Target Stores Reviews

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Updated Jun. 01, 2026

About Target Stores

Target is a big-box store that stocks general merchandise. It allows customers to find pretty much everything they need in one store, saving them time and effort. At Target, customers can find everything from groceries and household essentials to home decor and office supplies. The company provides free two-day shipping on online orders, but customers can pay extra for same-day delivery.

Pros

Discount with Target RedCard
One-stop shopping
Customer-friendly layout

Cons

Stores smaller than some competitors
Fewer stores than similar chains

Target Stores Reviews

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Page 16 Reviews 2640 - 2840

StephenNew York, NY

Reviewed March 31, 2009

I understand that after leaving the pharmacy one cannot return a prescription but Target Pharmacy has amended that policy to leaving the counter. My wife picked up my prescription and turned confer with me one aisle away from the counter when when we realized they had charged me full price ($50) for a prescription I could get elswhere under my medical plan for $10. The pharmacist insisted we may have tampered with the anti itch lotion and refused to refund our money. I take it the pharmacy does not trust the store security or cameras watching everything. Any pharmacy requires you be in the store to check your medication Target wants you to stand at the counter so start counting your pills there folks.

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GarrenePortland, OR

Reviewed March 30, 2009

I recently sent this letter to the Target customer service after a very frustrating episode at my local store.

To whom this may concern: I am writing about a problem that has happened 3 times over the last 6 months: products that failed miserably under normal use. Here are the examples I would like to bring to your attention: 1)Pressure cooker - This product was 4 months old and was used about 10 times and then the rubber gasket broke during use. It nearly exploded while I was cooking some beans in my kitchen. It spurted and started to spray the contents all over my cooktop. I had to quickly cool it under running cold water for fear that it would burst. This was a danger to me and my family so I immediately returned it to Target. I was told that since it was past the 90 guarantee I would not be able to return it. 2)We purchased 3 bath mats and used them for one week. After washing, they completely fell apart. My husband had the receipt, so he was able to return them and exchange them for another product. 3)I purchased a Chefmate Potato Ricer. I used it one time after the purchase and then a second time 6 months later. While using, it fell apart and became unusable. I returned it to Target and was told that I could not get a store credit or money back due to it was beyond the 90 day return policy. Though the product was still for sale, but not in stock, they refused to give me a store credit. Another brand was available and they refused to allow the exchange. Here are my complaints: Target carries products that fail with regular and normal use, but they are not willing to back up these items with a customer return policy that protects the customer from unfair loss. If you are going to carry low cost products prone to fail, you should honor your loyal customers with a return policy that rewards their business. I shop at my local Target store in Beaverton Oregon, at the Tanasbourne branch. I spoke to the Customer service manager named Ginger, and she was completely unwilling to bend, listen to my complaints and honor the loyalty that I have shown Target in the nearly 20 years that I have been shopping there. For products that I will consume, such as toothpaste, hairspray, greeting cards, etc, I will remain a Target customer. But for anything that I would expect to last beyond 90 days, such as appliances, housewares, electronics, furniture, clothes, shoes, table linens, bath accessories, children's toys, sporting equipment, bicycles, I will now take my business to Wal-mart. They have NEVER turned me away for a return, no matter when I bought the item. They simply believe, like I do, that the product should last under normal wear and tear longer than 90 days.

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SachinCincinnati, OH

Reviewed March 29, 2009

Bought WII fit at 1pm on 3/29/2009. Came home with my two kids and wife at around 1.30pm. After a while opened the box to find the DVD and instructions missing. The WII fit board had blue stains indicating that someone returned it to Target and the Target staff probably failed to verify its integrity. But for my bad luck I had to pick the same box for my purchaese.

I went back at around 2.15 pm to Target to return / exchange it. All went well until Mr.Vincent Executive arrived at scene and said the exchange cannot be made. He also called security immediately to my suprise. I told him am calmly stating my perspective and thats all but then he gave me 1-800 number to Target guest Relations. Filed a complaint with their guest relations in slim hopes of justice. Also going to open dispute with my credit card company because my hard earned money is not free lunch for target executives. Thanks for having this site so atleast common people like me can atleast have a mention of injustice these big and immoral corporation do just because they think they can get away with it.

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MichaelBixby, OK

Reviewed March 29, 2009

I purchased 1 bottle of Nyquil an over the counter cold medication. I went to check out and they said they need proof of age. I gladly complied and then the clerk scanned my drivers license.

I understand they need proof of age but why scan my license and who has all of this information now? Is this a privacy violation?

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DaveVeradale, WA

Reviewed March 29, 2009

I went to Target and bought a Net10 phone for $29.99. It was a regular flat phone. I decided that I wanted a back-up phone so I went back and I bought a flip phone for the same price as I bought the flat phone. The flip phone had a bad SIM card so I called Net10 and I was told that they would mail me a SIM card. I ordered it at no cost but I decided that it probably would be easier to just return it to the store and get another one, seeing as I still had a lot of time to return it. So, I went back and got another flip phone. Then all the sudden, my flat phone(which I had activated) deactivated and I was left with a flat phone that did not work. So I went back to Target and asked them to Please give me a new phone because it didn't work. I told the costumer service lady and she kept asking me where I got the phone. I told her that I bought it here at Target and she didnt believe me. So she got the manager, Drew, and she explained to him the situation. He also sided with Michelle, saying that I did not buy it at the Target. Im a 13 year old girl and I was very hurt by their accusations. THEY TOLD ME I STOLE IT AND I DIDNT!!! I couldnt believe that they told me to my face that i stole it!! I know better than that(but to think that they accused me, a 13 yr. old). They took both my flat phone and my flip phone and they said i do not own them.I ran to my daddy, crying and I explained to him while sobbing my eyes out. He was very enraged so he took me to back to the Target, to talk to the ones who upset me. The manager told my dad that I stole the phones. My dad was very mad and he told them that I had absolutely paid for them and my dad demanded them back. They gave me(my dad) the phones back but they didnt activate the flat phone. They refused to activate it. So they gave me a flat phone, which I cannot activate, and a flat phone, which also had some problems but I finally activated it. My dad was very very very very very very very VVVVEEEEERRRRYYYYY mad so he deactivated the credit card that he had( which he could have used up to $12,000)<And why would I steal a $25 phone?? :?> The costumer service of Target is in New Delhi, India so obviously they can barely speak english and i cant speak gibberish. I will never shop at Target AGAIN.

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KatSmiths, AL

Reviewed March 26, 2009

I received a Sunbeam Mixmater for Christmas that was their lowest end model. My daughter couldn't find the receipt so I asked the salesperson if I could exchange it, for a more expensive model, and she told me to bring it in and they could look up the receipt. The next day I did just that and they confirmed that it was purchased at their store but couldn't pull up the card number. So they told me if I could call her & get the card number they could look it up, which I did but they still couldn't find it. I left the store and by chance my daughter found the receipt so I got it and went back to the store. It was purchased 100 days prior. The clerk went through the whole return process & at the end it instructed her to call. They asked her why I was returning it and she said because it was damaged although it was not. I stopped her while she was talking on the phone to correct her. They told her they couldn't accept it!! I went outside and called the number on the 'guest comment card' (no easy task getting a live human on the phone) and they asked me for the item number on the receipt. He told me they could not accept it because it was 10 days past the 90 days. I told him I wanted to exchange it for a pricer model but he said no. That's it for me and Target!! Also, I don't know about most stores but for several years this store has a problem with pricing their merchandise. The labels on the shelves more often than not don't match the item and you can't find one that does. I had a clerk tell me I could always take it to a price check machine...WHAT!! This is not a rare instance, this is much more often than not. Several years ago I was asked to complete a servey after a purchase and this was my main complaint...nothing has changed!! I tried to send an email through their website but you can't. Nice way to avoid negitive comments. Never had this problem at Wal-Mart!!!

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KathleenFalmouth, MI

Reviewed March 26, 2009

After emergency surgery in a unfamiliar town I went to the closest pharmacy to my motel that I was staying at while recovering from surgery. I had to have a morphine pain pump removed and of course, needed oral morphine to prevent major withdrawl issues. I dropped off my prescriptions for Kadian and returned at the requested time to get my meds. They had only filled one of the medications, as I have no prescription insurance and they were worried that since that med was over $500.00 we may not have wanted them to fill the other, stronger strength of Kadian due to the cost. Since I needed this drug to save my life I went ahead and had it filled. The two prescriptions of Kadian(different strengths) were filled at the cost of $1,079 dollars. My complaint is, that if they had enough concern to stop filling my prescrioption then why did they not care enough to tell me that there is a generic form of this drug called MS-Contin that would have cost less than $200.00 dollars. I realize that we would have had to go back to the Dr. to have this scrip re-written, but he was only two blocks from the store and to tell you the truth I would have drove 100 miles to save that much money. There was one drug that I needed that they did not have and so I stopped at the Harrison Mi Glens Market Pharmacy where I discussed this issue and that is when he told me about MS-Contin, and his actual statement regarding this matter was I guess they just don't care. I'm not a pharmasist and did not know that this alternative drug even existed so I think that they should have at least brought up this option so that I could have took the necessary steps to save at least $800.00. God knows, that in these rough times that is a fortune. When we called the store they told us that there was no alternative medicine for Kadian, and that since my husband had requested a receipt for the overpriced Levequin that we had purchased prior to this event; to try and get some sort of reimbursement that they assumed we would be getting reimbursed for this prescription as well. Guess what, no one would help with this cost. We called the next day to see if they even had MS-Contin on the shelf and we were informed that yes they did. Every pharmacy that I have ever been too has had the common courtesy to point out alternative drugs for a lot less. I even printed off, and faxed to them the drug description for both drugs that were WORD FOR WORD the same. They went throug all their excuses, never apologized, and never offered any form of restitution. Not even a simple $10.00 gift card; or a percentage off on my next prescription even though I will never spend another penny at any

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ArlaSwansea, IL

Reviewed March 25, 2009

This is an UPDATE from an earlier post.

Target charged me a late fee of $39.00 saying they did not receive my $30.00 payment before their due date on the 11th. I called today (3/25) to check on the $30.00 to see if it ever cleared on their end, since it left my account on Feb. 27th. (the amount left was paid off with cash in the store last week, minus the $30) I was told that Target received my money on March 6 and didn't post it until March 17th! I even asked her to repeat the date, spelling it out. S-I-X-T-H of March! So they DID have my money and held it until well past the due date, (the 11th) and then issued me a steep $39.00 late fee! Target got their last penny out of me.

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JaniceBruceville, TX

Reviewed March 25, 2009

Twice here lately, there have been items advertised in the Sunday paper that were not available on Monday. We were given a Rain check but you can call and call to see if they have the merchandise in and they never do. On the first item, about a month ago, they advertised bar stools but never got them in and I went ahead and decided to get the taller ones that they had and of course I couldn't find my Rain Check so I had to pay full price as I needed them that weekend.

The second item was a futon bed for my granddaughter and she was of course disappointed that they didn't have them the very next day after the ad came out and they didn't have them in Temple either. I am so tired of this happening, I don't think I need to deal with Target stores again.

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ThyHouston, TX

Reviewed March 24, 2009

I placed an online order with target about 2 weeks ago. With that purchase, I got free shipping and a promotional code for $5 off. Today, I got an email saying that one of the products I ordered wasn't available. I then went to my account on Target.com and lo and behold Target took away my free shipping and my promotional code...they did not inform me that they would charge me more than my initial order price. I just canceled the entire order except for one item that they already shipped, which I will then refuse and have it returned to sender. I've always thought that Target was a decent company, not excellent, but not bad either. Now, I don't think I would want to go through another hassling experience with Target again. They tried to rip me off!

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NanWest Covina, CA

Reviewed March 23, 2009

When the clerk was ringing up my purchases he used my ATM as a Visa card since his scanner, where you enter your pin number was not working. As it ended up he charged my card as a Visa and also used it as a debit card. Charged twice. The manager did credit it back but also told me that the credit would take 2-3 days. Now I was left with my account being debited twice and I have to wait for the funds to get back into my account. Some how this is not the way to do business. He wanted me to use my cell to call my bank. Why should I use up my minutes over their mistake. I was left there standing for over 30 min. while this manger went to get advise. I never saw him after that. I left the store angry. How does a company like this stay in business.

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KimberlyLynn, MA

Reviewed March 23, 2009

My father was visiting me while he was on leave. As this was my first real apartment he took me to the local Target and spent about $600 on new bedding, bath and appliances. Everything worked out great, except when I noticed that the bed skirt was the wrong size. He was already back over seas and the receipt was with him. Over the last call I asked if I could get it in the next mailing. He said it was already locked in his records with all his CC's and such. Meaning I won't get it until he returns, which can be up to a year. I tried to explain this at Target and I actually got laughed at. They though it was an excuse. One did agree that the policy is stupid since it's obviously never been used and all I want is the correct size not my money back. Now I have a $40+ bed skirt and can't do anything with it.

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JanTemecula, CA

Reviewed March 20, 2009

I came in on 3-17-09 to get two rolls of film developed with the one hour service. I did shopping in the store while I was waiting for my pictures to be developed. When I picked them up I paid for them and went directly home to look at my pictures only to find out that one set of pictures was not in the folder, just the negatives were there. I went back the next day (3-18-09) to see if the pictures had been put into someone else's folder or if someone had returned that set of pictures. The manager I spoke with (Randy, at the Temecula, California Target) refused to look for the pictures and I then asked if he could reprint the set of pictures and he said he would have to charge me because there was no proof that the pictures were done the day before. The pictures and negatives have a date on them of 3-17-09 and proof sheet of same date with the target logo on it. I was really mad that I had to endure such poor customer service that I did not even walk around the store, I just sat and waited for my pictures to be developed. I have been a customer of this Target in Temecula since 1992 and expect to be treated better than I was. I have a friend who has some digital pictures to be developed and will probably take them to your competitor if I do not receive any better customer service than I did. When a neighborhood store wants to continue servicing the public they need to extend their customer service to their customers. A response would be appreciated. Thank you, a disgruntled customer.

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JackieUtica, NY

Reviewed March 19, 2009

I went to my local target to purchase some things on my wedding registry, that weren't bought. When I went to pay, I realized I had forgotten my debit card, but had my check book, so I asked if they accepted checks. The cashier said yes so I wrote a check or just over a hundred dollars. At this exact time, I have over $2000.00 in my checking account. And yet, my check was denied by their checking system. It was embarrassing, and my first thought was OMG, did someone take my money?! So I was directed to go to customer service and call a number, where I was told that my check was fine, they just didn't want to accept it. Who has ever heard of such a thing?! There was 10x the amount of money needed in that account, yet they didn't want to accept my check? The kicker is, the person said I could use a debit card! Last time I checked, the funds come from MY CHECKING ACCOUNT... the same exact account you just denied! I was very ticked, as we needed the items, it was embarrassing to be denied, and I held up the poor people waiting behind me!

If you don't want to accept every valid check, then don't. But don't say you accept checks, and then pick and choose who to accept. That is not ethical and its false advertising!! I contacted online customer service, which was a joke. I got a generic sorry we couldn't accept your check note and to call the SAME number I called in the store. Really helpful.

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TheresaCorona, CA

Reviewed March 19, 2009

Target stores are now dispecting Barack Obama as the savior; The Easter card displayin Barack Obama on the front of the card; With the caption Easter is the time for Hope; How dare Target Stores suggest that Barack Obam is Jesus Christ; I believe that Jesus is our hope: never will I shop a Target store again, I will inform everyone of this outragious display. I will encourage them to not shop at Target Stores:

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ArlaBelleville, IL

Reviewed March 18, 2009

My Target credit card asked for $10.00, due on January 8th. On January 2nd I sent $50.00 through my bank electronically, and Target didn't post it until January 10th, and added a $39.00 late fee. My $50.00 was ate up through the late charge & the $10.00 due. I called and demanded this late fee be taken off since I paid more then enough, and sent it in plenty of time to clear. Target did give me a $39.00 credit that time.

February, I made two payments. One by the bank again ($25.00) to see how soon they would post that payment and in addition I walked into the store on the 7th and made a payment of $46.05 just encase the bank electronic payment didn't post before the Due Date. This time, Target posted the bank check on Feb. 7th as well, 6 days after it left my account. Since I was still concerned with Target's slow-poke ways, I sent $30.00 from my bank on February 27th for a $10.00 minimum fee due on March 11th. Plenty of time- I THOUGHT. I just received a phone call (the 16th) saying they did not receive my payment of $30.00 and issued another $39.00 LATE FEE! I immediately called my bank, as the money cleared my account on the 27th of Feb. and they arranged a 3 way call between me, Target and them. They asked Target to remove this late fee, since the bank sent the money out on March 2nd. TARGET REFUSED to take the late fee off, saying they have yet to receive the $30.00 sent. I expressed to Target I didn't understand why it took them so long to post a payment, when ALL other companies I send checks too receive & post their money within 5 days. I also told them they would lose me as a customer, and I wondered if they held back payments in order to collect a late fee. If Target couldn't treat me fairly, I notified them I would go to the consumer complaint sites and post my circumstances, and their slow-poke ways. The rep. responded, your interest rate will go up. I told them I would pay the card off, and never step foot in a TARGET store again. I expressed my displeasure over being treated so poorly when I always sent in more then required, with plenty of time for them to process it. My husband just walked into the store (30 mins ago) and paid CASH to my account, with the difference of $30.00. (the check sent earlier) To my surprise, the automatic system said they will POST my $30.00 on March 21st! Does this mean they have my check now and are holding it back on purpose? I am LIVID! TARGET GOT THEIR LAST PENNY OUT OF ME. I'm not asking for special treatment. I'm asking to be treated FAIRLY.

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SharonWallkill, NY

Reviewed March 17, 2009

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FiorellaCharlotte, NC

Reviewed March 16, 2009

My son purchased a play station 3 in September 2007, and at the time took out the 3 year extended service plan. In January he began having problems with the device and contacted Target extended Service department. They took down his details and said they would mail the information for him to ship the playstation back to them. Two weeks passed and nothing happened. He called a second time and was told the same thing, but once again, nothing happened. After the 3rd call, they said that they would go ahead and send an email with the information for retun shipping. This too did not arrive. Yesterday, after much frustration I called on his behalf and after apologizing, Adriana consulted with her supervisor, Lindsey and assured me we would have it in our mail box by 5pm that day. I repeated the email address 3 times and had them repeat it back to me to ensure that they had the correct details. Guess what.... 5.20pm and no email. I called back and once again was asked for our email address. I repeated this and after a while was told that Lindsey said they had the incorrect email address and that the relevant department was closed, but that they would certainly send it first thing today. It is now 2.50 and nothing has arrived. I called again today and asked to speak to a supervisior regarding this matter. I was forwarded to a voice mail and once again nothing is being done. At this time, I would like to warn people against Targets Extended Service Plan as it appears to be a scam to take more money from the consumer with NO benefits.

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JasonHerrin, IL

Reviewed March 15, 2009

I saw a car stereo for 69.99 at the Target store in Marion Ill. I made a special trip back to the store to buy it. They had three types of stereos in stock. The one I wanted to purchase had a price tag located directly beneath the stero for 69.99. The one located next to it was 118.xx and the third radio on the right was 83.99. All three stereo types had different boxes but two were of the same brand. All three stereos had at least two boxes sitting on the shelf with the price tag located below each one. I took the one marked 69.99 up to the counter and it came up 83.99. I told them it was priced 69.99. They asked the electronics employee We have a car stereo that should be 83.99 can you find it for that price? In two seconds the guy tells them it's 83.99. I told them he is wrong and they sould move the boxes to the proper area on the shelf. They told me if I wanted to I could walk back to the electronics area and find proof it is listed at 69.99. I told them no, just take it back and put it in the right spot. Several weeks later I still see it sitting on the self marked 69.99. I took a picture with my phone to back up my claim. This seems a little deceptive and almost like a bait and switch. I guess they hope customers won't notice the real price while they are checking out.

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DonKeizer, OR

Reviewed March 15, 2009

Purchased a 42 cent box of mac and cheese. The cheese packet was not sealed properly at factory. Tried to exchange it. Did not have receipt with me. Without the receipt they would give me back 33 cents. Told the worthless piece of crap I didn't want 32 cents I wanted an exchange. Told with out a receipt they could exchange it but I was only allowed two non-receipt exchanges in a 12 month period mand they would need my drivers license ID. Like I would ever give these incompetent bastards my ID to which they could loose to ID thieves.

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BrittanyTyler, TX

Reviewed March 15, 2009

Ok. every single last one of yall who are posting complaints has issues. how in the world are you going to get mad at target just because you were not responsible and lost your receipt or didnt ask for a gift recepit or the receipt from the gift you were giver? GET OVER IT! yes its true, if you dont have your receipt and the item is under 35, you can recieve either the sale price or the clearance price for it. If not O WELL! suck it up and get over yourself. Yall are all dumb on this website and have freakin issues. everything is suppose to be so easy so you think and at target it aint happening! either you be responsible and get your stuff right or you can take you and your crap out the store. and yes, target does check all id's! dont complain. its funny how your suppose to have your id when your driving and you wanna get mad because we ask to see it.i dont care if your 80 in a flippin wheel chair. aint got your id the you aint gettin liquor sweety. target will always be on top. of love that store and stand buy them hunderen percent. GO TARGET

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RebeccaMorgantown, WV

Reviewed March 14, 2009

I'm on restrictions due to an injury whick include no lifting, pushing, no pulling ,or carrying anything on several occasions, i have visited our local target store. when i visit this store the electronic shopping cart is not charged up so i can use it. no one will offer to help with my shopping experience. when i check out the clerk will ask how are you today?. I reply with I'm tired I'm not supposed to push my cart. Then they offer no assistance to help me take my purchase to the car. When I get home my foot is killing me. I think a little common courtesy should be shown to help someone. Eventually my injury will heal, but I feel bad for anyone that has a permanent disability.

