gentleman had shown up asking me what was happening. When I started describing the situation, he asked me to leave the store. Since I was denied services at this store and I had very doubtful opportunity to find an open pharmacy store in the neighborhood at that time, I chose to leave and address this situation later. It would be relevant to mention that when I was asking for the names of representatives and store manager, I was not given any of that information. I also did not see any name tags attached to any of the Rite Aids representatives clothes.

I was able to get medication at a CVS store in our neighborhood, located at Queens blvd, Forest Hills, NY 11375, that is open till 11 pm. CVS representative had listened to my situation with the coverage and the fact that I did not have prescription card in my hands did not prevent him from getting coverage information in 5 minutes and releasing all medication to me in 25 minutes from the time I placed it. It was at 9:14 pm.

What really concerns me in this situation how is it possible, that a pharmacist who is a necessary member of health care team and who also has legal duties of care to patients has knowingly delayed performing services and denied releasing care resources to a 3 years old patient? How is it possible that a patient, who is a United States born citizen with an existing medical insurance coverage, is not able to get services that ris equired for his healthy living due to professional misconduct of a pharmacist? Why did the pharmacist, who had my insurance card in her hands, not verify the information and not advise me that I needed another document at the time I submitted my order? Why did the pharmacist who had all my contact information never contact me and advise that I might be experiencing a delay in receiving medication by the time it was agreed? How may I be sure that after being a "demanding customer", I will be provided with quality medication at that store? I hope all these questions will not remain unanswered and this issue will be investigated and addressed. I also expect that some disciplinary actions and evaluation of professional skills of the representatives I was dealing with on 1/13/2010 will take place.

Anytime I went to look at other deodorants inside of this mechanism, the ringing sound would go off and store assigned security would come by as to see if I was doing something such as trying to shoplift. I was extremely embarrassed as some of the employees were laughing. Other customers would come by to see what the loud ringing sound was, and the security guard would keep coming around as to see if I was shoplifting. I wasn't able to purchase the daily living item I needed because of this extremely uncomfortable, embarrassing, degrading and morale-lowering experience. If there is any damage, it is psychological more than anything.

I believe that it was in retaliation the pharmacist at Rite Aid contacted Dr. **, Dr. ** who is responsible for my physical therapy, and Dr. ** from Pain Management. Therefore, I sever any professional relationship with ** of Rite Aid Pharmacy located at 22nd Street and Broadway (Store 514), Bayonne, NJ. 07002. Currently, I am being treated for cervical neck disease as well a Lumbar spine disease. I have been told an epidermal may be needed for my cervical neck, perhaps surgery may be needed for my neck. I also firmly believe that the above mentioned individuals are getting in the way of my good health and well being. Everything I have written on this day, July 28, 2009, is to the best of my knowledge.

I couldn't take it anymore and screamed at the top of my lungs, so that everyone in the store could hear. Suddenly, they found a couple vials for me. But I still didn't get the correct amount of vials. I can't understand how a reputable pharmacy could be out of regular insulin for over a month! That is just not acceptable. I also have high blood pressure and other health issues where stress is an issue. How can I reduce stress in my life if I am always having to throw fits just to get my regular prescriptions filled.

Who's to say it may slip out that she says anything to anyone? I've kept this from my family for over 5 years in fear anyone would find out. I am lost, depressed, scared at what might happen to me if someone should find this out including my son who also has a chemical dependency. What am I going to do now? My whole life has been exposed. I will tell you what the medication is, but not over the computer.

No one seemed concerned about it until I asked for an accident report. I was told there was no such thing. I asked if it would get reported and he said yes through the computer. I asked for a printout and was told there would be none available. I told them I was requesting something written, describing the error. I was handed a very small scrap of paper with the district manager's phone number and the name of the pharmacist who was on duty the day my script was filled. I was also apologized to and was told that if I intended to sue, this would be reported and not to worry.

Today, however, that rudeness was taken to a whole new level. I was made to feel like a criminal and was talked to in a way that is totally unacceptable. My thyroid medicine was changed and an additional thyroid medicine was added. I asked for the name brand of both, not the generic. That was the 1st issue. A nameless lady on the phone said, “We have always filled generic for you, why change?” I simply said, “I want the name brand.” The doctor had also written the prescription for 188 mcq of ** and it does not come this way, it only comes in 88, 100, 175 or 200. So they demanded on calling the doctor. “No problem,” I said, “do what you need to do.”

