Finance of America Reverse Reviews

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About Finance of America Reverse

Finance of America Companies helps retirees by offering a range of home financing options, including reverse mortgages and home improvement loans as well as home-sharing services. As of April 2023, Finance of America acquired American Advisors Group (AAG).

Pros
  • Refinancing options
  • Loans up to $4 million
  • No origination fees
Cons
  • Proprietary product only in 28 states

Finance of America Reverse Reviews

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    How do I know I can trust these reviews about Finance of America Reverse?
    • 4,884,532 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 14 Reviews 2240 - 2440
    Verified purchase
    StaffLoan Process

    Reviewed June 7, 2017

    Running low on money and still having good health, I'm not willing to go to the poor house. The presentation from Finance of America Reverse was understandable than some of the others. Plus, the printout of the information they sent was legible. Dealing with the loan officer was excellent through the whole course of events. We didn’t comprehend the totality but that wasn’t their fault and I got them rectified. Overall, it was a very good experience. The lady we dealt with was good, thorough and had good follow-up. I sought good explanations of everything.

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    Finance of America Reverse
    Response from Finance of America Reverse

    John,

    Thank you for leaving a review with Consumer Affairs. It is great to hear that the information we were able to provide you helped explain the process and the benefits of the reverse mortgage process. We are happy that you and your loan officer had an excellent experience and that you were overall satisfied with your reverse mortgage.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed June 6, 2017

    Several years ago, I had applied for a reverse mortgage with Finance of America Reverse and I went back to them several years later after the housing went up. I'm 80 years old and I live through my monthly income, so I don’t wanna pay any more house payments. My interaction with the fellow, Josh, was very good. He was very attentive and he went out of his way. The problem came in with the underwriters not understanding bank terminology. That was very upsetting because I have a checking account, and years ago I put my minor children as trustees on the checking account because they were minors. Bank of America wouldn't write a letter but they confirmed it on the phone that the kids have no access to my checking account.

    Then, I realized I had another savings account with just my name on it and Finance of America should've asked me that. I didn’t think of that and that's caused a lot of grief. We could've saved a lot of time and instead of something going through quickly, it was a month delay on top of it. But it was not Josh’s fault. His hands were tied and he couldn’t do anything until the underwriters went ahead with the loan. Other than that, Finance of America gave me a lot of credit and I was pleased with the very low closing cost. I would recommend them but be sure only your or your husband’s name is on it.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Joan,

    Thank you for taking the time to leave a review on Consumer Affairs. It is great to hear that you had a great experience with your loan officer. We are sorry that the underwriting process delayed the loan, but very happy that you were able to get it worked out. Thank you for choosing to work with Finance of America Reverse, again, and your recommendation

    - FAR

    Verified purchase

    Reviewed June 6, 2017

    I felt a reverse mortgage was the only way I could handle keeping the house. I talked to several companies and the loan officer from Finance of America Reverse Mortgage explained everything, so I can understand it, and I decided to give it a try. I didn’t have any problems, all my questions were answered, so it was great. And it was real quick. It just took a couple of months for the whole thing to take effect. It was so great that I would do it again if I had to.

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    Finance of America Reverse
    Response from Finance of America Reverse

    David,

    Thank you for leaving a review on Consumer Affairs. We are so happy that we were able to help you and that you would do it all over again if you had to. We strive for a great customer experience with every reverse mortgage. Thank you for choosing Finance of America Reverse.

    - FAR

    Verified purchase
    Staff

    Reviewed June 5, 2017

    Our age, desire to do some improvement to the home and pay off credit cards, all of that makes reverse mortgage attractive. We did an internet search and quickly developed a relationship with the front office guy that we contacted, Travis. He was good and helpful. He was a good listener and very responsive. All of the information we needed was provided quickly and without any added nonsense. We quickly got to the issue, dealt with it and were able to make a decision.

    All of the companies who do this obviously have a front office and back office operation. The back office would be the review and approval and they’re the ultimate decision makers on what goes forward and how. And we ran into some bit of conflict between the front and the back office once we had filled out all the paperwork and done everything. We have multiple residences and the back office was reluctant to accept our statement that this was our primary residence. Part of it was because our life has been split between a number of locations, most of them concurrently and they're worried about FHA on a post audit. But they got a little bit ridiculous in their request for documentation that would protect their **. Other than that, everything was smooth and quick and easy and everybody we dealt with was helpful.

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    Finance of America Reverse
    Response from Finance of America Reverse

    John,

    Thank you for taking the time to leave a review with Consumer Affairs. It sounds like you and your loan officer hit it off well and they were able to guide you through the reverse mortgage process. We are sorry that things didn't go as smoothly as you had hoped the whole time, because this loan is government insured there are a lot of measures in place to protect all of the parties involved. Thank you for choosing to work with Finance of America Reverse.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed June 4, 2017

    I had a friend that told me about Finance of America Reverse. I was really low on money and just getting social security and raising my grandson. I didn't want to lose my home. I'm retired now so it was the best thing for me. We got an ad in the mail so I gave them a call and went along with that. They worked fast, did a great job and it worked out really well. Their guidance was very organized and was done really well. I also had a wonderful interaction with the loan officer. I am so thankful that there's a program out there like this for elderly people that can sustain their homes. It's wonderful, it's a blessing and it was a relief. I'm very happy with my experience with Finance of America Reverse.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Diana,

    Thank you for taking the time to leave a review with Consumer Affairs. It is great to hear that you had such a wonderful experience with your loan officer and the reverse mortgage program. We are happy to help. Thank you for choosing to work with Finance of America Reverse.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed June 3, 2017

    I looked into reverse mortgage and thought it was a good idea. I spoke with the loan officer from Finance of America Reverse, Toby, and he told me about the programs and explained it very well. He was really good, attentive and got back with me immediately when I left a message if he wasn’t there to answer the phone. I was treated very well. I feel that they’re a very honest company and they’re quick to process the reverse mortgage. I would recommend them to others if they decide to go this way.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Raimondo,

    Thank you for taking the time to leave a review on Consumer Affairs. We are so happy that you had such a wonderful reverse mortgage experience with Toby and that he was able to answer all of your questions swiftly and attentively. Thank you for your recommendation and your choice to work with Finance of America Reverse.

    - FAR

    Verified purchase
    Staff

    Reviewed June 3, 2017

    My husband and I are 83 and 85 and we had some things that we knew we would be facing financially down the road without available funds to take care of them. We then thought of doing a reverse mortgage. We talked to William from Finance of America Reverse and he was very knowledgeable and patient and anything that we didn't understand, he was very good about explaining it to us and kept us posted about anything that was coming up.

    At our age we had a lot of questions and fears about things happening in the future. And while William didn't tried very hard to persuade us, he helped us to understand how things would be handled. I never felt that he was pushy or in any way, trying to make our minds up for us. Since working with Finance of America, we feel like a burden has been taken off our shoulders and it feels like we have a safety net. So, that's nice especially not to have worries about how we’re going to come up with the funds to do something.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Betty,

    Thank you for taking the time to leave a review with Consumer Affairs. It is great to hear that William was able to guide you through the reverse mortgage process and make sure all of your questions were answered. We are so happy to help you take care of your financial needs.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed June 2, 2017

    I was trying to find someone who would listen to me and when I sent my information in to Finance of America Reverse, Miranda called me back and it was great. Everybody else was going through a whole lot of rigmaroles, but she greeted me with a personal feeling, that 'look, we can help you', and then she asked about a few things they got to know. That was a good approach. Even when it came to the people who were going to come out here, the gentlemen went through how the process would work. Who would come first, then the appraisers and so on. It was less work. Even with my wife, when we're on the phone, they we're trying to get some information, bank and all that stuff. It was good.

    I'm an 80 year old man who has had experiences with a lot of people and I can almost tell a person by the voice when you see them and talk to them. The lady who came down to our house and did the file of paperwork was very professional. That whole process was good all the way through. Everything went smoothly. I enjoyed it and I would recommend them to anybody. If they asked me, I would tell them 'Hey, that's a company that you know, I've not had a bad experience". That first impression is always the best because when I talked with Miranda, it was like she's known me all her life and I have never seen her, no more than talk to her on the phone. She acted like she's known me from day one. She was one heck of a lady.

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    Finance of America Reverse
    Response from Finance of America Reverse

    James,

    Thank you for leaving a review with Consumer Affairs. We are so happy to hear that you and Miranda hit it off from the first phone call through the end of the process. If you ever have any questions, please reach out to us. Thank you for your recommendation.

    - FAR

    Verified purchase
    Customer ServiceStaff

    Reviewed June 2, 2017

    Finance of America Reverse was referred by a friend of mine. Their loan officer and I had open communication. He explained everything to me and always returned my calls. I had a very great interaction with him. I'd recommend Finance of America Reverse.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Solomon,

    Thank you so much for leaving a review with Consumer Affairs. It is great that you and your loan officer had such open lines of communication and that they were able to answer all of your questions and guide you through the process. We appreciate your recommendation and your choice to work with Finance of America Reverse.

    - FAR

    Verified purchase
    StaffLoan ProcessRates

    Reviewed June 1, 2017

    We got old, had a mortgage and didn’t wanna make any mortgage payments right now until we decide to sell it. We were looking to do a reverse mortgage and Finance of America Reverse was one of the ones we've called. I thought it was gonna be a set rate but then it turned out to be a variable rate and I didn’t like that. It was a long-drawn-out deal and part of it was the bank. They didn’t get things to us in time and so we had to start all over again. We had to pay twice for the appraisal. It wasn’t a good and nice deal.

    With the first appraiser that came out, the appraisal came out well within range. Then the second appraiser came out. We had bought a new hot tub for the back of the deck and that came in $30,000 less than the first appraisal. The first appraisal person they sent out was a local guy from Lincoln area and the other one was down by Flint or someplace way east of here that didn’t know a thing about the prices around this area. That caused more problems because it didn't come in high enough appraisal to cover the mortgage. But it went really well with the loan officer. We didn’t discuss the options too much and that upset me some but other than that, everything was fine. It was an experience but even refinancing a home is a pain.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Steve,

    Thank you for taking the time to leave a review with Consumer Affairs. We are sorry that it was such an up and down process. Finance of America Reverse strives to make it very easy for our customers. It is great to hear that you had a good experience with your loan officer. Thank you for choosing to work with Finance of America Reverse and if you have any questions, don't hesitate to reach out to your loan officer.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed May 31, 2017

    I needed to do some repairs on my home and I wanted to have a little nest egg so I went with a reverse mortgage. I really liked Finance of America Reverse Inc.'s salesman so I went with them. I had good rapport with my loan officer. They've just been wonderful to me. My experience has been excellent.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Julie,

    Thank you for leaving a review on Consumer Affairs. We are so happy to hear that you and the loan officer hit it off and had a good rapport through the whole process. We're pleased to hear we were able to make your experience excellent.

    Verified purchase
    StaffRates

    Reviewed May 31, 2017

    I had a previous loan with Finance of America Reverse so I took the same one. The nice lady who I worked with was helpful. My interactions with her were all very pleasant and I was educated perfectly. Though the loan raised the interest way up, it helped out because I paid off the old loan and got some additional cash that we needed.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Gordon,

    Thank you for leaving a review with Consumer Affairs. It is great to hear that you had such a great experience working with us that you decided to work with us again. We appreciate your choice to work with Finance of America Reverse.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed May 30, 2017

    Choosing a reverse mortgage helped a lot to take some pressure off. Then Finance of America Reverse educated me before I accepted their counseling. They helped me to fully understand what I didn’t know to start with. They answered my questions and have been very helpful and supportive all through the process. I liked the lady I talked to and I seemed to connect with her. She calls me every month to know that she's there if I need anything. It's been great and pleasant.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Lois,

    Thank you for leaving a review with Consumer Affairs. It is great to hear that we were able to help you expand your knowledge on the product and all that it can offer. We are also happy to hear that you and your loan officer had a great connection and keeps in contact.

    - FAR

    Verified purchase
    Customer ServiceStaff

    Reviewed May 29, 2017

    Everybody is kind of afraid about this reverse mortgage, how they had scams years ago. But the one I spoke with at Finance of America Reverse, Nicole first told me all about the process and then a counselor called me. I had a lot of issues to deal with and Nicole went through everything. At one point, I told her, "Maybe I’m just gonna go ahead and forget about this," and she said, “Let’s just try a little bit more.” And after I receive the money, I could go ahead and get my electricity done and a couple of different issues on the house. She was very, very nice. She’s an asset to that company. It really went smooth for me. I tried to pass it off to my friends. A couple of them said they're gonna wait ‘till next year but I said they better do it now because the financing might be different, they'll never know. I’m amazed that people don’t take advantage of this.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Peggy,

    Thank you so much for your review on Consumer Affairs. We take pride in the people that help our consumers through the process. We appreciate your effort in spreading the benefits of this product and wish you and your family the best.

    -FAR

    Verified purchase
    StaffLoan Process

    Reviewed May 28, 2017

    I wanted to take this opportunity to let everyone know that we are so glad that we found FAR and met William **. During the saddest time in my life, after dad just passed away and left my mom with the uncertainties of her daily expenses and finances, William and FAR came to our rescue. We heard of reverse mortgages and knew that this could be our solution by eliminating her mortgage payments completely. I shopped around not realizing that the competitors were charging nearly $30K worth of fees that FAR simply did NOT. Saving us a lot!!! It was also a nice bonus to know FAR would be keeping the loan and not selling off the loan to any other lenders.

    From day one, William was on his game. He thoroughly explained what we were getting ourselves into; he took the time to let us know what was to happen next; and always kept us posted from day-to-day. We never felt lost. At closing we actually thought we were losing the deal. We were lacking necessary documents and we just couldn't get them. We thought the whole deal was going to fall through or, at very least, be delayed. But somehow, to our huge surprise, William and Jasmine pulled it off and closed the deal. We cannot thank William, Jasmine and the FAR team enough for all your help. Thank you, thank you, thank you!!!

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    Finance of America Reverse
    Response from Finance of America Reverse

    Erlinda and Edwin,

    Thank you so much for taking the time to leave a review on Consumer Affairs. We are so happy to hear that William was able to help you through this troubling time in your life. Thank you for allowing us the opportunity to serve you and your family.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed May 28, 2017

    We had a small balance of $51,000 on our mortgage. But our payment is $3,500 a month. It was from the prior mortgage company 15 years ago and we couldn’t pay it monthly anymore. I made calls and Finance of America Reverse were the first to call back. They worked with me with everything they were supposed to do but I was pretty set in exactly with what I wanted to do. The girl I talked with on the phone all the time was very good. But after the closing, she was out of the picture. I pay less than $600 a month that covers the mortgage payment without it growing.

    But one problem I have is that on my bill, I keep getting a charge for $128 a month. They’re telling me that this charge is for title insurance and that I signed the paper for it which, on the closing, I paid $2,700 for. I don’t remember signing it and asked them to show me the paper. They said they were gonna email me a copy of it. That was two months and I haven’t seen a paper from anybody - nothing in writing and in the mail, except this charge of $128.

    Before the closing, they were wonderful and I couldn’t get better in the performance. Any help or response I got were perfect. It was like I was dealing with a different company after the closing than before the closing. Not that the people aren’t nice after closing, but they lie. The bottom line is I would not recommend them.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Robert,

    Thank you for taking the time to leave a review on Consumer Affairs. We are so sorry to hear that your experience has been less than satisfactory. Please look out for a phone call from us regarding your experience and what we can do to make it right. Sorry for any inconvenience.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed May 28, 2017

    I heard about reverse mortgage from someone but it turned out they wanted so many things done. I went to Finance of America Reverse and they didn’t have all that peripheral activity. The interaction with them has been friendly and positive. The loan officer gave me all the information I needed to get going and she’s absolutely wonderful. I sold my house at the last minute yesterday. I took some extra funds to get everything moving and that came in handy. They got everything we needed right on time for the closing agent, which was awesome, including the new payoff amount. Everything was just great.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Loretta,

    Thank you so much for taking the time to leave a review on Consumer Affairs. We are happy to hear that your interaction and experience has been friendly and positive throughout the whole reverse mortgage process. Thank you for allowing us to serve you.

    - FAR

    Verified purchase

    Reviewed May 27, 2017

    My husband passed away three years ago, and I decided it was just time to pay the payments and stay alive. I can't decide if I want to stay at our house or not. If I stay there, I could sell it and just pay off the loan. The problem is that I don’t know if I'm happy there or not anymore. It's just a sad thing for me. My husband and I bought the house with a two-income deal. It's awful. It was going to be $1,500 house payment and $50,000 a year. I just couldn’t do it. I was misled in the beginning because I thought I was going get $14,000 and I only ended up with $10,000. I planned to go on vacation, and since it only ended up being $10,000, I decided that I just wouldn't go.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Linda,

    Thank you for taking the time to leave a review on Consumer Affairs. We are sorry that your experience wasn't what you expected. Please, reach out to us if you have any additional questions or things that we can help work through to make your experience better.

    - FAR

    Verified purchase
    Customer ServiceStaff

    Reviewed May 27, 2017

    I submitted an online request and Finance of America Reverse was one of the first to respond back to me. Out of the responses I received, I preferred the way that they presented it. The person who called me from the company took the time to listen to my situation to decide if he might be able to offer a product that would serve my need which is reverse mortgage. Based on that conversation, he was very prompt in getting back with me with more information. Plus, there was confidence in his voice. The most important thing is to make sure that one really understands the process and has a clear understanding of the product they’re offering. The manager of the person I dealt with the entire time presented the product as we were entering the final stages slightly different than the person that I was working with. And it was not the way it went down. So I had a little surprise right at the very end.

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    Finance of America Reverse
    Response from Finance of America Reverse

    William,

    Thank you for leaving a review with Consumer Affairs. We appreciate the opportunity to help you with our product and understanding the uses. We are sorry to hear that it did not end as expected. If there is anything we can do to rectify the situation, contact your loan officer. We are sorry for any inconvenience and would love the opportunity to improve.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed May 26, 2017

    My application for a reverse mortgage with William as my reverse mortgage specialist was a painless procedure. With his help I was able to complete the application and reach the closing in a matter of days. All of the folks I dealt with from the very start to the closing were very professional and personable. I would recommend William and Finance of America LLC to anyone interested in a reverse mortgage.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Donald,

    Thank you for leaving a review with Consumer Affairs. It is great to hear that William was able to make the process easy and simple for you while always staying professional and personable. We appreciate your recommendation and your choice to work with Finance of America Reverse.

    - FAR

    Verified purchase
    Staff

    Reviewed May 26, 2017

    I had a home equity loan. I didn't read the fine print when I first took it out and after 10 years, they told me to pay it back. I said I'll go to some place else and ended up with Finance of America Reverse. They did a good job. Their rep was available when I tried to get a hold him. He explained and answered all of my questions. I didn't have any problems with any of that, so it went pretty smoothly. He kept the whole thing moving.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Jerry,

    Thank you for taking the time to leave a review with Consumer Affairs. It is great to hear that you were satisfied with our service and your Reverse Mortgage Specialist. Thank you for choosing to work with Finance of America Reverse.

