Wal-Mart Reviews
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Walmart Auto Care Center offers automotive maintenance services within Walmart locations. Its services include oil changes, tire installation, battery testing and replacement, and multipoint inspections. This integration allows customers to address vehicle maintenance needs while shopping for everyday items.
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Reviewed Oct. 1, 2008
Many occurrences have happened throughout my years of shopping at Walmart, but nothing I haven't been able to deal with, even though it has been frustrating. However, two particular happenings come to mind. I am disabled and in a wheelchair. I ALWAYS have trouble finding a parking space, no matter what time of day I go to shop. I asked someone why in the spring they set up their greenhouse on the south end of the parking lot and in doing so eliminate 6-8 handicap spaces while not producing any additional parking spaces elsewhere. I just got an I do not know. This has gone on for many years since.
Also, on my last trip to the bakery, I purchased my usual dozen cookies. There was a new Walmart label on it, but when I got home, I opened the package and it hit me that the package had no sticker on it to assure that it had not been tampered with. It was so anyone could open them and do whatever they wanted and nothing would alert the consumer that it had been tampered with. It is just something I think Walmart should correct and I wonder how they can get by doing this with food.
Reviewed Sept. 30, 2008
We bought some cinnamon bun muffins at our Wal-mart supercenter. I put one in my lunchbox to take to work and I was on my 9am break and decided to eat one. So I get about half-way done with it and I felt something hard in my mouth as I was swallowing. Well I pretty much had to choke and spit it back up out of my throat. I looked down on the wooden skid I was sitting on there it was, A peice of plastic about the size of a penny.So I called home on my cell phone to warn my fiance not to eat them or let my 4 year old son have any either of course and she told me the night before she had also found A peice of plastic in her muffin. She had thought that maybe the plastic container had broken and it was from that but now both of us have had the same expierence.
I havent touched the other two muffins and I dont plan to. I didnt know what to do so I called Wal-mart and asked for the bakery. I asked the lady if they had made the muffins that I had bought the night before and she informed me that they did not make any muffins there at all. So I told her the story and all she said was to bring the muffins to the store and they would refund my money. At that point I informed her that she should probably tell someone about this and the way she answered me I dont think she is going to.
I dont have any physical damage but I could have and thank god my 4 year old didnt choke on any plastic because I caught it.
Reviewed Sept. 29, 2008
Store Clerk Evette is harrassing me at your store. She is a clerk and was told to stay away from me and she won't. Everytime I go into Walmart I try to avoid her. Evette on the other hand makes sure she is right by me everytime. She sees me coming and rushes over to where I am at. It ruins my shopping time. One time she actually confronted me in the store. I feel that this is not customer satisfaction. I really do not want to shop there anymore because of her. I spend quite a bit in that store and I should beable to enjoy myself, instead I am tense and upset everytime I leave.
Reviewed Sept. 29, 2008
we purchased a uniflame grill from walmart about 1.5 yrs ago,#gbc730w,it has been keep on a covered patio from the purchase date,the burner developed holes and back flamed and became very dangerous,we found out that the #gbc730 has a s/s burner in it because of this problem.but they build a cheaper one for walmart to sell,with a sheet metal burner,,they were very very nasty about it and would not even discuss the problem..one of us could have been burnt bad with this,,PLEASE WARN THE PUBLIC ABOUT THIS DECEPTION....
Reviewed Sept. 29, 2008
Besides the prices went up within a week on several items, the grocery bags are so thin that the cashiers are double bagging which is costing Walmart double. If you bought a bag that is a little more durable, we wouldn't have to double bag. We don't like paying alot for our groceries but we also don't like loosing parts of it on the way home because the bags keep ripping. I use to be proud to shop at Walmart but not anymore. If things don't shape up soon, I will start shopping at Krogers again.
Reviewed Sept. 26, 2008
When visiting the store this PM we saw in the school isle Roseart crayons 24 pkg. marked for 17 cents and also for 86 cents. After asking an employee to clarify the correct price she asked at the customer service desk. My husband was told and the employee came back to me and said since the price on the shelf (both had the same skew #'s) was 17 cents they would honor it, no limit. So we were instructed to bring the merchandise to the desk to be checked out. Because out community was looking for inexpensive items for Halloween for the children we decided we would purchase 144 boxes of 24 count to donate to the community.
After the first sales person checked us out she asked another gal for her number to put into the computer. When she saw that we were purchasing that amount she said in a raised voice I can't sell you that many for that price because I would be loosing to much money. she then called the manager and she asked him or told him she couldn't do it. When does the person at the customer service over ride the manager? She said she could sell us one at 17 cents but we had to pay full price for the rest. We DIDN'T purchase them.
When my daughter called back to the store and talked to Jeff she was told that the price had increased to over a dollar the beginning of the week. Told us if we wanted to come back to the store he could possible work out a deal of half price with us. By this time we were 7 miles from the store. When we returned home I called the Independence, Iowa store to ask what the policy and was told that I should have received one free and $3.00 off the rest of the purchase.
We do alot of business with Wal-mart but after being told differnt policy's or changes in prices etc I'm not sure if Wal-mart warrants our or any of our family's business. We teach our kids to be honest but it's okay for a corporation to falsely advertise! With todays economy, no wonder the we are in the predicament we are if businesses are allowed to act this way!
Reviewed Sept. 26, 2008
Today I went to Wal-Mart and purchased four fish, and a betta tank. I got a black neon tetra, a red eye tetra and two columbian sharks. When I got home, I looked into the bag, and I noticed that the red eye had some sort of fungus growing on him. So I set him aside in his own one gallon bowl. I had to leave after I put the fish in their tank and bowl, and when I got back, the red eye was dead.
A few hours later, I checked the remaining fish, and the black neon was dead. And now one of the two sharks are dying, and the other shark will die soon too, as they did not inform me that these sharks need TEN GALLON TANKS and MARINE SALT WATER.
They are keeping these sharks in HUGE groups in a five gallon tank of freshwater! AND SELLING THEM TO CHILDREN! On top of that, I went to wash out the betta tank, and the thing was melted in the corner, and did not hold water. So my betta has no home right now but a different one gallon bowl I had.
Reviewed Sept. 25, 2008
i ran into the craft dept. to get some material for our business at a local flea market, waited over 1/2 hr for someone to acknowledge me. i ran the bell numerous times. went to the sporting dept and asked for help 3 times. no one came. i stopped an associate and asked for someone to help it took another 10 minutes for someone to come. the regular person is off today. they had to find someone to cut some cloth for me. if i wasn't re doing my store right then and there, i would not have waited. needless to say i finally left. and then had to return to get more cloth. had to wait another 15 or so minutes until we had a different person paged to come and wait on 3 of us at this time.
i do understand that people are off and others are loosing their jobs, but... come on. then, checking out in the lawn section was very slow too. the older woman just took her time with the line building up like there was no hurry in life. some of us, are on a busy schedule and don't mind waiting a reasonable time. but if she is that slow, maybe she could work in the backroom somewhere.
Reviewed Sept. 25, 2008
I purchased a combo pack of ink for my HP printer as I needed black and I decided to get color,too as I had not used color in quite a while. I put them in my printer and the color did not work. I am assuming my printer may be bad. I tried to return the ink but was told tgat because it was open they would not give me a refund as they get no credit for opened ink cartridges. The girls at customer service were very nice and finally called a manager who said the same thing.
I explained that there was no way I could know that the ink did not work without opening the package and putting it in the printer but it made no difference. If it is the policy that they would get no credit from their supplier it is not right because I had to open it. I purchased the ink on Monday, Sept. 22 and tried to return it on Sept. 24. I have my receipt. It is HP ink and an HP printer and doesn't it seem silly that I could have bought a new printer for less than what I am losing on the ink purchase.
Reviewed Sept. 25, 2008
it is in this store especially that they have one group of people who come on the weekends and allow their kids to run feely. No one will stop this and things get thrown from the shelves and food is misplaces and thrown from the meat counters. It becomes a mess.
The workers just let it go and attempt to clean it up but with the number of kids and them running amuck it is too much for a few workers to handle. The parents either need to hold the kids or the store needs to not allow the kids to run or throw the parents out
Reviewed Sept. 24, 2008
Today, September 24, 2008 I went to the fabric section of the Wal-Mart store, at that time I noticed an employee was available to help. I selected several pieces of fabric to be cut. Now, when I was ready, the employee wasn't available and I needed help with the fabric. I rang the bell, waited a few minutes and rang again. This went on for about 30 minutes. I left and did some other shopping. I returned to that department, no one was available, yet. I rang again to no avail. I went to another department, they announced once that help was needed in the fabric department and then no more. No one came. I went to the customer pick-up counter, no one was there.
I walked through the store and finally found a manager (so the name tag indicated), she apolgized and directly found a man that would volunteer to cut. As soon as he had cut one piece the employee that was supposed to work the fabric department appeared, some 40-45 minutes after I had made my selections. She said someone else was supposed to cover for her, of course. He said to her, no problem. Well, I had a problem, and no one felt it was important. Upon leaving the fabric counter I noticed little pods of employees chitchatting here and there as if nothing needed doing.
Next I went to the cashier, she rang up my items. I paid and picked up my bag. I said, is this the only one I have? --as she was the one packaging and I was the one writing the check. Yes, was the answer, one bag. By this time I was so aggravated that I just wanted out of Wal-Mart. I took the bag and headed for the parking lot. As I walked I thought a little clearer and I realized this couldn't be my only bag. I went back in, lo and behold my other 2 bags were setting on the floor waiting for me, along with a sorry.
This kind of thing has happened to me many times, with Wal-mart, at the check out, I end up getting in my car and driving back to the store to retrieve my missing items I have paid for. It'll be a while before I head for Wal-Mart, I'll have to be desperate.
Reviewed Sept. 24, 2008
i own 3 dogs and 4 cats. i used to buy old roy dog food (store brand) and special kitty cat food (store brand also). over the last several months, the prices have risen dramatically. for example: 4 lb. bag of sk was $1.90 something. now its $4.08 and they have downsized the bag to 3 1/2 lbs. save money/live better, i dont think so if you are a pet owner on a fixed income.
i now buy a 50 lb. bag of ole yeller dog food at kroger for about $4.00 less than old roy at wm. i have also noticed that wm is deceptive in some of their rollback prices.
Reviewed Sept. 22, 2008
I bought an Ipod for my friends birthday on September 1, 2008. Her birthday was on the 11th. When she opened it up, she said it didn't work right. I told her I would return it because she is a nurse and can't seem to get away to often. When I tried to return it, it was on Saturday Sept 20. Customer service said they could not take back electronics that is over 15 days. They cant exchange it or anything. Basically I am stuck with it. I paid $50 for this stupid product and I can't return it.
No where on the recepit does it state that there is a 15 day return policy. I did not see a sign anywhere in electronics that said there was a 15 day return policy. When I returned it, at the customer service desk, there was a sign on the wall. WEll, does that mean I have to go to customer service before I buy anything because you dont know what type of policies you could be stuck with? I feel that is very unfair. I will NEVER shop there again
I am angry about the whole experience. Customer service just took the complaint at corporate office and that was it. I called the store office and they just told me that that was the policy and if there was no sign up to inform the customers they would make sure there was NEXT time for others! Well, what about me? I am stuck with a IPOD that I never wanted for myself and i have nothing to show for the $50 I already spent there. I have been robbed!
Reviewed Sept. 20, 2008
I ordered on September 5th, didital photos on line to be printed and sent to my home address. The amount of 19.75 was chared to my debit account. Got an e-mail confirmation that they would be shipped and received on Sept 11th to 17th. It is the 19th and still no photos received thru the mail. WHERE ARE THEY? Have always received orders timely, sometimes even before the date stated they would send.
Reviewed Sept. 19, 2008
9/15/ 08 the power was out in lot of the area, mine also. asked the blond in wireless phone to charge my phone. she said that it was not a service dept. quckly returned to talk to a young man. i had no phone all night, reg phone was out it was 8.25pm
Reviewed Sept. 18, 2008
This is for all walmarts in the U.S. or might I say Walmart Corp. offices all over the U.S. We feel it is such a shame all the money we ALL spend at your walmart stores and you had the audasity to stop the lay-a-way programs you had previously provided. DO YOU EVEN REALIZE HOW IMPORTANT WAS TO THE MAJORITY OF YOUR DAILY CUSTOMERS? It tipically meant M O R E children would have Christmas every year. I don't think you would not have known that though. It wasn't costing walmart anything todo this.
Reviewed Sept. 17, 2008
I purchased a glass topped patio table about 4 years ago - today while at home the entire top exploded into many many pieces... no wind..nothing sitting on it...now how can this happen?? I would not of believed it had I not been right there.
I have glass shards everywhere...pieces are all over my deck and have fallin into the rocks below - how will this ever get cleaned up mixed up in little rocks... what kind of a product is this?
Reviewed Sept. 17, 2008
I purchase a cooler and I notice that after it rung up it was two different prices on it. I wanted the lower price which was 17.98 that was price a dollar less. I took it to customer service and told her it was price with two different prices. She said I could not get it for the lower price and ****** the tag off of it. I end of returning it because of her attitude. I thought you get the item at a lower price.
Reviewed Sept. 17, 2008
I took a bag of Special Kitty Gourmet cat food back as it is listed in the Consumer Report Recall; #81131 17547. The numbers on the UPC matched exactly and the lady showed me a paper with a different number, [she only had one number] and told me the UPC number is Walmart's number. She said my bag of catfood was good. My husband told her we don't want it as it is making our cats sick. She did let us exchange it for a sack of Purina.
The point is; Walmart is apparemtly denying the fact that this cat food is on recall and has salmonella. Shame on you, Walmart. Cats have been sick, vomiting.
Reviewed Sept. 16, 2008
I purchaed a box of Walmart Brand Cornbread Stuffing. I made dinner for my family on September 16 by stuffing chicken breasts. It was terrible, my daughter was the first to try it and she said mom this chicken and stuffing taste like poision. The rest of the family continue to try the stuffed chicken breast and no one could eat it. My husband said it tasted like plastic. I spent over $5.00 a pound on the chicken breast (from Publix) and no one would eat them.
I guess I should not buy Walmart brand food products. I was very dissapointed as money is very tight because my husband has not worked in 3 months and I just started working 2 jobs and this was the one night I had off to spend the evening having dinner with my family and it turned out to be horrible. We ended up eating peanut butter and jelly sandwiches with our veges!
Reviewed Sept. 15, 2008
I asked that Sergants Gold Flea and Tick drops be pulled from shelves. The product poisioned my two dogs. Nothing was done.
My two dogs were poisioned had to carry them to vet...vet bills.
Reviewed Sept. 15, 2008
my complaint is I would like for walmart to have no smoking sign by gas station pump soon . I went to get a receipt for my gas an a woman had a lit cigarette. I ask her why she had a lit cigarette if she was pumping gas or not . she should not have something that can start a fire. I had my 5 grand children in the car. I was really up set so I left as soon as I could.
Reviewed Sept. 13, 2008
I have not contacted the store myself; however, I am expecting my first grandchild and am anxious to have the best for my daughter, son in law and grandchild. I was getting ready to buy a Simplicity Bassinet 4 in 1 Disney Whinnie the Pooh and decided to google the product before I returned to the store to buy it. I could not believe the first web page my computer went to was this site! Then to see that the product had contributed to infrant demise.
