Target Stores Reviews

The entire rack was full of this same backpack with a red sale sign for $9.99. I took a picture with my phone and showed the cashier. He called the supervisor, who offered me a 10% discount off the $24.99 I paid. I explained to her it was not just one backpack out of place, but rather the entire collection had this sale sign on it.

She went back to check and agreed but could only offer me 10% off the $24.99 because the$9.99 was an error. I declined the discount and asked to speak with someone else. Another supervisor came over, went and looked then said, "Yes, the sign is there but I can only offer you a 10% discount." I declined and asked for the general manager.

The general manager, Pamela, would not speak to me. But advised the supervisor to tell me the 10% was all they would offer me. So I asked for the corporate phone number and then I was good enough for the general manager to come and speak with.

But again the general manager tells me the same thing, 10% off $24.99 would be all she had the power to offer me. I declined and called the corporate office. The corporate guest relations advised me they "empowered" the general manger to make decisions. Really? She told me she wasn't able to help me beyond the 10% discount.

Bottom line is they did nothing but document the complaint. I have a picture with the red sale sign clear as day $9.99, but was charged $24.99. Not happy!

On June 15, I had not received an email saying that my product had shipped, so I called customer service. I was told that some items were "stuck" in warehouses and were taking longer than normal to be shipped.

I patiently waited until I finally received an email saying my item was shipped on July 18. By August 22, I still had not received my item, so I called customer service again. I was told that their computer system said that my item had shipped, but the service rep said that the UPS tracking number listed was not a valid one and the item was therefore considered "lost in shipping". She refunded my money.

My husband and I went back to the store, and oh my God, that’s when the real drama begun. They treated me with so much disrespect when I returned. The sales associates were rude, and the whole time the manager was right there on the phone, and didn’t even bother to get off to see what was going on. When he finally got off the phone, he still didn’t say anything to them about their disrespect. He gave me all these numbers to call. I requested a copy of the receipt, and was not allowed to get it. I called the guest relations department, and they sounded like they really didn’t give a damn. They just wanted to get me off the phone with a promise of a $20 gift card— Really!

They can keep their little $20 dolls with the way I was treated that was crazy. They made it seem as if I went home, bled in the bottoms, and bought them back. I don’t know what kind of people they think we are, but trust me I wouldn’t even waste my time going through all of that. It’s OK I will never go in there again, and I will make sure that I share this story with as many people as possible.

However, my wife wanted me to go to Target to purchase several household goods, so off I went. Partially due to the above problems, I went armed with a checkbook. I went to purchase about 300 dollars worth of goods, with over 40 dollars worth of coupons.

When I went to purchase, they could not process my check. They could not state why they could not process my check, despite my asking, and their computers supposedly functioning, and me having three forms of valid identification and receipts from my bank, dated the same day, showing my available funds to be more than sufficient to cover the check several times over. They had placed my coupons into an inaccessible box, and even confiscated two re-usable shopping bags. When I tried to complain to the store manager, I was told that he "couldn't do anything, and didn't know anything"- his words, not mine. This is the same store manager I had tried to deal with in both events above. I am inclined, at this point, to believe him.

I went to another Target in Leesburg, Virginia, and was able to make a purchase less than 2 hours later, using a check, with absolutely zero problem, meaning that I was able to verify that the problem is not with Target as a corporation, nor with my bank, nor with my process.

I called their 1-800 number right away and was told there was nothing they can do to expedite the correct ring to us even with it not being engraved (I figured this may be what was holding the order up). I am not an idiot. I have worked in a warehouse before and know these things can happen. They did not have a manager who had time to talk to me. I guess they don't understand how important a wedding ring is to have on your wedding day. So I asked them “If I returned the ring to the store, can I get a refund on my debit card?” They told me “No, it would have to be on a gift card.” Now what good is that going to do me when they don't sell jewelry in the store and cannot expedite the ring either? How frustrating! We are getting married and don't have his ring. They are simply saying there is nothing they can do. All they have to do is call the 3rd party shipper and explain to them the situation and have it expedited.

I have never in my life experienced as many problems with an online order as I had with Target.

To start off, they ship the items as they are available (I'm fine with that) and they charge you for the items as they are shipped (which I am also fine with, although it was confusing). What I was NOT okay with was all the ADDITIONAL charges they charged to my card.

My order total was $192.21 after the promo and a gift card. Target charged me an ADDITIONAL $348 dollars. When I contacted them, they stated that it was "stuck authorization charges" that the "charges are not going to go through and are only pending." That's all fine and dandy BUT my bank thought I was overdrawn so my debit card no longer worked. I don't know what "stuck authorization" charges are and I don't understand why Target thinks it's okay to charge someone almost twice as much as the original order amount. They never stated anything like that could happen before I submitted the order and needless to say, it caused a lot of grief with my account. It doesn't matter that the charges were only pending because my card gets declined. Ironically enough, I got an email from Target about one of my shipments being unable to ship because my card was declined. So they overcharged me, overdrew my account, and then said they couldn't ship some of my items because my account was declined.

They originally sent me an email saying that my bank would release the funds in 7-10 days. I told them that was unacceptable, that I couldn't wait for 10 days to get 348 dollars back (I'm about to have a baby for crying out loud, money is tight). After a long unhappy email back to them, they contacted my bank and released the "stuck authorization" charges.

I am STILL getting random charges on my account for this one order.

In addition, I was missing an item in one of the boxes that they said they sent (and of course they told me that item is out of stock even though online it says it's in stock), so they are refunding my money for that item (which means I lose the promo benefit).

They said they sent me crib sheets in a package and the tracking says it's been delivered but we've never seen that package. I called them about the package and they are telling me it's delayed. Why it says it's been shipped to my house if it's delayed is beyond me.

They told me that I had a package on the way that I had already received and so she had to put me on hold to have the shipping department "update" my order before they sent me ANOTHER set of drawer knobs.

I don't understand why a company that is so large and handles so much merchandise would have this many problems with an order.

When I have called and talked to them about the problems, they have been helpful in getting them fixed. However, I don't think I will be ordering from Target.com again simply to avoid this kind of hassle to begin with.

Side note: I'm still waiting on that delayed package so who knows if there will be more to complain about later.

I now have a $150 product that I can't use because it is too small to fit my patio; it can't be safely attached to the ground, and I can't return it.

They sold it to me in early April and now in July won't allow me to return it. ALL that they were able to do was offer to give me the manufacturers' name and phone number. I have taken many business classes and cannot understand how this would help me. By the way, they also couldn't explain how this info might help.

Everyone was very polite while reciting the company policy, but I'm still out the money and very unsatisfied.

I called customer service (which is a JOKE), and found out that I should have clicked their little button on the bottom that says "buy both" (really?). Anyway...

Okay, I didn't click their button, so I figured they could correct the mistake easily enough, but no. They cannot help me whatsoever. I received the runaround for over an hour for them to tell me there was nothing they could do.

On July 19th I hadn't received a follow up phone call or email. I called again and was told that my order was "stuck in the system". This time I spoke with Joseph S. He told me that there wasn't anything they could do. He could not provide me with a contact number for the warehouse and when asked to speak with a supervisor I was placed on hold for 10 minutes until he said that his supervisor was busy on another line. I tried to get a straight answer from him on how this issue was being handled but got the run around. He could not provide an answer to who was taking care of this issue or when my order would be shipped out.

I called again on July 25th to get my money refunded since the items still hadn't been shipped. I was told that they could not refund my money because the items were "getting ready to be shipped". This had suddenly happened on July 15th (4 days before the last time I had called) but was told on the 19th that my order was still "stuck in the system". I was told that once I got the items I could send them back for a full refund. However, the first customer service person (Alfred) nor the supervisor that I spoke with (Gem Y.) could tell me when the items would be shipped. How am I supposed to send the items back for a refund if I never get them?

She did say that it showed we had more than enough to cover the check amount, but it was not going through the system. She then gave us a 1-800 number to call. The guy on the phone was so hard to understand. He also asked for routing number. He also said that we had the money to cover the check, but he could not approve it because we had no check payment history with Target.

I and all the people that I have spoken with have never heard of anything like this. Needless to say we will never go into any Target store or any store that target owns. We will make sure to let everyone know how we were treated. I hope they will follow us in boycotting your stores.

Refund # **. I am getting tired of these overcharges, having to stand in line again.

That was a joke. I had a hard time understanding the THREE operators I called only to be told that Target can't help me. If you look online the complaints for this fan are endless yet Target is still selling at the list price as well as refusing to compensate other customers with issues. I was told All I can do is contact the manufacturer which is Kaz.USA. I contacted this company and now I have to pay for shipping only to be sent a fan that is worth LESS than what I paid originally. Now I spend $11 on shipping making my total grand purchase of $79.99 and I am being sent a $49.99 fan in 4-6 WEEKS! It is the summer and desperately needed this fan. Now I am going to get the cheap fan in winter!!

One is treated better at KMart and Walmart. The look and feel of the Twin Falls' Target store has gone downhill and it feels sleazy. It has felt this way for about a year but the lack of customer service and "attitude" displayed on July 7th has influenced our decision to avoid Target at any cost.

I needed to contact the warranty company to resolve my claim. They told me to contact Westinghouse, since the TV is less than a year old and their warranty kicks in after the manufacturer's warranty. I am told to send the TV prepaid to them for exchange, but should they receive it broken, they will not honor the claim. I have never heard that a TV can be shipped by mail or UPS. I am also sure that it will never arrive intact. This is the biggest scam ever. Never buy electronics at Target, and do not buy any of their add-on warranties.

She fumed home and called customer service who proceeded to tell her that no she wouldn't be able to return the items because it was past the expiration date. I called HQ then to see if even they might give her a store credit and they refused to give her any refund or even a store credit. I asked to speak to another manager above them and they said no. WE will NEVER shop at another TARGET again...they have a ridiculous policy regarding returns. Reference # 3-501-138669.

I've been accidentally double charged in the past from stores and the place I work at has the same policy as the places in the past I've dealt with. Our process can be handled right over the phone, I don't understand why I have to go through the work of contacting my bank and submitting a written request. It almost seems like they don't even care. I'm supposed to be closing on my house this week, and yes, even though it was a small amount of money, it is going to set me back somewhat as I need to put every bit of money I have towards the house!

(3) This isn't the first defective shoes I have purchased from Target, so I wanted a refund.

He proceeded to tell me about their return policy. I told him I was aware of the policy and that I expect that a pair of shoes would last more than one day when I buy them, that I had no way of knowing that the shoes were of poor quality and I wanted a refund, not an exchange. He told me that I should be able to get a refund so I again explained what happened at the store and how poorly I was treated. He put me on hold and when he came back, he gave me a reference number which I had to use on the same day!

So, I had to drive to the store again. This time I was left waiting for several minutes. The manager finally acknowledged me and said that "as a courtesy" to me, they would do the refund this time, but that even with a reference number, the return is at the store’s discretion. Needless to say, my time and money are valuable to me, so I will not be shopping at Target again. We have Kohl's and Walmart in the neighborhood, and they will be receiving the money that I used to spend at Target.

How embarrassed was I to find out they were not activated. I went back to the Target store to tell them what happened, what cashier terminal I went to , what I bought and because I did not have my receipt, they couldn't help me. I've email iTunes and they stated they couldn't help me either because I don't have the receipt. My question to Target management is, can't someone go back and look at the transactions for around or after that date and see my purchases and get me a copy of the receipt? I am out $30 because of a cashiers either incompetence or inexperience on how to ring up the iTunes gift cards. And because I did not keep a receipt which I thought wasn't necessary because I assumed the cards were activated. Your assistance to this matter would greatly be appreciated. Could someone contact me and let me know if I can get a copy of the receipt.