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TimChanhassen, MN

Reviewed March 13, 2009

A PS3 game suddenly would not load in my sons game unit after purchased at Christmas '09. We purchased a new game after trying to clean the old game didn't work. We bought a new game at Target and it didn't work either. I went on line to a gamers web site and found the solution was to wipe all of the game memory off the game consul. Now I have 2 games that work and Target will not take back the new one because it is open. If I had not opened it I would not have discovered that the solution wasn't a new game. I have a reciept for$63.89 and asked for store credit the answer was no and they sent me to Activision the manufacturer of the game. They said thay had no policy that would keep Target from helping me

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LindaBrooklyn, NY

Reviewed March 13, 2009

Item I've needed for the past three months online and on the computer in the store it says the product is available in this store. I've been visiting for the past three months only to be told every visit that the item is not in stock and they don't know when they're getting anymore. This is after hunting someone down to help me for half an hour. No one is ever available for help in that department. The items has been on sale on a double dvd for the past couple of months and yet still hasn't produced itself to the store. Name of the DVD Be Cool and Get Shorty double feature.

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JoanneKendall, OTHER

Reviewed March 13, 2009

on the 18th of january i went shopping for baby items and had to have a raincheck on a pram that was not available at the time, when it was due to come in they told me they would send a letter to me to start paying it off. on the 6th of march i went into the store and spoke to damien the ordering officer about the pram that was on special at the time i rainchecked it, damien put the pram that was on display out the back for me. on the 10th of march i returned to the store to get the pram, and ask for a price reduction as it was display stock and damien declined as he could offer me a nother raincheck or the pram at the price i had it for, than i was told it was on special that week and they were giving out more rainchecks even though they could not fulfill the rainchecks they had given out in january. i was very upset and cancelled my raincheck and did not take the pram.

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JenniferBrookhaven, PA

Reviewed March 12, 2009

I was trying to return 2 items that I had a receipt for and the receipt was expired. I understand your policy , but really don't agree with it. I have 4 children and am very busy and don't always remember to return things in a timely manner. I found these 2 items in my closet while reorganizing and wanted to get a store credit, so I could buy some baby formula from Target. My husband has just gotten a pay cut and formula is quite expensive, so I figured to return these items then I could get some formula for my baby. The customer service person was very short with me about returning the items and said I could not they were no longer in the system. Then I told her could I just leave them with her because I don't really need them, she said no that they cannot dispose of merchandise. I proceeded to throw the clothes in the garbage myself. I am very upset about this not only did I lose about $30 in merchandise but now I have to spend more money on formula which I hardly have the money for now. We fall in to the middle class category so we make just enough not to receive help from the government, but not enough to afford the things we need all the time. Targets return policy is hurting people in this working class of people. Also I already talked to your customer service dept by phone and got no sympathy from them. I told him that I spend alot of money at Target at least $200-$250 every couple of months. I told him that I was dissapointed in the return policy and that I was not going to continue shopping there and would let my friends know how unflexible there policies are even when it comes down to a family having a hard time in this economy. He seemed unfazed and told me he would hope I would rethink my decision about leaving the store. I have worked in customer service before nad have bent policies and bent over backwards for people to get there business back. I don't see Target as a family friendly store and will let everyone I know, know that. Thank you for listening and taking the time to read this letter. Please pass this on to upper managment or the people that write the return policies.

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AngelaBismarck, ND

Reviewed March 12, 2009

Purchased car seat covers 2-09 and lost receipt. Wanted to exhange or gift card and was told could not do either. I had purchased these covers one month prior with credit card. I was then told by Target they can retreive receipt if I knew how I paid for it. I paid for covers with H & R income tax master card. The clerk could not find purchase in system and I was told I am stuck with seat covers.

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ShanaStem, NC

Reviewed March 11, 2009

I made a payment on-line using my savings account for the remaining balance on my Target account for $585.36.

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MaiaWaianae, HI

Reviewed March 10, 2009

I was an exited customer exploring the new Target store that had just opened in Kapolei, Hawaii. I bought three bathing suits for my child , she was not with me at the time. Two of the three suits did not fit my daughter. I thought it would not be a problem to exchange the size even though we could not locate the receipt. My eldest daughter(15)cashed out for me ( I needed to take my toddler to the car she was ill). She paid cash and honestly did not recall being given a receipt but assumed it was in the bag. Regardless I was not expecting what was yet to conspire at the Target Customer Service counter a few days later! Of course I was not expecting a refund, just exchange sizes, I was told "no it cant be done the items were over the $30 price limit, the computer is blocking her to make any transaction. I said "so in other words I have to walk out of this store with totally useless clothing that does not fit and its my loss. It's not like I'm exchanging a comforter that I can still throw over my bed, or a set of dishes I can still serve at my table. This is $70 worth of appearal that cant be used!" The General Manager said "there is nothing we can do the computer is blocking us from doing anything, sorry". I will be contacting our local news and newspapers as a "HEADS UP", "SHOPPERS BEWARE"! After all we are a small state and this is a new business that is making it debute here in Hawaii. I never experienced anything like this before from any business.

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DianaJackson Center, OH

Reviewed March 6, 2009

On March 3, 2008 I purchased a Boost Mobile phone, and re-boost card from Target. When I got the phone home and tried to activate it the SIM card wasn't working. I called the store, and they informed me they had another phone and that I could replace it. I agreed to come to the store and replace the phone. I live almost an hour away from this store. When I got to the customer service desk, and the phone was being ran through the as a purchase the message came up that the phone could not be sold because it had been re-called, and when the associate ran my old phone through it also came up do not sale because it was re-called. Target had sold me a defective item, and had others on the sale floor. I ask for my money back and they informed me that I couldn't get back my money, only a gift card because I had paid by check. I ask them where was the sign stating this, and they said behind the customer service counter. However, they did say that if I wanted to wait 8-10 days I could get my money back. I called back on March 4, 2009 because the check had cleared my bank as a debit. I ask it I could bring in proof that the check had cleared and get my money back they said no, that I had to wait for 8-10 days. I called on March 5, 2009 spoke to the Julie the manager, and ask her if there were any other Target's close by, and she was so nasty she said they had over 2000 stores. We got in to a heated discussion and I told her that she wasn't trying to solve the problem, but she became the problem. Too date, I still have the defective phone, and there is 106.00 out of my account, so I have nothing for my money. I am waiting for 8-10 days to pass. I think this is fraudulent on Target because they are selling defective phones and have my money and are not trying to do anything to make this right with me the consumer, who help pay thier wages.

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MaryAliso Viejo, CA

Reviewed March 2, 2009

As I know read. many others have listed this same complaint- I only wish I had read this site earlier. I purchased a clock radio that was supposed to be compatible with all MP3 players. after trying it at home, i discovered it was not compatible with IPod. I had disposed of the store bag and unfortunately the receipt, but the online and in-store notices re-assured me that if I brought the product back. along with the major credit card I had used to purchase it with, i could still be refunded. Of course, they could not find the purchase in-store and state that, although they know this can happen, they refuse to accept this product which is still currently being sold by their store and will not refund me or allow store credit. they were very dismissive by phone and apparently their is no executive or branch of the store I contact by phone or online to formally list my complaint. I advise all not to purchase electronics through Target as their return policies are very unreliable.

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KathrynFlorence, AL

Reviewed Feb. 27, 2009

Two years ago, I made a huge mistake by opening up a Target debit card in my name. As soon as I activated it, I noticed in the fine print how this card was a marketing research tool. After I read that, I immediately called back to cancel that card and explained why I was doing that. I was given the pathological lie it would have not been used in such manner since I knew what I just read and that employee was trained to state such lie trying to keep that account by all means possible.

After a long writing campaign at that time, I thought I had this issue resovled, but that was further from the truth. I receieved a letter from this company stating my information was removed from its databases at that time. This was nothing short of a pathological lie and this company was still tagging all of purchases for marketing research even though I was using my bank issued debit card since those idiots thought I was using its market research tracking tool AKA its debit card. I never placed the first purchase on that debit card. To be bodly honest, I shreded that card into several pieces and threw it away. It has been in that land field for the past two years, but it is still giving me unnecessary trouble two years later. At the beginning of this month, I received an opt-out form from Target concerning that marketing research debit card. By receiving that form, a huge red flag started waving. I knew right then and there my purchases at the local Target were still being tagged for market research even though I am using my bank issued debit card. Unknown to me, Target must have the mindset my bank issued debit card was that marketing research tool debit card when it is not. Not to mention, I changed banks shortly after this nightmare got started. This change only should have informed Target I was not using that headache of a debit card. Apparently, it is too stupid to notice something so simple as this. Therefore, it gives this company the right to cause unecessary, proventable trouble for people. On Thursday, February 27, 2009, I received a letter from a Sherry Wiggins who is part of Target Financial Services (an affillate of Target National Bank)stating my information was removed from Target's marketing databases. I will not hold my breath on that statement since I was told that same pathological lie two years ago. If push comes to shove, I will take legal action against Target for unnecessary trouble it has caused me to have in the last two years.

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ChristyNewport News, VA

Reviewed Feb. 26, 2009

I bought a Chefmate mini refrigerator from Target. The regrigerator broke within 6 mo from the purchase. I tried to call the number on the manual, and it said the number was no longer in service. I called Target, and they said they weren't responsible because the purchase was made more than 90 days ago. Target said they did not have the manufacturer's contact number, and Target is NOT responsible for providing the manufacturer's warranty information or customer service number.

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EliLas Vegas, NV

Reviewed Feb. 25, 2009

I got a sewing machine for my birthday and it always gets jammed. friends who know about sewing machines checked it out and said everything looks good should work. I tried to get an exchange but because I didn't have a receipt they wouldn't do it. I have the box and all papers and accesories, the thing is new but they won't exchange it. I have to contact the manufacturer about this product defect...shouldn't the store deal with defects? why is the customer put through all this trouble? I will let all friends and family know not to purchase big items from Target, Walmart will exchange big items without a receipt...so will Costco!

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AmyPortage, MI

Reviewed Feb. 23, 2009

I have contacted your Customer Service Dept several times in regard to securing replacement cushions for outdoor furniture I purchased.

I have never received a return email or phone call

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ChantelN. Lauderdale, FL

Reviewed Feb. 22, 2009

the girl named yvonne was rude ,nasty and was mean to my two year old. who way crying at the time of the shoot. she did not try to make her smile didnt show any intrest in her and she was shooting while she was crying . and said i have other people waiting so come back onother time. i will never go 2 your studio again .or my family , or friends either .u just lost alot of business.

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PatrickSeattle, WA

Reviewed Feb. 22, 2009

Re: No claim filed by Target Luxottica w/Regence BlueCross/Shield/Noridian

Once again Target Luxottica has attempted to intimidate me into paying their misrepresented invoice. This is the 6th such invoice/statement with FALSE information. The statement on the invoice/statement YOUR VISION PLAN HAS DENIED THE LISTED SERVICES? is FALSE. Attached is the statement from my Vision Plan and Medicare Advantage Plan Regence, a division of BlueCross/Shield. This printout covers the DOS for the Target/Luxottica provided glasses as well as the whole time it was in effect from 1-1-2008, and all claims for entire term of healthcare. As you can see there is no claim by Target / Luxottica The staff at Target / Luxottica has repeatedly acknowledged that they called and confirmed the coverage at Regence prior to providing services. The Target / Luxottica staff, Kirk the supervisor and Lucy have repeatedly acknowledged their pre service call AND missteps and foul-ups by the ?home office? and have provided a variety status because of Target/Luxottica procedural changes and home office? miss handling claims. Unfortunately I have first hand experience with fraudulent Medicare Billing from my mothers final years and this is the same INTIMIDATION that is wide spread. Patrick Delaney Attachment 1, Invoice/statement 1-29-09 (recd 2-21-09) with FALSE REFTO DENIAL Attachment 2, Statement from Regence with NO CLAIM RECEIVED FROM Target Luxottica

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JodyOrlando, FL

Reviewed Feb. 21, 2009

i purchased a schwinn mountain bike from the sodo target store in olando fl. i was given the display bike because it was the last one available. although i was'nt sure of quality, i took the bike thinking i could return it if i was'nt satisfied. two days later i went back to the store to return the bike. as soon as i walked in the the door i was approached by a security guard. she told not to bring my bike in the store assuming i was ignorant an did'nt know any better. i told her i was returning it and walked it to the coustomer service desk where i was told by 2 very rude cashiers that i could'nt return the bike and that was store policy. apparently more security was notified because ther was a huge guard stadin directly behind me with arms folded. i posed no threat i was just trying to return a poduct that i was disatisfied with. i was drilled again by a rude store manager of the stores policy. i was toatally unaware of this rediculous policy and i can asure you that if i had knowed i would have never purchased the bike. i spend two hundred dollars on a bike with very poor quality. and when i tried to retured it was treated like i was trying to rob the place. the coustmer service stinks and i will shop at wal-mart from now on.

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RaaniSchaumburg, IL

Reviewed Feb. 20, 2009

I BOUGHT DRESSES FEW MONTHS BACK AND ONLY 2 DAYS BACK MY RECIEPT EXPIRED .THEY DON'T WONT TO LISTEN ANYTHING..THEY ARE SO RUDE ..AND THEY WERE TRYING TO HUMILITATING ME..SAID THEY SAID WHY DON;T YOU DONATE THIS..IS THIS WAY TO SAY IT..I BOUGHT STUFF FOR DONATING? THEY WERE SO MEAN..BOTH THE MANAGER ARE RUDE..I WAS ALMOST CRYING..AND THEY BOTH WERE LAGHING AT ME..

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RalphDuluth, MN

Reviewed Feb. 19, 2009

It is now 8:10 a.m. and the high-pitched voice at the Duluth Target store tells me that the Target store opens at 8 a.m. But at 8:10 a.m., he then informs the caller that I'm sorry, the store is closed.

This is not the first time I've called after the so-called opening and encountered this. Someone should be fired.

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DorothyBrick, NJ

Reviewed Feb. 18, 2009

Bought a Hoover Elite last year, worked for 2 months, then stopped, brought it back to Target in it's own box but had no receipt. They gave me a VERY hard time!! Bought another one, 2 months later, same thing!! It is sitting in my closet now taking up space. Didn't keep either box or receipt because never thought it would happen AGAIN!!! What am I to do with this usless machine????? Not happy about this at all!!

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ShellyFront Royal, VA

Reviewed Feb. 17, 2009

While shopping, I noticed the Full size Circo/Home bedskirt was marked down to $5.74, however, the Twin was still priced at $17. & some change. I took the Twin to the Service desk to enquire and the Rep. was not able to answer. The new Rep. was unable to offer the Twin for the sale price, but could not present an anwer that I felt was acceptable; so she called the Store Manager. The Store Mgr. told stated the Full bedskirt was being discontined and this is why it is drastically reduced and she would NOT discount the Twin bedskirt.

I informed the Store Manager that when I lived in Memphis, I worked as the Admin. Assistant for Macy's for 7 years and I would have NEVER said this to one of my customers or let one leave my store dissatisfied. In addition, I could not believe she was honestly willing to allow a regular customer to leave her store upset with her & her ugly disposition. This did not seem to phase your Store Mgr., instead she felt the need to reitterated the reason for the sale.

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RuqayyahBrooklyn, NY

Reviewed Feb. 17, 2009

I was told that the camcorder that I was purchasing from the store was either not available online or that it would cost more if purchased online (because the sale was in store and when I returned home the camcorder was still in my shopping cart (target online) at a discounted price of $40.00 less. I called and asked for a credit so that I may purchase an item which I was told was not available in the store and I was told that I could not. I could not return the camcorder because I used it once. No refund, no credit.

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JoshuaNorth Bellmore, NY

Reviewed Feb. 17, 2009

On 2/16/2009 I purchased a copy of Rock Band 2 for the Play Station 2 at this store at 6pm. When I returned home and tried to use the game I was unable to get the game to sync more than one instrument at a time to my TV. I went online and found out that there was a histopry of this problem with certain TV's and that bascially I wouldn't be able to use multiple instruments simultaneously. As this goes against the purpose of the game I immediately went back to the store and explained the games defect and expected a refund.

When I purchased the game there were no signs saying that once opened I could not return it. Nor did the salesmen explain this to mee. It is not written anywhere on my receipt. Yet they insisted that they could only give me another copy according to their policy. With less than 1 and a half hours between the original purchase and my return to the store for a refund I was upset. I explained that another copy of the game would have the same problem according to the online forums because the game inherently did not work with my TV properly, so it was a programmer defect and therefore I wanted my money back. I spoke with 2 managers and 2 other employees there and there were totally rude and unhelpful. Basically telling me there was nothing the would do to remedy my problem. They refused to accept the return and I was forced to leave the game with them and walk out after contacting my credit card company to dispute the charge on the grounds of defective merchandise and upon having returned it to the store even if they did not want to accept it. If the game had stayed with me it would be little more than a paper weight so I was left with no other line of action but to force them to accept the return of the itme and then fight the credit card charge after the fact.

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KimChicago, IL

Reviewed Feb. 16, 2009

Three Go International tops I wanted were finally marked down to 30% off. Or so I thought. When I went to get rung up, the less-than-friendly cashier charged me full price for two of them and told me that they only mark down certain sizes. I asked to speak with a manager and she refused to listen to me.

I went to Guest Services and dealt with Krystal, who was equally rude and unwilling to hear my side of the story. She treated me like a liar when I insisted that there was a sign indicating that the items were all 30% off. She reiterated the fact that Target only marks down clothing of certain sizes and colors, depending on how well something sells. I have never heard of this ridiculous policy before. All the others stores I've went to mark down a certain item in all sizes and colors.

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LauraPittsburgh, PA

Reviewed Feb. 15, 2009

Target had an ad for a 42 television. The sale started Sunday and said limited quantity, no rain checks. We were the first ones in the store when it opened Sunday (first day of the sale), and they didn't have ANY of the sale television. They said no rainchecks and told us that they may or may not receive some in during the week (the sale lasted a week).

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LoriLiberty, MO

Reviewed Feb. 15, 2009

Was shopping in the bedding dept and came across a 75% clearence. At the end of the shelf was a 50% clearence. All the blankets were under the 75% off sign and most were mark accordingly, however, the one I wanted was not. When I asked the manager why it was not she simply said it must have gotten moved from the 50% off spot. After looking at some of the other blankets, I noticed than alot more were only 50% off and some 75% off. Some of the exact same items were marked both 50% off and 75% off. Again when I brought this to the attention of the manager, she simply said they must have got moved to the wrong spot. I told her I would purchase the blanket if she would mark it 75% off as were the rest (it was the only one in purle which I wanted that color) and she refused. The difference would have only been 9.00 and for that she lost a cutomer for life. The rudeness and unwillingness to honor the price of the sign that these items were under has sworn me off from ever shopping or dealing with this type of business. The most upsetting thing about it was after telling me she would not honor the sign price, she left the blanket and the others that were mismarked under the 75% off sign. This to me is false advertising and tricks unsuspecting customers. There are many other honest competitors out there who want and value my business and who will match Target's sale add prices. I do not need to spend my hard earned dollars at Target when I can get the same products, if not better somewhere else and with better customer service.

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NancySan Diego, CA

Reviewed Feb. 10, 2009

Hello, Love the product but struggle to open. I recently (two days ago) purchase two tubes of your lipstick (silver 3 container). I can't believe how difficult it is to open. At first I thought I needed to twist it, then pull apart, then slam on a counter, or whatever. If I had any hand or finger difficulties I would not be able to use this product. Just a heads up--make it simplier to open. I will continue to struggle to use the two products but will be assured to give myself plenty of time to do so. Thanks for listening.

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CatherineBellaire, TX

Reviewed Feb. 10, 2009

I purchased a Disney playhouse that was defective and could not even get a store credit because it was 3 weeks past the 90 days that they allow for in their return policy. I will never shop there again and will do my best to make sure others don't either.

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CarolMarietta, GA

Reviewed Feb. 9, 2009

I have heard that your company is willing to donate pampers to the mom who just gave birth to 8 kids IF she asks...no way! You want to help folks then you target our servicemen and women who have just had new additions to their families--send them one case of diapers to say thank you for their sacrifice to our country. That women who gave birth to those 8 kids choose that course, let her pay for diapers. thank you!

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AnneKansas City, MO

Reviewed Feb. 8, 2009

I always buy HD ice cream and as I was eating from the pint of cookie dough that I purchased on 2/7/09 there was a very long hair that I almost consumed which came out as I was eating with a spoon. I will no longer buy this product because obviously there are sanitary issues that need to be addressed immediately.

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UdanaDuvall, WA

Reviewed Feb. 8, 2009

while shopping for garage storage containers today, the ones I was looking at to purchase were all out of stock at a reachable level. A team member passes by and I asked him if he could help me with those containers & lids (18gal) from to top shelf (at least 12 feet)? He said no problem, however, whle he attempted to bring down a stack of containers, with a stack of lids, stacked on top of the containers ( another 2 feet or so) from the top shelf - the lids (8-10 I would guess, slid and flew off the top of the containers, and crashed into my face, resulting in a bright red, fat lip and cuts inside my lip (from my teeth I would suspect). I was stunned, speachless for a while. The worker was very appologetic. One of the things that made it worse, is another employee, hearing all the noise, poked his head into the isle this happened in, cracked a smile, doing this a couple of times, not bothering to help his team mate pick up all the containers and lids, ask if I was okay, or offered to help me. There was another woman in the isle, I heard her gasp, but I didn't look up. Apparently, wandering, 30 minutes later, still in shock, another worker finally noticed i was not okay, and asked if I would like some ice after i managed to sputter out what had actually happened. Eventually a manager and security officer came by and escorted me to the food court to get some water and take a couple of deep breaths. The manager and I filled out an incident report, very vague report, besides, by that point, i didn't feel comfortable sitting in the middle of the food court, just next to the enterance to the store, with my mouth all puffy, make-up all smeared, icing my mouth and trying to explain the accident, while trying not to hyperventilate. The manager said thank you, someone will call you in a couple of days to make sure you are okay.

