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Finance of America Reverse Reviews

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About Finance of America Reverse

Finance of America Companies helps retirees by offering a range of home financing options, including reverse mortgages and home improvement loans as well as home-sharing services. As of April 2023, Finance of America acquired American Advisors Group (AAG).

Visit www.financeofamerica.com
Pros
  • Refinancing options
  • Loans up to $4 million
  • No origination fees
Cons
  • Proprietary product only in 28 states

Finance of America Reverse Reviews

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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 18 Reviews 2325 - 2475
    Verified purchase
    StaffLoan Process

    Reviewed April 3, 2017

    We are very pleased with your company and representative William ** and the appraiser. William patiently walked us through a very complex unfamiliar product that many in my family had false preconceived ideas about. His approach was educational to give us the information to allow us to come to our own conclusion about whether or not the reverse mortgage was the best choice for our situation. We are also very pleased with the appraisal process. The appraiser did a thorough job finding comps that gave us an appraised value beyond our expectations. Thank you William and all who were involved in this important decision.

    Thanks for your vote!
    Finance of America Reverse
    Response from Finance of America Reverse

    Bill,

    Thank you for leaving a review with Consumer Affairs. We are so happy to hear that you were pleased with your Reverse Mortgage Specialist during the reverse mortgage process. We appreciate your choice to work with Finance of America Reverse.

    - FAR

    Verified purchase
    Customer ServiceStaff

    Reviewed April 1, 2017

    We had a need for additional income and bought a reverse mortgage, but the people whom we bought our original reverse mortgage from sold their business to Finance of America. Then we decided that we wanted to do the refinancing with them. Our primary contact provided a lot of answers to some of the initial questions that I had. So it moved from the stage of us being curious whether we could accomplish some improvement in our situation because there's been increased appraised values for houses in our area. Also, we wanted to get up to the $625,000 maximum that reverse mortgages are written for and get the best interest rate possible and that arrangement.

    However, as we got to closure on the refinancing, the agent had become pregnant and had gotten a promotion in the company. So, she was less available than she had been and did not respond to some of the questions that I wanted to have answered before the closure. But, it did seem to be completed satisfactorily. We bought the initial reverse mortgage from a company here in Austin and we could get across the table with them and do business face to face. But with Finance of America Reverse, it's a very different way of doing business and the people are not accustomed to that.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed March 29, 2017

    It started out really good with Finance of America Reverse but I was misled on a couple of things. The guy who I was dealing with ended up leaving or getting fired and it left me hanging. And then somebody else took over for him but the numbers and everything were far different than what were told to me at first, not for the better. So I was thinking of having it investigated and calling in to let a professional know that I was very unsatisfied and if there was something I could do about it. And I'm still thinking about that but I've calmed down a little bit. I've been trying to put this out of my mind because it's a done deal. I'm three months into it already. But if I didn't have to go through with it and if I wasn't under a time limit about getting my loan closed, I would have dropped the whole thing. It was really not good. I probably ended up losing close to $18,000 and I really had no recourse.

    We started out having plenty of time and then there was about a three-week span where I hardly heard from them at all. Then, the very week that my loan closed, they stopped and it really made me worry. Then, all of a sudden, I got a letter from someone saying my loan has been sold already and I'm not even with Finance of America anymore. Now, I have a company I don't know anything about or I've never heard of.

    As far as the way FAR does business, I felt it was almost calculated. Once they have a commitment from you, then they can do whatever they want with you. They told me I'll have a certain amount to go with, to pay off my existing bills and how much will be leftover and that it will be stuck in a line of credit for me. What I found out later was the line of credit that they stuck my leftover money in is the company that has it now and they can take money out of it in the first year if they want to. So, it was almost predatory and it's very scary. I got a phone call from this new company and I told them I'm with Finance of America but they said they're my loan reverse mortgage carriers now. Then, I got a bunch of papers from them and the numbers are a little different again.

    People that go through a reverse mortgage are usually at the end of their rope and they wanna save their property. With me, the property belonged to my father and me. I lost him a year ago and I couldn't afford to do the payments myself. My options weren't many so, I ended up having to do it this way. I didn't want a whole brand new mortgage because I really couldn't afford a $1,700 monthly payment right now. We had so much equity in the house and that was the big thing. And it was a negative experience too with the appraiser.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Donald,

    Thank you for leaving a review with Consumer Affairs. We will be contacting you to go over the details of your review and your mortgage to better understand what happened. We do appreciate your business and hope we can all find some clarity in the very near future.

    Thank you for your consideration.

    -FAR

    Verified purchase
    Staff

    Reviewed March 28, 2017

    My son takes care of a lot of my financial works. He was the one who decided to use Finance of America because he had looked into other companies and thought that this was the best opportunity for me. I found them very helpful. The only objection I had is that it was ongoing for months before we finally settled. It seemed to me that the company wasn't just one who was handling it. It was somebody in Philadelphia and somebody out west. It was a little confusing, but it worked out. I’m very satisfied with the guidance I've received. It was very thorough and a lot of required paperwork because the government requested it just for my benefit. I would recommend them.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Joanne,

    Thank you for leaving a review with Consumer Affairs. It is great to hear that you and your son chose to work with Finance of America Reverse. We are happy to know that you found our service very helpful and are satisfied with the guidance you received through out the process. If you ever have any questions about your reverse mortgage, don't hesitate to reach back out. We appreciate your recommendation.

    - FAR

    Customer ServiceStaffLoan Process

    Reviewed March 27, 2017

    I recently had the delightful experience in conducting business with Jamie **, in obtaining a reverse mortgage loan on my house. I knew absolutely nothing about a reverse mortgage loan. Mrs. ** told me all what all was involved and did so with patient and professionalism. I asked her many questions about the process and each time she responded to me with intelligent answers and courtesy. Jamie always responded promptly to my phone calls and even gave me her personal cell phone number.

    To say the least, I was always thankful for her fast response and her answering her cell phone. She was so professional and courteous all the time. She knows her job very well and is also very personable. I have very much respect and admiration for Jamie. I appreciated her so very much through this process. She was a God send to me. Finance of America Reverse should be proud that they have a real hard working professional lady on their team. She is awesome!

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    Finance of America Reverse
    Response from Finance of America Reverse

    Michael,

    Thank you for leaving a review with Consumer Affairs. We are happy to hear that your experience with Jamie was delightful and that she was there to answer all of your questions throughout the whole process. Thank you so much for the kind words and choosing to work with Finance of America Reverse.

    - FAR

    Verified purchase

    Reviewed March 26, 2017

    Mr. Nigel ** help my husband and me when even the bank wouldn't even help us save our home. Mr. ** was there for us through it all and did everything possible for us to save our home. Thanks a lot to Reverse Mortgage and Mr. Nigel **.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Mary,

    Thank you for taking the time to leave a review with Consumer Affairs. We are so happy that your Reverse Mortgage Specialist was able to help you through the reverse mortgage process to save your home. Thank you for choosing to work with Finance of America Reverse.

    - FAR

    Verified purchase
    Staff

    Reviewed March 22, 2017

    I needed some extra income to pay off the two notes I had. My kids all have homes and my place is paid for. Also, I'm 100% disabled. I got in touch with Finance of America Reverse and I like the guy I talked to but he wasn't forthcoming in everything that was going to happen. He told me that I'd get $19,000 on my first draw and $23,000 on the second. I got some papers the other day that showed what I will receive. I only got $13,400 for the first draw and they're going to hold the $23,000 that I thought I was getting next year but I'm only getting $6,000. They will pay my taxes and my insurance but the taxes and insurance together don't even come close to that. I'd rather pay that myself. I’d have to live 25 more years to use that money.

    So instead of paying the notes off, I simply put a band-aid on it. He also said that I had to have two appraisals. I paid for the first one and then he told me the time had run out. I told him that I'm not going to pay for another appraisal. He said that they would take care of that and they did. They took $500 something out of the $19,000 and paid for the second appraisal. I was lied to on that matter. In addition, it took too long and it's been almost a year. I wasn't really happy how it turned out and if I had it to do over, I wouldn't do it.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed March 17, 2017

    The reverse mortgage with Finance of America Reverse was a part of my grandmother's retirement plan and I was involved when we got it for the first time in 2014 and it went great. But because the deletion of people dying and it did not have appropriate burial arrangements, we had to go through it again. On the second time, it took me a whole year to decide because I had to become conservator and guardian. Also, I had to do two different appraisals on the house because when the underwriters rewrote some of the plans, it knocked me out the loop again which was a mess. I really was upset with our agent, Julie, because I could not catch her on the phone. However, Robert did try to do what he could do and he stuck with me through the whole year of getting it done.

    I had to sit trying to get it done, but then after four months of filling my thumbs and running back and forth to the lawyers, they finally said that they were going to approve the loan without me paying the VAT. So at this point, I would not recommend anybody for a reverse mortgage if they have debt. I'm grateful for all these extra checks that were coming in. The first check they sent me has an explanation, but the second check did not have an explanation. It's one of the checks sent to me talking about a disbursement, but the disbursement shouldn't have come until a year later. Overall, they could do better if people that were at the top didn't change as many things and that if it was done in four/five months and not for a whole year.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Richard,

    Thank you for taking the time to leave a review with Consumer Affairs to express your situation. We are sorry that the process was so lengthy and confusing for you and your grandmother. It is great to hear that Robert was working hard to guide you through the process. Please reach out if you have additional questions or concerns about your reverse mortgage. We appreciate your patience and we are sorry for any inconvenience this may have caused.

    - FAR

    Verified purchase
    Customer ServiceStaff

    Reviewed March 16, 2017

    My husband put out feelers on what exactly to expect from refinancing. Several mortgage companies contacted us, but I didn't like the pushiness of the people that I had talked to previously, and Finance of America wasn't like that. They were just very explicit. Marina, the rep that helped us, had called us and we spoke with her. That was about two years ago. Then, when we decided to go ahead and do the refinance with Finance of America, we called Marina and spoke again with her, and we went through with it.

    Initially, we were going to sell the house and move to a one-story house. Then we decided to stay here and do the refinance instead, so when we felt like we needed money, like if one of us got sick, or we had to put a chairlift in because we have a two-story home, we would be able to do it. Essentially, that's the only reason why we did it -- not to pay off any bills or a mortgage, because our mortgage is paid off, but to do it in the event that something happens.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Dorothy,

    Thank you for leaving a review with Consumer Affairs. We are pleased to hear that Marina was able to explain the process and walk you through the reverse mortgage process when you were ready. For many people, like yourselves, it can be a great safety net in the event that something happens. We appreciate your choice to work with Finance of America Reverse.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed March 15, 2017

    I put an inquiry in on the internet about reverse mortgage in general and Finance of America was the first to respond to the request. The rep was the most aggressive of all the people that called and she came in with a fairly attractive package. Even though it wasn't the lowest, it was within percentage points of the other people that submitted offers. I was already set with what I wanted to do and I just needed someone that I trusted to get me from what I needed to do and from where I was, and I felt a comfort level with her because she was so aggressive and continue to follow up. I felt like she would see it through the whole process rather than just get frustrated and let it fall through the cracks.

    I did a lot of research into reverse mortgage and felt it was the best way to utilize our home equity in the long term as we don't need the money upfront. We can use it later in our retirement. The reverse mortgage was 10 times more difficult to do than a standard mortgage. The person we worked with did an amazing job aggressively going after paperwork she needed. If we didn't have it initially, she would call people, insurance agents, and do anything she needed in order to get the process completed. Overall, it was very thorough.

    Thanks for your vote!
    Finance of America Reverse
    Response from Finance of America Reverse

    Steve,

    Thank you for leaving a review on Consumer Affairs. We appreciate your choice to work with Finance of America Reverse. It is great to hear that you thought our process was so thorough.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed March 14, 2017

    I lost my job and the reverse mortgage made social security enough. Finance of America Reverse reacted quickly and got through the process amazingly fast. The loan officer was extremely professional, friendly, and responsive. Also made me feel comfortable, and never left me hanging wondering what’s going on. And sometimes called just to check-in. I really enjoyed it. When I’m eligible to refile it again in 18 months, they’ll be my first choice.

    Thanks for your vote!
    Finance of America Reverse
    Response from Finance of America Reverse

    Bob,

    Thank you for leaving a review with Consumer Affairs. We appreciate your choice to work with Finance of America Reverse. We are happy to hear that you were very pleased with our service and that we were able to make you feel comfortable through the whole process. We look forward to the opportunity to work with you in the future.

