Sam's Club Reviews

I have been shopping at Sam's Club in Annapolis, MD for many years. I have been a business member and I shop about every week at Sam's. I was told by a young lady named Trisha I was not able to use my plus card until it was renewed. She was very rude and unpleasant. She did not talk to me in a nice way. There was many people around me, it was very embarrassing. I was in a rush at the time. I pay my plus card every year. I told her I would pay it when I would come back since I was in such a rush. Trisha took my card away and said no. So I went to customer service to renew. Customer service had no clue because she never took my card back. I was able to speak with the manager and tell him my situation and was no help as well.

2 lbs of Rotten Asparagus purchased yesterday. Nutritious, Healthy Meal planned w/ Asparagus a significant contributor. 7 pm Saturday Night... Opened Asparagus package to find slimy, stench-ridden $7 asparagus! So I return today for exchange... and my expectations as a customer will never again be so abominably displaced than they were today.

This story ends well, but I have a "buyer beware" alert. I purchased a Lasko Blower Fan from the clearance dept at the SamsClub in St. Louis Park MN on August 22nd. I plugged it on on August 25th and it didn't work. Only hummed. I brought the fan back immediately and was told by the manager that the label on the box was clear - clearance products cannot be returned. I said customers have a reasonable expectation that items they purchase will be in working order, clearance or not. He then said clearance returns must occur within 24 hours (something not mentioned on the label).

Rang up cart full of mdse., and was told the chip in my Sam's Club mastercard was invalid or defective. Customer service said nothing could be done at the time, but had to wait two weeks for a new card. I then shredded my card because they did not want my business..

I don't know if there's new employees at the bakery section but there have been A LOT of dark burn looking like croissants. They don't even look soft and super flat. It's been like this for months. When the croissants look like that, it gets hard and doesn't stay soft. Please let them know, I would like to have fresh baked soft and fluffy croissants.

Sam's Club! Buyer beware! If you buy electronics from them, like many electronic stores are making return policies more difficult to return the item. Example, a 799.00 dollars security system purchased at Sam's Club in Frederick, Maryland. Main unit was defective. The DVR was overheating and causing the video card to shut down for 30 minutes. I called Sam's Club and stated that the dvr was defective and wanted an exchange. The Manager stated that I would have to return the whole system in order to get a exchange. I said the DVR was defective, not the whole system.

I went to purchase the Lipton gallon tea bags, and found the Sioux Falls location doesn't carry them anymore. (Major disappointed.) A young man tried to order some to the particular store and was unable to do so. (He was very nice.) I went home and looked online, the tea bags are still available at some Sam's Clubs. So I went to order them online, to send the Lipton gallons tea bags to the Sioux Falls Sam's Club. I noticed the company charges shipping and handling, which most stores are free shipping and handling if the product is going from one location to another. Plus I had to order 2 boxes of them, which didn't bother me. I would have made them up eventually, but to add almost an extra $6 for shipping and handling, did bother me, a lot!

I have been a member for 12 years now. I always found it interesting that you have found ways to pretty much be as rude and insulting as possible in your Covington Store, however today pretty much rang the bell. Self-checkout should have been hassle-free, however your associate who was monitoring the 1 person checking out (me) proceeded to not only stand over me like some buzzard, but during and after watching me scan the whole time she's digging through my buggy like I got the freaking Hope Diamond hidden away somewhere--oh and get this, the whole time "explaining" that she must do this due to their recent theft problems. Hello? So you're saying you're checking to make sure I am not a thief? “Oh of course not,” she says. Her continue to dig even though I asked her to back off. I was not stealing!

I am probably one of the strictest shoppers when it comes to saving money. It's too easy to get caught up in the scheme of supermarket shopping. And let me warn all Walmart shoppers out there that have never been to Sam's Club. YOU ARE NOT MISSING ANYTHING! The selection at SC is pathetic. And the prices are no better than Walmart. You won't save more than $1 on a single item. And you are buying in bulk! So you are really just spending more money! You would have to spend $1000 in one day in order to really save any significant amount of money at SC. And again, the selection is terrible.

At about 03:00 PM on 07-18-2015, I came to this location (Store 4769) for an engagement ring refund/exchange. I purchased a $6000.00 ring at Sam's (item#518363) but the ring was a size too big for my fiancee's finger. On this date, I brought her into this Sam's location hoping to either get an exchange or refund if we could not find another ring that fits.

Recently, Sam's Club demanded cashiers to transfer everything from one car/basket/buggy to another. Or transfer everything onto the belt. I was told management said the customer/member was not allowed to help, because if we got hurt, we could sue. Their cashiers are mostly older women with visible health issues. My cashier, an elderly woman, struggled to transfer my cart, containing 20 cases of water/pop. I finally told her I didn't care what the store managers said. This was my cart and I didn't want her lifting all this weight by herself. Mind you, if I went through self checkout, nothing needed lifted. And for the last two years cashiers use a handheld scanner for pops and waters. It is an absolute horror to watch. Sam's Club Chillicothe, Ohio.

Was in my local Sam's Club on 6/15. When I went to register, it forced me to pay my annual $45 membership fee. Seemed fair, I do like the savings, so I renewed. A month later - I notice that my Sam's statement showed that my Annual membership had Auto Renewed on 7/19. I recalled the charge also being charge as I checked out so I investigated. Found I was charged twice.

So I call, in say "hi" and I ask them maybe 1-2 questions about it, and they don't even answer my questions at all!!! They just hang up on me. I call back and the same thing happens again, like how rude can you be just hanging up on someone twice? You're customer service -- aren't you supposed to help us?

I paid $45 for my Sam's club membership and went to the club a week later to be told that my membership had expired. Luckily I had the receipt so they let me shop. Today my club card AGAIN showed expired and the lady at the "customer service" desk was so rude that I just left. I called their customer service number and they said there was nothing they could do except refund my money but it would take weeks for them to send me a check. I don't know how this company stays in business with these type of idiots working for them.

When trying to file a complaint directly to Sam's Club, you cannot. If it's a complaint and you submit it, there is ALWAYS a problem. If you send one that says testing it ALWAYS goes through. This is not right, and it's not fair. No more.

I always pay my bill on time or early.. This past June 20th after paying my June bill on time, I paid my July bill.. I paid well over the minimum so I thought I was set. I get my bill for August and it says I am late and that I now owe $214. I call and the rep tells me that "When you pay that early, it's like you didn't pay." WHAT??!!!

I stopped going to Costco because they won't take my MasterCard CC; Sam's Club does & I get 3% cash back on gas purchases with my MC CC. The 55 lbs bag of dog chow is $23.98 and the WalMart 50 lbs bag is $22.98, so I basically got 5 lbs more for $1! I love the food court pizza. I don't think I have ever had a bad experience here; if I do I will post it! The Sam's Club I normally frequent is on W Craig in LV NV.

Sam's Club MasterCard from Synchrony Bank--ALERT, 2 BIG ISSUES. Even you pay your statement in full, the new purchase will start charging interest immediately. It cost me $74 to pay the interest to found out, they did not tell me upfront. This card use DAILY BALANCE METHOD: "We figure the interest charge on your account by applying the periodic rate to the 'daily balance' of your account for each day in the billing cycle. We then add the interest to the daily balance.

Purchased two sets of 600 thread count sheets a little over a year ago. First my daughters bottom fitted sheet shredded almost like it disintegrated. Then 2 weeks later the second set, bottom sheet did the same thing. I have other sheets sets that are over 10 years old with no problems. I have never seen such poor quality! I will think twice about ever buying household items from Sam's.

I was shopping around for a Keurig and noticed Sam's Club had the best pricing. They don't accept visa credit in their stores, but only online. I placed the order online with overnight shipping, which they failed to ship on time. I called to have the order cancelled, the lady put in for it to be cancelled. The next day I got an email that the order has been shipped... Umm... I cancelled it!!!

I went in to have my tires rotated. Some time later, I check my lug nuts on my front tires - they were so tight could not be removed with any type of hand wrench. Very unsafe - could have bolts break. Call Sam's Club, never return my calls. When in they did nothing, staff thought it was funny. Called Corp office, what a lot of trouble. Who want to go back, I still have a warranty on tires. Manager Idaho Falls Idaho Called me - said he was sorry, renewed my membership. If my tires had fallen off he would said he was sorry at my burial. I will not return to Sam's Club for my tire warranty, never let them touch my Auto again.

Today my husband and I went to Sam’s in Tinley Park Illinois and bought items for our home and store. When we tried to check out, we were told that our membership had expired. We told her that we renewed last month. She told us to go to the courtesy desk. There was no courtesy there! They could not find our renewal payment. We called for a manager. Instead of helping us, she refused to help us and told us that without our receipt, there was nothing more she could or would do.

I thought I was saving the hassle of driving out to my Sam's Club by ordering my Samsung monitor online, wrong! So I logged on and placed my order using my Visa card, big mistake. After a couple of days my monitor magically appeared on my door step with no packing slip, no receipt not even a knock on the door. Right away I noticed the opening to the box was slightly askew which indicates to me that this had most likely been returned and resealed. I opened the box and sure enough, missing was all documentation like warranty or product installation, installation CD, VGA cable and the plug-in half of the main power cable. But, they did manage to include the monitor and for this I commend you Sams!

I went to Sam's Club in Mathews NC to install 4 new tires. After installing the tires TPMS light was ON on my dashboard and I told mechanic about it. He said that I need to drive a car for at least 50 miles to reset computer. I drove car for 80 miles and light was still ON, went back to Sam's and they replaced one tire sensor and told me again to drive 50 miles to reset computer. This time I drove about 70 miles and went back to Sam's club because light was still on.This time they didn't have sensor in shop and they couldn't order any and they told me if they want me to replace another sensor I would have to buy it at the dealership then bring it back to them and they will replace it for free one last time.

In May (and prior) one of my Meds was $74 which BTW is lower than my Humana Co-Pay. Been getting same Rx for 2 years now. In June, Sam's increased the price (same Rx) to $140.00 without notice. Come to find out that unless I upgrade to their newer PLUS membership I will be charged more. The Pharmacist claims they are unable to see what the prices are (or would be) unless I pay for the PLUS membership first. I called another Club and was told the same. Why are they hiding their prescription costs? Sam's has decided to put $ before its customers and has for years now. Once I find an alternate source for my Meds besides CVS, Walgreens etc, I'll will be dropping my membership.

Won auction on 4 items on my first day. Sam's quickly withdraw money for items plus extreme shipping and handling fees. 5 days after winning items, received email from Sam's that they regret to inform me that the items are not in stock and orders have been canceled. They also informed me that my funds would be replaced as soon as they can??? What does that mean. To top it off went to the auction site and all my items that were out of stock are on their current auction site with people bidding on them.

Have had Vizio T.V. burn up FOUR TIMES, and called corporate. No HELP. Asked Dee if she would want this in her house, and told her personal feelings didn't matter, told it was up to Sam's Club manager. Told her he laughed in my face last repair, and told she couldn't do anything. Don't bother going to corporate, they just want your money, and once you walk out, that's it. My husband and I are headed to COSTCO, where they put customer concerns ahead of money. Plus, they have a very LIBERAL return policy. DON'T GO TO SAM'S. They are a RIP OFF!!! Bought 2 oscillating fans from there Saturday, and one BROKE ALREADY!!!

Avoid dealing with the Sam's Club Auction if you are expecting Sam's Club to stand behind it. Received merchandise of a large piece of furniture broken into bits in three different shipments. Shipped back broken piece and waited weeks for replacement to arrive while staring at and walking around the half assembled furniture. Sam's Club Auction then replied that they cannot honor my order and I would have to buy the item from Sam's Club, be charged twice and then await a refund.

