Express Scripts Reviews

This hasn't been life threatening in my case, but I feel the need to report this because people can die from this inexcusable lack of service in trying to get their prescriptions. I FINALLY reached a supervisor today. She's promised to help. This is the first time any ESI rep has offered to help. I'm keeping my fingers crossed that this time someone at ESI actually does something.

Economic because I have been unable to take advantage of the cost savings available when ordering prescriptions via mail.

They initially rejected the claim sent by my doctor on a technicality, which was promptly corrected and resubmitted as an amendment. Subsequently, no service rep can be found who has the foggiest idea what an amendment is or how to find one in the system. Three could find no evidence of a denial of coverage as much as a week after it occurred, two found the denials but couldn't say when or why they happened, three said that amendments weren't even possible and that only an appeal (which we were explicitly told it *wasn't* since we weren't challenging whether the drug was actually covered it its category, but rather were correcting the claim paperwork) could be filed.

I am on a time constraint and will likely have to come out of pocket for upwards of 3 grand to pay for drugs this company is too disorganized to recognize that it should be paying for. I am starting the complaint/appeals process today, but given the intelligence with which they've handled things so far, I'm expecting a very frustrating process.

Businesses that perform at this level should be banned from being involved in any aspect of someone's healthcare. Walmart will fill 3 month prescriptions it takes about 30 minutes. EXPRESS SCRIPTS could take WEEKS to fill the same prescription. BAD COMPANY, LOUSY SERVICE A perfect example of the level that healthcare has sunk to in this country. If you need medication and you do not receive it the consequences could potentially be fatal.

I have had to change some medications because they where nto on the list of drug I could either take or afford.

In February, '08, with forms sent to me by Highmark BC/BS, I submitted over $1100 worth of claims for reimbursment to Medco. All of the claims were rejected. On the phone with a Medco supervisor for 3 hours, the problem of an improper form was discovered, corrected, and I was promised it would all be resolved quickly.

It is now the end of May, 3 further rejections, for illogical reasons, the involvement of two other supervisors promising quick turnaround' and I am still without reimbursement. It has created a financial hardship for me, as those funds were a borrow from Peter situation, and it is getting worse by the day, as Medco keeps promising what they don't deliver: the resolution of claims in 14 days! HELP!

I am getting overdraft fees for electronically withdrawn bill payments, as I was promised these funds would be here months ago. My trip to my son's wedding in Philadelphia was ruined as I counted on this money. I cannot buy the new prescriptions I need, nor gas to go get it. I am now in dire straits, waiting well beyond the time it should have taken. I have worked for hour upon hour, with Medco reps, going over these 12 claims. All of the necessary information is there to complete the processing. It has been sheer negligence and sloppiness that has resulted in the rejections. I am scheduled for knee surgery in two weeks and cannot prepare as I am supposed to for it.

Extremely stressful. Medco advertises fast turn around time. But they apparently lose prescriptions, and make no effort to work with the customer. The impersonal attitude leaves one feeling helpless. I now must take time off work to get the prescriptions again, or at least contact the doctors and explain the situation. Perhaps this tiem the prescritions will be faxed. Is their any way to hold Medco accountable for losing prescriptions ?

I had my physician complete a prescription for the strips in a generic fashion (simply specified as OneTouch test strips) so I could obtain a meter that would work with the strips supplied to me by Express Scripts. Express Scripts, after acknowledging receipt of the order on 4/22 and shipping the strips on 5/5 with my receipt of the strips on 5/8 (rather lengthy compared to other mail order pharmacies), shipped strips that would work with only the OneTouch II or Basic meters. Neither Express Scripts nor any local retail pharmacies stock these older meters (only Ultra meters and later versions are stocked in retail pharmacies and Express Scripts).

After several conversations with Express Scripts Customer Service, I was made fully aware that Express Scripts would not accept return of the strips for credit or exchange the strips for those that work with available meters. My local retail pharmacy (Target) was able to provide an Ultra meter, free of charge (Target obtains the meter rebate from the manufacturer thus providing the customer the service of not having to pay and then apply for a rebate). Express Scripts has offered to sell me an Ultra meter (for an out of pocket cost of $65 USD) to work with the Ultra strips that I have had to now order from them. Express Scripts Customer Service is refusing to assist me with obtaining a Basic meter so that I can at least use the original strips that they had sent

$50 USD out of pocket expenses for strips that cannot be used with available meters.

Worst of all, they do not care to do anything at all to get necessary drugs to the patients. I do not want to file any legal action -- what I do want are addresses of the appropriate goverment agencies or pharmaceutical associations. I would like to file complaints against this company. I believe they should not be able to get away with being so sloppy with people's medications. They should be forced out of business - or at the very least, they should be in trouble.

I have a heart condition and high blood pressure. This company has caused me nothing but aggravation, and worry that I will receive my life-saving drugs. My blood pressure goes up everytime I put new prescriptions in the mailbox. I know there will be problems - as always.

To my shock I saw that the ship date on this order was pushed back by another week! So I called Medco to ask why there was such a delay in getting my ** and I was informed that they were trying to contact my doctor to find a cheaper alternative. I immediate informed the customer service rep that I was out of the ** and I needed the prescription filled ASAP (that's why I requested the refill on 4/11). She agreed that the delay was too long and told me to contact my doctor and have my doctor phone in a 7-10 day prescription to my local pharmacy and Medco would cover it no charge to me.

So again I contacted my doctor's office and asked them to call in the prescription. However, when I went to pick up the ** at my local pharmacy I was told the 10 pills would cost me $30. I informed the pharmacist that Medco should be approving it at no cost to me. The pharmacist came back and said Medco was blocking the payment request. I contacted Medco to see why and was informed that I was only approved for a 7-day prescription. In the time it took for Medco customer service rep to look up my account and figure out what was going on, the pharmacy closed. So I was unable to pick up my **.

I asked the Medco rep for a telephone number to call Medco and file an official complaint and was informed that they don't have phone number for complaints. She did however patch me through to a male employee who basically told me there was nothing he could do help and next time I should order my refills earlier. Despite the fact that Medco made several errors in processing my prescription, he made absolutely no effort to help or contact another pharmacy!

After opening the package and discovering it was the wrong medication, I called Medco Customer Service and spoke with Judy Fleming #3342. Judy told me that consumers do not have to approve medication, that any doctor can fax or mail in a prescription for a Medco consumer and Medco simply ships and bills the consumer whether that consumer ever requested the prescription or not. She told me there was no way to return the prescription and that they would not credit my account. She said her supervisor Jenny Sosa could call me back within 24 to 48 hours.

