Target Stores Reviews

We took them back, and the girl that was there said she was too busy to put them in and wanted us to leave them and come back the next day to pick it up. After explaining to her that we lived clear across town, and my husband needed these for work and driving, she rudely said to give her 15 minutes. After waiting, she popped the new lenses in after literally three minutes! I kept asking her if they were firmly in and she said, yes. After 6 days, both lenses fall out! We called them Monday, September 12th, they said to bring them in and made comment that whoever replaced them didn't take their time. We brought them back in today, September 13th, and the lady- a different one than before, said she tightened them up and they were good to go. I got home, gave the glasses to my husband and they both fall out again!

This will be the fourth time we will be making a trip back to the optical store in regards to these glasses! We were referred to you by friends and said you were great. But now after having all these issues, we're really re thinking about going back again. I'm very displeased at how bad the service we received and on top of that, they were not taking the time to make sure the glasses are good and usable. Instead, we have to make trips across town and go out of our way to get these "hopefully" fixed!

On Saturday morning, I tried calling again, hoping to get someone that could be helpful. However, I got more of the same rudeness. This time, the call center was in the Philippines. On Monday morning, I decided to call Target headquarters in Minnesota to voice my complaint. The first time, I was hung up on and the second time, I was transferred to someone from Target.com. After waiting on hold for an hour, I was redirected somewhere else, in which it rang 50 times with no answer/voice mail.

It was then that I found this site with a complaint phone number for Target. Once again, I got a bad connection with much fuzziness and asked where it was located. I was told that it was none of my business! I was told that my complaint would be taken, although no questions were asked of me. I have been a Target customer for many years and find it to be utterly pathetic that I spent several hours to no avail to speak with someone who couldn't understand me, or answer a simple question!

Furthermore, I have decided to take my business elsewhere. With the U.S. economy in dire straits and the unemployment rate sky high, Target could very well afford to hire workers from the U.S. After a little research, I also found that Target has its website done by an Indian I.T. firm! I have found this experience to be an eye opening one and Target will no longer benefit from my business. If you ever have a problem with Target, expect to put many hours on the phone with the issue unresolved.

Lastly, after everything, Rosie stated, "Are you purchasing the item now?" I indicated that I just got there and needed to purchase a pump for my son's bike (which I also purchase there last month). She was frustrated because she was going to lunch and needed to make sure that I receive the 30% off. I told her to just let the front cashiers downstairs know. When I arrived to the front cashier #24, I told Erica to please call the store manager as I will be needing price adjustment. She rolled her eyes and made me stand in line while approximately 15+ customers were taken care of. Thus, another 30 minutes gone all along with my 13 and 6-year old waiting.

Anyway, my main complaint is that the chair shipment arrived around August 26th but was damaged. I called Target immediately and was told that they could not help me because it was a "third party shipper" and so they transferred me to this other "party." I was on hold for more than an hour and finally gave up and hung up. I called Target back a day or two later and they said that they could not help me.

They refused to give me this "third party shipper's" contact information so I could just go to them directly. Again, I was transferred and put into no-man's land on hold, this time, for two hours! To date, I've had no resolution and Target has been absolutely useless in helping to rectify this problem and send a replacement chair. I don't know what to do because no one will help and I keep getting transferred and put on hold.

We were told that, even without a receipt, upon giving a valid driver’s license the system would allow the shopper to return the gift valued at $91.99 and obtain an equal value of goods from the same department that the sewing machine came from. Alternately, without a receipt, we were told that the maximum store credit for shopping in other departments would be $75.

The cashier told me she could not do those types of transactions and I would have to go to the service desk. I should have known then, but I went to the service desk anyway. There were two clerks and there was a rather large line. After waiting almost fifteen minutes and telling myself I would never do this again, I arrived at the counter.

I told the clerk it was my first time and showed her the ad and stacked the Pepsi on the counter. She told me I was going to be angry because they do not accept any “buy some and get some free” coupons. I told her not only was I a tad upset but what they were doing was against the law because nowhere does it say anything about that fact.

There was a shift manager there and she said they could do nothing for me so I left the Pepsi on the counter and left the store. There was a line of people and I really didn't want to get any angrier than I already was.

I really like Target and to be able to get things on sale there and not having to go to two different stores would have been wonderful. I do believe that Target should look into the truth in advertising laws before someone sues them.

An exclusive only sold at Target and they received 4 copies? But I was told they had a "truck" coming that night and to call back that day to see if more copies came. So I called that afternoon and got a serious runaround! I was on hold, hung up on, transferred to "electronics", then was told "that's not my department" and got someone who was talking on the receiver with a walkie talkie and couldn't hear him! I didn't want to give up, so I called another Target and was told they had it! So I rushed over there after work and it was not the CD I asked for! I asked for Lenny Kravitz, not some rapper's CD!

Then (here we go), I was told "the truck" will definitely get some the next day since that store on received only 4 copies, too! I went back to the other Target today and was told they didn't get any and to come back at the end of the week (when the sale is over and it's at full price). I have heard horror stories about Target's long lines before, but I had no idea about its horrendous stocking limitations! If you want a consumer to purchase an exclusive at your store, you want to please them with full stock and then maybe, they'll hang around and shop for other things! I'm going to purchase the CD (I still have to get it since it's an exclusive) and never go back again! I'm more angry about the runaround, more so, than the lack of the product!

I went back this afternoon (my third trip in 24 hours) and the photos were just as bad. This clerk (they were never the same clerks) said the machine was "dirty" and they couldn't run any more photos today for anybody because the "machine's been acting up" yet she insisted I pay for these photos too! I asked to see a manager. I got a refund for one set of photos, but not for the other. Faraz said, "I still have to charge you for the processing". Is he kidding? At this point, I didn't even want any of the photos. I just wanted to get out of there.

I left without a refund because the store manager, the guy in charge of the entire store, thought the customer ought to pay for their mistakes. What kind of a company asks for contact information but doesn't contact the customer if there's a question about their order? What company in today's economy would think it's fair to charge a customer not once but twice for crummy photos? And what kind of manager decides it's okay to do this to loyal longtime customers?

Faraz insisted that I pay the $8.01 regardless. Terrible, terrible customer service. How is it my fault that their photo processing clerks don't call customers if they have a question? How is it my fault that their machine is running "dirty"? I shouldn't have to pay for these crummy photos; photos I don't even want at this point. Why is Target accepting money for goods not properly received? This is a clear violation of consumer policy, should be investigated and should be a warning to anyone considering doing their photo processing there. Buyers, beware!

I have shopped loyally at Target for 14 years but I am planning to return all my items from this last transaction and do not know if I ever want to shop at Target again. Because of Target's "timer" for tellers, one teller in particular named Beatrice is always in an anxiety-producing rush to throw everything through the checkout line and not take the steps necessary to ensure transactions are correct. Though I told her in advance I had a gift card, she completed the $325 transaction, then attempted to post-void it. She tried to re-run the transaction, and at that point VISA decided that fraud was being committed with my card.

Though she was prompted to call Target's bank merchant to call my bank, she instead told me my card was rejected. I was supposed to receive a $5 gift card from my transaction and because, again, she was in such a mad rush, she gave me two cards instead of one, and couldn't tell which was the correct gift card. She said she'd deal with it at the end of the transaction.

The manager was called. Over and over he tried to run my card, without following any prompt to call the bank to clear everything up. I had to eventually use a high interest credit card that I never use, and my children asked me over and over if we had no money while everyone in the checkout line stared at me. Furthermore, I never received the $5 gift card I was due.

I called the store and asked to talk to the manager. Lexie answered and all she had to offer was, "Gee, sorry, when you come back to the store (on my dime and my time), bring your receipt and you'll get your gift card." Oh, the one I was supposed to get anyway? Gee, what amazing customer service. Offer the bare minimum at my expense, after completely humiliating me, and I, like some sort of moron, will suddenly be pacified and happy. And oh, she'd talk to Beatrice, who, by the way, is visibly irritated by any hold-up in her line.

Will there be any other rectitude, or even follow-up? No. I asked to talk to the store director, Brandon. Not only did Lexie refuse to give me any contact information for him, she also refused to give me any idea of when I could reach him on the phone (she claimed this was unethical. Excuse me, how is helping a customer reach a manager to lodge a valid complaint unethical?). She then told me "it's not a big deal", as if it's okay to look like a deadbeat! Instead, I am to try to call every day until hopefully he is around, or until I give up, whichever comes first.

I am absolutely appalled by the complete lack of customer service. I feel nothing but remorse for all the years I've spent shopping there and all money I've spent supporting Target Corporation. It may seem like one small individual doesn't matter at all, and maybe I don't, but I am disappointed and disgusted, and hopefully that counts for something.

