Wal-Mart Reviews

There is no stock of toothbrush refills. Please keep Equate toothbrush refill heads (0007874212269) stocked.

Wal-Mart should not be in the live fish business. They do not have qualified employees to care for them. I keep checking the fish and writing to the corporate office and I still find the fish in deplorable conditions and there were dead ones left to rot on the shelves. How can we stop them? I am contacting the city and the Department of Agriculture on Monday.

I'm disabled. I can never find a disabled parking spot at the Portage, IN store. Eventually, I got fed up and went back home or somewhere else. I have to agree with Robert about the condition of this store, it is dirty. Plus, it’s outdated. The shelves are never stocked and there are lots of empty holes on the shelves all the time. There has been more than one occasion that I’ve heard associates bad-mouthing customers and co-workers. This should not be acceptable business. I had an online pickup order for site to store and I had no idea where to go. It took 6 associates who ran me all over the store to find the correct place to pickup my order. Once I got there finally, it took an additional 20-25 minutes for an associate to step up and bother to ask if I needed help. The parking lot is ridiculous. Again, I agree with Robert: there is indeed trash blowing all over the place. I, too, am looking forward to Meijer opening up across the street.

I went to get three items. One was a gift certificate for a family in need of food. The girl rang up the items and I asked her could she please ring up the $100.00 gift card separately. She was very unfriendly and said, "No, I cannot do that." I asked her why not as I needed a separate receipt. She said again that she cannot do that. She was not happy about me asking her again. I asked for a supervisor who came over right away and gave me a receipt. Devondra gave me my final receipt and again seemed very annoyed with me. This is very bad customer service. Usually, Walmart people are very friendly and helpful. This happened at the Walmart in Skokie on Touhy Avenue about one week ago. Thank you.

The employee put me on hold for 10 minutes and never came back. I called to check the price and availability for my daughter's birthday present and I was put on hold. I purposely stayed on hold while I filled out this report. No one ever picked the phone back up. I have a small window to get this gift and I couldn't do so because I couldn't get any service. The last time I went into the same Walmart, I ended up putting my items down and walking out because the wait was more than 15 minutes in the checkout line.

I learned today that Walmart is not going to carry my favorite rolls anymore. I would have to go out of town, an extra 25 or more miles, just to get them. That's not right. I thought Walmart is supposed to carry everything. I do not understand why they stopped selling Sara Lee's wheat rolls.

On several occasions, I visited the Wal-Mart store located on Rt. 58 in Lorain, Ohio and have been dissatisfied with the store. But my most recent visit to this store was tonight, 5/24/12, and it was the worst experience I have ever had. I will never go to this store again. This store is poorly managed. Everything is unorganized and there is never anyone to help you. The shelves are never stocked and tonight was no exception. It started with the cart I picked out being broken and it was exhausting pushing it around. After an hour of shopping, I went to get in line and there was one register open with 45 people (I counted them) in line. One register. There was not a manager in sight and everyone was screaming and complaining. I decided that I was not waiting in line, so I walked away from my cart just like several other people did and when I went to go out, the doors that were closest to my car were locked. This is the worst experience I have ever had at a store. I will never go to that location again.

My 4-year-old and I walked into Wal-Mart. As we got to the door, she told me she had to potty. When we walked into the ladies’ room, the most hateful **I have met lately informed me he didn't care how old she was or how bad she needed to potty. She was not allowed in there until he was finished with the floor. All he had to say was, "The floor is slippery, so for safety reasons, could you take her to the other one?” Maybe someday somebody could figure out that women cleaning women’s rooms and men cleaning men’s rooms causes a lot less stress! When we get a Target in Lawton, Oklahoma, I will not be a Wal-Mart customer again!

Store (Lynchburg store on Old Forest Road) advertises chicken wings for $1.49 per lb. but Kera said it had to say 'Perdue' in the ad. Chicken wings are chicken wings but they matched the other thing in the ad but they didn't have a brand in the paper. So Walmart isn't honoring the price match that they advertise. I will have to start going to the other stores to get the sales instead of going to Walmart because of Kera not matching the price. Total savings was about $1.04 from sale price advertised on a 6-lb. pack

My son went to cash a payroll check in PA and they would not cash it. He is from IL and had no money. The reasoning was unclear. They gave me the run-around when I called. This was very unfair. This should be changed!

I am the Materials Director for a local hospital. I average three visits a week to the North Hanover Wal-Mart store to purchase various items for the hospital. I would estimate yearly purchases average about $25,000. In my visits, I hit nearly all the various departments each year. For the most part, I feel the store is well run and the staff do a good job; however, I feel the Deli Department is the exception. Sometime back, the store initiated a numbering system to help speed up service. Since then, it has only gone the other way. The numbering system is not the problem. The problem is the department usually has about five staff working; however, many times only one (20%) is servicing customers. The rest are busy making chicken, stocking shelves, etc.

I bought 10 purple grass plants at $5.99 each. They were beautiful all the way through mid-winter. They were supposed to come back. Well, I've got 10 dead plants. The store had the nerve to ask if I had my sale slip and the pots they came in. I don’t have it and the rest of the plants that I bought, 10 packs of ivy are beautiful, it’s just the grass is dead. I paid on a debit card but it can't be traced back that far. The plants were bought in June and July of 2011.

I bought an Equate SPF 50 Sunscreen for my daughter who is four years old. I covered her from face to toe. My sister also used this product on her son. Kids were playing for about an hour and since it was so hot that day, we covered them again. The next day, my daughter's face, shoulders and chest have severe sunburn and rash. Come to find out, my sister was having the same problem and was about to take my nephew to the emergency room. I will never ever buy your brand of anything again, especially when it comes to my child's safety.

It looks like there are at least 5 similar complaints on this website regarding Equate's contact lens product! I am a physician, and I've been using Ciba Vision's Clear Care hydrogen peroxide cleaning and disinfecting system for over two years without any problems at all. Recently, due to its lower price, I tried Walmart's generic equivalent, "Equate Cleaning and Disinfecting Lens Care System".

I was in the above store this week and need to tell you how unhappy your employees are and how obvious it is to the customers who shop with you. I heard 3 employees (cluttered together) and complaining to each other about managers and department managers, telling them to go do a job and then someone else telling to do another job. They are unhappy employees and upset as I could tell the "chain of command" in the store is confusing and frustrating them. I worked for Walmart years ago in Phoenix and we did not have that problem. The dept. store manager needs to assign employees to managers and jobs so they have tasks assigned by one person. This problem causes employees to stand around complaining and you are losing productivity as empty spots on shelves attest to.

I was up at your store early this evening. I got 8 bags of charcoal. Two in the bag came at $46.00, which they overcharged me by $22.00. I went back up there with my receipt. I did not like the attitude when I tried to explain. There were three of them. When they saw I was right, I do not know if she was the manager or what, I did not like her when she told the cashier to "give this man his money". I really did not like that, it should be "give this gentleman his refund". I am still upset. That was about 3 o' clock in customer service. I'm 69 years old and I did not like that "give this man his money".

There are never any riding carts for the handicap. They are out in the parking lot or haven't been charged. There appear to only be about 5 for the whole store. The last time I went, there were two of us, customers, waiting for carts for 45 minutes. I finally left & went to Meijer & they will get my business from now on. It is certainly not right that the handicapped citizens' needs are not being met at Walmart.

This is the complaint/comment against the Wal-Mart on Forest Drive outside of Fort Jackson, SC. I visited the store on Saturday, May 19, 2012. There were buggies in the parking lot full of trash. There was trash outside of the entrance door, trash in some of the buggies in the holding rack inside of the store. The floors looked like they hadn't been cleaned in weeks. Each end of the potato chip aisle smelled like fish. Upon exiting the store, I swallowed something that was flying around all of the trash that was laying around. It was disgusting. I had a cough for about an hour or so afterwards. I had a very disappointing shopping experience and I could not do the shopping that I needed to do. By this Wal-Mart being right outside a military installation, I expected the standards to be a little higher and the cleanliness of the store to be a little better. I recommend better management and a better staff.

I won a 32" flatscreen TV in a raffle from a professional business organization I belong to. I wanted to exchange it for a 52" flatscreen with DVD player but was told that without a receipt, they could not take it back even for an exchange for a bigger, more expensive model. So I said, "Ok, I will go get the receipt from the committee member, who purchased it for the raffle." Then I was told that if the receipt was over 15 days old, they still would not exchange it.

Falsely Accused of Theft, Walmart Overlooked Complaint - On 2/17/12, at around 7:45 pm, I entered Wal-Mart at the 5501 Hwy 6 location in Missouri City, TX (store # 2505). I walked in (no greeter present) and went to the electronics department to see if the store had the PS3 red controller in stock. Once I saw that it was in stock, I walked back to my car, grabbed my wallet, and my DVD player that my aunt previously purchased and had given to me as a gift. When I entered the second time, I purposely looked for the greeter so my DVD player could be tagged as a return as they have always done in the past and I still didn't see one. So, I proceeded to customer service. I explained to the cashier that I wanted to return this item and I did not have the receipt because it was a gift. The CSM came over and said he needed to check the serial number and told him go ahead and check it. He told me it would be a minute. I waited bout 10 minutes before he came back and said, "She is on her way." I said, "Who is she?" He said she’s the manager that is going to look up the serial number. After waiting about another 15 minutes, the manager never came over to the customer service stand, never grabbed the DVD box, or verified anything.

I went to the jewelry department. There were two associates. One with the name tag of Juanita; she was piercing ears. There was another associate with no name tag. I was there at 19:36. The one with no tag was sitting there and talking. While I was waiting, two ladies walked off without any help. You’re losing money. I patiently waited until 19:58. I went and checked out with multiple people looking at the jewelry. It’s still 20:22. I went to the service desk and asked if there’s a manager on duty. The lady there also has no name tag. She asked why, I said they need more help in the jewelry department. She said there’s no manager on duty, so then she called the jewelry department. She looked back up and said Juanita can’t stop piercing ears to help me.

You have seven dressing rooms and only one is useful? That's crazy! Fix the locks; even I can change a lock! Then you have bathing suits on the rack for sale, and after we finally get to try it on and get to the register it comes up not for sale! It's a store, people! Newton Wal-Mart in Newton, MS needs someone to seriously look at that store! Also, the newest store in Meridian, MS needs help too. They never have enough cashiers and you have to wait so long! It's summer time. You are going to be busy. It looks like I'm going to keep using my Dollar Store for most things!

We were checking out today at 4:45 pm at the Walmart on Old Winter Garden Road in Ocoee, FL. The checker was ** at check stand number 8. She was pregnant and we tried to engage the checker in a friendly conversation. She was very unfriendly and very quick with her answers. She treated us like she hated white people and we didn't deserve to talk to her. We finally just concluded our transaction and left. If we go there again, we will avoid her.

My father works for Walmart at the age of 77. He is part time but works full time hours. He is afraid of calling in sick or requesting time off. He broke his ankle last year but was afraid to report the incident because he was afraid of losing his job. He is currently throwing up, but goes to work everyday with no complaints to the company. Someone needs to look into the treatment of the associates to ensure equality for all. Young kids do not have an problem calling in sick or bringing their issues forward. Senior citizens have a stronger work ethic, therefore, they do not believe they should bring up issues that need to be resolved.

I bought an Android phone at Walmart in Newburgh and I spent nearly 140 dollars on it. I was asked if I'd like to purchase insurance for an extra $30. I said, "Sure." The woman did not tell me I needed to use a credit card or that I'd have to keep my receipt. Needless to say, my phone broke but since I couldn't give them the exact date and time of purchase, I was ** out of luck, so no more Walmart ever for me or my friends!

