Target Stores Reviews

So I asked "if I file a police complaint then are you going to refund me money." They are like "No. We have to work on that later." That's complete bs and it's their responsibility to secure my card. Also when I called 22nd December their representative told me it's happening with them so many times and they do know why. I filed a BBB complaint and I will do my best to get my money back. They are cheating with their customer.

I didn't know why the first person I talked with couldn't have mentioned that to me in our conversion instead of telling me all about yahoo and their email policies. So the second operator sent me to promo department because I had 3 promo cards that weren't working that he had also assisted me on which I got disconnect at that point. My level of stress was through the roof. I had it I then asked to speak to a manager at that point with the full intention of closing my account. He convinced me to keep my card open. A very nice man. I warned him that I was worried about him transferring me back to the online people. I didn't want any other issues.

I gave the phone to my husband the person he got demanded to speak to me instead of asking me who I was he started in on the email and the online account issue. I told that operator I didn't want to argue that I got it. I just wanted my online account fixed. Where I think the problem was is the language barrier. I truly feel he was getting close account confused with close online account. Why would I close account with him and not the previous manager! It really upsets me.

I do love Target and would like this resolved. I feel I was truly wronged in this. To the point he made me cry. How can you have employees like that is what I ask and then defend them! I truly stated I didn't want to ARGUE. In the last conversation I don't understand why he brought something up that was resolved by your manager in my opinion it was only to have the last word. I don't want the last word I just want my account back and to not be told I closed it or ordered my husband too. When I most certainly did not! I feel like Target should want to keep customers but I guess I am wrong and you would think one person doesn't me much but one voice does go far when you have social media!!!

When I tried to chat for help to explain that most companies charge ONCE for express shipping and do not nickel and dime their customers, I was told 'sorry try calling customer service' (and was given the incorrect number). I looked up the correct number, and customer service could only blame the 'computer system' after agreeing that I was correct at the absurdity of the situation. He did mention a price adjustment and put me on a brief hold to ask so I KNOW it is possible, but whoever his manager was didn't care enough to do the simple RATIONAL adjustment and keep a long-time customer. A shame really, a lot of my friends shop at Target too and I doubt they will now after hearing about this.

Lori returned and said I could ordered them at full price and pay then they can do the price adjustment. I agreed and said "Can I receive an email stating that?" Again placed on hold. Upon return, this was the new excuse: they're out of stock online with Walmart and in the Target closest to me so they couldn't give me the price match. At that point I gave up. I then went online again in hopes to solve the issue. I did a live chat with a gentleman named Alexander. I asked to speak with a supervisor but he said he would like to handle the situation so I thought I would give it a try. After getting all the information he apologized and gave me a case number with a 800 number and said to call again and they will be able to place the order. I did just that.

After waiting to get a customer service representative for over 15 minutes, Alex (female) answered and I gave her the information with the case number, She placed me on hold for another 15 minutes and when she returned she said sorry there is nothing she can do (very rudely I might add). I mentioned the case number and what I was told and took a picture of what Alexander said and again she stated they were not going to give me the price guarantee. I guess Target teaches their employees to just keep making up excuses and or reasons for why they can not back up their claims for price matching until the customer finally gives up. I have never dealt with a situation like this in my life. I even tried contacting the corporate office but of course it was the same as the 800 number. Just had to pay for the long distance call this time. I would rather pay more money somewhere else than give Target my business.

I had gotten a "free" beauty box of junk with my purchase of $30 in qualifying items, but it really cost me $10.09 because that is what they prorated it to if people return items that qualify for free stuff. In the end I got $8.07 back for lost items that really will cost more than $11.98 because they are either not on sale anymore if not even available on the site. They need to: inform customers that their purchases will not be refunded fully if they get a "free item", train their reps to understand and explain that this is how their system works, and do their jobs and contact the shipping company to request an investigation instead of trying to cut corners and screw their customers. I realize it's only $3.91 that they owe me but I am absolutely livid at the galling stupidity I encountered and I will never order from them again.

This is now $270 later, 2 google homes ordered well before Christmas. Terrible service. I literally ordered it in 2 min off Walmart and it was wrapped this morning. Never coming back to Target. Stick to brick and mortar stores because your online and shipping is god awful. You'll never survive against Amazon and Zappos with service like this and I won't trust you again to possibly ruin a daughters Christmas gift to her father.

I did but that was useless, I asked for my refund that day or my item. The representative said there was nothing they could do. They said the refund was not going be given until after 10 businesses days! They said I had to Call my bank so they could release the hold. **, I called my bank and they said it was Target, not them, so I called target back. Again I talked to three different reps, with more "authority". They all gave me the run around! When I told them it was them who cancelled my order not me, they tried blaming me. Saying I had two days to pick up my order, and that basically that I was responsible. Really reps I would like to see you in my shoes so you can see how stupid this policy is!

Nothing was resolved so basically they are saying "screw you there nothing we can do, in the meantime leave the finger up your ass and wait 7 to 10 business days for your refund, like all the other idiots." No refund and no item! Really Target with this day and age you can't expedite a refund, total **! I am done shopping here, thank you for the disastrous shopping experience. Do your self a favor avoid shopping at Target, a store that does this to customers does deserve your business!

Target has always professed to support their communities but this makes me reconsider my support of their stores. I'm so disappointed and surprised that a more equitable solution can't be reached.

I call Target.com. 1st call the man hung up on me, 2nd call the woman barely spoke English and basically attempted to refuse to let me speak to a supervisor. After being persistent she transferred me, not to a supervisor but back into the system were I got a man named John who did try very hard to help, including calling the store twice to see if he could get them to look because he too did not believe the boots had been sent back that fast, but to no avail. He could not just resend them without hitting my card again and said that the first boots would be refunded within 7-10 bus days. I asked if they could be overnighted to the store he said he would not be allowed to do that.

So for boots that were $100+ on Target.com they charge you card immediately, tell you a date then get them there way ahead of schedule and fail to notify you, and give you two days to pick up an item that has already been paid for, then they refuse to fix their screw up! It is safe to say that from this one incident Target has just lost about 10 good customers which may not seem like a lot now but when you fail at customer service over and over, which from what I'm reading that is what is happening eventually you will be shutting your doors. We, the customers, are why you have a bus, your Corp should be reading these reviews and be taking them very seriously going and making changes. As for me I am no longer a Target customer, I work entirely too hard to earn the $100+ that I was spending with Target to be treated like crap!

You would think with all the electronics the store could come up with a much better fairer system like have a sign up sheet for those items in demand, go down the list, show id and you may only get one. (Most of these people in line said they had done this multiple times and were selling the Hatchimals on eBay.) So totally unfair to those of us really trying to buy for our children for Xmas. I will not shop at Target again nor will I buy a Hatchimal when available, this isn't what xmas is all about.

Being the first one there and others showing up, the Manager opens the door and asks if we were there for the Hatchimals? Well yeah....what other crazy people would be out here in the cold waiting for anything other than an ugly Christmas sweater? So she proceeded to tell us that the night crew handed all the tickets at 4:00 am. To who....family me and friends??? Like really wtf? Corporate will be hearing from this pissed off grandma every day from now until I have 2 of them in my hand along with the $25 off coupon.

My point being if that's how Moline Target was doing things they should have told me to be here at 4:00 am, not 7:00. Or maybe that it was first come....first served. Not.....we will be giving out tickets to the first in line when the store opens at 8:00 am. Target....I will be fair in allowing you one and only one opportunity to get it right! Rant over!!! #onepissedoffgrandma #aretheyworthit #hatchimals #lackingsleep #targetsucks

Additionally, this is the third time in 2 years I have been told by a rep for Target.com that there is nothing they can do. All of them were foreign, most were nonchalant. This last time I asked two different people if I could speak with a manager, and was told there was not a manager on. I guess Target will learn the hard way (like Kmart) how piss poor customer service ends... in unemployment.

Original Review: Dec. 9, 2016

Target needs to be added to the lawsuit filed against Kohl's, Macy's, JCPenney, and Sears for engaging in deceptive advertising by putting out a high "list price" or "regular price" on items that were never actually for sale at that original price. I can't tell you how many times I find items on sale online at Target but in the store the price has been raised higher than the actual cost then put on sale. Example: online regular price of the clear Pyrex pie dish $4.99 with sale price of $3.99. In store price is $6.49 and sale price of $5.19. This happens all the time. Disgusting! When I tell the workers they just say "that's just how it is". I'm not shopping at these places anymore. That's just how it is.

