Wal-Mart Reviews

When I got to the Duportail store in West Richland, Lakisha told me I spoke with her on the phone and now they couldn't do anything. I spoke to Lakisha's manager and she called the electronics department and they said to refund it. I told Lakisha's manager I would be happy to exchange it in the store. After walking back to electronics and finding out the nearest ps3 was 20 miles away and coming back to customer service, Lakisha's manager was gone. Lakisha told me they wouldn't do anything about it. I told Lakisha I spoke with her manager and she said they would refund the balance on my credit card. Lakisha called electronics again and I could hear her speak to Jeremy again after her manager took care of it the first time again! Now I'm getting frustrated! I told her I couldn't exchange it for the 500gb because they didn't have any. She told me to take the 12gb ps3 to the Kennewick store, she wouldn't be able to do anything.

I told her if I didn't get a refund or gift card I was going back to her manager again! She was sarcastic, rude and obviously not very capable of helping make things right with the customer. I feel there were circumstances of an honest mistake on my part. But part of the reason I purchase certain things at Walmart is because they have ALWAYS! taken care of me when I have been unsatisfied with products in your store. I had to refrain from screaming at her because of her insubordination to her upper managers and being unfriendly. Personally I think she is inexperienced and not qualified to be there... What a **! Multi-billion dollar corporation sold out to China. Talk about a bunch of greedy ** hiring children to do your dirty work. I will NEVER shop there again! No matter what you ** do, so don't contact me. I will be outside your stores with the protesters from now on! Over priced **.

The first one I talked with stated go fill out a form and bring it back. When I ask where was the forms she stated "Over there" in a very rude tone. And when I ask "Do I just bring it back here?" she stated "Yes, Ma'm" in a very arrogant way. When I did this and completed the form and returned, she was over in the corner talking with who I came to find out was the manager. She looked over at me twice standing in line and ignored me and just kept on talking. When the other one was through waiting on the customer she was waiting on, she then proceeded to wait on me and in the process she asked the one talking with the manager if 9 numbers was a wal-mart to wal-mart transfer and I proceeded to tell her my grandson did send it from the wal-mart in Jax. And she rudely informed me, "Well you filled out a moneygram." And like I said there were so many forms I didn't know which one to do.

After all was done I ask to see the manager and that is when the fellow sitting in the corner got up and ask me what the problem was. I proceeded to tell him that first of all these 2 girls need to go to a school to learn a attitude adjustment program because they don't need to working with the public. The one whose name was ** was exceptionally rude. When I informed them I was going to notify Corporate she started to hitting her name tag and said, "Make sure you spell it right." The other girl didn't say anything more at that point and neither did the manager...his name was Allen.

I believe if Wal-Mart has to employee those kind of people then it would be best to shop elsewhere. When I informed my grandson of the treatment of the kind of rudeness I was shown he wanted to go back to the store and confront her, but I informed him I was going to inform corporate on them and see if they would continue to keep their jobs. So when I go back if I see they still are employed then I'll know not to inform Wal-mart of no other happenings. Thank You.

I was accused of stealing my own energy drink of which I had in my purse, jewelry of which I had no inclination. I said to the lady who was interrogating me that I had a right to contact an attorney, and I was told that as long as I was in her room, I had no rights. The "Halloween" looking girl called the Wheeling, Illinois police department on me and an Officer by the name of Bryan ** came in and further interrogated me by calling me a liar and a thief. He also said that I had no power as long as I was locked in a security room with three dumb security officers and three police officers. All who called me names and interrogated me.

They kept me in that office for about 45 minutes questioning me about information they already had. I was accused of threatening them because I told them I had a right to voice my opinion and contact an attorney. They finally let me go and I returned every item I had purchased for a refund. I refuse to ever shop at a Walmart store again. It's a shame, when you are an **, how you are watched every minute and wrongfully accused. Every one of those employees need to be arrested and fired for wrongful treatment. Officer Bryan ** needs to be reprimanded also.

He told me that the tanks weren't overstocked & they were healthy, even though he admitted to knowing nothing about fish care. I asked him "who worked at the store that has knowledge of fish," he told me no one, but insisted the fish were cared for by their supplier. Said supplier comes in on a weekly basis and "supposedly" the water always tested fine. I asked him for a water sample, which he refused to give me. He insisted that the tanks were cleaned daily. My boyfriend tried to show him a picture taken three days ago of dead fish that were still present in the aquarium, lying in the same spot decaying, but he wouldn't even look at them. The dead fish had ick, which is highly contagious and fatal if not treated. Another fish had mouth rot and one had a severe ulcerated sore that was infected with fungus. Another was lying on it's side breathing shallowly, dying.

Nearly all the fish were exhibiting signs of extreme distress. Other signs of distress, which are brought on by poor water quality, that I witnessed: clamped fins, labored breathing, swimming vertical, laying on the bottom, darkening around the scales, raised & bent gill filaments, and blood red inflamed gills. There was also a film of brown algae on the glass, further indicating high nitrate and phosphate levels; both which are harmful to fish. Despite witnessing this, the assistant manager "claimed" that the dead fish were removed nightly and the glass of the aquarium was cleaned nightly too. I know that this is a lie. If the glass was being cleaned daily, there's no way that film of algae would be present. I have kept fish for over four years and know that this assistant manager was giving me the run around. I have attached some of the pictures I have taken, but I have quite a bit more that show their neglect and abuse of these animals.

When I started working there, they all start not like me working there more and more because of my GOOOOOD work and safety ethics, especially my good customer service. Because regardless of my job and what I was doing, I would always go out of my way to help any customers. Every time they observe and notice my good work and ethics and good customer service, the more and more they could not stand me working there. Even on my days off, they kept calling me into work when almost all of the employees never come in or showed up whether called off work or not.

More and more, I've done just about every job in Walmart except TLE, cashier, produce, meat, deli, and electronics, even though I was almost in TLE. They accused of having good work ethics and good safety ethics, they accused me of having good morals and being too customer friendly. The funny thing is each and every time any and all customers would come in to shop at Walmart, they all would ask for no else but me. No one at Walmart, especially the managers, they didn't like that one bit.

But when I left Walmart after I got hired at another job, they begged me time and time again to come back to Walmart, because they went through 100 or more new hires and none of any of them combined ever did the work that I did and never had any good and safety work ethics like I did. But you know, I still do miss the customers. You know, it's kinda funny how any place like Walmart start to realize and notice more and more how valuable you are to the company and how much they need you more then before and begs you to come back, right after they had mistreated you all that time that you were there.

Walmart need to. As long as Walmart stays in business, I will never be satisfied. When Walmart goes completely bankrupt and goes completely out of business and when becomes extinct like the dinosaurs of long, long, ago... Then and only then I will be forever satisfied. Even though Walmart does have a evil reputation, people will learn the consequences from their past mistakes, but it is what you do... Do you ignore and run from the past or do you learn from it? BOYCOTT Walmart!!! Who's with me?

I post on the Walmart's facebook page just to have them delete my post, so I post again and thankfully they didn't take that one down. I've overheard two male employees talking about how they wiped out 4 tanks when they were trying to clean them. I have seen well over 100 dead fish since Thanksgiving. Why must innocent fish continue to die? It's not fair. They may just be fish to some but they're still loveable creatures with personality. I purchased one very small telescope because he was too cute to leave to die, well while he was in quarantine he went through ich, lice, and losing an eyeball.

My heart sinks for these poor defenseless fish! JUST STOP SELLING FISH! If they don't want to take the time to review proper fish care and instruct their employees on it, just don't sell them. It's that simple!! I've contacted corporate again and told them to not contact me until the problem is fixed and I will continue to complain until something changes! There is no sense in this behavior! The attached pictures are from my most recent visit where I was in shock at the 36 dead fish in a single tank.

On Jan 12th 2015 at 10:00 am on airline drive Bossier city Louisiana. I bet y'all could care less. You're just happy somebody showed up today to work. This is not a once in a while rudeness going on, its all the time. I have been in two different walmarts and have seen two different sets of employees fist fighting. One in Bossier city Louisiana and one, in Pineville, Louisiana.

What's up with these southern area? Never see managers, they are just as lazy if not worst. During the holidays we told a manager the carts were too crowded and she said her shift is over and the cart guy can worry about that. Oh you're going to lose money when provisioned and retailers around that area. Because it's a high end area and that Wal-Mart is a rundown store that's dirty, rude, unsafe and the most doesn't care how their customer service are treated... Jody retired military wife of and local business own.

It is apparent to me that this particular store manager has passion to be always right rather than ensuring that the customer and their needs are met. It is self evident that the STORE MANAGER is toxic since his lazy, rude and over the top vulgarity is projected on all the employees at the store. Feel free to do a proper customer service survey to prove what I have previously stated. I normally would shop at store 2917 for all my needs and now I find my self going to TARGET. I would rather deal with a small security data breach that with what I have just been put through OVER THE PHONE. To make things worse, my issue was not resolved and I am still left with an incorrect return.

If you would like for me to physically go to the store and teach Mr. ** how to be an aspirational and polite store manager with a dash of integrity, I would be more than happy to do so. I will be doing a great service to Wal-Mart and society.

