Target Stores Reviews

It was only time and inconvenience I lost but I have every intention of packing up the Ipod and two WII game systems I purchased from Target in the last couple of weeks and returning them for a refund. I played by the rules but Target did not. Don't advertise any items until you have a firm date from the manufacturer for the release date. Target has lost a good customer. No physical or economic damage was incurred. Just the loss of my time and absolute frustration against Target and their poor business tactics.

I originally put in my bank card and signed my name. Then I was told that I had to use my Target Card to get my 10% discount. I asked if I was already charged for my stuff, because I had already signed for my purchase. The clerk just stood there and stared at her computer. She did not say sorry or anything. I asked another clerk if she could help her. A guy clerk came by, and I asked him if he could also help her, and he was really rude. I wanted to know if I was charged already on my other credit card. He informed me that he did not know anything about the registers, but then said I was not charged.

I then put in my Target charge card, and the order was finally completed after about 10 minutes of waiting. Not one thank you or anything. I asked the clerk, not responding to me at all, if she could call up a manager. The guy up by the register told me that he was a manager! His name was Jason. He did not respond appropriately to any of my questions or concerns. He kept on "egging" me on and trying to get me riled up... The customers behind me said that, "Boy were they rude to you." Feeling frustrated and in disbelief of what was taking place, I asked Jason if there was another manager above him. He said "yes" and continued to "egg" me on.

I then went to another clerk, and asked if she could please call the other manager up and she just stood there, looked at me, and did nothing. I ASKED if the clerks were like "zombies" (this being a rhetorical question) because I could not get a response, help, or anything from them. A lady manager then was called up, and I asked if I could speak to her in private away from other customers. Jason continued to "egg" me on while the other manager was coming up. Once she came up (**) I explained what happened, and she did apologize. She told me that she would talk to all three of the workers.

I was so frustrated. Business' are competing for customers and I shop at this store a lot, and donate to my school through the Target Program. The entire check-out process was such a negative experience. I decided to return everything I purchased. While the lady manager returned my items, I found out that my original clerk (**) had charged me for the item the customer if front of me was trying to pay for. Had I not returned my items, that customer's item would had been paid for on my receipt as well as it having been paid for by her at another check-out lane. My only other complaint was that I couldn't hardly get through many aisles because workers kept blocking them with skids of merchandise.

The tags were on your logo, CHEROKEE brand, and they offered me $1.00 back. It's not the money, I asked for STORE CREDIT, to surprise my son after months of family sadness. I am disappointed that your workers are unaware of today's money problems. I am aware of the store policy but it was a true oversight due to a mourning period and they were so cold to me. I have spent so much money and time in Target in the past. I am shocked. I could understand IF the tags were not on the items, but the stickers and tags were there.

I told the "manager". HE WALKED AWAY FROM ME. That hurt more. I wanted store credit, not to escape with $15.00 in my pocket. I am uncomfortable asking for the receipt, it's been too long. Please help me. I am crying now due to being embarrassed. The store's workers made me feel like a loser and after just losing my father, this is NOT what I need. To whom is reading this....I just wanted to make my son happy. HE deserves it. Thank you.

I guess it was the manager, nice looking woman brunette w/ blue eyes said, "We can't refund your money. It's already been opened. Is anything wrong w/ it?" I said, "no just doesn't work on my pc." She stated, "Well we can't take them back cause we can't resell them." I was like, "ok so I'm stuck w/ a game I can't even use," and was getting ready to walk away when she told me w/ a little tone in her voice that I should make sure it's compatible before I buy it. In the meanwhile next to me a lady wants to return some sugar daddies and sweet tarts candy cause her little girl didn't like them. SHE RETURNED THE CANDY. TARGET EMPLOYEES DID NOT REJECT THE CANDY. THEY REFUNDED HER MONEY. OH YA AND SHE BOUGHT SOME SOCKS!

However, I was not trying to return this item, but rather exchange it for the same exact product only in a different size. Each store was apologetic for their policy and said that there was nothing they could do. I guess the thing that confused me is that when I visit competitors of Target, I have been able to exchange for the same product without any issues.

Needless to say, I did not exchange this item as I did not feel like allowing Target Corporation to make an additional $15.50 on this purchase. I have since called their customer service department and filed a complaint - they told me they would route this to the right people. I also sent an email to their guest services branch and got the following response back: Dear Tim, I'm sorry the amount we're able to refund you didn't meet your expectations. During your visit our team members explored the possibility of returning your shirt without a receipt. We've established guidelines when offering this service to provide you with a consistent experience. We track and limit these expectations to small gifts twice a year. Additionally, the amount we're able to refund reflects the lowest selling price in the 90 days....

When I received this response I felt like it was nothing more than canned corporate banter that had been sent out numerous times before for similar situations. That being said, I then wrote letters to both their President & CEO as well as their Sr. VP of Sales & Marketing and am still waiting on their response.

I tried to return the item and was told that any item over $35 that was paid with cash and no receipt available could not be returned. I asked if I could get a store credit and was told by the clerk that the item was over $35, therefore not eligible for store credit. I asked if I could get a store credit for a lower amount (under $35) and they said no.

The clerk said that I could contact the manufacturer. Unfortunately, the manufacturer is Target. The item is made for Target only. I sent an e-mail to customer service on line and they said that they could not help me.

I have a shower curtain rod that I cannot use and am out $36.

We spoke with two managers and eventually had to speak with Jeremy (LOD) who was rude, impertinent, and told me that he didn't care what the sign said he was not giving me the jacket for the sale price. He further went on to explain that he didn't care if I called the bureau of consumer affairs or anybody else he was not honoring the sign which was posted above the merchandise. I asked him for a copy of the sign and he told me it was the property of Target and he wasn't giving me anything. Eventually he gave me the sign. I asked Jeremy for his managers name and the name of his district manager and he told me he had no district manager and the store had no district manager. He proceeded to give me an 800 number and told me that I could accept a 10% discount and if I didn't take that he was going to cancel my sale. to get out of the store.

I repeatedly told him that he should watch how he was talking to me and that he was being exceptionally rude and disrespectful to me, but he carried on anyway. I want a written apology from him for his failure to provide customer service, his rude attitude, and his telling me blatantly that he was going to cancel my sale, and him telling the security guard to put me out of the store. I want the difference between the $44.99 price of the jacket and the displayed sale price of $19.99. I have been a shopper at Target since it's opening in New York and in New Jersey. Thanking you in advance for help in resolving this matter in a satisfactory manner.

I live one hundred and forty-five miles from that Target store. The closest Targat to my home is over fifty miles away. I have family in Philadelphia, where I purchsed the product. I have no reason to drive one hundred miles, round trip, to exchange an item costing $38.00, so I waited until I was going to Phillie again to return the purchase. Because the purchase was made more than 90 days before, Target refused to exchanged it or give me a credit. I have spent hours trying to find a person's name, who works for Target in a capacity to deal with this situation, but to no avail. I will continue to search for a contact, because I want a real person to know how upset I am about their arrogant policy.

Target would not accept that. We don't make mistakes is what the manager said. I said, I don't need money-just credit. He said no. He also said there is a stain and how do they know I didn't put it there? I called customer Relations and the woman was condescending, repeating my story back to me but changing the words to sound like I was at fault...you stained it, ... you lost the receipt.

I told her I should not be punished for them selling stained product. It was useless. She refused to give me a supervisor and finally hung up on me after telling me I was not professional. This is NOT my profession--it's Target's! I will never shop there-they are thieves!

Lost customers AGAIN!

I called Target and explained that the spokes were made from defective metal. They told me to bring the bike into the store for inspection. I complied. I was told by the front desk that since the bike was more than 90 days old they couldn't replace it. They wrote up a repair work order, took my bike and promised to fix it per the repair contract that I signed.

I called at 30 days and they told me it was out being repaired. I called at 60 days and got the same story. I made 4 round trips to the store trying to find out where my bike was at a cost of $90 in gas not to mention all the time I wasted on the phone with Target and travel time.. I drove there twice last week. Once to meet the arrogant Alexis (store Mgr.).

Last Friday, September 5th I went to Target for the 4th time and picked up my bike. No repairs were made. Jeff (bike dept.) claimed that the model Schwinn I bought from Target was no longer carried by the store and the replacement wheels were unavailable. This isn't true because I just ordered them last Friday. They're on back order because so many people need them due to Schwinn's defective spokes. If I ever get all the parts that I need, I will then need to buy a bicycle repair tool kit with a cluster removal tool, Cluster chain whip and a one inch removal wrench as well as tire irons and inner tubes.

I spent $90 in gas and made 4 round trips to Target due to Targets misinformation. I still need to buy parts and tools and a work stand, (probably another $80 - $100) and there's no guarantee that it will work or it might even need even more parts. The original bike cost $200 and I bought a helmet, lock and air pump from Target as well. I researched Target's complaints on-line and there's so many people that were treated unfairly like myself that I'm interested in forming a class-action lawsuit for Target's sale of defective merchandise and for Targets complete lack of accountability for their employee's actions.

We have spent thousands at Target in the past. This attitude is the last straw. My daughter had been given a jacket by a friend and the size was wrong. We did not have a gift receipt but all the tags were still on the jacket. Target refused to do an exchange. This policy will cost them alot of business. I am furious by their lack of customer service.

The hair clip is obviously not useable and I have lost the money invested. The jacket we gave away as it didn't fit.

Since these two items were the only things I've ever ordered off Target.com I thought it would be easy to check the whereabouts. I was mistaken. I clicked on tracking for recent orders. It said I had none. I ended up going to my email and copying and pasting the order number. The website then said the estimated time of arrival was June 31-July 10th. I was LIVID, but I decided against calling customer service. I ended up receiving the couch on June 17th. I then looked at the estimated arrival for the chair. JULY 21-AUGUST 3. I had ordered the chair two months ago! Well, August 3rd came and went and still no chair. I tried to input my order number to look up the tracking and it said it had been too long ago to look up!

I then emailed customer service and they wrote back saying because I used a different email than the one I had on my account, they couldn't answer any of my questions. I copy and pasted my email and sent it from the email address on my Target.com account. I never got a response. I have emailed at least 30 times and have literally sat on hold just as many. I had someone HANG UP on me when they couldn't answer my question. I had another customer service representative tell me that they had no receipt of my order at all, and she asked me if I was sure I had ever even ordered it! After about six months of run around, I gave up. I'm not in a financial bracket to just give up my money, but I don't know what else to do.

The chair cost me 100 dollars, plus tax and the shipping.

They proceeded to inform me after waiting ALMOST AN HOUR for an answer as to why I cann't return/exchange the mixer was becasue of the following- That perhaps I opened it becasue Target is perfect and they never return items that have been used. Also they continued to 'IMPLY' that if I didn't want this to happen then maybe I should've left the original item in the unopened box that I was returning. AND THAT in the future I need to open the boxes in the store when purchasing such expensive items to verify what is being purchased. The final straw was that and I quote I should be happy..... you have a mixer.

I got the number for Customer Service Relations and went through more red-tape as to whether Target could have possibly returned the bad mixer and put it on the shelve. I didn't get a clear answer except that after paying over $270.00- I would have to pay for shipping to send it to their main office along with other paper work so that a Superviser can make a final decision that may/maynot go in my favor.

In the mean time THAT still doesn't solve the problem; that I (the consumer) purchased an item from the store that WASN'T OPENED until the day I returned it in the store. OOOh, but some how it's my problem because I didn't open the box before leaving the store. I have shopped at Target for years, however I will think twice before going there again and giving my money to a company that IS PERFECT AND DOESN'T MAKE MISTAKES. The managers also need a crash course in respect and customer relations.

THe in result is that I still have the New mixer that's not so new purchased for a new price. Along with alot of I'm sorry's for your inconvince..... but we stand by our policies.

$30.00 portable CD player that lasted three months.

I told them that I have towels that I've had for over 10 years and have never had this problem.So I said it must be a defect in the towels.She admitted that they were working with towel company(Thomas o` Brien) to fix this problem.However since I didn't have a receipt,they didn't know how much I paid for them.I asked her if they could send me a box so I could mail them back and when the towel company fixes the problem,they could send replacements.After all Target is the only store I know that carries Thomas o`Brien towels,it's not like I'm trying to scam them.Cladia said no because I didn't have a receipt.This makes no sense to me.What happened to good customer services?

Total loss of money $60.00 to 70.00 dollars.

