Target Stores Reviews

My cousin did a return for me because I was home with the kids and Ruben out of the Pacoima Target took the stuff I bought back and told him that he could not get a return and hand him my check... I know for a fact that it is Target's policy to keep our account safe but he took it upon himself to give my check back not to me and I know that is illegal to give someone's account to others. But when I check my account, the money was pulled out from my account so I ended up with no merchandise and no money in my account. I want to know what is going to happen with my money and my merchandise.

I love Target. I love shopping there. I’ve been a loyal customer for so long, but something happened yesterday at your Target location on 8101 Consumnes River Blvd Sacramento, California. I felt like literally I got cheated. I bought a stroller online, paid 99 dollars for it. Jogger stroller doesn't perform like used to. Bought with a TARGET GIFT CARD that was given for my baby shower. I was saving it for it. I must say that am a RED CREDIT CARD HOLDER. I always do my purchases with it on top that I save 5% why not and I also get additional 30 days for returns.

I pre-ordered the highly sought after Xbox One Day One edition back in June. I placed the order and used our Target card to save 5%. There were several emails detailing the order, an updated shipping window, etc. On a whim, I checked the status a few days ago to find out it was cancelled. I called customer service to find out why it was cancelled with no notice and they told me it had been cancelled a month prior. I was never notified, I was never given an option to change the payment method. Nothing.

I returned a child's bike carrier to Target the day after I bought it and I got my refund but the lady at the courtesy desk shamed me by telling me that the item couldn't be resold for safety reasons because the box had been opened. I went in the store a few days later and there it was for sale back on the shelf. I don't understand what was gained by lying to me and making me feel like I was stealing from Target.

I have a severe medical condition and was put on a 6 month leave of work by my physician. I have no disability or income for the 6 months and I also have a 12 year old daughter and mortgage. I tried at least 6 times to explain this to Target and ask for a hold of some sort on my credit bill for this emergency and they have harassed and threatened me each and every time. They continue to call early in the morning until late at night. My daughter and I are going through a frightening experience without these additional phone calls. My other creditors have all been understanding. Everyone of them has been helpful except Target!! I think it is outrageous. My bill is not huge except for all of the interest and fees that are being applied now. I will never shop there again!!!

I ordered two items on Target.com, went to complete the transaction and was told it could not be completed by the system. The order did not go through and I did not get a confirmation. I then went to my PayPal account to see if it went through and the charge was there. I called customer service who was very rude and impatient with me. She then told me to try to complete the order and it would not charge me twice, guess what? He did! There were two charges, one for a complete order and one for an order that they say they could not see or did not go through on their end.

While checking out the Target counter the cashier made a comment that the panties I was buying could be used as a parachute to jump off a cliff. I'm highly offended and will not spend another dime at Target. I honestly wanted to cry. How inappropriate. I felt so bad I didn't even get the panties.

I ordered 230.00 worth of merchandise I never received. I talked to a Target representative and they told me I was going to receive my money in 7 to 10 business days. 15 days after I had never received my items then they told UPS said they delivered the items and left it on the porch but I never received anything. There's nothing I can do about this situation and I lose out on 230.00.

At the end of August 2013, I shopped at Target for return to school clothing for my three grandchildren. I purchased Cherokee brand schools for all three in the shoe dept. buying the exact shoe for the two boys in their respective sizes. The little girl, who is a kindergarten students shoes, were Cherokee as well along with tights and a sweater. It is now October 21, 2013 and all of the items I purchased have begun to fall apart. The sweater has been washed once and the whole underarm has come apart, the tights have holes in one leg, and all three pairs of shoes have had the covering start to peel off before our eyes. I no longer have the receipts for these items, they fit and I never dreamed they would fall apart this quickly! Knowing I would receive no satisfaction by going to the store for a refund without a receipt, I thought I could find someone to at least listen to me at a customer service phone line.

I shop in the Target store in Greensburg, PA and on several occasions, I have been followed by an employee named "EMMA". She looks at me funny and even has gone to the dressing room and pointed me out, as if I am going to steal something. I also have noticed other employees following me around and asking me if I need help!! You know if you need help, they never come!! I went into the rest room one day and this EMMA came in after I left. WEIRD. Was she looking for something??? One day, I got so mad I approached her and ask her not to follow me around the store. She did look a little surprised by my attitude. If I was going to steal something, I am not going to make contact with you, EMMA!!! They are very rude, no personality and they have a "who cares attitude in this store". I didn't bother to complain. It would have done NO JUSTICE. I have a red Target charge card and it's being paid off as we speak.

I originally had Target insurance for my iPod Touch and I wanted to replace it. I called Target electronics to see what I could do. My iPod lagged a lot and they told me to send it in. They paid for shipping, so I thought my gift card would come. It took my iPod 1 week to get there but it took my gift card 1 month to get! And worst of all, it was half the amount they said they'd give me. I asked for a refund and they said no because my item is used. NEVER GET TARGET INSURANCE!!!!!!

I rarely write negative reviews, but what Target did to us today is inexcusable. We pre-ordered the PS4 since it is in high demand. We worry about not getting it for Christmas. We selected Target because we thought we could trust their professionalism and logistics. Today, we got an e-mail telling us the order was canceled, 45 days after we placed the order, without any explanation. We called Target to get this resolved but they were clear: "Sorry, can't do anything about it". Thus the single Christmas gift that my daughter asked for will not be there. The only gift. She did not ask for anything else, just the PS4. Shame on you, Target.

I bought an IPOD touch 4th generation last year for my daughter. When I bought it, the salesman talked me into the extended 2-year warranty that was supposed to cover anything. He basically told me if I could bring the phone in, it could be replaced. So I bought it! Almost a year later, the screen went white. I called up the warranty and they told me to go through the Apple manufacturer's warranty first, so I did. They said there was water damage to it. Meanwhile, a service representative from Target had called me and informed me that they had sold me the wrong warranty and the one I needed was cheaper and they would send me a check for the difference.

Purchased audio cabinet, order# ** on 9/3/13. Received the product about a week later. Did a visual inspection and found the base of the unit was damaged. Called the number that was provided for a replacement part with the hopes of a response within 24 hrs. Never received a call back at all. My wife went to Target, the store, to get a return label. Shipped back the product by UPS and called every other day to make sure the package was received. On Sept. 26th, they said they received the product and processed the order and our would be return or money within 7 to 10 business days. Called again today, 10.9.13, and finally spoke with supposedly the manager named "Frank" who refused to give his last name. He said it had not been processed yet and would have to wait another 7 to 10 days. I asked to speak to his boss, he said he didn't have one. He was very arrogant and curt. He then hung up on me. With no knowledge of when my money will be returned. Haven't gotten the real story from day one.

I mistakenly ordered a pair of sneakers in the wrong size so I canceled the order right away, but guess what? You can't cancel an item. I got this message instead: "You do not have authority to view this order." So I tried their customer service chat and that guy was not helpful at all:

72 hours, I purchased a gift card and gifted it to my sister. Today, we walk in and get rejected at the register because the card was not valid and they could not assist us at the register. Issue starting at 8:39 pm. Humiliated, I step aside and quickly call. Unfortunately, the rep doesn't speak or comprehend English well and gets an attitude while I explain my situation. Then he goes on indicating my money is basically lost in cyberspace and he wasn't able to do anything. I asked for a transfer. Then he insist for me to give my cell phone to someone that works at the store I'm at. Again embarrassed, I did. Then the rep says she can't do anything for us since it's corporate and they are just a store.

I ordered an above ground pool on 8/1/2013. Website said delivery date would be between 8/8-8/13. The delivery date was very important! They waited a whole week to let me know the order was "delayed" and wouldn't arrive until the 20th-22nd. I immediately called and cancelled the order on the 7th, and then got an email later that day that my order had "shipped". I use quotes because the order did not actually ship, according to UPS, until the 19th.

I've never had a problem with any other Target store in over 20 years of shopping at Target stores except this one. The Super Target in Apple Valley on HWY 18 is great. However, the regular Target store by Jess Ranch lacks major customer service. The lady in the makeup section was very unhelpful, and told us rudely to "Just go check with the pharmacy." The pharmacy asked if we asked the lady in that section. I just said forget it and got the product at another Target, which was way more helpful. This Target store needs work on their customer service skills.

Went to Target to get a few items, along w/ use of some coupons. Wanted to buy 3 Gillette shave cream (from the travel section) which were 97 cents each. Had $1/off 1 and $3/off 2 "Gillette cartridge, razor, shave prep or skin" coupons (also no size exclusions on coupon). Cashier flat out refused stating cannot use on travel size, called over a "Mgr" who scrutinized the coupons & items and states, "It is Target's policy to not take coupons on travel size. Told the mgr that is not the policy because I am familiar with it. Took my coupons, did not get the item and left. Pulled up Target coupon policy on iPhone and back in, went to CS desk. Complained about coupons not being accepted. 2-3 staff were there one stating a new coupon policy, tried to call someone else over, no help. Advised need to go with the "mgr's" decision.

I ordered some shoes for my daughter for school online. I placed my order on 8/11 and it gave me an approximate delivery date of 8/15 to 8/20. I received an email on 8/17/2013 indicating that my package had been delivered to my home. I checked my mail packages, mail receipt, etc and nothing. The package was shipped via UPS and they then delivered it to the post office (ridiculous). I checked the UPS website and they indicated it was delivered to the post office, I then checked the post office website and they indicated it was delivered to me. I called USPS spoke with an young lady who stated would have to enter an escalation to research my missing package and I should hear something in 24 hours, so I waited 24 hrs and nothing.

