Pier 1 Reviews

On 12/12/22, I ordered a bedspread I never received it. Every-time I do a chat the automated bot tells me the same thing, nothing. You can’t reach anyone by phone or email. This has got to be the worst customer service I have ever experienced. I can’t even get my money back because the bot keeps telling me to return my item which I never received. Argh!

DO NOT ORDER FROM THEM! I placed my order on 11/14/2022. I have made over 25 emailed requests to return my item. No one responds to my requests and when you call, it is a recording - you never reach a human and you can not return your items... BUT they charged my card same day I placed my order. VERY UNSATISFIED - this Christmas gift was for a friend. I will never purchase from them again. I prefer a zero star but Consumer Affairs makes you put a star.

I placed an order Nov 20th and my credit card was charged immediately. It’s been 41 days. Despite numerous attempts to reach customer service there has been no return communication. The “chat bot” indicates the order is processing. I don’t know if the item is backordered or even coming. But, I don’t want this item now because Pier1 has failed on many levels. Feels dishonest to accept my money and for communication to die. Putting in “service requests” are a dead ends. UNRESOLVED AND UNRESPONSIVE. This was supposed to be a Christmas gift. Due to the Pier1’s numerous failures, I have disputed the charge with my credit card company.

Placed an order 12/7, received confirmation email 12/8, money taken from my account. No further correspondence from Pier 1. Customer service (only available thru email/chat) now reports they cannot locate the order. I even sent them a copy of their email confirmation of the order. I have filed complaints with the AG in TX, AG in my home state and with the BBB. DO NOT BUY FROM THIS BUNCH OF THIEVES!!! BUYER BEWARE.

I ordered an ornament. It was on sale. It had a code. I put the code in and somewhere in hitting submit the code was gone. I hit cancel. It showed it canceled and it didn't however. I didn't realize that before reordering it properly so now they have over 50 dollars. Haven't heard anything on shipping and it's been over a week. This was a Christmas present. I emailed them. They emailed me back to let me know they had a lot of emails to go through like really it's been days and I've heard nothing. I just want my money back and I'll never order from there again. It's no wonder their stores are all closing. They have horrible customer service.

In mid October I ordered a pair of nightstands. Both arrived two weeks later, damaged. I submitted a ticket to customer service with detailed photos and description of the damage. I received no response. I then emailed, customer service.... no response. I then resubmitted the photos through an online chat. Finally I received a response. I was asked if I would accept the damaged items for an additional 20% off. I declined and asked for a refund. It's been 3 weeks with no correspondence from Pier 1. I have damaged items and they have my $600 +. I am beyond frustrated and disappointed.

I placed an order 2 months ago & received everything, BUT the actual item I placed the order for. I was receiving apologetic emails for a couple weeks, until I started responding & asking for more information. It's been a month & no new updates, but they took my money! This is absolutely unacceptable.

Your customer service sucks!!!! I have never received this order--it's been nearly two months!!! After communicating over several weeks, you still have not refunded my money and I'm now reviewing you on every social media outlet I can find. I have disputed the charges with my bank and will never order from Pier1 again!! I have received multiple emails from you stating that you are embarrassed that my order has not yet shipped. When I said to cancel the order--because I needed it a month ago-- you have ignored my request and refused to refund my money.

So I ordered an in stock table said shipping in 3-5 days. 8 days later email says delays. Check 5 days later. Nothing. So I ask to cancel. They say, "Well it should ship in a few days" --- yet again and oh they will give me 20% store credit if I wait. 100% store credit if I want to cancel. Well if they never ship anything how on earth can they keep my money? My sister has been waiting 3 months for a pillow also listed as in stock. The table I ordered is still listed as in stock but they can give no estimate for possible delivery. How can this be legal. You can have a no refund policy but never deliver the product or maybe you deliver in a year? They have no idea how long it could take. I highly doubt the product was in stock. Hopefully someone can get me my money back. I will never order from this place again. Not trustworthy.