    - FAR

    StaffLoan Process

    Reviewed March 13, 2017

    This is my first review ever. I am doing it to take the fear away from other seniors who may be rethinking the golden years. I was very skeptical of the entire process to begin with. After talking with a lawyer, and mortgage broker I decided too deep to my toe into the process. I felt lucky to talk to a representative Matthew ** of Finance of America. He answered all my questions, and many I didn't know I needed to ask. I was still in the research mode - he stayed with me for over 5 months to help me through my decision process. I would like to add always with a cheerful demeanor. Once I made the decision to proceed - the entire team, Mike **, Crystal **, and Marci ** more than PHENOMENAL. If you are on the fence - this is a vote for Finance of America.

    Thanks for your vote!
    Finance of America Reverse
    Response from Finance of America Reverse

    Susan,

    Thank you for taking the time to leave your first ever review with Consumer for Finance of America Reverse. We are so happy to hear that Matthew and the team was able to answer all of your questions and make sure that everything went smoothly. We appreciate your kind words and recommendation.

    - FAR

    Verified purchase
    Loan Process

    Reviewed March 13, 2017

    Recently I applied for a reverse mortgage with Finance of America. William and Jasmine provided me with superlative assistance. Their expert knowledge and assistance made the entire process smooth and seamless. They were like a well oiled machine that made the entire process simple and pleasant. They had ready answers for my array of questions about the bewildering and complex process of a reverse mortgage.

    Thanks for your vote!
    Finance of America Reverse
    Response from Finance of America Reverse

    Donald,

    Thank you for taking time to leave a review on Consumer Affairs. We are happy to hear that William and Jasmine were able to provide you with superlative assistance through the process and answering all of your questions. Thank you for allowing us the opportunity to serve you.

    - FAR

    Verified purchase

    Reviewed March 12, 2017

    I found Finance of America Reverse on the internet and went with them because of the people I talked to. However, I didn’t know that they would only give me a certain amount of money the first year. I assumed that they had a loan on the house that they were collecting interest on.

    Thanks for your vote!
    StaffLoan Process

    Reviewed March 9, 2017

    We recently finalized our reverse mortgage. Our specialist was Linda **. She guided us through the entire process professionally. She answered all of our questions and concerns quickly and efficiently. We would definitely recommend Mrs. ** as a specialist.

    Thanks for your vote!
    Finance of America Reverse
    Response from Finance of America Reverse

    Bethine,

    Thank you for leaving a review on Consumer Affairs. We're happy to hear that Linda was able to guide you through the entire process professionally by answering all of your questions and concerns quickly and efficiently. We appreciate your recommendation and business.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed March 9, 2017

    WE knew virtually nothing about Reverse Mortgages and just got online to see what we could find out. Finance of America's William ** was the first one to answer our queries and we were so pleased with all the information that we received from him. He was honest, and patient and answered every question we had, and made sure we understood everything along the way. He was there for us from the beginning until the end. I don't know how anyone could be any better at working through every step of the way. We had heard some horror stories about the process taking so long, but ours was over in less than a month from start to finish! We would not hesitate to recommend Finance of America to anyone!

    Thanks for your vote!
    Finance of America Reverse
    Response from Finance of America Reverse

    John and Betty,

    Thank you so much for taking the time to leave a review with Consumer Affairs. It is great to know that you all had such a wonderful experience working with William to get through the reverse mortgage process. We work very hard to make sure the process can go as easily as possible. We appreciate your recommendation and choice to work with Finance of America Reverse.

    - FAR

    Verified purchase
    Staff

    Reviewed March 8, 2017

    Getting any mortgage now seems to be time consuming and difficult. Getting a reverse mortgage may be even more tedious. However, I have nothing but praise for Jamie **, the specialist, and Julie **, the processor, both from Finance of America Reverse, who guided me through the system and finally got it done. This is a good product for people with a situation like ours, but you will need help from someone with expertise, experience and patience.

    Thanks for your vote!
    Finance of America Reverse
    Response from Finance of America Reverse

    Melvin,

    Thank you for leaving a review on Consumer Affairs. You're right mortgages and reverse mortgages do seem to have a long process. We are so happy to hear though that Jamie and Julie were able to guide you through the process to get you what you need. We appreciate the opportunity to serve you.

    - FAR

    Verified purchase
    Staff

    Reviewed March 5, 2017

    I wanted to avoid paying mortgage monthly so I chose a reverse mortgage. I put a question online and there were a couple of companies that came up and offered their services. Finance of America's representative was very pleasant, efficient, and explained everything that was involved. She delivered everything she promised. I'm on $6,000 plus per year on mortgage payments and it's safe as long as my wife and I are here. Nobody's going to throw us on the street if we don't make payments or we have to do it to pay taxes and insurances, which is affordable.

    Thanks for your vote!
    Finance of America Reverse
    Response from Finance of America Reverse

    Serge,

    Thank you for leaving a review on Consumer Affairs. It sounds like you had a great experience with your Reverse Mortgage Specialist and were able to get everything you needed in a pleasant, efficient, and diligent manner. We appreciate your choice to work with Finance of America Reverse and feel free to reach back out with any questions you have in the future.

    - FAR

    Verified purchase
    Staff

    Reviewed March 5, 2017

    We went into inquiring about a reverse mortgage with no knowledge whatsoever! We were lucky to have Mr. William ** be the gentleman that helped us. He was very thorough giving us every bit of information needed. He kept us informed every step of the way. We would highly recommend William ** and the co. He represents Finance of America.

    Thanks for your vote!
    Finance of America Reverse
    Response from Finance of America Reverse

    John and Betty,

    We appreciate you taking the time to leave a review with Consumer Affairs. It is great that Mr. William was able to keep you informed every step of the way. Thank you for your recommendation and allowing us the opportunity to serve you.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed March 4, 2017

    One of the main things that made me pick Finance of America Reverse was when they had the inspection at my house, they didn't make me pay for it ahead of time and they took it out of my money. They couldn't have done the reverse mortgage if they didn't do that because I didn't have money to start with, so that was good. I also liked Stacy a lot. I liked her personality and the way she handled everything. She was very friendly, helpful and she was always with me no matter what. I called her about something I got in the mail that I didn't understand. Then, she had me mail it to her and she figured that it was a fraud thing, which I thought it was. She took her time and talked to me anytime. I've received very good guidance. It's been a very positive experience.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Patricia,

    Thank you for leaving a review with Consumer Affairs. It sounds like you and Stacy hit it off at the beginning and throughout the process. You can never be too careful. We're happy we were able to help you. Thank you for choosing Finance of America Reverse and feel free to reach out anytime you have any additional questions about your reverse mortgage.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed March 3, 2017

    To free up some money, I considered doing a reverse mortgage. I went with Finance of America Reverse because they had the highest rating. I was also interested with them because their settlement cost was lower than the two other quotes that I’ve received. Moreover, I did very well with their representative whom I spoke to at first. Robert "Rob", the loan officer was very pleasant to deal with as well. He was very knowledgeable and patient. Anytime I had questions, I was free to call him and he would answer my questions or he would get back to me as soon as possible. Because of him, everything went so well. Every time there was something new coming up, he would call and explain to me and I was never feeling like I don't know what I'm doing or don't know what's happening. I would recommend him myself as the person to go to.

    The company was great and everything went smoothly. The people that work for them like the appraiser and the processor were very accommodating and nice. I did like the idea when they sent me the first package, which has the estimates, more or less of the finance that are available and how it works. Overall, my experience with them was the easiest from what I expected. It was quick and satisfying.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Christine,

    Thank you for leaving a review on Consumer Affairs. We take pride in the rating our customers give us because of the hard work we put in. We are so happy that Rob was able to answer your questions as quickly as possible and that everything went smoothly in your reverse mortgage process.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed March 2, 2017

    My wife's 68 and I'm 76. We still have a pretty good-sized house payment and we want to do other things besides work. Finance of America Reverse was recommended by friends. Our loan officer was very good because if we had any problems, we could call him any time of the day. We had a cell phone number and telephone number where he lives and we talk to him several times in the evening after my wife got off work. However, we weren't aware of the company that took over the monthly correspondence to us with our balances and things. And there was that other company that came to us without us knowing who they were and we were reluctant to give them any information. But it got straightened out. The whole process took a little longer than we wanted but overall, Finance of America was excellent and we've recommended them to others as well.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Jerry,

    Thank you for taking the time to leave a review with Consumer Affairs. We are happy that your loan officer was there for you every step of the way to answer your questions and guide you through the process. If you ever have any questions about your reverse mortgage don't hesitate to reach out to us. Thank you for your recommendation.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed March 1, 2017

    I absolutely clicked with Troy from Finance of America Reverse on the first conversation I had with him. I like him and I like where he's coming from. He's a gentleman and I like working with him. Also, the guidance I've received was good. The truth to the matter is I went against everyone by choosing a reverse mortgage. But, the bottom line was they told me it was my decision and I couldn't live in my house without one. They thought it would be a good idea for me to just go into a townhome. Although, I chose to stay in my own home and I made up my mind. I feel good about that and they have accepted it since there's nothing they can do about it. It's my life. It was a positive experience. I would recommend them especially, Troy.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Judy,

    Thank you for taking the time to leave a review with Consumer Affairs. We are so happy that you and Troy clicked on the first conversation and that all of the guidance you received was good. We are happy to help you stay in your home. Thank you for your recommendation and your choice to work with Finance of America Reverse.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed Feb. 27, 2017

    William ** and his colleagues of Finance of America Reverse were a pleasure to work with. They made the reverse mortgage experience pleasurable by keeping me informed and up to date during the entire process. I was equipped with all the information I needed in order to make the correct choice of products. Once I made a decision the loan closed in lightning speed and without a hitch. Anyone of retirement age, own their home and considering a Reverse Mortgage would benefit immensely by speaking with William. He is a very honest and forthright guy and I wouldn’t hesitate to recommend him and his team. William it was wonderful doing business with you!

    Thanks for your vote!
    Finance of America Reverse
    Response from Finance of America Reverse

    Robert,

    Thank you for leaving a review on Consumer Affairs and speaking so highly of your loan officer and the service you received at Finance of America Reverse. Sounds like you had an all around great experience. Thank you for choosing Finance of America Reverse.

    - FAR

    Verified purchase
    Staff

    Reviewed Feb. 26, 2017

    I needed some cash and the equity in my house was the only real asset I had. I worked with Finance of America Reverse and with loan officer Derek who was great. I liked him and he did a very good job of keeping me informed on what I needed to do and taking care of all my issues. He was very nice, wasn't pushy, and I was very happy with him. I asked a lot of questions and I was given the information I needed to make an appropriate decision. Everything wasn't done perfectly in some of the paperwork things, like for the direct deposit. Also, although it's not a real issue right now, I keep getting stuff that there's a $500 and $10,000 lien on my property. I don't get that and it's always the same amount, which that wasn't the value of my house.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Sherry,

    Thank you for taking the time to leave a review on Consumer Affairs. We're happy to hear that your Reverse Mortgage Specialist was able to answer all of your questions and walk you through the process easily. We appreciate you choosing to work with Finance of America Reverse and feel free to contact us with additional questions about your reverse mortgage anytime.

    - FAR

    Loan Process

    Reviewed Feb. 24, 2017

    I had a very positive experience with Finance of America and most notably Christopher **. Chris was there for us every step of the way. I would recommend Finance of America to anyone looking at a reverse mortgage.

    Thanks for your vote!
    Finance of America Reverse
    Response from Finance of America Reverse

    Douglas,

    Thank you for leaving a review on Consumer Affairs. It is great to hear that you had such a positive experience with our service and your loan officer. We appreciate you choosing to work with Finance of America Reverse and your recommendation.

    - FAR

    Verified purchase
    Staff

    Reviewed Feb. 23, 2017

    My financial advisor recommended me Finance of America Reverse. The reps explained to me what I can offer and I have to make an appointment with the counseling section. After I get through with that, they said that I will qualify and go back to the field application. They have the appraisal and they check everything to make sure I have enough money to pay for my daily living. And then after I qualify, they approve so it takes about three months. It was simple, clear and understandable. The reps were friendly and they helped me a lot whenever we need to question the expense with us. They also let me know what I have to do to approve it. I have to pay my current home insurance and take care of my house in condition. All in all, Finance of America Reverse is a good program and this is my second month with them. It's some extra, steady income and it helps a lot especially for retirement people like me.

