Target Stores Reviews

We bought a Magnavox television in September of 2015. The TV will now not turn on. We bought a two year protection plan. Took the TV back to Target and they said they don't handle it after 30 days. (Not told to us initially.) Phoned the number given to us and they said they don't handle until after a year! Why then did we pay for a two year plan. The protection plan states no addition fees. No additional costs. Enjoy the benefits. Easy claims process!!!! I guess they just didn't want to mention "sorry if you have no TV for weeks and good luck," oh yes and they will hang up on you - priceless. :)

I am somewhat of an old movie buff and own a great collection either transferred to DVD or purchased DVDs. A friend told me about a movie I did not own and I did an online search - noting most movie websites did not have the movie available or a couple had it as a downloadable copy only. I do have a large digital account but prefer to own my copy so I can loan it out to friends of mine without sharing my digital access.

I placed an order on 02/24. It is now 5/10 and I still don't have my order. There was a glitch on their website so my order shipped out to my brother in NJ and not to my address. I called Target as soon as I saw this mistake and you cannot modify your order even after it was within the hour I placed it. They gave me the runaround, they contacted FEDEX (who are as incompetent as they are), and Target had stated Fedex will ship it to the proper address. Today, I called both Fedex and Target and both the packages got separated (I ordered 2 sets of dining chairs). One package I had to pick up because there was no way Fedex will deliver it to me and the other was in transit in NJ. ::sigh:: I decided to cancel my order because the pickup was 2 hours away. I can't drive 2 hours to pick up my order they were suppose to deliver it to me if they can get the address right?! Never again. Consumers beware. Do not let this happen to you.

Lousy store. Ordered movie 2 months ago. Never send it out. That's pretty bad. I called them on the phone you get a run around.

The services at Target Redcard is horrible. I was on the phone with the customer service for 30 mins and nothing get resolved. They transferred me without informing and I have to start the process all over again. I was transferred 5 times. Am super frustrated. Worst than being on an AT&T support. After today Target will not be my preferred place to shop nor want to deal with again. Get your call center training process together. I will not be recommending my friends to do any registry (baby or bridal). Worst, worst service ever.

HORRIBLE customer service at store location. Trying to contact the store in Wyoming, MI 49509 and the automated system keeps hanging up, EVERY time. I called another store and they said they have the same problem with the store in Wyoming. So I called customer service, which is somewhere in the Central America area, near Nicaragua which is 2,000 miles from my house. The store in Wyoming is 2 miles from my house. The customer service was able to answer my question as to if a product was available in the store. This does not make sense to me that I could get the answer to my question from 2,000 miles away when the store is just 2 miles away.

I visited Target @ Santee 92071 location to be exact today, and I would like to share my bad experience, I purchased 3 items and all of those 3 item prices are wrong. I blamed it on wrong stocking, and for mostly of the products are everywhere. I bought the Busy dog treat by Purina and the shelves price said $2.99. When it comes to register it came up $8.59 then a hair conditioner by Coppola shelves price was $3.97. Register reads it for $20.99, then the Revlon colorsilk for $2.97. Cashier have to double check it before it gave me the right price.

Purchased a beautiful (A&B Home Glass Vase 22") online in January. When the shipment came, instead of what I ordered, there was a short, fat, round silver vase, so I immediately contacted Target to let them know they sent the wrong one. They seemed to be apologetic now stating to keep the wrong vase and they would ship out the correct one. The 2nd time I received the shipment, it was the same ugly vase again.

Since having a baby I have spent thousands at Target. I had no order issues until very recently so I wasn't aware of how awful their customer service is. I made a purchase online and my order was sent to a wrong address. I called Target for two days in a row, only to get incompetent employees on the phone who kept putting me on hold for 10-15 minutes at a time and eventually hanging up on me. Half of them couldn't even speak proper English. After around my 10th phone call I asked to speak with the Manager right away. She proceeded to call the Post Office and reroute the package. My issue was finally resolved but after this experience I am cancelling my RedCard with Target, and I pledge to never ever shop there again.

I'm going to start off saying I have always been a faithful Target shopper, but since this experience, I feel different about Target now. I recently purchased a Sony hctc80 sound bar from Target. It was on sale for a great price, beating any competitors. My husband opens the box only to find a 2 by 4 inside!!! I didn't purchase this off the street, it was from one of the biggest chain stores around!!! We head to Target to return it only to be told that I wouldn't be able to get a refund or an exchange. At this point I was livid. I purchased this off target's shelf, which someone had to have purchased and obviously returned and an employee must have reshelved the product!!! Why was I paying the price of another's mistake. The cashier specifically told me her manager told her to say this to me. I then ask to speak to this manager where I'm told that he will have to see my receipt and he would go and check it out.

I bought two Xbox games from Target. Both worked for two weeks then broke. Service was also snotty when I asked questions. I tried to fix a watch and service people did nothing. I have also bought baseball cards from Target and they marked labels wrong. The label said 2015-2016 but I got 2014 cards. I did not get the recent players or layers on the right team. Box also did not include good young players like Dellin Betances. I expected more from a big store like Target. Next time I will go to Walmart even though it is farther from my home.

I had placed this order on 2/5. Within 2 hours, I realized that it was the wrong order and called to cancel. The agent who took the order confirmed that the order was cancelled. On 2/6 the item was shipped and my credit card was charged. I received the item on 2/12 and called to have UPS come and pick up the item, since I am traveling and going to either the Target store or the nearest UPS location is not an option for me... as that is why I bought this online in the first place. The people I spoke to today 2/12, were referring to your standard policy of returning the item to the store. But the issue is that there is no one at the delivery address to return the item. I tried explaining that to the agents, but they do not seem to understand English. I am so very disappointed with the Target.com shopping experience, that I am never going to shop on your website again!

I ordered the Durban Bay Pro Bicycle as a Christmas present for my girlfriend in plenty of time for Christmas delivery. I received the wrong bike! Instead of the Bay Pro they sent me a cheaper version -- the Bay model. At least $50 cheaper! I jumped through the hoops to return this and get a replacement. And guess what -- they sent the wrong bike again! Seems like a bait and switch to me. I was just on the phone and told I will have to return and I can't reorder a second time??? Not sure if I would but I even offered to bring this to a store to replace and I was told this wasn't an option. Really??? The worst online experience ever. And a really upset girlfriend too! I would recommend NEVER ordering from Target.com!

Target needs to be cognizant of how products are packaged. A delicate product needs to be packed appropriately to avoid damage. Mine came in several pieces!!! I called UPS, their carrier, and Target. Target wants me to bring merchandise in. Problem is I'm disabled, I don't drive and am at least 70 miles from the nearest Target store.

I called Target, spent a full two hours on the phone, spoke to 6 different reps and no one could tell me what the charges on my Target credit card were for. I was transferred from Target.com to Target Guest services - back and forth - placed on hold for long periods of time and when the rep would come back on, they could not tell me what any of the charges were for, even though I gave them three different order numbers. The receipts I received were completely different than what my credit card was charged.

I placed an order on Target.com that was meant as a birthday gift. I was suppose to have it in 5-7 days. It never shipped so I called and was told it was shipping that day. Sure enough it again didn't ship so I called back and was told they didn't have the item in stock. I was told they would "investigate". I never heard from them so I called back AGAIN and was told my order was cancelled. I never requested it be cancelled. I asked for proof it was cancelled which they refused to give me. Now I have since received 4 emails stating my order has been delayed. It has been almost a month now and they refuse to cancel my order and I have yet to receive the item. I purchased it elsewhere and refuse to do business with them again. So many lies from people including managers. They should allow you to cancel when they make such mistakes.

The worst customer service I have ever received from target.com. I originally ordered a bench on Dec. 24, 2015. Unfortunately the box and the product arrived severely damaged. I still wanted the bench so I brought it to my local target to exchange but was told that they couldn't exchange it because I bought it on target.com and they are 2 different entities. So I got online and initiated the EXCHANGE, logged it to UPS and mailed it back to target.com.

I purchased an air mattress which turned out to be defective. I went back 10 days later and they refused to accept the item back saying it was opened and only allowed me to exchange it with another mattress. I was literally forced to do the exchange with whatever other mattress they had in the store. Later when I read the reviews about the new mattress that I had to take in the store, I was assured by the users that it was a bad product. I went back to the store to return the unopened mattress they refused the return. Basically once you buy an air mattress you are saying bye to your money, because they bound you to exchanging it to another mattress in their store, even if they don't have what you need. Horrible customer service and terms. STAY AWAY from TARGET.

