Staples Reviews

Others have described that Easy Rebate is far from easy. I am working on getting a confirmation that my two rebates (for paper, too, 37 dollar and 4.79 dollar Visa cards) are processed and I can track them, because I don't trust the company. I never received an email. My first submission was "invalid". Found that out by checking after six weeks (never got an error message when typing in the information), was given one confirmation number by representative over the phone. Now another two weeks later, a second number for the second rebate (first I was told both were under the same number). Cannot track the rebate via name and email.

The previous writer told my story to a T. No use repeating it. They simply refuse to pay the rebate. I'm going to look into class action lawsuit or something. I have done everything they asked and I have all paperwork to prove it. I have received TWO postcards in the mail stating: "Invalid post mark or online submission date." They are absolutely lying about that and counting on me and hundreds of others to get tired and give up.

I recently purchased a $55 box of printing paper from Staples.com because they were having a deal where if you bought it that day you'd get a $35 Visa Pre-Paid card as a rebate. I bought the paper, printed a receipt from my online purchase and waited for my paper to arrive. Staples estimate was that it would take about a week to arrive at my home, though I was very surprised when it arrived a few days later. I then went to submit my rebate information with their “Easy” Rebate Center. The first thing they asked for when I got to their site was my rebate offer number.

OH>>>FORGOT TO SAY THE $35 WAS THE REBATE. This is the sleeves out of his vest. What a deal he is doing for me after 2 ½ hours... Oh well just another customer. What the heck. First. Know you really don't care. Obvious from your sales reps and mgr at Six Forks in Raleigh, NC. Second... Purchased 2nd Shredder the expensive one for $199.99 less discounts $129.00. Third, Sales rep said all receipts and documents would be sent to me to fill out and send to Rebate Center via web site as I had done for many years. Wait, Wait, Wait... Finally back online well "you should get in a few minutes..." NO RECEIPT.

I wish I could give them no stars, 1 star implies that something went right....in my situation there was NO positive here. I went in because I run my business from home- I have to have a working printer, scanner, fax and I use a Mac computer. It is always a struggle to find a machine that works well with Macs (even the HPs have given me trouble). I went into the store very frustrated because my last printer went back and forth to HP and never worked right so I wanted help finding a printer.

I purchased a replacement charger for my laptop three weeks ago. I opened it two weeks ago. The cord is defective and it won't work. I lost my receipt, but asked them if they locate it on my rewards. I tried to return the defective cord, and the manager refused to take back the broken cord. Instead he insisted there was something wrong with my computer. I purchased a cord from Wal Mart, and it works fine. Staples, rigid return policies, make it a serious risk to purchase anything from them. I have had many similar problems with purchases from staples. I bought a desk, that came un-assembled, and when I attempted to assemble it, half of the hardware was missing. They accused me of losing the items and refused to assist in anyway. Buyer beware, staples cares very little about their customers, and they would rather gouge their customers, than retain them. Anything else they claim is a lie.

I bought a HP Officejet printer on 08/15/2011, they ask me did I want the extended warranty. I said yes, I wanted two years which was $29.99 extra. I begin to have problems with the printer in July 2013 so thinking I can replace the cartridge, I took the cartridge to Staples. The salesman told me those cartridges don't wear out so that's probably not the problem. I brought them back and tried to fix the printer. Couldn't fix it so I took the printer to Staples and the salesman told they don't check them there, call my warranty number. That was in august 2013. Call the warranty office, they said warranty up on the computer in August 2013, they can do nothing. Call the corp. office 01/13/14, spoke Jerry **. He flat out told me he can't do anything for me, it doesn't matter how long I've been doing business with Staples. I told him I buy all my products from Staples and own a small business in Hardeeville and i go to staples in Bluffton, SC. I think the salesman should have handled it better in the store when I first went there about my printer.

Staples falsely advertises their "20% off everything in this bag" deal. The word everything means just that - EVERYTHING. The word "everything" is even bolded for emphasis. They are falsely advertising this coupon as including everything that could fit in the bag. There are a long list of exclusions that completely contradicts the word "everything."

I am a customer of Staples store located at 16 E 34th Street NY, NY. Please be advised that ** is harassing the employees to the point where she putting her hands in their faces, and yelling at them at the top of her lungs in front of all employees and customers. This issue needs to be resolved. I am a Long time customer and I don't like her performance. Please have her evaluated. No one should be treated in that way. With all the cursing and hands in the face. That's a lawsuit. You have cameras that would see and hear how she treats her employees. I too am a witness to her unprofessional acts., belittling her employees, and treating them like they're the worse. I also hear her threaten a employee by telling him she was going to punch him in the face. I would appreciate it if this issue be resolved as soon as possible. At this location I also told her that there was mice in the food bags and mice feces. She just laughed in my face. Thank You, I will wait for you reply.

On December 10, 2012, I purchased a Google tablet at Staples on Bridge Street in Weymouth, MA. It was a Christmas gift for my then 10-year-old son so I got the insurance policy on it. When my son accidentally broke the glass screen, I brought the tablet back to Staples. The person working behind the Tech counter asked if I had purchased insurance on it to which I replied yes and showed him my receipt. He went into the back room and handed me a new tablet and I gave him the broken one. He said, "You're all set." I was thinking, wow, there really is an easy button. I asked, "Do I need to sign something"? He said, "No, you've shown me you purchased the insurance so as long as we have the same item in the store you're all set."

I went to the Staples on Vestal Parkway in Vestal NY today to buy 2 office chairs and ink cartridges. I always browse and buy more products. I am a loyal customer and have purchased many computers and office supplies at this location. I was informed the chairs were $100 more today than yesterday. I spoke with the manager Dan ** to see if I could get the chairs at yesterday's price. No, that is not store policy. So, I left the store with my money still in my pocket to buy the products elsewhere that I planned to purchase at Staples. Where is the common sense of Staples to not even check my reward credits before letting me leave the store. They just didn't lose the sale today, but future sales. Staples puts a lot of time in effort in posting their sales online. Maybe they should put more time into keeping loyal customers. Loyal customers do not go looking elsewhere as I now am. So, please delete my name and business from your daily email list. I am happily comparing my purchase prices at Quill and W.B. Mason.

I have been working for Staples for a year and a half and I have never seen a more dysfunctional company in my life. Working for Staples is making a pact with the devil. Where do I start? We are so severely understaffed, underpaid and unappreciative. I am using the only person on the floor for 8 hours and in my department I am usually up ringing on the cashier because there is no one working there, so there is nobody on the floor so who is supposed to help customers. On truck days I am in the back unloading the truck and there is no one on the off, this why our CSAT (customer service) is so low. Nothing ever gets done and my managers berate me for this. I tell "I can't do everything and if hired more people our customer service would be better and this will get done." I am in receiving with the truck and they expect me to ring as well. When a manager pages me to ring it takes a couple of minutes to get to the front and when I get there is either no line or I get yelled at because I was getting up there fast enough.

I stopped shopping at Staples 2 months ago because there was always some problem with the coupons they emailed to me each week and I had enough having to check my receipts each time and have to go back to the store since they were always rung in wrong or not at all. This week Staples emailed me a set of coupons, one of which was $10 off any $10 Swiffer purchase. It was too good of a deal to pass up. I went in and purchased $67 worth of Swiffer. The coupon rang in for $3. The manager came over and told me it was a fraudulent coupon! How is a coupon that was sent to me by Staples and printed directly off the Staples website fraud?? I pointed out where the web domain printed at the bottom of the paper. I was told that they wouldn't honor it because the store was "too busy" to adjust it.

Last August 22nd, I went to STAPLES in LANDOVER, MD for virus removal and then it was when my calvary starts. I left my CPU at the store and the IT TECH told me that they will call later on... Never happen. I called Sept. 9th and the IT TECH does not what is the status of my computer. He said that he will return the phone call between 30 minutes. Never happen! I called them back Sept. 14, same scenario happened, so I resolved to go back to the store to ask about the status of my computer and a lady named GINA came to me with this bad attitude because I was telling her that the phone calls were made by me to the store not the other way around. She said that the IT guys called me several times and I told her It was not like that. Well... things got worst, now I have to transfer all my data for small amount of money.

Monday September 23, I purchased a computer at the Staples store in Brantford, ON, Canada. Staples slogan is: That was easy. I have learned the hard way how deceiving that slogan is. My purchase at Staples was FAR from Easy. It was a nightmare. I purchased an ASUS computer from around $670.00 and asked about installing and moving the files from my old computer to the new one. I had told the salesperson that my computer would not start up. This, the salesperson told me, was no problem at all. They could even encase my hard drive and get the files that way. I was promised to have it back the latest, Wednesday, the 25th. The cost was around the $150.00. For me it was worth it, if I could put my computer back on my desk, plug it in and start working.

For three calls I relied to reach at the Staples store located at 2000 North Park Blvd. Pittsburg, CA someone regarding purchasing desktop computers. Today is Saturday October 19, 2013. The first person that answered was an obnoxious rude worker who stated that his store has no good desktop computers and told me to travel all the way to Pleasant Hill or Antioch stores. He could not answer any specific questions and rudely stated that he would transfer me to that department. 46 minutes later, music continued to play as he never transferred me.