Their new “REWARDS” program is super shady. They add a $10 dollar charge to your order and there is no way to take it off. You will then incur a monthly $10 charge. I emailed repeatedly to opt out. Each time I received an email touting the benefits of the rewards program and requesting a reply if I REALLY wanted to opt out. It took 4 emails for me to finally stop the monthly $10 reward charge. Way too much of a hassle for what they offer. This customer is permanently gone

Be very careful when ordering from here. I ordered a coffee table that was never delivered and was not given a deliver date so I cancelled the order after a month. I asked for a refund since I never received the table and was told the company policy was store credit for returns. But I never got the table so how could I return it?? I guess they're doing so well that they don't need returning customers!

I ordered rustic woodlands diffuser. It arrived and no smell! Just like water! I’m very disappointed. I used as per instructions. I felt something was off because in the past when I bought this it was perfect!

Updated on 11/14/2022: After bombarding the customer support email with requests to refund the $9.99 membership that was "strangely added back" to my order and the other item that was not delivered, I finally received a refund. Everything I was told along the way was untrue.

I place an order in September of 2022, they've never shipped my $129.00 order and will not refund my money either! I am starting a class action lawsuit, if you want to join me please email me at **. This is highway robbery! Keri

I love Pier 1 and shopped there a lot when the company had storefronts. Now that they are 100% online, the products are the same but the customer service is terrible. If you need to make a return, good luck figuring out where to go on the web site to file a return. If you call the (888) number, the recording repeats that you can handle everything through the chat option on their web site. Here's my opinion to anyone purchasing from Pier 1. Make sure you purchase the correct product the first time. There are no CASH or Credit Card credits. It's all merchandise credit which would be OK if the return policy was just a little bit easier. I'm not certain I can continue to shop with Pier 1 online.

Just like everyone else, I loved shopping at Pier 1. And just like everyone else, I ordered items online and never got them. Four phone calls, promises of a supervisor calling me back and three emails sent…. nothing! No product and no refund. I reported Pier 1 to my bank and they even said they know Pier 1 is a problem. Don’t order anything from them because your account will just keep saying “label created” but nothing will actually come.

I ordered a watercolor photo which I understand will be unique but you can't tell what the picture is. Looks like colors of blobs on a canvas. It has runs all over like someone spilled water on it. You can't read the words on the picture. Do not order a picture like this from Pier One. You will be sorry and there is no exceptions on the return policy.

My Elderly mother placed an order for a lamp, somehow entered a quantity of 3 vs 1. We contacted Pier 1’s customer service within minutes of submitting the order to correct the mistake. They stated it was too late. The order was already in process and there was nothing they could do. They would send return labels with the shipment so we could send 2 right back for a refund. The lamps arrived without the labels. We called and they had us generate them online. We returned the 2 lamps to receive confirmation of store credit. When I reached out to explain and ask for the refund we were expecting due to the mistake I was told ‘we don’t do refunds for any reason’. Buyer beware. Now we have a $300 credit to a store we have no interest in doing business with again.

It's been more than 2 months since I made my first purchase, which was a rug, and another smaller item. After 3 weeks I did not have any information about my purchase, then they tell me that they are having problems delivering that item, they cancel me and force me to continue buying in their store, they did not give me my refund to my credit card. And to finish I have canceled a couple more times, they never have the items I want but they still don't want to refund my money. This store has become the worst to buy, my advice: do not spend there because your product will not arrive or your money will not be returned and you will end up buying things you do not want or need.

I ordered $100 worth of goods. After 2 weeks and NO updates, I called and asked status. The items were not shipped yet. I then asked to cancel my order and refund the purchase. They said they offered me a 150% store credit. I said "no" and asked for a refund. He said "I will have to escalate this and you will get a email". After another week and NO communication, I called back. Again they wanted me to take a 150% store credit. When I said no, refund my money, they AGAIN said they needed to escalate this.

I placed 3 orders, all confirmed. A week later I inquired about status, since there was no movement. I was advised that all my orders were out of stock, and Pier 1 offered a 150% store credit, which I refused. I read other reviews, and the only way to process a quick refund is to file a dispute with your credit card company, which I did, and my refund was provided within a few days.

