Sam's Club Reviews

Had to contact Sam's CEO to get reimbursed for the wheel damage. The issue is now resolved.

I have RECORDED ALL CALLS FOR ANYONE INTERESTED IN HEARING HOW INEPT SAM’S CUSTOMER SERVICE DEPT IS. I’m a on my 10th call to Sam’s Club customer service re: this order. I have been disconnected twice, once by Alexis, and once by Sherry. I have been given MISINFORMATION SEVERAL TIMES and I have the recordings to prove everything I’m saying. It was our first order with Sam’s, we signed up online for a membership and paid. Then we placed an online order for a trampoline and the system took the Billing address as the Ship To address (even though I put the default address as the correct shipping address). I placed The ORIGINAL call to change the address 12 mins after the order was placed, the website clearly says “You have 1 hour to call and change the order before it’s too late.”

I have contacted my local Sam's Club to ask why they quit stocking Nonni's Biscottis. I have been told that Corporate make these decisions. They also told me to contact Corporate direct. I contacted Corporate and was told by them that the local Sam's Club takes care of these matters. This has to be the worse company that I have ever seen for customer service. I need to consider joining Costco in the future.

I placed a order for several products on July 31. After a week when nothing had arrived, I called customer service. The representative told me that the products had been damaged in shipping and were on their way back to Sam's Club. After almost an hour she successfully processed a replacement order which she said would be delivered on Friday 10th or Saturday August 11th. Finally on Monday 13th, 5 of the 6 products arrived. I logged onto Samsclub.com and discovered that the 6th product had had a label created but had never been handed over to FedEx. I called Sam's Club straight away and after a lengthy period of deteriorating conversation, the representative said that she would escalate the issue to a back office team.

I ordered a TV from Sam's online and it was to be delivered today. The truck had the wrong TV so I called customer service and they told me that they had knowingly sent a different TV because the one I ordered was out of stock (listed for $300 less than the item I ordered). I received no calls prior to the delivery. They just sent me the wrong item and I guess hoped because it was a bigger brand name that I would be pleased with it, despite it being a much inferior product. I have never had any experience this poor ordering items online. They offered a refund and nothing else at the end of all of this. This could have been handled the day after the order had they just called me.

I hope this message finds you and your family well. I am reaching out to you because I am in a state of confusion after working with Sam's Club Credit Card division. I have heard great things about you and I have been a member of your company for the past 4 years and have recommended your services to countless small businesses. I am requesting your assistance as this event is not what I have come to expect in terms of quality and outcome from your company's products. I'm hoping we can work together to resolve this as amicable as possible.

On 10/7/2017, I purchased 4 new tires at club 18-8160. Now, about 10 months later, I went to a different Sam's club near my home (club 06651), and they said that my vehicle is too rusty to safely lift the vehicle to rotate the tires. Sam's club won't to stand behind their poor decision to install 90,000 mile warranty tires on a car that won't be able to get one tenth of the mileage warranty. If they would have told me that my vehicle was too rusty, I wouldn't have purchased new tires. Sam's won't reimburse me for any of my out-of-pocket expenses. It looks like Sam's just wants to make the sale, and forget about the customer.

Bought a Diamond ring for my wife with a 7 year warranty in 2013. Now in 2018, it needs a repair, but since I don't have my transaction number (I have everything else though) I'm being told that there's nothing that can be done. Feeling ripped off.

My account was in good standing. They allowed an unauthorized user to cancel my account and then they confiscated my cash back. I was the cardholder and they refused to give me my cash back under any circumstances. Customer service is terrible and most communication was bad at best.

I paid $200 for a battery and tire rotation. When I went to pick up car the power steering was disabled because the connection to the battery was broken by a Sam’s employee. Now I have to bring it to a repair shop, miss work and out of more money. The Sam’s manager says they will reimburse me up to $250 of the cost, then I need to go through their insurance department. Well I paid for the battery and could not move my car, So why do I need to wait for the insurance department? The repair bill should be paid in full as I give it to them. I am also out of transportation for who knows how long until it is fixed.

I have a complaint about action of local manager Athens, GA. Over the last two months I sent 4 emails to "Sam's Club Help Center". I received an incident number: ** and there was no follow up. I feel that we are treated badly by Sam's. We are a member for over 10 years with more than $70,000 in sales. Please bring this issue up to CEO; Your Sam's Club Help Center is ineffective and is probably in need of an internal review and management replacement.

The nearest Sam's is thirty minutes from me. It was advertised as the best place to buy in bulk for a family. I saved money at my local place (Kroger) but wasted money on the membership and the lack of sale items. Why would anyone spend $45 a year on a membership to something that has high prices? Used my card once. I wish I could get my money back. Frozen bulk vegetables are twice as high as any other place near me, it's over crowded, most of the clothing is poor quality. I'm chalking it up to a bad decision that I'll never repeat.

Dealing with Samsclub.com has been a nightmare! We ordered a sectional and 4 mattresses which were suppose to be 2 day shipping but because items were not in stock it was going to take up to a month to receive so I cancelled my order. The lady from Sam's Club said, "It wouldn't be a problem," that nothing had left the warehouse (because it wasn't in stock) and I would receive my refund of $1400 within 3 to 5 business days. On the 3rd day instead of getting my refund I start receiving the mattresses and bed frames that I had cancelled. I called Sam's Club to inform them (which they were unaware of) at which point they start holding my money until they receive all of their merchandise back. The merchandise they didn't even know they were sending me. I have called Sam's Club 16 times now to try and resolve this problem (and it has became a big problem.)

Ordered 4 tires during Sam's 4th of July sale online. Not given the opportunity to pay online when ordering, just said I would be contacted when the tires were received at my local store. My tires arrived a couple of days later after the sale had ended. Went to store for installation and was told I had to pay full price because the tires had to be paid for during the sale not just ordered. At no time during the ordering process was this indicated, but on the receipt that I printed after ordering there was a statement in fine print that said it needed to be paid during the promotion. Why would I be able to order tires online and then have to go to the store to pay and then have to go back to the store for installation when the tires arrived? Totally deceptive practice.

Don't bother with free Plus Member shipping. It may seem like a great idea to use your free plus member benefit and have items shipped... it isn't a great idea. Head to the store or use someone with experience like Amazon. I ordered 3 items recently and chose to have them shipped because I didn't need them for a week or so. When the box showed up only one of my items was inside. The box said it weighed 24.85 but when I picked it up from FedEx it weighed 3.70 pounds. They also tried to tell me that three large items fit inside a 13x11x8 box. One item fit inside. Dealing with their chat to get my items or a refund was absolutely horrible and ridiculous. Them telling me that they would refund the items as a "courtesy" and implying that I really did receive them is horrible customer service.

Store manager did not let me return an iPad Pro because she did not understand her own return policy and she insisted iPads were cellular devices that needed to be returned within 14 days. (This iPad was not a cellular device and could be returned within 90 days.) Despite all my efforts to explain to her, she kept ignoring me and going to the next customer, which was really rude especially considering how polite I was being.

Bought ground beef & the package weight said 5lbs 12 ounces. When I got home and divided into portions for the freezer the weight was 4lbs 12 ounces. I have a very reliable scale so I know this was correct. Called the meat department & they could care less. Basically told me their scale is correct. Made no effort to make it right.

I have bought 2 Samsung Galaxy Tab As from Sam's Club and 3 of them have been defective. Twice there were verticle lines on the displays and one drops the internet connection and has to be restarted 5 or 10 times a day. Based on this, I believe that Sam's Club is selling factory seconds. Another tablet from a different source does not have either of these problems.

At Sam's Club, sat down after cleaning table off with hand sanitizer out of my own bottle and napkins watching supervisor with Karen at a dirty table also talking about personal life. Food was greasy and uncooked. Tea was old and lemonade was water. Both me and my daughter got sick an hour later. Jodi manager for corporate needs to come and get better management for Lincoln NE South Sam's. Pizza was limp. I have never been there and it was this bad and all this on Father's Day even 6/17/2018. I asked 1 team member why it was so bad and poor guy said it's been getting worse since last year.

