Target Stores Reviews

On the morning of January 10th, 2012, I decided they just weren't going to get anymore of these in any time soon and decided I would take it back and just return it and buy him a new computer. He is seven. He wanted his computer. I take it to customer service (now, the advice I was getting was from electronics personnel up to this time) and when I attempted to return it, I was told that the time for returning it had already expired--wait for it--by one day. She had gotten a code on her computer to call a certain number and the person on the other end of that call said that the time had expired as of the day before, January 9, 2012, and now I would have to go through the manufacturer for repair or whatever.

I asked how that could be because I was told I had 90 days. She told me that certain items had to be returned within 45 days. And she was right. It does say that on the receipt in tiny print for an old lady to read, but, hey, I guess that's my problem. But I can't believe in the interest of good customer relations that an exception could not be made because I had been dealing with Target personnel every week, twice a week since Christmas to try to take care of this problem. I am appalled that a business the size of Target could not--or would not--handle this differently.

I called the Customer Affairs number for Target--the complaint line, if you will--and spoke with a young man who seemed rather put out with my ignorance and inability to give him the right UPC number from my receipt. He spoke to me as if I was ten years old. I gave him the only number I could find on the receipt that corresponded with where he was telling me to look. I read it two or three times. When he finally realized it was indeed the correct number, he didn't apologize or anything, just dead silence and a few computer keystrokes. He told me to call an 800 number, which was the manufacturer and they would deal with it from then on. In other words, “Too bad, so sad.”

My grandson does not have his computer. I have tried calling Acer several times and have spoken with no one because I couldn't wait as long as the wait was going to be. I have a job. I work. When do they think I have time to handle all this when Target could have taken care of it right there? One day! Less than ten hours after the expiration, even though they had been assuring me I had 90 days to return it. I am furious and I will not shop at Target again. I don't care if they have the best after-Christmas deals in town. If they are giving away computers, I am not shopping there again. And I know that won't break them, but if enough people are treated this way, maybe they can understand when profits fall off.

Lo and behold, I checked my statement this evening and not only has it not dropped off, I have another charge which I did not authorize for over 29 USD. So now, there are over 90 USD in pending Target charges on account when I had only intended to spend less than 53 USD! I called the 800 number again tonight and got another rep in the Philippines. Her first explanation was that the 29 USD was a system error and that it would disappear in 7 to 10 business days. I was not pleased one bit with Target and how they've mishandled the use of my credit card online. The rep was of no help to me other than repeating over and over that the charges would soon drop etc. I asked to speak with a supervisor and was told there wasn't any available, even though I said I'd gladly wait for one. I should not have to wait 7 to 10 business days for a refund of money which I did not authorize the use of my card for and that it was clearly their error! What kind of inept business plan is Target running?!

I will never shop at Target ever again! All their products are cheap and priced way too high. The vacuum was the major breaking point for me. Target needs to reimburse me for the sweeper. You would think as much as my husband does to make this country free by serving in the United States Marine Corps, you would think people would be more willing to help. Our family risks our life everyday and we got served cheap junk!

Basically you can look at the picture, see the name of the item and that's it. You cannot buy it. You cannot find out anything else. This happened to me in November for Holiday gifts, too. I had a ton of items to purchase online and I had to call customer service to actually buy anything. Of course I did not get someone who was easily understood. I don't mind that my call to Minnesota gets transferred to India, but if you cannot understand the person that is trying to help you it becomes even more frustrating and time consuming. I was so irate they offered me a $20 gift card. Guess what, I never got any credit or gift card from Target and it is 7 weeks later.

This is happening again to me today. I called to find out what is going on with the web site, how long will it be like this and where my gift card is from last time when this happened? I had another customer service rep that I did not understand and a lot of "There is nothing I can do." Her system won't give me the information I need, nor will she explain why this happens so often on the Target site. She told me she saw my gift card reference number and that it was never sent out.

In another 2 weeks I will get a gift card for my inconvenience. That is great, but I still cannot find out if what I want today is available at a Target near me, or add any items into my Cart to purchase them online. It is getting beyond crazy using the Target website, and I'm not going to do it anymore. A loyal customer since 2004 is gone.

The public calls this **. Those of us who went to law school call it failure to fully disclose if not fraud. I wrote them via email but the first two emails failed to go through. As to the third email, Target asks for a verification at the bottom of the email but, get this, none of the figures at the bottom are figures found on the keyboard.

The problem is, is that the only receipt him and I have are the original purchase and even exchange return receipt. This was their mistake and no one will help me in this matter, not even the store manager. I am at a loss and out $218.49. I just cannot believe how rude the employees and managers were at the Orland Park, IL Target located at 15850 South 94th Ave 60462. I suggest if you need to return an item make sure you're ready to give blood.

I purchased four dolls online at $24.99 each. Next day the same dolls go on sale for $19.99 each. Called and got a price adjustment of $5.00 each; but actually received price adjustments of $5.00, $6.00 and $5.00 on my credit card statement. So on my credit card statement and posted to my account were charges totaling $99.96 and credit adjustments totaling $16.00. After Christmas, I went to return 3 of the dolls because they were duplicates and Target was only going to give me $48.97 for the three dolls. I told them that I paid more than that for them and they told me they had done price adjustments. I concurred and showed them the price adjustments because I've dealt with Target customer service before and came prepared. I spent one and a half hours at customer service and on the phone at the store with no resolution.

First they said that I received a $34.99 credit which I couldn't see. When I asked when this supposed credit posted they couldn't tell me. When asked if they could give me written proof that I would indeed receive this credit they couldn't do that. Then they told the store associate I only returned two dolls; he stated that was incorrect, he returned three. Finally they said I only paid $4.99 for one of the dolls; again, he said he could see the charges and I paid $24.99 each. It was finally agreed when I left that I would email the receipts and credit card statement to them and they would show me on the statement where the credits were posted. Yes, I had all receipts from Target.com with me, nothing was missing.

When I got home I emailed them my VISA statement with charges and credits posted for over a month past the date the supposed credit was to have appeared on my account, clearly showing I didn't receive the credits. Instead of emailing me the dates and credits for each doll and when they posted like they agreed they emailed me a "link" to my Target.com account. I didn't spend an hour and a half to get a link to my Target account, I wanted answers and dates. After three emails to their customer service with the same attachments (receipts and VISA statement clearly showing four $24.99 charges and adjustments totaling only $16.00) they were just blowing me off. Still telling me the credits "posted on 11-24-11 but yet they can't show me on my statement. If they don't show how did I receive them? All other credits and charges show.

Now I am writing Corporate and filing with the Better Business Bureau. I was all prepared to apply for a red card that day, but now I will try to avoid Target at all costs. Consumers beware, if you need to return something at Target, good luck. Doesn't matter what actually is, or what proof you have, they will do what they want. I would never buy a gift for someone else there and take a chance, no matter how cheap it is. Target is completely apathetic to their customers.

I called on a Friday evening and received customer service in the Philippines. I was on the phone for over 1 hour and they would only refund about 25% of the amount spent using 2 gift cards. I spoke to a rep and then finally requested to speak to a manager. The manager all but accused me of lying and started talking about a purchase I made using a gift card in a Target store near me. What does that have to do with my online order? Needless to say, I hung up on her and called the next day, where I received a rep in the USA and the issue was solved in about 20 minutes. It only took that long because the Philippines customer service screwed things up in their system. I will never purchase anything from Target online again. So, my nephews and husband will have to wait for their gifts...so disappointed in what used to be my favorite store.

At the returns desk, the system beeped and the clerk had to call some number. Once she got done talking to them, she explained to us that we could not return the item, as the returns policy for electronics was 45 days. We had identical conversations with the supervisor and the store manager. All claimed there was nothing they could do. This is absurd. I cannot believe that a store manager does not have the authority to override a return.

I also contacted the 800 line they provided for me, only to hear identical stories. I have also written their email support line, but have received no reply.

Do they not understand how Xmas works? A gift receipt during the holiday season should be valid at least until a few days after Xmas. I can only assume that it is unsafe to purchase any gifts from Target. Why could they not offer store credit? There is a reasonable compromise. The e-reader is still sold in the store and they could sell it again to someone that does not already own one.

The shirt was $27.99 plus tax and shipping. The gift card was for $23.75. When my husband asked why there was a $5.48 difference for the cost of the shirt, he was told the charges were for handling and taxes, which had been paid once already during the initial order! So, a shirt that originally cost my son approximately $34.00 was now only worth $23.75!

This is as criminal as if they stole the money out of our pockets, which they actually did. I'm sure there are many customers with larger dollar discrepancies than us. The moral values of Target is unconscionable and they need to be held accountable for this practice just as we are all held responsible.

I asked to speak to a supervisor and after 14 different operators from 3 different countries, none of which from America, I get no answer except that they are sorry but they have never seen this problem, so they cannot help me. I decided, now 2 hours into the call, to call a store 50 miles from me and see if somebody can help me. I am told that the item I am looking for is a seasonal item and after it is put into clearance and unsold, it is thrown away.

So basically Target is filling our landfills with crap they can't sell. I was given a guest relations number and told to call them. I did, but now well into the 3rd hour, I get New Delhi, India and asked to be transferred to the Minnesota department. Now, I am speaking with Josh who finally finds an item number which up until now has not been located. He tells me that the item is out of stock online, but to please try again in a few days.

So I explain that I am very unhappy that it took 17 people and 3 hours to find this out. He says to hold the line for one moment, and I was 46 minutes on hold. I get a man from media relations, to whom I explained the brief summary. He tells me I was transferred to the wrong department. I say, "Oh dear, please don't transfer me again." He says in a nasty tone, "Don't call me dear!"

I apologized and changed it to sir and tried again. He transfers me while grumbling about disrespect. I was back to guest relations where another lady who refused to give me her name looked up the item number and said "those do not exist". I gave her the UPC and she said, "Sorry, I cannot find those in any of our stores near you." I can accept that.

I asked her how Target was going to make this bad situation better and I was told that they could not do anything more, save for being sorry for the 3 hours I spent and the many people I got transferred to. I am not happy that they do not want to take responsibility for the bad experience I had and are not even trying to satisfy the customer. I am no longer shopping there and will write reviews about this every chance I get. I was only asking that somebody find the product in a store someplace and ship it to me or the nearest store, yes I explained I was willing to pay shipping.

It should be clear when ordering that Target does not refund money via PayPal. I had a similar experience with Toys R Us and my money was refunded promptly without question. Two months of fighting for my money and a problem that is their fault, and I still do not have this issue resolved as I write this. Never will I purchase online from Target again!

What I heard absolutely shocked me. I was told since I didn't have a receipt, the slippers would be returned for the lowest sales price and I would have to pay the difference in the cost on the slippers. I explained again I didn't want to return them, only exchange. No, I would have to take the credit for the lowest price then pay the difference I was told again. I asked if the lowest price had been higher than the current price, would I get money back. No, there would be an exchange. I have never had this problem ever when exchanging for the exact same item.

It seems to me that Target wants you to purchase their products but they don’t stand behind them and don’t want you to ever return anything. Their return policy sucks! That is why I always shop at Wal-Mart. Their return policy is hassle free. I would never shop at Target ever again. The only reason I was there to begin with was because I had something to return. Also, I had 3 gift cards I received for Christmas as a gift. From now on I will tell my friends and family, do not get me or my children a gift card from Target. I would rather have one from Wal-Mart. Target sucks and I don’t understand how they are still in business. They act like they are "high end" from Wal-Mart. But really Wal-Mart is a hell of a lot better to deal with any day.

I was informed that I had to ship it back to Target. I spoke to two Store Managers and four online Customer Service people without anyone having the authority to override to computer! The Store Manager and one of the employees put the unit back in my car. I had to have my son repackage the unit and UPS picked it up with prepaid shipping labels.

Customer Service is terrible. All I wanted was a refund and they put me through such stress and exhaustion. I went on the UPS site to track the unit but the tracking number is untraceable! The unit is probably being shipped out of the country.

My new recent episode occurred at a Target location at 16,600 Highlands Center Blvd, Bristol, Virginia Exit 7, off interstate 81. I had purchased a bunch of candle and air freshener products in the home and cleaning section about a month ago or less. There were two of these units I was not going to use--still unopened, only valued at $1.99 each. I was totally aware that I was going to have to take a merchandise credit because I could not remember in what form of payment I used to purchase them.

I went in there, went to the customer service desk and was approached by someone by the name of Russell. After asking for my I.D., he approached and said that he could not return because of it going over the limit. I advised him as to what the other store manager had advised me about the override process, and he contacted his supervisor on duty named Michele. She was even more arrogant than he was.

