Wal-Mart Reviews
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About Wal-Mart
Walmart Auto Care Center offers automotive maintenance services within Walmart locations. Its services include oil changes, tire installation, battery testing and replacement, and multipoint inspections. This integration allows customers to address vehicle maintenance needs while shopping for everyday items.
- Affordable prices on many products
- Wide variety of items available
- Frequent promotions and discounts
- Inconsistent customer service quality
- Long wait times at checkout
- Frequent stock availability issues
Wal-Mart Reviews
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Reviewed March 12, 2012
Last week, I bought two glass spaghetti sauces from my local Walmart at 3027 Wade Hampton Blvd in Taylors. The cashier placed them both in one plastic bag so when I got home and got ready to take the bag out, it broke and one glass jar broke on my driveway. On 3/11/12, around 1900 hours, I was checking out with 35 items. There were about 4 to 5 regular lanes open with 4 to 5 in each lane (blocking some of the lanes in front for people to past by). One of the 20 or less lanes opened up. So I went over to that lane. A few moments went by and several started getting in that line. When I was next to checkout, the cashier asked me to leave her lane, embarrassing me! This store has a constant problem of having undermanned checkout lanes so that customers have to wait 15 to 20 minutes to check out. I think it is probably best that I take my business elsewhere.
Reviewed March 12, 2012
Well, it was a normal day in Amarillo when I and my friend went to Wal-Mart. To our disgust, we found several betta fish dead. A few were alive, some were dying, and one or two looked healthy. I was disgusted, being an animal lover. Knowing Wal-Mart, I am fully aware that they are only in it for the money, but most of these people are heartless moneymakers. Now, listen, I have an idea on how to stop this heartless abuse to fish: don't buy them. Bad idea, right? Well, here's the smart part of it: without the money to the fish department, they wouldn't need one and then less fish in the future will be harmed. Some sacrifice has to be made for some form of improvement. Now, I may be 13, but I can make change and I will.
Reviewed March 11, 2012
I used to work at Walmart and we had four carts on each side and about the same of wheelchairs. I just had a total knee and the first time I was able to get out, my sister-in-law asked where I would like to go. I told her to take me out to Walmart and so we went to Walmart. When we arrived, they did not have one motorized cart. I was told that they only had three for the whole store and they will not get anymore. What are people to do that need them? I am sure your store makes enough money to supply these Walmart stores with motorized carts. Use some money and get some carts.
Reviewed March 11, 2012
I recently bought Equate brand thin panty liner at my local Wal-Mart since I'm on a tight budget. I decided to try them for the first time since the package displayed a sticker that read "Try me! New and improved liner." However, I was so very dissatisfied when I used them! The liner was clearly not any different than the then the same once from Equate I had been buying before! So why mislead people with the sticker into buying them when their not new and improved? In fact, they even cost more. I paid almost $3 for them and I am now stuck with a product I have no use for and can't even take back because I misplaced the receipt!
Reviewed March 10, 2012
I was leaving Wal-Mart, beginning to back up when I saw an employee gather carts behind me with the motorized cart stacker. He saw that I was leaving and then parked his buggy behind my car and left it. I began backing up and hit it. It is car level; I couldn't see it. My complaint is he should have not parked it behind a car that had its reverse lights on. I now have red paint on the bumper of my car! I called and told management, and she said they would watch the video tape and get back with me. I am anxiously waiting!
Reviewed March 10, 2012
I wanted to purchase coleslaw and the worker was cleaning the grease out of the fryer. He came over to wait on me and he did not change his gloves. When I asked if he would change his gloves, his response was he was not touching my coleslaw, even though he had already touched the container. I ask what he said and he would not respond. I then told him keep it and he continued to be loud. I asked for a manager and he left the area. He then yelled from the other end of the counter that he was calling the manager and to come down by him. I went there and he continued to be verbally loud. He then stormed past me and went to the customer service desk to find the manager. I saw the manager and walked up to him to express my complaint and he said he would take care of it. As I was leaving the store, there was the manager I spoke with and another one. I told them this is an issue of cleanliness and that that it could get people very sick. They had no response to that. I then told them I will never shop in this store again and have a good mind to call our local Health Department to report the incident.
Reviewed March 10, 2012
I bought Dell Ink at Wal-Mart. It was all dried up, and they said they can't take it back because I opened it. You got to open it to put it in your printer, bought them together. The black was not dried up, the color was number 5 j5567 9807400113 j5566 9807400112. What can I do? I buy ink from Wal-Mart all the time, never had this happen before, what’s up?
Reviewed March 10, 2012
This Friday morning, my husband went to the store in the Corsicana location at 5 am. He wanted 1 pack of cigarettes and bought several other items. Well, the girl rang up 3 packs of cigarettes, gave him the 3 packs, and put it all in bag. My husband came home. I said, "Why did you get three packs?" He said he asked for only 1 pack. So I was thinking on last Friday's trip to the store when 2 packs were asked for and 2 packs were rung up but only 1 pack was given to him for the price of 2 packs. I'm seeing there are weird issues going on at that store with the cigarette sales.
I called them at 5:23 am (When my husband was at the store, it shows on the receipt the time of 5:02 am.), as soon as I realized what they had done again. I asked to speak to a manager, and he was very nice about it all. I told him what happened last week when we got 1 pack of cigarettes but paid for 2 and that we had to run back to the store to get the other pack that was owed. Then I told him we wanted 1 pack of cigarettes and the same girl as last week rang up 3 packs and gave us 3 packs. We had other items and didn't notice the price issue till we got home. The manager was real nice. I also got flowers but were way past the viewing stage (dead and falling apart).
Then I also told him that last week when there was an issue, I ran right down to fix the problem but that this week, I couldn't run right back to fix yet another one of that girl's mistakes. I asked if it was OK to go back to the store tonight to return the extra cigarette items I did not ask for. He said, "Sure, no prob." and also said to bring in the items (flowers and unopened pack of cigarettes).
Well, I went in and I got money back for the dead flowers at purchase price, but they wouldn't give back taxes on it. I thought it was a law that you get taxes back on returned items. Well, they said they can't do it for cigarettes. I said that it wasn't my fault and that the girl messed up and gave me too many packs. I also said that I called the manager and that he said I could come in and have mistake corrected. Well, they would not say they're not allowed to by law, and I understand that. But they could give my money back and throw out the cigarettes. It was not my fault; the girl messed up again. It wasn't my fault. I couldn't run right in again to fix yet another cigarette issue.
The people at the front desk were very rude, and I felt like they thought I was lying. The cigarettes were only $2.12 a pack, so it was $4.24 total. I don't understand why I have to pay for that girl's careless mistakes. I should have been refunded the money and the girl should be retrained again.
I spend so much money in there every week and every month. I can't say I won't be going back there again, because I will have to. But I'll buy my groceries, gas, cigarettes, beauty products, and meds at other stores. I liked going there, because I got everything done at one location. But I'm going to try and spend at least 95% less there, even less when I can. A bummer for me, because I sure did like your clothes (lol). Anyways, I don't see how it can be at all right that I have to pay for someone's mistake. I just don't get it.
Reviewed March 9, 2012
I ordered photos online at approximately $1200. They were said to be ready at 6:10 pm. Upon arrival to photo department at 6:45 pm at West Memphis, AR Wal-Mart photo, they were not ready. And after waiting 15 minutes to finally get service, the girl did not know what I had ordered. I explained that I had received by text and email confirmation that is was done. She contacted her supervisor who stated when he was done with his lunch break, he would be out to help me. When the supervisor came out, he told me they were not done and knew nothing about them. I explained that I had already paid for them and either I wanted my pictures or I wanted my money back. It is not the fact that they weren’t done; it is the fact that I received the text and email stating they were done and got someone to watch my child because it was cold and raining to come up here and get them. Then, they were not ready and the customer service from the photo department was not good.
Reviewed March 9, 2012
Well ever since Walmart has gotten rid of the people greeters, there have been more problems with finding an electric cart that is working. When you do find a parted cart, it’s not working because it has not been plugged in from the person whom used it before. So when you need one, it doesn’t work because the people greeters use to park them and make sure they were plug in and ready for the next person. But not any more since Walmart put the people greeters on the floor at Walmart. We need some kind of a way to make sure there’s some one there to take care of this kind of thing. I have to use them when we go to the store because of my disability and I can't walk very far. I have run into this problem a lot. But I usually go and plug the one I use in on my own.
Reviewed March 8, 2012
My husband is currently limping about on a cane and can hardly walk more than 20 feet without having to sit down. I dropped him off at the front door of the Walmart store #3828 on Tuesday, 3/7/12, and went to park the car. When I got into the store, he was sitting on one of the motorized shopping carts, but it would not go. He thought the battery was not charged up so he moved to the next one. It didn't work either. He tried to make sure it was plugged in and discovered that of the 3 prongs on the plug, only the ground one was still there. There was no door greeter, so I had to trot up to the customer service desk to find someone. They paged someone, but he never came. Meanwhile, a fellow customer told us that there was only one working cart out of the 6 sitting at the front entrance. My husband got on it and it ran, until he got halfway through the store and was stranded. Then I had to push my shopping cart ahead of me while pulling him through the store by hanging onto the motorized cart basket.
I finally aimed my shopping buggy at the back of his seat and pushed him on the "motorized" shopping cart using my buggy. He had to remain on the cart and press the lever to go forward or it wouldn't go anywhere at all. Shame on you for firing the door greeters, those folks kept the carts plugged in and instructed the customers on how to use them. They also reported the broken ones so they could be fixed. Penny-wise and pound foolish of you! While I am on my soapbox, why don't all of the Walmarts have the same foods? In Henders, they have Chappell Hill sausage. It's good and made 35 miles up the road. I can't get it in Longview. In Lindale, they have Tasty cakes, I can't get them anywhere else either.
If it is the store manager's job to order for his store, please shake his chair and wake him up. Lakeport (Longview) had plenty of Pillsbury biscuits, but Henderson might as well change their name to "Great Value" mart because they only have one Pillsbury product and very few Sargento products, but a ton of that nasty Great Value cheese and biscuits. Are you running a contest to see which store can sell the most Great Value? As far as the next field here about attorney contact, I just want you to wake up and climb down off your ivory tower there in Bentonville and see what your customers are seeing. As far as I am concerned, your management currently has the credibility of Mitt Romney - and that's not good.
Reviewed March 8, 2012
It is difficult to get anyone to wait on you (like cutting fabric). I talked to this one woman and she said she does not cut fabric and walked away. I ran after her and asked her if she could find someone to cut it for me.
Next, we went to the pharmacy and they told us the prescription would be ready by Monday. This was Wednesday and they still do not have our prescription. Next, we got our groceries (less than 20 items) and there was only one lane open for the less than 20 items and it was a mile long. There were only 3 other lanes open and they were backed to the clothing racks. There were only 2 of the 'check yourself' open and they were back to the racks.
We waited in line for about 20 minutes to get our ten items checked out. When we did get to the cash register, the woman waiting on us was so nasty and wanted us to pack our own groceries. I really do not think they have anyone working there that is capable of doing anything.
Reviewed March 8, 2012
I have always been a loyal customer of Wal-Mart! Today, I attempted to return 2 items which had a total of $101.20. I was refused due to the fact it was $1.20 over store policy. I continued to ask for the manager, and a young ** man with his clothes in shambles came over and will not make eye contact with me! This manager said, "Watchu tryin to say now." I explained the situation, and he refused.
I continued to explain how I saw the situation and was cut off with "I don't give a ** how you see it; this is our policy!" I asked him if he was the store manager, and he said yes. I asked for his card; I was told no! I can only imagine how my wife would have felt with this experience. It infuriates me. I was then told to call 1800-walmart and move on with my day! This took place at the Triangle Town Blvd. location on 3/8/2012 at 1:30pm. Watch the cameras. It's sad I have to find a new store like Target to shop.
Reviewed March 8, 2012
Tonight, I went to our West Valley Wal-Mart in Yakima, Washington. I was looking to purchase some fiddler crabs for my little sister. I waited there for over an hour for service. I asked for help from two associates for assistance; both told me they will find someone in that department. Even after announcing over the intercom twice for someone to go to the fish tanks, no one showed! I'm a very patient person, but I was pissed. So I talked to someone who looked like they were in charge and the only response I got out of her were eye rolls and an I-don’t-care attitude. While waiting, I observed several dead fish in the tanks and even a dead fish on the floor! I'm disguised!
Reviewed March 7, 2012
I was totally skipped over while waiting in the pharmacy line to pick up my Rx at Wal-Mart Store # 0474 located in Edna, TX 1002 at N. Wells St. 77957. I had to get loud and yell just to get served properly after cashier took two other people before me when I was clearly there way before them. I feel they are all racist.
Reviewed March 7, 2012
My 75 year old mother who has trouble getting around has complained to me and the store that the motorized carts are never charged. The other day, she went to the shop and it took over 5 hours because the carts kept going dead. She had to change 4 times, then someone moved her dead cart with her groceries (of course, no store employee admitted to it), so she had to re-shop.
I’ve heard other elderly people complain about this same thing. The assistant manager says it’s because the customers don’t plug them up when they finish with them. It should not be the customer’s responsibility to make sure they get plugged up. How would you like being an elderly person and going through this or how would you feel if it was your elderly mother having to deal with this.
This is ridiculous! They never even apologized. I’ve asked to speak to the manager there, he is never there! They should designate someone to do that job, maybe one of those many people that stand around together talking and when you ask a question, they don’t know because it’s not their department! I’m furious! We will be taking our business elsewhere and I’ll be telling everyone I know!
Reviewed March 7, 2012
Back in July, I placed an order on Walmart.com for a video game (Mass Effect 3: Collector's Edition) that was to come out March 1. It's common practice to pre-order games, especially limited-run collector's editions. In February, I checked online to see that the order was canceled and wasn't told why. I spoke with someone on the phone and the person explained it wasn't really canceled and would get back to me. No one ever did.
On March 5, I checked again only to find that it was still listed as canceled. I called their CS again and this time I was told that it was canceled. Nothing was said that it was canceled due to the release date change. I fired off a few e-mails and was responded to on March 6 around 2:30 am explaining why it was canceled and that it wasn't really canceled. Due to the release date change it was canceled to release authorization but will still be sent. All was well and good and I thanked the person for explaining it to me.
Later on in the day, I received another e-mail that it was canceled and that I had requested it canceled. I had done no such thing. I called Wal-Mart twice and I'm now out of luck. The item can't be ordered anymore because it's no longer available and I'm not getting one because someone there decided to cancel the item on me.
This is the worst customer service I've ever come across. I wouldn't wish Wal-Mart is my worst enemy.
Reviewed March 7, 2012
I broke my laptop and I purchased a new one from Wal-Mart. I didn't open it because I found that the old one could be fixed. I waited to make sure that it could be fixed. After it checked out okay, I went to return the brand new, unopened Dell laptop to Walmart. They refused to take it because it was longer than 15 days. I was told I would have to return it to the manufacturing company. It was not opened. Why will they not take it back? I have not contacted Dell yet, but was told they are worse than Wal-Mart. What is the next step?
Reviewed March 6, 2012
Store 0101 has lack of people greeters at the front entrances. My understanding is that they only have one at the door from about 10 am to 5 pm. They have a responsibility to take anyone who is after a product and don't know where it’s located that the greeter has to take them to the location. This leaves no one at the door to respond to door alarms going off or people bringing returns back. The front has electric carts in the way plus other carts everywhere. It’s basically a mess, plus a lack of security in checking out alarms or people walking out. Rolla has a good supply of people who will steal. The current procedure makes this much easier and I would guess that when you do inventory, it will be much greater than ever before of loss. If this is acceptable to Walmart, then I can live with it. This is just furnished for information only. It doesn't affect how or where I shop. I will continue to shop at Walmart.
Reviewed March 6, 2012
I never received full order from Wal-mart.com. I ordered and paid for a 6-pack of halogen light bulbs. When the order arrived, there were only two bulbs in the package. When I contacted Wal-Mart, they said they would fix it and sent another package--also two bulbs. So I am still out two bulbs. I contacted them again and received no satisfaction. They just passed me around with no one resolving the problem. They even sent me a form evaluation of their online service. Even after my unhappy review of their performance, no one ever contacted me about the problem. I probably made about half dozen phone calls and similar number of e-mails with absolutely no resolution or apparent interest on their part. Probably the most aggravating internet transaction I have ever had. I would never do it again!
Reviewed March 6, 2012
I needed to buy cologne at Abbeville, LA Wal-Mart. After looking for a person to help for about 15minutes I found a lady that worked in this department. When I said I needed something out of the show case, she rolled her eyes and said I will be back. After another 15 minutes she returned and told me she didn't have the key; her CSM had the key and she couldn't find her. She then walked away. I left the store and purchased my cologne at Walgreens.
Reviewed March 5, 2012
I was just browsing the local Facebook page and reading the remarks regarding the service at our local Walmart. It reminded me that I have been for some time been planning to write to you folks. Our store is always out of most things on a regular basis (Food Department). Some days it’s there, sometimes the shelves are empty, sometimes not. I would perceive that at least 30% of the shelves are empty at all times. The shelves in the Food Department are at least 6 ft. high and then stocked too deep that one would need to be 8 ft. tall to reach anything after the first row is gone. The same goes with other shelves that are stacked so deep no arm is long enough. I won’t go on other than give you two examples for three weeks running. In the meat section there was not a package of bologna, salami or any other sandwich meats; a blank spot of about 6 ft. long.
I like the Walmart brand of Diet Root Beer; completely out three Fridays in a row. This, on all three occasions, was at around 3 pm. The main topic of discussion while spending 20 to 30 minutes in the cashier line is the bad service, the lack of help, and the lack of product available. From my experiences at other Reno area Walmarts, I would think that whoever manages this store should be thoroughly ashamed. Does this store not have a district manager to check up on things?
Reviewed March 5, 2012
I went to the Wal-Mart Super Store in Worcester, MA. I was going to buy some deli meat. When I was looking at the meat they had in the deli counter I noticed there was hair on the meat. I told the person behind the counter about it. Then she pulled the hair off the deli meat and threw it on the floor. Guess what? She left the meat that had the hair on it in the deli case. Well, that cured me from ever buying anything from that deli again.
Reviewed March 5, 2012
It's another horror story from a Wal-Mart in Naples, Florida. Without a doubt the help that Wal-Mart hires is overwhelmingly Hispanic. It is because of their work ethic that Wal-Marts suffer horrible customer service. Hispanics treat whites as second class citizens. They simply do as they are told and do not use any initiative to excel in their jobs. Hispanics bring in their cousins, friends, relatives to a point where it's one giant Hispanic click in any given store. If there is a white manager, you will never see them on the floor; they hide in the back. There needs to be a massive restructuring of every Wal-Mart store so that there's an even mix of whites and other nationalities. As long as Hispanic workers account for their work force, Wal-Mart will continue to lose business as it's one lousy place to shop.
Reviewed March 4, 2012
I am a board certified Pediatrician and I am seeing a part in my clinic today for an unrelated issue but would like to voice my concerns about the fact that she had her ears pierced in a Wal-Mart store at 10 days of age. This is extremely inappropriate and could be very dangerous. There is no set recommendation, other than when a child can take care of them by themselves. But never is it appropriate to pierce a newborn’s ears in the first 6 weeks of life. A global policy is needed on this issue guys before you end up with a complication and a lawsuit. This baby is fine at 14 days of age but they have very immature immune systems and this is why we don’t immunize them until 6-8 weeks of age.
Reviewed March 4, 2012
I travel quite a bit so I get to several stores around the US. You have employees that do not meet what I think and what you should expect as professionals working in the stores. Examples: Checkers with bad teeth, body piercing on all parts of the face, young men with pants hanging half down their butt and oversized earrings. To me, it looks like you have gang members working for you. Point is, I do not think your stores are showing the professional attitude that they should. When I go to checkout, I don't expect to be greeted by someone who looks like some tribe in the jungle when you live in America. I have left the store on checkout when these sloppy people have been there to check me out. I left merchandise on the counter and walked out. I always thought Walmart was a professional business.
Reviewed March 3, 2012
I brought one of these item from your dept. store at $129 which seemed to had been a bit too much. That same item, when I went to Staples, their Verizon mobile broadband was $69.99. I went back to Wal-Mart with the information from a manger and their phone number. They did not match it because it was not in an ad. If there are reason to honor the match price, the customer needs to know. This was at Wal-Mart on Floyd Blvd. Michelle was the cashier.
Reviewed March 3, 2012
I went in to a local Wal-Mart in Ft. Worth. I'd been many times when walking by an aisle I noticed they had Betta fish. I walked over and to my disgust there many dead Bettas in rows on a shelf with absolutely no supervision. It appeared some had been there weeks with slimy water with so much feces floating through the water. You could barely see most of them and more than 10 were tattered and on the verge of dying. I fed them and the ones that could move ate every bit as if they hadn't eaten in days. It was heart-breaking a living creature is shelved and left to live in the sickening conditions without any care. No one works the pet aisles. There were no tanks of other fish and you would never notice them unless you were right in front of them.
I was told by an employee that some teenage boys put several together and left them. They obviously fought and looked awful. I pleaded with a manager to have someone change their waters. I bought one (at full price) and took it home. I went back the next day and a few waters had been changed but the dead fish I had set aside were still there! The worst plastic containers were not cleaned and it was so awful you couldn't even see some of the fish. I've now rescued 5 and they are doing much better. However there are approximately 15 left. They are lifeless and look like they were all torn up. I took pictures as well. The manager said he would request to stop sending to their store but he didn't think it was in his control.
