Target Stores Reviews

While they were gracious and was willing to refund my money and ship any other similar item for free (after Christmas of course), I did not want another item (gift was very particular and nothing else was even close). They were rude in insisting I take the free item. I told them that would be 100% wasteful as the alternative item would never be used except to collect dust. I then requested to speak with a manager (after several attempts to tell the CSR that I did not want the alternative item). I've now been on hold for over 15 minutes.

I called Target's corporate office and they said that once you use a gift card, you forfeit your price match guarantee.

When I arrived at check out after an hour and a half spent shopping at your establishment, I was told by the very nice cashier that unfortunately the purchase had been declined. I reduced the level of my purchase to under $40 and was again told it would not go through. Unbelievable. How was this possible?

When I got home, I checked over my account online and found that you had reduced the available credit not once but twice and all without notification. I believe that this is exactly what Congress and the people in our great nation are so confused and upset about, a lack of common courtesy and no business acumen whatsoever.

While I know that it is important for businesses to manage risk but question why you would waste valuable resources including the cost of mailing and the loss of the paper and time necessary to complete the mailing of this "Special Offer" that you sent to me.

I own my own successful company and am from time to time astonished that companies like Target continue to flourish in difficult times given the lack of customer service example I have just provided. Perhaps times are changing. Please understand that as I circulate this to my friend, Jack Popejoy, at KFWB and other local radio, television and web-based consumer reports sites along with Ed Royce (Congressman from our district who has taken a particular interest in credit card company's behavior recently), it is my hope that this letter of correspondence receives something other than a canned response from your system. But be assured that all correspondence will be placed on some very high profile sites around the net beginning with this letter and then adding to the string as you reply. The next move is yours.

The representative from Target.com stated repeatedly, "There isn't a substitute item. However, you can select any of the TomToms on our website and I can order those for you." After asking about a price adjustment, I was told that I'd be charged the full price for any of those items. She suggested a lower model for a far higher price than the initial item. After refusing to fall for the bait and switch, I then was transferred back to Target corporate guest relations. There, I was finally told that while they were offering a substitute item, by the time they got to my order, they were out of stock on those items. I was told there was no resolution available to me, but at least they didn't charge my credit card. That's the last time I'll shop at Target. I wouldn't have been upset if they'd said that my order would be delayed until the new year, while they replenished their stock. However, after their antics, I'll go elsewhere.

I talked with several Target employees at the Target Store corporate headquarters in Minneapolis, Minnesota and came to the conclusion that Target online has "customer no service". They were nice, but unwilling to match the price I ordered the units for. I would recommend to anyone not to try to order any special deals from Target online due to their terrible track record as can be seen if you read many of the comments (some dealing with the same items on the same day that I ordered them). This makes it certain that Target online has terrible customer service and is only interested in your money, not your satisfaction.

In these tough economic times, they would not satisfy the customer over a lousy $20 difference?! Are you kidding me? I am so disappointed in Target and have vowed to take my business to the 2 newly remodeled Super Walmarts that we now have close by. I am drafting my letter to Target now and will not return there until I am satisfied with the response that I receive (As a side note, I was told that I could not return and repurchase either. They told me that the returns go into the red bins at Customer Service and I would have to wait to try and locate the items once they were returned to the sales floor! Are you kidding me? Is that customer service, for $20?).

I was ready to pull out the, "I spend thousands of dollars in your store! I will never shop here again!" Blah! Blah! Blah! And all the stuff that I have been told over the years that I have been in retail. But I didn't, I walked away. I went to the clearance racks, was able to find the 3 dresses in the exact sizes I had previously purchased at full price, bought them at clearance price, walked out to the front of the store, tore off the clearance labels and walked back in and got my full price refund! Very poor customer service, Target! Walmart, here I come!

She gave me the manufacturer company (who happened to be Target also) and they said they had no replacement parts for this couch/bed but that they were really sorry. I have paid $175 for a couch/bed that cannot be used. I have the receipt and original box still. I told the manager if she could not give me my money back, what about an in-store credit. The couch/bed is useless to me. I cannot believe that Target will not honor their merchandise on the 91st day. They are so wrong for this. I will tell anyone and everyone I know never to purchase any item from Target they do not want to last over 90 days. I have had several work acquaintances say they were going to buy furniture from Target and I have told them about my experience and they said they definitely will not buy from Target. This has cost them more than $175. One of the main rods that hold the couch together is not protruding up in the couch. This is a defect. The couch/bed is cheaply made. Shame on Target. You should believe in your higher dollar items than 90 days.

I called Guest Services and was told the same, "sorry". No offer for a rain check or to make the order good. I checked the local store and they had plenty of them in stock but would not honor the price. I called for a district manager but have not gotten a return call. Guest Services finally responded to an email with an offer to set up a $20 discount on my next order. The Tom Tom has now gone back to $249 at the local store. What a deal! I will never shop Target again! I ordered from Amazon, Sam’s Club, Walmart, J&R Music, Lowe's, etc. this year and all went well. Target should have bent over backwards to get my order to me and did not even try.

Target is the worst when it comes to customer service. Once my credit reports are updated hopefully by a miracle, I will never use the card and will not be shopping at Target ever again! As a result of Target's refusal to update my record, my credit report remains in a negative status. I am in the process of trying to be approved for a loan but cannot get approval due to this negative inaccurate information.

But they subsequently refused to issue a credit for that amount as well. Instead, they directed me to the customer relations phone center, which I would guess from the accent, was located in India somewhere. I spent over an hour on the phone in conversations with different managers all of whom claimed that no one in Target could help. Well, I would say that they won't help, and they certainly did not. So, I went to Wal-Mart and bought my $500 LCD TV there instead.

Fortunately, there was no one in the restroom, so I with my pants down around my knees proceeded to the paper towel dispenser used for drying hands. I got some of that paper and tried to adequately clean my self. There's not enough, and I was not going out again. I did not put that in the toilet, which meant I had to carry it out of the stall and deposit it in the trash. I had several more errands to run and felt so dirty, because I know I had not adequately cleaned my self. There is no excuse for not keeping the restroom stocked with toilet paper. Fortunately, I am not handicapped. I hesitate to wonder how awful it might have been for some of lesser abilities. I feel dirty, disrespected, and humiliated.

