Wal-Mart Reviews
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About Wal-Mart
Walmart Auto Care Center offers automotive maintenance services within Walmart locations. Its services include oil changes, tire installation, battery testing and replacement, and multipoint inspections. This integration allows customers to address vehicle maintenance needs while shopping for everyday items.
Visit www.walmart.com- Affordable prices on many products
- Wide variety of items available
- Frequent promotions and discounts
- Inconsistent customer service quality
- Long wait times at checkout
- Frequent stock availability issues
Wal-Mart Reviews
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Reviewed Feb. 22, 2016
Warning to anyone here that shops at Walmart. My husband used our debit card to make a $38.00 purchase at the Florence Walmart Saturday. When we checked our bank account this morning a $504.94 debit card purchase was made shortly after that transaction at the Kissimmee FL Walmart, with our debit card number. We only have one debit card on that account. BEWARE!
Reviewed Feb. 21, 2016
I recently shopped at Ft. Wright, Ky Walmart. While passing their fish tanks, I stopped to look at what I assumed would be pretty and healthy fish. I was so wrong. I am sickened by what I saw. In one tank 12+ dead fish stuck to the filter, in another 20+ dead fish accumulating towards the front. Horrible sight for young kids to see. You hear parents telling their children to come look at the fish, to then block them from seeing the disgusting and neglected tanks. This is not ok. I almost want to buy every fish there to save them but sadly this seems to be the Walmart norm. This is animal cruelty. If you want to sell them, provide clean water, clean tanks, adequate space and food, and hire a knowledgeable associate. This is wrong and Walmart should be ashamed.
Reviewed Feb. 21, 2016
I could tell the cashier was not interested in her job. She could've been very tired. Whatever the case, I helped her along as she was moving kind of slow and we had an appointment to keep right after we left. We had several clothing items, so I assisted by removing the hangers and she continued to scan the items that had hangers removed. Usually, a person would say "thank you". Instead, the cashier asks if I mind if she walks down to the next customer to let her know that she came in her line after she turned off her light. Appalled, I told her it was fine and she proceeded to shoo the customer to another line (not literally). Needless to say the cashier still did not say thank you. Oh yeah, I was charged twice for one item. Didn't catch it until I had been at home for hours. And I was too tired to return to the store.
Reviewed Feb. 20, 2016
I noticed a duplicate charge on my credit card and called Walmart.com to inquire about it. Before calling, I tried to compare information in my Order History against my credit card statement. Only one charge matched exactly. Due to the way they bill, it is impossible to match charges that appear on your credit card statement with orders on the Walmart.com website. The customer service representative could not figure it out either and told me to dispute the charge. Capital One credited me the amount and requested information from Walmart.com.
Walmart.com responded with what looked like a statement printout with such small font that it could not be read. Capital One rebilled me automatically upon receiving response from the merchant without investigating the contents of the statement. I called Capital One. They pulled up the Walmart statement and could not read it either. I was told to respond with a letter and continue to dispute the charge.
I decided to call Walmart.com a second time as a customer asking them to explain the charge. The customer service representative could not find an order that could have been linked to the charge. I asked to speak to the Billing department. She said that she had to be authorized to transfer me there and told me to dispute the charge again. She said that I could not speak with the billing department directly and that my bank was the only entity who could do so. I explained my frustration as a customer noting that I was owed an explanation from the place where I made a purchase and insisted on being put through to the Billing Department. I was put on hold briefly and was hung up on. At this time, my only option is to re-dispute the charge.
Reviewed Feb. 18, 2016
I went to Walmart in a rush looking for a specific item, before I had to be at work. I asked about 7 different employees where I would find this item - not one person knew. It wasn't until a stranger who had heard me asking an employee, stopped me and told me where I would find it. The Walmart employees don't know where anything is, and I don't understand what's the point of having 30+ registers when they only open 9.
Reviewed Feb. 16, 2016
I just called the Wal-Mart in New Bern Ave and every time it rung they cut me off. Now I need to find out if I left something or might have dropped something and it is in the lost and found. Is it too much to ask? What kind of service it this?
Reviewed Feb. 16, 2016
I was just in your store here in Savannah, GA, on Montgomery cross. All the lines were completely back up with customers. I ask if I could speak with the manager. The person who respond to me act as if she didn't know where to direct me. All of the customer service representative people were walking like this is not a problem. Customers were complaining about the service we were getting. As if we wanted to be in the lines that long.
Now, I believe if you want some changes in our area, we need to let the CEO, area regional manager or whoever responsible for this area need to know of the problem we're having. 'You can't fix a problem if you don't know we have a problem in our area.' So Wal-Mart we have a major problem in our area. Poor customer service, no concern for the customer, mostly no professionalism. Please address these concerns with whoever is in charge of this Wal-mart in Savannah on Montgomery cross roads. A concern shopper.
Reviewed Feb. 12, 2016
Here is my Walmart Store experience. I went to a Walmart Store 40 miles from where I live, purchased an item that did not make it into my bag (this is after I had to wait for them to check for the price since the item was not tagged). Okay 10 minutes later the price is verified, rung up and lo and behold the cashier does not place the item in my bag. I get home and begin unpacking my bags to discover that the item is missing. This is the store in Dumfries Virginia (I live in Washington DC) Store #03588, and so their solution, return to the store 40 miles away to receive either the item or refund (Joseph the Customer Service Manager at least that is what he says).
To compound the lack of customer service at the store level, I spoke with Megan at the Corporate Office who in turn calls the store and comes back online to tell me that she spoke with Shantel ** who states I need to return to the store. My question is that since this was purchased on a Walmart Credit Card, and I had the sales receipt with all the pertinent information they needed to issue a refund for the item back to my card, without me driving back to the store 40 miles away, why if they provide excellent customer service, couldn't they take the information (Credit Card Number) and process a refund? GOOD CUSTOMER SERVICE IS NOT A POLICY AT WALMART APPARENTLY!!!
Reviewed Feb. 11, 2016
Spent $370 on a refurbished computer for my son at Christmas. Worked fine for 2 weeks. Then the keys just stopped working and now the only thing that comes on is the fan. Spent 2 hours getting passed around on their customer service line only to get nowhere fast. I just wanted them to fix it. Clearly they knew the issues with computer were going to resurface but sell this garbage anyway. They only give 15 days on the return policy on computers. Even the refurbished ones. Fleecing of America at its finest... DO NOT BUY ELECTRONICS FROM WAL-MART.
Reviewed Feb. 11, 2016
Returned a shirt at Wal-Mart. They refused to give me a store credit, just cash. Would only give half the value of the item, said the reason was everything was on sale. Tags were on the item, even though I had no receipt.
Reviewed Feb. 11, 2016
Walmart.com Advertise that they can deliver an item to you the next day for an additional price. They call it the "Rush" delivery. However, according to Anh ** within the corporate office, ALL items sent out of the warehouse take up to 24-48 hours to process and it is not possible for any item to get to the customer the next day. There is NO disclosure to the shipping option, which indicates this information therefore leaving the customer to believe that the item they so desperately need and have paid additional will be received the next day however cannot be delivered the next day due to the two-day processing system.
I purchased my item on February 10 received an email the same day stating that the item I purchased "will be arrive on February 11". After checking the email, I noticed that it was still listed in the processing status. I reached out to customer services, the supervisor within customer services, and then Ahn ** within the corporate office who ALL said, "There is no way for this item to get to you the next day because it takes up to 24-48 to process." Walmart.com is deceiving their customer with the false pretense that an item can be delivered to the customer by the next day. This delivery option needs to be REMOVED from the website.
Reviewed Feb. 10, 2016
On 12-29-15, I made the mistake of ordering one TOSHIBA SATELLITE C55-B5319, Ser.#**, Confirmation #**, from Walmart.com. I didn't even open the shipping container until 01-26-16 when, upon opening it and trying to connect to the Internet, I discovered to my chagrin that though fresh from the manufacturer, the WiFi button was broken. On 01-27-16, I tried to return it to my local Walmart #1126, but was advised that Walmart has a discriminatory "15-day only" (rather than the normal 90 days) "Return Policy" against certain electronic items, including laptop computers. To tell you that I am vexed at Walmart is an understatement. Check my account list for my recent list of Walmart.com Purchases/Returns.
This is far from the only non-functional WiFi-related electronic "Piece of **" that I have purchased from Walmart.com, but fortunately, I have always followed the 90-day return deadline. I was never advised of this discriminatory 15-day return policy. Gentlemen, this is a small town in which I live. The only major shopping options being Walmart & HEB. Thus far, I have been exclusively faithful to Walmart alone and I have done so for nearly a decade. However, should my situation continue unresolved and Walmart continues to deny my return of this defective Walmart.com item, I will have no option but to switch my shopping allegiance to HEB instead.
Reviewed Feb. 8, 2016
I bought these tires on Father's Day of 2015 at a Walmart 1 hour from where I live. Due to the circumstances I was not able to buy the road hazard warranty. We get home and put the tires on my Explorer V8. Left rear tire was 15 LB low the first time I drove the car 2 days after installing. Filled it up. 3 days later same tire was 15 low again. 3 weeks after spending $650 I needed a new tire. Had a pin hole in the side wall. That is not repairable.
2 months later, on my gravel road, I get a giant rock stuck in the tire. Obviously, again, not repairable. So I put my spare on. 3 more months later, my husband is going to work, pops another tire. Again, not repairable. 3 weeks later I'm driving and surprise surprise, another flat. So I have less than 10,000 miles on the tires and have had nothing but issues.
On the plus side Walmart has been really good at working with me. So, my advice: If you have a small car and never have to drive over any type of gravel, these might be ok tires. If your car will be touching ANY gravel at all spend an extra $300-$400 and get a better set of tires. I have reached the end of my rope with these tires several times already.
Reviewed Feb. 6, 2016
I was ROBBED at the Walmart Garfield location & the store manager/security team did absolutely nothing!!! I asked her can they review the cameras the person is still in the store! She told me they are not allowed to do that & I would have to call the cops. She then went back to helping customers & left me standing there. Mind you my phone was in my purse when it was stolen! Are you kidding me? What is the purpose of having security & cameras??? I used a customer's phone to call the police! Meanwhile, the thief was at one of their registers purchasing merchandise using my debit card!!!
I'm sure if someone was caught stealing their merchandise the situation would've been handled differently!!! I want those tapes reviewed & the person prosecuted! Hopefully their staff at the store will be willing to help the police since they were no help to me! My phone, driver's license, social security card, birth certificate, debit card and car key were all in my purse!
Reviewed Feb. 5, 2016
I recently purchased an item from Walmart.com, but the incorrect item was shipped. The item does not match the description of what was shown online. I try to return the item, but Walmart will not accept returns from third-party vendors. You have to deal with the vendor directly. Did, vendor was unresponsive and did not accept returns. Be careful. Do not order from Walmart third parties. Apparently, Walmart holds no accountability to the third-party's actions. I am having to follow up and escalate my complaint through Walmart. Next I will turn to my credit card support to file a claim.
Reviewed Feb. 4, 2016
I work at the Walmart Tire And Lube Express in Siler City N.C.27344 on hwy 64 east. I have been there in TLE longer than many there now even the bay supervisor who has problems with allowing the associates in this dept. to take scheduled breaks and lunches as listed on their work schedule coming down from the home office. This creates a backlog of people at times who have to take unscheduled breaks and lunch breaks due to business at hand.
Tuesday Feb. 2nd 2016 I was scheduled to work from 10:00am til 7:00 pm. As usual after I had worked 2 hours my 1st break comes. As soon as I attempt to leave for break even though I had to take it a few minutes late the bay manager says this person and that person hasn't taken a break and why should I take one, which I reminded him that my schedule is set by home office. He responds by saying he was going to schedule me to work til 7:30 to get in tires alone while everyone else goes home as punishment for me clocking out at 7:00 pm as scheduled by home office. Like I told Mr. ** I was already over my scheduled hours which would only cause me to have to cut them later so I was going to have to clock out as scheduled at 7:00pm.
The support manager informed Mr. ** that he could not force me to stay and get in all the tires that night, but he could schedule me til 7:30 later and I would have to bring them in alone. I had all but left two stacks of tires when ** the support manager told me to clock out at 7:00pm that night. Mr. ** has not and did not ask anyone to work past their scheduled shift although he insinuated with ** the new support mgr. that if I went home they would schedule me to work til 7:30 to bring in tires alone. At the time Mr. ** was working on one car along with two part-time associates and I was bringing in tires alone.
The reason we have two tire dollies is so two associates instead of one can bring in the tires. One associate brings tires in the front and one brings them in the back of the TLE. I have been tolerant of Mr. ** mood swings adhd since he came from shipping and receiving to TLE. Despite the fact that he tried to provoke me to fight him the first week by getting in my face. This man has a problem with control. Each man in this dept. knows his job. I was certified as a service tech. by ** when she was store manager at store 2845 at least 4 years prior to her going to the Asheboro store. I know my job. This job runs fine until Mr. ** starts to over manage the job. I wish he would learn to ask employees to work over their scheduled hours instead of threatening with rescheduling them to work after the shift ends due to him retaliating because he feels an associate is not obeying his demand.
I am not a hard associate to work with. I had already assisted manager ** that day alone with unloading bark mulch off a truck which Mr. ** had me do and I was glad to do it, even though the code was for lawn and garden. I changed oil in several vehicles alone. It occurred to me that maybe Mr. ** did not get the transfer to the Asheboro which he asked me to transfer with him and I told him I wanted to remain in Siler City. This HAS A NEW MANAGER AS WELL AS SUPPORT MANAGER. I don"t feel comfortable going to them about this problem. When ** was terminated from TLE, Mr. ** came out to the TLE work area Bay, stated that ** was about to be terminated and if we did not believe it watch the office door.
This man had worked at TLE many years and was a good Christian man. I don't understand why Mr. ** did this. I feel an associate works safer when he is not feeling insecure about his job or his bills. I know Mr. ** is young and is going to make mistakes as a bay manager, but he abuses his position as a manager. He boasts about the fact that he is the boss and we should work and his job is to watch us. This is not the way our manager ** managed. He worked with us in the bay and did not rest on his morals...
Reviewed Feb. 4, 2016
I had grocery items and a large package of toilet paper delivered. The small items were thrown in the box with some items falling out of their packages and the toilet paper in a separate box was too tightly packed. I had to tear at it to get it out. If they put packing paper or bubble wrap in the other box with grocery items and a large bottle of dishwashing liquid, it would have been fine. Never again.
Reviewed Feb. 3, 2016
I spend $210.78 at walmart.com on 11/21/15 for a Step2 Grand Walk-In Kitchen with 103 Accessories. “Only” one item was broken and the local Walmart store in Las Vegas told me: "We need all articles back." "Ahhh okay, only one item was broken and you need 104 pcs. back?" Answer again: "YES." Okay I brought all items back to the store on 12/28/2015. Result on 02/03/2016 (after one month) = No Refund of $210.78, No correct response when I asked for my money with following Reference Numbers #: **.
Reviewed Feb. 3, 2016
I Work now for Walmart since march 2015, and it was a bad decision to Work for this company. I start with $11.35 even I have more experience. After one month I realize that all the employees suffer. All employees receive bad treatment even me. You have to do any kind of job even you are hired for a different position. No benefits for partial time even after one year. No medication, No dental... nothing. There is a discrimination because of the director is Indian now almost all assistant managers are Indian. I Know that even you are qualified you can't get any promotion, and after one year of Work I was shocked they increase my salary by 20 cent. I quit this bad company and I Can say that is the worst company that I worked for.
Reviewed Feb. 3, 2016
United airlines refunded money on cancelled flight. Needed to upgrade ticket to fly out of Seattle not Portland for my mother's funeral. Walmart won't refund money until the 13th of this month. I asked for supervisor 5 times I called back. Nobody could connect me to a supervisor. The refund was to instantly apply to another ticket which went from 237 to a 570 dollar ticket. I explained this to 5 customer reps. She just kept saying 13th my purchased was never refunded and now I'M unable to pay the 570 because of no refund. United supervisor even gave me his number to call for verification on the flight and was understanding in reason for buying the ticket in the first place. Purchase any other card. 100% horrible. I'LL never shop at Walmart again!!!
Reviewed Feb. 2, 2016
So I have been with Walmart for 13 years and worked a few different locations. My current location is the worst by far. Nothing but favoritism, and retaliation. The store manager came in sick as a dog for a week and got everyone else sick. 7 people in my department called in or left early (I work with fresh foods so nobody that is sick should be there) anyway, one person should have been fired (he said so himself) and they only coached me (I got a verbal), they counted bereavement against me as one of my sick days. And they have not even called him in to say anything to him (he told me so himself).
Also I found out from people in other departments as well as mine that I was going to be written up today. They won't let us trade shifts or days or anything and I had to prepare for my daughter's baptism so I had to call in and the department manager told multiple people that she was going to write me up and is also telling people that 2 people in my department are being fired that she is looking for any ** reason to fire them (I have only been given the name of one of these people). And we have a new hire that was told in orientation that they are about to fire 2 people in the department.
This store doesn't care how hard you work. They only care about how much ass you kiss. There are so many health violations and when I bring them up they are rude as hell to me. There are few people in this department that truly bust ass and work hard but because the ass kissers don't like them they will be fired. The golden child in the department brags about how she has had sooo many people fired, and if she don't like em she'll make their life hell until they quit or get fired. This is the worst store to work at. Colorado stores are filled with nothing but rude people. The thing is I don't mind taking credit for my attendance and owning that write up but if they aren't going to do it to everyone, if all the policies don't apply to everyone that's when I have a problem. I would give 0 stars if it allowed it.
