
Target Stores Reviews
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About Target Stores
Target is a big-box store that stocks general merchandise. It allows customers to find pretty much everything they need in one store, saving them time and effort. At Target, customers can find everything from groceries and household essentials to home decor and office supplies. The company provides free two-day shipping on online orders, but customers can pay extra for same-day delivery.
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- One-stop shopping
- Customer-friendly layout
- Stores smaller than some competitors
- Fewer stores than similar chains
Target Stores Reviews
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Reviewed Dec. 15, 2014
As much as I appreciate that I was able to score a $229 value camera on a sale for $99, I am quite angry at Target now because when I went to buy the protection plan, let's just say selling a plan based on what you paid rather than the value will have plenty of people screwed. So now if my new camera needs replacing, I will only get $99 for it, and it would have to pay over $100 additional to replace the thing. What the heck is that about? I have now sworn to never buy another product from Target that might need a protection/replacement plan because clearly I will be screwed big time if I ever actually needed to replace it under their plans.
Reviewed Dec. 15, 2014
I have purchased Apple iPad Air 2 on exciting holiday time in Target with $499 ($359 item price + $140 e-gift card). I wanna gift and my sister preferred some other item so I decided to return the item and walked to store. Surprised with their words. They can refund only item price $359, not gift card amount, and they suggested me to call customer service. I was hoping this will sort out with customer service. The customer service looked at my order and even they said the same - cannot refund the gift card amount. Where I'm expecting full refund for my purchase. I know in this country, every merchant put more than 100% efforts for customer satisfaction.
I lost patience with customer service and requested the e-gift card amount also credit on my card. After they put my call on hold couple of times to check status and finally they acted like they were not able to hear me on call, they said, "Hello, hello, hello," and disconnected by customer service. I was very angry on how Target treat customers. Simply they are holding my 140 bucks and they are enforcing customers to purchase in their store which is not at all fair. In fact, holy **, I'm not gonna give up on my money. Raised complaints through Paypal and AMEX. Hope they are gonna screw Target and get my money back on my card.
Reviewed Dec. 15, 2014
I was in the Target store in Amherst, NY and I returned a ZAGGkeys Folio iPad Mini case and I had my receipt. The guy who waited on me was very rude and he tore the item out of the box looked at it front to back and flipped it upside down. I was standing there with my phone in my hand patiently waiting for him to finish my return and he accused me of taking his picture because he heard a noise on my phone and I said, "Why would I want a picture of a random person I don't know?" and he got an attitude with me and started an argument. I asked to speak to a manager and he brought over 2 little rent-a-cop security guards and they just stood there and I got my money and left. After leaving Target, I called and asked to speak to a manager and of course, there wasn't one available to speak with so now I have to make a complaint to corporate.
I've been a customer of Target for years and spent thousands of dollars in all the stores in Buffalo, NY and surrounding areas and I've never gotten treated so poorly in my life and after this bad experience, I will not shop at any Target stores anymore. I'm not wasting anymore of my cash in this store. I will shop at WalMart if I have to.
Reviewed Dec. 14, 2014
The November 2014 Black Friday ad clearly post you get an $80 gift card with purchase of the Apple iPad mini 16GB. I purchased online at the time the ad took in effect on Thanksgiving day Nov. 27, 2014 and was shown the gift card would be mailed to me. Two weeks later I haven't received the gift card so I called online customer service and they denied any promotional GC for that particular product but yet I could see it right in front of me in their ad which can also still be found online. This is false advertisement. This product is offered at other stores much cheaper but the gift card offer is why I purchased through Target. Isn't this against the law? Why advertise and not honor it? I believe something should be done about this!
Reviewed Dec. 14, 2014
My fiance was treated like garbage by head of security in Target in Kent, WA yesterday. We came in earlier in the morning excited to buy things for our new apartment, and I grabbed the wrong size of sheets after looking at 2 different colors. They are Nate Berkus sheets. We bought lots of other things, and dropped $500 dollars shopping that day. We got home, and realized the sheets were for a full bed, and not a queen after trying to put the sheets on our bed. We had already thrown out the pillow box with the barcode because we did not plan on returning or exchanging sheets. It's an honest mistake.
After going back to Target in Kent, at the returns desk, the entire staff was extremely unprofessional, rude, and made us feel like criminals. The returns woman said that the sheets on our receipt were a different kind and not Nate Berkus that we were trying to exchange. She said they were something like Cristo sheets. The item number from original receipt is 062181161 which I can pull up on Target.com as the Nate Berkus sheets. This was nothing WE did, this was Target's error, for probably coding the Nate Berkus sheets wrong. The woman then called security. The security guard (who was a tall and thin man with a red Target jacket) came in with such an attitude about him, like we were trying to get over on something. The security guard argued that the sheets are not the same sheets. The security guard continued to argue loudly with my fiance and even got so close to him, it made me fear what would happen next.
My fiance said, "So are you telling me I am out almost 50 dollars?" The security guard replied, "Guess so." That shows he doesn't care about his customers, or the job. We would not leave without a fight. The security guard then said he would check the security cameras because he didn't believe we were there earlier. I could not believe this man.
As the security guard left to check the camera footage, he took our receipt with him. Another woman who works in returns (an older Asian woman), runs up and asks us for our receipt. I said the security guard took it, she then got frantic and said, "YOU DON'T HAVE A RECEIPT??" I got louder and said "DID YOU HEAR ME? THE GUARD TOOK IT WITH HIM!" She looked at the sheets we were trying to return and said, "Did you wash these?" I said no, because I did not, she then glared at me, and said, "you washed them." I was boiling at this point.
Ten minutes later after waiting, a different security guard comes back, (short white man with a baseball cap and a dark beard) and says okay everything checked out, and we can do the exchange. The returns woman looks at me and says, "We just have to be sure sometimes." No apologies at all to either of us. I was so insulted. I called the Store Manager later to report this, his name is Jordan, and he also did not seem to care. I am very disappointed in Target. I have been shopping at Target for a long time, recommending it to a lot of people for different things, and even choosing Target over other home furnishing and shopping stores. This has now changed.
I even gave Target another chance after the incident last weekend, where we also went to Target in Kent WA, and a woman with short hair, younger Asian lady helped us in the store, but we were looking to buy a Samsung LCD 55 inch TV that was displayed. She said bad news, they only have the display at the Kent Target, but to go to the South Center Target because they have 2. We drove out of our way, for Target South Center to say they are also out of stock.
I always felt like Target and Walmart were very similar but Target had good customer service, boy was I wrong. I went and got my TV cabinet from Walmart the same day, and they were so nice, and loaded it into my car. I found a new Target. You lost me as a customer.
Reviewed Dec. 14, 2014
On November 28, 2014, I ordered several items from Target Online for Christmas. Included in those items were some gift cards. To date, I have not received the gift cards. Yesterday, I finally received part of my order. When I opened the bag, I discovered that Target had not sent me the items I ordered, but some random items. I called Target Online, and was told that they would not reship my items to me until they received the wrong items back, and that it would take over two weeks to process the issues. I asked them for a shipping label, and they said they would email it to me, but that it would be a regular shipping label- so another week at least to even get the item returned to them. I asked them for an expedited shipping label, and was told that they didn't have the capacity to send that to me. I asked them to refund me my money immediately since they didn't send me the right items, and they said that they couldn't until I returned the wrong items. I asked if I could do this more quickly at a store, and they said that they could not. Finally, after talking to a manager, they promised to send me a $10 gift card. While I appreciate that, I am very frustrated by Target's order system and response to the problems.
Reviewed Dec. 13, 2014
I purchased an item (Barbie dream house) from Target on 29 Nov 2014. Email from target assured me the delivery will be between 12-5-14 - 12-10-14. On yesterday 12-12, I called Target seeking info on my purchase since I had not received any additional information from them. I was told after 2 phone calls and talking to a supervisor to wait 2 -3 more business days to see if I get it. Well...since it is a Christmas purchase I inquired about the refund in case it doesn't come so I would be able to purchase the item somewhere else. The amount of the purchase is $127.40. I was told by the supervisor since I paid via pay pal I could only get a gift card or a store credit! By this time I'm furious...
Reviewed Dec. 13, 2014
Well this happen to me twice once 2 months ago. I got some milk from there and it was expired. Called the manager and he didn't know when milk expires. Then yesterday my kids went and grocery shop and my son got some ice coffee and that was expired to then the manager said she'll fix it but then when we went back down, the employees was giving us a big hassle that's not right. We didn't ask to buy this expired milk. I'm done with them. Guess I'll have to shop elsewhere.
Reviewed Dec. 13, 2014
I ordered some items from target.com, among them a tv stand and rug. I decided I wanted to cancel these two items. The items had just shipped the day before. When I called, they told me that the items can't be cancelled and I would have to return them to a store. So now I am stuck trying to find a way to lug a 95 pound tv stand back to the guest services counter at the target store. Wouldn't they save money by just reversing the shipment? It was only 1 day into the 5 day shipping process. I have done this with amazon before no problem. They need to make this policy a lot clearer to online shoppers. I also, per the website, called the CS number to see if shipping costs could be refunded for the tv stand, which I had to pay oversize shipping on. They are not helpful at all, just told me to ask when I returned it. I'm never ordering online through them again.
Reviewed Dec. 12, 2014
I ordered cat food from Target. On the site when I ordered, it gave 3-5 days to get to me. But after the order was placed, I learned it would be 12-14 days!! This cat food is in EVERY Target, but it is being shipped from TUSCON, AZ. I live in the New York. They couldn't be shipping it from further away!! (Unless they decided to ship it from Hawaii!!) I have ordered EXACTLY the same things from Walmart. They come within 2-3 Days from the time I place the order. I will NEVER order from Target again!
Reviewed Dec. 12, 2014
I ordered a Christmas gift from target.com on 12/6. On 12/8 I received an email indicating that they would be unable to deliver the item before Christmas. It also said that I would NOT be billed until the order shipped. My credit card was already billed for the item by 12/8. I went online to cancel the order but there is NO WAY TO CANCEL AN ORDER ONLINE. I called target 24 times before I got through to a person. I was told that THERE IS NO WAY THEY CAN CANCEL ANY ORDER. I was advised to wait until it shipped and just refuse the shipment and I would get a refund "within a month or two." I finally had to call my credit card company to have the charge disputed in order for Target to cancel the order.
Reviewed Dec. 12, 2014
I recently moved and thought I had changed my shipping address, but apparently I hadn't. When I went to track my order, I realized that when I placed my order with Target online, it had defaulted to my old shipping address. Not a problem, except that I have NO way to contact Target. The phone number does not give me any options to solve this problem and the drop down help menus are of NO help whatsoever. I just need to ask Target to reroute the delivery before it is delivered to my old address and I lose over $100 on the rug I ordered. I actually have 2 other products that were ordered about the same time and are being sent to the old address. They can do reroute easily enough through UPS.
Reviewed Dec. 12, 2014
Target Riverside - Worst experience at this Target. Their customer service was horrible and the management did not handle my issue with any professionalism. Their management seem very inexperienced, although I have opted to shop anywhere else due to the distance of this Target store I must say that every time I visited this target store it was filthy. Also Target should not try and become a grocery store. The food there seems to be expired or close to expiration. Many times I have attempted to buy yogurt there and almost 90% of the yogurt on the shelf was expired or would be expired within that day. Aside from not having the fresh grocery, every time I go there for something specific they would always be out of stock and their employees would not check back for it or even suggest looking at a different target store for me. My experiences at this target have not been great and I believe that they need to consider who they hire as management.
Reviewed Dec. 11, 2014
So ordered a $100 gift card from Target online on December 7th at around 7:00AM PST. Gift cards have got to be the simplest transaction. Simply associate a gift card number with a transaction amount in a back end system. Can be totally automated and completed in seconds, then stuff the card in an envelope with a printed sticker. I then get an email on December 11th starting with: "We're sorry, but we may not be able to deliver your item(s) by the original estimated delivery for your order (Order #**) placed on 12/07/2014. New estimated delivery date(s) are included below. The new estimated delivery date is 12/19/2014 12/23/2014." Given I need to mail this gift card out, getting it delivered to me on Tuesday December 23rd is not an option. So I do what any normal online shopper would do when faced with a vendor that cannot fulfill an order in a reasonable period in time. I attempt to cancel the order so I may deal with a new vendor that can get the job done.
Unfortunately TARGET had decided that giving you the ability to cancel an order that they have delayed is not in their best interest, so they do NOT give you this option from their website (because that would just make sense if the goal was customer satisfaction, and we all know it's not about that!). So in calling target customer support I am informed by an automated message that they are experiencing high call volumes, and are as well dealing with a technical problem causing calls to sometimes be dropped when transferring.
After waiting on hold for quite some time a person with a heavy East Indian accent answers the line. After explaining the problem, and that I need to cancel my order, I am informed that they are Unable to cancel my order, and that they can Only place a cancel request in for the order. What kind of absolutely bogus system is this. How can this company be allowed to operate like this? I will never do business with Target again, online or in person!
Reviewed Dec. 11, 2014
Purchased stale, dry, crumbly bread, moldy Sliced Archer Farms Jalapeno Cheese and stale-over dry cookies (Lucy's) in (Berkshire Mall) Lanesborough, MA, TARGET Store. Stale Bread, MP SLICED - (#218033239), MP Sliced cheese (#284110856). Cheese was returned to store on Receipt # **, money returned. Lucy's cookies, (#071090636), stale, crumbly , very dry. This is now the 3rd time, I have purchased food in this TARGET and the last time. I have had enough! TARGET stores should ALL carry fresh food products, not the stale, moldy ones that this location often has.
Reviewed Dec. 10, 2014
My order came out to $57.50. I placed it online with a previously created account which had my old address. When I placed it I updated the billing address but thought I selected it to update my ship to address. Either way I made the initial mistake. I called on Monday to cancel the order which their rep said “Yes it was cancelled because it had not shipped yet.” Come Tuesday I get an email saying it shipped of course to my old apartment address. When I called they said to simply refuse the package which I told the rep I could not since I don't live there anymore and it's an apartment complex with gates and a guard. They did nothing to help me saying I was the one who put in the order and it was my fault. The order arrived today and of course UPS did not require a signature so now there was no way I could get my money back.
I even tried to talk to a supervisor. THEY DID NOTHING but tell me I placed the order, they could not help me. I told them “Duh yeah, I created the account over a year ago when I did live at my old address,” I moved 04/11/2014 but have not ordered from their site in so long. The fact that their rep told me they cancelled their order they should of honored that and at least given me my credit back. Now it was delivered at my old apartment complex where it was not signed for but just left on the doorstep... I know my old building, there's 3 floors and over 8 apartments in one building - anyone could take it... How is that fair that I don't get my money back? Jerks... NEVER EVER BUY ONLINE AT TARGET.COM, WORSE ONLINE STORE EVER!!!
Reviewed Dec. 10, 2014
I order Christmas pictures via the target website. Although their photo design website is the least intuitive website I have ever used, I like to use Target because I can design the card today and pick it up at the store the next day. After a lot of aggravation and many, many clicks and uploading the photos I wanted again and again (because the system would not save them for some reason), I was able to design the card I wanted. I located the store with the nearest photo center and placed the order. After a few hours, I got an email that the photos were ready for pick up. My husband went the next day to pick up the photos. After a long trip out to the Brooklyn College area Target, he was told that the photo machine was broken and no photos were printed!
My husband was very upset and talked to the manager who was very apologetic and offered him a 20% discount to purchase whatever he wanted at the store. Nice gesture. However, our Holiday photo order was never fulfilled and it turns out there were a lot of angry customers there that day with the same issue. Shouldn't we have been notified that the machine was broken, so my husband would not have to waste his time travelling out to Brooklyn? Why did we get an email that our order was ready??? Why aren't the machines maintained properly? This is just REALLY BAD customer service. I am NEVER using their photo services ever again.
Reviewed Dec. 10, 2014
I had another review all typed out nice and long but when I was trying to add images it came back. Everything was gone! So I'm not gonna retype it. I will simplify it a lot. Target online advertised 1 which my son wanted so I ordered it. But Target online decided to send me what they wanted to and when I called to find out why, they said they had no record of the particular offer. I say they had. I took screen shots of my order and the product. Still they say they didn't have that offer. So I said, "that's fine", I'll just return to my local target and just give my money to someone that will give me what I ordered!
If I preordered the movie Dawn of the Apes, I would also get a figure from the movie at a cost of 24.99 + tax (just the movie was 19.99 + tax). They did not end up charging me 24.99 because they just sent the movie but the point was that I ordered the movie w/ figure for 24.99$. That's what I should've gotten and what made it worse was they said they never had that offer! Why else would my receipt say 24.99 + tax?? When just the movie was also being sold for 19.99 +tax?? I was basically paying for the figure really because my son has seen the movie. He just wanted the figure and that's how I could get it so I ordered it! Never again target online. I shop online way too much for a company to do wrong and then not fix it or even deny something existed when I have proof it did. Now it's too late for them to try and make it right but hopefully this helps someone else not have the same experience.
Reviewed Dec. 8, 2014
The best thing I can say about Target.com is that the merchandise I've received Is the same as the merchandise on their website. However, getting that merchandise is a pain in the rear! I placed a single order and my order was divided into 4 different orders being delivered by 2 different carriers. The whole purpose of ordering online is to save time and money, but I can't do that if I have to wait on packages all day. I received an email stating that 3 items I ordered (3 of the same thing) would be shipped at an unknown later date. I contacted customer service wanting to cancel that portion of the order because frankly I'm sick of waiting and I need these things in time for Christmas. I was told that they would try to cancel the order and I would receive an email if the cancellation went through. I hadn't been charged for these things (you are charged as items are shipped) and Target didn't know when they would be available. Guess what? I never received that cancellation? I received a ship notice a few days later and I still have to wait another week to get them! Argh! Never again.
