Timex Reviews

The watch is fine, it's the customer support that is probably some of the worst I've ever seen. My watch has not been delivered almost a month after ordering it, so I contacted customer service. I was initially dealing with a AI, it directs me to what they called a human representative, which was clearly still an AI. Then it really got confusing, because I was getting one email in the morning from one customer service "agent" and one in the evening from a different one, both telling me completely different things. The first one giving me the tracking information for somebody else's order, and the other told me it was held up in customs. Each AI only provided one response per day.

The old durable Timex company is no longer present - instead we have a new cheaply made watch imposter. Warranty repairs STILL COST MONEY paradoxically.

The customer Service and delivery experience was horrible for such a large, reputable company. Their shipping page say that items are shipped same day or the next. All they did on day one is generate a FEDEX Tracking number. 10 days later and several emails and calls the watch still has not shipped, Never again! If you must buy a Timex watch, do yourself a favor and buy it from a third party. Not TIMEX.com.

Since I was young, I’ve always been interested in watches. I’d say that this interest stems from my grandfather who had a pretty big watch collection. I recently purchased a watch from Timex named the 1983 e-line. As the name states, the watch is a reissue of the 1983 model. I was drawn to this watch because of its vintage yet sleek look. It’s also a very versatile watch that can be worn with anything. It is very lightweight and comfortable, which allows for the watch to be worn for long periods of time. This is an automatic watch, meaning it is completely powered by movement rather than having a battery. It also comes with some cool features such as being waterproof and having an elastic band. The links of the band are easily removable by hand. I have a smaller wrist, so this is a very convenient feature for me. The watch costs $250.

I ordered a watch on Dec. 16th 2025 as a Christmas gift. The notice on the site said it would not be guaranteed by Christmas unless ordered by Dec 15th. Ok, if its a few days late, not a big deal. Well, here we are over a month and half later. I got no notification other than an order confirmation for the first 2 weeks. Then I emailed them, they say they are working on it and it should ship by Jan 5th. Jan 8th, I email and ask when I will get a shipping notification. A few days later I get an email letting me know they are still working on the order. It's apparently a "custom made" watch as it had a Bills logo on it. Nowhere on the product does it say, "allow more time due to custom blah blah blah" though. Bulls**t. Next up, it had been so long since they auth'd payment and didn't complete it, my bank declined it. I go on Amazon and order the same exact watch from Timex, arrives in 2 days, buuut I thought it was custom made??!! Yup, didn't think so!

I signed up for promotional emails when I first started my account and received a 20% off discount code as a welcome discount. I used the discount code to make my first online purchase at their website, but after making my purchase I provided them all the correct information via email address but never received a confirmation for my order. I then reached out to customer service regarding the issue and they asked me for my email address, zip code, billing number which I provided. According to their system they could not confirm the purchase and it was a back and forth with them because the purchase had reflected on my credit card. But I was able to contact my credit card and inform them to cancel the purchase because I could not verify or confirmed that the order went through.

I bought a watch at the Timex store, with my Dutch IBAN bank account. The money was transferred to Timex, aftwerwards I get a email that the product was out of stock. Timex is not going to refund the watch... I really don't understand it. Really bad company with a terrible service!! Never buy here.

I have tried endlessly to snap the back on the Timex Indiglo and CANNOT. I will NEVER buy timex again! I have researched on youtube on how to replace the back case and none have been helpful. For an inexpensive watch it is not worth the money to take it to a watch repair service. The watch is over the warranty period.

I purchased a Expedition® Field Chronograph watch in March 2025 from the Timex website. After 3 months the seconds hand sweep stopped working correctly. After 5 months the watch stopped working altogether. The watch was sent to the Timex Repair & Service Team in August 2025. I was not contacted by the company, but in November 2025 my watch was returned with no repairs. A letter with my returned watch apologized for not repairing the watch and gave me instructions and steps to follow to send the watch back to them for repairs. THE STEPS WERE THE SAME ONES I FOLLOWED THE FIRST TIME!!