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SarahIndio, CA

Reviewed Feb. 8, 2009

I was trying to return a baby's outfit that I received as a gift. I did not have the receipt. Target would not give me full credit for the items I returned. Each article of clothing cost $3.99 so I should've received $7.98 store credit. Customer service told me that since I didn't have a receipt- I would only get $3.00 back per item. I couldn't believe it. The clothes weren't on sale.. they're still on the shelf for $3.99. So Target got the clothes back and scammed $1.98 off the deal. Is this legal.

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ShellyStafford, VA

Reviewed Feb. 8, 2009

I returned two shelves within a week of buying them and thought I had lost my receipt. Target will only give you the lowest price that the item has been sold at, not what you paid for it, and will only give store credit.

I found my receipt the same day and was relieved, thinking I could just take it back in there and at least get the full price of what I paid, which was 10 dollars more than the rip-off price they gave me. I didn't mind that I could only get store credit, I just wanted back what I rightfully deserved after being able to prove it with the original receipt. When I brought my receipt back in to customer service and asked them to please credit me back the full amount, all they said was there was nothing they could do about it because I had already made the return. I could tell the associates in the store knew this was a ridiculous policy and felt bad that they couldn't correct it - they even made a phone call to someone while I was standing there, thinking they could do the right thing. Wrong. Again I was given the excuse that there was nothing that could be done. Store credit I have no problem with, but how can you not give what I paid on a returned item when I can show you with a receipt what I paid?!! This is downright unethical of Target and I am so infuriated I will never shop there again and I will never stop telling this story to everyone I know in hopes of getting more people to ban this store for this unethical return policy. Is it really worth it to Target to take 10 dollars from me when they're gonna lose thousands when I flat out stop shopping there and hopefully convince others to stop as well? With store credit, I was just going to turn around and spend that money right there again, and a lot more, too!! Whoever made up this policy is an imbicile and an unethical thief.

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AngelaHighgate, VT

Reviewed Feb. 4, 2009

I ordered from their website. First off, big mistake. Because when trying to return some of their merchandise, it ends up that they have no record of my order at all. No record of it at all. When calling about this problem they lied and said it is because I have two accounts, which I do not and they gave me a bogus password to sign up. I then called back and asked for a physical address so I just send back the box and they just put me off. Don't shop at Target!

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SueCleves, OH

Reviewed Feb. 3, 2009

Three times I ordered a bassett dresser on-line through Target and three times it was delivered damaged and was sent back. It was very frustrating because I really wanted the dresser. I think I'm going to give up since there are no guarantee's I'll get one in satisfactory condition!

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DebbieChalfont, PA

Reviewed Feb. 3, 2009

Britax car seat mis-pricing of 11/16/08. I believe Target may be guilty of bait and switch tactics. I ordered additional products which I never would have ordered if not ordering the car seats. By the time I got the fourth email notifying me that there was an error and they would not be honoring the price, I had received my additional items.

Additionally, they did not respond with an appropriate contact person whom I could contact regarding this situation.

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KatiePleasant Prairie, WI

Reviewed Feb. 2, 2009

I know a lot of people have issues with the return policy, but this isn't even a return - THEY charged me for something I didn't buy! This is not the first time something has been double scanned. No biggie, I understand mistakes happen and I DO NOT have an issue with the mistake, but they are now telling me that the only resolution would be to file a dispute on the credit card charge with my bank. Are you kidding me?! It was a two hundred dollar purchase and I was only overcharged by 5 dollars. And here is the most frustrating part - I CANNOT escalate the call or even have it transferred anywhere but INDIA!!!!I think the language barrier may be part of the problem. I had this same thing happen about a month ago but with a perfect outcome - I purchased a hoodie while traveling, and when I got home (about 50 miles away from the Target), I realized they charged me for two. No problems then, I called, the girl credited my card over the phone (with receipt info), and mailed me the return receipt. Now they are saying OVER FIVE DOLLARS, you must submit a dispute with your bank... WHAT?! My bank would laugh at me and tell me to call Target. I also would like to add that this has taken up about 2 hours of my time and I had to call back three times because the people just hang up when they get sick of me. I'm not swearing at anyone I just keep saying this is not getting anywhere, how can we escalate this call to someone who can help? Then CLICK. So the girls at the store were the first issue, Jacki hung up on me and Ashley the manager wouldn't pick up the phone when I called back and then I called again and asked for the manager she must have thought I was someone else because she took the call and then said I'm sorry you are confused, after I told her I know they could do a return and credit me because this had previously happened. Then the India thing just had me in tears because I cannot even believe how ridiculous this has gotten and it is so frustrating to not be able to speak with a rep in the US.

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TamaraDublin, CA

Reviewed Feb. 1, 2009

I ordered product and paid for it on 12/8/08, was told it would be delivered between 1/5-1/8/09, then I was told by 1/20/09, then I was told by 1/28/09. Now in my latest conversation I'm told 2/3/09. The only excuse I've been told is that they errored and forgot to send it out - huh? It's been almost 2 months, I've paid for the product - I should have it by now!

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DesiMpls, MN

Reviewed Feb. 1, 2009

I Purchased 2 shirts this summer. I thought I would have to testify in a workerscomp suit . It just got settled without having to go to court. So I didnot need the 2 shirts. So I tried to return them with the tags on, The no manner young brat said they are not in the system so nothiing I can do Sosorry too bvad.I will take all my business to WALMART THEY are cheaper any way. Target doesn't mind loseing more business. I will tell all my disabled friends do not shop there they treat dSIABLED MIDDL AGED PEOPLE LIKE CROOKS. I will shop at walmart from now on. Maybe they will treat me with respect. Desiree Cornelius.

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KellyNewport News, VA

Reviewed Jan. 31, 2009

I purchased a Cherokee (Target brand) winter reversible coat for my daughter in September 2008. I paid full price for the coat, $34.99. The zipper on the coat broke last week, January 22, 2009. I tried to return the coat to the Newport News Target, which is the store where I purchased it. I have the receipt. The customer service cashier told me that the reciept is expired after 90 days, and the only refund they can give me is $8.47 (the current sale price of the coat). I asked to speak with a manager. The front end manager didn't know what to say and didn't even speak to me, but she saw that I wasn't going to go away, so she called the store manager, who reiterated the policy to me. She said there's nothing she can do, that's the store policy. I told her that I want a coat with a working zipper or a refund of the money I spent. She said, that's not possible, I can give you $8.47. As I see many other customers saying online, I will no longer shop at Target. I have expressed this to the Target Guest Relations online, they have thanked me for my input.

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CynthiaSan Antonio, TX

Reviewed Jan. 30, 2009

I received a medium Merona Double Layer Tee for my birthday from my niece this January 2009.

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DonaldWoodlake, CA

Reviewed Jan. 29, 2009

i do not want to complain about the store but the fact that the under counter coffee maker we purchased in march of 08 leaked badly when we contacted the target no recourse since it was 44.00 dollars and far less then a yaar old we feel we shoud have some recourse and do want the expense of paying to retun it we do have the reciept.

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DawnFitchburg, MA

Reviewed Jan. 28, 2009

The flyer had DiGirno pizza on sale for $3 each - there were none left in stock. I attmpted to get a rain check and was told I could. After 15-20 min and 3 sales people I was told they could not issue one for this item and they were sorry that they only issued items which stated so in the flyer. My question is why does the flyer have statements such as "quantity limited, no rainchecks available" next to tvs and such if they don't intend to issue rainchecks for anything. The store is so large that they just don't care and I think it is false advertising on their part and they should be held accountable.

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WendiFalling Waters, WV

Reviewed Jan. 27, 2009

I received an ipod docking station as a Christmas gift from a friend. My friend did not know that I already had one. Mine was a better model than the gift, so I wanted to exchange it for something else. My friend did not keep the receipt. It was only 4 weeks after Christmas so I went to the Target where she bought it. I first made sure that the exact product was on their shelves, and it was. I went to returns and ask for a gift card to use at their store for the amount of the ipod. The returns person said that because it was over $30 and without a receipt they could do NOTHING! I ask where this policy is posted? How is a customer supposed to know this? No answers! I have worked retail for years and I know that they COULD do something IF they really CARE about customer satisfaction! I also spoke to the supervisor over returns. I told them to check their records and see that I have not returned anything withour a receipt. I know that they track a person's returns so I thought that would help me!? NO WAY! I ask to speak to the store manager, Brian. Still - no satisfaction!?! I ask why this policy was not posted for their customers? Again - NOTHING!! I only wanted store credit for an item in perfect condition, currently on their shelves - no! I called corporate offices and spoke to one person and got the same refusal. I ask to speak to her supervisor and again was told basically - TOUGH LUCK!!!! That makes 5 people that I nicely appealed to! I was NOT rude or ignorant, but told them that I and my family are regular Target customers and wouldn't they want to keep their customers satisfied? They literally REFUSED to answer when I ask about CUSTOMER SATISFACTIOM!!! After reading all of the other complaints plus my own experience, I and my family WILL NO LONGER SHOP AT TARGET!!!!!

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WilliamGarnet Valley, PA

Reviewed Jan. 27, 2009

I was in the Target store at 1050 Brandywine Pkwy, Wilmington, DE Sunday evening to make a simple purchase. When I was leaving the store the security guard was closely inspecting the cart of the lady in front of me. I have shopped at Target nationwide and Target does not in general closely inspect each purchase leaving the store, so I was going around, through the door. As I went around I was rather rudely told to wait, which I did. I decided to ask for the security guard's manager. I was directed to a rather young person. I told the so-called manager that if there was to be a complete inspection of all packages leaving the store he needed more than one security guard. I ask his name. He responded with Matt. I ask him for his last name. He responded that he was not going to give me his last name. This frankly is rude...very rude. I responded that I did not believe he was a manager. I was angry at this point...telling him he was just a little boy and I did not believe he was a manager. I am 60, he could not have been more than 25. He seemed like a little boy to me both in appearance and demeanor. I ask for his manager. His response was to tell me to get out of his store and threatened to call the police. Hmmm...is this how Target trains its people to handle upset customers? Target calls the police whenever a customer has a complaint. That would have been an interesting conversation,

Policeman: What did the person do? Matt: He called me a little boy. Poor Matt. His young ego was offended. His response was to threaten to call the police when he was confronted by an angry customer. Target sure knows how to train its people. I have recently moved into this area and have noticed the high level of general rude behavior at this store. If I were Target I would send in some secret shoppers to monitor this store.

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JulieKaty, TX

Reviewed Jan. 26, 2009

I purchased a brand new Tonka truck toy at Target on 1/24/09 for my 3 year old son. I brought it home and my daughter was able to get to the watch size batteries in the toy. My daughter is 12 months old. She swallowed one of the three batteries. This product had a faulty battery cover which should be secured with a screwed in cover but when I looked at it realized that the cover was loose and you can't screw it in to close tightly because I tried.

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AnnaBlacklick, OH

Reviewed Jan. 23, 2009

On January 14, 2009, I purchased three

kid's lunch boxes in the Toys-Sporting Goods Section. Product numbers 091010742 and 091011582. They were on a shelf in that department with many other items that supposedly were marked down with a 30% discount. There was a large sign that said 30% off, and the edges of the shelves had tag inserts saying clearance. Shelf tags also shown the original cost of $11.99. Assuming that they were 30% off, I purchased three. After I got home, I noticed on the tape, that I was not given the discount. A couple days later, I took them back to the front desk of the store assuming that they would give me the discount. The lady at the front desk said that these items were not included in the clearance. I explained the display to her and she said that if they were on sale, they would have a red tag sticker. They did not. My complaint is that if they were not on sale for the 30% discount, then why were they on that shelf? She would not give me the discount, therefore, I returned them for a refund. I then went back to the department to confirm my findings and there were the lunch boxes still among the sale items. I found a manager, and he confirmed what the lady at the front desk said. He said someone made a mistake placing all those lunch boxes on that shelf they shouldn't be there, they were not on sale. Only items with the red stickers were on sale. I said, you know that because you work here, I am a customer, so, I don't know that. He still would not give me a discount. To me, this is very poor customer service. They misrepresented the lunch boxes, and would not satisfy me, the customer. I will not be shopping at this store again.

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AnnaBlacklick, OH

Reviewed Jan. 23, 2009

On January 14, 2009, I purchased three

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EstherLa Habra, CA

Reviewed Jan. 22, 2009

On 3/25/07 I purchased two Roman Shades @$39.99 each. I needed to return the shades because they didn't match the color scheme for the room. I tried to return the shades right away but I couldn't find the receipt. Finally I was told that the transaction could be looked up under the checking account numbers used in the purchase of these items. Target staff stated that my two checking accounts did not match the sales account of these two Roman Shades. All of this action, trying to return these items, was done with in the 90 days required amount of dates. I was told I MUST HAVE a receipt to return these items.

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WillieEl Dorado Hills, CA

Reviewed Jan. 21, 2009

I received agift from a friend. The gift was a fishing game that was priced at 9.69. I already purchased the game , therefore I was exchanging the gift for another gift. Being that my friend didn't give us a gift receipt, Target stated that they could only give me back 4.29 for the game. The game was on the shelf at $9.69.

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LindseyFarmingdale, ME

Reviewed Jan. 19, 2009

I went to Target in augusta, maine to buy a wii, my check for $342.19 was declined for no apparent reason. I was very embarassed by this and left the store. I then went to Best Buy to make my purchase and they had no problem accepting my check. Today I called certegy to find out why and they told me that there was suspicious activity at your Target store, and I fell into that category. I feel I was discriminated against because of my age, as I am 18 years old. As a result I am very upset, I have a full time job and pay all my bills. I am unlikely to ever shop at Target again.

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BeatriceDeerfield Beach, FL

Reviewed Jan. 19, 2009

My drugs insurance,acceptable by other area pharmacies,was not accepted by target pharmacy.I just paid: 103.99 for a generic brand.As a new customer I am truly disappointed . The staff however,

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DavidEllston, IA

Reviewed Jan. 19, 2009

I would like to know where my online order is for a drum set which I was to receive on Jan. 9, 2009 I placed the order on Dec. 15, 2008. Please let me know where this is. Thanks....

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MeganOrange, CA

Reviewed Jan. 19, 2009

I printed out my yearly credit report and saw that I still had a balance on my Target Visa for the amount of $11.79 and that it wasnt paid for an entire year. I paid my card off last year and filed away so I wouldnt use it anymore. I never received any mail, an email or a call from Target regarding a remaining balance of $11.79. They also never informed me they were reporting me to the credit bureau. I called Target and they had no explaination of what happened. I was told by Gwen Robinson (In house recovery Dept at Target) that they never sent me anything and to go to Target right away and pay the balance so she can send to the credit bureau and get it fixed. She told me to call her in 48hrs for status. I called when she said and no one would transfer me to her. Target told me there was nothing they could do for me. They said I cant prove that they didnt send me anything and to write the credit bureau. I can prove that I paid it off and still havent got an expaination why I had a balance still. I have been a long time customer and have paid my bills ontime since 2002. Why wouldnt I pay $11.79 for an entire year!!! I think there is some funny business going on there as I was told two different things regarding my account but I have no way to prove it.

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EdmoniaWashington, DC

Reviewed Jan. 19, 2009

hello i would just like to complaint about everytime i go into that store it has nothing on the shelves and they always have dum excuse about why the shelves are empty, the excuses something you would tell a kid ,theres no make up on the shelves because we dont have a makeup specialist,we dont have for the 9 time i came in to that store music section no usher cd we are sold out just say that u not ordering the things that people ask for, or i should of had that usher cd by now here i stand the new one the only reason why i go back is because thats the closes one to me, baby milk we sold out, excuses excuses excuses im tired of the excuses. ms armstead-umo

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EdmoniaWashington, DC

Reviewed Jan. 19, 2009

hello i would just like to complaint about everytime i go into that store it has nothing on the shelves and they always have dum excuse abour way the shelves are empty, the excuses something you would tell a kids,the no make up on the shelves because we dont have a make up specialist,we dont have for the 9 time i came in to that store music section no usher cd we are sold out just say that u not ordering the things that people ask for, or i should of had that usher cd by now here i stand the new one the only reason why i go back is because thats the closes one to me, baby milk we sold out, excuses excuses excuses im tired of the excuses. ms armstead-umo

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C.Houma, LA

Reviewed Jan. 17, 2009

I went to the Target store in Houma, Louisiana. I went to purchase a video game for my teen aged son named Call of Duty, World at War Final Fronts which has an ESRB rating of T for teens, not M as other Call of Duty games have. The associate Lisa scanned the game then asked for my ID. When I questioned why she needed my ID for a cash purchase, she informed me that ID was required for all games rated M. I double checked the game and it had a rating of T. She said that the register will ask for ID for all M rated games and that it was mislabeled, a mistake from Activision, the manufacturer of the game. I told her that I was under the impression that it was a toned down version of the game, but that if she was right and it was a mistake in labeling that I would return the game. She said that I could not return the game. I questioned her about the fact if it was indeed mislabeled from the company then it would be misrepresentation of the product. She insisted NO RETURN. I spoke to the Manager on Duty (Human Resource Manager) He was just as rude and uncooperative in the situation. He did not try to find a solution to the problem. I understand the policy of opened games, but had the game actually been mislabeled, I think they should have made an exception about the return policy based on misrepresenting the product. As it turns out, TARGET WAS WRONG. The associates at BEST BUY went the extra mile to research the game to ensure me before I made the purchase that it was indeed the game that I wanted. The game, as I was informed before my visit to Target, is a toned down version and appropriately rated T. Targets associate Lisa in electronics was wrong that it was not mislabeled from Activision. She is a veteran employee at the store and she should try to learn about the products she sells or at least be willing to help answer customer's concerns about the product. Target should not have entered the game into its system as an M rated game requiring ID. Target should accept the responsibility of its errors. By the actions of the Human Resource Manager (he didnt give his name only his title) and Lisa, Target will lose a former loyal customer.

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JasminPico Rivera, CA

Reviewed Jan. 17, 2009

i work for the target in pico rivera as a consumables associate and i was shocked when i saw how much expired product i found in the store i found yogurt, meat , cereal bars, milk and juice just among a few things at the most 6 months old(expired) it was disgusting... and mind you they have only been a a fully operating market for around 3 months now do the math on that... i have brought it up to the managers many a times but it doesnt seem to bother them. so i strongly advise you do not even take a glance at the market section in target.

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PhyllisRosharon, TX

Reviewed Jan. 15, 2009

Our son gave us a digital photo frame for Christmas. It was defective, so we took it back to Target for an even exchange. They wouldn't take it back because my son paid cash and didn't keep the receipt. I emailed them and complained and they only said it was their policy and there was nothing they could do. So, here we are, with a gift that we could have enjoyed, and my son is out the money he spent on the gift. What a rip off!!

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AaronLakemary, FL

Reviewed Jan. 15, 2009

MY WIFE HAVE BEEN THATSTORE ALOT MYWIFE CAN NOT WALK VERY MUCH.WHENWE HAVE SHOPPED THE ELEC CARTS HAVENOT BEEN CHARGED,ANDHAS MADE IT HARD TO SHOP.YOU NEED TO MEET ALL CUSTOMERS NEEDS THIS STORE ISNOT DOING THIS.MY

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KristiHelena, MT

Reviewed Jan. 14, 2009

I bought a package of merona underwear for my husband for x-mas and unfortunately got the wrong size. I tried to exchange the unopened package of underwear for a different size but without my receipt was unsuccessful. I was told that I already made my 3 returns without receipts for the year and was not allowed another. I tried to explain that I just wanted to exchange the unopened package for another size but was denied again! Asked to talk with a manager because I just could not believe that that could be true. It was target brand underwear, exlusive to target, unopened package, just wanted to exchange it. Its not rocket science folks its underwear. Target was not willing to go the extra mile for me today, they could of looked up my receipt with my credit card number very easily, or given me an exchange, or in store credit. But they didn't. I shop at target alot, spend lots of money there, of course I'm going to lose receipts, but you would think if they want your money that they would do anything they could to make it right. I will not shop at target anymore and I will tell my family and friends not to ever buy me anything from target again. This incident was not a matter of return policy because clearly they could of helped me if they wanted to. I refer to target now as a no store because from the time you walk in there door they would rather find ways to say no than to say yes mam how can I help you, how can I make this right. I understand that you have to inforce policys but there are always exceptions thats why there are actual people at customer service and not robots because there are always exceptions.

