Wal-Mart Reviews
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Walmart Auto Care Center offers automotive maintenance services within Walmart locations. Its services include oil changes, tire installation, battery testing and replacement, and multipoint inspections. This integration allows customers to address vehicle maintenance needs while shopping for everyday items.
Visit www.walmart.com- Affordable prices on many products
- Wide variety of items available
- Frequent promotions and discounts
- Inconsistent customer service quality
- Long wait times at checkout
- Frequent stock availability issues
Wal-Mart Reviews
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Reviewed April 14, 2015
Their overnight shipping is a scam! I ordered overnight Monday morning but I see no shipping confirmation for that day. I get a "your package is on the move" email the next day and guess what? It won't get here until Friday! I am not going to let these dishonest practices go unchallenged. I DON'T CARE HOW BIG THEY ARE. I can only wonder how many additional millions they pocket yearly by advertising expedited shipping and only delivering standard. They certainly DO NOT PAY THE SHIPPERS b/c if they did... I'd be getting my package the next day as advertised. IF I PAID THE USPO for next day shipping guess what? You got it! Insofar as customer service is concerned, they cannot sell me on that lame excuse "oh, you have to add 2-3 days processing time sir"... if that's the case then DO NOT ADVERTISE NEXT DAY SERVICES!
I want the money that I paid for expedited shipping reimbursed. It's only fair. FOR THOSE OF YOU READING THIS POST... YOU HAVE BEEN WARNED! WALMART NEXT DAY SHIPPING IS A SCAM!
Reviewed April 13, 2015
My visits to this store were a horror story - I won't bother with their nonexistent photo dept. My nightmare began when I purchased 2 folding tables. Upon reaching my destination I saw that one table was damaged. I returned to exchange it. Except for the slowness of the computer system there was no problem. As it turned out I didn't require the tables and returned them unused the following day. The clerk scanned my receipt and told me both tables had already been returned. I informed her that I exchanged one the previous day. I was unable to immediately find the return receipt but they found it on the computer. The clerk then disappeared for at least 30 minutes. When she returned she had another lady and a security guard in tow. The other lady said she had watched video of me walking into the store without a table and leaving with one then accused me of stealing the table and scamming the store.
I pointed out my receipts but she said I would get no refund and take my tables. When I asked if the damaged goods had gone out she said "not until Monday". I then asked her to check for the damaged table. She said she'd check and if she found one she owed me an apology but if she didn't the matter was closed. When she returned she admitted that the damaged table was there and did apologize. After about 2 hours of defending myself against these baseless accusations I was finally issued a refund. Unbelievable.
Reviewed April 12, 2015
Walmart fought for over 10 years to build in our small town. Finally, when it came to pass, what a disappointment! This store is under-stocked, poorly maintained, and it's hard to get somebody off their cell phones to wait on me. If you walk through, you will see that each cashier has his/her cell phone next to their register. But....there are countless number of employees standing around chatting while you're trying to get help. And the worst? When you do find someone willing to help you, they don't speak ENGLISH!!! They have no idea what a toothpick is, let alone where to find it.....
Reviewed April 10, 2015
I went to check out and the lady overcharged me with the donut prices. Donuts were supposed to be 12 for 4.50. After I let the lady know she argues with me. A guy goes to check and sees that it's accurate and she still doesn't give me my money back because it wasn't in the system. Then I try it and it's a little hard and tastes disgusting.
Reviewed April 8, 2015
April 2nd 2015, online at Walmart.com I custom built a ibuypower desktop computer for our son's birthday present. Placed order went to Denton Walmart on the 3rd of April 2015, to pay for the computer everything is going well to this point. Waited a couple of days for some sort of email from Walmart.com, finally checked Walmart.com website and discovered that my order was cancelled because of non payment. I wonder how many people lost their receipt and are now out of their money and product that they thought they purchased. I have been told by the associate who answered Walmart.com when I called that I was not the only one having difficulty with Walmart.com and that other people were in the same situation. And that Walmart was having difficulty trying to figure out how to refund the money back to its customers who ordered thru the website.
The following event took one and a half hours to resolve to the best of Denton Walmart ability. Went to Denton Walmart with receipt they could not find the order on their system, they called Walmart.com and were connected to home office, the associate was put on hold and they Walmart hung up. Walmart did that twice and finally the store manager called Walmart.com and they told him that we would have to wait 48 hrs and then call back. Basically they had the manager tell me this in hope that I would receive a refund within the 48 hr time frame or they were just putting me off. Today 48 hrs later I called Walmart.com and was told that I would have to wait another 48 hrs up to 14 days for the refund to my financial institution. So now Walmart is doing what banks do and investing the money to put it to some sort of financial gain.
Reviewed April 8, 2015
It's interesting that my wife has always said “you teach people how to treat you”. I was so excited to get a job at Walmart after being unemployed. I thought a new beginning and a new start. So I made sure I said “I had open availability” when I filled out the application, never thinking I would NEVER get a day off to attend church with my family. I had been with Walmart for 12 months and when asked about time off I was told I said... “I had open availability”. However, I noticed that other people had days off for their religious reasons. I have always been the happy, bubbly person making everyone laugh and probably talking too much with co-workers and giving too much time to help customers.
One of my downfalls is spending too much time with the customer, but my customers tend to look for me when they get to know me. I was often told by customers that I gave them a brighter look for the day because of my attitude. However, the people with the short attitude seem to get more respect from Mgt. or they just don't push him.
I am in my mid 50's just got an increase to $9hr. The day I was fired... I arrived at work at 4:56am, waited to get in. approx. 5:06 doors open, needed to make space for truck arriving. Things were tight so constant shifting, unloading truck, rotating, etc. My immediate supvr came by, “STOP what you are doing, to work the produce on the floor”, once completed HAD to use restroom.
When I came out restroom I was being yelled at across the front of the store like a child to get over there b/c I broke cold chain. I tried to explain... “it wasn't 2 hrs and I was told to stop what I was doing”. She then told me not to speak b/c about to be fired. A few days later, I was told I would be able to come back to a diff. department. But that the person who fired me would just be looking for something to fire me again to prove she was right. I don't have a college degree and I may not be the smartest person on the block, but I still believe I could have been treated with a little more respect. Walmart Please train your leadership team how to treat their employees, perhaps you would have millions on employee retention. No hard feelings.
Reviewed April 7, 2015
Why does Wal-Mart carry products for a time, then poof, they are gone. Just another reason to hate Wal-Mart. This is a product only available in stores. All stores are sold out in a 100 mile radius. Really? Meijer is coming to Sheboygan, WI. Thank goodness.
Reviewed April 6, 2015
I bought a table and 6 chairs set from Walmart last year. 3 out of 6 of the chairs are coming completely unraveled from the top down. I had used them for two months last summer, covered them with a better homes and garden cover until covered them. About a hour ago backing is almost completely gone. Will never purchase another set, can't believe I spent 900.00 to use for two months.
Reviewed April 5, 2015
I bought a Indian River Grapefruit juice which was rancid. I threw it away. Went back to the store on April 4 2015 & saw that they had 2 bottles of the same will sell by date of Mar 1 2015. It is amazing that in over a month they did not check to see that the products had expired. I took a bottle and showed it to the manager & told him that I had to throw a bottle away because it was bad. His response for very nonchalant - no apologies, no "thanks for bring this to my attention" no "let me offer you a refund for the bad bottle that you bought". I wonder how may other products are past due.
Furthermore, they keep on charging incorrectly for product that have no code. For example I got a small watermelon which was supposed to be $3.48. Was charged $6.99 which was the cost of large. Had to wait 20 mins at customer service to get a refund. On other occasions, the cashier has no idea what the fruit/veg item (no code label on product) is, so they just guess & often get it wrong. It seems to me that Walmart is just going downhill & the staff do not care.
Reviewed April 5, 2015
I rescue Green Spotted Puffers from Walmart and nurse them back to health in my home. As you know, Walmart has a bad reputation as to how they treat their employees. They are just as horrible to their live "inventory". Green Spotteds are unique, intelligent, and very sensitive fish. They're people oriented, inquisitive, and they communicate with their tail like a puppy. Their life cycle is mostly a mystery so are not farm raised. Due to demand from aquaria stores and Walmart, poaching, overfishing, and destruction of their environment are bringing them close to being at risk for extinction. Walmart does not see to their special needs and treats them like "throw away pets." They can be found dead and dying in filthy tanks. They eat frozen or live food which Walmart does not provide and so they slowly starve. Some have tails and fins eaten by the more aggressive tank mates.
Exotic Puffers have no place in Walmart stores. I began WALMART PUFFER RESCUE SHELTER to: First get them out of the Death Tanks, and second, Stop the Selling of Puffers by Walmart. By buying them, bringing them back from starvation and neglect, I am able to spare their lives and give them a chance to be adopted to good homes. For every Puff I write letters and petitions to Stop Walmart Puffer Fish Abuse. I have taken it on, as my mission, NO PUFFER LEFT BEHIND. I am on Walmart’s case pretty much whenever I'm awake. I am always respectful. I visit all the Walmarts in the San Francisco east bay and buy Puffs by the tankful. I drop in on managers and Pet Dept staff. On the web I circulate my Facebook page STOP WALMART PUFFER TORTURE & EXPLOITATION, and my petition to both Walmart and the company who they get them from, Quality Marine.
Friday I was sitting with Spike, a tiny sickly emaciated Shelter Puff, and trying to get him to eat. He was doing better for 3 weeks, but he must have been so far gone from being starved that he's suddenly stopped eating. I was ranting on Facebook about how I wish I could make those Walmart Exec. watch this poor thing suffer and feel as crappy as we do, then it hits me... WHY NOT??? I grabbed ** (my guy) and took off with Spike in a bowl to Walmart Corp Office in San Bruno, CA. I have apparently made my presence known to Walmart. **, Spike, and I arrived at 850 Cherry in front of the big glass locked doors of Walmart Corp, where we were greeted by 2 youngish 'rank n file' corporate employees who, eyes wide, excitedly exclaimed "YOU'RE THE FISH LADY! "
Security was already on us as the 2 hurried us out of guards reach, and towards the receptionist. They told her that we were the fish people they were expecting. I said I'm sorry, but I didn't have an appointment, the receptionist was not going to let us by her, and she wasn't happy to see us, or Spike. I explained that I wanted to see whoever makes the fish decision's so they could meet Spike. Whose last wish was for his life to make a difference to future generations of Puffs. Also that I wanted to make an Exec watch poor Spike try to eat a worm. She just gave me customer services #, and the guards followed us out as the 2 who were so happy to let us in, sadly waved us goodbye. ** says I must have made the morning memo. It was just crazy how those 2 looked at me like they had seen me on a surveillance tape or something.
Currently I have 59 Puffs in 17 tanks in a 2 bedroom apt, of these 25 have been so brutalized they will never recover, and have been deemed unfit for sale. They endure varying degrees of infirmity, and will live out their days here at the Shelter. Please forward this on to whomever you see fit. I hope very much to get the Puffer's story told, and that the day will come when they no longer die silently in the Death Tanks. Thanks!
Reviewed April 3, 2015
I'm a customer very disappointed with Walmart stores especially with Wood Village Or. Store #2927. I bought a pre-paid T-mobile cell phone. When I was paying the cashier at the phones department offer me to buy a 2 yrs (replacement plan) and he told me that was a really good deal because they will exchange or replace for another one and only pay the difference for a different one if anything happen with the phone, just save the package and receipt to returned.
They told me that the only way will not be cover if the phone get stolen. After few weeks the phone doesn't work properly anymore I went back to Walmart to exchange it. They make a big deal of it calling the manager and at the end they Decline to do so that I need to call T-Mobile or the product care plans com. And deal with any of them. I was very upset because is not what they told me, they sold me a plan that telling me the wrong information and that is not right. They lie to me and probably to more customers, the manager and one more cashier admitted that they need to explain about terms and conditions on how the plan works.
Reviewed April 3, 2015
Your staff are not fit to be there. Your manager is unseen. Things are not stocked up. Your staff's knowledge is lagging. What else do you need to correct? Please note that I am not asking for any favour.
Reviewed April 2, 2015
I bought a printer at Walmart to complete a Chinese Visa Application for our nephew and brother. When I opened the printer up, I discovered that it had been returned. I put my nephews passport on the scanner bed to try it to see if it would work. Neither the color or black ink worked. I packed it back up and returned to another Walmart as this was the only one they had at the first store. Meanwhile, my wife was at the house trying to compete the Visa applications and she realized the passport was left inside the printer. She had no way to contact me as I had run out without the cell phone. She was standing in the driveway as I returned with another printer. She asked me if I had retrieved the passport from the printer. I handed her the receipt and she called the store and asked them to pull the passport out of the printer. She told them I was returning to get the passport.
When I arrived at the Walmart customer service, I explained that I was there to collect the passport. The same lady who my wife spoke to said, “oh no, you cannot have it.” She passed it to another woman who also said the same thing. Then she handed it to ** an assistant Manager. I again asked for the passport and explained that the visa application had to go in the mail that day or they would not be allowed to fly to China even though they had purchased tickets. Now, mind you, we are talking thousands of dollars here. With three flights total. ** then said, “I am protecting my customers.” I explained to him I was the customer. He told me that my nephew would have to come in and pick up the passport. I asked him if I could make a phone call at which point he put the passport on the counter and I snatched it quickly up. He screamed at me he was calling the Sheriff's office. I told him it was mine.
The really ironic part of this is that they had no clue whose name was on the passport even. So ** along with several other Walmart employees follow me and try to stand in my way. He did one better when he filed the police report. He lied and said the passport was lost in the store and that I stole it. He never mentioned the entire situation of how they got the passport because my wife called and that it was returned to the store.
Reviewed April 1, 2015
I worked at Taylor, MI Walmart where managers felt it was OK to talk to cam and cashiers any kind of way. We most times didn't get breaks on time or near on time. I was fired because I had my phone out because of the fact my last break was an hour and 15 minutes late and it was almost time for me to go home. This has happened multiple times and I had received 2 coachings for attendance and leaning on the register because of back pains. The manager said I was warned about having my phone out but I never was. I use my phone on many occasions to show customers how to use the savings catcher. Never did anyone say anything to me. I think it was unfair of a reason why I was let go.
Reviewed April 1, 2015
On March 31st of 2015, I came to Walmart to combine 25 of ($50) gift cards that my wife was redeemed from her credit card reward points. It's too many cards to carry around with us, so we decide to go into Walmart to combine them all together. Walmart policy has suggested that we can consolidate our gift cards. So I talked to the customer service manager at Walmart with the name of **... She refused to do it and suggested that when I buy the bigger valued items, I can use them one by one.
So I did, I picked up 2 iPads to the grand totals of $1234. Then, I immediately walked to customer service to return the items and get a one gift card back... Instead, ** was given me a hard time where she wants her associate to return all $50 into 25 different gift cards. I found this is very disturbing. Walmart policy clearly stated that I can consolidate the cards. Their store manager didn't want to do it and wasting her store time and my time. I need Walmart to give an explanation to this and also to consolidate my cards like they written in their policy.
Reviewed March 31, 2015
Went to get a few groceries at Walmart in Morgantown on 4H camp road today. And as usual, there was 3 of the 24 registers open and lines backed up throughout the store. Nothing out of the usual, no registers open and a bunch of employees standing around doing nothing. Beyond pissed. Will be taking my services elsewhere from now on!
Reviewed March 31, 2015
I just went to buy a fresh chicken meat but there a bad smell. I'M really concern on this matter.
Reviewed March 31, 2015
My daughter and her boyfriend were at Wal-mart, its the only store we have in our area. They were leaving the store when a women called my daughter by name and ask her to come back in the store. They were taken in a room and was accused of stealing. Or her boyfriend was. They said he took a knife on March 2, this happened today March 30th. They have a picture of him looking at a knife, then talking with a friend who worked there. Then a picture of him in the mark down aisle. Made them take the babies blanket off him to see if they had something to hide, then made them sign papers that they can't come back in. This is crap, they never called the cops. I'm very upset at this Wal-mart. My family is going to pull everything out of Wal-mart. Very disappointment in this Wal-mart.
Reviewed March 30, 2015
I have had my 12 cup coffeemaker for less than a year and the warming plate where the carafe sits started peeling. Now it is almost all metal. It does not dispense all the water in the reservoir, so the coffee is always 1 cup less.
Reviewed March 30, 2015
Sunday Flyer advertised a special purchase Lego set for $20. Went to both the North Tonawanda and Niagara Falls store and got the same story from the Managers. 1) The item was never received in store. 2) They don't know if or when they'll receive it. 3) No rain check. And 4) No item substitution. Everyone just shrugged and really didn't care. THIS IS A TERRIBLE WAY TO CONDUCT BUSINESS. And, oh yes, I was told to come into the store at opening each day and see if the item had been received. Unbelievable. Your prices are not that low to be treated that way. Everyone had a take it or leave it attitude.