Then to see that the product was not pulled from shelves. I certainly will not be purchasing the product, will be printing the notice on the website and taking to Walmart store and see what they say. Furthermore before I purchase anything I am going to investigate the product further on line. Thank you for your service!
Reviewed Sept. 12, 2008
I called the walmart on york road, in cockeysville/lutherville maryland on friday, sept the 12th 2008. The phone rang for over twenty time. when the woman answered i ask for her name and she said, what is your name? in a very rude way. when i ask to speak to a manager, she ever became more rude. she hung up and when i called back another woman answered and again i ask for her name and she WOULD NOT GIVE IT TO ME and she said was I'm just an associated on the floor and began nasty adn very aggressive..... she HUNG UP THE PHONE and I called back and ask to speak to a manager I was put on hold and after 10 minutes hung up and called back. the same women answered the phone and she bagan a loud very terrible tone just saying the same thing over and over and not letting me even say ONE SINGLE WORD AND SHE KEPT SAYING OVER AND OVER AGAIN WAS,
YOU ARE VERY RUDE, YOU ARE VERY RUDE, YOU ARE VERY RUDE. Oh my God what a horrible experience. I am so upset and can hardly type. Please some if you can change the personnel at this store you really need to take action. these people are so aggressive that it is scary and i think these employees could be dangerious..... Please someone stop this terrible treatment of people spending their hard earned money at this store.
Reviewed Sept. 11, 2008
I purchased a PC in 2007. Along with the HP PC I purchased the Walmart Extended Warrenty. The computer stopped functioning. It will turn on, but nothing happens on the monitor. I called the service line to request service. The man on the phone said I was assigned to Nexicore and they would be calling me within 2 days to schedule an appointment to come to my home.
After waiting 4 days I called Walmart back again telling them I have not heard anything Nexicore. He said that his computer was showing hte parts were ordered and had just come in so they should be contacting me shortly. What parts I asked, they have not even looked at my computer and you did not trouble shoot it over the phone. He didn't have an answer to this question. He told me that he had spoken to them and I would be receiving a call from them within 24 hours to schedule a service appointment.
48 hours later I call Walmart back letting them know I have not heard anything from their contracted help Nexicore. (Whom I did a little research on and the BBB list them as an unsatisfactory company) I was told the exact same thing I heard the 2 days before. I expressed my concern to the service agent who basically told me there was nothing she could do. She guessed I could call Nexicore.
So almost two weeks after my first call I am sitting at home with no working pc and no idea when anyone is coming to fix it. I guess they think I should be feeling okay about it since they have these parts who knows if they will even need. I have been working from home to earn extra money and with no PC it's impossible to do. I will probably just call someone else to come and fix my computer but it irritates me that I paided that money for basically nothing.
Reviewed Sept. 11, 2008
On sept 6, 2008 I purchased a play station 3 for my sons birthday at 12:27 p.m. i brought it home and to my son he opened it and it was completely broken. I immediatly went back to walmart and found according to customer service the serial number of the on the broken game did not match the outside of the box. So in other words Walmart took 550.00 from me that day and offered me no recorse.
i went to the corporate level and no one cares. this has been a nightmare..my son got nothing for his birthday because this purchase was what i had been saving for.
Defimation of character..the stress this has caused me is undescribale and my son did not get a presant this year...let alone the 10 hours i have spent trying to get my money back
Reviewed Sept. 10, 2008
The WOREST SERVICE I have EVER experienced in my WHOLE life! I had trouble finding finding note pads because they were covered up. Then I went to stand in a VERY long line when a employee said to go to service desk and I would be checked out. NO ONE ever came so I finally went and stood in another line and FINALLY I was checked out!
I ask to speak to a manager but only saw an assistant manager who could care LESS. There were people waiting for help but no one in the store would help. MY nerves are shattered!
Reviewed Sept. 10, 2008
i purchased 5 cans of enfamil gentlease and recv'd competitors disc. price with no problem. this is store# 2627 univ. west tampa. however, i had a coupon from enfamil for each can that stated consumer:use as coupon and retailer:process as a check directly to you bank acct. neither the check-out clerk or the mgr. named bill (not sure if he was asst.mgr or mgr) knew how to process this coupon. bill insisted that it be processed as a check and not a coupon and refused to get advice from anyone else. so, i finalized the purchase without the benefit of $25 worth of coupons.
as i was driving over to my daughter's home from that store, i began to steam. so, i decided to go to the store closest to my daughter's home...store# 5220 tampa, fl. and go in and talk to that mgr. and ask him/her what the problem was. she very politely told me that it had to be processed as a vendor coupon, but i would have to return to store# 2627 to have them redeemed. so, i said thank you so much and drove back to store#2627 and spoke to bill again about what the other mgr. had told me. he was polite but obviously irritated and very adamant that it must be processed as a check and there was an outstanding balance on a bad check against the name or acct...and since there were three different names on them that they were somehow all connected and he would not process them as a coupon.
he still refused to get someone else's advice or opinion and that's what irritated me. so, the next day i went back to store# 5220 with the product, the coupons and the receipt and explained everything to the mgr. and asked her if i could return the product and buy it back using the coupons....which she very graciously did and i am still a very happy walmart customer.
Reviewed Sept. 9, 2008
i had bought a coleman air bed. when i got it home and opened it.look as if someone had already bought it and retured it. it wouldn't hold air so i go back to get my money and the lady rudly said she couldn't refund my money.
so know i'm stuck with a bed that won't hold air and someone had already bought. if they can charge 70 dollars for a bed thats already been use why can't i get my money back?
Reviewed Sept. 8, 2008
wal mart is trying to have our store opened on thanksgiving day. we are not a supercenter. I bwt home office is not working on that day. This is a day of family and we would like to spend it with our family and not have to work plus be right back for blitz. come on wal mart quit being so money hungry.
Reviewed Sept. 7, 2008
Out of 33 items purchased 4 were overcharged at the register: Betty Crocker Brownies shelf price $1.00 yet register price waS $1.54 (2 boxes purchased). Pepperidge Farm Garlic Bread shelf price $1.96 yet register price was $2.34. Bacon (don't remember brand-knockoff) shelf price $2.25 yet register price was $3.36. The cashier adjusted the 2 boxes of brownies after much encouragement by this consumer however she acted as if she didn't believe me on the shelf prices of the bacon and garlic bread.
She didn't offer to have anyone do a price check and the people behind me were becoming angry. I have my reciept where it clearly shows the register prices, brownie adjustments, and removal of the garlic bread and brownies. I will hang on to this.
I didn't get to purchase 2 of my needed items. I actually left and went to another grocery store to get the two items yet by them my ice cream and fudgicicles were melted.
Reviewed Sept. 7, 2008
I have just wasted another 3.50 on milk. This is the 3rd gallon in a month that has spoiled before the expiration date!
Reviewed Sept. 7, 2008
Last year I had a small problem with one of the local Walmarts and I told a friend of mine who worked for walmart at the time and she told me that the district manager would not appreciate what happened and told me to call him. I called and left a message for him and He returned my phone call the next day and he took care of everything. A very good Distict Manager! Who we need for every District.
Reviewed Sept. 6, 2008
I had parked my car in the walmart parking lot. when i was shopping inside someone broke into my car and stole the laptop which i had left in the rear seat which was also covered. this is not the first time happening in the walmart parking lot as far as i know, my complaint is even after walmart having so many survielence cameras and also servielence vehicle in the parking lot theif still can steal the valuable things anyways.
What is walmart doing about this . If walmart cannot provide the safety for the cars why they have to spend this much for the servileince cameras and the survielence vehicles in the parking lot . i went with lot of stress apart from the physical damage to the car.
Reviewed Sept. 6, 2008
I went to wal-mart to get some grocreys for my family and I am a kind of person that clips coupons. I try to save my family money, as the gas and price of food is always going up. Also, I go on the computer to get coupons through several web sites that have coupons. I had a full cart of things that I had coupons for, when I got to the check out, I gave the lady the coupons some of the coupons came out of the paper and then some of them came from the computer. I was told that I can us one of the coupon that came from the computer. I told the lady that was waiting on me that wasn't right, and she tried to call a manager, but couldn't get one and finally a manager came to her staition and she asked about it and she approved it.
Also, I had another time that I was using coupons that I had and I was told that I could only use under $30.00 dollers in coupons which I didn't have in the first time and I have not heard that there is a limit to the coupons that you use.
I felt like that I couldn;t save the money for my family and I felt that the store was taking advange of me several times. I get very upset with them when they are out of the thing that I want to get, which if the people that work there should be on top of things when they see that a prodect is running out that is time to reorder it.
Reviewed Sept. 6, 2008
On 09-05-2008 my daughter and I went into Walmart in Artesia NM to shop and cash her check. She was told that they were unable to accept her military id. When I ask the service desk assistant about it she said I would have to discuss it with a manager. After the long wait in line to get to the desk then to be told I would have to wait once again to speak to someone, it was best that I leave.
I am LIVID that Walmart supports this type of abuse and wont even cash a 101.00 dollar check. I have seen them type in other peoples Social security numbers for cashing checks. Her social security number was on her identification.
The only way we were adversely affected was that we were embarrassed to be treated that way because we are a military family. My daughter also didnt get to spend her money at Walmart. I guess 101.00 dollars isnt enough for them to care about losing.
Reviewed Sept. 6, 2008
Went to buy gold earrings I asked the price she turned them over and the price was 24.95. it was marked through with a ink pen and she checked on the register and it came back 28.95. I asked if that was not againts the law, to mark something up in price. I am a retailer and I know your suppose to sell what you have on hand and the next new things you get in you can put the new price on it. Not mark over it.
She made me fell teribble. she was smart mouth rude loud she then went over to the other worker and talked about us and were standing there. they took off the 24.95 sticker right in front of us. Is this not againts the Law?
Reviewed Sept. 5, 2008
I am 6' and a female. Every time I go through the checkout line I am called sir. It is very embarrassing. And they always say oh I'm sorry, I didn't look up. I would rather they just say Hi, how r u today.
They have all kinds of training at Walmart. They should incorporate that u don't have to say sir or maam and still be cordial.
Reviewed Sept. 5, 2008
On August 4, 2008, 11:00 pm, I got in line to check out. As the older lady started to ring up my items, I noticed 3 items that wrong up to be the wrong price. As I inform the clerk that the items were not the right price, she started to get mad and fustrated. At the time I started to get very angry because I've been waiting in line for about 15 minutes for them just to get a price check on the items. The people behind me were also starting to get very angry.
While waiting, the young man behind me went to the other lane but, return after the young clerk rudely told the young man that she weren't going to ring up anymore customers and that she will only be doing this for a minute or two. Quote this is not my job. After waiting in line for the last price check, something went wrong with the computer.
After waiting almost 45 minutes in line, the clerk, nor manager couldn't get their register to act right. After this I just got fustrated, angry and walked out.I feel that the head manager who came earlier didn't care about getting the problem solved. This is not the first time I have experienced this type of situation. This Walmart along with several others have poor customer service and wrong prices. The employees are rude. Plus everytime I go to this particular store they have old meat.
My main purpose for going to Wal Mart was to get food. I wasted the last of my gas for nothing. I was very emotional and upset due to the poor customer service and the wrong prices. What mad me mad most of all is the lady thought that I was lying about the prices being wrong, which mad me even upset.
Reviewed Sept. 3, 2008
I am a 72 yrs old disabled man. My daughter has for months been taking a check i have prsigned and buying groceries from wal-mart w/no problems. Last night my tv went out and so today i called a friend (since my daughter was out of town) who was actually recovering from sint heart insert in tha last month. He offered to go to wal-mart for me and purchase a new tv. trying to smooth the way i called wal-mart electronics department and tried to explain the i was sending somone with my credit card and that it was ok. nope u cant do that they replied u have to show positive I.D.
so then i said ok ill send a presigned check w/my drivers license and then i was told i couldnt do that either. So after a lot of trouble i got sombody at the bank to accept my check and i sent cash.My complaint is what is a person to do if they cant get to the store? bye the way the particular store in question was the one here in Owensbor. I understand the security safeguards in place but when i call ahead and off my social security No. and willing to send Drivers license, what else can i do?
I called my bank and sent friend w/check and they gave him the cash.
Reviewed Sept. 2, 2008
I thought what couldn't get worse has!! I am sick of going to walmarts and having to search for one employee that might speak MY language!! I ask for something and all I get is a srug of the shoulders and a blank look.
Reviewed Sept. 2, 2008
I purchased 2 cases of Spring Water because of price $3.88)which is average. Sometimes it is $3.50. But in this case when I got home and the case was packed with 20 bottles instead of the standard 24 bottle case. When they have a special pack thgey should mark the sign so you know what you are getting. I would not have bought it had I known it was a 20 bottle case
Reviewed Sept. 1, 2008
I bought a lawn mower 8/22/08 was mowing yard and the blade came off. Luckly no one was hurt. I put the blade back on thats when I noticed the engine was not seated on the deck correctly. I took it back on 8/31/08, and was told there was nothing they could do because it was a manufaturer defect.
I wonder if Wal-Mart contracts with manufaturers to buy the items that have slight flaws, due to the fact I have bought fishing poles that broke not long after purchase, and bicycles where chains would come off or brakes would not work correctly.
Let's just say I spend at least 200.00 a week at Wal-Mart, Not anymore.
Reviewed Sept. 1, 2008
I bought a lawn mower 8/22/08 was mowing yard and the blade came off. Luckly no one was hurt. I put the blade back on thats when I noticed the engine was not seated on the deck correctly. I took it back on 8/31/08,and was told there was nothing they could do because it was a manufaturer defect.
I wonder if Wal-Mart contracts with manufaturers to buy the items that have slight flaws, due to the fact I have bought fishing poles that broke not long after purchase, and bicycles where chains would come off or brakes would not work correctly.
Let's just say I spend at least 200.00 a week at Wal-Mart, Not anymore.
Reviewed Sept. 1, 2008
I WILL NOT SHOP AT WALMART AGAIN! I went to Walmart tonight, and as usual picked out my cart full of food and junk. I went to checkout, and the three lanes, (two of which were 20 items or less!) were full clear back to the clothing department. When I complained to the cashier after waiting 40 minutes in line, she said, Well, you know it's the first of the month! If they knew it was the first of the month, why didn't they bring in more staff to cover?
When I went there last week, I had the same problem. I spend around $150-$200 per week at Walmart, but will take my money elsewhere. I REFUSE to wait in their lines, and deal with their rude clerks. I may save a buck or two at Walmart, but the strain it is having on my nerves and my blood pressure are not worth it. The woman dropped one of my bags on the floor, and looked at me as if to say, Well, pick it up if you want it, lady. The handful of clerks they do have REFUSE to put your bags in your cart. Thanks for listening to me.
I am so stressed out after spending nearly 40 minutes waiting in line to pay, that I am ready to ask my doctor for nerve pills!
Reviewed Aug. 31, 2008
During the summer of 2007, I purchased 22 gallons of McCloskey exterior stain/paint in order to paint my home. Most of the product came from the Wal-Mart in Augusta,ME some from Wal-Mart in Waterville, ME and some at the Wal-Mart in Seabrook, NH. Reason for several store purchases is because the stain/paint was no longer available in the Augusta store. As the painting project had begun, we thought it prudent to continue with the same product. In this regard, the sales staff at Wal-Mart Augusta promised the paint would be delivered to their store; it never was.