Reviewed Feb. 1, 2016
Do not create an account with Walmart.com or their Savings Catcher program. It seems like a good idea until your account gets hacked. I received an e-mail notifying me that my account information had been changed, and provided me contact information. After I called the number, the individual I spoke with informed me that there had been no changes made to my account and no purchases. The next day I attempted to scan my receipt through the Savings Catcher program, and was prompted to login to my account. This had only happened on one other occasion, and the last time I checked my balance it was significantly lower than it should have been. This time when I tried logging in, the system told me that my e-mail and/or password were incorrect. When I attempted to enter my registered e-mail address to reset my password, the system told me that there was no account associated with the e-mail address I provided.
I then called Walmart.com back, at which time they told me that my account had been compromised and my e-mail address had been changed by someone residing in the UK. Obviously no charges will be brought against this person for the more than $80 that they stole from me. I requested my account be closed with Walmart.com and that any cards associated with my account be deleted. I would not advise signing up with Walmart.com because even if there is proof that your account has been compromised, they don't really make any effort to resolve your issue or reimburse you what you are owed.
Reviewed Jan. 30, 2016
I spent $247 in Wal-Mart on 1/16/16 terminal #MX388963. The clerk did not greet me, did not help me with getting the bags to my cart since her bagging station was so full before I could unload me cart. She just stood there waiting for me to hurry up. Then she started ringing up the next person and I hadn't even gotten all my bags in my cart. I left wondering if I had left something there. She never said "Thank you. Have a nice day." or anything. She was downright rude. I hardly ever go to Wal-Mart but every time I do I am reminded why I quit going there. Your merchandise isn't worth the disrespect or aggravation you go through. Publix here I come! Now there is a store that is clean and customer service oriented!!
Reviewed Jan. 28, 2016
This is a WARNING to anyone trying to buy from Walmart.com. I'm down in Miami, Florida and I have had the worst experience buying online from Walmart.com. Two week ago, I ordered a CAP Barbell 2-Inch Olympic Weight Bar, 7-Ft, Price: $61.99 Sold by Walmart.com, Order No. ** and Order #*. (one of the order number just disappear due to system reboot in one of the occasions). In the past two weeks, I have had a real nightmare with customs service and their supervisors. My order said it was shipped but the day of arrival came and I did not received an email for pickup. I have call 5 times to solve this issue and they have canceled the order and placed a new one but again, was lost in processing. Called again and same thing, new cancellation and new order.
After 15 days a got really frustrated and I requested them to refund my money at the same register I have paid in cash. You really get what you pay for! Before you buy at Walmart.com, consider the frustration of not getting your merchandise when you are suppose to, the aggravation of waiting on the phone for numerous hours and getting someone that don't speak proper English plus the real mind bending versions of supervisors that don't know what they are doing. Is it really worth it? Walmart.com com has become a Hi-risk solution. So probably, you are better off on with Amazon.com. I have placed this issue on every possible chat page out there to warn people of this risk.
Reviewed Jan. 28, 2016
DON'T BUY YOUR DOG TAGS AT WALMART. They'll get stuck in the press and you'll have to go wait in the return line for half an hour. They don't even have a "out of order" sign on the machine, knowing that other customers have had the same problem.
Reviewed Jan. 26, 2016
I ordered a book from Walmart and never did get it. When I ordered it, it showed in stock. I never heard anything. I called them 10 days later and they said they were trying to find a source. I waited another week and still nothing. I called again and they said it was lost in paperwork somewhere. I cancelled the order and was told they would send an email confirming the cancellation and that my credit card was credited back. It is now another week and still nothing, no email or phone call.
Reviewed Jan. 26, 2016
I have had no problem with the online retailers such as Macy's (which is my favorite and easiest to deal with if there is a problem), Target because some items such as the casserole crock pot is only available online. Overstock never fails me. But Wal-Mart's online price for an item was more than in their store. I picked up my order and browsed the store and found it cheaper. I contacted their customer service but never heard back from them. Will not use Wal-Mart in the future.
Reviewed Jan. 26, 2016
Walmart stole my money from my Ecard & I want it back. I have been filing my receipt every time I shop. I am then credited with a few cents that an (1) item is found to be cheaper than Menards. (NOT ANOTHER GROCERY STORE) and if a lower price is found (I) am supposed to get a rebate. So far I have LOST over $50.00 because WALMart gave my money to someone else. And will not give me my money back.
Reviewed Jan. 26, 2016
I have order many things through Amazon, WalMart, and many other online retailers. I have never had a problem with anything I have ordered online. Amazon is the best I have ordered from to date. They provide you with delivery dates, emails if your items won't be there on time, and they text and email you once your package has been delivered. They always have great packaging of your items. This makes me feel as if they care about my items as much as I do. They also ask for feedback on how your experience with them went. I have yet to write a negative piece of feedback with them.
As I have said, I order through many online retailers. I have not been unhappy at all with my purchases not being what they were described as or not coming in a timely manner and damaged. I have never had to send any item back that I have ordered. This has become my main way to shop instead of going out to the crowded stores, hoping I will find what I am in need of. When I order, I may have to wait a day or so for what I want, but it is always worth the wait.
Reviewed Jan. 26, 2016
I chose Amazon.com, Walmart.com and eBay all of which I have ordered online products with. I have never had any problems with any of these sites and I would order products from them again. Amazon, for one, has fast delivery service and an easy return process. Walmart is great if you want to order an item online and then have it shipped to your local store for pickup. eBay of course is a bidding site for products so I use this site to find the right price on an item I can't find anywhere else. I'd highly recommend all of these sites for online shopping.
Reviewed Jan. 26, 2016
I have tried to order several times at Christmas from Walmart.com and every time they have managed to mess it up. The first time it was a set of 4 tires. They sent me a confirmation email. Then when I went to schedule to get them put on they said they didn't have an order for me and refused to honor the sale price which was now over. I ordered a fishing pole and tackle box and when I went to pick it up I was told there was only the fishing pole there and they didn't know anything else. Told me I had to go home and log into Walmart.com to find out where my tackle box was, and said it was probably cancelled. So I ordered another one and had it sent to a different Walmart to be picked up.
Then a confirmation email to pick up both at the 2 different Walmarts came. So I picked up one and went to the other one to cancel the order and get a refund. About 3 weeks to a month later the Walmart store where I had cancelled the online order and was told my refund was processed called to ask if I still wanted my tackle box as they were holding it for me. I came to find out I never got the refund back on my credit card. I called the Walmart store. They told me I had to called Walmart.com. They told me to call my credit card company. Needless to say it's been almost 2 months and I haven't received my money back yet.
Reviewed Jan. 26, 2016
I just started using walmart.com within the year. I've used it several times because it's convenient and they ship for free to your home if your purchase is at least $50.00. You can even have item shipped to the Walmart store nearest to you if it's an item that needs to be assembled. For example, a few months ago, I purchased a recumbent exercise bike and another time a file cabinet. I had them both delivered directly to Walmart so they could assemble it before I received it. On top of that, the assembly is always free. If there is anything you don't like about product, even after you've had it assembled, you don't have to mail it anywhere you can return it to that Walmart. No questions asked.
Reviewed Jan. 26, 2016
I live near a large Walmart and when I order something online from them I get it delivered to that store for my pickup. There is no delivery charge that way. It is a bit time consuming because someone has to find the item in the local store's receiving area, but it is usually not more than a few minutes. FWIW I also use that Walmart's pharmacy for my prescriptions and I also order those online to be picked up there... Their meds are the same quality as anyone else's, and refill service is within a day or so and NO ONE has better prices. I just got a 3 month supply of one of my meds for under $10. I am VERY happy with their online sales.
Reviewed Jan. 26, 2016
I have shopped so many stores online it is unreal. Walmart is by far the cheapest, has anything and everything I am looking for, along with free pick up which has also been a HUGE convenience and easy experience. Thus far, believe it or not, out of all of those unbelievable stores out there that I love, Walmart has done the best. I know that may be a little hard to believe as it was for myself as well, but I am not kidding. They have everything online, they ship fast, they are always accurate and you can pick your items up at any available Walmart store. Even the Neighborhood Markets. I have not had to return one thing yet either. I love everything that I have bought and it always fits great too. I unfortunately cannot say this about other stores although Walmart is certainly not the only store that I shop at online. I've just had the best experience with them. Quick, Easy, Affordable and Convenient. 5 Stars here...
Reviewed Jan. 26, 2016
I have had very good experiences with Walmart.com, especially on free shipping or less than $35.00 purchase. The items usually come very fast and Walmart's return policies are great! It is very safe using the American Express Bluebird card because you control the amount that is available on your card. For this reason, I would recommend online shopping with Walmart. However, be very careful to check if the product is sold by Walmart. Sometimes other companies are on the website not associated with Walmart. I have ordered from them when Walmart was out of stock and did not have any problems but, they have different return policies that I did not care for. In addition, please remember to check all return policies on the item you purchase as it will state "Do not return to Walmart." Employees cannot take back items that come from other stores.
Reviewed Jan. 26, 2016
I have used a variety of online retailers over the past several years. I have found in general that it is easier and less frustrating buying online vs fighting the crowds to go to the brick and mortar stores. I have had some issues which mostly included receiving the wrong merchandise but typically these have been remedied quickly. One exception was eBay where I never received the items and never received a refund, but this I believe was due to the seller and not eBay itself.
Reviewed Jan. 24, 2016
I purchased some Ol Roy basted dog biscuits yesterday for my 1 year old pit bulls. After giving them 2 of them to eat this morning, I noticed one of my dogs had hives all over her. Hopefully she starts feeling better. She is a white dog with pink skin and may be more sensitive than her sister who didn't get hives. I will not give them anymore Ol Roy products.
Reviewed Jan. 24, 2016
I purchased several items from Walmart via the Internet. I received all of the items but one of the items, a pair of jeans that I ordered, came to me 4 sizes smaller than I ordered and the product was a different pair of jeans than what I ordered. I went online and requested a replacement and received a shipping label and sent the jeans back. It said in the email that I would receive an email soon with order number and tracking details for the replacement items (never received an email). I spent time on 6-8 phone calls attempting to get a refund, speaking with 4-5 customer service reps who spoke very little English and were not familiar with the products and could not help me. I was put on hold for 10-15 minutes each time and disconnected several times. I returned the jeans on 12/23/15 and have not received a refund or any new product.
As a first time Internet buyer with Walmart, I have to say that I will boycott this company in the future and will never purchase anything from them again. I eventually went through Paypal to see if I could get the $20 back that I spent on the jeans which I don't have and returned previously with no new product sent. If this is what Walmart serves up, no thanks! Very disappointed with the entire Internet experience with them and the poor customer service and the entire way they have handled the situation. I will never buy from this company again and will tell everyone that I know to not buy from them either. Horrible experience!
Reviewed Jan. 23, 2016
These idiots don't know what they're doing. Any wonder Sam's venture has the worst rep as a mass retailer. I swear this dept, if one can seriously call it 'Technical Support', is staffed with a bunch of college dropout wannabes. I had problems with the login, for completing my online order. Kept telling me 'invalid email', or 'please reset my password'. Upon clicking the Reset, it kept popping up a notation to simply use my old password instead. Huh???
I refreshed my screen a few times. Same issue. Called Web support and spoke with a gal with obvious Eastern accent. The usual canned "sorry for the inconvenience" blather. Briefed her about my login and password reset issue, and she blathers endlessly about clearing my cookies and perhaps removing some applications which may be interrupting or interfering my login. Completely irrelevant to my login issue. It was obviously a site problem, but she stupidly ignored that. In fact, told me to Logout---and then try logging in---then call TS back 30 minutes later... I've dealt with my share of incompetent "tech support" clowns, but this one----took the cake.
Reviewed Jan. 22, 2016
Me and my wife walked in to Walmart to buy a car seat. We found the one Graco, 39.97. Took it to the register and it rang up as 79.98$. When we called the store manager Jeffrey over he was the most disrespectful person I ever met in my life. When I approached him he first didn't even make eye contact or not even listen to me. We walked over to the car seat section and I was right, it says 39.97 but he said that they were doing a reset. After that experience we dropped everything and walked out. Will never ever shop there. Worst store ever and the manager's zero respect. And we used to shop there every week but never again. Will go to competitors to pay 100$ more but will never walk into a Walmart again.
Reviewed Jan. 18, 2016
I bought several packets of honey-roasted turkey from Walmart about a week ago. Today (January 18th) I open one of the packages and the meat is moldy... Note: I took pictures of meat and the package.. Note the package date is January 23, 2016. Which means the meat been bad if it's moldy already. Something has to be done about this.
Reviewed Jan. 16, 2016
Wal-Mart store: 4004 Lawrenceville Hwy. NW Lilburn, GA, 30047. I purchased at Wal-Mart today an electric toothbrush for my grandson. I selected a brush styled as a cartoon character I knew he would take interest in. When I got the toothbrush home I discovered that the back of the package had been ripped open resealed with packing tape. A KIDS toothbrush??! I mean, something you put in your mouth Seriously? Opened, compromised, resealed and reshelved. Naturally, I did not give this to my grandson. I went back to the Wal-Mart store to talk to a manager about this situation. I found it highly concerning that the Wal-Mart employee that put a used kids toothbrush back on the shelf did not find that action concerning. I wanted to know if Wal-Mart management found this situation at all concerning.
I also noticed there was a sticker on the back that says: Reduced 25% Now: $3.75. This indicates that more than one person must have made the decision to sell an opened, compromised toothbrush. I spoke at length with a young lady who was a customer service manager. She then brought her supervisor into the conversation. This man told me that his name is **. ** is about 60 years old, fit, ** and employed at a high enough level to know that all customers are in the wrong prior to being bothered with having to converse with them. I asked ** if he thought it was appropriate to restock a compromised personal hygiene item such as the toothbrush I presented to him. I pointed out that someone at the store apparently thought it was perfectly fine since a 25% discount was also being offered and asked him if he would feel comfortable putting such an item in his own mouth.
** response was appalling. He immediately said, Quote: It doesn't have to go in your mouth. People can buy a toothbrush to clean other things. There are more than just one use for a toothbrush. OMG!!! More than one use for a toothbrush Sold at Wal-Mart, in the middle of a display filled with (presumably new) toothbrushes perhaps also not intended to be used for brushing teeth. Really. Really??? Am I the only sane person left on earth?
Reviewed Jan. 16, 2016
I purchased 2.98 lb of Pears from a bin just beyond the entrance to the food section of Holly Springs Wal-mart on 1/15/2016. The bin clearly posted a black and white sign pricing the pears @ $1.47/LB. At the register I saw $1.67/LB for 2.98 LB on the display. I watched for a discount line item to appear. None did. As there were a few more items to ring in, I stepped back over to the bin, still just a short distance from the checkout register to confirm the $1.47/LB. Confirmed. The bin was standalone and only pears were in the bin. So there was no room for confusion with another product. I stepped back to the register and told the salesperson that I was not mistaken. The salesperson told me she could not help me but that I should take the matter over to the service desk. I was short on time but felt that I could not let the matter go since it was so obvious an error on one of the first items to catch a customer's eye.
After waiting for 10 minutes behind three customers in line, the service clerk scanned my receipt, asked another associate to check the produce 0 department, and pressed buttons on her console. She asked me to sign a scanning device. I did. The display flashed 38 cents. I stated, "20 cents per pound on nearly three pound should be an overcharge of nearly 60 cents." She said there were taxes. She looked perplexed and punched in figures on her handheld calculator. I asked, "How much taxes were on produce?" She said, "2%." I said, "2% of $4.50 is about 8 cents." She looked perplexed, then opened a drawer and handed me 38 cents.
I left thinking, I'm going to be late back to work for the sake of about 20 cents. I realized that somewhere the 20 cent error had been deducted from my refund. I decided since this particular Wal-mart is so aggressive about security, I would log this experience on the web. I feel that trust is a two-way street. They don't trust their customers to not steal, and now I know I cannot trust Wal-mart to not overcharge me. I've never made an issue of incorrectly priced items before at this store. But every time I've noticed it, the error is always in Wal-mart's favor. I may have even been taxed twice on this one purchase!!!
Reviewed Jan. 14, 2016
I bought a pair of Wrangler relaxed fit jeans at Walmart, which I have wore these for years but these I just bought in July of 2015. And today January 2016 and hardly worn as I do not work in these but I noticed that in the back where the rivet in the pocket was torn and a rather big hole, and I didn't catch it on nothing. Now Walmart only has a 90-day return policy, so I get taken for the money and a pair of junk jeans. Wow, don't make them like they used too. Buyer beware.
Reviewed Jan. 14, 2016
I put a lay way for Christmas. And on the 19th of December went to get it out, I was told it would be ready at three came at three, then I was told five because it was on a slab and they had not reach it. I came back at five and then I was told to come back the next day. I call and they told me to come in. Came in, wait three hours, and I was told that it was sold. They was going to reorder it. It was a CHRISTMAS PRESENT! I was told that it was not going to be in until after Christmas. They order it again, and I decided it was not fair to give the christmas after christmas, so I cancel the order. At this time I still have not yet received the monies due. Friends told me that is easy to give them your money, but it hard to get the money you owe back. I WILL NOT EVER GO TO WALMART AGAIN AND WILL NOT REFER ANYONE TO THAT COMPANY. BAD BUSINESS.