    - FAR

    Verified purchase
    Staff

    Reviewed May 26, 2017

    We have no children and we’re all in our 70’s so we got a reverse mortgage with Finance of America. That's $720 we wanted to pay and that really makes a big difference. The man who did the paperwork for us was very good. It was the easiest thing I ever did. Finance of America have been very nice. They send me notices all the time and how much money I still got to come. It's been very good and I’ve been very satisfied.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Homer,

    Thank you for leaving a review with Consumer Affairs. We are happy to hear that your reverse mortgage process went easily and that you are very satisfied. Thank you for allowing us the opportunity to serve you.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed May 25, 2017

    I'm 78 years old. I had a wife to attend to and Finance of America Reverse were very easy to deal with and honest. I struggled for years and I got my credit land where I could do it. The loan officer was nice and he was on top of the job. During the process, he would call and stay in touch. That impressed me and everything has turned out good.

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    Finance of America Reverse
    Response from Finance of America Reverse

    George,

    Thank you for leaving a review with Consumer Affairs. We are so happy to hear that your experience with us was very easy and upfront. Thank you for working with Finance of America Reverse, if you have any questions please contact us.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed May 25, 2017

    We downsized and I wanted to get to where we didn’t have any mortgage. So I took the equity that we had on a previous realtor to buy the house we’re in now. Then took out the reverse mortgage just to fill in when we needed it. With Finance of America Reverse, I could have a monthly statement if I want. Also, I can either take a lump sum or just take what I need. The people I worked with were friendly and knowledgeable. The guidance I got from them was very good and thorough. If anybody wants a reverse mortgage, I’d certainly recommend Finance of America Reverse because it was a very good experience. The only thing I had objections to was all the hoops you had to go through in order to get approved as far as going to this place to get educated and go to another place to do something else. There’s a lot more happening than just going to the bank and getting a loan.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Jeff,

    Thank you for taking the time to leave a review with Consumer Affairs. We are happy to hear that taking out a reverse mortgage has helped you fill in the gaps in your retirement and that we were able to provide you with friendly and knowledgeable service. There are a lot of steps in the reverse mortgage process required by the government to make sure everyone is protected. Thank you for the opportunity to serve you.

    - FAR

    Verified purchase
    StaffRates

    Reviewed May 24, 2017

    I first read about the agent I dealt with, who I thought was in Tuscaloosa, Alabama and that's why I contacted her. I had her phone number and her work number and I had day-by-day contact with her. But later I learned that she was in California. Of course I lived 36 years in California, so I learned a lot about the program there. And then later on, I dealt with a lady in New York as well. It's a finance institution that handled the thing. Both ladies were very cordial and helpful. And then I went through the whole procedure to learn what mortgage it was and how it would affect me, and I decided to go ahead and do it.

    I wanted to get some assistance because my total income was my social security benefit. But the rates are a little bit higher than I wanted, but the interest rates on paying back is like 6%. Of course, that's above most interest rates today in my position anyway. Then they told me a couple of times that I was gonna close, and then something else that was overlooked would come up, and I'd have to get another guy to come out to get me to sign stuff. But I've completed it all and was successful in getting the fund that I needed. I'm pleased with it.

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    Finance of America Reverse
    Response from Finance of America Reverse

    James,

    Thank you for leaving a review with Consumer Affairs. It is great to hear that you had a successful experience and that you are very please with the outcome. We appreciate your choice to work with Finance of America Reverse.

    - FAR

    Verified purchase
    StaffLoan ProcessRates

    Reviewed May 24, 2017

    I need to do some repairs to my home and Finance of America Reverse was lesser of all the evils that are out there. However, the experience was not very pleasant. I dealt with five or six companies over about 14 months trying to get somewhere. I feel like the consumer is being taken advantage of in this program. I dealt with about eight loan officers. The very first one was really good but then either she got fired or she left that company. Then I got a hold of another one who really didn't want to deal with me because I kept asking the very pertinent questions like what is the final interest rate that I'm going to be charged and every one of those loan officers say, "Oh it's fixed, it is the exact same number at every place" and it was not.

    There is a standard charge that the government makes them put on one point too fat, going and coming on both sides and then they take the actual interest rate of the current rate is of labor out there and then those loan people get an opportunity to add on their profit. It was not told, not publicized and they will lie to your face that this is the best offer and that everybody gets the same rate when in fact when you get down to the final pieces of paperwork, it's not. The last part of this is you get down to the very closing and they send all the paper works. You go through all the people coming out to your house to sign them. You go why, and you find out it is not what I agreed to. They can't explain why they raised the prices.

    After going up all the way the ladder to almost the president of the final company that I used, he said "You know what, we made a mistake so we'll change it." So what is the deal with all the label hassle going on with the program? Fortunately, I'm an educated young man who understands finances and understands what it is. Every one of them has the very same paperwork for you to read. It's a canned piece of paper they send that's from the government. They just lay it out there and you have to make your own decision. Also, the biggest problem I see is the turnover with people that do this. I've dealt with 9 different people with only three different companies.

    It's a great program for people who are retired, who don't want to spend their own income, have value in their home or have their home totally paid off as we do in our case to overcome some heavy bills that you need. It's like buying a car, if you don't beat down people to get the best price you want, you'll pay the very highest price and that's just not the way I believe America should be made. I would be very dissatisfied until I finally got a hold of a loan officer who was a supervisor and he took care of the problem. But it took very, very hard due diligence on my part to get to that point. It's really bad except the last gentleman I used in Cincinnati after four different officers, did a great job.

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    Response from Finance of America Reverse

    David,

    Thank you for taking the time to leave a review with Consumer Affairs. We are so sorry to hear that your experience did not turn out as expected. Someone will be in contact with you shortly to review your situation and get a better understanding of what happened and how we can help make it better. We appreciate your patience and sorry for any inconvenience.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed May 23, 2017

    We're both in the 60's, we needed to make a difference and not having the mortgage payment is helping us so much. A reverse mortgage is a tough process to go through. But the lady that took care of our reverse mortgage stayed with us through the whole process. She called and helped us when we ran into some roadblocks. She’d also call us at 8:00 at night and would ask how we're doing. She became like a family friend and you don’t get that in corporate America today.

    Everybody should use Finance of America Reverse because they’re so family-oriented. It’s so important to have a really good feeling about people coming into your home, especially seniors because we’re taken advantage of all the time. We get phone calls about schemes to do this and that. So it was very hard for us to trust anybody to come in and produce what they say they’re gonna produce. And Finance of America Reverse not only did that, but they went way beyond. We have a wonderful life now because we have peace of mind. We’re in this home forever and there’s a feeling of security you can’t beat because you got the power of the Federal government behind you and nobody can come in here and say, “Bye, bye!”

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    Finance of America Reverse
    Response from Finance of America Reverse

    Mary,

    Thank you for taking the time to leave a review with Consumer Affairs. It sounds like you had a great experience working with our team. We are so happy that they were able build a relationship of trust and friendship with you. Thank you for choosing to work with Finance of America Reverse.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed May 23, 2017

    My retirement fund is running low so I looked into getting a reverse mortgage. I studied quite a while before I decided to do this. I’m a one-on-one person and the calls that I got were for people out in California, New York, and the only one that called was the lady from Tulsa. So I drove up from Oklahoma City to speak to her in person. The interactions with the loan officer have been very good. We tried to do everything over the phone and through the mail. But I felt like I needed to be face to face with the people that’s doing all this. You could ask questions and you could watch the expression on their face and find out whether they’re actually telling you the truth. I found out that she was doing 99%. So I just decided to go with Finance of America.

    However, I think that they could cut down the paperwork. I've got a three-inch stack of papers, and most of it is repetition. Other than that, everything has been fine. The reverse mortgage has helped me but I’m trying not to tap it too much because the less I take out, the less I have to worry about getting it sold. I just got to regulate my outgo to what my income is. But I do a have the reverse mortgage to fall back on if I really need it. It was a satisfactory experience and I’d recommend it to a friend.

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    Finance of America Reverse
    Response from Finance of America Reverse

    William,

    Thank you for leaving a review with Consumer Affairs.It is great to hear that we were able to provide you with that face to face service through your reverse mortgage process. We appreciate your choice to work with Finance of America Reverse and your recommendation of our services.

    - FAR

    Verified purchase
    Staff

    Reviewed May 22, 2017

    We liked where we're at and we couldn't replace our home. It's also hard to find a place that has 5 acres. Then, we didn't want to move and to sell so we chose a reverse mortgage. When I filled in the blanks to get a quote, Linda from Finance of America Reverse was the first that answered it right away. She mailed me all the materials within a day. I had other five people contact me and everybody was good. Everybody else came in with the same price, except one guy who was trying to screw us. Linda was the first and I didn't see any reason to go any further and we really appreciate it.

    I communicated with her and we got along good. She was a really nice person and my wife liked her too. She did everything fast, smart, and it was totally cool. She was upfront with it all and we knew we wanted to do the reverse mortgage. Then, we went through all the other stuff. I got the right appraisal so that helped make everything go. Everything went smooth as silk and she handled everything. It was almost too easy and I've got no problems with Finance of America Reverse.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Larry,

    Thank you for leaving a review on Consumer Affairs. It is great to hear that Linda was able to answer all of your questions in a quick and knowledgeable manner and that everything went smooth as silk through the process. We appreciate you choosing to work with Finance of America Reverse.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed May 22, 2017

    We had been thinking about getting a reverse mortgage for quite some time but then we were not sure and comfortable with it so we didn't move forward. Then we got a call from Finance of America. The lady said that they were waiving the closing costs at that particular time and that was a big thing for us. She did a great job and understood any hesitation that we had. She always answered our questions thoroughly and to our expectations and helped us to feel comfortable about the decision to move forward with Finance of America. They made everything run smoothly and painlessly.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Barbara,

    Thank you for taking the time to leave a review on Consumer Affairs. We are so happy that your loan officer was able to answer all of your questions thoroughly and helped you feel comfortable through the whole process. Thank you for choosing to work with Finance of America Reverse.

    - FAR

    Verified purchase
    Staff

    Reviewed May 21, 2017

    The reverse mortgage is for my aunt Annabel and it was a perfect situation for her because she owns the house. She was hard on money and the house would be sold when she passes as she has no children to leave it to. The rep we worked with didn't let us slack off and she offered solutions when we were confused on how to get something accomplished. The guidance we received from Finance of America was excellent and it took me a while to convince my aunt that it was good, but now she's happy that she did it. I would definitely recommend it to anybody that had a situation that wanted it.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Faye,

    Thank you for taking the time to leave a review on Consumer Affairs. We are so happy to hear that we were able to help you and your Aunt through the reverse mortgage process. We appreciate your recommendation.

    - FAR

    Verified purchase
    Customer ServiceStaff

    Reviewed May 21, 2017

    I Googled Finance of America Reverse then I started talking to someone and she really knew what she was talking about and I'm like, "This is what I really need to do." I could refinance and get off from under the monthly payment and have everything come out, my insurance and taxes and have things taken care of for me. I called Carolyn and we hit it off. She explained to me what was happening but then there was something on my credit and I'd be crying. She was so patient with me because there was always something going on like the furnace went out and I'm crying to her, I need to get it done. She was remarkable in helping me get everything straightened out.

    I started actually at the end of October and we thought I could probably get it done in three of four weeks. But then we finished almost February. It was a long time. I was really stressing 'cause it was Christmas. I have grandkids and my son understood I couldn't afford anything. I was stressing about that and then I had a judgment against me and I had to get that taken care of. I just wanted it to go through.

    What they do as far as helping elderly, getting rid of that payment and me being able to stay on top of my bills and knowing that I've got something in my savings later on down the road, it's a comfortable feeling. I don't have to worry about my taxes and my homeowners. Everything is taken care of by them. I'm more than happy. I'm stress-free.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Sheila,

    Thank you for taking the time to leave a review on Consumer Affairs. It is great that Carolyn was able to walk you through the reverse mortgage process. We're happy that everything worked out and you're now stress-free. Thank you for choosing to work with Finance of America Reverse.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed May 20, 2017

    I knew somebody else that did reverse mortgage. The hotel that I was working for at that time was closing, so I wasn't going to be working steady. I was figuring that I'd look into it to see what was what. I looked into it a couple of years prior with another company. They said that it wasn’t for me yet at that time. So I waited a couple of years and got it done through Finance of America Reverse. My loan officer was great. There was somebody else at the underwriting office that was a real pain because, every time they asked for something, they had it already and they just kept on holding things up. It got to the point where I said, “You know what? This is it. We're done.” I said, “I don’t care if you fund it or you don’t fund it.” But other than that, everything's good.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Philip,

    Thank you for taking the time to leave a review with Consumer Affairs. We are sorry that your experience wasn't as seamless as expectations. If you have any questions please don't hesitate to reach out to your loan officer. We appreciate the opportunity to serve you.

    - FAR

    Verified purchase
    Staff

    Reviewed May 20, 2017

    Since my husband died, I didn’t have enough money to live comfortably and pay my bills. So I decided to go with the reverse mortgage. Andrew was the person I talked to from Finance of America Reverse and he was sweet and friendly. I have never had anybody treat me any nicer.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Shirley,

    Thank you for leaving a review on Consumer Affairs. It is wonderful to hear that Andrew was able to walk you through the reverse mortgage process in a kind manner. We appreciate the kind words and your choice to work with Finance of America Reverse.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan ProcessRates

    Reviewed May 19, 2017

    I got a letter in the mail saying that because of the price increase of the value of the house, my interest should go up. I'm 75, a widow, and I didn't know what I could do. But I had to figure out what I can do, so I called Finance of America Reverse and a very nice man answered and it worked out fine. I had a reverse mortgage but they gave me $20,000 more than I had before. The loan officer was wonderful. He called me up and helped me through everything. He went out of his way to get the extra things. His secretary also helped and then another person called me up and they made all the arrangements. They went out of the way to call people for me, which I didn't even know I was supposed to call. At first, I was leery over the phone because you hear about all these scams. But they bent over backwards to appease my leeriness and I couldn't have felt more confident over the phone. The staff that they hire is excellent.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 19, 2017

    It was really good with the loan officer at Finance of America Reverse. He didn’t try to make it too flowery or too great and explained things really well to me in a way I could understand them. He was also very consistent about calling me every week, letting me know what was going on and what he thought might happen.

    But I was really disappointed in the person that was sent out here to look at my house. He wouldn’t listen and he was very distant. I didn’t like anything about him. He brought up lead pipe but I’ve come to find out he was not even sure I have lead pipes. It was just the age of the house and he assumed it was lead pipes in it. It’s been a little mess and really horrid getting it ready. Then, the last call I got from the lady was almost threatening that they're gonna stop the loan if I didn’t get this done and I didn’t appreciate that at all. I’m not out to speak against Finance of America but I would not go with them again. They’re okay and I’m not angry but I’m not pleased.

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    Verified purchase
    Staff

    Reviewed May 18, 2017

    A reverse mortgage would allow me to retire and Finance of America Reverse specializes in that. They answered the questions that I asked without any hesitations and they knew what they were talking about. The loan officer first gave me the information and told me the potential. Then, he walked me through it step by step and did most of the work for me so it was easy. I received excellent guidance. They took care of it and I didn't have to have any expertise or any other knowledge. Working with them has been wonderful. There were no repercussions, no questions, and no problems. They were consistent and it didn't take very long. We got it done in a month and a half.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Donna,

    Thank you taking the time to leave a review on Consumer Affairs. It is great to hear that we were able to answer all of your questions and walk you through the reverse mortgage process. We appreciate the opportunity to serve you.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed May 18, 2017

    I took an early retirement and then I was 62. I got Finance of America Reverse's number online and reached out to them. Working with the loan officer was very good, professional and quick, and she’s very knowledgeable. Also, their guidance was good because I had no information before. It's been good, so far, and I’m satisfied with both the cost and quality. It's been an excellent experience and I would recommend them to anybody.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Jacques,

    Thank you for leaving a review on Consumer Affairs. We appreciate your kind words about our professional and knowledgeable service. We are glad that you had an excellent experience and would recommend us to anybody. If you ever have any questions in the future, please reach out.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed May 17, 2017

    Somebody mentioned using a reverse mortgage so I decided to look into it. I was browsing through the different companies and Finance of America Reverse popped up so I went with it. The loan officers were very good and my experience with them went well. I highly recommend Finance of America Reverse.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Peter,

    Thank you for leaving a review with Consumer Affairs. We are so happy that you had a great experience with our team. We appreciate your recommendation and the opportunity to serve you.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan ProcessRates

    Reviewed May 17, 2017

    The Finance of America Reverse representative I worked with was very nice and he did everything when the forms came. The experience was okay, but he’s trying to make a sales call too. Sometimes I got the feeling that he was pressuring me when I needed to have some time to think. Also, when I asked him questions, I got vague answers. I started out with $70,000 in December that they bought and I owed $94,000 or $93,000. I know there's $10,000 for fees, a couple of thousand in taxes and around $3,000 that was dispersed to me, but it seemed like $30,000 in the course of six months.

    The counselor I talked to in Florida told me that some companies have a backend administration cost which can be exorbitant, so I asked the rep if they had that and according to my notes, there wouldn't be any. However, I'm paying $94 a month for administration cost. I also asked the representative to elaborate on the way the tax works because it seemed like the interest on the loan that the negative side would be their compounding and I can roll out of once it gets out of hand. There's no way I’m gonna be able to keep the mortgage down or pay it back. I might as well let it go and figure it's gonna run its course and still wind up for the house when I die or it wouldn't be worth it to buy back.

    In retrospect, I wish I haven't done it. I should have taken a traditional loan instead. I could have been better off to borrow extra money. I realized that I made a stupid mistake. I wanted to get a little more free pass, so I could relax a little bit and didn’t have to work part-time all the time. I wouldn't recommend it to a friend. I wouldn't want them to go through this. If it was just a matter of $600 mortgage, I won't mind but I could have done without the whole thing.

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    Verified purchase
    StaffLoan Process

    Reviewed May 16, 2017

    Due to my age, I chose a reverse mortgage as part of my retirement plan and I got the most information from Finance of America Reverse. They knew what they were talking about and I've had comfortable interactions with their loan officer.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Frank,

    Thank you for taking the time to leave a review with Consumer Affairs. Happy to hear that we were part of your retirement plan. We appreciate your choice to work with Finance of America Reverse.

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed May 16, 2017

    My experience with Finance of America Reverse was fine and I enjoyed it. My health isn't as good as it used to be. I was having to stop working before I was ready to and my mortgage was a little bit outstanding. I then decided to eliminate the mortgage so life would be a little easier. The representative that we were speaking with at Finance of America Reverse was bright and bubbly. We have talked to several different companies and we liked the way she presented herself and her company. We told her what our needs and concerns were. She jumped on them immediately and took care of everything as we requested.

