Sam's Club Reviews

My wife and I were in Sam's Club picking up a few items before we went home and I had picked up a 30 pack of beer. When we got to the check out my wife used her member's card and was going to pay for the items. The young man named Zach asked for her ID. She had left it in the car and he wouldn't do the purchase so I told him to go ahead and cancel the purchase and I'll go ahead and purchase the items. He refused me as well stating that couldn't buy the items either. I'm 51 years old and have served my country in the service for several years and this kid's refusal to serve me and the disrespectful attitude to me was completely inexcusable for me. When I looked at his name tag and spoke his name before I went to the service desk he tried to cover it up with his hand. I finally got to see and speak to management at the service desk, which they did just what I suggest for this young kid should have done to begin with.

Ordered from Sam's Club. Jantt Trucking scheduled delivery for Monday. They cancelled right before 4 hour window. No explanation. After I called multiple times, they rescheduled for Tuesday. Then didn't show. Or answer messages. Or return calls. I have now taken two days off and still have no clue where my furniture went or when it will be delivered. Not only is the company incompetent, but their customer service is flat out rude. I am cancelling my order with Sam's and ordering elsewhere. Not only should Jantt's Trucking be out of business, but Sam's should be embarrassed for subcontracting with them.

My husband and I ordered patio furniture set in mid August, and received a confirmation email that my order would be delivered BY September 5th. Today is October 7, and we still have NOT received our patio furniture. I have repeatedly called the delivery service company, MXD Group in Avon, MA who told me they have not received it yet and that's all they can tell me. Despite repeated attempts and lengthy phone holds and conversations asking to please call me back with an estimated delivery date, no luck!!!

We purchased a $360 prescription and realized it was double ordered and WAY more than we could afford. We attempted to return it the following morning and were refused. The pharmacist (same one from the previous evening) seemed to have a chip on his shoulder and lacking people skills. Goodbye Sams Clunk! Never again!

I needed to replace two RV Marine batteries on my Motor Home coach. The ones I had were also purchased @ this location approx. 3 yrs. ago. After locating the appropriate ones I talked to Anthony (MIT) in customer service and told him I'd like to have the old ones physically disconnected and removed. Then the new ones need to be installed and connected. He understood and did not as much as hesitate, instead taking it upon himself to provide exceptional service. The kind of service people crave but regrettably don't get. Anthony is an asset to your organization. He put me at ease with the way he took care of this. Not only would I give him five stars for a rating but would happily hand him the Sun and the Moon as well. Please understand I did this review entirely on my own volition. In fact this is the first time I ran into him, but it won't be the last. We will seek him out when we need help and the service he deems fit to provide. Thanks a bunch Anthony. Good luck to you in all your aspirations going ahead!

I have been a customer of Sam's club for many years and have had no issues with the store itself, However several months ago I applied for my Sam's Club Discover card and was using it frequently especially at their gas pump. Sam's Club decided to change their credit card from discover to Mastercard for reasons I don't know but when I went online to make my payment it would not accept it because my account number was still a discover card. I made several attempts and emailed customer service and called them on the phone twice I was disconnected when the automated machine tried to transfer me to a real person, once I finally got a hold of a real person they told me my payment was due 38 minutes ago so I would be charged a $35.00 late fee. This of course I disagreed with but the operator ensured me this was policy and nothing they could do about it.

Terrible experience Sam’s Club - so ghetto music blasting last Sunday September 28th, 2014 in Evanston Illinois Sam’s Club. They had WGCI radio station on. Doesn't feel like welcoming store anymore and cashiers are terrible - no smile, no greetings, very bad.

We ordered Bunk Beds at Sam's Club from their Labor Day promotional sale, and paid for it upfront on our credit card. Delivery was confirmed for Saturday of 20-Sep. Saturday has come and gone, and no delivery. Review of the order status on Sam’s Club website revealed that MXD has received our item at their logistics holding facility in Houston on 10-Sep. We called MXD on 20-Sep to get status, left them a VM, but no one called back within their "we will call you back in 2 hours" voice prompts. So, we wrote an email to SamsClub.com and they asked us to keep calling MXD.

We became new member at sam's and wanted to try their pizza. We saw they had few different kinds of pizza so I request a veggie pizza. Employee there told me they don't have a veggie pizza. I ask them if they can make one without meat in it as there was one there with veggies & meat. He refuse to do that. I am never eat at sam's club anymore as they do not want to accommodate me.

I ordered a patio furniture set in mid August, and received a confirmation email that my order would be delivered BY September 10th. Well, it's September 15, and I still have NOT received my item. I called the delivery service company, MXD Group in Avon, MA who told me the item will not be delivered to me until September 26th. Apparently, my location is considered "REMOTE" because I live a mere 1 hour away from the company.

A few weeks ago my husband purchased new tires for my vehicle. Approx. 3 weeks later, (while hubby was overseas), my car started to make a god-awful noise.. like a major flat tire. I checked it and no flat tire but the sound was still there. I called our local mechanic to check it out. In the meantime, I Googled "my car sounds like it has a flat tire but doesn't"...and an obscure reference on one of the blogs mentioned having loose lug nuts. The night I was to take my car to the mechanic, I checked the lug nuts.. and found 4 loose lug nuts on the front driver's side tire.. They were so loose I could remove them completely with my fingers. I got the vehicle to the mechanics and he was astounded at the loose lug nuts. I also had him recheck the balance and alignment since if Sam's Club mechanics couldn't tighten lug nuts I wasn't sure what else they didn't do.

This sad saga begins with a steel belt that separated on a 12-year-old radial tire when I was driving 70 mph on the interstate. The tire didn't blow, but the entire car began shaking, like something was out-of-round. I was only a few miles from home, so I drove straight to my mechanic who was still at his garage on a Saturday afternoon. He drove the car and then put it on a lift and pulled off my tires. We discovered one of them was misshapen and the tire wobbled badly when it rolled by itself. He said it was not safe to drive and that I should go buy some tires the next day. He offered to sell me some but told me I could buy them for less at Sam's Club. I have been going to this mechanic for over four years. He is honest, his prices have been fair, and he has given me a free loaner whenever my car was going to take more than a day to repair.

I have purchased several pieces of jewelry over the years from both sam's club locations. I have never been treated so rudely and unconcerned in my entire life. There were several items purchased over the last two years, where as I have not worn many pieces. When I decided to finally wear a crystal cross necklace I noticed that it had turned black. When I realized that I owned other items made by the LOVE EARTH line, I decided to bring all those pieces back. I was informed that someone would contact me on Tuesday. It is now Thursday. I have not received any result in this matter. WHAT am I to do with this jewelry that I can do nothing with?

Delivery date of 8/22, finally ship by seko, delivery date of 8/25, now with total logistics. They do not make regular runs to my town so they have to coordinate it with a run. It could be later on this week or next week before they get it to me.

I love the fact that Sam's has click-n-pull on-line ordering. It really helps a lot because when I shop at Sam's it's only work related and I can just place my order on-line and then go and pick it up the next day. It used to be an easier process by going to the front of the store and looking for your cart. Now you must wait in line at customer service and then they call someone from the very back of the store up. Then that person goes all the way back to the back of the store to try and pull my order. All of what used to take less then 3 min, now takes about 15-30 depending on how busy customer service is. Also, a lot of the popular items seem to never be in stock. If it is a popular item then have more in stock. It's ridiculous especially if while shopping it says "in stock" and 2 hours later I get an email saying item is no longer in stock and that my credit card will be refunded back.

I need to renew my business membership and cancel my daughter-in-law as she is in India for the next year. When I tried to do this online, I was informed that I had to visit a local Sam's Club to accomplish this. I cannot imagine the reason and neither could the customer rep I called about this. All that this is going to do is keep me from renewing until I have the time to go to a Sam's Club. As a bonus when I renew, I will take my wife off and replace her with my daughter and then remove my daughter-in-law. The end result will be $90.00 less for Sam's Club each year. Sam would be rolling over in his grave if he knew this was how the new regime thinks.

I ordered a 60" flat screen tv. The tv was delivered and damaged. It was picked up the next day by Fedex. I went back and forth with Sam's Club for over a month regarding the tv. They kept telling me that it was either on backorder, or that there was a computer glitch. I told them that I work in IT... and that was no way possible with such a big company. They finally cancelled my order and told me to reorder a tv and they would give it to me for $800 flat for my inconvenience. Of course, I had to pay full price & wait on a refund. I have yet to receive the refund.

I have been a Sam's Club member for almost 20 years and a discover card member since 2000. I pay for the plus membership to get the 2% cash back. After talking to 6 different persons and ending up on a female manager, I was finally able to plead my case that the switch to the new card is punitive because I am a larger purchaser and get a substantial amount of money back every February. I told her that I didn't fit the average Sam's Club profile but wasn't exceptional either. I explained that when some people find out that it is costing their customers like me $500 or more to shop at Sam's they will likely lose business from their very best customers. I told the manager that the policy change is akin to a redistributive policy and it would force me to use another card like the Fidelity Amex which would also give me no reason to go to Sam's club because Costco is so much closer to drive.

June 19, I bid on an item, won, got an email confirmation of winning with the total amt with shipping, taxes etc. About a week later, I went to check if I got this item as I was worried it was lost in transition. I called the member services # and talked to several agents, finally got the supervisor, who told me after all the explanations of my problem, that they did not know about any auction site for Sam's Club. They sent me to an escalation supervisor, who did auction site information. Since then, I've emailed and talked to several agents, Aiesha, who promised me that I would receive an email for a private bid.