    Thanks for your vote!
    Finance of America Reverse
    Response from Finance of America Reverse

    Tuan,

    Thank you for taking the time to leave a review on Consumer Affairs. That is great that you and your financial adviser see the value that a reverse mortgage could possibly provide to people in retirement. We are happy that your reverse mortgage process was simple, clear and understandable. Thank you for choosing to work with Finance of America Reverse.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed Feb. 22, 2017

    I needed to redo some things. Finance of America Reverse was on top of things so I decided to go with them. My interactions with their loan officer were fine and the guidance I was given was great. They told me the ups and downs of it. My sales agent was really helpful as well as my loan processor.

    Thanks for your vote!
    Finance of America Reverse
    Response from Finance of America Reverse

    Sharon,

    Thank you for taking the time to leave a review with Consumer Affairs. We are glad to hear that everything went smoothly and that you had great guidance through the reverse mortgage process.

    - FAR

    Verified purchase
    Loan Process

    Reviewed Feb. 21, 2017

    The process took a little bit too long, but the loan officer did the best he could. The people around him were looking for the insurance of my house for the flood zone. My house is in a flood zone but it’s high. And I finally went to the guy that surveyed the land before and he wrote the elevation height. I sent it to them and they accepted. I’m also going over some figures for the money that they’re sending me, and for some reason, they don’t seem to match what they said. But I’m gonna still go through it and I wanna make sure I’m right.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Victor,

    Thank you for leaving a review on Consumer Affairs. We are glad to hear that your loan officer was able to help you and guide you through the process. Feel free to contact us with additional questions about your reverse mortgage anytime.

    - FAR

    Verified purchase
    Staff

    Reviewed Feb. 20, 2017

    I needed some money and a reverse mortgage was the only way I could get any. The people at Finance of America Reverse were very knowledgeable and helpful. The guidance I received has been very good and I was very glad working with them.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Connell,

    Thank you leaving a review with Consumer Affairs.We are happy to hear that you were pleased with the guidance from our staff. Thank you for choosing to work with Finance of America Reverse, it has been a pleasure serving you.

    - FAR

    Verified purchase

    Reviewed Feb. 19, 2017

    I've spent probably the last three years thinking about a reverse mortgage before I made the decision. I went online searching for the best company and Finance of America Reverse came up as the best one to use. Everything has been great and goes exactly the way I expected it to be.

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    Finance of America Reverse
    Response from Finance of America Reverse

    William,

    We appreciate you taking the time to leave a review on Consumer Affairs. We are happy that you took the time to decide that a reverse mortgage was right for you and that you made the choice to work with Finance of America Reverse. It is great to hear that everything has been great and went exactly the way you expected it to be.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed Feb. 18, 2017

    We wanted to be sure that we can keep our home until something happens to us and we had thought about doing a reverse mortgage a year before. We finally decided to try it and my husband liked Finance of America Reverse. One of the other companies sent some paperwork to us, but it was in somebody else’s name so that was bad clue for them. And by the time my husband had talked to the others, he was already happy talking to someone from Finance of America Reverse. He answered all our questions and was ready to be there and explain the whole thing to us. He came to the house with all the final papers and we did the application. I had a lot of questions about the opposite side as I sell foreclosures for Fannie Mae and he was very knowledgeable.

    We had a really good experience. It was quick and easy and everything we were told was correct. Everything Finance of America Reverse did was right. We were really pleased with the honesty level and everything that had happened with us going through it. If we were going to have anybody else that we know of giving into a reverse mortgage, we will definitely refer them to Finance of America Reverse.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Ida,

    Thank you for leaving a review on Consumer Affairs. We are pleased to hear that we were able to easily guide you through the process by answering your questions and explaining the process completely. Thank you for choosing to work with Finance of America Reverse.

    - FAR

    Verified purchase
    Staff

    Reviewed Feb. 16, 2017

    The other lenders I worked with were a little too glib and I don’t like people who are like that. They're just playing a game. But Julie from FAR was working at the same time seeking my interest. We connected and I was happy. Her heart was in the right place and that’s why I stayed with them. I'd recommend FAR to a friend based on how it went so far.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Ulric,

    Thank you for taking the time to leave a review on Consumer Affairs. We are happy that you chose to work with Finance of America Reverse. We work to find people that are passionate about helping others at FAR to guide people through the reverse mortgage process. Thank you for recommendation.

    - FAR

    Verified purchase
    Staff

    Reviewed Feb. 15, 2017

    We felt like a reverse mortgage was the only way to go. Our son looked into it, followed it up and called several companies. He and his dad talked to them together and made the decision on which one. We felt like Finance of America Reverse was the best deal where we would get the most money. Josh, the man that they were working with, was very helpful and everybody was straightforward. However, when the first papers came, they had my husband's name as Robert William instead of William Robert. Everything had to be changed and initialed. He thought that was very careless that his name was not correct on the paperwork but when the final set of papers came, it was all right. Also, they sent us a check instead of directly depositing the first time around but that has since been corrected.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Donna,

    Thank you for leaving a review on Consumer Affairs. It is an important decision and we are happy that your family was involved. Terribly sorry about the name mix-up. We strive to provide great customer service that leads to a great customer experience. We are glad that overall it was very straightforward. Do not hesitate to reach back out with any comments or questions regarding your service.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed Feb. 14, 2017

    My husband had used Finance of America Reverse. I used them, too, and got a reverse mortgage because I needed money. I’m happy with my experience with Finance of America Reverse. They were very thorough and good. They also kept us informed every minute of the day and it went fast.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Martha,

    We appreciate you taking the time to leave a review on Consumer Affairs. It is great to hear that our Reverse Mortgage Specialist was thorough and informative during the process.Thank you for choosing to work with Finance of America Reverse.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Feb. 13, 2017

    They were really nice at Finance of America Reverse. They answered all my questions and every call I made to them. They were great. I was a procrastinator, and they tried to calm my nerves because I've heard so many bad things about reverse mortgages. Jesse, the loan officer, was very nice, personable and made me feel comfortable. The guidance they gave me was excellent. It was easy to get through and there were no hidden fees. I’m happy with my experience with them and I would definitely recommend them.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Lou,

    Thank you so much for leaving a review with Consumer Affairs. We are happy to hear that we were able to answer all of your questions about the product. We work hard to find the best people to provide a great experience for our customers. We appreciate your kind words and recommendation.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Feb. 12, 2017

    I’ve had better experiences compared to the one I had with Finance of America. Their loan officer needs a little more experience to be doing what he’s doing. We had several issues that he wasn’t fully aware of. I was told I needed to carry a homeowners insurance on a house that has a master policy because it’s a townhouse. They didn’t do their homework and read the paperwork that was submitted to them that they asked for. Then they told me I needed to carry interior insurance because they didn’t read the policy that said the interior insurance was already covered and shorted me $900 at closing. So it’s substantial amount of time and frustration to get that resolved. There was a lack of communication on their part.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Tom,

    Thank you for leaving a review on Consumer Affairs. We appreciate your feedback and will look into how to improve this process for future borrowers. Thank you for your business!

    -FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Feb. 11, 2017

    We went with Finance of America Reverse when our daughter needed money. Our loan officer was very easy to work with and everything was fine with him. He was very congenial. Whenever I called with a question, he had the answers for me. We had never done anything like this before but everything seemed to work very well for us.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Nancy,

    Thank you for leaving a review with Consumer Affairs. Pleased to hear that you had a very congenial rapport with your Reverse Mortgage Specialist. We are here to help, feel free to continue to reach back out to us if you ever have anymore questions around your reverse mortgage. Thank you for choosing Finance of America Reverse.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Feb. 10, 2017

    The loan officer that we talked to was very good. She was on top of it and called back when she's supposed to. My wife did most of the work with her and she really liked her. We were in Utah and the loan officer was in Southern California, but she was very precise. It was good customer service. The whole process went relatively smoothly. We've never done it before but we're impressed. Finance of America Reverse has very good operation overall and I'd recommend them.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Ted,

    Thank you so much for leaving a review on Consumer Affairs. It is great to hear that you had good customer service to make your reverse mortgage process smooth. We appreciate your recommendation.

    - FAR

    Verified purchase
    Customer ServiceLoan Process

    Reviewed Feb. 9, 2017

    My financial adviser had me choose a reverse mortgage as part of my retirement plan. I went with Finance of America Reverse and it was a nightmare. They promised stuff that never happened. They should not lie and I had to be on the phone screaming to get stuff done. It was not a pleasant experience.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Trapper,

    Thank you for expressing your situation on Consumer Affairs. Someone will be in contact with you shortly to review your situation and get a better understanding of what happened. We appreciate your patience and sorry for any inconvenience.

    - FAR

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 8, 2017

    From the first phone call to the completion of our reverse mortgage, Nicole was the ultimate professional and compassionate listener. Her knowledge about her field of practice was vast, her problem-solving skills were superb, her ability to listen to us, and have compassion about our situation was wonderfully soothing and calming as she let us know she would go the extra mile for us...and she did. She fought hard to make our situation better and she did. She was our champion, overcoming all obstacles, and she was successful in completing our goal. Thank you, Nicole, for all of your hard work on our behalf.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Feb. 8, 2017

    I previously had a reverse mortgage and we were refinancing it. I saw Finance of America Reverse in my email, responded to the email, and liked what I saw. The loan officer who I worked with was wonderful. She explained everything very carefully and was knowledgeable. It was a very pleasant experience.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Margaret,

    Thank you for leaving a review on Consumer Affairs. It is great to hear that you had such a wonderful experience working with us. We appreciate the opportunity to walk you through the refinance process.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed Feb. 7, 2017

    I retired in July and I could see that our income wasn’t gonna be quite enough to live the life we wanted to, so I got a reverse mortgage from Finance of America Reverse. It was a good experience. They seemed to be pretty easy to work with and professional. My loan officer was extremely helpful and explained things very well. I got excellent guidance and I’m very satisfied with them.

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    Finance of America Reverse
    Response from Finance of America Reverse

    James,

    Thank you for taking the time to leave a review with Consumer Affairs for Finance of America Reverse. We are glad to hear that you had a good experience and that your Reverse Mortgage Specialist was extremely helpful. We appreciate the opportunity to help you.

    - FAR

    Verified purchase
    Staff

    Reviewed Feb. 6, 2017

    Reverse mortgage worked for me! Nicole ** worked diligently on my reverse mortgage from the start. She was faced with so many unusual situations but she plunged through these problems and kept me informed. She kept me motivated and showed me encouragement when it was needed. She also helped me feel confident that things would work out. With all her hard work I finally closed on January 2017! All I can say is "Nicole ** is amazing".

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    Finance of America Reverse
    Response from Finance of America Reverse

    Peggy,

    Thank you for taking the time to leave a review with Consumer Affairs. We are so happy to hear that you had such a great customer experience working with Nicole. It is great to know that our Reverse Mortgage Specialist made such a positive impact. We appreciate your choice to work with us at Finance of America Reverse.

    - FAR

    Verified purchase
    Staff

    Reviewed Feb. 6, 2017

    I didn't have enough money so decided on a reverse mortgage. Finance of America Reverse was among a list of many banks that I got from an online service and the guy I spoke with from there, Scott, was very helpful on many levels. He talked about some things that were in addition and around to how these things work. He also gave me fairly straight answers about the iffier aspects of it. The company also provided good guidance. However, it was hard for me to make out exactly where the money is coming from and going to. They tend to offer really amazingly good things and it makes me nervous when I don’t understand who is profiting from that. Otherwise Finance of America Reverse was what I needed.