Reviewed Jan. 13, 2016
I used to have lots of photos uploaded to walmart.com without difficulty. I used to search the website for various items without problems. But walmart.com it appears is trying to become AMAZON.com. Walmart has been the largest retailer in America for a long long time. But now walmart.com has taken on selling products for 3rd parties and advertizing them on the Walmart website. The site has become so large it takes, and I have timed this numerous times, up to 5 minutes to load walmart.com. And once loaded it takes an additional 4-5 minutes to search or look at details of an item. Surfing the site takes forever. I have been looking for a new bluetooth for months, but it takes 30-40 minutes to move around on the website that I get discouraged and go to other websites to find the items I'm interested in.
Realistically the 3rd party items I've purchased off eBay or Amazon have generally been ok. I don't have any problem moving around on these websites or any others so far. But a number of the items (such as the bluetooth I just notified the 3rd party seller on eBay that I was sending it back due to its inferior quality) are cheap copies of the real brand products and much lower quality. Walmart YOU are a great company. SAM WALTON was a great man. He cared about his customers and his employees. He would turn over in his grave if he knew the way Walmart has changed since he passed away. I have transferred ALL my medications to another pharmacy, and I do not go to Walmart for anything unless I can't find the product I need elsewhere. I am a very sick individual. I have purchased almost ALL my cell phones and accessories from Walmart.
I used to check on walmart.com to see what was available and if it was available at one of the many Walmart stores in my area, before driving from store to store to find out its availability. Very convenient for a sick individual. My checkbook used to be almost constant entries from Walmart purchases. When it takes so long to move around on walmart.com I search other local store websites for the product I want or need. E.g. Recently wasn't able to get Walmart site to finish loading. So during my web search for the product I found a sale ($5 off regular price) on Target website. It was available at local Target stores on same sale. Honestly I've never been a fan of Target, period. But guess where I went to purchase multiple packages of my needed product while it was on sale there.
If I could have loaded the Walmart website for the product availability I would have purchased the item from Walmart and never even found the sale at Target's. Be the store I've always loved. Stop trying to be the number one online retailer like Amazon. I won't even go into the lack of employees on the Walmart stores that always used to be available to help me find the items I needed after a reset! Thank you for allowing me to express my concerns and frustrations concerning MY STORE.
Reviewed Jan. 12, 2016
I went to the Walmart in Brewer, Maine to pick up a replacement filter for my fish tank. I walked by the live fish and stopped when I noticed that the betta's only had about a half an inch of water! I was astonished! Do the Walmart employees not know that fish need water to breathe? I saw a young man nearby stocking a shelf so I asked him if he would come look at the Betta's. I pointed out that there was only 1/2 inch of water and it was absolutely not okay with me and in fact, was animal cruelty. The young man agreed and said he would go get the "guy that takes care of the fish" to come put more water in the cups.
I was down the next aisle when I hear someone saying "You can't put a lot of water in the cups cause it will shock the fish." So I march back over to the live fish. I say, "So you not see that they need more water? You know that this is animal cruelty? They may just be fish but they have a right to be able to breathe!" I spoke with a manager that agreed with me and said she would take care of it. I thought it was common sense that fish need water to breathe and live. WALMART STOP SELLING FISH IF YOU CAN NOT TAKE CARE OF THEM CORRECTLY! I will be checking on the fish department on EVERY shopping trip to Walmart and I WILL make light of ANY animal cruelty that I see!
Reviewed Jan. 12, 2016
I like to do a lot of shopping online. Trying to navigate Wal-Mart's website is the most frustrating, nerve-wracking experience ever. Constantly having to reload the page. Takes forever to navigate page to page. Numerous times I try to access items in my cart to buy and it won't let me. Says it can't retrieve the items in my cart and to try again later. THEN I'll get emails from Wal-Mart saying I have items in my cart. "You forgot something in your cart". Really? I can't access it!!! So many times I just flat out gave up and bought what I needed on other websites and have been better off for it.
I thought this company was a big time multi-billion corporation. Yet it can't seem to have a decent easy to navigate website for their online shoppers. You would think that it would be topnotch considering. I'm thinking that it does not matter to them how much money they are losing to other businesses because they already make ungodly amounts of money as it is. They won't miss it. And what's the deal with the "long running script" that keeps popping up? Slowing it down more than it already is. A 1-star rating is more than they deserve. I would have gave them zero if it would let me.
Reviewed Jan. 12, 2016
I purchased an air mattress for guest over the holidays. When I opened the box and tried to blow up the mattress, it would not inflate. I went to Walmart to return the mattress within the 15 day period and was told that I could not get a refund, that I had to exchange the mattress for one of equal or greater value, however you do have to pay the difference. OK, I no longer needed the mattress. My guest slept on the couch and recliner. There is a "Airbed Return Policy" that is located at customer service that you can see when you return the mattress, not in the dept. where the mattresses are located, or at the checkout counters, where consumers can be notified BEFORE they purchase the mattress.
But, the policy states that "Airbeds returned within 15 days with a receipt (which I had) that are not defective and have been opened or used will only be exchanged for an airbed of equal or greater value. Airbeds that are not defective and have not been opened are eligible to receive a refund." That is the policy word for word!! It DOES NOT state that an airbed that is DEFECTIVE and has been opened is not eligible for a return, just "airbeds that are not defective and have been opened or used will only be exchanged for an airbed of equal or greater value". When I tried to point this out to the person behind the counter, she tried her best to turn it around and make it say that it included airbeds that were opened and defective, which it CLEARLY DOES NOT!!!
So, I exchanged the airbed for another one with the help of a manager because I was in the process of going ballistic. She did allow me to exchange the mattress for one of greater value without paying the extra money. I asked the manager if I can open the bed and make sure it works before I leave because I will not be put through this process again. Of course she told me no. How can one make sure a product works without opening it and trying it? Walmart is selling DEFECTIVE products and not giving a refund! I WILL NEVER purchase anything from Walmart again in my life. Please beware. Before you purchase an airbed from Walmart – IF IT IS DEFECTIVE, THEY WILL NOT ISSUE A REFUND!!!
Reviewed Jan. 11, 2016
I opened a Walmart credit card with a 300 credit limit and when I went to post a payment it reported to the credit bureau that I made a late payment? So I went online to Walmart to correct payment date and all was fine. I decided to request an increase and was denied then I went online and was told by Credit Karma that Walmart closed my credit card which adversely affects my credit. I was told to re-apply and I did and I was not approved. This affects my credit and I am not happy. I was told I was sent a letter?
Reviewed Jan. 11, 2016
I've worked for Wal-Mart for the better part of a decade so have experience in most areas of the store. This is not a bad place to work in terms of the actual stocking and binning and so on, but there is an absurd amount of bullying and politicking up the ranks by people who do nothing but badmouth others and kiss manager butt. There are seldom ever any consequences for people who do very little work, other than the higher ranking managers will inevitably find their way over to that person to chit-chat from one night to the next. But if you're a hard worker, you will be mistreated, laughed at, mocked, abused and overworked. While you are struggling to get 20 hours or so of freight done in your area, there are going to be CAP team people, IMS associates, cashiers and CSMs, and even your own managers laughing at you.
If that isn't demoralizing and demotivating, I don't know what is. Oh, and while you're working to get that 20 hours of freight done, the rest of the people on your side of the store will each have around 3-6 hours of freight and most of them will have help, so will be standing around sniggering at your expense. This isn't once in awhile. It's all the time. The harder your job is, the more you have to endure this stuff, and the more you give, the more you get crapped on by the people there.
There is no work ethic at Wal-Mart. No one acts professionally or appropriately. Someone is always talking badly about you even if you're standing only five or six feet away as if you are so far out of earshot that you couldn't hear them. No point going to the higher-ups to report harassment. Then they just focus their frustration on you. It's easier to discipline one hard worker who keeps quiet than it is to discipline thirty lazy good-for-nothings. So your life just gets harder while the other person can get away with more and more and more and get promoted, and enjoy a comfortable job-for-life in a place where they deliver almost no results.
I've worked in places that were physically a lot tougher than WM, but this is the most hostile, unhappy place I've ever worked at. The only time I hear Wal-Mart people being happy is when they are hiding from some work and laughing at someone. What a nasty bunch of people in my store. I cannot in good conscience recommend anyone to go to Wal-mart for employment, unless you are a lazy, manipulative human being who enjoys social games and politicking. If that's the case, apply now! You were made for Wal-Mart. *eye roll
For the rest of you who still believe that hard work pays off and that it's good to treat people with kindness and consideration, steer clear of this place, because you will get kicked again and again and again until you eventually become so jaded about humanity that you start going to work with the goal of purposely staying away from everyone just to survive. The people at Wal-Mart, management and otherwise, are lazy and cruel.
Reviewed Jan. 9, 2016
I ordered Tea from Wallmart online as they are the only ones who seem to have it now. Did not get the Tea. What I got was Bounce Dryer Sheets so to say the order was screwed up is understatement, right? And in the shipping package no invoice so that's another screw up too
Reviewed Jan. 8, 2016
Purchased a Body solid Plyo box from third party advertised as a 4 PIECE SET. Company sent me 1 piece!! Third party refuses to refund me, and Walmart says they cannot do anything! Corporate at Walmart is useless. I wasted so much time on phone calls and emails and no help. Third party told me that if I paid Walmart then Walmart should refund me not them. So I am pissed that nobody at Walmart has been able to help me with this refund and is unacceptable! After my complaint, lady from Walmart admitted there was a mistake on the website which doesn't help me. Incident #**. Walmart you sold me wrong product that I did not purchase! Give me my money back.
Reviewed Jan. 8, 2016
I called to see if they had an end table that was online and I was told to go look for myself because I person who was looking was too lazy and wouldn't do it. It was rude and I will never go back to Walmart.
Reviewed Jan. 7, 2016
I've worked for Walmart for 4 years. 7 if you count the 3 years of credits I started with. Minimum wage in my area has just gone up again and now I'm making minimum wage. I at started 10.40 an hour. I just got my raise and making 10.60. A brand new associate can start 1 position higher than me and make the same or more. Not to mention I have to work here 30 years now with the way raises are handled to even hit my pay cap of $20 an hour.
Reviewed Jan. 7, 2016
Never order anything online from this store. The wait on hold for customer service is 50-60 minutes at times. I ordered a coffee grinder on Dec. 27th, 2015 online to be delivered on Jan. 6, 2016. I called the Walmart store where I was supposed to pick up the item yet and it was arrived. After calling the customer service and chatting with one of them, I was told that, "The item would be available in 48-72 hours and because of this delay the store is going to report it as lost in store and they will issue you a refund. However, if you would like we could start tomorrow a replacement as a back up of the original." !!!??? This is the most stupid thing I have ever heard from a customer service. I would never go to this store anymore as it is to me an insult to myself.
Reviewed Jan. 6, 2016
While shopping at Walmart I made the horrible mistake of asking an associate a question. I was insulted; basically called a liar and screamed at. I was walking away and she got another head associate and was talking to her. The woman came to ask if she could help me. I tried telling her I was going to another Walmart, but she insisted so I went to show her what I needed that wasn't there. NOTHING NEW! In the meantime, this associate was out in the main aisle walking towards me, running her mouth. She just wouldn't stop! I turned around, looked straight at her, pointed my finger at her and told her she had better stay where she was and I meant exactly what I said. I am 71 years old. REALLY??? I thought she was going to attack me.
I went to the manager of this store. Did they do anything? Of course not! Then I find out from another employee that she did the same thing to another male customer and was reported. Did they do anything about that either? Of course not!! And... She is still there. All they did was move her to another department. That really resolved the issue. It is really bad when you go into a Walmart; you are the paying customer and you have to be attacked by one of their employees. REALLY? What I want to know is this... With all these complaints why are these people still in business? Why hasn't something been done? Talk is cheap!
Reviewed Jan. 6, 2016
I have never liked this company to begin with. Reading the reviews I see that what I am about to put is not all in my head. I work part time, so part time it's one or two days a week. Even so, I still have issues. I am never late and I am very quiet. I do my job then I go home. But this is one of the Walmarts in the District of Columbia and they are having issues. The things they are doing will come to light, if it's not by myself it will be by others because their retention rate is high. They hire very unqualified managers and a perfectionist store manager who doesn't really care how you feel, with some other problems that may need to be addressed.
They are cutting hours and not to mention, don't bother doing your availability because they will do what they want and as I was told "call out" or come in anyway if your schedule is not correct, wait that if you have one. If you do not, you do not come in to begin with - meaning the two weeks with nothing up there, I do not come in. No I know that can't be legal. I am also a student and they thought I put when I could work they continue to give me what they feel.
I have nothing short of great work ethics and these people act so uncivilized. Their day will come. DC did not want them here in the first place. They were nothing short of correct. I record everything and I keep my proof. It is very sad that a multi billion dollar company would be unjust. I want nothing to do with the company. I do not even shop there or any of them.

Reviewed Jan. 6, 2016
What is wrong with you people at Walmart? A customer orders a LARGE item online (a MATTRESS) & so needs to rely on the ship date that is stated when the order is placed, and not have it ship out one week earlier! People have lives you know - we have to work to pay to support your business through our purchases and we can't just take off of our jobs because your stupid shipping dept decides to ship out at random whenever the hell they feel like it, totally ignoring the ship date that the customer received in the confirmation email! I even attached a NOTE to my order stating ITEM CANNOT BE SHIPPED EARLY... as I do NOT have a bed to put mattress on before the ship date, and I need to make arrangements to be home as well. (Have to work to PAY for your products!...duh!)
The order stated it would be delivered on Jan.12th, then the immediate confirmation told me it would be delivered on Jan.11th! (So even your system can't get it right from the start!)... So I email Walmart to confirm what the exact date is (because I need to be home for this large shipment) and I also reiterated that it CANNOT BE SHIPPED EARLY! as all my past ONLINE ORDERS thru WALMART SHIPPED a MIN. of a full week EARLIER than THEY STATED! So the mattress cannot be just dumped at my door (with me trying to haul it inside). I live in a senior community and I have no car, that is the reason and the only reason I ordered it online!
So after all my time and effort of emailing and including notes of DO NOT SHIP EARLY, and the answer I get to my email confirming that it is to be delivered ON JAN.12th.... then TODAY (Jan. 6th) I get an email from FEDEX that it is being delivered today! WTF!? I am at work, and it is RAINING today too!... So now I'll have to deal with a wet mattress sitting outside my door with no place to put it (the bed arrives Sat. & that is why I ordered the mattress to come later but of course Walmart has to screw everything up again by delivering a week early!) Who does this **?
I called Walmart and was told 'we can't do anything, you'll have to contact Fedex' so I call Fedex and they say they can only hold it if I want to pick it up (duh... ordered online cause have no car!), or they ship it back & I have to reorder (which I can't because I paid with a cr cd that ran a special financing offer that expired 12/31st so that wouldn't let me reorder without now having to pay interest on a new order.)... So basically Walmart never gives a ** so I will never order from you people again!
If you just fulfil your orders based on when you feel like it, and totally ignore delivery dates in confirmations you send out, then I'll only use AMAZON from now on.. At least I know I can count on what they confirm! Thanks for screwing everything up on me... Nice way to mess up someone's new year by making them have to lose a full day's pay and sit at home for a mattress delivery that wasn't suppose to arrive until NEXT WEEK! You are like all the rest, it's all about $ & the customer can go screw themselves.
PS: Even Walmart's website doesn't work for trying to leave Feedback.... You go thru all the time and trouble of filling out a useless online form, only for it to ask (at the END) 'which STORE' it pertains to.... even when I never clicked off a 'store order' option because I ORDERED ONLINE for God's Sake! Walmart can't get anything right when it involves anything to do with online ordering.... Move into the 21st Century and get your act together!
Reviewed Jan. 6, 2016
On December 28, 2015 I came into the Walmart Auto Center at 10:29 a.m. to receive two brand new front tires. 3049 S. Oakes RD. Sturtevant, WI 53177. On December the 31st my TPMS light came on, so I figured that Walmart had not inflated my front tires to the proper pressure. I scheduled an appointment with Frank Boucher to fix the TPMS problem with my car on January 5, 2016. During my appointment, they discovered that I had a broken stud and missing lug nut on right front tire, faulty TPMS valve on one of the tires.
I returned to Walmart on the same day and they stated that the stud was broken before they serviced it. ** states that if it was indeed broken before they installing the new tires they would have not fixed. ** then states they would have fixed it because I was waiting a long time and they did not want to turn me away. The head of the Auto Center at Walmart claimed that they do not fix cars with broken studs, and that I exhibited disorderly behavior while I was at Walmart. He also accused me of breaking the stud myself; he accosted me, asking for proof that they broke the stud.
First off, if the stud was broken before it was serviced in Walmart, in accordance to their claim, they would not have serviced my car. I feel that it is unjust that they would attack me personally, and would not admit their careless and poor business practices. Since this issue involved my car, I feel that this incident could have endangered my safety and well-being.
Reviewed Jan. 5, 2016
I went to Walmart in Salt Lake City UT on Hope ave @ 730 am. When I got in the store the door greeter started to chase me down just to harasses me. I got halfway to the back and she said that I was pushing the wrong shopping cart. Nothing was wrong with that cart. Every time I go to that Walmart that door greeter chases me down in the store. Not going out but going in. I called the manager and he said if I still want to go to that store to use the other door or go in after that worker gets off. So I went in to talk to the manager and that same door greeter chased me again. When I got to talk to the manager he look at the surveillance and told me that the door greeter was in the wrong. But nothing was done about it. I have talked to others that had the same experience. That store is a nightmare all the way.
