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Wal-Mart Reviews

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About Wal-Mart

Walmart Auto Care Center offers automotive maintenance services within Walmart locations. Its services include oil changes, tire installation, battery testing and replacement, and multipoint inspections. This integration allows customers to address vehicle maintenance needs while shopping for everyday items.

Visit www.walmart.com
Pros
  • Affordable prices on many products
  • Wide variety of items available
  • Frequent promotions and discounts
Cons
  • Inconsistent customer service quality
  • Long wait times at checkout
  • Frequent stock availability issues

Wal-Mart Reviews

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    Page 28 Reviews 3825 - 3975
    Customer Service

    Reviewed May 6, 2015

    I am a person that goes to Wal-Mart quite often, even though the customer service is terrible. I went to the Wal-Mart on Jog and Forest Hill in Greenacres Florida. I bought a pack of chicken. I looked at and put it in the basket. I went to shop for other things, checked out, put things in front seat of car, sat in the car and started smelling a foul order, it was sickening. I started going through the bags, smelling everything and it was the chicken, just putrid. I WENT back in the store to give it back. I AM DONE WITH WAL-MART.

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    CoverageStaff

    Reviewed May 6, 2015

    On May 3, 2015 I bought a light beer for my husband. I bought a wrong kind then brought back to the store to return or exchanged to the right one... They refused my returned. Ask to speak a manager... Manager could not do anything. What kind of returned policy is that??? Can returned or exchanged... Never shop at Walmart again and again.

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    Reviewed May 3, 2015

    The Betta fish were terribly treated. Why are they in little jars? These fish need much more than they are given. I was disappointed when I saw this. I do not plan on buying fish from Wal-Mart, and I recommend you don't either.

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    Reviewed May 3, 2015

    There are too many dead fish in the tanks here. They're floating around the tank circulation systems and I've watched two die today. I haven't seen anyone come back here to feed them at all and I am very displeased with this. If you're having fish die then please check the tanks and clean them when necessary.

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    PricePunctuality & Speed

    Reviewed May 3, 2015

    I bought a chainsaw. The first was bad and 2 sat in my laundry about 6 months, and now that junk won't run. Now that's two of them I have got. Neither one was worth nothing now. The Walmart says there nothing. Me, my wife and mother-in-law are in your store everyday. If cannot get anything done to resolve this problem I know one family won't make a difference, but I work for the biggest tire store in my town. Word of travels fast. Thank you very much. Have a great day.

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    Staff

    Reviewed May 3, 2015

    On May 1st 2015 night, I bought a 60 inch element hd led tv and when I opened the box there was a 50 inch inside. I took it back to the store. The manager in the floor said she did not have authority to exchange, to come back the next day. I went back the next day and the manager said he had no authority since there was a different item inside the box. The Walmart manager also stated that it was manufacturer responsibility. I called the manufacturer and they at least had the courtesy to open a case and said the store would have to exchange. The manager once again said he had no authority to make a decision. I called Walmart customer service and the operator said that it is the manager who can help.

    I finally looked at the manager in the eyes and asked firmly if he had the authority to help me. He finally confessed and said yes he can make a decision and his decision was not to exchange. I left in disbelieve not only for myself but how many others fall victim to this individual. His credibility is none after he lied. I demand respect, I demand results. I ended going to best buy and buying another tv. I'm stuck with a tv that doesn't even and is not the one I paid for. Is this the kind of treatment customers get?

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    Customer ServiceStaff

    Reviewed May 3, 2015

    Walmart's products and customer service suck! I once bought a pan from them, and now every time I cook my pasta, the paint boils off the pan, and I find random chips of paint mixed in with my pasta. So disgusting! I also once had to wait for somebody to get paper towels into the restroom. I washed my hands, and I had to repeatedly tell multiple Walmart employees that there were no paper towels. I finally got this nice guy to call it in, but I waited until my hands air dried, and STILL NO ONE CAME! I started fuming out and got so mad I left the store.

    I also once went there on Black Friday, and when I went to check out, I waited a half-hour before coming up to ANOTHER LINE merging into ours. Everybody started getting mad, and I almost got into a fight. So mad, I then went to a local grocery store to do my shopping. I AM SO DONE WITH WALMART, and I now understand why my family hates them. I also found out that the employees are being paid less than minimum wage! That is why customer service sucks, I bet!

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    Staff

    Reviewed May 3, 2015

    I had a Walmart employee grab my arm when I was not even about to leave the store. I was not stealing or about to steal. He grabbed my arm so hard it left marks on it. I asked him to let me go, and I was walking beside him and he grabbed me even harder! I was also going to return some of my own items, and they stole them! So, then the next time I went in there... I paid for everything as I always do. HOWEVER, they tried to grab the bags out of my husband's hands. The same employee scratched my husband, so we called the police in the parking lot. The police took their side and said "one side is always lying", so they wanted my husband to make a statement. I told him to decline.

    So another officer, who has a grudge against women went back in and said that the video didn't show him grabbing the bags and scratching my husband. (WHEN THE EMPLOYEE APOLOGIZED FOR SNATCHING THE BAGS OUT OF HIS HANDS.) The police wanted to arrest my husband and let Walmart abuse their customers/power. Now my husband will have a scar on his hand; yes, he did draw blood from my husband. Walmart lets them get away with anything and the police are there to back them up! So, if you are accused of anything at Walmart... sorry to tell you, but you're screwed. The police will take Walmart's side every time.

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    PriceStaff

    Reviewed May 3, 2015

    I live in Hattiesburg, MS 39402. We have two Walmarts. My husband worked for UPS for over 30 years and had a massive stroke at 48 leaving him paralyzed on one side. He's able to use the chairs but there is Never ever one charges if so we can't go far or it's dead. You have pull him. In one visit PULL him to the front with no help. It bothers them. I have seen the store on hwy 49 make fun of new handicapped employees while they do nothing at all. It's always social hour and lots of friends stealing just out in the open. They always charge me with stuff that Is not mine and act like I'm the crazy one. The store on 49 I had to eat over 300 so far which is hard when you're on social security. They offer no assistance ever to do anything at all-- ever.

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    Customer ServiceStaff

    Reviewed May 1, 2015

    This episode involved a failed Panasonic microwave I had ordered online. Product lasted less than two months. I was worried about its cheap door latching system but that concern ended when the machine died completely. Just as though it was unplugged. So, with unit and receipt in hand, I returned it to the store where I'd picked it up. There are signs behind the service counter with all the rules. Well, not quite all. They only allow returns when all the parts are returned.

    Did you know the manual is a part? I didn't. Did you know that extended warranties are refundable only in the first 30 days, no matter the product is still in factory warranty? And did I have the order number? I believe ALL the rules should be posted. If they are posted somewhere, staff sure couldn't point me to them. But persistence paid off and I got a store credit for the entire purchase. (I was polite but firm.) Two stars due to their finally acquiescing to my refund request. I might add that I had called the dot com number so as to avoid just this kind of thing, but their service was down!

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    Verified purchase

    Reviewed April 30, 2015

    Beautyrest Studio 12.5" Plush Eurotop Mattress. Model No. M93322.10.7801. I am highly upset and irate on how horrible of a service we've received within the ordering of this product. It was ordered online March 4th. I just received my mattress today March 23rd. Not only did it take nearly a month. I received my mattress dirty and with open holes in the plastic. I'm extremely upset due to such a delay on processing and then to receive a look alike used mattress! I will never order from Wal-Mart - not purchase an item for this company again. Due to such a horrible experience I will rate this experience a 0, not excluding reporting to BBB and other sources. This is absurd! I can't even believe I paid $305.00 for this mattress. When I could've went to another store. I trusted Wal-Mart would be best. Proved me wrong. I will continue with writing to corporate and other sources. This matter needs to be resolved as soon as possible.

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    Customer ServiceStaff

    Reviewed April 28, 2015

    After reading these, our Walmart in Watertown WI isn't so bad, but I won't buy fish there because I don't want to "contaminate" my aquarium with diseases, etc. I feel bad because there is definitely neglect going on there. I mean the aquarium is filthy and there's usually 2-3 dead fish in each tank. They never cleaned inside or out, to the point where the fish inside begin to decompose. They don't even use gravel, they place a sticker under the glass making it look like gravel. The fish always seem very inactive, probably from a lack of food and stress.

    The employees and management there are ridiculous. I've had at least 4 different "sales floor" level employees attempt to kick me and my girlfriend out at night (even though it's open 24 hours and we buy something almost every time we go in). Even had a manager check my DOB on my ID to make sure I was 18? I still don't understand that one. Just unbelievable how a place can have such poor customer service and stay in business.

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    PriceStaff

    Reviewed April 27, 2015

    Because of how I saw employees treated I stopped buying anything at Wal-Mart 11 years ago. It continue to get worse. When millions of complaints forced them to at least pay more, I predicted immediately they would remove employees to match the cost. Shutting down the stores is exactly what happened, and NO it had nothing to do with the plumbing excuse. But the same effects occurs in almost all United States business. The Walgreens where I used to work, along with almost all other stores I enter, have half as many employee hours as 10 years ago when I always had overtime. So what is the real cause? Customers are just as greedy as the CEO, except instead when they cannot make more money, they just want things cheap, without regard to quality or where it is made, as with slaves in China. If this continues, the United States will soon be destroyed; probably owned by China or controlled by Muslim religions so woman will not have jobs beyond their husbands.

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    Staff

    Reviewed April 26, 2015

    I was at a Brampton Wal-Mart store and was on my way to pay when I noticed about 15 disgraceful cups with dead fish in half of them and the rest full of slowly dying fish. The cups had about an inch and a half of very dirty water full of a lot of fish food. I asked to speak to a manager and she showed very little concern about the situation. She told me that the vendor that took care of these fish was supposedly coming out to the store on Sunday April 26. She then had someone remove all the cups of fish so other customers would not get upset by this horrific abuse of animals. I am calling the corporate office on Monday but I tried to take a picture of the fish but they were removed before I could. People need to stop shopping at Wal-mart. Clearly does Wal-Mart need to make money off these poor suffering animals when they refuse to take care of them. Canadians need to stop making Wal-Mart richer. I will no longer be shopping at Wal-Mart.

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    Customer ServiceCoverageSales & MarketingPrice

    Reviewed April 26, 2015

    I have a lot of questions in regards to "Ad Match Guarantee". I went shopping tonight to run in and out and grab a few things on sale at 2 local competitors, and like always I have my items written on my list under the "Competitor's Store" listed with the items, description/size etc written and the ad match price available. I was price matching some items from "Walgreens" and the cashier asked me for my ad. I then told the Cashier that I didn't have the ad with me, and she began to look through a pile of her ads and told me she didn't have the ad. She called over the CSM and neither one of them seemed to be able to find the ad… She continued to tell me that without the ad they could not honor the price of the 'Cottonelle toilet paper' which was normally 6.97 and on sale for 4.49.

    The line behind me was growing and so was my patience. I asked the CSM so why is this my problem that I "The Customer" want to ad match an item from another retailer and #1 their policy states this: We will match any local competitor's advertised price. We do not require customers to have the ad with them to honor a competitor's. YET they would not honor the price match. Your meaning to tell me that in the ENTIRE store.. nobody had a Walgreens’ ad??? And that's not problem? WHY? Policy? Since when and where the hell is this policy stated?? Then you want to waste even more of my time, and the other Customer's in line while your pull out your cell phone and try to google it? REALLY? I said "Forget it, I don't have the time nor patience for this." They didn't have anything to say and she continued to charge me the FULL price of the item.

    THEN I have the ad for Smith's to ad match their "Kroger" 32 oz cheese for $4.99. She then tells me... "We no longer match store name brands for other store brands." REALLY? When and Where did this take place? There's all these "Policies" yet nowhere on the policy area of the website give this BS. I have spent hundreds of thousands of dollars in Walmart over the years, and after the way these idiots treated me tonight and wasted my time, it will be a cold day somewhere before I step another foot into a Wal-Mart!!!

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    Sales & Marketing

    Reviewed April 24, 2015

    Your company sucks and every time I see one of your associates at stores trying to push sales I will do all I can to prevent future customers from signing up with your company. You send job overseas when we have lots of people here that are unemployed. You are quick to take our money and then you take 4 weeks and maybe more to give it back to us. So yeah every time I see you guys at Wal-Mart trying to sell your services I will make sure I am heard by the customer you approach.

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    Staff

    Reviewed April 20, 2015

    So I quit my job today because Wal-Mart really isn't a great company to work for. They don't value good employees. I had stress level that were way too high to be a twenty year old.

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    Reviewed April 20, 2015

    Dozens of dead Bettas at Milwaukee Wal-Mart. Does Wal-Mart really think it will sell 93 Bettas? It looks like at least 20 are dead and another 20-30 will be dead in days.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed April 19, 2015

    WHERE DO I EVEN START... first off the night CSM and manager are absolutely unbelievable. So rude I have never been treated so horrible in my life. And when I tried to address this with a different manager on another shift they apologized and gave me a $20 gift card. So I let it go. Went back a few days later same thing. Treated poorly, half of the employees know the policy. The other half honestly has no idea. They make up their own rules as they go and again when I tried to address this I took it to corporate absolutely nothing done. A week later I went back and unfortunately same exact thing. Treated poorly, harassed, followed around the store. I use coupons and price match. I'm sorry your policy states your price matches the lowest price so obviously you are going to have customers that would like to price match so you would think that every employee will know the rules not... Not Wal-Mart!!!

    I live in a very small town. The closest Wal-Mart is about an hour away but to be honest I don't think I would even drive there to use the price matching policy. I would rather pay more and be treated like a decent human being and save a couple of dollars and be treated like **. I can NOT BELIEVE that corporate is ok with this. They must be because they obviously have not tried to change anything at the store. I have called in 3 different times in the last month complaining about being treated poorly, employees not knowing the policy, and being harassed. Not one thing has been done. Wal-Mart has definitely lost another customer and from the looks of all of these complaints it really doesn't seem like they can afford to lose too many more.

    I will absolutely drive over an hour to go to the nearest Meijer. I hope you are all happy. I will take my business elsewhere. I would not recommend going to Wal-Mart unless you like to be treated poorly, unfairly, pointed at, and laughed at, talked about right in front of your face, and embarrassed at the register. I most certainly do not expect anything to happen from this complaint. I certainly do not expect that since nothing has happened from the last 3. It is literally pointless. They don't care so let this entire business go down while I sit back and laugh. It will be your fault hundreds of people are out of a job because you can't do yours. Do not bother to contact me because you will say the same thing as you did before. You are wasting your time.

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    Customer Service

    Reviewed April 15, 2015

    I bought an rca pro 10 tablet in February at Walmart in Woodsville, NH. It lasted about 6 weeks and then it died totally. It would not even turn on anymore. I called Walmart to see if they would replace it or give me a refund and they said no because their refund or replacement policy was 15 days. Well how convenient for them because the product does not screw up for about 4 to 6 weeks. The sad thing is they know that that model is junk and they are still selling them. Bad way to do business Walmart. I hope you lose lots and lots of customers. I would advise people to not buy any electronics from Walmart. They are ripoffs and thieves.

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    Staff

    Reviewed April 15, 2015

    Bike was bought as a gift however it is a men's bike. A woman's bike is available in the Dunkirk store for the same price. The bike was not ridden because of its size. Person that it was bought for is disabled and was unable to return the bike due to weather and personal issues. She would like to exchange the men's bike for the woman's.

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    Reviewed April 15, 2015

    Visited Manning SC and of course stopped at the Wal-Mart. The stores in MD do not have fish there - were dead and sick fish, dirty tanks - yuck.

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    Staff

    Reviewed April 14, 2015

    The fish are not taken care of. They were overcrowded and with dead fish. Most the snails were eating them but that's hard to watch especially if you're a little kid. Bettas looked dead, my mom was like, "the bettas are dead." I'm just like "mom no they're not." She was so angry too that they had to suffer like that. There is no light for them so they are in constant dark and in 1in round containers they can barely move in. Torture, pure torture. They shouldn't have fish. I've never been able to keep their fish for longer than 2 hours. It's sad because they are so sick they get into a healthy cage and die of shock.

    I don't think they should have fish because they don't clean tanks. I'm about ready to apply there into the fish section just so I can make them better. I also wouldn't put damn near 30 goldfish in one at least 4x4 tank. It's abuse. I want an angel fish. I bought a 10 gallon tank for one fish because the others looked too small. I would hate to be a fish looking out there or next to you and a snail is eating your best friend. All that fish is waiting for is him to be next and hoping he can't feel it. A fish wanting to die-- that's fish suicide. All because they can't clean a tank or make enough room for it. This makes me very upset.