Reviewed Dec. 7, 2014
Bought two different sale items, both I was charged full price. After waiting in line at register, had to wait at customer ( no ) service and they wanted to price check. Really? Customer service should know the sales and the ads. This price check takes 20 more minutes of my time. I had debit and bank problems from their data breach and now they overcharge me and give me grief. My wife and I are getting to the point we will not step into stores like this anymore. We want to be treated like we are important the store since we purchase goods from them, not treated like an inconvenience.
Reviewed Dec. 4, 2014
I purchased an item back on 11/27/14. I had standard shipping and am aware of the estimated delivery dates. I just moved into an apartment complex, therefore, I have been watching my order closely. UPS shows the item being picked up on 11/29/14 and nothing after. I called UPS 5 times was informed it was on its way but they didn't know where it was since the target truck still had it. I then filed a complaint with UPS since I was told different things from different representatives. I talked to a supervisor and he told me to call Target. I call Target and they tell me UPS has the package in their possession. At this moment, I am now frustrated because no one is taking responsibility. Everyone instead is pointing the finger at each other.
After speaking to one of your supervisors, he informed me he will send a replacement package that will get to me by Friday. Since I've been told different things by each new representative, I didn't believe the supervisor so I called the next day. The next day, the rep tells me she doesn't know when the package will get to me. I asked for a supervisor who also confirmed she couldn't guarantee when the replacement package would be delivered. I then asked her to just keep the package and refund my money. She told me within 24 hours, I would get an email confirming the order was canceled. When I didn't get the email, I called today, spoke to a supervisor and was then told, "Oh well, your package will be delivered tomorrow and you have to reject it. Then once we get it in our warehouse, you will get the refund."
Now this is 3 different SUPERVISORS telling me different information. Why didn't the lady yesterday tell me I have to reject the order first??????? Why did she leave me to believe I would get my refund in a timely manner? Why, if after I have had trouble with my package and you couldn't even find my package, do I have to now trust the package will be returned in a timely fashion before getting my refund??? Why do supervisors YOU hired and promoted not have consistent information??? This will be my first and last time dealing with Target.com. Would rather pay more at Amazon and deal with nice consistent customer service than inconsistent customer service from Target. I am shocked by how you do business online especially being it's 2014. I preferred Target over Walmart because of your values. Your employees at the store seem to be happier than Walmart, you give back to the community, etc. I really had high hopes for Target but this online experience was the worst I've ever received. I'll continue to purchase from Amazon.
Reviewed Dec. 2, 2014
I am very disappointed with Target customer service and the management overall. I have ordered a dining set that had to be delivered on November 19, 2014 and I did not get it. I received a wrong item and contacted their office to exchange it - nothing had happened. I returned whatever trash I received and nothing happened again. When I called their office to ask where my money was they just started to process my refund only!!!! After I called - thought they received the item back seven days ago. Their management promised me to wait for the money 7 business days after the returned package would be delivered by Target. So I was deceived again by this terrible company and I am very upset. They spoiled my Thanksgiving Day and now I still continue to struggle with them. I have just contacted their representative who suggested me to contact my bank for refund? Is that normal???? Why should I contact my bank if you are withholding my money??? I demanded on getting my money back as soon as possible. Otherwise I have to resort to some other sources of justice.
Reviewed Dec. 2, 2014
I went to order a Razor Electric Scooter - E175 Red on Saturday November 29th. The sale price was $90 for the scooter and $7 for the replacement parts warranty. The scooter was not available online so I tried to choose the San Francisco West store to pick it up where it was available. When I clicked on "pick up in this store" the website stalled. The gear kept spinning and spinning but I never made it to the payment page. I tried at least 3 times to get this to work by starting the process over again.
I figured I would just wait until the next morning when hopefully Target got its website working again. When I went back the next morning, the price had gone up to $131.09 and the parts replacement went up to $17. I was of course very upset to not be able to get the lower sale price because Target.com was not working - it was in no way my issue that I was not able to make this order.
When I called to get help, no one was able to help. Because I could not show them the shopping cart with the lower price (because Target's website stalled and never took me to this screen - if it had worked I would have been able to check out on my own) they said there was nothing they could do. I also sent an email to guest relations and all they would give me is a $5 adjustment.
I am shocked Target does not have a better way to handle customer issues (for example, letting supervisors use their judgment in coming up with a solution versus making them follow rules that do not apply in every situation). It's almost as if they don't believe their customers. In the long run, Target (especially Target.com) will start to suffer for poor customer service just like it did last year when customers' information was hacked. I am still trying to resolve this fairly so would love to hear from someone at Target who has the power to make this right.
Reviewed Dec. 2, 2014
Target debit visa gift cards - When I tried to use 2 of these gift cards on the website along with my Target credit card to purchase a crib, I found that I could not do so. You can only use these cards if it cover the entire cost. I had to find this out after I made 4 different phone calls to different Target departments. Why does this store sell items that are so difficult to use on their website?
Reviewed Dec. 1, 2014
To whom it may make a mistake to buy anything from Target store. I make a mistake to buy an iPad and have a "fishing" gift card $140. I open the box to check to see if it has an iPad inside (a lot a rumor about Target lately). Then I see the ad at Micro center have a similar with the price lower. I bring iPad back to Target to return, THEY REFUSE because it is open... Even the manager confirm that they can not accept (store in Richardson square). BE CAREFUL TO DEAL WITH TARGET, THEY'RE GOING TO TARGET AT YOU...
Reviewed Dec. 1, 2014
I have a slight disability & I always feel like the gstls or elt is not wanting to work with me if I have questions & the new gstl was rude to me on her first day cause of my speech impediment.
Reviewed Nov. 30, 2014
I purchased a pea coat today in Lancaster Ohio. I did not realize until I got home they had charged me full price of 74.99. It should have been 44.99, as advertised. I purchased it with my red card. I am disabled and my daughters took me. It is the 1st time I have ever been in a Target. We live over 70 miles away and there is no way possible I will be able to return to the store in the near future. I have called Store Experience 1-800-440-0680, twice, and sent an email with a response to return it to the store. I simply want them to look up the receipt, and credit it to my REDcard account. I can't get anyone to do anything. They keep telling me that if I had purchased it online they could fix it in a minute, yet they can look up my receipt number and see the purchase. I have a case number now but have been told he does not feel they will help me, but to call on Monday. ** is the number he gave me. All I want is the difference of Target's error credited back on my card. The sale price is still ongoing for 2 more days so they can see obviously what the price should be.
Reviewed Nov. 29, 2014
My sister returned an ottoman to the camillus ny Target. She couldn't find her receipt but had her target red card. Security ambushed her, handcuffs in hand, and accused her of returning a stolen item. Shaking, she ruffled through her purse and found her receipt. Not only did they not apologize for scaring and embarrassing her, they proceeded to state that their actions are up to the manager's discretion. I've seen corner stores that were more professional than Target.
Reviewed Nov. 29, 2014
On November 27, 2014, I made a purchase of $21.38. The next day my debit card had 3 unauthorized charges of $635.89, $639.74 and $318.67. This is very wrong. My bills, including the rent are due in a few days and my funds are not there. The bank cannot do anything until the charges are posted (not pending) and Target's Corporate is not helping me because it is not a Target Red Card. This is no way to treat a loyal customer.
Reviewed Nov. 28, 2014
I recently visited the Target Store in the Bronx near Yankee Stadium. My intent was to add an additional line of service on to my already existent line of AT&T service. The rep was nice and helpful. Everything was going great. AT&T approved the request to add a new line. The last step was for the store rep to call Target Mobile with the "Order Number". When she got on the phone, the person she was speaking to, asked if I was interested in purchasing additional insurance from Target for the device. I was not interested as I already had insurance through AT&T and Apple Care. The person on the phone also asked how I would be paying for my purchase and if I was interested in opening a Target Card. I told her I would be using my debit card and I was not interested in a Target Card.
When the rep was done on the phone, she informed me that although AT&T had authorized the sale, Target mobile was not going to approve it and I was not eligible to purchase the device or add new service. Made me wonder if they declined to make the sale because I was not interested in purchasing their insurance and I was not interested in opening a Red Card account. I left the store angry and left the other items I intended to purchase in the cart off to the side. I will never shop in Target again!!
Reviewed Nov. 28, 2014
40" TV special for $119.00 only purchase starting at 6pm. At one second after the purchase time the item would not go to cart. It finally came up item sold out. I called the online ordering department and was told due to the different time zones they sold out. How can that be when FLORIDA and the east coast hits 6 pm first in the Nation? I feel this item was never available. Would love to see a list of those who did purchase this TV. I don't think anyone did!!! As I tried before 6 pm and again exactly at 6pm. Just checked before I post this complaint and the item has now been taken off retailmenot but remains to Target's website. Trick me once... will never shop at Target ever again... EVER!
Reviewed Nov. 26, 2014
I had to exchange a belt that cost $10.00 for a different size. The person at the customer service area requested my visa and ID since I did not have a receipt. He also said that I needed to find the same merchandise which I did so he could rescan the barcode. I went and found the same merchandise and also found a size that was suited for me. I hardly think an ID or my credit card is necessary to perform an exchange. I think there is some privacy infringement going on here. My card has had fraud transactions recently and I'm not surprised if it was because of employees at Target liberally requesting credit cards, ID's and purposefully recording this information for fraudulent uses. This is very bad.
Reviewed Nov. 23, 2014
I use to shop at target for everything, especially since they are a one stop shop with higher quality items than Walmart. Now every time I shop there, it ends in a horrible headache and me in a miserable mood. I've finally had enough. I refuse to shop there ever again. I will gladly shop the junk at Walmart now! I can never find an employee when I need help. The pharmacy is always a mess when waiting for prescriptions. Worse, they lie about their wait times, saying 10-15 minute wait almost every time which always turns into 45-60 min wait. I wouldn't have a problem with it if they could give an accurate time estimation! Most of the time they don't even have enough of the prescription or they switch brands without notice. I stop filling prescriptions there forever ago for that reason. The check out line is also a nightmare. After waiting what felt like forever tonight and getting nowhere, I finally grabbed my purse and just walked out. Worse is I really wanted the stuff in my buggy. The one lane I tried to get into closed as I was walking up because she had to go on break and the other lines would 4-6 people long but were hardly moving. I don't get it. The store wasn't even that busy until you try to check out!
I'm done with them. They have too many rules with returning items and that's a hassle. Waits are too long. They're always trying to pressure to sign up for something you don't want and do not let it go even after you say no. And they move stuff around the store too often you can't find anything or switch brands. The place is worse than Walmart now if you ask me. At least Walmart doesn't hassle you while you're there.
Reviewed Nov. 21, 2014
I bought the iPhone 6 on October 5,2014 at the Target store at 3535 S. La Cienega Blvd in Los Angeles. I paid the sale price that the store was advertising and took Sprint for service. The clerk who was taking care of me assured me that there was a special for $50.00 a month. I said, "good, because I can't afford more than that". Nov. 1st, I get a text message stating I owe $153.26!!! This was the beginning of a fiasco. I went back to the store. They assured me that my phone would not be cut off. Target was in contact with them to tell them they made a mistake. I made a $100.00 payment. Sprint said "oh,yeah, we will correct it. We will contact her within 48 hours." My service was shut off Nov. 10th. Went to Target and they were shocked! They contacted the same person at Sprint and he said once again that they would straighten out the problem and contact me within 48 hours!!
On the 13th, I went back to the store and they contacted Sprint (same guy) and was told if I paid the $53.26, they would turn the phone back on and they would send me the amount that was due me and I could expect for that to happen on my card within 48 hours. They would contact me within 48 hours. They couldn't straighten it out until the head guy looked at it and he has so many on his desk!!! Today is November 21, 2014 and I have had NO contact from Target or Sprint!! I bought my camera and iPad with Retina from the same Target!! I WILL NEVER BUY any electronics from Target and I will be contacting Apple to let them know how Target and Sprint conduct business regarding their product!! I today get a bill saying my service Will be shut off due to non payment!!! This is a NIGHTMARE!
Reviewed Nov. 21, 2014
I purchased an item of clothing in a Target store yesterday and went online to find 2 more of the same items. The price online is a few dollars higher. They advertise free shipping but if they are charging more for online items, there is really is a shipping charge. I initially reached a person in customer service in the Philippines and although the person was nice, he had no clue what to do. I finally spoke to a supervisor in customer service who was surprised that there was a discrepancy in the price, but was not able to do anything than say she was sorry. Think customers need to know that Target charges more for online products. Also, customer service representatives should have the ability to correct the situation.
Reviewed Nov. 20, 2014
I am from Canada and visited a Target store in Montana as part of a cross border shopping trip. I purchased a Waterpik water flosser on Oct 25, 2014. Upon returning back home I opened it up to find that it was not sealed, was missing some pieces and was obviously used and returned back to the store without anyone examining the returned product. It was so gross, disgusting and filthy. I contacted customer service via telephone on the following Monday, Oct 27th. What a disappointment. The girl so kindly told me that I could call the manufacturer (yah, 'cause it's their problem) or if I could please return to the store for a refund. Hmmm...how would you like me to do that? She gave me the # for the manufacturer and said they couldn't do anything as I'm in Canada. Keep in mind the product was only $57. I received an email later that day saying that I could easily return the product to the store I purchased at as long as it was unopened, unused and had all the pieces or I could even ship to a friend in the US to return for me....seriously?? That's your answer??
Was she even listening when I told her about the product or where I lived. Yah I'm sure this response would appease anyone. All of those answers want me to rectify the problem at MY expense. For sure I'll drive another 5 hours each way to return it.....ha ha that's really funny. I've had 2 emails since, the last 2 weeks ago saying they were 'researching' this. Researching what? I also sent them a copy of my receipt and several pictures of the product. Still nothing. I sent another email today Nov 20, we'll see if anyone gets back to me, not holding my breath. I now have a used/dirty water flosser that I cannot use nor return. perfect! Way to go Target, winning customer service!
Reviewed Nov. 18, 2014
I had a Target REDcard account. My bill due on the 14th of each months. I happen to be out of town one month (May) when I remember I didn't pay my bill. Call my daughter up and asked to pay for me and she also forget. Came up on the 15th. Call Target and explained myself to the rep. Her respond was, "There's a $35.00 late fee on your account and I can't remove it or take if off." My bill was $187.00 and I pay the whole bill off less the late because that what I owed. Since then they kept billing me late fees and interest. The late fees and interest is now $204.67 of which I refused to pay. I work hard for my money to make Target and TD BANK CEO RICHER while am still the poor hardworking person.
Reviewed Nov. 16, 2014
I went to the Target in Oviedo yesterday afternoon because I was looking for a new case for my iPhone 6. And once I got to the electronics section, this associate asked me immediately if I needed help. I didn't think of it too much at first. I said I didn't need help and he left me alone. Or so I thought. Not too long after another associate asked again if I needed help, and I said I didn't need any at that time. I guess they didn't like that response because when I left the department (with a chosen case very visible in my hand), the second associate who asked if I needed assistance asked me (rather rudely, if I might add) if I needed anything unlocked. I was taken aback at the point and also rather miffed.
I understand that they're concerned about shoplifting but the way they kept treating me as if I were going to steal something rubbed me the wrong way. I have shopped at that Target for years and have never received that sort of customer service. Due to this experience they can forget about me being a REDcard holder in the near future.
Reviewed Nov. 12, 2014
On the first day of Target's sale, I tried to purchase Green Giant Steamers Tuscan Broccoli. They did have the product. I asked for a rain check. I was informed that they are trying to "discourage" rain checks and to please try and select another product. My reply was that if I had wanted another product, I would have purchased it and not wasted my time standing in line and receiving acerbic treatment from the clerk. I am very disappointed and frustrated.
Reviewed Nov. 10, 2014
I recently ordered a furniture item from Target. Instead they sent me a large baby item. I called Target customer support and they said I would need to take this large item to the store and return it in order to receive my item or get a refund for my item. I can't believe the audacity of this policy. Target send me the wrong item (and a HUGE one), then expects me to attempt to lift this massive item, find a massive car to put it in and drive it to the store on account of THEIR mistake? This policy is not a one-size-fits-all policy and it's insane that they do not make exceptions. Us urban dwellers do not drive. We do not have large homes to store these items in while Target arranges for a pick-up. And we certainly don't have stoops to leave items on for mail service companies if Target was willing to arrange a pick-up (which they were after MUCH MUCH MUCH consternation).
The alternatives if you live in a City and don't have a car or a stoop for mail are essentially, figure out a way to take this item to the store (wait in the return line, etc.) or leave work and find a time to be home for a pick-up. Neither of these options are acceptable when the customer did not have anything to do with Target's mistake. Target should have said, “keep the item, give it to charity, throw it out- whatever.” You as the customer just should not have to deal with this any further. “We will send you your correct item right away or refund you if you no longer want it.” - AKA Amazon's policy. The fact that Target wants customers to take time out of their days to correct their mistakes is absurd. You sent the wrong item - it's a debit for you because you should pay for your own mistakes, don't take it out on the customer.
Reviewed Nov. 8, 2014
Metairie, LA. Five days ago I purchased a PSP for my daughter's birthday. Changed my mind and wanted to get something else. I used the Target DEBIT card (not the CREDIT Redcard) to purchase and just recently I was able to get cash back instead of tying my money up waiting for them to credit my debit card some 4 days later. The RUDE cashier, who was doing something on her cracked screen phone, processed the refund without giving me an option cash/target debit card. She presses enter and says that their policy changed and I should go to the website to see what the changes were. So I did, it definitely stated that cash was an option! So I show it to her but she doesn't want to see it in blk/white. She calls the mgr., he didn't want to look at the website either but was trying to convince me that what they were saying was the truth. He ended up giving me the cash but why the hassle? I shop at Target entirely too much to be bamboozled. Maybe they need CS reps and mgr's who can actually read!!! It's already spelled out for you.