I called my doctor and he said he had spoken to them and that he didn't understand why they were making a big deal of this, but he did want to change my script to 175 to avoid any confusion and keep the ** at 2 5mg per day. I called Rite Aid to let them know I had talked to the doctor and the lady (who would not give me her name) was very hateful, saying we have to talk to the doctor who had already called but no one took the call. It was a huge mess and bottom line is that I was yelled at and hung up on after 2 calls and 1 visit to this store. The woman was argumentative and refused to listen. She kept saying that my doctor had called in a prescription the day before. I'm like, “No, they didn't. I saw my doctor today.”

What a mess. When I went back to the store for the 2nd time to pick up my meds after 5 hours, it still was not ready for me. I asked to fill out a formal complaint and was again attacked by this pharmacy staff. The one lady literally yelled at me from across the pharmacy in front of the pharmacist who has done nothing. The manager was totally unhelpful, too. Unbelievable treatment. Crazy-making stuff. Stores no longer care about the people they serve who keep them in business. Where is all the customer service gone? Needless to say, I will no longer ever go to a Rite Aid again. By the way, this store never told me the 1st name only of this crazy woman. The whole store is absolutely crazy.

A person from Pinnacle did and said she would call back with the results of what was on the band aid. But nothing since March. Claudio took the complaint from me when I went into the store, but he is no longer working there and the new person has no idea where the report is. It was on loose leaf paper. She gave me a new person who was very nasty and abrupt. Taneil at ** never took a statement from me. I need to know what was on that band aid that caused such a reaction. I had to go into the hospital for a cauterization, had told them of the incident and the saw the scars under my arm.

The doctor agrees that I should find out what type of glue is used on a latex-free band aid that I could be so allergic to. This could be a life and death situation for me in an emergency. I have not gotten any help from anyone. Please intervene. This is a serious situation not just for me, but others who think that latex-free means no latex.

When I tired to contact someone about this, I hit a brick wall. I'm nothing scared anymore. When does our privacy count? I am deeply disappointed over this. What, if anything, can be done over this?

Last month, I went to the store around the corner from me (9910 Frankford Ave.) and was told, "No, we don't have your pills, but wait, didn't you get your pills at Academy Plaza last month (I begged a friend for a ride; I would not have made it by closing time otherwise)? Why don't you go there?" Rite Aid bought all the mom and pop drugstores, all the places that cared about customers. Now all that's left is Rite Aid. They don't care about the people because they know if you need medicine, you have to come to them. I hope this complaint is seen by the right person because the Rite Aid at 9910 Frankford Ave. needs a lesson in customer service and I am sure I am not the only person that feels that way.

Today, I received a phone call from my doctor's office saying that Rite Aid had just called them to say that ** needed prior authorization before they could fill it for me. That would be fine except, that prescription was supposed to be filled SIX WEEKS ago and my doctor has LONG since changed my med. What kind of incompetence loses patients' prescriptions?

Then the Pharmacist said they did not have the med we needed in the store and that it would be available 11am the next day. We told him that wouldn't work since my husband had to leave for the airport at 8am. He said he could call another pharmacy to see if we could get the script there. When he rang up the 2 meds he had, the total came to over $300. I told him the price wasn't right since we only pay $30 for a 30 day supply. He said it had been run through my insurance. I asked him if he wanted to see the card. He took the insurance card from my husband and went back to the computer. I couldn't see what he was doing. Another woman at the opposite end of the counter asked the pharmacist a question.

After he answered, we'd been in the store about 15-20 minutes now, I asked him how many pills were in the bottles. He said there were 90 and he was changing the number of pills to 30. I told him 90 was fine and that we just want them at the correct price. He had apparently been pouring 60 pills out of each bottle and relabeling them. After about 5 more minutes, a female employee came by and asked if I needed any help. I told her it would be helpful if she could call the other pharmacy to see if the third drug was available because we had an appointment we needed to get to.

At that point the Pharmacist, Dennis Tito, turned around and said,"You don't have to be bitchy about it!" I said, "Excuse me?" He then went on about how he was going as fast as he could. I reminded him that the scripts had been called in 2 days ago. He said it was his first day back and that he hadn't been there the past 2 days. I asked if anyone else had been working there the past 2 days. He then complained about how it was the third time he was filling the prescription. I told him that if it had been done right the first time, he wouldn't have had that problem. I then turned to my husband and said I was glad they were opening a CVS down the street soon. Pharmacist Manager Dennis Tito replied, "Me too!"