When she came to the customer service area, I advised her of what the other manager informed me and she was practically calling me a liar and telling me that she is not overriding anything--unlike what the other store manager at a different store advised me. She said that if I had complaints to direct them to Target customer service. That even irritated me more, because she was the main point of contact in front of me instead of calling Target Guest Relations. She got so paranoid with me being strict with her advising what the other member of management advised at a different store.

I noticed that she called on her walkie-talkie a so-called "security personnel" to customer service named Melvin just because she, I assume, was afraid of me. That is totally crazy that a "store manager on duty," speaking specifically of Michele, of the Target, in Bristol, Virginia, could not control the situation as to where that she felt that she had to contact a level of security to come to her rescue. The total of both items I was returning was $4.18. Her giving me this kind of hassle over a $4.18 return is totally insane.

In my opinion, Russell originally was very blunt and strict with his reaction when he informed me that he could not process the return. He obviously was not very polite in his customer service skills in advising the reasoning behind as to why he could not process the return. He evidently needs more coaching as to his manner skills with customers--especially if he is going to be at a customer service desk.

Secondly, Michele, in my opinion, if she cannot handle an override on a return for only $4.18 to satisfy a customer, given into consideration the amount of the return, she does not need to have a title of being a supervisor or manager on duty. In addition, if she cannot control a customer without having to call security over this small amount, all of this could have been easily avoided if the person at the other store did not re-ring that total sale up in the past.

So, yes, Target is very strict on returns. Russel at the counter tried to contact customer relations for Target at the time I was at the store, but a non-English speaking representative answered the line and advised that I was someone that could speak clear English and told I would call back. I plan to argue with Target and plan to file a complaint against this store. The associates involved, Michele, Russel, and Melvin and my opinion about the whole episode that occurred. I will place updates here to the situation if Target Corporation replies to my episode.

They also said the reason why their policy says no returns after 45 days. I showed them the receipt and it clearly says on the top that it expires on 2-5-12. On the back it clearly states 90-day return policy. But they showed me in the middle of the receipt underneath the product (where no one looks for the info) that the return date for the computer said 12-22-2012. When I asked them how I was supposed to notice that or return a Christmas present before Christmas, they said they understood but could not do anything.

I also called the company that makes the game to try and see if there is any way to get it to run on the computer they sold my wife and they said no. They said the processor is too weak and they should never have sold her this unit for anything other than emails. In the end I am very disappointed with the way Target and their employees have decided to handle this simple situation. Since they lie and are very unethical, I will never shop at Target again!

What started this is a mislabeled product courtesy of one of the store's employees. My daughter still does not have the right size bedding and had to sleep on the couch last night. I need a Queen size 8 piece set of the Exhilaration purple and black bed set immediately. The bar code for the product is 032281223212.

My friend who originally purchased the product should not need to book time off work to drive a minimum of 45 minutes back to the store to pick up the right set, especially after she was assured that she had the right size set before she left your store the night before last. If I were the store manager of the location in question, I would be driving the correct product to the customer myself given the number of ** ups at this point.

After the performances of several of the company's employees, I now am thoroughly disgusted with a store I have never even set foot in. As one of your new Canadian outlets is going to be only four blocks from my house, this should be of concern to them. This whole situation by far has been undoubtedly the worst botched customer service situation I have ever encountered. They have their work cut out for them to prove to me that I will ever want to shop at any of their stores and give my money for so much as a stick of gum.

Last night, while I was calling long distance on my own dime, the Bellingham store manager basically called me a liar when he said that none of his employees would tamper with the labeling of the product. Needless to say, I became very upset and this was made worse when he accused me of swearing at him, which I can assure you I was not doing, and behaving unprofessionally. Any person with enough common sense knows that if your customer is that upset, you are at fault and it is not in your best interest or that of the company's to keep making them angrier than they already are. I hung up on him as it was quite clear he was not capable of handling the situation and that he was in fact part of the problem.

When I called back to get his name from the store's phone operator, she told me his last name and then put me on hold while she found out for sure how to spell his last name. She did not confirm it and the next thing I know John is on the phone again. I stated very clearly that I was done talking to him and that I was taking my concerns to a higher level for action and hung up again.

I called back again and a different girl answered the phone giggling? So now that I am really upset this has become a joke for your employees? Really?!

I end up speaking to the original phone operator again and stated very clearly, again, that I had told her in the previous phone call that I was done speaking to the manager and that I needed to document everything so could she please confirm the spelling of his name. She then tells me that it is against company policy to disclose that information. Now it is pretty clear to me that she is lying as that would make the store manager not accountable for anything. Then after that John gets on the phone again and tries to offer me the company Guest Relations phone number and contact information which I have already located for myself.

I tried outlining the situation in the email function on their website and became ever further frustrated when I discovered there was a cap on the characters one could enter and that I had missed the call center hours and would need to wait until tomorrow.

The situation did not get any better when I called Guest Relations today. Not one of the three people I spoke to could keep the facts of the situation straight. They were evasive and not one of them was registering the seriousness of my concerns and were trying to blame me. Again, this has been the worst customer service situation I have ever encountered. After speaking to six people one should have been able to speak to someone with their head screwed on straight enough to show any degree of empathy and to put the brakes on the insanity and fix the situation. I was also told that I could not speak to Human Resources about the store manager's performance, never mind speak to anyone higher than a Supervisor.

All three people working in Guest Relations are difficult to understand due to their thick foreign accents and I had to repeat myself and correct all three of them over and over again. Not one of them could grasp the seriousness of the situation as to the store manager's performance. Both supervisors kept putting it on me that I wasn't willing to go along with what they were offering. Neither one of them could grasp what I was saying when I clarified that it is not the customer's job to take care of themselves especially after so many employees had inflamed the situation. I have worked in corporate sales and I can tell you with certainty that when the company ** up that badly you don't blame the customer. It is at this point that you take the problem off the customer's hands and just deal with it.

My friend who bought the bedding set for my daughter for Christmas lives in Vancouver, BC, Canada. It is 45 minutes without any traffic or hold up at the US Border to get to the store. Given the scenario that has unfolded, I do not feel it is appropriate to expect us to enter their store to return the product given the misbehavior of a number of your employees in that one location so far.

Ray is the first Guest Relations attendant I spoke to. He too, is to some degree treating me like I'm up to something asking if I'm sure my friend has the receipt and then trying to tell me we need to go back to your store again?! I had to repeat to Ray over and over again that I need a Queen size set and the set I ended up with is a full. The first supervisor, Julia, who came on the line asked me if I needed a King. I am doing my best to not cry at this point.

A call center supervisor also tried telling me that all HR concerns are handled locally at individual stores. The manager John *** who I was having an extremely difficult time dealing with last night due to his lack of professionalism needs to be dealt with as well as at least two operators answering the store phone last night in Belingham, WA. There is possibly a fourth employee involved who wrote Queen on the packaging in two different places, not to mention a possible fifth person who was working on the floor who reassured my friend that the product was in fact a Queen and not a Full.

After getting nowhere with Supervisor Julia, I then was placed on hold again and then spoke to another Supervisor Yvonne. I had to hang up. She too was blaming me for my experience claiming that she was trying to help and that I wasn't listening. Yvonne knew that she was the sixth person I had spoken to about this matter.

Is this company actually structured in such a way that permits so many employees at all levels to not be held accountable and that the objective is to frustrate and block the customer to the point of exhaustion that they give up and take the abuse? Most of the six people I have spoken to have asked me questions that would suggest to any fool that they thought I was trying to pull something over on them and that I was somehow in the wrong for expecting them to take care of the problem.

Driving all the way back to the store across the border is not going to work, especially given that there are upwards of five different staff in the one store that this product originated that are incompetent on one level or another. There is no excuse for any of their behavior.

So off to Target to return it so he could pick out a new set at Toys R Us because we had a duplicate there also and he knew what one he wanted from there. With my original receipt in hand, I waited for over 15 minutes for them to tell me they could not replace the funds to my credit card because I used Paypal! If Target doesn't want to take returns, then maybe they should just state that upfront so consumers can make up their mind if they want to shop with this company. I will go out of my way in the future to shop at Walmart or Shokpo.

I was not happy with this solution because my money would be tied up, but I went ahead and went along with it. When the box arrived by UPS, I refused it. A few days later, I received an email from Target stating they had received the item and I was being issued a refund. However, the refund was in the form of a Target e-gift card. I called customer service and told them that I did not want anything from their store, that I had already bought an IPod, and that I wanted my money back. I was told that it was Target's policy to issue gift cards when the buyer used PayPal. I argued with the woman for 20 minutes and demanded to speak with a supervisor. She refused to let me talk to anyone.

She took my phone number when I told her I wanted her supervisor to call me back. To this day I have never received a call. I immediately filed a dispute through PayPal. Within three or four days, PayPal got my money back for me. I will never step foot into a Target store again. This was the most miserable buying experience I have ever had. And the customer service personnel are farmed out to India or wherever. You cannot get anyone on the phone that speaks fluent English!

Then while spending over 2 hours on the phone got to the 3rd supposed manager Mary Jo, who told me the serial number on box and on unit are different! So like I said, they sold me a used unit! Now they say they need to investigate it and will let me know! All while keeping my $150 and my daughter with out her present! I originally just wanted an exchange, now I want a refund. I will never buy anything from there ever again! So in the meantime, what am I to do? I have seen I want to file a complaint and seek money and my time and gas wasted trying to fix a problem that should not be mine! All I did was buy a Christmas gift for my daughter. So now I am the one with out a gift and $150.

What happened next stopped me cold. The cashier asks to see my ID. I'm over 50 but it's not a problem. I take out my driver’s license and I handed it over to him, pointing out my birth date. He takes it towards the register scanner and says, "I'm going to have to swipe this". And I said, "No, you do not". After his repeated insisting that he had to, I replied, "Look, you asked for my ID and I gave it to you. It's what the law requires and I have no problem with that. But nowhere does the law require or even allow that you take possession and ownership of my most private and confidential personal information contained on that strip, required in order to buy a bottle of wine. You can write down my driver’s license number if you'd like. You can even make a photocopy of it if you feel the need to but under no circumstances are you going to swipe it".

After a bit more back-and-forth with customers in line behind me, the cashier leaves to go hunt down a manager of sorts. When this individual shows up, the cashier tells him that I won't let him swipe my driver's license into their system. The manager insists otherwise. After telling him the same thing I had told the cashier, he goes to swipe it anyway. I actually had to tell him to stop and to give my license back to me immediately which fortunately, he did. I was dumbfounded though. I told him, "Are you kidding? You have no signage or notices whatsoever in the beer or wine section and no notices on or near the cash registers. You are telling me that you are required to gather this level of highly confidential information on me yet I have no idea of where it goes, who gets it, how it's kept or used, or what Target will do with it and it was kept as an apparent secret until the cash register. You don't disclose a thing about this anywhere.

Even more, there is no privacy policy posted anywhere and to top that, there is no information posted or even available, disclosing to shoppers and customers that in order to buy any beer or wine from this store, that you will be required to turn over to them your most private and confidential personal information gathered by the State and Homeland Security contained on the electronic strip on your driver's license. I continued, "It's just not going to happen. You've examined my very valid ID which is fully acceptable to the State of Florida which means it's acceptable for this transaction". And in a particularly rude and contemptuous manner, he snatches up my bottle of wine from the counter, flips around and hollers, "Then you're not buying it here!", and heads off away from the register with it. I am still non-pulsed.

Imagine, Target is insisting and requiring that you turn over to them all the information compiled on you that only the State and Homeland Security have and refuse to sell to you if you don't comply. It is an abject, strong-arm violation against you as a customer and a complete affront to you as an American Citizen. I've shopped there for years and I used to think they were the shiny class act of these types of stores but no more. Frankly, what happened there scared me to death. Unless they're the last option available to me for something I need, I am so done with Target. There are plenty of other options and after seeing some of the many serious other complaints in here, it just feels like Target is creepy and mean-spirited.

I'm furious that it would cost so much and only last one year. Online, these things sell for $17 a strand! What an expensive piece of junk. I also tried writing a review for this product on the Target website since there were none and I wanted to warn other people. Conveniently, Target hasn't posted my review. When I go to write another one, a pop-up comes up that says something like "oops! We see you've already written a review for this product." When I went to write a complaint to Target about these two issues, the online form wouldn't accept my email, saying "your comment is invalid" but not giving a reason. After working at it for a half hour, I finally got one to go through.

I got a response, but it was absolutely unhelpful (surprise, surprise). They sent me a whole list of the requirements for returns. Even if I had the receipt from a year ago, I couldn't return them since they have a 90-day return period. Wonderful. They also said I could make a review by doing blah, blah, blah, not addressing my point that it won't let me write a review in the first place since it won't bring up the page for it.

