Sam's Club Reviews

The general manager ended by saying there was nothing he could do. I bought this computer for my family and expected it to be new, as it was in a taped box. The computer looks very used. There are hundreds of fingerprints all over the screen. The entire computer is just completely FILTHY! I was led to believe the computer was new!

I advised him not willing to wait another 1-2 weeks for my money and info showing from e-mail received from them my pictures were never processed and will not be sent to me unless I reorder them. Adrien making up all types of stories and to me absolutely sounds clueless as to what actually happened here. He is now telling me no more than 500 pictures will be sent at a time.

THERE IS NOWHERE AT ALL THAT TELLS YOU THAT WHILE ORDERING PICTURES OR PAYING FOR THEM! THEY TAKE YOUR MONEY EXPECTING NOT TO FULFILL THE ORDER RIGHT FROM THE START. You don't get this info. unless you go looking for it; And who actually knows to go looking for this info? Adrien says they get order then it is sent to Fuji for processing and is sent out directly from Fuji.

Adrien says not going to immediately give me back my money, nobody else there to speak with and will take 5 business days for me to get my money. I told him this is unacceptable and to get me someone on the phone who will get me my money by the end of business today. I advised 3 weeks ago placed order and they have had my money since then and now they continue to keep my money and not render services paid for and now I can not even get services elsewhere because they continue to hold my money.

I called back on another line and got a man who says he is supervisor of member services named Joe. Joe says not a problem and can get me my money by the end of the day. He says for me to tell the other supervisor to call my bank and make sure that funds have been paid to them for them in turn (sams club/walmart, sprvsr of Adrien) to go ahead and refund my account today with the bank as I paid by a visa debit card. Joe puts me on hold for about 3 minutes then comes back and says their system is down and can not get me my refund today. He says to send me out a check via fed ex would take longer because it has to go thru many steps before a check is written for refund and they are not burdened with the added expense of sending out Fed Ex.

He says they do not send Western Union either as I request to have MY money sent back to me after being held up at that point for 1 month. I told him this is a disgrace and this is the most poor customer service I have ever dealt with! Joe the supervisor from member service hung up on me after continue to apologize and I told him to stick his apologies and just get me back my money TODAY! He hung up on me. Adrien from photo department never came back to phone. I called back and spoke with a man by the name of Mark who tells me a request has been put in to have my money sent back to me and will take 2-3 business days. He gives a confirmation number. We'll see!

I am an elderly women on a fixed income who can't afford the gas at these prices and now I don't have a car to drive to the doctors or the store. The manager at the store was no help. I always purchase gas at this location and have the reciepts to prove it.

The damage is forty dollars worth of gas and the repair cost associated with the repair of my vehicle wich I can't afford.

I filed in small claims court they had a lawyer, the store manager, and an office worker and I lost as I was unable to cite a case where Wal Mart would be liable for damage to an employees car and that well whether or not you are shopping or an employee if you go where shopping carts are provided it is the risk you take and they are not liable.

Much to my surprise the supervisor informed me that this particular Wii should have never been sold. I asked her if it were possible for her to hold a Wii for me since they made a mistake and she said no-first come first serve. I attempted to explain that I was first since I had already the Wii but was given defective merchandise. Sam's Club would not do anything to accomodate the mistake they had made and the supervisor was extremely rude, loud and lurid. If anyone is out there-Please take your money elsewhere!

I do not want any damages-I just want people to know that Sam's Club does not respect its members and its management definitely leaves something to be desired.

The chips or pieces flew into the pool, patio & deck. No one was hurt but I am still vacumning pieces up from the patio as we speak before we open up the pool for the summer.

We had them make a notation on our receipt that they were responsible for the clutch being smoked. When we went back into the store on Monday to find out how they wanted to handle the problem with the clutch, we were told by the manager on duty, Calvin, that it was out of their hands. They had turned it over to their claims/insurance. We were given the claim number, etc.

We contacted the claims department and were told that we probably had messed the clutch up before we took it to them to have the tires put on and were just trying to get a new clutch out of it. We explained to them that without that truck we could not make a living, and we took very good care of it.