I called and they told me they will investigate it and call me back. Weeks passed until I finally called them--still nothing! A few more weeks passed and I finally receive a letter in the mail stating that there is nothing that they can do about it. Basically, they’re saying that I am a liar. Who goes to the same store at the exact same time and buys the same thing in the same amount? Crazy! I will never ever shop at that store again! Instead of spending $30, I spent $60 for one dress. Insane!

It did the same thing so I took the game back to the store and they told me that I could not get my money back or another game. Copyright laws and all you know! Since I had opened it, how are you going to play the game if you don't open it? I have been in retail for over 40 years and I work for Walmart. And let me tell you that they would not do that! If a product is bad, it's bad, copy write or not! I can tell you that I will never set foot in another Target store! This is wrong! I paid my hard earned money for this game and I should be able to play it.

To make a very long story short, I made numerous trips to the store and countless calls to Waverly and Target Customer Service, eventually emailing the Chief Executive Officer and receiving a call from a customer representative, Alex, from his office. He was very pleased with himself in that he and all the representatives were very consistent in sticking to "their policy". They offered me around $35 (the lowest selling price as it was by now on clearance somewhere). No one offered to find me one of these $35 comforters to exchange it. They felt absolutely no responsibility to replace it or refund the amount of the admittedly defective comforter. Because I did not save a receipt for an item that I had no intention of returning, I was the loser.

They did not bear the responsibility for selling me a defective product. They genuinely feel justified in their position. It's just my problem. Having read the other complaints at this sight, I have no confidence that they would have refunded the full amount even if I'd kept the receipt. Making money on the backs on faithful customers does not seem like a good long-term recipe for success though it serves them well in the short-term, until more customers get mistreated and share the truth about the soul of this organization and its leaders.

I cannot tell you how much time and how persistently I have pursued this. I had previously been a Target devotee, shopping daily for my family of 8 at their stores, but no more. I have talked to so many people lately with the same experience. In my experience, Target does not stand behind their products and buyer beware. I would not assume that any of the "brand name" products sold at Target are anything more than a cheap Target product with a "brand name" tag slapped on it.

Deceit, lack of integrity, selfishness, shoddy workmanship, insensitivity (though they are very consistent in their application of "their return policy"), this is my opinion of this corporation. It may take a while, but they will lose in the end. They will reap what they sow. I can only assume that this speaks volumes as to the character of the leadership. Perhaps with time, they will turn from their selfishness, but I, for one, am not holding my breath!

The cashier refused it and asked for a driver license. In the 30 years of military service and 26 years as a retired officer, I only had that happen once before, and that was quickly corrected when I asked for the manager. However, not in a combative mood, I rummaged into a different location where I kept all my vehicle related papers such as my license, registration, AAA card, insurance card and et cetera. I produce the ID in its clear plastic envelope. The cashier returned it and told me to remove it from the envelope, so he could scan it. At this time, I cancelled my purchases and told him why. He rudely replied that he just worked there and told to blame Target, not him.

I have three complaints about this event. Your employee was badly trained and extremely rude. At 80 years old, he may have been required to ask for an ID, but it could have been perfunctory, and not to treat a customer as a disguised teenager trying to buy alcohol illegally. Finally, in most states it is illegal to combine a credit card purchase with the customer's address and phone number. Doing so supports a high probability of ID theft and adds another opportunity for a thief to defraud a victim. I would suggest that if you haven't already done so, you might check on NY's statues on this matter or confirm the extent of the federal restrictions against combining credit card purchases with addresses.

I asked her why then was I getting a message saying delayed and she didn't answer so I asked her when I would be getting it and she said it will be shipped between the 10th-17th. I said to them that it's only the 4th, why can't they contact shipping and cancel this since I no longer need the item. They are going to waste everyone's time and money. The driver is going to end up delivering a huge desk I don't need and then I'm going to waste gas taking it back to the store. She said to just take it back to the store when you get it if you don't want it. I told her that Target has placed a hold on my bank funds for the desk and I have no access to that money until I'm able to get that unwanted desk and return it. So I asked her to be more specific on the delivery and she said that she cannot guarantee that it will be delivered between the 10th-17th; it is only an estimated date and she couldn't even guarantee that they had the desk at all.

They refused to cancel the item every single time I called and they refused to let me speak to someone in the US or to a supervisor and they hung up on me twice. I dare anyone to order online and try to cancel; the foreign call center will lie and tell you that it is too late! It is an outright scam!

Target Corporation needs to know that the hands and mouths of the call center folks they are feeding are sabotaging their company. They think that they are looking good by never showing cancellations of orders, but they are ruining customer relations! They are also dumping the problem onto the local stores to deal with. Shame on Target! Hey, here's an idea, I have six years National Call Center experience but haven't been able to find work now for a year, how about bringing jobs back to the good old USA?

My money is still in limbo until they deliver or cancel. The bank said that I'd have to cancel my bank account in order for the hold on the funds to be released. I spent days and hours of trying to get someone from Target that actually spoke decent English to understand my situation.

Since I used gift cards for this purchase, they would only refund me with another Target gift card. If I wanted a refund, it would be to spend my money elsewhere. I then called to see if they can change the item to a similar item that was in stock. I was told I couldn't and that they could still refund me my gift cards, but it would take 10 days also.

When customer service was contacted over the phone, I asked to speak to a supervisor or manager and was told that there was none. I've been sending email back and forth to them with not much of a solution.

My family and I walked to Target and when we left the store, I had my 2-year-old son in the shopping cart. Not thinking anything's wrong, we began to walk. Then suddenly, the shopping cart jolted my son's head back and my head flew back and the shopping cart stopped.

I was very frustrated at the fact that my son could have been hurt. I noticed then that there is a security on the basket to not "steal" it which we were not going to do. However, there was no sign that visibly displayed the boundary of the shopping cart. I was more upset at the fact that my son could have been seriously injured, as my neck and head hurt thereafter. I understand the need for security measures to prevent theft. However for legal reasons, there should be a sign that displays the security measure. At this point, I am very uncertain of continuing my shopping there. And I am so upset that a store with such prestige would not have proper legal signage visible. Thank you.

As of today, Tuesday, neither store has received the items. It took both stores after calling them today an hour on the phone, to tell me they had not received the item. This seems to be a problem with sale items constantly with this store chain. Especially in the low income neighborhoods. If no rain-checks are going to be distributed, then they should not be allowed to print false advertisement.

I said, "Okay, well, I'm going to return all of your things and I want my money back." I had the receipt. They refused to return my money. I watched other people come in after me with no problems returning their things. Because the girl overcharged me, it had to be investigated. When I returned later with their things, I was told I was lying about what I purchased. When I was first in the store to return the items not one of the representatives looked into the bags to see what I had.

They just assumed because I'm black that I had to steal those things or I lied about bringing all the items back. After they went through the bags, the last time about 5:10 pm last night, the lady found everything in the bag. Then proceeded to return my money. About 9pm that night, the police came to my door stating that someone from Target told them to come to my house after the fact of me getting my money back. I was treated like a criminal after they took my money out of the bank and when I wanted my money back it was a problem. I have never been so humiliated in my life. To be called a thief when I just spent $1500 in there in December.

The racial profiling that this store does is terrible. They got the money which showed I paid for what I bought and still was treated this way. When the Evesham ploice came to my house that hit the nail on the head. Something needs to be done about the employees from this company being allowed to overcharge people and everything that should have happened to that employee they did to me. They didn't fire her for stealing but rather send the police to my house as if I was the one who stole. I spoke with Hanna and Diana. Diana was the one who went through my things and told me everything was there. Still after last night, they had the police come to my house at 9pm last night.

We took the bed home, opened it, and the very first piece of the bed that we saw has the wooden trim ripped off of it and the staples used to hold it together were bent up so that it will not go back on. At this point, I say, "This bed is just a bad product--obviously poor quality." I don't want another baby bed from Target because this was the most expensive bed that they had--the rest are just as poor quality. The problem is that now, the store says, "We will just give you store for $250!" Their policy is that since we had a gift receipt, we cannot get cash back. I understand that. But we want the money just put back on my wife's mom's credit card since she just purchased it online. So, then, target says, "We cannot return your mom's money because you returned the bed and now have an exchanged receipt."

The manager gave me the number to call guest relations. And after talking to Paul, then to Chandler, then to supervisors Derrick and Liz, they said that they cannot do anything to get our money back because it is their policy. We just want our mom's money back so we can go buy a bed somewhere else. We are stuck with a $250 gift card at this point, but are seeking further action. We don't want any of their stuff now. We were registered for a baby shower and had 66 items on our registry (we are cancelling that) which would have been about $1,000. We are also telling everyone on facebook about this (I have about 700 friends), most of which, are my age and expecting babies. Do not register on Target! Do not buy anything online because Target won't give you any money back if there is a problem--just store credit! They are trying to keep our money, and they might. But they will never get any more of it if I can help it!

The last couple of times I've attempted to return or exchange a Target brand item, I'm quickly faulted because I don't have my receipt(s) and it's been rocky from then. From check out to the customer service desk, I've experienced numerous problems that I just cannot let it go untold. When I'm first engaged at your customer service desk to make a return or exchange, the person behind the counter coldly asked for my receipt then immediately scolded and advised me that there is no way for me to return or exchange your own Target Brand unopened product without a receipt. Clearly it is an unopened Target brand item so I'm being accused of stealing. I can assure you with bank statements that I've made plenty of purchases at your store and did not steal this product nor produce it in my bathroom.

This is, by no means, an exhaustive list of the poor customer service I've received. This attitude and policy is unacceptable and nobody should be treated in this manner. I hope that this is a last-time experience that I will never have to endure again. However, I feel compelled to make my complaint known if for no other reason than I do not wish to see anyone else go through an experience such as this. Please respond with how you have handled this issue and how I can be sure this will never happen to me again.

I returned on 12/31 again with the player. At this time, I returned with all the information about the purchase and all identification numbers I got online from my account. They opened the box and looked over everything - no luck. I was told that the system was asking for and not accepting the serial numbers, and with an undercurrent, there was something wrong in what I was attempting to do. I was told that they would need the VCD number found on the original receipt. Buyer beware! This disappearing VCD number is only found on the original receipt. When you print one from your online credit card information, it is not there. When you ask the store to print a one, they will use your credit card and return with a copy that will not have this number. So, you now have verification of your purchase, but they will not accept the return.

At this time, I called the 800 customer service number from my car and was told that a.) there was no VCD number and b.) there was no match on the serial numbers. When I asked which one it is, they had no answer. Next, I went to a Sony dealership and asked if they could explain the various numbers on my stuff. The sales person there identified the sticker on the top of the box as Target's. It had dates and tracking for location sent to. The serial number on the box matched the serial number on the unit. I went back to the store with this information - no luck!

At this time, the store manager told me that I was taking too much of her time. Now, realizing the credit card return policy posted in customer service has many exceptions and there is a disappearing VCD code which may cost you hundreds of dollars and lots of your time, I went home, found the receipt, and made my return. Good luck everybody!

I called guest services and got the same results. Nothing! When I told that person I was going to close my account and never shop in their stores again, she said "is there anything else I can help you with?" She didn't even try to keep me as a customer. I have never received such poor customer service from anyone. If this is how you treat your customers, then you will slowly lose! Never once did anyone ever apologize or ever try to persuade me to stay as a customer. Pretty sad! I would rather pay double somewhere else than ever step foot in another Target store again!