The mattress had bedbugs - what a nightmare. Sure they replaced with a new one after I had to go to Dr for meds. Be embarrassed use all kinds of money washing everyday. Then the manager was unprofessional. Didn't even take me to her office. Tells me to bring it back to the store. After it was already on the way back to store saying Serta said "just cut tags off". We get to store and they announce over head "is that the bed with bedbugs?" Who ever want to buy from them. Claims dept for Sam's called me one time and said someone from Serta would be in touch. No one ever did. $567.34 might not be a lot to them; it was to me.

I ordered a new patio dining set on June 2, with delivery no later than June 25. After several calls from the shipping company to schedule delivery 1-2 months later than Sam's date, they took it upon themselves to cancel my order. At least that's what they told me. I live 80 miles from their hub and they said they come to my area once a week. Sam's was not helpful and the shipper was always a wait of at least 1/2 hour on the phone, and then not helpful at all. I didn't buy the patio set to use at the end of August. I offered to pick it up myself but that can only be handled via email, not phone, and 48 hours to get a response.

I arrived at the SAM's club #8221 to guest services to return a case of diet coke. I've been waiting in line waiting for someone to help me. A worker name ** said "next person in line." I pushed my cart towards the counter. As soon as I got to the counter I told her that I wanted to return or exchange for another case of diet coke bc the one I have is about to expire. July 13, 2015 it expires. She rolled her eyes at me. I didn't say anything. I let her continue. She asked for my SAM's card to see when it was purchased. She said “it's past 90 days” and she can't take it back bc the store will not get credit for it. I know the store can get credit bc it's not even expired yet.

We ordered a 3 tier white ombre cake for a wedding a week ahead of time from the Sam's Club on Sam's Circle in Chesapeake. When we went to pick it up the day before the wedding and the cake in the box was the wrong cake so we had them take it back and they gave us another box and assured us the right cake was in the box so we took it and left as we had so much left to do. When we got home and went to put the cake in the freezer not only was it not the cake design we ordered, the craftsmanship was horrible. There were holes all in the icing, the border around the cake was the wrong border and wasn't connected in places and spotty, and the top two tiers of the cake leaned to the side!

Ordered furniture on May 27th for a program that I was opening, ordered basic chairs/tables (nothing fancy or custom), spent almost $3,000. Estimated delivery date was between June 3rd and June 11th. On June 9th received an email from Sam's Club that estimated delivery was going to be June 11th. June 11th came and went, no delivery. I called shipping company, they stated it hadn't even been received on their end. They were "expecting" it tomorrow which would have been June 12th. Told me if it arrived June 12th they would send out that day. Come to find out, Sam's Club never even released the furniture to be picked up until June 9th, 12 days after it was ordered!! I never received an email or call that there was a delay or an issue with my order.

I am so aggravated. Ordered 2 lounge chairs. Both came broken and left in the rain (I have a visible covered porch that is very large). I called Sam's Club, they initiated the pick up of the broken merchandise after an hour on the phone. FedEx came and got the chairs, then later NO ONE could find the order and they haven't issued my refund. I have been dealing with this for over a week. I now have no chairs and no refund. No one can find anything. Will never order anything again from Sam's Club.

Sam's Club stepped up and took care of me.

I've been a Sam's Club member for 20 years - as with all my bills I always paid in full by due date. Got a call from the Sam credit people... It came in while coincidentally I happened to be shopping at Sam's. She told me I was like 15 days late on my May payment. I explained my 2 decades of on time and that the prior month I had been in China & that I would pay in full the very next day. I also asked that (due to my good 2 decade loyalty to Sam's (spending approx $12,000/yr) & my prompt payment record) to please waive the $25.00 late fee. She refused & by the time I got to check out (5 minutes later) my Sam's credit card had been shut down. I had Amex & Visa credit cards, but Sam's only takes debit so I was screwed... Fortunately I also had $250 in my wallet to cover the $247.00 in the basket. What a crock. Good bye Sam's. Hello COSTCO!!

Ordered progressive prescription eyeglasses and after nearly 4 weeks they are still not made. Was told 3 different times the factory broke them and had to remake them. It is not a strong or complicated prescription. Very disappointed.

I am recently physically handicapped and care for my 3 yrs old granddaughter. I have to say your team that works at my Hot Springs AR Sam's is very pleasant and helpful. I must tell you about one of your extra special Excellent employees **. She took the time to help locate my items and suggested a coffee that NOW is our favorite. When I can't make it in, I send my husband to look for her because I trust her to assist him. Thank you for putting her in our store. She is accessible and friendly.

Well I'm very disappointed because if I'm a new member and I became a member about 2 months ago not even and I was never told "You guys are special with the ones that have a business card or a plus card". But anyways but my frustration comes when the employees you have are not trained well to make sure customers know all these things and it is ridiculous all these complaints I read about employee's been rude and not know how to do their job and I called and ask that question.

June 3, '15 gone to pay for my food. On our way out I was looking at my receipt and the man was in front to take our receipt. He had grabbed our cart in a aggressive way. While he was looking through our cart he had told us that we were missing two things but he had treated us like if we had stolen the items. It was not our fault we did no self check. When we left again the man took our receipt and started writing something on another paper like if we were thieves. I have always gone to Sam's Club to buy my food and this was the first time this had happened to me - for the man to write something on the book like if we were thieves.

I was looking for a swimsuit at Sam's Club in garland and couldn't find one in my size. So therefore, I asked a young gentlemen to see and check if they possibly have the swimsuit in my size. He responded back saying that he doesn't know where to look, so then I asked if he could call someone down for help in clothes. He called his manager to see if there is anyone working on the floor and she replied back saying no and told him to help us over the radio. The young gentlemen seemed upset and didn't really want to help which didn't satisfy my needs. We then went to a front-end manager **, to see if she could help us find the swimsuit in my size but without even looking nor scanning the merchandise, she said no and sat back in her chair chatting with the store manager instead of assisting me.

Lines are always too long. Cashiers are extremely slow. When I asked to speak with a manager, I was told by an employee that he was too busy to speak with me. Rudeness, incompetency, and higher prices have just caused me to cancel my membership.

My wife had cancer surgery, yesterday, 5/29/2015. After surgery, her surgeon gave her a prescription for a pain medication. I took my wife home and quickly drove to a Sam's Club nearest us. We have all our med's filled there. The address is 1375 S. Arizona Ave., Chandler, AZ. When I arrived, they told me it would take 30-45 minutes to fill. I arrived at 5:40 p.m. I looked for a couple of items, found nothing and came back to the pharmacy and sat down. After a period of time, I was told they couldn't match the doctor's name with her office address. Another 30 minutes went by and they told me nothing. I then decided they were going to let me wait there until the pharmacy closed at 7:00.

I've been working for Sam's Club in Cocoa. Applied for maintenance and got talked to being in rotisserie dept. Just got the position with pack of training. They said they did not have time to train. I pass by just watching the other employees, what a bad experience for business. I've seen McDonald's handle and train their employees. I've talk to manager about situation and nothing was done. And also would like to say that when chicken does not sell they throw out in garbage. What a shame so many homeless people in Florida. Would not recommend anyone there for employment. Result I just walked off job after dealing with the rotisserie manager after he mumbled, "if you don't like it quit." So unprofessional for a manager that has worked there for so long. No wonder why that position always open.

This occurred at store # 4789 in Sharpsburg, Ga. over a week ago at app 8:40AM. My son and I went to a sports outfit but it was closed. When leaving to return home, I decided to go to our Sam's Club about a mile away and get beer for the weekend. They had a great sale on Blue Moon by the case, so I asked my son to carry it to the front for me. When we got there, only 1 register was opened so we got in line.

I am a retired member of the United States Army and there was a advertisement that may have been misinterpreted but it said Military Members could receive a 15 dollar gift card with a membership or the renewal of on. I brought it to the clerk's attention on how I interpreted it and was informed that if I brought the newspaper in, Sam's would honor it. I went and purchased the paper and brought it back, only to find that I am not the primary card holder and it doesn't apply to me. Nothing in the paper said I had to be the primary on the card. It's my wife's card by the way.

I have purchased 4 winter tires from Sam's Club a couple years ago for my daughter's car. I have also purchased 2 spring/summer tires for her car from them a couple years ago. Every fall and spring I bring her car in and have the tires changed out as a service they offer for that. This spring I bring her car in and after 3 hours I find out that they haven't even completed that service yet (I was told an hour and left the car there to complete other errands while this car was being worked on). **, the manager of the tire department, said that they cannot do the exchange this year because the spring/summer tires are mixed. Mixed, meaning 2 are directional and 2 are non-directional (I have to admit I was not aware of there being different tires such as this).

I went to Sam's club on Allegiant Ave to buy 2 new tires because I had a blow out. I told them to put the back tires on the front, the new tires on the back, and the other front tire in the trunk . Here's what they did. They left the donut on the right front, they put one rear tire on the front, and put the new tires on the back. He drove the car around and met me out front. Which never happens by the way. Well, I got in on the driver's side and drove all the way home. I walk around the car and that's when I saw the donut still on the car. I drove back over there and the guy was yelling and cursing at me and said that he did what I told him to do. No, he did not. I did speak with a manager and got him to put the other rear tire on the front. I left again thinking all was well. I stopped in a parking lot just to check and make sure. I checked the trunk and the left front tire wasn't in there. In fact nothing was in there.

Complaint Sam's Club, Freehold N, 17 May 2015. After being members since 1998, we were today told by Sam's Club in Freehold NJ, to abandon two full carts of merchandise to the value of about $500. They have a problem to accept our credit and debit cards from three different banks - 3 cards that have been used weekly at Sam's Club in the past, and all 3 cards with positive balances and no issues. The customer service manager had the audacity to tell us that it's a problem with the cards and not with them (Sam's Club). How can 3 cards from 3 different banks be rejected in 1 visit? Next door at Walmart, any of these cards worked without any problems.

I purchased a cell phone at my local Sam's a few weeks ago and it began acting up shortly thereafter. It wouldn't turn on at all in some instances and was throwing up a message about some kind of software issue. I called Verizon to ask if I should exchange the phone at Sam's or if I should go through Verizon's 1-year warranty program, which offers up a refurbished phone in exchange for the defective one. Since the phone was literally brand new, not even a month old, I didn't want to end up with a refurbished one and was happy when Verizon said to return it to the store. I explained to the two employees at the phone counter what the issue was and said I needed to exchange the phone.

On Tuesday May 5, 2015 I ordered a cake for my daughter dinner for Saturday May 10, 2015 Southaven Location on Goodman. I spoke with the lady over the phone and made her aware my daughter would love to have her picture on the cake. She made me aware that I have to bring the picture by Friday. I made the associate aware okay I will be there by Friday. I get to the store on Thursday to drop the picture off. It was a Black African American woman with blonde braids was looking for my sheet that they write the information down. For some odd reason she could not locate the sheet so she decided to be rude and disrespectful because they lost my paper.

After much grief on my part, they refunded all but $200.00. Way to go, Sam!

I wrote a complaint about the Alliant Dr Louisville KY store and among the four items, they corrected one. They sold whole bean coffee but removed their coffee mill and recently they replaced the mill. The embarrassment is the bank they chose to carry their Master Card have chosen to not approve my charge after I have used it two times in succession. After they refuse the charge they call my home phone not my cell and ask for me to call and verify it's me using the card. When I call I have always gotten an Indian descent person whose English is unintelligible. The first occasion I spent $192 at Sam's then went to the gas pumps and was frozen.

Sam's is like Walmart. There are long lines with people standing around not wanting to work. I waited 15 min at customer service while 2 people worked hard and 3 people behind the desk stared at me. It is frustrating. If you want to save money and are willing to deal with poor customer service this might be a good option for you. I think I will pay a little extra and go to places like Publix that value my time.