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RichardDiamond Bar, CA

Reviewed Jan. 13, 2009

I purchased Target gift cards as gifts for my employees. After the holiday, one of the recipients went to redeem at Target and found there was no balance on the card. I called the store and spoke to security. They asked that I bring in the receipt and card for review. Their security tape showed that the card was redeemed the same day in the same aisle, five transactions after I purchased the card. The AP (security associate) treated me as if I tried to pull a scam and at one point threatened to call security to have me removed from the store. Eventually, they reissued credit on the card, after telling me the card had been redeemed and they are under no obligation to reissue the credit. At no time did he claim that it could have been an internal theft problem. During the whole experience, I was treated as if I was a crook and the only reason they issued credit was that they could not prove the cause. They also claimed that I dropped the card and someone picked it up and used it. How is that possible if my employee (that lives over 50 miles from the store) and I had the card in our possession the whole time? I will NEVER buy a gift card nor shop at Target again

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AmberBrookfield, WI

Reviewed Jan. 12, 2009

I am registered at Target for my baby showers and received the stroller off my registry along with a lot of duplicate items. I returned all of the duplicate items with no problem for a store credit. Now that it is getting close to the baby's arrival date my husband opened the stroller/carseat combo only to find it was put together improperly and won't even lock open as it should. So, we boxed it back up and went to Target to exchange it for a more expensive one since this one obviously isn't a good quality. The woman asked if we had a receipt I told her no but we were only exchanging it. She said we still needed the receipt. I said it was from the registry and she said all we had to do was print our Gift Purchase Log and they would exchange it. I printed it and the computer would not let her exchange it for us. She called customer service and was told you can only return $150 worth of product off the registry with out a receipt, which the cashier had no idea about because it isn't posted ANYWHERE! She put me on the phone with the representative I explained everything and got nowhere. I asked to speak to a supervisor, she was extremely rude and I got nowhere. All she would say is I should have read all the terms and conditions of the registry before registering. Now I'm not saying I shouldn't have, but come on who does that? I have been a very loyal Target shopper for years and my wedding registry was there and I never had an issue. She said she could give me the manufacturer's phone number and I could call them and see what they would do for me. I told her that wasn't acceptable I didn't want another product from that manufacturer plus I'm due in less than 2 weeks and need a carseat to take my baby home in. All she said was I should have read the agreement for the registry! I left the store in tears. I went home and got online to check the terms and conditions of the registry. There is no mention of a $150 limit, it states "you can print your Gift Purchase Log anytime at the store kiosk and use it just like a receipt". So, I again called Target, the registry department this time, and was again told there was a $150 limit. I asked where it was written and how I was supposed to know about the limit? I was then told it is not written anywhere that the store employee should have told me. I was irate after that because the store employee didn't even know about the $150 return policy!! I was told the exact same thing as customer service told me, but in a nicer way at least, and I asked who I could write to complain. I wrote an extensive email explaining everything and it got me nowhere.

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BethMounds View, MN

Reviewed Jan. 12, 2009

My local Target store ran out of diapers! How does that happen? I needed to buy Pampers Cruisers Size 4. The boxes of 100 that came with free wipes were all gone as well as the box of 68. I asked an associate if there were more in the back and she acted annoyed that I was even asking- she acted as though I was bothering her. EXCUSE ME! She went and scanned the barcode on the shelf where the 68 count boxes would be and told me that they were all out. I asked her increduously if they were really out of diapers. She didn't offer any help or suggestions. I walked away and continued looking around and what do you know- I came across a whole big shelf of Pampers diapers in various sizes in the back of the store where they sometimes put value sizes of things. I ended up getting my diapers but I am very disppointed with the way I was treated.

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PreciouusCedar Hill, TX

Reviewed Jan. 12, 2009

On December 1, 2008, I made an online purchase of an entertainment center which consisted of 1 table stand and 2 piers. The total price of these pieces of furniture was $941.74. That same evening I found a center at a different store that I like better. I called Target.com to cancel that order. They said that it was too late and the order was already out of the factory. They told me to refuse the order when it was delivered to my house and as long as the packages werenâ€™t opened I would receive a full refund. I did that. On the 13th of December there were 2 credits posted to my credit account. One was in the amount of $389.68 and the other was in the amount of $276.04. I called them on the 13th once I received an e-mail that said they had a problem with the 3rd refund. Mind you, I didnâ€™t purchase these things separately; I purchased them all at the same time with the same credit card. When I called on the 13th I spoke with Keisha whom said that the remainder of the refund ($276.02) would be credited within 7-10 days. I checked my account and called on the 18th of December. The refund hadnâ€™t posted. I spoke with Jovan whom said he issued a refund and it should post in 3-5 business days. He did 2 separate refunds. The only 1 that went thru was the $21.03. Why that happened I donâ€™t know. On December 22nd I called again. I spoke with Monica she said to expect the amount owed with tax. I told her the only amount I was owed would be the $254.99. I waited until after Christmas and I called on the 29th. The person I spoke with that day also called Old Navy Visa because he said that the credit wasnâ€™t going thru for some reason. We were on 3-way and the ON rep said that there wasnâ€™t any reason on their part that the refund wouldnâ€™t go thru. Needless to say, it didnâ€™t happen that day either. I called again last Monday and the person I spoke with said that the system keeps rejecting it. They would have to do an investigation and I would hear back from them within 3 days, which would have been Thursday. I havenâ€™t heard from Target. Itâ€™s as if they are refusing to refund my money, meanwhile this charge is still on my credit card. I am on the phone with Target this very moment and they are still telling me itâ€™s going to be another 7-10 days for the refund to post. That is nearly what all of the other persons from this company has told me.

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CarolLake Worth, FL

Reviewed Jan. 12, 2009

tried to return UNOPENED gift. purchased from family at L.I. N.Y. target. OF COURSE I HAD NO RECEIPT, IT WAS GIFT.TARGET MERCHANDISE !!! 5 photoframes by trutech, MY SON PAID $ 75.00 AND THE CLERK SAID I CAN OLY GIVE YOU $ 35.00 , I LEFT, I WILL NOW MAIL IT TO TARGET !!!! if you read the target complaints, I'm not alone, but I guess they don't care, and will never read this!the c clerk gave me # to call, but..just do not need to deal with another clerk..

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CarolLake Worth, FL

Reviewed Jan. 12, 2009

tried to return UNOPENED gift. purchased from family at L.I. N.Y. target. OF COURSE I HAD NO RECEIPT, IT WAS GIFT.TARGET MERCHANDISE !!! 5" photoframes by trutech, MY SON PAID $ 75.00 AND THE CLERK SAID I CAN OLY GIVE YOU $ 35.00 , I LEFT, I WILL NOW MAIL IT TO TARGET !!!! if you read the target complaints, I'm not alone, but I guess they don't care, and will never read this!the c clerk gave me # to call, but..just do not need to deal with another clerk..

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MichaelHayden, AL

Reviewed Jan. 12, 2009

Purchased a Wii game system for christmas and upon being hooked up found sensor bar on unit damaged.Return with sales recit to exhange within 90 days of purchase.Explained to customer service wonted to exhange system and while talking to brother in law cashier started to hand me cash back, I explained to cashier no I need to exchange and was requesting unit to be tagged so I could verifey if they had another unit in stock.Cashier explained to take cash and go and verifey in which I did once back at the electronics did not have one in stock but did have the part to repair so I took part back to customer services and requested that I would purchase part and requested to give money back to return me the game in which they would not.I requested a store manger in which I talked with a team leader mary kate and explained that I never wonted to return that she could review there cameras and verifey I asked several times for a exchange not a refund and refused money at first.That they had the part to repair and I would be more than happy to pay at my expensise.The team leader explained the unit was no longer there in which I explained I could see it and again this was a christmas present from santa and in desperated need to take back home per my son and daughter that it was never to be turned in for cash that if the store did not have a part or replacment then I would have ordered off line.Again she stated the unit was not returnable that target would loose money in which I again requested to give back the money that was givin to me.In all I did not get anywhere in which I left the store and called several other business to find a Wii in which no one had one, unsure when one will come in possible by november.

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CharlesStamford, CT

Reviewed Jan. 10, 2009

The current policy at Target is that if you don't have a receipt then you can't return the item IF it is over $35. That's not posted anywhere but you find out the hard way.

Basic answer don't shop at Target, particularly not for electronics. Stick with Walmart. They've got a no questions asked policy on returns, and despite Target's protestations that their policy is to keep cost down and minimize theft/fraud the reality is that Walmart has the lowest theft costs in the industry. How? Because instead of wasting their money on customer service people that just point to the signs and turn you away, they have invested in sophisticated tracking and fraud detection systems to track patterns of fraudulent returns. Thus they get both great customer service and keep your costs down. How do I know, well I just spent two hours trying to return an Xbox 360 to Target and got all sorts of run around. It had been given to my son as a gift, so I didn't have the card and I'd originally thought that it had been purchased at a Walmart because it had been wrapped in a Walmart bag in the box that had been mailed up to us from my in-laws. Anyway, I took it first to Walmart. The woman at the return desk was polite and curteous, scanned the serial number, and immediately told me that Walmart hadn't sold the unit, that it had been sold by Target, which Target and on what date. She gave me a print out and suggested that I take it back to Target. When I drove down the road to Target, I was told that they didn't have a similar technology to track it (although someone had to be uploading the data for Walmart to know all the information that they did . . . as big as Walmart may be I don't think they have spy cameras everywhere). Anyway, long story short after getting no where on tracking it by serial number, including several calls with the corporate office and one person who told me that they could track serial numbers on Nitendo DS's, and Game Cubes (which went out several years ago), I finally got a hold of my in-laws and got the credit card number. They punched it in and low and behold they couldn't find a match for the credit card and the serial number (even returning with a faxed copy of the original receipt didn't help me) because that serial number that Target couldn't track stuff based on and that Walmart found in 10 seconds they claim doesn't match. So my son is stuck with a second XBOX as a gift.

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KristinGray, TN

Reviewed Jan. 9, 2009

I wrote a couple of days ago about returning my electric griddle to Target and having to take a $10 loss. After posting here, I sent an e-mail to Target. Here is the response I got:

I'm sorry the amount we're able to refund you didn't meet your expectations. During your visit our team members at the Johnson City Target store explored the possibility of exchanging your griddle without a receipt. We've established guidelines when offering this service to provide you with a consistent experience. We track and limit these exceptions to small gifts twice a year. Additionally, the amount we're able to refund reflects the lowest selling price in the 90 days. Refunds for non-receipted returns are always in the form of a Target GiftCardSM, which doesn't expire or lose value over time. We appreciate the time you've taken to share your return experience. Your feedback helps us understand the changes you'd like to see at Target. Because we're always reviewing our return policy, I'll be sure to share your comments with the appropriate team. Sincerely, Jason Target Guest Relations www.target.com [THREAD ID:1-5TZXZG] My response to this letter: Jason, I was not offered an exchange. That's a complete lie. There were not team members. There was one lady and she consulted no one when I was doing my return. Now I'm more upset than I was when I first contacted you! If I had been offered an exchange, I would have taken it. You most certainly did not meet my expectations!

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DebbieFort Collins, CO

Reviewed Jan. 9, 2009

I bought a bicycle from Target a few months ago, didn't ride it or take the tags off and recently decided to take it back to buy a bike at a more expensive bike store. I would have been happy with a store credit, but after looking at the receipt I realized it expired in late November. Having dealt with Target's return policy in the past, I know it is pointless to try and return the bike. So now I am stuck with the bike but what's more important I realize I should NEVER have gone there for my purchase. Target is NOT customer friendly, they are all about making money. I understand that a businesses' primary goal is to make a profit, but I agree with others who have wrote before me that being flexible with returns is a must if you value customer loyalty. Obviously Target does not. After this most recent lesson, I will not ever enter Target again. My daughter already hates them because of one incident she had trying to return something. She has not shopped there since that incident, and Target has lost many hundreds and probably thousands of dollars from her business alone. Now they can look forward to losing the same from me in the future. Good job Target!

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JenniferDerby, KS

Reviewed Jan. 8, 2009

I called Target and said I had left some pictures in their store and asked if my call could be directed to a lost and found or customer service. The operator said she would re-direct my call to customer service. After five or six rings the line went dead and I was never connected to another department. I called back and the same operator said she would try to make the call. She came back on and said they were real busy and suggested I call back later. I gather from this experience Target does not have a customer service department.

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KimberlyTucson, AZ

Reviewed Jan. 7, 2009

My son received two Xbox 360 games from a secret santa. We received the gifts 3 days before Christmas to wrap for the kids. The problem was we don't own a Xbox 360 and don't have the money to purchase one. We took them into Target to see if we could change them for games on a system my kids have. We were told that was not possible as the games were over 35.00. I am absolutely dumbfounded by this policy and that it is not posted in the store or on the receipts or the fact that the employees are entirely unapologetic. During the Christmas season there are alot of factors that go into gifts and it is not as cut and dry as the rest of the year.

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KristinGray, TN

Reviewed Jan. 7, 2009

I received a Black and Decker griddle for Christmas. It's a piece of junk. I actually read this website before I went to return it. I looked it up on Target's website and it sells for $29.99 so I thought I'd be in the clear for the $35 return policy without a receipt. Nope. I was informed that items returned without a receipt have a maximum value of $19.99 without tax. I'll never use it, so I had to take a $10 loss. How can Target's return policy without a receipt vary from store to store? I love Target and have never had a problem with them, but I've never had to return something without a receipt before. This is a very anti-consumer policy and should be changed.

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CarlaStaunton, VA

Reviewed Jan. 7, 2009

I was shopping in the store and had to leave in a hurry. While in such a hurry i left my coat in the cart in the health/beauty dept. (this coat was my grandmother's and has sentimental value) As soon as i got home i called Target and spoke with a girl- i wish i would have gotten her name- and she went to the aisle, found my cart, got my coat and got back on the phone with me and described the coat to me. She said she would put my name on it and have it for me at the customer service desk to pick up. It was 2-3 days later when i went to pick it up and Donna could not find it, nor did she have any idea what i was talking about. She told me to come back the following Monday to speak w/a team leader. No one was there Monday that knew anything- all they knew was my coat was gone. Today Amber Bernot the store team leader was one of the rudest, nastiest, disrespectful, most condescending person i've dealt with in my life. She said they had the coat, then lost it again, and she has no idea where it is now.

What can i do? Please help. I am so upset about this. This coat is irreplaceable- otherwise i would still be upset by the way i was treated, but

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BillieWarwick, RI

Reviewed Jan. 6, 2009

I bought a belt on 12-27-08. I went out that night for a family Christmas gathering. and my family members commented about mildew smell we located where the smell was coming from it was the belt i purchased from your store. To my embarrassment i had to leave early. It ruined my family Christmas gathering. Ive been really sick since i purchased the smelly belt. I returned the smelly belt back to the store and i had other customers smell the belt and they even said it smelled moldy, I ask for the manager and she smelled the belt she said it smelled like leather. First of all a refund is not just customer satisfaction. Second of all i don't appreciate being lied to, is this how you treat all your customers. Even one of your employee's said it did not smell like leather, it smelled like mold. You should make her the manager cause at least she was honest about the problem. Im going to contact the health department about moldy smells in your store. If store manager told me the truth and i would of just took my refund and that would of been it. But after being lied to i want complete customer satisfaction. P.S. The manager had a lousy disposition like i was bothering her of this problem. How are you going to resolve this issue especially the embarrassment i went through i had to leave my family function early cause you don't check your products thoroughly before putting on display. Dissatisfied Customer.

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CathySalisbury, NC

Reviewed Jan. 5, 2009

My daughter's husband is a Captain in the US Air Force. They are stationed at Sheppard AFB in Wichita Falls, TX. Our first grandchild was born 9/12/08. All their family lives in NC. They came in for the holidays and several belated baby showers. My daughter was registered at several stores, Target being one. She has received many clothing items that are too small for her son. Today she attemped to return the items to Target. When she tried to look up her registry, she found out that it had been deleted after 90 days. The local store gave us numbers to call for registry as well as the corporate number. She got no where with registry. It is corporate policy to expire a registry after 90 days and they cannot re-instate it. We called corporate and got some guy in India. We know it was India, we asked him where he was located and if he was truly a representative of Target corporate office, to which he replied 'yes'.

We spoke to six different people at various levels within Target and they all told us the same thing. Without a receipt, we're up the creek!!

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BarbaraCoral Springs, FL

Reviewed Jan. 5, 2009

I had purchased a Christmas gift (set of dishes) for my sister when it went on sale in September thinking I could save $10. It ended up she didn't like them once she found out exactly what they were and was able to find some she did like at Wal Mart for a lot less.

I went with her to return them in the event there was an issue and they had to credit the card used. Never did I think they wouldn't take an item back when accompanied by the original reciept! Since the receipt had expired they would not do anything for us but wish us a good day! The item had been purchased more than 90 days prior to the attempted return and in the world of Target that is expired. They were also adamant in explaining that they couldn't do anything because the item was worth more than $35! I don't know if it had been under $35 if the receipt would still have been irreversibly expired but it seemed to have some important factor as far as the Target Manager was concerned. I left the store furious and decided to try again today at the store I always shop at and where the dishes were purchased. I took with me all receipts I could find of purchases I had made at that Target since I bought the dishes in Sept and the address of the consumer affairs web page with all the complaints regarding their return (or lack thereof) policy so they could check for mine. I was very nice in the beginning explaining I bought the item early and had the receipt and was even willing to take store credit in lieu of a return to my debit card. It all fell on deaf ears! Katie just kept repeating the policy and refused to even offer an apology. She just flat out refused to do anything for me; if there is one thing I know from my work experience is that there is always a way around everything especially when it is to keep a customer. I have worked in hospitality all my life and have seen some crazy customer demands that define ridiculous beyond anyones wildest imaginations, I thought my request was pretty straight forward and valid. No luck, over a $60 item and 20 days over the receipts expiration date they have lost a customer for life. I will never shop there again and will make sure everyone I come in contact with will hear that. I am amazed at the triviality with which they regard their customers and total lack of value they place on us! I hadn't had a reason to experience their gross lack of customer appreciation in the past but now that I have, I am totally turned off to them.

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PatriceLexington, KY

Reviewed Jan. 5, 2009

My son was purchased two of the Spike the Dinosaur toys for Christmas. Although I had purchased two Nintendos from Target for Christmas gifts along with all of my kids other gifts, they refused to take back the Spike the Dinosaur due to lack of a receipt. I had merely asked for a store credit or a credit to my Target account. I talked to 8 different people who stated the store policy over and over. They are like machines. The policy makes no sense. Not only is Spike a hot gift but Target on-line is currently out of the item, and I'm sure they could use the merchandise. This is not the image Target projects. I do not plan on shopping there in the future. It is very disappointing.

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SonjaCedar Hill, TX

Reviewed Jan. 5, 2009

I am a foster parent and my son received a Digi Leap Frog game. It was a hassle to try and download and get it working, so he wanted to return it. He always wanted a handheld PlayStation game. When I tried to return the Digi Leapfrog, priced at $89.99, the clerk stated she could only give me a credit for $35.00. I was outraged that the computer pulled up the item for $89.99 but would not give me the amount of the actual worth. I, again like others, will never purchase anything over $35.00 from Target ever again!

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KevinTampa, FL

Reviewed Jan. 4, 2009

Went to Target to return an item I received prior to Christmas that I already own. Got the runaround from Target about how the policy is 2 returns per 365 day window w/o receipt and item limit must be $35. My item price in the store was $39.99 but on Target.com was $34.99. Customer service agent rude and advised return policy only applied to in-store price and because it was over it, she could not do anything. I even offered to accept a store credit for capped amount of $35 even and she said that was not possible.

Let me get this right...I return an item, which they can re-sell and make money on plus they give me a store credit which can only be used at their store (generating more sales exclusively for them) vs. alienating a customer to shop with them and not getting any more of my money and the negative press of me telling at least 10-20 friends and family (and now anyone in the world who reads this website). Would have taken $35 credit and been completely content but guess the folks at Target have another direction...Wal-Mart here I come!!!

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ValerieMansfield, TX

Reviewed Jan. 3, 2009

I have never encountered such a ridiculous return policy as the one Target has in place. I have never felt it necessary to voice my concerns about a retailer until today. I went into Target to return a Christmas gift. The total return cost was $40.03. Since I did not have a receipt, they would not return any items over $35.00. So the employee split the returns up. She returned one item (pajama bottom) and when she went to return the other item (pajama top), she said I had already used my two returns a year. If it was not for the kindness of a stranger who returned it for me after listening to my conversation with the manager, I would have half an outfit. That other customer said she would not shop there again either. When I asked where the policy was in the store, the manager stated nowhere. Not on the walls by customer service, not at the check-outs, not even on the receipts themselves. Had I known, I would never have done my Christmas shopping at Target. I would have warned my family members as well. To note also: the guy ahead of me got stuck with his son's Christmas gift from a relative who did not keep the receipt. Now he has two of the same thing. I will not shop there again!

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DawnSmyrna, TN

Reviewed Jan. 3, 2009

12/31/08: Went to exchange a Christmas gift but didn't have gift receipt. Customer service rep (Mike) was rude. I was told that since the purchase was $35.69 (69 cents over their $35 limit to return with no receipt), I was stuck with the item. NO refund, no exchange, no in store credit. I asked for a manager. Meg repeated the same story. I asked for the General Manager's name and she stated he was not in the store. I repeated my question. She stated that he would say the same thing.

By this time my blood was boiling.... I leaned over the counter and repeated my question of the manager's name. She reluctantly said Phillip. I called the store, but there was no answer. On Monday, 1-5-09, I intend to call Phillip. I will NEVER shop there again.... I spend between six and 10 thousand a year there (groceries, clothing, everything....) I will shop at Walmart in the future.... much better return policy. I have a wish for 2009 for Target. I hope you go out of business due to your poor policies and poor customer service!!

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LisaCollierville, TN

Reviewed Jan. 3, 2009

My husband purchased a printer for $89 at a local Target as a Christmas gift. Of course, like most men, he tossed the receipt. When the printer didn't work, and I attempted to return it (for a store credit), I was informed of Target's ridiculous return policy in which no item priced greater than $35 could be returned, exchanged, etc. Two other customers next to me were experiencing the same problem, one with a toy that was priced $40. He asked for a manager (Brian), who reiterated the policy. The man next to me with the $40 toy asked for $35 back, and was told they couldn't even refund a lesser amount. Now, in all cases, the cashier's acknowledged, after scanning the items, that they did, indeed come from Target.

