Pier 1 Reviews

I ordered a small table on March 11th. Several days later I decided to cancel my order and notified the company at their identified email address. More than a week later, I still had no reply. When I threatened to stop payment in another email due to their total lack of responsiveness to my emails, the company processed the payment but without providing any info regarding status, delivery nor response to my intent to cancel the order. For all I know, this may be a scam of an online store. I am challenging the charge with my credit card company since the company has not provided me any options available to me. Buyer beware!

Buyer Beware. I ordered a 30" wreath. I paid almost 90.00. I struggled to get answers on my tracking number and the customer service is AI so not helpful at all. I asked my cc company to not pay the charge because I didn't receive my item. Well finally a month later I get an email and tracking number. I received my item a month later and it wasn't what I ordered. I got a small wreath and the box it came in measured at 18". The worst experience. Don't waste your time. I requested a return label. We will see if I ever get one.

I’m shocked at all the bad reviews. As someone said, this is not the company they used to be. I ordered over $400 in merch. Part of that order was delivered to an address clear across the country from where I live. I’ve sent 3 emails which I’m now learning will not be answered. They have 24 hours from now and then I’m contacting my credit card company to get a dispute going on this. I’m sad to not get the things I ordered but I will get my money back.

Buyer beware. Not only is the online shopping experience a joke, if you do make a purchase do so knowing you will have no recourse for issue resolution. Unlike other reviews, I did get a response to a complaint about a missing part in my order but the respondent could not comprehend my explanation, made me jump through several hoops to document that the order was supposed to contain the part in question and then after several emails has disappeared and hasn't responded in over a month despite multiple attempts to get back in touch. Reporting them to BBB.

They shipped my product, but it's lost at UPS. I emailed them several times to open an investigation report with UPS so I could submit a claim - or give me a refund, but they did not respond to any of our emails. It has been over a month. I submitted a report to BBB and FTC. I'm sharing my experience as a warning to everyone.

Pier One is now totally online which means Customer service is even more critical for their success. Their customer service is nonexistent! I was totally unable to find a customer service telephone number and you can only communicate with them via email according to their timeline. They also have a store credit only return policy now. Very frustrating to not be able to talk to anyone about how and when to receive a store credit. This is not the pier one we all used to know and love. Very, very sad! Buyer beware!

Beware-if you order from Pier1 you may be charged and never receive your full order. I got the clearance candles but the standing Buddha has never arrived and is still in preparation. I have tried to contact customer service 8 times and can’t get any response through any of their contact info and now the emails are undelivered. This is no longer the trusted retailer it once was. I placed my order on 2/17/23 and now it is 5/01/23 and still no response.

I ordered a product from this company and when I received it, it was not the color or quality I expected. I returned it for a refund. It took months to receive and it came in the form of a gift card from Pier 1 (almost $200). I placed another in January using the gift card. I have not received ANYTHING. I attempted to call customer service and that’s not viable number. I’ve sent SEVERAL EMAILS and I get a generic response. I’ve filed complaints with. Federal Trade Commission and the Better Business Bureau. Please do not waste your money. There should be a class action lawsuit.

Another angry customer here. Made an order in November of 2022 - received part of my order on December 1, 2022 which was damage - broken glass everywhere. However the main part of my order was never sent. $130 worth. I sent several customer service tickets where I received automated emails every time stating, "Sorry. We are busy. We will get to you." They never got back to me and when trying to call the toll free number they send you back to the website to write another support ticket. It is now Feb 3, 2023 - no response at all.. No live person... Are the lights out in this operation? I want my money back.. I read in a earlier review a class action lawsuit on this -- I'm all in!! Help!!!!

In November 2022, I ordered a variety of candles and ornaments as Christmas gives. About 2 weeks later I had not had a email update or any other communication so I tried contacting them. No phone number so I emailed and received an automated response so waited a few days then tried the chat bot which was a useless waste of time. Tried emailing several times and have never heard back or received my order but they charged my card immediately. I’m going to speak with Amex about getting a refund.