I'm really disappointed with the Target Return Policy and the careless treatment of their employees, especially with the manager who didn't do anything to resolve my problem but stand back only on Target Return Policy. This morning, I also called Target Customer Service 1-800-440-0680 and they didn't care as well even though I told them that it wasn't right to use people's money, especially on these days that the economy was so bad and a lot of people were unemployed. Target stores just lost another client and I am making these statements hoping that someone will do something and the world will know about Target Policies.

In contrast, I went to Macy's store and returned many items that I got for more than four months ago, and Macy's gave me all of my money back. They really have a good return policy and a very good return system with their own Macy's return tickets where you get back what your really paid for.

First, I looked up the customer service phone number of Target because I wanted to know to which Target store I should take the keyboard for purposes of an even exchange. I then dialed Target's customer service number and spoke to a Marie. I could not understand her and she was not very nice to me. I asked Marie to talk to her supervisor and Marie said that her supervisor would have to call me back. Based upon my previous experiences with call-back supervisor promises (supervisors never call back), I then realized that all Marie was trying to do was to get rid of me. After total frustration with her, I then hung up.

Once again, I dialed Target's customer service number and I spoke to a Petagye. I explained to her that I wanted an identical Casio CTK-720 Electronic Keyboard to replace my defective Casio CTK-720 Electronic Keyboard. Since the keyboard that I received from my daughter-in-law was a Christmas gift, I obviously did not want to tell my daughter-in-law that the keyboard she gave me as a gift did not work. That would hurt her feelings. Petagye insisted that I produce a receipt for the defective keyboard. I cannot go back and ask my daughter-in-law for a receipt because as stated above, it would hurt her feelings. Bear in mind that this keyboard was a Christmas gift.

Since I was now getting nowhere with Petagye, I asked Petagye to transfer me to her supervisor and Petagye said that she would have to transfer me to a so-called Guest Department. A Nell from the Guest Department then picked up the transferred call. Nell also insisted that I produce a receipt for the defective Christmas gift keyboard. I went back and forth with Nell trying to explain to her that the keyboard was a gift, and that I could not ask my daughter-in-law for a receipt.Nell would not do anything to help me. After I saw that, once again, I was getting nowhere with Target's customer service/guest department, I then asked Nell to write up my complaint. I understand that my case is written up as Target Case Number **. I asked Nell to transfer me to her supervisor. The person to whom I was given to speak was named Julianne.

Julianne was nicer to me than all of the other above listed Target people. Julianne asked me for my zip code and then she told me that the Target store in Anderson, Indiana had a large number of Casio CTK-720 Electronic Keyboards. But she stressed to me that when these remaining Casio CTK-720 Electronic Keyboards were sold by the Target store in Anderson, Indiana, that this Target store in Anderson, Indiana would not be getting any more of these Casio CTK-720 Electronic Keyboards. Julianne also told me that the Post Road Target Store in Indianapolis did not have as many of the Casio CTK-720 Electronic Keyboards presently on hand, but that the Post Road Target Store would be getting more of the Casio CTK-720 Electronic Keyboards.

Both the Post Road Target Store and the Anderson Target Store are over an hour from where we live. So this is over an hour over and an hour travel time home to just exchange the defective keyboard. However, Julianne also told me that the price for these Casio CTK-720 Electronic Keyboards had gone up and that I would have to pay the difference between the sale price and the new price.

This Target requirement that I pay more for the Casio CTK-720 Electronic Keyboard than its sale price is nothing more than a bait-and-switch tactic. So now in order for me, the customer, to keep from hurting my daughter-in-law's feelings, I am supposed to pay more money for this keyboard. This tactic is not only blackmail, but it is a bait-and-switch tactic - and it is illegal. All I want is the exact same keyboard a Casio CTK-720 Electronic Keyboard one that works. Furthermore, Target has no business selling a defective keyboard anyway. As a Target customer, I have spent hours of my time on the phone getting nowhere - except getting upset.

Target needs to give me a replacement Casio CTK-720 Electronic Keyboard a Casio CTK-720 Electronic Keyboard that works. At the same time, they have to give me a Target Gift Certificate to compensate me for my frustration and poor treatment by Target employees.

So I asked who else I could talk to about this situation. She said I could call customer service, but they would tell me the same thing. So I called customer service and talked to 3 people, including a supervisor named Lisa, who in fact did tell me the same thing. So I asked for the name and a phone number of someone in the corporate office I could speak to about this. Lisa told me she was it. Wow! I loved (past tense) shopping at Target but I will not darken their doors again. It's sad because according to their employees, they will take my complaint and it could be used in the future to change Target's return policies. According to what I have seen here, that's the biggest bunch of ** yet. I have never dealt with a company more unwilling to work with the very people who keep their doors open!

Outraged, I repacked the unit and went back to the store. After waiting in line twice, I exchanged the first unit for the last one they had. When I arrived home and opened the box, it was clear the packaging had been tampered with, but I set it up anyway. Just as I thought, someone had owned that one as well. I called the store to speak to the manager, and was left on hold for half an hour. The handling of returns with electronics, especially console systems, is that they are sent back to the manufacturer once returned, not repackaged in the store and placed back up on the shelf. I'm wondering if that is even legal to do as it shouldn't be. I won't be shopping at Target ever again. This caused frustration, major anxiety, and a waste of my day.

I called corporate office (1800-503-0308) and they didn't care either. They said it was a promo item, and that they don't really have people they call managers at the stores. The corporate office person was very cocky to me. They said it didn't matter if I bought $1000 worth of merchandise, I'd still get $ knocked off for any return, even though I only needed to spend $100 to get the $10 gift card. It's a promo item. I shop at many department stores, and none that I've shopped at have done that. I was frustrated that Target could be so rude and misleading.

Sure it was only close to $5 that I lost off a free gift card, but I'm wondering how many people return items, and don't realize that they are doing that. They should have taken that amount off of the remaining balance of my free gift card, since I will no longer be shopping there anyway. But they refused to do that, instead they took it from the balance of the merchandise.

If Target trains cashiers to load bags so fast that they get mixed in with the previous customers items, then this must be a common issue for them. Why not wait until one person leaves with their merchandise? Why not let us see the tape? We are out a little over a hundred dollars!

This year was different. He was very specific and it made me feel good that his only request was taken care of. Time for bed. I need to get up and stand in line at the Target store by 3:00 AM for more early AM bargains and the ability to socialize with the other Christmas bargain hunters. December 18th rolls around and still no delivery of my Garmin. I'm really not that much into using my personal AOL email. I work in an office receiving about a hundred of these electronic messages every day. The company I work for strictly prohibits employee usage of such sites so only when I am home and motivated to look at personal messages do I log on and listen to that familiar sound You've Got Mail. I have to check on my Garmin so I log on and sure enough I've Got Mail; one from Target dated December 4th. The subject line says Order Update. It reads, your order was canceled because our advertisement erroneously indicated that the Garmin was blue tooth compatible. If you still would like the item log onto Target.com place the item in your shopping cart and use the special code below.

You will not only get the deal but we will give you an additional discount since you are being inconvenienced. You must re-enter your order by December 7th. I followed the instructions, entered the code and sure enough: This promo code has expired. This can't be right. I'll contact customer service. They'll understand my circumstance and take care of my problem. None of this was my fault and I should get the deal I was offered so I call the customer service number. I reach someone and explain the situation, repeating myself several times. She didn't speak English all that clearly but was able to look up my account and confirmed that the offer had expired and there was nothing she could do to help me.

I asked what country she was in and she told me the Philippines so I asked to be transferred to a customer service person in the United States. She did not have that ability so I asked for her supervisor. The supervisor couldn't help me either so I asked for her supervisor. I got the telephone number to Target in Minneapolis. Surely someone there would understand and assist me.\I feel very comfortable when the woman answers the phone in clearly understood English and explained my situation to her. She was quick to inform me that I ordered from Target.com and that was a different company from Target Stores. It will be the same as of January 2011 but for now Amazon operates them and she couldn't help me. She couldn't even look up my account and review my situation. I quizzed her in disbelief that a web site with the same logo and name was really a different company but after listening to a description about how they were under the same umbrella but different I asked for the corporate number to Target.com.

Upon making that call I ended up in the same calling cue as I started. Someone picked up this time with a new accent. He was from the Caribbean. I explained the situation to him and got the same response as before and again asked for the supervisor. English was better here so I figured I would get a better result with clearer communication. I am put on hold for an hour before I get to the supervisor. The person I originally connect with keeps coming back and explaining to me that they are aware of this issue with the Garmin and the supervisor would not be able to help me. I'm wearing a headset and ready to do battle at this point.

I feel cheated and I am certain that my negotiating skills would lead me to a reasonable resolution to my problem so I keep holding. I guess I went to a gunfight with a knife. I got nowhere with the supervisor. Could not be transferred to her supervisor and she gave me the same 800 number that I already had. Back to Minneapolis Minnesota, the corporate headquarters of Target. I'm still convinced that Target.com is the same company and I will persevere. I'm on a mission. Two hours on the phone and now I'm really getting angry. I get to a Guest Relations person who gives me the umbrella explanation again so I ask for a supervisor. I get a very articulate supervisor this time that explains to me that she can only make a report and deliver it to upper management. She was very nice and politely listens to my story agreeing that I was very clear in my description and that she would pass the information along but could not actually do anything to resolve this issue. She wanted to know how much money was involved with my complaint and I realized all of this effort was over $70.00.

Certainly I spent $70.00 worth of my time already and started to wonder how much effort I should put into resolving my issue. Target should not have canceled my order. They could have offered me an option allowing me to cancel since the item's features were overstated in the advertisement. I learned a long time ago that if a deal is too good to be true then it is not. I figured a big company like Target would not pull a new twist on the classic Bait and Switch but I guess I am wrong. So the next time a big retailer wants to create a buzz all they need to do is make a great offer, mistakenly overstate the features on their product, and then cancel all the orders. I know better now. Thanks a lot AlGore.

I find this to be at the least shoddy construction and a defective product and also somewhat suspicious that this should happen on this precise day. I immediately contacted Vizio and was told I would need proof of purchase in order to have them service or replace the item. I first contacted Target Visa and was told that they could provide me an itemized statement since this was the only purchase made with that card. When the statement arrived, it was not itemized and when I again called customer service I was told that it was not possible to get an itemized statement.

If I had been given that information in the first place, I would not have wasted 5 days waiting for the paperwork to arrive. Next I contacted Target Guest Relations at where I spoke to Janet, Janis, and then Veronica. In the end I was told that "it is not Target's policy" to share transaction information with their patrons. The information is available, however, Target is choosing not to provide support to customers when they truly need it. I was told that although I have the original packaging for the product with the item number, the shipping information, etc. that there is nothing that can be done or provided as proof of purchase, again because "it is not Target's policy".

I was treated very rudely and I do not appreciate being patronized. So now I have a $800 piece of worthless electronic parts and no satisfaction. I have been a Target customer for years spending $200-300 in your store every month on household products, clothing, accessories, toys-but I will not be a customer any longer since this is how they treat customers when they truly need help and have a poor experience with a product. Target sold a defective product and now refuses to provide help to correct that problem.

What! What happened to the instant manner they took the money in the first place? I pressed the point, made it all the way to the home offices, and was quoted the some policy. That means that Target is keeping my money from me so that they can collect interest on it while I can't use it to complete other shopping needs. This is theft of interest. I used to be a Target shopper mainly because I preferred the slight upscale atmosphere to other discount stores after learning what I now know about **** and the delay in receiving return funds. This will be my last transaction with Target. I also did get the address of the CEO in Minnesota and will be writing him a letter as well.