Short version. Bought a Timex Deepwater GMT in March 2025. Watch is now worn daily. In July it stopped working. The second hand moves but not the minute or hour. Thinking it might be a weak battery I brought it to a watchmaker who said the stem was broken internally. I contacted Timex in late August, was told to send it to their “offshore” facility. Turnaround time was 2 to 3 months. Watch was sent early September and got it back around October 22. Within three days it stopped. Timex customer service said to send them a video. It is now November and they want another video. Now nothing works. Why do I send a video of nothing working? Now sometimes it starts working then stops. I asked for a new watch. Am I being unreasonable?

My 9yo daughter asked for a new watch for her birthday. We researched options, she chose the Timex, 27mm Resin Strap Watch. The first one we received the strap broke from the watch face the first time she put it on > returned it. The 2nd watch arrived with the same issue...in...the...box. A tiny spring loaded medal pin secures the strap to the body. The pins insert into the "Resin" watch body. I am happy this happened to us before she actually wore it and lost it due to the faulty design.

I just recently purchased a watch from the Timex website where they showed the watch with a bright blue face, a blue band and blue accents. What I received was a watch with a black face and green accents. After spending 3 days talking to customer service, who kept telling me that what I received was the blue version (thou a very dark blue - they could not explain the green accents).

I’ve always admired Timex, but my recent experience with their handling of a limited-edition watch order has left me deeply disappointed. I placed an order for a limited-edition watch that was marked as available on their website. After receiving a confirmation email, I eagerly waited for 10 days, only to be told via email that the watch was no longer available and my order couldn’t be fulfilled. What makes this even harder to accept is that, while I was being informed my order couldn’t be completed, I saw others posting photos of the exact watch I ordered. It felt like my order was deprioritized or mishandled, which left me feeling excluded and undervalued as a customer.

I purchased a ladies' Ironman watch in May 2023. Upon receiving it I could immediately see it was not the same quality that I had been used to with Timex. Within 7 months it broke-it automatically reset the date and time and I was unable to reset to it. It was returned for repair under warranty (which took over 3 months) and within 10 months the same problem occurred again. This time, Timex advised me that the repair warranty was 3 months and the repair would cost a minimum of $30. Poor product quality and disappointing customer service.

I ordered and confirmed my order for the 170 year anniversary watch. When it disappeared from my cart I contacted customer service. They were going to route my concern to another entity. It's been over a week with no response. I've attempted to contact them twice with no response.

I purchased a Timex Time and Tide watch about 8 years ago. It was handsome and functional and also well over $100 in price. It appeared to be a solid watch. I wore the watch occasionally, perhaps 10X a year. I own at least 10 watches. I never went swimming with the watch and treated it carefully. After a year and a half the watch stopped. I took it to my jeweler to have the battery replaced. He is a solid technician and actually studied at the Timex watch training when Timex was located in CT. He reported that the battery was not the problem, the watch mechanism was shot. Nevertheless, I called Timex and sent the watch to them. They came back and said the watch was shot and could not be repaired.

I am an RN for 43 years and loved my Timex watches, especially when Indiglo was an option. Now retired, I bought this Timex from the Lebanon Boscov’s as seen in the photos. Great watch, but the band started falling apart after two months. Paid $47 for it.

Buyer Beware - Timex does not stand behind their product & their customer service is horrible: I purchased the Waste More Time Watch Timex Legacy Ocean 42mm with Recycled Plastic Bracelet on June 8th, 2024 from the Timex website. After receiving the watch, I paid to have the band adjusted, and roughly 2 hours later, it stopped working. When I contacted customer support, they told me the watch was not returnable as I had some links taken out, which is something 99% of customers need to do.