Reviewed March 30, 2015
I did buy a prepaid cellphone carrier AT&T but it does not have the sim card in the box so I went back to return it. But they refuse to accept it because it does not have a sim card. They want the sim card but what can be done when the sim card wasn't there. That was the reason that I want it to return the item, instead of accept it back the attendant on electronic told me to call AT&T and place a claim. But it can be that way in my opinion Walmart should be responsible for any item sold by the store. So i just lost 50 bucks and keep a cellphone that wasn't able to activate due to a missing sim card in the box. So I hate how they treat a customer. I think Walmart is selling trash to anyone.
Reviewed March 30, 2015
I have attached a photo of the conditions my local Wal-Mart sees appropriate to keep living creatures in. In two different tanks this was happening. ENORMOUS mounds of dead fish coating the entire tank's filter and then some. VERY VERY few living fish were actually in either of the tanks, and the few that were had been coated in ick and were not looking so healthy. As I walked by a worker had been opening up the tank to take out a fish for a family, completely ignoring the enormous mound of fish corpses. He just walked away afterward, not a care in the world about the (previously) living creatures.
Reviewed March 30, 2015
I am a LOYAL WALMART CUSTOMER!! Bought a laptop less than 2 months ago. I take online classes and now the computer decides that it wants to freeze and not allow me to get on the internet. Went back to Walmart, and they tells me that I can't return or exchange. Only through the manufacturing company. I didn't buy it through them, I bought it there so I want them to do What's right. I'm sooooo furious right now. I have classes to take and can't. They tells me 15 days. Of course it's gonna work more than 15 days. I'm calling corporate because their assistant managers were VERY RUDE!! And just to think WALMART was my favorite store!! They lost a customer, and I'm writing statements on every site that I find to report them!!
Reviewed March 30, 2015
20 plus lanes and only 3 open on a Sunday afternoon. Waited 25 min. just to get light bulbs and they were priced wrong. Went back to the bulb section and saw they were all a mess!
Reviewed March 29, 2015
I have always been a Walmart fan except tonight. We spent 3 hours doing price match and couponing in Vancouver 104th St Walmart AFTER CLARIFYING THE RULES with customer service. When we went to check out, although we HAD ALL THE PRICE MATCH stuff online, they all of a sudden changed it on us denying our purchases to be price matched. NOW AGAIN, WE ASKED BEFORE SHOPPING!!! Yet at check out, was told something completely different. I use to spend a small fortune in Walmart on a weekly basis. I WILL NEVER SHOP THERE AGAIN simply since it seemed like the managers just didn't want to have to do their job so we became nuisance to them. I'm so disappointed in a store I once loved.
Reviewed March 26, 2015
I went there to exchange a pants, I bought it for my 7 year old son. The tag was attached and the price. At the service desk she said that the receipt didn't match the pants, I told her, "no, it's the correct receipt." She scanned again and in front of the customer with her loud voice she said that I changed the price on the pants. I got embarrassed and started crying, then the manager came and scanned it again and the receipt matched the pants. She apologized and wanted to give me $5.00 customer satisfaction. I refused to take it because the $5.00 and her apology will never fix how much I got hurt. Also, most of the customer were already left before they fixed the problem, (don't shop from Walmart) customer get humiliated there left and right.
Reviewed March 24, 2015
I went online to purchase a new television from Walmart as I recently was offered a credit line through PayPal. The Walmart website had a nice television with all the features I wanted and it stated it was available for 'Store pickup only' and it would be available for pickup the same day. They accepted payment and sent me an email that the order had been received, and was being processed, and the next step was to pick up the product. I went to the store and they informed me they did not have ANY 42" televisions in stock. When I complained to Walmart.com, they replied with an email telling me the item was on back order and to please wait 10 days before cancelling the order to see if they get it back in stock.
I went ahead and cancelled the order as they could not even tell me if or when they would ever have it in stock again. Now they said it will take them over a week to refund my money. They sold me an item they do not have and get to collect interest on my money for a week? I wonder how many other millions of people are being scammed by them?
Reviewed March 23, 2015
I read plenty of reviews when people have had no problems and let's face it, the only time a store is "tested" is when there is a problem, that is when you find out how "good" their customer service is and how much they care about your business. Walmart has finally pissed me off enough to find a place to write this. First off, they make it so you can't leave general reviews about them anywhere on their sites. They email you a link to review a specific item you bought online, so that is the only place to review, so if you want to let everyone know about the horrible treatment you have had, etc. Other people will see it... if they happen to be looking at twin size airbed mattresses and happen to read #1,347, because that's where the review ends up. That alone makes them shady. They do have an online "corporate feedback" site where you can review them and complain, but nobody sees it except them!
I purchased a "hotspot" online one evening because it said I could pick it up the next day, as it was out of stock in store. Hours after I placed the order (and they took payment, of course) I received an email stating that I could not pick it up and it would be 14 days. The next morning, I went and bought it at Best buy, expecting that I would be refunded immediately as the email stated that I should check whatever box if I still wanted it from them. Then, about 6 pm that evening, I received another email from them stating that they had gone ahead and reordered on my behalf and if I didn't want it, check box again.
I checked box again! I waited a few days and then called the store that it was to be delivered to and they immediately said that I needed to talk to the online people they had nothing to do with online sales. I emailed the site and was told that I had to wait until item came in, then return it for refund. I replied that was unacceptable and for 3 more emails I received the same "auto reply" that had nothing to do with my problem. Two and a half weeks later, I returned the item when it came in. 3 visits to store to purchase item that site said store had in stock - item was not and employees shrug their shoulders and remind me that they "have nothing to do with online store."
Tonight, went in to buy 20 item that is in stock this time, but 10 bucks more than what was price online. Cashier tells me if I go to site customer service desk, they will look it up and if true, they give me the online price. I say "great" and proceed to desk. They asked me to look it up on my phone, I had to tell them my phone was home charging. THE SITE TO STORE DESK HAS NO WAY TO LOOK UP THE SITE! After talking to a couple managers a guy in electronics knew how he could do it and finally, I was on my way out with the right price. Walmart, you are easily the worst store to deal with as a retail store. Comcast would be the only company that beats you for horrible service.
Reviewed March 22, 2015
I went to the Woodbridge Walmart store to do some shopping. As I entered the store I noticed there were handicapped carts there. I went to use one and it was dead. No problem, there were 4 of them sitting there and every one of them was broken. This is an ongoing problem with this store. They never fix them. You go to another Walmart store and there are usually double what this store has.
Reviewed March 21, 2015
I'm a full time associate from AR and I've been with Walmart for a year and a half before transferring to the one in Douglasville, GA. Once I got there, my availability was closed but once I got my schedule, I was worked out of my availability. I went through the chain of command telling them I could not work those hours due to being a single mom and boy, were they livid..... They gave me two choices: (1) go to part time; (2) talk it over with family to see if you could get care for your child. Mind you, I just moved 8 hours away from home so I can't just leave her with anybody. My mom watches her while I'm there 9 hours a day 12 to 9 pm. But they rather me work later from 2 to 11 pm but I can only stay till 9. I just want to know if it's right for them to make me part time because I can only work till a certain time?
Reviewed March 21, 2015
My wife had called regarding information on a roku box in the electronic department. All the times she called, she was placed on hold for the electronic department which then made the operator answer the phone because of no answer at the electronic department, we asked again that we were on hold for a question regarding a roku player and we were put on hold again. After 30 minutes of being on hold and getting transferred, I called back asking for a supervisor and asked the operator’s name, which she was rude and said her name was operator, I then asked for the manager on duty and she asked what was it regarding and I said about you dealing with a client on the phone and there she did it again but cutting me off while I was talking, I call back and she did it yet again. All this for just asking if walmart carried the roku box so I could buy it.
I will never ever deal with such poor, low esteem employees hired by walmart. Working for a transportation industry in Las Vegas only allows me to pass on the message to taxi drivers and limousine chauffeurs about taking tourist and our clients to show at walmart. I can't explain how upset I am for being treated over the phone, I can only imagine dealing with Walmart’s employees face to face. Spring Mountain location is the worse customer service experience. For me and my wife, we will never step in your location again. I know WalMart won't care but remember WORD OF MOUTH. Thank you.
Reviewed March 20, 2015
This is the second coffee pot I have bought. Black and Decker that taste like plastic, cm1050. The receipt was lost so I could not return it. Waste of money twice. I thought Black and Decker was a good company. After these two experiences, I would not recommend this company.
Reviewed March 20, 2015
I called to check on account balance and was transferred to a customer service representative. They informed me that the account was blocked because of credits that had been added to my account and they needed some form of verification. I told the reps that all the transaction were done online and I did not have any paper receipts to send them and instead I told them I would call the businesses to find out if they had copies of the original receipts or transactions. They all sent me e-mails of my request to cancel my accounts and refund money for the unauthorized transactions. I then forwarded all the e-mails of the transaction to the person they referred me to which was **, verifymydocs@greendotcorp.com.
After complying with all that I was requested to do and contacting the reps for a third time, they refused to remove the block on my account and insisted that a contact the businesses that refunded my funds and credited my account. They said the block will not be removed unless they receive copies of the original transaction, refund credit amounts and receipts. I reiterated that there were no receipts and a complete history of the transactions were included in the emails they sent me which I forwarded as they requested.
I have yet to get this block removed from my account for credits refunded for unauthorized charges. The companies credited my account and sent explanations but the Wal-Mart representatives in customer service still refused to remove the block. I seem to be left not option than to file a formal complaint with the Federal Trade Commission as well as pursue legal action. I prefer to avoid this next step if this block is removed from my account and there is a change in the way customers are treated by Wal-Mart reps. I am unsure if it is a policy issue, poor customer service, or blatant ignorance by untrained personnel. I would greatly appreciate someone in a position of authority to investigate this matter so that I can meet my financial obligations.
Reviewed March 20, 2015
3 times my doctor called and faxed my prescription for my diabetes drug. What makes me mad now is that the GLIPIZIDE I received never worked!! This morning my blood sugar was 177 when I awoke. I took a half of GLIPIZIDE. Usually that’s enough. I ate 15 carbs only. I felt very very tired in my eyes, I tested myself after 45 mins. It was 181. I took my metformin, 2 of them mine you when I ate the 15 carbs, Macrobar. They are from Albertsons. I took another half of GLIPIZIDE when my blood sugar was still high at 181. An hour later I felt very very very tired and arm was hurting. I tested. Blood sugar was 248!!!! OMG. When I consumed my normal Albertsons GLIPIZIDE, half a tab, I immediately felt my blood sugar level go down.
I will call them at 9am and report that they never worked. I am not fat either. I do not consume any sugar unless its raspberry, Blackberry or blueberry as directed by my natural pathic dr. I now have to turn these bogus pills into Attorney General and obtain an attorney for premeditated murder I believe walmart is causing many other unsuspecting consumers!! How many people have died I don’t know but they definitely don’t have my business ever again. Their guest relations was pitiful also. Everyone was passing the buck (poo) to the next window. They do not have enough help and they had peons counting the meds not an actual pharmacist!! That I believe is illegal. Good luck people if you think the pills you buy work, mine never did from that pharmacy including pain pills.
Attorney general in Washington state two weeks ago caught them putting 79 percent common houseplant dirt in ALL their over the counter meds. I feel really sorry for Red Bluff building another walmart super center right behind this one when there is a drought problem there. I wouldn’t even give them 1 star but this site like many others give you no choice. No stars at all is my real opinion and if I were you, I would have a lab verify your meds are real like My attorney is going to do later this week.
Reviewed March 20, 2015
I went to the 37th Street Walmart this evening to get my $435 State refund off of my Walmart paycard. The employee at the service desk scowled at me as I approached and then shorted me $100. My boyfriend informed her of her mistake and before he could finish his sentence, she threw her hands up and literally yelled at him that she wasn't going to deal with the matter. A manager came in her place and did an audit on her drawer, finding that she had indeed shorted me $100. While we waited for the audit to be done, we witnessed her refusing to take back an item and also refusing to cash a money order. She was extremely rude to everyone except for the three friends that she was talking to. The manager apologized but she refused.
Reviewed March 18, 2015
I have now found every single Walmart I have ever been to with either dead betta fish or half dead. I had to save 2 and I bought them! This is cruel and Walmart need to really look at. Stop selling Betta fish or any other fish because you are killing them! It's not worth selling fish just for the sake of a few dollars. Stop being money hungry and greedy. This is NOT right! I will do everything I can to stop Betta fish from being sold at your stores. This is cruelty.
Reviewed March 17, 2015
My experience was HORRIBLE!!! First, my package was damaged by UPS and deemed undeliverable. They told us we have to contact the company (Walmart) to issue a new product. First we spoke to a **, who said she called the shipper and was told it would be on the truck for delivery the next day. When I called the UPS location, the supervisor was confused and said they never spoke with anyone. We asked to be transferred to a supervisor at Walmart, and were told we were speaking with a supervisor, **.
After the same run-around, we were supposed to be transferred to a manager. After several minutes on hold, the line was dropped. When we called back, we spoke with a ** who saw some notes on the account, but no record of any supervisor speaking with us... only two reps (the male's name was apparently **). When she checked the account, it was also noted that ** contacted FedEx, not UPS. This made no sense. ** contacted UPS, but not the location we provided info for.
Finally, ** sent us to ** at corporate, who contacted the correct person and did what should have been done in the first place. It is insane to me that I spent over 80 minutes of my family time and cell phone minutes dealing with this! Especially, when ** handled it in about 5 minutes. TERRIBLE way to handle our account. We have spent thousands with Walmart in the past couple of months ordering items for our house. This will be THE LAST ORDER. I do not appreciate the run-around and being lied to by this **, who identified himself as **, the supervisor. Never had these problems with Amazon or Target. Never again! If not for my husband calming me down, we would return everything we have bought! I HATE BEING LIED TO!!! Thank you to **, but it's too little too late.
Reviewed March 16, 2015
I was assured that my debit card was protected by Wal-Mart cashier. When my banking statement showed Card Purchase With Pin, then I understood that my card was compromised when I started having questionable $4.99 debit charges on my checking account for the last two months. Only because I check my account in "sometimes" a timely manner did this come to my attention, and when I called the bank, I was told to come in so a new card could be issued, and that customers can go for months until they discoverer this fraud on their account. Why is the pin ever registered by merchants when it is registered by merchants, as it sorely compromises the consumer.
Reviewed March 15, 2015
I worked there for seven months. #2312 in Roanoke, VA. We went through 10-15 new hires on the GM unload team because of the way they treat you and expect you to know everything when you start. The bigger the trucks to unload, the less people they would schedule to work. So we had days with 5 people on a 2500-piece truck and they want us to start at four and have every pallet off the truck by 7. Then tell me I don't work fast enough when I had 12 pallets to stack after sorting boxes and had to go on different L carts because the overnight stock team was so picky. Then I get fired for leaving on time because a task that wasn't important didn't get finished (taking plastic bags from grocery receiving to GM side because the baler won't take plastic on that side and they're too cheap to replace it); and this is all after coaching for absences.
Then an associate hit me while working and I was put on probation for it. Then my co-workers that didn't like me complained and my manager told me because I was in trouble I have no right to defend myself basically. Funny that the same store two weeks later had shelves emptier than I've ever seen and probably about 5-6 new faces with a Walmart badge on that are probably thinking about quitting right now.
Reviewed March 15, 2015
My first purchase 39.99, 22.00 approve from my debit card then recharge 39.99 on my same receipt. It is plain as day on my receipt the 22.00 is approved and added right back on the receipt. I also have my bank statement paid to walmart for 22.00 approved on my receipt. The manager treated me as if I was stupid and even ask me was I doing this because I could not afford my purchase. I choose not to argue the point, finish my purchase and talk to a more educated manager. How should I resolve this matter without foolishness.
Reviewed March 13, 2015
When shopping one day I was purchasing a packet of printer paper. I put it in my cart and on the way out of the aisle I noticed in the center main aisle there was a bin with a sale price for the same printer paper I had in my cart. So I checked the price at the check pricing machine and it didn't show with the sale price. I notified a clerk who said to tell them at the check out line. My complaint is that this is the 4th time that Walmart shows a sale price on the item yet when you check out it doesn't show up at the register with the sale price. I feel they are doing this on purpose to make the consumer think they are getting something at the sale price. They never correct the pricing in their computer so if a consumer isn't alert to this switch then they are being charged without the sale price.
Reviewed March 12, 2015
No help when check was denied by their check cashing service. - Money was there. The check cashing service denied it.... No reason given. Called the check service - very rude and very complicated to speak to someone who doesn't speak English very well. Consequences were my son couldn't get car seats that were desperately needed for his children. Will NOT do any service with these places again!