I called Target online customer service to ask why this is the case. Carla proceeded to tell me it was because she was replacing the $69.99 item with a $129.99. She told me they would only give a store credit, which the store refused. They refused to do anything to resolve the matter. When I stated that this didn't make sense to me, that the store would give her a credit but wouldn't let her spend more money the line went silent and then I heard a dial tone. She actually disconnected the call. I will never purchase from Target online or pay with PayPal or give a potential gift without a receipt. This is the worst customer service I have ever experienced both online and in the store.

Target refused to do an exchange telling me that since the product is already open and no receipt, they can't do anything. I asked them that they should be able to retrieve my receipt from their system as well as video from when I purchased the product. They said that they can do that but won't be able to use the receipt from their system to do the exchange. How so? Why can't Target use the receipt on their system to do an exchange? I do not want the money, I just wanted the iBeats. Target still refused, gave me their customer service number, which didn't do much help because I got the same answer. Target's customer service gave me the manufacture number, which doesn't do me any good. So now, I just lost $100.00 and got a $5 dollar headphone. I am taking this matter into court.

I wrote a letter to Target with no response. This, in my eyes, was false advertising. I waited by the entrance and was not led in and I was not notified that they were not opening one side of the entrance. When I did find out what was going on, I was told, "Lady, these people have been in line forever." Well, you know I had 500 in my pocket and did not come to buy any electronics.

I was an avid Target shopper. I have my red card of which I got rid of and can't believe any store that would treat customers so rudely. It is and always will be false advertising.

The package came, I believe, on Nov. 28th and I sent it back unopened the very next day by USPS. Later, I noticed that I had never been credited back the money so I called Target customer service Dec. 21st and was told they had never received the package and I needed to call the post office. I did and was assured that the package had indeed been sent. So I call Target once again and was told that I could only return a package by mail if I called and requested it ahead of time. I explained that I did and there should be a note on my account that would explain. There was no note. I was also told that Target has to send you an email explicitly stating how to send a package back as a return, an email which I was never given or even told about. So the first customer representative I spoke to basically gave me false information and lied to me.

When the new customer service representative I talked to realized that his associate had given false information that had *** everything up he became a lot more helpful, especially because I was very insistent that he should look up and listen to the recorded conversation. He said he would credit back all the money to my account except the taxes and shipping which would be in a gift card. I should expect that within 48 hours. We'll see.

That hasn't happened. I have e-mailed 4 times since 12/15/11 to "guest services" with my problem, with no help. Today, 12/21/11, I got an e-mail telling me they were going to issue me a store gift card via e-mail. I wrote back telling them I don't want a store credit. I want the money refunded in the same manner I paid. I haven't gotten a response--big surprise. Issue is not resolved as of 12/21/11. I will never order from them again and have told several people to be very aware of the non-existent customer service.

I asked to speak to a manager and asked about the price difference. She stated that her store had more in stock so they were higher priced. I asked if she could price match the other Target and she told me no. I then asked if they price match other stores, she informed me that they did. So if the cameras were at Walmart, they would have price matched but not at another Target. How can the same store have a $70.00 price difference on the exact same items and why did they not tell me that before they sent me all the way across town?

Since I felt these issues should be addressed and corrected, I called to report the incident to a manager. The pharmacy manager was not there but I believe I spoke to the store’s general manager, which I must add, was a very understanding and apologetic man. He let me know that he would forward the information to the pharmacy manager and I would receive a call the next day. True to his word, I did receive a call, which in all honesty, just added insult to injury. Her comments were full of excuses and contempt. I tried one more time to address the issues directly with the company, only to find out my concerns do not qualify as a valid comment/question on any of their contact us portions of the website.

The consequence is that I am now stuck with a product I don't want. Their return rules are printed at the back of the receipt, obviously disclosed after the purchase was made. I was well within the 90 day return time frame, with my receipt and the product unused, and was denied a refund. This is not an example of being consumer friendly. I feel violated as a "guest" in their store, that I cannot have the option to return an item I decided I no longer wanted. I am so disgusted with this policy, and I am submitting a complaint to the Better Business Bureau. I have worked in the customer service field for over 11 years, and Target obviously does not desire to retain customers and their satisfaction. They do not seem to stand behind the products they sell. It's pretty obvious that I am not a valued customer, as they won't allow me to return an unused item, purchased hours before, with a valid receipt. A $100 item will now prevent me from spending thousands in their store per year. This is such a shame, and I am really upset about it.

So I called. 45 minutes I'm on hold for probably 35 of them and I finally asked to speak to a manager not a supervisor. This woman tells me she is going to connect me to someone in Minneapolis, and as soon as I am connected and the woman in Minneapolis begins to help me, I am disconnected. I was told that they should know something as to whether or not my order would ship within 48 hours. I have ordered many times through Target online, and never ever had any issues. My friend placed a similar order the exact same day I did, also intending to donate her items to the same charity. And she is having the exact same issue. We cannot get it resolved and no one is willing to help us. I am losing my patience and am so upset and disappointed that there is nothing being done on their behalf to remedy this situation. I have ordered at least 100 things on Wal-Mart’s online system and have never had any problem, which is odd because I honestly do not like Wal-Mart as much as I do Target.

I don't know what else to do. And how can they say they may or may not ship me my items when I've paid for it and they have them in stock? It makes no sense to me. Then they tried to say there were technical issues with their site that day like that makes it all ok. I don't understand and I wish so much I could find a solution and still get what I paid for!

They finally forwarded me to someone I think might be stateside. She told me to call Applebee's. I gave her my receipt number and she said that it is a gift receipt I am trying to cash in. I told her I bought the cards, she can check my credit card. She said I did not. I asked her to just take my email address and get back to me with a resolution. She said that she can give me another number to call tomorrow. I again asked if I can just give her my email address as I would prefer them getting back to me. Believe me, after a 30-minute call from Aruba where I live, I just lost half of the $150 in question. She then hung up on me. I called my mom back and apologized asking her to just take the cards back.

I went back to target this evening and asked if I could have a store credit because apparently there was something wrong with the CD or possibly I could exchange it for a different CD of the same value and was told by the manager that I could not because he didn't know if I copied the CD or not. I told the manager with no last name that I had shopped in Target for many years and never has anyone disclosed to me that you can't exchange or have a store credit on a defective CD or DVD. Also, I did not copy it!

The Manager said that the Target policy was on the receipt and begin to show me under the item purchased where it says Item Opened Same Item Only. So I said that doesn't make any sense. Target sell items, where it isn't disclosed until after you purchased, that you can't refund or get a store credit for it if its defective. He said that it's a known store policy. I asked where it said that other than on the receipt and he showed me at the Return Section where it said this. I said you are crazy. How would I know this if I hadn't purchased the item?

So I go to the back to get my third CD and loudly asked several people in the Electronics section if they know that if they purchased a CD or DVD and it was defective that they couldn't get their money back or a store credit. They all said the same thing, which is no. I said, "Well, here I am for the third time trying yet the same CD again." They all put their stuff back on the shelf which gave me some sense of satisfaction since I couldn't get any from the manager no last name.

The story gets better. I called the Target customer service live and spoke to a Specialist who basically reiterated what the manager said that this was Target's store policy and I was out of luck. So instead I kept the CD and returned all the $229.61 worth of items I purchased there. Just say no to Target!

I will never use Paypal to buy anything at Target ever again, and when I tried to call and complain, the number the service desk girl gave me was out of service. Again, shame on Target for their poor service.

The others wanted to pass me off to someone else who wasn't helpful either. All I wanted was my TV. If they didn't have it, fine—but don't string me along and make me think it's coming. I could have bought a TV somewhere else but I can't do that now since they still have my money. The order number is **. I paid with my American Express card that was charged on 12/3/11. I spoke with 8 people total but only got 3 names: Alexis, Jillian and Mildred. I was charged $319.97 and have not been refunded my money even though it's been more than a month since ordering the TV that I never received. I will never order anything from target.com again.

I still don't have a TV and won't be getting one as of today. I was told that my refund should be back on my card within 7-10 business days. I shouldn't have to wait at all since it was an error on their end. I would like a written response from someone apologizing for this problem. I don't want a generic response. I want a response from someone. When an item ordered is placed on back order, shouldn't you give the consumer the option to cancel at that time? At no time was I told my item wasn't in stock until I called late in November. Why is it that 5 different people that I spoke with had 5 different answers as to where my item and my refund was?

If Target is at fault and loses a customer's item, why does it take the credit card refund 7-10 business days? I never received my order and you have my money. I shouldn't have to wait 10 business days for money that isn't rightfully yours. How can I file a formal complaint about one of your representatives if they won't give me their last name, employee ID or their supervisor's name/e-mail/number? I would like to file a formal complaint about Alexis and have it placed in her employee file.

I now have to attempt to find this item 2 weeks before Christmas. Not only will I have to go back to all the stores I have already been to, but I will no doubt have to spend much more on the items that were to be included with the Wii bundle I was promised. I feel Target should have provided me with compensation to make up the difference in cost, to allow me to purchase that items that they promised to me, at the same price they promised. That is what a "confirmation number" is for. I will not be shopping at Target anymore, and I will recommend my friends and family to do the same.

When I got there, they held back an Inkoos! I was so angry I couldn't see straight. They tried calling other stores but no one had any. As the conversation proceeded with this manager, she got more defensive and defended that employee’s wrongdoing. And to top it all off, if they did find one she told me I was going to have to go and pick up the doodle bear myself. She was calling places an hour away. Even though it was their mistake and they screwed with my daughter’s Christmas present, they wouldn't even have it shipped to that store. I can't put into words how angry I am with Target. We were forced to go on Amazon and pay over double what we originally paid for the doodle bear so that my daughter would not be disappointed on Christmas morning.

Since I had recently lost my driver's license, they refused to accept my return of the moisturizer despite the fact that I had two photo IDs (one from my town's village hall) and a number of other forms of identification. They kept me and my handicapped mother waiting there for over 30 minutes trying to resolve this minor issue. The complete ineptitude on the part of the supervisor named Sara and all the customer service people at the 1-800-440-0680 number was simply incredible.

At 7:48 p.m., when I initially called the 800 number, I spoke to a man who said his name was Felix. He refused to help me and when I asked to speak to a supervisor, Felix left me on hold for over 10 minutes before disconnecting me. I called back and spoke to a man who said his name was Paul. He too was useless as was my my next call to Roz and final call to Shane, a supervisor, who was equally incompetent. Why does Target bother having a so-called customer service desk and phone number if no one has the mental capacity to retain a customer?

My mother and I left the store and promptly went to our local Rite Aid where we spent $250 on chocolates and popcorn. We are taking a stand to no longer support businesses like Target that do not respect their customer and that bring America down with inane policies and staff that lacks any proper training. We will only support businesses with excellent customer service like Nordstrom bed, bath and beyond, etc. Not only did they lose several hundred dollars in business this evening, but they also have lost at least two customers due to their utter foolishness. Neither I or my mother will ever set foot in a Target store again.

I don't know who the guy was with black uniform (sort of like security, but he had some different badge) whom she had called on her walkie. I heard him say to the lady that this is an FB deal coupon. Target, please tell your CRs whenever you post coupons! Why make customers look like thieves? Then, after much commotion, there came another lady, Linda. She helped us return and re-buy all the products, which were good until she told me that one of the products was not billed! What did she want to say, I shoplifted? I told her and showed her that it was indeed billed. And to that she did not apologize and said to me, "Oh you got a deal." When I asked her what deal I got, she told me that the nail enamel I have was actually for $4.04 and I was charged $3.99! Now I’ve never seen $4.04 price. Whatever! So after accusing me of that, she thought I got a deal for 5cents.

All this while, there were no customer friendly smiles, no thank you, nothing. Was she paying those GCs from her pocket? Target needs to take classes and teach their employees some basic manners, and especially the older ladies there. I am surely not going there anymore.

Evidently, Target likes belligerent people in management positions. Vote with your dollars. Don't spend them at Target. Take your business elsewhere.

The customer service had someone check the prices and of course she reported the prices on our receipt. I returned all the items, very upset at such sloppiness. I then went to the areas that we had found these items. In the electronics, two people were very busy pulling the vtechs $19.94 price from the shelf and replacing them with $24.95 labels. I told them that was illegal and that I should receive the phone at the price that was there, $19.94. They said they could not do that. From there, I went to totes and no one changed the price. They were still on the shelf marked $5.48. I asked a floor clerk about it. She informed me it was supposed to be the very small totes. I said that is not what it says. She just said, "Sorry, there's nothing I can do to help you." I asked for a manager and there didn't seem to one person with any authority in the whole store. I got everything I needed at a different store, not Walmart, at even better prices. Walmart almost was bad.