I next called my doctor's office and my doctor's secretary stated the error was due to the doctor's office faxing the wrong prescription to Medco. They had intended to order Ibuprofen but mistakenly requested the Lidoderm Patch 1's. My doctor's secretary said she would fax Medco to tell them it was an error made by the doctor's office and that Medco should take the medication back and credit my account.

On March 11th, I received an email from Medco about my new prescription order. I signed on to Medco's web site and found that Medco was filling a second prescription for the same incorrect medication. I called Medco Customer Service and spoke with Dorla Levy #3206. Dorla told me that my doctor had submitted a prescription for the Lidoderm Patch 1's and they were going to send me a second shipment. She pulled Ed, a Medco pharmacist on the line and Ed told me my doctor had sent in a prescription for Lidoderm and they were sending it whether I wanted it or not.

I contacted my human resources help desk and asked that they contact Medco and see if they could get this corrected. I then sent an email to the vice president of human resources at my company suggesting my company contract with another prescription insurer for 2009. The good news is that my company does not hold its employees responsible for errors outside of the employee's control. The human resources department arranged to have my Medco account credited for the correctly filled prescription (Lidoderm), to send me a mailer to return the Lidoderm prescription to Medco, and to cancel the 2nd correctly filled prescription (Lidoderm).

The bad news is that Medco refuses to accept any responsibility for the way they do business. Medco claims the bottom line is they made no errors in the process and the responsibility for my receiving the wrong medication lies entirely with my physician's office. Further more, they stated it was clear that twice, on March 5th, and again on March 10th, my doctor's office faxed prescriptions for Lidoderm to Medco. Medco states they filled these prescriptions as written by the prescribing physician, Medco fulfilled its responsibility correctly and properly. Medco was correct when they informed me that my prescriptions were properly filled. They never acknowledged that the March 10th fax contained a cover letter stating the prescription on the 5th was an error and to refund the incorrect prescription. This could all be easily fixed if Medco offered its customers an option to opt-in to a must approve prescriptions on their web site. That way whether my doctor faxed the prescription, or I mailed a paper prescription, before Medco actually filled the prescription, Medco would provide me with (1) an image of the ENTIRE prescription they received (2) the cost to me to fill the prescription and (3) the prescription they are going to fill for me - which doesn't always match what was prescribed with generics and substitutions and Medco rules and all that.

8 hours of work-time spent on the phone with Medco, my human resources department or my doctor's office trying to get this straightened out. It didn't end up costing me anything because my company paid my salary for this wasted time and I got a refund for Medco's mistake.

Finally we paid the bill and requested the prescription to be returned for us. Medco's response was No Way! we destroyed the returned medicine and we will not issue a refund. So we were out the $125 and had no prescription to show for it. It's a sad state that we now have a company openly commiting fraud. When I threaten a small claims lawsuit I was laughed at by the MEDCO manager. It just blows me away that some company can send you a product that you didn't order and then force you to pay for it!

Where is my medicine? I had to purchase this at a drug store at a much higher cost.

If this is the way they work, I will not be using the mail order from them and will take the time to go to the drug store to get my meds. At least there I know that they be filled with no hassles. This company should not even be around if this is the way they do business. If this business is ranked 3rd in the US, then how many businesses are there for mailing prescriptions? Must be only 3.

My doctor is 45 minutes away from me, and the pharmacy is another 40 minutes. Their incompetency cost me much wasted time on the phone since Thursday, March 13 until Monday the 17th. I wasted a lot of gas driving around to get prescription and to get it filled.

I have quit taking the Tricor. I'm sure my credit rating will lower, but my husband broke his back and is now on SS disability and I cannot afford any more screw-ups.

I then called Medco myself. I spent over 1 hour on the phone with a customer service rep while she and several others tried to figure out what was happening. I was eventually transferred to a supervisor, Laura ** who could not figure out why the Medco website said I should only pay $233, but I was charged $371. She said she would get back to me. Two days later she called me back and said that the $371 was correct and maybe there was a mistake by my benefits provider. I asked her why the Medco website stated a price that was different from what I was charged. She deflected the question and said she would get back to me. It's now about 2 weeks later and I have not heard back from Medco. Is this a case of false advertising? How many others may Medco be doing this to? I have hard copy printouts from the Medco website as well as my invoice from the prescription. Is it legal to advertise 1 price and charge another price?

On 2/29/08 at about 6 pm Pacific time I spoke with a resolution conflict expert at Medco. (Medco has no supervisors in the entire company. (I have been told that over 50 times, over the years, and I know Medco wouldn't lie to its valuable customers.) I was told by this conflict resolution expert that once they have a customer's credit card number on file, they can charge whatever they want, whenever they want, for whatever they feel like sending me. Yes, the conflict resolution expert actually said that. I'd hate to think what someone who isn't an expert at resolving conflict would say. I said that was illegal, and on my street corner, that was called: stealing. The people at Medco are so criminally ingrained in their behavior; she didn't even have a clue what I was talking about. She had no idea why I would call that behavior stealing. Charging my card, whatever they feel like, whenever they feel like it, for whatever they feel like sending me, is a company policy which it is my responsibility to know. (YES, SHE SAID THAT.) She actually said, "It it not 'Stealing'." Is there any regulator responsible for watching these people and closing them down?

My consequence is that I will stop taking all of my medications (diabetes, blood pressure, depression) once I run out of my current supply unless I can find a more honest source. I will not do business with people who admit over the phone to me that they have their hand in my wallet debiting my credit card whenever they want, for whatever amounts they want, for whatever drug they want to send--and not admitting they are stealing. Street thugs and the Mafia have the integrity to admit they are stealing when they steal.

I NEED my Cymbalta. It keeps me sane....

My son would have to trial other medicines on Medco's preferred list and possibly have adverse reactions like he had to adoral. He was sleepless for almost 3 days, unable to manage himself. I am not willing to put him through that. Does Medco have doctors that say their preferred medicines are correct for my son?

I was told that all of my prescriptions would transfer over. They did; however, Medco took it upon themselves to decide that I didn't need a couple of those prescriptions any longer, or the amounts with which my doctor requested. They blamed it on Federal Blue Cross Blue Shield; however, Caremark never questioned these same prescriptions. I emailed Medco asking when they became more knowledgeable about my healthcare than my doctor. My responses have been very rude and unprofessional. Also, Medco had kept my credit card information in their file from the previous time we had them (over 3 years ago). They started billing my credit card and it was a big fight for me to get them to delete my credit card from their files and credit back my account. Something needs to be done about this company. I hated the day that we were switched over to them because from prior experience I knew it would be a nightmare.

