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Wal-Mart Reviews

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About Wal-Mart

Walmart Auto Care Center offers automotive maintenance services within Walmart locations. Its services include oil changes, tire installation, battery testing and replacement, and multipoint inspections. This integration allows customers to address vehicle maintenance needs while shopping for everyday items.

Visit www.walmart.com
Pros
  • Affordable prices on many products
  • Wide variety of items available
  • Frequent promotions and discounts
Cons
  • Inconsistent customer service quality
  • Long wait times at checkout
  • Frequent stock availability issues

Wal-Mart Reviews

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    Page 24 Reviews 3227 - 3377
    Customer Service

    Reviewed July 20, 2016

    I was in Walmart one day May 25, 2016. I slipped on some water there which no wet floor signs were out. When I fell I cut my leg in the cart. They took a report and gave me a claim number. I had to go to hospital, get cut taken care of and get a tetanus shot. I had also pulled muscles in my arm from grabbing cart trying not to fall. In no way am I trying to get rich. Just want my hospital and missed days from work paid - compensation for my pain and suffering not a million dollars. I have called their insurance company about 20 times since then, left several messages and no one will return my call or even acknowledge me.

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    Customer ServiceOnline & AppStaff

    Reviewed July 19, 2016

    I purchased a Samsung Chrome tablet and purchased a three year warranty plan. The tablet after replacing the power cord wouldn't work. I had already tried to register the plan before and it didn't take. So when making contact for them to the representative stated I should not have been sold a three year warranty and they could not honor it. I explained these warranty plans are offered before you finish the purchase and I didn't see how it can offer me something that it shouldn't.

    She explained take it back and ask for a refund because they could not honor the warranty without it being in their system. They only sell one to two years with extended warranty on tablets. I had my receipt before me and could prove I had a three year plan. I spoke to store I purchased it from to be hung up on and also be placed on hold to research what I am telling them. I am waiting for someone to call me back now because they're saying they cannot offer me a warranty that doesn't exist. However, it doesn't settle the issue.

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    PriceStaff

    Reviewed July 19, 2016

    I checked out at the wal-mart garden center in Jacksonville, NC. The card that was used to pay was, "cloned" and used at several different locations. Thank God, the bank caught it and contacted me. I called Wal-Mart to let them know what was going on. I was on hold FOREVER, and the Manager acted less than interested in what I had to say. When I asked if they check id's of customers trying to use credit cards, they simply stated "not all the time". What?? Really?? Wow. Moral of the Story, Wal-Mart sucks! Not only do they underpay their staff, work them 39.5 hours and not 40, to keep from having to give them benefits, but their very existence ruins communities and drives them directly into poverty. The items they sell are made very poorly and cheap. Sad fact is, once they come in, they shut down all the other stores that you would be able to buy quality items, so you are forced to shop there. NO LONGER A WAL-MART CUSTOMER.

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    Reviewed July 19, 2016

    I ordered 2 Nextbook tablets online with insurance. Both started having problems. After being transferred several times that, I was told that there is nothing they can do about the 2 tablets. But, if I mailed them the tablets that I'll be reimburse the full amount of the purchase. Of course it has to be a box that they will mail to me so that I can send it back to them. That was 3 months ago, and I'm still waiting on those boxes. I'm very disappointed in the way this problem is being handled. If Sam Walton was still alive, there would be no problems with any of their stores.

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    Customer Service

    Reviewed July 18, 2016

    I purchased an item from Walmart.com and I went to a local store to return the item 1 day after delivered. Item is made from Best Choice Product. Walmart said it's 3rd party products and can't be returned to a local store. I have to call the manufacture to return. Walmart post this manufacture opening hours 3am - 3pm EST for Monday-Friday and 4AM - 9AM for Saturday and Sunday. I called this manufacture 6AM, 7AM on Monday (7/18/16) and they were closed. I called this manufacture at 12 pm EST again and put me on hold for an hour. What a jerk service Walmart.com doing? I've never heard this kind of return policy from any other large retail stores.

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    Reviewed July 18, 2016

    Not every Walmart mistreats and or sells sick fish. I'm not saying they should continue to do so in the stores that have obvious neglect issues. But some/very few do actually order quality fish and feed and care for them properly. I'm pretty sure it's a matter of needing at least 2 employees year round that have the proper fish care knowledge. And I'm sure this is not a priority in the hiring process at Walmart. But there are a few good ones still out there. (Walmart at Golden Ring/Rosedale, MD.)

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    Customer ServiceStaff

    Reviewed July 17, 2016

    Today my brother and I went to Wal-Mart, in Rohnert Park, Ca. Everything was going fine till we got to this cashier, a younger women, with a bad attitude. She was huffy with me when I attempted to explain that my brother was paying for two fish bowls but that they were to be packed with my purchases. Her mouth curled. I then told her I needed the bowls wrapped so they wouldn't break and she informs me, there is no material to pack fragile items. Hard to believe. So I asked her to please wrap them in the brown bags that cost .10 each, which was not a problem for me. She acted like this request of mine was way too much effort for her to do. Her attitude with me was very "Huffy."

    When it came time to pay for my purchase I handed her 1 of 3 bills. She "Grabbed Them" out of my hand! I asked her a bit PO'd now why she was grabbing the money from me like that and I didn't appreciate her attitude towards me. She became hostile and informed me she was calling her manager like it was suppose to scare me. I told her "please do call the manager so I can make a complaint about your attitude." The manager arrived, I explained what happened and she sincerely apologized for the experience. As soon as the manager arrived, this sales clerk takes off of the floor and leaves the premises. The manager effectively took care of our purchases and put my fish bowls in their own bag as to not break. I appreciated this very much. Something this sales clerk seemed to have a problem with.

    Truth is for whatever reason she had a problem with me from the get go. Because it started when we explained to her, my brother is paying for the fish bowls, but there to be packed with my separate items from my brothers. Now I personally don't understand what the problem was with a simple customer request. I know one thing, I did not deserve her bad attitude projected on to me. This has not been the first time I've encountered bad customer service at this store location. The store in Windsor Ca is very different, never had a problem with them.

    If these cashiers don't like what they're doing then they need to find a different job. I've encountered many a time unhappy employees, that take it out on their customers. I'm not sure I'll be going back to that Wal-Mart location again. I do not desire to be treated disrespectfully. I praise the manager who rectified the situation. She was very sincere and informed me she was going to her manager to report it. My 1 star rating is for the cashier with attitude, I give the manager 5 stars, and this is rare in any establishment. When shopping, nothing is worse than a cashier or floor person who act like you're taking up their precious time. So, I will be thinking twice about going back again.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 15, 2016

    I have placed my first and LAST order on Walmart.com and here is why. I ordered a Vizio TV online and was given a delivery date. I checked online to confirm the delivery was on time with FedEx as I wanted someone to home when the TV was delivered. The order indicated that it was not shipped so I called customer service to find out why. They indicated it was probably lost in shipment and canceled that order and reordered the TV and I asked for expedited shipment which they said they would do. But while they were processing that request, they hung up on me. So I called back, got another rep and she indicated that the request for expedited shipment was being processed and to check my email for confirmation.

    So hours passed with no email confirmation so I called and talked to a third rep. He indicated that my order request for expedited shipment was not processed and he cannot and told me once the order has been placed he could not expedite it. Then told me my TV would not arrive until a week later. At this point I have had and will never use WALMART.COM again as I believe I would never get my TV. So I canceled my order and demanded my money back. Let see if I get it. As much as I hate the way Amazon treat its employees, I have never had 1 issue with any of the hundreds of orders I placed as a Prime member.

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    Customer ServicePunctuality & Speed

    Reviewed July 15, 2016

    Ordered a 15' pool from Walmart to be delivered to our local store on June 6th. It never arrived. Any attempt to find out why was met with "it will be there in 24 hours." I did the online chats with customer service, emailed and called. Today is July 15 and now they say they can't find the pool. They offered a refund. They never contacted me once. I did all the work trying to find the pool. After reading other reviews I'm wondering if I will ever get my money back. This is what you get when you don't order online from Amazon.

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    Customer ServiceStaff

    Reviewed July 15, 2016

    I ordered a grill and paid extra for the 2 day ship. The day before item was to arrive I checked it. The order said "still processing" in the Wal-Mart tracking page. I chatted online with a rep that was very rude and told me my order was stuck in processing and I would need to cancel the order then reorder. I would also have to wait to have the money refunded to me as well.

    I was shocked. I asked for customer service number and called and was explained to the rep what I was told. He checked my order and said it was normal for it to be in processing and even explained that they ship from different distribution centers and it was scheduled to arrive on time the next day, that there was no need to cancel my order and offered to let his manager know about the situation because she should not had told me that.

    Well lo and behold the afternoon of delivery, checked the tracking and it was still in process. I chatted with an agent that said again it was stuck in processing, there were no more grills and stock and I would have to wait for my refund. Does not even make sense. I will never order from them again. Very unprofessional and to think Wal-Mart is trying to compete with Amazon. That's a joke!!

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    Customer ServiceSales & Marketing

    Reviewed July 14, 2016

    My boyfriend went to Walmart and bought me a ring. I still have yet to even see the ring because he had Walmart send it in to be sized. When he came home he gave me the box the ring came in. Due to the structure and style of the ring it was not supposed to be altered due to ruining the integrity of the ring. The sales associate did not mention this. (Had we known this, the ring would not have been sent out in the first place). We went to Walmart to pick the ring back up but they had sent it out that morning. They said it would be 4-6 weeks before they got it back and could not do a refund because we didn't have the product. (The ring never left the store and Walmart had possession of it). We asked for store credit to get a different ring and they would not. They only offered to call the warehouse to have the ring expedited back to the store.

    Two days later I called the store and asked if they were able to get a hold of the warehouse to which they replied that the manager isn't there and they have no way of knowing if that promise was carried out. There was nothing done about being inconvenience and ill-informed. When the ring was bought we were not told it would take 4-6 weeks for the sizing. Nor did they check to see if the ring could even be sized. After all that they still would not help rectify the situation stating that this was a "training error". I'll never buy jewelry from Walmart again.

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    Customer ServiceStaff

    Reviewed July 14, 2016

    FRAUD DEPARTMENT NIGHTMARE: Someone across the country used my Walmart Mastercard. When I reported the charge as fraudulent the fraud department sent me a new card and reversed the charge. 4 months later I closed my account because I was tired of wasting money on poor quality items at Walmart and on the same day I closed my account. They reversed the fraudulent charge.

    After 6 calls and countless representatives, they told me I didn't sign their affidavit and the case was closed without anyone sending me notice that the case was closing and now I am liable for the entire fraudulent charge. Is it a coincidence this happened the same day I closed my account? No. Is it obvious that it was a fraudulent charge, "We cannot disclose that", is it possible you didn't receive my affidavit and you should have contacted me "we cannot disclose that"... WALMART - promoting a healthier lifestyle through their heart attack and stroke inducing customer service.

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    Reliability

    Reviewed July 14, 2016

    I was sold a defective air mattress. I paid cash had the receipt and still they would only give me the same cheap leaky mattress back. They would not give back my cash even though I was within their 15 day return policy.

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    Customer ServiceStaff

    Reviewed July 13, 2016

    Store allows kids to joyride on handicapped carts and when I confronted manager she said store policy was to not bother them. I called corporate and store manager called me back. Very unprofessional. Also doors are locked after certain hour to discourage looters. I asked her why no security guard. She said the last one was stabbed there. This store is 24 hours open. So corporate is lousy and leaves the management and safety of the store to employees.

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    Customer ServicePrice

    Reviewed July 13, 2016

    As with most companies that I have reviewed or asked warranty questions of; they only print what they deem fit to hide the fact that most of the warranties are useless since the consumer has to ship the item somewhere at their cost which might be more the item is worth. Usually, after 90 days, you have to deal with the manufacturer which is fine only if the manufacturer has a repair center close to where you live. Here was my question on a pressure washer, the Snow Joe Sun Joe Pressure Joe 2030 PSI 1.76 GPM 14.5-Amp Electric Pressure Washer with Hose Reel – SPX3001: "Where does it have to go to for warranty?"

    It was not posted and here's their reasoning: "Thanks for asking a question about Snow Joe Sun Joe Pressure Joe 2030 PSI 1.76 GPM 14.5-Amp Electric Pressure Washer with Hose Reel – SPX3001. This question falls outside of our writing guidelines and won’t be posted – we hope you’ll submit another question. Here’s why: Questions about shipping, customer service, store or website policies and pricing may get missed on Walmart. ca, so instead, we channel them directly to the right teams within Walmart so that you get an answer. For a faster response, please call our customer service team at 1-(800)-328-0402 or direct message us on Facebook. Inappropriate or completely unrelated content gets rejected..." etc. etc.

    Then I posted on Facebook and got this email: "Thank you for contacting us. We sincerely apologize for all the inconvenience it may have caused. Rest assured that your feedback and experience would be forwarded to our site department for an investigation. However, we would like to inform you that warranty information must be obtained through contacting the manufacturer directly. You may provide us the SKU number of the product so we can be able to help you in locating their contact number.

    And I replied: "In that case, a simple answer from Walmart would have been to say so instead of this runaround. You should also post that info. & the company's phone number beside the warranty info. I have found that through experience that most warranties are quite useless when you try to use them because the item has to be shipped to Timbuktu at a cost that is more than what the item is worth. Most consumers don't realize this and I assume that this is why my question was not published. Instead of providing a SKU number, I would prefer that my question was published and answered just as it should have been to begin with." Let's see if it gets posted...

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    Reviewed July 13, 2016

    Placed a very large order with Walmart.com for my new apartment. Had to have 4 replacement orders sent, out of 18 items ordered. Whoever they have working in their warehouse either is getting paid pennies or they're idiots. NEVER AGAIN!!!

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    Sales & MarketingPrice

    Reviewed July 13, 2016

    I sent my guys, hubby and son, to Wal-Mart for hoses. They came back with 4 flexible hoses at $20.00 + change each because they thought since I am handicapped they would be easier for me to handle. Not only handicapped but very low on finances due to the high cost of medication. Out of 4 hoses I have 2 left. The first two obtained holes almost on the first use. Now with $40.00 + change out of use for meds I am now hurting financially. These hoses are highly advertised everywhere as being the answer to your prayers. NOT to mine!! How can something so expensive be so shoddily made. I certainly intend to make sure my friends and family will not make the same mistake I did. I do have the receipt if that is needed. I will make a copy!

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    Staff

    Reviewed July 12, 2016

    As I attempted to make my purchase I had a problem with my debt card. The second attempt went through. As I was walking away the cashier complained to the other customer stating "people like that give me a headache." I turned to her and stated "I will never go to you again. YOU are here to assist in the transaction not discuss it with others."

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    Customer ServiceStaff

    Reviewed July 12, 2016

    I ordered a product that helps pain (non drug) due to an injury sustained while serving my country the military. Walmart states that they sent the package and there is tracking information testifying to such. However, the customer service rep. (phone) vindicated everyone and thing, from the pickup person to the 4 facilities enroute, to the mail person on the delivery side. Moreover, the accidental misplacement and the myriad of homes that could have received it. Yet, proposed that I was the illicit party and I alone. The aforementioned package is documented that it was delivered to my house on a certain date. It was not, though I was called a thief, in that, I was trying to get something, and then saying I did not.

    My only question was simple. "What, if any, protocols are implemented within the tracking # system that USPS utilizes to ensure that fallible and imperfect humans do not succumb to covetous practices, nor make mistakes?" I know that we do not live in the perfect utopia and was taught that, "To err is human..." I have want to believe that it was just misplaced, for a professional thief is just pathetic and injurious.

    In addition, if you cannot trust your mail carrier in May, June or July, then Christmas is given even more stress. I am sure I am not the only one who has had a package or mail not delivered or someone else's mail given to me. Why even institute tracking if there was not a previous problem? To digress, Walmart predicated their response upon the deification and perfection of a human, though all vitriol and animosity to myself. So, in essence what has been commanded by the gods at good old Walmart.com is that no one ever has had mail or packages delivered to their address intended for someone else or, conversely that their own mail has always in perfection found the correct address.

    I have lived in 4 residences, not including Military. At all 4, I received mail that was undelivered and/or misdelivered. Just as the present allows, where even after years, the previous resident's mail is still placed in my box. Moreover, in the complex where I live are some 158 apartments, having the cluster mailboxes all in one oasis like courtyard. My box # is 90 as is the apartment #.

    Yet, 4 times a week on average I get mail for others in the complex, sometimes as far away as #7 or #150 (both #s are examples, yet the understanding remains accurate). So the actual mistakes are widespread within the numbering of the complex. Hence, I wanted to know the protocols that the USPS tracking system has to ensure delivery at the correct address? Perchance no relief is given, I will document each piece of mail not intended for me, and I will send it to Walmart showing them their folly and inaccuracies.

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    Reliability

    Reviewed July 8, 2016

    Purchased a defective car dash-cam. Tried to return it to Walmart but was turned away. Told I had to contact the vendor. Vendor made me return it at my expense. Be very careful when shopping online at Walmart. Not all are from Walmart. Once they have your $$ you are on your own.

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    Customer Service

    Reviewed July 6, 2016

    On June 6, 2016 a $509.00 treadmill I ordered was shipped to the local store from a Walmart warehouse not more than fifty miles from the store I chose to pick up the treadmill. On the 19th customer service canceled the order by logging it as a return and entered a new order. That order never made it to the store or so they told me. Walmart has had $550.00 of my money for over a month now. When I canceled the order that no one can find, they informed me it would take 7 working days to get a refund. They call this SERVICE!