Reviewed March 12, 2015
Ordered an item from Walmart.com. Apparently, the order goes through Circuit City and then onto TigerDirect. The order mistakenly was sent to Arizona. As soon as I saw that on the confirming email, I went through the cancel order process and within a minute had canceled the item. I then reordered the item and had it sent to Utah. Well, both arrived at their destinations. Checked with Walmart. They say they are not responsible--to contact Circuit City. I make that call and find I now am connected to Tiger Direct. They would not issue a return because I had sent the first one mistakenly to Arizona. So I told my daughter in Arizona to throw away the item as it is of no use to her or me. Terrible customer support. Will never order from Walmart, Circuit City, or Tiger Direct. Just stay with Amazon!
Reviewed March 11, 2015
The auto service is terrible, explanations on where to bring your car were not clear and the worker will give you an attitude if you get anything wrong. Go to a different auto store for better customer service.
Reviewed March 11, 2015
I work at 0935 Denham Springs, LA. ** cms has had many complaints. Just seems ** she keeps getting a slap on the hand. She's rude with other cms, customers. Monday night I worked self checkout - a lady left 40.00 on 44 checkout. 2 young girls handed me the money. I placed it in the blue bag with a note. When on my 15 break I went to tell a cms and ** had already accused me of taking it - embarrassed me in front of customers. I take a lot from her. She's out of hand. She was talking to other cms that day rudely in front of customers.
I need my job. I love my customers. What can we do. It seems like reporting her does no good, everyone is told the next time, but she's getting worse. People are under stress when we see we're working with her. Customers complain about her all the time. This is a unhealthy environment as one customer told me. When ask to speak to upper management she loud spoke a customer she is management they had words. I need my job. I want my job just. We need something done. Thank you.
Reviewed March 11, 2015
Placed my order online for ship to store on 2/24/15 with it stating that it would arrive at the store by 3/10/15. I called the customer service number and they went to check on the order. Half hour later they got back on the phone with me. Told me that they spoke with the store and UPS and my order is now lost. I could cancel it if I want, but they would give me a discount. I went to hold for a supervisor and got disconnected. Been on the phone for the last 2 hours trying to deal with this issue. Customer service is awful at Walmart. Spoke with ** and ** at the call center and neither one of them seem to even care. The tracking # that the automated system gave me is an invalid tracking number for UPS as well.
Reviewed March 8, 2015
I scratched my hand opening a fridge for milk. I noticed 4 other door handles were the same (had a wire or wire hanger as a handle). Almost a year later myself and other workers in the VALLEY STREAM NY store have complained and the handles are still the same. So now I shop at Target, 1 dollar more but no kids or anyone else can get hurt just trying to get milk or juice.
Reviewed March 7, 2015
It took 3 tries to make sure there was money on my gift card that I had tried to use. Then had to give all my info because they thought I needed another card. Call back the 3rd time. Talked to ** who said I had to get it and it was in the mail. Asked to speak to a manager. Took him 4 minutes and all the time he kept giving me the runaround and acting like he was getting someone but was talking about me where I could hear. Finally put someone name ** who didn't want to listen and treat me like I was stupid. All I want is not to get a card I didn't want, just my temp card. I do not like to be lied to and do not ever want to deal with another card or their services again. If I ever receive one again I'm giving it back and tell the person why because I don't believe I need to give my information for a gift I received. I have been a manager before and if we treated customer the way I was treated then we would have been in trouble.
Reviewed March 7, 2015
1. I live about 1 mile from a Walmart located at hwy. 40 & 42 in Garner N.C. 2, the other Walmart is located in the next town over hwy. 70 in Clayton N.C. It’s difficult to believe they are both called Walmart. The store on Hwy. 70 in Clayton is organized goods are clearly marked as to price, the employees are very helpful, the store is clean and well stocked. If you can’t find anything ask one of the ladies and they will take you to the item, their produce area is always neat. The other store at hwy. 40 & 42 in Garner resembles a flea market, the place is a mess most of the time, goods for display only (car seats for children) are on the shelf, no stock under shelf. Finally found an employee, she went into back room, no stock on 2 selections. Goods in men’s clothing section are seldom marked with price, nor is the counter they are on. Their produce section is not inviting.
How can 2 stores that close to each other be so different? Doesn't the company have standards? The store on hwy. 70 in Clayton will be my choice in the future, and deserve 2 thumbs up, well done. Thank you for allowing me to vent, 40 years ago I worked part time in a retail store for 18 years and our manager would not stand the store at 40 & 42.
Reviewed March 6, 2015
Went shopping at the Aberdeen, Washington store on March 6, 2015. I had not been to the store for over a year and I was shopping by myself even then I am confined to a motorized wheelchair. I was pleasantly surprised when the staff appointed an employee to go with me. She took a cart and guided me around the recently remodeled store. She got everything on my list (even all those items on the top shelves), bagged vegetables and even cleaned up the tomato that I dropped and ran over! After we dropped the cart off at customer service, I went browsing/shopping on my own.
When I went back to get my cart and headed for checkout, another clerk greeted me and ask if I needed help. I told her I was ready to checkout. She took me to her register, which had been closed, and proceeded to empty my cart and check me out. She then offered to help out. She then walked me to the front door where I was to meet my ride. I felt like everyone treated me like royalty. What a nice experience on my first shopping outing in almost a year! Please let them know.
Reviewed March 6, 2015
I have been working for Walmart since May 2012, in which every day I go to work the rules change. I started as a cashier then moved to various departments and even worked in Customer Service. I complete every task they set out for me without complaints. They say they are a family business in which they are not. With every Manager you work with the rules change, one will tell you one thing while the other, ten minutes later will tell you something different. When it concerns hours, they dictate to the media that they hired full time employees in which they don't. Every time they put up a posting for full time and you apply it magically comes down saying it will be reposted later. They get away with cutting hours and upping the work load for the night shift they tell you things will get better and they don't.
They change the schedule without calling the employees to let them know and when you go in they ask what you’re doing there and send you home. The first posted schedule magically disappearing where you have no proof that you were supposed to come into work that night, cutting the hours even more. I go from 37.5 hours a week to 15 hours a week struggling to pay bills and keep a roof over my family’s head. I am frustrated that they keep doing this, and when you ask for answers, they have none, saying they are not making enough to pay the employees.
But here is the catch working as a Stocker, night shift... yes they cut the hours, yes they cut the amount of employees to come in, but they want you to do the work of 2 to 3 people. The box count you have to put out goes from 40 to 80 per hour. The management is rude and rides you all night telling you to work faster to get the product out.
Reviewed March 6, 2015
Two weeks ago I ordered a bunch things from website, one thing is honey jar . When I received the box. The jar exploded. The sticky honey just everywhere inside the box. It was just gross. And I just want to suggest that all the glass jar should be protect from foam, right!
Reviewed March 5, 2015
Needless to say at that point I was upset, went over, helped my dad count out the balance and asked for the manager. The manager could not understand what the problem was. The gentleman in line behind my father told the manager the cashier was rude and ignorant. The manager then said, "Well, what would you like me to do?" I told her to hire people that could at least pretend they liked their job. They have the rudest most miserable cashiers I have ever seen.
Reviewed March 5, 2015
The Wal-Mart on 54th st in Wyoming is a joke. The store looks like it's going out of business, no shelves are ever stocked or it looks like a bomb went off because the employees are too lazy to do their job. BTW the employees are a nightmare - no one ever wants to help you or they can't because they are always on lunch. Too bad it's the only one in my area otherwise I would never ever step another foot in it.
Reviewed March 4, 2015
I am a loyal Walmart customer and chose Walmart over all other retail channels for my 4K Ultra HD Television purchase. However, I could never have anticipated the fraud I would become a victim of. Moreover, the way Walmart treated not only the issue, but also me, as a customer has left me shocked, disgusted and utterly humiliated.
I purchased - "VIZIO P502ui-B1E 50" 4K Ultra HD 120Hz Full-Array LED Smart TV", Order ID - ** online through Wal-Mart website and opted for in-store pick up. Due to bad weather and personal constraints, I was unable to pick it up on the day it was available (02/15/2015). Instead I picked up this item on 02/27/2015 around 10 PM from Walmart Supercenter #54182020 Bashford Manor Ln, Louisville KY 40218
When I took it box home and opened it, to my surprise, the TV inside the box of was not the Vizio I purchased online and had a receipt for. Instead it was of "Hisense" brand and didn't have any accessories whatsoever. It however had an authentic looking Vizio sticker of the model I had actually purchased. I immediately contacted Walmart.com. I was advised to visit the store and talk to the manager.
I went to Walmart store mentioned above and met assistant manager (**). I explained the issue to her. She asked me to leave the TV at the store till she further investigated the case. I received a call from her in an hour asking me to take the "SAME" TV back as she was unable to figure out the issue. I called Walmart customer care relations again and explained the whole situation to the lady over the phone, who was supportive. She said she would get in touch with store manager, get the issue escalated and that I would get a call back from store soon. But I did not hear back from anyone.
So, I decided to go back to the store and meet the store manager personally. When I reached there, I was told that the store manager was on vacation and that I would have to speak with ** (Asst Manager). I was made to wait in the store for about 90-100 minutes before ** finally turned up. It was one of the most frustrating and humiliating experiences of my life.
I asked her if she was able to investigate my case further and whether she had received any follow up from Walmart customer relations. She straightaway denied. She mentioned she will not be able to help me, since after checking CCTV footage videos, she did not see any mistake at Walmart's end. She also mentioned another site manager ** was also aligned with her perspective and they won't help me here. Indirectly she was trying to convey to me that everything is my fault and that I might have tampered with the item. As per **, the only person who can help me would be Store Manager (**) but he is on vacation till 03/07/2015.
I feel extremely humiliated, cheated and frustrated. Instead of getting a hassle free store pick up, I have been cheated by supposedly a "trusted" global brand! To top it off, the store is indirectly accusing me of being a thief. Do I need to complain about this to the police, since in my eyes, this is completely fraudulent? Please suggest.
Reviewed March 4, 2015
Wal-Mart is full of rude cashiers. I have had it. I'll rather drive an extra mile to go to another store and spend a little extra for the same products, but received a decent service. Most of the fruits and vegetables aren't fresh. It's nothing but a joke.
Reviewed March 3, 2015
I worked at Walmart on Kietzke Ln. in Reno for 5 months. Have had bad experience right off the bat, crying because of the way customers talked to me, I would take it person and it was stressing me out. The csm's were in a group, didn't care about their employees and yes, had favorites. Easy to see. One morning a guy came to my register, I was ringing him up, told him how much and he was talking to 2 or 3 people at the same time while at the register... he was all over the place. His girlfriend had a bad mouth on her too, for a minute I thought we were in some gang alley... so the guy says to me "shut up you **." I stood there, and said Thank you. He ran over to my boss, who talked with him, someone else finished the transaction, and he said we would talk about this later.
2 hours later, I went to lunch, came back and my badge didn't work. Looked at the schedule and I had been removed that fast. I didn't ask, I just left. I didn't want to hear their bs, but now I do. Why and how do you let someone go that fast? And what kind of company doesn't even call their associate? It was a horrible place to work, always trying so hard to do well. No one EVER said good job, or thank you. Horrible management!! Horrid! Treat you like slaves. Half the people I worked with didn't speak English either. I couldn't believe it… How do they do their job, and not speak English? So bottom line, I do not know why I was terminated. I had to call and ask for my final check and reason why, which was a lie, they said I swore at a customer, and I did NOT! Crooked bunch of cheap people!!! I NEVER told a soul I worked there… was too embarrassed. Maybe it’s better!
Reviewed March 3, 2015
Due to Walmart's address mix-up, I've had to pay about $60 to return my item. Although the correct address was listed as the "preferred address," their system shipped to a previous address. Customer service was not helpful. They blamed the mix-up on the vendor, yet their system handles the address. I use Amazon a lot for my current home project (>$1000 in the last 4 months) and have had no such trouble there. I strongly recommend against using Walmart.com.
Reviewed March 3, 2015
OK, so I was so speechless after this evening's turn of events that I thought I would share with all of you the utter ridiculousness of what I have been through. (And I am now certain that others have been through as well) Bear with me this could take a minute but I promise it gets even better with every line. You can't make this crap up... So a couple of weeks ago I go to my local WALMART off of Graham Rd in Stow, OH with the intention of purchasing a $50 WALMART VISA GIFT CARD so that I am able to pay for an online class I need to take and use online to purchase minutes for my prepaid cell phone plan.
In addition to the $50, I need to load on the card WALMART also charges me an additional $3.50 (I think... I can't remember if it was $5 or closer to $3.50 but this is THE one fact in this account that I am not crystal clear on) for the sheer privilege of using one their Vanilla Visa Gift Cards as I would come to find out later they are called. Confident I have now succeeded in my shopping quest, I head home and fire up the laptop.
I first go to WALMARTGIFT.COM and register my card and attach my address and personal information to the card number so that this can later be confirmed in the process of completing both of my future online purchases. Next I complete the online purchase of the $30 class I needed to pay for and am gaining confidence now. This next part should be a breeze... After all, the only thing I have left to do now is just purchase $19.58 worth of prepaid minutes for my cell phone at WALMART.COM using the WALMARTGIFT.COM VISA GIFT CARD I had just paid for the privilege to wield on just such an occasion. WHAT COULD POSSIBLY GO WRONG???
I promptly head to WALMART.COM, find the product, enter all of my pertinent purchase information and press the Checkout button on the last screen. Much to my surprise I receive a message that they are unable to verify the personal information that I have provided for the purchase so my transaction has been declined and I should try review this information, correct any issues and try again to complete the purchase. So, I do as I am told and review the info attached to the card. No issue then so I try to complete the purchase of the cell phone minutes reload card again. Confident it should work this time.
NOPE DECLINED! Now my WALMART VISA GIFT CARD has insufficient funds to complete the purchase. WALMARTGIFT.COM HAS placed a hold on those funds so that the WALMART.COM has the ability to collect them as payment for the prepaid cell phone minutes that WALMART.COM JUST DECLINED TO COMPLETE WITH ME. I know the routine and have heard the song and dance before. It will be 3-10 business days before WALMARTGIFT.COM will realize that WALMART.COM is never going to collect those funds on the incomplete transaction and releases the funds back to the card for me to use. So I go back to WALMART and buy the cell phone minutes I need to last the rest of the month with cash and call it a day.
So tonight 3/3/2015 is roughly about ten or so business days later, I notice that the funds are available on my WALMART VISA GIFT CARD again. So I stop at the gas station and buy a couple of packs of smokes with it. Sweet it works. I come home and one of my sons asks if I would use my WALMART VISA GIFT CARD online at WALMART.COM to buy a $10 Nintendo eShop gift card. I head to WALMARTGIFT.COM and per the instructions on the back of the card verify that I have around $11.59 in available funds on the card and I only $10 Good to go.
Wouldn't you know it though? THE SAME THING HAPPENS ALL OVER AGAIN. I know, I know doing the same thing over and over again expecting a different result is insane right. (I take a deep breath) And decide that I am going to STOP THE INSANITY. I started by calling the number on the back of my WALMART GIFT CARD. After numerous calls I finally exhaust ALL of the numbered options (including the ever so popular ### pound it out till you get an operator method) I was met with the harsh reality that I would not be able to reach a human to help me at this 100% automated phone number that is actually titled (wait for it)... (Drum roll please) you guessed it... This number is labeled CUSTOMER SERVICE on my WALMART GIFT CARD. So I moved on to "Contact Us" on WALMART.COM to see if I could reach someone to help me with my issue.
I did get through to the WALMART.COM CUSTOMER SERVICE DEPARTMENT where I had the opportunity to speak with another automated system that confirmed for me that they were so glad I had called and I now had 23 minutes until I would be graced with the opportunity to speak with an agent. So I promptly hung up and used Gethuman.com (perfect website by the way) to turn the tables and make WALMART.COM call me instead of waiting and losing THE PREPAID CELL PHONE MINUTES THAT IT JUST TOOK ME 2 WEEKS TO PURCHASE DUE TO THIS CRAZINESS.
So Gethuman.com had a CUSTOMER SERVICE AGENT from WALMART.COM call me back (within 14 minutes I might add) at which time I explained my situation to the pleasant customer service rep. He listened to my issue, placed me on hold while he "investigated" my claims and then said that he understood my frustration and very politely told me there was nothing he could do for me but I should definitely call the CUSTOMER CARE number on my WALMARTGIFT.COM VISA CARD.
I conveyed my prior experience with that number and he said that was the only CUSTOMER CARE that could help. I politely asked him to provide the definition of CUSTOMER CARE as he was using it in reference to the ever so lovely automated system I had just become so acquainted with and then asked for a supervisor when he had no response. (Repeat from beginning for supervisor) So that he can tell me he can't explain what is happening and that he's got nothing for me. I politely suggested he give me the information for a working $10 gift card so that I can complete the purchase for my son and we can call it even at this point.
He politely informs me that just isn't a possibility. (Right… we can't resolve the issue for the customer by giving him $10 when we can continue to fail him in every way imaginable while paying our employees and supervisors their $15 an hour wages to explain that this simply isn't an acceptable solution. That would be absurd.) He places me on hold.
