Sam's Club Reviews

Do not get the Sam's Club credit card. When I make a payment online it takes an entire week for the funds to be available. It's been credited to my account but they put a hold on my account for a week. Most recently, I paid my bill online, a week before the due date. I paid $500.00. The funds were still not available after a week. I called and because I had made a smaller payment a week earlier, they put a hold on my account because I had made multiple payments for the month. And they said they can hold for 21 days.

My wife and I ordered a Serta mattress set for delivery. Tracking number showed that it was to be delivered today between 10:30 and 2:30. Middle of the day, but, ok. We took the day off since it was not morning or afternoon so that someone would be here. They we supposed to call by 9pm the day before to confirm. No phone call. At 9:10 pm call the delivery line that said they were open until 10pm only to get a recording that they were closed. Called the morning of the delivery to be told by the shipper that we were taken off the schedule. No call, no explanation. XPO delivery was no help. They said call Serta. Same. No help. Called Sam’s Club customer service for help and we were told, "Too bad, you need to reschedule or cancel the order." Yea Sam’s Club for such great customer service. Will not be renewing my Sam’s membership, or ordering or buy from them again. Good job Sam’s!

Tried to purchase an InstaPot during their one day sales event on November 9th. Had the item in my cart and ready to purchase, told me it was out of stock, sure enough after the sale ended it was available online at full price. What a scam!!!!

Recently Sam’s Club sent out an “INSTANT SAVINGS” book to customers valid October 30- December 1, 2019 which stated on page 21 consumers would be eligible to purchase a table and chair combo for $499 so I waited until October 30th to go online and order this item #848242 (which is stated in article for that said price) and was shocked to discover the price to be $1,298.... HUGE DIFFERENCE!!! I then called customer service to inquire about the price difference and was told they were aware of the ‘Error’ and would not honor me the price; not acceptable I explained. I was then transferred to a supervisor, on hold for 50 minutes to to be told again under no circumstances would I be honored that advertised price. I plan to do my business with an honest company in the future; Sam's Club lies to their loyal customers.

I recently placed an online order on Sam's as I have done before. Instead of it shipping to my home it is being shipped to somewhere in Tennessee. I called to cancel the order and they told me, "We can't cancel the order. You will have to return it." Being the rocket scientist that I am I determined how can I return something that is never going to be shipped to me. Well an hour and a half later 3rd person they are going to get back to me. I was charged for the order at my bank. This has to be the dumbest scenario I have experienced in a long time. Sam's Club themselves can't do anything to cancel or correct the order, why you say? Well they are just a middleman in a group of middlemen and have subcontracted that out. What does this say for the customers. Sam's Club isn't concerned in the least. What's really crazy is that I and everybody else pays for even the privilege of shopping at Sam's Club. Why?

Sam's Cust Ser. is Terrible. I ordered 10 boxes of creamer 2 weeks ago and received email confirmation of that order. I logged in today and the order was mysteriously cancelled. No correspondence sent. I did online chat AND called CS personally and NO ONE can tell me why the order was cancelled. They didn't offer to rush a re-order, didn't offer a discount, and said I can go to a physical store if I need my product in a timely fashion. No reason why it was cancelled, and no attempt to fix THEIR mistake. I'll order from someone else.

Sam's Club tried to charge my credit card used for last renewal to make a $1.00 charge at 5 am on Sunday morning. Credit card Co. caught it as 'fraud' as this is common practice for credit card thieves to see if card is activated. Spent an hour on phone with Sam's today to first be told it was done to be sure card was good for future purchases, then finally told it had to do with up-coming renewal. Foreign Sam's rep really had no idea, asked for supervisor & after 15 min wait got same person back. In meantime credit card co. had suspended my card acct. Never could get a straight answer to confirm that Sam's truly made the attempted charge. If you get a fraud alert about Sam's be aware, still do not know if they may have been hacked by outsiders, no one to talk to to find out??? Horrible unprofessional service, not to mention disruption of my credit card acct.

The Sam's Club credit services are phony and illegal. They do not do as they say and charge fees that I've never heard of. DO NOT DO BUSINESS WITH THIS BANK OR SAM'S CREDIT CARD. I will put my name on this dissatisfaction and address just to show my total dissatisfaction. They are not trustworthy and charges are phony. I'm just glad my credit rating isn't important to my any more as I am self-funded at age 77.

Great store, food and employees. Tammy **, from Bluffton Sc renewed my membership. She is extremely helpful and considerate. She loves her job and supports SAM'S. She also loves her customers. The food is great. So many items to choose from that can service parties, dinners, and entertaining. So many departments.

Yesterday took my van to do the tire rotation at the Samsclub Location #08273 located at 7400 Youree Dr. Shreveport, La 71105. I always put a white mark on the tires just in case I encounter deceiving people. They took in my van in and they told me it will be ready in about 35 minutes. MORE THAN TWO HOURS later they call me and told me it was ready and done. I went to my van and realized that everything was exactly as before, they didn't even touched the tires, I went back to confront them and they started telling me that the "job was done" and they "could show me the cameras", after I start confronting them they ended up telling me that they couldn't do it because the van is too big to lift it up, but they gave a me receipt of everything been completed. They probably do this all the time to many customers.

I contacted Sam's Club membership services a month prior to my renewal date in order to cancel my membership. I spoke with Jon in the Philippines regarding the cancelation. It was my understanding that the membership had been canceled, but today, a month later, I received a pending charge for the $45 membership renewal fee. I reached out to Sam's Club today to speak with someone and was told I would have to wait approximately 25 minutes to speak with someone. This is unacceptable.

Sam's Club was great for a long time. I was a member for 25 years. Over the years their customer service has reached rock bottom. The worst! I cancelled my membership and joined Costco and "WOW"... what a difference!

Me and my spouse have purchased clothing from this store a number of times throughout the year, and are emphatically pleased with each item we buy. Each time we buy clothes from Sam's Club, the quality and durability is quite exceptional. Most of the time we are looking for clothes for our children, with an occasional splurge on ourselves. The clothes have the same quality as big box retail stores, there are name brand items, as well as not so well known vendors. However, the craftsmanship, attention to detail, and lasting comfort have well indeed sold us on buying from this member's only store.

I have been a business member since 2003. I was treated like an idiot for an online order that they cancelled and per Caitlyn and Stephanie from Newport Richie, Florida store since it was an error and was rude. Called customer service and was told that the district manager was going to call. This was almost a month ago and still no resolution. I expect this from Walmart not from a membership store. Caitlyn was very rude and was making faces. We told them that we drove 30 mins. and had a response from Stephanie (lead) that it wasn’t far and she drives an hour. Ridiculous! She goes there to work and get paid! I’m going back to Costco and ordering my business supplies elsewhere. Terrible customer service and terrible upper management.

I did an online purchase which went well, but the pick up procedure and wait time was excessive. I was not impressed at all with this, and there were not enough personnel to serve us, and now we have to scan and do our own checkout, after paying a high membership fee. Not happy. I use Amazon frequently and am pleased with this experience.

I bought a Sam's club membership for a one-time purchase. Almost a year later, I began receiving emails saying my membership was being renewed. Apparently there's an automatic renewal unless you opt out. Before the renewal, I sent sent two emails and a chat message telling them I "absolutely" did not want the membership renewed. It renewed anyway. I went to the local Sam's Club three times to get it cancelled. They finally directed me to a phone number which I called while there. The agent said she would get back to me to complete cancellation. She never did.

Hello Sam's Club, My account was setup on Auto-pay. I was billed $45.00 on 9/28/2019. I was forced to renew again in the store on 10/09/2019 and charged $45.00 again. Then I spent over an hour to "attempt" to resolve the issue online and by phone. Not a happy customer!!

I purchased a trash can online. It took a long time to get delivered and when it finally got delivered it came damaged. I immediately called customer service and spoke with someone that I could barely understand. She charged me for a replacement part before I even gave her the go ahead to charge my credit card again. They said I had to go to the store to return it before they could refund me my money. I felt like I should not have to waste my time and my money bringing the item that was shipped to me damaged, and that someone should have came and picked it up. They would not do this so I asked for a manager.

Sam’s Club provides an inexpensive experience at their food court when you go shopping. They have great deals for bulk buyers and return some of the money paid in for Plus members. They also have great WiFi to use while in store, complimentary to all customers.

I've bought Duracell AGM batteries for my RV for eight years, but not from the Sam's in Mechanicsburg, PA. The staff at this location are rarely around to answer questions and when they are, it's usually not helpful and borderline rude. After I bought two more batteries, totaling almost $400, Sam's Club asked me to write a review. So I wrote it and it praised the product but mildly criticized the Tire & Battery Department. After two days I got a note from Sam's saying that they would not publish the review because it criticized Sam's Club. If they ask about your experiences shouldn't they take the good with the bad?