She then told me that I would receive instructions in the mail on how to set up my debit rewards card. About ten days later, I received a denial letter and my credit report was used to inquire. I am very annoyed and bothered by this. I feel bamboozled and taken advantage of. This is misrepresentation and not a very fair practice to the customer. I always shop at Target and after this experience, I can honestly say that I am reluctant to enter the store. This is a dishonest practice. I need to know my rights as a consumer and intend to pursue further action. I would appreciate a response from your company explaining why this happened.

She transferred me to someone reading the same script also with a very heavy accent. She told me that they could send me the camera in the different color for $104.25! I could order it online cheaper! She couldn't understand me. I asked to speak to a supervisor. She informed me that there may not be one available, and that I would be on hold for a very long time so that if she found a supervisor she could explain the situation. I waited for 15 minutes, and then I hung up. I went on walmart.com and ordered the same camera with a tripod, 4 GB card and 25 free prints for $99 with a promise to be at my house by Xmas Eve. Thank you Wal-Mart. They never fail me. What was I thinking going with Target?

I figured the lady who appeared to be in charge would at least show more customer service but while I waited, she played with the toys in the return bins and seemed oblivious to the fact I'd been there, close to half an hour. Finally I said, I've been waiting 25 minutes for this crib but without waiting for me to finish, she asked if I wanted a refund. I explained that I didn't want a refund. I wanted the crib. I couldn't believe she that that was the first step toward resolving the problem! I've had notably bad customer service at this location three times but when you call the number, it rings for about 5 minutes and then disconnects and when you go online to complain, there appears to be no Target customer service but there are plenty of places intended for employees to voice their complaints.

My bank never received any such fax. Although I made a deposit on 11/23/10, it was too late and there was an insufficient fee assessed on my account. After $8.00 spent faxing my bank statement, etc. to Target, they have informed me via email that it is the bank's fault, and they will not cover my insufficient fee. My Bank manager told me on 11/22/10 that she could not release a hold that Target had placed on my account. Target did not release the hold on my account until 11/29/10. And irony of ironies, when I re-ordered the net book they shipped it to my P.O box instead of my street address. I am forwarding this matter to the Poughkeepsie office of the Attorney General of NY. I think Target wins the scrooge award of all time.

They say ,they cannot unfreeze my account because it is "already in the shipping process" umm, no it's sitting in your warehouse or so you say, at one point it's there, not there, not packaged, packaged. No explanation for why it is packaged but just sitting there. As of the 17th the site still says Standard shipping will get it to you by the 24th, really?

They tell me it may or may not get here by the 24th ("good possibility" it won't say the customer service team leader and than refuses to acknowledge he said it), because they are having "difficulties with the amount of orders which came in on Black Friday in that distribution center", which you will note was several days before my order.

If i may not get it and I ordered on the 10th, what chance do people who are ordering it on the 17th have? People should save themselves some heartache on Christmas morning and drive out and pay the extra 10 bucks! I will never order from this site again or shop at Target unless this matter is satisfactorily resolved.

The customer service reps (team leaders)are unsympathetic, won't answer a question directly, refuse to be straightforward and honest and use "placating speech" but won't do anything for you! My only recourse is to "refuse shipment" when it comes but I don't have the money to buy another of what will be the only gift under the tree for my son. I believe the statement that it can be received by the 24th is obviously fraudulent and that they know this.

They should remove it from their site. I am very unhappy and I will make sure as many people as possible know that they do not take care of their customers and use deceptive sales tactics. They are very Grinchy! Very unhappy. Long time but not any longer a Target store customer.

I have been a target.com shopper for many years. This is the first I have ever dealt with this and I am not pleased! Will this do anything? Probably not. I say that because its Christmas and we have been warned. But last year, I did this same thing with them - shopping at this time of year. I made a mistake and it was correctable because it was within the hour and they told me "quote unquote" that if I have a change within twelve hours that it is not a problem. It can be dealt with. What the hell changed!

I was dealing with chemo, ovarian cancer and I didn't know if I was dying last year and I had no problems. They were wonderful to me when I had to make a change to my order one year ago. Now I get, no this has been the procedure. I think they want to make the interest on money off of my payment now and they also told me that it will take up to five weeks for them to refund me. What is this crap? This is not the way to keep customers! Please advise customers to not use their site!

The economic consequence is that I have money going out to them that I won't have for other gifts or bills because I won't get my refund for five weeks; when its not even out of their store yet and they don't have to put me through this. My oncologist tells me that I am not to deal with high stress. I am just off of chemo. This is high stress. I'm sorry that I cannot physically go shopping and I'm sorry that I, as a customer, feel that my rights have been taken advantaged of. So, this is not helping my health.

Today, December 14,2010, I thought I would give it another try. I wanted to do some Christmas shopping and buy a few groceries. I went through 4 carts that all died on me and I ended up hobbling out of the store in pain and in tears. Each time I have told a manager and each time they say, they are sorry and it is the 1st time they have heard about it. They will look into it. I ask them to please get me a cart that works and they run to the other end of the store to get a cart, and the carts don't work there either, so they come back empty handed.

I have been to Target stores in Minneapolis, Rogers, St. Cloud, Minnesota and have never yet had a cart die on me and I don't have to walk out in such frustration and pain. Could you please tell me what I should do since I live in Elk River. This store is most convenient to me, I have complained on going to managers, and even called to complain to the customer service. Each time I am told it will be addressed and that they are sorry. This has become a huge problem because I have to go to another city or shop at Walmart, which I hate. I live in Elk River and want to utilize my local Target store. Please get back to me in this issue.

I contacted Target.com via email the next day I had a confirmation stating the delivery would be arriving by the 8th of Dec. On the 9th of Dec., I called Target.com and was told my only option at this point was a refund. They would reverse the charges to my card. I was told it would take 3 business days. They still have this product online and listed as in stock.

How can they take the money for a purchase, hold that money for a period of time and fail to provide the purchased item yet continue to offer the item for sale? The item is no longer on sale for $199.00, the cost when I checked is now $204.99.

Whether it’s internal within the store, or someone who stole and purchased goods, either way someone should have been cautious and aware and made sure the all IDs were checked when purchasing products. Obviously, it was not done. Furthermore, I contacted Target’s costumer service and the person on the phone indicated that the call was going on file, but did not apologize for the mishap nor asked for any information, such as, transaction number or my contact information in efforts to resolve or rectify the situation at hand.

This morning I got a generic email saying there was a delay and it may not be delivered until the end of January. That's a problem because it's a Christmas gift for my son! So, I called back and the lady who answered told me it showed in stock and would ship in 1-2 weeks. I asked her, “Well, what about the email I got?” She had no idea. I asked to speak to a supervisor (Mr. **? it was hard to hear him). He said the email was wrong and it would ship in 1-2 weeks and they were trying hard to fulfill the orders. He told me I would get a new email.

I still have no new email. And when I check my order online, there is a big red box saying it's going to be delayed until the end of January. Who am I supposed to believe? I feel that the supervisor was just trying to get rid of me. Somehow I have a feeling that it's just not going to be here by Christmas, if I get it at all. I tried to go to a Target store to see if they would help, but "James" at the Flatbush Ave. and Nostrand Ave. Target said he couldn't do it, but if corporate said it was okay, he would. I tried to call corporate. They said they couldn’t do anything, that Target.com and the stores are two different entities. I could cancel my online order and pay more money in the store if I wanted. No, because now the iPod is $90 more in the store and online now. I still have no idea when this is going to ship. Nobody can help you when you call or in the stores. It's unbelievable. I will never shop at Target again and my Target card is going in the trash.

Well, by this time, the Mindflex was no where to be found (online or in any store) and my son was left without the item he wanted so badly for Christmas even though I had done my part in ordering it early for Christmas. I swore that I would never shop online at Target but unfortunately I did again this year.

On Dec 1, 2010, I ordered a popular wii game (U-draw) it stated that it was available and it would ship in 1 to 2 days. Wouldn't you know it, they did the same exact thing to me again. This time, on Dec. 7, I checked to see if the wii game was shipped and it stated that it wasn't and I would receive it between Dec 20 and Jan 3. I tried to cancel the item but there was no option for me to cancel it.

I called customer service and she told me that they couldn't cancel the item because it was in the "shipping process". It was ready to ship on the 7th but it "somehow" didn't ship and there was no option for me to cancel. She said, I would receive it between Dec. 20 and Jan. 3 and there was nothing else she could do.

Mind you, if I clicked on the item as if I were going to order it, it still stated that it would ship in 1 to 2 days. Talk about trapping customers in. It is near impossible to speak to anyone or leave any type of comments on the website. Well, no more shopping online at Target for me.

When the Manager arrived, she had no reservations about inspecting my merchandise to her satisfaction and, of course, found nothing wrong. She then let me leave. Since then I have talked to the 'Store' Manager and he offered to take no corrective action. I asked for an apology of the store Manager from the employee for such abusive and disrespectful behavior. I am wondering what types of treatment of customers warrants termination of an employee or any sort of discipline.

I asked what caused me to be suspected of being a shoplifter and was told they don't know. This means it is likely to happen again. If it should and I decide not to be subject to their abuse and decide to just ignore their request not to leave with my property, I can imagine that a police report would be made that had committed a crime. Then what? I can imagine a very bad outcome.

You might think that you are only hearing one side of this incident (like I was told by the Store Manager). He made me aware that he could look at the video camera footage to confirm what I told him and to identify the persons involved. Him and the District Manager are not available to me for further discussion about whether that was ever done. My take is that they just don't care about customers. Thank goodness there are Walmarts to give my money to.

When I called customer service to complain about this, they placed a new order using the sale price and offered me free shipping. However, the same thing has happened several times in two months. The order is placed then delayed, then cancelled. All I get is promises that the items are available and should have been shipped. No one (including me) understands why they have not been. I am extremely frustrated with this experience.

I explained that I only had a small window of opportunity to try and transition my twins into these new toddler beds. They share a room and I couldn't just give one a new big boy bed and not the other, anyone with kids understands why. Even if i could, if it took another two weeks for the second crib to come in, I would be out of time to transition the second twin into his new bed the right way. If that isn't enough reason, I also explained that our 10 month old broke part of the base on his crib, and I put off buying him a new one because I was just going to give him one of the twin's cribs since they were getting new beds. Still, they told me there was nothing they could do except refund what I paid for shipping.

Incredible, absolutely no help at all. I told them I wanted a refund for the bed I didn't receive and I would return the bed I did receive, along with the three bedding sets, to me nearest Target store tomorrow, over $300 worth of merchandise. They did not care, and to top it off, said they would try and stop the second bed from leaving the warehouse, but if it got shipped, could I just refuse it. I said, "No! How could you have already started to process shipping of the second bed, when we haven't figured anything out yet? I've been on the phone with you guys since calling to say it wasn't included in the order and never told you to send it - unless I could get it in the next 1-2 days." The supervisor told me that it had been sent for processing before I was even transferred to speak with him.

Now, if it shows up on my doorstep, I have to deal with getting it back to them. I can't believe how uncaring and unwilling they are to help a loyal customer.

I then went to the Starbucks counter where I waited for about 15 minutes. I had bought a $12 "recycled" cup that cracked down the side after only 2 uses and once again I was told I could not exchange it for another, it's store policy. Here I thought Starbucks was responsible, not Target. I asked the manager if he would keep the receipt for a cup he left the store with drinking coffee out? He was snotty and rude, I told him it was **. What ever happened to the customer is always right? I am the mother of 4 and professional 54-year-old woman. I don't look like I am trying to scam anyone. What he really should have done is just got me the new cup and tossed the other one in the garbage.