    They had told us what the processes were, where we needed to go, and who we needed to talk to. Also, they sent us to an outside counselor to get counseling. Once we're completed with the counselor, my wife called them back and they concluded the information. One of our basic concerns was my wife, who's been on the mortgage since we bought the house, wasn't allowed to be on the new mortgage deed because she's not 62. In any event something happened to me, her concern was that she's still gonna live in the house. Then, they talked her into it and we're well-satisfied with it. All in all, working with them was very delightful. They're very informative and as far as I'm concerned, they have my needs upfront.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Kenneth,

    Thank you for taking the time to leave a review on Consumer Affairs. We are so happy to hear that your loan officer was able to provide you with all the information you needed and walk you through the reverse mortgage process. Thank you for choosing to work with Finance of America Reverse and please, reach out if you ever have any questions or concerns.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed May 15, 2017

    Saving $900 a month on the house using a reverse mortgage was a good deal. I didn't consider it for a while and when I was gonna work a little bit longer to get my equity up, Finance of America Reverse worked with me on a deal and so I was able to get a close on it. When they told me they were gonna do something, they did it and I appreciated that. The process was a grind, but I expected it to be. They gave excellent guidance and everything was above board and straightforward. They were good people and I enjoyed them.

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    Finance of America Reverse
    Response from Finance of America Reverse

    David,

    Thank you for leaving a review with Consumer Affairs. We are happy to hear that you received excellent guidance and everything was straightforward. Thank you for choosing to work with Finance of America Reverse.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed May 15, 2017

    Finance of America Reverse process went really well. Their loan officer was informative, nice and took care of things that we needed to do. He explained everything really well. He was also really pleasant and worked with us really good. The timeframe was reasonable. They had estimated about four or five months but we got it done in about three months which was really quick.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Robert,

    Thank you for leaving a review on Consumer Affairs. It sounds like you had a great experience with your loan officer through the reverse mortgage process. We are happy that we had exceeded your expectations. Thank you for choosing to work with Finance of America Reverse.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed May 14, 2017

    I wanted a new truck and through FInance of America Reverse I was able to get one. Then I will have to wait until next year and see what else I buy. The guy from Finance of America was more personable compared to those from other companies. We just talked other things besides reverse mortgage. My situation was a little bit on the strange side because I have an ex-wife and she's still on my deed so we had problems. The process took a little bit longer than normal. But all things given, it worked out. It wasn't my greatest experience but it wasn't bad. It would have been better if it did not take so long and cost so much.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Scott,

    Thank you for leaving a review on Consumer Affairs.It is great to hear that the process worked out and that you were happy with your loan officer. We are sorry about the long process, we just have to make sure everything is just right. Thank you for choosing to work with Finance of America Reverse.

    - FAR

    Verified purchase
    Customer ServiceStaff

    Reviewed May 14, 2017

    Due to my financial situation at the time, I got a reverse mortgage as part of my retirement plan. And Finance of America Reverse were the best that everyone knew about. I got as much information from all of them as I could and at least one other company claimed to offer just as good or better reverse mortgage as Finance of America but they dropped the ball. They wouldn't respond to my inquiry and a month later, I made contact again but they were inconsistent.

    Finance of America was consistent and did everything they promised to do. They were competent, professional and very helpful. They answered all my questions. And the person I worked with was very friendly, thoughtful and knowledgeable. He was very easy to work and he couldn't have been nicer. He's contacted me by phone or wrote me a thank you note. I couldn't have been more pleased with their expertise and their efficiency.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Robert,

    Thank you for leaving a review on Consumer Affairs. We are happy that you chose to work with Finance of America Reverse. It sounds like you had a seamless experience and that you and your loan officer got along great. We appreciate your choice to work with Finance of America Reverse and are so happy that you are pleased.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed May 14, 2017

    My experience with Finance of America has been pretty good though it started out a little on the rough side. They couldn't get their ducks in a row. I had another little house on my yard that I built for my dad in 1999. And the people who set it up and were supposed to record in on the tax thing didn't record it. And then they decided that because it was a completed house, they couldn't do the reverse mortgage. So, I went through that for a bit to convert it to a storage house. And then, they went back and forth with it.

    There was also a problem with the people doing their appraisal. They came out and did the appraisal on the house, but they never returned it back in like they were supposed to. Then the man who was the head had a heart attack about the time they did their appraisal and they said nothing. And that whole thing took about eight months. The reverse mortgage wasn't something that I was quickly in need of at the time but I wanted to use the equity.

    The other thing that had gotten into it was a loan application. I had helped my son-in-law and restructured a business loan for him and phoned everything. But I was not listed as the person who was responsible for the loan. We got that straight, but they couldn't get the numbers on the loan thing. They were telling me about one thing that didn't make sense to me. And when they finally narrowed it down, they had one loan number. It was another loan and they had that confused. My wife had cosigned for our daughter to buy their house through the same bank and the bank was the one given the wrong number.

    Finally, I told them to forget it and we won't do it anymore. They came back and told me everything is under control and they can do it. And they did. They gave me all the money for the first year and I gave them $20,000 of it back because I didn't want it all in the first year. I'm getting older and I won't just spend all this money. Nevertheless, the people I worked with Finance of America were good and they were who I wanted to work with. They were the right company to deal with. I would recommend them. Everything they did was done with my interest. They were with me all the way on the reverse mortgage.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Ken,

    Thank you for leaving a review with Consumer Affairs. We are so sorry for the rocky start but happy to hear that everything got cleared up and you were able to use the equity from your home. We strive to always put our customers first and make sure that we can do everything in our power to help them.

    - FAR

    Verified purchase
    Staff

    Reviewed May 13, 2017

    There was somebody else I was doing reverse mortgage with that seemed to lag and took their time but Finance of America Reverse answered me quickly by getting back with me. They seemed to be interested so, I decided to go with them. I wanted to get money to do remodeling. The money I got wasn’t anywhere near enough, but I got what I got to try and help straighten up my finances.

    But, I don’t understand that appraisal issue. It’s the little things that they pick like a tear in the screen. What does that have to do with the house? The house is only 70 years old so, I understand there’s gonna be some things. But I can’t understand that when he came in, he said I got issues with the foundation and I got termites. I don't have any of those. I still got this whole fireplace I’m tearing out because they built to it to add that on. I don’t want that there. I want it torn up and put back to where it originally was. I also want it open concept so, I had to take out some walls. But none of this was done when he came.

    I got a sink that’s in my house that’s practically an antique and the drawer. I never found a drawer for that sink and they don’t even make them anymore. I don’t understand the people that are doing this appraisal. It was nothing majorly wrong with this house. It has good structure and foundation. I have people come in and inspect the foundation and it’s good and solid. It’s in good shape for how old the house is. It’s the little cosmetics stuff which, to me, is nitpicking and it makes it frustrating.

    I had to paint this whole house on the inside before they'd approve the loan and I’m gonna have all these walls covered up. Why am I wasting $300 or $400 on paint and hours and hours of labor doing this? I don’t get it. It doesn’t change the value of the house. It doesn’t change anything. Also, there was a space outside under that porch that never had a door. It was a space that even if one goes in, that person can get out of it. It’s not like one can go in and get lost or trapped. It’s an instant space under a porch but I had to build a door and put on it. It doesn’t make sense and it's weird. It was frustrating. Why bring it up, just to have me do something with it?

    There was also the sink upstairs that I had to take a look because the previous owners didn’t maintain the house, for one thing, and they didn’t use the water. I had to replace all the lines on that. I had taken it loose because it was leaking and the guy constantly picks the no running water. Nobody was living upstairs anyway but I was working on stuff. The balance of this loan is depending on these things.

    I thought the thing was supposed to help you, but it’s like they’re throwing blocks in your way. I’ve been trying to get somebody to tell me why would they pick stuff like that but nobody seems to have any answers. It’s nothing you can look to give you answers as to how to deal with it or prepare for it. This is two different appraisers that pick the same thing and it was like there was nothing else they could find so, they picked on this hole under the sink that’s older than them.

    There’s a lot of stuff that, if I couldn’t do myself, would be falling short because there's a lot of the things I’m doing there myself. The demolition, putting back up drywall and I got stuff in there that I have to do for the ceiling in order to finish out this appraisal. I was doing demolition, turning around my chimney and the plaster on the wall. It would seem as though I’m doing a remodel and I’m gonna get that fixed when I get the money to do that. I’m still stuck with a lot of the remodeling that I need to do because I didn’t get one-third of what I needed.

    I have a $500,000 property that this person came in and appraised for less than two-thirds of the price of it. I only got one-third of that so, it’s like having a gold mine but you can’t access the gold in it. You can only walk around and kick over rock every now and then and that’s it. I’m sitting on $500,000 and I thought that I was gonna have at least a couple of hundred thousand but I can’t get for it $80,000 which is crazy. What am I gonna do with $80,000? That will help me barely pay bills. That doesn’t do anything to the house, where it will cost you $15,000 to do plumbing and maybe the same for electrical. I can't get the things that the house need and there are things I need to do that I can’t do.

    They were the only ones that got something through. Then, they take $80,000 and tie it up to where I can’t get anything out of that whereas if I had gotten that, I could have had it up to where I could pay my own taxes. I don’t even think about paying taxes. I pay all my taxes but they’re taking that and setting that aside. They set aside money that I need. Maybe I should have sat down with a planner and I probably could have gotten a better negotiation out of this because I wanted to set aside two years of payment for all the utility which I couldn’t even get to do because I had nothing else to set aside after I had already done the things that I’d already planned to do. I didn’t have enough funds.

    But other than that, because we had been trying to a get traditional loan, the house is paid for and we don’t owe any money on it. All we owe is taxes and the water bill. It was a help and I’m using it as a stepping stone. Also, I was looking at getting what I was gonna get, do what I needed and then maybe in seven to eight years, paying this money back. The way it is now, I’m a little bit better than even. I could do a little bit and I can save something on there which I couldn’t do at first. Now, I can save $1,000 a month. I’m looking at my payment options, paying it back and freeing up my house back up again to get this lien off of it. Finance of America Reverse has been fine and they came through while others failed. I’ve already recommended them and my sister checked all out.

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    Finance of America Reverse
    Response from Finance of America Reverse

    James,

    Thank you for leaving a review on Consumer Affairs. We are happy to hear that you were pleased with the speed and efficiency of our loan officer. Thank you for choosing Finance of America Reverse.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed May 13, 2017

    I talked to two different companies and Finance of America Reverse was the one that wanted to go forward with me. The guidance I received from them was super. Their rep, Josh, led me every step of the way. He was straightforward and easy to get a hold of. Finance of America did a superb job and helped me manage everything from start to finish. It was a great experience with them. Whenever something came up, they were willing to look at it and go through it and made sure everything was going the right way.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Frank,

    Thank you for leaving a review with Consumer Affairs. It is great to hear how pleased you were with the guidance and communication from your loan officer. We are happy that we were able serve you.

    - FAR

    Verified purchase
    Staff

    Reviewed May 12, 2017

    I did a reverse mortgage with Finance of America because I needed to fix my house. I liked the way their rep explained things to me. He explained how I could get that money because on what income I get, there's no way I could have done anything. He said that a reverse mortgage would help me and I could do what I had to do to the house and have a little extra money.

    We've had snow here and then yesterday was the last day we had rain and everything is soaking wet so I can't have anybody paint my house yet. Now, the insurance company tells me that I have to have new roof shingles in my house because of the reverse mortgage. I never know that it was hail that damaged the north side of the house and they tell me that I have to put on shingles that last 25 years. I'm upset with my insurance company and the rep gave me a couple of people but they're expensive. Other than that, Finance of America did well in helping me out. I would recommend them to my friends.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Marie,

    Thank you so much for taking the time to leave a review with Consumer Affairs. We are happy that your loan officer was able to explain and walk you through the process. If you ever have any questions about your reverse mortgage don't hesitate to call us. We appreciate your recommendation.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed May 12, 2017

    Everything went fine and the whole process going with Finance of America Reverse went smoothly. Their people were polite and seemed to try to answer our questions. I have recommended them to a friend.

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    Finance of America Reverse
    Response from Finance of America Reverse

    John,

    Thank you for leaving a review with Consumer Affairs. We are happy that your reverse mortgage process went smoothly and that everyone was courteous and helpful. We appreciate your recommendation and your choice to work with Finance of America Reverse.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed May 11, 2017

    Andrew explained all my options. He was very easy to talk to and answered all of my questions in language I could understand without overwhelming me. I was not sure if this was the right decision for me or not. He listened to me until I talked through it and came to my own decision that reverse mortgage was the right choice for me. Without Andrew I know this process would not have been so easy... I would have come out on the other side questioning myself. So I thank Andrew ** for all his help and dedication in making me feel I was his only client. I also want to mention, if I had a question he wasn't sure of he would ask until he found out the correct answer. I would not have gone with this company had it not been for Andrew. I had spoke to a few other Reverse mortgage companies but chose Finance of America Reverse… because I felt so comfortable with Andrew right off the bat.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Nora,

    Thank you for taking the time to leave a review with Consumer Affairs. It is wonderful to hear that you had such a great experience working with Andrew. We are so happy that he was able to answer all of your questions and walk you through the process. Thank you for choosing to work with Finance of America Reverse.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed May 11, 2017

    We needed to do some repairs on our house and we've gotten all those done now so we wanted to use the reverse mortgage in order to be able to pay for those. I was in Hawaii and a girl that was out there told us about Finance of America Reverse. She gave us the name of the guy that did the reverse mortgages and we called him. We stayed with him the whole time. He walked us through the whole thing and explained everything in detail. I was the one that was always saying that I'm not ever gonna do this and he put me at ease. We realized that we could do it and so we did. It was a very good experience and I'd recommend them.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Marilyn,

    Thank you for leaving a review on Consumer Affairs. It is great to hear we came so highly recommended and that our loan officer was able to walk you through the whole process and explain everything in detail. We appreciate your choice to work with Finance of America Reverse and your recommendation.

    - FAR

    Verified purchase
    Customer ServiceStaff

    Reviewed May 11, 2017

    There was some work on the house and so I chose to have a reverse mortgage. Finance of America Reverse was the only one I knew. My husband got their number from the TV and I called it. Their rep sounded good when he told me about it and he seemed friendly and knew what he was talking about. I really enjoyed talking to their rep, Jessie, and I still could call him when I have any problems or questions. However, I didn't realize that we had to go through so much with people coming over and talking to us and then signing so many papers. We have to fill them out and then they asked us questions. But it was what they needed to do and it was fine after that. I have recommended them to a few people.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Priscilla,

    Thank you for taking the time to leave a review with Consumer Affairs. We appreciate your choice to work with Finance of America Reverse and are very happy to hear that you hit it off so well with Jessie. Thank you for your recommendation.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed May 10, 2017

    On retirement, our income got reduced and I needed to reduce the bills. We were paying over $2,000 per month and my income is not that high. By reducing the mortgage, we'll be able to pay all the bills. Finance of America Reverse gave us a plan that was very affordable. Their loan officer was very congenial and the guidance given was very nice. Overall, I was very satisfied.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Rohit,

    Thank you so much for leaving a review on Consumer Affairs. We are so happy that the guidance you were given by your loan officer was great and that you are overall very satisfied. Thank you for choosing to work with Consumer Affairs.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed May 10, 2017

    With Finance of America, we had to go through a lot of stuff. One time, I didn't have this, the next time I didn't have that. The experience was okay, but it was a hassle. It seemed like I had to prove that I had money in the bank and what I proved to them wasn't good enough. I'd get something else and I'd get the bank to sign it. And it seemed like a lot of ridiculous things that were just common knowledge that anybody could look at and see. I started this in November and they sent me the paperwork but then it got pushed away. Then I called them and it took a couple of weeks after my birthday in January to do it.

    I don't know if the guy I talked to was new or what but he was working hard. He stayed in touch with me and any time he needed something, he would call. They were real nice and they did good. It's just more of a hassle than I thought that it was gonna be. Everything's taken care of now. It's just that they're charging $60 for insurance.

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    Verified purchase

    Reviewed May 9, 2017

    I had tried to do a reverse mortgage a year ago, and the mortgage company wanted my tax return and I could not get it done. My husband had passed away and things were so complicated. I was looking online for options and I got to talk to Matt from Finance of America Reverse. I told him about my experience and he said he did not need my tax return. The fact that my house was paid for and they're taking the money out of that, there was no tax liability for me. That reassured me and that was the only reason I went with him. Everything went very well and I'm very satisfied.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Faythe,

    Thank you for taking to time to leave a review with Consumer Affairs. It is great to hear that you were able to receive the information you needed from our loan officer and that everything went very well.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed May 9, 2017

    My grandma was living in her house and she didn't want to move. It really needed some work and the reverse mortgage was just a way for her to get work done without getting into loans that she could not afford to handle. The agent from Finance of America Reverse himself made us choose them. He was very helpful and answered a lot of questions that we had. We also did counseling and gave us a better understanding of how the reverse mortgage works. They got the loan closed quickly. I would definitely recommend them.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Karen,

    Thank you for taking the time to leave a review on Consumer Affairs. We are so happy to hear that you and your grandma had such a great experience working with our loan officer. Thank you for choosing to work with Finance of America Reverse.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed May 8, 2017

    I put in a request a couple of years ago and Finance of America was the first company to get back at me. The others didn't call me until a year later. Their loan officer was pretty good. But when I got the first loan notification, I thought it was something else. I realized it was a statement and not just some junk mail, but my wife was saying it's a different name and so I called him back. That's when he explained it and that I will be paying a different company. It could have been better explaining that upfront. But the reverser mortgage of Finance of America served me. The person I talked with was good in getting back to me.

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    Verified purchase
    StaffLoan Process

    Reviewed May 8, 2017

    We needed money for some of the remodeling we needed done and my sister said she had good service with Finance of America Reverse. Some of the documentation took a while because we had already moved out here. It wasn’t easy to get them from where we came from and it took about four or five months to clear. However, they were always nice to deal with, especially the broker. Our experience with them was very good. They went out of their way to try to do what they could to get everything going. They're reputable and explained everything in detail.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Frank,

    Thank you for taking the time to leave a review with Consumer Affairs. We are so happy that you had a good experience with your loan officer and through the process. We strive to put our customers first and do what it takes to make sure they have a good experience and get what they need. Thank you for choosing to work with Finance of America Reverse.

    - FAR

    Verified purchase
    Customer Service

    Reviewed May 7, 2017

    Everything's been excellent with Finance of America Reverse. They bent over backwards to make sure that we could make the deal because the deal was tight with what I owed on the house and what the house was appraised of. But they did everything in their power to make sure that they could get the deal going and they called me to give me a report on the progress. They really put first their customer primarily rather than their own profit.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Arnold,

    Thank you for leaving a review with Consumer Affairs. We are happy to hear that you feel so highly of our company and your loan officer. Thank you for choosing to work with Finance of America Reverse.

    - FAR

    Verified purchase
    Staff

    Reviewed May 7, 2017

    I was helping my ex-wife with her refinancing paperwork and called the old company that was taking care of it for her before. They gave us the number for Finance of America Reverse. I worked with their representative and he was very helpful to send us everything to fill out and sign the application. He walked us along, so we knew exactly what we need to do. He advised on the things my ex-wife needed to take care of before she would qualify. He also advised a lot from insurance required and actually got it reduced from which he had before. Finance of America Reverse was very helpful with finalizing it. It took some time, but when all the paperwork got done and everything worked out, there weren’t any problems. It was a very good customer satisfaction from their part.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Ron,

    Thank you for leaving a review with Consumer Affairs. It is great to hear that we were able to help out your ex-wife and that everything worked out to your satisfaction. We are happy to serve you.

