Wal-Mart Reviews

Deceptive Advertising, Argumentative & Untrained Employees - I visited Wal-Mart at 621 Uptown Village in Cedar Hill, TX 75104 (Dallas), which is managed by ** and with phone number 469-272-7344. At terminal 49005417, I paid by debit. The cashier was passing items over the "scanner' back and fourth again twice, causing 4 over-rings of merchandise. She paid no attention to the overcharges and had to be shown her error, and I required her to refund back the over-rings.

When I complained about consistent outages of products like milk, water, frying chickens, and Great Value vegetables, etc., I was rudely told there was nothing they could do about it. So, I wrote 3 emails to corporate customer service. No answer?

You opened a Wal-Mart superstore here on Hilton Head Island last week. The grand opening was wonderful. Store was clean, fully stocked, enough employees to assist. That was last Monday. Today, I went back due to weekly grocery shopping. To my disappointment, produce items looked like no one cleaned them up. Shop vac was left in area for all to step over. When I got to meat case, very little meat was scattered in the case. Then I was looking for Claxton fryer chicken, there was none in case, empty. I found a girl in ice cream and asked her about chicken. She checked her hand held device and stated we have no chicken. This is Tuesday at 10:30 in the morning. How can that be? You lost my business. This food area has been opened a week. What a disappointment. I just thought someone should know.

I went online to order a bike for my friend and it all went well until my order got cancelled. Then, I called and asked why. They said they didn't have any in stock. So, I called another store to see if they had any in stock and they said they did, so I went ahead and placed another order online. I came to find out that my order was cancelled again. I called again on hold for about fifteen minutes and finally, to get a hold of someone, they said that there was none of the bikes in stock at the second store I ordered from. I told him that I had called ahead of time to make sure there was and they said yes, there were four in stock. Then, I called another time to see if there were any in stock and they said yes, they just did not want to get it because it was too high up above.

I can't believe the customer service at Wal-Mart. On June 18th I phoned three different Wal-Mart’s to inquire if they had a particular Brother sewing machine in stock. I live in California and all three stores had non-English speaking personnel answering the phone. At all three Long Beach stores, they were totally incapable of understanding what I wanted. How can a company as big as Wal-Mart allow people who have very poor English skills to answer their phones? This is America and the last time I checked English was the native language, although it seems as if non-English is becoming the norm. Wal-Mart, you definitely lost a customer.

I was traveling to Baltimore and stopped at the Walmart on North Point Blvd. I had to use the lady's room and when I went in, it was a mess. The door on one of the stalls was falling off it wouldn't even shut. The next stall had a mess on the floor. The next stall had a brown mess on the top of the toilet paper holder (it was finger polish). Now if you do have people that come in to clean, they would have had to see this then get it off! The area is not a great one, so extra vigilance should be taken and that all boils down to management.

My son just turned 16 years old, and applied at Wal-Mart. He was so happy when they called him for an interview. He came home and told us he had the job. Next, he went in for the so-called orientation where they sent him for a drug test. He did it and passed. Then they had him fill out information for a background check so he did, and then he waited and waited and waited for them to call him to start work. He then got a copy of the background report in the mail with a clear background, nothing on it and called Wal-Mart to find out when he can start working. They told him to call the background place and give them permission to let Wal-Mart have the information, so he did, several times back and forth phone calls.

We are not regular grocery shoppers at Walmart, but been there a few times when wanting to buy relatively big ticket household items like laptop, microwave, vacuum, etc. On the 16th of June, we went to the 275 Main Street, White Plains, NY store to buy a low-end netbook. Upon entering the electronic section of the store, we saw 5 laptop boxes on display in the "clearance" section. We were interested in one of the items on sale and asked an employee for the price. He went in and came out after about 10 minutes and said it was originally $278, but everything on clearance was $100. We told the employee we'll buy it, so he went in to get the item (only the empty boxes were on display). After about 15 minutes, he came out and then we went to the checkout. This was when all the frustration started.

During my shopping experience today, as I was checking out, I used my credit card. I was unsure how to operate the CC machine, so I asked the cashier to help me and she ignored me as I was standing there. I asked her again to assist me and she yelled at me and said, "I can’t see from here," and ignored me again. The customer behind me heard her and couldn't believe her attitude. The cashier came around and bumped me and started the transaction on the machine. She didn’t say, “Thank you. Have nice day!” She treated me badly. I shop in Walmarts a lot, but with my experience of the employee, I feel devastated and awful to know you have people like that cashier there. The customer that was there with me was angry, too, that I was done that way. I have been in the public for 45 years of my work and never had this happen to me. The cashier was too busy talking to her friend to assist me.

I was treated like a criminal and terminated - I'm not sure where to begin. I had started my employment with Walmart, excited to be working for a company with Walmart's values. The orientation was great. I was totally jazzed about being there. The very first day on the floor, and it was a whole other world. I'm a happy person, a little hyper at times, but an excellent customer service rep. so when I see how a customer was treated rudely, I was disturbed. The associate said, "Walmart doesn't pay me enough to deal with their **!" Wow, I was like, "the customer is the reason we have a job."

I was in Wal-mart looking for swimsuits for my granddaughters. I found one, but could not find one for the other. I wanted to know if they had swimsuits in smaller sizes (18-month). There was no one in the area, so I went over to the dressing room and asked the lady who answers the phones. I told her what I needed and asked her if she could find someone to help me. She told me that there should be someone over there. I replied that I could not find anyone there. She again said, “Well they should be there.” I again replied that I could not find anyone. She said that the last time that she saw them, they were by the aisle. I again replied that I could not find anyone. (I was getting a bit frustrated by this point.) She finally said that she would call someone and picked up the phone. (She had a walkie on.) I went back to infants and waited 10 minutes, but no one came. Finally, a lady from deli came and I told her my plight and she apologized to me and went and got an assistant for me. She came back and waited with me until the manager came (about 2-3 minutes).

On June 5, 2012, Walmart.com had a special deal on a Sony Vaio laptop for $41.00 or $53.00, which included your selection of a printer, mouse, and flash drive at a quoted price for each. The laptop came in colors of pink, white, etc. There was no place for me to choose a color, but being such a great deal, I figured whatever color they sent would be fine. Funds were immediately deducted from my banking account. I then received a shipping order ** with an estimate delivery date of June 7-13.

On 06/15/2012 starting at 9:15am, I called the store’s number (208-237-2742) as it is listed in the phonebook. I needed to order a cake for my husband's birthday. I attempted 5 different times over a 15-minute period and allowed the phone to ring several times but it was never answered. I just figure with as many employees down there, someone could pick up the phone. I work in an office where losing a phone call is losing money.

On 5-26-2012 at 6:42 pm, I checked out from register 7 at the Sturgis, Michigan Wal-Mart. I am handicapped and I need to use a wheelchair if I am to move throughout the store. I was alone that day, and I had an exceptionally large amount of groceries to purchase as we were expecting guests. I was putting items upon the conveyor belt, to be checked out, when the clerk (I could not see her name, as her name tag was pinned to her lower blouse, at the side) made a rude comment about there being too many bags in her way. I still had a few things to put upon the conveyor belt, (it is hard to reach into the basket on the wheelchair to retrieve the groceries).

SPF 30 suntan lotion - Do not buy this product! I used it last summer and the container said it was still good until 2013. Last summer, when I used it, a shirt and white nightgown both turned semi orange when I washed them after using this spray lotion. Recently, I used it again not realizing that it was the lotion that caused the problem last year. When I used it a few Saturdays ago, I sprayed it on and let it dry about 20 minutes before putting any clothing on (other than underwear). I had a white shirt on. I washed it a day or so later and it turned orange! It looks tie-dyed! I called the number on the bottle right away and the man on the phone was very nice, but not very helpful. I called this past Tuesday and the lady I talked to was not only nasty, but even less helpful! I will not ever buy this product or any other equate suntan lotion again! Just another reason I dislike what Walmart has turned into!

My grandson went to Wal-Mart on Skibo Road to purchase a phone. The clerk, **, kept leaving him, walking away and after one and a half hours later, I advised him to leave and go to another store and he did. I reported it to a store manager. This is inexcusable behavior. His mom is an employee in the store. This is our second experience of a clerk walking away without explanation and we had to find another clerk. He was responding to a special I got from Wal-Mart online for phone purchase with $50 or $100 gift card. We are constant Wal-Mart shoppers.

I purchased 3 Sony 15.5" Vaio VPCEH36FX laptops and 3 accessories (a printer, carrying case and USB drive) for each laptop from Walmart.com on 6/6/12. The purchase of 3 accessories was required for the purchase of each laptop. After confirming my purchase on the website, I noticed my email confirmations omitted the purchase of the laptops completely off of my receipts, but I was still being charged for the accessories. I also noticed the prices of the accessories were suddenly doubled and quadrupled. I emailed the customer support department at Walmart and received no response. I then called the billing department and spoke to a supervisor named Stephanie.