Be that as it may, it is now one year since the painting of my home, and we find it necessary to repaint because the McCloskey brand has peeled and chipped. When I was shopping for product and in order to seek the most cost-effective yet quality product, I had been told the Wal-Mart product compared to Glidden paint. IT DOES NOT, and the reason I know this is because people who have used Glidden are not experiencing the same problems with the exterior properties.
The cost per gal. is $15.62 plus 5% ME state sales tax, totals $16.40 per gal x 22 gal cost me a total of $360.80. This figure does not include painting contractor costs. Not a bad costing IF the project end result had been satisfactory; it is not. Now that the painting project needs to be redone, it has become a costly project for me. I am retired, living on a fixed income and while it may be argued that I made the decision to purchase the product. However, I purchased the product in good faith, was told the product compared favorably with a brand name, and that customers across the USA have been satisfied.
Wal-mart exterior paint, McCloskey brand, used to paint a Maine home in 2007 needs to be redone due to peeling and chipping of paint less than 1-year old.
Reviewed Aug. 30, 2008
In the state of Colorado, it is illegal for people to bring their pets, in particular, dogs, into stores that sell food. The only exemption from this law is if the dog is an assist dog. People have been bringing their animals into this store some time now. I was checking out, a man had his puppy with him, put the dog on the checkout merchandise counter to pay for his purchase. Not only did the checkout person not tell the man that dogs were not allowed in the store, she proceeded to pet it. Standing by was a manager, I turned to the manager, reminded her about Colorado state law. She gave me a blank stare, did nothing. The man actually turned around and told me to mind my own business.
So the way I see it, not only did Walmart employees and manager break the law but condoned it. I called the company of Walmart, and was told that they can not ask if a dog is a pet or assist animal. However, that is not correct. There are questions they can ask to determine if the animal is just a pet. those questions come from the organization that protects the handicap. In other words, my health, the condition of the store in respect to cleanliness nor the condition of the merchandise is of any concern to Walmart.
Reviewed Aug. 29, 2008
It's Fri. afternoon, ten of 5 pm. The customer in front of me buys a few items and proceeds to CASH HER PAYROLL CHECK only to discover that the cashier DOES NOT have enough CASH. Imagine the nerve of Walmart to be unprepared to serve as everyone's personal banker! Meanwhile, I have unloaded half a shopping cart full of groceries--as in perishable, refrigerated items--on the conveyor. We all wait, and wait and wait...for 15 MINUTES for a supervisor to bring the cash. Hello! Has Walmart ever considered the disservice it's doing its cash paying customers by serving as the Bank of Walmart? Hello? What good is Walmart doing for customers like this who have no credit, no bank account, etc.?
So now I have to maneuver through the amply widened aisles of the Walmart mega-store...now that it has succeessfully run my local REAL grocery store out of business. Oh yes. Now, grocery shopping has become a retail sport, dodging every shopper plus his/her child, spouse, neighbor, child-down-the-street and anyone else who joined them for a trip to the Walmart grocery. Hello! Is there no justice for a person who simply wants to buy groceries and get the heck out of the store? Groceries. That's all I want. I don't want to converse with my fellow shoppers. I just want to buy my overpriced food and get out of there. I don't want to walk all over a football-field-sized warehouse to get my dog food on one side of the store, and then walk all the way to the other side for my regular groceries. I don't want to chat with other shoppers about school/church/ball scores. Paaallllleeeeeasse.
15 minutes of my time WASTED!
Reviewed Aug. 29, 2008
Not enough checkers and management there were not willing to do anything about it but finally did. They were rude. This happens all the time though. There are never enough checkers at the Shawnee Wal-Mart. It' so frustrating!
They sometimes call other people up to check but you have to insist and they realize you won't go away until you get some results. I'm tired of always having to the be the bad guy! They should take care of the customers!
Reviewed Aug. 29, 2008
I had purchased 2 sets of solar outdoor lights at a wal-mart in another town for 6.oo. When I got home I realized that I needed at least 2 more sets. The very next day I went to my local Wal-Mart with the recept for the lights and was told that they would not honor the price that I had paid for the others just the day before. The person in customer service said they don't honor comp ads. This wasn't a comp ad it was from a Wal-Mart.
Why does every store get to set differenat prices on the same product? I thought the motto was lowest price around or something.
So because I live and generally shop at a smaller Wal-Mart I have to pay the higher price? When I called the HOT line to complain the rep said each store can set their own price for each product.
Reviewed Aug. 28, 2008
apples(same code)lg.display $1.34 lb shelf price $1.54 lb...checkout price $1.54. Healthy choice sesame chicken (frozen)shelf price $1.50(with code & description on it)..checkout price $2.28. I got home & found the error. I called walmart customer service..she said bring receipt back for credit,I said I could not today..I said shelf price would be changed before I returned, so I guess I just return the product for credit.
No monster deal..it's just that you buy products because of the shelf prices. of all the products I purchased none were lower than the shelf price, only higher but most of us are trusting of such a large company. Now for me that trust is lost. I guess its back to the smaller stores for me.
Reviewed Aug. 28, 2008
The carts for the handicaped or less mobile customers are always broken. I was in the store week before last and there were 5 carts lined up broken. I did not find one that worked. I walk with a cane and can only stand on my feet for short periods of time. I spoke to an assistant manager who said they were going to get them fixed. Needless to say I did very little shopping. Went back last week and it looked like the same carts were still lined up with out of order signs on them.
As every one knows the population is getting older. and the senior citizen population is getting larger along with the mobilly challanged, and I guarentee people are going to start shopping at stores that are more concerned for their older and less mobil customers. I know I will probably be going somewhere besides the Lancaster, tx Walmart.
Reviewed Aug. 28, 2008
I purchased a mp3 player on tuesday August 26th for $34.88 plus tax. The next day, it stopped working. While I had it plugged into to my computer letting it recharge, it stopped charging after about 5 minutes. When I picked it up to check it, it was so hot that it burned my hand. Buy accident, the reciept was thrown away.
I decided to take it back anyway and exchange it. The customer service manager told me that Thursday that i could not exchange it or return it without a reciept. When me and my dad turned around to leave, she stopped us and ask how much i had paid for the mp3 player. Once I told her she told me that for $34.88 I'm lucky it worked that long and that I should have thought about that before I purchased something so cheap rather than expensive. She then continued to explain that I needed to go elsewhere to someplace where the quality of the merchandise was better.
Reviewed Aug. 28, 2008
I purchased a mp3 player on tuesday August 26th for $34.88 plus tax. The next day, it stopped working. While I had it plugged into to my computer letting it recharge, it stopped charging after about 5 minutes. When I picked it up to check it, it was so hot that it burned my hand. Buy accident, the reciept was thrown away. I decided to take it back anyway and exchange it.
The customer service manager told me that Thursday that i could not exchange it or return it without a reciept. When me and my dad turned around to leave, she stopped us and ask how much i had paid for the mp3 player. Once I told her she told me that for $34.88 I'm lucky it worked that long and that I should have thought about that before I purchased something so cheap rather than expensive. She then continued to explain that I needed to go elsewhere to someplace where the quality of the merchandise was better.
With the way she spoke to me, I felt like she was putting me down, trying to say that because I was poor that I didnt deserve to own anything that worked properly. Also, the mp3 player burnt my hand because it was so hot.
Reviewed Aug. 28, 2008
I bought a back pack for my son for school. It was a back pack that had wheels. You can either roll it or use shoulder straps. After 2 weeks of school, the shoulder straps broke. The straps were worn down by the wheels as he rolled it, right at the buckle site. There is no way to adjust the buckle to keep it away from the wheels. I think this a design flaw. If the buckles on the strap were not at the level of the wheels and higher on the shoulder strap,it might prevent the wearing of the strap.
Reviewed Aug. 28, 2008
I bought a Betta fish and a dojo loach from Wal-Mart, as well as a five gallon tank and everything I need for it. I also bought a few chemicals I would need (pH and all that) and a substance to clear the water called Clear Water. When I cleaned my fish tank and used the Clear Water, I followed the directions and it killed my Crowntail Male Beta fish. I was distraught, as I thought it was something I had done.
The dojo was just fine, thank goodness, but when I tried to return the Clear Water to Wal-Mart, they told me that I had used it, and I could not return it. So I ended up with a bottle of Clear Water I could not use, and a dead fish. I replaced the Beta, and the new one is living just fine. I disposed of the Clear Water, and I have never used it since, and the new beta and the two new dojos, as well as the original, and an algae eater, are all fine.
Reviewed Aug. 27, 2008
Purchased a pair of $25 jeans, nice ones at that EXCEPT the zipper spread and broke. I took the pants with receipt to Rt 80 Walmart for return, mind you this store is ran by cashiers, managers, etc who turn their head when thier friend, family member who ever decides to fill up a carriage and proceed to the door and leave w/o paying. I seen it more than once, as my husband and I spend at least $500/wk, to say the least, so we frequent this walmart 2-3 times a week. Anyway... when I went to the Cust Service Desk to return my damaged item, I was humiliated, I tried to speak to them on a quiet, respectable level Mentioned to them that I would not try and fool anyone. Just want to return the damaged product. A police officer, at least a half dozen workers were making fun of me and embarising me.
Ann the Ass. Manager went and picked out a new pair of these jeans and tried to show me that they were brand new the pair she picked were not as depressed as the pair I wanted to return. Finally, I went and grabed a pair that had the same depressed look, at the hem of them and in the body of the leg...to show that they were not worn.
I will NEVER spend my money at that Walmart again, as they all stick together, and treat us with total disrespect.
Reviewed Aug. 26, 2008
ABOUT a month ago my wife and I dcide that we wanted to get a way for the week end so we drove down to fairveiew heights IL WAL-MART to do a little shopping it was so blasted hot in there that you could just walk and be sweating up a storm an asssistent had aproced my wife and my wife told her how hot it was in there. she said VERY RUDELY to my wife there I know it hot in here and theres nothing I can do about it and walked off. I dont understand why they dont put exhaugst fans in both sides of the building. DONT THE CUSTOMER COME FIRST WAL-MART?
Reviewed Aug. 26, 2008
I purchased a DVD player from Walmart to give to my niece as a gift. She loved that Igot her a portable DVD but it did not work when she went to play it. At that time, she noticed that it was not even the one on the box. My sister tried to return it to the walmart closest to her home and they said she needed to return it to the one I purchased it at. She tried to return it there and they said that SHE could have put that DVD in there and there is nothing they can do.
I am now out $80 and my niece has a DVD that does not work. They never took it out to show it to me prior to my purchase, and since it came out of a case, I did not think to even ask. I am appalled that this could happen and want my money back!
Reviewed Aug. 25, 2008
I have gotten so mad each time I drive 18 miles to shop at The wal Mart in Cedar City, Utah. It's almost the only store in town ( they drove all others out) Since then they are out of stock on almost every thing on my shopping list. Food Processer, vinegar, bulk chicken ( 5 lbs bags) fish bait, Prell shampoo, Blue Bunny ice cream, Tea.
The shelves are so empty I asked if they didn't have stockers? Answer: we have a nite shift & the delivery people for other items (bread, ice cream & misc.) stock those items. The produce is awful. They told me Sat. they have a new mgr. in meats. He must be vegetarian.
Reviewed Aug. 25, 2008
Several months ago, my parents visited the Roanoke Rapids SuperWalmart. They purchased several items. As one of the items, was a family pack hamburger carton. The meat was already pre-packaged in one of Walmart's black carton's and sealed with plastic wrap as is customary. My parents kept the meat frozen in a cooler and traveled two hours back to their home.
Just today, it was my turn to visit my parents and guess what, they decided to thaw out that hamburger meat purchased from Walmart. However, upon grilling burgers on the grill (which I did not eat meanly because I did not feel like hamburger) as the last section of the first section of the hamburger was to be tossed on the grill, we noticed something blue, much to our surprise and the disgust to anyone who had eaten burgers already there was a BLUE LATEX GLOVE attached to the remaining hamburger!
Instead of using the styrofoam that usually comes with the hamburger somone had used a blue latex GLOVE. My mother than removed the other section of the hamburger which she HAD NOT COOKED and lo and behold THERE WAS A MATCHING LATEX BLUE GLOVE attached!
I then called the Roanoke Rapids Walmart. Where I spoke to the Associate in the Meat Department (Ashley) who informed me that the Meat Department Manager was not in but that Walmart did not personally package the meat and did not use blue gloves at all BUT That the meat came from a processing plant! She then apologized and understood my concern and instructed that I call the store manager since her manager in the meat department was not in.
I then spoke with Mickey the store manager and was instructed that if my parents brought in the damaged meat, and the latex gloves, and the packaging that Walmart would replace it (how rewarding). Yet, little was said about why the latex glove was found in the meat as I got more of an understanding and knowledgeable response from the meat department. However, upon further questioning about the product, I was informed that if I brought in all of the aforementioned vs just taking the meat back to a local Walmart she could run a check on the packaging and write a report to see if the manufacturer or processing plant would assume liability. I asked her what that would mean for me and she said that since I didn't eat the meat then she could not say but probably nothing.
And although I did not eat the meat, others before seeing the blue glove did eat. Hopefully, PRAYFULLY with no side effects, but I did not think that situation was handled very tactifully or concerning. And while I understand that she did not want to be legally binding, a better customer service approach would have been better warranted and appreciated. Photos minus the meat have been taken but other than that the originial contents have been disgarded with the garbage.
Reviewed Aug. 25, 2008
After the cashier rang up my groceries,I handed her my coupons to scan. I had already swiped my debit card to speed up my time at the register. Because the cashier was busy talking about nothing in peticular she hit the total button to finish the sale without taking my coupons. Occasionally, in the past this happens even when I point out the coupons as soon as I get to the cashier. The cashier always apoligizes saying they forgot and then asks me to rerun my card. Because I am a resonable individual and understand people forget or make mistakes I gladly swipe my card again and finish my shopping experience smoothly.
But tonight this cashier would not let me rerun the card. She gave me my receipt and told me if I wanted to get reimbursed for my coupons I had wait in the customer service line. Even though I felt it was unfair that it became my responsibility to fix her mistake I stood in line. I stood there twenty minutes debating whether this was necessary. I decided it was necessary if at least on priciple. I am making efforts to save money even while a company that prides itself in saving me money was very careless about my time and money. I even tried to voice my frustation to the customer service rep. at the customer service desk. My comment landed on deaf ears as he was trying to do several things at one time. He barely acknowledged my comment at all.
Reviewed Aug. 24, 2008
My granddaughter Katelynn died last fall due to a fault design in her Simplicity winnie the pooh 4 in 1 bassinet.. the rail design allowed her to slip her legs through and as she kept inching out she slipped lower. finally her lungs were unable to expand. this happened almost a year ago. weve done everything in our power to alert people.
our biggest fear was another baby would be harmed before it was taken off the shelves. Walmart is very aware of what happened. But continue to sell it with a five star rating. Our biggest fear came to life this week. a baby from kansas city missour died because of this same bed. please tell everyone you know this is still for sale but should not be. thank you.
Reviewed Aug. 24, 2008
I refuse to go to walmart! The store is always a shambles, the counters are ripped apart, and the sales associates either ignore you, or deliberately avoid you. I do not understand how you can be standing less than 2' away from the cashiers and yet they can act as though you are not even there. A simple hello, or have a good day could make the atrosiously long lines more bearable
My 4 year old son was standing by my side looking at some treats on the end of an aisle when an employee can whipping around the corner on one of their pallet jacks, and knock him over. The man KEPT MOVING! He didn't even stop to pick my son up from the floor, another associate saw it and came over, but had the nerve to tell me that my son should watch where he stands, we're working here. Luckily he was fine, but because of that and the fact that you have to kick merchandise out of the way to simply walk down the aisles I will never go there again. I'm going to Kmart where they actually care about the customers.
