Sam's Club Reviews

I bought online in November 5th, 2017 an Igloo Chest Freezer (7.1 cu. ft.). They supposed to delivery November 11th, but they did not. So I call samsclub.com on November 16th, and they told me that my Igloo Chest Freezer (7.1 cu. ft.) was not shipped so they ordered a replacement, that was coming in 5 business days. Unfortunately it never came so I called customer service and after 2 hour of waiting they told me that it was late. I am talking about December 4th. I asked them to cancel my order; so they told me that they cannot, that I have to call the shipment company for that. So I went to chat with Josseline online, she just told me that I have no other choice that to wait. I printed all the chat because I could not believe it. They did not want to refund my money.

I purchased an electronic piano, Yamaha P45 model, for my daughter on Samsclub.com on 11/25/17, I paid 499.98 plus tax. The piano was delivered 12/8/17. On 12/10/17 Samsclub.com advertised the same exact electronic piano I bought for 349.00 as a Shocking Value. I called Samsclub.com for a price adjustment, I was told even though I just received the piano two days earlier it was over the 8 day price match guarantee. I was told I needed to have UPS pick up the piano, mail it back, then reorder the same piano at the one day sale price to get the sale.

I went shopping after getting a membership online. $45. I went online and said items were carried in the store and not online for some things but figured the store is a mile away so I'll get a membership and go shopping. I walked in the guy said they don't check memberships anymore only at registers. I said okay cool. Walking around I had placed a few things in the cart that weren't a super deal but needed nonetheless. I needed cauliflower. Nope, canned salmon. Nope, unsweetened coconut flakes. Nope, milk 2xs as much as my local grocery, unsweetened vanilla almond milk. 2xs the price as my local grocery store... now I was getting very irritated. They didn't carry the items I looked at online.

I am canceling my membership. Will never do business again with Sam's Club. I ordered an item Nov 22nd. The item showed processing for 8 days. Called Sat. On hold 3 times for over 30 mins each then hung up on. 22 days later still have not got my item. I am disputing charges with my bank... Will never do business with Sam's again.

On November 11, I ordered the 70" Vizio smart tv. At the time of the order my estimated delivery dates were between 11/24 and 12/6. Per the same club my tv was shipped on 11/16. It is now 12/9 and I still have no tv. I have contacted the shipping company MXD multiple times only to be told that the dates have been changed, however the last update on my tracking is 11/22. I've also spoken with representatives from Sam's Club and they advised me that the tv had not left their warehouse in Texas and stated that they were not sure when it would be. When I asked what the next course of action was. I was told to give it until 12/12, a month from the time I ordered. This tv is supposed to be a gift for my husband. After visiting my local Sam's Club store twice, a manager told me to come back on 12/13 and he will see what he can do. As of now I've paid $930. Received no product.

I ordered a 60-inch Hitachi on November 22, 2017 as part of the Black Friday event. I am experiencing a similar event as another poster, Renee in Melbourne, FL. My TV was shipped from NJ to Jacksonville. It has been there for five days now - still on the truck (so I'm told). I called to get updates, placed on hold for 20 minutes at a time as the rep attempted status updates with UPS. I offered to pick up a set at the local store and they would not cooperate with my proposal. Instead, they want me to call back for updates and options once a timeline has been meet. These folk have turned out to be ill-prepared and very unprofessional with the task at hand. I would not recommend their online service.

On 11/23/2017 I ordered a 65in Vizio XLED television. My shipping date was 11/30/2017-12/11/2017. A few days later, I received a tracking number to something that had NEVER been SHIPPED! Today is 12/09/2017 and still no shipping info related to this tracking number. I called Samsclub.com for a status update. I was told that the item is not in stock and I will receive it when it's available. WHAT?!! I told her it was unacceptable as I was given dates and tracking information.

I have been a Sam's Club member since 1992 and have never written a negative review. However, on 11/23 I purchased a Samsung 55" Class 4K Ultra HD Curved Smart TV (UN55MU6490FXZA) for $598. I was promised a delivery window of 11/13 - 12/11. After receiving an email from the shipper, I scheduled a delivery on 12/11. I later received a call from the shipper saying that they could honor the delivery until 12/18. I called Sam's Club to arrange for a store pickup, and after being on the phone with their representatives for 2 hours, the original 12/18 delivery was cancelled because I was told that I could pick up a television from a local store.

I messaged Corporate Sam's Club through Facebook. They replied immediately and resolved the issue within a couple of hours. It is a shame that their phone in customer service department isn't as responsive. (it was only a e-card and it showed up on my account)

I ordered a Vending machine on October 30th. The estimated delivery date was showing as Nov 5 - Nov 15. Throughout this whole time the order was showing as "PROCESSING". On the 13th I called to see if I could cancel the shipment and was told that I couldn't because the item had been ordered more than 1 hour ago. On the 16th I called back to get a status on the order and ask why it hadn't been shipped yet. No one could give me an answer. I was told that I needed to give it another 2 days and then call back to see if the order status had changed.

Placed an order for a 65" Vizio SmartCast 4K tv at 12:01am on Thanksgiving day (11/23/2017) that was listed in the Black Friday ad. The sale began at 12:01am and I completed the order and received a confirmation email at 12:03:46. I checked my bank account and saw that Sam's Club charged me. When the order was placed, the order status in my account stated the item would arrive between 11/30/2017 - 12/4/2017. On 12/1/2017, I noticed that the charge was no longer showing in my bank account. This prompted me to look at the order in my Sam's Club account. The order still showed a status of "Processing" but still stated it expected to have the above arrival times. I called Sam's Club online and spoke with a representative who told me that those dates "really mean that's when it arrives at the shipper" and she understands this is confusing.

11/11/2017 I ordered a Vizio 70" online. Delivery date 11/20-24. Called customer service (11/21) and was disconnected 4 times. Finally a young lady answered on the 5th call but I had trouble understanding her due to static on Sam's end. She checked to see if the item had been shipped...it had not. It had not been processed, I was told. I asked if I could pick up the TV in the store to which she answered "no". I had ordered online and I would have to wait. Seeing it had not been processed I wanted to cancel but was told me it was too late. On 11/21, I received an email the TV had been shipped.

Went online to Sam's Club Website at the start of their pre Black Friday Sale at 12:01. Ordered the Samsung 58" TV and Soundbar. Order was confirmed and was supposed to get it by the17th. Emailed on the 18th. Order shipped. Money taken out on the 20th. No tracking information. Called shipping company on Friday 24th. They have not gotten it yet. Called Sam's Club. Was told item was out of stock. Was given the option to cancel or wait. I said I'll wait. Her reply was "Call back and cancel when you're sick of waiting".

Leading up to Black Friday 2017 all of the marketing for Sam’s Club stated you could buy items from the store’s inventory on Thanksgiving day and pick them up at the store on Black Friday. I thought that was a nice convenient thing. The website allowed me to place my order and even pick a time to pick it up. However, on the morning of Black Friday I received a notification that my order had been canceled. I called the store and they stated, “We do not do click and pull on Black Friday deals. We have them in stock, but you have to be here.” I told them that that’s not what the website said. The website allowed me to grab the deal and hold the item on my credit card. So why would the website allow me to do it if the store was not going to honor the deal?

Very upset about false marketing. So for almost 2 weeks they advertise about online and in-store sale for November 11th 2017. Woke up early to place an online order. The item was out of stock. It said to call local Sam's Club if they have it. I called like 8 to 10 clubs in 100 miles area. They were sold out. Then again in the evening getting another email about extended sale for one day more. So checked online again to see if they have that item. It was out of stock. Online showed none stores have it.

On 11/11/2017 Sam's Club offered a one-time sale event. I wanted to buy the iPhone x. I called all of the Sam’s club's in my metro area and all of them told me that the iPhone X has not been released yet. I told them it was and they all seem confused. I have a picture add and I also took a screenshot of the iPhone X being advertised with a $300 dollar gift card. I could understand if each club only got 1. Sam’s Club is advertising a phone that they don't have in stock. I asked for a rain check and they said no. How does it possibly make sense to advertise a phone that you don't have a single one to offer... interesting.

I was going to the Sam's Club in Owasso, OK and I loved it! However, when I went to the Joplin store and made it home I found there were weevils in my flour. I was trying to make gravy and almost didn't realize the bugs. It's the most disgusting thing I have ever bought. I tried to complain to the store but it has fell on deaf ears and nobody seemed to take it seriously!

I like the fact that you have to show your membership card before entering and I get a sense of safety. I love how all the products are bundled and there are many to choose from home decor, automotive, toiletries, bedding, shoes, clothes, to dairy products, frozen veggies, entrees. Also, they always have fresh meat, flowers. The bakery is also fresh and overall the stores are very clean. They have everything, and I can shop with one stop.

Sam's tire service told me that they would mount one rear tire on my wife's van and had me pull the car around to the Bay door. Then after I got back in I waited 15 minutes while they helped other customers only to be told that I needed to buy both rear tires because the tread had to match for safety reasons. They never even looked at the other rear tire that was nearly new. They were trying to get me to replace a perfectly good tire in the name of safety just to sell more tires. When I got home I called to complain and they said it was because van is all wheel drive (it's not) and they couldn't mount it because other tire didn't have enough tread. When I said that it's not AWD, they said they were thinking of someone else. I felt like they were uninformed about safety rules and dismissive of my complaint. They didn't offer me any remedy wasting my time. Now I'm left thinking don't expect reasonable people when you go to Sam's Club.

I am providing their reason for not posting my review and my review below. You will read that it is unemotional, and only a statement of the facts. There is no way to reply to them as the email from them came from a 'no-reply' email address. Here is the email I received after posting the review of the product: "Your opinion is very important to us and the Sam's Club community. We appreciate you taking the time to write a review on Waggin Train Chicken Jerky Dog Treats (36 oz.). Unfortunately, your review did not meet our guidelines for posting on our site. Your review cannot be approved because it: contains inappropriate content."

I have been waiting for more than 10 weeks for a $100 refund. I have an account number and a reference number and have called at least 4 times only to be lied to with false info and broken promises??? Pirates.

I purchased two slices of the meat lover pizza for me and my son at the Willow Groove Sam's Club on Welsh Road. After the first bite of the pizza, I felt something crunchy and hard, I thought to myself the bacon is real crunchy on this pizza, after the second bite, I felt something hard again but pointy and sharp, I removed the pizza from my mouth and examined it, the pizza had a small thick pointy piece of metal that looked like a broken piece of machinery cooked in the cheese and meat topping.

Sam's Club is my favorite. I like the clientele. Mostly business people. No welfare people clogging up checkout. Sam's has the best meat department in Springfield MO.

I can always find what I am looking for at Sam's. Great selection of things I didn't know I needed... LOL. Sam's has great prices and some great products.