When he comes back he apologizes again and gives me the number for the WALMART MASTERCARD CUSTOMER SERVICE phone number to call first and if that doesn't work he gives me the WALMART CUSTOMER CARE phone number to call. When I question the "MASTERCARD" reference reminding him that I have a VISA gift card he gets annoyed and says that they are the ones that handle this sort of thing and to just call. So I call and am promptly informed by a VERY RUDE customer service rep that they do not handle any type of "GIFT CARD". They only handle REAL CREDIT CUSTOMERS. So, I request yet another supervisor in the hopes of adding to my collection of useless WALMART CUSTOMER SERVICE NUMBERS and obtain (from a very polite supervisor I might add) just that another number to try and her most sincere wish of good luck in all of my endeavors.
So, I now call the CUSTOMER CARE phone number I have been given to find out that I have now been chasing this issue long enough that CUSTOMER CARE IS NOW CLOSED AS IT IS AFTER 9 PM CST. I was ready to give up after that and went to check my email before going to bed and lo and behold I have an email from WALMART.COM with a survey asking for my feedback on my experience with WALMART CUSTOMER CARE NOW THAT MY ISSUE HAS BEEN RESOLVED.
I am filled with new found energy now. So I fill out the form until I am out of space and then note that they will have to refer to one of the many places I will be posting my detailed account of my EXPERIENCE WITH WALMART.COM'S CUSTOMER SERVICE EVERYWHERE THAT WILL LET ME. Someone somewhere made the decision that an automated only system would be given to consumers on the back of the gift cards they sell. This does not happen by accident.
Reviewed March 3, 2015
Oxnard Wal-Mart on North Rose Avenue. Employee (**). Well I was in line and ** told the next customer in line to go cause she was going to open next line so I followed and she told me that not to get ahead of myself and I said it's not like pushed the lady out of my way. So after she was done she pointed to next person behind me and asked if he had cash so I looked at her and told her why did she not ask me if I had cash also. That was not good customer service on her part. I hope this does not happen to another customer. I want her to get taught good customer service please. Store is great other than that. I was there 3/02/15 20:15:12. I hope this helps thanks.
Reviewed March 1, 2015
I went to Walmart in Franklin, TN., last night. Tried to buy a roll of Skoal and a carton of cigarettes. Was asked if the Skoal was for me which I found to be an odd question but I answered truthfully. I told the cashier the Skoal was for my husband, the cigarettes for me. She then told that she could not sell to me, he had to be present, it was the law. I corrected her and told her that no it was not the law. The law was a person has to be 18 years of age to purchase Tobacco, I am 50 years old. She said no 3rd party sales. Huh? was my reply. I am not selling, I am buying.
I was alone, had no children with me, I should not have been questioned about the intent of my purchase. Just because your stores carry 90% of made in China crap, we are still in AMERICA! I would like to know if I try to go back to Walmart and buy a case of beer, will I then have to lie and tell them that I plan on drinking each and every one myself? I don't appreciate being denied service and being humiliated because I am a tobacco user. Walmart already makes me go to a special line to purchase tobacco, now I have to answer questions that is none of your business? I am of legal age to purchase tobacco. I should not have been questioned in the first place. I am 50 years old, was shopping alone, what is Walmart's reason behind this? I suspect if I was male this would have never happened.
Reviewed Feb. 28, 2015
I love shopping at Wal-Mart. Love it. But shopping Wal-Mart online is a disgrace in this day and age. Wal-Mart ship to store is inconvenient because you have to walk clear to the back of the store to pick up packages from an unmanned service center. You call for help, but often no response, so you seek assistance which depending on the time of day, can take a while. Shipping to home takes forever. In fact, I shop online a lot and Wal-Mart is by far the worst in shipping. Best Buy has the best option for picking up in store and Macy's is best at shipping in a timely manner. I am still waiting on a package Wal-Mart said would be here by the 24th, and it's the 28th. I ordered on the 11th. I also ordered Macy's that same day and received my package in three days.
Reviewed Feb. 27, 2015
Wal Mart New Lenox Bakery. Went to buy a dozen sweet rolls. Boxes for "self -serve rolls" are flimsy and rir and tear when trying to form them. Wal Mart associate didn't care to help, nor print a price ticket sticker for the rolls. The rolls themselves (although quite reasonable in price) have deteriorated to barely edible. The filling seems to be made from leftover lethal injection liquids. When this store first opened, the rolls were the best and plentiful--now they are the worst--and never ready early enough for people to buy them on their way to work. When I paid for them, the cashier slammed the bills and change into my hand all at once--why can't the change be handed separately so the customer isn't dropping the change when trying to put the bills into wallet. There is no COMMON SENSE in WALMART in this store.
Reviewed Feb. 27, 2015
My boyfriend recently quit walmart and they refuse to give him his last check. We've also been waiting in the mail for it! I was just wondering how much longer it's going to take for him to receive his check VIA uspostal? I was also a previous employee of a walmart here in Maine. I had a VERY RUDE man come through my line, scream at me and spit in my mouth. And then my CSM said I wasn't allowed to press charges. So I got in a fight with him and quit.
Reviewed Feb. 26, 2015
The ONLY decent thing I've received from them is a pay check. I work in dry grocery in the cereal isle at the Wal-Mart in the villages here in Ocala. I've only worked here for 4 months, and the stress is unbelievable. I work alone, and with the amount of freight I am given it is impossible to be done with all of it in 1 HOUR TO 45 MINUTES! I was thrown into the baking isle (which I'd never worked before, had no Gemini which is used to scan and locate items and no help). I finished by 6:30 am. I am night shift. My manager was furious with me for not being finished by 1:30 & her having to send help.
I am currently not able to get to work. I went to see a sick family member Sunday and my wheel bearing completely broke apart. This is an older truck and the previous owner which I now realize did not take care of it have been stranded here for days and instead of being considerate they are threatening to fire me. I've been out for only two nights. Pathetic! Manager don't do anything but talk - they don't help, very rude and inconsiderate, and do not care about anyone but themselves. Horrible experience, and now possibly need a new job. Very stressed. Very upset.
Reviewed Feb. 26, 2015
On 2/26/2015 I was in Avon Indiana Walmart using the self checkout register on the South West end of the store at 1:43am. I have a $50 Walmart gift card that was given to me from my parents for Christmas. I had never used a gift card before. I haven't been inside a Walmart since before Christmas. I was checking out, a guy with the floor scrubber came my way, so I moved my cart so he could finish the area of the floor. The cashier came up and started touching things already rang up in the bag. She then takes the remaining items out of my cart and proceeds to walk away. I confront her, and she returns the items to me to finish ringing up. I have two receipts because of this. Walmart has stolen $18.46 from my Christmas gift card.
I video tape confronting the lady after finishing the second transaction with my bank card (that I had to purposely hide my pen from the cashier’s prying eyes). I walked up to the return desk with my Iphone on video in my pocket. She proceeds to hassle me further until I produce my phone. She then hides her face, and does all she can to keep away from the camera while I ask her why she harassed me when I was checking out. She covered her face with a jacket. I turned my phone to see her in spite of this, and she proceeds to get violent. I was on the other side of the counter, so I backed away and left.
Reviewed Feb. 26, 2015
2500 South Adams RD, Rochester Hills, Mi.48309 - 005381824606H. l was very happy to buy a 50-inch LED TV at Walmart in Michigan. Two weeks before the 90th day lines were in the middle of the TV. Finally l found the receipt and took it back to Walmart. In the process of transporting the TV - a little line, visible when you touch the screen - so Walmart rejected the exchange for same TV. The worst thing is on my way back, the TV now has more lines and no picture. So l am left with no TV to watch.
Pls., l love the TV and that is why l purchased the brand last Black Friday. If anyone have the blessing of God, l do not like how l feel now, it feels so bad inside me. There is a manufacturing defect, and going for an exchange - Walmart found a reason not to exchange. Pls. help me. l have no TV to watch anything now. Thanks. God bless.
Reviewed Feb. 25, 2015
I like to start by saying that I've seen as big global companies as large as Walmart gone under cause of their lack of customer service. I tried to buy a HP LaserJet Printer online for my personal use and their web kept crashing on me, so then I call store and after holding for about 20 min to speak to a electronic salesman he advised me they did have it in the store (33501 South Dixie Highway, Florida City, FL 33034). I then drive 38 minutes (25.3 miles each way) to learned they did NOT have it in stock. The salesperson apologized and told me to go on Walmart.com and purchased for next day delivery. I called 1-800.WALMART to complain about their web and this salesman and that this was a big inconvenience and waste customer time, and gas. I explain to their so call "customer service agent" all my experience and I was just told me the store manager will call me back within 3 business day.
Two days later I received the call I explain to the manager at that location and he just apologized and said that their system is not that accurate and didn't even offer a courtesy delivery. After that I said the heck I will just order it on line and I'll just pick up. I go online and place the order No. ** - ** and after it said that I can pick it up the next business day by 10am. I called 1.800 WALMART to make sure I don't waste my gas and time again. I speak to an agent and advised me that will be ready for delivery in 14 days later.
I said please cancel my order and asked her to please transfer me to a supervisor. He then gets on the phone and says she mistakenly advised me wrong and the order takes some time to be process (mean while their web had advised me I can pick it up the next day after 10am) for then see if it was available or not. I am the purchase manager of a company that even though I was buying this product for personal use, I will make sure it avoids shopping at any Walmart and as for my personal self as well.
Reviewed Feb. 25, 2015
I worked for Walmart as ims second ** twice back in 2013 and this year 2015. Back in 2013 I was fired for being in the hospital for my diabetes type 1. That Walmart was on 71st and 145th in Broken Arrow, OK. The second Walmart I worked at would not transfer me to the one closest to me. I had to walk 15 miles in the freezing cold just to be yelled at by my manager about asking for a transfer. I simply stated why I needed it and he blew up. This is just the beginning of what’s going on at that store here's the list:
There’s a employee who throws boxes like he’s playing baseball (who by the way hit me in the head with a few boxes when I was the pusher). I reported that to multiple managers and nothing was done and I had to receive medical care at a hospital for cuts on my head that had to be stitched. The people stacking boxes on pallets, rocket carts, L carts, were throwing boxes at each other which there I was hit in the back with a fairly heavy box and had to leave early.
The security sucks there cause kids would come in and play around like it was their home and the "undercover" guy was watching laughing. I felt as second shift ims I was underpaid $7.90 is bull when you unload a truck, pull pallets to the sales floor, pull department picks, help stock shelves, is not worth 7.90 an hour when I stocked or Walmart when I first worked there I was paid 9.70 a hour yet was screwed on my pay then Walmart all in all is a messed up company. They need to learn how to pay their employees and work with them with what problems they have like a "SIMPLE" transfer and I worked at store #1597 Tulsa, ok 111th and memorial.
Reviewed Feb. 25, 2015
I worked at Walmart for 5 months before I was let go. In that time period I had an assistant manager refuse to help a customer and yell at me because I was a cashier who had the nerve to get help for this guy. I was yelled at by customers, witnessed a guy throw a cart, and saw an older employee fall over and bust his head open. Just to be at work the next day with a bandage on. I was not hired as seasonal. But right after Christmas and New Years I was let go. We got a new manager from the store in town after the old manager stole bonuses and ignored everyone. Well the new manager decided to let ten people go and all I got told was that I was eligible for rehire.
So in my desperation I went to get hired at another store. Just to quit after a month. I was an overnight stocker. And while I loved the people, I hated how I could only miss three days and during my time there it had snowed. And down here in NC snow is actually black ice. Two of our employees got into wrecks on the way to work while another had to wait an hour just for her car to no longer have slabs of ice on it. It's ridiculous that they think only 3 days is enough absent time for 6 months. Anyway, I will not return and I am concerned they will hold my check.
Reviewed Feb. 25, 2015
I bought a RCT6203W46KB tablet for my mother for Christmas from Walmart.com. We have had it less than 90 days. After minimal use it is frozen up and will not work regardless of all "reset" attempts listed in the manual. I discovered Walmart.com has a 15 day return policy on electronics. How stupid is that at Christmas? By the time you buy, wrap, and gift it, 15 days could have already elapsed. I would never have purchased it had I realized their policy.
Walmart.com points the consumer to Venturer Electronics (WHO? I thought I was buying RCA). Every phone number provided by Wal-Mart or the user manual does not serve the consumer. You cannot reach a person or leave a message. They point you to a web site. I have put in a request with them but have not received a reply yet and doubt I will. This product is apparently a scam being perpetuated by RCA and by Wal-Mart. You basically flush between $119 to $145 dollars down the toilet. Do not buy this product! Further do not ever buy electronics from Wal-Mart!
Reviewed Feb. 22, 2015
The Walmart store where I live in Lisbon, Connecticut is a filthy dirty store, with rotting produce on the shelves, which are usually half empty. I am a nurse, I went in for deli meats one day and there was a young woman with missing teeth and herpes zosters all over her lips and spreading to her chin, waiting on people in the deli. Poorly managed disgusting example of a retail environment. One would be better served in a third world road side market.

Reviewed Feb. 22, 2015
I went to Walmart on 2-5-2015. I was talked into buying a bigger tv set than I went for. The tv was a 65" Vizio which had been on sale for several weeks. The set on sale was a Series E. I had the sales guy get me one out of the back. When he came back he had a Series D which is different. When I called attention to it being the wrong tv, I was told they are the same. They are NOT the same. When the manager was told he said there was a problem with their stock number. When they ordered their number, they got either tv. I had them order me the E Series set which is what is still on sale. I called every other day till the 15th. I spoke to another manager which told me the same thing. He said he would speak to a district manager and order the set and call me. Again it NEVER happened.
I called again on 2-21-2015, Sat. I spoke to an asst. District manager. She said she had to talk to the other manager and would call me. She called back telling me to order the set online and have it delivered to her store, DeFuniak Springs, Fl. I informed her that I had already attempted to do so but ALL the stores were listed out of stock. She said all she could do was sell me the display model. I do not want that because it has been running 24 hrs a day for several months. She again said she would order the tv but she has no idea how long it will be. I don't think this is correct for a business to advertise for sale something that they do not have and doubt if they will get. They are still advertising the tv. My husband and I are disabled and I need a larger tv so that I can see it. Is there anything that can be done about this? I would appreciate any assistance. Thank you.
Reviewed Feb. 22, 2015
My manager tell me today that if can't work overtime give back my badge and go. I feel very upset and sad but don't know what can I do? Where can I ask or go for justice?
Reviewed Feb. 20, 2015
Yes Wal-Mart took a chance on me seeing that I didn't have much work experience, but working through a temp. agency is far better. I've worked for Kohl's Warehouse where they stuck me in a corner to assemble boxes for eight hours straight, and was treated with more respect than Wal-Mart. I've been working with Wal-Mart for about two years and every day, I force myself to go back to that hell hole. They treat us like slaves and on a daily basis get disrespected by the managers. They literally stand over your shoulder while you're trying to work, they spend more time watching their workers than the products which are always getting stolen and they don't care about it. I feel as the workers should be paid more for having to deal with all this ** or at least get their bonuses - my last bonus was 24$. Really Wal-Mart, 24$?
Reviewed Feb. 20, 2015
I am a former employee of Walmart in Wichita Falls TX on Greenbriar St. I was force to find another job because I was not able to pay my bill on the wages I was making. I went to the and explained my situation and asked if they would change my schedule so I could work both jobs. They would not change my schedule. They did not fire me, they just kept scheduling me for the same hours as my other job. I tried to work both job as long as I could but eventually was force to quit Walmart because I just could not do it. I chose the other job only because I would make more money. I hate I was forced to quit and that walmart would not work with me or I would still be employed there.
Reviewed Feb. 19, 2015
I put in for a transfer and I contacted the store where I would be transferring to and they said, 'Yes we have an opening for you, have your boss send the transfer paperwork and we will get right on it." So we moved and turned around and they told me that they did not have a position open for me. That's wrong, we moved to our new house and turned around. I have to drive 120 miles to work vs 3 miles to keep working. That lady should have not told me there was a position for me and turned out there wasn't.
Reviewed Feb. 19, 2015
My daughter went to Walmart the day before to purchase a Straight Talk bring your phone kit and the associate that worked there had no idea what he was doing and always said yes. She had no idea what the plan was about and he said it was simple and that anyone can do it. She ask the man "If it doesn't work, will I get my money back?" The man told me "Yes." She asked again how it works and the man told her it was really simple. You call, activate with wi-fi, and your phone is connected. My husband asked the man if she could return it and he told him yes and my daughter asked the same question and he said yes.
When my daughter and husband returned, she went through more than an hour waiting for the people to answer and when she activated, they told her it would take 24 hours for it to work. So the next day, when it still didn't work, she called the company Straight Talk. They told her they couldn't get it to work and I wouldn't get my money back. So I took my daughter to Walmart today and try to get it back. One of the employees told us they don't return and I explained to them the situation and what the man told my daughter and husband.
