Sam's Club Reviews

Upon attempting to leave the store with our purchased items, the person checking receipts and carts of exiting customers informed us that there were too many items in our cart than what was on our receipt. She moved the cart over and helped other customers while we waited without any further instruction for 5 minutes. She then finally approached us and told us to go through checkout again with Customer Service. We did, and rang up the items that the self checkout had missed from there being a lack of properly trained workers to assist us in a speedy checkout. Further, I find this type of detainment wrong and a violation of my Constitutional Rights that protect my American liberty against this type of false imprisonment and unlawful detainment. My Wife and I are disgusted and will not be back to this location. We resolved to not go to any Sam's Club locations again after this.

First, he told me that on Saturday, the optical associate was there until 6 pm because he worked on Saturday and I told him that he was wrong because I was there at 4 pm on Saturday and there was no one there. Then he proceeded to say the optical department wasn't open on Sundays. So I took him over to the sign in the optical department and showed him that it said they were open on Sundays until 6 pm. At that point, I gave up trying to talk to him and left the store. I would not recommend anyone to go to Sam's Optical and believe that they need to rethink their hiring practices for store managers. After I get my glasses that I have already paid for, I will not return to Sam's in Fort Wayne, Indiana.

I asked if there was any paper work when my care was returned to me. They simply told me it was on the dash of my car and then I was dismissed. It has always be my experience that a technicians or a service person would review the work done with me and make any recommendation for further work that might be necessary for my car.

I noticed that the spare tire had not been properly stored once my car was returned to me. Furthermore, the wheel lock keys were not put back where they were found, the odometer reading was not correct on the work order, and the only tire not replace was not balanced. The work order they gave me indicated that I had declined having my battery checked when in truth, I was never asked if I wanted this done.

I spent a great deal of money to have this work done and the modicum of service I expected was not offered me. For this reason, I will no longer have my car serviced at Sam's and may simply let my membership expire.

Called that day stayed on phone for over an hour and was promised I would get a call back in 24 hrs still waiting. Called today, 24th June 2014, and called around 6:30 pm and was on hold til 7:45 with help.. Talked to tech assistant and stated to me everything was replaced for the concern and still not fixed. TV still bad and not working. I am out $1950.00 for the TV and still under extended warranty with no manager to talk to. They work 8 am to 5 pm. Bad way to do business

When I came home that evening, the freezer box was all torn up. The bottom was another box taped to the original box, alongside the original box. I lifted up what was left of the box to find the freezer was dropped several times and severely dented. But FedEx still delivered it. I called FedEx and Sam's Club and was told to wait a week for FedEx and Sam's was to call me back and never did. I have played phone tag for a week trying to get answers with no luck. Sam's Club computers have been down most of the day due to maintenance. I want to cancel my order and never buy on line with FedEx again.

Normally never total the item on the receipt but on that day because of the experience at the register I was just looking at the receipt and noticed that I was charged twice for t-shirt. Deep distrust feeling came to my mind about procedure store follow as I have been Sam's Club member for almost 10 years and my first incident with overcharging making me think that how many times this might have happened in the past. But thinking may be the first incident and human mistakes called Club Manager ** as printed on the receipt and was advised to come back to store on my next trip and show the receipt at Customer Service and issue will be resolved.

Last Saturday on 8th June I was again at the Sam's Club for my weekly shopping. Went to Member Service and explained the situation to Member Service employee and showed receipt. She copied my membership card and receipt, advised me to stop by again on my next trip. As this has to be reviewed by Manager who does not work on weekend. To my surprise no store manager on weekend when most people come to store for shopping. Anyway came back that thinking am I doing the right thing for $11 item spending all this time in follow up. I thought to myself that I will complete my follow up no matter how much time I have stand and wait in the line. Just wanted to see the customer service and sincerity of the store and employee that work there.

Today 06/14/14 went to store for groceries and first stopped at the customer service desk to follow up on my previous submitted dispute. After 15-20 minute wait in the line get to employee. To my surprise there was no information waiting for me (No Yes/No). Another lady working at the guest service repeat the same process (copying my receipt and membership card) and told me the same exact word what I heard last week. No Manager and this need to be reviewed by him (Mgr. **) during the weekday. The short girl I saw last week was also present there serving another customer next to me and did not say a single word about her bad work ethics. Maybe she forgot in the soccer euphoria last week; noticed by her Columbia jersey - must be a soccer fan.

I came home after my grocery with a very bitter taste of customer service. I have decide now I will call and talk to the manager just for my curiosity and cancel my membership with Sam's. No reason not to go to Costco and drive all the way to Sam's where no one care for the customers. Just writing this review for my own satisfaction - if it ever get to a person who takes his/her job seriously and show some passion toward work besides worrying about the paycheck they get. Don't think this is about the money; I could care less. All I was looking for something in this whole episode that brings my trust back so week and week I can go to the store without worrying about over charging. Store: Sam's Club Coral Springs.

So I put a complaint on her. SAM's never called me like they said they would!!!!!!! Two days ago, called to have my Rx refilled. Never got a text that my Rx was ready so I called SAM's pharmacy. Stella answered. I told her what's going on. She told me "I refuse to fill your Rx because you put a complaint on me." I'm like really, I spend 2000 a month there. They just lost a good customer. I will not spend another dime at SAM's. Spoke to store manager, he was no help. Got my Rx filled at HEB.

I just wish Costco had everything I need so I don't have to be spending my money where they make you feel that THEY are making YOU a favor shopping there... Dudes if it wasn't for US the customers YOU wouldn't have a job.. Sooooo disappointed!!!! Oh by the way this was in McAllen, Tx on Jackson St. Please we need to stop shopping there. Let's all switch to Costco. Believe me at "Costco EVERYTHING IS BETTER".

So, I told the guy that we have not been receiving any of our statements since after we moved. They have our correct new address and went ahead and sent a copy of our last statement. I'm having to send a payment late due to not getting a paper statement, inability to reach anyone at GECRB since they close by 5 pm my time and I'm on the road and not being able to go online and make a payment. Currently, we have a balance of just under $1,200.00 and interest is $22.53. We don't want to make payments and not know the interest we are being charged (or what else we are being charged for). Going to also make another payment in a few weeks and we definitely aren't going to be buying anything more with Sam's Club credit. Pay it off but keep the account open so that our credit score doesn't go down.

I emailed Kourtney ** telling her of my decision and simply asked for a confirmation email that my online order was cancelled (so that this merchandise wasn't then delivered after the "missing" part was located and more importantly that my credit card was credited with the refund. Well 10 days, and almost as many emails later, I am STILL waiting for her confirmation. I can only imagine that the item (which is over $1,500) will appear on my credit card and another battle ensue to have it removed. Very poor customer service by Kourtney ** and Starck Van Lines.

Its 3 years later less than 30,000 miles & Sam's did agree to they were having problems with their tires and many complaints and they would adjust. They wanted to give me 200 towards 800 tires because of the use. Now why would I want 4 more crappy tires. DO NOT BUY FROM SAM'S. THEY SELL DRY ROTTED TIRES!!!!! And PROMISE DOUBLE MILES THAN THEY WILL LAST. I would just like 1/2 the money back so I can go buy my tires elsewhere. The $3.88 Tire rotation is not worth the lesson I learned. SAM'S TIRES ARE A SCAM!!!! MANAGER Doesn't CARE. SAM'S IN SUNRISE FL MANAGER MR ** SAYS "go ahead write to corporate."

Do not send a non-member to return your items. Only the member can return or exchange. Call the 800 number on the membership or Discover card for your credit issues. Sam's membership does not have access to your records, purchases, balances. They can only take a payment. There is no excuse for rude employees or hostile aggressive members and non-members. Yes, I am an employee of Sam's Club and I am grateful for my position, and I am grateful for all the members and non-members that frequent our store.

Rep calls me the next day. I told her my problem. She says, "Sam's sold you the wrong warranty plan." I go back in to Sam's and they said, "You are still under the original plan, call them back." So I cancelled my membership. Do not get the extended warranty. It is contracted to someone else and they do not communicate and leave you, the customer, holding the bag.

I finally get a chance to make it there to swap out with her and wait then they get finished. The rude attendant tells me, "We need to slow down, we are moving way too fast!" Huh? Where did that come from? I am just thankful somebody else was pulling my car out of there instead of this guy who wants to slow everything down. Are you on downers or what? I will buy no more tires from Scams Club I mean Sam's Club! They were fine when I was buying but every time I need service, pitiful is an understatement! Gateway Tire from now on!

A few weeks later she returns to the store and was treated with "DISRESPECT" once again. Told her that she needed to get the gift card activated before they could do any refund and sent her on her way again. She got in touch with my wife once again. My wife called the number on the website where she made the purchase and the person on the phone took care of the problem within minutes. My point is, the hell with dealing with big business and ** help. How can you run a big business, a bad disrespectful customer care and still be in business.

All I can say is SAM'D Club are lucky it was a little woman with her kids that they disrespected because if it was my 6'5" 220- lb ** that treated like **, they would have had their hands full . My wife and I haven't been to the SAM'S Club this year and I don't think we have any plans of going. My SAM's Club membership is for sale so if there is anyone out there looking for a staff that disrespects you and your family, you can have my membership card. Back to Kmart for us. I feel SAM'S Club owes my sister-in-law and myself MORE than an apology. Blue Light Special here we come.

On Oct. 25, 2013, I went to Sams Club in Novi, MI. I parked my car in their parking lot and went inside shopping. Half an hour later, after shopping, when I came out, I found my car damaged. The parking space behind my car was filled up and overflowed with shopping carts. A witness told me that the big truck parked next to my space tried to get into the space and hit the carts, which then hit my. The impact was very strong and my car had very deep scratches. I called the attention to a Sams Club manager. He took pictures, got the witness's information and later the information about the truck driver who hit my car. The manager assured me that Sams Cub would take care of the incident and see to it that I get compensated. He also said Sams Club's insurance company CMI would call me within one or two days.

I waited 10 days, but nobody called me. I called Sams Club to inquire the matter. Sams Club told me that once the incident was submitted to CMI, Sams Club had nothing to do with me and asked me to call CMI myself. I called CMI. Its representative admitted that they had all the information about the incident, including the witness, the truck driver, and even the video from Sams Club surveillance camera showing the truck hitting my car. She said CMI would make a decision on that and asked me to wait. I waited and waited. Eventually CMI's decision came - they were not responsible for the incident, therefore, no compensation for me! I wrote and called to dispute their decision. Now, it's 2014, I still haven't heard from them. They just shamelessly ignored me!

The rf tire also had loose lugs and each back tire had one. When my fiance called Sam's, they were nothing but rude, same when I called and my mother called. All this rudeness came from the Club manager Jeremy. They are refusing to claim any responsibility because I didn't take my car in after 50 miles which it stated I should do on my "receipt". I was never informed of this or obviously I would have. Not only did they deny any fault, he said that there never could have been an accident. My tire was at an angle! How could that have not fallen off and potentially caused an accident? I had to take my car in to a specialist to get fixed. My rim is ruined from two of the bolts shearing off.