I never go shopping on Black Friday, but I decided to ride along with my sister this year. She was made to wait two hours in line for a television because the sale was not official until midnight. I understand that but we went at 10:00 to get those specials and they were all gone. People had them in their carts ready to check out at 10:00, yet the television could not be touched until or even seen until the stroke of midnight. They had them out back in the parking lot. The extra security they hired were so busy fulfilling their own Christmas shopping. Some old witch decided to set up a lawn chair and wait in the middle of the aisle. Target and Walmart need to get their act together. I prefer to shop elsewhere. Customer service at both stores is disgraceful and human belittling.

So without that information we were told to just wait because they couldn't do to help us. It’s been over a month since our wedding and still no gifts have been delivered to us. Every time we call we get hung up on, passed from department to department, or told just to wait. At this point it doesn’t look like we are going to get our gifts. It’s horrible how customer service has treated us and how bad target.com is for not delivering our gifts. This has been the worst experience with target ever. This is something I would expect from Wal-mart. We just want our gift that’s already been brought for us.

So after a brief conversation with the lady in front of me, I asked the cashier if they had a coupon policy to see if I needed to split the 40 something items I had into different transactions. The cashier replied with "No, we don't have a limit". So I'm thinking great because I had a coupon, actually 2 coupons, one is a manufacturer's coupon and one target coupon, per item. After the cashier had rung up all of my items and all of my coupons, except for 2 coupons that wasn't scanning properly because of printer error, I told the cashier not to worry about it and that it was fine. She said "No, I want to make sure I don't get in trouble for taking it." I said that it's fine and no big deal. The reason I said this was because there was now a big line forming behind me and she was the only cashier working. She called for the night line manager and there the nightmare began.

I was literally 2 minutes away for paying for all of my items when the line manager walks over and says to me in a very rude manner, "I'm not taking these coupons and I'm going to have to check all of your merchandise." I asked her very nicely why she wouldn't take them when the cashier looked over every item that I had a coupon for, which was all of them, as she was scanning them in. She rudely said "Because I'm the line manager and I'm not taking them!" So I am very livid at this point because I had already been to 4 other stores to get my grocery shopping done and I have never had this problem. I asked her, "Are you not taking any of them? How many are you going to take?" She replied that she is limiting me with one coupon per item!

Now this will not allow me to get the food items or the personal care items for free. So I politely said, "Why is it that there is a problem with my coupons when the lady before me had just as many and there wasn't a problem with hers?" She replied with a very rude look on her face and no words. So she snatched all of my bags out of the buggy, pulled all of the items out, looked at me and rudely said, "Now we are going to start over!" I wouldn't be making such a big deal out of this but my total before coupons was around $60-70 and after my coupons it was supposed to be $12 plus tax. That's a huge savings and a big difference.

I not only felt humiliated in front of all these customers because by now everybody was staring at me, but I have never had a Line Manager talk to me this way. I was shocked at how the managers treat customers with coupons! If Target doesn't want to accept coupons, then they shouldn't have Target coupons! To top it all off, my coupons expired the next day! I will never shop at Target again and I have told all of my friends, that are now extreme couponing, not to go to Target. I don't care how "great" the savings are because their customer service is, well, let's just say the customer isn't always right especially when you have a few coupons! So now I will find another place to shop for my groceries and my Christmas shopping. My friends and family, which by the way shop there all the time, will also find another place to shop. So we will see just how well Target values their consumers!

I am in the same boat as everyone here. They double charged me and never shipped. Their customer service via phone is very poor (they have no power). The CEO of Target should be ashamed of their online business model.

The website wouldn't let me cancel; so I called customer service, who also wouldn't let me cancel. They said return the items once they have shipped. They failed to mention that gift cards bought online cannot be returned.

I managed to return all items except the gift cards and then I lost the packing slip. The worker at the store told me I couldn't return gift cards without the original packing slip. I called customer service and they said I should be able to cash them out. I went back to the store and they said no. Called again and they said, "You can't cash them out. You should be able to return them. Just print off your receipt from you online account at the kiosk.” I went back and the store said, "Nope." I called again. After two hours on the phone, someone finally leveled and told me the only option was to put the gift cards on a pre-paid Visa card.

At least that was somewhat helpful, although I was charged and lost $10 to Target simply by trying to get my money back for the online gift card order that I tried to cancel almost immediately. I was so frustrated by the phone tag, waiting, rude store employees, and stupid return policies that I will never shop at Target again. I used to spend quite a bit of money there every year. Not anymore.

Target’s customer uncare lady (very hard to understand) says when the package gets here I can refuse it and the funds will be put back into my account immediately, or I can take it to my local store for a refund on a gift card because I used PayPal for safety. Go figure. You would think that Target’s website is safe, right, cause I believe Norton even says it is. Well, then PayPal on top of it, real safe, right? Wrong! Well, I guess we will see how it will all end up. Sorry kids, Santa didn’t come this year all because I wanted to do a little online shopping which by the way was on a foreign website pretending to be in the United States. I don’t understand why none of these people have ever gone to their local news companies with this. This is crazy. I say class action law suit! Contact us lawyers!

It will be a while before I go to Target and truthfully, I shop there all the time because it is close to my house. I prefer it over Walmart. However, I have already been stung on their stinky return policy and now, this. I will never order something online from them again. I will now not pick them for my pharmacy either, which was encouraged from my workplace. I will spread the word on my experience as my child now does not have an Xbox 360 for his Christmas gift. The reason I bought it was it was a decent price and money doesn't go far. Now, the same sales are gone and I get to spend more money to buy one. It won't be at Target though.

First call, the gentleman I spoke to said that with his experience there, once the item became available online, I should call back and they can honor the price. He then proceeded to transfer me to another department to confirm this. Once transferred, I hear people in the background speaking but no one ever answered my call. I then placed a second call, and a lady with an Indian accent answered. After she had placed me on hold for 20 minutes, she gets back on the phone and says that the item was now $39.99 and on back order but should be available between 2 -4 weeks and that she would place the order once again and honoring the $25.00 price.

She said she had all my information and was going to place the order for me, again, she placed me on hold for another 20 minutes and then the phone call was disconnected? Again, I call and ask the Target member to connect me to a supervisor, she said she would and again I was placed on phone for another 20 minutes and I decided to call again. I then called and spoke to a lady by the name of Mehgan which immediately transferred my call to a supervisor. The supervisor I spoke to was Devesha. She said there were plenty calls made on this very issue. She placed me on hold several times during our phone discussion only for her to tell me that the waffle maker was available online but for $39.99 and that the best she could do was offer me a $10.00 gift certificate.

I told her I had spoken to someone with an Indian accent who said she was going to place the order for me honoring the sale price and Devesha then asks me "was she in America?" Then she went on to say that the calls are handled nationwide and that sometimes "those people can do certain things we can't". Target is one company (or is it not?) and should have same rules apply all across the board. I also placed an order same day for two fuzzy blankets. I received one on 11/28 but did not receive the second one and the customer service representative told me he would credit my card for the other blanket and send me a $5.00 gift card. After much discussion, he was able to provide me with a better gift card amount.

I have been a loyal Target customer for years and spend a tremendous amount of money at Target on a monthly basis which can be confirmed if you look up my Target account. I find that this was handled very poorly! I was at Target on Black Friday and saw plenty of the waffle makers and Fluffy blankets there but didn't feel it necessary for me to purchase them as I had processed the order online the night before not thinking the order was going to be canceled?

I feel that your company should really work on strengthening the skills of those working as the customer service representatives as they are truly the core and the face of your company and their lack of knowledge and phone etiquette creates unnecessary frustration. Like I mentioned, I was disconnected several times, then the folks I spoke to were inconsistent. This is not what the online shopping experience should be like. Your company should also look into the technical issues that apparently revolve around the distribution center and the online quantities as these two apparently don't coincide with the other.

If this is the way this company conducts their online shopping, then they should add a disclaimer to their online site to read, "Shop at your own risk, you may or may not get what you ordered." This way, the customer has an option on whether or not to place the order.

The store would not honor competitor's ads, citing various (inconsistent) "rules", such as "Those are door busters, we can't match those!" and "We won't match the price unless the exact same item is listed in the Target ad (which corporate later said was not true).” However, it is what they said. There’s no satisfaction, only a weak "We'll pass your comments on to management." I feel the ad was misleading. The intent was to attract customers to shop at Target, and then refuse to honor promise.

They advised that they had 2 of each. They did not have either in stock. Wasted trip #1. The manager told me that they had a truck coming in on Sat. (2 days later) and that there would be 1 of each on that truck. The manager also said that he would be there at that time and would assist me then. He gave me a gift card for the items brought back. I explained my truck situation and asked that they hold the items till I could arrange a pick up. He refused to hold them saying it was against their policy and said that if I don't get there right at 8am when they open, I run the risk of losing the items.

I borrowed another truck for Sat. and get there at 8am when they open and was told that the items were not there. Not only were the items not there but the idiot manager (Jonathan, Houma, La. store), was not there either like he said he would be. I left my name and phone number with the customer service rep who, by the way was very sympathetic to my problem and was more than happy to give Jonathan my number. Wasted trip #2. I waited till 9 pm that night and he did not call. I called the store and spoke to another idiot manager (Josh), who tried to smooth things over and said that he would call me when both items were at the store. He also said that the dresser was there the whole time but not the crib.

Did he call back? No! I called on Monday and he advised that both items were in stock. I called my brother in law, who was in that area, to pick them up. Only the dresser was in stock. The crib was not. Wasted trip #3. Josh also said that he was going to offer discount coupons for the items due to the inconvenience and that he was going to relay this information to the night manager. He did nothing of the sorts. This ordeal is still not over and I will be going to the store tomorrow to again, get my crib, hopefully it will be before my baby comes.

I didn't lose any money, but I definitely could have saved some, which would have helped me a lot. It seems like they really didn't care about anything else but making money, and I will not be doing anymore online shopping with them in the future.

I went to the Acworth, GA Target store at 3378 Cobb Pkwy where I had purchased the lights for a price adjustment. Expecting to receive back $6.99 per box, I was only given a difference of $2.99 per box. When I questioned this with the service desk, I was told that the $8.00 sale did not include the Philips LED string lights that were regularly $14.99 and that those lights were on sale for $12.00 and that is how it is labeled in the store. I was told that the $8.00 sale price was for the regularly $11.99 lights. I said, "But that is not what the ad says. The ad does not specify that 'only certain' Philips LED string lights are $8.00." They still would not budge and only argued with me that that is how it is marked in the back of the store in the Holiday department.

First off, the cashier gave me attitude about having many coupons and that I was combining Target coupons and mfg coupons. I knew this was not going to have an easy transaction, then she said she is unable to accept so many Target coupons because they are only allowed to accept 1 coupon of each per transaction. I said nowhere in the coupon does it specify a limit or on the coupon policy? She got me really upset, then I ask her if she can call her manager? She said she was the manager! I was even more upset b/c by this time, there had passed over 10 awkward minutes!

In checkout and my 6 month old daughter was starting to get upset, the lady could not come to a decision if she was going to take the coupons or not! I am thinking, "Wow! The store and manufacturers go through so much to advertise and get their coupons out there so when you go use them, the stupid cashier is totally clueless about coupons." Well now she calls another manager to come and assist her because she is so incompetent to resolve this matter on her own and make some use of her so called "manager" position. Now I'm really frustrated because it's been 15 minutes of waiting and my daughter is screaming, so I just ask for my coupons back and cancel my whole transaction! Now, I left the store so humiliated and with no merchandise whatsoever. I will be taking my coupons and doing my shopping at Wal-Mart from now on. I will still be giving Target corporate a call Monday to let them know how poorly their employees have been trained and how much common sense they lack!

So, I emailed back explaining that this was a picking error in the Target warehouse, not a return or exchange. I just want the item I paid for & asked that the matter be referred to a supervisor.

The email I got back from the "supervisor" was a canned statement about Target policy regarding returns/exchanges of damaged items requiring return of the damaged item prior to shipment of a replacement. Very annoying. Do these people speak English? Or are they intentionally unhelpful?

Then I called. I explained the matter to one rep, who put me on hold, and then transferred me to another person. The last rep finally understood that it was a missing item and issued a credit, since the item is now out of stock. So, I have wasted over an hour of my time, and never did get the product I originally ordered.

I used to manage a direct marketing business. I never would have tolerated this kind of performance from my employees. Don't they care about repeat business? Target used to be a good place to shop. They are slipping.

If you get new people, I will come back. Get rid of the Asian pharmacist, she is so rude. That is why the white girl in the front is rude. What happened to the older man pharmacist, he was so nice and the Mexican girl? I think these young people don't like older and disabled people, maybe they are jealous. If I could sue them if I would, but I don't want trouble. Just get rid of them. Thanks.