Reviewed Nov. 8, 2014
I bought an item that was only available for in store pick up for my sister's birthday. Since I was able to pay for the item online, I bought it and asked if she could grab it since she is out of state from me. I received the confirmation email and she went to the store to pick it up. At the store the employee was extremely rude to her telling her the store cancelled the order and she could go back and find the item and then pay for it. Meanwhile there was no cancellation email and a charge pending on my credit card. She informed the employee she was under the impression it was paid for and asked why that was not being honored and if he would like to speak to me about the situation. He very rudely responded to her and she promptly left.
I understand that stores may not have the inventory to support store pick up and several stores closer to my sister were not available for pick up. I would have liked to not seen the store as an option or receive an email notification telling me the store cancelled my order. And to top it off there was no need for the poor and upsetting customer service. My sister called me after the ordeal extremely upset by this employees behavior. Since I have had to cancel the order since she does not want to deal with the Target customer service again.
Reviewed Nov. 6, 2014
I went to Target for their game trade in, I had a few friends tell me some of their games and what they got for them since their was a double value on the trade in. It was a Sunday, last day of the deal. The very rude over weight women did not want to do any work, She would type in one word and say the game was not found. When I told her that's not true because they are on the website, she got more rude. Then she said the systems are down and to come back another day. I told her the sale is over the next day. So to give me a print out or we could talk to the manager. She told me the manager cannot help me and that she was in charge of the trade ins. I went to get a manager who after a long debate said to give her the gift card. I also cannot believe how the employee talked to the manager. I called Target corp later on and they told me she should have given me a print out of the value to bring back later. Either way why hire these very rude, lazy people? How hard can it be to only type in the computer a few times a day. I will not trade in anymore games. I also talked to a friend who said he had the same problem with her. He went to do a trade in and she said she was going on her break. Who does that while they have a customer?
Reviewed Nov. 2, 2014
My daughter was returning clothing I had purchased for my granddaughter. The items did not fit and she was returning them for other merchandise. I had the receipt and she forgot her drivers license. I too picture of receipt and sent to her and they still refused. I called corporate number and spoke with very helpful gentleman who gave me a number and told me to have her go to customer service a give this number and she could return. They still refused. This is my last visit to a target store.
Reviewed Oct. 31, 2014
I purchased 02 air cleaning system, for my rooms that are around 234 sf. I purchased based on the Target product specification room of 100-300 sf. According with this information, the 234sf. will fit in the range that Target gives you in, again, the product specification. After a week I look the product manufacture manual and it states: "This air cleaner is suggested for use in a single, closed room up to 155 sf." I understand up to 155 sf. does not match with the range of 100-300sf, the 155 sf is in the range from 100-300 sf, however my room of 234 sf. does not fit in the range of up to 155 sf. As I know 234 sf. is not below 155 sf. Is that an intentional dishonesty of Target? I called to Target to explain that is a false advertising and the only compensation for the inconvenience of the company's dishonesty was $20.00 gift card. However, the supervisor told me that I was wrong and the $20.00 was a kind of favor that Target was giving for me. Let me see, instead of giving my money back for the inconvenience of my time and false advertising they are saying that I don't understand that my 234 sf fit in the range of 100-300 sf and up to 155 sf. that the company is right and I'm not smart enough to understand it.
BE AWARE, Target is misleading you and being intentional dishonesty to get your money and that could be a pattern and for what I understand misleading information of a product for a customer is crime. What It could be maybe... is Target is almost doubling the room sf. range to sell an item for more customers, when in the manual that most people ignore states that works up to 155 sf. that is not acceptable and not acceptable to try to persuade the customers misleading the true of the product information.
Reviewed Oct. 27, 2014
Online system down. Trying to contact customer service was too frustrating. Ended up writing a regular letter to the CEO, Brian Cornell telling him customer service is terrible. I finally ordered my item from a competitor.
Reviewed Oct. 22, 2014
I placed an order online Oct. 3 2014. My order total was $149.45, it was for 4 items. The purchase was put on my card and approved. On Oct 7th I received a package from UPS from Target. The box had my address and name on it. I opened it, there was only one item that I ordered in the box. Called them to let them know. All they would SAY IS YOUR ORDER WAS SHIPPED. Inside the box had someone else's name on the packing slip and 1 item that was ordered. It just happen to be one of the items I ordered.
I called them a total of 4 times. I think they sent my order to this person and I got her order. Our names were a lot alike, same first name and last name same letter. They said they would investigate it so on Oct 22 I had time to call because they put you on HOLD for a while. I told them over and over that I only received one item and ordered 4. So they had UPS come out, I showed them the box and the packing slip and they made a copy of it. The UPS guy even said it looks like a mix up on the packing slip. So I guess UPS sent that to Target, and all they said is that I signed that I received my package. Yes I signed that I received it but not all of my order. THEY REFUSE TO GIVE A REFUND OR MAIL ME MY REMAINING ITEM. Could not believe the way I was treated. Bad customer service for sure. NEVER shopping TARGET AGAIN.
Reviewed Oct. 21, 2014
Like many others here, I placed an order online at Target.com, this being a gift registry order. Immediately after submitting it I realized the site never asked for a gift note or sender signature to be included for the recipient. I started calling immediately, but the IVR system never let me get to an option to modify. The IVR didn't offer me a chance to get to a live-person, either (pressing '0' gets a "Not a valid option" response.) Finally, after a while, and in a sub-sub-menu, I pressed '0' and was told to hold and then promptly disconnected. I did this a couple of more times. Then I went to the website and found another Customer Service number and called it, and finally got through to an agent. She told me that orders could not be modified once entered (same as others are reporting). I said all I wanted was to include a note. She said it could not be done. Then, after I pressed, she said she could make an entry on the order Customer Service page so that, if the recipient called and asked who sent the gift, the CSR agent might see this note and inform. No promises.
Finally, after pressing further, the agent said she might be able to send a note to the warehouse that they might enclose in the package. Once again, no promises. I told the agent I was now confused and had no confidence and wanted to cancel the order and try again somewhere else. That's when she told me the order could not be cancelled. I told her that I had a confirmation email from Target.com that said the order could be cancelled. The agent said that cancellation could only be done within a very short time of placing the order. By this time it had been less than 30 minutes, 15 of those I had spent playing IVR-tag with Target's system. She said she was sorry, but the best she could do was put in a "request to cancel" with the warehouse (same as other customers are reporting here.) The agent said that even with that, I wouldn't know if the order was cancelled or not until I got an email from the warehouse that the order had shipped or was cancelled.
I spoke to a "supervisor" next and was told the same. So I let the order proceed and hope it goes through. I contacted the recipient through other channels to tell them that they were supposed to get a package from Target.com in the next 10 days containing specific items and, if they did, it came from me and my wife, congratulations. If they didn't get it, let me know, and congratulations, anyway. I will never use Target.com again. I recommend no one order from Target.com. I have some great online shopping experiences (Amazon. Macy's, even!). And I have had some terrible experiences. This is just about the most frustrating experience online shopping and customer service interacting I can recall.
Reviewed Oct. 21, 2014
After reading most of the complaints about target dot com I've come to the conclusion that their online store is a piece of garbage. I speak for all who were wronged and lied to about delivery dates. I too am a victim of faulty delivery dates, and this is my story.
I pre-ordered a game the summer before (July 28). It said to be released a few months later (10-14) and I've been waiting ever since. Today (10-21) was the last said day of delivery and it has not come yet. I even received the email starting they "lost" the order and I have to wait a whole other month before it gets here. Next month is my birthday and the last day of its delivery is a day before it, and I swear if it does not come in before then I'm going to get what I ordered for free, I don't care what they say. I believed that they'd be here but they never showed up, like a cheating boyfriend. But seriously it's 3 in the morning and I'd like to go back to sleep.
Reviewed Oct. 19, 2014
Blu-ray disc does not play on my blu-ray player. Try to return to store, they wouldn't take it back. I paid $17.99 for this movie and don't work. I just want my money back. I'm a disabled persons and the employee are mean to me. I don't like Target for treating me and other disabled people like that. Don't go to Target, go to Wal-Mart. The employee are more friendly there. At Wal-Mart the employee treat me with respect.
Reviewed Oct. 16, 2014
Let me start off by saying that I love shopping at Target. I think their prices and merchandise are awesome and the policies they have set in place are great. Now the issue that I had at this particular Target store (Modesto, Ca) was outrageous and I'm sure it can't be legal. I do plan on looking into the matter with a lawyer. So U go to Target to return six items out of 37 items that I purchased the day before from said store. I was told that I would only be allowed to return four items a day and that was the policy they have at that store. The last time I checked target was a corp. and all stores fell under its policies and procedures.
So I called guest relations to get a better understanding of why I wasn't being allowed to return my items. After all I did have a valid receipt for all items. Well guest relations did try and convince the L.O.D. of the store to do my return but he told them the reason that they chose to limit the returns of customers was because of them having too much stock due to returns. First of all what does that have to do with me, and why is their stocking problem now causing me problems? Second of all on the back of the receipt, it states in black and white that Target promises to attempt a return on all items by scanning the receipt which they wouldn't do.
Now I feel cheated out of my money. They promise one thing but don't honor it. I never felt cheated like this from a store in my life. I don't blame Target so much. I blame the store manager for playing by his own rules and making policies up as he goes but Target corp. is not blameless because they allow these store managers to run their store how they want even if it means taking advantage of its customers. I spend at least 1,000 a week at Target, no joke. I have the receipts to prove it. I was so use to shopping at Target. I've been doing it for over 12 years. But after I seen how they will promise one thing on the receipt but do another when they choose to, I just refuse to spend my money with people who can't be trusted. Well it look like I'm gonna be spending some time getting to know my way around the local Walmart.
Reviewed Oct. 9, 2014
I went to target with my husband to buy a gift for a baby shower... We decided to go for a humidifier but there was only 1 blue one which was opened and looked returned. They had 2 pink but we needed the blue for a baby boy baby shower.... So we decided to open it and check both the pink and blue to see what was missing with the blue. A target employee came over and told us she would stand there and watch us because we were opening and looking at the humidifier... A few minutes later, she came back with security. When my husband saw the security, he got irate and asked the security why he was standing there watching us. Eventually my husband said for us to leave to go to a diff target and the security followed us, they were both arguing. I called the store shortly after we left and asked for the store mgrs name to which the operator refused to give to me.
She said she would get into trouble if she gave me the store mgr's name but transferred me to the mgr on duty who also refused to give me the store mgrs number. I had to call a diff target to get the store manager's name. I called severally the past 2 weeks to which I was refused the availability of the store mgr. I called again yesterday and finally spoke to a mgr on duty who confirmed the store mgrs name and took my information for the store mgr. The store mgr finally called me this evening....2 weeks after the event and she just apologized. More should be done than just an apology. I feel we were targeted because we are African American. Not all blacks steal. The entire crew needs to be retrained. Why is the store mgrs info confidential? Customers should be allowed to talk to a store mgr and not go through such a hassle.
Reviewed Oct. 9, 2014
I ordered something online at Target and accidentally messed up one number on my address. I realized this almost immediately and tried to correct my mistake. There is no way to do this (really, no way to do this) so I then tried to cancel my order rather than have it go to some neighbor I do not know. This apparently you also cannot do. I was told over the phone that you can only "request a cancellation" but you cannot definitely cancel anything you order from there.
A week and a half after my request I received an email that said that the order would ship later than it originally was to be sent before all of this request to cancel stuff happened. I then called again and after being put on hold by 3 different people I was told that no one knew if it had been cancelled or not. They said all I could do at this point was wait to either get an email saying it had shipped or if it had been cancelled. If it was being shipped I would just have to wait until I got the object, which in my case meant that some random person would get it and then I would just lose a chunk of money and could do nothing about it. I’m done with Target.com. I'll just use a company that will let you adjust or cancel your order if you need to. This is absolutely absurd.
Reviewed Oct. 2, 2014
I have been trying for the past two days to place an online order at Target. Both days it seems as though their website freezes up. Website loads fine, but I can't navigate past the first page! I've tried everything...even selecting different categories from their drop down menu and nothing! This has to be the worst (unsuccessful) online shopping experience I have ever had. If Target can't even create a decent website to shop from, they are not worthy of my purchase anyway. Save your time and energy and shop elsewhere!
Reviewed Sept. 30, 2014
August 4, 2014 I had found out my husband has been stealing from me, along with registering online account without my knowledge of permission. I have been trying since August to reset my online account and I keep getting the run around. I have been doing all that is required of me, but still no one seem to want to help me. I really do need help to get this problem solve.
Reviewed Sept. 26, 2014
I ordered 3 items from Target. I received 1 item, a scrap of material that I did not order. I called Target and spoke with a person in India who said my money would be refunded. I then received an E-mail stating they were sending me a Target gift card. I had payed with PayPal to protect me from scams like this. I have opened a dispute with PayPal. I will never shop at Target again. Buyer beware! This is not the Target your parents shopped at. This is another animal altogether!
Reviewed Sept. 21, 2014
Went in to a Target with my sister and son. We were coupling an item that went on sale. My sister didn't want to stay as long as I did so she checked out and went to the car to sit down. Then later came back inside 30 mins later. So I then decided to check out with her and I buy 200 worth of items along with the same item she did with a coupon. We then went home and a few days later my sister went back to the same Target to buy something else and she was price matching something. An employee with visible gang tattoos all over her arms had run me and my sister out the other night whispered something to her manager who was doing the price match. Then told my sister, "You can't price match the item" because she came the other day and bought something else and use a coupon then went to your car to make a duplicate purchase with a coupon then went to your car. The employee just felt that since she used a coupon and got a discount that something was fishy. I guess she's never used a coupon in her life. But to accuse someone of something total incorrect and to go up to management and spread this nonsense just is unacceptable.
Reviewed Sept. 16, 2014
I just graduated college with a degree in Business Management, and I must say that Target has the worst customer service I have ever dealt with! My target credit card bill got lost somewhere within the US Postal Service. I called up Target immediately after I received a notice that I had a missed payment. I told the phone rep that I was ready to pay my balance, but believed that I was not responsible for the late fee and interest, because this was all caused by the negligence of the Postal Service. They told me they could not help me, because the US Postal Service lost my bill one time before in the past 12 months. I then reasoned with the rep, and said I would enroll in auto pay, and this incident wouldn't occur again. The customer service representative again refused to take off the extra charges, and in fact told me if I wanted to enroll in auto pay, I would have to do it by myself through their website! I then asked to speak to a supervisor and was put on hold, and was told that the wait would be too long, and I would have to leave a message for a supervisor.
I responded that I was willing to wait to speak to a supervisor. The rep replied that she couldn't tie up the phone. Having no other choice, I left a message. After not being contacted for 24 hours, I again called up to speak to a supervisor. Finally, I got through to a supervisor, but was once again refused. The supervisor said that although he is authorized to waive such charges, he won't do it because of Target's rigid policies. They don't waive charges more than once within 12 months, no matter what. What I don't understand, is why Target needs to have live customer service representatives. Robots could do a better job! Of course, I cancelled my target card, and am horribly upset at Target's lack of customer service. I don't understand how a large business, like Target can act in such a way. Anyone reading this, please don't shop at Target, for your own good!
Reviewed Sept. 15, 2014
I recently applied to the Target in Altoona, Iowa and was told to come into the store and fill out an application. Shortly thereafter I was interviewed. I was then told that I would get a call within the next 2-3 days. After waiting for over a week, I decided to contact **, and she told me that all of the cashier positions were filled. I then called back and had two of my friends call as well and they were told that they have numerous positions available including the need of cashiers. I was able to reach ** and asked if they were looking for any cashiers, and her reply was "yes". I am open for any shift, so that can't be why I wasn't hired or lied to. I wonder if it may because I am African-American or was it because I am handicapped. I would like an honest answer to this!!!!
Reviewed Sept. 14, 2014
When trying to return an item that was bought for me off my baby registry I have not been successful. In the three attempt me and my wife received three different reasons why they couldn't accept this return. The first reason was that the item does not appear in the system, but this also happen with a toy I just purchased that was on clearance, but they manually wrote in the amount. The second reason was that the registry did not print the paper which showed the item on it and the manager confirmed the item was on the registry. The third just happened today 9/13/2014 when the registry still was not fixed and the manager told me it is only broken when I try to use this machine.
He was not going to help us return the item and he did not care to put an out of order sign on his broken machine because he told me "he was not a technician and that wasn't his job." This really hurt me that there is a person like him working at Target. I will not return to this store and I will make sure that my family does not return to this store as to not inconvenience this manager from what he does take responsibility for, whatever that is.
Reviewed Sept. 9, 2014
Purchased online a $75 target gift card to arrive at daughter's cell phone. Site states 4 hours. It never came. Six calls to customer service (agents who barely speak English) did absolutely no good. A frustrating complete waste of time. In the end, they said they'd switch to an email card (birthday was over by then By the way). But no that didn't arrive either. Magically, Two days later an email that target is refunding my money for the gift card. It will be re-deposited to my account ... In 5-7 business days. I'll believe that when I see it.
Reviewed Sept. 3, 2014
I'm kicking myself because I have spent thousands, and I mean thousands of dollars at Target!!!! I ordered an iPad mini from Target, and purchased the service plan, on 8/17. While sitting at home on 8/22, I received a message from Target.com that my package was delivered. Incorrect!!! I'm sitting at home, working just steps away from the front door so there's no way a package would have been delivered on that day at that time while I was home. I immediately call Target guest services and the representative tells me that even though I received a confirmation of delivery email it doesn't mean the package was delivered. Huh??? That makes no sense whatsoever and she confirms that it makes no sense, yet she repeated it twice before hanging up.