Unlike my dad, I fired y'all a long time ago. My 88-year-old dad bought 2 gallons of garage floor paint. That was $60 of his small income. When he used it, it peeled off 1 week after he painted floor. I took the paint back and was told "Oh, we are sorry. We can't help you." Well today, he went to do his regular shopping. When he got to his car, he noticed they didn't charge him for paper towels. He goes all the way back in the store to make sure he paid for those paper towels. He had to write a check for them (another), because he is old school and doesn't use cards. Well, I hope like heck he fires y'all too. They were wrong!

Wal-Mart in Eden, NC 27288: I tried to buy a shotgun. I was told by the attendant that they could not sell me the shotgun because the person who sells them was out to lunch and would be back in about 15 minutes and that she had to do it because I had to have a security check first. I said how long the security check takes, and she said about a hour. I went to another store and got my shotgun and security check. The whole process took 15 minutes. Also, while I was in the store, I wanted to buy a 42-in TV. I was told the one I wanted was on sale and that they didn't have any but they could get one in about 2 weeks. I went to Riedsville Wal-Mart and bought it. When are you going to look into this store? There are no problems with the grocery part.

You need a policeman or greeters at the Clifford store. I feel unsafe there when I shop. I won't go back until it is safe for shopping. I usually bring a bus load of elderly people. I will find me somewhere else to shop and also you all need to get more electric carts. I can't walk all over the store. I need help in there to get around. They never have any working.

Please do something about the packaging of Sam's Choice Coffee. The packages are impossible to open. They have to be cut open with scissors, which means that you cannot use the bag to re-seal the coffee. I am sure that this can be corrected and will improve your product. I like the coffee, but the packaging is impossible.

My name is Ken. I am a 47-year old male and I had a stroke on Dec. 27th, 2009. Due to the stroke I now deal with chronic fatigue; my right side arm and leg are out of whack; I have back pain and migraines. I have to use the electric carts when I go to stores like Wal-Mart and others. I have been in a continuous battle for Wal-Mart to keep their carts safe and just charged up for us disabled folks to be able to use. There has been this one cart in particular that I have had the most aggravation with for the past six months. It began when I used a cart that slid some when I stood up to get an item on a higher shelf. The carts are supposed to lock in place for safety when you are not pressing the handles to make it move. I told the manager on duty and she promised me she would look into it.

I have been doing the price match guarantee at Walmart for a very long time and had my first run-in this past weekend in Winston-Salem, NC. The sign hanging by the register states they match competitors' printed ads and online ads and that we don't need to have the ad with us. So we picked up five 12-pack of Diet Cokes. A local grocery store had 12 packs Coke on sale, buy 2 get 3 free. I have used the price match several times before for different items and the cashiers have never had a problem with it. The cashier didn't believe us and went to look up the price of them online. I have never had anyone do this before. I contacted the manager and she advised me that they don't match prices for this particular store. What? Where does it say that? Then she said that they would raise their price and charge me what the other store is charging for this product. How can they do this legally?

Sale item charged full amount - I shopped for a bird feeder pole at Brampton Walmart on Queen and Airport Road on May 15, 2012. On the rack, item with bar code 001654402261 was at $10.00; however, Walmart charged $19.88. Next day, when I reached there to get refund for the extra money charged, they could not find the product on the rack and item was removed. I was told that they cannot do anything as item is not on the rack. I am surprised that the manager did not have knowledge of sale going on in the store. Also, in this day and age of technology, they did not even bother to look into the system to check prices and simply told that they cannot do anything. This is the lowest standard of customer service at Walmart.

I was in Wal-Mart this morning on 05/16/2012 to get some steaks since they've been advertising them on TV, but I saw the meat has not gotten better. The steaks had dark spots like they were old. It didn't look fresh at all. I stopped shopping for meats there on 750 Academy drive last year for that same reason. I thought since they're advertising on TV that the meat department has gotten better; that's not so. Going back to public meats might cost a little more but their meats look a lot fresher. I tried calling the meat dept. before I sent this e-mail but they couldn't find anyone back there. Someone needs to check their meat before putting it out.

I purchased 20 bags of EarthGro top soil from your 23rd Street Store. It was full of river rock and sticks. When it gets wet and then becomes dry, it turns to hard soil like cement. It has ruined my flower beds. I'm sorry that I did not keep the receipt. I am angry that I have to dig all that out and my $20 to $25 has been wasted. I would appreciate some kind of action being taken on this. Thank you.

I shop at the Walmart in Windsor, Ontario very frequently. I enjoy going there for the prices and the quality. My biggest issue is every time I go there they only have a couple of cashiers out there at a time. It doesn’t matter what time of day. It is they never have enough cashes open. So, you have already spent a good hour there spending money and when it’s time to check out, you are standing there for a good half hour. It makes no sense to me when there are 21 checkouts and no one to run them. I know these employees are not paid high wages; they are paid minimum wage. And for the amount of business the stores make on a daily basis, there should be all registers open at all times. Because of this issue I have, I have chosen to shop elsewhere. Thank you.

I am writing because I made several purchases from Wal-Mart. Each time I tried to talk with the store manager, I got the runaround. On 4/27/12, I went in the store to make my weekly purchases. Once I got to the counter again, I was given very hard time when I began to use my coupons. I ended up paying more than I should have because I had mostly free coupons. I was asked to separate my order. When I did that, I was told that I could use some of my coupons because they were free coupons. They felt like I couldn't be getting the items for free. I worked very hard in this economic times to make ends meet, and when I got to the store, I was harassed because of my coupons. I never had this kind of problem when I shop at the Wal-Mart across town, but why should I have to drive 40 miles to use my coupons without being harassed? I did it this week because on 4/27/12 when I couldn't use some of my coupons, and wasn't given credit for the items I purchased, I lost $79.43 in coupons.

I bought a window blind marked at $20 and 2 protein drinks marked at $8.88. At the cashier, the blind was charged at $25 and the 2 six-packs of protein drink were charged at $9.97 each. The total difference on these 3 items was $7.59. The customer service lady went with me to check the prices and was surprised of this. The only reason I remember the prices was that these were my only items I had bought that day. I wonder what has been happening, say when you buy over 20 items and of course, you cannot possibly remember all the prices. This happened on May 13, 2012 at the store # 1015.

False Labeling on Product - I purchased several LED clearance lights, both red and amber in color. I returned to the store and purchased three more red ones, IPN#2884510299 Model #CW1444R Blazer International. I returned home to find that they contained only two of the six LEDs stated on the package. Further inspection of the items revealed that the original items that I bought with six LEDs mounted had PN 22587-091 on the circuit board and was well contained with a mylar coating. The new ones has a much simpler board, PN 78470-41 with only two LEDs mounted and little or no mylar coating. Both products were in identical packages and sold at Walmart under the same IPN with the approximate same price.

I have been a loyal customer of Wal-Marts for years. I will never shop there again. I bought some items at my local Wal-Mart and some others with coupons. Well, Wal-Mart now will not take back any of my items even the ones I had not used coupons for. The manager told me they will not give me my money back if a coupon is on my receipt. They then took my items back and did not give me the amount I spent saying my coupon has no cash value. I tried to tell the lady I had paid full price and it was on my receipt but she would not even look at it.

I took some photos of my son and my nephew swimming and at the swimming meet. I got some prints of the photos, or try too. Until a woman at the photo booth called the manager and said that there was child **. There were nothing but photos of my kids and nephew swimming and yes, they were wearing swim suits and Speedos for swimming races. It caused a lot of problem, the manager said that she was wrong and the photos were free but I asked if they ever train their people on what child ** is and what isn't?

Last fall, I went to buy a case of Dasani water. I'd been buying it all summer for $3.98 per case. On this particular day, I found a "roll back" tag on the Dasani water of $4.49. I refused to buy the water, complained, and just got a shoulder shrug for my time. Yesterday, I ran in to get some "Great Value Drink Mix." I've been paying $1.74 per box for several months. I found the shelves covered with "roll back" tags stating the price was rolled back from $1.98 to $1.74. I've complained to the management several times, and all I got was blank stares. I understand that prices go up. Just raise the price and stop insulting our intelligence! They may as well have the Wal-Mart greeter say "Welcome to Wal-Mart. You're dumber than you look!"

I have purchased several pairs of sneakers for my son since September. They all keep falling apart within a month, badly made. I tried contacting Walmart, they said go to the manufacturer Athletech. I cannot locate this. All I want is my money back and to tell them they need to make them better.

I lost my receipt, but had warranty for my item. Walmart was telling me I don’t have warranty and they can’t get me a duplicate receipt. I went through two managers; then the third one got me a receipt in 5 minutes. The other two were very nonchalant and were just letting me know that it was too bad and I’m out of luck. I’d like to compliment Joedna from store 1373. She was very nice. She listened to me and got me a duplicate receipt and said it was no problem. The other two managers - I don’t know their names, but I know they were managers for customer service.

On May 5th, I went to the Walmart on Killian Rd in Columbia, SC and got in the "speedy checkout" line (which it was everything but). My purchase came to a total of $3.21. I gave the cashier, initially, $3.26 then I noticed I had a dime and 2 nickels in my wallet so I took the quarter back and gave her the exact change and she rudely said, "Are you finished?" I nodded, grabbed my bag and left without even getting the receipt. When I tried several times to call back to the store to the customer service desk, the phone just rang. I promise God I will never buy one thing in there ever again. I will make sure that if anybody is buying anything for me, it doesn't come from Walmart.

Victimized in the store - My 16 year old daughter and I were shopping at the Bossier City, Louisiana Walmart, located on Airline Drive, on Sunday May 6th at about 4 pm (To avoid confusion, I will refer to the taller, older appearing male boy A and the shorter, younger appearing male boy B). We were looking at the jewelry when two black males, ages I’m guessing late teens to early 20’s, whom I now believe were trying to sneak my phone and purse. But I noticed them getting a little too close, so I looked at them and said “I’m sorry are we in the way?”, and moved aside just a bit. At this point, boy B says “no I mean we are looking at the jewelry but yall are okay“, then boy B asked how we are related. I am thinking he may know my daughter from school so I replied “I’m her mom, do you go to Northwood or something?” He replied “no but I used to.” He then asked my daughter her name and if she had a man. Both boys started laughing.

I have been shopping at my local Walmart Savoy, Illinois for over 10 years. I rarely exchange or return items. Today, my husband and I went into the store to exchange our Kindle Fire. We had the box, all the packaging, the receipt and we had bought a protection plan on it. My husband went to exchange it while I shopped for some other things. He came and found me and said they called a manager and he said no. One day out of the return policy. It had been 16 days since we bought it. I was unaware that the policy in electronics is 15 days. Okay, I have the protection plan so that should cover it. I went back to the counter myself. I have been in retail for 20+ years and I thought trying to take care of the customer is the goal. I know in my company we do whatever it takes to keep our customers.

Six people in line to check out and 3 cashiers at speed/self checkout left my cart sitting. Sure, they can get someone to put the groceries back or do they think that is self service? Next, they will start wanting you to change your own tires or change your own oil. I am sure they would if they could. As for me, Target or Food City gets my business. Self checkout is okay but don't force it on me. Look how many jobs are lost to this - makes Walmart profits higher.

I placed an order to walmart.com. I normally purchase items online but due to my pregnancy, I was excited to shop from the comfort of my home. Walmart gave me an arrive date of April 30th. My merchandise never arrived. I contacted customer support numerous times and they said it will arrive. I tracked my order online and it said it has arrived between April 25th-30th (great timeline by the way). I will never ever order from any walmart ever again, online or in store. I have paid for something I have not yet, and probably will never receive. Do not buy from them online!