The employee under that situation called a manager and when she came she told us that there was nothing that she can do. Then, she called another manager and this manager plus her spent time but couldn't do anything. The second manager also offered to call the company but that was going to take more than an hour and I have been in the store for more than 2 hours already. So the second manager called another manager and this manager that came, was really rude. He treated me and my daughter as if we are trying to get something to out of Walmart.
All I wanted was for my daughter to get her birthday money back and for situation not to happen to anyone else. It is hard to believe for Walmart, a well-known company around the world, to try and pull something like that as a scam and not do anything about it. That Straight Talk and Walmart to work together and scam the people.
Reviewed Feb. 18, 2015
Worst customer service ever! Rather pay little more and get treated with respect. Their manager is joke. He was unwilling to help his employee in a prompt manner as if he had better things to do, leaving her with long line in the customer service return area to help customers with returns. When came to looking up a receipt, he was so rude and laughed when nothing was a funny. I realize I look young but respect your elders. I am not under 30. So disrespectful he was and not helpful whatsoever. I left worn out and dissatisfied than when I came in. I'll never go to that Walmart. They are rude and trashy in their customer service that I've ever experienced. Never again!
Reviewed Feb. 17, 2015
I was fired for stopping a shoplifter from stealing for $580 touch screen computer. This is the second time he tried to steal the same computer. I detained him till three of assistant manager got to me. Our store has a high rate of theft since we got a new loss prevention associate. He watches Associates more than people that come in the store. At one time the ap associate was standing in A aisle across from my counter. I was helping a customer when the customer and I heard a package being opened a aisle over the customer. Asked me, "What was going on over there?" I told him someone was stealing something. The customer and I went over. I seen that someone stole a pack of broadheads for a bow.
When someone steals from Walmart they steal from the customers and the associates. The higher the Loss of merchandise the smaller our bones check is. To anyone that reads this Wal-Mart to me looks like they promote theft in their stores since no associate in any Wal-Mart can touch a customer or stop them. Now my family and I are trying to pay bills and keep our first home. Thanks Wal-Mart store 1724 Millersburg Ohio.
Reviewed Feb. 17, 2015
Associates are rude, unprofessional, disconnected and appear lazy. This is just not a review of 1 visit. This is a review over several visits, numerous complaints to management and corporate office. They don't care about customer satisfaction.
Reviewed Feb. 16, 2015
Your company's pet department should be shut down. The way you guys treat those poor fish is disgraceful!! Starved to death, dirty tanks, sick fish, dead fish, fish stuck in filters trying to get out. I had to open the tank up myself to save the fish stuck in the filter. The Walmart employee stated she didn't care it wasn't her department. I will find a way to turn you guys in for abuse and neglect for those poor fish.
Reviewed Feb. 16, 2015
To whoever still cares at Corporate: I have been a former member of the Walmart family since yesterday. I didn't give notice - I didn't walk out. I was just too defeated to go in and put in another unappreciated day. I understand that most families have one or two backstabbers but support and understanding what makes a family who they are and what they stand for. Walmart claims to offer just that - and it was when I started last year but in a matter of a couple of weeks, everyone from department managers to assistant managers became the target of our new store manager's list of making the store his own. He has that right but to blatantly change the atmosphere from relaxed, comfortable and a fun place to work to watching what you do and questioning your own integrity...several of my co-workers--my friends--were scrutinized, written up or terminated for absences and wrongdoings that they knew nothing about.
In my instance, I was written up for having a 13 absences when termination happens at 7. I was told that I did my job well and was given a forty-cent raise. The very next week, I was called in and told that I would be fired the next time I called in. I considered myself lucky but others were being fired for less offenses...hard working, take the customers bs with a smile, true-to-their job fellow associates! Like myself, they caught the WM virus and had to miss work for dr. appointments or to be with their children who caught it from them. They took the hand sanitizer off of the registers and wouldn't acknowledge the common-sense factor that the flu could be deadly in this day and age. The answers always relied on WM policy and work ethic with no exceptions. In my opinion, the ethical standard of the Walmart "family" has become a joke.
Reviewed Feb. 15, 2015
I went to your store and the registers were coming off and on. So they told me to go to self check out. I rang everything up, swiped my card and it shut down. She sent me to another register, then it went down after I unbagged the stuff. So then she sent me to another register. Finally after 45 minutes I got through. They're always having problems but this is my worst experience at Wal-Mart. I was very upset. I think someone needs to do something about their registers and I think I should be compensated for a horrible experience there. I should have just walked out. Next time i will.
Reviewed Feb. 15, 2015
I had called out quite a bit but had notes almost every time - well I got coached anyways! Well today is February 15th 2015 and last night on Valentine's day, we got snow and bad winds 30-50mph, so trees fell on my road and there's no other way for me to go to work so I called in and told one of my store managers and they told me, "Come if you can. If you can't, it's a point against you," and honestly, I'm not killing myself just to go to work and I have not missed one day since I got coached until today. And when you call out and explain what's going on, they make you feel bad for not coming and honestly it's not fair. I would have never gotten coached if they would take doctor's notes.
Reviewed Feb. 15, 2015
WARNING!!!!! POISONED CAT FOOD!!! I fed this to my cat twice and he vomited it up instantly. My cat is not ill so I know it was the cat food that caused it, especially since I gave it a 2nd try 1 week after the first time in which he vomited again instantly. I purchased a 4-pack of this cat food in early February at Walmart on Tamiami Trail in North Port, FL. Unfortunately, it was in a plastic wrap which may have had the lot/UPC numbers. The numbers on the bottom of the can are "4353BC and A1WMD1958 AND A1WMD1957 BEST BY 12/19/17." I have sent them an email requesting this product be removed from their shelves in all stores. There is a problem!!!!!!! I have used this product before and did not experience this in the past. WARNING!!!!! POISON!
Reviewed Feb. 14, 2015
I haven't been to my local Wal-Mart (in Moline, IL) in a long time, and I couldn't remember if they sold fish. Unfortunately they do. I didn't take any pictures of the goldfish because the tanks were clean and I was mostly horrified by the condition of the Bettas. I haven't kept any fish for a long time, but I've been doing a lot of research in preparation for getting a Betta myself. So, I don't know a lot about fish keeping, but I could tell that the water hadn't been changed in a long time, at least a couple of days. The water was incredibly cloudy and there was food and debris at the bottom of all the bowls. Some of the fish I couldn't even see because their water was so cloudy. Also, as with any Wal-Mart, there was trash on the same shelf and it was clear that there was little effort or care being put towards the fish.
Reviewed Feb. 14, 2015
I work at the Berlin Walmart and although I understand most customer's complaints and frustration, please keep in mind that the associates have not been trained including dealing with customer's complaints, they just tell us to do the best we can with very little training! Imagine this they are making millions of dollars a year and they don't have the time to train their associates, what are they thinking? You know that show called under cover boss, that would be an eye opener for the CEOs and the President of the Company, wouldn't it? The Managers just don't care if we or the customer is happy or satisfied and frankly I'm embarrassed to work there, but sad to say I have bills to pay and this is a rural area with very few jobs!
It's really sad but when there is no incentive and lousy pay with any if no insurance, what do you expect! The CEOs don't care and the President, Management & Supervisors laugh all the way to the bank at our expense! SHAME ON YOU Walmart, is this what Big Business has come to in this country, you set a terrible example for hard working people around the world! The problems should be addressed not shoved under the rug or ignored. It use to be a great place to work but not anymore, from a frustrated and disappointed associate. What would Sam Walton say, he would fall over in his grave knowing what has become of his Walmart today!
Reviewed Feb. 11, 2015
I signed up for a walmart credit card at christmas time because of a special offer. I made an electronics purchase and it was UNRETURNABLE! They said I only had 15 days to return it!!! NOW I am stuck with a product that has never been used and I CANNOT USE IT! Such deceptive advertising! Nowhere ONLINE did I see a statement regarding such a strict return policy. Walmart.com should have A BOLD DISCLAIMER when purchases are made. At the VERY LEAST a statement should be printed in BOLD letters on the printable receipt! I did not even get a packing slip! Walmart is WRONG and I will never make another electronics purchase. I will go to FRY's Electronics from now on.
PS.... Lost my job and can't pay the credit card bill.... Just great - only have complaints about walmart. AND their food prices have gone up more than 45% since last year. Went shopping yesterday and saw that a LOT of items have gone up an entire dollar! So... for let's say a package of Farmer John sausage - 2 weeks ago was 3.98 now it's 4.98. That is an increase of 25.12% for one item. I've finally had it with walmart and will take the advice of my ENTIRE family (who keep telling me - why do I bother) and shop elsewhere!
Reviewed Feb. 11, 2015
My husband bought me this bridal set (vm bridal ring set 500$) 11/20/2014, it needed to get resized. They said one month to send it out and get it back. I was happy because that was perfect to get it for Christmas. One month went by and finally I could have my ring. It fit perfectly, even though we had the receipt, the lady working in that department was very confused and wasn't sure if she was supposed to give me my ring. After her calling her manager and making us wait a long time, finally, I got my ring. I sincerely thought at one point I was not even going to get my ring that my husband had prepaid for.
Once we got home the lady phones us, double-checking to be sure if we had actually paid. It was very odd. We assured her yes and never heard from her again. One month and a half of wearing the ring, a small diamond fell off. I went to the jewellery department, I ask what the policy was and explained my situation. The lady said read the sign. The sign said returns and repairs within 90 days. So it had not been 90 days since the purchase even though I had it for only one and a half months, considering the sizing took 30 days. So I told her I wanted it repaired. She said come back the next day the manager would deal with it.
I go in the next then I speak with the department manager. She says the policy was changed to 14 days. I asked why the sign said 90 days. She said they didn't receive the new ones. I told her she should take those ones off then in the meantime. So that means with the new policy, if you get your ring resized (30 days wait) by the time you get you get it, your time frame is done. Thats bs.
I replied to her, "so basically you're telling me don't ever buy jewellery at Wal-Mart because it will break within 2 months?" She replied, "it will break when it will break." I no longer argued and left. The good side of this is I get to get it fixed a real jeweller and they can tell me if what they sold me is really what they told me it is now. The sad thing about Wal-Mart is that it's too big and has too many departments and no one knows anything. I don't recommend buying any type of jewellery there at all.
Reviewed Feb. 10, 2015
Looking for CD by "Sam Smith'' who won an award for his song.. Ask sales clerk for help locating it, for end-cap had only country music artists. His response was ''an outside source does our music and it is like looking for a needle in a haystack. No idea if we have it.'' He promptly walked away. Went to ''target'' who is stocked to the ceiling, and a very helpful clerk assisted me, to find it. Your music department should be discontinued... your store is soooo far behind in current recordings...
Reviewed Feb. 9, 2015
The Walmart Supercenter in Greer SC not only have the most unprofessional employees in the world, they are downright dangerous. On a busy Saturday morning, this crowded Walmart had only two registers open. As a new one opened up and I went to go into it, this thug person pushed me and my cart out of the way to go before me.
My mother behind me mentioned how rude that was, as did I, when this excuse for a person went off on me saying, "I didn't touch you, woman, what are you griping about?" The cashier, an obvious friend of this person, picked up her phone saying, "I need a manager up here, I'm having an altercation between two customers" and proceed to verbally abuse me, telling me to calm down and she didn't have to check out anyone she didn't want to.
All this time, I was telling her there was no altercation, I just wanted to get out of there. So instead of checking out this person and letting him go his way, she KEPT HIM THERE, had his friend join him and now I have TWO people running their mouths at me. The manager finally came up and took her place at the cash register, at which time, she went over to another group of employees, yelling about me!
I let this manager know how unprofessional I thought they were and he looked at me like I had snakes growing out of my head. The cashier manager came up and I told her what I thought of the cashier, this wesley manager and her, and that they should not be hiring ghetto thugs to man their cash registers. I also told them that I would never, ever be coming back to that Walmart and I would make sure that anybody I knew wouldn't come back there either. I had never been so embarrassed and treated so badly at any place I had ever been.
Reviewed Feb. 9, 2015
I worked for Wal-Mart for 20 months and did not receive the company stock promised after a year & was kept after scheduled time to leave often. This caused me to walk home late nights & was my life endangered and my education as well. They did not give breaks for bathroom usage or to eat. I was to be there on time, but not leave on time once the decent store manager was transferred.
(Please encourage those you know that can & will donate a few dollars to these free/low-cost legal organizations to help them to continue serving the low income, shy, elderly, single parents, and anyone else with all sorts of issues, except for some accused of or committed an illegal act/crime).
Reviewed Feb. 9, 2015
I called Wal-Mart (Rosemead, CA) to ask if they had an item in stock that could be purchased and picked up the same day. Simple question. They put me on hold for almost an HOUR. I was LIVID. I hung up and called again and the employee who answered started to get loud and defensive when I complained to her about the wait. She put me on hold again, and the only reason I stayed on the phone was to complain to the manager. For some reason, that was the only way to finally get help. Wal-Mart is terrible and I hope they figure out how to NOT have such ** service.
Reviewed Feb. 8, 2015
Great Value T12 40 Watt fluorescent light bulb - 10 pack - On initial installation of bulb, the bulb exploded in my hand as I turned it into position to energize the bulb. As I always do, the fixture was energized when I was installing the bulb. One of the ends of the bulb blew off, shattering about 3 inches of the tube. The white interior of the bulb seemed to smoke and flash, leaving the remaining inside the bulb clear. Next bulb from the pack did not explode, but white interior of bulb did streak, leaving clear areas on inside of bulb.
Reviewed Feb. 7, 2015
The employees know nothing about the store they work in no matter how long they work there. They are rude hateful people much like the greedy children that have run Sam Walton's business to the ground. Out of 25 or more checkout lanes only 2-8 are ever open. The lines are long and by the time you get to the cashier, the cashiers are always in a horrible mood. This store is located in Antioch, TN but many Walmarts I've been to are just like this store if not worst.
My brother in law worked in Walmart for a while. They mistreated him, cheated him on hours and after 4 years of working there, they laid him off without warning. Walmart has become a corrupt company who care little for their customers and only care about giving you cheaply made garbage that breaks in no time. I've stopped shopping there because the food almost always go bad in less than a week, namely the meat and fruits.
The things I buy there are poorly made like the silverware and dishes and cups for example. I purchased a whole set of dishes, cups, and silverware and in about 2 months nearly all of them broke. Hardly any sort of a drop will completely obliterate one of their cups. (Mostly all the See Through glass cups) I've purchased every cup you can buy in the store and I've had to throw them out or return them every time. The silverware no matter how much you spend taste metallic - like you're eating a nickel. All the dishes I've purchased have had to be returned for much of the same reasons as the cups. That's only one incident out of many, many incidents.
I'm tired of playing into their "We save you money crap". When your products fall apart in less than a year you're not saving me ANYTHING! Horrible company, horrible employees, horrible everything.

Reviewed Feb. 7, 2015
I ordered an exercise bench with 100 lbs weight online. Similar to the experience of several other reviewers for this product, the equipment was delivered with parts missing. In my case it was missing 30 lbs in weight and no assembling or exercise booklet. I put the whole thing together just looking at the pictures online and with some guess work, only to realize that I was missing a 20 lbs weight and a 10 lbs weight. I contacted Wal-Mart who said I should contact the manufacturer.
I contacted Cap Barbell and they told me contact the retailer. After a few frustrating emails, Wal-Mart told me that if I could return the equipment in 1 day back to them (after these emails I was coming to the end of my return period) they will resend a new set. The reason I ordered it online was I don't have a car. So they wanted me to un-assemble the bench, somehow un-nail the barbell rod and take the whole thing back to them. It is more convenient for me to just buy the missing weights than go through this ordeal.
This is what I will do, but I felt really cheated and let down by the poor customer service from both Wal-Mart and Cap Barbell. I would recommend spending more money to buy from a better manufacturer and from a retailer that takes customer service more seriously (Ama*on). The price tag from a low cost manufacturer/retailer is good, but it's anyone's guess on what you will get in the box.
Reviewed Feb. 6, 2015
I ordered a pool table in December from Walmart.com. My order reflected that delivery was expected on January 2. When January 2 came and I did not have my order, I tracked down the shipping company (SEKO) to find that I had to schedule delivery; at no point did anyone contact me to let me know this needed to happen. So I scheduled delivery for January 5.
On January 5, a single driver showed up to deliver my 215 pound table to my garage. I asked how I was supposed to get it inside and he said this happens all the time (SEKO contracts with them). I refused delivery. I contacted Walmart and the email response said " It will be needed for you to request it to SEKO, but it is possible that it will be and additional fee for this service" (note the poor grammar/typos). So I contacted SEKO who said they are unable to make the change on my delivery unless Walmart initiates it. I emailed Walmart again (this is the 4th time in the saga) and received the response "Unfortunately, we are not able to help you with this issue because carriers are not allowed to do an inside delivery."