The mission statement for Rite Aid states, "Rite Aid is a place where customers are treated with respect and they feel appreciated and welcome." I don't think so! I have never been treated with such disrespect, rudeness, and lack of professionalism in my life. As I was leaving he asked if there was anything else he could do for me and told me to have a nice day. My husband and I then spoke with the store manager who gave us this mans name but she could do nothing since Dennis T. is the Manager over the Pharmacy.

Well, on Sunday it was time to take my **, and guess what? It wasn't there. They hadn't filled the prescription, nor had they mentioned a word about it. Instead they had the bottle with the partial script of **, and a second bottle with the rest of it, along with the **. Of course it was a Sunday, which meant that my options were to go to the emergency room, or go without my medication. I chose to forgo the medication and just suffer until I could get it refilled. This drug is prescribed to me as both a sleep aid (without it I will routinely go 24-48 hours without sleep) and for seizure control, so it's definitely a non-trivial matter.

When I called Monday morning, after 28 hours without sleep and after suffering several small seizures, I was told: It was put on hold. When I asked what that meant, and by whom it was placed on hold, the tech did not know and guessed it might be the insurance company or something else, but didn't give me any answer. I went in that day to get the prescription filled. All of a sudden the hold had magically and conveniently disappeared! It's not that they made a mistake, they didn't make a mistake at all. They knowingly and purposefully didn't fill the script and more to the point, failed to notify us of the fact. As I said, this medication is far from trivial. Had it been a holiday weekend, a visit to the emergency room would have been required.

When I complained, I received no satisfactory answers at all. There was some mumbled excuse about insurance companies, and policy. I explained at this point, rather loudly to the licensed pharmacist, that the insurance company was not a medical doctor. In fact, we would have paid cash for the script if necessary and sorted it out with the insurance company later. But we weren't given the information to even make a decision, take the prescription to another pharmacy, call the doctor, or make any other arrangements. Needless to say, we will never do business with RiteAid again. The carelessness of this company, the poor supervision and the lack of quality controls put all of its customers health at risk. I urge everyone to boycott his company!

I then left and got quotes of $125 from CVS Pharmacy and $95 from Kroger. I then went to Costco, where I was charged $12.56 for the identical meds. This RiteAid is in a transitional neighborhood, where many of the residents cannot get to other pharmacies. Many are older and may not realize that prices vary from store to store. I can only assume that RiteAid is participating in a major rip-off of the uninsured in the area. I reported the problem to the store manager and to the RiteAid corporate offices and am awaiting a response - but not holding my breath. I really just want folks to be aware of this insane pricing policy.

the time in which you come back to pick up a refill is crazy. i am a customer at this rite aid and believe me its not by choice,its because itsa the only pharmacy in walking distanca. where is the smile and the greeting? that hardle happens. the pharmacy stays closed more than it does open.

i was refuse a refill on my pain medicine because i was told that i needed to go to another pharmacy because there was no way they could refill my prescrition due to a high volume of prescriptions that day. that happens alot and i cannnot go to another pharmacy except this one anyway for a refill.

i had to go without pain medicine until the next day

When I approached the clerk, telling her I had purchased these lozenges 3 weeks prior at their store and informing her of their expiration date, she asked me once again if I purchased them at their store, and without another word, handed them to another clerk, who gave me a replacement package. No apology was issued and I left. I e-mailed Rite-Aid of the incident and haven't heard back from them. My concern now is that my husband and I both use their pharmacy for our heart medications! What guarantee do I have that these medications are not expired as well. Just mental anguish!

Boston police would do nothing not even take a report... I called loss prevention no response. I called the district pharmacist. No care... now I know where the kids are getting the pills. I asked if there was video. They would not let me see it. I feel as though they are hiding something. The prescription was for bicep tendon surgery. Just dumbfounded. I cant believe no one cares. Pharmacist was extremely rude blaming me. She would not accommodate. Why wouldn't they check an ID on a narcotic on the way out when if you get ** you need to show an ID and sign for it. Unreal.

The employees at this Pharmacy have hung up on me in the past when they are busy, rude and every month when my Dr. calls in my prescriptions the store denies receiving them. I then call the doctor's office and then tell me they have called them in, and I get the same run around everyone every month and when asked to fill out a complaint I am told I can just speak to the Pharmacist. Nothing gets documented and nothing gets resolved. Out of all the RiteAids in the area this one is the worst. They never call when a order is ready. They say "check back in an hour" and this can develop into days.