Now, I've shopped at Target for at least 13 years and have never been made aware of this ridiculous policy, or had this occur while returning items. I was so aggravated at having dragged this printer into the store, that I went home and pulled up my bank records from 2008, and my AMEX summary. In 2008, we spent just a little over $8300, that I can track. And, over an $89 printer, I will never shop there again. This policy will cost Target customers, and given time, they will go the way of Kmart. I will be blogging about my boycott, and making everyone I know aware that if they plan to spend more than $35, they need to go somewhere else to do it. I really think that there should be some class action lawsuit against this company. I certainly would participate.

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Mrs.Leeds, AL

Reviewed Jan. 2, 2009

I Christmas shopped for two hours, and they rejected my check. I have never been so humiliated. They treated me like some kind of criminal. I had plenty of money in my bank. I had shopped at stores in the area earlier that day and I shopped at others after leaving their store and no one else rejected my checks. The amounts were all just above $100. As a matter of fact, no other store has ever rejected one of my checks. Then their employees were horrible. They were snippy and rude. The only way I went back to that store was to use up a gift card and I was careful to keep it right to the penny. They will never get another cent of my money.

Both of the last two times that I went into their stores, employees were rude. One older employee, when I turned a corner and apologized for surprising her, said "Why don't you just run over me!" and marched off in a huff. What a nut. I have a lot of friends who have also chosen to not shop at Target stores. Most of their complaints involve the low class employees too. One friend went to return a game system that didn't function, with her receipt in hand, and only days after she purchased it and they treated her terribly. Target is the worst store I've used and I love to shop.

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TeresaGulf Breeze, FL

Reviewed Jan. 2, 2009

I tried to return a Christmas gift to Target today only to find out that they would not take it back. I had already made two returns in a year's time with no receipt. When I asked about Christmas returns, Customer service was very rude to me saying that they had to keep up with their inventory. What does having no receipt have to do with their inventory? I too will definitely limit my purchases made at Target.

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BrendaTallahassee, FL

Reviewed Jan. 1, 2009

I shopped in Target on Nov. 28, 2008. I bought $318.90 worth of merchandise for my son's Chanukkah presents. My son picked out a comforter he wanted. I realized after he opened his gift during Chanukkah that we picked up a twin size instead of a double. I looked everywhere for my receipt but could not find it. I knew I had paid for it with my debit card so there should not be a problem since it was within the 90-day exchange period. When I first went to the store, they told me they could not find any record on my debit card proving I had purchased the item and would not exchange it. I went home and found my bank statement proving I had made the purchase.

The girl finally told me she would give me a gift card for the item. As I was walking away I realized she had given me a card for $35.00. I knew the comforter sold for $59.99. I thought maybe it had gone on sale. I went to the shelf and the price was still $59.99. I took a twin size and a double size which was the same price back up to the same person at the service counter. I told her I wanted to purchase the double size comforter that it should be the same price as the one I returned. She refused to swap the item and charged me an additional $26.86 for the item. I feel this was completely illegal. They should not be allowed to treat customers this way. I know I will never do business with them again. I want the world to know their business practices. It seems with as bad as the economy is and how competitive businesses are to stay in business, they should not be turning away good customers. I'm sure they have a way of reprinting my original receipt with the date I provided them from my bank statement.

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RogerPhoenix, AZ

Reviewed Dec. 31, 2008

I bought a sweater for my mother for Christmas and it turned out to be to large. I returned to Target and after finding the same one in a smaller size I went to Customer Service to exchange it. The kid there, Scott, told me I would have to pay an additional $5.41 because I had bought it on sale and it no longer was. When I told him I was only exchanging, he said it was the policy. So, had I returned it for a cash refund, would he have given me the amount equal to the current price? I doubt it. I'm done with Target and will shop at Walmart. It is a longer distance to drive, but I doubt if their return policy is as customer unfriendly.

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KarinaLivermore, CA

Reviewed Dec. 31, 2008

I went to Target to return a gift without a receipt. I was told that they would not return items over $35. However, as an attorney, I know that Civil Code Section 1723 requires a seller to conspicuously display their refund policy with signs posted at each register or on each item. No where does it state that policy. Also, only on the back of their receipt does it state no returns without a receipt. They are in violation of the Consumers Legal Remedies Act through their deceptive acts in the sale of goods to consumers. I plan on calling their legal department, and I encourage everyone to do the same.

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TonyColorado Springs, CO

Reviewed Dec. 31, 2008

Now I'm really freaked out here!! At around 8-8:30-pm on 12.30.08, I was simply looking at some toys down the toy aisle. I noticed that the Hot Wheels cars were extremely full. I mean they had not seen this kind of full Since last summer! I know because I've been shopping this Target for over-10-years!!! These toys weren't even close to being this full for Christmas... No toys were filled or even ordered for Christmas. We all had to go to Walmart to shop for Christmas... Okay enough of that. I hope you get the point on how full they were.

I was trying my best to be careful so none of them fell off the pegs. But, Since they were so full, Three pkgs had dropped to the shelf right under. Plop-Plop-Plop, they went. All three on the shelf. So I shift over to the right-of the display because I noticed that there was some more stocked on other pegs That didn't have what product belonged there - out of stock on all toys. So there was even more Hot Wheels on all kinds of pegs... Before I could even begin... JODIE-THE MANAGER IN CHARGE (This is what she informed me) Walk over to me and said" PICK-THEM-UP!!"

I looked over to this person and I replied," Oh, you go ahead. I don’t work here." Then she muttered under her breath, "**." I said, “Excuse me?" She then looked right through me and said again, "YOU HEARD ME, YOU **." She then said, "IF YOU CAN’T PICK THESE UP, DON'T COME HERE NO MORE!" Now, keep in mind... there was only three pkgs. that had dropped to the shelf. Now I've been in the retail management business for over-28-years-Grocery. I have never in my life had the nerve to TELL One of my customers "to pick that up! and if you don’t… don’t come back! I'm Jodie the manger in charge and there is no one else here you can talk to" - wooo - she had really concerned me!?

Now to add even more insult to error - She starts walking towards me when she is having this fit. I demanded very sternly that she "GET AWAY FROM ME AND LEAVE ME ALONE NOW"! She did. And then I listened to Jodie call somebody to escort me out of the store??? What the hell is going on here? How embarrassing. I'm 50-yrs old - a grown man - and I can’t walk into this store without worrying that for gods sake something may fall down from the shelf - which I didn't even touch - and then get attacked verbally by an ill trained idiot!!

Here comes your security guard running back towards JODIE. I've already started walking to the checkout... Yes, I had some toys to purchase... about $20 worth. I then hear Jodie spew out across the aisle - there he goes. All your customers gawking onward toward me like I just did something really illegal? Before I walked past Jodie, I looked to see her name badge. She said, "My name is JODIE. I'M THE MANAGER." I told her that she is fired!!! AND I BELIEVE THIS IS WHAT YOU NEED TO TELL JODIE. I've been a faithful customer at this store for over-10-yrs. This was the most disgusting incident ever. JODIE told me there was NOTHING I could do about this?

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TanaraBrooklyn, NY

Reviewed Dec. 30, 2008

I am writing this letter to express my deep disgust of the lack of professionalism and poor customer service that is issued at the Gateway Mall Target located in the Spring Creek section of Brooklyn, NY. On December 29th, 2008 I went to this location in search of an item that is not usually in stock but I thought I would try since I was in the area and while in the store I thought I would browse the post-Christmas sales and savings. While in the house wares department, I noticed a sign â€œ75% or more off original price, discount taken at the registerâ€?. I decided to scan the items I was interested in before going to the register as to not have an issue when I did go to cash out my purchases. The original price for all 4 items was $19.99 but only one had a clearance sticker with a price of $13.98. I inquired about this with a floor representative and was told to take the items to the guest services desk and they could help me out. Before going to the desk, I took a picture of the self I found the items on and the fact that there was more of the same item still neatly stacked on the shelf.

When I got to the desk, I calmly explained the situation to the young lady at the register and she then called for a team member from that department. After about 10 minutes, a young lady emerged stating her name was Latasha or Natasha and that she was the manager. I again explained the situation and also noted that there were more of the same items on the same shelf in the same location under the same sign (see attachments). She scanned the items and all 4 rang up as $13.98, just as they did when I used the scanner in the department. She informed me that they were all different and they were all discounted already (remember, only one of them had a sticker thatâ€™s out of eight on the shelf). The manager informed me that maybe another customer placed them in the wrong spot, which I would have understood if it were only one or two and not neatly stacked on the shelf. I asked her if they were all different to please show me which one was 75% or more off the original price to which her response was â€œno, I donâ€™t have to they are all different and they were in the wrong spot I am not reducing itâ€?. I immediately asked for a manager over her; to which she informed me she was managing the store that night and she was the one in charge over the whole store. I asked her to call an officer to mediate and she tried to have me removed and walked away from the area. After explaining the situation to the officer, he informed me there was nothing he could do and that if she is the manager thatâ€™s just that no more to be said about the situation. I took the items went to the department to find out her name and just made the purchase as I KNOW that if I waited for another manager the sign would have been moved and the items gone. My issue here is the following: â€¢ How do you tell a customer that the price is wrong and the item was misplaced without providing some type of proof? â€¢ Even if it was misplaced by WHOMEVER, no customer is going to neatly stack eight or more items of similar type on a shelfâ€¦ just not going to happen. â€¢ Instead admitting the mistake on behave of staff, I was made to feel as if I was the criminal who placed all these items on the shelf (NEATLY) under the 75% off sign just so I could pay $5.00 a piece for the items instead of the alleged reduced price of $13.98. (Picture was taken after I placed 4 items in cart and 2 other ladies took a few from the shelf) How is a customer to determine if something is priced correctly if: â€¢ No price tags â€¢ Items placed in large quantity in the wrong place â€¢ Non-specific signage I have many more issues with this store location as well as many of my neighbors. No one speaks on it because they feel as if nothing will be done anyway. Since this location has opened it is the worst Target I have ever been in. â€¢ Shelves empty or poorly stocked â€¢ Shopping carts of restock blocking isles â€¢ Team members congregate and hold conversations using obscene language â€¢ Broken scanners in the departments â€¢ Team members cannot be found to assist within departments â€¢ Inappropriate and unprofessional behavior from team members â€¢ Unwillingness to assist consumers, always just pointing customers towards a location instead of actually helping with the search I know t it would seem as if I was bringing up these issues because I am bitter about my personal situation with the store, but it is so much more. I have on many occasions wanted to say something about this store but just chalked it up to â€œthis is what they do in our communities, second rate service/productsâ€?. I would hope that I could receive a resolution to the situation that occurred on December 29th, 2008. I do know that for me, that will be my last trip to this Target and may be my last trip to a Target store period. I expect to respected where I spend my money and to be able to shop with confidence in the merchants of my choosing.

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TedErial, NJ

Reviewed Dec. 30, 2008

The two day sale flyer for the Friday and Saturday after Thanksgiving advertised a 2 gig thumb drive. It clearly says the price is $8.88 and includes 40 free prints. The website said the same. I went to the store and the package has the same information. It was a special deal between Target and Kodak and has the information printed inside the plastic package. â€œ40 free prints. Who doesnâ€™t love free? 40 prints for you, from Target.â€? You canâ€™t get much clearer than that! It also said â€œSee coupon inside for offerâ€? but you canâ€™t get to that unless you cut open the plastic package. I assumed it had some unimportant details such as expiration date.

Upon reading the coupon which was hidden inside, it turns out that this offer is not for 40 free prints. The coupon clearly states you receive 40 â€œfreeâ€? prints with the purchase of 40 or more. This is NOT free. This is buy 80 for half price. I donâ€™t think Iâ€™m being overly picky here - this is very misleading and quite wrong. I called customer service and spoke to a supervisor who took my phone number then put me on hold to research my complaint. After a few minutes, their system hung up on me. Since he had my phone number, I assume heâ€™d call me back but he never did. I called back and finally got someone who took three tries to correctly record my phone number. I donâ€™t know what she was doing for several minutes but we never even got to my problem so I asked for someone else. That supervisor told me there was nothing she could do except for me to pay for the 40 prints and send her the receipt after which she would send me a store credit. While better than nothing, this is a lot of unnecessary effort on my part. I also have to trust I eventually receive the credit. What I wanted was some way to go to the store and get my 40 free prints without the hassle. But they donâ€™t know of any way. It took me 45 minutes on the phone to find this out. Since it does not seem to be possible to communicate with anyone higher than customer service by phone, I wrote a polite letter to Gregg Steinhafel, President, asking how I could get the promised 40 free prints. I gave my address, phone number and email address.

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TammyWinchester, CA

Reviewed Dec. 30, 2008

The maximum value of items without a receipt to $35. This is wrong and I am urging that this policy is changed.

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KellyCharlotte, NC

Reviewed Dec. 30, 2008

I purchased a PS3 game on 12/12 for the sale price of $49.99 on 12/27 it was on sale for $39.99. I took the sale ad and my receipt into the store to get the price difference. The employee at the electronics counter was not sure but didn't think they could give me the price difference. He called the manager, she came over and said it has been over two weeks since the purchase and cannot give me the price difference. I asked her where that policy was written on the receipt. It was not. And it was not posted in the store. She said she thinks it is on Target.com. I told her I didn't buy the item on the web, I got it in the store. I also said the other competitor stores give you 30 days to get the price difference if an item goes on sale from the date of purchase. Needless to say, I didn't get angry, I simply left my cart of groceries and other items in the store and told them I wouldn't not be spending my money at Target anymore. I have had a horrible time with returns and exchanges this past year. I've read through the complaints and I have experienced the same issues. Target is not a customer friendly store and I will take my business to Walmart down the street. They could have made a profit of $100 by giving me the $10 difference that day but choose not to be customer oriented.

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DebbieOviedo, FL

Reviewed Dec. 30, 2008

I received a robe as a gift which did not fit. I wanted the same color, which another Target store did not have, so I exchanged it for a second color; oddly it rang up less expensive. The next day I found the color/size I wanted in the perpetrator Target store down the road and attempted to exchange it again. I was willing to exchange it for the original price paid (not the odd low price) but was consistently told I could not because that store's price was $1.68 more! The young man at the customer service counter just kept repeating that the computer won't let me so I asked for the supervisor. This woman should not work in retail! She wasn't listening to me at all and also just kept repeating that the computer won't let her and that no item can be exchanged if it has a different number; I had to point out to her that the same item in different colors/sizes all have different numbers! I was so furious by the time I left that I told them to keep all their robes and I would shop elsewhere. This supervisor clearly did not care! I went to the car and called the store manager, who was just as robotic as the other employees. Evidently even a STORE MGR does not have $1.68 worth of power/authority!

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VanessaCollege Station, TX

Reviewed Dec. 30, 2008

I tried to exchange pants bought at Target of another size. The pants are Target brand and are not sold at any other store. I did not have a receipt. They wanted to give me a gift card to do the exchange with the value of the card being 33% lower than the price of the pants. They refused to do an even exchange for their own product.

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JillianDelray Beach, FL

Reviewed Dec. 29, 2008

I received a few clothing items for for my 9 month old as a Christmas gift from my in laws. They did not fit so I needed to get the next size up. I was told by the cashier that since I had returned something without a receipt this year I would not be able to return the items. I advised the manager that it was a gift, that I could not retrieve the receipt, and that I do not mind a store credit or taking the lowest sale price. He advised me to call the customer service line that could not possibly been in this country and they were very rude and unhelpful. I spoke to 3 alleged managers and they all kept on repeating the store policy of no returns without a receipt. I am very upset with this policy especially because I receive a lot of gifts because of the new baby and I do not always get a gift receipt. I used to shop at Target at least 3 times a week. They will not definitely be losing my family's business and many of my friends and hopefully whomever else reads this. Shame on you Target-- you just helped Walmart do a whole lot better!

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AllenBroughton, IL

Reviewed Dec. 29, 2008

I purchased a Latte Communications 8GB MP3 Player - Ice (LP-ICE8GBSLV) for $106 incl shipping via Target's online order system on Dec 18th 2008. According to their website any purchase by Dec 18 would be delivered by Dec 25. I received a UPS tracking number from Target telling me the item had been shipped on Dec22 - not within the 2 day shipping promise made on the website. I monitored the tracking number via the UPS website over the next several days - each time UPS tracking indicated they had not received the package for delivery while the Target website showed the item had shipped. Finally, on Dec 29, I called Target and learned that the item had never been placed in UPS hands for delivery and Target could not tell me when or if it ever would be delivered since the item was no longer available!!!

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AlysonLoganville, GA

Reviewed Dec. 29, 2008

In November, I purchased a Crosley Record Player from Target. It was a Christmas gift so it was not opened until Christmas Day. When we tried to set up the unit, the record player does not work properly. My mother in law tried to return the unit to Target but as she did not have the receipt or the credit card it was purchased with, they would not take it back. I purchased the unit but apparently mis-placed the receipt. I paid cash for the unit so they cannot look it up using my debit or credit card. I have talked with the c/s rep, store manager and a c/s rep at the corporate level and no one will do anything to help us. The only thing I was told was to not pay with cash any more. I wasn't aware that it had becoming illegal or bad to pay with cash! They have basically taken our money, given us a prodcut that does not work and will do nothing to help us. In essence, they have stolen our money! WE have contacted the manufacturer of the product and hopefully they can help us resolve the matter. Target has lost a customer for life. While I am only one person, I will do what I can to get the word out and hopefully they will start to loose customers until they fix their return policy. We did not want our money back but only wanted to exchange the unit for one that worked. I don't think that was asking to much.

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KeithTorrance, CA

Reviewed Dec. 29, 2008

My daughter got an IPOD Shuffle for Christmas from a Secret Santa. She already had one so I wanted to EXCHANGE it for other items. Not knowing where it was purchased I first went to Best Buy and they told me they would be willing to give me an in store credit but, from scanning it in their system, they could tell it wasn't from their store.

I was on my way to the Apple store for something else so I thought I would try them. They told me that it wasn't purchased from Apple but that it was purchased from Target. So I went to Target to exchange it (I had been to Target twice earlier that day to purchase other stuff including a DVD player) I went to the return counter and told them my story and that I just wanted an in-store credit as I already had items picked out. (I want to mention that this was a SEALED IPOD, never been opened) They didn't even scan it to see if it was theirs they just said that without a receipt they couldn't do anything for me. I asked to speak to the manager (there was another customer who also wanted return something and they told her that they could only do it up to $39 as a courtesy, she said that although her item was more she would take the $39 they still said NO.) The Manager just told me the same, It said that it was the day after Christmas and all the other stores had some policy of return different for the holiday. He said they didn't and that I should go back to the giver and get a gift receipt. We, the other person with the return and I, said that that was not proper. He told us that social ethics have changed and to get a receipt and there was nothing he could do. THAT WAS POLICY. I then left but before I did I returned all the items I had purchased that day (including the DVD PLAYER) and informed them that I would not shop their again, He said ok. I then called customer service and just know I got someone in India, They sounded so helpful even repeated my concern, so you have an IPOD Shuffle that you got for Christmas that is still sealed and want to return it? This sounded promising, she had an upbeat voice an seemded concerned. I said yes, but I just want to be able to exchange it for other products. She said (very cheerfully I have to add) I'm afraid with out a receipt you can't return or exchange it. I then asked to speak to her supervisor. She gave me to her and I told her the story, she repeated it back to me. Again had my hopes up only to have them shattered once again with the same song and dance. I asked to speak to her supervisor and she told me to call back during business hours and gave me a case number. On Monday I called back and gave my case number and they transfered me to a supervisor, no longer in India as the accent had changed. She did the same thing, even went further to ask me the ICD number on the IPOD, and again sounding hopeful she shot me down. I asked for her supervisor and got KEN. Before I told him anything I asked did he have any power to change help me, he said NO. But he did tell me that he was my last supervisor I could talk to.

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MelanieRichmond Hill, GA

Reviewed Dec. 29, 2008

I had made a purchase at the Target Store(14065 Abercorn Street, Savannah, GA. 31406)on December 19th, 2008. My purchase was a Wii video game for my husband for Christmas.

Later on the week I decided that I was going to return the video game because I saw one somehwere else I wanted to get him. So I went into Target on December 24th, 2008 and returned the video game for $53.49 and they asked if I wanted to put it back on the debit card that I used and I said yes. They said that because of the holidays that it would take 24 - 48 hours to post to my account. I got onto my financial institutions website today to see if it had posted and it shows on my statement that it posted once as a refund and then they charged my account again for the $53.49. I called Target to see why I had been charged again after the refund and they said to come down to the store that a lady by the name of Crystal Taylor would take care of it for me. So I drive 20 miles to Target to see Crystal Taylor and she looks at my receipt's (original and refund receipt), and then she goes to the team member office for a while and then comes back and gives it to one of the associates (her name was Susan)(works at Customer Service Dept). She sits on the computer for a while trying to find the purchase/refund on their computer system and no luck, so she leaves for 5 minutes only to come back and say they can't do anything about it. When she came back I asked her why can't they help me or credit my account? She says because the Coporate office thinks that I bought another game or something else for that same amount and now I want to get my money back. I was furious. I wouldn't be that dumb to walk in there and want money back if I knew that I had made another purchase for the exact same amount -(Mind You)!! So it came down to her handing me a card with Target Guest Relations on it. So I called the number on that card and everyone I spoke with was rude and inconsiderate. I asked for a Supervisor and the person I was speaking with didn't want to give me a supervisor, he said Oh the Supervisor will tell you the same thing I told you. His name was Shawn with Guest Relations. I finally talked to a Supervisor and he was even more rude. They do not know how to treat customers.I was very offended because I felt like I was being accused of trying to steal from them. I am filing a complaint with you because I don't wish this type of service on anyone. I still don't have my money back and now I have to take it to my financial institution which is USAA and my husband who is in the Military will get it squared away for me. He is equally frustrated with the situation. Thanks for your time.