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    Verified purchase
    Loan Process

    Reviewed Feb. 5, 2017

    I don’t have any children and I have $500,000 worth of equity in my home, so I looked into a reverse mortgage as part of my retirement plan. I thought I'd just get a monthly payment until I pass away. I compared companies, and my monthly amount was larger at Finance of America so I went with them. The conditions for me to get my reverse mortgage were very limited, and my experience with Finance of America helped me. It was a very smooth transition and I'm very happy.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Diane,

    Thank you for leaving a review with Consumer Affairs. We are happy that we were able to help you through the reverse mortgage process smoothly and to your satisfaction. Thank you for choosing to work with Finance of America Reverse.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed Feb. 4, 2017

    I wanted to quit working and a reverse mortgage was a way for me to retire full time without a mortgage. I got into Finance of America Reverse through the gentleman who was working with me, Tim. He was very conscientious and he explained everything. He also works with me detail by detail and explained to me what would happen and things that I needed to have and how to go about getting them. My experience with them was very good and pleasant. It was a pleasure to work with them.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Kathryn,

    Thank you for taking the time to leave a review on Consumer Affairs. We are so happy that you chose to work with Finance of America Reverse. It is great to hear that you had such a good experience. We are always happy to answer any questions that you have on the product. It was a pleasure to work with you as well.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed Feb. 3, 2017

    William ** & his associate Jasmine not only helpful but professional and went beyond to make everything smooth, but gave us everything that what would every step of the way to be expected. We had shopped around a little and found they were the most helpful, but the best & easiest route to what we wanted to achieve. In the end they went beyond because of their experience. We are grateful.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Linda,

    Thank you for leaving a review with Consumer Affairs. We appreciate you speaking so highly of our Reverse Mortgage Specialist. We are glad that they were able to provide you with great customer service through the whole process. Thank you for allowing us the opportunity to serve you.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed Feb. 3, 2017

    Because it was available and I needed extra money at that time to help with expenses, I decided to look into a reverse mortgage and went with Finance of America Reverse. My experience with them went fine. The Finance of America loan agent was really friendly to work with. Everything was explained step by step, and I didn’t have any problems at all.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Susan,

    Thank you for leaving a review with Consumer Affairs. We are happy to hear that everything went as planned and that our Reverse Mortgage Specialist was really friendly to work with. We appreciate your choice to work with Finance of America Reverse.

    - FAR

    Verified purchase
    Customer ServiceStaffRates

    Reviewed Feb. 2, 2017

    Our building is made up of selfish people on the board who didn’t want to spend the money for FHA insurance. I told the manager that she was being unfair to those of us who had to get a reverse mortgage. Nobody here has ever had one because the interest is so high. It was hard to find a reverse mortgage company that didn’t take FHA. She did some research and gave me three companies, two of which didn’t give a reverse mortgage and Finance of America Reverse did, so I called them.

    Finance of America were very careful to make sure I understood everything and meticulous in sending people to me. However there was a mix-up on the insurance company. Chubb, who’s a good insurance company, made a mistake and sent me a check for a rebate three days after I asked for one on my insurance because I was in the hospital seven times since March. The man said that he'd help me with it. I got this rebate check so I thought he helped me. Then the bank told me I couldn’t cash the check and he called Chubb. Chubb said that they'll send the check on Monday and to just cancel this one.

    Monday came and I called them up. They applied it to my condominium insurance where I live. I got a $16 rebate and I didn’t know that it would be so small. They didn't keep their word to the bank. I said I was paid in full till May through my bank ‘cause I turned over to them all the accounts I had and had them pay for me I still don’t have it all straightened out so I called the reverse mortgage person as Chubb sent the bill to him. He was upset and said that we're not supposed to pay this bill. He didn’t investigate to see why it happened. And when I called up to say hi and ask what was going on, he never answered me. That was the only negative thing I had with them.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Feb. 1, 2017

    I wanted to put an addition on the house so I can stay in the house, and I got a reverse mortgage. I reviewed the opinions from other users that were available and Finance of America Reverse seemed to have a high rating. The initiator of the loan was very helpful and everybody else was great as well. Whenever I called with a question I got a reasonable response time. I would recommend them.

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    Finance of America Reverse
    Response from Finance of America Reverse

    William,

    Thank you for taking the time to leave a review. We are pleased to hear that everyone was very helpful and able to answer all of your questions to walk you through the reverse mortgage process. We appreciate your recommendation.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Feb. 1, 2017

    William ** was our agent thru the whole process of this transaction. He helped in a friendly manner, but with good business advice. He knows the process perfectly and explains it in detail. We feel like we also made a friend that we can call on in the future if we have any questions or concerns. So thank you, William, for a job well done.

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    Finance of America Reverse
    Response from Finance of America Reverse

    P Dennis,

    Thank you for writing a review on Consumer Affairs. It is so great to hear that you had such excellent care from William. We work hard to find great people to provide a great experience for our customers. Thank you for choosing to work with Finance of America Reverse and please don't hesitate to reach out if you ever have any questions or concerns.

    - FAR

    Verified purchase
    Staff

    Reviewed Jan. 31, 2017

    I was on disability and I lost my husband a while ago. Now I lost that income I needed money really badly and a lot of people kept saying that a reverse mortgage was a good idea. I put in a request for information on the internet and I got a call from Finance of America Reverse. The person I talked with all the time was very good and he explained everything to me. I loved him as he was very good.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Pat,

    Thank you for leaving a review on Consumer Affairs. A reverse mortgage can be a great tool for people in many different situations. Happy to hear that you had such a good rapport with our Reverse Mortgage Specialist and that they were able to make the process easy for you.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed Jan. 30, 2017

    Our experience with Finance of America has been great so far. The rep I was dealing with was awfully nice and helpful. I was more impressed with her than I was with any of the other finance companies. We just got started but I would recommend them.

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    Finance of America Reverse
    Response from Finance of America Reverse

    David,

    Thank you for leaving a review on Consumer Affairs. We are pleased to hear that our Reverse Mortgage Specialist has already made such a large positive impact on your experience. Thank you for allowing us the opportunity to help you and we appreciate your recommendation.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed Jan. 29, 2017

    So far, my experience with Finance of America Reverse has been good. The lady that I talked to did a really good job, so I went with them. I would recommend Finance of America.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Murray,

    Thank you for leaving a review on Consumer Affairs. It sounds like you had an all around great experience with Finance of America Reverse. We appreciate your recommendation.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Jan. 28, 2017

    I needed some extra money, and I found out that Finance of America Reverse was related to the government and was approved by FHA so I called them and they got on the ball right away. The guy from Finance of America Reverse helped me out a lot. He called and texted me back right away so he wasn't slacking on the job. In a month’s time, my loan went through, I had my money and everything was done.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Patty,

    Thank you for taking the time to leave a review with Consumer Affairs. We are pleased to hear that we were able to serve you in a timely manner. It sounds like everything went just as planned. We appreciate the opportunity to help you.

    - FAR

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 27, 2017

    After my husband passed away, I had some bills that I needed to pay so I figured a reverse mortgage was the easiest way. I went with Finance of America Reverse and had very good communication with their rep. I had no problems and felt comfortable with the guidance that I've received from them.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Deloris,

    Thank you for leaving a review with Consumer Affairs. We are happy to hear that we were able to communicate well and walk you through the reverse mortgage process with no problems.

    -FAR

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 26, 2017

    I felt that getting a reverse mortgage made sense for us at this particular time. I did some research online of companies and saw how they were rated. I was interested in a jumbo and there were two major companies that offer that and I interviewed both. I was particularly impressed with the responsiveness and the overall attitude of the agent from Finance of America Reverse with whom that I got in touch with. She did an outstanding job, was very emphatic and very helpful in giving me the information I needed in terms of explanations for the things with which I wasn't familiar with. And if I had questions, she was always available to answer them. She went to a great deal of effort to make sure that I had everything that I needed. Finance of America Reverse was very productive and thoughtful and the guidance I received from them was excellent.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Ken,

    Thank you for leaving a review with Consumer Affairs. We are so happy to hear that you had a great experience with your Reverse Mortgage Specialist and the reverse mortgage process. We take pride in helping our clients understand all the facts and information surrounding the process. We appreciate your choice to work with us at Finance of America Reverse.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Jan. 25, 2017

    I have equity in a home and have nobody to leave it to. I might as well enjoy it while I'm here and got myself a reverse mortgage. I contacted 5 companies and Finance of America reverse was the best. Things went predominantly positive with their team but communication was weak from time to time. The guidance I received from the sales rep was quite good but she was a little impatient towards the end. And there still are a couple of issues outstanding that I want to discuss with the rep I spoke with on the phone and the attorney that came to my house. The documents I signed were not the same terms that I agreed to on the phone and I didn't know that until after I signed them.

    When the attorney came by, it was a fire sale. He didn't allow us any time to read anything and rushed through everything. I should've stopped him and that's my fault. When I was able to read through the 50-some pages that he had me sign, I found out that there's a $69,000 hold-back because I'm two months late with a $600 tax payment. I have a problem with that. I also have a problem with a hold-back for the incompetent appraiser that came out. He didn't do what he said he did. He identified some peeling paint on a vinyl window but vinyl doesn't peel and there is no peeling paint. Now I got to repair what they say I need to make that's physically impossible and I have a $1,400 hold-back that was supposed to be a $500 hold-back. But I didn't know it was $1,400 until after I signed the paperwork. So their people on the field were horrible and leave a lot to be desired. But the people on the phone were very good. The overall experience was good.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Joseph,

    Thank you for leaving a review on Consumer Affairs. We are happy to hear you chose to work with Finance of America Reverse. We are going to be reaching out shortly to answer any additional questions you have about your reverse mortgage. Your business is very appreciated and we want to make sure you have a great experience.

    - FAR

    Staff

    Reviewed Jan. 24, 2017

    When we bought our home we worked with Josh **. We were under time constraints, and there was much to be done, so stress levels were high. But Josh is a very calm and personable fellow, and while he worked quickly and tirelessly to put all the pieces together, he also 'held our hands', long-distance, giving us assurance that all would be done in time, which it was! Thanks so much, Josh!

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    Finance of America Reverse
    Response from Finance of America Reverse

    Beth,

    Thank you for taking the time to leave a review on Consumer Affairs. It is great to hear that Josh worked tirelessly to put all the pieces together to help you get everything done in time. We appreciate your choice to work with Finance of America Reverse.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed Jan. 24, 2017

    My experience with Finance of America Reverse was very good. The reverse mortgage seemed to be a good instrument to help me with my finances at the time and the rep that helped me with the loan was most responsible for my decision to go through with it. I wasn’t even going to go with it but he made it all happen and he was excellent and responsive. It's a very lengthy process, but it has to be if they were dealing with the government.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Timothy,

    We appreciate you taking the time to write a review for Finance of America Reverse. It is great to hear that our Reverse Mortgage Specialist was excellent and responsive during the lengthy process. Thank you for choosing to work with Finance of America Reverse.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed Jan. 23, 2017

    It was a pleasure having Amber ** of Finance of America Reverse walk my wife and I through the process of a reverse mortgage. She was very professional and knowledgeable which made the experience delightful. Thanks for your help.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Paul,

    Thank you for leaving a review on Consumer Affairs. We are so happy that you and your wife had a great experience working with Amber. It is great to hear that she made your experience delightful. Thank you for choosing to work with Finance of America Reverse.

    -FAR

    Verified purchase
    StaffLoan Process

    Reviewed Jan. 23, 2017

    We wanted to get rid of the mortgage payment and looked onto the future of using some of the equity on home improvements. We took a good six months to decide on what we were going to do and Finance of America's sales rep kept in contact with us while we were making our decisions. Other companies were an absolute pain in the ass. We were working out on a lot of things involved such as potential moves and career changes, and Finance of America's sales rep told us to let him know how things were going and that he'll touch base with us in 30 days. Sure enough, he did and he was always on time, courteous, and I felt confident with him.

    However, we had a problem during closing with the closing cost. We wound up rolling an extra three grand into the closing cost because we thought the real estate taxes hadn't been paid but they had been paid by the bank. We got the money back but what pissed me off was the fact that everybody kept saying it wasn't paid yet while the bank kept saying it was. Beyond that, we were able to negotiate some of the cost down and it all seemed reasonable at the time.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Ben,

    We appreciate you leaving a review with Consumer Affairs. It is great to hear that our Reverse Mortgage Specialist was always on time, courteous and was able to build a relationship of trust with you. Thank you for choosing Finance of America Reverse.

    Verified purchase
    Staff

    Reviewed Jan. 21, 2017

    I had a first reverse mortgage and took some more money out when I was told that the house was worth more. We were self-employed and had no investments. My husband died and I had worked very little, and the only thing I had money in was my house. The person from Finance of America Reverse who I worked with was very knowledgeable and willing to talk to me.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Thelma,

    Thank you for leaving a review for Finance of America Reverse. We are happy that our Reverse Mortgage Specialist was able to guide you through and explain the processes easily. We appreciate your business.