I was going to purchase mangos at the Webster Sam's Club but the cashier removed 2 of the mangos from my box. I asked why and she said, "There are only supposed to be 12. That's stealing." She didn't like it when I suggested she was the one stealing and asked her to remove the cost of the mangos from our purchases. She left the register and a supervisor rang us up. The mangos were placed in a discard cart and I noticed there were lots of groups of 2 mangos in this cart.

We recently purchased a Dell computer with Windows 8.1 from here. We bought a database program from Sam's Club also. The software states "it's compatible" but when you try to download the software it says "it isn't compatible." Not to mention the super rude lady at customer service. If I could give 0 stars I would. She very rude twice for no reason.

We ordered a 70 in LED TV from Sam's Club online. We received an email confirmation WITH the tracking information about 3 days later. We waited the 2 days recommend for the shipping information to be updated only to find nothing. After calling both Sam's and the shipping company no one knew where the package was located. HOW DO YOU LOSE A INCH TV?! I made NUMEROUS calls to Sam's who states they EMAILED to shipping company to find out what happened to the package. EMAILED?? They could have just called and got the answer! The package was suppose to be delivered on the 14th, but had to wait until the 20th to even be considered for a refund! Yes, We had to wait SIX days after the supposed delivery to even get a refund! With 10-15 days for the refund to process! NEVER AGAIN WILL I GO TO SAM'S!

On March 25, 2015 I ordered a trampoline from Sam’s Club Online and paid for it in full. It was supposed to arrive on April 1st to my home via Fed Ex. When Fed Ex came to our door they only delivered 1 out of the 2 boxes required. I proceeded to call Sam’s Club online to find out where the second box was. To make a long story short, Sam’s Club "help" online people are definitely NOT helpful. I was passed around from person to person and none of them knew what to do. They basically said Fed Ex lost it and I should try to track it down.

I ordered a Serta Perfect Sleeper Dunbrook Plush Eurotop Mattress Set-Queen-regular Profile Boxsprings Item# 200544 on 4/4/15 and was promised delivery between April 10, 2015 and April 22, 2015. Today 4/16/15 they called to tell me that it will be delivered May 22, 2015. Per delivery, either take this date or cancel my order. This is the delivery company. WE ARE SLEEPING ON THE FLOOR. I called samsclub.com and spoke with ** - she said there was nothing she could do, SO the order was canceled. Of course it will be three to ten days before I get my money back on my credit card. DON'T ORDER ANYTHING FROM SAM'S CLUB.COM, THEY WILL LIE TO YOU.

I called the Sam's Club at 15th Avenue and Bell Road to ask a question concerning slides to photographs. I was placed on hold for over 30 minutes and never did get a chance to speak to the clerk in that department. I have had other negative responses by the personnel at several Sam's Clubs. This has never been the case when visiting Costco stores around the state. I can see why many Sam's Clubs have a dismal representation of clients. Someone needs to address the poor customer relationship at Sam's Club.

Today 04/14/2015 I started early (at 06:30am) by calling member service, this number 1-800-964-1917, with a very simple request that I feel it is for all concerned satisfaction. I owed U$ 3,900 plus back in 09-10 2013 as a Sam's card member - the life is good right? Especially when you are determined to pay all you owe in order to "do not burn bridges". So I set up to pay each month back them and life was good, payments on time good for me, good for Sam's or yes as we know Synchrony. Hmmm so far so good...except that I was not counting with glitch which results in falls of automatic payments. Yes it happened to me...back in when they told me that the last payment was done last Jan 16, 2015.

I will never buy glasses from Sam's Club, again. The quality is horrible. Supposedly I purchased scratch resistant lenses. I've only had them almost 2 years and they are so scratched up. I'm not any harder on my glasses than my old pair that also have scratch resistant lenses, which I still wear and my other pair have absolutely NO scratches! Very disappointed in the quality.

Used TurboTax (TT) past 3 yrs. Have done 1040 no problem. This yr TT chg. way they incl. schedules. Now it's $30 extra for schedule needed to complete 1040. Complained to Sam's. Told it was against the law for them to do anything about opened software.

Sam's Club used to carry GermX wipes in a box of 100. They stopped carrying them, however, you could order them online. I ordered 1 box, received it and was very satisfied. Then several weeks later received emails that my order (GermX) was being prepared for shipment. I went into my account and cancelled/deleted the order. Then I got another email - same thing. I went into my account and deleted. I now have 2 boxes (2 different orders) for GermX that I never ordered in transit. SamsClub.com has taken the money out of my credit card and they refuse to reverse the charges for items I did not order. Very dissatisfied with their customer service... 45 minutes on the phone and situation not rectified.

I opened a small biz in Nov. 2012. My software company recommended Sams Club for CC set up. I called and they set me up for three years and it included a membership! Now biz closed due to economy just shy three years. Go to payoff remaining lease of 6 months and the global leading company says "oh no!" Your lease was 48 months!!! So they want additional 670.00 to take back cc machine! Why would i lease three years with first data and keep machine for additional year!!! BEWARE. Do not trust Sams club! I called to discuss this nonsense and they told me - oh well you signed it! Too bad. I said this is incorrect and that they werent going to look into anything! So pretty much - TS on you customer!!!

BUYERS BEWARE at Coral Springs, Florida Sam’s Club #6637. On 03/10/2015, at 8:40 PM, I purchased a brand new Samsung 60" TV for $898.00. Neither me nor any employee checked inside box when checking out. Went home, opened the box and there was a used-old Samsung TV in the box! Returned the item back to store one day later (03/11/2015 at 2:00 PM).

Set of Michelin's best tires installed in 8-7-2010 and severe cracks are present on all four sidewalls. About 5000 miles annually since installed. I pull up to Sam's Club tire department and ask if I could see someone about my Michelin Tires cracking at the sidewall. With the technician standing 20 ft away and without looking at the tires he automatically said that it was normal wear and tear and assured me the tires were safe. I recorded this and the next 90 minutes with supervisors and store managers on a tape recorded. Maybe it can be used for future legal action...

The TV will not turn on. I called sams.com, they said the TV is still under warranty. Called Element, told them the problem that my TV will not turn on. We did some troubleshooting - no good. They said it would cost me 200.00 to send the TV back and they would replace it. I even bought the insurance on the Element 55" TV -- I think this is very wrong. Can't Sam's Club replace my TV for free????

I have been a loyal Sam's Club member since about 1985. Once a month like clockwork I have purchased supplies for my business. Yesterday was no exception. Loaded up my cart, went to the cashier, gave her my Sam's Plus CC like I did 3-4 weeks ago. She swiped the card, then swiped it again. 'I'm sorry sir, your credit card has been declined. " I asked why, and a manager came over and said "Sorry, we no longer accept Discover." So wow! I asked since when, and they said I should have been notified last summer. Don't get that much mail, but do not remember being notified of anything. But the employees had a certain "We don't care" attitude. So after 30 years, I'm going to check out Costco. Bye bye.

I had my daughter's pictures taken at jcpenney and I bought the cd so I could have the RIGHTS to the pictures and get them printed wherever I would like. I go to Sam's and order some pictures. It prints out a paper stating what time they would be done. I forgot to bring that paper back with me but I thought no big deal since it's under my name and membership and I have my license on me. The lady refuses to give me the poster I ordered and said it's the law that since I don't have that paper then she can't give me the poster. So she puts the other prints on the counter I ordered and I said "Okay I'll just pay for those then" and she said "Oh no sorry I can't give those to you either." I was so extremely upset I left and called my husband. He told me to call and speak with a Manager since I already left.

My friend ordered gift cards for me for Disney world. They came - they were NOT activated. I called, was yelled at by a Supervisor, was told the gift cards would be activated the next week, they could not be done on Saturdays - they would not refund the express shipping charges back since I had the merchandise, even though the gift cards were worthless. We are out $600.00, thanks to Sam's essentially stealing money.

Today March 14th, we were trying to renew our club membership at the Sam's Club in Lubbock, TX. When we got in line to renew our membership the last person in the line said they had been there "forever" and the line had not moved since she got there. We stood in the line with 11 other people waiting to be helped while the lone employee was obviously have trouble with the same customer. We stood in line for over 20 minutes as the supervisor ** arrived and tried to fix the problem while the original employee just looked over her shoulder.

I was on the Sam's Club website and I clicked on their Auction site. There was an item I was interested in so placed a bid on an item (Savannah Queen Bed w/ Ample Storage Footboard). I won the item and received an e-mail confirming that. Within 10 mins I received an e-mail stating they needed additional information to process my order. I called their customer service department the next day (which was on a Sunday). The C/S representative advised me that the Auction Team was not available and that I would receive a call back within 24 to 48 hours.

I waited in line with 3 people at the counter and 1 person ahead of me in line for 20 minutes and the line NEVER MOVED! All I needed was an address change that they do not do on the telephone. Desk people on and off phone and soooo slow in everything they did! I will not renew, going to COSTCO with my business!

I have been using my Sam's Club MasterCard, issued by Synchrony, and paying the monthly bill, since my husband died in June 2014, even though he was the primary account holder. But I discovered when I got the 2014 cash-back check last month that only the primary can actually redeem it, so I went to Sam's Club, pleaded my case and got them to cash the check. Then, yesterday, while trying to make a purchase, the card was denied.

I went to the Optical Department to order my contacts (prescription from my private eye doctor). When I opened the package to get a new lens, the foil wrap was shriveled and seemed to have been exposed to severed weather changes. I didn't think this would affect the lenses so I took one out and used it. Within hours, my eye swelled and burned and I had to remove the lens. I wore my glasses for the rest of that day, but I am unable to drive with my glasses because of peripheral vision issues, so I need to wear contacts.

I purchased 8 piece outdoor set. It took 25 minutes for someone to bring the item to me. I could get anyone to explain why it took so long. No one want to help. The Plattsburgh NY store.

On 02/28/2015 around 09:54 I went with my wife to Sam’s Club on 192 Highway in Kissimmee FL, where I planned to make my monthly groceries purchase that is approximately $700.00. I'm a handicap client and have been with Sam’s Club since 1996. When trying to get one of the handicap electric cars that are at the exit of the building the automated doors were closed and the door greeter was inside the building looking at me trying to get in to get the handicap car. I asked him to step over the motion sensor to open the door but he was only pointing to the entrance door that is much far away from the electric cars. I asked him to help me get in but he was making fun of me with his dissimulated smile and just pointing his finger to the entrance door. This member of the month employees name is **.

I went to the Sam's store in Lawton, Ok. This is a military town and many disabled veterans and regular vets work at this store, I told the cashier clearly that I was using my Sam's exempt card, she nodded her head like she might understand but when I received my ticket, it clearly had tax in it (this has happened before, that is the reason I looked). So when it came up taxed I told her, she said we would have to call a rep to fix it, delaying me already but her attitude was so **, and she acted like, from the look in her eyes, she was high on something (do you drug test your employees?). Her name tag was not clearly visible, by the time **, the fixer of all problems, I finally had to go find her but not before our rude cashier slammed our ticket at us.

I order this mattress in late November. Because of the holiday I didn't return it until early Jan. So I went store with mattress because they said I couldn't get refund in the store. So I borrow a friend truck and took back on them Jan 3 around 12pm. I stood in line for over 40 minutes. Then when I finally go up there the girls had no clue how to return an online purchase. I try give her my original receipt but she said she couldn't use that. So I waited and waited. Then she look up at me, told me it would be credited to the card I had purchased it on. I said ok. She told me all but my shipping cost. Ok, so I went on with my life.

Synchrony Bank does not produce a year end summary for Sam's Club MasterCard holders. They offer to mail the 12 statements for 2014 in 7 to 10 days. Hardly a convenience for preparing income tax forms. Every other card issuer has it available with the click of a button on the computer.