Wal-Mart offered to assemble the bike but I opted out. I wanted to insure that my bike was put together right. The Schwinn Meridian Adult Trike is awesome. It comes with a rear basket, great brakes, good tires, adjustable handle bars and seat. The seat is a well-padded wide seat. The bike is so well balanced and lightweight. It's a strong built bike made out of metal. I only see one plastic piece on the bike and that is a knob that covers the break cable on the handlebar. It feels a bit odd at first to ride a three wheel bicycle but, after an hour... I'm loving it! I don't have a disability or road hazards.. I saw a man one day enjoying his day while riding his trike and thought... I'd like one of those.

I'm impressed and excited about my new bike. I'll be riding my new bike this summer on the California trails from Riverside County desert to Orange county beach. I recommend purchasing the bicycle from Wal-Mart online. Wal-Mart has the best deal ever if you purchase online only. You can purchase an extended warranty and if you need to return the item you can either take it to a Wal-Mart or Neighborhood Market or request a return label online. Bring back a little fun in your life and purchase or at least test drive the Schwinn Meridian Adult Tricycle sold at Walmart.com. I have nothing but good things to say about my online shopping experience and the actual product.

The next morning I got on the phone and my financial institution informed me that the money was not sent back to my account. So I spent 3 hours, half of which was on hold, with customer complaints trying to figure out where it had gone. Finally fed up I called the store directly, asked for the manager by name, spoke to him for 3 minutes before being put on hold for 26 mins. At that point a csm got on the line and at first was not helpful at all until I told her the entire conversation, or lack of, was being recorded and I was going to turn it in. So I was informed to come get my groceries and a 20 dollar gift card for my troubles. I was able to return to the store that evening. Thinking this would be simple enough I went to the front desk and tada they had no idea what I was talking about. It took half an hour of arguing (yes I argued this time) being told no one was there to issue a gift card to which I replied ok well that's fine I need my groceries though. "Ma'am we can't allow you to just go grab what you want and leave."

Wal-Mart is a multi million perhaps even billion dollar company and these employees are treating me like trash over 16.99? Then think that a 20 dollar gift card makes it all better?! Why not train your employees better and find management that doesn't smirk in the distraught face of a mother trying to feed her kids while allowing and taking part in bullying her. Why not purchase self check out software and hardware that actually works? I am still upset and angry about this situation. And to the head manager, Norman, putting an upset woman on hold does not make the problem go away. I'm far from done with this site and it's employees. I will use every resource I can find to let them know treating customers with this level of disrespect is not just uncalled for but also disgusting.

I brought my receipt showing I paid $90 out of my checking account for the purchases yesterday but was told they would not refund me as a credit for the full amount to my check card. Said they would only refund me in the form of a $50 gift card and the remainder back on my card. I asked "Why since it is like I paid out of my pocket for the coffee maker and you could say the other items I purchased were made with the gift card?" She said they could not do that unless I returned everything including the other items I purchased. Their policy was to satisfy the gift card first...a well isn't the card already satisfied on the other purchases I kept and since I paid $90 out of my checking shouldn't I be entitled to get that money back. I asked for a manager. After waiting about 20 minutes for the front end mgr (Jasmine) to come was given and attitude. I asked her if I purchased just those items without the coffee maker yesterday I would have been allowed to use the gift card on them so why are they making the cash from my account used apply to the items I am keeping instead of the item I am returning. So in essence they were forcing me to purchase more there by giving me another gift card and keeping the same amount I paid out of my checking.

I have never run across this at Walmart before and have bought/returned from them many times. The attitude towards me was "Duh are you stupid for expecting your cash back" and I did not appreciate that. The front end manager also claims this was always their policy that even if you spent $500 total on an order and used $100 gift card and $400 cash then came back to return $100 worth of the purchase they would only give you a $100 gift card. I told her that I have done purchases like that in the past and as long as the cash you spent was the amount you were returning they would refund $...She said I was wrong their policy was always this way. So basically calling me a liar but I have had that experience. I tried to call home office to complain about the way I was treated as well as the whole situation and was put on hold over an hour and transferred all around. Horrible customer service and will not be shopping at walmart anymore and tell everyone who will listen if this is how refunds are handled - with hassles.

I went to Sears to fix it. Now over another hour later, they told me that if the tank is stripped that I would need a whole new tank for $800. After another hour, they said that they would cover it. Come to find out that Sears got the plug out and the tank was not stripped. Went back to walmart to get the money for the oil change and the cost of the plug. Little did I know that the manager expected me to get the oil change at Wal-Mart and wasn't going to pay for it. I asked her how was I going to drive to Wal-Mart without any oil. About an hour later, she sends another manager which only gave my $5 for the plug. After talking to that manager, he gave me $35. Mind you it cost me $45 for the oil change at Sears, not to mention the whole day wasted because of someone on the walmart staff that can't tightened down a plug without messing up my oil pan. Will NEVER trust Wal-Mart again and I suggest you shouldn't either.

So we had our credit card company talk with someone in accounting and assured Walmart that they would be paid once the package was shipped out. Now Walmart is saying that it is still because of the charge back which is ridiculous. None of the customer service reps ever told us that they could not authorize a replacement for the XBoxOne. This was another issue. One of the customer service representatives also told us that he had talked to a supervisor and got an ok to put our request through.

I'm very frustrated and upset by the lack of communication between the customer services reps and the ones who are able to approve our request for a replacement. The last person we talked with was someone who claimed she was the administrative assistant to the Vice President of Walmart and once again we were given the run around because she said it was because of the charge back. Now I am just sick and tired of all the red tape and hoops we have to do to try and get our son the replacement that we deserve and I think it's because Walmart wants us to give up and not ask for one. If this is how you do business, then you will never get any more from me or my family. I will also tell my friends and other family members not to shop at Walmart, especially not online. I am so disappointed and will never use your online website for anything again.

Nov 24, 2014. Krysteena **. Hi Mitch this is Felipe I'm sorry I missed your call. After discussing this issue with my wife we have arrived at an answer for you. When Wal-Mart grossly neglected their merchandise by allowing it to sit on the shelf for over 4 months past its best by date of 6/16/14, then sold it to us, they endangered our health but much worse our three innocent children's. When we confronted the store after unknowingly consuming the moldy product and diuretic repercussions, they further misconducted themselves with arrogant aggression and no remorse, yet later still acknowledged and validated our claim by assuring us they had removed all similar products off their shelves in multiple stores.

When we spoke with Sedgwick on behalf of Wal-Mart, the claims adjuster Sue attempted to infer that it was my fault for not checking the label to see the best by date, while simultaneously trying to assure me that a best by date does not mean the product is bad or that the company has any legal obligation to remove the product from the shelf by said date... By the end of the conversation she said she would call us back after she obtained the pictures we gave Tara, and the pictures the store was taking, yet later when they learned we had been in contact with legal advice, they decided to dismiss the claim altogether, based on us having an attorney (which was untrue), as well as the lack of evidence (that we had surrendered to asst. manager Tara, but had obviously been destroyed/disposed of) and instead have placed the responsibility on Klondike for this problem.

Due to the gross negligence that caused our children's health to be compromised and ultimately led to illness, we are asking $1500 per child and $500 for my wife as compensation by way of punitive damages for all the hardships, mistreatment and neglect our family has undergone and been put through by this life threatening incident, and any unforeseen repercussions we could suffer as a result of Wal-Mart's underhanded business practices.

So now I have no choice but to continue venting my disappointments with the security of your customers and their loved ones. I shouldn't had to inform Wal-Mart that they have no security on their candy, stickers, and toy dispenser. This is something you would think they would already have but beware all you parents and care givers out there that if you’re by the candy dispensing machines, there is no security cameras on them. Anything could happen while a child is there or in my case an elderly person. Wal-Mart has informed me that they have no security on these machines in any store. Shocking isn’t it to think of all the Times my kids have went to them machines while I’m looking at red box but never again will I be able to let them do this!

Thanks Wal-Mart for placing dispenser like this in all your stores directed towards kids but not having enough sense to place cameras where you could or the police would be able to review what happens at them. I'm not only concerned about kids but at my local Wal-Mart many older people will wait by these machines for their rides to pick them up or to look for car keys in their purse. Now anyone could walk up and take their belongings and just Like in my case with no cameras on them, the thief gets by with it. Even contacting the police won't help as in my case I did contact the police and because they have no cameras on the candy dispensing machines, the thief got my stuff and nothing can be done about it. I just don't understand why I had to be stolen from and nothing can be done about it.

But like I have told the customer service I'm not looking for replacement of my item I just want a call back on this issue once they figured it all out and let me know if they have or haven't decided to place cameras on an area directed towards kids! My venting won't stop until I get a call from someone who explain why this is like this and it is changed.

Original Review: Jan. 2, 2015

I received a $100 WALMART GIFT CARD for xmas from my sister purchased @ the state of MA store # 2903, I live in FL and use store #1702, and when I went to use it, it said 0 balance. Customer service ran the number and it said $100 was used in a Cali store #2177. How could that be, the pin wasn't scratched & I physically have the card & receipt? So there's either a glitch in the computer system, bad card, or stolen in house. I Googled online and saw this happened numerous times in 2009 with the same store in CA redeeming them on people all from out of state.

My customer service in FL told me to call corporate, so I did. The supervisor Stacey, told me to return it to the store purchased. I called again next day and talked to Kevin, another supervisor. Same thing, no apology, no help, said call police, and still no resolution, the worse customer service ever! I told both Stacey & Kevin, they are going to say the same thing my store said, it's been used, which it hasn't. My sister called corporate 3 times and the MA store and they said same thing, sorry, call police! I am not happy with corporate customer service, and I called the store #2177, & they said call the police, for what, make a report and still be out my $100!