So now, I am driving on my full size spare. And can't even use one of the four tires we paid for! They are still refusing to take care of anything. All I wanted was for them to fix what they did not do correctly. We have talked to three mechanics/tire specialists who have all said that regardless of what the receipt said, there is no reason tires should be falling off within 50 miles or even the 150 I drove them. I have never been treated so awful by a company in my life.

Bottom line - their online site sucks and their telephone customer representatives, including Marie, are not at all knowledgeable and do not care about the customer or how poor their experience with Sam's may be. My experience with the local Spartanburg SC Sam's store personnel is fine but do not expect to receive any quality service when going online or calling their customer service center. Sam Walton must be turning over in his grave as he sees what has happened to his organization.

I place the order again order **. I waited until today and instead of my iPad, I received another "Sorry but we have cancel your order" e-mail again. I called their CS again and asked to talk to a supervisor. After waiting for a while, a lady named Marie got on the phone with me. She said the reason they cancelled my order both times is because they don't have the item on stock. I told her but I see it on your site and it does not say "out of stock". She said, "That is correct". She continued with, "We won't say out of stock but we sure and let you know that we cannot fulfill your order." I thought I was in an episode of Hillbilly show. I told her but that is not right and she said, "Well that is how it is done here," and it is like rolling a dice when you order on line at Sams.com .

I asked her to send me to higher manage because I would like to hear that "Mission Statement" from someone higher. She said okay but sent me to somewhere which rang for 8 minutes and nobody picked up the line. I bet I was sent to one of Mr. Sam's children's bedroom and he or she was busy at the moment. I hung up and called back and asked for another supervisor and went through almost the same thing. Her name was Sherri (don't know spelling). This one told me that they don't keep the item on site if they don't have it and doesn't know why Marie told me that. I told her it is still on your site and she said "I apologize".

That is nice of her to apologize but that won't give me my iPad or time I have spent getting this crap straightened out. I did receive the 2nd item I order which is big Smoker and asked her to please send someone to collect it because I do not want anything that reminds me of Sam's Club in my house. I will cancel my membership also as soon as I am done with this e-mail. Please remember according to their manager, Marie, if you place an order with Sam's Club you might get it or you might not just like Vegas.

I was at the Bloomington MN Sam's Club, when a elderly woman killed walking out the front door with her husband. The SUV had sped away hitting several cars on the way out of the parking lot. I am told that the police finally caught the SUV. Sam's employees did not seem to care, just walked around accident scene, collecting carts.

I have been a Sam’s club member for about 20 years. Joined COSTCO in 80's, then the Wholesale Club bought out the Minneapolis stores. The service and quality suffered. Then Sam's bought out the Wholesale Club stores. And - The service and quality suffered again. Now COSTCO is back and I am a business member and question why renew my Sam’s membership. The 7AM business hours are nice but tire, photo, and other departments are not manned.

This other complaint from Consumer Affairs sums up my feeling about Sam's Club: "I have been a member of Sam's for over 11 years... And I have finally had it with this chain. I am not going to renew my membership. Someone told me that since the Founder's children took over the business it pretty much sucks. And I see a HUGE difference in service, treatment of the customer and the quality of the products offered since I have been going to them. And when you try to give them feedback about what you are looking for or want kept on the shelves, they do not care."

Another issue is that the stores are getting to be even a bigger nightmare to navigate thru them. There is no rhyme or reason to where they put things. In fact I think they force you to navigate thru every inch of the store for items routinely bought by households, so consumers have to wander thru the entire store (and supposedly spend more money) in the process. No - customers just get tired and pissed off spending more time than they need to. In fact I checked my savings this year compared to what I saved a few years back. One year it was $400/$500.... This year it was like $150. It tells me I have pretty much stopped shopping at Sam's.

Just the other day I gave them one last try and they discontinued one of my favorite items I always get there, and the other item I like. They are not making available timely enough for me to get it at the sale price they are currently offering it at. So now I'll be driving to a Third Sam's Club location to get it. I will drive to Sam's this one last time and I am DONE. They can stick their store and poor service where the sun don't shine. Why pay Good money for a membership to be treated like dirt to shop for products you don't want. Target, Cubs, etc., I am sure will be happy to take my money. Target gives you 5% back for shopping there, Cubs gives you excellent coupons, and guess what? I don't have to pay a yearly membership to get the discounts.

Then I called the customer support, talked to them and they wanted to talk to the lady at shop, but she was away. Then I looked around and found her, told her that customer support is holding the phone and wanted to talk to, but she said she is going to take a break and I need to find someone else. I asked another person, who introduced himself as the manager earlier for help, but he said to go and find that lady. I was forced to shout at the store to find someone for help. At last that lady returned and helped me to return the item.

This is the worst experience I have ever had from any shop. I used to purchase online and in store and never had such a bad experience. As per the lady in the club, Samsclub.com and Sam's Club are two separate units and work independently. If that's the case, why you are putting both under same umbrella and giving a hard time to customers? It's really horrible to deal with such irresponsible, disrespectful people at the club. I paid around 650 bucks for the mattress and you want me to suffer with that?? This is unacceptable.

We didn't get that far. As I was walking to the counter, the boy that was there turned around and walked away. The lady in the jewelry counter was there, so I asked her if someone could help me with a cell phone. The boy saw me and kept playing with something on the shelves. After I asked the jewelry girl if she could call someone, the boy said, "I might be able to help you." I thought he may be playing around and just trying to be funny. I didn't realize it was the beginning of one of the rudest experiences I've ever had in a store.

As I was standing there trying to tell him about my cell phone and what I needed, he would not acknowledge me. He kept looking away and as other people were workers were walking by, he would talk to them. I was standing there in my clean clothes, showered body in complete horror. I tried to keep talking because I really needed a phone, but his disdain and complete disregard continued. I looked at him and said, "Never mind!" and went to find a manager.

When the manager was done with another employee, she walked over to me and tried to make excuses for the boy. I told her there was no excuse. She finally agreed and said she would talk to him, but from her attitude, I don't think she did anything about it. I'm not young, but I dress well and am clean and presentable. This boy at the cell phone counter made me feel like a leper. I was shocked at his horrible attitude. I told the manager, who said the normal woman for the cell phones would be there in a few hours, I told her I would not buy a phone there. I didn't have hours to wait.

I went to the Sun City Center, Florida Walmart and a Hispanic woman behind the counter treated me like gold. I got exactly what I needed and she helped me through the whole process. She was really sweet and attentive.

Sam's Club lost out on a sale and they may even lose my membership. I am still in shock over how this boy acted (he was a guy probably in late 20s, but he acted like a boy - or worse). So I'll call Sam's Club about this and hope that they do more to reprimand this boy than talk about it and most likely laugh behind my back. That is honestly the feeling I got when I left Sam's Club last Sunday morning.

After I returned home, I called the Club Manager and asked the Assistant Manager if a report had been made... I advised him that I was not making a claim but I felt that a report of the incident should have been made. There are several issues and signs of management irresponsibility related to this incident and I would like a response from Sam's as to their policy and position on premises falls and injuries. I am past age 76 and am under treatment for PMR. I am an old management instructor/trainer and former claims administrator/investigator. I am concerned about business ethics and responsibility. In the interest of reason and due diligence at the Club level, I am concerned about Corporate citizenship and staffing.

I have bought 5 sets of Sam's Club tires and never had a problem. No tire manager there at the time. The "lead" manager tightened the lug nuts and I had him check the torque all around. One installer told me I had an "attitude" which I probably did as this could have resulted in my daughter being injured or killed if the wheel fell off. I am very unhappy and awaiting a response for corporate and local manager about paying for the car damages.

And at 17 past, the girl finally came over and asked if she could help. I said I am here to pick up my contacts. She went to the cabinet and took out my order. She handed them to me, never asked for ID or name. So I waited 20 minutes. So why have a license and if you have a trainee, don't they have to have a license before they start? When I ordered, they had 2 people on. I work customer service every day and never would we allow someone to wait. Even on a break we will up and help them, then go back to our break. I will never ever order from your optical service even if I have to pay double. Customer service is and always has been the main part of any business. We treat our jobs as if we are the owners. We give 120%. At my job, our customers are always first and always right. Word of mouth travels far faster and for every one we repeat this to 10 more will hear. So I hope these old word of advice will ring in your ears.

OK, on Friday (the day the TV was supposed to come), we received a call from this Eagle Express saying that the truck had broken down and the delivery couldn't take place until Monday. I won't go deeply into why we needed the TV for the weekend, but it involves a disable relative that is very ill and coming home from surgery. I cancelled the delivery and had the charge taken off my credit card account. My husband made arrangements to have a friend go with him to Sam's Club and pick up the TV himself. Shortly after we had the charge for delivery taken off our account, we got a call from Eagle Express saying they could be here by noon on Saturday. Saturday was OK with us.

I explained that the payment for the delivery had been cancelled and I was concerned there would be problems with that. They said just reinstate the payment (which I did) and the TV will come tomorrow morning (Saturday), no problem. Well the gang that can't shoot straight didn't deliver the TV on Saturday. When I asked why, it was because the charge to my credit card was cancelled. I can look on my computer and see that indeed the charge was cancelled, but also that it was subsequently recharged. If you are having trouble following this because it sounds like a comedy of errors, you should see what it is like being the one going through it. My husband is furious. He is cancelling the TV completely and we will not be dealing with Sam's Club or Eagle Express again.

I certainly am not paying a $100+ for a membership plus additional fees for delivery for this kind of crummy, incompetent service. I must say no one was rude or nasty and the manager at Sam's seemed like he wanted to smooth things over, and I appreciate that. I probably would have went for the deal and not cancelled the TV. However, my husband is involved and he just won't be placated. Don't forget he lost a vacation day and we have to cut our vacation short. The TV is cancelled and he is out shopping for another.

It was their negligence of shipping a canceled order; therefore, all money should be refunded in an expedited manner! Not waiting for $600+ for weeks. To me, Sam's Club had the ability to have the TV stopped for delivery, thus refund the total amount. I am filing this complaint in accordance to the fair lending and credit act.

It seems like after they got my money, they could care less. They proceeded to balance them and everything was finally okay. Fast forward to today. I go back to the same Sam's Club in Riverview to rotate and balance my tires, and for them to check them as I had a tire pressure lamp coming on on my dash, and the passenger side rear tire appeared a bit low. I arrived at the club at 6:10 pm, and the counter person informed me that he could not look anything up, nor do anything till I renewed my membership and paid the fee. This almost seemed like extortion, but I complied.

I returned back to the counter and after shuffling around, the counter person took my keys. They supposedly rotated and balanced all 4 tires. I got back the vehicle at 6:50 pm. And upon my inspection, I saw a huge nail protruding from out the side of the tire. The nail was right next to the tire valve, shiny silver in color, and stuck in the side wall. I immediately called over a technician, and after scratching his head for 2 minutes, said he did not understand how he missed that huge nail. He then said that I needed to come back tomorrow, as they did not have time to repair/replace the tire as I guess he was ready to go home. I told him that I live almost an hour away, and I had to drive on the highway.

