Finance of America Reverse Reviews

I have a retirement plan regardless of mortgage but I needed something immediate to fix my house and help my son who is graduating college, but the company I was signed a reverse mortgage with was not the best choice. Eventually, I got this reverse mortgage with Finance of America Reverse but not on the condition that I would have liked. I definitely do not recommend Finance of America Reverse. I recommend the other bank which I just made a deal with.

We had the first finance reverse mortgage through a local person and it seemed like it was hardly what it all should've been. Then I saw this note whenever I got one of my monthly papers on my first mortgage saying if I was interested to notify so and so, and that's what started it with Finance of America Reverse. They were very caring and my loan officer was very nice and understanding. If I had reason to recommend them to a friend, I would.

I’m 87 years old and I fell, broke my hip and I can’t work anymore so I decided to have a reverse mortgage on my retirement plan. CCOA recommended Finance of America Reverse and I had a great experience with them. The loan officer was very friendly, knowledgeable and helpful. I'd do it all over again and I'd recommend them anytime.

I am power of attorney for my mother-in-law and assisted her beginning to end with Finance of America and her reverse mortgage. I made initial contact with William **, LLC and from the start I was impressed with his customer service, knowledge and honesty. He made every effort to keep us informed of progress and potential for delay, throughout the loan process. The reverse loan has many of the same aspects of a home purchase and should not be taken lightly. I am very particular about business customer service and have high expectations of service in matters of importance such as the reverse mortgage. This company does everything possible to make you at ease and get you through what may be considered a stressful situation. I highly recommend this company if you are considering the reverse mortgage.

The plan from Finance of America Reverse seemed like a good deal. Since they were doing their own in-house financing, they were able to take better care of us than somebody who was trying to make a profit in the middle. Also, Patrick was good and everything was great. The experience was fine and comforting.

The loan officer from Finance of America Reverse was very helpful and if I had any questions, they were able to answer. They keep me up to date and I can count on them to let me know about my issues. I've had a good experience so far and I would recommend them.

Everything was okay with Finance of America Reverse. It was done pretty quick even though it took a couple of months. However, I wish Finance of America Reverse had been a little more upfront and told me what their fee is. I didn't realize the fees would be so high. I could have pulled out. Any guidance that I had to deal with, like going to a counselor, is considered a separate service which I ended up paying for because they wouldn't really give me a whole lot of information tied to that. I just really wish I hadn't done it with them because they have a lien on the house. I'm gonna have to sell it because I don't want that for my kids to have to deal with. I wouldn't really recommend them but I'd recommend others to go through everything.

My wife and I sat down and we tried to work out a good budget because we wanted to retire so we figured that getting a reverse mortgage would be a good way of going. Finance of America Reverse was the first one to respond and Amber was super and perfect. It was awesome and everything was great.

My experience with Finance of America Reverse was long, but it was pleasant. We figured we’d die in our house and we don’t wanna pay down the existing mortgage so we got a reverse mortgage. My interaction with the loan officer was absolutely terrific and pleasant. Even when there was a bit of a miscue on their side as they sent the wrong paper, everything was fine and really, really smooth.

Finance of America did what they said they would do when I did reverse mortgage as part of my retirement plan. Everything was fine. I've had it for quite a while and I'd recommend them to others as well.

I was lied to and misled by Finance of America Reverse from day one. To begin with, I’ve told them that I had poor credit. I had an accident 11 years ago and was out of work for a long time, and I was sued by all my creditors and all the banks took away my credit. I’ve told them that, and they said it wouldn’t be a problem. When they checked my credit, they said I have to put a lot of money in escrow, and then they’re going to pay my taxes. I have to lose part of the money to make sure that I was going to pay taxes and they can pay the insurance on the house and everything else. I agreed to all that.

We couldn’t make it with Social Security, so we decided on Finance of America Reverse. Their loan officer was very nice, and the only thing that bothered me was she would say things and then say, “Oh, I have the wrong file.” That happened several times and I feared that something would get messed up. Other than that, I was glad that it was done and that it’s over. It was busy work but the completion of it made it all worthwhile.

We've gone through a reverse mortgage before so when we needed to do some planks of the house the same way as before when we got it done, we didn’t really go into the loan process blind. Finance of America Reverse explained everything well and it’s a good deal. Everything went real smooth and we’re pretty pleased.

Finance of America Reverse told me a lot of things that weren't true. I have not been happy with them at all and would never advise anybody to use them. All they wanted was to get their commission. This is my second reverse mortgage, and it's worse the second time. The first time was so simple and smooth. I went online and talked to a fellow in Kansas City who gave me his personal cellphone number in case I had questions. If there was something he couldn't answer, he would find out for me and call me back in an instant. He was wonderful and I was very pleased with that first reverse mortgage.

I got a reverse mortgage from Finance of America Reverse to pull out the money that was not doing anything. The loan officer who assisted me was very helpful. She was right on top and called every day to tell us the progress of the loan. I think it’s a great program and we had a good experience. There were no hidden facts and everything was upfront. They explained everything from the very beginning.

I wanted to have the money available for things I needed to get done so I chose a reverse mortgage as part of my retirement plan. Finance of America Reverse is a wonderful company. I received a lot of guidance from one man I was talking with and everybody else. I enjoyed talking to them. The man called me and let me know how everything was going. I never was sitting around waiting for anything because they kept me informed all the time. I like them and I would deal with them any time. I would refer them to a friend. It was a very good.

Things were beginning to wear out and causing a lot of extra money needed so we had a reverse mortgage as part of our retirement plan. My husband checked online and found Finance of America Reverse. Then we had someone that we did a program on the phone with that explained all of the details and the process for us so we knew exactly what we were getting into. The process was easy, it was a great experience, and I had no problems with it.