I ordered a 60-inch TV from Sam's Club online. My charge card was hit for $960. Of course. Damaged TV arrived in about 4 days and was sent back the next day by FedEx. Over the next month and a half, I spoke to 14 different employees trying to see where the replacement TV was. I was continuously told that it was stuck in processing or out of stock or I would get call back. After being a member since 1996, I cancelled my membership. To add insult to injury, I had to call back to try to get a refund. Sam's said they would have to research to determine if I were due a refund. I will never do business with them again and will go out of my way to make certain all my Facebook friends know about their bad business practices. No threat, just a statement of facts.

On July 8th, 2014 my Wife and I went Grocery Shopping at the Sam's Club located on Beach Blvd. in Jacksonville, Florida. We noticed that the Store had no safe handling Bags or Gloves anywhere for picking up Packaged Meats in the Meat Department. Also, there were many packages that were open and not being taken off of the floor. They were allowed to just cross contaminate with other items and Customers. It would have been nice if there was a Hand Sanitizing Station. But there was none. The worst thing though is that there were little coiled up white worms in the Sockeye Salmon Fillets that were on display for purchase. I had alerted the meat workers and they were reluctant to address the problem. One worker who was "in charge" appeared to just walk away after I told him. When proceeding to checkout we were again dismayed when the workers ushered us into self-checkout lanes where we had to do all the scanning ourselves. The machine would not process our transaction and we almost had to do it all over again.

I live 50 miles away from the Fort Wayne Indiana Sam's Club, so round trip it is 100 miles. I went in on a Saturday to pick up glasses I ordered from Sam's Optical and the person in the optical department went home sick and there wasn't anyone else that could help so they told me to come back on Sunday. I came back in on Sunday and was told that the optical associate was still sick. So I ask to speak to a manager. I talked to the manager which had no clue what he was talking about and was very rude.

I took my car in to get my tires replaced and felt that the service was very poor. The employees seemed very indifferent to me being there and they appeared to look right through me. I never saw a smile or any interest in the questions I asked them. They behaved as though waiting on me was a distraction. There was usually no one at the service desk when I arrived in auto department and I would have to go find someone to wait on me. I had questions about my new tires while the work was being done and was ignored by the staff in my attempt to get answers to these questions.

I ordered merchandise from Sam's Club over a month ago for which it charged me $900. It was unable to deliver the merchandise because, it says, it is waiting on its "third-party vendor" to give it a refund. But why should my refund of $900 be held up indefinitely waiting on Sam's Club's refund? It is equivalent to saying that if order a car from my local GM dealership, for which I am billed in full, I can't get a refund for a car GM can't deliver until my local dealership gets a refund from GM. I didn't place my order with Sam's Club's "third-party vendor." I placed my order with Sam's Club and should receive refund from Sam's Club. Well, the lesson is "Don't business with Sam's Club."

I purchased a TV from Sam's in 2011 with 5 year extended warranty. TV started to act up over 5 months ago. Called for service, took a month to come out and it was not fixed. Called again with not return calls for months. Finally got hold of them three weeks ago and set up appointment for 16th June 2014. They finally came out on the 23rd of June 2014 week later. Spent over two hours and now TV is worse than when they came in to fix. Will not show anything on screen and remote still does not work.

I ordered a New Haier 9CF. Chest freezer from Sams Club.com. The freezer had free shipping, I thought this was a good deal. Nowhere when ordering did it say who was the carrier was and from where it was shipped. I live in Tennessee and assumed the freezer was going to be a local ship. Come to find out the freezer was being shipped FedEx from California! Delivery date was going to be on a Thursday. I took off that day, I was called saying the delivery was going to be on that Wednesday instead. I could not get off to be there for delivery.

2 weeks back on 06/01/14 around 5 PM I was in the Sam's Club doing my regular groceries. NBA shirt were on display and being a Miami fan I picked 1 t-shirt. Long line at Cash register and standing for my turn. My cart was pre scanned for items due to the long line and I was instructed that t-shirt cannot be pre scanned and I need to scan it at the register. On my turn scanned the t-shirt again after multiple tries due to some issue at the register. Paid and receipt was marked at the gate and I was out from the store. Just brushed off the grumpiness of the employee at the register - thinking she must have had a long day.

Just left Sam's Club in Midland Texas. Bought $300.00 plus in groceries. One of the items I bought to check out was a chair in the back of the store on clearance. Chair had been used - very obvious and was marked at $20.00. When I was checking out cashier said not correct price. Made me wait 25 min and finally (after several reminders) brought me a price of a BRAND NEW chair. I asked to speak to manager, (name) Sterling. He never came, even after 6 calls. I went looking for him. Very, Very rude! When I asked why he wouldn't come talk to me, he said he was too busy with other customers. I explained and he said pay full price or don't. I'm too busy to talk about this. I left WITHOUT the chair and he lost a very good customer today.

I have been getting my Rx at SAM's for years!!!! I put a complaint on the pharmacy employee Stell. First complaint, I noticed when I picked up my Rx it had the wrong Dr's name. So I called Stella to let her know. She apologize and said it was the new employee and it would not happened again..... Ok. Next month picked up my Rx and same thing, wrong doctor's name on bottle, so I called her to inform her. She got really rude and said stop calling with all this drama.

I went shopping for items and cigarettes. I always go to Costco first but have to go to Sam's because Costco doesn't sell cigars. So I was there making a line in front of me two full flatbeds. An hour later, I give the cashier my order. When he swipes the card, turns out my cigarette license is expired. I had bought cigarettes last week and no one advise me of my license expiring in a couple of days. Call the manager in charge and like usual they never ever resolve any problem or issue you might have. She just said without asking me first, that the cashier should've told me that my license was about to expired with an attitude... Very, very poor customer service....

I, too, had a similar experience with cart damage in the Sam's parking lot but with a much better outcome. Returning to my vehicle, found cart damage, went in to complain. Talked to a Manager who stated they would watch video and get back to me within 48 hours. To my surprise, they did exactly that. It was another customer that backed into my car, not cart damage. I did have to file a police report, police did their investigation and located the car that hit mine. Turned out to be an underage driver, practicing driving, while his parents were shopping in Sam's.

They stand behind you like you don't know what you're doing. Very uncomfortable.

We had an incredibly rude cashier who would not stop talking to his associates, acknowledge our presence or even notice when we were handing him cash to pay for our order. When we did finally get his attention, he twirled in the middle of the floor and yelled for his AM to ring us out as though we were the insulting, offensive ones. Our money is green and it spends anywhere. We refuse to pay a salary of some sniveling, entitled brat who cannot provide adequate salutations and good customer service! SAVE YOURSELVES --- GO TO COSTCO!

I bought/ bid on some items from SAM's auction site. Instead of sending the bill to my address, they changed it to an office. I want billing to be my home; where I had packages delivered. I have ALWAYS paid on time and have received my bill at home. I tried the phone 5/27 4:05pm and waited 15 min. I hung up and went to E-mail, they have refused to bill me at my home. I sent 5 E-mails; they have not changed my address. I HAVE TRIED TO BE PATIENT BUT CAN NOT PAY WITHOUT MY BILLING. So keep proof, that you contacted SAMs; you will need it to prove your case. Now all you can do is count on consumer affairs to save the day but they will know, I tried to pay my bill weeks ago. I AM VERY DISSAPOINTED WITH SAM's!

Was tired of having to bring enough cash and of course VISA is not allowed. Applied for Discover Card and received it with no problem, but that is when the nightmare started. I cannot explain nor can anyone at Sam's or Discover, but since my wife was the primary on our membership and I applied for the credit card, it has caused a major confusion with Sam's and Discover. My wife had to go to customer service to get her Discover card which took over an hour to get thru the process. After doing so they apparently voided my card, so when I returned the next time to purchase, I could not do so. Stood in line and finally got a TEMPORARY Discover and membership card [an hour later] until the new cards come in the mail. Asked customer service if this will affect my wife's Discover and membership and they could not answer. Sure bet that this is not over, but will be when I cancel membership.

For some reason, we have not been receiving any of our Sam's Club Credit statements since we moved back in August 2013. Normally, I go online and make a payment or pay in the store. However, since we moved and aren't near a store, it's easier to pay online. Now, when I go in and try to create a new password, their system doesn't allow me to do this as it cuts off where you'd hit enter. So, I called the toll free # to see if we could start getting paper invoices again (I thought I might have signed up for electronic statements rather than paper statements). I was told that we have never been sent electronic statements and that they have always been paper.

I always thought that sole purpose of the business is to bring business and make money. I have never seen a business that is not customer oriented, but that's a place. As I entered the store with my friends, they wouldn't let them in, simply because they weren't members. Even if these people were considering to join SAMs Club, how can they possibly do it after such a horrible experience at the entrance and without being able to check what's going on inside? Even though they do offer some discounts on product, but you have to buy in bulk which will not work if you have a small family. Also, the lines are long, you waste a lot of time waiting. And you have to pass additional screening by another employee at the exit who counts how many items you bought and how many you have in your cart. Would never renew my membership or recommend it to anybody!!!!

