Target Stores Reviews

When returning the mushrooms, she quickly scanned the item and threw $0.50 cents on the counter saying, "This is what you paid." I was so taken aback that I asked to see the store manager. A gentleman came up and introduced himself as Mark, a "department" manager. I proceeded to tell him what happened and he somewhat justified her actions by saying that she didn't know the return policy and was just "asking." Never once did he apologize for the associate's rude behavior. As I was leaving the store, I could hear the associate, Maria, giggling with another associate behind the counter and when I made my presence known, they immediately stopped.

I re-entered the store to continue to shop and ran into the department manager, Mark, in the furniture department. I told him of my disappointment in the way he handled the situation, never apologizing on behalf of Target. It was my feeling that perhaps he was friends with the associate and I felt totally disrespected. I then proceeded to the check-out lane and asked again for the store manager. Instead, I spoke to Bonnie, the line and guest services manager.

She immediately apologized and said that kind of behavior was unacceptable. She gave me an apology coupon of $3.00 for my trouble. When further explaining about the mushrooms, I looked at the return receipt and noticed that she returned a bell pepper instead of the mushrooms. That is why I received only $0.50 back! The manager apologized again and gave me another $3.00 coupon, instead of returning to the guest services window and addressing the situation.

I was so delighted to learn that you intended to build a super store near my home. The store is built in west Houston in an area bounded by Richmond St., Eldridge Blvd. and Westheimer Rd. Sadly, this store has some serious image problems in our community that have been a constant issue in our Home Owners Association meetings. Shopping carts left all over our neighborhood and never retrieved by the store even after numerous phone calls. One example: A shopping cart left at Richmond and Panagard that is still there 3 months after I phoned the store! Now, I know it is the customers, not Target taking these carts away, but you have no idea what a bad public image your company gets by its never picking up these carts in a timely manner.

I have phoned the store dozens of times, only to find the exact carts still there 2 weeks later. There is a city ordinance being proposed in Houston because of this one target store that will be modeled on the Houston graffiti law. Simply put, if some vandal paints graffiti on your building, you have 30 days to paint over it or remove it or you will be fined. It's sad that the city government may have to step in because you care so little for your image in the neighborhood and show by your ignoring of phone calls that "you could care less".

Secondly, this store is the worst stocked store I have ever seen. Yesterday, one package of bagels! And the stock was in total disarray. Also, some areas haven't been restocked in weeks! I am glad to have Target in our neighborhood, but you are quickly becoming a very bad neighbor. So far, I've been in communication with Mayor Parker and Councilman Vo and our Home Owners Association is becoming very active (and thoroughly annoyed) in this matter.

Please accept this as a constructive comment. You spend millions on advertising, but these carts left abandoned all over our neighborhoods are undoing all that advertising and giving your store a very bad, and I think unjustified rap, as a "trashy, low-rent business. " Location of store where you shop: Houston, Eldridge at Westheimer.

Unfortunately, my host was delayed in picking me up and I was beginning to feel very hot. I therefore decided to go back in the store to get a drink while I wait to be picked up. I bought the soda and sat down to drink it. But to my surprise, a policeman and another Target employee walked up to me and asked me to follow them because they suspected that I had stolen some items from the store. I decided to cooperate with them because I was sure that this was a misunderstanding that would soon be cleared up. They checked all my items and I had no stolen items with me. The truth is I had receipts for all the things I had with me. They however insisted that they had seen me steal some items and that they had evidence. I asked them to show me the evidence in vain!

They interrogated me for a while. They later on decided to let me go with a stern warning not to steal anything in this country and never to return to Target! This experience was extremely traumatizing for me. I actually haven't left the house since this happened. I wouldn't wish it on anyone else. I have decided to share it so that other people are aware of what might happen to them. I also think that Target owes me an apology. Nobody deserves such harsh, cruel, humiliating, and embarrassing treatment!

She said to look at the picture, there were no eggs with that picture at all in the dairy case. She said, they put that amount on there because in other cities eggs may cost up to that amount. I was outraged, King Soupers or Safeway would have no problem honoring the coupon. I left the coupon and the groceries there and will not shop there again until this is taken care of. I also stopped others going into the store to tell them they do not honor the coupon and they left as well.

This is false advertising. I would appreciate a coupon for 3.29 to be used on any item in that store, if they want me back as a customer. This manager needs to be fired! And so does the clerk that waited on me. I did not get her name but she was tall and had brown hair. I am totally disgusted! If I do not hear a result or get my free coupon in the next 10 days I will contacting the Corporate president personally.

They said I can’t change the card number because the order was being processed. Then I went back online to track my order; I remember seeing a button to click to "cancel order". I did and it said, "Your order was canceled.” I got the load off my shoulders, so I ordered again on the correct card. Then realized I should look at my bank to make sure that it wasn’t taken out of my account already and it was. So I called back and they would not cancel with the order. Here are the detailed emails.

I had the worst experience with Target today. I ordered some curtains that I already have at home because I love them and wanted more for our new house we are building. I currently have spent well over $2,000.00 (recently) at your store or online. I bought a kitchen table, a couple of end tables, throw pillows, a complete set of matching dinner dishes and bowls, etc. It goes on and on. There isn't a time when I walk into your stores and buy something that was not on my list. Well, as of today I am done. I tried to purchase more curtains and 2 chairs that I also fell in love with, my order was $281.00.

When I was looking over the order information, somehow I didn't see that it had saved my last credit card information, (which was my debit card) and when I was done reading the information, I pushed continue thinking that I would have another screen to put in the credit card information. Not the case! Well, at that point I figured no big deal. I will log on to track the order and change the payment. When I received the information, I saw a 1-800 number so I called that number thinking it would be faster. I got disconnected a few times and also waited.

By the time I got through, they said it was already being processed, that it’s too late to change the payment information. (All this was in a matter of 5 minutes.) I remembered that I saw online a "button" that I could push to cancel my order. I went back online and did just that. It said, "Your order has been cancelled!” A huge sigh a relief.

So then because I still, at this point, love Target and was really looking forward to putting those chairs in our new home, I ordered everything again. Then I realized I better check my bank account to make sure my order was canceled. Nope, it wasn't. It was pending and my account was now in the negatives! So I called again this time, and asked to have my first order canceled. She asked for all of my information and said, “I'm sorry we can not do that!” Why not? I always order things from you or purchase them in your stores.

I asked to speak to someone else and she would not let me. We argued for a few minutes and at this time she suggested we cancel the other order that's the only thing she can do. I said fine. Well, because she had to ask for my information again and I argued with her for so long, that order has been processed too! So now I have 4 chairs when I wanted 2 and 4 curtains when I wanted 2. If this were you, wouldn't you be rather upset? Originally, this was a small error on my part, but it turned to be a huge ordeal and made me want to never return to Target.

So in return for all of this trouble, I want my account credited back and I want to keep all 4 chairs and curtains. I will pay the original $281.00, but I will not pay the additional and will keep the 4 chairs. I think that is what anyone would want in this situation. It’s rather upsetting to be let down by a store that I love so much. I get everything there.

That was the 4th attempt to try to get you to understand why this is such a big deal for me. Now you are telling me to send the order back and then you will refund my money. I guess you don't care that you are going to lose a very loyal customer. Since you are not willing to make your customers happy anyway possible, I will not send the order back until my account is credited in full. This is my debit account. Since you put it in the negatives, the line of credit will cover it, then I have interest to pay on that. I will not pay for that. I cannot believe that your customer service is this poor. My husband and I own 2 very successful companies and our number 1 is customer service.

You are greatly lacking in this department. It's not even a matter of money anymore, it is now a matter of morals, and what is right. If you would have just cancelled my order in the first place, this would have never happened, and I would not have one bad thing to say about Target. So to answer your question, no, your email did not help me at all. I buy things online all the time. I have cancelled orders. I do not see why this could not have been done 5 minutes after it was ordered, literally! Today I sent the 3rd letter because I received the orders with no response from my last letter. Please help. I am now paying interest because of them!

Target and this particularly was not found. Amber said that once you walk out the door, there is nothing that can be done. I came home, checked the house again for the missing rugs and could not find them. I called the Manager, Nicole and she told me to go back to the store, she would check the bar code number for the rugs. When I arrived, she saw me and asked weren't you here earlier, and I said yes, I was here 1/2 hour ago, but you told to me to come. She left me and came back with Amber. I was then told by Amber that there was nothing she could do.

She made me feel like I was a thief. This made me upset. I asked if I could see the video and she said "No". I told her I was going to call Corporate and she said "go ahead". I am not a thief, I spend a lot of money at Target. When my daughter came home, I said let's go to Walmart for the things you need and she said no, I like Target better. I really need some assistance here. I have never been treated as poorly as I was this day.

How do [they] expect customers to spend money in your store if there are no carts to accommodate them? In fact, I was in the store one morning last week and again there were no shopping carts. Who is the manager? And why would they not supply the needs of the customer? Do they have so much money they don't need our service? Unbelievable! Inconvenience and inappropriate store accommodations.

I will never shop at Target again. There are many stores all within a mile radius of Target. I will go to Wal-Mart, or Publix, or Ross or Kohl's or Marshalls or anywhere other than Target! I am out $20 for a dress that I picked up in error, never wore and do not want. While $20 is not going to make or break me, I am taking the hundreds of dollars I used to spend at Target elsewhere.

Needless to say, I am going to wait a few more days and then contact the regional office about it. I have been a Target customer for about 15 years now but obviously something is going on internally with their organization, judging from my experience this week with customer service and also reading these complaints here at this site. I realize it is not just at this particularly Target store. Also, I don’t understand why they can immediately take the funds out when you use a bank card but can’t seem to put the funds back in a timely manner when you purchase something. Since this was my bankcard, I have to wait for the funds to show up or rather, hope that they do before I can go and purchase my headphones at another chain. I truly am going to start finding other stores and outlets for my purchases that I normally get at Target.

The lady before me seemed to have received a much more welcome greeting. I told her I didn't have a receipt; I had recently bought it (less than 3 weeks) and it was just impossible. She couldn't look more annoyed at my presence and continued to read me their return policy. I heard, I was a little taken back and I said, "Even if I am not satisfied with the product." She replied a cold, "No, you used it." And I said, "Okay." And I was looking down like, okay, I guess I am leaving now. But she said, "That's right. My name is Angie!" I was surprised! I had no intention on doing something about my experience since I clearly was not within their return policy, but this was the last act of rudeness I was willing to take, and yes, I didn't forget her name.

I also am not going to forget that I did not get a "Hi, how are you doing? How can I help you?" Or, "Thank you for stopping by," or even, "I’m sorry, we don't take this return here." I will remember that I got horrible costumer service from someone named Angie that was completely undeserved. As I am walking away and turning to go to my car to put back the seat, my son decided this is the perfect moment to express how much he wanted something from Target and he started to cry for the first time. I heard from behind me a happy, "How can I help you today?" Unbelievable!

I turned around and saw that she was helping the next person with their return and was again smiling and being nice. I started wondering if she can read minds and if she could read the women’s minds, in front of me and behind me, and perhaps they told her, "I have a receipt" and she got the "I don't have a receipt" from me or I hate to say it, but maybe it was because the two women were Caucasian and I was not.

It appears as if Target wants the Lisbon store to fail. In addition to the fewer products there are fewer and fewer customers. Did Target want to fail even before it opened, opening a Target with limited offerings across the street from a Wal-Mart Superstore?

It just gets worst for Target. I went there because of a gift registry for a friend. It will be the last time I step foot in any Target store. The news of the Salvation Army as well as other charity organizations and our solders being treated badly by Target across US just put the finishing touches on a rocky future for the franchise. So long Target, I hope you shut down.

I wanted to return $47 worth of my purchase today so I went in. They said I had to take the return in a gift card, since I used the gift card to purchase the merchandise. The first $40 would be returned as a gift card. I complained. They called somewhere that said that was the only way it was going to happen, and that, if I returned any more, it would be debited to the target gift card, even though I had a receipt showing I had paid it all off. All I wanted was the $47 in cash. The store manager there could not do anything about it either. This policy is wrong. What is my recall?

I paid them $230 in cash and $40 with gift and Visa cash card. They insist I get the first $40 back in gift card. I am out cash, and they are forcing me to come back, and shop at their store to use the money I wanted refunded. Also, if I returned any of the other merchandise they would only credit it to my target card, so I would have to wait 3 months for a cash refund, since I already paid it all off.

No store credit, nothing. Considering I spent about $200 a month at Target, I would think they would value me as a loyal customer. No such luck. With the state of our economy and businesses failing almost daily, I would think they would have much better customer service. I, like many, will no longer be a Target shopper - ever.

I demand a manager be contacted. After two, various assistants come over (store manager is off today). I am told they cannot refund my money, but only exchange the product for another one. Fine. That's all I wanted to begin with. Surprise. They have no others in stock. I'm told, "Gee sorry, you'll have to go elsewhere to exchange it'. Their attitude was pathetic while one clerk just smirked the whole time.

They gave me a list of local stores that had inventory. I go to the next store. Surprise. They have none. This customer service desk was a lot friendlier. She calls around and finally finds another store with inventory so off I go. When I get to their customer service desk, the woman behind it looks at the original box. I still had and asked, "Did someone actually sell you this?" I said "Hmm, yes, that's why I've now spent less than 2 hours running around trying to resolve the problem." She immediately sees some yellow tag on the box which indicates it was a returned/damaged goods item and should never have been resold. Unbelievable.