Keep in mind I have a child seat in the back of my truck as well and drive with a new born. He then said that If I needed to, I could go find someone to patch or plug the tire, but Sam's would not do it, as the nail was in the side, and I assume this was dangerous to do. I then asked him if Sam's would not repair such a thing, then why should I go somewhere else when I have a road hazard warranty on this tire not even purchased a good 6 months ago. He then pulled out his calculator and said I would need to pay about $70 per tire. I asked him how is that possible when it is a 65,000 mile tire, and I do all of my required maintenance. He said “That's what it is, and just drive it like that or go somewhere else.”

I was furious and in disbelief, as I figured that a company of this magnitude would be able to handle a situation like this differently. I then realized that these BF Goodrich tires are supplied exclusively to Sam's, and it seems that the tread life is nowhere near 65,000 miles. It seems that they sell these things to their customers to make money on the back end in prorated tire repairs. I guess Sam's could care less about their products after they are purchased; otherwise, they would probably have more compassion for their customers and take more pride in the products they are selling to Florida consumers.

I got a call from my local Sam's Club (there was no option to have the order sent to me) to tell me my order was ready to be picked up. When I got there (1 day early, the email said to pick my order up on the 30th) I opened the box with my name on it and it had only 2 of the prints in it, and the big one was missing. The 2 smaller ones were beautiful, but they sent 1 picture of the roses (correct size) and 1 of the shoes (not the correct size). The young girl at the counter said to call this 800 number, because all online orders go through an online department.

I called the next business day. I have never had such a runaround as this customer service. I spent over 1.75 hours on the phone. I have been on hold, have spoken to several people who do not give a hoot about me or my missing print and order complaint. These people do not give you their names or employee numbers; they put you on hold, to find out that you have just been hung up on. No matter how many people I have spoken with, I have received no help. I am still waiting. What do I do? The order had to be prepaid on my Visa credit card. I have the receipt. The order is wrong and the large print is missing. It is now over 2 hours since I was told I would be called right back.

I guess this goes without saying; I will not be renewing my membership. I will also be canceling our company card for work. If I gave out this type of customer service, I would have been fired. The place where I work would not stand for this type of behavior from CSR department. I tried to call corp. office, with no help there. They transferred me back to the non help line, that I had to wait 4.5 min. for the next customer service rep, who couldn't care less about me or my problem. They have my money. I still have the wrong order and 1 missing canvas.

Sam's made light of the whole situation and made me feel wrong that I complained about their lack of caring for their customers. The road is dangerous enough without rushing to make up time, plus the anxiety it causes. We would be afraid to use Sam's pharmacy in the future if we can't count on them to honor their time schedule. Unhappy customer!

They didn't have the same stocked item and would not take a return on either unit. I spoke to one of the front desk folks, Michelle **, and the after 6 pm store manager under the supervision of Mohammad **. They said I needed to take the monitors back to Virginia Beach, Virginia and return them there, 40 miles away in the rain. These night time managers were looking for any way possible to get "rid" of the customer instead of helping them.

Gee I wonder why I am a "member" of a "club" if I am treated worse than a customer at Costco, Target, or Walmart for that fact. I'm not sure how I will take care of this. Most likely, I'll take the units back to the store in Virginia Beach and not renew my membership. I would suggest the same for all others. What should have happened is this, "We are sorry you had this problem with missing parts and will refund your credit to your credit card." If the item was not in the store inventory, add it; then give a refund. Suppose this was a very expensive item other than just a 200 dollar monitor? This is the worst customer service I have experienced. Sam's is on my blacklist! There should be a return policy no matter what! Gee, isn't that what we pay the 50 dollars for?

Original Review: Dec. 14, 2012

I purchased a 65-in. Vizio Class LED Smart TV (model M650VSE) online on 11/21/12. I received a confirmation #. I emailed Sam's because I could not locate the order to show my wife. Sam's Club apologized that the order was not completed; in their emailed response, "We apologize for the inconvenience." I contacted customer service and requested that they honor the sale. The rep encouraged me to go to the nearest Sam's on Black Friday and be one the first in line for the store purchase. She states that Sam's is sold out on this order. I actually went that Friday morning. The line was across the block, and I was informed by an agent that the first six people have already claimed the televisions.

I called Sam's again. Sam's assigned me a personal associate to handle this issue (record #**). The rep states that Sam's will provide me with this model or a comparable model for the same price. I never heard from the rep again. She finally called back after I left her a couple messages over a week's period. Sam's offered me a $250 gift card towards an in-store purchase of a television. I explained to her that the television was discounted $500 plus free shipping. She asked me to select a couple models that I would agree to instead. I provided her with the model numbers and requested at least a $500 discount. I would even retrieve the television from the store to save Sam's on shipping. She stated that they would make it happen. She is now not returning any of my calls. It's time for me to cancel my membership and go to Costco. Sam's does not care, but it will help me feel a little better, I guess.

On Friday, 11/30, I called Sam's Club Customer Service to ensure that they knew we were expecting 2 TVs and had received only one. They couldn't tell me anything more than the information I could see online - that the shipping label was created. They couldn't tell me if it had left the warehouse or if it hadn't, when it was expected to ship. I was told to call back in 5 business days, as that was the soonest they would be able to give me any further information. It's absolutely ridiculous.

That weekend (12/2), we visited our local Sam's Club and saw that the TVs were in stock in the store. My husband spoke to an associate and told them our situation. They were glad to help and said that if we could get confirmation from the online dept that the TV had not shipped, they would transfer the order to the store so that we could take it home that day. We called the online dept. and they refused to allow this transaction. I waited 5 business days and called the online dept. back on 12/7. At this point, they could still give me no further information on when I should expect the TV. I expressed my frustration and dissatisfaction with the order.

On 12/8, my husband received a call from the online dept., offering to refund our money for the 2nd TV. He took this as a sign that we should not expect to receive the TV anytime soon and asked if the TV was available in our store if we would be able to pick it up there. The associate told him that the TV was available in our local store, so he took the offer for them to refund our money and we were going to go to the store to buy it immediately. I called the store directly and asked if they had the item in stock and they did not.

Thanks to this atrocious customer "service" by Sam's Club, we now have to pay almost $100 more for the same model TV. If we had known that the TV was not going to be in stock, we never would have ordered it online on Thanksgiving day - we would have gone out on Black Friday and bought one for a better price. I feel that the multiple times we contacted the online dept. regarding the matter, they should have been able to give better information. Instead of waiting until they knew that we would not receive the TV before Christmas and then refunding our money, we would have much rather gotten the TV at our local store. I consider this a complete failure by this company. I will never order online from them again.

I was able to put that one on, put the spare on, then drove to Discount Tire and picked up 2 new tires. I'll never buy tires again from Sam's Club. My wife was without a car for a week! They are not really that much different in price. Discount Tire will match any other competitor price, and I won't have to wait a week to get nothing. The Sam's Club in McKinney, TX was completely and utterly unresponsive, even when I had called them and asked why my wife was not able to pick up the car. Common response was "We're waiting for the tires to come in".

Don't buy any tires from Sam's. Special made tires specifically for Sam's? That was a common statement as well. I work with these tire companies. The only difference is they renumber them. They're the same tires you can purchase at Walmart, Discount Tire, or anywhere else for the same or better price. Skip the Sam's Club and go somewhere else.

I went to the store but it was too late since they only had 6 units per store. Not only that, but once I got home I saw that the money was still not returned to my account. So I not only lost Black Friday (since I had placed the order, received confirmation and Sam’s Club took the money out of my account, I did not go looking for another TV), I also could not even try to buy another TV because Sam’s Club still has my money.

I called them to see if they could help me but all they could do was tell me that the TV was out of stock and that they opened a ticket and I would receive a call or email next week. I specifically opened a membership with Sam’s Club because of this deal and I am very disappointed. I don’t understand how a big store like Sam’s Club can allow this to happen. If they cannot come up with a solution, I will never trust Sam’s Club again and would not recommend their online website to anyone.

My brother was furious because he thought he had purchased a pair of real diamond earrings for his wife. They did not test the diamonds when they sold them to my brother. My brother, being a guy and had not purchased diamonds before, didn't know they were supposed to test the diamonds before he paid for them. The sales person claimed she tested the diamonds which she in fact did not do.

So, Sam’s Club sold a pair of fake diamond earrings which cost $399 plus tax to my brother. Now the manager there treated my brother like a criminal and totally believed his sales person's words! My brother asked that the matter be investigated further to see who is lying and asked them to view the security camera tape which they have above the counter on that day to find out whether the sales person in fact tested the diamonds before she sold them to my brother, as the receipt shows the date and time of the purchase! However, the manager and the sales person there and Sam’s Club headquarter were totally rude and would not do anything else except to blame my brother.

The manager there ignored him and did not want to speak to him further when he asked him to check the security camera video tape. It appears to me that the sales person and the manager were into this kind of scam (switching the diamonds before selling them to the consumers). Does anyone have any suggestions to help us get some help, from any organizations who can put pressure on Sam’s Club to investigate this matter further so that my brother can either get his money back or get a pair of real diamond earrings?

As I was waiting for him to complete the transaction, a woman was browsing. He asked her if he could help her. She said that she called 30 minutes ago and asked to hold a black iPhone 4s for her. As he was asking her questions like if he was sure she called, she said she did. He turned to me and cancelled my order. He said, "Here's the thing: I can't sell you this phone. I have to give it to her." I heard another saleslady say, “It's first come, first served.” I came first, I was already being served, but he proceeded to cancel the transaction. I don't know who was at fault, but I know it wasn't me. I was numbed. I decided to cancel the whole thing altogether and left the store.

That salesman never checked any database to confirm her story or ask any other employees to confirm her claims. I left the store upset - next stop was the AT&T store. I called the store manager after I got home and made a formal complaint. I don't know if it will do any good. I also have a Costco membership and honestly I don’t see any difference. I will not be renewing my Sam’s Club membership. I'm done with them. Good riddance!

Again, Sam's has brought me nothing but waste of time and money. I bought Dell Laptop (#1) in Sept. 2012 on Sam.com. I called Sam's for refund. They said they would send a new one (#2) and return #1. Two days later, I received Dell Laptop #2. It had the same problems as #1. I sent both back. In the past 2 weeks, I called Sam's regarding refund that was issued on Oct. 8, 2012. They said my bank should have received refund and to check with them. Bank said it could take a couple more weeks to post.

Today, Sam's said my bank is at fault because they sent the credit on Oct. 8. After 2 hours between my bank and Sam's Club, and a frustration only a 69-year-old could understand (not counting the previous 2 hours spent), Sam's Club said, “Oops, we posted the credit to your Sam’s club card.” They cannot tell me why or who did this; they can't tell me why no one noticed this the other 4 times I spoke to them; they can only apologize for the “inconvenience” they have caused and will send my bank the refund. This is not the first time Sam’s has been a problem, but it will be the last. I destroyed my card and brought my Costco card front and center. I will never trust Sam's with my money again. Avoid at all cost to shop with them.

I have loved shopping at Sam's for the past 10 years, but something has changed. Something is different - no smiles, no neighborly hellos and deep suspicion of the customers that support them. I'm probably switching to Costco next renewal period because Sam's has lost its mojo, plus it has mean/insulting customer service.