I called customer service and was on hold for 45 minutes. After being passed around for a bit, a lady named Jessica got on the phone claiming to be a supervisor. She advised me that the order was canceled because there was an issue with the price. I explained to her that it was not my fault and it should not have taken 12 hours to tell me that. I had several people waiting on these vacuums. She advised that they would not honor the price. I don't think this is right. How can you not honor your own price?

While talking to the customer service rep, I asked about Site to Store. We were told that it can't happen. I can honestly say that this was the worst experience I have ever had with a company, when it comes to buying something in store or on line. I know of at least 5 or more weddings coming up in my area and other states very soon. I will be telling them about my experience with Target and will be urging them not to list that company as a bridal or baby registry. The fact that you can not combine the cards over the phone or use more than 4 gift cards is rather shocking, and what got me even more is that you can not send an item to a store.

I will end in saying thank you for nothing, and I will never do business with Target again.

On August 24, the people at Target store could not get a receipt either. I spent an hour at the store trying to get the receipt and trying to return the items. It does not come up with my credit card either. I spent an hour on the website yesterday and, again, today. I cannot send an email to Target because they do not have a separate address. And when I try to contact them through their page, my message does not go through because it says "submit a valid comment or complaint." I have not found an address for actually mailing a customer complaint.

So, it is impossible to get receipts for these items due to my inability to reach Target. The shipments came with a shipping order but Target does not accept that for a return. I need to have a printed out copy of my receipt from Target.com. The items are unused and I have the shipping package and packing slips. On August 25, I spent an hour on the phone waiting for a representative to help but no representative came on the line.

So, the purchase was voided and I was moved to another register with same cashier and the lead cashier. Again, my check was not being accepted by the register. They tried it for the third time but still, it wouldn't go through. There was no problem with my account. They said the registers must not like the paper my checks are printed on. I stated that I had made a purchase there the week before and paid with the same checks and had no problems. They said that I could not pay by check due to the problem. I did not have cash and I do not typically use a debit or credit card. I was unable to purchase anything! I had spent the time to shop for $209.00 worth of products and had to walk away with nothing! To make matters worse, I had done all that shopping with three kids under the age of 5 and the youngest being 8 weeks old!

We have been loyal customers of Target for a long time. We are the proud and active grandparents of 11 and recently celebrated our 49th anniversary. Checking our 2010 Quickbooks, we spent over $3,400 at Target last year for much of our household needs, clothing, pet items as well as gift card for weddings, birthdays, anniversaries and other special occasions.

On New Year's Day 2011, my wife and I visited the Target store in Dublin, CA. After entering the store, at the area where the carts are stored, there was a large pool of water where the carpet ends and the vinyl floor starts. We did not see the pool of water and there were no warning cones showing any dangerous conditions. My wife slipped and fell backward. She struck her head on the metal stop used to contain the carts. She suffered, among many other injuries, a major cut on the back and top of her head. Store employees called the paramedics because my wife was bleeding profusely from the large cut at the back of her head. She was taken by ambulance to the nearby hospital for treatment. Total medical costs from the accident came to over $14,000.

Four months after the incident, a mysterious Target employee surfaced with claims that he checked the accident area shortly before our visit, and he saw no hazardous conditions. Based on that, Target's claim manager denied any responsibility for the injuries to my wife even though they acknowledge that they have the video of the accident and they are the ones who called the paramedics. Target claims they did all that was required to keep customers safe! They do not deny that the water was there or that the accident occurred. They indicated in an earlier communication that the store security cameras recorded the incident. There were no hazard warning signs or cones there.

Target's corporate policy appears to be one of squeezing every penny from the public, even at the expense of serious injuries to their senior citizen customers. They will stoop as low as they need to, with no sympathy, shame or remorse. It is interesting that Target is willing to forgo future business from good customers such as us, who spent over $3,400 in their stores last year and of over 150 of their friends, relatives and neighbors.

Somehow the math does not seem to benefit them in the long run. It is obvious that integrity is not a prized trait for Target. This type of corrupt corporate behavior is unfair, callous and evil.

To date, we have invited over 150 of our relatives, neighbors and friends from all areas of the US to join our boycott. Would you be willing to join us in our Boycott for target, and encourage your friends, neighbors and relatives to boycott Target with us? It is time to call attention to this type of corrupt corporate behavior. We have other options for our shopping dollars!

I don't believe in co-ed policy in changing rooms and I also think that if that is the case, kids should have their own changing room. There are too many perverts in the world today to put kids in that situation. I will not buy clothes for my children there again and they will not go in that changing room.

I am not the only parent to feel this way and I am spreading the word to other parents. I feel you should change your policy on this issue.

I'm extremely disappointed in Target for having unfocused, unreliable sales cashiers and inappropriate managers. In addition, I'm mostly disappointed at Target issuing a coupon that they will not take.

I went to store and my arm was aching with feelings of pins and needles, while areas felt like they were asleep. I asked for a manager to notify the accident. He filled out a report and said I would be contacted by a Target representative, that they would check the surveillance camera to see what happened and get back to me.

I got a letter over a week later from Sedgwick CMS, stating: "Dear valued Target guest, if you would like to speak to a representative, please contact us." So I did as my arm is still very sore, with the same aching, numbness, pins-and-needles feelings. I just wanted to visit a doctor to make sure there will be no long-term problems.

I didn't get a call back until the next day. The lady was very rude to me, stating that if the accident was Target's fault, it would have to be investigated and they will not pay for me to be checked by a doctor.

On 8/14/11, the same vacuum went on sale for $99. I was told to just bring in the receipt for an adjustment. Barbara at Bayshore store customer service adjusted the price from 116.10 to 99; however, I then asked if I could still have 10% off for the damaged open box. She proceeded to assist me but the computer needed a supervisor's approval.

So I went through Linda, then Sara, as supervisors, to a manager named Travis. They all proceeded to tell me I got the 10% and now was looking for 20%. I said how do you figure, I did not get a price adjustment on $129 to $99, I got an adjustment from 116.10 to $99, but if I returned it and got my money back and then went to the main register and box was damaged and opened, the clerk would give me 10% off so I would like 10% off now from 99, which is an additional $9.90. It should make the price adjustment from 116.10 to $89.10. Otherwise, I technically lose the 10% discount on this item. To no avail. Not one of these supervisors or managers understood or wanted to understand. They just could not conceive the math, which is pretty scary to think this is what is running the store!

Needless to say, I then proceeded to contact corporate offices, spoke to a Sara first, who had to give me to a supervisor because still no one wanted to give me this 10%, stating I received it. So now, Dan gets on the phone, who is a supervisor in corporate office and still same final outcome.

I guess their policy is: store is always right, not the customer!

The entire rack was full of this same backpack with a red sale sign for $9.99. I took a picture with my phone and showed the cashier. He called the supervisor, who offered me a 10% discount off the $24.99 I paid. I explained to her it was not just one backpack out of place, but rather the entire collection had this sale sign on it.

She went back to check and agreed but could only offer me 10% off the $24.99 because the$9.99 was an error. I declined the discount and asked to speak with someone else. Another supervisor came over, went and looked then said, "Yes, the sign is there but I can only offer you a 10% discount." I declined and asked for the general manager.

The general manager, Pamela, would not speak to me. But advised the supervisor to tell me the 10% was all they would offer me. So I asked for the corporate phone number and then I was good enough for the general manager to come and speak with.

But again the general manager tells me the same thing, 10% off $24.99 would be all she had the power to offer me. I declined and called the corporate office. The corporate guest relations advised me they "empowered" the general manger to make decisions. Really? She told me she wasn't able to help me beyond the 10% discount.

Bottom line is they did nothing but document the complaint. I have a picture with the red sale sign clear as day $9.99, but was charged $24.99. Not happy!

On June 15, I had not received an email saying that my product had shipped, so I called customer service. I was told that some items were "stuck" in warehouses and were taking longer than normal to be shipped.

I patiently waited until I finally received an email saying my item was shipped on July 18. By August 22, I still had not received my item, so I called customer service again. I was told that their computer system said that my item had shipped, but the service rep said that the UPS tracking number listed was not a valid one and the item was therefore considered "lost in shipping". She refunded my money.

My husband and I went back to the store, and oh my God, that’s when the real drama begun. They treated me with so much disrespect when I returned. The sales associates were rude, and the whole time the manager was right there on the phone, and didn’t even bother to get off to see what was going on. When he finally got off the phone, he still didn’t say anything to them about their disrespect. He gave me all these numbers to call. I requested a copy of the receipt, and was not allowed to get it. I called the guest relations department, and they sounded like they really didn’t give a damn. They just wanted to get me off the phone with a promise of a $20 gift card— Really!