We picked out a bed...my mom, daughter and I. Tim was kind and courteous helping me get off the rack. We indicated that we needed delivery. He referred us to member services. My mom forgot her Sam's Club card. The lady at the counter gave her a temporary "no problem." Everything gets rung up. Now my mom can't find her Sam's credit card. "OK, no problem...I'll pay for it with my credit card. Here is my Visa." "Oh, I'm sorry we don't accept Visa credit cards." Why the biggest box store (Wal-Mart) in the WORLD doesn't accept Visa credit cards is beyond me. My mom says, "Can you hold this on the side out of the way for about 30 minutes until I get back from my house with my card?" "No, I'll have to ask my manager and restock it." Really? At 7 pm on a Wednesday, in a store with hardly any foot traffic? "OK, no problem, mom. I'll stay with the merchandise until you get back."

I ordered a cake at Sam's on Friday and went to the store to pick it up on Sunday. While I was walking out the store I notice what I thought was an eye lash. I went to customer service to show them. When they open the box, it was other foreign items on the cake. After the customer service employee evaluated the cake, we found out that the debris on the cake was cockroach legs and other nasty stuff. That was crazy and I will NEVER order or buy a cake from them.

I find it difficult to recommend Sam's club services for a variety of reasons, primary of which is value, pricing of items seems random and often reflects incorrect market data, a prime example is electronic equipment, for example a digital camera, which on the market might sell for x number of dollars, however the features and benefits are of more value outside of Sam's club's, 24 mega pixel camera, with advanced features, may sell for x number of dollars while at Sam club they sell a previous model, with less features and benefits, 18MP camera with fewer features, at a price that other online retailers are selling at a lower price point.

I went to Sam's to get gas. sign said 1.93. I started pumping and looked up at the pump and the price was 1.98. I told the attendant that the sign does not match the price at the pump. He just said "it does now" as he was on his way back from changing the sign. I told him when the price is going up, they should change the sign first. He just said they change the prices in Arkansas. If this is true, they need to call ahead to let them know its going up. Kind of like switch and bait.

On 12/27/2014 I won a bid for a HP Printer on Sam's Auction Site. Upon delivery, the printer was not properly packed and in damaged printer box. I reviewed the Auction Site's return/refund policy which is listed at the bottom of the page on Sam's Club Auction Site. The policy clearly state "Televisions, laptop and desktop computers, projectors, digital music players, cameras, camcorders and other electronics must be returned within 90 days of the original purchase and with a receipt. Cell phones, tablets, e-readers and GPS must be returned within thirty (30) days of the original purchase and with a receipt."

For approximate 16 years my husband and I have been member of the club in Sanford, FL. We know the staff and are able to walk around with familiarity of the building. We are always greeted with open arms and big smiles. This is our Sam's and we let all our family and friend know. Today for the 1st time we had a very bad experience in the food court.

We called on to pay off and close our Sam's credit card account and they told us it cost $10 to do that online. Stay away from Sam's credit card!!! Customer service is awful.

I went to get my antibiotics filled at the Pharmacy at the Sam's Club in Gulfport and the ladies who work there are beyond rude! I could not even believe how they spoke to me and other members. It was sickening. I left and took my prescription to the Slidell pharmacy which is almost an hour away. I will never shop at this Sam's Club again. The one girl, Crystal, was insanely rude, and honestly do not know how she still has a job there. Based on her attitude toward me alone, I will not renew my membership with SAM's. I'll start shopping at Target instead. They clearly did not want my business, therefore I will not give it to them.

The reader wasn't working and they had me run my card numerous times and they said I wouldn't be charged bit. That was a lie. I was charged each and every time. My bank processed each and every duplicate charge. So, now I've filed a complaint and Sam's club keeps saying they'll fix it and I'm out all this money. It will be a week to get a decision to get my money back as the bank has to resolve it with Sam's club to get my money back. I guess I'm not spending my money there anymore as Sam's is just giving me lip service.

Purchased 3 items from Sam's Club auction, on the last one I won a bid on a camera. But 3 days after winning the bid, I received an email from Sam's Club stating that the item was no longer available. But, they continue to auction the items. I contacted them several times and every representative I spoke to had different story to tell me. One of them suggested that I bid again because they had 14 of them left. I won again and didn't get any response for 6 days. When I called them they told me another false story and that someone will contact me on the phone within 24 hrs. And after 4 days I received an e-mail saying that they couldn't fulfill my order. Just a week later they have the item up for auction again. I guess they didn't like the price or they don't care about their customers. Looking at the review it looks like an ongoing problem. It is time to move to Costco.

My husband bought a TV from the store (in South Park Meadows Austin Texas 78748) with a 90-day return policy. Price for the TV went down by 500 dollars and we figured we can get money back as we were still under return period. We went to store and asked if we can return and rebuy on the receipt rather than bringing the TV physically and re-buying it. Manager told us that it’s fine. Since it's under return policy we will do that. We trusted his words and did not write down his name.

First mistake, SAM’s Club lost track in few years back when company stop believing on value of membership. Discounted membership start sending confusing messages to the consumers. Matter of fact, SAM's Club membership "value" was more attractive towards new and existing members vs Costco wholesales.

Purchased several items from Sam's Club auction, on last go around purchased 6 items. One item in particular I got very cheap. But 2 days after winning the bid, I received an email from Sam's Club stating that the item was no longer available. That is not how auctions are handled. I contacted them and told them if they cancelled that item they keep all of them. They still shipped them, but I had FedEx return them in route. Sam's Club says that since it was an auction I don't have a right to cancel it, even though they did that to me. And now just a week later they have the item up for auction again. I guess they didn't like the price. I talked to a supervisor about the fraud they pulled and explained to her how the governing auctions work. She didn't care. Sam's policy is all that counts according to her!

Purchased a kitchen mixer online based on a 50 dollar rebate AND 50 dollar instant rebate as stated on web site. Placed the item in my cart and proceeded to checkout. Instant rebate was not showing so I called them before I hit submit. I was told when I submitted the rebate would show up. Well it didn't so the customer support person said she would put a credit back to my card.

I went to sam's club in Doral, FL for the first time today January 11, 2015 with a temporary 1 day membership. Depending on my experience I was thinking of getting the yearly membership. I have to say that this was one of my worst experiences shopping my whole life. I have never seen a store so disorganized. I waited on line at the register for 10 minutes which is no big deal only to be told that I have to have a membership card but I need to go get it at the membership services booth. Okay fine... waited another 20 minutes on that line. But the line to get out of the store had about 30+ people just standing after paying for their stuff... simply waiting to get out. How is that even acceptable? Now when I say 30+ people waiting to get out I am not even exaggerating. A line of 30+ cart to leave after already paying which took another 20 minutes or so. This has got to be my worst experience shopping. After an hour of just standing, I just had to give up and leave. Roughly around 1PM in the store in Doral, FL.

Sam's Club Cancun Mexico - this American based company will not except American dollars unless you have 85 percent of the bills value in product, and even if you do, they still will not accept the 100 dollar bill, no matter what! 1/8/2015, with at least 100 dollars of product, Sam's Club would not except my 100 dollar bill. Even went to the manager - this is a company the American people help build, so my question is, who cares?

Does Sams really think by moving items from one place to another and by me looking for it where I normally found it I may find something else to purchase along the way? They are mistaken. All that (aggravation) does is send me to BJ's and/or COSTCO. Thankfully in our area of Florida we have all three available.

My wife ordered a sofa online with Sam's Club on 11-29-2014. The total amount was $467.97. Our checking account was debited by Sam's on December 11th, 2014. My wife was contacted by Pilot Air Freight Services (more specifically, Queen City Air Freight) on December 19th that the sofa was severely damaged by a forklift, that it was punctured, and did she still want it. She said "no". She has since called Sam's Club multiple times and gotten several different answers and promises about getting our money back, and yet in the second week of January we have not had our checking account credited for the amount of the sofa.

If I could give a lower rating than 1 star, I would. I applied for a Sam's club personal Credit Card. I spoke with a Sam's Club employee who called me to verify my identity, and next thing I knew I received a letter denying me of a credit card for being "unable to verify my identity." So I called the customer service hotline they have on Sam's Club website, to find out what I can do about this. And I spoke with a female customer representative. This employee kept saying "I don't know" and kept interrupting me, I felt myself getting frustrated with her and the situation, but note that I wasn't getting belligerent or yelling or being condescending or cursing at her (I work in a customer-service-related field as well, so I empathize with her). But I was getting irate. At the end I told her that I don't appreciate her interrupting me all the time and if I can get her name and employee number and talk to her manager. Again, she interrupted me and transferred me to her supposedly manager without giving me her name and employee number.

I recently opened an account on the Sam's Club auction site. I have purchased several things in the past 2 months. I had been watching the auction of a Samsung 55-in 4k 3d smart tv because I have really wanted one for some time. I bid on it and won the bid. I received an email confirmation of the purchase. The next day, I received an email stating that the tv was unavailable. I don't understand how you can auction something that you don't have possession of. What a rip-off! I'm fixing to cancel my account. How disappointing...

On Black Friday I ordered a cheap deal on a 48" HDTV via Sam's Club online. It arrived with a damaged (cracked) screen. Member service department agents assured me I could return and receive a new one using the return shipping label they would send via email. It's been 4 weeks, 4 phone contacts, 9 emails, and still no shipping labels!

Since Sam's changed from Discover to Mastercard, my monthly bill has never been accurate. They do not credit my payments and they assess late charges and fees on payments that were made in full. They also assessed a cash advance charge when I never received any cash back from a Sam's Club transaction. You will spend hours on the phone with the customer service folks that are polite but they are totally incompetent. They just can't seem to get things straightened out. Out of the last 9 months I have had to call every month and most of the necessary corrections were not properly made. Watch your bills folks. I don't think it is intentional on the part of Sam's. It is just lack of ability in the processing of accounts receivable by the bank that handles their business. The customer service reps should be empowered to correct the billing errors and send a confirmation email to the customer. It is amazing that when you ask the hard questions the phone is disconnected.

I ordered a 65 in TV on the 2nd of December. I got it on the 10th and the screen was shattered. I immediately called SAMs club and was told they would send me a FedEx label to return the broken TV when they deliver my new TV. Well it's the 19th and I've heard nothing. I called and it was like I never called them on the 10th. No record of our conversation. I bought this TV for an Xmas gift and now it's 1 week before Xmas and I'm starting all over again. I would like to cancel the order but the TV is such a good deal I'm not going to let them get out of it. I don't know why they lost my complaint. Looking at the review it looks like an on going problem. It just sucks that they’re so incompetent. Not sure if I will ever order online with SAMs club again. I'll see what happens next with my order.

Keep getting runaround about my $425.00 refund on TV we ordered that was broke. 1 person said 3-5 business days. Email said 2 business days. Waited and nothing. Once again they said 3-5 business days. Will never do business with same again.

I bought a coat at Sam's club and found out it is now 10 dollars less than what I paid. When I tried to get the difference (it's been 29 days) they say it only works if I bring it back within the first 7 days!! That is crazy! I want the difference, I thought all stores have a 30 day period.

The worst customer service! I ordered gift cards for Christmas gifts. I received a package on Friday with the Outback gift cards but the Logan's were missing. By all indications they should have been in the package. I made a trip to the local SAMs, which is an hour away, to only find that they did not handle .com orders and could not help. I called the customer service number immediately and was told to give it until end of the day Saturday to arrive. Giving the benefit of doubt, I waited until Monday evening to call again. This time I talked with Dominic and was told they would check with the shipper and return my call which didn't happen. I called again Tuesday and was told they would resend.