What gives Target the right to screw the consumer by slacking off on withdrawing funds once the item has been shipped? This isn't my first rodeo with online purchasing. It's funny that I never had this problem with Amazon, WalMart, Staples and other online retailers. I contacted Target and got the customary, "We sorry for the inconvenience.” Is there some sort of consumer rights protection against these sorts of delinquent billing practices? I'll never buy from Target again. I mean, they don't even know how to collect their money in a timely manner. It's ironic that my utilities never have a problem collecting payment from me though.

On Monday, November 7, I went to my credit union and explained to them what happened and my credit union said that nothing was wrong with my account. That there was a plenty of dollars to cover the $293.44 purchase and that was what I am going to do. She immediately called Certegy and put me in the speaker phone. It sounds like, “Since it’s a lower number on the check, your company doesn't take it, not knowing if the customer has money or not”. I believe it is discrimination. You may loose a lot of customer if that is the case. From now on, I will go to other stores to shop. I like an explanation for this.

Target--only store I (used to) shop in that gives customers such a bum return policy. All I wanted was a gift card for the value of the item ($15), which I would have promptly spent in Target on that day.

I rang apple that day and they told me under no circumstances was it my duty to contact them, it was targets responsibility to do so. I then returned to target to tell them this, and they contacted optus, the phones provider and said they would send it away for repairs. This was a Thursday and I'll know something within a couple of days. On Monday, I chased them up and called target and the response I got was, the phone has not even been sent away, will get sent today, to wait 14 days too hear anything. 3 weeks later I'm writing this, I called optus and there is no record of them getting my phone. Target have lost my phone I paid outright for. I called head office today too find out. I should never had to wait 3 weeks. I should get a refund or exchange straight away. Target never followed procedure and it has been so stressful.

I got there and they said they ordered the wrong computers and that it was a mistake on their part, so they would not in any way help me with this issue. They would not call me when some came in or even give me a rain check. This is their issue with them ordering, not mine. I drove 2 hours away with 2 kids and husband to pick these up. I think the manager of that store and your policy to make customers first priority are a false advertisement to me.

I asked him to check the other stores, he called another store but they said that they didn't get any either. The female clerk responded that she couldn't make me one then the male clerk walked over and said that he talked to me on Wednesday and he said that there were none in. He responded with so what if he said that. I went upfront to talk to a manager. She told me that she would talk to them. Wow, I talked to customer relations and they said I have my complaint. Wow!

So I had to spend the next 35 minutes waiting for a "senior specialist" to come on the line to resolve my issue because the first rep I spoke to couldn't handle my request apparently. I was given a "reference number" to give to the senior specialist so that I would not have to explain my reason for calling again. Of course, I had to provide all of my information again, after a 35 minute hold, because my "reference number" could not be pulled up. So, I was given no explanation as to why my order was delayed, and why I had to call in to request my express shipping charge to be waived. It is what it is, apparently.

Next time, I will use GameStop for my video game purchases, because all my friends and co-workers that ordered their game from GameStop, received theirs today. I thought I could trust Target w/ my order, and that my boyfriend could be enjoying his gift right now, but no. Never again will I order from Target.com.

He said that he wasn't scheduled to get any to fill the advertised item and there was no replacement. He said that they would be doing this on Black Friday. However, a week isn't a few hours. This is a deceptive practice which took more than two hours of my precious time and cost me 90 miles which is equivalent to almost $50 in driving my vehicle per government standards. I want to know when our government is going to stop this deceptive practice. Now would be a great time! In Europe, they won't even let American companies advertise that and do deceptive practices or alter photos. When are we going to lay down the law?

On Nov 7, 2011, the same cashier that always rings me up, asked the manager for help, like she always does for the free box coupon because it has a special code that rings it up and honors it. The manager told the cashier that the UPC on the coupon was only for pet stores and not for general retailers, so they refused to honor that coupon. Then the manager told the cashier that my $1.00 off coupons could only be used one per visit, per transaction. There is no such rule printed on these coupons.

The manager stated that Target is losing too much money because of people like me. The cashier made a quip that I must have watched some reality show about couponing. I've never watched such a show and have always used the manufacturer's coupons at that Target store. I don't understand the rudeness.

He did not place me on hold so I could hear everything he was saying. Once the manager, Robert, came to the phone I told him my situation and asked if there was anything he could do. His answer was the same as the first guy. When asked if we could switch out a different TV for the same price, he said he could not do that but would take the discounted price which was about $85 and put it towards another TV. We loaded the TV back up and took it back. The manager I spoke to came up and I asked him, just to clarify, that he had said he would take the discounted price off another TV.

He became very rude and claimed he had said no such thing. We shop at this Target often but will not be going back after this experience. I could not believe the lack of customer service by this store! We returned the TV and went to Walmart. We ended up getting and 32 inch LED TV for about $30 more. I would rather travel the extra 15 minutes and pay a little more for better customer service. We will not be returning to this store and I will be sure to tell everyone I know to do the same!

As we shopped, we all snacked on the popcorn. Later that evening, while I was putting the kids to bed, my husband opened the popcorn up to eat it while he watched TV when he noticed green pieces of popcorn in the bag. Not a lot of them but we had already eaten half of the bags! I called the store Sunday morning and talked to a manager who said she did not know what it was but that they only use environmentally safe cleaners as to not harm the customers. I reminded them that the machine had been broken and that someone may have fixed it and used something else. However, they did not seem concerned. I was offered a refund for my popcorn and drink purchase (which I do not want).

On Monday, I called the main office and talked to a lady who asked me "Why would my kids eat green popcorn". I was so furious. I did not know we needed to inspect the Target popcorn before we put it in our mouth. Target made no effort to see what it was on the popcorn. They do not seen to care. I explained that my son, husband and myself have not been feeling well this weekend, which may be a coincidence, but she made no effort to remedy the situation. I have the popcorn still (the green ones in a zip-lock bag). I do not know what is on it. It may be nothing to worry about but I would like to know.

I know I read someplace that Target reviews the prices of things prior to shipping and won't charge my PayPal account until then, which is a joke because the funds are still on hold. I don't understand why there has been zero contact if they suspect there is a problem. Looks like I, the customer, am going to have to take time out of my day to investigate their mistake. I'm not happy about that.

So sometimes it doesn't even matter if you do have a receipt and it never matters if the item is defective, even if under 7 days. This, to me, states that the policy is that they don't take anything back, no matter what the situation is. All sales final. BTW, each pillow was $25 so that left me out $100. There is a reason for unhappy customers. This was reported to the BBB, but I don't recall anything coming from it.

After one full hour of talking very, very slowly because of the communication problems (India? Philippines?), I finally was told I would get my credit. This was because I had saved the USPS receipt number and read it back to them. Do not send anything back to these people if you didn't keep all your backup showing when the return items were mailed, how much they weighed, the delivery confirmation number. And even then, expect to go through the same kind of ** I did. You should read the hundreds of negative complaints on Target's own website about their service (online and in store). At the end of my call, I asked Smead if he enjoyed working for a company that makes its customer so angry? I asked him what tools does Target give him to be able to respond more quickly to customers who call? Who can afford to spend this amount of time on a call? Especially because Target made a mistake.

He agreed with me that he doesn't have the ability to look up carrier numbers quickly and also that there is no system in place where they can get back to the customer rather than having the customer stay on hold. In the comments section at Target, there are stories of people being on hold for up to 5 hours. Most of all, why doesn't Target answer its email so this can all be avoided? Oh and equally as important, why don't they improve the way they log in returns so this doesn't happen in the first place? I, like the others I read about, will never shop online with this store again.

When I hadn't received the password 24 hours later, I tried again. I waited another day, still no password from Target. So I tried to create a new account and was told that my e-mail address was already in use with an existing account. Of course it was, but I can't log-in to that account without a password!

I tried this four more times, and finally accessed the "contact us" link on the Target.com website to explain the problem. Instead of sending me a password, I was sent an "800" phone number and advised to call Target for assistance. I did so. The thickly-accented person who answered did not speak English very well and had great difficulty understanding the nature of my problem. He kept telling me to go to the website and change my password. I kept telling him that I had tried this six times without success.

Finally, I was transferred to another person who took my e-mail address and said they would send me a new password within 24 hours. I waited 48 hours and no password showed up. Instead, I got an e-mail from guest.service@target.com saying, "I can't change your password, you need to go to the website and click the "forgot your password link"." I was told that if this didn't work, I should call the same "800" number I was given before.

This process was repeated four times. Each time I called, I wasted more than half-an hour on the phone, answered the same questions, was given the same useless instructions, and was promised an e-mailed password which never materialized. The fourth time the person I was speaking with (in India? ) at least tried to create a new account for me. He was unsuccessful, getting the same message that I did -- that the account already existed.

I am extremely unhappy with Target.com because now I am stuck. My nephew does not have his birthday gift and I can't order a new one from a site that can actually ship their products out on time because I cannot cancel my order and I do not want to run the risk of him receiving two toys. So basically, I look like a jerk because my nephew did not receive a gift from me on his birthday and I do not want to mention that a toy might be coming because I really wanted it to be a surprise.

Unfortunately, this is not the first time I have experienced this problem with Target.com. A few years back, I tried to order a Christmas present for my same nephew and they toy never shipped out, Target refused to cancel my order, and I had to wait months before I received a confirmation from Target that my order would not ship and my card would not be charged. My overall rating of target.com is 0!

Today, I found another number, called it, of course, it was overseas, asked to speak to someone in the United States and again this time supposedly I was transferred to the US. Don't really know if I was. The person I spoke with (supposedly in the US) then transferred me to the first number I had been calling all along without listening to what I had to say.

I informed them that I did not want this swing charged to my account. I have already bought one from Amazon. I will tell everyone do not buy from Target.com unless you want to get screwed. No wonder people get so frustrated. I went by Target Store and they will not help in this matter. Supervisor from Target.com was going to call me back. That's another joke

He then proceeded to ramble it off. I asked him to slow down and spell it for me. He started to speak it again but again, he spoke too fast so I asked him to spell it out. The only letter I could understand was "e" because he would say "e" as in Elaine. I finally hung up because I was so aggravated. I don't think they want you to return items. Returns should not be this difficult. I have lost all confidence in Target and if I cannot shop with them, whether it be in store or online, I will not. This has left a bad taste in my mouth.

Today, November 2 (13 business days after they received the return), I still have not received the balance of the return. When I called this evening, I was told that I would get the balance in 7-10 days! Another 7-10 days. In the meantime, my daughter is in labor and obviously will not receive these items before her baby comes home. It took seconds for Target to drain the funds from the gift cards used to purchase these items, but they can drag their feet for a month to return my money. Also, each time I called, I was on hold for more than 45 minutes with the same two songs playing over and over. I am going to blog this experience, complain to as many consumer advocate sites as I can find, and tell everyone who will listen and never shop at any Target again.

On Sept. 29, I received an email that the scarf was shipped. The next day, I received the faux fur jacket which I ordered for my daughter. There was not the scarf but I was pleased to get part of my order. Unfortunately, the jacket was too large for her so I went to my nearby Target store in Newport, KY the next day to get a smaller size. They didn't have her size so I drove out to the Florence, KY Target the next day. This was Saturday, October 1st. They had plenty of her size so I quickly went up to Customer Service department to do an even exchange. My husband and daughter were patiently waiting outside in the car.

I brought my packing slip, the coat in the exact condition I received it including having it in the plastic bag and had my Target credit card ready. I was told that I couldn't use the packing slip for the even exchange and that I needed to go online and print out a receipt. This amazed me! I order online all the time from Eddie Bauer, Coldwater Creek, Children's Place, and Gymboree. All of them simply use the slip that is shipped with the purchase to do returns and exchanges.

The helpful Target employee told me that there was no problem at all. She said that she could find the item by scanning my Target card. Even though she tried three times to find it on my card, nothing showed up. Then she took me to the computers so we could get my receipt online. The computer wouldn't take my password so we couldn't find the account. It said that it would send my password to my email address which, of course, was no help to me then. She suggested that I call the online service, explain the situation and see if they would give me a receipt number for the exchange. After being put on hold several times and shuffled to three different people, I finally had to hang up. I had been waiting on hold for 10 minutes and I couldn't let my husband and daughter to wait any longer for me. This took at least 45 minutes. I left in frustration but determined to come back the next day with my printed receipt.

That night, I tried to access my account so I could print out a receipt. Several times it said it would email me my password but nothing ever showed up in any of my email boxes including my trash. I thought I placed my order as a ‘guest’ and didn't even have a password so I'm not sure how I could access my account. I went to the email confirmation of my order which I received right after I placed the order and printed it out feeling sure that this would suffice as a receipt. My email confirmation is at the bottom of this email.