I called UPS, they said that Target told them to give the package to USPS. I called Target back asking for an explanation and the rep says that Target doesn't know why my package was transferred (however, when I spoke to a supervisor, "Joyce" today, she said that they do hand over certain packages to USPS because it's cheaper). I call UPS, they only have record of the package going to USPS and they basically wash their hands with the situation. I called USPS, they said the package was "delivered" and maybe I should just wait another day or two. Wait, you said it was delivered, what am I waiting for again???
I talk to my mail carrier, she doesn't remember if the package was delivered or not but did look for it when she returned to the post office (which was nice). She called and said she had it, only to find out it was a package from a completely different store and not related to Target. Call Target back, actually ended up calling 6 times and EVERY time I called I received a different response. "The package can take up to 10 days to be delivered"..."Oh, we need to check with UPS"..."Oh, we need to check with USPS". Then the guest services emails come in. "Packages may take up until 10 days to be received", wait the same package that you've already told me was delivered.
Oh and FYI...it's been 13 business days since I placed my order. Talked to yet another rep today, 9/3, who finally says "we are going refund you your money"..woohoo!! Finally, a solution...oh wait, but then the "supervisor", Joyce, gets on the phone and tells me that they don't have the authority to refund me my money and that the order research team handles those issues. Huh? What? Your rep just told me I was finally getting my refund. So now I sit and wait for Target's "order research" team to try and figure out what's going on.
I will no longer shop at Target, which is unfortunate because I always find tons of things to buy from there, but they no longer deserve my hard earned money. I will definitely spread the word to my family and friends, via telephone and social media, that Target isn't as great of a company as we all thought. Are you really telling me that a company that large can't simply refund me my money (less than $300)? Target, get out of here!!!
Reviewed Sept. 1, 2014
I ordered 4 DVDs, one which had to be picked up in-store. The next day, I received an email the other 3 had been shipped, due to arrive in 3-5 days. However, they sent 2 of one, and none of another. I verified the order verification that this was their mistake, not mine. I called and was told NOT to return it to the store; although, I'd never had a problem with in-store returns for online orders before.
Fast forward 10 days. I finally get an email that the other (hopefully correct) item has been shipped. Though I have not been issued a refund on the incorrect item, I'm charged for the new item. I get that I now have both items, but would have returned one 10 days ago. This time, the shipment is expected to arrive in 6-8 days.
Shouldn't correcting their mistake have a higher priority to get it to me than even the original order? Bad business, dudes! Because you know people like to complain FAR more than they like to praise a job done as expected.
Reviewed Aug. 30, 2014
My number one problem is the slow standard shipping. They also ship UPS that sucks due to thief lame attempt to update tracking. They horrible at online shipping. They can't deliver on the weekends no matter what! UPS SUCKS, THEY SUCK!
Reviewed Aug. 29, 2014
On 7/11/14, I paid my target account balance in full. The payment was due on 7/13/14 and the bank processed the payment on 7/11/14 but Target did not apply it the balance until 7/14/14 making it one (1) day late. I incurred a late charge and finance charges the following month. I spoke to a male agent who said electronic payments do not get applied for 5-7 BUSINESS DAYS. I told him there was a weekend in those 3 CALENDAR DAYS, making it only 1 business day. After some hemming and hawing about the untruthfulness of the statement he had just made, he agreed to remove the late charge and finance charges. The minimum amount due on the corrected bill would now be $23.89 which I confirmed with the male agent and which I promptly remitted on 8/7 again through electronic payment and was applied on 8/8 to the account (1 CALENDAR/BUSINESS DAY).
I asked him if I needed to make the minimum payment or if I needed to make the full payment and was assured I only had to make the $23.89. Now this month I go to use my card at Target, only to be denied. I telephoned customer support and was told that I had been sent to collections for an unpaid balance. In reviewing my statement, I incurred yet another late fee and finance charge because I followed the male agents directions and only sent the amount I owed on the account versus the full payment and then finance charges do not get removed until after the due date. When talking to the male agent in August there were 2 times that I questioned his statements that did not coincide with facts or previous statements and when I spoke with a female agent on 8/26/14 I questioned her on 2 different occasions where she was not consistent as well.
Tonight (8/27), I telephoned again since I had sent an email and it clearly states that you will receive a response to the contact "within 24 hours of sending" and again this was found to be a false statement (in writing this time). However the male agent tonight, was unable to provide any answer or explanation as to why I did not receive a return email and only danced around the answers. However when I explained the entire scenario, he firmly told me the reason I was assessed another finance charge was "clearly you did not pay your bill on time in July or August and none of this was the fault of Target or its customer service". When I disputed the fact he became more adamant and combative and said "you are wrong". So much for customer support. I looked at my documentation and gave him a full detail of paying the bills on 7/11/14, 8/7/14 and 8/26/14 thereby proving that his statement were dishonest as well.
When I asked him was I right, he offered no apology or explanation and was downright rude. Who wants to deal with the employees who badger customers, are rude to them and are dishonest and ethical. There are too many stores that would relish your business and treat you with respect. When I explained what happened to my husband, he mentioned we should have learned from our previous encounter in April 2014, when my cell phone which I purchased at Target in October 2013 stopped working. Even though I paid for an upgraded protection plan, they would not authorize the plan as the plan was a third party insurance company which they no longer dealt with. I was still being charged a monthly fee for the plan, but it was not worth the paper it was written on and Target nor any of the managers, customer service or anyone else was willing to help me with it. Bottom line is DO NOT SHOP AT TARGET!!!! They have no customer support, morals, ethics or integrity.
Reviewed Aug. 23, 2014
I ordered some Room Essentials cubeicals from Target.com. On the ad it says save 10% on orders over $50 that are picked up in the store. Unfortunately, the 12 or so Target that I have around me are "unavailable for store pick up". Slick....very, very slick.
Reviewed Aug. 22, 2014
Ordered an NFL coat, was told would be at my home between 8/15 and 8/19. Never showed up. Called on 8/19, was told it had been shipped and would receive it no later than 8/20. Didn't receive it on that date. Called back that night - they told me it was at post office and they would send me an 5 dollar gift card for my trouble by email and was told because it’s at post office they could not give me a delivery date. Never received gift card. Called twice on 8/21. First time I called was told to call post because it must be there. Called post office it was not.
Target gave me an Ref #** and said if not at post office to call them back. I called back, was told this time that my coat was now in Minnesota somewhere and was lost. Was told it would be two to Five day from the time it was put on truck. When I asked for a specific date they told me they could not give me one. This is totally unacceptable. Will never shop at Target again. PS - Few days before this my wife got a NFL shirt received - it was wrong size. Returned it to an Target store, was told money would be put back on my Visa card. Still waiting.
Reviewed Aug. 7, 2014
My wallet was stolen a few weeks ago, as I was grocery shopping. I noticed within minutes and started calling creditors to close my accounts. Within 20 minutes of this happening, the thief drove to TARGET store in Woodhaven, Michigan and spent $13,000 on my credit cards. $10,000 in gift cards. This was all through a cashier -- not a self checkout. These charges took place within 6 minutes and the thief and his partner left. When one card wouldn't work, they would use another. All of my cards say "ask for ID" on the back also.
After questioning Target about their checking for ID policy, I was informed that they DO NOT check for ID and that it's UNLAWFUL to ask. This was straight from Target headquarters and also that it helps keep the lines down and most people are offended to be asked for ID. Even a large purchase? Several $2000 purchases in Gift cards, and no request for ID? It's simply unbelievable to me that after the security breach last winter - they would be so flippant about it -- and yes, I get it. I'm not liable for these fraudulent charges -- but that DOES NOT make it ok.
Now I'm spending hours on the phone, filling out numerous affidavits stating that I did do this. What I found really odd was TARGET was the only store they hit. In fact, Target was almost out of the way compared to Meijer, Lowe's, Home Depot, all right there, right next to an expressway, yet they ONLY chose Target. Now I understand why. Target's loose policy to protect the thief and not the customer, and of course to "keep your lines down" are what's really important. Keep that money rolling in Target -- you'll never get another cent of mine.
Reviewed Aug. 5, 2014
Starting with the managers, front desk (Mr. ** and his team) service people, team leads, at Target, store 1024 in West Covina, they are all rude. They don't say good morning to the employees, but they do tell the employees at the meetings, you have to say good morning to the customers and be nice to them, but they should be an example first!!!! The ladies that work at food avenue, very rude, don't say good morning and they look like they have a bad day and the store just open at 8 am. And when you tell the managers, they don't do nothing about it! I'm so disappointed!!!
Reviewed July 27, 2014
My daughter and I went to Target for back to school shopping. We spent 294.00 that day. My daughter had an old gift card that only had about 3.00 left on it. She intended to use it on a small purchase but she placed it on the conveyor belt which was on - the gift card went under the belt. The cashier never told us he could retrieve the card and proceeded to cash her out. His response was "oh for real". When we got to the car, my husband told me that was an easy thing to retrieve. The bottom line is, the principle of deception. The cashier could've told us that right then. I just spent 294.00 and to be deceived for 3.00 is just disappointing. The type of people the company is hiring concerns me greatly. The manager on duty was even worse. I cannot express my anger enough. It was just 3.00! When my husband went back in, he was gone and the gift card was gone. Very disappointing.
Reviewed July 25, 2014
Bought an Item online but which could only be picked up in-store. Upon arriving to pick up a week later, I was told that I had already picked the item up. Not possible nor true. I was 4,000 miles away. After 3 months of back and forth to Customer Service (.com) and in-person to the store front management itself (despite being told that only I) the named orderer could have picked up (because ID must be shown that matches the order ID)… no one has been able to produce a security video that shows WHOM picked up. I was told by .com that they weren't going to extend me any 'concessions' anymore which is further frustrating as they have never 'extended me any concessions' for any reason whatsoever, ever.
Just like most anyone, I have made a few returns in the last 10 years; ALWAYS with a receipt and ALWAYS within their rules... perplexing is that .com refuses to email or talk with me and store management whom has said they’d get back to me, never has either. Lesson for All is that Target is not customer oriented and won't stand behind their 'shipping' responsibility. BTW, when asked to go beyond viewing the security tape, and or for name and/or signature of WHOM might have picked the item up… I get the cold shoulder on those questions as well. I was screwed out of $250.00 and so, my warnings go out to everyone on Target's new Direction of somehow calling the taking of responsibility a 'concession'.
Reviewed July 25, 2014
Do NOT let Target ship your large purchases via Home Direct. We ordered a chair on 6/15/2014 and they still can't find it on 7/24/2014. If you call Home Direct, you may wait on hold for an hour and still not be able to talk to anyone. Target will not refund my money until they find the chair - this is their problem, not ours.
Reviewed July 24, 2014
I love Target. Always have what I need, never a let down.
Reviewed July 24, 2014
We purchased a prepaid cellular phone for our son to use in an emergency. Brightspot sent this text: "Your Brightspot Mobile plan was not renewed due to insufficient balance. Please apply a refill to renew your $30.00 Plan." The message then invited us to visit its website. Based on the message, we went to Target (actually showed the guest assistant the message) and purchased a $30 monthly refill. The refill would not work, because, we learned, the account was cancelled. We telephoned the service center for Brightspot, located in South America, and were told we needed to now purchase a new SIM card for $9.99. The Supervisor was unable to explain why the Text message did not include purchasing a SIM card was also required. The customer service Supervisor, William ** ID No. ** could not provide a credit for a SIM card. We asked for a manager and we were placed on hold. When he returned, he told us there was no solution he could offer. He finally admitted that we could not speak with his manager, Ricardo ** because he had left for the evening and there was no other manager present.
To the least sophisticated consumer, the text message was an invitation to purchase a refill card. The bait and switch is that you are then required to buy a SIM card for another $10. There is no disclosure in the text and it is impossible to read the text as anything else than cramming additional charges for the prepaid card.
Reviewed July 22, 2014
I bought an Iphone 5s at Target store Glendale, 4301 E virginia Ave Co 80246. I have paid the full price, and I told the seller that I would like a phone unlocked and that would be compatible to work in Brazil where I live. So, after that I discovered that my phone was not unlocked. I got in contact with the store and they told me if I had paid the full price it was supposed to be unlocked, and that I need to be in contact with At&t to ask them to unlock my Iphone.
So, I did and At&t told that as a pre-paid customer, I would have to wait for 6 months to unlock my phone. I feel that I was completely disrespect, because when I bought, I have explained everything very well for the seller. He just wanted my money and didn't realize the consequence that he did because now, I am in Brazil and I can't use my Iphone; losing a lot of contact and job opportunities because no one can make me calls.
After all the efforts to try unlock my phone with at&t, I called the store again and the Management of the electronic department told me that they don't sell unlocked Iphones. How can it happened??? Or they are not training them staff well or they are trying to make the customer a fool. If I paid the full price for it, it was supposed to be unlocked and I was supposed to use my phone the way I want. I have just spent one month in the US. I could never buy an Iphone that wouldn't have support in my country. I will never buy anything anymore in this store, and I hope others don't buy too. They lie to the customer and disrespect us.
Reviewed July 21, 2014
Just got back from the LAST trip to Target I'll ever make!!! Went for three things advertised in their latest flyer and they had NONE of them. Have all Target Stores gone downhill or is the Rochester Hills store just a really bad one? Since it expanded, their prices have gone skyward, they never have what they advertise and you can never find anyone to help you. Seems to me those were the problems that sent Kmart into a death spiral. They have closed their customer service counter and now you must wait in line to make a return or ask a question. Their food prices are the highest around and they offer very limited selections of many products. Thank goodness I have both Kmart and Meijers nearby so I don't ever need to shop at Target again.
Reviewed July 12, 2014
I have used Target's online service to purchase items at least 6 times this year and all of them, except for the latest order, managed to be shipped to my current address. This address has been on my account for the last 10 months. My last order was placed online and using my account in June. That order came to my address in NJ as it should. I placed an order online yesterday and was horrified to see that it had been shipped to an address I had 10 months ago. This address is not on my account, nor does it show on any of the credit cards on my account. I called customer service and they told me they would try and stop the order - despite this, I received an email an hour later announcing that the items are shipping to my old address of 10 months ago.
I called customer support back and was told that there was nothing they could do as it had been shipped. I asked why I would have to pay for an item ordered through their web site that got shipped to a previous address not matching my account. All they kept repeating was that there was nothing they could do and that it was too late as it had already shipped. I asked to speak to a supervisor who said the same thing - she was rude and robotic and did not seem to know why my account would retain an old address and suddenly revert back to that old address. They could not explain to me why the system I ordered on in June and successfully so, would suddenly be using my old address. What's more, I was told that it wasn't their problem. I have been shopping at Target for the last 10 years and the last year have purchased a lot online - 6 orders since April. Obviously I am not valued as a customer and I don't think that Target really cares about customer service. This is substandard customer service and I will never be shopping there again.
Reviewed July 12, 2014
This should go all the way to the top of policy makers at Target. Asked an clerk about a new book, "America" by Dinesh D'Souza... She looked it up and said it wasn't in stock and surprisingly, she said it wasn't available for ordering over the internet. I've looked up the listings of the New York Times "Best Sellers" list and I found out that they don't list it there. If you haven't heard, I just saw the movie "America", produced by Dinesh D'Souza at the Regal Cinema and its characterization and content is outstanding. Its book sales are outpacing Hillary's new book (NYT take note) and if you are such great marketers, you should take note too! Your absence from the scene of a recognized author and a New York Times "#1 Best Seller" author of "Obama's America" is disappointing and frankly disheartening. Guess I'll take my business elsewhere.
Reviewed July 10, 2014
I was told they took our insurance. I asked again before the eye exam and was told everything had been verified. I was charged $120 for two of us for our eye exams. I was not given a receipt. Asked for a receipt again and still not given one. Turns out my services were not covered. Should have only cost $50 total. Neither the optical manager nor the store manager on duty (Robert) would refund the difference nor do anything to make their customer happy. I reported optical manager to AP as I paid cash and got no receipt. I was overcharged and treated very rudely. I would not recommend them to anyone.
Reviewed July 4, 2014
I need a new rice cooker and decided that Target may have a good deal. I purchased an Aroma rice cooker, only to find out when I got home and opened the sealed box that the rice cooker was used!! It had a horrible stench of rotted cooked rice, grease and scum all over the outer parts. I can't believe that Target didn't even have the decency to inspect the returned product, before putting it back on the shelf (sealed and discounted) for resale! Never again.
Reviewed July 3, 2014
Went to Target to buy some underwear which l have been buying for years now because of the quality and as luck would have it everywhere they were signs that said 1/2 price. Thinking how lucky l was l found my favorite underwear with the 1/2 price sign underneath, so l doubled up and went off to pay only to be told, "Oh no Madam these are not 1/2 price." "But there was a 1/2 price right underneath the underwear!" said I. "Oh sorry Madam but these one are not for 1/2 price." "In that case l do not want them and l think your signs are very misleading," and l left. And you know what, that is the last time l will ever ever shop at Target. l maybe just one small customer but l count and l in turn will be telling my family and friends about via Facebook not to shop at Target as there are liars!!!!!!!!!! Thank you and goodbye for good.