Myself and several friends purchased a Sony laptop through Walmart.com. The site was very clear as I scrolled down all the various laptops and I saw a pink Sony for $41.00 (approximately). I chose that laptop and then it said this special purchase comes with a bundle and to choose a printer, a carrying case and a USB flash drive, which added no additional cost to my purchase. I received a warning that the printer I chose that was included for free was sold out and I could now choose from one that added $12.00 or one for $24.00 to my purchase. I choose the one for $12.00 as I really only included the bundle as it was required to get the special deal (the Sony laptop).

I had guests for dinner on Friday, 06/08/2012; and I went to Wal-Mart to buy some fresh raw chicken. Although the expiry date was still good (2-3 more days), a very bad/rotten smell was found when I opened the package at home. As I live very close to the store, about 3 miles, I rushed back to return it and make sure no other families get sick or poisoned. I have asked the customer service department to talk to the store manager. I urged the manager to check on all other remaining same items in the fridge to make sure no other customers buy the same bad product and get sick. After checking, 2 more bad packages were found by the manager and his meat department manager. The 3 packages (including mine) were kept inside the store freezer. As a result, I requested to file a formal complaint at Wal-Mart, so they take necessary action. The store manager offered to give me a $20 gift card and return my money back. I decided to get my money I paid only.

The Wal-Mart Store located on 1215 E. 16th Avenue, Cordele, GA sold James a box of stale crackers. The brand name is Great Value.

I went at 7 a.m. in the morning on 6/12/12 and asked a gentleman who could I see about getting a house key made. The one gentleman I spoke to said, "Go see the guy just ahead of you. He makes keys. That is his expertise." So I approached the employee and he said, "I can't do the keys," and proceeded to walk away from me without even calling someone to come and help a customer to the key machine. I then asked another gentleman and he just sloughed me off and did not acknowledge me at all and proceeded on his way and did not call anyone.

I am handicap and when I go there, I have to wait over an hour, sometimes more just to get a handicap cart. The last time I went, I waited 1 1/2 hours just to get a cart. The manager was very nice about it, but said they had 3 broken ones in the store and 4 working carts. They were all in use. That's the one by the airport. When I go to other stores (Winn Dixie, Save a lot, etc.), I never have to wait for a cart. If this continues, I'm going to have to start going to the other stores, and I love Walmart. I don't want to go some place else, but there is no way I can walk the stores. Please fix all the broken carts.

I purchased a washing machine on 05/15/2012 as store pick-up. I rented a car just to pick it up because the closest Walmart is far and I don't have a car. Then, when I opened it, I noticed that the machine was obviously a used one. It was dirty, there were stains and scratches all over. I guess someone used it and returned it to Walmart. Why do I have to buy a second hand one for the full price?

I recently bought Tropicana orange juice at Wal-Mart, in which a sign boldly stated $2/7 (two for seven dollars). I bought one carton of juice, assuming that the price would be $3.50. I bought several small items besides the juice, checked out, and went home. Shortly after arriving home, the juice was opened, at which time, I looked over my receipt for any discrepancies, thus noticing the price I was charged for the juice being $4.67.

Montpelier Swing Set - They gave me two boxes, one for Montpelier and one for Monticello which do not mix and they are both box 2 of 2. They will not honor their mistake as this was a Christmas gift for the grandkids and my son is just now getting around to putting it together when he discovered Walmart’s screw up! Walmart does not want to fix their mistake but they did not mind stealing my $800.00 for their screw up!

I recently broke my leg and had to use the bathroom. I could not get the wheel chair to get to the bathroom. I think that the bathrooms should be redone to allow more room for wheelchairs and Hoverounds, which I have seen got stuck in the U-shape to get to the bathrooms. Thank you.

In Fort Gratiot, MI Walmart - At noon on Saturday, June 9, 2012, only 5 regular checkouts were open. The lines weren't moving very fast. I moved an unattended cart, holding someone's place in line while they picked up more items. The customer returned, screamed at me that I had no right. She pulled my cart out into the main aisle and regained her spot in line. I responded in the same loud voice she used and much to my embarrassment, lost my cool and told her shut up, that she had regained her place in line and we were done.

On 6-9-2012, I spoke to the greeter (Bethel) at about 9:45 and told him of a situation that happened to me about a month ago. This was concerning my not being able to be connected to their customer service department when I had a question about a return of merchandise. Every time I called the store, the operator did not know the extension number to the customer service department. Finally, an employee in the jewelry department went over to the customer service department and got the extension number for me. Once I got to the store, I spoke to a manager (who I was told had played pro basketball in Europe) and relayed my concern. Bethel told me I was wrong for doing this and was very rude. He also stated that the manager in question had every right not to be happy with me, as I had mentioned to Bethel earlier that I spoke to the store manager and felt he was not happy with me. The greeter agreed the manager had every right to be mad at me because he has more important duties to attend to at this point.

Markdown beef at Walmart - My son has had stomach pains for almost 2 weeks now. He attends the University of Georgia and he's in summer quarter. He called me yesterday (6-7-12) with still having stomach pains and throwing up. I've begged him to go to the health department to get checked out. I went to the emergency room due to having stomach pains and diarrhea for almost 2 weeks now. I thought I was just under stress and going through PMS. I had and still having loss of appetite and body aches and I've been very fatigued. I attempted to call Walmart and left my name, number and reason for calling. That was the 28th of May. Today is June 9th and I'm still having stomach pains and diarrhea when I try to eat something. I'm still running a slight fever and will go back to the hospital because I'm not feeling better.

I am a senior citizen who shops at Walmart 2 or 3 times a week. When I entered the store yesterday, there were no shopping carts out where I could reach them. I refuse to crawl back under the plastic to find a cart. There was a man standing back a ways (a greeter maybe). I told him I needed a cart. He came and pulled one out for me. As he pushed the cart to me, he said, "What are you going to do this winter when the carts are full of snow?" I told him I would shop at another store if this happens. Please bring the greeters back to the front door at the Terre Haute South Walmart store!

Every time I go to Wal-Mart, they have only 2-3 lanes open when they have 22 in the store. The wait time the last time I was there was 20 minutes! I and all the customers I was waiting with, find this very maddening! Is there anything that could be done about this?

I placed an order online for a computer chair and had it shipped to the store. I received an email from Walmart stating that my item was ready to be picked up and I must pick it up by a certain date. A few hours later, I arrived at the store and I was told that my item is on a truck somewhere and they can’t get to it. They proceeded to inform me that they are not sure when they will have a chance to do it? So basically I wasted an hour of my time plus gas to travel to the store to pick up my item which they told me was ready and it wasn’t.

This is what happened. On June 5th, 2012, one of my friends called me to tell me that Walmart was selling a computer with bundled items for $41. I did not think this was strange, since Walmart has a reputation for doing crazy online sales like that all the time. So, I ordered the computer. I also had to order a printer, carrying case and flash drive that was included with the computer for $41. The product description said you could have your choice of computer colors; however, when I tried to order it, it would not let me choose the color I wanted. I was okay with that. For $41 I didn't care what color it was.

Since when did Wal-Mart start selling used items? I had bought 3 different items in the last year that were in boxes used. When I went to return them with the receipts, they refused to exchange or refund the money. I believe that Wal-Mart really needs to look into what is being put back on their shelves. In the last year, Wal-Mart has gotten about $400.00 free from me. As far as I am concerned, I will not shop at a Wal-Mart store again.

I learned this morning that as of July 15, 2012, the Walmart store, at least in Ottawa, KS, will no longer honor other store brand products on sale with Great Value brand products. The Walmart advertisement says to tell the checker about the sale prices. You do not even need the ad itself. That is not true either! There have been many times when going to shop, a clerk will be loading the sale item in a shopping cart only to leave the shelf empty for the customer. That is not honoring the advertisement of your store. Once a week, we are close to competing stores and we will shop there instead of shopping at the Ottawa Walmart. Your store has not helped our town one bit and has hurt many other businesses.

False advertising - I bought a computer and now, Walmart is not going to honor the price and refuse to send me the computer I ordered. I have a receipt and an order #.

Hydrogen Peroxide Cleaning & Disinfecting Lens Care System - To my surprise, I found this product at our Walmart and was pleased to see it being less expensive than Clear Care. After cleaning/disinfecting my lens, I discovered that I could not see the info on the barrel case to know which was the "R" lens and which was the "heart" (left) lens when attempting to put the contact back onto my eye. The white on white images on the basket cover blends together, unless I get a magnifier to see them. I recommend the company color the images or make some other change to make this product easier to use when one does not yet have their contacts back on their eyes.

All the scavengers were dead lying on the bottom and floating, as were several of the other fish in other tanks. Most of the fishes were dead, except for the goldfish. No scavengers, so I decided to try some Sailfin Mollies. She could not find the price on them and asked me would there be anything else. Well, I wanted the mollies but you can't find a price so what am I to do? She said, "Thank you, have a nice night," and walked away. I do not see the reasoning behind having fish tanks if they are not going to be taken care of. Why not sell them like Crossett, AR did and be done with it. By the way, this store is in Bastrop, LA. I drive 35 miles to trade with Bastrop because of the fish, and to be treated so nonchalantly and to see the shape of the tanks was a disgrace. What do you do with your tanks? Just ship them to another store and see how that works out. I was very dissatisfied with the whole experience.