The next day, Sunday, October 2, we were on our way to a birthday party and stopped again at the Florence, KY Target store. With my order confirmation in hand, I was sure this would solve the problem. They had held the coat for me that I wanted to exchange so all I had to do was walk up to the Customer Service desk. The Customer Service employee there, Karrie, remembered me from the day before. She wasn't the one who had waited on me, but she had observed my frustrating situation from the previous day.

Karrie told me that the email confirmation of my order was not considered a receipt but that she would figure out a way to make this work for me. She explained that she had to have a receipt number and another number in order to do the even exchange. She tried again to access my order through my Target card with no luck. The order confirmation email I printed out showed clearly that I had used my Target card to place the order.

Then Karrie placed a call to the online service. There were some discussion about just doing a return instead of an even exchange but I was concerned that if I did that, I wouldn't get the 25% off deal that was offered online for buying three items. After being shuffled and put on hold several times, Karrie was adamant that they needed to do something to help me. While she was put on hold, she efficiently and cheerfully helped the other people in line with their returns. I was amazed at her ability to multi-task. I have a college BA degree and I don't consider myself a stupid person but her ability to deal with other customers while dealing with my issue would have been way over my stress level.

They finally told Karrie they couldn't help her and that I would have to come back in four days. She said that this was unacceptable and insisted on talking to a higher up. Over the course of this trial, we discovered one of the biggest problems was that they had mislabelled the bag where the coat came in. It was the right item and the tag on the item was correct but the label on the bag it was shipped in had a completely different coat SKU and described it as yellow when the coat was a black and white faux fur coat.

After a full hour of waiting, my husband and daughter had started wondering around the store. Karrie was then able to manage the exchange using my driver’s license and permission from the online manager. She made sure they put a note in the computer so that the exchange using my license wouldn't go against my driver's license. After finally getting the exchange done, we left over an hour late for the family birthday party. The next day I received an email from Target saying the fur coat had been shipped and was on its way. I laughed at the absurdity.

Last Wednesday, October 5, I received an email from the online service saying the last of the three things in my order, the Circo Girls' Woobie Hoodie, was going to be delayed and wouldn't be delivered until November 9, 2011 and that I had the option to cancel it. Since this was something my daughter had been excited about receiving, I called my nearby Target store in Newport, KY. They affirmed they had plenty of the hoodies in my daughter's size. I called the online service and told them that I'd like to cancel the last item that was on delay and go buy the coat at the store but I was worried that if I did that, I would lose my 25% off discount. They told me that if I cancel the last item I hadn't received because it was on delay, I would definitely lose my discount. Unbelievable.

Now I have a question. While I will definitely go back to a Target store because of the customer service I received through Karrie at their Florence, KY store, can you think of any reason at all I would ever order anything online from Target?! So here I sit, waiting on my daughter's hoodie that I hope come before November 9, while the exact same coat is 5 minutes away at my nearby Target in Newport, KY. I am beyond upset and disappointed in their online service.

After we got home, I tried on the sweater and was happy with it. But when I was ready to remove the garment tag, I saw that the sale sticker was gone and only showed the original price. I checked the receipt and we got charged for the full price.

We went to Boulder two days later, and I returned the sweater to the Target Store there. The sales clerk asked what's wrong. I said I got charged full price for a sale item and the strange thing was the sale sticker was gone from the garment tag. She said okay and issued a refund back to my account without any apology and as if she heard the similar story before. So that night, I Googled "Target charges full price for sale items". Wow, I was not the only person who got scammed!

Being that I had a 4 week old infant at home (wanted to install baby gate early because we have dogs too), I sent my husband to do the return and stayed home with baby. He took the only receipt that came with the item, the packing slip. My husband called me to get my online ID and log in at the store and look at the online account.

Then, about 20 minutes later my husband called me back again and told me that the representative was now saying that the item was actually purchased at Amazon.com and he had no idea why it had a big target symbol on the slip too but that the packing slip and receipt reads that it was purchased at Amazon.com.

Huh? So, after a manager comes over and explains that the reason is because amazon used to manage Target's website and they changed over recently and it has caused some problems. Okay, fine. They now have the receipt, no problem right? Wrong. Now they said that they needed my license because I was the one who made the purchase (again, I am home with an infant) so since my husband brought it back they couldn't allow him to return only to exchange.

Next he was told that you can only do $75 per calendar year in exchanges without a receipt so they had to short him like $11 as the gate costs more than $75 but by this time he just wanted to get out of there and not have wasted the past 45 minutes of his life for nothing.

Fast forward a couple of months. I went to exchange a box of diapers. The size 1 was too small and I had two boxes of unopened diapers. I did my baby registry at Target but since many packages of diapers were gifts I had no way of knowing for certain if both were from Target or not. One had a label on it that the customer service person scanned and yes, they were in fact from Target but he would not allow me to do an even exchange without my license.

I already knew for a fact that I had exchanged $75 worth of items as I had received two high chairs and one of them was returned to Target in which I didn't get hassled. I found it appalling that they wouldn't do an even exchange for a box of diapers without a hassle. The thing is, Target chose to start doing store credits for all exchanges and returns. If they feel that people are stealing and then redeeming items for gift cards, then they should be part of the solution and not part of the problem.

Dumb. I will be telling all of my friends not to use Target registries because it is almost certain you will have exchanges or returns without receipts and will very quickly exceed the $75 limit. I did with one item. Now, I will wait until January to exchange my diapers. I hope they are old and useless to them. The big kicker here is after the exchange I was going to go and spend hundreds of dollars on baby items, formula and diapers.

I had a purse full of money and coupons ready to go. I ended up going to Rite Aid and getting the same price on the formula with coupons. I will pick up diapers elsewhere and start shopping Babies r us for clothing. I like the FAO line anyway. Target keeps alienating mothers who spend and spend! Great idea.

Their register told them not to give a refund because the receipt had expired. I have never heard of such a thing and I am very annoyed. The price of that one cell is a drop in their register compared to what they will never get from me ever again. I will not shop at Target anywhere on this earth and will advise others to follow suit. From all the complaints on this site, Target is in for trouble with a capital T.

The first time I called Target was a day before it said it was due to be delivered. I was concerned because I was moving out of the country soon after that due to my husband being in the military. I was told that it would be delivered the next day. I asked for a tracking number and was told it hadn't left the warehouse yet. I then asked how it would be delivered to my apartment by the next day, if it hadn't left the warehouse. But I was told that it would. He also told me to call back the next day.

Of course, I called back the next day and was told that it was still on the way and there was nothing they could do. I have since received 7 emails which stated that there was a delay of my order and gave a new delivery date. It also said that if I want to cancel it, I may do so on their website. Well, I can't do that, since the order number doesn't work. And I tried calling to cancel it and was told it is impossible.

I even spoke to a manager, and he said the only thing I could do was refuse delivery or send it back when I get it. I kept telling him that I have moved out of the country and that it is impossible. I also asked what would happen if the people who live there now, just take the DVDs. He said that I could refuse the charges on my card. But I paid with a gift card. Then the manager said there was nothing I could do then. Target has basically stolen over $60 from me, and there's nothing I can do.

On September 24th of this year, thinking that I couldn't possibly have two unfortunate episodes of the same type from this megalithic store, I ordered a gift card sent to my daughter's cellphone with it being advertised on Target's website that it would take up to 4 hours for the gift to send. She still hasn't gotten it. Today, I phoned and got a representative who acknowledged that the order was placed and gave me a reference number and asked me to hold. I was placed on hold for over 40 minutes with the same song playing over and over again (Is this a ploy to drive complainers away?).

Finally, a representative named Tom came on the line and told me they could refund my money or send a gift card in the mail. I told him that I already had a problem with a previous gift card. He mistakenly assumed that I meant another phone gift, card and he apologized, saying that there had been problems recently with the phone gifts and maybe there was something wrong with my daughter's cell phone. I corrected him about the mailed gift card and he was surprised, saying they never have problems with those. Right.

This is not the first time this has happened to me. Once, I ordered two sweaters, two T-shirts, and a pair of shoes. I received everything but the two T-shirts, and never received a refund for those (they claimed they ran out of the two T-shirts I had ordered, but I could feel free to pick out two more and purchase them online). Another time, I purchased two pairs of blue jeans (for my four-year-old son) and a pair of blue jeans for myself. Mine showed up, and his never did. When I contacted Target about that issue, they claimed they would refund my money, but they never did.

What are we supposed to do? Where is my money going? I will never, ever in my life shop at Target, through Target.com, or refer anyone to Target. It is nothing but a waste of time and money. I have the strange feeling that someone is pocketing my money while I am left with nothing. Whatever happened to "the customer is always right"? This is the last straw with the Target company, and I used to work for them! I am not done protesting my war, for I shall go online every day for the next two weeks and post on every website what they have done to me yet again. I will call the customer service line every day for the next week until someone gets me my coffee pot, and I will email the CEO of the Target company every day for the next week complaining about this situation. I will not get rest until every person I had convinced to switch from Walmart to Target gets switched back to Walmart. Walmart never treats its customers like this, they get treated with respect there.

I attempted to contact customer service to return the counter-top and have it replaced with the correct item. First, they told me that they couldn't exchange the incorrect item and that I would have to return the entire order, wait for a refund, and then order everything again. Then, I told them that that part of the furniture is already assembled and if I dismantled it to ship it back to Target, it could never be used again (do to the design). In response to this, I was told that if the item was damaged because of my actions, then I couldn't get a refund. The customer service representative, who I've spoken to on the phone and through email, have refused to allow me to speak to a supervisor or manager.

I work from 7 am to 6 pm, and there are only certain times when I can come into the store. I was advised that I should have come in at 11:30 am, because there had been eggs in at that time. Who cares? Eggs or no eggs? The supervisor and 2 associates were apathetic and uninvolved. Give me a rain check? They're doing nothing. Why are coupons sent out when the product is not available?

I don't like Wal-mart, but I will probably shop there now. They will at least try to rectify a situation rather than tell me I'm out of luck and then laugh at me as I walk away. Customer service is paramount in this economy. It's not the first time I've had issues with this Target.

Just an FYI for corporate or whoever receives this complaint, thank you in advance for trying to do something about indifferent, uninvolved, and apathetic employees (unless they are doing what they've been told), and then you, as a company, are definitely in trouble.

I am stuck in limbo, and they have my money as I paid for both items. I have never been treated so terribly by any company. I was repeatedly hung up on and put on hold for 35 minutes one time and 43 minutes another time with no one ever getting back on the line. When someone did come back on, I had to start all over again with my story and then was put back on hold and after 25 minutes, was hung up on.

The only thing I was told to do was to place another order for both items (One I received already, but I need to purchase again to receive the second item.) and hope for the best that this time it will work. So I would need to give them an additional $380 and see what happens. I cannot believe that that is all that a supervisor at Target can do for me.

My family, my daughter's family, and my daughter-in-law's family will never shop at Target again. I intend to spread the word as well. Walmart is not my favorite, but their return/exchange policy is much better than Target!

I called the number that had been printed on the back of the check. The service staff said that it was company policy not to accept checks for such a large amount. Well, it was only for $315.18. Not only was this embarrassing but absurd. I could understand if the check was not good. I've been in retail for over 35 years in the tire and auto business and have accepted checks for much more than that. We have a scanner that worked just like a debit card. We could scan the check, and it would take it out of the account at that time.

With today's technology, a store like yours should have the same equipment. Instead, I was totally humiliated just by the mere fact that there were other customers standing there, and it puts you on the defensive trying to justify that the money is there. You can believe one thing.

If this had not been part of my grand children's Christmas, I would have walked out and never ever returned. And I will share this experience with anyone who knows me. Also, I will not be returning to your stores in the future. (I'm sure you could care less.)

We were told that since we bought them through Paypal, a company that they had on their website, that we could only get a Target gift card! This is wrong since they shipped the wrong item in the first place. What is wrong with these big corporations, thinking they can get away with anything they want since it is their policy? That is so wrong.

We were told that since we bought them through Paypal, a company that they had on their website, that we could only get a Target gift card for a lesser amount of $66.48. This is wrong since they shipped the wrong item.

I don't want anything else in the shoe department. No choice. I asked, "Can I then buy a different pair and then return them and get cash back?" Yes, but not on the same day at the same store. Oh, but I can buy a pair here, drive across town and return them? Yes. So I did. I went to Walmart yesterday to return a stainless steel neck chain that broke. I forgot the receipt. They immediately exchanged it, no questions asked. That is good customer service. I bought the new pair of shoes there by the way. I will never buy shoes at Target again. Their customer service is horrible.