I start working for Staples 2 years ago and since day one I notice how horrible it is to work for the devil. Other associate and I are forced to sell the useless extended warranty to customers or we get mistreatment from our managers. Many decent people that I had to manipulate just to sell them our extended warranty. I've seen some of them coming back to store demanding a solution to the issue that occurs to their merchandise that they paid an extra $$$ for it just to get warranty that did not help them at all. I usually feel really bad whenever someone agree on buying the warranty that I sell. However, that's the price that I pay for working for Staples.

We have been a long time Staples customer, spending upwards of $5,000 last year. Last year Staples started their own “invoicing” program without notifying the clients. As we always did we sent all of our money to the Staples credit card address, completely unaware of the change. After a month or two we started receiving collection calls from Staples and couldn't figure out why; because we had sent the money. Ten months later we are still arguing with Staples and Citi Financial over account. There are notes on our Citi credit card account that Citi refuses to share with us (even though it is our account) and they have told us repeatedly that they cannot communicate with Staples, even with our permission. Which opens up the can of worms about how can you be partnered with a company and not be able to speak to them?

I purchased the Creswick High Back Executive Black Model # 19453 office chair for my new office. I have already had to order a replacement arm rest for both sides and the seat is peeling the cracked fake leather from the fabric. I am just not happy at all with the chair and I would like a refund so that I can add some addition money with it and purchase a real leather chair for my office. My original order number was **. The chair has a 5 year guarantee for replacement parts but who wants to keep replacing things that tear up and break. I am not happy with the chair and would like a full refund in order to purchase a better quality chair. I do not have pictures of the damaged chair with me here at work. I tried to return it to the local Staples store at RT. H. L. Blvd. Charleston, WV and the manager would not let me return it. Cushion date 9/15/2013. The seat is on back order until October 24th. The other arm cushion came earlier in the year and we put it on.

I had just recently purchased an ASUS laptop from Staples which roughly cost me $800, which at my age of 16 is tough to come by. Anyways after 6 days my new computer experienced problems IE not finishing installing important updates, I brought it back to Staples where I then was accused of tampering/causing the problem with my laptop by a manager. After a few days it was brought back where I was told I could get a new laptop, however I noticed a few irregularities. One I had a custom photo as my wallpaper that was found on my new one, same as the returned one. A cloth that I had at my house which I forgot to return was absent in the packaging. All of my passwords for programs were still present and did not require any information to be put in and I noticed that the box was already used by someone else as you can clearly see old tape on the box.

I bought a case of Multi-Use copier/laser paper for $49.99 that offered at a $28.00 rebate. I had to purchase between 9/1/13 and 9/7/13; purchased on 9/2/13. I went online on 9/3/13 to submit all my information. The form was quite specific, coaching me through the whole thing, and even giving me feedback when the numbers were not in the correct format. On 10/1/13, I received a rebate denial saying I didn't submit all required products. I can resubmit if I send the card and supporting information to the address on the back of the card by 10/6/13. There is no return address on the card's back. A really unsatisfactory gauntlet of hoops to jump through, all designed to thwart getting rebates! This is the last time I will buy anything with a rebate, and I may never go back to Staples.

In 2009, I purchased STAPLES PLUSHMAT L station (item 599527; $89.99 plus tax) which had a lifetime warranty. It was purchased as a "STAPLES" product, not an ES Robbins product ... even though ES Robbins manufactured it for Staples. Since it cracked quite a bit, I brought it to the local Staples store (Watertown, NY) and was informed that I had to contact the mfg. directly and work through them (filling out form, cutting out and mailing a piece of the mat to them and waiting 4-6 weeks). This is absurd! For example, if I purchase a product (i.e. Kenmore, etc.), I return it to Sears (it's a Sears product regardless of where it's manufactured) for warranty repair or replacement. What would happen if this were manufactured in China? I need a replacement and I should not have to ship this (or portion of it) anywhere at my cost since it is a STAPLES product. After contacting ES Robbins, I was informed that it will cost me an additional $20.00 to obtain a replacement from them - after my claim has been approved. People should be aware of this policy before they purchase any STAPLES product having a lifetime warranty.

Bought the Lenovo C340 from Staples in December 2012 and bought the EasyTech 2-yr support. Staff in shop were good.

I am submitting this complaint after having contacted Staples Office of the President team of customer relations representatives. I spoke twice with Jeffrey ** and was promised a call back from his supervisor Ryan ** which never materialized. My experience was with the Staples store in West Los Angeles on Santa Monica Boulevard. I purchased a Western Digital external hard drive at a different Staples location and within the 14-day return policy period (8 days) I brought the unopened drive to the Staples store, with my receipt, for return.

After several hours of looking for a touch screen computer, I visited Staples in Frisco Texas (store 1102). The sales representatives showed me a Dell and a Lenovo computer. I purchased the Lenovo 23" and was instructed on how to use the new desktop unit while I was in the store. I was very pleased with the demo, sales representative's knowledge of Windows 8 and the operation of the touch screen unit. I took the product home and discovered it was not a touch screen unit. I phoned the store and spoke to the manager (Charlie) who informed me that indeed the store had represented the product to be a touch screen, but the store information tag was wrong and I'd have to pay an additional $200 for a touch screen. I did not accept this and called Customer Service... They did nothing. I called the President's office and was informed that the store had done nothing wrong, but that the sales representatives would receive additional training. The product I purchased was not what was advertised in the store and not what was shown to me.

I bought a computer and at first, it was not delivered on time. Then they delivered it and apologized and after a few weeks, the Windows program did not work. Then they had me buy a new program (I was not aware of the problem) and it still did not work. Then I had to pay to have someone come to my home and they found out that it was something wrong with the computer. They fixed the problem (so they told me) and now the computer does not have any sound. This is a new computer which I paid over $900.00 for the CPU and have had so many problems that I cannot take any more time out of work to accommodate their technicians coming to my home. I feel that at this point, I should get a new computer because obviously this computer is faulty. I have all of the receipts of the many times I have had to pay and the service costs. Thank you.

I bought 2-year "complete protection plan" on a Toshiba laptop from Staples, NEVER AGAIN! Few months old laptop hinge broke, sent in for repair, and got a "replacement" that was broken, dirty, used laptop. This was my replacement for my well cared for laptop that only had a hinge broken! When I spoke with Staples, they had no information on records about this "old/new" replacement and suggested I CALL REPAIR PLACE MYSELF to fix the broken replacement laptop!!! Good Grief!!! Staples, please give me a free, NEW Laptop that is same or similar... or this business and customer will not buy hardware from Staples that doesn't back up its "COMPLETE CARE PROTECTION PLAN"!!!

On June 2, I purchased 4 brand new HP toner cartridges for a HP laser jet printer at the local Staples for a total cost of about $300.00. A few days later, I opened the boxes and all of the cartridges were defective; they looked like they had all been used. I went to the Staples store where I purchased them with receipt in hand. They refused to take the toner cartridges back because I had opened the box. I explained to them that I wouldn't know they were defective unless I had opened the box. I later went back to talk to the manager and he again repeated that they would not take the toner cartridges back.

Three times I ordered a Cross 8441 (blue, medium) refill. Three times they shipped an 8444 (black, fine). Maybe I'll put them on eBay.

Their Protection Plan protects 100% parts and labor; I believe the pictures will show it all.

My computer was hit by lightning about 6 weeks ago, a situation that is covered by the 3-year protection plan I purchased with it. A repairman was sent out and he replaced the power supply and motherboard. The computer started having trouble the next day. I called tech support again and they sent another service order to their service provider. This time I was told I needed to ship it to them and it would take about 5 days to repair once it was received. By the time I received the necessary box for shipment, it was received at the repair center and was repaired, it was about 10 days.

They have some sort of rewards problem. I am pretty sure that Staples is doing spam business. They claim that they will give 5% on every purchase. They also claim that they will give rewards on the ink cartridge recycle, if we do some ink purchase. In Jan 2013, they have the promotion that if I purchased over $50 of ink cartridge from Staples, I could do the ink recycle to earn the rewards for $4 each. I could not find the original website, but I found something similar from a deal search website.

I have never had a problem with a Staples warranty on electronic products - never, no arguments. The only thing I do disagree with is that if they don't have the replacement in stock at any store or over the Internet and you want that specific product, they will not provide you with the cash to shop elsewhere. However, they do replace with an equivalent product or better. All warranties I find expensive and that would be another comment but you can be assured that Staples will honor the warranty and still be around 2 years from now if your product has a problem.

On April 11, 2013 I went to Staples Easy Tech in Rockland, ME because I was having problems with my Dell Inspiron computer. Easy Tech told me they needed to do a diagnostics for $69.99 to diagnose the problem and then I could use that as credit to what needed to be done. I was told a couple of days for the diagnostic. That diagnostic took longer than a few days and on April 17, I went into the Staples store and another Easy Tech representative went over the information on my computer and that I needed a new hard drive.