It's heart-breaking to hear so many other Wal-Marts are treating them the same way. It is a living creature and it is unfair. I am going to keep finding a way to expose this so more people are aware to try to put a stop to this. If you are going to have them, take care of them and have it supervised several times a day. I'm now boycotting Wal-Mart and passing it along to everyone I can reach out to. I would suggest running a special on small tanks and give them away and never order them again unless you have other fish and someone is assigned to that area to take care of them. For young kids to come without anyone seeing them and putting them all together to watch them fight should never have happened. If you want to see on someone should keep them locked up for serious buyers. It is absolutely disgusting the way Wal-Mart treats these poor living creatures living.
Reviewed March 3, 2012
I will start off by saying that every time I go to the Wal-Mart on Merchant Lane in King George to return something it takes forever. There is usually no one in line so you would think my transaction would be quick; however, the problem is the associates are too busy talking to their friends to help the customers. And this has happened on every visit to the customer service desk three times this week. When the associate finally realizes I am there, it takes forever to complete the transaction because they are well versed in how to do their jobs. On February 28, I made a purchase from the Wal-Mart in Washington Square. That same day, I exchanged it at the Merchants Ln store and brought an accessory to go with.
Upon arriving home, my friend said he had already ordered one online so on March 1 I returned to the Merchants Lane store to get a refund. After the associate stopped communicating with friends and got to me, she informed me that I do not have the correct receipt. I told her I never took it out of the bag and that was what I brought. She goes on again to tell me I do not have the correct receipt and she can only give me a store credit. I told her that was unacceptable I needed it credited back to the credit card I purchased it with and that was the only receipt the woman gave me. So she finally after several minutes get a CSM who proceeds to tell me the same thing. I told her I paid with my credit card. Wal-Mart's associate was the one who messed up by giving me the wrong receipt and a store credit was not acceptable.
So after several more minutes, the CSM goes over to another computer to look for the receipt which she can't find. She calls a manager over. He cannot find the receipt. By this time, there were five people trying to find the receipt (and it wasn't that they couldn't find my receipt, they couldn't find any receipt for the 28th. So they called someone else over an assistant manager. After a few minutes, she finds my receipt and tells a different associate to do the refund. Now, that transaction which should have taken a couple of minutes took an hour! Ridiculous. Totally not customer service friendly! These customer service associates need to be trained in how to serve their customers and not worry about conversations with their friends on work time. I will not be going back to this store. I would rather driver 15 more minutes and go to a store where I know I can get in and out in a minimal time frame.
Reviewed March 3, 2012
I bought many glass items and brought them home. They was all broke and I don’t have a receipt because Wal-Mart’s receipt machine was not working. I am unsatisfied nor I nor my family will return or buy Wal-Mart items again.
Reviewed March 2, 2012
I am so upset. I am disabled and I went to Fuquay-Varina in NC to shop, and most of the driving carts were not plugged in, they were there, but not plugged in. Finally, there was a cart, the green light was on so I drove it. I got stuck in the middle of the floor for 20 minutes. Finally, a customer told someone that worked in Walmart to help me. I think if you are going to have the driving carts, you should have someone that works in the store to plug them in. My cart was green, but still I got stuck in the middle of the store. If I try to walk, I would have fallen. Walmart needs to keep the driving carts up to good working condition and make sure they are plugged in. I went home crying because I was sitting in the middle of Walmart with no help.
Reviewed March 2, 2012
Poor Management and Poor Customer Service: I have a complaint about the Cockeysville, Maryland store. I was in there to purchase items at the deli. There was one person helping one person while three of us stood there. I could see three other employees behind the counter and behind a screen. Two others walked past behind the counter. No one stopped to help. While we stood, another employee came on duty and actually yelled to the others that there were customers. Still, no one moved. After nearly ten minutes, I finally left and checked out my all 15 items of my other merchandise. The people I was standing with were still waiting for service.
I left the store and immediately dialed the store manager. I was put on hold for 8 minutes. (I timed it.) I finally hung up and dialed back and told the clerk I was put on hold for 8 minutes. Her response was the manager didn't pick up the line. When I finally got a manger, I was told how he now had to watch the cameras to see what happened, as though this was a nuisance for him. I think the entire store is in need of real management. This whole thing was a ridiculous waste of time during my lunch hour since it was apparent the manager was only going to yell at someone and not address the situation properly. It is a shame that the complaints about Walmart just keep rolling in and no one does anything about them.
Reviewed March 2, 2012
I've shopped at Wal-Mart here for over 10 years. Within the past 6 or 7 months, every time I go in to shop, they are always out of something. They do not restock or order what they are out of unless you bring to their attention the item you haven't been able to find in over a month. Yes, a month. I called the store here and was told that I need to tell someone in customer service. The woman I spoke to said someone was not doing their job by reordering what needed to be ordered. This is becoming so bad I hate going to the Wal-Mart here.
Also, there are never enough cashiers. I was told that management changed. That seems to be when the problems started. I never had these problems before. I go to Wal-Mart at least twice a week and there is always something that I can't find. The only way to make sure it’s ordered is to tell someone. I don't feel that is my job, as a customer, to make sure someone there is doing their job. Other people I have talked to have voiced the same complaints. I really wish someone would address this issue. A lot of people here in Clovis are not happy.
Reviewed March 1, 2012
My son is a truck unloader and he is usually in the truck unloading to other crew members. This particular night he was unloading 2 trucks which had 4,100 pieces of freight between the 2 trucks. He arrives at work at 4:00 pm and his crew consists of two new employees and someone who does not speak English well. The manager Yvonne comes around at 6:00 pm, finds that the trucks are not unloaded and recruits other employees to help move freight, so they can remove the freight from the truck. It takes until 8:30pm to remove the freight from the truck. No one is in the truck helping my son remove the freight and his keeping up with the others as they remove the freight from the doorway. The others are responsible for stacking it in the warehouse.
Yvonne has her own criteria about how high to stack the inventory, which is not Walmart policy. The inventory was not stacked as wanted it so she said. "The Colorado store is able to unload and stack the inventory faster and better". She turns to my son and said "You have been warned about this before and you are fired". He was the only one fired, none of the one's stacking the inventory was fired. (Yvonne has written him up before because he pointed out that he does not control the other employees' behavior). Another manager told him he needed to fight the complaint in their "open door policy". This kid has had his toenail removed twice now because they don't maintain the floor jacks and he accidentally ran over his toe. There are times he has had scratches on his arms because he is trying to hurry to unload the freight and doesn't pay attention and scratches his arms. As a mom, do not let you kids work at Walmart, they do not care about their employees.
Reviewed March 1, 2012
It's highly irresponsible and absolutely disgusting that Wal-Mart allows dead Beta fish to just sit on their shelves, for days, decomposing! I understand Wal-Mart is the lowest class place to begin with, but at least take care of pets properly! There are multiple dead fish on their Morrisville, NC store shelves. It's a shame a company neglects its store so much that it allows this. It makes me not want to bring my children anywhere near there.
Reviewed March 1, 2012
My mother purchased me a Toshiba laptop for college about a year and a half ago from Wal-Mart, naturally purchasing the two-year protection plan just in case. Only after about six months the right mouse button on my laptop broke. Since she had bought the insurance on it, we figured we should send it in to get it fixed. So I packed it up and sent it out. Mind you, I backed everything important up. They tell you to in case something goes wrong when they're fixing it, and they wouldn't be liable if they accidentally wiped the hard drive. Shortly after we sent it out, we got a call saying that it was on its way. A couple of days after that a 1-800 number called and wanted to know the delivery address again. My mom was weirded out considering they told us it was on its way. So my mom had questioned her and the lady got all sassy. Just weird.
So it had been over a week and we still hadn't received it even though they said it was on its way. We called to ask where it was. They said it been delivered to the front door. I looked outside to see if we had not seen it on the porch, nope. Well, it had been delivered to some town in Washington, not Wisconsin where we live. My mother explained we never have and do not currently live in blah blah town in Washington. Very frustrated. We asked what they're going to do. They say they're going to get back to us in 3 to 5 days. The next day they did call and say they were going to send us a check for the full amount of the laptop. So did someone steal it? Did they send it to the wrong address? Can they try to get it back? They don't seem to have any answers. They said they have no idea why it would have been delivered to Washington because in their records they have our Wisconsin address. I will not be buying my electronics at Wal-Mart and will definitely never use any kind of insurance there.
Although WalMart may have not lost me my laptop, their ** insurance did. It’s a scam. The whole situation is fishy. I am happy I'll be reimbursed (at the very least!) but it was a mind-blowing situation that I definitely wasn't expecting! If you do send out a laptop, I would get an external hard drive and take all your personal things off when sending them out. I backed them up, but didn't delete them. It just kind of creeps me out that someone could be looking at my family pictures. In hind sight, I should have.
Reviewed March 1, 2012
We bought a 47-inch 3D TV from Wal-Mart online store on Black Friday for about $900.00. When it shipped to us, the package was in a poor condition. However, we had someone come over to help us hook it up. After spending a few hours to put everything in place, we found out that the frame of the screen was cracked. We called customer service and asked for exchange. We were told that the same model was out of stock and we should keep checking in once in a while before the returning date was due.
Since we had put too much time and effort to hook up the TV and connect it to all other sound systems, including internet, Karaoke machine, and so on, we thought we may want to keep it if they can offer us a discount. So the first person we talked to was offering us $100 off, but before we could go any further, the phone got disconnected.
When we talked to the second customer service person, he offered us $50.00 off, and we told him to check if there were any notes there because it was $100 off a few minutes ago. He said that's all he could do no matter what. We were very frustrated, so he hung up the phone on us. We kept calling again and explained the same problem to the third person. This time, we were offered $25 off for the cracked TV which was worth $900. With no hesitation, we unhooked everything and sent the TV right back and promised our selves that we would never buy anything from Wal-Mart again. And I suggest you all do the same.
Reviewed March 1, 2012
I purchased Wagon Train Dog Treats from Sam's on 45th Street in West Palm Beach, FL. My two dogs became ill and had bloody stool after eating them. You should not put poisonous products in your stores. What is wrong with you people? I am also contacting the FDA and the media.
Reviewed Feb. 29, 2012
My wife and I were shopping at store # 2806 in Boiling Springs, SC today, 02-29-2012, and we produced a coupon from Family Dollar Store for Coke products for a dollar. The cashier went to Anthony the customer service person on duty at that time and showed him the coupon. He stated that it did not have how much the regular price of Cokes was and he could not give us the advertised price for the Cokes. The ad was limit 6 cokes for $1.00 each. We asked about the price guarantee and he said it had to be in a paper and he was advised that it was in Tuesday's paper (The Spartanburg Herald-Journal in Spartanburg, SC): coupon good from February 28 to March 6, 2012. He still refused to give us the guarantee price and Wal-Mart advertises that they match. This is also stated on your store receipts.
A month or two ago, Family Dollar had the same offer, we took the coupon to Boiling Springs Wal-Mart, and the lady customer service at that time stated, "Of course, it's an advertised competitor sales price. We match it!" My wife and I each got the limit 6 Coke products at the $1 per 2-liter bottle price. Having this much trouble using matching, we'll probably quit trying to do so again--at least at your Boiling Springs, SC Wal-Mart.
Reviewed Feb. 29, 2012
The DVD will not express or load the DVD so one stays in all of the time. I called to ask how my service plan would work and cannot get anyone to tell me what to do to handle the situation. Basically, they tell me to call the number on my receipt, which is their number.
Reviewed Feb. 29, 2012
They need to hire managers that don't have broken fingers so that they can pitch in with being cashiers until the real help shows up. One worthless manager is named Chris. How does a person as himself just kick back and see that customers are raising "holy **" waiting in a long "single line", waiting to be checked out. If you people don't appreciate our business and offer us conveniences like at least a 10 minute wait for being checked out, then my money is greener somewhere else. When customers are neglected especially by the ** management just as soon, tell us to buzz off and it makes Wal-Mart very transparent. What a shame!
Reviewed Feb. 28, 2012
I'm almost ready to stop shopping at Walmart, period. This is the third bag of cutie oranges I've got that is inedible. They are dried up and sour, my children refused to eat them and once again - no receipt, no exchange or refund. Your stores are becoming truly piss poor at customer service. I've been telling everyone not to buy clothes and now going to have to tell them to stay away from the produce as well.
Reviewed Feb. 28, 2012
Calling me a liar - After calling in a complaint about ammo cases were two of them were wide open, no one was around in that department. I went back into the store to find my wife. I talked to Tary and told him and two other assistant managers that they would be getting a call from the main office about a complaint and was told I had been on tape doing this before and was told to leave the store and never return. They would not let me see tape. If I had called the police, they would have them remove me from the store.
Reviewed Feb. 28, 2012
Both the diapers and formula rang up higher than they were marked. How many parents buy it every week, without noticing they are being overcharged?
Reviewed Feb. 28, 2012
I had purchased an iPod for my granddaughter on Black Friday from Wal-Mart. Three days before Christmas, I forgot where I placed it. So I went to Wal-Mart and purchased an iPad thinking once I found the iPod, I could get my money back. The package was never opened. The desk clerk at Wal-Mart said that they couldn't take it back. There's a 15-day return on electronics. No one explained this to me when I had purchased it! I was really furious! I will never purchase any electronics from Wal-Mart again. Believe me I'm passing the word around!
Reviewed Feb. 27, 2012
I went to Wal-Mart today (Wal-Mart Supercenter, 4770 Colonial Boulevard, Fort Myers, FL 33966) for a few items. One of the items was a sport drink multi-pack. My wife had just received a complimentary (free) coupon from the manufacturer. The cashier said she needed approval to accept it. She turned on her blinking light, and I waited and waited. Finally "Josh" came over to tell me they don't accept "free" coupons. I asked Josh where the policy is posted. He said the cashiers know about it and it is also on the internet. I told him that it is poor, poor customer service. My wife has had problems with Josh in the past on "cents-off" coupons. This guy either needs to be fired or promoted out of the store.
I went across the street where Publix gladly accepted the coupon. From this day on, if this is the type of employee that Wal-Mart management hires, then management does not deserve my business. I will bad-mouth Wal-Mart to everyone I know and meet. Wal-Mart’s customer service really stinks. You won't suffer from losing my business alone, but over a course of time you will lose a hundred or maybe a thousand just like me when I spread my story to others. Also, my email that I have given you is genuine. However, because your customer service is so great, I did not feel it fair to share my real address or phone with you. Goodbye Wal-Mart. Hello, Target, Publix, Kmart, Winn-Dixie, etc.
Reviewed Feb. 27, 2012
The bottom of the tube (Equate denture adhesive) with lot number 11041 busted open and oozed pink denture cream all over my black dress! I was not happy, and this does not come off black dress pants very easily!
Reviewed Feb. 27, 2012
Customer support in Hurricane, Utah store. Last month, I was in the camera\electronics department and was being helped by a rep when his department manager yelled at him to go to the department meeting. I told the rep to stay and provide support. The manager came over and said let's go. I left the store and bought what I needed elsewhere.
Today, I asked a rep to help me with the price of some sporting goods, and he went an got a gun to price the item. Before he could complete the second item, the manager told him he needed the gun. I told the manager that he was helping me, a customer. The manager said he was also and took the gun. I left and made my purchase somewhere else.
I believe the reps are OK, but as one of them said, the manager intimidates their employees who are afraid of the manager so much that they cannot provide adequate customer support. I suggest you inspect this store without a notice and evaluate the management staff at this store, as I have talked to many of my friends and they have expressed similar stories.
Reviewed Feb. 27, 2012
I purchased a printer and went back and exchanged it for a fax, printer, and scanner. When I set it up and tried operating the unit, it was broke and did not have any print cartridges with it. So I had to purchase ink for it. I returned it to the Wal-Mart store in New Iberia, Louisiana 70560. The box serial number did not match the machine serial number. The assistant manager did not want to return my money, thinking I had switched the units. I called corporate and waiting on a response from them. I purchased another printer from the same store since I had the ink cartridges and no working printer.
Reviewed Feb. 27, 2012
I wanted to express my extreme concern and frustration with an event that happened to me tonight at the North Little Rock, AR super center on McCain Blvd. While shopping for yard supplies, I went to the Garden Center to look at the plants your store had available. While I was out in the section, a store employee stepped out the door, glanced around and went back inside. I thought nothing of it since I was standing in the middle of the plant section and was within a clear line of sight of the door. At least the top half of my body would have been visible over the low plant rack. A couple moments later, when I went to reenter the store, I discovered the doors had been locked, trapping me in the Garden Center. I knocked on the glass, but there were no employees nearby. I walked around quickly to make sure there was no other way out I had overlooked and then went back to the door within a clear line of sight of the main aisle and knocked and waved hoping an employee would see or hear me.
When that failed, I looked up the store number on my phone to call a manager so they could come, unlock the door and let me back in. The phone rang for several minutes and went to a "your call is important to us" message. Over 11 minutes passed with no answer on the phone. Luckily, an employee, I believed the same employee that had stepped in the garden center earlier, saw me waving and finally and slowly walked (stopping to briefly talk to another employee) towards the door and unlocked it for me. I asked if he was the employee who locked me out there and he, a co-manager named Anicet, rudely and immediately said he looked and walked around the center and didn't see me. When I pointed out I was standing right by the plant stands by the door and I clearly saw him (and he didn't walk the space as he said he did), he then curtly asked why I didn't say something to him. This baffled me.
Apparently, at the North Little Rock Walmart, you can be trapped out in the garden center for over 15 minutes by a night manager and it's the customer's fault for not yelling at the manager to tell them not to lock the door. I was unaware the doors were being locked or that he didn't see me, but apparently both of those things were my fault. Only after a few minutes of very rude conversation in which I pointed out that if he'd apologized in the first place, I wouldn't have been angry, he said "I'm sorry you were locked out there", never admitting it was his mistake instead, claiming I should have said something and he was late locking it anyway. Aside from being angry over being trapped against my will and not being able to even reach help for over 15 minutes, this is very dangerous. What if I had a medical issue while trapped there or other emergency? The image and potential liability issues with this should definitely warrant a reprimand of this incredibly rude manager and I just can't imagine how someone so unapologetic, careless and apparently bad at his job would be promoted to a position where he could cause so much potential harm to customers and his company. I have contacted the corporate office and the situation is ongoing.
Reviewed Feb. 27, 2012
I regret to inform you of the terrible, horrifying, unsatisfying experience that I had in your Middle Island location this evening. I was exchanging a comforter set that had been given to me as a gift; therefore I did not have the receipt. I was agitated from the second I got on the customer service line. There were four people standing behind the counter, and only one of them was assisting customers. Finally I got assistance. They told me to go grab the comforter that I wanted and to come back. I got the one I wanted and went back to the counter. The girl who helped me was very nice and gave me the remaining balance from the exchange; $12.98 on a gift card. I then went back into the store to buy the rest of what I needed and went to use the gift card and apparently it wasn't activated. The lady working at the podium came over to help Cecilia.
When she got to the register she was going off obnoxiously about a guy who walked out with a bag of Fritos and she believed he didn't have a receipt. She couldn't get the gift card to go through and made me feel like a criminal by telling me that it was my fault that this was happening because I had to exchange something without a receipt. I was then brought to another register where she still couldn't get it to go through. After becoming frazzled and irritated and slamming things around at the register, she grabbed my belongings and stormed away back to the customer service desk and told me to follow her. When I got to the desk she was speaking to me in a demeaning manner. I politely asked her to stop talking to me that way and she told me, "I'm sorry, I just can't think!" After she got the gift card to go through there was a remaining balance of $1.47 and she told the other girl back there that she didn't know what to do because she "couldn't put it on another gift card but she didn't want to give me back cash". I was so irritated at this point that I told her I didn't care about the $1.47 because I just wanted to get out of the store and I left without it.
This whole ordeal took over 40 minutes. It was embarrassing and I certainly will not go back to that location. I never thought it was possible to have such a terrible and irritating experience all to just exchange something at a department store. I strongly believe that Cecilia needs a lesson or two in customer service.
Reviewed Feb. 27, 2012
Today, February 26, 2012, is my granddaughter’s 11th birthday and I went this afternoon to Amigo supermarket (one of the Wal-Mart’s store here in Hatillo, Puerto Rico) to buy her a chocolate birthday cake. I got to the bakery counter, picked up the cake and waited there for a long time, while two workers there were talking on the back. They saw me, but never asked me for help or came to see what I want.
So I called them and ask for help. I told them to write Happy BD Dily on the cake. She told me with a bad attitude, “You need to pay for that cake first before we can put any writing on it.” I was confused at that time, because I have been buying cakes for my family there and this was the first time that I was having this situation with these workers at the bakery. One has Keyla on her name tag and the other her tag was turned, so I was unable to see her name. I took the cake to the cashier line and talked to Aurea, the manager, who took the cake away from me, went to bakery and talked to them.
Finally, I got my cake and a came home with a bad feeling of how bad I was treated on my granddaughter's birthday and just for buying a cake and be a client.