Minimal financial consequences, but very ungreen policy- making a consumer drive back to the store the same day vs the next time they need to purchase an item.

i have another problem. i recieved a take along swing as a gift. Target customer service would not do an exchange without the reeciept because the value is more than thirty five dollars. i was given a number to help me resolve this problem and i recieved no help for the swing being exchanged for a different baby product or for finding the travel system i have my heart set on.

this is my fourth child. i am not working any more. i dont think Target should adverties a product in their stores if not one store in california is going to have it in stock. it is a financial burden for me to pay an additional forty five dollars with this hurting economy.

All they said was no. I was so fustrated. Due to the fact that this wasn't the first time I had a bad experience with Customer Service at this Target. It's the principal of not satisfying the customer. I will not shop at Target store any longer. And I will tell my story to my family, co-workers and friends.

Stress of driving back to the store. Gas, nerves, and emailing a complaint....

So, just this month they inform me they are changing the rates again - to still reflect the prime, but at a higher rate above the prime. The new current rate would be 13%, unless I decided to opt out and close the account, and keep the terms as they had been - with the lower interest rate. I chose the latter. I have use of other cards with fixed, lower rates. I don't need to do business with Target Visa again.

Of course, they say it is to keep in line with other customers, but that is an excuse. They have been losing money due to the lowering of the prime in the current economy, and they are trying to make up for that. However, I entered the agreement with a fixed rate and didn't expect a credit card company to change it to variable in the middle of it. Of course, the recent rates have benefited me, which is why Target Visa is now changing the terms again. I'll just pay on the balance, keep the current lower rate, with a closed account.

If I had kept the account open, my finance charges would have increased by about $20 or more per month, with the chance of it going up even more. I decided it wasn't worth it, since I won't be paying off the balance in full in a few months.

Loss of table and concern for residual glass left imbedded in carpet after cleanup.

When my daughter saw them she said she didn't need 2 of the skirts so I should return them. Last week when I first tried to return them, I did not have the receipt, because I could not find it, the tags are on the skirts, it's obvious they have never been worn, they are still current stock...I told the girl I had chgd. them on my Visa and gave her the card, she put the # into the system and replied that I had not charged them on that card, could I have used another one?

No, I said I only use this card, she said she could issue me a gift card, I said fine as I pretty much am in a Target every week. Then she said , oh, I can't, you've returned 2 thing already this year without a receipt. I said "are you kidding me, with all of the purchases I have made this year and one of those was gift and I just wanted a smaller size which you didn't have anywhere". She said sorry, that's our store policy.

I walked out wondering why I spend time and money in this store. I went home and went through all receipts and instead of looking at the price on the tag to find the receipt, I looked at the tiny numbers under the bar code to see if I could find it that way and I did!

The price had been marked from $5.99 to $4.99, that's how I missed it. You are probably asking why would you go through all of this for $10., just wait!Yesterday, I was going to Target for something else and was happy to bring the skirts back because, NOW I HAD THE RECEIPT.

I give the items and receipt to the girl at the service counter and she says you can't return these because it says in our system, you already did. I said that's not possible, there are right here. She got flustered didn't communicate too well and realized she had an unhappy customer, she asked another girl to comeover to see what she could do...same problem...then they called in Kayla and I went through the whole thing once again

all the while I am getting madder and madder, she is telling me the same thing...then they call the store mgr. Juan...they asked me if I had bought them, returned them without remembering! Were they kidding or just trying to insult me that I was stupid or worse yet a liar. I told the mgr. to look me in the eyes and said "I am not a theif or a liar".

Then they called some guy in IS Information Systems (I think) and he also proceeded to tell me what time I was in one of their stores and that I had returned them, all the while the skirts are sitting on the counter with all of us looking at them. I could hardly understand this "tech", but it was pretty clear he too was accusing me of being mixed up or lying.

I took the phone I was on and threw it at them and stormed out of the store, shaking, in tears and promising I will never walk into a Target again.

At this point it has nothing to do with the skirts, I will donate them to someone who needs them, right now what I am consumed with is the way this was handled for no reason. I have shopped in Target since the day it first opened, in my book, I have been a very good customer.

Firstly, I think your policies are absolutely unreasonable and secondly, I am appalled at the way I was treated.

CUSTOMER SERVICE,WHO ARE YOU KIDDING???

Both my doctor and her MA had sent the last one, which the pharmacist insisted he never got. When I told him that not having this medication was a problem because over the counter pain relief would result in a rise in my blood pressure, the pharmacist said nonsense, it would only be because of water retention. As a result of his judgmental incompetence I was 5 days without medication which resulted in a great setback in my pain management protocol. He also told me in front of other customers that my blood pressure medication isn't a solution and I should do more exercise so I could go off of it.

As a result of this [pharmacist's] horrible unprofessional attitude, I will have my physician transfer all of my prescriptions to another pharmacy. This is distressing because this location is very convenient to me. It is also a loss to the store, as I use the trips (twice a month) as an occasion to do major shopping. I will likely use another store (probably not Target) to fill my basic shopping needs now.

There was no actual damage, except to embarrass me in front of other customers. I was made to feel like I was some kind of drug addict on the one occasion, and the other made me feel like a scolded child.

target customer relation are useless - not willing to take my complaint seriously. they just talk about how some people try to defraud target. if i was doing that i wouldn't still be trying to return to the correct store. i would just have taken it to another store as the other large stores in our area dont behve like this.

my son now does not have anything for his birthday from my sisters mother in law. she spent $19.99 on the item. we could not afford to buy him a gift for his birthday and relied on the present for him to have gifts. this is not good enough. i did not want a refund, just to exchange for a gift he didn't have.

First, I was caught off guard by Target refusing to exchange a product that was, clearly, not used or damaged in any way. Secondly, I was confuse when, after asking to speak to a manager, the manager asked me, Did you not get a non-receipt exchange? I answered, No, I was refused one. The manager, with a very surprised expression, asked the clerk if she made a no-receipt exchange and she answered, No, I was told not to. TARGET, what is going on?

Finally, the manager refused to make the exchange. I was not asking for my money back. My confusion is: if the manager tells me that there is a non-receipt exchange policy, then why was I not honored with it? Why, when a manager stated that there is a policy to allow an exchange did the manager not over-ride a clerk? I am very disappointed with TARGET. I am shocked with the experience I had this morning. This is a lot of money. This is a product I cared for, knowing that there was a possibility of an exchange. In case you are wondering what happened to the receipt, my husband tidied up my desk, throwing out, what he believed to be an empty Target bag, into the trash.

I quit Target and only gave (2) days notice because I needed to start another job so I could pay my bills. The problem came up after I grarduated when I applied for a Pharmacy Technician position with the Pharmacy at Target in Tinley Park, IL. Target is listing me as a no-rehire, and consequently the position I was applying for they would not hire me. I feel this is unfair because technically Target was not paying me to work, so I had no choice but to quit to start another job so I could take care of my expenses.

I received three phone calls today, Aug. 25. Two on my cell and one at home. The people demand payment and will not leave me alone. Despite all of this harassment, no one seems to have a record that I have called to complain and that I find this behavior illegal.

I shop all year at Target and this is the first time I have tried to return something without a receipt. I was told over and over again about their return policy and that they are sorry etc. Since Target is so big they have lost the customer personal touch and simply just don't care. I will not be shopping there ever again and I spend a couple of thousands there each and every year.

If I have a legal leg to stand on, I would like to be contacted.

I took the only two items I had in my cart to checkout and had them rung up... the rug rang up at $149.00 and the chair rang up at 329.99. Just as I was beginning to sign the credit slip I noticed the price difference. It took another hour to have the managers research the pricing and I was told that the prices that rang up were correct. I told them I knew the law and they are required to give me the items at the price marked on the display. After that they agreed to sell them at the marked price and I saved $120.

If I had not paid attention to the sales slip Target would have made that $120. Since both items were mismarked I believe that this is a SCAM perpetrated on the public. I wish I lived in Santa Rosa so I could go in and see if they are still priced incorrectly. It seems too far fetched to belive that I picked up the only two items in the store that were mismarked.

No harm done because I was strong enough to stand up to them and demand that they sell the items for the price marked on the display items.

I took the item back to my Target in State College PA and was denied any satisfaction since it was past 90 days. Everyone I talked to up the line - store manager and 3 levels at the customer service number was cordial but firm. TARGET DOES NOT STAND BY ITS PRODUCT! - The manufacturer is Zhejiang MultiGlory International, Zhejiang, China - distributed by Target. so we are out 60$ for the mattress pad.

I did contact that # and 'John's' take on Target's policy was confirmed. I was told, however, that if I wanted to take the cushions off of my furniture, load them into my car, take them back to the store, unload them, return them and repurchase them, then I would be welcome to the new price! How inviting is that policy?

I have never been and never will be in the future a WalMart shopper. I have, however, been a loyal Target shopper. I like the cleanliness of the stores, wide aisles, product blend and Target's policy of investing in the community. If it is worth this ridiculous policy and 30% of $297.15 to Target's bottom line to lose all of my future business ,not to mention me trying to convince as many patrons as possible to no longer patronize Target then so be it. They are certainly smarter and more wealthy than I am. Sears and Woolworth were too. I am less interested in the refund than in changing such a crazy policy. I could get the refund but after having to jump through a bunch of hoops??? Make sense to you??? Thank you for your time. I know from experience that customer service can often be a thankless job and entail dealing with complete idiots. I am not one. Look at the policy! BTW John, the MOD was an ass. I was not and neither was the customer service rep on the 800 line.

Loss of money, frustration with the policy of a decent company

The return policy is horrible, and is a hassle. It is really frustrating! I can't return items with out a gift receipt after making two returns and there is a dollar limit too! That is ridiculous. The registry in itself should be the receipt. It's not like I get cash back....I only get store credit...so Target still gets it's money. A very disappointed and once loyal customer

Not duplicate, but multiple items received at baby shower that can not be returned!

The owners manual did not warn about such a potential problem. Dynacraft was told and a interview granted by telephone with the people Dynacraft designated. It is a concern that despite the fact this problem and defect is visible on bike nobody bothers to send a representative from anyhwere to look at the design of bike and advise other owners of this potential problem with their bike.

In over 25 years of active tennis playing state ranked #5 in singles in 1988-89, private pilot, police academy cadet qualified firearms day and night, licensed motorcycle rider since 1980 and over 30,000 miles on a motorcycle the worst injury in any of those activities was scratches. In just 10 minutes or less the bike issue changed my life and quality of it. Note that a helmet and or reflective gear would not change outcome. It is strictly breaking compromise due to bike defect.

The bike is new. Purchased new. Assembled free by a bike professional. Insurance is not sending timely someone to view bike rather wants statements and is asking questions that are intended and designed on prior litigation or news reports /articles of previous fines. Disturbing that the actions Bike designees are defensive posturing attempting to look for shared negligence. Design is sloppy and can kill. I was inches close to breaking neck. Neck injury present. Medically diagnosed.

Loss of income 4 months and counting. Teaching profession. Surgery Orthopaedic steel plate clavicle (left). Second surgery planned in one year to remove plate. Pain is moderately severe to severe two-three times a week unbearable. Uncertain why it hurts as much as does. Pain managed. Medical bills over $24,000. to date. Changed my life. Neck injury and spasm. Arm tingling and numbness at times. Dizziness. Spots in sight.

When I said, excuse me Miss, she became enraged calling me a deadbeat and telling me she'd reduce my $75.00 bill to $125. When I tried to explain again, she said, lady, you have no intention of paying the bill and I've offered you a good price to settle this but you're too set in your ways. Again, my neighbors jaw dropped. Then, she said, you have no intention of paying this bill do you? to which I replied, not to someone with your attitude. I had been robbed a few months back. I had a balance of $75.00. I had just sent a payment.

Because my entire economical world was wiped out in a night, I called every one of my creditors and explained a little bit. I spoke with a gentleman as recently as 2 weeks ago saying I may have to claim bankruptcy because the situation is so bad. I don't owe much to anyone but it's very hard to be paying for all the medication that I have to take and divy out the remainder between everyone.

I have never been shreiked at or spoken to in such a matter in my life and I certainly don't appreciate it. Deadbeat? Very nice way to treat someone. How dare [they] have someone call me and say these things to me! [Target is] supposed to be such a wonderful store and so child friendly. I am reporting this incident to the BBB in [their] area as well as Connecticut.

I have pennies for the next 6 months to a year and what little monies I DO have go to my rent and car right now so that I can fix this problem. I was told that [they] would work with me and that I could pay the $75.00 that I owed. My attorney told me to notify creditors and see if they would settle. I only owed you $75.00 to begin with. Calling and insulting me is not the way to get any money. I read over 80 similar cases on the web when I tried to look for this site.