They can keep their little $20 dolls with the way I was treated that was crazy. They made it seem as if I went home, bled in the bottoms, and bought them back. I don’t know what kind of people they think we are, but trust me I wouldn’t even waste my time going through all of that. It’s OK I will never go in there again, and I will make sure that I share this story with as many people as possible.

However, my wife wanted me to go to Target to purchase several household goods, so off I went. Partially due to the above problems, I went armed with a checkbook. I went to purchase about 300 dollars worth of goods, with over 40 dollars worth of coupons.

When I went to purchase, they could not process my check. They could not state why they could not process my check, despite my asking, and their computers supposedly functioning, and me having three forms of valid identification and receipts from my bank, dated the same day, showing my available funds to be more than sufficient to cover the check several times over. They had placed my coupons into an inaccessible box, and even confiscated two re-usable shopping bags. When I tried to complain to the store manager, I was told that he "couldn't do anything, and didn't know anything"- his words, not mine. This is the same store manager I had tried to deal with in both events above. I am inclined, at this point, to believe him.

I went to another Target in Leesburg, Virginia, and was able to make a purchase less than 2 hours later, using a check, with absolutely zero problem, meaning that I was able to verify that the problem is not with Target as a corporation, nor with my bank, nor with my process.

I called their 1-800 number right away and was told there was nothing they can do to expedite the correct ring to us even with it not being engraved (I figured this may be what was holding the order up). I am not an idiot. I have worked in a warehouse before and know these things can happen. They did not have a manager who had time to talk to me. I guess they don't understand how important a wedding ring is to have on your wedding day. So I asked them “If I returned the ring to the store, can I get a refund on my debit card?” They told me “No, it would have to be on a gift card.” Now what good is that going to do me when they don't sell jewelry in the store and cannot expedite the ring either? How frustrating! We are getting married and don't have his ring. They are simply saying there is nothing they can do. All they have to do is call the 3rd party shipper and explain to them the situation and have it expedited.

I have never in my life experienced as many problems with an online order as I had with Target.

To start off, they ship the items as they are available (I'm fine with that) and they charge you for the items as they are shipped (which I am also fine with, although it was confusing). What I was NOT okay with was all the ADDITIONAL charges they charged to my card.

My order total was $192.21 after the promo and a gift card. Target charged me an ADDITIONAL $348 dollars. When I contacted them, they stated that it was "stuck authorization charges" that the "charges are not going to go through and are only pending." That's all fine and dandy BUT my bank thought I was overdrawn so my debit card no longer worked. I don't know what "stuck authorization" charges are and I don't understand why Target thinks it's okay to charge someone almost twice as much as the original order amount. They never stated anything like that could happen before I submitted the order and needless to say, it caused a lot of grief with my account. It doesn't matter that the charges were only pending because my card gets declined. Ironically enough, I got an email from Target about one of my shipments being unable to ship because my card was declined. So they overcharged me, overdrew my account, and then said they couldn't ship some of my items because my account was declined.

They originally sent me an email saying that my bank would release the funds in 7-10 days. I told them that was unacceptable, that I couldn't wait for 10 days to get 348 dollars back (I'm about to have a baby for crying out loud, money is tight). After a long unhappy email back to them, they contacted my bank and released the "stuck authorization" charges.

I am STILL getting random charges on my account for this one order.

In addition, I was missing an item in one of the boxes that they said they sent (and of course they told me that item is out of stock even though online it says it's in stock), so they are refunding my money for that item (which means I lose the promo benefit).

They said they sent me crib sheets in a package and the tracking says it's been delivered but we've never seen that package. I called them about the package and they are telling me it's delayed. Why it says it's been shipped to my house if it's delayed is beyond me.

They told me that I had a package on the way that I had already received and so she had to put me on hold to have the shipping department "update" my order before they sent me ANOTHER set of drawer knobs.

I don't understand why a company that is so large and handles so much merchandise would have this many problems with an order.

When I have called and talked to them about the problems, they have been helpful in getting them fixed. However, I don't think I will be ordering from Target.com again simply to avoid this kind of hassle to begin with.

Side note: I'm still waiting on that delayed package so who knows if there will be more to complain about later.

I now have a $150 product that I can't use because it is too small to fit my patio; it can't be safely attached to the ground, and I can't return it.

They sold it to me in early April and now in July won't allow me to return it. ALL that they were able to do was offer to give me the manufacturers' name and phone number. I have taken many business classes and cannot understand how this would help me. By the way, they also couldn't explain how this info might help.

Everyone was very polite while reciting the company policy, but I'm still out the money and very unsatisfied.

I called customer service (which is a JOKE), and found out that I should have clicked their little button on the bottom that says "buy both" (really?). Anyway...

Okay, I didn't click their button, so I figured they could correct the mistake easily enough, but no. They cannot help me whatsoever. I received the runaround for over an hour for them to tell me there was nothing they could do.

On July 19th I hadn't received a follow up phone call or email. I called again and was told that my order was "stuck in the system". This time I spoke with Joseph S. He told me that there wasn't anything they could do. He could not provide me with a contact number for the warehouse and when asked to speak with a supervisor I was placed on hold for 10 minutes until he said that his supervisor was busy on another line. I tried to get a straight answer from him on how this issue was being handled but got the run around. He could not provide an answer to who was taking care of this issue or when my order would be shipped out.

I called again on July 25th to get my money refunded since the items still hadn't been shipped. I was told that they could not refund my money because the items were "getting ready to be shipped". This had suddenly happened on July 15th (4 days before the last time I had called) but was told on the 19th that my order was still "stuck in the system". I was told that once I got the items I could send them back for a full refund. However, the first customer service person (Alfred) nor the supervisor that I spoke with (Gem Y.) could tell me when the items would be shipped. How am I supposed to send the items back for a refund if I never get them?

She did say that it showed we had more than enough to cover the check amount, but it was not going through the system. She then gave us a 1-800 number to call. The guy on the phone was so hard to understand. He also asked for routing number. He also said that we had the money to cover the check, but he could not approve it because we had no check payment history with Target.

I and all the people that I have spoken with have never heard of anything like this. Needless to say we will never go into any Target store or any store that target owns. We will make sure to let everyone know how we were treated. I hope they will follow us in boycotting your stores.

Refund # **. I am getting tired of these overcharges, having to stand in line again.

That was a joke. I had a hard time understanding the THREE operators I called only to be told that Target can't help me. If you look online the complaints for this fan are endless yet Target is still selling at the list price as well as refusing to compensate other customers with issues. I was told All I can do is contact the manufacturer which is Kaz.USA. I contacted this company and now I have to pay for shipping only to be sent a fan that is worth LESS than what I paid originally. Now I spend $11 on shipping making my total grand purchase of $79.99 and I am being sent a $49.99 fan in 4-6 WEEKS! It is the summer and desperately needed this fan. Now I am going to get the cheap fan in winter!!

One is treated better at KMart and Walmart. The look and feel of the Twin Falls' Target store has gone downhill and it feels sleazy. It has felt this way for about a year but the lack of customer service and "attitude" displayed on July 7th has influenced our decision to avoid Target at any cost.

I needed to contact the warranty company to resolve my claim. They told me to contact Westinghouse, since the TV is less than a year old and their warranty kicks in after the manufacturer's warranty. I am told to send the TV prepaid to them for exchange, but should they receive it broken, they will not honor the claim. I have never heard that a TV can be shipped by mail or UPS. I am also sure that it will never arrive intact. This is the biggest scam ever. Never buy electronics at Target, and do not buy any of their add-on warranties.

She fumed home and called customer service who proceeded to tell her that no she wouldn't be able to return the items because it was past the expiration date. I called HQ then to see if even they might give her a store credit and they refused to give her any refund or even a store credit. I asked to speak to another manager above them and they said no. WE will NEVER shop at another TARGET again...they have a ridiculous policy regarding returns. Reference # 3-501-138669.

I've been accidentally double charged in the past from stores and the place I work at has the same policy as the places in the past I've dealt with. Our process can be handled right over the phone, I don't understand why I have to go through the work of contacting my bank and submitting a written request. It almost seems like they don't even care. I'm supposed to be closing on my house this week, and yes, even though it was a small amount of money, it is going to set me back somewhat as I need to put every bit of money I have towards the house!

(3) This isn't the first defective shoes I have purchased from Target, so I wanted a refund.

He proceeded to tell me about their return policy. I told him I was aware of the policy and that I expect that a pair of shoes would last more than one day when I buy them, that I had no way of knowing that the shoes were of poor quality and I wanted a refund, not an exchange. He told me that I should be able to get a refund so I again explained what happened at the store and how poorly I was treated. He put me on hold and when he came back, he gave me a reference number which I had to use on the same day!