Called and was told they would be getting more in and to just wait. They did not get more in stock and I cancelled my order only to find that they had put not one but TWO preauthorizations on my credit card for over $400. Called and they offered no help and said that they would fall off in 7-10 business days. Unfortunately I had made another order with this as well. This one with my check card for around $235. I got an email 4 days after ordering that my order was going to be delayed.

Mind you that when I ordered all 4 items they all said "in stock, ready to ship". I gave them the benefit of the doubt and they changed my delivery date window from Dec 7 - Dec 10 to Dec 9 - 12. Then I got another email tonight stating again that my delivery was going to be delayed. My items have not shipped at all and the order status does not provide me with any info as to when it might ship. They have now changed the delivery date window to Dec 13 - Dec 15. How can an item be in stock and ready to ship and have this many delays??? I was very upset and called to cancel my order only to be told that they will not and can not cancel my order. They are describing content on their website to be available when it is not. Is this not fraudulent??? They have a serious issue with the inventory system or either they are knowingly selling items to people and listing them as available when they know good and well they don't have the items.

So, I went on Amazon and ordered the items because I need to know I am actually going to get them since they are Santa presents for my son. ALSO, I have to do Christmas with this on the 19th and 20th since I will be out of the country for work during actual Christmas Eve and Christmas Day. It was very important to me to order the items and trust that they would be here when they said they were going to be or at least be shipped out on time. The items have not shipped and I was not given the option to cancel. So know I am out on my check card the $235 and have that same amount on my credit card too since I had to order again.

Their customer service center is TERRIBLE!! Every time I call I can't even understand what they are saying. They are not even in America. There is zero sympathy on their end for the terrible trouble they are putting me through and all the money they have been holding on my cards. They are the worst customer service agents I have ever encountered. Target should be held accountable for constantly listing their items as in stock only to find that they are not. Or they just tell you they are and for some reason keep getting hold ups on actually shipping them out and then refusing to cancel. Terrible business practices. I'd be mortified to even say I worked for them. I will never ever ever order from Target.com ever again. They are doing fraudulent advertising of their stock. They should either invest in some seriously better inventory system or they should be sued for their dishonesty of their advertising.

This is the POOREST service I've experienced/received. If an item isn't in stock and on the store shelf, then DO NOT advertise it as such. In the consumer's mind that is what is known as false advertising! My order has been delayed 3 times already, I could have made the item my damn self in this amount of time!!! This is unacceptable and I will NEVER order from Target.com again!!! I happen to have liked Target but this has definitely left a bad taste in my mouth. Online buyer BEWARE!!!

Also things were packed strangely. I received a large box with 1 bar of specialty soap. Then I received ten items in a box with a xmas wreath shoved in. This was along with heavy items. The wreath had red faux berries that were crushed. I received one box of 1-Coppertone sunscreen that looked used (which I never ordered - wrong Season). This box had the packing slip for Neutrogena body wash -3 pack which I had order but never received??? What??? I purchased small decorative xmas trees that were squashed by items and could not be fixed. I still haven’t received several items.

Calling customer service is a nightmare and no one seems to speak English very well which makes it very difficult. I returned 2 items. The first person said they never received my return. I of course was then transferred when I began to question that. The next person told me my return was received but my return was never processed and I never had my credit. That was about a month ago. Very shady!!! I will never order from them again online.

I never receive the 40 gift card, it was suppose to be proper adjustments made. Now target want to make adjustments. I just want my money back. The hell with Target!!! Never will I buy another item from Target... I am going back to Walmart where the prices are great, food selection is great. Staff is more experience and larger selection to choose from. Target go to hell, retrain your staff before doing online orders.

After purchasing my other items, I went to Customer Service to get my online order. Since the order had not filled yet, the manager said that she could not override it and process the order. Unbelievable!!! I asked if I could walk back to electronics and pick it up for them since store employees were seemingly much too busy. She said that she could cancel the order and I could bring the iPod shuffle to Customer Service...but then I would have to pay $49.99. Are you kidding??? Unbelievable and extraordinarily poor business practices! Needless to say, I canceled my order completely. Target clearly does not want my business.

Next, when I caught it in between checkout attempts when it appeared as available for online purchase, it started disregarding the gift cards that I was entering. It showed that the gift card had been entered, but the amount of the purchase was unaffected by them. Warning sign number 2. Finally, I started all over again and it was 3am by this point. The TV appeared available for purchase online, and the gift cards showed their dollar amounts and the transaction looked like it went through. Ha! As soon as I get to the next confirmation page it shows the total without any gift cards applied to the price, but lists them all as being used in the transaction. So I've got a 697$ sale price with 55$ of taxes, and 115$ of gift cards that are now unusable because they've been registered to the transaction.

I spent over an hour on the phone with Target customer service at 5pm on Black Friday and they came back with every ** ridiculous excuse. Rep: "Your sale price is correct; 697$." Me: "I used 115$ of gift cards that weren't applied to the total." Rep: "Ah, my level 2 support has determined the issue. Your sale price is not the final price. With taxes it will be another 55$ which is why you paid 754$." Me: "No. I paid 697$ plus 55$ taxes, which is about $754. But I used 115$ of gift cards. The price should be 638$ charged to my card because of the gift cards." Rep: "Ok sir, my boss says that based on your method of payment, your card will only be charged for the 754$. You will eventually receive the 70$ promotional gift card in the mail." Me: "I'm not questioning the new gift card. I am asking why the current gift cards I already possess and applied to this purchase weren't actually applied to my final price after completing the order."

This went on forever. I finally helped him understand and got him to send an email to me immediately after our call confirming the total and the amount of gift cards and what would be charged to my card. I was annoyed but pleased with the result. Woke up today (2 days later) and received an email that my TV item on my order has been cancelled and they're only sending me the 70$ promotional gift card that came with it; just not the TV itself. So at this point, I'm down 1 Black Friday purchase (that I could've gone anywhere else and purchased in store or online on Black Friday) and I've currently lost those 115$ worth of gift cards that were associated with this transaction that will undoubtedly be impossible to get back from Target.

Overall, I lost about 3 hours of frustration and wasted time and 115$ of gift cards (unless that 70$ promotional gift card actually arrives; then I guess it'll just be 45$ loss). Any loss, whatsoever, is considered theft unless the responsible party returns the payment in full. I am a professional software systems architect and build large e-commerce systems like this for a ton of major companies like Target. This is not a coincidence. I would advise an investigation into their actual order invoice processing platform and the review the code base. It seems pretty consistent that orders purchased with gift cards are automatically rejected and thrown into a separate queue for further handling/processing.

Target has gone quite mad with their "gift cards for everything!" sales incentives in the past year or so. There cannot be any way to legitimately discount all products so dramatically with those bonus gift cards on most high price purchases (over 50$ average). The observed behavior of the website and the various reviews I've been reading lately from people related to the gift card issues and store credit gift cards seems quite suspicious and could very easily be classified as a preventative measure to block the actual usage of these gift cards.

If you look at this from a different angle you can easily see that they are giving out unnecessary gift cards in order to lock you into purchasing from their store, rather than going to Best Buy or Walmart. That's the "bait" if you would like to deem it as such. Once you've made the purchase, however; you later realize the gift card is either unusable or your online purchase is either rejected or cancelled after the fact, and the gift card you used in your purchase either becomes lost in the target.com "customer service ether" or an endless game of calls and deferrals ensues. Seems like a pretty good way for a retailer to not only make a sale, but also not lose the additional money in gift cards that they attached to the deal in order to make the sale in the first place. I hope someone found this technical observation useful. Moral of the story: Do your Black Friday shopping in store and never use your Target gift cards online.

I confirm with the bank I was indeed charged twice for this order. So I call Target again. After being hung up on and then placed on hold for 5 minutes the guy comes back to the phone to state that I'm wrong and wasn't charged twice. As I start to ask questions again I'm hung up on. Such poor service, Now I have to wait for the bank to process the claim, which could take a month. I still have another order on the way with Target so now I'm worried this will happen to me again. Very upsetting, I'll never again order from Target.

I call AGAIN and I ended up spending all day on phone with them, from a hold to another hold (25 mins each time) and then once I got managers, nothing was resolved. At the end of the day, after my 7th time calling, asking to see an entire refund email and not just half of what I paid, they said it will take a whole week for me to get that type of email but that it is indeed being processed at an entire full refund, headache all day because of a stupid swimming suit and how can you even put a swimming bottom with a stupid TOY??? It had to be done on purpose from a vicious employee reason why I do not trust this company anymore and will never use them ever again. AVOID THEM at any cost.