I bought a set of string lights... Half of them stopped working within 2 weeks. I called Target - they are out of stock. When I complained, they purposefully hang up on me twice - once by he manager in the middle of the conversation. He literally told me he will hang up now. His name was John, ID **. HOW TERRIBLE IS THIS? I spent 2+ hours on the phone... and all I get is someone hanging up on me? WOW Target. Never again.

On December 23, 2015 I called to Target Customer Service to make and order for store pick-up for Electric oven. The Target representative created order and misspelled my name. I pointed his attention to his mistake, and he said that he has cancelled this order and creating a new one. After I picked my oven in the nearby Target store, on January 13, 2016 got delivery of similar oven to my home. I called Target and found that initial Target's created mistaken order was not cancelled. Representative suggested to send me return UPS label and send it back, and confirmed that money would be immediately credited back to my credit card, so I returned it. In 10 days money still were not returned, and after several calls finally today, on February 3, 2016, after my fourth phone inquiry representative agreed to return money.

I opened a Target Red Card account a year ago right at Christmas, so I could get the promotional discount on a couple of iPads for my kids. It was a really busy time of the year, and I forgot I had opened that account, as I didn't need the credit in order to pay for the iPads. I never thought about it again until about 6 months later when I received a notification from a credit bureau that my credit rating had taken a hit. I called to get the details on why (always being a prompt payer, and having a high credit score) from the credit bureau. They informed me it was due to the Target Red Card non-payment - ouch!

I went to the electronics department where there was no one there to help with questions. I was interested in two Fitbits for my kids, and put them in a bag from electronics department. I continued to shop and saw that the Fitbits were two different sizes and I didn't know which size to get, so I put them on a shelf near the checkout and bought my other stuff. I still didn't know if I should get them or not so I went back and got them and almost bought them but decided to wait until my kids were with me.

I always shop at Target but in 2013 I went to Target in Anaheim to buy a hair product, the aisle is in front of a camera. I decided to take out some of the product and put it another bottle and ever since that mistake, these secret shoppers that look homeless and disgusting and also the employees follow me around the store thinking I will steal something. Which I never stole anything because I pay for anything and I did pay for the product. But I hate how they harass me. Until this day they still follow me. TARGET IS THE WORST. While they watch innocent people, the criminals are the ones that get away with anything. I WILL NEVER UNDERSTAND. I will appreciate if the employees and "homeless" secret shoppers to stop Harassing me.

I purchased 3 pair of boys pants - unfortunately all wrong size. I was informed by my bank that there was another debit card issue with target. I ordered a new debit card. Went back into target a week later to return these pants and was told without receipt which I did not have they needed to look up my debit card number. I ordered a new debit card without receipt which I did not have. They needed to look up my debit card number to approve the return. I explained to the Manager I did misplace my receipt. However I was not asking for my money back or a store credit. I just wanted to exchange for all different sizes. The tags were clearly on the pants with the price listed.

TRUST ME. NEVER, NEVER, NEVER USE TARGET.COM. First of all I am very sure no one from Target Corp. or Target.com will be reading these complaints or any other written communications, so I am writing this strictly as a courtesy to my other hard working money making/spending fellow shoppers out there. Save yourself a lot of grief and NEVER, NEVER, NEVER spend your money at Target.com. If you get your item, woo hoo lucky you but sadly, you won't and good luck getting your money back.

I used to love this store but I will NEVER shop Target again. Last Christmas, I purchased some miscellaneous items from Target (Christmas decor, last minute gifts). When I opened the package and checked my receipt, I had been charged for Christmas lights (on sale for $13.99) but, (1) I didn't order lights and (2) they weren't in my order. I immediately contacted customer service by email as I was instructed. They asked me to provide a lot of information (i.e. date of purchase, invoice/transaction number, item SKU, etc.), and they offered me a gift card for my trouble (albeit, the gift card was only for $10, so it didn't make up for the money I was charged.) I assumed they were looking into it and would then refund my money. (I realize it wasn't a lot of money, but it was the principle of the situation.) A few days later, they emailed me again and asked for a copy of my receipt.

I went to buy men's briefs tonight at the Target Store. I found Hanes briefs (6 pack) for buy two and get one free. Unfortunately only two were available in 44 to 46 size and none other available in the stock. So I picked the two available and walked up to the cashier and told him that only two were available and the 3rd that is supposed to be free is not available in the store. I told the cashier that I will pay for the two but he has to give me a rain-check so I can come and pick the free package later, or just give me a rain-check so I can come and buy later for same price. The cashier told me, "Nothing I can do about it." After that the cashier waved to the female manager who came and told me that she cannot give a rain-check on the briefs. Sadly returned home.

I called Target Mobile the day before Black Friday to discuss their iPhone deal. The mobile worker informed me that the $250 gift card was offered to all iPhone purchases, regardless of plan. Upon waiting 4 hours in line the same worker informed me the deal changed and I would only get a gift card if I joined Verizon's edge program. After waiting hours, and not wanting to impact the other members on my family plan I foregone the gift card, but was frustrated with the false advertisement, because I could have gotten a better deal elsewhere. I then decided to email Target's customer service department about my frustration.

A cashier refused to check me out because I was asking to make two separate purchases. When I asked for the manager to assist in obtaining a resolution, the manager ordered the cashier to close the window and told me to figure out another way to pay for my items. It was incredibly insulting and absurd. The manager refused to even listen, and kept interrupting and yelling over me to shut me up and get me out of the store.

I bought a $1960.00 gift card to buy furniture online in Target. I will NEVER stop at Target again after being a faithful and loyal customer for years. I bought the gift card in November and I am still dealing with these people because I am still owed money for items I did not receive and paid for. I have talked to supervisors, account specialist--I have been promised action, promised follow-ups, promised emails, promised payment via egiftcard, promised payment in the mail and none of this has been delivered. It has been incredibly frustrating and time-consuming to put it mildly.

I ordered T-Fal pressure cooker, 6.3 qrts and it was damaged from inside the vessel! It is not at all possible to damage during shipping, the way the product was damaged from inside, bulging outside. When I sent this review, target.com said they will review and it automatically, even said "success." But Target has not posted it. Intention of reviews is to help/warn customers, but Target seems to be greedy and a bad apple in the consumer business.

I ordered an Apple iWatch on 1/9/2016 with express shipping to arrived on 1/12/16. They sent me an email with a tracking number so I kept checking the UPS tracking online and seemed that the package never move, so I called UPS. They tell me to call Target so I call Target and it turns out that they still have my item at the warehouse.

Placed an order Dec 17th for rain boots for Christmas. I called three times and emailed 4 times and never got a response. Finally today, January 12th , I persevered and finally got someone to choke up the truth although it was an unintelligible. I began to understand that my product didn't exist and they had no intention of telling me. They were thrown out of Canada due to poor market research and business acumen and now I see that they can't run an on-line operation as well. Stay away from Target. Bad, bad merchants.

My brother was in a hurry to buy presents on December 24th 2015. He grabbed the first top he saw (maternity) and purchased it for me as a gift. When I opened it, I laughed and so did my family since it was maternity and I am not pregnant. However, knowing Target had a great return policy, I knew I could exchange my top or receive store credit. I decided to go back to the store on the 26th, 2015, two days after it was purchased. When I went in to ask for store credit, the employee gave me my card and I happily walked into the clothing isle.

Sale price was not honored when it was Targets mistake. I ordered a vanity set from Target for my wife on 12/24/15 for a Christmas. I was happy that Target was have a sale and the Vanity was discounted $30.00. When I ordered the vanity I requested an in store pick-up. On 12/24/15, Target notified me via email stating I would receive an email when my purchase was ready for pick-up. When I received the initial email Target estimated the pick-up would be ready early January 2016.

I bought a TV from Target.com in NOV and this deal came with a promotional Target gift card $100 plus my red card $30 discount. I didn't received my TV because they said it's lost during the delivery. The TV is Samsung 48" Class 2160p 120Hz Smart Ultra HD Quad Core TV - Black (UN48JU6400FXZA), original price is $899.99. They sold it at $599.99. Target charged my credit card in 2 transactions. One is $599.99 -$30 (red card discount) - $100( promotional gift card) = $514.94. And then another transaction for $100 (promotional gift card).

On 12/18/15, I was looking for a nice TV for my 13 year old niece's Christmas present. And after browsing online, I saw that Target had a 32" Samsung LED TV for $199.99 that included a FREE $25 gift card. I don't usually shop at Target but I thought that was a pretty good deal so I ordered it online for store pickup in 2 hours. Since there was a Target a little ways away from my job, I went and picked it up on my lunch break. My receipt online said 199.99 for the TV, $17 for the extended service plan and a FREE $25 gift card. Total $232.18. After I picked it up, I had no intention of returning it ever. Imagine my surprise when my niece had it set up in her room and it started turning on all by itself on 12/26/15. She screamed. She literally screamed until we came running in her room to see what was wrong. She was crying, saying "my TV is haunted!" True enough, the TV kept turning itself back on whenever we turned it off. It was scary.