I hired Staples Tech Support to bring my computer back to factory settings, using a USB device that Dell Computers sent me, as my Disk Defrag was not working. Staples told me I needed Sophos Virus Protection. The work was done, but I still had Disk Defrag problems, so went back to Staples, to have Sophos removed, and was told it could not be done. I called Sophos and was told this was not true! I then went back to Staples where I was harassed by General Manager Ken and Tech. Support Supervisor Joe. I finally got Sophos removed and a refund, but it was not done correctly, so I had to call Sophos to fix the problem. It cost me $331.68 for this service, and numerous visits to Staples just to get excuses!

I brought my server to Staples Easy Tech on East 86th in New York City (3/26/13) and told the tech what I believed the problem was - my hard drive had failed. He told me I needed to have a diagnostic test ($69.99) paid in advance. My assumption was correct. I gave the tech the hard drive part number, which I got from Dell. Of course, I had to pay for the drive upfront ($54). The tech told me there were problems in the past with other customers and that is why Staples required payment in advance.

The past day+, I have repeatedly tried to look up an item on their website - even creating new Internet browsing sessions. I can get to the actual website in maybe 5-10% of these attempts, but shortly thereafter I am kicked out (“experiencing difficulty... call if you cannot get in after refreshing”). I called the toll-free number. After waiting quite a while (with no outgoing message saying the firm “is experiencing known website issues, please bear with us”), a rep finally answered my call and merely said, “Yes, the website wasn't working for a time yesterday afternoon and also at times today.” That was it... no offer to help, no reassurance; she didn't seem to care that I called so I hung up.

My hard drive went bad, and I took it to Staples to get it fixed. The lady (Ciara) at the counter told me that the repair would cost no more than $260 and would have someone call me when they knew the exact diagnosis. When he called (Axel) about the repair, he said they would be able to do it all for me and recover the info. He said I would need to come in and pay for the repairs before he started. When I went in to pay, the repairs cost $370; it was $110 more than I was quoted. I was desperate to get my information back so I paid it. He called me when it was ready and to say they were able to recover everything. I was elated. When I got home and put it together, my music, pictures, and documents were missing completely from one side. When I spoke to a manager about the fact that I did not get all of my info, they were rude and dismissive. I would never, ever go back. I am very disappointed with their service.

I purchased a computer and paid $289.99 for an extended warranty. I was told that the warranty work was performed by Staples and would be replaced if not repaired to my satisfaction. To make a long story short, I had to send it out for repair to a third party, who never got fixed right. They refused to replace as represented. After many calls to the Office of the President, I was told that the extended warranty cost would be refunded but I never got the refund, just the runaround with promises never fulfilled. It has been 45 days with no resolution and I will never buy from Staples again. Don't ever let them talk you into extended warranties. It's just a scam! Once they have your money, you are on your own.

First off, I'm going to start from the interview. I went to Staples for an interview with one of the assistant managers. I felt very discriminated because the assistant manager just assumed I was on unemployment because of my appearance and I'm guessing my race. She asked me if I was currently employed and when I answered no, she replied "Well, you’re probably collecting unemployment." I just looked very appalled and stared at her blankly. Well, I didn't file a complaint because she realized that was a huge mistake and decided to hire me on the spot. Smh.

Staples sells service plans on laptops that require you to send your laptop away for 10 business days. They fail to mention that in store when you are shelling out hundreds of dollars. Tell me how a business owner can run a business without their computer for 10 business days. I have bought all of my office machines, laptops and office supplies loyally from Staples for years! Now, because of their customer services, no more! Do not buy products or service plans from Staples because of their lack of help. I have posted this on every social media platform I can find.

I was one of Staples' clients for a long time. On Wednesday, Feb 20th, I visited this branch (16817 Coit Rd. Richardson, Texas) for the reason of purchasing one printer (9970 Brother). I found out that Staples had this printer for $599, and when I asked to match the price with Amazon which was $591, they paged the Sales Manager. He came and he started acting very rude because he recognized me as a person who always asks for price matching and he very rudely said, "Why are you always asking for price matching? I remember you the last time. We had a hard time to match the price for you. We cannot match the price with Amazon."

I brought my 7-year-old computer in to the Kingston, NY Staples for diagnostics and their "free" tune-up. Matt ** looked at it and said I needed more memory and a better security system. I thought that was the diagnostics! So I went for over $200 worth of stuff, and when they were finished installing it all, they finally did the diagnostics and found my hard drive was dying. Why didn't they do the diagnostics before installing the software? Because they're con men, that's why. Now, I have a fully loaded, dying computer. That $200 could have gone toward a new one. When I buy that new one, it will be anywhere but Staples. I don't know why they treat customers so poorly. It's bad business.

I have never been treated so disrespectfully! I was shocked when I asked a salesperson if they had any radios and he laughed uncontrollably and said, "Radios?" And he laughed some more! He made me feel totally stupid for asking. Then he proceeded to laugh some more and said to another salesperson, "We don't carry radios, do we?" The other salesperson said, "I don't think so," and he laughed some more. I said, "Oh, okay," and proceeded to look. When I found a radio, I took it up to the counter and told the nice older salesperson what happened and I wouldn't be buying the radio and I felt the store needed to know how rude the salesperson was. He told me that he was sorry for my experience and he understood how I felt. Then, I left the store but really felt that if he treated me like that, he treats others like that and Staple should know.

I filled out the info for an "Easy Rebate" on 11/5/2012. I did not receive it in the time limit specified, so I called. They reissued a check, but again, I did not receive it. They issued a third check which I finally received, just to have it sent back to my bank marked "Stop Payment". I was charged $6.39 for the Stop Payment on this check, and now Staples won't refund the charge and I still have not received a check for the rebate. I found the corporate office phone number that handles customer service rebate issues. It is Parago, Inc. - 866-219-7533. They would only give me the address for this company. I had to look the phone number up online as they would not give me this number for some reason. Hopefully, this will help others with similar problems

I faxed the following to corporate without any response: On Saturday, January 12th, while returning home, I decided to stop at Staples in Burlington, Iowa to see if they might have a Nexus 7 16GB tablet in stock. I spoke with the person in the computer department and he informed me that they were sold out. He did volunteer that they had a truck coming in and there might be some in that shipment. I asked him if he could check. He went to a computer terminal and said yes, they are in this shipment. I asked if it was possible that someone could retrieve a tablet from the shipment. He then called the manager and spoke with him. He explained that it is secured because of the value of the items on the pallet. And that once the seal is broken, everything must be checked in which could take hours. I explained that I lived a one-hour drive away and could return the following day on Sunday. He wrote down my name on a note requesting a tablet to be held for me until 3:00 pm on Sunday.

On 11-30-12, I purchased a computer at my local Staples in Glen Cove, New York. There was a $50 rebate that was sent to me on about 1-20-13. I made a purchase which I cancelled on 1-28-13. The transaction was cancelled. I called the number on the back of the Staples rebate card with the Visa logo. I spoke to many people including supervisor ** and their answer was that I have to wait 30 days to have the funds released. I asked to speak to Customer Relations and I was denied the request. They also sated I needed to get a letter from the merchant to have funds released sooner. This is ridiculous as that is not my job. Please help me look into this. Thank you.

I shop at Staples in Clifton Commons, NJ. I wanted to purchase a Lexmark cartridge no. 2 and I did not get any attention. At one point, one rude young girl, who said that she is the fooor manager, said she is not interested to find what I need, and I have to speak to somebody else because she is the manager! I purchased the wrong items, thanks to them. I will return it and not pay for what bought. I dont need it. I will not shop again at Staples anywhere. Thanks, but no thanks.

I purchased a Toshiba laptop in December 2012 during the promotion Free Windows 8 training class and Free Data Transfer with laptops over $699. I bought the item on a Friday evening at 6:30pm. When I went online to set up a free training class, there were 5 slots available for the entire month of January and all were during the business day (the latest being at 3:00pm). I called to ask them to add some classes in the evening or on weekends. That did not happen. I called customer service for Staples and explained that Toshiba can be bought anywhere and my decision to buy from Staples was, in part, due to the promotions. I was told I would hear back within the week.

I purchased a desktop in Oct. from Staples. It included a Windows 8 upgrade rebate. I followed up e-mail instructions and did the upgrade. I submitted online the required documentation. I received an e-mail confirming status "Submission received. Validation in progress." I checked back - status changed to "check has been printed/mailed." I never got anything in the mail so I started to contact their customer service, which is a total waste of time. They wanted me to re-purchase the upgrade and resubmit. They strung me along until the offer expired even though I started an inquiry long before. Now, it's "So sorry, the offer expired."

I had Staples transfer data from one computer to a new one. In addition, I purchased a one year easy tech plan, which is supposed to be a support plan. The easy tech people at the Staples store did not transfer all the data completely nor correctly, so they sent a tech out a few days later. I thought that she fixed the problem, but she only made it worse. Today, I called the customer service number on the easy tech plan brochure. I started this process at 3:50PM this afternoon. I was transferred around, kept on hold, disconnected and then they told me that my plan was not valid and they could not honor it! This whole process took almost 2 hours!