So, I had to drive to the store again. This time I was left waiting for several minutes. The manager finally acknowledged me and said that "as a courtesy" to me, they would do the refund this time, but that even with a reference number, the return is at the store’s discretion. Needless to say, my time and money are valuable to me, so I will not be shopping at Target again. We have Kohl's and Walmart in the neighborhood, and they will be receiving the money that I used to spend at Target.

How embarrassed was I to find out they were not activated. I went back to the Target store to tell them what happened, what cashier terminal I went to , what I bought and because I did not have my receipt, they couldn't help me. I've email iTunes and they stated they couldn't help me either because I don't have the receipt. My question to Target management is, can't someone go back and look at the transactions for around or after that date and see my purchases and get me a copy of the receipt? I am out $30 because of a cashiers either incompetence or inexperience on how to ring up the iTunes gift cards. And because I did not keep a receipt which I thought wasn't necessary because I assumed the cards were activated. Your assistance to this matter would greatly be appreciated. Could someone contact me and let me know if I can get a copy of the receipt.

I called and they told me they will investigate it and call me back. Weeks passed until I finally called them--still nothing! A few more weeks passed and I finally receive a letter in the mail stating that there is nothing that they can do about it. Basically, they’re saying that I am a liar. Who goes to the same store at the exact same time and buys the same thing in the same amount? Crazy! I will never ever shop at that store again! Instead of spending $30, I spent $60 for one dress. Insane!

It did the same thing so I took the game back to the store and they told me that I could not get my money back or another game. Copyright laws and all you know! Since I had opened it, how are you going to play the game if you don't open it? I have been in retail for over 40 years and I work for Walmart. And let me tell you that they would not do that! If a product is bad, it's bad, copy write or not! I can tell you that I will never set foot in another Target store! This is wrong! I paid my hard earned money for this game and I should be able to play it.

To make a very long story short, I made numerous trips to the store and countless calls to Waverly and Target Customer Service, eventually emailing the Chief Executive Officer and receiving a call from a customer representative, Alex, from his office. He was very pleased with himself in that he and all the representatives were very consistent in sticking to "their policy". They offered me around $35 (the lowest selling price as it was by now on clearance somewhere). No one offered to find me one of these $35 comforters to exchange it. They felt absolutely no responsibility to replace it or refund the amount of the admittedly defective comforter. Because I did not save a receipt for an item that I had no intention of returning, I was the loser.

They did not bear the responsibility for selling me a defective product. They genuinely feel justified in their position. It's just my problem. Having read the other complaints at this sight, I have no confidence that they would have refunded the full amount even if I'd kept the receipt. Making money on the backs on faithful customers does not seem like a good long-term recipe for success though it serves them well in the short-term, until more customers get mistreated and share the truth about the soul of this organization and its leaders.

I cannot tell you how much time and how persistently I have pursued this. I had previously been a Target devotee, shopping daily for my family of 8 at their stores, but no more. I have talked to so many people lately with the same experience. In my experience, Target does not stand behind their products and buyer beware. I would not assume that any of the "brand name" products sold at Target are anything more than a cheap Target product with a "brand name" tag slapped on it.

Deceit, lack of integrity, selfishness, shoddy workmanship, insensitivity (though they are very consistent in their application of "their return policy"), this is my opinion of this corporation. It may take a while, but they will lose in the end. They will reap what they sow. I can only assume that this speaks volumes as to the character of the leadership. Perhaps with time, they will turn from their selfishness, but I, for one, am not holding my breath!

The cashier refused it and asked for a driver license. In the 30 years of military service and 26 years as a retired officer, I only had that happen once before, and that was quickly corrected when I asked for the manager. However, not in a combative mood, I rummaged into a different location where I kept all my vehicle related papers such as my license, registration, AAA card, insurance card and et cetera. I produce the ID in its clear plastic envelope. The cashier returned it and told me to remove it from the envelope, so he could scan it. At this time, I cancelled my purchases and told him why. He rudely replied that he just worked there and told to blame Target, not him.

I have three complaints about this event. Your employee was badly trained and extremely rude. At 80 years old, he may have been required to ask for an ID, but it could have been perfunctory, and not to treat a customer as a disguised teenager trying to buy alcohol illegally. Finally, in most states it is illegal to combine a credit card purchase with the customer's address and phone number. Doing so supports a high probability of ID theft and adds another opportunity for a thief to defraud a victim. I would suggest that if you haven't already done so, you might check on NY's statues on this matter or confirm the extent of the federal restrictions against combining credit card purchases with addresses.

I asked her why then was I getting a message saying delayed and she didn't answer so I asked her when I would be getting it and she said it will be shipped between the 10th-17th. I said to them that it's only the 4th, why can't they contact shipping and cancel this since I no longer need the item. They are going to waste everyone's time and money. The driver is going to end up delivering a huge desk I don't need and then I'm going to waste gas taking it back to the store. She said to just take it back to the store when you get it if you don't want it. I told her that Target has placed a hold on my bank funds for the desk and I have no access to that money until I'm able to get that unwanted desk and return it. So I asked her to be more specific on the delivery and she said that she cannot guarantee that it will be delivered between the 10th-17th; it is only an estimated date and she couldn't even guarantee that they had the desk at all.

They refused to cancel the item every single time I called and they refused to let me speak to someone in the US or to a supervisor and they hung up on me twice. I dare anyone to order online and try to cancel; the foreign call center will lie and tell you that it is too late! It is an outright scam!

Target Corporation needs to know that the hands and mouths of the call center folks they are feeding are sabotaging their company. They think that they are looking good by never showing cancellations of orders, but they are ruining customer relations! They are also dumping the problem onto the local stores to deal with. Shame on Target! Hey, here's an idea, I have six years National Call Center experience but haven't been able to find work now for a year, how about bringing jobs back to the good old USA?

My money is still in limbo until they deliver or cancel. The bank said that I'd have to cancel my bank account in order for the hold on the funds to be released. I spent days and hours of trying to get someone from Target that actually spoke decent English to understand my situation.

Since I used gift cards for this purchase, they would only refund me with another Target gift card. If I wanted a refund, it would be to spend my money elsewhere. I then called to see if they can change the item to a similar item that was in stock. I was told I couldn't and that they could still refund me my gift cards, but it would take 10 days also.

When customer service was contacted over the phone, I asked to speak to a supervisor or manager and was told that there was none. I've been sending email back and forth to them with not much of a solution.

My family and I walked to Target and when we left the store, I had my 2-year-old son in the shopping cart. Not thinking anything's wrong, we began to walk. Then suddenly, the shopping cart jolted my son's head back and my head flew back and the shopping cart stopped.

I was very frustrated at the fact that my son could have been hurt. I noticed then that there is a security on the basket to not "steal" it which we were not going to do. However, there was no sign that visibly displayed the boundary of the shopping cart. I was more upset at the fact that my son could have been seriously injured, as my neck and head hurt thereafter. I understand the need for security measures to prevent theft. However for legal reasons, there should be a sign that displays the security measure. At this point, I am very uncertain of continuing my shopping there. And I am so upset that a store with such prestige would not have proper legal signage visible. Thank you.

As of today, Tuesday, neither store has received the items. It took both stores after calling them today an hour on the phone, to tell me they had not received the item. This seems to be a problem with sale items constantly with this store chain. Especially in the low income neighborhoods. If no rain-checks are going to be distributed, then they should not be allowed to print false advertisement.

I said, "Okay, well, I'm going to return all of your things and I want my money back." I had the receipt. They refused to return my money. I watched other people come in after me with no problems returning their things. Because the girl overcharged me, it had to be investigated. When I returned later with their things, I was told I was lying about what I purchased. When I was first in the store to return the items not one of the representatives looked into the bags to see what I had.

They just assumed because I'm black that I had to steal those things or I lied about bringing all the items back. After they went through the bags, the last time about 5:10 pm last night, the lady found everything in the bag. Then proceeded to return my money. About 9pm that night, the police came to my door stating that someone from Target told them to come to my house after the fact of me getting my money back. I was treated like a criminal after they took my money out of the bank and when I wanted my money back it was a problem. I have never been so humiliated in my life. To be called a thief when I just spent $1500 in there in December.

The racial profiling that this store does is terrible. They got the money which showed I paid for what I bought and still was treated this way. When the Evesham ploice came to my house that hit the nail on the head. Something needs to be done about the employees from this company being allowed to overcharge people and everything that should have happened to that employee they did to me. They didn't fire her for stealing but rather send the police to my house as if I was the one who stole. I spoke with Hanna and Diana. Diana was the one who went through my things and told me everything was there. Still after last night, they had the police come to my house at 9pm last night.