I ordered flowers from Sam's Club for my mother-in-law 3 days in advance for Mother's Day. They are supposed to be delivered Friday. Guess what, it was not delivered Friday. I called Saturday morning to check why it was not delivered. They do not know and will make sure it will be delivered Monday. I told them I do not need them Monday. It has to be delivered today or tomorrow. I don't care if you have to pick up weeds on the road, it has to be delivered. They did not even try to do anything about it. How can a small consumer like me fight this a corporate giant? They did not even tried to do anything about it. At this point, no apology is acceptable. I am pissed BIG TIME!

I placed an online order in early April and was contacted by the shipper the following week, Starck Van Lines, who was in possession of my merchandise and wanted to schedule delivery, which I scheduled for the next week. I received a phone call the week of the scheduled delivery from Stark that one of the 2 'pieces' to my order was suddenly missing and they needed 3 business days to investigate. I wanted the piece that they didn't misplace delivered but they said that they needed to make the "full delivery". It was a time-sensitive issue so I talked to a Kourtney ** at Sam's who located the item in a store near me and gave me the option to cancel the online order, credit my account and then I would have to go and pick up the almost 300 lb item (which is why I opted for the 'free' delivery!). I opted to pick it up since we have a truck and several strong boys, and needed it for a party.

I bought 4 tires from Sam's club with a 60,000 mile warranty, rotated and balance as they were supposed to. My car was making loud sounds coming from the tires the faster I went. I went into Sam's to have them balanced/rotated & they promised the sound would stop.. Lo and behold the noise was still there. So I took my Honda pilot to the shop to see if maybe something else was wrong.. Nope they told me it was the tires & to go back to where I purchased them.

Sam's Club is membership based. Most of the complaints come from non-members. Follow the policies and rules and things would be a lot less stressful for you and the employees. The membership is to be used by the card holder only. You are allowed to bring guests with you to tour the store, but only the member that has paid for the membership is allowed to buy merchandise. The return policy is simple and using common sense goes a long way. 30 days with a receipt on electronics, 90 days on general merchandise. Extended warranties need to be registered ASAP, not when the item breaks. When you return rotten disgusting food that you did not store or freeze properly, accept responsibility for your mistake.

I ordered Green Mountain Hazelnut Coffee from Sams.com on 4/1/14. They took the money from my account on 4/2/14. They sent me an email with the order # as well as the FedEx Tracking #. I never received it. I contacted FedEx and they said they never received it. I contacted Sam's on 4/13/14 and they told me that they would take my info and call me back within 24-48 hrs. No call. Called again today, 4/16/14, and all they could do is cancel the order and I might get my refund back within 7-10 business days. Thankfully they only had $41 of my money and not $1000. They were unable to find the problem and suggested I cancel the order and reorder. I cancelled and reordered with Amazon! Poor service.

Purchased a replacement plan extended warranty for the TMax 9" Tablet. About 90 days goes by and the internal memory fails and wipes out all the apps on the device. Returned to Sam's Club and they referred me to the number on the warranty plan. Called the number and was put on hold with a message that refers me to the website for faster service. Go to the site and register the product and it gives me the number for the manufacturer. Call the Apex number and it puts me on hold for nearly an hour and I email the Sam's contract warranty with my letter dissatisfaction.

Do not waste your time buying tires from Sam's Club. You might think you are getting a great deal but they will sell you discontinued junk, install them incorrectly, balance them incorrectly, and will then refuse to do any of the after sale services they promise. All you will get is screwed!!

Fast to sell/ slow and RUDE to service! Southaven, MS - Bought 4 new tires from an eager attendant in September but have already had to take in for flat repair where I was told they couldn't get to it. I would have to bring it back another day, oh but hey they offered to let me use their air compressor! Really! Well I have my own air compressor which is how I got it there! I take it back the next day where it took me over two ours for them to fix, geez! Then a few weeks later, I notice a big gash in the side of my tire. My wife swaps vehicles and takes it in to nothing but rudeness! She had to wait over 3 hours, part of which the tire attendants were unloading a truck!

For Christmas, my wife bought her sister a SAM'S Club membership off line. The first of the year my wife's sister and kids went to our local SAM'S Club with her new membership card and was told the card wasn't any good and ask her where she got the card with attitude like she was behind some kind of scam. After the disrespect from the SAM'S Club management team, they told her if she wanted the cart that she spent 30 minutes filling she would have to purchase a "good" membership card. So she did and was told if she can prove it was purchased with a receipt now remember it was a gift so now she's forced to call us the ones who purchased the gift in the first place. We did have a receipt (a copy that we had to get from off line).

I paid my Sam's credit card at the Sam's in Auburn, WA on Feb 22, 2014. The balance was paid in full. I later receive a call from the credit card company saying I need to make a payment. I say I did pay this in full. They have no record. I have check receipt and copy from bank that Sam's took the money. I have tried for weeks to get this corrected. No one will do anything but blame the other one. I'm getting nowhere with Sam's Club or credit card GE credit. This is wrong. Someone took my money and won't credit account. I have gave everyone, Sam's, GE Credit, copies of the receipt check and statement. Still no one will fix.

On March 15, 2014 @ 8:12 pm, I got an email from my PayPal account stating that my card had been used at the Riverside store #6378 for the amount of $99.45. Minutes after that, PayPal called me to notify me that several other mysterious purchases had been attempted but declined. Only this one went through. Oddly enough... when this purchase was made... I was in a MRI machine! I called this store trying to get help with this situation and they REFUSED to even consider helping me! They said that they "could not track the transaction by the credit card number. Only the member number"! I was appalled because I don't even have a Sam's Club card and yet they accepted my credit card obviously without ID because I was not there! So while they COULD have helped me catch these people... they would not!!! It is 2014!!! Every other store I know can track a credit card # AND pull the camera on the register it was used on! I mean... Thanks to PayPal... I even had the transaction approval code... but NO... Sam's Club refused to help! But they are obviously not above accepting stolen credit cards!!!

Every time I go to SAM's, they always speak Spanish as if I don't speak English. Does anyone else have a problem with a store on the USA not having many English speakers or what? They also have a problem with produce that is less than fresh and yogurt that is bad. Three SAM's clubs and they all have different prices for gas in this town. I'm going to Costco.

I applied online for a SAM'S membership. Now I have 12 charges for it on my checking acct. I am now overdrawn. I was told it would take days to correct and then I would be sent a check. This will not help my checking acct or the overdraft charges I will receive. I talked to a supervisor who tried to tell me it was my fault. I did not apply 12 times. I am very sick right now and emotional. I swore at her (which I normally would never do) and she hung up on me. It's a nightmare and I am so upset all I can do is cry. Wish I could tell an exec about this!! This is making my illness worse.

It's the second time in a row that this happen: In December I bought a piece of salmon without really checking the expiration date but based mainly in the exterior appearance of the fish. I got home, open the packet because I wanted to season it and I could not stand the awful stinky smell coming from it, finally I just throw it away. Last Thursday again I bought a piece of salmon and this time I really went through all the packages trying to find the freshest one. On the package was marked best by 2/17/2014. Wanted to prepare it Sunday to have it with some guests. When I open the package it reminded me of the previous experience... I wash it on cold water, squeeze two lemon and tried to cook one piece before offering it to our guest. It was simply stinking and definitely not safe to eat (I believe that the date marked on the package was not true). I will never buy this again at Sam's and, as a matter of fact I will never buy any fish there. I hope you will take this in consideration.

My husband and son bought me jewelry for Christmas (they went together). One of the gifts was a necklace with a pendant. The chain broke and we brought it back to get a replacement chain. The clerk advised us they never carried that chain with the necklace. This is the ONLY necklace I owned. Not only did my husband and son swear that is the necklace that came with the pendant, I saw the same chain in the display right after Christmas (because I was being nosy about what it cost). They would not give us the name of the manufacturer so we could call directly nor did they offer to investigate. We called corporate, it was sent back to the store to find a remedy. Short version... they never had that chain! DO NOT buy jewelry from Sam's! They lie and don't back what they sell.

I believe Sam's should not close the Pharmacy for one hour each day to go to lunch. That is NOT customer friendly!!!

I got home, realized that 2 of my items were missing, $50 worth of items. When I went back to get the items, the manager said that she had to check their video. I waited, then when the manager returned she told me that I put all my items in my car. I asked her what color was my car. She said she DID not know. I was not driving a car, I was in a green pick up truck. And then I said, "Now are you going to go check the video or are you going to keep lying to me?" Then she called the cops. I left and called corp. They DID nothing either. Still to this day they have never even apologized for lying to me. And I never got my things returned to me. They treated me like I was the criminal like I was the thief. I was so pissed I've never fully gotten over the fact that the manager flat face lied to me and I don't think I ever will. Just goes to show that these people at Sam's Club don't give a crap about the customer. They don't care about the customer at all and that should be the only thing that they should care about!!

Ordered 4 tires online. Arrived at the local Fullerton store very promptly. When I arrived to have these tires installed they were slow, unresponsive and not interested in helping me. I asked that if I came back in 2 hours, that I could get my tires put on. The answer was no, first come first served. Eventually I talked to the manager who said the tire dept would call me when I could be seen. Over 3 hours later, still waiting.....Tonight, going to Costco instead where I know I will get great service!

I have been a Sams Club member since 1966. My membership will expire next week. I am not going to renew it, because I don't want to pay the member fee just to be treated like dirty in return. As a "member". I get nothing from those Sams Club people but lies, disrespect, injustice and humiliation.