I can say with complete certainty that nowhere in the online ordering process was it made clear or even implied that use of Paypal would result in this kind of refund. I use Paypal all the time with online vendors and they have no problem simply returning the funds to my checking account that is tied to my Paypal account. I tried to argue this in the store but it was clear the clerk had no authority to do anything about it. I then called customer service as listed on their website. Again, the rep had no authority to do or say anything and kept trying to get rid of me despite me asking repeatedly to speak to someone higher up the chain of command. Finally she put me on hold where I remained for over 45minutes until I was disconnected. I called back, went through the entire story again with yet another disempowered employee and was again put on hold waiting for someone with whom I could lodge a formal complaint. Another 35 minutes went by with me on hold, getting more furious by the moment, I finally decided to hang up and will now write a letter to Target corporate headquarters and send it certified. I have never had a bad experience with Target but this has materially changed my perception of the company. I will spend the money on the gift card and never set foot in the place again.

I live in NY and they said that its been in NY since September 21st just sitting somewhere and they don't know why or where. In the past three weeks, I have received many emails telling me that the order has been shipped and then the order is delayed and now the order has shipped and again, the order is delayed. The tracking number which was given by UPS was invalid. I have basically had the same experience as everyone else with their so-called customer service. They are unbelievable! I wish I could order from Amazon, but they don't have the rug.

I have asked several times to speak with a manager but they have refused. She has told me that the only option is to cancel the order and reorder. It will take seven to ten days.

I am so furious! I have now been on the phone with Target for 80 minutes. Actually, I was talking with a person for only five minutes of that. I am starting to wonder if she is ever coming back. She is supposedly calling UPS. What can I do? Please help. I need this rug for my baby who has just started to crawl and I looked all over for a large rug that we could afford. I am so upset.

Meanwhile, my daughter's baby is 5 weeks old and we have not yet sent a gift (not for lack of trying). So, I ordered the same items from Amazon. They shipped the same day with delivery due tomorrow, also at a savings of $40.00. So, my advise is to steer clear of these idiots, and shop with someone who knows what they are doing and cares about their customers. This is not an endorsement for Amazon. But in the past, when I have had a problem, they are right on it as opposed to Target who could care less. Try to get one of them to take ownership for an issue and you are in for a sorry experience. If I could give no stars, I would.

I was on the phone for over 30 minutes, and the lady who barely spoke English stated that it would be here on Monday and that it was shipped in 2 shipments. However, she could not give me a 2nd tracking number. When I called again, I was on the phone for over 40 minutes waiting for a supervisor, and I am still on hold. The date today is 10/4/11.

The kid at the Guest Services Returns area was clueless and argumentative. I explained the situation, and that I did not have my receipt either, but they could, in fact, just look it up through my credit card purchases there. This is a routine procedure. She refused it and said, "I am authorized to not accept these as a return." I asked her why. She said, "They are used." Well, how else would one know if clothing or anything is faulty until it's actually used a bit? I stated again that I wore them only three times and showed her the clear defect in their product.

After a while of this, I gave up with her because she just didn't get it. Her manager came over so I explained the situation to him. He asked the same questions as the girl had prior to him. Asked if I had my credit card, I informed him that I did. I asked for his manager, expecting to get the information of the Regional or District Manager, and then "Francine" waddled up to me. Oh, boy. She was more rude and unprofessional than her two untrained employees. She either didn't understand my clear spoken English or just didn't listen as she was constantly misquoting me and was a bit demeaning.

Now, I have worked retail in many of my past jobs--grocery, vitamin, produce, stocking, front end managing, visuals, theft prevention, lead manager, etc. If I or any of my employees acted the way these three idiots did to a customer, they'd have been fired on the spot. This is over a pair of shoes. I asked her why she was acting so defensive and reminded her that this store, or the shoes, are not owned by her. I asked her if it was worth losing a customer who spends a sure $150 a week there over a defective piece of merchandise for $19.99. I was told that I could shop elsewhere. She argued their policy, misquoting that as well.

I called corporate and filed a complaint and was given the standard, "I'm very sorry that your experience was not the best." The best? It sucked. I am the wrong customer to piss off. A very determined man with time on his side. Target, ** you. You made a decision to toss out a reliable and good customer over $19.99. Choke on it. Oh, and I am dumping my shares of TGT, too.

He stood there still watching the transaction, I than asked him why is he treating me as if I came to the store to steal or like some criminal. He became loud and said he was not and he was just trying to tell me that there is a fair shopper's act that permits me from buying this amount of items and using coupons. This was not only an embarrassing moment; this was also degrading and humiliating. So I stop the transaction and asked for the store corp. number and his name. I went to the car and called, while at the car I remembered that I forgot my list, so I went back in, where I found that they brought the stuff to the back, while talking to the operator on the phone she asked to talk to Ares and so I did. He was holding my phone so tight that he could break it and on top of that he had a security guard come over and stand between us. I was shocked at this behavior. I would like to know how to file a discrimination suit against him.

He assured me that the order was being sent to NY. The next day, I get an email that shipment is coming to me in SC. I called again and again, I was on hold for over 30 minutes, only to have my name repeated over and over and get a patient and condescending explanation that he can't fix it. I'll have to call the shipper. By the way, UPS requires the sender (Target) to reroute package. The recipient can't do it.

By the time another customer was waiting behind me, one employee came by and started working on the other machine. I had to ask again, about how to use "prints-in-seconds". That Target girl happened to help another customer who was waiting behind me instead of me. I asked very nicely the second time, "Excuse me, how can I use prints-in-seconds?". Then she gave me a look and replied with a very rude voice, "I'm helping him right now and this is the only machine which can print in seconds!". I told her that when I asked the other employee, she said that that machine is out of order. Again, that rude girl was replying, "No, it's working fine - just needed to replace some papers but I was so busy back there". **, so all those three employees didn't know about photo machine and the only girl working in there was freaking busy to replace the paper?! Not only I wasted my precious time (21mins. ), but I also got humiliated by a terrible Target employee. I ended up not printing any pictures in there and as soon as I got home I called Target customer care (but I couldn't reach the store manager). I was loyal to that store for years and spent an average of $3000 per year. However, due to today's horrible experience, I will never go back to that store again.

I informed the lady at the register that the sign said 50% off, not 30%. She called the manager, Susan, and I let her know what the sign said, and after she had someone check it, she said that it was for the white and black but not the gray. She stated that I would have to pay the higher price. I stated to her that that is not what the sign said.

I asked her to call her supervisor and she had me wait over 30 minutes before a Juana came to look at the sign. She stated that they made a mistake and that she also wanted me to pay the higher price. I stated that I did not make the mistake and that I should get the sweater for the lower price. After another 10 minutes, she gave me the sweater for the lower price. By then, my whole lunch hour was up, and when Susan told the cashier to give me the sweater at the lower price, she had a very bad attitude and said, "Have a nice day."

I may not be going to this store again if this is how I will be treated. I have been going to this store since it opened. I also got a target card because I like how I have always been treated there, but now, I don't know if I'm going back.

I had another return back in January. I was denied a refund because it was a week past the 3 month return policy. At that time, the manager and clerk were very rude. I decided not to shop at Target again. As time passed, my daughter was heading off to college. She wanted a few items she saw in a Target advertisement to take to school. I thought to give Target another chance. This is when the latest issue occurred. We spent over $188.00. I feel we must not be a valued customer. I have shared my opinion about Target to my friends. A few of them had returning issues with Target too. I am not a Walmart fan, but will continue to shop there as they do appreciate their customers.

I called their customer services, waited for over half an hour, and finally spoke to some kid customer service representative. I told her to cancel the orders. She said that they had been shipped. I told her that I received an email saying that one of them wouldn't be shipped for another month, and the other futon that allegedly was shipped is lost in transit. I demanded that the orders be cancelled and my credit card be reimbursed (to the tune of almost $400!). She refused. So now, I am out two futons and $400. I will never order anything again online from Target. They still owe me $400!

At 11PM on September 15th, I received an email from Target telling me that my order had been cancelled due to a "problem" with it. When I was finally able to get through to Customer Service, in India, he basically said "Sorry, these things happen". He transferred me to an American rep who said the same thing. They have no idea what the problem was and they didn't contact me to resolve it. Their response was, "We don't call when there's a problem!". They were rude and not at all helpful. In the end, I was offered a $10 gift card for my trouble. I still don't know what the problem was. I believe they just wanted the merchandise for their stores. Bad business decision made worse by bad customer relations. Obviously, the products have now sold out so there's no chance of getting any of the things I originally ordered.

So I called the target in the town that my grandmother lives in and asked an associate if they had the bedding I was looking for. They did and in the quantity that I needed, but they cant hold clearance merchandise. Are you kidding me? I hung up, called back, got a manager on the phone and asked if they could make an exception for my 80 year old grandmother and hold the bedding up front for her so she wouldn't have to search the store. I even told them she'd be there in 30 minutes, still no. What the hell does this store do to make their customers' lives easier? Anything? On top of that, they don't know anything about their website because it's run by amazon.com so they can't help you with any questions you have regarding it. Not to mention their horrible return policy and high prices. All I know is that they are not customer friendly and I will never shop there again.

Here is what their largest competitors policy is: What's the Walmart stores return policy? Most store items can be exchanged or refunded with a receipt within 90 days of purchase. Visit their site to see exceptions for electronic and regulated items. What's Walmart's “no receipt” returns policy Walmart's “no receipt” policy applies to items returned in a store only. You have the option of a cash refund (for purchases under $25), a gift card for the amount of the purchase (for purchases over $25), or an even exchange for the product. We also follow any manufacturer's warranties. You can make up to three “no receipt” returns within a 45-day period.

What's so hard Target, I have a size 6 shoe that has never been worn. It is still in its original box with tags. Why can you not just let me go get the size 7 I need off the shelf and just make an even exchange? You're not losing any money by doing that. You are losing money but not making your customers happy, by losing their business. What a great business model!

I asked, “Why can't I cancel my order?” She said, “It is because the window to cancel and order is thirty minutes, and the window is now closed.” I said, “I would like to speak to your manager” and she said, “Ok”. Again, I waited for one hour; no manager ever picked up the phone. I hung up, called back and was on hold again for 25 minutes. I asked to speak to a manager again, and I was put on hold; I waited for half an hour, and I hung up. I am so disgusted. I will never shop at Target again. Their customer service sucks, and they should be reported to the Better Business Bureau (BBB)!

We took them back, and the girl that was there said she was too busy to put them in and wanted us to leave them and come back the next day to pick it up. After explaining to her that we lived clear across town, and my husband needed these for work and driving, she rudely said to give her 15 minutes. After waiting, she popped the new lenses in after literally three minutes! I kept asking her if they were firmly in and she said, yes. After 6 days, both lenses fall out! We called them Monday, September 12th, they said to bring them in and made comment that whoever replaced them didn't take their time. We brought them back in today, September 13th, and the lady- a different one than before, said she tightened them up and they were good to go. I got home, gave the glasses to my husband and they both fall out again!

This will be the fourth time we will be making a trip back to the optical store in regards to these glasses! We were referred to you by friends and said you were great. But now after having all these issues, we're really re thinking about going back again. I'm very displeased at how bad the service we received and on top of that, they were not taking the time to make sure the glasses are good and usable. Instead, we have to make trips across town and go out of our way to get these "hopefully" fixed!

On Saturday morning, I tried calling again, hoping to get someone that could be helpful. However, I got more of the same rudeness. This time, the call center was in the Philippines. On Monday morning, I decided to call Target headquarters in Minnesota to voice my complaint. The first time, I was hung up on and the second time, I was transferred to someone from Target.com. After waiting on hold for an hour, I was redirected somewhere else, in which it rang 50 times with no answer/voice mail.

It was then that I found this site with a complaint phone number for Target. Once again, I got a bad connection with much fuzziness and asked where it was located. I was told that it was none of my business! I was told that my complaint would be taken, although no questions were asked of me. I have been a Target customer for many years and find it to be utterly pathetic that I spent several hours to no avail to speak with someone who couldn't understand me, or answer a simple question!

Furthermore, I have decided to take my business elsewhere. With the U.S. economy in dire straits and the unemployment rate sky high, Target could very well afford to hire workers from the U.S. After a little research, I also found that Target has its website done by an Indian I.T. firm! I have found this experience to be an eye opening one and Target will no longer benefit from my business. If you ever have a problem with Target, expect to put many hours on the phone with the issue unresolved.

Lastly, after everything, Rosie stated, "Are you purchasing the item now?" I indicated that I just got there and needed to purchase a pump for my son's bike (which I also purchase there last month). She was frustrated because she was going to lunch and needed to make sure that I receive the 30% off. I told her to just let the front cashiers downstairs know. When I arrived to the front cashier #24, I told Erica to please call the store manager as I will be needing price adjustment. She rolled her eyes and made me stand in line while approximately 15+ customers were taken care of. Thus, another 30 minutes gone all along with my 13 and 6-year old waiting.