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    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed April 14, 2015

    Their overnight shipping is a scam! I ordered overnight Monday morning but I see no shipping confirmation for that day. I get a "your package is on the move" email the next day and guess what? It won't get here until Friday! I am not going to let these dishonest practices go unchallenged. I DON'T CARE HOW BIG THEY ARE. I can only wonder how many additional millions they pocket yearly by advertising expedited shipping and only delivering standard. They certainly DO NOT PAY THE SHIPPERS b/c if they did... I'd be getting my package the next day as advertised. IF I PAID THE USPO for next day shipping guess what? You got it! Insofar as customer service is concerned, they cannot sell me on that lame excuse "oh, you have to add 2-3 days processing time sir"... if that's the case then DO NOT ADVERTISE NEXT DAY SERVICES!

    I want the money that I paid for expedited shipping reimbursed. It's only fair. FOR THOSE OF YOU READING THIS POST... YOU HAVE BEEN WARNED! WALMART NEXT DAY SHIPPING IS A SCAM!

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    Verified purchase
    Staff

    Reviewed April 13, 2015

    My visits to this store were a horror story - I won't bother with their nonexistent photo dept. My nightmare began when I purchased 2 folding tables. Upon reaching my destination I saw that one table was damaged. I returned to exchange it. Except for the slowness of the computer system there was no problem. As it turned out I didn't require the tables and returned them unused the following day. The clerk scanned my receipt and told me both tables had already been returned. I informed her that I exchanged one the previous day. I was unable to immediately find the return receipt but they found it on the computer. The clerk then disappeared for at least 30 minutes. When she returned she had another lady and a security guard in tow. The other lady said she had watched video of me walking into the store without a table and leaving with one then accused me of stealing the table and scamming the store.

    I pointed out my receipts but she said I would get no refund and take my tables. When I asked if the damaged goods had gone out she said "not until Monday". I then asked her to check for the damaged table. She said she'd check and if she found one she owed me an apology but if she didn't the matter was closed. When she returned she admitted that the damaged table was there and did apologize. After about 2 hours of defending myself against these baseless accusations I was finally issued a refund. Unbelievable.

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    Customer ServiceStaff

    Reviewed April 12, 2015

    Walmart fought for over 10 years to build in our small town. Finally, when it came to pass, what a disappointment! This store is under-stocked, poorly maintained, and it's hard to get somebody off their cell phones to wait on me. If you walk through, you will see that each cashier has his/her cell phone next to their register. But....there are countless number of employees standing around chatting while you're trying to get help. And the worst? When you do find someone willing to help you, they don't speak ENGLISH!!! They have no idea what a toothpick is, let alone where to find it.....

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    Verified purchase
    PriceStaff

    Reviewed April 10, 2015

    I went to check out and the lady overcharged me with the donut prices. Donuts were supposed to be 12 for 4.50. After I let the lady know she argues with me. A guy goes to check and sees that it's accurate and she still doesn't give me my money back because it wasn't in the system. Then I try it and it's a little hard and tastes disgusting.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 8, 2015

    April 2nd 2015, online at Walmart.com I custom built a ibuypower desktop computer for our son's birthday present. Placed order went to Denton Walmart on the 3rd of April 2015, to pay for the computer everything is going well to this point. Waited a couple of days for some sort of email from Walmart.com, finally checked Walmart.com website and discovered that my order was cancelled because of non payment. I wonder how many people lost their receipt and are now out of their money and product that they thought they purchased. I have been told by the associate who answered Walmart.com when I called that I was not the only one having difficulty with Walmart.com and that other people were in the same situation. And that Walmart was having difficulty trying to figure out how to refund the money back to its customers who ordered thru the website.

    The following event took one and a half hours to resolve to the best of Denton Walmart ability. Went to Denton Walmart with receipt they could not find the order on their system, they called Walmart.com and were connected to home office, the associate was put on hold and they Walmart hung up. Walmart did that twice and finally the store manager called Walmart.com and they told him that we would have to wait 48 hrs and then call back. Basically they had the manager tell me this in hope that I would receive a refund within the 48 hr time frame or they were just putting me off. Today 48 hrs later I called Walmart.com and was told that I would have to wait another 48 hrs up to 14 days for the refund to my financial institution. So now Walmart is doing what banks do and investing the money to put it to some sort of financial gain.

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    Staff

    Reviewed April 8, 2015

    It's interesting that my wife has always said “you teach people how to treat you”. I was so excited to get a job at Walmart after being unemployed. I thought a new beginning and a new start. So I made sure I said “I had open availability” when I filled out the application, never thinking I would NEVER get a day off to attend church with my family. I had been with Walmart for 12 months and when asked about time off I was told I said... “I had open availability”. However, I noticed that other people had days off for their religious reasons. I have always been the happy, bubbly person making everyone laugh and probably talking too much with co-workers and giving too much time to help customers.

    One of my downfalls is spending too much time with the customer, but my customers tend to look for me when they get to know me. I was often told by customers that I gave them a brighter look for the day because of my attitude. However, the people with the short attitude seem to get more respect from Mgt. or they just don't push him.

    I am in my mid 50's just got an increase to $9hr. The day I was fired... I arrived at work at 4:56am, waited to get in. approx. 5:06 doors open, needed to make space for truck arriving. Things were tight so constant shifting, unloading truck, rotating, etc. My immediate supvr came by, “STOP what you are doing, to work the produce on the floor”, once completed HAD to use restroom.

    When I came out restroom I was being yelled at across the front of the store like a child to get over there b/c I broke cold chain. I tried to explain... “it wasn't 2 hrs and I was told to stop what I was doing”. She then told me not to speak b/c about to be fired. A few days later, I was told I would be able to come back to a diff. department. But that the person who fired me would just be looking for something to fire me again to prove she was right. I don't have a college degree and I may not be the smartest person on the block, but I still believe I could have been treated with a little more respect. Walmart Please train your leadership team how to treat their employees, perhaps you would have millions on employee retention. No hard feelings.

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    Reviewed April 7, 2015

    Why does Wal-Mart carry products for a time, then poof, they are gone. Just another reason to hate Wal-Mart. This is a product only available in stores. All stores are sold out in a 100 mile radius. Really? Meijer is coming to Sheboygan, WI. Thank goodness.

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    Coverage

    Reviewed April 6, 2015

    I bought a table and 6 chairs set from Walmart last year. 3 out of 6 of the chairs are coming completely unraveled from the top down. I had used them for two months last summer, covered them with a better homes and garden cover until covered them. About a hour ago backing is almost completely gone. Will never purchase another set, can't believe I spent 900.00 to use for two months.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed April 5, 2015

    I bought a Indian River Grapefruit juice which was rancid. I threw it away. Went back to the store on April 4 2015 & saw that they had 2 bottles of the same will sell by date of Mar 1 2015. It is amazing that in over a month they did not check to see that the products had expired. I took a bottle and showed it to the manager & told him that I had to throw a bottle away because it was bad. His response for very nonchalant - no apologies, no "thanks for bring this to my attention" no "let me offer you a refund for the bad bottle that you bought". I wonder how may other products are past due.

    Furthermore, they keep on charging incorrectly for product that have no code. For example I got a small watermelon which was supposed to be $3.48. Was charged $6.99 which was the cost of large. Had to wait 20 mins at customer service to get a refund. On other occasions, the cashier has no idea what the fruit/veg item (no code label on product) is, so they just guess & often get it wrong. It seems to me that Walmart is just going downhill & the staff do not care.

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    Staff

    Reviewed April 5, 2015

    I rescue Green Spotted Puffers from Walmart and nurse them back to health in my home. As you know, Walmart has a bad reputation as to how they treat their employees. They are just as horrible to their live "inventory". Green Spotteds are unique, intelligent, and very sensitive fish. They're people oriented, inquisitive, and they communicate with their tail like a puppy. Their life cycle is mostly a mystery so are not farm raised. Due to demand from aquaria stores and Walmart, poaching, overfishing, and destruction of their environment are bringing them close to being at risk for extinction. Walmart does not see to their special needs and treats them like "throw away pets." They can be found dead and dying in filthy tanks. They eat frozen or live food which Walmart does not provide and so they slowly starve. Some have tails and fins eaten by the more aggressive tank mates.

    Exotic Puffers have no place in Walmart stores. I began WALMART PUFFER RESCUE SHELTER to: First get them out of the Death Tanks, and second, Stop the Selling of Puffers by Walmart. By buying them, bringing them back from starvation and neglect, I am able to spare their lives and give them a chance to be adopted to good homes. For every Puff I write letters and petitions to Stop Walmart Puffer Fish Abuse. I have taken it on, as my mission, NO PUFFER LEFT BEHIND. I am on Walmart’s case pretty much whenever I'm awake. I am always respectful. I visit all the Walmarts in the San Francisco east bay and buy Puffs by the tankful. I drop in on managers and Pet Dept staff. On the web I circulate my Facebook page STOP WALMART PUFFER TORTURE & EXPLOITATION, and my petition to both Walmart and the company who they get them from, Quality Marine.

    Friday I was sitting with Spike, a tiny sickly emaciated Shelter Puff, and trying to get him to eat. He was doing better for 3 weeks, but he must have been so far gone from being starved that he's suddenly stopped eating. I was ranting on Facebook about how I wish I could make those Walmart Exec. watch this poor thing suffer and feel as crappy as we do, then it hits me... WHY NOT??? I grabbed ** (my guy) and took off with Spike in a bowl to Walmart Corp Office in San Bruno, CA. I have apparently made my presence known to Walmart. **, Spike, and I arrived at 850 Cherry in front of the big glass locked doors of Walmart Corp, where we were greeted by 2 youngish 'rank n file' corporate employees who, eyes wide, excitedly exclaimed "YOU'RE THE FISH LADY! "

    Security was already on us as the 2 hurried us out of guards reach, and towards the receptionist. They told her that we were the fish people they were expecting. I said I'm sorry, but I didn't have an appointment, the receptionist was not going to let us by her, and she wasn't happy to see us, or Spike. I explained that I wanted to see whoever makes the fish decision's so they could meet Spike. Whose last wish was for his life to make a difference to future generations of Puffs. Also that I wanted to make an Exec watch poor Spike try to eat a worm. She just gave me customer services #, and the guards followed us out as the 2 who were so happy to let us in, sadly waved us goodbye. ** says I must have made the morning memo. It was just crazy how those 2 looked at me like they had seen me on a surveillance tape or something.

    Currently I have 59 Puffs in 17 tanks in a 2 bedroom apt, of these 25 have been so brutalized they will never recover, and have been deemed unfit for sale. They endure varying degrees of infirmity, and will live out their days here at the Shelter. Please forward this on to whomever you see fit. I hope very much to get the Puffer's story told, and that the day will come when they no longer die silently in the Death Tanks. Thanks!

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    Customer ServiceContract & TermsStaff

    Reviewed April 3, 2015

    I'm a customer very disappointed with Walmart stores especially with Wood Village Or. Store #2927. I bought a pre-paid T-mobile cell phone. When I was paying the cashier at the phones department offer me to buy a 2 yrs (replacement plan) and he told me that was a really good deal because they will exchange or replace for another one and only pay the difference for a different one if anything happen with the phone, just save the package and receipt to returned.

    They told me that the only way will not be cover if the phone get stolen. After few weeks the phone doesn't work properly anymore I went back to Walmart to exchange it. They make a big deal of it calling the manager and at the end they Decline to do so that I need to call T-Mobile or the product care plans com. And deal with any of them. I was very upset because is not what they told me, they sold me a plan that telling me the wrong information and that is not right. They lie to me and probably to more customers, the manager and one more cashier admitted that they need to explain about terms and conditions on how the plan works.

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    Staff

    Reviewed April 3, 2015

    Your staff are not fit to be there. Your manager is unseen. Things are not stocked up. Your staff's knowledge is lagging. What else do you need to correct? Please note that I am not asking for any favour.

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    Customer ServiceStaff

    Reviewed April 2, 2015

    I bought a printer at Walmart to complete a Chinese Visa Application for our nephew and brother. When I opened the printer up, I discovered that it had been returned. I put my nephews passport on the scanner bed to try it to see if it would work. Neither the color or black ink worked. I packed it back up and returned to another Walmart as this was the only one they had at the first store. Meanwhile, my wife was at the house trying to compete the Visa applications and she realized the passport was left inside the printer. She had no way to contact me as I had run out without the cell phone. She was standing in the driveway as I returned with another printer. She asked me if I had retrieved the passport from the printer. I handed her the receipt and she called the store and asked them to pull the passport out of the printer. She told them I was returning to get the passport.

    When I arrived at the Walmart customer service, I explained that I was there to collect the passport. The same lady who my wife spoke to said, “oh no, you cannot have it.” She passed it to another woman who also said the same thing. Then she handed it to ** an assistant Manager. I again asked for the passport and explained that the visa application had to go in the mail that day or they would not be allowed to fly to China even though they had purchased tickets. Now, mind you, we are talking thousands of dollars here. With three flights total. ** then said, “I am protecting my customers.” I explained to him I was the customer. He told me that my nephew would have to come in and pick up the passport. I asked him if I could make a phone call at which point he put the passport on the counter and I snatched it quickly up. He screamed at me he was calling the Sheriff's office. I told him it was mine.

    The really ironic part of this is that they had no clue whose name was on the passport even. So ** along with several other Walmart employees follow me and try to stand in my way. He did one better when he filed the police report. He lied and said the passport was lost in the store and that I stole it. He never mentioned the entire situation of how they got the passport because my wife called and that it was returned to the store.

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    Customer ServicePunctuality & Speed

    Reviewed April 1, 2015

    I worked at Taylor, MI Walmart where managers felt it was OK to talk to cam and cashiers any kind of way. We most times didn't get breaks on time or near on time. I was fired because I had my phone out because of the fact my last break was an hour and 15 minutes late and it was almost time for me to go home. This has happened multiple times and I had received 2 coachings for attendance and leaning on the register because of back pains. The manager said I was warned about having my phone out but I never was. I use my phone on many occasions to show customers how to use the savings catcher. Never did anyone say anything to me. I think it was unfair of a reason why I was let go.

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    Staff

    Reviewed April 1, 2015

    On March 31st of 2015, I came to Walmart to combine 25 of ($50) gift cards that my wife was redeemed from her credit card reward points. It's too many cards to carry around with us, so we decide to go into Walmart to combine them all together. Walmart policy has suggested that we can consolidate our gift cards. So I talked to the customer service manager at Walmart with the name of **... She refused to do it and suggested that when I buy the bigger valued items, I can use them one by one.

    So I did, I picked up 2 iPads to the grand totals of $1234. Then, I immediately walked to customer service to return the items and get a one gift card back... Instead, ** was given me a hard time where she wants her associate to return all $50 into 25 different gift cards. I found this is very disturbing. Walmart policy clearly stated that I can consolidate the cards. Their store manager didn't want to do it and wasting her store time and my time. I need Walmart to give an explanation to this and also to consolidate my cards like they written in their policy.

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    Staff

    Reviewed March 31, 2015

    Went to get a few groceries at Walmart in Morgantown on 4H camp road today. And as usual, there was 3 of the 24 registers open and lines backed up throughout the store. Nothing out of the usual, no registers open and a bunch of employees standing around doing nothing. Beyond pissed. Will be taking my services elsewhere from now on!

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    Reviewed March 31, 2015

    I just went to buy a fresh chicken meat but there a bad smell. I'M really concern on this matter.

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    Customer ServiceStaff

    Reviewed March 31, 2015

    My daughter and her boyfriend were at Wal-mart, its the only store we have in our area. They were leaving the store when a women called my daughter by name and ask her to come back in the store. They were taken in a room and was accused of stealing. Or her boyfriend was. They said he took a knife on March 2, this happened today March 30th. They have a picture of him looking at a knife, then talking with a friend who worked there. Then a picture of him in the mark down aisle. Made them take the babies blanket off him to see if they had something to hide, then made them sign papers that they can't come back in. This is crap, they never called the cops. I'm very upset at this Wal-mart. My family is going to pull everything out of Wal-mart. Very disappointment in this Wal-mart.

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    Reviewed March 30, 2015

    I have had my 12 cup coffeemaker for less than a year and the warming plate where the carafe sits started peeling. Now it is almost all metal. It does not dispense all the water in the reservoir, so the coffee is always 1 cup less.

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    Customer ServicePrice

    Reviewed March 30, 2015

    Sunday Flyer advertised a special purchase Lego set for $20. Went to both the North Tonawanda and Niagara Falls store and got the same story from the Managers. 1) The item was never received in store. 2) They don't know if or when they'll receive it. 3) No rain check. And 4) No item substitution. Everyone just shrugged and really didn't care. THIS IS A TERRIBLE WAY TO CONDUCT BUSINESS. And, oh yes, I was told to come into the store at opening each day and see if the item had been received. Unbelievable. Your prices are not that low to be treated that way. Everyone had a take it or leave it attitude.