    - FAR

    Verified purchase
    Staff

    Reviewed May 6, 2017

    My wife has cancer and I need the money to pay some doctor bill so I used Finance of America Reverse. The representatives have been real nice and courteous if I have talked to them.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Harold,

    Thank you for taking the time to leave a review on Consumer Affairs. It is great to hear that you had a good experience with the representatives that you have talked with and we hope it continues. Thank you for choosing Finance of America Reverse.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed May 6, 2017

    My house was completely paid off. My two children have their own houses and had no interest in owning my house. Getting a reverse mortgage seemed the thing to do. I had an extremely good experience and I'm very happy with the way things went with Finance of America. The loan officers I’ve worked with were extremely polite, very knowledgeable, helpful and knew exactly what they were doing. They had obviously a lot of experience doing this sort of thing and have made the entire process quite pleasant. I would definitely tell anybody asking about a reverse mortgage that Finance of America is the way to go.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Donald,

    Thank you for taking the time to leave a review on Consumer Affairs. it sounds like you had an all around seamless experience with your Reverse Mortgage Specialist. All of our Reverse Mortgage Specialist go through many test and certifications to become experts in their field. We appreciate your choice to work with Finance of America Reverse and your recommendation.

    - FAR

    Verified purchase
    Customer ServiceStaff

    Reviewed May 6, 2017

    I'm 82 years old and I could use some cash and I wanted to do some things to the house, so I got a reverse mortgage. I had one, I just increased it. The first time, it went through in days and everything was rosy. I went through AAG first and then Finance of America convinced me to change over to get it faster and they didn't. I had to do two evaluation appraisals, it was a mad house. When they called me and asked me to change to them, they told me that AAG had sold my original mortgage to them and they would probably do it anyway.

    The guy I dealt with was a very nice guy, his name is Josh. He was very knowledgeable and he explained everything. When I first talked to Josh, he told me the other appraisal was still good. Then after they fooled around for a month and a half, they told me I had to get another appraisal because the first one expired. So I got another appraiser. They paid for that, but I believe I paid for it somewhere along the line.

    I wondered why I had to go through them in the first place and then I find out my paperwork still comes from Celink. I'm sorry I even applied for it. Then Bank of America said I would get $25,000 that I would have to wait for a year to use, and that would be an escrow. I would get $14,000 when the mortgage went through. I get $14,000 when the mortgage went through and $17,000 because they appraised the house lower than the first appraisal.

    I was told I had Federal Pacific and the breakers didn't break. So I went ahead and I changed the box. The only thing was I did it myself and they didn't approve that. They said they have to send an inspector, which would cost me $299, which seemed quite expensive for an inspector. So they sent this electrician and he came and the first thing he said, my house has two electric boxes. They said they needed to replace the one at the other end of the house. Then he proceeded to go into my garage and look at the one that I did, and he saw the equipment in my garage, I have my machines. He said he didn't want to insult my intelligence by looking at the box, so he didn't inspect it at all. It made me feel good, but on the other hand, I got billed $299 for that.

    They said that replacing the other box would cost me $1,400. I replaced the first one and it cost me $400, that had 20 breakers in it. Now this one only had 5 breakers in it and yet it cost me $1,400. The guy was here two and a half hours. So that tells me, he got $400 an hour. I haven't paid the $299 yet because I don’t know why I have to pay twice. I've been trying to get a hold of the electrician but he's always out of town. $1,400 was exorbitant. Nevertheless, now the finance company is trying to get me for $299.

    I also had some trouble with my garage ceiling. I have an electric door opener. So the ceiling was vibrating down because of the electric door opener. My ceiling had been put up with nails back in 1978. I called my insurance company about it and they said it was normal wear and tear which didn't make much sense to me. Now Finance of America decided that I couldn't have the mortgage until I fix that. So they set aside $2,500 to fix the ceiling. The sheet rock has been replaced but they haven't sprayed it yet but I'm working on it. This caused another setback. But when I got the first mortgage, the ceiling was like that and the electric box wasn’t changed. It was really ridiculous.

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    Verified purchase
    Customer Service

    Reviewed May 5, 2017

    I needed money for some home improvements, so I checked into reverse mortgages. When I started hearing about it, I got really interested and I went ahead and did it. Finance of America Reverse made more sense to me and they treated me like a king. It was so easy to talk to them. I had a guy named Clarence and we talked almost all the time. When I pick up the phone to call him, he answers. There were a couple of times when I left a message, but as soon as he got it, he called me right back. Finance of America Reverse really helped out. I’m still living in my home like they said I would and I’m very satisfied.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Elmo,

    Thank you so much for taking the time to leave a review with Consumer Affairs. It is great to hear that you were treated as a king and are very satisfied with your service. Thank you for choosing to work with Finance of America Reverse.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed May 5, 2017

    My husband had passed away about 10 years and bills were going up, but the money coming in wasn’t helping, so I knew I had to do something quick. I applied for an equity loan from a bank here in Massachusetts but they refused me because I wasn’t bringing in enough money. My husband’s pension and his Social Security was my limit, and I couldn’t bring in my pension. It was at this point that I went on the computer and looked for a reverse mortgage. I happened to be filling something in to see how much it cost and to get that, I had to fill my name and number. Their representative, Tim, called me. After that, I had calls coming left and right and I just said I'm really busy.

    Tim was the first to answer me and helped me all the way. He found a counselor in Brockton, called her up and made the appointment for me to be counseled and she was wonderful. She said that I'm somebody who should be able to get a mortgage due to my age and I said, “Well, it'd be great because I don’t wanna have to sell my house.” Also, considering my income, she didn’t even charge me a fee. So that was nice of her to do that. When I got a question to Tim or if I left a message, he got to me right away. I feel a lot better that I've done this and I would recommend Finance of America Reverse.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Rosemary,

    Thank you for leaving a review with Consumer Affairs. It is great to know that you were well taken care of and had a good experience with your reverse mortgage process. We appreciate your recommendation.

    - FAR

    Verified purchase
    Staff

    Reviewed May 4, 2017

    I'm a single man without children and I'm retired so I didn't see any chance for me paying out the mortgage on my house so I went with reverse mortgage. I did try three other companies and it seemed like they couldn't do it. In contrast, Patrick from Finance of America Reverse kept telling me that they could do it and they did. He said that he could get it done in 2016. I signed up in October and there were only three months left then. It was quick how they did it. Also, the guidance I received from them was very good and they had a very positive attitude. Whenever we got the house appraised, he was very positive about it and whatever the price, it was more than enough to have it done. I was having trouble with that before, the house was not appraising for enough. It's really a gamble. I would recommend Finance of America Reverse because they were the ones who got it done and it went real fast.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Jerry,

    Thank you for leaving a review with Consumer Affairs. We are pleased to hear that we were able to give you all the information and guidance that you think needed from your loan officer. We appreciate your recommendation and the opportunity to serve you.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed May 4, 2017

    I have a huge amount of equity in my house and I needed to get a hold of some of that. I'm also going into retirement so I chose to get a reverse mortgage and started working with Finance of America Reverse. When I start working with someone, I usually stay with them if they’re nice and thorough, and their loan officer has been very thorough and helpful. The guidance I received from him was good. He was maybe a little bit too full of himself but he is a salesperson. Since I closed, I haven’t heard from him. I would definitely recommend them but I know that a reverse mortgage isn’t for everyone.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Linda,

    Thank you so much for taking the time to leave a review on Consumer Affairs. We are so happy that you chose to work with Finance of America Reverse and that your loan officer was very thorough and helpful. We appreciate your recommendation and if you have any questions, don't hesitate to reach out.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed May 4, 2017

    I got scammed and I owed money on my credit cards because of it. Also, I am retired on a fixed income and I had to do something so I went to reverse mortgage. I saw an ad, it was that handsome Tom Selleck. I happen to like him. I figured if Tom was selling it, it couldn't be all bad. It was AAG that I saw that he does and I responded to that. It's been a pretty good experience with Finance of America Reverse and the loan officers were so nice to me.

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    Verified purchase
    StaffLoan Process

    Reviewed May 3, 2017

    I needed money and do updates on my home. I went to Finance of America Reverse and I loved their representative, Barb. She's a fabulous person, very conscientious, answered all my questions, and wasn’t pressuring me like some of the others were. Finance of America Reverse has been very efficient, courteous, and patient because I was ignorant to the whole process.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Denise,

    Thank you for taking the time to leave a review with Consumer Affairs. It is great to hear that our Reverse Mortgage Specialist made such a positive impact on your experience. The reverse mortgage process is difficult, that is why we make sure our loan officers are highly trained to walk you through the process. Thank you for choosing to work with Finance of America Reverse.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed May 3, 2017

    My father just passed away and my mother’s budget wasn’t allowing her to do what she needed done. I did some research online and found Finance of America Reverse. I left them a number, then their representative called me and I liked what I heard. He explained the process very well and I thought it was worth doing.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Jody,

    Thank you for leaving a review on Consumer Affairs. We appreciate you choosing Finance of America Reverse to guide you through the process to help out your mother. We are glad the process was explained and completed to your liking.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed May 2, 2017

    I researched a few places before I decided which company to go with. A friend of mine and I went over different things with the different lenders and she recommended Finance of America to me and they had a good rating. So I ended up picking them. I really like the first agent that was working with me. I was disappointed that they took her off the case with me and assigned me to somebody else. The first girl was right on top. She would return my calls right away, and if I had questions, she would answer. I found that the second agent was lackadaisical with everything. It was a little rough going with anybody who’s doing anything like this but at the end, it turned out to be good. You anticipate a lot. It’s just like going through a regular mortgage. You have a lot of anxiety about it and then questions. It’s a long process but it’s worth it. I would definitely recommend them to a friend.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Palma,

    Thank you for taking the time to leave a review on Consumer Affairs. We are so happy that you chose to work with Finance of America Reverse and that we were able to answer all of your questions throughout the whole process. It is a long process. Thank you for your recommendation.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed May 2, 2017

    I wanted some money and I saw that Finance of America Reverse had good ratings so I went with them. The load officer has done a good job. She kept working at it and getting everything straight so we can get it. We're done with both mortgage and I had a good experience with them.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Noel,

    Thank you for taking the time to leave a review on Consumer Affairs. It is great to hear that your loan officer was able to work with you to get everything done. We are so happy you had a good experience. Thank you for choosing to work with Finance of America Reverse.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed May 2, 2017

    Getting a reverse mortgage just seemed like the thing to do. The house isn't worth anything after I've gone, I don't have any heirs and the extra cash came in handy. Then I was just researching some of the companies and I got different things emailed then sent to me. Finance of America Reverse was the one I chose and they were very helpful. They were quick to send the information I needed. They explained everything very well and made most of the steps fairly easy. It was pretty straightforward. Most of it was done over the phone and through emails. So, that made it simple.

    It's a long drawn out process although everything went pretty smoothly and I didn't have any problems with it. It's just one of those things that you have to be in a position like mine to make it worthwhile. I don't worry about where the house is going to after I die. I don't plan on moving so you don't have to worry about selling the house. Things like that you have to think of. It wouldn't be too cool to sell your house because then you'd have to pay the mortgage. If you were planning on moving, then it probably wouldn't be that great of an idea but considering where I'm at, it worked perfectly.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Lynn,

    Thank you for taking the time to leave a review with Consumer Affairs. We are happy to hear that we were able to answer all of your questions and provide you with the information you needed simply and effectively. Great to hear that it worked out perfectly, we appreciate your choice to work with Finance of America Reverse.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed May 1, 2017

    We have other family members that have done a reverse mortgage and it worked out for them so we chose it as part of our retirement plan. Finance of America Reverse seemed to be the least amount of pressure on making up a decision. They were not pushy and demanding unlike Quicken Loans. The lady there was very knowledgeable. If she didn’t have an answer to any questions I had, she'd find out what the answer would be and kept me very informed. The whole process was pretty painless and everything seems to be smooth. The company gets monthly statements which really is helpful because I’m a paper person, not an online person. We have already recommended them to several people at work.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Lynette,

    Thank you so much for taking the time to leave a review with Consumer Affairs. We are happy that you chose a reverse mortgage as part of your retirement plan. We know that it is a large decision and never want to be pushy about deciding if it is right for you or not. It is great to hear that the process was painless and smooth. We appreciate your recommendation.

    - FAR

    Verified purchase
    Customer ServiceLoan Process

    Reviewed April 27, 2017

    Finance of America Reverse was well organized and they seemed to be on top of things. They explained everything to me over five different phone calls and they sounded like they knew what they were doing. They gave me all the options, and I had some other questions, and then I made the decision on my own. We worked those out and we were ready to go. It was a simple, easy and smooth process and if it's for you, that's the way to go.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Bob,

    Thank you for taking the time to leave a review on Consumer Affairs. We are so pleased to hear that your experience was simple, easy and all together a smooth process.We appreciate your choice to work with Finance of America Reverse.

    - FAR

    Verified purchase
    Staff

    Reviewed April 12, 2017

    Mr. ** was very courteous and involved. My only complaint was with the appraisal process which caused us costs unexpected and detrimental to our financial condition when it was required that our crawlspace be cleaned out for the appraisal to be approved and completed. With a reverse mortgage, the minimum age for qualification is 62. A review of crawlspaces in the neighborhood that ALL use as storage. Even those younger and not having bad knees or backs had things there. This needs to be addressed up front.

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    Staff

    Reviewed April 12, 2017

    Robert ** was wonderful from the beginning and even when things looked bleak in getting my reverse mortgage, he stuck by me and never gave up. He was sensitive to my needs and sincere in his help. I will tell any friend that is interested in a Reverse Mortgage to give Robert a call. Thank you from the bottom of my heart. Without your help I would not have been able to stay in my home.

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    Verified purchase
    Loan Process

    Reviewed April 12, 2017

    Teri did a marvelous job in getting us our reverse mortgage. I would have given her 5 stars if we had gotten it at no cost. However she did do her very best to reduce our closing costs and I commend her for doing so. They were well below the competition. Teri was very astute and detail oriented and explained everything to us to our satisfaction. I would definitely recommend her to anyone interested in doing a reverse mortgage.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Alan,

    Thank you for taking the time to leave a review on Consumer Affairs. It is great to hear that you had such a good experience working with Teri for your reverse mortgage process. We are happy that you found our cost to be well below our competition. We appreciate your choice to work with Finance of America Reverse and your recommendation.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed April 3, 2017

    We are very pleased with your company and representative William ** and the appraiser. William patiently walked us through a very complex unfamiliar product that many in my family had false preconceived ideas about. His approach was educational to give us the information to allow us to come to our own conclusion about whether or not the reverse mortgage was the best choice for our situation. We are also very pleased with the appraisal process. The appraiser did a thorough job finding comps that gave us an appraised value beyond our expectations. Thank you William and all who were involved in this important decision.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Bill,

    Thank you for leaving a review with Consumer Affairs. We are so happy to hear that you were pleased with your Reverse Mortgage Specialist during the reverse mortgage process. We appreciate your choice to work with Finance of America Reverse.

    - FAR

    Verified purchase
    Customer ServiceStaff

    Reviewed April 1, 2017

    We had a need for additional income and bought a reverse mortgage, but the people whom we bought our original reverse mortgage from sold their business to Finance of America. Then we decided that we wanted to do the refinancing with them. Our primary contact provided a lot of answers to some of the initial questions that I had. So it moved from the stage of us being curious whether we could accomplish some improvement in our situation because there's been increased appraised values for houses in our area. Also, we wanted to get up to the $625,000 maximum that reverse mortgages are written for and get the best interest rate possible and that arrangement.

    However, as we got to closure on the refinancing, the agent had become pregnant and had gotten a promotion in the company. So, she was less available than she had been and did not respond to some of the questions that I wanted to have answered before the closure. But, it did seem to be completed satisfactorily. We bought the initial reverse mortgage from a company here in Austin and we could get across the table with them and do business face to face. But with Finance of America Reverse, it's a very different way of doing business and the people are not accustomed to that.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed March 29, 2017

    It started out really good with Finance of America Reverse but I was misled on a couple of things. The guy who I was dealing with ended up leaving or getting fired and it left me hanging. And then somebody else took over for him but the numbers and everything were far different than what were told to me at first, not for the better. So I was thinking of having it investigated and calling in to let a professional know that I was very unsatisfied and if there was something I could do about it. And I'm still thinking about that but I've calmed down a little bit. I've been trying to put this out of my mind because it's a done deal. I'm three months into it already. But if I didn't have to go through with it and if I wasn't under a time limit about getting my loan closed, I would have dropped the whole thing. It was really not good. I probably ended up losing close to $18,000 and I really had no recourse.

    We started out having plenty of time and then there was about a three-week span where I hardly heard from them at all. Then, the very week that my loan closed, they stopped and it really made me worry. Then, all of a sudden, I got a letter from someone saying my loan has been sold already and I'm not even with Finance of America anymore. Now, I have a company I don't know anything about or I've never heard of.

    As far as the way FAR does business, I felt it was almost calculated. Once they have a commitment from you, then they can do whatever they want with you. They told me I'll have a certain amount to go with, to pay off my existing bills and how much will be leftover and that it will be stuck in a line of credit for me. What I found out later was the line of credit that they stuck my leftover money in is the company that has it now and they can take money out of it in the first year if they want to. So, it was almost predatory and it's very scary. I got a phone call from this new company and I told them I'm with Finance of America but they said they're my loan reverse mortgage carriers now. Then, I got a bunch of papers from them and the numbers are a little different again.

    People that go through a reverse mortgage are usually at the end of their rope and they wanna save their property. With me, the property belonged to my father and me. I lost him a year ago and I couldn't afford to do the payments myself. My options weren't many so, I ended up having to do it this way. I didn't want a whole brand new mortgage because I really couldn't afford a $1,700 monthly payment right now. We had so much equity in the house and that was the big thing. And it was a negative experience too with the appraiser.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Donald,

    Thank you for leaving a review with Consumer Affairs. We will be contacting you to go over the details of your review and your mortgage to better understand what happened. We do appreciate your business and hope we can all find some clarity in the very near future.

    Thank you for your consideration.

    -FAR

    Verified purchase
    Staff

    Reviewed March 28, 2017

    My son takes care of a lot of my financial works. He was the one who decided to use Finance of America because he had looked into other companies and thought that this was the best opportunity for me. I found them very helpful. The only objection I had is that it was ongoing for months before we finally settled. It seemed to me that the company wasn't just one who was handling it. It was somebody in Philadelphia and somebody out west. It was a little confusing, but it worked out. I’m very satisfied with the guidance I've received. It was very thorough and a lot of required paperwork because the government requested it just for my benefit. I would recommend them.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Joanne,

    Thank you for leaving a review with Consumer Affairs. It is great to hear that you and your son chose to work with Finance of America Reverse. We are happy to know that you found our service very helpful and are satisfied with the guidance you received through out the process. If you ever have any questions about your reverse mortgage, don't hesitate to reach back out. We appreciate your recommendation.