The lead then points to my shoes that I came in with and asks to see them. So now I'm standing at the exit removing my shoes to prove I did not steal them. So here are my issues. I am a 5'7 not very big woman surrounded by tall intimidating men who are not being particularly courteous and are somewhat intimidating. I've come to this store for 10 years and done the same thing I did in this date and am confused about what I did to warrant being stopped and asked to take off my shoes.

I genuinely feel as though I was profiled be it gender (I am a woman), socioeconomic (no effort was put into my appearance today), race (I am ** and so visibly **). Less so about the initial stop and more about the disrespectful and unapologetic way this situation was handled. Staff need to be better trained in courteously dealing with customers while in sensitive situations. My experience was not only upsetting and intimidating but also disheartening. I'll be taking a break from shopping at Target and won't be shy about sharing my experience with friends and family and clearly strangers. Disgusted.

On the 18th of October I received an email from Target that my account was overdue. I first called my bank to check if the check had been cashed (it had not yet) and then called Red Card services. The attitude of the person I spoke with was basically, "We have no proof you were in the store and made a payment. Cancel payment on the check and write a new one. We would have to set up an investigation and check ON CAMERA TO SEE IF YOU WERE ACTUALLY IN THE STORE." Wow. I have never been late, I pay every month, you have lost my check and I am spoken to like I am lying. Where is the accountability?

OK I called client services to file a complaint. You basically tell your story over and over to different people who use scripted comments to appease you and tell you they will set up an investigation. They actually do nothing and you can call as many times as you like but they will do nothing but give you scripted answers and note the information if they are responsible for that area of the complaint. I did not stop payment and I made another payment to keep my account current. I knew the check would eventually show up and that I would not be held accountable if the check was fraudulently cashed.

The original check was cashed by Target today, 3 weeks later. The credit has not yet been put on my account because they DO NOT KNOW WHERE IT IS. I had to conference call them with my bank to prove the check was in fact deposited by Target on the 14th of October as I had originally told them. They do not know where the money is and it was NOT posted to my account. The two things that I was told that were unbelievable were, "This happens a lot, could have been punched incorrectly. We have to account for human error" and "It was probably CREDITED TO SOMEONE ELSE'S ACCOUNT, but we don't know." They are now doing another investigation to find out where it is.

There is not a single person in that entire company who did anything other than give me scripted replies and generally BS me until I got tired of talking. I even attempted to try to speak to the store manager. Forget it. On the phone or in the store I was rudely told he was not available ("why do you want to speak to a store manager", "are you a vendor or something?") or given the wrong information as to when he would be. When I left info for a call back (he was in a meeting) I never got one. After several attempts I just stopped. Corporate is the same sort of joke.

The only thing that was offered to me and this is because I asked, ("What do you do for customers that you have put through this because of your incompetence?") was a $20 gift card. I started to laugh. The man who assisted me asked, " Is something funny?" I do not even have the words for the real lack of anything remotely seeming like customer service in that unfortunate company. Once the mystery of where my money has gone has been solved I will close my account and never shop in Target again. Meanwhile I would like to know if I have any recourse through any consumer agency regarding how my check (my money) was mishandled and has yet to be accounted for. Any information would be greatly appreciated.

When we called to cancel the order, we were told that we could not cancel AND would have to return the item to the store and then call customer service to get the shipping refunded. This completely defeats the purpose of ordering online and is causing me more time. The customer service rep did not even know that I had received an email regarding the new shipment date, and was not helpful. I am absolutely furious and plan to share how ridiculous this is with everyone I can.

This would mean that in order to avoid cancellations on my order, I would have to ask my mother (I ordered the items for the Target closest to my mom, in hopes of them arriving in time for her to carry my gift to a baby shower for my sister in law) to drive 30 minutes one way to Target multiple times. The customer service representative said "so sorry, I can't" to almost everything I asked, from looking up estimated arrival dates, to extending the pick up time, to bundling the order together so I could pick it all up at once.

He seemed quite unempowered to do anything to change or modify a customer's order - and I don't blame this on the individual representative at all. I consider the fault to be Target's structure if your customer service can't help people. Needless to say, I will not be using this so called service again. It has made purchasing this gift very difficult and stressful, and it is now a week past the baby shower the items were meant for, and still no gift.

Well I'm not happy they don't tell you that, it is very confusing to see if you are charged correctly and if you somehow only have enough money in your account to cover what YOU KNOW YOU SPENT, this could have EASILY TURNED into an OVERDRAFT NIGHTMARE. So I will not be utilizing the website to order anything with that promotion. It sounds sketchy. Customers should be told how this transaction really works. I'm confused did I save or not? Did I earn a gift card really or did I pay for it? The supervisor who took my call when I called back was polite and patient and when I said I wasn't going to go.com anymore, he did ask to give them another chance. Target you need to tell your customers how that gift card stuff works because that is NOT how it works when you purchase in the store. My bank statement has all these transactions from one order and it is very confusing.

Well, a few weeks later, still nothing and I finally called again, this time I just wanted to cancel the order and get my refund. They responded that they can't do that because a work order is already in place, which they can't do anything until it is fully processed. But they would submit another work order to have my order refunded and they would have it "expedited". So here I am October 8, 2016, almost four months later and three chairs short. I have heard many excused to "computers are down", "my supervisor is not here", "I am the only supervisor here and I cannot refund your money", "a work order is already submitted". Very dissatisfied with the experience and it is one giant goat rope. I have talked to quite a few Target representatives and I am just beyond frustrated.

When I contacted Target they were so very rude and unhelpful. Initially I was told that since I still have all my emails and receipts from my purchase I could take it into the store to return it. I called the online support # and they called my local store in Lakewood, WA. But when I took it to the store, they refused. The manager refused to even come and talk to me. They were so rude to me that I was shaking when I exited the store. After many more phone calls I was told that they would do nothing. So Target sells an unsafe product that causes an injury to a baby and refuses to return it. They say that because it is over 90 days my purchase no longer shows up in their computer system.

Finally UPS delivers and the box invoice says it was my model oven, but inside the box was a rotisserie model, worth $100 less than I paid. Calling over and over, get no help and nasty supervisors. I say I want to maybe let my wife try this model, Supervisor says no, have to either send it back or bring to store. I say ok, send call tag and have it picked up. Ask for his name and ID, then ask to have an email confirming the UPS pickup. I get no email so I call back and the supervisor I get says the last supervisor wrote I did not cooperate and did not want to do anything so she had to request a pickup for me. Horrible people working there not trained to respect customers.

However after package was picked up I asked again where is my refund. The supervisor said I have to wait for it to arrive, Wanted pictures of the wrong item from box and the receipt from UPS with tracking number. I sent that in and again said why can't I get my refund. She says 7-9 business days. I protest that, ask for another manager. On hold again and she says "ok I will submit refund, 3-5 business days." What kind of company is this? Who trains these supervisors and managers and why can't they get the order with my email correct. They keep sending my invoice to the wrong email. Finally a few days later someone calls and offers me a e-card gift and corrects the wrong email and apologizes for the abusive treatment I received.

Shipping was UPS but passed on to USPS SurePost, but they came UPS for the first part of order and the small item was in my mailbox. I suffered with this company, most of the supervisors were not helpful and outright rude and lying about my complaints. Would not take responsibility for the mistaken email the order taker took or the wrong item sent or fixing the problem took way too long. Getting a manager that was defensive and only offered discounts was not really helpful.

Overall I do not feel safe shopping at Target because of their policies and how management staff treats problems that their staff make. How can I trust buying from them when all they do is lie about the process and I see that the convection oven on the registry was marked out of stock and no date for getting it back in stock? Sad how this company operates. They did finally get someone that listened to call me and apologize and fix the wrong emails and send me the invoice and correct the e-cards. We now have these e-cards and do need to buy some items, and could use these for the purchases and will have to give them another try since we will have these e-cards to use.

Then, after getting the replacement TV home, I realized the TV did not have web streaming or other features my daughter and I thought it would have, being a smart TV. We found it was more practical to hook up her laptop via HDMI. So, I took the unit back to the Customer Service clerk. The clerk Regina was poised, professional, and very helpful. Great job, Target! Regina was poised, helpful, and I received a refund; no hassle.