We called my ex-husband, who ensured us the check was good and there was plenty of money in the account. He also used a check from this same account a couple of months ago to buy a television set for $350.00 with no problem. In the interest of completing the transaction, I wrote a personal check from my account and this check was also rejected. Again, I knew the funds were available. At this point, our cashier said there was an 800 number on the back of the rejected check(s) and I could call it. When I called the number, I spoke to a man who called himself Derek. He asked for the routing number and the account number. I told him it was a business check and gave him the full business name on the check. He asked me to give the check to the cashier.

She confirmed the name on the check. He then asked her if she had heard of this business. It is a local newspaper delivery service that provides service to approximately 4 towns in the area. Not surprisingly, the cashier hadn't heard of the business, but she said that didn't mean it wasn't a valid business. Derek then asked the name of the bank. It is a well-known bank and the cashier said as much. Derek then put me on hold. When he came back on, he asked if the business was online. I answered it wasn't. He said I couldn't use the check based on the fact that he couldn't verify the funds (it was now about 9:30PM and he actually told me he had called the bank and no one answered) and there wasn't an established relationship between the account and Target.

I asked him to please reconsider because the check was good and the amount of time and effort put into this shopping experience was significant. He said they'd be happy to accept my cash or credit card. I think it should have been obvious if I had cash and/or a credit card, this wouldn't have been an issue. I asked to speak to a manager and Derek informed me I could speak to a manager in the morning and he was the only person there at that time. I was becoming increasingly agitated because 2 hours of time and effort was about to be for naught. I appealed to Derek's sense of decency (which apparently was non-existent) one last time, but he wouldn't change his mind.

I personally have never heard of a well-established business treating customers like this and am disappointed it was Target because I've always enjoyed a satisfied shopping relationship with them. If, by writing about my very upsetting situation, I can prevent this from happening to another person, some good will come of it. Also, I never did find out why my personal check was also denied. The funds were available in my account. Target should either stop accepting checks altogether or work the kinks out of this horrible and unjust policy.

The sticker was not mutilated in anyway, it did not look like it had been removed from one item and placed on this item, which didn't matter anyway as she never looked at the pink sticker. She just scanned in the code and the computer came up with the price I was charged, which of course, I already knew that would happen. It already happened when I checked out. So, I think she was accusing me of switching price stickers when in fact, I think they are doing this on purpose to get people to purchase items they normally wouldn't and most people wouldn't even have caught this and tried to get the refund from it.

Why do I have to wait for my account to be credited for something their employee charged to my account? This is ludicrous! Some of these people I've mentioned here quoted me a clearance for my account to be credited in 24 hours, 3-5 business days, and then finally 9-10 days? Are they serious? Which is it? Not only that, but the last time I checked, purchasing an item from someone's account actually is theft, especially after they told them they wouldn't be charged for the item.

Several knew the name of their CEO either which is ridiculous as well. Everyone knows the name of their boss! This described experience has been a nightmare! If I get an overdraft from this ill-responsibility, it will be because of the company's recklessness! My bank could care less about their apologies. I need my money to be back into my account and need it to be there quickly! Now, I go to write a letter to the CEO who needs to know how his business is run.

When I asked the sales associate where to locate the boxes, he didn't even know what a digital converter box was and showed me a contraption for hooking up a DVD player! After a few minutes, the team leader of that department came over to assist me. He told me that all of the digital converter boxes were sold out and he didn't know if they were getting any more. I asked him to check the other store. He did, and they were all out. I asked what was going to happen, because I was promised that I could exchange the boxes but there were none available for exchange. He said that it would be a customer service issue and they would have to handle it from there.

I went to the customer service area and let the associate know that I needed to speak with a manager about the exchange problem. A young lady came out (I forgot her name.) and said that there was nothing she could do because they were out of the merchandise. She looked at my receipt and said it had expired from the 90-day period. I told her it had only been a couple of months since I bought the boxes. She looked again and said that I was right that I had until September to exchange it. She said that she could refund me the money but noticed that it was bought with a government coupon and I would only get $3.00 on it.

We went around in circles about 10 minutes, because I kept asking her how I was going to exchange something that was no longer in the store when I was promised that I could exchange it when I bought it. She suggested that I try to order it online at Target.com. I told her it wouldn't be an even exchange because there would be shipping charges involved. She was very nonchalant about the whole situation. She could not give me a definite answer as to when or if they would be getting more RCA boxes in the store. I asked if she could give me a store credit to use later in case the boxes did not come in before the September deadline. She said she could not do that either. She was very nasty and curt with me and acted as if she didn't want to be bothered.

I went to a cashier and asked him to call the store manager. Instead, he called another young lady, who was walking the floor. When I told her what I needed, she said she was a manager and there were about 30 of them (which I never heard of). After explaining my problem for the 3rd time, she said she was calling the frontline manager. I told her that I had just talked with her and I was not satisfied with her answer.

The frontline manager came over and jumped in the conversation. She told me the same thing that she had told me at the customer service desk. I told the floor supervisor that I did not want to speak with her and again asked for the store manager and that I did not want to speak to anyone else. She emphatically stated, "I am the manager." I told her I did not believe that she was. I asked her if it was store policy to keep customers from speaking with the store manager.

About a minute after I made that statement, a gentleman came up wearing a white shirt and tie. His name badge said "Joe." I asked if he was the store manager. He stated that he was and wanted to know how he could help me. I explained my story for the 4th time. My main concern was whether the store would pay for shipping and handling if I had to order the converter box online. He said they could not. I also asked if I could leave the Apex box with them and ask them to return it to Target.com for another RCA. He said they could not do that either because the store and online site were two separate operations. He asked me if anything was wrong with the Apex box. I told him I didn't know because I had not opened either box. I did research, and based on the results, the Apex was the inferior brand and I did not want to open the box.