I am a Sam's Club Plus member. I pay extra to have the "2 day shipping" as I order a lot online that they do not carry in store. It is not like any other company's 2 day shipping. I recently ordered a pair of winter boots for my son, and it takes the warehouse SO LONG to actually ship the item. I just don't understand how it takes so long! Once it does ship, it is here in 2 days, usually. I ordered diapers a month ago, and it took so long for them to get here, I thought I was going to run out of diapers & have to go somewhere and buy more. IT'S RIDICULOUS! I wish someone would see my review, because they are about to lose a loyal member over 5+ years

I like Sam's Club overall. I like the clubs, the people who work there, the selection, the prices, and the quality of Sam's Club's private-label brands. In fact, I do most of my shopping there (usually at the Kingston, New York club). The quality of their store-brand items is one of the reasons I shop there. Their Members Mark denim jeans, for example, are the best jeans I've ever worn and are quite inexpensive. Their coffee, olive oil, and in fact every private-label item I've bought have also been excellent.

I went to the store in Greensboro, NC to replace my membership card because there were scratches on it and the card reader at the pump would not read my card even after multiple tries. I eventually was able to use it at the pump. The attendant (Deborah) at the customer service station told me there were no replacement cards so I should go and come back later. I asked when the replacement cards were going to come in and she told me she doesn't know. I saw some cards on her desk and asked her why she could not replace my old card with one of those. She then lied that it was for plus members. I told her I am a Plus Member, then she said "Oh I did not see that when I scanned your card" in a rude way. She the replaced the card and walked off from me without saying anything. Her attitude was terrible and she shouldn't be working there. Management should take some action against her. This is unacceptable!!

Placed an order for supplies on 08/16/2019. Sam's shipped it and FedEx lost it. Sam's customer service told me it was up to me to file a shortage and get the package returned to them. They refused to reshoot until the items were returned to them and I had to be the one to handle it. You cannot talk to anyone that cares and they all say the same thing. "Sorry your shipment was lost but we cannot help you." After two weeks I finally received my order. For what it’s worth to Sam's customer service, I have discontinued all personal and company orders from Sam's and have given a directive to all employees to only order from Amazon. My Prime membership cost is the same and we get 1 - 2 day service. Thank you Sam's customer service for opening my eyes. GO AMAZON!!!! You have my business.

Placed my order, they immediately charged by credit card. 8/15/19. on 8/16/2019, I was notified the TV shipped and was expected delivery 8/21/2019. I waited. I had my neighbors looking for the TV on 8.21.19 , no TV. I checked the tracking number, hasn't even left. NO INFORMATION from SAM. I finally called. I was OUT OF STOCK. The only way they can do anything with the order is to send it to shipping. They did not tell anyone it was out of stock. I would have no idea that the TV was never coming. This was a birthday present that isn't coming and I must scrabble for now. What horrible communication. Not to mention SAM's used my money for over a week when they knew by TV was never coming. This is how they use consumers money. This is the worst customer service online I have ever seen. I know wait three to 5 business days for my refund which I would not have received till who knows when if I had not called.

I am in the market for a new iPhone and went to my local Sam’s Club after seeing a discounted price through my carrier. When I got to the store the that was the first the mobile phone rep had seen of that price. He researched but was unable to locate the advertised price. Rep called his Manager who referred him onto the carrier rep, who in turn referred onto their supervisor. Ultimately they would not honor the price and sent me to the store Manager. The store manager agreed this was the price of the phone on the website, but said they could not honor that price even though the phone was available.

Sam's Club has worst customer service of any of big box stores. Purchased membership with promo. Was to get $20 electronic gift card. Spoke to customer service 3 times. Was told it can take a while. Got notice today that they sent it and can't resend. I never received it or redeemed it. I checked all my emails. No gift card. I will stick with Costco from now on. Do not fall for any of their membership promos.

My family ordered a mattress through Sam's Club. They waited three weeks for the delivery date provided by Sam's Club. No mattress was delivered on that date. We contacted the store manager and ultimately got in touch with the delivery company. We were provided a second date, about a week later. No mattress was delivered on that date either. No communication was received on either date. We called the store manager and the delivery company again and were told that they had run out of time the previous day and would need a few hours to determine the next date they could attempt delivery again.

For the second time, I purchased a computer at Sam's Club. That was my second mistake with them. I should have learned the first time. I had to pay for the computer before they would pull it from the locked cage. When they checked the storage cage, they couldn't find one. I was told to go to customer service to apply for a refund. My credit card was charged immediately. I'm still waiting for the refund!!!

Sam's Club has the worst customer service for online orders and customer advocacy is beyond rude with their comments. I've been with y'all for 14 years and between you and FedEx these past 3 months, I'll never order online from y'all again and make sure all my family never starts ordering from you. #yallaretrash

Ordered a shed on 5/29/19. Promised to be there 6/20. Waited. Contacted them (Carmen) to see when my order was getting there. Told me on 6/28. Call on 6/30 spoke to Mario and they told me will be delivered the 7/1. Called on 7/6 spoke to Lillian. She says the company making the delivery return it on 6/26. In the meantime... I could have looked for another shed but they were promising fixing the problem and Lillian tell me there is no record on me contacting a Mario. Offered $50. For the trouble but trying to cancel the order instead of resolving it. Feel very disappointed in Sam's. Just giving a runaround and not making it right. Just don’t trust what you buy online anymore.

I join the member with a promotion that I will receive $20 gift card. They don't even send me any membership card. With several emails complains, I still did not get my $20 gift card for joining the memberships. Their response take several weeks that they will send within 48 hours, but I still not receive anything. This company is the WORST.

I order tires on June 19. Order #** item #285574. Sam's sent me a email on June 24 order ready for pick up. On June 25, I call store 4 time no answer. I went to the store on June 25, talk to the guy in tire, could not find the tires. He said the tire might be in back, he didn't go look. I left store and call corp. service center. They call the store four times no answer. I went back to the store talk to the store manager (Andrew). He said tires not in store. Store would call me when the tires are in, but he didn't look. I call corp. service center back on June 27. Corp call the store, store said tires are in. Not able to put them on till Monday July 1. I have sented a email to corp. office. Still no phone call about this. I dont expect one.

Last week, I purchased the Robert Irvine citrus, herb almandine crusted cod frozen fish of 4 servings. I cooked it exactly like the package instructed and it turned out awful. The pan had a lot of oily residue and the almandine topping on the fillets was a mushy goo. It didn't even brown. I cooked it 10 more minutes and that didn't help. I have cooked a lot of fish, both fresh and frozen and this was the worst. It had no taste of citrus or herbs. It was just a block of white fish topped with a mushy goo. Even the dog wouldn't eat it. At $14.98 I expected it to be the "restaurant quality" it was advertised to be but it was as if I threw frozen fish blocks on a pan and covered it with a mixture of water and bread crumbs and baked it. No flavor or seasoning at all.

I tried to post a negative review of a product on the Sam's Club website and it never gets posted to their website. I usually get an email from a moderator a day later saying my review contains “inappropriate content” and it can’t be posted. I will post a link with the email I receive from them and the review I wrote to show that it doesn’t contain any inappropriate content. The only inappropriate content for them is that it is a negative review of a garage door company that they sell and it would be bad for business for them to post it. I just want consumers to be aware to not buy a product from their website because it has all positive reviews because Sam's Club could be blocking 100s of negative reviews. I always thought anybody could post any review they wanted and it would be posted. I guess I was naive about how these companies work and to never trust reviews from their website.

I purchased tires from Sam’s Club, Chattanooga, Tn. Tires were ordered and recommend by sales associate. Went back in a week to find out wrong tires were ordered. Sales associate ordered again. Went back once tires came in due to Sam's Club did not have in stock. Tires were put on my car. Left Sam's Club with new tires. Driving only 3 miles black smoke was coming out from vehicle. Turned around. Went back to Sam's Club to find the wrong size tire was put on my vehicle. Received 17 inch tires--should of been 16 inch tires. No tire was in stock to put on my vehicle so new tires had to be ordered for the 3rd time. The tires had melted on my vehicle. Could of caused a fire. Once correct size tire ordered went back. Received another set of tires. I did not complain to anyone at the time. Drove the car a couple of weeks. Car broke down. Had to have towed to mechanic due to caliber broke. Then I did called Sam's headquarters.