After a month of battling canceled orders or miscommunications every time we talked to someone, my snow tires finally came in. I had them put on and waited for a phone call to tell me it was ready. I never got a call so we went in and what do you know, they were ready. They had me sign some paperwork which I was told was simply a receipt. My fiance and I went on our way. I didn't drive my car much and I was driving one day with my best friend about 25 minutes out of town. Half way there, the car started making a clunking noise and it was shaking. We made it to her house and back to mine but it seemed to get worse. We drove the car to my in-laws' house and it then sat there until Christmas Day where late that night we discovered the problem. There were three lugs on my lf tire where they were so loose you could spin them with your fingers.

My wife wanted to purchase a sofa but we were turned down for about a $400.00 increase in our credit, but that is not the point of this statement, this is about Michelle who helped us at the service desk. She gave 110 % effort in trying to help us get the increase. We did not get the increase but she made us feel better about the whole situation. It would have been easy to have gotten mad, walked out and went to the new costco but we choose to stay Sam's customers with our new friend Michelle. She speaks to us when we visit the store as if we are her family.

On the 26 of Dec. 2013 went to Sam's Club on South Parkway in Huntsville, AL to get gas. Got $25.00 worth of what was supposed to be gas, drove a little over 2mi. and car died. Had car towed to repair shop where they found tank was full of diesel. Sam's does not sell diesel. I have a locking gas cap and I have the only key........ Called Sam's Club to let them know of the problem and store manager told me they don't sell diesel so I couldn't have gotten it there. "I HAVE RECEIPT SHOWING PURCHASE" and that there was nothing they could do. Said they checked delivery receipt for gas (so he said) and had no other complaints... It is going to cost us between $700.00 to $1000.00 for repair and can't get Sam's to accept responsibility for the diesel mayhem.

Per my renewal notice from Sam's and in accordance with my previous years' experience, I attempted to renew my membership online only to find I could no longer access their site with my account. After many minutes of conversations with 3 different representatives, including supervisor Marie **, I was told I should set up another email in order to use their site to renew or to even order online. I finally went to the store and was given a 3-month membership extension by the local store manager as compensation for my troubles. I was then told by a telephone customer service rep that they had unblocked my email address and I could register for a new online account using my email address and everything would be fine going forward. When I attempted to set up another account after returning home, my email address is still blocked - multiple reasons given for it being blocked, none of which make any logical sense.

We purchased a tablet for our son last Christmas from Sam's. The associate asked me if I wanted an extended service plan and I asked what it covered. She said if anything happens to it, it is covered. So I purchased it. Just last month, I took the tablet out of the charger to find the screen cracked and it wouldn't turn on. I called the service plan number and they said it is not covered due to "damage" clause (meaning the screen cracked), but if it was internal damage it would be covered. REALLY!!! If it is internal, mechanical, superficial, damage is damage. I am not pleased, will be following up with their legal department of this and will not be purchasing another service plan through them. They are very misleading and/or employees are not informed correctly. Buyer beware.

On Dec 8th, 2013 I placed an order for an iPad Mini for my husband's birthday along with another item. I received a confirmation of my order with approximate arrival date. However, the day before I was supposed to receive the iPad they sent me a Cancellation of order e-mail. Saying that they are sorry but have to cancel my order. I sent them an e-mail and told them that what they have done is wrong and asked for a call back. Waited two days and on Dec 13th I called their Customer Service center. A young lady named Lisa tried to help me and told me that she does not understand why they cancelled my order. She asked me to place the order again and told me that they will express my order at no charge and that she has got the okay from her supervisor.

Got up a 6AM pickup up car for tire rotation, arrived at Sam’s Club St. Louis Park MN at 7AM. No one was working in tires AGAIN. I asked and was told should in by 7:30. Went to membership desk, asked about renewal "free add-on membership" coupons (sent with Sam’s renewal notice). They told me $45 to add-on member (crazy). But the coupon say free!!! This is the only reason to renew!! Went home, wasting 1:45, not having tires rotated, or renewing my membership. Tire workers have never been there on time (sometime at 8AM) after several visits to this and other stores. Also, one problem with loose lug nuts at Sam’s store. All lug nuts on the LF tire were loose. Now I check them every-time after a tire almost fell off. Of course the local Sam's claims no responsibility.

I have been a member of Sam's for over 11 years... And I have finally had it with this chain. I am not going to renew my membership. Someone told me that since the Founder's children took over the business it pretty much sucks. And I see a HUGE difference in service, treatment of the customer and the quality of the products offered since I have been going to them. And when you try to give them feedback about what you are looking for or want kept on the shelves, they do not care. They have discontinued about 15 items that I used to purchase over and over for the past 10 years. Obviously these have been good products or they wouldn't have stayed around for so long. Well one by one they quit stocking them.

You drop off a prescription. They tell you ready for pickup at a time they can't make. This happens over and over. Aug 2013 dropped a prescription, was given a pickup time (received a auto call, went to pickup, not ready - they said 20-30 mins.). I'm in the car, 120 outside, just got out of the hospital from surgery waiting? This Nov. 2013 dropped off a prescription, was told be ready in 4 hrs. at their closing time. Again just out of the hospital. Wife went in 1 hr before to check on the pickup, told no problem. They told my wife at 7pm (was closing time) she had to come back next day for pickup. She was upset and talked to person in charge then they filled it…COME ON, don't they have some kind of flag time system to put on your prescription?? They need to get organized...

I purchased a foam Mattress from Samsclub.com (order # **) and it was giving my wife horrible backache. I called customer support and was told that I can return it to the club. I took the mattress into Sam's Club @ 15835 N Dale Mabry Hwy, Tampa on 10/7 evening. I give the copy of the order email I received, but the lady in the customer support said that they cannot take it back since I do not have the original receipt and printout of an email does not work. She told me to take it back home (she was very ignorant and irritating, imagine the pain to take a 12 king mattress back and forth). I told her that I called customer support in the morning and they have my information and asked her to call them but she was not willing and she left the place saying, "Take it back."

For the last 8 months I have been a customer @ Sam’s Club and so far I like it. No complaints at all. I got the Discover Card from them and it’s been great with the credit line of $5000. For the people that complain about using family or friends memberships I think is Good what Sam’s cashiers are doing, refusing the service to people that aren't the owners of the memberships. It’s not fair that we pay for the membership and others are using someone else membership. If you want to buy at Sam’s get your own membership. It’s only $45...

Do they not want my business? Today, my mother and I were about to make a purchase at Sam's Club using my mother's club card. My mother was standing right next to me, but I was the one who handed the cashier the club card. The cashier asked me for an ID. I said, "I don't have it with me. It's in the car," to which she replied that I couldn't buy the food from them because I had no proof of ID. I told her it was my mother's card, that my mother is next to me, that she has an ID to show and that she is the one paying. The cashier refused to see her ID or to take the money from her b/c I was the one who initiated the transaction. HOW RIDICULOUS is that?!!!! We decided we will not buy the food from them and left after complaining to the manager.

I bought a patio set in May and Aug 1st just sitting on it the metal parts snapped and before I knew it my head and neck slammed into our deck backwards. I did find a picture of the same patio design 2 yrs. earlier that happened to someone else and either one of us were overweight. I went to the ER they did a CT scan and said my back was strained or sprained. I'm also going to physical therapy for it 2 times a week. The lawyer for Sunjoy has called twice and said they would pay for medical and pain and suffering... but very disappointed the way Sam’s Club handled it. There was no “how’s your back” or “we’re sorry that happened”, just handed me a incident report!

Up until this Sunday (July 21, 2013), I had been happy with Gibsonton/Riverview Sam's Club. I'm a premier customer and have been treated well in the past. I had a desperate situation with my cell phone. My old one quit working. I had been into this Club and spoke to the normal woman who sells cell phones and she was wonderful. I was confident if I went to Sam's Club, I could get help and get a new phone, help changing out the SIM card & help transferring contacts.

I purchased a 3 box wood Monterey playset on or about April 16th. The boxes had to be taken from the top tier of shelving with a forklift. I was told to come back in 2-3 hours and when I returned with my truck and trailer, the boxes were not ready for loading. I said that I would come back the next morning which I did. I was told to go to the rear loading dock which I had difficulty backing into. I am recovering from Polymyalgia Rheumatica (PMR) and still am very weak. At the loading dock, I aided the worker in pulling the boxes onto my trailer but in pulling the third box, I was unable to pull the box and used both hands in pulling but the box strapping broke and I fell back onto the pavement and cut my arm and bumped my knee and hip which was already painful from my condition. There was a man and a woman at the dock and she asked if I was alright. I said, “”Give me a minute until I can get up...” I feel that the loading crew was remiss in placing any burden on the customer.

I bought beef for stew. The package read 3.87 lbs. I got home, and it was only 3.20 lbs. I overpaid, and also lost a half a pound on the chicken as well. We had to weigh it for a recipe. I just wonder how long we have been over paying. Sure, it’s cheap, but you can see why. Their scale is wrong.

I read on Sam's site that they want 100% customer satisfaction. That is a lie. We bought a DVD system from Sam's Club. We got it home and it would not work. It just kept saying no signal. I boxed it back up and took it back. It took an hour and a half and talking to 4 people before they would finally take it back. The employees were rude the whole time and not interested in helping us at all. Sam's Club will not give you money back at all. They would only give us in store credit, despite the fact they did not have what we wanted. Once Sam's gets your money, they are not giving it back. I think this is poor customer service. If the product is not what you want, they should give your money back, not store credit. I will never buy anything else in Sam's Club ever.