It would have been nice to have been notified of this failure to deliver the goods either by email or phone call (both of which I provided). She said they were going to give me a $5 Target card for my trouble, and when she realized I needed to reconsider reordering the 3 items that never made it because of the estimated additional 7-10 days to deliver, she quickly said "I can send you a $10 gift card instead". Hmmm, maybe I would do that, but I wanted to be able to use it with the re-order. She agreed, and told me she would credit me for the items that got sent back, and she would reorder when I called her back the next day after receiving the $10 gift card which I could apply to this order. Sounded kosher to me at the time. She said she was able to process the refund and I would see it on my account. Lo and behold, 24 hours later, there is no refund on my account, and there is no gift card emailed to me as promised.

There was an email from Target that read verbatim, "Hello, We're sorry, but we won't be able to fulfill to sent the $10 Target Gift card that we promised to sent you. Since it is a system generated her in our end. Our system cancel the gift card that we sent you. It says her it is invalid email address. Please give us a call so that we can verify your email address or so that we can sent the gift card to another email address. You can contact us at this number 1 800 591-3869" Isn't it ironic, I received this email about my email address being invalid!!! How do you think I placed the online order to begin with!!! I was very disappointed to see Target outsources their customer service to Central America where no one was able to give me specifics about anything pertaining to the over charging on my account.

I called again today only to receive another rep in Nicaragua who kept telling me he couldn't tell me how much I would be refunded or why it didn't get processed as promised the night before. Yes, I wasted another 45 minutes of my life trying to explain I had been overcharged and never received the goods therefore I am owed a refund. He said I am best to wait another 7-10 days to wait to see if the refund would be showing up on my credit card.

He also suggested I call my credit card company and dispute the charges. REALLY??? and you call yourself "customer service for Target.com??? Shouldn't you be able to rectify this frustrating problem from your end? Guess not when your located thousands of miles away and you act like you don't give a flying leap about how frustrated your customer is at this time as you never notified them of the failure to deliver the goods. You tell me my email address is incorrect (not!. You can't tell me how much I am due back in a refund (but I can do the simple math and tell you!)

You tell me to dispute this with my credit card company and this would be the best way to handle it, you admit your company only delivered one of the orders but couldn't find the UPS store in town, you promise a gift card and send me a grammatically disastrous and unprofessional message telling me I won't get the gift card and my email isn't valid and ask me for another email WHICH I DON"T HAVE. I call the headquarters in the midwest only to find the calls go straight back to Nicaragua.

And you think I want to continue being a loyal patron to Target where I literally spend thousands of dollars per year on both personally and for my large business. Sorry Target, after this experience, it would be hard to win me back as the loyal customer I have been for so many years. You need to straighten up your act, bring the customer service back home where someone can answer my questions with confidence and not tell me they agree with me but it is easier to dispute this with my credit card company because they can't help me. I am more than frustrated and unhappy at this time!

I agreed, they processed the order again or so I thought. The next day I checked online which showed both the return and the reorder. 2 days later I went back online and it only showed return. Contacted Target once again (on the phone for over an hour) and they had no record of a re order of the item. How does this happen. During this call and me complaining, while I was speaking they put me on hold (music playing) then hung up. Well I refuse to deal with them ever again and am awaiting my refund. Target.com is horrible from start to finish. I will never order from them again!!!

The next day, I called Target Corp., told them the story above and they said that you didn't get sick or go to the hospital, so there fore there was nothing they could do for me, but they would look into the situation. As far as the $10 gift card I got, they said I was lucky to get that, because Corp. would of not done that. They said they may reach out to me after their investigation, but I believe that is very unlikely. Target said they were sorry about the issue. Sorry is not good enough. The only thing here is Target is worried about their own butts and no one else. Do not buy anything from their bakery, since they are not concern about health risk or their customers.

A few days later Target reached out to see why I was unsatisfied in a recent survey, and I told them about the plan. So they gave me ANOTHER number to call. Overall, it just seemed that no one knew how to help me, and this "phantom" plan is just way more trouble than it's worth. I never got charged for the plan, so that's good... but I still wasted good time trying to resolve this. The last straw on my most recent call to Target, again I talked to 3 different people... The final woman said to go online and re-apply for the plan and see if it worked this time. That was my limit!! I told her I had already spent enough time trying to set up this plan, I wasn't going through the whole process again, AND paying the $18... I figured they could at least pay the fee for me. Nope.

I admit I was frustrated and a little upset on the phone, but I did not swear at her or say anything offensive... but the customer service lady snottily said "Have a nice night" and HUNG UP ON ME!!! I will definitely never buy electronics from Target again, and I will think twice before I order from target.com or go to a store. I would rather patronize a business that takes care of its customers!

I was told my dresser would be here on August 24 but it's now August 24 and I still have nothing being delivered to my home. Nor a tracking number. I spoke to two managers from the customer service office. I called one of them which was very rude. The first lady by the name of Abby told me I would get my dresser within a week. I've already gone a week without my dresser. I'm assuming she got frustrated with me, which is unnecessary because I'm the one with the order gone wrong here, she transferred me to someone else by the name of Brianna. She proceeded to tell me that I should have been glad I was able to keep a dresser for free because they seem the think I have that dresser in my home which I do not hence why I am very upset with this whole situation.

Never did I receive and email or phone call from target informing me on my damaged package being returned to the facility, I had to call customer service for a replacement, and still I call again to find out the current information and get rude tones and aggravated representatives. I asked for some type of compensation since I have been very patient throughout this entire process and the second manager I spoke to told me my compensation was the express shipping on my already a week late package. I am very displeased with my entire experience and it is unacceptable. The managers I spoke to should be retrained and more understanding of my situation and frustration.

I called customer service and the first person I was in touch with said he was sorry but he shut off his computer by accident and would not be able to help me. On my second call today I was informed I ordered the blue rugs and I was wrong. I informed the customer service person that I was looking at my ordered and had ordered the orange. He said I could again return the wrong rug. In order to return the rug I need to print a receipt. This system is also not working on the website and just says "sorry there was an error." I attempted to chat with someone on-line and after being told there was a 2 minute wait time was informed that I would have to try back. I would love to send an email to complain about this runaround but when you click on that link it of course doesn't work. I would like to think I was being punked by Target with all of these blue rugs and poor customer service but sadly I think that is the best they have to offer.

Now I am on the phone again today because target.com will not refund my money even though I have UPS tracking proof that the items were accepted on the dock. I have two credits pending at different amounts even though the beds cost the same. I am talking/holding to my third person after holding for 50 minutes. They hung up on me. No one speaks English. When I called for the return label the customer service person said that she was emailing me a coupon because of all the problems that I have had. I have yet to receive the coupon. Can someone help me get my money back on this problem resolved.

They stated they could NOT change the address and nobody had the power to do so. Not only did this poor online ordering system screw it up, I had to cancel the order and miss it because there are no more of the item. They explained that was the ONLY way to reissue the shipping address. On an item that hasn't even shipped yet. This is ridiculous customer service and actually, a really poor ordering system. What kind of company can't actually change the shipping address RIGHT after an order is placed on a pre-order item that hasn't even shipped? Furthermore, why wasn't the shipping information correct after I'd changed it?

Honestly, I really just wanted the item. Can anyone help me with this? Are they going to get any more of this item? I have begun warning people of this issue on social media/reddit because it actually would deter people from further ordering on Target.com. If anyone could assist or help me get the original item I ordered, I'd greatly appreciate it.

I am a mother, full time worker, busy woman to say the least, like so many other people in America are. I need my statements to remind me my bill is due. I actually paid the bill late a couple times because I was getting no word from target. To top it off this jerk James guy I was speaking to on the phone hung up on me after not knowing what else to say. I stopped going to Walmart because I felt target was Much better in general. After this fiasco I honestly feel they both fall under the same category and that is S**t. Doubt all be using my target Card anymore or shop there. ANYONE OUT THERE HAVING ISSUES, DON'T BOTHER CALLING CUSTOMER SERVICE, THEY'LL JUST HANG UP ON YOU.

I believe Target purposefully makes the protection plan at 2 years ONLY (no longer than that) because they know after around 2 years they start to mess up. I asked the dull, lifeless woman on the phone if they could create a protection plan that lasts longer than 2 years nicely and I get a stiff and unapologetic "no". I have been a customer at Target for a long time and they give me the cold shoulder and could care less if I get a faulty product. I'm not spending $100 or $300 on Beats headphones every 2 years. That's pure stupidity. Guess this means I won't shop there anymore. A lesson that can be learned from all this...? Give a ** about your customers and maybe they will continue to give you their money. Duh!