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    Customer ServiceStaff

    Reviewed July 6, 2016

    I purchased the Englewood Patio Set along with a few other items online about a week or so ago. The patio set did not give the option to ship to home so prior to placing the order I called your customer care dept to inquire whether the shipping destination could be changed. The young man I spoke with seemed very knowledgeable and explicitly stated that was very much a possibility (he stated it was routine practice) and provided me with a toll-free number to the freight company 866-378-3748 which Walmart uses for large shipments such as a patio set. He instructed me to call the company directly in about 48-72 hrs after placing the order to coordinate delivery change.

    Needless to say, I placed my order, I did as he instructed only to find out that was NOT the freight company they used and was provided a second freight company info. This time is was for a company called EFW: 855-533-9669. Again, only to have been misinformed... They also were NOT the company. Finally after requesting the customer care team get their act together was I given yet another freight company called YRC: 800-610-6500. I spoke with this company who actually WAS the freight carrier. They stated that changing the delivery from the store to the home was an option however, it needed to be initiated by Walmart. I called the CS dept again and spoke with a supervisor lady who advised me she was requesting a service termed "white glove" to have the item shipped to my home. She placed me on hold for a good 15-20 min while she conferred with her superiors for approval.

    She got back on the phone, stated it was approved and said it would take 3-5 business days for processing over to the freight company. On 7/5/16 I received an email stating my order was ready for pickup from the store. Bear in mind... The whole point of me requesting the order come to my home in the first place was because I do not have a vehicle. I called customer care, again, to inquire about the patio set being sent to the home as previously discussed with the tier 2 supervisor. This rep stated the "white glove delivery" was denied and they called to tell me this. I have TWO phone numbers with voicemail on both and neither of my numbers were called to inform me of this denial so THAT I can assure you was a incorrect documentation in the order notes and a blatant lie. This rep now advised me she would be transferring me to tier 2 again for waive approval of a $25 store to home shipping processing.

    Tier 2 got on the line to tell me, they had no idea what the previous rep was referring to and that I needed to pick up the items from the store and there was no other options at this point to have it delivered to my home. In retrospect, had the rep given me the correct information that the order could not be shipped to my home from that initial contact prior to me placing the order… I WOULD NOT HAVE PLACED THE ORDER!!! But, that was not the case. Your representatives are untrained, misinformed, lack customer service skills (tier 2 especially) and service recovery expertise. I am extremely upset and annoyed with Walmart.

    This was a total mess and now a nightmare because I need to rent a truck to retrieve these extremely heavy items from the store with bilateral carpal tunnel to my wrists. I have been a loyal customer of Walmart for over 2 decades and this is the absolute WORST experience I have ever had anywhere for any purchase and you all should be ashamed of yourselves! For your review and research: Incident # **.

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    Customer ServiceStaff

    Reviewed July 6, 2016

    Got nice phone and services. And have for a long time so this is not the first time pay your bill and before you even use it, its first message is "You're down to 3g." Well how is that possible? Service is horrible in stores and have no idea about service or phone and cannot pay with credit card? Why? You rude! Unprofessional. And could care less. I would suggest getting from anywhere but there. Have paid my last bill from there.

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    Customer Service

    Reviewed July 5, 2016

    We went to East Brunswick to purchase a new release for Tuesday 7/5/16 around 2 or 3:15 am. The night manager was called and asked to open the locked cage, and her response was "no" - it was too far for her to walk. Even the cashier was surprised to hear her response. The manager was very disrespectful and lazy. Please look into this matter, after all it is a 24 hour store.

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    Reviewed July 4, 2016

    Summer Waves Swimming Pool - Walmart store are selling swimming pools without ladders and has no ladders avail to purchase in the store, you have to order them. Stupid and Dangerous. A child could get in and cannot get out.

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    Staff

    Reviewed July 4, 2016

    Last week I was going through the self checkout line and some of the cold items were not being picked up by the scanner. The cashier manning these checkouts ask if my strawberries scanned and I said "I guess." We found out they hadn't. She called a gentleman over and another employees and found out several of my cold items had not scanned. I told them to just let me go through a checkout line so the cashier could scan everything and the lady said that would be fine so I did after the gentlemen said he had back my charges out. He never offered to give me the old receipt but kept it. I have never stolen anything and don't intend to start. I pay for what my family eat and I did not appreciate him at all. It has always been the best Walmart in my area but I promise I want return unless it's a emergency. I will pay double and go elsewhere.

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    Verified purchase

    Reviewed July 2, 2016

    On 6/23/16, I purchased a Signature 200 Quart Optimaxx Marine Cooler 3000003699 (Order # **) which turned out to be a 58 quart cooler. The ad online was in error; the 3000003699 part was actually a 58 quart cooler. I caught the error in the Wal-Mart advisement and cancelled the order the same day. They confirmed the order was cancelled and said they were sorry for the error in their advisement and a refund would be processing immediately. I checked my VISA amount several days later and the Wal-Mart charge had gone from pending to being posted and no refund. After 8 days, I contacted Wal-Mart and opened a complaint for being charged for an item that was not even shipped and for not receiving a refund after 8 days. I was informed by customer service that it would be another "7 days for the appropriate response and resolution."

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    Customer ServiceStaff

    Reviewed July 2, 2016

    Wal-Mart needs at least 2 workers in phone center. It's not just selling most customers need long time to help one of them. A lot of people left. The worker Ashley is very good at her job. Wal-Mart is so tight they can afford more help all over store. It sucks when you have to walk to end of store and still can't find anyone. What are they going to do when no one goes to Wal-Mart anymore?

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    Customer ServiceSales & MarketingStaff

    Reviewed July 1, 2016

    A friend's mom needed to get her prescriptions refilled, as well as shop. During the waiting period of 45 minutes at the Ocala Florida Silver Springs Boulevard, me, my husband, and friend waited outside. In that time one employee named Amanda confronted us to turn our music down... it wasn't that loud. She then left and returned to ask us to leave. I confronted her and we told her we were waiting on our friend's mother to get her prescriptions. Finally I got fed up with the harassment and went inside to help my friend's mother who was getting the runaround by the pharmacy.

    While I was gone, a manager went up to my husband and friend. Lied to them and said she called the cops and that if they didn't leave soon they would get a ticket for trespassing. And this isn't the only time there has been bad run-ins at Walmart. From Biloxi Mississippi even... a Wal-Mart that allows drugs to be exchanges in their parking lot. Too poor customer service and assumptions to harass customers. Walmart is not a place to shop at anymore. Along with very poor product sales and poor return policies. And long lines, and dirty bathrooms. You would think not so many people would be so lazy or rude. But that I guess is the world we live in. In the end we contacted corporate office which can be found on Walmart corporate website. It's sad. At least we have Winn-Dixie's and Publix here. But I feel bad for those who only have Walmarts to rely on.

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    Customer ServiceStaff

    Reviewed July 1, 2016

    I recently purchased a gaming computer from Walmart.com. I was very excited about this purchase. I was given a delivery date of today. After I placed the order, I watched the website with excitement to see where my order was in the process. The order was in the "processing" stage until yesterday. Mind you the computer was due to be delivered today. So I called them yesterday and explained that my order was still "processing" and that I was worried that it would not arrive by the date THEY gave me. Customer service was VERY rude. When I asked to speak to a manager, I was left on hold for about 15 to 20 min.

    When they came back on the line, they were very insistent on me canceling my order and re-ordering the computer. They said that my order had "fallen through the cracks" and no one had any idea on what to do. I was transferred between many reps until one said they were going to connect me with corporate. Well, I ended back with the same customer service person I started with. So, it is now 11 P.M. on the day that I was told it would be delivered and it's nowhere to be found. Can anyone PLEASE HELP ME?

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    Customer ServicePriceStaff

    Reviewed June 29, 2016

    On 6-3-16 I went to the service desk at the Canandaigua NY Walmart to put 150.00 cash on a RushCard using MoneyGram. I had the clerk Ms. Christine fill out the form since I did not bring my glasses. I had my friend on my cell on speaker who heard our entire conversation. I called out the numbers exactly as they were given to me. The clerk entered the info, took my 150.00 and fee of 4.95, gave me a receipt and said transaction went through. I went home, called the intended recipient to say I sent the money. The money never made it to the intended recipient. I called the store and was told I had to come back because they would not discuss the issue over the phone. I am medically disabled, depend on rides, use a mobility device and live on a fixed income.

    6-6-16 I returned to the store and was lead to believe they would do a refund, but then Ms. Christine said it was my fault and had given her the wrong card number [this is why my friend was on speakerphone] so Walmart said it's MoneyGram's problem that I had to take it up with them. After 25 days of wrangling with Walmart store, Walmart corporate, MoneyGram and MetaBank, I got my money put on my RushCard but was not returned the fees. Then to get my cash off card at the Walmart check-out, I was forced to buy something. I asked the store manager [Jason] for some compensation for everything they put me through [multiple trips to the store, at least 100 hours worth of phone calls, fuel I paid for the rides, multiple service fees, money held hostage unless I bought something, interest for using my money for 25 days] he refused my request and sent me packing.

    MetaBank and MoneyGram said they could put the 150.00 on my card if Walmart would; provide 15-digit bank tracer # for that transaction to MetaBank or invoice MoneyGram the 150.00 and they would pay Walmart's invoice... Walmart refused both offers and stood fast that it was my fault. Even if it was my fault... so what! Everybody makes mistakes. I never once put the blame on anyone or thing, I only asked to be made whole. Walmart made me jump through their hoops because of their lack of customer care, logic and basic human decency. There are so many firewalls and finger pointing in that organization I bet Sam Walton is rolling around in that mausoleum of his.

    Shame on Walmart managers at Canandaigua, shame on Walmart corporate and shame on the Walton family for allowing this hostility in its organization. Pick on a defenseless crippled woman who bought your services to further fatten the wallets of its chair members and stockholders... I will patiently await your apologies and compensation package. Have a nice day.

    UPDATED ON 07/13/2016: On 7-16-16 ms. ** received a $20.00 gift card in the mail from Walmart. No apology, no telephone call. Does Walmart think this will satisfy the expense and trouble they put ms. ** through? I think not. The Canandaigua Ny store and Walmart corporate owe ms. ** at a minimum 49 more $20.00 gift cards. Why? Ms. ** did nothing wrong, Walmart stole her money, used it interest free for 25 days, then forced ms. ** to purchase something in order to get her money off the RushCard at the checkout register.

    Walmart has raped, plundered and pillaged America. It has shutdown the friendly, respectful and courteous mom&pop stores throughout America. Replaced them with supercenters and stocked them with robots who are trained like dogs to guard the Walton family wallet. A trained Walmart employee sent ms. **' money to another persons RushCard then refused to resolve the issue in a prompt professional manner within a reasonable amount of time. Forced ms. ** to bum a ride, pay for the fuel multiple times to the store only to be told she had another hoop to jump through.

    Ms. ** is medically disabled, lives on a fixed income. She had to use money she set aside for food in order to pay folks to cart her back and forth. Which in turn forced her to use funds set aside for her medical needs. Is this what Sam Walton's vision was in the 60's? I want to believe he wasn't greedy and disrespectful like the Walton family is now. If they teach their store managers to treat their alleged valued customers like this then one must believe it has always been this vision for the Walton family. Walmart corporate, I will not go away until you have done right by ms. **..... have a nice day.

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    Customer Service

    Reviewed June 28, 2016

    I placed an order through Walmart.com that was processed through pharmapacks.com and paid for with a Walmart gift card. The order ended up being canceled. Pharmapacks.com indicated it had issued a refund, but the refund never appeared on my gift card. When contacting Pharmapacks.com, they stated this would have to be handled by Walmart.com as this was how the order was handled.

    After a 15 minute wait at Walmart.com customer service, I explained the situation to the Walmart representative. She stated no evidence existed that pharmapacks.com had issued a refund and that I needed to contact them. When I stated Pharmapacks.com stated they had issued the refund and would have to resolve this with Walmart.com because that was who had billed it, she stated she would contact them and advise me how to proceed. After a 10 minute hold, Walmart.com disconnected my call. Looks like I may have to give up on my gift card refund. Definitely the last time to do any business with Walmart.com.

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    Staff

    Reviewed June 26, 2016

    I ordered a pedal boat. I was told it would be delivered on 6-24-16. I Called on 6-25-16 to see where it was. I was told I needed to call a shipping company and make a appointment with them and it would take another week to get it. The activity that it was for was over by then. Very disappointed people.

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    Customer ServiceStaff

    Reviewed June 25, 2016

    On June 10, 2016 we purchased a ZTE telephone and a Straight Talk minute package from Wal-Mart, Corinth, MS. Ref: No.** The representative informed us that we could return the phone within fifteen days if we were not satisfied with the performance. The phone was absolutely "junk". It would not stay on until numbers were called; and, the phone continued to reset to "airplane mode", requiring recalling the number after turning "off" airplane mode. Other features were just as ineffective. The phone "card number" appeared to have altered leaving the impression of being a "used" phone. The phone was represented as a "new" phone.

    On June 24, fourteen days after purchase, we attempted to return the phone for credit. The Wal-Mart sales representative along with the Wal-Mart store "manager" along with the Wal-Mart store manager's manager refused to honor the warranty. Lesson learned, be very cautious when purchasing from the Wal-Mart store in Corinth, MS--possibly as well as Wal-Mart worldwide when purchasing electronics or similar products. Satisfaction guarantee and product warranty are not always as promised at Wal-Mart, especially at, Corinth MS.

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    Customer Service

    Reviewed June 24, 2016

    Placed a few orders online with walmart.com sold by Quality Photo. All the orders were cancelled after few hours. Called walmart.com, they said that the order was cancelled because it was out of stock instead of the obvious incorrect pricing.

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    Staff

    Reviewed June 23, 2016

    Had a bad experience with one of Wal-Mart employees profiling me as a shoplifter when I am a Emerson shopper. I felt ashamed, nervous, mad, insulted. Felt like I was molested. She kept staring when I was at the cash register when I paying for my merchandise. I was walking out she stare into my buggy as if I had stole something. I am an African-American woman. I felt like I was being profile because of my color. It is a neighborhood Wal-Mart mostly ** live in that neighborhood. I will not be a victim. I will not be victimized. In Wal-Mart I have a right to shop in peace like all the ** shoppers. I will not let no one take my right away. I am going back in the store this morning with my grandson to get what I need. I will not hesitate to sue the hell out of Wal-Mart for harassing me and profile of me because of my color.

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    Charles increased rating by 3 stars.
    Customer Service
    After a positive interaction with Wal-Mart, Charles increased their star rating on Sept. 1, 2016.

    Updated review: Sept. 1, 2016

    Grobbels responded to my email to them with pictures of the product and issued a check for $15.

    Although the product gets one star. Their response gets 4. It pays to complain about substandard products and services.

    Original Review: June 23, 2016

    Grobbels Corn Beef Point Meat purchase 6/20/16 @$7.95 - After purchasing subject, I opened the package to find that the fat outweighed the meat. The fat was placed down so it was hidden from the consumer's view. If the product contains more fat than meat, it should so state or at least be visible to the consumer. Grobbel's claims to be America's oldest corned beef specialist. Apparently they lack quality control and final inspection before the product is distributed to grocers. However, last November I opened a package of Smithfield bacon purchased at the same Walmart, it contained bone shards.

    I wrote to Smithfield and they responded immediately. I sent the same letter to Walmart and received no response. Evidently, Walmart also lacks a quality control and a product inspection program as well as not considering a customer's concern worth answering. Either do not buy meat at Walmart or open it and examine it at the cash register. Personally, I will no longer purchase meat at Walmart.

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    Customer ServiceStaff

    Reviewed June 20, 2016

    I wanted to start by telling a little about me. I'm disabled due to two rare forms of autoimmune diseases. I have been through two chemo treatment and numerous medicine and therapies to help with pain. I have osteonecrosis in the knees and hips and I also have a weak immune system and fragile bones. With that said, I had quite a traumatic experience at Wal-Mart the other day. I'm still suffering from pain due to it. I was going in to pick up an order with my two little boys that I had ordered online so wouldn't have to walk around the store. I was holding on to my crutches while leaning over to unplug the cord to the motor scooter in the entrance when the store employee opened the door and slammed it into me almost knocking me over. I strained my knee trying to keep my balance. There was an officer standing behind her that asked me repeatedly if I was ok.

    I did not answer right away because I was trying hard to regain balance and waiting the throbbing pain in my hips and knees to dissipate until I yelled out, "No." I alerted my husband what had just happened and he advised me to go back and tell the manager. I was still in tear so he said to wait till he got out of work. I did not want to have to put my young boys through the traumatic experience again. When we returned to speak to the manager she told me she was actually in the same room that the lady employee and police officer was walking out of. The manager took down our information, apologized and said they will review the video tapes and that was it. First of all I was shocked that the manager was there and did not bother to check if the customer was ok.

    The manager said the police officer told her that the customer said she was ok which is the second thing I was shocked to hear that the officer lied when I clearly yelled out and said no when he asked if I was ok. Then I was hurt because the lady that hit me with the door never once apologized - not once. I will be seeing my ortho doctor tomorrow which he will most likely put me through more tests and screening. I had fell down the stairs before and had to go through screening... CT scan, x-ray and MRI... and found that I fractured my hip so I will most likely have to go through all of that again. I am still very sore and upset about what had happened. I was advised to go through the medical screening first then contact JAG for further help. I think Wal-Mart should better train and educate their employees, manager, and police officer of customer service and management.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed June 20, 2016

    As Father's Day was coming up I decided to get my other half a gaming chair. I ordered the chair on the 14 and paid to have it delivered before that Sunday. Every day leading up to the delivery date the chair was scheduled for an on time delivery. Now the day I'm expecting the chair nothing shows up. I check the tracker and the chair is to be delivered two days after Father's Day. If I wanted a chair any day of the week I would have went and got one. What pissed me off is that I paid extra for the chair to come before the holidays. I feel as though if they know they can't live up to the shipment standards they set they should remove the fast shipment offer. They are swindling more money out of people for a delivery that doesn't come in the quoted period of time. What's even worse, to contact customer service is a nightmare. This will be the last thing I ever purchase from them.