Your stores have gotten out of hand, large for seniors to walk and shop to enjoy the shopping trip. There are no seats to stop and rest. I saw a woman on oxygen barely made it to the check out. She was having trouble breathing! Nowhere to sit and get her breath. Maybe you don't want seniors in your stores? Or are you looking only for the younger crowds to spend. Also, in Missouri, you moved people out of their homes in greed for your personal greed and gain, then a slap in the face offering them a cheap $1000? Wow, how do people sleep? What if that was your parents? I switched to Target, the store with a heart for people!

Yesterday, May 4th, 2012, was my birthday. Since I am an avid sportsman, my daughter thought I would enjoy a day at the shooting range. She coordinated everything, the range time, targets, and purchased the ammunition from our local Vadnais Heights, MN Wal-Mart store. Due to her inexperience, she bought two (2) boxes of 45 Colt ammunition at $23.97 per box when she should have purchased 45 ACP.

I've been shopping at the local Walmart ever since I moved in town in 1991, kept spend 100's of dollars every year. My recent visit today was another disappointment. I'm writing this because I felt to do so since there were only deaf employees who don't care how and why you spend your hard earned money there. I spent more than $250. While at the register, I told the clerk, reading a sign that said spend $100 and if you open a Walmart credit card, you can get $20 back before, she started scanning my items. She didn't know how to process the application. She asked the guy at the register nearby and apparently he didn't know either. I stopped by at customer service and after waiting nearly 25 minutes, they said since I purchased gift card (obviously not free), they cannot reverse the transaction. The bottom line, I wasn't able to get $20 back like what they claimed in the written display.

Buyers beware! I ordered a swing set online for my daughter’s birthday. Walmart processed the order. A couple of days later, I received another email that stated that they may not be able to process my request because the supplier may not have enough of the product to ship. I would need to wait 10 days to see if they can fill the order, if not, they will just cancel my order.

On April 28, 2012, I went to the Walmart in Cinnaminson, NJ Rt. 130 South to purchase a money order and the machine was not working. The machine would work if you wanted to use the ATM. This is the 3rd time I have not been able to get a money order due to the ATM/money order machine was broken or malfunctioning. I have gone to the Walmart on Rt. 541 in Burlington, NJ and have experienced the same problems. The time I went to the Walmart in Burlington, the machine was printing the money orders but was not giving back change after you put your money in for the money order. The customer service people were nice, however, this should not be happening. You put these machines in place of utilizing a human being and the machines are unreliable. This seems to happen a lot because I know other people who have had the same problem. Give someone a job and stop replacing people with machines.

I have gone to that Walmart on more than one occasion and have had to wait a half an hour or longer for an electric cart. I am disabled, neuropathy in both feet and currently am wearing a cast on my right leg for a "torn achilles". To my understanding, they have 3 carts. One is broken down and the other two could not be found. About a half an hour later, they brought a cart to the first person waiting, which there were 3 of us waiting for a handicap cart. Franklin, the store manager, said he was sorry but there was nothing they could do. I have been living in the Natomas area now for 6 months and the third cart that he is saying is broken was broken way back then. Walmart should comply with the ADA laws and at least have accessibility to wheelchairs if there are no electric carts available.

My spokes break a lot. And now I have to take it back to the shop to have my crank bearings replaced. I will never get another next bike ever again. I had a trek bike before and somebody stole it. So I was in Walmart where the trek was stolen and decided to try out the next bike out. I haven't had it a year yet. I bought it in January, it's been in the shop going on 3 times, when I take it in again. I take the bike in to complain to the shop about the bike and the bike shop says you get what you pay for. And this is a reputable bicycle shop. Tempe bicycle is the shop where I take my bike to have it worked on. So they sell bikes and I will be buying a bike from them and throwing the next bike away, where it belongs. In the garbage.

My wife and I are both partially disabled. There are never enough carts for customers. We have to drive to 4-5 different stores trying to see if there are any carts available for us to shop and get groceries. I have spoken to several managers, and the attitude I get is they could care less. Yesterday at about 1-2 pm, we wanted to buy groceries. But no carts. We did not shop at Walleys. We went to Kroger. They always have carts available. They are closer too. This has been going on for several years. I do realize by losing my business, they could give a ** less. One customer is not important. I used to do online shopping, but that's gone too. Absolutely no phone calls! E-mail only.

Freezing my account at Walmart.com website - I have an account with Walmart.com for the past couple of years. My wife and I decided to purchase an iPad2 in October of 2011. I have a Walmart Discover credit card which is run by GE Money Bank. I called the credit card customer service and spoke to a representative who told me there was 6-month interest-free financing for purchases over two hundred and ninety nine dollars. I said, "Great; now I can afford to purchase this iPad2." I made the purchase through Walmart.com, received the item and was happy.

On 4-30-12 at 20:30, I was in Electronics looking at Net10 phones and stood there for quite a while, while the department manager, Lisa, was talking, leaning over the counter where the customer checks out, with her back turned to me as I waited patiently for her to get off the phone and ask if she could help me of which she did not. My husband, who was with me, told her that I needed a particular phone and she went behind the counter where she should have been and got on the overhead paging system to page someone else to help me because she said she had to attend to something. She had keys to open and hand me the phone but chose to page someone who never showed up, so I left the store very upset that I did not get the item that I drove in to get. This is not an example of a good manager at her level and she clearly relayed to me that there were more important matters for her to attend to than to reach over and hand a phone to me that she had the key to. I took it personal and she needs to be notified of this incident and retrained in how you acknowledge the customer and handle the situation better. She is a poor example of management at her level.

I went into the Super Walmart in Janesville, WI a few weeks ago on a weekday afternoon to the photo department to have some old 8 millimeter film transferred to DVD format. It’s a family footage dated on 1959 found among deceased brother’s belongings marked “Trip to Conn. and Shorts.” When I walked up to the counter, I said to the associate, “Hi, can I get this put on DVD?” She proceeded to stare at me like a deer in the headlights and remained speechless a little too long. So to break the silence, I said jokingly, “Maybe not, you’re looking at me like I’m from another planet.” Then she said, “We don’t do that.” And I responded, “I’m pretty sure you do. Is there a manager around who may know?” She grabbed a scrap of paper and asked for my name, so I said and spelled Michelle **.

I went to the Walmart store in Matteson, Illinois, 1479. I was trying to return an air mattress which was for a cousin who passed away. They stated that they have a return policy. I didn’t have my receipt and the box was open. I asked them where the policy was and the employee took me to the area where the air mattress was at. There was no policy hanging. The manager, **, was very rude and couldn't offer any reason why there is no policy that was being handed in the area. I was trying to download a picture I took with the employee that was helping me. They just kicked me right out of the store. This is the rudest store I’ve ever been in.

This is the second CD that I have purchased from Wal-Mart that claimed to be edited. In the song "Starships" by Nicki Minaj in her Roman Reloaded album, there are two "f" words that are not at all edited. The rest of the CD is. When I want a normally explicit CD, I always choose Wal-Mart because of this awesome dedication to censorship. If this is going to be the case going forward, I will not be purchasing CD's from Wal-Mart.

Our local Walmart is open until 12:00 midnight! I went in to exchange an item and there were 5 people standing around doing nothing! They said we can't exchange what you have until 6:00am because our service department is closed! Wasted gas and time! Why would 5 personnel be standing around, doing nothing, yet I still cannot exchange anything! It was 10:30 pm! How hard would it be for a manager to open the register and help me?! Store: Rushville, Indiana, 46173 Walmart! Several people complained about the staff and customer service at this facility! A manager was one of the five standing around, doing nothing! Which I see him do often!

Your produce department was very sloppy, dirty and with poor quality. It seems that nobody worked in that department for hours. Your garden center, wow, a total disaster! There were dead plants everywhere from no water, to plants left out in the cold, overnight. Keep up the good work. For some employees, it seemed like they were walking around with no real purpose. A new president on board with a new fresh vision; I’m not so sure that it's working.

In the Wal-Mart ad in today's paper, they had a Mainstays large grill shelter in a nice color picture listed for $139. I went to my local store and all that they had was a lesser quality (and less expensive) grill shelter. I found a manager who looked on his computer and said that it could only be gotten online. I came home and looked on Walmart.com, found the same grill shelter that was in the paper and the website said it was out of stock online. It gave me the option of looking at the availability at stores within 50 miles of my zip code and it indicated two stores had "limited availability". I called both stores and all they have is the cheap version of the grill shelter. I feel that the advertisement was a lie and intended as a come on to get me into the store. It is a classic bait and switch.

The cashier waved her arms in my face and told me to calm down while trying to explain that the item was ringing up higher than the shelf price and could one please check the price. I asked the customer service manager to ask the employee to quit speaking to me in such a manner and waving her hands in my face. At that point, the cashier became even more rude. The manager stepped in to take over for her and she walked off running her mouth. I went to customer service and requested a manager. I proceeded to wait for 25 minutes for the manager to come. When I told him I would just return the $83 worth of items that I bought, he just shrugged his shoulders and walked away. I think that Walmart needs to get lessons on how to provide customer service. Maybe Target can teach them.

A year ago, I bought an iPod touch for myself. The screen didn't work but I can still listen to music, so I sent it to get it repaired. They said they did repair it but when I got it back, it didn't work. So I sent it back and then they said that it had water damage so it doesn't work and now they are telling me that. All I got to say is, I have a lot of money to buy 100 iPods, but it's the principle. I used to spend $600 a month at Walmart, now not even a penny because they lie to customers. I'll never spend a dime at Walmart again.

I have no problem shopping at Wal-Mart and dealing with the rest of humanity. We all come in many shapes and sizes and no one scares me. What I do have a problem with is the lack of adequate parking for Wal-Mart's business in all locations. I have tried to get a license for a business before and I know each city requires adequate parking for each business and the restaurants inside them. I have never seen a Wal-Mart that has supplied safe and adequate parking for their facilities. I live in a bedroom community and have to travel to shop. I like Wal-Mart’s prices at Simi Valley, Oxnard and Woodland Hills stores - all in California. Wal-Mart stores always have parking spaces that are too small in rows, too close together, and lack the volume of spaces to provide for the quantity of customers. I drive a Toyota Tercel.

I purchased a package of rib-eye steaks a couple of weeks ago from Wal-Mart and put them in the freezer. I got them out tonight to thaw (in the microwave) and cook for dinner. I set the microwave to defrost and left the room to check on my son who was playing in the next room. When I returned to the kitchen, I happened to look toward the microwave and saw flames. I immediately opened the door and the packaging was engulfed. The bottom tray and material between the meat and tray was burning. The plastic wrap was not flaming. I called the local store and spoke with the manager. I explained what happened. He finally agreed to give me another pack of steaks or my money back (with a receipt) after he told me that I must have a faulty microwave. This is the very first problem I've ever had with anything blazing in the microwave. My microwave is not faulty. I'm just wondering if something changed with the packaging. I'm just trying to prevent this from happening to someone else.

I placed an order as usual on the Wal-Mart website. It came back 5 minutes later, saying that the order had been canceled due to billing issues. I then ordered the item and paid for it via PayPal. It got canceled again. I tried several different ways, including a gift card from Wal-Mart that I had; and everything got canceled automatically.

I will never, ever purchase another item from Walmart or Walmart.com! My fiance purchased a lovely 1/2 carat princess cut diamond ring and proposed on Christmas morning. Three days later, one of the side diamonds fell out. A couple of weeks after, another side diamond fell out. After taking it into a local store for repair, I was told it couldn't be fixed. A couple days after that, yet another diamond fell out. I've had the ring roughly 4 full months and Walmart.com wants nothing to do with it! Now I have no choice but to return it, but Walmart doesn't seem to care that the ring had a special meaning to me and my soon to be husband! I feel defeated and just want to sit here and cry! They also keep pulling my comments from their website and Facebook page.

