Sam's Club Reviews

I went to rejoin Sam's Club because I purchased tires there over one year before and did not belong any longer. I was told that I needed to rejoin to have access to that department for tire rotation. Well, I joined and then went to have the tires serviced, rotated, and they went to do that. I was told one tire was bad and needed to purchase new one, so I did. They had a problem with ringing up correctly. It took 3 tries to get it right, which was okay. But then when I checked out and took the car out of the parking lot, it made a lot of noise in the front end. Needless to say, I called and was told the department closed and they could not help me at the time. Closed 7:00PM and I called at 4 minutes to 7:00 and said I needed assistance right away, that I could not drive it that way.

I bought a new Kawasaki cordless drill. After a week or so, I was in my shop when the batteries exploded and I got burnt and cut up by the debris that came from this. I contacted the warranty department which said that nothing could be done about this - that all I could do is send in the stuff and they would decide what to do. Now, I'm finding out that they recalled this item but I never got anything from them for my burns or the pain from the cuts.

After 19 months, our TV went black. You could hear it but see nothing. It will not cut off with the remote or buttons on the side. You can unplug it a few times and plug it back in. The remote will work shortly, but still no picture. Sound only works sometimes. It flickers blue for a second then back to black. We can’t afford a new 32" HD TV, guess we will go without. Disgusted!

I bought an HP laptop last September, a 1-year warranty, plus a 3-year service plan. I spent extreme time getting Sam's phone to answer and was told to call the Service Plan number. I called there twice, as I needed more info. I had to go through multiple choice answers only and thought I would never get a person both times. They argued over my warranty, stating it should have cost more when I was holding the receipt in my hand reading from it.

I purchased an extended warranty on a computer purchased through Sam's Club. After about 18 months of use, the original battery no longer took a charge so I bought a Rayovac battery to replace the original one and it worked fine, popping in and out like to original. The computer died and needed a new mother board, so I sent it to the repair company through the extended warranty. I popped the aftermarket battery out and did not send it with the computer. When they returned it to me repaired, I put my aftermarket battery back in and it got stuck and would no longer eject. I sent it back again with the battery stuck and they got it out and sent it back to me. Thinking it was repaired, I popped the battery out for a few days and popped it back in and it once again got stuck. They are now blaming it on the battery and will not fix it or take responsibility for breaking the battery eject button.

On June 23, I went to Sam's Club to buy chicken breasts (fresh produce). Next day, I found out I bought chicken thighs instead of chicken breasts. I went to Sam's Club's customer service to exchange it. First lady I talked to said they can't return fresh produces. I asked for a written policy where it states it. She gets the manager instead. The manager tells me that they don't have a written policy stating that I can't return fresh produces, but I still can't return it. He also adds that they will have a loss if they accept the return because they can't resell it.

Over the last six months, I have purchased two 24-oz plastic jugs of Argitoni Parmesan Cheese and each one has spoiled long before the expiration date. The most recent one has a Use By date of 08/02/09 and is already molding.

My daughter, **, is a Sam's Club employee at Sam's Club at 4326 Stage Rd, Memphis, TN., (901) 382-6522. My daughter's purse was stolen in Arlington, TN on April 3, 2009, while picking up her child from daycare. The culprits immediately went to Sam's Club on Covington Pike on April 3, 2009, wrote and cashed a check for a $500 for a plasma television without a manager's approval. The police was notified of the robbery, took a statement from my daughter, and initiated a police report. If requested, this report can and will be provided to you. When the store manager, **, at 2150 Covington Pike Memphis, TN Store #8292 was notified by the detective handling the case, he immediately stated that the cameras were not working in the store that day, April 3, 2009. The name of the employee who received and approved the bogus check without manager's approval is **.

I went to Sam's Club as a member and ordered a set of 4 Michelin tires that they don't stock for my 2003 Toyota Camry on April 10, 2009, and paid for upfront. On April 14, 2009, I received a call at 4:10 pm that the tire set was in, was told they were not busy, and I could go in and have the set installed in about 45 minutes. I went in, paid the installation fees, and the car was driven into the bay area while I stood behind the glass window outside the service area to watch the process.

The store opened a couple of months ago. I bought Argitoni-Parmesan Cheese paying about $9. It says Keep Refrigerated. Each time in a few weeks, I spotted mold in it. This one states Use by August 1, 2009. I am returning it. All 3 times I waited in line because either they had a problem ringing my sale up or the person before me. I read the other complaints and think I will just cancel my membership.

