Mutual of Omaha Reverse Mortgage Reviews

HORRIBLE CUSTOMER SERVICE!!!! I called to ask a question and they do not listen, I had to continually repeat myself and then they would rephrase it and ask a different way and then ask me what I just told them, felt very manipulative to me, they are just selling a product. DO NOT CALL THIS COMPANY!!

After closing on January 31, 2026, I didn't receive the paperwork regarding my credit account. It was frustrating being told "It's in the mail" or "wait another day". After more than a month, I was contacted by Vanessa ** supposedly from headquarters. I explained I had additional questions. She sent me two large stacks of the same paperwork which was not helpful. I tried to reach her after that and she said she would call me but never did. Overall, I am left very disappointed.

I was treated with respect and any questions I had were answered. Richard ** was a delight to work with. I believe God sent me angel to work with me, and Richard was that angel. If I had any questions, he was always there for me explaining everything. No rushing through anything. I felt that I could trust Richard. He was very professional, and I felt that he had my back. Thank you, Richard.

From the very beginning I felt well informed. There were many obstacles that came up but Trudy ** helped me navigate through them while constantly keeping everything on track, I honestly don’t know if I would have able to follow through with everything without her help. In the end I’m extremely happy with the results.

Mr. Michael ** helped us with our application. He was professional, informative and made the experience easy. We truly enjoyed talking to him during this process. He told us funny stories and we talked about life experiences. He always answered our questions quickly. At the end of this process, we felt like we gained a friend. We would definitely recommend Mr. ** and Mutual of Omaha for your mortgage needs.

Our representative was always available to help with any questions we may have had. The process was very efficient and well presented. Once we made up our minds to do the reverse mortgage, it was completed in a reasonable amount of time. I would definitely recommend Mutual of Omaha to anyone interested in possibly doing a reverse mortgage.

My wife and I are extremely happy to have chosen Mutual of Omaha Reverse Mortgage and that you also chose us. The process was timely and detailed. Big thanks to you All. Mr. Peter ** was there for us every step of the way. He would call often just to let us know things were going as he would say very well. He was professional, kind and represented the company well. Thank you so very much Mr. Marcus

Our agent, John ** was kind, patient and very professional. We presented him and Mutual of Omaha with a very difficult transaction as we had expired credentials and missing documents, yet he continued to help us navigate the reverse mortgage loan application process until the loan funded. Would highly recommend.

Autumn was a pleasure to work with. During a stressful time in my life, she made a difficult process much easier. Calls were returned promptly and she was there to answer all my questions. Thank you, Autumn!

Thomas was so helpful and showed he cared by getting us the best deal possible for my mother who just lost my dad. His knowledge of the California market and solar panels was insightful and he worked through difficulties of the family being in different states.

From day one all the assistance we received on a daily basis was great. Very professional from start to finish, we are very happy and satisfied with everything done. Congratulations and thank you for all you did for us.

In your later years of life when you find yourself in need of a loan as I did, and you don’t want to be making an extra payment monthly then please give Mutual of Omaha a call about an HECM (Home Equity Conversion Mortgage) Reverse Mortgage loan with a very knowledgeable young lady named Kandice ** phone # **. Her email is ** and she will go the extra mile to assist you, and give you the help you need to get an HECM (Home Equity Conversion Mortgages). I was totally satisfied with my Reverse Mortgage Loan (HECM). Thank you Mutual of Omaha and a special “shout out” to Kandice ** Consumer Direct Loan Originator NMLS # **. I know made the best change in my life for me.

Excellent experience. Agent Sandy's expertise was unmatched in guiding me through the Reverse Mortgage process. She was professional. Friendly, courteous and knowledgeable every step of the way and standing at the ready whenever I had questions or concerns.

We chose Mutual of Omaha because of their reputation and experience in the Reverse Mortgage Field. We did a lot of research before moving forward, and all of the information and dealings we had with the company matched what we had learned. The Consumer Direct Loan Originator, Jason **, was helpful and great to work with during the entire process. We highly recommend the company and their product.