This has been the worst experience I ever had ordering online! I placed an order to be picked up in one of the clubs in another state, so a family member can pick it up for me. The website does not give you the option to pay for it before pick up. The huge issue if you are outside the state or city, no one in your family can get what they need.

I ordered a special order tire online for in store pickup. Said 3 to 5 days. I ordered all 4 of my tires this way previously and had no problem. One of my tires has a bubble in it and I am unable to drive it safely. I wanted to keep with the same tire since I am unable to afford all new tires. And they are in good condition otherwise. On day 5 I call to inquire about the location of my tire and cannot get through to the club. Was to pick the tire up at. So I call online order support and was on hold for 12 minutes before talking to a person. He said he was going to call me. The club put me on hold and after a few minutes someone else picked up the line and the customer service rep was gone. After a few minutes talking to the new guy I realized that this was the wrong Sam's Club. So I called online support back had another 12 minute wait. Talked to a lady who basically said she can not help me and I need to call my Sam's Club.

I enjoy going to Walmart and Sam's Club because if I need any help at all there's always someone there to answer any questions that I may have. I find the prices reasonable and in most instances hard to beat.

Love the selections, prices and never had problem w/ employees. Only negative thing is I see something I want and if I don't purchase it then, it won't be available next visit (even same week).

All in all my last Sam's Club purchase went well. But their customer service sucked. It seems like me asking them to fix their overcharge was a hassle. Part of the issue was the CSR didn't speak fluent English making the whole ordeal that much more difficult. Came to find out that said CSR spoke perfect English and was screwing around with us. Fortunately, management was helpful and apologetic.

Can get great deals on things I need at Sam's Club. This is important as I live on Social Security. Just wish the Plus membership was not so expensive, but the additional discounts help.

I stopped shopping at Sam's Club due to the check out cashier's sales pitches and offer questions. It was extremely annoying and rude. It's only obvious Sam's Club is desperately try to milk as much money from customers as they possibly can. It's not enough that we are purchasing items, but the cashiers molest customers with offers and sales pitches, too? I strongly resented it and it took every bit of strength for me not to let the cashiers have it. It is so annoying. But I know the checkers are told by employers to harass the customers this way. Gone are the days when customers were treated with appreciation for shopping at stores. Sam's Club employees don't seem like friendly human beings. Instead I feel like they are wishing they could rob the customers any way they can.

My biggest issue with this store is that they don't have a fitting room. Why sell clothing if your customers can't try it on? I found 4 different swimsuits that I wanted to try on and I knew they didn't have a fitting room so I asked if it was possible that I use the family restroom to try them on. She tells me no. I would have to purchase them all and then bring back what does not fit. They are $30 a piece!!! Do I look like I'm made of money? What kind of nonsense is that?! So needless to say I handed over all the sizes that I had and walked out. For a store that requires a membership to shop there you would think that they would accommodate their customers a bit better. Get it together Sam's! (Holland, Ohio)

I like the clothes has Quality & good price! It's convenience to eat and sit down. Most important I feel safe. When I drive they check my wheel and they honest unlike the dealer. I asked them why I have yellow light they said, "Will cost you $500." I'm serious! I couldn't believe it. Sam's Club did not cost me any.

I love Sam's. I shop and find all the things that I need and also some new ones that usually end up on my weekly list. Love their products, the prices are good, and I also get gas when I shop.

Too many carts in the way while people eat free samples. Too much show and tell. Boxes for purchase are junk. People checking full carts waste time. They can't check everything in carts. Their script answer is to make sure I got everything I wanted. They have no idea what I wanted. Best place for food is at Publix were they really do help. Clothing is best at Stein Mart were prices are great and store is a pleasure to shop in without all the clutter.

I usually shop at samsclub.com, which is great; however, customer service varies from awful to great, depending on staff available. Example, you come in to pick up your order and are referred to the kiosk, which is nonexistent or has been moved. But overall most experiences are okay.

I purchased a gas grill. I paid almost $200 to have it assembled and delivered to my home. Naturally, I expected a brand new grill. What they did was just bring the old, nasty, floor model to my home. I was not present when they delivered it, so I could not refuse it. When I wrote to the store and even called them, they REFUSED to get me a new, out of the box, grill and were of no help whatsoever. Sam’s Club is horrible, STAY AWAY if you value your money.

After walking into a local Sam's Club I was looking to purchase a printer and came across a model that had been marked down. The item was sold out at this location but the store searched the local market and found one in stock at a store about 30 minutes away. I called the store to confirm they had it and they offered to hold it for me since I was on my way over. When I went to check out the price was substantially higher and I alerted them that the item was marked down and told them what had happened at the other store. They promptly told me that it did not matter and that was that store's price.

After few hours after posting the review here and Sams Club online, I was contacted by the manager of my local Sams Club, Mr. Robert **. I met him in the Club and he fixed it right away, politely explained to me how it could happen and making sure everything was fixed and made sure I walked away happy. Thank you Mr. **.

I ordered 15 rolls of Shrink Wrap from Sam's Club for a Feed the Hungry Charity Event. The stated delivery date was well before the event. Four days later, I received a notice from FedEx stating that my 2 items were on their way. I called Sam's Club to find out where the other 13 rolls were. They "investigated" and found out that they (Sam's Club) had incorrectly filled the order. I explained very clearly during my hour phone call that I needed all 15 rolls within the next two days. They said they would fix it and I would hear back from them. I frantically searched all online suppliers but none were able to meet the two day turnaround. I heard nothing back from Sam's Club all day... Then I received a notification from FedEx that the missing 13 items were at their facility being packaged for shipment.

Do not believe the "White Glove" shipping claim. The company that Sam's Club uses (MDX, Ryder) for shipping your furniture uses an automated scheduling system that provides you with a time that is convenient for them. I never was able to receive my furniture because I could not get a time scheduled. Even when I got close to a time I could be there to receive my product they were unwilling to wait 10 minutes for me to get home. Terribly frustrating if you work! I spent time calling all of the phone numbers I could find to get scheduled, which resulted in being transferred to automated phone messages.

On Saturday April 14th, 2018 we were getting ready to attend our grandsons’ baseball game when we noticed we had a flat. I thought I could fix to get to the ballgame. Unfortunately, the hole was too big to plug, so I called our local Sam’s Club to see if I could get an appointment. I was told it was first-come-first-served, so I proceeded to the store.

So I previously reviewed a mattress from here. It was my only purchase from Sam's. I made sure my profile was set up to NOT auto-renew. Guess what? They charged my account 45.00! My option to get my money back is drive 45 min to store, get a gift card that can be used at Walmart or Sam's only or get this... wait 8 to 10 WEEKS to get my cash back!! They had and have no right to my money. I am curious as to how many others have been screwed like this.

Once again, I win an auction item and it isn't received. I fill out the Sam's Club online order issue form and get a confirm w/ a reference number. The usual happens - no one ever does anything about it and no one responds to follow-ups. Don't bother with online chat assistance after 5 p.m. (maybe even before 5), I'm pretty sure those working are overseas (by the language used). No help whatsoever. In the recent past, I've been asked for inappropriate info. for a customer service request (such as date of birth). WTH? I also had a charge on my account that was never made - and I suspect they had a data breach that was never reported. I'm very concerned about what's happening to Sam's Club and think I need to quit ordering online from Sam's. NO WONDER THEY ARE CLOSING A BUNCH OF STORES...terrible. A good business model run straight into the ground.

I am a plus member, pay the additional membership cost. They offer free flat tire repair. I had a tire that would lose air after a week or so. Took to Sam's Club for repair, they informed me the wheel needed cleaned as was losing air along the bead. Upon removing tire from the wheel they notice an old patch inside tire. Now they decide it is unsafe to reinstall the wheel on the rim. Want me to buy a new tire because the tire I own had a tire patch. They put my spare on. I let the store, took my wheel & tire that Sam's removed but wouldn't reinstall to another tire dealer. They installed with no questions. I had to pay the mount & balance. I have taken numerous tires which mostly were purchased at Sam's Club in for tire repair...they never agree to fix as they state when selling you a membership. Only want to sell you a new tire or set if all wheel drive. I would never purchase another tire or membership from Sam's Club.