I apologize for this lengthy review but I feel it needs to be written in order to possibly prevent it from happening to someone else. It was Father's Day June 16, 2019, my wife ordered a Rascal Elite II mobility scooter from Sam's Club online site. It was supposed to be a surprise for me because I am disabled. I can only walk or stand for short periods of time. Well, no more than 30 minutes after she placed the order she decided to tell me about the surprise. I was extremely happy that she would do this for me. So I immediately looked up the Rascal Elite II on the internet. To my shock I read that this mobility scooter is no longer being manufactured. So I decided to make phone calls to mobility scooter technicians in my area. They reiterated exactly what I read on the internet.

I visited my local Sam's Club in Odessa, Texas... I was WOW-ed by the customer service - literately by every employee that I encountered. Especially Sylvia - she truly treated me like I was a premier customer! She went above and beyond to make my shopping experience just perfect. All employers need better customer service employees like Sylvia.

It's a gas and pellet combo grill, works very well and also can smoke. I would highly recommend this grill, when grilling on the pellet side you just set your temp and let it cook, comes with temp probes also.

The grates are what made me take a second look. Those and the $200 price. Five burners independently operational with huge handles. The zigzag grill design prevents thin food from falling through and gives burgers and veggies a nice look. Heat is even and the entire grill is rugged. Nothing flimsy about it. The temperature gauge is an added bonus. I just didn't give it an excellent "5" rating because it doesn't have a large enough upper grill. We're hooked up to in ground propane (no tank) and that's nice. Rolls easily on large wheels but it stick still when set on brake.

I have had several issues with Sam’s Auctions. Apparently I’m a slow learner. First, I won an auction on four chairs. Only one arrived. When I called, they said it was only for one chair because that’s what the picture was, even though the description clearly said it was for four chairs. Second, I saw an auction where the title and picture were of a Kitchenaid mixer, but the description was for a set of mixer attachments. Because of my chair experience, I called and asked. I was told the auction was for BOTH items. I bid and won – and only received the mixer. I called, but Sam’s has been unwilling to make good on what they offered on their web page. Finally, I have bid on several items where my card was charged, but the item never arrived. After several weeks, I would call and they would issue a refund. They never initiated the refund themselves and clearly had no intention of delivering the item.

6 burner, stainless steel, infrared burner, burner for pot, cast-iron grates, thermostat to control temperature, caster wheels with locks, store space to put supplies in with door magnetic doors to stay locked, bottle opener.

I've learned that Sam's Club will advertise a price in print, then "forget" to change the prices at the register. Many items that are in their print circulars ring up at the wrong prices, and often it's too late before we realize we paid the higher price (We were already home). This can be remedied with a trip to customer service, but who wants to waste that time? The last time we caught the mistake at the register, it took them 20 minutes to resolve it. I've stopped shopping at Sam's Club for all things except gas, and even then, still purchase gas more often from Costco. ** Sam's Club.

Sam's was having a one day sale on Serta mattress and box springs sets. I place my order on May 11, 2019. I order a few other items also which where delivered with in a few days. The mattress/box spring date that was given has came and went. ONE HOUR on the phone with Samsclub.com customer service today while they put me on hold and called Serta. Why? You're selling this merchandise and have to call Serta? Then after an hour Serta says I will hear from a 3rd party shipping company. NEVER AGAIN!!!! DO NOT ORDER on their website. Also they tell me I cannot cancel this order?

Ordering was easy. Flowers delivered on time. Flowers were nothing like the picture. Mostly greenery. Not much color. Not many flowers. Flowers started dying 2 days after delivery. Very disappointing. Terrible.

Swimming pool was ordered May 11. We received an automated message from Top Dog Delivery that our pool was to be delivered to our house Tuesday May 14 but the pool was never delivered. When we contacted Top Dog Delivery they said their automated system was wrong and our pool would be delivered that upcoming weekend. The pool was never delivered. Top Dog still has yet to notify us of an exact delivery date and adhere to it. We have had to cancel water delivery for the pool twice now because of Top Dog's unreliability. We purchased this pool with the intention of it being up and running by Memorial Day weekend and are quite disappointed that contacting Sam's Club and Top Dog has done nothing to resolve this situation.

I ordered a TV from Sam's Club Online on 5/11/2019 and the site stated delivery by 5/15/19 to 5/22/19. Got a call today after inquiring and they stated delivery set for 5/29/2019. 18 days to get a tv delivered is ridiculous in todays online environment. The other sad thing is paying for a membership to get this type of service, shame on me. This was my first order and my last order and a cancelled membership. Buyer beware of this issue! Don't believe the dates that they give you!

I went in to Sam's in Kannapolis NC 5/21/2019. I had some items to return and in order to get to service desk I had to walk about 50 feet around display items and then back up the other side. This is ridiculous when the desk is right there off to your left. Either move the display items somewhere else or make it so you can walk through the area and form the lines there. I love going to Sam's Club but I don't appreciate this area of customer service. Your customers shouldn't have to walk 100 feet to get to service desk.

I purchased Serta Wynstone mattress to replace an 8 year old Serta foam mattress which my doctor suggested might be part of the cause of back pain. So far I am very pleased with the mattress quality and comfort. The "Sam's-Serta White Glove" delivery service left a lot to be desired. The mattress was received in good condition so I have no real monetary claim against Ryder. My complaint is regarding the quality of service.

I wrote the following review about an order I placed for a swing set for my daughter and received the below reply from Sam's Club about my review. I will never do business with them again. "My wife and I purchased this swing set on April 22, 2019 with the delivery date set at May 1, 2019. We purchased it with enough time so we could receive it and set it up in time for our daughter's birthday on May 11th. After the transport company that Sam's Club uses sent the swing set to Texas instead to my location in Maryland it did not arrive until May 10th at 1:30pm so needless to say not nearly enough time to set this swing setup.

Paid for Membership in early March. Tried to buy a few items in late April. Was auto-charged again for Membership. Club personnel could not fix or find the receipt. Told me to go home and find my receipt from March. They could not find on their system. Went home. Found my March receipt with the membership charge on it. Also found online after logging into Samsclub.com. Called Sam’s Club Member Services. Eva advised that there was nothing they could do, she could not see receipts from the club, only online orders. Advised to take the receipt to the club. Seems they have modified their systems to keep auto charging for membership renewal until you jump through hoops to actually get their systems to reflect that you paid for membership.

Called customer service, told them that you had sent me an email to call you regarding an order. Customer service told me “this is strange, why would they do that, I never heard of anything like that.” Customer service didn’t even want to ask me what the order number was. After some debates and arguments, and I had to TELL HIM to ASK me about the order number, he transferred me to the “Verification Department” which asked me about my name, my address, last 4 numbers of my credit card, expiration date of the credit card. Finally, I found it ridiculous that he (after all that) wanted me to give him my date of birth. Seemed to me as if I’m applying for a government assistance. The result was: Sam's Club canceled my order.

I used to love getting gas at Sam's Club but today I put $20 of gasoline in my car and they charged me $100 plus the $20 I put in my car. When I went to customer service they proceeded to tell me it was a “soft charge” and eventually would be returned to me. Regardless, a $100 for $20 is ridiculous!!! I will never get gas at Sam's again! I may not even renew my membership!!!

Sam's Club closed most of the stores in NJ. For getting the cash back Sam's Club forces to go to a store and renew your membership which you would not be using because you do not have any stores close by.

The tires I bought a sam's club never held air. I was constantly going back to have them checked. The only reply I would get is it is due to the weather. Please... I have had many tires in my life and never this much trouble. Needless to say they wore out in record time. Save yourself from stress and go anywhere else. Terrible service and even worse tires.

I have had three accounts (Sam's Club, Gaps and Amazon) credit limits raised then suddenly lowered and then closed without notice or correspondence. Since I review my monthly statements, I noticed this trend only on my Synchrony accounts. My hardest hit account is my Sam's Club account. Synchrony raised my credit limit from 1000 to 3000 then suddenly lowered it to 1800 without notifying me. Since the outstanding balance was already over 1800. I was charge a over limit fees. When I made a payment that was well above the minimum payment amount. Synchrony lowered my limit again. This continued on for three months.

Went to Sam's Club to buy Samsung Galaxy S10+. Byron was excellent sales associate. Had phone shown to be defective. Called cell phone service provider. They had told me about the phones had glitches and that I should take it back to store. So I drove to Sam's Club. From minute one sales associates were no help. 1st I had to wait for associate to get back from break. He then tried to put responsibility on the service provider then said the 14 days had run up but when I showed my contract to him with 30/14 day contract. He said he'd go talk to another Sam's Club associate. Came back. Said I could only deactivate phone. After talking to him for a bit he called Byron head of the wireless. They looked through the PC thru facetime and I even seen the extension on 14 day warranty.