I had 2 special order tires placed on rear of car. It took 2 hours and installers did not know how to install them correctly. As I drove away, the car made clunking sound. I drove back to Sam's Club and for some reason, the front passenger tire lug nuts were not affixed. They tightened them and I drove off. Now, the car makes a clunking sound in front, brakes screech and there is a screeching noise that gets louder as my daughter drives the car, a 2010 Kia Soul. I'm taking it to the dealer on Monday and hope Sam's will pay for the damage they caused. I called the manager and she said they would look into it. Very unhappy.

A Mobile, Alabama Sam's Club employee, Darryl **, went above and beyond to return my lost wallet and would not even take a reward! I can only say that his actions restored my faith in humanity and I would like to post this testimonial here so that his employer and his family will truly appreciate this young man making the right choice!

I had come in and ordered my contacts at the Hudson, NH Sam’s Club and paid for them. When I received the message that my contacts were in, I went to pick them up. I got there at 2:55pm and no one was there. I asked the guy at the photo lab if there was someone here; he never even looked up or answered. I asked the 2 guys at the tire center, and they didn't know nor did they call to find out. I asked a girl walking by with a walkie-talkie, and she called and then told me that they were on lunch and that they would be back at 3:15. I asked if someone could just get me my order, and she said no that they have to have license. I went to customer service to speak to a manager, and the lady asked what the reference was. So I told her and she said the same thing and never called the manager. So, I had to wait.

Well, as I was shopping at the Sam’s Club in Las Vegas Pecos and Tropicana location, I observed 2 males in the back area removing moldy grapes and strawberries from containers and placing them into other containers. This was something I was just curious about. Several minutes later I observed them placing those same grapes and strawberries back onto the sales floor. The fruits that were surrounded by mold were placed onto the sales floor again. This is a serious reason for concern. I will never purchase fruit from this club again. I was mortified by this practice. This is unacceptable to me and I hope anyone reading this will pay close attention to what they purchase from this Sam’s Club. Management should be ashamed of themselves. I will not renew my membership again.

Four days ago my husband and I bought a 60'' TV at Sam's Club. The problems I encountered were not with Sam's Club, but with the company they sub out their delivery services to. However, I hold Sam's lub responsible because they picked Eagle Express. I was told by Eagle Express that the TV would be delivered on the following Friday and I was charged a fee for the delivery. My husband took a day off work and used a vacation day to be at home when the TV came because we know from experience that delivery of large heavy items tend to result in damage to our property.

We have purchased two electronic readers from Sam’s Club, but they have changed the price recently within 90 days duration. Unfortunately they refuse to match their own price because of 30 days policy on e-reader. My question is this, why do we have to pay club membership only to get no benefit from management? It is rip off policy. Customer service is very poor at Sam’s Club. I think if other people are doing 90 days policy on items, Sam’s Club is cheating customer by false advertisement in public.

I bid on Sam's Club Auction and canceled within 1 hour according to their policy. The CS even gave a reference number and assured me several times to cancel completely. Repeated multiple times that my debit card would not be charged! I then did a bid on 2nd TV and won, which was 2 times as expensive. 2 days later I received on a Sunday that I was charged and the item was shipped. I called on Monday again to CS. They were refusing to honor the canceled order in conflict to my phone conversation. They were refusing to cancel delivery of the cancelled TV order. Then after much debate, asking to speak with 2 different supervisors, they said I could refuse delivery of TV; and after weeks of inspection, my money would possibly be returned. But they would not refund the delivery charge.

I purchased a set of BF Goodrich tires from Sam's club in Wesley Chapel about 6 months ago for my 2005 Toyota 4Runner. From the start, it has been an ad experience with Sam's, and now with BF Goodrich. The day I bought the tires, it seems they were installed incorrectly and not balanced, as the staff was probably in a rush to get home. I drove my vehicle home, and at speeds of 60 mph, the car would shake with brand new tires. I went back to a Sam's club in Riverview, FL and was informed by them that the tires were never balanced on installation. I was furious about this, as this made my vehicle unsafe; and I travel the highway frequently with a new born.

Sam's Club was having a special on print to canvas photos in their photo department. I had just gotten married and was looking through our pictures and decided to have 3 of them printed on canvas for our wall. The price was great and I loved my pictures so I made an online order of 3 pictures. These pictures were 2 of my roses, and 1 of my granddaughter's shoes. The 2 rose pictures were to be in the 8" x10" size and the shoes in the 11" x14" size. I received an email the day after I made my order and it said, "Here is your order number and you can pick up your order on the 30th after 10:00 am."

My son has his prescriptions filled by Sam's pharmacy located in Hagerstown, Maryland. Yesterday he stopped at Sam's to pick up his prescription, which was already filled. The time was 12:10PM Sam's pharmacy closes from 1:00 to 2:00PM for lunch. When he got there, the pharmacy was closed because the pharmacist left since his wife was in labor. He didn't wait for his replacement who was an hour away. My son is a regional truck driver for a company located in Hagerstown, Maryland and was on a tight schedule to get to Canada. They would not give him his prescription because the pharmacist was not there. This set my son an hour back for his delivery. If you're familiar with trucking, you know what this causes. It's not like they have a lot of personal time. He's always gone for long periods of time and he really needed his medication.

Didn't have advertised tires and had to wait 4 hours to find out - I live an hour away from their store. I wanted Michelin but they had none. They had something on sale for $70.00 off. It took me four hours to get tires at full price.

I received my monthly statement and they added my rewards check on one of the additional pages. I didn't notice it until I was going through it for taxes. Because it was issued in Feb 2012, it has expired. I called for a new check but they said that I forfeited the money by not cashing it. Really? It doesn't seem right that they get to keep it. I then asked about an unfamiliar charge on my card, and she said that they don't have any more information than what is on the card. I should try googling it to find out what it was. Really? Come on, Sam's Club, you're better than this. Dump GE Capital and get someone with integrity to do your banking.

I used to work for Sam’s Club as a sub-contractor demonstrating food items. Sam’s club has an employee there who was an ex-wife of my current husband. She went to work and talked profusely in front of anyone that was around and told all of our personal business. This was embarrassing to me and I felt so stressed over the fact that I did not want to work there again. This was verified by my boss who heard her personally talking about it all. I am so disappointed that Sam’s Club would keep people on in their employ that act in this manner. No matter what their personal feelings are, they should not be announced to the whole store. Her name was ** and she worked in the meat department of the store in Indianapolis In. on Rockville Rd.

I purchased two 20-inch Samsung Monitors from Sam's Club in Virginia Beach, Virginia. One had an orange sticker on it - the other did not. The folks at the register mentioned they were on clearance and reduced and the item was located with the main stock. When I got home, the box with the orange ticket on it didn't have a power supply. I found out later that these orange tickets are for reduced items and they will not take returns no matter what. So I wanted to return both and get a refund from the Sam's Club in Newport News, Virginia.

Sam's ended up honoring the price for the stated price, after multiple emails, calls x 3 and one complaint to BBB. I am satisfied with the result of the price, but not the customer service.

Sam's Club Shenandoah, Texas - I went to replace the truck's battery. The technician Hugo pulled in my truck with the parking brakes on and there was a lot of burning smell when I picked up my truck over an hour later. Hugo, the fat insulting guy, told me that he had probably burnt the clutch or the brakes while driving my truck with the stick shift. He declined all responsibility for this. I complained to the management and they documented the issue. I got a call from their claims department today and they flatly stated that they were not negligent - case closed. They factually stated that it was my responsibility to get my truck checked at my expense and then try to get reimbursed. Avoid these people like a plague if you do not want your vehicle damaged.

I placed an order on Samsclub.com on Thanksgiving day (Nov. 22) 2012 for 2 Vizio TVs. Both TVs showed that they were available to be shipped immediately, or I would not have placed the order. On 11/24, 2 separate tracking numbers were created for the 2 TVs. At this point, our credit card was charged for the full total of both the TVs. One of the TV's tracking showed that it had left the distribution center and was on its way. The other was never updated. A week from the day we ordered, Thursday, 11/29/2012, we received 1 TV.

I called to change the email address on my Sam’s Club online account that I hadn't used in years. The 1st girl hung up on me. The 2nd guy sent me an email with a link that didn't contain the info that was required. And the 3rd young woman still didn't resolve the issue and was a total **! I wasted at least 2 hours on the phone just trying to get through to a real live person and the other hour 1/2 talking to buffoons! I would love to stick all 3 of their heads up Sam Walton's dead ** but I have no idea where the body is buried!

About a month ago, I had 2 blowouts on my Mustang after running over something in the road. All tires were purchased from Sam's Club. I took the car to Sam's where the tires were purchased. I had to go out of town, but because the tires were "special order," I was told they would be replaced in a couple of days. It was not a major inconvenience for a couple of days, but also I was not very happy. After being gone all week, I came back to find my car in the same place and the tires still not in. They were 2 different kinds of tires, but I had only received 1.

I placed an order online with Sam’s Club for the 65 Vizio LED that they had on promotion for the Black Friday week. Their online ad said that they would start selling online at 11PM on Wednesday 11/21/12. The item became available about 5 minutes before 11PM and I placed the order online. The order was processed successfully, I received the confirmation by email and they took the money from my bank account. To my surprise, I woke up on Friday 11/23/12 (Black Friday) and I saw that I received an email on 11/22 at 11:31PM saying that my order was canceled due to high demand and no inventory.