There was NO register number on print out my store gave me showing it was spent in Cali store! I have gotten the runaround from customer services and no resolution, worse customer service ever! When I go online and put the card # in it says $100 used in Cali store, but when corporate switched me over to automated #, and I put the card # in. It said card was invalid! I just want a new $100 card, this is ridiculous & a huge hassle! I don't appreciate being ripped off! They have my sister on video buying the gift card. Well let's see the video of who used it in Cali, there isn't one, because it never happened. It's a BAD gift card, a glitch in the car or system or something, and they won't honor it! Won't even conduct an investigation! So corporate needs to send me a new $100 card!

I myself worked for Walmart in Nashville,TN in sporting goods for a short time. It only took me that short time to realize it wasn't for me. My first day on the job they throwed me on register with no training with swing hours. Back then, Walmart made employees use shared register drawers. Register drawers was short before I was hired. The day I was hired Walmart CSM told me they had problems with register drawers becoming short every night. They had no cameras at the registers in Sporting Goods to know who it was taking from the drawers. And with shared drawers made it impossible for them to know who it was taking from their drawers. My manager in sporting goods was lazy to do risers. Made me do all the risers while he ** with other employees. One day the as-manager came to me accusing me of the drawer being short. I got fed up and told the main manager I quit. I never stoled a thing in my life. Being accused of something you didn't do is very uncalled for without claim of proof.

After I quit, I realized who it was taking from the drawers. One of the front main manager's is who it was. I remember she use to come all the way to the back of the store in sporting goods to get $10's & $20's saying she was short up front. I was a new employee I had no idea it was wrong for her to take from my drawer. My guess, she still works there today taking money under radar.

My wife just quit Walmart about 2 months ago. She worked at Walmart for 7 yrs. Walmart treated her bad as well. Till this day she hasn't been able to get her last paystub from walmart. Does anyone know how to get a paystub from walmart after you quit? After you quit, walmart removes you from their online system so you can't printout your last paystub.

Through the yrs I knew many people that worked at Walmart. All says they hate or hated it there. Walmart conducts harassment and favoritism to their employees. For 7 yrs my wife attempted and applied for manager in her dept and was turned down every time. Walmart hires people off the streets for managers instead of giving it to their employees.

When I was hired I was told that everything has to be done before your deadline. I was like I could do that. So is an hour before my shift ended and I was assigned to clean the front end where the registers were, I was yelled and almost cursed by a manager because I missed like two spots that needed to be swept and the manager still came back taunting me.

So one night on one of my shifts I was getting these real bad headaches and I was feeling like I was about to pass out so the manager sent me home and I got sick. So I returned to work three days later but during those three days there was a fraud on my bank account and I needed to put a stop to it so I had opened up a brand new bank account and I had to change my banking information for work and the same manager told me that "you should've done it on your break" but I fell asleep. So the manager rudely stated that "you've been out sick and right now. It's not that important right now," and that we are so busy to even deal with it.

So my shift ended at 8 in the morning and I notified HR and HR stated that he should've let "now your money is going to that old account." I was like, "Seriously". So one week I enrolled in school and I needed to change my schedule so one of the managers said that they'd work with it so the next night they fired me. That's why I hate Walmart. I will never shop at this Walmart.

At store 1931 why do some people get written up and others do not. Why does management not respond to requests from csms about front end issues, why does management not respond to personal attacks by other associates at store 1931. Why does store 1931 pile more on the front end with already a 2 cashier, 1 csm front end and expect the csm to still service the customer with customer service desk, jewl, respond to cashiers and stock etc. Why does store 1931 respond to a request to look into a write up that was unfair. Yes store 1931 has a lot going on that needs to be fixed. Just remember what customer and associate say is not always right and you need not make up your mind before you really talk to the associate involved.

We had to turn key. I had milk a pie and something else in sake. She left somewhere and this time I’m taking too long gonna get fussed out and I’m down to just three items. I’m like hell with got to go and I get home check paper and only have 23 cents on it and did not get 51 dollars in food. No way, so I’m ** out of that. Yes I did call store and explain and they never called me back so anybody this was in Alabaster AL Walmart.

I talked with Walmart.com and one guy gave me hope by saying they should have honored the 15-day policy to replace the item for me as it was defective from THEIR stock but the 2nd time I called, the person even talked to her supervisor and there was no support whatsoever. I always order my things online, usually Amazon. This was my first time ordering from Walmart after so many years and look what it turned out to be. Even if there was no support from them at all, they are the ones who should be dealing with Sony about these defective items, NOT the customer, because the customer wants brand new, non-defective item! I will call again tomorrow, try to get something done because I am not going to send this PS4 to Sony and get it "fixed," as I am not fan of used/defective items. I always put a bit more money into my products so that they are good quality, but there is only one PS4 which is made from Sony. It clearly states that if the item was defective, the store should have been clear about a good customer support by exchanging my item for a NEW one and dealing with Sony themselves with the defective item!

Also, the receipt did not show that return policy for anything is what. I had to call today after the system stopped working to find out how many days is the return policy for the PS4. Walmart SUCKS. I feel as if I have been robbed.

So, I called customer service and they said the check was posted, and the check payment appeared on my account; however, they would not released any available balance until the check has cleared.... which would take about 7-14 days. I called back again 14 days later and was advised, that it would still be ANOTHER 12 DAYS until my credit card had ANY available BALANCE. SO - Forget any CHRISTMAS SHOPPING THIS YEAR!!! I took 100% of my business to other merchants WHO APPRECIATE my hard earned $$$$$$$$$. I have never been so furious in all my life, as most of my grand kids wanted games at WALMART.

I will NOT be using WALMART as my primary MERCHANT again. It's the most ridiculous thing ever - to not permit the credit card available balance to be available. The check has cleared the bank, as I verified it with the bank. There is NO good reason for them to have treated me this way. I will NEVER shop at WALMART again.

Later that night I check the balance of my card and it says that the $40 dollars is no longer there. I call Walmart help line again. A lady tells that walmart.com actually purchased 4 Runescape Cards, but the purchases were still canceled. She sends this problem to her billing section and said hopefully they will get it fixed this night. It is now 1:45pm the next day, my $40 dollars is still no where to be seen and I did not even get my purchase.

He called them and they said that they'll write it down. My last missed day with strep was October 3rd. From the 4th of October to the 10th of December I went to every shift. EVERY SINGLE ONE. My hours varied from 8 hours a week to 27 hours a week. Never a steady week. On the 11th of December I went in to minor care at the hospital with my son. We were diagnosed with ringworm. I called in, and they said that I can't come to work contagious (understandable, don't want to infect 100's of customers that go through my line). Two days later (three missed days) this would be my 4th day of calling in. They said that I can't miss any more work. BUT I CAN'T come to work contagious. I have missed 8 days because of my son and I being contagious. Everytime I call in, they say "you can't come contagious, I'll write you down. But you can't miss any more work or you'll get fired. But don't come in, you're contagious." Okay? That doesn't sound right at all. I call in today just to receive my schedule for the next two weeks. I'm not scheduled to work for the next two weeks. She said call tomorrow around 1 and speak to my department manager about it. But if I'm still contagious, don't come in until it's ALL cleared up in BOTH my son and I.

WHAT AM I SUPPOSED TO DO?!?! I'm contagious, I CAN'T come to work. That's what they told me. And they tell me I CAN'T miss any more work. THEN I'm not scheduled for the next two weeks. My roommate said to consider myself out of a job, because that's what they do to people they are trying to get rid of, and start looking for a new one. Ever since I started working for them I have struggled to the point of crying to make ends meet. Needless to say, I am now looking for a new job before the new year and before I have to pay my monthly bills.

I went to the assigned location 99 H Street NE and to my surprise it was a 50 inch element...And there was nothing walmart was willing to do. They kept informing me the brands vary from store to store totally ignoring I purchased an emerson and waited on line for hours for this. They then offered me a walmart gift card for the TV....They refuse to take it back and credit my card so I can make my purchase somewhere else. Walmart got me two years in a row selling a brand they did not have. Thanks Walmart for ruining my son's Christmas.

Today on 12/20/14 I called the store for a status on this item being that I still had not received a call or email and a month has almost gone by. In talking to the manager that was working today informs me that this item cannot be ordered. My only option is to get a refund. I then call Wal-Mart corporate who basically gave me the run around and stated they would have to contact that store manager and have them contact me which would take up to 3 days from that store manager. So that will be one day before Christmas. I was also told that I am not guaranteed it will be in for Christmas because I have a rain check now and not a one-hour guarantee because of the inexperience of the cashier ringing the purchase up incorrectly. So not only has this been a nightmare but I have been told several conflicting stories starting from the original store electronic manager, then from representative from corporate, and lastly from a corporate customer service manager.

None of the three know what the other one is doing. Needless to say this was not guaranteed in stock as it was stated, due to no fault of my own. I will have to get a refund a few days before Christmas and will have no gift because of the negligence of this company not standing up to their advertisement. One-hour guarantee is a joke and has not done anything to rectify this ongoing problem along with absolutely zero communication. My three receipt numbers are as follows **, **, ** for a total of $486.78.