I am still fuming, and shaking after last night's experience.

Was recently at the local Target store with my family doing some back-to-school shopping for my daughter. All was normal while at the store, until we started making our way to the cashiers. I noticed that two police officers entered the store and I got the impression that they might have been called in by the store by the manager(s). They looked like they were looking for suspicious activity (shoplifting, etc..). When they passed me, they pretended not to be looking in my direction, but they appeared to be looking at me from the corner of their eyes. I was also getting the uncomfortable feeling that I was being watch suspiciously by the cashier, fellow store employees and to what I assume to be one or more of the store's managers.

I placed an order online, with my new shipping address in Houston. The target system malfunctioned and picked up an old shipping address of mine in Oklahoma. When I got the UPS shipment notification, and noticed the error, I called Target immediately, to notify them of the error. I was told they could not make any changes again. I made them understand politely that this was their error from the online system, but they failed to make any changes. I called UPS myself, and I was told by UPS that they could make the changes, but it has to be authorized by the shipper itself - Target.

I sent back my return to them through UPS on 6/19/13. They still have "not" received it. They will not acknowledge my problem. They are doing nothing about it. I will not be shopping at Target anytime soon.

I am a loyal Target shopper and have never had any complaints. That is, until today. I not only shop on target.com every few months, but I am also in my local stores at least once a month for groceries, etc. I ordered two items last Thursday the 11th. This is literally the first time I have ever had to actually pay for shipping, since I did not hit the "free shipping with $50 purchase" mark. I bought two items at roughly $17 a pop and paid $7 for shipping. The total was around $42 complete. The money was deducted from my debit account that very night, yet I was unable to track my package for TWO DAYS!! Every time I order over $50 and get free shipping, my package is already here after two days. (Literally, my UPS guy knows when he sees a Target box on his truck, it's for me - that's how often I order online).

I was purchasing two packages of 8+2 count Schick Xtreme3 Sensitive disposable razors. I had two TARGET coupons (expires 7/14/13) $3 off 8-ct Schick Xtreme disposable razors, valid in store only. Limit one manufacturer and one Target coupon per item. Limit 4 identical coupons per household per day. I had one manufacturer coupon BUY ONE GET ONE FREE Schick disposable razor pack (expires 7/28/13). Target employees would not allow me to use all 3 coupons together. In fact, I was told I could either use the 2 Target coupons OR the 1 manufacturer coupon. This goes against the Target coupon policy that states 1 manufacturer and 1 Target coupon can be used on the same item, the Target coupon restrictions, and the manufacturer coupon usage.

Target has never had the most reliable products (from TVs to coffee pots to microwave) but they always stood behind the products they sold to you (so long as you had the box and receipt). I purchased a Bose speaker from them and, after a couple of months, it stopped working. I had 3 people who are good with this type of electronics try to solve the problem (paid 2 of them), no luck. I went to take it back to Target and they said, "Sorry, you purchased it over 90 days ago". I am assuming this is a corporate policy and not just the store in Seminole, FL. They have gone the route of Radio Shack - if you buy an insurance policy, then we will stand behind our products. I know I will only buy socks and paper products from them in the future, nothing expensive.

Target.com charged me $12.37 two days after I made an initial purchase. The charge sent my account into the negative. I only purchased two items on July 3rd for $26.49 online at Target.com. When I called, a woman who had a foreign accent answered the phone. She told me that the order was being shipped separately and the extra charge was a result of a new breakdown of the charges. I'm like, "What the hell? Why are you all still charging my debit card?" She then informed me that the funds had not been removed from my account. It was just a hold.

I purchased several ears of fresh corn 4/$1.00. I thought it was a good deal since they are 3/$1 at Kroger on sale. The cashier mumbled something to me several times. He didn't have any speech problem. He just mumbled. I had to ask him to repeat 5 times before I could make it out. He was asking me, "What are these called?" He did not know what corn was called! I replied "corn." The corn was terrible. The worst fresh corn I've ever purchased. I should have upchucked it into a bad and returned it for a refund! The next day I found some on sale at the Dollar General market for 6/$1.00 and they were very good.

Mobile phone s4 purchased 6/17 returned it on 6/26 - Very poor service. Return desk asked me to go to the electronic department. Back to return desk I was told the computer system is down while I see everyone returning without a problem. Finally, after returning to the store after my complaint to Target store, I was told I am not receiving a full refund. I had 14 days to return. The electronic department is all scam. I will follow up with this issue.

I went to Target to price match a pool Walmart had a roll back on by $150 but Walmart was out of stock. I took the ad with me and the Target rep at first said no problem, however while waiting for them to get the pool, he starts playing on his iPad and says that Walmart has it listed twice on their website once at regular price and once with the discount price so he calls a rep from deli strangely enough to verify it’s okay now?! Uhhh... makes no sense. It is listed as discounted regardless! The deli girl plays on the iPad while talking to another employee wasting time and 30 minutes later concludes it’s okay. Then the CS rep has to call a manager, **, for approval. This guy was the rudest manager ever. How he got this position, I will never understand. And he says what's going on and wants to start all over again!

I received two sets of dishes as a gift. As I did not need any more dishes, I went to the Super Target to exchange them, expecting to get in-store credit since the gift did not come with the gift receipt. I came to learn that the current return policy would have only let me return one set of dishes, because the value of both together was over the dollar limit for returns without receipts. They may offer gift receipts when purchases are being made, but that doesn't necessarily mean that a purchaser obtains a gift receipt or passes it along to the recipient. I have enjoyed shopping at Target in the past but choose to no longer patronize their stores.

I shop as a regular customer in Target, and I always go to them for products like electronics, but my latest experience with Target at Dandenong and Fountain Gate left me surprised at how unhelpful and rude their customer service can be when I was asking them questions to make up my mind. Again, when I went back, they said, "What is your problem now?" It was with the mobile tablet, which was faulty three times.

While shopping at Target in Waukesha, WI yesterday, I noticed a policeman following me all the way to checkout. Now I am aware that two people were caught recently stealing and they happened to be Black. However, all Black people do not steal. I for one do not. Do you treat all Black customers the same way? I won't be back. I can shop elsewhere and I will tell my friends to do the same.

I purchased a T-Mobile phone through Target but after it died within 90 days, they would not exchange it for one that worked because I didn't keep the box. Just be aware that the game is you have to keep the box so they can use those codes to actually do the return.

I'm a regular client for Target and I buy most of my stuff from Target , Today, I went to Irvine North branch located Tustin Marketplace and bought some stuff with receipt no. **. I wanted to buy 3 Enfamil formula 22.2 oz and I asked to make price match with Babies R Us offer which you buy 3 and get $10 off. I asked the cashier and she brought me the manager and he asked me for actual coupon but told him I can just show you the ad in Babies R Us and if he could match but he still refused. I went to the customer service and she told her manager to ask her not to do anything for me. So I asked her to bring me the manager again and I asked him if I could talk with his manager, and he brought me another team member from Target which I don't know if he really was his manager or was just working in there. Anyway he also refused and I told him that this is wrong and I usually do price match and I will complain at Target but he didn't care. The receipt time was 8:50 pm dated 06/09/2013. I'm really upset with such action and really can't believe that happened to me at Target.

I was shopping online for chairs and saw one that I was ready to order. The price was listed as $169. However, when I clicked on the item, the price said $229. I checked to make sure I was clicking on the right thing, and I was. So, I decided to call the online customer service to get some clarification. I spoke with a woman named Grace (supposedly a manager) after speaking with the rep. She stated that even though she saw the same thing on her screen as I did, the correct price was $229. She stated that they do updates on Sundays and that's probably why there was a discrepancy. So, I asked if Target would honor the lower price, since that IS what companies usually do in these kinds of situations. She stated no, and there was nothing she could do about it. She asked me to check back later because the price could change.

On 5/14/2013, I pre-ordered Season 5 of True Blood on Blu-ray + DVD + Digital Copy from Targets online store. My email confirmation for shipping said I would receive it no later than 5/21/2013, the day after it was released. I did not receive it on that day, or any other day. I called Target 2 weeks after my item was supposed to arrive, and the customer service rep I spoke to told me it was the mailing company's fault and they wouldn't do anything. The second time I called and spoke with someone on 6/1. I spoke to a Supervisor and she apologized and told me she would open an investigation and would call me back on 6/3, no later than 6/4. I waited until 6/5 and never received a phone call.

I purchased these dishes online as a gift asking that they be sent to my address. Target decided to send them to another address instead. When I called customer service, I was sent to someone out of the country. The man was very rude so I asked to talk to his supervisor. After waiting for a good period of time, a man who sounded like the same person came on. He said he was the supervisor who basically told me in so many words, “too bad” they were not going to do anything about it. I traveled an hour from where I asked for the dishes to be sent to get them. I would never purchase anything online from Target again. And if you buy from the store, be absolutely sure you will not need customer service because theirs may as well not exist!

I purchased new glasses and sunglasses on 4/6/2012. I was told my sunglasses' frame was not too big for a prescription by the tech. They ended up being so front heavy I had them adjusted twice, but could not wear them. The frames were too big to hold a prescription lens. Painful to wear as they dug into my nose and ears. So I wasted $182.86 on sunglasses I can't wear. I noticed multiple scratches on my regular glasses and took them to Target Optical yesterday. I was told it was from cleaning them wrong. I only used the microfiber cloth which was recommended. They told me the glasses had to be wet or it would scratch. No one ever informed of that. I've worn glasses my whole life (I am 54) and never once did I put a scratch on my glasses cleaning them.