We took the bed home, opened it, and the very first piece of the bed that we saw has the wooden trim ripped off of it and the staples used to hold it together were bent up so that it will not go back on. At this point, I say, "This bed is just a bad product--obviously poor quality." I don't want another baby bed from Target because this was the most expensive bed that they had--the rest are just as poor quality. The problem is that now, the store says, "We will just give you store for $250!" Their policy is that since we had a gift receipt, we cannot get cash back. I understand that. But we want the money just put back on my wife's mom's credit card since she just purchased it online. So, then, target says, "We cannot return your mom's money because you returned the bed and now have an exchanged receipt."

The manager gave me the number to call guest relations. And after talking to Paul, then to Chandler, then to supervisors Derrick and Liz, they said that they cannot do anything to get our money back because it is their policy. We just want our mom's money back so we can go buy a bed somewhere else. We are stuck with a $250 gift card at this point, but are seeking further action. We don't want any of their stuff now. We were registered for a baby shower and had 66 items on our registry (we are cancelling that) which would have been about $1,000. We are also telling everyone on facebook about this (I have about 700 friends), most of which, are my age and expecting babies. Do not register on Target! Do not buy anything online because Target won't give you any money back if there is a problem--just store credit! They are trying to keep our money, and they might. But they will never get any more of it if I can help it!

The last couple of times I've attempted to return or exchange a Target brand item, I'm quickly faulted because I don't have my receipt(s) and it's been rocky from then. From check out to the customer service desk, I've experienced numerous problems that I just cannot let it go untold. When I'm first engaged at your customer service desk to make a return or exchange, the person behind the counter coldly asked for my receipt then immediately scolded and advised me that there is no way for me to return or exchange your own Target Brand unopened product without a receipt. Clearly it is an unopened Target brand item so I'm being accused of stealing. I can assure you with bank statements that I've made plenty of purchases at your store and did not steal this product nor produce it in my bathroom.

This is, by no means, an exhaustive list of the poor customer service I've received. This attitude and policy is unacceptable and nobody should be treated in this manner. I hope that this is a last-time experience that I will never have to endure again. However, I feel compelled to make my complaint known if for no other reason than I do not wish to see anyone else go through an experience such as this. Please respond with how you have handled this issue and how I can be sure this will never happen to me again.

I returned on 12/31 again with the player. At this time, I returned with all the information about the purchase and all identification numbers I got online from my account. They opened the box and looked over everything - no luck. I was told that the system was asking for and not accepting the serial numbers, and with an undercurrent, there was something wrong in what I was attempting to do. I was told that they would need the VCD number found on the original receipt. Buyer beware! This disappearing VCD number is only found on the original receipt. When you print one from your online credit card information, it is not there. When you ask the store to print a one, they will use your credit card and return with a copy that will not have this number. So, you now have verification of your purchase, but they will not accept the return.

At this time, I called the 800 customer service number from my car and was told that a.) there was no VCD number and b.) there was no match on the serial numbers. When I asked which one it is, they had no answer. Next, I went to a Sony dealership and asked if they could explain the various numbers on my stuff. The sales person there identified the sticker on the top of the box as Target's. It had dates and tracking for location sent to. The serial number on the box matched the serial number on the unit. I went back to the store with this information - no luck!

At this time, the store manager told me that I was taking too much of her time. Now, realizing the credit card return policy posted in customer service has many exceptions and there is a disappearing VCD code which may cost you hundreds of dollars and lots of your time, I went home, found the receipt, and made my return. Good luck everybody!

I called guest services and got the same results. Nothing! When I told that person I was going to close my account and never shop in their stores again, she said "is there anything else I can help you with?" She didn't even try to keep me as a customer. I have never received such poor customer service from anyone. If this is how you treat your customers, then you will slowly lose! Never once did anyone ever apologize or ever try to persuade me to stay as a customer. Pretty sad! I would rather pay double somewhere else than ever step foot in another Target store again!

I'm really disappointed with the Target Return Policy and the careless treatment of their employees, especially with the manager who didn't do anything to resolve my problem but stand back only on Target Return Policy. This morning, I also called Target Customer Service 1-800-440-0680 and they didn't care as well even though I told them that it wasn't right to use people's money, especially on these days that the economy was so bad and a lot of people were unemployed. Target stores just lost another client and I am making these statements hoping that someone will do something and the world will know about Target Policies.

In contrast, I went to Macy's store and returned many items that I got for more than four months ago, and Macy's gave me all of my money back. They really have a good return policy and a very good return system with their own Macy's return tickets where you get back what your really paid for.

First, I looked up the customer service phone number of Target because I wanted to know to which Target store I should take the keyboard for purposes of an even exchange. I then dialed Target's customer service number and spoke to a Marie. I could not understand her and she was not very nice to me. I asked Marie to talk to her supervisor and Marie said that her supervisor would have to call me back. Based upon my previous experiences with call-back supervisor promises (supervisors never call back), I then realized that all Marie was trying to do was to get rid of me. After total frustration with her, I then hung up.

Once again, I dialed Target's customer service number and I spoke to a Petagye. I explained to her that I wanted an identical Casio CTK-720 Electronic Keyboard to replace my defective Casio CTK-720 Electronic Keyboard. Since the keyboard that I received from my daughter-in-law was a Christmas gift, I obviously did not want to tell my daughter-in-law that the keyboard she gave me as a gift did not work. That would hurt her feelings. Petagye insisted that I produce a receipt for the defective keyboard. I cannot go back and ask my daughter-in-law for a receipt because as stated above, it would hurt her feelings. Bear in mind that this keyboard was a Christmas gift.

Since I was now getting nowhere with Petagye, I asked Petagye to transfer me to her supervisor and Petagye said that she would have to transfer me to a so-called Guest Department. A Nell from the Guest Department then picked up the transferred call. Nell also insisted that I produce a receipt for the defective Christmas gift keyboard. I went back and forth with Nell trying to explain to her that the keyboard was a gift, and that I could not ask my daughter-in-law for a receipt.Nell would not do anything to help me. After I saw that, once again, I was getting nowhere with Target's customer service/guest department, I then asked Nell to write up my complaint. I understand that my case is written up as Target Case Number **. I asked Nell to transfer me to her supervisor. The person to whom I was given to speak was named Julianne.

Julianne was nicer to me than all of the other above listed Target people. Julianne asked me for my zip code and then she told me that the Target store in Anderson, Indiana had a large number of Casio CTK-720 Electronic Keyboards. But she stressed to me that when these remaining Casio CTK-720 Electronic Keyboards were sold by the Target store in Anderson, Indiana, that this Target store in Anderson, Indiana would not be getting any more of these Casio CTK-720 Electronic Keyboards. Julianne also told me that the Post Road Target Store in Indianapolis did not have as many of the Casio CTK-720 Electronic Keyboards presently on hand, but that the Post Road Target Store would be getting more of the Casio CTK-720 Electronic Keyboards.

Both the Post Road Target Store and the Anderson Target Store are over an hour from where we live. So this is over an hour over and an hour travel time home to just exchange the defective keyboard. However, Julianne also told me that the price for these Casio CTK-720 Electronic Keyboards had gone up and that I would have to pay the difference between the sale price and the new price.

This Target requirement that I pay more for the Casio CTK-720 Electronic Keyboard than its sale price is nothing more than a bait-and-switch tactic. So now in order for me, the customer, to keep from hurting my daughter-in-law's feelings, I am supposed to pay more money for this keyboard. This tactic is not only blackmail, but it is a bait-and-switch tactic - and it is illegal. All I want is the exact same keyboard a Casio CTK-720 Electronic Keyboard one that works. Furthermore, Target has no business selling a defective keyboard anyway. As a Target customer, I have spent hours of my time on the phone getting nowhere - except getting upset.

Target needs to give me a replacement Casio CTK-720 Electronic Keyboard a Casio CTK-720 Electronic Keyboard that works. At the same time, they have to give me a Target Gift Certificate to compensate me for my frustration and poor treatment by Target employees.

So I asked who else I could talk to about this situation. She said I could call customer service, but they would tell me the same thing. So I called customer service and talked to 3 people, including a supervisor named Lisa, who in fact did tell me the same thing. So I asked for the name and a phone number of someone in the corporate office I could speak to about this. Lisa told me she was it. Wow! I loved (past tense) shopping at Target but I will not darken their doors again. It's sad because according to their employees, they will take my complaint and it could be used in the future to change Target's return policies. According to what I have seen here, that's the biggest bunch of ** yet. I have never dealt with a company more unwilling to work with the very people who keep their doors open!

Outraged, I repacked the unit and went back to the store. After waiting in line twice, I exchanged the first unit for the last one they had. When I arrived home and opened the box, it was clear the packaging had been tampered with, but I set it up anyway. Just as I thought, someone had owned that one as well. I called the store to speak to the manager, and was left on hold for half an hour. The handling of returns with electronics, especially console systems, is that they are sent back to the manufacturer once returned, not repackaged in the store and placed back up on the shelf. I'm wondering if that is even legal to do as it shouldn't be. I won't be shopping at Target ever again. This caused frustration, major anxiety, and a waste of my day.