My husband and I went to Sam's for eyeglasses. We have been members for over 20 years. The woman in the dept. never got out of her chair. When I mentioned to my husband that she would help us once he chose some frames, she commented "If you're happy with them, I am". She did not help with the choice. She did fit the lens according to his prescription. She waited on him again when he picked them up. She did not fit the glasses to his face. She was no more helpful than a cashier. They were lopsided and the bows were not adjusted to his ears. He went to another optical store near our home to get them adjusted- but then ended up returning them to Sam's. The man at the optical dept. was gracious about his returning them. We will not attempt to purchase glasses there again.

I have tried to get my rewards several times. First at the checkout, mid month March 2019. Then today 1 April 2019, chatted with my Sam's Club account verifying both amount due on credit card & my reward amount. I even asked about how to get my rewards, this morning. The response was Customer Service. Today before noon, I go in & want to get the rewards to apply to my bill. I was told that I had the wrong credit card with the wrong expiration date (2/21). That my rewards was put on another card with a longer expiration date. How odd? First this current card was issued in May, 2019. Second, never was there any mention of this before by anyone. Third, I do not have another card. Sam's Club is customers inconvenienced & MISLED & MISINFORMATION EVEN WHEN ASKED. Don't be an April fool 2019, JOIN COSTCO instead.

There was only one cashier at the check out at 7 am. The girl was nice not rude about that she was unavailable to check me out by herself. I talk with the assist manager after leaving my cart there, there was no apology was offered but she said that she would help. My outlook by then was I was going to leave and come back other day. I tried to call the general manager to leave feedback on what happened. When I call the girl that picked up the phone was nice, when she transferred me to the general manager the phone ring for about 4 mins. Not the way to be the boss. Thanks. Rob.

Do not buy tires from Sam's. Bought 4 Michelin tires almost 1 year ago... Tires were an 8 when I bought them. They are now a 4 (tread wear). Went to Sam's. Told them the tires are not holding up and wearing. Sam's would not offer any help. Said tires have to be a 2 in order to help. :( Very poor service. I even asked if they would pay 1/2 for each tire and I would pay the other 1/2 and they said no! I paid $600. For all 4. Do not buy tires from Sam's. They never answer phone in tire department. I had to end up going there in person!

Worst place to shop! Place is dying, no customers. Taking photos is discouraged by staff, management. Poor service. They rip customers blindly, no refunds possible. Lines are always long for returning items. Horrible place!!

So someone hacked samsclub.com account and has been using people's credit cards and buying stuff. When I called the Corporate number I spoke to several people that were rude and was no help at all. I had to of course cancel my credit card and now I have to cancel my Sam's Club account. Now, you would think they would offer a years membership but no. Worst company ever!

I was a Sam's Club member from November 2017 until November 2018. I had the Sam's credit card issued by Synchrony Bank. At this time, I have $27.77 in cash back rewards. Sam's Club will not honor this and give me my money because I am no longer a member. The money was accrued under their old system which they changed in February 2019. I feel it is totally unethical for them not to issue me my earned cash back either by check or cash. Please be aware of my situation and don't let it happen to you. If I would join again, they would give me the money. I feel that they are holding my money hostage.

I closed my Sam's Club credit card the end of January. I still have a Sam's Club membership. On Feb. 10th a letter was sent saying I had a little over $20 in cash back rewards. I called customer service to see if I could get the money other than them putting it onto my credit card. They just simply said, "Oh sorry, once the card is canceled you forfeit those rewards!" I am so annoyed! They used to send a check. I didn't think this was going to be an issue. It is not a lot of money but every bit helps and I just think this is just bad business.

Today I was going to purchase four 60 gal storage benches and one 100 gal storage bins. This required assistance. The floor CSR (Angelica) was very helpful and obtained a flatbed as well as reached out to another guy, who was nice (Alex), to assist with loading it. The storage bin was displayed on the floor. However, the storage bench was on the second level shelf. I wanted to see the depth of the storage bench prior to purchasing four of them which had a thin wire cord around one of the legs to prevent it from being moved off of the shelf. Angelica called for a member of management, per my request. I could hear the two supervisors (Arlene & Sean) attempt to deflect my request for a manager since they were talking on the walkie talkies.

You pre-pay for a rotating and balancing service when you buy the tires. When you go to get service done, you are bumped back in line by anyone who purchases new tires. It took them over 4 hours to rotate and balance the tires I bought there.

Hello I’m not usually the type to complain and write reviews on companies. Frankly it’s not worth my time but I am super upset about this! I purchased a mattress through their website for Serta mattresses on 2.28.19. I bought a Serta hybrid perfect sleeper elmridge online for $899.00 with tax. It came out to $979.00 with free white glove delivery. My delivery date was supposed to be 3.14.19.

I recently bought a 75 inch Vizio TV from Sam's. It was $100 cheaper than Best Buy. I have repeatedly tried to leave a review on Sam's page at their request. However, whenever I say something perceived as negative by Sam's about my experience or shipping, it is declined because it doesn't meet their "policy" for reviews. I have no complaint with the TV. However, I have many complaints about my purchase and delivery experience. Mostly due to poor performance by Sam's. The bottom line is, you can't believe their reviews on Sams.com because they filter out negative reviews.

Every time I try to order a big ticket item from Sam's it is never in stock. Their ad never says available while supplies last or any other indication that their stock could be depleted. I called them about this issue and they said someone would get back to me but no one ever did. If this is the way Sam's treats its paying members I will go back to Costco and close my membership. Sam's does not care about their customers, they only care about sales. If they keep this up they will end up like Sears.

I got duped by Just Energy agents at SAM'S! They corner you with stupid tactics and manipulating ** and dupe you to buy into their stuff. I blame SAM'S for letting these people into their stores while SAM'S can't own any of their products or services! Just Energy is scamming SAM'S customers by luring them with SAM'S gift cards. There is a benefit for SAM'S as Just Energy will buy SAM'S gift cards. SAM'S should really think how this is helping its customers and why they are participating in this and looting customers' money!

Love Sam's products! But this checkout situation has gotten out of hand. One lane open for three employees to check me out. The other option is self-checkout! I'm paying to shop here, I did the hard work of shopping, now I have to also check myself out and be all but frisked at the door?! Seriously, standing in a line to be checked at the door after I have already paid for my items. It's getting old!

Racist policy against Mexican Members - Several times now I have been in Sam's Club and picked up an item on sale. Each time when checking out, I was told that the sale prices only apply to U.S. members. If the company does not offer sale prices to all members, regardless of nationality or where their membership is, then it should be stated on every placard noting the price reduction and/or in the store entrance. One time when a sales price was not given to me, a member behind me allowed me to pay for my purchase using their card so I could take advantage of sale price. Sam's policy is racist and against members from the South. I asked about sale prices at COSTCO and was told the prices were for all members without regard to where their membership was registered.

I recently applied for a job with Sam's Club. I filled out their online application and then, following prompts from them, began calling them. I called them every other day for the better part of a month and was transferred from person to person who either didn't know how to help me or didn't care enough to help me. Lots of one word answers to questions or requests. All the phone calls would end by telling me that the person who I should talk to was not there that day. Finally, after a month, I call and the magic person that I've been looking for is there! She offers me an interview that day! All things are looking great, but then she calls me back an hour later and informs me that something on my application didn't meet their requirements.

There is no comparison for the value of a "membership club" on Costco vs Sam's Club. Costco is far superior. Sam's Club is just like shopping in a nasty Walmart, ugh! Gave Sam's one more chance, got a membership (discounted) and spent past year comparing items/cost/coupons for value for price at Costco and Sam's. Though there are a few differences of items you can get at Sam's that you can't find at Costco - Costco still wins for quality, price. Each visit to Sam's found unclean store, displays aren't well arranged. The customer service reps are not only rude, but unhelpful.

Terrible. Order it for Valentine’s Day delivery and also asked for it to deliver in the morning but no flowers yet by FedEx at 4:35 pm as I’m writing this. Called Sam's Club about it and the lady had the nerve to tell me delivery driver has till 11pm to deliver. Now who in the right mind need flowers at 11pm where I ordered this 2 weeks ahead. Called FedEx to asked if the truck was equipped to deliver flowers this late because tracking showed out for delivery at 8:23am and now it’s 4:40pm and no flowers. I will never order and will advise others not to even take chance. Go to Target and pick up some decent flowers for your valentine.

This is not a complaint, rather a statement, because I "dis-enrolled" after 2 months membership fraught with frustration. I joined Sam's Club in Nov 2018 lured by their persuasive promotions, personal geographical convenience, and other benefits. At the same time, I applied for their credit card issued by Synchrony Bank. Synchrony Bank issued a card with a $500 credit limit and 24.9% interest on unpaid balances plus very high fees for other items. This is not what I expected and need as a customer. I went to Sam's Club for economy and benefits, not this. This limit represents less than weeks worth of my business and gasoline purchases.