    - FAR

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 19, 2017

    I was going with another company and my nephew talked to somebody at Finance of America Reverse and told me about it. Then, I called and found out that some of their charges were less than what I was looking at so I switched. I worked with two reps, one in Oklahoma and another in New York, and they both did fine. I'd recommend Finance of America Reverse to a friend.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Tom,

    Thank you for taking the time to leave a review with Consumer Affairs. We are so happy that we came recommended from family and that the process went well. We appreciate your recommendation.

    - FAR

    Verified purchase
    Staff

    Reviewed Jan. 18, 2017

    When I needed to get past our bill, Finance of America Reverse was the first one that I contacted and the people were very friendly. They gave me the information that I needed. I would recommend them to anybody that would be interested in doing a reverse mortgage.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Rhonda,

    Thank you for leaving a review on Consumer Affairs. It is great to hear that you had a good experience and that we were able to provide you with all the information that you needed. We appreciate your business and your recommendation.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed Jan. 17, 2017

    It was a fine experience with Finance of America Reverse. I had no problems. My husband and I had talked about getting a reverse mortgage for quite some time before I went into it. He had looked into it and was the one who originally contacted Finance of America. I went from there and their rep was cordial and very informative. He gave me a lot of good information and points about the reverse mortgage.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Delois,

    We appreciate you leaving a review on Consumer Affairs. We are happy that you had no problems and were able to get all the information you needed from your Reverse Mortgage Specialist. Thank you for allowing us the opportunity to serve you.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Jan. 16, 2017

    I inquired about a reverse mortgage and checked into different companies. I requested information online and then everybody started calling. Finance of America Reverse was one of them and I liked their service based from the others. The loan officer was knowledgeable and patient with me. I had a lot of questions because I wasn't too sure, so he explained everything and I really liked his customer service which is why I stayed with him out of all the other ones that I was dealing with. The courtesy he had through the whole process was outstanding. And I found him very honest and very helpful, whereas the others to me were just thinking about themselves and not about my needs.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Sandra,

    Thank you for leaving a review with Consumer Affairs.We appreciate you choosing to work with Finance of America Reverse and are so pleased that you had a wonderful experience working with your loan officer. Glad to hear you had a great experience.

    - FAR

    Verified purchase
    Staff

    Reviewed Jan. 15, 2017

    I had a real good experience with the reps at Finance of America Reverse. They answered my questions. I would recommend them.

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    Finance of America Reverse
    Response from Finance of America Reverse

    George,

    Thank you for leaving a review on Consumer Affairs. It is great to hear that you had a good experience with everyone at Finance of America Reverse. We appreciate your recommendation and the opportunity to work guide you through the process.

    - FAR

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 14, 2017

    I was on a fixed income and had put so much money into the house. I had so little coming in. I needed to move my wife into my house because of illness and take care of her. She's disabled and I needed to fix an apartment for her so that she can come in and out of the house. Doing a reverse mortgage was the only way I could do it.

    Finance of America was the first company I looked into and the first one I really felt good about. I looked up the supposedly top ten companies and Finance of America wasn't listed. My gut feeling was to go with them, but I put them aside and went with one of these top ten companies. They screwed me over and led me along for a long time. I had given up on them and Finance of America called me up and said, "I guess you haven't got your money by now, right?" I asked how did they know and I was told, "Because most of their clients are with us."

    I should have went with my gut feelings to begin with. When I went with Finance of America, I got all the cooperation I needed. I did have some trouble along the ways, but with the other company that's going to assign the allotting of the money and stuff. When I had trouble, I had to keep contacting Finance of America and they were very good at getting back to me. I was consistently sitting by the phone and jumping into these recliners to answer the phone. I was dealing with not only them but two other companies that were involved in this process. It went very smoothly considering the other company ran me in circles and did nothing for me. So, I was very happy in the end. I would recommend Finance of America to anybody.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Michael,

    Thank you for leaving a review with Consumer Affairs. We are pleased to hear that you chose to work with Finance of America Reverse and that everything went as smoothly as possible during the process. Your recommendation is very appreciated.

    - FAR

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 13, 2017

    I had some things that I wanted to do and I wanted to use the equity in the house to take care of some additional repair work and also give me a little cushion in case of an emergency. The guy that worked with me was fantastic, knowledgeable, and professional. He gave me the information if I repeated the question and did not rush me. I could tell he wanted to give me the information and help me along the path if I attempted to see what to do about this. I'm supposed to receive some more money later on in March. I know that what I'm able to borrow is based on the homes in the neighborhood. So, as far as practical information and return of calls go, it was a reasonable experience.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Dorothy,

    We appreciate you taking the time to leave a review on Consumer Affairs. We are pleased to hear that we were able to give you all the information and that you think so highly of your loan officer. Feel free to contact us with additional questions anytime.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed Jan. 12, 2017

    The market went sour on me and I lost too much money. The only thing I had left that had value was the home. I had plenty of equity in it so I got a reverse mortgage as part of the retirement plan. The loan officer was there not just for business, but she was almost like a friend. The thing that surprised me though were the fees at the end of it all. I had no idea they were going to be that much, but by that time it was too late. Sometimes it will be $6,000+ in fees. It might have swayed my decision to even do it, but it's done now. Other than that, I'm satisfied with Finance of America Reverse.

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    Verified purchase
    Staff

    Reviewed Jan. 11, 2017

    The loan officer at Finance of America Reverse has been very helpful. He walked us through every step of the way and explained everything that we wanted to know. He was very kind and we felt that we made a good decision.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Pat,

    We appreciate you taking the time to leave a review for Finance of America. So great to hear that your loan officer was able to easily walk you through the reverse mortgage process and explain all the steps thoroughly. Thank you for choosing to work with us.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed Jan. 10, 2017

    I built my home 20 years ago but my children were not interested in it. I loved this home and wanted to stay there. A reverse mortgage made sense and was the best way to go. I did a search for the top 10 companies and Finance of America Reverse came up. Had it not been for my loan officer, John, I would not have gone through with the loan. He was the most incredible banking broker I've ever worked with in my life.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Ardean,

    Thank you for leaving a review on Consumer Affairs. We are glad you chose to work with Finance of America Reverse. It sounds like you had a great experience with your loan officer and that they were able to smoothly guide you through the process.

    - FAR

    Verified purchase
    Customer Service

    Reviewed Jan. 9, 2017

    I was broke and I saw Finance of America Reverse. I needed such service. Once the paper was signed, I didn't hear from anybody which was questionable, but I wasn't disappointed. I got something in the mail from them and I'm confused about it. I am trying to find the woman who handled my case and ask what it is about. I'm also not going to do anything about the bill for the taxes 'cause everything is supposed to be taken care of. Finance of America Reverse took $77,000 out to pay all these things for the rest of my life. But I question why they sent return envelopes for the two payments that I did.

    There were times when I was disappointed with Finance of America Reverse and there were times when I was pleased. There were things they wanted me to provide and there were things they didn't tell me about when I first talk to them. They told me something has gone through but they called me that I had to do something. But my brothers handled and settled most of these matters. I own the house 'cause I want to live in it for the rest of my life. My two brothers got the smarts and they told me what to do. On the whole, I'm happy with Finance of America Reverse.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Hi Gene,

    Thank you for leaving a review and expressing your situation on Consumer Affairs. We are going to be reaching out within the next couple of days to answer any additional questions you have about your reverse mortgage. Your business is very appreciated and we want to make sure you have a great experience.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed Jan. 8, 2017

    My father passed away. He had a little life insurance and not a ton of money so that left my mother only with the social security income. His retirement dropped a very small amount too and that was unable to keep up with the bills. And my mother did rely on the money he had. So it was either she would have to lose the home or get it done with a reverse mortgage from FAR so she could stay in her home.

    Our loan officer Laura was very nice, however, we had some unusual circumstances. She asked what I thought about the house's would be about worth. I said, "Someone next door went for $275,000. And this one ought to easily go for $275,000." And then somebody went out to do the appraisal of the home. I knew the gentleman through other people and he's a very nice man. But I felt like he really low-balled us on the appraisal of the home. The county tax records have it for about $240,000 and the insurance people making value it to $279,000. But he appraised this at $185,000 and this one is all brick. It's two-story, has a detached garage and a brick fence all the way around. There were also flagstone, hardwood, marble in the house.

    But they had to go by his appraisal. And we had to do a home counseling with the counselor as part of the process of getting the reverse mortgage. And she told me that I couldn't get another loan or inspection for five months and we didn't have that long. We need it for to be taken care of. So, the amount of money that my mother got that they're willing to give her was just enough to pay off the house and they're gonna take care of her taxes and insurance.

    And she got a $200 check in the mail. She doesn't have any monthly income or any money from them. That was it and there was only less than a $100,000 over on the house. So, they held back about $62,000 to pay taxes and insurance. I said, "How in the world they come up with that amount?" They told me it's a government law and it's based on the fact that she may live to 99 in her years. So, we were forced into a corner and we went with it. Now, my mother doesn't have to worry about being put out on the street. It's definitely a comfort and it's a fair amount of money. It's like they're paying for the taxes and insurances would be during half of her social security check anyway.

    They did all they could. We just didn't know what to expect with the whole process. And in the beginning, they said we could have all this done in 29 days - they could close and all. But we didn't take much longer than that. But I didn't know that it was all their fault. And we just didn't know about the rules that we had to go by. But I would definitely recommend Finance of America Reverse especially Laura. She did all she could. She took us all the way home and did an outstanding job. I talked with a few other people there and there was another lady and I just didn't care for her.

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    Verified purchase
    StaffLoan Process

    Reviewed Jan. 6, 2017

    I've done the reverse mortgage from Finance of America and I've already spent $20,000. Now, I have the monthly payment for the home improvement and I don't have that monthly payment for the house. So, that helped me get something inside my house nicer than I had that I'm able to be more comfortable with. I did both of my bathrooms and the walk-in shower - things that would be good for me for later on. The loan officer from Finance America was good and he helped me out a whole lot. Everybody that he sent over, including the guy who appraised it and the guy who did the paperwork, were all nice.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Mary,

    Thank you for leaving a review on Consumer Affairs. We are happy to hear that you have been able to use your reverse mortgage to make your home more comfortable. Thank you for allowing us the opportunity to serve you.

    - FAR

    Verified purchase
    Staff

    Reviewed Jan. 5, 2017

    I looked into a reverse mortgage since it was beneficial to my financial status. I went with Finance of America, and my loan agent was very apt, friendly and helpful. Everything went well. All the information was requested and submitted, and all went as planned.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Johanna,

    We appreciate you leaving a review on Consumer Affairs and speaking so highly of your loan officer. It sounds like you had a great experience and we are happy to hear that everything went as planned.

    - FAR

    Verified purchase
    Staff

    Reviewed Jan. 4, 2017

    Since I like the idea of not having a mortgage, I applied with Finance of America Reverse. Charity, my primary agent, and Jasmine were excellent. In fact, the people at Finance of America were all very accommodating and wonderful. I had a lot of problems but they worked through them. I have a home in New Jersey and I was down in Florida looking to purchase a house. I finally came back to New Jersey and when I got back here, everything was already in place. They sent someone to the house to notarize and I signed the papers here at the house in New Jersey. It got delayed a few times due to some problems. I'm a widow, and the underwriters wanted my husband's death certificate. I was in Florida, and the certificate was from New Jersey and that was a lot of stuff.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Carole,

    Thank you for leaving a review on Consumer Affairs. It is great to hear that everyone was accommodating and wonderful during the reverse mortgage process and that everything worked out well.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed Jan. 2, 2017

    I talked to a couple of different companies and Finance of America Reverse gave me the better deal and the best people. Their loan officer was great. I couldn't ask for anybody to be any better to work with than he was. Everything went very smoothly.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Toni,

    We are so happy to hear that you chose to work with Finance of America Reverse and that we were able to help guide you through the process smoothly.

    Thank you for taking the time to leave a review on Consumer Affairs, it was a pleasure working with you.

    - FAR

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 31, 2016

    I'm 79 and I'm tired of working, and I wanted to be able to have a few years of no worries about money. I then looked into a reverse mortgage, and my daughter suggested Finance of America. My agent was wonderful. She was right there all the time. When I called her, she always picked up the phone. It was great. Finance of America helped me all the way. They always have the answers for everything.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Sarah,

    Thank you for leaving a review with Consumer Affairs. We are happy to hear that your agent was wonderful and always there to answer all of your questions all the way through the reverse mortgage process. We appreciate your choice to work with Finance of America Reverse.