Reviewed Feb. 26, 2012
I went to cash my tax check. They said they couldn't do it. The black girl was very rude at customer service.I left mad and went to my local IGA food store and cashed it with no problem. I think some of the workers there are racist against whites. I just wanted you to know you lost a lot of money. I was going to spend $5,000 on stuff but I went to another store because that girl was so rude and didn't know what she was doing.
Reviewed Feb. 25, 2012
I had the best employee from Walmart tonight, plus the bettas were on the shelf tall enough where the kids couldn't get to them. We named him Sam. Anyhow he is beautiful! Thank you, Walmart.
Reviewed Feb. 25, 2012
My son is a licensed hunter. We buy his ammunition and even guns at Wal-Mart. We always have to wait to get service. There is no way to contact anyone to ask for help. Tonight, I went all the way back up to customer service and requested help. I was told she would have to call a manager on duty. We had been waiting for 30 minutes already. I returned to wait with my son and after 10 minutes I called the store and asked to speak to the manager; the lady asked me what I wanted. When I explained she told me she was the one that I had talked to and she had already called herself. That was fine but the manager still wasn't there! Finally, 3 ladies came up and were obviously not happy to have to come to my call. Not a single “I am sorry you had to wait,” but very unpleasant looks on their faces.
As we always do, my son tells me what he needs and then I purchase it. The lady refused to sell it to me because she said she knew it was for him. Yes, he is the one with the hunting license! A very unpleasant Wal-Mart experience. I might even have let it go if they all didn't come across as rude and how dare I insist they leave whatever they were doing to wait on me. (I have names). We live in a hunting community and my son is an avid hunter. There are plenty of other stores that will welcome my money and they will get my business and all of his hunter friends will get my recommendation to go elsewhere, too.
Reviewed Feb. 25, 2012
Tonight, while in the Shreveport, LA, Bert Kouns location, I entered an express lane (10 Items or Less) for checkout. Unknown to me at the time because there was another customer in front of me, there was a customer who had (I counted later) 41 items in his buggy. After he kept unloading item after item, he finally finished. Forty one items! When my turn came to checkout, I mentioned to the cashier that I could not believe they couldn't say something to the customer before he started unloading his buggy about how it was a "10 items or less" lane. Her response was that they allow it if the customer is buying tobacco. Excuse me? Where did it say that on the sign? Ten items means ten items.
Why punish other customers because he gets to overload the express checkout just to buy tobacco? Make the offender buy his precious tobacco separately, then go to another line to check out. I am longtime friends with both of the store managers of this store, having worked under them for another retail business and next time I see them, I will be bending their ears on this. This is not an isolated incident, it has happened in every Walmart I have ever shopped in. Walmart is so afraid of offending someone they won't say anything. But I don't worry about offending anyone. I will speak my mind in the future and don't care if Mr./Mrs./Ms. Offender hears me or not.
Reviewed Feb. 24, 2012
I went last Tuesday 02/22/2012, and bought my grandson a new PS Vita by PlayStation and Tuesday night I had to take it back after investing in two game for it and a case to protect it. The reason I took the PS Vita WiFi 3G back is not matter what we did or the people at Wal-Mart did. You could not get it to hook up to WiFi and in playing games, it would crash and on several times an error code would come up and lock up the unit so that you would have to turn it off and then back on.
So to get some of my money back from Wal-Mart on the PS Vita $299.99 and the case $14.99. But I had bought two games for him at the price of $49.99 and $39.99 that I am out of because I can not take the games back because they have been opened. When I took it back to Wal-Mart, they said I had to give them my drivers license number, the ticket where I bought it and I had to sign a paper because the people at the desk said when I bought it that the people in electronics did not put all the information in the computer right about what it was that I was buying.
So for me, to able to just get what money I could get back that I had to give them all this information about me because they screwed it up and did not do their job right and this is what they told me at the counter. Then, they tell me after I give them all the information, that they will use this information to see how many items I bring back to any Wal-Mart in a year, so that if I bring back too many things in one year, they can cut me off from bringing back any more items to Wal-Mart.
Mmm, let me see. I paid cash for it all and I did not have to show or give any information to them at all, at the time I bought the items and they were so good to go out of their way to get me what I wanted with a big smile. Then it breaks, I take it back and I am a crook because they did not do their job right. So now I am going to be punished for their mistake and I am treated like some stupid person and told this is how it is at Wal-Mart and no matter what I said if I wanted my money back, I would do it their way or they would not give me my money back and I told them I do not like to give them my drivers license because I do not know who is going to be able to get it and for what they would use it for and she said oh well that is how it is.
So jokingly, I said I guess you will want me to pee in a cup before to long with all this you are in need of now because someone did not do their job right and the person working in customer service at Wal-Mart said we can ask for that to just being smart to me.
Reviewed Feb. 24, 2012
These things are dangerous. They break off in your ears, easily. My whole family has complained about this. Don't say q-tips don't go in your ear. That's ridiculous, as everyone in America does this. You should take these out of your stores. Having that little blurb on the package about ear canal doesn't protect you, as that is the common use.
Reviewed Feb. 24, 2012
I could not find what I was seeking, and asked Jennifer for assistance. She went beyond what would be expected of her to assist me. The staff at the Wal-Mart store in Kamloops are always courteous and friendly, and willing to help. But Jennifer went out of her way to help. I have a very painful back injury and she even took the time to show me a chair that would fit in my shower to make it easier for me. She was friendly and very patient, even though I am elderly and slow in my movements.
Reviewed Feb. 23, 2012
My husband went to Walmart in Milton, Ontario on Monday, February 13, and went to the paint section. He waited for 30 minutes for someone to come and serve him, but no one came so he left. Then I went in on the Saturday, February 18, and waited 30 minutes in the paint section and no one came. I had someone page for the worker in the paint department, but still no one came. Finally I went to customer service and told them that I would like to put in a complaint and she got the manager and he was willing to help me. I don't think that someone needs to wait an hour just to get paint, that is just wrong. On the Saturday that I went, I was not the only one waiting for someone, there was another couple there. The last couple of times that I went in there I was not satisfied and will never go to Walmart again. I did phone the customer service department main office on Saturday when I got home and left message for someone to call me, but never received a call back. I am not sure how the company is still running if people have to wait over an hour to get help. I just wanted to let you know about the experience that I have received in one week.
Reviewed Feb. 23, 2012
My husband and I shopped at Walmart this week. We might consider not returning even though we have, in the past, defended Walmart. The Equate Sleep Aid that we used was (three months ago or maybe four months ago) 96 gel caps (50 mg) and the cost was $4.00. Now, they have cut the amount to 32 gel caps for the same price! What a cut in the amount! More money for Walmart of course! To make matters worse, their bagged Kraft Shredded Cheddar Cheese has been cut from 8 ounces (1 cup it used to say) to 7 ounces (same price as the 8 ounce used to be), the only cheese ever with seven ounces. Never mind that all recipes call for one cup, 8 ounces or 2 cups. Same price of course as the 8 ounces used to be. This means you have to buy an extra package.
How tacky and horrible for people that don't normally read the ounces. How many recipes will be ruined? I called Kraft and they told me this is especially packaged for Walmart. If I want the 8 ounces, I have to buy it at other stores. Tacky. I honestly don't trust Walmart at this point if I have to spend an extra three hours checking out the ounces and amounts and prices, I used to think they cared. No. By the way, I have called Walmart two days in a row and left a message with Consumer Affairs. They won't return my calls. I will post this on Facebook today.
Reviewed Feb. 23, 2012
I received my can opener today, which I purchased as a new item and it was scratched and dirty. It was obviously used and still had food stuck to it from the previous user. This is a direct attempt at fraud. It is unhealthy and dirty. There is no customer service number to send a complaint, only email. The BBB has been notified and the attorney general's office. Next, I will go to the health department. I have over $300 in items that were sent as new and most, if not all, were obviously used and refurbs sold at full price.
Reviewed Feb. 23, 2012
It appears that manager, Chris **, is trying to keep his profit margin up by not repairing the shopping buggies on a regular basis. They bump or pull to the side or are hard to push. My wife and I shop on a regular basis 4 to 5 mornings a week and sometimes go further to the Walmart in Thomasville or Asheboro. These stores have buggies that push easy and do not bump. We have to drive further to shop there. Both of us are in our 70s and don' t want burn the extra gas if we don't want to. Even the seats that used to be placed at the back of the store have been replaced with a pallet of drinks. Guess they don't want the old men to rest while the wives shop anymore. The Thomasville store still have their seats. I know this seems like a small thing to some, but I have COPD and a place to rest is appreciated.
Reviewed Feb. 23, 2012
I would like my situation to be handled as soon as possible. I am a National Account Manager for AARTech Canada. I am busy, and I really don't have time to waste on this. Therefore, a prompt and satisfying response would be appreciated.
I am a slightly frustrated and completely shocked about my experience at the Stevenson/Laval Oshawa Wal-Mart in Ontario. The complete and utter disregard to public safety and poor quality of customer service that occurred was simply appalling. Approximately 1 month ago, I had exchanged my propane tank at your Wal-Mart location listed above. The process was pretty quick and painless. I left the store, and I was on my way. It took me about 3 weeks to use the propane tank (which is a lot less than usual). it made me wonder how full this propane tank really was in the first place. However, this was not my main concern.
The problem began when I went back to the same location to do the exchange again for the second time. However, upon arrival, the lady at customer service informed me that she would not be able to take back the cylinder due to the fact that it was manufactured in 1998 and that Wal-Mart's policy states only tanks that are within 8 years of age are allowed to be exchanged (unless the tank was re-qualified and stamped right on the tank to show this.)
In my case, the tank was not re-qualified, thus not eligible to be exchanged or filled. Linda from customer service was professional and did the best that she could. However, being completely understaffed was frustrating for her because she had a line of 7 people waiting while we waited for a manager because I was not willing to leave the store being that I had just purchased that same thank from the same store three weeks ago, and now, they were not willing to help.
After waiting for one hour, a manager, whose I don't know, called Linda back and told her that they have been having problems with the rapid gas tanks and to just exchange it for me. Great! So here I am thinking after one hour that I may be able to get out of here now. No, not the case. The only guy with the key to the cage for the propane tanks was out on a "timmies" run to Tim Horton's for coffee.
At this point, I began to pretty much lose my patience. Not only do I now have to wait for this "teenager" to come back to the store to get my tank exchanged, my hands were tied. I couldn't even go to another store to get a proper customer service experience across the street at Rona, because the propane tank that Wal-Mart sold me 3 weeks ago was sold illegally and not by the TSSA's standards. Therefore, no other location would exchange or fill this tank as well.
After a long wait, the young employee finally came back and was able to exchange my tank for me. At this point, not even the manager would come out to help or anything. Nevertheless, I took my tank, and I went home. (That was the poor experience part.)
The following is what really concerns me and what I think the Oshawa public should be aware about, and I hope Wal-Mart does something to re-solidify my purchasing confidence in the products Wal-Mart represents.
The second tank that I took home also had issues. This is now the second tank from Wal-Mart that did not oblige to the TSSA's standards. When I got home that night, I noticed that this tank was back from 1994 (18 years old). In addition, the restore area has no date showing the re-qualification. Not to mention, the pressure valve in thank was among the ones from before 1995. The old valves were discontinued and changed due to leakage and over-pressure safety with the propane. This was quite concerning to find out. I feel as if Wal-Mart's negligence towards not only their quality control issues but also public safety in Oshawa was completely shocking.
I have since then spoken to Cos from the store, who is, I believe, a department manager. Thus far, he has not been very helpful, except in telling me I am going to have to buy a new tank and he would fill it for me. Why should I have to buy a new tank? My original one was fine. It's not my fault Wal-Mart is selling outdated, non-compliant tanks. In fact, not only do I believe I should receive a new tank full of propane, I believe I should be taken care of a little further.
I would like to be contacted to deal with this further. I have tried calling your customer relations head office twice and have not heard anything back. This will be my last attempt before further action is taken. Thank you.
Reviewed Feb. 23, 2012
I took my daughter to Wal-Mart to get her an iPod for her birthday. She used mostly her own money but I helped her out a little. We bought the iPod and returned home. We live about 15 minutes from the store. When she opened the package, which was normally packed, we found the iPod was cracked (spider webbed) and it was obviously packed that way because the cover sheet had the same spider web outline in it as the cracked iPod. I left her at home and went back to return it with the receipt and the additional one-year service plan I bought since it was for an eleven-year old. When I went to customer service they ran the serial number of the iPod in their machine and the lady at the counter told me that the serial number didn't match and that particular iPod had been sold in December. I told her that we had just bought the device 40 minutes previously. She accused me of trying to defraud them.
The electronic manager, customer service manager, counter help, and loss prevention rep all accused me of trying to defraud the store and said that "our merchandise doesn't get damaged like that.” I told them to either refund my money or exchange the device and that their answer was unacceptable. They even verified I had just bought it from the guy who opened the glass case and they checked the surveillance camera and that also showed my daughter and me buying it. They still refused to exchange or refund. I told them their answer was unacceptable again and the loss prevention rep said that I was making a scene because I had been waiting on them so long and taking up their time. The pathetic part of this is that two twenty-somethings were being helped next to m, and using the “f” word every other sentence among themselves, yet I was making a scene only because I wasn't leaving until I got some assistance.
They told me they would do nothing about it that night and would check with the store manager in the morning. I kept the damaged device and packing as evidence. They called the next morning and still refused to either refund or exchange. I plan on filing a lawsuit and it will certainly be for more than the $229.00 they stole from my daughter. I'll never step foot in one of these low brow stores again except to get my daughter's refund. Many of our friends are boycotting them too because of this.
Reviewed Feb. 22, 2012
I was at your store on 6060 N Fry Rd in Katy, Texas 77449. I really don't know what kind of people you hire as CSM, but the lady named Priscilla was so unprofessional. I had asked her a question and she told me, **, you better wait your turn.” I really would like to see something happen to her about that. She shouldn't have a job in retail if she can't greet her customers.
I used to be a manager for Sears over 15 years. If me or one of my associates would've said anything like, it would be automatic termination. I've retired from working that's why I'm no longer working. Why do y'all hire the wrong people for leadership and they are not good role models? I have come in there yesterday and I really don't see a lot of good cashiers anymore.
I pray to God that they had transferred her out of that store if not, fired. I don't see the girl with the big earrings, her name started with a J, neither the young man with long hair down his back. He was pretty nice and his name started with a B. I had come into the store last week to make a few groceries and saw she still was there. I felt violated, because she was pointing at me and laughing. What does it really take to get better CSM to run your front end? I will be getting a lawyer to handle this problem.
Reviewed Feb. 22, 2012
Our Wal-Mart supercenter is very new (opened in October 2011). I find it very disappointing and completely disgusting that I can go into Wal-Mart on any given day and time, and the products never looks fresh. Most of the time, the cucumbers and squash are all shriveled up and about to go bad and the same is true with many other items in this department. It’s very concerning especially with all the sicknesses and illnesses from products and other food items recently. I understand Wal-Mart tries to keep their costs low, but they should really consider selling products that are safe for consumption.
Reviewed Feb. 21, 2012
February 15th, 2012. I went online and ordered 2 night stands with site to store pick-up prior to 9 am that date. Wal-Mart site said shipment would be around February 20th to 21st. Monday, February 20th, I went online to Wal-Mart and checked the status. It stated Fed-Ex delivered them on Friday, February 17th at 7:46 pm. I printed out the tracking info and drove to the Wal-Mart on Mansell Rd, Roswell, GA. I talked to I believe her name was Dale. First she said that tracking info was not necessarily correct and she went in the back and checked. Came out twice and said she talked to one employee that said they saw 'Anderson' on something but she was not able to locate anything. She asked for my phone number and said it would take her awhile to try and track down the 2 night stands and she would call me and let me know what she found out. I never received a call back.
Tuesday, February 21st, I called and asked for the store manager. The lady took my information and had someone named Natalie call me back. Natalie stated over and over that it was probably sitting in a truck somewhere and that they did not have it. When I pointed out that was 3-4 days ago that it was posted as delivered to the Roswell store # 1578, she kind of took a step back and said she would investigate it further and would call me back. I promptly called Fed-Ex and talked to a girl named Christina who verified that they were delivered to Wal-Mart store # 1578 Friday, February 17th at 7:46 am and was signed for by T. **. I never received a call back, so I called again around 12:30 pm and was forwarded to the 'Site to Store' desk and was hung up on. No one said anything, just click and a dial tone.
I called back and asked for the store manager and was told there was none in the store. Again, I repeated my situation and the information I had received from Fed-Ex and was told the co-manager Dana would call me back. 3 hours later here I am writing this very frustrated and very angry email hoping something will be done. I called while I have been typing and they gave me a guy named Joshua who is, I believe he said, the electronics manager. Once again I told my situation, voiced how upset I was that no one could find my packages, was hung up on and never got a call back. I am again waiting on a call back. Just got a call back (10 minutes later) from Joshua stating he found my 2 nightstands.
Now, why was he able to find them in 10 minutes when 3-4 other people could not find them in 4 days? When I asked where he found them, he said they came in without the 'Site to Store' normal shipping labels all over it and that there was just one little label stating 'Site to Store', so Wal-Mart thought it was a normal delivery and put it with the normal delivery items. Again, why could one man find it in 10 minutes where 3-4 people could not locate it for nearly 4 days? I am very, very unhappy with Wal-Mart and want to know what will be done to compensate me for my stress and frustration trying to locate my order. If I had not kept calling, my 2 night stands would be placed out in the store and I would have never received them--after paying for them!
Reviewed Feb. 21, 2012
I place an order online. The order # is ** for a Wii game. I've called Wal-Mart at least 20 times with the same stupid automated service. I went online and request status. The same automated answer with the tracking number. They said it was shipped through Magistic and then USPS. I called USPS, the same automated answer that says tracking number is no valid. I feel very frustrated as Wal-Mart should be responsible for this. I shouldn’t call USPS. I don't know what else to do!
Reviewed Feb. 21, 2012
At the end of Nov. 2011, we ordered several items from Wal-mart.com for Xmas. When we received these items, one of the personalized items was damaged and we contacted Walmart.com to advise them of this. We were told that a replacement would be sent out. They then sent us the wrong item and we had to call again after refusing the order. When we called in, we were told that we could not get a replacement because the order was personalized. Mind you, this was a Xmas gift that we were originally told we would have the replacement by Xmas. Now we were told we can’t get one. So we wound up giving the damaged picture to my mother-in-law for Xmas.
We spoke to several people about this order and a manager told us we would have a credit we could use at walmart.com because of the mistakes made. Now, we are in the middle of Feb 2012 and my bank account gets hit for $20 and change and for what?! I was told because I did not send the replacement back in. I refused the shipment because it was the wrong item! So another phone call is made to get our money put back into our account and this call was done on Monday Feb 13, 2012. We were told by that agent that the money would be put back in our account in 24-48 hours. We are now on Feb 21, 2012 and guess what, no money in my account.
So another phone call to walmart.com leads to find out that the previous agent did not issue the refund into our account and Tanya in the AL call center continuously told me that she was going to send us to the unresolved dept. and then refused to talk to me, after my husband gave her permission to. This is my bank account that you touched and I can’t talk to you about it?! I don’t think so. So a supervisor named Michelle gets on the phone and tries passing us on as well. Then a supervisor named Cam comes on and states she is going to issue our refund.
What is the problem here? They took my last $20 out of my account! I am so furious with this business and how they just don’t care. They take and don’t want to replace what was not theirs to start with. Why would they treat a customer like this? I will never understand after all we are the ones that keep them in business and their paychecks coming. We would like some compensation for all of this mess!
Reviewed Feb. 21, 2012
I hate the way Wal-Mart treats bettas. They treat them like decorations instead of living creatures. Every time I go to Wal-Mart, the bettas are on the bottom shelf where little kids can go by and shake the cups. And I don’t even think Wal-Mart feeds their bettas, because every time I’ve rescued one, it’s always starving when I get it home! Once I found a dead betta on the shelf, I put it out in front of all the others so the employees would see it. But it’s still there, 3 weeks later! Does Wal-Mart look at the bettas ever?
Reviewed Feb. 21, 2012
No one from Wal-Mart was in the sporting goods department at about 4:00 in the afternoon on President’s Day. After a 45 min. wait and two calls for sporting goods, a lady shows up from Photo. She made it clear that she couldn't handle gun sales, even though two parties had been waiting, a gentleman and his family and I. I had been waiting to conclude two gun sales and once she found out it was firearms, she passed said a manager would be up to help us as she worked in Photo's.
Another 25 minutes passed and the manager shows up. About 40 minutes later, he is still working on the 1st gun sale. A man came up and wanted to buy 4 ctns of ammunition. Immediately, the lady from Photos started helping him. She told him that ammunition had to be checked out in Sporting Goods. At this point, he asked could his wife check out there to.
At this point, I left I folded it up and just left. It was about a two hour ordeal and I wasn't any closer to finalizing the sale on the rifle I wanted. It was evident the manager hadn't done too many gun sales and he was still trying to finalize the first gun sale. This is not the way I want to spend my afternoons. Something that should have taken 15/20 minutes ended up a major ordeal.
Consequences are that they all lost a $300.00 sale and achieved to have an unhappy potential customer. If I rated this entire cluster, I would say they might get a 1 star.
Reviewed Feb. 20, 2012
I tried to exchange unopened, untampered with Similac powder baby formula with my receipt and they wouldn't let me exchange it. It's ridiculous, but sadly enough, Walmart is about the only place to get formula or otherwise I wouldn't shop at the piece of ** store. To top it off, I returned a formula in the past with no problem.