From the first minute that I spoke with Diana ** with Finance of America I felt as if I had a new friend. She explained everything about a reverse mortgage to me in a way that I could understand and answered every question no matter how silly I thought it was. She answered my emails very quickly and has been a pleasure to work with. I would recommend Finance of America and Diana ** to everyone.

I had been researching about reverse mortgage, and it meets my needs. Finance of America sent me an email, and I got in touch with them since I needed the service. Everything was good.

Great experience -- Monica is a rock star! Painless and fast service.

I needed more fluid cash flow so I got a reverse mortgage from Finance of America Reverse as part of my retirement plan. Kaydee, the rep I worked with, gave excellent guidance, was very forthcoming, honest and responsive. Ester was also very forthright and when the legal department gave us bad information due to a trust, she and a guy who manages the office responded very quickly, professionally and fairly. Due to the bad information, my legal fees were running up in a hurry. So we had to redo the minimum twice. I’ve recommended Kaydee to two others and they didn’t put up with all the overpromising, underdelivering that people usually get when they’re trying a venture like this. Overall, it was better than I have expected.

Two ladies from Finance of America Reverse told me several times that they would pay my taxes and house insurance. Then I found out three months later that they won't. I got a letter from them stating I'm behind and that they're not paying it. They said that I didn't have the right loan. I just lost my husband and I needed some money now because I've got to have a heart valve replaced. But they won't let me have the rest of my money until Christmas even in an emergency. I was not happy about that because it's my money. But anyway, I had a good experience and the loan officer was great. Although she was mistaken when she said that I didn't have to have an escrow on the top of the loan I had. But since everything they told me is not true, I don't know if I'd recommend them.

A reverse mortgage seemed like it had the cheaper interest and Finance of America Reverse was offering more as the value of my house. I've talked with their loan officer several times before, and we became good friends and are now on Facebook together. I didn't just get a loan officer, I got a friend, and it was a beautiful experience.

We had an excellent experience with our servicing agent. We were fully briefed about the process & our options. She was very helpful whenever we had questions & was overall very personable, making it a pleasant experience, like we were working with a friend. We would definitely recommend Finance of America and especially Monica **.

Never have I dealt with a financial institution that has served me so quickly, being extremely nice, and on the ball-- Chad and Julie make a team that cannot be beat.

With reverse mortgage, I have no payment and got a hundred thousand dollar credits which is good. I would recommend Finance of America to anybody because they were very good with me. They were great people, and the experience was very satisfactory.

My husband was looking online for reverse mortgage to read up on it and see if it was something we wanted to do, then he received a couple of calls from Finance of America's sales agent named Nigel. So we had it set up, but in December, while we're doing home repairs my husband had his aortic valve replaced so, it was pushed on hold for him to have surgery and heal. Fortunately, everything is very good now.

Finance of America Reverse met my needs. It was very comfortable and easy for me. I met all the qualifications and I didn't want to spend the next few years of paying mortgage. And I have enough equity that I could pay off my house. The loan officer encouraged me that I was an appropriate candidate and that this would not be any money out my pocket.

My best friend used Finance of America Reverse and it was the best way for us to go. Our loan officer answered all of our questions and the whole experience was great for us. I would refer Finance of America Reverse if I knew someone that was going to do a reverse mortgage.

I was looking for a company that was fairly local and without having to search far and wide. And I came across the website of Finance America Reverse. Their loan officer was an awesome person. He did a great deal for me and gave me suggestions. I got a lot of guidance from him. He helped me all the way and reach out to the people I needed to get a hold of for the counseling, and made the process go smoothly.

I needed some assistance and having the reserve mortgage was the best way to have it at that time. The loan officers of FAR were very supportive. If you want a reverse mortgage, they're the ones to go with. I had tried another company that had messed with me for months. A lady from Urban Financial kept calling me, although I'd already told her I'd committed. So I took her name and number. Finally, after months of messing around, they denied me. I got in touch with FAR and I had my money in four weeks.

Finance of American Reverse was very nice to me and explained everything to me. I would recommend them.

I retired from Delta Airlines and I needed to keep financially afloat because I went from $120,000 a year retirement down to $14,000 a year retirement. I had gone online to check on different companies to request information and Finance of America Reverse was quick to respond. I got a couple of others but I almost felt like I was talking to a boiler room salesperson or I wouldn’t hear from them for a couple of weeks. The lady I talked to from Finance of America was really nice, very informative and quick to come back. Finance of America was a lot more personal so I figured they seemed to care more and I felt more comfortable with them. The guidance I received was good. They have really, really good customer service.

I did a reverse mortgage to get rid of as many payments as I can so I can actually do something in my golden years and it was a very good operation. The Finance of America Reverse loan officer gave me all the information I needed. Everything went through in three weeks' time, which wasn't that long. They're Johnny-on-the-spot. When we were going through the process, they'd call and I told them, "We get forgetful at our age. It's not that we'll forget to do something. We just need help with some things", and they were very helpful all the way through. They stayed in contact with us. We got a little behind on doing it because we misunderstood one of the instructions. When we were about a day late getting it done, the loan officer called us and asked us what was going on and we told him that everything was done. He told us what hadn't come in and lo and behold, we forgot to do it.

I went online and looked up several companies and called Finance of America Reverse. The agent was very informative and constantly went over everything, made sure we understood. It was a very good experience for us.

My wife and I had a great experience with Finance America Reverse and with Monica **. Everything she told us turned out to be true. The process went smoothly and relieved us of a financial burden. We couldn't be happier. Our thanks go out to Finance America and to Monica **.

I was working with another company, but this company didn’t offer annual LIBOR rates. So I stuck with Urban and I wanted to maximize our appraisal. I spent a couple of months getting the house off, spiffed up and put money into it for new railings and things like that, which was quite a bit of money. We had an appraiser call me and schedule months before I was quite ready. He was real nice and asked questions about new things I’ve added and when I last updated. But then Urban didn’t use him. They fired him and had this other guy. They low-balled it just to get a low amount that they had to give out. Then they sent me an email giving me a certain rate. A week later they upped that rate and wouldn’t agree. It was like a high-pressure car salesman, and I was very disenchanted. I should have hired my own appraiser evidently because the appraiser was about $100,000 off and was very hard to work with.