The next night I come in and at the nightly meeting they tell us who's no longer considered temp and guess what? The new girl I trained the night before gets hired and not only that but full time and so do every other ** worker that was temp. Now me and 4 other ** workers are told there isn't room to move anyone else up. So whatever. I'll look for another job. No big. This will pay my bills till then.

The next two weeks go by and then the new schedule comes out. I had asked for a certain day off because I had to have my daughter at a doc app. I didn't get it off because according to management it’s a Thursday to Friday and well that's not possible coming into the busy season. But 2 ** coworkers whose hire dates were after mine and hired perm asking after me got it. So I go to management again only to find out that the one manager Shawna is now making the schedule and they had a good reason for needing it off. Then the next schedule comes out and because I spoke up I went to every other day for the next 2 weeks. Those of you night shifters know that's a hard schedule. Well do it and keep my mouth shut. Now it's November at 3:20 am. I get a deep cut. Go to manager to get a report written up and ask to drive myself to the hospital for stitches. He says no calls. The nurse’ line they tell him, “Yeah, she needs to go in,” and he tells me, “You gotta wait for a female management to come in and that's not till 11 am.” Now that's clearly past the 8-hour window.

So at 6:15 when a co-manager comes in I talk to him and the head manager comes up they talk to me and tell me that I have to come back at 10:30 and that a female management will drive me to the after hours clinic and get it taken care of. Then the manager says, “But if you can try and let it heal on its own!” Really not happy at this point so inform them that I called my doctor’s ER line and she told me I needed to be seen ASAP. So I was clocking out and leaving. This was 6:41 am. I go to the ER where my doctor had told me to go. I ended up with 3 stitches and a brace along with a weight lifting rest iron for a month. I take it back to work there pissed and ask, “Well did you file workman’s comp and if you did your off work till it’s figured out and no pay.” So I come back to work the next night and was put in electronics. That whole week I was there up until an ** worker went and yelled at the co-manager Shawna and said that was his comfy spot and I had to be moved because he was not stocking **. In other departments, she gave him the electronics and moved me to seasonal.

The next night I was put on isle 3. Now I'm not supposed to be over there at all. I told the manager that was against my restrictions. They said, “I don't care. Get it done or your fired!” That night a male ran over his toe with a pallet jack screwing off and was placed in fitting rooms answering phones, and ended up being there a whole week while I was back and forth from seasonal to isles 3, 5, 6, and 7.

The last straw was the 3 nights before Thanksgiving when the manager Shawna had all the ** workers all 9 of us putting up old pallets while the ** workers was doing displays and screwing off and she came out and told us at 6:15 am to mush mush. I told her I'm not a dog. I’m a human and she said, “Mush get it done or don't come back.” We finished 2 of 3 pallets she had pulled out. The next morning I came in tried to speak with the head manager but was told he wasn't there and wouldn't be back that day so the next day again came in to talk. Nope not there. I ended up calling in for 2 weeks straight after trying to put in my 2-week notice and my schedule was changed to every other night for those two weeks. I had proof of it being changed and the manager Shawna told me that Walmart requires 3 weeks notice not 2.

I had left 6 messages in 3 days for the head manager and the head manager never called me back. Everyone on 3rd shift knows that managers are racists and they are very open about it. They don't care and when it's brought to ethics like the one man in meets did, he was fired 1 week later after being there for 10 years for speaking up. Just utter disrespect.

Ok so here’s what happened. My girlfriend and I went to the Grand Rapids Walmart mainly so we could either Return or exchange a couple printer ink cartridges we purchased around the end of November 2014 because they were the wrong ones to our printers. Not only that but they sure are not cheap. So I walk in with my girlfriend who by the way was with me the whole time, and customer service Lady scans them and tells me they were never purchased from Walmart. I told her, “there has to be a mistake could you check again,” and she said, “NO, try target.” OK??? At this point I didn't think anything of it besides I knew she was wrong.

So I walked to the electronic section where I purchased them and I found the same exact printer cartridge on the shelf with matching UPC and bar code numbers. I took both mine and the one off the shelf to the electronic employee and explained him the situation so he scanned My ink Printer Cartridge just to double check and BOOM, there it was right on his hand held scanner thingy. He says "Well I'm not sure why the other lady told you it wasn't purchased here because it’s coming up in the system and I know you got it from here.”

At this point I'm just ready to get this over with so I ask what I should do because that lady up front just straight up lied to me and told me it wasn't purchased from this store. He went in the back and came out 5 minutes later and told me that someone told him to apologize to me for the issue and just to take it back up to the same lady. I asked if I could talk with a manager and he told me, “there’s no manager here right now.” I said to the kid "well then who's running this Super Sized Walmart?” He did not know.

On my way out the door because I was so angry at this point I ran into a MANAGER. His name was ** and he was very calm and seemed to be a very nice gentleman, so once again I explained to him the situation and he told me to follow him to the customer service register so he could fix this for me. Now on the way he started almost drilling me with these odd questions, "When did you purchase this item?" I told him I think a couple months ago then he asked where I purchased it and what was the exact date I purchased the Item, what was the name of the person I purchased it from, and why I had 2 different brands of Printer cartridges. Well at this point my heart is racing and I'm sweating and shaking (This is the mental disorders I have, I get very anxious just speaking with someone I don't know and this guy was like some kind of FBI agent interrogating me).

I answered the questions and then he asks my girlfriend where I purchased the items at and what my motive really was. She told him the truth. After stringing me on for 35 minutes he shakes his head and tell me that he doesn't trust me and refuses to return or exchange the item I purchased from there with in the 90 day frame and I was well within my Right to Return or Exchange the item.

So at this point there’s no question in my mind what was happening, ** the manager was treating me like I was some low life, belittling me along the way with his rude uncalled for comments, looking at me like I was a loser and I straight up told him that this was not Right and “I know you’re profiling me.” He laughed at me and then walked away. I walked toward him and asked him one more question. I said, “Are you refusing to return this item because of your job or is this personal?” He said, “NOPE has nothing to do with my job.”

I then said one last time "You’re profiling me aren't you?” ** answers, "Yes I am Profiling you, look at yourself and the way you talk something is wrong with you, you’re High or just mighty **!!" as he chuckled under his breath. I did not know what to say or do I was just in shock because of how physically and mentally painful that was. So I went home in tears and anger and hurt.

Walmart let me say this, I have been profiled, mistreated, talked down to, and belittled my whole life and I can't let that go on. I have been getting better and better at not letting this kind of abuse happen to me anymore. So this time I decided to take "Notes" which he knew about. I have 100% cold hard proof I was not only profiled but mistreated, as well as My Girlfriend who was with me the whole time. All I want is to be treated like a normal person and not refused services that I'm entitled to. Thank you for Reading this.

I had to reorder the Mini iPad, pay for it AGAIN even though they already have my money for the first order and now 2nd order Today gets cancelled again, because the store I wanted to pick my iPad up from didn't have it, so again from store at Oldsmar, FL Walmart. But when I was making the purchase it said they had it in stock but they took my money anyways in 7-10 minutes or less, but it will take them 7-10 days to credit it back into my account. So even though they couldn't produce the product, I got charged and I now have to wait 7-10 business days to get my money back on an order they could not produce!! And the 1st order because of an order processing error, so it's TWICE the amount I was charged of 235.00!!!

I am so upset because I am a single mother trying to make ends meet and really was excited to buy my 7 year old this Mini iPad with all my heart for Xmas. Now I am not sure if my little boy will even get a Christmas gift because I have no money available because now I will have to wait 7-10 business days. With Christmas around the corner I am not able to buy any more Christmas presents, or groceries and pay for certain bills until that money is credited back. People all over need to be informed and know this before wasting time and then ending up with their hard earned money put on hold for 7-10 business days. Money they cannot use till then, very sad. Walmart needs to correct this HUGE error in their system now.

By the time I made it to another WalMart it was closed and it's the closest store to my parents to transfer money. I plan to call and speak to the Store Manager in the morning but I am very disappointed appalled and downright furious at the customer service of this particular store. I think this definitely should be: CUSTOMER SERVICE IS AWFUL, WILL NOT SHOP AT THIS WALMART AGAIN!

My next experience, the latest one - I ordered an xbox one and a game for my husband as a surprise Xmas present. After paying for an increased shipping rate so that everything was guaranteed before xmas, I find out only the game is going to be shipped and I have to drive all the way to Gilroy 40 miles away to pick up the xbox in store! So somehow I figure out how to do that with baby and husband not knowing.

I arrive at the store, walk to the pick up center in the back. Of course no one is there so I press the call button. I wait for about 10 minutes until someone finally arrives. By this time of course there is about 10 other people behind me. The employee takes my order slip and goes into the back. We wait, about 5 minutes later another employee walks by and asks if we are being helped. I said I was but no one else was. He apologizes and says the wall is full of pick ups, ignores everyone else, continues to the door but just before ha this is the best... he takes his walmart shirt off to let the whole bunch of us see his fat and sweat coming out of his tank top. I mean how low can you go. Eventually the other guy comes back with my box and I leave. Now to complete my story, yep, not done yet - remember the game I ordered. Well in the mail the small package came and what do you know - IT'S THE WRONG FREAKING GAME! Basically I am returning the game and taking all of my business elsewhere because this company is pathetic.