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    Reviewed March 30, 2015

    I did buy a prepaid cellphone carrier AT&T but it does not have the sim card in the box so I went back to return it. But they refuse to accept it because it does not have a sim card. They want the sim card but what can be done when the sim card wasn't there. That was the reason that I want it to return the item, instead of accept it back the attendant on electronic told me to call AT&T and place a claim. But it can be that way in my opinion Walmart should be responsible for any item sold by the store. So i just lost 50 bucks and keep a cellphone that wasn't able to activate due to a missing sim card in the box. So I hate how they treat a customer. I think Walmart is selling trash to anyone.

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    Verified purchase
    Staff

    Reviewed March 30, 2015

    I have attached a photo of the conditions my local Wal-Mart sees appropriate to keep living creatures in. In two different tanks this was happening. ENORMOUS mounds of dead fish coating the entire tank's filter and then some. VERY VERY few living fish were actually in either of the tanks, and the few that were had been coated in ick and were not looking so healthy. As I walked by a worker had been opening up the tank to take out a fish for a family, completely ignoring the enormous mound of fish corpses. He just walked away afterward, not a care in the world about the (previously) living creatures.

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    Reviewed March 30, 2015

    I am a LOYAL WALMART CUSTOMER!! Bought a laptop less than 2 months ago. I take online classes and now the computer decides that it wants to freeze and not allow me to get on the internet. Went back to Walmart, and they tells me that I can't return or exchange. Only through the manufacturing company. I didn't buy it through them, I bought it there so I want them to do What's right. I'm sooooo furious right now. I have classes to take and can't. They tells me 15 days. Of course it's gonna work more than 15 days. I'm calling corporate because their assistant managers were VERY RUDE!! And just to think WALMART was my favorite store!! They lost a customer, and I'm writing statements on every site that I find to report them!!

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    Reviewed March 30, 2015

    20 plus lanes and only 3 open on a Sunday afternoon. Waited 25 min. just to get light bulbs and they were priced wrong. Went back to the bulb section and saw they were all a mess!

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    Customer ServicePriceStaff

    Reviewed March 29, 2015

    I have always been a Walmart fan except tonight. We spent 3 hours doing price match and couponing in Vancouver 104th St Walmart AFTER CLARIFYING THE RULES with customer service. When we went to check out, although we HAD ALL THE PRICE MATCH stuff online, they all of a sudden changed it on us denying our purchases to be price matched. NOW AGAIN, WE ASKED BEFORE SHOPPING!!! Yet at check out, was told something completely different. I use to spend a small fortune in Walmart on a weekly basis. I WILL NEVER SHOP THERE AGAIN simply since it seemed like the managers just didn't want to have to do their job so we became nuisance to them. I'm so disappointed in a store I once loved.

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    Staff

    Reviewed March 26, 2015

    I went there to exchange a pants, I bought it for my 7 year old son. The tag was attached and the price. At the service desk she said that the receipt didn't match the pants, I told her, "no, it's the correct receipt." She scanned again and in front of the customer with her loud voice she said that I changed the price on the pants. I got embarrassed and started crying, then the manager came and scanned it again and the receipt matched the pants. She apologized and wanted to give me $5.00 customer satisfaction. I refused to take it because the $5.00 and her apology will never fix how much I got hurt. Also, most of the customer were already left before they fixed the problem, (don't shop from Walmart) customer get humiliated there left and right.

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    Verified purchase
    Customer ServiceSales & MarketingPrice

    Reviewed March 24, 2015

    I went online to purchase a new television from Walmart as I recently was offered a credit line through PayPal. The Walmart website had a nice television with all the features I wanted and it stated it was available for 'Store pickup only' and it would be available for pickup the same day. They accepted payment and sent me an email that the order had been received, and was being processed, and the next step was to pick up the product. I went to the store and they informed me they did not have ANY 42" televisions in stock. When I complained to Walmart.com, they replied with an email telling me the item was on back order and to please wait 10 days before cancelling the order to see if they get it back in stock.

    I went ahead and cancelled the order as they could not even tell me if or when they would ever have it in stock again. Now they said it will take them over a week to refund my money. They sold me an item they do not have and get to collect interest on my money for a week? I wonder how many other millions of people are being scammed by them?

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    Customer ServiceSales & MarketingPriceStaff

    Reviewed March 23, 2015

    I read plenty of reviews when people have had no problems and let's face it, the only time a store is "tested" is when there is a problem, that is when you find out how "good" their customer service is and how much they care about your business. Walmart has finally pissed me off enough to find a place to write this. First off, they make it so you can't leave general reviews about them anywhere on their sites. They email you a link to review a specific item you bought online, so that is the only place to review, so if you want to let everyone know about the horrible treatment you have had, etc. Other people will see it... if they happen to be looking at twin size airbed mattresses and happen to read #1,347, because that's where the review ends up. That alone makes them shady. They do have an online "corporate feedback" site where you can review them and complain, but nobody sees it except them!

    I purchased a "hotspot" online one evening because it said I could pick it up the next day, as it was out of stock in store. Hours after I placed the order (and they took payment, of course) I received an email stating that I could not pick it up and it would be 14 days. The next morning, I went and bought it at Best buy, expecting that I would be refunded immediately as the email stated that I should check whatever box if I still wanted it from them. Then, about 6 pm that evening, I received another email from them stating that they had gone ahead and reordered on my behalf and if I didn't want it, check box again.

    I checked box again! I waited a few days and then called the store that it was to be delivered to and they immediately said that I needed to talk to the online people they had nothing to do with online sales. I emailed the site and was told that I had to wait until item came in, then return it for refund. I replied that was unacceptable and for 3 more emails I received the same "auto reply" that had nothing to do with my problem. Two and a half weeks later, I returned the item when it came in. 3 visits to store to purchase item that site said store had in stock - item was not and employees shrug their shoulders and remind me that they "have nothing to do with online store."

    Tonight, went in to buy 20 item that is in stock this time, but 10 bucks more than what was price online. Cashier tells me if I go to site customer service desk, they will look it up and if true, they give me the online price. I say "great" and proceed to desk. They asked me to look it up on my phone, I had to tell them my phone was home charging. THE SITE TO STORE DESK HAS NO WAY TO LOOK UP THE SITE! After talking to a couple managers a guy in electronics knew how he could do it and finally, I was on my way out with the right price. Walmart, you are easily the worst store to deal with as a retail store. Comcast would be the only company that beats you for horrible service.

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    Reviewed March 22, 2015

    I went to the Woodbridge Walmart store to do some shopping. As I entered the store I noticed there were handicapped carts there. I went to use one and it was dead. No problem, there were 4 of them sitting there and every one of them was broken. This is an ongoing problem with this store. They never fix them. You go to another Walmart store and there are usually double what this store has.

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    Punctuality & Speed

    Reviewed March 21, 2015

    I'm a full time associate from AR and I've been with Walmart for a year and a half before transferring to the one in Douglasville, GA. Once I got there, my availability was closed but once I got my schedule, I was worked out of my availability. I went through the chain of command telling them I could not work those hours due to being a single mom and boy, were they livid..... They gave me two choices: (1) go to part time; (2) talk it over with family to see if you could get care for your child. Mind you, I just moved 8 hours away from home so I can't just leave her with anybody. My mom watches her while I'm there 9 hours a day 12 to 9 pm. But they rather me work later from 2 to 11 pm but I can only stay till 9. I just want to know if it's right for them to make me part time because I can only work till a certain time?

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    Customer ServiceStaff

    Reviewed March 21, 2015

    My wife had called regarding information on a roku box in the electronic department. All the times she called, she was placed on hold for the electronic department which then made the operator answer the phone because of no answer at the electronic department, we asked again that we were on hold for a question regarding a roku player and we were put on hold again. After 30 minutes of being on hold and getting transferred, I called back asking for a supervisor and asked the operator’s name, which she was rude and said her name was operator, I then asked for the manager on duty and she asked what was it regarding and I said about you dealing with a client on the phone and there she did it again but cutting me off while I was talking, I call back and she did it yet again. All this for just asking if walmart carried the roku box so I could buy it.

    I will never ever deal with such poor, low esteem employees hired by walmart. Working for a transportation industry in Las Vegas only allows me to pass on the message to taxi drivers and limousine chauffeurs about taking tourist and our clients to show at walmart. I can't explain how upset I am for being treated over the phone, I can only imagine dealing with Walmart’s employees face to face. Spring Mountain location is the worse customer service experience. For me and my wife, we will never step in your location again. I know WalMart won't care but remember WORD OF MOUTH. Thank you.

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    Verified purchase

    Reviewed March 20, 2015

    This is the second coffee pot I have bought. Black and Decker that taste like plastic, cm1050. The receipt was lost so I could not return it. Waste of money twice. I thought Black and Decker was a good company. After these two experiences, I would not recommend this company.

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    Verified purchase
    Customer ServiceStaff

    Reviewed March 20, 2015

    I called to check on account balance and was transferred to a customer service representative. They informed me that the account was blocked because of credits that had been added to my account and they needed some form of verification. I told the reps that all the transaction were done online and I did not have any paper receipts to send them and instead I told them I would call the businesses to find out if they had copies of the original receipts or transactions. They all sent me e-mails of my request to cancel my accounts and refund money for the unauthorized transactions. I then forwarded all the e-mails of the transaction to the person they referred me to which was **, verifymydocs@greendotcorp.com.

    After complying with all that I was requested to do and contacting the reps for a third time, they refused to remove the block on my account and insisted that a contact the businesses that refunded my funds and credited my account. They said the block will not be removed unless they receive copies of the original transaction, refund credit amounts and receipts. I reiterated that there were no receipts and a complete history of the transactions were included in the emails they sent me which I forwarded as they requested.

    I have yet to get this block removed from my account for credits refunded for unauthorized charges. The companies credited my account and sent explanations but the Wal-Mart representatives in customer service still refused to remove the block. I seem to be left not option than to file a formal complaint with the Federal Trade Commission as well as pursue legal action. I prefer to avoid this next step if this block is removed from my account and there is a change in the way customers are treated by Wal-Mart reps. I am unsure if it is a policy issue, poor customer service, or blatant ignorance by untrained personnel. I would greatly appreciate someone in a position of authority to investigate this matter so that I can meet my financial obligations.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 20, 2015

    3 times my doctor called and faxed my prescription for my diabetes drug. What makes me mad now is that the GLIPIZIDE I received never worked!! This morning my blood sugar was 177 when I awoke. I took a half of GLIPIZIDE. Usually that’s enough. I ate 15 carbs only. I felt very very tired in my eyes, I tested myself after 45 mins. It was 181. I took my metformin, 2 of them mine you when I ate the 15 carbs, Macrobar. They are from Albertsons. I took another half of GLIPIZIDE when my blood sugar was still high at 181. An hour later I felt very very very tired and arm was hurting. I tested. Blood sugar was 248!!!! OMG. When I consumed my normal Albertsons GLIPIZIDE, half a tab, I immediately felt my blood sugar level go down.

    I will call them at 9am and report that they never worked. I am not fat either. I do not consume any sugar unless its raspberry, Blackberry or blueberry as directed by my natural pathic dr. I now have to turn these bogus pills into Attorney General and obtain an attorney for premeditated murder I believe walmart is causing many other unsuspecting consumers!! How many people have died I don’t know but they definitely don’t have my business ever again. Their guest relations was pitiful also. Everyone was passing the buck (poo) to the next window. They do not have enough help and they had peons counting the meds not an actual pharmacist!! That I believe is illegal. Good luck people if you think the pills you buy work, mine never did from that pharmacy including pain pills.

    Attorney general in Washington state two weeks ago caught them putting 79 percent common houseplant dirt in ALL their over the counter meds. I feel really sorry for Red Bluff building another walmart super center right behind this one when there is a drought problem there. I wouldn’t even give them 1 star but this site like many others give you no choice. No stars at all is my real opinion and if I were you, I would have a lab verify your meds are real like My attorney is going to do later this week.

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    Customer ServiceStaff

    Reviewed March 20, 2015

    I went to the 37th Street Walmart this evening to get my $435 State refund off of my Walmart paycard. The employee at the service desk scowled at me as I approached and then shorted me $100. My boyfriend informed her of her mistake and before he could finish his sentence, she threw her hands up and literally yelled at him that she wasn't going to deal with the matter. A manager came in her place and did an audit on her drawer, finding that she had indeed shorted me $100. While we waited for the audit to be done, we witnessed her refusing to take back an item and also refusing to cash a money order. She was extremely rude to everyone except for the three friends that she was talking to. The manager apologized but she refused.

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    Reviewed March 18, 2015

    I have now found every single Walmart I have ever been to with either dead betta fish or half dead. I had to save 2 and I bought them! This is cruel and Walmart need to really look at. Stop selling Betta fish or any other fish because you are killing them! It's not worth selling fish just for the sake of a few dollars. Stop being money hungry and greedy. This is NOT right! I will do everything I can to stop Betta fish from being sold at your stores. This is cruelty.

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    Verified purchase
    Customer ServiceStaff

    Reviewed March 17, 2015

    My experience was HORRIBLE!!! First, my package was damaged by UPS and deemed undeliverable. They told us we have to contact the company (Walmart) to issue a new product. First we spoke to a **, who said she called the shipper and was told it would be on the truck for delivery the next day. When I called the UPS location, the supervisor was confused and said they never spoke with anyone. We asked to be transferred to a supervisor at Walmart, and were told we were speaking with a supervisor, **.

    After the same run-around, we were supposed to be transferred to a manager. After several minutes on hold, the line was dropped. When we called back, we spoke with a ** who saw some notes on the account, but no record of any supervisor speaking with us... only two reps (the male's name was apparently **). When she checked the account, it was also noted that ** contacted FedEx, not UPS. This made no sense. ** contacted UPS, but not the location we provided info for.

    Finally, ** sent us to ** at corporate, who contacted the correct person and did what should have been done in the first place. It is insane to me that I spent over 80 minutes of my family time and cell phone minutes dealing with this! Especially, when ** handled it in about 5 minutes. TERRIBLE way to handle our account. We have spent thousands with Walmart in the past couple of months ordering items for our house. This will be THE LAST ORDER. I do not appreciate the run-around and being lied to by this **, who identified himself as **, the supervisor. Never had these problems with Amazon or Target. Never again! If not for my husband calming me down, we would return everything we have bought! I HATE BEING LIED TO!!! Thank you to **, but it's too little too late.

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    Reviewed March 16, 2015

    I was assured that my debit card was protected by Wal-Mart cashier. When my banking statement showed Card Purchase With Pin, then I understood that my card was compromised when I started having questionable $4.99 debit charges on my checking account for the last two months. Only because I check my account in "sometimes" a timely manner did this come to my attention, and when I called the bank, I was told to come in so a new card could be issued, and that customers can go for months until they discoverer this fraud on their account. Why is the pin ever registered by merchants when it is registered by merchants, as it sorely compromises the consumer.

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    Punctuality & SpeedStaff

    Reviewed March 15, 2015

    I worked there for seven months. #2312 in Roanoke, VA. We went through 10-15 new hires on the GM unload team because of the way they treat you and expect you to know everything when you start. The bigger the trucks to unload, the less people they would schedule to work. So we had days with 5 people on a 2500-piece truck and they want us to start at four and have every pallet off the truck by 7. Then tell me I don't work fast enough when I had 12 pallets to stack after sorting boxes and had to go on different L carts because the overnight stock team was so picky. Then I get fired for leaving on time because a task that wasn't important didn't get finished (taking plastic bags from grocery receiving to GM side because the baler won't take plastic on that side and they're too cheap to replace it); and this is all after coaching for absences.

    Then an associate hit me while working and I was put on probation for it. Then my co-workers that didn't like me complained and my manager told me because I was in trouble I have no right to defend myself basically. Funny that the same store two weeks later had shelves emptier than I've ever seen and probably about 5-6 new faces with a Walmart badge on that are probably thinking about quitting right now.

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    Reviewed March 15, 2015

    My first purchase 39.99, 22.00 approve from my debit card then recharge 39.99 on my same receipt. It is plain as day on my receipt the 22.00 is approved and added right back on the receipt. I also have my bank statement paid to walmart for 22.00 approved on my receipt. The manager treated me as if I was stupid and even ask me was I doing this because I could not afford my purchase. I choose not to argue the point, finish my purchase and talk to a more educated manager. How should I resolve this matter without foolishness.

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    Price

    Reviewed March 13, 2015

    When shopping one day I was purchasing a packet of printer paper. I put it in my cart and on the way out of the aisle I noticed in the center main aisle there was a bin with a sale price for the same printer paper I had in my cart. So I checked the price at the check pricing machine and it didn't show with the sale price. I notified a clerk who said to tell them at the check out line. My complaint is that this is the 4th time that Walmart shows a sale price on the item yet when you check out it doesn't show up at the register with the sale price. I feel they are doing this on purpose to make the consumer think they are getting something at the sale price. They never correct the pricing in their computer so if a consumer isn't alert to this switch then they are being charged without the sale price.

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    Customer Service

    Reviewed March 12, 2015

    No help when check was denied by their check cashing service. - Money was there. The check cashing service denied it.... No reason given. Called the check service - very rude and very complicated to speak to someone who doesn't speak English very well. Consequences were my son couldn't get car seats that were desperately needed for his children. Will NOT do any service with these places again!