Fortunately, there are no serious, long-term side effects, but 3 days of my little baby projectile vomiting is enough for me to never go back to Rite-Aid. It was a careless mistake at the expense of an innocent baby. The consequences were that my baby essentially was more ill than he started, and we had to get a new prescription filled at another pharmacy, which cost us more money.

All one has to do is look at the adverse reactions or side effects to understand this could be dangerous. Trazadone is a psych med that produces somulence.

thankfully I did not give the full dose as was on the bottle. I really felt uneasy about the dosage--would have caused respiratory distress and/or death if I had followed the incorrect directions on the bottle. I usually just follow the directions on any prescription bottle, but I just happened to remember the Dr. saying a different dose with the cough syrup.

It's unfortunate that I have to drive farther than I want to and burn more gas.Thank you.

No physical damage. It just shows that when you have a problem no one cares, but all they care about is the money you spend at this store, but will not help when you know you did not buy the items on your bill and they could not tell you what it is. All it said was 5 items purchased, no details.

I will never return to RiteAid. This was the second time this has happen. Suppose I would have taken the medication. I have been without my meds for 2 days, simply because the pharmacist would not admit I was given the wrong med. Please look into the matter. I have kept the medication because I am unable to return it once it leaves store. My co-pay was only $10.00. However, it's the principle the matter and the lack of integrity of the pharmacist.

I did as instructed. the next day, i not only had the original package, but fedex had delivered another prescription for the same person (not me).

For almost a week this person has been without their medication due to the poor quality control of the rite aid pharmacy mail order dept.

I went home and took 1/2 a tablet. It was 250 mg, I took 1/2 tablet as told. I woke up at 7:00 a.m. because I had to vomit and had diarrhea. I could not walk, and everything was dark. Everything was spinning. I just thought maybe it would take a little longer to wear off. So I tried to go back to sleep but the bed was spinning and I think I fell asleep but I was hallucinating. Nightmares.. This continued all morning with vomiting, diarrhea, spinning. My son was home, but I told him I just needed to sleep awhile.

I had horrible nightmares, flashbacks from some things that happened to me as a child, they felt real. I kept waking back up, with the vomit and diarrhea, and still couldn't walk or see. Everything was dark. I knew it wasn't wearing off and started to panic. I had to crawl to bathroom. I was afraid to tell my son, he's 14 and I didn't want him to panic. But I starting feeling like I was going to hurt myself, because of the hallucinations, they were so real, trust me I can still remember them and it's been since 8-26.

Anyway, about 2:00 I called my cousin crying to have her come over because I was scared and didn't know what to do. She came over and we called my doctor, but he only had emergency 911 to call. So we called my regular doctor and same thing. So Sandy called Rite Aid to tell them what was going on and what the medication was doing and what should we do? They just said to call poison control. We called poison control, they said go to hospital. At this time, I still didn't know that I had 100mg too much in my system. Sandy called my friend Maryjo to come take me to hospital and she would take my son home with her.

Alex was freaking out, he thought I was going to die. I tried to tell him I'd be ok, just needed to stop vomiting and stop spinning. I honestly didn't know if I was going to be ok. 3:00 p.m. The hospital took me in right away and put me on IV saline to get fluids back in and also med to stop the spinning, I couldn't walk still and still vomiting and diarrhea, and hallucinations. I thought I was on a ship. Sounds funny now, but it wasn't then. My other friend Kerry also came down because she too knows that I can't take a lot of medication, I am sensitive to it, and was worried.

The hospital said I was having an adverse reaction to the drug. They didn't know I had too much cause I didn't either. I stayed til 8:00, then my friend MJ picked my son up, he stayed in room with me, cause he was afraid I was still going to not wake up. I spent all day Sunday in bed. The vomiting stopped, but the dizziness was still there and I felt like I had a hangover. I couldn't eat. My son was still freaked out and not leaving my side. I also missed Monday from work. I still felt dizzy and was afraid to drive and still felt sick. I am a manager and this was quite embarrassing.

I called my doctor to talk to him, but we kept playing phone tag. I was pissed at him, because I told him specifically that I am sensitive to medications. I can't even take 2 ** without falling out. Anyway, he called back and I missed him. I called him and we didn't talk til last week. But I made an appt with my regular doctor, Dr. ** and told her what happened, that was Wed. She said no way would Dr ** prescribe that dose for me. She said she would never have given me that much.