Billed credit card that was up-to-limit and could have resulted in fees and/or interest rate being raised. Not being able to get the prescription quantity and brand that doctor requested because they felt I didn't need it.

My husband was in our Doctor's office watching his prescriptions FAXED with a confirmation only to find now going on three weeks that this PHARMACY cannot find any records. Today I again had to place a call to my family doctor's office and instructed them to fax over again (this is the THIRD TIME) once of my husband's medication and two of my prescriptions. WHY with such a LARGE Company as they claim to be that the patient has to suffer for their lack of better control as to quality and response for their selected Pharmacy? At least I do get some help when I place a call to the customer service Dept BUT I having worked in the Customer Service Field for over 30 yrs. I completely understand the CS trying to assists me BUT they are only looking at a computer screen, they do not have a LIVE PHARMACIST that can find the prescription and tell them if it is filled or not. Their CS is doing a fine job BUT their choice and maybe their LOCATION of the Pharmacy they are using STINKS.

STONG SUGGESTION: Either HIRE more personal that can actually receive and process ALL FAXED IN PRESCRIPTIONS and get them out in a timely basis and enter the information immediately so all concerned (Customer Service Representative, CONSUMER DOCTORS etc.) will be updated and happy to continue using EXPRESS SCRIPT system. So far this company gets a BIG F for receiving and filling prescriptions, I assure you if there was another by mail prescription company I can use I would do so in a heartbeat.

If these issues do not change we will start looking for another Prescription group which will give us immediate service and our prescriptions on a timely bases. It costs us not only money but calls I have to place if not once a week but sometimes two or three times in one day! Being without our medications may cause us further extended MEDICAL SERVICES which may cost this company too. We are both retired and we have better things to do then spend our time either on the phone with your CS or our Doctor's office finding out when and if our refills have been FAXED.

went without two medicines for a few days, very much stress and aggravation dealing with those idiots, time and gas used in going to the pharmacy to cover their shortcomings..

I have some economic damages, plus seizures potentially due to extreme agitation when attempting to resolve issues regarding medco's errors. Someone should file a class action lawsuit for all of us who feel economically and emotionally cheated!

All of these sequenced replies conflicted with one another. Now she is out of medication and at her wits end trying to get an emergency supply from her local pharmacy. After purchasing drug insurance with AARP, they sent her 2 membership cards: 1 for Medicare RX, and 1 for AARP Pharmacy services-Express Scripts. It is grossly misleading and confusing as she did not know which card she should use for her mail-in prescriptions. She used the AARP Prescription savings card-Express Scripts, and the above situation unfolded.

My mother is emotionally distressed and desperate to get emergency medication in the next day or two. Four weeks were wasted trying to get 1 prescription filled. AARP Pharmacy services repeatedly lied regarding the status of her prescription and gave different responses on different days. AARP has misrepresented themselves to the elderly and made an already difficult medicare prescription drug program completely unworkable. As part D is a requirement of medicare, we purchased insurance through AARP-United Health Care that has been detrimental to her health.

I now have a battle on my hands to get them to take back the sealed, unopened packets of wrong medication and send me the correct ones. What an unbelievable inconvenience from a terrible company. If you can get your prescriptions elsewhere, I recommend doing so.

I ask them to please transfer my meds, they refuse and state have Medco call us of course Medco says they must contact them. They refuse to make one phone call to Medco so I can receive my meds. I even asked them to return the refill request to me so I could send it to Medco myself, they refuse.

I have epilepsy, myasthenia gravis and a brain tumor. I need my medication its that simple.Without the tegretol I will have seizures and without the mestinon I will have severe muscle weakness and respiratory distress among other things

On January 5th we sent an email to Medco informing them that he had take his last pill as he had run out. We also stated that we wanted to speak with a REAL PERSON not a recorded message or email. On Sunday, January 6th they did return a phone call and left a message as we were not at home to take the call.

On Monday January 7th my husband called them again and spoke with Medco. They told him that they could express mail (next day) his order to him and he would have it the next day. That did not happen. We tried to get the medication

filled at the local pharmacy as we had the empty bottle and they would not fill it as there was something on his account that would not allow pharmacies to fill this perscription as it was being filled by Medco.

On Saturday evening January 12th at about 4:30 pm my husband began to complain about feeling strange and was being pulled to the left so I carried him to the emergency room at our local hopsital from there he was transported by ambulance to a larger hospital as he needed the care of a cardiologist.He was in atrial fibrillation and its suspected by doctors that he suffered a stroke. The doctors told him that this was a medicine that you do not go a single day without. It was also noted that it takes about 6 days for Plavix to get out of your system He spent 4 days in the hospital. And today, January 17, 2008 we received his order of Plavix in the mail!!

Atrial Fibrillation and possible stroke. Placed on a much stronger medication, Coumadin which will involve weekly monitoring by blood testing. This is a much more expensive treatment. Then there will be monthly monitoring of his blood the rest of his life.

When I did the online search for Hyper-Sal, I was given the option to check the price for a 90 day supply, which is one package per month. I continued on to the next screen, and the screen stated Qty: 3; 4 ml packs, and gave a 90 day supply price of @2.95. I was amazed because this is significantly less than the CF pharmacy charges for the same medication [$59.50 for a 1 month supply (60 vials) is Medco's copay thru the CF pharmacy].

I had my children's doctor fax in a new prescription for Hyper-Sal to Medco right away. I had recently ordered all of the boys' medications, and was expecting a big shipment this week. Last night, I got an automated call from Medco, saying that I needed to update my shipping address, or my order wouldn't ship. I called immediately to verify my correct shipping address. In talking to a member services rep (who barely spoke English), I learned that my shipping address was fine, but that I had exceeded my courtesy limit on medications. I was told that my credit card had been declined and that my order would not be shipped until I gave a credit card number.

Medco has a valid card number on file, but this week, I declined the automatic debit option. Medco has screwed up several orders, and I did not want my card to be charged for any more medication order errors. This has never been a problem in the past...Medco has always just billed me via US mail. When I changed my option for auto debit, I received no information stating that Medco would not ship my order unless it was paid in advance.