Buyer beware. Go to any other Target store (the folks at Alameda in Aurora were great) and stay away from this one where they appear to have fraudulent and deceptive sales practices!

I spent hours trying to reach a Target Corp rep in the U.S. When I did finally reach someone at Target Corp, I was told that Target.com is fully operated by Amazon.com and that there was nothing they could do! Nothing! It was completely out of their hands. Again, it's all run by Amazon.com and Target washes their hands of it all. Of course when I called Amazon.com, they said there was nothing they could do about it because it was Target.com. The insanity of it all; obviously these people don't listen to themselves.

Amazon.com, amazing! Target is knowingly misleading the public about who we're actually doing business with and then takes no responsibility when something goes wrong! They go completely underground. Really cheesy cowardly way for Target to do business. Stay away from Target.com. There is no one in charge and it'll just bring misery and pain!

We then go back to Target, camera in box and are told it is day 92 and the return to the store policy only holds for 90 days. After that, you have to mail the camera off to a repair facility where if you're lucky, you'll get it back in a few weeks. When I talked to the manager and explained we were there on day 85 without the box and they told me nothing about the return ending in five days, I was told, sorry, there's nothing we can do. So these thieves sell me something based on lies and then instead of doing right by the customer, they hide behind their computer interface and say, "we can't put it in the system after 90 days."

She scanned the card and said that it was for a different iron, removed the label and crumpled it. And when she returned to the register, I was told that the lowest price for the iron would be $20.99. A register supervisor was dispatched, and she said she could not authorize the price as posted on the display. A manager was then called (who would only volunteer that his first name was Jason), and as he further crumpled the display card, he also went to the shelves; and he said the lowest price he could authorize was $24.99 which was $4.00 higher than the desk supervisor had previously stated.

Well, I didn't want to leave my groceries that I had lovingly selected to be put back so I asked the clerk to let me call to find out what the problem was since I knew that I had thousands in my checking account. When I spoke with 3 different representatives from the Target Authorization Department, they simply repeated over and over that it was not about bad credit, that it was their store check writing policy. I told them that considering that I have been a loyal consumer as a mother and a public school teacher and that they could call my bank for validation that they could please approve and override my check, especially since there is no written policy in the store for the unassuming consumer to see in plain sight much less not training clerks to ask when they see a massive amount of groceries to inquire if the consumer will be writing a check and if they have a check writing history.

In a time in America when individuals are cutting back and avoiding using credit cards, their authorization representative recommended that I write a check for $100.00 and put the rest on a credit card regardless that I was good for the large amount. I told them that I didn't want to charge on my credit card at a rate of 18% interest when I had hard earned cash in the bank. I was very humiliated to leave groceries there, but I had no other recourse.

I came home and called directly Target's customer relations and was only told sorry for your situation, we do value you as a loyal customer and your suggestion to post our check policy will be noted and seriously considered. It appears to me that this was coercion to use credit instead of cash. If Target is going to have groceries, then they should treat all customers as local chain grocers do that check your check with Check Fax.

I am so disappointed on how I was treated in person with an untrained cashier as well as robotic and scripted answers by Target's customer relations department. My first call wasn't even logged and I wasn't given a reference number of ** by Jennifer until I asked for a number. All I wanted to hear was that I was a valued customer and knowing I am a public school educator that Target would make it up to me with a written apology and in their own best interest, PR wise they should have offered to donate something to my prekindergarten class since it was their bad for not posting that one can't write a check for over $100.00 unless they have a history of Target check writing.

I have gone to the Target website and still have yet to see anything in writing that states this. It is also sad that Target really doesn't appear to care if they lose me as a customer. I am only writing this with the intent that someone brings this to light so no one else will go through what I did today. Thanks in advance for your attention and consideration to my legitimate complaint.

Euless gave me no information, just said, "I see it all the time." I put my things in my bag, took my receipt back, left and did not thank anyone for it. John was the only one that even remotely tried to tell me anything that might (but didn't) help me and that was the customer refund line. The person on the refund line (Betty) just told me, "We can't post everything up there," when I told her that there was no mention in their posted return policies on anyone having to wait 7-10 days. And these were clothing items with the tags still on, no DVDs or anything like that--like other customers' experiences may have been. So, immediate resale and zero risk for them anyway. My question is, why won't they post that check and let customers wait for their refunds?

My second complaint was when I went back in to Target and had around eight items that were in the clearance section. When they were checked, the person stated that they were in the wrong place. I do know that things get moved, but when they are more than one of the same item in the clearance section, I feel that should honor the sale price Wal-Mart and Kmart both will do that. This is something that they do need to take care of, due to it being a false statement. I have fallen twice because of the shoes being made so cheap and they are very much a safty issue.

I feel the clearance item, if they are more than one item of the same, it should be honored. This is very disappointing and who want to shop at a store with false advertising!

After about two to three minutes, she came over and I showed her on the shelf where the sign was, so she was like okay. We went back to the register and she called someone else who clearly didn't know anything about customer service. We had to go back to the sign and she brought all my frozen meals and went through all the signs and said that I had one wrong so even though it was marked, I just said fine I'll take the other one and goes back to the register; voids out one adds, the other still has no discount goes back to the guest services and said she can't do it untill they find out why the computer isn't working. I said for $3.89, this is holding me up.

I'm the customer and I shouldn't be penalized because they can't figure out what's going on and that the computer wasn't generating a gift card to redeem the free meal. So I left my entire purchase because they couldn't figure out how to process $3.89 markdown. They have false advertising which led me leaving just shy of $100 purchase.

I parked my car at 11:20 am (approximately) and when I returned from my doctor's appointment at approximately noon, my car was gone. It was towed. There were signs stating that the parking lot was under surveillance, but I didn't think it mattered as I was going to be shopping at Target. It cost $152 to retrieve my car from the towing company. I don't believe the towing was necessary as I was a Target shopper. The signs need to say, "Cars will be towed if you leave the premises."

She laughed and told me I would have to accept a gift card, I pleaded with her to accept the refund since I did have a receipt and my new debit card. No dice. I shop at Target all the time but I will now only shops at Wal-Mart for their much easier and friendlier return policy. Say goodbye to me buying 5-6 new Blu-Ray DVDs every week when I get paid. I also buy lots of box sets and toys as well. Waste of time driving there. Incredibly stupid employees. They should pay your employees a little more; maybe they would care about giving good customer service.

Again, I explained and even brought in the ad with the dates the prices were good for and the TV that I wanted to purchase with the sale price of $399.00 to show him. He then told me, "Online prices are online only and don't carry into the store." I was shocked and explained how ridiculous and absurd it was that the same TV is priced online for 4 more days at $399.00 and a Target Store will not Honor Target's Online Price Cut! It's ridiculous especially since Best Buy and Walmart will match any competitor's prices, especially its own store.

Target has lost a customer and lost a sale, and I went right next door to the Best Buy and purchased the Exact same TV for the discounted price. I am confused and disappointed in target's ethics and its policies on online versus in store pricing. I would think that because a store has advertised a product online for a certain price, they would honor the advertised price online in their own store.

What they are hoping is that we will go back there and spend another $800 and do the same each year on trash they sell to the unknowing consumer. I would have to be absolutely out of my mind to spend that kind of money knowing it would only work for a little over a year. What a total ripoff! Shame on Philips Magnavox and shame on Target for not standing behind their product. I spent $800 on a TV that has lasted a little over a year. I got frustration because the manufacturer, and the retail store that sells the product will not stand behind what they sell. Shame!

When I went to the store on July 12th, they were not able to pull up my credit card information. They said that it was because I either purchased it more than 90 prior or I used a different card. Neither was the case. They asked me if I had a credit card statement to prove the purchase. They informed me that they would need it, so I drove home, printed it off, and returned.

When I returned they could see the credit card transaction on my statement which match the credit card in my hand, but they said this will still not prove the purchase.

After getting the run around by a few more associates, I spoke with someone in customer service. He then explained to me that the receipt is mandatory and the credit card look up it a fail-safe which is not guaranteed. More of a fail than a safe if you ask me.

Pretty frustrating considering I tried to return an unused product, before the 90 day period, brought in my same credit card, showed them the exact purchased amount and time of purchased on my statement.

I was told "There is nothing that I or anyone above me can do at this time."

When I gave up and mentioned it to the cashier he thought it was funny; and then asserted that he spoke English. It seemed to imply to me that I was out of step and I guess I was. Target is obviously directing it s energies at the 'Latino' community and doesn’t care much about the Anglo community. I won’t return to that store. It makes me feel as if I m a foreign person visiting another country. Wal-Mart is not far away.

I am totally disappointed by Target's inefficiency and lack of fair-play with customers and the managers who are lacking professionalism. To conduct business and treat their customer-base in this manner? Shame on them—treating customers unfairly has a tremendous "negative backlash" in the long-run. Judging from this website, they have "earned" plenty of it.

So, what is the problem? I was escorted to the customer "service" area and put on the phone with someone who I could barely understand and was told that due to my lack of check writing history with the store and due to the high amount of the check, that my check was not accepted. I tried to explain why I did not understand, as I had been a long time customer of Target and what did they mean, "you have no history with us"? I further explained that I had not changed banks and their claim that they had no history of any transactions coming from this bank, simply was not true and that they had a computer data problem on their end. I was forced to leave without my chosen items (the "big check" amount was $300).

I was angered by the fact that I was dismissed as a liar and further angered when they offered to allow me to complete my purchase with a $100 personal check and the completion of a Target charge card application for the remainder of the balance. What? I asked for the phone number to the corporate office. The number given to me was the Target credit card department, as I discovered when I returned home. So, I had the card dept. give me the check authorization dept # and they did. I called this number and got absolutely no resolve and because I had noticed a bit of a pause before every single time that the person on the line responded to me, I asked...where are you? Their response, New Delhi, India! Are you kidding me!

I will never shop at Target again. We as Americans, are being tricked on a daily basis by some of our service and merchandise providers. I suggest that you investigate every single entity that you do business with. If they do not support Americans and our economy, but choose to outsource jobs to other nations, then shop somewhere else or do without the purchase. I realize that everything cannot realistically be handled anymore on our own soil, but customer service? Please! I am here in Texas and am suppose to have my problem handled by someone on the other side of the planet? Not possible.

Because the item is bulky and I didn't want to wait to exchange it, I ended up exchanging it for a dorm room fridge for my daughter, which cost twice as much. If they gave me an $85 gift card which I preferred, I still would have to use it at Target.

I don't see the logic in their return policy. It's rare that I return any items anywhere without a receipt, but this was a gift.

Yesterday we set out in the AM to go to Target, I called ahead to ask if there was a scooter available and were they fully charged. I was told yes they were. When we arrived both scooters were there and neither one was charged. I again asked to speak to the manager Madalyn who told me it was not her fault. If not hers then who the night mang. who didn't check or hers for not checking before she opened the store.

Either way, it was a complete disregard for the handicapped. I let them know that we would no longer be shopping at target. and went to Walmart and had a delightful experience not only were there scooters charged, but they had about five of them plus several different size wheel chairs and walkers. Also there were employees at every dept. you went to help you you. Didn't have to look all over for one and not only were the available but everyone of them knew exactly were everything was. Also the aisles and displays were so spaced as to make riding the scooter very comfortable not so at target were you can barely get around to see anything without banging into racks and feeling so embarrassed. Believe me ,Target if you don't change Walmart is going to put you out of business.

Two nights ago, I saw many small feathers on my bed and I realized that the problem was the feather pillow I had purchased at Target. I was so angry I took the pillow and put it inside three garbage bags and placed it in my garage so whatever was in it could not attack me anymore. I don't know if the problem is in the feathers or how they were treated when the pillow was made--or some sort of bugs. But I am very angry with Target.

When I looked over the pillow, I saw on the tag that it was made in China and that made me even more angry. I don't purchase any home items or anything fabric at Walmart for this very reason but I have never had this problem with Target before. After only one night of not using the Target feather pillow, my sores have almost completely healed. Some of the itchiness and pain from the sores or bites still remain, but is slowly getting better. No new sores or bites since I placed the pillow in garbage bags and placed it in my garage. I am out $9.99 for the Target feather pillow, $800.00 for the new bed and $15 for ant-itch cream, antibiotic ointment and hydrocortisone creams. I had a horrible and constant itching and swelling of my arms and neck--almost two weeks of sleepless nights.

Instead of helping, Tanisha, referred me to a supervisor, Marcia at the online services center. Marcia (Marsha)gave me a run around and passed me to guest services, who advised they are a separate entity to your on-line service. While Monica was considerate, she couldn't help me. This is a poor way to treat customers. I only want to cancel one order that hasn't left the warehouse yet. I will be sending this to the Better Business Bureau as a consumer complaint. I had to pay for two gifts when one could have easily been cancelled or re-routed.

Well, I waited for someone to contact me and they never did, so I called them to complain. I explained what happened and they told me they would keep me informed, but they still have not called me once. I called back and asked about compensation. They basically asked me is that all I want? So I said, no it's not, but I thought I would at least receive something for pain and suffering since I didn't get medical attention and I wasn't working at the time. So I decided to call the manager of the store and complain to him. He told me he was going to call me back in ten minutes, but never did. I am very disappointed in Target and thought they would've handled the situation better, but they just left me to believe that they just don't care one bit about their customers when they complain about their stores.

She felt very targeted for discrimination. She is mentally hurt because of this. She feels she was racially profiled.