Garden shop needs some good strong men in it. I am so upset with the Yulee Walmart and this is not the first time. All the time, in the garden shop, they have only sweet old ladies back there and never any men to lift bags of heavy stuff to load in the car, or the customers just load it up. The one older lady says they have to or it's their job and they have no business doing any of that. We know how Walmart takes advantage of the employees and they don't care about them at all. But I do, and I am speaking up for them.

I looked online for a certain product, and it showed it was in stock at the Cookeville, TN store. I proceeded to call the Cookeville store and inquired about the availability of this product when the associate told me they had 18 in stock and where it was located. I drove to the Cookeville store to pick up this item. When I got there, they told me they could not find the product and that there was a system error and they did not have any.

I talked my wife into buying the Mistic eCigs from Wal-Mart instead of buying it from another store because I felt Wal-Mart would always be reliable for having them in stock. But now we can never get filters in the 1.8 traditional. We paid $30 for the starter kit and would like to be able to go to Wal-Mart and find the filters in stock. We don't feel like we were done right by Wal-Mart!

Clearance fish scale remover - there were two on the rack, beside all fishing gear Items that were on clearance too. I'm sure it was not misplaced. I went to pay, it scanned at regular price. I ask the clerk that it had scanned at regular price. She called **, Customer Service Manager. I walked him to where the clearance was. He said that it was not on clearance, because of inventory, everything was not in its place. I said, "May you honor the price since it's there?" He said, "No! It's in the wrong place." I asked him what he was there. He said customer service manager. I told him no good service. Customers are first, and he could have honored the price. Walmart will only lose a customer. Store is at 1455, 8401 Anderson Blvd Fort Worth, TX 76120.

A couple of weeks ago, I went to the Bucyrus Walmart and purchased 4 gallons of milk. In the cooler, the sign reads $2.49 a gallon. After checking out, I saw that I was charged $2.50 a gallon. I went back to the service desk and told the associate (Tony or Tonie was her name, I don't remember the correct spelling of her name) that I was overcharged, that I was due a refund of 0.04 cents. She replied that unless it's 0.05 cents, the store does not do refunds and laughed.

I bought an iPod touch for my son, after my brother’s friend stole it right from my parent’s house and got talked into the replacement plan and how it includes accidental dropping. Well, I mailed it off like they said the very next morning. Now, their website says status complete and it is halfway there to them via UPS and still nothing on the replacement card.

On 4/19/12, I was returning a twin air mattress due to it deflating during the night when my daughter (90lbs) slept on it the first night. I was told I could not get a refund and it was posted. I did not agree but understood. The mattress I bought was not available. I went back to customer service and was told to go to the sports section. At this point, I was angry and said no. I told the employee she was going to go get it. I had other shopping to do in Walmart. Then I told the employee there was no sign posted in the linen section where I purchased the bed. The employee pointed behind her and stated it is posted up there. At this point, I lost my temper (which I later apologized for).

The hemorrhoidal cream is fine and at a competitive price. However, it is nearly impossible to removed the foil cap that seals the tube. I've been using this product for price reasons for years, but I am completely unsatisfied with how difficult it is to remove the stupid metallic sealer. Couldn't you include a grabbable tab to facilitate removal? This is clearly the case of a package designer who has never used the product.

Wal-Mart store 3659 at Signal Mountain blvd. on 4-18-2012 around 5 pm: I am 50 years old and I was purchasing cigarettes and they asked for my driver's license. I gave it to them. It had expired in the past month, not even a month and I was told I could not buy them because it wasn't a valid ID. The cashier was very rude and when I spoke to the manager (a woman, I can't remember her name, who was blonde with glasses and older like me), I was told with a smirk on her face, not a smile but a proud smirk, "Sorry, it's not a valid ID. She was very rude. I don't look 50 but I sure as ** don't look like I'm not old enough to buy cigarettes. She said it was policy but that's funny because I bought cigarettes in her store under this policy three days prior and wasn't even asked for an ID.

Walmart defrauded me. I placed an order by phone yesterday (4/19/2012), which allegedly did not go through because my credit card was allegedly not accepted. There was no reason for my card to be declined, as all card information was correct, and I had sufficient funds. The item I wanted to buy was a computer desk. No item number exists. The charge was $63.57. "Krystal" (or Kimberley) at the Walmart Alabama Customer Service took the purchase offer. She repeated the order, stating that the security code on the back of my card did not match. Then she stated she was not able to complete the order as the card was allegedly not accepted. However, the charge appeared on my credit card as "pending", I found out right afterwards.

I went to Wal-Mart and bought milk. The shelf price listed it at $3.86 but when I checked out and looked at my receipt, I paid $4.00. I went to customer service and told them about it. They said they would fix it and gave my few cents back. That was a week ago. I went today, same thing happened! How much more money do they have to steal from the American worker? The store is in Greensburg, PA.

I bought a Samsung home entertainment center from Ooltewah TN Walmart store and it worked, maybe, two months. Of course, the receipts were thrown out with the rest of the wrapping papers from Christmas, and even though I have where it was on my debit card printout and even though I am trying to get a receipt from Corporate headquarters, now, they say I have waited too long. Do not buy electronics from them.They will not help you at all.

I used the Equate brand facial cleansing towelettes the first day and was pleased with how well it removed my make-up. The next day, I used them again and my eyes were very red and irritated. The following day, I woke up to find my eyes were almost swollen shut and my face was burning. I suffered a horrible allergic reaction. I'm not sure what ingredient could have done this, but I suspect it could be the fragrance. Unfortunately, I trusted the label which read "hypoallergenic" and "dermatologist tested".

I went in to the WalMart on 17 April 2012 located near Richmond Hill, GA. I knew where I was going so just headed in that direction. During my walk to the far back corner, I passed about 12 "associates", none of which said one word. I picked up my item and began to walk to the checkout, then remembered that I wanted to look at TVs. So I went to the back of the store again and looked at the wall of TVs. While doing this for about 30 minutes (I am very indecisive on a TV right now), standing in the aisle, not less than 17 "associates" passed me, with carts, without carts, without customers, on personal cell phones, in groups of 2 and 3 and not one of them stopped to ask if I needed help. I actually had to move out of the way of some of them with the carts and yet still nothing, not even an "excuse me". It's like they are afraid to help a customer. Needless to say, I left without a TV.

I wanted to write about customer service as a whole so this is where I landed. I started out doing a survey just to write this letter but the code wouldn't work. What has happened to Wal-Mart as a whole? Your stores use to provide excellent services in all fields and that would be the one stop for all your needs. Now the employees are rude and not friendly and when you ask for help, the look on their face makes you wished you had not asked. Their body language and facial expressions make you feel like you are a bother to them. Also, now the stores are not maintained inventory wise and are not consistent in many products. The availability of many products is bad.

I was on a cash register helping out on the front end and one of the managers came to me and said they were going to have to let me go because of a money order issue. I was not fired properly. It was in front of another employee and the money order was in the draw. I was not taken in the back to sign any papers. I was told to leave. Then, I tried to reapply; I was placed on the non-rehire list which is stranger. This happened in Nov. of 09.

I spent over an hour in Walmart doing my grocery shopping, went through the checkout, paid for my purchases which totaled over $100 and asked the cashier to put my purchases in the basket for me and was told, "We don't do that here, you have to do that yourself!". I left everything where it was, went to customer service, demanded a refund and left the store. Customer service at the Walmart store in Portland, Indiana totally lacks. This is not the first time I have been dissatisfied with this store, but it will be the last. I will not return to that store again.

Not long ago, Wal-Mart changed the formula for their Equate Ultra Strength pain relieving cream. I used the old formula for years. The new formula gives my skin a rash wherever I apply it. From reading the ingredients, it doesn't look like they changed much; however, while the old formula was more of a paste, the new one is more granulated and does not stick to the skin as well. And they had a price increase on it. So not that it is worse, it is more expensive.

I received a TomTom via 1400 for my birthday from my brother on Nov. 20, 2011. It just stopped working, so I took it in to get returned. The item was scanned and was verified it was purchased from there. Apparently, there is a 90-day exchange on electronics. So now I'm supposed to deal with TomTom directly. That is absolutely a very poor customer service. Walmart deals with TomTom, they sell their product. Walmart should extend their warranty to match the product warranty. I'm very displeased with this situation I had at Walmart and all the extra time I have been spending!

When I tried to get my phone replaced after it was damaged, I went to Wal-Mart’s mobile phone replacement plan website and type in my receipt info. Then I clicked next but it says my receipt does not exist. I checked the info over and over and I typed it all correctly.

I placed an order online for a site-to-store pickup. I walked into the Wal-Mart on 86th street and went to the proper customer service pickup station and waited for about 15 minutes. During this time, four employees walked right past my husband and I and didn't ask if we had been helped. I assumed they did not work at that station, but I still should have been asked. We stood another 20 minutes after we went to the gentleman employee at the entertainment desk and he said the lady would be right with us. Once she did get there, she couldn't find the order because she typed my name incorrectly and then she went to go find the three items that we had ordered. She (I think her name was **) disappeared for another 15 minutes without an update. Meanwhile, a gentleman named ** asked if we needed help and looked up our order. He found it immediately and went to go check on it.

I purchased an iPod Touch from Wal-Mart for my grandson on Christmas. I was also sold an extended warranty by the salesman. I was told the warranty covered anything that happened to the iPod including dropping the iPod in the commode. I asked what was covered and was again told everything. I asked due to the fact that my grandson had dropped a previous iPod in a commode by accident. This is why I made the purchase.

I work at the Home Depot right next door to Walmart on James Sanders Blvd. in Paducah, KY. I went during my lunch hour and wanted to try on a pair of jeans. The lady at the dressing room first went through all the pockets and then shook the pants like she was gonna put them on a clothes line. Then, she folded the pants and put them on the seat in the dressing room. This lady made me feel very uneasy, like she thought I was a thief. I have never had this experience before in any Walmart I have ever shopped. I have told a few people I work with at Home Depot and they couldn't believe this happened. I am truly upset about this experience.

I had the most unfortunate experience at Wal-Mart on Eldridge, Houston. A bus takes a group from our retirement home to that store every Tuesday. About 8 of us need scooters. Last Tuesday, there were only 2 scooters in the store. I never got one. The trip would have been a total loss except for a kind lady who noticed me sitting there the entire time. She picked up about 10 items for me including a fan. I used to live at an assisted living place which had a bus with a lift. Those in chairs really needed scooters.

I found blood pressure machine in clearance yellow/white sticker that said $4.97. I took it to the register but came up as $49.00. Twice, the head person came over and it came up as $49.00 and then looked it over and we found a red sticker for $49.00 so she told me she would not override the price because she would not lose her job over this. I followed her to service desk and asked her again why it was clearly marked $4.97. She said that she can't help if their machine didn't print it right and she was not going to lose her job because of it. I felt she was very rude in the way she handled it. This happened between 4 and 4:30 pm, 4-12-12, at the Wal-Mart in Excelsior Springs, MO. I agree it probably was the $49, but I also think it was marked $4.97 and that should have been what I got it for.

I entered the Martinez Wal-Mart store with items I had purchased at another store a few weeks prior and the original purchase receipt. I tried to imitate a return with my receipt and was told that the coupon amount would be deducted from the items I was returning. I then asked how the coupons would be matched up against the items being returned and that I wanted to see the match up to make sure I was getting the correct amount back. The assistant manager then went away and came back and said that my transaction was denied and that I needed to leave the store with my items. This is not legal as I have a receipt and should be refunded the purchase price of the items regardless of using a coupon. I am fine with the refund less the coupon amount if the system is able to match up the product SKU with the coupon that references the item SKU. Otherwise, I cannot be sure that I am receiving the proper refund and this is a violation of California law.

I purchased a phone from Wal-Mart and I returned it. I never even used it. Now, I have a bill. I owe $86.10 for nonpayment of bill. When I returned the phone, they never told me that I have to call to cancel the phone. So now I'm wondering, what now? I don't have the phone, so why am I billed? I thought all bets were once I returned the phone.