Walmart advertised a Sony laptop for $41 and said all you have to do is buy the three things that went in the bundle so I did. Once I paid, I looked and the laptop was not in the order so I called Walmart.com and they told me they were canceling the order because it was a mistake and I have to wait 3 days to get my money back. That's not right. Walmart says they stick to their price and they should ship the laptop for the price they advertise them for. Thank you.

I went to return an unopened box of 100 blood glucose test strips, and they said they were not returnable. They have nothing either on the receipt or in the store that says they are not returnable.

I entered Walmart on Morse Rd. in Columbus, Ohio at 2:40 pm on 6/4/2012 and as I proceeded to shop, I noticed that several of the shelves were empty and it was very difficult to find anyone that was willing to help me. Each person I approached told me to check in another department. I went to the restroom at the back of the store and observed several employees just standing around. I decided to leave with the items and there were only 5 lanes open with lines so long that the walkway was so congested you could not pass. This is so unprofessional. I understand high volume but this is ridiculous. I am a very unhappy customer.

I was at the Walmart in Fern Creek, Kentucky on Bardstown Road and got in the 20 items or less line in the middle of the store (where they sell cigarettes). I heard the cashier snap at the woman in front of me, but I was not sure what it was about. Then when it got to be my turn, there was still a watermelon sitting on the side of the cashier that looked like she had not rung up the watermelon for the lady before me. I simply said to her, "Oh, that watermelon is not mine" just in case she thought it was with my stuff and she totally snapped at me. She said something to the effect of "Would you just let me do my job?" or something like that.

Attention everyone, both present and post employees of Walmart. We have rights. If you feel you are being discriminated against for a disability, age, sex or any number of reasons, please contact the equal employment opportunity counsel or EEOC. You can file your complaint with them. They are a federal agency that routinely sues Walmart for such violations. Do not hesitate to contact them or a lawyer. Walmart is one of the worst companies that I have ever worked for in regard to how they treat their employees and customers. We, as people, do not have to take this kind of treatment. We have options and it costs us nothing to find the information and file these complaints with the correct state and federal agencies.

My husband and I purchased a grill from Walmart on summer of 2011. Char-Broil, I believe. My issue is squirrels got underneath the cover and chewed the hose. I discovered that recently because we are planning a Fourth of July cookout. My husband and I went everywhere to purchase the part because Char-Broil grills doesn't offer parts. With no luck, we cannot find a part for the grill. We feel that Walmart should not be selling grills that do not offer replaceable parts. We are basically screwed because we cannot afford another new grill!

I work at 0332 Wal-Mart, and there is a manager named Chris that talks to me like a dog! At times, he will tell me that I am not allowed to have my breaks and that if I take them I will be coached! Today, June 2nd, 2012, he talked to me like a dog in front of the makeup dept. and all the people around me just looked at me with shame! He told me that he didn't care what I said and I need to learn who my boss is and stop talking! Then he took me in the ad office and told me he would talk to me anyway he could! I told him no, he could not.

Our debit cards were declined for no reason. The bank card was good. I went out in the same parking lot of the Pelham store, debited my gas and it went through fine. It took two trips home, over $42.53, two hours, over a bad mistake. When we got home, I called for the manager. After 25 minutes, he came and so he's going to check on it but never came back. I called the store again and he was not taking calls. The store's phone is 205-987-0108. I will be going to another store in Hoover. My son works for the federal government and he will have the store checked out and the drugs department. To you, don't do this to people when they have used your store for years and would not use a bad debit card. I own a store and would not allow my manager to just walk away from his job. I would not have people like this treat my customers this way.

I purchased regular bird seed for 8 years now. I was paying $6.40 and then 1 day I walked in and all at once the increase was to $8.48 for the 20lb bag of economy bag seed. How could you increase so much at one time? Now, it is too hard for me to feed the birds. Please explain why and how. I was feeding the squirrels, rabbits and birds. Walmart should be ashamed for such a big increase at once. My SS check has not been increased in 6 years.

I left two rolls of film at the Walmart Photo Center in Hudson Bridge Rd, Stockbridge, GA on Friday, 5/18, and returned for pickup at 11 am on Thursday, 5/24. Since no one was in the photo center, I waited for 15 minutes for help. Seeing two female employees in electronics talking with each other, I asked for help in the photo center, but they did not answer. I then said, "Excuse me.” They replied, "What do you want?" When I told them I was there to pick up pictures, which were supposed to be developed by that date, one walked into photo center, casually looked in a draw without further searching and stated, "They are not here.” They did not seem to be interested in helping me as I was interrupting their conversation. They certainly were not helpful in any way and didn't seem to want to help me. Why are not all employees trained to help in any situation? What has happened to customer service?

I was the only person in the department with 4 employees behind the counter. I waited over 5-7 minutes and one girl advised the other that I had been waiting; the "lady" she was talking to looked at me and muttered an obscenity about my waiting and how much longer I could wait! Another employee stopped her argument with another co-worker about saving something for a customer that was special ordered and I simply wanted to return or exchange the $60 telephone I had bought and buy another. I told the "lady" that and I was told, "Do you want your money back or not?!” I took my money and did buy another telephone, which was more expensive than what I had bought, but I was very, very upset at the way I was treated! I have been a resident of this community for 25 years and Walmart has been my mainstay, but I will now go to the Port Orange store and will never step foot in the new store in New Smyrna Beach! Management needs to step in and pay attention to what is going in there!

I received a text message offering a gift card, because you felt I was a valued customer. After I filled out a little info, I realized that it just wanted me to buy stuff from other companies. I exited and within 10 minutes, I had a telemarketer calling about the info I requested. I did no such thing! It was followed by 2 more texts offering "deals"! I was frustrated that the information that I gave you all, was immediately given to all these other companies to be harassed by! It made me regret trusting your company!

I am so furious about the management at the Catskill, NY Walmart. I am a 60-year old woman with a broken pelvis and and a heart condition. I must have a cart to shop and cannot afford a personal cart at this time. The management of this Walmart is rude when discussing the electric carts. This store has only 6 carts available, and at least 100 adults that need to use them at least 20 times per day. This is the only large retail store in our area and county and so it is used by many. It is also the only store that has at least 3 broken carts at all times. It is the only Walmart store in a 50-mile area to have this problem.

Kingsford Charcoal for May 20-28, 2012 - I told my neighbor about charcoal on sale at Wal-Mart and to pick some up for me. He was out there and called me on phone, he got the charcoal for me, but when the cashier rang it up, it was not at ad price. They told him at first they were not going to honor it. He then even got the ad and showed it to them and they still said they were not going to honor it! Finally, someone who was smart told the other clerk to override it and give it to him for the sale price. So being it was Memorial weekend, we needed more bags of charcoal than what he purchased for us. So I went out to Wal-Mart myself to get some more. May 25th and the 27th 2012, but every time I ask about the charcoal they told me it should be in following day, **! This is a prime example of false adverting! You really screwed up my Memorial Day plans! What's next, Wal-Mart going bankrupt? I think I will shop at your competitor Kmart. Very poor consumer relations.

I broke my left leg and I am on crutches so when I entered Wal-Mart, I got an electric cart so I could shop. After shopping, I went to the exit into the parking lot to unload my items into my car when an employee of Wal-Mart stopped me and said that electric carts were not allowed in the parking lot. So I asked her how I was going to get my items to my car. She told me she didn't care but that cart was not going into the parking lot. So I argued with her then a friend of mine came by and said he would help, but the employee still wanted to argue with me and my friend told her to shut up and he would carry my items to my car. Why can't Wal-Mart be a little accommodating and help a crippled person out? They don't mind taking your monies.

There is no stock of toothbrush refills. Please keep Equate toothbrush refill heads (0007874212269) stocked.

Wal-Mart should not be in the live fish business. They do not have qualified employees to care for them. I keep checking the fish and writing to the corporate office and I still find the fish in deplorable conditions and there were dead ones left to rot on the shelves. How can we stop them? I am contacting the city and the Department of Agriculture on Monday.

I'm disabled. I can never find a disabled parking spot at the Portage, IN store. Eventually, I got fed up and went back home or somewhere else. I have to agree with Robert about the condition of this store, it is dirty. Plus, it’s outdated. The shelves are never stocked and there are lots of empty holes on the shelves all the time. There has been more than one occasion that I’ve heard associates bad-mouthing customers and co-workers. This should not be acceptable business. I had an online pickup order for site to store and I had no idea where to go. It took 6 associates who ran me all over the store to find the correct place to pickup my order. Once I got there finally, it took an additional 20-25 minutes for an associate to step up and bother to ask if I needed help. The parking lot is ridiculous. Again, I agree with Robert: there is indeed trash blowing all over the place. I, too, am looking forward to Meijer opening up across the street.

I went to get three items. One was a gift certificate for a family in need of food. The girl rang up the items and I asked her could she please ring up the $100.00 gift card separately. She was very unfriendly and said, "No, I cannot do that." I asked her why not as I needed a separate receipt. She said again that she cannot do that. She was not happy about me asking her again. I asked for a supervisor who came over right away and gave me a receipt. Devondra gave me my final receipt and again seemed very annoyed with me. This is very bad customer service. Usually, Walmart people are very friendly and helpful. This happened at the Walmart in Skokie on Touhy Avenue about one week ago. Thank you.