I made an online purchase for a Queen Mattress and Boxspring and the day of the delivery I had the delivery driver call me asking for directions as he could not find my house. I gave him the directions and we ended the call. A few minutes later he called again. Could not find it so started to cuss and swear at me, I simply said, "Hey, I am not your dispatcher. Call them and don't cuss or swear at me." He finally found the house and came to the door to tell me that he couldn't get close enough to the door so he wasn't going to carry in my ordered product. I 6 months PREGNANT carried in the box spring by myself and helped him with the mattress. I was never dissatisfied with services in my life. He had a "I don't care" attitude and even gave me a dirty look as he had to help me carry in my mattress. WORST SERVICE EVER. I WILL NEVER ORDER FROM SAM'S CLUB AGAIN, JUST SAD I HAVE BEEN A MEMBER SINCE 2000.

Just when I thought "Customer Service" had become a catchphrase in the service industry. I found out how wrong I was to be so cynical. My problem began online. I was trying to send some diapers to a single mom in Florida. I live in Indiana. I navigated Sam's Club website and found the product I was looking for. While checking out I could not complete the process because our Zip code didn't match (my credit card) that of the receiver.

I purchase a product online that was being shipped directly to my house. I noticed right away that my phone number was incorrect on my order. I tried to cancel the order and was told it was too late to cancel the order. I told them that I was going to reorder and correct the phone number. I called Sam's online 3 times to try to fix this. All I got was a bunch of promises and lies. The order has been in town for a week after finding the freight company. They said, "We’ve tried to contact you 3 times and haven’t been able to schedule delivery." I told them that Sam's promised me this matter was resolved. I’ll never deal with these people ever again!!!

We used to frequently purchase several 4# bags of Member's Mark Mountain Trek Mix. A few months ago, they discontinued the product, at least it was not available in stores or by mail order. Just recently, they reintroduced the product with the same name and same general packaging, same size, etc. The new product is not remotely like the old. It is now largely a big bag of peanuts with a small amount of other stuff thrown in. I now buy all my trail mix at Costco which is offers high quality trail mix.

Someone hacked my Sam’s Club account and charged $286.20 in January. The order shipped to ** Morristown, NJ - I don’t know anyone in the state of NJ. I called my bank when the charges showed and told them of the fraud and they canceled my card. I then called Sam’s Club and told them what happened. They transferred me to a supervisor and she said she would turn the fraud in. Two days later Sam’s sent me an email and said since the order had shipped they couldn’t do anything about the charges. I called back a few days later and after a very concerned cust svc rep assured me that this was not acceptable she transferred me to a supervisor and then came back telling me the supervisor had refused my call but she would send them a message and they would call me back. That was last Tuesday - 7 days ago and I still haven’t heard from them. When I signed into my Sam’s Club account the order showed up.

I usually go to Sam's with a specific list of items I need that are in bulk like paper products, food for a crowd, or some of the items that run less than what I find in other retail stores. There are a few employees that are around to help out if I can't find something. The cheese, meat, and produce departments are usually a good deal, especially when feeding a large group or cooking things to freeze.

From Feb. 2017 to Feb of 2018, I was a member of Sam's Club and, as well, had a Sam's Club credit card through Synchrony Bank. Because our nearest Sam's Club is 40 miles away, I did not renew my Sam's Club membership in Feb. of 2018. At that time, I called Synchrony Bank to cancel my card but, surprisingly, was told that I could continue to accrue benefits from the card's rewards program and spend my earned rewards once a year at a Sam's Club as a non-Sam's Club member. I continued to use the card and accrue benefits thereafter. I relied on information given to me by an agent of the rewards program.

Due to cold weather in Michigan, I needed to replace two car batteries in two vehicles. I searched the internet for something cheap and found Sam's Club had the best price so I ordered two batteries on 2/1 (Fri). It saved me $100 compared to other stores. The online order indicated I could pick up the batteries on 2/3 (Sun). While I was not happy waiting two days, I decided we could go two days without our vehicles to save $100. It was the weekend so the impact was not as bad as it would be on a weekday. Late on 2/2 (Sat), I received an email that my order had been canceled due to items not being in stock. Other stores were closed so there was nothing I could do until Sunday. I suspect the batteries were in stock when I ordered on Friday, but by the time the employee at the Canton store went to pull my items off the shelf somebody else had come into the store and purchased.

I am not a Sam’s Club member. BUT. My mother in law bought some things for my kids that I had no use for so she advised that I return the items to Sam’s for a store credit. I went to Sam’s Club store 6217 in Miami Florida. I walked into the store and over to Member services to wait for assistance. I was helped by Carmen who I explained my situation to and Carmen told me I needed the physical membership card in order to complete the return. Which I didn’t have. I went to leave, but was met by Gloria at the exit asking for my receipt. I told her I just left the Member services counter to speak with Carmen. Gloria goes over to Carmen. Communicates to her in a language foreign to me. Gloria tells me to wait. I asked for a manager. And was met by Leo. Who has no customer services skills at all.

Sam's Club in O'Fallon IL is usually a great place to go - my parents have been members there for many years & I occasionally go with them. However, around a month before Xmas my mother purchased 2 $25 gift cards for Smokey Bones. Her receipt showed the cards were loaded. Her card was charged. In reality the cards were never loaded. We went to use the cards at the designated restaurant & they were completely empty. Talk about disappointing. The blow that they were empty was made worse when my mother went to Sam's to rectify the situation & the associate helping her did not even apologize. While it may not have been their fault directly for the lack of money being placed on the card, every associate represents Sam's. So to not even get a simple "I'm sorry" was mind blowing. Very disappointing.

We are a business that secured a membership last year, and are very disappointed with Sam's Club online ordering system! Shockingly, over 75% of our orders are not delivered on time or are wrong! Shockingly, Sam's Club never follows up! Shockingly, we have to chase them down to find out what happened to our order, or initiate a change/Cancellation. We order every month, so can you imagine how many orders are wrong! If you are a business, or need reliable subscription service, do not order from Sam's Club. If I could give negative stars, I would. Sam's Club needs to hire Amazon's executives and learn from them!

This is "hands downs" without a doubt the VERY worst experience I have ever had shopping with anyone. The first issue began when there was little to no communication from Sam's Club once I purchased the hot tub. I purchased this hot tub on November 24th of 2018 and to this day, I still do not have my hot tub. Then Sam's Club did a funds verification against my checking account in the amount of $6,403.93 after 5 days still had not withdrawn the funds and the bank returned the pending charge back into the account. After many attempts to speak with Sam's on this matter, on Jan. 4th, 2019 they placed a charge of $12,807.86 against my checking account and withdrew the funds.

This is the WORST CUSTOMER SERVICE EVER! And I use the term "customer service" VERY lightly because they do NOT know how to service their customers! I ordered $1,200 worth of items. They send me a shipping email for part of the order, fine and great. They send me another shipping email for the remaining items, fine and great. I go to track it and it reads that it's been received by FedEx AND that the order was cancelled by the sender. What? I got on and chatted. They had no answers.

I just want to let everyone know how Sam's Club treats its customers. On Dec 7 my wife and I was walking in the Beaver Creek store when she slipped on black ice in the parking lot. Went to the hospital for treatment because she had a huge knot on her forehead and a gash. Both eyes were black and blue and she looked like she was beaten. Me and another lady went out and took pictures on the ice while they were waiting for the bus to come and get her.

I ordered two swivel chairs, and they arrived with a bent swivel piece. This caused the chair to rock back and forth in a pretty dangerous fashion. Sam's Club agreed to return them by having FedEx come pick them up from my house. I scheduled this using their online chat service. I was told that the delivery truck would arrive the next day during a specified time window. The driver never arrived. Fast forward a week later, this has happened four more times. Every time I get a customer service representative who gives me stock responses like "we can really help you with that" but no one provides any helpful information. The whole experience has been time consuming and frustrating. I will keep shopping at Costco.

I should have listened to the bad reviews, but I figured that I am savvy enough to activate a Sam's Club gift card without having a stroke. I was wrong! I ordered a "gift of membership" card for my mother. It's essentially a $45 gift card to Sam's Club. Before you can use the card, it has to be activated through samsclub.com. They cannot do it at the club.

We purchased some frozen lobsters at Sam's as we have done for years. Defrosted and cut through the shell and lifted up and slit for marinading... INTENSE smell of ammonia=rotten lobster. I believe they had already started to decompose before they were frozen to be sold at Sam's. I’ve also read similar experiences from other people who’ve bought them. It’s an unreliable source sounds like. Reflecting very badly on Sam's Club. Also saw a worm in a piece of Salmon there. We lost $37.59 on 2 lobsters... both rotten. I’m glad my nose picked it up. We are seriously considering canceling our membership. Disappointing.