Aurora CO Sams Club: I am 100% disappointed in the customer service I received this evening. I speak to someone stating my membership had expired, she had told me because of the circumstances I could do a one day pass... Then I could renew my membership, I wish I would have gotten her name because she was very helpful and polite. However, I go to purchase one item and in line told the cashier what the lady I spoke to had said. She greeted me, smiling, just happy. The cashier had said okay she may need an override, has a lady nearby and calls her over... We told her I was just wanting one item and that I was doing a one day pass. She rudely responds "who told you that" and then takes me to stand in line at the service desk, (after I had been standing in line already before) she goes to a lady at the desk and is telling her the situation and is then yelling across to me IN FRONT of all the customers.

This experience was a disaster. The product is okay. The problem I had was with Sam's Club. The first file cabinet delivered was badly damaged on the back side from the top to the bottom, even though the packaging did not give any indication of this. Once I tried to return the item I had to make at least 10 phone calls to the Sam's Club call center. I was promised that they would email me detailed information about the pickup of the damaged product and the delivery of the new product. But that never happened. The day before expected delivery, FedEx showed up saying that I had called them for a pickup. I had not, but I asked them if Sam's Club had ordered a pickup. They said no, and they had no idea of the item to be picked up or where it was going.

Sam’s Club customer service is absolutely the worst customer service I have ever experienced. All I got was a runaround, Lied about how my problem would be handled. And my questions were never answered. I feel completely ripped off shopping at the store and will never shop there again.

I was looking for a Lego themed cake. I checked the huge book and asked a woman in the bakery if there were any. She said there's a lot of stuff in there and didn't even bother to help me. Moments later I noticed a worker arrives for her shift. She saw me looking thru the book and asked me if I needed help. Let me tell you she was so helpful. Turns out there wasn't any LEGO theme but helped me create a sprinkled cake that had the LEGO colors on it. She went above and beyond in my opinion. At the end I asked her name. It is Stacy, she even said she would come in a little early to decorate my cake so that it would be the way we imagined. She was very courteous, helpful, kind, knowledgeable and friendly. My son loved his cake!!! I will return again because of her.

The interest is exceptionally high, but I pay the card off the same month we use it so that wasn’t a deterrent. I was told you can only get rewards points to use at the end of the year, I received emails that a check would be coming x 3 months. Of course it didn’t come. I called the CC people several times. Each time they would give me another date, today they tell me again it’s a month down the line. All other reputable CC let you use their rewards programs as you gather enough points. This one terrible. I’m beginning to believe it’s a scam altogether.

Sam's # ** for William and for Judith member since 1991. We buy a lot from pharmacy due to my poor health. We were very happy with Naperville, IL Sam's services. Donny also pharmacy staff for the most part is great! However, since the store is closing, today, after opening after lunch hour closing, 8 people in line, plus unknown # on phone, waiting. Amada doing a great job. Male pharmacist sat on his hands. Need more help. Naperville store closed, could of used some of that staff. Our family member since the store. All of staff great but male not helping at all! Amanda also doing a great job. We dont understand why Sam's closed a busy store like Naperville!

They absolutely do NOT care about their customers! There is a reason Sam's is losing all their customers to Costco. Think twice before joining their club. They don't stand behind their products, they allow salespeople to hound you, and they allow their employees to talk down to you. I will never go to another Sam's.

They didn't fill second my order because someone called out at 04:00, but they wouldn't cancel it or provide me with proof that I wouldn’t be charged. The associate had me walking around the store at full speed just so she could show me it wasn't filled. She could have just filled the order... just saying. I am 7 months pregnant. Was having a hard time keeping up with her pace. If someone called out at 0400... my order was supposed to be filled by 09:00. I was there at noon which left them plenty of time to fill it. When I asked for a receipt that said it was cancelled, she said there was no proof that she could give me. I didn't buy it so I called corporate. They said they would tell her how to cancel it.

Attention all lawyers. Want a nice class-action against SAM's? Here is how. Buy any Member's Mark (SAM's private label) chicken product and look at the stated weight. Bring the product home, and remove the diaper under the chicken saturated with water, and weigh it yourself. You will find an 8 lb package of chicken weighs about 6 lbs.

The problem at Walmart was resolved. "Tactics Regarding Purchase At Walmart."........Everyone at Walmart were very helpful & professional.

I have been a member of Sam's for at least two decades and have been very pleased. Sam's has been going downhill for a while now. I was in there today and the frozen food was a mess with empty boxes and out of the basics like broccoli. The only brand they want to carry is their own, Member's Mark. I could not find the better brands at all. Sad to see this happen. I need to find a better place to shop.

I was pushed into signing up at Sam's club. They would not leave me alone and kept saying my rate would be lower and that I would be getting a $75 gift card just for signing up!! I finally signed up just to make them leave me alone and hey.. who wouldnt sign up for a lower rate. I've had about 3 bills from them now and all 3 are higher rates than what I had before!! I also never received my gift card! This place is a scam! I can't even get ahold of customer service. They put me on hold and never come back!! STAY AWAY FROM THIS SO CALLED BUSINESS! THEY ARE OUT TO STEAL YOUR MONEY!

(Pergola with Installation) This order has been Fouled Up since the beginning! Not really, the easy part was placing the order and them taking my money. After that, it went to hell in a handbasket! 29 Jan 18, got "Order Shipped" notification with Tracking: ** (YRC Freight). 30 Jan 18; YRC website indicates delivery on 2 Feb 18 Between 0800 and 1200. 1 Feb 18 get email from Go Configure (Installation Team) indicating 17 Feb installation appt. Base on this info, (item would sit for over 2 weeks prior to installation) I contacted customer service at Sam's Club.

I have a Sam's Club credit line and never have missed a payment with them. Always pay more than min. payment and just received a letter saying they decreased my credit amount... Only thing I have on my credit score is medical bills. I'm disabled and cannot meet my 20% that my BCBS won't pay is what's on my credit. Just don't seem right.

I've been a member of Sam's Club since the 80's and for the most part have been satisfied. In the last 10 years I've seen the quality of customer service at Sam's dwindle. It wasn't till I joined Costco that where my eyes were opened, especially at the check out isles. Sam's really doesn't seem to care how many people are in line or how slow the lines are moving... But when you go to Costco they have at least 2 employees working each checkout line and it moves fast. The Costco employees are friendly and helpful also. I would have thought that Sam's would have copied Costco's model at the checkout. It got to when I went to Sam's Club and standing in those slow moving lines I would get stressed out. It's not a matter of selection or pricing at Sam's... It's their poor customer service which continues to get worse. I doubt I will be renewing my membership.

I have been a Sam's Club member for over 5 years. I was very excited to get the sale flyer they sent out before Christmas this year. I ordered a 75 inch Samsung TV from Sam's Club Online for their Nov 11, 2017 special sale. My charge card was not charged until Nov 21, 2017 when it finally left the warehouse. That was the only thing positive about this transaction. I was disappointed by the lag time between the order and the actual shipping. We needed the TV for a huge party on Dec 2 and I was trying to find if the item would arrive on time. I thought I had left plenty of time to reasonably get a TV from a good sale. I could not reach anyone to tell me. The customer service phone number was not working and the voice menu system kept hanging up. Really, in the middle of busy Christmas shopping season, the phone lines don't work? I had to physically go to Sam's Club to talk to their customer service.

On 1-21-2018 I took my son to Sam's to buy a TurboTax. He had a 15 dollar coupon on his cell phone. Your manager at first debated the discount then she said very loudly that she thought this was a scam. My son asked if she thought he was trying to scam her, he did not want the TurboTax. She said she would give him the rebate. We refused the item. I had my Sam's credit card to pay. I would not use my card on a scam. He was angry, I was angry. He will never go back and I will go much less and will be looking into Costco.

I ordered two twin mattresses and they both included box springs. The order were received in a timely manner. I had ordered them for a new daybed. It turned out that one mattress fit and one did not. I requested a return and Sam's Club sent a FedEx return. However, the one did the set as a quantity of one so FedEx would only take one item. I placed at least 5 calls to 5 different people to try and get another FedEx pickup for the remaining box springs. Hopefully, it will be picked up tomorrow but is being returned to the local Sam's Club store instead of the online ordering place where the mattress was returned to.