I asked to speak to the manager, and a woman came over and I explained the situation to her, she took the price tag out from under the protective plastic sleeve and placed it in her pocket and said I could have 20% off. I asked her is she was the manager, and she stated she was not and she could call her out for me.

I waited for a few minutes and then I was approached by two women named Nicole and Shannon. Shannon stood to my left with a grin on her face, and Nicole stood to my right next to the keyboard. As I CALMLY explained the situation to the Nicole, Shannon started to laugh, I ignored her and tired to find out why the item had a price tag on it if it was not for sale. Nicole said that was the way the company did things, and she did not know why. I said it did not make sense to me, and Shannon interjected that she was going to have to escort me out of the store, I asked her why and she said because the conversation had gone too far. Nicole then stated that the display models of various items to my right were for sale, but not that praticular item. Shannon started to laugh again, and I asked her if she thought this was funny, she said no, I told her her laughter was making me feel stupid in front of my 11 year old daughter that was standing near her, she said she did not mean to make feel stupid but I can escort you out of the store. I asked her who she was, and she stated she was store security.

I turned back to Nicole and asked her if she could write down the general managers name and phone number for me, Nicole said she would and walked away. I stood there waiting, and again Shannon stated I am gonna have to escort you out of the store. I asked her, why and she said I was asking too many questions, and the conversation had gone to far. I asked her if I was being loud, disruptive, or using profanity, she said no, but I can still escort you out of the store because I am store security. I told her I was leaving as soon as I got the information from Nicole.

Nicole came back and gave me a piece of register tape that had the managers first name on it along with his last inital and the store phone number, she informed me he would be back in on Monday. I asked her if she could give me something showing the marked down price of $.01, she said she could not, but she would email him and let him know. I thanked her, and my daughter and I walked away. I was very polite, and calm, never raising my voice once the entire time. The only reason I can think of that Nicole brought security with her is beacuse of my ethnic back ground, I stood out in a predomintly white area.

I tried to proceed with my shopping but felt very embaressed and humilated, as if all eyes were on me. I felt like a child being admonished, if I would have stood up to store security, there is no doubt in my mind they would have called the police and had me arrested. I felt like a child being pushed around by the school bully. I was extremly embaressed in front of mt daughter.

I asked for my card back and he had to pull it out of the cash register and check to see if it was the card I just used a few seconds ago. It was the 3rd time I used a card and the cashier at Target has no clue about the remaining balance, in a way it is stealing from the public.

All I wanted was to exchange the bike. I didn't want any money back! Ridiculous. I am a Target card holder and I shop there quite a bit. I will be cutting up my card and ceasing shopping there unless something is done about this. I got to ride the bike twice for $90.00? Should not happen! In fact it is a good thing I didn't hurt myself because that really could have been an ugly lawsuit. Please do something about this.

This past week my husband and I were going to shop in newly opened store in Muncy, PA. We took the shoes into the store along with the receipt (which was over 90 days) and proceeded to return the shoes. We then learned of the 90 day policy for returns. What a fiasco! Two times a year you can return an item without a receipt but your license has to be swiped. I could have returned the shoes without a receipt but when the clerk knew I had a receipt she was not willing to return them. I called for a supervisor(Justine) who told her to return them as if I did not have a receipt. Now, I had to get out my driver's license (makes you feel like some time of convict having your license swiped for returning an item (remember I had the receipt) and then only to find out I would be given the sale price of 2.99. I took back the shoes and then asked to speak with the store manager (Kevin). Again he repeated the policy. There was nothing he could do.

My husband and I left the store without even looking around. The next day I called target's 800# to tell of our shopping experience on the phone (Jana) and again was told the same policy. I then asked to speak with her superior and talked with Val who said she was a multi target guest specialist. I received the same response from her. Now, my husband and I can't believe that Target would handle this situation like they did.

My husband and I have been in the retail business for many years. We now own and operate our own pharmacy. We realize the need for policies etc. BUT were always taught the customer is right. If you want a customer to return to your store treat them the way you would want to be treated. A customer coming into your store is worth x amount of dollars so you want that customer to keep coming back.

After I took the time to call 800 number and to tell them of my frustration don't you think a better way to remedy the situation would have been to say, I realize you were not aware of our 90 day return policy and for you frustration or whatever we will not be able to give you your money back for the shoes but how about a 10.00 gift card. We would have felt better about the experience along with learning about the 90 day return policy and would have felt like returning to [their] stores.

Now, we will not be patronizing [Target] stores and will certainly be passing along our experience to others-family members as well as customers that shop in our store. Is it worth it to lose a customer over this small amount of money? Family members have asked us how we made out and cannot believe what we have encountered. My father says he was not aware of the policy and refuses to shop at [Target] stores seeing the way our situation was handled. We certainly will pass the word along.

At this point the rep involved another customer service rep to exam the item. He also said it was not the item purchased. I asked them to at least compare the item to another I O Magic DVD CD RW. The initial customer rep did find out that the item was at two other Target stores but failed to call to verify the purchased item was indeed the same. At this point I ask to speak to a manager. I also asked if the cameras in the customer service area was working and the manager said "yes".

I wanted to make sure a record of this treatment would be available. There where several other targets that had the exact same product on their shelves, but not one of the Two or three managers who eventually surrounded me even made no attempts to call the other stores to verify that the prodcut was the same purchased. The managers concluded that they would not refund my money because the serial number did not match the box. I asked if they where misrepresenting their cumtomers by selling something different than the package item?

At one point a securtiy guard was called who remainded guard over me. I am frigtened that now they are going to arrest me! I was completely humiliated, frightened, and totally embarrassed. The store was full of customers. People I know shop at that this store I am too embarrassed to ever go there again. My neighbors shop ther. I retreived my item left that target, and went to another Target located at W. Peterson in Chicago Il 60659. I explained the situation to Receipt ID#2-8219-2079-0122-9029-2 (customer service rep) who stated that that Target located at the Elston address was showing a refund had been made.

I had the item I purchased and found in this Target an unopened I O Magic like the one I purchased. The young man opened the sealed DVD CD RW to discover that indeed it is the same item I purchased, and gave me a refund. I am mentally distrought over this I will need addtional sessions with my therapist just to address the humilation and embarrestment I suffered at the hands of Target's management, and staff.

I am disabled sufferring from mental disorders due to strees, and am presently under Doctor's care for this disorder. My charater,integrity and honesty was attacked and in front of Target's customers some of which may have been my neighbors. I was treated like a common theif. I just received at 12:34pm a call from Moss K. 312 who represents Target stating that there was nothing that they could do about this. This is just insult to injury, and I want them to pay for my suffering, embarrassment, angusih, humiliation, and deafamation of my character.

When I checked the receipt he only had done a few items. I have never had this problem before and shop your store frequently. I found this very rude. I traveled with the price of gas to receive an adjustment.

Returned item the next day and was told could not return because electronics were not returnable. I stated that I did not get this in Electronics, I got it in Automotive dept. and there were no signs indicating that item was not returnable. Supervisor said there are signs all over the place. I went back to look and there were no signs in automotive and there were also no signs in Electronics indicating electronics could not be returned.

When I purchased item the clerk told me to be sure to hang onto the receipt in case I needed to return item. She did not tell me that it had to be returned unopened. This is an unscrupulous way of doing business and if an item is not returnable if opened, it should be told to the customer when purchased. How do they determine what an electronic is? Stereos, CD players, DVD players, TVs are all returnable, and they are electronics.

I want to return this item and get my $149 back.

When I took the item back with the receipt, the cashier stated that she could not do anything about refunding my money or giving me a credit to use later, inasmuch as the ninty days had passed. I ask to speak to the manager, who appeared to be 22 or 23 years old, and got the same answer as from the cashier. My response was that if I had purchased the items from Wal-Mart and had the receipt there would not be a problem. The manager stated there was nothing he could do and "Sorry". At this point I advised him and the cashier that I would never shop at that store or any Target again. His response was O.K. and have a good day. This is far from customer service expectation dealing with stores the size of Target.

I am a retired customer service representative from a very large corporation, therefore I know what it takes to deal with satisfaction. I know many people that shop at Target now and will for sure let them know what they have to look forward to with returns or other problems. I have reard the pages and pages of complaints concerning Target. It surprises me that the store is still in business with that many complaints.

One of the sad ones is that a soldier leaving to fight for our country purchased a box of leggos to pass him time until leaving. There was a package missing, which created a problem making any object. Target would not give him a box or the package that was missing because he did not have the receipt, altho he had the box and it scanned the store code. This is nothing but outrageous. The list can go on and on but this one should be enough. I suggest that everyone reads all of these complaints.

I have shopped many years from Target but can advise my last purchase on June 16th for $217.90 will be my last. The items that I had purchased on this date for a baby shower will be returned and I will not be purchasing the gift certificate that I was getting for another event.

There are too many other stores with quality items and good prices to shop from and be appreciated as a customer.

Again, we bought an extended warranty, so we called to set up repairs. They said it would take about 48hrs for someone to call me back. A tech guy called in about 2 days and ended up making an appointment to come to my home to repair the TV at 9pm (which is weird), but he came. He said that the problem is a normal one for Magnavox. It happens ALL of the time and that the tv's were faulty. He said the part should be in shortly and I'd have my tv repaired by the end of the week. The end of the week is here so I called to check on the status. The rep with Target Warranty was rude over the phone. She told me my ref# was not relevant and I had to go and get info off of the back of the tv again. Then, she proceeded to tell me that they were shipping me labels! "For what?" I asked. She tells me that the part is not available so they are sending me labels to send my tv back and that they are sending me a gift card for $678 which I should have in time for their labor day sale! Of course I'm furious!

No one called me to tell me anything changed. The Tech guy hadn't been made aware of an issue (I called him). And, they want to give me a worthless giftcard that won't even replace my tv!! She was rude and told me that that was all that they could do. They are not honoring the warranty! My warranty covers repair and replacement, not a giftcard. I confirmed this by calling the store I purchased it from and going to sit down with the store manager of Target in Atlanta, Little Five POints area. $678 is less than my tv is worth. It is the sale price with the discount they gave when I purchased it (discounted because they mistakenly sold my original tv that they were holding.

when I came to pick it up they had sold it to someone else). The amount they are offering doesn't include taxes and won't even get me a 20inch. Again, I just want them to honor my warranty. And Magnavox should be sued for knowingly selling faulty products. There are tons of complaints now about my tv (see other complaints). They have no excuse now. They should issue a recall or compensate us! They must be forced to. Money loss $850, stress, missed work

Finally, this past Sunday it wouldn't come on at all. The power light flashes green for 2 secs and turns back out. No sound, no picture. Nothing. Again, we bought an extended warranty, so we called to set up repairs. They said it would take about 48hrs for someone to call me back. A tech guy called in about 2 days and ended up making an appointment to come to my home to repair the TV at 9pm (which is weird), but he came. He said that the problem is a normal one for Magnavox. It happens ALL of the time and that the tv's were faulty. He said the part should be in shortly and I'd have my tv repaired by the end of the week.

The end of the week is here so I called to check on the status. The rep with Target Warranty was rude over the phone. She told me my ref# was not relevant and I had to go and get info off of the back of the tv again. Then, she proceeded to tell me that they were shipping me labels! For what? I asked. She tells me that the part is not available so they are sending me labels to send my tv back and that they are sending me a gift card for $678 which I should have in time for their labor day sale!

Of course I'm furious! No one called me to tell me anything changed. The Tech guy hadn't been made aware of an issue (I called him). And, they want to give me a worthless giftcard that won't even replace my tv! She was rude and told me that that was all that they could do. They are not honoring the warranty! My warranty covers repair and replacement, not a giftcard. I confirmed this by calling the store I purchased it from and going to sit down with the store manager of Target in Atlanta, Little Five POints area. $678 is less than my tv is worth. It is the sale price with the discount they gave when I purchased it (discounted because they mistakenly sold my original tv that they were holding. when I came to pick it up they had sold it to someone else).

The amount they are offering doesn't include taxes and won't even get me a 20inch. Again, I just want them to honor my warranty. And Magnavox should be sued for knowingly selling faulty products. There are tons of complaints now about my tv (see other complaints). They have no excuse now. They should issue a recall or compensate us!

No tv. About an $850 loss. Stress. Missed work.

The item was on sale and now I know why. I wasted $200.00 and an entire day assembling the gazebo. I experienced shabby treatment from Target/Sunjoy and now must begin the process to gain satisfaction. Being treated in such a poor manner by Target/Sunjoy, I am considering placing the gazebo on one of our large trailers and using it as a disply in the Target parking lot to show their customers what poor quality products were sold to me. If Target will contact me by email and transact the replacement parts without my having to call Target/Sunjoy again, I will be satisfied.