Reviewed Aug. 22, 2008
I bought a GPS unit. I was uncertain about which model to buy and the sales assoicate told me not to worry about i because I would have 30 days to return the product if it wasn't what I wanted. I bought the item on 8/2/08 and knew within a few days that it did not have the features I was looking for. I did not hurry to return as I had 30 days.
I went to return it today 8/22/08 and was told it had to be returned within 15 days and was shown some fine print on the receipt. I calmly appealed this policy, stating that I was informed otherwise by their sales associate. When I spoke with the manager he told me again that this was their policy and he couldn't change the policy. At this point, I became a little heated and said, obviously his sales associate had already changed the policy by misinforming me, that exceptions could always be made to policies and that sense I was given misinformation they needed to avoid false marketing by taking back the d#$@ GPS.
Bill then looked at me and said, well, I was going to do it for you but since you cussed me I am not going to. I was flustered and asked what I had said that was cursing, he told me I said, d@#! gps and besides, no one was going to talk to him that way in front of his costumers. I said, so you could have done it, made an exception to the policy but you are not going to because I cursed? He said, yes.
I asked to speak to his supervisor. He refused. I said I would wait until they found someone who could talk to me. He said if I didn't leave the store immediately they were going to call the police and have me escorted out of the store. I couldn't quite believe what I was hearing. My husband went in to the store and they confirmed that they wouldn't change the policy since I had become angry and cursed. What recourse do I have?
I am now humiliated, threatened with police action and still out over one hundred dollars because the Walmart employee gave me misinformation.
Reviewed Aug. 21, 2008
I took my Amtron Watch in to have the battery changed. I had bought the watch from K-mart on sale for $54.00 in 2006 for a Christmas present to myself. Then the battery went dead sometime around July 2008. The girl behind the jewelry counter took my watch to change the battery. I noticed she was having a hard time getting the back off my watch. She kept making faces and sighing. After about 6-7 minutes, I was starting to get nervous and thought I should tell her never mind, I'll take it back to where I bought it but at that point she got it off. She put the battery in and snapped the back back on. Then she went to set it. She moved away from me and kept messing with the watch. Then she made a face and came back over toward me and put my watch on the counter.
I paid her. Then I picked up my watch and she hadn't set it. So I was going to set it before I left so I could wear my watch. When I went to set it, the stem fell completely out of my watch. It was broke. I told the manager what happened. The manager explained to me that the clerk is suppose to have the customer sign a paper relieving clerk of any responsibility for mishaps (or however she explained that) to watch. She also stated that the clerks are to set your watch before giving it back to you.
Manager then called girl over to talk with her. The clerk said she just popped the battery right in. I said it looked like she was having trouble because it took her a few minutes and she was making faces. The manager took the watch apart and found the stem was broken. She said that was unusual to be broke there. Said you would have had to set and wind it alot of times. I told her I had only set the watch 2 or 3 times since I had bought it and that was because of daylight savings time. I also told her my watch was working last time I set it. She said maybe I could have a jeweler fix it. I took my watch and left. I was very hurt and upset that they dumped me like that.
A week or two later, I went back and asked for the top store manager. They called the manager who was over the jewelry section. I told him the story and he went and got the manager that looked at my watch the first time I was there. The jewelry manager told me he would have to do some research and then get back with me. To this date, I have not heard a word from anyone from Walmart. They just blew me off again. I was so hurt that I promised myself when I bought another watch - IT DEFINITELY WOULD NOT BE FROM WAL-MART. It is not fair that I went in with a working watch and came out with a broken one.
Reviewed Aug. 21, 2008
I am a 74yr old woman and I just wanted some help to purchase a watch battery. I was told I could not be helped because my watch was not purachased there and [they] do not sell that make. He said he was not allowed to work on it. I have had help before in purchasing a battery for my watch. I will never again purchase anything from that departmnet again. In fact I get more disatified with [their] store all the time. I can find what I want elsewhere. all the time. [They] are either out of or no longer carry the items I want.
Reviewed Aug. 21, 2008
I went to Walmart and purchased 2 Wii Game Console Systems on 8/06/08.The lady in elec took the systems to cust serv desk to pay for them. Amber was the assoc working. I told her those 2 were mine and I was ready to pay. She told another women that came to help me. After I finished paying Amber says due to company policy we are only able to sell one per customer per day. I said I had already paid for them and had never heard of that. I said one of the systems I'm buying and the other my daughter who was with me. Amber says that she has to be 18 to purchase. I told her that was ridiculous and the system is rated E for Everyone so there is no problem in her purchasing it. I said I wanted to speak to a manager she said there was not one.
During this time there was about 2-3 customers behind me witnessing this. One of the customers said she would buy the system for me because what was happening was unfair. She expressed how this was not proper cust serv. What's really funny is that no one knew about this policy to start with! It seems like just out of the blue she comes over and wants me to refund one of the items I already paid for. Did she want one for herself and realized I bought the last ones?
This is not the first time I have had an issue with customer service at this store. If Wal-Mart is so concerned about 100% cust satisfaction then it should train it's employees to deliver that. Besides making me terribly unhappy, they showed a poor representation of themselves to the customers that were around. If this is the way I am going to be treated I would much rather drive another 20 miles to Chillicothe.
This company humiliated me in front of other customers through no fault of my own.
Reviewed Aug. 20, 2008
we purchased a ceiling fan from wal-mart made by this company and the switch that operates the fan part keeps breaking. we exchanged one unit and the same thing broke on the second model. walmart won't take it back and we cannot get a response back from aloha. I do not want a new model, it's obvious the company is not concerned about quality products. I'd just like a refund.
we have no working fan in our dining room and no way to collect a refund to put towards the purchase of a quality fan from a reputable manufacturer.
Reviewed Aug. 20, 2008
I was returning a few items that did not fit my grandchildren and I had to wait while the greeter scanned and ticketed each item and then wait again at the return desk. This double wait was very frustrating as the wait at just the return desk is usually quite long and I have other things to do with my time. The man in front of me had about 30 items to return and it took the greeter 45 minutes to an hour to scan and ticket each of his items then he had to have each item scanned again at the return desk. This is totally unnecessary.
There was no damage just a total waste of a lot of my time. I will not be buying Christmas gifts at WalMart if this is what we have to go through to return any items that do not fit or are inappropriate for any reason. Other stores have much better and faster return policies.
Reviewed Aug. 19, 2008
Being a Senior citizen and on a really fixed income, I really depend on Wal-mart in Milford, Pa.,to do most of my food shopping. What really bothers me is this: Many times when an item is on sale, with the current price on the shelf, it always rings up at the before the sale price. I have had this happen numerous times. It may say $2.50 but will ring up as maybe $3.98 (for instance). This has happened so many times, I can't keep track. Don't they change their computers accordingly?
I think it is a way for them to sell things at a higher price, and the buyer may not catch it until they are at home and look at their receipt. Believe me, I pay close attention to what is being rung up. So many times I have had to go to customer service and get a refund.
Another gripe I have is this: So many times I go to buy something that I usually buy, only to find out that Wal-mart is no longer selling that item. It's not only food. I went to buy embroidery thread, and they told me they no longer carry this. Where else can I go to find this item? I can't travel too far. It is a real shame. I really feel that Wal-mart is not all that its said to be.
Another complaint is that 3 different frozen foods I went to buy were cut or split open! I guess whoever unpacks these for the freezer is not too careful with the razor blade. When I got home, my ice cream had a big slit cut through the top, letting air into it. With my vision the way it is, I did not notice this until I got home under better light. One good thing I can say, is that the personnel in this store are very friendly and have been helpful.
Reviewed Aug. 18, 2008
I went to the jewlery connter. The rings are in holders with cardboard prices on the right end. The ring had a visible price tag of 149.97. It was in the 200 row. The 150 row was right above so I assumed it was placed in the wrong row and it was 150. That is what it was marked. Why would I assume any different than the price on the item.
I went to purchase it and was told the 150 was the OLD price I had to pay the NEW price 200. I talked to Terry the manager and she informed me that it does not matter what the item is priced that they do not have to give it to the customer for that price. Their policy is to give you 3 dollars off. Making sure I am understanding her correctly I gave an example. I said if you have a shirt marked 10$ and it scans 15 you will give me 3$ off and i will pay 12$ but will not give me the price you are advertising it as being. She said yes.
According to her there is no law that a store has to give you the item for the price they have marked. It was not like it was a slap sticker that was altered and could have been from another item. I could see that. It was a tag attached to the item with a price sticker from walmart. It is also in a locked case. If this is the case stores can put any price they want on an item and charge what ever they want? does not sound like that could be right.
Reviewed Aug. 18, 2008
i am a regular customer at store 2881 in osceola county florida. the last 6 month not one's i been in the store and the restroom been clean. it become a concern and a problem because of sanitation. the last time i was there 08/06/08 i enter the bathroom and one of your employee just got out of the one i was going to enter since it was a line; and your employee orinated all over the toilet seat. how discusting you will think she was going to clean it i ask her to pleased do so she got offended and defensive. i wonder if the woman restroom look like this how does the man restroom look!!!!
I am a district manager for a multimillion dollar store and i tell you none off my store look like that. it look like a old careless bar!!!! i wonder if you don't have a manager who care of is it that walmart corp don't care let me make a sugesting that work for me at my stores; make everyday a employee all day responsable for the apperance of the restroom and also handler out comment card for customer to fill it out thank you
it is a sanitation issue, and a health problem
Reviewed Aug. 18, 2008
I was at the Walmart in Commack, New York. I was around the fitting room approximately on August 1, 2008 between 9:30am and 10:00am. There were two spanish speaking women there. They were suppose to be working instead they were talking about me in their native language. I'am bilingual they were just hanging around not working. People do not know who is bilingual. That is not very professional.
Reviewed Aug. 18, 2008
Purchased a router on July 9th. The product was used, and the wrong item inside the box. I don't go to walmart very often because of the distance. When I attempted to return it on August 15th (they have a 45 day policy on computer perf.) They refused saying that if it were not the correct item in the box, why hadn't I returned it sooner. I was told, that people don't wait that long if it is the wrong item in the box. When threatened with a report to the DM and 1800-walmart and a charge back (paid by visa) they said go ahead. They asked me to leave.
I have someone's used, non-wireless router, in a wireless router box. $34 + tax down the drain, until I go in to the bank Monday and file a dispute.
Reviewed Aug. 17, 2008
I purchased a RCA tuner box using a coupon 5/4/2008. The tuner box was defective. We have not been able to exchange the tuner box because Wal-mart does not have any in stock during normal business hours that are non-working hours. When they do get them in they are normally when we are at work and then are gone with in a short amount of time because they only get a few in. We have asked them to call us when they get them in. They stated that they can not do that and so we have to keep calling them. We have asked management to hold a box until we can get off work to exchange it on the days that they are expecting a shipment, they will not do that.
We can not return it for a full refund because we used a coupon. Meanwhile we are out the $ and Wal-mart gets to keep it in their pocket without providing a working tuner box for over 3 months now. This seems like consumer fraud to provide defective products and not allow to exchange due to insufficient stock. This should have been disclosed prior to purchasing the item. They should have stated we can sell you defective product and you may never be able to exchange it for working product. Buyer beware.
We have been out the funds for the box ~50.00 but have not been able to use it to watch HDTV and have no known date in sight when we may be able to get a working product. We have driven to the store on multiple occasions only to find out that the stock they got in earlier in the day is gone. This is about a 20 min. drive. We have been out a lot of time calling the store and trying to get a working model.
Reviewed Aug. 17, 2008
I went grocery shopping on 08/06/2008. The shelves looked like they hadn't been stocked in several days so there were things I couldn't get that I had planned on such as Cains coffee. I also picked up a cantaloupe out of a bin that said $1.99 as the price when I got to the register the cashier never spoke when she rang up the cantaloupe.
I told her that was the wrong price. She said that I had gotten an organic and that it was higher. When I went back to the bin I noticed that there were organics in the bin mixed with the other cantaloupes and I feel this was done on purpose to get people to pick up the organics instead of the cantaloupes onsale. If Walmarts was not the only store that sold Cains coffee I would never go back there.
Reviewed Aug. 17, 2008
While at the Brick, NJ Wal-Mart at approximately 6:45pm on Saturday, August 15, I was finished shopping and proceeded to the Express Checkout where the cashier, then scanned all of my items. When it was time to pay, I used my debit card in the machine provided. I then entered my pin and was told by the cashier that my pin was wrong. So I tried again and it say wrong pin again. I could sense something was different with the debit machine this time since I had used it many times before and never had any problems. Here is where it got very embarrassing for me.
With 3 others customers behind me waiting and watching all of this, the cashier told me that "maybe I didn't have enough money to pay for the items". I then told her that now she was insulting and embarrassing me in front of other customers. Her response was "Don't you have a Credit Card you could use?" I do not use credit cards and I don't think it was right for her to suggest that so I told her "No, I don't use credit cards, which is why I am debiting my purchase." She then said "Maybe you hit your limit for the day and that I may have debited too much already." Again, the reason I use my debit card is so that it will be treated as cash.
The last time I checked, I didn't have a limit on my debit purchases since it came directly from my checking account. In addition, I had only charged about $100 that day so I can't imagine I would be over any "phantom" limit she thought existed. I then asked her what I should do since I had a cart full of merchandise and she said "Can you get cash out from the ATM machine?" So I said "I guess, but I don't usually like to use my savings account to pay for things and I hate getting charged for taking out money, which is why I use my Debit card."
So I went and took $40 from the ATM machine and went back to the line where my cart was with the items in it and stood there while I called my bank to make sure my balance was sufficient to cover the purchase that she had told me was denied.
Well, of course, it was as I told her. As I was standing there, I could see she was going to ask me if I wanted to check out, but then when she saw me on my phone, I saw her make a gesture with her hand and then say "oh, forget it, he is on the phone anyway." At this point, I debated just leaving or going to a manager right away, but I had my baby's formula in my cart and needed to get home so I could feed him so I just stood there and waited as she took other customers in front of me. Finally, after 4 or 5 other customers were checked out, she finally re-scanned my receipt and checked me out and I had to pay her with the cash I had to take out of the ATM machine.
While there was only minimal economic damage (i.e. fee for ATM withdrawal) being a resident in Brick and a loyal customer to Wal-Mart, I was very embarrassed and insulted that this woman would say those things and treat me like that front of other customers. Telling someone and all the people around them that they can't afford something because they are either incompetent or their machines are is unacceptable and slanderous in my opinion and caused me some mental damage of people will perceive me. I give a lot of business to Wal-Mart for both personal and business use, but this experience made me think twice about where my money goes and what I will tell people about my experience.
Reviewed Aug. 16, 2008
I had to quit my job at Wal-Mart as, even with a doctor's note indicating I was too sick to work, they could not hold my job. I was sick for 6 weeks and ran up doctor's bills of over $1000, $500 of which I had to pay! One of the doctors finally told me I had developed a severe bronchial and sinus infection while at Wal-Mart. Could it have been from the contamination from the shoes from China? One of the doctors told me "yes." I lost my job, built up doctor's bill which I am still paying on, lost weight, had no energy, could not get another job anywhere else as I was too sick to work, needed bed rest for a month, and only added to our financial problems.