I placed my order at samsclub.com for an amazing bundle. Next day I received an email stating that my order was cancelled due to a product being not available. Later the same week I received half of my order. That was a good surprise, but a computer monitor was missing. After talking with CS every day for week no one still doesn't know when the rest of my order will be shipped. Manager was kind enough to offer me $70 credit due to inconvenience. Five days later, no refund and no product. I called them again today being on a phone for over an hour, no one still knows what's going on with my order and when I will get the rest of my product. Horrible CS and communication with their customers. Don't buy anything on their website!

I ordered a 65 inch television delivered by Fed EX, once I opened it the panel was defected. I called, they said I have to send it back because it's defective. After speaking to 3 people telling me different things. Finally I shipped back that tv. Shortly received another one. This one straight out the box is destroyed also. Turned it on and the screen is all cracked up. I am totally upset. First defective and now this one is broken.

On several occasions I have gone to Sam's club in Fairbanks Alaska and there is never more than two lanes open. When you ask them to open more they are rude. Today I was shopping with my mother who is 77 and handicapped. She ended up in the self check lane, (all of which are ten or less items and do not accept cash). Ten items or less, are they kidding, it's a bulk store!!! She commented to the attendant that there were two lanes open and a ton of people trying to check out. The girl was polite and helped her check out.

Bought a Groupon to get a sam's club membership, just to try it for the first time. What scammers. Suppose to be a ONE year membership...the Groupon was good for 3 months, so we waited a couple of months to sign up, but Sams counted our membership start time at the time we purchased the Groupon NOT the time we actually signed up and started using the club. Never Again! Prices were not great anyway. Costco is much better and you get cash back each year to buy your membership with. Don't go to Sams Club.

I have always liked Coffee Mate coffee creamer and DO NOT care for your Daily Chef. You used to carry both in stores but now only Daily Chef. If you order the Coffee Mate on website the shipping will kill you. It is NOT my fault you don't carry in store and I think the shipping should be FREE seeing that I have no choice but to buy it online and not in stores. This is not the only item I’ve had discontinued In Store but the latest. Also I have had to delete orders online several times because order was correct but when I hit checkout for a $50 total my shopping cart would change to $400 with all same items. I called Customer Service - they had no answer except to only use Internet Explorer. I did and guess what it did the same thing. No offer to reset my account online or anything. I have no order # because I can't seem to ever use this website.

We bought the tire with my wife from Sam's club Kansas City Missouri (5110 N. OAK TRFY. KANSAS CITY, MO 64118) seven months ago with 90,000 miles warranty. After balancing the tire couple times with them, finally 2 of the tires got bad and they asked me that need replace, so I said "please replace them" which I have a warranty. I used a tire like 30,000 mile but the warranty supposed to cover 90.0000 miles but they said they have no warranty anymore. I know while I used the tire, they have to prorated and I have to put some money if they replace and I was expecting that and I was paying, but they ask for full cost of a new tire. So I paid $825 dollars for 4 tires which I was able to buy somewhere else for $480 but I bought from them because of the 90,000 miles warranty which they lie and ripped me off.

Tried to get a prescription transferred from Rite Aid and they refused to do it because recently I had tried several similar prescriptions at CVS which hadn't worked for me. I'd like to know where a pharmacist gets off refusing to fill a prescription. I called a "manager" Dave to try to resolve but he never called me back. I am getting my membership fee back. Bye Bye Sams.

I usually have a good experience with Sam's Club, but this week I saw they had discounted Taco Cabana gift cards. They had a cardboard thingy to take to the checkout, said the gift cards would be given there. Well, the checker had to go get them somewhere. In the meantime, I was waiting and so were people behind me in line. One guy behind me was mad about the delay. Why can't they do this another way where customers aren't inconvenienced? The checker did apologize when he finally got back, but this is not the kind of service people want to deal with.

WOW. Where do I start. I thought more highly of Sam's Club because I purchase supplies from here no problem. However I purchased a Black Friday TV on sale online. It arrived damaged BUT that's the shipping company's fault. The problem is with customer service. They operate on a small business scale meaning they don't know anything - you have to answer common sense questions for them. And they do not resolve your issue! They made many promises that they did not keep both in store and online about my tv being in stock. I can't go into much detail here but Sam Walton would be ashamed and I'm sure he is rolling over in his trillion dollar grave! I chose to purchase here for Black Friday and now I am out of a deal because the promises that were made have all fallen through! I will NEVER shop here again and will DISCONTINUE our membership. Costco here I come!

We have been using Sam’s at 300 Busch Dr. Jax FL 32218 for many years and spend thousands of dollars there for our home and business. It's an ongoing problem for many years. I will not renew for the 2015 year. I'm sick of two to three registers open and a front desk with lines always and very little concern for my time. And I'm always very friendly and nice to everyone. My business should be important to your company. I hear these same complaints from many people in our area. I'll be going out of my area to your competition.

Auction shows one item at a time despite putting 12. This takes too long; each page should have 12 items for auction. The problem is no one at the site will help in any way. At the store everyone is nice; but the auction site is rude.

My girlfriend and I went to Sams Club to purchase a TV. Lo and behold we found a TV that was perfect and had everything we wanted. We agreed to split it 50/50 as that seemed fair. We loaded it up and head to check out. We waited for what seemed like forever, but finally we were ready to pay. To our shock, Sam's Club does not take Visa credit cards. What major retailer doesn't take Visa credit cards is beyond me. The sales rep told us "Just go to Walmart and get like any paid gift card." We drove to Walmart and bought two AMEX gift cards to cover the cost. We drove back to Sams Club, got back in line, waited and when it came our time to pay again, we were told they did not take AMEX. Which would have been extremely nice information to know the first time. We were told there was nothing they could do by a manager. The manager told use to go back to Walmart. So we drove back to Walmart again.

Elderly mother decided to buy three of us who live several states away TVs for Christmas and was assisted by her sister, who is a Sam's Club member. They decided to transact this via Sam's Club online. Once they ordered and told us about the TVs coming, I found out the terms for delivery: that we each be available sat home for a three-consecutive-day window and respond during the day to a call from a delivery service/carrier. Of course, these are not possible for people who work at many types of demanding jobs, and they will not let us cancel or make any arrangements without going through the Aunt, who was only trying to help her elderly sister.

I bought a safe online, and three weeks later I still do not have it. I have spent countless hours on the phone, and been through more aggravation than I can describe, and now they can't find the shipment. Horrible company, horrible service. Never been through anything like this with Costco or Walmart. Sam's is the worst online experience I have ever had. Hate them.

I purchased a product last night for my daughter, in another town, to pick up for me. She went to the Tampa Sam's to pickup item and was told she needed an account so because the cash register needs a membership card to make a purchase. I do understand this policy. However, WHY WASN'T THIS MENTIONED AT THE TIME OF ONLINE PURCHASE?????? I was able to designate someone else to pick up item and the only requirement in bold type was a Government issued ID. Reasonable but WHY DIDN'T THE ONLINE FORM SAY "and designated person MUST have a Sam's Club card to pick up item"????? How is a customer supposed to KNOW this? This should have been stated on online receipt with requirement for Gov't ID. I talked to a "manager" and am told to add my daughter to the account for $45! I thought he was kidding. Anyway, my Premier (EXPENSIVE) Membership expires in 3 days and I just decided to say goodbye to Sam's... Prices are NOT that good if you are an informed consumer - deals are there but are few and far between. ADIOS SAM'S CLUB. From A Mega Consumer from Boca Grande, Florida.

Resolved by main Manager, but I was disrespected by Assistant Manager (female). Receipts should be save by Club, longer than two years, in case customers lose them or misplace them. Cuisinart product, no longer sold at the store. This was the Sam's Club in Spring Hill/ Brooksville, Fl. I am a Retired/disabled Veteran and a Senior person, that do not like to be disrespected in front of Customers at the store. Whatever happened to, "Customer are Right, even when they are wrong!"

We bought a veggie pizza at SAM’s Club Riverside (6363 Valley Springs Pkwy) at around 1:00 clock. It had very less toppings at all. It just had a lot of cheese and tomato sauce. You can raise the prices but give the customers something. We just threw it away. I never had a pizza like that. It was the worst pizza ever.

On Oct. 25, 2014 I purchased an iPad Air from Sams Club in Bristol, Va. It was an early Christmas gift for my Mother in-law for $400, returning home (Cocoa, Fl). Few days later to a sales flyer offering a $100 off on the very same item # 33393. I asked for a gift card for the difference and was told if they did it for me, they would have to do it for everyone! I thought it was Walmart's policy to not be under priced etc. That same day I called the customer service line and was kept on hold for at least a half hour while researching my account only to return to the line with, "You will have to return the item and then buy it back because they are out of stock!" But I only had that day to do it, knowing all to well from my account history that I purchased it out of town," how could this be possible." This has got to be a joke, I have never been treated so poorly by any business especially after being a frequent shopper of a store!

Today I was told by a Sam's tire dept. rep to come in at 11:00 AM for my tire balance when two more workers would be there. I did so. I waited while this same rep shuffled sales paperwork for a woman buying tires. Then his attempt to get her payment through his register failed, making me stand there for 35 minutes. He never took a few seconds to tell me that I would have a 3 hour wait for my tire balance. Sam's policy of taking customers in on a walk-in basis is nonsense. They're hiring inept tire clerks who lack basic people skills and good business etiquette is unacceptable. Their clerk never apologized! The adage, "you get what you pay for" couldn't be more apt here. A few more bucks would have meant an appointment and getting the job done right -- the first time -- all by a reputable tire firm. NO MORE SAMMY!

I ordered Proform treadmill from Samsclub.com on 9/26. My order arrived within 3 days. I tried to assemble it and found out that proform had sent me all wrong nuts and bolts (for a different treadmill model). By the time I figured it out I was trying to force to make the bolts fit. I was eating away the threads trying to make it fit. I called and complained proform and samsclub.com and placed my return order. Treadmill was picked up in 2 days promptly. Returned order was confirmed by samsclub.com on 10/06. Today is Nov 11, 2014 and no money was returned to my credit card. The manager Amber ext. ** that I tried to speak to told me that she just processed returning. I told her, that's BS. The other agent who was confidently giving me the confirmation number while thinking today was 10/11/2014 was living a month behind. Samsclub.com kept my money for over a month causing me late payment fees on my card. My card ended up being declined at multiple locations until I figured out that they never returned my money. Shame on them for losing a good customer. I HATE samsclub.com. They should at least pay my credit card late fees.

I purchased set of 4 tires at Ohio Dr. Plano Sam's Club. The products were not good. After 1 month, one tire was damaged. I went to Sam's Club as I had Road Hazard Protection. They took almost 1 month to replace the tire and employees' response was very bad and feel they are irresponsible. Somehow, after several follow-ups, the tire got replaced. After one more month, another tire was damaged. I approached the club again, this time the experience even worse than earlier...

I am a reseller of soda and snacks and forced to shop at Sam’s club because there is no other competitor. I spent about $600 a week at Sam's Club. I order online and pick up the product at the store. Every week it’s a problem. I picked up my order on October 20th and they gave me two boxes of Doritos with an expiration date of November 4th. Sam’s has stuck me with product that has short expiration dates on several occasions. I noticed the short expiration date at my first stop, but I figured I would just wait until the following week to exchange them. I went into the store today to exchange them. The Sam's Club manager came out from the back and said she knows who I am and that I am a habitual returner. I have made very few returns this year on the $30K that I purchase annually. Under .5%.

Been a member for well over ten years. Sam's talked us into opening person and company cards during a visit. (A discount or credit towards purchase). I used my company card, my wife the personal card. I sent my payment to my company card (with the payment slip) and they applied the payment to my wife's card. I found out after receiving penalties and fee's on my card for not making a payment. I called to correct them. After a good 45 min and two calls, they corrected the account, and credit the fee's, with an apology.