While shopping Target online, website completed an order that was in my cart, while I was still shopping. I found an email confirming a $200+ order that I never placed. I called to explain the issue and they refused to cancel the order that THEY placed on my behalf. Had to call my bank to stop payment. NEVER EVER shop Target!!

I ordered an item on Target.com and I waited for a week for it to come but I never received it. Then I notice that it wasn't even shipped. I had to call FedEx to find out what happen and they direct me to call Target. So I called and found out that Target made a mistake. The item that I want is out of stock now and all they could do is give me a refund or a 10% discount if I place another order. When I purchase the merchandise that I want it was 50% off and now they only offer 10% discount. Target workers are responsible for the mistake that they made not me. If I take the offer that they give me I would have to pay a lot more money than I should have. As I mention before the responsibility is not on me so why should I pay for their mistake. I will never order anything on Target.com again.

NEVER ORDER FROM TARGET.COM. WORST customer service experience I have EVER RECEIVED! Spoke to "Nikki" at their Customer Service Department for Target.com and according to Nikki, she is the "Supervisor, Manager, Boss or whatever you wanna call it". In my original call with a rep, I asked to speak with a supervisor and was transferred to Nikki. I cannot believe Target would allow someone like Nikki to represent their company! Apparently she was angry because I needed assistance with my online order and sighed on the phone while I was explaining what I needed help with. I asked if she was giving me attitude and her response?! "Yes I took a breath, is that against the law?!" Spoke with a number of other "supervisors" to which one of them laughed when I explained my situation. I have asked for a call back from 2 supervisors, filling out the online survey, and even trying to contact their corporate office but to no avail.

I ordered a Beats by Dre pill on December 14, 2015 as a Christmas gift to my daughter. The order was confirmed and was to arrive for store pickup between 12/17-12/22. It is 12/31 and NOTHING!!! No follow-up e-mail, no nothing. I called and spoke with multiple CS reps all of which brushed me off and stated "I'll get it if and when it comes in." I called again last night 12/29 and asked for a manager who basically suggested I find it on sale elsewhere and purchase it from another store. That's great idea except I will have to pay twice as much for it than what I paid at Target.com. I will not purchase from Target.com again. Very poor CS.

Stood in line for 5 hours on Black Friday to buy a tv was excited when I got one. When I got it to the counter the box had a small hole, I assured the tv would be fine as it has Styrofoam packing but just in case I should purchase extra insurance so I did. My son opened it on Christmas the screen was cracked took it back the next day, they would not give me a new tv as the item was discounted. Was told to file an insurance claim for a new tv I tried, the insurance does not cover any damages other than surge protection or a bulb replacement.

12/24/2015: Placed order on Target.com, item arrived that was of MUCH inferior quality but same brand. Looked in Targets reviews of this product and they had pulled the same stunt with at least 1 other customer! Beware! Target will not necessarily send you what you order! THEY WILL WASTE YOUR TIME and PHILIPPINES CUSTOMER SERVICE VERY UNPROFESSIONAL! 2 hours of my day spent explaining & correcting them. Never was able to write a review on target.com as they "sanitize" and whitewash their reviews!

I order my 18 month son an electronic parent remote control car. I ordered the item two months before xmas. When I open the item Target send me an older model and charge me full price. I call and explain this was the wrong item and I was told they were sold out. No one call to inform me they didnt have what I ordered. Instead I was send what was close to what I originally ordered which what they send me my son is too young for and wouldn't be able to use. Target offers nothing but excuses for my inconvenience. Then tries to sell me another electronic car for double the price. I had to wait three to four days for an refund and all the toys was sold out due to xmas. So my son had nothing to open for xmas.

I can only repeat the same horror stories with the online Customer Service. Ordered a bookcase as a Christmas gift and had it sent to my daughter. After Christmas opened it to put it together and it was not the color I ordered. 5 phone calls and almost 2 hours on the phone over 4 days, being transferred from this person to that person and holding, holding, holding and still do not have it resolved with regard to getting the wrong item picked up. Got the most satisfaction from the Online Chat person. It would appear that Target has never scheduled a pickup of a return item before.

Earlier this fall, I ordered a stand mixer for my niece off her wedding registry at Target. After emailed delays putting arrival after the wedding, I was then told the item from her gift registry was no longer available and my order was canceled. I then got an advertising email from Target with a good offer for a KitchenAid stand mixer which I promptly ordered to replace the item they had canceled from her gift registry. After another round of email delay notifications and a "status" on your website of "shipped to [my home store]", I got another email telling me this order, too, was canceled. If they cannot deliver an item they allowed to be placed on a gift registry, nor an item they directly advertised to me, what can they deliver?? I will never shop at Target.com again.

I ordered a small shelf and baskets 12/24 at $22.99. I received my order number and an email saying it was processing. Today I decided to check the status to see if it had been shipped since I hadn't received any other emails and it was cancelled. I called to find out why and was first told I cancelled the order. No. Try again. Then I was told the item was out of stock. No, it gave me the option to reorder but at a much higher price.

If I could give ZERO stars I would. Customer NO Service. I am writing this because in the last 7 days I have spent well over 5 hours trying to rectify a customer service related issue. On December 18th I placed an online order for an Apple watch. I immediately noticed my order did not reflect the offer for a free $100 gift card so I called customer no service line and spent two hours trying to fix the problem. At the end of the call I was told my order was cancelled and I could go back online and replace my order. Because I had little faith in customer service team member I spoke with (In Nicaragua Call Center), I called back on the 19th of December only to find out that not only did they not cancel my order they changed it for two watches.

Target played music in their stores until the Christmas season. When I asked why they stopped they responded they wanted a stress free shopping experience for customers. They can sell overpriced Christmas ornaments, gift wrap and home decorations to those that observe Christmas, but can't play music because it would offend someone? I am offended by their political correctness.

On Dec 24th, I placed an order for in store pick up. I was traveling and wanted to pick up some last minute gifts. I received a confirmation via text message that my order was ready for pick up. When I arrived at the store the clerk went out, pick up my order, returned and said "your receipt was email to me". I said "wait, the order isn't complete". I was hit with "didn't you read your email?" as if it was my fault the order wasn't complete. When I told the clerk that I was traveling and did not have access to my email, she became very argumentative again as it was my fault they were unable to fulfill my order. At that point I told her to cancel the order. The clerk then tried to tell me she could not cancel my order. I then spoke with a manager and was again told I could not cancel my order.

Ordered an Xbox on 12/13 which is plenty of time for it to be delivered. It's 12/26 and I still haven't received the package. I called Target and spoke with a supervisor who told me once it leaves their warehouse that package is no longer their concern. I asked for a refund so I can go to store and buy it since I didn't have a gift to give my kid. They refuse to give me a refund and said there is nothing else they can do for me. They really don't care once they have your money. Very disappointed in Target. It's a store I shop at every week, I won't go back!

I placed an order on 12/22 for a complete video package. I was promised by a customer service rep, that "no problem, it would be delivered within TWO DAYS". My precious package will arrive on 12/29... ONE WEEK since the order was placed.

Dec 21, 2015. Purchased a gift card for Fandango from Target.com. I requested email delivery. I received a confirmation email within 2 hours stating that the order should be processed and completed within 4 hours. Dec 23, 2015. I received an email stating that the delivery was delayed until Dec 27.2015 and then it will be shipped. Dec 23, 2015. I called to cancel the order. It was a Christmas gift for an out-of-town recipient so email delivery was perfect and it should have been completed by Christmas. (I subsequently ordered another gift card to replace this card). Dec 24, 2015. I received an email stating that the order was being shipped and should arrive by Dec 27, 2015. Dec 24, 2015. I called to inquire about my cancellation. Target.com told me that my cancellation was denied due to their gift card policy. I requested to make a dispute but they refused. Points of disagreement:

Ordered online on 17th and showed in stock when ordered, no one told me it was not in stock. Called on 21st and got a lady who could not speak much English repeating a script that told me new stock in on 22nd. Advised her since this is your error, ship overnight Christmas gift for granddaughter. They said they didn't have this service but their website shows it. Asked for a supervisor, was put on hold 15 mins and then told me he wasn't available. File a complaint with target and the response was not in stock and don't know when it will be in stock, when the rep said 12/22? Sent two emails to CEO Brian Cornell and got no reply so I believe it starts at the top and goes all the way through the company.

