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About Pier 1
Pier 1 is a retailer for furniture, rugs, curtains, dining and entertaining accessories, pillows, cushions, decor, lighting, candles, seasonal gifts and more. All purchases come with a 45-day return policy. Shop online or at local retail stores throughout the United States and Canada.
Pier 1 Reviews
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We cancelled an order within 5 minutes of placing the order. Pier1 sent out the order the next day. Their return policy - for orders cancelled within 15 minutes - only allows for store credit. In other words, they ignore the cancellation and shove it down your throat. This is not the Pier1 of pre-bankruptcy brick and mortar days. Retail Ecommerce Ventures, the investment firm that acquired the rights to Pier 1′s trademark name, intellectual property, data and various ecommerce-related assets. This outfit is a scam, avoid them at all costs.
I loved our Mentor, Ohio Pier One brick and mortar for the many wonderful years it was open near our home. How sad that it couldn't weather one short year, scale back somehow and keep its doors and its reputation for the most beautiful furnishings and home decor in tact. Their store was complete magic, an experience for the senses, heart and soul. Everything in it exquisite and gorgeously arranged and the sales team all angels. Whatever this new totally on-line Pier One is trying to be, it ain't Pier One and shouldn't carry the name. Shame on whoever. Wish I had my old lovely, gorgeous store back. Soooo sad!
I’m old enough to remember when Pier 1 came to Long Island in the early 1960s. It was always fun to shop there and whenever I went there I always picked up a few things that were sometimes fun and unique. They carried things you couldn’t find elsewhere. Prices were almost always low to moderate. Even in more recent years I would stop in once in a while and would always find something to buy.
Then they closed down most of their brick and mortars and have tried to concentrate on internet sales. It hasn’t worked. Rather than the original, interesting and sometimes novel stuff that used to be their signature, their internet offerings have seemed to be consistently bland and run of the mill. Additionally, much of their merchandise seems overpriced. Ah, for the old days. I don’t think Pier 1 will ever find a market niche with their current offerings of overpriced same old same old.
Zero stars. I suspect Pier1 is scamming people. First they charged me for an item that was not in stock and never even shipped. Now they are saying I can only get a refund as store credit. This is not a refund, say for an item I bought and changed my mind about, it is for something you never had in stock and never sent. I AM NOT PIER1'S BANK and I never agreed for them to take my money, not have the product, not ship the product then keep my money and offer me store credit!!!!! That is robbery, not refunds policy. It is illegal. Do not buy from them. They will take your money and then you will have store credit for yet more products they do not actually have but will take orders for. And so on and so on.
So I ordered on the 1st and was set to be delivered on the 5th, a wk gone by and I let it past because of the weather condition in Texas (I'm from California and shipment came from Ohio). After 20 days I reached out to customer service via email, they said they will replace and I will get a new tracking number, well I got another email the next day with a link of the original tracking # that was supposed to be delivered the 5th. They even told me to call fed ex which I did, and since it was past 20 days they recommend me to call Pier 1 and ask for replacement/refund.
Called pier 1 cust service which took me 30 mins just to get it answered by an agent, another 30 mins to figure out what happened. I wanted a refund and they insisted they will del it in 5-7 days. I want to talk to supervisor/manager and they said they will call in an hour or so, but a day passed never got any call. I think what they're doing is a scam, what a bad experience. Worst customer service! Worst online store!
Unless you are 100% certain that you will keep the decorative pillows, DO NOT purchase them from Pier1. I purchased $400 worth of decorative pillows and they will not accept returns on pillows. The returns policy states: Returns/exchanges are not accepted on pillows, comforter sets, or other bedding products. This alludes that decorative pillows are bedding items. You can not find decorative pillows under their "Bedding" tab. This is a completely unacceptable policy OR the policy needs to be written so that is it clear that all pillows are final sale. A store credit would have been fine, but to not return them at all is unacceptable. I will no longer shop at PIER1 after this horrible experience.
Purchased 950.00 online in June 2020. I could never get a straight answer to the status of my order. To this day I'm out my money and still don't have my order. No one will return my emails or calls. They have literally stolen my money and there is nothing I can do about it. My bank tells me I waited too long to report it but Pier 1 customer service kept saying due to COVID-19 they were severely backed up. Now you can't talk to anyone. The new owners say they aren't responsible for any orders placed prior to September of 2020. How is this allowed to happen? Has anyone else had these issues? How is it that the new owners were able to keep the name but not the liability that goes with it. They are crooks and obviously took advantage of consumers, like dealing with COVID and job losses and furloughs wasn't enough. 950.00 is a lot of money!!
Zero customer service. Ordered a cabinet & need a larger one. Cancellation policy is "15min after purchase"...and they keep you on hold long enough to miss that window. Order hasn't even processed, but "cannot cancel". And "there's no managers, only supervisors & they're all busy, but we can schedule a callback in the next 48hrs". DO NOT USE PIER 1!!!