Ordered some discounted Christmas items the day after Christmas from different sites including Pier One. I received all the items except from Pier one. I sent email after email asking about the item. I kept getting an automated email that they would respond soon. I NEVER received any response. I then started looking at reviews and saw this was happening to others. I disputed the charge with my Credit card company and I just received a letter from my credit card company that after their investigation the credit card company was refunding the charge.

On 12/12/22, I ordered a bedspread I never received it. Every-time I do a chat the automated bot tells me the same thing, nothing. You can’t reach anyone by phone or email. This has got to be the worst customer service I have ever experienced. I can’t even get my money back because the bot keeps telling me to return my item which I never received. Argh!

DO NOT ORDER FROM THEM! I placed my order on 11/14/2022. I have made over 25 emailed requests to return my item. No one responds to my requests and when you call, it is a recording - you never reach a human and you can not return your items... BUT they charged my card same day I placed my order. VERY UNSATISFIED - this Christmas gift was for a friend. I will never purchase from them again. I prefer a zero star but Consumer Affairs makes you put a star.

I placed an order Nov 20th and my credit card was charged immediately. It’s been 41 days. Despite numerous attempts to reach customer service there has been no return communication. The “chat bot” indicates the order is processing. I don’t know if the item is backordered or even coming. But, I don’t want this item now because Pier1 has failed on many levels. Feels dishonest to accept my money and for communication to die. Putting in “service requests” are a dead ends. UNRESOLVED AND UNRESPONSIVE. This was supposed to be a Christmas gift. Due to the Pier1’s numerous failures, I have disputed the charge with my credit card company.

Placed an order 12/7, received confirmation email 12/8, money taken from my account. No further correspondence from Pier 1. Customer service (only available thru email/chat) now reports they cannot locate the order. I even sent them a copy of their email confirmation of the order. I have filed complaints with the AG in TX, AG in my home state and with the BBB. DO NOT BUY FROM THIS BUNCH OF THIEVES!!! BUYER BEWARE.

I ordered an ornament. It was on sale. It had a code. I put the code in and somewhere in hitting submit the code was gone. I hit cancel. It showed it canceled and it didn't however. I didn't realize that before reordering it properly so now they have over 50 dollars. Haven't heard anything on shipping and it's been over a week. This was a Christmas present. I emailed them. They emailed me back to let me know they had a lot of emails to go through like really it's been days and I've heard nothing. I just want my money back and I'll never order from there again. It's no wonder their stores are all closing. They have horrible customer service.

In mid October I ordered a pair of nightstands. Both arrived two weeks later, damaged. I submitted a ticket to customer service with detailed photos and description of the damage. I received no response. I then emailed, customer service.... no response. I then resubmitted the photos through an online chat. Finally I received a response. I was asked if I would accept the damaged items for an additional 20% off. I declined and asked for a refund. It's been 3 weeks with no correspondence from Pier 1. I have damaged items and they have my $600 +. I am beyond frustrated and disappointed.

I placed an order 2 months ago & received everything, BUT the actual item I placed the order for. I was receiving apologetic emails for a couple weeks, until I started responding & asking for more information. It's been a month & no new updates, but they took my money! This is absolutely unacceptable.

Your customer service sucks!!!! I have never received this order--it's been nearly two months!!! After communicating over several weeks, you still have not refunded my money and I'm now reviewing you on every social media outlet I can find. I have disputed the charges with my bank and will never order from Pier1 again!! I have received multiple emails from you stating that you are embarrassed that my order has not yet shipped. When I said to cancel the order--because I needed it a month ago-- you have ignored my request and refused to refund my money.