Buyers beware! Sam’s Club in Littleton, CO is selling fake diamond earrings and who knows what other type of fake jewelry they are selling! My brother went there recently and purchased a pair of diamond earrings for his wife. His wife did not like the diamonds too much and so they took them back to the store trying to exchange to a better/more expensive pair and pay the difference. However, the sales person and the manager there immediately tested the diamonds and claimed they were fake diamonds.

I went online to get my daughter’s pictures printed at Sam’s Club and went to pick them up. I was told by this lady that I need a copyright letter and I told her that my daughter’s friend, who is 17 years old, took the pictures and that it was not done by a photo person. And she said no, that it was done by a photo person. I told her that she was calling me a liar. So if you have a camera that cost a lot, then do not go to Sam’s Club because you would not get your pictures. When you wait for a manager, it can take up to two hours before someone can talk to you.

Today, I lined up at 3:30pm for the VIP Plus members event. The outside temperature was 48 degrees and the winds were out of the north at 20 to 25 mph. At 5:30, a manager came out and said I would not be allowed in because I did not bring the event flyer - a flyer I never received. I did show up with an ID and my Plus membership card with my picture on the back of it. I currently have no plans to renew my SAM’s club membership in March when it expires. Poor, poor service for an over 12-year member!

On 10/27/2012, I visited the Concord branch to upgrade two of my cell phones. I decided to upgrade one of my cell phones to a Galaxy Note and the other to an iPhone 4s. The salesman told me that there was only one black iPhone 4s left. I decided to take it. He went to retrieve the phones and came back after 5-10 minutes. He made a mistake on one of the phones, so he went back again to get the right one. It took another 10 minutes. When he was processing my order, it took awhile because the system kept crashing and I waited about another 10- 15 minutes.

Don’t shop at Sam’s Club - go to Costco. I went online to purchase generators for my business. It showed that they were in stock at my location in Langhorne, PA. I purchased 3 generators in "Click and Pull" and was told to pick them up the next morning between 10-11 am. I went into the store with one of my employees to help. I gave the clerk my order numbers and "email." I was told that they don't have them, that they don't know when they are getting more, and that I was not the only one who ordered them for pick up and didn't receive them. I was also told that they were trying to call all the customers on the list about the mix up. So, basically, I get nothing - not a rain check or "You’re on the list for a shipment that is coming in.” Customer satisfaction means nothing to them. They were rude and unsympathetic to the situation. I will not renew my membership. I will tell all of my thousands of customers at my plumbing business to not shop there and to go to Costco. Do not shop there!

Update: Sam’s now tells me they have no record of my refund and that they will send me forms to fill out and they will put a trace on my refund. The credit card company says they can't help me because they have nothing to do with Sam's Club. Now, I have to gather all my paper, receipts, noted phone calls, dates these phone calls took place, and whom I spoke to! GE Electric credit cards are as bad or worse than Sam’s. Please don't shop there, and if you do, beware of customer service. One more hint, if you sign on to Sam's to review your credit card standings, you can't. This is because you have to call Sam's or the credit card holder (GE Electric) and they will give you your correct way to enter your account number. It seems your number does not work unless you have the 'secret' numbers they will supply to you, if you ask. Nowhere does this information show up on anything while trying to check your account. The services say, “All you had to do was call, and we would have told you the correct numbers to us." If you don't believe me, try it yourself.

I told them that I could not see with the glasses and was told to give it several weeks to get used to them. I returned and told them I still could not see and was told that they could not understand why and I was told to return for yet another appointment. I mailed the glasses, receipts and case to head office and asked for the cost of everything to be refunded to me via my Sam's credit card and have not received a refund! When I went to the service desk, no one knew what I should do. Please take the cost of everything off my new Sam's Discover card along with the interest I have been paying, please! I'm in a wheelchair and it's not easy for me to go to Sam's!

I shop at the Chino Hills, CA Sam's Club. I always take my deaf, handicapped nephew shopping with me and the same people stop him and demand that he show his Sam's club card, ID and everything at the door - no familiarity, no compassion for the handicapped. Also, their exchange policy is difficult to say the least. I tried exchanging a cracked DVD and I was told I had to exchange it for the exact same movie at the exact same price, even though they had run out of the movie selection. They implied my nephew deliberately broke the DVD just to get another movie. Worse yet, a lid popped open in the parking lot on a small plastic box of blueberries and the blueberries ended up in the Sam's parking lot. They refused to give me another package of blueberries, saying I did this deliberately and it was my fault.

I have been consistently shopping at Sam's Club for the past 5 years. I have noticed the quality of produce go downhill along with lack of selection of organic produce or products. For example, they have chicken breasts that were "tough as nails" and should have been labeled "stewing breasts." I used to like the selection of clothing, but that has also been declining in quality as well. I have decided not to shop at Sam's Club anymore - the "final decision" was made after being turned away from entry when I was innocently early during the business card entry morning hour. It was close enough to regular entry and I would not have checked out early. I am switching to Costco - at least, they do have a lot of organic merchandise and a better selection.

I am an avid Wal-Mart shopper, Sam's Club Shopper, and Costco Shopper. Sam's Club gas station is located in Pearl City, Hawaii at the end opposite end Wal-Mart's parking lot. I recommend that the gas station be open 24 hours the same as Wal-Mart. I'm sure Costco customers would utilize the gas station, which is what I have done. The gas price at Sam's Club is usually less than Costco. I'll always choose Sam's gas station over Costco unless Sam's station is close. Aloha from Hawaii!

I recently purchased Colgate Total Advanced Clean toothpaste from Sam's Club and was dissatisfied with the product, which gave me several mouth sores and I had to be treated for. I was also told that it was the toothpaste I was using. I had been using the Colgate. When I got home, I looked at the remaining boxes of the three pack and noticed that it had expired about 1 year before I purchased it. This was the store located in Hermantown, Minnesota. There is a chemical in it that burns the mouth and it's expired.

I've had it with you idiots. Today, I bought what was supposed to be 3 gloves, but 2 were in the package! I bought eggs and you idiots bundle two 18 packs - 3 of them were broken! I faxed in a fax and pull and it wasn't ready - again! I wanted to buy meats for the weekend, but almost all the coolers were empty. I wanted to buy raspberries (fresh) - there’s none! But Costco had them. I tried to buy gasoline on the way out, but your damn pumps click out every 10 seconds. I'm done with you idiots - off to Costco for me. Not only am I going to Costco, but I’m going to publish this online in every venue I can find.

I brought a set of tires in 5/2010. It always looked low in front of car and drove as if the tires were low. Sidewalls were too weak to handle the weight of the front of the car. I had Sam`s Club check them over and over again. In 7/2012, I brought another set of upgraded tires with stronger sidewalls. The tires that I brought in 5/2010 are discontinued. I sent both set of bill of sales and all the shop return statements. I sent a letter of complaints, but I've not heard from anyone yet. I just want to be treated as a lifetime consumer.

I have witnessed 3 incidents in the cafe at Sam's Club on 135th in Overland Park, KS. Two black ladies in the cafe were swearing, in front of customers, refusing to assist customers, and yelling at the top of her lungs to an employee while customers are waiting in line. I called the store and talked with managers named **, **, and **. All 3 of them said they would take care of this issue, and nothing has been done over this 3-week period. My corp account spends almost $10,000 a month in this store to have undesirable customer service, and management letting behavior slide under the rug. I am pulling my account and making a nationwide adventure to get other corporations to pull their accounts and go to Cosco. Enough is enough. $120,000 a year, you think you could provide excellent customer service. These 2 employees have treated me with less than respect on 3 occasions in 3 weeks. I will be taking this further.

I wanted to renew my membership, but the lady at customer service couldn't find me in the system. I needed an ID and the only thing I had was my credit card, so I was unable to renew and she wasn't very nice. She never said, “Good morning. How can I help you?” Thank God there is a Costco so that I’d never go back to Sam’s.

In Sam's Store in Pineville, North Carolina on July 16, 2012, after my items were rung up by the cashier, I attempted to use my Visa card as a credit. The transaction went through and was waiting on authorization from the cashier. The cashier asked for my card, which I refused to give her, then I was informed that I could only use it as a debit. I had previously gone to the same store on June 29, 2012 and used the same card as credit with no problem. When asked why I had to use it as credit, I was told they did not take Visa card as credit.

We purchased a Sam's Club extended warranty on an HP computer. Two months ago, the motherboard blew. We contacted the Sam's Club warranty folks. They put us in touch with their tech department. The repair people keep putting us off with one excuse after another. They are now standing by "the parts are on backorder." The exact same thing happened on another identical computer. We took it down to the neighborhood repair shop and it was back in two days. This has taken two months and we are still waiting. The computer is now going down the block to our local repair shop. Sam's Club will be successful in putting us off and pocketing the extended warranty fee. A lot of work and customer dissatisfaction to clear a few bucks. A couple years ago, we had an electronics failure on a Costco product. They outright replaced it at the store. We won't be setting foot into Sam's Club again. Costco all the way. If we could rate them something less than one star, we would do so.

My wife placed an order to be delivered before Father's Day. It never arrived by the 15th as stated on my confirmation of payment. Needless to say, she then told me about the gift they purchased that never arrived. I called Sam's Club online to find out what was going on with my order and was then told it would be here by Monday the 18th, if not no later than Wednesday the 20th. All of those days have come and gone. Why would the customer service person give those dates? Why would your website tell me it would be here by the 15th? We had a crew come out to put together a shed that wasn't here. We sent the crew home. Why has no one called to let me know what is going on with my order? Where is the "customer service"?