I’ve been very satisfied with Finance of America and had a very good interaction with their loan rep, Molly. Every penny charged has been fully explained. The only thing I wasn’t completely clear on is the hazard insurance, which is supposed to be carried for homeowners.

Transaction was completed in 4 months. The agent was friendly and efficient and answered all my questions.

Finance of America was persistent in their contacts, and aggressive in following through on the process. The representative was very businesslike, and diligent in terms of effort.

I was searching for a reverse mortgage company online and I talked to one of the guys from Finance of America Reverse who was in California. He was very helpful and I liked his personality and the way he treated me. He gave me an excellent guidance and made things easy to understand.

A check was sent to Allstate to pay homeowners but was earmarked for flood insurance which I had paid out of my pocket, but Allstate sent to flood as marked and it has taken to this week to get funds back where they belong. I have had to continue paying homeowner premiums due to this mistake. I would suggest that someone place a double check that the disbursements are correctly earmarked.

It seemed to be a relatively simple process to go with Finance of America Reverse. We did and our interactions with their people were very good.

I recently closed a reverse mortgage with this company. Mr. Kevin ** is the specialist that I worked with. The project was handled with integrity and diligence from start to finish. I highly recommend this company and Mr. **. This was a very professional and pleasurable experience for me.

Finance of America Reserve is great, and the internet seem to have nothing bad against them. Our loan officer was wonderful and she went out of her way to help me. She was right there for every question, and she was very patient with me. She even commented, even when we're done dealing with each other, that I can email her anytime I want and that she hopes everything is fine. I have recommended them.

My experience was a very pleasant experience. Everyone was very pleasant, courteous, and professional. I am very glad that I decided to go with Finance Of America.

A lot of paperwork. Very picky. Monica ** and staff were very helpful. Thank you.

I liked the reviews about Finance of America Reverse. I talked to them a couple of times and I have received great guidance from their loan officer who I spoke with. I did it with them and it all went good.

Urban Financial picked up my reverse mortgage. They quoted me one price when I was doing the reverse mortgage. Then I got hit with a surprise and they told me that I wasn't getting what they said I will get. The inspector who came here did not have the proper credentials and paperwork when we did the first attempt for them to check my house out. When they came back the second time, there were two houses on my block on the market and that affected what I was going to get so that was very disappointing.

My specialist was Chuck **. He treated me like family. He was always available for my questions and would find the answer if he didn't know. He was very professional, accommodating, and respectful. He alone made me experience a positive one. He is a valuable employee and you should be proud that he represents your company.

I wanted to do some remodeling of my home to make it more marketable down the road. I didn’t have the money so I thought it was a good idea to have a reverse mortgage. I did research about reverse mortgages and I saw Finance of America Reverse online. I spoke with two companies but I became very comfortable with Joe of Finance of America Reverse. The whole process was made so much easier by Joe and his crew. They were great. They explained everything to me and informed me about what was going on through the whole process. I have a duplex condo and there were some issues with the FHA clearance but they came up and were wonderful handling that for me.

My friend told me about Finance of America and I tried them because I could use the cash flow. It was a struggle interacting with their loan officer. I didn’t have all my paperwork together and it took me longer than I thought it would. They changed officers two or three times and it seemed like I had to start over a time or two. But overall, I would recommend them to a friend.

My experience with Finance of America went well. I will recommend them.

I qualified for a reverse mortgage so I set it up with Finance of America. Everything went smoothly. We had a settlement to deal with Wells Fargo and the rep did a good job working with me on it. It was a little expensive, but that's what you got to deal with when you have a bad credit like I do.

Finance of America Reverse called when we’re inquiring about the reverse mortgage and the guidance that I received so far has been very well. I already have recommended them to a friend.

I had a need to fulfill and a reverse mortgage from Finance of America seemed to be able to do that signed up for it. The loan officers were fine, and the one from San Diego was very nice. They have very talented, very good people who initiate and follow-up with me. They seemed to be right there to assist me with what’s going on and any questions I have. They were very helpful.

We were looking for cash so we got a reverse mortgage from Finance of America. One thing that has me concerned still is that I received what they said was a form letter telling me that I should pay my real estate taxes. I followed up on it and the loan officers told me to just ignore it.

Finance of America was the only choice I had for reverse mortgage as part of my retirement plan. My interactions with the loan officers are satisfactory.

Everybody at Finance of America was good. The one thing that we’re kind of disappointed in is that we had flood insurance but no one told us that it had to be a massive certain amount. So we changed it, and then we kept getting letters over and over again saying it didn’t match with the policy they wanted it to match.

I felt that their agent was more qualified than the others so I signed up with Finance of America and got good guidance from their loan officers.

The agent from Urban Financial convinced me to choose a reverse mortgage. I got to know her and she instilled a lot of confidence in the program. She was problem solving throughout the whole event.

From the first phone call to the last, Jason ** keep me current on the status of my loan. I was most fortunate to have "gotten" him. He was extremely personal, but also very professional in his handling of me and my account. I just can't sing his praises enough.

I was very, very happy with UFA. I never had a better experience with loan officers and it's usually quite dry but this experience with UFA has been very helpful. We don't have children and I've just turned 62 so it seems ideal to do a reverse mortgage as part of my retirement plan.

So many Americans who are retired hear about Reverse Mortgages & it actually seems too good to be true. Fact is it is a very good product for the Retiree who knows for the most part they will never move from their home & want to access the equity to cash. Fact two is the right company with the right person who will handle this accomplishment & that is the reason for my review. Chuck ** of Finance America was by far a God send.