No customer should ever be yelled at from 10 ft away for all Target customers to hear. I'm somewhat embarrassed by the behavior. I was told by an overweight female with tattoos I was not welcome to use the restroom as a mall employee. How unprofessional, right? Oh it gets better. Looking at her with confusion I realized she was the loss prevention advocate because she wasn't wearing red and tan like everyone else. She should be more concerned with theft and such but the fact that a mall employee uses the restroom upsets her. I asked for the number to HR and she said I could call Customer Service to make a complaint. She also gave me the incorrect store number on purpose.

Visiting the main issues both Melissa and Robert thought I should be banned over using a Target cart outside of Target which is something 75% of all mall customers do. Sounds laughable that managers worry about such minuscule things. So it dawned on me: Why would they single me out? Then I thought, "Wow, it's about race." And I hope it's not but these folks make me think only that. That was the only thing that differed me from looking like half of the customers they continuously allow to shop in the mall with a Target cart full of mall goodies. I was singled out for no reason I see. So feeling the way I did I called immediately to file a complaint and sure enough it didn't get better. I was hung up on 2 times and lied to by the HR supervisor after he got a little emotional over the facts I stated about the company he worked for.

So this is where I stand. You should not support Target by any means. Do not buy their products. Do no visit their location. They do not like customer service or even remotely being polite and civil. I will keep calling and reporting this until I feel like something will be done to all 3 leaders. I feel bad for anyone working at this location under these guys. Poor example of leadership. I asked myself, "Why do they even work at a grocery store if they can't talk to customers correctly with respect?" Such a simple job. How do you mess that up? Maybe this isn't the right job for the 3.

You would think after so many issues with Target as a company the chain would be shut down by now. But it's not. Scary thing is anyone of their customers could be treated the way I was. It hit a nerve that I will do whatever it takes to remove them from the working system of El Paso. Hey Target pay your employees better so they are happy and don't make a scene from stupid things that could be avoided! Stop allowing scum to walk your stores. It's not flattery. They really do suck as workers. Do yourself a justice and remove them immediately. Talking to them will not solve their bad attitudes and disrespectful gestures.

I took picture of my online statement and showed it to customer service at watertown, NY Target where I originally made the purchase. The guy in the counter called a lady to deal with the problem. I explain to her the situation. She told me she cannot do anything without the receipt. When I came back with the receipt the same guy in the counter was there. He proceeded to look for the female associate. After 2 minutes the guy came back without the female associate (or she might be the manager who does not want to deal with my issue). He now wants me to pull my statement online. I said this is a picture of my statement online what is the difference. I thought to myself - you don't trust me that this picture of this statement is correct and why would I waste my time disputing this charge if this is legitimate.

He then told me they cannot help me and that I have to call their customer service. They should have told me that first thing rather than let me go home and get the receipt. I call customer service. She ask me what is my email address and phone #. She ask me the receipt and after holding for 3 mins she told me she cannot help me and that I should take it up with my credit card. She told me it would be between Target and my credit card.

This issue is preventable if employees are conscious of their job. Mistakes happens and should have been resolve at the store level. Either the employees are lazy or they don't know how to deal with this issue. Tell me which one. One thing for sure I won't be going back there. Maybe if I am Hillary Clinton or Donald Trump or a SOMEBODY there will be a quick resolution. I am just am a little consumer but have a lot of friends that probably won't shop there either. I am sure the loss of revenue from me will not make a dent or Target's bottom line-for sure.

They pulled to the side like I had been detained in the store... called the verification line and the lady asked to speak to me... she said "you did nothing wrong but because you do not write checks in our store often we can only approve 200.00." (MY bill was 263.00). I said "well can I write two separate checks," "No!" so never-mind that they were losing my sale, never mind that their employee was going to have to put it all away, never-mind that I had invested 1 hour of my life getting the right things... that they would not allow me to buy! Target is the most non concerned about how the customer feels... so why can't your verification look in my account and see the check is good? Why can't you look and see I have never written you bad check. Bad choice Target, prob gonna cost you more than it did me.

I explained the situation and the manager told me to bring to any Target to be exchanged. Fast forwarded 4 days later I went to the store to do just that and I am told that although the serial number outside the box matches the serial number on my receipt it doesn't match the serial number on the Play Station 4 platform inside the box and because of that that wasn't anything they could do for me.

The manager immediately called security and this unfriendly security guard proceeded to attempt to intimidate me and recommended I contact Sony for a refund. Furthermore he and the rest of Target customer Service personnel at the Cheektowaga and Niagara Falls Target store told me that this happens all the time and it's never handled by the store. Lesson learned and please be aware: upon buying electronics or anything of value at Target Stores open the box in the store in front of management and confirm that the item indeed is new and that serial numbers matched. Yes the manager also confirmed that I unknowingly purchased a previously returned item.

I never got an email confirming the order like I had for the other one. I called them & they told me that I had to dispute it with my bank. I told them that it was the same amount to the penny as the one item with tax & shipping. Also told her that I didn't want to dispute it, cause it was likely a duplicate order. She was real condescending & I wasn't as level headed as I normally am as I got off the phone with that little pleasant lady representing Target.com. I then spend 30 minutes on the phone with my bank to resolve this issue. I am sharing this with you while still quite irritated, not sure if they will be sending a duplicate or not, but it still shows their professionalism & how they handle glitches & issues.

So today, MIL's best friend logged on to my registry and saw all the clothes she bought me listed on my registry. They were under "purchased" but anyone looking at the registry could see them. I was able to delete them, but I would have to manually manage my registry often to keep my surprise a surprise in case anyone else bought little boy items. This would also remove any surprises for myself at the shower because I would know what I was getting every time a purchase was made.

I contacted customer support via the online chat function to explain my issue and to see if there was any resolve to it other than the close monitoring. I expected something like them explaining to me that they do this to avoid item duplication and whatnot. Instead, this rep, Brady, just refused to acknowledge what I was saying. Again and again he just said nobody was able to add items to my registry without the email and password. I was trying to explain to him what I meant, but he had no interest in helping me whatsoever. So I told him to delete it, and with that he was extremely helpful, deleted it in seconds no questions asked. And now I have to redo my registry with another company with two weeks notice.

I call up the Customer care. The lady is nice and pleasant - she tried her best. But guess what, the item arrives on August 26th. Oh wait, the mail said - the shipping is now a "free 3-5 day shipping". Yeah, shipping is only 3 days. It will take a MONTH to restock a kitchenaid mixer. A month later than when I want it. I ask her if this is available anywhere in Chicagoland (50 mile radius) or even Illinois so that I can pick it up. There are 91 targets in Illinois. Nope, there is not even a single KitchenAid Professional 5-Qt. mixer in any target in Illinois that I can pick up. Yeah Right. Tl;dr: I used to be a guy who loved Target. Not anymore.

Of course I called back at 9:00 a.m., and went through the entire issue yet again, only to be told that there was nothing that could be done! I was told that when a bride creates her registry, her address is the default shipping address for items purchased from that registry. I asked to speak to a manager, and was told there was no manager available. I then told them to cancel my order completely and I would just go to a local store and purchase the items, and they told me they could not, and would not do that!

My only option is to have my niece return the items herself! I have shopped from MANY online gift registries, and have NEVER encountered this issue before! The items have always been delivered exactly where I intended them to be sent. This issue has been so frustrating and disappointing, and the customer service so lacking, that I will never shop online at Target again, and most likely will not shop in their stores. There is nothing there that I cannot get elsewhere, and more often than not, at a better price. This is so disappointing on every level.

The first time I ordered a scooter which was supposed to be a gift. The box arrived so badly beat up (with holes on sides of it) that I would be ashamed to give this to anyone as a gift. When I called them I was told to go to the store and exchange it. I had to waste my time and gas to do that when I was trying to save time by ordering it online. Again I was not offered anything for my "inconvenience" and their mistake. I will never order anything from target.com again as both times it has been a huge disaster.

Their email offered the option for me to print out a receipt for my purchase, but it never worked. The instructions in the box with my furniture were hard to understand and only communicated with pictures, no words. I'd never assembled any furniture before and didn't understand all the pictures. I thought I was missing some washers and so tried calling the 888 phone number listed on the instructions page, to order missing supplies. I also wanted to ask them a question about how a particular short screw was supposed to fit into its hole in the drawer. The email had a contact us page but that never worked either.