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    Customer Service

    Reviewed June 17, 2016

    My brother purchased a Vizio Television from the Waverly Walmart Supercenter located at 275 Walton Dr, Waverly, TN 37185. He purchased the TV on June 15, 2016 at 10:12 a.m. He immediately went home and plugged the TV in to find that the TV did not work. So he rushed back arriving at the same Walmart with the receipt and TV in the box on June 15, 2016 at 11:00 am only 45 minutes after purchasing it to try to return item for a working TV. However the store manager refused stating that the TV was not the same TV purchased. So somehow the TV serial # and the outside box serial # was not the same. The store manager was accusing my brother of changing out the tv's, I guess. My thought was if he was trying to scam Walmart by switching tv's why would he not just ask for money back why would my brother just want a tv that worked.

    The store manager then told my brother to call Vizio which he did and during that conversation Vizio stated that the serial # LWZJSEAR3600143 on the broken television was actually sold on December 27, 2015, and my brother's receipt showed a serial # of LWZ2ULAR4904018. Vizo also stated that once Vizio sells the TV's to Walmart it is ultimately Walmart's responsibility. If you go to Walmart's Return Policy by Department Electronics which states that merchandise be returned with a receipt, and within the 90 return policy as so stated on your website...

    I am very upset that my brother was treated as he might have switched television or whatever and that Walmart has not upheld their own Return Policy that states television can be returned within 90 days. My brother had receipt, same box and television and tried to return within 45 minutes and was told NO. How can you do this? Is this a policy that you can pick and choose the customers that you allow to return items or is this just plain discrimination?

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    Installation & SetupStaff

    Reviewed June 16, 2016

    I love Walmart. I do but I don't know if I will ever buy a refurbed computer from them ever again. I had made a nice long review of a laptop or more to the refurb people that worked on it and Walmart.com when you submit a review it don't get posted right away like it should. It has to be approved by Walmart first. Well needless to say the review I had made I worked hard on it and Walmart never posted it. They don't want you to hear the truth and good and bad. Just the good stuff. They are censoring reviews.

    I got mine off the Walmart site. It was sold by Walmart. The laptop is a refurbish and I had to right off the bat zero out the drive and reinstall Windows 10 on it due to the fact that not only was all the drivers not installed but the recovery stuff was inaccessible. I got lucky that I was able to make copies of all the recovery software on to not only restore the laptop back to factory but make an OS reinstall disk as well and the refurbishment department did not fix the computer right. I not only had to reinstall the OS but I also had to open the computer to fix the mouse pad due to the buttons not being seated properly to the point that part of the touch pad was sticking up instead of it laying flat, it now is the way it supposed to be.

    For a $250 computer I should have never had to do any of the repairs that I had to do! On my new computer. Also when I got it and turned it on for the first time I got a memory error before the setup was done and to top it off Windows 10 was not activated so they reinstalled Windows to right over the oem install and the result was it renders the oem recovery stuff useless. Thank God I was able to get them disks made or I would have been screwed!!! Thank God I know what I'm doing when it comes to computers and computer repair. Walmart needs to retrain their refurbishment department and quality control staff and hire people that really do know what they're doing instead of morons that don't have a clue about anything.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 14, 2016

    My name is Enrique **. I'm a former Walmart associate. I was terminated twice in less than a month. First termination was for scheduling. My mgr changed my days off and forgot to make the change on the schedule. I was terminated for 2 no calls no shows. When I asked why my badge was saying invalid when I swiped, my mgr said "You got terminated." I asked why. He said "I don't recall the conversation of the schedule change, so sorry business is business." I went the next morning to speak to the store mgr. He wasn't there so I spoke to the hiring mgr, showed her the messages. And right away she reinstated me. One mgr made me feel uncomfortable because every moment he got he would tell me, "Any mistakes Enrique and you're out the door."

    Today I was terminated for 20 dollars in the self-check. As I paid for my Gatorade I inserted money in the self-check and 20 dollars came out. I was a little confused because I couldn't remember what I put in the self-check, so I took it not thinking anything of it. Also got a mousse, put it aside to pay for later. So I put it aside and left it, but it never left the store. The donuts I'm being accused of stealing I paid for. I was forced into writing and signing a confession when I did nothing wrong. They told me if I didn't sign I would go to jail. But if I sign I only have to pay 24 dollars. I asked why they were doing this to me, they said it's business. I was interrogated for hours in a room and was not able to leave until I told them what they wanted to hear. I was upset, anxious and just wanted out but I couldn't leave or call anyone.

    I would like for something to be done for the way I was treated. I had such a bad experience working for Walmart in such a short time and don't want anyone else experiencing what I experienced in my time with Walmart. Also I would like for my name to be cleared of all this. Thank you and hope to hear from your team soon. First date termed was 6/7/2016, second date was 6/10/2016.

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    Customer Service

    Reviewed June 13, 2016

    I ordered a Wooden Swing Set on May 26, 2016. I checked the delivery date. It said June 6, 2016. I received 4 out of 5 Boxes. We miss Box # 2. I contact Walmart Customer Service. Each Person I talk to give me a different story. They say that item is out of stock. I called the factory. They told me they send all boxes to Walmart to be shipped to my Home.

    Walmart respond is it's out of Stock. How can be one box out of stock, when it supposed to be a whole set. I been talking to Walmart almost every day. They don't know when we will get Box # 2. How is that possible, not knowing. I try to get phone number from the warehouse where it was shipped to for delivery to my house. They claim they have no phone number for the warehouse or the person in charge. Now today one guy told me he will give me 10% credit, for that box 129.98. It still don't solve the problem. We need those parts. I'm tired spending hours on the phone. I don't call that Customer Service. You have any advice what I can do. Thank you.

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    Customer ServiceStaff

    Reviewed June 13, 2016

    Sunday June 12 my bf and I stopped by this Walmart to exchange a scooter that my son who has autism received when he wanted a life game... He was so excited to get this game... Well my bf took in the scooter and went back to get the life game, came back and Rhonda the CSR was to begin with rude to him, rolled her eyes and stated "no receipt, no return." Never heard that so he came to the car and I proceed to go in.

    I am greeted at the door by a young ** girl. Now I'm a 47 year old ** female. Then the Rhonda CSR ** told a nice young ** male that she wasn't going to wait on that ** with the scooter. The other ** female is telling me that it's not mine my bf's. When I state "no it's my child's." She said "we're not waiting on you." So when I left in tears as the young male did try to assist me. I called these same females wouldn't let me speak to a manager stated he was not there. So I wrote Walmart... This is the worst CSR in my life... I will never go back to that store again.

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    Customer ServiceStaff

    Reviewed June 11, 2016

    I visited the Walmart on Dickerson Rd. It is the worst. The employees at this location does not want to help. Anybody knows nothing about what is customer service is and always having personal conversations when they are supposed to be helping people and working period. The managers are no better. It's like if you put in an application as long as you put down you are project and ** you are sure to get a job there. All those employees and never enough lines open. They want the money but don't want to work. When you ask for something they act like you're bother them, you're getting on their nerves.

    If the Rivergate location wasn't so far away from me I would never go to the Dickerson Rd location. My mom and I call this one the get to Walmart and that's sad that we have to keep enduring this just to shop at a location that is more convenient for us. They need to have secret corporate people to shop at this location to see just what is really going on there.

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    Staff

    Reviewed June 9, 2016

    I started working at Walmart at the end of April 2016. Was just terminated today. I worked in dairy and frozen. I will admit, I had call-ins, but I also had doctors notes. I then heard Walmart didn't accept doctors notes. Besides this problem, I had a manager YELL IN MY FACE BECAUSE I was taking an antibiotic for a deadly infection. My department manager had found out I was terminated and said she was so mad because I was the best employee she ever had. I loved the staff and the job, but that particular manager, I despise. I've been crying all morning about it..

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    Verified purchase

    Reviewed June 7, 2016

    I bought this "courtyard creations" orbit lounger at Walmart last summer. I treated the cushions with a scotch guard like waterproofing spray. As suggested by salesperson. It was completely faded within 60 days, seams coming apart & the Velcro fasteners were placed so haphazardly it was very hard to get the cushions secured. It was very lightly used over last summer & in the shade of a large umbrella most of the day, yet the fabric completely disintegrated! I took the cushions off after 3 months & had to throw them away because all 6 sections of the 2 large cushions that are on it were so threadbare that the holes where the foam & padding were coming through were bigger than the remaining areas that had fabric! They honestly looked like they had spent about 5 yrs outside through all seasons!

    Now they want over $150 for replacement cushions & due to the odd shape of the lounge you can't just buy cushions off the shelf. So either I throw away a lounge I paid over $300 for & take the loss or pay the additional $150 to replace the cushions with more garbage. Custom ones are $600-$900 so that's not an option. I will never buy anything from them again if I can help it, but since they sell products under multiple brand names, I may not know until it's too late! If I could've put 0 stars I would have.

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    Staff

    Reviewed June 6, 2016

    In Walmart today. Not cashier's fault! This woman in line talking on cell, cashier said something to her, she says "I'm sorry." Still half buggy full. She pulls out a wad of checks that had stubs, starts going through them, lays several on counter, some good, some expired, ON and ON... Long story short she was paying with checks of some sort. I stood there, couldn't believe what I was seeing for 15 to 20 min. One by one this was all paid for with checks with her wanting money back. Cashier said she couldn't get any. Ok she knew this... Manager was watching by this time.

    I go over and suggest that Walmart have a line for people like this... I suggest if over one check they have to have them ok before getting in line! Guess I was in line 30 min watching this show while registers were opening up on both sides to help people lined up behind me. By this time I am stunned that it is happening, passed irritated, tired and disgusted just wanted to see what would happen next... Walmart needs to address this problem now because I am sure it is not the first or 10th time it has happened. SOMEBODY NEEDS TO KNOW ABOUT THIS CRAP!!! CUSTOMER DISGUSTED THAT IT IS ALLOWED. I know you can't refuse them service but make it equal for other customers that have to endure this kind of action. As I said, not cashier's fault. Store address: 210 Cobb Pkwy Marietta, Georgia 30060.

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    Price

    Reviewed June 6, 2016

    We purchased blender in Wal-Mart. It's not blending properly so we get back to them and asked for refund or exchange. They said "Above $25 we can't make any return. Do an exchange of same item with same or higher price." We lose trust with Wal-Mart blenders since we have purchased two Brands and experienced the same. Previously they used to give gift card or exchange with other item now they are not. It's quite disgusting to always roam for returns for unwanted stuff.

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    Verified purchase
    Staff

    Reviewed June 5, 2016

    I was in Wal-Mart on June 3rd 2016 in Decatur AL on Spring Ave. I was with my disabled sister who was on one of their electric carts. My sister had purchased about 30 items. I purchased about 10. I had purchased about 20 for my mother. So we had 3 receipts from that visit. I usually have 4 or 5 Wal-Mart receipts already in my wallet. Because I use their savings catcher App. So the receipts I received that day I shoved in my wallet with the rest. I had two carts full, I was pushing 1 cart and pulling the other. It was also extremely hot in the store. And I get hot real easy.

    The illegal store receipt checker was already asking for my receipt 40 feet before the exit door. I told him that I didn't have time to dig in my wallet for 1 Wal-Mart receipt because I had so many in my wallet. Not to mention all the other receipts I had in my wallet. As I was passing by he said he bet I would stop If he went and got an armed security person. I backed up and said, "What did you say". He repeated it again. So I dug out all the receipts I had in my wallet. I started going through them. The customers behind me were getting irritated. I finally found the right one, showed him I had paid for all items. Then I proceeded to tell him he had no legal right to stop me. Or threaten me with any armed security. My sister witnessed this. Along with about 10 other people but I didn't know them.

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    Customer ServiceContract & Terms

    Reviewed June 1, 2016

    My friend got a Wal-Mart card and started off at $500.00 credit limit. After a little over a year, her limit was up to $4000.00. She's been using it to purchase and even ran it up to over her limit months before and paid in full. Then she purchased something again on it months later to its max but was expecting some funds to clear it. She paid in full and was going to purchase something again. She is looking to build her credit. When she paid in full, 2 days later she tried to purchase something for $2000 and was declined. Wal-Mart had brought her limit down to $1000!! From $4000 to $1000. She called and they told her that it's due to the fact she doesn't make enough money when she got a raise and makes more money now than last year when she applied and was on contract not even permanent job. She was so pissed she ripped her credit card and told everyone not to deal with Wal-Mart ever again!!

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    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed June 1, 2016

    I worked at Wal-Mart in Nashville, AR and granted I did have 2 points for missing when I had a stomach bug and the other 6 & a half were for being seconds past their 10 minutes after policy where ya get a half a point. They changed this policy at the end of January. I believe before it was 15 minutes past and ya got 1/3 of a point. I believe they do this in order to cause people to be late when they are used to one system so they change it to another but that is all beside the point.

    On April 24, 2016 my fiance of almost 10 years whom I lived with had a heart attack and then had to have triple bypass surgery. When I called in that night my assistant manager told me he did not think I would be fired but it would be up to the store manager Julie **. I called Julie tonight to try and get my job back being as the reason I had to be away from work was because I was told I would have to travel over an hour and file for leave of absence so my assistant manager Lori ** just took me off the schedule and the nights she was unable to take me off the schedule she excused those absences.

    I was told by Ms. **, "everyone has a valid reason" when they go over 9 points but when an associate looks up their points in letters above the points it says, "If an associate goes over 9 points they COULD be terminated". Now that may not be verbatim but the words... "goes over 9 points COULD be terminated" is very much verbatim and I have a screenshot of it on my phone.

    Let me tell you a little about my experience before all this at Wal-Mart. When I first started I was told by an associate named Deb to deep zone and check for out of date products. She and another associate named Tammy had a conversation I could not hear but it was not long after that they both disappeared and in a few minutes walked past my aisle I was working on the way I was taught to by Deb and Tammy said, "What are you doing Berta? You cannot fix it all". I told her I was just doing my job. She said this very rudely and made the comment everyone else was finished and going to the other side of the store. In a few minutes my assistant manager Kenneth ** came over and rudely said, "Are you going to finish this tonight, Berta?" I told him "maybe" then I continued to tell him what Deb had told me and what Tammy had rudely said in front of the other associates... trying to humiliate me.

    I had many incidents similar to this even though I tried my hardest to stay away from others and do my own work. I broke down to Kenneth ** that night telling him I am almost 47 years old and I deserve to be treated with respect. I have 3 sons and 2 grandchildren I am trying to take care of and if friends came along with the job "great". If they didn't "fine." I was there to earn a paycheck. Not make friends.

    I was written up 2 different times for tardies. My fault I will admit that. The 3 write up was because I had not zoned as much as Slade ** and Kenneth ** thought I should have in an area. I had never zoned but once before and it was in chemicals and we had had a spill at the beginning of the night. I told support manager Josh ** that I felt some wanted me gone. I am a Christian and they don't like that even though that is not the reason I told Josh. Of course he assured me that was not true and he is one of the ones I trusted alone with Lori **.

    I was brought to the office because some guy named Rory said I tried to offer him prescription medication which was not true. I offered him Azo for his bladder which is over the counter like tylenol or ibuprofen because he had told me he had stolen some. I told my managers this when I was called to the office. The next time this man Rory had me called to the office was because he said I said inappropriate things that made him feel uncomfortable but 2 witnesses, Tommy and Deb said that was not true or I guess they would have fired me for sexual harassment which by the way when I was taken to the office for this I was the only female with a closed door and 3 other men in the office. Kenneth **, Slade ** & Josh **. Oh yes they laughed but still that is against policy right there. 3 men in management, 1 woman associate and a closed door.

    After that I passed out on the floor for 20 minutes and to this day I believe I was drugged but I just really did not want believe anyone would do that to me. But I think I know who it was now. But the straw that broke the camel's back and caused me to be fired from Wal-Mart was when my fiance had his heart attack and triple bypass. Oh they say they tell you things in orientation but I was told to file leave of absence. I would have to drive over an hour and leave my loved one who was still on deaths door and go to the Wal-Mart store in Nashville, Ar from Hot Springs, AR where my fiance was in the hospital and fill out the paperwork.

    I ask my assistant manager Lori ** to take me off the schedule through Sunday night but on Sunday night she text me and ask me if I were coming to work when my fiance was still in the hospital barely 3 days after his triple bypass. Kenneth ** and many more men there think they have more power than the women with just as much authority as they have.

    I have been discriminated against for being a kind, decent person that did not get into their back stabbing quarrels and I have most certainly been discriminated against for being a Christian and because my assistant manager Lori ** helped me just as she would any other associate. I have children. Now I am trying to file for my unemployment which will be only $101 a week. I am looking for a job but I am not finished fighting Wal-Mart because it is one thing to tell an associate they have to go fill the paperwork out themselves. Then tonight Julie ** says all I had to have done to file for LOA was make a phone call.

    I could have done that but I was not going to leave my loved one and I did go back to work for one night after all this thinking all was well. But Lori the manager who had been helping me and I were off the next night and Kenneth ** went into the system and terminate me. He had told Lori if it were up to him I would be terminated. Told her that on the night I came back. Well he did it the next night. There is so much unfairness and illegal activity at store number 0033 in Nashville, Ar it is unbelievable! When, Wal-Mart fires someone only 2 days away from being able to file for FMLA something is fishy!