So I called Walmart and was told the only way to get "white glove service" is if I am pregnant or elderly. That came from out of the blue. In over one month of correspondence, no one mentioned that I was not going to be able to get the service I wanted. Absolutely nothing on their website clues a customer into this. I am so furious; it's now been over 7 weeks and I have no product. Back to the drawing board in search of a company that will meet the most basic of customer expectations. I will never, ever buy another thing from Walmart and am spreading the word to everyone I know about this.
Reviewed Feb. 5, 2015
Very upset at the GM Manager of Store #1914. This is a few pics of the fish tanks I saw there this morning. So sad! I am one angry customer and animal lover! I would like to know how I can take this to another level? Thank you for your time.
Reviewed Feb. 5, 2015
I buy many times for site to store pick up. I have always problems with the store I want to pick up. I have my account with one address and always comes other stores and I have to always be checking before placing an order. But sending to stores in far states it's impossible to go. And cancelling an order after noticing it immediately is a nightmare even when the delivery will be for 2 weeks later. I will recommend to always check the address before placing the order because it will be money lost. Sometimes we do shopping fast and don't expect wrong addresses, specially when the default address it not the one the order is going to be send.
Reviewed Feb. 5, 2015
I went to the Wal-Mart store in Chickasha, OK, because I could not get to the Duncan store. I try to avoid Wal-Mart altogether but on this particular visit I really had no choice. I went to the pharmacy gave all my ins. cards to the clerk at the drop off, was told it would be 30-45 min before it was filled. I went to get a few other items and when I went to pickup earlier than they told me I graciously let a man go ahead of me and there was a whole line of people behind me. The clerk was a sour looking woman and she rang it up over a hundred dollars, one item from produce even though it did not have to be weighed by the each. I did not argue that point, I said "it is not that much did you run my ins." she insisted twice I did not have it entered. I told her yes that I did but she was going to have me go to customer service to get that ticket voided then come back.
I know to stand in another line, and yet her line when I returned, I was seeing that coming to stop that before she processed she not only did that but I was asked several times my birth date for all to hear (what is the point of hippa). So I said to her yet again I had, had the info entered she in effect with body language rolling her eyes that I was not telling the truth. Apparently as it turned out I gave them too much ins. info. but I can tell the names of these people my way of seeing if Wal-Mart even cares. The clerk slammed down because she saw I was getting irritated and refused to finish the sale and called a super to do it which was fine but then she told the super that my husband I cursed her, when she did that my husband got involved at that point and told the super that was totally untrue.
Walmart has no customer service, none!! If we all quit Wal-Mart we would give small businesses a chance and I will do that if I have no other choice. They act like they are doing you a favor. I can give the names of these people if Wal-Mart cares to follow up which I doubt. By the way I went to the Wal-Mart in Duncan the next day to get what I could not get that day and the clerk there went out of her way to help me in a position that was not really not her responsibility to do but knowing we mentioned that we had a house fire in Dec and still not able to make calls easily to businesses, she did it for us.
But my point being I can do without Wal-Mart and do if I have no choice and if we all did this our local business could survive and the good clerk at Wal-Mart should go to one of these stores for a job. I find it much more friendly to buy online and you can too. Mr. Walton built his business on customer service and probably turning in his grave, but soon they will be like JC Penny, TG & Y and K mart and Wal-Mart will be obsolete also a thing of the past.
Reviewed Feb. 4, 2015
My family and I are constantly being harassed by a Walmart associate. I have made a complaint to two different managers assuring it would stop. Nothing has stopped. I live in a rural area and there is no other shopping options. This is beyond ridiculous!!!
Reviewed Feb. 4, 2015
My son worked for Wal-Mart for almost 6 years. He had 1 coaching when he was csm for taking 4 sick days. This last Saturday he had a customer complaint, the only one he has had, and instead of another coaching they fired him. He has a wife and 2 little girls and now has no job. He should have had a coaching.
Reviewed Feb. 3, 2015
I was sent a Wal-Mart credit card in the mail and the enclosed brochure stated that if I activated and used the card on the same day of activating it and making a purchase of $75.00 or more I would receive a $25.00 Credit reward. I made a purchase of over $150.00 on the day I activated it and the cashier assured me it would show a $25.00 deduction on my first statement. (This was at the Stigler Oklahoma Wal-Mart Store.) The credit never was given. I called customer service twice about this and they assured me it was an oversight on their part and it would show up by the second statement. Well, it never did!
I paid the first statement in full so there wouldn't be any excuses on their part. The credit never showed up and I paid the second statement in full and closed the account. I feel that this would never have happened if Sam Walton was still living and I think Wal-Mart died along with him as far as reputation goes. I used to trust Wal-Mart but those days are gone for good it seems. They have excellent employees in our area and it's a shame the employees can't find better employers than Wal-Mart. If anyone else has had a bad experience with Wal-Mart's fraudulent credit card advertising, you are not alone.
Reviewed Feb. 2, 2015
Awful... Just Awful! I bought a TV on walmart.com on Tuesday and was supposed to be ready at the store for pick-up on Friday. Well... it wasn't and the order status was still showing as "processing." After sending an email to Wal-Mart, I got a response from them which was not even slightly apologetic, and basically said that the order will be ready to pick-up on the following Monday... or so they thought! Well... I checked the status of the order on Monday and it was still "processing." It hadn't even shipped-out to the store. So, after calling up their customer service number (which is not easy to find), I'm told that my options are: 1- to request to "push the order through" which is going to take 5-7 business days to get a response, or 2- to cancel the order which takes 5-7 business days to get a refund. I mean these guys have no clue to what they're doing!
Reviewed Feb. 1, 2015
I worked for Walmart from Nov 2011 through Aug 2013. During that time there were several mistakes made on my paychecks ranging from overtime pay and bonus pay that equaled up to $2000 dollars. During 2012 my store manager caught the mistakes and said that they will make sure that they will fix them and I will receive the money I had missed. But nothing happened. I later asked them about it and all the evidence I had about it...the problem...had mysteriously disappeared. They could no longer find the problem. Though it is now 2015 I have asked Wal-Mart every year about it, with respect, and have received no response from them and I am assuming that all of my correspondence has disappeared.
Reviewed Feb. 1, 2015
Went to Wal-Mart today in Manchester, CT for a pair of gloves with my step son. Well we find a pair of gloves and go to purchase the gloves at the self serve cash register. I use my ATM debit card to buy the gloves. I reach for the receipt and nothing came out. I didn't think anything of it because after all it's just gloves I've purchased and didn't think there would be any issues. So I walk across the Dunkin Donuts in the store and buy a coffee & bagel for my step son. Before leaving he noticed that there is a security device on the gloves. So I approach a Wal-Mart employee and explain I just bought the gloves and could she please remove the device. She asked me for my receipt but I explain to her that I just bought the gloves & it didn't give me a receipt.
She then takes the gloves & contact another worker so 2 other female workers arrive and try to retrieve my receipt but are unable because the machine was having issues. She asked me what card did I use to purchase the gloves. I give her my card and I show her my online bank on my cell phone that clearly says I made a purchase of $19.02 at Wal-Mart for today and a purchase after for $6.00 at Dunkin Donuts as I said. She accused me of trying to steal the gloves. I then ask her to check the camera and she will see that I did no such thing. She then contacts a manager and I'm explaining to him what happened and he accuses me of trying to steal the gloves.
I'm really upset by now and still trying to ask him to check the camera and he will see that I indeed bought the gloves. He then tells myself and my stepson to leave the store and he took the gloves and said that we weren't getting them. I Still try to plead my case & said if we didn't leave he would contact the police. My step son and I were outraged and so upset for being accused of something we didn't do and to be forced out of a store for nothing and the fact he just stole the gloves I indeed purchased was just wrong! I will NEVER shop at Wal-Mart EVER again!!!
Reviewed Jan. 31, 2015
On 01/30/2015 Wal-Mart employs a company called CEC. These young individuals act as security for shoplifting, a day later she found this issue out. The CEC detained a mentally challenged woman for a lengthy amount of time. The woman waiting with her cart at Wal-Mart for her friend who is also disabled, for ten dollars so she would have enough money to pay for her food. She was embarrassed and PULLED to the rear of the store, interrogated and mentally abused for a lengthy amount of time. She was mentally and verbally abused to the point of mental breakdown. The amount of time this abuse continued, she had not found out what she is doing in the back of this Wal-Mart location in Deptford, New Jersey - only that they took her purse and her shopping cart and embarrassed and physically pulled her to they rear of the store.
These young people demanded her license, they would not tell her their names or what she was doing there after countless attempts from her asking for assistance and being told to shut up and ignored. This woman finally did everything they wanted, they told her if she did not they will prosecute her. She returned home in hysterics, crying and holding her head in extreme pain. These are all the details I can give due to the suit that is going to brought by this unfortunate handicapped woman against these extremely incompetent employees of CEC and Wal-Mart. They must have some type of a quota. There never any reason for the extreme abuse that CEC and Wal-Mart inflicted mentally to this handicap woman. The additional details that will later come out will shock you due to the nature of the mental abuse.
No handicap woman should go through that type of abuse from the CEC and Wal-Mart while shopping at Wal-Mart. There was a young woman and a young male, they heard her call him Jordan, who did abuse this handicapped woman just trying to shop and waiting for 10 dollars to pay for her food. Professional - not even close. You should be ashamed calling yourself a professional business.
Reviewed Jan. 29, 2015
Wal-Mart has the worst customer service you could ever experience, not only do they treat their customers like dirt, they accuse them of being thieves. I bought a lot of items online and in Carmel on 151 and Meridian and never can to return.
Reviewed Jan. 29, 2015
Shopping at Walmart in Winona MN today in the ladies department. There was a total mess in the bra and panties aisles - merchandise on the floor, open bra boxes, bras just laying wherever. Panty bags were not in order by brand or size. I didn't complain to anyone because there was no one around. I just left my check in Rochester. I've never seen it so messy an unorganized.
Reviewed Jan. 29, 2015
1/28/2015 Walmart Hornell, NY. Regarding a minor miscommunication in transactions between cashier and myself. I had a concern about the transaction so I took the problem to the cashier manager and a second manager that was brought over. After they reviewed the video footage of the transaction, they should have politely explained to me what happened or given me more proof so that both parties would be satisfied. Instead both managers came back to me at customer service telling me bluntly that I was wrong and pretty much accusing me of lying about the mistake I saw in the transaction and what was given back in change.
Feeling offended and embarrassed by their tone and unfriendliness, they carried on. Both managers raised their voices to me after I tried to explain what I remembered before they told me, "You're not getting any money back from this." It's one thing to always hear about how crappy Walmart treats their employees, but when management treats the customer like this, it's UNACCEPTABLE. I will not ever come back to this Walmart. VERY DISRESPECTFUL AND UNPROFESSIONAL to the customer.
Reviewed Jan. 28, 2015
Walmart brags to the media about giving associates' holiday pay when in reality our hours are reduced beforehand.
Reviewed Jan. 28, 2015
I purchased the Formula Multi-Floral Curtains and received the incorrect order. The curtains I ordered had green, orange and purple flowers on them. I received white curtains with tiny purple flowers all over them. I contacted customer service right away and was advised that I would be shipped the correct curtains. When I received the replacement curtains, they were the same curtains I received before which again was incorrect.
I contacted customer service right away again and was told that the curtains must be mislabeled that is why I am receiving the wrong order. But instead of them correcting this issue and shipping me the correct curtains, they told me that they would offer me a refund?? As if they are doing me a favor.. I am suppose to receive a refund. I also should not have been inconvenienced by having to return the items by mail because I couldn't return them back to the store according to customer service, because the store would not report back to them that they returned. Another sign of incompetence, why wouldn't your store report it back to them.
Now I receive a return reminder about the items I shipped back 3 days ago about them charging me for the items. I responded back to the email advising them that I returned the items by mail and advised them about my horrible experience about them shipping me the wrong item, and asked why hasn't it been corrected yet. They replied to me saying I wouldn't be charged for the items and completely ignoring my concerns.
Reviewed Jan. 28, 2015
The phone did not work properly when I purchased it from Wal-Mart. After taking it back to the store, the sales person adjusted something on the phone and told me to take it back home and try that for a while. When that did not work I was told that I could have taken it back to the store within 15 days for a refund but that had expired. I had bought a service plan from Wal-Mart and was told that they would replace the phone for 3 years. I had bought the phone on a Black Friday sale for $69 but the phone was now $179. All the service plan would do was to refund the purchase price and told me if I wanted it fixed I would have to do so at my expense. What kind of phone breaks and cannot be replaced after 15 days?
Reviewed Jan. 27, 2015
Have you ever found yourself walking back to customer service due to inaccurate pricing on your receipt? I have, not once but every single time I go to Wal-Mart. I am sure to some of you $10.00-$15.00 over charge is not much but to me it is worth the discussion. Then they have the audacity to tell me that they must check first. I love my family and the more time I spend with them and not arguing over overcharge pricing the better. Target never does over pricing. I ask you people to not overlook this. Wal-Mart can be taken to court because of this. Take a look at your receipt next time you shop. Fifteen dollars X 100 people is a lot of money my friends . Do not just sit and say "oh it's just a dollar it's ok," no it is not. It is called false advertisement.
Reviewed Jan. 26, 2015
On Sunday January 26, 2014 at approx 9:45 am I entered the Mckenzie Town Walmart with three Items I wanted to return; I collapsible pet carrier, An underground fence collar/receiver, and a dog fur trimmer kit. Upon entering there wasn't a greeter at the entrance I used to. I proceeded to walk to customer service in order to get my green sticker for the items I entered with. I stood there for about 2 mins and no one greeted me or asked if I needed assistance, so I checked the other entrance and no greeter there either. I proceeded to the McDonald's in side the Walmart to grab a coffee and kill some time. Grabbed my coffee and walked back to customer service stood for another 5 min. And still the small line did not move.
So I was like well guess I'll get a few items and just do an exchange, since I lost my receipt during my move across province. And that's what I did, I shopped for a few small ticket items (a few storage drawer sets, vacuum storage bags, milk, eggs and some feminine hygiene products). I got what I need so I decided to go back to the customer service desk and start my exchange. I explained to the girl that I was wanting to exchange this items I bought prior to my move (about a month and a half ago), and during my unpacking found the items I was replacing with these 3 items.
I informed her that I was just wanting to do an exchange. When she left and came back with this miserable woman I'm assuming was a manager. She did not say hello or asked how i could be helped, she snapped at me "do your have a receipt," I told her "no I do not, I just moved her from Edmonton and I must have misplaced it during my move." She then asked how did you pay, I told her half gift card and the remainder was cash, she gave me a dirty look and was like I can't exchange these-- "you're going to have to find your receipt."
I was shocked, I could understand for the 2 items that were over $59.00 and 80.00, so I asked even the item that was $ 36.00 she said no. So I grabbed my items and my cart and proceed to find my friend whom I had arrived to the store with. As I walk to find Her I hear over the store intercom security watch sections 1&2. And then a sales associate popped out of nowhere (mind you this is the only time I was approached by anyone during the whole time I was in the store). I politely responded "no I am just looking for my girlfriend, thank you" and proceeded. When I found my girlfriend I told her what happened and she was like "really, that's not right" and decided she was done shopping.
Since I was unable to pay for my purchase, I left my cart to my pet carrier and other items and asked her to take them while I went to the bathroom. When exiting the stall the employee who asked me if I need assistance was there in the washroom. I then found her near the season stuff by the door when I noticed that horrible woman I dealt with at customer service and another plain clothed employee hovering around her. We crossed over into the food section so she could grab her few items, I stopped and looked at a lap top bag. When my girlfriend came to me to tell me that there was an employee following behind me hiding behind fixtures. I was like wtf so we proceeded to the cereal aisle. And again there was the manager with 2 more employees in the aisle.
My girlfriend asked if they had a type of cereal and again rudely the manager snapped, "No what is here is all we have." My friend is now annoyed. We proceed to the check out and stopped so she could go through her things and choose what she wanted, from her cart when again the same women was lurking. MY friend Asked her," Excuse me is there a reason why you are following us?" She said no and was like "do you plan on paying for your items?" My girlfriend was like "yes, we haven't done anything wrong, I am out in the open, why are you following us?" She said "I can be here if I want to and I'm going to stay with you until you go to the cash registers and pay." "My friend said "you know what forget it," and all this women had to say was "ok yea good, that's great, see you later," with a satisfied smirk on her face. So my girlfriend left her 500.00 + purchase and left the store.
Upon entering the store I did not set off the security beeper thing, not once during our shopping trip did we attempt to leave the store with unpaid items, and after being made so uncomfortable and followed around and having management pretty much push us out of the store, and still not one security beeper went off. I was treated like a common criminal because the staff wasn't doing their job and there was no greeter! I even went as far as trying to find a stupid green sticker for my items to return and still no service!!!