I finally got so frustrated (because we are out of one drug) that I told the rep to go ahead and charge the card on file. She simultaneously charged the card and told me the charge was $700. This was not the price quoted when I refilled all the medications online (it was more like $450). I asked where these extra charges were coming from, especially since my card was already charged. This member rep told me that she could not go over the order list with me, and that she would mail me a list in a week.

I told her I wanted to speak to someone who could go over the prices so I could determine where the extra charges were coming from right then, and she hung up on me. When I called back, I got another member rep, who was able to go over the prices. In reviewing the costs of the various medications, I discovered that the extra charge came from 2 orders of Hyper-Sal, which was about 40 times the price shown online for a 90 day supply. This medication comes in a box of 60. The rep said that the online quote was for 12 ampules, and that each cartridge of 4 ampules is what they call a package. This is the most ridiculous thing I've ever heard, because Hyper-Sal is a twice daily nebulized medication. The way Medco advertises Hyper-sal in a 90 day supply as Qty: 3; 4 mL packs led me to think 3 boxes of 4 mL ampules (because it is prepackaged in a box of 60 ampules). Twelve ampules of this medicine is only a 6 day supply. The rep then told me that Hyper-Sal is not a preferred medication (which is why it has such a high copay). This is also preposterous because it is a common CF medication.

Their preferred nebulized saline solution requires the patient to mix 2 different strengths of saline in a beaker, which is unsanitary. I am a physician at Emory University, by the way. I am aware of case reports of serious pulmonary infections caused by contaminated nebulized medications compounded for patients by pharmacists. It doesn't make sense that a less hygenic form of medication would be the preferred drug for people with serious pulmonary disease.

For almost a year Medco has monthly been sending me the same 3 prescription drugs - with no warnings and not a word about interaction. Yesterday when I ended up in the emergency room with Renal Failure, the doctor was livid because for the last year I have been taking a deadly combination of three prescriptions - all of which are clearly noted in the protocol - one of the drugs I have been taking has deadly interaction with the other 2. Neither the prescribing doctor nor Medco ever provided me with a warning and since Medco does not provide any of the drug information or inserts, I would not have had the opportunity to find this on my own. I don't care if I have to pay full price for my perscriptions from now on, I will not use Medco (which is the only way my insurance will cover the prescriptions). At least if I go to a REAL pharmacy I can talk to a human and not a machine - and maybe I would not have gone through the last years of hell and put my life in danger. I intend to report this to every regulatory agency I can find.

Now they tell me I or my doctor have to fax or mail an appeals letter to a different department to have the case reviewed. My doctor's office did that today. I have already had to cover one prescription out of pocket, and since the appeal process can take up to 15 days and it takes Medco 14 days to mail medicine, I will likely have to fill 2 or 3 more out of pocket as well. At $10/pill/day, these little guys get pretty expensive. I have been disgusted with Medco's level of service and the amount of my time and money they are wasting. I have notified my employer, filed a formal complaint with Medco, and filed a complaint with the BBB. I'm not sure what else I can do. I believe I am stuck with Medco as far as my employer's benefits package is concerned, but I may purchase my own all the same.

I'm out $165 every two weeks as we deliberate over the coverage. Numerous hours of lost productivity as I battle with them over this.

I went on line and ordered a refill of my generic drug ($12) from Medco. Instead of filling the order, they emailed my doctor asking which drug I was to receive: Glipizide or Glyburide.

Doctor circled Glipizide and checked Glipizide. Intsead, MEDCO shipped and charged me $83 for Glucotrol. I immediately called them and shipped it back.

They have sent me the paperwork that absolutely proves that my doctor did not order this drug - and I took the paperwork to my doctor for futher verification.

Medco issued a credit to me on October 24th and then charged me again on October 25th.

They are refusing to fill any of my diabetic drugs (any preseciption) unless I pay for the drug that I don't have and never ordered.

This can be a life-threatening situation. I absolutely cannot afford these drugs without the presciption plan that comes with my health insurance that they take $129 every two weeks out of my paycheck

I was stolen from because I have Insurance to cover my cost they would not take my doctor's letter stating he had made an error.

When I asked why I wasn't notified in writing or by phone of the problem, I was told there is no way possible they have the time to contact all the people about this issue.I also asked why they aren't more clear on the three month/one month prescription stating they will charge for three months no matter what. She didn't answer but asked me in turn if I wanted to submit a complaint and I said yes. She said she typed it in my file that the process isn't written clear on how the prescription must be written. She also said I would still have to pay the three month co-pay.

To me it is just a scam to get three times the money by only providing a one month supply of medication. From what I gather from the person I spoke with and the complaints I have read, this happens all the time. Medco also won't send any more medication until the bill is paid in full. I don't see how this process be legal or how Medco can still in business with this type of misrepresentation.

Financial burden of paying three times what I should have paid when they convinced me to switch so I could save money. The stress of receiving only one month medication, knowing I had to get another prescription to pacify Medco and yet another prescription so I could have my medication until this gets straightened out. I'm concerned they will again fill my prescription wrong to continue to get more money. Medco can't be trusted and I have been duped.

I had to call the doctors office to phone in a different perscription to a local pharmacy for a 14 day supply to hold her over. They continually gave the run around, and my daughter is without her meds because of them. Do they have to answer to anyone? Who controls them?

I have called the doctor to phone in a 14 day supply to a local pharmacy. I will be moving all our prescriptions from there and hoping they have to answer to someone. I called 5 times in one day to straighten this out to no avail. Are they in business to kill people?

My husband called and told them that we only needed one month maybee 3 at a time, But they sent all the prescription at one time. When my husband called to tell them that we could not use or pay for that all at one time and that we were shipping the case back to them, they told him we could NOT do that. And that if we did they would have to throw it away EVEN though it WAS NOT OPENED and we would have to still pay the bill. This is totally ridicilous when we didn't even authorize them to ship it to us anyway!

AND on their privacy policy states we refill your prescriptions when you ask us to do so. I think this company is terrible and should NOT legally be allowed to do this. Do we owe for meds we didn't authorize or even call in for?

It was tough enough coaxing her doctor into writing a 90 day supply of pain medications in the first place. Now Medco expected us to go back and ask for more prescriptions because they couldnt fill an order in a timely manner (over a week). My wife complied and the temporary supply was reimbursed by Medco after two months and many phone calls. Now the same thing has happened again. Medcos excuse was that they couldnt read the dates on the prescriptions. I could. They also claimed they were unable to get a hold of the doctors office in four attempts. This has never happened to us.