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    Customer ServiceStaff

    Reviewed May 31, 2016

    My mother was shopping this morning at the Denver Ave store in Loveland, Co. At the self-checkout, 2 items she was purchasing were doubled to 4 items. She waited 10 minutes for assistance and then was told to finish her transaction, pay, and then go to customer service. This asst manager could have voided the overcharge items, but didn't so we go to customer service where a rude clerk informed my mother it was impossible to return those items. My mother told her she wasn't returning items, but wanted reimbursed for the overcharge. Again, the woman told her it couldn't be done. I asked for management. We waited several minutes and the same assistant who had sent my mother to customer service walks up and says in a disdainful tone, "You again." She tells my mother she cannot be refunded and that my mother should just go get the extra items that she had paid for. My mother did not want or need double purchases.

    They decided to call another department and spent almost 5 minutes trying to find the number to call the department. Finally, they were told to simply refund for the items not received by my mother. Then, they did not want to refund the sales tax and were argumentative about doing so, but finally did include the sales tax. They made remarks to others waiting in line that implied my mother was the reason they were waiting, not their own incompetence and/or lack of knowledge throughout this experience. When we were finally done, the clerk asked the next person in line in a rude tone again, "Just what do you want?" Badly managed store with poor assistance, multiple empty spaces in shelves and rude staff.

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    Staff

    Reviewed May 30, 2016

    I used to shop at (Mays Landing NJ) walmart quite a lot until my mother almost 60 years of age with COPD and heart problems went shopping there with her 75 year old Aunt, and was attacked by 4 females because they believed she took her cart. While my mother was being beat over the head with hairspray cans and anything else these females could pick up, my mom was being told to "Shut her ** mouth" by the Manager on duty (a young fat ** man) and yet he let these girls continue to hit her. I will NEVER shop here again (along with my family and all my friends as well). Or at least until they rethink their choice of employees. This man STILL has a job after all of this. Smh. Walmart went down the toilet.

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    Customer ServiceStaff

    Reviewed May 28, 2016

    I had the worse experience at Walmart. My mother bought a trash can and the cashier put the bags inside the trash can. We did not get a receipt and forgot about it because we wouldn't need it. By the time leaving the greeting lady asked for a receipt which we forgot we didn't have it. I ended up finding mine in my purse. Then she called two more guys like she couldn't handle it (this is not an old nice lady like we usually see greeting people). They come asking for receipt (I know they are doing their job but they have no right of accusing people without proof). One of the guys said if we didn't have a receipt then we were taking the stuff. I told them we didn't get one. They kept stating we didn't have one.

    Finally went back to the cashier in front of everyone passing by looking at us like we really stole something (which is what really bothers me). The cashier had thrown away the receipt in the trash. What really bothers me is the fact of accusing without proof and talking crazy in front of everyone else that were coming to the store. I understand they have to do their job but there is lack of professionalism. There are ways on checking plus at the end they did not check one single item.

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    Price

    Reviewed May 28, 2016

    Items we buy are not stocked. Only the items that are not popular remain on the shelves. You can NEVER count on a product being on the shelf. Why is there a six week gap in re-stocking Distilled Water or Smucker's strawberry jelly for three or four weeks. (Strawberry shortage? I think not!) The list goes on... Yogurt, Chicken Breasts, Spanish Nuts, G2 ink pen refills, bag of potatoes and you must pitch 1/2 the bag because they're awful. The 99c store has better and certainly cheaper and fresher produce... It's ridiculous! Your Good News products are not that great and you'll notice those bins are always full. Please stock the items we use... Your system, at least in Santee, isn't working. The checkers can't do anything about this and the floor managers look at you like a deer in your headlights.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 28, 2016

    Awful first and surely be the LAST experience with Walmart photo. I ordered ** online. Pictures didn't arrive on time. Spent roughly 2 hours total between talking to customer service chat (**), calling store photo associate, talking to store manager. None of which is helpful in any ways. The worst is the Assistant Store Manager (**) that I spoke to today. He is definitely not qualified to be a manager and has ZERO customer service skills. He refused to compensate or refund me for order that didn't arrived, causing me money because I missed the deadline for an art show submission. He said that I don't have to pay for those that hasn't arrived.

    Unless you scoop him up from the street yesterday and promote him to manager, obviously he is very poorly trained. He didn't even bother to read my PRINTED online receipt stating that I already paid for the item but it never arrived. He also shows ZERO interest in helping me (the paying customer) for Walmart's wrongdoing. Who cares if it's online order or store order, it's all WALMART and the least he can do is offered an apology. None, not once he said sorry or apologized. Store associate at photo department was at least polite and try to help even though it's not his fault that everything is MESSED UP.

    After all the hassle, as it turns out my orders are there. I never received a notification email nor phone call telling me that my order had arrived. I even had specifically asked a photo store associate to call me when the photos didn't arrived 5 days prior, because the order was 1 week behind the supposed delivered time. I only know this because eventually, I made the drive to speak to the store associate in person. I shouldn't have missed my deadline if YOU would've done what you're supposed to do.

    Here's the deal, AFTER all the inconvenience and unwelcome treatment from your Assistant Store Manager, the order I received are WRONG! Let me repeat, they are all WRONG! I ordered Matte finish and it clearly said that in the receipt. And what did I get? NOT MATTE!!! Seriously? How can this get any worse? I should've known that if I buy anything from Walmart, I will only receive the worst. NEVER AGAIN! I am reporting this to BBB.

    This is the newer Walmart store located in 7437 Watson Road, Shrewsbury, MO 63119. Train your employees!!! And for crying out loud, if your manager is crap then how do you think it reflects your company? FYI: I never gotten my money back from this photo orders. Fine I'll swallow the damage you have caused, but I will surely do more damage to your already bad reputation. Expect numerous negative reviews soon.

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    PriceStaff

    Reviewed May 28, 2016

    My girlfriend has been working hard at Wal-Mart for the past 6 months. She moved from Syracuse to Phoenix to be able to have a place to live and work without being surrounded by stupidity that goes around in Syracuse. Every day she worked tooth and nail to make sure that what she had to get done was spotless and looked over to ensure that the customers at Walmart would have enjoyed stay and to be able to shop and find things that they were looking for. Today she got fired for attendance where you're only allowed 4 call-ins.

    Now mind you my girlfriend is 19 and basically lives on her own and I try to help her with rides every chance I got but neither of us are made of money and going back and forth is expensive. Fill you in - she was living in Phoenix which was only 15 minutes away or less. But because of certain circumstances she had to leave her current state and moved to Fulton where she had a better place to live and safer place to live but then became harder to take her to work because it's a half an hour drive to work and back and without a car she can't always make it there.

    I go to college. I have my own job and other responsibilities that make it hard for me to help and what saddens me is when someone that work so hard to just try to stay alive is fired for a crap reason. And even after she moved or make that before she moved she was trying to get a transfer to the Fulton Walmart which was rejected which is weird considering that Walmart has a policy where their employees are protected - which is seemingly a bunch of crap because for almost 2 months she tried and tried so very hard to get the transfer she desperately needed to be able to continue to work for the same company but at a different location. And if that's not devotion I don't know what it is.

    They were completely unfair and uncaring and the only reason why half the people I know go to the Clay Walmart was because of her. Their loss because she's a hard worker and she's just trying to make a living to get by. I kind of wish I could contact the CEO but I know it's not going to happen. But I'll tell you one thing: he's probably only concerned with the numbers and doesn't give a crap for anyone lower than them. It's all about humble beginnings or at least it's supposed to be because that was Sam's dream. Sorry Sam. Book corporate ruined your dream.

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    Staff

    Reviewed May 28, 2016

    I brought a breast pump for my daughter. She open the box and began to use it, when she notice the left side wasn't working at all. She unplug it and put it back in the box to return it for a working one. When she took it back with the receipt she was told that they was not going to take it back because it was open and she use it. She explained to them that she had to open it and try to use it in order to know it didn't work. We called. We spoke to store manager and corp. office and they still refuse to return the pump. I am very dissatisfied and ready to take this issue to small claims court.

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    Sales & Marketing

    Reviewed May 27, 2016

    I had bought a queen size air mattress Coleman style little less than a month ago. Went camping with the unopened mattress and opened it that night. Filled it up with air that night and noticed that there was a discoloration on one of the sides of the mattress. No big deal. Woke up in the middle of the night and the $80 dollar mattress was deflated. Not a happy camper now, so that morning of took the mattress back and not having my receipt they wouldn't even exchange it. At the time of exchanging it I didn't even noticed that the mattress didn't even match the box. Also had a pump that came with it and it wasn't even included in the box until I got back to my campsite and when I noticed it I felt as if they thought I was the one who was trying to scam them and that I felt bad.

    As it came out the person who bought it before me is the one who scammed Wal-Mart but I'm out the $80 plus dollars and the humiliation and inconvenience this horrible thing that the other customer had done but Wal-Mart had taken this bad mattress and resold it as I'm the one who bought the problem and out the money, and Wal-Mart won't do anything about it so I'm the consumer that got screwed or until I find my receipt but that doesn't change the fact that the pump is missing and the mattress doesn't match the box. I really don't even want to shop at Wal-Mart because of this ** that happened to me. So totally beware of what you buy from now on at Wal-Mart. This was in Tumwater Washington by the way.

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    Reviewed May 25, 2016

    Had one of your casserole dishes sitting on my stove while I was cooking and it exploded. I had glass everywhere. My boyfriend was standing at the stove but turned around just before it exploded. If would wouldn't have been walking away. He may have been seriously injured. I have pics of the glass to show how bad it was.

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    Customer ServiceStaff

    Reviewed May 23, 2016

    I have been working for Villa Rica Walmart for going on 1 yr. But as of recent times, I have watched as my girlfriend and other family members have been harassed and repeatedly embarrassed by a self-checkout cashier named Michelle at my local Carrollton Walmart. On 5/21/16 I was off the clock and at the Carrollton Walmart and witnessed this same cashier be rude and ugly to my girlfriend when she attempted to show her her ID which was completely visible from her wallet. But this cashier ordered her to take it out for her to see.

    She took out her ID and held it up to the cashiers face so she could see it. But the cashier said she was far-sighted and couldn't see it, ordered for it to be taken farther away from her. My girlfriend did that as well. But also asked her what the issues was and why wouldn't she actually look at the ID. Instead of looking the cashier stomped to the self-checkout register and told my girlfriend "You know exactly what you did. That camera saw you do it. And they're gonna pull that camera and see too. I will take care of you. Don't you worry." Then continued to stand there and tell my girlfriend off.

    When I stepped up to the register she told me to go sit down. When I asked her why she was doing this to us, she just kept telling me to take my ** to the bench and sit down. She repeatedly told me to take my ** and sit down because none of this was my business and that I needed to mind my own business. She swore at me. I swore at her. But not once did a member of management come over to us where she claimed she had called them to. Instead my girlfriend walked her grandchild in the stroller over to customer service and demanded to speak with someone.

    I ordered the cashier to cancel my girlfriend's order and collected her items in her cart and took it to her at customer service. We stood there several minutes before a manager came up to us. We explained our situation and that this cashier constantly harasses my girlfriend when we are in the store. After several minutes the manager re-rang up our order and we cashed out. We gave our names and my girlfriends number to the manager. She said she'd call in the next 2 or 3 days to see what was going on. But I felt uneasy with the situation so I called and reported it to my store (Villa Rica) and was told they would also look into it. But when I got to work today (5/22/16) no one said a thing about the situation.

    At 1030 pm I was called into the office and told I was not terminated but I was separated from employment at Walmart for gross misconduct. The harassing cashier told the manager that I threatened bodily harm to her and continued to threaten her. Now I have been ordered to have my girlfriend write out a statement of the incident and any witnesses to the situation and just maybe my store manager will give me back my job. No investigation was done in regards to this situation, nor was my girlfriend contacted by corporate in regards to this situation (she called corporate while we were still in the store after this situation occurred). No security, police or otherwise were called to the front or for that matter nor did the manager know why we were even having a member of management paged to the front.

    The list goes on... Yet I no longer have a job because I defended my girlfriend from a cashier who was threatening to have her taken care of? And who laughed as my girlfriend walked out after making 2 more purchases and told her "I told you I would take care of you." and continued to point at her and speak ill of her to another cashier on self-checkout? The list goes on... How is this even right?

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    Staff

    Reviewed May 21, 2016

    Orem, UT. This place is the worst and is getting toward terrible. There were LONG lines. I waited for 15 minutes and when I got to the 2nd in line the clerk was helping a food stamp woman. The clerk had to put in numerous numbers on the food for feed forms, for every couple of items. After 10 minutes, the food stamp lady decided that she needed to get something else, so I decided to go to another line and wait. When I realized that the present person at the register was also a food stamp woman, I just left, cart and all. Never, never, no never am I going to Walmart again.

    Second one. Lindon. Went today to pick up a couple of items. What a mistake. Not many people there, but the lines were long because of lack of cashiers. Okay, so I went to the self-checkout... only 3 of the 4 were working. Two were having problems and the register was trying to help them. This took 10 minutes. When I arrived at one of the computers, it was one of the one that the cashier was trying to help, every time I scanned and item the screen said, UNAUTHORIZED ACTION. When I pressed OKAY I was able to scan my item. I put in the sack, the screen said UNKNOWN ITEM IN THE BASKET. Okay, so I moved the bag to my basket. Then the next time the exact thing happen. I just left the store, basket and all. A similar thing happened at the Orem store. Never, never, no never will I ever darken Walmart's door. It just gets worst. I have been a loyal shopper for years, but no more. Sam Walton would be incensed at HIS store.

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    Staff

    Reviewed May 20, 2016

    We usually go shopping at Wal-Mart until an employee profiled our 7 year old daughter as a shoplifter when all she was doing was looking at clothing with her mother. After that we had undercover shoppers making our shopping very unpleasant. It even got to the point when I took my 4 month old son with down syndrome to the bathroom to change his diaper, when a Wal-Mart employee stood at the door and observed what we were doing and then walked out. We continued our shopping and we noticed undercover agents following us around the store, when we had no intention of stealing or even gave any impression of shoplifting...

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    Reviewed May 20, 2016

    Returns here are such a hassle, unlike the claim of "hassle free". With the receipts I am told to take it back to the Wal-Mart I bought it from. So I try to do a return without the receipt, then I am told it's not in their system which I know is a complete lie since I went to where they sold them and saw them on the shelf.

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    Staff

    Reviewed May 19, 2016

    I am writing this to apologize for bothering your employees by trying to check out. I approached the till and was greeted by both women behind the counter. They then continued to talk to each other for about 5 minutes. Very upsetting. I was not in a hurry but felt like a real interruption to them. There was someone ringing a bell, I thought a delivery man. That was paid no mind also. This was today at 8:50.

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    Customer Service

    Reviewed May 19, 2016

    I literally made this account just so I can leave this review. I purchased a video game for my son yesterday from Wal-Mart. Got home and opened it because I wanted to relive the glory days and play the game before he got home. It wouldn't work and that's when I realised I got the wrong system. He has a Xbox One but I got the 360.

    I went to Wal-Mart the same day but they would not accept the return because it was opened. Really?? GameStop exchanges them even after 30 days. The lady explained that people buy them and return them after they beat it but this was in the same day!! Customer service on the phone said it was the law which didn't make sense because how can other companies do it? They said they could change it for me but it has to be the same game, same platform, and then they open it for you in store so you can't return the unopened one? Like for real. I can't make this stuff up. Horrible experience and because of it I will never buy another electronic from this company ever again. Good job Wal-Mart.

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    Punctuality & Speed

    Reviewed May 18, 2016

    I only worked for Wal-mart for 7 months. When I was first hired on, I was a part-time cashier during the day. But I have Crohn's disease and they were scheduling me all hours different days and my body could not handle the strain. I went a couple of days working until 11pm and having to wake up early to get to work by 7am. Mind you I walk to and from work so it takes me a minute to get home and don't get much rest in between those shifts.

    So I put in my preferences and changed my availability to overnight as it was a set schedule every week, and full time. For 3 months I got no answers as to whether I was getting pulled over night or if anything was happening. I finally got pulled overnight after the raise to $10. So I was supposed to get a 50 raise for doing so, and for 2 pay checks I never received the $10.50, only $10. I was told it was getting fixed and it never did. I got fired because of too many absences because I was in and out of the hospital for my crohns.

    My boyfriend also worked in the meat department for a while and has stretched ears. He had his headphones in his tunnels (gauges that stretch the ears for those who don't know) and a manager went up behind him and pulled the headphones and said he couldn't wear them on the floor. If the headphones had caught the gauge at the right angle, she could have ripped his ear lobe.

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    Staff

    Reviewed May 17, 2016

    I purchased a few items at the local WalMart (Eastlake Store in Chula Vista Ca 91915). I had my 2 children with me, a 10 year old and a 6 year old who unfortunately both witnessed the incident. After paying for the items, the cashier reluctantly placed one item in the shopping bag, a gallon of milk. I had kindly asked her twice. She replied, "You can put the item in the bag yourself" as she proceeded to walk away. Note: there were other customers waiting in line. I spoke to the Manager, she replied, "Some customers do not want their gallon of milk in the bag," and I replied, "Your cashier never asked me." So a WalMart employee delegated a task to a loyal customer.