Ordered a Samsung 65" 4K TV on Nov 27, 2017. TV was supposedly shipped Dec 8 when my credit card was charged. I was supposed to receive it by Dec 22. It is now Jan 12, 2018 and I cannot get a revised delivery date. I have called Sam's Club.com twice and been told two different stories. One of which was that the TV made it to the Richmond VA hub and had been signed for by local movers. I later called the shipper and they said they did not have any info on the computer to verify that. They could not tell me where the TV was or when I could expect to receive it. I finally called shipper back and asked at what point we could assume the TV was lost and was told to give it until Dec 15 and they would declare it lost. That will be 12 days less than 2 months I have been waiting for the TV. In the meantime I have been paying interest on the TV and the extended warranty I bought for it.

On 12-18-17 I ordered a mattress online, on 12-20-17 I received an email saying my order had shipped and that I would receive it on 12-27-17. I never receive it on 12-27-17 so I send an email inquiring on 12-30-17... no response. On 1-2-18 I call and find out the mattress is still in their warehouse no explanation as to why, they will have someone immediately call me back... no call. Next day I send an email telling the whole story, I get and an email back says would love to help need more info, I send info... nothing.

On early Dec I attempted to order twin/full bunk bed. The website did not ask me if I wanted to use another account so it placed it on the a credit card I did not want to use. When I called customer service several times. All customer service could tell me is that is the way they do business. Finally I got someone to send me to a supervisor. He told me that phones do not have enough space and needed the full site. It took a while but it worked it out. He cancelled and I had to reorder again. When I ordered again I mentioned to Jeffe that the twin/full changed prices and I wanted to make sure I got the same price on the full/twin.

My experience was been horrible. I purchased a TV on Sam's One Day Sale on November 11th 2017 and was told on December 6th I would receive the TV on December 26th between 1:00 & 3:30. At 4 pm I was told I was not getting the TV till January 6th 2018. I called Sam's to ask them where the Gift card they promised me on Dec 6th. They told me it will take 3 to 5 days for someone to contact me??? I don't understand that due to it was supposed to be to me by the 10th? I have tried to call them. They seem to tell me different answers every time! I even asked about a refund they said it had to go to cooperate. I am trying to be nice but this has turned into a JOKE! I am still waiting for answers Dec 28th.

I called in the beginning of November to cancel my membership within the next day that I signed up because the items that I was looking for were no longer available. They told me my membership was canceled and that I would get a refund within 4 weeks. I never got the refund. Every time I call, they place me on hold or transfer me but still have not sent me the refund. I called recently to ask about the status of refund, they told me that it would 12 weeks to get the refund but it didn’t take them 12 weeks to take the money from my account. It’s always easy for those businesses to take money from you but a nightmare to get it back when something goes wrong.

Purchased a sales item online from Samsclub.com. The product arrived to my house damaged & missing some items. So I took it back to the Sam's Club here in town & they gave me credit on my card. I told them that I just wanted to exchange it. So they said to go grab another. We I tried to ring it up, it was not for the sales price. They then said if I wanted to get it at the sale price I would have to go back online. I then went back online & they would not give it to me for the sale price either. They said that I should have kept the original so I could mail it back. I don't understand why the online site is so different from the store & why they can't work together. They have lost a customer in me.

This the second time I have been trying to get an order in with no luck and no help. Unless you make your ordering simple as AMAZON you will not be able to compete with them. It is shameful that A company of your size and resources to not have the best website for ordering online. I will not shop on your site anymore until and if you care to make it user friendly. My order is hung up again in your system. Shameful, Shameful.

We bought 75" TV and a sound bar online during Black Friday deal from samsclub.com. The TV was shipped on Dec 4 and Sound Bar was shipped on Dec 6 with same order number. The freight company delivered TV only on Dec 21st. Also signed a delivery waybill which says TV only. Called Sam's Club customer service, but they keep saying to call back again after several days or both the items have been delivered already (depending on different customer service representative). I feel cheated and disappointed. Whenever I contact customer service I get different answers.

I ordered a iPhone for my wife online. Once the phone shipped it was stolen while in transit. I contacted Sam's Club and was told I need a police report for an item that I never even touched. I submit the report and send it up, but Sam's Club is now saying they never received it. So basically this company is straight garbage. I can’t upgrade my wife’s phone and get her a new one for Christmas because Sam's Club is telling me to wait 8-10 business days for it to be resolved. It has already been 10 days since I placed the order and now I am going to have to wait until Jan to do anything. I will never again do anything with Sam's Club. To me they do not care about their customers at all.

Ordered tires, they charged me money. Never got it. Waited for a month. No response, after registering complaint also no response. I called customer service, they were so rude that they told they dont have anything to do in this. If I want I need to go to Sam's club - this is the exact way representative talked and kept the call.

I have been a member of Sam's club for several years. Have never had an issue with my local club. They are always helpful and courteous. BUT-- SAMSCLUB.COM is a totally different story! We ordered a treadmill and had it shipped to us but then decided to return it within the required time limit for the return... It has now been about 4 months now what I have been trying to return this item. I have spoken with Customer Service so many times it's ridiculous. Been told they are escalating this request, been given numerous new Incident numbers... but nothing.

Ordered a TV on Black Friday as a Christmas present, received confirmation email that the item shipped and would arrive by 12/13. Called Sam's and was told it was in the process of being shipped. Waited and then called the shipping company and they said they never received the freight from Sam's. Called Sam's and the item will be out of stock before all shipments are fulfilled, so basically they oversold, but in the 4 wks they never bothered to notify or update buyers but had no problem charging our credit cards. Just let us go on thinking we would receive our merchandise.

I bought online in November 5th, 2017 an Igloo Chest Freezer (7.1 cu. ft.). They supposed to delivery November 11th, but they did not. So I call samsclub.com on November 16th, and they told me that my Igloo Chest Freezer (7.1 cu. ft.) was not shipped so they ordered a replacement, that was coming in 5 business days. Unfortunately it never came so I called customer service and after 2 hour of waiting they told me that it was late. I am talking about December 4th. I asked them to cancel my order; so they told me that they cannot, that I have to call the shipment company for that. So I went to chat with Josseline online, she just told me that I have no other choice that to wait. I printed all the chat because I could not believe it. They did not want to refund my money.

I purchased an electronic piano, Yamaha P45 model, for my daughter on Samsclub.com on 11/25/17, I paid 499.98 plus tax. The piano was delivered 12/8/17. On 12/10/17 Samsclub.com advertised the same exact electronic piano I bought for 349.00 as a Shocking Value. I called Samsclub.com for a price adjustment, I was told even though I just received the piano two days earlier it was over the 8 day price match guarantee. I was told I needed to have UPS pick up the piano, mail it back, then reorder the same piano at the one day sale price to get the sale.

I went shopping after getting a membership online. $45. I went online and said items were carried in the store and not online for some things but figured the store is a mile away so I'll get a membership and go shopping. I walked in the guy said they don't check memberships anymore only at registers. I said okay cool. Walking around I had placed a few things in the cart that weren't a super deal but needed nonetheless. I needed cauliflower. Nope, canned salmon. Nope, unsweetened coconut flakes. Nope, milk 2xs as much as my local grocery, unsweetened vanilla almond milk. 2xs the price as my local grocery store... now I was getting very irritated. They didn't carry the items I looked at online.

I am canceling my membership. Will never do business again with Sam's Club. I ordered an item Nov 22nd. The item showed processing for 8 days. Called Sat. On hold 3 times for over 30 mins each then hung up on. 22 days later still have not got my item. I am disputing charges with my bank... Will never do business with Sam's again.

On November 11, I ordered the 70" Vizio smart tv. At the time of the order my estimated delivery dates were between 11/24 and 12/6. Per the same club my tv was shipped on 11/16. It is now 12/9 and I still have no tv. I have contacted the shipping company MXD multiple times only to be told that the dates have been changed, however the last update on my tracking is 11/22. I've also spoken with representatives from Sam's Club and they advised me that the tv had not left their warehouse in Texas and stated that they were not sure when it would be. When I asked what the next course of action was. I was told to give it until 12/12, a month from the time I ordered. This tv is supposed to be a gift for my husband. After visiting my local Sam's Club store twice, a manager told me to come back on 12/13 and he will see what he can do. As of now I've paid $930. Received no product.