The employee put me on hold for 10 minutes and never came back. I called to check the price and availability for my daughter's birthday present and I was put on hold. I purposely stayed on hold while I filled out this report. No one ever picked the phone back up. I have a small window to get this gift and I couldn't do so because I couldn't get any service. The last time I went into the same Walmart, I ended up putting my items down and walking out because the wait was more than 15 minutes in the checkout line.

I learned today that Walmart is not going to carry my favorite rolls anymore. I would have to go out of town, an extra 25 or more miles, just to get them. That's not right. I thought Walmart is supposed to carry everything. I do not understand why they stopped selling Sara Lee's wheat rolls.

On several occasions, I visited the Wal-Mart store located on Rt. 58 in Lorain, Ohio and have been dissatisfied with the store. But my most recent visit to this store was tonight, 5/24/12, and it was the worst experience I have ever had. I will never go to this store again. This store is poorly managed. Everything is unorganized and there is never anyone to help you. The shelves are never stocked and tonight was no exception. It started with the cart I picked out being broken and it was exhausting pushing it around. After an hour of shopping, I went to get in line and there was one register open with 45 people (I counted them) in line. One register. There was not a manager in sight and everyone was screaming and complaining. I decided that I was not waiting in line, so I walked away from my cart just like several other people did and when I went to go out, the doors that were closest to my car were locked. This is the worst experience I have ever had at a store. I will never go to that location again.

My 4-year-old and I walked into Wal-Mart. As we got to the door, she told me she had to potty. When we walked into the ladies’ room, the most hateful **I have met lately informed me he didn't care how old she was or how bad she needed to potty. She was not allowed in there until he was finished with the floor. All he had to say was, "The floor is slippery, so for safety reasons, could you take her to the other one?” Maybe someday somebody could figure out that women cleaning women’s rooms and men cleaning men’s rooms causes a lot less stress! When we get a Target in Lawton, Oklahoma, I will not be a Wal-Mart customer again!

Store (Lynchburg store on Old Forest Road) advertises chicken wings for $1.49 per lb. but Kera said it had to say 'Perdue' in the ad. Chicken wings are chicken wings but they matched the other thing in the ad but they didn't have a brand in the paper. So Walmart isn't honoring the price match that they advertise. I will have to start going to the other stores to get the sales instead of going to Walmart because of Kera not matching the price. Total savings was about $1.04 from sale price advertised on a 6-lb. pack

My son went to cash a payroll check in PA and they would not cash it. He is from IL and had no money. The reasoning was unclear. They gave me the run-around when I called. This was very unfair. This should be changed!

I am the Materials Director for a local hospital. I average three visits a week to the North Hanover Wal-Mart store to purchase various items for the hospital. I would estimate yearly purchases average about $25,000. In my visits, I hit nearly all the various departments each year. For the most part, I feel the store is well run and the staff do a good job; however, I feel the Deli Department is the exception. Sometime back, the store initiated a numbering system to help speed up service. Since then, it has only gone the other way. The numbering system is not the problem. The problem is the department usually has about five staff working; however, many times only one (20%) is servicing customers. The rest are busy making chicken, stocking shelves, etc.

I bought 10 purple grass plants at $5.99 each. They were beautiful all the way through mid-winter. They were supposed to come back. Well, I've got 10 dead plants. The store had the nerve to ask if I had my sale slip and the pots they came in. I don’t have it and the rest of the plants that I bought, 10 packs of ivy are beautiful, it’s just the grass is dead. I paid on a debit card but it can't be traced back that far. The plants were bought in June and July of 2011.

I bought an Equate SPF 50 Sunscreen for my daughter who is four years old. I covered her from face to toe. My sister also used this product on her son. Kids were playing for about an hour and since it was so hot that day, we covered them again. The next day, my daughter's face, shoulders and chest have severe sunburn and rash. Come to find out, my sister was having the same problem and was about to take my nephew to the emergency room. I will never ever buy your brand of anything again, especially when it comes to my child's safety.

It looks like there are at least 5 similar complaints on this website regarding Equate's contact lens product! I am a physician, and I've been using Ciba Vision's Clear Care hydrogen peroxide cleaning and disinfecting system for over two years without any problems at all. Recently, due to its lower price, I tried Walmart's generic equivalent, "Equate Cleaning and Disinfecting Lens Care System".

I was in the above store this week and need to tell you how unhappy your employees are and how obvious it is to the customers who shop with you. I heard 3 employees (cluttered together) and complaining to each other about managers and department managers, telling them to go do a job and then someone else telling to do another job. They are unhappy employees and upset as I could tell the "chain of command" in the store is confusing and frustrating them. I worked for Walmart years ago in Phoenix and we did not have that problem. The dept. store manager needs to assign employees to managers and jobs so they have tasks assigned by one person. This problem causes employees to stand around complaining and you are losing productivity as empty spots on shelves attest to.

I was up at your store early this evening. I got 8 bags of charcoal. Two in the bag came at $46.00, which they overcharged me by $22.00. I went back up there with my receipt. I did not like the attitude when I tried to explain. There were three of them. When they saw I was right, I do not know if she was the manager or what, I did not like her when she told the cashier to "give this man his money". I really did not like that, it should be "give this gentleman his refund". I am still upset. That was about 3 o' clock in customer service. I'm 69 years old and I did not like that "give this man his money".

There are never any riding carts for the handicap. They are out in the parking lot or haven't been charged. There appear to only be about 5 for the whole store. The last time I went, there were two of us, customers, waiting for carts for 45 minutes. I finally left & went to Meijer & they will get my business from now on. It is certainly not right that the handicapped citizens' needs are not being met at Walmart.

This is the complaint/comment against the Wal-Mart on Forest Drive outside of Fort Jackson, SC. I visited the store on Saturday, May 19, 2012. There were buggies in the parking lot full of trash. There was trash outside of the entrance door, trash in some of the buggies in the holding rack inside of the store. The floors looked like they hadn't been cleaned in weeks. Each end of the potato chip aisle smelled like fish. Upon exiting the store, I swallowed something that was flying around all of the trash that was laying around. It was disgusting. I had a cough for about an hour or so afterwards. I had a very disappointing shopping experience and I could not do the shopping that I needed to do. By this Wal-Mart being right outside a military installation, I expected the standards to be a little higher and the cleanliness of the store to be a little better. I recommend better management and a better staff.

I won a 32" flatscreen TV in a raffle from a professional business organization I belong to. I wanted to exchange it for a 52" flatscreen with DVD player but was told that without a receipt, they could not take it back even for an exchange for a bigger, more expensive model. So I said, "Ok, I will go get the receipt from the committee member, who purchased it for the raffle." Then I was told that if the receipt was over 15 days old, they still would not exchange it.

Falsely Accused of Theft, Walmart Overlooked Complaint - On 2/17/12, at around 7:45 pm, I entered Wal-Mart at the 5501 Hwy 6 location in Missouri City, TX (store # 2505). I walked in (no greeter present) and went to the electronics department to see if the store had the PS3 red controller in stock. Once I saw that it was in stock, I walked back to my car, grabbed my wallet, and my DVD player that my aunt previously purchased and had given to me as a gift. When I entered the second time, I purposely looked for the greeter so my DVD player could be tagged as a return as they have always done in the past and I still didn't see one. So, I proceeded to customer service. I explained to the cashier that I wanted to return this item and I did not have the receipt because it was a gift. The CSM came over and said he needed to check the serial number and told him go ahead and check it. He told me it would be a minute. I waited bout 10 minutes before he came back and said, "She is on her way." I said, "Who is she?" He said she’s the manager that is going to look up the serial number. After waiting about another 15 minutes, the manager never came over to the customer service stand, never grabbed the DVD box, or verified anything.

I went to the jewelry department. There were two associates. One with the name tag of Juanita; she was piercing ears. There was another associate with no name tag. I was there at 19:36. The one with no tag was sitting there and talking. While I was waiting, two ladies walked off without any help. You’re losing money. I patiently waited until 19:58. I went and checked out with multiple people looking at the jewelry. It’s still 20:22. I went to the service desk and asked if there’s a manager on duty. The lady there also has no name tag. She asked why, I said they need more help in the jewelry department. She said there’s no manager on duty, so then she called the jewelry department. She looked back up and said Juanita can’t stop piercing ears to help me.

You have seven dressing rooms and only one is useful? That's crazy! Fix the locks; even I can change a lock! Then you have bathing suits on the rack for sale, and after we finally get to try it on and get to the register it comes up not for sale! It's a store, people! Newton Wal-Mart in Newton, MS needs someone to seriously look at that store! Also, the newest store in Meridian, MS needs help too. They never have enough cashiers and you have to wait so long! It's summer time. You are going to be busy. It looks like I'm going to keep using my Dollar Store for most things!

We were checking out today at 4:45 pm at the Walmart on Old Winter Garden Road in Ocoee, FL. The checker was ** at check stand number 8. She was pregnant and we tried to engage the checker in a friendly conversation. She was very unfriendly and very quick with her answers. She treated us like she hated white people and we didn't deserve to talk to her. We finally just concluded our transaction and left. If we go there again, we will avoid her.