My uncle was hired on at a new Sam's Club in Illinois, and I can't believe how awful it has been for him--low pay, no regular schedule, insufficient number of work hours, uncaring supervisors. It is demoralizing for him, and he no longer has a life because he's expected to be available whenever they decide they want him around. He can't even go to church anymore. He is a hard worker, and it stings to see him mistreated so. Unfortunately, at his age (over 50) it is the only job he can find. He has had to drive hundreds of miles to various venues to try to attract people to buy memberships. During that time period, managers were on his back and that of other new hires constantly to bring in higher numbers of membership sales, all for essentially minimum wage. They promised things would get better, but now that the store has opened, everything hinges on how many memberships the store gets on a given week; as a result, he's lucky to get 20 hours of work.

I bought a rotisserie chicken at Sam's Club #6217. I ate a leg and a thigh and fed my dog the other leg and thigh. About 7 hours later I started feeling very sick; vomiting from 10 pm until next day 7 am, stomach cramps, sweating, shivering, hot and cold. I was in bed for two days with just drinking water and Gatorade. My dog got very sick too with vomiting and a lot of diarrhea. I called Sam's Club #6217 to talk to a manager, I was on hold for 30 minutes and no one got on the phone.

I have had a membership at Sam's Club for over 10 years, and this is the last one. There is a number of items that I have been buying there for years, and they are all disappearing, one by one. The instant coffee, bread flour, honey, and other items that made sense to buy in bulk, they are gone and not replaced by anything that would make it worth paying $45 a year. The prices are no better than buying what I need at regular retail. I am very disappointed, and I am dropping the membership as soon as it expires.

On Oct 3 2013, I visited the Sams Warehouse Club in Rock Hill, SC. While at the checkout, the cashier asked if I would like my Discover Credit card combined with my Sams Club membership card in order to make checkout more convenient for them and me. This sounded like a good idea to me and they offered a $20.00 dollar incentive to make that change. I was sent to the customer service desk to accomplish this change. I waited until it was my turn and shortly a young lady offered her assistance and I explained why I was there. Their computer system went down in the entire store before she was able to complete the task. I waited approximately 30 minutes and eventually left the store.

I ordered a gazebo on samsclub.com June 18, 2014. It was delivered sooner than we thought -- BUT it came in 1 box (it weighs 500 lbs.) and was damaged. I contacted samsclub.com the same day requesting a replacement. I talked to samsclub.com several times and was told they didn't know when the gazebo would be picked up, they wouldn't give me the name of the carrier who would be picking it up, and basically didn't care that I had about $600 tied up in their incompetence.

I wanted to get a price on Michelin tires for my boss. I called 7 times without me being able to get to tire department. Every time, I was put on hold for more than 20 minutes. Finally, I was able to talk to Juan ** who again put me on hold for another 7 minutes then gave me the price. This is the number to the Laredo Sam's **.

My wife and I were in Sam's Club picking up a few items before we went home and I had picked up a 30 pack of beer. When we got to the check out my wife used her member's card and was going to pay for the items. The young man named Zach asked for her ID. She had left it in the car and he wouldn't do the purchase so I told him to go ahead and cancel the purchase and I'll go ahead and purchase the items. He refused me as well stating that couldn't buy the items either. I'm 51 years old and have served my country in the service for several years and this kid's refusal to serve me and the disrespectful attitude to me was completely inexcusable for me. When I looked at his name tag and spoke his name before I went to the service desk he tried to cover it up with his hand. I finally got to see and speak to management at the service desk, which they did just what I suggest for this young kid should have done to begin with.

Ordered from Sam's Club. Jantt Trucking scheduled delivery for Monday. They cancelled right before 4 hour window. No explanation. After I called multiple times, they rescheduled for Tuesday. Then didn't show. Or answer messages. Or return calls. I have now taken two days off and still have no clue where my furniture went or when it will be delivered. Not only is the company incompetent, but their customer service is flat out rude. I am cancelling my order with Sam's and ordering elsewhere. Not only should Jantt's Trucking be out of business, but Sam's should be embarrassed for subcontracting with them.

My husband and I ordered patio furniture set in mid August, and received a confirmation email that my order would be delivered BY September 5th. Today is October 7, and we still have NOT received our patio furniture. I have repeatedly called the delivery service company, MXD Group in Avon, MA who told me they have not received it yet and that's all they can tell me. Despite repeated attempts and lengthy phone holds and conversations asking to please call me back with an estimated delivery date, no luck!!!

We purchased a $360 prescription and realized it was double ordered and WAY more than we could afford. We attempted to return it the following morning and were refused. The pharmacist (same one from the previous evening) seemed to have a chip on his shoulder and lacking people skills. Goodbye Sams Clunk! Never again!

I needed to replace two RV Marine batteries on my Motor Home coach. The ones I had were also purchased @ this location approx. 3 yrs. ago. After locating the appropriate ones I talked to Anthony (MIT) in customer service and told him I'd like to have the old ones physically disconnected and removed. Then the new ones need to be installed and connected. He understood and did not as much as hesitate, instead taking it upon himself to provide exceptional service. The kind of service people crave but regrettably don't get. Anthony is an asset to your organization. He put me at ease with the way he took care of this. Not only would I give him five stars for a rating but would happily hand him the Sun and the Moon as well. Please understand I did this review entirely on my own volition. In fact this is the first time I ran into him, but it won't be the last. We will seek him out when we need help and the service he deems fit to provide. Thanks a bunch Anthony. Good luck to you in all your aspirations going ahead!

I have been a customer of Sam's club for many years and have had no issues with the store itself, However several months ago I applied for my Sam's Club Discover card and was using it frequently especially at their gas pump. Sam's Club decided to change their credit card from discover to Mastercard for reasons I don't know but when I went online to make my payment it would not accept it because my account number was still a discover card. I made several attempts and emailed customer service and called them on the phone twice I was disconnected when the automated machine tried to transfer me to a real person, once I finally got a hold of a real person they told me my payment was due 38 minutes ago so I would be charged a $35.00 late fee. This of course I disagreed with but the operator ensured me this was policy and nothing they could do about it.

Terrible experience Sam’s Club - so ghetto music blasting last Sunday September 28th, 2014 in Evanston Illinois Sam’s Club. They had WGCI radio station on. Doesn't feel like welcoming store anymore and cashiers are terrible - no smile, no greetings, very bad.

We ordered Bunk Beds at Sam's Club from their Labor Day promotional sale, and paid for it upfront on our credit card. Delivery was confirmed for Saturday of 20-Sep. Saturday has come and gone, and no delivery. Review of the order status on Sam’s Club website revealed that MXD has received our item at their logistics holding facility in Houston on 10-Sep. We called MXD on 20-Sep to get status, left them a VM, but no one called back within their "we will call you back in 2 hours" voice prompts. So, we wrote an email to SamsClub.com and they asked us to keep calling MXD.

We became new member at sam's and wanted to try their pizza. We saw they had few different kinds of pizza so I request a veggie pizza. Employee there told me they don't have a veggie pizza. I ask them if they can make one without meat in it as there was one there with veggies & meat. He refuse to do that. I am never eat at sam's club anymore as they do not want to accommodate me.

I ordered a patio furniture set in mid August, and received a confirmation email that my order would be delivered BY September 10th. Well, it's September 15, and I still have NOT received my item. I called the delivery service company, MXD Group in Avon, MA who told me the item will not be delivered to me until September 26th. Apparently, my location is considered "REMOTE" because I live a mere 1 hour away from the company.

A few weeks ago my husband purchased new tires for my vehicle. Approx. 3 weeks later, (while hubby was overseas), my car started to make a god-awful noise.. like a major flat tire. I checked it and no flat tire but the sound was still there. I called our local mechanic to check it out. In the meantime, I Googled "my car sounds like it has a flat tire but doesn't"...and an obscure reference on one of the blogs mentioned having loose lug nuts. The night I was to take my car to the mechanic, I checked the lug nuts.. and found 4 loose lug nuts on the front driver's side tire.. They were so loose I could remove them completely with my fingers. I got the vehicle to the mechanics and he was astounded at the loose lug nuts. I also had him recheck the balance and alignment since if Sam's Club mechanics couldn't tighten lug nuts I wasn't sure what else they didn't do.

This sad saga begins with a steel belt that separated on a 12-year-old radial tire when I was driving 70 mph on the interstate. The tire didn't blow, but the entire car began shaking, like something was out-of-round. I was only a few miles from home, so I drove straight to my mechanic who was still at his garage on a Saturday afternoon. He drove the car and then put it on a lift and pulled off my tires. We discovered one of them was misshapen and the tire wobbled badly when it rolled by itself. He said it was not safe to drive and that I should go buy some tires the next day. He offered to sell me some but told me I could buy them for less at Sam's Club. I have been going to this mechanic for over four years. He is honest, his prices have been fair, and he has given me a free loaner whenever my car was going to take more than a day to repair.

I have purchased several pieces of jewelry over the years from both sam's club locations. I have never been treated so rudely and unconcerned in my entire life. There were several items purchased over the last two years, where as I have not worn many pieces. When I decided to finally wear a crystal cross necklace I noticed that it had turned black. When I realized that I owned other items made by the LOVE EARTH line, I decided to bring all those pieces back. I was informed that someone would contact me on Tuesday. It is now Thursday. I have not received any result in this matter. WHAT am I to do with this jewelry that I can do nothing with?

Delivery date of 8/22, finally ship by seko, delivery date of 8/25, now with total logistics. They do not make regular runs to my town so they have to coordinate it with a run. It could be later on this week or next week before they get it to me.

I love the fact that Sam's has click-n-pull on-line ordering. It really helps a lot because when I shop at Sam's it's only work related and I can just place my order on-line and then go and pick it up the next day. It used to be an easier process by going to the front of the store and looking for your cart. Now you must wait in line at customer service and then they call someone from the very back of the store up. Then that person goes all the way back to the back of the store to try and pull my order. All of what used to take less then 3 min, now takes about 15-30 depending on how busy customer service is. Also, a lot of the popular items seem to never be in stock. If it is a popular item then have more in stock. It's ridiculous especially if while shopping it says "in stock" and 2 hours later I get an email saying item is no longer in stock and that my credit card will be refunded back.

I need to renew my business membership and cancel my daughter-in-law as she is in India for the next year. When I tried to do this online, I was informed that I had to visit a local Sam's Club to accomplish this. I cannot imagine the reason and neither could the customer rep I called about this. All that this is going to do is keep me from renewing until I have the time to go to a Sam's Club. As a bonus when I renew, I will take my wife off and replace her with my daughter and then remove my daughter-in-law. The end result will be $90.00 less for Sam's Club each year. Sam would be rolling over in his grave if he knew this was how the new regime thinks.

I ordered a 60" flat screen tv. The tv was delivered and damaged. It was picked up the next day by Fedex. I went back and forth with Sam's Club for over a month regarding the tv. They kept telling me that it was either on backorder, or that there was a computer glitch. I told them that I work in IT... and that was no way possible with such a big company. They finally cancelled my order and told me to reorder a tv and they would give it to me for $800 flat for my inconvenience. Of course, I had to pay full price & wait on a refund. I have yet to receive the refund.

I have been a Sam's Club member for almost 20 years and a discover card member since 2000. I pay for the plus membership to get the 2% cash back. After talking to 6 different persons and ending up on a female manager, I was finally able to plead my case that the switch to the new card is punitive because I am a larger purchaser and get a substantial amount of money back every February. I told her that I didn't fit the average Sam's Club profile but wasn't exceptional either. I explained that when some people find out that it is costing their customers like me $500 or more to shop at Sam's they will likely lose business from their very best customers. I told the manager that the policy change is akin to a redistributive policy and it would force me to use another card like the Fidelity Amex which would also give me no reason to go to Sam's club because Costco is so much closer to drive.