I ordered a Coleman Sun Shade at Target.com. The same day, I tried to cancel it. They were paying the shipping and I thought it would be right to not make them waste their money. Unfortunately, I spoke with someone at their offshore desks and his understanding of English was poor. He kept reading from the script they must have. Bottom line is he could not cancel it. Unfortunately, he also told me that I could just refuse accepting it when it arrived. It arrived. I went to a Target store to return it. The nice young man at the desk advised me that the computer has indicated this item has to be mailed in. I spoke with the Supervisor, who said he would accept it if Customer Service would give authorization. Unfortunately, they did not have the phone number of Customer Service.

On 4/19/2013, I placed an order for a Champion box kennel with Target.com. The estimated arrival late provided to me at the time of my order was 4/26-4/31. April 31st came and the item had not arrived. However, I had received an email from a freight company with a waybill number for this item. I called Target to see if I could get an update on the status of my shipment and was told they had no information whatsoever about the order, except that the delivery estimate had been changed. They stated that I would receive the order by 5/4 at the latest and instructed me to call the freight company if I wanted more detailed information. I did so and after an hour on the phone with the freight company, I was told that the shipment had been delayed, but would arrive by 5/7/2013.

I bought Sonicare Toothbrush at Target Palatine store for about $200 as a gift for a family overseas. It was dirty when she opened it, so I returned it. I pointed out to the manager that it is dirty. He discovered the product was used and switched with another model. He refused to let me return. He was very rude. I called customer relation and talked to several reps. The last man I talked with was rude and when I asked for his manager, he told me he does not have any manager above him. Very disrespectful.

I went shopping at your Langley BC store excited to see you in Canada. What a disappointment... No stock prices on par with Walmart, not even close. I was told, "Well, we have just opened." Okay, so where is the stock? Three shelves of toilet rolls the same make, I don't think so. I spend all of $5 whereas in Walmart, I would spend $100 plus. If you want to succeed in Canada, you had better stock up. I will not be going back in the near future. I will still shop over the border.

I ordered a game that wasn't available in stores near me. I figured since I like Target, ordering it through them was a good decision. I was wrong. I needed the order by the weekend so I chose the fastest shipping. It would have arrived Friday, but a day after ordering, I received an email stating that it was delayed... for two weeks. I remember reading that it said as long as it hasn't shipped, you can cancel, so I went to the website and into My Account. I clicked cancel order, but it said that I couldn't cancel it. I read the little question mark circle and it states: "You can cancel any items from an order up until some of the items enter the shipping process." Well, my order hasn't entered the shipping process; it clearly states that it has not shipped on at least two pages. I doubt I'll order things ever again through their online service.

I ordered items to hit the $50 free shipping. The next day, I got notice that one of the items needed to be cancelled because they didn't have it in stock. It was annoying but fine. Well, now they are charging me for shipping since my items are now under $50. I called and I was just told, "Well, that's our policy." I cannot even cancel this order because it is now too late. Ridiculous!

I am writing to you to complain about your employees at this Target store. I go to the nail salon next door every 2 weeks to get my nails and pedicure done. Every time I go there, your employees are standing in front of the salon smoking and spitting on the floor. I walk through the cloud of cigarette smoke each and every time. I've told the owner of the nail salon, and he said he spoke to the manager numerous times about your employees smoking in front of the store and spitting on the floor; nothing has been done. I think you need to designate a smoking area for your employees away from other people's business. This does not look professional when your employees are wearing your Target uniforms and smoking and spitting in front of other people’s business. I would suggest that you guys do something about this as I will go further with this unless it gets solved. Thank you.

I placed an online order on 5/11 and received no email confirmation. There are charges on my credit card; however, I have no confirmation. When I tried to call to discuss this with Target.com members, I was told there were no charges on my target account. When I inquired how this was possible since there were charges on my credit card, staff members were extremely rude. When I asked to be transferred to a supervisor, I was told there was no one else who could help me. The call center attendant then hung up the phone on me. I have reported the charge to my credit card company as fraudulent.

I am a female ** retired police officer. I visited the Target store in Allen Park on 5/10/13. My shopping experience was great until exiting the store with my child. The elderly security guard watched me from the time I paid for my purchases until I passed security. He then proceeded to follow me out of the store. I turned and looked at him in amazement. Diversity is needed at store. I was hoping he's going to stop me or check my receipt so I could show him my ID.

I was given a reference number and told that the order had been processed. When I told them that I wanted the shipping charge refunded, I was told to refuse the package and use the tracking number to find out the delivery day. I received notice that the package had a tracking number and that it hadn't shipped yet within 24 hours of placing the order, but it is being sent by United Parcel's Motivations and they work with US Postal Service. There is no way to find out when the package will arrive. I called 2 more times and each time I had to wait 30 minutes to speak to senior returns specialist. Each time I was told that I would be notified when my shipping return cost was processed, but they couldn't tell me when that would be (possible within 48 hours or as much as 10 days) and if I don't get email notice of processing, I have to call back.

I checked out and asked for $20 cash back. The cashier saw a customer behind me and said he was closed. He seemed irate. He handed me the receipt and coupons and I mistakenly assumed the $20 was in the stack, my mistake. I walked to the parking lot, unloaded my groceries then decided to look for the $20. It was not in my wallet, purse, the bags or the trunk. I checked. I told the customer service person who called the manager. The manager said the cashier cannot proceed without pressing a key when a customer asks for cash. Also, they had to wait until they balanced the drawer at the end of the day and look at a video to verify I got my cash.

I am writing this letter regarding my experience with your company. On April 17, 2013, I attempted to exchange items I had previously purchased. Unfortunately, my receipt expired on April 16th (one day past your 90-day return policy). Considering I am a Target cardholder and frequently shop at your stores, I am very much aware of your return policy but was truly hoping to get a store credit or even exchange. My intention was not to get cash back only to exchange items for something I could use, the hats were too small. The cashier informed me the items could not be returned due to the expiration date listed on the receipt. At that time, I accepted the explanation given and left the store. After giving the situation more thought, I felt this was unfair to me as a customer.

On December 23, 2012, my husband paid for a camera as a Christmas gift that was not in stock at that time. He was told that the camera would be in stock two to four weeks of the purchase. After this time had come and gone, he called five different Target stores multiple times to inquire about the availability of the camera and was told that it was not yet in stock. During the week of March 4th, he tried numerous times to call and speak to a manager. He left his number with a sales associate with the promise that a manager would contact him.

One star is too high a rating for my experience but I wasn't able to give 1/4 star. When I first logged in to my Target.com account yesterday, I was alerted that website updates had been made and that I would need to change my password. I did so then continued to place my order. I placed my order and included my address, to which I expected my item to be shipped. That address was used only as my billing address and the site sent my items to an old address I had in the system two years ago. I now live 300 miles away from that address. I was not asked to verify that it was the correct address and the system did not ask me if that was the address I wanted to use - it just input it for me I suppose.

Your store on 48th and Ray Rd in Phoenix, AZ needs to seriously be addressed. Saturday the 20th was busy, busy to where customers were waiting in line longer than necessary. I had one item, that was all, a laundry detergent. The cashier in front of me felt it was a good idea to set up grandma with a Target card. This cashier had a full line that grew while this grandma took her sweet time. If there is a shortage of help, set up customer service to deal with Target cards. This is unacceptable! I had to wait in line for 20 minutes so granny and cashier could dink around.

I bought a Sony PlayStation 3 for my nephew's birthday from the West Hollywood Target. The next day after I gave him the gift, I received a phone call from my sister telling me that the PS3 I gave him was used, was missing a game title, and was also missing one of the controllers it was supposed to come with. I picked up the used PS3 from my nephew and drove back to Target to exchange it. I went to the customer service desk and demanded that they give me a new unit. They refused, telling me that it is impossible for them to have sold a used PS3 and that my 10-year old nephew probably switched it and didn't tell me about it. The nerve these people have to even suggest something like this. I told them I would sue them and left.

I will never purchase from Target again. We purchased a TV in December as a Christmas present. That point is key, because even though it was purchased earlier in the month, it wasn't opened until the end of the month for Christmas. Fast forward to the end of March - problems with TV. Target rudely quoted its 90-day return policy, and even with the pressure of a Better Business Bureau complaint, it would not make any concession to that policy. Most other retailers understand purchasing items for Christmas and would have considered this in their 90-day rule. Greedy greedy company that will keep losing customers with this snotty attitude.

I purchased a Canon EOS Rebel T3i 18MP Digital SLR Camera with 18-55IS Lens from the Hollywood, CA Target. When I got home and opened the box, the camera had visible signs of use and the lens was missing, along with all the cables & charger. I immediately went back to the store to exchange the camera. The Returns desk met me with hostilities and called the person from the Camera department to inspect the box. The guy came over and told me it wasn't possible for them to have sold a used camera with a lens missing and refused to take the camera back.

If you have a legitimate complaint and contacted Target, they will not attempt to satisfy you. Guest Relations via Target is very poorly handled with no regard for the customer.

Epic fail for Target and their employees on Friday and Saturday, March 22 and 23, 2013. Your store at 1900 S Koeller St. Oshkosh, WI advertised a Canon EF-S 55-250-mm f/4.0-5.6 IS telephoto zoom lens (store item number DPCI: 056-10-0536) for Canon Digital SLR cameras for $199.99. Your website said it was available at this store. I went to that store on Friday, March 22, 2013, and the employees in the electronics department said, "We don't have it. Our inventory must be wrong," even though there was a placard advertising this on the electronics counter where the cameras are displayed. Then the employees used their computer to find the Canon EF-S 55-250-mm f/4.0-5.6 IS telephoto zoom lens (store item number DPCI: 056-10-0536) in inventory 47 miles away at the Target at 4085 Wisconsin Hwy 28 in Sheboygan Falls, WI.