When I asked him if he or the electronics manager could give me a date that they would have more converter boxes shipped, he could not tell me that either because they don't ever know what's coming on the truck. So, I told him that their policy only leaves customers with merchandise that they can't use if the store doesn't carry what they want. I expressed to him that I never would have used my coupons at Target, had I not been promised that I could exchange the boxes at any time. I told the manager that I was very displeased and that would probably be the last time that I would be spending my money at Target.

This store has a horrendous return and exchange policy that should be revised if they don't want to keep losing customers. Associates will tell you one thing when you buy the product, but when you take it back, they have a different story. It took me about 20 minutes to get to a top-level manager, because associates think they are all managers and have to take complaining customers through an FBI screening. When I have asked to speak with a manager at other retail stores, one was called within minutes and I didn't have to play the "20 questions" game. Shopping at Target is not worth the headaches and confusion. That's why I have spent my last penny at this store.

I am furious! I still would have purchased the camera from Target, even if the original seller had told me that the plan did not cover breakage. But, I would not have purchased the extra coverage. I am tired of being lied to, so that I make an extra purchase. I have tried to find an address, so that I can send copies of all my paperwork. But so far, I am only given email access.

She was there this time and said she could only give me an exact exchange. I said there is nothing wrong with it and she said, "Do you want another or not?" The tone she used scared my son and made me feel very uninvited in this store. I figured my only option was to give it to an older kid in the neighborhood so I opted to get one that wasn't opened. The manager yelled across the way as I was walking to get another one that she was going to open the one I bring back(!) which made me feel and look like a low life. When I got back, the same customer service girl gave me all my money back and took my credit card and gave me the headset (she gave my credit card back too, no receipt).

I told her that she gave me everything and then she called another girl over and asked what she should do. I started to tell this girl I only wanted to return it and she said, "the manager already told her." I asked to see the manager and she said she was too busy, again. Anyway, I'm not sure if I am getting this on paper right, but the manager made me feel very uninvited in this store. She scared my son. He left saying he hates Target.

I will not visit this store in the near future. There are others in the area. I have a post void quest copy receipt which I'm not sure what this is for and they took back a receipt for credit to my credit card. They were very unclear in what they were doing. I am very frustrated with this store and we are stuck with a $42 headset that is not for a 5-year old. I understand the policy on electronics, but this was supposed to be a toy for a 5-year old and the manager at this store, had no manners in front of me or my son. No manager should be too busy for a customer and a manager should treat a customer with courtesy and respect or at least give them the time of day!

Customer service told me to mail pictures and they would take a look at them. If they decided to do anything, they would possibly give me a gift card. I can't even replace the furniture because it is a seasonal item and they no longer have outdoor furniture. I asked if they could credit my Target card which is how I paid for it, at least I could get something somewhere else. I was told no! Why would I want an over $800.00 gift card I need patio furniture!

If this was purchased at Home Depot or Lowe’s, there would never be this problem. They have the worst return policy of all retail stores and their customer service is pathetic. Be very cautious of any big purchases. They do not stand behind the products they sell, and if it seasonal, you are just out of luck even if the merchandise is defective! Oh and on the Google website for the local Target store, they have the wrong telephone number listed. What a joke of a retail corporation! I now have $800.00 worth of brand new useless furniture if you sit on the chair, the arm is so split you will cut yourself.

I called the drug screen examination office and was told that it was all cleared up and that I should receive a phone call from the manager, telling me I could start work. But that never happened. Bottom line, I think Target is bogus to say the least. They have very unprofessional young people running their store. It would have been courteous to receive a phone call stating that they just didn't want to hire me instead of giving me the runaround. Consequences: left with no job. I left my prior job due to Target's so-called hiring me.

Once I arrived at the store, I was told by **, another manager on duty (** was not available), that they could not locate the necessary numbers to process the return since they no longer had it in stock. I stated that I knew better and that there must be a way to look it up. I then looked up the item on the internet and found that it was still an available item online and got the numbers. The returns person double checked the item in stock, but stated that they still could not return the item because it was over $75.00. I called ** and let her know about the situation, that she could have looked up the item and that now I am being told the rug is $5.00 too expensive to return. She held her ground and would not return the item.

I then contacted customer service 1 800 440 0680 and at least, got courtesy but still no help. They were going to refund the item, but could not locate the manufacturer information. The customer has nothing to do with the manufacturer information and should not be punished if Target does not have it. I feel as though I have been given the runaround and that my intellect and integrity have been insulted. Will you please find a way to refund the rug, even if I have to take $75.00 instead of $79.99? Again, I am asking only for merchandise credit. I realized that without a receipt, I cannot get my money back unless the manufacturer will refund it. I appreciate your assistance. Thank you for your time.

If you are going to put used items back on the shelf as new, at least delete the information on them. At that time I also bought a digital camera and though I have not used it, yet I am hoping at least it is new. I can tell you now if I ever shop at a Target again I will be checking to make sure that the product was not opened. The only economic damage is that it will cost more in gas to return the phone if it is possible for one that is new and in proper working order.

So, I called the above customer service number. The agent told me that it was impossible to cancel as the item was already in the process of being shipped. However, the item was coming up on my page as not yet shipped. After speaking to four agents only, one supervisor who said that I would be transferred to yet another supervisor hung up on me. I was told that I would have to refuse the item when it was being delivered or if I missed the delivery, I could return the two TV's to a store and after they received the items, they would credit my account. This is unacceptable to me. I should not have to wait for nine days to have a credit on my Visa account and have to inconvenience my 88-year old mother with the responsibility of returning the item to a Target store, or have to stand by and wait for a delivery from a UPS person. I explained that this policy punished the consumer in every way.