The stiching failure caused the netting panel to blow into our hot tub. The pump intake was blocked, causing the pump motor to overheat and require repair.

The item cost $7.99 + tax, and my duagther figures where red for a couple of days. Not sure if lead is present.

The next issue was a $2 coupon for schick razors and how can I expect to use it on a .99c item. (with no restrictions) I again told her, per the policy that it needed to be price adjusted. They would not honor it. The next issue was the Target issued coupons in the Sunday papers" $5 off any of the qualifying products". I clearly showed her the qualifying full sized products and she stated that her hands were tied and if the register won't accept it, there wasn't anything she could do.

The recent issuing of the Target $5 coupons is what had me back in the store as well as the target food coupons online. As the economy becomes worse each day, so does my quest for bargains. How can shop in your stores if I have trouble redeeming your coupons. The only thing consistent is the ignorance and obvious lack of training of not only cashiers but management as well. Needless to say, I left my order ( $107.00 worth) on the counter and left the store, again dissatisfied. I threw my target coupons away as I have no intention on returning to any Target.

We feel this is unacceptable as we have over $180 invested new. Any outdoor furniture should last more than a few months. This is a target store brand Home and I would think Target would stand behind them. We were told to call the manufacturer and maybe they could help. I am out $180 can't use chairs and can't find replacements as season is past. Is the paint that me and my family got on us safe?

First, and foremost, Target is NOT a franchise. It wasn't as if we were asking for money back from a company with no relation to Target, it's all one corporation. Why should the customer be put out so a store can keep up its quota? The "supervisor" explained that the reason we would have to go back to the original Target was he was not having his store take the loss from another store's mistake. Again, we ask, how is it a store loss? This is a corporation NOT a franchise!! We asked to speak with a store "manager" and were told he was the manager. Now, clearly this isn't possible if he's already told us he is a supervisor. These position titles do not hold the same responsibilities. To supervise and to manage are not the same. I asked for the corporate number.

Once the CS answered I could tell my call had been outsourced to some place like the Philippines. A gentleman asked me, for my name, address & phone number as well as the receipt ID. Then I was placed on hold for approximately 10 minutes before the same man returned to tell me I would hear from someone in about 4 days. Four days? What am I waiting four days for? I asked this question numerous times of the man who continually told me someone would contact me regarding the issue & help resolve it. Resolving it shouldn't be this time consuming or complicated. I was, obviously, unsatisfied with this response and asked to speak with his manager at which point I was told, guess what, HE was the supervisor on duty. Mind you, the entire time I was on the line with this so-called customer service line I was standing in Target and NOT keeping my voice down, nor was I yelling, but customers attention was being drawn.

I hung up with him and called back again. This time I reached a female who also sounded like she was not in the U.S. She asked if I had a reference number, which I did not and requested all of the same information the previous gentleman had asked. After near 30 minutes of not receiving proper service I was not in any mood to dictate my information unless I knew I was speaking to a manager. So, I asked this woman to please get a manager on the line, her response was that there weren't any. Funny, too, because the first guy claimed to be the "supervisor". Did he leave?

I requested voicemail and was told they didn't have any. Are you kidding me? In this technological age your company wants to convince the consumer that your management team has no voice mail? Unbelievable! I warned her that she should either patch me through or I'd have to, again, hang up and call back in hopes of speaking with someone who was to be honest & competent. Third person to answer was also a female who told me that SHE was a supervisor.

In the end, we had to spend more money in gas by returning to the original Target to get the price adjustment. It's a shame that today's industry of so-called customer service has faltered so poorly to not recognize the consumer's needs within reason. It is my strong belief that in this situation, a $20.00 price adjustment should NOT have been handled as it was. There is no way for company to truly recognize the loyalties of the consumers other than the profits made off of us. However, in situations like this where for the first time in my 26 years of shopping at Target store, I have never felt more rejected or abused as a consumer as I was by your Irvine store as well as the "trained customer service" people living somewhere on the other side of the world who handled this minor situation with constraint.

My disappointment and dissatisfaction are overwhelming. I've always avoided shopping the competitor store, Wal-Mart, for similar reasons and feel like I've reached a point, now, where shopping any of these so-called convenience stores; your one stop shop, is not my cup tea. Had I made a purchase online and brought the return or other issue to any of your Target stores, would I have had to deal with these same issues?

I don't understand. They couldn't exchange the broken one for one that works because it had been on sale. I can only conclude that Target is unethical. They knew they took my family member's money for a broken product and did nothing to fix it. Having a policy in writing doesn't make it ethical.

I wasted my money on shoes that were not really leather, but cardboard. My daughter hurt her feet walking in shoes that were developing holes.

Well i got a presc for my spouse for his male Hormones as he tested low and i asked Randy on phone about if its a synthetic or man made creme or how its made and he chuckled basically and he said we have gone over this before Meaning of course his drugs are always better then a natural Dr would know,(even though my Dr quit Pharmacy due to the fact that he knew what drugs did to people) and he saved my life and is brilliant!

well,i went in today and i asked Randy if this Testosterone my husband needs is the same as what my natural pharmacy can compound and he shook his head,smirked,giggled ,or laughed in my face and said Well,i dont know what else he would basically use as it would have to be the same thing and i went off on him big time and i said i almost died last year,i have severe allergies and you think its a joke because iam asking you about a natural compound so my husband doesnt have to worry about the side effects or that he may get prostate cancer?He laughed in my face!

And i was fuming at him,now maybe if this kid had 30 years of pharmacy behind him i would have understood but he had me almost in tears and i told him that if thats how he keeps treating his customers that i will go elsewhere as he has no idea the kind of hell i have gone thru and that my liver metabolizes drugs differently and can be very toxic to me (Tests actually done at Mayo in Mn)and i told him id pay copay and just to fill it as i was walking around store fuming.I think this smart alec Pharmacist thinks because hes a pharmacist he knows all!I think its time to change pharmacies!

I was told that I could order a different futon, wait 5-6 days for it to be shipped out from the warehouse, then another 10 business days for it to be delivered. I asked if they would be willing to express ship the item but I was told this was not possible. I have already been sleeping on the floor for 3 weeks and am not willing to sleep on the floor for another potential 3 weeks waiting for a product that I do not really want.

back pain from sleeping on the floor for 3 weeks (I already have a congenital back defect and chronic low back pain). also, potential interest charges on my credit card for the product since it was charged on 25 June but not refunded until 11 July (Target refused to refund any accrued interest charges). possible increased cost for buying a more expensive bed, plus shipping charges or gas cost to drive to various furnitures stores to find a place that has the futon I want

Today I printed valid Target store coupons for Pampers diapers and took manufacture's coupons to use for these items. Pampers and wipes were the only items in this transaction. When the cashier, Carolyn, had trouble scanning the coupons, she called for the manager, whose name I failed to obtain, to take the coupon. He then said that he would be back after checking the coupon. The cashier then asked for me to step aside quite rudely so she could check the customer behind me. I told her that I would wait where I was standing until the manager arrived. I waited for about 8 minutes for the manager to come back and by then my child was crying. This cashier took 2 other customers in front of me during this time.

When this cashier did finally say that the coupons were valid she did not apologize for the wait, just maintained her rude demeanor. Then she had to be told by another cashier that it was okay to accept the Target coupon and a manufacture coupon together for an item. It is obvious that Target staff are not trained very well, but that can't explain the unprofessionalism.

In the end, this cashier did not redeem the valid coupons I gave her and the manager had approved. So I overpaid and left the store. I will be complaining to as many consumer sites as time permits because this is the worst customer service oriented store I have ever been to.

When I got there however we asked the lady Angela if there was still some which by the way this was like 10:00 a.m. by then and she said hold on. She then took another employee around the corner and started whispering to him and I was watching them very closly and they were talking about the wii fit. THen she said she didn't know and I followed her while watching the guy really close. She said there wasn't any and I told her I just seen a employer taking 2 and heading back to the back room with them. She said well let me check real snottie and said oh yeah I didn't see him. I told her yes you did you told him to take them back there.

I did end up getting one but the lady was really rude to me. Because I think she wanted them for either her or someone else. I told the people at the store and they said they would check into it.......then I called the manger when I got home and he didn't seem to care. What happend to being polite to the coustomers? After all if we didn't shop there these people WOULDN'T have a job! I'm done with Target I'm going to give my money to Walmart and Meijers at least they have nice people that work there!

manager stated no because the target website and the store was different that they could not honor the price. even the sales associate could not figure that one out. how could they not honor that and how are they different?

My sister and mother were going to put on a baby shower for us and my wife and I had the glorious duty of picking out what we thought we wanted and needed during this crazy and stressful time in our lives. We decided that we were going to register at Target and Babies R Us. We did this back in April of this year, 2008, and we put among a lot of other things on the list, a crib we wanted from Target. We found the crib on-line that we wanted and put it on our registry. We also physically saw the crib at [Target] store when we registered for everything else there, on what we thought was a fun-filled Saturday in April. We really didn't know exactly what we needed to register for, but above all else, we knew a crib was first and foremost on our list.

The baby shower was slated for May 17th and our due date for our first child was July 17th, 2008. My mother ordered the crib on-line in late April to make sure it arrived in time for our baby shower. The crib arrived to my sister's house and I was the one in charge of putting it together. As you know, nesting is one of the most important parts to preparing for a baby, and we could not wait to get our nursery put together. However, when we received the crib and I opened up the package, I was astonished to find out it was delivered to us broken in many pieces. My wife, who was already uncomfortable and stressed out at this point in her pregnancy, was very distraught. I also was incredibly miffed as I wanted desperately to put the crib together as it is the main focus of our entire nursery, as is any nursery. We thought, however, that it should be no big deal, as we would just take it back to Target and we should be able to replace it or get credit in the store for a new crib that was in stock. We were accustomed to such customer service in the past.

This time proved to be a whole lot different. My wife and I took the crib down to the store and went to the customer service desk. We were helped by a manager, who could not have been over the age of 21 and had the attitude to go with it. He proceeded to tell us that there was no way they could return the item in the store as it was purchased on-line. We had all the necessary paper work that went along with the purchase of the crib(credit card and purchase order). We asked him why they could not just give us credit in the store and we would get the one we liked in stock (which was a different color, but similar to what we wanted. We went around and around with this kid, and eventually he just told us "Sorry" for the tenth time, but there was nothing he nor his store could do. He told us we were responsible for returning it and ordering a replacement, and on top of that, we were responsible for the shipping! My wife lost the handle and it was everything I could do not to punch this kid out in the store.

I was absolutely stunned at this turn of events. However, we still thought it would be okay (except the shipping part), but since it was still May, we should be able to return it and get a new one in time for our baby's arrival.

My sister called UPS and we returned the broken crib. We were told it should be about 4 weeks and we should get it in June. This was still a little too close for comfort, but we thought we could manage. My wife was still incredibly stressed out that we could not get our nursery fully put together because the crib was not here. I was also very upset at the lack of professionalism that Target had given us.

Now, the date is July 7th, and as is sometime the case with babies, we had our baby early. We came home from the hospital yesterday and were hoping to have a crib by our doorstep to put together, so our nursery could finally be completed, or started depending on how you looked at it, and our baby would have somewhere to sleep. We came home to find out that not only is our crib not here, but now they are telling us it MIGHT be here August 2nd. What a joke this has become! WE are incredibly tired, stressed out and the last thing we want to think about is the fact that we do not have a crib! Our baby is currently sleeping in a drawer with blankets and I am wasting my time writing this letter instead of caring for my child.

We are not talking about a BBQ here, where it might be okay to be a little delayed in receiving a product like that which one could do without for awhile. WE are talking about a crib that is a complete necessity for us in our lives and we pre-planned four months in advance to make sure we would have one in time for our baby. This truly has been the worst experience I have ever had with any consumer organization.

At this time, my wife (who loves Target) and I will never give [them] our business again, and we will make sure our very large family and friend base will not shop there either. I will make it my personal mission to deface the name of organization as one who has the worst customer service and compassion for people that I have come across in my 35 years. This is truly left my wife in the most stressed out state of mind you could possibly imagine, as if she needed any more to compound the stress we already have in bringing a baby home! I am canceling my crib order today and now I am going to have to go out this weekend to try and find another crib somewhere else with my wife, who I will have to wheel around after her C-Section delivery. There is absolutely no excuse for this type of service from [their] ridiculous organization! I truly cannot believe this is how I am spending my second night at home with my new family.