The supervisor at Medco would not allow us to talk to a manager or the Pharmacist unless, get this, we wanted to know what the patient will experience when their pain medications run out. Thanks a lot!

I am sending this complaint on to Blue Cross in the hope that they will find a competent replacement for Medco. In the future, we will spend the extra money and go to our local pharmacy to get her prescriptions filled. At least she will have her medicine in minutes.

Consequences of interrupting a daily pain management regimen are twofold. Not only does the patient now have to endure severe pain, they will also experience the withdrawal effects due to being totally deprived of their prescribed medicine.

It was only when I was in dire need of the prescription, did I do the research myself and find out what the delay was. So, I went back to the drawing board requesting from my doctor that he MAIL in the original perscription and Medco by mail form. He obliged, but when I received the perscription, it's only 30 days worth, not 90.

The doctor claimed it is because Medco gave him the run-around with NY State Law. However, when I called Medco the representative told me (after a lengthy pause and her looking up a bunch of legalise) that I would indeed be entitled under my plan for the 90 day supply, but that the doctor would have to write it as such: Quantity = 90, with 1 refill. She also referred to Code AF having to be used by the Medco staff. Then, she backtracked when I asked Where is the physician mail in form on your site? and told me I would have to download the patient one which to me, made no sense.

If they didn't accept a FAX from a doctor's office, why would they accept my doctor's handwritten perscription with MY MAILING it in?? Why wouldn't they have a FORM that the DOCTOR can mail in along with the perscription? She said she could either transfer me to their pharmacist, (to which I said no thank you!) or, my doctor could call the 800 number and get advice on how to write the prescription correctly.

What a mess. I agree with earlier complaintants - Medco can't hi-jack people's access to their meds without a fight! (At least not from me!)

My Physician ended up calling rx directly into pharmacy on 4/13/07, which I was told would process in 3-5 days. It is now the 25th and I still have no prescription. Again dealing with pharmacy reps and supervisor gets no where. Extremely poor customer service and quality of care. Filed complaints thru Express Scripts Patients Response Officer and my insurance co.

The web site says one refill. So I faxed the scripts nope not good enough. Have to have the doctors office fax them again. Then I talk to two managers one above the another and they still don't do what I asked. I wanted 11 of them sent over night at their expense $18. Did they do that NO of course not. They send 9 of them regular mail and 2 over night. I am holding my breath I don't run out of pills. May none of the employees never have an illness they need meds for.

If I don't have my drugs to keep me healthy I end up in the hospial for 10 days on intervenes antibiotics.

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I spent half a day going to each of my doctor's offices to have them fax new prescriptions to Medco. I have been checking my order status 2-3 time a day since and it is constantly changing and constantly WRONG!

I am supposed to get all generic drugs, but one day they are showing the generic drug as pending and the next day they've changed it to the name brand. I had 3 prescriptions faxed to them 2/21 and one has shown up correctly, but has not shipped (nothing will be shipped prior to Feb. 28th).

And to top it off, when I do a price check, it tells me my retail pharmacy is cheaper for two of the drugs! I thought the whole point of this mailorder/nightmare/hassle was to get the cheapest price. What a joke!

There is no automatic sensor to indicate fingers ot hands/limbs that are placed there as an aid to get out.It is the natural motion to place your hand/forearm on the front seat when getting out of the rear seat of a 2 door car. Since they only exit from the passanger side I can only speak of what occurs from that dise.

Although, I have reenacted the scenario on the drivers side and the same situation occurs. When pushing the seat forward the motor automatically lowers the headrest without a sensor.

3 of my 4 children have had serious injuriries resulting from the headrest.

My 4 year old son was getting out of the backseat and the headrest caught 3 of his fingers under it. He was screaming as the headrest was continually trying to get all the way down while crushing his fingers.

The ONLY option was to yank his hand out. My 7 year old was exiting the rear seat when hif forearm was crushed resulting in a bruise and hickey like mark where the headrest crushed him.

My 10 year old daught also had her hand crushed under the same head rest. There is no way to push the headrest back up as it is crushing the bones. They all now know to wait until it is ll the way at the lowest position before exiting the car.

Medco is constantly sending me the wrong forms. I have the correct information to give them, however, they will not send correct ones. Medco has my money for the perscriptions, $2200, as they have charged this to my discover credit card. In order for me to be reimbursed I need their cooperation. I need their paperwork to mail to my secondary. In my opinion, Medco is playing dumb when it comes to sending the correct paperwork. I will also be filing a complaint with my Texas State Board of Pharmacy in Austin Texas.

I asked that they correct records to state the reason for the return is damage. They stated records couldn't be changed. One of my early calls, CSR stated that I was not the first person that day to call because the lid was not put on, and meds were damaged.

Due to these decisions that have been made, I have to buy my prescription out of pocket. My medication is $10.00 per pill. I can not afford this. If I can't afford my medication, I can not take it.

Yes! Our blood pressure increases during stressful phone calls to them, for missing prescriptions and 3 times the extra cost at a local drug store for the actual prescription that we should have gotten from Express Scripts that we are already paying once for! We are retired and get an argument from them but no results untill I get mad enough to call Mississippi Congressman's office to complain. My blood pressure goes up. Is this part of their plan? (To try to cause strokes and actually causing high sugar and blood pressure readings) That my good doctor is trying to prevent!) My wife's sugar and mine are under care of this company that we are giving $175 a month to, so we can not get anything but an augment which is taking it's toll. We have to further spend MORE money at local drug stores and pay 3 times the price for our drug care that Express Scripts is GETTING PAID to provide through the US Mail. What a Crime! Larry King we need you!

Commercial couriers tend to damage a very high percentage of the packages they handle. It is bad policy and very dangerous to the patients requiring this medication to ship it commercially to one's doorstep (where it could overheat in the summer or freeze in the the winter). My Rheumatologist agrees that it is not good policy to transport Humira via commercial couriers.

Humira is a self-injectable live antibody suspended in a liquid base that needs to be kept within a very narrow (9 degree) temperature range and also needs to be handled with a certain amount of care (not dropped, shaken, crushed, etc.) to maintain its therapeutic efficacy. After I'd explained my position (thoroughly discussed in several recent email communications) Phillip Baker (a Medco administrator) asked me if I'd be willing to give it a chance. Clearly, the decision makers at Medco are willing to take a chance that using commercial couriers will not result in compromising the therapeutic efficacy of my Humira prescription. They don't have anything to lose... but as I explained in multiple emails to Medco representatives, it would only take one compromised batch (even a one or two week supply) to cause irreparable damage to my health and ability to function.