Reviewed Aug. 16, 2008
$80.00 was debited from my account that I did not personally ask for nor receive. It happened while I was paying for a $42.45 grocery bill at the checkout. A total of $122.45 was debited. It appears that the checker pocketed the money.
I have been instructed to return to the store with the receipt for consideration of my situation. This is a major hassle as I must arrange transportation.
Reviewed Aug. 16, 2008
Recently I took some photos of my granddaughter to Walmart. I wanted to make extra copies. After waiting for 15 minuts for the Kodak photo center to process my order I took it up to the girl to pay for it. She proceeds to tell me that she can not sell them to me. There are copyright laws and the pictures of my granddaughter were done in a photography studio. I could not have the pictures. I wanted her to show me how she know this. Was there a different number on the back of the photo or was there a name of the studio on the back? Of course she was clueless on that subject. She did say that they looked like they came from a digital camera and I asked her how did the photographer have a couch and flags in his studio.
One of the pictures was of my son being swore into the Army. She refused to give me the pictures. We discussed this matter with one of the customer service managers, and he stated they can not develop the pictures because of copyright laws. Of course I asked where in the store is this copyright issue posted. He had no clue, but I could take the photos to Kinko and have them developed. Then of course I told him that Walmart needed to education their employees better on what is a professional photograph, and of course his employees need to lose their attitude. Their clerk really needed an attitude correction. Needless to say we have nothing to show for our adventure but frustration and no pictures.
Reviewed Aug. 15, 2008
I shop at this store because it is the closest to me.I will not shop there anylonger.Everytime i go to this store people come up to me in your parking lot wanting money Iget scared when i am alone at night My husband tells them to go get a job That scares me too I am afaird he is going to get hurt I want to know where your security is at.
I have a H.E.B. just as close to home and nothing like that has ever happened to me there.Nor has it ever happened at any of your other stores i have been to. I truly hope you can do something soon Contact me and let me know when your parking lots are safe again. I have complained to the store manager twice now & still happened to me my last visit The store to whice i am talking of is #3279 at Loop 410 & Hwy 87 San Antonio Texas Thank You
Reviewed Aug. 15, 2008
This morning on my way to work I stopped in the North Dale Mabry WalMart to cash a check. Since it was so early in the morning I thought I could get in and out very quickly and get to work (well that didn't happen.) I waited in line for 20 minutes and when I got to the register, I was told that they were not cashing checks. There was no sign posted in the store with reference to the fact that they were not cashing checks today.
Reviewed Aug. 15, 2008
I used to love going to Walmart but anymore it's a hassle. I love to sew, they got rid of all the material in all the stores close to where I live so now I have to go someplace else and pay twice as much for material. I sure do wish I knew the reason why they just have a little hobby section now and not the material. They can't say nobody was buying it. The women who worked in that department were ALWAYS busy
Reviewed Aug. 14, 2008
I had the worst customer experience in my entire life at the Wal-Mart location at Keeamoku Street in Honolulu, Hawaii. I firmly believe that I was mistreated by one of [their] employees. I left your store angry, in tears, and had injured and bloody toe caused by your employees.
I returned a SpotBot Cleaner, which I had purchased for my mother as a gift, to the Wal-Mart located on 750 Keeamoku Street in Honolulu, Hawaii today at about 5:30 pm (but did not have the receipt) because the item was not working properly. At the Customer Service counter, the clerk who helped me said that she needed approval from her manager first. Her manager then came and called someone from the Houseware Department to check the device. The Houseware Department employee checked out the SpotBot and confirmed that the product was defective. Then, a different supervisor came and told me that because I did not have the receipt and the product was over $100, she could only give me an even exchange for the same product. She told me to get the SpotBot myself and a clerk would be able to finish the transaction at the Customer Service counter.
As I carried the 20- pound cleaner by myself back to the Customer Service counter, I realized that I really did not want another poor quality SpotBot vacuum cleaner (which I had invested $141) that will probably be defective or break down. As I was waiting at the Customer Service counter to finish the transaction for the exchange of the products, a Wal-Mart employee accidentally dropped her heavy, 12-inch two-way radio on my toe, which was excruciating in pain and caused my toe to bleed and made me cry. She was apologetic about dropping the radio on my toe, but by then I was quite frustrated with the situation of having to lug back a product that I no longer wanted-- by myself-- wait in line again, and then have my toe injured by a Wal-Mart employee. The associate understood the situation, and proceeded to give me merchandise credit instead of the same product.
However, her manager came and disapproved the merchandise credit. The manager said that because I did not have a receipt, I needed to sit and wait while Wal-Mart security looked through one month worth of security video film, to make sure that I did not steal the SpotBot cleaner from the store, and that I had actually purchased it from the Keamoku location. I was very angry that although the manager knew that an employee had dropped her large two-way radio on my toe (and my toe was bleeding) she failed to acknowledge the situation. The manager did not apologize or ask me if I wanted to take any action against this situation. Instead, she aggressively instructed the clerks that I needed to wait until security searched all the film.
After being accused of stealing the SpotBot because I did not have a receipt, I was frustrated and requested to speak with upper management. The Assistant Store Manager handled the situation great. Only after I explained the situation to the Assistant Store Manager, did I receive an apology for the toe injury. The Assistant Manager listened and gave me merchandise credit. Although the Assistant Manager asked me if I wanted to write up the incident, I declined, with the rational that my toe may hurt only for a week or so and that it was just an accident. I was much more angry and frustrated with the rude and completely unprofessional manager who accused me of stealing a 20-pound vacuum cleaner.
Unfortunatly, I left the store distraught and disgusted and did not take down the names of the employees who were helping me. Never in my entire life have I experienced that type of degrading and poor customer service. Although I was granted merchandise credit for the defective item, I had such an aweful experience, that I will most likely give away the merchandise credit no longer shop at this location. I firmly believe that the customer service at Wal-mart in Honolulu, Hawaii needs much improvement.
Reviewed Aug. 14, 2008
I had a hard time getting any help from people visiting with friends and boyfriends
Reviewed Aug. 13, 2008
My daughter ordered an easy-bake oven on July 24,2008 for her cousins 5th birthday and she order it to be delivered 2nd day mail so it would make it to her party on time. This oven still has not made it yet. The first time that I spoke with some one they told me they would refund the postage she had payed. But the oven would soon be to the little girl. I spent 45 minutes on the line with this lady. And she also told me that two day meant after it left the ware house and was in the mail. The oven still has not arrived.
I called back and talked to a young man on August the 11th and I also spoke with his supervisor and was told that Wal-Mart has done all they can do. Let me back up for one moment I spoke with a lady on Aug 8th that promised me the oven would be in the mail on the 8th and in would g out over night mail that has not happened either . That is when I spoke with the gentleman on the 8th and his supervisor and they told me they could not do anything else. They have no control over the US postal service.
Now what this boils down to is a 5 year old is waiting on a birthday present from my daughter and she has been waiting from 7-24-08 till now and still has not gotten it delivered to her and Katlin is disappointed about this and Wal-Mart does not care.
Reviewed Aug. 13, 2008
Walmart refused to accept the return of a defective Zune MP3 Player two days after purchase allegedly because the serial number on the box does not agree with the serial number on the Player. I purchased the Player on 8/10. Docking software had to be downloaded from Microsoft's site before I could charge the battery. I could not get this loaded until early Monday morning. By late Monday night I realized that there was a problem and was told by technical support to return to the vendor. I did so Tuesday morning (8/13) only to be told about the problem with the serial number.
The Asst. Manager insist that I was attempting to return merchandise not purchased at their store. This is not true and my husband who accompanied me can vouch for this; I do not have another Zune player. I have never had this problem before and cannot believe the lack of assistance from Walmart. I paid $265.23 for merchandise that does not work and cannot be reimbursed or given another one.
The manager, Tisha, was not present when I visited the store and she has not returned my phone calls. Walmart accuses me of trying to defraud their store but I think they have sold me refurbished merchandise packaged as new merchandise. Can someone please help me resolve this issue? Thank you.
Reviewed Aug. 13, 2008
i am 55 years old and she would not sell me spray paint because my son was going to hand her the money, i then ask her if i could hand her the money, and her reply was no, it is aginst the law, then she refused service for today so then i went out and got my husband and he bought the paint and the paint was for my son to paint a mower she acused me of buying the paint for my son to sniff.
we belive she was stereo typing us because of the way we looked, or because of the way i talked, because i had cancer and had half of my tongue cut out? i just do not understand why a 55 year old woman can not by paint, or when the store can decide when i can or cannot buy paint. then she said i could come back tomorrow and buy it now what is the diffrence if we buy it today or tomorrow i think this manager could have taken care of this another way. (not a happy shopper)
Reviewed Aug. 12, 2008
I have been a Wal-Mart shopper for years....lately I have been very disappointed in the employees (including managers) customer service skills....I have decided I will no longer be a Wal-Mart shopper...The last 4-5 visists have not gone well. It first started with a fishing pole I purchased for my husband...the reel on the pole locked up after a weeks use. I didn't keep the receipt and all we wanted to do was exchange it. They didn't want to...so we got the manager involved....then when we brought the exchange back to the counter they acted like they didn't know what was going on...and we had to get the manager involved again. this took about 2 hours.
My other complaint is we have two Wal-Marts in our town. The newer one does not have as much selection as the older one. The newer one is closer to my home. And the newer one is always running low on stock. Another complaint, my husband needed tires on his vehicle so of course we chose wal-mart...While his vehicle was getting new tires, he did some grocery shopping....Paid for the tires (over $300.00) and paid for the groceries at two separate cash registers, got home and noticed he was missing a bag of groceries. The next time we visisted Wal-Mart we presented them with the receipt with the items we did not get highlighted on the receipt....They would not honor it.
They asked the cashier if she remembered my husband and she said yes and then they ask her if she remembered if he got all his bags. Well, of course she is going to say yes. I said that's it? You can't pull the tapes? Then the manager I spoke to said that they could not pull the tapes....and proceeded to tell me how some lady tried to make off with a cart full of groceries without paying for them. I said that doesn't have anything to do with our case...we spent over 300.00 in tires and 75.00 in groceries today. I'm not trying to steal anything...
My last and final visit from Wal-Mart was Sunday...My husband and I decided to motorcycle riding....the weather was cooler than what we expected, stopped in Wal-Mart to buy sweatshirts. They had a rack of hoodies marked $10.00. So we each picked one and headed to the cashier. She rang one up and it came up $12.00..I brought it to her attention that it was hanging on a rack marked 10.00....She said I have to charge you what it's ringing up. I said no, you will charge me what is advertised on the sign. She said show me. I walked her over to the rack and showed her. Then she called her manager over to her register and said I was claiming these shirts were hanging on a rack marked 10.00...how rude.....I proved it to her! I held my tongue...Anyway then I had to walk the manager over to the rack and show her....The manager shrugged her shoulders, sighed and said Well I guess you can have it Does that make you happy?
I was appalled! I told her it wasn't my problem someone put the wrong sign up and if they didn't want to honor the price they should remove the sign. I also told her they needed to work on their customer service skills. But we got the hoodies for 10.00...And I'm not going to shop Wal-Mart again. And a friend of mine says the 10.00 sign is still in place..
Reviewed Aug. 11, 2008
I was trying to cook some fries for my daughter in a wok that was manufactured by Columbian Home Products. I had the wok on the front burner when I noticed that it was starting to smoke slightly, so I moved to the back burner that wasn't on. In doing so, the wok's handle malfunctioned which caused it to twist off center...spilling a bit of cooking oil on the front burner...causing a small fire. I then moved the wok off the stove onto the counter in fear that the fire would spread to the wok. When I did the wok handle twisted a second time causing the hot oil to cover the top of my hand.
My brother, who was also injured, purchased this wok from Wal-Mart less than a year ago as a gift for his wife. After being injured and treated I started my search for legal representation, I also started researching the wok manufacturer. I went to Wal-Mart to see if the still had the wok, so I could get the part number. I was shocked to find that the wok (same manufacturer) was still being sold, but the handle was redesigned.
I received 2nd degree burns to 90% of the top of my hand. I was prescribed pain medication and burn cream. I can't work, write, and my daughter doesn't even want to look at my hand.
Reviewed Aug. 11, 2008
I sent my 17 year old daughter to walmart to buy primer for a job i was working on. i sent 2 different cans with her to match. one can was empty and the other was 3/4 full. she put the cans in her handbag, went into the store, matched the paint, put the new cans in the cart and the used cans back into the handbag. she went to check out and the cahier asked for her id. she gave him her id and he said he could not sell the primer to her because she was under 18 because it can be used for drugs. she said i am here to buy it for my parents business and i have the company credit card, would that make a difference? he said no. so she said ok and walked away.
she then called me as she was leaving the store to tell me i had to pick the paint up myself and i heard a guy yell, stop you are stealing paint. she said no i'm not my mom sent this with me to match for her. he said why were you trying to buy so much paint. she said my mom owns a business and she has an order she needs to paint today. he said your lying, hang up the phone. the phone disconnected and i was paniced. i didn't know what was happening. all i could hear was this guy screaming at my daughter and i was in another city.
i called information for the niles walmart's phone number and called. i was on hold for the assistant manager, Ty, when my daughter called me back crying histarically. when she was calm enough to speak, she said the security guard, who was approximately 20 years old, had stopped her at the exit doors. he was screaming at her in front of the other customers. accusing her of stealing spray paint. made her empty her handbag on the floor and he rifled thru her personal items while everyone coming in and going out watched. he finally let her go after several minutes of humiliating her in front of many patrons.
my daughter shopped in walmart at least once a week. she is so humiliated she will not step foot in that store. walmart's manager, Debby, said the security guard no longer works for walmart and apologized to me. I told Ty, the assistant mgr. i wanted the guard to call my daughter and apologize or i would come there with her and he could apologize in person. I contacted corporate and the lady that i spoke with was appauled and said someone would contact us. but no one did. i have requested the video for the time frame my daughter was in the store but have not heard from anyone.
Reviewed Aug. 11, 2008
We are very displeased with the services we got from them. with gas at or over $3.50 a gal on top of the fact that the baby the pictures were taken of had to be brought out and put on hold while they tried to figure out what happened to the clerk so all in all we are out over $ 25.00 in gas alone which they can keep.
Reviewed Aug. 8, 2008
There is only one Walmart store to serve four Laguna Madre area residents, many of whom are retired. I myself am disabled, and almost every time I have to go there (it has the only pharmacy in the entire area), an eletric cart is not available. It is my understanding that the store has only three carts that are in working condition.
The Walmart personnel to whom I have spoken about this have shrugged their shoulders and said they have asked time and time again for a repairman, but to no avail. This is shameful, and something needs to be done. Thanks for your concern.
Reviewed Aug. 7, 2008
purchased two pieces of ethernet parts. one was shrink wrapped one was not. shrink wrapped unit worked in a computer, non shrink wrapped unit burned out my motherboard. computer is useless. manufacturer of the board will not compensate me for the computer replacement. I provide documents for the satisfaction of the ethernet board [linksys and cisco] they say I'm lying. I say they're full of bs.
I cannot used my computer because of someone's mistake.