Three months ago, I got some toys from Target along with some other stuff and when I checked my receipt, I found out that some of the toys were too expensive so I brought them back the next day. Three months later, I never got my refund, so I went back to the store with my receipt. The manager didn't bother to help me in any way. She just wrote me a customer service # and rudely sent me from her desk. I called the CS#. It was the same story here; the customer service operator asked me for the receipt #. She confirmed that they didn't refund my card, but yet she told me to go to my Bank and ask them about my money. I don't understand what my Bank has to do with my refund. Why do I have to look for my money all over the state?

I am very dissatisfied with Target.com online ordering system. Initially, they were great. My Abbey Home Entertainment Center was ordered almost immediately and was supposed to be shipped within 1 week. A week later, Target.com staff called me and told me it was "damaged" in transit to my house. They gave me two choices: 1) cancel the order and refund my money; or 2) go ahead and authorize a replacement. Well, I chose option 2, but I should have chosen option 1. It turns out, this item is so popular, that it is backordered until the end of March/beginning of April (about 30 days from now). I was so frustrated that I told them I wanted to cancel the order. They told me I couldn't because I authorized the replacement order. Anyways, now I'm stuck with my Credit Card bill and no entertainment center. Very poor customer service. It shouldn't matter whether it's on backorder, replacement, etc. If a customer wants to cancel the order, just cancel it and return their money - word to the wise out there.

Last night, I arrived at Target to pick up prescriptions for my family. I'm a stay at home mom with 4 children. When I got to the pharmacy, I got out my medical account card. This is a Visa card that we have for prescriptions, doctor's visits, etc. It can only be used on these things with our family's last name and if you try to purchase other items on it, it will not work. The pharmacy told me they needed a little more time, so I put my card in my pocket and walked around the store with my kids. During that time my card fell out!

On January 6th, I bought two dresses for my daughter from the Neiman Marcus collection at a Target store in New Jersey. Because Target has a liberal 90-day return policy, I did not look at the fine print on my receipt (okay, my bad). The two items had to be returned by January 15th! When I tried to return them on February 2nd (well within the traditional 90-day period), I was told that they would not accept them and to look at the fine print on my receipt. Guest relations would not help me when I called the next day. Buyer beware. Target has deceptive policies and will never get my business again.

I received the 7-inch Maylong Tablet as a Christmas gift from my husband. He purchased the tablet on cyber Monday for a total of $119.76. On 1/20/13, the metal piece of the USB charger fell inside the product, and now the item no longer charges. According to the reviews on the Target website, this is a common problem with the brand. We went to the local Target with the order confirmation email and a representative told us we needed the actual receipt. Despite the fact that my husband used a credit card to purchase the tablet, they were unable to find the receipt in their system.

I recently posted a review on target.com. Not only did they cut off the comment changing the meaning completely, they are showing my whole name, city and state. How do I get my name off this website? I have asked them repeatedly to remove my posting, but they ignore me.

A couple of months back, I bought 4 gaming cards for my son (Moshi Monsters). Because his membership wasn't up, we waited to use the cards. Today when my son tried to use them, they had never been activated. When we bought the cards, I asked the young female clerk if they had been activated and she said, “Yes, once they are scanned they are activated.” Well guess she was wrong and I am not only out the $23.80 I paid, I will now have to spend it again to get his membership renewed. I unfortunately cannot find the receipt so I cannot go back to the store to see if I can get them activated. I made 2 mistakes: 1) not trying the cards earlier and; 2) losing the receipt. Beware of Target and gift card activation. After reading reviews, I have seen this happen to many people.

I had received a Hamilton Beach percolator 3 weeks ago as a gift. I was not given a receipt. After the 4th use, it started leaking water out of the bottom. When I went to return it to my Bonney Lake, Wa. Target store, I was told I was not allowed any more returns as I have exceeded that number. They made several calls to explain that it was defected, but still refused a return. I go to Target at least 3 times a week, spend at least $200 a week, give out only their gift cards for all occasions, and if I am just running around I always get my Starbucks coffee there. The manager tried to do the right thing, but was not allowed. The people on the phone could not get past the fact that I had returned too many things, (the more you buy, this happens)! I am not allowed to return any more until May 2013! Not a problem, I no longer shop there. What a scam, they will not let me continue!

I visited your Target store in Brandywine, MD and was disgusted by the attire the employees were wearing. I saw two employees with the pants sagging down past their hips. I was disgusted and appalled. Is there a dress policy established for Target? I see enough of this attire outside the store. I shouldn't have to face it when I entered a business. Thank you.

On 11/14/2012, I placed an order with Target for a $49.99 promotional discount, $10.00 free shipping, and tax for $2.60, which showed my cost to be $42.59. My credit card was charged this amount. The item was shipped, and then they shipped the gift card which stated that my recent Target.com order qualified for a free Target gift card of $10.00. My credit card was charged $10.00 for the gift card, which made me pay $52.59 for my item. I have been in contact with them since 11-19-2012 by phone with no result. I sent a letter, got no result, and sent another one that said if I didn't hear from someone, I was going to contact BBB. I finally got an email from them and they will not honor my $10.00.

I purchased a Neiman Marcus blue women's blazer for my daughter on January 13th, 2013. Since it didn't fit, I tried to return it today, 01/18/2013, with the receipt. Upon arrival to the customer service desk, I noted a sign stating that all items didn't have the same return policy. The blazer had to be returned by the 15th - 48 hours after purchase! I pointed out that the items should be marked as such on the tags themselves. I was told this was Target's arrangement with the Vendor and that they were not allowed to take them back or give in-store credit. They further went on to say that they aren't able to return them to the vendor but must destroy any items that didn't sell. This is a ridiculous non-customer-friendly policy - I have never seen this stringent of a return policy - even All Sales Final - is clearly posted on the tags themselves. Unless you're buying someone a gift on the day of the occasion, better think twice!

My wife shops in this store and has for over 2 years now, although I don't know why, with how she has been treated. She is Latina and every time she goes into the store, there is at least one employee who seems to look her over, like she is thinking about stealing something. When she first brought it to my attention, I thought she was being somewhat sensitive. However, about a year ago, I came into the store unbeknownst to my wife and I watched one of the Asset Protection people, a rather tall large woman follow her around the store. The AP passed white shoppers, but seemed to linger at other Hispanic customers in the store. I was so appalled at the behavior I asked to speak to the manager. A woman came over and I explained I had just watched the AP follow my wife and others, but saw no suspicious behavior on their part, but for the mere fact they were Hispanic. I explained I watched a young white man dressed in an oversized coat hanging out in the electronics section and witnessed him pocket something, but the AP was too focused on the Hispanics in the store to even notice.

Yesterday I called the Target in Allen Park, Michigan for a specific item. I was told they had it and would hold for me until the following day. They said they would put my name on the item and hold it at the service desk. I was excited because it was what my grandson wanted for his birthday. The following day, I went to this Target, and nothing was left for me. Of course I was very disappointed and ended up with nothing. I made a special trip, and it was a waste of time. Next time I will just go in the store and look myself. Thank you. Disappointed grandmother and grandson.

The West Hollywood store sold me a used Shark Navigator Professional Vacuum with multiple missing parts. I went back to the store the same day and tried to exchange it. The rude clerk at the returns desk told me he wouldn't accept it because the box was missing parts for the vacuum. The manager by the name of Ignacio told me the same thing. Also, he told me I can call their corporate office or call the manufacturer. I called Shark customer service and they told me they will replace the vacuum but I need to send them what I have with the purchase receipt from Target. So now, I have to wait at least 3-4 weeks for the replacement. I am very disappointed by Target's behavior. They don't take responsibility for their actions. I will never shop there again.

I am writing to inform you about the deceptive business practices which Target employees are practicing to sell extended warranties to customers. Unfortunately, I was a victim of their unscrupulous practices. Let me begin by saying that I am a single mother, raising 3 children on my own. My eldest son has autism. I was looking to purchase an iPad for him to help with his communication and social skills. Other than price, my main concern when purchasing an iPad was a replacement plan. Since my son would be using this on a daily basis, it would need to be replaced quickly if something should happen to it so as not to upset his routine.

I bought my sons a Hot Wheels toy from Target for Christmas. They were so excited until we put it together and it didn’t work. I took it back to Target to get a replacement. The toy cost $39.99, but I was able to get it for less because of a buy-one-get-one half-off sale. Unfortunately, Target did not have the same toy in stock. They checked other stores in the area, but no one had it. They said all they could do was give me the refund value of the toy, which was $32.30. I said I should get the replacement value of the toy, which was $39.99. If Target didn’t have the toy, I should be given enough money to get a replacement. My boys specifically got that toy from Santa. I told them Santa would repair it and get it back to them.

I ordered a Baby Trend jogger stroller and car seat through Target.com. I kept checking the package status of my package so it wouldn't stay outside my front porch for too long since I'm a corner house. When UPS stated in its website that it was left in my front porch, I left work to come and retrieve it. Since I work 15 minutes from home, I assumed everything would be okay. The package was left for 1 hour tops outside. When I came home, there was no package. I called UPS and Target to complain. UPS verified the shipment the next morning. They told me the driver was indeed at my house and the package was placed in my front porch. They are considering it a stolen package.