I paid cash for my purchase and left the store. I called and spoke with someone (a young lady) in customer service and explained my situation. She stated we do not take Visa credit cards. My next question was how long has the store been doing this. She said, as long as I have been here, which is 6 years. When I told her the store took it 2 weeks ago, she said all the registers do not work the same and some may still take them. Enough was enough, by this time I had gotten angry. I asked her if this policy had anything to do with race and that I intended to file a formal complaint with Action 9 and anyone else who will listen. At this time, and only then was I offered the opportunity to talk with a manager, to which my response was no!

I am extremely unhappy with Sam's Club. I went in to my local Sam's Club to talk to customer service in person. They said they could not help me. They said that Sam's Club online was a separate entity of their own. So what I gather is this: you have my money, I have no product. The online portion of Sam's club is unorganized and uncaring about their customers. My local Sam's Club says it's not their problem and they can't help. I don't know what my rights are at this point, but I will be looking into my options. I don't know if I should ask for my money back or wait this thing out. I do know I will never order from Sam's Club online ever again. Right now I want to cancel my membership. I am beyond frustrated. I feel ripped off and unimportant.

Update:

The order finally arrived. I scheduled the crew to come back out and put together the shed. They began unpacking the items and realized the bottom box was taped together previously before arriving at our home. They opened the box and realized the grooves or slats were crushed. Some were broken. They would not be able to be put together securely. I called Sam's Club’s customer service for online. I spoke to a supervisor who informed me I had two options: return it and get my money back or I could exchange it. I asked if we could repair it, maybe it would hold with some sort of super industrial strength adhesive. I asked if it was possible to get a discount. The supervisor said, "No.” Those were my only 2 options. I have come this far in waiting. I told him we would just exchange it.

The very next day I received an email stating the order has been cancelled. I called customer service again asking if there was any way to re-order. She said, "No, the item is low in stock.” I asked when they would be arriving to move the pallet from my driveway. She did not have access to that information. She gave me a new reference number which was to replace an old reference number. Also, the return reference number had changed for whatever reason. She said I would not be refunded until they showed up to pick up the shed. So it literally could take another 15 to 20 days like last time.

Maybe I will have a refund by August? Then I can take that money and purchase a shed (Father's Day gift) at Menards and hopefully have it up and putting it to use before the kids go back to school. Sam's Club online has not been fair or professional. I will copy and paste this email to the BBB to inform other consumers of my experience. I expect my money back within 10 business days. There’s plenty of time to get a truck out here to pick up the damaged merchandise.

If more people decided to do business with Target and Kmart, and other big box stores, I think we would all be better off. Wal-Mart and Sam's Club has got their fill. When will they get enough? I had just bought $400.00 in merchandise from them the previous day. I took it all back for a refund and I will never enter their doors again.

I just did an internet study on Wal-Mart shoppers and they have a very low IQ. I do not want to identify with this. I guess, I, like many people, were lured in by low prices, but I have decided I will pay a little more, than support China and their slave labor. Do you have a child? Just think about your little boy or girl working 8-10 hours a day as slave labor for nothing and that is why Wal-Mart and Sam's Club can sell products for a lower price. Pick up any item in their store and see where it came from. Is it worth it? Remember the days when Wal-Mart used to crow about selling American goods. Haven't seen it lately huh? They have sold us out to the Chinese and they are making billions on the backs of poor Chinese children that work long hours as slave laborers for next to nothing. I will admit I shopped at Wal-Mart and Sam's Club for years because of the price, but enough is enough. Shop your conscious.

Today, I went back to Sam's. I asked the nice young lady at the front door checking cards if they were still selling things at the register and she looked down, apologetically, and said "Yes sir, I am so sorry". Then I went to the service desk to confirm that. Both people were apologetic and said "yes sir, I am sorry". I asked to see the manager and was told that he would be back on Thursday. I asked to see the assistant manager. They called her on a radio and she was out back "putting a swing set together".

After 20 minutes, they called again and she said "I am going to be here quite a while". I noted that there were others that were quite upset about the delays and poor service. Mr. Sam Walton would turn over in his grave if he knew that his people were behaving in this way. It is against everything he ever taught. Take a look at Costco if you want to see efficiency and customer service. I am a 30-year "best" customer, but we are finished with Sam's until changes can be made. Thank you.

My complaint with Sam's is they have an obligation to tell me it's a throwaway article, like Kleenex. would anyone buy an air conditioner for $266 knowing no parts or service were available? - No way. They scammed me and everyone else who bought that junk. That is model number AEH12ANW1. Call GE before you buy.

I immediately called customer service to straighten it all out. I believe that my call was routed to collections, where they completely reassured me that if I paid immediately, my rewards would be back on my card and that I would get a check. I insisted on talking to a supervisor to be sure. They even put me on hold for some time to "check on it" and came back telling me that yes, the rewards would certainly go back on and I would get my check for over $300.00.

Surprise, surprise, we didn't get a check this month and now I'm just getting a run around from customer service, who will "request that it be looked into" and "get back to me within 3-5 business days." They refused to give me the phone number for the department processing the request. They refused to tell me who it was on their log that I talked to last month and they refused to let me speak to a supervisor (above a certain point). They gave me a mailing address for Consumer Affairs, who will respond to me letter "in about 30 days". No phone number.

I fully expect to have to call my lawyer to get the money back. It was by far the most frustrating call I have ever made. Not sure whether the complaint should be for Sam’s Club Discover or GE Financial, who actually manages the card. Either way, I will never do business with Sam’s Club again. Also, I’m wondering, does this site do anything or just generate Google ads? I’m still looking for a way to contact Consumer Affairs, besides snail mail.

How depressing it is to first, walk into the store only to see customers wrapped around and down the alleys to be checked out. I understand they are trying to cut employee costs, putting a load on the current employees but this is just poor management. Trust me, customers don't want to come back and face the dreaded long lines just because Sam's is trying to save on employee labor cost. This is the worst place in town for checking out period! It's hurry up, get in line so you can wait Sam's.

When I went to leave, the lady at the door told me she had to put a check on my receipt and I said "no, you can see it but no check please". She said it's store policy and called the same guy who had asked me questions earlier who was observing me closely. I asked to see the policy and he went to retrieve it from the computer. He came back with a paper that showed the receipt has to be verified, but never stating a check mark had to go on it. So I gave the lady my receipt and told her that she could see it, but couldn't put a check mark on it. So the other man said, "I hope you won't have to bring anything back because you will have a problem returning it without the check mark on it". I read your return policy and it doesn't state that anywhere on the refund and return policy!

I was leaving the store. The one who questioned me when I first came in came outside to get my tag number. I wonder why he did that and I soon found out why. He had called them and gave them my tag number. I was pulled over on Roosevelt Blvd and my vehicle was impound and the officer said because I didn't have truck plate on the car and that I didn't have a driver's license from Pennsylvania. This is harassment and racial profiling! I'm going to sue the Sam's Club because the Indian guy took my tag number and gave it to the police as if I did something wrong and there isn't anything that says I have to have my receipt checked with a yellow marker. For him to take it a step further and have the police racially profile the vehicle when these tags were issued by the state to this SUV. I will get an attorney Tomorrow!

On Monday, 3/5/12, I got online to check status. It came up no record found. I called 888-746-7726. The girl finally found the order but could not give any info on it. I got a response from your help desk wanting more info. I sent two emails back to them only to get a response for me to call 888-746-7726. I tried again this morning, 3/7/12, to check status and the same, no record available for this order #** to Robert **. I spent a great deal of money at Sam's but this has left a very sour taste to be treated like this as a loyal customer. East Peoria Illinois is welcoming Costco. I will likely trade to that store due to my treatment from Sam's. Please respond to me if this order will be fulfilled. If so, why no e-mails with confirmation or shipping came forth? What a waste of my time trying to buy a TV.

I am a member of Sam's Club! I had plenty of money in the bank! I have paid with electronic checks at Sam's Club before! The store manager on duty was no help at all, "There is nothing we can do, ma'am." Maybe time to review your payment methods and clients privileges. Accepting credit cards? Debit cards? Lets make our members life easier to shop or they'll go to the competition. Maybe you lost one client. Why was my check declined? No one can explain to me why.

To keep from having a TV that would not work, I paid the $40 shipping fee to get a refurbished TV. I am very angry at Sam's for their poor customer service and rudeness in dealing with me on this matter. I am also frustrated with Magnavox in making me replace a new TV with a refurbished TV. I feel like one of the companies should stand by their products and honor their goods. I will never by anything from Sam's again nor will I buy another Magnavox product.

The manager who processed the box audit, was a manager in training, and apparently was not properly trained. The item was shipped to the return center, and about a week later, the club was notified that the item had gasoline in it. I was questioned, and asked to write down what had happened, and I did. The manager in training was promoted, and sent to her home club, and I was called into the office, and terminated. As I walked into the office, 2 of the managers were sitting down, when one manager asked me to sit down. I sat down, and with a grin on her face, she proceeded to let me know that the GM was not satisfied with my explanation, and that I was terminated. I then got my purse, and left the premisses. I believe that I was singled out, because on September 15, 2011, I was harassed by one of the managers who was sitting in the office, on the day I was fired.

This manager grabbed me by the arm, trying to prevent me from taking a break. I have been harassed several times by the management team, several different times over a 5 year period. The GM was brought into our club 5 years ago, and it wasn't a week later, that he informed me that I was not to leave the club, until that place was fully stocked. I proceeded to let him know that I am only expected to work my shift, which was 9 PM until 6 AM. It was 7 AM, and he informed another manager to drop 15 more pallets for me to work, before we left. Another time, he took my forklift license from me, and told me that if I don't get my license back in 90 days, that he was going to demote me. He threatened my job several times within the 5 year period that he has been at our club.

There is also a team leader who constantly intimidated me,not just once, but several times, over a period of 3 years. Of course I was not the only person she intimidated constantly. I loved my job, working in the claims department, and I did a great job, but with all the constant harassment, and being intimidated constantly, it left me constantly sick to my stomach. I want my job back, and I can't believe that after working there for 10 years, and as soon as we get a new GM, I started having troubles. This is my second time to work for this company. I worked for Sam's Club from 1990 until 1995, but left so I could return to school. At that time, Sam Walton was alive, and he would never have let things like this happen to his employees. Amazing how big corporations forget the hard working people who got them where they are today.

When I came back, I went straight to the furniture aisle where the set still remained. I then asked the associate (who was a different person from the last) about the items and noticed he was being hesitant to give an answer as to it being marked down. He then said, "You would either have to go to the membership desk or a manager to get it marked down." So I took the price tag and on the way, ran into the associate from the night before. I then asked him, "You said $500, right?" And he said yes, took the price tag, crossed out the price and wrote $500 per I think Tina.

So I then went through to pick up one other item and proceeded to the cashier and paid for the couches where the COS had to do a price override. I asked the COS if they could pull the items and if I could pick them up in a few hours. She said yes I would just have to take my receipt to the membership desk where they would make a copy of the receipt, keep the original and give me a copy. Then they would use one of the other copies to write "sold" on it and tape it on the merchandise when they brought it up front so no one would mess with it. So I then left with a copy of my receipt thinking they'll have it ready when I came back.