We were in line at the pharmacy department, while a lady was piling her groceries on the side at the counter. We were next in line while the cashier told her she's next. We had finished our shopping while she had gotten out of line to continue her shopping and decided she was ready to check out. The cashier told me I didn’t know what I was talking about, while she jumps in line in front of us while the cashier and customer are arguing with us. I asked to call for security after being threatened with authority. I asked to please call security and management!

I have been shopping at the Portage Wal-Mart for 10 years now, and it was always the store to go to for just about everything. in the last year, there has been a steady decline of service, cleanliness, and products on the shelves. Now, it is to the point that I have stopped shopping there, because the store is always out of things I go there for. The store is absolutely nasty with shopping carts all over the parking lot and none in the store. Also, trash is blowing around everywhere.

This is the second time I have a complaint about the lack of plus size clothing at this Walmart. What few they do have is so ugly, I would never wear it. It is really sad when a 2x is size 16-18. Come on, get real. Guess I will have to spend more money and do my shopping in a Fashion Bug. If I don't shop Walmart for clothes, why should I shop for anything else?

Why do the rules change every time I enter the store? I went to the bread counter to get my bread sliced and was told that you do not do this. I asked to see the manager and she was called and then she said no. I was told the name of the manager was Deb. Lafayette Rd Walmart seems to change the rules all the time to fit that day. So I would like to know the days of the week that bread can be sliced in the store. Looking at the receipt, the manager's name says Aaron **. So, was I lied to or what?

Assaulted At Walmart: I was at Walmart in Baldwin Park, CA on 4/9/12 at 8:30PM. I was waiting in line to pay for my items and realized there was another line that was shorter. I then went to the other line and a Hispanic lady tried cutting in front of a man in front of me. When that man would not let her, she told me she had been waiting in the other line for over 30 minutes and she was going in front of me and she didn't care. When I told her no, that she could ask the person behind me, she just started pushing my items off the conveyor belt. I looked at her oddly because no one does that. Once she saw my face expression, she started cursing at me and stated that I didn't know who she was and she could kill me. She started screaming racial slurs and then started throwing items at my face.

Since you brought the fabric back into the store and marked the prices up, I cannot shop here for fabric. I'm sure you have noticed the fabric is not moving. Mark it down $2.00 a yard like it was before and your customers will increase. Right now, I cannot afford to buy fabric at Walmart. There used to be some fabric that was $2.47 like flannel, and some that was $3.07. Now, there is crappy fabric for $1.50 and the next price is $5.97 or there about. It never goes on sale and I can wait for a sale at JoAnn’s or Hancock and get it cheaper than Walmart. Wouldn't you rather sell some fabric and make some money than sell none?

I put my lenses in Equate solution overnight. In the morning, I put the lenses in my eyes and felt a slight burning sensation that I thought would subside, but it only got worse as minutes passed. Even after removing the lenses, rinsing my eyes, and applying a cold compress to my eyelids, I was in pain for 4-5 hours. A year prior, I had a similar incident that sent me to the ER while at work. I was told I had bi-lateral abrasions to my corneas. At that time, I assumed that my lenses were dirty, but in retrospect I realize I had used Equate solution on my lenses. After going to the ER, I didn't wear contacts again for almost a year before trying again. My ophthalmologist gave me new contacts and a small bottle of solution, which I used until it was gone. It was not until I bought a bottle of Equate that I had the sensation that I had put Tabasco sauce into my eyes. They should take this solution off of the shelves: it is horrible!

My mother ordered a cake to be picked up Easter weekend for my son. He won an award where we live in, West Virginia, and we ordered a cake to be picked up to celebrate with family at our Easter dinner at my parents. I was very unhappy about the cake not being done. The woman who waited on us said, "I make the cakes and I did not do one for a Tyler." She never even apologized. All she said was, “There are only 2 cakes in the cooler and there is not one that you described.” She never even offered a solution to the problem.

I was in the Kearney, Nebraska store in the morning of April 6th. I spent over an hour in the store and then waited 30 in line. After the lady had rang all my stuff up, I put my food stamp card in and put the password in, which was right; she told me it won't go, try it again. There were 3 people in line and I hated using that card anyway, so I tried it again. Then she said it locked you out and not even the head person couldn't do it. Or she was not trying and just stood there and looked at me. I was so mad I had over $200 of stuff and was going to pay the rest in cash. I was so embarrassed and mad I told her to put everything back and I am buying my stuff somewhere else and won't be back.

Buggy is old: they need new ones. Now, there is no one up front to help you get them when they are locked together. Most of them do not push well and need to be replaced! Workers seem to not be treated with the respect they are due for their work, for they are always unhappy and will not help you. I have heard most of them say they are just trying to get through the day and do not like working at this store! They never have what you need and looking for and lots of people besides me complain about that. The produce is awful looking and there is not a good selection. When I can afford to, I go to the Wal-Mart in Jonesboro, AR because they have the best selection of everything I need and the produce looks good and there have lots of it!

I have seen a lot of solicitors at the door asking for donations. Your signs strictly say, "No soliciting on premises.” I don’t care if it is for a so-called non-profit organization. Soliciting is soliciting. I hate being harassed going in and coming out of your store asking for money. One solicitor tried to preach God to me and it really pissed me off. Target does not allow this for this very reason. My question is I am a salesman and I sell products, so why can’t I set up at your door and ask and harass people for money? I am a needy cause I have a family to support. Let me solicit my products at your door. But basically this is just a written proof letter for the reason of being that if anyone else preaches their religion to me, then I will file a lawsuit.

I have decided that Wal-Mart will be the last on my list of stores to shop. I've been struggling with this decision for some time. More and more, the shelves are not stocked with the brands that I use and I am speaking of the Wal-Mart brands. It seems to be a marketing ploy to have the consumer buy something that they don't want just so you can deplete your stock. I am going to use the latest experience: Great Value Swiss rolls. These have not been stocked for 2 weeks now. Everything else is. Another experience I had was with the meat department. I buy round steak, not thin round steak. The employee told me they didn't have any round steak and asked what I wanted it for. I told him soup. He suggested I buy chuck steak instead. I told him if I wanted chuck steak, I would buy chuck steak. These are only 2 examples.

You all need to get better and add more wheel chairs than what you got because I love Walmart. With all the money you all make, no person should have to wait when they go to the store, especially when they can’t walk. It’s not fair and then they die on you in the middle of shopping. So, it’s not cool. I spend lots of money in your store and this is something that can be improved.

We are very discouraged with the fact that we received a piece of a finger tip off of a blue latex glove in a package of our Great Value Grape Drinks Mix. We are very fortunate that either one of our children, a 2 yr old and a 5 yr old, did not inhale this item in their juice cups. Unfortunately, my husband did. He was very discouraged with this and discarded the entire content down the drain.

The employee in the yard and garden department in the Magee, MS store did not offer to get another cart when I asked her - mine went dead going up a hill. Then, her boss came out and she started screaming that I had not asked for help. I told her then not to bother. There were many customers who witnessed this outburst. Many of the motorized carts in the Magee, Hattiesburg, and Columbia stores are run-down or often broken. I have seen customers leaving or not shopping (as I have done) and little elderly people who could barely move and have to walk.

I purchased a money order Wednesday night for $600. After running my card three times at one register (2 were declined, then the third one froze the system), I was asked to go to another register. I asked specifically if those transactions were voided and of no consequence and the clerk (some ** guy named Nick) said that the register was being strange and that I wouldn't get charged. I went to another register and told the new clerk that I wanted a money order for $625 and that I had $25 in cash. So she ran my card two times. The first time was declined because the woman was an idiot and ran my card for the wrong amount. After correcting her, I finally got my money order for $625.

On November 20, 2011, I bought an Emerson 32-inch plasma TV. I have written to product assistance through Wal-Mart's website. You fill out a form to make a complaint. The website says it will respond in 24 hours. I submitted two complaints in April 2012, and I got no email response ever. My TV is under warranty still, even without a receipt. I'm waiting now for corporate headquarters to contact me on how to get reimbursed for the repairs I paid for you.

The Vidalia Walmart store has been without the electric shopping carts for the handicap for over four months. My discussion with their management indicates that "they are on order". The lack of the shopping carts, as well as management's excuse, is totally lacking and devoid of any management concern. I did enjoy shopping at Walmart but can no longer patronize the store at 3109 E. 1st, Vidalia, GA. 30474, because of the lack of my mobility.

The lines were very long with only 3-4 lanes open. The CM was talking to 3 other cashiers. When I asked her if she would open more lanes, she said sorry, kept talking and laughing with the other cashiers.

Walmart sells keys that start fires in your car. Do not take a chance with Wal-Mart keys. I bought keys from Wal-Mart at phone #414-355-0892. Jim ** of Wal-Mart works at phone # **. The keys started an electrical fire. The mechanic ordered brand new parts, installed them and tested Wal-Mart's keys again. All the keys made my engine go haywire. My own key which I brought the tech worked fine. The mechanic had to shut the engine off immediately or it would have started another fire with Wal-Mart keys.

I purchased three sets of passport photos, six photos total. When I went to use the photos, five of the six had not been dry when the clerk placed them into the photo insert and are ruined. Basically, I paid $30 for one passport photo.

This has happened on the last two occasions. I was at East Norriton location. I got in line with three people ahead of me in express. Twenty minutes later, I finally got waited on. In the meantime, a manager comes over and opens another line and takes everyone from the back of my line. He should have cleared up the cashier's problem first. The last time, express again, a lady with a full cart, over flowing, with two people ahead and 18 minutes to get waited on. Cashier should have sent her to another line. It also took five minutes for her to pay because she had welfare checks and the cashier had trouble with them. I am driving the extra 10 minutes to Target! I never had a problem there.

I ordered four things online from Wal-Mart.com on 04/04/2012 to be picked up at the store in Vicksburg, MS for my little 4-year old cousin for his birthday! When I completed my order, I received an email stating the order was ready for pickup at 6:45pm. However, his mother took him to the store to be told they didn't have the items that I ordered in stock, but my credit card was debited and the employee gave her one item out of the order. I explained to my cousin's mother what I ordered and it made no sense to take the case if the game is not in stock! She left the store without anything. On my account online, it shows the case was picked up when it wasn't.

I purchased a 32" RCA T.V. from store #3155 on 12/12/2011. On 03/17/2012, only 3 months later, I turned it on and it doesn’t work. I talked to customer service at the store. They told me that it was only guaranteed for 1 month. I inquired at RCA and they told me they would fix it if I paid the shipping, which will cost more than the TS is worth. If this is how they back up their merchandise, I will never make another purchase at this or any other store again. I will report this incident on my blog and tell all my friends about the Wal-Mart code of ethics. Please respond to this complaint A.S.A.P.!

My daughter, who worked at Walmart years ago, has a serious eating disorder and is on disability. At that time, she was bravely trying to work, becoming more weak and thin. Long story short, she tried to take a basket of groceries out the door. A year or two later, she went in another nearby Walmart where she then lived and tried to take food again. Both times, my daughter was starved and was waiting for insurance companies and travel to go to eating disorder facilities (there are none in my state and there were very few counselors who can help). Long story short, she has gone to counseling for years. She and her therapist wrote letters to Walmart and Hastings, where she had stolen. Hastings understood my daughter has a problem and decided to give her another chance. Walmart, on the other hand, has coldly told her no, they will not lift the no trespass order. Since then, my daughter has slipped into depression and her condition is very serious.

The electric carts were not charged up. My mother tried to use these carts 4 times on 4/3/12. She ended up having to walk through the store, causing her much pain and problems.