    - FAR

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 30, 2016

    Five years ago, my wife died and depleted our finances. I was depending on social security and a very small pension from the government which left me with a gross income of under $25,000 and I had a $685 mortgage payment. While checking the best reverse mortgage companies, I found that Finance of America Reverse had 5 stars and if they have all those stars maybe they're a really good legitimate corporation.

    I called them up and the fellow I talked to was very helpful and very patient with me. He answered all my questions and the questions I didn’t ask he also pointed out and helped me understand what their product was. He gave me the option of figuring out whether I wanted to deal with them or not. I was very impressed with them to the point where the fellow on the phone and I developed an almost personal relationship. I went with America Reverse and now I only pay taxes.

    I would call my loan officer, Robert, anytime and get a clarification. He educated me in an open and honest way. I feel confident in him, therefore, I feel confident in the company. I got an FHA loan and it required me to do some upgrades on my home. I was able to do a lot of it myself and I had a young man help me out. I would recommend Finance of America Reverse to anyone.

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    Finance of America Reverse
    Response from Finance of America Reverse

    James,

    Thank you for leaving a review on Consumer Affairs. We are so happy that you chose to work with Finance of America Reverse and that we were able to answer all of your questions about reverse mortgages. Glad to hear that you were able to hit it off with our loan officer and develop that relationship. We greatly appreciate your recommendation.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed Dec. 29, 2016

    Derek ** was Terrific. He was nice, honest, not pushy, helpful and very good with getting me the information I wanted. He gave me plenty of his time. He helped me stay calm and comfortable through the process of obtaining the loan. I enjoyed speaking with him. I spoke with some other lenders, none of which I liked or felt as comfortable with as Derek.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Sherry,

    Thank you so much for taking the time to leave a review with Consumer Affairs. We are happy to hear that Derek was able to help you through the process and getting you all of the information you needed. We appreciate your choice to work with Finance of America Reverse.

    - FAR

    Customer ServiceStaffLoan Process

    Reviewed Dec. 28, 2016

    My experience was very positive while working with Finance of America. My questions + hesitations were answered in a reassuring manner. I felt like I could trust Toby ** + when he was not available, his assistant, Eric ** responded quickly. They were professional + knowledgeable, responding as soon as possible. There was a communication breakdown while transitioning to the actual company dispersing the loan. After some frustration + anxious days it was resolved. I would recommend Toby to possible applicants while suggesting knowing + fully understanding the details + process.

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    Verified purchase
    Staff

    Reviewed Dec. 24, 2016

    I talked to three or four different outfits and had them send me some paperwork on what their program would consist of. I decided to go with with Finance of America due to Rodrigo, the guy that I talked to and the one who set it all up. He was good to work with. I'd recommend this company to anybody.

    There were things that came up that I didn't really agree with, but I went along with it anyway. For instance, the appraiser classified the house as a rental since my daughter lived upstairs for 20 years even though I never charged her any rent. It went back and forth for a while. It cost me $8,000 to put new stairs up there, back and forth, only to put the stairway back in from the lower end to the top. It would be an easier way up there than going up through the original old staircase. I wasn't pleased with that nor with the appraiser who threw that little expense on me. The appraiser also said that the house has bugs but when I got another termite inspector who told me that there are only signs of termites from years ago but there were no current termite activities.

    Despite that, I’d still recommend them to anybody. I don’t think anyone has any control over what their appraiser says. But it also would have been better if the repair deal was out of the line of credit instead of upfront cash.

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    Verified purchase

    Reviewed Dec. 24, 2016

    I was in the insurance business back in the 90s, I got involved with a company and I sold a few reverse mortgages myself. I was always a fan of them and felt that someday I may need to take advantage of that program. So I looked online for a company that would give me what I felt was a fair shake of the best possible deal. Finance of America was very understanding. They knew I knew all about them but they did bring me up to speed on a couple of things that have changed since the 90s, which I was glad to hear because I thought those were good changes. It helped me in feeling good about what I was doing because I like some of the new rules and regulations for reverse mortgages.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 23, 2016

    Jason called this afternoon to set the closing date and time on our reverse mortgage. Katherine and I would like to thank you for all of the assistance you gave us in making it happen. You have no idea how much this reverse mortgage will simplify our life and add an immeasurable sense of security to our future. You are to be commended for the professional manner in which you handled this transaction. You made the process so much less stressful by your continued concerned interest. Thanks again and good luck.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Ray,

    Thank you for leaving a review on Consumer Affairs. We appreciate the opportunity to assist you through the process. Thank you for choosing to work with Finance of America Reverse.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed Dec. 23, 2016

    My son is a financial planner in California and he researched Finance of America from there. Their staff explained everything as clearly as anybody could. It was quite an experience. I'd definitely recommend this company.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Mariane,

    Thank you for leaving a review on Consumer Affairs. We appreciate you and your son choosing to work with Finance of America Reverse. Thank you for your recommendation.

    - FAR

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 22, 2016

    A real estate friend told me to call Toby of Finance of America Reverse and I did. But Toby called me too many times and gave me too much pressure. He was overdoing it, maybe he thought he was going to lose the account or he was new to the job. I eventually raised my voice and I told him that he's making a nervous wreck out of me. I hung up because it was overbearing and horrible. Nevertheless, everything was fine with the guidance that they gave me. Plus, the gentleman that came with over 200 pages to sign was very nice, kind, and wonderful.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 21, 2016

    I checked out a lot of different companies and read a lot of reviews. That's how I figured I was going with Finance of America Reverse. The person I spoke with was awesome. There was a lot of go-between, and back and forth, but he really helped me a lot. Even on the weekends or when he was out of town, if I had a question, I could call his cell phone and he would talk to me. He was always willing to drop everything and talk to me right then. I'm very satisfied with Finance of America Reverse.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Diane,

    Thank you for leaving a review on Consumer Affairs. We are very happy to hear that you are satisfied and had an awesome experience with your reverse mortgage specialist from Finance of America Reverse.

    - FAR

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 20, 2016

    We liked the person we dealt with. Her name was Diana, and we enjoyed talking to her. She was very informative. And with each conversation, it didn’t change any of the terms as you most likely could imagine would happen every time you have a conversation. It just clarified it more and more right up to the closing where every nuance that was described over the phone from the original conversation took place exactly as described. There's a counseling session that you're required to go to, which was done very well. And they also did a great job explaining. I would definitely recommend Finance of America Reverse.

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    Finance of America Reverse
    Response from Finance of America Reverse

    John,

    Thank you for the kind words on Consumer Affairs. Glad to hear that our team was able to communicate exactly what was going to happen and walk you through the reverse mortgage process with ease. We appreciate your recommendation.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Dec. 19, 2016

    Finance of America Reverse was geared towards older people. My interaction with their loan officer went fine, though it bogged down at times because there was a lot of misinformation that had to be passed on. Though they did explained everything and answered our questions thoroughly. Everybody was very cooperative and very willing to explain. My husband has a hearing problem and really has a hard time on the telephone, but they willingly repeated things over to him.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Patricia,

    Thank you for leaving a review for Finance of America Reverse. We are pleased to hear that our team was able to thoroughly answer all of your questions and walk with you through the process. We appreciate your choice to work with Finance of America Reverse.

    - FAR

    Verified purchase
    Staff

    Reviewed Dec. 18, 2016

    I hit the button, everything jumped up, and that's where I got started with Finance of America Reverse. We liked their guy David. He handled most of the stuff for us and was very good in addressing any question or concern that we had.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Wilmer,

    We appreciate you taking the time to leave a review with Consumer Affairs. Thank you for choosing to work with us. We are happy that David was able to address any question or concern that you had through the process.

    - FAR

    Verified purchase
    StaffLoan ProcessRates

    Reviewed Dec. 18, 2016

    My experience with Finance of America Reverse has its good points and bad points. There are ups and downs when talking to a loan officer. One of the negative things was we didn't agree on the closing amount because it was more than what was quoted to me. But I had a good interest rate, so overall, I'm happy with it.

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    Verified purchase
    Loan Process

    Reviewed Dec. 17, 2016

    I learned about Finance of America Reverse through our son. They explained everything about our reverse mortgage options thoroughly and answered all of my questions. I had an excellent experience with the loan offer that I spoke to. Overall, I would recommend them.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Robert,

    Thank you for leaving a review with Consumer Affairs. Glad to hear you had a good experience we appreciate your business.

    Thanks!

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Dec. 16, 2016

    The gal from Finance of America Reverse stuck with me and got the deal done. She never called back after we closed the deal but she did a good job. I gave them a little harder time to get them doing what I wanted them to do but they came along pretty good with it so I was pleased with the way the process turned out. They did compromise with me. Most of the guys will only take what comes up but I've been in the finance business so I didn’t do that.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Dec. 16, 2016

    I first called EGI, but I couldn't get a hold of anybody and then I called Finance of America Reverse because it was on TV. The loan officer that I talked to was good. I had questions and they were answered well. However, I messed up on my money allotment on the line of credit which cost me about $400 to switch over. I wasn't too happy about that, though it wasn't too bad.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 15, 2016

    Josh, was very persistent yet he wasn’t annoying. He stayed with me until I decided to go on and do it. I’m very pleased with him. He talked me through reverse mortgage and was so encouraging. He was my strength when I was getting weak. They more or less explained everything to me. But a lot of times I didn’t want to take the time to talk but overall, it was a great experience.

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    Verified purchase
    Staff

    Reviewed Dec. 15, 2016

    I worked with Finance of America for a reverse mortgage lending because of the high medical bills. All the people from Finance of America, including the girl that I initially talked to and got it all set up, were wonderful. They explained everything well.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Elsie,

    Thank you for taking the time to leave such kind words on Consumer Affairs. Sounds like you had an all around wonderful experience. Thank you for allowing us to help you with your reverse mortgage.

    - FAR

    Verified purchase
    Staff

    Reviewed Dec. 14, 2016

    I was treated as family, helped in all ways to understand and know what I was doing and what to expect. I could not have asked for better. I had started off with another company and traded because I was not made to understand what was going on, and things said did not happen when and what they said. I gave up on them, looked for, and found a place that was not only friendly but kept me in the loop of all goings on. William and Jasmine were GREAT! They were with me the entire way. I would recommend this company and those two people to anyone. I made a great decision to change companies and am so happy I did! Thank you.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Shirley,

    Thank you for writing a review and speaking so highly of our loan officers. We are very happy to hear that you received such great care from William and Jasmine as they walked you through the whole process. We appreciate your business and enjoyed working with you.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Dec. 14, 2016

    He was very professional. Our communication was good as he kept us informed of the process as it was ongoing. I didn't have any questions he didn't know the answers to. I would recommend him to others.

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    Verified purchase
    Staff

    Reviewed Dec. 14, 2016

    My friend referred me to an individual from Finance of America Reverse and my interactions with the company has been excellent. They explained everything and answered all of my questions and concerns that I had. Any anytime things got a bit involved, they stepped up. I couldn't have asked for more. My only frustration is not with the company but with the underwriters. The amount of information they asked seemed excessive. But Finance of America, particularly Teri and Julie, worked it all out. It was quite impressive.

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    Response from Finance of America Reverse

    Robert,

    Thank you for taking the time to leave a review on Consumer Affairs. We are glad to hear that Teri and Julie were able to explain and answer all questions and concerns with the process. We appreciate your choice to work with Finance of America Reverse.

    - FAR

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    Staff

    Reviewed Dec. 14, 2016

    The Finance of America Reverse agent was very helpful and thoughtful. He was really concerned. We appreciate everything he did for us. He explained a lot. We talked about some things that I had thought about or he had brought up, the angle of which I didn't think about. It went well and we enjoyed it. We're retired and thought with a reverse mortgage we could have a bit extra for us to do. When our friends get to this point, we'll recommend FAR to them.

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    Loan Process

    Reviewed Dec. 13, 2016

    I was assured of receiving one half of my home's appraisal. It was less than one third. Their check still hasn't cleared. However, it was impressive to see how quickly they moved me through the process. Are reverse mortgages mostly for suckers? Really. I don't know.

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    Customer ServiceStaffLoan Process

    Reviewed Dec. 13, 2016

    I was having some problems and I was looking for a program to get into. Getting a reverse mortgage sounded plausible. I went with Finance of America Reverse and it went very very well with the loan officer. He answered all my questions and anytime I needed to ask a question, I just gave him a call and it was no problem. If I didn't understand, I asked, and he would repeat the answer and make sure I understood it. He was very clear in explaining everything.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Sherry,

    Thank you for taking the time to leave a review for us on Consumer Affairs. Glad to hear that our team answered all of your questions. We appreciate the opportunity to guide you through the process.