I've never been so stressed out over a refund. I have been trying to get my refund for a mattress that was an awful mattress for over a month now. First I called to get the refund, and was told I did not have to return the mattress. And was given a confirmation number for the refund. 2 weeks go by and no refund. I call again, and according to the lady I spoke to, there was no refund processed and that I HAD to return the mattress. It didn't make sense that I was given a confirmation number for a refund that wasn't even processed. The lady claimed the first person I spoke to did nothing to take care of the refund. And that I had to return the mattress. That she would schedule a freight company to come pick it up. I asked how I would even know SHE did anything to handle the refund. She claimed she would give me a confirmation number...

I ordered tires online, and I was notified that my tires had arrived at the local store. I went to the store, to get them installed, but had forgotten my phone at home. The person at the tire desk said I needed the order number, I inquired "can’t you bring it up by my name or account #." (I did have my membership card with me.) He said he couldn't. So, Instead of making an additional trip back and forth for the order number, I informed the technician or manager, that they could just keep the tires. He said 'OK'. I will buy my tires where they at least have the technology, to pull up an order. Which is not SAM’s.

We bought an $800 entertainment center and it was delivered wrecked. We have been trying to return this for over a week and they are rude and inept. We need someone in the company to step up and get this thing picked up and get our money back. I shouldn't need a lawyer to communicate with Sam's Club. Customer service line fails to even try to help us.

My wife and I are 62 years old and have been using Member's Mark Baby Wipes for over a year. After about 4 months of use we developed a severe rash on our personal areas with pain, bleeding and severe itching. The Itching was extreme! We thought we had contracted a fungal infection as I am a Registered Nurse and this was classic symptoms. We used anti-fungal cream for 6 weeks to no avail. We then switched to topical steroids which did not work. We tried everything we could get our hands on and the pain and itching just got worse. I finally told my wife we should stop using the wipes and in three weeks the rash was gone. I tried to report it to Sam's Club and they hung up on me. I wrote a review on the product just like this one and they removed it so I am placing it here to warn mothers who might be using this product as it should not be used on a baby's skin.

I have been a member of Sam's Club since PACE closed over 24 years ago. They were great! Carried what the average person uses at reasonable prices. No, they offer only reduced fat buttermilk - I live in the south. They do not offer Ragu, or whole buttermilk, Sun Maid Raisins, their milk is not as good tasting and most products are changing over to Member's Mark Brand. Their store appearance is more like Costco. We already have a Costco. The Scan & Go app worked for a while and now gives a constant error message stating, "Go to a register." Products are difficult to find because Sam's doesn't carry them anymore.

Today (9/26/27) I received an email indicating that order # ** has shipped. I placed this order from Sams.com on Aug. 7 and the order remained in processing status for over a month. The order was for my grandson's birthday (which is 08/14/2017). The order never showed-up and remained in a processing status. I called and tried to cancel the order in excess of 12 times. (Check your records). During which time I was left on hold, hung-up on, transferred numerous times, told it was nothing that can be done, told they do not have a corporate headquarters, etc. Because of the processing status and that I was not allowed to cancel the order, my credit card account was left open for over a month for Sam's Club to enter it at their convenience at a later date. This is an illegal and unethical practice of keeping the ordering status frozen in a processing mode.

Vacationing recently in Reno NV and realized I had forgotten a very important medication. My account is with Sam's Club but in Port Charlotte, FL. Stopped in to see if I could get enough meds to last my vacation and Greg the Pharmacist and his Technician Jen were more than helpful in getting me taken care of. It was no problem for them to call down to Sam's Pharmacy in Florida, verify my medications, and fill my needs in no time at all. And they accomplished all of this in record breaking time as we were heading out to a social function. I could not be more grateful to both of them for the help they provided to get me on my way. Please Sam's Club Reno, please recognize both of these individuals for excellent service over and above the norm. They are the BEST!!!

I have had and paid for a Sam's Club Membership for over 20 years and I am ready to cancel. More and More products are being substituted from Name Brand to Member's Mark brand. My experience has been it is of lesser quality and it seems that they are no longer stocking name brand products which reduces the choice. There is no need to continue my membership to PAY for the right to shop there and not have access to the products I want to buy. Two recent examples are the 1 gallon of Member's Mark hand soap and Member's Mark chicken tenderloins have been substituted for Tyson chicken tenderloins. I sent Sam's some feedback and got the form letter just indicating if I am unhappy with the product, I can return it. I am not interested in returning, I am interested in telling management to re-evaluate their product choice if they want me to continue to be a member.

Bought a power washer online and it leaked oil from day one. I've been trying for three months to either get it fixed or return it, but have been unsuccessful. Customer service has been horrific. I've been told over and over that the carrier will call to schedule a pick up in 24 to 48 hrs to come get it so that I can get a refund of my money, but that has been over a month ago. Now I'm told by a customer service manager that it actually takes 3 to 6 weeks before the carrier will call to schedule to come pick it up. This gross conflicting information makes no sense at all. All the while I don't have a power washer for work and I'm out $800. I've even tried taking it to a local store, which was pointless and the customer service there was just as useless. Sam's Club is a complete joke.

Ordered a Bose Soundlink Bluetooth Speaker on 08/12/17. Delivery date was given as 08/15 - 08/17. I never received an email saying item had shipped. When checking order status online, I found it still in processing status. I sent an email to customer support on 08/26 and received a reply 08/29 stating item is out of stock with no idea when item will be available. No option to cancel order was offered so I called Customer Service Rep and requested order be canceled. I was told there was no way the order could be stopped in its current status and no way to know when or if the item will be back in stock since it was a discontinued item. Needless to say, this will be the last time I order anything from Sam's Club.

I seriously regret having purchased 4 new Pirelli Cinturato P7 Run Flat Tires for my 2015 BMW X3 last week! Even though I am well aware of the difficulty of installing the low-profile, run flat tires, I "assumed" that anyone who had the correct equipment to install them (and not ALL tire shops do), would do so professionally. Sam's runs a lot of cars through their shop, right? Should have plenty of experience, right? Not so much! Although I "saved" almost $100 on the set of 4 (still putting me back over $1K) compared to the very reputable local tire specialist, it is now going to cost me up to $500 (depending upon the provider) to have my rims repaired. Not to mention to also have the generous portion of black rubber/sealant "goo," which they were so kind to leave for me, cleaned off the wheels! I wasn't even asking for NEW wheels, but Sam's insurance provider is my claim and WILL NOT REIMBURSE ME A DIME!

Been a member of Sam's Club for 20+ years and have purchased medications from them. Just found out that they have over charged us all this time for our medications and have ripped us off. They do not match prices for all medications and every club has a different price for same medication at the same time. Management will not even return phone calls and they make money by cheating customers. Prices are atrocious compared to Costco and other pharmacies. This is what we get for being loyal members and paying a hefty membership fee every year. Been robbed of thousands of dollars of hard earned money.

Buying was fine, however the items (patio furniture) was defected and we returned it. I have been working tirelessly to get my refund and am getting nowhere. I am ready to call an attorney, and the news station and the CEO to let them know their customer service is horrible. I would never purchase anything from SamsClub.com again, maybe not even Sam's Club.

As a long time member of Sam's Club I was solicited by FHP (Florida Home Improvement Co. Songwriting in Store Sarasota, FL) for window replacements. I trusted that Sam's Club would only allow reputable and vetted companies to solicit in their stores! I signed a contract with FHP in April, 2017 with the promise that the job would be completed by the end of May 2017. There has been numerous fall ups! I am frustrated and will drop my membership.

Pumped $50 fuel for our F150 and $14.01 for the Camry using my debit card on an early Saturday morning, 8/5/17. We and every other customer had trouble with the pumps - kept rejecting our Sam's cards AND our payments - every customer. Gas station attendant told us there was no problem, "the pumps are just slow today." Figured network issues because we were finally able to complete our transactions.

I pay to have a Sam's Plus Card to be able to beat the crowds and be able to come into the stores at 7am. To me it's a waste of money. When certain special sales go on it should still be for the customers that pay the extra money to only be allowed to come in early and not the customers that are not paying the extra money. If they do not pay the extra cost then they shouldn't be able to come in early. I think that just seems right to me.

While I was about to pay, with the Sam's Master Card, cashier told me, I wouldn't be able to pay unless I paid $45. Automatic renewal. Told her my account was active, but two more joined her and kept insisting I needed to go see customer service, waiting 20 minutes of my time. Waited in line for 15 minutes but no luck. Called Membership Services, and was told that my account was active and my card was actually renewed even for 2018, and maybe the cashier wasn't sure what she was doing. Wasted two hours of my time, and no luck. Worst experience ever with them! Not sure if I'll ever use them again!

Innovera 901 xl black cartridge - Advertised as 700 page content, only got 487 pages. Please change the ad to about 450 pages so your customers will know how much ink is in the cartridge and not get disappointed as I was. Went to Target to get one to finish project.

We pay high prices because of theft... Well, let me tell you Sam's Club doesn't care if you walk away with the store! I notified the Ontario., Ca store off Millikan of a known shoplifter in the store. I absolutely knew she was there to "lift" many items. I gave the manager and loss prevention guy her photo and arrest record. They replied that they can't do anything at all unless they see it with their own eyes. WELL... Then FOLLOW her watch her... SOMETHING! They stood in the electronics department after I physically pointed her out a few feet from them. Did not move an inch... Did not call anyone to watch her.

Sam's Club advertised their TV at $748.00 and was supposed to be delivered. TV was never delivered. Money was charged against my credit card. Called Sam's Club several times. Each time the sale was confirmed. The product was in inventory but never shipped. Four times I was disconnected and no one called me back. Emails to me stated sale took place and shipping was pending. I called their vendor and found out they had over 100 of these TVs in stock. Finally after several days and hours on the phone I was told that Sam's Club would not ship me this TV because there was an error in pricing as advertised on their website. They totally refused to honor their commitment. I am a senior citizen and this negative experience should be a warning of the pitfalls of using the internet with Sam's Club.

Took my car to have the tire repaired, they plugged it. Then when I took it to have my tires rotated at my own car dealership, they noticed one of the tire sensors was missing. I called yesterday and today they broke it off. Had a third party company call me to tell me they are not taking responsibility for it. I sat there 2 hours for a tire repair, please don't USE SAM'S!!!

I couldn't complete my order online on any platform. Their website doesn't work. They have fake items online to lure you in then you buy a membership and you can't even buy anything online. Then you call customer service for two hours just to cancel your membership. SCAMS CLUB is what they should call themselves. Costco is superior in every way.

I have been with Sam's for years, but lately I get most of my stuff at BJ's except the Hoffman Snappy Grillers. So I go in with my sister who shares the card to get are snappy grillers for the 4th and lo and behold there are none, barely any Hoffman Franks and no Snappy Grillers when this store usually has a whole cooler filled. So I thought no problem they sold out I will go ask when they come in so we can come back. While I spoke to a membership service supervisor who checked with someone and said they are out and not sure when they will be in check Tuesday or Wednesday when the truck comes in.