I was in line behind a lady, cashier checks out the lady. After she was done, she decides to call another consumer from another register and tells him she can check him out. He walked over and she starts checking him out. I asked her what she was doing and her response was he only has one item. I went off on her of course and she still tried to convince me he only had one item and that it was not a big deal. It's the third time I have felt like I have been discriminated in that same Target. I honestly don't see how I am a women with a toddler and another special needs person with me. I am standing in line with my stuff already on the belt but a white man from another register is called to come over and go before me and the cashier still checks him out after I told her I was in line and I should be checked out first. User ID: ** password ** date 12/21/2015 at 6:45pm

I ordered an exercise bike for Christmas. It arrived on 12/21 and it was the wrong bike! A much cheaper model but I started putting it together anyway because I'm an idiot. I get halfway done and I'm looking at it like, "Wow, this looks cheap. I don't think this is the one I ordered." Well, it wasn't and after researching, I discovered the model I received was $75.00 cheaper than the one I ordered and paid for. I call Target and they keep me on hold for over 30 minutes and then I finally get to talk with someone who can barely speak English.

Never doing Ship To Store again with Target or shop at Target in Crofton, MD. I ordered a gift for my nephew on 12/14/15 at Target.com to be shipped to store. I had not heard anything by 12/21/15 so I called Target.com. They stated item was delivered to the Crofton, MD store on 12/19/15 and gave my UPS tracking number and person who signed for it. I then called the store and got the total run around. They could not find the item. I asked to speak to manager and they could just give a first name of Jake but then a Kyle came on phone. He claimed there are different managers. Claims all he could do was a $20 gift card for not being able to find the item that was delivered to their store. For now on I am going to stick with Amazon.com.

Ordered Christmas oversized gift for 3 year old. Big boy Jeep bed (from Santa). Delivery date of 12/22-12/28. Guess which date they choose. You've got it. After Christmas.

I went looking for three DVDs at Target. Had difficulty finding them so I asked an employee who was standing there on some kind of gadget. He didn't even look up from what he was doing and rudely asked "Did you look?" When I told him I needed help, he was very put off as if I was bothering him. Wait a minute. Isn't that your job? Surprise, surprise, he couldn't find any of them. I said that was disappointing. He never said he would check with another Target or even suggest I go to Target.com. He could not have been less interested in helping me. So unprofessional, so rude. Very bad business.

I Ordered two items as Christmas presents on November 30th. The package took way too long to arrive. I did not get it until December 18th. When the package arrived, one item was not in the package. I called Target and let them know and the guy on the line (apparently their call center is in India or some country like that) told me that it would be 3-5 business days. I told him that I needed the item by Christmas and I ordered it well enough in advance that I should get it. I mentioned to him that Target should send it to me the quickest way possible since it was their fault and it is to be given as a Christmas Present. He assured me that Target promises to get packages by Christmas.

Now, I perhaps do your shopping with another store. Might I recommend Best Buy, Walmart, anyone other than Target? Other stores will match the price and the customer service can only be superior to what you will get from Target. I only shop at Target for 2 reasons. 1. It's the closest to my house (Publix and Walmart are too far, until now, distance is nothing compared to poor customer service). 2. Target card. I like getting the 5% off. However, I can't do it anymore. I placed an order for this camera. My address was old in the system. I thought I updated my account with my new address. However, only the billing updated, not the shipping. I discovered this when I received an email that my order had shipped. In a complete panic, I called UPS. UPS was more than willing to help me, but they didn't have the shipment yet. Therefore I called Target.com @1-800-591-3869.

Target delivery service is the worst I've experienced this holiday season. And I pretty much did all my shopping online from many different stores. Target standard deliveries are slow as is but had the nerve to push my delivery back till after the new year when the item is currently in stock. I called customer service just to be left on hold for over 30 mins waiting to speak to a manager. Completely ridiculous. I will never order anything from Target.com again. The store may be decent but online shopping during the holidays at target.com sucks. Never again will I deal them during the holidays.

I attempted to return an item. I was directed to click on a link to a printable shipping label, and the link brought me to a page which instructed me that it was impossible to print the label at this time. After trying this a few times with the same result, I called Customer Service and remained on hold for over half an hour before speaking to a person. That person did not understand my problem. I asked for her manager. Her manager seemed to understand and said she would send me a printable label. She did not, but sent a link to print a label. I clicked on the link, and of course, got to a page which instructed me that it was impossible to print a label. I think Target does this on purpose to discourage returns. It's outrageous. I don't want to buy anything from Target, ever again.

Ordered a bottle of perfume on Dec. 12. Received a confirmation of shipping from Target.com on Dec. 12. Money was taken out of my account on Dec. 13. As of today, Dec. 17, the UPS website states that a shipping label was created but the item was not delivered to UPS for shipping. Called customer service on Dec. 16 and they had no clue where the package was. Their only suggestion was to wait until the theoretical delivery date and then ask for a replacement. Not an option since it was a Christmas gift. Will call today to demand a refund. Can't wait to see how that goes.

I placed an order the week of Thanksgiving for a pair of pajamas. The order never came. So I called to find out what was going on only to find out the order was lost. No one ever called me. I end up calling customer service and they gave me a number and told me a manager would call me soon. I never heard from a manager, so I called corporate. I spoke with 3 different representatives, was on hold for 41 minutes and 56 seconds. The manager did not apologize for my experience. One of the managers I spoke with placed me on hold and end up transferring to another manager. It was the worst experience and then I went to Walmart to purchase the pajamas and will never shop at Target again. I am finally receiving any gift card with the refund tomorrow that I'm going to give away because I see no reason to shop somewhere where customers are not respected.

I had placed an order for a Blu-ray item on Nov. 15, 2015 and received a confirmation that I would get my item between Dec. 02-22. That seemed a little long but whatever. So a few day before Dec. 22, I get an email that I would not receive my item until sometime between Jan. 02-22. That's just ridiculous. I canceled my item and instead placed my order with Amazon (which by the way I will get my item within a week of placing the order). Total waste of time with Target Online.

Target East Greenbush, NY - Was not given the sale price and overcharged $15. Customer service argued with me, their clerk advised them of sale price and I received a refund but no apology offered.

I wish I could do 0 stars for Target at Christina mall. This store is so busy because of location. But it's absolutely under a bad management. I was trying to use my 20% coupon my friend gave me. A nasty old man Tim came over said: "I'm gonna deny your coupon." I walked out the store without purchase anything. Never come back again. I think he should get a training of the way he talks to customers. Even he doesn't want that customer to use the coupon.

I placed an order on 10/4/15 and received someone else's order a week later. Took the order to the store and was told to contact Target.com for a refund. Left the wrong order at the store. Called since 10/11/15 and always get the runaround. Still have not received a refund. Was told it was the bank's fault, checked and of course there was no refund ever send. Spoke to 11 different people and decided enough is enough. It is only $ 64.42 but I would like my money back. Will never shop at Target again.

I have ordered a Elite platinum stainless steel 6qt electric pressure cooker online, but Target send me a slow cooker. I have call Target and I waited them about 45'. I talked with customer service about 1 hour. He was only told me return it if I didn't like it. I asked for send me a right item that I ordered, but he didn't do anything, only told for return if I didn't like it. Finally, Target is not responsibility to resolve any problem for customer. I have anything evident for ordered item that Target send me.

I purchased an accent cabinet and when we went to put it together, discovered that it was broken. I called the company as the instructions said. Explained the situation. They ordered replacement parts and said I would have in a few days. Parts came in not even remotely close to my piece of furniture. I called again to let them know I received the wrong part. I thought I got someone else's order. It was very difficult to make the young man understand that I did not ever buy a file cabinet. Asked for a supervisor. Comment was - "I understand that you are unhappy that the parts are out of stock." I had never been told that they were and apparently they knew it all along. Supervisor was going to check on it and get back to me. I did not hear from her as promised and I called her back. Still no answer.

I called customer service twice to get help with an online ordering issue. Both times I was on hold about 30 minutes. When someone finally answered (with a very heavy foreign accent), I very politely and calmly explained my question. Both times they immediately hung up on me--without any comment, response, nothing. Even if they had just said "sorry, I can't help", that would have been much better than rudely cutting off the call. Very poor service!

On 11/30/15 Cyber Monday I ordered a Diono car seat, store item number# 030-09-3488, order # ** from the Target Website to be delivered to the Meriden Target. After promo codes my order came to 201.86 plus a $50 Target gift card. I have received emails confirming the order and most recently this week stating the order was delayed on 12/7/15 and was given a new in store delivery date of 12/7/15-12/19/15. On the morning of 12/10/15 I woke up to an email that said my order was cancelled. I promptly called customer service and spoke to a pleasant woman that said the fulfillment center was unable to fulfill the order but she could see if they would be able to ship to my house which I agreed. The color I order was not in stock but they had other colors which I was agreeable to color storm or shadow, store item number # 030-09-3490 which was same original price, just different color.

problem was, ordered was cancelled and I should reorder. Which I did or tried to do but it would go through. Called again, another 30-40 minutes (this is day two) wait. A "lovely" agent said she could help me and placed the order for me but sent the cards to my mobile phone. Called again (40 minutes) a very nice man said he understood and could help me.