I purchased 2 Bar Stools $477 was charged to my credit card. It stated it was in stock & a FedEx number was created. It was never in stock, nothing was sent to FedEx. I emailed Pier1 customer service the following week & I was correct they didn’t have the items. I was sent a reply email stating that I could have a store credit & they would offered more $ for another purchase of something else. I declined and said I should of never been charged until the items actually shipped, just like every other company I’ve ordered from. Now the response is, it was sent to a different department & I should get a refund in 14-21 days. What?? They took my $ for a month. Scam be aware they show stock that isn’t there hoping you’ll buy something else with them.

Be aware. With an order, you will be required to add an invisible subscription for $9.99. I kept seeing this on my card and simply thought it was a lingering part of my order of several items. Finally, after the third time (we are all busy, right?) I called. "Oh yes. You subscribed with your order in September." (Three months ago.) NO, I MOST CERTAINLY DID NOT. A subscription to PIER 1? Who subscribes to PIER 1? The products were substandard, however I kept them anyway to avoid the hassle and to keep the vendor in business. I always liked PIER 1. I WILL NEVER ORDER FROM THEM AGAIN. I have to go out of my way to find them. I will not order anything again.

I have never experience nothing like this since I have been ordering online. I ordered 1 room spray and 3 oil fragrances. Instead of them sending me 3 oil fragrances they sent me 3 outdoor carpets. I reached out to them for 2 weeks before UPS picked up the carpets. I spoke to several service rep over and over until I asked to speak with a manager which I never did. I did finally receive the room spray but never received the oil. I will Never order from this website again. Please be aware.

Like many others I should’ve read return policy. No refund, only store credit. What a scam. Overseas customer service rep was rude and didn’t care. I’ll use my store credit hopefully to purchase something of better quality then I will never shop Pier One again.

They sent a message that they & manufact. were out. They want me to take store credit. I said, "No, send me my money back." Now looking at all these reviews, I most likely JUST GOT TOOK. I live on S.S.... Colleen.

I cancelled by the phone order online in 8 minutes and and they accept this but after they charged money from my bank account. They sad it was too late because product was shipped - in 8 minutes!! THey told me I will return and gave me wrong wrong number of shipment company. Instead of USPS I was contacted during 4 days to UPS by phone # they provided. They emailed me with statement that they can give me store credit!!. Unbelievable! Do not make a business with PIER 1 if you do not want to have problems. Poor customer service with bad management.

Have been using mail order for the past 18 months due to Covid. Had good experiences and a few mistakes. One of the companies that made a mistake was very good at fixing it, but NOT PIER 1. Pier 1 could not survive in retail and they will not survive in mail order either. They are worse at mail order than they ever were in retail. I ordered and paid for a coffee table. It was about $400 and had no instructions and no hardware (bolts, screws, etc...) After asking me to take pictures of everything, which I did immediately despite the fact that they wanted a picture of what DIDN'T ARRIVE??? What a joke! Just a delay tactic. Spoke to 6 people in 4 days, and no one ever called back and still have not even sent the hardware and instructions. I have a table top and bottom sitting in my living room and they cannot even manage to mail me the instructions and hardware that SHOULD have been in the package.

I ordered 4 dining chairs online totaling over $2,000. Once received (later than promised) they did not appear as pictured online and did not fit well in the space. I immediately replied to the email to the confirmation email to initiate the return process which got dragged out for days due to their slow response time. When they finally confirmed the return they sent me a link to their return policy which states they only give store credit and in select circumstances at that.

Purchased 3 bar stools that stated they were leather. After 6 months the "leather" started to tear and realized this is not leather at all, but some cheap imitation leather. I addressed this with the store, they didn't do anything. I provided pictures and the original price tag (with description) to corporate office. After 3 months of going back and forth they decided they didn't want to refund my money, after showing proof. This retailer is over-priced for their false advertisement, cheap, phony materials, and very unprofessional in the way they handle disputes. I will not invest another dime in this store.