Reviewed Aug. 6, 2008
I purchased the Petjet washer from Walmart for about $25.00 and it worked fine for several weeks, then I noticed that I had to squeeze the trigger harder and harder each time I used it to dispense water until eventually the unit would not dispense water no matter how hard I pressed the trigger. The trigger is the culprit. It is made of a soft plastic that deforms easily and becomes so flexible that it does not actuate the internal water valve. After 6 weeks of use the Petjet washer would not dispense water and is totally useless. I e-mailed M2PETS 2 months ago and have not heard from them yet.
Reviewed Aug. 6, 2008
I took My twin daughters (ages 5 years) in to get a hair cut at the salon and myself an eyebrow wax. Both ladies that cut my daughters hair were very unfriendly and slighlty rude. When we were ready to check out there were a lot of people waiting and 3 people standing at the registers talking. The lady that cut one of my daughters hair checked us out and was very disrespectful while doing so.
It cost over 30.00 for what we had done and as I entered the tip on on my credit card slip I received this as a comment from this person Do you really want us to split $5.00 between the 3 of us? I felt very degraded and felt it necessary to give her 10.00 more as there were many people waiting. She was blunt, rude and was rolling her eyes. I currently work as a customer service Rep and would never think of have that type of attitude towards one of my customer wether I wanted to be there or not. Needless to say that one daughter came out with crooked bangs. We will honestly never use that Salon again. I thank you for taking this complaint in to consideration.
Reviewed Aug. 6, 2008
I purchased a pet safety harness for the car. ASPCA sells them through WalMart and at their website. I bought mine from WalMart. I put it in my car and buckled it into the seat belt buckle. When I tried to remove it the harness strap would not release from my car's seat belt. I have taken it to several auto repair shops and they could not remove it. I will have to replace the seat belt and have it installed in my car. WalMart told me to contact ASPCA but ASPCA has not done anything about this problem.
The left rear seat belt in my 1999 Subaru Forester cannot be used. I have to buy a new one for about $125 and havde it installed. I have not gotten an estimate of the installation as yet.
Reviewed Aug. 5, 2008
This same incident happens each time I go to Wal-Mart. As I am walking to the store, I notice two large women loading their car with groceries. I am sure this took a great deal of time to shop for as much as they had. After shopping, I returned to my car, and notice that their carts were still there. This wouldn't bother me but why are they continually allowed to park in the spaces for "pregnant women". I do not know of one Dr. that doesn't suggest that a preganat woman walk for her health. Further more, this is being abused by the wrong people, with no follow up by Wal Mart. Why not make these spaces into more wheel chair parking as there is never enough of and those are the people that truly need to be close to the entrance. Wal Mart is not buyer/consumer friendly when it comes to enforcement.
Also while shopping, I noticed that the entire first section of the cookies are now all Mexican cookies written in Spanish....if these people are here they need to speak and read English. Why do you cater to and put their products first when we are in America? Sadly, I must say that I enjoy shopping much more at Target! Wal Mart has driven me away themselves.
Reviewed Aug. 4, 2008
I have had this problem many times after visiting the Walmart's in Fort Walton Beach, Destin and other surrounding Walmarts in Florida. No customer service! I was trying to purchase a swing set for my grandson and after standing for 45 minutes in the toy department, watching several employees walk by us, look at us and walk away, talked to employees in the electronic department to get someone to help us, of course nothing came out of that either, finally I went and asked for the store manager to meet me in the aisle I was waiting in, waited another 20 minutes, no one came, then the employee responsible for this department walked by us, stood not 6 feet from us, looked at us, and before I could even ask for help walked away.
Finally, being so frustrated I went to the service desk and requested to talk to the store manager, the employees in the customer service dept wanted to know if some supervisor that was standing around with the rest of them chit chatting could help, I said NO, I want to talk to your manager. Again, I had to walk another 40 feet for her to find out if the store manager was even there, of course not, the assistant store manager was there so she requested he come to the service desk for a customer issue. Not five minutes later he called back and wanted to know if I could wait about 10 minutes he had something else to do. That did it, I said no thank you.
So finally after wasting several hours just to purchase a simple swing set for my grandson for his birthday I walked out frustrated, furious and disappointed. To think that I actually wanted to work for this corporation, what a joke! Walmart's customer service is nonexistent, rude, and very unprofessional. I will never shop at another Walmart and will encourage all friends and family to go to Kmart where I finally ending up, was treated with upmost respect, fast service and believe it or not a lower price for a better product.
I was in and out of Kmart within 20 minutes accompanied by my grandson's birthday present a pleasant experience and will rave about their customer service from now on. Walmart should be ashamed, what a great loss for consumers!
Reviewed Aug. 4, 2008
i was in [Walmart] 3aug, and picked up a can of GV tuna under the tag that said 6oz GVTUNA, however the can was smaller, so i looked at it and it was FIVE ounces for the same price and when i spoke to the ass't mgr, jim, he doubted me so went to look at the sign, than went to make a phone call, than went to the front cust.svc desk and called some one AGAIN, than came back to me and said the 5oz is the same price as the 6oz.
didn't have a sign that said that and i really think that is deceptive advertising. it should be abit cheaper, y'think..... or have the sign corrected to say 5oz. star kist is doing the same thing and with the state of this nation the way it is, i don't need the little irritating problems. thank you
Reviewed Aug. 4, 2008
I've NEVER, in my entire life, been so DISSATISFIED with the service at a Wal-Mart. I purchased a dining set from the O'fallon Walmart Supercenter. When I opened it to assemble it, I found tons of metal pieces in the box that didn't go to anything. It was like someone had taken the table out, put in some metal pieces that they had lying around the house, hot glued the box shut and took it back to Wal-Mart and got their money back. Unfortunately, as I understand it, the Wal-Mart policy was not followed ( Checking inside all returned merchandise especially boxes), and I was the lucky individual to have purchased someone else's mistake.
I don't live in O'fallon. It's actually a half hour drive for me to go there. With today's gas prices, anyone could see why I wouldn't want to drive back to O'fallon when there's a Wal-Mart where I live. So, I struggled with the box to get it onto a truck, and proceeded to return it, with my reciept, to the Granite City Wal-Mart Store. An associate name Shari was working at the service desk and was more than happy to help us with our problem. She called the assistant manager to ask what she should do, and a man Shane came up to us, and told us that we would have to take the "merchandise" back to the O'Fallon Walmart. I understood his reasoning for not exchanging the item. For one, they didn't have any of the tables that I had originally tried to purchase, and two, it wasn't their mistake, and they couldn't take a loss for another store.
I've worked in retail most of my life. At any time, we would return any damaged merchandise, no matter which location the merchandise was purchased, and call the store to ask for a reimbursement for the loss, which went to our corporate offices to be handled anyway. Shane informed me that he talked to his manager and she said that those were the measures to be taken. Later I found out that Shane had NOT talked to the manager Aimee. I was becoming very frustrated after learning that Shane had lied to us about speaking with his manager, and having waited 35 minutes for Aimee to come up to the service desk after being called 5 times over the intercom. She informed us of the same procedures that needed to be taken, which I was fine with.
What I couldn't understand was, if I had purchased the same dining set in Indiana, or Florida for that matter, would I have to drive to either one of those states, just to return merchandise? I don't think so. Before even calling any of the other stores or even calling the O'Fallon Wal-Mart to ask if they would reimburse the store for the loss, she just told us that she couldn't take it back, and that she didn't know what else to tell us. She was very rude and disrespectful. She even stated that, she could call the O'fallon store to ask if they would reimburse her, but she didn't know if they would or not.
I'm fine with the fact that they didn't want to take damaged merchandise from another store. I understand that. But to completely refuse to do so even if having purchased it from, for example, another state, not accepting the damaged merchandise, is unheard of. I've returned numerous things from different walmarts, and have never had a problem before. I wasn't looking for a refund, I just wanted to exchange the product, and if not, I should have been entitled to a refund simply because I had my reciept and they did not have the merchandise I needed to exchange it with. Instead, I was treated as if it didn't matter what I said, I was still wrong, the associates were still right, and they wanted to get me out of the store as soon as possible, so they didn't have to " deal " with me any longer. Like I said, I wasn't trying to get my money back, but I think that if they didn't have the merchandise that I wanted to exchange for, I should have recieved my money back, regardless of which store it came from.
I was driving a very large truck that is not efficient on gas to say the least because the product would not fit in my car. The last thing I wanted to do was to drive half an hour or MORE out of the way just to return a product, that, if it hadn't been for an error on Wal-Mart's part, I shouldn't have even been returning in the first place. I most DEFINITELY shouldn't have been treated as though I was unimportant, and that my issue wasn't of importance either. I should not have had to wait more than five minutes to speak to a manager. I should not have been lied to by the assitant manager. I should NOT have had to drive to a different store over half an hour out of my way, just to return a product that could have been returned at any Wal-Mart. I should NOT have had to have someone of a superior status in the store, speak to me in a rude, disrespectful tone, while I was patient enough to wait for 35 minutes to even speak with her, after she was paged over the intercom five times. We should not have been "shown the door" after my father said he would never shop at Wal-Mart again, if this was the kind of service they took pride in. Aimee should have tried to be a little more courteous. She should have tried to help us with our problem, rather than try to pawn it off on another store. She should have called the O'Fallon store to ask if they would reimburse her for the loss before telling me that she wouldn't return the product or refund me the money that I paid because it "wasn't her store's loss".
I have NEVER been so dissatisfied with customer service in my life.
Reviewed Aug. 4, 2008
After making grocery purchase I notice when I got home that I was missing a few items. When I returned to the store for the missing items the cashier gave me my book purchase and said that I needed to go to customer service for the other bags that she logged in the book. I go to customer service and had to wait for almost an hour to retrieve my bags. The cashier named Steven could not find the log book nor my purchases. The original cashier was called and she show Steven the log-in book as she retrieve my bags.
Steven explain that people make mistakes. Upon gathering my bags and leaving I heard Steven say to the customer next in line that people make mistakes like her mama made a mistake. I have never been so humiliated in my entire life. I found the security guard and explain what was said to him and he said that he would question Steven about it.
All I know is that I will never shop at that particular store again. And there should be repercussion regarding customer service relations for those inconsiderate employees. Public humilation
Reviewed Aug. 3, 2008
UPDATE TO EMPLY DELL COMPUTER BOX POSTING: After conducting an investigation the store made things right. Actually, once they decided they were willing to provide the computer, they were out of stock on the model we should have had and gave us an upgraded model. My faith in Walmart is restored.
Reviewed Aug. 3, 2008
I called this store multiple times to reach a department and the Operator would put me on hold for 10-15 minutes then the phone would just go dead. Then when I called back she just started hanging up the phone. Wal-mart knows people have become so dependent on it guess customer service means nothing to them now.
Reviewed Aug. 3, 2008
I purchased a computer on Tax Free day hoping I would save money during that time. When I got home I noticed the computer had been used before and repacked. I tryed to use it anyway and it would not work. I called Renee (Assit Manager With Walmart) and she was very disrespectful and stated she could only allow me to return the computer or refund my money. I told her that I live about Thiry miles away from Walmart and gas is very expensive and she state Sorry ( in a Sarcastic Tone).
I went back to Walmart that night and argued with her for thirty minutes then she finally said give him a 20 dollar gift card and walked off. I took my refund and gave them the gift card and left. I lost four hours and gas because the computer was put on the shelfe after being returned. They should acknowlege their mistakes and make them right without wasting all your time.
4 hours lost, Stress and approx $50.00 in gas.
Reviewed Aug. 2, 2008
I went to purchase a $350 money order. I swiped my card as a debit, it said approved, but the reciept the popped up said voided. The cashier told me to swipe again. I told her I was concerned about getting double charged, but she assured me it wouldn't happen, as the transaction was voided. However, I was double charged.
Walmart is telling me I must wait 7-10 business days for the money to be electronically put back on my card, during which time I have no money. My bank said that walmart recieved their funds and has no reason to not give us a cash refund. However, walmart is refusing to do that ans just giving us an oh well attitude. Why should I have to pay for their mistake?
I have no money and 2 weeks till another payday. Meanwhile, walmart is $350 richer off an item they didn't sell.
Reviewed Aug. 2, 2008
I purchased three (3) sets of faux wood 1.5 inch , 72"X 74" blinds on March 21.08 from The WalMart store in Ruston Louisiana. Shortly thereafter, I got sick with lower back pain and eventually went in for surgery,April 18, 08. I had a type of female hernia. I was not released from the doctor until 5-31 with orders not to lift anything over 10 lbs for several more weeks and then not over 20 lbs.
The later part of June, I had my daughter help me with the blinds only to find out they were too wide. I brought the blinds to the store in Farmerville because it was closer. I loaded the heavy blinds in my car and unloaded them at the store. After 30 minutes of them cheking and rechecking the bar code on the boxes they did consent that I had purchased the blinds from a Wal Mart store, but not theirs. I had given them the receipt where I had purchased them in the first place. They talked checked some more, supposedly alled the manager at Ruston Wal Mart and then told me it had been over threee months from purchase date and the manager at the Ruston Wal Mart also agreed I could not get my money back.
I left and reloaded those blinds in my car and called the Walmart store in Ruston. The manager was on vacation and had not been there to speak to anyone. I understand the policy, but at least give me the courtesy of a consumer who frequents their store weekly. I do over $ 3000. yearly in prescriptions. I will call the Ruston Store Monday when the manager returns to work. I either want my money back or a credit for the store. I willl move all of my prescriptions from Farmerville Store.
Also they cannot keep the pharmacy open because of personnel problems, nor can they keep help. Every time I go in there there are new people who do not know the store. I think managment is the problem with customer relations and with employee turn over. There was a sign needing 4 people to work taped on the employment computer. There are 4 Wal Mart stores in the surrounding area and each one is laid out differently. I want my unusual illness to be a factor in the three month refund policy.
I want a refund of my money $ 57.00 per blind and tax or a credit. It does not make me any difference. I am 66 years old, I am disabled to work and have been since 2003 after a bad fall on my job resulting from severe injury. I worked at the Judges office. my work experience has taught me policy is a good thing, but circumstances surrounding the policy is suppose to make a differnce. As I said I want a credit or my money back, I have the receipt where I paid for them. Thank You,
Reviewed Aug. 1, 2008
My husband and I went into Wal-Mart today to get our shopping done and buy a few odds and ends. On the way to the register we picked up some World of Warcraft game cards that we collect because they were marked at $3.97, thinking that was a great deal, we picked up two packs. When we got to the register though they rang up for $9.97. When we mentioned it to the very unfriendly cashier, Julia, she went to check the price and didn't return for about 3-5 minutes. In that time, we had time to read their policy on the register that clearly states if a product rings up for a different price than is on the shelf then we get it for the price that it is advertised for.
Well, she came back and told us that $9.97 was the correct price and that the vendors put the stuff up on the shelves so it's not their fault and too bad pretty much. We pointed out the policy and she shrugged and said she couldn't give us that price and offered to take the items off our transaction. Then she finished scanning up our items and rudely gave the receipt to my husband. Since there was a long line, we waited until after we paid to contact a manager.
We saw a manager (his nametag said he was the manager for the eyeglasses place but I didn't catch his name unfortunately) immediately after we paid for our items and pulled him aside to hopefully get the situation resolved. He asked my husband to show him where the product was and when he got over there the price had already been peeled off (by the cashier, presumably). I just wrote to Wal-Mart about it though I'm not really expecting any response to it nor do I think there's much else I can do. But I'm upset that they have policies clearly posted but don't hold up to them. Had we not been paying attention we would have paid $12 more than we were expecting to pay for a couple decks of trading cards.