My mother purchased a bedroom set online from Sam's Club for my new house. The bed was delivered damaged and I was told to call Sam's customer service to find when the replacement parts would be shipped. I called a total of 5 times and they would not provide me with any information other than they have no idea where the part is. I was also hung up on multiple times. I was also told that they would send an email when they heard back from the manufacturer, but never received an email. It’s been two weeks with no response and not sleeping on a bed. 9 months pregnant. Customer service is terrible!

Don't take your car here unless you don't care how you get it back. I took my car in to have tires rotated and balanced. When I got my car back my brand new wheels were scratched up terribly. Also the tires were not balanced any better when I got it back than when I took it to them. Terribly disgusted. :(

We were told it would take several days for the tires to come in, but ironically received an email the same day (Sunday) that they were in. Question if they were in stock all along. Can only service one car at a time and no appointments taken. Very inconvenient to be trapped at this store for over 2 hrs. because another customer walked in a minute before us. It's certainly not worth the hours drive each way to shop here. I will never purchase tires or batteries here again.

Reference Order Number: **, 6 Tires to Panama City Fl. Upon arrival to pick up tires to be mounted at a truck service, the representative told me that "walk-out" tires are not warranted. I explained that I had a small RV and planned on taking the tires to a service who would mount & balance. She again stated the "no warrant" for take-tires.

I ordered a vacuum cleaner online to be sent to the store on Abilene St. in Aurora Colorado. I received a confirmation that it had been delivered a day early. I had a contact phone number listed to call me. I never received a call from the store the day it was delivered. I went in the next day to pick up the order and it was a huge mess at the store. I was told to go to the Tobacco County for pick up. The person working at the county looked like someone right off the street. She had a huge hole in her pants and was totally clueless. She called the manager over with her six inches nails and spandex pants who was equally as clueless. 1/2 hour later, they called another employee who had enough sense to search different areas and finally found it. I will not shop at this storemail anymore with these incompetent people running it.

Worst service. I placed an order for a laptop, you can see how long it will take for delivery, that is within the US, Yakima, WA. May 29 Ordered. June 4 Shipped. June 15 estimated delivery. I did email their customer service, twice, and made a phone call to get it shipped, I wonder how long it might have taken if I did not, still June 15 is estimated delivery.

Ordered a trampoline for a Christmas present for our kids in December. We go to set up in March after the snow thaw and notice we have box 1 of 2 and box 1 of 2 so we call Sam's customer service. We are told they cannot send just box 2 of 2 and return one of the boxes have to do a return then refund then we would re-order and they would price match the original order and free shipping like original order. Fed Ex came to our house 4 times attempting to pick up the item each time they did not have a return address or label. When we called Sam's each time after the attempt we are told they arranged pick up with FedEx and they have address and they rescheduled pickup.

I called customer service. Was put on hold for more than half an hour, and then once I was able to get a hold of a customer service representative and was able to ask her my question, she puts me on hold again for another fifteen minutes and then hangs up on me. Rude and a waste of my time.

For the last couple of months I have been trying to resolve an issue with my Sam's Club Android pharmacy refill app. While over the years most of my experience with Sam's Club, their products and apps have been quite favorable. I have one annoying problem. I choose to refill my prescriptions using their pharmacy refill app (Android) by scanning the UPC code on my prescription. Unfortunately it never works for any of my prescriptions. I can refill with their app if I manually enter the prescription number but I prefer to scan it as I have before with other pharmacies. Over the past couple of months I've talked, called and emailed trying, if not to get it fixed, at least some confirmation that the problem exists.

Purchased these tires 2016 and had more problems than I've EVER had with tires. Less than 25k miles and a blowout the side of the rear tire. Air pressure a constant problem. Not to mention they were over inflating the tires. And I had my pressure light keep coming on only to see Sam's had put the hub cap on the tire stem trapping it! I've been back in this store too many times for these tires. They ride horrible. I fear another blowout. My first AND LAST SET I WILL EVER BUY. They need a recall!

I ordered flowers for my wedding from Sam's Club. The day before the wedding only 2 of the 3 boxes of flowers arrived. I really tried not to panic and remain calm. Even after spending almost 2 hours on the phone sitting on hold trying to find some answers. They finally found my 3rd box in Nashville (I live in Pittsburgh) and I asked what I could do. The woman I spoke to said they could try to get the box to me by the next day (day of the wedding) but could not guarantee it. The box contained all of our corsages and boutonnieres.

PURCHASED A TV. Didn't notice it was only HD and wanted to purchase a smart one so I take it back. Here comes electronic rep and checks everything is fine but forgot the instructions so he hand it back to but hits a monitor when handing it back. I didn't look at it that day when I go back with the instructions, of course, they have to check it again. THE REP BROKE IT WHEN HE Handed it back to me and now they won't my money back even after they saw the surveillance. The supervisor was joke. Erick no good. He was a sorry human being. Such a bad experience. I'm going back to Costco where I never had a problem and they valued their members.

Nowhere during the ordering of the furniture was it stated that the delivery would only be to a "garage" and that you could not open the boxes unless you agreed to ownership. We were under the impression that the boxes would be opened for inspection, that the delivery charges would include bringing the furniture inside the house. The drivers said NO, that they were only responsible for dropping off the boxed furniture. That is pure stupidity to expect someone to accept a delivery and not be able to inspect the furniture before the drivers left. We did not sign for the furniture, and the order went back. Sam's just lost business on this deal... either your policy needs to change or the delivery people need to be changed... that is Sam's problem now.

I typically buy my K-cup coffee pods at Sam's Club - There are only 2 brands that I buy - 8 o'clock, and Folgers, both of which are sold for a good price. Since I was running low and there was no stock in my local clubs I decided to place an online order, thinking that this will be a good test to see if online ordering is any better than physically going to the store full of inept employees. I placed the order on May 30, 2017. My order confirmation indicates that I should receive it between June 2 and June 6th.

I ordered Patio Furniture online for a special event this weekend, June 3rd. I placed the order on May 16th, which was in stock. The order showed processed and shipped that day with a delivery date of 5-30 to 6-2. I thought, ok, kind of a long time but it's under the wire. A half month later and no merchandise. I was tracking the shipment which went from Virginia to New Jersey to a local delivery company in Ohio for shipment to Pittsburgh. (This is patio furniture, not flat Stanley.) Luckily... I happened noticed on the website to call to schedule a delivery if no phone call was received in 24 hours. No notification, no email... nothing. Just a new message in the tracking website. What a poor process.

I recently relocated to Orlando from the Caribbean. After hearing so many good things about Sam's Club, I decided to get a membership with them. Unfortunately, the customer service was far from what I expected. Upon check out, the cashier came across a an item that did not had a price on it. Apparently, the item had to be weighed. The price per lbs was $2.68. For whatever reason, the item could not be weighed at check out. She called a supervisor for advice. Unfortunately, the supervisor was in the same position as the cashier.

Received the wrong medication for my wife's heart condition. I would understand if the prescription was handwritten, but this was sent electronically. Wrong medication at incorrect dose. I looked up what it was and it was for lowering blood pressure so I gave it to her as I did not have the script from her Doctor. Later had to call 911 and get her to the hospital, firefighters actually said they were scared because her BP was through the roof and could see her chest pumping. At the hospital they diagnosed the condition, with several procedures, even restarting her heart to try to get to a normal rhythm and BP. Finally found the meds were exactly opposite of what she needed that Sam's Pharmacy had given us. Thankfully she has now made a full recovery but we are stuck with the bill. Good thing she is still in her 20s so she didn't have a stroke with her BP off the chart. Thanks Sam's for almost killing my wife.

Terrible Ordering Process. I ordered this item and upon receiving shipping confirmation, we threw out our original mattress and box springs. When the product was delivered only one piece of it was dropped off at our residence, when contacting Sam's Club about the other two pieces we are advised that we would have the replacement within 5 days. We still have not yet received the replacement for this product and Sam's Club advised us that this was on back order and they could not issue a refund to my credit card because the vendor Zinus, had to release the funds for my purchase on Sam's Club.

I was told on multiple occasions by phone and in person that a particular prescription would be $60 before my Sam's plus membership discount. I have them fill it and it's $305 for 12 pills which is what my prescription called for. They acted like they didn't know where I got the $60 amount from until I went to the store to complain and a young girl working told me that was an old price not updated. They told me it costs them $300 for 25 pills and they are charging me $305. They mess up and they need to fix it.

I ordered 2 large cans of Folgers coffee online. I never thought of looking at the date on the cans. The coffee had the most horrible taste. I smelled my half & half. I was good. My bun is only 3 months old. So I washed my coffee pot out good. Same thing. Then I noticed Sam's club stickers on the lids. It was a long code, & right under it said expired 10 of 16. I paid over $5 for shipping alone. 4 days later I still don't have the replacement. By the way I am a member. I just checked online today & they charged me again. WATCH YOUR EXPIRE DATE. I can't believe people ignore the dates. Where is the managers? I will not renew my membership next month.

I purchased a wicker patio set in 2013 and was sold on the fact that it was warrantied for 7 years from the date of purchase. We used this beautiful set in our high-rise apartment on a shaded balcony. We moved into our home in 2015 and we kept it on our side patio and rarely used it. I kept it clean by following manufacturer's cleaning guideline and it looked good. Last March 2017, I went to move one of the chairs to another part of the patio and the wicker simply broke with the touch of my fingers. I looked and all the other pieces were starting to break and it looked terrible.

Understaffed and dishonest both technician and self insurance dept. They damaged my newly painted rims and lied about doing it and sent me to a sewerage department that lied about damage even though I had pictures. After 10 years of shopping I will never buy anything from Sam's Club again.

The Out-of-Pocket Rx for Sam's Plus members pays for itself. I just wish the pharmacy had evening and Sunday hours. I highly recommend our local Sam's Club pharmacy.

My out-of-pocket cost is very fair. Also, being a Sam's Club Plus member really helps and the Rx savings paid for that extra membership cost in one month. I would like the pharmacy to have later evening hours and Sunday hours.

Upon receipt of this order I found the products to be of extreme poor quality, mushy, rotten, and some dead. Before I had a chance to return them, my husband, unknowing about the quality, planted them as a surprise. I understand that it is my fault that I did not return them or let him know my intentions. I want to register my dissatisfaction with these products and let Sam's know that I will not purchase these from them again, even though I have for the past several years.:(

I bought a pair of sterling silver earrings in Tallahassee Florida at Sam's Club. I love those earrings though unfortunately they both broke at the post. I went into Sam's and was told that they do not repair. I took him to a jeweler and have them repaired and unfortunately the metal that they used to make the post I am allergic to. I called Sam's Tallahassee 5 times for the jewelry department there was no answer. I called for the manager after being on hold for 11 minutes and 28 seconds he (John-new mgr) never came to the phone. I then asked the customer service rep to give me the number to file a complaint, she gave me the one 800.