I told "well it was 250 mg and I took 125." She said she would have given me 25mg. I also told her Dr. ** never called me back so I couldn't confirm. Anyway, she said to talk to pharmacy. I called pharmacy and a young woman answered and I asked her if they kept copies of prescriptions. She said yes and I had her look mine up. Imagine my thoughts when she told that yes, I was given 350 when in fact I should have received 50mg. I went to pharmacy that evening on 9-7. I asked to speak to pharmacist. He said the District Pharmacy MGR was there. I spoke to DM, his name is and he said they take these things seriously and someone would call me. I am waiting for them to call. I want a written apology and reimbursed. What should I do.

I called the pharmacy the next day, to see about reimbursement and the same woman, Sue, tells me you do not accept our insurance, which I know is **. I then proceed to another pharmacy for an RX for my same son. And guess what, they call a my son's insurance co., as did this Sue of yours, and bingo my son was still 100% covered, and we paid ZERO for that RX. Now, as you can imagine, I am furious. I am living on a fixed income, and I want our money reimbursed. Would you please help us? You may contact me by phone or email. Thank you.

Well, a few minutes was one hour later with no medication. I was standing right there in the store at the register and witnessed three people receive service at the drive thru while I was standing in the store. I left without the medication because I had given Eckerd more than enough time to provide a service in a timely manner. I have been a customer of Eckerd for the past 17 years for prescriptions for myself and my family and the service has gotten increasingly worse. I live 20 miles from the nearest Eckerd and the wait over the years at times with sick children have been to numerous to count and the latest incident made me realize that Eckerd, for whatever reason does not value my business so I intend to take my business elsewhere.

I thought it was the courteous thing to do to exercise first come ,first serve. I took the treatment I got as a outright insult.

The only damage done was the waiting my family and I had to do for a order that was ready. As I said, I believe your pharmacist purposly ignorned my order. I plan to get my future prescriptions from Happy Harrys

The choice was easy, except I was reminded that I need insurance and with my wife at the Hospital, we needed income. I returned to Tallahassee and the store the next day, very angry, but I was there, the acting managerleft immediately as she had a date for Valentine. My son, Jonathan, passed away the next week, 02/22/04. Of course I spoke out about the crappy people I work for, 18 stores in Tallahassee and yet they couldn't look for a single person to cover the last few days of my childs life.

So if you wonder why the customer service is sometimes poor, and the company was sold off. Its no wonder, with People with no heart, bad priorities. I hope this was an isolated incident of crappy people skills, but it will NEVER replace my stolen time with my Jonathan.

The day after Thanksgiving, I called the pharmacy for his refill. When my husband got home with it, he told me to look at it. It didn't even resemble the first prescription! I called the pharmacist thinking that it might be a generic form of ** only to be told that there is no generic form of it!! It turned out that what they gave him the month before was something called **! I called the Renal doctor on call at Children's hospital to see what the effects there could be for my son with his condition and all. Well it turns out that I was told that ** is not for anyone under the age of 18 nor had it ever been tested on anyone under 18! (Apparently it has now!!) They sent us for so much blood work and testing to check possible side effects, kidney damage, liver damage, etc. Thank God it all came out ok. They said he was very lucky, there was no damage that they could see.

I don't know what I would do if something would have happened to him. I have 3 children and he is my oldest (my baby). He has made it through so many surgeries and illnesses because of his condition and has made it through all of them (some barely) that if a careless mistake like this would have severely hurt or even killed him. I don't know what I would have done. At least I wouldn't want to think about it!! The pharmacist working that night swore that he would call the corporate office that coming Monday morning to report the error! I waited 2 weeks and never heard from them so I called them myself only to find out it was never reported. I guess they figured it was a mistake, I had the right medication now and I would just forget about it and not pursue it. Well they thought wrong!

Eckerds gets to charge more for a 30 day refill if they only do a 25 day prescrition. More money in Eckerds pockets.

That night I decided to check with my insurance company on drug dispensing policies. They said that 60 gram tubes do exist, and if the pharmacy does not carry the 60 gram size then they need to fill the prescription as ordered by the doctor, by combining two tubes. I also stopped by a CVS pharmacy to see if they carried 60 gram tubes. Lo and behold, there were plenty stocked on the shelves.