I called corporate office (1800-503-0308) and they didn't care either. They said it was a promo item, and that they don't really have people they call managers at the stores. The corporate office person was very cocky to me. They said it didn't matter if I bought $1000 worth of merchandise, I'd still get $ knocked off for any return, even though I only needed to spend $100 to get the $10 gift card. It's a promo item. I shop at many department stores, and none that I've shopped at have done that. I was frustrated that Target could be so rude and misleading.

Sure it was only close to $5 that I lost off a free gift card, but I'm wondering how many people return items, and don't realize that they are doing that. They should have taken that amount off of the remaining balance of my free gift card, since I will no longer be shopping there anyway. But they refused to do that, instead they took it from the balance of the merchandise.

If Target trains cashiers to load bags so fast that they get mixed in with the previous customers items, then this must be a common issue for them. Why not wait until one person leaves with their merchandise? Why not let us see the tape? We are out a little over a hundred dollars!

This year was different. He was very specific and it made me feel good that his only request was taken care of. Time for bed. I need to get up and stand in line at the Target store by 3:00 AM for more early AM bargains and the ability to socialize with the other Christmas bargain hunters. December 18th rolls around and still no delivery of my Garmin. I'm really not that much into using my personal AOL email. I work in an office receiving about a hundred of these electronic messages every day. The company I work for strictly prohibits employee usage of such sites so only when I am home and motivated to look at personal messages do I log on and listen to that familiar sound You've Got Mail. I have to check on my Garmin so I log on and sure enough I've Got Mail; one from Target dated December 4th. The subject line says Order Update. It reads, your order was canceled because our advertisement erroneously indicated that the Garmin was blue tooth compatible. If you still would like the item log onto Target.com place the item in your shopping cart and use the special code below.

You will not only get the deal but we will give you an additional discount since you are being inconvenienced. You must re-enter your order by December 7th. I followed the instructions, entered the code and sure enough: This promo code has expired. This can't be right. I'll contact customer service. They'll understand my circumstance and take care of my problem. None of this was my fault and I should get the deal I was offered so I call the customer service number. I reach someone and explain the situation, repeating myself several times. She didn't speak English all that clearly but was able to look up my account and confirmed that the offer had expired and there was nothing she could do to help me.

I asked what country she was in and she told me the Philippines so I asked to be transferred to a customer service person in the United States. She did not have that ability so I asked for her supervisor. The supervisor couldn't help me either so I asked for her supervisor. I got the telephone number to Target in Minneapolis. Surely someone there would understand and assist me.\I feel very comfortable when the woman answers the phone in clearly understood English and explained my situation to her. She was quick to inform me that I ordered from Target.com and that was a different company from Target Stores. It will be the same as of January 2011 but for now Amazon operates them and she couldn't help me. She couldn't even look up my account and review my situation. I quizzed her in disbelief that a web site with the same logo and name was really a different company but after listening to a description about how they were under the same umbrella but different I asked for the corporate number to Target.com.

Upon making that call I ended up in the same calling cue as I started. Someone picked up this time with a new accent. He was from the Caribbean. I explained the situation to him and got the same response as before and again asked for the supervisor. English was better here so I figured I would get a better result with clearer communication. I am put on hold for an hour before I get to the supervisor. The person I originally connect with keeps coming back and explaining to me that they are aware of this issue with the Garmin and the supervisor would not be able to help me. I'm wearing a headset and ready to do battle at this point.

I feel cheated and I am certain that my negotiating skills would lead me to a reasonable resolution to my problem so I keep holding. I guess I went to a gunfight with a knife. I got nowhere with the supervisor. Could not be transferred to her supervisor and she gave me the same 800 number that I already had. Back to Minneapolis Minnesota, the corporate headquarters of Target. I'm still convinced that Target.com is the same company and I will persevere. I'm on a mission. Two hours on the phone and now I'm really getting angry. I get to a Guest Relations person who gives me the umbrella explanation again so I ask for a supervisor. I get a very articulate supervisor this time that explains to me that she can only make a report and deliver it to upper management. She was very nice and politely listens to my story agreeing that I was very clear in my description and that she would pass the information along but could not actually do anything to resolve this issue. She wanted to know how much money was involved with my complaint and I realized all of this effort was over $70.00.

Certainly I spent $70.00 worth of my time already and started to wonder how much effort I should put into resolving my issue. Target should not have canceled my order. They could have offered me an option allowing me to cancel since the item's features were overstated in the advertisement. I learned a long time ago that if a deal is too good to be true then it is not. I figured a big company like Target would not pull a new twist on the classic Bait and Switch but I guess I am wrong. So the next time a big retailer wants to create a buzz all they need to do is make a great offer, mistakenly overstate the features on their product, and then cancel all the orders. I know better now. Thanks a lot AlGore.

I find this to be at the least shoddy construction and a defective product and also somewhat suspicious that this should happen on this precise day. I immediately contacted Vizio and was told I would need proof of purchase in order to have them service or replace the item. I first contacted Target Visa and was told that they could provide me an itemized statement since this was the only purchase made with that card. When the statement arrived, it was not itemized and when I again called customer service I was told that it was not possible to get an itemized statement.

If I had been given that information in the first place, I would not have wasted 5 days waiting for the paperwork to arrive. Next I contacted Target Guest Relations at where I spoke to Janet, Janis, and then Veronica. In the end I was told that "it is not Target's policy" to share transaction information with their patrons. The information is available, however, Target is choosing not to provide support to customers when they truly need it. I was told that although I have the original packaging for the product with the item number, the shipping information, etc. that there is nothing that can be done or provided as proof of purchase, again because "it is not Target's policy".

I was treated very rudely and I do not appreciate being patronized. So now I have a $800 piece of worthless electronic parts and no satisfaction. I have been a Target customer for years spending $200-300 in your store every month on household products, clothing, accessories, toys-but I will not be a customer any longer since this is how they treat customers when they truly need help and have a poor experience with a product. Target sold a defective product and now refuses to provide help to correct that problem.

What! What happened to the instant manner they took the money in the first place? I pressed the point, made it all the way to the home offices, and was quoted the some policy. That means that Target is keeping my money from me so that they can collect interest on it while I can't use it to complete other shopping needs. This is theft of interest. I used to be a Target shopper mainly because I preferred the slight upscale atmosphere to other discount stores after learning what I now know about **** and the delay in receiving return funds. This will be my last transaction with Target. I also did get the address of the CEO in Minnesota and will be writing him a letter as well.

She then told me that I would receive instructions in the mail on how to set up my debit rewards card. About ten days later, I received a denial letter and my credit report was used to inquire. I am very annoyed and bothered by this. I feel bamboozled and taken advantage of. This is misrepresentation and not a very fair practice to the customer. I always shop at Target and after this experience, I can honestly say that I am reluctant to enter the store. This is a dishonest practice. I need to know my rights as a consumer and intend to pursue further action. I would appreciate a response from your company explaining why this happened.

She transferred me to someone reading the same script also with a very heavy accent. She told me that they could send me the camera in the different color for $104.25! I could order it online cheaper! She couldn't understand me. I asked to speak to a supervisor. She informed me that there may not be one available, and that I would be on hold for a very long time so that if she found a supervisor she could explain the situation. I waited for 15 minutes, and then I hung up. I went on walmart.com and ordered the same camera with a tripod, 4 GB card and 25 free prints for $99 with a promise to be at my house by Xmas Eve. Thank you Wal-Mart. They never fail me. What was I thinking going with Target?

I figured the lady who appeared to be in charge would at least show more customer service but while I waited, she played with the toys in the return bins and seemed oblivious to the fact I'd been there, close to half an hour. Finally I said, I've been waiting 25 minutes for this crib but without waiting for me to finish, she asked if I wanted a refund. I explained that I didn't want a refund. I wanted the crib. I couldn't believe she that that was the first step toward resolving the problem! I've had notably bad customer service at this location three times but when you call the number, it rings for about 5 minutes and then disconnects and when you go online to complain, there appears to be no Target customer service but there are plenty of places intended for employees to voice their complaints.

My bank never received any such fax. Although I made a deposit on 11/23/10, it was too late and there was an insufficient fee assessed on my account. After $8.00 spent faxing my bank statement, etc. to Target, they have informed me via email that it is the bank's fault, and they will not cover my insufficient fee. My Bank manager told me on 11/22/10 that she could not release a hold that Target had placed on my account. Target did not release the hold on my account until 11/29/10. And irony of ironies, when I re-ordered the net book they shipped it to my P.O box instead of my street address. I am forwarding this matter to the Poughkeepsie office of the Attorney General of NY. I think Target wins the scrooge award of all time.