I tried to buy a noodle bowl. It was priced at $3.99. The lady at the register wanted to charge me $4.99. I told her about the price on the shelf, and she called someone else who also told me it was $4.99. I went back to the housewares department to check to see if I were nuts; I am not. There were many bowls, all marked $3.99. Needless to say, I left now having mistrust on Target’s pricing policy.

I purchased a Philips Sonicare HX9332/05 Diamond Clean Rechargeable Electric Toothbrush from a local Target store (7100 Santa Monica Blvd Ste 201, West Hollywood, CA 90046). When I got home and took off the shrink wrap and opened the box, I noticed that the toothbrush was missing from the box! I went back to the store and demanded that they exchange it for a brand new one. The guy at the Guest Services Desk refused, almost laughing in my face. I summoned the manager. A guy by the name of ** showed up and also refused to do an exchange or issue a refund. They were both looking at me like I was a criminal trying to steal from them. I am extremely pissed off.

On Friday, December 21, 2012, at about 6:00 pm, I purchased a $200 e-gift card for my daughter. I was on the phone with Target Support who completed the transaction for me. My daughter was in a store in San Antonio at the time, which the Customer Support person was aware of. The recommendation of using a mobile gift card was given to my daughter at the store in San Antonio. My daughter still had not received the gift card later Friday evening. So around 9:30, I called Customer Service to inquire on the status. I was then told that it could take up to 24 hours for "delivery" but my daughter would have the card sometime Saturday.

I placed an order for an e-gift card to be sent to a neighbor as a Christmas gift. Target's site stated that it would be delivered within 4 hours. I placed this order early Friday evening, December 21, 2012. This was a gift card to be delivered via email. There were no disclaimers posted regarding weekends or after hours. The e-card never arrived, so I contacted Target Customer Service and was informed that the e-gift card would be delivered within 24 to 48 hours after receipt of my order - from Monday, December 24, 2012. When I pointed out that Target's site stated within 4 hours, I was informed that due to the holidays, delivery could not be promised as stated. I explained that this was ridiculous since it was just email that was required. The Target representative explained the internet department was closed for the weekend.

I purchased the Xbox 360 250GB Holiday Bundle w/ Forza 4 & Elder Scrolls Skyrim from the West Hollywood Target store. When I got home and opened the sealed box, the wireless controller and both game titles were missing. The console itself was used because it was missing the plastic protective tape over it. I called the store and asked to speak with the store manager about this. I was on hold for more than 20 minutes after which I was abruptly disconnected. I went back to the store with the hope that Target would do the right thing and exchange the bundle for a brand new one.

This is the first time I purchased a high priced item from Target and it will certainly be the last time. Today I purchased the Dyson DC44 Animal Digital Slim Cordless Vacuum from Target in Van Nuys, CA, along with other small items. The box of the vacuum appeared to be intact and the security net was wrapped around the box, so I assumed that the item was brand new. When I got home and opened the box, the spinning head, along with the long tube extension and other accessories & warranty card were missing. I called the store and asked to speak with customer service. I explained to them what happened and was told to come back to the store for an exchange. When I got there, which was 2 hours later, the guy at the returns counter looked at the box and said that it was impossible for all these items to be missing from the box and that he couldn't do a refund or an exchange.

I went online to purchase something on Black Friday. I found an item that I really wanted and then chose some more items based on that item. I ordered it because it said it was in stock and available for shipment. I then proceeded to checkout. I checked the shipment status a few days later to find out that the item would be delayed. At that point, I was a bit annoyed and called Target about it. I got many excuses and lot's of runaround about it. I left the items in the shopping cart and did not cancel them as I wanted to see what happened next. I contacted their corporate offices and was simply told that they had done everything they could do. I checked to see if the item was available in store and found stores that did have the item.

I ordered 7 items off Target.com Thanksgiving morning (2012), thinking I was avoiding crowds (thus headaches) and would be ahead of the game as far as shopping was concerned. I couldn't have been more wrong. It is now the 16th of December and of those 7 items, I have received 2. These two I received at my house on Nov. 28th. One of the remaining items on my order stated shipped, the other four stated not yet shipped. I continued to check my order status for the next few days. After about a week, one item still stated shipped though I had yet to receive it. Two items stated not yet shipped and two items stated cancelled. I called the customer service to find out why the two items had been cancelled and was told because they were no longer in stock.

On Dec. 15, I returned a perfect package of an Oral B 1000 toothbrush to Shanon of the return desk at Target on Miller Pkwy in Milwaukee, WI. I ended up with two of the exact same Electric 1000 toothbrushes and didn't need both. The gift receipt was positively for that product purchased on sale for $54.95 (from $59.00), but Shanon was nasty. She shoved my package back to me and called me a liar. I took two associates with me to view the end cap with a new display of the same Oral B 1000 model, with a new package (exact same product) 3D White. We saw one identical package opened and batter, but same as the nice package I brought in. The UPC codes on at least three of the same 1000 Oral B brushes were all all different and my gift receipt matched the new outside package UPC code.

I ordered a DVD "Total Yoga" on 30 November 2012 (I have written proof of order). Instead of receiving the DVD I ordered, I received a DVD R-rated called "Black Dynamite." The package contained a note stating, "You may return merchandise to a Best Buy store within the US with the option of receiving a credit or an exchange." My purchase was with Target, not Best Buy! I called Target online and spoke to a representative for about 30 minutes. I was told I would receive a new mailing label by mail and I was to mail back the erroneous item. Now, over one week later I have not yet received the label from Target to mail back the item. The other item I ordered from Target 3 weeks ago never arrived. The Target representative instructed me to call an 800 to the USPS regarding that item. The item cannot be located.

I placed an order with Target on 12/9/2012 and was told delivery would be before 12/14/2012. The very next day, I got an email saying there is a delay in my order. I called Target to just cancel my order since it can't be delivered by the date I expected. I was told it can't be done. I stated the item has not shipped yet, so why not? The rep stated it has to be done within 30 minutes after placing an order. I was furious. As of this day, I still have no UPS tracking number; and online, it still states item not shipped. I have placed 3 orders on another site after them, and I've received all orders via UPS and FedEx. Something’s not right.

Target doesn't disclose their electronics return policy in plain view. They only disclose it online at Target.com or on the back of your receipt. The blanket return policy states that all purchases are accepted for return for a period of no more than 90 days. Because it states that most items can be returned, even worth their receipt look up, it excludes electronic and is very deceptive. I've lost almost $300 because of unwanted items that Target will not exchange, return or accept for credit to purchase other items in their store. Instead, they want to substantially reduce the value of your purchase down to $70. Are they kidding me? Who do they think is going to take a 70% loss on their hard-earned money? Buyer truly beware. Don't buy electronic from Target.

Target doesn't disclose their Electronics return policy in plain view. They only disclose it online at Target.com or on the back of your receipt. The blanket return policy states that all purchases are accepted for return for a period of no more than 90 days. Because it states that most items can be returned, even with their "receipt lookup," it excludes electronic and is very deceptive. I've lost almost $300 because of unwanted items that Target will not exchange, return, or exchange except for credit to purchase other items in their store. Instead, they want to substantially reduce the value of your purchase down to $70. Are they kidding me? Who do they think is going to take a 70% loss on their hard-earned money? Buyer truly beware. Don't buy electronics from Target.

I purchased a Dyson DC41 vacuum cleaner from the West Hollywood store. The box appeared to be sealed and brand new. When I got home, the dust bin was full of dust and debris, and the vacuum was missing all of the accessories. I packed everything back in the box and went to the store. At the returns counter, I was greeted by a guy with a heavy Hispanic accent who told me the store wouldn't accept back the vacuum with missing accessories and directed me to call either the manufacturer or Target's corporate headquarters.

Unaccountability for improperly printed receipt: On August 8, 2012, we called Target in Monroe, NY to see if they had a 32" Polaroid flat screen TV that was advertised in their circular for which we had a rain check. We were informed that they did and since we were on our way to our second home, stopped on our way from New York City. When we arrived, the electronics manager informed us that they did not have the model on sale but could honor the rain check with 21% off. We actually found a Vizio Smart TV and were told that we could get it for the same price as the 32" Samsung. We saw a couple of items get scanned including the Vizio television, received the receipt and exited the store. The television was brought home and just left in the corner for installation at a later date.

I bought Compendium Inc address labels at Target. I just opened the package. There is no glue of any kind on any of them. They were cheap but too expensive at any price, because now I must drive around to find others. I will return them since I will be out and about anyway. However, this is not the first time I have bought defective merchandise from Target during the Christmas season. The Chinese really see you guys coming during Christmas! Your buyers need to be more careful. Your customers are being cheated which does not help your image. Last Christmas, I bought a small ball for my granddaughter. There was a logo on it that was clearly an advertisement for some company. You know, like the freebies that are given out at conferences and such. Thanks for your attention.

After ordering a Nook for a Christmas gift with an extended warranty, it was never delivered. This was the Post Office screw up. When I called to get my money back into my PayPal account, they told me they couldn't and I can only get store credit. I said that I did not wish to be forced to spend my money there as I wanted to get it elsewhere sooner. Meanwhile, I decided to open a complaint on them with PayPal. Spending several days on the phone trying to resolve this issue, I was forced to take their online credit and try to reorder the item again. That call was on 12/7/12 and they told me I would get it in 24-48 hours. As of 12/10/12, I still didn't get it. I called them to question about its whereabouts and they told me the money was placed back into the PayPal account over the weekend. These people lied to me the whole time and would have forced me to use store credit if I hadn't put in my complaint with PayPal. They come off as trying to be helpful but they want to keep your money in their store no matter what. Buyers beware!