    - FAR

    StaffLoan Process

    Reviewed Dec. 13, 2016

    My experience with the lender Robert ** of Finance of America Reverse LLC for this loan was a pleasant one. The lender explained everything to me in detail and in a way that I could understand. Any time I had a question, he answered promptly and never once made me feel uncomfortable for asking the same questions multiple times. He was very professional for the entire process of the loan.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Mario,

    Thank you for taking the time to leave a review for Finance of America Reverse. We are happy to hear that you had a pleasant experience and that Robert was able to answer all of your questions through the whole process. We appreciate you choosing to work with Finance of America.

    - FAR

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    Customer ServiceStaffLoan Process

    Reviewed Dec. 13, 2016

    Finance of America was more willing to work with me than the other ones. Their loan officer was knowledgeable, courteous and professional. He was very patient. He took the time out with me and answered the questions that I had. Moreover, the different options were also explained very well. I also didn't have to wait for a long time when I call them and if they weren't in, they'd called me back if I left a message. I would recommend them.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Patricia,

    Thank you for taking the time to leave a review on Consumer Affairs. We appreciate the opportunity to guide you through the process and answer all of your questions. Thank you for your recommendation.

    - FAR

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    Customer ServiceStaff

    Reviewed Dec. 12, 2016

    I went with Finance of America Reverse because I thought it was the best financing available to me. I liked the person who was helping me a lot and he seemed very knowledgeable, very polite, and helpful. I received a lot of good advice and he was available to answer anytime I had questions.

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    Customer ServiceStaffLoan Process

    Reviewed Dec. 12, 2016

    I’m on Social Security disability and my income from Social Security wasn’t making my house payment anymore. I also had some old debt from a divorce about six years ago that I needed to get off my credit report. I had tried doing a refi over the past couple of years but because of my low income and the other old debt that was still out there, I couldn’t qualify for it. So, the reverse mortgage was pretty much my only option. I did an online research on reverse mortgages and Finance of America Reverse was one of the higher rated agencies. I went with them and had a very good rapport with my loan officer. He kept me informed as to what I needed to do and where we were at as far as getting everything finalized. If I did have any questions, I was able to call him up to ask him and got the answers that I needed. It was a very pleasant experience.

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    Finance of America Reverse
    Response from Finance of America Reverse

    John,

    Thank you for leaving a review for Finance of America Reverse. We are glad to hear that we were able to help you and that it was a very pleasant experience with our loan officer. We appreciate you choosing to work with us.

    - FAR

    Verified purchase
    StaffRates

    Reviewed Dec. 11, 2016

    My friend's sister had used Finance of America Reverse. I was tired of being broke so I went with Finance of America to get a reverse mortgage, and it's worked out better that way. They're really the only one I checked into and the gentleman I worked with, Scott, was very knowledgeable and answered any questions that I had. I enjoyed doing business with him and the guidance he gave was as good as could be expected. However, the interest rate is too high. But then, no one can do anything about that, so I don't have any complaints about the situation.

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    Finance of America Reverse
    Response from Finance of America Reverse

    JB,

    We appreciate you taking the time to leave a review with us. We are happy to hear that Scott was able to answer all of your questions and guide you through the process. Thank you for your business.

    - FAR

    Verified purchase
    Staff

    Reviewed Dec. 11, 2016

    I had a brother who just passed and didn’t get a chance to enjoy life. I've been working all my life and I'm 75 years old. I told myself I need to get out of here - not travel or live extravagantly but get a little bit of rest before I die. And that’s why I went into it a reverse mortgage. I've heard people had bad experiences with reverse mortgage and I'm not a big fan of it because one has to pay for being on reverse mortgage. Everybody I know who got reverse mortgage lost their homes but that was my only way of trying to go through my retirement. I got other houses, too, that I’m seeing where it could help me out, but the one I was living in was the one that I put up and did a reverse mortgage on. They tried to get me to sell the house instead of putting it on reverse mortgage but I did the reverse mortgage anyway and I'm gonna do the best I can to hold onto it as long as I can.

    I got good service from start to end from everyone with Finance of America Reverse and I recommend them. The only thing that I didn’t like about the company was after getting the reverse mortgage, every Tom, Dick, and Harry started knocking on my door for one thing or another. Everybody knew that you I did business with a mortgage company and I don’t think that my private business should get out like that.

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    StaffLoan Process

    Reviewed Dec. 10, 2016

    A friend referred me to Finance of America Reverse. I needed to remodel my kitchen and I needed some money. My kitchen is beautiful now. My interaction with the loan officer was great and I have no bad experience with Finance of America at all.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Linda,

    We appreciate you taking the time to write a review for Finance of America Reverse. We're happy to hear that you had a great experience and were able to remodel your kitchen. Thank you for your business.

    - FAR

    StaffLoan Process

    Reviewed Dec. 9, 2016

    I would never have gotten through the process of signing up for the reverse mortgage as easily as I did with Toby **. He explained everything completely & gave me all the information I needed to convince my children that it was the best thing to do. There was absolutely no pressure from him but I felt I was treated like one of his family. He was very concerned that I would understand everything before I signed anything & contacted me afterward to make sure that I was happy with my choice. He has continued to contact me once in awhile just to see how I'm doing. You can't get that kind of service from some people once you've signed the contract. I would recommend Toby in any endeavor he would ever try.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Charlie,

    Thank you so much for taking the time to leave a review with Consumer Affairs. We appreciate you choosing to work with Finance of America Reverse and are very happy that Toby was able to answer all of your questions

    - FAR

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 9, 2016

    I was looking for a reverse mortgage company. I got calls from several people and just ended up with Finance of America Reverse. I like talking to their rep. The guidance they gave me seems good. Everything went pretty smooth.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Charles,

    Thank you for leaving a review with Consumer Affairs. We appreciate you choosing to work with FAR and are so pleased that everything went smoothly.

    - FAR

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    Customer ServiceStaffLoan Process

    Reviewed Dec. 9, 2016

    The loan officer was very informed, courteous, and professional. He called me back regularly to follow up but with no pressure. We developed a good rapport and I began to trust him. I was actually going to go with somebody else because the program was better. It was even the Finance of America's loan officer told me that the other program was better. But after going to his boss, he said that he could match the other program, so I went with Finance of America. It's the loan officer's honesty and knowledge that really made the whole thing. I'd definitely recommend this company.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Dede,

    Thank you for leaving a review on Consumer Affairs. Happy to hear that our loan office was able to help walk you through the process. We work hard to find the best team members to provide a great customer experience. Thank you for choosing to work with Finance of America.

    - FAR

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed Dec. 8, 2016

    I have no more house payment and I chose to do a reverse mortgage. I checked with a couple of other companies and we chose Finance of America because they paid all the closing costs and I liked the gal that I dealt with. She was just very thorough and helpful. There were a few problems that I thought she handled really well and got the job done. Everything went fine.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Joe,

    We appreciate you taking the time to write a review for Finance of America Reverse. Happy to hear that everything went well and that your Reverse Mortgage Specialist was able to help you have a great experience.

    - FAR

    Staff

    Reviewed Dec. 8, 2016

    I contacted Tomiko ** of Finance of America Reverse Mortgage Co. for information of reverse mortgages. She answered all my questions and was diligent in helping me get the information I needed. At that time, because of family illness, I needed time before the completion of the application. I told her I would call her when I was ready. She respectfully waited until I called her when I was able to complete the application. She then aided me in completing the application and worked with me until the mortgage was completed. She made a difficult time easier and I am very happy with the service of her and Finance of America.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Diane,

    Thank you for taking the time to leave a review with Consumer Affairs. We appreciate you choosing to work with Finance of America Reverse and are so pleased that you had a wonderful experience working with Tomiko.

    - FAR

    Verified purchase
    Staff

    Reviewed Dec. 8, 2016

    I made an online inquiry about reverse mortgages and ended up talking with Nigel from Finance of America Reverse. He and I had many, many discussions and we just meshed. He was very good and he and his staff were very helpful. They helped me through one little spot and we got the financing. It's been wonderful.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Rosemary,

    Thank you for taking the time to write a review on Consumer Affairs. We are so glad that you were able to speak to Nigel regarding all of your concerns and that he was

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    Customer ServiceStaff

    Reviewed Dec. 8, 2016

    I chose Finance of America Reverse due to customer satisfaction. Loan officer Amber is a perfect 10. She provided excellent customer service. If I called her and she wouldn't answer, she calls me back in five minutes or she emails me. It's outstanding.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Sheila,

    Thank you for your review on Consumer Affairs. We are pleased to hear that Amber was able to provide excellent customer service through the reverse mortgage process. We appreciate your choice to work with us at Finance of America Reverse.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed Dec. 7, 2016

    My husband was sick with cancer and wasn't able to work. I've seen a lot of advertisements on TV and called a lot of different companies for a reverse mortgage. Finance of America is the only one that helped me out with getting the condo approved. Nobody else even offered to do that. My loan officer was very helpful and went out of his way for me. Everything was great and I couldn't ask for more.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Lillian,

    Thank you so much for leaving us a review with Consumer Affairs. Glad to hear that our team was able to help you through this process and that you had a great experience.

    -FAR

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    Customer ServiceStaff

    Reviewed Dec. 7, 2016

    Finance of America is well-rounded, especially the representative in the past that I worked with. He was fantastic. Every time I had a question, I could call him and he'd answer it for me. He was great. Basically, he told me to tell him what I needed and what I wanted, and then we would work it out together. I've had brain surgery so I get confused, and he would explain things sometimes three times to me so I would understand it 100%. I enjoyed working with him. I've already recommended them to a couple of people.

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    Verified purchase

    Reviewed Dec. 6, 2016

    The guidance that I got from Finance of America was okay. However, there's definitely a lot of inspections that I've had to pay out of my money. That didn't fit too well with me. I paid the appraisals and they took it off that now. I had an air-conditioning and heating for my unit to put and they withheld the portion of it for that. And now I'm trying to get them out here to inspect it so I can reclaim some of my money.

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    Verified purchase

    Reviewed Dec. 6, 2016

    I wanted a reverse mortgage to have some extra money, and I got a letter in the mail that it might be time to do it so I responded. The guidance we received from Finance of America Reverse was pretty good and we're very happy with the service we got.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Daniel,

    Thank you for leaving a review on Consumer Affairs. We are happy to hear that you had a positive experience with Finance of America Reverse. We appreciate your business.

    - FAR

    Customer ServiceStaff

    Reviewed Dec. 5, 2016

    Robert and Jasmine displayed great character in assisting me in my FAReverse. They were professional, compassionate and extremely helpful. When I was confused they clarified in an understandable way. They have invited me to call anytime as needed. Praise to FAReverse for having such superb staff. Thank you for my reverse.

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    Finance of America Reverse
    Response from Finance of America Reverse

    James,

    Thank you for leaving us a review with Consumer Affairs. We are so happy to hear that Robert and Jasmine were able to answer all of your questions and guide you through the process. We work hard to find the best people to provide a great experience for our customers.

    - FAR

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    Customer ServiceStaffLoan Process

    Reviewed Dec. 5, 2016

    I knew my house increased in value and I didn't want to take out a loan because I couldn't afford to pay it. So I looked into reverse mortgage or a reverse line of credit and got what I paid for the house plus the rest of the equity in there. I read some reviews about Finance of America Reverse and it felt like the right place to go. My loan officer was absolutely wonderful and answered every question. My son-in-law had questions and he took the time to speak with him three different times. And I would email him with a question or concern and he would get right back to me. He was really great. We're happy that we did what we did with them.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Joyce,

    Thank you for taking the time to leave a review for FAR. Happy to hear that our team was able to answer all of your questions and that you had a positive experience. We enjoyed working with you.

    - FAR

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    Customer ServiceStaffLoan Process

    Reviewed Dec. 4, 2016

    David ** and Erica **, to me are the best in the field. I say this because they helped me understand what the processors needed. I was very confused and frustrated; so there was many fax, text and phone calls to walk me through it all. I received kind words and encouragement through the entire process. Great team to work with.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Valerie,

    Thank you for taking the time to write a review for Finance of America Reverse. We are happy to hear that David and Erica were able to help you understand all the details and walk you through the reverse mortgage process.