My father works for Walmart at the age of 77. He is part time but works full time hours. He is afraid of calling in sick or requesting time off. He broke his ankle last year but was afraid to report the incident because he was afraid of losing his job. He is currently throwing up, but goes to work everyday with no complaints to the company. Someone needs to look into the treatment of the associates to ensure equality for all. Young kids do not have an problem calling in sick or bringing their issues forward. Senior citizens have a stronger work ethic, therefore, they do not believe they should bring up issues that need to be resolved.

I bought an Android phone at Walmart in Newburgh and I spent nearly 140 dollars on it. I was asked if I'd like to purchase insurance for an extra $30. I said, "Sure." The woman did not tell me I needed to use a credit card or that I'd have to keep my receipt. Needless to say, my phone broke but since I couldn't give them the exact date and time of purchase, I was ** out of luck, so no more Walmart ever for me or my friends!

Unlike my dad, I fired y'all a long time ago. My 88-year-old dad bought 2 gallons of garage floor paint. That was $60 of his small income. When he used it, it peeled off 1 week after he painted floor. I took the paint back and was told "Oh, we are sorry. We can't help you." Well today, he went to do his regular shopping. When he got to his car, he noticed they didn't charge him for paper towels. He goes all the way back in the store to make sure he paid for those paper towels. He had to write a check for them (another), because he is old school and doesn't use cards. Well, I hope like heck he fires y'all too. They were wrong!

Wal-Mart in Eden, NC 27288: I tried to buy a shotgun. I was told by the attendant that they could not sell me the shotgun because the person who sells them was out to lunch and would be back in about 15 minutes and that she had to do it because I had to have a security check first. I said how long the security check takes, and she said about a hour. I went to another store and got my shotgun and security check. The whole process took 15 minutes. Also, while I was in the store, I wanted to buy a 42-in TV. I was told the one I wanted was on sale and that they didn't have any but they could get one in about 2 weeks. I went to Riedsville Wal-Mart and bought it. When are you going to look into this store? There are no problems with the grocery part.

You need a policeman or greeters at the Clifford store. I feel unsafe there when I shop. I won't go back until it is safe for shopping. I usually bring a bus load of elderly people. I will find me somewhere else to shop and also you all need to get more electric carts. I can't walk all over the store. I need help in there to get around. They never have any working.

Please do something about the packaging of Sam's Choice Coffee. The packages are impossible to open. They have to be cut open with scissors, which means that you cannot use the bag to re-seal the coffee. I am sure that this can be corrected and will improve your product. I like the coffee, but the packaging is impossible.

My name is Ken. I am a 47-year old male and I had a stroke on Dec. 27th, 2009. Due to the stroke I now deal with chronic fatigue; my right side arm and leg are out of whack; I have back pain and migraines. I have to use the electric carts when I go to stores like Wal-Mart and others. I have been in a continuous battle for Wal-Mart to keep their carts safe and just charged up for us disabled folks to be able to use. There has been this one cart in particular that I have had the most aggravation with for the past six months. It began when I used a cart that slid some when I stood up to get an item on a higher shelf. The carts are supposed to lock in place for safety when you are not pressing the handles to make it move. I told the manager on duty and she promised me she would look into it.

I have been doing the price match guarantee at Walmart for a very long time and had my first run-in this past weekend in Winston-Salem, NC. The sign hanging by the register states they match competitors' printed ads and online ads and that we don't need to have the ad with us. So we picked up five 12-pack of Diet Cokes. A local grocery store had 12 packs Coke on sale, buy 2 get 3 free. I have used the price match several times before for different items and the cashiers have never had a problem with it. The cashier didn't believe us and went to look up the price of them online. I have never had anyone do this before. I contacted the manager and she advised me that they don't match prices for this particular store. What? Where does it say that? Then she said that they would raise their price and charge me what the other store is charging for this product. How can they do this legally?

Sale item charged full amount - I shopped for a bird feeder pole at Brampton Walmart on Queen and Airport Road on May 15, 2012. On the rack, item with bar code 001654402261 was at $10.00; however, Walmart charged $19.88. Next day, when I reached there to get refund for the extra money charged, they could not find the product on the rack and item was removed. I was told that they cannot do anything as item is not on the rack. I am surprised that the manager did not have knowledge of sale going on in the store. Also, in this day and age of technology, they did not even bother to look into the system to check prices and simply told that they cannot do anything. This is the lowest standard of customer service at Walmart.

I was in Wal-Mart this morning on 05/16/2012 to get some steaks since they've been advertising them on TV, but I saw the meat has not gotten better. The steaks had dark spots like they were old. It didn't look fresh at all. I stopped shopping for meats there on 750 Academy drive last year for that same reason. I thought since they're advertising on TV that the meat department has gotten better; that's not so. Going back to public meats might cost a little more but their meats look a lot fresher. I tried calling the meat dept. before I sent this e-mail but they couldn't find anyone back there. Someone needs to check their meat before putting it out.

I purchased 20 bags of EarthGro top soil from your 23rd Street Store. It was full of river rock and sticks. When it gets wet and then becomes dry, it turns to hard soil like cement. It has ruined my flower beds. I'm sorry that I did not keep the receipt. I am angry that I have to dig all that out and my $20 to $25 has been wasted. I would appreciate some kind of action being taken on this. Thank you.

I shop at the Walmart in Windsor, Ontario very frequently. I enjoy going there for the prices and the quality. My biggest issue is every time I go there they only have a couple of cashiers out there at a time. It doesn’t matter what time of day. It is they never have enough cashes open. So, you have already spent a good hour there spending money and when it’s time to check out, you are standing there for a good half hour. It makes no sense to me when there are 21 checkouts and no one to run them. I know these employees are not paid high wages; they are paid minimum wage. And for the amount of business the stores make on a daily basis, there should be all registers open at all times. Because of this issue I have, I have chosen to shop elsewhere. Thank you.

I am writing because I made several purchases from Wal-Mart. Each time I tried to talk with the store manager, I got the runaround. On 4/27/12, I went in the store to make my weekly purchases. Once I got to the counter again, I was given very hard time when I began to use my coupons. I ended up paying more than I should have because I had mostly free coupons. I was asked to separate my order. When I did that, I was told that I could use some of my coupons because they were free coupons. They felt like I couldn't be getting the items for free. I worked very hard in this economic times to make ends meet, and when I got to the store, I was harassed because of my coupons. I never had this kind of problem when I shop at the Wal-Mart across town, but why should I have to drive 40 miles to use my coupons without being harassed? I did it this week because on 4/27/12 when I couldn't use some of my coupons, and wasn't given credit for the items I purchased, I lost $79.43 in coupons.

I bought a window blind marked at $20 and 2 protein drinks marked at $8.88. At the cashier, the blind was charged at $25 and the 2 six-packs of protein drink were charged at $9.97 each. The total difference on these 3 items was $7.59. The customer service lady went with me to check the prices and was surprised of this. The only reason I remember the prices was that these were my only items I had bought that day. I wonder what has been happening, say when you buy over 20 items and of course, you cannot possibly remember all the prices. This happened on May 13, 2012 at the store # 1015.

False Labeling on Product - I purchased several LED clearance lights, both red and amber in color. I returned to the store and purchased three more red ones, IPN#2884510299 Model #CW1444R Blazer International. I returned home to find that they contained only two of the six LEDs stated on the package. Further inspection of the items revealed that the original items that I bought with six LEDs mounted had PN 22587-091 on the circuit board and was well contained with a mylar coating. The new ones has a much simpler board, PN 78470-41 with only two LEDs mounted and little or no mylar coating. Both products were in identical packages and sold at Walmart under the same IPN with the approximate same price.

I have been a loyal customer of Wal-Marts for years. I will never shop there again. I bought some items at my local Wal-Mart and some others with coupons. Well, Wal-Mart now will not take back any of my items even the ones I had not used coupons for. The manager told me they will not give me my money back if a coupon is on my receipt. They then took my items back and did not give me the amount I spent saying my coupon has no cash value. I tried to tell the lady I had paid full price and it was on my receipt but she would not even look at it.

I took some photos of my son and my nephew swimming and at the swimming meet. I got some prints of the photos, or try too. Until a woman at the photo booth called the manager and said that there was child **. There were nothing but photos of my kids and nephew swimming and yes, they were wearing swim suits and Speedos for swimming races. It caused a lot of problem, the manager said that she was wrong and the photos were free but I asked if they ever train their people on what child ** is and what isn't?

Last fall, I went to buy a case of Dasani water. I'd been buying it all summer for $3.98 per case. On this particular day, I found a "roll back" tag on the Dasani water of $4.49. I refused to buy the water, complained, and just got a shoulder shrug for my time. Yesterday, I ran in to get some "Great Value Drink Mix." I've been paying $1.74 per box for several months. I found the shelves covered with "roll back" tags stating the price was rolled back from $1.98 to $1.74. I've complained to the management several times, and all I got was blank stares. I understand that prices go up. Just raise the price and stop insulting our intelligence! They may as well have the Wal-Mart greeter say "Welcome to Wal-Mart. You're dumber than you look!"