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BradleyCharlotte, NC

Reviewed Dec. 29, 2008

We odered a bedroom suite from Target.com ( $3100). Upon delivery, all paperwork showed we ordered a king size package, and a queen size bed was shipped to the delievry company. I contacted target that day, where, I was told several days later, that a replacement would be shipped between Dec 8-17th. As of my call to them on Dec 22- and being on hold for 1 hr, I have yet to hear back from them, and have had NO, absolutely, NO contact from them on my order #. They have not met up with any argreements they have made with me. I expressed my time commitments that i have had to do because of them ( time on phone- time away from work for the delivery) and also the fact i purchased a mattress the day before the set was delivered, just for this KING size bed.

Right now- still no word from Target.com.

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ConnieSt. Louis, MO

Reviewed Dec. 29, 2008

I bought 275.00 worth of products at your South County Store. I had a $15.00 coupon and the girl forgot to scan it and she put it in my bag. When I went back in to ask her, she told me she could not do anything because she already rung me up. I did not have time to go to customer service, becasue I had to pick up my children from the movies. When I went to return stuff, they gave me a gift card! My check had cleared. When I bought some other stuff the guy charged me twice for some cleaning products. What is going on with your store not honoring your copuons and oer charging and giving gift cards for checks that have cleared. Please contact me so we can clear this matter up! 314-544-5788 I would highly appreciate a call so I can continue to be a Target shopper!

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MarioScottsdale, AZ

Reviewed Dec. 29, 2008

My son gave me a digital photo frame for Christmas. I put in a couple of pictures and they are stretched and distorted looking. There is not a way to correct this on this model. So I went to Target today with the intention of returning this model and buying another that had the feature I was looking for. I was told that since I did not have a receipt and the item cost more than $35.00, there was nothing that could be done. I couldn't believe that and asked to speak to a manager. The manager, Scott, told me the same thing, so I asked to speak to his manager, Michelle. She told me the same thing and said that I could call the 800 number for customer service. After reading all the complaints on line with people writing of similar problems and not getting any satisfaction, I realize that calling the 800 number will only serve to further infuriate me. There are 2 competitor stores that have a consumer friendly return policy, so why would I ever purchase anything ever again at Target? The answer is simple - I won't. In today's horrible economic climate with stores closing daily, it makes no sense to have such an unfair return policy that will accomplish nothing more than lose customers who up to now have been loyal supporters.

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WilliamVineland, NJ

Reviewed Dec. 28, 2008

sunday circular has wii fit board ad for 89.00 quantities limited .. according to the store clerck they have not recieved any and do not know when they will .. same responce from customer service.. if you ad something shouldn't you have at least one

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JanineWarren, MI

Reviewed Dec. 27, 2008

I am dissatisfied with their return policy like so many others. I tried to return Christmas Gifts. The toys were not opened, price tags still on them and I had the receipt. The problem? The receipt was more than 90 days old. I shop for Christmas early and always save my receipts in case something must be returned.

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DanaBirmingham, AL

Reviewed Dec. 27, 2008

I have a charge of $27.47 on my account but the order that I placed was never completed or delivered.

I would like a credit of the $27.47 ASAP. Someone please call me with an explination @ 205-492-5510.

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JanAustin, TX

Reviewed Dec. 27, 2008

I received a Kitchnaid 3 speed hand mixer for christmas. It was from an out of town friend. The one i actually wqanted waws on the target website a 7 spped tht was 2 times the price. I wnated to return the $37.99 mixer get a credeit and buy the new one and pay the difference online. I was told I had 2 returns using my drivers license over the past 12 months. I said it wsa a gift from out of town and jsut wanted a credit to use on the target online site and spend more money to get what i watned. Rebecca with quite a smirk on her face told me no since I made 2 returns over the last 12 months. I said I didintknow about thtq policy and she said it was an exceptions. I would also like to mention the return line was quite long and the majority of people were turned away with various exceptions. My husband was at the store next door so I got him to wait in the line all over again. When he showed his licence and sice he has never returned anything to target it whet through, until the price came up as $37.99. Again Rebecca oops another exceptions, it is over $35. Again I explained thatq I just wanted to order a more expensive mixer from them. She was more than happy to again turn us away. Thi is now aout an hour of torture in the returns dept at Target.

I have made it a point to do all of my personal and business shopping at target this year to funnel business to them. I did notice that there were few people shopping at the target stores and thought I was helping out a little. My company purchsed alal the gift cards, toys for employees children and the charity gift tree items from target this year.

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DianaOmaha, NE

Reviewed Dec. 27, 2008

I too am a victim of Target's return policy. I was floored when I was told I could not return a $100.00 gift I received from my nephew for Christmas. I explained that I already had a digital picture frame and did not need two. I told them that I had to return it to their store because it had their name printed on the box. I told them I would be happy to take the lowest sale price and that store credit would be fine too. They were completely unreasonable and would not do a thing to rectify the situation. My only recourse is to ask my nephew for the receipt, which Target knows many of their customers will not do or keep a very expensive item I have no use for. So Target wins again.... But maybe not, if enough people have this happen to them and pass it on to everyone they know maybe we can make a difference. I for one, will never set foot in their store again. Their are too many upstanding retailers to choose from who value their customers!!!!

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CherylEuclid, OH

Reviewed Dec. 26, 2008

My son received a board game as a gift this year from target. The game was not one that our family would indulge in and since it was a gift I didnt have a receiept I didnt think it would be a probelm to exchange the game for another game or something similiar, mind you I battle the crowd in the after christmas lines to take the game back when I got there I was told the game wasnt in the system so they couldnt take it back. Well I was never one to be brushed off so I called and spoke with a manager mind you all of these people were rude which caused me to get an attitude..after debating with this woman on the phone I asked for the Corporate office to which I called later in the afternoon..they werent any help and I know now why I DONT shop at Target. I will be sure to tell all my family, friends NOT to shop there. You do better going to Walmart, or Kmart. I plan on writing the CEO a formal complaint about this policy its ridculious!!! I have never heard of a store refusing to accept back their own merchandise. Target is a rip-off and its evident by their declining sales..I hope the word gets out about this chain and people will take their business elsewhere. I was never a loyal fan of Target anyway now Im not a fan at all!!!! and now my son has a game that hasnt been opened and I probably will donate it the the Salvation Army!!!

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DonnaChattanooga, TN

Reviewed Dec. 26, 2008

i went to target on highway 153 in chatt. tn to get a computer chair i thought my son wanted, upon checkout, i had the cash in my hand o pay for my purchaces, the cashier said if you apply for a target credit card today you'll get a discount, so, i said ok, still thinking i was just applying. then when i go to give her the money, she says you've been approved and the transaction was put on your card. i told her i wanted to pay cash (still holding the money in my handshe sail, well it's already been put on your account and you'll have to go to customer service to pay cash. so, i did. i paid cash, got my receipt and left, well my son did not like it so i take it back, they tell me they woud have to credit my account. i said I PAID CASH FOR THIS!!). they said , well the only thing they could was to give me a gift card. now, this is noT RIGHT WHEN I PAID CASH IN THE STORE BUT ALL THEY CAN DO IS GIVE ME A GIFT CARD! AS FAR AS I'M CONCEREND, THEY BCAN PUT THEIR CREDIT CARD UP THEIR -------)

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DonaldMesquite, TX

Reviewed Dec. 25, 2008

On 12-24-2008(around 2:30pm) my wife and 2 kids went to Target store(electronics dept) in Mesquite, Texas to buy camcoder. As a consumer I had questions about the camera we were interested in. There were two sales rep in the area; one African american female and the other was Latino.

This camera had 1Gb recording capacity. My first question was; how long can you record on built in memory, I asked African Amercian sales clerk. she couldn't answer so she turned to the male clerk about the info I needed. He answered $119.00, I repeated my question that I wanted to know how long the video recorded not the price; the clerk obviously didn't know and gave me false info that it can record for an hour, later I read on the description card that it can only record 30 mins. My wife and I noticed that the male clerk clearly had an attitude. Didn't wanted to help us. I needed more info and asked for help. We were totally ignored and the clerks clearly helped all the customers who came after us. We instantly knew that this wasn't right. we used to have handicraft store so we know all about the customer service. My family and I waited for approx 20mins hoping somebody would come to help us. When nobody came I asked for help again and The male clerk said something negative which I didn't hear clearly. I guess to get rid of us the African clerk told us the camera was sold out. I asked her if she knew the entire time that camera was sold out why she didn't inform us when we started asking questions. She didn't have any answer. We were so upset and hurt, so we left. We know precisely why the clerks ignored us is because of our South Asian heritage.

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VeronicaSugar Land, TX

Reviewed Dec. 25, 2008

I had ordered an item online for my daughter the day after Thanksgiving a Fly Fusion Computer Pen. The item was on sale for $29.99 regular price for 79.99. I could not bet that deal so I orderd thinking I would receive by Christmas since I ordered it the day after Thanksgiving well the week before I decided to check the status since I was out of town the second week of Dec and the website stated the item would not be shipped till the end of January. I contacted them to clarify and they advised that the get directly from the manufacture. I advised they had them in the stores however they told me that they do not price match, I was shocked it's Target.com and Target stores I thought they were one of the same. They advised I could purchase the item in the store however it would be that of the store price. Or I could keep my order and wait. I decided to wait. Now here it is Christmas Eve Dec 24, 2008 and I get a email saying they have canceled my order due to they can not get from their sources. They have the item in the store. I managed to go the store last week and purchase the item at the 79.99 price but I wanted the 29.99 price that it was on sale with free shipping. This really put a damper on my Christmas this year and It almost put a damper on my childs Christmas. How Dare Target.com do this to consumers. I will never shop Target.com and I'm starting to think not to shop Target stores. Please review this case and I look forward to hearing from you soon.

Thank you Veronica

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TiffanyMtka, MN

Reviewed Dec. 25, 2008

I WAS DOING SOME LAST MINUTE SHOPPING ON THE 24TH DEC. AT ABOUT 5 P.M. STORE WAS CLOSING EARLY (6P.M.) BECAUSE OF CHRISTMAS. TO MAKE A LONG STORY SHORT I HAD MY WALLET STOLEN OUT OF MY PURSE AND WHEN I WENT TO MGR. TO REPORT IT HE STATED THAT THERE WAS NOTHING HE COULD DO AND HE FELT SORRY ABOUT IT BUT SAID THE STORE WAS CLOSING AND TO COME BACK ANOTHER TIME. MEANWHILE I FOUND OUT WHEN I CALLED TARGET VISA TO CANCEL MY CARD THE THEIF HAD USED IT TO PURCHASE OVER 1100.00 AT THAT TARGET STORE I WAS AT. MY QUESTION IS HOW DID THAT HAPPEN ? WHY DID CASHIER APPROVE TRANSACTION? DON'T THEY ASK FOR I.D. ? ON TOP OF THAT MGR SAYS THERE'S NOT MUCH HE CAN DO ABOUT IT. ANGRY TO SAY THE LEAST.

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SlSan Diego, CA

Reviewed Dec. 23, 2008

I ordered a (FLY Fusion Pentop Computer) from target.com on Black Friday for a deal of $29.99.

First, I was hoping the order would get delivered within a week. But the order confirmation mail said that the product will be delivered during after-Christmas. They could have mentioned that on the product website, before an order is placed!! Second, they sent me the wrong order number and I could never track my order online.

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KimberlyRaleigh, NC

Reviewed Dec. 23, 2008

My son used a gift card his Aunt had sent him for the holidays to purchase a PC game from Target. He was so excited about it but when we came home and installed it we realized it was an online game which we can't use. We IMMEDIATELY took the game and receipt back to Target hoping to exchange for another game we could use. We were told that because we had opened it they would not give us a refund or exchange. I talked to three different employees at the counter, then used their phone and talked to three different employees in the corporate office. While the employees I dealt with were all polite I was consistently refused any help. I am SO DISAPPOINTED in Target. I can't believe after all the money I have spent there over the years they would enforce such an UNFAIR policy. So now we are stuck with a brand new game that we can't use and Target just shrugs and says, Oh,well.... Needless to say, Target has lost an entire family of regular customers.

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HeenaBothell, WA

Reviewed Dec. 22, 2008

I had ordered 8 Christmas presents online at Target.com. Part of the shipment arrived and the other half was in transit. When I checked the UPS site to see when the package would be delivered, it would be after I have left town for Christmas. I called UPS to see if the package can be re-routed but was informed that Target would need to do that. When I called Target, both the customer Service rep and her supervisor told me it wasn't their problem and it's too bad the delivery was late. They were extremely rude when I tried to check if I could return the package since it was going to be late. Once again I was told it wasn't their problem.

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MariaStreamwood, IL

Reviewed Dec. 21, 2008

We bought a 4-pack of the Home Alone movies. The first one we put in kept freezing up. Number 2 was fine, but what's the point of keeping the 4 pack if at least one of them is defective? My husband called, told the service desk the situation and they said he could exchange as long as it's the same item. Fine. He went there as they were holding it.

When he got there, the Manager said they WON'T TAKE IT BACK BECAUSE IT WAS OPEN! My husband got hot under the collar because he even CALLED before he went there and now he is told he can't do it? Mind you, it is 5 below zero out here right before Christmas and my kids had their heart set on these movies. They even called security can you believe it? He got home and told me the story and I pointed out that even on the receipt it says, same item only if open. So, I CALLED. Talked to a female manager and explained, she said that we COULD exchange for the same item. And, the black manager my husband talked to was actually HER BOSS! I told he that since she knew the stores policies better than her, SHE should be HIS BOSS! I told her that unless he plans to drive over the movie to exchange it, I expect a gift card to be waiting for me when I get there if I have to exchange myself. I hate shopping there for toys, or electronics because their return policies SUCK!

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GordonBakersfield, CA

Reviewed Dec. 19, 2008

My grandson received a birthday gift from Target. There was no gift receipt in the box. The gift was inappropriate and I took it back to the store where it was purchased for a refund and/or exchange. The value of the gift was approx. $60.00. I was told that because the value of the gift was over $35.00, there was nothing that could be done. That was the store's policy. I tried calling a number the manager had given me and when I was actually able to talk to a live person, the same policy was repeated. We are now stuck with a Gift that will never be used. Target's return policy stinks. I will certainly think twice before purchasing from Target again. I am a VERY unhappy former customer.

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KarinRockville Centre, NY

Reviewed Dec. 18, 2008

I have been using their Visa credit card for years. I arranged for a payment to be made through their website at a future time. The payment was arranged. Target failed to process the payment and charged late fees and finance fees. I have never been late and never carried a balance. I tried to explain to multiple individuals that it was Target.com that failed to procees the payment, and I had no control over the matter, and they refused to listed. I canceled the account. Not worth having their card.

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BobGlen Arbor, MI

Reviewed Dec. 18, 2008

I am outraged about the doll that says, islam is the light. If you don't remove it from the stores I will never shop there again. I will follow this story to see if you make the right decision.

- Bob Jones

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EricMonterey Park, CA

Reviewed Dec. 18, 2008

I purchased 4 CDs that were all advertised in the add for $7.00 on Black Friday. The sale price and name of the CDs were also on the plastic dividers between the CDs. They charged me 19.99 for one of them. I also wanted to buy an electric razor that was also in the add for $7.00 off the original price. (Braun series 1) The razor was not only out of stock, but the store didn't have a display/skew#/or any reminisce of ever carrying the product. I brought this to the attention of the sales associate who also found it strange. She checked the back and explained that they didn't carry it, so she told me to go to the customer service desk to get a rain check. I explained the situation, and I received a rain check. But, when I found the razor two weeks later and asked them to honor the rain check, they gave me the hardest time saying, Oh, well we can't honor that rain check because they weren't supposed to give out rain checks on that day. I also tried to get my discount on the CD that was charged at full price, but a supposed upper-level associate said, Well, there were a lot of mislabeled CDs that weren't actually supposed to be on sale, so we can't give you the difference. I explained that, it's not the customer's fault if they falsely advertise or mislabel their products. So he asked me, Do you have the add?...from two weeks ago? Like I have a box where I save all the old adds for nostalgia. I just gave in and accepted a return, but at first they still wouldn't budge on the razor. I explained that neither the CD or the razor was my fault that they false advertised or gave me a rain check. I also explained that I was going to complain about it and they'd be losing a loyal customer over $7.00. The upper-level associate said, Fine just do it for him, to the customer service associate, then walked off in frustration. After returning $7.00 to me, I thanked the customer service associate and apologized for the situation, which I know I didn't need to do, but she rudely walked off also.

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PhilSan Jose, CA

Reviewed Dec. 17, 2008

Online price for Turbo Tax was $89.99. I clicked the button for local store and got the address 3 miles from my location. Went there, and it was marked $99.99. I brought it to the register, and asked about the on-line price and was told that that's before shipping or something and the store price is not the same. I reminded him that the online price included free shipping for that item. No good, it's $99 or nothing. I went home, double checked the web site, and sure enough, $89! Called the manager, complained, was told some story about the online advertised price is not the same as in the store....I told him that's false advertising, and he apologized and offered to sell me it for the web price. I told him I already found another copy at Costco for $79, too late, and too bad about wasting the gas and time visiting his store for the last time ever in my life!

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JanaHouston, TX

Reviewed Dec. 17, 2008

I ordered a Schwinn girls bike on November 11, 2008. I called back immediately and asked if the store would put it together and the gentleman told me NO so I told him to cancel the order as I am in Target all the time and I would purchase it there. He agreed. Cost of the bike $ 127.00 which

remains on my Visa card. I have called customer service several times to please remove as I never recieved the bike. They were so helpful but could not find the charge. On my card the charge is: Target 00009555 entered November 11, 2008. I will definitely send a copy to whomever as proof. The lady and gentleman absolutely believed me and said it sounded suspecious and would send it in as a company fraud and remove it from my card. I am a senior citizen 70 yrs. old and waiting to get that charge removed so I can return to Target and get my merchandise. I will never order on line again as it has been a nightmare. Please let me know if you need a copy of the $ 127.00 on my card and I will send it to you immediately!!! Thank you, Jana Arnold

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MichaelNew York, NY

Reviewed Dec. 17, 2008

I went to Target to develop a role a role a film from a disposable camera. When I returned to pick up my pictures I recieved someone else's photos. So when I returned the wrong pictures to see if they still had my photos I was told that they do not have my photos and they may have given my photos to another customer. All I was given was a $20 gift card and they said that is all that can be done about it.

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KimAltamonte Springs, FL

Reviewed Dec. 15, 2008

Received a Sony Book Reader as an earily Christmas present. Purchased on 11-26-08 and in the ad on 12-14-08 it was on sale for $30.00 cheaper. I brought my receipt in for a price match and was told they only do that if it's less then 15 days and I had missed it by a couple of days. I called corporate and got the same crap. Most companies have a 30 day price match. I was told I could return it and re-buy it. What a crock! They aren't even interested in taking a complaint about this. My credit card for them is hitting the trash!!

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HannahMesquite, TX

Reviewed Dec. 12, 2008

Here's another one of hundreds of complaints no one cares about...

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SandraAppleton, WI

Reviewed Dec. 12, 2008

On a recent Sunday at Target, I visited the service desk to return two items. After returning one of the items, I decided to keep the other item which was a man's hooded sweat shirt. I did not want to carry my Target bag around the store with the sweat shirt in it as I didn't have the receipt handy so I asked the service desk employee if I could leave it at the desk and pick it up after shopping. He replied that it would be in the bin that was used for "hold while shopping". I inadvertently left the store without the purchased item as I was not feeling well at the time. The next several days the weather was terrible and so I didn't immediately make a special trip to the store thinking this package would be held for me at least for a short while (a week or two). I went in tonight (Thursday) and on my way out asked for my package and they didn't have it. They said if someone does not claim the item at the end of the night it is put back in stock. I was very angry when I heard that answer. There was a book at the service desk that this event was to be recorded in but they could not find any record of this sweatshirt being left behind. My question is "What right do they have putting an item that was purchased by a customer back on the sales floor?" What kind of retail operation is this? I work in retail and when people leave behind things they pay for, it is kept for weeks with a note on it what day it was left behind and where it was found. It this how Target makes money? What happened to Customer Service at this store? I was told to look on the sales floor and try to find it. At that point I was extremely angry and it was 10:00 which was closing. I could not believe this was done to customer purchases and left my current purchases behind which I am sure will be on the sales floor tomorrow with the rest of the other people's merchandise that this store keeps and sells. These people at the service deck did not think any thing was wrong about putting people's PAID merchandise back on the sales floor for selling to other customers.