My wife and I are both in our seventies and we decided that we didn't want to make house payments anymore. That's why we got a reverse mortgage. We first searched for companies online that had reverse mortgages, and Finance of America was one of those that came up. Their reps gave us good guidance.

The Finance of America rep that I dealt with explained my reverse mortgage plan very well. However, they let him go right in the middle of my financing, and I didn't know what they were doing. He came in the office the next day, and he couldn't talk to me because his computer was shut down. Even though the girl in the finance department helped me, I would've liked for the other rep to continue until I've gotten my check. Also, I wasn't totally exposed to the finance charges, so I'll probably sell my farm soon, pay the money, and get out of this mess because every 10 years, it doubles in what you owe and the finance charges are horrendous. This was supposed to three, and it ends up to be more like seven that I'm getting for every month's billing for whatever the charges are, plus the interest, which is a lot more than I expected.

I was over 62 and I needed to do some home improvements, so I chose to have a reverse mortgage with Finance of America. Their loan officer was pleasant and efficient, and the process was perceived just as they said it would be. However, we ran into one bullet wherein my husband couldn't be on the loan because he was under 62, so we had to take his name off the ownership of the property. And then after the loan went through, we had to put his name back on and that was a little nerve-racking. But it wasn't their fault and we got over it so everything's okay.

The young man from Finance of America Reverse was excellent and treated us very nicely. He knew I was a disabled vet and he tried to get me the best deal that he could give me. He walked us through everything and helped us live again. I was behind on my real estate taxes and he got the money for me. I was treated like a human being, not a number.

I talked to my friend about the reverse mortgage as part of my retirement plan at Finance of America. He had a good deal, and everything went fine with me.

My overall experience working with Finance of America Reverse was wonderful. I was very happy and I would recommend them to a friend.

I chose a reverse mortgage with Finance America as part of my retirement plan because I wasn’t sure when I was gonna leave the house. I knew I was gonna downsize but I didn’t know when. I had good interactions with the loan officers even though they ran me through the ringer – lots of little paperwork and scripts and it’s not as easy as they tell anyone it is when one first get into it. There’s a lot of running around for a couple of weeks, but it got done. The one who did all the actual grant work was outstanding and she made about a dozen calls to me when half a dozen times I was gonna throw my hands up in the air.

I decided I was going to go ahead and retire and a reverse mortgage was a good move to make. It was going to eliminate me having to make a $2,000 a month payment on my house. That way, I’d be able to keep the house and still in the position that if I die early, if my children or grandchildren wanted to, they will still have the opportunity to buy the house. Linda was the one that I dealt with from Finance of America. She was super fantastic. Overall, it was a good experience, and everybody was knowledgeable all the way through. If I have to do it again, I wouldn’t change a thing.

I obtained a reverse mortgage through Finance of America. While always professional they were also always friendly, knowledgeable, patient, helpful, and very fast in processing my mortgage. On the few occasions I had to leave a message, FOA returned my calls usually the same day and usually within an hour of my call. Their fees were also among the lowest I could find. I wouldn't recommend any other RM company to anyone who would ask.

I was dealing with somebody at Quicken, or their derivative, who were a bunch of idiots. They literally wanted me to come to the closing with money, which wasn't that big of a transaction in the first place. I wasted a lot of time and money with them, but Finance of America came on much more intelligently. They were organized, and they totally understood the deal, making it relatively easy.

The day after I rated Urban Financial highly effective, I received a letter informing me that my taxes had not been paid. All taxes were due at closing. City, County and School were due at the time of closing. County and School Taxes were withheld at closing to be paid by the Title company, however, City taxes of $1162.25 was not withheld and is now due and payable or I could lose my property. This omission causes consternation, especially since all tax statements are mailed in October and I closed the latter part of November. Be especially diligent and make sure that everything that's required is done at the time of closing.

I got a reverse mortgage from Finance of America and had a good experience with them. They were very professional.

I trusted the guy from Finance of America that I dealt with. We talked quite a bit over six months and I was very concerned about whether I should do a reverse mortgage or sell. I chose the reverse mortgage because I could get it from them with no cost other than my appraisal and credit check. I have a sister who is going to be old enough soon and I think she should do it, too.

I would like to say that any seniors that have thought about doing a reverse mortgage, they should contact Finance of America. We dealt with Matt ** and his assistant Crystal **, they were amazing! Matt explained the entire process from beginning to end. We had several phone conversations before making up our minds. From beginning to end it took a total of 21 days. They handled everything, we never had one surprise pop up along the way. Matt and Crystal stayed in contact with us every few days letting us know where things were. He gave us good advice. We talk to an accountant he agreed it was a good thing. We did have one surprise at the end, our closing cost came in LESS than Matt had estimated. That was a great surprise!

The rep from Finance of America Reverse was very clear about everything. I didn’t like the closing part because they had it all messed up. It was, however, a great experience and I would recommend them.

Urban Financial seemed like they were good people. The gentleman who called me back was informative. Any question I had, he answered. If he didn't know the answer, he called me back when he got it. He did real good. He was nice and helped us a whole lot.

I had a good rate on my mortgage and a reverse mortgage showed me a way to eliminate the payments. I didn’t want to refinance because it would’ve been at a higher rate. Working with the people at Finance of America Reverse was fantastic. They're all wonderful people and treated us like family. They did a wonderful job and everything went great.

I dialed a number that I saw for Urban Financial and their loan officers were very good and nice. They were also very tolerant and took a lot of time. They really helped me and explained everything no matter how many times I went there or no matter how many times I called. I really appreciate it and it was a good experience working with everybody, especially the main guy that I worked with.

We needed help and the reverse mortgage with Finance America was the way to go. They gave us excellent guidance and everyone was wonderful.

We've been looking at reverse mortgage for a while, and it seemed like it would work the best for us, so we decided to go ahead and do it. We really liked working with the agent that we had. He was always there when we had any question, and he explained things really well to us. Great people to work with at Finance of America Reverse.