I purchased a cellphone on Dec. 29 for $99.99 and received two rebate offers. One to get a $50 Visa Prepaid Card with the purchase of any mobile phone priced $49.99 or higher at Staples Stores only, purchase had to be made between 12/16/12 through 12/29/12, and another to get a $25 Google Play credit on any Android phone at Staples Stores only, purchase had to be made between 11/18/12 through 12/29/12. Since I bought the phone on 12/29, I just made the cutoff. Five days later, they have the same phone on sale for $49.99. I asked if I could get a price adjustment and was told to bring in my sales receipt as I could receive the difference. Problem is they write this up as a return even though you never give them the phone back. And because they do it this way, it invalidates your rebates. This is a very deceptive practice and is not how customers should be treated.

I recently bought 3 packs of Hammermill Copy Paper from a local Staples. There was a $6 rebate on each. On exiting, a manager told me it was much easier to do an online Easy Rebate than to do it by mail. I'm not an online novice, but when I tried to do the online Easy Rebate after filling out all the necessary info into their online forms, it refused to accept my submission. The message I received was that my session had 'Timed Out' because I had taken too long! As I said, I'm not an online newbie, and I do a lot of typing, but somehow the Easy Rebate website is set to quickly reject efforts such as mine. I'm finished dealing with the Staples’ silliness. They've just lost another good customer.

I shopped at Staples recently and had a horrible experience. I had to walk around the store 3 times just to find someone to help me. So, I finally got fed up and left. I went online to order office supplies from some place other than Staples and came across a local company called Supply Brothers. They were very helpful and their prices were better than Staples!

I purchased a Nexus 7 as a gift a few days ago. Today, I went in to return the gift as the person I bought it for changed their mind. While making the return, there were 4 employees looking at me and asking me why I would return the item. I responded that I didn't have a specific reason, but the recipient changed their mind. The manager on duty was leaning on the desk, repeating his question to me like my return was wrong and I should be ashamed. He just kept speaking down to me. The person at the register didn't even say a word to me; she just stared at the receipt. No greeting from any of the 4 employees. One just stood and watched. As I left, the 4th employee who I had to walk around as he was blocking my path to the exit made a snarky comment "What would he want, an iPad?" So much for easy returns. I've never had an issue trying to return merchandise and being criticized for it. I'm never shopping at Staples again!

Last Febuary 2011, I took my Acer Aspire One Netbook in to Staples, Cascade Station location in Portland, OR. I was told by the first tech, Justin, that they would remove all viruses, install AVG, and provide a fresh start on computer. I called a few days later to check on status. No one seemed to know; the techs were not communicating on what the issues were. I kept calling. It had been 3 weeks and different problems came up. Finally, I got a call from a tech named Norvell ** telling me that my laptop had been "shorted out" by their hardware.

I bought a $600 office chair 18 months ago. One armrest has worn so much that the covering fake leather and underlying foam is falling off in chunks. I phoned to buy a replacement. No problem ($40 and delivered to my office) except that there were no new screws and the old screws were too big. I took the new arm pieces to the originating store (South Keys in Ottawa) and was told by manager Kevin that all replacements are 'generic' and may not fit original equipment! My problem now. Look elsewhere for better quality and follow up customer service.

Do not buy from Staples online! I got charged $1968.07. Payment is pending and won't be available for who knows how long! Rent is due within a few days. Penalty will be charged to me for rent that is due and it all happens days before rent is due. They charged me once for $1533.16 and charged me again $434.89. I have not heard a response from Staples to return the funds or take responsibility for illegally transferring funds without proper consent. Staples, if you can hear me or see me, take the initiative to resolve this problem before it escalates. I am not a happy customer!

I purchased a new Sony Vaio Laptop which had a $100 rebate. I filled out the form and sent it in. I kept calling to find out where the rebate is. They responded that it may take a while as there are so many to process. A year and a half went by, still no rebate. Now they are saying that there was never a rebate on that product. Now to make matter worse, a few months ago, my hard drive quits and I lost all information. I had a computer place replace the hard drive with new operating system, XP.

I purchased an Acer Aspire laptop, bought the extended warranty and had Staples install several upgrades at the time of purchase. I was told with their extended warranty that if anything goes wrong with the computer, they will repair it at the store which sounded great since I was looking for someone that could service my computer if something went wrong. I took it home and the second morning I had it, the computer quit working when it was plugged in. When I took it back to Staples, their service department checked it and said that something was wrong with the plug so it needed repair. I asked how long it would take and they said it had to be sent to India. I reminded them that I bought the extended warranty just 2 days ago and was told it would be repaired in-house. I was told it only gets repaired in-house if Acer checks it out first and refuses to fix it, so I had to call Acer.

I needed a basic laser printer, so I went to Staples in San Clemente on 4/23/12. A young man helped me find the printer I needed. It appeared to be perfect and it was on sale, so I got it for $109.00 plus tax. Yippee! I could get back to work again after losing so much with that printer! In hindsight, no one informed me about the return policy in place for any items in the store. No one told me about the return policy for open-box items, or electronics/printers, or any products. As the HP laser printer was an open-box sale item, the salesperson should have told me about Staples' return policy, and he should have stamped the box with a red stamp detailing their 14-day return policy. He didn't tell me, and he did not stamp the box. I got to the checkout and no one said a thing about the 14-day return policy. No one stamped my receipt with the red stamp detailing Staple's 14-day return policy for electronics, printers, etc.

Discount cards for internet or phone but not in your stores: I have been a customer of Staples for 8 or 10 years and I have used a few of your discounts I receive through the mail, some I have phoned the order in and the internet. Today, I got a 25% off and thought I would drive to Staples and pick a few things I needed for the office. While I am shopping, I found a few things I needed that were not on my list (somewhere around an additional $80), so I take everything to the checkout only to find out that my discount is only good for a phone or internet order.

I went to buy my ink and the computer froze. The lady said the general manager was going to void it right away, so she got me into another computer and charged me again. Two days after, the bill posted on my account. So, I went there to show them that they still had not voided my transactions. The first response I got from the worker was ,"Too many people lying about this." Indeed, I still showed my printed out bank statement and they still did not believe me. The next day, I talked to the general manager, and unprofessionally, he still thinks I'm lying. I am so mad because the fact that I showed my privacy (debit bank statement) that shows everything about the account which they copied, yet still they think I'm lying. Until now, they still will not give my money back.

I took my computer to see how much it would cost for it to be repaired. He said that for $300, they can fix anything and everything that is wrong with my computer. Over a week later, he called and said that they will not work on my computer because it has nicotine in it. But good news, they're going to refund all except $90 for diagnostics. All other businesses charge $50 for that, but I never asked for that. The agreement was to fix my computer for $300. Even more, when I got it back, they tore the speaker off and tied it to the back of the DVD player with a rubber band. The front panel would not come off to access the hard drive or DVD drives.

My laptop crashed and I took it to a Staples in Kissimmee, Florida. They diagnosed the issue as being a hard drive failure, which I had suspected. They quoted me a price to replace the hard drive and a price to recover the data from my old one. I agreed to let them attempt the recovery with the stipulation that they take no action which would overwrite the data on my old drive. They agreed, had the disk for a while and then told me that they could not with the tools they had. They mentioned that they could get some software from Seagate that would give them a better shot at recovery, so I authorized that. A few days later, they told me that they were still unable to recover the data. I took my old drive to hold onto until I could possibly get someone to work on it. I have sent the drive to a recovery specialist and he informed me that in the process of handling my hard drive, someone did a write test to it, writing over all of my data. Be wary of trusting Staples to handle any data that is irreplaceable.

My computer was not properly repaired. Manager, James ** of the Dearborn, Michigan store was unprofessional and arrogant. Mr. ** refused to fix the problem I paid $219 for. However, the best one is the Staples' complaint process. ** advised me to call the Office of the President. (That must be the big company joke.) When you call the Office of the President at 800-338-0252, you get a person (possibly from his home) who takes your complaint and supposedly passes it to a district manager who is required to contact you within 24 hours. After a week of my calls back to that number, the person, Scott, said "It is likely the unknown district manager has decided not to call you regarding your complaint." It sounds like a great scam to shake off customer complaints. There is no other way to contact Staples or their executives. No phone numbers are available for dissatisfied customers. A real racket. Staples company executives may not even know about the blow-off complaint scam. The Office of the President joke is on Staples' customers. If he cares, perhaps the real president needs to investigate the Staples' presidential scam system to circular-file complaints. Shameful!

Staples warranty - I have sent two motherboards, four hard drives, CPU, power supply, all memory, computer to repair center twice. I've spent countless hours on phone with every tech in call center. It's been 5 and 1/2 months and computer is still not working. I have 10 pages of notes. I had to buy a new Win7 for $226 because at one point they refused to help anymore saying problems were software-related until I proved them wrong. I have learned more about computers than I ever want to know. They left two hard drives hooked up and one was bad. They didn't tattoo the new motherboard so my recovery disks or disks I ordered from HP would work, but still they tried to blame disks. They won't give replacement because it's not cost effective. They still want me to work with techs on this when they have proven many times over that they are incapable of finding or fixing the problem.