I ordered a 60-inch Hitachi on November 22, 2017 as part of the Black Friday event. I am experiencing a similar event as another poster, Renee in Melbourne, FL. My TV was shipped from NJ to Jacksonville. It has been there for five days now - still on the truck (so I'm told). I called to get updates, placed on hold for 20 minutes at a time as the rep attempted status updates with UPS. I offered to pick up a set at the local store and they would not cooperate with my proposal. Instead, they want me to call back for updates and options once a timeline has been meet. These folk have turned out to be ill-prepared and very unprofessional with the task at hand. I would not recommend their online service.

On 11/23/2017 I ordered a 65in Vizio XLED television. My shipping date was 11/30/2017-12/11/2017. A few days later, I received a tracking number to something that had NEVER been SHIPPED! Today is 12/09/2017 and still no shipping info related to this tracking number. I called Samsclub.com for a status update. I was told that the item is not in stock and I will receive it when it's available. WHAT?!! I told her it was unacceptable as I was given dates and tracking information.

I have been a Sam's Club member since 1992 and have never written a negative review. However, on 11/23 I purchased a Samsung 55" Class 4K Ultra HD Curved Smart TV (UN55MU6490FXZA) for $598. I was promised a delivery window of 11/13 - 12/11. After receiving an email from the shipper, I scheduled a delivery on 12/11. I later received a call from the shipper saying that they could honor the delivery until 12/18. I called Sam's Club to arrange for a store pickup, and after being on the phone with their representatives for 2 hours, the original 12/18 delivery was cancelled because I was told that I could pick up a television from a local store.

I messaged Corporate Sam's Club through Facebook. They replied immediately and resolved the issue within a couple of hours. It is a shame that their phone in customer service department isn't as responsive. (it was only a e-card and it showed up on my account)

I ordered a Vending machine on October 30th. The estimated delivery date was showing as Nov 5 - Nov 15. Throughout this whole time the order was showing as "PROCESSING". On the 13th I called to see if I could cancel the shipment and was told that I couldn't because the item had been ordered more than 1 hour ago. On the 16th I called back to get a status on the order and ask why it hadn't been shipped yet. No one could give me an answer. I was told that I needed to give it another 2 days and then call back to see if the order status had changed.

Placed an order for a 65" Vizio SmartCast 4K tv at 12:01am on Thanksgiving day (11/23/2017) that was listed in the Black Friday ad. The sale began at 12:01am and I completed the order and received a confirmation email at 12:03:46. I checked my bank account and saw that Sam's Club charged me. When the order was placed, the order status in my account stated the item would arrive between 11/30/2017 - 12/4/2017. On 12/1/2017, I noticed that the charge was no longer showing in my bank account. This prompted me to look at the order in my Sam's Club account. The order still showed a status of "Processing" but still stated it expected to have the above arrival times. I called Sam's Club online and spoke with a representative who told me that those dates "really mean that's when it arrives at the shipper" and she understands this is confusing.

11/11/2017 I ordered a Vizio 70" online. Delivery date 11/20-24. Called customer service (11/21) and was disconnected 4 times. Finally a young lady answered on the 5th call but I had trouble understanding her due to static on Sam's end. She checked to see if the item had been shipped...it had not. It had not been processed, I was told. I asked if I could pick up the TV in the store to which she answered "no". I had ordered online and I would have to wait. Seeing it had not been processed I wanted to cancel but was told me it was too late. On 11/21, I received an email the TV had been shipped.

Went online to Sam's Club Website at the start of their pre Black Friday Sale at 12:01. Ordered the Samsung 58" TV and Soundbar. Order was confirmed and was supposed to get it by the17th. Emailed on the 18th. Order shipped. Money taken out on the 20th. No tracking information. Called shipping company on Friday 24th. They have not gotten it yet. Called Sam's Club. Was told item was out of stock. Was given the option to cancel or wait. I said I'll wait. Her reply was "Call back and cancel when you're sick of waiting".

Leading up to Black Friday 2017 all of the marketing for Sam’s Club stated you could buy items from the store’s inventory on Thanksgiving day and pick them up at the store on Black Friday. I thought that was a nice convenient thing. The website allowed me to place my order and even pick a time to pick it up. However, on the morning of Black Friday I received a notification that my order had been canceled. I called the store and they stated, “We do not do click and pull on Black Friday deals. We have them in stock, but you have to be here.” I told them that that’s not what the website said. The website allowed me to grab the deal and hold the item on my credit card. So why would the website allow me to do it if the store was not going to honor the deal?

Very upset about false marketing. So for almost 2 weeks they advertise about online and in-store sale for November 11th 2017. Woke up early to place an online order. The item was out of stock. It said to call local Sam's Club if they have it. I called like 8 to 10 clubs in 100 miles area. They were sold out. Then again in the evening getting another email about extended sale for one day more. So checked online again to see if they have that item. It was out of stock. Online showed none stores have it.

On 11/11/2017 Sam's Club offered a one-time sale event. I wanted to buy the iPhone x. I called all of the Sam’s club's in my metro area and all of them told me that the iPhone X has not been released yet. I told them it was and they all seem confused. I have a picture add and I also took a screenshot of the iPhone X being advertised with a $300 dollar gift card. I could understand if each club only got 1. Sam’s Club is advertising a phone that they don't have in stock. I asked for a rain check and they said no. How does it possibly make sense to advertise a phone that you don't have a single one to offer... interesting.

I was going to the Sam's Club in Owasso, OK and I loved it! However, when I went to the Joplin store and made it home I found there were weevils in my flour. I was trying to make gravy and almost didn't realize the bugs. It's the most disgusting thing I have ever bought. I tried to complain to the store but it has fell on deaf ears and nobody seemed to take it seriously!

I like the fact that you have to show your membership card before entering and I get a sense of safety. I love how all the products are bundled and there are many to choose from home decor, automotive, toiletries, bedding, shoes, clothes, to dairy products, frozen veggies, entrees. Also, they always have fresh meat, flowers. The bakery is also fresh and overall the stores are very clean. They have everything, and I can shop with one stop.

Sam's tire service told me that they would mount one rear tire on my wife's van and had me pull the car around to the Bay door. Then after I got back in I waited 15 minutes while they helped other customers only to be told that I needed to buy both rear tires because the tread had to match for safety reasons. They never even looked at the other rear tire that was nearly new. They were trying to get me to replace a perfectly good tire in the name of safety just to sell more tires. When I got home I called to complain and they said it was because van is all wheel drive (it's not) and they couldn't mount it because other tire didn't have enough tread. When I said that it's not AWD, they said they were thinking of someone else. I felt like they were uninformed about safety rules and dismissive of my complaint. They didn't offer me any remedy wasting my time. Now I'm left thinking don't expect reasonable people when you go to Sam's Club.

I am providing their reason for not posting my review and my review below. You will read that it is unemotional, and only a statement of the facts. There is no way to reply to them as the email from them came from a 'no-reply' email address. Here is the email I received after posting the review of the product: "Your opinion is very important to us and the Sam's Club community. We appreciate you taking the time to write a review on Waggin Train Chicken Jerky Dog Treats (36 oz.). Unfortunately, your review did not meet our guidelines for posting on our site. Your review cannot be approved because it: contains inappropriate content."

I have been waiting for more than 10 weeks for a $100 refund. I have an account number and a reference number and have called at least 4 times only to be lied to with false info and broken promises??? Pirates.

I purchased two slices of the meat lover pizza for me and my son at the Willow Groove Sam's Club on Welsh Road. After the first bite of the pizza, I felt something crunchy and hard, I thought to myself the bacon is real crunchy on this pizza, after the second bite, I felt something hard again but pointy and sharp, I removed the pizza from my mouth and examined it, the pizza had a small thick pointy piece of metal that looked like a broken piece of machinery cooked in the cheese and meat topping.

Sam's Club is my favorite. I like the clientele. Mostly business people. No welfare people clogging up checkout. Sam's has the best meat department in Springfield MO.

I can always find what I am looking for at Sam's. Great selection of things I didn't know I needed... LOL. Sam's has great prices and some great products.