Date 4-14-17. Tire and battery department. Bought tires there. Got the package that has rotation service BUT every time you to this store there never is an attendant. You make appointment. When you show up they tell you you have to wait over 3 hrs. This has happened to me every time I come to the store at least 3 times. Do not recommend Sam's club for tires due to their horrible service. Costco will be my new club store.

I recently discovered over $25,000 worth of fraudulent purchases at Sam's Club from my BUSINESS checking account. The charges were ACH charges, NOT credit card. I called my financial institution immediately as there was another pending change that same day. My next call was to Sam's Club... I've received the run around before but this was insane. I felt like I was the criminal! After numerous phone calls and being put on hold I was told to go online and complete an application of sorts to be able to POSSIBLY obtain information on the person that created the account and their membership information in order to stop further charges. WHAT??? The application asks for notarized documents, a signed police report, sworn affidavit, etc...

I purchased a ps4 VR from Sams Club online using the trial membership. The purchase was complete and the amount was deducted. At the same moment I see my order had been canceled. Why? A bug in their system created the trial for an year back. I mailed them for refund and didn't get any response. I called them 2 times to get an assurance that it will be refunded in 3-5 days. Been 10 days and I am yet to get any follow up or refund. Sam's club you still owe me $600.

Company sent all hardware needed.

I had a medical walker sent to my Aunt in Ohio. I spoke with customer service rep (Claudia) first, but she did not have any decision making authority so I asked for her supervisor, Charmel who basically put the burden of the return of the item on myself and the Assisted Living facility. I am located in a completely different state. They agreed I had done everything right with the order and were not sure why the error occurred on their end. My elderly Aunt needs the walker to travel to see me in less than a week and a half. They would not allow the correct walker to be sent to my home and have me return the wrong order when she arrives. They said it was a system thing and they could not change the delivery process. But I can bet that if a Sam's Club Executive had the same problem they would quickly rectify the issue.

I bought a deep freezer and when it came damage I returned. They sent other one out. It was also damage. I was told there was nothing they could do for me because I was not a member. Very very poor customer service. I wouldn't buy from them again or recommend anyone to.

I've had an account for a short time and in those few months Sam's Club has closed my account and ruined my credit twice because they say I have my Banking info wrong so the payment I made got rejected. I even tried going to a Sam's Club store and making a payment and that was declined twice. Needless to say I'm done with that crap company and trying Costco. Sam's Club told me if I wanted my account reinstated I would have to make another payment lol. Bye Sam's Club.

Never got my product (Pace Picts sauce 128 ounces). I ordered it online. I am suppose to pick it up at the store. I still have yet to get an e-mail confirmation that it is there. But they had no problem taking my money. I have sent complaints to them via their app and e-mail. In both cases no reply. Last time I buy from them online...

I purchased tires at Sam's Club in 2015. I went back today 3/10/17 to get another set, the tread was low on my current set. I asked about the warranty and was told there was not one. When I purchased I compared a couple sets and chose the Pirelli Nero GTs because the tire guy said better warranty. Now no warranty? Pretty shady deal at Sam's Club Tire shop. I complained via email. We'll see if that gets me anywhere. I can always try the news station too, doubt if I'm the only one they scammed.

I received my bill for February around January 20th. It was $248 minimum and $173 past due on 1/27/17. I tried to make automatic payment but I was not able because they blocked my account so I was connected to a customer service. The lady accepted a payment for $173 which was the past due amount and reminded me that I still have $95 due till my due date which is 2/9/17. I made automatic payment on 2/9/17 for $95. So these two payments should have fix all the past due problem. But no. I received another bill that is due on 3/9/17 and it is again showing the past due amount of $153 and minimum payment for $225. Called the customer service. I am pretty sure that was the same lady that last time she was nice at first but as soon am I told her the problem she started to be rude and lift her voice at me.

I ordered a dining room set from Sam's online on February 10, 2017. Once I ordered the table they said that it will take approximately three to four week for it to arrive to me. On February 22, 2017 the shipping company MXD called me to select a delivery date, so they can deliver the dining set. I scheduled for the delivery to for Wednesday March 1, 2017 and it was confirmed. On Monday February 27, 2017, approximately 9:20 PM I discarded my dining room set to create room for the new dining room set to be delivered to me. On Tuesday morning the shipping company MXD called me and informed me that I will not be receiving the dining room set. They said upon inspection the dining room set was damaged and Sam's will order me another dining set. MXD also said they sent Sam's Club an e-mail regarding the issue. I waited three days for MXD to get back to me regarding this issue. No one contacted me at all.

I used the Sam's credit card to pay for my membership. A week later I went to the store and was required to pay for the membership again for it showed as expired. It's been almost a month and I'm still trying to get a refund. I'm starting to distrust this company. I get the feeling that this is not the only time they have charged me for something I did not get or failed to refund my account for things returned.

Every time my wife and I go to Sam's in the morning there are never enough cashiers. The line is always very long. There is employees walking around doing nothing but visiting with each other. I was there today 2/22/2017. People were walking out. Could not get any service. They were just leaving their carts and walking out the door. Outside there is a loading zone that people use for a parking lot while they are shopping so we are unable to use that area for loading our goods. Nobody ever says anything or tells the people to use the parking lot to park and the loading zone to load. I really think Sam's Club needs to find a competent manager to run this store. It's obvious the one that is there is not able to run this store.

Scan n Go - every time I go in Sam's and go to leave Scan n Go never works. Last time I was in there they told me they were having trouble with it and had a grin from ear to ear. Wanted to slap it right off their face. Come to find out sounds like it is their wifi. It finally did work but they waste of my time every time I go in there. They suck. "ConsumerAffairs wishes to ensure that reviewers are not affiliated in any way with the businesses that they are reviewing. By checking this box, you certify that you are not employed by the business, are not related to anyone employed there, and do not otherwise have a business or personal relationship with the owners or managers of this business or a competitor that might bias your review." I would not want to be either.

I signed up for my Sam's Club membership in Saturday, February 10th. I committed myself to the cheaper membership. Not because I couldn't afford the $100 membership as some might think or judge. So, back to my experience. On the day in question I arrived a little after 9 am. After I informed the Membership Rep my decision on which membership I felt was a fit was the $45 one. Immediately after those words left my mouth another Rep barks "You do know you can't shop until 10 am?" I looked at her like "Should I leave since it's not 10:00 am?" I'm not sure when this became a law at Sam's but it's pretty silly.

Just before 5pm today my husband & I stopped at SAM's #6244 in Fort Worth, TX to get gas. I have a Sam's membership through my daughter but I’ve never bothered to pick up my card. I also have a Walmart credit card I use to get my gas discount. Today I used my Walmart credit card & told the pump that I did not have a membership (because I didn't have a card with me and I was willing to pay the 2 cents a gallon extra). I unfortunately hit "No" that I did not want a receipt. Once I started pumping gas I realized that instead of being charged $2.08 for gas I was being charged $2.11 a gallon. We stopped pumping & went & got the attendant, ** (who was very polite). He checked it out & agreed that we were being overcharged. He had us end our transaction & start over again to make sure that I had not hit any of the buttons incorrectly. We did as he requested & were again charged the wrong amount.

out I wasn't going to get expected delivery until 2/15/17, because Sam's Club failed to allow them to pick up order until 2/09/17. I placed call to Sams Club who was no help nor were they sympathetic to my issue. I will never online from them again. And I am considering just not renewing my membership to store after many years.

Worst service ever!!! Tried online and kept logging me out and freezing!!! Went into the store and could only give me a 1800 number!!! Ended up paying the extra money for another company!!! Very disappointed!

I bought a 55 inch Samsung curved TV and 2.1 curved soundbar as bundle, they did send me a wrong sound bar (regular not curved), I have been calling them for two weeks and they say you have to return the whole thing for exchange. I was like "this is not an exchange, you sent me the wrong sound bar so come pick it up and send me the right one that I paid for." They said just go to any Sam's Club store and they will exchange it for you cause if you wanna do it online you have to send the whole thing back.

On 2 different times I have used my Visa bank card at Sam's Club gas pumps. The first time I got 34.00 in gas and was charged 100.00 transaction. My bank and Sam's blame each other for that. And yesterday I went to get gas at Sam's and I had to use my bank card as debit. As soon as I did it declined my card and I received 2 text messages from my bank that there was 100.00 transaction made and I didn't get gas. Sam's blames the bank and the bank says it Sam's so lesson learned I will never get gas at Sam's Club again.

The only problem I have is they are closed for lunch 1:30-2pm and closed on Sunday all day. The associates and pharmacist are all friendly, helpful and knowledgeable. They call when your prescription is getting low. Also I get a text when my meds are ready. My mom also gets her meds there too and let us pick up the other meds, if one of us is ill or recovering from surgery.

We go to Sam's a lot. Don't like to eat there anymore cause the seating is too small for baskets and so very hard for our 2 yr old granddaughter no to slide off those benches and can't reach to table. The floors and tables and drink counters are never clean. Just nasty. The drinks are just carbonated water and ice is nearly always empty. We spend a lot everytime we go to Sam's and enjoy shopping, but it's just horrible that the food court isn't being taken care of! Get better tables to sit at, not those slick benches and clean it up! Makes people wonder what it looks like behind the counter where they are fixing our food! Refill the lids, straws, and clean the mustard catsup counters. Thank you!

Sam's Pharmacy #4850 is customer centered by offering prompt and caring service. Erika, the pharmacist, is not only very knowledgeable, but also especially caring of all her customers. She makes every effort to find coupons to help pay for medications while also offering words of comfort to all customers. Erika and her staff are all customer centered, providing respectful and courteous service. I would highly recommend Sam's Pharmacy, especially #4850 to one and all.

What a nightmare. I finally let Sam's club talk me into their credit card. After not getting any mailings I call to let them know and the person is hard to understand-keeps saying they can't verify me - that my mail has been returned. I tell them that they have failed to update their data- that my Sam's store entered my new info at the time I got the temp card (I had recently bought a home). They tell me they will send me a statement at my new address. Weeks go by nothing. December I want to be sure the balance does not go over to the next year so I call again for the balance. Takes 45 min. Get told they can't be sure I am not fraud, and card will be held. I don't care. Just send statement and give me total so I can send check. My Bank sends check with my name and member Sam's Club number on it.

The main pharmacist, Erika, and her staff at Sam's Club Pharmacy #4850 go above and beyond to make sure everything is done as soon as possible and that all the instructions are understood when receiving our medications. They were also understanding about any questions you may have. The staff has often gone and searched for coupons for the expensive medications we needed that were not available in generic form yet, to ensure the medications were more affordable. Little acts of kindness, like asking how myself or my parents are when we visit the store, have kept us going back to the pharmacy over the years. I would highly recommend this pharmacy to anyone and everyone.