I had a Sam's Club credit card for 9 years, used it, paid it off, used it, paid it off. Then last month, they sent me a letter and said they have lowered my credit from $500.00 to $360.00 I went online, sent my question and never got a reply! Went to Sam's Club, used my card, paid it off in 2 weeks, got the bill that said 0 balance and down to $100.00 credit. What the hell, I have had it for so long and they minus the credit instead of adding. I also have a Penney's card. The more I spend, the more my credit goes up. I just don't understand. Sam's Club gave me a no. to contact them but all it was is to get your credit report. I don't have a real no. And the people I talk to at Sam's Club keep telling me I have to wait for a letter!

My brother has a business membership with Sam's Club under the title of **. He grabbed 2 memberships, one for himself and one for our mother. Today (Feb.10, 2009), my mother and I went to this store. We had a roughly 400 dollar bill. We used her membership as we have done for the past 5 or 6 years and I pay the bill with my check card. Today they asked to see my card and I showed it to them. They refused to sell any products to me because my name did not match the membership and I did not have my own card. That business membership, as I repeat, says ** and my card says **. They said because my card does not say **, they refused to allow me to use it. They said I can go get cash but that is all. Now for 5 or 6 years, they have allowed this. So now, during a recession in our country, they choose to do this. Now they have lost a customer that is willing spend on average over 400 dollars a month. Good riddance, Sam's Club. I hope the recession tears you anew one when you treat customers this way.

I got very sick. I am 55 years old - was basically healthy. The bak lava was the only thing I ate that day that my husband had not eaten. So I assumed it was that or off some doorknob or something. I have had food poisoning before. This went soooo far beyond that. I thought I was near death. I started feeling ill that afternoon and by evening I was vomiting, diarrhea... spinning... both ends. The vomiting was so violent that I got to the point that I thought my heart would not be able to take it - one more time. (My husband and I were in opposite ends of the house and I could not even yell to him to help me... He finally just happened back there).

I have been a Sam's Club Credit Card holder for many years & other than the very high interest rate, I have been a good customer. I was in an auto accident & had an injury to a disk in my neck. I had to wait 2.5 years in order for the injury to get so bad that I was unable to work, then it took 6 months to get back into the surgeon, who promptly scheduled surgery for a month later to remove the disk & fuse the vertebrae. In those 6 months, I was so doped up that my bills all fell behind. A little over a month after the surgery, I came out of it & paid a check to all of my creditors. I then was informed that due to my absences from work that my job no longer existed (I was fired).

I had a similar experience to one reported on your website. I made an electronic payment through CheckFree for my Sam's Club membership and the check went through for $4,000 rather than $40. I've been told twice since December 3rd that a check would be mailed to me but I have yet to receive the check. My account is shot, money that does not belong to Sam's Club or GE Money bank. I am spending time to try and correct this when either Sam's Club or GE Money Bank should be taking accountability since I reported this error within days or the transaction.

My husband and I have shopped at Sam's for years and have purchased the Bakers & Chefs cottage cheese, 5-lb container and the 4-lb package of Oscar Mayer Hot dogs. We are very upset that both have been discontinued. Especially the delicious cottage cheese. It must have been a good seller. What happened?

1997 Brico King become membership of Sam's Club. We pay for membership every year. Since April 2008, we renew the membership and pay for. They moved out from Arcadia, and we never used the card again. I call them, they don't have any response. This is just like cheating. For the company it's small money, but all us, they can make easy money. We send check by mail to them. They should refund to us. I was told we need to go the another club to get the refund but the nearest club is 35 miles away. I think they should be able to send me the refund by mail and not to add the inconvenience to customer which we are not at fault of the store closure.

On a table of men's pants there were several varieties. Several signs were in place identifying the prices. One variety of pants was a men's Khaki advertised for $14.78. The others were advertised at less than $10.00. Of all of the men's pants on display in the whole isle none were over $25.00 including whole dress pants. On the table with the highest item being $14.78 were a stack of khaki's made by Polo. There was not a sign specifically pricing these. I had made an assumption that they were in the same price range as the other name-brand khaki's on the table. The sign mentioned the color being light brown, sizes as being 32-40 waist, 30-34 inseam. Exactly the same as the Polo's displayed on the table. I brought them up to the cashier to purchase with a few other small items.

My German Shepherd died on Sept 4th after being sick with Diarrhea. He was a very active dog. One day he was very fatigued, wouldn't get up to play, and then passed away within a week of the symptoms. I was confused as to why this happened, then I got a letter from Sam's Club saying that the Members Mark Pet food that I bought was being recalled for Salmonella Poisoning- Made by Mars Petcare US.

I special ordered tires from Sam's Club and was called late today and told I could have them put on as long as I showed up before 6:30. I made the special trip and when I arrived at the counter at 6:00 - the attendant told me they were booked up to the end of the night and that I would have to come back in the morning. Incredible inconvenience if you ask me - my free time is pratically nil working two jobs. The assistant store manager was totally useless mumbling some weak, wimp programmed, repeated and swiftly fading excuse of our policy is first come - first serve as I marched out of the store breathing fire.