The 1st time I called their 888 number it wouldn't let me get into the different numbers to press for different departments, because it said I had to take a survey - not optional! Surveys are such a time waster so I called back. It wouldn't let me go forward without taking the survey so I did, but never got through to any person or relevant information. So I called again and the recording said, "You have dialed a number that's not available in your area even though I had just called them several times! I redialed numerous times and kept getting that message.

I gave up and went back to the store the next day. The person at the customer service was no help and wasted my time by giving me lots of idiotic suggestions and I waited many minutes before I got a clerk who was helpful. He showed me how the screw fit into the drawer luckily, but after looking at the picture of all the parts I was supposed to have, he agreed with me I was missing some and also said they would send me the missing parts. Wrong! He gave me another phone number to try (the one the girl had given me was incorrect) so I called them.

I tried this number starting at 6 pm that day and kept getting a recording saying were extremely busy now and you'll have a longer than usual wait time. I tried again twice every hour until 11:40 pm when I finally reached someone after being on hold 12 minutes. She said I'd have to reorder the entire item since they wouldn't be able to send me the missing parts. She also told me I could pick up the missing parts at a hardware store (Wrong again!). I also never got to speak with someone who knew about assembling furniture and could help me interpret if I was actually missing pieces or not. The drawing was unclear. There were only drawings to explain the assembly - not a single sentence using words to explain the assembly and list of needed parts.

I, of course, didn't want to reorder the item since I thought I was just missing 8 unusually-shaped washers. It was extremely difficult for me to drag the heavy, unwieldy box (120 lbs.?) upstairs to my apartment. Unpacking the box had made a huge mess, was very time-consuming, and difficult. I'd have to take apart what I had assembled so far, wrap and pack up all the parts, rebox it, drag it back downstairs and to my car, and drive back to the store, and drag it into a shopping cart and try to return it, all for 8-supposedly missing washers that weigh only one ounce!!! Why couldn't they just find or send me the missing pieces like it was suggested in the instructions?

The woman I'd first gotten on the phone then said I could have UPS pick it up at my apartment (still necessitating all the assembling and repacking). She also never addressed my question of if I actually needed these parts or how to interpret the drawing! She also said she was checking with different stores to see if one of them could get the needed parts from the item but said she couldn't find any stores that would be able to do that. She did, however, say she would give me an email gift card for the inconvenience of not getting the parts and them not being able to send them to me (forgetting about all the other inconveniences of getting the wrong phone numbers, their email page not working, not being able to reach a live person at the number in a normal amount of time, people telling me different things regarding the missing pieces, the drawing being unclear with no written instructions and no phone number to call and ask for help assembling it, how to return it, etc).

I ended up speaking with a supervisor who contradicted almost everything the 1st woman had told me. This supervisor was named Danny and she said I could not have it picked up by UPS. She said I had to return it to the store and order another one there to get the parts. There was no indication I would get all the parts since it already happened to me once and evidently happened to many other Target.com customers too! There was also no proof yet that I needed the parts since no one had helped me interpret the drawing of the parts needed!

She also said unfortunately I could not use the email gift card because I didn't have a smartphone, which the 1st woman had failed to find out when telling me about the gift card. It was for $25, surprisingly, which the first woman had not told me. Danny must've sent me an email gift card with the option of not having a smartphone, luckily. However, it would take up to 24 hours for me to get the email, which was worrisome since I needed the gift card to reorder the item and the stock levels of the item were almost nil.

Danny also said I would get my refund immediately at the store, (which the 1st woman had not told me), and could reorder it online there. I told her I'd tried that the 1st time at the store and they had no way to take online orders there! She didn't believe me. All the Target employees contradicted themselves. I couldn't reorder the item unless I got refunded immediately since I didn't have the funds and the items stock levels were also decreasing fast. There had only been about 7 of them in stock in the entire country when I originally ordered it, about a week ago. But Danny told me there were 88 in stock!?! If that was true, why couldn't the 1st woman have gotten one of the employees to get the parts out of the box and send them to me?! All they had to do was stick the 8 washers in an envelope and pay for the price of a stamp.

Totally frustrated, I ended up going to a local hardware store. Someone there told me there was no such thing as washers with hexagon-shaped holes in the center of them, which is what I thought were the parts I needed. A clerk there also looked at the instructions and needed parts pictures and told me I didn't need the special washers. They were just a drawing of the tops of the particular screws drawn below. WHAT A BUNCH OF TIME WASTERS THE TARGET.COM AND STORE CUSTOMER SERVICE PEOPLE HAD BEEN!!! If they had bothered to address my questions about the drawing of what parts I needed, I wouldn't have had to go through the whole fiasco! (which took several days.) They would also have saved their company some money by not needing to give me the gift card for their bad customer service.

Meanwhile, I managed to assemble about half of the item before I got stuck. A piece of wood would not slide into its groove and the friend who helped me later, had to file it down with sandpaper to get it to slide into its allotted place. Also, there were small scratches on at least four of the wooden pieces. I am never ordering anything from Target.com again and I may boycott their store. Good customer service was practically non-existent. They wasted so much of my time, were all ill-informed and contradictory, and were so stupid at how they failed to approach a problem rationally and professionally. Their lack of logic, common sense and professionalism is astounding!!!

She said again that I could but she would prefer I go to the regular check-out lines. She knew I was in pain and she still "Preferred I go stand in a line and I feel that she was being down right cold and mean when I needed to be able to check out easily and fast under the circumstance with a mouth full of dental pain. How cold and cruel can you be? I don't call that customer service! I am very disappointed in Target and the seemingly poor training and supervision these clerks exhibit. I find it hard to believe that this is the corporate culture of Target. I thought Target was a family oriented, friendly, caring place to shop. If this is a true example of the type of training clerks receive then I am sadly mistaken and wished I hadn't bought anything at that store. Her attitude and behavior is pathetic at best. Goodluck Target because your company will need it with this type of behavior being tolerated at your customer service desk. LOL

Original Review: July 11, 2016

I ordered a SwimWays Poolside Basketball online on 7/2 and FedEx said it was delivered on 7/8. I called the Exton, PA store 7/11 and they said they have no record of it. I also called the target in Eagle, PA. Same thing. I'm out $61.47. DO NOT PLACE ONLINE ORDERS WITH TARGET!

I call the number but there's no phone option for credit card issues, so I choose "place an order." The rep asks me to spell out my email address twice, because her English is so bad. Then she asks me to spell out my address, THREE TIMES, because she still can't understand me. I ask her, "isn't my address in the system since you entered my email address?" She says "no." I say "forget about it, this is too much hassle," and hung up. I wanted to write Target a written complaint, but when you click Help, the only two ways to contact them are the same useless Live Chat and customer service number I already used, and both avenues failed. Target compromised our financial information and repaid us with crap customer service. Time to shop elsewhere.

I asked again if he was the store manager and he said yes. I subsequently found out that he was an acting manager. The store is in the process of getting a new manager. John was EXTREMELY upset that I had a problem not being able to communicate with his "team member" and told me what a great person she was. Without customers that Target store won't need employees so they can speak in whatever language they want to... When a manager puts his "team members" above his customer he is in for a rude awakening. I will not shop at Target again.

Also, keep in mind that during my purchase, Ms. Cathy gave me problems telling me that I could not use coupons and my cartwheel at the same time. I asked her why not, isn't the whole purpose of cartwheel is to save money. She then called her manager to ask if it was OK. Her manager advised her that I was allowed to use both at the same time thus causing Ms. Cathy to seem agitated at her manager's response. Later that day after my son’s baseball game, I, along with my two children (one being my college student) and the other, a friend of my son, returned back to the store. When we were in the process of checking out it's when it all began. Upon approaching the register, immediate the cashier calls Ms. Cathy to assist, Ms. Cathy comes and the other cashier tells her that I'm back and had already been there earlier. I then tell Ms. Cathy... "Yes I was , but I told you that I was bringing my son back to purchase the remainder items."