    - FAR

    Verified purchase
    StaffLoan ProcessRates

    Reviewed Dec. 4, 2016

    It seemed some of the things they were saying were beneficial to me. I looked at several different websites and they stand out and is the best, so we went with them and they did a good job. Olivia the loan officer answered my questions and was able to explain how the process worked. The only thing I would complain about is that every time you take a large chunk of money out of your equity on your home, it has a pretty high interest rate. But overall, I've had a good experience with them. They were very professional.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Patrick,

    Thank you for taking the time to leave a review for Finance of America Reverse. We are pleased to hear that Olivia was able to to answer all of your questions and walk you through the process. Feel free to reach out any time with additional questions.

    - FAR

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    Customer ServiceStaff

    Reviewed Dec. 3, 2016

    The guy from Finance of America Reverse that I talked to was very personable. He was never pushy and was always helpful. The appraisal guy who set me up was nice as well. Then a lady rep sent me a list of the people that I have to consult with to make sure that I'm not being coerced. It was very cool. Everybody didn't feel rushed to get me off the phone to answer my questions and get me going. They seemed invested in me as a person.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Frieda,

    Thank you so much for leaving a review on Consumer Affairs. We are happy to hear that you had such an all around great experience with everyone and that we were able to make the process easy for you.

    - FAR

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    Customer ServiceStaffLoan Process

    Reviewed Dec. 2, 2016

    I went thru the loan process with the help of a very competent and efficient representative Nicole **. She was always available and returned calls in a short time. I would not hesitate to recommend her to anyone in need of mortgage help.

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    Customer ServiceStaffLoan Process

    Reviewed Dec. 2, 2016

    Chris was a super person in helping me get and close my loan. He treated me with respect as he knew me for years. THANKS for having a smart and a person that follow through, young man. I rate his customer service a Five. Thanks Chris.

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    StaffLoan Process

    Reviewed Dec. 2, 2016

    Jamie (loan officer) & Julie (processor) were wonderful from start to finish. Both were extremely generous with time & information. Thanks to both of them for making this an easy and stress-free process that moved along rapidly. From our first contact I was confident that I was in good hands with Jamie.

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    Customer ServiceStaffLoan Process

    Reviewed Dec. 2, 2016

    I selected Finance of America Reverse because they sounded like a reputable company based on some comments that I went through. I was very pleased with their loan officer. She was very courteous and made me feel like she really cared. It's a good thing and it helps me. She still occasionally calls to check on me.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Jeanette,

    Thank you for leaving a review with Consumer Affairs. It is so great to hear that you received such great care from your loan officer. We enjoyed working with you.

    - FAR

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    StaffLoan Process

    Reviewed Dec. 2, 2016

    Ernie from Finance of America Reverse was real nice, walked us through the mortgage and answered all of our questions. We had a real good rapport with him and he was a lot of help. We were concerned that we might be losing the rights to our property and our house, but he assured us that we weren’t and told us all the options we had. It was a good experience and we're very satisfied.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Kenneth,

    Thank you for writing a review on Consumer Affairs. We appreciate you choosing to work with Finance of America Reverse and are so pleased that you had a great experience working with Ernie.

    - FAR

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    StaffLoan Process

    Reviewed Dec. 1, 2016

    All Aspects - It has been an experience. Although everyone has been helpful and thoughtful during the entire process. I would be very happy to recommend your services to anyone in the future. Thank You.

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    StaffLoan Process

    Reviewed Dec. 1, 2016

    Finance of America Reverse sounded like they knew a little bit more than what everybody else knew, so we decided to acquire their services. Working with the loan officers has been good. They explained to me the process and answered any questions I had. I'm happy with my experience with them.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Tonya,

    We appreciate you taking the time to write a review for Finance of America Reverse. Happy to hear that the process went smoothly and that we were able to answer all of your questions. We appreciate your business.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed Nov. 30, 2016

    I first came to know about Finance of America Reverse through the US Government Consumer Affairs. I talked to a couple of people and the gentleman from Finance of America Reverse who took care of me was so friendly and helpful so I went with him and we became really good friends. I wasn't as impressed with the other company. It was a good experience with Finance of America. Everything went just like he said and I got things done like they wanted me to do. They were very friendly. I didn't have to wait too long to get my money and everything is going okay in my life right now.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Kara,

    Thank you for leaving a review and speaking so highly of our loan officer. We appreciate you choosing to work with Finance of America Reverse. Great to hear everything went smoothly and you had a good experience.

    - FAR

    StaffLoan Process

    Reviewed Nov. 29, 2016

    I considered Finance America Reverse and one of their competitors. I was immediately impressed by the responsiveness and amount of detail provided by FAR and especially the person who became my loan officer, Diana **. Since I had not done a reverse mortgage before I needed more explanation than I suspect others might, but at no time did I feel as though I was intruding as Diana was always cheerful and ready to help. Little things like appraisals and signing details were explained to my complete satisfaction. The documents were easy to understand and on items I wasn't sure about Diana always provided detailed explanations, even to my attorney who had one question.

    The loan processor, Erica ** was also quite excellent in moving the process along very readily with a minimum of wait time. In all, my experience with Diana and Erica was excellent. There was little wait time also when the company reviewed various documents needed for the loan so the whole process was very straightforward. In summary, I highly recommend FAR from my own personal experience, especially Diana and Erica.

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    Customer ServiceStaffLoan Process

    Reviewed Nov. 29, 2016

    The reverse mortgage specialist I worked with, Amber **, at Finance of America Reverse was amazing. Constantly on top of everything, responding immediately and explaining details perfectly. Since this product has had a lot of negative publicity, I was quite hesitant at the beginning. However, Amber was so patient and made sure I understood the product and the process. I'm not sure I would have gone through with the loan without her guidance. She is a wonderful asset for Finance of America.

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    StaffLoan Process

    Reviewed Nov. 29, 2016

    We recently acquired a reverse mortgage with Finance of America. I would highly recommend this company. The face of companies are measured by the direct contact one has with its employees. Timothy ** was our contact person. He was courteous, friendly and in constant contact with us throughout the process. Jasmine **, very personable as well, was our processor. Both highly professional, kind and always available, an asset to Finance of America.

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    Staff

    Reviewed Nov. 29, 2016

    I Googled the best reverse mortgage outfits and Finance of America Reverse came up as the number one outfit so I called them. I got a hold of someone down in San Diego and he’s a real nice fellow. We started talking back and forth and we went through this process for about a week. He did what he had to do, I did what I had to do and it came together. I was really satisfied. Any questions we had were answered and that was really good, and it went through. But because everything was done away from us, we didn’t really know when things were paid off. They told us upfront what was happening, but we didn’t get paperwork until we were down the road a little bit. Otherwise, it's been a really good deal. We still live in our house, we still have a lot of equity in it and the choice of paying that off. They were good people at FAR and they were there to help. They also told us that we don't have to pay taxes on that and that it'll have no effect on our income tax.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Gary,

    Thank you for taking the time to leave a review with Consumer Affairs. We appreciate the opportunity to help guide you through the Reverse Mortgage process.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed Nov. 29, 2016

    I had a really good experience with Finance of America Reverse. Olivia, the one who handled my finances, was fantastic. She’s one of those that tells you that she’s honest. I pretty much know by everything that she’s talked about that she is somebody that likes her job, believed in it and wants to do the best she can for me. That all depends on if I’m smart enough to really understand what I went through, but I feel like I made a good decision. I have a question I want to ask her and I will call her because I know she’ll be available for that.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Candice,

    Thank you for leaving a review on Consumer Affairs. We are happy to hear that Olivia was able to answer all of your questions and go through the process with you. We work hard to find the great people who care about helping others. Feel free to reach back out with any questions you have now or in the future.

    - FAR

    Verified purchase
    Loan Process

    Reviewed Nov. 28, 2016

    Working with Finance of America Reverse was a new experience for me. I got sick and got on disability so I got a reverse mortgage. The loan officer was all right and the guidance I received was fine. I thought I was gonna get more than what I got and they didn’t say why I didn't get what I expected. Nonetheless, I'd recommend them.

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    Customer ServiceStaffLoan Process

    Reviewed Nov. 27, 2016

    I had contacted Jason ** from Finance of America to inquire about a reverse line of credit. In doing so I was very pleased how Jason explained the complete process to my husband and I. Through the process if I had any doubts or questions I would email Jason & within 15 minutes he would email me back with the answer. I am so happy with the help Jason has given us that I have already recommended two other people to him. This has truly been a worry free experience. I want to thank Jason for all of his help.

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    Staff

    Reviewed Nov. 27, 2016

    Finance of America Reverse was okay in explaining everything but on my second reverse mortgage with them, I was promised $20,000 but it ended up at $9,000. Casey, the woman I talked to, was the one who promised me everything. But then she left the company and somebody else took over. Then I was told I could only be given $10,000. Then when it finally got down to the final paperwork, it was just $9,000. I didn't like that at all.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Melvin,

    Thank you for leaving a review. We understand your frustration and will have someone contact you for further explanation

    -FAR.

    Verified purchase
    Loan Process

    Reviewed Nov. 26, 2016

    I received a letter in the mail stating that I could probably get some more money if I refinance my existing reverse mortgage. There were two different companies I talked to and Finance of America agreed to pay the closing cost in which the other company would not do so I went with them. They made clear of what I needed to do. I needed to get another counseling certificates and everything progressed step-by-step like clockwork. It was good all the way. I got my check in the mail and next year I'm gonna get another one.

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    Staff

    Reviewed Nov. 26, 2016

    I wanted to get rid of a note and a reverse mortgage would give me an extra free mile of travel and Olivia, the lady I always go to at Finance of America Reverse, did a super, duper job. I hope the company has more people like her. There was another lady, Pearl, that I got rid of and the supervisor had to kick in. Pearl got involved with something that had to do with me finishing up a room. She told us we had to do this and that but she was wrong and it was a really big mess. But the company is great. I already recommended people to Finance of America. My brother is already in it. He was just about finished with the acquisition where it's all the things he was gonna do. And I've got two other friends who are also trying to do it.

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    Verified purchase

    Reviewed Nov. 25, 2016

    At the time I made a decision to go with Finance of America Reverse, I thought I was getting more money than I received. But the appraisal apparently turned out to be ridiculous. The appraisal has to be done by someone who knows appraisals. As far as I'm concerned they didn't know enough about the appraisal, the way how this home was built, the way it was constructed. It's a contemporary home and in the state of Florida, you don't have many contemporary homes. They set some guidelines for appraisers to follow and since they have nothing to compare on, they count bedrooms and square feet. That's not the way you would do this. If you get a good appraiser, you get more money. Having said that, I'm not dissatisfied with the service and I would recommend them.

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    Verified purchase
    StaffLoan Process

    Reviewed Nov. 25, 2016

    I contacted Jason regarding a Reverse Mortgage a few months back to determine if a reverse mortgage was right for my financial circumstances. Jason was very helpful, professional and knowledgeable. I learned a lot about a reverse mortgage and was effortlessly guided through the process. There was really not much effort expended on my part. I am really glad I came in contact with such a professional organization. Thanks for a great job Jason!

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    Verified purchase
    StaffLoan Process

    Reviewed Nov. 25, 2016

    A reverse mortgage was the only option we had with what we needed the money for. We went on the internet and looked at some reverse mortgage companies and some reviews and it felt right to go with Finance of America Reverse. Ed, their loan officer, helped us get propped and he was fabulous. He was very compassionate, helpful, and wonderful. He answered every question I had and in detail, so there were no stones left unturned. I would recommend Finance of America Reverse to anyone that wants to go with that company.

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    Verified purchase
    Loan Process

    Reviewed Nov. 24, 2016

    Finance of America Reverse was helpful through the process. Realizing there's a bunch of paperwork, we got through it and got my money. I thought that the appraisal was way low. In my mind my property was worth $150,000 but they came in at $97,000. I talked to a real estate agent who sold a house I had once before and he said that the appraisal is not really that far out of line.

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    Finance of America Reverse Company Information

    Company Name:
    Finance of America Reverse
    Company Type:
    Public
    Year Founded:
    2003
    Formerly Named:
    Urban Financial Group
    Address:
    8023 East 63d Place, Suite 700
    City:
    Tulsa
    State/Province:
    OK
    Postal Code:
    74133
    Country:
    United States
    Website:
    www.financeofamerica.com