On Dec. 11th I received 14 of my items and was relieved and feeling better now that I thought my order was all sorted out. And here it is Dec. 18th, my refund was supposed to occur in 3-5 business days and I still haven't received any word so once again I spent a ridiculous amount of time on hold to speak to customer service. The woman I spoke to was snippy and rude telling me that I needed to speak to my bank before I called so that "I would know what I was talking about". So I thanked her, got off the phone and did just that, where I was told that there are no funds on hold in my account. This is getting ridiculous, and is very disappointing as all I wanted to do was fulfill an in-need family's Christmas wish list.

Ok, lately my point is, I CAN'T drink regular coffee anymore as it will cripple my feet with gout. It is my ONLY drug so LISTEN UP!!! I use SIMPLY SMOOTH by Folger's. Recently I finished my larger container and all I could find to replace it was this tiny $5.38 and up container that I'd NEVER have purchased due to its ridiculous price for so little! Now it's the only choice I'm given as yet another item has been systematically removed from the shelves. I've had to travel to another town to attain this larger size for approx. a year & 1/2 now and so I make a point of having other reasons 2 or 3 times a year to go that direction.

Last time I went, it was basically for nothing because the coffee was indeed my whole point. I'd rather QUIT coffee than pay those outrageous prices for just barely enough for 2 weeks! I can't afford it and it causes me to make MORE trips - more gas! I'm checking out other stores and going over the internet. I will not be cowed into paying higher prices just because Wal-Mart is greedy for what I work so hard for. If Wal-Mart is so geared to the customers needs and wants, then WHY so many complaints? I don't know ONE person that "likes" going there and I'm always hearing "I HATE this place!" Believe me, I will find another way. We DO have a Kroger and Aldiis in this town!!!!! I can just simply do that! Give me a reason Wal-Mart!

When I arrived at the above location I decided to spend time searching for additional gifts before picking up my item at the customer service counter. While looking for that perfect gift for my daughter I noticed an employee loitering around the store. He was pretending to be working in the area. This employee passed me by and walked around the general area I was located in on more than seven (7) separate occasions. I know because I counted each time I found him gazing at me and I have a VIDEO OF HIM!

Being ex-military and law enforcement I stopped the employee when he was passing me or in the area for the eight (8) time and asked if he was following me and why especially when there were so many other people in the area doing nothing but standing still or dragging packages off the shelves and just hanging out along the aisles. Your employee stated to me, "yes I'm following you" and started laughing when I asked him to clarify why he was following me he then stated no, "I'm only kidding. I am on lunch and just walking around." My reply "Okay, so why would you be following me or walking around the customer area while you're on your lunch break?" Your employee then made himself disappear shortly after I stated to him that I plan on filing a complaint regarding his behavior.

So when I go to the customer service pick-up desk I wait there for more than 20 minutes waiting for someone to respond and assist me in picking up an order even after two (2) of your employees stated to me they if I needed help and they would contact someone to help me. Essentially I spend the better part of my lunch hour being harassed and ignored by your employees! Ha, ha, ha very funny Walmart Executive in charge of profile training for black customers! Merry Christmas.

Original Review: Dec. 17, 2014

My TOSHIBA Laptop Dc jack broke and the dvd player was not working right, the screen saver program was not work at all. So I send everything in with the laptop my battery, my Power adapter. When I got it back I got my Battery and my Laptop. But my power adapter was not in the box. I called the lady, said she would tell them. Then they call and left a message saying they could not find it. So I called them up and ask was they going to replace my power adapter, the lady said no, that I could buy one online for 10 dollars. I told her I knew better, it more like 80 dollars and that not even shipping it to me. I got mad and ask her “Why should I replace something your company lost?” She told me if I look at the paper work that I should have not send the adapter, yes it say on it not to send accessories but the DC jack was broke and I was trying to be helpful by sending the adapter so they would make sure they got the right part. Now I have no way to power my laptop and they want me to replace something they lost. I don't feel I should have to pay something I trusted them with.

I called the Walmart and after long wait they told me to call the local store for a replacement. I called the local store and they told me they have the replacement tablet in stock. I went to the store and again I have to wait for few customer service managers to give me the replacement product. They had one unit of the replacement item but their computer said the item can not be given as a replacement because it can not be sold at the same price I had paid. The managers were not able to override. I spent at least 4 hours in the store. They wanted to give me a different model instead which I refused to take.

I have tried to call 1 800 Walmart few times and waited for 20-30 minutes after several prompts but nobody picks up the phone. The escalating procedure for customer service is very frustrating, time consuming and the customer service at the local store does not exist. Nobody, at the local store wants to be accountable for customer service and to voice your issue to corporate Walmart does not exist.

So, I was basically told there was nothing they could do. And because I don't have the card number, there was no way I can deactivate the card. There was no way the card fell out of the bag because I put the bag holding the cards into another bag we had (basically, double bagging them) and the bag went straight from my trunk to my kitchen. So, a warning to anyone shopping at Walmart. I hope this doesn't happen to anyone else.

Anyway, when I gave it to her, I was told that I have to wait another 15 minutes. As I waited and waited and even saw people who were after me received their pick up and I am still waiting, I finally went and inquire about my order where I waited over an hour total. Instead of even receiving an apology, was told by Kim that I don't have to raise my voice and they pretended they didn't take my order info and see me standing but trying to ignore me. I have been working for over 15 years and part of my job was customer service, where I was told no matter what, customers are always right! These people who works in the Walmart customer service In Bayonne are not the right one that fits for this position and the managers & directors needs to pay attention more to those who hires!

I called the customer care number where I was on hold for 12 min just to ask someone why I had no problem receiving all but, that one item. The rep looked into it and said, "Oh I see what happened. Ma'am they were out of stock when you ordered the item. So, it never was sent." Annoyed at the fact that they had lied to me & sold me an item they didn't have I cut him off there & asked for a refund. "Ma'am my computer is running a little slow may I place you on hold?" 5 min later he comes back on to see if I'm still there places me on hold again. Another 5 min goes by he comes on says that the refund has been placed. It'll take 5-7 business days for the refund to happen.

The fact that they were deceiving has caused them to lose my business. I will never buy from them again. The part I don't understand is when I was doing my Christmas shopping there were a lot of listings that said out of stock. Why didn't this item? Why not just e-mail me the consumer stating that you are out of stock & offer other similar products or an offer to send it as soon as it arrives. Makes no sense to me. I can live without the product but, the fact that they tried to claim it was error is the part that gets under my skin.

4th - "There appears to be a problem with your payment method (no there was no problem with my payment method)." 5th - (after doing what they asked and updating payment method and asking what was going on with my order, this is the email received 2 weeks and 1 day after the original order was placed) - "We're sorry that you did not received your item yet. We checked your order and found that due to an error in the shipping of the item, the item was lost in transit. As you never received the item and your satisfaction is our priority, we would like to fix this, please let us know whether you'd like us to send a replacement for your item or if you want a refund. In case that you request a replacement and the item is not in stock, we will issue a refund automatically. If you have additional questions, please reply to this email and we'll be happy to assist."

Of course I cancelled my order and requested a refund. Shopping in the store here is also about the same. Big business, no thank you, give me the small community vendors any day over this!

I called customer service and spoke to a rude employee named Roseann who bluntly told me she couldn't help me and then hung up on me while I was trying to explain that my item had been purchased with gift cards and not a credit card. I then called the Walmart that had my item and spoke to the manager. She said that they could not ship my item to the Walmart closest to me but that I would have to cancel my order and place it again. I explained that it was purchased with gift cards so there was no way to refund my money. She said that she would be off the following day and would leave a note to have her assistant mail it to my home. She said she would also have the person send me a courtesy email to confirm it. I never got an email so I tried calling the store to speak to a manager.

Twice I was put on hold, once for 7 minutes and I hung up and called back, then again for 4 minutes and I hung up again. I called again after work and spoke to another manager who assured me he would have someone call me right back. Four hours later when no one had called, I went back to the website to try to email the Headquarters. There is no email address on the web where you can write to the Walmart Headquarters to complain about their stores. Everything leads back around to having to email the store nearest you. So I tried the online chat and was told by someone named Shiva, which is the conversation at the beginning of this message, that I would need to call customer service again. I was at my wits end of bad employees giving extremely poor customer service. Then I got a call from the manager at the store with my item and she shipped it to my house.

I haven't gotten it yet, it's only been one day. But the stress and frustrations in trying to get my item has left me with the decision to never order from Walmart again. Amazon.com will get my business from this day forward. By the way, the website has a really bad bug in it that defaults your local store, so beware of this problem. I've had others tell me the same thing happened to them.

Now pardon me when I say this but WTF! How am I supposed to do that? It came completely vacuum sealed. I also explained to her that when my boyfriend set it up for me he got rid of the box. Anyways long story short, it's been about a month and I am still sleeping on this mattress that is far less than what I paid for. So I am just out 150+ dollars and there is nothing I can do. This is pathetic, honestly. This company is huge but yet they have 1 to 2 star rating because they can't get their ** together and actually provide good customer service. We no longer shop at Walmart. We refuse to be robbed by this pathetic excuse of a company.

I was well below my daily spending limit and ALL of my information was correct and matched my Walmart account (which I only made for this purchase). I even checked my visa verification code and that was correct as well. The problem was on the Walmart side. I only shop online and I have never had a problem with any other company even if the shipping address differed from the billing. This was my first time ever using Walmart online. Because they continued to blame me and my bank for the problem this will be my last time using them. Seven attempts is my limit. Now I am left furious and with no idea how to get this present to my out of state family. Shame on Walmart.