My experience with Finance of America Reverse was delightful. Their loan officer presented to me all the information. All the follow-up and any phone calls were returned in a timely manner, and any questions I had were answered. Everything they stated was completed in a timely fashion. They did a great job as far as keeping me informed of every step that was going on, especially with the appraisals.

I got a reverse mortgage for the ability to have equity in my house in my hand and be able to do some repairs and investing with that. The people at Finance of America were all good. This whole thing was handled very professionally and expeditiously. I'm totally happy with the experience. The biggest weakness was the notary that they sent to do the closing who was fully informed on all the notary-type aspects but couldn't handle questions that might have related to the mortgage. That was probably the least professional part, although, it was done and it’s okay.

I had an equity line with Bank of America, who badly screwed it up. And instead of paying it off, I decided to do a reverse mortgage with Finance of America. They were more efficient and less annoying compared to others. And the person I talked to actually had a vocabulary. The process has been annoying and time-consuming. But I understand why it has to be that way because I'm pretty sure the average person will not pay enough attention and it does have to be repeated 15 times. But I'm a real estate agent and I find all of it to be redundant. I'd have to recommend them simply because what's out there is pathetic and everybody else was so bad.

I wanted to refinance my house. Finance of America Reverse was Urban Financial then and they were nice. They were the first ones who called, and I liked the person I was talking with. She was really helpful and answered all of my question. She filled in the blanks for me. I was at the point where I wanted it, but I wasn’t sure. She gave me time to think things over. The only thing I didn't like was all the paperwork, but I understand all of it.

From the very beginning when all the process began, the person at Finance of America Reverse was one of the nicest ladies that I've ever dealt with. Other mortgage companies couldn't beat what she was doing and what she offered me. They could match but they couldn't beat it. I had a pleasant experience all the way through.

My aunt is 86 years old and she got a reverse mortgage because she wanted some security and in case she needed some additional funds. She had an equity line, but decided that a reverse mortgage would be the better way to go for her at this point in her life. Everything was great with Finance of America Reverse although it took a little bit of time. The rep was a terrific guy, professional, courteous, prompt and very helpful.

My experience with Finance of America Reverse went great and I’m completely satisfied. The person I interacted with was very knowledgeable.

I was having a big financial problem, so I got a reverse mortgage as part of my retirement plan. Working with the loan officer has been satisfactory and the service that I got from Finance of America was good.

Finance of America called and explained the plan to me. Then I looked them up online and everything went as I expected. The loan officer was professional and kept me updated. Everything went as he said it would. Also, it was fast and timely.

I’m 77 years old, my wife is 72, and I was going to sell my place when I was told about Finance of America Reverse. I and my son chose them for our reverse mortgage and they're good people to do business with. They were great, all of them.

We thought that choosing a reverse mortgage would be helpful, and went with Finance of America because of the write-ups on the internet. The rep was great, however, I didn't ask all the right questions. I thought that the insurance fee for every month was insurance fee that we paid, but it's actually every month. But other than that, they were very nice when I called several times about different problems.

I’m on social security and I can’t prove income so I can’t get a loan. I already owe $80,000 on my house and I put addition on it. My experience was very good when I was working with them. The gentleman was very nice at that time. If I called him, two seconds later he called me back. Everything was nice until I got the loan. Once I got it, I couldn’t get to talk to anybody after. I can’t get in touch with anybody in the last five months. I’ve made hundreds of attempts and they won’t answer the phone. I talked to some people at the new place because Urban went to with Finance of America Reverse and they say “we’ll call back in ten minutes” and nobody ever calls us back. One company doesn’t want to talk about the other company.

Chad ** is a very knowledgeable representative. He has been a great agent always helping me and explaining what is or isn't available to me. He has given me great advice. And I appreciate it.

I’m happy with Finance of America Reverse. Everything went well, timely, and smoothly with them. The lady who was my loan officer was very vigilant, stayed on top of things, and contacted me all the time with all of the discoveries. The process went a lot better than I expected.

In the Summer of 2014 I responded to a reverse mortgage pop-up ad. Very shortly thereafter, I was contacted by your Reverse Mortgage Specialist, Jamie **, who, at that time, was employed by GMFS. Jamie was very patient with me, as I was quite skeptical about reverse mortgages, due to all the negative comments I had heard and read about concerning them. Because Jamie is an expert in her field and excellent in explaining how it works, I gained a much better understanding of reverse mortgages and decided to start the application process for my sister.

I have done a few refis over the course of time and at one time actually held a sales license and did a few deals. I have dealt with many processors and I cannot say that I have dealt with a more informative and helpful processor than Erica **. She did a outstanding job for me in what was a tough situation! Too bad she is not an independent processor that I can call on for all future deals.

I am writing today in regards to my experience with Finance of America and their process in being approved for a reverse mortgage. The gentleman who applied is an 86-year-old veteran on a fixed income and at the time of application, was under threat of foreclosure auction in a home that he'd lived in and owned since 1959. I am his caretaker. Our interaction with the company spanned 4-5 months, and overall, I can definitively say that I have ever had a more positive experience with a large-sized company in my entire life than I did with Finance of America. Hands down, the best.

A reverse mortgage suited us better than getting a refinance, so we opted for it, and went with Finance of America because they gave more information than others. The representative was very knowledgeable and could answer all my questions. The transaction was very good and clear as everything was explained thoroughly. It went very easy, and was a pleasant experience.

I went online and looked for reverse mortgage companies, and chose two to call. I wasn't satisfied with the first one I called, and the second one I called was Finance of America. Their loan officer, Ed, was fantastic to deal with as far as going through the company, and we made a good team. We worked together, and we got the job done quickly. I was very happy and satisfied with him and the company.