Was an overall good experience. Lots of hoops to jump. Good people. Myself and my wife are both very happy with the transaction with our Representative. Good product for our retiring family for providing peace of mind for our futures.

Processed in a timely manner. Andrew and Natasha was very professional and helpful. The notary republic they sent me was exceptionally good. The appraiser they sent me treated me decent. I was very professional also

The experience of our reverse mortgage was very positive, and I'd recommend Mutual Of Omaha to anyone looking for a reverse mortgage. Michelle kept us fully informed along all steps, and even when a few hiccups reared their heads, she was on top of all issues and provided solutions.

Peter was efficient and friendly. He communicated well and explained in details each area of the process. He walked us through the process with his expertise. He knows his craft and is good at it. Thanks.

Working with Rich ** was a pleasure. He was knowledgeable and could answer all my questions. Going through the process can be very stressful and Rich was very kind and understanding and walked me through the entire process. I would absolutely recommend him and Mutual of Omaha to anyone who is thinking about getting a reverse mortgage. Thanks Rich for being there when I needed you!

When Mutual of Omaha first approached me regarding a Reverse Mortgage, they were very responsive during the beginning of the process. Once the appraisal, which is paid for by the applicant, was complete, they just dumped us without a word, stopped returning phone calls and we haven't heard from them since. I guess they have no problem wasting your time asking for you to jump through hoops when they return no follow-through at all.

Just ok. I felt not communicative enough for my taste and often nonresponsive to my emails or requests. Polite and professional just not giving me what I wanted. I told him as much in an email. Needs to listen more.

My contact in Mutual of Omaha was Marsha. These days mostly what you hear is about bad customer service. My experience with Marsha was the total opposite. From our first conversation on she was a real pleasure to deal with. She did an excellent job of mixing professionalism and humanism. We established a great working relationship. Marsha guided me through the process without a hitch. The company is easy to work with and I would highly recommend them.

When I first spoke with Mr. **, he said he would walk me through the entire process and he did exactly that. He told me what to expect and when. He answered all my questions and clarified information. He never made me feel like I was imposing. He worked really hard to make this happen & I'm grateful.

Terri ** guided me courteously & professionally through the loan process. She made herself available at all times to answer questions and thoroughly cover the information which was foreign to me. Because of her deep knowledge and patience, I had every question addressed and any hesitation expressed, on my part, was abated. Terri has outstanding skills and a warmth which is infectious! She is the reason I have a loan.

My Mutual of Omaha loan officer, Michael **, has years of experience and is willing to go the extra mile to get you through the process. I am very pleased with this company and recommend them wholeheartedly.

Dealing with Peter ** was very rewarding, he always returned my phone calls promptly. His advice about the reverse mortgage was easy to understand. His knowledge helped me quite a bit. I would highly recommend him.. Very rewarding.

Barbra ** was a joy to work with and she persevered with us through the task of reverse mortgage. She fully explained our options and had patience with us while we navigated the process. She also managed all of our emails and calls very well.

Mutual of Omaha Reverse Mortgage Specialist, Bill **, was extremely helpful and knowledgeable when I selected Mutual of Omaha for my financial needs. The whole process had few hiccups and the Reverse Mortgage was finalized and funded. It was very easy to work with Bill and his team and they stayed in contact throughout the whole process which can be a bit daunting when not familiar with the financial instrument. Overall I give Bill and his team high marks and would recommend Mutual of Omaha to anyone considering a Reserve Mortgage.

We worked with Jackie ** to have a reverse mortgage done. Jackie and her team made the process of getting this done very quickly and efficiently. They were all easy to work with and it all came together quicker than we expected which was very appreciated. We are satisfied with everyone involved at Mutual of Omaha and highly recommend Mutual of Omaha for anyone looking to do a reverse mortgage.

Kim is one of the most knowledgeable sales representatives I have ever had the experience of working with. Obtaining a reverse mortgage can be quite the challenge but Kim was always there to help me through the process. I would certainly recommend her to anyone looking to obtain a reverse mortgage.