Target has not delivered my package even though they sent an email that they did. I called them, and the supervisor continued to cut me off in rude manner. I never had delivery problems with Amazon, or other large retailers. Shop at Target at your own risk. I am now out of 500 dollars.

First of all, I have to say that my local Target is one of my favorite places to shop. They have awesome deals and I have scored some great buys with deep discounts! However, my recent experience with the mobile gift card has left me disgusted with Target.com, and I don't know that I will shop online with them again.

I ordered several fairly expensive items and they messed up at least 4 out of the 9 items that I ordered by delivering the completely wrong thing or sending products that were defective. Getting someone on the phone was a nightmare. I spend hours and hours trying to resolve these issues after getting the runaround and being given information that wasn't correct. They tell you that an item is available when it's really not or the options that they offer are ridiculous when it comes to refunds, returns, replacements, and so on.

Tried to place an order on Target.com. Called twice, was on hold for 15 minutes each time and then got disconnected. Ended up buying it on Amazon...

Target price match program is worst. I tried ordering Apple watch after price match, but to my surprise they cancelled the order after 30 mins and didn't even tell me why did they cancel it after honoring it. Worst experience ever.

I ordered 2 items last week. Target sent me a shipment confirmation that they sent it out on the 3rd, then I get a UPS confirmation that it was going to be delivered to me on the 7th, then I receive another e-mail saying the status has changed. So I decided to give it another day or 2. Today I check my account, they already took the money out. So I decided to call today and customer service told me, yes that even though they made a UPS label, they actually never gave the items to UPS and that I will have to wait until tomorrow to re-order? I said, "Re-order? I don't need to re-order anything, you need to put the items in a box and deliver them to me, they were already paid for." When you ask for a supervisor, they lie there is no one higher than them and so forth. The next thing I might hear is that they sold out. That's all I need. Not sure what the outcome will be but they are by far the worst.

Unfortunately, I will never get the items I ordered on Target.com. I ordered two items (a total purchase of about $250) as Christmas gifts on November 23rd, with an estimated arrival date of Dec 2nd for both through UPS. Total weight was 12.0 pounds, so not a big package. The date today is Dec 8th, and I am still waiting. I called the Target customer service hotline where I was connected to someone who barely speaks English. After providing my Target.com order number, I was informed that Target.com does not ship to Hawaii or Alaska (I'm in Hawaii). Are you ** me? Something is wrong here. After being transferred to a supervisor, I was then told that Target.com does ship to Hawaii and Alaska, and that UPS transferred my package onto USPS, media mail.

I ordered a Wii U Bundle Splatoon/Smashbrothers on black friday online and was happy not to go to the store or other stores offering this item on black friday. Days later the order is delayed and I accepted it and then they say they do not have it and can't complete the sale. Forced to pay more and purchase it elsewhere I check target's website again and they claim it's in stock in the Oro Valley, AZ store. I go there hoping they will fulfill the initial order and they don't have it. Ultimately I purchased it elsewhere at a higher price. Target has no inventory accountability and the website can't be trusted. Ultimately I spent more than $50 extra and a lot of extra time to secure this item.

Every single time I've had to call about an online order, it has been the worst possible outcome. Issues are never resolved and the customer service reps are extremely rude (always seem to be overworked and hate their job) which reflects over phone to customer. Phone reps' English is hard to understand. Target, hire better employees! I will not order items online.

Target, I'm very disappointed in you. I ordered four shelves to be shipped to the store. When I went to pick it up, the man that brought them out from the back stated that Fedex delivered them this way. The packaging of the shelves were all torn up. There were rips here and there on the cardboard. All four packages I ordered had chips on several of the corners. One had black stains on the corner like it was worn out and out. Another in particular had a corner broken off already. All had plenty of saw dust on them and since the packaging was broken, the styrofoam broke and stuck onto the shelves themselves.

I want to purchase a gift of a kitchen appliance and prefer to purchase from a store, rather than over the internet to make it easier if the person wishes to return or exchange the gift. With that in mind, finding exactly what I wanted on the Target site, which indicated it could only be purchased online, I attempted to do so, but the "purchase" button failed to work. So I called my local store which directed me to a 1-800 number. I spent the next half hour on hold and that was as much time of my life I cared to donate to Target Stores.

What has happened to Target stores? Here in upstate New York, the 2 stores near our home have gone way downhill over the course of the year (2015). The stores used to be pristine, organized, with merchandise so fresh and new, one could not help but to go over and pick it up!

I placed an online order at Target.com & needed to correct the mailing address. After holding for several minutes before speaking with a rep, when I finally did, the rep was very unconcerned, not at all helpful and rude. Unacceptable. She was agitated by my questions when I asked what is a 2nd and 1st level (because I didn't understand the jargon), gave me a "ticket number" for my request, told me I had to call another department, said nothing else before transferring me to a store after hours that was closed. I was left with no resolve, still confused as to why she couldn't assist me, and the worse part is the address was never corrected. Unacceptable.

I ordered a HDTV from Target.com. When it arrived, the screen was cracked. I spent over an hour on hold on two separate attempts to reach the customer service department by phone, before I gave up and hung up. It took 3 business days to get a response to an email I sent to customer service. I am completely dissatisfied with the customer service I received. I do not recommend Target.com.

Sunbeam microwave blew up. Purchase at Target about 4 months ago. Lost my receipts file during move. After seeing the hundreds of negative reviews on Target I will just swallow the loss. Too bad, they are so close to me. Will never go there again. The Sunbeam product was probably made in China. But Target could make up for their poor quality by giving us good customer support. Just a matter of time before you fade into the dark.

I ordered on 11/28 and when placing order, said the items would arrive 12/2. I tried to cancel within 12 minutes of placing the order b/c 12/2 would be too late, and that didn't work. So I called Target's 1-800-591-3869. The agent said they can't cancel the item b/c it's being prepared to ship and confirmed it should arrive by 12/2. So I thought, okay... I'll wait to receive it on 12/2 and just return it to the store. It's 12/4 and they didn't bother to ship out until 12/2. Now it's scheduled to arrive 12/9.

First off I would like to say that this was possibly the worst online experience with an online retailer I have ever had. I had pre-ordered a video game for Christmas to give as a gift this year to a child. I later found out that due to an unforeseen emergency I would have to move. I proceeded to target.com shortly after and wished to change my shipping address only to find out that the site would not allow me to make any changes. I then decided to cancel my order. Unfortunately I found out that I can no longer cancel my order. How can I not modify a pre-order of an item that isn't going to be shipped for another two weeks? I thought to myself. I then decided to contact your online department via phone.

Target.com is THE WORST online shopping experience I've ever had. Returning items was painful and took hours of my time. I ordered household items. The shipment was broken up into a few. The largest shipment came and the detergent leaked all over the other items inside so I refused the package. After waiting on the phone for 35 minutes, a customer service rep told me since I paid via paypal the refund can only be given via gift card. It was a physical gift card I never received.

We wanted to use our Red Card to purchase a $1400 TV online and use our 5% discount plus a %10 that was going in on that specific day. We didn't have enough credit in our Target credit card for the TV so we decided to purchase a Target gift card so we would be able to receive both discounts. We waited in vain for our Target electronic gift card to get to our email and since we didn't get it we decided to call Target customer service. After talk to several non-English speakers representatives in order to cancel our gift card and spent our whole night on the phone (literally 4 hours!) we gave up. We were told by these useless non-English speakers representatives that the gift card was canceled and that we would get an email cancellation. But the only email we got the next day was the gift card itself! What a joke!

I received an XBOX One as a gift. When I arrived at the store to exchange for another gift the manager stated that she would as long as the computer allows her to. The Rep then begin to CUT open the packaging which had never been open not even to look at it. She then begin to pull everything out of the box including foam and opened the smaller boxes that contained the cords and controller. By now the box looks like I had played the games numerous times. It looks a mess. Then she begins to attempt to return it and the computer states that she needs the original receipt in which I stated that I didn't have before she started.

Ordered several items online. Some arrive at my home; others do not. And when I call customer service I am told packages were returned as "undeliverable". When I ask to check address, I find Target has correct address. Don't quite understand why not delivered. However, takes too much time to track down what happened to packages and ask for refund. Decided not to buy from Target Online anymore. Too bad because Target has items online that are not available in store.