I have tried other pharmacies. One or more of them are always out of my meds and I have to wait 1 to 2 days for them to come in. But I have never had a bad experience at Sam's Club Pharmacy. They even call when they realize I have run out or about to run out of my meds. They even let me know how much my rewards are. The staff is courteous, knowledgeable and the prices are reasonable.

I switched from Walgreens with lousy service and terrible prices. The service at Sam's Club is always good and the pharmacy tech even notifies me when I could purchase an over the counter or get generic for less. They will also give the 3 month price for my maintenance prescriptions without me having to mail in.

I ordered a dining room set from samsclub.com and paid $893.45 on November 14th 2016 and was told I would receive the product before December 7th in time for Christmas on December 22nd. Was told it would be there in time for Christmas. Because it was damaged in shipping twice, on December 23rd Sam's Club said they would refund my money after screwing up my Christmas plans. As of January 16th 2017 my money has not been refunded!!! I hope I don't have to sue Sam's Club just to get a refund!!!

I wear focus night and day. They are cheaper at Sam's than the place I get my eyes examined. The staff at the optical department at Sam's are friendly and know the products they sell. My contact lenses are a name brand, good quality. Have good value, price not as high as other stores. The delivery/shipping does not take long.

Sam's Club has a wide variety of frames. My glasses have nice frames and lenses. Not cheap but not high end. I got a call earlier than thought and picked my glasses up. So far, so good. This is my third pair of glasses from Sam's Club. Overall, I'm satisfied with my experience. Other stores that deal with just glasses probably have a wider selection but Sam's has more than enough for me.

Sam's Club has a better fit and focus than other eyeglass chains. They also had London Fog, my favorite. Service was friendly and courteous, and there was short wait to be seen by a tech. Information about glasses and when I would receive them was accurate. Very good quality and durable glasses. Will return for more.

I bought my first and 2nd pair @ Walmart, very satisfied. Since prices have gone way up at Walmart and Sam's, I chose Sam's because of frame. The glasses are expensive but still cheaper than others and seem to be excellent quality.

I have had the worst experience with Sam's Club. I purchased a coffee maker online for Christmas gift on 12/16, The website show me that the shipping labels have been create. After new year!!! I still did not receive the item. I contact to the FEDEX and they told me the Sam's club never ever!!! Send them the item, that is why they can not send anything to me. I am so disappointment to sam's club. It is almost 20 days, if I did not lose my greatest patience, I will still waiting for my never coming Christmas gift. After that I spend 1 hour waiting phone call to cancellation my order, and being treated like an idiot. NO apologies, NO respect. Thank you to let me know how ** you are Sam's Club.

On Nov. 23rd I ordered a gazebo from Sam's Club. Delivery was to be between Dec. 1 and the 15th. My checking account was debited Dec. 1 and I was notified the gazebo had shipped. After a few days I tried to track the shipment but every time the shipping company website said I didn't have enough information. After Dec. 15th. I started contacting Sam's. First by email, then by phone. After at least 6 emails and eight phone calls, nobody seems to know where my Gazebo is. Everyone says they will investigate and call me back but I have not received one phone call. Messages to both the vendor and trucking company have gone unanswered. It seems there is no one at this company that cares about customer service. I'm now trying to get a refund for my money but that doesn't seem to be any easier.

I found the value of the glasses to be a great deal compared to other places and the quality was excellent. The price was lower than in the optical store at my doctor's office and the customer service was great. I will be using Sam's again and would recommend it.

Lane Big & Tall Bonded Leather Executive Chair, Chocolate Brown!... Cheap China garbage. Avoid this product. Two years in and the springs are shot and although not poking through the surface material yet is not comfortable (take a look at the photos. The springs came out like that. I removed the springs so I can pad with memory foam and get a little more life out of the purchase). These are yet another cheap China product. My old Best Buy chair is back in use after 5 years because this one didn't last at all! Of course I can't find the receipt and have better things to do than stand in line at Sam's Club to return things that were bought in good faith with hard earned money. I have the skills/tools to repair the seat so I am not worried, but buyer beware if you are actually planning on using this as an office chair like I do (meaning sat in for long periods of time for work).

My husband and I opened credit card online with original offer of $55.00 cash back guarantee when you spent the amount of $100.00 or more on a single charge. The card was mailed to us, with no instruction or mention of the online offer. Wife is then told she had only one day to use offer, same day as you applied for card. We never got a chance to even activate the Sam's Crooked Credit Card. We call the consumer service. They are about as friendly as the TSA agents at the airport. No I sorry the TSA agents at Fort Walton /Eglin Airport are nicer. The wonderful lady puts on hold for ten minutes and ask us if we had anything more to say... Again I ask if we can get a voucher or credit... NO. Offer ended. Wow!

On November 20th, I ordered Virgin coconut oil from Sam's Club online. On December 8th, I never received my order. However, on my order history, it showed that they delivered at December 5th. So I called the customer service and was told that the product was delivered to another state, far away from my home. The lady whose name maybe Dejamae. She also told me that Sam's Club will reship this product to me right away since they found the mistake.

Well I have been working on my credit for 2 years now. I have good credit but it took a lot of perseverance and time to get there. I applied for Sam's Club credit. They approved me for 500 well knowing what it takes to build your credit by doing my research. You can't spend more than 30% of your available credit or it will affect your credit in a negative way. You do of course have to use your credit so me and my wife decided to buy a laptop about 300. Well the person that we bought it from in electronics was informed by me that I can only spend 80 dollars on my Sam's Card and another card with a much higher limit explaining to him how much to charge each card. Well the person charged only the Sam's Club card. After calling to make a payment on my card I found out what happened and was devastated to see after all the work I did to build my credit this dummy and corporate Sam's Club screwed me over.

Not worth the money. I purchased a 2 tier cake from the bakery for my companies Christmas party. Well to my surprise it wasn't really a 2 tier cake. A couple of things happened: The cake was picked up around noon and the cake started melting around 2PM. Meaning the top of the cake started falling off the cake. HORRIBLE. The room was cool so this should not have happened.

They have been promoting a Yeti Cooler that will be on sale on Dec. 8th. It has shown up on Google and even Amazon. I logged on the site at 8:00 AM on the 8th and they were still showing that it was about to arrive on the 8th. Checked back at 10:30 AM and guess what - it is showing as sold out. This is just the last in a chain of REALLY BS customer service issues that I have had over the years. My account just went out of date and it will stay that way permanently.

I purchased a Samsung SUHD 78" curved TV 9 Series on Black Friday on Sam's Club.com for $3500. I was given an estimated delivery of December 7th to the 23rd which was fine as it was for my wife for Christmas. To my shock I received an email 10 days later telling me they had cancelled my order. They did not even refund the warranty they sold me or the membership fee I had to pay. I made several attempts to resolved with customer service which I can only describe as a disgusting experience. This put me in a terrible positions as 10 days after black Friday all the sales have gone.

This is the worst experience I have ever had. I order a 60' Vizio 4K UHD Television Thanksgiving morning, their website said the television would be delivered November 29th or 30th. On December 1st the FedEx tracking said the television would be delivered that day by the close of business, then later it just said delivery pending. I contacted FedEx on December 2nd to find out what happened. They just said it had been put on the truck on November 30th then taken off, they have no idea where it is. (That's a whole different story.) I contacted Sam's Club customer service on 12/2 and again on 12/5 explaining what happened and asking them to help.

I purchased a mattress and box spring from Sam's on 11/12/2016 and used "their" delivery company "Installs Inc." My delivery date was 11/17/2016. The box spring was damaged so the delivery man took pics and called it into his company. I contacted Installs 3 days later after receiving no follow-up call from them. The driver was to come back and pick up damaged box spring and exchange it. This exchange has been CANCELED 5 TIMES. I have even had the supervisor, Dawn rescheduled this last delivery on 12/4/16 and once again the driver canceled. I have requested they come and pick up both the mattress and box spring and return to Sam's, I AM DONE.

Month ago I got a letter saying that my payment was returned to my bank account, it never said they had a problem or suggested that I call them and try and fix anything to my pay account. I called the number on the back of the Sam's Club card and no person was available to talk to, and was forced to use the so-called automated service, and recordings didn't suggest there were any deficiencies or requirements that was needed on my behalf, and my wife sent another payment with confirmation number, another letter showed up saying the same thing then I went in and paid a payment using my personal bank account and it was also sent back to my bank that I have not verified yet? I have used this pay account for years. Just received another bill from Sam's Club saying that my account was late and put the late payment on my account for payment for on the next bill.

On 11/12/16 I purchased what I thought was a 50" Smart TV. It was advertised as a Smart TV however it was not. By the time I realized it, I called customer service. The rep stated that it was a Smart TV per advertisement. I was unable to return the TV because I discarded the box. I was not happy. I requested for my membership to be terminated. Then during the same taped conversation I rescinded that request. A day later my account appeared as expired when I went online to purchase something. I called customer service and spent 4 hours on the phone. A rep was rude and hung up on me.

I ordered a laptop computer and a 2 year protection plan from Sam's Club on 11/27/16. It was a great deal and I planned on giving it to my daughter for her 17th birthday. I had found and placed an order the day before from another retailer, but Sam's offered a better deal. I then returned the laptop ordered from the other retailer on 11/29/16. On 11/30/16 - 3 DAYS AFTER placing my order, I received an email telling me my order was cancelled due to merchandise needed to fulfill this order is unavailable.

I ordered a TV from Sam's Club on November 15, 2016 and 4 hours later, called them to cancel the order after finding the same TV from Costco, $200 cheaper. I was told it would take 3-5 business days to refund and I only had a 1 hour window to cancel. This really upset me but after 5 business days, my refund didn't appear and have called 8 times and have been told the same things over and over with being transferred over to many people.

I was looking for good deals on TV for Thanksgiving and was happy to find a Samsung SUHD TV (UN55JS9000) on Sam's Club Pre-Black Friday online sales for $998 on 23rd Nov 2016. I did book the TV and the order went through. Later on 24th Nov 2016 early morning 2:25 am, I get this order cancellation mail saying that TV is not available in inventory, but when I logged in and checked, I still see that there are 3 more available in stock, but now for a higher price 1460. So, I called up the customer service regarding this around 5-6 times and they say that, they will look into this and will help me on getting my TV back for the same price that I booked for and made me wait till the evening. After waiting for around 24 hrs from the time of purchase and around 8-9 hrs of speaking to customer service representatives, all they could say to me was sorry and I have to purchase the TV for whatever the price is currently online.