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    Verified purchase
    Customer Service

    Reviewed March 12, 2015

    Ordered an item from Walmart.com. Apparently, the order goes through Circuit City and then onto TigerDirect. The order mistakenly was sent to Arizona. As soon as I saw that on the confirming email, I went through the cancel order process and within a minute had canceled the item. I then reordered the item and had it sent to Utah. Well, both arrived at their destinations. Checked with Walmart. They say they are not responsible--to contact Circuit City. I make that call and find I now am connected to Tiger Direct. They would not issue a return because I had sent the first one mistakenly to Arizona. So I told my daughter in Arizona to throw away the item as it is of no use to her or me. Terrible customer support. Will never order from Walmart, Circuit City, or Tiger Direct. Just stay with Amazon!

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    Customer Service

    Reviewed March 11, 2015

    The auto service is terrible, explanations on where to bring your car were not clear and the worker will give you an attitude if you get anything wrong. Go to a different auto store for better customer service.

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    Customer ServiceStaff

    Reviewed March 11, 2015

    I work at 0935 Denham Springs, LA. ** cms has had many complaints. Just seems ** she keeps getting a slap on the hand. She's rude with other cms, customers. Monday night I worked self checkout - a lady left 40.00 on 44 checkout. 2 young girls handed me the money. I placed it in the blue bag with a note. When on my 15 break I went to tell a cms and ** had already accused me of taking it - embarrassed me in front of customers. I take a lot from her. She's out of hand. She was talking to other cms that day rudely in front of customers.

    I need my job. I love my customers. What can we do. It seems like reporting her does no good, everyone is told the next time, but she's getting worse. People are under stress when we see we're working with her. Customers complain about her all the time. This is a unhealthy environment as one customer told me. When ask to speak to upper management she loud spoke a customer she is management they had words. I need my job. I want my job just. We need something done. Thank you.

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    Verified purchase
    Customer Service

    Reviewed March 11, 2015

    Placed my order online for ship to store on 2/24/15 with it stating that it would arrive at the store by 3/10/15. I called the customer service number and they went to check on the order. Half hour later they got back on the phone with me. Told me that they spoke with the store and UPS and my order is now lost. I could cancel it if I want, but they would give me a discount. I went to hold for a supervisor and got disconnected. Been on the phone for the last 2 hours trying to deal with this issue. Customer service is awful at Walmart. Spoke with ** and ** at the call center and neither one of them seem to even care. The tracking # that the automated system gave me is an invalid tracking number for UPS as well.

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    Reviewed March 8, 2015

    I scratched my hand opening a fridge for milk. I noticed 4 other door handles were the same (had a wire or wire hanger as a handle). Almost a year later myself and other workers in the VALLEY STREAM NY store have complained and the handles are still the same. So now I shop at Target, 1 dollar more but no kids or anyone else can get hurt just trying to get milk or juice.

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    Customer Service

    Reviewed March 7, 2015

    It took 3 tries to make sure there was money on my gift card that I had tried to use. Then had to give all my info because they thought I needed another card. Call back the 3rd time. Talked to ** who said I had to get it and it was in the mail. Asked to speak to a manager. Took him 4 minutes and all the time he kept giving me the runaround and acting like he was getting someone but was talking about me where I could hear. Finally put someone name ** who didn't want to listen and treat me like I was stupid. All I want is not to get a card I didn't want, just my temp card. I do not like to be lied to and do not ever want to deal with another card or their services again. If I ever receive one again I'm giving it back and tell the person why because I don't believe I need to give my information for a gift I received. I have been a manager before and if we treated customer the way I was treated then we would have been in trouble.

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    Customer ServicePriceStaff

    Reviewed March 7, 2015

    1. I live about 1 mile from a Walmart located at hwy. 40 & 42 in Garner N.C. 2, the other Walmart is located in the next town over hwy. 70 in Clayton N.C. It’s difficult to believe they are both called Walmart. The store on Hwy. 70 in Clayton is organized goods are clearly marked as to price, the employees are very helpful, the store is clean and well stocked. If you can’t find anything ask one of the ladies and they will take you to the item, their produce area is always neat. The other store at hwy. 40 & 42 in Garner resembles a flea market, the place is a mess most of the time, goods for display only (car seats for children) are on the shelf, no stock under shelf. Finally found an employee, she went into back room, no stock on 2 selections. Goods in men’s clothing section are seldom marked with price, nor is the counter they are on. Their produce section is not inviting.

    How can 2 stores that close to each other be so different? Doesn't the company have standards? The store on hwy. 70 in Clayton will be my choice in the future, and deserve 2 thumbs up, well done. Thank you for allowing me to vent, 40 years ago I worked part time in a retail store for 18 years and our manager would not stand the store at 40 & 42.

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    Verified purchase
    Staff

    Reviewed March 6, 2015

    Went shopping at the Aberdeen, Washington store on March 6, 2015. I had not been to the store for over a year and I was shopping by myself even then I am confined to a motorized wheelchair. I was pleasantly surprised when the staff appointed an employee to go with me. She took a cart and guided me around the recently remodeled store. She got everything on my list (even all those items on the top shelves), bagged vegetables and even cleaned up the tomato that I dropped and ran over! After we dropped the cart off at customer service, I went browsing/shopping on my own.

    When I went back to get my cart and headed for checkout, another clerk greeted me and ask if I needed help. I told her I was ready to checkout. She took me to her register, which had been closed, and proceeded to empty my cart and check me out. She then offered to help out. She then walked me to the front door where I was to meet my ride. I felt like everyone treated me like royalty. What a nice experience on my first shopping outing in almost a year! Please let them know.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 6, 2015

    I have been working for Walmart since May 2012, in which every day I go to work the rules change. I started as a cashier then moved to various departments and even worked in Customer Service. I complete every task they set out for me without complaints. They say they are a family business in which they are not. With every Manager you work with the rules change, one will tell you one thing while the other, ten minutes later will tell you something different. When it concerns hours, they dictate to the media that they hired full time employees in which they don't. Every time they put up a posting for full time and you apply it magically comes down saying it will be reposted later. They get away with cutting hours and upping the work load for the night shift they tell you things will get better and they don't.

    They change the schedule without calling the employees to let them know and when you go in they ask what you’re doing there and send you home. The first posted schedule magically disappearing where you have no proof that you were supposed to come into work that night, cutting the hours even more. I go from 37.5 hours a week to 15 hours a week struggling to pay bills and keep a roof over my family’s head. I am frustrated that they keep doing this, and when you ask for answers, they have none, saying they are not making enough to pay the employees.

    But here is the catch working as a Stocker, night shift... yes they cut the hours, yes they cut the amount of employees to come in, but they want you to do the work of 2 to 3 people. The box count you have to put out goes from 40 to 80 per hour. The management is rude and rides you all night telling you to work faster to get the product out.

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    Verified purchase

    Reviewed March 6, 2015

    Two weeks ago I ordered a bunch things from website, one thing is honey jar . When I received the box. The jar exploded. The sticky honey just everywhere inside the box. It was just gross. And I just want to suggest that all the glass jar should be protect from foam, right!

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    Customer ServiceStaff

    Reviewed March 5, 2015

    My 87 year old father was cashing out and his order was $22.72. He got confused and gave her $22.27. She rolled her eyes, sighed and told him he gave her the wrong amount. He was counting out change and asked her how much more he owed her. She rolled her eyes again and said, "Sir, do you know how to count?"

    Needless to say at that point I was upset, went over, helped my dad count out the balance and asked for the manager. The manager could not understand what the problem was. The gentleman in line behind my father told the manager the cashier was rude and ignorant. The manager then said, "Well, what would you like me to do?" I told her to hire people that could at least pretend they liked their job. They have the rudest most miserable cashiers I have ever seen.

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    Staff

    Reviewed March 5, 2015

    The Wal-Mart on 54th st in Wyoming is a joke. The store looks like it's going out of business, no shelves are ever stocked or it looks like a bomb went off because the employees are too lazy to do their job. BTW the employees are a nightmare - no one ever wants to help you or they can't because they are always on lunch. Too bad it's the only one in my area otherwise I would never ever step another foot in it.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 4, 2015

    I am a loyal Walmart customer and chose Walmart over all other retail channels for my 4K Ultra HD Television purchase. However, I could never have anticipated the fraud I would become a victim of. Moreover, the way Walmart treated not only the issue, but also me, as a customer has left me shocked, disgusted and utterly humiliated.

    I purchased - "VIZIO P502ui-B1E 50" 4K Ultra HD 120Hz Full-Array LED Smart TV", Order ID - ** online through Wal-Mart website and opted for in-store pick up. Due to bad weather and personal constraints, I was unable to pick it up on the day it was available (02/15/2015). Instead I picked up this item on 02/27/2015 around 10 PM from Walmart Supercenter #54182020 Bashford Manor Ln, Louisville KY 40218

    When I took it box home and opened it, to my surprise, the TV inside the box of was not the Vizio I purchased online and had a receipt for. Instead it was of "Hisense" brand and didn't have any accessories whatsoever. It however had an authentic looking Vizio sticker of the model I had actually purchased. I immediately contacted Walmart.com. I was advised to visit the store and talk to the manager.

    I went to Walmart store mentioned above and met assistant manager (**). I explained the issue to her. She asked me to leave the TV at the store till she further investigated the case. I received a call from her in an hour asking me to take the "SAME" TV back as she was unable to figure out the issue. I called Walmart customer care relations again and explained the whole situation to the lady over the phone, who was supportive. She said she would get in touch with store manager, get the issue escalated and that I would get a call back from store soon. But I did not hear back from anyone.

    So, I decided to go back to the store and meet the store manager personally. When I reached there, I was told that the store manager was on vacation and that I would have to speak with ** (Asst Manager). I was made to wait in the store for about 90-100 minutes before ** finally turned up. It was one of the most frustrating and humiliating experiences of my life.

    I asked her if she was able to investigate my case further and whether she had received any follow up from Walmart customer relations. She straightaway denied. She mentioned she will not be able to help me, since after checking CCTV footage videos, she did not see any mistake at Walmart's end. She also mentioned another site manager ** was also aligned with her perspective and they won't help me here. Indirectly she was trying to convey to me that everything is my fault and that I might have tampered with the item. As per **, the only person who can help me would be Store Manager (**) but he is on vacation till 03/07/2015.

    I feel extremely humiliated, cheated and frustrated. Instead of getting a hassle free store pick up, I have been cheated by supposedly a "trusted" global brand! To top it off, the store is indirectly accusing me of being a thief. Do I need to complain about this to the police, since in my eyes, this is completely fraudulent? Please suggest.

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    Customer Service

    Reviewed March 4, 2015

    Wal-Mart is full of rude cashiers. I have had it. I'll rather drive an extra mile to go to another store and spend a little extra for the same products, but received a decent service. Most of the fruits and vegetables aren't fresh. It's nothing but a joke.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 3, 2015

    I worked at Walmart on Kietzke Ln. in Reno for 5 months. Have had bad experience right off the bat, crying because of the way customers talked to me, I would take it person and it was stressing me out. The csm's were in a group, didn't care about their employees and yes, had favorites. Easy to see. One morning a guy came to my register, I was ringing him up, told him how much and he was talking to 2 or 3 people at the same time while at the register... he was all over the place. His girlfriend had a bad mouth on her too, for a minute I thought we were in some gang alley... so the guy says to me "shut up you **." I stood there, and said Thank you. He ran over to my boss, who talked with him, someone else finished the transaction, and he said we would talk about this later.

    2 hours later, I went to lunch, came back and my badge didn't work. Looked at the schedule and I had been removed that fast. I didn't ask, I just left. I didn't want to hear their bs, but now I do. Why and how do you let someone go that fast? And what kind of company doesn't even call their associate? It was a horrible place to work, always trying so hard to do well. No one EVER said good job, or thank you. Horrible management!! Horrid! Treat you like slaves. Half the people I worked with didn't speak English either. I couldn't believe it… How do they do their job, and not speak English? So bottom line, I do not know why I was terminated. I had to call and ask for my final check and reason why, which was a lie, they said I swore at a customer, and I did NOT! Crooked bunch of cheap people!!! I NEVER told a soul I worked there… was too embarrassed. Maybe it’s better!

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    Verified purchase
    Customer Service

    Reviewed March 3, 2015

    Due to Walmart's address mix-up, I've had to pay about $60 to return my item. Although the correct address was listed as the "preferred address," their system shipped to a previous address. Customer service was not helpful. They blamed the mix-up on the vendor, yet their system handles the address. I use Amazon a lot for my current home project (>$1000 in the last 4 months) and have had no such trouble there. I strongly recommend against using Walmart.com.

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    Customer ServiceStaff

    Reviewed March 3, 2015

    OK, so I was so speechless after this evening's turn of events that I thought I would share with all of you the utter ridiculousness of what I have been through. (And I am now certain that others have been through as well) Bear with me this could take a minute but I promise it gets even better with every line. You can't make this crap up... So a couple of weeks ago I go to my local WALMART off of Graham Rd in Stow, OH with the intention of purchasing a $50 WALMART VISA GIFT CARD so that I am able to pay for an online class I need to take and use online to purchase minutes for my prepaid cell phone plan.

    In addition to the $50, I need to load on the card WALMART also charges me an additional $3.50 (I think... I can't remember if it was $5 or closer to $3.50 but this is THE one fact in this account that I am not crystal clear on) for the sheer privilege of using one their Vanilla Visa Gift Cards as I would come to find out later they are called. Confident I have now succeeded in my shopping quest, I head home and fire up the laptop.

    I first go to WALMARTGIFT.COM and register my card and attach my address and personal information to the card number so that this can later be confirmed in the process of completing both of my future online purchases. Next I complete the online purchase of the $30 class I needed to pay for and am gaining confidence now. This next part should be a breeze... After all, the only thing I have left to do now is just purchase $19.58 worth of prepaid minutes for my cell phone at WALMART.COM using the WALMARTGIFT.COM VISA GIFT CARD I had just paid for the privilege to wield on just such an occasion. WHAT COULD POSSIBLY GO WRONG???

    I promptly head to WALMART.COM, find the product, enter all of my pertinent purchase information and press the Checkout button on the last screen. Much to my surprise I receive a message that they are unable to verify the personal information that I have provided for the purchase so my transaction has been declined and I should try review this information, correct any issues and try again to complete the purchase. So, I do as I am told and review the info attached to the card. No issue then so I try to complete the purchase of the cell phone minutes reload card again. Confident it should work this time.

    NOPE DECLINED! Now my WALMART VISA GIFT CARD has insufficient funds to complete the purchase. WALMARTGIFT.COM HAS placed a hold on those funds so that the WALMART.COM has the ability to collect them as payment for the prepaid cell phone minutes that WALMART.COM JUST DECLINED TO COMPLETE WITH ME. I know the routine and have heard the song and dance before. It will be 3-10 business days before WALMARTGIFT.COM will realize that WALMART.COM is never going to collect those funds on the incomplete transaction and releases the funds back to the card for me to use. So I go back to WALMART and buy the cell phone minutes I need to last the rest of the month with cash and call it a day.

    So tonight 3/3/2015 is roughly about ten or so business days later, I notice that the funds are available on my WALMART VISA GIFT CARD again. So I stop at the gas station and buy a couple of packs of smokes with it. Sweet it works. I come home and one of my sons asks if I would use my WALMART VISA GIFT CARD online at WALMART.COM to buy a $10 Nintendo eShop gift card. I head to WALMARTGIFT.COM and per the instructions on the back of the card verify that I have around $11.59 in available funds on the card and I only $10 Good to go.

    Wouldn't you know it though? THE SAME THING HAPPENS ALL OVER AGAIN. I know, I know doing the same thing over and over again expecting a different result is insane right. (I take a deep breath) And decide that I am going to STOP THE INSANITY. I started by calling the number on the back of my WALMART GIFT CARD. After numerous calls I finally exhaust ALL of the numbered options (including the ever so popular ### pound it out till you get an operator method) I was met with the harsh reality that I would not be able to reach a human to help me at this 100% automated phone number that is actually titled (wait for it)... (Drum roll please) you guessed it... This number is labeled CUSTOMER SERVICE on my WALMART GIFT CARD. So I moved on to "Contact Us" on WALMART.COM to see if I could reach someone to help me with my issue.

    I did get through to the WALMART.COM CUSTOMER SERVICE DEPARTMENT where I had the opportunity to speak with another automated system that confirmed for me that they were so glad I had called and I now had 23 minutes until I would be graced with the opportunity to speak with an agent. So I promptly hung up and used Gethuman.com (perfect website by the way) to turn the tables and make WALMART.COM call me instead of waiting and losing THE PREPAID CELL PHONE MINUTES THAT IT JUST TOOK ME 2 WEEKS TO PURCHASE DUE TO THIS CRAZINESS.