Worse customers service ever!!! The store was a mess and the cashier was rude and had the worse attitude ever. I called the manager over to give a complaint and she cared less what I had to say!

One week ago I bought my friend a workout outfit from Target. I lost the receipt for it and it did not fit him. I had read Target's return policy and when I bought the outfit, I asked the cashier if he would be able to exchange it if he needed to without the receipt (I had purchased a few other things and wanted to hold on to it). She said that they would give him the choice of exchanging it or receiving store credit. When he tried to return the items, the lady at customer service said that they did not allow "high-priced" items to be returned without a receipt. I believe both items were less than $20 each. Come on... It was Target clothing and they were yoga pants and a shirt. If Target does not allow you to return so-called "high-priced" items without a receipt, then they need to put that on the receipt and in their return policy.

On Black Friday I went online and ordered a Wii U which Target confirmed my order and debited my credit card for the purchase. Five days later I receive an email from Target telling me that they did not have the item in stock and for my trouble they would send me a $50 gift card. The Wii U I had purchased was a Black Friday special and I could have gone to Wal-Mart which I was already at and got my Wii U but I decided to get it at Target.

After spending a few hours on the phone (mostly waiting due to the huge call volume), Target finally took care of the issue. They found 2 trees and held them for me to pick up on new orders. I paid the original price of the item to hold and then was refunded the difference via a target.com gift card.

My wife and I have been going to the Target in Westlake Village, California for 3 months after our morning walks. We go in, do some shopping and go have coffee at the Starbucks that is inside their location -- run and operated by TARGET employees. Every morning I notice that the employees are VERY unprofessional. Not just the ones working at the Starbucks, but the entire store. As for the Starbucks/Target employees, every time we order coffee we are treated much differently than the other white customers. They even have a black employee and he seems to not have a mirror at home. He treats us and other NON white customers in a different manner. Brother, you know what your white co workers say about you behind your back, right?

I placed an order online at target.com for store pickup. I received an email the following day that said that the item was not available at the store. When I logged in to change the site, I was unable to make any change. I happened to be in the store at the time and my item was there so I picked it up and took it to the in store customer service desk. I explained to customer service that I ordered that item online for store pickup but wasn't able to change the store location for pickup. I was told by the customer service associate that I didn't have to cancel my order and that my card would not be charged. I cancelled the order anyway to be sure and made the purchase in store. Several days later I checked my account and the order was still pending on my bank statement.

I'm SO disappointed with the customer service I've received over the past several months from Target. I had an issue with a bridal registry item I bought online being sent to the wrong address in August. After making AT LEAST 20 calls to Target, I was told my account was refunded, yet my bank and I were both unable to locate the refund in my account. Target's "upper level" customer service told me that the money was refunded and it was my bank's fault that it never went through. It's disheartening that my friend never received her gift nor was I ever refunded. I will NEVER shop online at target.com again and I will be extremely hesitant to shop in store. I hope this does not happen to any other loyal customers! Your customer service department should be ashamed of themselves!

I purchased a Wii U special package edition on Black Friday online which included two preloaded games on it- Splatoon and Super Smash Brothers for the price of $249.99 which is $50 cheaper than purchasing the system which usually will come with only one game. I was excited when the sale went through and thought to myself I don't have to go to the store and wait in line at midnight. A few days later I get an email which states that the item is delayed but will come between December 16-Jan 2. Ok no problem. My kids are not babies and they can get it a couple days after Christmas. Today I get an email from Target now saying I won't get the item at all due to the high demand.

For over 16 hours we tried to order items on the Target website only to get various "out of order" signs (when it worked at all)! Calling, I was on hold for two hours only to be told that they could not connect me due to high call volume. I even drove to the nearest Target store but a very unpleasant customer service person told me they could not help and to keep trying online, which even near midnight did not work correctly. All the items I had purchased previously will be returned and I will never set foot inside a store again that treats its customers like Target did today. If you are a professional business then act like it.

I tried to purchase 2 CDs online Cyber Monday and kept getting the line for the item I wanted to try later or maximum amount selected on this item when nothing was in my cart. I went by the store and the product was $3 each more there and they said they could not honor the web pricing. If I could order on the web, I could pick up at the store. I called the web 800 number and was told, "Sorry we have a lot of traffic on website, try tomorrow." I asked would they honor the price tomorrow and was told "No, price is good only for today." They said Target.com is not the same as a Target store??? I always thought Target is Target, web or store. I guess I will no longer be shopping at either.

I had ordered a pet Halloween outfit and they didn't say the outfit was out of stock, was waiting and waiting. Never received an e-mail saying the outfit was out of stock.Target promised to send a gift card. I never got the gift card since October 2015.

Terrible website... After attempting to place the item in my cart multiple times, and not having it show up when I tried to check out, it was frustrating and after switching from my mobile app, to tablet to a laptop - It finally worked on my laptop. I was finally on my way to checking the item out. But there were several glitches as well when I was on the checkout page. For some reason when I was about to confirm my purchase the page reloaded and I ended up with multiple quantities of the item... and I had to start from the beginning and had to re-enter all my information. After finally confirming my purchase I thought I was all set. I was going to pick it up in store so that I could have it right away, instead they cancelled my order after 5 hours without giving me a valid reason. I wouldn't be as annoyed if there weren't this many issues leading up to the purchase... extremely dissatisfied.

I purchased an item from target.com. I received an email indicating that item was not available. I contact target.com to see if I could do a store walk-in to see if items available. I also asked that if item is available will I be able to leave with item. The representative told me I can do that. I arrive at store and see items available. I sit with store rep and the representative doesn't know how to fulfill transaction so she contacts target.com. She speaks with rep to transfer pickup at her location and instead of that being done the rep from target.com cancels my order. A new order was made with different rep from target.com and the rep made the order different from what was requested. I'm stood at store for 4 hours trying to resolve this matter and nothing was resolve. The representative don't understand or listen clearly to what's being requested.

While shopping this saturday morning after black friday, I needed to return a christmas tree star that I purchased the week before. It didnt work. I just wanted to return it. No big deal right? Well customer service lady was very nice. Said "just go get another one and we will exchange it." Well I couldnt find another. I asked this lady Kristin who seemed like a manager, since her tag said something like that, and because of the way I witnessed her berating a female employee. Talk about slave!

New Advertising slogan: "expect less", "anticipate frustration along with incredible amounts of wasted time and effort!" "Learn a new language and expect to communicate with online representatives in foreign languages!" My online experience was horrendously unrewarding and an absolutely disappointing experience and a complete waste of my time and effort. Nothing was accomplished. TARGET, get it together! I planned to spend over $500.00 for a baby gift registry and the checkout process was a disastrous!

My wife and I ordered the Simmons Kids Elite Crib 'N' More from the Target website. We found that it had great reviews from others and we decided to order it 11/9/15. About 6 days later we received the crib and I noticed that the box was a little dented but didn't think much of it. On 11/27/15 I decided to open the box and get everything completed in the nursery. I found out that 1.) the front panel was dented, and the wood on the bottom of it was cracked, 2:) the screws and bolts were opened already and out of the package, and 3) there were no instructions to how to put it together.

My first order in Target during black: It was my first and last order! I am so disappointed. I bought this morning at 9:30am a cellphone Huawei P8 Lite, and they have sent me an email at 4:51 to say me my order is cancelled because of an unexpected error. "The item(s) below were incorrectly priced at the time you placed your order!!" So, now it is too late for me to buy another cellphone with a good deal, because all the good deal are sold out. What kind of responsibility store do that? I want, they honor the order.

I just left the store for the Black Friday sales and had the displeasure of meeting a person who identified himself as **, a store manager at the Super Target Store at the Richardson Square Mall in Richardson on Plano Road in Richardson, Texas. The Manager ** told me I could wait for the door buster 55" Westinghouse TV they advertised for $249, because the public received coupons earlier to buy the TV and if they hadn't claimed them by 8:00pm the people that waited for them could claim them for purchase. I was in the store and waited from 6:50pm to 8:01pm because ** asked me to do so. I made contact with this person at least 18 times as I waited patiently by the side of the customer service approximately 20 feet from the unclaimed TVs while the whole time he's telling me to wait until 8:00pm.

I recently purchased 4 dining chairs at Target.com. I was hoping to receive them in time to use at Thanksgiving and the estimated arrival date for Express shipping showed as the day before. So I happily paid an extra $24 for that service. Immediately after making the purchase, I received an email saying it would be delayed and would arrive the day after Thanksgiving. Well, in that case, I don't want to pay the extra for shipping and would rather they come later for free. I called customer service immediately to have it changed, and they kept making excuses and justifying it as it was an estimated date. This is completely unacceptable. They should not give estimated dates that are not possible and then also refuse to rectify their misleading practices. I will never shop at Target online again.