I also informed the pharmacist that the medication was a transfer from another pharmacy 2 months prior and Target was the one that in fact told me to tell the other pharmacy to post the prescription to medicaid as a partial completion so that they can fill the remainder. I did and it was fine. I didn't have to make a second co-payment or anything. Now, Target will not do the same so I can get the remainder of the prescription. As a result, I can go into cardiac arrest and die without this medication. This medication is very difficult to find and I am picking up remaining pieces at any pharmacy if I can. If not, I can go into cardiac arrest and will have to have another cardiac surgery without this medication. The local pharmacy has a small supply, I can not wait to get the remainder of the prescription filled because they may run out.

I need to have the total prescription filled immediately. Because of Target pharmacist's inconsideration, I can't get it filled for another 10 days. They should extend same courtesy they asked the other pharmacy for and enter the information correct to medicaid. I was never informed nor agreed to just 21 tabs. I specifically told them I needed the whole amount partial with them and partial with the local pharmacy. Now she is twisting my words.

I will never shop at Target again over this and I buy there once a week at least all the time. The young people working there won't even lift a finger to help you in there when you are shopping and this was an emergency that they just sat on their thumbs. Thank God the dog was finally rescued but I am so mad at these employees who refused to lift a finger!

They asked me, "Which cashier was this?" and I showed them. They said, "Please come with us." They took me into their office and replayed the video surveillance tape and found out that the cashier did indeed steal my card. She bought a pizza for lunch then went to a grocery store in the same shopping center and purchased a $300 gift card with my Visa. They could not locate the card because she wouldn't tell them which trash can she threw it into. They called the police and paraded her in front of every cashier in handcuffs.

The cop spoke to me and said, "I'm sorry to tell you this, but because she was only 16 years old, she will go to the station and get processed. Then, her father and mother would be called to come get her. She won't go to jail because of her age. The police would have to release her into her parent's custody." The worst part of all of this is the fact that the security guard told me that this is not the first time she did this. This is the third time she did it and got caught.

My question to Target is why was the little thieving creep still working there? Why was she allowed to do this to three people? I truly hate Target Stores! They should screen their employees better! This person had a record of shop lifting and theft before she was hired. I will never shop there again in my lifetime! I cancelled my credit card right away and was not charged any of the money she charged against it. It was just a lot of aggravation being detained while she was arrested and being without my credit card until I was issued a new one. I also had to fill out a bunch of worthless paperwork for the credit card company.

So I asked for a manager and she said "you have all the products, they are good coupons but no, we cannot take them" but I really don't know why. So I was in line and at the register for over 40 minutes only to have them remove 10 items, asked them to replace 6 items that were the "wrong" item for coupon and was told to get them myself, and then to look at my receipt this morning to see $15 in coupons were not in there.

So not only did I pay for the items, they will be getting reimbursed from the manufacturer. Scam? I called them at 8AM and they said "it's too late, it was last night". I told her I was in line for 40 minutes with a 3-year old in tow and you are committing fraud for those coupons! They told me to have a nice day.

This was after I had walked back to the service dept. to show the clerk the sign where I got that printer. He noticed that there were 3 other printer models that were misplaced on their store shelves (all of which were radically priced higher than what the shelf prices indicated). We did not purchase a printer and had then we noticed that the receipt on the other item purchased included an item that was added to the sales slip that we did not purchase.

I wish Target would have taken the initiative and realized with a young boy missing in its market. At the very least, it could print its own flyers off the many websites before day #10 of my visit. I followed up this evening and was told it is in their break room, behind the counter in guest services, (but can't be posted in more accessible areas for more customers to see.) Walmart put up the flyer by the front door! Thank you, Clear Channel, for donating 30 outdoor billboards!

At this point, a line of customers or "guests" started to form in the snack area. He started to help them in which he forgot the rest of my order along with the lady who was waiting for a pretzel with cheese. I went up again and he gave me the chicken strips. When I asked for the pasta he said, "Oh crap, I forgot about that, I'm so sorry I miss it. It's just that I'm flustered.” Needless to say, the lady with the pretzel order had been waiting for 25 minutes, us going on 30 at this point. She demanded her money back so he called a manager over to help. During this, a fellow employee comes up waits in line for a minute then helps himself around the counter and grabs a cup. The lady manager comes over and asks the lady for her receipt. Go figure, she didn't get one because the register will only print one for a large amount. Well $2.17 later, with a little apology from the manager, she leaves.

I'm still standing at the front waiting for my pasta bowl when the rent a cop security guy (dressed in all black) comes over and asks, "Do we have a problem here?" I was like, “Well, yes we do.” Before I could even explain, he told the snack guy give her money back for her pretzel. I told him I was not that customer and she had left. His reply, "Well then what’s the big deal then?" Mind you the manager is there listening to all this. He says nothing and walks away after me complaining to the manager lady. The snack guy says "guess people just have attitude today," and laughs. By this point, I'm livid! I try to keep my cool but I had had enough. I demand my pasta bowl and the bread sticks. Snack guy rolls his eyes goes and grabs them out of the warmer and lays it on the counter. Not even a thank you or I'm sorry, nothing! I tell my husband to wait with my daughter who is just now getting to eat while I go look for the pants we went in to get.

As I walk through an empty register aisle, I slip and just about fell. Thank God, I caught myself on the register wall. My daughter and I both scream, people look over and mind you, I was right next to a cashier. I look down and lo' and behold there is a puddle of water on the floor! I look over see the manager that went to the snack shack, told her I about fell and there was water. Her reply, "boy you are having some day here at Target aren't ya?" followed by a little laugh.

I'm so upset at this point I'm crying my eyes out. I was embarrassed, mad and just very overwhelmed with it all. I go to the men's department and guess who is following me? Rent a cop man! I have no idea why or what he wants so I turn and ask. He says, "I'm doing my job." Really, wow! I replied, “No you’re not, you’re harassing me and it's really starting to tick me off.” He never went away but did at least give me some space. I was thinking maybe he was following me thinking I was going to make a mess or something. The 1 and only reason I got the stupid pants is because it was the last in the size I needed for my son who is going to be in a formal event this weekend. If it were not for that, I would've caused a major scene and told everyone in that store where to put their food, their, their clothes, their employees and especially their rent a cop!

If the in-store price is higher than advertised, why is an in-store link included without providing the in-store price? Advertising a price for a product on a company webpage and providing a link on that same webpage to purchase that product at a retail store, without specifically advising the customer that the in-store price will be higher is false advertising, period.

Regardless of their “intent”, 99% of potential customers would interpret the ad exactly as I did-buy it online or in-store for this same advertised price. This “loophole” is both purposely deceptive and insulting.

My concern is that they stop selling it and test the product before it could create more problems. The manager was not on site, so I spoke with the charge, Stephanie (I think her name was.). But there's no apology from both parties; they laughed at the situation. So I felt they were mocking me in front of my family, and this is the worst customer service I ever had. I don't want to think that Target is allowing this kind of situation. It happened on June 11, 2010 at 1815.

On June 12, I called the manager and told what happened. The manager Jeffrey at store 0868 would like me to stop by and give me coupons and was apologizing because of the rudeness of his staff. But I don't know, they still can't beat Wal-Mart with regards to service. So I don't know if I will shop at this store again. If you were mocked by a staff from the store, will you still come back? Respect is one thing. So I don't trust Target anymore.

The woman refused to get a manager for me to speak to saying it was their policy and that if people want to shop for birthday gifts they shouldn't do it 90 days before the birthday. She then proceeded to tell me to take the brand new clothing to Goodwill because Target would do nothing for me. I am not only annoyed by the stupid return policy, but am livid at how I was treated in the store. I have $20 worth of 4T clothing that I can do nothing with when all I needed was the clothing in a 5T.

So I drove there because the person that I convince to help me told me they had 3 in stock. Guess what, they did not. It seems to me if you have a department called customer service shouldn't they help customers? I will never buy anything again from target. Every time, I go to a Target, they are rude. I would be a fool to spend my money that I work for just to give it away to a corporation that doesn't believe in customer service.

I, from the parking lot, called the 1-800-440-0680 number on the card. After 45 minutes of options and operators. I talked to the head of customer affairs, Bobby. She just goes by Bobby, no id #, no last name just Bobby! Policy is Policy! Thanks a lot, who do you report to? Stacy! Stacy also has no id #, or last name! Again, sorry, policy! Who is your boss? This is as far as they would let me go. Complaint # ** is all they would give me to show that I was very unhappy and frustrated, but policy is policy. Help me understand, how can a store that sells most products in boxes, refuse to sell this box that they had 3 in stock. Also, if I ordered it on Target.com, it ships to me in a box. Target should be forced to change their practice of policy first, customer service second! Without customers, they have no job! The end result was, simple. I told them if I leave this store without a bicycle because of an inflexible, dumb policy! I, a 20+ year customer, who spends at least $1,500.00 a year, will never buy anything from Target for as long as I live! Stacy said, “Sorry you feel that way. Have a nice day.” Has everyone at Target lost there minds!

From what I gathered by their tone, they were not sure what the answer to my question was. Then a third employee walked by and the two motioned for her to come join us. They pointed at me, as though to indicate that I have a question. I asked the third employee if she speaks English and she answered that she does. I was relieved to finally come across an employee there who understands English. I explained to her what I was looking for and she pointed me in the right direction. I came home that day somewhat upset at my experience. So I wrote an email to the email address I found on Target's website explaining in detail what happened.

The following day, I received a response from someone named Dylan from Guest Relations. He wrote a few short lines in a cold and insincere tone, thanking me for taking the time to write, but never apologizing for what happened. He wrote, "the team members we employ nationwide represent the diversity of the country and communities where our stores are located". Yes, Duarte is a predominantly Hispanic community in Southern California. Does that mean I should be subjected to this sort of customer service? I wrote back to the guy telling him I shall never set a foot in another Target store again. He responded, "I'm sorry we aren't able to assist you further". This sort of an attitude from the Guest Relations department of a superstore is just downright disgusting and I would have expected better from Target. Such a shame.

She stated that she could not keep others (women) out while I was using the rooms. I asked her if the situation was reversed, if the only fitting room was in the men's dept. and I was a woman, would she be able to assist me in the same manner, she said she would. I cannot believe that in today's society, a unisex fitting room cannot be partitioned off for the protection and comfort of their patrons, allowing for some sense of dignity and morality...for both sexes!

This makes absolutely no sense as they were all ordered/purchased on the same order. Until my order is received in full, there is no way to know if all items work in the space they were purchased for. The item is still in the original packaging in brand new condition. I would be more than happy to accept a store credit, instead of a refund as I intended to spend another $300 with target.com this week. After this experience, and being stuck with an $80 item I have no use for, I will never shop with Target again. I have lost complete faith in Target's "customer service." From the volume of complaints I see, their lack of service seems to be a pretty common problem.

They then told me that Delray had two in stock, but they refused to call for me to double check as I had already had gone from one end of the western county to the other and now I would have to go quite a but south in the county. I was very upset with the service I received. I spend at least $1,000 a week in groceries and should hold items and clothes, etc each month in Target and this service stinks! The cost of gas in my car, the wear and tear on my car and the aggravation we encountered was unacceptable.

We called Target in the days after Aiden's death and were told that we could return the items (even without a receipt) for cash back due to the circumstances. However, that night, I found the receipt and figured I'd take it just in case. When we got to Target, the lady who had promised us a refund wasn't there but the store manager called her and she admitted to what she had said. Still, after spending over 3 hours in the store, we were told there was nothing they could do since it had been over 90 days since the purchase! We got on the phone with someone from corporate who mailed us the money on Target gift cards-- over $1000!

We understand that every store has policies and procedures, but there should be some wiggle room for extenuating circumstances. We spent the gift cards and sold some of them. And we have now vowed to never shop at a Target again! So has all of our family! Walmart didn't treat us that way. I had $900 in returns to their store and I spent about 20 minutes getting my refund. They know what customer service is about!

I emailed corporate and they stated the policies once again. My question is do they not have stamps? Could they not send me a gift card in the mail? Or how about hand keying my debit card over the phone (which I see them do at the front lanes if the card won't swipe). So instead of finding a solution I just get the policies over and over again. I don't appreciate being told that about a return, I am not trying to return anything, I am trying to get money back I was overcharged. I am starting to feel like Target is fraudulent. Otherwise, why would mistakes keep being made in their favor? This happens to me a lot at this Target. The other issue with them is their pricing is always wrong. Or they just hang things on whatever peg hook they feel like so when you get to the register, it is the wrong price.

Well, I decided to wrap our shopping up and immediately headed for check out. Mind you, my 3-yr old, 2-yr old, and,1-yr old never acted up once while they were with us. We continued checking out. I got all the hygiene products and baby diapers out of our shopping cart, and checked out. As I was starting to push away with our shopping cart, I noticed I forgot to get the family pack of water out from under the shopping cart. My 1-yr old's feet was in the way of my view, and I have been pushing the cart around not thinking about the water under the cart. I usually buy that sort of stuff at a food store. Well, I caught the mistake as fast as I got my change for the hygiene products.

I paid the cashier and walked away. Mr. security guard was watching us the whole time, stopped us at the door and asked for our receipts. I can produce them fast enough so I hesitated and forgot who had them or what pocket they were in. Meanwhile, several people walked around me not having this issue. The security guard ruffled through our bags with what look like frustration, handed me my receipts and I left. This action was very embarrassing. I walked to my vehicle, loaded our family up and headed home.