I have never been treated like this in my life. In fact, I almost didn't even try to return the cup. I almost just tossed it myself so I didn't have the take the time to exchange it. But I decided it was the principle of the whole thing and it must have been defective. Geez, all over a $12 cup. He was not going to budge though. You lost a good customer over a lousy $12 cup. I usually do all my Christmas shopping at Target but this year, I will be going across the street to Farm and Fleet, and Wal-mart all because You have a jerk for a manager at Cedar Falls. He didn't say he was sorry or anything, just looked **. There was a couple standing behind me at Starbucks shaking they heads when I left too and they said "what a jerk" under their breath to me too.

I then proceeded to go to my car and cry. Thanks a lot Target for a great experience. You just lost a very good customer. I just thought you might like to know, I will now be contacting Starbucks.

Oh, my gosh! So I have spent far too much time on the phone to Target central and have gotten no satisfaction whatsoever. I will never spend a penny at a Target again. The replacement warranty they sell is a complete scam! What amazes me is that companies like Target stay in business. Do they really think it is worth my business not to just take care of it? It will literally cost them thousands of dollars in lost business from me for just a few bucks or no cost to them. Stunning.

They kept me on hold for an hour, offered no assistance, transferred me from department to department, blamed the other departments for the error and ultimately, I was disconnected with no resolution and no attempt to make me a satisfied customer. Extremely poor customer service and no one there has any idea what they are doing.

When I did, the Customer Service told me the same thing - it was processing and could not be changed. And yet the item has not shipped yet. I explained the situation to her and she said when they try to send it, it would be refused and then I would get a refund. I even called the building where my office was. It is a huge sky scrapper building with many offices and they confirmed that they do not filter packages to make sure that the name on the package is of a person who works there. So the package will be sent directly to my old office address, where there are new tenants and no one knows me.

Who knows if the package won't get lost or stolen? And meanwhile, I've paid for it. The Target representative insisted she was sorry but there was nothing she could do. I've never heard of not being able to cancel your order or change the shipping address - especially when the item has not even shipped yet! I am never shopping at Target.com again and I will be spreading the word. I also plan to file a dispute with my credit card company - who is already on my side and said, "I can't believe Target won't let you change that!".

Therefore, he could not exchange it for the exact same product in red because the color red vacuum cleaner was worth more. I told the manager that I didn’t really care about the color, I just wanted a product that wasn't defective. The manager proceeded to say, “The only thing I can offer you is a store credit of $11,” instead of the $35 I paid for it just a few weeks prior. Needless to say, I was very disappointed in the manner in which I was treated and the way the whole situation was handled. I told the manager and the clerk that they could keep their $11 and the vacuum. I have vowed to never shop at Target again. As a consumer, I should not have been subject to so many barriers and hurdles to exchange a product that should have been operating effectively in the first place.

Upon leaving the store, I talked to the manager and told him of what happened and he told me he was sorry but the police were responsible for outside the store and showed up late and there was nothing he could do. I also called Target's consumer line and received a reference number **** and I was told that they were sorry for the incident but they don't guarantee it though we waited on line because supplies can run out. I said sure, that’s correct, except we were trampled by a mob, pushed out of the way and that mob got all the TVs. Target did not safely coordinate the process and should be held accountable. Target refused to offer me a TV at the sale price or anything else. The customer relations person told me that they would use the information I gave her to pass it along for further training purposes. I told her that that was ridiculous. Target should have been prepared for a large crowd, it’s not the first time there has been a Black Friday crowd waiting for a sale and a mob of interlopers seeking to bypass the process.

The people in line asked one of the team members to do something about the people who were making their way up to the front of the line and he said, "What do you want me to do about it, throw her on the ground and pin her down?" We were just asking him to do his job, and he felt as though controlling the situation was not in his job description. We also asked him to call the cops because things prior to the doors opening were getting out of hand, and once again he dismissed us.

If there were some type of barrier put in place or any type of security present, the stampede would have never occur. It baffled me to have witness the team members just stand there and observe this chaos happen. Lou, the gentleman who we asked numerous times to do something, came outside several times to have a cigarette and did nothing. After every cigarette, he returned inside and just chitchatted with his co-workers, laughing and looking out at the crowd. Target really has to consider adjusting the manner in which they deal with the Black Friday ads.

Transaction: Wrong IPod ($195) plus tax, $207.04. Paid right IPod advertised ($225.00) minus 195.00. Difference: $30.00 owed. After returned, I had to pay another $73.44. My total cost is $280.48. I received the right IPod and a second gift card. For a transaction that should only cost me $225 plus tax. It’s more than I should have to pay.

Now they are doing it again on Large Christmas Ornament Cutouts DPCI:241-18-4123 ASIN: BOO1GRTMFO Catalog: 11020508 on Target’s website and Target is also using other websites and are selling them online on these websites, they are Shopzilla.com, Shopwiki.com, Bizrate.com, Amazon.com. I have reported them to IC3 and have copies of written complaints against Target and copies of these websites. I also have emails, letters, and pictures of my ornaments from different Target Stores. They had them hanging from their ceiling, using them for their decorations.

I called customer service and they told me the item does not qualify for free shipping. I told the rep I have a paper that says that it does and asked if I could send it to her. She said that they don't receive emails and that there was nothing she could do. She spoke with a supervisor multiple times and each time said that there was nothing she could do. If this is how they treat their customers, then I will not shop there again.

Then, I called back the same number and I found another Representative who seemed to be very sarcastic but was able to transfer the called within the 2 1/2 minutes. The supervisor apologized as usual and he remade another order which is the 3rd order that was made with a discount to appease my angriness. The order will still be pushed back from November 23rd, 2010 to December 6th, 2010. Target was not able to offer me a faster date for my item. I was pretty much done with the call around 10:22PM on November 22nd, 2010.

I called and was told they couldn't cancel the table and I'd have to bring it back to the store for a refund on the $65 cost of the table. Can you believe that? Repeated calls and they can't understand that it's the $50 shipping fee that I'm upset about and want to avoid. Talking to them is maddening, as if you are talking to a robot who cannot grasp a simple concept. I'm disputing the charge on my VISA. I'm awaiting a refund, I hope, for $124.68 from Target. I refused the shipment via a phone call from the shipping company the night before they were to deliver it to my home.

This is what I was told. Because I have not written more than 3 or 4 checks for less than $50.00, I was not permitted to write a check for over $100.00. If that is such a concern, then why don't they have the automatic check debt system that takes the money out of your checking account as soon as they run my check? I have made my last shopping trip to Target. They have also lost all my charge card purchases that total way more than the check that was refused. I went down the road to Wal-Mart and made my purchase. They were happy to accept my check.

The recipient is an elderly man that needs to drink thickened liquids ( the products ordered) to reduce the risk of pneumonia. These juices were ordered to provide nutrition and hydration.

This policy is so ridiculous. Best Buy had the exact same Garmin GPS on sale for $89.99 and Target has theirs for $199.00. Target should be really embarrassed pricing something more than double then what Best Buy had it for. Target is so uncompetitive when it comes to their electronics. I receive a lot of gift cards from people and they are given to me based on where I want them to come from. I will stop requesting gift cards for now from Target after this experience at least until they change this ** policy!

Upon returning a defective product, Target denied us even the barest minimum of compensation for the expense of gas & mileage, and our justifiable frustration and inconvenience. Target staff seemed puzzled when we didn't react with glee at their apologies. Refunds or exchanges of defective products are a buyer's right. Apologies are expected. But for any expense and trouble the seller causes, money talks. Target doesn't get that. If the "Guest Relations" Dept honored their consumers, there would be less irate calls to Guest Relations and fewer lost Guests.

This only reinforces the prevailing sentiment that customers of big-box stores are powerless. We weren't asking for a free bike. We just wanted a modest adjustment. The little guy loses to Target again. Copies of this will be forwarded to the Ohio Attorney General, the local news media and as many Consumer Advocacy agencies as possible. Needless to say, our days of shopping at Target are over.

Funny that the tags were only one number off. So I said what can I do? He said you can show your license and do a return for credit. But guess what? After 3 days it had gone on sale. So I get to eat the remaining amount. He also says he doesn't know if I am trying to "take" him. I spend a lot of money every year at Target; I have 3 kids. I am about as honest as it gets. So now, I will rethink how much of my money, if any I will give to Target. I may only be one customer to them but I represent the core of their shopping demographic. I also run a huge mom blog. Guess where else I am telling this story. So folks you better check your receipt before you leave if you think you may have to return it.

Is this the life span of your product? what do you suggest I should do? My model is ftx29 red I have owned Mr. Coffee in the past and never had a problem. It made coffee for years. I bought this for the look in our kitchen. Now, I'm sorry I did. Did your quality drop now that it is made in china or did I just got a lemon?

The next morning, as I was checking my bank account, I noticed they had charged me twice for that one purchase. I decided to call the store and ask what I needed to do to be refunded thinking this is something that happens often and I shouldn't run into any problems. The store attendant said they could not do anything for me and that I needed to talk to my bank. So I called my bank and the woman there had said it was unusual and they would not refund me which I agreed with but that if they didn't refund me, I could file a fraudulent report against them. So I decided to try and go in store to Target to try speaking with a manager.

When I got there, the customer service desk told me there was nothing they could do and asked if I wanted to speak with a manager. She called up the front-end manager who was extremely rude. She basically told me that because I only had one receipt, I couldn't prove that the second charge was not real which makes no sense because if I had a second receipt the transaction then would be real or at least I would’ve caught it when initially paying. I wouldn't have run my card a second time if I received a receipt after the cashier said that the transaction didn't go through the first time. So basically, she was hinting to the fact that I was trying to rip off the store.

I felt I was very calm and easy to work with but they wouldn't do anything for me. I asked for a gift card and they refused. And to top it off, I received not one apology. The manager was very rude and talked to me like I was trying to rip them off when I had my bank statement and my receipt there clearly showing what was going on. So I went into my bank and the teller said to wait one more day to make sure both charges really go through completely.

When the next day came around, I checked my account and as I expected both transactions went through. I wanted to give Target a third try to make things right with me since I was a loyal customer who shopped there many times for business and personal items. When I called their general helpdesk, the lady asked me some questions and I started to get the feeling that maybe I've found somebody who can help me. After many questions and 20 minutes later, I was back at square one with Target. She refused to help me and said there was nothing they could do. She said I'd have to deal with it at my bank. I went to my bank and filed a fraudulent report against Target. The branch manager was completely stunned that Target wouldn't help me out.

But yesterday I reached my limit of rude employees. I walked in the store with a cart that I brought in from the parking lot, one that was very difficult to steer. A cart boy come in with a few carts and I asked him if they were easy to steer because the one I had was not. He replied, "They are all the same, must be you." I went on and did some shopping but had specifically come to purchase the mock turtleneck that were in your week end ads. I walked up and down, and back and forth in the women's department for several minutes but could not find what I was looking for.

I was headed to customer service when I saw a young lady, obviously part of the management team, she was very nicely dressed and did not wear a red smock, but had a Target name badge, different form the other employees. I approached her and asked her if she knew where the item I was looking for might be. Her reply to me, "Lady, you are in the women's department, look a little harder." Then she walked on. I would have at least expected her to call someone from the department but that did not happen.

So I left my cart and all the merchandise that I had intended to buy and headed down the street to K-Mart. I don't intend to return to Target but will spend my money at the local K-Mart or even Wal-Mart, which I have hesitated doing in the past.

The first thing in the morning, I called up the same store to check if they have another piece available to replace my defective one. The guy told me that they had another piece and I could get mine exchanged. But to my shock, when I reached the customer service counter, a lady was already waiting for me there to harass me. She kept arguing that since the box seal was opened n the netbook was turned on, it no longer came under the "new" category. In their policy only allows "new and unused items." Now, how in earth could I have known the defect before opening the box or tuning the netbook on for that matter?