When I did return for my couches, which I already paid for and are legally mine, I noticed they were not up front where they said they would be. I waited in line patiently thinking maybe they forgot. When I got called next in line, it was a different associate who called me from the last one who helped me although she was still there in the area helping another customer. I told him I was there to pick up my merchandise purchased a couple hours ago. He then asked for my copy of the receipt where I then gave it to him. He went to a file cabinet behind him, pulled a folder with other receipt and he said he could not find it. He then looked to the back of the folder where he found it upside down and backwards. He then used his radio to call for the items to be brought up. The associate then replied he already did earlier.

So he then called his supervisor and the manager on duty and nobody knew where my couches where. Then the manager said he's now showing negative one in stock so they must have sold it to someone else. He then told the associate to "give him his money back and a $50 gift card." This is not what I wanted so I asked if they could check other Clubs for the items and they checked and said no one has them. So at this point, it seemed like it was hopeless and I would have to get a refund and their gift card to their store. This is not what I wanted and I made it clear. They proceeded with the refund and gift card anyway.

So I left disappointed with a gift card and a refund without thinking about the laws about this sort of stuff. It was until a couple hours later that I thought about my rights and their responsibility to my merchandise while still in their possession. And so here I am hoping it's not too late for justice. Is it? Was what they did and their carelessness even legal?

I now still have no couches in my living room. I recently received my Christmas bonus from work which I used to pay bills and put ahead a little. This was the perfect opportunity to buy couches and now is lost to carelessness, disrespect and a violation of rights! Thank you for whoever takes the time to read this! If anything can be done, please feel free to respond.

This makes comparison shopping very difficult. You have to get out your calculator to figure which is the cheapest or just take a guess. I have seen this at Sam's Club Stores in three states: Colorado, Kansas and Ohio and I assume it is that way throughout the Sam's system. Please standardize the unit price signs on all frozen/refrigerated products.

[(Months of Warranty - Months of use)/(Months of Warranty)] x Current Retail Price

The hang up comes in according to the Manager because Sam’s no longer carries Sam’s private label interstate batteries. My contention is that they should provide me with a similar battery that they do presently carry. So I'm going to now give an example of the way that they want to adjust my battery and the way it should be adjusted.

(Months of use/months of warranty) X $48 or 32/60 x $48 (which equals $25.59 credit toward any battery).

[(60 months - 32 months)/60 months)] X current retail price of $80 for a similar battery = $37.33 toward the $80.00 battery.

The manager refused to even look at the formula printed on the battery label, and kept referring to his little homemade chart trying to give me an adjustment based on a arbitrary figure of $48 dollars representing the original sales price of the battery in question.

I do not have the sales ticket and am not required to have it according to Sam's policies, but I have not purchased an automotive battery for $48 since the 90's. This to me is pure bait and switch. And I don't think that their decision to discontinue their private label interstate battery is an excuse to not honor their warranties. If they are doing this, they are ripping their members out of hundreds of thousands of dollars perhaps more than a million dollars. I think a good attorney could make a great class action suit out of this, if one would take such an interest.

Currently, there is $11.74 in dispute. Not a lot of money but I'm motivated by justice. I have a complaint in with their corporate customer service; they were quick to respond but no resolution as of yet.

This was an item I came into there store looking to purchase. It had been released for over two months. But Sam's Club refused to sell it to me even though they had it in stock. I didn't care about the price and would have paid full retail. Sam's Club has proven to me they have no concern for their member's wishes. I can assure you my family won't spend anywhere near the $15,000 we spent at Sam's club over the last year in 2012.

To walk into Sam's Club, you have to have a membership. To purchase the batteries, I had to be a member. In the past, I had bought my auto batteries from Sears. When taking one back on warranty, I never had to have a receipt. There is nothing on any of the receipts from Sam's that says I have to have the receipt to return the batteries, or any other item I have bought there. The manager went and talked with the very rude girl working at the battery/tire department. After he chatted with her about 15 minutes, he came back and said that he was going to do us a favor. He said that he would honor the warranty on one battery. I asked him how that was doing me a favor. He said because he was honoring one.

What good does it do me for him to imply I am trying to do something dishonest by wanting the warranty honored, or that I had done something dishonest to get the batteries? We are both paralegals. What the world makes this man think that we had done, or would ever do something dishonest? If we had agreed to his offer, that would have been like agreeing that we had done or was doing something illegal. The paper that Sam's prints their receipts on fades. I don't care what conditions the receipts are stored in. They all fade. What if we were out of state and the battery went dead and was deemed no good? No one carries all their auto receipts with them when going out of town. How would I get it honored then?

All three people trying to get a 5-minute application done and we were into the 30 minute mark. Then, the approval finally came and they handed me the wrong card. It was a Sam's credit card, a personal account in my name. We mentioned the wrong card right away and they seemed not only oblivious to what we said, they actually corrected us and said we were wrong and this was our card, and it was on. No matter what we say, they didn't or couldn't help us and seemed indifferent as to correcting the situation and/or offering any apology. It ended up after they said they could call and get it switched to a Discover with "no problem". Well apparently, it's a big problem.

The issuer wanted to run my SS again, in other words, do another credit check. We said, "no, absolutely not" and they said nothing we can do then. Just let it lapse, call and cancel or close it were the only options given to us. No possible help of getting the card we actually wanted. The customer "no" service was outstanding in the way we were disrespected and shown complete disdain for the dilemma they had created. The 3 employees just stood there, as if to say when are you going to go away? I did ask for names, but all badges were turned around so they were unreadable. I did call the manager upon getting home. 1 hour and 20 minutes away, and basically there isn't anything they can do either. No help and no service.

Clearly, the technician wired the battery backwards. My wife was told to tow the vehicle to a qualified repair garage and that the electrical problems were not within their responsibility. As a result of the battery change, the vehicle could not be pushed or put into neutral, nor could it be started. We both went back the next day and the supervisor reported that he had no authority other than direct technicians in approved tasks. He also said that the manager would not talk to us until there was a complaint against Sam's Club with damages. Sam's Club refused to tow the vehicle or move it to the outside of the garage, where we could take over.

We began removing our personal effects from the vehicle and someone from the management told us that we had to leave immediately, allowing us to only get the key from the car. We had to leave whatever effects remained in the vehicle. Her technicians were not allowed to assist us, as this was against Sam's Club policy to engage in non-standard tasks.

I complained and reminded her that Sam's Club is the only reason why we were having to deal with this inoperable vehicle and that they had ** it up. We simply needed to take our effects from it before it got towed. She said that they had not damaged our vehicle (which made me mad to hear that) and insisted that Sam's policies did not allow us in the garage and her technicians were not allowed to function until the garage was empty (there were two cars waiting). She said that we could make an appointment to come back after the next two cars were serviced to access the vehicle (we only need four minutes more to finish emptying our vehicle).

I mentioned to my wife that we should not argue but leave and let our attorney handle things. Hearing the magic word 'attorney,' the manager finally decided to break protocol and talk with us. He offered to tow the vehicle not to the mechanic, but to our house. At least, we would have some sanity in our lives to start dealing with the messed up electrical system.

Wow. It is amazing that people who change tires and batteries for a living can make such an expensive mistake. It is more amazing that they throw their hands up on the spot and make me responsible for everything, even though I have no access to the vehicle. I am most amazed that all of the Sam's Club protocols and policies that were stated to me did not allow me to exist as a human being until a claim for damages was filed.

I went to CVS and was denied purchase because it was never reversed. They have it in database that I purchased it in Sam's. I went back to the Sam's Club today and I was denied a fix to the problem. Yes, they made a mistake and yes, it was not my fault but there's nothing they could do about it. I would have to wait 15 days to purchase this product.

I pay the price and do without the allergy medicine. I get to suffer not them! Way to go Sam's. You just lost a customer! I work for an attorney so I don't need one. Believe me, I will be filling his ear full.

A few months later, I started to notice that even if I clean the lenses real good, I still can’t see that good. It was foggy and there were smudge marks. I went back to Sam's Club’s optical department and spoke to the same salesman that sold me the lenses. He cleaned it for me and told me that if I will still have problems, they will replace it for me. I went back there a few times and every time, they had a different story for me. But they did nothing to solve the problem.

They made me come and go with no solution and then finally, they told me that they are very sorry because my one year warranty is over. I told them that I was complaining a few months after I bought the lenses and they did nothing but to give me the run around.

After a few times that I kept on coming over, they finally told me to come the next morning to talk to the manager. I spoke with the manager but all she could offer me was a 50% discount which would require me to do eye exam again. So, $180 and about $70-$80 for the exam made me so upset.

I had no choice but to call the corporate office of Sam's Club. I spoke to a customer service guy who took all my information and he said that someone will contact me in a few days. I waited for the call but nobody did. So after about 2-3 weeks, I called again and spoke to a lady in customer service that couldn't find anything. She asked me if the person I spoke to a few weeks before gave me a case number and I said no. Then, she apologized and took my information again. This time, she gave me a case number and told me that the region manager will contact me in few days. But again, nobody did.

So I called again and spoke to another person. He told me that he put an argent note in my case for someone to call me back. Finally, I got a message from a lady who told me that the store manager will contact me in few days and will take care of my problem. A few weeks later, a man named Terry called me and left me a message to call him back. He asked me if I want lenses in half the price or for free. I told him that they should stand behind their product and their promises. He needs to make me a happy, satisfied customer by making me new lenses with no charge because I really paid a lot of money for it when I can't enjoy it at all. He said, “Let me check and I'll call you tomorrow.” I double checked with him that he has the right number to call me back and he did.

That was a few weeks ago and nobody has contacted me until now.

I paid the minimum and returned those items before the three-month time period and it was reflected, but Discover continues to indicate that I owe these items after calling every month and was told that it will be corrected. I paid off my minimum balance and any new purchase as advised but this total for the item is still showing on my card and reflects very poorly on my credit.

I don't owe this amount of money and would like to see my card with a zero balance and a credit for what I have paid.

As my son is going to college this month in other country, I am confused on what to do with Sams Club. The club customer support representative did not listen at all as they have outsourced their warranty.

Sam's Club does not issue those checks. Those are issued by GE Money Bank. If you are displeased that Sam's Club cannot get you your money, maybe you should pay better attention to your mail. Learn to ask a question or even accept that it was bonus money not owed to you, but a benefit of the credit card you carry through GE Money Bank.

If you feel cheated, my best advice for you is to get a new set of glasses, so your oversight doesn't hurt your monetary fund in the future.

Sean/Donna of Apopka, FL

I find it funny that you've purchased a television five years ago, and feel that the wholesaler you purchased it from is still responsible for something that you've owned longer-- than most of the associates have worked there.

You're given warranty coverage; you're given the ability to return within a certain time with receipt (and you were under the original policy, not the current 90 policy), and you were having manufacturer defect issues to begin with (by the tone of your post), and yet you waited five years for it to completely short out. Then expect everyone, but yourself to get you something that's depreciated value makes it worthless not only to you, but anyone else who hears you whine.