They say ,they cannot unfreeze my account because it is "already in the shipping process" umm, no it's sitting in your warehouse or so you say, at one point it's there, not there, not packaged, packaged. No explanation for why it is packaged but just sitting there. As of the 17th the site still says Standard shipping will get it to you by the 24th, really?

They tell me it may or may not get here by the 24th ("good possibility" it won't say the customer service team leader and than refuses to acknowledge he said it), because they are having "difficulties with the amount of orders which came in on Black Friday in that distribution center", which you will note was several days before my order.

If i may not get it and I ordered on the 10th, what chance do people who are ordering it on the 17th have? People should save themselves some heartache on Christmas morning and drive out and pay the extra 10 bucks! I will never order from this site again or shop at Target unless this matter is satisfactorily resolved.

The customer service reps (team leaders)are unsympathetic, won't answer a question directly, refuse to be straightforward and honest and use "placating speech" but won't do anything for you! My only recourse is to "refuse shipment" when it comes but I don't have the money to buy another of what will be the only gift under the tree for my son. I believe the statement that it can be received by the 24th is obviously fraudulent and that they know this.

They should remove it from their site. I am very unhappy and I will make sure as many people as possible know that they do not take care of their customers and use deceptive sales tactics. They are very Grinchy! Very unhappy. Long time but not any longer a Target store customer.

I have been a target.com shopper for many years. This is the first I have ever dealt with this and I am not pleased! Will this do anything? Probably not. I say that because its Christmas and we have been warned. But last year, I did this same thing with them - shopping at this time of year. I made a mistake and it was correctable because it was within the hour and they told me "quote unquote" that if I have a change within twelve hours that it is not a problem. It can be dealt with. What the hell changed!

I was dealing with chemo, ovarian cancer and I didn't know if I was dying last year and I had no problems. They were wonderful to me when I had to make a change to my order one year ago. Now I get, no this has been the procedure. I think they want to make the interest on money off of my payment now and they also told me that it will take up to five weeks for them to refund me. What is this crap? This is not the way to keep customers! Please advise customers to not use their site!

The economic consequence is that I have money going out to them that I won't have for other gifts or bills because I won't get my refund for five weeks; when its not even out of their store yet and they don't have to put me through this. My oncologist tells me that I am not to deal with high stress. I am just off of chemo. This is high stress. I'm sorry that I cannot physically go shopping and I'm sorry that I, as a customer, feel that my rights have been taken advantaged of. So, this is not helping my health.

Today, December 14,2010, I thought I would give it another try. I wanted to do some Christmas shopping and buy a few groceries. I went through 4 carts that all died on me and I ended up hobbling out of the store in pain and in tears. Each time I have told a manager and each time they say, they are sorry and it is the 1st time they have heard about it. They will look into it. I ask them to please get me a cart that works and they run to the other end of the store to get a cart, and the carts don't work there either, so they come back empty handed.

I have been to Target stores in Minneapolis, Rogers, St. Cloud, Minnesota and have never yet had a cart die on me and I don't have to walk out in such frustration and pain. Could you please tell me what I should do since I live in Elk River. This store is most convenient to me, I have complained on going to managers, and even called to complain to the customer service. Each time I am told it will be addressed and that they are sorry. This has become a huge problem because I have to go to another city or shop at Walmart, which I hate. I live in Elk River and want to utilize my local Target store. Please get back to me in this issue.

I contacted Target.com via email the next day I had a confirmation stating the delivery would be arriving by the 8th of Dec. On the 9th of Dec., I called Target.com and was told my only option at this point was a refund. They would reverse the charges to my card. I was told it would take 3 business days. They still have this product online and listed as in stock.

How can they take the money for a purchase, hold that money for a period of time and fail to provide the purchased item yet continue to offer the item for sale? The item is no longer on sale for $199.00, the cost when I checked is now $204.99.

Whether it’s internal within the store, or someone who stole and purchased goods, either way someone should have been cautious and aware and made sure the all IDs were checked when purchasing products. Obviously, it was not done. Furthermore, I contacted Target’s costumer service and the person on the phone indicated that the call was going on file, but did not apologize for the mishap nor asked for any information, such as, transaction number or my contact information in efforts to resolve or rectify the situation at hand.

This morning I got a generic email saying there was a delay and it may not be delivered until the end of January. That's a problem because it's a Christmas gift for my son! So, I called back and the lady who answered told me it showed in stock and would ship in 1-2 weeks. I asked her, “Well, what about the email I got?” She had no idea. I asked to speak to a supervisor (Mr. **? it was hard to hear him). He said the email was wrong and it would ship in 1-2 weeks and they were trying hard to fulfill the orders. He told me I would get a new email.

I still have no new email. And when I check my order online, there is a big red box saying it's going to be delayed until the end of January. Who am I supposed to believe? I feel that the supervisor was just trying to get rid of me. Somehow I have a feeling that it's just not going to be here by Christmas, if I get it at all. I tried to go to a Target store to see if they would help, but "James" at the Flatbush Ave. and Nostrand Ave. Target said he couldn't do it, but if corporate said it was okay, he would. I tried to call corporate. They said they couldn’t do anything, that Target.com and the stores are two different entities. I could cancel my online order and pay more money in the store if I wanted. No, because now the iPod is $90 more in the store and online now. I still have no idea when this is going to ship. Nobody can help you when you call or in the stores. It's unbelievable. I will never shop at Target again and my Target card is going in the trash.

Well, by this time, the Mindflex was no where to be found (online or in any store) and my son was left without the item he wanted so badly for Christmas even though I had done my part in ordering it early for Christmas. I swore that I would never shop online at Target but unfortunately I did again this year.

On Dec 1, 2010, I ordered a popular wii game (U-draw) it stated that it was available and it would ship in 1 to 2 days. Wouldn't you know it, they did the same exact thing to me again. This time, on Dec. 7, I checked to see if the wii game was shipped and it stated that it wasn't and I would receive it between Dec 20 and Jan 3. I tried to cancel the item but there was no option for me to cancel it.

I called customer service and she told me that they couldn't cancel the item because it was in the "shipping process". It was ready to ship on the 7th but it "somehow" didn't ship and there was no option for me to cancel. She said, I would receive it between Dec. 20 and Jan. 3 and there was nothing else she could do.

Mind you, if I clicked on the item as if I were going to order it, it still stated that it would ship in 1 to 2 days. Talk about trapping customers in. It is near impossible to speak to anyone or leave any type of comments on the website. Well, no more shopping online at Target for me.

When the Manager arrived, she had no reservations about inspecting my merchandise to her satisfaction and, of course, found nothing wrong. She then let me leave. Since then I have talked to the 'Store' Manager and he offered to take no corrective action. I asked for an apology of the store Manager from the employee for such abusive and disrespectful behavior. I am wondering what types of treatment of customers warrants termination of an employee or any sort of discipline.

I asked what caused me to be suspected of being a shoplifter and was told they don't know. This means it is likely to happen again. If it should and I decide not to be subject to their abuse and decide to just ignore their request not to leave with my property, I can imagine that a police report would be made that had committed a crime. Then what? I can imagine a very bad outcome.

You might think that you are only hearing one side of this incident (like I was told by the Store Manager). He made me aware that he could look at the video camera footage to confirm what I told him and to identify the persons involved. Him and the District Manager are not available to me for further discussion about whether that was ever done. My take is that they just don't care about customers. Thank goodness there are Walmarts to give my money to.

When I called customer service to complain about this, they placed a new order using the sale price and offered me free shipping. However, the same thing has happened several times in two months. The order is placed then delayed, then cancelled. All I get is promises that the items are available and should have been shipped. No one (including me) understands why they have not been. I am extremely frustrated with this experience.

I explained that I only had a small window of opportunity to try and transition my twins into these new toddler beds. They share a room and I couldn't just give one a new big boy bed and not the other, anyone with kids understands why. Even if i could, if it took another two weeks for the second crib to come in, I would be out of time to transition the second twin into his new bed the right way. If that isn't enough reason, I also explained that our 10 month old broke part of the base on his crib, and I put off buying him a new one because I was just going to give him one of the twin's cribs since they were getting new beds. Still, they told me there was nothing they could do except refund what I paid for shipping.

Incredible, absolutely no help at all. I told them I wanted a refund for the bed I didn't receive and I would return the bed I did receive, along with the three bedding sets, to me nearest Target store tomorrow, over $300 worth of merchandise. They did not care, and to top it off, said they would try and stop the second bed from leaving the warehouse, but if it got shipped, could I just refuse it. I said, "No! How could you have already started to process shipping of the second bed, when we haven't figured anything out yet? I've been on the phone with you guys since calling to say it wasn't included in the order and never told you to send it - unless I could get it in the next 1-2 days." The supervisor told me that it had been sent for processing before I was even transferred to speak with him.