I have had nothing but bad experiences with Synchrony Bank, which Sam's Club unfortunately has selected for all their credit cards. I previously had a Sam's Discover card, but it suddenly became a Sam's Club Mastercard, all without any credit check. The problems started when my wife died, and our Sam's Club membership had somehow been changed into her name. I had a credit card on that account for years prior to her passing, and always paid in full on time each month. Synchrony immediately closed the account, which I understand, but refused to issue me a card without applying for a new account, which I also understand.

For the one day only sale on 12/15 which started at 12:01A, I was online well before 12:00 and had the sale item I wanted in my shopping cart. I attempted to pay at 12:01 and was told item was out of stock. Customer service was no help - just kept telling me they "understood" but could do nothing.

Sam's Club rectified the situation and I'm satisfied with the resolution.

Please save yourself the heartache of ordering from Sam's Club online! I ordered furniture and paid extra for “delivery". It wasn’t explained that they literally meant they were dropping it in my garage. Next get boxes and guess what? Wrong furniture! I call and explain. Get an email! (Paper proof) that my refund would be in account within 48 hours! That’s still yet to happen...a week later and all I hear when I call is...”give it another 48 hours." They clearly don’t understand - they left me with no furniture for the holidays so I had to go out and buy ASAP so that money that I thought was going be back in 48 hours is much needed! Also! I am yet to get an Email stating when they are picking this furniture back up out of my garage! (Excuses is all I get on that one). "Oh no one ever sent the Email to them for pick up.” So week later here I am, no refund, no furniture, and no way to park in garage due to boxes and yet no answers!!! Worst experience in my life!

Love the whole store. Always clean and the staff is always helpful. Not crazy about the lack of vegan foods but I can always hope for new choices in the new year. I have never had a bad item from them.

I love shopping at Sam's. The clothing is named brand and very reasonable. The meat selection is great. Paper products, wonderful, beer, wine and alcohol selections always meet my needs. I could just go on and on about why I love shopping at Sam's!!!

Sam's Club offered a promotion in Oct that if you purchased 50 online you would get a 10 a certificate on Dec 15. That came and went. Contacted customer service Dec 15 and followed up every day...never he heard back on the 3 tickets that they entered. Terrible customer service. No update on when I will get it.

The quality and assortment of products is excellent. We buy all our bulk items and paper products from Sam's and utilize their free shipping for Plus members frequently. Love the convenience. We also find the quality of their meat and produce to be excellent.

I used the website for the one day November sale. Never again! It took until 2AM to get 2 packs of iTunes gift cards. THEN, the order was delivered via FedEx in an unsealed envelope, with no cards. Even if you dispute the transaction, SAM's provides a printout showing the order was "delivered". I have filed a police report, spent hours providing documentation, and still don't have final resolution. Word of advice: Don't order anything online. Get it in store where you have hands on or not at all!

You need more customer service help...cashier helper... Moves the check out faster. The food court line is a joke. Cashier takes order then get product (too few cashier). Why not have runners for product, this would create faster turnover and more REVENUE. During their off period they could clean up. Nothing looks more unappetizing then dirty food areas.

Sam's is using bad shipper that has lied over and over in order to cover their inability to make a delivery, I mean not a late delivery but a delivery period. Unbelievable as it sounds Sam's Club customer help could do anything to fix the situation and $2,500 TV could not be delivered in any of the three previous delivery dates and as of now no one knows when it will be delivered. Now I see why all my friends are using AMAZON and not Sam's. From now on, I will recommend the same to everybody else, and tell them to stay away from Sam's.

My issue similar to the other review about the Vizio tv. I ordered Black Friday and it got lost. So they cancelled and reordered and they shipped thru the same company “Pilot Shipping” which I never heard of and I think they’re shady. Cause the 1st tv says it was received at their dock, but got lost somewhere. Now 2nd one said shipped. I click tracking number and it says Pilot Shipping tracking down. So I email the guy I was in contact with last week about the other and asked the status. He says they have no record of receiving. Sam’s says they have no control over shipping company. Well they’re the freakin' ones that sold it to me.

I ordered 5 Vizio 70" TVs model D70-F3 from Sam's Online. They were on sale for $650 ea original price around $850. I received an email that 2 were shipped (about 3 week after I placed the initial order). I later received another email informing me the other 3 were cancelled. I called Sam's to complain about not fulfilling the order. I also mentioned they have the Vizio 70" model E70-F3 TV listed on the website. This model has very minor feature differences retailing for $879 (about $30 more than the retail price of the original order).

I spent over $500 at the former Worcester store for a set of tires with premium last October a year ago. This week coming back from Boston on Rt 9 a busy road I hit a bump and blew one of the tires which would have been replaced with the premium service. The tires had been used only for 14000 miles out of the 90000 miles stated on the ads. I spent an hour trying to call Sams and discovered that all Sams Clubs in MASS are now closed but was advised by an out of state store to go to Walmart and they could take care of my problem.

I have used Sam's Club in Bullhead City, Arizona a couple of times. The first time I had a cracked steel rim that I thought was very weird. I have a lot of miles on the vehicle and have several sets of tires installed with no problems. So I went and bought a brand new steel rim (OEM style) and they installed the tire and balanced the tire for free. That was pretty good. Next I needed front brakes at the dealership and one of the tire's studs and nut was stripped out. It cost a lot extra to have that repaired and replaced. I will never use the tire shop in Bullhead City again.

We order Men's small isotoner slippers - four pair. They shipped all XL. We sent them back & reordered. They shipped all XL. We chatted with the online person who guaranteed that they would get it correct the third time. They shipped all XL. I am pretty certain that no one working for Sam's Club online has an IQ equal to a turnip.

I went into my local club in Houston on West Road one morning this week. I had a return. I waited in line as my husband shopped around. I was probably 6 deep in line waiting with one employee working the customer service desk. She as accompanied by another employee who you could tell did not work at the customer service desk. They talked a lot during each transaction, then it was my turn. I advised the employee I had a return but could not find my receipt.

I caught a nail on the road and took my car for service at my nearest Sam's Club. I arrived at 1.30 pm. I told the attendant that my rear right passenger tire had a nail and that I wanted to know if it was repairable. The attendant told me that it might not be fixable, but that they needed to check it first, and that he was going to pull up the info on my warranty. I was told to leave keys and phone number, that it would take about an hour, and that they would call me back with info. I went inside Sam's and did my shopping and then waited in the dining area. After 2 hours of waiting and no call, I walked back to the tire shop to get an update. The attendant told me that I had a nail on my tire and that it couldn't be fixed. He then asked for my membership card to pull my warranty. He told me my tire purchase wasn't coming up in the system. I explained I bought my tires at a different Sam's Club location.

Made a purchase for an e-card. It didn’t show up. Tried canceling the order. SC wouldn’t cancel it “because it was in process.” Asked for a refund. Denied refund, told, "It is our store policy that we do not return or refund for e cards no matter what." Have already escalated to corporate. They keep passing it off to the flunkies in Customer Service. Flunkies keep repeating over and over and over what their policy is. Avoid SC at all costs.

11/23/2018 - Sam's Club - Tuscaloosa/Tire Department. Came in to have 1 tire put on. I had 2 more people in front of me which needed tire service as well. We got there at 3:45 p.m. The service guy told us that they close at 7:00 p.m. today and that we can't be taken care of. So I asked him, "How long will it take you for 2 customers, if they have all 4 tires replaced?" He said between 45 min. to 1 hour each. So I told him if both customers in front of me should have 4 tires put on, that leaves 1 hour and 15 min. to take care of me and to put on 1 tire. So I don't see why I had to leave Sam's Club with a nail or screw in my tire, hope to make it home and hopefully make it back to Sam's Club tomorrow. The only reason I will go back tomorrow is because I bought the tires from there and they are still under warranty. I will never purchase tires from Sam's Club ever again! The tire department/customer service is nonexistent.

Ordered 70 inch tv online. Says delivery the 14th then the 16th. Says it shipped but Pilot who is the delivery company says they haven't picked it up yet. Called customer service and corporate but no help at all. What a joke. Never again. Sam Walton must be turning in his grave that people are ruining what he built up. Minus million stars rating.

Went to purchase gas at Greensboro Sam's Club which I do with 3 different vehicles about 5-7 times a week. Teresa was the rudest person I’ve ever seen. After waiting in line put cones in front of my vehicle so gas guy could fill pump. Never said a word to me!! I had to ask her what was going on and she made me get in another line with 8 vehicles after I had already been waiting... Let everyone in front of me go but put cones behind car in front of me and told me to drive around!!! I will be following up because someone like that should not be working with the public!!