    - FAR

    Customer ServiceStaffLoan Process

    Reviewed March 27, 2017

    I recently had the delightful experience in conducting business with Jamie **, in obtaining a reverse mortgage loan on my house. I knew absolutely nothing about a reverse mortgage loan. Mrs. ** told me all what all was involved and did so with patient and professionalism. I asked her many questions about the process and each time she responded to me with intelligent answers and courtesy. Jamie always responded promptly to my phone calls and even gave me her personal cell phone number.

    To say the least, I was always thankful for her fast response and her answering her cell phone. She was so professional and courteous all the time. She knows her job very well and is also very personable. I have very much respect and admiration for Jamie. I appreciated her so very much through this process. She was a God send to me. Finance of America Reverse should be proud that they have a real hard working professional lady on their team. She is awesome!

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    Finance of America Reverse
    Response from Finance of America Reverse

    Michael,

    Thank you for leaving a review with Consumer Affairs. We are happy to hear that your experience with Jamie was delightful and that she was there to answer all of your questions throughout the whole process. Thank you so much for the kind words and choosing to work with Finance of America Reverse.

    - FAR

    Verified purchase

    Reviewed March 26, 2017

    Mr. Nigel ** help my husband and me when even the bank wouldn't even help us save our home. Mr. ** was there for us through it all and did everything possible for us to save our home. Thanks a lot to Reverse Mortgage and Mr. Nigel **.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Mary,

    Thank you for taking the time to leave a review with Consumer Affairs. We are so happy that your Reverse Mortgage Specialist was able to help you through the reverse mortgage process to save your home. Thank you for choosing to work with Finance of America Reverse.

    - FAR

    Verified purchase
    Staff

    Reviewed March 22, 2017

    I needed some extra income to pay off the two notes I had. My kids all have homes and my place is paid for. Also, I'm 100% disabled. I got in touch with Finance of America Reverse and I like the guy I talked to but he wasn't forthcoming in everything that was going to happen. He told me that I'd get $19,000 on my first draw and $23,000 on the second. I got some papers the other day that showed what I will receive. I only got $13,400 for the first draw and they're going to hold the $23,000 that I thought I was getting next year but I'm only getting $6,000. They will pay my taxes and my insurance but the taxes and insurance together don't even come close to that. I'd rather pay that myself. I’d have to live 25 more years to use that money.

    So instead of paying the notes off, I simply put a band-aid on it. He also said that I had to have two appraisals. I paid for the first one and then he told me the time had run out. I told him that I'm not going to pay for another appraisal. He said that they would take care of that and they did. They took $500 something out of the $19,000 and paid for the second appraisal. I was lied to on that matter. In addition, it took too long and it's been almost a year. I wasn't really happy how it turned out and if I had it to do over, I wouldn't do it.

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    Customer ServiceStaffLoan Process

    Reviewed March 17, 2017

    The reverse mortgage with Finance of America Reverse was a part of my grandmother's retirement plan and I was involved when we got it for the first time in 2014 and it went great. But because the deletion of people dying and it did not have appropriate burial arrangements, we had to go through it again. On the second time, it took me a whole year to decide because I had to become conservator and guardian. Also, I had to do two different appraisals on the house because when the underwriters rewrote some of the plans, it knocked me out the loop again which was a mess. I really was upset with our agent, Julie, because I could not catch her on the phone. However, Robert did try to do what he could do and he stuck with me through the whole year of getting it done.

    I had to sit trying to get it done, but then after four months of filling my thumbs and running back and forth to the lawyers, they finally said that they were going to approve the loan without me paying the VAT. So at this point, I would not recommend anybody for a reverse mortgage if they have debt. I'm grateful for all these extra checks that were coming in. The first check they sent me has an explanation, but the second check did not have an explanation. It's one of the checks sent to me talking about a disbursement, but the disbursement shouldn't have come until a year later. Overall, they could do better if people that were at the top didn't change as many things and that if it was done in four/five months and not for a whole year.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Richard,

    Thank you for taking the time to leave a review with Consumer Affairs to express your situation. We are sorry that the process was so lengthy and confusing for you and your grandmother. It is great to hear that Robert was working hard to guide you through the process. Please reach out if you have additional questions or concerns about your reverse mortgage. We appreciate your patience and we are sorry for any inconvenience this may have caused.

    - FAR

    Verified purchase
    Customer ServiceStaff

    Reviewed March 16, 2017

    My husband put out feelers on what exactly to expect from refinancing. Several mortgage companies contacted us, but I didn't like the pushiness of the people that I had talked to previously, and Finance of America wasn't like that. They were just very explicit. Marina, the rep that helped us, had called us and we spoke with her. That was about two years ago. Then, when we decided to go ahead and do the refinance with Finance of America, we called Marina and spoke again with her, and we went through with it.

    Initially, we were going to sell the house and move to a one-story house. Then we decided to stay here and do the refinance instead, so when we felt like we needed money, like if one of us got sick, or we had to put a chairlift in because we have a two-story home, we would be able to do it. Essentially, that's the only reason why we did it -- not to pay off any bills or a mortgage, because our mortgage is paid off, but to do it in the event that something happens.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Dorothy,

    Thank you for leaving a review with Consumer Affairs. We are pleased to hear that Marina was able to explain the process and walk you through the reverse mortgage process when you were ready. For many people, like yourselves, it can be a great safety net in the event that something happens. We appreciate your choice to work with Finance of America Reverse.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed March 15, 2017

    I put an inquiry in on the internet about reverse mortgage in general and Finance of America was the first to respond to the request. The rep was the most aggressive of all the people that called and she came in with a fairly attractive package. Even though it wasn't the lowest, it was within percentage points of the other people that submitted offers. I was already set with what I wanted to do and I just needed someone that I trusted to get me from what I needed to do and from where I was, and I felt a comfort level with her because she was so aggressive and continue to follow up. I felt like she would see it through the whole process rather than just get frustrated and let it fall through the cracks.

    I did a lot of research into reverse mortgage and felt it was the best way to utilize our home equity in the long term as we don't need the money upfront. We can use it later in our retirement. The reverse mortgage was 10 times more difficult to do than a standard mortgage. The person we worked with did an amazing job aggressively going after paperwork she needed. If we didn't have it initially, she would call people, insurance agents, and do anything she needed in order to get the process completed. Overall, it was very thorough.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Steve,

    Thank you for leaving a review on Consumer Affairs. We appreciate your choice to work with Finance of America Reverse. It is great to hear that you thought our process was so thorough.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed March 14, 2017

    I lost my job and the reverse mortgage made social security enough. Finance of America Reverse reacted quickly and got through the process amazingly fast. The loan officer was extremely professional, friendly, and responsive. Also made me feel comfortable, and never left me hanging wondering what’s going on. And sometimes called just to check-in. I really enjoyed it. When I’m eligible to refile it again in 18 months, they’ll be my first choice.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Bob,

    Thank you for leaving a review with Consumer Affairs. We appreciate your choice to work with Finance of America Reverse. We are happy to hear that you were very pleased with our service and that we were able to make you feel comfortable through the whole process. We look forward to the opportunity to work with you in the future.

    - FAR

    StaffLoan Process

    Reviewed March 13, 2017

    This is my first review ever. I am doing it to take the fear away from other seniors who may be rethinking the golden years. I was very skeptical of the entire process to begin with. After talking with a lawyer, and mortgage broker I decided too deep to my toe into the process. I felt lucky to talk to a representative Matthew ** of Finance of America. He answered all my questions, and many I didn't know I needed to ask. I was still in the research mode - he stayed with me for over 5 months to help me through my decision process. I would like to add always with a cheerful demeanor. Once I made the decision to proceed - the entire team, Mike **, Crystal **, and Marci ** more than PHENOMENAL. If you are on the fence - this is a vote for Finance of America.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Susan,

    Thank you for taking the time to leave your first ever review with Consumer for Finance of America Reverse. We are so happy to hear that Matthew and the team was able to answer all of your questions and make sure that everything went smoothly. We appreciate your kind words and recommendation.

    - FAR

    Verified purchase
    Loan Process

    Reviewed March 13, 2017

    Recently I applied for a reverse mortgage with Finance of America. William and Jasmine provided me with superlative assistance. Their expert knowledge and assistance made the entire process smooth and seamless. They were like a well oiled machine that made the entire process simple and pleasant. They had ready answers for my array of questions about the bewildering and complex process of a reverse mortgage.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Donald,

    Thank you for taking time to leave a review on Consumer Affairs. We are happy to hear that William and Jasmine were able to provide you with superlative assistance through the process and answering all of your questions. Thank you for allowing us the opportunity to serve you.

    - FAR

    Verified purchase

    Reviewed March 12, 2017

    I found Finance of America Reverse on the internet and went with them because of the people I talked to. However, I didn’t know that they would only give me a certain amount of money the first year. I assumed that they had a loan on the house that they were collecting interest on.

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    StaffLoan Process

    Reviewed March 9, 2017

    We recently finalized our reverse mortgage. Our specialist was Linda **. She guided us through the entire process professionally. She answered all of our questions and concerns quickly and efficiently. We would definitely recommend Mrs. ** as a specialist.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Bethine,

    Thank you for leaving a review on Consumer Affairs. We're happy to hear that Linda was able to guide you through the entire process professionally by answering all of your questions and concerns quickly and efficiently. We appreciate your recommendation and business.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed March 9, 2017

    WE knew virtually nothing about Reverse Mortgages and just got online to see what we could find out. Finance of America's William ** was the first one to answer our queries and we were so pleased with all the information that we received from him. He was honest, and patient and answered every question we had, and made sure we understood everything along the way. He was there for us from the beginning until the end. I don't know how anyone could be any better at working through every step of the way. We had heard some horror stories about the process taking so long, but ours was over in less than a month from start to finish! We would not hesitate to recommend Finance of America to anyone!

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    Finance of America Reverse
    Response from Finance of America Reverse

    John and Betty,

    Thank you so much for taking the time to leave a review with Consumer Affairs. It is great to know that you all had such a wonderful experience working with William to get through the reverse mortgage process. We work very hard to make sure the process can go as easily as possible. We appreciate your recommendation and choice to work with Finance of America Reverse.

    - FAR

    Verified purchase
    Staff

    Reviewed March 8, 2017

    Getting any mortgage now seems to be time consuming and difficult. Getting a reverse mortgage may be even more tedious. However, I have nothing but praise for Jamie **, the specialist, and Julie **, the processor, both from Finance of America Reverse, who guided me through the system and finally got it done. This is a good product for people with a situation like ours, but you will need help from someone with expertise, experience and patience.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Melvin,

    Thank you for leaving a review on Consumer Affairs. You're right mortgages and reverse mortgages do seem to have a long process. We are so happy to hear though that Jamie and Julie were able to guide you through the process to get you what you need. We appreciate the opportunity to serve you.

    - FAR

    Verified purchase
    Staff

    Reviewed March 5, 2017

    I wanted to avoid paying mortgage monthly so I chose a reverse mortgage. I put a question online and there were a couple of companies that came up and offered their services. Finance of America's representative was very pleasant, efficient, and explained everything that was involved. She delivered everything she promised. I'm on $6,000 plus per year on mortgage payments and it's safe as long as my wife and I are here. Nobody's going to throw us on the street if we don't make payments or we have to do it to pay taxes and insurances, which is affordable.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Serge,

    Thank you for leaving a review on Consumer Affairs. It sounds like you had a great experience with your Reverse Mortgage Specialist and were able to get everything you needed in a pleasant, efficient, and diligent manner. We appreciate your choice to work with Finance of America Reverse and feel free to reach back out with any questions you have in the future.

    - FAR

    Verified purchase
    Staff

    Reviewed March 5, 2017

    We went into inquiring about a reverse mortgage with no knowledge whatsoever! We were lucky to have Mr. William ** be the gentleman that helped us. He was very thorough giving us every bit of information needed. He kept us informed every step of the way. We would highly recommend William ** and the co. He represents Finance of America.

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    Finance of America Reverse
    Response from Finance of America Reverse

    John and Betty,

    We appreciate you taking the time to leave a review with Consumer Affairs. It is great that Mr. William was able to keep you informed every step of the way. Thank you for your recommendation and allowing us the opportunity to serve you.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed March 4, 2017

    One of the main things that made me pick Finance of America Reverse was when they had the inspection at my house, they didn't make me pay for it ahead of time and they took it out of my money. They couldn't have done the reverse mortgage if they didn't do that because I didn't have money to start with, so that was good. I also liked Stacy a lot. I liked her personality and the way she handled everything. She was very friendly, helpful and she was always with me no matter what. I called her about something I got in the mail that I didn't understand. Then, she had me mail it to her and she figured that it was a fraud thing, which I thought it was. She took her time and talked to me anytime. I've received very good guidance. It's been a very positive experience.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Patricia,

    Thank you for leaving a review with Consumer Affairs. It sounds like you and Stacy hit it off at the beginning and throughout the process. You can never be too careful. We're happy we were able to help you. Thank you for choosing Finance of America Reverse and feel free to reach out anytime you have any additional questions about your reverse mortgage.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed March 3, 2017

    To free up some money, I considered doing a reverse mortgage. I went with Finance of America Reverse because they had the highest rating. I was also interested with them because their settlement cost was lower than the two other quotes that I’ve received. Moreover, I did very well with their representative whom I spoke to at first. Robert "Rob", the loan officer was very pleasant to deal with as well. He was very knowledgeable and patient. Anytime I had questions, I was free to call him and he would answer my questions or he would get back to me as soon as possible. Because of him, everything went so well. Every time there was something new coming up, he would call and explain to me and I was never feeling like I don't know what I'm doing or don't know what's happening. I would recommend him myself as the person to go to.

    The company was great and everything went smoothly. The people that work for them like the appraiser and the processor were very accommodating and nice. I did like the idea when they sent me the first package, which has the estimates, more or less of the finance that are available and how it works. Overall, my experience with them was the easiest from what I expected. It was quick and satisfying.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Christine,

    Thank you for leaving a review on Consumer Affairs. We take pride in the rating our customers give us because of the hard work we put in. We are so happy that Rob was able to answer your questions as quickly as possible and that everything went smoothly in your reverse mortgage process.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed March 2, 2017

    My wife's 68 and I'm 76. We still have a pretty good-sized house payment and we want to do other things besides work. Finance of America Reverse was recommended by friends. Our loan officer was very good because if we had any problems, we could call him any time of the day. We had a cell phone number and telephone number where he lives and we talk to him several times in the evening after my wife got off work. However, we weren't aware of the company that took over the monthly correspondence to us with our balances and things. And there was that other company that came to us without us knowing who they were and we were reluctant to give them any information. But it got straightened out. The whole process took a little longer than we wanted but overall, Finance of America was excellent and we've recommended them to others as well.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Jerry,

    Thank you for taking the time to leave a review with Consumer Affairs. We are happy that your loan officer was there for you every step of the way to answer your questions and guide you through the process. If you ever have any questions about your reverse mortgage don't hesitate to reach out to us. Thank you for your recommendation.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed March 1, 2017

    I absolutely clicked with Troy from Finance of America Reverse on the first conversation I had with him. I like him and I like where he's coming from. He's a gentleman and I like working with him. Also, the guidance I've received was good. The truth to the matter is I went against everyone by choosing a reverse mortgage. But, the bottom line was they told me it was my decision and I couldn't live in my house without one. They thought it would be a good idea for me to just go into a townhome. Although, I chose to stay in my own home and I made up my mind. I feel good about that and they have accepted it since there's nothing they can do about it. It's my life. It was a positive experience. I would recommend them especially, Troy.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Judy,

    Thank you for taking the time to leave a review with Consumer Affairs. We are so happy that you and Troy clicked on the first conversation and that all of the guidance you received was good. We are happy to help you stay in your home. Thank you for your recommendation and your choice to work with Finance of America Reverse.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed Feb. 27, 2017

    William ** and his colleagues of Finance of America Reverse were a pleasure to work with. They made the reverse mortgage experience pleasurable by keeping me informed and up to date during the entire process. I was equipped with all the information I needed in order to make the correct choice of products. Once I made a decision the loan closed in lightning speed and without a hitch. Anyone of retirement age, own their home and considering a Reverse Mortgage would benefit immensely by speaking with William. He is a very honest and forthright guy and I wouldn’t hesitate to recommend him and his team. William it was wonderful doing business with you!

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    Finance of America Reverse
    Response from Finance of America Reverse

    Robert,

    Thank you for leaving a review on Consumer Affairs and speaking so highly of your loan officer and the service you received at Finance of America Reverse. Sounds like you had an all around great experience. Thank you for choosing Finance of America Reverse.

    - FAR

    Verified purchase
    Staff

    Reviewed Feb. 26, 2017

    I needed some cash and the equity in my house was the only real asset I had. I worked with Finance of America Reverse and with loan officer Derek who was great. I liked him and he did a very good job of keeping me informed on what I needed to do and taking care of all my issues. He was very nice, wasn't pushy, and I was very happy with him. I asked a lot of questions and I was given the information I needed to make an appropriate decision. Everything wasn't done perfectly in some of the paperwork things, like for the direct deposit. Also, although it's not a real issue right now, I keep getting stuff that there's a $500 and $10,000 lien on my property. I don't get that and it's always the same amount, which that wasn't the value of my house.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Sherry,

    Thank you for taking the time to leave a review on Consumer Affairs. We're happy to hear that your Reverse Mortgage Specialist was able to answer all of your questions and walk you through the process easily. We appreciate you choosing to work with Finance of America Reverse and feel free to contact us with additional questions about your reverse mortgage anytime.

    - FAR

    Loan Process

    Reviewed Feb. 24, 2017

    I had a very positive experience with Finance of America and most notably Christopher **. Chris was there for us every step of the way. I would recommend Finance of America to anyone looking at a reverse mortgage.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Douglas,

    Thank you for leaving a review on Consumer Affairs. It is great to hear that you had such a positive experience with our service and your loan officer. We appreciate you choosing to work with Finance of America Reverse and your recommendation.

    - FAR

    Verified purchase
    Staff

    Reviewed Feb. 23, 2017

    My financial advisor recommended me Finance of America Reverse. The reps explained to me what I can offer and I have to make an appointment with the counseling section. After I get through with that, they said that I will qualify and go back to the field application. They have the appraisal and they check everything to make sure I have enough money to pay for my daily living. And then after I qualify, they approve so it takes about three months. It was simple, clear and understandable. The reps were friendly and they helped me a lot whenever we need to question the expense with us. They also let me know what I have to do to approve it. I have to pay my current home insurance and take care of my house in condition. All in all, Finance of America Reverse is a good program and this is my second month with them. It's some extra, steady income and it helps a lot especially for retirement people like me.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Tuan,

    Thank you for taking the time to leave a review on Consumer Affairs. That is great that you and your financial adviser see the value that a reverse mortgage could possibly provide to people in retirement. We are happy that your reverse mortgage process was simple, clear and understandable. Thank you for choosing to work with Finance of America Reverse.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed Feb. 22, 2017

    I needed to redo some things. Finance of America Reverse was on top of things so I decided to go with them. My interactions with their loan officer were fine and the guidance I was given was great. They told me the ups and downs of it. My sales agent was really helpful as well as my loan processor.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Sharon,

    Thank you for taking the time to leave a review with Consumer Affairs. We are glad to hear that everything went smoothly and that you had great guidance through the reverse mortgage process.