When explained this to her, she started making other silly excuses which only showed that she wasn't computer literate enough. She wasted a complete hour of mine arguing pointlessly. Well, then I found out that the whole try of pushing me to the corner was made because the piece whose availability was confirmed on the phone was not "new", it was repackaged. Can you believe that? This whole drama only to cover up their own mistake. They wouldn't return the item and they didn't have a replacement. The rude woman said that I can only buy the repackaged one or take the same defective piece back home.

She was vibrantly trying to impose that I'm trying to return a used item. I was literally harassed. She even made me believe that no other Target store is going to accept it. Being new to US, I didn't know a bit of policies so I just returned, while I was leaving an electronics guy came and told me that the item is available at another store about 12 miles away, and I should try if they return it.

I desperately needed it that day so I actually went 12 miles out of the way and got it replaced. Now that I read all these customer policies, I feel so insulted about that woman's behavior with me and then me having to travel 12 miles because of their mistake. I want to return the netbook that I got and never ever shop at Target. I've already warned all of my friends and family members and none of them will ever shop there.

The first thing in the morning was that I called up the same store to check if they have another piece available to replace my defective one, the guy told me that they had another piece and I could get mine exchanged. But to my shock, when reached the customer service counter a lady was already waiting for me there to harass me. She kept arguing that since the box seal was opened and the net book was turned on, it no longer came under the "new" category in their policy only allows "new and unused items". Now, how in earth could I have known the defect before opening the box or tuning the net book on for that matter?

When explained this to her, she started making other silly excuses which only showed that she wasn't computer literate enough. She wasted a complete hour of mine arguing pointlessly. Well then, I found out that the whole try of pushing me to the corner was made because the piece whose availability was confirmed on the phone was not "new", it was repackaged. Can u believe? This whole drama only to cover up their own mistake.

They wouldn't return the item and they didn't have a replacement. The rude woman said that I can only buy the repackaged one or take the same defective piece back home. She was vibrantly trying to impose that I'm trying to return a used item. I was literally harassed. She even made me believe that no other target store is going to accept it.

Being new to US, I didn't know a lot of policies so I just returned, while I was leaving an electronics guy came and told me that the item is available at another store about 12 miles away, and I should try if they return it. I desperately needed it that day, so I actually went 12 miles out of the way and got it replaced.

Now that I read all these customer policies, I feel so insulted about that woman's behavior with me and then me having to travel 12 miles because of their mistake, I want to return the net book that I got n never ever shop at target. I've already warned all of my friends and family members and none of them will ever shop there.

Additionally, the store would not tag a replacement CD when the store finally got a new shipment so that I could be notified that it was available. Additionally, the store would not send me a replacement when available even though I would not be back in Salt Lake City until January 2011. Additionally, it was my responsibility to return to the store or of course I could always call them in advance to see if a CD was available. And then there is the fact that I had to do all of this within 90 days or I was stuck with the bad CD. The problem is I am not responsible for a bad CD. The Target store at Fort Union in Salt Lake City is! I don't care what excuses Target makes, I want a replacement CD sent to me or held for me until January if that is the best they can do or I want my money back.

My main complaint is the total lack of customer service provided by the manager. He has his book, he follows the prescribed solutions, although it was indicated they had never had this problem before and he could care less about the customer. I went through 3 people. The first two young women tried to be very helpful before I got to Mr. Manager who at best was unable to understand my frustration with his solution. Target must have a very poor manager-training program if after 3 people, with their combined salaries and time spent helping me could not solve an $11.99 problem! I’m stuck with a bad CD, no reasonable, time efficient recourse, and a firm desire to. Never shop at Target again. I walked out without buying my basket full of items probably only $40 - $50 worth and when in Salt Lake City, at least in the past, I have been a regular customer of target. No more.

On Saturday, November 6th, guest service told me to go back to the store and return the product. Instead of going back to store, I called the store and the store manager refused to return the product and told me that she has not heard anything from guest service and whatever they did is the right thing to do.

I called back on Monday, November 8th, and after detailed talk with guest service, she asked me to go back to the store again and return there. I don't understand how many times a customer should go to store to return $18 shoes. The cost of shoes doesn't even cover two round trips to store. I asked the store to send me a FedEx box where I can send in shoes to store and give me credit back to my credit card but the guest service refused.

It is very shameful on behalf of Target with this kind of behavior to customers. I don't feel it is safe for my child to wear a defective shoes and the store is refusing to return. What option do I have at this point? It is not an issue of $18 anymore. I want to pursue this further with corporate. Please advice. I would like to get email back regarding this.

I was in Target 2 weeks before 10/31/2010 and what I needed for Halloween I had to pick up off the floor, repack it, and buy it. The costumes were on the floor and they were going over them with the shopping carts. When a Sunday sale ad comes out, no matter how early I get to Target, the items are never ever there. I may start shopping elsewhere if I do not see a change before Christmas. Thank you.

I called Magnavox Manufacturer and was given a local repair shop to take a look at the TV. I took the TV there only to travel approximately 45 miles. I was told that the main board was gone in the TV and that no one had a part for it. I was very disgusted after traveling the distance and given that information. I called Magnavox again and told them what had happened. I was told at that time that the only thing I could do was write a letter to Consumer Services and explain what had happened. I truly feel that there is definitely a serious problem with Magnavox Manufacturer knowing the problem exist and is not doing anything to assist the customers.

People spent quite a bit of money purchasing the TV's and nothing is being done to refund the customers. I've always brought Magnavox appliances but now, I know that it is not worth it. I've read where many customers have the same problem. This is really bad business. Please refund my money. This is very bad business. I pray that you will find a way to assist in reimbursing the customers.

I was never told this, and would have just gone to Sam's Club to purchase the TV if I had been told from the beginning. The manager was rude. She didn't care and was only concerned with moving on. No respect for customer service. I feel like I was conned into buying the TV at their price. In short, I was denied the price match and was given no other option. Since I had already opened the TV, they also said they would not take it back. Total rip-off—and I believe it’s intentional to make a sale. Nobody at Target cares! They just want your money and then go away.

Well, it is now 11/05/10 and the very Apex Digital TV converter box I got as an exchange for the faulty box, literally died now. So, again, I went to Target on Howard, in Evanston Il. and they won't help me do an exchange, or give me a refund! It is definitely time to file a complaint with the Federal Consumer Protection Agency.

I am a senior citizen, and cannot afford running around the city, trying to get exchanges for faulty electronics like this Apex Digital TV converter box.

All I was asking for was store credit. After the manager came, 20 minutes of fumbling on the computer and conversing with the other lady, their offer to me was to get something from the same department and around the same price to exchange. The same department! Okay, so what if I don't need anything from that department? Who made this return policy, the mob? I was literally in that store for over 45 minutes before I left with something I didn't need but at least new. You are done Target. Lost another one!

I waited for three weeks for them to tell me (after me calling everyday since I found out my glasses were broken) to give them a style number from Lens Crafters or Pearle Vision so that I can get some sort of restitution. I give them the style number last Monday, and on Wednesday they tell me that I never gave them the style number and John is taking care of them! On Friday, they hadn’t heard from John and they assured me they would call me. Yesterday, I was rudely told they were still working on it after a month of me being out glasses and $400! They hung up on me without saying goodbye. What should I do? I want my glasses!

I then told him there were a lot of people out there who needed jobs. He then totally overreacted and told me to leave the store. I told him I was not done shopping and left him to continue my shopping. He sent two security people (Tyson and Caressa) after me and, along with Bret, they escorted me out of the store. I was not able to finish my shopping and was very embarrassed by their behavior. When I asked the security person, Tyson, what I had done to be forced to leave the store, Bret said, "She knows what she did." Aside from telling Bret I did not accept his condescending tone or behavior about this small refund, I did not know what I had done. At no time did I ever use foul language, become insistent or loud, or unruly or deserve to be escorted out of this store. At no time have I ever been escorted out of any store.

Card issuer told me that if retailer doesn't have merchandise properly coded on their end as "FSA eligible", it is rejected. I called India to discuss. Reps there don't know what FSA debit cards are, nor do supervisors. Tried multiple times to explain, ask for them to forward issue on to proper department, but I get stuck in the black hole of outsourcing who refuses to acknowledge the macro problem, nor communicate it to the powers that be. When tried other numbers, I was again routed back to India. Ridiculous.

They said they could not sell it at that price because it should have been $29.99. I sent a complaint to their customer service department and posted a complaint on their Facebook page as well. Other customers seemed to be very angry over the same situation and it seems it happens often. I am very disappointed and feel they should honor the price they had advertised it.

God forbid if I stop to talk to a friend I haven't seen in years, I get told to get back to work and I can almost guarantee I will be coached later that day for not working. There is never a day I don't go without worrying if I'll be talked to about not working, and it only seems to happen when I am by my self in my department with no help or if we are already put behind in schedule to help someone else finish their job, while they take full credit for finishing it.

Besides my dilemma, there is a Single mother I work with that desperately needs hours and is constantly asking for more, but she is only given 12 a week, while there are 18 year-old still living at home with their parents awarded with mid- management positions and given as many hours as they wish. I am sure through 'Quid Pro Quo'. The management who works in this store is completely unprofessional and unfair. In particular, Justin ** (not sure if that's how you spell his last name), is one of the most unrealistic and annoying managers I have ever been encountered with. He is the ETL over the Softlines and Front-end departments.

He along with a Senior Teamlead J.R. are the ones who are mostly riding my back about my tasks not being complete. They also are under the impression that the tubs of merchandise I push are fully my responsibility, which they are not. The tubs are everybody's responsibility, but if they are not kept up with and being stocked to the floor, I am held accountable for them not being worked.

I am always publicly asked over our walkie talkies, if I am working on the tubs. I near hear them ask any one else, as though they are making sure I am doing my job. Keeping tabs on me and my progress. I am sick and fed up with it! I know posting a complaint on here will most likely not fix the problem, but it helps take a load of my shoulders. Forget talking to Human Resources about this problem, because they have all befriended the ETLs and do not hold unbiased and fair investigations like they should.

There are many other team members with their own stories about certain ETLs, but are probably afraid to say anything lest they be retaliated against or fired with no reason due the fact that Texas is an at will employer. In an event that happened just today I had called in, because I had an enormous head ache and severe sinus blockage. I could barely open my eyes without pain. I was told to expect a write up when I go to work tomorrow.

Wow! I am so sorry that I had a migraine. I will be sure to tell my body to not give me one next time. This happened once before when I had a family emergency, like I can plan those right? I was told that next time I needed to give a two hour or preferably 2 days notice before I don't show up to work next time. Really? Like I am going to know I will have a family emergency 2 days in advance. I am sure everybody would like to have that ability. Target is the one company I have had more problems with then any other job I have had.

My cart was full of baby items ranging over $450.00. I went to guest services requested if they could look up my registry and give me a new booklet to help save money, not only did the gentleman behind the counter tell me they were out, he didn't even bother to look, nor offer to call a manager to try and compensate at all. I happened to find an attendant whom located a manager for me. Her name was Barbra, she offered no help at all as well. I felt rushed and pushed out.

I've worked in retail many years, the objective is to always keep the customer and keep them happy, as you know the best advertisement is word of mouth. Any type of discount compensation would of been great, nothing was offered. Now, I'll go online and get my baby items at Babies R Us or Burlington Coat Factory Baby Depot. Just thought you should know what kind of people you have working for you. It only would have taken ten minutes to look up my baby registry to see that I was telling the truth, and given me my discounts instead they missed the entire sale. Disappointed.