June 19, I bid on an item, won, got an email confirmation of winning with the total amt with shipping, taxes etc. About a week later, I went to check if I got this item as I was worried it was lost in transition. I called the member services # and talked to several agents, finally got the supervisor, who told me after all the explanations of my problem, that they did not know about any auction site for Sam's Club. They sent me to an escalation supervisor, who did auction site information. Since then, I've emailed and talked to several agents, Aiesha, who promised me that I would receive an email for a private bid.

I ordered a 60-inch TV from Sam's Club online. My charge card was hit for $960. Of course. Damaged TV arrived in about 4 days and was sent back the next day by FedEx. Over the next month and a half, I spoke to 14 different employees trying to see where the replacement TV was. I was continuously told that it was stuck in processing or out of stock or I would get call back. After being a member since 1996, I cancelled my membership. To add insult to injury, I had to call back to try to get a refund. Sam's said they would have to research to determine if I were due a refund. I will never do business with them again and will go out of my way to make certain all my Facebook friends know about their bad business practices. No threat, just a statement of facts.

On July 8th, 2014 my Wife and I went Grocery Shopping at the Sam's Club located on Beach Blvd. in Jacksonville, Florida. We noticed that the Store had no safe handling Bags or Gloves anywhere for picking up Packaged Meats in the Meat Department. Also, there were many packages that were open and not being taken off of the floor. They were allowed to just cross contaminate with other items and Customers. It would have been nice if there was a Hand Sanitizing Station. But there was none. The worst thing though is that there were little coiled up white worms in the Sockeye Salmon Fillets that were on display for purchase. I had alerted the meat workers and they were reluctant to address the problem. One worker who was "in charge" appeared to just walk away after I told him. When proceeding to checkout we were again dismayed when the workers ushered us into self-checkout lanes where we had to do all the scanning ourselves. The machine would not process our transaction and we almost had to do it all over again.

I live 50 miles away from the Fort Wayne Indiana Sam's Club, so round trip it is 100 miles. I went in on a Saturday to pick up glasses I ordered from Sam's Optical and the person in the optical department went home sick and there wasn't anyone else that could help so they told me to come back on Sunday. I came back in on Sunday and was told that the optical associate was still sick. So I ask to speak to a manager. I talked to the manager which had no clue what he was talking about and was very rude.

I took my car in to get my tires replaced and felt that the service was very poor. The employees seemed very indifferent to me being there and they appeared to look right through me. I never saw a smile or any interest in the questions I asked them. They behaved as though waiting on me was a distraction. There was usually no one at the service desk when I arrived in auto department and I would have to go find someone to wait on me. I had questions about my new tires while the work was being done and was ignored by the staff in my attempt to get answers to these questions.

I ordered merchandise from Sam's Club over a month ago for which it charged me $900. It was unable to deliver the merchandise because, it says, it is waiting on its "third-party vendor" to give it a refund. But why should my refund of $900 be held up indefinitely waiting on Sam's Club's refund? It is equivalent to saying that if order a car from my local GM dealership, for which I am billed in full, I can't get a refund for a car GM can't deliver until my local dealership gets a refund from GM. I didn't place my order with Sam's Club's "third-party vendor." I placed my order with Sam's Club and should receive refund from Sam's Club. Well, the lesson is "Don't business with Sam's Club."

I purchased a TV from Sam's in 2011 with 5 year extended warranty. TV started to act up over 5 months ago. Called for service, took a month to come out and it was not fixed. Called again with not return calls for months. Finally got hold of them three weeks ago and set up appointment for 16th June 2014. They finally came out on the 23rd of June 2014 week later. Spent over two hours and now TV is worse than when they came in to fix. Will not show anything on screen and remote still does not work.

I ordered a New Haier 9CF. Chest freezer from Sams Club.com. The freezer had free shipping, I thought this was a good deal. Nowhere when ordering did it say who was the carrier was and from where it was shipped. I live in Tennessee and assumed the freezer was going to be a local ship. Come to find out the freezer was being shipped FedEx from California! Delivery date was going to be on a Thursday. I took off that day, I was called saying the delivery was going to be on that Wednesday instead. I could not get off to be there for delivery.

2 weeks back on 06/01/14 around 5 PM I was in the Sam's Club doing my regular groceries. NBA shirt were on display and being a Miami fan I picked 1 t-shirt. Long line at Cash register and standing for my turn. My cart was pre scanned for items due to the long line and I was instructed that t-shirt cannot be pre scanned and I need to scan it at the register. On my turn scanned the t-shirt again after multiple tries due to some issue at the register. Paid and receipt was marked at the gate and I was out from the store. Just brushed off the grumpiness of the employee at the register - thinking she must have had a long day.

Just left Sam's Club in Midland Texas. Bought $300.00 plus in groceries. One of the items I bought to check out was a chair in the back of the store on clearance. Chair had been used - very obvious and was marked at $20.00. When I was checking out cashier said not correct price. Made me wait 25 min and finally (after several reminders) brought me a price of a BRAND NEW chair. I asked to speak to manager, (name) Sterling. He never came, even after 6 calls. I went looking for him. Very, Very rude! When I asked why he wouldn't come talk to me, he said he was too busy with other customers. I explained and he said pay full price or don't. I'm too busy to talk about this. I left WITHOUT the chair and he lost a very good customer today.

I have been getting my Rx at SAM's for years!!!! I put a complaint on the pharmacy employee Stell. First complaint, I noticed when I picked up my Rx it had the wrong Dr's name. So I called Stella to let her know. She apologize and said it was the new employee and it would not happened again..... Ok. Next month picked up my Rx and same thing, wrong doctor's name on bottle, so I called her to inform her. She got really rude and said stop calling with all this drama.

I went shopping for items and cigarettes. I always go to Costco first but have to go to Sam's because Costco doesn't sell cigars. So I was there making a line in front of me two full flatbeds. An hour later, I give the cashier my order. When he swipes the card, turns out my cigarette license is expired. I had bought cigarettes last week and no one advise me of my license expiring in a couple of days. Call the manager in charge and like usual they never ever resolve any problem or issue you might have. She just said without asking me first, that the cashier should've told me that my license was about to expired with an attitude... Very, very poor customer service....

I, too, had a similar experience with cart damage in the Sam's parking lot but with a much better outcome. Returning to my vehicle, found cart damage, went in to complain. Talked to a Manager who stated they would watch video and get back to me within 48 hours. To my surprise, they did exactly that. It was another customer that backed into my car, not cart damage. I did have to file a police report, police did their investigation and located the car that hit mine. Turned out to be an underage driver, practicing driving, while his parents were shopping in Sam's.

They stand behind you like you don't know what you're doing. Very uncomfortable.

We had an incredibly rude cashier who would not stop talking to his associates, acknowledge our presence or even notice when we were handing him cash to pay for our order. When we did finally get his attention, he twirled in the middle of the floor and yelled for his AM to ring us out as though we were the insulting, offensive ones. Our money is green and it spends anywhere. We refuse to pay a salary of some sniveling, entitled brat who cannot provide adequate salutations and good customer service! SAVE YOURSELVES --- GO TO COSTCO!

I bought/ bid on some items from SAM's auction site. Instead of sending the bill to my address, they changed it to an office. I want billing to be my home; where I had packages delivered. I have ALWAYS paid on time and have received my bill at home. I tried the phone 5/27 4:05pm and waited 15 min. I hung up and went to E-mail, they have refused to bill me at my home. I sent 5 E-mails; they have not changed my address. I HAVE TRIED TO BE PATIENT BUT CAN NOT PAY WITHOUT MY BILLING. So keep proof, that you contacted SAMs; you will need it to prove your case. Now all you can do is count on consumer affairs to save the day but they will know, I tried to pay my bill weeks ago. I AM VERY DISSAPOINTED WITH SAM's!

Was tired of having to bring enough cash and of course VISA is not allowed. Applied for Discover Card and received it with no problem, but that is when the nightmare started. I cannot explain nor can anyone at Sam's or Discover, but since my wife was the primary on our membership and I applied for the credit card, it has caused a major confusion with Sam's and Discover. My wife had to go to customer service to get her Discover card which took over an hour to get thru the process. After doing so they apparently voided my card, so when I returned the next time to purchase, I could not do so. Stood in line and finally got a TEMPORARY Discover and membership card [an hour later] until the new cards come in the mail. Asked customer service if this will affect my wife's Discover and membership and they could not answer. Sure bet that this is not over, but will be when I cancel membership.

For some reason, we have not been receiving any of our Sam's Club Credit statements since we moved back in August 2013. Normally, I go online and make a payment or pay in the store. However, since we moved and aren't near a store, it's easier to pay online. Now, when I go in and try to create a new password, their system doesn't allow me to do this as it cuts off where you'd hit enter. So, I called the toll free # to see if we could start getting paper invoices again (I thought I might have signed up for electronic statements rather than paper statements). I was told that we have never been sent electronic statements and that they have always been paper.

I always thought that sole purpose of the business is to bring business and make money. I have never seen a business that is not customer oriented, but that's a place. As I entered the store with my friends, they wouldn't let them in, simply because they weren't members. Even if these people were considering to join SAMs Club, how can they possibly do it after such a horrible experience at the entrance and without being able to check what's going on inside? Even though they do offer some discounts on product, but you have to buy in bulk which will not work if you have a small family. Also, the lines are long, you waste a lot of time waiting. And you have to pass additional screening by another employee at the exit who counts how many items you bought and how many you have in your cart. Would never renew my membership or recommend it to anybody!!!!

I ordered flowers from Sam's Club for my mother-in-law 3 days in advance for Mother's Day. They are supposed to be delivered Friday. Guess what, it was not delivered Friday. I called Saturday morning to check why it was not delivered. They do not know and will make sure it will be delivered Monday. I told them I do not need them Monday. It has to be delivered today or tomorrow. I don't care if you have to pick up weeds on the road, it has to be delivered. They did not even try to do anything about it. How can a small consumer like me fight this a corporate giant? They did not even tried to do anything about it. At this point, no apology is acceptable. I am pissed BIG TIME!

I placed an online order in early April and was contacted by the shipper the following week, Starck Van Lines, who was in possession of my merchandise and wanted to schedule delivery, which I scheduled for the next week. I received a phone call the week of the scheduled delivery from Stark that one of the 2 'pieces' to my order was suddenly missing and they needed 3 business days to investigate. I wanted the piece that they didn't misplace delivered but they said that they needed to make the "full delivery". It was a time-sensitive issue so I talked to a Kourtney ** at Sam's who located the item in a store near me and gave me the option to cancel the online order, credit my account and then I would have to go and pick up the almost 300 lb item (which is why I opted for the 'free' delivery!). I opted to pick it up since we have a truck and several strong boys, and needed it for a party.

I bought 4 tires from Sam's club with a 60,000 mile warranty, rotated and balance as they were supposed to. My car was making loud sounds coming from the tires the faster I went. I went into Sam's to have them balanced/rotated & they promised the sound would stop.. Lo and behold the noise was still there. So I took my Honda pilot to the shop to see if maybe something else was wrong.. Nope they told me it was the tires & to go back to where I purchased them.

Sam's Club is membership based. Most of the complaints come from non-members. Follow the policies and rules and things would be a lot less stressful for you and the employees. The membership is to be used by the card holder only. You are allowed to bring guests with you to tour the store, but only the member that has paid for the membership is allowed to buy merchandise. The return policy is simple and using common sense goes a long way. 30 days with a receipt on electronics, 90 days on general merchandise. Extended warranties need to be registered ASAP, not when the item breaks. When you return rotten disgusting food that you did not store or freeze properly, accept responsibility for your mistake.