We had looked into other situations and we thought that a reverse mortgage would be the best for our particular situation. The agent that we dealt with from Finance of America Reverse was real personable. Over the time period of four months that it took to do the whole process, we got to feel like we knew him, and he could answer our questions when we had any. Our problem of trying to make our mortgage payment with the retirement income that we had was taken care of. By doing a reverse mortgage, we no longer had a mortgage payment, and that helped with our financial situation after we went into retirement. They did real good, we were pleased, and I would recommend them.

A fraternity brother of mine from college is in the mortgage business in Pittsburg where I live. They verify reverse mortgage, and he said he'll get somebody who does Chicago, so he got Finance of America Reverse for me. My counselor was very good. He even called me recently and said that they had sent an inspector out to make sure I was living in the unit, and that went fine.

Finance of America Reverse has been pretty good so far. My experience was a financial learning one and I’m very satisfied. We had applied for a mortgage several years ago and everything was changed when it came down to the deadline. Everything they told us didn't happen. But with Finance of America Reverse, when we talked to them, they went in full detail, listened to us, and have a friendly attitude. They were better company to deal with, have a lot of information, more helpful, and attentive to what we need and to what we’re trying to get done. Also, the guidance given was a lot easier. Everything was good. It really helped out a lot. But there were things that were still lacking, for things we want to get done. But I think once the second half of it happens, everything will be a whole lot better.

My financial situation at the time led me to look into a reverse mortgage. The interactions with the loan officer went very smooth. I had no problems with the discussion and find it to be very thorough. I knew what I wanted and conveyed the message and we made it work.

Since I don’t want to make mortgage payments, I researched and found Finance of America Reverse online. I also did some other checking to make sure they are a reputable company. They gave me all the information that I needed and I looked into it. I knew exactly what I wanted to do and they reinforced that. The best thing about my experience with them was the lady loan officer that I was dealing with. She was extremely knowledgeable, professional and friendly. In fact, I tried to call her back when I tried to redo the mortgage, but she had left the company by then to move to Florida like she told me. It was an excellent experience overall.

At our age, obtaining a reverse mortgage seemed the right thing to do. I dealt with a mortgage company and they made about three appointments but never kept any of them. So, when Urban Financial called, I went with them and it was a pleasant experience. The lady that I dealt with was very good.

My wife and I were going through a divorce settlement. Her name was on the property and was entitled to 50% of it, so I needed the money to buy her out. At the time, I was very frustrated about getting a loan. Travis called me and introduced me to Finance of America Reverse. One problem was I come from Trinidad where the deed for property is made different. I asked Travis, the loan officer, to look into the deed problem. He said he will check and call me back, and everything went well. I got full cooperation and it went very, very good: the step-by-step procedure and everything went well.

Jason ** was easy to work with, friendly, efficient and helpful. Both he and Megan made a complex process quite comfortable.

I went online to look up about getting a reverse mortgage and Martha, the lady that I talked with, was so informative so I decided to go through it after learning that the process was just very easy. The other mortgage company that I tried that I went through with has a long and more complicated process. I tried several reverse mortgages and they were not informational. They had a high-pitch -- pretending that they were better than anyone else.

I had a bunch of equity in my house so I took it to have some cash to live on. I talked to another company but they never got involved. When I approached Finance of America, they started making wheels turn and got real involved so I went on with them. They were very nice and easy to work with. Nicole was very informative and explained everything. She made everything start happening. If we had a little problem, they'd jump right in there and work it out.

Recently my wife and I contacted Finance of America to inquire about refinancing our reverse mortgage. We were most fortunate in making contact with Jason ** who gave us all the information we wanted and when we decided to go through with the financing he was most efficient in getting us started. The entire procedure was smooth and Jason made himself available to us from start to finish.

I just finished with my reverse mortgage about 2 months ago. I tried finding out about it before I got serious about it. I made the call and spoke to a great fella called Jason **. He was a great help to me and every time I was nervous or had questions he was there for me every step of the way. This fella really knows his stuff. He was very informative. He helped me in so many ways, without him I couldn't have made it by myself. The who process was great. Everyone was really nice and knew their job. I liked them so much I told 2 of my friends about this Co. Thanks so much to you all and most of all Jason **. The best thing I've ever done for myself by far. Thanks everyone.

I'm happy with the reverse mortgage. It's all what was said it would be. The rep was extremely nice and promptly replied when we asked questions about taxes and insurance. Finance of America Reverse found out what our goals were and it just confirmed that we had made the right decision talking with them. We don't have a house payment now and the way it's turning out, I'm not going to have any insurance or taxes for about ten years because I know they cover that too. So it has allowed me and my wife to semi-retire. We can spend some time with each other and enjoy life.

Excellent attention to every detail, prompt attention and follow-up as to what was expected of me, "held my hand" throughout the entire process. Monica ** was my contact person. A pleasure to work with her. It was a lot of paperwork but the guidance and help provided by each person with whom I came in contact eased the "burden".

The person I dealt with was Monica **, from Finance of America. She was wonderful to deal with and I would highly recommend her to others. She made the whole process as easy as possible and really became our friend.

Rather unique. They did exactly what they said they would do.

Everything went well with Finance of America Reverse. I would rate it as a good experience. It wasn't quite what I expected as far as the money goes but that wasn't their fault. We chose a reverse mortgage to help us get out of credit card debt. The other companies we talked to were all basically the same as far as the interest and all that but Finance of America Reverse did away with some of the charges, making it a little more attractive. From the very beginning it was about the counseling and being upfront with the numbers and everything we had to look at. They were real courteous and did a good job helping me out.

Overall, I was happy with Finance of America Reverse. I liked dealing with the agent I had. She was really good. I also talked to their other staff and they've been good and patient. They also got back to me when I needed them to.

Finance of America Reverse is very easy to work with and the people I talked to were real good at it. The loan officer followed up on everything. It took us about five months to get it all put together. We found the retirement options interesting and good. Everything went very smooth and worked out real well for us. We're very happy.