After joint damage has occurred, as a result of Rheumatoid Arthritis, it doesn't recover while the disease is active. Humira helps to slow the progress of the disease - it doesn't stop it. Ground that's lost in this battle is lost for good. I'm certain that if Mr. Baker or anyone at Medco involved in this discussion were in my position, they'd feel uncomfortabe about taking that chance. I'm one of thousands of RA patients dependent upon Humira. Medco is unnecessarily risking our health by unwisely adhering to this policy.

Medco's service and support is nothing short of simply being insulting. When attempting to resolve this matter, I just get handed off from one person to the next, each adding a non-matching variation to the reason why there's a delay. Each Medco customer service rep's story changes from person to person. This type of event has occurred each and everytime I've tried to have medicine prescriptions refilled, renewed or reordered.

Out of prescription medications to control severe hypertension (high blood pressure) and the medical consequence for uncontrolled hypertension is considered life threatening. In addition other medications are required to control the life altering side affects of taking hypertension medications, the consequence of which affects the quality of life, which leads to severe depression if not controlled with medication. Medco has been negligent in their responsibility to ensure prompt attention and service for medications that are life sustaining.

On 04/12/06 the (canceled) Advair at a dosage of 250/50 prescription arrived at my home. Subsequent to the delivery of the cancelled prescription, I called Medco to advise them of having received the wrong prescription and to verify that the correct prescription was being sent and to verify that I would not be charged for the Advair at a dosage of 250/50. However, the individuals to whom I spoke on that and subsequent occasions are all informing me that Medco is going to continue to charge me 120.00 for the prescription that I had ordered to be canceled on 04/04/06.

In justification of their actions, each Medco representative with whom I have spoken has stated some variation of the following:

2. I was given no guarantee at the time I called in the cancellation.

To the former (The Medco process is an automated process), I would like to respond:

•Medco’s internal communications procedures and any resident inherent weaknesses are Medco’s problem and I should not have to suffer for them. I, their client, made my request prior to the prescription’s having even arrived at their company. How Medco fulfills my request is their company’s own, internal challenge.

•I see no policies or procedures concerning cancellations posted on Medco’s web-site, nor has anyone from Medco been able to provide any such policies (in writing) to either myself or my advocate from company's Benefits center. If Medco's policy on cancellations isn’t publicly available, how is one to abide by it? To the latter (I was given no guarantee at the time I called in the cancellation), I would like to respond:

•I never asked for a Guarantee when I canceled the order as it seemed (and was) a timely and reasonable request on my part.

•While the Medco representative indeed did not say specifically that they will guarantee anything, they also did not state that they will not guarantee anything either.

As it was a very simple request, if any problem was foreseen, perhaps the Medco representative to whom I spoke should have stated “Mr Customer, we can’t guarantee that your request will be honored. If we do send out the wrong prescription, you will be charged for it”. However, had such a statement been made then and there, I would have been asking for a supervisor right then and there!

I am now expected to pay Medco 120.00 for a prescription which I had requested be cancelled and fear that while I attempt to arbitrate this, they will delay any future orders that I place.

The rep said that when I receive the medication, I should call them and ask Medco at that time for a $50 credit. I asked why I had to wait to get the money credited . She said because the price is going up on June 1st 2006 and the new price is already loaded. I asked what June 1st 2006 had to do with today, May 5th 2006. She said that by the time I got my medication it would be June 1st so I had to pay the price.

The problem is that it was $120 and I did not need this medication. I explained this to this representative and asked to speak to a manager, she advised that I just DO NOT ACCEPT THE package when it arrives VIA UPS. Therefore, we did not accept the package when it attempted to arrive our home for deliver and it was refused to be returned to the company. The company to this day, refuses to delete this invoice and now claims that because the medicine was made and shipped that I am responsible for this medication. This is absurd. I have called many times and spoken to many people and been hung up many times on account that it is a long distance call for me since I live in NC and this company is located in NJ.

After contacting my employer's Help Desk and their intervention I was told that Medco was sending me an appeal form in 7 days. I have never in my 66 years done business with such an unprofessional and rude company. The order arrived 9 days after I cancelled it... The two Medco Customer Service Reps yelled at me and would not listen to anything I had to say. It's a shame that people like this are hired when there are compassionate people looking for jobs.

Because Medco did not cancel my order I was billed $70. (which the CC company has removed from my bill) and IBM will be billed over $500 which will go against my prescription cap. Since we will definitely go above our cap this year we will have to pay this $500. Not to mention the emotional stress this has caused my wife who is dealing with cancer. Medco's lack of professionalism and their lack of customer service has caused us much distress.

While I am sure that the prescription card is supposed to save his company money, I believe that Medco is fraudulently making money off people who forget, or do not have the time to jump through all their inconvenient hoops. It becomes like a rebate-many consumers do not receive the benefit they have been promised. My daughter has been unable to finish school work that would have posed no problem, had she had the medication that her doctor prescribed for her. We are so frustrated.

I called Medco again and was told it would be resolved, but I needed to mail a new script. Meanwhile, I was forced to get a 30 day script from my doctor until Medco figured it out. This resulted in a three hour trip to the pharmacy because Medco would not approve the 30 day quantity. I then mailed in the new 90 day script and called to verify that the authorization had gone through. I was told that it would be filled correctly. I checked the website after it was processed, and found that-once again- it was not. I called Medco again, to learn that the original authorization was mistakenly submitted for the incorrect dosage. I was told that I would need to begin the process for a new pre-authorization. This delay required another trip to the local pharmacy.

Clearly Medco lacks the ability or the desire to recognize and meet its customer's needs.

When I went to CVS to pick up the prescriptions, I was told that they were not approved by Medco since I had already sent in an order to the Medco Mail Order Center. I called the Medco customer service number and spoke with a rep that told me they would not approve the prescription for 30 days but I could get another prescription for 14 days from my Dr and they would approve that. I could understand an issue with them not approving my prescription if it was one that I was only taking for a short time. However, I will be taking this medication for years.

This instance is a prime example of a company trying to save money and the expense of their customers health. The sad thing is there is nothing I can do except write this complaint. Medco will continue to get away with their unethical business practices. I will miss 2 weeks of medication to control my Diabetes.