I've never been so stressed out over a refund. I have been trying to get my refund for a mattress that was an awful mattress for over a month now. First I called to get the refund, and was told I did not have to return the mattress. And was given a confirmation number for the refund. 2 weeks go by and no refund. I call again, and according to the lady I spoke to, there was no refund processed and that I HAD to return the mattress. It didn't make sense that I was given a confirmation number for a refund that wasn't even processed. The lady claimed the first person I spoke to did nothing to take care of the refund. And that I had to return the mattress. That she would schedule a freight company to come pick it up. I asked how I would even know SHE did anything to handle the refund. She claimed she would give me a confirmation number...

I ordered tires online, and I was notified that my tires had arrived at the local store. I went to the store, to get them installed, but had forgotten my phone at home. The person at the tire desk said I needed the order number, I inquired "can’t you bring it up by my name or account #." (I did have my membership card with me.) He said he couldn't. So, Instead of making an additional trip back and forth for the order number, I informed the technician or manager, that they could just keep the tires. He said 'OK'. I will buy my tires where they at least have the technology, to pull up an order. Which is not SAM’s.

We bought an $800 entertainment center and it was delivered wrecked. We have been trying to return this for over a week and they are rude and inept. We need someone in the company to step up and get this thing picked up and get our money back. I shouldn't need a lawyer to communicate with Sam's Club. Customer service line fails to even try to help us.

My wife and I are 62 years old and have been using Member's Mark Baby Wipes for over a year. After about 4 months of use we developed a severe rash on our personal areas with pain, bleeding and severe itching. The Itching was extreme! We thought we had contracted a fungal infection as I am a Registered Nurse and this was classic symptoms. We used anti-fungal cream for 6 weeks to no avail. We then switched to topical steroids which did not work. We tried everything we could get our hands on and the pain and itching just got worse. I finally told my wife we should stop using the wipes and in three weeks the rash was gone. I tried to report it to Sam's Club and they hung up on me. I wrote a review on the product just like this one and they removed it so I am placing it here to warn mothers who might be using this product as it should not be used on a baby's skin.

I have been a member of Sam's Club since PACE closed over 24 years ago. They were great! Carried what the average person uses at reasonable prices. No, they offer only reduced fat buttermilk - I live in the south. They do not offer Ragu, or whole buttermilk, Sun Maid Raisins, their milk is not as good tasting and most products are changing over to Member's Mark Brand. Their store appearance is more like Costco. We already have a Costco. The Scan & Go app worked for a while and now gives a constant error message stating, "Go to a register." Products are difficult to find because Sam's doesn't carry them anymore.

Today (9/26/27) I received an email indicating that order # ** has shipped. I placed this order from Sams.com on Aug. 7 and the order remained in processing status for over a month. The order was for my grandson's birthday (which is 08/14/2017). The order never showed-up and remained in a processing status. I called and tried to cancel the order in excess of 12 times. (Check your records). During which time I was left on hold, hung-up on, transferred numerous times, told it was nothing that can be done, told they do not have a corporate headquarters, etc. Because of the processing status and that I was not allowed to cancel the order, my credit card account was left open for over a month for Sam's Club to enter it at their convenience at a later date. This is an illegal and unethical practice of keeping the ordering status frozen in a processing mode.

Vacationing recently in Reno NV and realized I had forgotten a very important medication. My account is with Sam's Club but in Port Charlotte, FL. Stopped in to see if I could get enough meds to last my vacation and Greg the Pharmacist and his Technician Jen were more than helpful in getting me taken care of. It was no problem for them to call down to Sam's Pharmacy in Florida, verify my medications, and fill my needs in no time at all. And they accomplished all of this in record breaking time as we were heading out to a social function. I could not be more grateful to both of them for the help they provided to get me on my way. Please Sam's Club Reno, please recognize both of these individuals for excellent service over and above the norm. They are the BEST!!!

I have had and paid for a Sam's Club Membership for over 20 years and I am ready to cancel. More and More products are being substituted from Name Brand to Member's Mark brand. My experience has been it is of lesser quality and it seems that they are no longer stocking name brand products which reduces the choice. There is no need to continue my membership to PAY for the right to shop there and not have access to the products I want to buy. Two recent examples are the 1 gallon of Member's Mark hand soap and Member's Mark chicken tenderloins have been substituted for Tyson chicken tenderloins. I sent Sam's some feedback and got the form letter just indicating if I am unhappy with the product, I can return it. I am not interested in returning, I am interested in telling management to re-evaluate their product choice if they want me to continue to be a member.

Bought a power washer online and it leaked oil from day one. I've been trying for three months to either get it fixed or return it, but have been unsuccessful. Customer service has been horrific. I've been told over and over that the carrier will call to schedule a pick up in 24 to 48 hrs to come get it so that I can get a refund of my money, but that has been over a month ago. Now I'm told by a customer service manager that it actually takes 3 to 6 weeks before the carrier will call to schedule to come pick it up. This gross conflicting information makes no sense at all. All the while I don't have a power washer for work and I'm out $800. I've even tried taking it to a local store, which was pointless and the customer service there was just as useless. Sam's Club is a complete joke.

Ordered a Bose Soundlink Bluetooth Speaker on 08/12/17. Delivery date was given as 08/15 - 08/17. I never received an email saying item had shipped. When checking order status online, I found it still in processing status. I sent an email to customer support on 08/26 and received a reply 08/29 stating item is out of stock with no idea when item will be available. No option to cancel order was offered so I called Customer Service Rep and requested order be canceled. I was told there was no way the order could be stopped in its current status and no way to know when or if the item will be back in stock since it was a discontinued item. Needless to say, this will be the last time I order anything from Sam's Club.

I seriously regret having purchased 4 new Pirelli Cinturato P7 Run Flat Tires for my 2015 BMW X3 last week! Even though I am well aware of the difficulty of installing the low-profile, run flat tires, I "assumed" that anyone who had the correct equipment to install them (and not ALL tire shops do), would do so professionally. Sam's runs a lot of cars through their shop, right? Should have plenty of experience, right? Not so much! Although I "saved" almost $100 on the set of 4 (still putting me back over $1K) compared to the very reputable local tire specialist, it is now going to cost me up to $500 (depending upon the provider) to have my rims repaired. Not to mention to also have the generous portion of black rubber/sealant "goo," which they were so kind to leave for me, cleaned off the wheels! I wasn't even asking for NEW wheels, but Sam's insurance provider is my claim and WILL NOT REIMBURSE ME A DIME!

Been a member of Sam's Club for 20+ years and have purchased medications from them. Just found out that they have over charged us all this time for our medications and have ripped us off. They do not match prices for all medications and every club has a different price for same medication at the same time. Management will not even return phone calls and they make money by cheating customers. Prices are atrocious compared to Costco and other pharmacies. This is what we get for being loyal members and paying a hefty membership fee every year. Been robbed of thousands of dollars of hard earned money.

Buying was fine, however the items (patio furniture) was defected and we returned it. I have been working tirelessly to get my refund and am getting nowhere. I am ready to call an attorney, and the news station and the CEO to let them know their customer service is horrible. I would never purchase anything from SamsClub.com again, maybe not even Sam's Club.

As a long time member of Sam's Club I was solicited by FHP (Florida Home Improvement Co. Songwriting in Store Sarasota, FL) for window replacements. I trusted that Sam's Club would only allow reputable and vetted companies to solicit in their stores! I signed a contract with FHP in April, 2017 with the promise that the job would be completed by the end of May 2017. There has been numerous fall ups! I am frustrated and will drop my membership.

Pumped $50 fuel for our F150 and $14.01 for the Camry using my debit card on an early Saturday morning, 8/5/17. We and every other customer had trouble with the pumps - kept rejecting our Sam's cards AND our payments - every customer. Gas station attendant told us there was no problem, "the pumps are just slow today." Figured network issues because we were finally able to complete our transactions.

I pay to have a Sam's Plus Card to be able to beat the crowds and be able to come into the stores at 7am. To me it's a waste of money. When certain special sales go on it should still be for the customers that pay the extra money to only be allowed to come in early and not the customers that are not paying the extra money. If they do not pay the extra cost then they shouldn't be able to come in early. I think that just seems right to me.