Reviewed July 1, 2014
I'm experiencing the same situation with Target.com as well. I placed an order online, then saw the estimated arrival date, which was later than I thought it would be, so I decided to cancel the order and just buy it in the store. When I tried to cancel it online, only a few minutes after placing my order, it said it couldn't cancel the items and I would need to call their "guest services." I called less than 5 mins after placing the order & spoke with a "customer service" woman & she assured me she had cancelled my order & told me that I would receive an order cancellation confirmation email shortly. Well, I didn't receive that email & I checked on the website & it wasn't cancelled after all. She basically lied to me just to get me off the phone. So, I called back several more times, getting put on indefinite hold, getting cut off, etc. and finally spoke with a woman who said that it was no longer possible to cancel the order. So frustrating!
It had been less than 30 mins since I placed the order & the 1st person had told me she had cancelled it already. So, I asked to speak with a supervisor and after a very long hold, I was connected to a woman who claimed to be a supervisor and put me on another long hold while she tried to cancel my order. And yet again, she told me she couldn't cancel the order. Her system kept giving her an "error message" when she tried to cancel it. Well, that doesn't do me any good! What I've learned from this experience is that none of Target's "customer service" employees know what they're doing & they'll say just about anything, including complete lies to get you off the phone.
Reviewed July 1, 2014
Used my RedCard to place order for TV. Less than 20 minutes later, I attempted to cancel order online, but wasn't allowed. When I called Target to cancel, I was told they couldn't cancel the order because shipping was already preparing to send it. This is my 3rd truly unpleasant experience with Target's return practices. I once returned a malfunctioning fan and was issued a gift card. Subsequently purchased two more fans in an effort to get one that worked properly. Finally gave up and used gift card credit to buy something different altogether. The problem? With each return, my gift card redemption value decreased significantly. No one could explain why. Gave someone an online Target gift card (before I knew better). That recipient lost $ due to shipping charges and never was able to redeem the $6+ unused balance on the card. That $50 card ultimately netted them only about $35. Will never EVER order from them again. That ostensible 5% savings is nowhere near worth it.
Reviewed June 28, 2014
I ordered two sets of patio cushion on June 22, hoping they were like Walmart or any other big box store that would ship within a couple days, hoping to get these by the Fourth of July party. However they won't even ship it out until July 8-20! Poor SHIPPING time! No excuse! I can't even cancel order. Never order from Target again, disappointed.
Updated review: June 25, 2014
Another customer representative contacted me via email after I submitted my complaint about this issue. Still no resolution on the price of the item represented on the website. Updated the rating accordingly.
Original Review: June 25, 2014
Giving one star for the misleading website and bad customer service experience. I was interested buying a Braun shaver online, advertised as a clearance item with lower price. However it didn't have online purchase option, instead giving "find in store" option. I found the store where item is available, and realized the price was different. They said only the online items are sold with the clearance price. So I lost more than an hour driving for a misrepresented item. Then I called the customer service to notify them as a loyal customer that more people would do the same mistake since the real store price is not reflected and the advertised price is nowhere available. She arrogantly claimed there is no mistake; and said it's their general rule that store price and online price are different. Well then they should put a note there that the store price is different or tell what it is.
Reviewed June 22, 2014
I went on the internet to find which Target Store had the iPod touch. It showed that if I went to the one on Flatbush Ave, I could get because it was in stock. So I went to that Target and when I parked my car which I paid $2, they couldn't open the door because supposedly no one had the key. So we had to walk outside and around the block and then up the escalator. Then when I got to the Electronics dept I was told they didn't have any iPod touches. It's bad enough that I had to walk around to block to get in a store that I was at the door of and then they are so incompetent they can't open the door for people. They could have given me my $2 back when they can't even stop people from hacking into their computer. This is an outrage.
Reviewed June 19, 2014
I went in to see if they would price match Amazon on a BluRay copy of the latest Hobbit movie. The lady behind the counter and someone she talked to decided that they couldn't because of Amazon's "shipping policy". I bought the disc elsewhere.
Reviewed June 18, 2014
My overall experience with Target.com and customer service has been terrible. I placed an order on 5/26 and received a shipping notification on 5/27 that my order would be delivered between 5/27 and 6/5. On 5/28, I received a voice mail that I would get getting a phone call in the next 2 days to set up delivery. When that phone call never came I called. The message said to do if you don't receive a phone call and left 2 messages on the local delivery company's voice mail with no return call. On 6/5 when I didn't receive my order, I tracked the order on Targets site and was given a new delivery date between 6/5 to 6/10. I was never notified by Target of a delivery date change at all. I gave the order to 6/10 when I still had nothing and no update on Targets site or the home delivery company's site I called the delivery company. After being on hold for 40 minutes, I was told that the order is at their consolidation center waiting to be put on a truck and that they would put a rush on the order to have it put on the next truck, but they couldn't give me a delivery date.
With this being unacceptable I called Target. I spoke to one girl named Sandy and she said she couldn't help me since my delivery date was missed and sent me to another person who put me on hold to call the trucking company. She got back on the line and said the same thing as the trucking company that she was going to expedite the delivery but again couldn't give me a delivery date.
Then on 6/11, I received an email from Target asking me to rate my purchase which is funny since I never received my purchase! My husband then called Target customer service again, asked for a manager and was told there isn't one to take his call at that time. He left 2 messages for a manager with no return call. I called Target again on 6/14 and was told that my order was under investigation and that I was being transferred to a special unit. I spoke with a supervisor named Rebecca who called the trucking company and found out that the table was still in the NJ consolidation center waiting to be shipped. She told me the same this as the girl on 6/10 that she was going to have it expedited and that I would have an update Monday and I should have my table by the end of the week. She also told me she would follow up on the order herself.
Well it's now Wednesday 6/18, I still have no update and no table! This is completely unacceptable. I understand it is not a large order dollar wise but still I expect to have some kind of customer service and something done since Target has missed not 1 but 2 delivery dates and I still do not have an update or a delivery date. Target has the worse customer service, no respect for its customers or the money that is spent with their company. No commitment to their customers, nothing. Before this, I was a big Target shopper and supporter but after this mess I'm done!
Reviewed June 16, 2014
I ordered a large wicker sofa online and realized the Target checkout software changed my default shipping address to my father's address instead of my address (same as billing address). Five minutes after the order was placed, the Target agent on the phone not only couldn't alter the ship to address but also could not cancel the order, nor could I. I was told the ship to could be easily altered with the 'white glove' delivery service they use (Home Direct).
A day later, a Target rep had to intervene with Home Direct and the address was changed, I thought the rest would be easy. In short, Home Direct shipped my sofa to the original distribution center for the original wrong address, and everything I did could not get it out of limbo at the warehouse. I have been on the phone with countless people at both companies and neither could get the item to leave that warehouse, which is 200 miles from the correct warehouse for my local delivery. Not once did anyone email me back when they said they would and only once did I get a call back from a Target CS rep when they said they would (and that call back promised I was the highest priority possible and the promised update in 3 days was never completed). Home Direct was saying it was Target's fault for changing the delivery address without changing their waybill number. Target says that is not the case. I don't care who is right, I just want my item.
My dad picked up the sofa at the warehouse it was stuck in, since I have the item sitting on my credit card bill. He opened it and inventoried the parts and it was shipped WITHOUT the hardware packet. Another 3 calls to Target and they want me to ship the WHOLE SOFA back, only to go through this again to get another sofa with (hopefully) a proper hardware packet. I think this is unfair to the customer, to the environment and the stupidest request I have ever heard in my life. The hardware is 12 bolts and 12 washers and an allen wrench. Sofa weighs over 100 pounds.
Target- I am going to hold THIS sofa hostage until I get the hardware packet and dispute the charge with VISA in the meantime. This is the worst experience I have ever had in 40 years of buying stuff. I am never shopping at your stores again. I have records and names of most people I talked to.
Reviewed June 15, 2014
I had a HORRIBLE experience with "sean" #** in the telephone "customer service" department. Sean would not resolve my issue. Actually, Sean would not stop talking long enough to let me tell him what my issue was. He continually interrupted me and continued talking over me. When I asked to speak with a supervisor, Sean told me he has no supervisor with whom I may speak and there is no procedure by which I may escalate my issue. When I asked repeatedly to ask to a supervisor, Sean continually spoke over me repeating the same script and then hung up. This is from a purported "customer service supervisor." That treatment of a customer was shameful. This guy was borderline verbally abusive. This does not even address my issue.
My issue is that I paid extra for express delivery of an item. I have an email acknowledgement of my order reflecting this. Days later, I received a notice indicating that the delivery date would not be honored. In tracking my order in their system, it appears that TARGET failed to enter the order timely. I say this because the order data appearing in their system is LATER than the date on the email I received from Target acknowledging placement of my order. Target messed up and now the order is late. And "Sean" #** says it is impossible for Target to make it right. There is no possible procedure that can be done to get an order that is in their possession onto a truck that is in their control to honor a date that they promised, for which they received extra money from me to meet. It is impossible. He can't do it. I don't believe that. I think the proper word is "won't" not "can't."
This is a common item. I could have bought it anywhere. In fact, I did start buying it elsewhere. I purchased it from Target instead solely because of the promised delivery date, for which I paid EXTRA. And now they won't deliver. I have been a long-term customer of Target and have spent many thousands of dollars there over the years. They had a lot of business and customer goodwill from me. Both of those things are irreparably broken now. Because of the disrespect for my order and because of my bad treatment from "Sean." I will NEVER shop Target again. Believe me, there are plenty of alternatives.
Reviewed June 13, 2014
I purchased an Xbox game at target in Cicero IL for my nephew's birthday but didn't realize he had it already. When I go back to returns desk, the employee states that the game was opened. I tell her the game is not opened and is being returned in the same plastic wrapping. She opens the game and tells me no. I ask to speak to the gm and he said no because it was opened, when his employee opened it. I try to explain to him that she opened it but he refused to help. He told me to contact Target Corp. This is not fair. Someone please help!!!
Reviewed June 12, 2014
Well I have been a Target customer for about 6 years and I've always loved Target, so normally I will usually order packages every month or so (usually around 30-50 dollars). Recently I decided to order about 6 items that would cost about 100 dollars total. So I go through the online order process and it goes smoothly. I give them all the correct credit card numbers and all the required info, and I complete my order. The webpage says I should get my package in about two days. However, two day come and pass and then it turns into a week of not having my shipment - keep in mind I haven't got an email confirmation or a phone call to say my order shipped but there had been a bad storm recently so I thought they had been backed up with orders.
So I proceeded to make a quick call with a Target rep, who informed me that my package would come in 1-2 days; however 3 days pass and no package, no email, not even a phone call! I call Target again only to be rudely talked to, and told that not only that my order had been canceled a month earlier but I couldn't repurchase many of the items because they were out of stock but I also couldn't get my refund! This is a serious fault I'm Target and should be fixed. Long story short, I will never shop at Target again.
Reviewed June 9, 2014
Was 1 pmt behind - my bad but took care of it. They said I would need to make 2 pmts which would take care of this & next months. Did it, then they moved the pmt due date up 1 week. Thinking to pay the pmt on the usual date I was late again and they slapped another late fee. Would not take it off even though the previous rep said "oh don't worry". Liars! I went to pay what I had to to keep my AAA credit, so they managed to steal 35.00 from me. How many people do they do this to a month?
Reviewed June 7, 2014
They are the worst credit card and customer service rep. Ignore this store and card altogether. Macy's is excellent, even walmart is thousand times better. You order from target, things get delivered broken or they just don't get delivered, and when you contest to pay, they say we have sent it. They will not take any signature for delivery so that is nice to cheat customers. They will say they will adjust the dates of payment and will not adhere to it. They will not give employee id and so you have no proof whom you have spoken. All of them are worst than loan sharks. Please be very careful.
Reviewed June 6, 2014
Attempted to buy items for $360.00. They refused my check as I haven't written them a check for more than a year. I asked for audience with manager. She made a call and confirmed the decision with corporate. No way in hell I was using a credit card after the theft of their clients. I'm in the retail business and this policy is not tolerated without termination. I'm making a serious attempt to detour all my business assoc, friends, family and ALL media know about this apparent attempt to alienate consumers from Target as their corporate policies disallow any further business from all. I don't anticipate Target as a competitive market establishment as this is discrimination and I will continue to publicize the injustice.
Reviewed June 4, 2014
I purchased 3 items online. Tried to cancel in 30 min. Web page allows to go to cancel item section since they are not shipped yet but it really doesn't allow. Multiple calls, one call assuring me it is cancelled. If not, suggestion was refuse the delivery. Well, I got automatic e-mails that PART of the items are shipped on the next day or so. Called back again, at least please stop shipment of others. It is waste of resources even I refuse the delivery. Nope. Process has continued. All they can say refuse the order. What if I am not home. Put note on every possible place (that delivery person would see!!!!!) Did that. He told me others are cancelled. Nope...
Another process started. That one was different shipping company, I stopped before it is delivered. But it came until the city I live in. Seriously. How much energy is wasted. Suggestion, in case it is delivered, bring to the store. How about the delivery charge that I do not want to pay for the items I have cancelled after 30 min. I have purchased the item. Suggestion, "refuse the delivery" Ok. UPS? Can not refuse before it comes to my door...Seriously!!!! Talk about waste of energy. I did hold it, would wait 5 days to return to company. Other items of my one order are returned, I got message that I will get paid by the TARGET GIFT CARD.
Seriously!!!! Why would I want to lock and spend over $500 at Target after having such a experience. They do not have even GMO free products much. No grass fed cow milk and so on. I am told, if I would have returned to store, I would have got cash.. How about over $70 shipping cost for the order I have cancelled. Hmmm. Refuse the delivery!!!!! So no solution after back and forward communication with their guest services. Today, I got message, one of my item has been delivered. Huh???? The one I did not pick up after I turn item to hold at UPS. That will be returned to sender... Checked the tracking information. It is delivered all right, some where in Indianapolis... So, I have started a petition. What a company, what a online system in this century.
Reviewed May 31, 2014
I shopped today at Target on Cactus and Paradise Village, Parkway location in Paradise Valley. I walked there because I do not have a car. I bought groceries. The cashier never shut up to push about their red card. I said no. He forgot the bread that I paid and I came home. By 8 pm, I realized that the bread is not in the bags which I put all the bags in the fridge without looking inside them. I called the store and both manager and the guest service worker were no help. They wanted me walk there 8 pm, and get my bread. I said, "You should bring it because I do not have a car and I do not want to walk in the evening. I am tired and hungry."
NO. They are rude and willing no help. They insisted that I have to go get my bread. When I said that I will bring all tomorrow and never shop again in Target, which I am dead serious, the manager didn't even apologized that I felt that way. He said, "It's fine." They didn't even offer refund and the bread or any other courtesy option. Then I called the Target Corp. They are no help either. They just say sorry and filed complaint. Again I have to walk back there now or stay hungry tonight and tomorrow morning to go there which I will not buy anything from them again. So, I have to walk to another store which is 3 blocks away to buy bread and the other groceries.
Reviewed May 29, 2014
I made a payment for phone service with brightspot using my debit card on line. My account was charged three times for the payment. When I called brightspot, a supervisor informed me they would not refund my money due to a no refund policy. To this date, I have not been able to find any such policy published. I called back to find out what state they were located in to file a complaint, all of a sudden they couldn't hear me and had to disconnect.
Reviewed May 29, 2014
So, so disappointed with Target.com. I ordered a chair 2 weeks ago and according to the shipping directions it was to be delivered in 7-10 days. Wait, wait, wait - no chair. I call today, no answers. Then I get a email tonight, "please go on our website to approve delivery, you'll be receiving the chair approx. June 12, 2014." When I contacted Target they said that's too bad, want to wait because they can't do anything about it. They don't choose the shipping company by a person’s location, that's who they use for oversized items, and I'm out of luck. No, that's OK, you can just have it shipped back to you. Since I'm so remote you'll probably get the chair back faster than I would receive it in the first place. Wonder what would happen if I told my customer, "Um sorry your load won't be delivered for another week or so, you're just too remote for my trucks to reach you. I'll get it there when it's convenient and cost efficient." Don't think I'd be in business for long.
Reviewed May 27, 2014
Ordered swimming pool at end of season. They shipped two boxes received in mid August. Live in Ohio, no reason to open boxes. Open boxes this past week and they shipped two of same box. No pipes to build pool. Call customer service. First person named Shanetra tells me sorry for the error that they will call manufacturer and either get pipes shipped or refund and return pool. She was going to call me back Tuesday. No call Tuesday. I call them and now Sami tells me I can call Intex and order the parts. I spent over 1000.00 on pool that can't use because it's my responsibility to check it in the 90 day return policy.
Reviewed May 26, 2014
Our patio set we purchased, Glass Patio Table Top Exploded while we were sitting in the yard. For no reason it went into a million little shards of glass. Some got embedded into our hands as we were trying to clean it up. This is ridiculous. Our table was just over a year old. Nothing hit it. It just went bang and down it came. What an expense for us.
Reviewed May 22, 2014
I was denied a purchase of a folding table that is clearly advertised in this week's weekly ad stating the 6 ft white folding table 9.99 would be on sale for 6.99 along with a black folding chair - listed just as the rest in the ad, but I was informed by Target I was misreading the ad. This isn't the first time Target has claimed a misprint in their ads, and I'm done with Target, and now I understand why they're struggling. Doing business like that, you must expect some type of consequences.
Reviewed May 16, 2014
I am very tired of these rude cashiers who have acted as if they are paying for my bags. I have always worked and my husband too! However in 2009 we were forced to go on food stamps due to an on the job work related injury my husband suffered. He has finally got surgery Jan of 2014. We moved to this area around the same time and always have shopped here and these cashiers act as if the bags I receive for my groceries are coming out of their paycheck. They either overload my bags till they tear or try to shove items like cereal to the side as if I want to carry them to the house from the car w/out a bag. There is one cashier who has a huge mole on her face. She’s Filipina, or Asian. She had nerve to ask if I needed to purchase a bag for my groceries. When I said no she said," Oh you're cheap huh!" I've never been so insulted.