Product warning label claims to possibly cause cancer and other extreme health issues!

Made my house stink like chicken **** and i got a blister on my ear. I went to the doctors today to look at it. I took pictures too. It was disgusting.

Since I didn't have my reciept the store wanted to charge me an additional $2 for the exchange since I didn't have my reciept. They could scann the merchandise to see it came from them, package never been open, etc. I'm getting the same product just a different size. They call the LOD and he said no because of no reciept and gives me a 800 number when I ask for his supervisor. I asked for the regionals name which he refused to give along with his last name, stating it was against policy to give out that info. I called the 800 number and they wanted my full name with spelling which the store wouldn't give out, my address phone number and e-mail address which I feel is discrimmination that I can give him all that info but it's against policy for the store associate to give me his last name.

He wouldn't accommadate me over two dollars so I asked for his supervisor and the name of the person in charge of customer service for the coorporation and they said they couldn't give that out. Again they have all my info. If I was exchanging the item for a different item maybe I would understand but I wanted to exchange it for the same item just a different size. What happened to customer service and common sense? Who do I need to speak to to make the exchange?

Since I didn't have my reciept the store wanted to charge me an additional $2 for the exchange since I didn't have my reciept. They could scann the merchandise to see it came from them, package never been open, etc. I'm getting the same product just a different size. They call the LOD and he said no because of no reciept and gives me a 800 number when I ask for his supervisor. I asked for the regionals name which he refused to give along with his last name, stating it was against policy to give out that info.

I called the 800 number and they wanted my full name with spelling which the store wouldn't give out, my address phone number and e-mail address which I feel is discrimmination that I can give him all that info but it's against policy for the store associate to give me his last name. He wouldn't accommadate me over two dollars so I asked for his supervisor and the name of the person in charge of customer service for the coorporation and they said they couldn't give that out. Again they have all my info. If I was exchanging the item for a different item maybe I would understand but I wanted to exchange it for the same item just a different size. What happened to customer service and common sense? Who do I need to speak to to make the exchange?

The next day, I was in Target and this very item was marked down to $244.88. When I took my receipt to customer service, I was told that they do not refund the difference on clearance purchases. I called their Guest Relations number and escalated 3 levels of personnel. Nobody was willing to credit me the difference of $105.11. I have never heard of such a ridiculous policy.

Why would the sales person not inform me that the next day my purchase would be 30% less. I don't need this kind of Guest Relations! From now on, I will take my business to Wal-mart or K-mart where they still treat the consumer with respect and appreciate a customer that spends thousands of dollars each year.

With tax, the difference should have been $114.06. This is the amount that should have been refunded and was refused.

I asked the clerk in the store if it was possible to get the refund credited to my debit card which is the same account the check was written from, but to no avail. The customer service person and the supervisor both kept telling me that they have guidelines which I don't have a problem following if I can see them in writing or displayed in the store.

I really need someone to tell me how is it justified or is it even legal for Target to deduct their money from my bank account immediately and make me wait at least 8-10 days before I can get a refund when such a policy is not displayed in the store nor on their receipts.

8 days after the wedding ceremony & celebration, and only 2 days after returning from our honeymoon we gathered all of the extra or unnecessary items, originally purchased from Target, and took them to the Target store. We were hoping to return these extra, or unnecessary items and exchange them for Target store credit with which we could purchase other, previously uppurcased items off of our wedding registry.

After a friendly greeting and explanation of our intentions we were informed that only a few of the items brought with us that day would be refundable for two reasons. First, any items that were over $20 and without a receipt, were not acceptable - not for a store credit, not for any type of restocking fee - NOTHING. Next, we had two items that had gift receipts that were more than 90 days old. Because these items were over $20 & were accompanied by receipts more than 90 days old, they were not to be accepted by Target AT ALL.

I explained that we received these gifts one week ago at our wedding, on May 30th, 2008 (date listed within the Target system on our registry). I asked how it could be possible that our guests could purchase these items early, include a gift receipt & the items still be non refundable for a store credit minus any restocking fee? Crystal informed me that our wedding gifts were purchased too early and that although the items are still currently sold, at original prices, through Target, there was nothing she could do about it. She actually encouraged us to go back to our wedding guests, the gift givers of these non-refundable items, and ask for their credit card information, that way she could pull the receipts out of Target's system & see if there was anything we could do.

I informed Crystal that going back to a wedding guest & asking for their credit card information would be extremely rude, not to mention tacky. She suggested that we LIE to our friends and family, tell them their gifts were broken or defective & get their information that way. WOW...!

After all that they requested, and rejected, which I feel was a considerable waste of my time and efforts they issued me a target card. If this is what happens when you make a purchase return I will not encourage any of my friends or family to shop at target. Embarassed, frustrated, and humiliated. I wasted gas, time and money.

They refused to do anything for me. Now I have a defective product that I can not even give to charity and they seem to have a employee scam going on, since the refund could not have involved the product since I still have the worthless product. I reported this scam to the corporate office and they said the money has been refunded and there is nothing they can do. How about honor their return policy and treat ME like the honest citizen instead of the criminal? I am going to make sure everyone knows what a risk they are taking when shopping at this store!

Loss of 43.29 plus over an hour of my time and prolonged increase of blood pressure.

No one in the store has any answers as to when the bike will be in. I also went to a Target store by the place I work and guess what. No bikes either. I aslo contacted the stores customer service and the answer I received was Oh, I don't know When I asked to speak to a manager the customer service clerk wanted to to walk across the store and some how find him by my self. I said well if that's your idea of customer service then never mind and I'll take my money some where else. The whole situation leaves me wondering if the whole advertising of a good sale is just a way of getting customers in to buy some other non sale items.

Well this situation of course leaves me very frustrated with the store. Not to mention wondering what other poor customer that drove all the way to the store might go through also. Gas these days is not cheap.

Money can be tight when raising a family. If only we could exchange these 'Target only' items for something our baby can use. NO way, says Target. Target is profiting well from their incredibly tight return policies. The returns dept. assures us that the policies will be tightening further in the near future!!

We went to return it at Target and they said they can get us the manufacturer and I told them that I can't believe they themselves wont stand by the product they sell. I was told there was nothing anybody could do. So now we are stuck with a piece of junk that Target got #250 for. Well they now lost me and my family as a customer. I did buy my clothes/food/products there. Goodbye Target!

We lost #250.00 due to an issue that my children can not understand. If a individual sold me this product they themselves would have responsibilities or would be charged with fraud.

A call to the store left me baffled at their lack of customer service. The woman who answered the phone was rude to me when she found out I wanted to speak with a manager because I had a complaint about one of their employees. I was hung up on twice. When I called back the same person answered with an attitude when she recognised my voice. She was reluctant to even connect me.

The store manager was no help what so ever. In this day of economic tightening you woulod think they would want customers to shop there. They lost several customers because we are spreading the word on how we were treated by more than one person on that stores staff. It was a valuable lesson in how to treat people that her great granddaughter saw that day. The store manager did not even care that they were treated with such disrespect.

Unfortunately, Target has refused to allow me to return or exchange it, because we are 2 weeks past the 90 day limit on their receipt. This is a mistake on Target's part, because I will never buy anything that costs more than a few dollars from Target again, I will avoid shopping at Target whenever possible, and I will also make sure my friends are aware of the inflexibility of Target's return policy. Target's policy of never making an exception is counterproductive and unsupportable. Other major retail chains are willing to extend themselves on occasion to retain the loyalty of their customers, in consideration of past business and in the interest of potential future business.

I'm out $85.39, and I have a nearly useless vacuum which I must now replace.

Target needs to POST the return policy CLEARLY at CHECKOUT. I would have never known all the nuances of their return policy (e.g doesn't matter if you have the receipt and they may not give you the full value of the item if it has been on sale since you bought it even though you paid fullk price, nor the 2 item return a year maximum a friend just told me - without my attempted return today and sharing the story with others that made me research the details of their return policy.

Pair of jeans ($30) were not able to be returned because it was after the 90 days and Target did not show them as part of their active inventory any more.

Well, he gets home tonight and sets about to build the set...and the bag numbered #1 is totally missing. Which makes the set basically worthless. So, my husband and I said we'd run out quickly to Target to make an even exchange for him. He no longer had the receipt because he said he only bought 2 beach towels and the Lego set...he didn't think he needed to keep the receipt, so he had tossed it out. PLUS, he paid cash.

I get up to the returns counter and the girl tells me that because its an item over $20.00, there is nothing she can do, saying that the computer locks her out if its over $20.00 without a receipt. I said, "But I just want an even exchange". I got the "sorry, there's nothing I can do". So I even explained that he's leaving in a week for a year in Iraq and that by the time I contacted the Lego Company, he'd be in Iraq! She repeated there's nothing she can do.

So I walked away...mad and near tears. Then I decided to go back and speak to a manager. She got one who came out and this guy of all about 20 years old, tells me the same darn story. The guy says, "Well, that's not my problem, but I can't do anything about this without a receipt. Did he use a credit card?" I said, No, he paid cash. He says, Sorry, I can't do anything."

I use to love Target and defend them to those who hate them. But no more.

I went to 3 different Target and I go the same story, THERE IS NOTHING I CAN DO and off they sent me with a broken blender worth $35.00. Its not the money it's the fact that they changed their return policy when before Target was so cool about the returns and exchanges. Not only that but the employees are rude now, like if they are doing you the favor. Target has established a loyal consumer base and now they are taking advantage of the people that shop there. This is wrong and Target has just lost a very loyal customer, I will tell all my friends and family. Companies like this should learn that consumers have the power to make them successful and turn their backs on them. This is wrong and I am disgusted by the treatment Target has taken.

I now have two replacement brushes worth $28.00 I can not use.

She told me there was nothing that they could do unless I found the receipt. I grew up in a union family and have always detested Wal-Mart. Well, when we walked out of Target today I told my daughter we were going to Wal-Mart. She said, But you hate Wal-Mart! Not anymore. I'm done with Target. If that store is not going to take care of its loyal customers, them I'm no longer going to be one!

I emailed the site. I received an email to call them and they would assist me with my password. I was told by Holly I have two email addresses that are the same with two different passwords. She ask me to give her a password. She indicated I had looked at a book. I said, months ago I was only looking. Then she said, I have corrected your password but the pizza boards you were looking at are now ordered and being shipped. I log on and saw I was being shipped 4 pizza boards at $99. The shipping and the taxes bring the bill over $174.00.

I became very upset and told her I did not want this order I was looking at them. She indicated Target added one click shopping you click you order. I told her I did not order I was stuck because of the password. If I had not called to assist me with the password, the order would of never be placed. Holly generated the order and refused to stop it. She told me I have to allow it to be delivered and refused it by call back the carrier to come and pick it up. I did not want the hassle. I complained again she refused to stop the order and said, all charges will be credited to your card once we receive back the packages.

After this call, I called again and spoke to Jhomar P. who indicated she cannot stop it. Neither of these representatives tried to research or get help with this situation. I was then told I could call the (800) number and they would call and have the package picked up. Frustrated I ended call. I emailed both of the responses on the call. Later that evening, I called asked for a supervisor only to get someone posing as a supervisor. She indicated ordered shipped, I cannot stop it. It on the electric train to the shipping dock.

I was so tired by that time. I told that I do not want to deal with packages and would have them picked up. She indicated second rep Jhomar advised me incorrectly. I would have to call the delivery service and have packages picked up. When they get the return I would have all charges removed from my card. I am so discussed that no there tried to do more. Basically they all patronized me, and did not care. They each followed the script. I now have to deal with this issue and I hoping that you can put something out there that will alert the public regarding this website practices.

I see today there is deliver on its way. Frustrated with customer service not sure how to handle this.

I mentioned that the disc had a sticker proving that it came from Target, at which point the manager hinted that perhaps I, a 50-year-old professional, might have counterfeited the sticker to make an extra few bucks on a disc I had stolen or purchased elsewhere. I gave them the DVD (what am I going to do with it?) and walked out.

The sad thing is that big stores like Target drove small businesses out of every town in America with lower prices and liberal return policies. Now that they have succeeded at this, they are going to start treating their customers [poorly]. Enjoy your greed, Target. I have a Wal-Mart, Costco, and Sam's Club within easy driving distance. Not necessarily better choices, but a fair return policy is a competitive advantage, and the message needs to be sent.