Reviewed Feb. 20, 2012
I just spent approximately one hour in line at my neighborhood Wal-Mart. I usually shop at this Wal-Mart grocery store. There were extremely long lines with only 2 checkers working. I did see a few customers leave; some were complaining out loud but most of us stayed. An elderly woman in back of me was very vocal, went up to the front to talk to management, came back to say that some staff had the weekend off and a manager from Bentonville was there. Staff was friendly and apologetic--but I'm sorry, my time is more valuable than this. I was in the store for at least an hour and 1/2 to buy about 32 items. I will move my grocery shopping to go elsewhere.
Reviewed Feb. 19, 2012
I placed an order online at Walmart.com, paid with my credit card, and got the customary email. Today, received an email stating they had cancelled the order, as they could not verify the payment information. The payment information is approved, and processing through my credit card, and until this gets handled, it is pending against my available balance on my card. The credit card company states they need a conference call between Wal-Mart, myself, and them, to get this handled, but no one at Wal-Mart will contact me. What a waste of my time, and my money.
Reviewed Feb. 18, 2012
I got a pair of jeans there. When I washed them, they come to shreds. When I called the store, they informed me that, since I didn't keep my receipt I was just **. I never buy clothes from Wal-Mart, and now I know why. Who keeps receipts, when it fits? Certainly not me. I will never buy any clothes from there again! I ** wasted $23, and times are too hard for that **!
Reviewed Feb. 18, 2012
I made the mistake of going into the local Wal-Mart again! This store here in Rocky Mount, NC, is full of folks walking around, not buying, making you feel like they are going to take your purse. It just seems like a hang out for the kids who don't have anywhere else to go. What really topped it off for me this visit was, when I was walking to my car, and the corner by the entrance, where the employees are allowed to smoke. There were about 5 of them. I do not have a problem with the smoking. The cursing where young children can hear it, is what I have a problem with. It was bad enough when I walked through the entrance, and some large woman with a toddler in pajamas was standing in the middle of the entrance, using the F word, for everyone to hear, including that child!
When I exit after standing in line forever, because there is never enough of those registers open, I hear employees doing the same thing. That has most definitely lost you a customer. I have had issues with the way the store is before, and avoided going there, but sometimes you are the only ones open. I won't make that mistake again, not only are the customers foul mouthed, the employees are allowed to stand outside, using profanity. If I wanted to hear that kind of language, I would most definitely fill out an application to work at the Wal-Mart in Rocky Mount! That's saying a lot too, because I happen to be a 911 dispatcher, so I am not unfamiliar with foul language. I just don't think a store that claims to be a family store, should allow this behavior.
Reviewed Feb. 18, 2012
The TV started smoking, and got very hot, so we unplugged it. We had to buy another TV.
Reviewed Feb. 18, 2012
I do have a motor home, and have been all around the USA more than once. I have been to hundreds of Wal-Marts, but the one in Parker Arizona is the worst in the USA for stocking shelves. I do have a house near this one, but do not go in much anymore, due to we don't have problem on shelf. I go to Safeway market, and Auto-Zone when I need something, and a lot of my neighbors do the same.
Reviewed Feb. 17, 2012
I was trying to purchase 2 pairs of Just My Size jeans that had a sale price marked on the shelf for $11.00. When I went to the cash register, they rang up at $18.88 so I let the cashier know that they were on sale for $11.00, and she had a customer service rep go check. She came back with a pair of capris, so we both walked back to the shelf, and I showed her the tag I saw, that was clearly marked straight leg jeans. So she called for the clerk that was over women's clothing, and we waited. She called at least 3 times, and she did not come over. We had to take the tag and jeans back to customer service desk, where the department rep was standing. She looked at the tag, wadded it up, and threw it behind the counter on the floor, and said that wasn't the jeans that were $11.00. She then walked away from me with a very bad attitude, and said she needed to take her break.
When I asked for her name, she kept on walking. When I walked after her to get her name and ask for a manager, she walked back to the service desk grabbed the scanner, and went to the shelf where the pants were, and came back and very rudely threw some various pairs of pants on the counter, which didn't even come close to what I had showed them. They were capris and boot cut jeans. The way I was treated was very unprofessional, and this isn't the first time this has happened at this Wal-Mart. The lady at the service desk was very nice, and I am sorry I didn't get her name. I shop at this Wal-Mart, because the nearest Wal-Mart super center is in Corinth, MS, and I live in Luka, MS, which has one of the worst small Wal-Marts I have ever been in. The name of the person who was rude and very unprofessional to me, was Jennifer **.
Reviewed Feb. 17, 2012
I purchased a hoover carpet cleaner on 01/13/12 and used it for the first on 02/11/12 and half way through the job the brushes stop rotating. I used the owners manual for troubleshooting and it did not help. I contacted Hoover and they said call Walmart, so I called and your associate and she said, I could return it with the box and all the paper work it. The box was thrown out, so she said I must have the box, so after talking with someone in management they said bring it in and we will issue you a gift card.
Mind you, I ordered this from Walmart on line this item is not a store stocked item, so my only other option was to take it to a hoover repair shop which said I will take two weeks to be repaired and there maybe a charge, it should not be, so I'm still waiting for the unit to be repaired. I will never purchase another on line product from Walmart again.
Reviewed Feb. 17, 2012
I purchased a cell phone which broke on the ninth day I owned it. The store would not take it back without its original packaging. They would not take the card (unused) that I purchased for the phone, $55. I am stuck with a phone that doesn't work and a card I cannot use. What a lousy deal and a lousy experience. Wal-Mart lets me down.
Reviewed Feb. 17, 2012
I have been going to Walmart located at 9890 Hutchinson Park Dr Jacksonville FL 32225 to cash my payroll checks biweekly for about 5 or 6 months now. I usually get my payroll check on Thursday evening and it is dated for the following Friday. I get off at 9pm, and the first few times I went to this location, the money center was open until 10pm and they had no problem cashing my check that Thursday evening. After about 3 times of doing this, I went into this location and was informed that the money center now closed at 9pm instead of 10pm, and they refused to cash my check because it was dated for the following business day. I was advised to come back at midnight and they would cash it then; I had no problems with this. I returned at midnight to cash my check and I had to wait an hour. I thought this was a little ridiculous, however, this is the closest Walmart to my home and I don’t feel that I should have to go out of my way to get good service. I have returned several times after this with the same or worse results. The past 3 times have been the worst.
There is a CSM at this location named Lourdes, along with a manager by the name of Rhonda, who has given me the hardest time. One of the times, besides waiting an hour for the loan to cash my check, I tried to load some money on my Walmart card, and if you cash your check and load your card at the same time the fee to load your card is waived, however, Lourdes did not know how to do this transaction and did it as 2 separate transactions which charged me both the $6 dollar check cashing fee along with the $3 load fee for the Walmart card. She had to call the manager Rhonda out to help her remove the $3 fee. At this time I was advised by Rhonda that at 1st she was not going to cash my check at all (no reason given why she made this statement). I don’t feel like this is customer service at its finest. The next time I went in, there was a different CSM (I did not get his name) who cashed my check. Before even getting in line, we told him how much the check was for so he would know how much money he would need to get on a loan, and he ended up getting way less than we needed, so we waited at least an hour for that.
The last time I went in (tonight 2/17/12 at 12:06 pm), we did not get in line, instead we stopped the 1st CSM we saw (which happened to be Lourdes) to let her know that we were cashing a check and how much it was, and Lourdes tried to tell us that she could not cash my check and we would need to wait until the money center opened that morning at 7am or 8am. Of course we told her that we had been coming up there for about 5 or 6 months and they always cash my check, and she did it, but I don’t think that is good customer service or good business for this store to decline good customers. I am very irritated with the attitudes of the CSMS/Managers at this location. I really am considering just not returning to this location or any location for that matter. I am deeply disappointed. Whatever happened to customer satisfaction?
Reviewed Feb. 16, 2012
My daughter dropped her iPod. It worked for a period of time but now the only thing that works is the voice control. It froze up otherwise. I called in because we paid for the warranty and was told they could not honor it and gave me a lame reason. I am going to file a suit for fraud! I have my own attorney. I will never shop WalMart again.
Reviewed Feb. 16, 2012
I bought the 400 mg Ibuprofen Equate brand. On the box it says 400 mg and on the bottle it says 400 mg. But on the capsules it says 125 mg. Now I have to go buy more and will not find out if it is correct until I open it! I would like my money back.
Reviewed Feb. 16, 2012
When buying meats and fresh produce we depend on the store's scales to weigh our items accurately and come up with a proper dollar amount. Not so for Wal-Mart's customers! Think you have a five pound package of ground meat? Think again. It's closer to 4.5 pounds. Although the price per pound and price match marketing strategies make Wal-Mart's products seem like a bargain, it's not such a bargain when you are paying by the pound and getting less meat, fruit or vegetables. I originally realized this when I got home after one shopping trip and re-weighed everything on my well-calibrated scale. I did this on several occasions before concluding it was no accident that Wal-Mart's products didn't weigh as much as their scales reflected, and it was happening on a continuing basis. After getting many incorrectly weighed items over a period of weeks, I decided to call our local Weights & Measurements Agency. Agents were sent to that particular store and verified that the scales were incorrect and skewed in Wal-Mart's favor. I know this because the Weights & Measurements supervisor called me on the phone to thank me for the information.
Although the problem at Wal-Mart had been corrected right after the field agents swooped in, within a few weeks the scales had gone back to their former positions and continue to misrepresent the amount of product consumers are purchasing. What a scam. Now I know why the price-per-pound on certain meats and produce sound so low at Wal-Mart. After what I learned I might still go to Wal-Mart on occasion for pre-packaged and canned goods, but I resist buying anything that has to be weighed by Wal-Mart's scales.
Reviewed Feb. 16, 2012
I wanted to buy oranges. I had an ad from another store. The ad was for 6 lbs for $1.00. Wal-Mart's price was $0.50 each. Both stores say the oranges were naval oranges. I was not allowed to purchase at the other store's price. I was told that Wal-Mart sells them for each, that means they can not give it to me at the other store's advertised price.
Reviewed Feb. 16, 2012
I have complained three times about the inadequate fish care at my local Wal-Mart, twice was to corporate. The tanks are always grossly overstocked. The presence of decaying food and dead fish are continuous. The employees have little to no training on proper care.
On 2/15/2012, I noticed that many fish were sick, one was missing an eye, and many others were missing scales. The exceedingly poor conditions are pure negligence. I counted six dead fish in one tank alone. Many of the fishes show signs of illness, and nothing will be done about it. The odds of buying a diseased fish are greater than buying a healthy one. I refuse to buy fish from Wal-Mart because of this. Also, the negligence poses a threat to human health. Fish can carry diseases that can be transmitted to humans. Keeping fish healthy reduces this risk considerably.
Wal-Mart is getting away with animal cruelty.
Reviewed Feb. 16, 2012
I had the worst experience at my local Walmart, Consumer square 12901, and will never shop there again. I typically shop at Target because I always have a bad experience at this Walmart, from the parking lot to the uncleanliness of the store to the managers that have no training or business experience. My problem was that I forgot/was not given an entire bag of items I paid for. I got home and called the customer service desk and told them I'd be in to get it. I sent my husband and they would not give him anything without a receipt. I went in the next day and they put everything back on the shelves telling me to go find all of the specific items myself to either take them or give me a refund. I did not have another hour to go find all of these items myself.
The CSM I spoke to was rude and clearly should not be working in customer service. I asked to speak to the store manager who was happy to give me my refund for the items, not making me go search the store. I then proceeded to go to electronics to find an item. I asked an associate about this item and his response was, "We do not have a good selection. You should probably go to a different store or look online." That does not sound like a good salesperson to me. Then I had to go to photo, I had purchased holiday cards online which stated they came with envelopes. Needless to say, when I got home and opened them, all I had were the cards. I was not going back to get them. I will stick with Target.
Reviewed Feb. 15, 2012
I placed an online order (walmart.com) to pick up in Wal-Mart (store number 3625) located at 3001 North State Road #7 Lauderdale Lake, FL, 33313. I ordered a Vizio 32" class LCD TV. The total price charged to my debit card is $284.08. When I placed the order, the TV was in stock, and in my invoice order status, your order should be ready for pick up by 5:40 PM, 02/15/12.
I went to the store to pick up the TV, and the staff in charge of online orders made me wait for 1 hour. After the hour, they told me the TV is out of stock, and the money will be refunded in 5 business days to my debit card. I asked for store credit, another TV, and they said they have nothing to do with Wal-Mart online. The manager, Michael, said nobody can help me, and left me with just a number to call. I called the number, and they told me the same thing about refunding me the money in 5 business days. In my point of view, Wal-Mart is using the money from every consumer, and refund the money later. I don't even know if I would get my money back, but they already charged my card.
Reviewed Feb. 15, 2012
I was at your store on 6060 N Fry Road in Katy,Texas, 77449. I really don't know what kind of people you hire as CSM, but the lady named Priscilla was so unprofessional. I asked her a question, and she told me, "**, you better wait your turn". I really would like to see something happen to her about that. She shouldn't have a job in retail, if she can't greet her customers. I used to be a manager for Sears for over 15 years. If me, or one of my associates would've said anything like that, it would've been automatic termination.
Reviewed Feb. 15, 2012
I was in the Wal-Mart Store at 1451 Woodruff Road, Greenville, South Carolina 29607 on 01/26/12 at 18:55:26. I spent $613.15 on mostly grocery items. I had about $225.00 worth of coupons. The lady told me that I could bring my receipt and my coupons back to the store at a latter date and get the money back for the coupons. When I returned to the store with the receipt and the coupons, I was told that it would take too much time to do this, and they did not have time to mess with it. Can you help me with this problem? $613.00 is a lot of money to me, and so is $225.00. Thanks.
Reviewed Feb. 15, 2012
I have been sending e-mail request to Walmart about some monster high dolls on their on line site. I send one out on the three new ones seeing them out of stock. I checked the next morning to see if I had an e-mail, then sent the request again then went to work. Later that evening, I went to do some grocery shopping and decided to just stop by the aisle that carried the dolls to find two of the dolls on separate days I requested on the shelf and in stock despite what I read online. I bought both dolls with hopes of hearing something soon. One day later, I went to ask if they could help me find the doll with some help from the site to store worker, they called back someone that found the store carried the doll, it was out of stock. Their words to me were "Just keep coming back and checking. " I left for home and increased my e-mail request for the store exclusive doll Cupid.
The morning of Feb 13 at 8:45 a.m. about I went to try and find her one last time to find the shelves restocked and knowing just deep down I didn't yet get one e-mail. I felt horrid as my heart dropped to my feet. I walked to the customer service desk to ask why I hadn't found a single e-mail sent to me. I waited my turn and when I voiced my concern they answered. "That's not our responsibility to check the online store. You need to call the online site store with your problem. " I felt my heart break with the sound of my daughter's tears as I walked out that store. Later that evening while trying one last time with tears in my eyes and no success I grabbed what I needed for the next day and haven't returned since. The sad thing is I never want to return either, I have been a customer to this Walmart for over ten years, some of the workers I've known before my daughter was born and it kills me to feel so abused by this store, so poorly treated by this store and so greatly disgusted by this store. Never do I want to shop Walmart now or ever again in the near or distant future.
Reviewed Feb. 15, 2012
I bought a $20 heavy duty rope on 02/14/2012 in order to pull my ATV-quad that wouldn't start anymore. The rope was supposed to be able to pull about 380-400lbs ("heavy duty"), and didn't do as advertised. I used it, and it ripped while pulling less than 350lbs. Long story short, i was dissatisfied because it was a $20 rope that broke immediately after using it, and it could have cost me a fortune if it had happened on the street. I brought it back with the receipt, asking at least for a store credit, and Melissa was very impatient (you could tell it was the end of her shift, or something). She contacted Elain, so that she could help her with the return policies which seemed like she didn't know at all (Elain who was even more impatient, and treated me like a kid who didn't know any better).
They told me to "take it on with the manufacturer". Looked past that for a second, and decide to go buy something else I needed while I was there. I receive even worse customer service from the cashier in the electronics department, who would rather help Hispanic customers who spoke Spanish (like himself), taking his time, and not even ring up 1 item for me and my girlfriend who was present at the time. Making us wait for about 5 minutes for no reason in front of the desk. I know Walmart strives for great customer service, but I had to waste 5 minutes of my time to make someone notice that something has to change in that place. This was not my first bad experience at the same location. I was never so dissatisfied with customer service in my life. Those employees need to be trained again, or at least taught some manners.
Reviewed Feb. 15, 2012
I used to work at Kmart. I was there for eight years. When the store's doors closed, I was glad that Walmart had hired me. Right from the beginning, I love working for Walmart. The management team at the time was excellent. Kmart's management team wasn't very concerned about the people who work for them. I have been with Walmart for nine years now. The first seven years, I have built good working relations with really good people and I have learned a lot about many areas of the store. I cannot say that the last two years have been happy ones working for Walmart. The store seems to be a totally different store than when I first began. People do not seem to care about each other. I feel that this is a result from the poor management team that we now have. There is no respect for the individual.
I am not the type of person who continually complains, but today was a very sad day for me at work. There is a woman named Lenna who has worked for Walmart for twenty eight years. Today, she retired. There wasn't any thank yous, any flowers, any recognition, not even a cake. I do not know the details of actions today, but Lenna was very upset. She took it upon herself to get on the loud speaker and thank the customers and her fellow associates for the years that she was able to spend with them and to say to everyone that she will miss them. Then, as word got around, and after some time had passed, she went and addressed management. I do not know what was said, but Lenna left the store very upset. Only after the fact was a basket created for her. I have thought about this all day and it is now 10:30PM.
I have shed a tear while writing this, not only because of a lovely lady's mistreating but I see rudeness nearly everyday working for Walmart by the management team. I really do like my job and I am very thankful to the Lord that I have my job but the atmosphere at our store is very dense and people just come to work and do their jobs and then go home. I don't think people look forward to coming to work and enjoying their good, hard day's work. This type of treatment reminds me of Kmart. I want to thank you for letting me get out what was bottled up inside of me. Thank you for taking the time to read this.
Reviewed Feb. 15, 2012
You need more cash registers open on busy nights at store 0908, on John Young. I am very unhappy with Wal-Mart, and plan to shop somewhere else.
Reviewed Feb. 14, 2012
The Dyersburg, TN Walmart Store is very poorly stocked. If there are things on the shelf, it is all the same items, not a choice. Some of the items that I am shopping for are on the top in the back and I have to climb and stretch standing on the bottom shelf which is a not a good idea, but that is the only way I have ever been able to buy this item. Another thing that is a big problem is that when you get to the check-out, you have to stand in line for at least 10 minutes. All those registers, 10 or less are open, and people having to wait patiently to spend their money. The sad part is that in this small rural community, we don't have a choice. I know that the store can be better because there is a smaller store about 25 miles away which is head and shoulders above our super center. Their shelves have a variety of items such as Propel Water, in Dyersburg the only flavor is strawberry and one other I am sure that is what is on top of the pallet. In Union City, TN, they have a variety. So I am sure that it can be done with a variety. It is just getting management that cares. It is so sad that you have to hate going to the store that you really did enjoy shopping in.
Reviewed Feb. 13, 2012
Sunday, Feb.12th 2012, I was in the store in the fish dept. I saw 9 dead beta fish in their cups. I saw another complaint on this very subject, same thing. Seems maybe Wal-Mart should not be trying to sell these fish. The manager tried to say the fish were a new shipment, Feb.10th 2012. They were dead at least 4 or 5 days. They were rotten. Several of the fish tanks were in sad shape as well. I think if an animal or fish is cooped up, feed them. Thank you.
Reviewed Feb. 12, 2012
The self checkout encountered a problem. I looked right at the person who is supposed to help you there at the end of the counter and expressed that I needed help. Right away, he walked away to check people out at a register. A lady across from me was also having problems. When he returned, he helped her. I again attempted to get him to acknowledge me and help me. Again, he walked away. When he finally did return, he did not attempt to be helpful but had the supervisor with him and I was finally helped somewhat but no effort to apologize or act as though they cared at all. I have shopped there for probably eight years or more and usually recognize staff and they have always been helpful in the past. There was no one in there I recognized and it seemed to be being very poorly run at this time. The person at the checkout area was named Lupe. I did not get the name of the supervisor. I do not appreciate being treated this way. I will not continue to shop there if this is the situation I continue to encounter.
Reviewed Feb. 12, 2012
I have a complaint about the fish department. My daughter has rescued 4 betta fish from Wal-Mart. We check on the bettas every time we go to the store. The fish are in little cups on a shelf low enough for children to handle roughly. The water is nasty. Most times, there are dead fish or fish that are sick. Today, when we went to Wal-Mart, someone had poured 2 bettas together, 1 was dead and the cup was full of water blocking the air hole. Another betta was floating in brown water and has been dead on the shelf for at least a week. We know because we saw it dead a week ago. The other fish tanks are not maintained properly either. There are always several dead or sick fish in the tanks. If there is not enough staff to properly care for these fish then Wal-Mart needs to stop selling them. They are God's living creatures that deserve respect.