I put a request on the internet and Carol from Urban Financial called me. I enjoyed working with her and with Julie. They were telling me exactly what was going to be done and what was I to expect. I enjoyed their professionalism. They explained all the options to me. They were knowledgeable and if had a question, I could call them and they would answer or get right back to me as soon as possible. I liked that they never tried to avoid, but answered any question.

We recently made application for a reverse mortgage and were fortunate to have made contact with specialist Susan **. Susan was one of the most polite and personable representatives we have ever had the pleasure of working with. She made the process very pleasant, answered all our questions and made the loan process actually enjoyable.

I was in touch with AAG but it was gonna have to be with somebody in California and I felt uncomfortable with that. I had just talked to somebody on the phone, seemed really nice and everything but then Urban Financial found out about me investigating that with a local office about a mile away from me, and so I went and talked to them. It being right here local made a huge difference and everybody I worked with there was just wonderful. The loan officer kept in touch with me every day. I went down there, made it easy to pull things together. They just worked real hard to make it come through for me. Stacy ** did a fantastic job. She's the one who worked really hard for me. I'm 100% satisfied with their guidance. It was a wonderful, informative and reassuring experience.

We have nobody to leave the house to, so we decided to get a reverse mortgage. We tried several companies, and even though the conditions are the same, we decided to go with Finance of America Reverse because we liked their representative, who very well explained the things we needed to know. The guidance was very good and the process went smooth. Since we never had any mortgages and probably will never have one anymore, it was easy money for us.

I would wholeheartedly recommend doing the Reverse Mortgage. It was the right move for me working with Finance of America Reverse. FAReverse.com is their website and it filled with answers to your questions before speaking with a representative. Mr. Jesse ** was my representative. He went the extra mile to help me completely understand every step I was taking in the process. He did all the work, but he took the time to call me and inform me of where we were in the paperwork and answer any questions I had as we progressed toward closing. Mr. ** is a young professional who knows his business well and will help us elders as we tread into areas we know nothing about. I closed on my reverse last week and I feel very good about it.

The rep from Finance of America Reverse was very good in explaining when I needed it versus some of the other people. Their loan officer was very knowledgeable, helpful in making sure that the mortgage went through and that I had all the proper paperwork, and did things on time so we didn't have any problems at the end. Very satisfied overall.

The rep from Finance of America Reverse was very helpful. Anytime we called in with questions, he would call me right back. Everything was handled really well and very expeditiously. They were very thorough and covered every single base which was surprising. They were prompt, thorough and understanding and I have no regrets doing the reverse mortgage.

A fair and accurate description of my travel through all the hoops required to obtain a reverse mortgage to me could be described as worrisome, scary, and at times maddening if it were not for my representative Jamie. Her professionalism coupled with understanding of my questions could not be equaled. If I had to go through it again and could choose my own representative, it would be without a doubt Jamie.

I sent for a Finance of America Reverse package and I read through it. I felt that the program was a good one and I wanted to do it before the government took it away from us. I felt very comfortable about doing it. It really came down to the person I was talking to, a fella named Josh **. He was the first one I talked to. The second guy was Harry. They were both real down to earth and they knew their product. They answered any questions I had. I didn’t feel that I was being pressured into anything. They answered any questions I had. We wound up talking about our families. They were ethical people and made me feel that the program and the product were not a scam. They were honest with me. It was an overall great experience, and I felt that they were honest with me.

We wanted to stay in our house. I work and didn't want to feel continued pressure as I'm getting older. We have a lot of equity in our house so we decided to do a reverse mortgage as part of my retirement plan. My son is a COO of a major law firm so he knows what's going on and he recommended Finance of America Reverse to me. So far, everything has been very positive.

I had a second mortgage due on my house and I didn’t have any way of coming up with $85,000 except for a reverse mortgage. Also, I didn’t want to put it on a long term payment thing. With Finance of America Reverse, I worked with two guys and the man I was working with before seemed pretty nice and sincere, and he’s been with Finance of America Reverse for about 13 years. It’s because of him that I got them. It took a long time but it was all right and they were real smart, real knowledgeable.

I had a great experience with Finance of America Reverse. The people were informative and very patient with me. They answered all my questions and if they didn't have the answer they went and found out. The guidance I received from them is excellent. I chose a reverse mortgage as part of my retirement plan because I couldn’t afford my house payment anymore and I’m on disability. It seemed like a very intelligent thing to do.

There was something about Finance of America Reverse on my email and I told them I wanted information on them and they got me some information. I looked into it and decided it was a good investment. The first person I spoke with was Carol and she was just exceptional. She stayed right with me all the time and updated me on everything as it was proceeding. She called me back to make sure things would go the way they were supposed to. I was given really good guidance. They were absolutely terrific at Finance of America Reverse. I’d do it again if I needed to.

Including reverse mortgage in our retirement plan made sense as we looked to buy another house. I wasn't sure if I wanted to sell my house and Urban Financial gave me the funds available to be able to do that.

We bought a house for our daughter and granddaughter and great-grandson when her husband passed away because she lost her house. She decided after a few years that she wanted to get married again and she moved to Tennessee, and we didn't want to leave the grandchild and the great-grandchild without a place to live, so we did the reverse mortgage to pay off that house so our granddaughter wouldn't have a house payment. We had already made the decision to do this before we ever put anything to paper.

I talked to different companies about reverse mortgage. The loan officer from the first company wasn't making me understand what's happening. Then, in the next company, the loan officer just left. And then I got another one. I kept going with it and I wish I hadn't. The guidance I got from Finance of America wasn't too good. The rep kept saying that, "The older you get, the more you would get." I'm 83 years old and I didn't get what I thought I should've gotten.