I purchased a 2-year contract for Kindle Fire Protection and Tech Support. Every question I had for the tech, he was not able to help with. When I asked him how do I loan a book that I have on my Kindle, he said "You cannot loan a book," I knew I was wasting my time. He had little to no knowledge about the Kindle! I would never again purchase this service. I would not recommend!

I purchased an HP laptop from my local Staples store on 8/01/10. I was persuaded by the cashier to take out an extended warranty on it. The selling point for me was that I was told that if I did not make a warranty claim within the 2-year warranty period, I would be able to get my money back. It turns out that you have to claim your rebate within 30 days online or by mail or you lose it. I was not informed of this in the store. If I was, I would have put it on my calendar to remind me. I went to Staples on Saturday to claim my rebate, fully expecting them to give me a gift card of store credit of some kind. I was told that I have to go through corporate. The corporate referred me to their rebate website. The rebate website said that it could not approve my claim.

On June 13, 2012, I purchased a Kindle Fire from Staples that offered a $25 Visa card as a rebate. I filed for the rebate electronically on the same date; however, I only received a "completed" notification and was advised to track on their rebate website. There was no email in my inbox. It is now September 9, 2012 and I have not yet received my rebate. When I tried to track it on their website, it says that my information did not match in their system. Did your employees steal my rebate and dump me in the system? I hear that companies have employees who partake in that criminal behavior. Would you like to do right by me? If so, think of it this way: if I had a Staples credit card and was late for payment, you would require that I pay interest and penalties. Would you pay that to me as well? If not, I have an incredible network of business and personal associates who would be happy to take their business elsewhere on my recommendation!

I took in my computer for repairs after I received the blue screen of death. I paid the $69.99 for the diagnostic job. I was told all systems were fine and nothing was wrong with the computer. I had a disk that I made when I bought the computer as the instructions told me to make. They said they would fix it for another $200 to $250 or somewhere within that area, depending upon how long it took and I would have it back in two days and they would call me when I could pick up the machine.

I bought a Motorola modem at the store on Route 1 in Alexandria, VA. When we got home, we opened the box and tried to install the modem. Lo and behold, it did not work so I tried to return it a couple days later. When I got to the store, the manager discovered that the serial number on the box did not match the serial number on the actual modem. He explained they could not take it back. I complained. He told me to come back the next day when the higher up manager was there. I came back. The higher up manager checked the serial numbers and found they did not match. He told me they could not take it back. I asked him to call his boss (he tried), but told me his boss said he could not take it back.

First, I shipped the laptop for a repair of my NIC card. Two months later, my hard drive died because they messed with my SATA connector. Now, they admit to messing with my motherboard so now I cannot charge my laptop. To make matters worse, they also sent me the wrong charger of the laptop and had the audacity to charge me $30 for a new charger.

I sent my computer to one of your stores, where I purchased it from and have an account with. It was still under warranty. And at the time, it was running fine, but a little sluggish, so I wanted to clean it up. When I received it back, I was informed it was not running at all. I’m very displeased, and how is that possible when your people are supposed to be technicians? I’m very unsatisfied with the diagnostic that I received from your store. I demand a feedback as a loyal customer who has dealt with you for many years.

I asked Staples HR to send my last 2 pay checks to my home as I stopped working with them. It has been almost a year now and I have spent so much money on just making them several calls to send it to my home address. But every time I call them, they tell me they have sent it to the store. I told them I don’t live in that state but they don’t seem to understand that! I’m glad I don’t work there anymore!

I bought two cases of paper at Staples.com. I was supposed to get two $17 Visa gift cards. I got an email saying that I had returned the product and that they canceled my rebate cards. Bottom line, it took 4 different people, 3 different contact numbers and 45 minutes of wasted time to get a resolution. They never admitted that they made a mistake but were going to credit me $34 to my card. I’m very unhappy.

The rebate went to my work email address and would not let my home email address load. Somehow my account was set up to default at the work address. It took a long time to figure this out. The error message was too vague to specify what to correct.

Today, July 23, 2012, I contacted my local Staples, and told the person answering the phone I wanted to return a defective printer. She transferred me to another lady who was supposed to be a "tech". I explained I wanted to return a defective printer. She asked me when I purchased it. It was March, and she started to tell me no and she quickly recovered and said unless you have a warranty. I told her a 3 year, and she told me to bring it in. She said he would swap my computer with a replacement. I called her back and asked if she would swap my unused cartridges for the new ones I needed. She agreed as long as the packages hadn't been opened.

We purchased a new laptop and a new PC. The salesperson sold us two "support" agreements for two years each. Within 2 months, we had problems in downloading updates from Windows. We were given a number for Staples support to call 24/7 and told to bring the PC back to the store, which is a cost of time and driving. I took the computer back to the store. I was told just to forget about downloading Window updates as that is a constant problem, and just try again for 2-3 months.

Where is my rebate? I bought an Olympus Camera on May 8, 2012 and filed for my rebate of $25.00.

My 4-year old Dell computer crashed. Aaron at the 120th Street in Westminster, Colorado helped me with the purchase of a new HP laptop. All the software programs were installed. I had trouble with my QuickBooks files. Aaron spent special time with me and we figured out how to copy and restore my files on the new HP. He saved me hundreds of hours. I have relied on Staples for all my computer work and office supplies. It is terrific to be able to talk with the staff and trust that they know what they are talking about. Thank you, Aaron!

I paid $199 for a special one-year warranty on a laptop that I took in to get the firewall working. They said the warranty would include total repair of firewall that has been causing viruses to get into computer. Then they wanted more money after having it 3 days when they said I could fix first day I took it in. They said they would only refund $50 of my $199. I was upset so I just took it and have to find someone else to fix it and lost $199. I was ripped off big time.

Store # 0088 in Lancaster, CA 93536, associate ** - I took my laptop in because it would not boot up. They ran a diagnostic for $69.99 and said it was the motherboard and for an additional $300, they would replace it. I told them for $369.99 I would buy me a new laptop but he talked me into replacing the motherboard stating I would be able to keep my data. He sent the laptop off for the new motherboard and when it came back, they only replaced the hard drive and I lost all my data. I tried to tell them that $369.99 was way too much to replace a hard drive and that I should get a refund of the difference but he said shipping a laptop off for repair is a flat rate and there is no difference to refund. He was not upfront with this flat rate. When they discovered it was a hard drive and not a motherboard, why did I get a call asking me if I wanted to replace a hard drive for $369.99? Because I would have said no; I could have replaced it myself for $150 and kept my data.

I purchased a Toshiba laptop for my daughter who was going to college. I made it very clear that I wanted her to have the ability to bring it to any Staples to get it fixed in the event it broke down. The store manager (Wiggins Pass in Naples, FL) assured me that if I purchased the 3-year extended warranty for $289 (the laptop cost $600), she could get it fixed at any Staples anytime for three years after purchase. We brought the laptop in to be fixed because most internet sites would not load and the ones that did, loaded very slowly. The laptop is less than a year old. We were told that the laptop could not be looked at or repaired at the Staples store unless we paid for the service. We were lied to when we purchased the laptop and were treated miserably at the store.

Scanning the internet, I found a hard drive, Seagate Expansion 3TB External Hard Drive (item 921788, model STAY3000100), for $139.00. So I went to Staples locally and asked them to find the drive for me. They informed me that it was not in inventory or on the web. I returned to my office, downloaded the page, and showed it to their technicians; and I was told that the listing on the site was bogus and inaccurate and that I should not believe everything on the site.

I purchased a paper shredder from Staples (model SPL TXC 15A) about six weeks ago. After using it two times, it quit working! I called Staples and was informed that it only had a two-week warranty! Two weeks! Are they kidding? I was assured by the salesman that it was the "best" shredder Staples carried. I am very upset and feel that I have been scammed out of $150. I have worked in retail for over twenty years and have never heard of such poor customer service. I know that you cannot return an item after two weeks, but this product should have a warranty longer than two weeks. I am very disappointed in Staples and will never shop there again.

I purchased a tablet notebook (a laptop with a touch screen) in 2009 and the salesperson explained that the warranty that I purchased would cover spills and drops and that the company would provide a gift card of equal value as the laptop (at $1100) so I could purchase a new one in the store. He basically said if I had an accident, I would be able to get a new tablet notebook. I had an accident this year and contacted the warranty. They couldn't repair the laptop, so they sent me a new one. However, this one did not have the same touchscreen capabilities and is worth $300 less than the original price of my laptop. I asked the company for a tablet notebook or a digitizing tablet to make up for the functionality loss and the most they offered me was a gift card for the $800. The next few times got me a smaller offer of around $680.

I have not received my rebate yet; it's way overdue. I bought some computer papers, and I filled the rebate form and sent a copy to the Staples Rebate center. It's more than 5 months that I have not received my rebate.