I bought some Vienna sausages last week on the 25th and the 28th of March 2012. I was over charged both times. On the 28th of March 2012, I went to customer service and told them I was being over charged; they said they would fix the problem! Well, I went shopping on the 2nd of April this 2012 and I was still over charged for the same merchandise. That’s more than a week people have been over charged. Just how much money does customers have to be stolen from them before the problem is fixed? Why can Walmart keep getting away with this? This was the Turnersville store in South Jersey.

I didn't know that all Wal-Marts are not equal! Today, April 2nd, I went into your Wal-Mart store on Gresham Rd. in Decatur, GA to make some purchases. While I was there, I spotted some patio cushions on sale for $21 each. I needed 4 cushions but they only had 3. I waited patiently for the sales person (the only person working in the area around noon time) to check and he said the Memorial store had nine cushions and suggested I go there. I drove to the Memorial store to purchase the cushions and was stunned to learn they refused to sell me the cushions for the same price as their Gresham store. I was told by the assistant manager named **, who told me to be sure to spell has name correctly, that he couldn't sell me the cushions for the same price as the Gresham store because their cushions wasn't on sale at this store. He refused to honor the sale price that the other store had and said the prices can vary on merchandise at each store based on its location.

I purchased a quart of Great Value: Half & Half. The date on it was 5/8/12. I poured it in my coffee and it curdled like it was sour. I returned it to Wal-Mart and she gave me my money back. It was awful looking. I won't buy it again. Now, I'm afraid to even buy Great Value milk. Thanks.

I entered the store late afternoon on Sunday, April 1st. The greeter looked at me with a frown and offered no greeting. I asked a young woman employee if she could direct me to flashlight batteries and she pointed to the front of the store and said she thought they might be in the front of the store. I asked if she could direct me to flashlights and she said they were somewhere in the back of the store, but really didn't know. She then walked away saying nothing else. I checked out using my debit card and the card swiping instrument printed instructions were in Spanish only. I had to ask the checker for translation and she didn't appear too happy about having to explain. On the way out of the store, I remembered that I had to buy some gas. I stopped at the service center to buy a $25 gas card. The only comment the young woman attendant said was $25. She processed the request, handed me the card and said nothing else. All employees at this store appear to be consistently angry, bored and unavailable. Something is wrong there. I'm not going in that store anymore and will return to the other San Angelo store where employees are consistently more courteous and helpful.

I have visited this Wal-Mart in San Luis, Arizona. First, none of the employees speak English and they never honor the lower prices matched from other stores. Other Wal-Marts I have visited do honor the price match. Last but not least, the store appears to hide things that are on sale as per local news paper ads. It is a shame that in order to even apply at this store a person is required to speak Spanish or not apply at all.

On 3/31/12 I took my 18 yr old grandson to Super Wal-Mart in Plano Texas at 1200 E Springcreek, to buy a shotgun for skeet shooting, for his graduation from high school. We arrived at approximately 4pm and went to the sporting goods. The clerk’s name was **, an older man. When my grandson told the clerk what he wanted, he immediately became rude and had an attitude. When learning my grandson was 18 years old, he began to grill him. To make a long story short, after 45 minutes of this clerk’s hateful attitude, he refused to sell him a gun.

On 3/31/2012 at 7:52pm I went to our one and only Walmart at 2425 Memorial Dr, Waycross, GA to return some goods. I had the receipt for some of it but did not for the Leapster Explorer and 2 games. There were two customer service reps at the desk when I walked in. The first rep I dealt with returned the items that I had a receipt for and told me she would have to make a call because of the value of the Leapster items. Not a problem. After waiting 15 minutes, a call came in and the second representative answered the phone. She quickly got off and said to my husband and I, “We can't take it back.” I said to her, “Okay, why?”

I went to make coffee and turned on the coffee maker. Then I walked to the bedroom and came out, and I smelled something burning. My handle to the pot was melted! Now, I have to get a new one! This one is only a month old. I'm very upset with this company, and I will not recommend this product to anyone!

I frequent a Walmart in Livingston, TX and it never fails that they have about 12 managers walking around with clipboards and a full store. I'm not sure about the total number of registers but there is always about 75% that is empty. My question is, if they are for busy times, how busy does it need to get? It already is a journey just getting in and the parking lines are very long.

I went to store number 1881 in Antelope, California. I purchased a toothpaste holder, iPhone charger, a Cricut that didn't have a CD and a mat. I also had a clapper that smelled like it had burnt up inside–very strong smell. I went to the store and stayed there for 1 hour to get help. I was told they couldn't help me with my return because the store manager ** said they have lots of thefts at their store. I explain to them we order the items online and I don't have my receipt. I plug the clapper in my outlet and plugged my light up; it shorted my light out. They refuse to help me. They advise me to go to another Walmart.

My girlfriend has been working with Walmart for almost six years now. While she does have a disability, it is not severe. She has been in maintenance the whole time. She has had one main manager who treats her very badly. Last week, she asked for more hours and she got the usual run around. That same day, she was called into the office and was told that a customer had reported that she was heard talking about being dissatisfied with her hours. She was told that if she did not like it there, she should just go. She constantly requests that she be allowed to try other departments and every time she asks, she gets told to hang on and then watches her hours get cut. Can we sue this person?

Absolute worst customer service I could imagine. I tried to order 8 items and use the "Free to Store" shipping method offered at checkout. Once I got to checkout, Walmart indicated those items don't ship to store but will ship to your home for a $140 shipping fee. I called customer service, waited for thirty minutes after incompetent Ebony said she could put me off to a supervisor (not intentionally just the way it was done). Jessica (supervisor) went to the account and claimed that items in my cart were not available for shipping to store.

Shelves are always empty, even of the essentials: It seems like every time I go grocery shopping at Wal-Mart, they are out of things like butter, half and half, and other everyday essentials. It gets frustrating to have to keep coming back for these regular items.

I bought a $398 replacement plan along with the TV I bought from Wal-Mart in July 2009, only because the clerk said it was hassle free and even came with a gift card that would be activated once/if a claim was filed and the TV was sent to the warranty depot through Wal-Mart. The pamphlet that was stapled to my receipt said "Product replacement" but on my receipt it says two-year service agreement. The clerk told me that, "For $30 bucks, you have a guarantee that that if the TV does malfunction or is accidentally damaged, I would just call the 800 # on pamphlet and print out the shipping label and drop the box off at UPS or whatever. Once the depot got the package, the gift card would be activated and I could go to any Wal-Mart store and use the card for a new TV or anything else I wanted if another TV wasn't something I wanted to buy again.

I found out I was pregnant with my first baby. I have been calling in because I keep getting complications at work and even when I am at the house. So, on March 29, I was called in the office by the assistant manager, zone manager, and my department manager. I thought I was having my verbal, but they shocked me when they said it was a written coaching. I told them I never had a verbal warning. They got on the computer and said that I had a verbal on Feb. 19 with the assistant manager over my department. The talk me and him had was the evaluation, which is done after 3 months when you are hired. I kept saying I didn’t have a verbal, but they went ahead and gave me a written verbal.

I went into Wal-Mart this morning to buy shoes. As I was passing by men’s wear, I noticed sweatshirts on sale. The rack that they were all folded nicely on had a price on it of clearance $5. Cool, that’s a good deal. Yeah, right. I grab me a couple. Well, when I went to pay for them, the clerk calls over a manager. Then she tells me that she will not sell them to me for $5 a piece. She said they must be marked wrong. So, anyways, she started acting like I stuck the $5 clearance price on the rack. I said, “Look, lady, half have stickers for $5, some for $7, some for $10 and some even had stickers for $10, $7, and $5 on some of the sweatshirts.” It’s like they could not make up their mind what to sell them for.

Return over 90 days with receipt - You should print the 90 day policy on your receipts. The service rep said she could do a return. We paid $24.99 for the item but they said it had been marked down to $13.00. So now you will keep over 50% of the cost of what we paid for. I’m highly disappointed with your communication with your customers. Move to China. You just lost a customer. We spend about $12,000 a year at Walmart across the country. Now, we will look for Targets, HEB and Woodman’s, whatever other stores we can find, especially for groceries. No more Walmart for us!

A new assistant told my wife (pharmacy department manager) she had till February (This was before Christmas.) to get her "outs" down to an acceptable level. In early January, she got a verbal coaching from this same assistant. My wife felt she was being treated unfairly, and via the open door policy, she went to the store manager who seemed to support her.

I came in and bought 2 new tires for the front of my truck. I had to sign a release form to put them on the front, but whatever. After I got home, I looked at all the hoopla to see if there was an extra charge I wasn’t informed of and found this: “Customer requested lifetime tire balancing for $6.50 per tire.” Needless to say, I’m not happy because I never answered that or I wasn't even asked and I don't want or need that nonsense. They adjusted my tire pressure on my rear two tires when I had them set where they run the best for my half-ton truck, which is also not their decision. It's my truck ask, first of all. Get some people that have a sense of urgency to work for you. I’m the assistant manager of my company and would replace people that don't want to work for the guest.

I am an employee at the Jackson Hewitt at the Walmart 841 East Gannon Avenue in Zebulon, NC. I witnessed a customer and cashier dispute at this Walmart. I really don't know why the dispute began, but this is not my complaint. My complaint is that there were a few cashiers who worked the morning of 3/28/2012 who found the situation very funny. ** also thought it was funny that when the customer appeared to leave, she made an obscene and derogatory gesture about the irate customer because he had appeared to be homosexual. I told the other manager that seems to be above her with the fake eye and he looked at me as if he didn't care even though he said he would keep an eye on it! How? When the customer has left. Before I told him, I did see the customer still standing there but he did not witness the team leader's action.

On or about Jan 16-19, Wal-Mart store cashed our stolen Tax Return check in the amount of $5,994.00 at Wal-Mart store number #494 in Newnan, Georgia, which is over 50 miles from our home. The check was made out to Gary and Patricia **. However, Wal-Mart cashed the check with only one signature, Gary **, which was obviously fraudulent.

I bought a laptop computer and it didn’t have Windows like it was supposed to have on it. Wal-Mart has been very rude and the managers lie.

I returned a George Forman grill. They would not give me in store credit. I did not have anything like it. They were really rude. Something needs to be done.

Every time I go into the Wal-Mart on 12100 Lem Turner Rd, Jacksonville, FL 32218, I have a bad shopping experience. It never fails!

I recently purchased Great Value Milk. I tried to open it at home and found it to be almost impossible to do it by myself. I finally had to get a knife to cut around the lid and then pry it with the knife. When I finally got it open, I found the new safety lid needed to be pulled of, which was difficult too. I have arthritis in my hands, and I really hurt my hands trying to get this gallon of milk open. It's entirely too difficult not only for people with bad hands but as well as for young children home alone who just want a bowl of cereal. Please consider fixing this problem. Thank you.

I have purchased 3 hand-held can openers. I have returned 2 and about to return the third. I buy the best and most expensive opener Walmart carries. They last approximately 2 months and then they are almost impossible to open a can with. I have an electric opener, but I use the hand-held to open my dog food. What seems to be the problem? I am 65 years old and have used hand-held openers long before they became electric and I can't ever remember having such sorry luck. Years ago I bought the cheapest and didn't have a problem. I thought your name stood for quality.

I was in the WalMart in Carthage, Texas on March 25th, checking out at approximately 1:15 pm. The cashier's name was Crissy, she was working register 12. First, the cashier was not at her station, we waited for her return, a very short time, she came back chewing gum and did not bother to speak. We asked her how she was and she said fine - nothing more. We had a large quantity of groceries and she continued to chew her gum and looked as though we really annoyed her.

I purchased an Apple iPod Nano from Wal-Mart on March 18, 2012. I did not have time to open and try to use the product until my day off from work, which was March 23, 2012. The Nano would not turn on. I took the product back to Wal-Mart on March 24, 2012. Wal-Mart stated, the serial number on the product did not match the serial number on the case. Wal-Mart refused to exchange my item or provide a refund. I informed the manager at Wal-Mart that they sold me a sealed product, so how was is this possible. The manager informed he was not sure, but there was nothing he could do.