Now the whole time this is going on... I'm not being rude or disrespectful at all. After reminding Ms. Cathy of our conversation early, the other cashier goes on to say that the boys were with me also... REALLY, NOW YOU'RE LYING AND HARASSING ME. I asked them to please review their cameras to show me when they were with me or in the store at all. Ms. Cathy, seeming still upset from earlier that day then calls the manager Andrea. While speaking to Andrea (THE MANAGER), them telling her their side (STILL LYING), now I'm becoming frustrated and embarrassed because one, I have my children with me and two, other customers are now tuning in as if I've got caught stealing of doing something illegal... all of this over (8) items.

The manager, Andrea, now tells me that it's one per day visit, per household, that's when the customer behind me chimes in telling them now they're just picking (removing her items, going to a different register). I then tell Andrea "That's fine also. You can check their Id's to verify that neither stay in the same household as I did and if that's their rules... I'm fine with that but I would like to see that in writing." She then tells me it's at the customer service. I asked her politely to walk over there with me and show me. She tells me flat out "NO, I WON'T." I then ask her if I could use the guest relations phone to contact them concerning this whole ordeal... and she then tell me NO. I asked her, “Isn't the purpose of that line is to assist customers?” She then tells me she's not allowing anyone to purchase anything and that she's calling security and the police. “REALLY, WHAT HAVE I DONE WRONG?” was my next question.

Another customer in the line next to me then says, "Excuse me ma'am, I googled the number for you and here it is." handing me her phone with the contact information for guest relations along with hers, as she stated that she witnessed how rude they were and denied me access to reviewing these rules and also using their guest relations phone. I then told Andrea that "OK, I'll wait right here for the police as I am sure that I had done nothing wrong." Andrea, then proceeded outside to wait. After about 5 minutes, I proceeded outside also due to customer staring at me and wondering what had just happened. While outside, I asked Andrea again what was the purpose of calling the police. Now she tells me that I am not allowed on the property and I need to leave. Absolutely not, I responded. "I'm waiting along with you for the police to arrive so that no false information is given to him/her."

Upon the police arriving, she mentioned nothing about the ordeal that had just happened in the store, but goes on to tell him that she want me off the property because she feared for her and her cashier's safety. REALLY, was my response. I wasn't rude, disrespectful, called no one out of their name and only 5"2", 140 pounds soaking wet. The officer then turns to me and ask me what happened. I explained the WHOLE ordeal to him and that I plan to call guest relations... his response was "YEAH BE SURE TO CALL BECAUSE I CAN'T BELIEVE THAT I WAS CALLED OUT FOR THIS". I left and called guest relations the following day the 29th of June. Upon speaking to Danielle and telling the story to her, she couldn't believe all of this happened over 8 items and that she would send an email for someone to contact me.

As of today, July 6, 2016, speaking with three different people that I CALLED, I STILL HAVEN'T RECEIVED A CALL FROM DISTRICT MANAGER OR ANYONE ELSE WITH HIGHER AUTHORITY TO ASSIST ME. I did however receive some attention from Rick at the Mishawaka, Indiana store location (thank you), as he stated that he would call the South Bend store to see if someone could get back to me. I'm not sure if they feel as if this is not of any importance, but to have the police called of me, is very important to me.

I have since then went to the police department to pick up a copy of the police report, because I refuse to let this go!!! I've been back to the store twice since that incident. The first time I had no problem and on yesterday, the 5th of July, while attempting to exchange some items, again Andrea appears asking me to leave the store and that I wasn't allowed back on the property at all... my response was OK, no problem. This, I'm sure is harassment!!!

The manager came over and told my wife to leave the premises. That made Target look like they were committing theft when the manager said that because if my wife left she would have been robbed of 12.99 she paid for the item she didn't receive. My wife said not without the swimsuit she purchased. The manager who was also very rude along with the security guard told her that's Target's policy. "Policy" of what? And to do what? Refuse to give customers the merchandise they paid for?" The swimsuit was 12.99 and my wife purchased 150.00 in merchandise. There was no reason for the that kind of treatment. When my wife mentioned that my family has shopped there for years and that it seemed she was treated so rudely because of racial reasons the manager promptly said "You can have the darn swimsuit then". My wife asked for an apology for her spending time and gas money for Target's mistake. She got no apology.

The manager and cashier are Hispanic, my wife is **. She never wanted to bring up the race issue but she knew it would escalate this faster which it did. (shamefully.) All she wanted to do was pick up the swimsuit and leave with no hassle. We will NOT shop at ANY Target ever again unless we see some disciplinary actions taken regarding these two employees This location is 1940 W 33rd St, Chicago, IL 60608 . This is unacceptable. I'm a customer service manager at one of the nation's most prestigious hospitals. Although I don't always expect top notch service when I go shopping this experience would be rated lower than the one star very dissatisfied rating you offer. Especially since the security made a threat to have my wife arrested. A former complaint was already filed with the name of the employees involved by my wife but I want others to be aware of how Target treats their regular customers. Thank you.

I understand that companies have to protect from theft, but the main woman who accosted us was rude and degrading. She was thrilled to say how she could easily send us to jail for this, but she wasn't going to. She said this a few times for what seemed like no reason. I was angry, but my husband was nice and cooperative as always. Now, we have a trespass rule where we can't even enter the whole shopping center for two years or we will be arrested. What kind of justice is this? The irksome thing is how we were treated even though we explained what happened. This woman said he still might have been stealing them because, "Some people get high from that."

If you look carefully at the top basket of a Target shopping cart, the flap opens down and is tilted down. My husband had forgotten the shoelaces were there and they would have ended up in the cart in the parking lot, forgotten. That's if they didn't slide out from under the flap. Any thief would know not to stick something "concealed" under that flap because it would most likely fall out. I am completely disappointed in this woman's treatment of my husband as a criminal when he was nothing but cordial and compliant. I do not recommend using this store for anything anymore. The customer service in a simple and obvious misunderstanding was appalling.

I called their 800 number (which does not offer a selection specific to online orders) and the young lady I spoke with said the problem is with UPS not updating their system. I have shipped daily through UPS and FedEx for over 30 years and know that they scan packages immediately at pickup. When I pointed that out and asked for clarity, the rep advised I just need to wait until the 28th (the latest day she says the package is scheduled to be received) and call back! No explanation for the discrepancies between what their emails say and the information on the website. This is my second and last time dealing with the company's online ordering.

The first time (last month) I ordered a 28" bicycle and was shipped a 22" in a box labeled 28". The bike itself had multiple labels affixed to the frame indicating it was a 28". When I called, they laid the blame on the manufacturer which is arguably the case, BUT since it was less than x amount of pounds in weight, they would not come pick it up, which meant I had to go to the store and switch the bike out. It took a total of two weeks to order and receive the wrong item, only to have to go to the store to get the right one. I will continue to shop at the store, but never again will I use their website. Very disappointed with the experience.

But even that is the case then it is happened from target website and I believe it is because somebody hacking to target website, which is not my mistake. And each time I contact them, they are saying they cannot do anything, even they repeatedly saying that they may not be able to refund my money. :( I know it is our money so they don't care. Let me ask a question, will they allow us to leave a store with an item if we tell them we don't have the money and pay later? No right, because it is their money. Even I have told them to alert about this to all customers but seems like they are not taking any action. Also I have noticed it is not only me lot of other people having same issue and most of them posted similar incident on the target facebook page. Seems no one is getting any success on this. Can someone please help on this? if Target is not taking any action to prevent this, which means they are encouraging such bad people.

On June 1st I placed a different order for patio set - same exact thing happened with delivery but this one is a little different. How about the delivery guy ask little old me to help him remove a pallet of 2 boxes off of his semi truck? I was like "No way" then he says step up on truck to see if I want it after. You can't tell by how rough the box was torn that the item was damaged and sure enough it was so I refused the item then proceed to call Target to credit my red card because it wasn't delivered or accepted. These people tell me that they have to wait till it reaches their warehouse. Now today June15th I received the bill for the damaged goods that I just received and on its way back like who pays for something they don't have. Very disappointed in target.com. Never order large items. They use a company called EFW. Google the reviews.

So the 3rd time I phoned 5 days later than the delivery date I find they do not have it in stock and are refunding my money. Thanks for nothing Target. Now I have a guy with no bed and I paid for the quicker shipping. No I don't want my money refunded, I want a mattress delivered when I ask for it... Target your online purchasing sucks and I will never use you again. I will also tell my story everywhere possible. Was it because I got such a deep discount and you didn't want to sell. Why did you blame UPS for your error. Thanks for leaving me high and dry. Never again. Target doesn't deliver as promised.