I took my computer in for diagnostics. I paid the $69.99 fee and was told it was the hard drive. I bought the new hard drive and paid for repairs, $250.00. I was told it would take 10-12 days to be repaired. In the 16th day, we were notified that the problem wasn't actually the hard drive, but the motherboard instead. We were told that since it was a misdiagnosis problem, they would let us keep the new hard drive and repair the motherboard at no additional cost. Thirty days later, the computer was finally ready.

I went to 2 Staples to get the 27A cartridge, not on the shelf. I returned to the office and tried to order online. The site says "Not in Stock". I called Staples to order the 27A and was on the phone forever. The rep told me that there is no 27A but there is a 27X. I said my machine takes 27A. The rep took my order and said it had to be "Special Ordered". That was a Thursday and Tuesday I received a call telling me that I would have to Special Order the toner (Of course on Tuesday I am expecting to receive the toner in the mail.). How frustrating!

I saw Hammermill paper marked as $3 a ream, so I grabbed on and headed for the cashier. The cashier rang it up for $6 and I told the cashier that it was marked $3. He said, "Oh, to get the $3, you have to send in a rebate." Really, Staples? Really? You know that I'm not going to the trouble to send in a rebate for $2.50 because I'm going to waste half a buck mailing it in. So, you are chumping me out for the $3. It is a cynical ploy. Your description of yourself says a handy place to get office supplies. Well, having to come home and fill out a rebate form to get the offered price on a ream of paper is not handy. I have two words for you, Staples: Office Depot. That's where I'm buying my supplies from now on. I will not darken your door ever again! Find the MBA grad who thought this was a brilliant idea to suck a little more money out of the customer and kill him before he breeds.

I placed an online order with Staples and received an email acknowledgment that the order was received and processed for delivery the next day. After several days nothing was received, so I called the Staples’ help line. I was informed that the order had been cancelled. Discussion revealed that Staples had had a bad customer at the address that I provided, so they had proscribed the address. I informed Staples that this was very stupid of them because the address was a mailbox parcel receiving service with several thousand customers, so that in punishing one bad customer they had cut themselves off from several thousand customers. Furthermore, I was not impressed by the fact they had not informed me that they had cancelled order. Their response was that the party who had been proscribed had been informed at some unspecified time in the past that Staples would not ship to that address and that I should have known this. But did they inform all of the several thousand customers in addition to the one they did not like? There was uncertainty about what specific action had been taken.

I have made four purchases at Staples in the past two months. All the purchases were different (no two items were the same). When I got to the register, the price for each purchase was more than what was indicated on the shelf. The first two times, I thought it was my error. The third time, I brought the sales person back to check the price. They charged me the correct price. The fourth time (yesterday), I took a picture of the price on the shelf. The cashier said it was "only" a difference of 50 cents. I am beginning to think that this is Staples, MO. Has anyone else seen this? I find it hard to believe that this could happen four times in a row. The manager did not seem to be too worried about it.

On Monday, 4/30/12, I purchased 10 items from the Staples store in Grove City, Ohio at a total cost of $71.48. I paid for the purchases with two Staples coupon rebates ($6.51 and $28.80) that were going to expire 4/30/12 and paid for the balance of the bill with my charge card in the amount of $36.17. On Saturday, 5/6/12, I went into the same store. I purchased $169.18 in toner for my work printer. I then requested to return one of the items purchased five days earlier that cost $22.99 and to purchase three additional items that totaled $6.94. The sales clerk scanned my receipt from the 4/30/12 purchases and the system only showed a credit back in the amount of $10.26 plus tax. He requested a supervisor for assistance, who then got a manager.

I sent in my computer 3 times to get fixed by Staples’ warranty department since December 2011. The warranty was $350.00, I might add. They have sent me the same half fixed computer 3 times. The last time I had to call them to ask where it was after 3 weeks. After I asked for a warranty refund, nobody could tell me how much it would be, 10% off or about 20 bucks, whichever is less.

I have been an employee of Staples for over three years, and I have always received my annual scholarship. On February 20, 2012, I submitted all my paperwork like I do every year. I did this via email this year instead of faxing, because it is cheaper and easier (or so I thought). I did not get a reply back from Crosby Benefits. So on March 8, 2012, I sent another email to check on the status. Crosby Benefits has been unable to find my information and has denied my claim. I have been fighting with them ever since to get my award.

Taking advantage of a senior: My 70 year old mother decided she needed help with her finances. She went to Staples in Los Lunas, NM, store # 1104. They sold her a laptop $299, Peace of Mind membership $99, some sort of 2 yr warranty $99, Premiere PC setup (whatever that is) $99 and Quicken $29. She never picked up the computer. She called 5 hours later and they said they would take the computer back but everything else was non-refundable. Recap, she's out $300 with nothing to show for it but a costly learning experience. Lesson learned, don't shop at Staples!

In Sept. 2011, we purchased a computer network including new server, additional PC, laptop, printer, etc. Staples offered the whole package including monthly maintenance plan. It has been a nightmare. We have had problems with the PC since it was installed. It is crucial to our business that all sales people can properly use all computer functions - not 50%. We have been working with Staples (when our main tech actually gets back to us - problem with this is solved now but it took a trip to Staples tech service manager to make it happen). Last straw was after 4-5 full days (different weeks) of tech service in here working on computer then bouncing us back to tech service for a total of another maybe 20 - 22 hours.

I needed a charge cord for my computer. I needed it immediately due to a mandatory orientation that I had that day. I called Staples in DuBois, PA. They told me they had what I needed, but were closing in 35 minutes. I knew that it would take 30 to 35 minutes at a casual pace, so I flew! I called when I was about 5 minutes away to let them know that I'd be there right at closing. Since they had what I needed behind the counter, it would be a quick stop! They refused to remain open even till 6PM, which was their closing time! I spoke to a very rude "manager" named Debbie! I'll never go there again!

February 24, 2012, I ordered via Staples online an Apple iPad, Applecare Protection Plan and a Smart Cover. This was to be delivered to the local store on February 27, 2012 to pick up. I called the store only to be told it hadn't arrived. I called again the next day with the same results; however, the young man I spoke with started the process of tracing the shipment. I called Staples Business Depot support only to be told that once they find the product and it is returned to their warehouse, they will process a credit refund.

Today, March 10, 2012 at 6:30pm, I bought a PaintShop Pro X4 at 2100 88th Street Building C, North Bergen, NJ 07047. I will go tomorrow to see if I can get the software I purchased without any issues. I can't understand how I bought this program for $79.99 and the disc was not there. The store, I know, must have security and cameras in it. I pray they give me the software and assure me that there is no other situation like this in the future.

I bought an Acer laptop in December that offered a $100 Visa gift card when you send in your old laptop for recycling. The company handling the rebate was slow to supply me with the required shipping box, even after numerous e-mails and phone calls. When the card finally arrived (in early March), I discovered that it only had $70 on it, not the $100 advertised. The response from the company was that the amount had been reduced due to the "late arrival" of my old laptop, "as spelled out in the Terms and Conditions".

I went to Staples to get my computer fixed, because it wouldn't download Adobe flash player. They ended up erasing everything on my computer, saying they set it back to factory settings for $137.00. I brought the computer home, and now, not only does the flash player not work, but the CD ROM doesn't work either. My husband called them and they said the guy who worked on the computer no longer works there, and since he screwed things up, I could bring my computer back, and they’ll fix it. We did that. The computer still has the same problems, only now we also can't download anything. I will never deal with Staples again.

Staples protection plan - I've been waiting on a motherboard for almost 2 months with no success. I’ve spoken with several customer service center reps several times and spoke with Steve the evening supervisor twice and found him to be very difficult and hostile. Steve the supervisor gave me the number of a venture that was supposed to be ordering the motherboard, but when I spoke to the representative that orders the parts about my delivery status, he informed the company that he was not able to get the motherboard for me. I'm now at a lost and don’t know who can help me. Staples is where I brought my HP desktop, but I found out that the warranty company is with this outside company.

On 2/7/12, I took my computer in to be fixed. I was running slowly. I paid $70 to have the problem diagnosed. The man filling out the forms for me to leave the computer had no clue what he was doing, and got my name wrong, and email address wrong on the form. After several days I got a call from Randy, telling me the problem, and for me to call back if I wanted the work done. He left no number, so after calling 411, I was on the phone. I tried twice, but after being on hold for 10 minutes, I gave up and tried again. This time, only being on hold for 5 minutes, I got through, and was told Randy would call me. A week goes by, so I went to Staples to pick up the computer, figuring it should be done. Nothing had been done to it, and they left it out for Randy to start on at 10 o'clock the next day. 3 days later, Randy calls for the password to start the work. Today, I went in, figuring it would be done. Randy brings the computer out, turns it on, It boots up, and he asks if I want to try to browse with it.

rebate cards were already mailed out to **, the wrong address. It should be mailed to **. I cannot get any more response from Staples.