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SandraAppleton, WI

Reviewed Dec. 12, 2008

On a recent Sunday at Target, I visited the service desk to return two items. After returning one of the items, I decided to keep the other item which was a man's hooded sweat shirt. I did not want to carry my Target bag around the store with the sweat shirt in it as I didn't have the receipt handy so I asked the service desk employee if I could leave it at the desk and pick it up after shopping. He replied that it would be in the bin that was used for hold while shopping. I inadvertently left the store without the purchased item as I was not feeling well at the time. The next several days the weather was terrible and so I didn't immediately make a special trip to the store thinking this package would be held for me at least for a short while (a week or two). I went in tonight (Thursday) and on my way out asked for my package and they didn't have it. They said if someone does not claim the item at the end of the night it is put back in stock. I was very angry when I heard that answer. There was a book at the service desk that this event was to be recorded in but they could not find any record of this sweatshirt being left behind. My question is What right do they have putting an item that was purchased by a customer back on the sales floor? What kind of retail operation is this? I work in retail and when people leave behind things they pay for, it is kept for weeks with a note on it what day it was left behind and where it was found. It this how Target makes money? What happened to Customer Service at this store? I was told to look on the sales floor and try to find it. At that point I was extremely angry and it was 10:00 which was closing. I could not believe this was done to customer purchases and left my current purchases behind which I am sure will be on the sales floor tomorrow with the rest of the other people's merchandise that this store keeps and sells. These people at the service deck did not think any thing was wrong about putting people's PAID merchandise back on the sales floor for selling to other customers.

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MaryTurlock, CA

Reviewed Dec. 11, 2008

I visited the Target store in Turlock today, not expecting the experience and harassment I encountered. I came in to do my shopping for Christmas and to purchase necessary items, when one of your employees, Caroline harassed me after following me throughout the store. She approached me after I asked her to leave me alone. She verbally abused me and threatened me after insisting on knowing where I currently live. I live in Turlock therefore you tend to meet a lot of acquaintance after not seeing her so long I was deeply upset that she interrupted me by her vulgar attitude in a place where I used to feel most comfortable shopping I was so aggravated that I couldn't remember what I needed to buy and felt unsafe being there, I felt I needed to look over my shoulder in case she comes back to attack. After the incident I realized I cannot shop here and needed to get out there fast. I hesitated if I should drop what I had in my cart and leave but then after not seeing her for minute I thought this is my opportunity to go to the checkout stand and leave. If the line was long I would have left not buying anything. I immediately asked to speak to the manager on duty and the cashier asked why, I replied it is not your concern I just wanted to speak to the manager, I was too upset to explain. The GSTL came instead and radioed Dwayne after I responded to her the same. I waited a couple minutes and as I waited I felt more unsafe, so I decided to leave after I made my purchase and go to Wal-Mart to finish my shopping. I never thought that I would ever say this but I prefer Wal-Mart over target even though they were very crowded. I am deeply disappointed in the other team members not reporting this to their manager after being aware of this incident. I am sure if I had been responsive she would have definitely made good on her threat on physical attacking me in Target store.

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MatthewNew York, NY

Reviewed Dec. 11, 2008

We bought a Bionaire Humidifer for our two year old son at the Target in College Point in Queens, NY. We live in Manhattan and that is the closest Target (20 miles - about an hour and car rental or borrowed car needed to get there - nobody has cars in Times Square where we live). The water container in the humidifer was wet - as in, it had already been used. The Filter was FULL of black mold. It had already been used and returned and did I mention it was FULL OF MOLD!!!!!

I called the store to see if they could send us a new one or at least refund us over the phone and have us send it back to avoid the trip out there. NO. You must return it to a target. I then called the national help desk and got the same answer - though the woman was at least extremely nice, unlike the College Point manager I spoke to. Bottom line. NEVER SHOP AT TARGET. EVER. THEY SELL MOLDY HUMIDIFIERS TO BABIES!!!!

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DebbieOlathe, KS

Reviewed Dec. 10, 2008

I purchased a wii and several accessories back in June for a Christmas present. Today, I attempted to exchange some of the accessories for different accessories and games, the cost of which would have been about equal to the original purchase. Because the original purchase was over three months ago, even with the receipt, I was unable to exchange the items. They would not even give me a store credit. I spend hundreds and maybe thousands of dollars a year at this Target (this is where I buy my groceries), but I will never step foot in this or any other Target again. I have never shopped anywhere where they wouldn't at least give you a credit with the receipt.

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SherryWatauga, TX

Reviewed Dec. 9, 2008

I received a Christmas Wish List Catalog from Target in the mail. I went to the Central Target store in Fort Worth and the electronics manager would not honor the ad price. She stated she would put the camera aside and call corporate to see if she could honor the ad price. She stated she would call me back on Monday. I never heard from her, so I contacted the store and talked to Bryan (store manager), he stated he was not able to honor the ad price for the camera.

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JoanneHooksett, NH

Reviewed Dec. 9, 2008

On line ordering of Christmas toys. I ordered this morning a Sleeping Beauty Vanity and saw that the delivery was available in 2 weeks so therefore I ordered the item and only to find out at the end of my order that now the item will not be shipped until sometime between January 9-21. This is false misrepresentation in the availability of this item.

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ElizabethAmsterdam, NY

Reviewed Dec. 9, 2008

I received a gift for my birthday that my girlfriend gave me from a Target store. It was a pair of headphones Bose. 8 days later I went to ask for an exchange or store credit and the employees gave me a hard time by not wanting to help me on getting an exchange or credit store. I talked to a sarcastic girl named Erica and a dude t that according to him he was the manager but he had no tag as a manager.

They were terrible in customer service and treated me sarcastic with and with attitude, the girl were laughing with other employees to annoyed me, maybe she wanted to give me a hard time. The thing is I did not get an exchange in a simple product that normally gets exchanges and returns in other stores.

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LynnMars, PA

Reviewed Dec. 8, 2008

I went to store with purchase and receipt. Because my receipt was over the 90 validation period [it expired on Oct. 12th] the store was not able to return my purchase or give me an instore creor an exchange. They gave me a 800# to call to speak with guest relations that they would be able to override the computer system. My purchase was an xbox 360. It was unopened and I wanted to exchange for an upgrade. I called guest relations and spoke to Nate. He told me that they should have not refered me to them and that they stand behind the store 90 day return policy. There was nothing he could do.

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MaryLancaster, PA

Reviewed Dec. 8, 2008

I purchased 2 Virgin Mobile wildcard telephones. One from Target and one from radio Shack. Becasue the Radio Shack was $10 less I decided to return the phone to Target. Without realizing the difference I returned the Radio Shack one to target. After a change of plans I decided to return the other phone to Radio Shack. Radio Shack would not accept it because I had actually returned their phone to Target. I have spent the last 9 days trying to correct the situation but I can't. Target will not accept their phone back (even for store credit) and Radio Shack will not accept it because the phone SKU number does not match their numbers.

I have pleaded with Target for help but their response is we can not help. Even though it is a Target phone they will not help. I have talked to numerous people at the store, and customer service numbers but they refuse to help.

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RichardKilbourne, IL

Reviewed Dec. 7, 2008

On 11-29-08 I purchased a pair of boots purported to be warm up to -10 degrees. At the time of purchase I ask, What if I dislike these boots.

I was told that I have 30 days to return them. The boots did not withstand the coldness test.

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CrystelBarron, WI

Reviewed Dec. 7, 2008

Tis the season not to shop at Target for Christmas.

I work full time with elderly, disabled and low income family. When I go Christmas shopping I have a list so that this should be a pleasant experience. Not today at Target. I walked back to the toys and was happy to find the pony I was looking for on my list to be on sale $149.99 I couldn't reach the last one on the shelf but found a tall customer to help me. One my list I needed four GPS TomTom's found a young man that would have them in the front waiting for me. Needed four digital picture frames on sale,Wrong the sale ones were all gone that was ok I will pay a little more for another brand just to be done with shopping. I go to Checkout the pony rings up $200.00 No, I say the sale sign was right in frontand it said $149.99 Hold up the line she calls for a price check They call back tell me that the pony is $200.00. I know I'm right so I ask if I can walk back and show them the sales tag. Yes, I can do that just go to customer service. The nice cashier rings up my purchases and I write a check out of our company checkbook which has more sitting in the account than most people make in a year. Only to be told that for some reason the check has been rejected and on the back is a 1-800 number I can call and see what is wrong when I get home but they can't take my check. I'm so mad thousand in and account and they don't know the problem but they can't except my check. I give her my debit card and that works just fine happy to take that money. I take the damn cart full of stuff with this pony sticking out the top to customer service. I tell the girl the problem leave my cart walk back to the toy's wait for a worker to meet me and YES the price on the pony is $149.99 This young man tells me to have a nice day I'm sure I looked like I could explode. I pay for the pony walk out the doors only to have the alarm go off. I back up pull out my receipt and wonderded Why in the world would I put myself through this. I work with the public every day I'm tired come the weekend. I don't need this headache so it will be a long long time before I purchase anything from Target again. I call the 1-800 number coudn't understand a word he was saying and I work with people that don't speak english all week. He tells me that this will not be a problem again. He really doesn't know why it happened.He said yes, your check should have cleared it wont happen next time. I don't think so.

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MelodySan Francisco, CA

Reviewed Dec. 4, 2008

I purchased items online at Target.com Half of the order was Duplicated and charge to my debit along with my order. Customer service said that there was nothing that could be done about it. Even though the orders had not been shipped, and would not be for a few days. They said to tell UPS to return it, or leave a note, I left a note NO Deliveries from UPS..... Then Fed EX delivered the duplicates anyway. The closest Target is 85 miles away, that I am able to get to, and I do not have a car living in San Francisco! Now I have been charged with All of the items!

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EllenCoolgardie, AL

Reviewed Dec. 2, 2008

Christmas laybuys were advertised in July, minimum payment was required, with expectation laybuys would be finalised Christmas Eve, now target Kalgoorlie is pressuiring customers to pick up laybuys or they will be placed back on the floor, giving customers one to two weeks to finalise laybuys.

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AliciaHarrisburg, PA

Reviewed Dec. 1, 2008

Received a gift of large box(200+) of diapers($35.00))that were the wrong size. There was no gift receipt and person hadn't kept the receipt. I called my local Target customer service and explained my problem and requested an even exchange for the correct size diaper. I was told that even exchanges are not possible without a receipt. I asked if there was any way I could return them for a larger size. The cust.serv.rep. checked and said no, there was no way that could happen and suggested i give them away or donate the diapers. I said that their return policy was not an acceptable policy. The cust serv rep said I know and I fell sorry about this. In the background i could hear a woman saying to the rep on the phone with me this: the large diaper boxes sit out in the open and she could have stolen it. I am calling the store manager shortly to complain about the policy and the implication that i stole merchandise.

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MichaelFrederick, MD

Reviewed Dec. 1, 2008

i ordered 2britax marathon carseats granite

baby product. it was listed on their website at $42.99 each.

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ElizabetBrighton, MA

Reviewed Nov. 30, 2008

I went to the store with my ChefMate mini chopper, purchased in March 2008. The product comes with a one year limited warranty on parts and workmanship, with instructions to return the defective product to the merchant ..for replacement or refund at the merchants discretion. I had the original box, the manual with the warranty printed on the last page and my original sales receipt dated March 2008. I spent 20 embarrassing minutes arguing with a customer service rep and 2 managers who argued first that: 1)I couldn't return the product and get a refund because returns were only good within 90 days of purchase. 2)I would have to contact the manufacturer for a refund, even though the warranty said to return the item to the merchant, and made for Target was printed on the box 3) that the words ...replacement or refund at the discretion of the merchant meant that the merchant had the discretion to do neither! After 20 minutes of waiting around and arguing a manager finally agreed that they would replace it with new chopper and sent me to find one on the shelves. Of course! They were out of stock. Round 4 begins: Sorry there is nothing we can do. No, we can't give you a store credit - the warranty says replacement or refund. We we can't do a refund. No, we can't give you a store credit, that's not replacement or refund. This went on until I though I would explode. I finally got ugly enough that they agreed to let me put the price of the mini chopper toward the price of a mini copper from Hamilton Beach, in stock, that cost twice as much. It was that or nothing.

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FonteOverland Park, KS

Reviewed Nov. 29, 2008

Hello, my name is Fonte Jamerson and I had a very bad experience today at 3:00 PM on Nov 29. Let me start off by saying I shop at Target all the time. I was shopping today for charity I had a total of 6 children to shop for Christmas. Well I notice I was over charge for a pair of Jeans. They where on sale for $9.99 but I paid full price which was $14.99. I didnt realize I was over priced until I arrive home. I went back to Target for my $5.00 that was owed to me. I notice it was a white lady in front of me who had to returns for items that where suppose to be on sale. Heather who claims to be the store manger was all smiles in assisting the white lady with her refund. I also notice she didnt have her returns with her. Heather gave the white lady her credit back without verifying the sale price for the items. Once it was my turn. I explained to Heather I was over charged for a pair of jeans. Heather didnt believe me. She had a co worker go to the back to check. Funny because she didnt check for the white lady that was over charged previous to me. I felt right then I was being treated unfairly. I waited patiently for the price check. Heather then tells me. I was WRONG yelling at me and that the jeans where priced correctly. I then ask Heather if mind if I went back to see for myself and I advised her to come with me. Heather made a comment she was the store manager and her employee are always right. What an unprofessional comment. Coming from someone who states they are a store manager. Once Heather and I went to verify the price check it said $9.99. Heather was hateful even after it was verified by me and her. Heather still refused to give me back my $5.00 that was owed to me. She made up a excuse that she would the jeans in order to refund the $5.00. I knew that was a lie.. Heather had a nasty attitude towards me for No reason at all. After I realize there was no resolution between me and her. I left the store and I told Heather I would be filing a complaint. Heather then tells me she didnt care because she is the store manager. Heather made a racist comment saying I dont want. YOUR KIND IN MY STORE. Heather went on to have security walk me out. Which I dont know why I was leaving anyway. I will be taking action on the way I was treated.

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JoannPasadena, MD

Reviewed Nov. 29, 2008

somehow an order was placed on my account through target.com for two $300 ipods and was shipped to my home address next day super saver. I did not place this order and called them the morning following to stop it. It already went through my checking account and was in process. they would not/could not stop the order. I have to refuse the shipment and wait for credit to my checking account for $657. No one has bothered to find out how this happened. I am the only one with access to my account and I did not place the order.

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DonaldPatchogue, NY

Reviewed Nov. 29, 2008

They had a Toro snow blower (Model # 1800) listed for $15.99. I then ordered payed for 13 of them. The next day they said that they were not going to honor the purchase and reufunded my money. Here is their notice...

Greetings from Target.com. Due to an unexpected error, the following item(s) you have ordered were incorrectly priced at the time of your order. Toro Electric 1800 Power Curve Snowthrower - No. 51598 We're sorry, but we are unable to offer this item for the incorrect price. The correct price is $299.99. We have canceled your order for this item. If you would like to order this item at the correct price, please visit Target.com to check for availability. Despite our best efforts, a small number of items on our site are occasionally mis-priced. We do, however, verify prices as part of our shipping procedures. If we discover that an item's correct price is higher than our stated price, we will either contact you for instructions before shipping or cancel your order and notify you of the cancellation. This pricing policy is posted in the Help section on Target.com. Again, we're sorry for any inconvenience this may have caused you. Thank you for being our valued guest. Sincerely, Guest Service Department Target.com http://www.target.com

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EleanoreHales Corners, WI

Reviewed Nov. 27, 2008

On Tuesday, 25-November-2008 I purchased an easy bake oven for my granddaughter. I presented a coupon to at the service desk for Two Easy-Bake Mixes with purchase of Easy-Bake Oven. At time of purchase they have any of the mixes in stock. I called the store today which is the 26th and still not in stock.

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GenevaByron, CA

Reviewed Nov. 26, 2008

i bought a xbox game system.Ihave tried and tried to get it hooked up and working.I am so fed up with it.Idont even want it anymore.I payed $399 dollars.Ijust wanted to exchage it for the playstation 3,witch is the same price.the lady at customer service said i couldnt do that. So I told her to just put the money back on my credit card. She said I couldnt do that either.she said because it was opened.well of course it was opened.She said I could only exchange it for the same thing. I dont want the same thing.I dont want it at all now!I dont think I should be forced to keep something I dnnt like or want or that dont work.And on top of that they, didnt have any xbox to exchange it with! I have bought a lot of things from target,but with this kind of service,I Wont,be anymore!I am Disapointed,and very upset about this.Icould call the news station,Five on your side to get this Straightend out.I will also tell every one i Know,NOT TO SHOP AT TARGET! THANK YOU Geneva,

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DeniseHelenville, WI

Reviewed Nov. 26, 2008

My son had received a toy for his birthday. When he opened it, it was defective - broken. I took it to Target 2 days after his birthday to exchange it. I did not have a receipt or a gift receipt. The representative told me that I could return or exchange 2 items without a receipt and that it would be in the computer. Then she gave me a gift card with the last sales price of the item. When I went back to get another, the item was $10.00 more expensive than the sales price. They would not do an even exchange, and I was very upset. Why should I be penalized $10.00 because we had received damaged goods? There are plenty of stores that will readily exchange goods that are the same exact item with or without a receipt. I will be giving those stores my buisness from now on, and so will the people who gave him the gift. They were upset by this also. I also was frustrated with the Target website because there doesn't seem to be an area for complaints or concerns. Not a user friendly website.

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ChristneHillsborough, NJ

Reviewed Nov. 26, 2008

On Sunday, November 16, 2008 I was on the Target website & noticed that Britax Marathon car seats were on sale for $42.99... being pregnant with twins I was overjoyed to think that I could get my children reliable car seats at such a great price.

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DebbieWake Forest, NC

Reviewed Nov. 26, 2008

I went to my local Target after seeing a Christmas tree on sale on their website. The website indicated that the tree was available online and in the stores. When I got to the store, the tree was not priced on sale, so I asked an employee about it. The employee, who I later found out was a manager, told me that I must have read the ad wrong and it must be another tree that was on sale. I was sure it was that tree and I asked her if she could check on that and even check the store website. She begrudgingly went to the front of the store and I followed her. She looked it up on the computer and found out that I was correct, but then she stated that they don't always reduce items for sale just because the store website does, even when the website says that the item is also available in stores. She apologized and told me that she couldn't help me, and I let her know that that was wrong and that they were not honoring their own company's prices. She told me there was nothing she could do. I then asked her if I could speak to the manager, at which time she indicated that she was the manager. I again told her that that was very bad policy and that I had worked for Target in the past and we never handled issues like that, or our customers, in that way. After that, I went back to the department, and still being angry about what had just transpired, I put the tree and all the other items down. My shopping trip at Target was over. On my way out of the store, I stopped at Customer Service and asked who the store manager was. The employee told me that Kelli, who she had just seen me speaking to, was the manager. I then asked who the head store manager was, and she told me David. I asked if he was in, and she told me he was off for the day. When asked for his last name, she indicated that they do not give out last names. Yes, I do recall that policy when I worked for Target previously.

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JimGetzville, NY

Reviewed Nov. 25, 2008

My wife purchased an Nintendo DS in mid August 2008 for my daughter for Christmas. Last week she went to Target to just exchange it for color and was told by the stor manager she could not because it was over 90 days and it would effect their inventory. She was also told that even if it didn't work on Christmas we were out of luck and would have to go to the manufactuer. When my wife purchased this item she specifically asked the salesperson if there would be any problem if she had to return or exchange it and was told "no problem". We also lodged a complaint with Target directly and they refuse to act in good faith. Clearly the Target management staff and sales staff are not on the same page. I feel Target has acted in an unethical and bad faith business manner regarding this matter. Your assistance would be appreciated.

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JulieMansfield, TX

Reviewed Nov. 25, 2008

Bought Britax on sale for 59.99. Called right after making order to confirm that it wasn't a pricing mistake. CS assured over and over that it was the true price and I would be receiving my car seat in 2-6 weeks.

The next day, I received a confirmation email that my product order went through and the same that the CS said about delivery.

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TonyToledo, OH

Reviewed Nov. 25, 2008

Please DO NOT use the photo department at Target stores. My wife took the card from our digital camera to the local target store to print out about 35 pictures to get one-hour prints. The first problem occured when the young lady at the photo desk had problems with the printer and my wife was unable to get our prints in an hour. She was told that she would have to come back another day to get her pictures. She wasn't able to go the next day, so I went to pick them up. The next problem that happened was I was charged for one-hour development even though I had to wait 24 hours to get the pictures. The third and worst problem was that when my wife looked at the pictures, 25 out of the 35 were ruined. There were discolorizations, large red blotches, and a shallow cut across the top of several pictures. When my wife took the pictures back to return them, the customer service would not grant a refund. She had the receipt and the pictures were in the picture envelope. What made the experience even worse was that the customer service person was very rude in dealing with my wife. Take your pictures elsewhere when you want to get them developed.

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EllenAberdeen, MD

Reviewed Nov. 23, 2008

I purchased an alarm clock and when I opened the package, it was not the clock that I bought. When I went to the store for an exchange because the clock enclosed is not what I purchased, they tell me that the item enclosed was not their product and that it's nothing they can do. I told them that I could have just returned this item and not tell them that it wasn't the item inside, and I would recieved my refund. They tell me that they would have looked insided. I know for a fact that they don't when someone returned this package without them looking inside. This only tells me that you will only get screwed when you're being honest.

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KimberlyKnightdale, NC

Reviewed Nov. 23, 2008

I dealt with target on line to buy a scooter for one of my children. It was 9pm on a Saturday night. While ordering I accidently hit two instead of one. Asap I called to inform them of my mistake. This was not even five minutes prior to ordering, I was put on hold, hing up on twice , and was told that sorry they had already been shipped. Are you kidding me? A saturday night at 9pm? I asked to speak to the supervisor, it was not a supervisor , it was someone reading from a script. He was rude and laughed at me telling me it was my mistake and not theirs. I was told I had to take both 200 hundred dollar scooters , and if I wanted to I could carry the 90pound ( I am 100 pounds) scooter to the local store to see if I could get a refund. He then proceeded to hang up on me.