Purchased a Danby designer 17 bottle wine cooler when received the cooler was completely broken in pieces. The pieces were not even inside the box. We contacted customer service and spoke with Christina, and we were told that as soon as Fed Ex picked up the item and returned it to them they would automatically replace it.

Purchased a HP TV from sam's club on 4/28/07 with extended warranty. HP has repaired the TV twice. Now that it's under sam's warranty their warranty do not replace lamps but they advistise if we can't fix it we will replace it they can repair but will not. It's clear that sam's has sold me a LEMON. I have to purchase the module bulb $150 and install the bulb. You tell me what purpose do the warranty serves, Who would extend a warranty and take on the responsibility of buying a part that's as costly as $150 and installing. Buyer beware do not purchase electronics from sam's and if you do extend the mgfr warranty do not purchase sam's club extended warranty.

I would like to find out what can be done about having safer shopping carts or adding a safer latch to infant car seats. I had a horrible experience on Saturday, September 9th. I went shopping to Sam's Club and had my 2 1/2 yr old sitting and right next to him was my 8mo old infant in her car seat, mounted on the shopping cart. As I was heading to my vehicle, I went over a speed bump and my infant's car seat unlatched and flew to the side of the cart hitting the ground and tumbling.

I purchased a computer on 7-3-08 from Sam's Club in Macon,GA. The computer came packaged in a box. It was taped, sealed, and appeared to be new. When I got home and took the item out of the box it had so much dust that my hands were dirty after touching the product. I went to the store 8-1-08 to speak with a manager. I was told that I could just return the computer. I let them know that customer service told me there were three computers in another store. I was told that I could not get that computer for the same price because the one I bought was on clearance; though I was never told it was a display or the last one.

I placed an order for 912 pictures to be printed and sent to me thru their website. Many e-mails sent back and forth with them and I. On 7/29/2008 I am on the phone with a sprvsr. from photo dept. and his name is Adrien. He says to me order processed, then says it wasn't, doesn't know why Mindy and Alicia sent me the info they did, and in next breath he says he is looking at info. stating my order has been completed so now says to wait until Fri. to see if I receive my pictures and if not then to call back and get a refund.

account opened 11/2006 at Sam's Club. never late. attempted to pay installment on line. payment not received. Made $100 payment when notified $35 (2 payments due)to bring account current. $100 payment not entered on credit report and account cancelled resulting in only negative entry on my "payment as agreed" catagory. These people have a auto telephone program that sounds like a solitation* call requesting "to wait for an important message". after a lengthy wait recipient is futher directed to continue to wait "for A live person". Being on my cell phone, on my dime, I disconnected. Apparently this is why my account was terminated. This is in my opinion a unfair method to do business. After many years as "paid as agreed" 1st negative entry is detrimental to my credit

I purchased forty dollars worth of gasoline for my car from this business and drove home less than two miles away while pulling into my driveway my car stalled and would not crank. After consulting with a mechanic I was informed that I have bad gas. The solution to this problem would involve draining the tank, cleaning the fuel lines and possibly replacing the spark plugs.

I purchased a 50" round glass top aluminum patio table from Sam's Club in 3/02. It spontaneously shattered this week. I purchased this table from Sam's Club. I saved the packaging spec sheet although not my receipt as the receipt probably contained grocery items so it probably was thrown away. The table was made by Shin Crest.

I always buy in bulk, and on April 2008 I brought 50 pounds of rice at $13.00 or more. Then when I went back in May 2008 the price was $25.38. I think it double more than it should be.

I am employed at Sam's Club to supplement my income. My car was damaged by a shopping cart while i was working my 8 hour shift.Pictures were taken of the damage. A few days later i asked about what I should do next they stated they did not know what I was talking about and had no pictures of my car but would check on it. Then the manager refused to submit my claim, said they were not going to pay etc. I contacted a man in AR and he had the manager submit the claim. It was of course denied.

I purchased a Wii and the one that was given to me upon purchase was defective and knowingly restocked and sold by Sam's Club. I got it home and, of course, it did not work. I called to make sure that there were other Wii consoles in stock for exchange.

I purchased a 50 Aluminum Patio Table which will be 2 years old in July for daughters outdoor wedding shower & the glass shattered in a million of pieces. I thought it was something I had maybe had done but after reading about these tables exploding I guess not. For the life of me I had no idea what had caused it to explode. I have another 42 table in perfect condition I think, I hope that is not going to happen as well as it was purchased at the same time. I am furious that no one explained to the consumer that this was likely to happen to them.