I remember as a child the Timex slogan was it keeps on ticking. Today apparently is Timex keeps on lying. I bought a watch almost exactly a year ago. It’s stopped 30 days later and I sent it in for repair. I got the watch back three months later finally after repeated calls and different stories and the watch stopped again. I sent it back and then the stories began to be, more fantasy than anything else. I was told they didn’t have the parts, then I was told they did have the parts then I was told they would send a new watch then they finally sent a watch at the seventh mark and it was broken. Since then I have been told at least eight times different stories ranging from we don’t have the part, we do have the part, to will replace it with another watch to, we don’t have that watch but will send this other watch and the stories just get crazier and crazier and none of them ever match up if I talk to more than one representative which talk to representative

Purchase a Expedition North® Titanium Automatic 41mm Recycled Fabric Strap Watch. Bought in January. Runs fast over 3 minutes a day. I called to get it fixed under warranty from Timex. Was told I have to mail it to them In Canada then it's shipped to the US then shipped to the Philippines for repairs. Was told I have to pay a processing fee and would take up to 3 to 4 months to get it back. I paid about $500 dollars for this watch and will never buy another Timex watch again. Not happy.

As an avid outdoorsman and longtime Timex user I was prompted to try an Expedition watch for hunting and fishing. The watch performed as expected for about 6 months. After that the Indiglo quit working. When I contacted Timex they basically told me sorry, do you want to buy another one? The indiglo is the reason I bought this watch to keep track of time in low light conditions. It appears to me that Timex has a problem with quality control AND customer satisfaction. I would definitely recommend anyone looking into backlit watches try any brand except Timex. There are several brands out there now that have this feature. So sad for Timex as they have been the working men's watch in the US for my 63 years of life but seem to have taken a turn for the worst.

I bought my Expedition watch April of this year from the manufacturer. The watch stopped working a couple of weeks ago while under warranty. Despite repeated requests, Timex will not repair, replace, refund, or give me credit. I am out $200 +. Please learn from my folly and do not buy a watch from this company.

I really want to give Timex 0 stars if there were an option. Just cheap, trash watch which I paid over $100, had it for about 3 months, not wearing it on a daily basis, and now they are wanting to charge me for an unwarranted item $30???! I purely specified that if this "new" watch needed repairs that I WOULDN'T pay for it and just send it back. I received a Paypal email specifying payment is $30 and there is absolutely NO breakdown on what the issue was. The watch (which I don't know how that happened) was ahead 2 hours!!! It was one of those days I didn't wear it. I also bought 2 cheaper Timex watches on Amazon, and surprise surprise both of these watches were defects as well. So all 3 watches were defective.

I have to say that Timex makes garbage watches. They are good to 30m but in the shower they leak? About 3 watches so far and will be the last I ever buy again. I bet they are made in China now and that would explain it. TOTAL GARBAGE!!!

I've owned quite a few Timex watches since the 1970s and I've never had a single problem. I purchased a Timex watch on Wednesday 10-1-20 from a department store. It has the steel wristband which you stretch out and put over your hand when you put the watch on your wrist. On Saturday 6-18-22, if you do the math having worn the watch 5 days a week for that period of time and not wearing it on the weekends I've probably put this watch on and take it off my wrist a total of about 800 to 840 times.

Pls Pls Pls do not buy Timex watches online, I don't know about watch, as I haven't received it yet, I don't know about physical shop experience, but my first Timex online shopping experience is worst. It's been a month and still I haven't receive watch or refund. First I got updated from customer care that order is cancelled (which I didn't cancelled, I was waiting for the product), then I got update from customer care that product isn't available any more and they don't know about my payment status (I did payment while placing an order), then I got update from cc that they will proceed refund.. then their number wasn't reachable and now after more than 2 weeks I haven't got refund. Please do not fall for brand name..

Ordered an expensive watch and a designer band. Company was supposed to ship overnight but did not process order, later claiming order was lost. Company still charged my bank account and says no refund can be issued until items are shipped, even though order is lost. Customer service reps are not good and have no ability or accountability. Lost respect for company after paying over 300 dollars for a watch. Regardless of ultimate outcome will never patronize this company again.