I was very disturbed by this. I called the store manager and asked for the general manager. She said I can't issue you names of our employees and told me to make a complaint with target website. I was pretty upset and told her I just wanted to bring everything back to return it, get my money back and never return to that Target store again. She said, "That's fine." Go to Target website with my issues because security guards do that once in a while, but I don't know why it happened to "you and your family."

I have been shopping there for years. Inever ever saw that. If I knew this behavior existed I wouldn't shop there. Why did this happen to us? Hope you can help!

About two days later, I ended up very sick (I have systemic lupus). I was sick for a total of 8 weeks. I got better and worse over the 6 month period of time. I had no time or energy to deal with the gigantic TV I had purchased on Black Friday. I did however keep in inside my house the entire time. In the back living area, out of the way and packed in its box until I could find a stand for the TV. I finally began to recover from my illness in April and finally bought a TV stand for it. I had the stand delivered and rearranged the back room. My kids and I were so excited to finally be able to put this TV up and get it working. To our sad surprise the TV was cracked and broken! I immediately called Target and asked if I could return/exchange. They no longer carried the TV and I was told no. I ask for a store credit, they said not after 90 days.

They told me to contact Samsung which I did. They made me take 32 pictures and it took over a week for me to be told, they could do nothing for me as well. They said that the manufacture warranty was void because the item was damaged in shipping. I called corporate headquarters, I called the local store. Finally one lady named Pam, a manager, offered me a gift card if I brought the TV down. She said she could look up the receipt in her computer.

So I called to make sure it was still a go, because the TV is huge, also to make sure that Pam was available. I was rudely told by June that Pam must have been out of her mind to have told me that and that would not ever be an option. She said she would talk to Pam and call me back. She called me back in her very rude tone and said, “There is nothing at all, this store can do to help you!” I called back corporate and they too, say, “You ma’am are screwed! We don't care if you spent $800, we don't care if it came broken, and we don't care if you were sick. YOU are not getting anything at all from us!”

Well, my advice to everyone, never ever shop at Target! I boycott Target! This is the worst rip off performed by corporate America in the history of my life! I just got ripped off for $800 dollars! People have asked me, well why didn't you even open the box? Well, because I guess I have been used to shopping at Costco Wholesale for the past 10 years and I always knew they would take anything back at anytime! I never thought about it twice. I guess that was just stupid of me to trust corporate America with my hard earned money!

Target is a horrible rip off, horrible customer relations, no compassion! They don't communicate well with each other/between departments. They tell you lies that they cannot follow through with. I was told I would receive a gift card and then I was told I would not receive one. I called Target here in Eureka, California and was put on hold 5 times and each time they connected me to another customer! Wow, fancy phone system they got there! This is a classic case of not paying people enough money and them taking it out on their customers. No more Target ever!

The second occasion was yesterday for product no. 253020110. It was listed on the shelf as $6.49. The entire shelf was filled with the same product. The second shelf from the bottom, the price was listed under the product. When I got to the register, it rang up as $9.99. A supervisor named "Alma" went to verify and said that they were put there to fill space and that if they remove the tags, the night stockers would not know where to put the merchandise and that the price stands. One question, are you not supposed to honor the price - shelf match? Isn't it about customer service? I would like to speak with someone ASAP in regards to this. Please contact me ASAP. Location of the store where you shop: Mt. Vernon, NY - 10550

I was upset and embarrassed and crying. I asked for a manager. I spoke to a young manager by the name of Jennifer and I told her what had happened. And asked her if she knew of this policy and she said no. The young gal in customer service was really helpful and kind. She had my things brought over to the customer service desk. I asked the gal I spoke to if I could try and use my debit card and she said, "Well, you can try." So the nice gal in customer service department ran my transaction with my debit card and it worked. We have excellent credit and we had money in the bank. How embarrassing to have a rude checkout gal had your check over and tells you that your check is no good in front of a lot of people. She didn't say let’s try a debit card. Nothing, she was like, your checks are no good.

I have called and made a complaint with Target’s Guest Relations and that's as far as I have gotten. I can't tell you how upset I was and so very embarrassed I was. I wanted to crawl under a rock. The associates I guess are not aware of Target’s policy about making purchases over $300.00. That was like telling all the other customers standing around that my check was no good and that I didn't have the money. I think the public needs to be aware of this Target policy and beware! They have done nothing about it but speak to the girl that checked me out. I think I deserve more than what I got. I want people to know. I don't expect to get a call from any of the people I called at Target. Everyone I spoke to said that they would send the complaint to upper management. It was pass-the-buck type deal. Not good enough for me.

"I'm sorry your recent trip to our Ashville Target store didn't meet your expectations. If you have any questions about a specific coupon or experience using a coupon at Target, we want to help! Please give our Guest Relations team a call at (800). We'll do the best we can to help you as quickly as possible. For your call, please provide a team member with the following reference number: 1-**. In the meantime, I'd like to share with you some information about our coupon policy. When accepting coupons, we use the following guidelines: We accept two kinds of coupons, Target-issued and manufacturer-issued. We'll accept one Target coupon and one manufacturer coupon for the same item, unless either coupon prohibits it. We can't give cash back if the face value of a coupon is greater than the purchase value of the item. In this case, we're able to adjust the value of the coupon to equal the price of the item. We can't accept coupons from other retailers or coupons for products not carried in our stores. All valid coupons should be presented to the cashier while you're checking out. Thanks for writing. Give us a call if there's anything else we can do to help."

So I called the number. I spoke with a man named Michael. He assured me that I was correct and that the store should have adjusted the coupon value to match the product price. He told me that when I go back to the store, if I have any problems to call corporate from the store and they would help rectify the situation. He also told me that the coupons the store told me I could not stack because they were Buy One Get Ones should have been stacked and rang through. So I traveled 17 miles from my house, coupons in hand and three children in tow.

But when I went to the store with this info, they would not budge. I had them call corporate. After waiting for an hour, they returned saying they could not do it and that the representative I spoke to had not said those things, basically doing everything short of calling me a liar. I bit my tongue hard. They also tried to say that the coupons I tried to stack were not stackable (even though their policy makes no such restrictions,) and they tried to tell me that the coupons I was trying to use did not match the products I was trying to purchase. The coupons said $1 off any one Tide, $1 off any one Herbal Essence shampoo, conditioner or styling product, $2 off any one Jergens moisturizer and none of these said any size restrictions or indicated any volume (such as excludes trial size or so many ounces or larger, no size restrictions given at all!)

So I called corporate from their phone myself. They politely informed me that they were documenting everything. I said, "So basically, you are saying there is nothing you can do but you are making a note of it." He would not directly respond to the statement and would not pursue the matter further. Thank you for writing down my complaint, Mr. Target Corporate Guy. I was hoping for a little more than ink on paper. Seriously not worth the hassle and definitely not worth being politely called a liar in a creative way. I'm thankful I was able to hold my redheaded temper at bay but I will also be holding my wallet very far from Target from now on. I am out an hour and a half of my time, 34 miles of gas money, $17 worth of product that I should have received for $2.54 plus tax and the insult of being treated like a liar.

So I went and got a new one, waited in line again and got back to this lovely girl who was helping me. She went through the entire box of the broken item, opened the (factory) sealed box with the bassinet portion in it, (remember, my son is 1. I had no need for the bassinet on this playpen), and asked me where the instructions were. I said everything is in that box. She says, "Well, we can't take it without the instructions. You can go home and look for them." I said, "Are you kidding me?! Take the instructions out of the one you are making me take in its place!” She refused. So I asked for a manager because I was about to lose it on this girl. She pointed to this girl who couldn't be more than 19 as the manager. She had no identification qualifying her as such and from my interaction with her, I feel pretty confident she was not a manager.

Anyhow, I relayed the whole ridiculous scenario to her and she stood there for a good 5 minutes looking totally confused. Finally, she said, "Just take the instructions out of the new one," and looked at me and said, "But just so you know, if there's anything wrong with this one, we won't be able to take it back." (Because you are being so helpful and understanding with the one I'm returning now!) I said, "Whatever!" So then the original girl opens up the new box and the new bassinet box and tells the manager that I am missing pieces from the bassinet in the one I'm returning. That was it; the straw broke! I yelled, "You opened that box! It was factory sealed! I never ever opened that part because I had no need for it! If something is missing then you took it! You opened it!

The manager came back over and looked at me, looked at the box and asked the girl if she's sure it's missing. Girl said yes and rechecked the return and (shocker) found all the pieces in the box. I'm not a violent person but I wanted to slap the ** out of these girls! She said, "Well, I can't find any instructions in this one either." I then realized that they put them in the bottom of the playpens in the little pocket and asked her if she checked. She said, "I'm not opening that up!" It really is all I can do to keep from jumping over the counter. I think the manager could see how mad I was getting and said, "Just do it, just give it to her." I spent a lot of money at Target, but after this, they have lost my business.

I will not give my hard-earned money to a company who treats me this way. They should gladly take back an item that is unsafe for a baby! I even offered to take a store credit instead of a cash refund, so they can take their rude, uneducated employees and shove them right where the sun doesn't shine. I won't be shopping there anymore (well, except to send someone in with my gift receipt the idiot printed out with my return to return the playpen I don't want or need).

When my wife told me what happened, I immediately said I wanted to speak to a manager. To my surprise it was the same guy that greeted me rudely. Ryan approached me abruptly and simply states, "What do you need?” I asked why my sister in-law could not try on the clothes? Ryan does not apologize and state it is company policy. He gets confrontational from the get go. Ryan rudely states, "It's not my fault you showed up 5 minutes to close." I was dumbfounded and could not believe what I heard so asked him again why she could not try on the clothes. Ryan again was curt and says, "Once the lights are off, we are closed so you need to leave." Needless to say I was upset and told Ryan he needed to stop being confrontational. Ryan then becomes a real smart guy and starts saying, "Have a good night, have a good evening" in a real smart tone. This is the most shocking and disturbing customer service I have ever encountered in my 35 years. I will never step foot in a Target store again.

I would be happy to purchase something else worth that amount, just not in that department. Their public return policy does not state any of this. It says nothing about $70 limit. Nothing about having to shop at the same department. However, it does state that they will do a certain amount of no receipt returns. I will never shop there again. I will inform everyone I know of the rudeness of the employees and the guest relations dept. This is crazy for a company not to care about their customers any more than this.

I then said I found it hard to believe in this day and age stores are not needing customers and she had a good handle on her job security. She told me to leave and not return as I was making her feel threatened and she would call security. I am 60 years old and she was every bit of 20. I called the "guest relations", which is another joke. All I wanted was an apology from Becky. I was told someone may or may not contact you. This is handled internally. I was then told by Justin I can interpret their actions any way I choose. If I feel that means don't shop in Target anymore, then so be it. I find this appalling in this day and age that you can't even get an apology from a manager that took a situation and made it escalate to this level.

This is my idea of a wonderful shopping experience and I can bet I will never spend one dollar of my hard earned money to support such a company and improve their bottom line. They could all close tomorrow and it would not affect me. They sell nothing that can not be purchased at any other store. Perhaps they are not interested in their bottom line but it will not be improving with any help from me or my family. I will help spread this every place I can. Customer service is in India not even the US. Target does not care about the people that spend money in their store as was clearly portrayed today. The executives want nothing to do with the customer. They hide behind the guest relations in India but take American dollars from the customer as pay. Wise up. You need to put the customer service in your store; without the customer you will not need service.

I spend approximately $400 per month average at my local Target store. I took the washer with my receipt back today and was told I could not return it as my receipt was one week past the deadline. I could be given a refund of $70 but as I had paid $130, this seemed strange. How can a refund of $70 for my item clear their system but not a refund for the purchase price?

I left my local Target store with my shopping list in hand and went directly to Walmart to make my purchases. I will contact Karcher directly to see about a repair or replacement of the item. I had not even had a chance to mail in the warranty before it failed. I have destroyed my Target card & will cancel my account. All ads etc. from Target via email are now sent to spam.

The team members were extremely rude and told me there was nothing they could do. They told me I would have to somehow come up with a receipt just so I could get a plastic case. I explained to them I did not want to exchange the whole system or even the games, but just wanted a case to protect the games. They told me there was nothing they could do and just walked away from me, leaving me standing there by myself. I called the customer service line and spoke with a supervisor (Darren and he refused to give me his last name). Darren did not even listen to me because at the end, he asked me what I wanted.

Darren not only refused to advise me of his last name, but told me he is not allowed to give me his supervisor's name. I assured them not only will I never set foot inside Target to buy anything, but I will make sure to tell my friends and family about how hard headed they are when it comes to customer service! It just amazes me that such a big chain is willing to part with customers so easily. It seems as though part of the problem is because they hire and promote young individuals with no life experience that do not realize there is a grey area and customers are what keeps their job open (since they do not have a union to support them) and when they keep sending customers out the door, it will eventually affect their job.

Today, I received another email stating that it had already started shipping and so they probably could not stop it, but that I would not be billed until they started shipping (contradictory statements of course). I called customer reps again who said there was nothing they could do, even though the item was not actually moved in their cyber world it had started shipping. I called consumer complaints who gave the usual patter about understanding my frustration and that they would pass on my concerns but there was nothing they could do. Jeffrey could also not pass me along to anyone else or provide any names of supervisors beyond giving me the public info on the name of the CEO.

I have ordered online for years and have even cancelled an item at Sears Canada on the next day and was not given this ridiculous story. My family (most of whom live in the US) and I will never order anything from Target again! In Canada, the consumer is protected and allowed to cancel large orders within a short period of time. As a lawyer, this is important protection. Does this not apply in the US? I can only imagine the kind of nightmare of trying to return the item and of course, I will have to pay the shipping cost back. I only wish I had read up on this company before placing the order!