I bought 4 tires about 3 years ago from Sam's Club in Forth Smith, AR. Yesterday, I noticed that one tire had a bad tear on the front side of one of the tires plus lots of circumferential cracks just below the upper layer (tread portion) of the tires. The employee recognized the issue with the tear and proceeded to have this tire changed, but she failed to recognize the cracking on the other tires. To me, it looks like the treads will peel off the tire sooner or later. She said, "It is normal wear due to chemical exposure on the road." I brought the car to a tire shop and they expressed their safety concern, especially at high speeds (over express ways). I'm willing to pay my portion of the prorated cost of the tires. However, if not taken care of, I will hold Sam's club fully responsible in case of an accident.

No deals at Sam’s Club anymore. I won't be joining Sam's Club again. Their gas prices are the same as local stations. Their bread and rolls are more expensive than the local PriceRite that I shop at. Their hamburger is more expensive than PriceRite’s. What am I paying $40 a year for when Walmart is cheaper than Sam's? It's turned into quite the rip-off.

I've been shopping there for 10+ years, paid by check numerous times, and the only requirement was to show Sam's Club card. This time, the cashier demanded my driver's license. I asked why and the answer was the machine said so. I do not carry my DL, but you had my federal military ID card - not sufficient. The supervisor was summoned and demanded my social security number. I asked how to input it and was told to announce it orally and the cashier would input. I expressed my concern about announcing it out loud before twenty strangers and wanted to cancel the transaction. I was told my check was in the machine and the transaction could not be cancelled. After announcing the number three times, I was next required to announce my phone number. Very poor customer service and security.

I tried to purchase a phone and I was turned away because the manager would not allow employee the overtime.

I pay a membership to belong to Sam’s Club like everybody else does. I should not have to shop Sam’s Club stores for the cheapest prices. My membership prices should be the same at all stores, but they are not. I’m talking stores within five miles of one another. This should not be happening. Maybe I should get the watchdog to look into this.

I do not like arguing, but the service was extremely bad. I asked for information about membership of business, and they gave the wrong information. They made me go several times. They made a mistake and they gave me a membership free of taxes. The coupon that they sent me they never accepted while I was purchasing. The manager did not appear and did not do his job. I wish you would read and listen to my concern. Thank you.

Meat: loose tray particles all over pork chops and beef - Its food graded black foam trays. They're not going to change the raw-cut black foam trays with molded edge, particle-free foam trays.

I purchased lobster tails for Mother’s Day dinner, which also happened to be my birthday. When the package was opened, it had a very fishy smell. But once it cooked, when it was cut into, the smell of pure rotten ammonia came through. Not only did we lose $26.19 plus tax, but you have totally ruined by Mother’s Day/ birthday dinner. Way to go! May I suggest that prior to such occasion, you should have your staff inventory your old stock out and add fresh ones.

I'm totally dissatisfied with the gas prices at my local Sam's Club (store 6636 in Newington, Connecticut). As members of Sam's Club for many decades, aren't we as members supposed to get a special member's discount on gas? That's a laugh! They are the same price as all the other gas stations. I usually go out of my way to buy gas at Sam's, but no more! The stations around my area are the same, if not lower than Sam's prices. It's bad enough to pay for membership, but to not get the "discount" membership price on gas is totally wrong! Why can't this multi-"billion dollar company" help the struggling people that have made Sam Walton the billionare he is! I don't think I'm going to renew my membership this year. It's just not worth it. Many people I've talked to who have memberships in this club have the same feelings as I do. Has greed now filtered down to Sam's Club too? I'm also not going to shop at Wal-Mart anymore. Thanks, Sam for ripping off all who have made you filthy rich!

Two weeks ago, I filed a complaint with Sam's Club store 8126 in reference to the treatment of me and my wife. We were not aware of your protocol to access the store. It was a last minute choice to go and see what the store has to offer before we became members on that day. Needless to say, the greeter made us feel like fools for not knowing the proper protocol. To this day, I have not yet heard any feedback regarding this complaint.

I tried to buy some merchandise from here in Florida to be picked up at a store out of State by my brother. I was willing and able to give them the money in cash or credit card but they refused to complete the purchase. I was run back and forth from the local store here in Vero Beach, spending 20 to 25 dollars in gas just to meet their standards. In the end, I was bounced back and forth to no avail. I have decided to not do any more business with Wal-Mart or Sam's Club.

I have made my $75 payment at the Sam's Club cash register to pay for my credit card balance. After making my payment, the account says I did not make the payment. Now, Sam's Club is charging me with a late fee of $25 for not paying, but I have clear proof that I have paid with a personal check and the bank confirms that I have made the payment to Sam's Club. I have approached multiple managers at the Sam's Club located on Siegen Lane in Baton Rouge, LA. The managers there have refused to give or make any effort to assist me with my problems. I have been treated very poorly by the management. For future reference, do not get a Sam's Club credit card - it is too much of a hassle to deal with.

Consistent delay at check out. Clerks selling something: Last week, I shopped at Sam's Club in Florence, Alabama. I had several things in my basket when I got into the checkout line. I noticed that the line was moving unusually slow. I noted that each checker was trying to sell something to each customer that came through the line. It was taking more than three minutes per customer. I waited and waited and finally, I just left my buggy and walked out of the store.

Well we went in for new tires and bought 4. The weekend, we noticed that the rims were scraped and the only one that changed the rims or even touched the truck was Sam’s Club Honolulu auto department. I called to complain to Manager ** and met with him because he wanted to see the damage and discuss an agreement of compensation. He wanted to give credit, $25.00 each rim for damages. But the rims itself cost more than that, and before we took it in, the rims were in great condition. It just needed new tires. In 2009, I bought Michelin tires almost $900.00 and they did a good job. I paid for Goodrich Tires and got crappy service along with damages on the rims.

I purchased a Canon EOS Rebel T2i camera bundle on 12/24/2011. It was used very little. The mirror inside the camera body separated from camera. I just wanted to exchange this faulty $900.00 camera. Of course, tried to exchange faulty camera, but my 90 days had passed and I was told, "Sorry we cannot do anything to help you. You will have to return the camera to Canon" (at another added cost). I know there is a store policy but if Sam's is going to sell a bad produce, they should at least help protect their customers. I guess they forgot if it wasn't for us spending our money, they would not have a job.

I bought a Twin Mattress Memory Foam from Sam’sClub.com for my grandson. When it came it was a twin XL mattress which did not fit my grandson's bunk bed. I filled out the online return form and received no answer. I called and they told me I should not have filled out the online form and should have called instead. They said the return department would contract me. After two weeks, I called again and they again told me the return department would call. After 10 more days, they sent me a return label and then followed up with a call to say that the item would not be picked up and it need to be returned to a store. When my daughter-in-law returned the item to the store, she had to argue with them for a credit. Sam’s Club published return/refund policy is clearly misleading in that you have to persistently argue with them to accept a return.

I purchased a GE 12000 BTU Air Conditioner at Sam's club on 25 October 2010, total cost was $266.39, with a one-year warranty. This machine has less than 50 hours' use. It's been broken for more than 2 months; it lasted about 15 months. I went back to Sam's but you can forget that, they have a 45-day return policy. But get this, GE will not send a repairman out because they do not sell parts for this machine. It is a replacement deal, if the unit fails under warranty, they will replace it and the new unit is under warranty till the original year is up.

I bought a box of Nissin Top Ramen at Sam's La Habra in early March. As I cook the noodle, I found a weird object (looked like some leg or skin) stuck on the ramen. I e-mailed a complaint to the manufacturer (with pictures) and received no sincere answer. They just asked me to send it back to them. So, I e-mailed Sam's mentioning that it is not Sam's fault. But I want Sam's to take appropriate actions as the seller. I did not get any response at all. I posted the same complaint on its Facebook, and they just deleted the post. I have a box of disgusting noodle and got no explanation or apologies both from the manufacturer and seller.

We were deliberately not using our Sam’s Club Discover Card for a few months when I accidentally used it for a $6.00 purchase on 12/31. We did not receive our January statement. So, when we received our February statement, it showed our cash back bonus as $0.00, since the account was delinquent by then.

This is just a general question on late fees. How much can a credit company charge for late fees? I have been assessed $35.00 each time I am late with my payment.

Sam's Club manager and assistant manager all here in Sioux Falls, SD need to be fired! I am so tired of shopping at this store only to have to wait in line 15 to 30 minutes to check out. Really! This past Saturday, I bet I waited in line close to an hour before getting checked out. There was a guy in front of me in line with shopping cart load with 10-15 gallon buckets of Ice cream waiting and he was fuming. The assistant manager came out and moved a few customers around to different cashiers like that was going to help and just smiled when we complained. Hire some additional cashiers! Do you really think that I look forward to going to Sam's on Saturday (my day off) and wait in line to check out for an hour, like I have nothing better to do?!

I ordered a purchase history on March 9th and was told it would only take 24-48 hours to get it. I called on Tuesday, March 13th to check before I drove if they are ready. Well, I was put on hold for 10 minutes for them to look for it, but they never asked my name or business account name to even look. So someone came back to the phone. I restated my request and was quickly transferred to another number and remained on hold for another 10 minutes. At this point, this is really bad service to me and I hung up and called back to speak to a manager. I was again put on hold for 10 more minutes then hung up on. I called back and again, I was on hold for 10 minutes, but this time a manager came to the phone. I explained what happened to me, the manager just explained away the activity. I worked in customer service and understand things happen, but I don't think you should just make up excuses for employees. I would like for this to be a formal complaint against store 6650.