Even though we have a note from their tire department stating that one of their people smoked the clutch, our claim has been refused. If it wasnt for the good people at the Dodge dealership in Herrin we would have had no way to fulfill a contract we had at a big horse show in Indianapolis this past weekend. They were willing to put the new clutch in and wait for payment until we returned from the horse show. Of course, we end up with no profit from the horse show, as the money has to go to repaying the Dodge dealership for the clutch that someone at Sams Club is responsible for messing up.

I think its a shame that Sams is going to get away with this because we do not have the finances to fight them. It doesnt matter to them that we spent several sleepless nights and dealt with constant headaches wondering how we were going to fulfill our contract to the people who had hired us. We didnt ask them for money, we just asked that they take responsibility for replacing a clutch that could cause us major problems on the highway. A clutch that the people who work for them admitted they had messed up. We would appreciate any help you could give us in resolving this matter.

I was just uncomfortable with treatment of service.

We had to argue with service people, and Manager for an hour and a half, to get this resolved. We finally got the tire replaced, but not until after their continued attempts to side-step the issue just kept getting further under our skin, and we weren't taking no for an answer. After which, another technician told us, that they get A LOT of Goodyears back because of cracks/splits in the sidewalls, like ours, with not a lot of miles on them. This is the same tech. who, when he heard the issue, told the manager that the tire was defective. I feel, for safety reasons involving countless drivers on these tires, Goodyear needs to come clean, and go public with this ongoing safety concern, before someone ends up in a fatal accident from this condition. My wife often drives this vehicle, at highway speeds, and could have easily been in an accident due to this. Someone needs to put Goodyear in the Hot Seat over this condition that affects a lot of THEIR tires!

We lost an hour and a half of our time arguing with Service manager and Dept. manager about this, as well as the time to replace the tire, plus travel time back and forth. Also, it took an hour to find the leak and get the flat tire off, and a half hour to change it back afterwards, all due to their faulty product. Not to mention, the unnecessary stress and aggravation associated with dealing with Sam's club personnel over the obvious defect in the tire, to which they kept trying to overlook.

NO Pics to show family of big event.

About 7 months after signing up, they began sending bills with late fees and finance charges. I contacted them (which by the way is an incredible ordeal over the telephone-menu after menu after menu and on hold for literally hours) to inquire about their grace period for payments, and they said if I were concerned about late payments, I should just take the bill and pay directly at Sam's Club.

The problem is, I was sending my payments in AT LEAST 7 business days ahead (they had shortened the grace period to 21 days which equates to about 3-4 business days to review the bill prior to paying to get it out in time) and still receiving late fees.

I checked the postmark dates and I was sending payments the NEXT or even the SAME DAY as the bill was received and still received late fees and finance charges.

After 3 successive times, I cancelled the card. I have about 5 various cc's and all are paid the same way. the only cc I had trouble with in the past was interestingly enough, Sam's club credit-

they assured me I would get my check for the rewards. The last month, they tried to charge me ANOTHER $29 late fee and interest, even though it was paid AT SAM'S CLUB, ON TIME, IN FULL. Not to mention, they didn't send my check.

So, do I recommend these guys? NO. do whatever you can to get as far away from this company as possible. They probably have a contract with Sam's because they give a much better break on % charged to Sam's on purchases. They can do this because they charge you-- in the end.

1. the information is very hard to understand (and both my husband and I have PhDs!).

2. Finance charges of each day are based on the previous day's balance which includes finance charges for the previous day. Thus finance charges are being paid on finance charges.

3. The bill is sent at the middle of the month (not much money left).

4. The bill is due 12 days after receipt, but want it mailed 7 days prior to the due date, leaving the consumer 5 days to mail the letter. These tactics are more likely to lead to assessment of finance charges due to late payment.

This time I took it to Walmart where I purchased it and they said call the number on the bottle. I did and gave a report. The numbers were 0104077004HF2002 and the bottom number is 1238BESSTBY01/2009. The best I can read them. I reported that bottle to your representative. Now tonight, I found another bottle that has done the same thing.