I have shopped at Target for years and I know I wrote checks there. I know for a fact that any time I walk into that store, even if for just one item, I end up always buying more and spending $300 in the least. I told the woman she was incorrect and she said that they would not accept my money because the check was too large. That is absolutely ridiculous. I could have gone through the check-out line ten times and wrote $30 checks, but I couldn't spend $300 at once? They'd rather spend money chasing NSF recoveries on 10 checks, but won't accept one check that has funds backing it? Thank God I had already gone to two stores in the same shopping center that were extremely happy to get my $300. Since Target doesn't seem to need my sales income, I'll be happy to shop somewhere else. Now, I don't ever have to worry about check history with them because I won't be spending my money there.

10 minutes later, she returned and pulled me to the side and started to go over the policy, which stated that she was wrong. But she did not apologize and was absolutely okay with not apologizing. Of course, I was quite taken back by the whole thing. Not only did she not apologize, but she continued to treat me as if I was the one who did something wrong. By the way, Target does not have a printed coupon policy for the public to see. Thanks.

Well, that was a month ago. I called them to see where the labels were, and first, I was told that oops, there was a glitch in the system and they never sent them. And then, another person I spoke with said that they sent them. I just never got them. Someone is lying! I contacted Target at the customer service 800 number and got the runaround there as well. I was told that I would have to wait for the labels to be sent again and wait to see if the item could be repaired or not. I was willing to do this a month ago!

Now, they are telling me I have to wait again? This is not reasonable, as we bought the DVD players for long trips that we take in the summer when school is out. And by they time they get around to fixing the item or not, summer would be over and I would not have been able to use the product, which I purchased. I paid for a service and expect my concern to have been handled in a reasonable amount of time, which it has not been. I asked what can be done about this and was told nothing. I said that there was always something they could do.

I asked if they would contact the manager at the store I purchased the item at and advised him to return the item for a new one and that the store just return the item as broken and get a credit for it. I was told they could not do this. I know they can since 7 years ago, I worked for this company and it was done all the time! Why could they not make an exception? The customer service that I received in the last couple of days trying to get this resolved has been appalling. I have written a letter that I will send "snail" mail to the president of the company. I do not know how much good that will do, but I know that I will never buy another thing from Target, and I will be telling lots of people I know about this.

I spoke to someone on Saturday who told me that it can take 24 to 48 hours to process. I made plans to pick up the prescription today and the available credit is still not reflecting the payment they received on the 16th. I was told it should be available on the 21st. I think they are playing a too loose with the funds and should not keep my funds for more than one any day after they have the funds from my bank. If I had known that there would be nearly a week delay on the payment, I would have skipped the 10% offer (if I use the stinking Visa card), not made a large payment, and could have just paid for my prescriptions directly before I ran out.

Recently, me and my girlfriend bought a set of pots and pans. We had them for a little over a month before we even used them because we were moving to a new place. About a week after using the set, we found that the large sauce pan was defective and cracked on both sides at the handles. My girlfriend called Target to make sure we could bring it back and she had the hardest time with them. She talked to more then 3 people before someone said she could exchange it and spent over an hour on the phone. We had the receipt and it was purchased with a Target card, but they said we needed the box and all original packaging. That's **! Their return policy says that about Internet purchases, not in store purchases. What rubbish.

Two years ago, during Christmas time, my girlfriend bought me a digital camera that 2 days later dropped in price for $50. She went to get the difference as per their 30-day policy on price changes. She had the receipt, it was 2 days after she bought it, and again, she had used her Target card. She was in the store for 2 hours arguing with the store team members. They did not want to give her the difference even though it was their policy. Finally, when she was just going to return the item, they offered to give her the difference back.

A year or two before that, I had purchased a radar detector. I barely had it a month before it started to work intermittently. There was something wrong with the plug. Then, the bracket that was hooked to the window to hold it just stopped locking to the radar detector on its own. It was in the window and I had barely touched it, except to turn it on and off.

One day, while accelerating, the detector ended up in my lap. When I went to return it, I did not have the receipt because I could not find it. I had purchased it with a debit card, but because I was recently issued a new card after I had purchased the radar detector because it was expired, they could not find my purchase in their system, and refused to take it back. I got stuck with a piece of junk that I couldn't even use.

This did not work when I presented the only card I used. Despite the fact that only Target sells this brand of bras and everyone from the trio of customer service clerks to the store manager could see that they were on the wrong hanger, they refused to refund my money. Furthermore, the manager was hugely dismissive and rude to me, cutting me off as I protested that it wasn't fair for me to have to pay for mistakes made by Target employees. The rudeness and lack of caring was so much more hurtful than losing the money, but I also felt robbed of $20. I have spent thousands of dollars at Target and have always encouraged my friends to shop there. No more. They've lost me. I donated the brand new bras to a charity. Meanwhile, I'll get new ones elsewhere.

I told them the gift card was not in the bag and that is why I came back. A young man indicated he reviewed the video tape and the card was indeed in the bag. I told him it was not and he indicated there was nothing he could do. I left in frustration, in that I know that the card did not leave the store and I told this young man that I was very frustrated and would return the remaining merchandise. I cannot and will not shop in a store where customers are considered thieves, which is exactly how it felt. I came home and went through my entire house even though the only place the Target shopping bags went was the dining room.

I subsequently went back to Target, the same evening, with the rest of the merchandise and told the new person behind the counter what happened. I asked about cancelling the gift card as there is a number on the receipt, but was told that was not good enough information to cancel the card. He had the manager come and talk to me and he, of course, knew what had happened earlier and indicated there was no way to cancel the card and that he was sure it had left the store. I again stated it did not leave the store, at which point he just walked away.

Talk about being labeled as a would-be criminal, it felt just like that. I certainly will not shop at any Target in the future and will make sure that I tell everyone I have contact with about this experience and total lack of customer service. I am not, never have been or ever will be a criminal as I was made to feel at Target. I find the action take by Target to be totally uncalled for and certainly not a two-way relationship of what can we do to take care of this issue.

That was over a month ago. Now that they have had me send this iPod to several companies, it is now shipped back to me unfixed and Target is telling me they will have to call me back in 3 to 5 days to tell me why they are refusing to fix it which they already told me they were going to replace if they couldn't fix it. Do not buy Electronics from Target. I've never had these problems from Best Buy or Walmart. They fix them right away or just give you a new one. Target's extended service plan is a scam!