As we were approaching the cashier's self check out I was scanning my item as a ** female American told me "you don't know how to read. Are you American." She said "scan your card first?" She ask me I said "yes I'm Puerto Rican American granted citizen since 1900 when we fought wars 1-2-3." I explained to her racial comments, she responded "that's not American because you fought in wars that's participating. You were being used for the wars. You are an illegal" and she stated "we don't like you here anyways. Go back to where you came from." So I left and told her manager and her manager said she will speak to her.

Sam's Club buyers beware of those Online Sales specials. After 1 hr window, you cannot cancel the order prior to receiving the item. You will have to accept and then return the item, losing the shipping fee. Forget about getting help in a local Sam's Club or toll free number. Small print also says free shipping not for Hawaii, but some specials do include free shipping to Hawaii. Shame on companies who no longer put customer satisfaction first. That's what happens when we are so dependent on foreign goods. We've lost the quality of customer service that small business provides. America has shot ourselves in the foot by being so dependent on big business and foreign companies. Do not expect superior customer service to resolve a discrepancy from Sam's or Walmart. Sorry, will be going back to Costco where no problems on returns.

Once again I've had another good experience at the Sam's Club I normally shop at. It's the one on 83rd avenue/Union Hills in Peoria, Az. A few years back (approx 3) I was extended really good personal service when I purchased two RV marine batteries. I can't say enough about the nature of care and concern demonstrated by the manager on duty. Simply put I left there wanting to stay a member for life.

I used Sam's club shopping for the 1st time because they offered Instant Savings of $6 on McCafe dark roast coffee plus free shipping! I received my order for the three boxes, but received decaf which was actually more expensive. Since I was going to the local club I decided to exchange for the correct item there. My complaint is that they gave me a hard time because they said it's not their problem since it was an online item & they didn't stock decaf. I asked how it was my fault I got sent the wrong item. They agreed to refund me, but I noticed the total amount was lower than what I had calculated. I asked at the refund counter why it was lower & she could not give me a reason.

I am a big spender at Sam's Club for personal as well as my business, but when it comes to customer service they are the WORST. Customer service rep in club and online are rude, incompetent, unprofessional and often provide wrong info. I just don't believe big company like Sam's operate like this. I would blame on management did not do their job all the way down and why do I continue to shop with them? I am moving my business away from Sam's.

On October 21, 2016 I purchased a 70" LG UHD TV. I was told to expect it on October 27, 2016. I was further advised that I would only get two hours notice from the freight carrier in advance of its arrival. When it did not show up I went to Sam's. The order shows being processed. No tracking number. No pro number. The order cannot be cancelled. Nothing can be done. Tomorrow I am going back to the store again to see if I can confirm the cancellation so that I can buy one off the floor. Amazon has a better price on most other models but not on this one. It really was not worth the grief. Forget about the fact that a freight carrier is not a good way to ship a television. Customer service is not part of Sam's Club.

I tried posting this on their website, but it was rejected because it contained "profanity, customer service complaint and a shipping complaint". This made me even more angry. I will never be using Sam's Club again for anything. I placed an order for 40 sunflowers on 9/23 and selected the delivery date of 10/21. I had a bridal shower that I needed them for the morning of 10/22. While I thought this was super convenient it turned out to be an absolute nightmare. I received a confirmation from FedEx that my order would be delivered by 10:30 am on Friday the 21st, which was perfect. Well, 10:30am rolled around and no flowers.

To preface, this comment is about a WEDDING DATE! A cake was ordered 3 MONTHS in advance. A phone call a month before the event to confirm the cake order. THE DAY OF THE WEDDING we went to pick up the cake and the bakery FORGOT to make the cake! Instead of providing a free cake, they made us PAY for a cake that was bought last second. This is result of terrible planning, awful management, and horrendous customer service. There should have been a reimbursement process as well as a complimentary cake considering this was the DAY OF THE WEDDING! The service is appalling during and afterwards. Complete quality should NOT be sacrificed due to price, yet paying for something should still mean receiving it when planned regardless of price.

Still waiting for cell phone card. Listing said emailed in 1 hr, it's been 40 hrs! What's the point of buying card online if I have to wait days for it? Called customer service, said they'll call me back, never did.

I ordered 4 boxes of Nature Valley granola bars online. They sent me 3 Boxes and some worthless vitamins. So I called them, they said they would send the bars and a return for the vitamins. Nothing happened, so I forgot about it, so much for Sam's Club! Poor customer service.

After a few weeks of patio furniture shopping, and passing up on some great Labor Day deals from other companies that are currently no longer on sale, we ordered the Toronto Deep Seating 6-piece patio set totaling right under $1,500.00 on September 3, 2016. We were so excited to use this on our new screen porch and specifically needed it by this Sunday, September 25th, for a party we are hosting. A message was sent to us on September 5th stating our patio set had been shipped and was in transit from Sam's Club. The company they use is MXD. It was guaranteed to be here by September 23rd, which is tomorrow, latest. I noticed as soon as I ordered this set from Sam's Club, it was listed as out of stock. I figured we had ordered the last one, lucky us! WRONG!!! I have excitedly checked the shipping status of this order almost every day for the last 3 weeks and every day it has said "In Transit".

First, it amazes me how many people fall for the bulk buying trick. If consumers would take the time to check the prices on SAM's Club's products, you'll find that on normal priced items you may save pennies on total purchase. On sale items, you will fare better, but not any better than you will at Safeway or Target. Then there is Synchrony Bank, the openly criminal bank that falsely reports bad credit and falsifies bank records to cover their six.

This is a review about a SentrySafe purchased from Sam's. They will not publish the review because I mentioned that SentrySafe will not respond via phone or email about the product that Sam's claims they are no longer liable for.

Sam's Club has very bad customer service. I order 3 layer cake for my daughter's 7th birthday. They lost the order and all they can said was sorry "there's no cake but you can get a one layer cake over the counter, not free". The manager said "you have to paid 50% of original price". Really, my daughter was so upset because we had to buy cupcakes for her birthday for a 50 people party. Will not renew again!!!

I wanted to order a Cedar Summit play structure during a holiday sale that stated the price was $2299 on sale for $1899 + $250 instant savings added to cart. When I put the item in the cart it instead had it at $2149 w/ $250 savings for a final price of $1899. So I took a snapshot of the product page and the cart and email them. They said it was because I was using the iPad and to use a computer, which did the same thing. So they replied that if I ordered it at the cart price I could email them with the receipt after it was delivered and they would refund the difference. By the time they told me that, I had to pay full price less the $250 savings - $400 more than was advertised. I did what they said emailed the invoice after it was delivered and they replied back that the picture provided no proof of the price I wanted them to honor and refused the refund. I have replied back several times but they have never responded back. It has been 8 weeks now.

I purchased a mattress 3-4 years ago from Sam's Club in Medford, NY. I misplaced the receipt and was advised to request a purchase history from samsclub.com. I went on my account but it's limited to 365 days back. So they advised to call the customer service and make the request via phone for up to 8 years back. I called on June 22nd 2016, they took my information and stated that the primary account holder (which is my mother) had to call in and give the authorization, since my card is a complimentary household card under her account. The following day, my mother called to Sam's Club customer service and spoke with an employee and she was asked to give her full name, address, phone number, social security number, Sam's Club credit card number among other personal information.

On 8/15/16 we purchased product and it was to be delivered by 9/13/16. I have emailed them and contacted them through Twitter with no response. All I was asking for was tracking information be updated. That was 2 weeks ago. Now here we are at the delivery date and still no response. Now I want my delivery charge back and depending on the further delay, a discount. I can't believe a company this size has this type of customer service department. The time I have sat on hold with customer service just to get inaccurate information is uncalled for. This will be the last purchase I make from Sam's online and possibly in store. The manager at my closest club was no help at all. The simple fact that they use MXD Group as a carrier is another one of their problems. That company in itself is hard to get in touch with and they don't update the tracking information in a timely manner.

I ordered bundle "Samsung 65" Class 4K UHD Curved Smart TV and Samsung 2.1 Channel Curved Wireless Soundbar with Subwoofer" on 8/7/2016 from Sam's Club. I got TV from Pilot Freight, but FEDEX did lost the Samsung 2.1 Channel Curved Wireless Soundbar with Subwoofer. I called Fedex 3 times and got an answer that my item lost. Fedex said that I must call Sam's Club to tell about that.

My wife and I paid our membership fees early, by check in the mail. The check cleared the bank within 7 days of date wrote. I have now been in contact with customer service 3 times because the stores tell me that my membership is not paid. I have shown the stores the check that they cashed, as well as emailed it to a customer service supervisor (Tara **). I have been unable to use my membership for 6 months after they cashed my check. I consider this theft of my hard earned money and believe that I have been robbed by the rich man.

I received a damaged item and had to call many times to report it so Sam's Club can give me a refund. Every time I called, I had to spend more than 45 minutes over the phone with customer service. Item was finally picked up after 2 months sitting in my house. After it was picked up, I called Sam's Club so they can give me my refund and they put me on hold for more than 50 minutes. Finally, after more than 1 hour over the phone, they said everything was processed. I don't recommend this store, and customer service neither.

I will NEVER buy tires at Sam's Club again. I bought Pirelli tires, not cheap. The tires wore unevenly. They said I needed an alignment. Went to get alignment, didn't need one. Then they said the warranty was voided because I didn't get them rotated and balanced there. They were just looking for any excuse to get out of replacing my tires. Horrible customer service. I will not be renewing my prime membership. If I could give 0 stars, I would.

I received an email from Sam's Club advertising a 55" TV set for $328 original price $948. I went to purchase tv set, but was told it was an error that they knew about 2 days before the email was sent. I asked about the the TV and the salesperson did not know anything about this error. He thought maybe someone was phishing for my information through a bogus Sam's Club email. The club would not honor the price, I called customer service how at the time also wasn't aware to the error. An incident report was made through customer service but still Sam's Club would not honor their price. I will NEVER shop Sam's Club again, and move membership to Costco. I will also advise all my family and friends not to shop Sam's Club again. A do not shop Sam's Club campaign has started on social media sites.

I needed information about creditcard/membership cards and entrance to club. I waited 29 minutes with regular "we're busy and will get to you" messages, then the line went blank. REALLY?!

I have been less than pleased with Sam's. It's like Walmart that requires a membership. We will not be renewing. We will be going back to Costco. Super long lines. Awful customer service. For example once stood in food line to get a frozen yogurt and stood there for a good 20 minutes just to be told they were out of yogurt!!! Put a drinking sign out people! Awful experiences. Not one positive thing to say about this place.

Stopped at my Sam's Club today to purchase a battery for my vehicle. At the sales desk advised that I need an appointment. Asked her if she was kidding, a battery purchase, a ten minute job and you need an appointment!!! Ended up walking out. She may have done me a favor I purchased a better battery at a lower price. And I didn't need an appointment. It go to show you that it pays to shop around.