This is the second time it's happened to me. The representative was helpful only to the point of getting the order cancelled, however didn't want to acknowledge that a serious medical mistake could be made by continuing this practice of switching out peoples prescriptions. The mistake could come from a person in my situation-in that I also get different medications which are not paid for by my health plan, but are paid by workers compensation and are not known by Medco. Their own staff pharmcists have no way of knowing about these other medications and could instigate a deadly reaction by switching medications around.

What is it going to take to get Medco to stop their practices? I see where they've settled the suits brought about on behalf of the government workers, but this isn't a government plan, it's a private plan through Blue Cross/Blue Shield. I am so fed up with this, and it seems that as consumers, our rights are being violated left and right and no one is doing anything about it!

I called today, because my EXPEDITED order is 2 days late, and after being forced to hang up from their automated system to find a real person, I was told my EXPEDITED order would be received by 2/27. No email, no notification, etc. And, there is no note of the expedited order. The last 2 phone calls were very frustrating and controlling by the representatives, you feel as though your hands are tied behind your back. I don't want my order changed to expedited, as I am sure they will end up charging me and then I would have to be at home or have my delivery address changed and that just sounds like more trouble to me. And in the end, I wonder how a pharmaceutical company can legally get away with not filling a perscription which requires it to be filled in 7 days?

I guess I will just buy it myself than go through this again. And I doubt I will have it by the 27th anyway with so many unfulfilled promises. And finding a way to complain on that award winning website is non-existent, as on their corporate site. I think I find the automated representatives more friendly too.

I wait until i'm out of med to refill because i can't bear to make the call. I see elderly not getting meds at all because they can't use their horrible system.

The sad thing is I am on social security and have to pay $195.00 for a prescription I did not want. I would appreciate it if they cannot fill a prescription like it is written, they would call me. I feel I have been taken advantage of.

I now have to pay the $250 deductible for 2006 to have this medication filled.

This is a nightmare. I have severe medical problems and cannot do without my medicines. Some are ruled by law and they are telling me to do something that I could not legally do last year (90 day prescripion instead of 30 day, mail order instead of hand carry). I fear I am going to have to simply pay the full price because I need the medicines. This is in spite of the fact that I have paid for Medicare Part D (through Health Choice)and the cost of my private insurance. Help!

We got the prescription back again with a note saying we still had to pay, and that the Health & Safety Act would not let them accept back dispensed medicine. We have been disputing the $80 order since Dec. 2004 with numerous phone calls and letters, but Express Scripts just ignores our complaints. They have recently sent this to collections. We have sent our documentation to sall parties involved, and have asked them to at least provide evidence that our doctor ordered the prescription, which he did not do since he took me off this prescription in Novemeber of 2004.

How do you fight a company that is in error but won't do anything about it? Our credit is impeccable and we have never been in collections. Does this not tell you that we are legitimate law-abiding citizens who do the right things, and pay our bills which are legitimate? This is completely wrong for a company to send a prescription not ordered, then do nothing about rectifying it. To me it appears like a scam. They figure we will eventually tire of the fight and give up and pay. We won't. We do not owe any amount for a prescription we did not order! Is there some agency we can contact to file further complaints against the unethical practices of this company? Because they are so very wrong, I would rather go to jail (whcih would be a great injustice) before I will pay them a cent for something that was not authorized or ordered.

This is over $80. But in principle, we cannot pay for something we did not order. The damage is in the fact that they will not listen to our complaints, and have sent it to collections. We have excellent credit, always pay our bills on time, and do not want this tainting our good standing. A company cannot just send an unauthorized order to someone's home and EXPECT payment, then send it to a collection agency, ignoring our pleas for some assistence in the matter, then start adding on interest as a threat to force payment. This is highly unethical!

When I called them they told me it was delivered in December to someone signing with the initials TAM. I have not idea who that is. I sent a letter explaining my situation and received no reply just numerous invoices for the missing prescriptions. When I called today and talked to a billing manager, she told me that I had 60 days to contact them about the missing prescriptions and that I did not. But I did contact them in February. In fact the initial person who answered the phone even said that there is a recorded conversation in their records that I called in February. But now they are saying that I did not contact them until April and there is nothing I can do about it.

I am probably going to be strong-armed into paying $210 or it will be negatively reported on my credit.

In addition, this is not the first time I've had this exact same problem with E-S. The first time was 2 years ago. It was also filling a new Rx, where I had to mail in twice, and had my doctor fax in twice and call in once, the Rx to E-S before it was finally registered in their system. At this point, I've had it. Their customer service has been terrible, implying that there's nothing more they can do. The Rx isn't in their system. I'm getting no real support, service satisfaction or assistance from them. All I've received is there's nothing more we can do and you'll have to get a Rx from your doctor. There's been no acknowledgement so far of the 2 weeks of hassle I've gone through, or the fact that I've gotten Rx's from my doctor and had them sent in according to their easy steps and still nothing.

I've read other complaints regarding E-S concerning similar dissatisfaction and want to make people aware of the problem. Maybe then they'll realize that they're easy system isn't so easy and there are flaws that need to be addressed.

The Rx I'm waiting for is certainly not life threatening as some medications might be, however dealing with E-S has proven to be quite a hassle. Especially the implication that there's nothing they can do and somehow the problem must lie on my end, (with myself or with my doctor's office) is very frustrating. Certainly with the amount of problems I've had, there must be some sort of improvement that could be made on their end.

Today I called Express Scripts to be told that they had called the doctor twice and had not received a response. The result is I am completely without my diabetes medication. Should I go into a diabetic lapse I will hold your company responsible. I have explained to my family what has happened and what actions they should take. Even though I also hold my doctor responsible for not responding to you, your company was negligent in first deleting the refill order and should have been persistent until they got the needed prescription. Since I have been taking this medication consistently for two years with your company, they should have made arrangements for me to get an immediate temporary prescription. They never informed me that they were unable to get a response from my doctor. I find the irresponsibility of this company appalling.

Having been without my required medication I am at risk for repercussions due to my blood sugar not being kept under control.

I am now stuck with 3 months of pills I cannot take. Medco will not refund my money and to be honest takes no responsibility for this at all.

To add insult to injury, if I had gone thru a local pharmacy -- an option my plan offers, I would have only paid $10 for the 15-day supply according to my plan!

I've gone through my Human Resources Department for assistance and they are getting the same reply. I am angry that they are trying to get away with this. It's not an enormous amount of money, but it infuriates me to think that they get away with this from day to day. I have elderly parents and understand the struggles that older Americans have with fighting the system.