On March 7, 2012, I entered the Sam's Club in Franklin Mills to shop for some baby items and things. Upon entering, I saw screen TVs on display so I went to look at the prices. I saw another couple observing the prices as well. When I turned around, two men were behind me. One of the men started to ask me questions, I knew I was being watched very closely. I went to get some Pampers and milk from the rear of the store and made my way around the store to purchase other items. Upon checkout, I gave the lady my membership card and she said that I should renew soon, in which I thought I already did. So I went to customer service to see why and to order my receipt just in case I couldn't find mine at home.

I was shopping Sam's online and found a Vizio 47" item # 680235 on 3/3/12 and 3/4/12. TV was listed as $ 538. I went to Sam's Club Peoria, Illinois on Saturday, 3/3/12, to purchase however it was not in the store or available. I asked the associate for help to look it up online. I was told their internet was down. I came home to order it but the price went up to $588. The next day, I went to Wal-Mart at Allen Rd Peoria, IL. They did the same. I sent the help desk an e-mail and wanted them to explain how and why the price jumped in 24 hours. Once I got home, I got online and the TV was back to $538. We used my husband's card to order TV and two TV mounts, item # 319279. I printed out the check out receipt with the order #**. I have yet to receive an e-mail that confirmed our shipping information.

I recently purchased a sectional and recliner from the Sam's Club on Coors Rd, in Albuquerque. We were told it was marked down because they had a shipment coming in two days and needed the room. After we got home, we noticed there was a tear on the leather in the crease of the sectional. Also, there is some damage to the back of the recliner and the thread is coming undone on the recliner. I called the Sam's club where I purchased the furniture and spoke with Ann and I described my issue with my purchase. So, I was put on hold for 10 minutes while they discussed it with the manager, Leanne. Then after the ten minutes, someone picked up the phone and asked who I was holding for and the lady told me Leanne was off today (very dismissive) and I would need to call back. I think I was given the brush off and feel Sam's Club does not care about their customers after their purchases. I'm interested in speaking to a decision maker at the highest level.

My name is Pablo and I received last year a reward check for $286, which expires on August. My family were moving and now we are still looking in the paper box and saw that check. I called services support and they told me that once it expires, they can not do anything. It is just money and that it is my money. It is a reward that I earned and I think that I should be allowed to use it. How could I get that reward back? Thank you for your attention.

I, Daniel **, filled out paperwork in approximately 2009 for hours worked off the clock for Sam's club in Winterville, NC. The paperwork was questions on how much time I worked off the clock at that Sam's. I filled it all out and have never received anything since then, the approximate hours were added in the paperwork. I believe it was more than 50 hours total. I am trying to find out if those hours worked were disregarded. Please contact me, this claim is almost 3 years old.

My husband purchased hearing aids at Sam's Club and purchased $600.00 of extended warranty and loss and damage coverage. The agent says he must pay an additional $600.00 to repair the hearing aids that were damaged by our puppy. We are outraged. He says that the deductible of $300.00 applies to only one hearing aid. We are requesting a refund of the extended warranty coverage of $399.99 as my husband cannot afford to pay the deductible. We are within the 90-day trial period. One hearing aid is minimally damaged but the agent says it is the same charge for both.

My girlfriend and I decided it was time to purchase newer TVs. We bought two Sylvania 37''ld370sc8s digital/Analog LCD with built in DVD players at 800 bucks a pop. One didn’t work from the get go. We took it back and got another. It lasted a week, and then hers wouldn’t work. We got another. Dumb ** us on number 4 TV, still don’t work, and of course warranties are gone. That’s robbery. We will never purchase anything to do with the Sylvania or anything or one that deals in all their companies. That’s garbage and utterly unfair for what you pay for. Warranty? What a joke. We are seeking legal help. There should have been a major recall on this model. They need to make right by their product. If you’re smart people, take out your stocks as I did because they are a dying breed.

I purchased four Bridgestone (Turanza) tires on 10/16/07 costing $609.32 (mileage at time, 22988). The tires were regularly checked by my auto dealer every 5,000 miles. In October of last year, all 4 tires dry rotted and I went back to Sam's for compensation and to purchase four new tires which cost $601.68 (mileage at the time, 54655). I was told I could not be compensated nor prorated for the purchase of the new tires. I contacted Bridgestone manufacturer and was told that it was Sam's responsibility to compensate me. Today, I visited Sam's and was told that the manufacturer was responsible. The manager also mentioned previous problems with Bridgestone tires that's why they no longer carry their tires. According to the warranty, I should have gotten at least 50,000 miles of travel and the store warranty.

I had a really, really upsetting experience at the store Sam's Club store # 0629 on xxxx *** Rd. Colorado Springs, CO 80902, this Dec 30th 2011. I had a check declined through TeleCheck. Why? Can't seem to find out why. Upsetting to say the least, I called Telecheck three (3) times! No help through the phone, of course. There is no information to be given.just a check declined! No record of anything wrong.account was flagged. What does that mean? $153.79, yes, all that! One hundred and fifty thee dollars and seventy nine cents!

The Christmas gift card I received for Christmas would not work. I could not use it. My daughter bought this at Sam's in Odessa. It was debited from her bank account with her grocery purchase. She does not have her store receipt. She thought I have used the card, so she threw away the receipt. There should be some way for her to get her money back, if the card doesn't work. We shop at Sam's and Wal-Mart, so do all of our grown children and families. If clerks are not capable enough to make sure you have the card registered before you walk away from the purchase counter, they are not capable or reliable. The card that she purchased was charged to her debit card on her receipt, but when we were trying to use it, it said it was not registered. I called the 800 number times, but to no avail. This makes your company look bad. Money is hard to come by these days. It was our Christmas gift, but now I guess it's your Christmas gift.

I purchased a TV from Sam's in September for a Christmas present. I also purchased the two-year service plan with this. On Christmas morning, when my son opened the TV, we plugged it in and it would not come on. We changed plugs, still nothing. I contacted the Sam's tech support for help. The guy I spoke with tried to call Magnavox but they were closed for the holiday. So he recommended me returning the TV to the store. When I took the TV into the store to try return it and get another, I was told that since it had been over 90 days Sam's would not help me. They said I would have to contact Magnavox. So while in the store, I called Magnavox for help. The Magnavox representative informed me that the labor coverage had expired but the part coverage was still good and that they would be happy to send me a refurbished TV to replace my brand new TV. It would cost me $40 in shipping/handling. This was my only option.

Sam's Sliced Roast Beef is a fraud. The top slice is fine, but every slice under it is already brown and a day away from the trash can. Twice I got defrauded with this. Do not get the food. I ordered on to-go orders. After driving all the way across town, all I got from employees is a snotty indifferent attitude after calling about that defraud.

I was on vacation the early part of October, 2011. I went back to work after 9 days, which I believe was October 10, 2011. I worked in the claims department, and was in charge of getting credit on defective merchandise, vendor returns, liquidating merchandise, and so on. At Sam's, there is a return policy, that all merchandise containing gasoline is to be emptied, before it can be returned to the club. Well, a pressure washer was returned on Friday, October 7,2011. The pressure washer was taken back to the claims area, after it was refunded and confirmed defective. The product was inside the original box, and closed up. I processed the item to be shipped back to our return center, and a manager has to check the merchandise, and print a ticket, showing that it was verified by a manager, and a box audit is done, and a sticker is put on the item, with a manager's signature.

It should not have had to come to this in the first place. I went shopping at my local Sam's Club in Rio Rancho and noticed a three piece living room set. Looked to be about my price range so I asked and associate how many were in stock. The associate at the time was very helpful and said this was the last one. So I asked how much? He then went to a manager where she then marked down the price from $599 to $500. The item was the last one and a canceled item with none on hand at any of the other stores. I then decided to check my finances and come back the next day where I did.

Frozen fish items and refrigerated meat products have different unit price measurements. For example, one fish item will indicate the price for catfish is 83.5 cents per pound and next to it is flounder and the sign says it is 14.3 cents per ounce. The same goes for deli ham and deli turkey with the ounce/pound variance.

I bought a Sam’s Club Interstate battery. It had a 60-month warranty (free replacement within 1 year). At 32 months the battery failed. The mathematical formula for determining the adjustment is written on the battery itself, so there is no question about how the battery is supposed to be adjusted. The formula results in a credit for the unused portion of the battery against the current retail price of a new battery, which makes sense because you are paying for what you have used.

On 11/12/11, I went on shopping trip to Sam's Club, Conroe, TX. I decided to pay month’s billing statement and buy stamps. I asked for membership card. I was told my card had expired. I asked, "How could this happen?" I called credit department. I was told the membership fee of $40.00 (increase) was not billed on statement. I could reinstate if I pay $40.00 in the store. I had account since 2002. It was always billed on statement, so I refused and manager called on my request. The manager called credit and was told it must be computer glitch, even though their error could not bill on a later statement. So, it’s either pay or the card is expired. The manager said if I would pay the $40.00, he would give me a Sam's gift card for my time and the error problem. I paid the $40.00, in which he then gave me a gift card for $5.00. I refused the card. I told him my time was worth way more than $5.00. If he was that hard up, have the card on me.