I ordered a table and quality was nice and just what we wanted, however online ordering experience was the worst ever. I went through 6-7 different representatives in the matter of 3 weeks, just to get clarity on the order status, and to fix errors like incorrect shipping address. If I had to rate from 1-5 (1 being terrible and 5 being great) I would give 4 for product, 1 for customer service, 1 for quality control, and 2 for overall experience.

I went to Target in Lake Jackson, Texas. At around 12:45 pm. I was checking out at guest services and I noticed a white lady checking out. She purchased a pair of beats solo 2 headphones at the price of $71.**. She was allowed to price match target.com at $129.99 and also use 50% off via cartwheel app. So after I finished checking out I went to get a pair of beats and around 12:52 pm I went to guest services to check out and they told me that I couldn't price match and use cartwheel. Dustin (store manager) said that I wasn't allowed to use both because "corporate had informed him not to price match and use cartwheel on the same item." I understand that this may be the policy, but why was a white lady able to use her cartwheel along with price matching less than 10 minutes before I went to check out?? PURE DISCRIMINATION!

I have ordered some stuff from Target and never received it. I called customer support and they told me it is delivered to wrong address. Then she asked me, do I want these items to be shipped again or refund. I asked her to ship items again. After some time, I received an email that one of the item cannot be shipped so do I want refund or other 2 items. I replied to the email "please issue me refund." After an hour, I again call from customer support saying they already shipped the items so I have to go to Target store and return the items. I again never received items and still charges in my credit card.

I recently placed an order and expected shipping on an earlier date which I paid for. I get an email that shipping was moved to a later date when I'd be out of town. So I called to see if they can ship it to a store or a later date, she said it wasn't possible once it's been shipped. So I canceled my flight and decided I'd drive instead. Mind you I searched for these specific shelves and proper size to order 3 of the same kind which weren't available in stores and get the online savings deal.

Made a order online with Target. Waited, kept getting delay notices and after a month that cancelled the order. Very bad customer service. Would not order from them again.

This review isn’t for the product, since I haven’t had a chance to try it but a review of their shipper first then a review of Target customer care. I can’t blame Target for the condition of the items received but the box that had the box spring in it arrived with half the end of the box torn off and when I opened the box to assemble the box spring mattress, it was missing. I kid you not, half of the structure was gone, a total of ten pieces each about 3 feet in length, just gone. So I called customer care and the first rep transferred me to a second rep in a different department. Well she told me that she need to contact the manufacture to ship a new box spring out because they don’t carry the item in the store or Target warehouse, she told me that she called them and it went straight to voicemail. Now what kind of nightmares will start for me in getting my box spring if I have to rely on her leaving messages to the shipper?

In July I made a pre-purchase for a collectible item that only came out recently. In October I moved. I changed my address with Target.com, but that didn't change my address for the order I had already placed and paid for. I called to change my address, but they said they could not change the address until the order was shipped. I called again once it shipped and they said there was nothing they could do. Despite my efforts, there was no preparation I could make to get the collectible item, and the only answer they gave me was to cancel and reorder. I would avoid Target.com at all cost!

I ordered an item on Target.com with 11 days to spare before a Baby Shower. I checked the estimated arrival date of the item before I submitted the order. Just as I was expecting the item to arrive, I received an email that the shipment was delayed. When I called customer service, they initially told me it was already at Target to be picked up. Upon deeper investigation it still is not at the store. Tomorrow is the Baby Shower... I do not have the gift that I ordered. The Customer Service Rep was very pleasant - but his accent was SO THICK that I could hardly understand him. I was surprised to learn that Target Customer Service isn't even in the United States.

I got a Target shelf as a wedding gift. The box of you-assemble parts with its factory seal straps had never been opened. The box is clearly marked with the Target logo, so there is no question from which store it came. I tried to return it, and nope, I didn't have a receipt. Who gets receipts for every wedding gift?! I wrote to every bigwig up the ladder, and nobody gives a rat's behind if you like that.

Target is selling a "OCD Obsessive Christmas Disorder" ugly sweater. This is a disgusting blatant exploitation of a serious disease!! Would you say "Oh I have Cancer Diagnosis" Sweater or "Rudolph the R*ped reindeer"??? This is so offensive to so many people. I am a loyal Target customer and spend thousands of dollars each year there. As someone who works in a field that specializes in Mental Health in a County for the state trust me, I will be spreading the word about this trivial disregard for a serious disorder. This product needs to be removed from their stores and website now. It is such an ignorant display of using a serious medical condition as a ploy to make money.

My daughter and I went at 8AM (opening time) to buy some of the promotional limited edition Nuka-Cola from Fallout 4. The product was suppose to be sold on the release date of the video game today, 11/10/15. There were 4 other people there for the same item and an employee told us he had "Pulled the last 8 they had back off the shelf a couple days ago" and now they had no idea where they were. We were told "We don't have any more". Of course, by 8:50 all the other Target stores we called had either sold out or "didn't even get any to sell". Promotional items are hard enough to get when the rules are followed. It's hardly fair when the employees are either 1. Lying or 2. Releasing items before they are suppose to. I will be taking my business elsewhere for the holidays. Very disappointing.

This is funny! I saw a product "Little Debbie Honey Buns" in Target (Dinkytown, Minneapolis), and the price for 310g which is labeled on the box was 1.79$ but they sell it for 1.99$. Why? I can understand that they are making profit like crazy if they don't have the price written 1.79$ on the box!!! This is nothing but a rip off!

I was in Super Target not too long ago to purchase a few items. Everyone was very helpful along the way, asking if I needed help and showing exemplary customer service values. Until I got up to the register, this girl named Kristen ** was very rude towards me for no good reason. And it totally ruined my day. She wasn't friendly, she had a scowl on her face, she didn't wish me a good day and when I was putting my money away, apparently I was taking too long and she sighed and rolled her eyes at me. Very poor customer service values. If these are the types of people Target hires, I will take my business elsewhere.

I placed an online order with Target on Saturday, November 7, 2015, to take advantage of the 25% off BESTFIT code for toys for my kids for Christmas. I placed the items in my cart and upon checkout attempted to use my additional 5% pharmacy rewards discount. This code never works. Never. Every time I try to enter this code I need to call for them to manually adjust my order. Every time I call I get someone who cannot understand or speak English. I do not care that they outsource their call centers, but for a company that is based in the United States the employees working for that company should speak the language. I was on the phone for over an hour and she could not understand what I was trying to do. Over an hour. By this time I had lost the 25% code on some of the toys as I was on the phone past midnight. She finally put me on hold and never came back!

Target mailed new REDcards out to its holders and changed them from being able to use them as a debit card. After an experience at their Auburn Hills, MI store this evening I'm not sure that I will be using my REDcard ever again! I liked the fact that I could use it as a debit card because that means I don't have to wait for a credit to appear when I return anything. It's going to be easier using my regular bank card. Yes I may miss getting the 5% off of my purchases. However, it's much less hassle in the long run! My family shops at Target a lot and I've saved almost $200.00 this year using it. But no more. I'm done.

I made an order on Target.com on 26/10/15. I attempted to cancel the order on 27/10/15 because of incorrect sizing, in which they advised me that the cancellation process was put into action but not confirmed until I received an email that advised me that it was done. On 28/10/15 I received an email advising me that they were delaying my order and it would not be delivered until 6/11/15. I paid for Premium Shipping/Delivery, in addition to the cost of the product and taxes. This delivery option ensures delivery in two (2) business days, i.e. 29/10/15.

I signed up through Target for my wedding registry. Worst experience ever!!! 3 items broke while being shipped and me or the person who ordered it was never notified. Found out by calling them. I had an item that never got sent because they were sold off of that particular item but was not at the time. And all they could do was refund the people who sent the items. But that was said till I called to complain. My wedding was a month ago. Some of these items were bought over two months ago!!! How do you expect to take people's money then never tell anyone that it's broke or that items were sold out? However Target charged anyhow. I do not recommend them for a wedding registry at all. And people try to say Wal-Mart's bad. Ha.

Sadly when attempting to sign up for their subscription service I not only had issues even creating my order, but then after UPS shipping issues have spoken to one incompetent person after another. Issue has not been resolved, was lied to by a rep and have spoken to at least 2 reps who couldn't speak English well, nor understand me. Now I'm awaiting escalation to a supervisor and I have been on hold for over 5 minutes and wasted 20 minutes. The good news is that the managers that I've spoken to have been helpful in solving my problems. The bad news is all the people I spoke to before supervisors were unhelpful, unknowledgeable and 2 out of 3 could not understand or speak English well.