The only economic damage will be that my husband and I will be shopping at a different store from now on even if it's less convenient to drive a few more miles so it's going to be more gas use for us and less money for Wal-Mart.
Reviewed Aug. 1, 2008
After finding a listing for Farmer's Markets in the area, I called the person who sets this up. He stated that he had lost all of his locations that had been in the WalMart parking lots because they sell produce and they do not want the Farmer's Markets there. I know some will say this is 'just business' but WalMart professes to help the economy. I am now a former shopper of WalMart.
WalMart is hurting the local economy by denying the farmers a place to sell their fresh produce from their PARKING LOT. Had they allowed the markets, this would potentially bring in customers needing incidentals who would otherwise not use their store(s).
Reviewed Aug. 1, 2008
I went to the local Wal-Mart Supercenter to develop pictures at the Kodak kiosk as I have at least 4 times in the past. I verified over 10 of the over 200 pictures, that I took from 2 digital cameras with similar aspect ratios, to assure that the red box outlined the entire portion of the pictures--which it did on all 10+. Once I completed my sampling verification, I selected all of the images and printed them--about 2/3's were 1x1.5's and the other 1/3 were 2x3's.
After taking the 82 4x6 sheets of pictures home and cutting them (as Wal-Mart does not cut them for you), I found that 27 sheets had heads, arms, and legs of the people in the pictures cut off. Since this has happened to me before and it was not an issue returning and recreating the pictures until they were correct, I went back to Wal-Mart to do the same once again. Unfortunately, I do not have other relative (in the same area and at a similar cost) picture processing/printing options available to me in the same area. Otherwise, I would have not returned to Wal-Mart after the first instance of this because my time is more valuable to me than what it has been taking to correctly develop these pictures at Wal-Mart.
Upon returning the pictures a lady named Teri, in the photo department, was very rude to me. After honestly informing her that I verified a sampling of the pictures to assure that they would print without cutting important parts of the pictures off because I do not wish to take the time to verify every picture and do not feel that I should have to as the Kodak software should be selecting the whole picture for me, she insisted that I need to do this and began raising her tone to me and speaking down to me as if I am an idiot. I could not believe that I was being treated like this by someone that - to my knowledge - should be helping me.
So, I continued to tell Teri that I have encountered this issue before and asked her if Wal-Mart had any other printing options that might be better for my needs. She continued to raise her tone and insisted, at least 3 more times, that I need to make sure to check every picture before I print them. Another important note here: The Kodak kiosk allows someone to select all of their pictures (one button) and print all of their pictures (two more buttons--one to confirm the order) in 3 button clicks.
Why would the kiosk allow one to select and print all of their pictures if it was not meant to quickly print a large amount of pictures? All in all, Teri had to walk me up to the customer service return counter because she did not know and, admittedly, was scared (it seemed that she was not sure if she would get in trouble for doing so) to refund my money to me. I feel that Teri could have handled the situation much better and I feel that Wal-Mart should not strike fear into its employees for something so ... quite frankly ... lame.
I am very upset and am considering how my family can avoid purchasing another item at Wal-Mart going forward.
Reviewed July 31, 2008
getting email and cannot get them to stop sending.
disturbing my work, and taking up space on my computer.
Reviewed July 31, 2008
Purchased three (3) sets of window blinds. Blinds were 1 inch too wide. I have searched all Walmart stores trying to find the correct width. I tried to have the blinds cut, but could not since I did not purchase from company. I returned this blinds to Walmart store in Farmerville,La. At first they said they did not have them in their inventory. I told them they were purhased in Ruston, La. They supposedly called Ruston and talked tho the manager over there and I was told the warranty was up, I had purchased the blinds the end of April and the warranty was up.
Farmervill Store refused to refund my money. I called the Ruston Store and they said the manager was on vacation and no one had talked to him. This is not the first time I have had problems with returns. I am 66 years old , I was treated badly, they kept trying to scan the blinds like they did not come from a walmart store. I was left standing there with the recipt in my hand and three sets of faux wood blinds.
I had to reload those heavy blinds, I was embarrassed, the manager turned and walked off leaving me standing there. I asked for a refund. I had the cash ticket in my hand, I thought all Wal mart stores gave refunds with proof of purchase.
Reviewed July 31, 2008
Purchased a Dell laptop computer. The box was sealed. When I opened it, instead of a computer, it contained a bunch of photocopy paper (to simulate the same weight). The power adapter was also missing (although the manuals were there). Since it was in the original sealed package, I didn't think it was necessary to inspect it. Upon discovery, I immediately returned to the store. The manager was out, and the asst. manager (after reviewing their security tapes and finding nothing) didn't want to do anything.
I'm waiting for the manager to make a decision. If it's not to my satisfaction, I will involve the police and may pursue a civil action against Wal-Mart for fraud and misrepresentation.
Reviewed July 30, 2008
Yoyo pricing is a fact of life at the Wal-Mart in Cedar Falls, Iowa. My reason for sending a complaint is that customer service can't do anything about quality, selection, availability, or pricing; only to give your money back if dissatisfied; a poor, but efficient way for them and mostly inefficient for me. I may not want to drive out of my way to shop there, again.
Yesterday, I bought Philadelphia Cream Cheese, not needing any till next week. The price was .99 cents, a popular promotional price at Wal-Mart. Looking over my sales slip when I got home only to find a charge for $1.83. You'd think with a new Target being built next across the street, that they would pay a bit more attention to their current customers!
Price switching! Rip-off! Costly adjustment remedy.
Reviewed July 30, 2008
my family and I shop at your store a few times a week but yestarday was are last time we walk in to the store off of roseville rd to do some shoping and buy that 46in tv for 900 dollars when the power went out we walk to the back of the store to ask for the tv when one of your employee told us to leave and not in a good way i am a general manager and would neaver treat a guest that way we will not return and will let are friends know
Reviewed July 29, 2008
My husband was eating beef jerky & found not only one paper clip but two in this bag. He has suffered a sore tooth since. I certainly do not appreciate him finding this. Had it been our young grand children they may have choked. We still have the bag & the clips that were in it. You can see the clips have been there as there is meat stuck on them. This product is in an 8 oz. bag & is a great value brand.Original beef jerky.
A very sore tooth. And he has been complaining of headaches also. Not sure if it is realated to the fact or not.
Reviewed July 29, 2008
For Christmas, my 3 grown daughters and I decided that we would go to the portrait studio and get a once in a lifetime portrait made. Our schedules are so busy, it is difficult to coordinate them. Everything went like clockwork for the sitting and our pictures would arrive before Christmas.
Then we went to pick them up. They had lost our pictures. Not only did they loose our pictures we were never compensated for our initial payment. We spent over 40.00 and never did see anything. I faxed our receipt to the company several times and nothing was ever done.
Reviewed July 29, 2008
I visited the ladies restroom in store no. 3492 today, 7/28/08. It was ABSOLUTELY FILTHY. Whomever mops the floors evidently just uses a mop w/o sweeping first. The tiles and thick with black dirt around all the edges of the floor and around the posts between toilets. The bottom half of the toilet stools are GROSSLY NASTY with dirty mop water. Also the beautiful tiles walls are splashed with the dirty mop water. It was absolutely repulsive.
This is a beautiful new Super Center, and it's an absolute shame that the management is letting the employees get by with such terrible neglect in doing their duty. If they don't want to clean, then they shouldn't hire on in that position. ALL POSITIONS should be filled with people that take pride in their jobs, even if it means they are mopping floors, cleaning toilets, etc. Please send someone to correct the situation before the Health Dept. sees this mess.
Reviewed July 28, 2008
Purchase meat chicken and ground meat from these stores and they were spoiled.
Reviewed July 28, 2008
Went Sunday morning 07/27/08 to the walmart listed above. The store was so dirty my shoe stuck to the floor and me shoe came off, water and pop down the drink alie was all over. I needed to get water and no prices on any of them. Two of my items rang up almost to a three dollar differance on each item. The over all view of our three year old store looked and seemed as if it had been there for 40 years. I will no longer be doing any of my shopping at any Walmart stores, other then to get my RX filled for that is the only department in the Glenwood store that cares about the customer.
This is my third time contacting the manger and the main office. You can never find help when you need it and the employees act if they don't work in that departmant they will not help you. I was in the craft department my visit in June to buy some craft thing for my grandkids, I got on the intercom and called for help myself and a older lady who had been before my I called three time and still no one came I went to a man in the food department who had came and helped us 30 min after the first call..
Reviewed July 28, 2008
Recently purchased an Aloha Breeze Fan E10650 29006 At Walmart, After operation the fans receiver burned out and sparks flew every where before it got turned off. The white part of the top of the fam became blackened. Family heard a sizzeling and popping sounds.
Reviewed July 27, 2008
I asked why I could not take all of them at the price of $2.50 and he said it was Wal-mart's policy that he could refuse sale to me even though they were clear marked at $2.50. I asked him for the written policy and Gary said he did not have it. I then took pictures of the frankfurters with my phone and a Wal-mart associate took them away. I insisted to see Gary again. I asked Gary for his name and Wal-mart ID number and he told me to call 1-800-walmart and refused to give me his ID number. I left Wal-mart feeling angry and upset. I was unable to purchase the items I wanted at the price they were clearly marked. I also felt belittled by the treatment I received from the Wal-mart associate named Coach Gary.
Reviewed July 27, 2008
My sister wanted to register at Wal-Mart for gifts for her upcoming baby shower. We decided to go to this particular store since we had been out shopping on that side of town and it was close by. We go in and go to the jewelry department to start doing the registry. After my sister finished keying her info into the kiosk she went up to the counter to get a scanner. She was told that they had ONE registry scanner for the entire store! And this is for the Baby Registry, Wedding registry and new home registry!
A few seconds later my sister turned to me and asked if I had brought my ID since she had forgotten hers. I asked the associate why ID was needed to register for gifts. She said it was "their policy" and she had to keep the ID until the scanner was brought back to the counter. Now we had just been to both Babies R' Us and Target, and registered(with the same type of scanners, I might add) and had not had anyone request to "keep" or even SEE my ID. I have never in my life heard of this kind of policy in ANY store. So I told her fine I would give her my ID when the scanner became available. We decided we would wait a few minutes to see if the other customer would be done soon.
About 15 minutes later the young lady returns the scanner. IT HAD QUIT IN THE MIDDLE OF HER REGISTERING! Of course the jewelry associates didn't know how to fix it. One of them even called a manager who refused to even come and look at it. Overall I felt kind of offended by this whole experience. Why on earth would I want to steal a store scanner? We just came in to register for gifts, we are NOT thieves. There is NOTHING in Wal-Mart that I can't afford to pay for. Needless to say the registry will be left blank, and probably deleted if I can do it online. I'll take my money to Target. I can't be bothered to support a store who treats me like I am coming in to rip them off.
Reviewed July 26, 2008
I bought a molly fish and a sucker fish a couple of months after I had bought two other fish. They both died a week later. My two other fish are still alive so there must have been something wrong with the Molly and sucker fish. We also bought a snail and it died after giving birth to a baby. My kids were really upset.
Reviewed July 25, 2008
I used to buy Arizona Green Tea with Ginseng in the 1 Gallon size. after awhile they were not stocking it. they stocked the Qt size which cost more. The employees that I talked to which was many kept saying that they keep running out. Afet several months I noticed that they was displaying Lipton Green Tea in the shelf area and also a big endcap display. Being a formal Safeway employee I said that the Lipton Tea company salesman is buying out the buyer of this store so his merchandise can sell better.
Its odd that the other stores stock the Arizona Green Tea. I think the management need to be looked into about the purchasing of merchandise. I have other items that they quit stocking , but will not get into them now. I hope I don't have to start going to andother Branded store to buy my food. Thank You
Reviewed July 25, 2008
Great Value Asparagus Stir Fry- - Horrible and not as pictures!!!
Tasted Awful
Reviewed July 25, 2008
I just filled out the customer survey online. I couldn't answer some of the questions properly because it didn't give me enough choices. I thought, at the end I would be able to leave a comment...but, NO, I couldn't even do that. I went to Walmart for a specific item in fabrics. Found out the NEW store didn't even have that department. This NEW store is very disappointing. Been there 3 or 4 times and EACH TIME they do not have what I wanted! I have to go to another store.
I started trying this NEW store because it is closer to home. Found out it's not worth it! I waste gas going to another location that i should have just gone to in the first place. The survey ask me if i went for something specific, but didn't give me a chance anywhere to say what it was and why i was disappointed that i couldn't find it. While there, thought I'd get some dog treats we needed...didn't have those either. The other Walmarts carry them. It was a big waste of time and gas!!!
Reviewed July 24, 2008
My husband and I buy $400 to $600 a month in products from Wal Mart, Griffin, GA, and have done so for many years. We shop there because we feel that the Wal Mart (1 mile from our house in Lovejoy) is unsafe from harm, and that the black people that work there are unfriendly toward us, as we are white.
I had to buy something quickly today, and decided to run into Wal Mart, Lovejoy, GA, becuase it was closer. As I left the store after my purchase of 6 items, I was stopped by a black woman, who looked through my 2 bags for a period of about 15 seconds. 4 black people went before me and were not checked, and I stood just in side the door after I left and the next 11 customers, all black, went unchecked. I am retired from the Clayton County School System and feel that I was stopped strickly because I am white. This has happened to me and my husband before at this store.
With all of the negative publicity of crime at this store, I would think that your company might be more concerned taking care of your decent customers. I told my husband about this, and he suggested that we just start shopping at Target. This sounds like reverse racial discrimination to me. What do you think? Thank you
Reviewed July 24, 2008
I was coming home from taking my two children ages 8 and 6 , and my niece and neighbor from vacation bible school and needed to buy a gallon of milk it was around 8:45. I went into walmart and purchased a few items as I walked out to the parking lot I realized I had lost my car keys and my cell phone was completely dead. I went back into the store and the lady that greets the customers asked my if everything was ok because i guess she had seen my leave to return back a few minutes later, i told her that i couldn't find my car keys and she suggested i go to the customer service desk,
when i asked the customer service lady if anyone turned in my keys she checked and said are these your keys and i told her no they were not, i then asked her if i could please use the phone as my cell phone was completely dead and my car keys were lost she asked me if the phone call was local I thought that was a bit ridiculous i was stuck in a walmart with 4 kids who was i going to call someone in mexico? I told her no that i live right down the street which i do i live about 5 minutes from this walmart.
I called my home and my husbands cell phone but the phone calls would not go through. i approached her and asked her if the area code needed to be put in because for some reason that walmarts area code is 407 but deltona's area code 386 she said that if the area code is 386 its long distance and that long distance doesn't work on their phone. i told her i live right down the road in deltona how is that long distance and she offered no help whatso ever!!
it was almost 10:00 at that point and i was really worried because i did live close to the location but not close enough to walk and not with 4 children in the darkness. as i walked out the lady that worked at the door asked me if i found my keys and i told her no and that my phone was dead and that i asked the customer service lady if i could borrow the phone and i explained that i needed to dial 386 to call to my home and that she had told me that was lond distance and i couldn't call long distance and she looked at me puzzled and surprised. she asked me if she saw me with all the kids and i told her yes she did.
I had to walk up to a complete stranger and ask them if i could please borrow thier cell phone to call my home and thank goodness they told me to call anyone i wanted until i reach someone to come and pick me up. i was there until 10:45.