We went to customer service and they were so rude about it. They said they cant issue a store credit or refund because we didnt have a receipt. Our guest didnt keep the receipt. My husband and I brought target business and they treat us like we were a nuisance and should have known to ask for receipts. I guess I needed to include it on the invitation. We tell brides to be to steer clear of target. I wish we did.

No return on any merchandise over $20. Now there are 3 crock pots and 4 food processors up for sale on Craig's list.

The clerks, store manager, and regional operations people that I talked to were all extremely unhelpfull and told me that there was absolutely nothing that they could do for me and went as far as to say that it was my friends and family's fault for not giving us the gift receipts. We had gifts from several other stores, all of which were very helpful and went out of there way to accomodate us. The thing that upsets me the most is that we did Target a big favor by choosing them for our wedding registry. Then when it came to be their turn to help us they were horrible to work with and they really screwed us over. I haven't set foot in there since and hope to never go in one again.

We were stuck with over $300 worth of gifts that we don't need or that we have two of.

So, my husband and I loaded up our car with all these duplicates and drove to target. We filled 2 carts full with presents that needed to be returned. It was then and ONLY THEN that we were informed of their return policy which states that you MUST have a receipt or gift receipt to return items. Put your self in my shoes for a second. I am a bride; I have 10,000 things to plan for a wedding and TWO receptions. How am I supposed to be responsible for collecting receipts for all of my wedding gifts- that I registered for! I have already made their company thousands of dollars on gifts and gift cards that over 500 people have bought us.

My husband called the corporate office of Target and Spoke with Beck (a corporate supervisor) where he told us to "call our guests, find out who gave us what, and ask them to go to their local target and print out a receipt for us." ARE YOU KIDDING ME!!?? So, I am expected to call every one of my loved ones, thank them for going out of their way to look up my registry to bring me something, and then tell them that thanks but I am returning it so I need you to go back to the store so that you can get me a receipt!

So now I am stuck with 3 crock pots, 2 microwaves, 2 irons, 2 blenders, and things THAT I DO NOT NEED TWO OF! I don't even want cash- all I'm asking for is STORE CREDIT so that I can return what I don't need duplicates of and spend the money on other things that we need as a newly married couple. I have friends that get married every single weekend. You better believe that I am calling EVERYBODY I know to let them know of this RIDICULOUS RETURN POLICY. Nobody will register with them from here on out. I will make sure of it.

I have also found employees within the company when asked are often unaware of this ridiculous return/exchange policy. I will never register at this store for anything and I am telling everyone I know about the enormous headache they are in for, when registering and attempting to return/exchange merchandise from target. Word of mouth is one of the best advertisers and this company rates very low in my views.

I am stuck with brand new merchandise I cannot use, and gifts that are a waste due to the return policy you have. I will never shop at this store again, and I will tell everyone I know about their horrible policies. When trying to email my complaint to Target they said they would look into it and I would hear a response within a couple of business days... No response ever given!

Manager said he could not do anything. He did not like policy and that it caused problems for him at the store. He told me to contact corporate about it. Said that he had seen things happen or policies change. He said that the CEO read all the emails and that the store received reports back from corporate. I looked on Target web site but could not find a phone number. Sent a complaint to customer relations. Today I received a reply from Jason -no last name- and it just restated the policy.

Jason suggested we contact the gifter and have them come to the store to do a credit card look up. Not very feasible. These were church showers from my future son-in-laws family. It is not very proper to do something like that not to mention embarrassing for both parties. It would seem that Target just wants to make it as hard as possible in order to avoid a return. Also the registry shows multiples on the list of items bought but they won't accept that as proof. And there were items bought there that weren't on the registry.

She took duplicates back to WalMart, Bed Bath & Beyond, and Dillard's all with no gift receipt and none of those stores refused to honor the purchase. My daughter as well as others generate untold amounts of purchases at Target when they choose to register. It seems that they are using wedding, baby, and gift registries to promote their store and then treat the person who generated the purchases shabbily. Estimated $250. It was about 6 or 8 items at varying prices.

I have shopped Target for years, and spent countless dollars there- and never in my life have I been so disgusted with a store! After receiving a simple baby bouncer chair twice- off my Target registry (Babies R Us does not even carry the same item)- I tried to take it to the store, and have a store credit issued (1 hour drive from my home!!!!)- at which time I was told without the gift receipt, or original receipt- there is nothing they can do. For argument's sake, I did have the clerk scan the item to verify it was purchased at Target- which she did- and STILL I was told there is nothing she can do- no store credit, nothing. She went on to tell me had the item been $20 or less, she could issue a store credit. So... despite I'd deepen Target's pockets even more, I said fine, I'll take the loss, and the item cost $30, but I'll accept the $20 credit- only to be told AGAIN she could not do this. WHAT???????

So, here I am with 2 of the same item- and Target's only answer is for me to ask my guests for the receipt. I am terribly sorry, but I was raised with class, and I flat out refuse to return to my guests and request a receipt- it is incredibly tacky, and there has to be another way!- Especially when the item scans as a Target product, when the item was not listed on any other store's registry, and when the item clearly is exhibited on my Target registry. I simply don't see the mystery here. What I do know is I have told everyone I know of this incident- and believe me- TARGET- an unhappy customer tells 9 times (on average) more people than a happy customer. So what your company sees as a revenue saving policy has lost you some customers. I have many, many friends and acquaintances who are expecting children- and of child-bearing age- and I will never stop telling them of this inexcusable experience- all over a $30 product- and to register at a finer, more customer-friendly store like Wal-Mart or Babies R Us- where they will gladly issue a store credit for merchandise bought in their stores.

Lost trip of 2 hrs (with gas at $3.90/gallon)- and 2 gifts bought for $30/each- which have gone to waste.

I usually visit target 3-4 times x per (used to)I will never spend my money there again and I will tell everyone I know not to buy anything from target ever again.. I might even go out there this weekend to protest.....join me!!!

I was so angry I told them to keep it and walked out. My regret is that I didn't keep the dress and donate it to a good cause.

I took it in to Target at the end of March, 2008 and was told by the employee that it did not come from Target. She even said she had bought one online and had to return hers. I called my friend back and asked where else it might have been purchased from. She located the receipt and indeed it was purchased at Target. She sent me the receipt and I again returned to Target to return the machine and was now told the receipt was expired. If I had been told the first time I was at Target that this was from their store and that I needed a receipt, I could have expedited the process.

If you happen to see me driving down the freeway with my DO NOT SHOP AT TARGET sign on my car, give a wave.

When you finally are able to track down an associate they explain to you that the shoppers forget to plug them back in. Since when is it the responsibility of a disabled individual to bend down and plug in a cart?

The reason I am writing today is because I am furious over an incident that happened to us yesterday. When we entered the store we were faced with the usual dead carts, I asked to speak with a store manager ( Lorraine) I explained to her my dismay that now after having walked all the way into the store my husband and I would not be able to shop together as planned because of the inoperable carts, she apologized and said they were working on a system to make sure the carts were plugged in, she then sent another manager Theresa to bring us a cart she assured me was in working order ( as this was something we had experienced a few times before, a cart that appears to be fully charged only to break down and leave my husband stranded in the middle of the store with no one to help him).

My husband and I took this cart and shopped together for about 45 minutes, seperating to go to different sections of the store. While I am shopping in the ladies shoe section I hear a teenage girl who works at Target giggling into her walkie talkie that she needs assistance from someone because a crippled guy has a broken cart and needs help. I cannot tell you how hurtful and callous it is to call someone who is coming into your store to spend their hard earned money something so deragatory.

Upon hearing this I went on a search for my husband where I had to help him myself. All this took about 15 minutes, upon exiting the store with our purchases my husband and I passed the offensive teenager and her 2 other co-workers laughing and giggling on a broken cart. I hope that those young girls as well as those in charge of customer relations at Target never have to use a cart for more than just the humiliation and amusement of a disabled person.

My husband and myself were not only embarrassed but my husband had to then walk from the middle of the store because the cart was broken. Then he had to pass a bunch of selfish little girls giggling at his mis-fortune.

I have NEVER heard of not allowing a store credit when a perfectly good item is returned without a receipt...not only that, the ATTITUDE the employees had was PATHETIC. I told my husband to never buy another thing in that store..then called my mom and told her the same thing. I am very disappointed in Target's policy...especially when we had the debit card which enables them to pull up the original receipt.

We traveled less than two miles down the road to the Super Target to try again, hoping for a nicer person behind the counter. He swiped the debit card. we got our money back...and off we went...same company...same policy...same system....I know Target is a popular store..but I can assure you that I'll never be back! Will make the extra ten minute trip to Wal Mart...worth the extra gas money!

On 5/13/08 I stood in line at the Target Store in Westborough, MA. While waiting, I read the posted return policy. When called to the Service Desk I told the clerk it was a give and I did not have the receipt but a store credit would be fine. The DVD was in it's original unopened cover. The clerk put in the item # and the DVD came up as $24.99. She said, I'm sorry but we can't give merchandise credits for anything over $20.00...that it has been store policy for a year. I said this policy is not posted. She said there was nothing she could do! She told me to keep the DVD and give it to someone else!!! I told her to keep the DVD, that I had no use for it and no one to give it to. I am a very unhappy customer. POLICY NEEDS TO BE POSTED.

I then asked when could I be back later on that day to pick up the bike. I was then told that the person that fixes the bikes would not be in until next week on Tuesday. It was Friday and I was crushed as I had wanted to go bicycling with my son on the weekend. I then agreed, still rather dismayed at my inconvenience. I submitted my name and phone number (cell) in order for the store to call me when it was completed. That Tuesday came and went so I went to the store on that Wednesday, since I was in that area. I gave them my receipt and the fix it/service ticket. The store staff could not locate the bike! I started to become very upset, then the bike was located.

The store manager then told me that the bike was still making the loud noise and he offered me store credit. I asked if there was another bike exactly like that one in the store. The store manager indicated that there was not. At that time I then stated that I had been patient and followed all of the store policy protocol and now I have wasted my time, efforts and my gas. I then insisted on a cash refund at that point. The store manager, sighed and then refunded my money. I was perplexed by this interaction for a refund that took a week to get and I was very upset because I had felt like I was victimized for having purchased a defective product. I had told my self that I would never be treated like that again by a retailer.

I then went to Walmart and purchased a beautiful electric green Next Bike for my son who was very pleased. I had completely sworn off Target Stores for good and I kept this vow for over 8 months. Now, when I would shop at Target, I would usually drop about $100-$200 per month at that store. So I felt like taking my business and consumer dollars elsewhere was for the best until....On 5-10-08, I attempted to return a Maybelline Mascara that I had purchased at Target on 5-6-08. It was opened and I always buy this particular mascara. However on this occasion, the mascara appeared to defective. It was very clumpy and unusable. The item was only a mere $6.29 and my total purchase was 68.15 (with taxes) for my other items. I paid in cash.

I was very dismayed at my experience as the return clerk stated that the package was open and therefore could not be returned. I explained that I was a very good customer and noticed that the formulation was somewhat different and that I could not use the mascara. I had my receipt to indicate that I had just purchased the questionable item. The clerk then informed me that target cannot accept opened items. I asked if that was the case even if the product appeared defective. The clerk indicated that was the company policy. I then asked to speak to a manager. Carlos came to the register and repeated the same rhetoric. The manager then proceeded to show me on the back of the register receipt that states, All returns & exchanges must new , unused, and have original packaging and accessories. SOME items cannot be returned if opened.

I wondered why the return policy was so vague and I questioned them about the defective merchandise that they were obviously selling. After all was said and done, I was NOT granted my return for a meager $6.29. I am very unhappy at my experiences with Target and I very repulsed at the fact that on these two return incidents I was felt like I had to defend my rights as a consumer. I actually felt criminalized and by all means I am not. I am a public servant (social worker), mother of three children, graduate student, and by all means a very law -abiding citizen. I am surprised about how poorly Target treats it's consumers.

I really wish Target the best of luck, since as a consumer I am now afraid to shop at TARGET due to the fact that I may be held liable if a product which they sell for profit is defective then the burden is placed on me to live with it and not even feel as if I can return it. This is a poor practice and customer service has fallen to the waste side for this company.

Lately, the company has been calling me on an average of every 2-3 days trying to force me to make payments over the phone. I have told them several times that I will not pay a processing fee to make a payment over the phone; I make all my payments at the store. They say that they can set up a payment plan, but you most make a payment on the same date every month; which is a promise I cannot make at this time. What are my rights as a consumer for the continous phone calls I receive from the company? I have told them that the constant phone calls fall under the category of harrassment and that I will be writing to you and my local Attorney General.