I have purchased several pairs of sneakers for my son since September. They all keep falling apart within a month, badly made. I tried contacting Walmart, they said go to the manufacturer Athletech. I cannot locate this. All I want is my money back and to tell them they need to make them better.

I lost my receipt, but had warranty for my item. Walmart was telling me I don’t have warranty and they can’t get me a duplicate receipt. I went through two managers; then the third one got me a receipt in 5 minutes. The other two were very nonchalant and were just letting me know that it was too bad and I’m out of luck. I’d like to compliment Joedna from store 1373. She was very nice. She listened to me and got me a duplicate receipt and said it was no problem. The other two managers - I don’t know their names, but I know they were managers for customer service.

On May 5th, I went to the Walmart on Killian Rd in Columbia, SC and got in the "speedy checkout" line (which it was everything but). My purchase came to a total of $3.21. I gave the cashier, initially, $3.26 then I noticed I had a dime and 2 nickels in my wallet so I took the quarter back and gave her the exact change and she rudely said, "Are you finished?" I nodded, grabbed my bag and left without even getting the receipt. When I tried several times to call back to the store to the customer service desk, the phone just rang. I promise God I will never buy one thing in there ever again. I will make sure that if anybody is buying anything for me, it doesn't come from Walmart.

Victimized in the store - My 16 year old daughter and I were shopping at the Bossier City, Louisiana Walmart, located on Airline Drive, on Sunday May 6th at about 4 pm (To avoid confusion, I will refer to the taller, older appearing male boy A and the shorter, younger appearing male boy B). We were looking at the jewelry when two black males, ages I’m guessing late teens to early 20’s, whom I now believe were trying to sneak my phone and purse. But I noticed them getting a little too close, so I looked at them and said “I’m sorry are we in the way?”, and moved aside just a bit. At this point, boy B says “no I mean we are looking at the jewelry but yall are okay“, then boy B asked how we are related. I am thinking he may know my daughter from school so I replied “I’m her mom, do you go to Northwood or something?” He replied “no but I used to.” He then asked my daughter her name and if she had a man. Both boys started laughing.

I have been shopping at my local Walmart Savoy, Illinois for over 10 years. I rarely exchange or return items. Today, my husband and I went into the store to exchange our Kindle Fire. We had the box, all the packaging, the receipt and we had bought a protection plan on it. My husband went to exchange it while I shopped for some other things. He came and found me and said they called a manager and he said no. One day out of the return policy. It had been 16 days since we bought it. I was unaware that the policy in electronics is 15 days. Okay, I have the protection plan so that should cover it. I went back to the counter myself. I have been in retail for 20+ years and I thought trying to take care of the customer is the goal. I know in my company we do whatever it takes to keep our customers.

Six people in line to check out and 3 cashiers at speed/self checkout left my cart sitting. Sure, they can get someone to put the groceries back or do they think that is self service? Next, they will start wanting you to change your own tires or change your own oil. I am sure they would if they could. As for me, Target or Food City gets my business. Self checkout is okay but don't force it on me. Look how many jobs are lost to this - makes Walmart profits higher.

I placed an order to walmart.com. I normally purchase items online but due to my pregnancy, I was excited to shop from the comfort of my home. Walmart gave me an arrive date of April 30th. My merchandise never arrived. I contacted customer support numerous times and they said it will arrive. I tracked my order online and it said it has arrived between April 25th-30th (great timeline by the way). I will never ever order from any walmart ever again, online or in store. I have paid for something I have not yet, and probably will never receive. Do not buy from them online!

Your stores have gotten out of hand, large for seniors to walk and shop to enjoy the shopping trip. There are no seats to stop and rest. I saw a woman on oxygen barely made it to the check out. She was having trouble breathing! Nowhere to sit and get her breath. Maybe you don't want seniors in your stores? Or are you looking only for the younger crowds to spend. Also, in Missouri, you moved people out of their homes in greed for your personal greed and gain, then a slap in the face offering them a cheap $1000? Wow, how do people sleep? What if that was your parents? I switched to Target, the store with a heart for people!

Yesterday, May 4th, 2012, was my birthday. Since I am an avid sportsman, my daughter thought I would enjoy a day at the shooting range. She coordinated everything, the range time, targets, and purchased the ammunition from our local Vadnais Heights, MN Wal-Mart store. Due to her inexperience, she bought two (2) boxes of 45 Colt ammunition at $23.97 per box when she should have purchased 45 ACP.

I've been shopping at the local Walmart ever since I moved in town in 1991, kept spend 100's of dollars every year. My recent visit today was another disappointment. I'm writing this because I felt to do so since there were only deaf employees who don't care how and why you spend your hard earned money there. I spent more than $250. While at the register, I told the clerk, reading a sign that said spend $100 and if you open a Walmart credit card, you can get $20 back before, she started scanning my items. She didn't know how to process the application. She asked the guy at the register nearby and apparently he didn't know either. I stopped by at customer service and after waiting nearly 25 minutes, they said since I purchased gift card (obviously not free), they cannot reverse the transaction. The bottom line, I wasn't able to get $20 back like what they claimed in the written display.

Buyers beware! I ordered a swing set online for my daughter’s birthday. Walmart processed the order. A couple of days later, I received another email that stated that they may not be able to process my request because the supplier may not have enough of the product to ship. I would need to wait 10 days to see if they can fill the order, if not, they will just cancel my order.

On April 28, 2012, I went to the Walmart in Cinnaminson, NJ Rt. 130 South to purchase a money order and the machine was not working. The machine would work if you wanted to use the ATM. This is the 3rd time I have not been able to get a money order due to the ATM/money order machine was broken or malfunctioning. I have gone to the Walmart on Rt. 541 in Burlington, NJ and have experienced the same problems. The time I went to the Walmart in Burlington, the machine was printing the money orders but was not giving back change after you put your money in for the money order. The customer service people were nice, however, this should not be happening. You put these machines in place of utilizing a human being and the machines are unreliable. This seems to happen a lot because I know other people who have had the same problem. Give someone a job and stop replacing people with machines.

I have gone to that Walmart on more than one occasion and have had to wait a half an hour or longer for an electric cart. I am disabled, neuropathy in both feet and currently am wearing a cast on my right leg for a "torn achilles". To my understanding, they have 3 carts. One is broken down and the other two could not be found. About a half an hour later, they brought a cart to the first person waiting, which there were 3 of us waiting for a handicap cart. Franklin, the store manager, said he was sorry but there was nothing they could do. I have been living in the Natomas area now for 6 months and the third cart that he is saying is broken was broken way back then. Walmart should comply with the ADA laws and at least have accessibility to wheelchairs if there are no electric carts available.

My spokes break a lot. And now I have to take it back to the shop to have my crank bearings replaced. I will never get another next bike ever again. I had a trek bike before and somebody stole it. So I was in Walmart where the trek was stolen and decided to try out the next bike out. I haven't had it a year yet. I bought it in January, it's been in the shop going on 3 times, when I take it in again. I take the bike in to complain to the shop about the bike and the bike shop says you get what you pay for. And this is a reputable bicycle shop. Tempe bicycle is the shop where I take my bike to have it worked on. So they sell bikes and I will be buying a bike from them and throwing the next bike away, where it belongs. In the garbage.

My wife and I are both partially disabled. There are never enough carts for customers. We have to drive to 4-5 different stores trying to see if there are any carts available for us to shop and get groceries. I have spoken to several managers, and the attitude I get is they could care less. Yesterday at about 1-2 pm, we wanted to buy groceries. But no carts. We did not shop at Walleys. We went to Kroger. They always have carts available. They are closer too. This has been going on for several years. I do realize by losing my business, they could give a ** less. One customer is not important. I used to do online shopping, but that's gone too. Absolutely no phone calls! E-mail only.

Freezing my account at Walmart.com website - I have an account with Walmart.com for the past couple of years. My wife and I decided to purchase an iPad2 in October of 2011. I have a Walmart Discover credit card which is run by GE Money Bank. I called the credit card customer service and spoke to a representative who told me there was 6-month interest-free financing for purchases over two hundred and ninety nine dollars. I said, "Great; now I can afford to purchase this iPad2." I made the purchase through Walmart.com, received the item and was happy.

On 4-30-12 at 20:30, I was in Electronics looking at Net10 phones and stood there for quite a while, while the department manager, Lisa, was talking, leaning over the counter where the customer checks out, with her back turned to me as I waited patiently for her to get off the phone and ask if she could help me of which she did not. My husband, who was with me, told her that I needed a particular phone and she went behind the counter where she should have been and got on the overhead paging system to page someone else to help me because she said she had to attend to something. She had keys to open and hand me the phone but chose to page someone who never showed up, so I left the store very upset that I did not get the item that I drove in to get. This is not an example of a good manager at her level and she clearly relayed to me that there were more important matters for her to attend to than to reach over and hand a phone to me that she had the key to. I took it personal and she needs to be notified of this incident and retrained in how you acknowledge the customer and handle the situation better. She is a poor example of management at her level.