Reviewed Feb. 11, 2012
I was in Wal-Mart looking at fish to purchase. When I turned around, I found Siamese fighting fish or betta in tiny cups stacked on top of each other. The fish on bottom cannot breathe any air, the betta need to breathe air, making a betta not be able to breathe is torture. I would like to have this stopped. I took pictures of them.
Reviewed Feb. 11, 2012
I was in your store in Council Bluffs, Iowa at approximately 10:05 am on Saturday, 2/11/12. I requested a price match for the DVD I was purchasing of the Twilight movie. Nebraska Furniture Mart in Omaha Nebraska has this movie for $9.99 when the store opened at 10:00 am. I showed my ad from the Furniture Mart to the lady who checked me out and was told the price match ended at 10:00 am. I feel this is extremely unfair since Furnitiure Mart had only been open for 5 minutes. I will certainly tell everyone I know about this unfair practice and will be purchasing from another store in the future.
Reviewed Feb. 10, 2012
I went into the store at 9:30am to buy some material. I asked two employees to please get me help or page someone to help me. I never heard the page and I never got the help. I decided to shop a little and come back to see if anyone had arrived yet who could cut the material. A young man from electronics was there trying to help another customer but couldn't get the reader to work so she could pay for it. He left to get help and returned with an older women from electronics who was nothing but rude. She did figure out though that the machine needed new batteries.
We asked if they could do the tickets by hand but she said no! She sent the boy for batteries and while we were all standing there, I explained that I had to leave soon because I had to go to work. I asked if she could please cut my material while waiting and she wouldn't do that either. I was only asking her to measure out how much was left on the bolt (about four yards) so I could buy it all and save time when she got the little price machine running but she told me no again. It's now 11:00am. I had to leave and I never did get my material.
My last couple of visits to Walmart have all been disappointing. I can't get anyone to help me or they don't want to. There's never enough lines open and I just don' t have what I want anymore. I used to love going to Walmart but now I hate their store. Sorry to say it but this is goodbye. I'm finished for good. Stop trying to be like Target and Kohl's and go back to being the Walmart when Sam was alive. That store was like family to me but now, it's just like all the others.
Reviewed Feb. 10, 2012
Our blender went out last night. My wife and I returned home last night after getting out of hospital from total knee replacement on her right leg. So I called care provider to come early today so I could get to Wal-Mart and back before she awoke. I live 40 miles away. I purchased a Ninja blender for $89.00 plus tax. This is used for her vitamin drinks. That is the reason it so important to have in home. Arrived back at home, unpacked blender, and center blades are missing. This meant I had to return to Guymon to exchange. This cost me more money for care provider plus fuel and my time. I believe a gift card is order to help me recover some of my cost.
Reviewed Feb. 10, 2012
My husband bought me a laptop for Christmas and I had not had it but just a couple of days over 15 days, which is what they tell me is that 15 days is all I have to be able to return it. The security was not working properly (which I did not know) and it proceeded to get a Trojan Horse on it. So I was going to put it back in the box to take to Walmart to see if someone could help me with it when I tripped and fell and the screen broke. I realize the broken screen is my fault but when I called Walmart, the lady in the electronics dept said that if it had been a couple of days earlier they would have replaced it. I called Toshiba and they wanted to charge me more for a screen than my husband paid for the computer. I am not a rich person nor am I a greedy person but it seems to me that at Christmas they would give you a few extra days being that most people buy Christmas early. So now I have a laptop that is not usable and I do not have the funds to replace it. What can I do? Thank you so much for listening to my complaint. I am at wit's end.
Reviewed Feb. 10, 2012
I saw 9 dead betta fish that were clearly neglected as they had no food in their containers and were starved to death. Some had been dead at least a week. I saw 6 remaining betta fish clinging to life. I want Wal-Mart to quit selling betta fish as they are not caring for them. Just because they are not an expensive animal does not mean they should be treated in such a cruel way and to die such a painful, slow death.
Reviewed Feb. 9, 2012
My boyfriend and I get our money order at Walmart to pay rent. We always pay half with my card and half with his. She charged the whole $550 to my card! She acted like giving me the cash would make up for it. But it was Friday night. Banks are closed until Monday! Because of her, I went into overdraft and was charged $35 for the fee. She is responsible for that charge not me!
Reviewed Feb. 9, 2012
I have a 9 year old daughter named Madison who is severely disabled. I took her in for a haircut today at the Smart Style inside Walmart in Greer Sc. Upon getting her hair cut, the stylist bluntly came out and said, " What's wrong with her? She isn't normal." This is the 2nd time the same stylist said this to me. Not only did I stand there dumbfounded, I had no idea how to even respond to such a question. My child may be disabled but she understood what this stylist said. It's one thing to come out and ask this. If it would have been any other way, I would have kindly explained to her exactly what my child's disability was, as I am her voice, her advocate. But like I said, for her to come out and ask me this not only once but on two separate occasions, I felt disrespected, to the point I had to sit in my car and shed tears, trying to explain to my other children that not only are children rude and inconsiderate so are adults. However, adults should know better than to ask such a rude question. I don't know if this will be taken seriously, but I wanted to bring it to the attention of someone. Because of this incident, my family will no longer be using your salon.
Reviewed Feb. 9, 2012
I purchased a precooked rotisserie chicken from the deli department of a Walmart in Chamblee, Georgia today. At the first bite, I was shocked at the amount of salt in the chicken. I know that restaurants in the US have been pushed to clean up their menus and serve healthier foods, but what about the Walmart grocery and deli departments who continue to push salty, fatty, foods? I know the difference and will never buy a rotisserie chicken from this store again, but I look around and see Walmart customers who are overweight and standing at the pharmacy buying high blood pressure meds because they are eating the unhealthy precooked foods there. Who holds Walmart responsible for this?
Reviewed Feb. 8, 2012
I bought the coverage for a cell phone I purchased. The problem? The Wal-Mart employee told me that as soon as the return label was scanned, I would be able to use the gift card to go and purchase another phone. When I had to use the warranty I paid for, the website for the warranty says it will be 24 to 72 hours before I will have a credit on the card. So, I have to lose my phone service for 1 to 3 days? This was totally misrepresented to me, and I am mad.
Reviewed Feb. 7, 2012
My husband worked at Walmart before and was always told to be kind and help the customers whenever possible, even if he's having a bad day himself. Well, this cashier was beyond rude! Yes, I understand that Walmart gets hectic and the long lines can cause one to be unhappy. But this lady did not greet us, she complained about everything I bought, as if she had to pay for it herself. She put my batteries with my frozen food and I had to ask for a separate bag. She then proceeded to toss the bag at me and mumbled a comment under her breath. I was nothing but kind and had a smile on my face so there was no reason for her behavior. When coupon time came she refused to scan my coupons even though I had the coupon policy on hand and have used the exact kind hundreds of times, as I shop at Walmart 2-3 times a week! She called me dumb as if I couldn't hear her.
While scanning my purchases I mentioned she scanned one item 2 times, charging me $6.97 for 2 containers when one was $6.97 and the other was $9.97, which set her off too. I could have lied and saved $3, but I was being fair and got yelled at for it. There was a CSM worker standing behind her and she did absolutely nothing. She must have heard the comments if I did and saw the rude behavior. I have worked with customers my entire life and I have never, nor have I ever been treated in such a manner! I am disappointed in you Walmart and I think you need to refresh some associates' manners!
Reviewed Feb. 7, 2012
02/07/12, 10:30 am, Tuesday morning, Gaffney SC Wal-Mart. 5 registers open, each with long lines. No other registers open, including self-checkouts. Shelves are not stocked. Aisles blocked with boxes and cleaning supplies but no workers. This store is a disgrace and surely the worst run Wal-Mart I've been in. I left my $80 worth of items on a bag carousel and walked out. I'd rather pay more at other places than deal with a filthy store that has no concern for customers.
Reviewed Feb. 7, 2012
My husband and I bought an RCA DVD/surround sound system for Christmas, and it started making a squelching noise, 2 weeks later. I returned it, and got another of the same machine. A month later, the DVD player on it stopped, and the Wal-Mart customer service person rudely informed me that unless I could find my receipt, that I wasn't going to be able to do anything with it. I'm never buying anything there again! I'm telling everyone I know how I was treated, and recommending they shop elsewhere!
Reviewed Feb. 6, 2012
I contacted Wal-Mart regarding a bike I purchased for my stepson for Christmas. The first time he rode it, the handlebars came loose and he fell into the huge screw holding the bars to the bike, held onto the bars, causing him to go forward and flip the bike over. I had this bike put together by an associate at Wal-Mart the day that I purchased it! When I brought the bike to Wal-Mart, the manager immediately took the bike to the back to have the handlebars fixed. When she returned, I was given a million excuses as to why this happened.
When I go into a store and spend my money, and have them assemble something for me, I expect them to do it with the highest of quality knowing that the safety of a child will be riding on this bike, and that it is very important. I didn't get an apology. I got nothing from her except excuses!
Reviewed Feb. 6, 2012
I ordered 2 computer desks from Wal-Mart. 1 of the desk's top had cracks all around, and 2 moldings were smashed. I called the store, and asked if I could just take the broken parts in, get a new box, and replace the broken parts, instead of bringing the whole box that weighed 100 pounds. I was told by the manager to come in, and it would be okay, so I didn't have to carry the whole 100 lb desk. I came in to the store, and there was nobody around. 1 guy passed by, and did not even ask if I needed help. Another lady came out of the door from the back, and asked if I needed help, and to press the card slider for help, which I did, but it was not working. I told the lady that it was not working, and she came and said "oh the register is still off", and still did not get any help from the back.
She turned around and started to chitchat, with another lady coming into the back door. She left, and the other lady left to the back door. Nobody came out to assist me with all these people knowing I needed help. Finally, after a long wait, someone came out of the backroom, and asked if I needed help. I told her that I had been waiting there. A guy just passed me by, and two ladies stood in front of me knowing I needed help, yet did not ask for help in the backroom. The lady at the cashier did not even apologize. I spoke to the Wal-Mart's customer service, and was told that I would have to bring the whole box to the store. I asked for the store manager, Eddie, I was told, and the cashier refused to tell me his last name.
I was told they were not allowed to tell customers their last name. Eddie came to see me, and appears annoyed that he was requested by the customer to see him. I told him the story why I was there, and that a manager I spoke to told me to bring the broken parts, and it would be okay to replace. Eddie said "no, we don't do that!" You can bring the whole box, and bring it into the store, and we'll give you a new box. I asked what was the different with my box, and the store box. All he had to do was open the box at the store, and make sure the parts I needed was there, and not cracked, and to send that box out, instead of me bringing a 100 lb box into the store. He said no, and told me rudely, "you should've read the manual, and the instructions were there. I'm not even sure if I could take your box".
He said we will know if I can take your box from the 1-800 number. I asked if they could call the 1-800 number. I have to make sure they could replace my box. He responded, " no, you do that when you go home! We don't do that for you!" I was appalled by his response to me. I told him, "this is how you treat your customer rudely. I have been a customer for many years, and never have seen this kind of behavior". He responded, "you want me to understand you, and just get you what you want without even considering my part. You only want what you want!" I was so upset and told him, I will just leave, and did not want to deal with him. It is unfortunate how Wal-Mart's staff act, and treat the customers. I go to Target too, and this is so far from Target's customer service; greetings with smile, willing to help, courteous, and they go out of their way to help a customer in need. I go to Wal-Mart, because it is closer to me, but if I were to choose, I would rather go to Target a few miles farther, so I don't have to deal with Wal-Mart's rude staff.
Reviewed Feb. 6, 2012
On June 8th, I was walking to a self-checkout around 8:30 am. I was with my daughter as I approached the self-checkout. I turned to pull the cart to me as I slipped on something clear on the floor. I did not hit the floor. I graced the shopping cart, but instantly has a burning feeling in my lower back. I told an associate and she walked off and got some paper towels and cleaned up the spill. She never asked if I was okay or offered an accident report. I left the store and took my daughter to school and came home. A couple of hours later, my back was really hurting so I called Walmart and spoke to a manager. She asked me to come in and fill out an accident report. I did so. Later that evening I went to the local hospital. They took x-rays and said there were no broken bones, probably just strains and pulled muscles but told me to follow up with my primary doctor. I did so and he sent me to physical therapy and sent me to have an MRI done. Results came back that I have an herniated disc in my neck and in my lower back. I was then referred to a surgery. I had surgery on my neck fusion. I have large scar on my neck.
I have spoken to claims management and she has given me a run-around. I finally spoke to a supervisor and a worker called me back. She informed me they will pay for my medical bills and give me equal amount for pain and suffering. She then asked for my doctors’ names and numbers. She then asked why I was seeing so many doctors. I explained my injury and her whole story changed. She said they would not do anything, and that I did not get the injury from Walmart. I told her she was not a doctor and could not say that. She had then hung up on me and will not return my phone calls. What do I do now besides get an attorney?
Reviewed Feb. 6, 2012
I bought a Sony recorder in San Leandro (1919 Davis St.) on 01/09/12 at 4:49pm. When I bought it, they were very busy so that they didn't explain to me only 15 days return policy. On 1/31/12 around 6pm, I bought it back for return, because I don't need it for my class. The record package was not opened at all. I just put it in my back trunk after I bought.
When I brought it back to customer service department for return, the staff "Alan" told me I cannot return it. He called manager "Brock". Brock told me the same. I asked for store credit. He said no to me with a tease smile. He told me to go to the Electric Dept, if they let me return. When I go to the Electric Dept, the girl, who work there, was very nice. She said maybe ok if I just want store credit. Then she calls store manager, the same guy "Brock" came. He told the girl said if she let me return. She need to response for it. Finally, I did not get return my recorder. I did not yell at all, I talked to them nicely. I feel very angry because if "Brock" can make decision, how come he sends me to Electric Dept. The Electric Dept needs to call him for permission. Wal-Mart always said they value their customer, now I get a huge question mark in my mind.
Reviewed Feb. 6, 2012
For the last 3 weeks, I have gone to Wal-Mart in Spring Hill Florida to pick up a can of Professional Hair spray, and a plastic tub of Trident splash gum. They have had neither the gum or the hair spray. Today, I asked a worker why they haven't gotten neither product in. The lady looked up the hair spray and said, "the hair spray is in, and we will put it on the shelves tonight". She told me I should leave my name and number, so they could call me, because they only ordered 12 cans of hair spray. I cannot believe that Wal-Mart would be so stupid to only order 12 of anything that they put on their shelves. The shelves are always half full.
The new store set up that has been implemented is cheap and shabby. Junk shoes cheaply hung on racks. There's nothing to good you can pick from the Ladies' wear section. By putting less in your stores, you have cheapened everything Sam ** set in motion. I used to buy almost everything from Wal-Mart. Now, I do not, and cannot, because it is not there. Wal-Mart better take a good look. By doing this, you are driving your customers to other stores, like me.
Reviewed Feb. 5, 2012
On February 5th (Super Bowl Sunday), around 11:30 am my daughter and I went to the Fowlerville Wal-Mart to get a sub sandwich for lunch. At 1:00, we pulled the sub sandwich out for lunch and started cutting off on the one end. This end had a ton of meat. The sandwich was very good! After each of us had our share of sandwich, my youngest daughter looked at the other end to find no turkey with only one piece of colbey jack cheese. 2/3s of the sandwich had absolutely no meat and the single piece of cheese. As you may think, "oh the meat probably just slid to the one end" but there was absolutely no meat (no pieces left behind, as if it slid).
Because this event happened on Super Bowl Sunday, my daughter and I took the sandwich back to Wal-Mart to bring attention to the manager, so other sandwiches wouldn’t be made the same way. The manager of the Deli department told us that she made all of the subs, and that they were all made perfectly and that it had the proper amount of meat on it. We told the manager that, yes, the sub did have the correct amount of meat, but it was all put on one side. The manager just told us to go to customer service because she "didn't want to argue with us" in a very snotty tone. The manager told us just to get our money back, and we said that it wasn't about the money, that this was to help the Wal-Mart deli. The manager just turned her back and walked away from us.
We took the sub down to customer service to get my money back, because I was so ticked off about how I was treated by this manager. Down at customer service there was a very nice lady named Sandy. She understood my point of view and gave my money back and said this was unacceptable. Sandy also said that the sandwich was obviously put together wrong. We brought attention to her about who the manager was and how we were treated! We just want to bring this to your attention to help avoid any other mishaps with the Wal-Mart Deli.
Reviewed Feb. 5, 2012
Checking out is a nightmare at the Wal-Mart at 95th and Western in Evergreen Park. They do not open express lines after 7:00 pm. Every time I go there, it takes 15 to 25 minutes to check out. The frozen food is soft and the ice cream is melted by the time I get to my car. You, as Wal-Mart, need to re-train the employees whom the customer pays the bills.
There were 4 employees standing around, while people were in line 20 deep in 5 lines. The dissatisfaction is enough to shop at Jewel--we pay more but get in and out without my food melting. This problem is only at this store, as I shop at Wal-Marts all over. But this is the closest Wal-Mart to me. Sam would not be happy! I am a 40-year-old male, for your information.
Reviewed Feb. 5, 2012
I worked at Store No. 1053 in LaGrange, KY. On Sunday evening, January 29, 2012, I went into the Personnel Department to use the computer to check my work schedule. No human resource employees were working that evening. I noticed that my W2, along with many other store associates’, was lying out on a conference table available for anyone to come along and take. I immediately reported to the CSM that I was uncomfortable with my information being left out like that and she said absolutely nothing. A few days later, I went to pick up my paycheck and I noticed again that all the W2's were on the conference table while no one was in the department. When the manager returned, I mentioned that I took my W2 on Sunday evening off the table while the room was empty and she informed me that I was not supposed to do that. I told her that I was uncomfortable with my private information being left out like that and she told me not to worry because no one would take my W2, and besides there was nothing in there anyways. I told her that my social security number was in there and it is very important to me! I asked her if she knew that identity theft was the fasting growing crime in America and she told me not to worry.
I was shocked by her indifference and couldn't believe she could be so stupid about private, personal, confidential information considering her position. So I decided to go for it and asked the obvious. Did you leave your W2 up for grabs on a table? Did you put managers’ W2's on the table? Crickets. I informed her that if she didn't want to do anything about it, I was going to the store manager. She said, "Go head." So I did, tried telling the store manager, but he made me go back to register and put customers in my line. The next day, I was harassed by other store associates, so I decided it was time to go. I have an excellent credit score and don't need the hassle for a minimum wage job. I am fortunate enough to be in that position, but I feel badly for many of the associates of Walmart, as I was shocked to discover that many long time associates are on food stamps and can't afford health insurance! Almost 1/2 the employees that came through my check-out lane paid with food stamps including one employee that told me she had been with the company for 7 years and was a produce manager. Another woman who had been with the company for over 20 years couldn't afford their health insurance.
Walmart is a disgraceful American company that should be ashamed! They are putting a strain in my community, the State, and Nation with their greed! It's disgusting! And I only wish more people knew of their dirty little secret of greed! Take care of your employees and stop telling them where to go for hand-outs. Give them their dignity back! Stop being retail gangsters. Wake up, America! Make our tax dollars count! Put an end to corporate greed! Stop shopping at retailers that don't pay their employees because you end up paying in the end!
Reviewed Feb. 4, 2012
I purchased two bags of Gala apples and washed them. After I ate just one, I got terrible stomach cramps and they smell just terrible with some type of spray on them. They have to be washed very well and the skins peeled off them before they can be eaten. I love Gala apples, but I will never buy from this brand again and I will tell mothers not to buy. I am surprised that none has gotten really sick yet. Maybe they have.
Reviewed Feb. 3, 2012
I went to Wal-Mart in Harlingen TX to buy a watch at about 9:30 PM, and notice that the jewelry department was blocked off and that there were people waiting. Upon asking an employee if anyone was working, she responded in Spanish. I informed her i did not speak Spanish, and she continued to speak Spanish. A customer who was there told me that she said that the lady was on break, and would be right back, so I waited and waited, and finally went to speak to a manager at the customer service desk, who informed me that if it was blocked off, then it was closed for the evening, and I informed her that it was in a case by the aisle, and she said she couldn't help me, because it was a security issue. Wow, a $29.00 watch is a security issue.
I informed her that there were people waiting for someone to show up, and she said, "oh well". Really professional for a Wal-Mart manager, and earlier that night, I went to utilize the restroom in the back of the store, where i was met by a Spanish speaking custodian, who told me something like they were closed until tomorrow. I will not go to this Wal-Mart again. They have managers and workers with poor attitude managers.
Reviewed Feb. 3, 2012
I have the receipt showing I have a core charge coming back to me. I was refused to get the $9 back do to a spider web in the box with the battery. Then I was told it not a battery at all and yes it a battery for a motor cycle, not a car. We where treated like crap by Walmart Customer Service here in Chiefland, Florida. I paid this money and I should be able to get it back. Seem like Walmart found another way to rip their customer off on the money owed to them. This is another way for Walmart to profit. I am so ready to sue them do to all they done to my family in the past.
Reviewed Feb. 2, 2012
Wal-Mart ran a sale on cell phones on 2-2-12. I went in to store number115 and they never opened the wireless center until 9:15. When I requested a manager at 9:05 they paged one and someone had me waiting until 9:15. Is not every customer important? When I went into the wireless center they could not find the phone I wanted, which we look for 15 more minutes.