    - FAR

    Verified purchase
    Loan Process

    Reviewed Feb. 21, 2017

    The process took a little bit too long, but the loan officer did the best he could. The people around him were looking for the insurance of my house for the flood zone. My house is in a flood zone but it’s high. And I finally went to the guy that surveyed the land before and he wrote the elevation height. I sent it to them and they accepted. I’m also going over some figures for the money that they’re sending me, and for some reason, they don’t seem to match what they said. But I’m gonna still go through it and I wanna make sure I’m right.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Victor,

    Thank you for leaving a review on Consumer Affairs. We are glad to hear that your loan officer was able to help you and guide you through the process. Feel free to contact us with additional questions about your reverse mortgage anytime.

    - FAR

    Verified purchase
    Staff

    Reviewed Feb. 20, 2017

    I needed some money and a reverse mortgage was the only way I could get any. The people at Finance of America Reverse were very knowledgeable and helpful. The guidance I received has been very good and I was very glad working with them.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Connell,

    Thank you leaving a review with Consumer Affairs.We are happy to hear that you were pleased with the guidance from our staff. Thank you for choosing to work with Finance of America Reverse, it has been a pleasure serving you.

    - FAR

    Verified purchase

    Reviewed Feb. 19, 2017

    I've spent probably the last three years thinking about a reverse mortgage before I made the decision. I went online searching for the best company and Finance of America Reverse came up as the best one to use. Everything has been great and goes exactly the way I expected it to be.

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    Finance of America Reverse
    Response from Finance of America Reverse

    William,

    We appreciate you taking the time to leave a review on Consumer Affairs. We are happy that you took the time to decide that a reverse mortgage was right for you and that you made the choice to work with Finance of America Reverse. It is great to hear that everything has been great and went exactly the way you expected it to be.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed Feb. 18, 2017

    We wanted to be sure that we can keep our home until something happens to us and we had thought about doing a reverse mortgage a year before. We finally decided to try it and my husband liked Finance of America Reverse. One of the other companies sent some paperwork to us, but it was in somebody else’s name so that was bad clue for them. And by the time my husband had talked to the others, he was already happy talking to someone from Finance of America Reverse. He answered all our questions and was ready to be there and explain the whole thing to us. He came to the house with all the final papers and we did the application. I had a lot of questions about the opposite side as I sell foreclosures for Fannie Mae and he was very knowledgeable.

    We had a really good experience. It was quick and easy and everything we were told was correct. Everything Finance of America Reverse did was right. We were really pleased with the honesty level and everything that had happened with us going through it. If we were going to have anybody else that we know of giving into a reverse mortgage, we will definitely refer them to Finance of America Reverse.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Ida,

    Thank you for leaving a review on Consumer Affairs. We are pleased to hear that we were able to easily guide you through the process by answering your questions and explaining the process completely. Thank you for choosing to work with Finance of America Reverse.

    - FAR

    Verified purchase
    Staff

    Reviewed Feb. 16, 2017

    The other lenders I worked with were a little too glib and I don’t like people who are like that. They're just playing a game. But Julie from FAR was working at the same time seeking my interest. We connected and I was happy. Her heart was in the right place and that’s why I stayed with them. I'd recommend FAR to a friend based on how it went so far.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Ulric,

    Thank you for taking the time to leave a review on Consumer Affairs. We are happy that you chose to work with Finance of America Reverse. We work to find people that are passionate about helping others at FAR to guide people through the reverse mortgage process. Thank you for recommendation.

    - FAR

    Verified purchase
    Staff

    Reviewed Feb. 15, 2017

    We felt like a reverse mortgage was the only way to go. Our son looked into it, followed it up and called several companies. He and his dad talked to them together and made the decision on which one. We felt like Finance of America Reverse was the best deal where we would get the most money. Josh, the man that they were working with, was very helpful and everybody was straightforward. However, when the first papers came, they had my husband's name as Robert William instead of William Robert. Everything had to be changed and initialed. He thought that was very careless that his name was not correct on the paperwork but when the final set of papers came, it was all right. Also, they sent us a check instead of directly depositing the first time around but that has since been corrected.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Donna,

    Thank you for leaving a review on Consumer Affairs. It is an important decision and we are happy that your family was involved. Terribly sorry about the name mix-up. We strive to provide great customer service that leads to a great customer experience. We are glad that overall it was very straightforward. Do not hesitate to reach back out with any comments or questions regarding your service.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed Feb. 14, 2017

    My husband had used Finance of America Reverse. I used them, too, and got a reverse mortgage because I needed money. I’m happy with my experience with Finance of America Reverse. They were very thorough and good. They also kept us informed every minute of the day and it went fast.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Martha,

    We appreciate you taking the time to leave a review on Consumer Affairs. It is great to hear that our Reverse Mortgage Specialist was thorough and informative during the process.Thank you for choosing to work with Finance of America Reverse.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Feb. 13, 2017

    They were really nice at Finance of America Reverse. They answered all my questions and every call I made to them. They were great. I was a procrastinator, and they tried to calm my nerves because I've heard so many bad things about reverse mortgages. Jesse, the loan officer, was very nice, personable and made me feel comfortable. The guidance they gave me was excellent. It was easy to get through and there were no hidden fees. I’m happy with my experience with them and I would definitely recommend them.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Lou,

    Thank you so much for leaving a review with Consumer Affairs. We are happy to hear that we were able to answer all of your questions about the product. We work hard to find the best people to provide a great experience for our customers. We appreciate your kind words and recommendation.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Feb. 12, 2017

    I’ve had better experiences compared to the one I had with Finance of America. Their loan officer needs a little more experience to be doing what he’s doing. We had several issues that he wasn’t fully aware of. I was told I needed to carry a homeowners insurance on a house that has a master policy because it’s a townhouse. They didn’t do their homework and read the paperwork that was submitted to them that they asked for. Then they told me I needed to carry interior insurance because they didn’t read the policy that said the interior insurance was already covered and shorted me $900 at closing. So it’s substantial amount of time and frustration to get that resolved. There was a lack of communication on their part.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Tom,

    Thank you for leaving a review on Consumer Affairs. We appreciate your feedback and will look into how to improve this process for future borrowers. Thank you for your business!

    -FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Feb. 11, 2017

    We went with Finance of America Reverse when our daughter needed money. Our loan officer was very easy to work with and everything was fine with him. He was very congenial. Whenever I called with a question, he had the answers for me. We had never done anything like this before but everything seemed to work very well for us.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Nancy,

    Thank you for leaving a review with Consumer Affairs. Pleased to hear that you had a very congenial rapport with your Reverse Mortgage Specialist. We are here to help, feel free to continue to reach back out to us if you ever have anymore questions around your reverse mortgage. Thank you for choosing Finance of America Reverse.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Feb. 10, 2017

    The loan officer that we talked to was very good. She was on top of it and called back when she's supposed to. My wife did most of the work with her and she really liked her. We were in Utah and the loan officer was in Southern California, but she was very precise. It was good customer service. The whole process went relatively smoothly. We've never done it before but we're impressed. Finance of America Reverse has very good operation overall and I'd recommend them.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Ted,

    Thank you so much for leaving a review on Consumer Affairs. It is great to hear that you had good customer service to make your reverse mortgage process smooth. We appreciate your recommendation.

    - FAR

    Verified purchase
    Customer ServiceLoan Process

    Reviewed Feb. 9, 2017

    My financial adviser had me choose a reverse mortgage as part of my retirement plan. I went with Finance of America Reverse and it was a nightmare. They promised stuff that never happened. They should not lie and I had to be on the phone screaming to get stuff done. It was not a pleasant experience.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Trapper,

    Thank you for expressing your situation on Consumer Affairs. Someone will be in contact with you shortly to review your situation and get a better understanding of what happened. We appreciate your patience and sorry for any inconvenience.

    - FAR

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 8, 2017

    From the first phone call to the completion of our reverse mortgage, Nicole was the ultimate professional and compassionate listener. Her knowledge about her field of practice was vast, her problem-solving skills were superb, her ability to listen to us, and have compassion about our situation was wonderfully soothing and calming as she let us know she would go the extra mile for us...and she did. She fought hard to make our situation better and she did. She was our champion, overcoming all obstacles, and she was successful in completing our goal. Thank you, Nicole, for all of your hard work on our behalf.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Feb. 8, 2017

    I previously had a reverse mortgage and we were refinancing it. I saw Finance of America Reverse in my email, responded to the email, and liked what I saw. The loan officer who I worked with was wonderful. She explained everything very carefully and was knowledgeable. It was a very pleasant experience.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Margaret,

    Thank you for leaving a review on Consumer Affairs. It is great to hear that you had such a wonderful experience working with us. We appreciate the opportunity to walk you through the refinance process.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed Feb. 7, 2017

    I retired in July and I could see that our income wasn’t gonna be quite enough to live the life we wanted to, so I got a reverse mortgage from Finance of America Reverse. It was a good experience. They seemed to be pretty easy to work with and professional. My loan officer was extremely helpful and explained things very well. I got excellent guidance and I’m very satisfied with them.

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    Finance of America Reverse
    Response from Finance of America Reverse

    James,

    Thank you for taking the time to leave a review with Consumer Affairs for Finance of America Reverse. We are glad to hear that you had a good experience and that your Reverse Mortgage Specialist was extremely helpful. We appreciate the opportunity to help you.

    - FAR

    Verified purchase
    Staff

    Reviewed Feb. 6, 2017

    Reverse mortgage worked for me! Nicole ** worked diligently on my reverse mortgage from the start. She was faced with so many unusual situations but she plunged through these problems and kept me informed. She kept me motivated and showed me encouragement when it was needed. She also helped me feel confident that things would work out. With all her hard work I finally closed on January 2017! All I can say is "Nicole ** is amazing".

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    Finance of America Reverse
    Response from Finance of America Reverse

    Peggy,

    Thank you for taking the time to leave a review with Consumer Affairs. We are so happy to hear that you had such a great customer experience working with Nicole. It is great to know that our Reverse Mortgage Specialist made such a positive impact. We appreciate your choice to work with us at Finance of America Reverse.

    - FAR

    Verified purchase
    Staff

    Reviewed Feb. 6, 2017

    I didn't have enough money so decided on a reverse mortgage. Finance of America Reverse was among a list of many banks that I got from an online service and the guy I spoke with from there, Scott, was very helpful on many levels. He talked about some things that were in addition and around to how these things work. He also gave me fairly straight answers about the iffier aspects of it. The company also provided good guidance. However, it was hard for me to make out exactly where the money is coming from and going to. They tend to offer really amazingly good things and it makes me nervous when I don’t understand who is profiting from that. Otherwise Finance of America Reverse was what I needed.

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    Verified purchase
    Loan Process

    Reviewed Feb. 5, 2017

    I don’t have any children and I have $500,000 worth of equity in my home, so I looked into a reverse mortgage as part of my retirement plan. I thought I'd just get a monthly payment until I pass away. I compared companies, and my monthly amount was larger at Finance of America so I went with them. The conditions for me to get my reverse mortgage were very limited, and my experience with Finance of America helped me. It was a very smooth transition and I'm very happy.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Diane,

    Thank you for leaving a review with Consumer Affairs. We are happy that we were able to help you through the reverse mortgage process smoothly and to your satisfaction. Thank you for choosing to work with Finance of America Reverse.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed Feb. 4, 2017

    I wanted to quit working and a reverse mortgage was a way for me to retire full time without a mortgage. I got into Finance of America Reverse through the gentleman who was working with me, Tim. He was very conscientious and he explained everything. He also works with me detail by detail and explained to me what would happen and things that I needed to have and how to go about getting them. My experience with them was very good and pleasant. It was a pleasure to work with them.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Kathryn,

    Thank you for taking the time to leave a review on Consumer Affairs. We are so happy that you chose to work with Finance of America Reverse. It is great to hear that you had such a good experience. We are always happy to answer any questions that you have on the product. It was a pleasure to work with you as well.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed Feb. 3, 2017

    William ** & his associate Jasmine not only helpful but professional and went beyond to make everything smooth, but gave us everything that what would every step of the way to be expected. We had shopped around a little and found they were the most helpful, but the best & easiest route to what we wanted to achieve. In the end they went beyond because of their experience. We are grateful.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Linda,

    Thank you for leaving a review with Consumer Affairs. We appreciate you speaking so highly of our Reverse Mortgage Specialist. We are glad that they were able to provide you with great customer service through the whole process. Thank you for allowing us the opportunity to serve you.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed Feb. 3, 2017

    Because it was available and I needed extra money at that time to help with expenses, I decided to look into a reverse mortgage and went with Finance of America Reverse. My experience with them went fine. The Finance of America loan agent was really friendly to work with. Everything was explained step by step, and I didn’t have any problems at all.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Susan,

    Thank you for leaving a review with Consumer Affairs. We are happy to hear that everything went as planned and that our Reverse Mortgage Specialist was really friendly to work with. We appreciate your choice to work with Finance of America Reverse.

    - FAR

    Verified purchase
    Customer ServiceStaffRates

    Reviewed Feb. 2, 2017

    Our building is made up of selfish people on the board who didn’t want to spend the money for FHA insurance. I told the manager that she was being unfair to those of us who had to get a reverse mortgage. Nobody here has ever had one because the interest is so high. It was hard to find a reverse mortgage company that didn’t take FHA. She did some research and gave me three companies, two of which didn’t give a reverse mortgage and Finance of America Reverse did, so I called them.

    Finance of America were very careful to make sure I understood everything and meticulous in sending people to me. However there was a mix-up on the insurance company. Chubb, who’s a good insurance company, made a mistake and sent me a check for a rebate three days after I asked for one on my insurance because I was in the hospital seven times since March. The man said that he'd help me with it. I got this rebate check so I thought he helped me. Then the bank told me I couldn’t cash the check and he called Chubb. Chubb said that they'll send the check on Monday and to just cancel this one.

    Monday came and I called them up. They applied it to my condominium insurance where I live. I got a $16 rebate and I didn’t know that it would be so small. They didn't keep their word to the bank. I said I was paid in full till May through my bank ‘cause I turned over to them all the accounts I had and had them pay for me I still don’t have it all straightened out so I called the reverse mortgage person as Chubb sent the bill to him. He was upset and said that we're not supposed to pay this bill. He didn’t investigate to see why it happened. And when I called up to say hi and ask what was going on, he never answered me. That was the only negative thing I had with them.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Feb. 1, 2017

    I wanted to put an addition on the house so I can stay in the house, and I got a reverse mortgage. I reviewed the opinions from other users that were available and Finance of America Reverse seemed to have a high rating. The initiator of the loan was very helpful and everybody else was great as well. Whenever I called with a question I got a reasonable response time. I would recommend them.

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    Finance of America Reverse
    Response from Finance of America Reverse

    William,

    Thank you for taking the time to leave a review. We are pleased to hear that everyone was very helpful and able to answer all of your questions to walk you through the reverse mortgage process. We appreciate your recommendation.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Feb. 1, 2017

    William ** was our agent thru the whole process of this transaction. He helped in a friendly manner, but with good business advice. He knows the process perfectly and explains it in detail. We feel like we also made a friend that we can call on in the future if we have any questions or concerns. So thank you, William, for a job well done.

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    Finance of America Reverse
    Response from Finance of America Reverse

    P Dennis,

    Thank you for writing a review on Consumer Affairs. It is so great to hear that you had such excellent care from William. We work hard to find great people to provide a great experience for our customers. Thank you for choosing to work with Finance of America Reverse and please don't hesitate to reach out if you ever have any questions or concerns.

    - FAR

    Verified purchase
    Staff

    Reviewed Jan. 31, 2017

    I was on disability and I lost my husband a while ago. Now I lost that income I needed money really badly and a lot of people kept saying that a reverse mortgage was a good idea. I put in a request for information on the internet and I got a call from Finance of America Reverse. The person I talked with all the time was very good and he explained everything to me. I loved him as he was very good.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Pat,

    Thank you for leaving a review on Consumer Affairs. A reverse mortgage can be a great tool for people in many different situations. Happy to hear that you had such a good rapport with our Reverse Mortgage Specialist and that they were able to make the process easy for you.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed Jan. 30, 2017

    Our experience with Finance of America has been great so far. The rep I was dealing with was awfully nice and helpful. I was more impressed with her than I was with any of the other finance companies. We just got started but I would recommend them.

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    Finance of America Reverse
    Response from Finance of America Reverse

    David,

    Thank you for leaving a review on Consumer Affairs. We are pleased to hear that our Reverse Mortgage Specialist has already made such a large positive impact on your experience. Thank you for allowing us the opportunity to help you and we appreciate your recommendation.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed Jan. 29, 2017

    So far, my experience with Finance of America Reverse has been good. The lady that I talked to did a really good job, so I went with them. I would recommend Finance of America.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Murray,

    Thank you for leaving a review on Consumer Affairs. It sounds like you had an all around great experience with Finance of America Reverse. We appreciate your recommendation.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Jan. 28, 2017

    I needed some extra money, and I found out that Finance of America Reverse was related to the government and was approved by FHA so I called them and they got on the ball right away. The guy from Finance of America Reverse helped me out a lot. He called and texted me back right away so he wasn't slacking on the job. In a month’s time, my loan went through, I had my money and everything was done.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Patty,

    Thank you for taking the time to leave a review with Consumer Affairs. We are pleased to hear that we were able to serve you in a timely manner. It sounds like everything went just as planned. We appreciate the opportunity to help you.

    - FAR

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 27, 2017

    After my husband passed away, I had some bills that I needed to pay so I figured a reverse mortgage was the easiest way. I went with Finance of America Reverse and had very good communication with their rep. I had no problems and felt comfortable with the guidance that I've received from them.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Deloris,

    Thank you for leaving a review with Consumer Affairs. We are happy to hear that we were able to communicate well and walk you through the reverse mortgage process with no problems.

    -FAR

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 26, 2017

    I felt that getting a reverse mortgage made sense for us at this particular time. I did some research online of companies and saw how they were rated. I was interested in a jumbo and there were two major companies that offer that and I interviewed both. I was particularly impressed with the responsiveness and the overall attitude of the agent from Finance of America Reverse with whom that I got in touch with. She did an outstanding job, was very emphatic and very helpful in giving me the information I needed in terms of explanations for the things with which I wasn't familiar with. And if I had questions, she was always available to answer them. She went to a great deal of effort to make sure that I had everything that I needed. Finance of America Reverse was very productive and thoughtful and the guidance I received from them was excellent.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Ken,

    Thank you for leaving a review with Consumer Affairs. We are so happy to hear that you had a great experience with your Reverse Mortgage Specialist and the reverse mortgage process. We take pride in helping our clients understand all the facts and information surrounding the process. We appreciate your choice to work with us at Finance of America Reverse.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Jan. 25, 2017

    I have equity in a home and have nobody to leave it to. I might as well enjoy it while I'm here and got myself a reverse mortgage. I contacted 5 companies and Finance of America reverse was the best. Things went predominantly positive with their team but communication was weak from time to time. The guidance I received from the sales rep was quite good but she was a little impatient towards the end. And there still are a couple of issues outstanding that I want to discuss with the rep I spoke with on the phone and the attorney that came to my house. The documents I signed were not the same terms that I agreed to on the phone and I didn't know that until after I signed them.