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    Staff

    Reviewed May 15, 2016

    Walmart Supercenter Department Store, 1800 NE 12th Ave, Gainesville, FL 32641, Phone:(352) 372-3191. Date witnessed: 5/15/2016 4:30 pm. Highly diseased fish being sold out the door while having ick (white spots on the scales), fungus and housed with deceased fish that obviously had been taken over by the diseases from lack of care by the staff, even though there is a fungus treatment and ick treatment right beside the fish tanks not but 5 ft. away. Spotted sick tetras, heavily infected catfish so riddled with ick it was clear to eye from feet away, their whiskers turned into circles at the bottom.

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    Customer ServiceCoverageStaff

    Reviewed May 13, 2016

    I have worked at Walmart for nearly a year and put my two weeks in today (which felt great). I have never worked somewhere that treats their employees so poorly. This company makes you watch pre-employment videos which claim how "great", "friendly", and "safe" they are. I began in the grocery department stocking where I had no issues. I began having issues when I was moved outside as a cart pusher.

    3 years ago I was in a bad car accident which heavily screwed up my foot, being in a position that constantly pulls slightly uphill and in all weather (affecting the arthritis) was a bad position for me. Upon bringing this issue up to my manager she was very rude about it. I was told I would have to quit and could not move to any of the many open positions in the store. I dealt with the position as long as possible and was written up twice for being too slow. I told the manager I was in a lot of pain due to the position and could not keep up, she didn't care and told me I can't transfer due to this write up.

    Not only has my foot been an issue but when I lifted a shelf my back was hurt and I could not work anymore. Walmart told me I would have to see a doctor of their choice (illegal) to receive workers comp. My chiropractor even informed the managers of this. Walmart claimed it was not their fault as my back was "previously hurt". It does not have any record of injury or pain at all. I had to pay out of pocket what MY insurance wouldn't cover.

    Why I chose to quit was because of those and their "budget cuts". For 5 months I have gotten nine hours a week. Try eating and paying bills on nine hours a week. I asked a manager when this would change, she claimed it would change very soon. The next week I received four and a half hours. This is a place I will NEVER recommend. Stay FAR away. This Walmart is in Millcreek Pennsylvania.

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    Customer ServiceStaff

    Reviewed May 12, 2016

    We are a small retail outdoor furniture store in Pasco County, FL. For the past couple of years we have been receiving approximately 10 calls a day from customers of Walmart's who have purchased furniture from Walmart and are not happy with it. They have been given my phone number from customer service at Walmart. In the past I have spoke to numerous representatives from Walmart to no avail. I have filed a complaint with the BBB and the calls stopped for approx. 1 month. I am in desperate need for assistance in getting them to stop giving my phone number out as it is harming my ability to run my business.

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    Verified purchase
    Customer ServiceStaffReliabilityProcess

    Reviewed May 8, 2016

    I bought a $40 raft to spend my days off having adventures with my child. The day we bought it we assembled it at a lake and the caps were missing for the ends of the paddles and the ring that holds the oars so you can relax one was good the other was loose. Well the paddle fell in the lake and sunk. They said we needed all the parts to return it! So the quality of the paddle ruined our day at the lake and the next Sunday I had off to return it they argued with me and the policy has no common sense wiggle room to deal with things that get lost due to the fact that they are flawed. I was like am I supposed to dive to the bottom of the lake to get the paddle we tried to get the paddle! They were like sorry that's our policy. They refused to write down corporate's number they pointed to a wall and told me to find it there. I had nothing to write on.

    The manager one was Sheri. She insisted I needed the sunk paddle that filled with water since there was no end cap! And the ring didn't hold the oar securely. The manager called me a liar and said the paddles don't sink because he has ratted all his life. I was like right most people that are serious rafters don't use Walmart quality rafts. Yes white water rafting gear and high level gear wouldn't sing but ours was defective. And they argued and threatened me with the cops for telling them I didn't accept their return policy and the customer is supposed to be right!

    After blowing up a 4 man raft what is a lot of work and going to a lake we would have rather preferred to not argue and just get another paddle. Deflating the raft and gathering all the stuff to return was a pain and knowing I would have to get it all blown up again was not something I would normally ever put myself through voluntarily to call me a liar and be threatened because I was telling them their policy is not acceptable - it needs to account for these things!!!

    I called corporate which was a waste of time they say it is up to the store. That I need to deal with another manager in site and if that doesn't work keep going above them to district and regional manager but they have only 2 weeks for returns and I had the receipt! So to go through all those steps would jeopardize my return waiting to follow the process! Ruined 2 days of my life the day at the lake and the day I did the return. I eventually got a store to return it! But corporate said it would only be able to be returned at the store it was purchased at! Corporate and the purchase store were bullies!

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    Verified purchase
    Customer Service

    Reviewed May 5, 2016

    Recently purchased a pricey pair of Beats headphones, along with a warranty from Walmart's online store. I was charged, of course, but they simply never shipped the item! After the delivery-by date passed I called Customer Service to inquire. Their answer? "Um, yeah, I'll make a note of it. Sorry. Please call again in 2 days." Seriously? How about, "I'm sorry, we will overnight-delivery the item to you now given that we failed to live up to our obligations in the transaction." What a terrible business model.

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    Reviewed May 5, 2016

    Augusta Maine Walmart - Walmart will refuse to refund your money when you buy on-line because they say you are responsible for sending it back to their original distributor and in addition to this they will charge you a 15% restocking charge and it will take several weeks before they will give you a refund if they decide to do so. This is a total nightmare.

    I buy from a local retailer so that if I have a problem with a purchase I can return it. That does not matter if you bought it from Walmart online. Don't do it, you will be very sorry if you do. Nobody else does this and it is total BS. They do not explain this before you buy it. You have been warned. Save yourself the grief. Waste of money. I did not agree to pay a 15% restocking fee. If the supplier to Walmart wants a 15% restocking fee they should get it from Walmart. I am a customer of Walmart not a customer of the Walmart supplier. This is fraud on the part of Walmart. Walmart sells it to you the customer but then after you buy it they say "it's not our problem, get your money back from our supplier." Walmart hides behind a curtain of deception. It should be illegal.

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    Reviewed May 5, 2016

    The betta fish Walmart sells half are dead and the other half are having difficulty in breathing. So uncalled for. I have approached the manager of the store and the Walmart headquarters about this problem but not getting anywhere. They just apologize and go on and continue to sell these little betta fish so sad. Please I am asking for help on the matter.

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    Staff

    Reviewed May 5, 2016

    Lazy employees, can't find any help, there will be three employees standing at the service desk doing absolutely nothing while one is helping a long line of customers by herself. The women's bathroom is DISGUSTING every single time you go in it. The one employee picks her nose EVERY time you're in her line. Saw many customers leave her line over it. Disgusting nasty laziness. I go in every week for pet supplies and cleaning supplies and groceries and it's the same thing every single time. I don't have a choice to go somewhere else. I live in the country and it's basically the only store in town other than Dollar General. If they sold the dog food I use I would never go back to Walmart. And yes in the photo that is a pee soaked piece of toilet paper draped over the seat. Five freaking employees standing around doing absolutely nothing and the bathroom looks like this.

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    Staff

    Reviewed May 1, 2016

    3:00 Sun April 30th at the Walmart on Rte 31 in Macedon NY. After using the bathroom my 5 year old yelled that the automatic sink water was too hot and burnt his hands. I verified - it was too hot! We went over to the service desk. The clerk told us they have no control of the water temperature. On our way out, I told the Department Manager of Outdoors. She said - "yeah it gets hot". So I said "shouldn't there be a sign up until it gets fixed?" She said - "well sometimes it gets really cold too. That's the way it works."

    While talking she slowly walked away. She acted incredibly odd and didn't know what to do. Both employees knew of the problem. Lacked the initiative to do anything about it. We're indifferent to someone being hurt in their store. Had no idea how to address a customer concern. Didn't think to take action so no one else could get hurt. Didn't know water temperature could be adjusted. And these were two employees promoted to customer service and management?

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    Customer ServiceStaff

    Reviewed May 1, 2016

    I was fired Friday for leaving work on Wednesday to go to the doctor. I did not inform management that I was leaving, but I was so sick I didn't have time to wander around looking for one of them. My husband went to Wal-Mart to get my prescriptions and to show one of the assistant managers my papers from the doctor. She was rude and said that it would be a problem because I didn't inform anyone. I went back into work though and stayed till 11 pm. I called the assistant manager of my area the next, which I had off, and let her know and she said "okay". I went to work the next day, Friday, and was terminated.

    I had a previous coaching for writing a note about the proper way to do a few things and it offended one of my coworkers whom I have complained about numerous times to my department manager and assistant manager about his hateful, aggressive attitude towards me and his plain out ignoring me to which nothing was ever done. I believe it was retaliation and everyone I know thinks they were just looking for a way to fire me. Management has always been rude to me. My department manager doesn't care what goes on his department. Most of the time he can be found on the floor doing nothing but chatting to the co-worker I have complained about numerous times.

    Favoritism is really bad at Wal-Mart and I pity those that work there. They do not care about their employees like they say they do before they hire you and if Sam Walton were alive today he'd fire half of the lousy management that's working there. Wal-Mart listen up: you cannot treat people this way! I, and others, demand fair treatment!

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    Staff

    Reviewed May 1, 2016

    My husband is an OTR Truck Driver. He stopped at the Walmart in New Boston Texas to buy food for the week. When he returned to his truck there was a cop there giving him a parking ticket. REALLY!!! He parked way out of the way so he would not be blocking anyone and he was in Walmart buying food. It wasn't like he was taking a break there. You know Walmart without trucker you wouldn't be in business. What are you New Boston Texas Walmart in cahoots with the town police or what? ‘Cause the cop told my husband he write 5 to 10 tickets a day. He also said there are signs. My husband asked WHERE??? He didn't even show him where. They must be that little that apparently 5 to 10 truckers a day don't see them either. WHAT THE HELL IS WRONG WITH WALMART THESE DAYS? If Sam WalMart was still alive this ** of no truck parking would not be 'cause he knew if it was not for OTR truckers he wouldn't have been in business long!

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    Customer ServiceStaff

    Reviewed May 1, 2016

    Went to the Morrow, Georgia Walmart (first time at this location) on 4/30/16. I was at Customer Service waiting to return two items. The woman at Customer Service was the most unprofessional, untrained person I have witnessed to be her age (she seemed to be over 40). It was so stereotypical of how certain persons are portrayed, it was funny. I was waiting for 10-15 minutes while she chatted, laughed it up with the "home girls" she had helped before me.

    While the line is steadily growing, 3 other workers and what looked like manager walk by...nothing. Then two co-workers come to the register and starts talking with her for another 2-3 minutes. When I approach the register with my returns, I am polite and smile. She gives me no eye contact, just reaches for my receipt and items, tells me to "stand over here" while she yelled "Next," rings my items, and waits for me to ask for my receipt back. Won't be back to this location. I hope management does some extended customer service training, because it is way overdue.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 1, 2016

    I have been trying to contact someone who could help me with my situation so if anyone can help me please let me know. This is so messed up. Walmart was the first retail place I have ever worked for. With being in a new state and needing a job to pay bills I took it. Well to my story. I started working there in October 2015.

    Well I didn't want to be a cashier but that's what they needed help on so I insisted to just take it. Well the raises went through to 10.00 an hour and 9 occurrences and they said it applied to me in my paperwork etc. So after 6 months when they are suppose to give you full time option they call me in the office 7 days later after my 4th occurrence and told me they had to let me go, I was like okay. So I turned in my badge and vest and went home.

    When I got home I looked up all my reference numbers and I only had 2 call offs since the new policy started. Contacting corporate don't seem to work. I'm thinking about a lawyer. I busted my ass for them people. I wasn't just a cashier. I was all over Walmart. I took shifts when no one wanted to work or do a no call no show. I was the fall-to girl. The manager of the front end has favorites and I wasn't one. So needless to say they let me go so they didn't have to give me full time but used a ** excuse.

    I don't want my job back there even tho they told me to reapply in 6 months. But something needs to be done with that place. I have a list of wrongs at that Walmart. Oh and when someone does come in to check on everything it's the same person and they schedule the time and date that they'll be there, so you know all the "employees" are on their toes so they don't get into trouble. Someone please help me get a hold of someone. If anyone can help. Thank you.

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    Verified purchase
    CoveragePrice

    Reviewed April 30, 2016

    I ordered a grill and a grill cover a year ago from Walmart.com. The grill cover cost $51.86 plus tax and is a Classic Accessories Veranda Barbecue Grill Cover up to 58" wide medium. It was their top of the line grill cover. I assembled the grill when I returned to Florida in January 2016 and put the cover on it. After four months of use the grill cover has badly deteriorated. Walmart declined any responsibility referring me to IVG Stores who won't refund my purchase price. Walmart has now marked the cover down to $26. The bottom line is beware when ordering from Walmart.com because they don't necessarily stand behind their merchandise even when it is junk.

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    Staff

    Reviewed April 29, 2016

    My friends and family shop at Wal-Mart and they are very happy with the store. Sadly enough, the supervisors ignore the cashiers having the cellphones laying there by the terminal at checkout. They FaceTime with friends as they scan the merchandise. This leads to mistakes. The supervisors need to crack down on this behavior since Target, Winn Dixie, and Rouses never allow their cashiers to play with their phones while at the registers.

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    Customer ServiceStaff

    Reviewed April 29, 2016

    I have been shopping at the Walmart in Harbison Boulevard, Columbia SC for many years. I enjoy shopping here except for a rude man who is one of the front-end supervisors. One question – what does the store manager do? The only time I have seen her is when she was walking nervously with members of corporate. When I was manager of a very large retail store, it was my duty to walk the store, inspect sanitation, and spot check for dates, in-stock levels, and customer service guidelines being met.

    As far as expired products, the specialty vendors, who stock items such as the jams and jellies and other slow selling items not carried by Walmart's warehouse, unfortunately do not clean their shelf areas or check for date rotation or expired items. Every manager should know this. If the manager fails to do this him/herself, then some responsible person should be designated to do this. I am a certified food safety expert, and outdated product is very serious!

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    Reliability

    Reviewed April 28, 2016

    I am more than very dissatisfied with the Walmart Asurion warranty that I purchased when I bought an airbed. The airbed was just fine until the fifth month of ownership. It lost its support and I had to put air in it every day. The air pump started smelling and it was giving me a backache (due to losing support in the middle of the night). I contacted Asurion and went through their procedure for a claim. My claim was denied because apparently an airbed losing air is not grounds for a defective product. How utterly ridiculous! If an airbed continually loses air it is defective, and it should be replaced or my money should be refunded. Overall, Walmart should not sell Asurion warranties if they are not going to honor them.

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    Verified purchase

    Reviewed April 27, 2016

    New purchase was not new. It was used & put back in the box. Purchased a new weber grill ($150.00) at Baraboo, wis. When we got home to set up, found it had ashes in it & the lid had burn marks. All Baraboo Wal-Mart would do is offer a $10 gift card for our troubles. We live 28 miles away. Don't they check packages after people bring them back for their money back?? Shame on Walmart. I'll go get my money back & go to farm & fleet and spend money with them. All DONE with ALL Wal-Marts.

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    Reviewed April 24, 2016

    I work 40 hours a week, listed as a part-time employee. I don't receive benefits. This is illegal. This is their way of saving money. In addition, over time is pushed to my next pay schedule. This also is illegal... major issues. I am studying Industrial Psychology. I can't wait to tear them apart... legally.

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    Staff

    Reviewed April 23, 2016

    So now you only can return 3 a year without a receipt? Lancaster Wal-Mart lady told me that AFTER she did my return in two different transactions. She said she had to split them up, then proceeds to tell me the last one would be 4 for the year so I could not do it. What a **. She had to do them split because one needed manager approval. Ahhh.

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    Reviewed April 21, 2016

    This is the third time in 2 weeks that I have brought home expired foods from the Crossett, AR Walmart. First it was Lender's Bagels that were moldy from Feb 16. Then I bought a jar of Bonne Maman's Strawberry Preserves that had the button up and some jam on the side of the lid. (I didn't touch that part when I put it in my cart.) Today, after 3 people tried to open a new (ha!) jar of Bonne Maman's that I bought yesterday, the preserves were hard and dark. I wondered if it were jam that I was used to getting, not preserves. After spreading (with difficulty) on my English muffin, I check the expiration date. Ready? 9/14/2013!!! Almost three years expired and still on the shelf!! What is with this store?!

    I have never, ever seen so many health issues with the food a Walmart store sells. I am from Central Texas and we are appalled. The worst part? There are not many more options in Crossett. You should be ashamed at your lack of inventory knowledge. I don't think Mr. Walton (founder) would have approved of the way the store is run. I am in disbelief and will share on FB.

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    Punctuality & SpeedStaff

    Reviewed April 21, 2016

    Hey you guys I'm new to this Walmart reviewing page but I felt the need to come on here and make you guys aware of what's going on. I love Walmart for my one-stop shop and usually never have a problem. I'm from New York so nine times out of 10 I like to go to Walmart late nights, early-mornings. I wanted to make Walmart very aware that they have someone working for them that gives Walmart a bad name. She goes by the name of Loretta and works the night shift at self-checkout.

    A couple of months ago I was at self-checkout getting ready to pay and I was approached by Walmart worker Loretta who reached into my purse and pulled out a bag of chips that I previously bought at another store and accuse me of stealing. Once she realize that Walmart did not sell the bag of chips that she pulled out of my purse, upon asking her to apologize, she refused to and replied people like me steal all the time and she's an old lady that made a mistake.