Reviewed Jan. 5, 2016
Let's talk about our local Walmart for a moment. I went in Sunday morning, Jan 3rd around 8:30 for grocery shopping. After approx 45 minutes, I make my way to the checkout with my $200 worth of groceries, only to be told by the cashier that they had no bags. She said she would be able to give me one recyclable bag, but I would need to buy a box of trash bags to bag my groceries in. REALLY??? Why should Walmart's poor inventory control be passed on to the consumer? The cashier from the next lane helped to bag my groceries (in my own trash bags PURCHASED from Walmart), and she also stated that this would be the policy in order to handle this from her manager on duty. Once I arrived back home and unloaded all of my trash bagged groceries, I wrote the corporate Walmart office a letter to express my displeasure.
Tonight I received a phone call from the manager of our local Kitty Hawk Walmart. He apologized for my experience, and I may have been appeased by this. He, however, blamed my cashier and said that this was not the way the situation should have been handled. SERIOUSLY??? She was doing what she was told to do by her manager on duty!!! Here's a thought: Why didn't you put a sign on the door letting customers know that you didn't have any bags??? Is this the way that you treat your local patrons??? I live here, work here, and shop here, 365 days a year. We are your bread and butter right now in the off season. We may not have a lot of shopping choices here, BUT WE DO HAVE CHOICES!!!
Reviewed Jan. 2, 2016
I stopped in at Walgreens on Christmas Eve to get a couple of stocking stuffers; I was sold a Dr. Scholl's foot massager. The item was not on sale, it was not marked "clearance", neither the store nor the display stated or hinted that the item was defective (did not state ANY limitations--- if I had known it was defective, I would not have contemplated making it a "gift"). I paid full price for the item, took it home and presented it as a Christmas gift, only to find that she already owned a similar product. I returned the foot massager, unopened, to the place of purchase---only to find that the store had it marked in their transaction records as "not returnable". THIS WAS NOT THE TERMS OF THEIR SALE. THIS WAS NOT THE TERMS OF MY PURCHASE.
Clearly, their sales clerk knew at the time of the transaction that the item was unreturnable junk since he made an immediate notation to that effect. He simply did not feel impelled to advise the unsuspecting customer. I know that I was cheated, that the transaction to have been an outright fraud (all indications show this to be company policy). Query, how much (other) junk is palmed off on unsuspecting customers in the inner city, only to have their refund requests summarily denied? I KNOW THAT I HAVE BEEN CHEATED. Please assist me to disgorge this unjust enrichment from these unscrupulous businessmen.
Reviewed Jan. 2, 2016
Walmart said they would not cash any Veterans Checks from Missouri. That's where the checks come from. They are discriminating against Veterans. I'll never shop there again.
Reviewed Jan. 1, 2016
The cashier was very rude. I attempted to go thru the customer service line to put money onto my Wal-mart card and the cashier didn't want to do it. I stood in the line for 30 minutes to get told they don't put money onto the Wal-mart money card at the Customer Service area anymore. I've always put my money onto my card at the customer service center so what is the problem. I was trying to send money home to my family and couldn't even do it because of the cashier.
Reviewed Dec. 30, 2015
I purchased a Samsung TV on Cyber Monday November 2015 through Walmart.com and I received it with the screen BROKEN. I have yet to receive a refund or exchange. You call Customer Service and Walmart says to deal with the third party that handled shipping and so you are transferred to Tigerdirect. You are then on hold for OVER an hour and are told you will be emailed a return label and you NEVER receive it. Walmart.com also does not want to help or process the refund in-store or by mail. They want NOTHING to do with it even though I bought it on Walmart.com.
Also, the Samsung warranty cannot be honored because it was a shipping damage and not a manufacturing defect, so MY WARRANTY IS INVALID and cannot provide me with an exchange. I called and left SEVERAL MESSAGES for the manager Roger a.k.a. Rogelio and I never received a call back or a resolution. I got hung up by Rich and Jose who are BOTH poor customer service reps and are NO HELP. My next step is to call Fox 5 news and or open a civil case. STAY AWAY FROM TIGERDIRECT AND WALMART.COM.
Reviewed Dec. 30, 2015
Terrible, just terrible. I ordered Christmas decor WEEKS before Christmas. Half my order arrived. Customer service contacted me AFTER CHRISTMAS!! Stating they'd be happy to resolve this issue. After days of back and forth emails, I was told I'd get a refund for the things not arrived. THEN, I was told to contact ANOTHER DEPARTMENT. SERIOUSLY!?!? WTH?! Now, I have to start this entire deal over with another Walmart failure. The stores are WAY WORSE! Employees are miserable, and have no desire to do their job. Awww... the pleasure of stellar company. NOT!! Go somewhere else. Walmart simply SUCKS!! After all this negativity, whomever may be reading this, just stay away. I'm out of $$$, Christmas decor and super frustrated.
Reviewed Dec. 29, 2015
If you have no benefits and are out sick or injured, you must call in. You wind up with massive points against you leading to be fired. Having no benefits you have to compensate your own pay. Ok. When you have the Dr. Note turned in on time called on time and discussed how you was going to be compensated. Such compensation would be using your personal, sick pay, and or vacation time. You look up your pay stub in advance, to find out nothing was completed. You decide to call and find out about it, because they have not completed their job.
The response only upsets you more. Here is the response: "Oh I'm sorry your information was right here in front of me, I will fix it." Wow so when will I see this change? Answer: "On your next pay check." In the mean time your bills are due and my house payment is due. Now I have a 5 day eviction notice to vacate or pay the amount. Pay with what? Go where with family of 7? Thanks for forgetting about me. Thanks for shopping at Walmart. Thanks for busting your butt for nothing. So please people be considerate of people trying to provide you customer service or help you. Ask them how they are doing for a change. This may be one of their issues.
Reviewed Dec. 29, 2015
Walmart.com lists items on their website, sells them, TAKES YOUR MONEY! But when you have an issue they refuse to deal with you stating the item came from another company!? How can this be legal!? AVOID WALMART.COM. (And Walmart altogether for that matter- lonnnggg lines and bad business practices!!!)
Reviewed Dec. 28, 2015
I purchased each week in November, until the week of Christmas, pajamas for a local nursing home as Christmas gifts. I ended up with five pairs left over. I went to return them on Dec. 23 and was told I couldn't return them since I had returned three times during the year. I had no idea of this practice and nowhere is it advertised. I asked a manager on duty how was it that commercials and advertising make it sound so simple to return items but they were telling me I couldn't for a reason not being advertised? That seems like false advertising to me! I would make sure to keep receipts if I had known as I'm certain others would. I feel this is unfair. I've had several bad experiences with this store in the past year which I report but usually do not receive any type of response.
I witnessed a employee return a salad that had been 3/4 eaten and he was given a full refund with no problem. He told the young lady that he found a hair but she never even looked. My sister was hit by a young man collecting buggies, I witnessed a female employee being RUDE to a senior gentleman because he didn't know how to use the payment keypad. I told her she was being rude and didn't need to be working with customers. She told a female pharmacist who told her "Don't worry about it". I've had to wait on a cashier to take a personal phone call before she checked me out and heard many complaints from employees about their job, etc. What has happened to customer service?
Reviewed Dec. 26, 2015
It never showed up. I called the day after Christmas and Walmart said they delivered it to FedEx - no refund until it's delivered. FedEx said Walmart created a shipping label but never delivered it to them. After 1.5 hours and three phone calls, they are finally going to refund my purchase price of $180.00. The item I ordered was a basketball hoop for my 8-year-old. That was fun explaining to him why he didn't have it on Christmas morning. And now we have to wait up to seven days for the funds to be deposited into my account. Walmart did not even offer anything for my inconvenience. Everything I ordered from Amazon - delivered by UPS - was timely. Never again!
Reviewed Dec. 26, 2015
On Christmas eve, I got an email that my card was declined because it was lost or stolen. I called Walmart money cards customer service and they blocked my account. They keep going on about an unauthorized transaction. Problem is the transaction is not disputed. There were two duplicate transactions posted to my account for the same amount 3 days apart. When I called the vendor, they showed me proof that on their end, it was declined because of the wrong date. The customer service rep saw the error and instantly refunded the money because one was an error which they immediately recognized and fixed and returned the transaction back to me.
I have been on the phone with customer service all day on Christmas. I even asked how to get cash out. They want my kid to go hungry for 8 days before the card will be expedited. I am already grieving I lost my precious on December 8th and now I have no money for 8 days. 8 days with no food. I am so depressed and scared. Only one lady offered me a solution to take the money and put it into PayPal. But I am so screwed because I need cash. Please help. I have lost everything because of their screw up. The worst year in my life.
Reviewed Dec. 25, 2015
I stop at Walmart to get some plants but instead of plants, I get upset to see how terrible they maintain the plants. They do not water them. Very bad experience. Hopefully the managers and supervisors do their job, telling employees what to do.
Reviewed Dec. 25, 2015
Troy is the worst Walmart ever!!! I'm so mad I had been in Walmart for 2 hours. I had to get some last few gifts and my whole Christmas breakfast and dinner. I am next in line and realize I left my card in the car. I go to the door and ask the clerk, "If I go out can I come back in," and the situation. She say, "yes, I'll watch your cart." So tell me why they wouldn't let me in. I explained to a man guarding the door what happened and pointed the cart out and everything. They close at 8 and it was only 745... He said people who work here would like to see their families. I would have went earlier but I was working 9 days in a row. Not only did they ruin my Christmas, I'm sure they ended up taking more time to unload my full cart than it would have if I could have just checked out!
Reviewed Dec. 25, 2015
Wal-Mart in Kearny NJ is the worst. I ordered all my children's presents online since I'm always at work so all I would have to do is pick it up. All the items I chose were said to be in stock and would be ready days before Christmas eve. On Christmas eve I receive alerts saying my order is cancelled and delayed. Really Walmart? Oh and now I have to wait days for a refund and all stores were empty Christmas eve so I just had to get what was left to make some sort of Christmas for my children. Thanks a lot Wal-mart.
Reviewed Dec. 25, 2015
I purchased an order on the 13th of December and it said that would arrive on the 22nd at the store. When I got no notice I checked FedEx and it said that there was a ticket created but did not receive the merchandise for Walmart. So I called Walmart and they informed me that it was still in the warehouse. This is a Christmas gift and I wanted a resolution on how to fix this and once I spoke with a Supervisor she said she had called the store got me a Blu-ray player for about the same price. She would refund my money ASAP and give me a e-gift card. It would be in my email in 1 hour then she said to call back if it was not.
I did call back and the first representative I got let me tell him that I was looking for the e-gift card and it was not there and he said he need to transfer me. After waiting 25 min on the phone I got another representative that advise that it was not a transfer, he just transferred me back into the queue. This rep did give me to a sup who told me they did not see anything and sorry but there is nothing they can do.
I am a Customer Care Specialist Trainer so I know that is always something you can do, it just depends if you are wanting to go the extra mile. And I guess they were not wanting to go that extra mile which is a shame. My company's Training department spends Thousands a month with Walmart and me in my personal life spends hundreds a month. I am thankful that I am the one that all the spending for the department cause I will now be a Kmart or Target shopper. I believe I work hard for my money so to have people act like my money is nothing and have no customer service I will pay for customer service.
Reviewed Dec. 24, 2015
I ate the first wrapped ice cream 100 cal yesterday and started choking. When my husband did Heimlich on my back, I spit out 3 pieces of clear round tube like plastic, that were in the ice cream. Anybody else having had problems like that. I attach the photo of the ice cream and the plastic pieces.
Reviewed Dec. 24, 2015
I ordered a Keurig Coffee Maker online. It was a Christmas gift. The website said 2 day free shipping. I placed the order on December 20th. I received an email saying I would get it on the 22nd. As of the 23rd it still is not here & when I tracked it on FedEx it now says it won't be here until the 28th! I called customer service & was informed that once it leaves Walmart they are not responsible for it anymore. Then why advertise 2 day shipping if you can't guarantee it -- false advertising!!! I was told I could go to my local store, purchase another Keurig & just return the online machine when arrives -- because that's convenient! I ordered online for a reason. Not everyone can get to a store & not everyone can afford to pay for 2 machines, especially at Christmas time. They offered me 20% off. It's a Christmas gift. Walmart just ruined Christmas. Thanks a lot!
Reviewed Dec. 23, 2015
Management is always on a power trip like they haven't learned to tie their shoes but don't mind trying to teach everyone else how to. I got hired as a part timer (somehow working full time hours). Was told that it's less paperwork that way and I just have to wait a whole year instead of 90 days for benefits of any kind. I've worked in a lot of other places looking for the right place for me with no luck yet and I can say without a doubt WALMART IS NOT THE PLACE TO WORK FOR.
I am an unloader in store 5056. Have only been here for a little over one month. I work my tail off and still get wrote up for productivity because there are people that don't want to work or be there to begin with, who drag about and slow everyone else down. I got wrote up and when I asked why, I was given the quote unquote the response that if there is one bad apple then they will cut down the whole tree until they get the team they want and wal mart is a revolving door so they could replace me and a whole team of unloaders in an instant.
I called the open door help line. Filed a report. Was sent to my hrhm and I got her assistant who gave me attitude and no help whatsoever. I then called the open door help line once again and reminded them that I only have ONE write up left before wrongful termination. It's two days before Christmas. Way to treat your employees wal mart. I have been cursed by management, disrespected, looked down on, been slave driven, and have no way out and will be on the streets if wal mart fires me. Merry Christmas to you too wal mart.
Reviewed Dec. 22, 2015
Every Walmart I've ever been to with a fish section has them living in horrific conditions. It turns my stomach seeing all the abuse. Last time I tried to rescue fish from there, the associate who cared for the fish was "off" for 2 days. I had to pull some lady from the holiday section to help me. There were dead fish in every tank, some more dead than living ones. They know nothing on how to care for fish and it's pretty sad.
I'm a 23 year old female and know 100x more about the fish they carry than any associate I've ever met. It's atrocious that an enormous company such as Walmart is allowed to sell animals they know nothing about. The Green Spotted Puffer Fish are by far the worst fish to sell. These beauties are only WILD CAUGHT, and are mostly loaded with parasites. The experience level to care for the Puffers are for advanced aquarists only. The average Walmart shopper has no idea what their care entails. Unless the owner is able to check salinity, deworm them, and have the means to anesthetize them for teeth clipping, they should not be sold!
I bought 3 from the store and I was unable to keep them alive longer than a month. I did further research. Juveniles need fresh water and the older they get they need saltier water. There is no indication that they have that requirement at the store. They also feed them goldfish flakes, which puffers do NOT eat. They either need freeze-dried invertebrates or live food. These poor creatures are stolen from their homes and given a death sentence. It makes me happy that I saw someone has a rescue for these wonderful fish. Walmart is causing possible extinction for this species, and it makes me sick!
Reviewed Dec. 22, 2015
I have had a terrible experience. I had placed an order to be picked up in store and it was supposed to be ready yesterday. It never arrived. My account indicated that it would be ready at 10 a.m. today. It never arrived. I called Customer Service and I was instructed to call the store that the order was supposed to come from. When I called the store they informed me that they will cancel the order because it was currently out of stock. They suggested to me that I call a different location. I called another location and they told me that they would set it aside for me but I would have to begin the process all over.
I called Customer Service again and asked if I could simply change the location of where to pick up my item since I had already paid for it. They told me, "No." I was told that I would have to wait to receive a credit on my account and I will have to do the process all over again. The problem is that the account I used is a secondary account that I was using for all of my holiday shopping. This item was the last item that I had to buy and I maxed out my credit card. I didn't want to use another account as this gift was going to be a surprise. Why not just use the same order # and let me pick up the item at a different location?? Why would you process my card if the item is not in stock?? Why not immediately issue me a credit seeing that this is not my fault??
I decided to shop online this year to eliminate the stress of shopping. This experience has ruined that for me. As "compensation" I was offered a coupon in the amount of $10 which I won't receive for another 24 hours which renders it useless for the purchase that I am currently trying to make. $10 is in no way a compensation for all of the aggravation that I had to go through. Not to mention, now I will not be able to make this purchase in time for Christmas. Almost every person that I spoke with in regards to this matter was useless or rude. A manager just kept saying, "Sorry, but this is our process." I think that the process is flawed!
Reviewed Dec. 22, 2015
On 12/9 I ordered from site Walmart.com a air heater for water $63.94. They decided to buy from limited goods. I've called the appropriate parties, FedEx said label made no product! Limited goods will now put a ticket in which will take 7 days to get an answer! Christmas is ruined. They did this to my mother and had no answers, just excuses and script written apologies. She's elderly. They took her money right out though. No product and money gone. Bunch of grinches.
Reviewed Dec. 22, 2015
I ordered 3 radio flyer ziggles as santa presents for my children on 11/30, ship to store. Received 2 of 3. 10 days later, 3rd one was listed as in transit from NY to CT, for 8 days. Emailed customer service, who told me they couldn't find the item. Next email from them said it was ready for pickup in store, and implied I shouldn't believe their online tracking system, because it was wrong.
Drove the 1/2 to the store to pick it up. Item wasn't there. Contacted customer service. They told me they could ship me one. I told them to do so, at their own expense, expedited, as the product was already 10 days overdue and it is now 3 days before Christmas. Rather than bothering to reply, they issued a refund for the item via email. Walmart is not accountable for its failures. They were willing to ship me one, after they screwed up, but apparently not at their expense -- but instead of saying that, they said the item was out of stock (which is funny, because I found 5 in a store in East Windsor). They couldn't get on the phone and have East Windsor ship me one? Absolute incompetence.