Then today she totally ignored me and tells the man in line behind me while ringing my items up “hello!” He says, “Those aren't mine.” She still acted as if I was not there and finished by throwing my receipt at me! It does no good to tell management they are just as rude. My husband misunderstood the pictured ad that was misleading and as you can see the item was not in the right place and was overcharged. The lady who claimed to be the manager was very rude and acted like the ad was not misleading and they still did not honor the price of the misplaced items. Clearly marked and in the wrong place. She acted like Target ads are not misleading when the majority of them are. I feel they discriminate against people who use food stamps and are wrong for doing so. I work in the same complex as this Target at another store, and would never consider giving such poor customer service.
Reviewed May 10, 2014
I ordered a movie off of Target and it said keep going back for corrections when I had everything right. Finally it worked but it really didn't. It sent me to the home page and I went back and it said thank you. I look at my email - no confirmations. No anything from Target. All it said was thank you in all caps so I don't know if I ordered. I thought maybe it didn't go through so I did it again. And I might have bought two of the same movies. I don't know yet. But I'm upset. I didn't even get a order number.
Reviewed May 6, 2014
My husband bought me a king size comforter set. After my first wash it shrunk & because it was after 90 days (who washes their comforter within 90 days of buying it) they came up with a lame excuse that they no longer sold the item. Furthermore after a dozen emails they refused to give me a gift card to buy a replacement, as my comforter was now too small for my bed. Then they suggested I mail out a letter to head office which cost me over $2.00 in stamps to see if they can help me, then the letter said they were NOT helping me, so I called the 1800 number on the letter & spoke to a supervisor that refused to reimburse me for my postage. I'm done with Target! I will NEVER buy anything from them again. I suggest no one shop there because they suck at customer service.
Reviewed May 6, 2014
I agreed to get a debit card from Target called the Redcard. Using their debit card entitles the cardholder to 5% off the entire purchase each time the card is used. While I enjoy getting the 5% off, what I don't like is the time it takes for that charge to post to my account. It takes 4 days for the transaction to deduct the funds from my account. In this day and age of technology, it makes no sense to me. Every other retail store I patronize, including fast food outlets, posts to my account real time. Target needs to rectify this situation or cardholders will continue to be compromised.
Reviewed May 2, 2014
My family and I were in the Huntsville West Super Target, 6275 University Dr NW, Huntsville, AL 35806-1776 (256) 922-0189, on the evening of May 1, 2014 at around 9:30 pm. My daughter was trying on swimsuits so I stayed in the approx. area of the changing room, where at least I could see the Target employee sitting at the desk at the entrance to the changing room not necessarily everyone going into the changing room. My daughter left the area to retrieve a different swimsuit, while I remained in the changing room area waiting for her to return and try on the new swimsuit. While I was waiting, I saw a couple approach the changing room and talk to the Target employee at the desk. From my view point, I thought I had seen both the male and the female go into the dressing room. The Target employee was still sitting at the entrance like everything is okay.
As my wife and daughter approached the dressing room, I approached them and stopped them and in the presence of the Target employee told my wife that I was not positive, but I think there is a male in the dressing room. There was no reaction from the Target employee. My wife and I moved to where we could see all the way into the dressing room aisle, and I asked my wife to confirm if there was a man in the dressing room. My wife was able to confirm a male was in a dressing room with his female friend, and told the Target employee she needs to do something about it.
The employee knocked on door and asked the male to leave, in which the couple left the dressing room nonchalantly and then nonchalantly left the store. The employee went back to work like nothing went on. My wife finally found a manager and let him know of the situation, as I gathered the rest of my family. The manager said he would talk to the employee. We quickly paid and left the store. This may have been an isolated incident but everybody acted like this is either an everyday occurrence or they were in on it. What is Target going to do to address this situation?
Reviewed April 27, 2014
Target's customer service is horrible. I moved a year ago, and since that time I have made six orders on Target.com. Every order came to my current address except for the last order. I had received a Target Debit Card. When I went to my account, I entered the new card number, billing address, and shipping address (those two addresses are the same and are my current address). I then made an order and received the order to my current address. Two days later I made another order, and used the same debit card, but some how Target changed my shipping address/not my billing address (they want their money). It was late, and I remember looking at the order and seeing my current address on the order page, but I guess that was only the billing address.
Target shipped the items to my old address. Since the items were expensive and for my daughter's birthday, I was angry, but what was worse was that Target would not try to rectify the problem. They refused to open up a case with UPS, and since I was not the shipper, I could not do anything in regard to opening up a case with UPS. I was out 400 dollars and had no way of trying to resolve the problem. Target could contact UPS and ask them to check to see if the packages were still in front of my old address, but as I said, they refuse to do that.
Target claims that I switched the shipping address which is crazy. Target never asks you where to ship the item. You have to intentionally change the address. I just figured because I was using my Target debit card. They would use the shipping and billing addressed assigned to that card, plus I had already received five orders and had no problems. I cried the entire night. I am a poor single mom, and the present for my daughter was gardening boxes. She and I were going to make a garden. Now, I have nothing to give her. Shame on Target!
Reviewed April 16, 2014
While shopping in Target's produce department, I choose some sweet potatoes that I needed. When I got to the check out, the cashier asked me how many I had as Target charges vegetables and fruits "by the piece." No other store I've ever been in does this so I asked why. The manager stated that Target stores do not have scales so they charge for each piece. Boy, this is a great way to rip off the customer! I will never again shop for produce at Target and I suggest no one else should either.
Reviewed April 12, 2014
Today I had the WORST humiliating experience at Target Seakonk. I am a couponer and was told in the exact words of Target police officer/manager by the name of CHRIS, “Ok..... You’re done for today." I recorded our 10 minute conversation on my phone with every intention to call a lawyer or my local news so everyone can see how unfair and DISCRIMINATED against I was. I also called corporate to play it for them. When I asked CHRIS why, he said, "Because I can" and THEN said I was DONE for today and refused me to shop or let me buy anything else.
I said I was calling corporate, he laughed and showed me his name tag said, "Go ahead." Needless to say corporate told me part of the policy was they can decline or refuse coupons at their discretion and his comment to me when he saw my items was "This is extreme." I used -15 QP on 15 items all by the rules everything was free and it made him upset. He said I was being extreme????? I'm not stealing or doing anything wrong, and none should have that happen to them. It's bad enough people who don't coupon look to us couponers as weird and huff and puff behind us in line when all we try to do is save money.
So not only is he rude and discriminating but Target lets their employees treat people like that. Couponers know it's a job of countless hours and organizing so not being able to use our coupons is very upsetting because we are not stealing or using them incorrectly. Coupons are made to be used and that's what we should be able to do especially us not working and taking all our time finding the deals! Disgusted on how I was treated and still wasn't given an explanation to why I was shut off from the store????
Reviewed March 29, 2014
Long story short, ordered items online and items never received. Paid $215.69 for items that were delivered to the wrong address due to their error. When I called I Spoke with Kevin ** who assured me (on Wed.) that my money would be refunded on Friday but we had to wait because we had to wait for the delivery time frame to pass? It sort of made sense but sort of didn't. Okay, so some random person has my items and they could take them to the store today and return them but you can't refund my money today over the phone? I sort of understood and waited until Friday.
When I called on Friday, I was told that I could not speak with Kevin and there was no way to get in touch with him. So I asked to speak with a supervisor and after numerous attempts finally get someone and explained the situation; somehow got hung up on. Called back and got anther extremely rude superior who eventually told me sorry but it was my fault that THEY shipped the items to the wrong address and I should have read my email they send out with the address of where it's being shipped to. Okay???
Why would I read a confirmation email and check the address when the only address that's associated with my account is mine? She rudely stated, Sorry, this is the outcome and we will not do anything else for you." Really?? So you have my money and I have no merchandise. Basically, sounds like a scam to me and I am appalled that they could operate in this manner. I have been a loyal customer for many, many years and will no longer be shopping here. The customer should not feel like they did something wrong when it's their error and they should never be treated with the disrespect I was treated with. It's disgusting and I am really, really shocked. I have completely lost faith in Target. With Amazon and Bed, Bath and Beyond, who really needs them anyway!
Reviewed March 27, 2014
Book bag zipper broke two weeks after we received. Didn't return it because my kindergartener needed the book bag. Last week the other zipper broke. When I called Target Customer service and spoke to "Frank" which I know is an English name for someone in another country, he said he could do not anything for me because it was over 90 days. Meanwhile I had to go to Target to buy a new book bag on Saturday. I will NEVER purchase from Target.com again. Stick to Amazon. Their customer service is wonderful and they care about their customers. Shame on Target that I had to spend over $60 on two book bags!
Reviewed March 20, 2014
I ordered three items online from Target. When my package arrived, there were only two of the items I ordered, plus a third random item was included that I didn't order. The packing slip had the correct items listed on it. I called customer service and asked to have my credit card account credited for the item I did not receive. They almost did so, but when they found out that they sent me something else, they refused to credit my account until I shipped that item back to them! Basically, they stated they are holding my account credit hostage until I correct a mistake THEY MADE. If I had lied to them and told them I'd only received two of the three items they would have credited my account, but because I was honest they refuse to credit me. Given their recent credit scandal, you would think they would do all they can to retain customers.
I've received items I didn't order from other companies, very occasionally, and they always ASK to have them sent back, or tell me to keep them, but NEVER have they refused to credit my credit card for THEIR ERRORS. I asked to speak with a supervisor and he was equally unhelpful. So in order to receive credit on my card for their mistake, I have to to correct their mistake. Unbelievable.
Reviewed March 14, 2014
I went into Target with the intention of purchasing (4) $250 gift cards. The Visa website had listed the Target in Mesquite, TX as a vendor of gift cards up to $500. When I went into the store and asked an employee, they got the manager, who informed me that this particular Target only carried cards up to $100. I needed the cards, so I got (8) $100 gift cards and (4) $50 gift cards. When I went to check out, the cashier wouldn't take my Corporate Credit Card to pay for the cards. He said that the store doesn't allow credit cards to be used to purchase gift cards. I thought that was abnormal, but I said, okay that's store policy.
So I went to my accounting department and had a check cut for $1068 to Target (gift cards + loading cards). I grabbed the cards and proceeded to the counter to pay. The cashier then notified me that I could not purchase over $500 in gift cards at one time. She told me that I needed 2 checks of $534 and another person to get by this policy. I thought this was false, so she asked the manager and the store manager reinforced the suggestion.
I had a new set of checks produced, asked another employee to come with me, and we went to purchase the gift cards. When we went to check out the manager was called and notified me that it was not a $500 limit; it was a 5-card limit. He suggested that I print 3 checks and come with 2 other people to overcome the policy. I mentioned that another manager had already instructed me to come in with the checks and this manager said that the original manager was probably an "electronics member or someone from the pharmacy acting like the manager at the time." I needed the gift cards so I was determined to come back. I came the next day with 3 checks and 2 other people. When I get to the check out, they can only sell one set of cards. They then said that I couldn't even use 3 different checks: that I needed to come in on 3 different days. At this point I was frustrated. I got a refund and left the store with no gift cards.
Ordinarily, this wouldn't have been a problem if the store had been upfront with their policy. However, I called guest relations to file a complaint and they notified me that the store should have taken my corporate credit card initially. This is ridiculous. Bad policies, terrible management, and no structure. This store manager should be reprimanded and every sales person needs to be retrained on gift card policies. I will never shop in Target again, have shared my story within my company and will make sure others avoid this location completely.
Reviewed March 6, 2014
When I shop at Target I usually use coupons. I have always been treated terribly at the Target on 13731 W Bell Rd in Surprise, AZ. This particular evening while I’m getting ready to check out, the cashier calls management to inform them I had coupons. As she tells the story of a lady who sold fraudulent coupons and has been all over the news and now they have to be extra careful. I stand there wondering what did that have to do with me.
** store manager comes and says “I'm only going to allow you to use one coupon because it’s my choice and I choose to do so.” I inform him my sister was just in yesterday, I have the receipt, and she used her 4 as stated on the coupon. ** says loudly, “Well I’m making this decision and you can't use them.” When I inquired why and the whole front house is now looking and waiting he says, “Because per our policy I can choose who can use what coupons and that's what I'm going to do.” Extremely frustrated I left the store and here I am. The coupon is below. I have been harassed several times at this particular Target because I use coupons, which is something they are constantly encouraging and advertising for. So I decided this time I would not allow them to get away with it.
Reviewed Feb. 27, 2014
I went into the target store here in Glendale, AZ about 6 months ago and had an indie work an employee which resulted in me saying "screw you" as I walked out the door. Since then this employee Annie has called me an ** 5 or 6 times and then took it outside the target to another local business. Where I finally had enough and told her that was enough, to stop it. She went back to her store and told them I threatened her, getting me kicked out of the store. Target has lost my business. There is no way I am shopping at a store that would allow such a petty employee to out a loyal customer.
Reviewed Feb. 19, 2014
I wrote on this board over the summer after a less-than-satisfactory experience I had with super-slow shipping. The basis of my original complaint was the longer than usual shipping I experienced during a transaction that did NOT qualify for free shipping. I continue(d) to shop at Target and after time thought maybe it was just an "off week" for Target. I also thought about it more and it kind of made sense shipping may be slower when it's not part of the "free shipping" promotion(s). Target is a huge company that does so much business with UPS that they likely pay a lot of money up front to have their items shipped when Target offers it's customers "free shipping."
Fast forward to today...
I again placed an order online, which I have not done for quite some time. The total order was $70 for two items which are not sold in stores. As a part of an ongoing promotion, I received "free shipping" for this transaction. Now here's the problem: UPS no longer delivers to my address; they pass it off to the local post office for final delivery!! For years I have happily ordered from Target, and even set up a free My UPS account so I can forgo a delivery signature. I used to get emails from UPS telling me a shipment was on the way and an estimated delivery date. I would come home to find my distinct box with the bulls-eyes waiting for me at the door. For this most recent transaction, not only did I NOT receive any kind of "heads up" from UPS, which I have grown to appreciate tremendously, I got a card in my mailbox that I now have to go to my local post office for my package. (Now I realize why UPS did not send me a delivery notification).
I am sure everyone has a love-hate relationship with their local p.o. but mine it literally the slowest I have ever experienced in my 33 years of living. I now will be taking a half an hour, at least, out of my day tomorrow to stand in line and pick up a package that should have been delivered to my door. Target changed their shipping so I am once again hesitant to ever order from Target online again. Shopping online with them used to be such a breeze and now it has become, I'm very sad to say, kind of a pain. Boo Target!!!
Reviewed Feb. 17, 2014
unfortunately we not gonna return it. I said okay. Before I went to return the airbed I went around shopping. I had two cars full of shopping worth approximately $900 that I was going to pay in cash because the bank had called me and said do not use your credit card in Target because they steal credit cards and they closed my credit card because of the airbed that I bought online and now the bank is monitoring Target with employees stealing credit cards. So I said to the girl in customer service "you need to return my airbed otherwise I will leave the rest of my shopping that's worth $900 and I will walk out." She said "do whatever you want we do not care (this is a low life ghetto response for me)". I left the store leaving all the shopping behind. I will never ever go back again to Target, its not worth my time. I will go give my money somewhere else not in this lowlife ghettos employees.
Reviewed Feb. 7, 2014
I went to Enfield, CT from my home in MA just to buy an LG BP 330 bluray player; although I had a perfectly good one, I wanted to get Amazon Prime. I had to interrupt 2 employees chatting to ask if this player got Amazon Prime. He said, "Yes, you guessed it..... it doesn't." I am furious because I HAD TO GET MY SON TO CHANGE PLAYERS FOR ME TO SET UP THE NEW ONE. WHAT A WASTE OF HIS TIME.
Reviewed Feb. 2, 2014
Brightspot Mobile, more like a dirty spot or stain? More than two weeks ago, I went to Target in Towson, MD and purchased a Brightspot phone. I talked to the Brightspot rep and told him that I was interested in their phone but that I was concerned about keeping my existing number. I was assured that it would be no problem to have the number ported from Verizon and activated. However, after a week and a half, I am still without my phone number.
Verizon ported the number on the 21st of January and it is now January 31, and they still have not been able to help me. I have talked to customer service agents at Brightspot and they have continued to say that the number transfer department is working on this issue. No one is allowed to talk to the IT department to find out details about why they can't activate my number. I have also been told that it could take a long time further or that they have no idea how much longer this could take. Also that it would be a long time to have the number transferred to another carrier if I wanted to go back to Verizon. The consequences is a loss of business for me because I am self-employed and use this number for business. Also, it is a disruption of my personal life. Loss of income. Not what I expect from a partnership between two major companies in a modern age.
Reviewed Jan. 22, 2014
I stopped in at my local Target Anaheim Hills today. My whole family has been sick and I got behind on laundry. My son was out of pants and I decided to stop by Target to grab an outfit before school. We selected a shirt and pants and went to the dressing room to try it on/change into it. I went to the dressing room attendant with the tags and let her know he would be wearing the outfit out and I had the tags. She told me I'd have to go straight to the cash register and pay for it immediately. I told her I needed to pick up some other items and asked why? She told me it was policy and that she would have to call Security to escort me to the cash register. I told her that I didn't have time to wait for Security and that if they wanted to escort me to the cash register they could come find me and walked away. She then got on her walkie talkie and I was intercepted by another employee asking where I was going. I told her I was going to the cash register to pay, she told me she would walk me there. I told her to leave me alone and stop following me as I was headed for the cash register.