I asked to speak to a supervisor and Lynn ** came up and was going to give me the discount until the lady, Cynthia, said, "We can't give her the sale price, can we?" Then Lynn said, "Not if the item was out of the system." And I said, "How when here's one right in your store?" I then asked for the store manager and a Justin ** came up, heard the situation, laughed and said that I could wait until tomorrow and come see if the item is restocked and then repurchase it at the sale price. When Monday morning came, I called the corporate office and all they said is "we'll discus this with the team and good bye." This is poor customer service all the way around.

I'll go to Kohl's for any clothes, linens, etc. I'll shop strictly at Walmart for groceries. Target needs to revamp their return policies. Shame on them. We are on a fixed income. My trust in Target has been shattered. We do not have money to throw away on items that last for only one washing. I feel extremely taken advantage of.

I started looking around and trying things on, for about an hour. When I went back to the customer service desk it was a different woman and she said she had no knowledge of my dress and shoes being there. I asked to speak with a manger and the so called manager came over and said she would have to find the employee who took them from me to see what she did with them.

I waited for almost two hours. I started getting mad and telling them to just give me my things. The manager just kept telling me to leave my number with her and she would call me as soon as she reviewed the tape and found my things. Still no resolution. It has been over a week and they still have not returned my shoes or dress to me. They stole them from me. Now, I can't even get anyone to return my calls.

After speaking with supervisors and getting no resolution or compensation for all of my aggravation, except that the employees of Haverhill Target will be "trained better", my family and I will no longer be shopping at any Target stores! I will also do my best using blogs, facebook and myspace as a means of letting anyone and everyone I know, to know how much of an unfair company you are and how you treat your customers.

A large company should be trying to help and keep its consumers and you have shown nothing but aggravation. The customer is always right, but obviously your company didn't learn that in business 101. Another thing you might want to take into consideration is the power of word of mouth! You can spend millions in advertising, but what it comes down to is the opinions of your consumers right down to the little guy. Compensation would have been about $200, but rather I assure you, you will miss out on at the very least 100 times that amount in business. It could have so easily gone the other way.

At this point I was very upset. I spend lots of money at this Target and this type of treatment was degrading. After all of that which took awhile, she gave me a gift card of $21.00. I then left the store contacted the Manager Anna, explained to her what happened and she was to call me back. She didn't. I called her back and recorded the conversation. When I questioned her about what happened, she said they were pulling the video tape, but Gloria and Nadia had every right to do what they did. But why did you have to pull the tape, if what they did was justifiable? She said they no longer carried ER, which is a lie, because it showed up in their computer.

I took photos of what happened and also recorded what happened. It was a total discrimination and I had my 8 year old daughter with me to witness this. I have never in my life been so grilled about returning a DVD for $21.00. I have never went to Target without a receipt and I asked Anna was this the process that Target has? Then I had a friend of mine went into the store with the same scenario and guess what... they didn't do it. They returned it. Same ER tape, same no receipt. I will not take this lightly.

My husband assembled them and put them out-at dusk only 2 of the 4 worked! I just went to return them today without the receipt and was asked if I purchased with a credit card. I had a choice of 3 and she tried them but to no avail. She scanned the code and said that they are no longer in the system and I couldn't return. I pointed out that the tag was still on the box but she said that did not matter. When something is on clearance and when the last one is sold, it is totally wiped out of the system!

I have worked in retail for 23 years and have never heard of this! She did not even look in the box and see that these have never seen 8 hours of weather! I am livid! These are a seasonal item and they are defective! That corporation is stealing from the consumer left and right and they need to be stopped! They should not be allowed to sell clearance merchandise! I am out $20.00 for defective solar lights that they sold me!

Receipt ID# **

On 3/20/2010, we returned to the store, complaining that Target has both our money and the Quicken Deluxe software. The Customer Returns clerk (Marion) has since failed to advise us the results of his investigation.

However, I was then told I would have to wait for the security guard to get back from break. Originally I was told 15 minutes to half an hour. I told the gentleman I was not going to wait. I had my toddler and five-year old with me. These were obviously the right merchandise as the item numbers matched and there were none identical to these on the shelf. It was not my mistake that they weren't put in my bag. It was also not my mistake that they weren't logged as merchandise paid for but not taken. I spoke to the manager Jeff who said I needed to speak to the manager Anna. Anna told me they would have to review the security tapes.

Apparently, I had manufactured the receipts in order to get 3 pairs of costume earrings. Right? Anna assured me it would take two minutes, but here is the thing--I had the proof that I bought them. I felt that this was just harassment. Anna did not return with the merchandise she sent the security guard. I thought this was very unprofessional. Not only should Anna have had the professional integrity to face me again, she should have apologized. I spend about $500 a month at Target, which is not much in the big scheme of the bull's-eye. Still, I won't shop there again unless I get an apology. When I asked Anna who her district manager was she refused to give me the information, but instead told me to contact a customer service representative. In the end I got my earrings; later my husband is going to take them back for me. I don’t even want to look at them, much less wear them. It was embarrassing and unnecessary. I find it difficult to believe that they even looked at any tapes as they claimed. I think they were just harassing me, because they could.

The manager told me no one has complained about any of the boxes being defective and returned to the store. I informed the manager that this was the second time I returned the boxes because they stopped working. That's when she told me they don't return the boxes to the company but retape the boxes and put them back on the shelf for resale. I'm now stuck with a second defective box that Target and RCA refuse to take back and refund.

Having no other way to get a refund, I ordered another camera there which I found out later would not come for 2 or 3 weeks. Today I got an e-mail stating they no longer can get the camera for me and canceled my order. I asked them for a refund of the cash they supposedly left in my gift card. I tried to access it online to find the balance, but it stated that said information was not available online. I will check back tomorrow. The online clerk, Joeseph did apologize for the inconvenience.

However, I was told that I owed them $4 and some change for the smaller size since the lowest price for the dress was $12.99 and the price now was $16.99. I did not agree with this policy so I requested to speak to the manager. Why should I have to pay an additional $4+ for the same item? Should this not be an even exchange? The manager told me that I was being charged a fee for the exchange. I told her to please give me the original dress because this was ridiculous, and I left. I called the Hiram store and spoke with the manager there (because the manager and clerk at the Douglasville store seemed very young/inexperienced and I was not satisfied with their answer).

The Hiram manager told me that the stores have to follow policies set forth by the corporate office and although he understood my point, without a receipt they could not do an even exchange, even though it was the same dress because each size has a different code. He also stated that I was not being charged a fee for the exchange but was being charged for the difference between the current price and the lowest price that the item had been sold for. I told him that I was going to contact the corporate office on Monday, because I felt that this was an unfair business practice, and if I had to, I would start doing all of my shopping at KMart/Walmart. I spend a lot of money at Target and this is unfair.

We talked to the cashier and he proceeded to call a manager. We asked if we could get our few items we had in the basket re-shop due to the fact they were going to a child and we did not want to give the child contaminated items. The cashier told us that it would be faster for us to get the items over ourselves. My pregnant wife and I re-shopped the items and were made to wait in line again to purchase our items.

We were very very displeased in the actions of the store as a whole. Why were the shopping carts not checked as they were brought into the store? Why did my pregnant wife and myself have to re-shop our items? What kind of manager would make a customer wait back in line after going through an incident like this? How often are the shopping carts checked and cleaned? We are very upset and might pursue this further to court proceeding but are not certain yet. Well, we were very dissatisfied in our experience at Target.

I feel the managers should have taken a bigger stance on helping us and clearing up this situation. I kind of felt as if the stores stance on this is that it happens a lot or something. It's as if they treated it like something spilled. It's a much bigger situation than that and it should be approached with all seriousness and professionalism.

I immediately called Verizon and only after 45 minutes of frustration was I able to speak to live representative. (Please refer to Verizon complaint form.) When rep. wasn't able to help me, I went to local Verizon store and sales rep. assured me "it wasn't a monthly plan" and to pay for more service. I discussed with him how this really looked like a phone plan and left to try and return product to Target. Target was unable to take back product due to sales receipt expiration of 3/15/10. I'm two weeks too late and stuck with phone and monthly bill.

After leaving Target store, I called guest services of Target who informed me there was nothing they could do. I asked to submit a formal complaint about misrepresenting products. Target Electronics manager admitted they get temporary help during the holidays and this sometimes happens. She was pleasant and tried to return item but couldn't due to expired receipt date. I think she was a very good representative for Target, but my frustration lies with not representing products accurately. When this happens, the customer has to deal with lasting consequences of sales staff not completely informed about product they are selling.

Now I have a monthly bill of $15 to keep phone running until minutes are used up. I still don't see how this is not a monthly phone plan. When minutes are used, I plan to buy another phone that doesn't require monthly fee. This is what I asked for in the first place.

When I asked about it we were again told they had none in stock. But that they had other TV of the same size but at a little more. When I demanded they sell me the TV they advertised the sale clerk said they did not have rain check for in-store specials. I asked to speak with the manager. She came and said she would check with other stores to see if they have it. They called Maplewood Commons. They had it but for a higher price. They only agreed to sale it to us if we could get there before closing. It was already 9:15 pm and the store closes at 10 pm.

We drove to Maplewood. When we got there they did not at first want to honor the agreement, but I insisted on getting the TV at the advertised price and they gave it to me. My gripe is this. We went to 3 Targets and were told by all three that they did not have the special they advertised. Even though it was still being advertised, all three said it was just their house special and none of the other stores had it even though they did. None of the other stores wanted to sell us what they advertised without showing us other TVs of the same size but higher value. None of them wanted to give rain checks for special they did not have in stock until after the so-called sale.

I feel the only reason the sale clerk call and the other store hold the TV was because I had my cell phone taking pictures (I still have the pictures) of the TV they advertised and all the other TVs of the same size but higher value. And I went to customer service to fill out a complaint card. This is wrong. If they (Target) have to stoop to this kind of tactics to get customer to buy more expensive TVs by having bogus sales, then something needs to be done.

I got the TV at the price advertised. Now I'm thinking of returning it. It’s not worth what I had to go through to get it. It was more of the principle of the thing. If a store advertises a product at a certain price, they should have it in stock to sell at that price or give a rain check for purchase later when it’s "in stock". They should not give you all kinds of runarounds and talk to you like you're a kid of theirs who's been told you can't play outside. I just wanted what was advertised, that’s all. Not run around from store to store being told it’s an "in-store" sell that all the Targets have that they say is only their store.

When I called, I was first put on hold for 13 minutes before finally reaching the electronics department. After speaking to a gentleman from that department, he said he believed there were two left, but he put us on hold again to make sure. Again, I was put on hold for a long period of time (at least 10 minutes). Suddenly we got disconnected.

I called again. Then, the operator came on and I repeated the situation to her, and she said she would check up again. She came back on after a while and said that they checked and it was sold out. After taking so long waiting on the phone, during this time period, we decided just to drive over to the Alta Arden Store and check to be sure. When we got there, sure enough, there were two copies left. So, basically the operator was disrespectful and irresponsible, and this indicated that she might not have even checked.

I went in the following day with my receipt and when I explained the situation stated above, she said that the store was not responsible for merchandise after it left the store. I asked to speak with a manager and a worker that was not the manager showed up. I again explained the situation and he took the receipt and said that video would be reviewed by security. I waited and security came. He stated that I had put the Tide under the cart and once I walked out of the store, the merchandise was no longer their responsibility. I said I understood that but that was there because customer service had stated to me that if I brought my receipt into the store, they would replace my Tide. Finally, the manager showed up and said that it was against their policy to replace an item. I asked for her name and a pen. She did supply me with a pen and pointed to one on the cash register for me to get myself.

I contacted Target customer service on 3/26/10 and spoke with Kathy. I explained what had occurred with the Tide and what I had been told when I called the store regarding a replacement of the Tide. I also told her about being denied a replacement of Tide and the customer service I encountered. She said she was sorry and that she would not be able to do anything about the Tide but that she would definitely follow up on the customer service end of it.

After I hung up with her, I realized that she never bothered to ask me what city the store was in. So I called customer service again and spoke with Kyle. I let him know that Kathy never even bothered to ask me the store location. I asked if customer complaints were ever take seriously and he said they were. I asked him then why didn't Kathy ask pertinent information. He said, "she must have forgot". I requested to know who the regional manager was and he said he was not allowed to give out that information. I told him that I want someone to call me for a response on the matter and he said that he could not say that someone would return my call.

1. I go shopping 1 time a month with no car, I ride the handilife bus or the van and I don't have money every couple of days to do what I have to do. I'm on a fix income living on my own with my 18 years old that still in high school.

2. The way I'm with sores on my butt and between my legs and broken teeth. I've been a diabetic ever since 1996 with skin break down with the doctors appointments. I go to different drug stores and I tell them, do they have easy tops to twist on and off half of the time they don't listen. I have to use my month to open them up and get my teeth crack or broken. I have to, yes I do have two hands but can't use one.

3. I don't want no to feel sorry for me. I just want the head person of target to read this cause the boss post to be in charge that make last say so. I'm in a power wheelchair. Like I say, I go shopping 1 time a month.

