Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
About Timex Watches
This profile has not been claimed by the company. See reviews below to learn more or submit your own review.
Timex Watches Reviews
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,247,447 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
I have to say that Timex makes garbage watches. They are good to 30m but in the shower they leak? About 3 watches so far and will be the last I ever buy again. I bet they are made in China now and that would explain it. TOTAL GARBAGE!!!
I've owned quite a few Timex watches since the 1970s and I've never had a single problem. I purchased a Timex watch on Wednesday 10-1-20 from a department store. It has the steel wristband which you stretch out and put over your hand when you put the watch on your wrist. On Saturday 6-18-22, if you do the math having worn the watch 5 days a week for that period of time and not wearing it on the weekends I've probably put this watch on and take it off my wrist a total of about 800 to 840 times.
On this particular date when I went to take the watch off the part of the strap near the top of the watch itself broke on one side. I waited until today, Monday 6-20 - 22 and I phoned Timex to explain the situation. A gentleman called Migelle (sp) answered in customer service and to cut a long story short after I explained all the above to him, he sent me a 15% email coupon if I bought a Timex watch strap!
Let me get this straight. Your poor workmanship has failed, and I've got to buy another watch strap. What a spit in the face. If I was Timex I'd have said, "We're so sorry for the trouble and thank you for having faith in our products for so many years. We'll send you out a new watch strap." I've nothing further to say. I think this company's poor response to a customer who's been with them for almost half a century says it all!
Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
Pls Pls Pls do not buy Timex watches online, I don't know about watch, as I haven't received it yet, I don't know about physical shop experience, but my first Timex online shopping experience is worst. It's been a month and still I haven't receive watch or refund. First I got updated from customer care that order is cancelled (which I didn't cancelled, I was waiting for the product), then I got update from customer care that product isn't available any more and they don't know about my payment status (I did payment while placing an order), then I got update from cc that they will proceed refund.. then their number wasn't reachable and now after more than 2 weeks I haven't got refund. Please do not fall for brand name..
Ordered an expensive watch and a designer band. Company was supposed to ship overnight but did not process order, later claiming order was lost. Company still charged my bank account and says no refund can be issued until items are shipped, even though order is lost. Customer service reps are not good and have no ability or accountability. Lost respect for company after paying over 300 dollars for a watch. Regardless of ultimate outcome will never patronize this company again.
My Timex watch was defective and was sent back for repair. It's been 6 weeks and I still have not received the watch. In addition, the company charges for shipping, even though it was Timex's watch that was the problem (no fault of my own). I expected that a company like Timex would immediately send a NEW watch when they received the defective one -- a policy most good companies follow. But not Timex. My recommendation is to avoid products from this company.
I bought a Timex Mk1 Chronograph Field watch and returned I returned it immediately upon getting the watch in the mail. I didn't even open the box. I mailed the watch back to Timex and three weeks later I find my watch return on my front door step? Wow what exactly happened? All they did was slap a return to sender sticker on my package and send it right back to me. I talked to customer service who had me email them pictures of the package and 4 days later I still haven't heard back from them. I gave up and just decided to sell the watch myself! What a bunch of bull honky! I won't buy another watch from Timex again!
I purchased a Timex Marathon watch in April 2019. 6 months later the band broke and I contacted Timex for assistance. The customer service rep informed me I could purchase a new band for $19 as Timex does not warranty the band for any reason. The irony of this is the watch cost $15. I found Timex’s refusal to warranty the entire watch, band included, to be a good reason to never purchase another Timex product. Edmund ** Arizona
I purchased a 40th Anniversary Edition Easy Reader watch about 8 months ago. I chose the gold tone which has now changed to a dull silver in places. I checked with customer service and was told the color change was common "wear and tear" and that I should wear it properly. So their advice was to wear it in my wrist! Who knew! To bad the good old Timex has turned into a disposable.
The watch I purchased was supposed to be limited edition but the quality of the materials used were unsatisfactory. It’s the first time the watch has had its battery replaced since I got it in September 2016 (the batteries lasted barely 2 years!), but a watch repair professional was unable to do so as the plastic cracked upon trying to open it. The watch repair shop comes with high recommendations so I don’t doubt his skills at all; I’ve also replaced the batteries of more than 10 watches with him and not once has this happened before.
As mentioned, I own 2 of the same watch and the Japan-made one was alright when the same guy replaced the battery. However, the China-made one cracked. IMO, it’s a case of cheap materials used. On top of that, the official Timex distributor in my country mentioned that they are unable to honor the warranty as the watch was not bought from an authorised dealer (I bought it from End Clothing online). He also declined replacing the batteries (for a fee) as he said since it was cracked prior, he wouldn’t be able to open the case without damaging further.
I bought a Timex watch on timex.com and presented my receipt to get a refund because the watch didn't fit right and they refused to issue my refund. It was within 30 days of me buying the watch. I had to contact the corporate office who did not honor my warranty or money back guarantee!! I will never buy from Timex again!!
Timex Watches Company Information
- Company Name:
- Timex Watches
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.