I went into the Super Walmart in Janesville, WI a few weeks ago on a weekday afternoon to the photo department to have some old 8 millimeter film transferred to DVD format. It’s a family footage dated on 1959 found among deceased brother’s belongings marked “Trip to Conn. and Shorts.” When I walked up to the counter, I said to the associate, “Hi, can I get this put on DVD?” She proceeded to stare at me like a deer in the headlights and remained speechless a little too long. So to break the silence, I said jokingly, “Maybe not, you’re looking at me like I’m from another planet.” Then she said, “We don’t do that.” And I responded, “I’m pretty sure you do. Is there a manager around who may know?” She grabbed a scrap of paper and asked for my name, so I said and spelled Michelle **.

I went to the Walmart store in Matteson, Illinois, 1479. I was trying to return an air mattress which was for a cousin who passed away. They stated that they have a return policy. I didn’t have my receipt and the box was open. I asked them where the policy was and the employee took me to the area where the air mattress was at. There was no policy hanging. The manager, **, was very rude and couldn't offer any reason why there is no policy that was being handed in the area. I was trying to download a picture I took with the employee that was helping me. They just kicked me right out of the store. This is the rudest store I’ve ever been in.

This is the second CD that I have purchased from Wal-Mart that claimed to be edited. In the song "Starships" by Nicki Minaj in her Roman Reloaded album, there are two "f" words that are not at all edited. The rest of the CD is. When I want a normally explicit CD, I always choose Wal-Mart because of this awesome dedication to censorship. If this is going to be the case going forward, I will not be purchasing CD's from Wal-Mart.

Our local Walmart is open until 12:00 midnight! I went in to exchange an item and there were 5 people standing around doing nothing! They said we can't exchange what you have until 6:00am because our service department is closed! Wasted gas and time! Why would 5 personnel be standing around, doing nothing, yet I still cannot exchange anything! It was 10:30 pm! How hard would it be for a manager to open the register and help me?! Store: Rushville, Indiana, 46173 Walmart! Several people complained about the staff and customer service at this facility! A manager was one of the five standing around, doing nothing! Which I see him do often!

Your produce department was very sloppy, dirty and with poor quality. It seems that nobody worked in that department for hours. Your garden center, wow, a total disaster! There were dead plants everywhere from no water, to plants left out in the cold, overnight. Keep up the good work. For some employees, it seemed like they were walking around with no real purpose. A new president on board with a new fresh vision; I’m not so sure that it's working.

In the Wal-Mart ad in today's paper, they had a Mainstays large grill shelter in a nice color picture listed for $139. I went to my local store and all that they had was a lesser quality (and less expensive) grill shelter. I found a manager who looked on his computer and said that it could only be gotten online. I came home and looked on Walmart.com, found the same grill shelter that was in the paper and the website said it was out of stock online. It gave me the option of looking at the availability at stores within 50 miles of my zip code and it indicated two stores had "limited availability". I called both stores and all they have is the cheap version of the grill shelter. I feel that the advertisement was a lie and intended as a come on to get me into the store. It is a classic bait and switch.

The cashier waved her arms in my face and told me to calm down while trying to explain that the item was ringing up higher than the shelf price and could one please check the price. I asked the customer service manager to ask the employee to quit speaking to me in such a manner and waving her hands in my face. At that point, the cashier became even more rude. The manager stepped in to take over for her and she walked off running her mouth. I went to customer service and requested a manager. I proceeded to wait for 25 minutes for the manager to come. When I told him I would just return the $83 worth of items that I bought, he just shrugged his shoulders and walked away. I think that Walmart needs to get lessons on how to provide customer service. Maybe Target can teach them.

A year ago, I bought an iPod touch for myself. The screen didn't work but I can still listen to music, so I sent it to get it repaired. They said they did repair it but when I got it back, it didn't work. So I sent it back and then they said that it had water damage so it doesn't work and now they are telling me that. All I got to say is, I have a lot of money to buy 100 iPods, but it's the principle. I used to spend $600 a month at Walmart, now not even a penny because they lie to customers. I'll never spend a dime at Walmart again.

I have no problem shopping at Wal-Mart and dealing with the rest of humanity. We all come in many shapes and sizes and no one scares me. What I do have a problem with is the lack of adequate parking for Wal-Mart's business in all locations. I have tried to get a license for a business before and I know each city requires adequate parking for each business and the restaurants inside them. I have never seen a Wal-Mart that has supplied safe and adequate parking for their facilities. I live in a bedroom community and have to travel to shop. I like Wal-Mart’s prices at Simi Valley, Oxnard and Woodland Hills stores - all in California. Wal-Mart stores always have parking spaces that are too small in rows, too close together, and lack the volume of spaces to provide for the quantity of customers. I drive a Toyota Tercel.

I purchased a package of rib-eye steaks a couple of weeks ago from Wal-Mart and put them in the freezer. I got them out tonight to thaw (in the microwave) and cook for dinner. I set the microwave to defrost and left the room to check on my son who was playing in the next room. When I returned to the kitchen, I happened to look toward the microwave and saw flames. I immediately opened the door and the packaging was engulfed. The bottom tray and material between the meat and tray was burning. The plastic wrap was not flaming. I called the local store and spoke with the manager. I explained what happened. He finally agreed to give me another pack of steaks or my money back (with a receipt) after he told me that I must have a faulty microwave. This is the very first problem I've ever had with anything blazing in the microwave. My microwave is not faulty. I'm just wondering if something changed with the packaging. I'm just trying to prevent this from happening to someone else.

I placed an order as usual on the Wal-Mart website. It came back 5 minutes later, saying that the order had been canceled due to billing issues. I then ordered the item and paid for it via PayPal. It got canceled again. I tried several different ways, including a gift card from Wal-Mart that I had; and everything got canceled automatically.

I will never, ever purchase another item from Walmart or Walmart.com! My fiance purchased a lovely 1/2 carat princess cut diamond ring and proposed on Christmas morning. Three days later, one of the side diamonds fell out. A couple of weeks after, another side diamond fell out. After taking it into a local store for repair, I was told it couldn't be fixed. A couple days after that, yet another diamond fell out. I've had the ring roughly 4 full months and Walmart.com wants nothing to do with it! Now I have no choice but to return it, but Walmart doesn't seem to care that the ring had a special meaning to me and my soon to be husband! I feel defeated and just want to sit here and cry! They also keep pulling my comments from their website and Facebook page.

Garden shop needs some good strong men in it. I am so upset with the Yulee Walmart and this is not the first time. All the time, in the garden shop, they have only sweet old ladies back there and never any men to lift bags of heavy stuff to load in the car, or the customers just load it up. The one older lady says they have to or it's their job and they have no business doing any of that. We know how Walmart takes advantage of the employees and they don't care about them at all. But I do, and I am speaking up for them.

I looked online for a certain product, and it showed it was in stock at the Cookeville, TN store. I proceeded to call the Cookeville store and inquired about the availability of this product when the associate told me they had 18 in stock and where it was located. I drove to the Cookeville store to pick up this item. When I got there, they told me they could not find the product and that there was a system error and they did not have any.

I talked my wife into buying the Mistic eCigs from Wal-Mart instead of buying it from another store because I felt Wal-Mart would always be reliable for having them in stock. But now we can never get filters in the 1.8 traditional. We paid $30 for the starter kit and would like to be able to go to Wal-Mart and find the filters in stock. We don't feel like we were done right by Wal-Mart!

Clearance fish scale remover - there were two on the rack, beside all fishing gear Items that were on clearance too. I'm sure it was not misplaced. I went to pay, it scanned at regular price. I ask the clerk that it had scanned at regular price. She called **, Customer Service Manager. I walked him to where the clearance was. He said that it was not on clearance, because of inventory, everything was not in its place. I said, "May you honor the price since it's there?" He said, "No! It's in the wrong place." I asked him what he was there. He said customer service manager. I told him no good service. Customers are first, and he could have honored the price. Walmart will only lose a customer. Store is at 1455, 8401 Anderson Blvd Fort Worth, TX 76120.

A couple of weeks ago, I went to the Bucyrus Walmart and purchased 4 gallons of milk. In the cooler, the sign reads $2.49 a gallon. After checking out, I saw that I was charged $2.50 a gallon. I went back to the service desk and told the associate (Tony or Tonie was her name, I don't remember the correct spelling of her name) that I was overcharged, that I was due a refund of 0.04 cents. She replied that unless it's 0.05 cents, the store does not do refunds and laughed.

I bought an iPod touch for my son, after my brother’s friend stole it right from my parent’s house and got talked into the replacement plan and how it includes accidental dropping. Well, I mailed it off like they said the very next morning. Now, their website says status complete and it is halfway there to them via UPS and still nothing on the replacement card.

On 4/19/12, I was returning a twin air mattress due to it deflating during the night when my daughter (90lbs) slept on it the first night. I was told I could not get a refund and it was posted. I did not agree but understood. The mattress I bought was not available. I went back to customer service and was told to go to the sports section. At this point, I was angry and said no. I told the employee she was going to go get it. I had other shopping to do in Walmart. Then I told the employee there was no sign posted in the linen section where I purchased the bed. The employee pointed behind her and stated it is posted up there. At this point, I lost my temper (which I later apologized for).