4. On 2-23-10, I came from my doctors appointment, I drop my paper with the drug clerk and went shopping at Freds. It is next door to Target, Target is a shopping center where I can do all my shopping. Home depot where I get my big jugs of water for my cooler and other stuff and office depot where I get my computer stuff and when I get through with them. I get my medicines and some more stuff from Target. They so, so me put the stuff in the bag and went to the clerk to pay for I had a towel over my lap because I have a leg bag on and skirt that keep coming up and the towel keep on sliding down. The stuff that I bought at Freds and Target stuff was at the customer service, so they be watched.

5. The three stuff that wasn't pay for, I was going to them back after I come from the bathroom but no I was stopped by the manager and he said, he want to talk to me in the room. He ask me was I'm stealing and I told him no and kept on saying it and he said he got it on tape and said you saw when I pay for by stuff and I said, " No, I didn't." I pull my towel up and say, "Do you see I was going to the the bathroom to fix my skirt and empty my leg bag with no diaper on. He told the guard to call the cops. The same cop like he did last year and said he can't do another because they don't have no life van for me and my power wheelchair. She can't come back in of the store. I was banned again. I told the manager that I will file a complaint. It will go to the head person and said that he will tell that I can't come back.

Okay, we will see this is the only shopping center I will go to 1 time a month when you ride the bus in the back with skin broke down and jumping up and down and sliding in the chair and be in pain or have to want for them about 3 or 4 hours. Yes, I do have family here, there don't come over and help my brothers. They, the same way, they fuss at son to me, a man. They don't want to teach him how to care to keep me out of bed and don't have no sores. That's what I tried to tell the supervisor Kelly at the head office, she said, what that manager told her, "I'm banned and said I also need to stop calling. I told her I will not till my complaint was read by the the head person and when I call back I said, I want to file a complaint with Kelly because we have the rights to call and report the group of men own target.

They need to listen to their customers. Please give this to the the owner because of what workers are doing, you got too many complaints. Like I ask the supervisor to tell the manager. I will be there this coming Monday from my doctor's appointment and I ask I him tell the manager come and get the money and the paper to taken to the drug clerk and I'll be outside the door because I'm banned in, so I can do my other shopping at Freds and office depot. Please help me.

I went and contacted the same company and had a lady send me the label info. I didn't think this guy would follow through. However, I received two labels, one of these is from the man who was yelling at my wife, the other from the nicer lady who helped me. If I had to guess, I think the first one was issued by the man, because it came through the computer first. We both feel very bad. I am mad because the fellow was so hateful to my wife, who was not being mean to him. My wife is hurt that he would accuse her of such actions, plus mad at the way he yelled at her. I couldn't believe a company would actually allow their service employees to act confrontational with a customer. The damage was to our egos. Even as she was hanging up, I could hear him telling her off. And I was sitting right there, she never meant any harm, much less deserve getting chewed out.

I could not exchange, get a refund or store credit. She stated that in cases like this Target does make an exception for items priced at $70 and under and since my swing cost $110, I was unable to take advantage. We were not even able to use the swing until my receipt expired. I had to spend more money on another swing and had to junk the other one because it was not even installing a replacement part from fisher price fixed the speed of the swing.

My husband and I are both laid off from our jobs and are living on a strict budget. I know it is not a lot of $, but in these times it is to me. There was a time, I would not have bothered--this is not that time. I did not have my receipt because I was happy with my purchase and threw it away. Needless to say, I brought the rugs home and wrote this letter. I am a very unhappy customer!

So I took it back to Target thinking that they will take care of this since this was no fault of my own. But when I got there, I was told that the 60 days have already passed and that they can give me maybe 30% of the amount I paid for it. I paid a lot of money for that comforter and even though the item was defective (not my fault), you would think that for that reason they would make an exception and replace the item at least. The manager I spoke to even said that the Item was discontinued and probably for that same reason.

I was so upset that they were not willing to take care of me as a faithful customer that I walked out of the store without my $37 refund or my comforter. It's not about the money but about the principles behind it. If this is how you treat your customers after selling them garbage because that's what that comforter was, then I don't want to be any part of it. I always preferred shopping at Target over Wal-mart because it was more convenient for me but after last night, I will never shop there again. Now I have to look for another comforter and spend another $150 that I shouldn't have to.

I find this to be consumer fraud, misinformation, or holding information back on consumer rights. It is my belief that Item Purchase Slips (packing slip ID) should have return restriction information for returns and not have consumers have to look up this information. Target writes, "You can view our Return Policy and Return options." Shouldn't the policy and options be revealed or listed with the purchase order? I will never, ever purchase anything from Target again, online or in-store.

One of the things that he wanted was a Nerf Longstrike Rifle. We went to Walmart to see if they had it and they didn't, so we searched Target.com and found that when you search for Longstrike, the rifle comes up. We chose to see if it was available in the store and found that it was, so I called to make sure. Sure enough, the item number 087-11-0002 was available, it was the Nerf rifle. So I drove 25 miles to the Target in our area with my son to purchase it.

When I got to the store, we couldn't find the gun so I went to customer service to see if it was simply misplaced or if it was out of stock. The girl at the customer service desk was very pleasant and showed us how to look up the item and get her the item number. She then called back to the toy department and they brought up the gun. Unfortunately, it was the wrong one. Eric **, the toy department manager at the Manhattan, Kansas store, told me that the item number I had was for the wrong gun and also said that Target stores and Target.com have nothing to do with each other, even though they share the name.

I told him that we had looked the item up online, had checked availability and Eric told us that checking if it is available in store doesn't matter because Target.com and Target are two different entities and that they don't talk to each other, it's just the way it is and that there is nothing Target is going to do about it if their customers are unhappy. If I have a complaint, address it to the customer service number.

So I called the customer service 1-800 number which was given to me by the Manhattan, KS Target store. The first and second times I called, I got through the IVR and was hung up on. The third time I called, Kathy answered the line. I explained the whole thing to Kathy and was told that it was too bad that I had the experience I had, but that Target and Target.com were two separate entities and that they really couldn't help me. I asked if Target and Target.com were owned by the same company and she said yes. I asked if both were connected and she said yes. When I asked if that didn't make them the same company in the eyes of the public, she said no, they were two separate companies.

Again, I explained that in the eyes of the public, they were one and the same, but she said it didn't matter. They were two different companies and that whatever Target.com had, even if it said it was available in store, to not believe it unless you called the store. I explained that I had called the store and that the item number was available according to the store.

She then said that since Target.com had the item number on two separate items, to call them and order it. I explained I didn't want to since I couldn't tell which item would be shipped and she said that this was her point, Target.com had it wrong, not the store and so it was their fault. I asked if there was an executive customer service team, and she said no. I asked if Target had a CEO who was in charge of both areas and she said yes, but that the call center takes the calls for the CEO because the CEO is to busy to deal with this trivia. I then asked for her supervisor and after several minutes wait, Kelly came on the phone.

Kelly (female) told me the same thing, that Target and Target.com are two separate entities (which, by the way, I was getting tired of hearing) and that Target.com had a disclaimer stating that items may not be available in store. I explained that I had checked with the store and was told it was available. She agreed that it should be, but since the website had screwed up the item number, all they had was the other rifle. She also explained that Target.com is ran by Amazon.com and that they were going to be changing this because of customer feedback. I explained that I wanted to know what Target is going to do for a longtime customer who had been misled. She explained again that there was a disclaimer on the website stating that Target is not responsible for information on Target.com and that it was unfortunate, but there was nothing she could or would do, but please do check the website for weekly online ads.

I told Kelly, as I am telling you: I will no longer be a Target customer since the service is poor and since the website and the store are two separate things. I will be blogging this online on Facebook, Twitter and any other website I can find that takes complaints, and I will make sure that people know that Target does not care about its customers. This is unacceptable. Target and Target.com are, to the eyes of the public, the same company. I followed all instructions and drove 50 miles round trip for nothing, and I felt that Target should make sure that the information that they give both on the website and over the phone were correct. So since the customer service line answers all of your phone calls, I wanted to make sure you are aware of the type of service your answering service gives.

In this day and age, with the economy being poor and most people being mindful of their money, it is important to know which companies stand behind both their stores and their websites. Since Target does not stand behind its website and the store states that Target is no longer a store I will do business with, and I have blogged this story as I promised Kelly I would so that other potential Target customers will know in advance not to shop there.

I have attached screen prints of the Target.com site with the pictures of the Longstrike rifle. The fact that it is available in store and the fact that if you search by item number you come up with two different items. Unfortunately, since I was not aware that Target duplicates its Item numbers, I did not do the item number search before this fiasco occurred.

When I asked if I could speak with a manager or at least an employee who told me she was the manager when I asked her if she was "the manager" reiterated what Sonia and William (the previous employees I spoke with) said about not being able to immediately return the earrings to the jewelry department or make the earrings immediately available for resale to me. I asked for the customer service number and the female employee who lied about being the store manager gave it to me, dismissing with "have a nice day".

Well, I stood there and called the customer service number and when the lying employee saw that I wasn't leaving, she lingered in the customer service area with me. Just as I was calling the 800 “guest relations" hot-line, I noticed a managerial looking man walk up behind the desk. I promptly asked him twice if he was "the" store manager and he said yes. I explained my case and he sold me the cheaper pair of earrings I wanted to buy.

I left and called the so-called customer service line to register my complaints about being lied to and having a hard time giving them my business. The associate on the other end gave me some tired excuse about all merchandise having to undergo inspection before being resold. I looked up the company officers listed on the Target website under investor relations and wrote the Vice President Troy R. a letter as well as the southeast regional managers and faxed them to the corporate offices.

The next day someone named "Nathan," who I was later told is a senior guest relations manager, called me. He explained that employees can identify themselves to customers as "the" store manager if "the" store manager is in a meeting, out of the store, or busy when in fact those employees are not "the" store manager. Employees do not have to immediately return obviously unopened, non-electronic, non-damaged, resalable back to the sales floor for resale despite the company practice of doing so periodically throughout the day.

Target condones its employees' refusal to re-sell merchandise despite Target being in business to make a profit/sale. All merchandise has to undergo inspection to ensure "quality control" before being returned to the floor, even a pair of earrings. Even though Target has an "expect more, pay less" philosophy, he is not sure why Target charges some customers more and others less any given day for the same item but that this practice is in keeping with the law.

Here's what I took away from that conversation and want other potential shoppers to know: its okay for employees to lie about being "the" store manager when they are not.

Effectually, employees have discretion over when to "inspect" returned items and return them to the sales floor for resale even if the employee is available to do so and even if the item requiring inspection only requires a minute for inspection. Available Target employees who do not immediately return obviously unopened, non-electronic, non-damaged, resalable to the sales floor are in compliance with Target's policies and justified in refusing to re-sell that merchandise.

Apparently, "inspecting" a pair of earrings is too much like rocket science, too much of an inconvenience, and too time-consuming for personnel to take the time to do so when asked by a so- called store guest. Target lies in advertising "expect more, pay less" when in fact Target is selective in choosing which customers can "expect more" and "pay less" due to a policy of not conducting company-wide mark downs in stores for a given item. The customer is the unsuspecting "Target" of this corporation's deceptive advertising and business practices.

I wasted precious time, felt deceived and powerless as a consumer. I left and called the so-called customer service line to register my complaints about being lied to and having a hard time spending my money at their East Point Store. The associate on the other end gave me some tired excuse about all merchandise having to undergo inspection before being resold. I looked up the company officers listed on the Target website under investor relations and wrote the Vice President Troy R. a letter as well as the southeast regional managers and faxed them to the corporate offices.

Shoppers beware! Target forgets that we, the consumers, are doing them a favor not the other way around. We should not have to work this hard to spend our money at Target or any company. I told Target as much. In my final letter to the executives who delegate handling the real problems to guest relations managers who don't identify themselves when they return your call, I wrote that: I want to pay the least price that Target offers company-wide; I don't want to play games with your associates to get that price;

I don't want to play "musical- Target store" to take advantage of the best price your company offers; and I don't want their employees to lie to me about being "the" store manager/ store lead or whatever you call it when clearly that person is not "the" store manager/store lead. Period. Anything less is unscrupulous, not forthright and down-right deceitful, but then again I realize that's a lot to ask from a company that tells its' shoppers "expect more, pay less" and turns around and does what you do. Upsetting your guests with shady, unfair practices is how companies like yours create consumer activists who find a platform in the media. Well, we pick and choose out battles, don't we?

If shoppers are considered guests in Target stores, Target has failed miserably at rolling out the welcome mat because they don't lie to guests or make it difficult for them to buy merchandise from your company, or charge some more than others for the same item. That's called discrimination! I decided to return my purchases and will be giving Wal-Mart, Old Navy, Publix, and anybody but Target a go.

My stove has never been so clean, because I am always wiping the water up. I am returning this item to the store, and will try to find a teakettle with a full handle, and a longer spout. I thought I should let [them] know what [their] product is like. I almost burned myself twice. It's a lucky thing that I have not slowed down in my old age, which is 74.

This particular day, Target was in sight, so I decided to stop, make another primary purchase, and grab a quart of Similac along the way-- two birds, one stone. The cashier would not accept the coupon because my wife's name was on it, and not mine. I could not believe it. I asked to see her manager, who asked me for an I.D. in order to complete my purchase of a quart of Similac. Two rhetorical questions: 1. What has this world come to? 2. In addition to their vague return policy, what information is Target's management passing along to its employees?