I talked to someone from Finance of America Reverse. It was presented to me and I went ahead and signed up with them. At that time, I was hoping that I could get the reverse mortgage so I could get out of some bills that I had. And when it came through, I was very happy with it.

Choosing a reverse mortgage made sense and I needed to. The latest thing I did with Finance of America was a refinance, and the first one was through Urban, which was on the road. They called me later and said, "Well, you know there are new rules. Would you like to refinance it?" Their employee gave me some figures that were very good so I took him up on it. Working with the loan officer was very nice, amicable and informative and he was great. Finance of America did a very generous thing for me. I hope it all works out.

Finance of America Reverse worked out very well for me. I didn’t have any anxieties and just a very pleasant experience. It seemed like a viable option in our situation to choose a reverse mortgage as part of our retirement plan and it helped me with the cash flow. The loan officer and I spoke quite a few times on different things and they were very pleasant and courteous and I believe they gave me the right information. I’d already looked into it prior to making in calls but they confirmed what I suspected and gave me the specifics that I didn’t get. They were very helpful.

I never would've done the reverse mortgage if I had not read an article by Jack Guttentag, a professor emeritus of real estate at the Wharton Business School of Finance. He wrote about the advantages of a reverse mortgage. So I wound up doing it with Urban Financial. When doing a reverse mortgage, one has to jump through hoops and educate himself. You have to go to an independent ombudsman and pass the quiz they'll give before you can even talk to the Urban Financial type of guys about a reverse mortgage and negotiate your deal. You have to have your house assessed. It took six months from the time I started until I got done. I'm very happy with Urban Financial. Joe was was very straight and gave me all the information. He was very good. I redid the reverse mortgage when my house valuation went up here in January. And I've had it with them now for about two years and it will go on for another eight.

Finance of America Reverse had a great open and a lot of promises so I decided to go with them, but I had a lousy experience and I wouldn't recommend them. They didn't keep their promises and timelines.The process was held up for seven months in order to get the thing done. There were documents prepared that I went to sign, and they were wrong. Not once, twice. I was painted into a corner where I absolutely had to have the money. They do not hold themselves accountable for their work and they prey on older folks who may not be quite as savvy into what their responsibility is.

Because of the new bank restrictions and the change in the debt to loan ratio for traditional loans, my husband and I found that a proprietary mortgage was the only option for us. Working with Monica ** was extremely easy and smooth. She answered my calls or emails within hours, she did not misrepresent any part of the process, and the loan fees were surprisingly low for this type of loan. I would definitely recommend this company for someone seeking this type of financing.

I paid cash for my house when I bought it five and a half years ago. Then I got to a point where I'd gotten hurt and had been in the hospital. I also had some expenses with one of my pets that got cancer and it was expensive to take care of her. My out of pocket was pretty high but I knew I had money in my house and that would be my only way to be able to pay all of my bills and not have a problem. So I spoke to several people about the reverse mortgage but I liked speaking with the guy from Finance of America that handled it for me. He made sure that he called me regularly to see how things were going and had me call him anytime, whether day or night or weekends if I had questions. I also liked the way he handled himself.

I have been looking at reverse mortgage for a long time, then I was very fortunate to come across Urban Financial. Chad ** was my representative, he is the best when others said they couldn't help me. Chad was like a family member, he went out of his way to make it happen even when I had "cold feet." He was right there. Assured me that I was doing the right thing. I really want to thank all the people behind the scene that helped me close in such a short time. I would also like to thank Meghan for all work as well. I will give this company and the people that make things happen 5 large stars!!

This was my second attempt to obtain a reverse mortgage. I was in awe at the time it took from filling out the application to closing. My loan officer was just great and very knowledgeable - as my situation was somewhat complicated - she just took the bull by the horns and made it happen. I cannot thank her enough for all her guidance in this process. I would highly recommend this company.

I'm glad that I got a reverse mortgage, even though I was forced to do so as part of my retirement plan and disability. I decided to go with Finance of America Reverse because, among the three that I contacted after I started reading the literature, I was very pleased with the representative from Reverse. The agent was a very nice guy and seemed very honest and forthcoming.

I'm 76 years old and our house is paid for. I couldn't do a day's work of my life today. I've got hard day's work and reverse mortgage is a way of getting some money to use. We put a bunch of it back into the house like a new roof. We also paid off a credit card debt that we've been struggling with. We're past the working age so we don't have jobs and don't have an income. Finance of America's rep Matt was excellent and helped us through the whole thing. However, all the paperwork looked like a Montgomery Ward Catalog but I'm perfectly satisfied because I knew what I was getting into and I knew how it was going to end up.

I talked to three or four mortgage companies, and since Scott, the rep from Finance of America Reverse, was more persistent than the rest of them, I decided to go with them. The one out in California got mad at me about it because she thought I was working with her. But there's a three-hour time spent difference and it didn't work out conveniently. I get up at four in the morning to go to work very early, then I go to bed very early. So I was in bed before their day was very well underway and that didn't work out. But I haven't been happy with them.

We had downsized about a year ago. And in so doing, it turned out that the regular mortgages that banks could offer these days for retired people whose income is going down a little bit but who has a fair amount of assets, is not all that favorable. They started off offering one thing and by the time we got through with the details, it was at a level which was not as good as they started out. And I’ve had become accustomed to having a sizeable equity line as a type of security and seeking that.

I'm 57 years old and worked in the Corporate World for 15 years and have NEVER experienced customer service that is so inadequate. DO NOT use this company to secure a reverse mortgage. My Mother spoke with someone she felt was a Good Person, and entered into a contract with this company. It's been a NIGHTMARE!!! Each time you call you talk with a different representative that tells you a different story. I say STORY because I don't usually call people LIARS. I know the representatives work at a job to receive a paycheck. It's not their business so they follow the procedures. Take heed folks, or pay the consciences. Won't submit this response until I rate my experience. REALLY!!! Angry is not even close...