I bought an iPad and a 3-year extended service contract online on Thanksgiving 2012. I got the iPad and put up for a Christmas present, but the 3-year warranty packet didn't come in the mail (shipping status said I should have received it by 11/26). After ten days of dealing with Target trying to get the packet, the extended warranty people agreed to register the iPad from the online order. I sent the info in only to receive an email back saying the website had an error and the wrong EW was listed for the iPad (on the page where you bought the iPad and accessories) and that I would have to return the one I bought and buy a more expensive 2-year EW for the iPad. I was not happy with this and I let Target know that. Their only response was I better do something within 30 days or no one would sell me an EW.

My son sent me 2 internet e-gift certificates from Target.com. He was not told that these could only be used at Target.com and not in a store unless you downloaded them onto your mobile phone. Since I am not very tech savvy, I called several stores and even went to the service desks at two stores. Some said just bring them in and you can use them (not so!) while others said absolutely not. Anyway, the Nintendo 3DS video console was on sale for $129, a very good price. When I looked online Monday morning, there they were, a good opportunity to use up these gift cards. I did not order immediately, since I had to look for the gift card numbers. When I went back to Target.com, this item was marked available in store only. So here I am, stuck with e-gift certificates that I can't use. They will not bend on their policies or go out of their way to satisfy a customer.

I'm writing this to let people know how Target treats their customers. As many people do, we check all the ads for Black Friday. We were looking for a 32-inch TV for our bedroom. Target's ad said 32-inch 1080 LCD TV for $147. Other ads (Sears, Kmart, etc.) said 32-inch 720 LCD for $97 so we decided to go to Target for the better TV. After waiting 3 plus hours in line, the doors opened and we purchased the TV along with other items. The next day, when we went to open the TV, we found that the TV was not a 1080, only 720, the same as the other stores were selling for $97 (please note it's too late to stand in line at these stores).

Target refuses to exchange or refund broken Black Friday television. I bought two 50 inch TVs this past Friday from Target, and they both will not turn on and they are cracked! I hauled them back to the College Ave. Target in San Diego, CA in its box and with receipts but they said I will need to call Westinghouse to have them repaired or to get a refund! I'm looking for an attorney, any help?!

The Target in White Plains lets someone go because of their back injury. Okay, if someone threw out their back, Target is supposed to give you back support (you’re working). And what I don’t understand is in other states, they do it but White Plains, NY. They want to give that person who hurt their back 2 days to get better. You can’t get better within 2 days (are they serious?) because you need more than 2 days. Then, they say to that someone they didn’t call in when they did call in. So their lying and lying is a bad thing to do. On top of that, the second reason they let go that someone is that of transportation. Uhh, first of all, the bus schedule and their schedule doesn’t work . It's 2 different times, and when people are broke and have a hard time getting to work, they want to let them go for that. So those two things are unacceptable and uncalled for. It’s not right and it’s wrong. You guys are not supposed to do that.

The staff was uncooperative, gave us an attitude, never changed the back drop, did not take more than one photo of any pose. I could have done a better job in my own living room. The price is good but it would be worth it to go somewhere else and pay a little more.

I had everything in my cart and under every item in my cart, it said free shipping applied but when I got to their view order page, it discounted my items and added shipping but keeping the same total as if it just applied the free shipping. I called Target out of concern because if I had wanted to return an item it would have said that I paid less for them than I would have. She said to place the order and call back in 30 minutes and she could reverse the shipping charges. Instead of placing the order, I googled problems with Target online orders and found all of these horrible reviews. I will never order from them online.

Stay away from this credit card folks and try to boycott shopping there! This company only helps themselves to your money. They will not work with you no matter how hard you try or how many people you talk to. I have severe medical problems (no, I'm not obese) and lost my job. They still will not help me. They do "claim" to work with the Credit Counseling Service. I guess if you die, you owe them nothing?!

During the Thanksgiving big sale, the Sony PS3 Bundle was on sale - same price at many stores, such as BestBuy, GameStop, Wal-Mart, and Target. Between these stores, I was thinking that Target is a good place to order. But now I'm totally wrong. While Bestbuy.com, Gamestop.com, and Wal-Mart offer free shipping on the order, Target.com charged me $11.03 for shipping. It is too late to find out after. When I inquired about this at Target.com, they answered me back that Target.com always charges shipping on every item unless there's exception. So why did I order from Target.com to pay shipping while other stores charge free shipping with the same price with Target.com? They did not respond to me after that.

As long as I could remember, if you did not have your Target credit card with you, cashiers were still able to pull the number up by your phone number, birth date verification and ID. I have also done this at Sears, JC Penney and Old Navy in the past. Well tonight, as I was about to cash out, I realized I had left my credit card at home. I asked the cashier to please pull it up and she said they don't do that. I was confused and mentioned I had remembered doing it in the past. She asked another young (bubbly) employee and she was also unaware of what I was referring to. I asked if the items could be held until the next morning and they said they had to check for clearance items and seasonal items, etc. They led me over to customer service and one by one began to check the items.

I ordered a TV stand from target.com to be delivered by UPS around 11/23/12. I received an email message (11/21/12) from Target that the item had been delivered and a UPS tracking code-which indicated delivery at my address at 5:00 pm. There is no package and since it is an eighty pound package, it would be hard to miss. Target was contacted, and the representative told me to call UPS even though their webpage states the supplier is to initiate claims for lost packages. UPS of course told me to contact Target. Target was called again and the story this time was the item had not left the warehouse and would not arrive until 11/28/12. At this point, I asked to cancel the order and was told that it wasn't possible as the order was "processed". I will never purchase anything from target.com and will avoid UPS. I have emailed both asking for an explanation - poor customer service from what used to be excellent companies. So far nothing - just phantom delivery from target.com and UPS.

The new Christmas commercials are horrible, an insult, irritating, etc. In my home, when one of your Christmas commercials come on, we mute the television. I do not know what age group you are trying to draw with these ads, but you (in my opinion) are missing the boat. In my home, we have people in their 60's, 40's, 30’s, and 20's. We all feel the same. It is not that we do not have a sense of humor; we all liked the crazy lady from years past. These current commercials are bad!

We failed an attempt to exchange a same priced item. Sent hubby to the store (I don't like dealing with the Target exchange people) to exchange a Target brand metal black shelf for a white one. I had opened the top and immediately closed it when I saw it was black and not white, so it was still wrapped in plastic. He was unsuccessful at returning it. He did not have a receipt and his credit cards did not match any transactions. So we are stuck with it. There is no other Target where we live. This brand is only sold at their store. We only wanted a white one and not the black one, but they were unmovable. This is the only store I know of that makes exchanges so difficult! Really think twice about buying something here that you may need to exchange.

I purchased a $24.99 full price summer dress for my daughter in April from Target. She was supposed to wear it to my sister's bridal shower, which due to a death in the family, was postponed twice. By the time I realized she had never worn it (tags still on), summer was over and I spent two months looking for the receipt because I knew all too well if I tried to return it without a receipt, I'd get about $2 for it. I finally found the receipt only to be told, "Sorry, it's worth $0 and you can't return it." I find their return policy to be ridiculously strict and I will not shop there anymore. And customer service was rude to boot.

First, I would like to say I did not sign up for anything. But this morning, I received a text from Target saying I have won a $1000 Target card that I had signed up for last month. And, I have 24 hours to claim this prize; just go to Targetcontests.com to claim my gift card. But when I went online, it said I had to purchase 2 products from their list. First, I do not want my cell number to be used for such junk. And another, I do not shop there because the closest one to home is an hour and a half from me. So please stop unwanted spam and false advertisements on cellphones. It costs me, and I have never been interested in this.

I purchased an iPad2 in June with extended service contract through Warranty Logistics. I'm clumsy and dropped the thing and even though in a solid type case, the screen shattered. It still works but needed repair. I returned the item as per warranty instructions and received by whomever, on or before 10/13. On 11/8, I called the number on the email that I got when the item was received a month ago. This was Warranty Logistics. They could tell me nothing on the repair status but "Would call back within the day." No call. I called again on 11/9, same message and assured that I would get an email updating status within 24 hours. Nothing. I called on 11/12, still got the same message which I told them just wouldn't cut it, so they told me to call the Target Warranty number 866-469-6356. Got basically the same response, i.e., no information available but that they would check with the repair facility.

My understanding is that Target operates two forensic labs in this country. At first, these labs were for internal use only, but now they routinely offer assistance to federal, state, and local law enforcement authorities. This, most likely, is intended to be well meaning in the communities you serve. However, a privacy and civil rights issue occurs when an individual, through no fault of their own, becomes a person of interest to law enforcement authorities, and Target, through your close alliance with law enforcement, shares private information about an individual with your employees and they in turn go on to single out and intimidate these individuals upon entrance into your stores (without due process of the law). I have been a law-abiding citizen my entire life and, like anyone else, want to live in and create safe communities but when a store behaves as a vigilante, we all need to be fearful. I will not go into specifics about my incident with Target but will no longer be a patron of your stores.

On 10/29/12, I placed an order at Target online. There were no emails confirming the order, so I ordered it again the next day. After placing the second order, the original order was confirmed. I called to cancel that order and was assured that it never went through and my credit card would not be charged. I was doubtful about it and had the girl, Stephanie, give me a reference number. Well the order was placed and the second package from Target was delivered to my home. I called Target and gave the reference number that was given to me. It was actually for a different person and had nothing to do with the phone conversation that took place.