Alright, I'll try to keep this as short as possible, but on Feb. 17th, I saw a hard drive on walmart.com for $49 but given that I had reward rebates for staples and that they offer a price match guarantee, I went ahead and decided to go to staples.com and make the purchase of two hard drives. After chatting with the customer rep, she told me that the price match was approved but the credit card was denied and she asked if I had another card. I said no, and decided that since something was wrong with my card, I'll just forget about the purchase from staples. I called visa and got the hold that was put on off, and since my card was not charged from staples, I just went to Walmart and purchased the hard drive.

When asked about rebate and price on blank DVD, I was told, "I don't know, look in sales paper.” I tried to get a price match on DVD white paper sleeves were $12.99 but $5.88 at Wal-Mart. Connie said they never answer phone (called earlier got right through) and would need sales ad explained $5.88 was regular price. Over all, they are very rude unknowledgeable. I will never return to Staples again!

I purchased an Epson Artisan 810 in November of 2009 from Staples on High St in Mount Holly, NJ. The printer costs $249. Because of the purchase price, I also purchased a 2-year "extended" warranty that is offered. Last week, my printer jammed and now needs service. When I called the customer service line, they advised me that my warranty expired because the extended warranty runs concurrent with the manufacturer's warranty. I asked the associate if that was correct and shouldn't the extended warranty pick up where the manufacturer's warranty ends. He agreed and asked me to fax my receipt to him, which I did.

My HP laptop has been sent in for the same reason for repair and still is not working. The computer will not recharge the battery and will not work when plugged in to my house electricity. The first time it was sent back, stating that we needed to buy a new battery. We did and it still did not recharge and ran the battery down so that we could not use it. The repair company stated that the battery was no good, but the AC adapter was good. We received it back for the second time this morning and the work order stated that the battery was good (we sent in a new one), but the AC adapter was no good. I called late this afternoon and spoke to a rep and told him my story and didn't understand why it can't be fixed as this was going on since early December. He said they don't get a lot of complaints about this repair company and that it was not fixed the first time because my battery was no good and that the repair company doesn't have test batteries so they couldn't find out what was wrong until we sent in a new battery. I said, I was not bad at him, but that didn't sound quite right that they wouldn't have test batteries. His answer to me was "do you repair computers? So you don't know!".

I had received a $30 rebate card from Staples for purchasing a shredder. I used it to order phone batteries online from The Factory Outlet Store (1-866-537-7072) order #**. Then cancelled the order right after ordering because I found out they were the wrong size and was told that it would be credited back to my account. The amount was $23.30 and they gave me the transaction number of ** for crediting it back to my card and was told it was sent through 1/24/2012. It has not been credited back to my account and I cannot reach anyone by calling the Staples Rebate number.

I purchased tax software from Staples.com. I interpreted the promotion to be 'a combined purchase of select Quicken products and tax software with select sku's but not turbo tax'. There is no list anywhere on the site of qualifying sku's. I purchased H&R Block tax software and a case of copy paper. Since there was no list of qualifying sku's, I then proceeded to process the rebate online. Again, at no time was it ever made clear that there was a specific combination of select sku's needed to qualify.

On January 18, 2012, I purchased Norton Antivirus2012 software at the Staples Store, Location: Kendall Mall 8811 SW 107 Ave. Miami, Florida. On January 23, I returned to the Staples store to return the merchandise and get a store credit. Unfortunately, after I uninstalled the Norton 360 Antivirus from the computer, the new antivirus software failed to download properly. I did bring a copy of my receipt with me and was told by the store manager, Carlos, that I couldn't get a store credit because the package was opened. The package was opened because I was planning on downloading the newer version. I told the store manager that I had to open the package in order to know whether the product was good or not. Both the manager and the staff working at the front told me that the only thing that I could do was to exchange the product for the same one. I didn't want to take the risk of exchanging it for the same version just in case it didn't work. I asked if I could exchange the merchandise that I had for the Norton 360 version instead and the store manager said no because he had to abide by the policy and regulations.

The store will not accept any returns for any reason unless the item is returned within 14 days. This is incredibly frustrating. And it has deterred me from shopping at Staples. The sales managers won't even listen to the problems you're having or attempt to help you. They'll simply look at the receipt and tell you that you're stuck with the product. So if you're in the market for an electronic device--especially if it's an expensive item--avoid shopping at Staples.

I returned 10 cartridges on 12/4/2011 and purchased over $50 in HP toner when I returned the cartridges. I was supposed to receive double Staples Rewards and double Recycling Rewards (i.e. 20%) for each ink cartridge purchased and $4 for each cartridge returned per their Double Double promotion which was valid from 11/27/2011-12/17/11.

I just bought an item with a PRP added without my permission. I asked the vendor how much the item was. The tech guy told me it cost $20 something and comes with a 2-year warranty. I thought the item itself costs that much and comes with the warranty, when in fact I was paying $4.99 extra for that PRP. I did not realize this while at the store. I am going to the store tomorrow to get a refund or return it. Sleazy tactic!

I tried their UPS shipping service, but the package I wanted to ship needed a 2 inch by 2 foot long piece of tape to close the top flap down. The employee told me that if I wanted to tape it before shipping, I would need to buy a whole roll from them for $8.99. After telling him that I have shipped packages from other Staples locations before and they would tape the box lid without any hassle, he said that if I wanted him to tape it, he'd have to charge me $7 because "they don't give away free tape". I asked to speak to the manager, Neil. He walked over and told me the same thing. After telling the manager that I would file a complaint with the BBB, he just said "OK". So, I asked for his business card and walked out of the store with the package. I am extremely disappointed with this store's lack of concern and courtesy to their valued customers.

I bought an ink cartridge at Staples and when I went to install it in my printer less than 2 weeks later, I found that the ink was dry and not printing. I went back to Staples in Bethesda, MD and spoke with the manager who basically told me it wasn't their problem. He wouldn't exchange it and basically I had to eat up the worthless cartridge.

I received two notices that I had a reward. The second one was for $11 and the notice said I could l have my money mailed to me if I went on ***.com/***. I did this but was unable to find anything that told me how to do it. It looks like a big but not so funny joke.

Staples’ store manager called cops to shoo away a loyal customer family on Christmas Eve (NY, Richmond Hill on 12-24-2011).

I ordered a computer online. When I printed out my receipt, the price said $427.23. When I received the computer, the packing slip said $724.23. I checked my account, and it was charged for $724.23. I called Staples and told them my receipt said $427.23. After 5 phone calls, I was told that there was some kind of computer fluke, and I should have never been charged $427.23, because the computer was actually $699.99. The manager told me the best they could do was to give me $160.00 credit. I said that was unacceptable. I wanted charged what the receipt said ($427.23).

Staples was running a sale on an external hard drive. I checked store availability using the online tool and it said three of the stores near me had it fully in stock as opposed to low stock or no stock. I went to the store and discovered they had none in stock. They called around but none of the other stores nearby had it in stock even though the online tool continued to say it was in stock in all of these stores.

HP c4680 printer won't take 4"x6" glossy photo paper. No problem, I have extended warranty! Wrong. Staples warranty service said it is not their problem. As long as it takes plain paper, their warranty is worthless (12-21-12). I’m stuck with a bad printer—not photo-smart as listed. It’s an HP Photosmart c4680 model.

Due to ill mannered and arrogant staff, the experiences at my local Staples store have always been rather lousy at the Staples in Glen Cove, New York. This latest incident takes the cake.

I ordered a few things on the "CyberMonday" sale at Staples (new desk, desk chair, filing cabinet, etc). I got a phone call the next day telling me one of the things (desk chair) is not in stock, so they refunded my card (no word of it on the site while buying it, in fact, it said in stock). So I said fine, I'll buy another chair. Then on the date of delivery, they sent one 60-year old man with only the filing cabinet (which weighed almost 20lbs, but he seemed to be struggling to even lift that so I had to help him).

In April of this year (2011), I purchased an HP 8500A Premium all in one printer. I am not a heavy user, so after three months, I had only gone through 500 sheets of paper, at which point, the printer became erratic in operation, then progressed to completely nonfunctional. So I took it back to Staples to allow the Easytech to test it and determine what action to take. The final decision was to replace the unit with a "new" one. I received a reconditioned work head to replace the nearly brand new unit I turned in.

On Nov. 15th, I called the local Staples store in Grants Pass Oregon as I wanted to purchase a Zoom 5341 Docsis 3.0 cable modem. I spoke with Zach and he said they did have three in stock and would hold one for me. I went into the store later in the day, and the person at the counter looked around and said they didn't have any in the store. I related what Zach told me, he went and talked to Zach, and said they did not have that item. (Very frustrating! ) This morning I called the store again, the tech said "Yes" they do have them in stock. This is very poor customer service! I will share with other people my experience at your store!

A laptop cable and stick were purchased with no cashier reminder of the absurdly short window of return with 14 days. Upon trying to return the items, the cashier said I was beyond the time limit and would have to contact the company directly. I asked for the manager, who pleaded helplessness due to mandates from above and could no longer do an override. He said if I went to the company they would refuse return and only send me back to Staples. I told him that it was deceptive to have their cashiers refer the return customers to the manufacturers when they knew it was useless. He was clearly embarrassed.