After making 6 trips to Sam's for tires, only to be told after waiting all day that they couldn't find the special order tires I had ordered. I decided that it was time to go to Costco. They beat Sam's Club's price and have the tires in stock. I will be buying at Costco now even though it is 15 miles further than Sam's Club. When I get my prescriptions moved to Costco, I will have no further reason to waste any more time at Sam's Club. That is how Costco treats a 1 day member compared to Sam's Club's treatment of a 21 year member.

I bought 2 TV from Sam’s Club with 4 years warranty plan. Now I have problems call their warranty company which is SquareTrade. They said both my warranty was canceled. I come to Sam’s Club. They said nothing they can do about it. Sam's Club said they sell the warranty but that is the third party. Since I have all the proof but they denied. I want to say this for all the customer who bought electric product and warranty to check and reconcile to buy from different departments. I can believe they are one of the biggest department store in the world and they are not stand by what they sell to their customer.

Nov 17 2018 - Stayed up till midnight for the Nov 10th one day sale. I wanted to purchase the Vizio 70" TV for a one-time price of $649.00 with free shipping. What a joke. Their IT department was ill prepared for the traffic on the website as it crashed at 12:01 AM. After trying to get on the website for an hour I called a number for Sam's Club I found on the Web. They admitted their website problems. He said he could not order the TV for me and I would have to wait for the website to come back up. I went to sleep and set an alarm for 3:00 AM.

Sam's advertised a one day sale beginning at 1201 on 10 Nov 2018. I was online prior to 1201, had my items chosen and in the cart and as soon as the time arrived. The site crashed. Or at least that was what Sam's Club representatives told me later. At exactly 1201, when the sale was to begin, the site went down, any items that were in the cart mysteriously disappeared and an error message that the site would refresh shortly was received.

I ordered a Christmas decoration for a Christmas party. It said receive date 11/16/2018 - called the day before it was suppose to be delivered to get a tracking #. They stated, "Don't worry, you will have the product but tomorrow." Called today - the day it was suppose to be here and they stated... "Oh I am sorry it didn't even ship yet." - WELL ONLINE IT SAYS WILL BE ARRIVING BY 11/16/2018 - it said that before I even purchased it and still says it on my order confirmation. Spoke to a few people on top of a manager. NO HELP whatsoever!!! This just makes me never want to order from them again and spread the word to stay away from Sam's. I spoke to a manager and they did nothing for us... For our inconvenience - Looks like Costco will now have all our business. NEVER AGAIN WILL I SHOP at SAM'S!

So there was a huge pre-Black Friday sale on November 10th. I waited a week as they advertised on the site for a week or so a much lower price by simply waiting until the 10th. I wanted to purchase Apple wireless headphones. I got up around 5 am or so to purchase. It said it was out of stock - so annoyed especially since I would have just paid regular price on Amazon Prime (AS USUAL). Anyway none available... grrr. I tried again later in the day and still none available. Then in the afternoon of the 10th there was an availability and the site let me order the headphones. Order went through didn't seem like any issues. Site said I would receive the product on Wed.

We shop at the Niagara falls NY Sam's Club frequently, well tonight we had an abusive cashier named Mikayla. All we did was want to check to make sure the pants were not ripped that she just rung up. She proceeded to roll her eyes and get nasty with us. I said, "Boy you are cocky." She said, "Yep and I still get paid," shaking her head egging on a fight. Her coworker looked at her as like, "What are you doing Mikayla". Nothing was done about it...

Sam's Club had a one day sale advertised on November 10th, and there was some things I wanted to save on, so I tried logging in at a little after 11:00 PM the night before to make sure I was able to get into the website, however, I could not log in because they were experiencing heavy traffic. I kept trying to log in and I got the same message until 3:00 Am, at which time I fell asleep. I woke up at 5:00 AM, and finally was able to get into the website only to find out that the product that I was waiting to get was sold out. Needless to say, I was not a happy camper! There was a limit of 5 of the product to be sold, and in my opinion, that is way too high of a limit for this kind of a sale! Sam's Club, you need to be prepared for heavy internet Traffic for this kind of sale, and lower your limits so people have a chance to get an item they want!

Attempted to leave a negative review ie warning for other consumers looking at buying their gift cards (wow what a convoluted process of activation resulting in a complete waste of time with untrained, unhelpful, oblivious customer service representatives there to render "assistance"). They just keep rejecting the submission with only one of the rejections with a clear reason (rectified to no avail). I rarely leave reviews but their costumer service is so shameful that even if they do not allow negative reviews on their site, the public should be made aware.

I bought a gift that was never delivered, so I called to have it looked into, they said they could refund me and order it again or just refund me. I asked for it to be ordered again. I wanted an exchange essentially. They never reordered it. The price nearly doubled by the next week when they still hadn't received the gift again. I called and they apologized but said nothing they could do. Sale was over. The rep made a mistake. Then, I try and order a sale item online. It lets me go all the way through buying it, and every time I hit place order it took me back to my cart. This went on for 30 minutes and I called. 20 minute hold time, and they say it's now out of stock. It wasnt an hour ago!! Cancelling my membership, not worth it.

Sam's Club has been advertising a big one day sale. It started at midnight. I prepared with my order, however, the Sam's Club site was not. The site crashed immediately and was down for over an hour. Went back several hours later and many of the advertised items are sold out. I am so tired of stores advertising all these "great" deals when they are not prepared to handle the volume of customers that they are going to attract. Instead of dropping a few thousand dollars with Sam's this holiday I will take my business elsewhere.

I purchased laptop at Durham 27707 store. Tried to return well within the return policy of 90 days. But, The manager kept saying it is 14 days when the board behind (at customer service center) was showing 90 days. When I pointed her that she turned very rude and kept asking if she can be of any further help (when she was not). The sweeper at the exit door did tell me (seeing my condition)- she is a bit off beat personality. It was weird to me! I ended up returning the laptop at other Sam's location. Note this was incident on 11/2/2018 at 8.15pm - so not sure about the exact name of the supervisor/manager. Watch out for those big scary eyes during those hours. :)

I ordered a spa back in August off the Sam's Club website. It was suppose to be delivered by Sept 23. Well it’s been sitting at their delivery carrier (STI) since October 9 and has been promised to be delivered three times. Here it is November 1 with another cancellation of delivery. Now it won’t be delivered until November 9. And all Sam's Club wants to do is provide a $100 refund for the trouble. This is ridiculous they cashed my check for $7000 so they got their money so who cares about the customer. I should of ordered from Costco.

I called store to make a complaint about a product. It has been an ongoing problem with this store. Yet they are doing nothing about it. I own a small business and I am faced with bad products everyday and losses of money due to BAD PRODUCTS from the Sam's Club store in Cocoa Florida. When I called today I was talked to in a rude manner and I could not speak about the problem product without being told to basically shut up and go somewhere else to buy what I need.

Beware when ordering e-gift cards from Sams. I ordered two Disney $500 e-gift cards for the discounted price on a Wednesday. I read the fine print that says could take up to 48 hrs. It is now Tuesday and I still have not received the gift cards. No fraud verification emails/calls were received so I’m not sure what the problem is. I have placed at least 5 phone calls to check the status. Each rep stating to be patient and try calling back on the next day if I haven’t received. One rep says he escalated my issue and someone will call me for a resolution. I never got that phone call. I’m in the process of just canceling the order. I should have just walked into the store to pick up gift cards. Lesson learned. Also, I tried posting a review to warn others on their website and their “moderators” have emailed me stating they cannot post. Very convenient in my opinion since almost all the reviews give 5 stars.

The gas oven was delivered with small dent 5/15/2018. LG uses RTA services to do repairs in my area. If you look online, you will see that this company does not have a good reputation. This company showed up to my house 3 times with a damaged replacement part. The next 2 times they didn’t bother showing up to the appointment. No phone call, no apology. Two 30 minute phone calls with LG to get a new services company to do repairs. Still waiting 10/16/2018. Delivery was slow too. We live in the age of Amazon. Nobody takes a month to deliver anything anymore. I could have got it delivered the next day at 3 different stores. All microwaves and ovens basically do the same thing. So it comes down to appearance, features, and customer service. LG fell short in the customer service department and that is reason for the one star. Sam's also blocked my review on their site.

I bought some pound cake for me and my family. My two-year-old had a piece of blue plastic in her piece. Could have been a Band-Aid part of a glove. Who knows. They won't do anything. No compensation. It's ridiculous. They just put me in circles and passed me around.