Blaming the economy is a cop-out for cheap sympathy that nobody really sheds a tear for anymore; spare us the plight of your existence.

Your wholesaler you bought from offers no interest financing if you've kept your credit up to get a credit line, and also provides discount televisions from floor models as well. Going on six years, with the same television that you had problems with from the start, sounds like you should've gotten an exchange back in '06. You should probably look to buy something NEW now. Since from the get-go, you needed a NEW TV.

Frank of Feasterville, PA

I guess purchasing extended coverage would've come in handy. If you were so worried about your investment, next time secure it. For one, the warranty covers surge protection from day one and during the lifetime of the warranty protecting that circuit board. This is just an F.Y.I. for you in the future!

Patricia of Canyon County, CA

Shame on you for being an associate and failing to report a deceitful transaction to a member of management or to the corporate number. You have an Open Door policy for a reason, and you need to use it if you feel that there is an issue with your team leader's decisions and actions. You're just as guilty for not trying to get this issue taken care of internally and standing by like a dunce.

As far as the upgrade goes; if that gentleman was charged with the item number "123" and upgraded to the plus, he will receive the benefits on his card whether he is realizing it or not.

You'd probably do well to check your MTracks afterwards with his membership number, and see that it does show in the system that he's been upgraded to PLUS.

Also, members are never guaranteed a full refund ANYTIME they want. Before you get uppity, here's what they are guaranteed:

Sam's Club Members are guaranteed a FULL RETURN on membership IN CASH anytime DURING THE COURSE OF THEIR MEMBERSHIP. If they let their membership expire, and haven't asked for a return on it during the year, they have used it, then there is nothing to return. No active membership, no money being currently used to allow you to shop, no privilege to refund. Makes sense to anybody who really examines the policy.

I understand you work at Sam's Club, but you really should be coached to be reminded of what you have to use for these areas, and for a better understanding of how the membership system works, since you don't seem to grasp it for the life of yourself.

Mary of Absecon, NJ

Good for you honey! If you're dissatisfied with a manufacturer defect, get that manufacturer on the horn and give it to him! Best of luck with your Phillip’s!

Karla of Nicholasvillle, KY

Honey, your membership's expiration has nothing to do with why they can't look it up. Get your facts straight. With so many tens of thousands of members, Sam's Club only holds your receipts for two years on your membership. A three year old TV will not be found. That's why it's important to hold receipts for items with warranties. Any retailer, manufacturer, or consumer digest will stress this to the point; that it'd probably knock you on your behind.

Also, a membership that's older than two years may be recycled and cleared out; so, if you haven't been there for a while and kept up your card, then the record's probably gone!

So sad, oh well... next time read a Terms of Service and keep better record of your purchases if you want to maintain your coverage.

If you really bought the three year warranty, then you are still covered until this year 2011. You get a one year manufacturer warranty, and then your extra coverage kicks in after. So take a deep breath and go scour that mess on your desk.

Brian of Vine Grove

Your roadside policy allows you to get compensated if there's a problem during the coverage. Otherwise, as far as tires go, once you buy it and it's off the lot, it's officially your problem and any issue you have must be taken to the manufacturer, not your installer.

If you drove on that thing for 12,000 miles and then it popped and you're supposed to be covered for 30,000 miles, then you did receive 12,000 miles of tire. Therefore, you are only returning 18,000 miles of tire for credit towards a new tire.

You may feel like you take a loss, but what business do you know is able to receive credit for a returned and defective tire to the manufacturer?

Exactly.

I hope that enlightens you.

Jessica of Hagerstown, MD

You used it for a year and had problems. If you have your receipt or even if you don't, you can return it to your Sam's Club. Bring it in. If you don't do that, then oh well. Sam's Club can't help you if you don't make an effort.

If their management team gives you guff, call their bluff at 1-800-WAL-MART. One hundred percent satisfaction is part of your membership.

Stop griping, get off your **, and do something about it.

Debra of Fort Atkinson, WI

Sounds like as a single mom with three kids, you need to speak to those children and find out who broke that TV.

Also, as I've mentioned to others, you need to use your warranty and hopefully you bought extended coverage because in that household with kids who probably run the tube 24/7 when you're not around, that TV was going to get some wear and tear and put through the ringer with use.

Young children can bump, scratch, bang, and do so much to a television that it'd be no wonder your set's gone out!

Finally, here's my gripe...

I like Sam's Club. They're a store like most others. They have policies, regulations, rules, and ways to help. These directives they use are just like other businesses, being used to protect their business and still satisfy their customer. When people think of returning a TV a decade later is acceptable, bringing back a broken iPod that your child cracked should be allowed, and that your inability to function as an adult should be compensated at your every turn with a gift card for gas, a gift card for your patience, a gift card for not sniffing your hand after you scratched your lazy ass-- then of course, you're going to be denied.

There's a reason why memberships are sold only to those 18 and older--because you're all adults.

You all have the ability to comprehend basic economics. You all have the mental capacity (not so much the ability to use it, but still you have it) to comprehend how products work, that a store is a seller and not the creator or maintainer of a product, and that when you scream, yell and gripe at hourly associates (who don't get paid enough to even afford to shop at Sam's Club the way you do), then all it makes you sound like is a whiney, faux-victimized and self-absorbed ** with no common sense in your heads.

Grow up, people.

Another unsatisfied customer. Shame on you Akai! Due to the economic situation, it is not possible for us to replace it. Someone really needs to help people like us who have nowhere to turn or no one to help us get answers or satisfaction. The little people are always the one who suffer. Thumbs down on Akai products. Now, I hear it's been taken over by Samsung.

We have been told that we are not allowed to mention our $40 worth of membership. We have to tell potential members that we only have the $100.00 Plus membership. When they ask if there is a cheaper membership, we are told to tell about the Business membership for $35 if they own or operate a business. There are contests daily to see see who can sell the most Plus memberships. It's hard enough to lie to these people who shop there for the warehouse discounts, but I witnessed an act of unethical, deceitful behavior by a "Team Lead."

I had a regular Advantage member come to me to return a TV so he could buy a bigger one. His TV's price had dropped since the member bought it, so I had to have an approval and a register override to complete the transaction. A Team Lead came to override the transaction and told the member that he could get a 4-year warranty for $60.00 + the cost of the three-year warranty. Members get an extra one year added for being a Plus member (which he was not). She talked him into paying for the warranty and she added the Plus membership upgrade for $60.00 without telling him.

He left thinking without knowing exactly what he paid for and she didn't upgrade his membership card, so he really won't get the benefits of the upgrade unless he gets the new card and he doesn't know he has to. I was appalled and shocked at the blatant deceit and unethical behavior. I have seen other supervisors and team leads tell members they have to call the 800 number on the back of their membership card to return it and they don't.

They are supposed to be able to turn in their membership for a full refund any time they choose to. I know this kind of unethical behavior goes on constantly as associates on every level are pressured to sell one Plus membership a day. Please look into this as I fear it will only get worse for the associates and the customers. Thank you.

I called a TV repairman. I paid $50.00 non-refundable just for him to look at it and tell us if it is worth trying to fix. He laughed when I told him it was a Vizio, and said I got 2 more years out of it than expected. We paid about $700.00 for it. I won't be recommending Vizio to anyone else, or buying any more Vizio products.

I am now a home bound disabled housewife. I have alot of time that I would like to use the product that I purchased but I cannot. My mobility is limited and I don't think I should be forced to try to go to another room to enjoy my TV. I also don't have the money to go buy another one, handicapped people do not have extra $600 or $700 laying around each year. Please help. Thank you.

My complaint is that the tires were prorated for tread wear, which I agree but the credit averaged $18-$21 per tire. I feel the credit should have been much greater since I only got a little more than half the wear -- the credit should have been close to half the cost of the tire. My son has the same tire on two vehicles and I put the same tire on my wife's car. Hopefully, we can resolve this issue so I can keep buying BF Goodrich tires.

I am retired and on a very fixed income. I do not have the cash to pay such a high expense and will take me several months to pay for the new tires! I am also handicapped and need good tires on my vehicle--living in the snow belt of NE Ohio we see a lot of snow. I do hope you can help me.

Also, the people that work in the snack bar area are more concerned about their social lives than they are with their customers. We will not be going to that Sam's Club or any Sam's Club again. Costco is about a couple of miles away and I will be more than happy to drive there to be treated like I'm wanted there.

I can't afford another TV, and my kids are heartbroken! What kind of junk are you selling to people? The TV is only 1 1/2 old. What am I supposed to do? I want either my money back, or you need to send me a new TV. I don't have any extra money to purchase another TV for my kids!

Well, two weeks later, I had the same exact problem happen again. The picture is black, you only hear the channel sound, and a reading that says - "Input Lock". After this time, I assume that maybe my problem was involving the cable box. However, I very soon can to believe that Vizio has a serious problem. With the cable box not connect to the TV, it still would not power on. The second tech says, it's unlikely to have two TV's with the same problem, but his reply is that there is indeed a problem with the power supply. Two New Vizio TVs with the same problem in 45 days.

"Dog bite me once, blame it on the dog. Dog bite me twice, blame it on me." Good bye Vizio. TV was within return period. I returned and got my money back! Don't buy a Vizio.

I have been shopping there for over 10 years and these problems have only started since the present manager has taken over. In case someone has not told him there are plenty of people looking for work hire them, we are tired of standing in line. Every Saturday the store is very busy. It is just too bad the management is too blind to see this and put more people on the lines so the customers’ frozen goods are not frozen anymore by the time you get to the exit. Also, the people at the door are stopping to make small talk with everyone and there's a line across the store waiting to get out. Someone at Sam’s, wake up and get us better management.

On May 16, 2010. On May 16, 2010 the Sony Bravia 52 inch started acting up. Every time I turned the TV on it would go directly to Standby mode. I contacted the support line and they told me that the problem was internal. I contacted the Sam's club in Southgate Michigan store because that is where I bought the TV's. They were very helpful and the clerk (Janine) actually remembered my transaction, and realized a mistake had happened and I did not get the extended warranty as promised. The store manager asked me to bring the TV back for an exchange, I explained to her that I had moved to Texas and she said that was no problem all I have to do is call any Sam's club in my area and they would do the exchange. She also said she would talk to them if necessary.

I called the Humble, Texas Sam's Club and was told by the Store Manager on Duty that there was nothing he was able to do for me. It was over 90 days and if I had an extended warranty I could call them. I explained the whole story to him and even asked that he speak to the Southgate Sam's club Manager. He said very rudely that he would not be able to get anything for my TV and it is over 90 days and he would not be able to help.

I then contacted a different Sam's Club farther from my home in spring, Texas on Richey Rd. The Manager at that store was very nice just like the Southgate Michigan store. She Minnie) was very helpful, she asked me to bring the TV back for an exchange which I did. I wanted you to know the problem that I had with the Humble, Texas Sam's Club. I will not be shopping at that store any longer. I am sure if you look up my membership # you will see I was a very loyal customer. The Southgate, Michigan and spring, Texas Sam's Club stores were very Customer friendly and I would like to commend them. Thank you for your time.