Reviewed Dec. 22, 2015
I purchased a 1/4 carat sterling silver wedding band set at the Bloomington, UT Walmart on Nov 19, 2015. It was sent out to be sized up to an 8 from the 7 that it was. We were told that we would get a phone call when the ring came in. We did NOT receive a phone call at all. After 4 weeks we went into the store to find out what was going on and no one knew anything about it. We spoke with Brett, an assistant manager, who left a message for the jewelry people. Two days later we get a phone call that the ring is in and is the correct size. My husband went in and got it and brought it home to me that night and it was the WRONG size.
We take it back to the store and inform them of this and they size it and tells us it's a size 7.5 at best. Justin, another assistant manager, tells us that he will talk to Brittany, the jewelry manager, and Scott, the store manager, on Monday and get back to us. After he spoke with them they tried to tell us that the ring is a size 8, when it's NOT, and that they sized it in the store and it showed as an 8 on their sizer. My husband wanted them to send it out to be re-sized to the correct size, since someone there screwed up, and that he wanted it half off because it was screwed up. Scott told him that "we can send it out to be re-sized and expedite it but I'm not willing to give it to you for half off," and tried to tell us that we told the person when we bought it over a month ago the wrong size, which we did NOT do, and that their ring sizer is incorrect on sizing.
We returned the ring set, cause this is a bunch of BS, and instead of giving us cash like we wanted, they put it back on our debit card because they didn't have enough in the jewelry drawer and that purchases over $200 have to be put on the card. So now we have NO money to spend on Christmas and I'm out the ring set because these people can't or won't do their jobs right.
Reviewed Dec. 21, 2015
I ordered two 3ds xl from Walmart on the 25th of November and when I ordered this product it was in stock. Then I get a email that there's a delay in the product. It is now Dec 20th, 5 days till Christmas and no word from Walmart about my product I bought and they can't give me any info. Very upsetting for them to sell a product they didn't have in stock or enough of. I will never buy any electronic from Walmart again.
Reviewed Dec. 20, 2015
I am tired of WM arguing with me at checkout when I ask them to match prices as promised: "always," they say. They are also always out of stock on many of the items I need, and when I go to more than one WM to get everything on my list, it negates any savings because of the waste of time, pain, gas, mileage and dignity. So this week, after WM told me they would not accept a "one free" coupon sent to me by a company to replace a bag of rice that had bugs, an item I got at WM by the way...
I left behind the few groceries I had gathered, and walked out and went to Smith's right next door... And discovered that Smith's prices were as good, or better than WM, with no haggling at the checkout stand, with no one looking at me like I was dishonest, without security following me, and with clerks that knew their jobs. And on top of beating WM's total price, Smith's gives gas points on the receipt! The final total was as good as, or better than it would be at WM, and they were cleaner, friendlier.
And more importantly, Smith's had nine electric scooters charged and ready, WM usually has none available, they don't want to help retrieve one for me and I can't do it myself anymore, and nowhere to sit and wait for a scooter, and after long waits, I leave without any purchases. It is not that WM must have them: all the law requires is "reasonable accommodation," but they should really want to have scooters because otherwise, I (and you) can insist that they pull two employees off the floor to push you (or me) around in a manual wheelchair while the second person pushes a grocery cart, for as long as we require... Or you can insist they shop for you. The scooter is cheaper and more profitable for them, they just are ignorant of the ADA requirements or hope you don't know your rights.
You don't have to fight to get the competitive price at Smith's, Albertson's, Sprouts, Trader Joe's, Farmers Market and so on because the lower price at these other groceries is already the real price. I am kicking myself for all the years I've spent scratching for bargains and fighting uphill to get WM to honor their promise to competitively price, thinking I was getting a deal when, in fact, I have at least broken even at these other stores this last week. I got tired of wasting time, gas, pain and dignity at WM. Find out for yourself. Keep written track of the prices on what you need.
Just at Smith's alone this week, they were cheaper by 50 cents than WM on Spectrum organic refined coconut oil; kale, ground turkey; Kroger peanut butter was two for 3.00, corn meal was cheaper, Philadelphia cream cheese was two for 3.00, non iodized salt was cheaper than WM or Sprouts, Smith's broccoli was .99 but at WM were 1.58, and Barilla pasta was 1.25 but was 1.38 at WM. Smith's had Roma tomatoes but WM had empty crates. It was Smiths' and Sprouts' already-lower shelf price, and I didn't have to argue with anyone for the best price. What a relief. Check it out and keep track, WM is bamboozling customers, they aren't cheaper, and they are hostile and suspicious when you ask them to keep their word and match prices.
When I complained, WM hung up on me. They are supposed to have the ads and sale prices themselves and not argue with you about proving anything. If they lose you, they are being penny-wise and pound-foolish. And compare your prescription prices too, because Federal law says you can go into Costco's pharmacy without being a member, and Costco pharmacy is always cheaper than WM's pharmacy because they are a warehouse. You can transfer prescriptions. WM is lying. I feel so stupid, I am supposed to be intelligent but I was ignorant. Lesson learned.
Reviewed Dec. 18, 2015
5 days before Christmas they lost my order, refused to expedite a new order and even though a customer service rep agreed to expedite it and give me 20% off a supervisor refused. They have no clues as to the meaning of customer service and they lie.
Reviewed Dec. 18, 2015
I spent 5 hrs on the phone with Customer Service and Tier 2 Corporate trying to get my niece's deceased US Marine daddy's memorable personal blanket, that I ordered Dec, 7, delivered on 12/15/15 BEFORE her sweet 16 party 12/19/15 so she could have her Daddy there with her. I waited on hold for 45 mins at a time to be lied to. Come to find out they "print" out Fedex labels and then tell the customer that it is Fedex's fault that the package is sitting at their facility which was LIE #1. Then when they realized I found that out, they said I received an email telling me that "THEY CANCELLED" my order because they knew it would be late which was LIE #2. So they asked if I wanted to cancel the order, I SAID NO. So I asked for a Manager, So I waited another 30 mins.
I was on the online chat getting lied to and on hold with Corporate for 30 mins. When they finally answered, they apologized and said they would take care of it. And with a sigh of relief, I gave my cell and was told she would call me right back after she talked to the "FULFILLMENT CENTER" who has had my order the whole time. I said "Thank you and I don't care what you have to do. That package needs to get there by tomorrow no matter what." She said she would take care of it, LIE #3.
That was at 11am this morning. I waited and waited then I decided to call them again. 35mins on hold later someone answers and I tell them the situation. And she says she can't hear me, LIE #4. So I requested to be transfer to the Tier 2 again. 31 hold minutes later, they answer and tell me the woman who said she would call me back left early for a doctor's appointment and she didn't put anything in the computer about me and that she EMAILED the shipment center and ONLY SHE can give me an answer in the next 24 hrs of WHEN my package WOULD FINALLY BE SHIPPED. And that there is no phone number at this "FULFILLMENT CENTER" so they can't call because it's Christmas and they are very busy there, LIE #5.
I asked for her boss. I spoke to the head manager who confirmed that Walmart, a BILLION dollar company, has NO WAY OF CONTACTING THEIR CONTRACTED OUT FULFILLMENT CENTER. They can only EMAIL THEM AND WAIT. And he politely told me that there is no way to get my niece her package by tomorrow. And then told me that the company needs to change this in the future and tried to again lie to me about Fedex probably having it. And THEY DIDN'T DO THEIR JOB and it's manually floating somewhere. LIE #6.
I have yet to get any answer of why a huge company like Walmart doesn't have a phone number to the place that handles millions of dollars of their merchandise. And other than an apology, why we as customers have to get screwed?? THANK YOU WALMART FOR BREAKING MY HEART and taking a beautiful sentimental gift of Her Deceased US MARINE father's memories. SHAME ON YOU AND YOUR CUSTOMER SERVICE.
Reviewed Dec. 17, 2015
I purchased a men's 29" mountain bike for my 12-year-old son on October 7, 2015 in the Islandia, NY Walmart store. The bike was put together incorrectly. I did go back and they exchanged the bike for me. Well the 2nd bike, the front brake pads fell off. I went back again and exchanged. Well the 3rd bike, same thing - front brake pads fell off. Now I called to see if they had an in stock and was told they did not. I tried calling the Commack, NY store and was put on hold for 15 minutes. I hung up and called Walmart.com. They informed me that the Commack did have 4 of this bike in stock so rather than driving there I figured I would call to verify. They did have them in stock. Well I called Commack and was once again put on hold.
Now while on hold I put the damaged bike in my truck, drove the 6.5 miles to the Commack store, took the bike out of my truck, got on the customer service line. Mind you I am still on hold with the store's customer service which now is 27 minutes. My son went to the bike department to come back and inform me they had NONE of this bike in stock. Now I'm really upset that I'm still on hold and no bikes are in stock. I spoke with the manager and he apologized and informed me that no stores in my surrounding area had it in stock. It was only available online. So I wanted to order it from the kiosk, which they do not have in that store. He refunded me my $177.06 (cash) and then went to the Islandia store just to check if maybe they had one. Well they did not but they did have a kiosk so the sales associate said she would help me with the order.
I did not feel comfortable using my credit card in the kiosk so the sales associate told me to purchase a gift card and use that so that's what I did. I took my $177.06 in cash and purchased a gift card for that amount to use in the kiosk. Well the kiosk went down in the middle of trying to make this purchase. now I would have to go home and purchase the bike online. So on November 28, 2015 I went online and made the purchase. The delivery date was for November 30, 2015. Well on November 30 I never received a text nor an email that my order was in and ready for pick up, so I called the Islandia store (which was the store I choose to have it delivered to). The sales associate who answer informed that my order was in but not ready for pick up. When I asked her what that meant she did not know and said she would put me through to someone who can help me. Well I was on hold for over a half hour.
I hung up and called the Walmart.com. The sales associate told me it was still on the delivery truck and not yet delivered and told me to check my Walmart online account. After hanging up with him I did check and the order status says the item was pickup. Well I never picked it up and I did not have an alternative pick up person. I called back Walmart.com and the associate say "Yes it was picked up at 3:39 pm" and that I should go to the store. Well I did I spent 3 and 1/2 hours there for them to check their security cameras and then they tell me it was a glitch in their system. The item was never delivered and never picked up. I had to reorder the bike on November 30, 2015. They told me that they would expedite my shipping. Well when I got home and checked, it said delivery would be December 14, 2015. I have called every day since November 30 to find out about my order.
Every time I call I am either put on hold for 45 minutes to over an hour and a half. They have told me different stories every time. For instance the bike is shipped, it is due to arrive shortly, my order was refunded to me or my order is still waiting to get shipped. Well on December 14 which was the delivery date I once again never received an email or a text that the order was in. I have called since then only for them to give me the same stories. Each sales associate gives you different stories. Now it's December 16, 2015 at 7:17 pm and I still do not have my order and once again on the phone with Walmart.com. The sales associate that I was just speaking to told me that my order is lost in transit. I am now on hold for 49 minutes so she can get a supervisor on the phone. This is absolutely ridiculous. I have been waiting to get my online order since November 18 and mind you my original purchase was October 7.
I have asked to cancel my order. They told me they cannot being it's too far along and I would have to wait till it came in and refuse the order. But kicker is I would not get my cash back. I would have to get a gift card. Well I do not want a gift card for 177 dollars. I do not need anything nor will I ever shop in a Walmart store or online ever again. I just want my cash back now. I do not even want the bike. Please contact me in this matter as soon as possible. I have all my receipts and all names, dates and times of the associates I have spoke to. Also I will provide a printout of my cell phone bill with every phone call including all the hours I have spent on the phone trying to find out where my order is. Oh yes by the way I'm still on hold waiting for a supervisor which is now 57 minutes.
Reviewed Dec. 16, 2015
I ordered some bean bag chairs on Cyber Monday with a delivery date of December 4. I waited and waited for them to be delivered but they never were. I emailed customer service and was told they had gotten hung up in processing and for me to cancel my original order and reorder them. Well, they were much more expensive to do that so I called customer service, after waiting 15 minutes to speak with someone, they told me they would have to cancel my order, charge my credit card the higher price and over $100.00 to get them shipped before Christmas but that they would adjust the cost back down to the Cyber Monday prices.
After 30 minutes of the representative putting me on hold to consult his supervisor I was disconnected. This whole thing has been a nightmare. Yesterday, my bank account was charged over $500.00 by Walmart and credited $500.00. I still have no idea what they were doing or why they couldn't just send me the chairs instead of the '48 hour cancelling the order, then reordering, then deducting it from my account and crediting back to my account. Long story short, I didn't get my Cyber Monday deal, instead, I got a nightmare.
Reviewed Dec. 16, 2015
It's a busy time of year. I get that patience is required. However, when just 3 primary cashiers are open to receive the bulk of people checking out with lots of merchandise, there is a huge demand to have more cashiers. The lines were so long at these check-outs that they were curving around and meeting each other. You would think that management would take notice and handle the situation... but not. I finally approached an employee and asked for a manager. Itza came out and even took a register herself. Great. Now the other issue is that this wasn't organized either, so ones who have waited less in line blow past those who have waited. Some other store cashiers simply state to those in line that they will take who's next. I hope this situation at Walmart can be better managed. Thank you.
Reviewed Dec. 16, 2015
Walmart had an issue with the delivery address I provide. I made an honest mistake between BLVD and PKWY. They have started using some shipping service called InfoTrac who did not contact me about the incorrect address and neither did Wal-Mart. Do not order from them online. Use Amazon and enjoy what customer service is suppose to feel like. Better yet, use any company other than Walmart.
The gift I order was an XBox One w/ Fallout 4 and was a present for my husband coming home on leave. He happens to be a huge Fallout fan and with the release of the new game, I thought this would be a great surprise. Good luck of me finding one 9 days before Christmas. Thank you Walmart for putting a grey cloud over a week that was supposed to be happy. Amazon thanks you as well as they now have a larger share of my wallet.
Reviewed Dec. 15, 2015
I have a funeral to attend. I don't have time for this. I picked a day and time to have a tv delivered. I got called a day before schedule. I didn't pick up a phone call at 9am because I wasn't expecting a delivery. I chose an afternoon delivery. They never emailed or anything. Now I have to schedule it for like a week from now when they can squeeze me in? Why let me pick a time? Well now I have a death in the family on top of it and I literally can't sit around and wait for Walmart. Shame on Walmart.
Reviewed Dec. 15, 2015
I order a three wheel bike for my special child for Christmas from Walmart.com. Call the store and my bike was there. Went to pick up the bike with was still in the store, but the assisting person is telling me "your order is being return and if you get it today the company will charge you twice." I am saying I want the bike it already pay for. The bike is return. I calling Walmart.com about the situation about the $202.59 need to be put back on my debit card so I can go ahead and get this bike for my special child in time for Christmas. They are telling 5 to 7 days before I can get the money back on my debit card. This happen on Dec 11, 2015.
They email on Dec 12, 2015 stating that my refund is being progress. I called my bank on Dec 14, 2015. Nothing have been received to my debit card. 7 days will be Dec 19, 2015 almost Christmas. I am begging Walmart.com for my money as soon as possible, so I can surprise my down syndrome child Christmas morning (the bike). My bank is waiting for money as soon as they sent it to put it back to my account. Walmart.com holding my money too long.
Reviewed Dec. 14, 2015
Today our supervisor called a meeting for all apparel associates. Our supervisor asks who was working yesterday. I said, "I worked." Along with two other employees that's worked with me the night before. The supervisor told us basically that we didn't zone our areas because she wasn't there. My co-worker brought up a point that there was 8 hrs between us clocking out and management clocking in, in the morning. That did not matter. I spoke up and told her that we were slammed with customers. This didn't matter. I worked in women's dept. and I kept up with returns, and folded my tables and blue jean wall, but that's not good enough.
Also an associate called in which only left us with 3 associates on the floor for women's, men's, boys, girls, and infants. I also am the backup for jewelry dept, so I was there a lot as well. Management doesn't acknowledge what we do or even care!!! We are not appreciated at all. If they want these areas to be perfect then they should schedule enough people to work these areas. My associates and I are fed up!!!
Reviewed Dec. 13, 2015
When I ordered Christmas related items such as gift and candies around November 26th, even though I was eligible for free shipping I was concerned that they might arrive too late. So I paid shipping to be arrived by December 4th, but last items were delivered today on the 13th!! Almost 10 days after their promised date. Also some of boxes I received, packing was inadequate. I will never order from Walmart ever again!!!
Reviewed Dec. 12, 2015
I ordered some X-mas gifts online. I went to Wal-Mart's pick-up dept to find out if they could hold the items until I could have someone else pick them up. I thought that I did not have enough room in my car. Robert was very helpful. He called his manager, Verna, and asked if he could hold the items. She said they could not hold them. She later came back to me and explained why she could not hold the items. I thought that was nice for her to explain it to me. She did not have to do that...Thanks Verna.
Robert showed me the items... It did not seem that I had enough room in my car. He asked me what type of car I had. He then told me to bring my car closer to the store. I drove my car to the front of the store. He brought the items out with Zachery's help. They were able to get Both items in my car. I was so happy. I really had a good experience with Wal-Mart. The staff was very pleasant and helpful. Thanks for being so nice Robert. I was having a rough week, but you uplifted my spirits with your smile and kindness. You are a true blessing.
Reviewed Dec. 11, 2015
We can get in trouble for saying anything negative about our store so in the interest of legality I'll be telling a narrative: "Jeff" works in the Deli at an Oklahoma Walmart (store number not given in the interest of worker privacy and safety from repercussions.) Anyways, "Jeff" shows up for work everyday, on time and even volunteers for shifts when the company needs him. His duties include standard noon to evening shift. Deli things like cleaning rotisserie and doing all the Deli dishes (Expected to be able to do 37 pots and pans in under an hour. So think about that for a minute, from a sanitary perspective), regardless of the slicing meat, cooking, making salads, sandwiches, wraps, pizzas, rotisserie chickens, numerous fried foods, and pinwheel and trays.