Reviewed Feb. 2, 2012
I was humiliated at my local Wal-Mart store tonight. I have been followed by your loss prevention officer for the last 6 months. When I confronted him, he was yelling at me stating I should mind my own business, and that I would be banned from the store for one year if I didn't. When I tried to explain how frustrated I am knowing every-time I walk in there he is right behind me, he would get even angrier. I tried to leave and said I don't have time for this. He persisted to follow me out of the store. He kept arguing with me. When I then stated I have a newborn at home and I needed to go, all he did was say “Mind my business and I will ban you from all the Wal-Marts in Canada.” Other customers have seen this and said they were all going to make a formal complaint.
What kind of customer service is this? And obviously, I’m not a thief being that he follows me every time I walk in there. He must know I shop there a lot and head straight to the till. I’m in shock that you have someone working for this company. I hope that something will be done concerning this matter. Yes, I’m angry, and in fact swore at being harassed! I look forward to resolving this situation. If not, I will be telling everyone I know and talk to about how the Wal-Mart staff handles certain situations in The Swift Current, Sask location.
Reviewed Feb. 2, 2012
I have a Wal-Mart prepaid master card. I lost or misplaced the card so I called and reordered another. Today (2/1/12), I loaded my card today with $603.00. I tried to pay my bills and couldn't. I called the customer service to find out what was going on and why did they take five dollars out of my money after they had already charge me $3.00 to load it. The first time I called, they put me on hold forever and never came back. The second time I called I could not understand that person and she hung up on me. The third time I called I asked how to get my money back, she hung up on me. Finally, I just went on and paid my bills.
It’s easy to take advantage of people who are trying to do better or improve their lives. I would expect better from Wal-Mart but then again, why should you care about one unsatisfied customer when they have millions. Thanks a lot for nothing.
Reviewed Feb. 2, 2012
I purchased a battery from Wal-Mart in August and was charged $9 for a core charge. I went to take the battery back and the clerk informed me that it had been over 90 days so I couldn’t get my $9 back for the core charge. At no time did the clerk that sold me the battery say or inform me that I needed to bring the old battery back before 90 days or was there anything on my receipts that say than can keep my money for something I knew nothing about. I left the battery and stormed out because the clerks also treated me poorly!
Reviewed Feb. 1, 2012
For some reason, I can no longer order items through WalMart.com. I have called 7 different times to get the problem fixed. Each time, I am told it is a verification problem. I am using the same information that I have used for years. The service rep. tells me they don't know why the problem is happening and that it has to do with finance. I ask to talk to finance and I cannot get transferred to talk to anybody. They always say they will create a service ticket. Here it is over two months later and the problem still has not been fixed, nor has anybody contacted me.
Reviewed Feb. 1, 2012
I bought an 8 kg bag of salmon dog food. I purchased it on January 30. On the 30th, I fed my dog who has been eating this food for some years, Shortly after eating, he was sighing and very hot. Few hours later, he went outside and splattered my yard up. The next day, I fed him again and again. The same thing happened, but this time he spent half the day throwing up as well as the diarrhea.
The effects happened within half hour of eating the food. My dog had to go to the vet to get re-hydrated due to this. My otherwise healthy dog, will not be eating this dog food any more. I used to tell people this was pretty good food. Now, I don't feel like this at all. I will never buy this food again. I do really like Purina One. This is what I bought yesterday, after my vet visit.
Reviewed Feb. 1, 2012
I when to your Anvilblock Walmart store Anvilblock rd. Ellenwood, GA to pay a Drivetime car payment bill on January 31, 2012. I had the pay stub. I gave it to the person working in that store in pay center and it was sent to the wrong place. My Drivetime bill was not paid and the manager told me that they will cover the late fees because the payment was not made and that I needed to come up with some more money to pay my bill. The person working at the counter told the manager that the supervisor which did that transaction did it wrong and that it was their mistake. The manager was not professional and did not acknowledge that they had made the mistake.
Now, I have to try to come up with more money to pay my Drivetime bill. I went there for a simple payment transaction and bill. I have paid my bill at Walmart before but not at that one. The store is on Anvilblock rd in Ellenwood, Georgia. I and drafting a letter to the corporate about this matter in a few days. My Drivetime bill was not paid and I plan to tell the media about this because this was clearly Walmart's mistake and I left there with the manager telling me to get more money to pay the bill and they would cover the late charges. I am very angry about this .
Reviewed Feb. 1, 2012
I shop at this location, and have spent thousands of dollars there. It is a 24 hour location, so I expect to be able to shop at any time. I went there on 2-1-2012 at 5:30 AM to do my shopping, before leaving to go out of town. I understand cleaning must be done, with saying that I also expect some sort of customer service. They had roped off the entire section from meats to dairy, to do the floors. I needed several items, and asked if they could pick them up for me. They said no. I asked to speak to the manager.
David came and said, "when do you expect us to clean the floor? It is a safety hazard to allow a customer on the floor". It can not be walked on. I was watching 2 employees walk all over it. I said "since the employees were walking on it, why could they not get a few things I needed for me?" David's attitude was so arrogant. It just made me madder. I asked for the DM number, and he just said 100- Walmart. As if I was just a number, and did not care. So now, I will not be able to leave to go out of town, because I have to wait for another store to open, so I can shop for my mom. If I treated my customers like I was treated, I would not have a job! I am beyond upset. I will never shop at Wal-Mart again.
Reviewed Feb. 1, 2012
Today, January 31, I went to Wal-Mart Richmond, California to exchange a Juice Maker because some parts were missing. I was instructed to go to customer service and return an item. The lady in customer service was very nice and credits my returned purchase and told me to go and pay for the exchange Juice Maker item and tell the cashier to sell me again the guarantee for another year that was previously purchased with the original item. I bought 5 more items before going to the cashier.
After the cashier run my new purchase op#00000311 Te#26 TR# 02927 ST# 3455. I asked her about the extended guarantee. She told me "no you cannot buy it”. I reply that I bought an extended guarantee for the same item last Friday. She answers me to use the same guarantee, and I answer, “How I can use it if you did not charge me for the guarantee?” She replies me to look for a manager. I did not know what to do and at the same time, I found I was charged for 3 items when I have with me 6 items. I was concern to go out of the store and be accused of shoplifting.
I went back to customer service and explained the situation to the lady and she was so nice adding the guarantee to my item and the 3 missing items OP# 00001383 TE# 92 TR# 08307 missing from the purchase of the return item.
Reviewed Feb. 1, 2012
On January 23, 2012, I sent my son to your photo dept. to have his passport picture taken. I proceeded to do the same later that day. I asked the price and was told $16.90. My comment was, "isn't that expensive?" She informed me that it is the going price and took my photo and I paid. Next, I went grocery shopping to Loblaw and read a sign stating, passport photos while you wait for $9.99. I asked is that a special and was told no this is their regular price. I can't believe that Wal-Mart, who is always advertising about their low cost to us, the consumer, would charge that much. I checked other stores and no one was over $10.00 and the photo was ready in seconds. I want a refund for the overpayment I was charged.
Reviewed Feb. 1, 2012
I find Betta fish displayed on shelves in the pet department in a haphazard fashion. Water is filthy and the fish are pale and listless and some, dead. Having been in the fish hobby for many years and raised Betta I know this is unacceptable. I too, bought 7 last night in the name of rescue. Pet stores keep and display in the same containers, but usually with the intent of healthy stock until sold, not just something more on a shelf until sold or dead. Walmart needs to stick to socks and CD's.
Reviewed Jan. 31, 2012
A $1,000 check was stolen from me. My name was forged. The check was en-cashed by a Wal-Mart employee. I've been trying to get this taken care of for 2 years. I just keep getting the runaround. I've contacted the police department, but haven't filed charges yet. I have the paperwork. It's a felony. In Kentucky, there is no time limit on statutes of felonies. I just keep trying to email Wal-Mart. After all this time, I should be drawing interest on the money, for at least $250.
Reviewed Jan. 31, 2012
A Turkish woman was at customer service desk getting a moneygram. The girl behind register was annoyed and started mumbling things under her breath. She threatened to call child welfare services on woman. She didn't do a thing to her child. When the woman asked why she was being threatened, they called management. They called her a liar and crazy. They treated her as if she were a delinquent. Because of her heavy accent, she was not able to fight back. They were escorting her out of the store. Had my husband and I not been there, they would have.
In the end they still didn't help her with her money gram and the girl behind register was gossiping all around the store about the situation. She was not reprimanded and continues to work there. She lacked etiquette and tact. She lied about her name. If she had done nothing wrong, she wouldn't have lied. I have seen her being rude to many customers in the past.
The manager on staff was also very rude and nasty. She doesn't deserve to be in that position either. I have never witnessed anything so disgusting in my life. To work customer service, you must have patience. The woman never threatened them or cursed at them to be treated the way she was. I am appalled by such behavior and if they are not let go, they should definitely require they take courses on patience. Wal-Mart has no consideration for their customers. I don't know where they hire the people they do.
Reviewed Jan. 31, 2012
I produced a receipt that could not be read because the ink had disappeared. The CSR said I would have to return as "without receipt." I had exchanged three items in December 2011. (Specifically, the items I exchanged [not returned] was yarn.) And because I had made three returns in December 2011, the CSR said I would not be able to return anything to the store until December 2012.
I explained that the ink had disappeared from the receipt. The CSR stated she understood that but that because she could not read the receipt, she could not key the receipt number in.
This is not the problem of the CSR; this is a problem with Wal-Mart. Specifically, the ink does not stay on the receipt. Also, for customers who shop in Wal-Mart, at least 270 out of 365 days per year, it is absolutely insane to only allow a person three exchanges without receipt in a 12-month period. I could completely understand not allowing a person to return an item that costs over $50 without a receipt But because the ink does not stay on the receipt, I don't feel that I should be penalized for Wal-Mart's inability to produce a receipt that will last 12 months.
Reviewed Jan. 31, 2012
The betta fish are abused at Wal-Mart. They have hardly any water, no air holes, and aren't fed, and they keep getting more. They shouldn't be allowed to carry betta fish if they are not taken care of. So far, I have rescued 7 bettas from them, and one was so bad, it died on me.
Reviewed Jan. 31, 2012
The supervisor who took over at 6 am at the Wal-Mart on Platte and Shelton has a problem talking to the crew members and employees. She doesn't know how to talk to them very quietly and privately, so my friends and I will not at that store. Some disciplinary action needs to be taken against her. I don't know her name, but she has red hair.
Reviewed Jan. 31, 2012
I am a Brazilian consumer who made the mistake of buying a fridge at Wal-Mart online in Brazil in December 2011. It's for delivery in 11 days. Now, it's January 31, and there's no fridge. I have written and phoned Wal-Mart Brazil twice to follow-up, and no one knows where my fridge is nor when I'll get it delivered. Online complaint was made in mid-January, and no number was given for phone complaint last week. I can't get your people in Brazil to respond. My Visa credit card has been debited on December 26 (first payment on the fridge). So I assume my part of the deal is happening. What else can I do, other than tell my friends to buy elsewhere?
Reviewed Jan. 31, 2012
I recently purchased 2 packages of regular Oreos from Marion Walmart. I'm disabled and don't drive so I can't just jump in a car and return to the store. When I opened the cookies they looked like they'd been stepped on. They were in tiny pieces. I'm not going to lie. I did eat them but I had to use a spoon which is not what I'd preferred. I know Walmart would have made good on them but it would have cost me too much to get someone to return them for me. I buy Oreos on a regular basis. My home always has Oreos and milk. This is the first time I've ever had any kind of complaint about the Oreos. I'm on a very fixed income and really feel I was cheated on these.
Reviewed Jan. 30, 2012
For months, I have been asking for my local store to resume carrying Italian Cream Cakes. They used to carry them. According to your website, other Wal-mart stores carry them. However, all I am ever told is "We have no control over what comes into the store." It is then suggested that I call 1-800-WALMART. I have tried, and I have been told that there was nothing that can be done. I have emailed the store manager, who did not respond.
This is not just about the cake. There are other items that the store used to carry, and that I wish would be carried again, but the response is always the same. Have you completely divorced yourselves from the wishes of your customers? The standard suggestion to customers wanting something to be carried in a store used to be to speak to the manager--not in Wal-mart. Are we too much trouble to deal with? It is true that it would cost a bit more to change to another retailer, but I am willing to pay for better service.
Reviewed Jan. 30, 2012
I wanted to match price for Dreft (laundry detergent) with the sale ad from Babies R Us but the manager was not cooperative at all and even insisted that the ad which I was showing was not from this week. I tried to return the detergent and told them that I will buy from Babies R Us. Then the manager said she will make exception this time and matched the price.
Reviewed Jan. 30, 2012
Okay America, how long has this been going on? At the Kiosk in Wal-Mart, where I've processed about 100 rolls of film, I just realized that the advertised price is currently $8.89 for a 24 exposure roll of film. I am being charged $0.15 per picture for paper. Why is there a price, if there is going to be a hidden charge? Nowhere is there a sign that states the additional price, until you receive your photos. They are held hostage. You have to pay to get your photos. I have emailed Wal-Mart, but when I think of how much money they are making, it's outrageous. My family alone has 100 rolls of 24 exposure films, times $0.15 equals $360.00. If they are making that much on each family nationwide, that's a lot of money.
Reviewed Jan. 30, 2012
I work at Wal-Mart store number 1886. I have recently been given my d-day when I was leaning by my register to take some weight off my feet. This process took about 15-30 minutes, and meant being understaffed in that department the next day. The reason I bring this up mostly is because it was a large waste of time for the manager, the witness and the employee. I personally find this an atrocious thing to be done, and I hope that the assistant manager who showed a clear waste of time by doing this, gets a coaching for wasting managerial time. The big issue is that he didn't simply say, "Find something else to do that's productive." I'd understand if he said it and I ignored it, but the big issue is that I went from nothing wrong then get hit by an extreme. I have ADHD, and it's hard for me to focus, so I have to rely on others to find me things to do. However, the lack of focus makes me not ask others. It's a problem I've dealt with for years.
On another issue, I was coached a few months back for letting a beneficiary use my discount card. It's an official beneficiary via the Wal-Mart life insurance policy. This was done by the same assistant manager, who did not explain in detail what he meant by beneficiary or the fine details on things. I personally would like something done about this, because I work my tail off. The other managers like me, and respect me, including the store manager. But this particular one seems to have some issues with me, I feel hurt, because when I go to the co-managers, I get nothing but avoidance.
I do not like that I am on a d-day over this, now I can't call in sick, be late by a few minutes, or screw up even the smallest thing. I've never had a complaint made against me before by customers. I'm one of the few people who will actually do their work.
Reviewed Jan. 28, 2012
I bought a portable DVD player for my granddaughter for Christmas and it is non-functional at this time. When I purchased it, it was on sale for about $50, which was a great deal because it was 50% off. I was told that if I wanted to replace the non-functioning DVD that I would need to pay the current price which requires me to provide an additional $50 from my pocket. Let me begin by saying that I have not been scammed like this before from Walmart. I spent about $500 monthly at your place of business and have for over a decade. Well, that all stops today!
Let me be clear, it was not my fault the portable DVD player does not work. It is not my fault that it was on sale when I bought it (which is why things go on sale), and it is not my fault that the sale price is no longer in effect! For those business majors that might read this email, not only did you lose the original $50 that I purchased the device for (because Wal-Mart chose to refund instead of exchange) but I took that $50 to Best Buy and spent it, which is exactly what I plan to do from this point forward. Let me ask this question, what is the value of a repeat customer? $1? $10? $50? I have learned my lesson about buying anything that is "on sale" at Wal-Mart and I will let anyone that I encounter know the same information.
Reviewed Jan. 28, 2012
My husband purchased a $49.99 Kodak Easyshare C1450 on Nov. 25, 2011 for me as a Christmas gift from Wal-Mart in Chester, South Carolina. It was wrapped underneath the tree until Christmas Eve when we opened presents. I didn't use my camera until New Years Eve, and it was working, but it had a black outline around the picture. I took approximately 13 or 14 photos. Then my daughter and I attended a concert on Jan. 25 and I tried to use my camera, but the whole screen is blacking out. Right now, it has a leaf like figure totally blacked out on the screen.
I never dropped this camera. It stayed in a very protective camera case. I was very upset and angry because this was a concert that I had been looking forward to for months. I have the receipt and I took it back to Wal-Mart only to be told "No refunds or exchanges after 15 days". I couldn't believe it. It was very safe under the Christmas tree and that’s before I got it for Christmas. So the camera was never used at all during those 15 days. Wal-Mart would not let me exchange it, nor get a refund. Do I need to send my camera to you so it can be fixed or exchanged? If not, my husband totally lost his money on this camera. Will you please let me know what can I do please? Thank you ever so kindly and God bless you!
Reviewed Jan. 28, 2012
I purchased four cans of Great Value Orange Juice Calcium (frozen concentrate). When mixed there was white grit in the juice. It was like calcium pills had been crushed and added to juice. I reported the matter to customer service and I was told all I could do was to return them. Once mixed, how can they be returned?
I kept hoping that the other cans would not be the same, but they were. I have saved the last empty can and the code is 78742228815. I just noticed in fine print that the ingredients list calcium phosphate and calcium lactate (not found in regular OJ). I would like to know why when reported, there was no concern to make sure product was safe for consumption? Where can such things be reported for the safety of the public?
Reviewed Jan. 28, 2012
Today, I patronized your Brantford Ontario location, and received a very concerning service. After work, I was participating on a conference call, with our company's executive team, and had to stop into your store, to purchase a birthday gift for a family member. My experience was pleasant, until it came to checking out. I approached the check out cashier number 3, where Shirley was manning. Shirley proceeded to ring up my order. At the end of the order, I handed Shirley into her hand the amount due, and she placed my cash in her till. Instead of handing me my change into my hand, Shirley placed all of the change (bills and coins) on the counter. My hand was clearly extended out to receive my change. Now, I had to interrupt my conference call to ask Shirley why she did not hand the change into my hands.
Shirley's response was, "well, you were on the phone, and that is just rude". I was so shocked that an associate would tell a customer that they are rude, because they are on their cellphone. I cannot understand why your associate treated me this way. Furthermore, why would I, being on the phone, make her treat me bad? I am a professional male who is also a visible minority. I almost feel that this poor treatment had to do with my skin color, and nothing else but this. I would like for you to please respond to this serious concern, in a timely manner.
Reviewed Jan. 27, 2012
While shopping at your store yesterday 1/26/12, I went into McDonald's inside your store. I was waiting for my order when a lady in one of your motorized carts that you provides to use, hit me with the basket on the front of the cart. This was observed by both my daughter and the manager of McDonald's named Roberto. He then proceeded to call his corporate office and supervisor. He was told to get the manager of your store since it was your motorized cart. We waited for quite a while. Upon his return, he brought me a bag of ice for my back which was getting very sore as time passed. After much more time, your Assistant Manager Jim V, came over and explained that since it was customer to customer, you had no liability.
We then went to an Urgent Care facility and the doctor said I needed to go to the Emergency Room. He explained they had no x-ray machine. We went to the Emergency Room and saw a doctor who prescribed two prescriptions one for pain and one for muscle relaxers.
I am very confused why you don't take responsibility for the carts since they are yours. Don't you think your liability insurance should cover people being injured in your store with one of your carts? Jim V was very abrupt and said he didn't want to argue when we were trying to get some kind of answer. I am not excited about going back to any of your Wal-Mart stores in the future due to these people driving around on the carts you provide and they don't even know how to drive them the lady who hit me almost hit several more on her way out of McDonald's.
Reviewed Jan. 27, 2012
I have a tracfone that I have used for about a year now. When I tried to buy new cards online for my service, I get my order cancelled by Wal-Mart. Not me. And then they kept the money I used to order it for a few days without giving me what I ordered. Someone needs to do a better job here. Just saying.
Reviewed Jan. 27, 2012
I was stopped when I was almost out the door at Wal-Mart where I had purchased my usual groceries and other items. When I get items that are not groceries, I put them on my credit card and groceries on my debit card. I had purchased a roasting unit which was on sale and was on the bottom of my cart and I put it on my credit card so it was not on the first receipt. I did not realize that the cashier had not given me my receipt for the roasting unit. The greeting lady was not at her post when I was going out and as I was exiting out the store, the greeting lady started yelling at me to stop and several customers were staring at me. The lady asked me for my receipt and I showed her the one I was given. I realized then that I did not have the other receipt, so I had to go find the cashier. Since he was not at the cash register and had gone to customer service; I had to go find him and he went and got it and gave it to me.
I was distressed about the whole incident and I feel this should never happen. I was in a hurry that day and the incident held me up for several minutes plus the humiliation with other customers staring at me. I called the manager after I got home and told him to replay the camera tapes and see what this employee had done. I also told the manager to play the tape showing that I had paid for the item at the checkout and he could see me showing the item to the cashier and paying for it. I had just finishing paying for groceries which was $130.00 or more and they the nerve to stop me for a $25.00 item which I had already paid for. I called the manager back and he laughed and said, “I see that she caught you."
That really infuriated me and I realized that he did not look at the tape, which showed me paying the cashier at the same time I paid for the groceries. I contacted a lawyer about this matter and the lawyer stated, “Wal-Mart has too much money to fight them.” I feel the employee went to extreme measures to stop me and the employee should have been at her designated post, which is located before you start anywhere near the exit. I have never been so humiliated and had anxiety over this overwhelming incident. I have never seen an employee running and yelling after a customer unless they were shoplifting and that’s the way I was treated.