I reported the incident and product to the Consumer Products Safety Commission. Next, I contacted Target Guest Relations. Herein lays my extreme disappointment. I am disappointed that Target (a U.S. company) has outsourced to New Delhi, India. Although, Roger was courteous, I was insulted when he asked me if my son had an allergy. For filing the report, I was asked for my son’s date of birth. This is when I asked where he was located because I do not feel comfortable giving out personal identification information over the phone all over the world. Roger responded with a pre-written statement that Target headquarters were located in Minneapolis, Minnesota. I asked again where my call was routed and he replied New Delhi, India. I requested to speak with a supervisor.

I was politely transferred to Max. Max was very difficult to understand because of his poor English speaking skills. I had to request Max to be transferred to a U.S. representative, supervisor, four times. Kyle, specialist in guest relations, was receptive to my information, but said someone would contact me next week regarding the report. I find that unacceptable. I requested to speak with his supervisor. Kyle connected me with Julie. I explained to Julie about the faulty product and the incident and that I also have several additional issues with Target Corporation. I am disappointed that jobs have been outsourced to India and that my concern has not and according to guest services cannot be handled in a timely fashion.

Overall, I am upset that Targets guest relations were not what I thought them to be. In our conversation, Julie asked what I expected. My initial response was that this is a business and your business is customer service. You tell me what should happen. I would have probably been very happy with an apology and a twenty five dollar store credit and you would have retained a loyal and valuable customer

Once again I declined the offer. At that point, the Assistant Manager walked over to me and asked if there was a problem and the cashier said "Well, she does not want to open an account." She asked "Why not? Did you just hear the valuable offer she just made to you?" I replied "Valuable to whom?" If I am not interested then it is of little value to me. She said that it’s just crazy stupid. At that point, I asked to speak with the Store Manager. She refused to acknowledge that I was making such a request so I said louder "I want to speak to the manager now." She said he is leaving so I offered to meet him at his car in the parking lot because I was not going to leave until I've spoken with him or another person in a higher authority than her.

It was insulting, demoralizing, and the louder I became the more intense her rudeness became. I am not in the habit of carrying large sums of cash on hand anymore, but I could have paid with a debit card or travelers’ checks, another major credit card or even my corporate credit card from work. I was not given an opportunity to do anything other than becoming the next victim. I am not going to be shaken down by some empowered assistant manager looking for a promotion or get a commission from a credit account. I have lived in this community for 55 years and have a credit score of 802 and will not be strong-armed or intimidated. This store is taking unfair advantage of a bad economy.

I would like Heather, the assistant manager, out of there. Although the actual store manager did finally arrive at the front of the store and apologized to me personally, it simply is not good enough. There are some people in this world that should never, ever, have any power because they will abuse it. At any time they could have offered to allow me to pay for the merchandise with other means, but that never happened. I went up the street and inside Toys R Us and spent even more money. They printed the registry list for me, circled the large items, gave me coupons on the ones that had been circled in the paper and walked me down the isle and in the direction of most of the items I needed. Guess what? I wrote them a check and they looked at my ID and said thank you. Now, that is customer service.

I returned to the store today, 7/7, just to receive more run around. I spoke with a store manager in person, two guest relations operators and two guest relations supervisors on the phone while in the Target store. No one at the store or corporate office will help get a refund even though the management admitted that it was their fault.

Most other stores allow you to do 3 returns in a year. But, Target is not even accepting their own brand when that item is available in the online store. Why would people shop at Target when you have better customer policies and the same quality with the same price in other stores?

Outraged by the entire situation of which I am by now convinced is a scam, I again called the corporate office and spoke to someone who identified herself as a supervisor and was again told that Target doesn't handle the product concerns but she would get in touch with the manufacturer. However, after another approx. 5 minutes, she came back to the phone and reported that she also could not reach the company on any of the numbers she had. My complaint is that despite numerous, widespread complaints regarding the product line registered directly with Target, online and with various consumer protection agencies, Target not only continues to carry the product without so much as a warning to consumers and have not issued a recall. Target advertises the products at one price knowing full well that it is a substandard product with a poor reputation of service beyond the 90-day store warranty.

Therefore, Target misleads consumers by advertising the product at one price knowing full well that the extended warranty is a must--not an option if the consumer expects the TV to last more than 90 days. Additionally, Target is aware that even with the purchase of the warranty, consumers have not been able to contact the manufacturer. I am extremely disappointed by the cavalier lack of accountability on the part of Target for its brand and believe it is tantamount to the willful participation in, if not complete perpetration of, a scam.

A retail store makes a choice when it decides to detain, apprehend and/or arrest those who attempt to steal their merchandise. Making that choice creates a legal responsibility of doing it correctly. This involves the proper hiring, training and supervising those who make shoplifter apprehensions and arrests. In the retail loss prevention profession, the possibility of falsely accusing and detaining a customer for theft is a business reality that must be addressed. In the United States, citizens value their civil liberties and constitutional rights and don't appreciate submitting to unlawful seizure and search.

So, on the 22nd, I placed another call. As I don't have Samantha’s number, I always have to start over and be transferred. The lady I finally talked to said that it would be simpler to talk to Samantha as she was the first one. Well, Samantha was gone, so she emailed her to call me the next day. Well, here it is the 26th and there’s no call. So I called again. I had to go through the whole story of what happened and the reference number and they said I need to talk to Samantha. They left a voice mail for her to call me and I haven't heard a word as of now.

I used to love to shop at Target as they have such a nice store. The closest one to me is one hour away, but I have driven that far just to shop there. I think that this problem has put a different light on the situation and if it isn't fixed, I doubt that I will ever shop there again. I have the receipt proving the charge. If you do business like Wal-Mart, they have a notebook where they put the item numbers of items that have been left in the store. So when you call, they look at the notebook and see. I would appreciate it if you could get this complaint to the right person so I'm not just passed around. The customer service people have all been very nice and courteous as they pass me on! Please fix this problem so I can put an end to this situation.