    When the attorney came by, it was a fire sale. He didn't allow us any time to read anything and rushed through everything. I should've stopped him and that's my fault. When I was able to read through the 50-some pages that he had me sign, I found out that there's a $69,000 hold-back because I'm two months late with a $600 tax payment. I have a problem with that. I also have a problem with a hold-back for the incompetent appraiser that came out. He didn't do what he said he did. He identified some peeling paint on a vinyl window but vinyl doesn't peel and there is no peeling paint. Now I got to repair what they say I need to make that's physically impossible and I have a $1,400 hold-back that was supposed to be a $500 hold-back. But I didn't know it was $1,400 until after I signed the paperwork. So their people on the field were horrible and leave a lot to be desired. But the people on the phone were very good. The overall experience was good.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Joseph,

    Thank you for leaving a review on Consumer Affairs. We are happy to hear you chose to work with Finance of America Reverse. We are going to be reaching out shortly to answer any additional questions you have about your reverse mortgage. Your business is very appreciated and we want to make sure you have a great experience.

    - FAR

    Staff

    Reviewed Jan. 24, 2017

    When we bought our home we worked with Josh **. We were under time constraints, and there was much to be done, so stress levels were high. But Josh is a very calm and personable fellow, and while he worked quickly and tirelessly to put all the pieces together, he also 'held our hands', long-distance, giving us assurance that all would be done in time, which it was! Thanks so much, Josh!

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    Finance of America Reverse
    Response from Finance of America Reverse

    Beth,

    Thank you for taking the time to leave a review on Consumer Affairs. It is great to hear that Josh worked tirelessly to put all the pieces together to help you get everything done in time. We appreciate your choice to work with Finance of America Reverse.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed Jan. 24, 2017

    My experience with Finance of America Reverse was very good. The reverse mortgage seemed to be a good instrument to help me with my finances at the time and the rep that helped me with the loan was most responsible for my decision to go through with it. I wasn’t even going to go with it but he made it all happen and he was excellent and responsive. It's a very lengthy process, but it has to be if they were dealing with the government.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Timothy,

    We appreciate you taking the time to write a review for Finance of America Reverse. It is great to hear that our Reverse Mortgage Specialist was excellent and responsive during the lengthy process. Thank you for choosing to work with Finance of America Reverse.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed Jan. 23, 2017

    It was a pleasure having Amber ** of Finance of America Reverse walk my wife and I through the process of a reverse mortgage. She was very professional and knowledgeable which made the experience delightful. Thanks for your help.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Paul,

    Thank you for leaving a review on Consumer Affairs. We are so happy that you and your wife had a great experience working with Amber. It is great to hear that she made your experience delightful. Thank you for choosing to work with Finance of America Reverse.

    -FAR

    Verified purchase
    StaffLoan Process

    Reviewed Jan. 23, 2017

    We wanted to get rid of the mortgage payment and looked onto the future of using some of the equity on home improvements. We took a good six months to decide on what we were going to do and Finance of America's sales rep kept in contact with us while we were making our decisions. Other companies were an absolute pain in the ass. We were working out on a lot of things involved such as potential moves and career changes, and Finance of America's sales rep told us to let him know how things were going and that he'll touch base with us in 30 days. Sure enough, he did and he was always on time, courteous, and I felt confident with him.

    However, we had a problem during closing with the closing cost. We wound up rolling an extra three grand into the closing cost because we thought the real estate taxes hadn't been paid but they had been paid by the bank. We got the money back but what pissed me off was the fact that everybody kept saying it wasn't paid yet while the bank kept saying it was. Beyond that, we were able to negotiate some of the cost down and it all seemed reasonable at the time.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Ben,

    We appreciate you leaving a review with Consumer Affairs. It is great to hear that our Reverse Mortgage Specialist was always on time, courteous and was able to build a relationship of trust with you. Thank you for choosing Finance of America Reverse.

    Verified purchase
    Staff

    Reviewed Jan. 21, 2017

    I had a first reverse mortgage and took some more money out when I was told that the house was worth more. We were self-employed and had no investments. My husband died and I had worked very little, and the only thing I had money in was my house. The person from Finance of America Reverse who I worked with was very knowledgeable and willing to talk to me.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Thelma,

    Thank you for leaving a review for Finance of America Reverse. We are happy that our Reverse Mortgage Specialist was able to guide you through and explain the processes easily. We appreciate your business.

    - FAR

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 19, 2017

    I was going with another company and my nephew talked to somebody at Finance of America Reverse and told me about it. Then, I called and found out that some of their charges were less than what I was looking at so I switched. I worked with two reps, one in Oklahoma and another in New York, and they both did fine. I'd recommend Finance of America Reverse to a friend.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Tom,

    Thank you for taking the time to leave a review with Consumer Affairs. We are so happy that we came recommended from family and that the process went well. We appreciate your recommendation.

    - FAR

    Verified purchase
    Staff

    Reviewed Jan. 18, 2017

    When I needed to get past our bill, Finance of America Reverse was the first one that I contacted and the people were very friendly. They gave me the information that I needed. I would recommend them to anybody that would be interested in doing a reverse mortgage.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Rhonda,

    Thank you for leaving a review on Consumer Affairs. It is great to hear that you had a good experience and that we were able to provide you with all the information that you needed. We appreciate your business and your recommendation.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed Jan. 17, 2017

    It was a fine experience with Finance of America Reverse. I had no problems. My husband and I had talked about getting a reverse mortgage for quite some time before I went into it. He had looked into it and was the one who originally contacted Finance of America. I went from there and their rep was cordial and very informative. He gave me a lot of good information and points about the reverse mortgage.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Delois,

    We appreciate you leaving a review on Consumer Affairs. We are happy that you had no problems and were able to get all the information you needed from your Reverse Mortgage Specialist. Thank you for allowing us the opportunity to serve you.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Jan. 16, 2017

    I inquired about a reverse mortgage and checked into different companies. I requested information online and then everybody started calling. Finance of America Reverse was one of them and I liked their service based from the others. The loan officer was knowledgeable and patient with me. I had a lot of questions because I wasn't too sure, so he explained everything and I really liked his customer service which is why I stayed with him out of all the other ones that I was dealing with. The courtesy he had through the whole process was outstanding. And I found him very honest and very helpful, whereas the others to me were just thinking about themselves and not about my needs.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Sandra,

    Thank you for leaving a review with Consumer Affairs.We appreciate you choosing to work with Finance of America Reverse and are so pleased that you had a wonderful experience working with your loan officer. Glad to hear you had a great experience.

    - FAR

    Verified purchase
    Staff

    Reviewed Jan. 15, 2017

    I had a real good experience with the reps at Finance of America Reverse. They answered my questions. I would recommend them.

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    Finance of America Reverse
    Response from Finance of America Reverse

    George,

    Thank you for leaving a review on Consumer Affairs. It is great to hear that you had a good experience with everyone at Finance of America Reverse. We appreciate your recommendation and the opportunity to work guide you through the process.

    - FAR

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 14, 2017

    I was on a fixed income and had put so much money into the house. I had so little coming in. I needed to move my wife into my house because of illness and take care of her. She's disabled and I needed to fix an apartment for her so that she can come in and out of the house. Doing a reverse mortgage was the only way I could do it.

    Finance of America was the first company I looked into and the first one I really felt good about. I looked up the supposedly top ten companies and Finance of America wasn't listed. My gut feeling was to go with them, but I put them aside and went with one of these top ten companies. They screwed me over and led me along for a long time. I had given up on them and Finance of America called me up and said, "I guess you haven't got your money by now, right?" I asked how did they know and I was told, "Because most of their clients are with us."

    I should have went with my gut feelings to begin with. When I went with Finance of America, I got all the cooperation I needed. I did have some trouble along the ways, but with the other company that's going to assign the allotting of the money and stuff. When I had trouble, I had to keep contacting Finance of America and they were very good at getting back to me. I was consistently sitting by the phone and jumping into these recliners to answer the phone. I was dealing with not only them but two other companies that were involved in this process. It went very smoothly considering the other company ran me in circles and did nothing for me. So, I was very happy in the end. I would recommend Finance of America to anybody.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Michael,

    Thank you for leaving a review with Consumer Affairs. We are pleased to hear that you chose to work with Finance of America Reverse and that everything went as smoothly as possible during the process. Your recommendation is very appreciated.

    - FAR

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 13, 2017

    I had some things that I wanted to do and I wanted to use the equity in the house to take care of some additional repair work and also give me a little cushion in case of an emergency. The guy that worked with me was fantastic, knowledgeable, and professional. He gave me the information if I repeated the question and did not rush me. I could tell he wanted to give me the information and help me along the path if I attempted to see what to do about this. I'm supposed to receive some more money later on in March. I know that what I'm able to borrow is based on the homes in the neighborhood. So, as far as practical information and return of calls go, it was a reasonable experience.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Dorothy,

    We appreciate you taking the time to leave a review on Consumer Affairs. We are pleased to hear that we were able to give you all the information and that you think so highly of your loan officer. Feel free to contact us with additional questions anytime.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed Jan. 12, 2017

    The market went sour on me and I lost too much money. The only thing I had left that had value was the home. I had plenty of equity in it so I got a reverse mortgage as part of the retirement plan. The loan officer was there not just for business, but she was almost like a friend. The thing that surprised me though were the fees at the end of it all. I had no idea they were going to be that much, but by that time it was too late. Sometimes it will be $6,000+ in fees. It might have swayed my decision to even do it, but it's done now. Other than that, I'm satisfied with Finance of America Reverse.

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    Verified purchase
    Staff

    Reviewed Jan. 11, 2017

    The loan officer at Finance of America Reverse has been very helpful. He walked us through every step of the way and explained everything that we wanted to know. He was very kind and we felt that we made a good decision.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Pat,

    We appreciate you taking the time to leave a review for Finance of America. So great to hear that your loan officer was able to easily walk you through the reverse mortgage process and explain all the steps thoroughly. Thank you for choosing to work with us.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed Jan. 10, 2017

    I built my home 20 years ago but my children were not interested in it. I loved this home and wanted to stay there. A reverse mortgage made sense and was the best way to go. I did a search for the top 10 companies and Finance of America Reverse came up. Had it not been for my loan officer, John, I would not have gone through with the loan. He was the most incredible banking broker I've ever worked with in my life.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Ardean,

    Thank you for leaving a review on Consumer Affairs. We are glad you chose to work with Finance of America Reverse. It sounds like you had a great experience with your loan officer and that they were able to smoothly guide you through the process.

    - FAR

    Verified purchase
    Customer Service

    Reviewed Jan. 9, 2017

    I was broke and I saw Finance of America Reverse. I needed such service. Once the paper was signed, I didn't hear from anybody which was questionable, but I wasn't disappointed. I got something in the mail from them and I'm confused about it. I am trying to find the woman who handled my case and ask what it is about. I'm also not going to do anything about the bill for the taxes 'cause everything is supposed to be taken care of. Finance of America Reverse took $77,000 out to pay all these things for the rest of my life. But I question why they sent return envelopes for the two payments that I did.

    There were times when I was disappointed with Finance of America Reverse and there were times when I was pleased. There were things they wanted me to provide and there were things they didn't tell me about when I first talk to them. They told me something has gone through but they called me that I had to do something. But my brothers handled and settled most of these matters. I own the house 'cause I want to live in it for the rest of my life. My two brothers got the smarts and they told me what to do. On the whole, I'm happy with Finance of America Reverse.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Hi Gene,

    Thank you for leaving a review and expressing your situation on Consumer Affairs. We are going to be reaching out within the next couple of days to answer any additional questions you have about your reverse mortgage. Your business is very appreciated and we want to make sure you have a great experience.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed Jan. 8, 2017

    My father passed away. He had a little life insurance and not a ton of money so that left my mother only with the social security income. His retirement dropped a very small amount too and that was unable to keep up with the bills. And my mother did rely on the money he had. So it was either she would have to lose the home or get it done with a reverse mortgage from FAR so she could stay in her home.

    Our loan officer Laura was very nice, however, we had some unusual circumstances. She asked what I thought about the house's would be about worth. I said, "Someone next door went for $275,000. And this one ought to easily go for $275,000." And then somebody went out to do the appraisal of the home. I knew the gentleman through other people and he's a very nice man. But I felt like he really low-balled us on the appraisal of the home. The county tax records have it for about $240,000 and the insurance people making value it to $279,000. But he appraised this at $185,000 and this one is all brick. It's two-story, has a detached garage and a brick fence all the way around. There were also flagstone, hardwood, marble in the house.

    But they had to go by his appraisal. And we had to do a home counseling with the counselor as part of the process of getting the reverse mortgage. And she told me that I couldn't get another loan or inspection for five months and we didn't have that long. We need it for to be taken care of. So, the amount of money that my mother got that they're willing to give her was just enough to pay off the house and they're gonna take care of her taxes and insurance.

    And she got a $200 check in the mail. She doesn't have any monthly income or any money from them. That was it and there was only less than a $100,000 over on the house. So, they held back about $62,000 to pay taxes and insurance. I said, "How in the world they come up with that amount?" They told me it's a government law and it's based on the fact that she may live to 99 in her years. So, we were forced into a corner and we went with it. Now, my mother doesn't have to worry about being put out on the street. It's definitely a comfort and it's a fair amount of money. It's like they're paying for the taxes and insurances would be during half of her social security check anyway.

    They did all they could. We just didn't know what to expect with the whole process. And in the beginning, they said we could have all this done in 29 days - they could close and all. But we didn't take much longer than that. But I didn't know that it was all their fault. And we just didn't know about the rules that we had to go by. But I would definitely recommend Finance of America Reverse especially Laura. She did all she could. She took us all the way home and did an outstanding job. I talked with a few other people there and there was another lady and I just didn't care for her.

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    Verified purchase
    StaffLoan Process

    Reviewed Jan. 6, 2017

    I've done the reverse mortgage from Finance of America and I've already spent $20,000. Now, I have the monthly payment for the home improvement and I don't have that monthly payment for the house. So, that helped me get something inside my house nicer than I had that I'm able to be more comfortable with. I did both of my bathrooms and the walk-in shower - things that would be good for me for later on. The loan officer from Finance America was good and he helped me out a whole lot. Everybody that he sent over, including the guy who appraised it and the guy who did the paperwork, were all nice.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Mary,

    Thank you for leaving a review on Consumer Affairs. We are happy to hear that you have been able to use your reverse mortgage to make your home more comfortable. Thank you for allowing us the opportunity to serve you.

    - FAR

    Verified purchase
    Staff

    Reviewed Jan. 5, 2017

    I looked into a reverse mortgage since it was beneficial to my financial status. I went with Finance of America, and my loan agent was very apt, friendly and helpful. Everything went well. All the information was requested and submitted, and all went as planned.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Johanna,

    We appreciate you leaving a review on Consumer Affairs and speaking so highly of your loan officer. It sounds like you had a great experience and we are happy to hear that everything went as planned.

    - FAR

    Verified purchase
    Staff

    Reviewed Jan. 4, 2017

    Since I like the idea of not having a mortgage, I applied with Finance of America Reverse. Charity, my primary agent, and Jasmine were excellent. In fact, the people at Finance of America were all very accommodating and wonderful. I had a lot of problems but they worked through them. I have a home in New Jersey and I was down in Florida looking to purchase a house. I finally came back to New Jersey and when I got back here, everything was already in place. They sent someone to the house to notarize and I signed the papers here at the house in New Jersey. It got delayed a few times due to some problems. I'm a widow, and the underwriters wanted my husband's death certificate. I was in Florida, and the certificate was from New Jersey and that was a lot of stuff.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Carole,

    Thank you for leaving a review on Consumer Affairs. It is great to hear that everyone was accommodating and wonderful during the reverse mortgage process and that everything worked out well.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed Jan. 2, 2017

    I talked to a couple of different companies and Finance of America Reverse gave me the better deal and the best people. Their loan officer was great. I couldn't ask for anybody to be any better to work with than he was. Everything went very smoothly.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Toni,

    We are so happy to hear that you chose to work with Finance of America Reverse and that we were able to help guide you through the process smoothly.

    Thank you for taking the time to leave a review on Consumer Affairs, it was a pleasure working with you.

    - FAR

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 31, 2016

    I'm 79 and I'm tired of working, and I wanted to be able to have a few years of no worries about money. I then looked into a reverse mortgage, and my daughter suggested Finance of America. My agent was wonderful. She was right there all the time. When I called her, she always picked up the phone. It was great. Finance of America helped me all the way. They always have the answers for everything.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Sarah,

    Thank you for leaving a review with Consumer Affairs. We are happy to hear that your agent was wonderful and always there to answer all of your questions all the way through the reverse mortgage process. We appreciate your choice to work with Finance of America Reverse.

    - FAR

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 30, 2016

    Five years ago, my wife died and depleted our finances. I was depending on social security and a very small pension from the government which left me with a gross income of under $25,000 and I had a $685 mortgage payment. While checking the best reverse mortgage companies, I found that Finance of America Reverse had 5 stars and if they have all those stars maybe they're a really good legitimate corporation.

    I called them up and the fellow I talked to was very helpful and very patient with me. He answered all my questions and the questions I didn’t ask he also pointed out and helped me understand what their product was. He gave me the option of figuring out whether I wanted to deal with them or not. I was very impressed with them to the point where the fellow on the phone and I developed an almost personal relationship. I went with America Reverse and now I only pay taxes.

    I would call my loan officer, Robert, anytime and get a clarification. He educated me in an open and honest way. I feel confident in him, therefore, I feel confident in the company. I got an FHA loan and it required me to do some upgrades on my home. I was able to do a lot of it myself and I had a young man help me out. I would recommend Finance of America Reverse to anyone.

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    Finance of America Reverse
    Response from Finance of America Reverse

    James,

    Thank you for leaving a review on Consumer Affairs. We are so happy that you chose to work with Finance of America Reverse and that we were able to answer all of your questions about reverse mortgages. Glad to hear that you were able to hit it off with our loan officer and develop that relationship. We greatly appreciate your recommendation.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed Dec. 29, 2016

    Derek ** was Terrific. He was nice, honest, not pushy, helpful and very good with getting me the information I wanted. He gave me plenty of his time. He helped me stay calm and comfortable through the process of obtaining the loan. I enjoyed speaking with him. I spoke with some other lenders, none of which I liked or felt as comfortable with as Derek.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Sherry,

    Thank you so much for taking the time to leave a review with Consumer Affairs. We are happy to hear that Derek was able to help you through the process and getting you all of the information you needed. We appreciate your choice to work with Finance of America Reverse.

    - FAR

    Customer ServiceStaffLoan Process

    Reviewed Dec. 28, 2016

    My experience was very positive while working with Finance of America. My questions + hesitations were answered in a reassuring manner. I felt like I could trust Toby ** + when he was not available, his assistant, Eric ** responded quickly. They were professional + knowledgeable, responding as soon as possible. There was a communication breakdown while transitioning to the actual company dispersing the loan. After some frustration + anxious days it was resolved. I would recommend Toby to possible applicants while suggesting knowing + fully understanding the details + process.