What is wrong with your hiring manager?! I can't understand why Target Mobile (North Wales, PA) hired ** as the new manager, when they had an amazing, smart, kind and sweet woman by the name of ** working and going out of her way/job title, to make my family and I feel more than just a customer. She made us feel at home, and anytime I came into Target just to shop or had any questions for her, she would go out of her way to say hello. Always asked how I was and my family. She was great with guests. She didn't even work for Target, but she helped and asked if any guest needed help with anything. ** was always smiling and extremely helpful. I am more than disappointed with ** no longer working for Target Mobile company. Her "replacement" is rude. He rushes and honestly doesn’t care about his customers. He just wants to make a sale.

I made 1 purchase on 11/1/12 at Target.com. The following is showing on my credit card statement: 11/01/2012 pending Target.com $0.00; 11/01/2012 pending Target.com $22.82; 11/01/2012 pending Target.com $22.82; 11/01/2012 pending Target.com $22.82; 11/01/2012 pending Target.com $0.00; 11/01/2012 pending Target.com $22.82.

My son won a gift card from his school. He was extremely happy to be in your store. Unfortunately, the visit was far from what I expected. After going through the aisles looking for his favorite board games, it was surprising not to find educational board games. After looking, finally, he decided for a game and we went to the register and we stood in line. He was very eager to pay with his gift card, but when his turn came, the cashier was too busy showing her phone pictures to her friends. We were not greeted. We were not asked if we had found what we were looking for. We were not even given the total or acknowledged - until I had to say that my son wanted to pay with his gift card.

I bought a closet hanging organizer that I thought would work for my son's room. We had to end up getting something different at another store. I returned this item and just asked for my cash back. I had my receipt where I paid with my debit card. They advised me that I could only have store credit or have it returned to my card which would take about a week. I was not happy. The customer service desk was run by a young kid in high school and the manager could have not been any older than 21 and both were rude as ever. I did advise him we were moving into a new house and I needed to furnish two bedrooms and that my husband worked in the oil field and we always bought stuff for the man camps there. I will never walk into this Target or any other one for that matter. Walmart will continue to get my business.

I wanted to purchase a 32-inch TV. I noticed that a competitor had the same TV listed on their website for $50 less than your store. But when I talked to the service desk about the price match, they told me in the rudest way that they don't match website pricing and that they only do it from flyers. I was so put off by this treatment. I decided to never shop there again.

When shopping for our bi-weekly baby supplies, we know more or less what we spend. But this time, my husband noticed it was a bit more than the usual. As he quickly scanned the receipt, he noticed the diaper sum (too much). He told the cashier since we were still standing there, but he quickly deferred to help us make the correction. We had to go stand in line at the customer service area. The problem was they had charged two diaper boxes and two wipes when we only had one of each. I never had to double check my receipt, but I will now.

I am a working mom and only have weekends to do my shopping. I buy coupons, cut them out and then proceed to the stores with my shopping list. I am aware of all stores coupon policies. Target allows 4 identical coupons per visit as long as they match the item. After spending 3 hours in the morning getting my list ready, I proceeded to Target in Fayetteville, NY. The girl at the register said she was scared and wanted to call her manager over because she did not want to get in trouble. I had no problem with that but when he came over, he said I could only use one of the same coupon no matter how many items I bought. Needless to say, I had to abort my order and feel terrible. I know they can refuse coupons but if they are legal and they have a store coupon policy, then why don't they follow it? They wasted 5 hours of my weekend. I normally love to shop at Target but now that they made my shopping experience so negative, I doubt very much I will return. I would like them to stand by their policy for all people who shop at Target.

I bought one bike in a Target store on September 5. The bike had a lot of problems. I tried to change the bike or my money back and nothing, just repair. My bike entered in a Target Repair Center on September 12. It never finished the repair and I bought another bike, and now I want my money back. Yesterday, I tried customer service. I waited one hour in line without answer. I never had so strong headache before.

Target advertised an Xbox-Kinect bundle including 2 games (Thor/Iron Man), but no Target stores had the games nor Target.com (I was told by both La Quinta store and Target.com). I suggested 2 games at equal or lesser value, but was told that couldn't be done. I believe that it is illegal to advertise an item that stores do not have any product for. The manager said that no stores in the valley ever had the games. Please help! I just want to purchase what was advertised.

First, I called Target to replace a broken piece on a bar stool I ordered online. I waited forever for this replacement piece. After a few weeks and no replacement piece, I called to check the status of the shipment. When I called, I found out that they were out of that piece and that I could bring the broken chair to the nearest Target to exchange it. When I told them that I did not have a car and the only Target near me did not sell furniture, they said they could do nothing for me because I didn't have the receipt for this chair. Instead of arguing, I just ordered another similar bar stool. They shipped the wrong item! It was a large ottoman. When I called, they said the same as they did before. I would have to take this item to the post office, have it shipped back and receive a refund. What is the point of ordering things online when you have to drag it back to the post office anyway? Target online equals big headache.

I'm never ever ever shopping at Target again! I've never felt this disrespected before. A few weeks ago, I bought a TI-84 Silver Edition Graphing calculator from Target. I later found out I couldn't use it in class and when I went to return it, they didn't allow me to. The reason was the numbers on the product and the receipt didn't match up. I was very angry. I bought that calculator and they gave me that receipt and now they're saying that it doesn't match. Does that make any sense? They even accused me of exchanging it for a different one and then using that receipt to try to return it.

Two things I have noticed recently at Target stores:

I went into Target on Northlake Blvd in Lake Park, Florida to be astonished when an employee went into the music department and began blasting rap music that contained the words “coitus” and “sex.” Astonished, disturbed and highly upset since the children’s clothing is so close, I discussed the problem with the manager who seemed to not want to be bothered by the actions of her employee. How do I reach Target corporate to express my concerns? I thought Target was a family store. I guess not and I will never return, especially with kids.

In March while at a Target store, I had seen a pair of sandals and, like most people, grabbed one sandal and tried it on to see if it was my size. It was so I bought them. Of course, it was winter so I couldn't wear them. So in July when I finally had something to wear them with, I put both shoes on and one of the straps was made backwards. I paid $30 for them and figured with my original receipt, I could take them back, exchange them or at least get my full money back for them. Nope! They said they don't sell them anymore so they can't exchange them, but they can refund me $7 for them. Of course, I refused. They gave me a number to call to get in touch with someone from the manufacturer to see what they could do.

I went to return a Mr. Coffee one cup coffeemaker I received as gift. It’s okay that I didn’t get cash refund due to no sales slip. I would have taken a store credit but they said it must be used in the same department where the coffeemaker came from. I didn't need anything from that department. Why can't I use it in another department? It’s still being spent in their store! They would still be making money!

Daughter and I were shopping at our local Target in Benton Harbor, Michigan, one evening and felt very unsafe because we were being followed by creepy looking people. I didn't know if they were predators or Loss Prevention (LP) people, and quite frankly, I did not care, as they looked very shady and should not have been stalking us either way. My daughter is 14 and I was concerned for her. I wanted to find a security officer in uniform that I could take my concerns to, but there was none to be found. I am angry and our shopping experience was turned into a nightmare by one of two things - either predators or Loss Prevention people.

I tried to return something with a receipt just 10 days past the 90-day cut off. I was told I could get a credit for up to $70 of the lowest selling price within the past year. This is a total outrage! They are unable to prove the lowest selling price and the company does not clearly explain or post their return policy for consumers to view. My suggestion to others is to tell friends not to purchase big $$ items in this store. It will send a clear message that their return policies are fraudulent. For those who are stuck with the $70 limit on an item over $100, I suggest having a few friends help you out by returning the remaining increments using their driver license. Unfortunately, Consumer Affairs and the State Attorney Generals do little or nothing to alleviate this problem. Target has ultimately told their customers, "In confusion, there is profit."

Target would not allow me to drink water. I was filling in for a pharmacist that was out sick. I brought my water bottle to the pharmacists counter and started checking prescriptions. The store manager came by the pharmacy and told me to remove the water bottle from the counter. "Is that a board of pharmacy law?" I asked. "It does not matter," the store manager replied. "What is the reasoning?" I asked. "It does not matter," the store manager replied. By this time, the store manager was red in the face. I did not want to make a big scene, so I put my water bottle in a backroom.

My husband and I made our new baby's registry on Target.com. Worst mistake ever. We received some items and found out they were not what we imagined they would be (you know, sometimes it's tough just reading reviews online). We tried to return them and it took so long and did not even get all of the money back for the items. God forbid we didn't have the package slip. They wouldn't even talk to us. We are still trying to return a pack-n-play that our son never even used and they won't let us because we can't find the receipt slip. The woman on the phone kept repeating, "We can't do anything. We can't do anything. We can't do anything." It's very annoying and I'm super frustrated with Target right now. I understand stores have return policies, but they won't even listen to you without that receipt. I will never make another registry there!

My sister-in-law ordered a baby swing for me from Target.com. When the box arrived, it did not have a baby swing in it (even though that was listed on the packaging slip), there was furniture inside. I tried emailing their customer service, but repeatedly received an error message (invalid question/comment). So, I called the phone number. After over 30 minutes of "please hold" (the customer service rep did not have a clue and had to put me on hold to check on things over and over), I am completely dissatisfied. I have to take the furniture item to my local Target store (yes, I am 9 months pregnant and the weight listed on the box says 26 lbs), not an easy task for someone in my condition. They will have to give me a gift card (they cannot refund my sister-in-law's credit card unless it is present at the time of the return). Then, I have to reorder the item online using the gift card and call customer service back in order to receive a refund on the shipping costs. Target.com could learn a lot from websites like Pottery Barn, One Step Ahead and Diapers on customer service. Instead of making my problem their problem, they made it worse.