Now, if it shows up on my doorstep, I have to deal with getting it back to them. I can't believe how uncaring and unwilling they are to help a loyal customer.

I then went to the Starbucks counter where I waited for about 15 minutes. I had bought a $12 "recycled" cup that cracked down the side after only 2 uses and once again I was told I could not exchange it for another, it's store policy. Here I thought Starbucks was responsible, not Target. I asked the manager if he would keep the receipt for a cup he left the store with drinking coffee out? He was snotty and rude, I told him it was **. What ever happened to the customer is always right? I am the mother of 4 and professional 54-year-old woman. I don't look like I am trying to scam anyone. What he really should have done is just got me the new cup and tossed the other one in the garbage.

I have never been treated like this in my life. In fact, I almost didn't even try to return the cup. I almost just tossed it myself so I didn't have the take the time to exchange it. But I decided it was the principle of the whole thing and it must have been defective. Geez, all over a $12 cup. He was not going to budge though. You lost a good customer over a lousy $12 cup. I usually do all my Christmas shopping at Target but this year, I will be going across the street to Farm and Fleet, and Wal-mart all because You have a jerk for a manager at Cedar Falls. He didn't say he was sorry or anything, just looked **. There was a couple standing behind me at Starbucks shaking they heads when I left too and they said "what a jerk" under their breath to me too.

I then proceeded to go to my car and cry. Thanks a lot Target for a great experience. You just lost a very good customer. I just thought you might like to know, I will now be contacting Starbucks.

Oh, my gosh! So I have spent far too much time on the phone to Target central and have gotten no satisfaction whatsoever. I will never spend a penny at a Target again. The replacement warranty they sell is a complete scam! What amazes me is that companies like Target stay in business. Do they really think it is worth my business not to just take care of it? It will literally cost them thousands of dollars in lost business from me for just a few bucks or no cost to them. Stunning.

They kept me on hold for an hour, offered no assistance, transferred me from department to department, blamed the other departments for the error and ultimately, I was disconnected with no resolution and no attempt to make me a satisfied customer. Extremely poor customer service and no one there has any idea what they are doing.

When I did, the Customer Service told me the same thing - it was processing and could not be changed. And yet the item has not shipped yet. I explained the situation to her and she said when they try to send it, it would be refused and then I would get a refund. I even called the building where my office was. It is a huge sky scrapper building with many offices and they confirmed that they do not filter packages to make sure that the name on the package is of a person who works there. So the package will be sent directly to my old office address, where there are new tenants and no one knows me.

Who knows if the package won't get lost or stolen? And meanwhile, I've paid for it. The Target representative insisted she was sorry but there was nothing she could do. I've never heard of not being able to cancel your order or change the shipping address - especially when the item has not even shipped yet! I am never shopping at Target.com again and I will be spreading the word. I also plan to file a dispute with my credit card company - who is already on my side and said, "I can't believe Target won't let you change that!".

Therefore, he could not exchange it for the exact same product in red because the color red vacuum cleaner was worth more. I told the manager that I didn’t really care about the color, I just wanted a product that wasn't defective. The manager proceeded to say, “The only thing I can offer you is a store credit of $11,” instead of the $35 I paid for it just a few weeks prior. Needless to say, I was very disappointed in the manner in which I was treated and the way the whole situation was handled. I told the manager and the clerk that they could keep their $11 and the vacuum. I have vowed to never shop at Target again. As a consumer, I should not have been subject to so many barriers and hurdles to exchange a product that should have been operating effectively in the first place.

Upon leaving the store, I talked to the manager and told him of what happened and he told me he was sorry but the police were responsible for outside the store and showed up late and there was nothing he could do. I also called Target's consumer line and received a reference number **** and I was told that they were sorry for the incident but they don't guarantee it though we waited on line because supplies can run out. I said sure, that’s correct, except we were trampled by a mob, pushed out of the way and that mob got all the TVs. Target did not safely coordinate the process and should be held accountable. Target refused to offer me a TV at the sale price or anything else. The customer relations person told me that they would use the information I gave her to pass it along for further training purposes. I told her that that was ridiculous. Target should have been prepared for a large crowd, it’s not the first time there has been a Black Friday crowd waiting for a sale and a mob of interlopers seeking to bypass the process.

The people in line asked one of the team members to do something about the people who were making their way up to the front of the line and he said, "What do you want me to do about it, throw her on the ground and pin her down?" We were just asking him to do his job, and he felt as though controlling the situation was not in his job description. We also asked him to call the cops because things prior to the doors opening were getting out of hand, and once again he dismissed us.

If there were some type of barrier put in place or any type of security present, the stampede would have never occur. It baffled me to have witness the team members just stand there and observe this chaos happen. Lou, the gentleman who we asked numerous times to do something, came outside several times to have a cigarette and did nothing. After every cigarette, he returned inside and just chitchatted with his co-workers, laughing and looking out at the crowd. Target really has to consider adjusting the manner in which they deal with the Black Friday ads.

Transaction: Wrong IPod ($195) plus tax, $207.04. Paid right IPod advertised ($225.00) minus 195.00. Difference: $30.00 owed. After returned, I had to pay another $73.44. My total cost is $280.48. I received the right IPod and a second gift card. For a transaction that should only cost me $225 plus tax. It’s more than I should have to pay.

Now they are doing it again on Large Christmas Ornament Cutouts DPCI:241-18-4123 ASIN: BOO1GRTMFO Catalog: 11020508 on Target’s website and Target is also using other websites and are selling them online on these websites, they are Shopzilla.com, Shopwiki.com, Bizrate.com, Amazon.com. I have reported them to IC3 and have copies of written complaints against Target and copies of these websites. I also have emails, letters, and pictures of my ornaments from different Target Stores. They had them hanging from their ceiling, using them for their decorations.

I called customer service and they told me the item does not qualify for free shipping. I told the rep I have a paper that says that it does and asked if I could send it to her. She said that they don't receive emails and that there was nothing she could do. She spoke with a supervisor multiple times and each time said that there was nothing she could do. If this is how they treat their customers, then I will not shop there again.

Then, I called back the same number and I found another Representative who seemed to be very sarcastic but was able to transfer the called within the 2 1/2 minutes. The supervisor apologized as usual and he remade another order which is the 3rd order that was made with a discount to appease my angriness. The order will still be pushed back from November 23rd, 2010 to December 6th, 2010. Target was not able to offer me a faster date for my item. I was pretty much done with the call around 10:22PM on November 22nd, 2010.

I called and was told they couldn't cancel the table and I'd have to bring it back to the store for a refund on the $65 cost of the table. Can you believe that? Repeated calls and they can't understand that it's the $50 shipping fee that I'm upset about and want to avoid. Talking to them is maddening, as if you are talking to a robot who cannot grasp a simple concept. I'm disputing the charge on my VISA. I'm awaiting a refund, I hope, for $124.68 from Target. I refused the shipment via a phone call from the shipping company the night before they were to deliver it to my home.

This is what I was told. Because I have not written more than 3 or 4 checks for less than $50.00, I was not permitted to write a check for over $100.00. If that is such a concern, then why don't they have the automatic check debt system that takes the money out of your checking account as soon as they run my check? I have made my last shopping trip to Target. They have also lost all my charge card purchases that total way more than the check that was refused. I went down the road to Wal-Mart and made my purchase. They were happy to accept my check.

The recipient is an elderly man that needs to drink thickened liquids ( the products ordered) to reduce the risk of pneumonia. These juices were ordered to provide nutrition and hydration.

This policy is so ridiculous. Best Buy had the exact same Garmin GPS on sale for $89.99 and Target has theirs for $199.00. Target should be really embarrassed pricing something more than double then what Best Buy had it for. Target is so uncompetitive when it comes to their electronics. I receive a lot of gift cards from people and they are given to me based on where I want them to come from. I will stop requesting gift cards for now from Target after this experience at least until they change this ** policy!

Upon returning a defective product, Target denied us even the barest minimum of compensation for the expense of gas & mileage, and our justifiable frustration and inconvenience. Target staff seemed puzzled when we didn't react with glee at their apologies. Refunds or exchanges of defective products are a buyer's right. Apologies are expected. But for any expense and trouble the seller causes, money talks. Target doesn't get that. If the "Guest Relations" Dept honored their consumers, there would be less irate calls to Guest Relations and fewer lost Guests.

This only reinforces the prevailing sentiment that customers of big-box stores are powerless. We weren't asking for a free bike. We just wanted a modest adjustment. The little guy loses to Target again. Copies of this will be forwarded to the Ohio Attorney General, the local news media and as many Consumer Advocacy agencies as possible. Needless to say, our days of shopping at Target are over.