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    Verified purchase
    Staff

    Reviewed Dec. 24, 2016

    I talked to three or four different outfits and had them send me some paperwork on what their program would consist of. I decided to go with with Finance of America due to Rodrigo, the guy that I talked to and the one who set it all up. He was good to work with. I'd recommend this company to anybody.

    There were things that came up that I didn't really agree with, but I went along with it anyway. For instance, the appraiser classified the house as a rental since my daughter lived upstairs for 20 years even though I never charged her any rent. It went back and forth for a while. It cost me $8,000 to put new stairs up there, back and forth, only to put the stairway back in from the lower end to the top. It would be an easier way up there than going up through the original old staircase. I wasn't pleased with that nor with the appraiser who threw that little expense on me. The appraiser also said that the house has bugs but when I got another termite inspector who told me that there are only signs of termites from years ago but there were no current termite activities.

    Despite that, I’d still recommend them to anybody. I don’t think anyone has any control over what their appraiser says. But it also would have been better if the repair deal was out of the line of credit instead of upfront cash.

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    Verified purchase

    Reviewed Dec. 24, 2016

    I was in the insurance business back in the 90s, I got involved with a company and I sold a few reverse mortgages myself. I was always a fan of them and felt that someday I may need to take advantage of that program. So I looked online for a company that would give me what I felt was a fair shake of the best possible deal. Finance of America was very understanding. They knew I knew all about them but they did bring me up to speed on a couple of things that have changed since the 90s, which I was glad to hear because I thought those were good changes. It helped me in feeling good about what I was doing because I like some of the new rules and regulations for reverse mortgages.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 23, 2016

    Jason called this afternoon to set the closing date and time on our reverse mortgage. Katherine and I would like to thank you for all of the assistance you gave us in making it happen. You have no idea how much this reverse mortgage will simplify our life and add an immeasurable sense of security to our future. You are to be commended for the professional manner in which you handled this transaction. You made the process so much less stressful by your continued concerned interest. Thanks again and good luck.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Ray,

    Thank you for leaving a review on Consumer Affairs. We appreciate the opportunity to assist you through the process. Thank you for choosing to work with Finance of America Reverse.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed Dec. 23, 2016

    My son is a financial planner in California and he researched Finance of America from there. Their staff explained everything as clearly as anybody could. It was quite an experience. I'd definitely recommend this company.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Mariane,

    Thank you for leaving a review on Consumer Affairs. We appreciate you and your son choosing to work with Finance of America Reverse. Thank you for your recommendation.

    - FAR

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 22, 2016

    A real estate friend told me to call Toby of Finance of America Reverse and I did. But Toby called me too many times and gave me too much pressure. He was overdoing it, maybe he thought he was going to lose the account or he was new to the job. I eventually raised my voice and I told him that he's making a nervous wreck out of me. I hung up because it was overbearing and horrible. Nevertheless, everything was fine with the guidance that they gave me. Plus, the gentleman that came with over 200 pages to sign was very nice, kind, and wonderful.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 21, 2016

    I checked out a lot of different companies and read a lot of reviews. That's how I figured I was going with Finance of America Reverse. The person I spoke with was awesome. There was a lot of go-between, and back and forth, but he really helped me a lot. Even on the weekends or when he was out of town, if I had a question, I could call his cell phone and he would talk to me. He was always willing to drop everything and talk to me right then. I'm very satisfied with Finance of America Reverse.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Diane,

    Thank you for leaving a review on Consumer Affairs. We are very happy to hear that you are satisfied and had an awesome experience with your reverse mortgage specialist from Finance of America Reverse.

    - FAR

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 20, 2016

    We liked the person we dealt with. Her name was Diana, and we enjoyed talking to her. She was very informative. And with each conversation, it didn’t change any of the terms as you most likely could imagine would happen every time you have a conversation. It just clarified it more and more right up to the closing where every nuance that was described over the phone from the original conversation took place exactly as described. There's a counseling session that you're required to go to, which was done very well. And they also did a great job explaining. I would definitely recommend Finance of America Reverse.

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    Finance of America Reverse
    Response from Finance of America Reverse

    John,

    Thank you for the kind words on Consumer Affairs. Glad to hear that our team was able to communicate exactly what was going to happen and walk you through the reverse mortgage process with ease. We appreciate your recommendation.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Dec. 19, 2016

    Finance of America Reverse was geared towards older people. My interaction with their loan officer went fine, though it bogged down at times because there was a lot of misinformation that had to be passed on. Though they did explained everything and answered our questions thoroughly. Everybody was very cooperative and very willing to explain. My husband has a hearing problem and really has a hard time on the telephone, but they willingly repeated things over to him.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Patricia,

    Thank you for leaving a review for Finance of America Reverse. We are pleased to hear that our team was able to thoroughly answer all of your questions and walk with you through the process. We appreciate your choice to work with Finance of America Reverse.

    - FAR

    Verified purchase
    StaffLoan ProcessRates

    Reviewed Dec. 18, 2016

    My experience with Finance of America Reverse has its good points and bad points. There are ups and downs when talking to a loan officer. One of the negative things was we didn't agree on the closing amount because it was more than what was quoted to me. But I had a good interest rate, so overall, I'm happy with it.

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    Verified purchase
    Staff

    Reviewed Dec. 18, 2016

    I hit the button, everything jumped up, and that's where I got started with Finance of America Reverse. We liked their guy David. He handled most of the stuff for us and was very good in addressing any question or concern that we had.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Wilmer,

    We appreciate you taking the time to leave a review with Consumer Affairs. Thank you for choosing to work with us. We are happy that David was able to address any question or concern that you had through the process.

    - FAR

    Verified purchase
    Loan Process

    Reviewed Dec. 17, 2016

    I learned about Finance of America Reverse through our son. They explained everything about our reverse mortgage options thoroughly and answered all of my questions. I had an excellent experience with the loan offer that I spoke to. Overall, I would recommend them.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Robert,

    Thank you for leaving a review with Consumer Affairs. Glad to hear you had a good experience we appreciate your business.

    Thanks!

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Dec. 16, 2016

    The gal from Finance of America Reverse stuck with me and got the deal done. She never called back after we closed the deal but she did a good job. I gave them a little harder time to get them doing what I wanted them to do but they came along pretty good with it so I was pleased with the way the process turned out. They did compromise with me. Most of the guys will only take what comes up but I've been in the finance business so I didn’t do that.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Dec. 16, 2016

    I first called EGI, but I couldn't get a hold of anybody and then I called Finance of America Reverse because it was on TV. The loan officer that I talked to was good. I had questions and they were answered well. However, I messed up on my money allotment on the line of credit which cost me about $400 to switch over. I wasn't too happy about that, though it wasn't too bad.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 15, 2016

    Josh, was very persistent yet he wasn’t annoying. He stayed with me until I decided to go on and do it. I’m very pleased with him. He talked me through reverse mortgage and was so encouraging. He was my strength when I was getting weak. They more or less explained everything to me. But a lot of times I didn’t want to take the time to talk but overall, it was a great experience.

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    Verified purchase
    Staff

    Reviewed Dec. 15, 2016

    I worked with Finance of America for a reverse mortgage lending because of the high medical bills. All the people from Finance of America, including the girl that I initially talked to and got it all set up, were wonderful. They explained everything well.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Elsie,

    Thank you for taking the time to leave such kind words on Consumer Affairs. Sounds like you had an all around wonderful experience. Thank you for allowing us to help you with your reverse mortgage.

    - FAR

    Verified purchase
    Staff

    Reviewed Dec. 14, 2016

    I was treated as family, helped in all ways to understand and know what I was doing and what to expect. I could not have asked for better. I had started off with another company and traded because I was not made to understand what was going on, and things said did not happen when and what they said. I gave up on them, looked for, and found a place that was not only friendly but kept me in the loop of all goings on. William and Jasmine were GREAT! They were with me the entire way. I would recommend this company and those two people to anyone. I made a great decision to change companies and am so happy I did! Thank you.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Shirley,

    Thank you for writing a review and speaking so highly of our loan officers. We are very happy to hear that you received such great care from William and Jasmine as they walked you through the whole process. We appreciate your business and enjoyed working with you.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Dec. 14, 2016

    He was very professional. Our communication was good as he kept us informed of the process as it was ongoing. I didn't have any questions he didn't know the answers to. I would recommend him to others.

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    Verified purchase
    Staff

    Reviewed Dec. 14, 2016

    My friend referred me to an individual from Finance of America Reverse and my interactions with the company has been excellent. They explained everything and answered all of my questions and concerns that I had. Any anytime things got a bit involved, they stepped up. I couldn't have asked for more. My only frustration is not with the company but with the underwriters. The amount of information they asked seemed excessive. But Finance of America, particularly Teri and Julie, worked it all out. It was quite impressive.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Robert,

    Thank you for taking the time to leave a review on Consumer Affairs. We are glad to hear that Teri and Julie were able to explain and answer all questions and concerns with the process. We appreciate your choice to work with Finance of America Reverse.

    - FAR

    Verified purchase
    Staff

    Reviewed Dec. 14, 2016

    The Finance of America Reverse agent was very helpful and thoughtful. He was really concerned. We appreciate everything he did for us. He explained a lot. We talked about some things that I had thought about or he had brought up, the angle of which I didn't think about. It went well and we enjoyed it. We're retired and thought with a reverse mortgage we could have a bit extra for us to do. When our friends get to this point, we'll recommend FAR to them.

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    Loan Process

    Reviewed Dec. 13, 2016

    I was assured of receiving one half of my home's appraisal. It was less than one third. Their check still hasn't cleared. However, it was impressive to see how quickly they moved me through the process. Are reverse mortgages mostly for suckers? Really. I don't know.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Dec. 13, 2016

    I was having some problems and I was looking for a program to get into. Getting a reverse mortgage sounded plausible. I went with Finance of America Reverse and it went very very well with the loan officer. He answered all my questions and anytime I needed to ask a question, I just gave him a call and it was no problem. If I didn't understand, I asked, and he would repeat the answer and make sure I understood it. He was very clear in explaining everything.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Sherry,

    Thank you for taking the time to leave a review for us on Consumer Affairs. Glad to hear that our team answered all of your questions. We appreciate the opportunity to guide you through the process.

    - FAR

    StaffLoan Process

    Reviewed Dec. 13, 2016

    My experience with the lender Robert ** of Finance of America Reverse LLC for this loan was a pleasant one. The lender explained everything to me in detail and in a way that I could understand. Any time I had a question, he answered promptly and never once made me feel uncomfortable for asking the same questions multiple times. He was very professional for the entire process of the loan.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Mario,

    Thank you for taking the time to leave a review for Finance of America Reverse. We are happy to hear that you had a pleasant experience and that Robert was able to answer all of your questions through the whole process. We appreciate you choosing to work with Finance of America.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Dec. 13, 2016

    Finance of America was more willing to work with me than the other ones. Their loan officer was knowledgeable, courteous and professional. He was very patient. He took the time out with me and answered the questions that I had. Moreover, the different options were also explained very well. I also didn't have to wait for a long time when I call them and if they weren't in, they'd called me back if I left a message. I would recommend them.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Patricia,

    Thank you for taking the time to leave a review on Consumer Affairs. We appreciate the opportunity to guide you through the process and answer all of your questions. Thank you for your recommendation.

    - FAR

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 12, 2016

    I went with Finance of America Reverse because I thought it was the best financing available to me. I liked the person who was helping me a lot and he seemed very knowledgeable, very polite, and helpful. I received a lot of good advice and he was available to answer anytime I had questions.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Dec. 12, 2016

    I’m on Social Security disability and my income from Social Security wasn’t making my house payment anymore. I also had some old debt from a divorce about six years ago that I needed to get off my credit report. I had tried doing a refi over the past couple of years but because of my low income and the other old debt that was still out there, I couldn’t qualify for it. So, the reverse mortgage was pretty much my only option. I did an online research on reverse mortgages and Finance of America Reverse was one of the higher rated agencies. I went with them and had a very good rapport with my loan officer. He kept me informed as to what I needed to do and where we were at as far as getting everything finalized. If I did have any questions, I was able to call him up to ask him and got the answers that I needed. It was a very pleasant experience.

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    Finance of America Reverse
    Response from Finance of America Reverse

    John,

    Thank you for leaving a review for Finance of America Reverse. We are glad to hear that we were able to help you and that it was a very pleasant experience with our loan officer. We appreciate you choosing to work with us.

    - FAR

    Verified purchase
    StaffRates

    Reviewed Dec. 11, 2016

    My friend's sister had used Finance of America Reverse. I was tired of being broke so I went with Finance of America to get a reverse mortgage, and it's worked out better that way. They're really the only one I checked into and the gentleman I worked with, Scott, was very knowledgeable and answered any questions that I had. I enjoyed doing business with him and the guidance he gave was as good as could be expected. However, the interest rate is too high. But then, no one can do anything about that, so I don't have any complaints about the situation.

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    Finance of America Reverse
    Response from Finance of America Reverse

    JB,

    We appreciate you taking the time to leave a review with us. We are happy to hear that Scott was able to answer all of your questions and guide you through the process. Thank you for your business.

    - FAR

    Verified purchase
    Staff

    Reviewed Dec. 11, 2016

    I had a brother who just passed and didn’t get a chance to enjoy life. I've been working all my life and I'm 75 years old. I told myself I need to get out of here - not travel or live extravagantly but get a little bit of rest before I die. And that’s why I went into it a reverse mortgage. I've heard people had bad experiences with reverse mortgage and I'm not a big fan of it because one has to pay for being on reverse mortgage. Everybody I know who got reverse mortgage lost their homes but that was my only way of trying to go through my retirement. I got other houses, too, that I’m seeing where it could help me out, but the one I was living in was the one that I put up and did a reverse mortgage on. They tried to get me to sell the house instead of putting it on reverse mortgage but I did the reverse mortgage anyway and I'm gonna do the best I can to hold onto it as long as I can.

    I got good service from start to end from everyone with Finance of America Reverse and I recommend them. The only thing that I didn’t like about the company was after getting the reverse mortgage, every Tom, Dick, and Harry started knocking on my door for one thing or another. Everybody knew that you I did business with a mortgage company and I don’t think that my private business should get out like that.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 10, 2016

    A friend referred me to Finance of America Reverse. I needed to remodel my kitchen and I needed some money. My kitchen is beautiful now. My interaction with the loan officer was great and I have no bad experience with Finance of America at all.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Linda,

    We appreciate you taking the time to write a review for Finance of America Reverse. We're happy to hear that you had a great experience and were able to remodel your kitchen. Thank you for your business.

    - FAR

    StaffLoan Process

    Reviewed Dec. 9, 2016

    I would never have gotten through the process of signing up for the reverse mortgage as easily as I did with Toby **. He explained everything completely & gave me all the information I needed to convince my children that it was the best thing to do. There was absolutely no pressure from him but I felt I was treated like one of his family. He was very concerned that I would understand everything before I signed anything & contacted me afterward to make sure that I was happy with my choice. He has continued to contact me once in awhile just to see how I'm doing. You can't get that kind of service from some people once you've signed the contract. I would recommend Toby in any endeavor he would ever try.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Charlie,

    Thank you so much for taking the time to leave a review with Consumer Affairs. We appreciate you choosing to work with Finance of America Reverse and are very happy that Toby was able to answer all of your questions

    - FAR

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 9, 2016

    I was looking for a reverse mortgage company. I got calls from several people and just ended up with Finance of America Reverse. I like talking to their rep. The guidance they gave me seems good. Everything went pretty smooth.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Charles,

    Thank you for leaving a review with Consumer Affairs. We appreciate you choosing to work with FAR and are so pleased that everything went smoothly.

    - FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Dec. 9, 2016

    The loan officer was very informed, courteous, and professional. He called me back regularly to follow up but with no pressure. We developed a good rapport and I began to trust him. I was actually going to go with somebody else because the program was better. It was even the Finance of America's loan officer told me that the other program was better. But after going to his boss, he said that he could match the other program, so I went with Finance of America. It's the loan officer's honesty and knowledge that really made the whole thing. I'd definitely recommend this company.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Dede,

    Thank you for leaving a review on Consumer Affairs. Happy to hear that our loan office was able to help walk you through the process. We work hard to find the best team members to provide a great customer experience. Thank you for choosing to work with Finance of America.

    - FAR

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed Dec. 8, 2016

    I have no more house payment and I chose to do a reverse mortgage. I checked with a couple of other companies and we chose Finance of America because they paid all the closing costs and I liked the gal that I dealt with. She was just very thorough and helpful. There were a few problems that I thought she handled really well and got the job done. Everything went fine.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Joe,

    We appreciate you taking the time to write a review for Finance of America Reverse. Happy to hear that everything went well and that your Reverse Mortgage Specialist was able to help you have a great experience.

    - FAR

    Staff

    Reviewed Dec. 8, 2016

    I contacted Tomiko ** of Finance of America Reverse Mortgage Co. for information of reverse mortgages. She answered all my questions and was diligent in helping me get the information I needed. At that time, because of family illness, I needed time before the completion of the application. I told her I would call her when I was ready. She respectfully waited until I called her when I was able to complete the application. She then aided me in completing the application and worked with me until the mortgage was completed. She made a difficult time easier and I am very happy with the service of her and Finance of America.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Diane,

    Thank you for taking the time to leave a review with Consumer Affairs. We appreciate you choosing to work with Finance of America Reverse and are so pleased that you had a wonderful experience working with Tomiko.

    - FAR

    Verified purchase
    Staff

    Reviewed Dec. 8, 2016

    I made an online inquiry about reverse mortgages and ended up talking with Nigel from Finance of America Reverse. He and I had many, many discussions and we just meshed. He was very good and he and his staff were very helpful. They helped me through one little spot and we got the financing. It's been wonderful.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Rosemary,

    Thank you for taking the time to write a review on Consumer Affairs. We are so glad that you were able to speak to Nigel regarding all of your concerns and that he was

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 8, 2016

    I chose Finance of America Reverse due to customer satisfaction. Loan officer Amber is a perfect 10. She provided excellent customer service. If I called her and she wouldn't answer, she calls me back in five minutes or she emails me. It's outstanding.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Sheila,

    Thank you for your review on Consumer Affairs. We are pleased to hear that Amber was able to provide excellent customer service through the reverse mortgage process. We appreciate your choice to work with us at Finance of America Reverse.

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed Dec. 7, 2016

    My husband was sick with cancer and wasn't able to work. I've seen a lot of advertisements on TV and called a lot of different companies for a reverse mortgage. Finance of America is the only one that helped me out with getting the condo approved. Nobody else even offered to do that. My loan officer was very helpful and went out of his way for me. Everything was great and I couldn't ask for more.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Lillian,

    Thank you so much for leaving us a review with Consumer Affairs. Glad to hear that our team was able to help you through this process and that you had a great experience.

    -FAR

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    Finance of America Reverse Company Information

    Company Name:
    Finance of America Reverse
    Company Type:
    Public
    Year Founded:
    2003
    Formerly Named:
    Urban Financial Group
    Address:
    8023 East 63d Place, Suite 700
    City:
    Tulsa
    State/Province:
    OK
    Postal Code:
    74133
    Country:
    United States
    Website:
    www.fareverse.com