Reviewed Jan. 26, 2012
I would like some help with the electric wheelchairs at the Carlisle store. There is never enough or sometimes, nothing at all. Or, they are not charged up and they die in the middle of the store. When you are handicapped, you do not need this. It seems that they also are not replacing the ones that are broke. This has been continuous for many months. You wait for a cart for 20 minutes or sometimes even longer. Then, when they do come back, the batteries are dead! Today, we got tired waiting. This is getting very old. We really like Walmart, but we are about ready to go somewhere else. Thank you very much.
Reviewed Jan. 26, 2012
Does Walmart have a policy against their cashiers bullying children?
I had no intentions of hiring a lawyer. I simply wanted Walmart as a company to acknowledge what has happened. My daughter refuses to go with us to the store, the only store in our area for fear of running into this cashier. Lo and behold, she is still working with the public! It just blows my mind! This woman without reason began badgering my child about how she was speaking to me. Now as a strict parent, I would have stopped any behavior that wasn't called for. She had a gift card that she was using and went over her limit. I simply told my daughter to watch what she spent next time. My daughter replied by saying, "I know. mom and when you give me the receipt, I will pay you back for the overage of my gift card." The cashier took one look at my daughter standing with my husband and said the following, "Young girl, you better never talk to your mother like that again.
If you were my daughter, I'd wipe the floor with your **." Taken back, we almost ignored it. My daughter was red in the face and I was shaken but tried to direct our attention to other things around us, but she refused to let up. She explained how her mother kicked her out at 15 and maybe I should teach my daughter a lesson and kick her out too. She stated that " girls like my daughter need be taught a lesson". My very shy 14 year old decided not to take the abuse any further as the cashier consistently kept making glares and eye balling her. My daughter said, "you have no right to talk about me to my mother that way." Without hesitation the cashier stops and says, "There are places for girls like you," and turns to me and says that I need to send her away to a home for children like her. I then said, "She's only 14, ma'am and she hasn't done anything wrong!"
I cashed out and left. As I was leaving, we watched her eyeball us from the register to the door. I believe she was a bit worried about what we may do. After walking out the door, my daughter resorted to tears in the parking lot. We quickly turned right back around, sneaking through the other door and right to the service desk where I demanded to speak to management. The gentleman obviously saw she was visibly shaken, and it took me a lot of convincing with her under my arm to get her to go back in. They took down my info and said they would be calling me the next day. Next day,there was nothing! My husband called, left a message left and there was no call back. Again, the following week, there was nothing! I called corporate and left information for someone to contact me and still nothing!
The district manager who wasn't in yet again and I spoke with her assistant. She was less than kind and informed me that I had no rights to request all 4 videos to be held. one from the register, one from the corridor, one from the parking lot and one from the service desk! She told me that if I spoke of a lawyer that they would no longer speak with me. She said she would pass the info on and let me know when the investigation had taken place. It is now the end of the month and I haven't heard one word from Walmart! After speaking with the police department, they informed me that I should take it public! It was within my rights to let people know about the treatment my child received from this company with little remorse and absolutely no apology or responsibility on their part. I am now doing my part to make this known and making people aware. Bullying happens not only in schools but sadly even within Walmart! The mental stress that my daughter has endured is far more than Walmart can apologize for.
Reviewed Jan. 26, 2012
After I finished shopping, I used a power chair (because I have Parkinson's). I went out the door and pulled to the right wall, so I could put my packages in the carry compartment. This woman, Ms. **, screamed I couldn't do that there? So, the packages were thrown 2 feet away to the floor (Ms. ** is now happy). Somehow, I got out of my chair, and retrieved my packages. I asked to speak to the store manager. They said no way, but I got to talk to the assistant manager. She said, what do you want me to do? Does Wal-Mart want me to go somewhere else? This is not the way to help and treat handicapped people.
Reviewed Jan. 26, 2012
I bought the Equate Omeprazole Magnesium. It works for only about 6 hours rather than all day like the other generic brand I buy. It takes 2 capsules to do the job. I am very disappointed in that the price was way less than my usual generic brand. So in the end I will spend more money using this brand because I have to use twice as much. Guess I'll go back to my old brand unless some changes are made to the formula. Thank you for reading this.
Reviewed Jan. 25, 2012
I just got back from shopping at Wal-Mart, and I stood in line for 35 minutes. The lines were nearly to the jewelry department, and they only had 6 registers open. This was from 1:55 to 2:30 PM. The girl running the register, was clearly not trained, and I was told that she is a door greeter. It wasn't just her. All the cashiers near me were slow. I inquired to 2 different people about opening another register. I was told there was no manager available, and the main manager was off. Surely, someone could have had more registers opened. There was a couple of girls running around, but didn't open a register. I am disabled, and do not like standing in line that long, and will not do it again.
Reviewed Jan. 25, 2012
This is a statement that I forwarded to the market and regional HR in the bay area California. To this day no one has been put on suspension or has lost their jobs like I have. I am also pretty sure that the people involved in the accusations against me are not model employees with a history of issues but they know the Wal-Mart system so well that they can get away with things that no other company would tolerate. I know this because I saw how they got away with things and lived and could not do anything about it.
Meanwhile, my family suffers the repercussions of vindictive associates that can actually get together to eliminate an obstacle and the company does a mediocre investigation at best. Meanwhile, the people involved are sitting back laughing while a person and their family’s life is ruined because you can never confront the people that accused you to get to the bottom of the situation. I am in desperate need of some help because I feel completely helpless with this. Please point me in the right direction. I did speak to the regional HR a few times but nothing changed and by not knowing who is involved it is really very difficult to give specific answers to any given situation.
Reviewed Jan. 25, 2012
While checking out at the register, the clerk was having a conversation with another person, who I assumed is a co-worker who had just finished her shift, and was in line behind us, waiting to check out. The sales clerk had no disregard for our groceries, and was throwing them in the plastic bins, that we just purchased, until my wife told the clerk to be more careful with our groceries. While we were checking out, the sales clerk was having a conversation, and using explicit words through the whole conversation, until I reminded her that this is a retail store, and not some bar, and that I did not appreciate her using that kind of language in front of me or my wife, and thank God I did not have my kids with me, and that she should exercise better judgement.
The clerk did apologize, but it did not seem heartfelt, and that she was just responding to my objection of her cussing, and she kept on with her conversation. A few minutes later, another co-worker came over, and asked her if she would like to volunteer to go home early, and that they were asking all the check out clerks (I assume that they had too many on shift). Our sales clerk said, with a smile, that she would love to go home early. After we checked out, my wife found the store manager, and told him about our experience, and he said that he would address the situation, and apologized.
He said that he was looking for volunteers to go home, and that he would send her. I don't feel that was punishment, and that she wanted to go home any way, and he was just doing her a favor. My family spends a lot of money in your store, and I don't feel that we were treated right, and I don't feel like this sales clerk has your best interest at heart, as well. I feel that the days of the "customer is always right" are gone, not only in your store, but in all the stores throughout the nation, and that is a shame.
Reviewed Jan. 25, 2012
After being employed by Walmart, I asked to be transferred to another store. My supervisor showed me how and I proceeded to move to another county.
The store 1724 did not contact me, left me unemployed, and never returned my phone calls. They locked me out of their system so I cannot receive my pay stubs and they will not give me a number to get my w2 that unemployment needs and I need to file my taxes. They left me unemployed and their head manager, Fran, was to call me according to personnel and the personnel would just say no to my calls and that she will call.
Reviewed Jan. 25, 2012
I went to the Wal-Mart at 223 N Myrtle School Rd. in Gastonia to buy a cell phone for my niece’s birthday. I stood by the phone section for about 15 minutes when the person working in that section came back. I asked her could she help me because you have to have a key to unlock the item from the shelf. She rolled her eyes at me as if I had bothered her. So I said, “That's ok. If it's that big of a deal forget it. I'll take my business elsewhere.”
Reviewed Jan. 25, 2012
My boyfriend ordered me an Identity Tab from Walmart.com for Christmas so I did not receive it until then. As of a week ago, the Tablet totally died. It won't even turn on and I put charger on to see if maybe that might be the problem however, nothing! I tried returning it to a Wal-Mart store and they inform me it's past 15 days (refund time) for electronics and that I would have to contact Walmart.com where the item was purchased.
And of course, they can't help me either as they put it again past 15 days return policy. They inform me I have to contact the manufacturer of the tab so now I have to take time out of my busy schedule to contact yet another person and hope and pray I get somewhere with them, so then I'll have to return it to them and then wait for them to check item and then contact me to see if its covered or not and if so then wait again for them to send me another. Forget it! I don't even want it now. This has been nothing but a hassle from the moment my boyfriend placed this order from the TV delivery to the tab. I'm done. I will never ever use Walmart.com again! So beware!
Reviewed Jan. 25, 2012
My name is Cole ** and I am from New Albany Mississippi. On the morning of 01/24/2012, I called customer service and asked if WalMart cashed a finance companies check. I told the lady that I had a check that was $800-$1000 because I was unsure of the amount of the check at that point. The lady said "Sure sir we can do that for you, but we will charge $6.00." I told the lady, "Great, ill see you guys this afternoon." I rushed to the finance company before it closed to fill out the remaining paper work to get my load approved. The Check was made out to Jessica ** or William ** , Jessica being my Fiancee. I took that as either one of us could get it cashed since it said Jessica ** or William ** and not Jessica White and William **. And this is what my Finance company thought to. I went to customer service and asked the lady, whose name was Pharrah ** and was very rude to me, if i could get this cashed.
She then told me Jessica would have to be there too. I then asked why since the check was made out to Jessica or myself. She then called a very young lady, 18 or 19 years of age, over to ask if she was allowed to cash it and she then told me no we cannot. They told me the problem was Jessica's name was first on the check and they could not cash it without her being there even though the check was made out to Jessica ** or William **. At this time, I was a little upset but called my finance company and explained to them my situation. They were nice enough to stay open past closing for me to bring my check back and alter the check and placed my name first on the check. They then called WalMart in New Albany, where I had just left, and explained to them what they had done.
They could not write me a new check since it was past closing time and their computers were down. They explained to the lady over the customer service department, whose name was Judy, that they had altered the check and the manager of the finance company asked Ms. Judy what was the problem the first time I came to try and get it cashed. Again she told us that Jessica's name was first on the check. So She then explained the altering she had done to the check and asked her will Mr. ** have a problem cashing this check if he comes back up there. She then told us "No, not a problem just send him back and we will get it cashed for him." At this point my hopes were back up and I was happy again, especially since I am using the loan to get my fiancee and my 2 kids in our new home.
I went back to WalMart once again and find Ms. Judy and gave her the check. As soon as I handed it to her, she then looked at me and said, "this check has been altered." I then said "excuse me? " Again she repeated "this check has been altered." I looked at her an told her, "you just got off the phone with my finance company and they explained to you what they had done. You said I would not have a problem getting it cashed for me to come back up here." As I was talking to her she turned around and started walking away as if she had better things to do then to try and help me with my problem and was very rude to me when I acknowledged this.
At this point I asked to see her manager. She then called her on the telephone and turned to me with an attitude and said, "she said give her about 5 minutes and she will be up here." I then said "Ok thank you" and the reason it was taking her 5 minutes to get there was because she was standing around talking to some man, who did not work there or have anything to do with the store. A friend of hers I would guess.
She then came to me and asked "What seems to be your problem? " I then suggested to her maybe a "how may I help you" would have been a better way to approach me about the situation. I then explained my situation to her. She then told me that WalMart does not cash a finance companies check. At this point, I was very upset because I had been back and forth between WalMart and my finance company trying to get what I needed to get done to get my money for my house. I asked her "why did you tell me you would cash it for $6.00 then? "
She replied "I wasn't the one you talked to." But my finance company just had gotten off the phone with the lady over customer service (Judy) , who was standing close to us, and I said "but we talked to her" (Judy). I then asked to speak to the night manager's manager, and she then replied with, "I'm as high as you gone get tonight baby." Very Unprofessional with the position she has gotten. I asked for her name and she then refused to give it to me and told me to leave the store.
My problem with this is that your store told me twice that they would cash my check, and told my finance company once that they would cash the check. But when I had all of my stuff together to get the check cashed and after my third visit to the store, all of a sudden they don't cash a check from a finance company. Why couldn't they tell me that the morning I called? Why couldn't they tell me that the first time I came up there when they said the problem was Jessica's name was first? Why couldn't they tell my finance company that when they called to see if i would have another problem getting it cashed? The Night Management at the WalMart in New Albany Ms is very unprofessional and rude and handled this situation completely wrong in every way possible. I am very unhappy and do a great deal of business with you guys, but tonight has made me reconsider my options on local grocery stores and I will not be steeping foot back in your doors until this situation has been handle properly and the way it should of been handled from the start.
Like I said, the head manager at night refused to give me her name, but she was a fat woman that is the only was I can describe her. I wasted $15 dollars in gas going back and forth trying to get what your employees said I needed to have done in order to get my check cashed just to get the way I was treated tonight. I would like to have the gas I wasted paid for and the right steps taken to have good management in a good quality store. You will be hearing from me and my contact number is **.
Reviewed Jan. 24, 2012
I want the world to know how I was violated and mistreated by Wal-Mart managers. I took my car there to be serviced. In turn, I was falsely arrested, because of poor management training. In this video, you will see pictures where Wal-Mart failed to put the skid plate back on properly. Later, it came off on my way to Louisiana. Once I returned to Georgia, I was told to come in the store. When I came in the store, I was disrespected by the assistant store manager, and told it's just a Dodge Charger, and everybody has one. Wow, I was thinking the same thing when he told me that! Here's a link to the video on YouTube: **.
Reviewed Jan. 24, 2012
This particular greeter is usually in the garden center of the Walmart on Epps Bld in Athens, GA. He will start up a conversation about politics and bad mouths the President and the people running for President. It is getting to the point that I will not visit Walmart if he is there. He is an older gentleman with a scruffy beard and a bit on the plump side. I know he can express his opinion about topics but not while he is working. He makes me very uncomfortable and if this continues, I will stop shopping at Walmart and shop at one of the other stores in my area.
Reviewed Jan. 24, 2012
I have used cover girl eye liner and mascaras for years but the quality and quantity has dissatisfied to the point I have started using another companies' makeup. If u could just go back to the way they were, you would have me back... signed... unhappy customer.
Reviewed Jan. 24, 2012
We have shopped in a lot of your Wal-Mart stores and everyone of them have junk for shopping carts. I don't think you ever do maintenance on them at all. They either thump, pull off to one side or the other or they are difficult to push. It seems like once in a while you could get one in decent order.
Reviewed Jan. 24, 2012
Continuous sexual harassment by my manager Terry ** at Wal-Mart # 0094. A complaint was filed at the beginning of January 2012 to no avail. Now Terry has changed my work schedule without notification and has caused me to miss work and look like a no-show. Terry has also given my low productivity (DA) when I'm only a cashier that does not stock palettes. This in turn will not allow me to transfer for 6 months with this infraction on my work record. Please advise of any other steps I need to take to correct this matter or be transferred to another local store in my area. This is my first job and it turns out to be a horrible first job experience.
Reviewed Jan. 24, 2012
I have noticed that you do not carry Walmart brand charcoal. Store in Mission, TX told me that it was a seasonal item. People in South Texas barbeque year round. There are around a million barbeque pits in South Texas alone. I like using your brand of charcoal. Please consider supplying South Texas with your charcoal.
Reviewed Jan. 23, 2012
I'm sick and tired of going to Wal-Mart at Pikeville, KY. It has the worst service ever! They never have enough registers open for business. I went in last night, January 22, 2012, and waited 35 minutes to get out of there. I will not be back! There is one 30 miles away, that is so much nicer, and have people working there. This is not my first complaint on this store, but it will be my last! I own a business, and I am well aware of how one is run, and this is no way to treat people. My time is more valuable, and I refuse to wait in line over 10 minutes to check out. It is ridiculous!
Reviewed Jan. 23, 2012
I bought an air bed from the Wal-Mart on 4893 Lone Tree Way Antioch, CA. I've had to return it too times before, after about 3 or 4 weeks of use. They wouldn’t hold air overnight. So the last time I upgraded to the more expensive bed hoping it wouldn’t have the same problems. But I had to return that one too. But this time the floor supervisor told me don't bring the bed back because they wouldn’t exchange it again. Then she said to look at the new policy on the air bed is only guaranteed for 15 days. And I was thinking why would Wal-Mart sell something that only had a 15 day return policy.15 days? Really, now for a $55.00 item, it’s just not Wal-Mart.
Reviewed Jan. 23, 2012
First off the issue tonight was with a cashier named "Inca", which I'm not sure if that’s her real name because she didn't have a name tag but she was the only cashier open at approximately 12 am. She was very rude, disrespectful, and unprofessional. I suppose she was waiting on a manager approval or price check for the customer in front of us, so I asked her if she could suspend the transaction and take care of us. She ignored me and turned to talk with another employee, so I left without the item that I came to get. We always have issues at this location. The customer service is terrible at this location. The employees are not trained. They have terrible customer service and have ghetto attitudes! This location is just around the corner from my house but I will go out of my way to shop elsewhere.
I have continued to shop with you out of convenience, but as of now I will definitely post a formal protest on Facebook and tell everyone I know not to shop at this location if something is not done about the employees and their attitudes! The Wal-Mart’s around Houston are all going downhill, but this is definitely one of the worst! My mother is a Sam's Club member and I was going to purchase a membership as well, but now I am considering CostCo even though it will be out of my way to shop there! We spend too much money at your stores, especially this location, to be treated like ** because our money pays your employees’ salaries!
Reviewed Jan. 22, 2012
I bought L'oreal Excellence hair dye, with the shelf price at 6.97. However, it rings up at 7.97, so the cashier did make the change. But this has been happening for at least 6 months. There were three other items where the shelf price was cheaper than what they rang up. I was fed up and didn't say anything more. Walmart always gets away with ripping consumers off.
Reviewed Jan. 22, 2012
First of all, I wanted to write this to the owner of Wal-Mart. Wal-Mart is supposed to have low prices. I think that's bull. I have gone to lots of other stores, and buy the same things, for lower prices, which is what Wal-Mart was made for, people who didn't have much money. Sam would be so upset if he knew. What really makes me angry, is how Wal-Mart in Donaldsonville is with their plants. They won't water them like they're supposed to, then when they mark them down, they're dead, or almost dead.
One day, there was a man putting plants, and I asked him what he was doing. He said, "trowing them away". I said, "can I buy some before you do that?" He said no. What the **. Is Wal-Mart that rich, that they can just throw everything away? I have a friend who works in the deli, and the ends of the ham, when they cut it, they have to throw away. I asked her why don't they give it to someone in need. She said Wal-Mart wouldn't even let them have it. All the people in the world is starving, and you'll throw money and food away? Shame on Wal-Mart for forgetting what Wal-Mart stands for.
Reviewed Jan. 22, 2012
Hello, Wal-Mart corporate. I was in one of your store this afternoon about 2:30 or 3 pm to cash a check. Store number 2475 at 1436 Dogwood Dr. Se Conyers, Ga 30013. I dealt with a Sonia in the checking department. I presented Sonia a check drawn from Wells Fargo bank, issued from Forsyth county North Carolina where I used to reside. I now reside in Conyers Georgia. Sonia refused to cash my check, asking me personal question that has nothing to do with cashing a check. The check was written to me at my new address in Conyers and I had proper identification.
Now, I drove six miles to your store and six miles back home, that's a total of twelve miles driven, when I had called the store before and was informed that Wal-Mart would cash my check. All said and done I could have stayed home and waited until Monday when the banks open up, but an employee stated my check would be cashed. I would like the store manager to speak to Sonia to stick to her job and if she felt something was wrong with my check, she should follow company policy and call the police instead of prying into my personal business.
To set the record straight my daughter was murdered a few months ago and I now have my custody of my grandson. The check is from the state of North Carolina where my daughter and grandson and myself used to live. There was nothing fraudulent about it. Please speak to Sonia about making your customer waste time and gas over stuff like this. My feelings were very hurt. I have not gotten over my daughter death.
Reviewed Jan. 21, 2012
Whatever I can do, me and my girls went to the betas one day all stacked up, covering the holes, in hardly any water all dirty and no food. We went to the spring water section and poured spring water in each one and opened a beta food container and fed them! Every time we are in there, there are fish stuck to the suction filters, most dead and some still alive, and the other ones dying because the filter where the water should filter through is filled with dead fish and blocking filtration and oxygen.
The Walmart in Wilmington, NC is a deplorable place for the fish. When the pet section guy sees us coming, he leaves! There are, l believe, over 30 fishes at times stuck to the suction filters. It's awful and traumatizing to my girls. They look every time we are in there and we don't leave until someone does something. But they have an attitude and the minute we leave, they let it happen again.
I also have a huge complaint and Walmart has lost all my business as far as pet products. They stopped making their brand of cat litter. It was a brown box with crystals in it. I used to buy the whole shelf of litter. They got rid of the whole brand of Special Kitty. There was an orange box, a green box and the brown box had the crystals in it. I have never found a better cat litter and they have taken the whole brand off the shelves. I now do all my shopping at Petsmart for all my 14 animals.