We took the three boxes to their Hackettstown, NJ store. Our plan was to get a credit for the Jade Moon to use towards the purchase of the Tuscan Sunflower. The guest services representative printed out our registry. She told us that since it has been over 90 days since our wedding date, we were not entitled to a credit but could do an exchange for something else in the store but it had to be from one specific aisle (dinnerware). Unfortunately, the Tuscan Sunflower Set is available online only. I told her I would place the order right then and there in the store and she said that would not be possible. We were appalled and left the store.

When I got home I called their customer service number of 800-591-3869. I explained my problem to the representative, who I could hardly understand because of his heavy Indian accent. He found two of the orders because the gift givers purchased them online. His exact words were, "You are stuck with them" because it was 90 days after the purchases were made. Ninety days had passed before I even received them at my bridal shower! First the policy is 90 days after the wedding date, now it is 90 days after the purchase?

Being aware of their return policy of being able to return items without a receipt for $70 per year, we visited their Toms River, NJ location to return one box. We were prepared to “eat" the $9.99. We were told that because the price is over $70, it could not be returned! What? I will never shop at Target again. Saying their return policy sucks is an understatement, especially for a registry!

I called the corporate office and was basically told, too bad, it is their policy not to make up the difference on clearance items and he was surprised I was told I could return an open electronic item. They do not care about their customers, they have a very bad attitude. If the TV was a clearance item when I bought it or if was over 14 days, I wouldn't be upset.

As it is, they have lost a very good customer. I will never step foot in that store again. There is a Walmart and a K-mart up the road, a Sears across the street and they all will meet Target's prices. Their customer service stinks. I have been told I just should have bought one at the clearance price and just returned it immediately with the first receipt. Thought about it but it just didn't seem right. Anyways, I'm not the only one with complaints against them. You can't find an e-mail address for them so I guess they are not interested in hearing from their customers. They could care less.

I went with her because she even had difficulty finding it in the seasonal Easter aisle. When she found the shelf/price tag indicating the price was $4.99, the manager continued to uphold the cashier and said the toy and the bag are separately rung up. It was apparent I was being overcharged intentionally. I made a telephone complaint to Target and followed with an email. The last I heard that they were researching the complaint. It is obvious the store personnel need training to correctly research the inventory, and, to just have some common sense. Both Target employees I talked to in customer service (corporate) knew of Webkinz toys. I had made a special trip and wasted my time. I can just imagine an elderly grandmother being overcharged by 100% buying an Easter toy for their grandchild.

The guest services worker told me that I could not return it due to the item being opened already. I then spoke to the manager Danielle. She reiterated the fact that I was not able to return this item due to it being opened already. I told her I am aware of their policy because I can read the policy on the receipt and the sign posted behind them. She told me to contact the manufacturer of the calculator and said that maybe they could help me. Why she proposed this idea is beyond me since I bought it at a Target store and not the manufacturer. She then left and I decided to call the guest relations phone number.

I did not move from the counter and an Asian man whom I believe is in his 40s with glasses decided to call security on me. Perhaps because I was on the phone with guest services and didn't reply to his words, but I felt this was very unprofessional of him. I am a loyal Target customer and I frequently come to this store at least 3-4 times a week. This embarrassed me and I feel it hurt my reputation among the fellow Target shoppers, making me look like a fool having security called in on me. Had I made a scene or resorted to violence, I can understand having security called but this is no way to handle a customer. In any case, I spoke to someone on the phone and was given a case number. I was instructed to return into the store and call from a Target phone which I did.

After a few minutes, the manager and guest services on the phone spoke. She finally agreed to honor the return. I wanted to bring this up to Target corporate and have this issue with employee abuse of power and the manager's lack of care and disdain for her customers evaluated. Furthermore, since the manager stated that no employee there would state on the phone that an item could not be returned after being opened, but obviously did tell me that. Otherwise, I would not have made this return trip. I am highly infuriated by these employees lack of professionalism and would like to have them spoken to and re-evaluated. Today was the last day that I will ever come to a Target store, and I will be heading to a local Wal-Mart or any other store if I need something. In addition, I intend to report my experience on internet sites and communities like consumeraffairs.com or even the Better Business Bureau to show just how bad this store was. If I could deter just a few against this store or any other Target, my experience will not be in vain. This made me feel like a total buffoon in front of all the other Target customers. I will not be shopping here again.

In the meantime, my husband reached the store and we went to the emergency. After they checked me up, they asked me to check out and gave them the incident slip that Target gave me and they said that they did not receive any information from the store and that I will have to pay the co-pay which was $150. I was mad but I paid. After a month, I received a bill from the hospital of $3500 and forwarded that to Target's insurance company and they said that I will have to bear that cost until the case is settled. I told them that I have to get a few more test and that it's hard for me to keep paying out of pocket and would want Target to take care of the tests upfront.

The insurance company refused to do that and said that Target does not have Med Pay and that everything will have to be taken care of only at the end of my treatment which could take a long time. The insurance company wants me to sign a waiver and settle the issue by taking whatever cost we have incurred so far or else take care of the treatment ourselves and then send them the bills which they will settle at the end whenever that is. They have been extremely insensitive and cold. I had to go for my sister's wedding which I had to postpone because of the injury and cost me for changing my trip. I never expected this level of numbness from a national chain like Target.

After paying this amount to clear my credit my accountant, brought it to my attention that this had been paid previously. I have investigated it from my end and found that I did indeed pay it by check from my business account for 243.89 dated Jan 05 2008. Check number 0018It was cashed into targets bank on Jan 15 2008.

Now, it has been paid twice. I have all the bank information and copies of the check and Western Union payments made to enhanced recovery which I can mail you if you need to see them. I have already spent too much on this and I just want you to re pay me for the overpayment. I hope to hear from you soon and hope to find some way to resolve this. Having bad credit is damaging. This was unfair that my account was send to collection and an over sight on [their] part.

Recently, I purchased 8 items, and 4 have wrong prices! I finally got fed up and told the customer service to give me the items for free, as other grocery stores would do. She did "price checks" and said that the higher prices were correct. I insisted of walking to the actual aisle and show them the prices that were being displayed. She finally gave me the difference between the displayed prices and what I've been charged. The differences were well over 18% of the prices! I wasted 20 minutes at the store to show them that they were wrong, and they didn't even give me an apology.

The customer service rep was so upset as if someone finally caught them with their "pants down." If you must shop at this Target, make sure you write down all the prices and check and double check your receipt! As for me, I will avoid going there as much as possible. Unfortunately, they are the only one that carries the diapers for my baby. They are practicing a bait and switch tactic where they show one price and charge another. Consumer at this store mus be aware of this practice. They overcharged me by 18%!

The clerk, who had more manners than management, was nice and apologetic when she returned to helping me, but it didn't get rid of the bad taste in my mouth at the poor treatment I received.

I mentioned to the cashier that I found them in the bin in the dollar section at the front of the store. He explained that because there is a blue dot on the label, they are not priced as a dollar. I stated that I disagree because of where they are located, and also, there is no sign stating that red dot means the item is a dollar and blue dot means the pricing is as marked.

There should be some type of clarification for the consumer. I felt as though I was being taken advantage of. All these items are located in the dollar area, but not everything is priced at a dollar. So I requested to speak to the manager who came over, and I proceeded to explain the situation. Basically, I was told that another customer must have put them in the wrong area. I told her that I disagree with her, because it was not just 1 blanket, and there was a whole bin of blankets and I took these 10 blankets out of the same bin.

Again, I stated that I am the consumer, and I did not feel as though it was far to me.

In these hard economic times, people are trying their hardest to stretch a dollar which is exactly what I was doing. Because of her attitude and lack of professionalism, I decided to put the blankets back. I just felt that because the manager was very young, that she lacked the experience needed to handle such a situation.

I have to say that I do a lot of shopping at Target, but because of this experience, I have now changed my feelings towards this store, and I am also spreading the word of my terrible experience. I have read some of the other stories of the same situation. I hope that the Target staff can be properly trained to avoid this from happening to customers in the future.

I can't believe the top executives of Target are so broke they can't let go of a few dollars to hire professionals to fix the website registry, and put some Americans to work and hire customer service reps from this country who actually speak English! Traveling at this time of year is dangerous in any condition, but especially at the ninth months of pregnancy and carrying a small child and numerous gifts from Target. I hope she doesn't hurt herself and she shouldn't even have to deal with this at all!

They made me look that I wanted to steal which could never happen. Even the manager took my ID information. I felt so offended. I think they should be careful on what they do. I often shop there a lot. The jean that I bought was an LG Gold $12.99. So they just gave me $8.00 back. They didn't treat me good. I am so mad at Target.

I went to my local store and checked the GPS dept. to confirm the difference. That dept. does carry the XL340S. I went to the store returns dept. and was told they could not exchange the GPSs since the packing slip showed a different item than what I received. I was told I had to contact Target.com to have them authorize the exchange. I spoke with Matt at Target.com customer service. He told me they ran out of the XL340S and replaced it with the lesser GPS XL335S. I said that the store still has the XL340S and I should be able to exchange it with the store.

He spoke with his supervisor and said my only option was to either keep what they shipped or return it for a refund. I asked to speak to the supervisor and was told this was the final answer. This is most definitely a break in a binding contract between the retailer and consumer, and deceitful in shipping a lesser product.

The price on the jacket was marked down several times; the last sticker reading $4.50. So, I picked it up thinking it was a good deal, and there were several others of its kind around. So I know it wasn't there on accident.

I got to the register and began ringing up all my other items. When we got to the jacket, it showed up being priced at $10 instead of $4.50. So naturally, I questioned this and asked the cashier to check the price again. She did but with attitude and informed me that the item numbers did not match. Uh, not my problem.

So I asked to speak with the manager. She said, "Okay, but I'm going to void all your stuff." and rang up the next customer. I asked how long it was going to be after she rang up the 2nd person. And she said, "I don't know," very abruptly and with an attitude. Then the manager finally came over after approximately 20 minutes.

They discussed the problem amongst themselves with their backs to me and then informed me that there was nothing they could do. I informed her that there were others on the same rack that should be corrected, and she didn't really even acknowledge me. I felt brushed aside, and I really feel like she would have just let me stand there the entire time she rang up every customer in line if I had not asked her to call the manager over. I was an hour late getting back from lunch, because this rude employee had me standing in line for over 20 minutes.

I would have purchased the jacket for $10, but after I had been treated so poorly, I decided that I didn't want to patronize with a store who has such disrespect for their customers who keep them in business. I usually go to Target on my lunch break about 3 times per week. But I'll be taking my business elsewhere from now on.

Derrick said he was not the person meant to call me. I told Derrick that no one had called me (even though he had told me someone would) and he had no response and took a very rude tone with me on the phone. I have been nothing but polite with these people for the last year and according to Derrick there is no one responsible for this situation or the fact that Target took $300 from me and never gave me my contacts.

We took the stroller and car-seat back tonight to get a refund. We had the receipt. We knew this was the last stroller of this style that they had and the car-seat matched it, so she didn't want the car-seat either. We didn't seal the stroller box back up, just went in and told the truth. The car-seat was not opened. They refused to give a refund on the stroller because "this happens all the time."

Obviously, we would have been better off if we had just sealed it back up, said we changed our mind, and that it was never opened like the person before us did. Now, it looks like we are out approx $155 because Target accepted a used item back from another customer, and then got the money back from me. I will be calling the "Guest Relations" number that I was provided with in the morning, but from everything that I have read online tonight, that won't do any good. It appears they always back the store managers decision and don't care about losing a customer.

I'm sure the corporate office would be the same way. I am getting this story out to everyone that I can, because Target does not treat their customers right. She practically called us liars. They should open every item that gets returned, even if it appears to be factory sealed. Our local Wal-Mart does this (don't know if all of them do) to prevent this from happening. Obviously, Target has lost a customer for life.

I refused to call corporate because I have heard horror stories of other employees receiving retaliation from the employees complained about and even being terminated. Today (January 15th, 2010) I received a letter in the mail from Target with a company letterhead. Inside was a check for my vacation time I never expected to receive. This check was dated for November of 2009. Inside there was also a letter stating that the check was found in my team lead’s desk drawer. There was no reason my team lead should have had any access to my check. If someone did not find it, I would have never even known of it. Luckily someone found it before it expired.

I just called the corporate office, they told me to call and speak with a manager from the location I was in. I called, I explained what happened to the operator and said they would take a message. I left my name, my number and my concern and I am still waiting to hear back from them. I have no idea what there is to be done for this, but I’m very upset about my situation. I am thankful I received my check; however, I should have gotten it back in November when I needed it the most after leaving Target.

I used to work at one of the first Targets in the country. We always took exchanges if we carried the product and then dealt with the vendor or manufacturer from there. Target has really went downhill! I guess they feel the economy is bad and their return policies can be whatever and people will still shop there. Well, for 400$, they have greatly upset 5 families in 3 states. But by the quantity of this complaint page, they don't care. I know I won't be helping them stay in business!

Not only is it a different color, it is not even close to the same crib. The mattress size is different, the mattress doesn't adjust and the sides are stationary. I am physically handicapped and this crib is not only no good to us, we never would have purchased this crib. Target refuses to do anything about the crib because our receipt is over 60 days old. Please help. I do not know what to do. I only want a crib that was comparable to what we originally purchased but since Target no longer carries that type of crib, we are stuck with this nightmare.

All they would do is continually restate their return policy of 90 days and refer us to the manufacturer for resolution. I spoke to a store manager (?) same answer, their toll free number, same answer (?) many emails to customer service, same answer with a suggestion to contact Nintendo even though it was not a Nintendo problem it was a Target problem of selling a used damaged unit as new. Still no resolution. As of this point we have not resolved the problem. We have a $250 unit that is not usable.