Anyway, my main complaint is that the chair shipment arrived around August 26th but was damaged. I called Target immediately and was told that they could not help me because it was a "third party shipper" and so they transferred me to this other "party." I was on hold for more than an hour and finally gave up and hung up. I called Target back a day or two later and they said that they could not help me.

They refused to give me this "third party shipper's" contact information so I could just go to them directly. Again, I was transferred and put into no-man's land on hold, this time, for two hours! To date, I've had no resolution and Target has been absolutely useless in helping to rectify this problem and send a replacement chair. I don't know what to do because no one will help and I keep getting transferred and put on hold.

We were told that, even without a receipt, upon giving a valid driver’s license the system would allow the shopper to return the gift valued at $91.99 and obtain an equal value of goods from the same department that the sewing machine came from. Alternately, without a receipt, we were told that the maximum store credit for shopping in other departments would be $75.

The cashier told me she could not do those types of transactions and I would have to go to the service desk. I should have known then, but I went to the service desk anyway. There were two clerks and there was a rather large line. After waiting almost fifteen minutes and telling myself I would never do this again, I arrived at the counter.

I told the clerk it was my first time and showed her the ad and stacked the Pepsi on the counter. She told me I was going to be angry because they do not accept any “buy some and get some free” coupons. I told her not only was I a tad upset but what they were doing was against the law because nowhere does it say anything about that fact.

There was a shift manager there and she said they could do nothing for me so I left the Pepsi on the counter and left the store. There was a line of people and I really didn't want to get any angrier than I already was.

I really like Target and to be able to get things on sale there and not having to go to two different stores would have been wonderful. I do believe that Target should look into the truth in advertising laws before someone sues them.

An exclusive only sold at Target and they received 4 copies? But I was told they had a "truck" coming that night and to call back that day to see if more copies came. So I called that afternoon and got a serious runaround! I was on hold, hung up on, transferred to "electronics", then was told "that's not my department" and got someone who was talking on the receiver with a walkie talkie and couldn't hear him! I didn't want to give up, so I called another Target and was told they had it! So I rushed over there after work and it was not the CD I asked for! I asked for Lenny Kravitz, not some rapper's CD!

Then (here we go), I was told "the truck" will definitely get some the next day since that store on received only 4 copies, too! I went back to the other Target today and was told they didn't get any and to come back at the end of the week (when the sale is over and it's at full price). I have heard horror stories about Target's long lines before, but I had no idea about its horrendous stocking limitations! If you want a consumer to purchase an exclusive at your store, you want to please them with full stock and then maybe, they'll hang around and shop for other things! I'm going to purchase the CD (I still have to get it since it's an exclusive) and never go back again! I'm more angry about the runaround, more so, than the lack of the product!

I went back this afternoon (my third trip in 24 hours) and the photos were just as bad. This clerk (they were never the same clerks) said the machine was "dirty" and they couldn't run any more photos today for anybody because the "machine's been acting up" yet she insisted I pay for these photos too! I asked to see a manager. I got a refund for one set of photos, but not for the other. Faraz said, "I still have to charge you for the processing". Is he kidding? At this point, I didn't even want any of the photos. I just wanted to get out of there.

I left without a refund because the store manager, the guy in charge of the entire store, thought the customer ought to pay for their mistakes. What kind of a company asks for contact information but doesn't contact the customer if there's a question about their order? What company in today's economy would think it's fair to charge a customer not once but twice for crummy photos? And what kind of manager decides it's okay to do this to loyal longtime customers?

Faraz insisted that I pay the $8.01 regardless. Terrible, terrible customer service. How is it my fault that their photo processing clerks don't call customers if they have a question? How is it my fault that their machine is running "dirty"? I shouldn't have to pay for these crummy photos; photos I don't even want at this point. Why is Target accepting money for goods not properly received? This is a clear violation of consumer policy, should be investigated and should be a warning to anyone considering doing their photo processing there. Buyers, beware!

I have shopped loyally at Target for 14 years but I am planning to return all my items from this last transaction and do not know if I ever want to shop at Target again. Because of Target's "timer" for tellers, one teller in particular named Beatrice is always in an anxiety-producing rush to throw everything through the checkout line and not take the steps necessary to ensure transactions are correct. Though I told her in advance I had a gift card, she completed the $325 transaction, then attempted to post-void it. She tried to re-run the transaction, and at that point VISA decided that fraud was being committed with my card.

Though she was prompted to call Target's bank merchant to call my bank, she instead told me my card was rejected. I was supposed to receive a $5 gift card from my transaction and because, again, she was in such a mad rush, she gave me two cards instead of one, and couldn't tell which was the correct gift card. She said she'd deal with it at the end of the transaction.

The manager was called. Over and over he tried to run my card, without following any prompt to call the bank to clear everything up. I had to eventually use a high interest credit card that I never use, and my children asked me over and over if we had no money while everyone in the checkout line stared at me. Furthermore, I never received the $5 gift card I was due.

I called the store and asked to talk to the manager. Lexie answered and all she had to offer was, "Gee, sorry, when you come back to the store (on my dime and my time), bring your receipt and you'll get your gift card." Oh, the one I was supposed to get anyway? Gee, what amazing customer service. Offer the bare minimum at my expense, after completely humiliating me, and I, like some sort of moron, will suddenly be pacified and happy. And oh, she'd talk to Beatrice, who, by the way, is visibly irritated by any hold-up in her line.

Will there be any other rectitude, or even follow-up? No. I asked to talk to the store director, Brandon. Not only did Lexie refuse to give me any contact information for him, she also refused to give me any idea of when I could reach him on the phone (she claimed this was unethical. Excuse me, how is helping a customer reach a manager to lodge a valid complaint unethical?). She then told me "it's not a big deal", as if it's okay to look like a deadbeat! Instead, I am to try to call every day until hopefully he is around, or until I give up, whichever comes first.

I am absolutely appalled by the complete lack of customer service. I feel nothing but remorse for all the years I've spent shopping there and all money I've spent supporting Target Corporation. It may seem like one small individual doesn't matter at all, and maybe I don't, but I am disappointed and disgusted, and hopefully that counts for something.

I called customer service and was on hold for 45 minutes. After being passed around for a bit, a lady named Jessica got on the phone claiming to be a supervisor. She advised me that the order was canceled because there was an issue with the price. I explained to her that it was not my fault and it should not have taken 12 hours to tell me that. I had several people waiting on these vacuums. She advised that they would not honor the price. I don't think this is right. How can you not honor your own price?

While talking to the customer service rep, I asked about Site to Store. We were told that it can't happen. I can honestly say that this was the worst experience I have ever had with a company, when it comes to buying something in store or on line. I know of at least 5 or more weddings coming up in my area and other states very soon. I will be telling them about my experience with Target and will be urging them not to list that company as a bridal or baby registry. The fact that you can not combine the cards over the phone or use more than 4 gift cards is rather shocking, and what got me even more is that you can not send an item to a store.

I will end in saying thank you for nothing, and I will never do business with Target again.

On August 24, the people at Target store could not get a receipt either. I spent an hour at the store trying to get the receipt and trying to return the items. It does not come up with my credit card either. I spent an hour on the website yesterday and, again, today. I cannot send an email to Target because they do not have a separate address. And when I try to contact them through their page, my message does not go through because it says "submit a valid comment or complaint." I have not found an address for actually mailing a customer complaint.

So, it is impossible to get receipts for these items due to my inability to reach Target. The shipments came with a shipping order but Target does not accept that for a return. I need to have a printed out copy of my receipt from Target.com. The items are unused and I have the shipping package and packing slips. On August 25, I spent an hour on the phone waiting for a representative to help but no representative came on the line.

So, the purchase was voided and I was moved to another register with same cashier and the lead cashier. Again, my check was not being accepted by the register. They tried it for the third time but still, it wouldn't go through. There was no problem with my account. They said the registers must not like the paper my checks are printed on. I stated that I had made a purchase there the week before and paid with the same checks and had no problems. They said that I could not pay by check due to the problem. I did not have cash and I do not typically use a debit or credit card. I was unable to purchase anything! I had spent the time to shop for $209.00 worth of products and had to walk away with nothing! To make matters worse, I had done all that shopping with three kids under the age of 5 and the youngest being 8 weeks old!

We have been loyal customers of Target for a long time. We are the proud and active grandparents of 11 and recently celebrated our 49th anniversary. Checking our 2010 Quickbooks, we spent over $3,400 at Target last year for much of our household needs, clothing, pet items as well as gift card for weddings, birthdays, anniversaries and other special occasions.

On New Year's Day 2011, my wife and I visited the Target store in Dublin, CA. After entering the store, at the area where the carts are stored, there was a large pool of water where the carpet ends and the vinyl floor starts. We did not see the pool of water and there were no warning cones showing any dangerous conditions. My wife slipped and fell backward. She struck her head on the metal stop used to contain the carts. She suffered, among many other injuries, a major cut on the back and top of her head. Store employees called the paramedics because my wife was bleeding profusely from the large cut at the back of her head. She was taken by ambulance to the nearby hospital for treatment. Total medical costs from the accident came to over $14,000.

Four months after the incident, a mysterious Target employee surfaced with claims that he checked the accident area shortly before our visit, and he saw no hazardous conditions. Based on that, Target's claim manager denied any responsibility for the injuries to my wife even though they acknowledge that they have the video of the accident and they are the ones who called the paramedics. Target claims they did all that was required to keep customers safe! They do not deny that the water was there or that the accident occurred. They indicated in an earlier communication that the store security cameras recorded the incident. There were no hazard warning signs or cones there.

Target's corporate policy appears to be one of squeezing every penny from the public, even at the expense of serious injuries to their senior citizen customers. They will stoop as low as they need to, with no sympathy, shame or remorse. It is interesting that Target is willing to forgo future business from good customers such as us, who spent over $3,400 in their stores last year and of over 150 of their friends, relatives and neighbors.

Somehow the math does not seem to benefit them in the long run. It is obvious that integrity is not a prized trait for Target. This type of corrupt corporate behavior is unfair, callous and evil.

To date, we have invited over 150 of our relatives, neighbors and friends from all areas of the US to join our boycott. Would you be willing to join us in our Boycott for target, and encourage your friends, neighbors and relatives to boycott Target with us? It is time to call attention to this type of corrupt corporate behavior. We have other options for our shopping dollars!

I don't believe in co-ed policy in changing rooms and I also think that if that is the case, kids should have their own changing room. There are too many perverts in the world today to put kids in that situation. I will not buy clothes for my children there again and they will not go in that changing room.

I am not the only parent to feel this way and I am spreading the word to other parents. I feel you should change your policy on this issue.

I'm extremely disappointed in Target for having unfocused, unreliable sales cashiers and inappropriate managers. In addition, I'm mostly disappointed at Target issuing a coupon that they will not take.

I went to store and my arm was aching with feelings of pins and needles, while areas felt like they were asleep. I asked for a manager to notify the accident. He filled out a report and said I would be contacted by a Target representative, that they would check the surveillance camera to see what happened and get back to me.

I got a letter over a week later from Sedgwick CMS, stating: "Dear valued Target guest, if you would like to speak to a representative, please contact us." So I did as my arm is still very sore, with the same aching, numbness, pins-and-needles feelings. I just wanted to visit a doctor to make sure there will be no long-term problems.

I didn't get a call back until the next day. The lady was very rude to me, stating that if the accident was Target's fault, it would have to be investigated and they will not pay for me to be checked by a doctor.

On 8/14/11, the same vacuum went on sale for $99. I was told to just bring in the receipt for an adjustment. Barbara at Bayshore store customer service adjusted the price from 116.10 to 99; however, I then asked if I could still have 10% off for the damaged open box. She proceeded to assist me but the computer needed a supervisor's approval.

So I went through Linda, then Sara, as supervisors, to a manager named Travis. They all proceeded to tell me I got the 10% and now was looking for 20%. I said how do you figure, I did not get a price adjustment on $129 to $99, I got an adjustment from 116.10 to $99, but if I returned it and got my money back and then went to the main register and box was damaged and opened, the clerk would give me 10% off so I would like 10% off now from 99, which is an additional $9.90. It should make the price adjustment from 116.10 to $89.10. Otherwise, I technically lose the 10% discount on this item. To no avail. Not one of these supervisors or managers understood or wanted to understand. They just could not conceive the math, which is pretty scary to think this is what is running the store!

Needless to say, I then proceeded to contact corporate offices, spoke to a Sara first, who had to give me to a supervisor because still no one wanted to give me this 10%, stating I received it. So now, Dan gets on the phone, who is a supervisor in corporate office and still same final outcome.

I guess their policy is: store is always right, not the customer!