After waiting a month with no communication from him, I returned to the store and again told my problem to the now different manager on duty. I received an apology with the promise that she would most certainly take care of it and get back to me. I was given a contact at La-Z-Boy customer service to help resolve the issue. I spent months e-mailing them and still had no resolution by March/2010. It's taken five managers and over nine months and the matter has now turned into an epic disaster. There were promises made that were never kept about the financial aspect and the furniture issue is still not resolved. The purchase was made on a 12 month same as cash plan and they are charging my account with interest that managers had promised to take care of because I have been without the product for so long.

I am in the process of returning the furniture because the replacement cushions again have no evidence of having a UV protection via tags, etc. They, La-Z-Boy representatives, told me the producers of the fabric stated they had treated it this time. I was told the fabric is made in China but I see the product has no federal tag usually required by law for imported chemically treated items. Furniture cushions of sub standard quality and questionable chemical content also unwarranted charges to my credit account.

I requested to see a manager. Once the manager came over, I asked why did I have to open my personal bag now when I never have before? I was told it the store's policy and everyone had to do it. I stated to the manager that I didn't see the policy posted anywhere for customers to be aware of. (My wife wasn't asked to open her purse). I then opened my bag as requested and the manager searched my bag and found nothing that belonged to them. I was humiliated, singled out, disrespected and embarrassed in front of my wife, child, store employee and customers. I was called a thief. I was not apologized to for the incontinence. Instead I was told by the manager "that he had to have his bag checked upon leaving the store".

After going through the embarrassment and shame Sam's Club has bought to my family, I stated that I wanted their corporate office number and I no longer wanted the items that I originally purchased and I requested to have my money returned to me. After leaving the store my family and I were humiliated we were emotionally and mentally drained from this ordeal. Upon arriving home, I called Sam's Club corporate number and spoke with a reprehensible explaining what happened and was told that someone would call me back. I have not received a phone call as of yet.

Please note there are not signs posted, and the Sam's Club card checker has never stated that all bags are subject to being checked on the way out. We were never informed of this policy. Because of the actions made toward me by Sam's Club employees, I have had to spend extra money which we don't have in this economy by getting another membership elsewhere and purchasing items from the regular grocery store. Sam's club was the main store my family shopped at until this. Being called a liar and a thief is degrading and being singled out, out of a the people in the store, only to be found innocent was humiliating. My family is having a very hard time dealing with this.

One day, I went to the store and my card read declined again. They told me that my card was declined and the only way for me to buy was to open another account. I accepted and asked them not to put it as credit but to rather let me open the account and pay with my debit card. Three months later, I got a letter saying they gave me $3,000 credit limit and that I already owed $900 from my past disbursements and that because I had been late three ,months they were giving me a $39 late fee charge.

So from my account being declined once, they opened a credit account under my name without my authorization and gave me a $3,000 credit limit so they could add a $900 debt I did not have because I had already paid off plus another $300 something I don't know from where. So I noticed they had re-opened the already paid accounts, added the amounts and made a mistake. I called, explained and asked for help many times and they said that they were going to fix it but I have been battling with this for over a year and I am still reported with negative credit because of their mistake.

If you can look at account number **, you can see that I even have a positive balance from what I have already paid. If you look at my credit report, I have higher revolving balances and none of them have a negative record because even though I am unemployed, I have never so much as being late for a payment. Account number: **--the number that changes in all of the accounts is the second set of **. My original account started with ** and I am up to ** from how many accounts they have opened.

Please, if you call me, have someone call me in Spanish because I am having my daughter write for me in English. I do not speak English! Or, you can call my daughter at **.

We asked who can we speak to make a complaint and she directed us to a manager named Shawn. He again enforced that he cannot let us in unless we place our bags on the rack. He also mentioned that he is not responsible for any belongings that may be taken if we leave our bags on the rack. We questioned why and he said it is not his nor the company's responsibility to watch our bags. Other customers with bags also stood in line questioning why and the manager Shawn mentioned we can call 1-800 to place a complaint. At that, we were sent away even if we are paying members of Sam's Club. We tried calling this number with no success, line is always busy.

As a meat cutter you are required to lift boxes of meat (usually 50 lbs. to 100 lbs.) from skids (or pallets) and arrange them by date on shelves in the walk-in refrigerator/freezer. This particular refrigerator/freezer had a leaky refrigeration unit on the ceiling (they have since remodeled this area or they were in the planning stage when I was still there) which made the lifting, bending and twisting with these boxes a challenge (and very dangerous). Well, within the first week (December 16, 2007) I slipped and fell injuring my back.

They initially denied my Ohio Workers Compensation claim. Sam’s Club and Wal-Mart are a self-pay Workers Compensation organization which translates to some very bad news for their employees. I tried to return to work with very limited lifting for a couple of months, but the condition only worsened. I sought a doctor (on February 26, 2008) specializing in orthopedic medicine.

I was diagnosed with disc displacement and have been in severe pain for over 2 years now. My Ohio Workers Compensation claim was accepted for temporary total disability and a back strain after about 3 months (in May of 2008). My doctor was pressured into returning me to work before my first epidural injection (around 3rd week of June 2008). Well, after this injection I had some relief, but it was only temporary. So my doctor scheduled another injection (about 3rd week of August) and put me off work until after that procedure. He was pressured again to return me to work (September 1, 2008) before that second injection. Well, in the meantime, my Ohio Workers Compensation claim was denied past July 1, 2008. I received my second injection and it was similar to the first. I only had temporary relief.

Sam’s Club stopped paying for doctor’s bills, prescriptions and any recommended procedures after July 1, 2008. Well, I still wasn’t able to sit or stand for any length of time. I had mostly lay on heating pad or soak in a hot bath which I really couldn’t do and greet customers at the same time. So, I couldn’t accept a greeter position at that time nor now. In addition, I was afraid that if something else happened to me at work I would be in even worse condition than I already was.

So, this has resulted in a loss of pay, health benefits and my quality of life. Before this injury I was very active. I loved playing with my grandkids, working on my lawn, walking in the park and working around our house. Now, I can’t do any of these things, and in addition I’m in constant pain.

I tried to help my wife with some of her work (taking some pictures from my car and looking up information on the computer) which was a huge mistake. Not only is it difficult for me to get in and out of a car, but I can’t sit for long periods of time (30 minutes or less). Well, this resulted in Sam’s Club thinking I got another job. I was only trying to be productive (as a husband I felt I had to contribute, but I was unable to go outside the house to find work) and I could start and stop work when things were too much. I could work for 10 minutes and rest for an hour (something I couldn’t do at Sam’s Club) or I could take a few days off if I over did it (which was very often). All in all, I worked for about a total of 20 hours over a 4-month period.

They considered this quitting my employment with Sam’s Club and they said I was able to perform all the regular activities I was able to perform prior to the injury. None of this is accurate. I am still in constant pain and I can’t function like I did before I was employed at Sam’s Club.

It is disappointing that anyone has to suffer over 2 years (with no relief in sight) when they are injured at work. I was then told that I had this problem before I started my employment there. Their doctors saw me months after my injury and they could tell I had this disc problem before I started work (that’s amazing insight on their part considering all the work I performed leading up to that point).

My lawyer and I are still fighting this and it may, eventually, go to trial. Due to the lack of health benefits and loss of work we are in severe financial trouble. We have borrowed all we could from family members and are still coming up short. Even with a trial the outlook is bleak and will cost more money than we have. I keep hoping and praying that something will be done to reduce the pain in my back. As long as Sam’s Club doesn’t have to account for injuries their employees have at work, all their employees are at risk.

I suggest everyone reading this go to Sam's Club and yell "Code Adam" and see what happens. It's not illegal to yell this as it's not illegal for Sam's Club to watch your kids be snatched apparently. Plus we now know the response time at Sam's Club Santa Clarita for the Sheriff to be about 60 minutes. Please spread the word and don't let Sam's Club be a domicile for pedophiles and kidnappers.

There have been numerous repairs done on this television, three to be exact. On February 11, 2010, we had our last repair. When the service people came to our house, our television worked as far as being able to watch TV. When they left, the television did not work at all. It won't even turn on.

The following morning, we phoned the Service Plan, again, for another repair. At that time, we were told that the part was already ordered for a repair, but that they would submit our file to the Service Solutions Center for request for replacement. On February 18, 2010, we had to call back to find out the status of our account, whether the TV was going to be fixed or replaced. Mind you, we were told that it was going to be serviced while we were waiting for a return call. The service company, I.T.I., had no idea of that service, so in turn, were never contacted by this wonderful service plan you have.

So, on February 18, 2010, we were told that our request for replacement had been denied and that the service company would be in contact to set up a time to service the television again. And again, the service company has no idea what I'm talking about when I call. Sam's Club Service Plan has yet to call them to let them know they are supposed to set up service for this television.

On February 19, 2010, we called the service plan again, getting more and more frustrated and angry with every call. We were told at that time that a Rush would be put on our account and it was again going to be sent to the solutions team for a request for replacement. Now rush to me is quick, right? Not according to your wonderful service plan. We called again, today, February 22, 2010 to find out the status to find out we have to wait again, the 3-5 business days for someone to call us back from the solutions department. But, here's the kicker. Before we were told this, we were asked by a customer service representative if the service company had been in contact with us to set up an appointment for service. Really! Does anyone at the service plan know what is going on?

So why are we contacting you? We just want you to be aware of the problems that are occurring within your company. Also, we have contacted many consumer report agencies and have reported all of our problems with your company to them. So, where is the 100% Customer Satisfaction Guarantee in this instance? Here's what we want, the money to replace the television, plus tax and plus the $198 cost for the extended warranty. We don't want a television from Walmart or Sam's Club because I will not deal with your service company again. We don't know what kind of place you are running, or even if you know this is happening in your division, but maybe you need to check it out. We will be calling the service plan everyday and will be contacting consumer report agencies everyday with complaints until this matter is resolved.

So take this as you may, do what you want with it. But just so you know, that we will keep reporting the horrible service that we are getting from your company until this matter is resolved.

My husband came in, and we bought a battery from Sam's. We went to Wal-Mart to get tools to change the battery, and changed the battery ourselves in the Sam's parking lot during a snow storm. After complaining to the store manager that they couldn't take 5 minutes to change my battery, I was told that OSHA laws require that there always be 2 employees in the garage area. That's fine, but why do they take lunch 1/2 hour before they close? I deal with the public with my job, and this attitude would not be tolerated. I guess Sam's Club just doesn't care about customer service. I had to spend over $20 at Wal-Mart for tools that I didn't need, just so I could replace the battery.

After days of complaining, the acting manager at the time stated to bring my vehicle in and he would go ahead and take care of it. They repaired the tire by patching it. The repair man stated if there were any other problems to just call and come back in. Well, months go by and now and the beginning on 2010 the same tire is flat. I still no longer have a membership with Sam’s Club because I cannot afford it at this time.

My main concern is I do not think that it's fair that I have a life time warranty on the tires but in order to have that I have to be a life time member of Sam’s Club. The consequence are days of having to stop and fill my tire with air, money, and inconvenience because I paid for a life time warranty at the time of purchasing the tires and I am not receiving the service.