I was looking to 2 day ship a costume to my brother at college around 8 am Tuesday, October 27th. On the google search, Target's big Halloween ad with Terrific Tuesday popped up and promised free shipping guaranteed by October 29th or October 30th. I placed the order and then watched as the item didn't ship Tuesday or Wednesday. I called at 8:31 am Thursday am and spoke with Joseph who was polite but didn't understand english very well. He repeated several cue card responses assuring me that the product would be arriving. When I asked what to do if it didn't, he said "Thank you for your business goodbye" and hung up on me. As I thought this was odd, I called back several hours later and spoke with Whitney. She told me Target has to get it to him by October 30th.

I ordered 2 toys online for my granddaughters’ birthday from Target.com. A My Little Pony set and My Little Pony play house. All went well and I was notified that my order had come in to my local Target store as arranged. Then later I got another message that the Pony house had been cancelled and no reason was given. Only the Pony set was to be picked up. So I went back to Target.com and ordered the Pony house to be delivered to my home. 45 minutes later I went to pick up the Pony set at the store, the Pony house was there too! So I went ahead and paid for all and went home to cancel the second Pony house. Well, apparently you can't cancel an order even an hour later.

I placed an on-line order at approx. 11PM, and received an email saying the product wouldn't ship until 5 days later. No problem. The next morning, I realized I needed to change the shipping address (within 12 hrs of placing order), so I called their 800 CS #. The rep could barely speak English, and said they couldn't modify the order/address. I told him it wasn't even going to ship for 5 days, and asked why this was a problem. I escalated the issue to his supervisor, who told me she COULD change the shipping address, but I told her that after 30 mins on the phone to complete such a simple task, that I just want to cancel the order. She apologized and said, "OK, it's done".

This week, 10/18/2015, there is a promotional for baby product, spend $150 get $25 GC. There is also a promotional for huggies and pampers diaper, buy 3 get $20 GC. Twice in one week, I got charge extra for these items. On Sunday (10/18/2015), I was charge 2 more boxes of diapers, $24.99 each. Luckily, I went back right inside and inquire. The customer service told me that the receipt was correct. I told her "can you look at my cart and add up the boxes again." 3 pampers and 3 huggies diapers. The receipt said 8 boxes $24.99. She looked at it and said it was correct the second time. I had to circle the items to make it obvious for her.

I purchased Target Gift Card for a Special Birthday of my sister. Not only my account was charged and day later I also discovered that the gift card that was suppose to arrive simply as a text (what should be 10 min processing) never arrived and my sister obviously thought I did not send her any Birthday gift. Now I felt bad that it was not on time. I tried to fix the problem and called customer service. After 5 minutes with the automated voice machine I spoke to a representative who barely spoke any English and she assured me that the gift card was resent and I had to wait for another 4 hours for it to process.

Subscribed to Target.com for a regular shipment of vitamins. 1st shipment, no issue. 2nd shipment two months later and Target.com processed the order TWENTY-EIGHT times - and $30 each. Wiped out my checking account. Finally got someone to speak with at Target.com and initially got nothing but attitude from the guy. Then he realized they'd really screwed up. He canceled remaining shipments that hadn't left yet and told me I could keep what did show up. When the shipments started to arrive, they all looked as though someone had put the bottles in a microwave - all melted into a big clump in each bottle; had to throw them all in the trash. Guy suggested I cancel my subscription - which I'd already done. Lo and behold 2 months later, I get an email telling me my shipment is about to ship. Had to go cancel again; wonder if I'll need to do this every 2 months!!

Tried to cancel a shipment less than one hour after ordered as it should have been an in-store pickup. Received a confirmation number it was cancelled. They sent notification it was shipped. When I called they were rude and informed me that there was nothing they could do, that I should call the shipper and that the confirmation number was only confirmation that they had sent the "request" to cancel and there was no guarantee it would actually be cancelled which is not what they told the in-store associate trying to assist me. They also stated credit card would not be charged till delivery and to call shipper and refuse delivery. They charged my credit card as soon as they set up shipping information.

I got a Funai TV on Black Friday of 2014 and it has quit and will try to come on but it make a noise and no picture. Working one day and quit the next, not even a year old. The store told me to get in touch with the manufacturing and see what they can do.

After spending five hours assembling this bookshelf I was missing the drilled holes on the back of the bookshelf. I called and after an hour of being transferred and repeating numbers they ordered the parts I needed. Over two weeks later I call and no one actually ordered the parts. I've had to call back several times to speak with rude telephone operators and ended with absolutely no help. They told me I would have to just return it. What upsets me most is not the incomplete parts and countless hours I wasted to assemble it, but having received zero help from the Target representatives. I guess Target is heading downhill and I hope they take their incomplete furniture and customer care with them.

Today I went online to order diapers to be sent to another state. I had a previous gift card that I wanted to use. I put in the number I had been sent through email and after talking to 5 people was told I did not have enough numbers. I assured the fifth person I talked to that was the number on my email. I was then transferred to a troubleshooter and she also told me I did not have enough numbers and emailed me the correct numbers. I asked if I could use the gift certificate on the order that I had just submitted and was told no because it had been submitted already. I was told the next time I get a gift card to make sure and check to see that it has 15 characters. I would not have continued putting the order through had I known I did not have enough numbers on my gift card. Come on now. How many people know how many characters to look for???

You know, I deal with Target's app issues because I like the store and never usually have issues. I'm just blown away that literally 10 minutes after I place an order, I cannot make any changes to it nor cancel it. Well, actually it was more like 20 minutes because it took about 10 minutes for the confirmation email to arrive. My order is shipping to the wrong address which I had already updated earlier in my transaction but it did not stick apparently. The worst part is that from this order, I have four items broken up into three different shipments so I'll either have to refuse all orders or go to track down my items three times. So frustrating! You really should be able to modify or cancel any order as long as it has not yet shipped. I can't believe this is an issue with a huge company like Target in 2015.

I ordered three dresses from Target. I am leaving for vacation in a couple of weeks and I don't want to wear jeans or my work clothes. The package didn't arrive in the estimated delivery time and while tracking it I noticed it didn't update often. Finally it said the package was undeliverable to my address. Not Target's fault but instead of being shipped to the nearest store it was shipped back across the country.

Saw photo on Target site of headphone with only 1 wire. I ordered it based on that photo. Headphone arrived with two wires, one to each ear. Pointed out the difference in the review. Target won't publish it. If they will lie to their customers about the reviews received they can no longer have my business.

I don't know what it's like in the rest of the world, but Target in Chattanooga, TN (not Hixson for those of you who might be local) is strange... very strange. The employees act odd and I don't really know how else to describe it other than either they're brainwashed, or they're full of angst. I can understand the angst part. Not wanting to be there, minimum wage, I get it. The problem I actually have is the brainwashed stuff.

I had ordered 3 Halloween pet costumes online through a Target.com - got confirmation that all 3 would be shipped. Well on Friday October 2, 2015 I only received two of the costumes. Well by Monday the 3rd one had not arrived so I called them on Tuesday October 6. I spoke with someone - he told me if by that evening I didn't have it to call first thing Wednesday morning. So first thing this morning I called, I spoke to a young lady, explained that it never came so she did a return, ok how can I return something if I never got it? I call back again, talk to a gentleman and got disconnected.

On Oct 2 2015, I place an order with Target.com. Received email stating that my order was confirmed with order number, and I should receive order by Oct 7. I checked my email on Oct 6. Got email stating that something in my order had been canceled. Read more and found out the entire had been canceled because of technical error. I called customer service for online on Oct 6, and he could not me a thing, just that the order was canceled automatic.

I was online to order a dehumidifier $214.00. When I completed the order I was given an order confirmation # but then an alert that the order could not be processed. I went to look at my orders online and it did not show. So I did the order process again will again an alert stating the order could not be processed, to contact Target. When I called I was transferred the person kept asking for the confirmation #s even after she confirmed seeing both orders. I finally got irritated and stated you can see my account and you can see the orders. All I want to do is cancel one of them. I was put on hold. Then given another department. This department said the orders were already being processed and that I had to 'Request to cancel'. It was not guaranteed they would be cancelled because of the 'lapse' of time between ordering and cancelling.

Most incompetent service representatives ever, and here's why. I ordered a desk with expedited shipping. Received it damaged. Ordered a replacement. Target offered a discount for inconvenience, especially because the person could barely speak English, had to keep asking a supervisor about procedures, and kept me on the phone for 40 minutes. Discovered that the replacement desk, which was supposed to take a couple days, was going to be a couple weeks AND the incompetent rep documented that I was given the discount because it was going to take longer to receive. That documentation was a lie.