I call again spend 25 minutes and get to the wrong department. They transfer my call back to their main menu where I start again. 40 minutes later, I get through to someone and tell them I would like to cancel my order (status on their website is still "Processing" as I had just ordered the item 2-3 hours before). He says no problem and submits the cancel. They are a joke. I get an email yesterday saying my item is ready for pickup. So, the order did not cancel and they expect me to go to the store and do the whole refund crap. I'm furious with the time they've wasted of mine. I could not find anywhere on their site where to cancel the order either, or I'd have done that.

My wife sends it. It's Tuesday and no phone call follow-up. I called today, Tuesday, and go through the same ** again. Talk to guy, ask for supervisor and send them the text of the pictures again. But this time I ask him to call me and later he calls my wife and she tells him to call me and he says "whatever" and tells her that they can't help us at all and hangs up. All I want is a new tv because that's what insurance is for and that's what I paid for - was insurance for problems like this.

Hmm, maybe we need to get insurance every time we go to walmart to shop. The people are rude and don't treat customers like guests. Is this what wal-mart is all about. I was a general manager for a restaurant for over 10 years and if I ever ever ever seen one of my employees treat a guest like that, I would fire them. Maybe that's what this walmart needs is people that care and not give us the runaround.

I have sent multiple emails and made a few phone calls attempting to speak to a manager. They refuse to help you because they don't have to. Now my son is not likely to have Christmas until well after Christmas comes and goes! I don't have the money to buy gifts twice. Walmart refuses to provide decent customer service and I will never purchase from them online again. I manage a 7 physician OBGYN office and come into contact with thousands of shopping ladies a year. I will make sure they all know not to register for baby gifts with Walmart and to avoid ordering anything as their customer service is well below what I would have ever expected from them.

Ten minutes past, we're still waiting. I ask a nearby associate, who's loading boxes in an aisle for display, "Can we get assistance please? We're waiting on a key." Her response, "Oh he's over there helping someone, he'll be there afterwards." I'm saying to myself, "he was available a minute ago". So we wait another ten to twenty minutes. Associates passing, no one asked if we needed help or had been helped. We just continue to stand by the glass of headphones waiting patiently. Finally, I decide to leave.

I shop at different Walmart stores frequently, & this one is no different than the other stores. Except a few of the other stores do not clean the floors. I go to different locations hoping to find one that suits me but Walmart's customer service is always below standard. Back in my day, employees were reprimanded for not providing the best possible customer service. Most of them do not want to do work, but they seem to complain about wages.

At this moment, I'm better off shopping at Target or Costco's. I have cards with all vendors, but will not continue my relationship with Walmart. They lost out on a $300 sale from me that day, & who knows how much total loss with every customer, they have ignored on other days. I have spent thousands through the years with this company.

Unfortunately, no other local store carried the color he wanted. I ended up ordering from an online retailer from ShopRunner, free 2-day shipping with my American Express. Many consumers, as myself, & others like me, will not continue to do business with a company that practice bad business. I suggest Walmart get their employees on the same page, otherwise this company will not continue to be successful for long with such poor customer service.

I called back and got a manager and eventually got the order canceled after dealing with an attitude for almost an hour. Wal-Mart has HORRIBLE customer service! They hire anyone off the street without any regard to their past work history and if they can even handle stressful situations! Half of them are uneducated and 95% of the time, none of them even know what they're doing! Unbelievable! I will never again order anything online and will not recommend them to anyone!

I spent over an hour at the store trying to get assistance. Finally, I spoke to a representative and she said, "So sorry, the system will not let me reship it to you. You'll have to take a refund, that's all I can do." Can you believe it?? I wasted so much time on this and they really didn't care at all. So my advice to you is.."no, do not order those 'deals' if you really need them." I'm still looking for a deal on that tablet now so I can have it in time for Christmas.

Spent my whole day apologizing to the customer for not knowing any more than they did. Felt like a total useless idiot. I was frustrated to say the least. Told a Mngr. on my way punching out that I would not be back and explained why. Walmart spend their time and money on a bunch of talk and no action. If you can't empower your employees with the right tools and some respect for them, you will be the losers in the end. It's already happening, 80 employees down proves that. At 8.20 an hr. I feel sorry for the next person you put through this.

Walmart's policy dictates that no employee is ever to say "I don't know" unless it is followed by "I will find someone that can answer your question." Walmart policy is to never argue with any customer, always ALWAYS be polite no matter what and request mgmt if that becomes necessary. It is our CSM's (floor supervisors) and on up the ladders responsibility to deal with an unhappy customer whether the complaint is legitimate or not. Have more than 20 items in the express lane? No cashier is ever to tell a customer to move. EVER!! Customer needs to find something? DO NOT POINT. If at all possible take the customer to the product or get someone ASAP that can do that.

Ultimately, my job security depends on the person in front of me and giving such great service that the shopper will want to return. However, in order to follow all those policies ALL my managers have to be on board - not just say they are and ALL employees must be absolutely directed to follow the policies. NOT HAPPENING. I was a customer when the founder was alive. As a customer I noticed a lot of unhappy changes when Mr. Sam Walton passed. Now I am retired from my past career and have a new one as a p/t cashier. I am proud of my job and my customer service. I am not proud of some of the disgraceful reaction of some higher ups and some employees when I attempt to follow company policy. Walmart has been very good to me overall and it saddens me to read about the treatment of our customers at many of our stores. This was not the founder's vision. It is very sad now. There are some excellent people in various stages of mgmt and some excellent employees. Unfortunately we very well may be a lost breed so to speak and not just at Walmart.

Department Manager in domestics and I had just come back from lunch on the morning hours of October 2, 2014. We were in the clearance aisle when we were approached by an overnight manager of some sort (male) and an assistant manager (female). They both stood right in front of Department Manager of domestics and I...no more than a foot from us. The male put his finger in my face and said “You" then he put his finger in Department Manager of domestics face and said "You". While his finger was in my face I had to pull my face back from his finger as it was right in my face. Then he put his thumb over his shoulder and continued to say "I want you out back and I want you dealing with the clearance." The male’s tone was loud, nasty and condescending and having a finger in my face was threatening to me.

While the male is speaking to us in that manner Assistant Manager female is standing right there and the only thing she says is (while holding a greeting card with some character on it) "I really like” (and she said the name of the character...but I am sorry I do not remember the name of the character). Then the male and female managers walked off. Awhile later while I was "dealing with the clearance out back" I was approached by the male again. I was putting comforters and sheet sets on the black span and flagging them in the action alley next to the clearance aisles. The male asked me if I was dealing with the clearance out back and I replied "Yes. " He then says to me "You're such a sweetheart." I have to be honest with you at this point I was very upset, close to tears, mad, and really just wanted to walk out and go home. I did nothing to deserve being treated this way and Assistant Manager female did nothing to stop him in any way. I finished my shift and clocked out. I had already decided that the second time I was approached by the male that I would return to the store that morning and talk to Store Manager about what had happened.

I went back to the store, it was early morning and Store Manager was there. I went out back and saw him talking to Assistant Manager female from the last night...so I did not go to him. I went to Personnel and talked to them. I did not tell them what had happened I just told them that I needed to speak with Store Manager about an incident that took place during my shift. They got a hold of Store Manager over the walkie talkie and told him that there was an associate that needed to speak with him. Store Manager replied that he was far too busy and that it would have to wait until later that afternoon. At this point I'm trying to hold back the tears... and I'm feeling like I am invisible and that I just don't matter. I just wanted to get this over with and dealt with... it took a lot to come back to the store in the first place never mind a second time. While I was trying to pull myself together Store Manager walked past personnel and into his office. Personnel told me to pop my head into Store Manager office and let him know I was the one that needed to talk to him and I would be back later. So I walked to Store Manager office and stood in the doorway and waited for him to pause from his conversation with an Assistant Manager. Store Manager made eye contact with me and asked what I needed and I told him I was the one that needed to talk to him and I would be back later that afternoon.

When I mustered the courage to go to the store a second time...my husband came with me. It was late afternoon. I left my husband out in the photo lab, which is the closest place he could be without actually coming into the back of the store. I walked past personnel where Store Manager was, having a conversation. I stood out in the area between the personnel office and Store Manager office and waited for him... as Store Manager did make eye contact with me as I walked by... so he knew I was there. While I was waiting an associate from deli walked past me, stopped, backed up, and looked at me and said that I looked like I was going to cry. Well that was all it took...I burst into tears. She hugged me and I asked her if she would please tell Store Manager in personnel that I needed to talk to him. She told Store Manager that I was out there and needed to talk to him. Store Manager came out and took me into his office. Store Manager waited while I tried to compose myself. I do not cry in front of people so this situation felt so far out of whack to me. I proceeded to tell Store Manager the story I just told you, while he took notes. Store Manager told me he would talk with all involved and that this situation would be handled.

Store Manager never did talk with Department Manager in domestics. To this day I do not know how it was handled or if it was handled. I never have had a follow up on this situation nor have I been apologized to. It feels to me as if it was just swept under the rug. That night when the male put his finger in my face I had two other employees comment to me that the male had been hateful to them. Fast forward to October 19, 2014. At this point I was back on days and had been since October 6, 2014. I had a clearance partner who came from electronics. She and I worked great together and we got along perfectly. I liked having the help in clearance and since we were told that the three aisles in the middle of the store were to be moved to the clearance aisle in HBA it was nice to have an extra set of hands to do that. She had a different schedule than I did.