I am complaining about the removal of the employees that stand at the front of the stores. I believe that they are referred to as door greeters. Since they have been removed at the Princeton, KY Wal-Mart Supercenter, persons that are handicapped or disabled are not plugging in the motorized carts. Others that are very good about plugging them in are entering the store to carts that are not plugged in and charging or to ones that have been placed every which way thus making the area congested.

I went to the Wal-Mart in Winkler, Manitoba, Canada to get some Skylanders character packs. They were out and I asked if they could hold some for me when they got some in and they said yes, that they just needed to write my name in the book. I waited for a month and a half before they came in and then my sister got a call while I was at work on March 21, 2012, saying that they were in. I went to pick them up and one of the employees said that they were out. I asked if I could get the ones they said that they would hold for me and then they said that they do not hold items. My complaint is that they should not have led me on that they hold items and then they say that they don't, after I waited for over a month.

Wal-Mart has outdated food not once but four times. I get home and found food outdated last night. I just bought meat and it's outdated months.

I live in Paoli, Indiana and wanted to make an enlargement of a photo to hang on my wall. I did make it, but Wal-Mart would not let me take it out of the store because they said it had a mark on it that looked like a studio had taken it. All I wanted was to hang it on my wall at home. It was a family picture of my kids (a 3x4) and I wanted a 5x7 to hang on my wall. They were so rude and hateful to me and called security like I was trying to rob the place or something. I have just retired from sheriff's office after many years, so it was very embarrassing to me. I will never go to that Wal-Mart store again. I will go to another town to a Wal-Mart store. Other Wal-Mart stores have no problem with me making a photo. It’s just the Paoli, Indiana Wal-Mart store. Something needs to be done with the management there.

Today, I took back to the Garner Wal-Mart a Sharp iron purchased in 2/08 which had a 5yr warranty but was defective. I did not know the return policy. I was informed the item had to be returned within 90 days of purchase. I was okay with that and asked if they had the company info on file. The CS could not find anything but I was okay because there was a website on the bottom of the iron which I had completely overlooked.

I love going to Wal-Mart. They have good prices and they have everything. The one thing that had me disappointed yesterday, 3/21/12, was that I wanted to make some photo copies and I didn't know how to use the machine. I wanted to make a picture 8 by 10 and I asked a Mexican lady that works at the photo center if I can make a photo 8 by 10. She said yes, but in a manner that was not acceptable. She was making faces like she didn't want to be there or she didn't just want to help no one. That was the worst costumer service I ever had. She told me if I don't like the results, then go to another store, basically kicking me out of the store. So I had to go to Walgreens instead. I have been in retail for 6 years and still in progress and I always have a positive attitude and the best customer service. I leave the problems at home. I’m sorry for this complaint, but I really did feel sad how I got treated by that lady. She’s the only one that has no customer service skills. She speaks for her self, but all the other employees were excellent!

I went back to the store on March15 with the receipt to see if an item was left at the register. The associate that I asked for help was rude, arrogant, and said there was nothing she could do for me. I took my receipt to security. I came back and said they looked at the tape and saw all items were put in bags and watched me leave the store and put the bags in my car. All I wanted her to do was to check and see if they had been turned in. After spending $172.00, I wasn't trying to get something for nothing. She flipped her hair and head around and chalked off. I was stunned. The nice associate at the return department register asked if she could do anything to help. I thanked her and said I'll take care of it.

It was a Wednesday afternoon, at 3:10. I went to the jewelry section to ask if they can pierce my 6 month old baby’s ears, but I was told that the lady who pierces ears was on her break, and she would be back in 15 minutes. I waited patiently, and walked around Wal-Mart. After 15 minutes, I walked to the jewelry section again, and the lady ask me if I needed help, and I responded back saying yes I came to get my baby's ears pierced, and she said she’s already closing and is about to go home. I told her we were here already, and had been told she was taking a break. She rudely replied that she is leaving already. In that moment, a friend told her that we were informed that the jewelry department closes at 4:00, and there were 20 minutes remaining.

Wal-Mart employees refused to carry a heavy ladder for me. I am a 49 year old handicapped male that has rheumatoid arthritis. My disease is very advanced. I get my meds for this condition at Wal-Mart. I went in to get a 24 feet ladder, so that a friend could do some work for me, that I am not able to do to my home. I knew, or thought I knew, that an employee there at the store would carry it to the register for me to pay, and then out to my truck. Well first of all, I could not find someone around for 15 minutes. I finally got someone paged overhead to come help me. Finally, a young black guy showed up and when I asked him to carry the ladder up front for me, he gave an angry tone to me and said that I should have walked 2 or 3 aisles over, and got someone else to help me, instead of having him paged.

I'm visiting Casa Grande, Arizona for 3 months and plan to make this my winter home away from Fernley, NV. I have been supporting your store in Casa Grande since arriving here in January 2012. Just the other day, I was wanting to develop my throw away digital camera and had taken the camera to the film department. There wasn't anything posted as far as options for one pic or two pics or CDs, etc. I asked the associate what was available and the cost. So she explained. Then I asked what it would cost to have a CD copy and then she said to ask her everything that I might want because she didn't want to walk back to her list again. Mind you, she only had to walk back 5-6 feet to her list.

I purchased a DVD called The Tattoo Lady with Daniel Craig. I opened the DVD and the title of the movie was written on the DVD with a black marker. I called Walmart and voiced my concern and I was told I could get another movie or my money back. It looked like those bootleg movies. I went down there and was told to get another movie. I told the lady I was apprehensive, but she said "I will open it to make sure it was alright". Well, it was just like the first one. Like I told the young lady, anyone can make a DVD and put on it what they want. Then I was told I could not get my money back after I was told I could. I go to Walmart everyday because I like the store, but this is outrageous. I know I am just one customer, but if the professionalism that I love about the store is no longer there, I will get my movies elsewhere. To even accept and sell movies like that is a disgrace.

I purchased a barbecue. I paid for it. I always throw my receipt in my purse thinking I might need it in case of a return. I went to walk out of the store. An employee at the door said I will need to see your receipt for that barbecue. I rummaged through my purse and couldn't find it. I said if she can't you go to register 13. I am sure she will be able to tell her I paid for this barbecue. She said she could not leave the door. I said then what do you want me to do. She said she can't let me through the door without a receipt. I went over to the cashier myself and she happened to forget to give me my receipt. She had it on her cash register and handed it to me.

Same thing over and over at your 4975 Transit Road Lancaster, NY Walmart. Shelves of many of the same items bare every week or they face the shelf with other products to fill the hole and it never gets ordered. Even if it is automated ship for a certain number every week and you see that you're out of it all the time, I am sure there is a way that could be overridden and a number manually put in. There are never enough registers open, this also happened during the holidays. I've seen two customers be hassled by greeters on the way out, which was uncalled for. The store is very poorly ran and even though it is less than 10 minutes from my home, many times I will travel to the store on Transit Road in Clarence. I have always had great customer service and the store is ran very well.

I have never been to a Walmart like the one here in Franklin, VA. The shelves were never stocked and I have been in the store all times of the day, so that don't matter. You have only one register open with 30 people ready to check out. I travel all over the United States and I shop at Walmart all the time, but this has to be the worst Walmart I have ever been in. I never complained about bad business, but I am telling you, this store is bad and can't even get a shopping cart inside the store. If you do, half the wheel is gone. And I forgot about the kids running around with their pants down below their butt. I'm just glad I didn't have my wife and kids here. I have never wrote a complaint before, but this is the worst store I have ever been in.

I went to Wal-Mart to get some fish for my newly cycled 55 gallon aquarium. To my horror the conditions were disgusting. There is really too much to say so I'll just name a few. First, there were several dead fishes in each tank. One had 9 dead African Cichlids that were so decomposed they had to be there for days. Algae eaters were feeding on their rotten corpses. Second, there were some tropical fishes with cool water fishes! Several of the beta fishes were dead as well. But the worst thing I saw was a poor beta fish that was placed in a tank with other fishes. I couldn't tell that it was a beta fish at first because all of its beautiful fins had been eaten by the other fishes.

I was buying off of a clearance rack. They charged me full price. When I said something about it, she was very rude. He told me I did not have to shop there. All the help there has rude problems even the management. Take a survey in Hamilton, AL and you will find out.

Walmart refuses to honor replacement plan for pool - We bought an Intex pool from Wal-Mart. We bought the additional replacement plan and we bought a lemon. The poles buckled and the brackets broke after only using it for about two months! I submitted pictures and spoke to several individuals. They called me and refused to pay for the pool!

I've had the worse experience for a 66-year retiree, who is not in good health, heart attack, esophageal cancer, and many other problems. I purchased two radios from Wal-Mart and within 24 hours I returned them to your store unused. They were not the right model for my car. Upon returning to the automotive department, I knew I was in for a big runaround with my wife standing by my side. The assistant manager made a complete fool out of me because 3 of the last numbers didn't match, although the model numbers match. The assistant manager would not refund my purchase because of some computer quitze. I purchase the item on American Express, which I ask if I could call the 1-800 number to dispute the charge.

Dead fish were everywhere; others were swimming around in their own feces. The pet department of this store (Plymouth, NH) is both inhumane and the employees are completely unqualified to be working there. I will no longer shop there. I encourage friends to do the same. Wal-Mart needs to be put out of business. They have no business shipping fish to their store from distances only to allow them to endure disgusting, sickening conditions and ultimately to die. The water is dirty, the store is a disgrace and when brought to a manager's attention, no one would rectify the problem. There were only lies for explanations and ridiculous excuses. Lies, lies, lies. I hope that all intelligent people stop shopping at Wal-Mart.

I went to Wal-Mart to buy a rug shampooer, only the display was on the shelf. The sales person called the department manager, the manager came over and said that they were out of stock and would be in on a Wednesday. So, he then called another Wal-Mart from his head phone and said that they have five in stock. I didn't want to drive that far, so I waited to the following week, went back and none were there. So, I drove the extra 15 miles, only to find out that this shampooer has been discontinued. My problem is that he knew this and lied to me. Why did he lie to me? If they were discontinued, I would have bought something else and yes, I am mad and I will get my shampooer at another store.

I have been a loyal Wal-Mart shopper but today I had the most terrible customer service I have ever had. First, you have no associate helping in the paint dept. No big deal. I go over to electronics and have someone call for help and they did 20 minutes later. As a manager and another associate finally walked up, they didn't come and help me. They have a conversation about another associate not doing their job. I then asked if one of them could open the glass case and if they could finish their conversation after. Well, the associate opening the case had an attitude and he opened the wrong case, huffed at me and said, "What Not that case?" and then got mad at me because I told him it was the wrong case he opened.

I have had our water filtration system for less than 2 months. When I first installed it, I was thrilled. Then about 3 days later it started falling off. The water was turned on. So needless to say, I have had a new countertop decoration. I thought it was maybe something I did wrong or something was wrong with my faucet, but after reading other people's comments, I realized it's just a poorly made product. I will be returning it to where I purchased it.

Special Kitty Cat Litter - Don't ever go near this cat litter, dangerous to yours and your cat's health. The dust from the litter is chokable and if I or/and my cats come with any lung disease I will sue.

I purchased a Net 10 phone card. My receipt stated I would receive my pin within hours. 24 hours I contacted walmart.com customer service. They informed there was a hold with my credit card, waiting for verification. I called my bank and they advised walmart.com has already charged my card. I called walmart.com customer service to relay this information, wow what a mistake! No one in the customer service department could help me. They just kept repeating to me as if they were reading from a script. The supervisor was even worse! She over talked me insisted there was nothing she could do, could not put me in contact with anyone who could, "That department does not take incoming calls."