    I did indeed let Walmart personnel know what she did and left it alone, but last night April 19, 2016 at 4:35 am once again I was approached by the same woman who asked me to leave with my therapy dog and told me that no type of dogs are allowed on Walmart property. At this point in time I feel like I'm being racially profiled and harassed every time I step foot in Walmart. I constantly have to look over my shoulder and be conscious of what I'm doing so that way this lady don't accuse me of doing anything wrong. I am a loyal customer of Walmart so I will not refrain from shopping there but I do have fears of being accused and racially profiled by this woman Loretta - Snellville, Georgia, Centerville Highway Walmart overnight self-checkout employee.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 20, 2016

    I did some shopping last evening at the local Walmart and unfortunately as I was unpacking my supplies I noticed I was unable to locate 2 items. I went down to my car twice and checked all the bags again - nothing. I stopped at the store this morning and explained the situation. The clerk behind the customer service desk was not too interested in the story. She explained that "they" would have to review the tape to see if I took all my bags or not. I was a little shocked by the news since the items added up to $10. I really just wanted my items. It took 2 clerks to over 5 minutes to get in touch with the manager and another 5 minutes for him to leisurely talk to the clerk and walk away from me. I was walking behind him trying to get his attention.

    The manager was at a door before he even acknowledged me and I tried explaining my issue and his response was "he needed to look at the tape to see if I took the bag or not". I explained to him, first I would not be there if I got the items and secondly I asked if he was calling me a liar. He then proceeded to let me know that they have people coming in all of the time stating they did not receive the items when they actually did. By this time, I was running late for work and steaming because I was being called a liar. At that point, I informed the store manager that I don't need the $10 items that bad to stand there and be insulted and that I would never step another foot into a Walmart.

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    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed April 18, 2016

    11:24 I walk in Walmart located at 3301 Tower Rd, Aurora, CO 80011. I stand in the "Customer Service Line". It seems the person a few people ahead of me are being helped... Although a long line, I assure myself, only a few more minutes and it will be my turn. The employee who seems to be heading up Customer Service turns and walks off. At first, I think this is for a price check, maybe manager approval... 24 Minutes goes by without a soul who can assist. Several customers standing in line reach out to a total of 6 employees and two Managers who have walked through the customer service area and around the desk. No one will help and we are told someone will be with us shortly.

    Finally someone appeared to take the ladies spot who walked off - she assisted the next person, and what do you know... Another Employee ** when reaching her return desk she was unapologetic of the wait of total 28 minutes. 6 Total employees and two manager walked by the line and to the customer service desk without ever helping the line of 11 customers.

    Onto my next venture at my Local Tower Road Walmart... The Pick up line for site to store. I stand waiting for a total of 13 minutes with one person in front of me with no one at the Pick up desk/photo center. Finally two employees return ** to assist the lady who is in front of me... Turns out they went to fill her site to store order... TWO employees for the ONE site to store order that consist of a sheet set and two pillows. ** starts assisting me approx 5 minutes after that (Because a manager approval is required for the lady in front of me) - Almost a full hour inside walmart and I haven't purchased what I need to get but none the less, ** and I done with our transaction quickly once the process is initiated. The pick up is done and I am on my way to get what I came for.

    I stop and ask a employee if they know where I can find a multiple outlet plugs/power protectors... They tell me, "I don't know where those would be. That's not my department. I work in clothing section." I continue on my path and ask another employee and viola! They were helpful and point me in the right direction... I get what I need and head to the self checkout and proceed to ring my items out.

    I call a manager now to read this review - Just so happens an armored truck shows up so the only manager has to let them in... Again... Waiting for a total of 6 minutes. The girl I had asked to call a manager sees me waiting, and says, "I am going to ask them again to come out for you." I am courteous and tell her, "Thank you, I appreciate your willingness to help." ** walks out of the backroom. I first ask her to read my review., I told her I would like to send to Corporate. She tells me anything that I send to corporate will be filtered to her store. She asks is there is anything she can help me with right now. I tell her of what happened with each department, walking her virtually through my Hell, and again she tells me that it will be sent to her once Corporate has filtered it to her. In other words she doesn't care until I send it to Corporate.

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    Customer ServiceStaff

    Reviewed April 18, 2016

    Just left my friendly neighborhood Sachse, TX Wal-Mart to return a damaged TV I purchased at the Frisco, TX Wal-Mart. I was in the store over an hour talking to two Assistant Store Managers who told me that they cannot help me. I will need to go back to the Frisco, TX Wal-Mart 20 miles away for assistance since that is where I purchase the item.

    I stood in the customer service area over 15 minutes as the first Customer Service Manager called on the ASM. They never ask for ID, my name and I never explained all I wanted to do was exchange the item and I did not want money back. This Customer Service Manager never spoke to me to know what I wanted to do. I just want to replace the TV and apply the $149 to the new purchase. The CSM went around the corner and spoke to the Assistant Manager Javier. They return and already made up in their minds that this - they would not take back the item. They acted as if the item was stolen. And, ASM Javier stated he could not help me, because the TV was not purchased at the Sachse, TX Wal-Mart. This was not an item they sold at that store on the Black Friday.

    Javier and another Assistant Manager acted like they look up the item in their system. They stated they could not find my receipt number and could not scan the receipt since it was not in that store. I asked Javier, "Does Wal-Mart have a computer system that links all the stores together like all the other large retailers? And why would I need to drive to Frisco, TX when I live in here in Sachse? Does each Wal-Mart store use a different policy and procedure?" To make matters worse I asked Javier, "Since you are a Manager of Wal-Mart can you call the Frisco, TX store to have them look up the transaction?" Javier stated he could not make that call and the best he could do is provide me the 800 Number to consumer affairs if I did not want to go to the Frisco, TX location.

    At this point I became a little frustrated on how we as consumer has allow Wal-Mart to just run business as usually and not take steps need to protect consumer rights. Basically in no stated words, I was told "You are a dishonest ** consumer trying to get over on Wal-Mart for a $149 TV." I asked Javier to call the Store Manager and the District Manager. Javier and the other Assistant Store Manager called the police to have me removed from the store.

    Wal-Mart has done a lot of good and a lot of bad for the communities they are in. The real problem I have with the retailer is, if you are going to make all this money selling the product, have systems in place to take care of your customer. The bad side of Wal-Mart, they have made all this big push to control their vendors and also push smaller retailers aside to control pricing, but this management staff was not trained on how to assist the consumer. Why do you have Managers that did not know how their Return to Vendor process work, just saying NO to the customer? I am certain the TV vendor would have provided Wal-Mart a vendor credit for this damage TV, which was determined it was not more than a year old. There was never an attempt to take my information and the TV's information to call the vendor with the serial number.

    This is the second time I have had this problem and I vowed never to return to Wal-Mart. I purchased an eclectic rider online for my grandson and did not like the purchase. Both of the returns I had the receipt and was treated like I was a criminal in an investigation by Wal-Mart customer Service and the Manager(s) on duty. This time I will NEVER set a foot into another Wal-Mart. Which lead me to say, "When I purchased the six TVs, there was no problem? But, when it is time to service the customer, it is a BIG, 'I CANNOT HELP YOU'."

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    Customer ServiceStaff

    Reviewed April 16, 2016

    I was at the customer service center at North Grand Mall area in Ames, Iowa and not only was I turned down--but because I just got the money order 45 minutes before 5:00--they wouldn't take the money order at all!!! Really hurt my feelings and now I have to go make another trip to pay the bill. Sad she had to embarrass me in front of all the others in line. HOW DO YOU MAKE THEM UNDERSTAND that it's a easy fix and I've done it before?

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 16, 2016

    I usually never have any type of issues in the Jerseyville, IL store. I have many friends who work there, so I normally actually enjoy my visits. But when I went in a few days ago, it was different. I had hot food in my car and a hungry family, so I was in a hurry when I stopped by Walmart that evening. My boyfriend and our son waited in the car. I ran in to grab him a case of beer. I walked to the back of the store, got what I needed and everything was great... until I got to self checkout. I could see that the old hag of a cashier was being rude to the two teenage girls next to me. If I hadn't already heard what was going on, you would've thought the girls were shoplifting or doing something horrible the way the cashier was treating them.

    About 5 minutes later, I saw her look at us, sigh heavily and say "let me wait on them" and she finally walked towards the gentleman who was also waiting and I. She waited on him first (I was there before him, but it wasn't a big deal). She finished up with him and FINALLY came to help me. The first thing I noticed was the sour look on her face and her reeking of cigarettes. She saw that the screen was asking for ID, which I had no problem with because I look young and always have my ID ready, but when I have to wait forever and she's rude, there's a problem. She asked me if I had alcohol, I nodded my head. She asked me if I had alcohol THREE times before I finally said yes (like she couldn't use her eyes and see for herself) and pointed at the case of beer.

    I had my ID sitting on my pocketbook waiting for her the entire time. She asked me if I had my ID, while signing. I pointed to my ID and said "right there". She rudely looked at me and said loudly "well, can you hand it to me!?" Now, I have a space issue and having to touch people I don't know, especially gross old ladies like her. I handed her my ID. I probably had a bad look on my face, but can you blame me? The lady FINALLY punched in my birth date and dropped my ID back on the counter, almost dropping it on the floor. I looked at her with an "are you freakin serious?" look as she acted like a 2 year old and stomped away back to the teenagers who were waiting on her. I hurried up and paid, got my change and started walking away. As I walked away, she literally yelled in a rude voice "HAVE A NICE DAY!". If I hadn't been in a hurry that day, I would've gotten her name and complained then.

    Has Walmart forgotten about customer service? I worked in the field for a long time before switching careers. I understand bad days and everything going wrong, but lose the attitude and look good for the job. I've emailed the corporate office. A manager called me from the store (when I said no calls and to email). I wrote back and said "I would be more than happy to talk via email". I hope the appropriate action gets taken about the cashier.

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    Customer ServiceStaff

    Reviewed April 16, 2016

    I had an incident with a manager of some sort at the Walmart Supercenter in Bentonville (Walmart 100, I think) and said incident left me somewhat upset, for it was a personal occurrence. After some time without him contacting me back, I realized I had accidentally put his address on my ACT account, rather than my own (he lived 2 houses down at the time) before I had ever met him. After the awkward situation had been long passed, I decided to confront him about my test results. He wouldn't answer the door. He wouldn't answer my calls or messages. He never gave me my mail! Every time I'd go to 'his' Walmart, I would be with a friend and I would mention somehow my displeasure with his existence to whomever I was with. Well, today, I mentioned such dislike and he heard it, proceeding to bring a sheet of paper to me which I had to sign. He kicked me out of the store from then on for the comments 'made to [him].'

    However, I never said anything TO him. He tried to make my friend leave as well, but she had no part in it and I told him so. He walked me out. I was respectful, saying yes sirs and even told him to have a nice day. After the fact, as I was waiting for my friend to finish getting her watch fitted, I realized I may not have been treated legally. For, I said nothing to him, only to my friend. And if I'm banned for having a conversation, was my right to say what I please denied? I'm not a lawyer, but I feel as though his personal feelings were behind this situation, and I do not believe he should have been able to kick me out of a Supercenter simply because I have a (reasonable) bad opinion of him. Also, if he has the authority to do this, what else could he do?

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    Staff

    Reviewed April 15, 2016

    First let me say my wife works there and is being sexually harassed by another employee. This employee also alleged that I attacked him tonight while shopping. The video in the parking lot will show no such thing happened. My wife is being harassed and I'm being told I can't shop in there because I stood in the deli area for 35 mins. eating a donut. They said I was interfering with my wife's job, but her boss complimented her on how she continues to work while I'm there. The management at this Walmart is crooked to the core. This employee grabbed my wife's ass and he still works there, yet I'm told I can't hang out for 35 mins. and eat a donut.

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    Customer ServiceStaff

    Reviewed April 15, 2016

    I read a couple of reviews that sound just like mine. I put all my money on one card then I disputed a transaction and my card was instantly compromised and I was told I would have to wait 2 weeks to get a new card. Or I could just go purchase another card from Walmart and transfer the funds from that card to the new card. I did just that and what followed is totally shocking to me and completely ridiculous because I've had a card with Walmart since they started. I've only disputed made of the 5 items and that entire time three of which happened on this one incident. And the way I was treated is unbelievable I could not understand their accents. It was very hard to follow what they're saying at all. I was hung up on and lied to about transferring all the money I had on the card to the new one.

    Now what gets me about it all is it's my money. They didn't give me credit for anything. It's my money I can't have it. Being quite rude about it for whatever reason they have for doing this it's the way it always starts with these big corporations. The customer service starts to fail and then they fail. Just look at what happened to Kmart. there was a time when Kmart was Unstoppable like Walmart is now. Customer service got crappy and the people like me quit shopping there and buying their products even if I have to pay more because I refuse to let them win. They think because they're on top the customer service people can be rude and hang up on their customers. Tell them they're going to call them back and never do. Like I said I'm never going to shut up about this. I just think I'm going to go and every blog every News Channel I can find. The point out this travesty of the consumer world called Walmart.

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    Coverage

    Reviewed April 14, 2016

    In case you didn't notice, one of your 25-year-old UNARMED Georgia "store security" personnel was shot and killed by an idiot attempting to steal 3 flat screen TVs from a store. I am a member of many "county local Facebooks" pages and chances are, EVERY SINGLE DAY, there will be pictures of people stealing merchandise from one or two of your "local" stores. WHY DON'T YOU HIRE ARMED OFF-DUTY POLICE OFFICERS OR VETERANS WITH "CARRY PERMITS" to secure each and every exit of your store?

    I am talking about the Hwy 42 Stockbridge, Georgia, Hudson Bridge Road, Stockbridge, Ga and Lovejoy, Georgia stores? SURPRISE!! We consumers do NOT like paying higher prices when you could prevent thefts IF ARMED personnel were covering ALL of your exits. Chances are, a thief would think twice if they knew they would have to exit the store in front of an armed police officer/veteran instead of an 85-year-old senior citizen trying to supplement their social security income...

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    Staff

    Reviewed April 14, 2016

    I have worked for Walmart for 1.5 years. After issues with an Assistant Manager I tried to change departments for five months. My AM only gave me excuses why I hadn't been transferred. They cut my hours from 34 to 9 for 2.5 months. When questioned management gave only excuses. They cut all hourly associates hours. This lasted until the second week in March when management requested me to transfer to the garden department. I have all day testing this week and tried to use my PTO as soon as I found out. My AM said that I would not be able to and I would have to find someone to switch a Saturday shift with who is not working. I have been dealing WM's BS for 8 months now. Stay away.

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    Customer ServiceStaff

    Reviewed April 13, 2016

    I went online to Walmart.com to verify that the store I was going to had the video game I was after in stock. Online confirmed it. I called the store, and the customer service rep had no idea what I was talking about, put me on hold, then said, "we don't have it." I then proceeded to once again verify online it was there: Verified in stock 10+ copies. I get to the store, only to see the product is not even on the shelf. A service rep approached me to say, "we can't find it in our freight. I will look again, and if you are here when I get back, I will let you know." I waited 20 minutes, only to see the service rep on the other end of the dept. roaming the PC aisle!! I left, and went home to purchase the game directly from the Sony website. They lost an easy sale due to poor service. Not the first time that has happened to me.

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    Staff

    Reviewed April 13, 2016

    I shop Summerville, SC Super Walmart. They never have loaders or anyone to assist in loading heavy purchases particularly in the lawn and garden dept. Even upon request I am left struggling hoping some Good Samaritan will come by. They are usually understaffed or the staff available are not physically able to assist.

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    Staff

    Reviewed April 13, 2016

    I worked for Wal-Mart for 14 1/2 yrs. When I started they seemed to be on the right track, they seemed to care about their employees and knew what the word INTEGRITY meant! But in the last 6 or 7 years they've took a complete nosedive. It's all about Wal-Mart and nobody else matters. The words integrity and fairness are just words in the dictionary! I'm 61 years old and in the last 4 years had my share of health issues from a heart stent, diabetes, and stroke, and was on intermittent leave of absence.

    I was employed there from August 2001 to March 2016 - just 6 months from my 15 years at which time I would be fully vested in Wal-Mart and less than a year before I planned to retire as I have neuropathy in my feet and starting in my hands. 62 was my goal if I could make it that long without applying for disability! Wal-Mart knew this and in the last 5 months I worked there tried to fire me three times!! And here I am with all my retirement plans up in smoke. I work in a right to work state (Indiana) which pretty much allows them to get away with whatever they want!! I wasn't treated fairly and have a half dozen fellow employees that feel the same way and are willing to give statements to that effect. I can't identify with other Wal-Marts, but after this I find it hard not too! As for the management of this facility they should be forced to do what they make us do.

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    Verified purchase
    Price

    Reviewed April 11, 2016

    Walmart has this down! Everything you need in a well laid out format. The price can't be beat! For a family on a budget, this is the place!

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed April 10, 2016

    I visited the new store on Gillespie St. in Fayetteville on Saturday. There was not a crowd so I thought my shopping experience would be pleasant. It was not. Every sales person that I encountered had a frown on their face and then I went to check out with 200.00 worth of merchandise and got a ** attitude from my cashier. If people don't want to work send them home and hire people that do. A professional should be able to weed out the people that really want to work. Very disappointed in Wal-Mart. The customer service gets worse every time I shop there. Grant it the prices can't be beat but I am willing to start paying a little more for better service.

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    Customer ServicePriceStaff

    Reviewed April 10, 2016

    This happened at a Wal-Mart in Northern Idaho where I live. First off my father and I are both ex-marines. I currently am employed as a state trooper and my father is a battalion chief for the fire department where we reside. I am 33 my father is 54 . Now here is what happened. It was around 9 pm I was just starting my shift and met my old man at our Wal-Mart for a minute. I went in, purchased the new Jurassic park DVD and a can of Copenhagen and my father behind me bought a pack of smokes.