He also has to manage to fit in time to stock, do Spark (a micro management system from corporate), cleaning as he goes, customer service, stocking freezers, breaking down freezer palettes and sorting them to go into fridge or freezer in Deli (which is also why areas are left dirty, because the work load isn't reasonable), and doing much more perfectly to the way he was taught. His co-worker "Alice", left her area unclean before going home and on top of that, night manager cleared it only to have it photographed the next morning by someone who has too much time on their hands if they have time to take pictures. They aren't doing what they are really paid for (if they want to take pictures they are in the wrong line of work).
Anyways, "Alice" left several areas within her responsibility dirty, and "Jeff" gets called in to be written up because apparently he is supposed to micro manage his co-workers (as if running the whole deli solo wasn't enough) as well and it is just wrong. He understands coaching to better the worker, but nowhere in his job description does it say he is liable for his co-worker's laziness. "Alice" is getting written up too, but she has expressed she doesn't care and won't care this time, so instead of firing Alice which is what they should have done a long time ago since she calls in about 45% of the time, they write up a model employee for not doing Alice's job. Now Jeff, which is the perfect attendance, never late worker, is thinking about transferring away from the understaffed job and requesting a shift where he is only expected to do HIS work, not everyone else's.
Jeff really wishes he could speak to his managers about the things he thinks about after the fact, but that's the Walmart way. I think managers HAVE to criticize workers, they have to have a minimum of so many write ups/coachings or else they are accused of not doing their job. It's just insane. He literally could not do a better job without being a superhuman. All his duties are 120% efficient. My question to the world is, what does Jeff do about this situation, that will only get worse as they seem to be harping only on him and no one else (jobs in his area are scarce)?
Reviewed Dec. 10, 2015
I ordered a set of ankle stabilizers and Knee support from Walmart.com. The ankle stabilizers were ordered as store pickup and knee support to be mailed to home address. The pickup date for ankle stabilizers were given but no further communication if its ready to be picked up. On contacting support go to know that they are not available whereas they had already charged to my card. The knee supports are supposed to be mailed (received conformation) but on checking the Fedex shipping number, shows up as yet to be shipped (only label created). This after 3 days of receiving confirmation of the items being mailed. This is 2nd instance. Poor service and not reliable.
Reviewed Dec. 10, 2015
Order #** still has not shipped! What is going on??? This is a gift for my parents. Why would you charge my card and print a shipping label if you didn't have the merchandise for shipment? How long do I have to wait? This item is now out of stock. If one has not been reserved for me, are you going to give me a comparable TV at the same price? I need to know WHAT is going on with this and WHERE it is immediately.
Reviewed Dec. 9, 2015
I am an employee at Wal-mart. I have recently been called into the Ad office due to the computer says that I have 7 absences. I have been working for Wal-mart for 6 months as of Nov. 25th 2015. My brother an immediate family member was in a horrible motorcycle wreck and I had to leave work early. That day was counted as an absence. As of Nov 25th 2015 a day should have fallen off at least that's what I've been told. Every 6 months a day falls off. Technically, I've been out 6 and 1 day should fall off. But now my job is on the line. I'm a mother of 4. Tomorrow is never promised. I have other complaints as well about how associates are being treated by management. This is just the beginning.
Reviewed Dec. 8, 2015
On 11/25/15, I placed an order for four tires. Literally ten minutes later I requested cancellation of said order because I realized they were the wrong size. I called customer service right then to ask about how the cancellation request works. I was told it would take 24 hours to process the request and I should get an email saying if the request went through or if my items were being shipped. I was also told that my card would not be charged until the items shipped. I called back ten minutes after this after I realized that my card had in fact been charged over $200. I was told from a different rep that there was nothing to do about it because it was a hold on my bank account as a "promise to pay" for the items that I wanted to cancel anyway!
So I call back on Saturday 11/28/15, after receiving no email whatsoever about anything going on. This rep decided to put a remedy ticket in for me since we had no idea what was going on with the order or my money. Was told that I would get an email with more info on the remedy ticket. Called back Sunday 11/29/15, after STILL RECEIVING NO EMAILS FROM WALMART ABOUT ANYTHING UNDER THE SUN. Was told that the girl who gave me the remedy ticket should have told me it takes 48 hours to get an email. I say, "ok I will wait some more." Called back Wednesday 12/2/15, STILL NO EMAILS FROM WALMART. It has now been a week with absolutely no contact. Was told by another rep that the remedy ticket department is backed up because of the holidays and someone will contact me once they get my ticket which is inevitable because they follow the order that the tickets come in.
Checked my bank account balance on 12/4/15, and the $200 charge was gone so I figured everything had been taken care of and the order had been cancelled. STILL NO EMAIL FROM WALMART. Apparently this was my mistake in thinking everything was ok. So I ordered four new tires in the right size.Fast forward to 12/8/15, my bank account has been charged the $200 again for the tires I tried to cancel and over $200 for the new tires I ordered.
My bank account balance is negative from the incompetence of the Walmart associates I dealt with and the company itself with the policies it apparently does not have in place. I call customer service (12/8/15) and am told there is nothing I can do because both sets of tires have been shipped. I have to wait for them to arrive at my store and I can't even start a return until the money clears out of my account. Then I will have to wait for the money to go back into my account, which at this rate will probably never happen.
They had over a week to cancel my order. It really should not be this hard. I tried to cancel it ten minutes after I placed the order! And along the whole way was led to believe that I was following all the steps to ensure my order would be cancelled. I don't have money just sitting around. I am living paycheck to paycheck right now and now my bank account is negative. I am extremely dissatisfied with Walmart's customer service and will never be shopping there again. Oh yeah, plus I STILL HAVE NO EMAILS FROM WALMART. Not even a notification of shipping. What a joke.
Reviewed Dec. 8, 2015
I had order 2 item on Black Friday from Walmart.com. Last Wed I received a text message, said my order was ready for pick up. I went to Walmart located on Broadway street in Pearland. The associate ask for the order number and she wrote down on the paper. I saw she went in the room try to find the item. I wait there from long long time. I saw some people came in after me check out their item and left. I ask the other associate, "Where is my order?" She said she don't. She told me to wait for the lady took my order. So I keep waiting. Finally I saw that lady came out of that room. She found my order, but she did not call me for check out. She just stand there. I ask her to check me out. I told her I was there waited for long time and she told me she only found one item. The other one was not ready. I said "that's fine, just check out for this one". She gave me the receipt and I left.
Today I went in there, pick up the 2rd item. I got there around 6:30 PM. Same thing, they took my order number and I wait there till 7:30 PM. I saw the other people came after me was got check outed. I was upset. That lady said "your order is here". I saw the guy bring that box out there while ago, but she did not check out for me. I think they did it on purpose for some reason. I have to wait there an hour and half for me to pick up one item. I am very disappointed of the Walmart service.
Reviewed Dec. 6, 2015
Ordered 100 dollar gift card on 11/24/15. Same day I received email from WalMart stating delivery will be on 12/02/15. First of all, why does it take 8 days to deliver? Right now it is 12/6/15 and still no gift card delivery. I contacted WalMart customer care by email and phone multiple times. They just kept saying to wait. I asked that they void/cancel the gift card since it must be lost, then return my money. They tell me they can't do that and that I should call PayPal since the payment came to them through PayPal. Customer care at WalMart does not exist. PayPal is trying to help me resolve issue since WalMart has no desire to do so.
Reviewed Dec. 6, 2015
I bought a camera that was like a GoPro but it was cheaper so I got it but I should've known it wasn't a good camera. I want to return it but I don't know if I can. It's the worst camera ever.
Reviewed Dec. 5, 2015
I am very upset as consumer Walmart, and that this has become. The store in question is the Old Boynton Beach Florida, but I think all the shops are like this. After I have gone through many unpleasant situations (including in the tire department) today, a man (I believe Haiti), while I was paying the self-checkout registers, has opened a shoe box that was in my shop and I had not gone further into the scanner (like I was stealing something). I know that his people do that, but suppose someone does and for nothing, it becomes very inconvenient and unpleasant. This person is already known for these attitudes and the manager does not appear to resolve the matter. I spent at Walmart, almost $ 1,000.00 per month, now whenever I can, do my shopping at Audi and Publix where you are better treated, Walmart, who saw you who see you!!! The service at Walmart fell badly!
Reviewed Dec. 5, 2015
My boyfriend and I was let go of the assignment at the Walmart because of statements they said we made which was if our safety was in jeopardy, we didn't want to be there. The other person promising to fight us and constantly saying things irrelevant. Got to stay and we got the boot, how is that justified?
Reviewed Dec. 4, 2015
The other day I had called Wal-Mart to ask if I was able to return something without a receipt because my friends had said I was able to. They were being rude thinking that I was pranking them. I understand they get pranked but I called again and no one had picked up the phone. Also everything I heard there, There is never anything on the shelves and some of the workers would just stand there and not even help us and act rude against us. I think they should look at their workers before they hire them.
Reviewed Dec. 4, 2015
Recently I made an online purchase for a tablet. I was told I would get two day shipping. When I went to pick up my item, they said it was unavailable. I called the customer service team and they stated their apologies due to the holidays, and asked me to check the next day and again upon checking, no item. So at that point I called again. The first person I talked to offered an adjustment for my disappointment, which I accepted and she asked me to check again the next day. So, as I checked my email yesterday, it stated my item had been returned, even though I am still being charged.
I called customer service and I was placed on hold for over an hour at which point the associate came back over the phone and stated, "Sir, I will not forward you to a supervisor when you ask. I will just leave you on hold to cool down and then attempt to locate your 'lost' item, but I will not forward you to a supervisor because I am more than qualified to handle your issue. If that's a problem, you can go to a store and try to have your issue resolved," at which point I emailed customer service.
They have the nerve to tell me to BUY THE ITEM AGAIN and they will offer free expedited shipping. HELL NO, why would I do that? You can't get it right the first time. I had a related issue in the store which was why I decided to try online. DO NOT DO BUSINESS WITH WALMART. After they lost the old man, all they give a damn about is HOW MUCH MONEY THEY CAN PAD THEIR POCKETS WITH. Screw Walmart. And I feel sorry for their "honest" employees because they work for financial frauds.
Reviewed Dec. 4, 2015
I just ordered my Christmas tree last week and spent almost 200 for that. They said it's going to arrive Dec. 2 and when Dec. 2 come and when I get there they said my order is not there yet and should be following day. So I wait. They emailed me in the next day my order is there already and I can pick up the tree till 10 pm. So I get there 9:20 because I just got off work.and I'm ** pissed off because they already close and is not even 10 pm yet. The one of employee there said they closed at 9 pm. Wtf! I'm not going to recommend this Wal-Mart anymore. If you guys going to order online don't shopping to Wal-Mart. They really suck!
Reviewed Dec. 3, 2015
I'm a current Walmart Associate (Fitting Room) at store #5932 going on 4 yrs now. My store has a very very toxic environment created mainly by managers who get hustled by the market manager & guess who are at the bottom of the food chain *us*. So my problem started with a co manager after the market manager passed by & saw my area looking like **. I told her the place was mess but I was fixing it. After that, guess the market manager left them notes to follow up upon which is OK. So he approaches me with the notes, telling me what I already know. I start being specific about the fact that we had NO ASSOCIATES & my area was a total mess when I came in. *Please note that by the time he approached my area it was mostly clean.*
His reply to my concerns was: "Well what do you expect, this is Walmart." Which I replied: "Then don't overwhelm me, 'cause I'm gonna clock out & go home." Then he started about the fact that I was issuing a threat. All of this happening with customers present. He also stated that I was rejecting to work. After the confrontation was over, I did called WM Ethics & reported this douche bag. Now I'm mainly waiting for lots of coachings *retaliation* since it's very common for Walmart management to do that which to be honest, at this point, I'm not really caring since everyone who's been fired due to retaliation, has never come back. I've had family members, friends & even customers approach me asking me for my opinion in my experience with Walmart & all I can say is STAY AWAY!! This company is a big P.O.S along with ** management.

Reviewed Dec. 2, 2015
I really enjoy going out to shop on "black Friday." I have done this for the past 12 years or so and generally have a good time. I have to say this year Walmart dropped the ball on their sale products, prices and their website. I think a two-year-old could design and develop a better website. They have an issue with their sorting ability and it has been an ongoing issue for over 5 years. I was an associate at the Walmart ISD in Bentonville, AR for nearly a decade. I reported this as an open door issue complete with screenshots, documentation, and feedback over 2 years ago and got the canned answer: "we are looking into it." Well guess what guys, it's still not fixed.
If Walmart's actions do not change they will eventually go the same way as Kmart. Poor Service + Poor policy + Poor Support = bankrupt. You have been warned now. It's just time to sit back and wait for it to happen. That is sad too, the company isn't all that bad. I would say it's a good average company to work for, but this action will erode your customers to the point they no longer wish to be your customer... Is that a chance you are willing to take?
Reviewed Dec. 2, 2015
My boyfriend started in the Wal-Mart Tire and Lube express as a tech in 2014, from the get go he was working 40 + hours a week, but the management kept him listed as a Part time employee. Thus NO Benefits. In June of 2015 he went out on medical leave to have a major shoulder reconstruction surgery done. Even though the doctors letter stated he would be out for 6 months or more, they approved 12 weeks of unpaid leave. When he tried to return to work last month with a 30lbs weight lifting restriction, they terminated but would NOT tell him that. THEY SUCK.
Reviewed Dec. 1, 2015
On Thursday November 19, I had to go to Walmart in Roswell GA to pick up a prescription -- my first time doing this. The pharmacist a young lady was phenomenal trying to assist me with the correct insurance information so that it would be correct in the future. Upon leaving I had to pick up some dinner only to discover that I had left my handbag and wallet in the shopping cart at Walmart. Panic sets in as I return to the store, only to be rear ended on the way there. Great news - no damage to my car or the other driver's! Arriving at Walmart, Norman the greeter mentioned that I should slow down. Being self absorbed I carried on only to hear him call me by name - (how did he know my name), then he kindly informed me that some kind customer had handed my handbag and contents to him which they found in the parking lot!
Norman in turn handed it in to customer service, both ladies were wonderful and saw how anxious I was, I tried to repay Norman for his kindness only to be informed that they do not accept gratuities as per company policies. I called the next morning and informed the store manager (a lady) of all that had occurred to me the evening before, and to say how thankful I was that their kindness and customer service at Walmart was exceptional and that they have certainly converted someone to being a Walmart shopper.
So often as a consumer we focus on the negativity as to what others say or write forgetting that those employees behind the counter are dealing with difficult and many times rude people during the day. To the customer that handed in my handbag and contents I cannot thank you enough. To Norman, the pharmacist and the ladies in customer service - keep up the good work, as the world is a better place because of each and every one of you.
Reviewed Dec. 1, 2015
From this day forward I will no longer shop with Walmart. I bought a 60" 4K TV online cyber Monday. They told me to pick it up in the store same day... Then get a email stating they're verifying payment that take 48 hrs. Get there, no t.v in stock nowhere!!!! Now I got to wait for them to put money back on my card that they shouldn't have taken unless they knew the TV was in stock. FALSE ADVERTISEMENT!!! They couldn't even match the price when the manager said they'll order more!! Also told by Walmart.com that even though they say it's in stock and they take your money they still can sell your item in the store, unless you call them to put it to the side!!! What's the purpose of pick up at the store? #walmartsucks. I got runaround from customer service to Walmart.com to the Tracy, CA store. #tracycawalmart
Reviewed Dec. 1, 2015
For Black Friday the store showed quantity in stock of sale item. Ordered online for same day pickup. Credit card charged immediately. Received email that product was being pulled for pickup and wait for add'l email to advise when ready. Sunday, finally received email stating that the order was cancelled due to NOT being in stock. Called customer service who told me that the item was not cancelled but instead they were looking at other stores to have in stock and would received another email within 24 hours to notify of pickup.
33 hours later, NO email. Called back. Told was cancelled but credit card not charged. 50 minutes of hold later, yes they did charge for item, but would take 3-5 days for refund. 6-10 days holding my money that would not have been returned had I not complained. Per customer service, they don't steal from their customers, apparently just "borrow" from their customers. They are also fine if I don't shop there. Always nice for a company to tell its customers that. A few more I's not shopping there could hurt their business, at least in the US.
Reviewed Nov. 30, 2015
I used the order online and pick up in store feature and that was pretty great. When I needed to return the item, the person in customer service did not know how to return my item. I gave her the order number and she just didn't know how to return my purchase. She called her manager and she was told to return it without a receipt. The item was less money that way and she said she can only issue a store credit even though I paid with my visa card. She clearly had no clue. When I showed her my item was $16, she didn't care and was very rude and said "oh well it's coming up as $14". I'm super aggravated and will never go back to Wal-mart.
Reviewed Nov. 29, 2015
We placed an order on Walmart.com and we got that item on sale price for my kids and it was a store pick up at Santa Maria, CA and the next day they send me canceling the item due to out of stock. When I call the Walmart.com customer service they could not help me and blaming the store that they cancelled and when I called I store they said Walmart.com cancelled and the store says they have items in stock now they refuse to give me for same price as that was cancelled. They tell me to buy for the regular price.