    So Gethuman.com had a CUSTOMER SERVICE AGENT from WALMART.COM call me back (within 14 minutes I might add) at which time I explained my situation to the pleasant customer service rep. He listened to my issue, placed me on hold while he "investigated" my claims and then said that he understood my frustration and very politely told me there was nothing he could do for me but I should definitely call the CUSTOMER CARE number on my WALMARTGIFT.COM VISA CARD.

    I conveyed my prior experience with that number and he said that was the only CUSTOMER CARE that could help. I politely asked him to provide the definition of CUSTOMER CARE as he was using it in reference to the ever so lovely automated system I had just become so acquainted with and then asked for a supervisor when he had no response. (Repeat from beginning for supervisor) So that he can tell me he can't explain what is happening and that he's got nothing for me. I politely suggested he give me the information for a working $10 gift card so that I can complete the purchase for my son and we can call it even at this point.

    He politely informs me that just isn't a possibility. (Right… we can't resolve the issue for the customer by giving him $10 when we can continue to fail him in every way imaginable while paying our employees and supervisors their $15 an hour wages to explain that this simply isn't an acceptable solution. That would be absurd.) He places me on hold.

    When he comes back he apologizes again and gives me the number for the WALMART MASTERCARD CUSTOMER SERVICE phone number to call first and if that doesn't work he gives me the WALMART CUSTOMER CARE phone number to call. When I question the "MASTERCARD" reference reminding him that I have a VISA gift card he gets annoyed and says that they are the ones that handle this sort of thing and to just call. So I call and am promptly informed by a VERY RUDE customer service rep that they do not handle any type of "GIFT CARD". They only handle REAL CREDIT CUSTOMERS. So, I request yet another supervisor in the hopes of adding to my collection of useless WALMART CUSTOMER SERVICE NUMBERS and obtain (from a very polite supervisor I might add) just that another number to try and her most sincere wish of good luck in all of my endeavors.

    So, I now call the CUSTOMER CARE phone number I have been given to find out that I have now been chasing this issue long enough that CUSTOMER CARE IS NOW CLOSED AS IT IS AFTER 9 PM CST. I was ready to give up after that and went to check my email before going to bed and lo and behold I have an email from WALMART.COM with a survey asking for my feedback on my experience with WALMART CUSTOMER CARE NOW THAT MY ISSUE HAS BEEN RESOLVED.

    I am filled with new found energy now. So I fill out the form until I am out of space and then note that they will have to refer to one of the many places I will be posting my detailed account of my EXPERIENCE WITH WALMART.COM'S CUSTOMER SERVICE EVERYWHERE THAT WILL LET ME. Someone somewhere made the decision that an automated only system would be given to consumers on the back of the gift cards they sell. This does not happen by accident.

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    Customer ServiceStaff

    Reviewed March 3, 2015

    Oxnard Wal-Mart on North Rose Avenue. Employee (**). Well I was in line and ** told the next customer in line to go cause she was going to open next line so I followed and she told me that not to get ahead of myself and I said it's not like pushed the lady out of my way. So after she was done she pointed to next person behind me and asked if he had cash so I looked at her and told her why did she not ask me if I had cash also. That was not good customer service on her part. I hope this does not happen to another customer. I want her to get taught good customer service please. Store is great other than that. I was there 3/02/15 20:15:12. I hope this helps thanks.

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    Customer Service

    Reviewed March 1, 2015

    I went to Walmart in Franklin, TN., last night. Tried to buy a roll of Skoal and a carton of cigarettes. Was asked if the Skoal was for me which I found to be an odd question but I answered truthfully. I told the cashier the Skoal was for my husband, the cigarettes for me. She then told that she could not sell to me, he had to be present, it was the law. I corrected her and told her that no it was not the law. The law was a person has to be 18 years of age to purchase Tobacco, I am 50 years old. She said no 3rd party sales. Huh? was my reply. I am not selling, I am buying.

    I was alone, had no children with me, I should not have been questioned about the intent of my purchase. Just because your stores carry 90% of made in China crap, we are still in AMERICA! I would like to know if I try to go back to Walmart and buy a case of beer, will I then have to lie and tell them that I plan on drinking each and every one myself? I don't appreciate being denied service and being humiliated because I am a tobacco user. Walmart already makes me go to a special line to purchase tobacco, now I have to answer questions that is none of your business? I am of legal age to purchase tobacco. I should not have been questioned in the first place. I am 50 years old, was shopping alone, what is Walmart's reason behind this? I suspect if I was male this would have never happened.

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 28, 2015

    I love shopping at Wal-Mart. Love it. But shopping Wal-Mart online is a disgrace in this day and age. Wal-Mart ship to store is inconvenient because you have to walk clear to the back of the store to pick up packages from an unmanned service center. You call for help, but often no response, so you seek assistance which depending on the time of day, can take a while. Shipping to home takes forever. In fact, I shop online a lot and Wal-Mart is by far the worst in shipping. Best Buy has the best option for picking up in store and Macy's is best at shipping in a timely manner. I am still waiting on a package Wal-Mart said would be here by the 24th, and it's the 28th. I ordered on the 11th. I also ordered Macy's that same day and received my package in three days.

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    PricePunctuality & SpeedStaff

    Reviewed Feb. 27, 2015

    Wal Mart New Lenox Bakery. Went to buy a dozen sweet rolls. Boxes for "self -serve rolls" are flimsy and rir and tear when trying to form them. Wal Mart associate didn't care to help, nor print a price ticket sticker for the rolls. The rolls themselves (although quite reasonable in price) have deteriorated to barely edible. The filling seems to be made from leftover lethal injection liquids. When this store first opened, the rolls were the best and plentiful--now they are the worst--and never ready early enough for people to buy them on their way to work. When I paid for them, the cashier slammed the bills and change into my hand all at once--why can't the change be handed separately so the customer isn't dropping the change when trying to put the bills into wallet. There is no COMMON SENSE in WALMART in this store.

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    Customer ServiceStaff

    Reviewed Feb. 27, 2015

    My boyfriend recently quit walmart and they refuse to give him his last check. We've also been waiting in the mail for it! I was just wondering how much longer it's going to take for him to receive his check VIA uspostal? I was also a previous employee of a walmart here in Maine. I had a VERY RUDE man come through my line, scream at me and spit in my mouth. And then my CSM said I wasn't allowed to press charges. So I got in a fight with him and quit.

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    Customer ServiceStaff

    Reviewed Feb. 26, 2015

    The ONLY decent thing I've received from them is a pay check. I work in dry grocery in the cereal isle at the Wal-Mart in the villages here in Ocala. I've only worked here for 4 months, and the stress is unbelievable. I work alone, and with the amount of freight I am given it is impossible to be done with all of it in 1 HOUR TO 45 MINUTES! I was thrown into the baking isle (which I'd never worked before, had no Gemini which is used to scan and locate items and no help). I finished by 6:30 am. I am night shift. My manager was furious with me for not being finished by 1:30 & her having to send help.

    I am currently not able to get to work. I went to see a sick family member Sunday and my wheel bearing completely broke apart. This is an older truck and the previous owner which I now realize did not take care of it have been stranded here for days and instead of being considerate they are threatening to fire me. I've been out for only two nights. Pathetic! Manager don't do anything but talk - they don't help, very rude and inconsiderate, and do not care about anyone but themselves. Horrible experience, and now possibly need a new job. Very stressed. Very upset.

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    Customer ServiceCoverageStaff

    Reviewed Feb. 26, 2015

    On 2/26/2015 I was in Avon Indiana Walmart using the self checkout register on the South West end of the store at 1:43am. I have a $50 Walmart gift card that was given to me from my parents for Christmas. I had never used a gift card before. I haven't been inside a Walmart since before Christmas. I was checking out, a guy with the floor scrubber came my way, so I moved my cart so he could finish the area of the floor. The cashier came up and started touching things already rang up in the bag. She then takes the remaining items out of my cart and proceeds to walk away. I confront her, and she returns the items to me to finish ringing up. I have two receipts because of this. Walmart has stolen $18.46 from my Christmas gift card.

    I video tape confronting the lady after finishing the second transaction with my bank card (that I had to purposely hide my pen from the cashier’s prying eyes). I walked up to the return desk with my Iphone on video in my pocket. She proceeds to hassle me further until I produce my phone. She then hides her face, and does all she can to keep away from the camera while I ask her why she harassed me when I was checking out. She covered her face with a jacket. I turned my phone to see her in spite of this, and she proceeds to get violent. I was on the other side of the counter, so I backed away and left.

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    Verified purchase

    Reviewed Feb. 26, 2015

    2500 South Adams RD, Rochester Hills, Mi.48309 - 005381824606H. l was very happy to buy a 50-inch LED TV at Walmart in Michigan. Two weeks before the 90th day lines were in the middle of the TV. Finally l found the receipt and took it back to Walmart. In the process of transporting the TV - a little line, visible when you touch the screen - so Walmart rejected the exchange for same TV. The worst thing is on my way back, the TV now has more lines and no picture. So l am left with no TV to watch.

    Pls., l love the TV and that is why l purchased the brand last Black Friday. If anyone have the blessing of God, l do not like how l feel now, it feels so bad inside me. There is a manufacturing defect, and going for an exchange - Walmart found a reason not to exchange. Pls. help me. l have no TV to watch anything now. Thanks. God bless.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 25, 2015

    I like to start by saying that I've seen as big global companies as large as Walmart gone under cause of their lack of customer service. I tried to buy a HP LaserJet Printer online for my personal use and their web kept crashing on me, so then I call store and after holding for about 20 min to speak to a electronic salesman he advised me they did have it in the store (33501 South Dixie Highway, Florida City, FL 33034). I then drive 38 minutes (25.3 miles each way) to learned they did NOT have it in stock. The salesperson apologized and told me to go on Walmart.com and purchased for next day delivery. I called 1-800.WALMART to complain about their web and this salesman and that this was a big inconvenience and waste customer time, and gas. I explain to their so call "customer service agent" all my experience and I was just told me the store manager will call me back within 3 business day.

    Two days later I received the call I explain to the manager at that location and he just apologized and said that their system is not that accurate and didn't even offer a courtesy delivery. After that I said the heck I will just order it on line and I'll just pick up. I go online and place the order No. ** - ** and after it said that I can pick it up the next business day by 10am. I called 1.800 WALMART to make sure I don't waste my gas and time again. I speak to an agent and advised me that will be ready for delivery in 14 days later.

    I said please cancel my order and asked her to please transfer me to a supervisor. He then gets on the phone and says she mistakenly advised me wrong and the order takes some time to be process (mean while their web had advised me I can pick it up the next day after 10am) for then see if it was available or not. I am the purchase manager of a company that even though I was buying this product for personal use, I will make sure it avoids shopping at any Walmart and as for my personal self as well.

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    Punctuality & SpeedStaff

    Reviewed Feb. 25, 2015

    I worked for Walmart as ims second ** twice back in 2013 and this year 2015. Back in 2013 I was fired for being in the hospital for my diabetes type 1. That Walmart was on 71st and 145th in Broken Arrow, OK. The second Walmart I worked at would not transfer me to the one closest to me. I had to walk 15 miles in the freezing cold just to be yelled at by my manager about asking for a transfer. I simply stated why I needed it and he blew up. This is just the beginning of what’s going on at that store here's the list:

    There’s a employee who throws boxes like he’s playing baseball (who by the way hit me in the head with a few boxes when I was the pusher). I reported that to multiple managers and nothing was done and I had to receive medical care at a hospital for cuts on my head that had to be stitched. The people stacking boxes on pallets, rocket carts, L carts, were throwing boxes at each other which there I was hit in the back with a fairly heavy box and had to leave early.

    The security sucks there cause kids would come in and play around like it was their home and the "undercover" guy was watching laughing. I felt as second shift ims I was underpaid $7.90 is bull when you unload a truck, pull pallets to the sales floor, pull department picks, help stock shelves, is not worth 7.90 an hour when I stocked or Walmart when I first worked there I was paid 9.70 a hour yet was screwed on my pay then Walmart all in all is a messed up company. They need to learn how to pay their employees and work with them with what problems they have like a "SIMPLE" transfer and I worked at store #1597 Tulsa, ok 111th and memorial.

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    Punctuality & SpeedStaff

    Reviewed Feb. 25, 2015

    I worked at Walmart for 5 months before I was let go. In that time period I had an assistant manager refuse to help a customer and yell at me because I was a cashier who had the nerve to get help for this guy. I was yelled at by customers, witnessed a guy throw a cart, and saw an older employee fall over and bust his head open. Just to be at work the next day with a bandage on. I was not hired as seasonal. But right after Christmas and New Years I was let go. We got a new manager from the store in town after the old manager stole bonuses and ignored everyone. Well the new manager decided to let ten people go and all I got told was that I was eligible for rehire.

    So in my desperation I went to get hired at another store. Just to quit after a month. I was an overnight stocker. And while I loved the people, I hated how I could only miss three days and during my time there it had snowed. And down here in NC snow is actually black ice. Two of our employees got into wrecks on the way to work while another had to wait an hour just for her car to no longer have slabs of ice on it. It's ridiculous that they think only 3 days is enough absent time for 6 months. Anyway, I will not return and I am concerned they will hold my check.

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    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed Feb. 25, 2015

    I bought a RCT6203W46KB tablet for my mother for Christmas from Walmart.com. We have had it less than 90 days. After minimal use it is frozen up and will not work regardless of all "reset" attempts listed in the manual. I discovered Walmart.com has a 15 day return policy on electronics. How stupid is that at Christmas? By the time you buy, wrap, and gift it, 15 days could have already elapsed. I would never have purchased it had I realized their policy.

    Walmart.com points the consumer to Venturer Electronics (WHO? I thought I was buying RCA). Every phone number provided by Wal-Mart or the user manual does not serve the consumer. You cannot reach a person or leave a message. They point you to a web site. I have put in a request with them but have not received a reply yet and doubt I will. This product is apparently a scam being perpetuated by RCA and by Wal-Mart. You basically flush between $119 to $145 dollars down the toilet. Do not buy this product! Further do not ever buy electronics from Wal-Mart!

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    Reviewed Feb. 22, 2015

    The Walmart store where I live in Lisbon, Connecticut is a filthy dirty store, with rotting produce on the shelves, which are usually half empty. I am a nurse, I went in for deli meats one day and there was a young woman with missing teeth and herpes zosters all over her lips and spreading to her chin, waiting on people in the deli. Poorly managed disgusting example of a retail environment. One would be better served in a third world road side market.

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    Customer ServiceSales & Marketing

    Reviewed Feb. 22, 2015

    I went to Walmart on 2-5-2015. I was talked into buying a bigger tv set than I went for. The tv was a 65" Vizio which had been on sale for several weeks. The set on sale was a Series E. I had the sales guy get me one out of the back. When he came back he had a Series D which is different. When I called attention to it being the wrong tv, I was told they are the same. They are NOT the same. When the manager was told he said there was a problem with their stock number. When they ordered their number, they got either tv. I had them order me the E Series set which is what is still on sale. I called every other day till the 15th. I spoke to another manager which told me the same thing. He said he would speak to a district manager and order the set and call me. Again it NEVER happened.

    I called again on 2-21-2015, Sat. I spoke to an asst. District manager. She said she had to talk to the other manager and would call me. She called back telling me to order the set online and have it delivered to her store, DeFuniak Springs, Fl. I informed her that I had already attempted to do so but ALL the stores were listed out of stock. She said all she could do was sell me the display model. I do not want that because it has been running 24 hrs a day for several months. She again said she would order the tv but she has no idea how long it will be. I don't think this is correct for a business to advertise for sale something that they do not have and doubt if they will get. They are still advertising the tv. My husband and I are disabled and I need a larger tv so that I can see it. Is there anything that can be done about this? I would appreciate any assistance. Thank you.

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    Reviewed Feb. 22, 2015

    My manager tell me today that if can't work overtime give back my badge and go. I feel very upset and sad but don't know what can I do? Where can I ask or go for justice?

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    Staff

    Reviewed Feb. 20, 2015

    Yes Wal-Mart took a chance on me seeing that I didn't have much work experience, but working through a temp. agency is far better. I've worked for Kohl's Warehouse where they stuck me in a corner to assemble boxes for eight hours straight, and was treated with more respect than Wal-Mart. I've been working with Wal-Mart for about two years and every day, I force myself to go back to that hell hole. They treat us like slaves and on a daily basis get disrespected by the managers. They literally stand over your shoulder while you're trying to work, they spend more time watching their workers than the products which are always getting stolen and they don't care about it. I feel as the workers should be paid more for having to deal with all this ** or at least get their bonuses - my last bonus was 24$. Really Wal-Mart, 24$?