Regardless of outstanding year-over-year performance, or having, been the employee of the month, the employee of the year, or having received outstanding performance evaluations year-over-year over for every year she's been employed by Sam's Club, it's the age that's the key-driver in these actions. Sam's Clubs have younger employees, with less time (many having been with Sam's from only a few days to a few weeks) and they're selecting the most senior employees. As compensation, they're advising long-term employees that they can apply for temporary jobs, such as Cart Guy. This is a company that's supposed to be the customer-friendly store and dedicated to their employees. They treat their employees with total disrespect. My wife can only receive benefits if she signs an agreement to not seek compensation for age discrimination.

I called back after I had officially left since I was no longer able to access their website to see what my last paycheck would be. I called in and was quickly told that my sick pay would not be used and I had summarily lost it. After calling corporate office, they told me to contact the Market Manager, Mike ** to straighten this out. Surprisingly, the Walmart Corporate Office was shocked at this. The Bloomington Personnel person, named Bonnie, suddenly tried to claim that I had never faxed in my documentation even though I had the confirmation both verbally and in writing. Now Delana at Bruggers office told me that they were going to fix everything and yesterday, the check that was owned by me (for even the days I was there physically working) is nonexistent. As I saw a manager at the Bloomington make changes on the computer to employee's schedules, which I thought was very illegal, it makes me wonder if they were applying their magic to mine, too.

Please let me know if other people who have worked there have had a similar experience. Right now, they are holding back my paycheck which I need. The sick time was to pay for my emergency room visit and they are trying to get out of paying that even though I accrued (earned) this income. While I was working there, I had many great evaluations and had to work through my breaks when managers told me to keep my job and now this is how they repay it.

So here I am with a tire noise on my once quiet Honda Accord and tires with a defect I got with the tires. I hate the noise and will either get new tires or a new car. The noise will make you crazy! My question is does Sam's Club sell "defect tires" for a better price? I am disgusted and feel if I went for a few bucks more, I could have had a better tire like what came on the car. I need to replace two tires due to a defect that was there when I bought the tires. It’s an expense I really can't do as I am retired and not working.

PS: I know it is a year ago, but it really bothers me to drive that car and I want to share this with B.F. Goodrich.

At 2:30 pm, I arrived at Sam's Club to get my car. When I arrived, no one was there to greet me. Eventually, a technician asked if I had been helped and I said, no. So he proceeded to get my keys and paperwork. When he handed me a key, I said, "that's not my key." He said, "Are you sure?" I said, "yes those are not mine." I have a Winnie the Pooh key, a remote start clicker and my house keys. Again he said, "are you sure." and I said, "Yes!" Eventually, the lady that had helped me earlier arrived at the service desk and I explained that the keys he had were not mine.

So three of the technicians and the service lady began to look through the trash, the box where keys are held for cars in service, the counter and displays. Then, the service lady made a comment, "I wonder if it was that lady with the Chevy Tahoe?" She finds Kelly's paperwork, the lady with the Tahoe. She asked for the technician to call the lady why, she went to look at the security camera. Later, the lady came back and said she is not sure if she took them, but she was obviously irritated in the video as she was bumping into customers and pacing the floor. The service lady claimed that she noticed the lady was irritable because she had been waiting an hour. The technician who worked on my car claimed that the video proves he put my keys back in their secure box after he finished my car.

Later the lady came back with a gift card of $50 and a phone book. She said that I can take my car to a dealership to get a new key. In the meantime, I called my insurance company who could not help. Then I called my mother to see if I had a spare key. Once my mom found my spare, she drove it out to me. During this, I called Robert at Adams Chevrolet in Belton to see if he could get me a new key. The manager, Todd, came out with his business card and apologized. He agreed to have my car and house re-keyed at their expense. I drove my car to Adams Chevrolet, but found my car would not be finished for at least a day or so depending on parts.

I called Sam's Club back to speak to Todd, the manager, but he was gone for the day. I had to speak to Sandra, the assistant store manager. I explained the situation and asked if they would pay for a rental car as I had no other means to get home or to work. She claimed she had to call Todd for approval first and she would call me back. I also asked Sandra if I should file a police report as this would not be a cheap fix to re-key my car. Sandra said, "No, that is not necessary We do not want to inconvenience you anymore; we will take care of it."

I said okay and we hung up. Sandra called back about 15 minutes later and said they would pay for a rental. Robert at Chevrolet contacted Hillary at Enterprise Rental in Grandview; however, they were out of cars. Hillary said that they were going to get more cars in the morning and they would come pick me up weather providing. I called my boss to explain the situation. However, since we were short-handed and I hadn't come back since I left at 2:30, he asked for me to get a ride with a co-worker. I called Robert at Chevrolet back as I had left once there was no car and they could not fix my car that night, to tell him to have Enterprise call me tomorrow and they could drop off a car at my work.

The next morning I had to walk my daughter to school in 0 degree weather because I did not have a vehicle or anyone else to help me. I then had to walk down to 79th street and wait 30 minutes for a co-worker to pick me up. Later in the morning, I received a call from Sandra, the assistant manager. She said that they would not pay to re-key my car because it would cost $1500 to change the cylinders on both doors, my trunk, replace the chips in my car keys as well as a new remote start clicker (all of which required programming as well). Immediately, for the first time, I got upset and told them this was not acceptable and this was not my fault; it was their lack of security of my keys that caused this and they needed to fix this and make the situation right. She claimed she would call me back and that she had done all she could do for me at a store level.

I then called the Grandview Police and asked if they could send an officer out to file a police report. When Officer Mark ** arrived, I gave him my report. I explained that Sam's Club had only offered to re-key my apartment locks ($25), cut a new key for my car, but not re-key and a $50 Sam's Club gift card. The officer stated that he did not think that was fair either, but he cannot make them do the right thing. I told the officer that Sam's Club was not sure if the lady stole my keys because they could not tell without a doubt. I told him they had contacted her, but she would not answer or call them back. I told Officer ** they have a video and to please check it out. He left and promised to call me back.

I had another conversation with Robert at Adams Chevrolet. He said he could not finish my repair as Sam's Club did not want to pay the $1500 to re-key my car and locks. I told him that this was not fair I cannot drive a car when someone else has my keys and information. Unknown to me, Robert did nothing further with my car not even re-cutting a new key that Sam's Club had approved. He did not complete it as he knew I was not happy with the circumstances. When Officer ** arrived at Sam's Club, Sandra called me to let me know he was there. She did not sound happy I had made a police report. She said that she would call me when he leaves to get my personal information as she was going to file a claim with her corporate office.

When Officer ** left, Sandra called me back for my information which I gave her. I told her, "You know if you were in my shoes, you would understand that I feel my home and car security are gone." Also I asked, "how is your corporate office going to handle this matter?" I said, "Surely more than a re-key of my home, a $50 gift certificate, and just a re-cut of a key that someone out there has?" Then Sandra claimed that she was not sure, but someone from corporate should call me today.

I then asked her about the video again. This time she admitted that the lady took my keys, but she thought it was not done maliciously and maybe she didn't know she has them. I told her it doesn't matter, it's the principle that she has not returned them or answered your calls and my personal keys are out there to be used. She said that she didn't think the lady had my address. I don't think that matters, it could be an inside job, or she could have memorized my address, or she could have used a camera phone, or she may have done it to spite them for taking a while on my car.

Sandra got frustrated with me, but I told her this has been a huge inconvenience to me. Again, we hung up with the intent that something would be done asap. I called Robert at Adams Chevrolet around 3:30 to see if my car was done because I hadn't heard anything. He said, no because he did not have a key, it was special order and because I wasn't happy with the circumstances, he stopped all work on my car. I then called Sandra back to tell her that I was not happy.

Sandra said that Adams Chevrolet would get my car key re-cut tomorrow, but it would take about an hour. I told her, "Oh so now, I have to lose another hour of work? This is ridiculous." She said, "I am sorry but that is all I can do." Sandra also told me to pay the bill and she would reimburse me. I told her I was not paying anymore money out of my pocket, that they needed to arrange payment. So then I called the corporate office of Sam's Club. I spoke to someone there who asked me several times if I had Kelly's information and I said, "no, they have given me no information." Then he put me on hold to call the store.

When the guy at corporate came back on he said that he was going to have me speak to the manager over Sandra. After holding for several minutes, Sandra came on the phone. I said, "I was supposed to be holding for your boss." She said, "I told you, I have made a claim with corporate and you will have to wait for them to call you." I said, "No, I will call News channels 4, 5, 9 and my lawyer," and hung up. I called corporate office back and asked to speak to someone with authority which I did not get, but the guy claimed he would work up an Escalated ticket to get this resolved and have district manager call me back (this was around 4:15pm).

I never received a call back with this escalated ticket. Before I left work, I checked my voice mails. I received a call from Hillary at Enterprise around 12 to ask if I still wanted a car. I also got a call from Officer **. He did not give me a police report number. He said, since Kelly ** lives in Kansas City, MO, he could not go to her residence and he would have to have KC, MO police do it. He also asked if I knew if the lady was black or white which I have no clue. She was there when I was and I didn't see the video. Officer ** said that he could not tell as the video was black and white.

I had to get a ride to Adams Chevrolet in Belton to get my car with no work done on it. Robert claimed he was sorry, but he would hold the ticket open for me! I had canceled my new college class for the night as I was distraught and had been crying all day which resulted in a pounding headache. I could not get into another class before the end of the year, so I have to file for a leave of absence, so I do not lose my financial aid. I have left a message and an email with Fox 4 new Problem Solvers and KCTV 5. I spoke to a gentleman at Channel 9 to see if they would air my story. He could not promise a story today, but maybe tomorrow. I called my bank and stopped payment on my check, 12-8-09 to Sam's Club in the amount of $181.73. I stopped payment since no one as Sam's Club will help ensure the safety of my car by paying for rekeying my locks and my car is not in the same state it was when I dropped it off.

I have also lost 4 hours+ of pay from work (3hrs the day of the incident and 1 hr the day after since I had no car). My boss had to wait for me to drop my car off approx. 15 minutes because the line was long; my co-worker (Kim **) dropped me off when I was picking my car up. My mom had to drive from OP, KS to Grandview to bring my spare key as all I had was a remote. Another co-worker had to drive in the snow from 77th & Nall (Prairie Village, KS) to pick me up on the side of the road of 79th and Grant, so I could get to work. My co-worker (Kim **) again had to drive me to Belton to pick up my car which had nothing done to it.

I would like compensation for my loss of work time (I make $17.54 an hour), my car to be re-keyed with another remote and the re-programming done, and my $30 stop payment fee as I feel I should not have to pay for my tires due to the circumstances that have arrived. (Also I feel I should have maybe replaced all 4. I asked the lady to check when she got my tire size if all four were bad, but when she came in and I asked if all 4 needed to be done, she had a look on her face that told me she did not check. She says, "Oh well, they will be okay for a little while longer). I want reimbursement for the $25 fee to re-key my car. Lastly, I feel I should be reimbursed for my yearly membership to Sam's Club as I have to pay to shop there and I cannot believe they have treated me, their paying customer, this way!