My Timex watch was defective and was sent back for repair. It's been 6 weeks and I still have not received the watch. In addition, the company charges for shipping, even though it was Timex's watch that was the problem (no fault of my own). I expected that a company like Timex would immediately send a NEW watch when they received the defective one -- a policy most good companies follow. But not Timex. My recommendation is to avoid products from this company.

I bought a Timex Mk1 Chronograph Field watch and returned I returned it immediately upon getting the watch in the mail. I didn't even open the box. I mailed the watch back to Timex and three weeks later I find my watch return on my front door step? Wow what exactly happened? All they did was slap a return to sender sticker on my package and send it right back to me. I talked to customer service who had me email them pictures of the package and 4 days later I still haven't heard back from them. I gave up and just decided to sell the watch myself! What a bunch of bull honky! I won't buy another watch from Timex again!

I purchased a Timex Marathon watch in April 2019. 6 months later the band broke and I contacted Timex for assistance. The customer service rep informed me I could purchase a new band for $19 as Timex does not warranty the band for any reason. The irony of this is the watch cost $15. I found Timex’s refusal to warranty the entire watch, band included, to be a good reason to never purchase another Timex product. Edmund ** Arizona

I purchased a 40th Anniversary Edition Easy Reader watch about 8 months ago. I chose the gold tone which has now changed to a dull silver in places. I checked with customer service and was told the color change was common "wear and tear" and that I should wear it properly. So their advice was to wear it in my wrist! Who knew! To bad the good old Timex has turned into a disposable.

The watch I purchased was supposed to be limited edition but the quality of the materials used were unsatisfactory. It’s the first time the watch has had its battery replaced since I got it in September 2016 (the batteries lasted barely 2 years!), but a watch repair professional was unable to do so as the plastic cracked upon trying to open it. The watch repair shop comes with high recommendations so I don’t doubt his skills at all; I’ve also replaced the batteries of more than 10 watches with him and not once has this happened before.

I bought a Timex watch on timex.com and presented my receipt to get a refund because the watch didn't fit right and they refused to issue my refund. It was within 30 days of me buying the watch. I had to contact the corporate office who did not honor my warranty or money back guarantee!! I will never buy from Timex again!!

First, the product itself--the Timex 40th Anniversary watch with Horween leather band is quite nice (good leather, accurate time thus far), and a good value. However, I found the customer service experience to be lacking for several reasons:

My husband bought me a watch off of Timex.com for my birthday in 2018. In March 2019 my date on my watch quit working. I took it to the watch store and they said the battery is great & it's a faulty made watch. I contacted Timex that said they would NOT honor my warranty!! I told them my husband used a credit card look it up and they refused to hunt down our receipt in their electronic sales! CUSTOMER SERVICE LAUGHED AT ME because I said they are selling faulty watches! They are RUDE & UNPROFESSIONAL!!!

It takes them too long to deliver the watches. 18 days to be exact since the order. I had to return the products since they didn't arrive in time for the day I needed. They charged me for return shipment.

Inflexible policies plus they make it difficult to return items. Purchased a watch and 2 days later they send me a 30% off voucher. I called to ask for a price adjustment, and customer service refused. The item hadn't even shipped yet. This is ridiculous in this day and age for an online retailer. When I tried to return the item, following their own attached invoices instructions to use the enclosed return label, I had to email Timex just to find out they don't actually provide you with a return label. Stay away, at least from their online store!

Affordable price range with styles competitive with the highest priced brands. Durable and dependable over years of service without need for repair. Recommend for any age and lifestyle.

The only problem with my Timex watches is that I can't for the life of me get the back's back on after changing the battery. But everything else about the watches are perfect!

Timex has always been my favorite brand of watches. The slogan "it takes a licking and keep on ticking" is true. They are well made, stylish and so affordable.