While I was about to pay, with the Sam's Master Card, cashier told me, I wouldn't be able to pay unless I paid $45. Automatic renewal. Told her my account was active, but two more joined her and kept insisting I needed to go see customer service, waiting 20 minutes of my time. Waited in line for 15 minutes but no luck. Called Membership Services, and was told that my account was active and my card was actually renewed even for 2018, and maybe the cashier wasn't sure what she was doing. Wasted two hours of my time, and no luck. Worst experience ever with them! Not sure if I'll ever use them again!

Innovera 901 xl black cartridge - Advertised as 700 page content, only got 487 pages. Please change the ad to about 450 pages so your customers will know how much ink is in the cartridge and not get disappointed as I was. Went to Target to get one to finish project.

We pay high prices because of theft... Well, let me tell you Sam's Club doesn't care if you walk away with the store! I notified the Ontario., Ca store off Millikan of a known shoplifter in the store. I absolutely knew she was there to "lift" many items. I gave the manager and loss prevention guy her photo and arrest record. They replied that they can't do anything at all unless they see it with their own eyes. WELL... Then FOLLOW her watch her... SOMETHING! They stood in the electronics department after I physically pointed her out a few feet from them. Did not move an inch... Did not call anyone to watch her.

Sam's Club advertised their TV at $748.00 and was supposed to be delivered. TV was never delivered. Money was charged against my credit card. Called Sam's Club several times. Each time the sale was confirmed. The product was in inventory but never shipped. Four times I was disconnected and no one called me back. Emails to me stated sale took place and shipping was pending. I called their vendor and found out they had over 100 of these TVs in stock. Finally after several days and hours on the phone I was told that Sam's Club would not ship me this TV because there was an error in pricing as advertised on their website. They totally refused to honor their commitment. I am a senior citizen and this negative experience should be a warning of the pitfalls of using the internet with Sam's Club.

Took my car to have the tire repaired, they plugged it. Then when I took it to have my tires rotated at my own car dealership, they noticed one of the tire sensors was missing. I called yesterday and today they broke it off. Had a third party company call me to tell me they are not taking responsibility for it. I sat there 2 hours for a tire repair, please don't USE SAM'S!!!

I couldn't complete my order online on any platform. Their website doesn't work. They have fake items online to lure you in then you buy a membership and you can't even buy anything online. Then you call customer service for two hours just to cancel your membership. SCAMS CLUB is what they should call themselves. Costco is superior in every way.

I have been with Sam's for years, but lately I get most of my stuff at BJ's except the Hoffman Snappy Grillers. So I go in with my sister who shares the card to get are snappy grillers for the 4th and lo and behold there are none, barely any Hoffman Franks and no Snappy Grillers when this store usually has a whole cooler filled. So I thought no problem they sold out I will go ask when they come in so we can come back. While I spoke to a membership service supervisor who checked with someone and said they are out and not sure when they will be in check Tuesday or Wednesday when the truck comes in.

My mother purchased a bedroom set online from Sam's Club for my new house. The bed was delivered damaged and I was told to call Sam's customer service to find when the replacement parts would be shipped. I called a total of 5 times and they would not provide me with any information other than they have no idea where the part is. I was also hung up on multiple times. I was also told that they would send an email when they heard back from the manufacturer, but never received an email. It’s been two weeks with no response and not sleeping on a bed. 9 months pregnant. Customer service is terrible!

Don't take your car here unless you don't care how you get it back. I took my car in to have tires rotated and balanced. When I got my car back my brand new wheels were scratched up terribly. Also the tires were not balanced any better when I got it back than when I took it to them. Terribly disgusted. :(

We were told it would take several days for the tires to come in, but ironically received an email the same day (Sunday) that they were in. Question if they were in stock all along. Can only service one car at a time and no appointments taken. Very inconvenient to be trapped at this store for over 2 hrs. because another customer walked in a minute before us. It's certainly not worth the hours drive each way to shop here. I will never purchase tires or batteries here again.

Reference Order Number: **, 6 Tires to Panama City Fl. Upon arrival to pick up tires to be mounted at a truck service, the representative told me that "walk-out" tires are not warranted. I explained that I had a small RV and planned on taking the tires to a service who would mount & balance. She again stated the "no warrant" for take-tires.

I ordered a vacuum cleaner online to be sent to the store on Abilene St. in Aurora Colorado. I received a confirmation that it had been delivered a day early. I had a contact phone number listed to call me. I never received a call from the store the day it was delivered. I went in the next day to pick up the order and it was a huge mess at the store. I was told to go to the Tobacco County for pick up. The person working at the county looked like someone right off the street. She had a huge hole in her pants and was totally clueless. She called the manager over with her six inches nails and spandex pants who was equally as clueless. 1/2 hour later, they called another employee who had enough sense to search different areas and finally found it. I will not shop at this storemail anymore with these incompetent people running it.

Worst service. I placed an order for a laptop, you can see how long it will take for delivery, that is within the US, Yakima, WA. May 29 Ordered. June 4 Shipped. June 15 estimated delivery. I did email their customer service, twice, and made a phone call to get it shipped, I wonder how long it might have taken if I did not, still June 15 is estimated delivery.

Ordered a trampoline for a Christmas present for our kids in December. We go to set up in March after the snow thaw and notice we have box 1 of 2 and box 1 of 2 so we call Sam's customer service. We are told they cannot send just box 2 of 2 and return one of the boxes have to do a return then refund then we would re-order and they would price match the original order and free shipping like original order. Fed Ex came to our house 4 times attempting to pick up the item each time they did not have a return address or label. When we called Sam's each time after the attempt we are told they arranged pick up with FedEx and they have address and they rescheduled pickup.

I called customer service. Was put on hold for more than half an hour, and then once I was able to get a hold of a customer service representative and was able to ask her my question, she puts me on hold again for another fifteen minutes and then hangs up on me. Rude and a waste of my time.

For the last couple of months I have been trying to resolve an issue with my Sam's Club Android pharmacy refill app. While over the years most of my experience with Sam's Club, their products and apps have been quite favorable. I have one annoying problem. I choose to refill my prescriptions using their pharmacy refill app (Android) by scanning the UPC code on my prescription. Unfortunately it never works for any of my prescriptions. I can refill with their app if I manually enter the prescription number but I prefer to scan it as I have before with other pharmacies. Over the past couple of months I've talked, called and emailed trying, if not to get it fixed, at least some confirmation that the problem exists.

Purchased these tires 2016 and had more problems than I've EVER had with tires. Less than 25k miles and a blowout the side of the rear tire. Air pressure a constant problem. Not to mention they were over inflating the tires. And I had my pressure light keep coming on only to see Sam's had put the hub cap on the tire stem trapping it! I've been back in this store too many times for these tires. They ride horrible. I fear another blowout. My first AND LAST SET I WILL EVER BUY. They need a recall!

I ordered flowers for my wedding from Sam's Club. The day before the wedding only 2 of the 3 boxes of flowers arrived. I really tried not to panic and remain calm. Even after spending almost 2 hours on the phone sitting on hold trying to find some answers. They finally found my 3rd box in Nashville (I live in Pittsburgh) and I asked what I could do. The woman I spoke to said they could try to get the box to me by the next day (day of the wedding) but could not guarantee it. The box contained all of our corsages and boutonnieres.

PURCHASED A TV. Didn't notice it was only HD and wanted to purchase a smart one so I take it back. Here comes electronic rep and checks everything is fine but forgot the instructions so he hand it back to but hits a monitor when handing it back. I didn't look at it that day when I go back with the instructions, of course, they have to check it again. THE REP BROKE IT WHEN HE Handed it back to me and now they won't my money back even after they saw the surveillance. The supervisor was joke. Erick no good. He was a sorry human being. Such a bad experience. I'm going back to Costco where I never had a problem and they valued their members.

Nowhere during the ordering of the furniture was it stated that the delivery would only be to a "garage" and that you could not open the boxes unless you agreed to ownership. We were under the impression that the boxes would be opened for inspection, that the delivery charges would include bringing the furniture inside the house. The drivers said NO, that they were only responsible for dropping off the boxed furniture. That is pure stupidity to expect someone to accept a delivery and not be able to inspect the furniture before the drivers left. We did not sign for the furniture, and the order went back. Sam's just lost business on this deal... either your policy needs to change or the delivery people need to be changed... that is Sam's problem now.

