Timex Reviews

The watch is fine, it's the customer support that is probably some of the worst I've ever seen. My watch has not been delivered almost a month after ordering it, so I contacted customer service. I was initially dealing with a AI, it directs me to what they called a human representative, which was clearly still an AI. Then it really got confusing, because I was getting one email in the morning from one customer service "agent" and one in the evening from a different one, both telling me completely different things. The first one giving me the tracking information for somebody else's order, and the other told me it was held up in customs. Each AI only provided one response per day.

The old durable Timex company is no longer present - instead we have a new cheaply made watch imposter. Warranty repairs STILL COST MONEY paradoxically.

The customer Service and delivery experience was horrible for such a large, reputable company. Their shipping page say that items are shipped same day or the next. All they did on day one is generate a FEDEX Tracking number. 10 days later and several emails and calls the watch still has not shipped, Never again! If you must buy a Timex watch, do yourself a favor and buy it from a third party. Not TIMEX.com.

Since I was young, I’ve always been interested in watches. I’d say that this interest stems from my grandfather who had a pretty big watch collection. I recently purchased a watch from Timex named the 1983 e-line. As the name states, the watch is a reissue of the 1983 model. I was drawn to this watch because of its vintage yet sleek look. It’s also a very versatile watch that can be worn with anything. It is very lightweight and comfortable, which allows for the watch to be worn for long periods of time. This is an automatic watch, meaning it is completely powered by movement rather than having a battery. It also comes with some cool features such as being waterproof and having an elastic band. The links of the band are easily removable by hand. I have a smaller wrist, so this is a very convenient feature for me. The watch costs $250.

I ordered a watch on Dec. 16th 2025 as a Christmas gift. The notice on the site said it would not be guaranteed by Christmas unless ordered by Dec 15th. Ok, if its a few days late, not a big deal. Well, here we are over a month and half later. I got no notification other than an order confirmation for the first 2 weeks. Then I emailed them, they say they are working on it and it should ship by Jan 5th. Jan 8th, I email and ask when I will get a shipping notification. A few days later I get an email letting me know they are still working on the order. It's apparently a "custom made" watch as it had a Bills logo on it. Nowhere on the product does it say, "allow more time due to custom blah blah blah" though. Bulls**t. Next up, it had been so long since they auth'd payment and didn't complete it, my bank declined it. I go on Amazon and order the same exact watch from Timex, arrives in 2 days, buuut I thought it was custom made??!! Yup, didn't think so!

I signed up for promotional emails when I first started my account and received a 20% off discount code as a welcome discount. I used the discount code to make my first online purchase at their website, but after making my purchase I provided them all the correct information via email address but never received a confirmation for my order. I then reached out to customer service regarding the issue and they asked me for my email address, zip code, billing number which I provided. According to their system they could not confirm the purchase and it was a back and forth with them because the purchase had reflected on my credit card. But I was able to contact my credit card and inform them to cancel the purchase because I could not verify or confirmed that the order went through.

I bought a watch at the Timex store, with my Dutch IBAN bank account. The money was transferred to Timex, aftwerwards I get a email that the product was out of stock. Timex is not going to refund the watch... I really don't understand it. Really bad company with a terrible service!! Never buy here.

I have tried endlessly to snap the back on the Timex Indiglo and CANNOT. I will NEVER buy timex again! I have researched on youtube on how to replace the back case and none have been helpful. For an inexpensive watch it is not worth the money to take it to a watch repair service. The watch is over the warranty period.

I purchased a Expedition® Field Chronograph watch in March 2025 from the Timex website. After 3 months the seconds hand sweep stopped working correctly. After 5 months the watch stopped working altogether. The watch was sent to the Timex Repair & Service Team in August 2025. I was not contacted by the company, but in November 2025 my watch was returned with no repairs. A letter with my returned watch apologized for not repairing the watch and gave me instructions and steps to follow to send the watch back to them for repairs. THE STEPS WERE THE SAME ONES I FOLLOWED THE FIRST TIME!!

Short version. Bought a Timex Deepwater GMT in March 2025. Watch is now worn daily. In July it stopped working. The second hand moves but not the minute or hour. Thinking it might be a weak battery I brought it to a watchmaker who said the stem was broken internally. I contacted Timex in late August, was told to send it to their “offshore” facility. Turnaround time was 2 to 3 months. Watch was sent early September and got it back around October 22. Within three days it stopped. Timex customer service said to send them a video. It is now November and they want another video. Now nothing works. Why do I send a video of nothing working? Now sometimes it starts working then stops. I asked for a new watch. Am I being unreasonable?