This is an inquiry, not a complaint. I bought a shredder at Staples in Palm Coast, and submitted the rebate form as required, Easy Rebate Number: ** on 09-02-2011. After the required term of 4 to 6 weeks, I have not yet received the rebate ($10.00). As it is now November 11th, I am inquiring about the rebate due to me. I have noticed a change in your rebate mechanism and have had similar problems with other rebates as they also changed their service. It usually boils down to a few data entry clerks sending the rebate to a friend or relative for the cash involved.

We have had a recurring problem with receiving our staples bill here at our office. Every time this happens (which is more often than not) we end up getting a late fee on the next bill because we didn't pay the bill on time. The only company that we have this problem with is Staples. We receive every other bill on on time here. I find it very peculiar that since I've been working here (the past 4 years), I've had this problem with Staples not sending us our bill and them saying that it was sent.

This a caution to future customers about purchasing software at Staples. I purchased a copy of MacKeeper Website. When I opened the box at home, I discovered the user manual was nothing more than a stapled Xerox copy with screen shots so blurry that they were almost unreadable in many areas. I never opened the CD itself that was in the box. Then I went online and discovered the product had been discontinued, and no online user manual was available. None of this information was disclosed to me at the time of purchase.

I bought an Epson Work Horse 635, had a technician install it and paid my money. Installation was not good. They told me to go to Epson for help. I called numerous times, either I lost connection with them, or calls were never returned. The technician said that he was not familiar with Epson. I called the company for help. The manager Jim explained the situation but never got back to me. I will never use this store again. Nice in store that sells, take your money and poor service after that. Too much of passing the buck. I'm very disappointed! I will wind up going to a computer store else were to get the situation fixed. There are many problems after the technician left. He tried to get my wife's computer linked to mine, now both are messed up. I bought the Epson product at Kingman Staples store in Arizona.

In November 2008, I purchased an HP 6305 printer from Staples for $200. I was told that if I purchased an extended two-year additional warranty, I could exchange the printer within the three years. In October 2011, I returned to the Staples Goodyear store for a replacement, since the printer would not function anymore. I was then informed that the two-year additional warranty was not additional to the one-year manufacturer's warranty, but was for a total period of two years - very different from what I was told at the time of the purchase. I specifically wrote on my file for the printer that I paid for a full three-year warranty. The GM of the store would not assist me in any way other than to offer me a credit of $50 toward their most expensive (and unnecessary) $300 HP printer. I emailed Staples Corporate to complain of the situation, and a Scott ** from the office of the "president" turned down my claim and offered no remedy. I will never purchase anything again from Staples, and have told my entire community not to use Staples.

On the evening of 20 Oct 11, I went to Staples on Coney Island Avenue here in Brooklyn with the intention of purchasing a bag for my computer. I noticed a bag for $79.99 and took it up to the register. The bag rung up at $139.99, at which point, I stopped the cashier and informed her of the correct price according to the shelf where the bag was found. I then went to the back of store where bag was found and brought the price tag for the cashier. I also informed her that there were several of the same type of bag on that shelf as well.

I brought my desktop computer for a PC tuneup. I was told I needed more memory and the tech would install it for a fee. I paid for the additional 2g of memory and the service, as well as for the tune up. I called the next day before making the 15 mile trip. I was told that it was fixed and ready. I got there and when the tech so proudly showed me how well it was running, it was worse than before. They told me to come back in a few hours. Luckily, I had errands to run. I came back and was told they were too busy to work on it. I left again and repeated the process the next day. I was told it was fixed. When I got there, it was not fixed. I waited two hours while it was being worked on. Still, it was not fixed. I got a refund but it was still not fixed. I got home, started the PC, and it was worse than when I brought it in.

Approximately three months ago, I purchased a $400.00 chair from Staples and was offered a 3 year return policy which I also purchased. Today, the chair broke, so I loaded it in my truck and brought it to the store. I was informed that I had to call an 800 number and wait for a gift card in the mail. This leaves me conducted my day to day business with half of a broken chair for the next few weeks, while I wait for Staples to mail me a gift card. I received terrible customer service in the store from two uninformed employees and one uninterested manager.

I am completely disgusted with Staples’ "easy" rebate offers. A couple of years ago, I had to buy a laptop for my church position. I was talked into buying the printer as well (even though I really didn't need it) because with the awesome rebate, I would be getting the printer super cheap. I bought it, filled out paper work, mailed the receipt and UPC code and waited. Then, I got word back that "sorry, you don't get a rebate because you sent the wrong thing."

I purchased an HP laptop in the store. The salesman also sold me a two-year extend service plan by stating that it definitely covered the battery. It has been a year and a half, the battery quit and they refused to honor it. They said that their employee was mistaken. I was left to purchase a battery online (not from Staples). I intend to shop for another laptop and, this time, record what the salesman says. Then, I plan to take the recording to the state attorney general with "bait and switch" complaint. I think that Staples has a company policy to suggest the employees to lie to their customers.

I drove to Staples yesterday to pick up ink for my printer and it wasn't in. I asked the associate when it would be in stock and he could not tell me after I waited 10 minutes. He told me of two other places I might be able to purchase it. I called those two places and they don't carry it. This morning, I called and spoke to Andrew and asked if they had my ink and if not, when would it arrive? He told me about some other ink they had that was not the ink for my printer and could not tell me when my ink would arrive at the store. I even told him my copier name - Brother MFC 210C. I said I need the cyan color and he could not help me. Two different associates have been unable to tell me when my ink will arrive. I do my business from home and rely on ink almost every day. I will have to search another store in another city for my ink!

I went into a Staples store on a Thursday to buy a laptop for school. I found the one I wanted, but the store was currently out of stock and by the time the next shipment of them comes in, their current sale would be over. So the person assisting me ordered one from another store nearby and told me it would be delivered to the store on Saturday and I could pick it up. Saturday came and I called the store to see if it came. The person told me that they don't get any shipments on Saturday and that the person who helped me should not have ever told me that; but he told me it was shipped out from the other store the day before and will definitely be in on Monday. Well, it's Monday and I called, and no it's not in. Now, I am seriously considering canceling my order or demanding some sort of compensation.

Me and my husband purchased two dell laptops, two extended full coverage warranties and one HP printer with extended warranty for a total price of $2243.46 on 3/28/10. One of laptops had issue with the power cord not charging the battery and the camera would not work. I took the computer to Staples and talked to CP tech, who advised me to download my pictures, backup my data then call the warranty inc. and register it and send it off for repair. When I called them (First off, my name is Jane **. They registered it as Jean **) and went the process of explaining the cam and power plug socket was lose and not connecting to power cord, 2 days later FedEx brought me the box to send it back in with an issue report to fill out.

The customer service was so bad. After spending $1,200.00 on two laptops, she just brushed me off. She was not willing to help.

They almost sold me a laptop computer in an unsealed box. They tried to sell it to me as new. The manager said it was a returned item and didn't know why it was returned. He said he didn't notice it was not sealed! I caught it at the register.

I went into the store and bought (5) five ink cartridges, $125.00. I tried to return $2.79 BIC wite-out. I was told that because I didn't have my receipt (I turned it in months ago with my expense report), the computer showed 0 credit price. The cocky, know-it-all manager, more than less, gave me the "sorry Charlie" story. This is not the first time his big shot attitude has been shared with a customer. In December, he didn't make an effort to help find a Kindle, the other store at I-96 and 28th street did.

I ordered 2 hard drives (7x6x2) online on two different dates: One in November of 2010 and the second on 8/29/11. Both hard drives were packaged in a huge box (6x12x91/2) without any cushioning whatsoever. The hard drives were free to move around in the box, hitting the cardboard box edges since there was no Styrofoam or plastic cushioning whatsoever. Since a hard drive is fragile and breaks easily, I would never accept a delivery packaged so poorly. The first time this happened, I alerted Staples of the problem and had another one sent out. It came in a same size box with one insert of a plastic bubble which still allowed hard drive to move around in an oversized box they sent it in. I kept the hard drive.

I ordered a $100 item. I placed the appropriate form on my door on a Thursday, August 25 for delivery. Online I read that the box could not be delivered and would be delivered the next day. Again, I put the suggested form on the door on Friday, this time on the outside storm door with magic marker stating "please leave the box" with my signature.

I purchased an extended warranty on my computer from Staples for my Acer Laptop.

I purchased two laptop cooling mats on July 07, 2011. They did not have any in store so I prepaid. They said that I would get a call on July 12th when the shipment comes in. There was no phone call so I called. I was informed that the mats were still not in and that I would be called 'next week'. Still, no call so I called again on July 22nd.

On July 15th, I presented an internet coupon to the cashier who was unable to scan the promotional coupon. The manager was called and she informed me that the coupon was a mistake. I explained that I had met all the requirements to use the coupon and that I had traveled several miles just to be able to use it. I had not received any emails indicating a mistake. The manager basically stated that it was too bad and I left the store without making any purchase.

On 7/03/11, I purchased a CD called Adams Contractor Forms. When I loaded it on my computer, I found out it was only able to write on the forms and there's no way could you save your work.