If you pay for your items with a gift card or cash, and the items are unused or unopened you're automatically a thief I guess. The week before, I returned a dessert maker that had broken after 3 uses without the box or packaging, and another item unused in the package with no receipt, and was given a gift card for just under $100.00. I will not step foot in this Walmart again ever! If it was the last place on earth you could buy from, I rather starve!
Reviewed Jan. 26, 2015
After walking in and ducky pigeons at the entry, I proceeded to grocery shop. I went into lane number 11 as there was another couple loading their groceries. The cashier tuned her light off right as I was going to start loading my groceries. I asked her if she was going to still ring my stuff up and she rudely said, "NO I have to go on break." I was upset and said I have been standing here in line and you just shut your light off and that she is rude. She then yelled at me, "SHUT UP!" I said, "Excuse me, what did you say?"
She then said just rolled her eyes at me and said, "Tell on me I wont get in trouble anyway!" I took my stuff to the next lane over and her tag team witch in lane 10 said, "Don't worry you have been her too long so you wont get in trouble!" I should have just walked out the door right then and there but I continued to let her scan and slam my items! I spent $140 in groceries to be told not to shop at that store again. I told them don't worry I will never come back to this GHETTO store again especially with rude tag team b_____'s that work there!
Reviewed Jan. 26, 2015
Why are the Wal-Mart customer service persons always hostile? They are hostile and defensive well before you even begin to explain the nature of your call to them. The telephone customer service persons make the ignorant store staff look like professionals in comparison. Your employees cut off the customer before the customer can tell you why they are calling. Then they get angry because the customer has to tell them the reason; and they are mad at you because they did not give you a chance to listen in the first place.
Reviewed Jan. 26, 2015
I will be as fair and accurate as possible when attempting to recreate my horrible Wal-Mart experience. Employee, **, had rude a-matter-a-fact approach with me when telling me that there is no way I could return gift DVD items purchased at Wal-Mart. She was extremely patronizing when she tried to tell me where I had returned a few of the DVD earlier, the day prior, based on merely the information I supplied her.
I felt like very polite until she, obviously tried to get a rise out of me. This was not appreciated or very professional, for that matter. I wonder if you have to go through like a prescreening or background check to work at Wal-Mart. I won't be mean and rude like the woman, **, that "helped" me, even though she guaranteed that she would have her Wal-Mart job the next day that she clearly takes for granted.
She made comments that seemed very sarcastic, in nature... all I can do is pray for difficult people like this. Maybe she was having a bad day, but I just wish she had not taken it out on me. This type of non-consideration for mankind makes me wondering if it's worth it to pity or even care for such ugly people. I hope that the customer service at this location, 777 Story Rd, improves. For now, I will just not be shopping at Wal-Mart and I will make it my mission to tell people at this particular Wal-Mart.
Reviewed Jan. 26, 2015
This past Friday afternoon I spent over 25 minutes, there were only 4 registers open out of approx. 20. There were 2 people in front of me. The lady at the register had fliers and coupons for her purchases which were numerous, I think she and others doing the like savings should be able to check out at the service desk, I feel bad for the cashiers who then have to deal with aggravated customers. This is becoming a regular problem at the Catskill NY store. We stopped going to the Kingston NY store because it takes so long to check out.. No, I will not use those unfriendly automated registers.. I have heard this same complaint many times over.
Reviewed Jan. 25, 2015
I recently had an experience at a local Walmart store that was not only terrifying, but handled very poorly, leaving myself, as the customer, feeling like I had no recourse to the horrific experience. I have contacted the on duty manager at the time of the incident and I called the corporate office. The representative from the corporate office came across as understanding my concerns. However, when I was called back by the assistant store manager, Gordon, I was met with the same lack of understanding the depth of the issue at hand.
It was a Friday afternoon, just before noon. My toddler and I were shopping for a few items. I saw a man who was wearing a dark, tight, t-shirt. He had a clean shaven head, was very muscular and tattooed. This man was hunched down and sneaking around corners. At one point he was army crawling to peak around corners.
I was scared. I have a little one with me and I am at the store alone, and I see this man who appears to either be playing some game or be mentally unstable. I then noticed he was following a young woman. Having been followed home myself only to walk into a gas station for the cashier to call the cops, and have it confirmed that his intention was to follow me all the way to my home where I would have been alone, I was terrified for this woman, and any other potential victims of this man that I am seeing act in an abnormal way.
I walked up to the woman and said, “Excuse me miss, are you here with someone?” I thought maybe by a long shot it could have been a friend she was in the store with playing games. She confirmed that she was not with anyone, so I followed up with, “There is a man around the corner on the ground following you.” She saw him and thought he was a creep just as I had, but what happened next is the part that caused my complaint to be escalated to Walmart management.
The man jumped out from behind the corner and shouted at me and my toddler that was sitting in the baby seat of the shopping cart, What the hell! I am security and you just stopped me from doing my job and protecting my merchandise. I apologized and explained that he did not appear as security to me and I was fearful for the woman’s safety.
He then continued to shout at me about it being his job and how he is supposed to look like just another person and not a store employee. Until he told me he was security and began shouting at me I thought he was just another person in the store and not a store employee, but he had the expectation of me being able to tell he was security despite his attempts to not look like security. It was very convoluted. I walked away from his angry rant and went straight to where I knew I could find an employee.
At the fitting room I found a female employee with long dark very curly hair who I asked to call a manager for me to speak with. She was polite and complied. While I was waiting the security guard had followed me to the fitting room and began shouting at me again. At this point I was not only scared, but angry. I was initially scared by what appeared to be a questionable customer and now I was being not only shouted at by security worker, but he went out of his way to follow me to the fitting rooms.
The fitting room employee was there to witness this incident. I was told multiple times I should mind my own business. What if that was your daughter, mother, or wife being followed; would you want the one person who notices to tell them they are being followed, or would you want someone to let them know of the potential danger? Rape is real. It is not something you just hear about on the news.
Finally, the manager and another individual arrived. With my heart racing from fear and anger I calmly told him what had happened only to be told that, “It is his job. I am sorry,” it is not an employee’s job to ever shout at a customer. I was then told that I should have found an employee and told them that a woman was being followed. Walmart is not teaming with employees around every corner and as a concerned citizen it was easier to just tell the woman who was being followed that she was in potential danger. She then knew to watch out. If he began to follow her out of the store she could have gone back in and gotten someone to escort her out or call the cops.
The situation did not end like that though. Rather the security guard allowed not only myself, but the woman to know he was security by shouting at us, and now I have given his description to everyone and anyone who will listen. He no longer has his stealth appearance because many individuals in our local are aware of what he looks like, and that he is Walmart security. The manager asked what he could do for me. I asked for an apology from the security guard for being shouted at without reason.
The manager denied me that because he felt that the security guard was doing his job. I was blamed multiple times by both the security guard and the manager for stopping him from doing his job. Yes, I did stop him from doing his job and I apologized for that, but in my defense I did not know he was a security guard. Their response was that he was wearing plain clothing because it is part of his job. I get that it is part of his job to wear plain clothing; that is why when I thought he was not a store employee, but rather just a stalker I should not have been shouted at and blamed by both the security and the manager for interfering with his job.
I went home feeling defeated and hopeless about our society. A society where we care more about protecting goods in a department store than the well-being of an individual. I understand it was his job to follow that woman, but I did not know it was his job, and based on the description of his job requirements it is understandable that I did not know it was his job. Therefore, some understanding when I interfered with his job was in order, but I was met with cruelty and blame.
Because the incident was so unnerving I called customer service at the corporate office. I explained the situation as I have here. I received a phone call from the assistant manager, Gordon. I have saved the initial voice mail where he says that he investigated the situation and he felt nothing was done wrong. This concerned me greatly as there was clearly something done wrong. Not only something that would upset a customer, but something that should upset an employer.
The security guard outed himself to a customer who would have otherwise just thought he was a creep, and not just that he shouted at the customer continuously. I returned his phone call and reexplained the situation. He did offer me an apology on his behalf, but from the conversation I still got, It was his job. His job was to follow the woman and ensure that merchandise was not lost. His job description does not include shouting at customers, and then following them to continue shouting at them in another section of the store. I am also not 100% convinced that he needed to be on the ground crawling and jumping from corner to corner like an individual would that is in a high stake combat environment.
I have included the receipt from my purchase. I left without finishing my shopping because I was so shaken by the experience and I have not returned. Because of the lack of concern by management of the Queensbury, NY Walmart I have decided to put my feelings in writing. I hope that this gets looked into further for the sake of customers everywhere. We can’t live in a society where customers are given rules like, You must go to an employee to report something strange, you may not converse with other customers in the store. As a society we need to look out for the safety of those around us. Thank you for your time.
Reviewed Jan. 25, 2015
My husband and I go to Wal-mart in Picayune MS everyday sometimes twice a day. I had a check written to me on January 24, 2015 for the amount of 17.50. Went to Wal-Mart in Picayune MS and spent 11.96 of this meaning I should of gotten 5.54 back change. I got 0 back all because the cashier didn't pay attention to what she was doing and ran the check through as 11.96. When I noticed what she did after it was all done and she said bring it to the front in manager saying nothing she can do, either to bring the check back to who wrote it to me, wrong they paid me already. It all comes down to Walmart in Picayune MS cheating me out of 5.54.. Thank You.
Reviewed Jan. 25, 2015
This is what happened to me. I purchased a Queen size air mattress in the 3rd week of November of 2014 at Walmart on and even exchange with added store insurance besides manufacturers for any problems shall arise to cover purchase. I bought an Intex queen comfort air mattress to use as my main bed because in March of 2014 I was involved in severe crash, which has severely broken my left leg. Femur cracked in 11 places and fractured my tibia and fibia as well. Broke my knee into 20 pieces and ruptured 6 lumbar vertebrae in my back causing stenosis of the spine. So comfort is pivotal to my recovery.
As it goes the air mattress I bought at first had pump defect, which is built in. So I took it back to Walmart to newly constructed store to find out they do not have same mattress I had. In process I called 6x on January 23 of 2015, surrounding Walmart stores and located in Tarpon Springs. I called they had 3 in stock. I traveled from my house Friday to get air mattress 19 miles 1 way to store to make exchange. I received new air mattress from store shelf travelled back 19 miles to home and hours later I went to inflate new bed, only to discover after I opened box, mattress in box was not Intex mattress but a Coleman double sized air mattress inside a Queen sized box.
As the night got later too late to return in same day, I inflated double size air mattress that came in box so that I would have bed for night to sleep on and discovered double had hole in it and kept deflating. I ended up sleeping in chair or the bare floor, making for a very long painful night and being upset about the exchange I called surrounding Walmart stores only to be told I have to drive back following morning 19 miles each way to Tarpon Springs to exchange their mistake.... Being obvious they had to a return and put on store shelf a broken and wrong mattress on shelf to be repurchased....
I was not offered an apology or admitted wrong and gave a new mattress. I had explained all of inconvenience I have been through and not any gesture of any kind despite I had to run round trip 40 miles and been through night before resulting in loss of sleep and being potentially harmful on the road to receive no retribution or admitted fault... This stuff like this is part reason I wouldn't return to be a shopper in Walmart again, or advise any of my relatives to do the same and to be passed along amongst the social crowd how Walmart truly is... and as I stood in line at store read a sign saying "customer satisfaction their goal." After all I had been through is that customer satisfaction??? I think they should reevaluate that statement. Does it sound like I am a satisfied customer???
Reviewed Jan. 24, 2015
I had no idea when I purchased the several electronics I ordered from Wal-Mart that one of them only had a 15 day return policy which is an absolute travesty! That's not enough time to get something like this set up and tried out. It's a GPS so someone has to plan a test trip right after the holidays at the busiest time of the year for most people. This ridiculous time limit should be printed in big red letters right with the description so people like myself who just want to give their family a nice Christmas can purchase from someone else who actually backs what they sell. I know now that Wal-Mart does not care for their customers or they would not impose such an impossible return policy that is not the same across the board like it should be. The TV I bought has 90 days but this GPS only 15 days?!?!
You have lost a good customer..... I would rather pay higher prices and purchases from someone who will back their products and make it easy for their customers to make sure the product meets their needs and works properly. No other purchases I made required less than 60 days for Christmas gifts so Walmart.com has really missed the boat this time. Customer service is a joke and Sam Walton is rolling over in his grave.
Reviewed Jan. 24, 2015
I bought something online from Walmart.com. I paid extra to have it rushed and was promised a certain date and did not get it. They are very unorganized as the explanation given was to pass the blame onto Fedex. I didn't buy from Fedex. I bought from walmart and paid extra to have it rushed only to be lied to. Don't believe anything from Walmart. They are not to be a trustworthy company. They made me wait in my house all day. Finally I called them at 7pm to ask where my package was and I got the run around.
Reviewed Jan. 23, 2015
Went with a friend to pick up a couple of movies, she was getting some wine. When we got to the register the cashier asked for both of our id's. I didn’t have mine since I wasn't getting and that required my id. I told her I wasn't purchasing the wine and I don't have to show you my id. I asked for a manager who told me they were busy. Was told I didn't have to come in and shop there anymore.
Reviewed Jan. 23, 2015
I went to buy a few groceries and noticed when I went in that it was colder inside. It was colder than outside. I thought since the start of my shopping was, where the coolers were, it would get warmer soon. It didn't. When I was at the register I asked why it was so cold? No response. I asked again. She said, "I don't know." I then asked who I could talk to that would know? Her response was, "I don't know". I raised my voice and asked, "Is there no one I can complain to about the temperature?" Another cashier responded, "Think how nice it will feel in the summer time." My response was, "I will come back then."
It is now January. Finally another employee said I would need to contact 1 800-Wallmart. I asked, "You mean to tell me you do not have a manager or asst. manager I can talk to?" I was told no. Store #46003 TR# 03614 5500 E 22nd Street Tucson, AZ. 85711. Manager **. Are the employees that rude or does the local management not want to be bothered by complaints?
Reviewed Jan. 23, 2015
This lady played on her phone and ate food instead of helping customers, was very rude.. I'm going through cancer treatments, she made a comment about my nappy hair which the next customer in line was my nurse... Shawnna is her name. Please encourage Wal-Mart to put her away from customer contact... I don't feel well about myself as it is, I did not need her nasty attitude to boot... Thanks for listening.
Reviewed Jan. 22, 2015
I purchased a PS3 for Christmas on my Walmart credit card. I am angry that your store policy says at the top 90 day returns. And 15 days for electronics in fine print! When I purchased the ps3 in the electronics dept, the employees tried to sell me a 500gb ps3 for 50 dollars more. I had no idea there was a difference in them and wanted a bundle pack for my kid. The problem is my son tried to return it and was informed that he could only get a gift card because they had several returns from that item for the same reason. He came home and told me. I called this morning hoping to resolve the situation and was told over the phone after 20 minutes of waiting that if I brought in the receipt they would refund it for me.
When I got to the Duportail store in West Richland, Lakisha told me I spoke with her on the phone and now they couldn't do anything. I spoke to Lakisha's manager and she called the electronics department and they said to refund it. I told Lakisha's manager I would be happy to exchange it in the store. After walking back to electronics and finding out the nearest ps3 was 20 miles away and coming back to customer service, Lakisha's manager was gone. Lakisha told me they wouldn't do anything about it. I told Lakisha I spoke with her manager and she said they would refund the balance on my credit card. Lakisha called electronics again and I could hear her speak to Jeremy again after her manager took care of it the first time again! Now I'm getting frustrated! I told her I couldn't exchange it for the 500gb because they didn't have any. She told me to take the 12gb ps3 to the Kennewick store, she wouldn't be able to do anything.
I told her if I didn't get a refund or gift card I was going back to her manager again! She was sarcastic, rude and obviously not very capable of helping make things right with the customer. I feel there were circumstances of an honest mistake on my part. But part of the reason I purchase certain things at Walmart is because they have ALWAYS! taken care of me when I have been unsatisfied with products in your store. I had to refrain from screaming at her because of her insubordination to her upper managers and being unfriendly. Personally I think she is inexperienced and not qualified to be there... What a **! Multi-billion dollar corporation sold out to China. Talk about a bunch of greedy ** hiring children to do your dirty work. I will NEVER shop there again! No matter what you ** do, so don't contact me. I will be outside your stores with the protesters from now on! Over priced **.
Reviewed Jan. 22, 2015
Last week, door greeter and I stopped a theft from happening. A woman tried to take 2 carts out the store. Door greeter asked for receipts, lady refused to show one. She started to give door greeter a hard time. I stepped in, said "we need to see your receipts." She said "no I'll go back and get another cart I left. I'll show you it when I come back." I said, "ok but you're not taking the carts." She never came back. A manager found the other cart, she had it all added up, the amount came out to be four thousand dollars. All they gave us was a 5.00 Walmart gift card. Really $5.00, we saved the company four grand.