"Well, can I get a refund since I'm not satisfied with this service?" I aasked. "NO," I was told. I would go to the neighborhood Walgreens if I wanted one month-- it'd be cheaper! I asked them aren't they a business? I can get a refund if I'm not satisfied with their service. No, I was told. As a consequence, I will be paying $75 for a one month supply of 9 pills, so that's about $8 a pill! I would have paid $30 at a retail pharmacy. I am a single woman with 2 jobs, so extra expenses are difficult.

It is extremely depressing to look at a nearly empty pill bottle, and know I have to either try to reorder, or choose to do without. I never knew what depression was until I had to start dealing with them.

Damage Resulting: Money and time lost. Damage to kidneys, eyes, heart, etc. for both me and my 15-year-old son.

Without my medication my symptoms of MS have worsened which has caused me to miss work and be bedridden. I will also have to start at a lower dose if I ever receive it and taper up to a full dose suffering side effects from having prior withdrawal.

"The quantity and days supply above were used to calculate an estimated price. Please note that the actual quantity and/or days' supply may vary. Your doctor's instructions on how to take the medication, state and federal dispensing guidelines, or how the medication is packaged may impact the quantity and/or days' supply you can receive."

This doesn't say anything about them charging you for 90 days if the script of for 30 days. I'm frustrated with them and have nowhere to ask for help. I don't feel they should be allowed to take advantage of consumers this way.

I am 10 weeks pregnant (with possible miscarriage) and am not handling being stolen from and lied to very well. I don't have money so being cheated $100.00 is a lot to me. I mean they could have called and asked if I wanted to lose money that way or told the doctor that he had to write a prescription for 90 days instead of 30.

They say my doc can send a new script but since it's a new one I would have to pay the $80.00 again. When I try to explain to several CS reps they seem to be deliberately dense. I am unemployed single mother with a disabled child. I can't afford to pay $80.00 again. If I did, any savings from home delivery would be lost and it would be costing me more than if I went to the pharmacy. As it is, I have multiple autoimmune disorders but I have to pick and choose what scripts I fill because of finances. I cant afford to get ripped off.

Since I am a college professor, my child and I have been off work/school until Jan. 5th 2004. We ran out of stimulants and have been trying to cope mentally without them un till we got our new supply of meds. Everyday, we tried not to leave our home since UPS requires an adult signature before delivering our meds. Finally on Jan. 2, we got two letters in the mail stating to call their offices about our meds, because they have not been able to reach us by phone. The letters were mailed by them on Dec. 26th. I called on Friday, Jan. 2nd and talked to Angeli at ex. 5171. She told me that because my doctors office was closed until Jan. 5th and they could not reach me, they cancelled all three of our meds and that now I had to get duplicate prescriptions for all three of them.

They said they did not have a phone number where to reach me but I stated that I put down both my home and work number on every RX order since they require them on their RX order forms. They did not offer me any excuses about why they did not have my number. Can they legally cancel people's prescriptions? My God, in this case, they are playing with the state of people's mental health.

This practice of cancelling people's RX's especially, controlled substances needed by people to be productive at work, concentrate so they can drive safely or be productive at school sounds like a good cause for a class action suit. I explained that my son and I had a doctor that was located 2 counties away from my home and the drive was 80 miles one way to travel to his office. Also that, I usually only visit my doctor once every three months. Also, that my doctor could not legally call in any new prescriptions since all three drugs were controlled substances and that he also never mailed these types of RX's to his patients. Also that this situation puts me in a bind since I needed to return to work and my son needed to return to school on Jan 5th without any RX's and this would severely effect my son's and mine ability to focus and be productive at work and at school.

I was given an emergency number to call to explain my situation but was also told that even after calling the number, there was no chance that they could fill my prescriptions without new ones. I did not call since I thought it would be a waste of time for time for me, not to mention the additional emotional upset this would cause for me.

My husband and I have decided to skip work on Monday Jan. 5th 2004 and travel to my doctor's office to try to get this situation straightened out in person and hopefully avoid any more runarounds from Medco Health. My husband has decided to come with me so that he could drive us safely and offer me some emotional support.

This is not the first time they have messed up the RX's for my family. Incidently, they have been filling the same three RX's for myself and my son for the last four years from the same exact doctor. I just don't understand why they need to call the doctor every time to verify the same three RX's each time before they fill them. It is very unfortunately that my insurance, Blue Cross/Blue Shield of Florida Federal employee Plan employs them as our only mail order option. I feel like I do not have the consumer choice to deal with anyone else.

My God, since Federal Employees are the largest group in the US, I would think they had a lot more power to get their employees better service then this. I could get my Rx's filled locally at a higher price and only at a 30 day supply only at one time because of its controlled substance status. This situation poses an additional hardship as far as money, and additional travel time to my doctor is concerned.

Doctor wrote me 2 new triplicates that I had to drive 15 miles to pick up, and requested that I call Medco and see about getting the cancelled "triplicates" sent back, because the doctor said these had to be kept track of. Upon calling Medco back I was told that the prescriptions were being processed and would ship out 12/17/03. I asked how that could be when they cancelled them the day before. I was told whatever the problem was had been resolved.

In the meantime, I had to go to two local pharmacies to get the meds filled. When the 12/17 shipment did not arrive by 12/29 I called Medco again to follow-up. I was told they were due to ship out Jan.5 2004. When I asked why and relayed all this history, she knew nothing, however their records now reflected the pharmacist had gotten clarification, for what they couldn't say, and a fax renewing the original prescription. I found this very entertaining at this point and so did my doctor. Obviously someone is very creative with their record keeping.

Damage Resulting: Had to pay additional month's supply at retail rate until mail order arrives. This entailed 4 hours of time, driving to doctors office to pick up "triplicates", having to go to 2 different pharmacies to get meds filled, return trip to pharmacy while they contacted my insurance to explain problem for override prescription. I am not wanting any personal remedy, but would like it known for the record that this is very shabby record keeping for a large mail order pharmacy. (Scary)

Economic damage: Charged $50 for a 30-day supply when I should be getting a 90-day supply. Please note that a 30-day supply can be obtained for $23 in my retail pharmacy. Other damages: They are aggravating my medical condition by giving me a runaround from one customer rep to another.

The ongoing incompetence, misinformation and bullying has greatly increased my blood pressure and stress levels which is what the medications are treating. At this time, I have not yet resolved Medco's bill and I am checking to see if I have been overcharged on other prescriptions.