I then notified the Target staff and I noticed that the store manager did not come out to assists or even to take my information. This is very upsetting to me because I always shop at Target and I am a Target red card holder. And the experience that happened today can't be undone. I just wish that the staff could have provided more assistance. To know that Target employees, security guards and within 20 minutes your car gets broken into makes me no longer want to shop at the store. While I was outside taking pictures of my car for the police report another staff member walked up to me and said he was sorry and that cars are always being broken into at that store. And because have a Honda accord they are high targeted cars. It is very disheartening because personal items along with my medication was stolen out of my car.

I noted to the staff member again that my car was parked and locked with an alarm on. And that the car was parked in clear view of the Target surveillance camera and that should be able to see who broke into my car and hopefully get the license plate of the robbers. I ended up leaving my contact information with a Target staff member along with a police report. However the bottom line that the staff member told me is there is nothing they can do. I asked can't they review the camera footage and provide me the information and they said no.

Due to the events that occurred today and how I was treated I will not be returning to Target to shop and I will be notifying my friends and family and co-workers of this experience. The type of customer service I received and the lack of help to be honest I expected that from shopping at Walmart are something. But I thought Target was a step above. I am sending this information to you along with to Consumer Affairs and to the BBB. I hope that corporate can check into this matter or change they way they handle situations.

I've worked in retail for over 16 plus years and I've never encountered such a BS response. Policy or not 'customer is always right' and you do your best to keep the customer happy. A once happy customer of Target, I'm a little disappointed that each customer is not looked at as an individual just an extra dollar in their pocket. I called your customer service line and basically sat on the phone and said nothing, just kept saying "It's policy". Target, it may be just a dollar, but just think about how many times this policy had worked against you. As the saying goes, "Most unhappy customers don't say anything, they just never come back". P.S. No longer a customer, debit card and CC in the trash.

From recent experiences with Target (my daughter's account being hacked at Target) my family have learned not to use our debit or credit cards with Target. I had a prepaid vanilla MasterCard that I purchased at Walmart to use at Target. This card had never been used. I had just taken it from the package before entering the Target store. I sat in my car and activated this card, just to make sure I would have no problems.

Well, to my surprise when I checked out, I used this card at the register. I completed my transaction, so I thought. On the customers panel, I went through all of the necessary steps as prompted by the panel. I was waiting for my receipt, when the cashier tells me to swipe my card again. The cashier said "it didn't" go through. I said ok, so I swiped again.

She then tells me that I had to pay (34.71) for items that had been paid for on the first swipe. The card was for $40.00. The purchase was $37.39, which left $2.71 on the card. So, I said "no dear, something has to be wrong because this is a new card." Someone can over to help us resolve the issue, so I thought. One guy couldn't figure it out, because the register didn't print a receipt. Another lady was called to help, so I thought. "Finally" I thought, wrong again. She only came out to tell me that her printout didn't show where I had already paid for the items and I needed to pay the remaining $34.68.

I said "I don't think so, I've already paid once." She tells me that the card must not have had $40.00 on it. I was fuming! Calling me a liar in short. I called the number on the card to prove to them that I wasn't crazy. They were standing there listening to the call and it said I only had 2 transactions. The 2 made at that store for those 2 transactions. They both looked like nuts! I said "now give me my money." I did get my money back. Then asked me if I still wanted to make the purchase. I said "no I don't think so."

I don't have a Target in my town, but I love the store. Every chance I get to go there I do, which is often. My kids live in Texas now and when I'm traveling I always go to Target. If I visit Target again it will be a very, very, very long time before I do. I don't know if it was the register system being out of date or what, but I do know that it shouldn't matter how much you spend but what should matter is that the customers that chose to spend their money in your store should not feel like criminal, because of your failing system. Sorry to write so much, but I am really, really, really, really pissed!

Last March, I called Target to complain about the lack of stock and was told I would receive a $10 gift card for my trouble and received a case number **. I somehow felt this offer (which I was not looking for) was insincere and so I made note to watch for the gift card out of curiosity to see if it was in fact going to arrive. One month later and sure enough, no card as promised. I was a bit upset now, because I realized that Target did not take me serious enough and not only that, but gave me a false promise, so I decided to call Target and spoke with ** on 4/18/2016 at 12:50 pm.

** looked at my case number and apologized and told me that "the gift card was never processed". He said he placed his name on the case and would personally handle it and I should receive the card in 7-10 business days. Once again, I felt like I was being brushed off. Oh, the gift card did arrive, for $5.00! Target paid more for shipping it through UPS than $5.00.

I feel that these online customer service reps are there for the purpose of pacifying customers and not to really help them. I felt that this was **'s way of showing that he was in control. Target, you need to start firing these people who are not taking their job seriously, because they are giving you a bad reputation. On another note at the same time, in the mail I received a $10 free merchandise credit from Kohls! I didn't shop at Kohls previously, but decided to take a little trip there to see what they had and guess what? I LIKED IT! Not only was I able to get a free short sleeved Croft and Barrow beautiful top for free, but I realized the quality of their merchandise was good too and Kohls accepts numerous coupons that you can combine together! Take note people, I get a $10 free card from Kohls for nothing and $5.00 gift card from Target for having so many issues over the past year. You figure it out who has better customer service?

No more Target for me, you lost a customer for life and not only that, how many people will read this comment I wrote along with the other thousands of complaints that you have. When Target offers you a credit, gift card, etc, make sure you make note and check back, because chances are Target will hope you forget about it and you too will receive false promises.

What's the point of buying something if you're only going to get fifty percent back. Now I know how they're making their money. Just like over Christmas, I bought stuff online and their website was acting weird and ordered two of some of my items. So I take them back to the store with the receipt and they wanted to give me a gift card. I told them no cause I didn't order the extra items, they can put it back on my card. I highly doubt I will ever shop at Target again. I never have issues with Walmart and returns ever.

Upon attempt to rectify this issue with their phone services, I have been hung up on my 3 different representatives (1 person's name was not captured, the 2nd person's supervisor refuse to release their name, although it is NC state law that that information be released, and the 3rd person is the supervisor for the complaints department Penelope (she did not provide a last name)).

Two other individuals, Rasheed, another supervisor, and Lee Ann, transferred me to another location when they claimed to be rectifying the issue. A 6th individual, Brett **, supervisor of collections department (right, they put my account that they abused into collections) refused to provide me with his employee's name and also lead me to dead ends. Target has already proven inability to protect its customers' accounts in the recent years, and this issue extends to that weakness. I aim to make public the abuse I am facing with Target and the damage they are causing my financial records with their mistakes, as well as they disrespect and dishonesty of their "customer service" representatives.

Craig at the 800-598-3169 told me that a hold would drop off of my account in a couple of hours. He couldn't answer the reason for placing a hold on my account for a cancelled item, especially when a charge isn't supposed to be placed until the item is shipped. He suggested I contact my bank to free up the money. He kept repeating that nothing had actually been charged to my account, but spoke with a foreign accent and kept repeating that I should contact my bank to get the Target hold released. He didn't seem to understand that a hold on my bank account means I don't have the ability to use that money. I would never purchase another online item from Target. I couldn't get basic questions about shipping answered before check-out and placing a hold on my account for a cancellation is ridiculous. I gave him the option of fixing the problem or having me write this review. He chose the review.

Then when checking out with some other items, the cashier asked the person in front of me whether she wanted to open a charge account. So instead of the cashier telling us that it might take awhile, we stood there in line while she took all the information. The cashier must be getting some sort of commission... Why else would she totally disregard customers at "point of sale?" I guess I'll go back to Macy's.

My son, not knowing what gift I had ordered assumed the item delivered was his gift. He spent a day assembling the unordered table and donated his original one. Several days later it was discovered that what he received from Target was not what was his gift! Target finally re-ordered my lost fire pit. Two days prior to delivery of my real order, Target corporate official Kristin, canceled my ordered fire pit. Kristin stated she would re-order the fire pit if I paid for it a second time. She claimed she was going to credit the first order. Target did not credit any order!! Target did cancel the gift order and my son has not received his anniversary gift for his Valentine's Day wedding anniversary!

I have sent two separate letters asking for assistance to CEO Brian Cornell and he continues to pass it off to customer care who continues to make the situation worse. Target has stolen my money and refuses to send out my order. Do not order anything at Target online unless you want to have your hard earned funds stolen by this crooked corporation! This shopping ordeal has been anything but HASSLE FREE Mr. CEO...