On Saturday, the 29th of March we took our Dodge into Sams Club in Marion, IL to put new tires on it. When we went out to the area to pick our truck up, we were told there had been a little problem. The young man who pulled it into the bay smoked our clutch. The man on duty in the tire department, Glen, had the manager on duty at the store, Brian, come out and we were told they would be responsible for replacing our clutch. Brian even went so far as to tell us if it couldnt be replaced in time they would rent us a truck so we could fulfill a contract for an engagement we had. We have a chuckwagon, and do a western history show. We had to leave for Indianapolis the following the Weds.

While visiting Sam's club, in Rapid City, SD, I stopped by the cafe and the lady that served me had a hateful attitude. As if she didn't want to be there or as if she was angry about having to take an order.

We purchased 4 Goodyear Wranglers in 2006 from Sam's Club (Hagerstown, Md.). We noticed the rear right tire low, on 03/09/08. I put air in the tire, and could hear it leaking out, but could not find it. I jacked up the vehicle, soaped the entire tire after putting air in again, and searched every inch, until I found 2 cracks on the inside sidewall. We took this tire back to Sam's on 03/14/08, and were told because we did not keep our Sam's club membership active, they couldn't replace or repair the tire. I repeatedly pointed out, in THEIR Club rules, that that only pertained to rotations, Road Service, not Manufacturers defects.

Our Brittany Collection Gazebo Patio cover did not hold up and the canvas cover is in shreds. I was told by Sam's Club, where I had purchased the gazebo, to call JRA Furniture, but found out they are in bankruptcy. Sam's does not know where else the parts might be for sale. Does anyone know where I can get a 12x12 replacement canvas canopy for this? Some company must be making replacement parts right?

I always get my prints made at Sam's Club. On 9/18/07 I took in my digital pics of our new grandbaby. I had to put them in twice to the machine. The second time it took, and I got a pickup slip. I went in the next day to get them and they weren't done. She couldn't even find them. They still hadn't been sent to the printer. They were there though. To this day they still are not done. I thought I could count on Sam's. I heard they have a new system. Well, it stinks.

I had to put my 11 month old puppy down after she suffered acute renal failure after eating dog treats purchased at these 3 stores. The treats were chicken jerky treats which were made in China. Although Walmart has pulled one brand of this product from their shelves, the product is being sold under a different label and I purchased packages to be tested after I heard that Walmart had quietly removed this same product which proved lethal to at least one dog. It is clear to the naked eye that there is something growing in the package and it still has a year before the expiration date expires the product.

Sam's Club Discover credit services practice what I would call dishonest business practices in order to increase revenue. I unknowingly signed up for the plus business card (extra $65) in order to collect a small 2% on my purchases. For the first 6 or 7 months, it worked out fine. I paid my bill IN FULL each month and collected rewards.

It is usable

I had the winning bid on a Taylor 5pc Game Table set. I received an email from Sam's Club confirming my winning bid and informing me that my item would be shipped out in 24 hours. Two hour later I received another email from Sam's Club informing me that my order had to be cancelled due to unavailability. I believe the order was cancelled because I won the auction with a low bid! Their customer service operators lied to me and said it was damaged and they could not send it because there were no more left in their inventory.

filled a prescription yesterday at 1:25pm. noon today got aroung to opening the prescription. There was wupposed to be 60 pills in the bottle as per prescription. The bottle looked small so I opened it and counted and found that there was only 39 pills in it. I called the Pharmaciast and she told me it was impossible for them to make a mistake because she counted the pills and the other pharmacist recounted them. I told her that she had stapled the bag closed and I just opened it and found they were 21 pills short. she said there was nothing she could do. I got her supervisor's name and will call him but I don't expect this to do any good.

The camera is good. The software is awful. I cannot burn the videos to disc ....so basically it's a throw away camera. No help on the help line.

Sam's Club has initiated a new policy regarding assessing finance charges on the Sam's Charge Card. We have the following complaints:

I have purchased Sam's Choice Purified Drinking Water for several years. Approximately, three weeks ago, I had a bottle that had a film and bubbles in it. I had opened it and drink half of it. Several hours later, I picked it up to finish and it was discolored. After shaking it there were bubbles in it. I threw it away and thought nothing more about it. Last week, it happened again.

I purchased a "new" Cuisinart CPM-800 popcorn maker sold as "new" by Sam's Club. When I opened the item to inspect it, it appeared in "used" but good condition (scratches on the bowl, heat-induced discoloration on the heating element), but the packaging was clearly done properly and "factory fresh" with plug cover, twisty tie on the cord and stickers on the item. I returned the item complaining it was "used" and they allowed an even exchange. I brought the second CPM-800 home only to find the same thing: factory-sealed packaging but this time there were bigger scratches and POPCORN OIL RESIDUE on the bowl!

I have over $1K of damages to my car. Sam's club is denying that the water came from their fuel.