I have an infant son and we had been in the car running errands all day and thought that it would be easy for him to pop in. I described the card, I told her that it has hippos on the front and played "do that Congo", when opened. I informed the woman of the situation and let her know that I could scan in the receipt and have my husband bring it in. She told me that a copy is not good enough. For this under $5 item, she insisted that I bring the original receipt.

For something that is not my fault, I had to jump through hoops for this store. For an item that cost less than $5 and I purchased it on my Target card, I was treated rudely and was told that she was going to "end the phone call" because I was getting upset. It should be a call, "How can we not be a service to you?" This is a company that lowered my credit limit for late payment, when it was only late because of the website being down. They refunded me my late charges and then informed me 3 month later, they were lowering my limit due to late payment. I am not sure what they get out of being so difficult.

I get to the car and am putting my kids in the car only to turn around and have my cart flying across the parking lot by itself. So I run after it to bring it back and in the meantime, my mind starts thinking what if the carriage did that and one of the kids was still in it! (It was pouring rain at this time too). Anyway, I ended up leaving the diapers under the cart and drove home.

Well, when I got home, I realized what I had done and quickly called the store four times before anyone answered! It was a woman named Joan that answered who proceeded to ask me to call back later as she would have the carriage attendant look for them. Anyway, she decided that she would call me after the carriage attendant looked. She called me a little while later to tell me he hadn't come across them yet but he was still looking and she would call me again later. She never called me again so I called back and was told that Joan was on lunch and they would leave her a note to tell her to call me back.

I waited for hours but there was no return call so I called again. She got on the phone and says, "Yeah, well, I talked to my manager and there is nothing we can do for you." So I asked to speak to the manager but I was told the same thing. I asked him if he could please look on the videos and he would see that what I was saying was true. I wasn't trying to get something for nothing (That is the way I felt when I was talking to both of these people. I felt they thought I was lying!).

Anyway, the manager told me that he would have a look at the videos and give me a call back. He called back about an hour later only to tell me that he couldn't get a hold of the videos but he would and he'd get back to me. Well, here it is, the 23rd. Does it really take from the 19th to the 23rd to watch one video and let me know if they see what I was saying is true? I know that $20 for diapers may mean nothing to some people but it's a lot of money to me in these trying economic times trying to raise four kids. I was just trying to get what I paid for. From what I see, it was all talk, no action. Is this really the way Target treats their customers?

Upon my return home, I called Target Customer Service. I was informed that my account had been closed due to "inactivity". I am absolutely sure that Target would have contacted me by phone and through the mail if I was behind in my payments. Nevertheless, they decided not to give me a courtesy call informing me that my account was about to be closed, or that it is their policy to close accounts for this reason. That is what a consumer oriented company would do. The customer service representative I spoke to would only continue saying "I apologize for your inconvenience", like a worn out recording.

Beyond the embarrassment of having people stare at me, like I'm a delinquent, I had to put off paying one of my bills, due to the money used to pay for my items at Target.

We needed this item initially for our daughter's end of the school year party, which we held last weekend. It was a partly rainy day so it was essential to have an umbrella in the yard. My brother-in law had to haul over his canopy which was perfect, but we wouldn't have needed it if we had the hardware to put the table together so we could have simply used the umbrella that we purchased. If we do not receive these screws soon we will have to haul the entire set to Target, find a new patio set, and start the whole process over.

Since that time, maybe late winter, all the replacement pins have also been lost despite the fact I put masking tape over them to prevent if from happening again. Today, I bought a different type of kitchen cans with a swing lid instead. I would like store credit for the first two cans that did not even serve useful for one year. Of course, Target is not willing to stand behind an ill designed product they carry with an in-store credit. I'm just out the 36 bucks I wasted at a store who's motto is expect more, pay less! They should change the motto to expect less, pay double.

For some reason, the call on corporate's side got escalated to another customer service rep. supervisor of some sort. Anyway, after the store manager and the supervisor on the phone spoke, the supervisor on phone from corporate wanted to talk to me. She told me there is a new policy where it is at the store manager's discretion on how many coupons they will allow in a single transaction. I told her (again) that they could do 23 separate actions. She told me it was all up to the store manager. When I hung up with her, I asked the store manager what her reason was for only letting me only purchase one. She said it is stated on the coupon one per purchase. I said, "Fine. Ring me up 23 times." She told me it's not fair for other customers blah blah. I told her regardless of what she thought was fair or unfair, I was leaving with 23 Gillette and using my coupons due to the exp. date.

Frankly to me, that's not a good enough excuse. I am sure if someone came in with cash and wanted to purchase 23 Gillette, they wouldn't have a problem. It seems like they don't understand that coupons are legal tender. I finally just said fine and if she wanted me to walk out then back in, I would. She said "Go ahead, if that's what you want to do." I don't think she really thought I was going to do that, but I was going to leave there with 23 Gillette. She went back to the backroom. I'm sure she was watching on the camera. She watched us walk in and out 23 times. At first I was livid, but by the time I was done, customers were asking questions and made remarks that it was so dumb that they were making us do that.

It looked as if the other customers were beginning to feel uncomfortable watching us walk in and out. What was her point of doing that? It was so unprofessional. It wasn't due to policy. They could've rung us up 23 times. Her motive was to try, discourage and humiliate us from using that many qz. It didn't work and I'm going to escalate this to the supervisor of the supervisor at corporate. It was totally uncalled for. Total discrimination. Thoughts? And will you guys help a fellow couponer out and send your thoughts to Target's corporate?

He talked to me like I was stupid and directed me to the special exclusions page and pointed out at the top that there was a section that would show a promotion if it was available. He said any item you click on will show its individual promotion in the upper right hand corner when you go to the product page. I said, “Okay, thank you.” I did not order my item online because I thought $150 shipping was ridiculous. I borrowed someone's truck and purchased the item from my local store.