    Now what completely blew my mind was how rude the cashier asked for our id's. Now we were both in full uniform at the time, out of curiosity I asked why, her reply was that we appeared under the age of "50". I laughed and replied well as you can see we are both of age, she became almost irate that I asked and threatened to have us escorted out of the store to which I replied, "Umm, can't you see I'm in full uniform with a badge and gun and my old man was in his uniform as well minus the gun?" She replied, "How do I know you guys are who you say you are?" To which I replied, "You don't" and we both left and walked out of the store and as I got in my patrol car a loss prevention officer came out and apologized numerous times.

    All the while the manager refused to even apologize or come speak with us. So as a result we will make sure our families and friends and everyone we know will avoid Wal-Mart at all cost no matter what. So there you go, Wal-Mart hiring a rude, uneducated person, lacking basic life skills as a human being just cost you a few very loyal customers but I am sure your corporation could care less just like your customer service. Last but not least Target, KMart and 7-11 gained new loyal customers.

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    Customer ServiceStaff

    Reviewed April 9, 2016

    I was out of my blood pressure medicine and I called to 40580 Albrae St phone number 510 440 8060 near about 10.10 am on April 8th 2016. I tried three time for 30 minutes. Phone was picked up. I was listening the conversation she had with someone but my phone were hung up without answer. Fourth time I called again and pulled my car out and drove to the store. In the store I met to the store manager, nameplate was ** at 10.55 am. I told her story and she took me to that customer service desk. The phone was ringing. She pointed her finger to the phone screen and asked me "Is this your phone number?" I said "Yes." She tried to find that lady but she could not find her and she said "I am sorry." TELL ME SHOULD I SAY SHAME ON THIS KIND OF CUSTOMER SERVICE.

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    Verified purchase
    Rosalind increased rating by 3 stars.
    After a positive interaction with Wal-Mart, Rosalind increased their star rating.

    Reviewed April 9, 2016

    Purchased a computer chair from Walmart.com. They sent FedEx to pick up the item. Have not received my refund. This has been going on since Dec. 11, 2015. All I want is my refund.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 9, 2016

    I've been employed since November 2015. I started off as most new hires do... with hopes that maybe I can make a stable career in retail working there. Then I started noticing changes that they claim in orientation, doesn't exist. A very evasive store manager, breaks and lunch not being followed according to policy, refusing to acknowledge time off requests and being "forced" to work in other departments without proper training. The biggest issue to date, is as follows:

    This week is a pay week. and my form of pay is direct deposit. I never received my deposit! I tried calling payroll, who directed me to my store personnel office. They're telling me I have to wait 24 to 48hours. Problem is... I've already been waiting approximately 60hrs prior to finally being able to actually catch up with personnel. I've tried reaching out to my store manager about my missing pay but as with every other situation, he remained evasive until his shift ended.

    Also for the past month, I've been trying to let them know that I can no longer work Sundays because of changed daycare availability. They've completely ignored that... and marketing will not address the issue. I call corporate and they just refer me back to the same store manager who's evading everyone! On the topic of my missing pay: I'm on public transportation... just like about 65% of Wal-Mart employees. There's been no attempt to pay me for the 61 plus hours owed to me and I'm forced to miss work due to no money for transportation... And can't pay ANY of my other bills nor can I handle the important things like food and diapers for my child. I'm in the process of looking for new employment, as well as trying to take legal action against Wal-Mart for failing and/or refusing to pay the wages already owed to me!!

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    Reviewed April 8, 2016

    I had both of my golden retrievers on this junk, and after the 1st one died of cancer, I changed to Purina One. Unfortunately, I was too late changing food, because my 2nd golden has cancer now. Within a year. If I could go back in time, I would have never fed them this crap.

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    Verified purchase

    Reviewed April 7, 2016

    Wal-Mart sells items from 3rd party vendors on Walmart.com. You can not return so-called "Marketplace" items to Wal-Mart stores and Wal-Mart return policy does not apply to these items. When you want to buy an item from Walmart.com find out who is the vendor and check the vendors return policy. In other words, you have to read the fine prints of a fine print to find this out or learn it the hard way like I did. In my case the vendor didn't want to comply with its own return policy and I had to fight that too. To be safe I will not shop from Walmart.com again.

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    PricePunctuality & SpeedStaff

    Reviewed April 4, 2016

    My last few visits to my local Walmart have been mostly satisfying with the variety of products and great prices but unfortunately I keep catching misrung prices on the receipt. Today it was .89 cent overcharge for Halo mandarin oranges. Last week I was charged for strawberries I didn't purchase and in previous weeks it was one thing or another. Getting the overcharge refunded is a headache because I had to exchange groceries to receive it. Had to wait in line twice for this! Other than that, the staff couldn't be friendlier. I love most of their Great Value products, especially the Neapolitan Ice Cream! !

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    Reviewed April 4, 2016

    I went to Wal-Mart today to buy my son some summer pajamas and they didn't have his size so I ask a couple of workers and they told me that they would not be getting anything bigger, my son would need something for the age of 12. I've never had a problem getting his winter pajamas and I went for 14 to 16 in age. I told them that I would go elsewhere to get his pajamas and maybe other things. To say that I was not happy would be an understatement but when I have to drive out of my way to buy something from your store it does not make me happy.

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    Customer ServiceSales & MarketingStaff

    Reviewed April 2, 2016

    I just started working at WM #1240 a few weeks ago. I did not receive adequate training and was bounced around from dept. to dept. like a ping pong ball my first 6 shifts. I was then placed in OTC, which is fine. The first night, I was scheduled with 8hrs. of freight... Yeah right!! I had seen less freight on a 12hr. night and I was by myself! Obviously not familiar with the location of items, I was not able to complete the freight alone. Toward the end of my shift, another associate was sent over to "help" me. In the entire 8 hr. shift I worked, I saw my manager maybe 3 times. The following night was a 1 truck night with virtually no freight in OTC so I was working overstock. About 3/4 of the way through my shift, I'm called into the ads office just so my manager (same guy from night before) can tell me that he doesn't "sense the urgency" in me to complete my tasks. What the hell do they expect? I just barely started working there.

    In my first 6 shifts, I worked 4 different departments. I had no actual training on anything. The first time I was alone in a dept. I didn't even have a Gemini because no one had explained to me how to get my hands on one! Then they look at me as though I am committing heresy for not being able to work all the freight! Anyway, when I was called into the ads office and told that I was going too slow, after busting my ass every night that I worked I made the decision to walk out. I refuse to work for a company that has absolutely no respect for the people that make things happen. If it weren't for the associates, mgmt. wouldn't have jobs themselves. I refuse to work for a company that does not take care of their employees. Needless to say, WM is most definitely no longer in the cards for me.

    My first day on the floor, I was told by a 2nd shift employee that 3rd shift is spoiled. At first, I was slightly offended because I was 3rd shift, but now I completely understand. 3rd shift management has absolutely NO ONE to answer to. They have the run of the place and can do whatever the hell they want and treat people however the hell they want with no repercussions. Not to mention that support managers and managers are so "buddy buddy" that going to anyone would be pointless. WM is by far the absolute WORST company that anyone could work for. The work itself is not bad but mgmt is terrible!!

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    Staff

    Reviewed March 30, 2016

    I arrived at Walmart to work my shift at 9:30. I met up with my sister who is paying for my air conditioner for me. She spent 45 minutes trying to get help to pay for this air conditioner that she ordered on Walmart.com. As I pay on delivery I was told the assistant store manager was busy. When I went to the back he was coming back from eating. They lied to me because I said he was in the back room working on something for another customer. 7 years ago this was a wonderful place to work - it has gotten so bad that nobody any shift can't even smile anymore and just dread having to go to work. That is very pitiful for a company that does as much money as they do. They took away half of the night shift differential and they took away the Sunday differential and they took away the holiday pay for all holidays. This has costed me $125 a pay. For the losses that they have done.

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    Staff

    Reviewed March 29, 2016

    I have been working for Sam's Club for 2 1/2 years and I worked for Walmart previously for 2 1/2 years... So in all, I've worked for the company about 5 years. I can honestly say the company just keeps getting worse. Walmart just agreed to raise their minimum wage to $10 per hour for all new hires. Existing employees got a pay raise as well. What they didn't tell the public is that they gave the raise but cut everyone's hours so they didn't have to pay the raise.

    Then they started telling everyone that they needed to work even harder for that pay raise!! Seriously? I need to work even harder for minimum wage? I've gone from 35 hours a week to 15 because they don't want to pay for that raise. This kind of crap should be illegal!! And of course they make sure to keep us just below the number of hours that we need to get insurance!! I swear this company needs to be sued and employees need to demand a union... They wouldn't be allowed to pull this crap if they were Union!!

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    Reviewed March 28, 2016

    I ordered one bicycle on Walmart.com at $79 because of deal. They canceled my item after 9 days because they don't have anymore. Next day, they put the same bicycle on their website at $189. They told me there is something different, but I don't think so.

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    Staff

    Reviewed March 28, 2016

    On Dec. 24th, 2015, I purchased a 70-inch Vizio television model E550i-B2E from your Easton, Maryland store. The overall experience was less than satisfactory. Before the purchase the young lady called the store manager (Craig) to see if they had any 70-inch televisions in stock. The reply was yes, but the box had been opened and he would give a 10% discount for an open box. I was assured that all the contents were in the box and that the television was in working order. The next day (Christmas), we noticed the power cord, remote, and screws for the mounting stand were missing. Dec. 26th, at 8am, I arrived back at the store and presented the problem to the clerk and asked to see the manager (Craig), knowing he would remember the sale from the day before. Here is where the problem begins.

    At that point I was shuffled for clerk to clerk with little to no understanding of the problem. Craig would not make himself visible to me upon request, instead your store manager did the following. Craig would not allow your employee to replace the contents of the Vizio TV, instead the clerk were instructed to give me a power cord from their back room, and a FREE universal remote with a Have A Nice Day attitude. The universal remote cannot be used for the initial setup. Sequentially I have ordered a new remote from Amazon and now I'm trying to find a correct power cord and three 7X4mm Phillips screws for the mounting stand. But gee whiz, I got 10% off!!! (was not looking for a discount, I wanted a quintessential product).

    So at this point I don't know if I own a 70-inch HDTV or a $1,200.00 boat anchor. Do you think you would have a different point of view than myself? I feel this could have been such an easy fix but instead Wal-Mart took my money and ran with it. As you well know Vizio did not ship your store an open TV box, it was opened at your location. Please don't throw the responsibility on the Vizio corporation. The responsibility is yours and yours alone. I am a small business owner and I could never behave this way to my customers!

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    Verified purchase
    Customer ServiceStaff

    Reviewed March 27, 2016

    My advice is to order your desired items from Amazon because every time I try to contact someone about an online order, no one (I literally called 10 times) answers the phone, nor does anyone address my emails. There are never enough employees at Customer Service while in the store either, long lines. Due to privacy reasons I will NOT submit my receipt. Refer to my order number.

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    Customer Service

    Reviewed March 27, 2016

    On December 18, 2015, around 3:30 PM, my wife and I entered the Walmart store at 300 Greenbriar Drive, Normal, Illinois. She is handicapped (walks with a cane) and we are elderly (76 and 78 years old). She suffers from a painful back problem called Spinal Stenosis. Carrying virtually any weight aggravates her condition so I always carry her purse.

    As soon as we were inside, Mrs. ** headed for the bathroom, and I went to Customer Service to purchase a gift card (the only reason we were in the store). As I bought the card, I set the purse on the counter. Right off, the clerk asked, "Is that your purse?" I said "Yes," assuming that she was joking. I was a little shocked when she asked the same question a second time, but again I replied "Yes." Then she asked it a third time and I replied that "my wife had gone to the bathroom and I carry her purse because she is handicapped." I was quite embarrassed inasmuch as a line was forming and people could hear our conversation. (One person in line spoke up and said she saw me enter the store with the purse.)

    The interrogation took a more ominous turn when the clerk then said, "I must see identification from inside the purse." When I didn't answer, she said "If you don't comply I will call security." At no point did she state any rationale for looking inside my wife's purse or for calling security. Just after the clerk threatened to call security, my wife arrived. I told her I was being interrogated and detained for security. She then told the clerk that she had been in the bathroom, I carry the purse because of her handicap, and the purse belongs to her. The clerk muttered something about being sorry and my wife and I left the store. For several years, I have carried my wife's purse inside that store and inside many stores in several different states and never once did store personnel question me. Would you please explain why my wife and I were treated this way?

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    Price

    Reviewed March 25, 2016

    Less crowded shelf areas near the deli and bakery (that are temp shelves and movable) because it is always difficult to maneuver or pass others with oversized carts. Cost of groceries, packaging on meats that look loose, putting meats near the front of the grocery area rather near the end with refrigeration. When the grocery area is busy, it becomes impassable with carts. The carts are too big; I know this is to encourage buying more, but it has become very annoying and few people buy way more than they came for. They will pick up one or two things more than anticipated, but do not fill the cart because it's over sized. Offer two sizes of carts.

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    Price

    Reviewed March 25, 2016

    I won't touch Walmart's rotten produce and lowest quality meat and poultry. And, I never know from where it comes. It's all about cost. Want most for less. They can stick one way loyalty where the sun doesn't shine. Loyalty must be bidirectional. I shop only price, and could care less about store loyalty. Only go to Tom Thumb when there is a sale on their meat and produce, even though their meat and produce is far superior to Walmart. It's all about price.

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    Staff

    Reviewed March 25, 2016

    The parking lot could be better patrolled to keep vehicles from double parking, presumably to keep people from scratching their car or to keep door dings away from their vehicle. Another thing is to make their store security less obvious. It's so easy to tell if the store "**" is watching someone. I had one watching me and following me all over the store. I would act like I was stealing just to get him on me when in effect I have never stole from any store but the store "**" was so obvious it was funny and a game to screw him up.

    All grocery stores have basically the same brand name products, so why pay more for the same brands at a high dollar store unless you're out to impress people by showing you have the means to throw away money on food. I am talking about price and service. I have also found that the particular Wal-Mart I shop (Store 4410) has the best produce of all the area supermarkets including the so-called high end stores. Anytime I need help there is always a friendly, helpful store employee to help me. The only negative I have to say is that like all retailers of any description, they are occasionally out of stock of the product I need.

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    Reviewed March 25, 2016

    Open more cash registers so that customers do not have to wait as long to pay... It is a busy place and rarely has more than 4 regular cashiers on plus the about 2-4 on the fast lane. Always looking for good deals because everything adds up, and this is just a small way to try and save. Wal-Mart has a fair variety of things, I would like to see more in the hunting camping and sports section. I feel that they could benefit by having more of these items... Would also save a trip to another store for these things.

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    PriceStaff

    Reviewed March 25, 2016

    I think they should have more store assistance inside and out to help or assist the elderly or disabled. Inside the store you have to look for someone to assist. Walmart in Lansing is great. I can find everything I need in the store. The costs range from pricey to low and therefore fits the need of all types of shoppers. They are the only ones that carry the type of fish that I like... even the type of dog food I buy for my pooch. I still wish they had more registers open especially during peak times, that seems to be ongoing.

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    Customer ServicePriceStaff

    Reviewed March 25, 2016

    Sometimes it's hard to get by in the aisles because of restocking. Why can't they restock at night when it's not crowded? Walmart doesn't always carry products that I'm looking for so I buy at Jewel what I can't find at Walmart. They need more checkout people. Lines are very long sometimes & not enough checkouts are open. Grocery prices are continually increasing & I shop where I get the best prices. I have found that Walmart has the best prices. I have found that Walmart has great customer service. When I can't find something I always found someone to help me. I have found that Walmart is the cheapest in my area. They must hire the best workers because I always find them to be very helpful. I especially like their produce section, it's very well stocked. In some stores when something is on sale, they don't have the item. I have never had this problem at Walmart.

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    PriceStaff

    Reviewed March 25, 2016

    Better price/product matching; much-improved customer service; higher quality employees; better hours and pay would attract better quality of applicants. No prices in front of items. I refuse to put anything in my basket that I do not know how much it cost! Many times, I read and read and they still ring up a different price than the one I judged as being the correct one! Wal-Mart SuperCenter always has the cheapest price on strawberries and certain other items I buy exclusively there. They are understaffed, especially at night when they have blocked one of the entrances and the customer have a long way to walk either to exit or to find a checker! They no longer care about their customers, just the bottom line!

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    Reviewed March 25, 2016

    Forced to operate a cashier's position when hired for freight job. Choice was to quit or go to the cashier so I had to quit.

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    Sales & MarketingPrice

    Reviewed March 24, 2016

    Individual doughnuts cost .50 right? But when you purchase say 3 doughnuts at a cost of the advertised .50 cents per doughnut, what Walmart doesn't tell you is that the tax isn't added as a total purchase of the same thing, but rather on an individual basis... So what should be $1.50 taxed, ends up being about 2.90 because they tax each doughnut individually.

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    Customer Service

    Reviewed March 21, 2016

    I got two bikes online. Both came pretty damaged. The more I assemble them the more issues I found, missing parts, scratches, broken pieces, etc. When I called they just said to return them. Please notice that I had already spent a whole day assembling them and what they were really asking me to do was to break them apart again, put them in their boxes, drag them to a post office, and wait to get a new pair of very likely damaged bikes. I said that when I was paying I saw they offered a service for a person to come help you assemble the bikes. They said that didn't apply to me. All in all they didn't offer any real help or solution and right now I am upset and stuck with two damaged bikes. Thank you for nothing Walmart.

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    Customer ServiceStaff

    Reviewed March 20, 2016

    It has now been well over a week since I was detained and harassed leaving the store when the alarm falsely went off. The other incident happened while trying to return a coffee maker and received little service and a experience of being bullied by wannabe store manager. I am convinced at this point they have no intention to make this right with nothing more than an apology and an explanation how they intend to put corrective actions in place to prevent further occurrences for customers.