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Wm.Greenville, NC

Reviewed Nov. 22, 2008

My wife Peggie do most of our shopping at Target , medicine included. Today , I went to Target to pick up my wifes medicine and to get a watch battery installed in my watch. I was told at the watch counter ( after going to another part of the store and asked to get some in that dept. ) that if the watch was NOT purchased at Target , she could NOT help me. This was said to me while this person was holding the battery needed for my watch. I explained that the watch was a gift and was not sure where it was purchased.It was then stated to me , I cannot helpyou with the battery. I then went to the pharmacy to pick up my wifes medicine. The personnel in THIS department are and have ALWAYS been very helpful and a pleasure to give my money to . I asked the young lady ( always smiles ) if I could talk to the store mgr. RENEE is the one that told Also me if the watch was not purchased at Target , they could NOT install the battery. I again explained I was not sure where the watct was purchased , It was a gift. Renee could have cared less. I then stated I was not bound to shop @ Target for meds. or anything else and would go to Wal-Mart and get my battery. Renee then took a pen and wrote down a # and told to call if I have a complaint AND Wal-Mart would not install the battery also.Well , guess what ; I went to Wal-mart , handed the lady my watch , she located the battery I needed , installed the battery , I PAID for the battery and left THEIR store a happy patron. My wife and I are seriously thinking about changing where not only where we shop but also changing where we get our medicine. I know that in a lot of minds this is a very petty situation. However , if a lot of people are treated this way and change shopping locations , business AND PROFITS will be down because of a situation that could have been so easy fullfield.

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IdaLebanon, TN

Reviewed Nov. 21, 2008

I purchased a DeLonghi DCF212T 12-Cup Coffee Maker about 1 month ago from Target. Probably paid cash or used my husband's credit card since he was with me but I can't find the receipt although I still had the box. It turns out that this model has a defect that didn't start happening until 1 week ago (leaking when brewing). So I tried to exchange it yesterday and was shocked to find out that without a receipt I could not even exchange it for the same model or get a store credit for this $60.00 defective coffee maker. I later researched it and this is a common defect with this model. I told the very young Manager that their very successful competitor Walmart would have taken the item back in a second and that I would have to think twice before buying from Target again. She just agreed and apologized!!! If they keep doing business like that they may soon be asking for a bail out too and I hope they don't get it. Beware of this discount store - they are not return friendly to say the least!!!!

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KayRiver Falls, WI

Reviewed Nov. 20, 2008

Sunday 11/16/08 I stopped @ Targey in Hudson, Wi. I found some counter height chairs I wanted to buy. I asked the clerk how many they had in house and she said 24. She also said they come in big square boxes so I would need a truck to pick them up (I wanted 6 chairs) The item # is 24913007. 24" Carlye 2 pk chairs. So Monday 11/17/08 I returned with a pick up to purchase 6 chairs. They only had 2 in the store. I purchased the 2 and they gave me a list of what other Target stores had the chairs in stock. Tuesday 11/18/08 I drive to Stillwater ,MN. as they were supose to have 3 boxes(6 chairs). I go to the furniture department, find the chairs and they are marked $30.00 higher than what I paid the day before. I asked the clerk, she checked and they were still the same price as I paid - but the price tag was incorrect. I said I would take 2 boxes(4 chairs. The clerk said she would meet me @ the check out. Go to the check out she tells me there is only 1 box(2 chairs). I purchased the 1 box. They again give me a list of what Target stores have the chairs in stock. Wednesday 11/19/08 I call the Oakdale, MN Target, they tell me they have 2 boxes in stock. I asked them to put my name on 1 box and I will be there right after work to pick them up. I arrive @ Oakdale about 3:00p.m., go to customer service to pick up the chairs and guess what - the girl made a mistake- no chairs in stock. But the clerk felt really bad and had left some customer coupons for a few dollars off something. The clerks then said thay could give me a lisst of what stores had the chairs in stock - like I could believe that. Three times I was told incorrect information how could I trust another list. None of the stores could tell me when more chairs would be in or would any of them give me a call when they did come in. I must call each day and if there were chais in stock they could save me some. Three stores in three different cities and three times incorrect information. I walked out shaking my head - leaving the "sorry" coupons on the counter-I just wanted a straight answer from some one as to when and how I could get my last 2 chairs. At this point I am still 2 chairs short - Hudson MIGHT get some in by the week-end. One of my questions is why have those readers if they are that incorrect and please tell your clerks to only give out facts - how about checking in the back room before you tell some one something - especially after I had explained the situation and they knew I had been given wrong information before. This has been the most frustrating and time consuming event not to mention waste of time, money & gas driving all over the country!!!

Very unhappy customer

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AmandaTampa, FL

Reviewed Nov. 20, 2008

The security officer working in the store was folowing me around the store and as I was leaving, he saw me and walked right up behind me and grabbed my butt and acted as if he accidently bumped into me. I feel extremely violated. I want to request to see the video tape. This incident happened on 11/19/08 at approximatly 8:19 right by the entrance. I don't fell comfortable going back into that store with this man working there. I can't believe that this actually happened and I feel so digusted that he did this to me.

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LeonGastonia, NC

Reviewed Nov. 20, 2008

I odred the Bitix seat, the order was confirmed and then Target canceled my order!

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AliHouston, TX

Reviewed Nov. 19, 2008

On 11/18/08 @ approx. 9pm, I walked into Target to return a few items I purchased with cash on 11/16/08. I gave the cashier the receipt. He called a number to get an authorization code and after a several minutes said he could not refund my cash because the receipt was not valid. I explained I wanted my cash back. I remained in the store until 10:35pm attempting a resolve. They insisted I start the next day all over again at the store where I had purchased the items and try to solve the issue of the receipt there. I repeatedly asked for a contact number but was told everything was closed.

When I got home I went online and found Customer Service 1-800-440-0680 and called them to file a complaint and they informed me that if authorization department? cannot override the decision then nothing can be done for me! No one will resolve their? mistake. Oh yes, evidently it is protocol to train employees to tell customers to go shop at Walmart. I had 1 employee and a manager tell me that tonight. (reflection, Target does not care about customers)

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GlennWoodinville, WA

Reviewed Nov. 19, 2008

On the evening of Nov. 8th I checked the web and saw that the Target store in Issaquah had several Wii Fit games with boards in stock. I thought It would be nice for my 6 kids and grand children. I called the store to buy one over the phone and pick up the next day and the employee in the electronics Dept. didn't know how... So He said that he would hold one for me ll the evening of the 9th . All day the 9th I coached a special Olympics Bowling Tournament in Everett. And drove to Issaquah over 45 miles. When I arrived I was told that another employee had removed my hold tag and sold the unit. All they could say was Opps and how sorry they were... I talked to the Manager that Night Rob and was told that he would get one and call us to pick one up. We live almost 27 miles away in Woodinville. I'm still waiting for a call. I talked to another manager Millissa on the 16th and was told that that they have had some shipments come in but had sold them as soon as they got on the floor. Another was due later that night and that she would cll me in the morning... Now it's 8:30 pm the 17th and still no call

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MelissaBridgeport, CT

Reviewed Nov. 19, 2008

On 11/16/08 I purchased 2 Car Seats from Target Online that were listed on sale for $42.99 each. The following day I received a confirmation of my orders and when they will be arriving. Two days after the purchase I receieved an e-mail stating, Due to an unexpected error, the following item(s) you have ordered were incorrectly priced at the time of your order. We're sorry, but we are unable to offer this item for the incorrect price.

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HeatherSutherlin, OR

Reviewed Nov. 18, 2008

We purchased a Simply Shabby Chic patchwork quilt and brought it home [1 hour away] went to put it on my daughters bed and there was human hair, animal hair and dirt all over it then noticed it wasn't the size that was listed on the packaging. I then called Target and talked to the manager Kyle Murphy explained that they had sold us a used quilt that was not the right size. Basically he said that Target would not do anything. I would have to drive up there and take my time and money to return it and get the right size [the merchandise I had originally paid for]

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BarbaraSaddle Brook, NJ

Reviewed Nov. 18, 2008

I placed an order on Target.com on 11-16 for an item and was told nearly 24 hours later that they could not honor the price as it was a mistake on their website. My online order number is:602-9398592-6097

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AngieColumbus, IN

Reviewed Nov. 18, 2008

i went into target today to make an even exchange. I had a necklace that i had bought for me about 3 weeks ago. It had broke and was a clean break. The lady at the guest service and the jewery counter agreed. There was one more lady working at the guest service. I did not have the receipt beings I did not expect the necklace to break. The first lady was going to exchange it for me. The other lady said no without a receipt. I went and bought the same necklace to have a receipt and to make a return. I know this is not the right thing to do however being honest was getting me no where. The one lady behind the guest service called her manager Mike. I explained what happened and told him how rude his employee was to me and he didn't want to hear any of it. I did call her a little snot with I know was not very nice but this lady was to the extreme at being rude and would say things to me to try and anger me. Mike was even more rude and told me to leave and not to come back that he didn't need my bussiness and to take it elsewhere. He kept telling me I needed to leave. I didn't understand why he was behaving this way since I had never once raised my voice, cursed, or try to cause problems. He just did not want to hear my complaint. He told to call the number on the bussiness card and informed me to give them his name. I did do this. This man Mike stood with his hands in front of him folded and kept telling me to leave. He was pretty much escorting me out the door with no reason expect that he did not want to hear that his employee was very rude and unprofessional. Mike was acting as though he was a bouncer in a bar trying trying to intimidate me. He stood and watched me leave the building. This is totally uncalled for over a return. I could understand if I had stole something or tried to cause problems but I did not. I know you have video tapes over the guest service area. I hope you will pull the tape and watch it to see how your employees and most of all your managers are treating your customers. Or let me change that to mistreating. I do work in the public as well and I would never run a customer off or be allowed to without losing my job. I cant't get over how rude and arrogant Mike was. Lets not forget the lady in guest services. This happened on Monday around 3 to 3:30 on nov.17th.

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CraigSaginaw, MI

Reviewed Nov. 15, 2008

i purchased a schwinn bicycle from target in may 2008,the back wheel spokes started popping off in august 2008.I complained to target ,but they told me my 90-day instore warranty had expired.I then took my complaint to schwinn,during a phone call schwinn rep told me they would replce the back wheelbut the part is on back order until october 24 2008, once they recieve it,it will take up to 10 business days before i recieve it.Today is november 15 2008 NO SHOW.

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SabrinaKansas City, MO

Reviewed Nov. 13, 2008

I recieved my account statement in the mail and was shocked to see that my APR had increased 3%. I immediately (within 15min), contacted customer service who informed me that I was notified of the increase and given the option to opt out in writing. I informed the CSR that I had not recieved this notice at which point he stated that I had. Not wanting to argue, I asked when it was sent and was told in my August statement (which was misinformation, I later found out it was sent in the July statement). I informed the man that I had put in a change of address in late July and that it was effective August 1, 2008 and that I had not recieved a bill for July or August and requested that my previous APR be reinstated. He told me he would not be able to do this since I " had been notified and neglected to respond". I requested to speak to his supervisor, who after a long wait came on the line and identified herself as Candace. I repeated my story and she verified that the company had recieved notice of my address change effective Aug. 1, 2008 but said that as far as she was concerned I had recieved notice and there was nothing she could do for me. I requested to speak with her supervisor and she was reluctant to give me his full name and told me that he was busy in a meeting. She would only identify him as "Adam". (I am sure there are plenty of Adam's that work for Target Corp and this information was of very little help to me but that was probably the point.) I went on to request his contact information and I would later learn that the extension she gave me to contact him was incorrect. When I asked to be allowed to leave a voice message for him she refused stating, "I'm sure he would like to speak with you in person, let me take your information down and have him call you back." After repeatedly asking to leave a voice mail I had no choice but to leave a message with Candace. Not feeling completely comfortable with the situation, i called customer service back about five minutes later and requested "Adam's" extension so that i could leave him a message. I was informed by the very uncooperative CSR after spending 10 minutes identifying myself, retelling my story for the 3rd time in 30 minutes, and justifying my request to leave a message that the extension Candace had given me was not a working extension. At this point I was beyond pissed and requested to speak with the young man's supervisor. I then spoke with another young lady, retold my story for the fourth time, and was finally able to leave a message for Adam. Needless to say the treatment I had recieved from the Customer Service Department was disappointing, insulting and very unprofessional. The next day I was contacted by Kendra Jackson, on behalf of Adam. Of everyone I had dealt with up to this point she was the most professional. She heard my side of the story but claimed that she too could not help me. She verified that the statement containing notification had been mailed out on the 25th of July and I informed her that I normally recieve my bill the last few days of the month and that my change of address must have affected my recieving this statement and the subsequent August one. I informed her that these were not the only two bils that I did not recieve during this time of transition but that I saw no need to request duplicate copies since I could call the number on the back of my card to obtain account information and because I have been making my payments inside Target for years (this does not require a paper payment stub). Kendra confirmed that this was plausible but said she too could not do anything to help me. She did provide me with contact information for Target National Bank, however and I wrote them a 2 page letter documenting all of the above information. I mailed the letter in triplicate to the customer service department, complaint department and the customer retention department. I recieved a letter back stating that they do not show that I ever changed my address even though 2 of their supervisors confirmed that it was notated on my account and that there was nothing that they could do for me. I honestly feel as though I have been wronged. I have held this account with Target Corp for 10+ years, I feel as though I have been a good customer-rarely if ever missing a payment or paying late. As you can obviously see, I do not have a problem expressing myself in a letter, so it makes no sense that i would not take the time to write a letter in order to prevent my APR from increasing. I was told the increase was across the board for all of the cardholders and was not because of any actions on my part. I am attempting to appeal their decision through all of the appropriate channels even though it seems to be doing no good. I don't believe I am the only person that did not recieve this notification, but I am the only person that this directly affects since I will now have to pay off charges that I made at a lower interest rate at a new, inflated rate since Target Financial Services refuses to believe that they could be mistaken. As soon as I pay my balance off I will be taking my business and my customer loyalty to another company. It is a shame that Target cares so little about their customers that I could not even have my concern addressed by a human being. I was sent a generic form letter refusing to address my concern any further. If you are considering obtaining a credit card through this company, think twice, while what they did to me was not illegal, it was unethical and they refuse to even consider my side of the story. In these times of financial hardship It is amazing to see that Target Financial Services doesn't need their customers.

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RuthRockville, MD

Reviewed Nov. 12, 2008

On 11/25/07 I pursched a 10' AUDIOVOX DVD player and took out the extended service plan #TAR#S1002848713 . In 10/08 I returned the item because it stopped working.

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LeonPalatine, IL

Reviewed Nov. 11, 2008

I have a problem and I do not know what to doIt is simple but I am very sure that this problem happens every day to people and nothing is being done about it. Target Corporation is refusing to pay me damages for my car. The parking lot was a mess with shopping carts the outside metal racks were filled to capacity. A shopping cart attacked my car and the metal part of the car hit my car which caused $1088 worth of damage. The insurance company laughed at me Target management cannot and will not help me. Now Target management told me to stop calling them and I am not allowed to go to their stores. I tried to contact district but they hang up on me. I am not a criminal but being treated like one. I have a police report I have a store report and no one wants to help me. I can claim it through my insurance but I have a deductible t hat I am not sure how I can afford to payworking full time and going to school full time I am suffering.

These corporations make decisions on a persons faith without sound judgment. I believe my character has been destroyed just because I am hard working taxpaying American. I want justice I want my money to fix my car.

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RobbNaperville, IL

Reviewed Nov. 10, 2008

I am so sick of Target's advertised sale prices. Too often I purchase a product on sale only to find out I'm charged full price. On this occasion I selected toilet paper with an advertised sale price of $6.99. I was charged $11.79. What they do is put a few of the sale priced products like a 12 pack of TP and mix them with the more expensive 18 pack, but all you see is the $6.99 sale. Sometimes those 12 packs are all taken so the only things left are the more expensive ones sitting under the sale sign. This has to be deceptive advertising. Can't anyone stop this?

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NormaRockford, IL

Reviewed Nov. 3, 2008

I purchased a curtain rod from another store. They did not have the drapery hooks I needed, so I went to Target against my better judgement. The drapery hooks were the wrong color. Took they back 9 days later. I could not get a refund because I had not waited long ENOUGH to get a refund. I must wait 10 days, so had to come back the next day to get a refund. This policy is not posted anywhere in the store that I could see. I am 70 years old. Having to go back to that store was a real inconvenience to me. About once a year I try to shop in Target again, thinking their policies have since become more customer friendly, especially with the economic downturn. Not so. It will be a LONG time before I enter that store again. The store is well stocked, but not one I will shop in. They must not need the customers. Hope they fail financially.

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KarenBrewster, NY

Reviewed Oct. 30, 2008

I am very upset with how I was mislead not once but 6 times at the electronics department. I bought two portable dvd players, ipods, ds games and a BOSE sound system for my ipod within the last year. I was told by numerous sales people that I should buy the extended warranty for these items because they are for children and if anything were to happen to them you can send it to be fixed and if they can't they would replace it with another one. My daughter dropped the portable dvd player from her lap to her feet and the cd now gets stuck. I called thinking that I could send it in to be repaired. I was told no. This only covers electrical problems. I feel that I was penalized because I was honest and explained how it happened. It did not break into pieces or get scratched it literally bumped along the side of the seat. I was told that an extended warranty does not cover damaged items. My question to target is "What is it for?" The extended warranty was not presented to me in that way and I was mislead not only one time but four different times when I purchased different electrical items. Is this a scam to get more money from your valuable customers! I spoke to 4 different people and they all said that they were sorry but there was nothing that they could do. In todays economic times the Target corporation should be looking out for their costumers not hurting them. I was taken advantage of because some salesperson was most likely told to push the warranties, make a quota. I am very disappointed in target. I am going to tell all my friends and family about this.Shame on you target!

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LesleyWest St Paul, MN

Reviewed Oct. 30, 2008

I sent the following letter to Target:

Tonight I made a quick run to the West Saint Paul store. I checked out at 8:22 pm. My receipt ID is 2-8303-2046-0076-0599-2. I was checked out by team member 2534 (according to my receipt). When I got home, I realized that the checker had given me my paper bag filled with my regular store items, but had left the plastic bag with a few grocery items behind her counter. When I got home and realized the error, I called the store. I gave them the information, they put the phone on the counter and proceeded to talk about me while someone "looked" for the bag. They the woman got back on the phone and told me they couldn't find my items. (Bread, eggs and a bag of chocolate chips) If I wanted I could come back tomorrow and sit with the security guard to review tapes to make sure the bag didn't go out the door with me. I tried to help her out by telling her the information on my reciept. She was not interested and said, "Yeah, we've hired a lot of new people recently. Sorry." First of all: From the sound of the conversation I overheard, nobody went and looked for the bag. I realize I called close to closing time, but that's no excuse. Second: I'm looking for a bag of chocolate chips, a carton of eggs and a loaf of bread. If I was going to try to scam Target out of money - I'd go for a heck of a lot more than 3 little grocery items. Third: Asking a "guest" to come in the next day and have to sit through a review of security tapes to ridiculous. I'm not going to come in and waste my time on 3 grocery items worth less than $10. How am I going to recoup the wasted billable hours at my firm? If I wait until you open, come in, sit through the review, then go pick up my items, I've gained my original $10 in groceries but lost over $300 in my time. I understand that we are all cautious of fraud and being scammed. Investigating fraud is what I do for a living. We've even worked with your corporate office in the past. However, there comes a point at which your rules alienate your guest. You've reached that point.

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DeborahFairview, NC

Reviewed Oct. 29, 2008

I sliped and twisted my shoulders,back,and knees.I slipped on some clear gel on the floor.I went to the sales person in eletronics to report it and he said ok. Well I asked if he was even going to ask my name.Of course he sent me up front that guy the same thing. Till I finally made them make a incident report!!

Well it sure seemed like a big deal that I would even ask for that,and of course he had to call someone else.She came and asked again what happened. So I went though it again. She said it would be at least 20 mins. so I sat there for about 35 mins untill she finally came back. It did go to the claims office. I talked and recorged this . Then I had to call and see when they were going to start paying for my Drs.,physial therapy,and so forth they sent me a letter back stateing they were not responsable!!!! Now you would think in the games and electonics they would have vidio.They said they did not. Very hard for me to think in that area there is no vidio. Well know I had to stop physial therapy. plus being stuch with my other bills. She said,she talked to the guy who was in that dept. He said he was just around there and seen nothing. thats a bunch of BS. on the report it said there was a jell clear something on the floor. My name is Deborah Brown 828-777-9968 claim #000745319f-0001 I do hope we can get this straighten out because I still need therapy but I can't afford it

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DorothyBoca Raton, FL

Reviewed Oct. 28, 2008

I found the cashier very rude and not prepared to give change right away. When I complained she called someone and all did was talk in spanish and I insisted they talk english and they did not. All the did was sneer at me. Thsi is the united states and I expect these to talk in english which they could. i found it very insulting for them to talk infront of me in spanish. thankk you for your time i am Mrs. Albert

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KatharineIslip, NY

Reviewed Oct. 26, 2008

I purchased a PSP with an extended warranty, being told that the extended 3 year warranty would replace or repair any damages incorred or that occurred to the PSP. The PSP is in need of what seems like is a pixel repair and the warranty company is telling me that this is not coverd because the PSP tumbled to the floor from my sons lap. Associates at Target and customer service phone reps. have all told me that this should be covered but the warranty Company will not cover it and the company ( Target) is not stepping up to the plate and taking care of it, when it is customary practice for the store to sell these warranties explaining that anything will be coverd.

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Target Stores Company Information

Company Name:: Target
Website:: www.target.com