Fast forward to April 19. I went to the local store for a book. They were sold out of the book. I went home and clicked on the website and found the book I was looking for. In the upper right corner of the product item page, it showed "spend $50 receive free shipping". I continued to purchase a few other items until I reached a few dollars over the $50. I check out. The next day, I get the email confirmation and see that I was charged $10 in shipping. Wow, 20% shipping charge and it said free shipping for orders over $50. I went back and checked to make sure every item had the "spend $50, receive free shipping" in the right hand corner like my friend a few weeks early pointed out to me. Sure enough, each item had the promotion. I sent an email to customer service asking why my free shipping was not applied.

The next day, I received a message back thanking me for finding a Technical Error on their website. (Are you kidding me?!) The reply stated that books come from Amazon and should not have had the promotion. The technical team would look into fixing the problem. A quote from the email, "... having a reliable website is just as important. It's disappointing to hear about this error, and I'm sorry we let you down. Thanks for your patience while we fix the problem." I was definitely not happy with them telling me basically “oh well, we messed up; you must now pay.” I called and talked to a customer service rep. He made me go to the site and showed me the same right hand corner promotion section. He also spoke to me like I was an idiot. I mentioned that the item had the promotion in the section. He put me on hold.

When he came back, he said that Amazon products do not qualify. He found a different section that mentioned Amazon products not qualifying. I said, “Well, this is false advertisement” and he claimed it was a Technical error. I was put on hold for 20 minutes. His manager, Subrina, then got on the phone. She was just as helpless. She gave me the same story. Her manager, Marsha, then got on the phone. She said that she is sorry about that, but it is a technical error and there is nothing she can do about it.

I completely disagree. This is false advertisement. I can't believe how horrible a store, a large and well-known as Target, would treat their customers so poorly. I have recently moved into a new house, and I have spent a huge amount of money on online purchases and catalogue orders in the past 2 months. No other experience has been as poor as the customer service I have received from Target. It’s a shame how 1 horrible online experience can change a person's view of an entire store. I use to visit my local Target at least weekly. I'm going to have to find a new place to shop.

The cashier then stated that I had to walk outside of the store and walk back in for each item I am going to use a coupon for. I told her she must be kidding. She stated nope, that is their new policy. I then told her that is humiliation to have a customer walk in and out of the store just so that they can utilize their coupons on the items they want to purchase. That is very absurd and outright ridiculous! She stated she is the manager there and her name was **. The customer behind me was shaking her head and couldn't believe what Target was advising their coupon customer to do. I told the cashier that is not right and we are the consumer here. We have to go through revolving doors just to get the product from Target.

My cousin in California had the same problem and they made her walk in and out of the store 23 times. We have contacted Target and we get auto replies when we sent them an email. I have contacted their customer service department for other coupon related issues and still has not been resolved. At this time, I would boycott Target!

The next day, I went to my online bank account and saw that Target had charged two separate transactions to my account. One was for $50 (the amount of the gift card) and one was for $58.36 (the total amount of the purchase I tried to make). The only credit on my account was the original credit from the return. I had been charged $108.36 and didn't have the picture frame, didn't have money on my card yet and didn't even have my original frame. I called American Express and there was still no credit on my card, which I understood could take up to 7 days. I went to Target that evening with my voided transaction receipts and my bank statement to see what they could do about the two charges on my account.

The ladies I worked with at the service desk were wonderful (I talked to four different ones that night). At one point, we called the guest service number and talked to Juan, who was very unhelpful and told me there was nothing he could do for me? The charges at my bank weren't anything he could help me with; I would have to call my bank. My bank would have to remove the charges. I questioned him as to why my bank would remove charges that Target put on my account. He said he couldn't help me and I would have to call my bank. This didn't make any sense to me why and how could my bank do anything about this, but I gave up and called my bank to see if they could do anything about the charges Target incurred against my account.

I talked with Garrett at my bank and he assured me they couldn't do anything about these charges, but that in other similar cases, the merchants are the ones that can remove these charges. I called Target back later that evening and talked with someone else at guest services. He was just as rude and unhelpful. I told him that I had talked with my bank and they said Target is able to do something to help. This man at Target said that I had to file a grievance with my bank and there was nothing he could do to help me? He was very specific and short with me. There was nothing he could do for me?

The next morning, I went to my bank and talked with Kathy, who told me that the bank could file a grievance although that is a $25 charge. She was shocked that Target was so unwilling to help. She said the bank always tells their customers to go to the merchants first because they can do something about it and they don't have the $25 grievance charge. I left there and called Target. I asked to speak to the manager. The manager, Dan, got on the phone and was very rude and again very unhelpful. He acted as though it wasn't a big deal and we just had to wait and see how everything shook out. He said he would pass this to another gal, have her look into it and call back later because there was nothing he could do to help. He did say that voided transactions could take up to 10 days to post to my account, so all I could do was wait.

In the meantime, I still have $108 charge; no money on my American Express gift card; and no picture frame. And there is nothing they can do to help? Today is 4/17/09, 4 days since the start of this mess, and just today the money has been credited back to my account although I still do not have the money on the American Express gift card. I think the store manager Dan and the other members at the guest service number, who were very unable to help, could at least be decent human beings and explain to Target guests that they are sorry for the inconvenience. They can try to hurry the process along, but it may take a few days.

If I would have been treated as a guest and explained that they would try to do everything they could to help me, I think I might go back to Target someday. As it is, I will never step foot in another Target store and I plan to spread this story as far as possible. I also still have not received the credit back on my American Express gift card, so this may not be over quite yet. I sure hope it is though because the upper management and guest service workers are terrible people to have to deal with.

I checked the receipt and the expiration date was 2 days earlier. I tried to return the iron anyway, but was told that the receipt had expired and they couldn't accept the return. The iron's cost was $40.00. I just wanted to exchange it for another brand that would cost more than the one I'd purchased. I tried to see if they could do a return without receipt; but I was told that I'd have to get the exact same iron, lose $5.00 because that type of receipt has to be less than $35.00, and that I wouldn't get another receipt. So if the iron they gave me to replace the faulty one had the same problem, I couldn't return it. I spoke to 5 people, all the way up to the corporate offices, and was told the same thing. I got the number of the manufacturer and they said they'd refund my money.

