Mutual of Omaha

I helped my parents take out a reverse mortgage on their home. The loan officer was very helpful and I would recommend using them. I had a great experience. They responded to me quickly, and they had a lot of information to give.

My wife and I applied for a reverse mortgage. We started out in beginning of May and it went on for 5 months. Eva ** who was our processor never submitted all of our documents for earnings. We were denied because she never submitted all of our documents and it fell short of income. We had to resend those documents which took another 7 weeks.

Promised the world, bad mouthed other lenders, just wanted my certificate, then took six months to close and never provided an accurate closing cost statement. They started with a $6000 origination fee that they waived when I pressured them to not charge me. Poor communication with underwriters and closing was a joke. Random attorney showed up unannounced at door for closing and could not answer any questions. He was too busy texting his next stop. GO ELSEWHERE....BUT GOOD LUCK. The entire industry is a shame. Closing cost were over 20K at first and I only needed a 10K cash and line of credit. Nothing like taking advantage of the elderly.

I had a very good experience with Mutual of Omaha for our reverse mortgage. We used MUOM because of the highest rating on internet. We started with one agent and then we had Andrew. He was very informed and kept us up the date on everything. I would highly recommend this company to anyone asking.

Reverse mortgages are the best thing since sliced bread. The mortgage industry is astoundingly unfair to many home buyers but the reverse mortgage is the right idea, for a change, allowing many homeowners whose major asset is their home to access their own hard earned money that is otherwise locked up in their home. My reverse mortgage application process was sometimes confounding because of an unhelpful HOA, among other things. Cheryl **, for Mutual of Omaha, had the patience and good grace to help me with tasks that went above and beyond and to reassure me that it would all be worth it in the end.

My case manager, Rodney ** was great, however the service by the other staff members was not. I became frustrated when calls were not returned and after receiving emails that seem to infer that I had done something wrong. The long process was terrible. And finally the kicker was to receive a check for over $6000 where I was overcharged!! How does that happen?

Very helpful staff. The Process went quickly and helped me immensely. Always kept me updated on the process. I would highly recommend this company to anyone thinking of doing a reverse mortgage. I was very happy with the whole process.

Our experience was Amazing from the Start. We Felt Comfortable with our Representative from Day One. The other Companies we talked with were pushy. And could've cared less about us. She gave us all the positives and negatives upfront. We knew we definitely were doing the right thing for us. Any problems we had she was patient with us. She went above and beyond many times, to the end. We Would recommend them to anyone thinking about doing this.

Overall found the experience to be easy and painless with the exception of the appraisal process. In the end two were required and the results were alarming to me. A difference of 30k just seems incorrect and something should be done about the difference in values. I have a hard time believing this occurs on a regular basis and wasn't pleased the lower of the two was the one used for value. I was pleased with Barbra's handling as she made the experience as seamless as possible given the current situation with vendors, contractors etc.

Oh my Gosh. I cannot believe how incredibly easy and honest these people were at Mutual of Omaha. We handled everything over the telephone and in the beginning I was skeptical. But they came through with each and every step of the way, just like they had promised me. Chris ** was my loan officer and he was so professional and honest with me about everything. Thank you. Mutual of Omaha I love my new loan and totally trust you!!