On Sunday October 19, 2014 my husband and I stopped in to the store to pick up a few things we needed for the work week. I stopped by the clearance aisle to say hi to her and see how she was doing on the project of moving the aisle as I would not see her that next day Monday (she had it off). I wanted to get a feel for where she had left off and know where I needed to begin the next day. While I was talking to her she told me that a Zone Manager told her (my clearance partner) that Store Manager wanted her (Zone Manager ) to tell me on Monday October 20, 2014 that I needed to step it up because I was too slow and that I was anal.

Hearing this my first thought was why isn't Store Manager coming to me and telling me this...as he had just told me that he would be my direct boss as clearance didn't really have a manager. Why pass the buck to someone else that has nothing to do with that part of the store and was not my manager in any way. Second thought was why is Zone Manager saying anything to my clearance partner...as she is not me. Why say anything to anyone but to me? So at this point I knew I was going to be confronted by Zone Manager. I was alright with this because what was the big deal? She had a message to relay to me and so I will try and step it up. I mean really if you have a problem with me by all means please do come and say something to me otherwise how else will it be dealt with and fixed?

Monday October 20, 2014. I waited to hear from Zone Manager. I did not hear from Zone Manager. Towards the end of my shift Department Manager of domestics came over to my clearance aisle and she could tell I was upset. I told Department Manager of domestics what was going on and she told me that Zone Manager came to her (Department Manager of domestics) and told her that I was too slow, needed to step it up and that I was anal. So now I have heard this from two people...and not from the one person I should have heard it from. During this week Store Manager was on vacation as he was moving into a new house and had the week off...so he was not in the store at this time. Department Manager of domestics at this point told me that what Zone Manager was doing was against Walmart policy and she (Department Manager of domestics) went to an Assistant Manager and said something to him about this situation. By Thursday October 23, 2014 I still hadn't heard anything from Zone Manager. So it had now been 4 days.

After lunch on October 23, 2014 I was helping Department Manager of stationary in her clearance aisle...and she said something and I made a smart comment about being too slow...because at this point I was understandably upset. I mean seriously what the heck did Zone Manager do? Announce this at the morning meeting? Department Manager of stationary said she had heard. I asked Department Manager of stationary what she meant by that and she said someone had told her I was slow. I did get it out of her (Department Manager of stationary) who said it and was told it was Department Manager in electronics. Now whether Department Manager in electronics heard it from Zone Manager or said it herself...I do not know and at this point I did not care. I was seeing red. I'm sorry but please try and see this from my side of things...I can take criticism. I want to do my best. I take pride in my work. If you have a problem with me or something I am doing please come to me and let me know. I am not a mean person...I am very positive...and I am very nice. Hearing it once is alright...but from different people over and over you start to feel like you really do suck.

At the end of my shift on October 23, 2014 I asked my clearance partner to please let Store Manager know that I would like to talk to him...as she wanted to talk to him as well...because she did not think what was going on was right either. I was going to be off the next three days. My clearance partner did get a hold of me and told me that she did tell Store Manager that we wanted to talk to him. Monday October 27, 2014. I was back at work. It had been eight days now that I had still not heard from Zone Manager. Store Manager was back at the store and when I saw him I told him I needed to speak with him and it was important. Store Manager told me he did not have time that day to speak to me.

Tuesday October 28, 2014. I saw Store Manager and told him again that I needed to speak with him and that it was important...was told that he Store Manager did not have time to speak with me that day either. So now it has been nine days that this has been going on. What did it matter anymore...I was done asking. You have to agree with me that this is getting ridiculous...I mean nine days? Anyway later that day Store Manager came to the clearance aisle and told me he could talk to my clearance partner and I on Thursday October 30, 2014. So that would be day eleven. I told Store Manager that to not even bother because at this point I was exhausted and it had been way too long that it basically didn't matter any more...I felt defeated, sad, and at that point was done caring. I mean why bother? Eleven days...that's almost two weeks...unacceptable.

I had gone to the right people...I was trying to do the right thing and take the appropriate steps. You can only take so much before you get to a point where you just don't care anymore. I finished out the rest of the work week. Some time before this situation we had our first Spark meeting. I went...because I like to get involved in my job. While in this Spark meeting we were talking and discussing the results of a survey we all had to take at the store. Zone Manager was there as well. Store Manager wanted to know what were some of the problems we had in the store that needed to be worked on. Zone Manager spoke up and said that the Assistant Managers in that store needed to learn to keep their mouths shut about certain situations in the store...that when someone was fired or coached they needed to not tell everyone because that was how all the problems started. WELL ISN'T THAT CALLING THE KETTLE BLACK?

I wrote a detailed e-mail to Walmart ethics on November 12, 2014 and didn't receive any reply. I called Walmart ethics on November 16, 2014. I was told that they don't deal with these complaints and I needed to work my way up the chain of command. I got an e-mail from ethics the next day telling me again that they don't deal with this kind of complaint and to contact the Market Human Resources Manager. I contacted the Market Human Resources Manager on November 17, 2014 and he wrote back that same day and told me that he would look into it and he would be visiting the store that week. Now it is December 6, 2014 and I haven't heard anything from him. I sent him another e-mail telling him that it has been almost 3 weeks and haven't heard anything and asked him if this was the way they deal with complaints and wanted to know if maybe they were just sweeping this under the rug and or just telling me what I wanted to hear to pacify me. I also told him I was disappointed. Beside myself...chain of command does not work. Policies there do not work.

During the exchange, the lady behind the counter at the customer service desk said there was nothing she could do because there was no UPC code on the tire iron. I suggested I go back to automotive and find a new one that has the tag. She consented. She then asked me for my identification and would not take it because it has a crack. It isn't broken - it has a crack. I said, "I'm not trying to cash a check. I am attempting to exchange faulty merchandise that I bought at this store." She called a manager who said she would accept the identification "pending." I said “Pending what?” She replied, "Pending whether you are a repeat offender or not." "Offender? How?" I asked. Her response: “to see if you habitually return items without a receipt.” “Ma'am, I'm not returning an item. I'm exchanging it because it is broken.”

In the end I got the new tire iron but the amount of hassle and insult I suffered was certainly not worth it. I hate being accused of a crime I didn't commit. Walmart is absolutely the worst store on the planet. They not only treat their employees poorly, they treat the general public with contempt as well. I shop there as infrequently as possible.

On 12 /4/14 my son returned to the Alliance Walmart in Ohio to either exchange the game or get a refund and was told that since there were no games available they could not exchange it, and he was also told that they would not give a refund for the game due to copyrighting issues??? I would just like to know what kind of scam Walmart is trying to pull, a game was purchased and a 2-year free replacement warranty was also purchased at the very same time, and yet we are being told that it cannot be exchanged and a refund will not be issued for a game that has NEVER work from the day of purchased.

I find it very irritating that I not only felt as though I received the run-around when I called the claims number, and that they told me to take it back to the store, but that my son received that run-around when he drove 20 minute from our home to the Alliance Walmart to do exactly what the individual at the claims department had advised us to do and your customer service people were not only rude but disrespectful to him, and treated him as if he was trying to do something dishonest or illegal. Why should a customer purchase a warranty from your dishonest company if you have no intention of honoring the warranty???

Warning, I will make it a point to post this complaint on every blog and customer complaint site all over the Internet so that others will know just exactly how dishonest and misleading your so-called 2-year free replacement warranty practices actually are at Walmart.

I asked him why I should be responsible for the $49 freight charge when I called to cancel before the scheduled delivery date. He claimed that it's already shipped, so walmart shouldn't be responsible for it. Basically, I lost $49 for something that I have never received, probably $98 as I haven't seen the credit of $49 yet. Not sure if they would really credit one $49 back to my account. I will never purchase anything from walmart.com from now on.

I have always been pleased with the service I receive at this local Walmart but Mr. **'s professionalism and diligence and promptness and eagerness to help me exceeded my expectations as a customer in a store.

This type of professionalism and commitment to the highest level of customers satisfaction and assuring that I was alright has to be acknowledged. Having in mind such a pleasant experience with your colleague it was a pleasure to have met him and acclaimed my experience that day. Sincerely, Sal **

Some loud and outrageous young man with deer antlers came and decided to help with the line. I believe according to his name tag, he was a customer service manager, but he was clueless. Before started the transaction, we asked him what was the limit and fees and he didn't know. He asked the other woman, then threw his hands in the air and said that he didn't want to do this anymore when we told him how much/to whom we were sending the money. BTW, next day Walmart and I spoke to MoneyGram, come to find out that this customer service manager and the other Walmart crew were wrong in the limits and process to send the amount of money we were trying to send.

After this customer service manager left (upon refusing to do our money transfer), another Walmart employee took over. She was polite, but she was also a bit clueless. When she printed out the receipt for me to sign, I advised her that the recipients name was not like how I put it on the MoneyGram order. So, there you go, that customer service manager was busy coming up with reasons to refuse to do the money transfer, instead of inputting the information correctly on the transfer. But, thankfully, the other Walmart employee fixed it. Now, when this other Walmart employee completed the second money transfer, my address was wrong. I asked her to fix it, but she refused saying that it was not necessary. I insisted, but she insisted, so what can you do? I took her word and was wrong.