I ordered Green Mountain Hazelnut Coffee from Sams.com on 4/1/14. They took the money from my account on 4/2/14. They sent me an email with the order # as well as the FedEx Tracking #. I never received it. I contacted FedEx and they said they never received it. I contacted Sam's on 4/13/14 and they told me that they would take my info and call me back within 24-48 hrs. No call. Called again today, 4/16/14, and all they could do is cancel the order and I might get my refund back within 7-10 business days. Thankfully they only had $41 of my money and not $1000. They were unable to find the problem and suggested I cancel the order and reorder. I cancelled and reordered with Amazon! Poor service.

Purchased a replacement plan extended warranty for the TMax 9" Tablet. About 90 days goes by and the internal memory fails and wipes out all the apps on the device. Returned to Sam's Club and they referred me to the number on the warranty plan. Called the number and was put on hold with a message that refers me to the website for faster service. Go to the site and register the product and it gives me the number for the manufacturer. Call the Apex number and it puts me on hold for nearly an hour and I email the Sam's contract warranty with my letter dissatisfaction.

Do not waste your time buying tires from Sam's Club. You might think you are getting a great deal but they will sell you discontinued junk, install them incorrectly, balance them incorrectly, and will then refuse to do any of the after sale services they promise. All you will get is screwed!!

Fast to sell/ slow and RUDE to service! Southaven, MS - Bought 4 new tires from an eager attendant in September but have already had to take in for flat repair where I was told they couldn't get to it. I would have to bring it back another day, oh but hey they offered to let me use their air compressor! Really! Well I have my own air compressor which is how I got it there! I take it back the next day where it took me over two ours for them to fix, geez! Then a few weeks later, I notice a big gash in the side of my tire. My wife swaps vehicles and takes it in to nothing but rudeness! She had to wait over 3 hours, part of which the tire attendants were unloading a truck!

For Christmas, my wife bought her sister a SAM'S Club membership off line. The first of the year my wife's sister and kids went to our local SAM'S Club with her new membership card and was told the card wasn't any good and ask her where she got the card with attitude like she was behind some kind of scam. After the disrespect from the SAM'S Club management team, they told her if she wanted the cart that she spent 30 minutes filling she would have to purchase a "good" membership card. So she did and was told if she can prove it was purchased with a receipt now remember it was a gift so now she's forced to call us the ones who purchased the gift in the first place. We did have a receipt (a copy that we had to get from off line).

I paid my Sam's credit card at the Sam's in Auburn, WA on Feb 22, 2014. The balance was paid in full. I later receive a call from the credit card company saying I need to make a payment. I say I did pay this in full. They have no record. I have check receipt and copy from bank that Sam's took the money. I have tried for weeks to get this corrected. No one will do anything but blame the other one. I'm getting nowhere with Sam's Club or credit card GE credit. This is wrong. Someone took my money and won't credit account. I have gave everyone, Sam's, GE Credit, copies of the receipt check and statement. Still no one will fix.

On March 15, 2014 @ 8:12 pm, I got an email from my PayPal account stating that my card had been used at the Riverside store #6378 for the amount of $99.45. Minutes after that, PayPal called me to notify me that several other mysterious purchases had been attempted but declined. Only this one went through. Oddly enough... when this purchase was made... I was in a MRI machine! I called this store trying to get help with this situation and they REFUSED to even consider helping me! They said that they "could not track the transaction by the credit card number. Only the member number"! I was appalled because I don't even have a Sam's Club card and yet they accepted my credit card obviously without ID because I was not there! So while they COULD have helped me catch these people... they would not!!! It is 2014!!! Every other store I know can track a credit card # AND pull the camera on the register it was used on! I mean... Thanks to PayPal... I even had the transaction approval code... but NO... Sam's Club refused to help! But they are obviously not above accepting stolen credit cards!!!

Every time I go to SAM's, they always speak Spanish as if I don't speak English. Does anyone else have a problem with a store on the USA not having many English speakers or what? They also have a problem with produce that is less than fresh and yogurt that is bad. Three SAM's clubs and they all have different prices for gas in this town. I'm going to Costco.

I applied online for a SAM'S membership. Now I have 12 charges for it on my checking acct. I am now overdrawn. I was told it would take days to correct and then I would be sent a check. This will not help my checking acct or the overdraft charges I will receive. I talked to a supervisor who tried to tell me it was my fault. I did not apply 12 times. I am very sick right now and emotional. I swore at her (which I normally would never do) and she hung up on me. It's a nightmare and I am so upset all I can do is cry. Wish I could tell an exec about this!! This is making my illness worse.

It's the second time in a row that this happen: In December I bought a piece of salmon without really checking the expiration date but based mainly in the exterior appearance of the fish. I got home, open the packet because I wanted to season it and I could not stand the awful stinky smell coming from it, finally I just throw it away. Last Thursday again I bought a piece of salmon and this time I really went through all the packages trying to find the freshest one. On the package was marked best by 2/17/2014. Wanted to prepare it Sunday to have it with some guests. When I open the package it reminded me of the previous experience... I wash it on cold water, squeeze two lemon and tried to cook one piece before offering it to our guest. It was simply stinking and definitely not safe to eat (I believe that the date marked on the package was not true). I will never buy this again at Sam's and, as a matter of fact I will never buy any fish there. I hope you will take this in consideration.

My husband and son bought me jewelry for Christmas (they went together). One of the gifts was a necklace with a pendant. The chain broke and we brought it back to get a replacement chain. The clerk advised us they never carried that chain with the necklace. This is the ONLY necklace I owned. Not only did my husband and son swear that is the necklace that came with the pendant, I saw the same chain in the display right after Christmas (because I was being nosy about what it cost). They would not give us the name of the manufacturer so we could call directly nor did they offer to investigate. We called corporate, it was sent back to the store to find a remedy. Short version... they never had that chain! DO NOT buy jewelry from Sam's! They lie and don't back what they sell.

I believe Sam's should not close the Pharmacy for one hour each day to go to lunch. That is NOT customer friendly!!!

I got home, realized that 2 of my items were missing, $50 worth of items. When I went back to get the items, the manager said that she had to check their video. I waited, then when the manager returned she told me that I put all my items in my car. I asked her what color was my car. She said she DID not know. I was not driving a car, I was in a green pick up truck. And then I said, "Now are you going to go check the video or are you going to keep lying to me?" Then she called the cops. I left and called corp. They DID nothing either. Still to this day they have never even apologized for lying to me. And I never got my things returned to me. They treated me like I was the criminal like I was the thief. I was so pissed I've never fully gotten over the fact that the manager flat face lied to me and I don't think I ever will. Just goes to show that these people at Sam's Club don't give a crap about the customer. They don't care about the customer at all and that should be the only thing that they should care about!!

Ordered 4 tires online. Arrived at the local Fullerton store very promptly. When I arrived to have these tires installed they were slow, unresponsive and not interested in helping me. I asked that if I came back in 2 hours, that I could get my tires put on. The answer was no, first come first served. Eventually I talked to the manager who said the tire dept would call me when I could be seen. Over 3 hours later, still waiting.....Tonight, going to Costco instead where I know I will get great service!

I have been a Sams Club member since 1966. My membership will expire next week. I am not going to renew it, because I don't want to pay the member fee just to be treated like dirty in return. As a "member". I get nothing from those Sams Club people but lies, disrespect, injustice and humiliation.

After a month of battling canceled orders or miscommunications every time we talked to someone, my snow tires finally came in. I had them put on and waited for a phone call to tell me it was ready. I never got a call so we went in and what do you know, they were ready. They had me sign some paperwork which I was told was simply a receipt. My fiance and I went on our way. I didn't drive my car much and I was driving one day with my best friend about 25 minutes out of town. Half way there, the car started making a clunking noise and it was shaking. We made it to her house and back to mine but it seemed to get worse. We drove the car to my in-laws' house and it then sat there until Christmas Day where late that night we discovered the problem. There were three lugs on my lf tire where they were so loose you could spin them with your fingers.

My wife wanted to purchase a sofa but we were turned down for about a $400.00 increase in our credit, but that is not the point of this statement, this is about Michelle who helped us at the service desk. She gave 110 % effort in trying to help us get the increase. We did not get the increase but she made us feel better about the whole situation. It would have been easy to have gotten mad, walked out and went to the new costco but we choose to stay Sam's customers with our new friend Michelle. She speaks to us when we visit the store as if we are her family.

On the 26 of Dec. 2013 went to Sam's Club on South Parkway in Huntsville, AL to get gas. Got $25.00 worth of what was supposed to be gas, drove a little over 2mi. and car died. Had car towed to repair shop where they found tank was full of diesel. Sam's does not sell diesel. I have a locking gas cap and I have the only key........ Called Sam's Club to let them know of the problem and store manager told me they don't sell diesel so I couldn't have gotten it there. "I HAVE RECEIPT SHOWING PURCHASE" and that there was nothing they could do. Said they checked delivery receipt for gas (so he said) and had no other complaints... It is going to cost us between $700.00 to $1000.00 for repair and can't get Sam's to accept responsibility for the diesel mayhem.

Per my renewal notice from Sam's and in accordance with my previous years' experience, I attempted to renew my membership online only to find I could no longer access their site with my account. After many minutes of conversations with 3 different representatives, including supervisor Marie **, I was told I should set up another email in order to use their site to renew or to even order online. I finally went to the store and was given a 3-month membership extension by the local store manager as compensation for my troubles. I was then told by a telephone customer service rep that they had unblocked my email address and I could register for a new online account using my email address and everything would be fine going forward. When I attempted to set up another account after returning home, my email address is still blocked - multiple reasons given for it being blocked, none of which make any logical sense.

We purchased a tablet for our son last Christmas from Sam's. The associate asked me if I wanted an extended service plan and I asked what it covered. She said if anything happens to it, it is covered. So I purchased it. Just last month, I took the tablet out of the charger to find the screen cracked and it wouldn't turn on. I called the service plan number and they said it is not covered due to "damage" clause (meaning the screen cracked), but if it was internal damage it would be covered. REALLY!!! If it is internal, mechanical, superficial, damage is damage. I am not pleased, will be following up with their legal department of this and will not be purchasing another service plan through them. They are very misleading and/or employees are not informed correctly. Buyer beware.

On Dec 8th, 2013 I placed an order for an iPad Mini for my husband's birthday along with another item. I received a confirmation of my order with approximate arrival date. However, the day before I was supposed to receive the iPad they sent me a Cancellation of order e-mail. Saying that they are sorry but have to cancel my order. I sent them an e-mail and told them that what they have done is wrong and asked for a call back. Waited two days and on Dec 13th I called their Customer Service center. A young lady named Lisa tried to help me and told me that she does not understand why they cancelled my order. She asked me to place the order again and told me that they will express my order at no charge and that she has got the okay from her supervisor.

Got up a 6AM pickup up car for tire rotation, arrived at Sam’s Club St. Louis Park MN at 7AM. No one was working in tires AGAIN. I asked and was told should in by 7:30. Went to membership desk, asked about renewal "free add-on membership" coupons (sent with Sam’s renewal notice). They told me $45 to add-on member (crazy). But the coupon say free!!! This is the only reason to renew!! Went home, wasting 1:45, not having tires rotated, or renewing my membership. Tire workers have never been there on time (sometime at 8AM) after several visits to this and other stores. Also, one problem with loose lug nuts at Sam’s store. All lug nuts on the LF tire were loose. Now I check them every-time after a tire almost fell off. Of course the local Sam's claims no responsibility.

I have been a member of Sam's for over 11 years... And I have finally had it with this chain. I am not going to renew my membership. Someone told me that since the Founder's children took over the business it pretty much sucks. And I see a HUGE difference in service, treatment of the customer and the quality of the products offered since I have been going to them. And when you try to give them feedback about what you are looking for or want kept on the shelves, they do not care. They have discontinued about 15 items that I used to purchase over and over for the past 10 years. Obviously these have been good products or they wouldn't have stayed around for so long. Well one by one they quit stocking them.