Target has neither refunded the money for the gift (purchased by my spouse) nor explained what "used" means. They admitted, if I had been given a shirt and it had not fit, I could have returned it. I am furious. My 6-year-old son was with me and he felt terrorized.

I immediately called their customer service line and tried to get some resolution to my issue, such as a replacement item at the same price, but the person in customer service kept repeating they could not help me with my issue. They gave me the number for the corporate office which I then called, with the same result after about 30 minutes of discussion. I ended my call by asking the individual if they were telling me that there was no way they could provide me with some resolution to the issue.

They just kept repeating "I am sorry; there is nothing we can do." No offers for another item, no offers for future discounts for my troubles, nothing. I promptly told her that once I hung up the phone, I will no longer be a customer of Target, which did not affect her at all as she just let me hung up without further discussion.

I have read multiple incidents online from other people who ordered the same item at the same time. Some got replacements, some got discounts, and some like me got nothing at all.

What I found out was that I could not get all of my money back. They refunded me only $93 and told me that unless I returned the $10 gift card (which I had already used when I spent another couple of hundred dollars at Target!) that I could not get my full refund! I was livid, but the customer service representative behind the counter couldn't have been more than 19 and, I'm sure, was doing what she's been told to do.

I would like to find out if that's even legal! I paid full price for an item and should get all of my money back! Their "free" gift card isn't free at all, because I ended up having to lose or "pay" $6 for it. Honestly, it's not the $6 I care about. It's the principle! The facts are I didn't use the $10 gift card on that purchase. It was given to me as a "thank you," because I spent over a certain amount of money, which means I paid full price for all my items and I should receive my full refund!

I called target.com Customer Service and was told Target will replace with Tomtom XL335S. The rep told me that I will receive a confirmation e-mail within a couple of days. A week later, I still did not receive any e-mail. I called Target.com again. This time, the rep I spoke with told me he was sorry and went over different models of TomTom. When he told me it will be $133, I told him that it was not fair for the consumer to pay for it as a full price and I did not want it. Not to mention that I was told I will receive a replacement.

Now I was told that I had to pay for a full price. I told the rep that Target needs to do a price match. Not to mention Tomtom XL 335S is a lower model than TomTom XL340S. I asked to speak with a supervisor, and I waited 30 minutes. When I finally was able to speak with a supervisor, after I told her what happened, she just told me that she had to transfer me to Customer Relations. I did not get a chance to ask her why, but I was already transferred. So I spoke with Guest Relations, and I was told there was nothing they could do and they could only take down the complaint.

Then they transferred me back to Target.com Customer Service. I waited around another 20 minutes to speak with a supervisor. After the phone was picked up, I was being hung up. Two days later, I received a confirmation e-mail stating TomTom GPS XL330S was sent out. I was very shocked! I did not authorize any order or charges. The rep knew I said no to the prices. And I could not believe what he has done. They have charged my credit card without my authorization. Why could this happen?

First, Target tried to cheat consumers to order from them and cancel the order because they could not deliver it. I could have ordered from other vendors since everyone had a really good price on GPS during Black Friday. Second, Target's Customer Service reps were all liars. Third, an authorized charge was applied toward my credit card. This is not the way to do business.

At this point, I said, "You aren't going to exchange the defective can?" She said no. So I told her to take everything else back that I just purchased as well. So I started to leave then I decided to talk to a manager at the front! He said sorry but offered no resolution to fix the problem. I explained that I just got the same identical item off the shelf. I find it hard to believe that a defective product would not be exchanged and that they would rather lose a customer that spends hundreds of dollars over a $4.14 can of Reddi-wip. Why would I even come in over a $4.14 can which is defective? The manager just stood there without any resolution! This is the poorest bunch of customer service people I have ever encountered. I explained that I'm shocked!

The first woman I spoke to of course wasn't able to think out of the box and said that once it is put into the computer. There is no way that it could be retrieved. I asked to see her supervisor. After waiting 10 minutes for the next in charge, she wasn't able to see the stupidity in all this and made me wait an additional 15 minutes for another supervisor. At this point, I've now waited 25 minutes for someone to be able to "solve this tremendously ridiculous problem."

Originally, I felt ripped off after I was only given 75% of the item's value, but accepted it because I had no receipt. However, I became even more furious to be charged the additional 25% to re-buy it. I tried reasoning, explaining that I'm not trying to cheat anybody and in actuality I just wanted what I originally came with (in exchange for the merch. card). I was humiliated and made to feel as if I was dishonest in my actions. Eventually ,(after I was furious and crying) this young manager condescendingly said if I could "calm down" he could resolve this situation. He simply went into the computer and redid the exchange. Now why couldn't they have just used smart business policy rather than creating a huge scene?

If I would have known this to begin with, I would have just registered for everything I need from Babies R Us since they sent a 15% off coupon right after your shower, which gives you plenty of time to buy your baby needs and be prepared for your newborn in time. There's approximately $1900.00 worth of items on my Target registry not yet purchased that I could have saved 15% off at Babies R Us if it would have been on that registry instead. That's almost $300.00 in savings. That would have paid for my stroller. Target expects a 9-month pregnant woman to major shop right before or after her due date including large items, bring it all home, unpack everything, and set it up or put it together in order to have it prepared in time before their baby arrives. Or better yet do they rather a new mom drag her newborn out in the dead of the winter to come make her major purchase in order to be able to use the original promised coupon? Target should not be in the baby registry business if they are out to just make money and not care about pregnant consumers.

On Monday, I talked to Target corporate HQ customer service. They talked about the need to get more information from their store partners and that they have documented my concerns but they can't do more without further investigation. A very rude senior customer service rep told me I either have to accept as this is their policy, or they can't help me. So Target took my money in November. It appears I have purchased a $350 (including tax and service warranty) box of useless cords. I used to spend hundreds, if not thousands of dollars a year at Target but will now never shop there again. The customer service policy is ridiculous and the attitude of the most senior person I spoke to was even worse.

I came back with a cart full of diapers, baby formula, groceries, a few DVDs, toiletries, clothes for my son, et cetera. When I got to the counter the girl said, "Oh sorry, you have to spend that money in the same department where the item you're exchanging came from." I said she must be kidding. She said no. I tried to argue but another customer service representative confirmed the ruling even when I said they should make an exception just for wasting my time. So I left the cart there (no way I was putting all that stuff back) and went back to the houseware section to start shopping again.

I came back after another 30-45 minutes with a bunch of stuff I didn't really need - picture frames, a new set of sheets, some plastic storage bins, a new coffeemaker, a new stick blender; you know, stuff from the same department as the pots and pans. The girl said, "Oh, oops, I should have told you it has to come from the same “something”, with “something” being a term that I don't remember. I said, "What does that mean?" She said something else I didn't understand. I said, "I'm sorry, I don't know what that means." She said, "Go back to where the pots and pans are and ask somebody. They can show you what I'm talking about." So I went back to the houseware department and after a few minutes, I was able to flag down an associate. I repeated what the customer service representative had said, and asked what the heck that meant. He said, "Oh, she means these two aisles right here." I looked and realized that "these two aisles" were the aisle with the pots and pans, and the aisle with the bakeware. I said, "You mean to tell me I have to exchange those pots and pans for more pots and pans?" He shrugged and said, "I guess so."

I am now working on my second hour of this nonsense, I walked down the aisles looking for something - anything - that I could possibly use that would add up to $299.99. There was nothing. I stormed back up to customer service prepared to make a really big scene. This time, the girl I had talked to before wasn't there. Her replacement asked me how she could help, and I explained to her angrily what I'd just been through. Before I could even finish my story, she quickly said it would be no problem to exchange the pots and pans for anything in the store, so I checked out with the stuff from my first cart, which was still sitting next to the second one. Unfortunately, it turns out the first person was right about the return policy, and the second person either didn't know any better or was doing me a favor. For that reason alone, I refuse to do gift shopping at Target because if someone wants to return an item, I don't want them to get hassled like I did.

Later the next day, I called to speak to the manager. I forgot what her name was but all she said was that some people have different ways of coping with a bad situation and that she would talk to them. I find her excuse to be very lame, defensive and a white wash for the disgusting behavior of her workers. I am still tempted to notify the local paper, The Daily Times, and the local cable channel about what occurred. Please let me know if I should.

I went and picked it up, but when I got back to the front, her supervisor said that they could not do that. They were trying to charge me the difference ($16) for the DVD set. I said that wasn't fair; I shouldn't be penalized for having gotten a good bargain in the first place. They said they are unable to do an even exchange (which makes no sense; it's even, isn't it?). I was not trying to cheat anyone or get extra cash back; I just wanted a different season of the same thing. I ended up taking the cash, but I am still so frustrated. I understand that there have to be rules in place so that they do not get cheated, but this is just ridiculous. I have been a loyal Target customer for years, but this may change things.

I went to Target, approached the customer service counter and told the woman there my story. "Sorry, I can't help you," she said. "See this itsy-bitsy fine print here? You're supposed to call the Target extended service plan 800 number." But, wait. What about this large bold writing all over the extended service plan card? What about no hassles? What about peace of mind? What about if we can't repair it, we'll replace it? It says so right here on the extended service plan. "Sorry," she says. "I can't help you. You need to call the Target extended service plan 800 number."

So, I left customer service and took my iPod, receipt and extended service plan and went back to the electronics counter. Surely, I thought the woman at the customer service counter didn't understand the service plan and the guys at the electronics counter would help me. A young kid at the electronics counter listened to my story and said, "Sorry, I can't help you. Apple's service plan is what covers you for the first year." I pointed again to the service plan card, "Look, it says right here in large bold print Begins Date of Purchase, so what is it that began on the date of purchase?" The kid shrugged and said, "You need to call the Target extended service plan 800 number."

Okay, so he handed me the phone from behind the counter and I called the 800 number. As I'm waiting on hold, I chatted a bit with the kid. "Isn't there some sort of manager I could speak with?" The kid said, "Sure but he can't do anything either. Do you want me to call him anyway?" I figured why not. I was likely to be on hold for some time, maybe I could at least explain to a grown up that they shouldn't sell these extended service plans promising No Hassles, Peace of Mind, Starts Day of Purchase, etc. when these promises are simply not true.

A few moments later, Bob the manager appears. I explained to him that I'm not happy with my extended service plan service. Target is not delivering anything promised by the extended service plan they sold me and is instead telling me to call an 800 number. Bob was immediately belligerent and warned me to change my attitude or else he's not going to help me. Bob does not understand that I already know that he wouldn't bother to pee on my head if my hair were on fire and that the notion that he might do anything useful to help me is almost humorous. I'm only speaking to you because I'm on hold anyway and I think someone from Target should know that I'm unhappy with how this whole thing is working out. He walked away annoyed, never understanding why I wanted to speak with him and more determined than ever not to help me.

After a long wait on hold, the person who answers the call at the Target extended service plan 800 number asks me about a dozen questions then restates what the kid at the electronics counter said: You need to call Apple. They cover the service plan for the first year. He gave me an 800 number for Apple support. I called Apple and after a brief wait on hold, I spoke briefly with an Apple support person. He asked me a few questions and after I described the problem I'm having with the iPod, he said, "No problem. Bring it to the nearest Apple store and they'll give you a new one." There you go. Peace of mind. No hassles.

After my wife had taken her coat off, the officer proceeded to run his hands up and down my wife's coat while still in the exit area, witnessed by customers exiting, entering and shopping. My children were mortified and began to grasp my hand, asking if Mommy had done something bad. "Will Mommy be taken away?" Another Target employee (female), tried to offer assistance by explaining to the officer and my wife that the cause of the alarm sounding probably was attributed to a sensor in her coat embedded by the store where it was originally purchased.

This employee then went on to explain that my wife would continue to have this problem in other stores if the sensor was not deactivated. She began to point towards the register, saying swipe it over there. The security guard then stated to this employee that he did not know the location of the sensor. The employee began pointing to the register area again, stating again, "All you have to do is go to the register and put the coat over the black thing and it will deactivate". He then rudely requested this employee to leave the exit area because she was blocking the exit area. His complaint that this employee, who was trying to provide assistance, was blocking the exit area had no validity because his actions were the cause of traffic being blocking.

He had my wife, children and I (with our shopping cart full of merchandise) in the exit way prior to this employee trying to offer assistance. Upon returning home, we immediately contacted Target and were told by customer service or the operator that there were no available supervisors which I could discuss this humiliating and traumatizing incident that my wife, children and I had just experienced at the hands of "Steve". As of this date, my wife has not worn the coat again. When were are shopping, my children begin to get terrified as soon as we begin to exit the store. I have been a lifelong Target customer and I was very pleased when I heard they were building a new Target in our area. This experience has left my family with an unfavorable opinion of Target.

We have and will continue to warn our families, co-workers, neighbors and others of the unfair treatment received at this "new" Target. They are very unprofessional, rude and do not have great customer service. To date, I have not received an apology nor a callback from a Target representative. The Target, Yorkville, IL, will continue to lose business if your employees, more specifically, your police officers, continue to exhibit this unprofessional, humiliating and demoralizing service to other Target guests!

I will continue to follow posts of consumer complaints, against this particular Target to see if further incidents, such as the one my family and I endured, become a pattern and seek possibly filing a class-action lawsuit. Beware, Target, Yorkville, IL. Your procedures regarding your customers are being watched closely by the citizens of Yorkville and surrounding towns.