Slow! It was way too slow! Did I mention that it's really slow? I actually have shopped elsewhere because Target.com is so slow. Slow! Really, Target? In this day and age, there's no reason for it. I use Firefox and every time I go to Target.com, I get the dreaded "this site requires cookies" popup. When I click on "Cookies enabled," because they are, it does nothing. I have checked and re-checked and I promise - cookies are enabled! I have to then Google Target and then open the link in an IE tab.

I live a few blocks away from a Target store in Elmhurst, Queens. I usually walk to the store at any time of the day if I needed to pick up anything since the store opens early and closes late 7 days a week. I went in there one Sunday morning to pick up some toiletries. I decided to go to the second floor to check out my purchases since there was usually a long line on the main floor. There were a couple of express lanes that were open and maybe a couple of regular lanes on the far right. I decided to fall in line on the second express lane since it was the shortest line. I patiently waited for the other customer to finish her paying for her purchases.

This disturbing cruel treatment by Target occurred roughly at 2:00 p.m., August 17, 2012. Before I begin, I want to assure you all, that as far as I know, the dog in this story was not hurt. I went to work... about two hours ago. When I got there, someone had left their little dog… all of 20 pounds... in the back seat of a truck with closed windows. The poor dog was barking frantically. It is very hot here today. I am a merchandiser, but I was not yet punched in for the day so I was not working. I was at that point a Target guest. Well, I was treated like a criminal, not a guest. I asked the front desk to call the license plate over the loud speaker to have the customer, who owned the truck, to please come up to the service desk so we could let them know their dog is unsafe. They refused and said it was against policy. I asked repeatedly… to the point of pleading. I insisted they call the manager. ** was at the front desk and after a 15 sec. phone call to the manager, he hung up, looked at me and said "nope, not in Target’s policy." I said, “Where is the manager?” And they said “in the office.” I started to go in.

On the price tag, it’s written that if you purchase 3 first aid items, you will get a free first aid bag. Yet it's always out of stock! With regard to their $1000 gift card rewards online, after you have given out all your personal information, it blocks you for continuing “Redeem” by showing you didn't enter valid cell number even you had already entered the correct cell phone number. The entire “Redeem” stops you right there. It's a terrible experience with Target!

I ordered back-to-school supplies amounting to about $50 and Target charged shipping and handling on each item! They do not fully disclose their shipping charges and then slap you with a $22 shipping charge in a $50 purchase for standard shipping! Isn't shipping and handling normally $6 - $10 generally? They are misleading consumers and their attention needs to be brought to it. J. Crew fully discloses its shipping charge and their things are more expensive. Please pursue Target on this. They should not be ripping off families!

It took one week to ship the desk. The item arrived broken completely in half. The shipping slips states, "...can be handled at your Target store. Simply bring in this packing slip with the item and we'll take it from there." However, the store refused to accept the item or provide refund. I called customer service and have to ship the item back to them. Once they receive it, they may issue a refund in 7-10 business days. However, the shipping slip also states, "Most unopened items in new condition will receive a refund or exchange. Items that are opened or damaged may be denied a refund or exchange." I know better than to shop on Target.com again in the future. Thankfully, this lesson only cost me $210 this time. Customer service is a disgrace.

I purchased an Apple iPod 64gb from the store for my husband's birthday on Saturday, August 4, 2012, at 1:30. I got home, opened the item, found no head phones or charger (which I wasn't going to complain about) which should have told me right away something was wrong - but no, stupid me said I would just use one from our daughter's iPods. I went to hook it up and the charger wouldn't go in completely. I unhooked it, looked at the product and noticed that it was scratched like someone had already owned it. I called the store at 2:30, told the Customer Service desk the problem which then transferred me to Electronics.

Why in the world is ** literature displayed on the check out line shelves? Really? That 50 Shades of Grey book was right there for anybody to pick up and browse. I don't understand why a book like this would be displayed to everyone, really?

I do not live close to a Target store. Looking online, Target is the only place I was able to find the gift I wanted for my grandson. I wanted to order this item for shipping to my home. I could not order this online, the screen kept coming up "available in store." Well, I'm not by a store. Then when I did happen to be by one that was only slightly out of my way on a trip for something else, the item I wanted wasn't in the store either. If you are going to offer online shopping, you should be able to order anything online whether it's supposed to be in the store or not.

I received a baby swing from Target as a gift in April. Obviously, there was no receipt because it was a gift. I did not remove it from box until the baby was born in July. When the box was opened, the swing was obviously used, food stains on the fabric. I took it back to the store. No help because the purchase was over 90 days old. No refund, no exchange, no exceptions. I contacted corporate with complaint, same story. I was told to contact the manufacturer. Target needs to step up when they sell a used product as new. An exchange would have satisfied me.

While looking at some Skylanders video game characters with my 6 year old son in the South Barrington, Illinois Target this evening (7/26/2012), a woman snatched a package out of my son's hand and gave it to her male companion. I stood in shock. After a moment, I told the guy that if he gave it back to me right now, there would be no problem while at the same time taking it from him. The man proceeded to begin yelling at me and within a couple of moments, numerous employees were on site. I explained what happened and insisted that they review the security tapes to see for themselves what transpired. They declined and ushered my wife, son and I to the checkouts at the front of the store. Although I was able to purchase the product I wanted, I should not have been made to feel like I was causing the problem and the person who did cause the problem should have been asked to leave. But apparently, Target is more concerned about sales than happy customers since I will never set foot in their stores again.

I noticed that every time I check out at the Target in Lewsville, Texas (Hebron Parkway) that the customers have to put their bags in the cart themselves. The cashier will start on the next customer before the one he just checked out has had time to transfer them to the cart. Yesterday, I stopped the cashier from checking me out as the lady in front of me was struggling to get a bunch of grocery sacks (at least 25) in the cart. He didn't have room for my bags anyway, and they would have got mixed up with hers. I felt sorry for her and started helping her with her bags while the cashier just stood there looking like this was holding him up.

Buyer beware. I purchased a printer at my local Target store in Voorhees, NJ. When I attempted to install it, less than 24 hours after my purchase, I found parts missing so I brought the printer back to the store to exchange it. I was told, by a rather rude manager, they would not accept my return. Although the item was new, there was, I was told, a problem with the serial number that should not have been my problem. Instead of a poor attitude, you would think that they would be ashamed of selling an item with parts missing. I left the product on their counter and left the store. I got robbed at Target.

I purchased a pair of summer shoes for my son in March and stored them until the weather got warmer. I forgot about them until July, and he decided he didn't want them. I took the shoes (still in original packaging) back to the store, but they would only give me a previous sale price for the return (33% less), not the full price indicated on my receipt. The reason was the receipt had expired 90 days after purchase. The shoes are still in stock and can be purchased for the same price I paid. I went through several layers of "customer service" who all apologized and said the "system" would not allow them to return the shoes for the price I paid.

In 02/2012, I purchased $201.41 worth of clothing. Pure garbage - misshaped and would fit no one. I used a credit card and he had put the receipt in the bag with the items. In 03/2012, I brought back the items on the same condition. They looked on my credit card and said "No, on Medford, NY store." Did I use my other card? So, I came back with my other card to Medford, NY store, nothing on that card. This could not be correct. They told me to call my two banks and check which account it was on. I did and found it on the first card on 02/13/2012. I brought the bank statement and the perfect, tags attached clothing to the Copiague, NY store where I purchased them. "Sorry, we can't do anything. Too late, sorry." I called the Medford and spoke to Kerry **, manager. Too bad, nothing he could do. I spoke to the corporate customer service, or lack of service. I spoke to Becky and Kim, nothing they will do. The store stole $201.41 and won't even give a credit. Some slimy store.

The "updated" Target coupon policy was released earlier this month (June 2012). I read over it and understood it as I am not stupid. I sadly cannot say the same for your employees at the N. 5th St. Target in Las Vegas. I purchased several items, some had coupons and some did not. I picked up 2 Gillette/Olay shave gels. I had 2 ($.55) off one Gillette/Olay coupons (one for each gel). Then, I picked up one Head and Shoulders shampoo. I had one $1.00 off manufacturer coupon and one ($.50) target coupon.

I bought a room divider bookcase on Target.com. I had decided I no longer wanted to keep it and took it to my local Target store to return it. As stated online, I could return the item to a Target store and get a refund. That was one of the reasons I bought it from Target.com. When I brought this 99 lb. heavy unopened box into the store, they told me that because it had been discontinued, I now had to send it back by UPS or mail. They were supposed to send me a mailing label by email so I could send it back. So far, after 3 phone calls and 2 attempts at trying to download the mailing label, I am ready to scream. I feel deceived by Target as they say on their website that you can return items to the Target store but instead, I am getting the runaround. I am waiting for mailing label # 3 to arrive in 24 to 48 hours per my conversation with a customer service representative by phone. My advice, beware of Target.com's return policy.

I purchased a cellphone and a 2-year replacement plan on 10/13/2011. I never bought a replacement plan before, I read how bad they were (yes, I know I should have read the small print, but I had to call to receive this!). Anyway, for $4.00 and a cellphone for my daughter, I listened to the salesman. He showed me one card that said no hidden fees, no hassles. Obviously, the front display broke. No scratch marks, no indication of abuse. I went to the store, have to call a number on the card for the plan. They transferred me 3 times. I went back online and found another customer service number. "Sorry, we can’t help." After 2 1/2 hours, I was nowhere. The whole set up of getting to someone who can take responsibility is futile. Your customer service and replacement plans, in my opinion, are the worst I've encountered in my 62 years. I have to stop now because I have nothing else nice to say.