    After reviewing the tons of complaints from customers and employees over their treatment appeals me. Even though I have been a professional in shops that were union free and believed that was best for my companies. Because management chooses to ignore serious complaints from both employees and customers I am preparing to help organize the Fremont store in order to get representation into that company that will force Walmart to follow and practice their ethics and harassment policy as well as getting the poor employees a livable wage.

    Updated 4/1/2016 - After being detained and harassed leaving the Fremont, MI store not even to mention the gray haired old lady claiming to be a manager that yelled and humiliated me trying to return an item without a receipt. After writing Walmart the headquarters several times for three weeks trying to get someone from corporate to react and help me, good old Josh called finally and left a message to return his call. This is the same idiot that called earlier and took my information and chose to do absolutely nothing, now someone from corporate is telling this lying moron to do something. He called again acting like he knew nothing. After three weeks I chose not to talk with this guy nor give Walmart anymore of my business.

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    Customer ServiceStaff

    Reviewed March 18, 2016

    I have worked for Walmart for over a year now and will begin my new job hunt early in the morning. I never had a write up and kept up with my attendance and loved my job; but as of my recent experience with my management and fellow employees I can honestly say I will never work there again nor will I suggest a friend or family member to work there.

    I had a family emergency and could not make it to work. While speaking with my Assistant Manager about the problem she then proceeded to raise her voice and complain of what I was missing work for, as if me taking my mother to the hospital was not enough of an emergency to miss that day. She then had the gall to tell me I should have requested the day off three weeks in advance. Now I will admit my wrong. That sentence had upset me quite a bit and I replied then to her quite rudely that "If I knew my mother was going to have a heart attack three weeks ago, I would have requested for the day! But lo and behold, I can't see the future."

    I left it at that and went on about my way. I came back in for my shift the next day hoping it was all behind me (my mother still in the hospital) and worked my shift as usual. Well, tried to. Every half hour for the next six hours I had to dodge angry management and supervisors. Each with their own nasty looks and comments. I managed to hold my tongue because I needed my job but by my sixth hour of work I had had it. A member of management, whom I'd had problems with since she came to our store had apparently went to my CSMs saying I was just standing around.

    Well, for some odd reason, instead of calling me to the adds office (like how any other issue should be treated) they sent a fellow cashier and former CSM to my register to yell at me. I mean she actually yelled at me in front of customers and employees. She proceeded to tell me that if I ever screwed around like that again I would have to answer to management. By the time she walked away I was in tears and customers mouths were open with shock. I called my CSM and told her I was going to have to head home for the day. My mother needed me more than they did anyway. So here I am still fuming from what happened and entering applications.

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    Customer ServicePriceStaff

    Reviewed March 16, 2016

    I was in my local Walmart and purchased several items including a pair of $49.00 hair clippers and a half gallon of Blue Bunny ice cream. After paying for my items the cashier started ringing up the next customer and putting his purchased in the bags. Before I got all my bags from the turnstile I looked as best as I could to see if I got everything and it seemed so at that point. When I got home I noticed the ice cream was missing then my clippers and a couple cans of paint. My wife called the store and told someone that was supposed to be in customer service, to tell them what happened. They said to come back with the receipt but it was almost 10pm and a 35 mile roundtrip to the store. So I waited till the next day and when I told the woman at the CS desk everything she looked in a book and said nothing was reported! And wait out on a bench until the manager has time to look at the cameras' history!

    So I waited and waited then I told my wife to call the bank and reverse the charges. Then a lower level manager approaches me to look at the slip. We can't determine what item was the ice cream. She then calls another manager over to look, that walks away and looks at the surveillance. She's gone a while so I decide to call my bank and find the charges had been reversed in my favor! I told the one manager that her supervisor can forget about it, I got my money back. As I am leaving the manager that was supposed to be checking the surveillance comes running out just before I get out the door and calls me a liar, that I got everything I had and made some other comment I couldn't understand. I then tell her I can call the police. She then makes a threatening remark! I then called their 800 number to complain and I said more than I usually do.

    I don't like talking about my PTSD and anxiety I am on disability for but told the rep about it and how this store experience made my day intolerable. I know I can seem to act strange when stressed and in loud environments especially when there are a lot of people around but I have made progress. The military has done a lot for me but left scars! If I did leave the store with the missing merchandise then it was stolen out of my locked SUV while I was driving or the cows on the farm next to my home took them while I was unloading! If it wasn't for my Bank USAA I would have been out almost $70.00 because this Walmart swears I got what I paid for. I looked at where the cameras were while waiting and couldn't see how they could see that I got all my bags? Even the best surveillance system doesn't have x-ray vision that can see the contents of a bag!

    Shame on the manager of the Seneca, SC Walmart for pushing a disabled Vet over the edge and accuse me of stealing. Where my ice cream, clippers and paint are I have no idea. Could be the customer that was behind me. Even if it cost more elsewhere I will never shop at this Walmart again. Thanks for treating people like humans.

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    Customer ServicePunctuality & Speed

    Reviewed March 12, 2016

    Do NOT buy online. Eventually, you will get ripped off, especially for pick up orders. Walmart will tell you the order is processing and ready by 6pm and you wait and wait and you go by, it's not ready and then it gets canceled the next day as they suddenly don't have the item. They hold your credit card info and charge then try to refund and make it hard to track. I only use PayPal which is an option but Walmart automatically charged my credit card on a 2nd purchase and they want you to wait 7 biz days for a refund. It is a NIGHTMARE. I like to order and have items shipped or picked up and Walmart is TERRIBLE. I don't know why their online and customer service dept is so lousy but it is. Buy online at your own RISK. I've ordered 3 items and had problems with each order. I gave them a chance but now want to warn others.

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    Customer ServiceSales & MarketingStaff

    Reviewed March 11, 2016

    I was completely appalled yesterday when I went shopping at my local Walmart. I was in the pet section to pick up some monthly flea treatment for my cat. Right next to the aisle I was browsing in were the fish tanks. My son decided to look at the fish while I picked out the treatment. He called me over with great concern and showed me at least a dozen fish were floating dead upside down in the tanks while their fellow fish swam nearby in their tiny containment. Needless to say, this was not something I wanted my son to be exposed to, let alone the horrifying implications it gives as to how frequently the animals are being tended to, what conditions their tanks are kept in, and how it is now a safety hazard to the poor remaining fish.

    I got management involved right away. I am absolutely disgusted that this unfortunate event took place and strongly encourage Walmart to cease the sell of all live animals since the company clearly does not have the animals' well-being in mind or seen as a priority. Leave the poor animals out of your sales. This tragedy is one that could clearly have been avoided. Attached are some pics of some of the fish.

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    Customer Service

    Reviewed March 10, 2016

    Purchased items thru Walmart.com, and never received them. Walmart doesn't assume responsibility and instead re-route your call to the vendor who also doesn't do anything about it. When call Walmart.com customer service most of the time they don't pick up the phone and or make you wait for the longest until call drops.

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    Customer ServiceStaff

    Reviewed March 7, 2016

    This one racist lady that works in the craft department at the Walmart in my town of Hendersonville NC in the Highland Square Walmart, is always making racial comments towards my children and me. I have biracial children and it's disgusting that someone like her is even allowed to work in an environment where everyone go to do their shopping. I have tried to get the managers to do something about it and nothing ever get done. I don't know her name but it just so happens that she is one of my neighbors and she acts the same way here at home. We have called the cops on her multiple times too. My kids should not have to experience something like that at all. It's disgusting to know that Walmart hires these lowlifes that have nothing else to do but ruin kids childhoods.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 2, 2016

    All their store managers are so young and unprofessional. When coming across a real customer service issue they don't know what to do. All they do is give you the runaround. I've been waiting on a refund and called the walmart.com. They blame the store, the store is blaming walmart.com. Called customer relations and they are the very same way. They don't know what to do, they couldn't help me. So I guess when they are unable to process a refund on an item you did not pick up they just keep the money. I've been waiting on a refund over a week ago and they have very little follow-up, no one can update you. In addition to this every time I call the store doesn't pick up and walmart.com is about over 40 minutes on wait time.

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    Punctuality & SpeedStaff

    Reviewed March 1, 2016

    I work part time in Wal-Mart's photo lab and my coworkers are going to be the primary reason I quit and go to a new job. My work environment is hostile, my managers are not keeping my best interests in mind and I am being paid $11.50 CAD an hour as specialty staff and having gone through college. I get no more than 18 hours on average as a part timer and no benefits aside from my discount card. The only full timer in our section, for the past few weeks, has been going on break for 15 minutes 30 minutes before her shift ends only to not come back after. It wouldn't be a problem if it weren't for the fact we get off at the same time and she is in the back talking to the person who is already late to pick up after us.

    We have an employee who is the youngest of us all who happens to also have been there for the longest amount of time out of the three (including me) part-timers. She assumes that she is the one who deserves all of the hours over top of us, but does the absolute least amount of work. She has gone out of her way multiple times to get me fired with no real reason to do so. Varying from saying I was leaving after my breaks (she told me to talk to our SWAS about heading home since it wasn't busy and my SWAS said I could leave) when socializing in the lunch room (I found out from our store standards) to as much as trying to get me in trouble for cleaning up the lab (it's a brutal mess).

    She is always glaring and rolling her eyes at me. I swear I have not seen her smile at me since my first week. She does not show up for her shift on time, always at least 5 minutes late so I don't get out until 10 minutes after my shift was over, and she is extremely disruptive when our full timer (her friend) is on shift while she isn't, standing at the counter distracting both myself and the full timer from doing our job and annoying customers. I have gone to my SWAS about these things multiple times but she does not care in the slightest. I have taken photographic evidence of one of our part timer's "cleanups" at night when I open the next day. The trash is always full and I have come back on shift after not being in for two-three days to find the exact same picture frame packaging on the floor.

    At the same time, my SWAS was threatening to fire me for having a friend come into print pictures a few days in a row. My SWAS also scheduled me for a shift that is outside of my hours of availability and in a department I've never been in without even asking me. My coworker had informed me of it with the schedule in hand. I can easily say that I am not at all pleased with how my Wal-Mart handles their employees, and I hope to find a new job so I can be a whole lot less stressed about going to work.

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    Customer ServicePrice

    Reviewed March 1, 2016

    Do NOT trust Walmart Savings Catcher for expensive items! Walmart Savings Catcher do NOT work for expensive items or electronics. I bought a LG TV model # 43LF5400 on 1/30/2016 for $298 + tax = $318.86. The exact brand new TV was on sale for $277.99 at Sears and on Amazon (free shipping) that day. When I told this to the sale representative at Walmart, he told me that I can get the difference back from Savings Catcher. So, I bought the TV at Walmart instead of at Sears or Amazon that day. I came back home and entered the Savings Catcher receipt information. I also saved the website price description on Amazon and Google sale price listings for Sears just in case. I did not get the $20.01 difference as promised. Walmart Savings Catcher has no service phone number, so I wrote them. It's been two weeks without reply. I'm never buying another expensive item at Walmart if there's a better price elsewhere.

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    Customer Service

    Reviewed Feb. 29, 2016

    I put a complaint on the North Brunswick, NJ Wal-Mart for racial profiling on the 16th of February 2016. It's February 29th now and still no word. Corporate Wal-Mart said they had 10 days to get back to me and they didn't. That North Brunswick, NJ Wal-Mart is disrespectful.

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    Verified purchase
    Reliability

    Reviewed Feb. 29, 2016

    We purchased this unit on 10/19/2015. The unit has made a horrible noise since the first day we plugged it in and turned it on. Something is broke or bad with the rear roller and/or bearings. This unit is defective and needs to be replaced or repaired free of charge. I will never recommend this unit to anyone. Horrible!

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    Customer Service

    Reviewed Feb. 28, 2016

    I ordered an 8-piece fried chicken from the deli. I returned home and found that my chicken was overcooked, greasy, extremely hard, and tasted like burnt cooking oil. I called and discussed my dissatisfaction. I was told to return my chicken to the deli to receive a fresh batch. When I got home, I discovered that they gave me the EXACT SAME kind of BURNT, overcooked, and extremely hard chicken. My experience was horrible and I will not recommend anyone to buy fried chicken from Walmart again! This is my third bad experience with the deli chicken, and my last one too!

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    Customer Service

    Reviewed Feb. 27, 2016

    I bought an Air Mattress last night 8 pm for a trip for my granddaughters today! I opened the box this morning to put it in its carrying bag. Well to my surprise I opened a box of Dog Smell, Hair, Mold and Stink. I went to the same Wal-mart it was purchased from to be told "This isn't the right air mattress, and we don't take them back. Wal-mart Policy!" Well now I am stuck with a used air mattress and out $75.00. I called the corporate and they want to exchange it, after telling me I had to wait up to 48 hrs to get a response. I bought a new one from Kmart now. $155.00 out of pocket. They sold me a damaged product and now want me to keep it. I have receipt and it was in less than 12 hrs! I am suing over this. Who wants to join a class action?

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 26, 2016

    I was buying fish supplies and noticed a dead Betta in a very tiny container. I then looked in the fish tanks and every single tank had multiple dead fish. I called for management and an assistant manager (Geane) came and told me they did not have an employee currently over the fish department. I showed him the multiple dead fish in each tank. He was very apologetic and thankful for me showing him.

    I went by the next day and they had cleaned out the dead fish. But, a few day later there were more dead fish. The fish are sick and not being cared for and are continuing to die. I counted 17 Betta fish in small under watered and terribly dirty water. I told them that this water needs to be changed daily. The fish are swimming in their toilet and the waste adds toxins to the water and leads to disease and death. One of the Betta had been laying dead in his container for days. I watched to see if it was moved and it Sat there for several days. It has some kind of lesions all over it. I rescued 3 that day and one died a few days later. He was tail biting and extremely stressed and there was no way to save him.

    I have one that I purchased on December 17, 2015 from the Hixson, TN Wal-mart and I had watched him for 3 weeks before I could no longer take the abuse. I pointed it out to the department manager, a female, and she said she does not have time to take care of the fish. We counted 35 Betta containers and I feel horrible purchasing them because that means it will be replaced with another poor victim to sit and rot on a shelf.

    The fish I rescued in December is still in a hospital tank. He had ammonia poisoning and swim bladder disease and developed columnaris from sitting in diseased water for too long. He is so damaged but for some reason is hanging on. I have spend a fortune on medications for this fish. I don't know why but I felt he survived my initial treatments and wants to live! So, he is still hanging on. I feel this is horrible treatment of fish and I wish that Wal-mart would discontinue their fish departments. They don't get the proper care and treatment they need.

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    Punctuality & Speed

    Reviewed Feb. 25, 2016

    Had problems with Michelin tires and told no longer carry and refused to do anything about premature wear. Told "you will have to deal with Michelin"? Anyway, if you have any kind of tire wear problems, they will always claim your tires are out of alignment, even when you show proof of this has been performed. For what it's worth, the warranty is basically worthless. The wait times are horrible. Now that we have a new Tire Rack business in town, guess where I'll shop?

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Feb. 24, 2016

    I ordered items from Walmart.com on October 2015. Items didn't on time. Then after two weeks I went to Wal-mart store to pick the Items. Customer services couldn't find the items. So waiting and waiting for long time I decided to cancelled the order which I did. However Wal-mart didn't refund my money after waiting 7 days. Wal-mart store told me to call Walmart.com which I did but I am back and forward between Walmart.com and Wal-mart store. Walmart.com refused to refund my money for four months. Walmart.com didn't tell the truth to my credit card company. They told to my credit card company I pick up items. Very confusing and flustering. Walmart.com care only money and profit, no customer. Still I am fight to get my refund since Oct 2015. Be careful with Wal-mart.

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    Reviewed Feb. 24, 2016

    I purchased 4 P265/70R17 DHT2 DX on 5-20-14 vehicle mileage 79382. Today at Walmart I attempted to purchase another set to replace these. The mileage on my vehicle is now 106376. That is 26994 miles of use and these tires are worn bald. I was told by the Walmart manager in Phoenix, Az. at Bell and 19th Ave. that there would be no adjustment for a new set even though they were worn out in about half of the mileage life advertised. He stated that I would have had to brought the tires in before they were worn out. Tire alignments and rotations kept my tires from wearing abnormal. The manager stated that I would have to contact Dextero to settle the advertised warranty issue.

    These tires were purchased at another Walmart in Clinton Arkansas and they made an adjustment on the other like tires. They at that time stated that I couldn't get an adjustment on the tires unless the tread was worn to the wear marker. This is a complete reversal to what I was told today at Walmart. After feeling that I was ripped off with my tire purchases at Walmart today, I traveled over to Big O and purchased a new $800.00 set. I still have the paperwork on the Dextero tires with mileage included. I truly feel that Dextero should accommodate a warranty adjustment. I will never purchase a Dextero product again, nor purchase tires from Walmart.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 23, 2016

    My daughter worked for Walmart as a Customer Service Supervisor for 1 month shy of 5 years. She started at the store before it even opened to the public. She was one of the rare full time employees there. Last month she found out she was expecting her first child. She had Aetna insurance thru Walmart. February 13 they terminated her unexpectedly for not cleaning up the service desk area. She had always been a good, faithful employee. Never late and always helpful. Today she went to her obgyn and they told her that her health insurance had been terminated February 13th! Is that legal! They took her monthly premium from her paycheck. They didn't give her the COBRA option. Does she have any legal recourse!

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    Wal-Mart Company Information

    Company Name:
    Walmart Vision Center
    Website:
    www.walmart.com