This is totally unfair that they cannot fulfill of what they promised and canceling without notice and now they don't want to honor the price. I input all my credit card info online and I have confirmation about guarantee the item about the order and this is all cc info should be confidential amount is been debited from my account immediately. Now they are refusing to give even if they have it in stock. This is bad business policy. It's a scam of lowering the price attracting the customers and tempt them to buy but not honoring it. It is frustrating situation for everyone and several consumers have gone through this. Never buy from Walmart.com.
Reviewed Nov. 29, 2015
I ordered from Walmart.com for in-store pickup today. I was instructed to wait for an email telling me my item was ready. Two days later I received an email saying the order was cancelled. Customer service said they cannot honor the price.
Reviewed Nov. 29, 2015
I visited a Wal-Mart about 60 miles from my house and only 15-20 from my mother's. I was on my way to my mother-n-law's when I stopped in to buy a few items. I happened to go past the furniture area and noticed a mattress (Simmons Beauty) for $99.00. We are getting rid of the bunk bed for two twin beds. We needed a second twin mattress, so I thought the mattress at Wal-Mart would be perfect. I asked an employee nearby if she worked in that area. She said no but found me someone who could help me.
The gentleman retrieved the mattress from the rack as it is high and I couldn't get it down. He took it to the layaway counter a few feet away from where we were. The girl started to check me out, but the mattress rang up $199.00. I told her that was wrong that the price was 99.00. I showed her where it was on the rack and the guy who got it down verified that it was indeed from the $99.00 spot. The cashier said ok but that a manager would have to override the price.
After the cashier radioed a manager, an assistant manager came out of the back and said, "I am not selling that mattress for $99.00. I am NOT taking a hundred dollar hit on it. I can give you some money off, but I am not selling it for $99.00." I said, "It said $99.00 on the rack where it was." The cashier girl said, "Someone must have gotten it down and put it back in the wrong spot." He said, "Someone probably put it in the wrong spot." I said, "Well, I can't help what someone else did. That is not my fault. All I know is that the price said $99." He sighed heavily and acted mad as he started punching buttons on the register. He rang it up for the price I saw and told the cashier she would have to take off the $199 price. I told him thank you and he stormed off without acknowledging me.
I tried to pay for the mattress after it was totaled out and it came up saying it was waiting on a CSM to override the sell. The girl cleared the message and tried it again. She said she would have to go talk to the manager. She went out and came back. I was going to pay a hundred cash and put $7 and change on my debit card so when she came back she stated that the manager told her to try the card first. We tried that and it would not work either. It was still saying that it was waiting on a CSM.
The cashier left for the second time with another employee to the back. They came back out with a Supervisor this time. The Supervisor stated that they could not sell me the mattress for $99. He said they could not override the register two times. He said they could give me some off the mattress, $50.00 he said, but not $100. I told him that I have experienced this before and never had any problem, even with getting $100 off. He said he couldn't do it. I asked for a store manager. He gave me the run around saying he was a manager over the front end of the store and layaway. I asked, "So you are the top dog? The manager?" He repeated his position and would not let me talk to a manager. I told him this was B.S. and that "the other Assistant Manager said he wasn't going to sell me the mattress, and he won't either."
I was so irritated with their refusal to sell me the mattress and the runaround that I finally left. There was no point in staying there any longer because they refused to honor their advertised price on that mattress. Every buyer had better watch the cash register at check out because you will be scammed out of your hard earned money with situations like mine.
Sam Walton would rollover in his grave if he knew the way Wal-Mart employees treat customers. When he founded Wal-Mart he was very conscious of his customers and wanted to provide quality products at a price consumers could afford. This is why he was so successful in his business. He actually cared about his customers. Now Wal-Mart is so concerned with their bottom line and providing huge salaries to the big-wig executives, they are willing to take money out of the hardworking consumer's pocket without batting an eye. In this case, the assistant manager even had the audacity to give me an attitude because he didn't do his job and make sure the merchandise was its proper spot or that the employees he is in charge of is doing their job and putting the merchandise in its proper spot.
I suspect that the employee in the furniture department was too lazy to take the mattress back to the back when there wasn't enough room in the rack where the mattress belonged, so he/she stuck it in a different spot since the price didn't seem to be what it said on the rack where the mattress was located. What customer is going to wrestle a mattress out of that rack and attempt to put it in a different spot. Isn't that against company policy for customers to handle big items like that in case an accident happens and the customer gets hurt, so they can't sue Wal-Mart? How can Wal-Mart get away with advertising one price and charging the customer another? This seems to be a regular occurrence these days and yet nothing is being done to stop them. Why is that?
Reviewed Nov. 29, 2015
I have been a trumpet player for a long time. Yamaha makes a practice mute called silent brass, and it's one of the best there is. Mine is several years old, and there was recently an upgrade released. I researched for price, and found Walmart to be the lowest price in the web. Great. I placed the order. The box arrived, and Lo and behold - Walmart picked packed and shipped an item called ChordBuddy, an item that sells for half the price and is geared toward teaching young children to play chords on the guitar. I called customer service. Through a barrage of inept customer service representatives who barely spoke English, I kept escalating my issue. Not only was the item incorrect, but there was an incorrect email address associated with my account which of course only served to complicate rectifying the situation.
After An hour on the phone, I managed to navigate and escalate the issue to the corporate office. The woman I dealt with, Natasha, gave me a pretty hard time and - I absolutely flipped my lid. I explained to Natasha I wasn't interested in a refund, all I wanted was my merchandise. I asked very heatedly and repeatedly to just ship my merchandise to the local store, which is a mile from my house, and I would stop off the incorrect item and pick up the replacement - simple, yes? That didn't happen. After completely blowing my cool, I hung up. Natasha called me back in about 20 minutes. She re-entered my order, and informed me that Walmart would pay for 50% of the replacement order, and credit the old order. She told me she would email me all of the details. Great. An hour later, no emails. So, I called. Again, this is low 3 hours of my time invested.
I spoke with another rep in the corporate call center. She held me in the line and sent me all of the emails, new order, tracking info, and the return label. Great. Finally. The rep also told me I could return the incorrect material by printing the label and bringing it in to the local store. Today, I went to the local store. The returns clerk gave serious attitude and said she couldn't help me. I told her off and told her 7.50/hour is too much money for her. I called fedex to arrange the pick up, but because it was a prepaid label, they would not schedule a pick up, they instead told me that inhale to bring the package to a local fedex facility, which I did. More time and more aggravation. The replacement box is supposed to arrive Monday. I'm hopeful that the product is right so I can put this behind me - never ever again. One word: Amazon, or local merchant for me, please.
Reviewed Nov. 28, 2015
I placed an order online on Black Friday and the online system showed the item in-stock and available also at all my local stores. Instead of having it shipped, I went ahead and chose my local store on Ben White Blvd in Austin, TX to pick up. I had received a notification via email that the item is in-store as I had setup in-store notifications prior to this purchase. However, almost 24 hours after placing my order, the order was cancelled. Now I cannot get the same item for the same price. When I called customer support, everyone was EXTREMELY unhelpful. Why would the online store allow purchases of items if the availability changes after the order and the order cancels?
At this pace and with these problems, the Wal-mart online experience will NEVER catch up to Amazon's. Both the in-store inventory system and the online availability system needs major revamping if Wal-mart plans on ever gaining the customers that Amazon is driving away from their stores. Something like this is completely unacceptable with all other online retailers I have used.
Reviewed Nov. 28, 2015
I work for Walmart in Missouri on the overnight shift. The managers are ridiculous. One manager comes in drunk driving a forklift and almost hits associates while unloading the truck. The other just walks around and does nothing all evening. Today after I began my shift I was informed that I was being written up and pulled into the office. I was being written up for something that occurred off of the clock in our parking lot and conjunction to a police officer chasing a suspect from our property.
My main complaint with this situation is the fact that the situation happened while I was off the clock. I am NOT a salary employee I'm an hourly associate. In addition to that two steps of our violation policy has been skipped. The normal policy states that you should be given a verbal warning and then a first coaching. This evening I got my second coaching and again the other two steps were completely ignored. I argue the point that I was off the clock therefore I should not have to follow Wal-Mart policy and procedure. In addition to that no policy or procedure pertaining to the situation was explained to me upon hiring.
I was also told that if I refuse to sign my disciplinary action I would then be given a third coaching which would mean immediate termination. I do plan to go higher than the assistant manager on the overnight shift your acting store manager who was actually a co-manager first thing in the morning and at which time if I do not receive the correct information I will go further to our district manager, Market Manager and home office. I am not satisfied with the way that the shift is run. I am completely a disgruntled employee at this time.
I have asked several times to be taken off of the shift because I have young children. I am being told that I have to be here for at least six months in my position before I can be switched to another position or off of the shift. If after all of this going to separate management higher and higher up the ladder I am still not satisfied I will then contact an attorney. And I will not only to Walmart but I will also see the very person who wrote me up this evening and the two witnesses key holders who were in there during the witnessing of me signing or not signing my write up.
Reviewed Nov. 28, 2015
I bought three thermal pants at Walmart in Stillwater, Oklahoma located at 4545 W. 6th Street (ST #04241, OP# 000464). My family has been traveling from California and my boys are going to attend a football game here when it turned cold with freezing rain. Being as we were not prepared, I bought the three thermals. After buying and taking back to the hotel, I noticed that we had bought the wrong size. I went back to the store, which is 24 hour, around 11:30 pm to exchange. I was directed by an employee that the Customer Service Manager, a Chinese lady by the name of ** would be able to make the exchange. She then paged **. I told ** my problem and she said that she could not make the exchange as Customer Service was closed. I looked around and there were no hours posted. I then said all I needed to do was make an exchange for my kids for the game.
She told me to come back at 7 am. It felt like she did not want to be bothered by my exchange. ** eventually agreed to the exchange and I went back to get the larger size. On the display, it showed two prices, 11.96 for one level of protection and 9.96 for the lower level of protection. I had previously purchased the 11.96 pair, but the store was out of the larger size. However, I then found a pair priced at 9.96. When I talk to **, I told her what had happened and then let out a big "sigh" as if she did not care. ** then took my return and scanned, then took my cheaper pair priced at 9.96 and it rang up as 11.96. I told her that that was incorrect. The price is displayed as 9.96 as well as a big sign that showed the same price. Again, she did not care! I said, "come with me and I will show you." ** then read the product number from the display and they all had the same product number at 11.96, but the display and price break sign said 9.96.
I told her this is misleading the public and this is a store problem. I want the 9.96 price as displayed. AGAIN, ** let out a big "SIGH" and we proceeded back up to the cash register where she gave me the displayed priced. The whole time, ** was not pleased for me to be there. I typically don't shop at Walmart, but after my wife and I left after our initial purchase, I made a comment that Walmarts in Oklahoma are a lot better than those in California. She agreed! However, after tonight's poor customer service help by **, my attitude has changed! If this is the way I am going to be treated, then I don't want to go back.
** name badge indicated she had 5 years of experience. If so, ** has lost some of her customer service skills! I also manage a few people who are the front line for our company and I preach customer service. They are the individuals who make or break perceptions of the organization. **, made a poor impression on me as well as a poor impression on Walmart. Quite a feat for ** to do that in less than 3 hours! I would like to recommend that ** receive customer service training as I know Walmart wants to remain on top!
Reviewed Nov. 27, 2015
If I could give Walmart itself negative ratings, this one would be a minus-seventy. We ordered these jars ten days ago, & they were to be delivered to our store of choice three days later for in-store pick-up, as they were not available for purchase in the physical stores in our area. The jars were for packaging food for a women's shelter for Thanksgiving. Today is the 27th, and still no jars, no word or communication as to where they are and no apology. Walmart made sure we were charged for them, though - on the 20th.
Thirty minutes of phone calls and getting routed back to the Walmart.com main recording WITHOUT EVER SPEAKING TO A HUMAN - and getting a recorded message claiming that there is no order associated with the phone number we used when placing it, and that is ON THE ORDER CONFIRMATION, I called Corporate and spoke with someone who must be the dimmest human to ever answer a phone. She routed me to no less than four incorrect and unhelpful people before the fifth, though not someone who could track down or cancel my order, did try to help. Four hours of phone calls later, a Walmart.com CSR told me the order was lost in shipping and "put in a request" to cancel the order, as it was now three days before Thanksgiving and new jars had to be purchased at the local ACE Hardware and Southern States.
Two days later, the order was still not cancelled, nor was the amount refunded to the bank account from which it was drafted. After yet another ridiculous experience trying to get a human on the phone at 1-800-WALMART, a CSR told us orders through Walmart.com cannot be cancelled over the phone or online; a store visit is necessary. Thus, at 7:30 AM on Thanksgiving Day, we were in a Walmart being "helped" by a staff member who was surly, slow and unhelpful, two "front end managers" who could not authorize the return because they lacked authority, and finally a store manager named Quinton who ignored us when we spoke to him, never spoke a word to the associate or us, ROLLED HIS EYES when the associate said she needed his override, never apologized for this massive and stupid inconvenience and could not have been less pleasant or helpful.
All this, regardless of the fact that my colleague and I were pleasant, calm and friendly during this entire transaction (though it became increasingly difficult to be so). We were then told it would be another five business days before the bank account will be credited. That comes to a grand total of FIFTEEN DAYS. Walmart has our money without providing a product. This is without a doubt the worst retail experience I have had in four decades of shopping, and will go back to my previous policy of avoiding Walmart like the plague. If my colleague had not placed this order, I would have never shopped with Walmart in the first place.
Reviewed Nov. 27, 2015
What a worst experience I got from Walmart!! Today my family wasted whole Black Friday shopping on Walmart. I wanted to buy new phone to my son. Walmart had 1 page advertisement for iPhone deal with AT&T. I checked web. I knew Target and Best Buy has same deal. But I choose Walmart and it was biggest mistake that I made, and it ruined my day.
I went there 5 p.m. because deal start 6 p.m. I was first one of line and I made a appointment for iPhone 6s. I waited until 9 p.m. because it is first schedule for activation. During the activation, they realized the iPhone was not for AT&T. There were no iPhone 6s from the beginning. They only had iPhone 6 and they advertised like they have all of iPhone models even they mention for all models included iPhone 6s and iPhone 6s plus. It is total deceiving of customers!!! If we know they doesn't have iPhone 6s, we would not go there and waited.
In my case, they even confused with phone. Because of it we waited for that deals...4 hours. The person who did activation for us call manager. The manager offered $100 store card. We want to talk him. He doesn't show up for more than 15 mins. The other manager, Tim **, came and said, "What?!!!" They just sell what they get, not even matter whatever advertisement said. He is not even sorry to us and he said he could not offer $100 because we complain at him. He said, "You know how many people wait and go empty-handed because we doesn't have stocks? Go home. I will contact AT&T and let you know when we can get a phone"...without any apology. That's it... He just so mad I record when he talks. How CAN I NOT RECORD THIS KIND OF EXPERIENCE? It's shocking experience. WHAT COMPANY treats customer like this? We left a store (Walmart at Wheeling, IL) at 10:00 p.m.
Later my husband go Best Buy for my son's iPhone 6s. He tell me Best Buy has all of iPhone models. (He doesn't bring my son's old iPhone.) They go to Target and Target has all of iPhone models. What are different from Walmart. Same advertisement!!! Who deceiving customers with it!!! Walmart!!! Shame on you!!!
Reviewed Nov. 26, 2015
I am trying to get info about wristband thing. No one in stores has answers. The flyer states they will be giving out the DAY OF the event. Well it starts today at 6 but I can't get my wristband. I have tried to order online but this product cannot be shipped.
Reviewed Nov. 25, 2015
I used $50 Walmart gift card and put $20 on PayPal to which PayPal charged my checking account $70. And there is still a $50 gift card balance, so I know there was no problem with it. Unauthorized PayPal transaction. There is something wrong with your website if it is making this type of transaction. That is the responsibility of Walmart. I make lots of online purchases and have for years. I know the process. I will not be making a new one. I want to file a formal complaint with Walmart. I have been bounced around between the Walmart marketplace people and Walmart. Each says the problem is with the other company. Walmart's website should not have allowed an unauthorized charge.
Reviewed Nov. 24, 2015
I ordered, was told I could go pick it up. I went to the store, they didn't know nothing about it. While I was there, I got a text or email saying it's been delayed. I called and cancelled and asked why it was delayed. They told me to check with my bank, I went to the bank and it had been processing, they didn't know why Wal-Mart said that! I called Wal-Mart back and they said" I'm sorry" and would put money back in my account, 6 days later still no money! I called them and it says I would be on hold 34 minutes. 15 minutes later, it still said 34 min, nobody has time for that. It didn't take but a couple minutes to take it out lie to me. I want my money now!!!
Reviewed Nov. 22, 2015
My son and I have worked at Wal-Mart since 2013. Even though we have worked more than 100% effort level and have showed up for work when others didn't, we have been ridiculed, harassed and debased by all members of management. We told the management we had strep throat and we're told to come to work anyway or we would be threatened with coaching at one time and we did show up to work. We have had ice storms and showed up for work and worked on a skeleton crew taking on the load of others who were absent. Even with all our loyalty and dedication we continue to be berated and humiliated.
My son went to the restroom and ** an associate manager told him he'd have to get permission to go to the bathroom and she would be watching him. When we have to go to the back to empty trash or take overstock back we are paged on the intercom system so the entire store can hear. The page would name us and say "go back to your area", admonishing us for doing our job with the entire public to witness. When a reprimand is given it is in harsh tones and it is as if you can never do anything right no matter how hard you try. Even with all the stress the mistreatment provides, we still stick it out hoping it will be better and realize quitting is a difficult choice due to job choices in our area and available jobs. I have looked for jobs and it is very difficult to find one.