I've had a few issues over the last year with Sam's Club but kept deciding to give them another try. I'm so done. Not only have their products gone downhill but doing business with them is too difficult. My most recent experience sealed the deal for me. I processed an online order for pick-up during my lunch hour at work to pick up on my way home. On the Sam's Club app it allows you to "check in" when you're on the way to the store. It asks you to turn on your location so they know when you're close to the store. When I get there the app asks me if I want the order brought out-I was surprised and clicked that option. I waited but no one came out.

I used Samsclub.com to purchase 2 gift cards as a thank you for one of my customers. Sam's Club sent the cards which I forwarded to my customer. The experience my customer had was horrible. The cards were never downloaded with any money. My customer went to Sam's Cub store in Maryland with the receipt I sent her and they told her there was nothing they could do. She returned the cards to me, which I then called Sam's Club and after a few calls they told me to return the cards and they would issue me credit. They issued me credit for one card and I just got an email saying they are sending me another card instead of the credit.

Evidently you don't care about your customers and nothing was resolved. Here's my problem. On Sunday 9/23/18 I went to Sam's looking for a 65" tv. I bought a Samsung. Nobody would help me get it in my car. I'm 66 by the way and just had a heart attack 2 months ago. I got it in my trunk. Went back inside for some string. Nothing to cut it with. Ask the manager. She sent me to the service desk. Kid at the service it with desk says, "We have nothing to cut." I walk to Walmart and bought string and a razor knife. Checking out at Walmart I had a security check walk around till I found someone to help me back to my car. Tied it up, headed home, put the tv on the wall. It works 15 minuets. Shuts off about 5 times.

I submitted photos online and they were scheduled to be done the next day (much more than an hour processing time like they promise). When I arrived at Sam's Club the next day, an hour and a half after they were to be completed, no one was in the photo department and I was told no work was done and would not be completed that day and could be several days because they didn't have anyone that could process them. This isn't the first time that it has happened. Their solution - "We'll refund what you spent" - Big deal - it didn't help with my presentation where I needed them, and I didn't have time to get them printed elsewhere. They could have / should have emailed everyone and let them know that photos were not going to be developed. They lack so much!

I would give zero stars if I could. We will not be renewing our membership with Sam's, definitely going to Costco!! This particular location use to be really nice, but has gone completely downhill. The store is unkept and unclean. The store employees are vastly lacking in customer service skills to the point where they are unhelpful and rude.

I ordered a HP laptop. I had to send it back due to it not working correctly. I sent it back, talked to about 20 different people who had done nothing but told lie after lie about me receiving my refund. I get constant runarounds, they always have to check with some department or somebody else. They told me I should received my refund on this day or that day - it never happened. Talk to Melody and Jennifer who suppose to be sup. or manager - they lied about getting something accomplished because it's going on another month and all I want is my $513.67 back from this laptop.

If I could rate a negative star I would. Not only is there limited options to resolve an issue, I am now forced to write a letter to the executive team to have my issue resolved. Sam's Club has failed to honor an online promotion for iPhone 8 purchase (150 gift card). I have wasted 2 months of my time attempting to resolve this matter with the only option of an 800# which only provides different answers each call, promises not kept and continued frustrations. I am no closer to having this resolved. Shame on you Sam's Club - you cannot advertise a promotion and not follow through. I will no longer do business with such a company and will make it my mission to have them honor their promotion.

Do not order anything from Sam's Club online because they will steal from you. I ordered a bed frame and it was damaged upon delivery so we refused the shipment. That was on September 1st. The shipping company shipped it back to their warehouse on the 6th with a tracking number. Sam's Club claims they don't have the bed frame. Today is the 21st and they still claim it's not in their warehouse. Basically we are out almost $600 because they haven't refunded our money and "say" they don't have the product in their warehouse when they do have it. I've talked with 4 different people and they all say the same thing. We will look into it. That's all they say.

This card is operated by Synchrony Bank. I have other business cards that were taken over by Synchrony Bank. When you call they access your card by your phone number so if you have more than one card, the computer only recognize one card. Making payments is confusing. They get misposted. Trying to pay online is impossible because the system does not recognize the information from SAM’s card. Every month for the last many months I have been told that my computer access would be corrected. I am trying to make a payment again tonight and I cannot access the account.

I have often said I don't care how "GOOD" a store is... I REFUSE to pay a membership fee and/or annual fee to shop or use a credit card. Why do I need to pay exorbitant prices for the privilege of shopping in said stores like Sam's Club and Costco, when the bad far outweighs the good... I would have to travel almost an hour, one way, to get to either store... and credit card companies, heck no, I am NOT going to pay YOU to use your card, just because... you should be paying me every time I use it, since it is promoting your business... not to, even, mention the interest rates you charge for using it, that should be more than enough to cover ANY annual fee you charge.

Late in August, 2018, I foolishly purchased a set of Pirelli tires for my Toyota FJ Cruiser. When I was called to the tire department for the completed installation the 'mechanic' presented me with one of the lug studs off the driver's side front wheel. They had broken it during the installation. Things proceeded from there. To make this a bit shorter: It's obvious that the tire installers used an impact wrench to set the lug nuts on without regard to proper torquing of the nuts. It required two subsequent trips to a nearby Big O tire shop to have all 12 lug studs replaced on the two front wheels. All had been stretched by over-torquing. The shop told me that they observed that the front wheels were torqued to 120 ft-lbs. Recommended for the FJ is 80-90.

I went into the Sam's Club in San Bernardino California every other day looking for an item that was offered for in store pick up for 4 weeks. Got lied to and told that they were not going to carry the item and it was a mistake. Then the Bakery Manager Micheal told me it was a Labor Day Item Only and would be there only on September 3, 2018. I went down there and still nothing. I spoke to the Store Manager and he said he was going to email the Corporate Office and in a few days it would be removed. It has been a week now and it is still on there. If you check you can see it as of today. The Member Mark Colossal Cinnamon Roll (44 oz) Cinnamon Roll. Item #98065079|Model # PLU 29186. If they are not going to carry the item just take it off the site instead of lying to its members. Also the bakers' staff is so rude making comments about people being fat enough and shouldn't be eating stuff like that.

Such a horrible experience from initially placing the order, to receiving the order and just a NIGHTMARE trying to return!!! Before you order know that it is a process to return and you CANNOT return the item to the store. I’ve never received such horrible customer service before and never had an issue ordering anything online with Sam's Club; until this chair became the order NIGHTMARE! Chair is very uncomfortable and very narrow! Go buy a gaming chair elsewhere - maybe in person! So you can sit in it try it and such!!!

I received Sam's Club Home Collection advertising booklet/magazine today, went to the local store to look for 2 items that were advertised but they didn't have them, went home and searched for those 2 items on their online site (SamsClub.com) only to find out that they didn't have those 2 items at all. So deceiving, their advertising brochures are out of date, they should be taken to court for straight lying to their customers.

I was a Sam's member for 20 years and finally pulled the plug and joined Costco. Sam's gasoline price is very high compared to Costco, Sam's got unhealthy dog/cat food, with similar price Kirkland products are more healthy. Missing receipt is a nightmare in Sam's, Costco pulls up receipt from member's ID#. You can find more organic/natural products with similar or little bit more price in Costco but in Sam's zero and nada. Electronic products are cheaper in Costco than Sam's. I bought one laptop, the savings paid off Costco membership fee. Costco membership fee is $15 more than Sam's but service is 1000 times better than Sam's. In a word sadly Sam's Club is more profit oriented and not geared towards the consumers.

I am a avid shopper at Sam’s Club and I spend more money than what we every single time. I went today Sunday labor weekend to pick up my children’s favorite snacks. As I walking out the lady that takes receipts doesn’t take the 3 people in front and lets them walk out and then goes and stops me and asks for ours. She counts out items over 3 times then grabs my cart and tells me I cannot go anywhere and stands in front of me. I ask for my receipt and she said “NO” you cannot leave. She then continues to call for the manager. Mind you, I have NEVER stolen in my life. My husband and I work our butts off for our money. I ask for her to move and she continues to pull my cart from me. I am horrified about how I was treated and my husband recorded the entire thing and I am sending it to corporate.

2 guys wandering around in bay/auto service. Entrance locked for customers, inside store stood twenty minutes along with a lady in front of me, who said she’d been waiting 30 minutes for someone to wait on her so she could purchase tires. I finally walked outside and around store by garage doors which were open. One guy started yelling at me that customers could not enter. I said, "Is anyone going to wait on customers," he ignored me and walked away. I reminded him that I was a customer and should be waited on, he said something under his breath and walked away. I walked around the outside of building and went to tire/auto desk, lady still waiting, finally leaving. I asked lady sitting by entrance to contact a manager and she said she couldn’t leave her post. Ridiculous. I left and plan on cancelling my Sam’s Card. Costco has never treated me like this. Totally unacceptable!!