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    Punctuality & Speed

    Reviewed Feb. 20, 2015

    I am a former employee of Walmart in Wichita Falls TX on Greenbriar St. I was force to find another job because I was not able to pay my bill on the wages I was making. I went to the and explained my situation and asked if they would change my schedule so I could work both jobs. They would not change my schedule. They did not fire me, they just kept scheduling me for the same hours as my other job. I tried to work both job as long as I could but eventually was force to quit Walmart because I just could not do it. I chose the other job only because I would make more money. I hate I was forced to quit and that walmart would not work with me or I would still be employed there.

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    Staff

    Reviewed Feb. 19, 2015

    I put in for a transfer and I contacted the store where I would be transferring to and they said, 'Yes we have an opening for you, have your boss send the transfer paperwork and we will get right on it." So we moved and turned around and they told me that they did not have a position open for me. That's wrong, we moved to our new house and turned around. I have to drive 120 miles to work vs 3 miles to keep working. That lady should have not told me there was a position for me and turned out there wasn't.

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    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed Feb. 19, 2015

    My daughter went to Walmart the day before to purchase a Straight Talk bring your phone kit and the associate that worked there had no idea what he was doing and always said yes. She had no idea what the plan was about and he said it was simple and that anyone can do it. She ask the man "If it doesn't work, will I get my money back?" The man told me "Yes." She asked again how it works and the man told her it was really simple. You call, activate with wi-fi, and your phone is connected. My husband asked the man if she could return it and he told him yes and my daughter asked the same question and he said yes.

    When my daughter and husband returned, she went through more than an hour waiting for the people to answer and when she activated, they told her it would take 24 hours for it to work. So the next day, when it still didn't work, she called the company Straight Talk. They told her they couldn't get it to work and I wouldn't get my money back. So I took my daughter to Walmart today and try to get it back. One of the employees told us they don't return and I explained to them the situation and what the man told my daughter and husband.

    The employee under that situation called a manager and when she came she told us that there was nothing that she can do. Then, she called another manager and this manager plus her spent time but couldn't do anything. The second manager also offered to call the company but that was going to take more than an hour and I have been in the store for more than 2 hours already. So the second manager called another manager and this manager that came, was really rude. He treated me and my daughter as if we are trying to get something to out of Walmart.

    All I wanted was for my daughter to get her birthday money back and for situation not to happen to anyone else. It is hard to believe for Walmart, a well-known company around the world, to try and pull something like that as a scam and not do anything about it. That Straight Talk and Walmart to work together and scam the people.

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    Customer ServiceStaff

    Reviewed Feb. 18, 2015

    Worst customer service ever! Rather pay little more and get treated with respect. Their manager is joke. He was unwilling to help his employee in a prompt manner as if he had better things to do, leaving her with long line in the customer service return area to help customers with returns. When came to looking up a receipt, he was so rude and laughed when nothing was a funny. I realize I look young but respect your elders. I am not under 30. So disrespectful he was and not helpful whatsoever. I left worn out and dissatisfied than when I came in. I'll never go to that Walmart. They are rude and trashy in their customer service that I've ever experienced. Never again!

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    Staff

    Reviewed Feb. 17, 2015

    I was fired for stopping a shoplifter from stealing for $580 touch screen computer. This is the second time he tried to steal the same computer. I detained him till three of assistant manager got to me. Our store has a high rate of theft since we got a new loss prevention associate. He watches Associates more than people that come in the store. At one time the ap associate was standing in A aisle across from my counter. I was helping a customer when the customer and I heard a package being opened a aisle over the customer. Asked me, "What was going on over there?" I told him someone was stealing something. The customer and I went over. I seen that someone stole a pack of broadheads for a bow.

    When someone steals from Walmart they steal from the customers and the associates. The higher the Loss of merchandise the smaller our bones check is. To anyone that reads this Wal-Mart to me looks like they promote theft in their stores since no associate in any Wal-Mart can touch a customer or stop them. Now my family and I are trying to pay bills and keep our first home. Thanks Wal-Mart store 1724 Millersburg Ohio.

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    Customer ServiceStaff

    Reviewed Feb. 17, 2015

    Associates are rude, unprofessional, disconnected and appear lazy. This is just not a review of 1 visit. This is a review over several visits, numerous complaints to management and corporate office. They don't care about customer satisfaction.

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    Staff

    Reviewed Feb. 16, 2015

    Your company's pet department should be shut down. The way you guys treat those poor fish is disgraceful!! Starved to death, dirty tanks, sick fish, dead fish, fish stuck in filters trying to get out. I had to open the tank up myself to save the fish stuck in the filter. The Walmart employee stated she didn't care it wasn't her department. I will find a way to turn you guys in for abuse and neglect for those poor fish.

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    Customer ServiceStaff

    Reviewed Feb. 16, 2015

    To whoever still cares at Corporate: I have been a former member of the Walmart family since yesterday. I didn't give notice - I didn't walk out. I was just too defeated to go in and put in another unappreciated day. I understand that most families have one or two backstabbers but support and understanding what makes a family who they are and what they stand for. Walmart claims to offer just that - and it was when I started last year but in a matter of a couple of weeks, everyone from department managers to assistant managers became the target of our new store manager's list of making the store his own. He has that right but to blatantly change the atmosphere from relaxed, comfortable and a fun place to work to watching what you do and questioning your own integrity...several of my co-workers--my friends--were scrutinized, written up or terminated for absences and wrongdoings that they knew nothing about.

    In my instance, I was written up for having a 13 absences when termination happens at 7. I was told that I did my job well and was given a forty-cent raise. The very next week, I was called in and told that I would be fired the next time I called in. I considered myself lucky but others were being fired for less offenses...hard working, take the customers bs with a smile, true-to-their job fellow associates! Like myself, they caught the WM virus and had to miss work for dr. appointments or to be with their children who caught it from them. They took the hand sanitizer off of the registers and wouldn't acknowledge the common-sense factor that the flu could be deadly in this day and age. The answers always relied on WM policy and work ethic with no exceptions. In my opinion, the ethical standard of the Walmart "family" has become a joke.

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    Reviewed Feb. 15, 2015

    I went to your store and the registers were coming off and on. So they told me to go to self check out. I rang everything up, swiped my card and it shut down. She sent me to another register, then it went down after I unbagged the stuff. So then she sent me to another register. Finally after 45 minutes I got through. They're always having problems but this is my worst experience at Wal-Mart. I was very upset. I think someone needs to do something about their registers and I think I should be compensated for a horrible experience there. I should have just walked out. Next time i will.

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    Customer Service

    Reviewed Feb. 15, 2015

    I had called out quite a bit but had notes almost every time - well I got coached anyways! Well today is February 15th 2015 and last night on Valentine's day, we got snow and bad winds 30-50mph, so trees fell on my road and there's no other way for me to go to work so I called in and told one of my store managers and they told me, "Come if you can. If you can't, it's a point against you," and honestly, I'm not killing myself just to go to work and I have not missed one day since I got coached until today. And when you call out and explain what's going on, they make you feel bad for not coming and honestly it's not fair. I would have never gotten coached if they would take doctor's notes.

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    Reviewed Feb. 15, 2015

    WARNING!!!!! POISONED CAT FOOD!!! I fed this to my cat twice and he vomited it up instantly. My cat is not ill so I know it was the cat food that caused it, especially since I gave it a 2nd try 1 week after the first time in which he vomited again instantly. I purchased a 4-pack of this cat food in early February at Walmart on Tamiami Trail in North Port, FL. Unfortunately, it was in a plastic wrap which may have had the lot/UPC numbers. The numbers on the bottom of the can are "4353BC and A1WMD1958 AND A1WMD1957 BEST BY 12/19/17." I have sent them an email requesting this product be removed from their shelves in all stores. There is a problem!!!!!!! I have used this product before and did not experience this in the past. WARNING!!!!! POISON!

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    Reviewed Feb. 14, 2015

    I haven't been to my local Wal-Mart (in Moline, IL) in a long time, and I couldn't remember if they sold fish. Unfortunately they do. I didn't take any pictures of the goldfish because the tanks were clean and I was mostly horrified by the condition of the Bettas. I haven't kept any fish for a long time, but I've been doing a lot of research in preparation for getting a Betta myself. So, I don't know a lot about fish keeping, but I could tell that the water hadn't been changed in a long time, at least a couple of days. The water was incredibly cloudy and there was food and debris at the bottom of all the bowls. Some of the fish I couldn't even see because their water was so cloudy. Also, as with any Wal-Mart, there was trash on the same shelf and it was clear that there was little effort or care being put towards the fish.

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    CoverageStaff

    Reviewed Feb. 14, 2015

    I work at the Berlin Walmart and although I understand most customer's complaints and frustration, please keep in mind that the associates have not been trained including dealing with customer's complaints, they just tell us to do the best we can with very little training! Imagine this they are making millions of dollars a year and they don't have the time to train their associates, what are they thinking? You know that show called under cover boss, that would be an eye opener for the CEOs and the President of the Company, wouldn't it? The Managers just don't care if we or the customer is happy or satisfied and frankly I'm embarrassed to work there, but sad to say I have bills to pay and this is a rural area with very few jobs!

    It's really sad but when there is no incentive and lousy pay with any if no insurance, what do you expect! The CEOs don't care and the President, Management & Supervisors laugh all the way to the bank at our expense! SHAME ON YOU Walmart, is this what Big Business has come to in this country, you set a terrible example for hard working people around the world! The problems should be addressed not shoved under the rug or ignored. It use to be a great place to work but not anymore, from a frustrated and disappointed associate. What would Sam Walton say, he would fall over in his grave knowing what has become of his Walmart today!

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    Verified purchase
    Sales & MarketingPrice

    Reviewed Feb. 11, 2015

    I signed up for a walmart credit card at christmas time because of a special offer. I made an electronics purchase and it was UNRETURNABLE! They said I only had 15 days to return it!!! NOW I am stuck with a product that has never been used and I CANNOT USE IT! Such deceptive advertising! Nowhere ONLINE did I see a statement regarding such a strict return policy. Walmart.com should have A BOLD DISCLAIMER when purchases are made. At the VERY LEAST a statement should be printed in BOLD letters on the printable receipt! I did not even get a packing slip! Walmart is WRONG and I will never make another electronics purchase. I will go to FRY's Electronics from now on.

    PS.... Lost my job and can't pay the credit card bill.... Just great - only have complaints about walmart. AND their food prices have gone up more than 45% since last year. Went shopping yesterday and saw that a LOT of items have gone up an entire dollar! So... for let's say a package of Farmer John sausage - 2 weeks ago was 3.98 now it's 4.98. That is an increase of 25.12% for one item. I've finally had it with walmart and will take the advice of my ENTIRE family (who keep telling me - why do I bother) and shop elsewhere!

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    Customer ServiceStaff

    Reviewed Feb. 11, 2015

    My husband bought me this bridal set (vm bridal ring set 500$) 11/20/2014, it needed to get resized. They said one month to send it out and get it back. I was happy because that was perfect to get it for Christmas. One month went by and finally I could have my ring. It fit perfectly, even though we had the receipt, the lady working in that department was very confused and wasn't sure if she was supposed to give me my ring. After her calling her manager and making us wait a long time, finally, I got my ring. I sincerely thought at one point I was not even going to get my ring that my husband had prepaid for.

    Once we got home the lady phones us, double-checking to be sure if we had actually paid. It was very odd. We assured her yes and never heard from her again. One month and a half of wearing the ring, a small diamond fell off. I went to the jewellery department, I ask what the policy was and explained my situation. The lady said read the sign. The sign said returns and repairs within 90 days. So it had not been 90 days since the purchase even though I had it for only one and a half months, considering the sizing took 30 days. So I told her I wanted it repaired. She said come back the next day the manager would deal with it.

    I go in the next then I speak with the department manager. She says the policy was changed to 14 days. I asked why the sign said 90 days. She said they didn't receive the new ones. I told her she should take those ones off then in the meantime. So that means with the new policy, if you get your ring resized (30 days wait) by the time you get you get it, your time frame is done. Thats bs.

    I replied to her, "so basically you're telling me don't ever buy jewellery at Wal-Mart because it will break within 2 months?" She replied, "it will break when it will break." I no longer argued and left. The good side of this is I get to get it fixed a real jeweller and they can tell me if what they sold me is really what they told me it is now. The sad thing about Wal-Mart is that it's too big and has too many departments and no one knows anything. I don't recommend buying any type of jewellery there at all.

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    Customer ServiceStaff

    Reviewed Feb. 10, 2015

    Looking for CD by "Sam Smith'' who won an award for his song.. Ask sales clerk for help locating it, for end-cap had only country music artists. His response was ''an outside source does our music and it is like looking for a needle in a haystack. No idea if we have it.'' He promptly walked away. Went to ''target'' who is stocked to the ceiling, and a very helpful clerk assisted me, to find it. Your music department should be discontinued... your store is soooo far behind in current recordings...

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    Customer ServiceStaff

    Reviewed Feb. 9, 2015

    The Walmart Supercenter in Greer SC not only have the most unprofessional employees in the world, they are downright dangerous. On a busy Saturday morning, this crowded Walmart had only two registers open. As a new one opened up and I went to go into it, this thug person pushed me and my cart out of the way to go before me.

    My mother behind me mentioned how rude that was, as did I, when this excuse for a person went off on me saying, "I didn't touch you, woman, what are you griping about?" The cashier, an obvious friend of this person, picked up her phone saying, "I need a manager up here, I'm having an altercation between two customers" and proceed to verbally abuse me, telling me to calm down and she didn't have to check out anyone she didn't want to.

    All this time, I was telling her there was no altercation, I just wanted to get out of there. So instead of checking out this person and letting him go his way, she KEPT HIM THERE, had his friend join him and now I have TWO people running their mouths at me. The manager finally came up and took her place at the cash register, at which time, she went over to another group of employees, yelling about me!

    I let this manager know how unprofessional I thought they were and he looked at me like I had snakes growing out of my head. The cashier manager came up and I told her what I thought of the cashier, this wesley manager and her, and that they should not be hiring ghetto thugs to man their cash registers. I also told them that I would never, ever be coming back to that Walmart and I would make sure that anybody I knew wouldn't come back there either. I had never been so embarrassed and treated so badly at any place I had ever been.

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    Punctuality & Speed

    Reviewed Feb. 9, 2015

    I worked for Wal-Mart for 20 months and did not receive the company stock promised after a year & was kept after scheduled time to leave often. This caused me to walk home late nights & was my life endangered and my education as well. They did not give breaks for bathroom usage or to eat. I was to be there on time, but not leave on time once the decent store manager was transferred.

    (Please encourage those you know that can & will donate a few dollars to these free/low-cost legal organizations to help them to continue serving the low income, shy, elderly, single parents, and anyone else with all sorts of issues, except for some accused of or committed an illegal act/crime).

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    Customer ServiceStaff

    Reviewed Feb. 9, 2015

    I called Wal-Mart (Rosemead, CA) to ask if they had an item in stock that could be purchased and picked up the same day. Simple question. They put me on hold for almost an HOUR. I was LIVID. I hung up and called again and the employee who answered started to get loud and defensive when I complained to her about the wait. She put me on hold again, and the only reason I stayed on the phone was to complain to the manager. For some reason, that was the only way to finally get help. Wal-Mart is terrible and I hope they figure out how to NOT have such ** service.

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    Installation & Setup

    Reviewed Feb. 8, 2015

    Great Value T12 40 Watt fluorescent light bulb - 10 pack - On initial installation of bulb, the bulb exploded in my hand as I turned it into position to energize the bulb. As I always do, the fixture was energized when I was installing the bulb. One of the ends of the bulb blew off, shattering about 3 inches of the tube. The white interior of the bulb seemed to smoke and flash, leaving the remaining inside the bulb clear. Next bulb from the pack did not explode, but white interior of bulb did streak, leaving clear areas on inside of bulb.

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    Customer ServiceStaff

    Reviewed Feb. 7, 2015

    The employees know nothing about the store they work in no matter how long they work there. They are rude hateful people much like the greedy children that have run Sam Walton's business to the ground. Out of 25 or more checkout lanes only 2-8 are ever open. The lines are long and by the time you get to the cashier, the cashiers are always in a horrible mood. This store is located in Antioch, TN but many Walmarts I've been to are just like this store if not worst.

    My brother in law worked in Walmart for a while. They mistreated him, cheated him on hours and after 4 years of working there, they laid him off without warning. Walmart has become a corrupt company who care little for their customers and only care about giving you cheaply made garbage that breaks in no time. I've stopped shopping there because the food almost always go bad in less than a week, namely the meat and fruits.

    The things I buy there are poorly made like the silverware and dishes and cups for example. I purchased a whole set of dishes, cups, and silverware and in about 2 months nearly all of them broke. Hardly any sort of a drop will completely obliterate one of their cups. (Mostly all the See Through glass cups) I've purchased every cup you can buy in the store and I've had to throw them out or return them every time. The silverware no matter how much you spend taste metallic - like you're eating a nickel. All the dishes I've purchased have had to be returned for much of the same reasons as the cups. That's only one incident out of many, many incidents.