When I got to the cash register I asked to speak to a Manager. I shop several times a week at Target. We get our Rx, pick up groceries, toiletries, etc. and are often in the store several times a week. I told the Manager what happened and that I felt like I was being treated like a common criminal instead of a loyal, valued customer (who spends thousands of dollars a year in their store). She was extremely patronizing, saying it was their policy and that she was sorry, "you're having a bad day." She did not apologize for the poor judgment her employees showed in following me around and treating me like a criminal with my five year old son in tow over $15 worth of merchandise. There was no, "sorry you were treated that way, I'll address the problem" but sorry you're having a bad day...like I was just some grump with a silly complaint.
Reviewed Jan. 20, 2014
I am a long time customer at a local Target Store in Downtown, Minneapolis, Minnesota. There is a security guard that works there that I don't like at all. He is very rude to me and other customers as well. Anyways, I will cut to the chase. Last week on a Thursday I was on my way to Target from Caribou Coffee. I always grab a bite to eat from Caribou and then bring it with me to Target and their small cafe that they have. Anyways, the cafe has a 30-minute stay and I stay there no less than 5 min. Even if that, then this security guard comes over and taps on the table and tells me that this is becoming a habit. I have told him many of time that I don't stay very long. I was very upset and I couldn't take it anymore and complained about it to one of the store managers. They understood but it still feels that this will continue to happen regardless of my complaint. I feel like the security guard will touch me and detain me just because of what I do. What do you think I should do if he does touch me? For any reason at all? Sounds really stupid to me.
Reviewed Jan. 19, 2014
I waited for my Target bill as I did not have an account number to pay with and well, my last transaction was with my Visa card. I had to replace four different cards the past holiday season and well, I didn't feel half as embarrassed as I did being ridiculed and asked to get a police report and sign some affidavit for Target. The first guy was very pleasant then he transferred me to some Fraud or something department. I tried to explain to the lady how I had been in an out of hospitals for the past 7 months and well, things happen.
I didn't think Target would make it so stressful after I read all the people who had been violated privacy was and I had just received another email the day before yesterday with a big apology to Loyal customers etc. At any rate, I agreed to do the police report etc. I do think it is a waste of time but, I will because I have had enough of what all has been going on in my own life that Target just is not that serious to me. I feel they could be nicer for the 44 million people they have affected and that they would be kinder when you are simply trying to pay your bill of what you owe as well as fix the underlying stolen card problem. Regardless, I don't see myself being a loyal customer much longer. I will pay my card and drop them. I don't deserve this treatment with all the money I have spent over the years. Thanks for listening and good luck 44 plus million customers.
Reviewed Jan. 11, 2014
First time at this Target, Norridge, IL, Irving /Harlem plaza shopping mall. I finished shopping a few items, so I proceed to cashier no. 5. As I placed the items on the counter, I noticed this cashier woman's face very serious. She did not make eye contact or greet me. She seemed intimidating, but I still asked her for a divider to separate my items from my daughter's items. Instead of answering me, she moved her head side to side, meaning to say that she did not have one, but at the same time I noticed that she did not bother to look for any and did not bother to look at me and respond verbally.
Then, as she proceeded to mark the items and bag them, she was very rude by throwing my bags to the next counter, very fast, to the point that she knocked my bottle of water down on the floor. I said to her nicely, "You need to stop." She just looked at me, in a mean way, never apologized and continued throw the rest of the bags on to the counter very quickly. I bent down to pick my bottle of water. I felt like someone slapped me on the face. Totally disrespected, ignored. This was totally strange behavior, from this woman. I don't feel comfortable returning to this store!
Reviewed Jan. 11, 2014
I ordered two DVDs from Target.com that were in stock and available to ship. These were each a season of a TV show, so my total came to around $80. The total weight of the DVDs were far less than a pound, yet for some reason, expedited shipping for these two items was extremely expensive - over $20 to receive the DVDs in a few days, and over $30 to receive them in two days. I opted for the cheapest shipping option, which was supposed to take one week. It has now been well over 10 days, and I have yet to receive my product. Even worse, for some reason my order has been switched from UPS to USPS (I guess it's cheaper?) so I can't even track my shipment. I have no idea where my items are, or why they are taking so long to arrive. This is completely ridiculous, and I will be using Amazon.com from now on. Target has definitely lost a customer.
Reviewed Dec. 29, 2013
I purchased an Xbox One Dec. 26, 2013 in Emeryville, CA. The next day I went to Daly City, CA Serramonte Target to return it and was denied in the customer service dept. The manager very rudely stated that I had opened the box and they do not accept open video game consoles. I explained that the box had been on my trunk sealed since I purchased it, if it had been opened, it wasn't me. He then suggested I contact customer service or go back to where I purchased the console and walked away. I called the store where I purchased it and spoke with their manager. She informed me that this isn't a normal procedure and she didn't understand why they were giving me such a hard time but if I can bring it back she would gladly return or exchange for me.
I then tried to go back into the store to explain what the manager at the other store told me but the manager wouldn't come back to the customer service area. He stated that he was busy and can't help me. I immediately called customer service to file a complaint and was told to try another store which was within miles from that particular store. I went there and returned it with no problem. This was very humiliating and the manager was so unprofessional. I will never shop at that location ever.
Reviewed Dec. 29, 2013
Couple of Christmases ago, my wife bought me a portable cooler form Target. When we first used it a few months later to transport food for Easter dinner, we discovered that it wouldn't cool to a safe temp. Tried to return it, but Target stonewalled us. All the way to HQ level. I am still angry. The facts:
The cooler was purchased during December as a gift. First occasion to use it was the following April to transport food for Easter family dinner. On a hunch I tested it. Lowest temp that I could get was unsafe 50 degrees. Portable electric cooler (like my other one) is supposed to cool to 40 degrees lower than ambient. 75 minus 40 equals 35, not 50. FDA specifies that max cold food storage/temp is be 40 degrees. Target sold me what they represented to be a portable food cooler. The box label clearly describes it as a "Personal Fridge."
What is at issue here is the established legal principle of Implied Warranty of Merchantability which has no time limit and provides that "An implied warranty of merchantability is created when a merchant of goods sells those goods as being fit or the ordinary purpose for which such goods are intended." Target refused to take back the cooler and refund my money. The Implied Warranty of Merchantability has no time limit. Simple as that!
Reviewed Dec. 27, 2013
We found $80 on the floor at local Ward Pkwy. store Target. We looked around for any possible shopper who might have dropped it. There was no one near. We took the cash to the front desk. A woman took it and said it would go into a Target box. A week later, we asked if the money had been claimed. The same woman said she did not know and the money belonged to the store. We found the money. We should have kept it. We feel from the woman's behavior that she took it. If it was not claimed, it belonged to the finders, US! We will never trust Target or this woman again. And this store was where a couple of years back, a woman and man and maybe others were illegally picking up merchandise at the loading dock and taking it to one or two houses in Mo. We know good employees there, but in general, we do not feel this store is run honestly. Even pushing Red cards by giving bonus discounts not available with other cards is wrong. The Red card was not even protected well enough for the recent cyber robbery. The recent cyber robbery probably was an inside job, not in KC, but definitely in the USA.
Reviewed Dec. 26, 2013
I bought a bike. Tires were not aired up all the way. Had a few scratches near handle bars. Took bike home for son's birthday. Three days later I aired tires up. He tried to ride it. Wheel in front was bent. Took back to store. I was told that I had rode the bike and bent wheel because the tires were dirty. I told them I rolled it out and back in. They also said I scratched the bike. Managers gang up on me, my son was present. One person came in conversation. I asked who he was. He said manager. I told him a manager should introduce himself. He angered and called security. I left bike there. Very bad experience.
Reviewed Dec. 25, 2013
I placed an order on Dec. 17, 2013. I chose the seasonal shipping option that indicated guaranteed receipt of package by Dec. 24th, 2013. Package 1 of 2 was delivered on Dec. 23rd, 2013. I checked the tracking on the second package the evening of Dec. 24th and it indicated delivery would be Dec. 26, 2013. I called customer service and was told there was nothing they could do and I had to call USPS and deal with them. I then responded I shouldn't have to wait on the phone to deal with something that isn't my fault and Target should be responsible. The rep then hung up on me. I called back a second time. The second rep gave me same info but she offered a $15 compensation for the inconvenience. She claimed the computer system would only allow $15 maximum. I accepted it as there was nothing else I could do.
I am so upset because they were gifts for others that I ordered. Everything in retail was already closed by then and now I have no gifts for the people I had purchased for. What is very upsetting is that I didn't receive not one call, text, email, or any type of notification that my package was not going to be delivered on time. Now I feel like crap that I don't have gifts for certain people and I can't go get anything because it's Christmas. Everything is closed. How horrible to have this feeling. Target failed as a company to provide me with adequate customer service. $15 doesn't make me feel even a fraction better that 3 people will not have their gifts on time because there were too many deliveries.
My local post office failed to notify me they received my package at 11am on the 24th. I could have picked it up if I had known. Guaranteed delivery didn't happen nor did proper communication take place. I had to wait on the phone and be treated rudely for something that isn't my fault...... so what are they going to do to make up for this???
Reviewed Dec. 24, 2013
I bought a phone on Target.com. Once I received it, it was so difficult to figure out how to use. I called Target.com to refund. After 66 days, I am still waiting!!!! I talked to a supervisor tonight after 8 different phone calls to .com throughout the 66 days. The supervisor said because I did not want it (no, I can't figure out how to use and it's a joke of a phone supervisor said because it was not defective!) I would not receive the tax back. I paid for it and I would not be paid for the 2-year warranty I paid for! What, are you kidding me .com... So, if you want all!!! Your money back, lie!!! And tell them the product is defective! And then don't ever ever ever shop .com again and better yet, don't ever shop at Target... or they will steal money from you just as myself. You have been forewarned, buyer beware of buying anything from Target... You can return a used tube of lipstick or a used bottle of shampoo within 90 days because you didn't like it, but you can't return a new Panasonic telephone??? Okay, am I missing something here ... Nope, just a company who has no logic nor common sense! Do you really want to shop at a company like this? I surely hope not!
Reviewed Dec. 18, 2013
Today I tried to purchase two 18-packs of Keurig K-Cups that included a 5-dollar Target gift card when purchased together from the Target store on 12 Mile Rd in Michigan. When rung up, the price on one of them was wrong but I was told that I was wrong and would have to grab another box. When I went back to the aisle I confirmed that I was right and grabbed the sign detailing the sale. I took it back and was told by the cashier that I was still wrong so I requested a manager. The manager, Tina, was rude and dismissive despite me having the sale placard in my hand. She refused to look at it and told me I was wrong and would have to return my items.
I told her I would like to speak to her superior and she told me that there was no one in the store above her position that I could talk to. I went to the service desk, very upset, and inquired with the lady there who was very polite and helpful. She informed me that there was indeed a manager above the one I had talked to and called her to the desk. This second manager was dismissive and treated me like a child. She gave me a ratty five dollar bill from the register instead of a gift card and attempted to fix the price of the sale. She was unable to, despite being the highest ranking manager available in the store. She said she would have to void the entire sale and start over. She was obviously mystified by the register and since she was so unapologetic and disingenuous I became further upset and asked her to just refund my money so that I could get this experience behind me and take my money elsewhere.
Her attitude throughout the entire transaction struck me as incredibly rude for a person whose job it was to represent this company. She had absolutely no customer service skills and strained visibly to even show the slightest bit of concern for how her employees were treating me. Never did she apologize for the actions of those working under her despite the fact that I was very visibly upset. I have NEVER been treated like this ANYWHERE and it boggles my mind that it happened in such a corporate environment.
After she returned my money I started heading for the door but then realized that I had to give her a piece of my mind or I would spend the evening feeling as though a Target manager had just gotten away with basically insulting me. I came back to the service desk and asked her why I should ever return to the store and why she had made no attempt to reconcile my bad experience. She said that if I had just waited that she was getting around to that. Now I was even more insulted. I gave her every chance to apologize or show any concern at all for the experience I had in her store and was conceded nothing. So now she was lying to me and trying to turn the blame for my experience on me as the employees below her had tried to do. I can't believe that these are the people responsible for the flow of so much money. The nicest and most patient person in the place had seemingly no authority unfortunately. Someone should take a look into this store and figure out what the problem is. In terms of customer service, the place is ABHORRENT.
Reviewed Dec. 10, 2013
Horrible experience. They have offer like buy one get one free. But when they deliver the item, they just ship one. When you call them up, they say currently we are not able to see the offer. However we just can see one item in our cart. What about the promotion of the free one?
Reviewed Dec. 10, 2013
Ordered many Christmas gifts through target.com on Thanksgiving Day. Was given an estimated arrival date of Dec. 9th. After many phone conversations with Target customer service I kept getting numerous stories regarding my order. Long story short, my delivery date for the majority of the items was pushed to Dec. 18th - 20th but 2 items were delivered on Dec. 9th. I called again on Dec. 10th to make sure my other items were still going to be delivered in time for Christmas. This time I was told the rest of my order had been cancelled because they didn't have a delivery address. Um, you already delivered 2 out of the 10 items to me so how can they possibly say they didn't have a delivery address. The "manager" on the phone also gave me the option of going to the nearest Target store to re-purchase the iPod for full price, without the $50 gift card offer I had from the original purchase. I was a loyal Target shopper who used to spend at least $150 a week there between grocery and other purchases. I'll be taking my business elsewhere. Bought the iPod from Best Buy online and picked it up at the store a half hour later. Thank you Best Buy!
Reviewed Dec. 10, 2013
I was shipped the wrong color mixer - Target's mistake. The first customer rep had limited English skills. He told there was no alternative but to return the item, wait for the credit and they would send the right color out after that - it would not have arrived until well after Christmas. I had asked to let me reorder the mixer, I would pay for a second mixer and he said that was not possible. I asked to speak to a supervisor and was put on hold for 25 minutes, then cut off. I called again, got another person with limited English. She understood that I was asking to order a second mixer so allowed me to do it, although it took forever for her to even get my credit card number correct. She was supposed to give me expedited shipping and send a return receipt for the wrong mixer. She did not do this. Phone call 3, I asked for a supervisor, finally got a return receipt sent to me but he would do nothing about the shipping error. So, Target's mistake cost me about two and a half hours time, with having to ship back the item and phone calls and I still don't feel confident I will get the correct item in time for Christmas. Also...Why is Target using so many people answering phones that have limited English skills?
Reviewed Dec. 9, 2013
November 2013 marks the end of my 30-plus year relationship with Target, particularly Target.com. I recently placed an order for delivery to my home (which I have done several times this year) only to find out that somehow, they shipped it to a one-time address that I used over a year ago. When I discovered this error, I immediately contacted TARGET and UPS (the delivery service) since packages had not left the UPS facility yet. TARGET gave me a CANNED RESPONSE saying the shipment would be declined and THEN they would issue a refund.
UPS on the other hand was very helpful, and said that all TARGET needs to do is to request an intercept with them, and they would return all packages (3 total) to Target. This was DAY ONE of FIVE. IT ONLY DECLINED FROM THERE!!!! I COMMUNICATED WITH A TOTAL OF 6 TARGET REPRESENTATIVES (one of whom was a very FLIPPANT manager named ALLEN), and only when I threatened LEGAL ACTION did they finally do what UPS advised on DAY ONE. Unfortunately, 2 packages were already delivered to the address in another county to a person who no longer lives at that address. TARGET never offered any help at all, and would not even refund the amount for the "lost" packages. Worst customer service ever.
Reviewed Dec. 9, 2013
My family and I were in the Yulee, Florida store on a Sunday afternoon when my wife remembered she had to get her script filled. We were at Target so why not? My wife and I take medication for ADHD and since the escalating prices of rates, we dropped our insurance and just pay out of pocket. The medication we take everyday is not cheap and I have been going online to find Rx coupons for our medication to help with the cost. This is where the fun begins...
We live 10 miles north in Georgia and the script usually runs around $105 for 30 days supply with the GoodRx coupon (The same coupon that I used 1 month previous in Brunswick, Georgia Target). My wife went to pay for the medication and her total was $218! I about lost it and immediately went online and found the coupon. The Pharmacy tech took my cell phone and started punching it in to the computer. She said 2x that we were saving a bunch with the coupon! The pharmacist in charge returned from the Starbucks at the front and said that her regional pharmacy manager said they were no longer accepting coupons or discount cards for that group of medications.
Okay, this is where I started getting irritated. The GoodRx site SPECIFICALLY states that the Coupon is taken at Target stores with NO States not participating in the coupon. If the coupon was not allowed in Florida, How did the tech punch it in and see that we were able to get a discount? Why was the Pharmacist so unprofessional that she was having a heated discussion with the Tech so that we could hear every word and then had the audacity to yell my wife's name out loud and what her medication was???? REALLY?? It's needed everyday so we had to take it and the pharmacist rang us in with absolutely No Apology or concern for the mix up.
2 days later, I Googled the Target customer service line to see if there was a new rule and I also wanted to have a conversation with the Pharmacist's Supervisor about her behavior. I work in Hotel/Restaurant management so I expected a call from someone. I received an email from the Corporate office that started off with "We are sorry for your bad experience and Here at Target, we will make sure you leave 100% satisfied." The message at the bottom said to contact the store and let them deal with it??? I used to Love Target over places like Walmart because of their cleanliness and similar prices but I will never return and I promise you that I will never even attempt to purchase Tylenol in fear that IT WAS NOT ACTUALLY ON SALE, THE INTERNET LIED TO ME!
Reviewed Dec. 7, 2013
On Nov. 29, 2013 I purchased an Instyler Curling Tool from Target.com and when I received it on Dec. 6 it was the wrong item. It wasn't even a hair styling tool. It was a Wooden Olive Boat. When I called the 800 number listed on the Packing list, I was connected to someone not in the US and explained to her what had happened. She put me on hold to look into the order and then hung up on me. I called back, went through the whole story again and after putting me on hold to find out what my options were, she came back to me and told me that I had to go to the store with the wrong item and my packing list and show the manager and they would give me the right item.