The next day I get a call from the recipient of the second money transfer, letting me know the transaction was blocked. I went back to Walmart and the employee at the Money Center called MoneyGram and MoneyGram advised the Walmart employee that Walmart was wrong about the limits on money that could be sent.

Well, after staying on/off hold for the longest, and several transactions done by the Walmart employee and another manager to resend the money, there was an error in the recipient's name. Again, I asked that it be fixed, and had to wait again. So, I browsed the store and came back. Well, the manager came back again to help the Walmart employee and told me he corrected the recipients name, but could not give me another receipt showing proof of it. I was upset, but what can you do?

Two three hours later, I get a call from the recipient, letting me know that he cannot pick up the money because of the spelling of his last name. I, at past 2PM, have not had any breakfast, spent most of my morning trying to fix Walmart's error from the previous day, had to jump into my vehicle, spend time and gas to drive back to Walmart.

When I went back to Walmart, I asked for the store manager and all I got was several floor managers who claimed that there was no store manager present, but they would take my information. I got even more upset. Then, one of these floor managers smacking chewing gum and talking to me like I'm a fool - said that she was refusing service to me. Mind you, not once did she even apologize for the piss poor service I had and/or cared to ask why I was so upset. I left her and went to the Money Center, and just like how I was allowed to go to the front of the line earlier that day, I did the same.

Well, this floor manager, she followed me. The customers were upset because I went to the front of the line. I tried explaining to them that I've been here earlier this morning, that the recipients of my money transfer were standing by waiting on the money, and I needed to fix this. The floor manager called security and I pulled out my cellphone to start recording and was told to leave the building. I refused and continued recording and both the floor manager and some guy she called (perhaps store security) told one of the customers in line to go ahead and call 911 because they were doing the same. So, I left the store.

Therefore, after two days of going back and forth to Walmart, being told erroneous information, being disrespected by Walmart and its employees, I was kicked out of the store. Now, they can say what they want to say about my conduct today, but after being yanked around for two days, spending gas and time to do a simple transaction that should have only been done once from the get-go, how would you feel? Wouldn't you be upset? So, there you go, discounts in exchange for incompetence and beyond garbage for customer service.

The comparable phone I chose, I found out, I would have to pay the difference. I let the supervisor know that was unacceptable, and I wanted a phone comparable to the one I purchased. She repeated that I can take the Moto G they had, but it would not work, and any other phone I would need to pay the difference. I replied, "It wouldn't make sense for me to take a broken product. I want a comparable phone at the price I paid." She pointed to an entry level phone, and said, "You can get this one." I told her "No." I explained that I purchased a phone and came to pick it up, to find out they do not have my product. She replied, "We do have it, it just doesn't work. You can leave with it if you want, but it won't work."

At this point we're going in circles, and I ask her to make the exchange for the phone I chose, even though it is a downgrade. She said, "You expect me to give you this phone at the same price, when you've been disrespectful the entire time?" I did not respond. "I'll give you the phone, even though you've been disrespectful," she added. While walking back to the site-to-store location, I decided this was not okay, for her to call me disrespectful, after I asked for a comparable phone for something I bought during a sale. I told her I wanted a refund and wanted to be done with the situation. I let her know, "It is not okay for you to treat customers this way, regardless of how you feel. Whether you feel I offended you, I am a customer and you cannot speak to me that way." I let her know I would complaining about the transaction.

Upon calling the manager, she knew the situation. I come to find out from the manager that the supervisor claimed I called her a derogatory name, which is completely untrue. She acknowledges that she wasn't there, and did not know what actually happened. The only name I called her was the name I saw on her name tag. She said I need to watch my language when with associates. At this point I'm really angry. I reply to the manager on the phone that her supervisor lied, and she did not act professionally. I pointed out to her that she shouldn't tell me I should watch my language, when she wasn't there to verify there was any foul language at all. The manager said, "The way you're talking to me, I can see how you are. You act that way, you can expect to be treated this way." She then hung up on me. All this for a black Friday phone. I hate to avoid this store because it's very close to my home, but I feel so angry that they will pass judgment on me, lie, and dismiss me, all for wanting what I paid for...

I had to wait over 40 minutes and then finally told ** I was going to help her find ** a zone manager. She said I had to wait and it was not her problem, WAIT OR LEAVE. So I found ** in the back of the store in Layaway. She looked at my receipt and ** a store clerk followed me to the back. She whispered to ** and told her not to exchange it. So ** the store manager came rushing down. She told me she would not exchange the item. ** was SO RUDE she told me she would CALL THE POLICE ON ME if I did not leave. I told her she was being silly and unfair and so she said I was causing A SCENE and had to be walked out of the store. SHE ESCORTED ME OUT OF WALMART, HER, ** AND **. I told ** she was humiliating me and she said she did not care.

** nearly ran me over. She was so close behind me I thought she was going to grab me and throw me out with her own hands. THAT HENDERSONVILLE, TN STORE IS RACIST. I AM A BLACK FEMALE. **, YOU WILL NOT GET AWAY WITH THIS. SHE VIOLATED ME, DEFAMED MY CHARACTER. If you have had a similar experience send me an email please. ** IS THE WORST STORE MANAGER IN WALMART'S HISTORY. I was so humiliated I have since contacted an attorney who says I have a good case. No one should be treated like this; after all, I had my receipt.

I called Walmart's Corporate office in Benton, Arkansas, spoke with Chaquita and she told me that it is Walmart's policy to return broken or damaged items. Chaquita also stated that the store manager had no right to treat me this way. **, I will be taking this further. You will not get away with humiliating and defaming my character for no reason. I had my receipt. Stop making crappy products and customers will not have to return items.

Considering I could have had this item sent to my house and thought this would be safer than them leaving it on my porch, no signature or person needed. But the real slap in the face is they let me sign for a refund and cancellation of the Item without blinking an eye or ID. NOW do that make any sense.... They were glad to make my trip to Walmart a complete waste of time and cost the store money. For this I was treated with a smile. I have been a loyal shopper to Walmart but I Will never shop with them again. Online or otherwise. For this WALMART GETS THE FINGER!!!!!

I explained that is unacceptable, that I did everything as a consumer I was supposed to do to obtain the sale item only to be told no one has this, that it was posted as online in error, and Walmart has no recourse or compensation for this. I asked if there were some other person I could complain to or speak with that this was unacceptable, and Jackie hung up the phone on me. I immediately called back (total between to the two calls expending 1 hour and 36 minutes of my cell phone time), to which I was then answered by an agent named Catherine. She was by far the nicest of the four associates/agents I spoke with. She explained the error as well, put me on hold, talked to a supervisor and came back stating because I hadn't placed an order (although the site would not allow me to), there was no compensation or recourse Walmart had to address this. I asked her for an outside agency/entity I could file a formal complaint against Walmart as this made no sense and was apparent it was their company who had this error, yet refused to remedy it with offering me a comparable computer for the same price or anything because THEY (WALMART) would not let me place an order.

She offered to let me speak with a supervisor advising that was all she could do. I agreed and spoke with another supervisor named Corey, who stated he would not hang up on me as the previous one had done when I advised I was asking for an outside agency I could file a formal complaint against Walmart on because they had refused to remedy this matter while owning it as their fault. He stated the information I had been told was correct, but that he could offer for me to find a computer I was willing to accept and they would adjust the price of. My assumption obviously was they were either adjusting the price minus the $159.00 I was going to pay for the one or the $139.00 savings I was getting off the one I had tried to purchase.

I located one which appeared by all accounts to be the same computer except that it had multiple items like a case, mouse, etc. with it for $299.00. Corey then advised he could take fifteen percent (15%) off that displayed price. I advised that was nowhere near the savings of the other one, that $44.85 was the savings off that which wasn't even close to what I was saving on the one they erred on. He stated that was all they could offer for me to locate one and I wouldn't pay the advertised price. I continued to pursue but was unable to locate one that was either in stock or close to the one that was on sale and thus was unable to find one. I then asked again for an outside agency contact, he directed me back to the same 800 number I had contacted and to press 2-2-1, (which I later discovered was customer relations for store issues). This issue arose outside of the store first and should have a comparable resolution!!!

According to the first Walmart.com rep, I had spoken with at 6 pm, stated that the sale had not started yet and that they had plenty of stock of the particular item. The rep suggested that I wait, and refresh the webpage and the event should be on at 8:00 pm. During this time I waited, constantly refreshing the webpage, waiting for a cart button to show up. This never happened. I called Walmart.com back for a second time at 8:10 and the Walmart rep claimed the sale had not started yet and that Walmart had plenty Dell Laptops in stock.

The rep suggested that I still keep trying and that it should come on at midnight. Again, I waited up, constantly refreshing the webpage looking for a cart button that never materialized. At 12:10 in the morning; I called Walmart.com and spoke to a supervisor that stated that the Walmart.com sale went on at 8:00 pm, and they sold out of the item shortly after 8 pm. I told him that I was refreshing my webpage every few seconds before, during and after 8 pm, and the sale was never happened. There wasn't a visible cart button. I also told the Walmart supervisor that I had a Walmart.com rep on the phone after 8 pm, which stated that the item was still in stock and to wait for the sale! I missed out on other local sale events because of this!