My wife and I went to our local "The Back Store" in search of a good quality massage chair and found one we liked, it was the Titan TP 8300 which is sold by Osaki under the Titan name. It was on sale for $3500 so with tax it was a little over $3800. My wife wrote out a check for $2000 and we financed the rest with 18 month no interest.

A disaster. For two years we've been placing a monthly Sam's order online with minor problems on pick-up; the process has never been smooth like Amazon. This time was a disaster. From our end, everything looked normal; we got confirmation email & text message, but when we got there, no order. None. They looked for an hour and can find no internal record of an order; an 1 & a half (with commute) of a business day wasted. We call & raise a bit of sand; ok; they find the order. Back out to Sam's.

I ordered a product 2x. The day before I am to pick up my order they cancel the order. Now I look and they have doubled the price. When I ordered the product it was in stock. THEY ARE VERY CROOKED AND SAW NOTHING WRONG WITH WHAT THEY DID.

I have been a member since the early 90's. Their service and products have become little to be desired. Two months ago my bill came with membership renewal. I paid my bill entirely minus the membership fee. I cancelled my card online. I received notice that card was cancelled immediately and not to use. I keep a pdf file of this notice. The next month I received a bill for membership. I phoned and agent said would correct. This month received bill for membership plus late fee. I phoned again to have agent tell me would correct. Is this their way of making a member stay? Good luck on that one. Not enough money in the world.

Today, I went to Sam's. The lady dropped my white peaches. I love white peaches and she dropped them.

I ordered mattress/box spring set on July 16th and was originally provided ONE FedEx tracking number that said there would be two pieces with that shipment - delivery date between July 20-26. FedEx Ground showed that I would get delivery on Friday Jul 22 by end of day - that didn't happen. I got delivery of ONLY box springs Jul 25 at 4 pm. I called Sam's and was hung up on by a man named Dominick.

I'm writing about Sam's online ordering service for in store pick up with Scottsdale store #6241. I have tried to order online several times and it has been a disaster every time. The online ordering works well. However, the store never has the order ready at the scheduled pick up time. They give no confirmation notice as they are supposed to do. I have to call about picking up the order and generally the person answering knows nothing about the process. Then I go through long wait times on the phone while they are trying to figure out what to do. When I finally go in the store to pick up the order, their complete lack of awareness starts all over. The bottom line is, they are not prepared to offer this service.

Ordered 18,500 btu model fra186mt2. They sent me 18,000 btu model fre1833s2. I called them up. They said "Send it back." They would send me the model I ordered. Wk. later I get the same wrong one same box. They say "Send it back." I sent it back. Called them yesterday. They said they had shipped me an ac and they did not know what ac I would receive. I have bought from a lot of stores online. Amazon is the best of all. I have bought items from china off ebay for small amounts. They ship from 15,000 miles. I have always received what I ordered. Samsclub.com needs to shake up their org. It sucks.

I won a bid on the auction, however, the item I bid on was NOT the item I received. The packing slip clearly listed the actual item I bid on. The packing slip did not have a phone number listed so I had to go to the trouble of researching online. I contacted customer service, explained the problem and was told that I would be issued a full refund (within 5-7 days of the call) and told that I would NOT be able to receive the item I actually wanted. I was e-mailed a FedEx return label and expected to track the package to the FedEx office for return. I received no additional credit for my trouble or the obvious error on their part. Unacceptable.

I was a Sam's Club member for one year and midway through that year realized it was nothing more than a big scam because some of the Walmart prices were equal to OR less than the Sam's Club prices! That's why I didn't renew my membership. On another note... By Sam's Club trying to show up Costco by accepting different credit cards amounts to a small flatulent (FART... for you Walmart patrons) attempting to denigrate an EF10 tornado! Lol. Costco is so much better than Sam's Club it's not even funny. Been a Costco member for 30 years and no... I'm not an employee!

Horrible services ever! I ordered my wedding flowers a month prior to my wedding day. I made multiple calls to make sure they will arrive on time, and they told me do not worry. Eventually only partially of the order arrived on time. I found out they don't even have some of those expensive flowers on stock. They only have the basic kinds. They order the rest from 3rd parties, and they are not trustable. Not just the factor they were delivered after my wedding day, and also the quality was horrible. I put out more than 50 calls to ask for refund, and the customs services were worse ever! They kick the ball to each other and each of the supervisor's "words" were inconsistent to each other. One said she does not have the authority to refund me the money but after the 50 calls, one supervisor did eventually partially refund me my money!!! I had my whole wedding ruining and they didn't even want to make any accommodations for my lost!!! HORRIBLE experience!!

Unloading heavy items onto belt - Just because some miss items all the customers and cashier SUFFER. I WILL NOT BE RENEWING MEMBERSHIP. GFS, Gordon Food Service just as good. NO membership needed.

I filled out an application for a new Sam's Club MasterCard with all current contact info. However, they choose to use a previous address not provided to them by me. When I contacted credit services about not receiving my card or a statement, there was no explanation as to how they came to have the old address just that it's where they mailed my new credit card and all correspondence. There was no apology or an offer to remove/waive any fees assessed due to their error. I had to speak to a supervisor to request any late fees be removed.

No one monitoring tire department. Asked 2 people for assistance, tire department was paged - no response. When someone finally responded they would not perform service because we just missed cut off time for drop off. Spoke with manager, we had been there well before cut off time and 2 complete strangers vouched for the time we had waited. Manager said nothing could be done. Horrible customer service.

Shopping at this store is never a problem...it's a shame you have to go through check out. The horrible experience during check out makes one never want to step foot in a Sam's Club again. Policy pertaining to removing the items from the cart are NEVER the same. I have a hard time understanding how the cashiers, managers, and everyone in between cannot count items in a cart without removing them. My cart was full and stacked by ME to suit ME. I knew I would have to unload it and stacked it accordingly.

Being a member of Sam's Club since 2009, I have never been so mislead. I made a large purchase and was told "if you open a card today you will get $10 off your purchase and the benefits would be ongoing with 5% credit to your account with purchases at any gas station anywhere anytime" plus numerous other offerings. Only to receive a card that is only good at Sam's or Walmart. Now they have dinged my credit score - I have canceled the account due to this TOTAL misrepresentation. They should not offer this if they don't honor it!!!

I ordered a gift card from Sam's Club for a friend. I received an email telling me I could activate the card for safety reasons. I tried but the link did not work. I gave the card to my friend. So far she's been to Sam's Club twice and Wal-Mart twice and neither will accept her Sam's Club gift card. She called the number on the back of the card and they didn't help at all. I have contacted Sam's Club twice, they have said the card is now activated but it still doesn't work. So far the issue has not been resolved... after two weeks. How embarrassing for me and for the time spent. I may have to ask for my money back. No one should ever buy a gift card from this company! The effort to get it to work is ridiculous!

Went shopping at Sam's in Bristol Va. Took out my billfold to pay for items and left it on the counter and started to walk out. This very nice young man name is Robert came running after me to bring my billfold. What a guy! Thank you Robert for being a truly honest and all around good guy.

The employees seem to be overwhelmed the few there are. The ones there try to help you but when they call management for assistance with product outages (which there are a lot of them) they get no response, and when and if the store manager is there he seems to not care unless you are part of his "friend group"!

Just wanted to complain about how I've been treated by Sam's Club customer service. I ordered the playset on March 16th. When it was time for delivery it got cancelled once because of the weather and once they just did not show up even though I was forced to rearrange my schedule to be home during that time. Third time was not a charm because during the delivery one of the boxes was ripped and a bag of screws was missing. The driver was very nice and photographed the damage and wrote on the delivery receipt that the box was ripped. When we assembled the main structure it turned out the awning was ripped, one of the boards was split and we were missing spindles for the ladder.

My membership began with a free trial month during which I shopped a few times. I returned to join and pay a membership fee about 10 days after the trial expired. And that is when the difficulties began. I approached the service desk, handed the associate my free trial membership paper card and stated I wanted to join. The associate looked up my name in the system and was unable to find it and after examining the free trial card tells me my free trial has expired. (Uhmm, yeah. Now I want to JOIN!)

While Sam's (and Walmart) preach respect, they are incapable of giving it to their associates. I know Sam's Club is the "Redheaded stepchild" of the Walmart corporation but honestly, if the only employees they can keep are graduates of Pride or imported refugees that can NOT speak or comprehend English, no wonder their customer service sucks!

I have been a member of the Sam's Club in Beaumont Texas for over 30 years. The old manager actually cared about the business but today and for quite a few years now the store has had a change in management as well as 98% of the employees. It happened overnight and now there is a dark cloud hanging over this store. The service is so bad now and no one cares. Everyone is always on a break. They have closed the stores restrooms for over two months. They have an outside restroom that has a ramp to walk up that is about 3 ft. high with steel steps. It is dark and dangerous for people to walk up. I took pictures if anyone should fall and need proof for your attorney.

Shopping at Sam's Club is like dying the death of a thousand cuts, there will always be something to annoy or frustrate you. Tell me what other store routinely moves their merchandise to a new location almost on a monthly basis, so much fun searching for what you want in a warehouse-size store. Does Sam's even have anyone working for them who has studied marketing? Lots of luck on finding someone to help you find what you are looking for, they either aren't around or have no idea.

I have read rave review on Sam's bulk floral. I decided, for cost efficiency, that using Sam's would be the best option for my upcoming wedding. I purchased both cutlery, plates, and flowers. My order was deleted and could not be found by Sam's customer service, so I reordered the items to ensure that I would have my flowers on time. The next day, I received my cutlery and plates. I knew that could not have come from the re-order as I had only ordered a short while ago. I have since been told I could keep the plates and the cutlery due to Sam's inability to find my order. I decided to cancel the plates and cutlery from the second order.

On April 12th I placed an order at Samsclub.com for a $2000 play set. Per their website it was supposed to be delivered by April 15th. I thought "great"! I even joined Sam's Club and paid the membership fees because of the delivery timeframe and the price for everything the play set had. The 15th came and went and I did not receive the play set. I called Sam's club... this is where the different responses every day started.

After calling 3 times to be transferred to the Tire Center, my experience with the lady who answered the phone after 15-20 rings was not a pleasant one to say the least. She was not helpful getting me to the dept I called to speak with. I felt as though I was inconveniencing her. Customer service???

My husband and I just started a business so we got some memberships at some places including Sam's. We were shopping for hours at Sam's, it was almost time to close so we hurry I ask my husband to go check out while "I use the restroom". What a surprise, access denied! They "were cleaning" so IMPOSSIBLE TO USE! What a situation, right? You pay for shopping there but you can't have access to the restroom and nobody cares. An ignorant lady who supposed to be in charge told me, "BATHROOM ARE GETTING CLEANED." So what? I am a customer! Pretty upset, I won't be back at this place again. I am going to Costco.