I typically buy my K-cup coffee pods at Sam's Club - There are only 2 brands that I buy - 8 o'clock, and Folgers, both of which are sold for a good price. Since I was running low and there was no stock in my local clubs I decided to place an online order, thinking that this will be a good test to see if online ordering is any better than physically going to the store full of inept employees. I placed the order on May 30, 2017. My order confirmation indicates that I should receive it between June 2 and June 6th.

I ordered Patio Furniture online for a special event this weekend, June 3rd. I placed the order on May 16th, which was in stock. The order showed processed and shipped that day with a delivery date of 5-30 to 6-2. I thought, ok, kind of a long time but it's under the wire. A half month later and no merchandise. I was tracking the shipment which went from Virginia to New Jersey to a local delivery company in Ohio for shipment to Pittsburgh. (This is patio furniture, not flat Stanley.) Luckily... I happened noticed on the website to call to schedule a delivery if no phone call was received in 24 hours. No notification, no email... nothing. Just a new message in the tracking website. What a poor process.

I recently relocated to Orlando from the Caribbean. After hearing so many good things about Sam's Club, I decided to get a membership with them. Unfortunately, the customer service was far from what I expected. Upon check out, the cashier came across a an item that did not had a price on it. Apparently, the item had to be weighed. The price per lbs was $2.68. For whatever reason, the item could not be weighed at check out. She called a supervisor for advice. Unfortunately, the supervisor was in the same position as the cashier.

Received the wrong medication for my wife's heart condition. I would understand if the prescription was handwritten, but this was sent electronically. Wrong medication at incorrect dose. I looked up what it was and it was for lowering blood pressure so I gave it to her as I did not have the script from her Doctor. Later had to call 911 and get her to the hospital, firefighters actually said they were scared because her BP was through the roof and could see her chest pumping. At the hospital they diagnosed the condition, with several procedures, even restarting her heart to try to get to a normal rhythm and BP. Finally found the meds were exactly opposite of what she needed that Sam's Pharmacy had given us. Thankfully she has now made a full recovery but we are stuck with the bill. Good thing she is still in her 20s so she didn't have a stroke with her BP off the chart. Thanks Sam's for almost killing my wife.

Terrible Ordering Process. I ordered this item and upon receiving shipping confirmation, we threw out our original mattress and box springs. When the product was delivered only one piece of it was dropped off at our residence, when contacting Sam's Club about the other two pieces we are advised that we would have the replacement within 5 days. We still have not yet received the replacement for this product and Sam's Club advised us that this was on back order and they could not issue a refund to my credit card because the vendor Zinus, had to release the funds for my purchase on Sam's Club.

I was told on multiple occasions by phone and in person that a particular prescription would be $60 before my Sam's plus membership discount. I have them fill it and it's $305 for 12 pills which is what my prescription called for. They acted like they didn't know where I got the $60 amount from until I went to the store to complain and a young girl working told me that was an old price not updated. They told me it costs them $300 for 25 pills and they are charging me $305. They mess up and they need to fix it.

I ordered 2 large cans of Folgers coffee online. I never thought of looking at the date on the cans. The coffee had the most horrible taste. I smelled my half & half. I was good. My bun is only 3 months old. So I washed my coffee pot out good. Same thing. Then I noticed Sam's club stickers on the lids. It was a long code, & right under it said expired 10 of 16. I paid over $5 for shipping alone. 4 days later I still don't have the replacement. By the way I am a member. I just checked online today & they charged me again. WATCH YOUR EXPIRE DATE. I can't believe people ignore the dates. Where is the managers? I will not renew my membership next month.

I purchased a wicker patio set in 2013 and was sold on the fact that it was warrantied for 7 years from the date of purchase. We used this beautiful set in our high-rise apartment on a shaded balcony. We moved into our home in 2015 and we kept it on our side patio and rarely used it. I kept it clean by following manufacturer's cleaning guideline and it looked good. Last March 2017, I went to move one of the chairs to another part of the patio and the wicker simply broke with the touch of my fingers. I looked and all the other pieces were starting to break and it looked terrible.

Understaffed and dishonest both technician and self insurance dept. They damaged my newly painted rims and lied about doing it and sent me to a sewerage department that lied about damage even though I had pictures. After 10 years of shopping I will never buy anything from Sam's Club again.

The Out-of-Pocket Rx for Sam's Plus members pays for itself. I just wish the pharmacy had evening and Sunday hours. I highly recommend our local Sam's Club pharmacy.

My out-of-pocket cost is very fair. Also, being a Sam's Club Plus member really helps and the Rx savings paid for that extra membership cost in one month. I would like the pharmacy to have later evening hours and Sunday hours.

Upon receipt of this order I found the products to be of extreme poor quality, mushy, rotten, and some dead. Before I had a chance to return them, my husband, unknowing about the quality, planted them as a surprise. I understand that it is my fault that I did not return them or let him know my intentions. I want to register my dissatisfaction with these products and let Sam's know that I will not purchase these from them again, even though I have for the past several years.:(

I bought a pair of sterling silver earrings in Tallahassee Florida at Sam's Club. I love those earrings though unfortunately they both broke at the post. I went into Sam's and was told that they do not repair. I took him to a jeweler and have them repaired and unfortunately the metal that they used to make the post I am allergic to. I called Sam's Tallahassee 5 times for the jewelry department there was no answer. I called for the manager after being on hold for 11 minutes and 28 seconds he (John-new mgr) never came to the phone. I then asked the customer service rep to give me the number to file a complaint, she gave me the one 800.

Date 4-14-17. Tire and battery department. Bought tires there. Got the package that has rotation service BUT every time you to this store there never is an attendant. You make appointment. When you show up they tell you you have to wait over 3 hrs. This has happened to me every time I come to the store at least 3 times. Do not recommend Sam's club for tires due to their horrible service. Costco will be my new club store.

I recently discovered over $25,000 worth of fraudulent purchases at Sam's Club from my BUSINESS checking account. The charges were ACH charges, NOT credit card. I called my financial institution immediately as there was another pending change that same day. My next call was to Sam's Club... I've received the run around before but this was insane. I felt like I was the criminal! After numerous phone calls and being put on hold I was told to go online and complete an application of sorts to be able to POSSIBLY obtain information on the person that created the account and their membership information in order to stop further charges. WHAT??? The application asks for notarized documents, a signed police report, sworn affidavit, etc...

I purchased a ps4 VR from Sams Club online using the trial membership. The purchase was complete and the amount was deducted. At the same moment I see my order had been canceled. Why? A bug in their system created the trial for an year back. I mailed them for refund and didn't get any response. I called them 2 times to get an assurance that it will be refunded in 3-5 days. Been 10 days and I am yet to get any follow up or refund. Sam's club you still owe me $600.

Company sent all hardware needed.

I had a medical walker sent to my Aunt in Ohio. I spoke with customer service rep (Claudia) first, but she did not have any decision making authority so I asked for her supervisor, Charmel who basically put the burden of the return of the item on myself and the Assisted Living facility. I am located in a completely different state. They agreed I had done everything right with the order and were not sure why the error occurred on their end. My elderly Aunt needs the walker to travel to see me in less than a week and a half. They would not allow the correct walker to be sent to my home and have me return the wrong order when she arrives. They said it was a system thing and they could not change the delivery process. But I can bet that if a Sam's Club Executive had the same problem they would quickly rectify the issue.

I bought a deep freezer and when it came damage I returned. They sent other one out. It was also damage. I was told there was nothing they could do for me because I was not a member. Very very poor customer service. I wouldn't buy from them again or recommend anyone to.

I've had an account for a short time and in those few months Sam's Club has closed my account and ruined my credit twice because they say I have my Banking info wrong so the payment I made got rejected. I even tried going to a Sam's Club store and making a payment and that was declined twice. Needless to say I'm done with that crap company and trying Costco. Sam's Club told me if I wanted my account reinstated I would have to make another payment lol. Bye Sam's Club.