Today we clocked in on time. The time clock is at the front of the store but we are supposed to put our coats in the breakroom which is in back of the store. We walked to the back of the store, hung up our coats and went to get our equipment. Then went back to the front of the store to perform our usual shelf availability chore when this ** associate manager person confronted in front of customers and associates and yelling at us "Where have you been?" I explained where we had been which was the way we had been doing for over 2 1/2 years as explained in orientation where we clock in and then get our equipment. And in front of the customers and other associates she said "You are time thiefs!!! You should have clocked in after getting the equipment and putting up your coats."
This ** acted like a thug ready to fist fight and her eyes were ablaze and her posture was very threatening. I thought she was on crack. She looked like an inmate. This type of behavior for a manager of a large, well known store is just so thug-like. She was so hostile I really thought I was going to have to physically defend myself. Her friend ** who is some sort of manager as well in the Wal-Mart grocery delivery service, showed up to act like she was going to double team me in a fight of some type. These women were some real crazies.
It makes me wonder if in order to be on the management team you have to be wild eyed crazy and love to bully employees that have been hired in a two way contract. This is a two way contract. We provide labor and they provide pay. We have honored our end, but they do not own our souls and it does not give them the right to mentally manipulate us and to break us down. But, they do this as I have spoken to numerous people who has experienced their callous regard for the people who are there to provide labor. What I have witnessed at this store # 4615 in Glenpool, OK, my son and I are not the only ones they mistreat. I have seen some very hard workers who sometimes don't even have money to eat lunch, yet due to the fear of not finding another job and just wanting to remain at a company for a long time, continue to be abused much like a battered wife who wonders if leaving her abusive husband is not a better option or worse.
Reviewed Nov. 17, 2015
I ordered a iPod Touch from this sorry company and the purchase went so smooth. I was super excited to get my iPod. It said FedEx were to deliver the package today. I was expecting to get it too and just when expected it to be delivered today. Nothing showed up at my address! I emailed Walmart informing them about this situation and they don't do anything to help. This person talking about file a police report in order for them to do anything about. Why the hell should I file a police report as if I'm looking for a lost child. It wasn't stolen you idiot. FedEx just never delivered it like they were suppose to, that's why I hate when FedEx delivers.
Trust me, this is not the first time I had a problem like this with Walmart ordering something offline and never got it delivered. I told the girl I was gonna leave a bad review because I don't feel she wanted to help me. I WANT A REFUND BECAUSE NO ONE DOES ANYTHING AT WALMART TO SATISFY A CUSTOMER nowadays!!! This is just my review!!!
Reviewed Nov. 17, 2015
My family and I normally come in twice a week. But last night was different. We walked up to checkout and notice the lines are horrible. But our checkout lady wasn't. She greeted us with a warm smile and made us laugh. We will return knowing there is a smile somewhere. Thank you Vicky!
Reviewed Nov. 16, 2015
I started working for Walmart Canada in Kamloops, BC the 2nd of July 2015. All started out well, except the first week I was threatened with losing my job if I couldn't get along with everyone. Being a new face I laid low and learned my position. I was positioned in directs in receiving. I had previous receiving experience so I just needed to learn the Walmart way. The first few weeks went well. I got along great. The fellow who trained me did a great job but on his days off I was trained by three other associates that had their own way of doing the job. Each one made it quite clear that the others that were training me didn't know what they were doing. So it got very confusing. I was learning so many different ways that I wasn't very sociable, which open the door to one of the department managers to tell me I was a stuck up **. I thought this was not call for but tried hard to be more sociable to alleviate this black mark on me.
I did complain to my manager but it was disregarded. After the first month I got real good and fast at receiving product and accomplishing my job. Our position was classified as part time yet I was working more than full time hours but I did not mind, until I was advised I would not receive any benefits. An ad came up for a full time worker in my position. Up til now we were doing the job of three associates yet there were only the two of us. Sometimes I would be left on my own because the other guy I worked with was trained to do other positions but I was ok with this because it wasn't all the time. I asked if I could go full time in order to get benefits but was never allowed to do this even though I went thru application process online.
In August 2015, the other fellow I worked with went on vacation. I asked for help but only got help at the end of my shift. Those that came to help made it real hard for me because again they had their own way of doing the job. Even the invoice lady would come help so as to make her job easier but overall I was on my own doing the job of three people. They seem to make me feel bad when I asked for help so I stopped asking. My coworker was on a two week vacation which along with days off and stat days ended up being almost three weeks. I dealt with it, yes got behind, got caught up and dealt as best as I could with situation.
The second week my coworker was gone, the safety officer inspected. I reported a few safety concerns, one being the dock plate not working properly. Wouldn't go out on to trailers for unloading. A repair person came in and explain that air bag needed replaced but it was decided that it was too costly so a quick fix was all that was done. It still was very dangerous and a few times nearly fell on my feet or the feet of delivery drivers. I voiced my opinion onto deaf ears. Another employee was hired and even though I hadn't been at the job three months, I was expected to train him. He had no concept of the job and I was unable to train him and do the receiving as well. But I still did not get help.
The day I left my employment was only a few days before my coworker came back from holidays. A trailer came in that need unloaded by power jack which I hadn't been trained for. I asked for help from associates that were power jack licensed but was refused. I page for a duty manager and got no response. I paged constantly for over an hour. The truck driver kept harassing me to get trailer unloaded but my hands were tied. I couldn't even get dock plate up. I didn't know what to do so I called the managers office and abruptly ask to speak to a manager. The person who answered the phone lit into be and told me off and said to keep paging. Later I found out that this was our store manager. I hung up and kept paging, until an assist store manager came to my rescue but I had unfortunately used the last patience I had and walked out. I knew it was wrong to do but I didn't have the patience left to keep working.
On my exit interview sheet it said I would be allowed to be hired back but I have yet not gone back to work there. Even though I have applied many times. I apologized to everyone I affected that day but was told they would never hire me back. The position I was in is still vacant and I would like a second chance but I still don't work there. I felt unsafe and degraded that's why I left. But I still want to go back because I enjoyed the job and was good at it. I can't believe a store manager can speak so rudely and act so inconsiderate towards his employees. But had they not wanted me back why do I have an exit interview sheet that says I can be rehired. I'm not discouraged and will keep trying but this is my Walmart experience...
Reviewed Nov. 15, 2015
WM has destroyed American's trust. I used Echinacea & Milk Thistle for yrs I saw results. Lately I noticed decreased quality. Open Echinacea, put on tongue, if numbs it proves the amount/strength of main ingredient. MT lowered mgs. SHAME!
Reviewed Nov. 15, 2015
I have to say, for the most part, while Wal-mart can be overwhelming because there's so much in the store, I like the store itself but it is far from "cozy" and you definitely won't get "good service" while you are there! There is a FAR DIFFERENCE from walking into Wal-mart than there is from walking into your local grocery store or even Shop Rite for that matter. Well, I just wanted to warn EVERYONE to not buy meat/chicken or steak from Wal-mart because I have had bad experiences with the meat there.
I bought meat a few times and I thought I would give it "one last chance" but boy-oh-boy was I sorry that I did that. I believe that Wal-mart has some type of "contract" with PERDUE and they can only sell Perdue Chicken which is absolutely ridiculous. Also, I'm not sure if Wal-mart gets the "leftover" Perdue chicken but it's certainly not the freshest. I cook A LOT for my family so I know good chicken from bad chicken and Wal-mart's chicken is not good at all. I found it very fatty and even after I cut all the fat off and tried to cook it with some spices, it was disgusting! Again, Wal-mart has excellent prices on laundry detergent, cat food, dog food, cookies, etc. but stay away from the MEAT DEPT! Even the fruits at Wal-mart seem pretty decent but for some reason or another, Wal-mart does not put a great deal of "time and effort" into purchasing decent meat that a mom could cook!
Reviewed Nov. 14, 2015
I went through a lot of trouble to ensure that I paid for my online order and I was so happy when I did because I really wanted a new phone. I even paid extra more to get it fast. So I decided to check up on my order so I did a live chat with a Walmart agent about my order. He told me my order was push back cause the nearest fulfillment center didn't have the product. So I would be sitting at home happily all day waiting on my order and it wouldn't be here. They didn't even call me to notify me of the situation. So I had cancel the order. I will never order anything from Walmart ever again.
Reviewed Nov. 13, 2015
I went to but my children some clothes on layaway and they would not allow me to. It's hard for working single mothers to just go a buy a bunch of x mas clothes I have three children and I think that clothes comes before electronics. It at least gives us a chance to get are children nice clothes but not at once I have to take my time to be able to afford Xmas. I think that should be changed especially for parents like me. Now I have to wait until after Xmas to get them items they need.
Reviewed Nov. 12, 2015
I purchased a bag of cooking onions which were priced at $1.39 on november 4, 2015. When the clerk was checking out my purchases, she asked the price. I told her they were $1.39 for the bag. She weighed them and charged me $1.38 a pound and the price came up to $4.32-plus tax!!! The rude cashier even charged tax on the onions. I didn't notice until I got home. I scanned the receipts. I live about 12 miles from the store. Yesterday, (11/11/15) I drove back to the store, wasting expensive gas. What a joke the employees are!! I wonder if they even went to high school!
Two clerks and the manager were pondering. Took about 15 minutes to get my credit. They sent someone to get a bag of onions. This week, they were $1.79 for a bag. Finally I got my credit on my charge account. Also, on one of my trips to the store, I bought quite a bit of merchandise. The cashier was chatting with the customer who was checked out before me. There were three bags of my purchases. All of a sudden, there were only two. That customer grabbed one of the bags when I wasn't looking and took off. I was out of luck. The cashier was also rude. I went to customer service and they would do nothing about it! When I got home, the stolen items amounted to 29.87.
Reviewed Nov. 12, 2015
I bought a cook set at a local Walmart in Sacramento, CA... Once I got home I saw the product was dirty. You spend your hard-earned money buy a cook set for you and hungry child to get home and find it dirty. Meaning: Someone already returned it. It was put back on shelf and was dirty. I could not find receipt. All I wanted to do was exchange for clean dishes (YUCK). The Walmart told me that they could not print transactions from a register of money transactions (lie). I remembered everything about my visit down to the time, cashier and her name. It was easier to do nothing. Now my two year old and I have nothing to eat off of so fast food again. Just very sad. On tight budget.
Reviewed Nov. 11, 2015
I have worked for Wal-Mart since June of 2015. They have moved me into a position that I am extremely dissatisfied with. I want to transfer to Sam's Club from Wal-Mart and they will not let me transfer out of this store. My store has a very toxic working environment with terrible managers. I need a better position but my store in Goddard, KS has not allowed me to transfer or allow me any choice with the position they moved me into. I am very dissatisfied with my job and I want to apply to Sam's Club but they have my external applicant account disabled.
Reviewed Nov. 11, 2015
I went to Walmart in Audubon, NJ to buy something for my granddaughter, Baby Einstein Neighborhood Friends Activity Jumper Special Edition. Well, price on shelf was $44.88 and rang up for 90.00. They would not honor the place. Not my fault someone put it in the wrong spot!!! I'm never going to another Walmart ever. Then the attitude of the so called manager was crazy. I told her I was calling corp. store. She said "don't threaten me with that." Then, I call corp. She sounded like she did not care. Did not even get my name or phone number for someone to call me back.
Reviewed Nov. 11, 2015
I was shopping at Kingwood, W V store, with my 43 year old son. He picks up his presciptions at the Kingwood store, he is on file, with his birthdate, and I needed heavy things that day, so I was glad he was with me to help load the cart. We live far away from Kingwood, but my son's Doctor is in Kingwood. So his doctor calls prescriptions in for him. Also, we shop at Oakland, Md. store, and Morgantown store, so I am at Walmart a lot. I was loading my groceries and checking out and I asked my son to get me a pack of cigarettes. I gave him cash and he came back to register, saying he had to have I.D. and I said, no problem, You stay with groceries, give me the money I will get them, I forgot, he didn't have his wallet or- I.D. on him. I went to get the cigarettes, and the lady behind counter said, "I saw him give you the money, so I cannot sell the cigarettes to you."
I knew that they had just given my son his prescription, and that had his birth date on it, and I had my Walmart charge card. Once I was I.D.'d as a legitimate customer, I should not have been treated like I was a schoolchild and stood in the corner, in front of other bystanders, and I should have been given an apology and let me buy my cigarettes. I was given great service at the pharmacy, and the checkout gal was wonderful. I bought beer and wine and lots of other things and she didn't embarrass me by asking my I.D. Why was I reprimanded by the cigarette lady, and a bully cart employee of Walmart when I was trying to one stop shop?
The ID# on my receipt is: **. Very embarrassed and medicine my son picked up was for Bipolar and I am so proud of how he held it together in this embarrassing to me situation. My husband passed away in August and my son has been staying with me and helping me a lot. I put him in a bad situation, asking him to get my cigarettes, while I was checking out.
Reviewed Nov. 8, 2015
Recently, dropped off daughter’s prescription. On Friday, the 5th, was told didn't have her ADD medicine they would get it Wednesday afternoon. So called at 4:00. Was told truck didn't bring it. So now waiting till Friday, called back still no medicine arrived. Was told be there about 1:00. Needless to say, nothing showed, so now my daughter has gone a week w/o her medicine. Now it's the weekend, 11-11-15.
Reviewed Nov. 7, 2015
The local Wal-Mart in my town recently put a policy in place in which customers' bags are checked with the receipt to make sure that the items in the cart/bags match the receipt. Instead of being thanked for purchasing items at the store, everyone is forced into a line in order to even leave the store. It feels a bit like being treated as a criminal. I have complained to the store manager and was told that they were forced to move to this to best serve loss prevention. This new procedure feels very invasive. I do not like being treated like a suspect when I attempt to leave the store with a 12-pack of Coke in my cart. What? Is this a military state? Why not throw some barbed-wire across the exit as well? This particular Wal-Mart will begin to notice a huge drop in sales as quite a few of prominent people in the community have made a commitment to no longer shop there.
Reviewed Nov. 5, 2015
I was shopping at Wal-Mart in Bangor Maine, I happened to see double A batteries in the sale. The whole display said $4.95 for each pack. Geesh there were 6 batteries in the pack. So I'm thinking WOW, this is too good to be true. I was right. I grab 5 packs then went to check out. The fella rings all my items through, (I left those for last so I could see). The batteries rang up like 13.95. I said "hey hold on, the display said $4.95." He said "oh they must have made A mistake." I said I didn't want them. My friend bought around 5 items the week before, she was in a rush so when she gets to her car notices the shirt was $3.00 more. She didn't bother going back in. But did say she knew what the display said. I cannot believe that A huge franchise as Wal-Mart is now stealing.
When I told the fella they needed to change the display he smirked & said "oh ya I will tell someone." As I was leaving I looked back & he was happily ringing out the next in line. So it isn't enough this conglomerate has made a lot of small business close but now they are ripping the consumer off. I have become wiser these days. I am trying to shop in the smaller stores when they have sales & prices are about the same. I also notice on A lot of Wal-Mart items they are no cheaper than any other store. So much for the smile when we walk in the door. Oh wait, they have even taken that away (in Bangor, Maine). Anyways I can see the evil that many complained about when they first opened!!!
Reviewed Nov. 5, 2015
We have several Walmart stores in our area but the worst is the one in Phenix City, AL. The store is always dirty and the rest rooms smell. Today I went early in the morning to get a few items and as usual there was no one to help with a purchase in the electronic area. That's it for me. I will go elsewhere.
Reviewed Nov. 5, 2015
Walmart has been absolutely terrible to work with. The majority of representative have been unable to provide any information and they refuse to stand by the price they offered. Customer service has been extremely rude, including supervisors, and as a result they will not honor the $114 price they gave us on a kayak.
Reviewed Nov. 5, 2015
I am required by Toyota to get my Maintenance Drugs from Walmart. That being said, since moving back to SOMERSET after retirement, every 3 months I order my Rx from the Walmart Pharmacy in Somerset and every 3 months I have trouble getting my Rx. My Rx are either not filled together and this requires me to make several trip back to the store or my Rx bottles are mislabeled with the wrong dosage or my Rx is in a packet and not in the bottle as requested because of my bad right hand. Customer Service is really bad also.
Reviewed Nov. 4, 2015
I never got so angry from shopping online!! I was calling everyday to track my shipment for 5 days in a row. They told me "Sorry sir, it will come tomorrow." I was asking when? They said "between 9-5!" 5 days in row!!! The sad thing is that you can't even complain to no one! They don't care about you at all! That's the worst shopping online that I ever had!! Do not buy online from Walmart!!
Reviewed Nov. 4, 2015
I purchased a Comcast from Walmart last year. I needed to have someone install it for me so it sat around for a long time before my son came to visit and install. When he went to install he said it was broken. I didn't have a receipt but did return it to the store. There was much discussion between the clerk and manager. I was told the serial number showed that it had been purchased a year ago. I agreed with that estimate. They told me that I needed a receipt for them to do anything about it. At that point I realized that I had purchased it online and had it delivered to the store so I told them this and said I could produce a receipt. They told me to bring the receipt in.
I retrieved the receipt from my online account and went back to the store the next day but they refused to let me exchange the defective product because the receipt had a return by date of 30 days after purchase. I should have been told that the day before but was led to believe if I could show a receipt that I could exchange it. Walmart employees need training. Managers there need training also. Customers are not important.
Wal-Mart Company Information
- Company Name:
- Walmart Vision Center
- Website:
- www.walmart.com