At the register, when the item scanned for $3.69, I informed the cashier of the difference; the cashier suggested that I was mistaken, and had either misread the label or had read one for a different item, clearly implying that I was either senile or **. When I did not relent, she called for an associate to check the price. He came over and took the item -- but what I watched him do, instead of walking back to the grocery section to check the shelf label, he went over to a different register and scanned the item, then came back and announced that the shelf label said the price was $3.69. When I still insisted that was incorrect, he told the cashier to ring it up for $3.49, which she apparently proceeded to do. After I got home, however, when I looked at the receipt, I saw that I had been charged the $3.69 price anyway.

This is not the first time that I have caught Target Stores charging a different price at the register from what is displayed on the shelf label; and their employees display an attitude of contempt and disdain for any customers with the temerity to object to this ongoing corporate petty fraud.

Unfortunately we had also gotten gift cards that we had to spend in there but you better believe Target will never see another dime of my money and I am telling everyone I know about my experience. (I know alot of people). We are also discussing with the local news affiliates and general media to see if we can get them to do a story.

During these tough economic times every penny counts and we as consumers have every right to take our business elswhere as I am sure most people on this site have done. Bottom line is do not deal with Target. If they changed their policies today I still would never shop there again. We were stuck with multiple items that our baby will never need.

I was not only disgusted by the way they were at fault for letting this happen, but the way I was spoken to on the phone and treated. I was told too bad, now I am stuck with the 3 bouncy seats waiting for friends to have babies so I can pass them off. So advice to others, either register at Target and make sure to be tacky in telling your family/friends to include a receipt with your present, or don't register with them. I would never advise anyone to register with them given they can't regulate it, and everyone blamed it on a system glitch that nothing could be done about. Plus, they were rude and I felt I was being talked to like a child.

He did not write an incident report.I have since learned that this is a Target policy. He did not offer to call the paramedics.He did not ask about my son. He did not offer an apology. When I asked why this Target placed a plastic covering over the child seat he said it was because this was a high risk store! I have spoken to several Target representatives and no one seems to be interested in actually fixing the issue. As a customer I expect a consistant and SAFE experience. If I had not found the same extra large cart in ever Target store(including the one that my son fell in),I could have made other arrangements for my childrens. My main concern is Safety. It should be Target's as well. Not if we are going to sue them. I would like anwers. Solutions not excuses. Target has everything excecpt for compassion and responsibility. I am very dissapointed that our favorite store doesn't care about us.

My son has a cut over his eye and Target will miss the $8000 that my family spends there annually.

I was told that the new card that I was issued was not any good even though Target nevery tried to contact me to warn me about closing the account. Because I had a credit limit of 12,500, when they closed my account without my knowledge ... my FICO score experienced a huge drop. Target told me that the only way that I could get another card would be to re-apply as if I was a new customer applying for credit for the first time. This would of course cause another FICO penalty for opening a new account.

My credit score dropped because of Target closing my account. I am trying hard to use my cards responsibly, and maintain an excellent credit rating. My credit score can also be penalized if I have too many accounts open at the same time. When I cannot afford to run up my accounts, I stop spending. When I have money again, I use my credit cards responsibly and spend within reasonable limits. Target (as a credit card issuer) should be more willing to work with their customers who use their credit responsibly and always pay their bills on time.

Instead, Target did significant damage to my credit score because I only use my credit cards when I can do so responsibly. Target should have sent me a warning letter that they planned to close my account if the inactivity continued. They made no effort to do anything except send me a card that I could not use any more. The truth is that credit card users get punished when they spend too much, AND when they try to handle their dept and credit card usage responsibly.

So, not only could we not get a credit, we were stuck with these gifts that we have no use for since we have already received 2 or 3 of them! I told them that they could look at my registry and see that I received multiple items. They simply said, Sorry, nothing we can do, call the corporate number, it's annoying to us too. One girl at customer service said that they get two or three complaints daily. I have always shopped at Target, and thought that it would be a great place to register because of the large selection.

I am very disappointed that my husband and I went through all the effort of registering with Target, that our friends and family spent thousands at the store, and when we needed their assistance, they turned their back on us. The $20 return policy is completely ridiculously, but what I find even more absurd is that having a gift registry did not help us one bit. We will definitely be warning our friends about Target and encourage them to register elsewhere. Who would have ever thought that I would choose Wal-Mart over Target for customer service? Big businesses need to realize what made them big to begin with... the customer!

The girl scans the skirt and says, oh, I can't take this back at all because it is over $20. You got to be kidding me. You mean to tell that if someone gets a gift that is over $20, you guys will not return it. She said, NO. I informed her that technically this item is only $19.99 and she said well with tax it is over $20. WHATEVER. I was quite annoyed at this point and told her to return the shirt. As she was doing it she mentioned that if the item was bought on credit, we could look up my husbands card and find the transaction. You just need to know the card number it was purchased on.

We did do that and I did get my money back for the skirt but still will not be returning to Target. If he would have payed cash, Target would have sent me packing with that skirt. That is not right. I guess that is why Target puts out all those commercials trying to get customers because with a return policy like that they must be loosing customers like crazy.

I called their corporate office, and they told me I should have told my guests to include the gift receipt. I asked them if they thought it was proper etiquette for me to tell my guests, when you buy my gift, make sure you put the gift receipt in there? They then asked if I could ask for the receipt. I again replied that I didn't think it polite to inform my guests that I was returning an item and needed the gift receipt. I did not ask for cash back, but store credit and it would have been of no economic consequence to target! One manager was EXTREMEMLY rude, most desk clerks were apologetic but could not do anything to help.

I went to the trouble of registering, to try to minimize duplicate gifts, and ended up opening several of the same gifts at showers (embarrasing). I was stuck with duplicates I could not use. I had to enlist the help of friends and family, who now can not make a return to target without a receipt for an entire year for helping me out. I solicited several thousands of dollars in business for target by registering for my wedding and they had a problem with returning <$200 worth of items, when I was only asking for store credit! I am not planning to do business with target and I have told everyone who I can think of that they are a poor choice for any type of registry.

There was no economic damage to me; however, if they charge all their customers a fee after a card is paid off - they are ripping of the public.

I had come with my two boys to pick out scooters and a shopping list and was planning on spending a couple of hundred dollars that day. They lost my business forever over a $3.99 pair of boys shorts. I will tell everyone I know about this experience and will ask that no one buys them gifts at Target again because of their rude, unreasonable return policy.

We were out of luck and stuck with the items. I feel that this is not only unfair but demonstrates a lack of customer appreciation. As the gift recipient, we are not in control of whether or not we get the receipt and after 4 showers it is difficult to know exactly who gave you a particular item. According to the CSR at Target, Target has developed this new policy to cut down on returns without receipts however it was my understanding that Target suggests the gift registry to help with gift returns. This has NOT been the case.

Well the policy has been in place for several years, but it should be posted at all the checkout registers. We will never shop at target again

Each box was about $27.00, so we are out $54.00.

I would far rather take the loss on a gift than be impolite enough to ask a gift giver for a receipt. Target would clearly rather take the loss of thousands of customers than come up with a consumer friendly return policy. Target's policy of treating everyone without a receipt like a thief is absolutely insulting. I will no longer be giving them my business and I will tell anyone who will listen about my negative experience with them. There is a Target close to my house and I have enjoyed shopping there in the past, but from now on I'll be driving right past it and hitting the Walmart that is a few miles further up the street.

H

I am stuck with 3 bassinets, 3 baby bouncers and couple other items. Each box clearly states that they came from Target. I have exhausted all avenues trying to get someone to help me and all they can say to me is SOORY. I would like to advice expecting parents not to purchase any items from Target.

Target state that it is their policy, and there is nothing that they can do..Can you help me?

i told her worry not i used my target check card and a return wont be a problem.boy would i get the surprise of my life!when i went to the store i asked to exchange the product tha was in all of its original wrappings i provided my check card that was suppose to record all my transactions since i had explained to the girl that opened the account i was horrible when it came to keeping receipts she had assured me my account would solve this problem for me,i was told i would not be able to exchange it i was basically told i was stuck with it

i then assured the clerk it was their product and she could keep it and i left it with her i find it appauling that target would leave its loyal customers holding the bag in the toughest economic times we have ever seen in my generation but i want target to know i spent $2600.00 for christmas in their stores and not only will i not shop their stores any more i will see to it that all my family friends and coworkers know to stay out your stores especially the electronics section

$80.00 is five hours of work for me i have no children and i shop alot but i just lost one of my favorite places to do it

Someone is making lots of $ off of an awful CD. Free advertising for Target on bad customer service.

Additional charges of $45.00 had been added to the bill. When questioned about these additional charges, the customer service representative said I had been contacted by phone and mail previously. There were no messages from Target on my phone, nor did I receive a previous letter to my knowledge. The supervisor refused to remove the $29.00 return fee even though it was clear that an honest attempt had been made to pay on time. My checking account had sufficient funds to pay the bill. Had I been informed right away, I would have been able to correct any mistakes made in payment. Despite an excellent credit history with no previous late payments, the supervisor insisted that I pay the $29.00 late payment fee. This card will be cancelled and Target has just lost a loyal customer for life.

After a rude comment by the representative Rudy(How Ironic) Chicago, IL Addison location, I proceeded to tell them I will never shop at this store again and will inform everyone I know of their crapy policy. Their are many department stores to choose from so its not a big deal to me but I spend at least 500 a month on different items and prescriptions and its their loss.

I was told there was nothing they could do (or would do) for me. I just left in disgust. When I went to Macy's a few days later, I purchased a higher quality knife set for just a few dollars than this rusty Kitchen Aid set and they even had the same Kitchen Aid set for much less money than I paid at Target. Lesson: Stick with Macy's, you cant go wrong.

Ended up giving the knives to a local charity and took a tax write off.

I said to the CS man, You must get a lot of complaints about this policy. His response, Yes. We do. A lot of complaints.

I spoke to an on-floor worker and a manager, both were ultimately unhelpful. The manager the least helpful of the lot. A person she knew approached her before she finished with me (rude) and instead of asking her to wait one second, she went off and had that conversation, leaving the CS man to finish my (lack of) transaction.

I've heard people complain about Target's ridiculous policy before, and now that I am experiencing it first hand I will most certainly be among those who have written this chain off for their unfair behavior. As the sole buyer for a family of six, I previously did a lot of shopping at Target, preferring it to the Wal-Mart conglomerate. With this policy, I'm sure they are going to lose a lot more customers than just my family. I hope they feel it as hard as this $27.99 loss is to a single income family of six.

Even though we did not have the gift receipt, we did have our registry printed out, clearly showing that the item was fulfilled. I cannot understand why this information would have been sufficient for an in-store credit. The package was unopened and in the exact condition it was purchased. The assistant manager was very helpful and explained the policy to me again which I appreciated, but did not agree with. She offered for both of us to call Targets customer support department and see if we could reach a resolution. Unfortunately their customer support department was difficult to understand and not able to offer any assistance.

Until our experience yesterday, my wife and I have been extremely loyal Target customers, spending about $500/mo at their stores. We registered for thousands of dollars worth of gifts for our wedding and were satisfied with our experience then, which is why we decided to register for our baby gifts at your stores. I work for a large retail company and I understand why Target has a policy on returned items. I think that their other policies are consistent with other retailers and are fair to the consumer, and them. This policy however is only going to create more negative customer experiences. They should enable the store manager to override this policy on a case by case basis.

If a customer does not have the receipt, but has proof that the item was purchased off of their gift registry, they should allow it. With all of the technology available, I dont understand why they could not retrieve detailed transaction information from our registry. It is not realistic for us to say that we will never shop at a Target store again, but I promise our spending will be reduced based on this negative customer experience as a result of their poor return policy.

I will be sure to share my negative experience with as many people as possible. I have several friends who are getting married soon and many couples who are starting a family. I will be sure that they are the first to hear about my negative experience. I also run a small website which has about 1,000 visitors a month. Im sure Target gets hundreds of complaints like this every day. When I did a Google search for targets return policy? there were over 4,600 results, which should be reason enough for them to reconsider this policy. Ive submitted an online complaint through target.com and will be extremely surprised if they respond.

I have lost $60 and an hour of my time.

I will take my business elsewhere, since the practice of this store is NOT consumer friendly. This is not a unique case; therefore Target Corporation will lose business as other customers begin to realize this tactic.

Well as you can guess they would not accept the return. Which I think is very bad business. Sam Walton used to test his stores return policies and if there was anything other than a 'no questions' return there was consequences for that employee and manager.

Target is closer but if a company doesn't make an attempt to satisfy their customers I want nothing to do with them.