Today, I went again and bought Kraft sharp cheddar cheese along with a few other items, shelf price $2.24, scanned price $2.54. Today was the last straw, I checked with my girlfriend who quit going to Target for this same reason, one neighbor also relayed he had been ripped off once to many times and quit going, I think this is consistent enough to be a plan by Target to boost profits.

The store manager blamed it on poor help but the floor help isn't punching item costs into the computer that states how much each item is! Target should be investigated by the state. Needless to say I've been overly patient with this scheme and will now move to report them to the proper state agency along with the franchise tax board as I've been over charged on sales tax with each mispriced item bought.

On Friday, I scheduled my daughter for an appointment at the Fairview clinic to be checked out. They found that she had a double ear infection and pneumonia. This discussed me that the clinic nurse could have checked on Wednesday and caught these things 2 days earlier. I will no longer go to the clinic in Target nor take my daughter there either. I also will not recommend them to others. I hope this doesn't happen to another person. The person there that day did not do her job.

On Friday, I scheduled my daughter for an appointment at the Fairview clinic to be checked out. They found that she had a double ear infection and pneumonia. This disgusted me that the clinic nurse could have checked on Wednesday and caught these things two days earlier. I will no longer go to the clinic in Target nor take my daughter there either. I also will not recommend them to others. I hope this doesn't happen to another person. The person there that day did not do her job.

Their 800 number is useless. A second visit to the store, with my credit card statement in hand, was of no use. They wouldn't give me a phone number at Target for anyone who perhaps can do something. Surely they have the receipt buried in their computer, but apparently the store can't access it. And it seems impossible to contact anyone at Target who can fix this. Frustrated!

How embarrassing! Our guests now think that our gift registry address is incorrect. When we asked if they could at least tell us who purchased the gift, they refused. Shouldn't they have to tell you that you are registering your gifts with a different company other than who you think you are? Target.com is not Target.

Let's aim for common sense. So, with the above description considered, perhaps this weirdo employee thought we were trying to steal something. But really, buddy? Neither my partner and I had picked up a single item in the store. Did you even bother to notice that, sweetheart? And to assume that two young women, walking quickly, one with a sling on, must be trying to steal, it's just absurd.

Here are some thoughts answering the 'Why I suppose there's a reason this forty-something year old is working as a salesperson/security extraordinaire at Target": some bad choices in life mixed with a hefty dose of stupidity. Notice how I work in the benefit of the doubt here. It's not just me, which makes It worse. I know of other people who have gone through similar situations during which Target employees make outrageous assumptions about customers.

One woman was even followed to her parked car because two employees had mistaken her for someone who actually had stolen something. (This occurred at the VA Beach Target on Laskins. ) What could Target managers be telling their employees? Make sure to make customers feel like they've done something wrong? Use the "sales" tactics of following and gawking at customers? My conclusion is to shop elsewhere. To recap, my partner and I went into a Midlothian, Virginia area Target for a book. We were followed around by a male employee, who then took it upon himself to stand in an aisle across from us and stare. His actions were inappropriate, and I should have confronted him about it. I regret not doing so. No one should be stared at by one of these employees in the manner than I was. It was rude and completely unnecessary.

I pointed out that they were all on the same shelf, but he repeated his statement with an air of impatience and walked away. Next, the washcloths were rung up. Both the light taupe and the greystone washcloths rung up at 30% off. I said to Meghan that if the light taupe were just verified to be 50% off, why didn’t the washcloths ring up at 50% off like they should? She asked if I wanted them or not. I then asked for a manager to come over to assist. Joe immediately showed up. He told me that (the same style/color) washcloth was higher priced because of its size and said it like he was talking to an insolent child. He then stared me down, which I found disconcerting. When I asked Meghan to verify that this manager’s name was Joe, she informed me that he was not a manager.

I have just relocated to the Wilkes-Barre area and this is my first visit to the Target store here. I have not established a preference to any store in this area, but have already discovered one retail store that is not willing to help customers. I am extremely disappointed that the shelf tag and signage was not checked and that a manager was not actually brought over to assist me. Instead I receive a complete lack of customer service and an employee who made me feel uneasy. I do not believe his blanket statement that different sizes of the same style/color are different prices. That would be like charging a different price for a size 5 versus a size 7 pair of jeans. It goes without saying that I will be needing many items for my new home in this city along with continually needing essentials. Frankly, I am unsure that I will be returning to Target for any future purchases.

We spoke to upper management at the store and then corporate. No effect. We are or were steady customers of Target until now. Someone should have had the authority to make an individual decision that would have allowed us to replace the product, we even were willing to pay the $10.00 above our price as it had increased that amount. It is a sad way to conduct business and we were very disappointed. We have spent many hundreds of dollars at Target Stores. They should honor all their merchandise. I am sure if one of the executives had this problem, they would solve it immediately, and been cooling their wine as we speak. Thank you for hearing me out, this helps.

Totally taken aback by their explanation, I requested a supervisor. A lead person appeared followed by a Loss Detection person. Each reiterated this $69 yearly quota. I explained, the items were purchased and explained the condition under which the purchase was made and subsequent attempt to return them. I retorted I was appalled by this "new" policy. I explained this "policy" was not clearly stated. It did not make sense. I asked what was a consumer who sent their money in their store supposed to do if they wanted to return items that cost more than $69 (as most items in Target are above this amount) to do? When I did not get an answer, I stated I would return the remaining item for which I had a receipt. I placed my items on the counter with receipts and as the clerk attempted to assist me, the Loss Detection Rep. then told me to leave the store.

When I questioned, why? She stated they had the right to refuse to service me. I left the store with my merchandise with their personnel following me to my car (all in front of my son). I then called their corporate office, to speak with Jessica, who informed me, their policy was to accept non-receipted merchandise back as an exchanged within the department from which it was sold. I explained that would have completely acceptable and reasonable but I was not allowed that courtesy. I made numerous follow-up calls to ascertain why I was not allowed to return the items, why was I escorted out of the store. I was told I pointed my finger, which I did not. I purchased these items. I questioned their $69 yearly return policy for non-receipts. I have a history of spending anywhere from $400 - $1400 at one time in this store. I am totally mystified (and embarrassed) by the interaction I received at this store.

I would be most grateful for any assistance. I feel as though this was punishment for questioning this arbitrary policy. I am a disabled Veteran and am six units short of a Master's degree. I do not conduct myself in a juvenile manner. This "policy" is not posted. The "policy" is indiscriminately applied to customers. It is counter to California Consumer Law Section 1723.

I paid for the card using my debit card (cash basically) and I have the activation slip, receipt, and gift card and second attached card. The person told me it would take 7-10 business days to receive a new card.

It has now been two weeks and no replacement card has arrived. I am completely dissatisfied with Target and their lack of assistance. The woman refused to help me further. I will not shop at Target anymore. I was treated as if I were the one in the wrong.

The person told me it would take 7-10 business days to receive a new card. It has now been 2 weeks and no replacement card has arrived. I am completely dissatisfied with Target and their lack of assistance. The woman refused to help me further. I will not shop at Target anymore. I feel I was treated as if I were the one in the wrong. I lost $50.00 due to Target not replacing the gift card and refusing to refund my money even with a receipt and activation slip and both cards!

I recently asked to cancel my order and was informed by a supervisor that it can't be cancelled due to the order has already been processed. I am waiting on a manager (any one of four that will be in tomorrow) from Target online to call me back. Supervisor Tracie lets me know a manager won't be able to cancel this either, but she'll have them call. This is very disappointing. I love shopping at Target, but will never order anything online again.

So we proceeded to order the bed set, I told her it was the same vanilla visa gift card and since we stopped the original order within 10 minutes, the transaction had not cleared. We started with the ordering, gave all information. When we got to the gift card, she kept telling me it had to start with a 0 are a 4. That was the code on the back of the card. During trying to explain several times of what the numbers on the card was, she would put me on hold and talk to her supervisor. This happened four times. I do understand that if someone is learning a new job, things come up that they do not understand. But this was getting crazy. She then called Target's Gift Card Line and was trying to get them to help. When she started reading the card number, he said that it is not a good number. I again said this is a Vanilla Visa Gift card, it is not going to have the same numbers as Target's.

The guy in Target's Gift Line, I guess, help desk finally got her to understand the number she kept asking me for on the back of the my card is not the same. So again, now she was aware that this is a Vanilla Visa and let's just get this bed set ordered. So I asked, "now can we use two separate gift cards so I can pay for the merchandise and the shipping? Since the one card only had $100.00 on it and I still owed like $7.00". She said, "I do not know. Let me talk to my supervisor".

At this point, I have been on the phone and on hold with this same issue for 50 minutes. Yes, I was getting very aggravated. I said, "let me talk to your supervisor". I spoke with Kristen, I believe that was how she said her name. I again explained everything and said all I want to do is get this bed set ordered for my granddaughter. I explained about paying around $36.00 to get it on Friday.

She said, "well, it will take longer than that to get it". That was enough, it had been 1 hour on the phone trying to get a gift. She was not very helpful. I asked to speak with her supervisor, she said her name was Kathy. I asked Kathy, "what is her last name?". She said she is not to give out her supervisor's last name. So if someone has an issue, that cannot speak with someone about it? I am so aggravated about this whole issue. I feel that someone who cares about good customer service should be aware of the issue. People always seem to remember the bad experiences. I would like a call back on this issue. Thank you.

It had been three days after my purchase and when I got there, the ladies on the counter told me I could not return it because I had already opened it. I told her I was not happy with the product and I did not want it. They tried to argue with me and they called the manager. She asked me what was wrong with the machine and I told her that I was a very dissatisfied customer and not happy with the product. She told me I could not return it because it was open. I told her I opened it to keep it not to return it but I was not contented with their product.

After several arguments, the lady told me well it is dirty and we can't take it back because it is wet. I told her give me some tissue and I will dry it and keep your product. They credited my credit card back but I will not shop there again and I will advise everyone to to the same thing. They are very unfriendly, no greetings when you come in or leave.

She never really said. Ms. ** informed me that Guiermo was not the manager, but a second banana or something to that effect. I have requested the video game from Ms. ** several times and she told me that the "real" manager would call me. It’s been 8 days now, not a word from Target. They claim nothing. So, they just stole my money. What do I do?

I asked if she is a manager. She says no. Then I said, "Please asked Davina to ask this employee Brenda since she has nothing to do with this matter to please have her go about her job." I tell Davina that this is persistent deception by this store that has gone unchecked for the past 2 years where 9 out of 10 times that I shop here that I have to go to customer service to have overcharges reimbursed and that I believe this is deliberate.

How many customers are like myself who have to check their receipt for accuracy? I would bet that more often than not, customers do not check their receipts either because they feel this type of deception could not happen or that they just don't have time to stand at Customer Service for minutes on end to have errors corrected which means money back in their pockets.

I found out how important this was 2 years ago when I was charge $5.82 for a can of 47 cent cat food at this very Target in Hunters Creek, Orlando, FL. To add insult to injury, I call corporate Target at 1-800-440-0680 and talk to Jasna who listens, tells me she'll send this up the food chain to the highest executive at the store and corporate but says she doesn't need to take my name or phone number because we don't call people back on this.

So, in essence, I just wasted 60+ minutes of my time in handling this with customer service at the store, then on a lengthy telephone call with Jasna. I told her that Target has done nothing to assure me that this will be handled appropriately, and Target does nothing to inspire customer loyalty. If I shop at Publix and they make an error, they at very least are all over the situation and give me the first item without charge for the trouble in calling the error to their attention.