Why would you take away something that they could not keep on the shelves long enough? I used to have to travel to different Walmarts because they were always out. I want the brown box of Special Kitty back with the crystals in it. I put him to work every time I'm there, but I find the same situation every time I go there.
Reviewed Jan. 20, 2012
I have been going to the Wal-Mart in Brighton, CO for over 5 years. The customer service is so bad I used it as a test of my patience. Most of the people, from the pharmacy to customer service department (terrible) are rude, disinterested, and sloppy with an attitude. Today I was standing in line at the pharmacy when the lights went off (in the pharmacy) and the same rude woman that I have seen so many times told me I would have to come back at 2 pm.
I have worked in a business where customer service is premium and have had one issue in 18 years. If they can't do their job with grace, they need a job where there are no people or issues. I am finally going to drive the extra miles and give my business to a different store. The Brighton store needs a good cleaning and organizing, along with a manager that knows how to manage. Do something! Wal-Mart’s reputation is awful and it's obvious they don't care.
Reviewed Jan. 20, 2012
I bought Equate Miconazole 1 for a yeast infection. The insert came out and I was out my money and it did nothing for my yeast infection. I called the number on the box and gave the box #1BT0292 exp 7/12. I got a message to call back, so I did. I spoke to a customer service rep. All she did was take the information and I've heard nothing since. This happened in December. It says on the box satisfaction guaranteed by refund or exchange. Neither of which I received. I will not use the equate brand again. I will go with the name brand. Thank you.
Reviewed Jan. 20, 2012
I didn't know that if your child helps you load your merchandise onto the conveyor and they touch something that is an age-restricted item, Walmart will refuse to sell you that item. I and my husband are well above the age to buy cigarettes and alcohol as well as clear coat spray paint (the item in that was touched by my son). It's ridiculous! I left angry! I am not shopping there again and will not renew my Sam's Club membership either.
Reviewed Jan. 18, 2012
I often shop at the Walmart neighborhood food market on 9700 Hillcroft St Houston Tx. No complaints until lately. On my last two visits, I was in a hurry and did not notice the date on the merchandise until I opened it, on both occasions. Why is it so hard to check these things before a consumer buys? Walmart is not like it used to be. I am very disappointed with the merchandise I purchased at this Walmart store.
Reviewed Jan. 18, 2012
One star, this store experience bad weather and it affected the cash registers electronically. Cash was the only check out method. Several customers were very upset with the cashier, but for the most part everyone else just took it with a grain of salt. They handle the pressure pretty much except one customer was way out of line saying those poor choices of words. I think the management on duty didn't handle the situation well.
Just a suggestion. Training classes need for key personnel in charge in areas when things happen, i.e. first an announcement could of ease some of the problem by say over the loud speaker: Wal-mart customer, we are having problem with the register, please excuse us but we're working to get everything back in order. Just something for the buyers to understand that situation is being work on.
Reviewed Jan. 17, 2012
I purchased Kindle reader for my wife two weeks ago. She told me she did not want the Kindle and wanted to continue buying paper backs. I have lost the receipt and attempted to return the item and was told they could not find the item in their inventory because it was a new item. The manager Josh, who refused to give me his last name, told me he would not take the item back. The item was not opened until their managers did so. There return policy is written so small and no one is noticed about the return policy until you walk in to return an item. A good class action would force those arrogant managers to start realizing we the shoppers pay their salaries.
Reviewed Jan. 17, 2012
I have a 10 oz. "Holiday Time" 3 wick glass Candle from Wal-Mart. The glass cracked, picture taken for proof.
I lit the candle while getting ready for work. I heard a “crack” and then went to see what the noise was. The glass candle had cracked and top layer of wax started spilling out, with the wicks still lit! Luckily, I was able to blow out the candle wicks before the candle wax was able to melt, shift and carry the flames to the top of my wooden dresser. My guess, is that the three wicks were not placed directly in the center because the candle was laying on a flat surface so it should have burned evenly, but the glass had cracked at points by two of the three wicks creating a v-shaped piece of the side of the glass candle to break away.
Reviewed Jan. 17, 2012
I ordered a class ring for my son at our local Wal-Mart about the middle of Dec. and was told that it would be back in about 2 weeks or around the middle of Jan. around the 15th, which was good because my son would graduate on the 13th. So when I went to pick up the ring, I was told that it wasn't back, and would not be back for another 4 to 6 weeks, maybe even 8. I asked the lady why I was told 2 weeks and not longer. I told her the lady that took my order even wrote at the top of my order form that it would be back by Jan. 15th.
She looked at me like I was crazy. I asked her if they keep a copy of the order form for their records, she said they do. So when she found my order form and looked, and sure enough, it said it will be back by January 15, 2012! After that all she said was “I'm sorry,” and walked off to attend to another costumer. So needless to say, I will not be ordering from Wal-Mart again!
Reviewed Jan. 17, 2012
Walmart has really gone downhill over the past years. My biggest complaint is everything practically in the store is made in another country, mainly China. The quality of those products are inferior and a waste of money. The prices continue to climb and store shelves are almost empty the majority of the time regardless of the time you shop. If you bought a simple item as a vacuum cleaner, which requires HEPA filters/belts, etc. and return to the store, nine out of ten chances the item is no longer carried so guess what? No HEPA filters, belts, etc.
The selection of clothing is a disaster. If by chance you do find a clothing item that you do like, several things can happen after washing. The pants that fit great in the store have either shrunk, so it is too short or after the wearing it for a while, it becomes too big. Pants and shirts are hardly ever true to size and again, I hate to say it, the items are made overseas where it is apparent Walmart can purchase them in bulk at a low price and sell the items to the consumer at an inflated price regardless of the quality.
Walmart, once you advertised and prided yourself on "buying American", can we please go back to that time on all products to include food items? Thank you.
Reviewed Jan. 16, 2012
I have purchased two Emerson microwaves in the past 18 months. The first I purchase was model number MW8115SS manufactured May 2006. After 8 months, the outlet it was connected to would spark and create fire. I had my electrical outlet checked, and nothing was wrong with the outlet. So I bought another Emerson microwave model number MW1119W Suffix A manufactured in May 2010. After 6 months, it started to throw sparks and lights inside the microwave. It was not connected to the same outlet. I had always bought Emerson products but not anymore.
Reviewed Jan. 16, 2012
We had just recently got a new Wal-Mart in Tumwater Washington, which is 1 town south of me. I had noticed that they were selling fish and was pretty shocked, because a different Wal-Mart nearby had actually lost the privilege to sell fish due to various diseases and neglect. I decided to give this new Wal-Mart a try because their fish seemed healthy enough. I bought a golden mystery snail and some ghost shrimp. The first night the snail was dead and 2 weeks later, the shrimp were all dead. I have been caring for fish for 10 years now and fish don't just die in my care.
Now, every time I visit the pet section for food and replacement filter cartridges, I see tanks full of dead fish, fish eating other fish and dead snails rotting. The betas are stacked on top of each other causing the air holes to be blocked and most of their betas look very sick. I felt bad for them and decided to take one home that I noticed had fin rot and I was able to treat it. Next time I go into that Wal-Mart, I will be speaking to the manager and at the very least they will allow me to voluntarily clean their tanks, perform water changes and treat sick fish accordingly or else.
Reviewed Jan. 15, 2012
Items either do not have price listed on the shelf, or as in my case price rings up higher at the register than on shelf tag. I was told by the cashier that I was trying to mislead her on the price and I walked out. I will never step foot in another Wal-Mart.
Reviewed Jan. 15, 2012
On January 14, 2012 at approximately 1:00pm, I attempted to return Christmas merchandise and was told by managers Rodney and Zion that "seasonal" merchandise is non-returnable and that because the product was purchased at a different location, even if it weren't "seasonal" merchandise, I still would not be accepted to return at his store.
I respectfully requested to see where such a refusal is stated in the return policy. 20 minutes and 3 managers later, I was finally offered an apology and refund without explanation for my delay and treatment. The reason I feel victimized is because I wonder how many other loyal customers have been turned away on valid returns simply on the basis of a "verbal" decline by an associate. It seemed as if the entire staff did not know their own employer's policies, and I had to suffer for it?
If I purchase a pair of swimming shorts at the end of summertime, am I then not allowed to return them if the season changes? I feel that compensation will be the appropriate remedy in this matter. I think my loyalty to Wal-Mart can be considered priceless. Unfortunately, I cannot afford a lawyer to take this further for all the customers before me who can't be heard and were lied to without explanation. I do however plan on contacting the Better Business Bureau to ensure the training issues are addressed. Thank you for taking the time to read this. Although my experience can't be changed, as a loyal consumer, it can still be recovered.
Reviewed Jan. 15, 2012
We went to the Wal-Mart store on Milliner Ave., Scarborough, ON for the passport photo picture to send to India for my mom. I paid $23.00 for it and she gave 2 pictures only. I did not ask her about the pricing and there was no price sign for the passport picture. As per my past experience, I thought I will get 4 copies of the picture. When I asked for two more pictures, she asked me $16.99 more for two pictures. I asked her, “We need 4 pictures or you refund the money.” She said no. I asked her for the store manager. She said, “I am the manager. It’s either you pay more or get lost.” I went inside to see the manager at customer service. Her name is Jackee.
She accompanied me to the portrait shop. She was not at her store. I gave my picture to Jackee. I told her to check with her and I would be back in the evening as I was getting late for my next appointment. She also told me that we have no jurisdiction of the photo shop. I was shocked to hear that being in the Wal-Mart premises. They operate the business that is misleading to the consumer. Moreover, they are using the Wal-Mart folder when they give the picture and the bill also says Wal-Mart.
I went to get my car near the door as my mom is an old lady. My wife told me she was back in the store. I went back at customer service and asked them to page Jackee as I want to resolve the problem. I waited 10 minutes. Another associate accompanied me to her (she was very kind). The photo shop manager declined to discuss with her about this matter. She told her to talk with Manager Omer. She paged him. The manager came after 5 to 7 minutes. The photo shop lady, when she saw the manager is coming, she left the store and went to talk with the manager, leaving her customer waiting there. The manager came and asked me, “How can I help you?” I told him, “You are just talking with her and very well aware what has happened. You tell me how you like to resolve the matter.” He said, “This store in the Wal-Mart premises is not in our jurisdiction. I can’t do anything in this matter.”
I left the store and left the matter as it is. I did not pick the picture. It was left at the counter by Jackee earlier. I went to the other photo lab nearby and got my mom’s picture done for $10.99 for the four copies. They are operating in Wal-Mart premises using Wal-Mart logo. And the manager’s statement is that it is not under Wal-Mart jurisdiction. It’s completely misleading to the consumer.
Reviewed Jan. 14, 2012
I purchased an Xbox 360 on December 27, 2011. I was purchasing this as a gift. The person I purchased it for got one from someone else so I decided to take it back. I was in no hurry, I thought I had at least 30 days since I had the receipt and it was unopened. I went to Walmart on January 14, 2012 to return it and was told that they couldn't accept it because it had been more than 15 days. I explained it was not opened and nothing was wrong with it but they said that their return policy had been changed to 15 days. I will start doing the majority of my shopping locally and give my money to local retailers. Thanks, Walmart.
Reviewed Jan. 14, 2012
This complaint started at the Wal-Mart Neighborhood Market in Sherwood on Jan. 2, 2012. My husband bought a "Parents Choice" brand of gentle baby formula. This is the brand we have used with our son for 9 months, so I know it well. I opened the can and immediately noticed it smelled bad, yet I continued to fix the bottle and test it for correct temperature. It still had an odd smell, so I tasted it and it was rancid! I had to return it right then and didn’t want to run in to the same problem so I went to Supercenter to return the bad formula and get more. I had no problem returning it after I told them there was something wrong with it and they let me get another can for even trade.
Great, right? No! I was shopping at the Supercenter tonight, Jan. 13, 2012 and had to again get formula like I do twice a week and everything seemed to be fine until I got home and opened the "new" can. First of all there was no seal like it had been opened previously. Second, I noticed my handwriting on the container where I always put the date when I open a can. I could not believe my eyes! I not only purchased the bad formula once, but twice! Someone just put it back on the shelf. What if it had been contaminated and I was a new mom and didn’t know better? I would think that would be more likely than what happened to me.
This is putting lives of innocent babies at risk. Not only did no one check the container before they put it back on the shelf but I can probably bet no one called the Neighborhood Market to have them check their stock. Totally disgraceful, Wal-Mart. You’re better than that. I didn’t make a big deal in the store because I’m sure with all the employees there it would be hard to blame anyone person. Shameful! This is a very loaded section and I am not going to approach what I think should happen. I love both stores, but I do know something better be done to keep this from happening again and I would like to know what it is.
Reviewed Jan. 13, 2012
On 12/19, I ordered a mother's ring for my wife for Christmas. When I selected the ring, it said that I wouldn't receive it for Christmas which was fine because I was ordering so late. However, I carefully selected a silver ring with genuine stones, entered in our daughters names and clicked and entered in my information. Right after I selected and got the confirmation, the screen showed a 14k gold ring and simulated stones! And it showed that the earliest we would receive it would be one month later! When I called about that, they said I could cancel and reorder. However, knowing that it was going to be a month to receive it already, I wasn't going to make my wife wait for her Christmas nearly until valentines! So, I decided to keep the order as is.
However, I am concerned that it is going to come incorrect in the names since the metal and stones are the wrong types. I have contacted them twice since it is now 1/13 and I still have not been charged for the item. The responses that I have gotten have ranged from "this is policy" to *** near " I don't care". Their website shows 1-2 business days for processing and then whatever shipping you choose for time for that. However, they told me that it is 20-35 days to process a "personalized" item. Why doesn't the site say that? Shouldn't it be a requirement to tell people that? I could be wrong. My wife and I purchased our wedding bands through them 10 years ago and those only took two weeks. Shouldn't this be the same?
Reviewed Jan. 13, 2012
This year, I had to buy presents for myself as well, because my husband got both hips replaced, and was in recovery. One gift I bought on 12-15-11 in Wal-Mart, Plano, TX, close to 75 N (today is 1-12-12) were black and white cozy slippers size 9/10 for $9 (without tax). I wrapped it and put it under our Christmas tree, because we wanted our 5 year old son to think that mommy got presents from Santa as well. So, I started to wear the slippers on 12-25-11 (Christmas day).
But after about two and a half weeks, which was on 1-11-12, I noticed some white spot on the black bottom of those slippers. Yes, a hole. No wonder, the bottom was just made from fabric. I did not have a huge expectancy from them, but two weeks? I think that’s too short, even for $10 dollars, yes. Now I count the tax as well. So, as I said, I bought the present for myself. Therefore, I had the receipt. I saved it mainly due to the toys I got for my kindergarten son. I wanted to be sure I would be able to return the gift, if it doesn’t work.
And here comes the second part of the story. I went with the receipt and the slippers to the mentioned Wal-Mart to get my money back and buy a different type of slippers. They refused to return my money, and said it’s my fault. Why? It’s because I used them. I said, yes, I did, but only for two weeks. Then, it got even worse. They let me know it is impossible the slippers be in those conditions, suggesting that I brought some old shoes and wanting money refund for a different one. I could not believe my ears, when the manager, Daniel, declined to give any refund, or his business card. Yes, it upset me, because there were other customers in the Customer Service area, and looked at me as if I was a criminal that wants to steal money, or how should I call that.
Yes, it did hurt my feelings, and then I screamed to get the manager’s full name, which is supposed to be Sheppard (first he gave me only his first name, second he repeated only the first name). It got worse again. They wanted me to explain how the shoes could get a hole in just two weeks. I believe they should explain that to me, not the other way, because they sell it, not me. I bet they bought it from China for $1 or so. I got upset; left the slippers there, took only the receipt back, and went empty handed to my car, where I burst into tears. I felt very humiliated.
As a matter of fact, Wal-Mart was selling these type of slippers only around Christmas, not sooner, not later. But even so, I was accused of lying and more. I called to their customer service line. I was told somebody will investigate the issue and give me call back. As you assume, I got no response. My next Christmas or any other shopping? Anything, but Wal-Mart.
Reviewed Jan. 10, 2012
On 01-06-12, I purchased online from Wal-Mart, an Even-Flo Journey Travel System for my granddaughter's baby shower, that she had listed on her Wal-Mart baby registry. I paid $139.86 online to Wal-Mart, and received an order confirmation, stating that my item was available in store number 3284 (which I chose because it was closest to me, and I had called them, and they said they did have the item), and ready for pickup on 01-06-12. I listed my daughter as alternate pickup. She went to Wal-Mart store No. 3284, to get the order for me, and was told that the order had been cancelled by their in-store dot com supervisor, Chris. I spoke with Chris on the phone and he said I should get a refund back into my bank account, in about 3 to 5 business days! He was sorry but they were out of the item. He also said that it was kinda deceptive the way things are done with Wal-Mart.com, because they state that items are in stock, when they are really not.
I also spoke with manager Airita in the Baby Items Sections, before purchasing this item, and she said she had one in stock, and that they go fast because she likes this item the best, and she pushes for them! I asked her to hold the item for me, because I was already online with Wal-Mart through the baby registry, and was paying for it right then, and would come and pick it up. I rechecked the baby registry, and it showed that the item had been purchased, so I asked my daughter to pick it up for me. I asked Chris, the dot com supervisor, why he didn't call me first, since he had my phone number and my daughter's phone number, before he cancelled the order, to at least give me the opportunity to choose, if I wanted to wait until the next Tuesday, (01-10-12, today), when they were to receive 4 more of these in their store.
All he could say was 'that's not their policy'. He was sorry that my money was tied up for days, that Wal-Mart had it, and I didn't have my product! I also spoke with Stacey, the supervisor over the department, and she was of no help, either. I do wonder how much money Wal-Mart gets in Interest on keeping customers' money for so long. In all fairness, the money should be immediately credited back to my bank account, if they can't produce the item that was paid for. I've been spending over $500 every month at Wal-Marts, but I am now finished with them. I do believe that they have deceitful business practices. They have my money, and I don't have a present yet for my granddaughter's baby shower.
Reviewed Jan. 10, 2012
When I got home, I wanted to do the survey that was mentioned on the receipt, but it would not let me enter the TC number that it asked for. After 3 tries, they cut me off and said, I did not have an official receipt, but as far as I know, it was, as I had just bought merchandise at the store this morning, and it was the receipt handed to me by the cashier. This is not the first time I have tried to enter this contest. There must never be any winners, if everyone has the same problem I did. Why have this on the receipt, if you do not want our opinion. Also, it is pretty hard to get the captcha to work. I tried and tried, not sure if this will ever go through.
Reviewed Jan. 10, 2012
We were in our local Wal-Mart today and as we entered the store, we were stopped by a door greeter and was informed that we were not able to bring our orphaned kitten into the store. We then explained that numerous CSM's and managers had seen our kitten and had no problem with her being with us. She is kept zipped up in a pet carrier and is never out of the bag to contaminate any meat or food items. She never makes a mess in her bag nor does she dig and scratch and yowl to where she is a bother and noise complaint. Many cashiers look forward to seeing her and enjoying her progress and we get tips on care from everyone there.
She was rude in the way she went about it and up until today we have never, ever had a bad shopping experience there. We do all of our shopping there as well. We are also complaining because we see many little old ladies in the motorized carts with little poodles, terriers, chihuahuas and other toy dogs not on leashes or in bags or under control yapping and jumping about in the baskets and no one has ever told them to vacate the store. We feel we were unjustly discriminated against and we are quite upset about it as our kitten is secured and quiet the whole shopping time. And now, after taking her with us for the last 10 weeks, even past this particular door greeter, we are now being targeted unfairly.
This store also always has birds flying around who could contaminate the foods and yet they are never shagged out of the store. For all we know, the produce gets eaten and/or messed on by these birds who could be carrying God knows what diseases. All we ask is that until she is old enough to be left home alone in a few weeks that we be able to carry with us as long as she is secured within the bag and is never out of it. We can send a pic of her bag so it can be seen how secure it is for her.
Reviewed Jan. 10, 2012
My name is Rhonda ** and I bought two bikes for my kids and a one-year warranty on them both. My son’s bike needed to be repaired because the handle bars were stripped out. Then, Friday, 01-07-2012, my son was riding the same bike and the whole front wheel came off and it threw him over the handle bars and he has all kinds of injuries. Worst one being a possible fractured elbow. He was hurt pretty bad because of this faulty bike. I took the bike and my receipt back to the store number 0368 and told them I wanted to exchange the bike. I did not want it to be repaired and I told them what happened and they looked at me like I needed to repeat it. I need to hear a response--don’t look at me like I’m stupid.
They exchanged the bike and the whole entire time I was there not one person apologized for anything that happened. That upsets me. My son is in pain right now as I write this three days later and it’s from a faulty product. I put a complaint in on another page and have not received any kind of reply, so I’m done being nice. Now I want someone to apologize to my son and me for not even trying to be nice about the situation and for selling us this bike with missing parts so he can flip over and get hurt. You guys make it right or I will lawyer up because I’m tired of your people in the Parsons Wal-Mart being rude all the time. And I will quit shopping in that store. Just make it right, please.
Reviewed Jan. 10, 2012
Went shopping at your store and spent $201.17. When I was exiting the store, I was stopped and asked to produce a receipt for my grocerys because I had pop on the bottom of my cart. I felt like I was being treated like a theft. I am very upset, I spent a lot of money there.
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