The physical damage resulted in me feeling violated. I feel target does not care about its customers. The so called trained managers did NOT display trained skills in handling such a situation. It was clear to me that I did not matter and that my money was not mine. I feet as though I'm being robbed! The managers armeesha and antron did not want to assist me nor acknowledge my concern. I was looked upon by these managers and other sales associate as though I had no claim to my funds. I was ridiculed, mocked, and ignored by target's so called employees. I have never been so disappointed by a corporation such as target as of now. It was all in black and white, my check receipt was truly ten days old. (Target's policy) I am merely requesting a full cash refund in exchange for their merchandise. I am entitled to a refund. Shame on Target for making me feel violated, disrespected, and an unwelcomed guest. Target will NEVER get this opportunity, again.

They said their policy states it has to be under $20 if there is no receipt. All I wanted was the SAME product in a different color, they were able to scan it and see it obviously came from them and they refused to do anything. Their return policy is absolutely out of hand. If I had been trying to exchange for something completely different or return it for store credit, I could see their point a little bit, but this is just ridiculous. They have nothing to lose but customers if they keep up this poor quality of customer service. They are not losing money, they exchange the product, usually at a lower price than the person bought it for because they take the lowest sale price of the product in the last 90 days, and then they put it back on a shelf and re-sell it.

Now I have a food processor that doesn't match my kitchen that I will have to try and get rid of somehow and turn around and spend another $50 just to get the food processor we really want. The amount of time and frustration caused is priceless.

It is ridiculous, you can only return the goods to them when it has never been used. I will never buy anything in Target anymore.

At the store their employee repeatedly tried to get me to exchange it for one that would have the missing parts, even after I told them my problem was fixed without a new hard drive. Next, a second employee is called over to inspect the item for return. A few seconds later he turns to me and says that it appears that the seal was resealed and the Hard drive was not even a Western Digit, and I wasn't due a refund. At this point I was treated like a common thief in public, so I asked to see the hard drive and to my amazement it was an old used hard drive. I asked them how they could be selling used hard drives as new, and all I got was, "sorry sir I can't do anything for you." I asked for their Main Office number and left the store before losing my temper.

Back home I called the main office in Minneapolis on 3/20/08 at 12:30 pm and spoke to an Adam E. and told him what happened. He made the statement that it sounded like an employee must have not caught it when they repacked the hard drive before putting it back on the shelf. Then he had me repeat what happened to him as he continued to repeatedly put me on hold. After I finished, I was put on hold again, he finally returns and tells me to put it in writing and send it to him with a copy of my receipt and he'll see if there is anything he can do for me. I told him I would and hung up. Now after reading all the complaints about Target Stores I guess I'm going to have a hard time getting my money back. Any help in this matter would be greatly appreciated.

I wasted my time and gas driving back and forth (approx. 30 miles round trip), and I was also treated like a common thief in public and ripped off for $105.99.

I had no economic or physical damage, it is just the fact that, once a credit card transaction is done in the store and the store already have the information they can go ahead and do anything they want without notifying the person and that is wrong.

I emailed Target that I want a refund but have not yet heard back.

Unfortunately, the LCD cracked. I did NOT drop it or smack it. It JUST cracked. My daughter and I spent over 3 hours making calls and talking with Target associates in the Burlington Township store, who insisted that the insurance policy was void because, according to them, this was done through physical abuse. My daughter is 26 and no small children come into the house. THERE WAS NO ABUSE! I am now stuck without a camera when I need it (My next sale is March 17th and I need pictures). I have a $100 camera and a three year warranty ($20) that is of no use.

I am on limited income and my daughter is unable to work due to Still's disease. I am committed to a sale on March 17th (advertised, mailings etc.) and I am unable to show my products which affects the number of people who come to my auction sales. I have $500 invested in each auction. It is uncertain how lack of photos will affect the sale.

I am stuck with a duplicate gift. Target has lost a customer for the rest of my life.

I called and canceled my Target Visa card and am paying off my balance in full. If it is worth it to them to lose not only my business (will never shop there again), but also the income they made on my Visa credit card over a $50 microwave returned 4 days too late, then so be it. I have already told the 30 people I work with my story, several of them had similar experiences, and the rest will think twice before shopping there. My mom who is a Target regular has already resolved to boycott them. I realize that I will never get my money back for the defective microwave they sold me. Buyer Beware. In today's society, there are too many stores who want my business and will treat me accordingly. I refuse to give a dime to any company who acts in the way that Target does.

I helped Target lure customers (my friends, family) by purchasing their store items and then their not honoring the returns.

Sure enough. I called Guest Relations and spoke with 3 different people. I had a very hard time understanding anything they said because they all had the same accent. But basically, they said the same thing, there was nothing they could do. That is their policy. I will never shop at Target again. I will tell everyone I know about this experience. I could understand a policy for no refunds without a receipt. But I wanted the exact same product, same brand, just in a different color. The indifference I was shown by their Guest Relations department was deplorable. I hope that word gets out, and they lose an enormous amount of business. They have lost me as a loyal customer forever.

I am stuck with items that were gifts that I cannot use and cannot exchange.

I left the store without purchasing ANY items. My original intent was to go shopping there. But I really did not feel like going shopping after receiving bad customer service. I will give my money to Walmart now!

After 3 phone calls to corporate customer service, I was simply told there was nothing they could do. WHAT? I think there certainly is something they can do. And it is so simple.

I asked them to then ship it out to California, either from the store or the website. They said they could not do that. I was forced to embarrass myself and the guest by asking for the receipt. The person that purchased it is now in Europe for several months and has no idea where the receipt is. Most stores display a return policy if it is not the retail normal. Target does not display or inform customers of their return policy before purchase, nor did they inform customers when their return policy changed! This to me is fraud! Thanks for addressing this problem. Consumers need to be aware before making purchases there!

I left the store, went home to find my receipt and the item was purchased with the card I had given the clerk so I am uncertain as to why I would be told that my card didn't track this purchase. However with the receipt I can now prove it and will return the jeans now for a full refund and will never shop at target again. I spend thousands of $$$ at target yearly. They have lost a big customer but it doesn't seem that they will care since its obvious they don't care about their customers. I have never heard of a company that will not do an even exchange for the same merchandise- that seems extremely unfair.

I had to leave the store and drive home to find my receipt to prove that I had used the card they told me that I didn't use. So more gas to drive back and forth to the store and aggravation and despair for being treated like I am not a valued customer.

We receive a $49.98 coffee maker for Christmas from a relative who mentioned they purchased it from Target. We didn't need it and thought we could exchange it for something we could use. We didn't want to ask them for the receipt for fear of hurting their feelings. When we went to exchange it around Jan 5 2008 we told Taget's Customer Service employee it was a gift and didn't have a receipt and never used it. We were told they couldn't take it back without a receipt, plus they can't take anything back that is valued over $20.00 with out a receipt. I have never heard of such a policy that leaves the customer high and dry.

But we learned one valuable lesson NEVER SHOP AT TARGET!!!!!!!

I was embarrassed when this woman yelled at me for no reason.

So I contacted Certegy 800#, it was automated the 1st time and it stated it was protecting me from Fraud. I have never had any checks stolen, and they saw my Drivers License. I called back and talked to a live person, she stated she was sorry, but to protect me they could not reverse it, I told her this was my account, the account had been open for years, and she stated it has nothing to do with account, my balance, they were just protecting me from fraud. I said, so what you are saying I'm a liar and stoled my own check and license and my Granddaughter can go without a bed.

We are still looking for a bed, she is sleeping with her parents. We were embarrassed, humiliated in front of dozens of people when the cashier stated we can not accept your check.

At that point, I returned the items to Babies R Us for store credit, and simultaneously opened a new registry there. However, one of the diaper bags was a Target exclusive, at $19.95. So today, I brought the item (with the tag still on it that said $19.95), showed my license as store policy, and she proceeded to hand me $5.00. I said, The diaper bag cost $20, and she stated, Oh, well you don't have receipt and it's now on clearance. Do you still want to return it? I agreed because I don't have a need for 2 identical diaper bags. I will no longer purchase items from Target until they realize that someone who has a registry with the store or even an every day customer deserves the benefit of the doubt and an unopened, perfect condition item should be able to be returned without a receipt (especially if the item is on the registry.)

Lost $15 on an item because of policy, and fortunately was able to return the baby shower items to another store with a more lenient policy for returns or I wold have been out $150.

Upon looking at the tent, it was the same exact tent, same dimension, same company, same everything, but since it was a new season, they changed the UPC code on the product and marked it up. She told me she still couldn't exchange it. I tried to explain to her and ask why not, it's the same product, same exact everything? The store refused to exchange it. I then called the guess relations line, who proceeded to transfer me to the regional manager. Everyone for the most part was very cooperative. The regional manager did call me back where after her efforts, everyone still refused to exchange the damaged product. I then asked her if this is how they run their company? Nickel and Dime the little people? She stated to me she understood, and she agrees, but Target will not exchange the tent. What every happened to custom relations, making you customer happy, they even have a 90 return policy, which I was well within. I have worked in retail for many years. You can lose a customer in a second. But it can take 10 years to bring that same customer back. I will encourage everyone I know, to not shop at Target. Now I have a tent with a hole in its roof, that I cannot use.

Unable to have a proper working camera to take on our family's Disneyland Vacation. So I am out $94.79 because of a mistake by their store's employee.

The store manager (one of them anyway) was very nice, sympathetic, and I actually feel sorry for him, he must have to go thru this every day.

What a huge mistake Target is making! In trying to protect themselves from fraud, they will wind up ******* off too many customers. I will tell all of my friends never to buy anything at Target again. Listen, I used to own a computer store, and believe me i understand about returns and fraud. I always let my salespeople mitigate the situatuation, and if I got burned once or twice, it was well worth it for all the good will I in return.

Probably some big shot in the main office thought up this idea, and his underlings said, yessir! great idea sir! Morons.

They kept telling me I could not make a return without a receipt the only exception was anything under $20.00. I tried to be understanding and said if it was a product I could have gotten at any number of other retailers I could understand but this was made by Target, with tags on it and was still on their shelves. All I wanted to to was to get something else,from the same department, and would end up spending more money. I was told no.

I am stuck with bedding worth over $100. that I can't do anything with.

The damage that resulted is frustration at being unable to return or get credit for merchandise that without question came from Target because it is their store brand. I can't wear it either! This policy is senseless.

I personally just received a gift card from Target. I would rather give it away, shred it, or just let it expire before I shop at that ridiculous store.

I would have been over charged if I was not paying attention.

If this is their policy, it is very unfair and should be changed for the sake of their customers.

I am stuck with an item that is too big for my counter. I would have happily exchanged it for something in the store of equal value! The return policies are arbitrary and absurd.

I did ask him about a gift receipt and he specifically stated that the cashier did not provide one. He searched for the receipt and he cannot find it. THIS is stealing. People have had malfunctioning equipment and Target has this policy in place to keep our hard earned money. THIS is stealing. I had always shopped at Target and urged my family and friends to shop at Target by registering for my wedding and for the baby showers of both my children. I would suggest that people stop this now, as Target customer service reps on the phone, online or even by mail do not care. You have been warned!

I am out a $100 gift and priceless time and tons of frustration.

I never want to step foot in another Target store again, however if this problem is ever resolved I will have this gift card to use which is their way of forcing me back into their store. Target already has the money for the gift card, and now they are refusing to honor it. I think it is a scam. In addition, the customer service at Target is terrible. All they can say is there is nothing we can do. It is their mistake, but there is nothing they can do. When I was at the register today, the cashier said, "This gift card isn't working." They are telling me to call a phone number. I had to say, "Well, can you call the number?" She seemed to think I would be completely OK with the fact that they were not honoring my brand new gift card.

I wasted 100 miles in travel.

When explaining the situation again, I was told the same thing. I even told them I would accept store credit and they said there was nothing they could do about it and the system wouldn't allow it. This DVD set was still on their shelves, so it was not something out of stock. I then tried another Target and told them I didn't have a receipt to see if that might help, and they said no, that I was out of luck as they only will accept a return for less than $20 and this was $44. Even the managers only spout it's company policy rather than explaining why the policy is in place or working on alternatives that might meet each person's needs.

I suffered BIG TIME until I was able get the pain medication I needed.

Now I'm stuck with 3 sheets that don't fit. I had to go out and purchase new sheets for my son's bed.

I had to buy a seperate disc for $50.00 to keep their grandmother from having to make a trip to the store to refund her gift. She is elderly and can't make the trip in the bad weather.