Not Target though. Because Target does not care about whether I shop there or not. Moreover, I am now costing them money because I have just called attention to their deliberate deception tactics in their being able to overcharge customers enticed to buy something they may or may not have originally purchased at what they think they are getting at a sale price but, in fact, will be charged full price at the register should that customer never check their receipt or not have the time to have it rectified with customer service. So neither customer service at Target in Hunters Creek, Orlando, FL nor Jasna at the corporate office found my time valuable by not even at very least a call back, or not even a dollar coupon to come back. Why, because now Target will make less money if they do have to correct their deliberate deception by overcharging of sale items.

Please try to do something. I understand that she will not get fired or that she is perhaps far away from being considered to get fired because our over night team members are majorly Hispanics and they communicate in Spanish with her; more comfortable that is. Please take this serious complaint into account and please, hope that Target Store #1341 will be a slightly brighter if things around here get better if Ms. Maria changes her personality.

I searched around and finally got the old number. I returned to the store to be educated again on the policy and the fact that the sale was now over 90 days. After much frustration, I left with a number to make a complaint, but of course I cannot get to make a complaint.

I called the number for the Returns Service and got a lady who proceeded to tell me all the things that they did not have to do as she was not going to help. After a third round of repeated information, I told the lady that I was not a moron but wanted help. She hung up. That is some way to complain about this total lack of help. There was no money back for a machine that I will not use. I had asked for store credit so it was not like they were loosing any cash.

What she said was completely unnecessary and unprofessional; she did not have to say that. The only reason I asked why was because I don't give out personal information unless I know what it's for. Also, I found the question random and was curious. Perhaps if she was a little nicer and had merely said "hello," I would have given it to her. I know it sounds trivial and it's not that big of a deal, but I am sick and tired of poor customer service on Target's part. I have had a few instances where a cashier was rude and I let it go, but this was the last straw. Target's customer service has become more terrible than Walmart's, which is pretty horrible.

I called for manager number two named Amanda and again, no good customer service manners. Attitudes, attitudes! Finally, after much discussion and me standing on my good leg, they canceled the item that was wrong at the counter I was standing at (which they could have done without all the aggravation). I spend hundreds of dollars at this store and other Target stores, but this store needs training on customer service. They totally do not understand the American Disability Act, which I conveyed to Amanda (the manager). I would advise this corporation to do a better job in training their customer service personnel in manners and on the ADA; otherwise, there will be legal action in accordance with the ADA.

Target is completely inaccessible for returns. It says, I must bring the item in to return. However, UPS has returned it to Target on 9/9/10 as is their policy in this case. So I don't have it, nor does my granddaughter.This was a $12 item, which cost me $27 and now I can't get my money back. One more thing: I learned from UPS that Target has a special "restricted" deal with them, which is why they didn't leave a deliver notice and just whisked it off. This was not ever mentioned in my transaction with Target. This company is cheesy, dishonest, and makes itself inaccessible to customers. Result is that I can't get my $27.00 back and Target has the merchandise.

I believe that manager Maria *** from Target Store #1341 has had perhaps hundreds maybe thousands of such negative comments and complaints concerning the way she is at the work place and her very negative personality and low work contributions. She makes team members feel "bad" about themselves and the younger team members "afraid" of her. This is dangerous and way below the line as most of her team members sense this.

I am more than happy and relieved that I am able to have this chance to bring up such crucial matter concerning Ms. Maria *** today. Please let this be known and eventually, make a difference in the future of Target store #1341. For every team member who has suffered her harshness and basically everything that Ms. Maria offers (all negatives at this work place).

Numerous people had complaints concerning Ms. Maria but for some reason, she never gets "punished." This I do not understand. Thank you for this opportunity to state these issues. Please pass on. -Anonymous complainer, about Target store #1341.

I felt fine at time, no pain. Went in the next day, spoke to a Mr. ***, the manager on duty at the time and filled out a form. He filled out the form because I could not write; use my fingers to fill out the form. I asked Mr. *** to call in the employee who witnessed the incident or caused the accident, to explain what happened in front of me and him. He explained, "Our Company does not work that way." They kept their employee away from me. I never caught up with him. I tried to talk to a different shopping cart employee. He said he was told not to talk to me.

Also, manager in office at the time of filling out the form, Mr. ***, said that people use this type of incident to scam. He treated me like I was another scammer, like I was faking. Of course, their people at the main office treated me horrible. Said they saw the camera material and saw no damage. They were rude, mean, and nasty, the employees that represented their company.

So, today, I took the receipt back to the original store and stood in line at customer service. The two reps behind the counter looked supremely uninterested in providing customer service but I was finally summoned to the counter. I explained my situation and the fact that I didn't realize the error until I got to my daughter's home. I showed the rep my receipt with the missing purchase highlighted. The response was a completely dismissive and uninterested, "Once the item leaves our store, it's your issue, not ours." I questioned the idea of the item being returned to inventory. She said that it was possible, but that the item can also be kept by the employee retrieving carts, or anyone else.

I was incredulous that the employees were not told to make a good faith effort to return obviously purchased items to the front in case someone had proof of purchase. The rep helping me (or not helping me, actually) said that another woman had just come in to retrieve her large bag of cat food and had been told the same thing, your problem.

For a store as huge as Target, how could such an unfriendly policy exist? Certainly that $40 lamp made a financial impact on me far more than the colossal chain! I also am amazed at the poor training apparently given these customer service employees. The person I dealt with was young, had minimal eye contact, showed absolutely no human emotion, and I felt like less than a number. After her announcement, she sort of dismissed me.

The other Target I visited yesterday would have saved me a trip had they told me that their policy is not to replace anything left on a cart, instead of telling me to go to the store of purchase. The policy is so totally customer unfriendly, I have to think this represents this company's views of it's customers now. The "Who cares about you?" attitude stunned me. I suppose it shouldn't have. I think mega-chain stores develop an utter disregard for the individual customer. Front line employees, like customer service people, apparently have little or no training in PR, or customer service in general. Such ideas as having eye contact, smiling, acknowledging a customer's frustration and offering to get a manager to explain a policy better are not part of the training system at Target.

I will avoid this chain as much as possible and I will never go back to the Escondido store. Thank you for listening.

The two individuals in customer service couldn't help and couldn't even reset my password. My only option was to stand in the lobby on my cell phone dealing with their registry 1-800 number. Sick of waiting, they allowed me to return $75 worth of merchandise and they scanned my license. Now that my $75 has been used up, I can't return anything else for a year! Apparently that is all they allowed. The rest of the items I'll just have duplicates. Thanks Target for ** me, the customer, and padding your wallets with money from my guests' extra gifts that I can't return. I was even willing to take store credit just so I wouldn't have extras but no, my $75 is used up,so I'm out of luck! I guess I will be shopping at Bed, Bath & Beyond, Ross, TJMaxx, or Macy's. This is the worst experience ever for a wedding registry; I really recommend you don't register there. I returned merchandise on my Macy's registry with zero problems! Macy's staff was fast, friendly, and knowledgeable.

On 9-6-10, returned to the store and ask if they could recover the one I'd returned the day before. The manager said no. But she was willing to replace it with one in the store. There were none in the store. I asked if they could just get the piece out of the one I'd returned the day before. The manager said no. But they were willing to call another store and see if they had one. What would have taken the manager a few minutes to correct she refused to do. But she was willing for me to travel across town to the one on W. Saginaw Hwy--some 28 minutes round trip or to the one in Okemos --some 20 miles round trip.

If either of those two stores had one it would have taken me between an hour to two to accomplish the task that the store manager could have done in just as few minutes. I declined to have them call the other stores because it was evident the store manager was indifferent to this customer's need. Remember this was the third trip to the store to get this matter settled. I was unwilling to travel 20 plus miles and go to a Target store for the fourth time in three days for the same issue. Poor, poor, very customer service.

I went home and looked again online and it clearly stated that the camera was $109 online or in store availability this time I went to the next local Target store and it was again $129 there this time the salesman did look it up for me but it still came up $129. He was uncertain as to why there was a price difference his only explanation was that the statement in store or online just meant the camera was also in the store but not at the online prices. I think that was ** and was quite upset that they would advertise an item like that. I bought the camera at $129 because I really liked the camera and it had great reviews I wish I could of had it at the price advertised though.

I took it back to the local Target store and explained what had happened. The lady told me that they couldn't return anything without a receipt that cost over $70. I said that I really just wanted to exchange it for the exact same product that they had in their store. Even exchange for the exact same product. She called a manager over. The manager said that they might be able to return it to my gift registry if I had one with the store but I was not able to return it for store credit or even exchange it. I told the lady it wasn't on the registry because I knew I was getting it so I didn't need to register for one. She said that there wasn't anything she could do for me then but they couldn't take it back.

I called customer service. The guy on the phone basically told me the same thing, although he did come up with one alternative. Target would nicely print out Manufacturers information for me and I could contact them to see if they could send me parts to fix it. I am expecting a newborn baby any day. How am I going to wait for the manufacturer to fix something that was bought broke? The guy on the phone was rude and basically had no help or answers as were the two people at the store. How can you sell a product that is broke when bought but you don't stand by your product to exchange or return it? I will never buy anything from Target again. This is the most absurd thing I have ever heard of. I am now stuck with a $100+ playpen that I can't even use with my newborn child. I thought this was a good company and I usually prefer to shop with them over their competitors. I am also returning all other products from their company that are unopened and with receipts, and deleting my baby registry with them. I will not shop with them anymore.

When I told him again, he asked me if I wanted him to rebag my items or not. Of course I told him yes and to make sure I received the 5 cents per bag I was due and he had no clue what I was referring to. I pointed out the bar code he was to scan to receive the 5 cents and he was totally surprised. I did receive my money for the bags after showing him what needed to be done. I am a loyal Target shopper, but I am not happy with the service I received today. When I was finally checked out and went to my car, I saw the horrible conditions in the parking lot. There was so much trash I thought I was in a landfill. It looked like everyone had dropped their lunch bags and the contents on the ground and walked away. I'm sure Target has high standards for their stores, but the store in Inglewood definitely needs help! Thanks for listening.

The lady said no, it has to be the same exact CD. I repeated again, "Give me a store credit or exchange because the store doesn't have the another Coltford (Chicken and biscuits)." The lady said I know and left me standing there. I asked again and she called another lady up and told me I would have to go to another Target store and see if they have it or I would be out of luck. You need nicer people working for you. They both had personality problems.What? Can't I get something else or a store credit? I was told I had to get the same CD or nothing. There wasn't another one back there or I would have.

I have also filed a complaint at with consumer affairs and I plan on telling everyone I can about what happened. I just can't believe I couldn't get a store credit or even let me exchanged for something else in the store.

I asked to speak with the manager, who was not very empathetic. She said I should have read the return policy before I bought the bike. Even if I read the policy first, which is always a good idea, I still would assume a quality store like Target, would stand behind its products and accept a return if a customer is dissatisfied with the quality. Despite the manager's not-so-pleasant attitude, she did accommodate me enough to say they'll have the bike mechanic fix the bike. But they wouldn't allow me to upgrade to a better bike.

It's been five weeks and I still don't have my son's bike. At least they're rectifying the situation, but I will no longer buy big item products at Target. I've been telling family and friends to beware as well. In fact, while I was at the store waiting for the manager to help come up with a solution to my problem, a mother and her son were looking at the bikes. I told them my situation. The mom thanked me for letting her know and said she would buy her son's bike somewhere else. So, consumers beware. I come away from this experience, knowing we're in a recession and department stores aren't going to honor consumer complaints/returns like they have in the past. In closing, always find out the return policy.