    I'm tired of playing into their "We save you money crap". When your products fall apart in less than a year you're not saving me ANYTHING! Horrible company, horrible employees, horrible everything.

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    Verified purchase
    Customer ServicePrice

    Reviewed Feb. 7, 2015

    I ordered an exercise bench with 100 lbs weight online. Similar to the experience of several other reviewers for this product, the equipment was delivered with parts missing. In my case it was missing 30 lbs in weight and no assembling or exercise booklet. I put the whole thing together just looking at the pictures online and with some guess work, only to realize that I was missing a 20 lbs weight and a 10 lbs weight. I contacted Wal-Mart who said I should contact the manufacturer.

    I contacted Cap Barbell and they told me contact the retailer. After a few frustrating emails, Wal-Mart told me that if I could return the equipment in 1 day back to them (after these emails I was coming to the end of my return period) they will resend a new set. The reason I ordered it online was I don't have a car. So they wanted me to un-assemble the bench, somehow un-nail the barbell rod and take the whole thing back to them. It is more convenient for me to just buy the missing weights than go through this ordeal.

    This is what I will do, but I felt really cheated and let down by the poor customer service from both Wal-Mart and Cap Barbell. I would recommend spending more money to buy from a better manufacturer and from a retailer that takes customer service more seriously (Ama*on). The price tag from a low cost manufacturer/retailer is good, but it's anyone's guess on what you will get in the box.

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    Customer ServiceOnline & App

    Reviewed Feb. 6, 2015

    I ordered a pool table in December from Walmart.com. My order reflected that delivery was expected on January 2. When January 2 came and I did not have my order, I tracked down the shipping company (SEKO) to find that I had to schedule delivery; at no point did anyone contact me to let me know this needed to happen. So I scheduled delivery for January 5.

    On January 5, a single driver showed up to deliver my 215 pound table to my garage. I asked how I was supposed to get it inside and he said this happens all the time (SEKO contracts with them). I refused delivery. I contacted Walmart and the email response said " It will be needed for you to request it to SEKO, but it is possible that it will be and additional fee for this service" (note the poor grammar/typos). So I contacted SEKO who said they are unable to make the change on my delivery unless Walmart initiates it. I emailed Walmart again (this is the 4th time in the saga) and received the response "Unfortunately, we are not able to help you with this issue because carriers are not allowed to do an inside delivery."

    So I called Walmart and was told the only way to get "white glove service" is if I am pregnant or elderly. That came from out of the blue. In over one month of correspondence, no one mentioned that I was not going to be able to get the service I wanted. Absolutely nothing on their website clues a customer into this. I am so furious; it's now been over 7 weeks and I have no product. Back to the drawing board in search of a company that will meet the most basic of customer expectations. I will never, ever buy another thing from Walmart and am spreading the word to everyone I know about this.

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    Reviewed Feb. 5, 2015

    Very upset at the GM Manager of Store #1914. This is a few pics of the fish tanks I saw there this morning. So sad! I am one angry customer and animal lover! I would like to know how I can take this to another level? Thank you for your time.

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    Punctuality & Speed

    Reviewed Feb. 5, 2015

    I buy many times for site to store pick up. I have always problems with the store I want to pick up. I have my account with one address and always comes other stores and I have to always be checking before placing an order. But sending to stores in far states it's impossible to go. And cancelling an order after noticing it immediately is a nightmare even when the delivery will be for 2 weeks later. I will recommend to always check the address before placing the order because it will be money lost. Sometimes we do shopping fast and don't expect wrong addresses, specially when the default address it not the one the order is going to be send.

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    Customer ServiceStaff

    Reviewed Feb. 5, 2015

    I went to the Wal-Mart store in Chickasha, OK, because I could not get to the Duncan store. I try to avoid Wal-Mart altogether but on this particular visit I really had no choice. I went to the pharmacy gave all my ins. cards to the clerk at the drop off, was told it would be 30-45 min before it was filled. I went to get a few other items and when I went to pickup earlier than they told me I graciously let a man go ahead of me and there was a whole line of people behind me. The clerk was a sour looking woman and she rang it up over a hundred dollars, one item from produce even though it did not have to be weighed by the each. I did not argue that point, I said "it is not that much did you run my ins." she insisted twice I did not have it entered. I told her yes that I did but she was going to have me go to customer service to get that ticket voided then come back.

    I know to stand in another line, and yet her line when I returned, I was seeing that coming to stop that before she processed she not only did that but I was asked several times my birth date for all to hear (what is the point of hippa). So I said to her yet again I had, had the info entered she in effect with body language rolling her eyes that I was not telling the truth. Apparently as it turned out I gave them too much ins. info. but I can tell the names of these people my way of seeing if Wal-Mart even cares. The clerk slammed down because she saw I was getting irritated and refused to finish the sale and called a super to do it which was fine but then she told the super that my husband I cursed her, when she did that my husband got involved at that point and told the super that was totally untrue.

    Walmart has no customer service, none!! If we all quit Wal-Mart we would give small businesses a chance and I will do that if I have no other choice. They act like they are doing you a favor. I can give the names of these people if Wal-Mart cares to follow up which I doubt. By the way I went to the Wal-Mart in Duncan the next day to get what I could not get that day and the clerk there went out of her way to help me in a position that was not really not her responsibility to do but knowing we mentioned that we had a house fire in Dec and still not able to make calls easily to businesses, she did it for us.

    But my point being I can do without Wal-Mart and do if I have no choice and if we all did this our local business could survive and the good clerk at Wal-Mart should go to one of these stores for a job. I find it much more friendly to buy online and you can too. Mr. Walton built his business on customer service and probably turning in his grave, but soon they will be like JC Penny, TG & Y and K mart and Wal-Mart will be obsolete also a thing of the past.

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    Reviewed Feb. 4, 2015

    My family and I are constantly being harassed by a Walmart associate. I have made a complaint to two different managers assuring it would stop. Nothing has stopped. I live in a rural area and there is no other shopping options. This is beyond ridiculous!!!

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    Staff

    Reviewed Feb. 4, 2015

    My son worked for Wal-Mart for almost 6 years. He had 1 coaching when he was csm for taking 4 sick days. This last Saturday he had a customer complaint, the only one he has had, and instead of another coaching they fired him. He has a wife and 2 little girls and now has no job. He should have had a coaching.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed Feb. 3, 2015

    I was sent a Wal-Mart credit card in the mail and the enclosed brochure stated that if I activated and used the card on the same day of activating it and making a purchase of $75.00 or more I would receive a $25.00 Credit reward. I made a purchase of over $150.00 on the day I activated it and the cashier assured me it would show a $25.00 deduction on my first statement. (This was at the Stigler Oklahoma Wal-Mart Store.) The credit never was given. I called customer service twice about this and they assured me it was an oversight on their part and it would show up by the second statement. Well, it never did!

    I paid the first statement in full so there wouldn't be any excuses on their part. The credit never showed up and I paid the second statement in full and closed the account. I feel that this would never have happened if Sam Walton was still living and I think Wal-Mart died along with him as far as reputation goes. I used to trust Wal-Mart but those days are gone for good it seems. They have excellent employees in our area and it's a shame the employees can't find better employers than Wal-Mart. If anyone else has had a bad experience with Wal-Mart's fraudulent credit card advertising, you are not alone.

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    Customer Service

    Reviewed Feb. 2, 2015

    Awful... Just Awful! I bought a TV on walmart.com on Tuesday and was supposed to be ready at the store for pick-up on Friday. Well... it wasn't and the order status was still showing as "processing." After sending an email to Wal-Mart, I got a response from them which was not even slightly apologetic, and basically said that the order will be ready to pick-up on the following Monday... or so they thought! Well... I checked the status of the order on Monday and it was still "processing." It hadn't even shipped-out to the store. So, after calling up their customer service number (which is not easy to find), I'm told that my options are: 1- to request to "push the order through" which is going to take 5-7 business days to get a response, or 2- to cancel the order which takes 5-7 business days to get a refund. I mean these guys have no clue to what they're doing!

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    Customer Service

    Reviewed Feb. 1, 2015

    I worked for Walmart from Nov 2011 through Aug 2013. During that time there were several mistakes made on my paychecks ranging from overtime pay and bonus pay that equaled up to $2000 dollars. During 2012 my store manager caught the mistakes and said that they will make sure that they will fix them and I will receive the money I had missed. But nothing happened. I later asked them about it and all the evidence I had about it...the problem...had mysteriously disappeared. They could no longer find the problem. Though it is now 2015 I have asked Wal-Mart every year about it, with respect, and have received no response from them and I am assuming that all of my correspondence has disappeared.

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    Staff

    Reviewed Feb. 1, 2015

    Went to Wal-Mart today in Manchester, CT for a pair of gloves with my step son. Well we find a pair of gloves and go to purchase the gloves at the self serve cash register. I use my ATM debit card to buy the gloves. I reach for the receipt and nothing came out. I didn't think anything of it because after all it's just gloves I've purchased and didn't think there would be any issues. So I walk across the Dunkin Donuts in the store and buy a coffee & bagel for my step son. Before leaving he noticed that there is a security device on the gloves. So I approach a Wal-Mart employee and explain I just bought the gloves and could she please remove the device. She asked me for my receipt but I explain to her that I just bought the gloves & it didn't give me a receipt.

    She then takes the gloves & contact another worker so 2 other female workers arrive and try to retrieve my receipt but are unable because the machine was having issues. She asked me what card did I use to purchase the gloves. I give her my card and I show her my online bank on my cell phone that clearly says I made a purchase of $19.02 at Wal-Mart for today and a purchase after for $6.00 at Dunkin Donuts as I said. She accused me of trying to steal the gloves. I then ask her to check the camera and she will see that I did no such thing. She then contacts a manager and I'm explaining to him what happened and he accuses me of trying to steal the gloves.

    I'm really upset by now and still trying to ask him to check the camera and he will see that I indeed bought the gloves. He then tells myself and my stepson to leave the store and he took the gloves and said that we weren't getting them. I Still try to plead my case & said if we didn't leave he would contact the police. My step son and I were outraged and so upset for being accused of something we didn't do and to be forced out of a store for nothing and the fact he just stole the gloves I indeed purchased was just wrong! I will NEVER shop at Wal-Mart EVER again!!!

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    Customer ServiceStaff

    Reviewed Jan. 31, 2015

    On 01/30/2015 Wal-Mart employs a company called CEC. These young individuals act as security for shoplifting, a day later she found this issue out. The CEC detained a mentally challenged woman for a lengthy amount of time. The woman waiting with her cart at Wal-Mart for her friend who is also disabled, for ten dollars so she would have enough money to pay for her food. She was embarrassed and PULLED to the rear of the store, interrogated and mentally abused for a lengthy amount of time. She was mentally and verbally abused to the point of mental breakdown. The amount of time this abuse continued, she had not found out what she is doing in the back of this Wal-Mart location in Deptford, New Jersey - only that they took her purse and her shopping cart and embarrassed and physically pulled her to they rear of the store.

    These young people demanded her license, they would not tell her their names or what she was doing there after countless attempts from her asking for assistance and being told to shut up and ignored. This woman finally did everything they wanted, they told her if she did not they will prosecute her. She returned home in hysterics, crying and holding her head in extreme pain. These are all the details I can give due to the suit that is going to brought by this unfortunate handicapped woman against these extremely incompetent employees of CEC and Wal-Mart. They must have some type of a quota. There never any reason for the extreme abuse that CEC and Wal-Mart inflicted mentally to this handicap woman. The additional details that will later come out will shock you due to the nature of the mental abuse.

    No handicap woman should go through that type of abuse from the CEC and Wal-Mart while shopping at Wal-Mart. There was a young woman and a young male, they heard her call him Jordan, who did abuse this handicapped woman just trying to shop and waiting for 10 dollars to pay for her food. Professional - not even close. You should be ashamed calling yourself a professional business.

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    Customer Service

    Reviewed Jan. 29, 2015

    Wal-Mart has the worst customer service you could ever experience, not only do they treat their customers like dirt, they accuse them of being thieves. I bought a lot of items online and in Carmel on 151 and Meridian and never can to return.

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    Reviewed Jan. 29, 2015

    Shopping at Walmart in Winona MN today in the ladies department. There was a total mess in the bra and panties aisles - merchandise on the floor, open bra boxes, bras just laying wherever. Panty bags were not in order by brand or size. I didn't complain to anyone because there was no one around. I just left my check in Rochester. I've never seen it so messy an unorganized.

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    Customer ServiceStaff

    Reviewed Jan. 29, 2015

    1/28/2015 Walmart Hornell, NY. Regarding a minor miscommunication in transactions between cashier and myself. I had a concern about the transaction so I took the problem to the cashier manager and a second manager that was brought over. After they reviewed the video footage of the transaction, they should have politely explained to me what happened or given me more proof so that both parties would be satisfied. Instead both managers came back to me at customer service telling me bluntly that I was wrong and pretty much accusing me of lying about the mistake I saw in the transaction and what was given back in change.

    Feeling offended and embarrassed by their tone and unfriendliness, they carried on. Both managers raised their voices to me after I tried to explain what I remembered before they told me, "You're not getting any money back from this." It's one thing to always hear about how crappy Walmart treats their employees, but when management treats the customer like this, it's UNACCEPTABLE. I will not ever come back to this Walmart. VERY DISRESPECTFUL AND UNPROFESSIONAL to the customer.

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    Reviewed Jan. 28, 2015

    Walmart brags to the media about giving associates' holiday pay when in reality our hours are reduced beforehand.

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    Customer Service

    Reviewed Jan. 28, 2015

    I purchased the Formula Multi-Floral Curtains and received the incorrect order. The curtains I ordered had green, orange and purple flowers on them. I received white curtains with tiny purple flowers all over them. I contacted customer service right away and was advised that I would be shipped the correct curtains. When I received the replacement curtains, they were the same curtains I received before which again was incorrect.

    I contacted customer service right away again and was told that the curtains must be mislabeled that is why I am receiving the wrong order. But instead of them correcting this issue and shipping me the correct curtains, they told me that they would offer me a refund?? As if they are doing me a favor.. I am suppose to receive a refund. I also should not have been inconvenienced by having to return the items by mail because I couldn't return them back to the store according to customer service, because the store would not report back to them that they returned. Another sign of incompetence, why wouldn't your store report it back to them.

    Now I receive a return reminder about the items I shipped back 3 days ago about them charging me for the items. I responded back to the email advising them that I returned the items by mail and advised them about my horrible experience about them shipping me the wrong item, and asked why hasn't it been corrected yet. They replied to me saying I wouldn't be charged for the items and completely ignoring my concerns.

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    Customer Service

    Reviewed Jan. 28, 2015

    The phone did not work properly when I purchased it from Wal-Mart. After taking it back to the store, the sales person adjusted something on the phone and told me to take it back home and try that for a while. When that did not work I was told that I could have taken it back to the store within 15 days for a refund but that had expired. I had bought a service plan from Wal-Mart and was told that they would replace the phone for 3 years. I had bought the phone on a Black Friday sale for $69 but the phone was now $179. All the service plan would do was to refund the purchase price and told me if I wanted it fixed I would have to do so at my expense. What kind of phone breaks and cannot be replaced after 15 days?

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    Customer ServiceSales & MarketingPrice

    Reviewed Jan. 27, 2015

    Have you ever found yourself walking back to customer service due to inaccurate pricing on your receipt? I have, not once but every single time I go to Wal-Mart. I am sure to some of you $10.00-$15.00 over charge is not much but to me it is worth the discussion. Then they have the audacity to tell me that they must check first. I love my family and the more time I spend with them and not arguing over overcharge pricing the better. Target never does over pricing. I ask you people to not overlook this. Wal-Mart can be taken to court because of this. Take a look at your receipt next time you shop. Fifteen dollars X 100 people is a lot of money my friends . Do not just sit and say "oh it's just a dollar it's ok," no it is not. It is called false advertisement.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 26, 2015

    On Sunday January 26, 2014 at approx 9:45 am I entered the Mckenzie Town Walmart with three Items I wanted to return; I collapsible pet carrier, An underground fence collar/receiver, and a dog fur trimmer kit. Upon entering there wasn't a greeter at the entrance I used to. I proceeded to walk to customer service in order to get my green sticker for the items I entered with. I stood there for about 2 mins and no one greeted me or asked if I needed assistance, so I checked the other entrance and no greeter there either. I proceeded to the McDonald's in side the Walmart to grab a coffee and kill some time. Grabbed my coffee and walked back to customer service stood for another 5 min. And still the small line did not move.

    So I was like well guess I'll get a few items and just do an exchange, since I lost my receipt during my move across province. And that's what I did, I shopped for a few small ticket items (a few storage drawer sets, vacuum storage bags, milk, eggs and some feminine hygiene products). I got what I need so I decided to go back to the customer service desk and start my exchange. I explained to the girl that I was wanting to exchange this items I bought prior to my move (about a month and a half ago), and during my unpacking found the items I was replacing with these 3 items.