Pirated CDs: I had purchased the new Van Halen “A Different Kind Of Truth” CD from Wal-Mart. While playing it, every song on CD skipped. I took it back and swapped it out with a new one. After listening to it, I noticed the music became soft and then loud. I also notice that on my sync system in my new truck wasn't identifying the name of band or any of the tracks. I then place it in my Blue Ray Disc player and same thing, No Disk Identified. I called a friend who purchased same CD from Target and he told me it plays fine and reads and identifies artist and names of songs. I will be taking this CD back and will never purchase CDs from Wal-Mart again.

I got WalMart's automatic and standard 30-day coverage which came and went. Then too, there was the 1-year Emerson guarantee, which turned out to be only 90 days on the labor subsection and the full year only on the parts subsection. But in addition, I paid $10 each ($20) for an extra 2-year extension on the said Emerson guarantee. That was on 10/20/11. Then, some 5 months later and without any advance warning signals or provocation of any sort, the screen went dark.

I am very angry about how managers and employees at Wal-Mart in Newport, Tennessee treat their customers. I am a Hot Wheels collector and my kids also love to get different kinds of Hot Wheels off of the shelves when we go there. The managers and the employees who stock the shelves go through the boxes of Hot Wheels while they are still on the clock and get certain Hot Wheels out of the boxes, lay them up somewhere for themselves or put them up so they can call another person to come and get them and make a little bit of money to that. The reason I know this is because I have seen employees go up to customers with the Hot Wheels in their hands and give them to the customers and take money from them and then the customer goes to the front of the store and pays for the Hot Wheel. I have seen this with my own eyes.

I ordered a small GE refrigerator and a separate replacement warranty. The internet site explained that the warranty would be sent to me via email within hours of placing my order. Three days later, I still did not get the warranty. So I called to cancel the warranty card, which Wal-Mart did. I received an email that my refrigerator was en route via FedEx. Today, I received an email telling me that the refrigerator was damaged en route and is being returned to the distributor. My complaint is that Wal-Mart will not credit my credit card for at least two billing cycles. This is a total rip off and fraud. I am going to have to pay interest charges on a purchase that I do not have. I learned a valuable lesson and I will never buy anything from Wal-Mart on a credit card again.

The Wal-Mart I go to is in New Hartford, NY. I am so tired of certain items not being restocked on the shelves! For one thing, poli-grip has not been restocked for five months! A sinus spray I like not stocked for 2 weeks now and other items! Your prices may be good but I have been paying a little higher for items I want at Price Chopper! I just got tired of looking for things that are never there anymore!

My wife and I shopped at the Wal-Mart on Wendover Avenue in Greensboro, NC today. It was one the worst shopping experiences. There were probably 25-30 check out registers and maybe 3 were open. Lines were terrible and the cashiers were as slow as I've ever seen them. Ours apologized to a customer with food stamps that it was taking so long to check her out, but when we got up there—nothing. The lady getting her "free food" was catered to. People like my wife and who were paying for ours never even got as much as a thank you. I'm sorry to tell you, but that store is a joke and we'll never set foot in it again. We’ll go to Food Lion, Lowe’s or Harris Teeter before going there again.

I contacted a person online and they made arrangements to pick up the item. Got conformation they received the broken item on 2/21/12. Now 3/15/12 and many emails later with them claiming they have refunded the money, I have yet to see any refund. They have had my money for 2 months and I have no product!

Several years ago, Wal-Mart was told to stop advertising "everyday low price guarantee" because that is something no one can guarantee. They have started up again. This needs to be stopped. It misleads the public. No matter how much they want to explain, it's just totally wrong.

The running shoes shredded my feet. I purchased a pair of running shoes in September of 2011. Within a month, I had both of my heels impaled on a rusty piece of metal coming from the heel of the shoes and needed a shot for it. I went to the manager with the expectation that the shoes would be replaced. 5 months later, even after I gave them one of the shoes—still nothing. Now, I’m looking at a lawsuit! I still have the other shoe if anyone wants to try on this high-quality product!

At about 3:30 am on March 14, I left work and stopped at Wal-Mart to make a purchase as I frequently do. I made my selections and proceeded to the checkout, where I encountered the customer in front of me complaining to the cashier. She asked for the manager's name and left. The cashier scanned my purchases. I was about to swipe my credit card when she put her hand out and expected me to hand my card to her? She stated that I was required to identify myself to make a purchase with my credit card. I asked to see the manager and after about 5 minutes, a disheveled looking woman came to the register and said she was the manager. She insisted that this cashier needs to ask for my ID with my home address on it as a Wal-Mart policy. I disagreed, not wanting any of the employees to know my home address for any reason. I left the store without my purchases, very disappointed of the time wasted in your store. If this is Wal-Mart's new policy as explained by your night manager, then I must tell you it is a poor decision. This will influence my future purchases.

This evening, I visited Walmart in Chamblee, GA (store #3621) and a cashier was so rude to us. When we were ready to check out, I had counted the amount of items we had in the cart. We had 16 items so we went to the 20 items or less register. More people had gotten in line behind us. Right before we got up to the register, the cashier yells to us that we had too many items and we would have to go to another line. I nicely said, "We have 16 items" and she yelled at us and said "You have far more items than that," and refused to check us out. All we had were some groceries. So we had to back out of the lane asking people to excuse us and went to another line. It was so embarrassing! We complained to a customer service manager and showed him the receipt that we had 16 items and how we were treated by this cashier. He said he would say something to her but he did not act like he was concerned about it and he walked away from us.

I bought a $54.00 air bed that is not worth a nickel. The female floor superintendent told me, there was a new air bed policy that's only 15 days. Then she tells me not to come back with the bed because I would be wasting my time. The bed, when I bought it, came with a 90-day return; therefor, the new policy breeches my original contract. So I feel that they should give me my money back ASAP.

I do appreciate Wal-Mart at 2900 South Rutherford Blvd. But several times lately, the photo machines have not been working and when working are poor quality. Just again yesterday only, one machine was working and it does not scan. They did have the higher price machine available which I did not use. How trained are the people working that department? Are they keeping the the developing system clean? Surely Wal-Mart could afford better equipment. I have a sister-in-law in South Texas and she has the same problem. Thank you for listening.

I ordered a wireless computer right before Christmas. Four people witnessed that I ordered wireless. I just took it out of the box to hook it up (had to wait because I didn't know how to hook it up) and it is not wireless. I called the first time at 10:12 AM and it is now 11 when I got off the phone. I went through 4 people before I hung up. The first person named Leberious told me they would replace it free of charge for a wireless and gave me a number I would need to call. The number was to HP about a cord, so I called the first number back and talked to a guy named Jared. He said he couldn't do anything about it, so I asked for a supervisor. After being put on hold forever, she finally answered and refused to do anything. She said the time had run out. I told her what the first guy had told me and she still refused.

I bought two printers (Lexmark x4270 and Lexmark x3430) and Wal-Mart doesn’t sell any ink for these printers. They sold x3430 just to made money off their customer at Christmas time. This printer is a piece of **. I am out of $45.00 on that printer.

The office chair for the second time broke, put me on the floor. I took it back to Wal-Mart and was treated as an ** by the return lady and by a lady that said she is a superior for furniture. This chair will hurt someone badly.

I was in your store this morning. They had CD's marked for $.98 each. I had picked out five that I wanted to purchase. They were already in my cart and I was on my way to go pay for them and someone ran up and took the price sign down. I was told I could not purchase them for that price. I feel that it was unfair and I should have been able to purchase what I had already picked up before they changed the price sign.

This is the 3rd time I have filed a complaint regarding a Wal-Mart employee, and the 2nd on this same clerk. Before, I never received any feedback on my complaint. Someone called when I was not home, and never heard from them again! I am 64 years old, mild-mannered, and I have always treated people as I want to be treated! Being a receptionist/PBX operator for a major SE US contractor for 11 years, it infuriates me to see someone act ugly to anyone. Therefore, for me to have a problem with the same clerk twice, I feel there is a problem with her, not me! I had a 20 lb. Special Kitty bag in my cart, so I asked ** to scan it before she started scanning my other products. I noted that the code was hard to find, at the very bottom. She ignored me and started scanning my other items. I had laid the bag down on its side to make it easier for her to scan and moved my cart around where she could reach it. Since I was going to have to put items close to this cat food bag, I lifted it, and again asked her to scan it.

My T-Mobile cell phone fell off in Food Lion’s parking lot. A car ran over it. It still works except the face ink pad is gone. When I purchased family plan, the sales lady at Wal-Mart told me and my wife that phone would be replaced free if anything happened to it. I liked the plan. My wife and I are retired. I am a Vietnam disabled veteran. I went to Wal-Mart. Two ladies told me no. I explained to them what I was told. They called some lady in. She came and told me in no certain terms could that be true. I was embarrassed in front of sales girls. She told me to call T-Mobile and ask if they did any warranty. I called them and they wanted to know why I was calling them. I was informed this was Wal-Mart’s family T-Mobile. I spent $7500 a year there and do not like the way I was talked to.

My son works for Wal-Mart and due to being a minor, he gets his paycheck on a debt card from Wal-Mart. It won't work correctly at other stores and held his money for a week until it cleared the problem and it was from the Wal-Mart accounting department. I guess as they said you should have used your card at the Murphy gas station. I guess this is slave labor as you work for the company store.

I was shopping for some steel toed boots for myself as well as my 4 other employees. So I asked one of their employees for the manager from the shoe department. After at least 20 minutes, he finally showed up. I told him the sizes I was looking for so he said he was going to look in the back room. Over 30 minutes later, I got fed up and walked towards the front of the store. And found him with his hands in his pockets talking to someone. So I confronted him asking him, “What happened to the boots I was looking for?” And he replied being smug saying, “Well look for them on your own,” and continued to talk to the other employee.

I have been trying to order merchandise online from Walmart, and every time I place the order, I get a message that the order has been cancelled due to billing issues. I was told that there is something wrong with the billing address. I contacted Bank of America, as I was told by Walmart customer service that I had to contact my financial institution, which I did. BOA has told me that there is nothing wrong with my billing address, which is in Fort Lauderdale, Florida. I have been trying to contact Walmart customer service by email, but they are not replying. I just want to know why Walmart does not want to accept my online order as I do want to order the merchandise from them.

On 12/13/11, we purchased a cell phone. After making 2 payments, our service was disconnected due to lack of payments. We had receipts for these payments. Our service was restored. We were called a month later and were warned that our service was going to be terminated for lack of payment.

On March 12, 2012, I went into Wal-Mart store located at 6149 Old National Hwy, College Park, GA 30349, to replace or seek core reimbursement for a battery which I purchased from Wal-Mart. In attempting to obtain service, I ended up waiting for at least 45 minutes to one hour just a manager to come and reimburse me nine dollars! The cashier called for a manager more than three times, still no response. One of the managers in the department even went searching for a manager.

I would prefer someone call the number provided. I purchased an engagement ring. First, it was to be re-sized and would take up to a week and a half. After that time, they said that the ring could not be re-sized. This was missed by 2 different workers. This was on 3/3/12. So then I picked out a more costly ring, in which all they had to do was order the ring in size 8 because all rings are size 7. Now on the 10th, they said it would take another week and a half to get it. Now common sense says it does not take twice the time to order a ring than to send one in, have it re-sized and sent back. When I asked where it was, they took a whole 5 minutes trying to cover their lie. They didn't order it till I came and asked. My fiance was devastated because the first ring was the one she really wanted. The two managers were rude to me. I will tell you now I was courteous, but I will not be lied to. Now I'll sit and wait again. It's not like I bought a quart of oil. Your prompt attention to this is appreciated.