Very bad system, store management, keep me waiting. Very bad phone call support, slow. Ordered online and paid for it. It's my first online order since registered as new member last week. There are items for new member discount, and I'm just planning to pick up quick and go back to work. When I'm at the store, I waited 20 minutes to get the items ready, and then another 20 minutes just for printing the receipt. And at last I was told it's not paid, and I have to pay again. And the old gentleman even tell me it's like rental car. Since when order food online and pick up is like car rental? I've already got the receipt and confirmation for my payment a day before.

My mom is handicapped and lives alone. She injured her knees and has been having great difficulty getting out of chairs. I'm a physician and I talked my mom into letting me buy her the top-of-the-line Easy Comfort LC-100 Lift Chair which retails for over 1000 dollars! I even bought the warranty. They delivered the wrong chair... understandable. We called immediately and were told they would pick up the chair and bring the correct one. The wrong chair has been sitting in pieces in my mother's tiny family room. They never contacted either of us. I don't live near my mom and this was really important to me to help her from afar.

Sam's Club sucks. Bad customer service. Everyone needs to go back to training including the managers. I purchased a couple of items with a one day pass and I went to return them the next day with my receipt and I was told I could not return them unless I have a membership so I say to the lady "if that is your policy it should be explain to the customer at the time of purchase or it should be on your receipt." So she calls a manager and the manager was about 2 feet away. It took her 30 min to come over and tell me the same thing so I ask for Corporate number and I called while I was standing there and the first call I never got anyone. So I call back and I explain to the young man how upset I was about the service and he told me he would hold on till I get someone on the phone and I was told the same thing.

I really use to love shopping at Sam's, but now they are trying to force you to renew your membership for $100.00. I don't see the benefit. $45.00 is enough. I guess I will have to cut Sam's out because I am not being forced to do anything that I don't want to do.

My name is Renee ** and I was in your store on the 19th of March. Previously I was there on the 16th or 17th and put an order in for cupcakes for a baby shower to be picked up at 2:00 pm on the 19th. Now when I get there a little late, it was a total disaster because my order wasn't ready, they said it put on the rack for the 20th, then I was over an hour late for the baby shower that I was throwing! The workers was like, "Well we'll just get them together real quick." They just had them on the wrong rack!!! When I talked to the manager he said "that only took about ten or fifteen minutes didn't it?" I told him that was not the point and that the cupcakes and I was supposed to be at the baby shower not at Sam's club at 3:45 when the baby shower starts at 3:00. I feel I should get a refund on these cupcakes.

On Saturday March 19th 2016, my husband and I went to Sam's Club, Niagara Falls, New York to have a plug put in my right rear tire. My husband checked the tire before we went to Sam's and he found 1 slow leak. When we got to the Sam's there wasn't one customer. They pulled my car in, we went shopping and heard our name called to go to tire and Battery. When we got there the attendant said he had bad news. My car tire had 3 holes in it, and he could not fix it and my car being four wheel drive he could not replace one tire, I would have to buy all four.

Today, 3/8/2016, I spent one hour trying to contact tire department at club #6420. Customer service said that tire department is busy and have only one person to pick up the phone. I could not reach the store manager too. I have only negative experience with Sam's Club.

Battery was purchased 11/2013 and was tested bad. 3-year replacement, free, noted on top. Found receipt and went back for replacement. After several trips back and forth from Auto to Service desk the Manager (Kieth), aggravated that I did not wish to renew my membership, had the store refund me $91 in cash. Kieth told me to go to AutoZone and buy a battery as he would not replace or sell me a replacement. Truck now stuck in Sam's parking lot without a battery. I was forced to walk across the street to AutoZone only to find out they were out of the 3-year group 65s. Walked back to Sam's and renewed so I could buy a replacement battery. Price was now $101. Manager's name was Kieth. Not nice people! Do not go to Sam's Club Marietta, Georgia. Kieth and the store staff are awful.

OK. On January 5 I had a really bad accident so Sam's decided to renew my membership automatic and since I had no knowledge of these I was even charge late fee on the account. Keep in mind these is for January 2016 so try calling can't get nobody so I go to the store and to my surprise they grab the phone and called someone to fix my problem.

Ordered a TV back in December 2015 for a Christmas present. Shipped to me and the screen had been damaged. I called Sam's Club and they sent me another TV. I received that TV with the same problem. Now, I have 2 damaged TV's. Scheduled a pickup and FedEx, they never showed up the day of the pickup. I took the day off and waited all day. I called FedEx and Sam's Club to get the TV's picked up. Both representatives hung up on me. Finally, I got the TVs picked up the next day but I had to take more time out of work for the pickup. I got an email on 2/9 that my refund will be back in my account in 7 to 10 business days and I still have not received it.

In April 2015 I was conned into upgrading my business membership to a reward program where for every 500 you spent you got a 10.00 credit at the end of the year. Well what the truth is is that one of my employees made over $40,000 for the purchase is on a quote add on card. They're denying me over $500 credit, because they made an error. I was offered a $50 gift card from a time the manager would even come talk to me. I asked for the district manager's phone number I would refuse that as well. In general the employees were quite nice but the company knows exactly what they're doing screwin' good customers. Wonder why did our sales are down?

We bought a mattress yesterday from Sam's Club Memphis. Since it's a King Size I requested for delivery. They provided their contractor contact and asked me to schedule with him. I called him and based on his availability I scheduled. When the delivery guy reached the store, he is been told that the mattress is been sold to another customer and they asked me to come and get the refund. This was something which I promised my wife who is in First Trimester. We both were disappointed and had no clue with what has gone. Tried to reach the store manager but I'm been put on hold for couple of times and then received my call back number saying they will contact me in 20 minutes but they never contacted.

Why is their pharmacy prescription refill site always down? I just got my refill accepted this morning after trying for three days. My doctor takes four days before they review or calls in my prescription to pharmacy. If you wait for the site to come on you would not have your prescription for one to three days. Convenience is one of the reasons I switched to Sam's pharmacy. Site is always down.

Just went to return an item I bought last week. The price came up $5 lower than it was purchased at, I didn't have e-receipt with me, and I was told due to corporate policy change the customer service person is not allowed to look up what I actually paid anymore. This would be understandable at WALMART (parent company of SAM'S), where they don't require a $45 membership. They don't have a member number that tracks exactly what was purchased.

Went shopping at Sam's Club on 1-16-16. Came back out around 5 pm and there was a huge dent in the passenger side back fender of my truck. I spoke with the manager. She reviewed the video and saw three shopping carts in tandem had rolled out of the bay and crashed into my truck. We filed a claim which they DENIED saying that they weren't at fault. Now I have to file a claim with my insurance. I feel Sam's is at fault and they should at least pay the deductible.

I loved coming to Sam's pharmacy but lately I feel they treat me bad because of the medicine I take. The staff is very unprofessional and immature. They tell me a day when I can get my meds. Then I come to get them they say "no, tomorrow." Do they understand it takes gas to get here? I called at 9:05 to have them fill my prescriptions then I get here and they say thirty to forty minutes. Shouldn't it be first come first serve not "we don't like the medicine she takes so let's make her wait"? I will definitely be taking my business elsewhere from now on.

On December 24th I purchased two smart watches from Sam's for my sons. Christmas Day my 12-year-old unwrapped his gift and open the box to find out that there was no watch in the box. He was very disappointed. When his brother opened his gift he had a watch in his box. I went back to Sam's that Saturday after Christmas with the merchandise and informed the representative at customer service that they sold me a watch box with no watch and that my child was very disappointed. She then called the manager who did nothing after I asked him if this could have been a display box. He informed me that they do not keep display boxes for the items that are displayed and that they have to do an investigation. He also indicated that someone will contact me.

When I purchase the sets why doesn't the salesman know information. Sam's Club told me my coverage if I take it out would be all included even if it cracks. Wrong. So I cancel the insurance. There should be more information on contracts. Knowledge of the salesmen to sell contract.

Purchased a TV the middle of Nov. as a Christmas gift for my son. When we hooked TV up it keeps shutting off. Tried to take back to Sam's Club store to exchange for new one. They won't exchange online merchandise at store. Called Sam's Club online. After 4 phone calls finally got someone that told me someone would get back to me in 24-48 hrs. 5 DAYS later still no phone call back. Called back and asked for supervisor. 53 MINUTES later no one ever came back on the phone. Called back again and still no satisfaction.

I should have known better! Last year ordered 3 photo blankets and after 2 months was refunded all my money because they couldn't get them right or delivered correctly. This year I ordered ONE and had it sent to my local Sam's store to ship myself for Christmas gift. Easy right?? Picked it up Friday and it is someone else's!! Now I don't have the Christmas gift to give and even worse, someone else doesn't have theirs and Sam's has NO WAY of figuring out whose blanket I have and just want to give me money back so problem goes away. HORRIBLE customer service. I thought Comcast was the worst but they have competition.

Ordered a Christmas tree online because the stores don't have them because they only sell these trees online. It stated I would get the tree Dec 17. Today is the 14. I went to check the status and it say arrived already. Went to Fed Ex and tracked the number and it stated in was in Georgia. Well we live in Puerto Rico. And it stated on FedEx website we were getting our shipment on Jan 2. So I called Fed Ex, they told us they get the package and it goes on a boat and send it through the post office.

I have been a member of Sam's Club since they opened day 1 in Orlando, FL and had only a few problems over the 30 years. The employees and their customer service for the most part listened and worked out or fixed the few problems I have ever had to keep me happy. After all of these years, I had a couple of issues a month ago after buying $4,000 worth of furniture in 1 day for my daughter as an early Christmas/Housewarming gift for their new house. Everyone I talked to at the club agrees with me (except the GM, who was too busy to listen to my problem) in that I was right in being upset but no one can make the decision to fix the problem. Sam's Customer Service line is a waste of time since they are just phone personnel that refer the issue/complaint back to the General Manager of the club where the problem started.

I went into the local SAMS Club to purchase four tires for my truck. The tire center refused to sell me and install the tires unless I purchase an additional service plan which by the way according to their own policy is optional. Apparently the store is using this gimmick to boost sales and profit. VERY UNETHICAL.

November 14th I placed an order... Waited up all night to place the order at midnight. December 8th I received this message, "Your order has been cancelled -- Thank you for your recent purchase at SamsClub.com. Unfortunately, we have discovered the merchandise needed to fulfill your order is currently unavailable and must cancel this order. We try to have every item in stock at the time it's listed on our site; however, unforeseen circumstances may affect our inventory levels at times." I contacted customer service. They didn't seem to care that I have been a member for 24 years (have spent $$$ over the years), offered me a Squaretrade plan on my next 400.00 purchase, a value of 30 bucks for being a "valued customer." Other stores had item in stock but no offer made to get item "in store." Very disappointed.