The hemorrhoidal cream is fine and at a competitive price. However, it is nearly impossible to removed the foil cap that seals the tube. I've been using this product for price reasons for years, but I am completely unsatisfied with how difficult it is to remove the stupid metallic sealer. Couldn't you include a grabbable tab to facilitate removal? This is clearly the case of a package designer who has never used the product.

Wal-Mart store 3659 at Signal Mountain blvd. on 4-18-2012 around 5 pm: I am 50 years old and I was purchasing cigarettes and they asked for my driver's license. I gave it to them. It had expired in the past month, not even a month and I was told I could not buy them because it wasn't a valid ID. The cashier was very rude and when I spoke to the manager (a woman, I can't remember her name, who was blonde with glasses and older like me), I was told with a smirk on her face, not a smile but a proud smirk, "Sorry, it's not a valid ID. She was very rude. I don't look 50 but I sure as ** don't look like I'm not old enough to buy cigarettes. She said it was policy but that's funny because I bought cigarettes in her store under this policy three days prior and wasn't even asked for an ID.

Walmart defrauded me. I placed an order by phone yesterday (4/19/2012), which allegedly did not go through because my credit card was allegedly not accepted. There was no reason for my card to be declined, as all card information was correct, and I had sufficient funds. The item I wanted to buy was a computer desk. No item number exists. The charge was $63.57. "Krystal" (or Kimberley) at the Walmart Alabama Customer Service took the purchase offer. She repeated the order, stating that the security code on the back of my card did not match. Then she stated she was not able to complete the order as the card was allegedly not accepted. However, the charge appeared on my credit card as "pending", I found out right afterwards.

I went to Wal-Mart and bought milk. The shelf price listed it at $3.86 but when I checked out and looked at my receipt, I paid $4.00. I went to customer service and told them about it. They said they would fix it and gave my few cents back. That was a week ago. I went today, same thing happened! How much more money do they have to steal from the American worker? The store is in Greensburg, PA.

I bought a Samsung home entertainment center from Ooltewah TN Walmart store and it worked, maybe, two months. Of course, the receipts were thrown out with the rest of the wrapping papers from Christmas, and even though I have where it was on my debit card printout and even though I am trying to get a receipt from Corporate headquarters, now, they say I have waited too long. Do not buy electronics from them.They will not help you at all.

I used the Equate brand facial cleansing towelettes the first day and was pleased with how well it removed my make-up. The next day, I used them again and my eyes were very red and irritated. The following day, I woke up to find my eyes were almost swollen shut and my face was burning. I suffered a horrible allergic reaction. I'm not sure what ingredient could have done this, but I suspect it could be the fragrance. Unfortunately, I trusted the label which read "hypoallergenic" and "dermatologist tested".

I went in to the WalMart on 17 April 2012 located near Richmond Hill, GA. I knew where I was going so just headed in that direction. During my walk to the far back corner, I passed about 12 "associates", none of which said one word. I picked up my item and began to walk to the checkout, then remembered that I wanted to look at TVs. So I went to the back of the store again and looked at the wall of TVs. While doing this for about 30 minutes (I am very indecisive on a TV right now), standing in the aisle, not less than 17 "associates" passed me, with carts, without carts, without customers, on personal cell phones, in groups of 2 and 3 and not one of them stopped to ask if I needed help. I actually had to move out of the way of some of them with the carts and yet still nothing, not even an "excuse me". It's like they are afraid to help a customer. Needless to say, I left without a TV.

I wanted to write about customer service as a whole so this is where I landed. I started out doing a survey just to write this letter but the code wouldn't work. What has happened to Wal-Mart as a whole? Your stores use to provide excellent services in all fields and that would be the one stop for all your needs. Now the employees are rude and not friendly and when you ask for help, the look on their face makes you wished you had not asked. Their body language and facial expressions make you feel like you are a bother to them. Also, now the stores are not maintained inventory wise and are not consistent in many products. The availability of many products is bad.

I was on a cash register helping out on the front end and one of the managers came to me and said they were going to have to let me go because of a money order issue. I was not fired properly. It was in front of another employee and the money order was in the draw. I was not taken in the back to sign any papers. I was told to leave. Then, I tried to reapply; I was placed on the non-rehire list which is stranger. This happened in Nov. of 09.

I spent over an hour in Walmart doing my grocery shopping, went through the checkout, paid for my purchases which totaled over $100 and asked the cashier to put my purchases in the basket for me and was told, "We don't do that here, you have to do that yourself!". I left everything where it was, went to customer service, demanded a refund and left the store. Customer service at the Walmart store in Portland, Indiana totally lacks. This is not the first time I have been dissatisfied with this store, but it will be the last. I will not return to that store again.

Not long ago, Wal-Mart changed the formula for their Equate Ultra Strength pain relieving cream. I used the old formula for years. The new formula gives my skin a rash wherever I apply it. From reading the ingredients, it doesn't look like they changed much; however, while the old formula was more of a paste, the new one is more granulated and does not stick to the skin as well. And they had a price increase on it. So not that it is worse, it is more expensive.

I received a TomTom via 1400 for my birthday from my brother on Nov. 20, 2011. It just stopped working, so I took it in to get returned. The item was scanned and was verified it was purchased from there. Apparently, there is a 90-day exchange on electronics. So now I'm supposed to deal with TomTom directly. That is absolutely a very poor customer service. Walmart deals with TomTom, they sell their product. Walmart should extend their warranty to match the product warranty. I'm very displeased with this situation I had at Walmart and all the extra time I have been spending!

When I tried to get my phone replaced after it was damaged, I went to Wal-Mart’s mobile phone replacement plan website and type in my receipt info. Then I clicked next but it says my receipt does not exist. I checked the info over and over and I typed it all correctly.

I placed an order online for a site-to-store pickup. I walked into the Wal-Mart on 86th street and went to the proper customer service pickup station and waited for about 15 minutes. During this time, four employees walked right past my husband and I and didn't ask if we had been helped. I assumed they did not work at that station, but I still should have been asked. We stood another 20 minutes after we went to the gentleman employee at the entertainment desk and he said the lady would be right with us. Once she did get there, she couldn't find the order because she typed my name incorrectly and then she went to go find the three items that we had ordered. She (I think her name was **) disappeared for another 15 minutes without an update. Meanwhile, a gentleman named ** asked if we needed help and looked up our order. He found it immediately and went to go check on it.

I purchased an iPod Touch from Wal-Mart for my grandson on Christmas. I was also sold an extended warranty by the salesman. I was told the warranty covered anything that happened to the iPod including dropping the iPod in the commode. I asked what was covered and was again told everything. I asked due to the fact that my grandson had dropped a previous iPod in a commode by accident. This is why I made the purchase.

I work at the Home Depot right next door to Walmart on James Sanders Blvd. in Paducah, KY. I went during my lunch hour and wanted to try on a pair of jeans. The lady at the dressing room first went through all the pockets and then shook the pants like she was gonna put them on a clothes line. Then, she folded the pants and put them on the seat in the dressing room. This lady made me feel very uneasy, like she thought I was a thief. I have never had this experience before in any Walmart I have ever shopped. I have told a few people I work with at Home Depot and they couldn't believe this happened. I am truly upset about this experience.

I had the most unfortunate experience at Wal-Mart on Eldridge, Houston. A bus takes a group from our retirement home to that store every Tuesday. About 8 of us need scooters. Last Tuesday, there were only 2 scooters in the store. I never got one. The trip would have been a total loss except for a kind lady who noticed me sitting there the entire time. She picked up about 10 items for me including a fan. I used to live at an assisted living place which had a bus with a lift. Those in chairs really needed scooters.

I found blood pressure machine in clearance yellow/white sticker that said $4.97. I took it to the register but came up as $49.00. Twice, the head person came over and it came up as $49.00 and then looked it over and we found a red sticker for $49.00 so she told me she would not override the price because she would not lose her job over this. I followed her to service desk and asked her again why it was clearly marked $4.97. She said that she can't help if their machine didn't print it right and she was not going to lose her job because of it. I felt she was very rude in the way she handled it. This happened between 4 and 4:30 pm, 4-12-12, at the Wal-Mart in Excelsior Springs, MO. I agree it probably was the $49, but I also think it was marked $4.97 and that should have been what I got it for.

I entered the Martinez Wal-Mart store with items I had purchased at another store a few weeks prior and the original purchase receipt. I tried to imitate a return with my receipt and was told that the coupon amount would be deducted from the items I was returning. I then asked how the coupons would be matched up against the items being returned and that I wanted to see the match up to make sure I was getting the correct amount back. The assistant manager then went away and came back and said that my transaction was denied and that I needed to leave the store with my items. This is not legal as I have a receipt and should be refunded the purchase price of the items regardless of using a coupon. I am fine with the refund less the coupon amount if the system is able to match up the product SKU with the coupon that references the item SKU. Otherwise, I cannot be sure that I am receiving the proper refund and this is a violation of California law.

I purchased a phone from Wal-Mart and I returned it. I never even used it. Now, I have a bill. I owe $86.10 for nonpayment of bill. When I returned the phone, they never told me that I have to call to cancel the phone. So now I'm wondering, what now? I don't have the phone, so why am I billed? I thought all bets were once I returned the phone.