At this point I am thoroughly aggravated with Eckerd pharmacy for not filling my prescription as ordered and for failing to inform me of any problem with filling it. Had they called me or told my husband before he paid for the prescription, we would have had the option of taking the prescription to CVS. I also would have had the option of getting a different prescription from the doctor, for a 100g tube, which my copay covers and is a size that Eckerd happens to carry.

The supervising pharmacist, Sima, was the third and equally unhelpful person I spoke to about my half-filled prescription. I feel the service at this pharmacy is seriously lacking, and I still feel compelled to stand by my principles and somehow correct this situation.

My complaints: Not paying attention to the filling of prescriptions, which could be the cause of a deadly mistake. Dispensing a narcotic in place of a decongestant. Obvious understaffing and not enough qualified personnel. Total and complete lack of organization and process. All 4 or 5 people behind the counter were, literally, running in circles and bumping into each other. I have noticed this same situation in a close neighboring Eckards less than 5 miles away. Something needs to be done before a casualty takes place. What if the narcotic was given to a child or an elderly person.

If I did not dilligently check our prescription drug book on every pres. filled we would have had many serious reactions.The elderly are the ones who will really suffer cause most of them just get their meds and take them not researching.

I missed an extra hour of work to wait 45 minutes in Eckerds. It is not any better after work either, because I have waited as long at that time also. Maybe Eckerds needs to forget about all the junk they want to sell other than drugs and pay attention to hiring more pharmacists and clerks! That's not all a friend of my was given the wrong prescription one time and almost died.

Per a suggestion of the pharmacy, I attempted to call in my prescription using a touch tone service. Again, adjusting my needs to better suit the company. And again, they would get my prescription wrong. Wrong dose, wrong amount and sometimes even the wrong drug. During my long waits in line, I have witnessed on 2 occasions other customers being given the wrong medication and even an empty prescription bag. I work as a Paramedic in an Emergency room and I always double check my medication before I leave Eckerd. Due to my health insurance, I must continue to utilize this company.

My concern is for the elderly, and people outside of health care that may be unable to check their medications for errors. Who will be the advocate for those patients. In a continual effort to solve my problems with Eckerd, I have complained to the store manager, Pharmacy manager, regional and district manager. Eckerd's response was to send me a $25.00 gift certificate to the store. Is this to compensate my time? My gas? Or the assistance that I have offered to other customers checking the accuracy of their own prescription fills. Let's have some accountability.

Without telling me, the pharmacist proceeded to put all my refills back in stock as soon as I left the counter. This meant that to refill the refills again, they would be dated April instead of March and not covered by Medicaid yet. It left me without these vital meds (I am also a cancer patient) for over a week and now going into the second week because I cannot afford to pay for them.

This is what occurred tonight and many other days i have filled prescriptions there. It is not surprising that she treats the consumer in this manner because she treat the pharmacist that way too, being blatantly disrespectful to him in front of customers and making him appear to be incompetent which gives an uneasy feeling when your life may be in some sort of jeopardy due to an error.

3. Because the store could not access online to the Insurance Company they told me I had to pay full price for my prescription and then get reimbursed. I have a $7.00 co-pay.

If my business in no more valued than this I will take it across the street to Walgreen's. Lucy offered to credit my credit card. I don't understand why I couldn't have my money back. I do understand store policy but should have been informed when asked if I could return this item. As it is I made a wasted trip.

There were at least 5 customers inside the store and a line of at least 5 cars behind me. Only one clerk to wait on all of us, she apologized all over the place for the delay. I place this right on the management for neglect of service to the ten customers waiting for service. I am very disappointed in Eckerd's service. My parents and I spend a lot of money for drugs at Eckerd's pharmicy. It would be nice to get better service.,don't you think?

After I got the meds I remember that Eckerds had a "stock-up" sale on Coke products. I went in to get some. I wasn't really suprised to find the Diet Coke that I wanted was "temporarily" out of stock. And "check with us later" was the best answer I could get as to when they would have more.

They came out and took the bottle. My **, I was given a higher dose which I took a few until I realized it was wrong. As for my ** I was given **, which one of the pharmacist caught after several times, taken it on different occasions. I was taking ** and ** at the same time. The pharmacist asked me how I felt and I told her "totally out of it - spacey." She said she would make note of it. On several occasions I was given diabetic medicine. They messed up with similar names. This is some of the things that happened to me.