The store in Lady Lake Florida was the only one that had them in stock. When I told her that I lived 1 1/2 hours away from that store and that was the reason I purchased this item online, she just kept telling me that was my only option. When I asked why THEY could not send me the correct item, she told me that was not possible. I asked to speak to a supervisor and she put me on hold. When she came back, she told me that SHE spoke to the supervisor and he told her the same option. I then asked to speak to the supervisor myself and the girl said she would try but could not guarantee he would be able to speak with me. I had never heard of this. When a customer has an issue, the manager should be the one to speak with the customer to resolve it and make it right, especially if they were the ones at fault.. After being put on hold for 5 minutes, she hung up on me.
I then called a local store in Ocala which is actually only an hour away from me and spoke to a very nice manager named Tori. She was just as confused as I was when I told her what had just happened. She said absolutely not. They should send me a return label and ship out the correct item to me. So since Ocala did not have the item in stock, she gave me the number to the corporate customer relation office. I called them and spoke with James. He informed me that I would have to get a return label issued for the Olive Boat and then reorder my Instyler. When I asked if it would be shipped in time for Christmas he said they do not guarantee shipping. I told him that was unacceptable and that they should send it to me either next day or at least make sure it was here before Christmas since this was a gift for my daughter, and that I originally ordered it in plenty of time and IT WAS THEIR FAULT that the item was wrong. He said that they could not do that. When I asked to speak to a manager or supervisor he said there was no one there above him and that when you call that number that's pretty much it.
So my only 2 options were to drive 3 hours round trip, waste MY gas and My time to go to the store to pick up the right item and/or wait for a return label, reorder the item and maybe get it in by Christmas but there would be no guarantee and they were not going to do anything else to help me out. UNBELIEVABLE!!!!! Worst Customer Service EVER. Their customer service is lousy. I've never dealt with such a useless bunch of people. I used to love Target, but now I will NEVER shop there again.
Reviewed Dec. 7, 2013
I think I am about to blow a gasket!! I purchased a majority of my Christmas gifts on Thanksgiving through Target.com. Over the last few days, I have been getting emails saying my order is going to be delayed and delayed and delayed. Tonight, I get an email saying my whole order (yes my whole order) has been cancelled and my money will be refunded... Why? Because they can't ship to my address??? WTF so I call and ask what the hell is going on. It is a glitch in their system, okay so can you reinstate my order?? Sorry all of the items you ordered are no longer available at that price but they offered me the items for full price!! I am so freaking angry... ARE YOU SERIOUS??
Reviewed Dec. 2, 2013
While checking out at this store, the Chicago Elston Target around 10:30pm, (10:34 on receipt) on Sun Dec 1st, not many registers open, maybe 3 (one with the light off, but still taking customers so that was confusing), so I went to the only open express check out. I didn't have a lot of items maybe 10. The girl at the cashier (#4) was chatting it up with a group of teens (that were ringing their purchases up individually) about a concert. She was talking more than she was working and I could clearly hear her conversation, and I saw her standing and talking as I am anxiously waiting.
As I am 7 months pregnant, in a hurry and really need to use the bathroom, I didn't appreciate that she chose to socialize while supposed to be working. There is a line, and she's chatting away. When she finally gets to me, I know she wasn't paying any attention because she put all of my items in 1 bag! Including a liter of orange juice, 3 glade candles, in glass, baby pacifier, lint brush, sweatpants, a lint brush, and 6 cups of cat food. I had to ask for more bags. The only thing she did correctly was ask for a gift receipt for the pacifiers, which I didn't need. Also, the bathrooms at this store are filthy, the toilets are never clean.
I have a 2nd complaint to write about my previous visit on 11/27, regarding the baby registry. I purchased something for my friend's registry, showed the cashier the bar code on my phone, he scanned it after he ran everything up, and it never registered online that it was purchased. Also he did not ask for a gift receipt I had to remember to ask. When I showed him the bar code on my phone in the first place, he looked confused about it actually. I feel bad for my friend, and I won't be doing my baby registry here. This was at the same store 11/27 at 11:06pm.
I would really recommend having a self-checkout like Jewel. I would rather bag things myself than have to deal with long lines and chatty cashiers. But I do prefer to bag myself. I would shop here more frequently if there were a self-checkout. So please, have these restrooms inspected. Usually almost every stall is too filthy to use, and the toilet bowls are never clean. Self-checkout, and teach the cashiers some manners and how to bag properly. And the lines are usually very bad here! Very, very, long lines. Thank you for reading my comments. First time I've ever left a review, but it was uncomfortable enough that I felt I should write to Target about.
Reviewed Dec. 1, 2013
Stopped in at my local Target (#1376 in Mobile, AL) to pick up a few items including a six pack of Sharps non-alcoholic beer. Upon checking out the cashier asked to see my driver's license. I'm obviously legal but pulled it out to show him anyway. He said I had to take it out of my wallet so he could scan the bar code. First I reminded him that my purchase was non-alcoholic, and secondly why would he need to put my personal info in their computer system? He said it was company policy and he was prompted by the register to do so. I told him I would not let him scan my ID into the system and asked for a manager. B*** said the same things the clerk did and that even though I'm of legal age (I'm 52), the register asked for it and he could not override company policy. When I told him that I did not want my personal info put into their system for all to view, he said, "well, we only enter the birth date." I have a hard time believing that but I'm not taking the chance anyway. State law only requires that they verify one's age.
No other business does this. They told me they do the same thing for cough syrup, or any product that has a tad of alcohol in it. Vanilla extract has more alcohol than "near beer". Maybe they want your ID for that too. Regardless, in this age of identity theft, I'm not allowing my driver's license to be scanned for thousands of Target employees to access. It's a ridiculous company policy and if they are going to have it, they should have the ability to override for customers that have an issue with it. Plain and simple, it's an invasion of privacy and I feel they have some ulterior motive for this practice. I can only guess what they may do with everyone's name, birth date, address, etc. Needless to say I was extremely frustrated with this un-American policy and got a refund for the other items and went to Publix to do my shopping.
I did get a phone number to call for an explanation, but based on what others are saying here, I doubt I get any satisfaction. What has happened to common sense in this country? Apparently, Target upper management does not trust their employees to make a simple, logical, decision. I have liked shopping at Target but will no longer do so. I, and my family are conservative Americans that believe in, and appreciate the freedom and rights that our great country provides. What Target is doing is the polar opposite of this. I'm informing my siblings and everyone I know about this so they can take their business elsewhere. I'm wondering how much money stupid stuff like this is costing Target and it's share holders? Unless they change this policy, they've lost a fair amount of business from my family. I wonder if anyone cares?
Reviewed Nov. 27, 2013
Encountered my 1st experience of discrimination at the Honolulu Target off of Lawehana street. A cashier at express checkout clearly rushed to turn off light while my husband and I were in front of cashier waiting. No explanation, no apologies,,,,,no eye contact! So we proceeded to next regular check out lane to wait in line with our less than 10 item purchase only to witness the express lane cashier turn on light for a (what I would consider) local customer. I am appalled and so incredibly disappointed! I believe the name on her badge was Manupua..... My husband proceeded to complain to management who seemed respectable but not as concerned as I would have expected! I've worked retail management for more than 10 years! This behavior is highly unacceptable and I have lost respect for target and its core values!
Reviewed Nov. 21, 2013
This Target has one of the worse customer service in Milwaukee. The cashiers are not trained well in customer relations and are often talking to other cashiers as they are checking out customers. Many of the cashiers are not trained in using/ringing up coupons as well. I went in and had a manufacturer's coupon for buy 1 get 1 shampoo. The cashier said, "It don't take it", translation, the coupon beeped, "But I'm not trained so I don't know that I'm supposed to put the amount in the register for the coupon to work." After I purchased it, I went to customer service center, cashier Marsheda. She read the coupon twice and didn't understand what Buy One Get One meant and kept arguing with me that it doesn't work for an item of $5 value, duh! The item value is less than $5.
All she kept saying was doesn't work (without trying anything) and can't accept the manufacturer's coupon. So I returned my purchase because the cashiers are INCOMPETENT of doing their jobs, they don't care about their customers or selling the products in their store and they are obviously only there to collect a paycheck. This is not the first time I've had issues with this Target. Once a cashier said I could only buy 4 (clearance) toothpastes because the rest are for other customers, I asked, "Is this a new policy?" He said yes. Liar. I HATE this Target and will drive 10 miles north to go to the one in Grafton because they have lanes open and they are better trained in customers using coupons without looking at you like you are a lower class citizen.
Reviewed Nov. 17, 2013
The micro switch on my Canon rebel camera broke... I was so relieved because of the warranty I had purchased and I have a baby and toddler so I'm always taking pictures. I was told from whomever I spoke to (I will always get a name from now on) that my camera was under warranty. I didn't have to send my camera back and I will get a cheque for the full amount I paid in 30-45 days. After a month and no cheque, I called back. They had no notes on my previous call and there's nothing they could do. I would have to send my camera in to get diagnosed and then send them the copy of it to see if it's covered under their warranty.
I did not keep my camera as it was unusable and I felt so taken care of with my Target warranty that I got rid of it... Thanks to the unskilled and uneducated people at the warranty center I am now out a $500 camera and there's nothing they can do for me. I am so upset, mad, disappointed. I am missing out on valuable picture taking time with my baby and daughter that is irreplaceable and it's all thanks to the misinformation at the Target warranty office. Do not buy the warranties from Target!!!
Reviewed Nov. 16, 2013
I wanted to share with you my recent Target experience at location at 2626 Colorado Blvd Los Angeles, CA. On October 30th, 2013 I purchased my very first Halloween items from Target - two masks and a full body costume a long with numerous additional Halloween items. While checking out with your cashier Nicholas, I specifically asked him, "May I return these costumes after Halloween if my husband doesn't want to wear them? "He stated "Yes, of course." He never mentioned the items needed to be returned by 10/31 (the next day).
I tried to return the items on 11/1 at your target location in Downtown Los Angeles, but they stated the return date of 10/31 was listed on the receipt for Halloween items. They suggested I go to the original store where the item was purchased to speak to a manager since the cashier misinformed me. I did not look at my receipt until I tried to return the item - you can imagine how frustrated I was. Once I arrived at the Eagle Rock location with my husband, I ran into the cashier who originally misinformed me on 10/31 of the store policy. I told him that I was unable to return my items as he had mentioned when I purchased them. He apologized and said he was a new employee.
I was directed to the returns department on the first floor were they sympathized with my situation greatly. The Target employee placed a call to Target corporate hoping to receive the approval code to return the items. After learning the employee was denied by the representative from the corporate office, my husband asked to speak to the gentleman on the phone, Matthew who provided a reference #.
My husband stated that the employee had entered into an oral contract with myself because he assured me the items could be returned after Halloween. He argued that such a contract could be enforced through justifiable reliance. However, Matthew was rude, and completely unsympathetic to our situation. He kept reciting store policy though the circumstances were very different since your trained cashier provided verbally incorrect store policy information.
I personally am very disappointed in the way we were treated and the outcome. I have been a loyal costumer of Target for many years and have considered no longer supporting your company based on this horrendous experience. I hope you can properly train all your new employees and post signs near the Halloween merchandise in the stores indicating the return policy. I was also very disappointed in the associate's ability to resolve matters appropriately. Repeating store policy is not the appropriate way to handle all customer complaints, since there are always exceptions - such as your own employee misinforming a customer. The issue is not the customer, but the lack of training for new employees. Target has terrible customer service. Shop at a department store that cares and addresses their customers fairly and makes exceptions, when appropriate. Worst customer service experience ever and I will never shop here again.
Reviewed Nov. 10, 2013
I HAVE HAD IT WITH THE MANAGEMENT AT THE TARGET STORE IN WADSWORTH, OH. They don't care at all about the customer experience. All they care about is if you have a Red Card. Well, I have a Red Card and you treat me like crap. The manager at this store doesn't care. For the third time tonight, I had to drive back to the store for groceries that were not put in my cart. Are you kidding me? And then I am expected to go back and re-shop. How ridiculous. How stupid. The clerk was chomping on gum like a cow. Totally unprofessional. Every dollar I Spend these days is thought out. Why would it be spent at a business that treats me badly??
Reviewed Nov. 10, 2013
After being issued by an associate at Target.com a return authorization for an item I bought at Target, I opted to go to my local store to process the refund rather than return the item via UPS. The local store, in South Portland, Maine, refused to honor my authorization form as issued Nov. 7, 2013 - the same day I went into the store to process the refund. Store personnel tried to brush me off and only after I persisted did they call 'guest services' on the phone. They were told by 'guest services' that the refund authorization was issued in error. If they wanted to deny me a refund because I have had the item longer than 90 days, then they should have denied me the return authorization.
Yes, I have had the item longer than 90 days but it is clear from its appearance that I never even opened the box in which it was crated. Again, if the issue was the 90-day window - sometimes exceptions are made as you know - then they should have denied me on that basis, if they wanted to be sticklers. But no, they authorized the return and then decided they did so in error. I am stunned that Target would treat a customer this way.
The store manager, 'Chris,' offered me a gift card but said he could not issue credit for the item to my credit card. He was clearly embarrassed that even he was treated shabbily by 'guest services' when he called in on the hotline for help. I was embarrassed not only for me, but for Chris, a gentleman whose hands were tied by some amorphous return policy that seems to have bedeviled Target.
I declined the gift card and left the store with my item, which I still have. I do not plan on going back to the store to go through this humiliation a second time. 'Guest services' is a misnomer. They have not treated me as a guest - far from it. Thank you for any help and counsel you can offer.
Reviewed Nov. 7, 2013
I want to share my experience with Target store #2520, located in Lewisville at Main (Highway 423/Josey Lane) and 121, as I tried to purchase giftcards and the store refused to sell me gift cards. On 11/07/13, I attempted to buy 500 $10 Google gift cards for my work and the transaction was refused and the store only wanted to sell me 4 units.
I got to the register and the cashier summoned ** over to ask about the quantity of cards I was attempting to purchase. She advised me that I could only purchase 4 cards. She gave me a lame excuse of Target being able to limit quantities and showed me the ad where it supposedly stated this. I informed her the cards are not in the ad. I also advised her that Target has a $5,000 daily limit regarding the purchase of gift cards and I just purchased $4,995 worth of iTunes cards the other day from the same store and had the receipt with me to prove it. She did not budge and again reinstated the alleged store policy. I asked to speak with the store manager and of course he/she was not in the store at the time. She summoned **, ETL Logistics, to the front lane. He came to the front lanes and covered her back and reiterated what she told me.
I remembered that the store manager was ** and asked to speak to him. I was informed he is no longer at the store. In complete disbelief, I called the 1-800 customer help line and spoke with a Guest Relations person who took about 30 minutes of my time to research and investigate my complaint. My complaint was finally escalated to a supervisor, who came on the phone and asked to speak with the store employee. He got on the phone and spoke with the Guest Relations supervisor and advised the supervisor that it was their store policy to limit the quantity to 4 units. Guest Relations got back on the phone with me and advised me they had to back up the store on this decision, even though their limit is $5,000 per day.
I left the store in complete disbelief and could not understand why the store did not want a $5,000 sale and went across the street to Walmart and purchased the cards with no problem. The Walmart store manager even came up and approved the transaction and asked me if I needed anymore cards in the future. He further advised me to let him know and he would be glad to special order the cards for me and make sure the store has the stock I need. This was quite the opposite of my experience with Target, who did not want the sale or value my business. I also purchased 33 $25 Walmart gift cards to give to the office employees for Thanksgiving to help with their Thanksgiving dinners. Another revenue source Target lost out to because of their crippled ways and our company employees will hopefully do their Thanksgiving shopping at Walmart and support Walmart since Target only wants to sell me 4 of any type of gift card.
The bottom line is Target does not want or care about your business, especially if you speak up and complain. The store can tell you whatever BS they want to tell you and Guest Relations will back them up even if means the store employee(s) are wrong or they lose a sale. My advice, take your business to Walmart as they want it and will do what it takes to make you a happy customer, just the opposite of Target, who does not care about you as a customer or value your business. I bet the Target shareholders will be upset if they read this post as I am posting this complaint to many social media outlets and am going to get the word out about Target's practices. I am escalating this complaint to Gregg Steinhafel, Target CEO, and his personal assistant Denise May. I will post an update to this post if I hear anything back from either of them.
Reviewed Nov. 6, 2013
I've applied several times for a position in the Target stores in Person and online and when I went back to check on my application to see if H.R. had received, felt a negative attitude from one who works in customer service. Now this happened at the Target store in Apple Valley at the Apple Valley Marketplace Center. They really need a better approach with the attitude of customer service. In-person and as well as over the telephone. Yes I understand there is a lot of competition for employment but they at least could have the courtesy to contact you, the applicant, in regards to the interest of employment at one of their locations. I feel very discriminated as well as being treated not fairly. The customer service could be and should be improved.
Reviewed Nov. 4, 2013
I ordered an eGift card to go to my son-in-law's cellular as a text and the system told me it would take up to four hours to make it to the recipient. Well, that was Saturday at noon and it is now Monday at 12:20 pm with no eCard. I had to call online customer service four times, in which they were not helpful at all and I could barely understand their English. When I asked to speak with the manager, the customer service representative came back to tell me that his supervisor said they manually resent the ecard and it would take another 24 hours to receive. I then had to demand to speak to the manager who was rude and not helpful at all. I would not advise anyone to do business with Target Online. The regular store is awesome; however, their online establishment needs a lot of work. They are very incompetent and they are not customer-oriented.
Target Stores Company Information
- Company Name:
- Target
- Website:
- www.target.com