    I informed her that I was just wanting to do an exchange. When she left and came back with this miserable woman I'm assuming was a manager. She did not say hello or asked how i could be helped, she snapped at me "do your have a receipt," I told her "no I do not, I just moved her from Edmonton and I must have misplaced it during my move." She then asked how did you pay, I told her half gift card and the remainder was cash, she gave me a dirty look and was like I can't exchange these-- "you're going to have to find your receipt."

    I was shocked, I could understand for the 2 items that were over $59.00 and 80.00, so I asked even the item that was $ 36.00 she said no. So I grabbed my items and my cart and proceed to find my friend whom I had arrived to the store with. As I walk to find Her I hear over the store intercom security watch sections 1&2. And then a sales associate popped out of nowhere (mind you this is the only time I was approached by anyone during the whole time I was in the store). I politely responded "no I am just looking for my girlfriend, thank you" and proceeded. When I found my girlfriend I told her what happened and she was like "really, that's not right" and decided she was done shopping.

    Since I was unable to pay for my purchase, I left my cart to my pet carrier and other items and asked her to take them while I went to the bathroom. When exiting the stall the employee who asked me if I need assistance was there in the washroom. I then found her near the season stuff by the door when I noticed that horrible woman I dealt with at customer service and another plain clothed employee hovering around her. We crossed over into the food section so she could grab her few items, I stopped and looked at a lap top bag. When my girlfriend came to me to tell me that there was an employee following behind me hiding behind fixtures. I was like wtf so we proceeded to the cereal aisle. And again there was the manager with 2 more employees in the aisle.

    My girlfriend asked if they had a type of cereal and again rudely the manager snapped, "No what is here is all we have." My friend is now annoyed. We proceed to the check out and stopped so she could go through her things and choose what she wanted, from her cart when again the same women was lurking. MY friend Asked her," Excuse me is there a reason why you are following us?" She said no and was like "do you plan on paying for your items?" My girlfriend was like "yes, we haven't done anything wrong, I am out in the open, why are you following us?" She said "I can be here if I want to and I'm going to stay with you until you go to the cash registers and pay." "My friend said "you know what forget it," and all this women had to say was "ok yea good, that's great, see you later," with a satisfied smirk on her face. So my girlfriend left her 500.00 + purchase and left the store.

    Upon entering the store I did not set off the security beeper thing, not once during our shopping trip did we attempt to leave the store with unpaid items, and after being made so uncomfortable and followed around and having management pretty much push us out of the store, and still not one security beeper went off. I was treated like a common criminal because the staff wasn't doing their job and there was no greeter! I even went as far as trying to find a stupid green sticker for my items to return and still no service!!!

    If you pay for your items with a gift card or cash, and the items are unused or unopened you're automatically a thief I guess. The week before, I returned a dessert maker that had broken after 3 uses without the box or packaging, and another item unused in the package with no receipt, and was given a gift card for just under $100.00. I will not step foot in this Walmart again ever! If it was the last place on earth you could buy from, I rather starve!

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    Customer ServiceStaff

    Reviewed Jan. 26, 2015

    After walking in and ducky pigeons at the entry, I proceeded to grocery shop. I went into lane number 11 as there was another couple loading their groceries. The cashier tuned her light off right as I was going to start loading my groceries. I asked her if she was going to still ring my stuff up and she rudely said, "NO I have to go on break." I was upset and said I have been standing here in line and you just shut your light off and that she is rude. She then yelled at me, "SHUT UP!" I said, "Excuse me, what did you say?"

    She then said just rolled her eyes at me and said, "Tell on me I wont get in trouble anyway!" I took my stuff to the next lane over and her tag team witch in lane 10 said, "Don't worry you have been her too long so you wont get in trouble!" I should have just walked out the door right then and there but I continued to let her scan and slam my items! I spent $140 in groceries to be told not to shop at that store again. I told them don't worry I will never come back to this GHETTO store again especially with rude tag team b_____'s that work there!

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    Customer ServiceStaff

    Reviewed Jan. 26, 2015

    Why are the Wal-Mart customer service persons always hostile? They are hostile and defensive well before you even begin to explain the nature of your call to them. The telephone customer service persons make the ignorant store staff look like professionals in comparison. Your employees cut off the customer before the customer can tell you why they are calling. Then they get angry because the customer has to tell them the reason; and they are mad at you because they did not give you a chance to listen in the first place.

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    Customer ServiceStaff

    Reviewed Jan. 26, 2015

    I will be as fair and accurate as possible when attempting to recreate my horrible Wal-Mart experience. Employee, **, had rude a-matter-a-fact approach with me when telling me that there is no way I could return gift DVD items purchased at Wal-Mart. She was extremely patronizing when she tried to tell me where I had returned a few of the DVD earlier, the day prior, based on merely the information I supplied her.

    I felt like very polite until she, obviously tried to get a rise out of me. This was not appreciated or very professional, for that matter. I wonder if you have to go through like a prescreening or background check to work at Wal-Mart. I won't be mean and rude like the woman, **, that "helped" me, even though she guaranteed that she would have her Wal-Mart job the next day that she clearly takes for granted.

    She made comments that seemed very sarcastic, in nature... all I can do is pray for difficult people like this. Maybe she was having a bad day, but I just wish she had not taken it out on me. This type of non-consideration for mankind makes me wondering if it's worth it to pity or even care for such ugly people. I hope that the customer service at this location, 777 Story Rd, improves. For now, I will just not be shopping at Wal-Mart and I will make it my mission to tell people at this particular Wal-Mart.

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    Staff

    Reviewed Jan. 26, 2015

    This past Friday afternoon I spent over 25 minutes, there were only 4 registers open out of approx. 20. There were 2 people in front of me. The lady at the register had fliers and coupons for her purchases which were numerous, I think she and others doing the like savings should be able to check out at the service desk, I feel bad for the cashiers who then have to deal with aggravated customers. This is becoming a regular problem at the Catskill NY store. We stopped going to the Kingston NY store because it takes so long to check out.. No, I will not use those unfriendly automated registers.. I have heard this same complaint many times over.

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    Customer ServiceStaff

    Reviewed Jan. 25, 2015

    I recently had an experience at a local Walmart store that was not only terrifying, but handled very poorly, leaving myself, as the customer, feeling like I had no recourse to the horrific experience. I have contacted the on duty manager at the time of the incident and I called the corporate office. The representative from the corporate office came across as understanding my concerns. However, when I was called back by the assistant store manager, Gordon, I was met with the same lack of understanding the depth of the issue at hand.

    It was a Friday afternoon, just before noon. My toddler and I were shopping for a few items. I saw a man who was wearing a dark, tight, t-shirt. He had a clean shaven head, was very muscular and tattooed. This man was hunched down and sneaking around corners. At one point he was army crawling to peak around corners.

    I was scared. I have a little one with me and I am at the store alone, and I see this man who appears to either be playing some game or be mentally unstable. I then noticed he was following a young woman. Having been followed home myself only to walk into a gas station for the cashier to call the cops, and have it confirmed that his intention was to follow me all the way to my home where I would have been alone, I was terrified for this woman, and any other potential victims of this man that I am seeing act in an abnormal way.

    I walked up to the woman and said, “Excuse me miss, are you here with someone?” I thought maybe by a long shot it could have been a friend she was in the store with playing games. She confirmed that she was not with anyone, so I followed up with, “There is a man around the corner on the ground following you.” She saw him and thought he was a creep just as I had, but what happened next is the part that caused my complaint to be escalated to Walmart management.

    The man jumped out from behind the corner and shouted at me and my toddler that was sitting in the baby seat of the shopping cart, What the hell! I am security and you just stopped me from doing my job and protecting my merchandise. I apologized and explained that he did not appear as security to me and I was fearful for the woman’s safety.

    He then continued to shout at me about it being his job and how he is supposed to look like just another person and not a store employee. Until he told me he was security and began shouting at me I thought he was just another person in the store and not a store employee, but he had the expectation of me being able to tell he was security despite his attempts to not look like security. It was very convoluted. I walked away from his angry rant and went straight to where I knew I could find an employee.

    At the fitting room I found a female employee with long dark very curly hair who I asked to call a manager for me to speak with. She was polite and complied. While I was waiting the security guard had followed me to the fitting room and began shouting at me again. At this point I was not only scared, but angry. I was initially scared by what appeared to be a questionable customer and now I was being not only shouted at by security worker, but he went out of his way to follow me to the fitting rooms.

    The fitting room employee was there to witness this incident. I was told multiple times I should mind my own business. What if that was your daughter, mother, or wife being followed; would you want the one person who notices to tell them they are being followed, or would you want someone to let them know of the potential danger? Rape is real. It is not something you just hear about on the news.

    Finally, the manager and another individual arrived. With my heart racing from fear and anger I calmly told him what had happened only to be told that, “It is his job. I am sorry,” it is not an employee’s job to ever shout at a customer. I was then told that I should have found an employee and told them that a woman was being followed. Walmart is not teaming with employees around every corner and as a concerned citizen it was easier to just tell the woman who was being followed that she was in potential danger. She then knew to watch out. If he began to follow her out of the store she could have gone back in and gotten someone to escort her out or call the cops.

    The situation did not end like that though. Rather the security guard allowed not only myself, but the woman to know he was security by shouting at us, and now I have given his description to everyone and anyone who will listen. He no longer has his stealth appearance because many individuals in our local are aware of what he looks like, and that he is Walmart security. The manager asked what he could do for me. I asked for an apology from the security guard for being shouted at without reason.

    The manager denied me that because he felt that the security guard was doing his job. I was blamed multiple times by both the security guard and the manager for stopping him from doing his job. Yes, I did stop him from doing his job and I apologized for that, but in my defense I did not know he was a security guard. Their response was that he was wearing plain clothing because it is part of his job. I get that it is part of his job to wear plain clothing; that is why when I thought he was not a store employee, but rather just a stalker I should not have been shouted at and blamed by both the security and the manager for interfering with his job.

    I went home feeling defeated and hopeless about our society. A society where we care more about protecting goods in a department store than the well-being of an individual. I understand it was his job to follow that woman, but I did not know it was his job, and based on the description of his job requirements it is understandable that I did not know it was his job. Therefore, some understanding when I interfered with his job was in order, but I was met with cruelty and blame.

    Because the incident was so unnerving I called customer service at the corporate office. I explained the situation as I have here. I received a phone call from the assistant manager, Gordon. I have saved the initial voice mail where he says that he investigated the situation and he felt nothing was done wrong. This concerned me greatly as there was clearly something done wrong. Not only something that would upset a customer, but something that should upset an employer.

    The security guard outed himself to a customer who would have otherwise just thought he was a creep, and not just that he shouted at the customer continuously. I returned his phone call and reexplained the situation. He did offer me an apology on his behalf, but from the conversation I still got, It was his job. His job was to follow the woman and ensure that merchandise was not lost. His job description does not include shouting at customers, and then following them to continue shouting at them in another section of the store. I am also not 100% convinced that he needed to be on the ground crawling and jumping from corner to corner like an individual would that is in a high stake combat environment.

    I have included the receipt from my purchase. I left without finishing my shopping because I was so shaken by the experience and I have not returned. Because of the lack of concern by management of the Queensbury, NY Walmart I have decided to put my feelings in writing. I hope that this gets looked into further for the sake of customers everywhere. We can’t live in a society where customers are given rules like, You must go to an employee to report something strange, you may not converse with other customers in the store. As a society we need to look out for the safety of those around us. Thank you for your time.

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    Reviewed Jan. 25, 2015

    My husband and I go to Wal-mart in Picayune MS everyday sometimes twice a day. I had a check written to me on January 24, 2015 for the amount of 17.50. Went to Wal-Mart in Picayune MS and spent 11.96 of this meaning I should of gotten 5.54 back change. I got 0 back all because the cashier didn't pay attention to what she was doing and ran the check through as 11.96. When I noticed what she did after it was all done and she said bring it to the front in manager saying nothing she can do, either to bring the check back to who wrote it to me, wrong they paid me already. It all comes down to Walmart in Picayune MS cheating me out of 5.54.. Thank You.

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    Customer ServicePunctuality & Speed

    Reviewed Jan. 25, 2015

    This is what happened to me. I purchased a Queen size air mattress in the 3rd week of November of 2014 at Walmart on and even exchange with added store insurance besides manufacturers for any problems shall arise to cover purchase. I bought an Intex queen comfort air mattress to use as my main bed because in March of 2014 I was involved in severe crash, which has severely broken my left leg. Femur cracked in 11 places and fractured my tibia and fibia as well. Broke my knee into 20 pieces and ruptured 6 lumbar vertebrae in my back causing stenosis of the spine. So comfort is pivotal to my recovery.

    As it goes the air mattress I bought at first had pump defect, which is built in. So I took it back to Walmart to newly constructed store to find out they do not have same mattress I had. In process I called 6x on January 23 of 2015, surrounding Walmart stores and located in Tarpon Springs. I called they had 3 in stock. I traveled from my house Friday to get air mattress 19 miles 1 way to store to make exchange. I received new air mattress from store shelf travelled back 19 miles to home and hours later I went to inflate new bed, only to discover after I opened box, mattress in box was not Intex mattress but a Coleman double sized air mattress inside a Queen sized box.

    As the night got later too late to return in same day, I inflated double size air mattress that came in box so that I would have bed for night to sleep on and discovered double had hole in it and kept deflating. I ended up sleeping in chair or the bare floor, making for a very long painful night and being upset about the exchange I called surrounding Walmart stores only to be told I have to drive back following morning 19 miles each way to Tarpon Springs to exchange their mistake.... Being obvious they had to a return and put on store shelf a broken and wrong mattress on shelf to be repurchased....

    I was not offered an apology or admitted wrong and gave a new mattress. I had explained all of inconvenience I have been through and not any gesture of any kind despite I had to run round trip 40 miles and been through night before resulting in loss of sleep and being potentially harmful on the road to receive no retribution or admitted fault... This stuff like this is part reason I wouldn't return to be a shopper in Walmart again, or advise any of my relatives to do the same and to be passed along amongst the social crowd how Walmart truly is... and as I stood in line at store read a sign saying "customer satisfaction their goal." After all I had been through is that customer satisfaction??? I think they should reevaluate that statement. Does it sound like I am a satisfied customer???

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    Verified purchase
    Customer Service

    Reviewed Jan. 24, 2015

    I had no idea when I purchased the several electronics I ordered from Wal-Mart that one of them only had a 15 day return policy which is an absolute travesty! That's not enough time to get something like this set up and tried out. It's a GPS so someone has to plan a test trip right after the holidays at the busiest time of the year for most people. This ridiculous time limit should be printed in big red letters right with the description so people like myself who just want to give their family a nice Christmas can purchase from someone else who actually backs what they sell. I know now that Wal-Mart does not care for their customers or they would not impose such an impossible return policy that is not the same across the board like it should be. The TV I bought has 90 days but this GPS only 15 days?!?!

    You have lost a good customer..... I would rather pay higher prices and purchases from someone who will back their products and make it easy for their customers to make sure the product meets their needs and works properly. No other purchases I made required less than 60 days for Christmas gifts so Walmart.com has really missed the boat this time. Customer service is a joke and Sam Walton is rolling over in his grave.

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    Verified purchase
    Customer Service

    Reviewed Jan. 24, 2015

    I bought something online from Walmart.com. I paid extra to have it rushed and was promised a certain date and did not get it. They are very unorganized as the explanation given was to pass the blame onto Fedex. I didn't buy from Fedex. I bought from walmart and paid extra to have it rushed only to be lied to. Don't believe anything from Walmart. They are not to be a trustworthy company. They made me wait in my house all day. Finally I called them at 7pm to ask where my package was and I got the run around.

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    Reviewed Jan. 23, 2015

    Went with a friend to pick up a couple of movies, she was getting some wine. When we got to the register the cashier asked for both of our id's. I didn’t have mine since I wasn't getting and that required my id. I told her I wasn't purchasing the wine and I don't have to show you my id. I asked for a manager who told me they were busy. Was told I didn't have to come in and shop there anymore.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 23, 2015

    I went to buy a few groceries and noticed when I went in that it was colder inside. It was colder than outside. I thought since the start of my shopping was, where the coolers were, it would get warmer soon. It didn't. When I was at the register I asked why it was so cold? No response. I asked again. She said, "I don't know." I then asked who I could talk to that would know? Her response was, "I don't know". I raised my voice and asked, "Is there no one I can complain to about the temperature?" Another cashier responded, "Think how nice it will feel in the summer time." My response was, "I will come back then."

    It is now January. Finally another employee said I would need to contact 1 800-Wallmart. I asked, "You mean to tell me you do not have a manager or asst. manager I can talk to?" I was told no. Store #46003 TR# 03614 5500 E 22nd Street Tucson, AZ. 85711. Manager **. Are the employees that rude or does the local management not want to be bothered by complaints?

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    Wal-Mart Company Information

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