Mutual of Omaha Reverse Mortgage Reviews

HORRIBLE CUSTOMER SERVICE!!!! I called to ask a question and they do not listen, I had to continually repeat myself and then they would rephrase it and ask a different way and then ask me what I just told them, felt very manipulative to me, they are just selling a product. DO NOT CALL THIS COMPANY!!

After closing on January 31, 2026, I didn't receive the paperwork regarding my credit account. It was frustrating being told "It's in the mail" or "wait another day". After more than a month, I was contacted by Vanessa ** supposedly from headquarters. I explained I had additional questions. She sent me two large stacks of the same paperwork which was not helpful. I tried to reach her after that and she said she would call me but never did. Overall, I am left very disappointed.

I was treated with respect and any questions I had were answered. Richard ** was a delight to work with. I believe God sent me angel to work with me, and Richard was that angel. If I had any questions, he was always there for me explaining everything. No rushing through anything. I felt that I could trust Richard. He was very professional, and I felt that he had my back. Thank you, Richard.

From the very beginning I felt well informed. There were many obstacles that came up but Trudy ** helped me navigate through them while constantly keeping everything on track, I honestly don’t know if I would have able to follow through with everything without her help. In the end I’m extremely happy with the results.

Mr. Michael ** helped us with our application. He was professional, informative and made the experience easy. We truly enjoyed talking to him during this process. He told us funny stories and we talked about life experiences. He always answered our questions quickly. At the end of this process, we felt like we gained a friend. We would definitely recommend Mr. ** and Mutual of Omaha for your mortgage needs.

Our representative was always available to help with any questions we may have had. The process was very efficient and well presented. Once we made up our minds to do the reverse mortgage, it was completed in a reasonable amount of time. I would definitely recommend Mutual of Omaha to anyone interested in possibly doing a reverse mortgage.

My wife and I are extremely happy to have chosen Mutual of Omaha Reverse Mortgage and that you also chose us. The process was timely and detailed. Big thanks to you All. Mr. Peter ** was there for us every step of the way. He would call often just to let us know things were going as he would say very well. He was professional, kind and represented the company well. Thank you so very much Mr. Marcus

Our agent, John ** was kind, patient and very professional. We presented him and Mutual of Omaha with a very difficult transaction as we had expired credentials and missing documents, yet he continued to help us navigate the reverse mortgage loan application process until the loan funded. Would highly recommend.

Autumn was a pleasure to work with. During a stressful time in my life, she made a difficult process much easier. Calls were returned promptly and she was there to answer all my questions. Thank you, Autumn!

Thomas was so helpful and showed he cared by getting us the best deal possible for my mother who just lost my dad. His knowledge of the California market and solar panels was insightful and he worked through difficulties of the family being in different states.