Needless to say, I won't be shopping at Target for a very long time, if at all. Whatever happened to customer service? Once Target gets your money, they seem to find a way around the service part and keep the money.

When I asked to speak to a manager, she gave me the same lip service as the guest service woman did. The manager asked me if I would like the 800 number to speak to another customer service person. By the way, both women in the store had an attitude. I did not take the number from her but I did call the 800 number on my own. Of course, they took my complaint and reiterated the same nonsense that the store told me. I have worked in retail for many years. Macy's, and Pier One do not treat their customers in the same shameful way that Target did to me today. It made absolutely no sense that I could not exchange my item for a more expensive one.

This is the situation that happened to me with Target Corporation that made me rethink why would I ever shop there again when their return policy is completely unfair and not even comparable to Wal-Mart and other stores like Target. First, I had to return a set of silverware received from my registry. My husband and I thought since it was purchased as a gift from my cousin that we could get money back from it. Well, Target only allows store credit when it's a gift given to you. We returned a gift at Bed Bath and Beyond from our registry at that store. Bed Bath and Beyond was more than happy to give us back the money even though it was a gift. The second thing that happened that really topped it off is when I received queen sized sheets from my registry and then got a king bed. All I wanted was to exchange the size and pay the difference. I was totally unaware of Target's return policy and had lost the gift receipt.

So I went to a Target store and tried to pull up my log and see if I could return it that way. My gift log and registry was no longer valid at the store. I explained to the Target associate when at the counter I received this a gift," my registry was not showing up and I just would like to exchange the size of the sheets. She asked me when I got married and I told her the date and she told me I could not return the item without a receipt and it was already past the 90 days of the return policy. She also stated that you can't return anything for store credit without a receipt that is over $35. What store has that kind of a limit?! I would understand a $100 store credit limit or something more reasonable on returns without a receipt. This is a completely unfair policy because someone could steal $35 worth of stuff or a customer could return stuff to Target up to $35 over 90 days and get store credit. However, customers who help Target's business out significantly cannot exchange a size of the same item that it is in brand new condition and still available online and in the stores. I tried to reason when calling the customer service department and they're not willing to help.

Policies are policies but nothing was brought to my attention of their details in their return policy. I also went online on my computer to see if my registry was really expired. Well, it was still completely available online! I also explained this to the customer service department and the lady said that it's only my computer that memorizes the registry but it is not valid anymore. Well, regardless if it's my computer or what, it was still showing online which is false information from the Target online store. I believe everyone signing up for a gift registry should be forced to read or at least be forced to acknowledge terms and conditions online. Target provides you the information by sending you the booklet and having it available online, but there is no guarantee of every customer reading it.

I continue to ask Carolyn to see my prescription and she said she didn't have it and she'd have to go look through archives to find it. I told her I'd wait. She said she was too busy (no one was in line!) and come back later. I told her no, I'd wait. Well, it turns out she did have it and a different tech handed it over the counter to me so I could see it. When Carolyn saw this, she asked for it back and said I wasn't allowed to have it. I told her I wasn't going anywhere I just wanted to find where it said 2 refills and call my doctor about it. She come out from behind the counter while I was on the phone with my doctor, snatched it out of my hands, and said I could not look at it. I was shocked that she would do that!

I asked for proof of the e-fax that was sent to my doctor because they said they never received it. She said she didn't have proof and it was no longer her problem. Before leaving, I asked her for her name and she wouldn't even look up at me. I continued to ask her for her name and she kept ignoring me. Finally, I got back on the phone calling a friend of mine to get me the Target customer service phone number. I asked her one more time what was her name and she just pointed to her nametag and walked away.

The cashier at the counter ran my card through the machine, scanned most of the items and told me they had been found on the card. She then stupidly hit the restart button on the computer. This crashed the computer and lost the return I had attempted to do. She then proceeded to another computer. When she ran my card through again and scanned some of the items, she said they were not found on the card. She had just found them on the other computer! She then called her manager who told her to call refund authorization. I stood there for 35 minutes while she spoke with someone at the authorization center. She was told they could not help her. I then asked to speak to the store manager. He came over, spoke with me for ten minutes and gave me the runaround.

Basically, they couldn't help me. I could try coming back tomorrow (according to the store manager) to try to return those items again. Why would I want to drive back to a store that couldn't help me the first time? Why would I spend more money on gas when I was trying to get my money back? Now, the part that bothers me about the situation is: 1) the cashier found the items on the card the first time, and 2) the whole situation was her fault.

I went to the front of the store and pulled up their website and asked where that was indicated and although they agreed it was not indicated on the website, they still refused to do anything about it. As far as I'm concerned, this is false advertising when a retailer refuses to honor a price. Nowhere on their website does it say that the prices online may differ from prices in the store. I've also filed a complaint with the Federal Trade Commission in the hopes that Target will at least have to change their advertising practices. Given the size of the Target Corporation, I fear nothing will come from this and Target itself couldn't care less if they have several hundred complaints against them because they still have millions of shoppers. It's unfortunate, but true.

I told them I just wanted to exchange it for the Advance. What I also told them was that when I purchased the can, I had used my rebate check for $5.00. On these checks, it clearly tells the retailer to endorse and deposit the check just as they do other customer checks and they will be paid the $5.00. Any other use constitutes fraud. The Customer Return desk then told me they won't let me even exchange the item and that I was going to have to pay the full price for my new can of formula. They would issue me back only $15.00. Now, I understand they can't give me the full amount. After all, I did use a rebate check but basically all I wanted to do was even exchange, the product for the formula I was told to use. So I had to pay regular price of $21.45 for my new formula and basically Target got to keep $5.00 from a Similac rebate check. All I wanted was to exchange for the same Similac brand name, same price just the Advance formula.