So I ordered an in stock table said shipping in 3-5 days. 8 days later email says delays. Check 5 days later. Nothing. So I ask to cancel. They say, "Well it should ship in a few days" --- yet again and oh they will give me 20% store credit if I wait. 100% store credit if I want to cancel. Well if they never ship anything how on earth can they keep my money? My sister has been waiting 3 months for a pillow also listed as in stock. The table I ordered is still listed as in stock but they can give no estimate for possible delivery. How can this be legal. You can have a no refund policy but never deliver the product or maybe you deliver in a year? They have no idea how long it could take. I highly doubt the product was in stock. Hopefully someone can get me my money back. I will never order from this place again. Not trustworthy.

Their new “REWARDS” program is super shady. They add a $10 dollar charge to your order and there is no way to take it off. You will then incur a monthly $10 charge. I emailed repeatedly to opt out. Each time I received an email touting the benefits of the rewards program and requesting a reply if I REALLY wanted to opt out. It took 4 emails for me to finally stop the monthly $10 reward charge. Way too much of a hassle for what they offer. This customer is permanently gone

Be very careful when ordering from here. I ordered a coffee table that was never delivered and was not given a deliver date so I cancelled the order after a month. I asked for a refund since I never received the table and was told the company policy was store credit for returns. But I never got the table so how could I return it?? I guess they're doing so well that they don't need returning customers!

I ordered rustic woodlands diffuser. It arrived and no smell! Just like water! I’m very disappointed. I used as per instructions. I felt something was off because in the past when I bought this it was perfect!

Updated on 11/14/2022: After bombarding the customer support email with requests to refund the $9.99 membership that was "strangely added back" to my order and the other item that was not delivered, I finally received a refund. Everything I was told along the way was untrue.

I place an order in September of 2022, they've never shipped my $129.00 order and will not refund my money either! I am starting a class action lawsuit, if you want to join me please email me at **. This is highway robbery! Keri

I love Pier 1 and shopped there a lot when the company had storefronts. Now that they are 100% online, the products are the same but the customer service is terrible. If you need to make a return, good luck figuring out where to go on the web site to file a return. If you call the (888) number, the recording repeats that you can handle everything through the chat option on their web site. Here's my opinion to anyone purchasing from Pier 1. Make sure you purchase the correct product the first time. There are no CASH or Credit Card credits. It's all merchandise credit which would be OK if the return policy was just a little bit easier. I'm not certain I can continue to shop with Pier 1 online.

Just like everyone else, I loved shopping at Pier 1. And just like everyone else, I ordered items online and never got them. Four phone calls, promises of a supervisor calling me back and three emails sent…. nothing! No product and no refund. I reported Pier 1 to my bank and they even said they know Pier 1 is a problem. Don’t order anything from them because your account will just keep saying “label created” but nothing will actually come.

I ordered a watercolor photo which I understand will be unique but you can't tell what the picture is. Looks like colors of blobs on a canvas. It has runs all over like someone spilled water on it. You can't read the words on the picture. Do not order a picture like this from Pier One. You will be sorry and there is no exceptions on the return policy.

My Elderly mother placed an order for a lamp, somehow entered a quantity of 3 vs 1. We contacted Pier 1’s customer service within minutes of submitting the order to correct the mistake. They stated it was too late. The order was already in process and there was nothing they could do. They would send return labels with the shipment so we could send 2 right back for a refund. The lamps arrived without the labels. We called and they had us generate them online. We returned the 2 lamps to receive confirmation of store credit. When I reached out to explain and ask for the refund we were expecting due to the mistake I was told ‘we don’t do refunds for any reason’. Buyer beware. Now we have a $300 credit to a store we have no interest in doing business with again.

It's been more than 2 months since I made my first purchase, which was a rug, and another smaller item. After 3 weeks I did not have any information about my purchase, then they tell me that they are having problems delivering that item, they cancel me and force me to continue buying in their store, they did not give me my refund to my credit card. And to finish I have canceled a couple more times, they never have the items I want but they still don't want to refund my money. This store has become the worst to buy, my advice: do not spend there because your product will not arrive or your money will not be returned and you will end up buying things you do not want or need.