Reviewed July 24, 2008
Iam talking about the walmart supercenter in Oakland Maryland I went in to the photo lab and just simple wanted to print a copy of some the pictures that I had been looking for. For a very long time because they are pictures of my family members and the lady got smart with me and first told me that she couldnt sell it to me because it was copyrighted. then she even tried to tell that I couldnt prove that they was pictures of family. The pictures are over 100 years old.
I dont think this is right you cant even get a copy of o picture that you had taken of your ancesters without getting a run around. The photos are over a hundred years old and the people in the photo s and the photographers and dead and the other fact is copyright was never heard of at that time so i dont see the point in why I cant get my photos
Reviewed July 24, 2008
You all had a ad in the paper for the Toshiba Notebook Computer. I went to the store Friday to enquire about the computer. I spoke with the manager and I asked him what time will they start selling them, he told me that they will not sale them until Sunday morning, he also said that the cash resigter want let them ring it up until Sunday morning. But he told me if I come back at twelve midnight they could sell it to me ar 12:01.
I waited all that day until 11:30 that night and I drove all the way back over there from my daughter house. When I got there it was about 11:50 I went to the department and ask the lady that was on duty can I get a computer she told me not until 12:01. I stood there until 12:01 and ask for my computer, then the manager came out (it was another manager not the one I had talked to earlier) and said we can't sell them until 8:00.
I told him that I had came in earlier and the manager on duty at that time had told me I can get one at 12:01. But he said he was sorry but I was given the wrong information. I told him I had driven all the way other there (wasting my gas) and I still gould not get the computer. I went back home and I setup half the morning waiting on 4:00 A.M. and then I went back up there and waited until 8:00 and I got my computer. But I was so exaled.
The manager should know what they are talking about when they give out information to customer. I forgot to tell you that the sales girl said she was even told they would be selling them at 12:01. I was very inconvenience about this I also missed Church that Sunday because I was so exsalted for staying up to 12:00 and then had to return at 8:00. Thank you very much for listening to me, but this was a experience. I love Walmart and I shop alot at Walmart, but this took the cake.
I was so tried from waiting all day until 12:00 that night and then had to turn around and go back at 4:00 to stand until 8:00 for the computer. My feet was hurting really bad. I will never do that again I don't care how bad I want it. That took a toll on my body. I am 55 years old and I have some weight on me so you can imagine.
Reviewed July 23, 2008
In Christmas 2007, I bought a few things at my local WalMart. I went to the register to pay for my things and the girl cashier over-charged me. I told her about it and she said I had to handle it at the customer service desk. Then she just continued to stand there and giggle with her guy friends. I had to go over to the customer service desk and wait in line forever. It just made me mad that she was so careless with her work.
Reviewed July 23, 2008
I tried to reach Sears parts department, a service I've successfully ised in the past. Today I've spent hours trying to get through but am led in a circle or to a dead end. In the time I've been on the Net, I could have driven to Sears 30 miles away. You call this speed-of-light customer service? part missing limits use of tool
Reviewed July 21, 2008
Walmart prices there products on sale at the store, but when you go up to check out, the price is higher, when you complain about it, the manager tells you it was a mistake. This is a constant happening at this Walmart. I checked several times to see if it was the same and each time it turned out the sale price was not honored
Reviewed July 21, 2008
My wife and I have done alot of shopping at our local Walmart . One of the main things we buy is Purina Dog Chow . We started off paying 15.98 for a 50 lb bag and over time the price has gone up to 19.98 a bag . Now within the last month the price has now gone to 22.00 dollars a bag and is now only 40lbs . I have gone to sister store Sams Club in Pueblo, Co. a 20 minute drive from Canon City and can purchase a 55lb bag of Purina for 17.98. Walmarts comercials always brag about how they always roll prices back but that isnt the case here . Thankyou
Canon City is a smaller minimum wage town where good paying jobs are very scarce . When the price of everything goes up like dog food and our wages don't we are forced to shop else where for better prices when we shouldn't have to. I am the sole provider for a family of 6 so my wife and I have to search for better prices for most of our grocery needs .
Reviewed July 21, 2008
I am getting sick and tired of Walmart. They advertised they are the lowest priced and guarantee such in big signs and advertisements. All this is is a SCAM to get people to shop there. I went in there today to do some grocery shopping and they wouldn;t match an ad for blue bell icecream that another store was selling at a cheaper price. the reason stated was that they would not match ads that stated a price needed with the store card. why guarantee that your prices are the lowest when they are not. WALMART has done nothing but drive the mom and pop shops out of business and then change their rules.
I will never shop there again and urge all people to really re-think shopping at walmart. Walmart claims they have the lowest prices and guarantee such but when you drive many miles to get there you find out different. they are playing on the minds of consumers and it should stop. I do want an attorney to call me.
Reviewed July 21, 2008
I am getting sick and tired of Walmart. They advertised they are the lowest priced and guarantee such in big signs and advertisements. All this is is a SCAM to get people to shop there. I went in there today to do some grocery shopping and they wouldn;t match an ad for blue bell icecream that another store was selling at a cheaper price. the reason stated was that they would not match ads that stated a price needed with the store card.
that is just bull junky. why guarantee that your prices are the lowest when they are not. WALMART has done nothing but drive the mom and pop shops out of business and then change their rules. I will never shop there again and urge all people to really re-think shopping at walmart.
Reviewed July 20, 2008
I purchased a 16 oz package of Great Value Sharp Cheddar Cheese (real cheese)and got a package of processed cheese food instead. It is clearly not the flavor or texture of real cheese. (It is like Velveeta.)It is in a real cheese package with the label and ingredients of real cheese but it is not real cheese. I purchased this item on 7/4/08.
I paid $4.88 for the item. This was not the product that I paid for. I consider this false advertising which concerns me for all consumers who prefer to consume real cheese vs a processed product.I expect a full refund, and an explanation of why this occurred. I am curious as to what point in the Walmart process that the decision occurred to package this product incorrectly. I would also expect that the product would be pulled from the shelf and replaced with the correct product. I would like to be assured that this error will not occur again in the future. Thank you for your attention to this matter.
Reviewed July 20, 2008
yes, i purchased a GE canister vacuum, model # 169072 that was specifically made for wal-mart. it is less than a year old. i have tried to get vacuum bags and a replacement part that was accidentally thrown away. wal-mart no longer caries this model or accessories for it. i have spent the last 11 wks on the phone, trying to get these parts/accessories. i am unable to use the vacuum with no bags. time has exceeded the limit for me to return the vacuum. no one at walmart knows how to solve this problem or can refere me to someone that can. what can i do?
when i do use the vacuum it blows dust all over the house. i have asthma and emphsymia. cannot afford to go and buy a new one. my house is filthy and getting unhealthy. my husband is a disabled veteran that has cancer. this cannot be good for him as well. i need some sort of help, please, thank you
Reviewed July 19, 2008
I am writing concerning the fabric department in the Bogalusa store. I understand it will be closing in January, 2009. This is very disturbing! When [Walmart] came to this town [they] were welcomed with open arms by most, eventhough caused all the other stores to close down. We have may ladies in this town that sew for a living or to suplement there little monthly SS checks. Now we will have to travel out of town to purchase the smallest of items. This is outragious!
Also I buy my groceries at Super Wal-Mart in Columbia Mississippi. I travel 31 miles to do this. Now you have stopped carring the Healthy Choice Pennini sandwiches. Why? [Walmart] all come into a small town, cause all the other little stores (of which we were albe to find what we need) to close. Now you close departments and discontinue products we use. Also I notice that a lot of products come for China. What happened to made in the USA? I know this will fall on deaf ears but non the less I have let my feelings be know for all the good it will do.
Reviewed July 19, 2008
we purchased a home trends brand patio set april 19, 2008. the model was named north hills collection. july 17, 2008 the glass in the table spontaneously shattered. nothing on the table, but, friends sitting nearby. like the martha stewart stories, shards everywhere and many cuts on the friends. glass ten feet away. we have a three year old thankfully she was sitting with me on the matching swing. wondering if the manufacturer changed names and is making wal-marts tables. i thnk home trends is there own brand.
three hundred dollar set. still waiting on a manager from wal-mart to contact us. last word from customer service was there was nothing they could do, they no longer sell the table.
Reviewed July 19, 2008
Me and my husb and purchase a prepaid moneycard from Wal-Mart. We put $500 on it. A few hours later I go to activate the card and it tells me an invalid card number. By the time I was actually able to talk to someone about my situation with Green dot, a week has gone by. So I am talking back and forth with Green Dot and Wal-Mart for about two months. Green Dot tells me that there is no proof of me purchasing the card, and Wal-Mart is telling me that they are not responsible.
So am I out of $500 because I purchased a prepaid credit card and somehow my activation number on my receipt does not match the serial numbers on the card. I've even had Wal-Mart go back on there cameras to proof that I purchased the card. They have me on camera and I'm still getting the same result. I got that card so I could pay some bills and my tuition fees for school online without having to use my real credit card. But I guess I got frauded anyway. How do I make this nightmare go away?
The damage that resulted from this is alot of stress. Our economy is facing rough times possibly even reccession and $500 is a lot of money to just loose. From the stress, and anger that has caused me and my husband friction between us, I don't think you could really put a price on that. I just want back is mine and I'm definately not going to let some corporation take it from me.
Reviewed July 18, 2008
The last 2 50 lb bags of Ol Roy Dog food I have bought has had green mold in it and my dogs have gotten sick.
I have sick dogs.
Reviewed July 18, 2008
This letter is to complain about poor quality produce that my wife purchased at [Walmart] on 7-12-08. She purchased tomatoes that were pre packaged. The fruit was rotten and of low quality. We would like this to be known to management and staff. On another note: She spent over $300.00 and the line to check out was horribly slow. We would like to continue shopping with [Walmart] but [they] will need to improve check out time and quality of produce for us to return.
just a waste of time..and spending money on a product that was not eatable.
Reviewed July 18, 2008
Well it was 10:30 pm when we began to check out after we had been shopping for approximately 35-40 minutes. When we got ready to check out there was nowhere to check out except 3 lanes operater by human cashiers and 3 self checkouts. All lines were way backed up with all the people in them complaining about having to wait in line. There were 3 cashiers standing at one lane while all these persons were backed up. I asked them was there no more lanes to be openend and was informed that they did not have anyone else to run a register.
So I turned to all the persons standing in that area and told them we should just all leave our stuff setting in the buggies because if they didn't have anyone to check us out i guess they could get someone to put it back on the shelf. I left my stuff sitting in the buggy as I have done before because the wait was to long to get checked out for a few items. As i walked by two of those 3 human cashiers i informed them this was a poor excuse for service they agreed with me and called their rent a cop security gaurd and watched us walk out of the store and to the car. I asked them if there was a problem and the security gaurd told me to get off the property or he would call the city to deal with me.
This is not the first time there has not been any checkouts to tend to the customers and the lines are long and riduculous. Often times on friday afternoon at 5 p.m. the service desk is manned by one person and the line wil be so backed up we have to move to let people thru so they can leave the store. This is no way to operate a store. Something needs to be done. I called the manager's phone number that was posted at the service desk area and let it ring until it beeped like i had dialed a wrong number. I also asked to speak to a manager when i was in line and no one attempted to even oblige us.
Reviewed July 17, 2008
How long are people going to keep Wal-Mart at the top of the business world while receiving the bottom of the barrel customer service? I recently went to WalMart in Bonney Lake while visiting family and tried to upload some pictures to print out. For the three day service I would have to pay by credit card or gift card SO I chose to go to the store for 1 Hour. I could not use a SD pen for one hour sevice developing (the media source i had with me at the time)but i could use other media sources for one hour OR use three day service and use my pen! WHAT ON EARTH is the logic there?
As for my other experiences at other stores... lousy. If I need to purchase an item requiring customer service I go elewhere. I won't get electronics, outdoor items (bikes, playground, etc),produce, or even fish at WalMart. I don't bother talking with or calling local customer service desk helpers, and I have quit calling the corporate offices with complaints...they don't care either. Sure we do get a deal on a few items but really what are we getting? Times are hard, but does that mean we should just settle and get mistreated and ignored as consumers because we need to save and they can reel us in? I think this country has gotten hooked on the idea of what WalMart USED to be and resigned ouselves to what it has become.
I am tired of wating my time and my gas on trips yeilding poor quality and zero customer appreciation.
Reviewed July 17, 2008
WALMART violates the ADA by REQUIRING that people--disabled or not--come to their STORE to purchase a tv converter box--you know, the ones that poor people need to keep watching TV after the government takes over all the analog channels and gives them away to other government agencies? You CANNOT order one online. Not if you are in a wheelchair, if your neck is broken and you cannot move, not if you are housebound for ANY reason. Get to their store, so you can BUY one, and maybe buy some of their other crap. To make matters WORSE--they have NO CONVERTER BOXES AVAILABLE within ONE HUNDRED MILES of my zip code. But you CANNOT ORDER ONE ONLINE.
Poor people who are disabled cannot buy converter boxes online from WALMART. They are using them as a loss leader to try to get people into their crappy stores to spend money that needs to go to the rent or the electric. They IGNORE the needs of the DISABLED. They provide NO ALTERNATIVES for any people when they don't have the product and the coupon is about to run out.
Reviewed July 16, 2008
My girlfriend and I went to buy pet food. When I walked to the wall section of the pet department, I noticed dozens of fish tanks, which I naturally looked into. I noticed dozens, if not hundreds, of dead fish. Some had been dead for quite some time. There were so many dead fish in a couple of the tanks, the water filter intakes were jammed with the fish bodies. There were fish skeletons, floating fish with white eyes, decaying fish on the bottom of tanks, and mounds of dead fish that were clustered into groups.
The smell was apparent over three aisles away. The aquariums also had not been cleaned in months, gauging by my experience owning fish. There were dark algal growths on the glass, and in some of the tanks that didn't have their water filters jammed with dead fish, the water filter was simply not on or working. There were no employees anywhere near the vicinity; we had to go to the registers to find one.
The conditions for their upkeep of fish, which they consider pets, are deplorable and would not be seen in the worst pet stores that I have visited. It is obvious that the following has or is occurring:
1. The fish are not fed or maintained properly. 2. The tanks are not maintained or cleaned. 3. Some of the fish are diseased.
Knowing these facts, the following can be inferred: 1. Purchasing fish gives the consumer a high risk of infecting other fish at a home tank, or that the consumer's newly purchased pet will die prematurely. 2. The definition of pet is: a domestic or tamed animal, bird, or fish kept for companionship or pleasure and treated with care and affection. Wal-Mart has grossly violated that definition. 3. The health risks are unknown, but decaying animal matter can harbor disease and harmful bacteria.
Reviewed July 16, 2008
well the problem is very serious. i recently did my wedding registry at walmart. and my shower is this week. i have over 100 items on it, so far every person has bought something for me off the regisrty but nothing has been removed from it. the problem is that noone in that store knows how to remove an item from the list. i have so many people calling and telling me that they brought the registry up to the cashier and told them to remove it. and the very next day it's still on there.
iam so upset i shop at walmart every day this is so unfair not only is this going to ruin my shower due to embarassment but now i have to lug all this stuff back to the store to return. if you provide the service you should atleast have people that know what they are doing. if my shower turns out to be a dud. i will contact a very close friend of mine the state attorney general and ask him for advice. the people at walmart act like they don't care about the customer they only care about what time their next break is.
Wal-Mart Company Information
- Company Name:
- Walmart Vision Center
- Website:
- www.walmart.com