Reviewed Jan. 22, 2015
Last week I was locked out of the reg. I'm in the lawn-garden center, Wednesdays I'm alone, so it's hard to get a lunch break. I call manager's office, csm, more than twice - no answer. I call operator to get someone. By the time someone finally get back there, I'm locked out. Last year the same thing, I was written up and they said one more time that they will let me go. I think it's crap. I did nothing wrong. Something needs to be done about this, and shouldn't have one person in lawn - garden safety issue, at store #807. North Richland Hills TX, please fix this.
Reviewed Jan. 21, 2015
I gave this company two years of outstanding services and they unexpectedly fired me without any disregard for me or my family. I felt that they were trying belittle me and I was furious. #Store1028
Reviewed Jan. 20, 2015
On 1-20-2015, I noticed a 30 something year old carrying a hand gun in a Walmart store. A constitutionalist. As part of my right to free speech in this country, I made it clear to him carrying like that had nothing to do with him and his rights. He was carrying to be an ass. Which is what constitutionalists are who carry in stores so everyone can see. I was walking by and my comment was made in passing but the man with the gun got so angry he jumped in face and threw down his stuff and put up his fists to fight me. That is assault and is a misdemeanor. After I made a scene, Walmart employees decided to escalate the situation by defending this ass, who is clearly on video running up to me and assaulting me. They pushed me out of the store. In 2014, there were 92 shootings in Walmart stores. 16 of those died and 42 injured. Walmart management only made the situation worse and more life threatening. In fact, one manager I almost had to hit because he was so in my face I was scared he was going to hit me.
Reviewed Jan. 20, 2015
Bought mistic menthol cigarettes from Walmart Battle Creek. I have my receipt, ask to return them because of bad taste and one cartridge didn't have any vapor. They said I couldn't return them. They were not made in USA. Reference number **.
Reviewed Jan. 20, 2015
In the Palatka, Fl. Wal-Mart is 2 of the most disrespectable girls working that should be out in the street cleaning the roadway instead of waiting on customers. I had to pick up some money that my grandson had wired back to me that he had borrowed, and when I went to pick it up the area was closed down. And when I ask one of the cashiers about the area being closed, she informed me that the girls working at the customer care service could help me. I proceeded to go and ask about being able to get my money.
The first one I talked with stated go fill out a form and bring it back. When I ask where was the forms she stated "Over there" in a very rude tone. And when I ask "Do I just bring it back here?" she stated "Yes, Ma'm" in a very arrogant way. When I did this and completed the form and returned, she was over in the corner talking with who I came to find out was the manager. She looked over at me twice standing in line and ignored me and just kept on talking. When the other one was through waiting on the customer she was waiting on, she then proceeded to wait on me and in the process she asked the one talking with the manager if 9 numbers was a wal-mart to wal-mart transfer and I proceeded to tell her my grandson did send it from the wal-mart in Jax. And she rudely informed me, "Well you filled out a moneygram." And like I said there were so many forms I didn't know which one to do.
After all was done I ask to see the manager and that is when the fellow sitting in the corner got up and ask me what the problem was. I proceeded to tell him that first of all these 2 girls need to go to a school to learn a attitude adjustment program because they don't need to working with the public. The one whose name was ** was exceptionally rude. When I informed them I was going to notify Corporate she started to hitting her name tag and said, "Make sure you spell it right." The other girl didn't say anything more at that point and neither did the manager...his name was Allen.
I believe if Wal-Mart has to employee those kind of people then it would be best to shop elsewhere. When I informed my grandson of the treatment of the kind of rudeness I was shown he wanted to go back to the store and confront her, but I informed him I was going to inform corporate on them and see if they would continue to keep their jobs. So when I go back if I see they still are employed then I'll know not to inform Wal-mart of no other happenings. Thank You.
Reviewed Jan. 19, 2015
I was at the 2021 Lynnhaven Pkwy store. Visiting my relatives, so we needed a few items. I was using the self-checkout and the cashier assistant was very rude and disrespectful. I had needed her assistance because I didn't know that self-checkout register take credit cards only. With a very rude and unpleasant attitude the young lady took my bags to her station to ring me up. Then I was very aggressive while ringing my merchandize up. Then when she handed me my change, she quickly tried to put it in my hands but it dropped. She didn't even apologize.
Reviewed Jan. 18, 2015
Today I called the Boynton Beach Walmart to inquire if they had the Chillow in stock, because the one on Hypoluxo Rd. said they do not carry it even when Walmart's website states that they do. Well I was on the phone for over 25 minutes waiting for someone on the other end. Their customer service is horrible, rude, unforgivable!!!!!! I will NEVER EVER shop there again !!!!!! By the way I found the Chillow at Walgreens and it was cheaper.
Reviewed Jan. 17, 2015
I worked at Walmart Lakewood CA for 11 years. I was accused of stealing a pair of five dollar reading glasses, which my got broken when I got to work. Cause I was a cashier so I have problems with my eyes without my glasses so I ask management could I borrow a pair? I was told yes by management that it was ok to use them. At the end of the day I was called to the office and fired. I was cleared by Walmart of stealing. I've been trying to get my job back for three years. They are giving me a hard time. I have six grandchildren I'm taking care of. I need my job back. I didn't do anything wrong. I need your help so if you can help me get my job back I would like to go to the Paramount CA store. It's like they are holding this against me. I've been trying to get help with this problem. I pray you can help me. Thank you.
Reviewed Jan. 17, 2015
Store #1735: While shopping at the Walmart in Wheeling, IL, I noticed a funny looking "pee wee" Herman looking guy following me and watching me. I was in the cosmetic department at the time. I continued to shop and picked up an orange cup warmer in the amount of .88 cents. I deliberately put it in my bag. I went to the cash register and checked out. As I was walking out of the door, I was stopped by the same young man and a funny looking "girl" that looked like she had a face for Halloween to go into their security office for theft.
I was accused of stealing my own energy drink of which I had in my purse, jewelry of which I had no inclination. I said to the lady who was interrogating me that I had a right to contact an attorney, and I was told that as long as I was in her room, I had no rights. The "Halloween" looking girl called the Wheeling, Illinois police department on me and an Officer by the name of Bryan ** came in and further interrogated me by calling me a liar and a thief. He also said that I had no power as long as I was locked in a security room with three dumb security officers and three police officers. All who called me names and interrogated me.
They kept me in that office for about 45 minutes questioning me about information they already had. I was accused of threatening them because I told them I had a right to voice my opinion and contact an attorney. They finally let me go and I returned every item I had purchased for a refund. I refuse to ever shop at a Walmart store again. It's a shame, when you are an **, how you are watched every minute and wrongfully accused. Every one of those employees need to be arrested and fired for wrongful treatment. Officer Bryan ** needs to be reprimanded also.
Reviewed Jan. 15, 2015
I highly suggest ordering from Wal-Mart online. The shipping is fairly quick, you will typically get your order within 7-10 days. The great thing is that there is no minimum order for free shipping. I recently bought Crest Whitestrips on sale online (they weren't on sale in store) for $30 and they came within 5 days with free shipping. I have order large items, like car seats and all of them come pretty quickly. Customer inquiries are a little more difficult than usual, but with such a large company, it is expected. I still recommend ordering from them.
Reviewed Jan. 15, 2015
For the last two months, I have been monitoring and documenting the poor fish care at my local Wal-Mart store (#: 2910). I have complained to three different managers, and corporate (two other times over the past years). After complaining to corporate, I received a call from a representative the very next day. This representative told me that the tanks were overstocked and that they would immediately reduce the amount they ordered. Fast forward a month and the tanks are still grossly overstocked. I spoke to an assistant manager who said to me, "Yeah, I heard about you, I just haven't had to deal with you." Pretty polite, right? I tried to show him the problems within the aquariums, but he told me I was wrong. I told him they were grossly overstocked which means that the water quality is poor.
He told me that the tanks weren't overstocked & they were healthy, even though he admitted to knowing nothing about fish care. I asked him "who worked at the store that has knowledge of fish," he told me no one, but insisted the fish were cared for by their supplier. Said supplier comes in on a weekly basis and "supposedly" the water always tested fine. I asked him for a water sample, which he refused to give me. He insisted that the tanks were cleaned daily. My boyfriend tried to show him a picture taken three days ago of dead fish that were still present in the aquarium, lying in the same spot decaying, but he wouldn't even look at them. The dead fish had ick, which is highly contagious and fatal if not treated. Another fish had mouth rot and one had a severe ulcerated sore that was infected with fungus. Another was lying on it's side breathing shallowly, dying.
Nearly all the fish were exhibiting signs of extreme distress. Other signs of distress, which are brought on by poor water quality, that I witnessed: clamped fins, labored breathing, swimming vertical, laying on the bottom, darkening around the scales, raised & bent gill filaments, and blood red inflamed gills. There was also a film of brown algae on the glass, further indicating high nitrate and phosphate levels; both which are harmful to fish. Despite witnessing this, the assistant manager "claimed" that the dead fish were removed nightly and the glass of the aquarium was cleaned nightly too. I know that this is a lie. If the glass was being cleaned daily, there's no way that film of algae would be present. I have kept fish for over four years and know that this assistant manager was giving me the run around. I have attached some of the pictures I have taken, but I have quite a bit more that show their neglect and abuse of these animals.
Reviewed Jan. 14, 2015
I try to exchange something at Walmart on today after spending lots of money at Walmart and they screw a lot of people and bring in lots of money per day. The employee told me that she will give me a shopping cards since I didn't have the receipt. After putting in my identification on the register something pop up - they denied me for a exchange or the shopping card. What kind of ** is this. They are to be ashamed doing people as such. I purchase something that was the big and I want the same thing but a size smaller after all at the same time I'm spending 80.00 bucks. That sucks. STOP SPENDING MONEY AT WALMART PLEASE.
Reviewed Jan. 13, 2015
After ordering a set of cookware online, paying for it, and then going to the store to get it--over the course of about 4 days, I was told the order hadn't even been entered in the computer yet. I asked if I could just go get the item off the shelf, and they can show the order filled. No, you cannot. Then the lady at the counter said that, after viewing my receipts in hand, paypal is the problem. Ten days go by, I call, and I still cannot go pickup my cookware, which has been paid for for 11 days. So next time, I won't order from Walmart #1, and #2, I'll pay the shipping to avoid this ridiculousness. Don't even bother ordering for store pickup. The store hasn't a clue how to do anything... or even find out how to do anything. Pretty sad.
Reviewed Jan. 13, 2015
I ordered a USB hub from Wal-Mart. In ordering it, I was asked what shipping method. Standard would arrive by Friday. I needed it for the weekend, so I went standard. When I got my confirmation, I was informed it would not arrive until the following Monday. This wouldn't do so I call their customer service, expecting that they would apologize and make it right. Not the case. I was told that I would have to cancel the order, re-order and pay a large fee to get it special ship. I am upset because they will not stand behind what their website promises. Beware, they will change prices on you.
Reviewed Jan. 13, 2015
I have had the worst experience ever, either Walmart in Dothan AL can't keep children's meds on shelf. When I ask for help, the associate tells me "if you don't see it then it's not on shelf." Really, I can see that. The bathrooms always smell like crap and you will be guaranteed to find some in the toilets. They never have enough help to handle the customers at customer service. I'm a regular shopper unfortunately, meaning I'm there about 4-5 days a week. The manager Stephanie ** is of no help and down right rude. So sad that one of the biggest shopping centers has terrible service no matter what time of day, and we the customers who made and continue to make Walmart successful has to pay for it in more than one way. It's cold and flu season people. Keep stocked. There's no way every Walmart should be out of something so important.
Reviewed Jan. 13, 2015
Walmart has the worst customer service you could ever experience, not only do they treat their customers like dirt, they accuse them of being thieves. Unless they have solid proof that something is being stolen, they had better keep their hands off of customers. In no way, shape or form should they be touching anyone.
Reviewed Jan. 13, 2015
The worse experience ever!!!! Bad customer service. I ordered online to do at store pick up and when I got to the store they didn't have the product. I Called the 1-800-WALMART and that was no help whatsoever. I spoke to a REBECA (Supervisor) ** and she was no help at all. I think that if WALMART is the one that made the mistake they should FIX IT!!! NOT me!! Now I have to wait 24-48 hours for them to cancel and another 48 hours for them to refund me back my money... I expected more from Walmart or for them to take the responsibility to fix it... I WAS WRONG! Walmart has incompetent people working for them!
Reviewed Jan. 13, 2015
At Walmart, I've been observing, noticing, and realizing more and more that they don't even take the time to do 100% of any of their jobs right, especially and mainly in all of the managers' positions. They all complain and fuss about it all and think all of their jobs including and especially customer service is too much of a big joke and takes way too much of their time and they all, even the management, complains and fusses about their pay, saying that they should be paid but yet... No matter how much they make, it's still not enough and they are never satisfied with anything.
When I started working there, they all start not like me working there more and more because of my GOOOOOD work and safety ethics, especially my good customer service. Because regardless of my job and what I was doing, I would always go out of my way to help any customers. Every time they observe and notice my good work and ethics and good customer service, the more and more they could not stand me working there. Even on my days off, they kept calling me into work when almost all of the employees never come in or showed up whether called off work or not.
More and more, I've done just about every job in Walmart except TLE, cashier, produce, meat, deli, and electronics, even though I was almost in TLE. They accused of having good work ethics and good safety ethics, they accused me of having good morals and being too customer friendly. The funny thing is each and every time any and all customers would come in to shop at Walmart, they all would ask for no else but me. No one at Walmart, especially the managers, they didn't like that one bit.
But when I left Walmart after I got hired at another job, they begged me time and time again to come back to Walmart, because they went through 100 or more new hires and none of any of them combined ever did the work that I did and never had any good and safety work ethics like I did. But you know, I still do miss the customers. You know, it's kinda funny how any place like Walmart start to realize and notice more and more how valuable you are to the company and how much they need you more then before and begs you to come back, right after they had mistreated you all that time that you were there.
Walmart need to. As long as Walmart stays in business, I will never be satisfied. When Walmart goes completely bankrupt and goes completely out of business and when becomes extinct like the dinosaurs of long, long, ago... Then and only then I will be forever satisfied. Even though Walmart does have a evil reputation, people will learn the consequences from their past mistakes, but it is what you do... Do you ignore and run from the past or do you learn from it? BOYCOTT Walmart!!! Who's with me?
Reviewed Jan. 12, 2015
So I first started noticing Walmart's fish department on Thanksgiving 2014. I WAS APPALLED! Dead fish and dirty tanks galore! I complained to corporate with not much success. The manager called and left me voice mails but I couldn't understand him because his English was horrible. So I went to visit the store every time he left a voice mail and there were still dead fish. Time goes by and I continuously frequent the store and take pictures. Well I went yesterday and I was mortified! Over 30 dead fish in a single tank! This is down right animal cruelty. If these were dogs or cats they would of been shut down.
I post on the Walmart's facebook page just to have them delete my post, so I post again and thankfully they didn't take that one down. I've overheard two male employees talking about how they wiped out 4 tanks when they were trying to clean them. I have seen well over 100 dead fish since Thanksgiving. Why must innocent fish continue to die? It's not fair. They may just be fish to some but they're still loveable creatures with personality. I purchased one very small telescope because he was too cute to leave to die, well while he was in quarantine he went through ich, lice, and losing an eyeball.
My heart sinks for these poor defenseless fish! JUST STOP SELLING FISH! If they don't want to take the time to review proper fish care and instruct their employees on it, just don't sell them. It's that simple!! I've contacted corporate again and told them to not contact me until the problem is fixed and I will continue to complain until something changes! There is no sense in this behavior! The attached pictures are from my most recent visit where I was in shock at the 36 dead fish in a single tank.
Reviewed Jan. 12, 2015
About 75% of the people that work there have no regards to other people's feelings. Rude, rude, rude service. The worst being the girl (person during your return) I say hello right up in her face and good morning... nope not one word out of her mouth. Not 1 smile nothing. This girl needs to be in the warehouse department, not in the front with customers at all. She was rude time, the girl behind me.
On Jan 12th 2015 at 10:00 am on airline drive Bossier city Louisiana. I bet y'all could care less. You're just happy somebody showed up today to work. This is not a once in a while rudeness going on, its all the time. I have been in two different walmarts and have seen two different sets of employees fist fighting. One in Bossier city Louisiana and one, in Pineville, Louisiana.
What's up with these southern area? Never see managers, they are just as lazy if not worst. During the holidays we told a manager the carts were too crowded and she said her shift is over and the cart guy can worry about that. Oh you're going to lose money when provisioned and retailers around that area. Because it's a high end area and that Wal-Mart is a rundown store that's dirty, rude, unsafe and the most doesn't care how their customer service are treated... Jody retired military wife of and local business own.
Wal-Mart Company Information
- Company Name:
- Walmart Vision Center
- Website:
- www.walmart.com