Buyer Beware! I recently purchased a few home decor items for about $200 from the online store. The products I received were extremely poor quality (not consistent with my previous in store experiences) so I decided to return them. I quickly learned about their scam - according to their website, you have to contact their customer service line to initiate the return process. Surprisingly, it doesn’t work. It then took 6 emails to receive a response before I received a return label to ship my items back.
I’ve now been engaged in this return process for a month and have yet to receive a refund. I’ve determined that I may have to write this one off as the cost of taking legal action far outweighs my purchase/refund amount. However, I’m going to do my best to warn as many people as possible to refrain from shopping/supporting this retailer.
I purchased a living room table on December 9, 2020. Tobacco Finish Hardwood Coffee Table for $ 798.95. Ten days passed and they did not send me any information regarding the shipment, I decided to cancel the order and it was not possible. They tell me that I can no longer cancel it... and many more excuses for not returning the money. Be careful when you buy in this store because its current policy is very unfavorable to consumers. I have been trying for several days to get this case resolved and I have not received a serious response.
I purchased a Christmas Ornament and received it totally damaged. After 3 emails and 4 phone calls it has yet to be resolved. No refund and no replacement. NOTHING!!! Yesterday I received an email that told me TV trays I had ordered at the same time were refunded to my account. No explanation! I called AGAIN, this time I was told the vendor could not supply. Really??? I have been a loyal customer of Pier 1 for many years. Since they have gone online, they are worthless and extremely hard to get anywhere with. I will never order anything again from this new online company. Bye Bye.... Buyers....please beware before you purchase anything.
I ordered an item online on November 26. Item sat in the status of “not yet shipped” for two weeks. I emailed customer service twice and received no response. I finally left feedback on Facebook which prompted customer service to finally respond. They are claiming the item is out of stock and they have no idea when it will be back. It would have been nice to hear this 3 WEEKS ago when I ordered it as it was a Christmas gift. If I hadn’t complained, I guess they just would have kept my money. Very shady. Horrible customer service. Don’t fall for it like I did.
This WAS my favorite store until they were bought out by the same people who own Dress Barn!! It's not even close to the same store!! So disappointed in the new products and the prices. The real Pier 1 had the BEST sales. This new Pier 1 you can see the quality of their product line isn't even close to what it used to be. Half the inventory is out of stock. They shouldn't have been allowed to keep the name because it's just not the same place anymore. I know it's just a store but but this was my go to place for gifts and I've bought quite a few items for my own home, furniture included. I won't buy from them the way they are now. It's a real bummer what's happened to it :( I'm sure the former/original owner & CEO are cringing right now!!! I know I am!!
Ordered from Pier 1 online several weeks ago and haven’t heard from them since! No shipping alerts, nothing! Went on Pier 1 site to check status, all I get is “Coming Soon”. Called them this morning all I get is obnoxious loud music. Left call back # and that was 4 hours ago. As of today looks like they have stole $30.85 from my account and ran with it.. Warning to all, do not order from Pier 1!!!
Bought a white round pedestal table in May. In August we found woodworms making flight holes on one side and active infestation with powdery dust every morning on the chair. No recourse from the company. Buyer beware. Do not buy anything else from this company as they are not honoring merchandise and selling crap. We threw out the table immediately and forfeited 359.00 dollars.
I got a gift that I did return because it was not for me, but since I didn’t found the receipts I went and returned it and they give me a card, now because of the store closing they said at the store at the forum at San Antonio, that is no longer reimbursement and I lose my money, how can be possible that with all that is going on now they said that.. That is the reason that the store is closing, because practically they stole my money. What a bad place to buy. Of course I am not the only one. Shame on the owner of this company.
I can not get a human who knows what they are talking about and can't answer my question about where the balance of a gift card can still be used. They SUPPOSEDLY allow you to use it in stores where they have not been reopened for more than 30 days BUT NO ONE can tell me where those locations might be. I have called numerous time only to be placed on hold for close to an hour and then cut off, like dozens of others have reported. This is shameful and whoever is behind this company ought to be banned from any future consumer business. They now owe me the phone charges in addition to the balance on the card!! I think a CLASS ACTION suit is in order given all the complaints I have read about people being ripped off especially at this challenging financial time for everyone. Where are you big law firm??
I visited Pier 1 on 6/27/2020 to make a purchase with a Pier 1 gift card. The item I wanted to purchase was out of stock. The sales representative stated new items was coming the following week, and the store will be adding to their inventory. The representative recommended I come back the following week. I asked the representative, "Will I still have the ability to use my Pier 1 gift card," she stated, "Yes, until the store finally closes." Due to the pandemic I had to be quarantine for 14 days because someone at my employer had tested positive for the virus. So, finally I visited the store on 7/14/2020 and was told I can no longer used my Pier 1 gift card that I received for a birthday gift as of 7/12/2020. I explained the unfortunate situation and was told it was nothing they or I could do.
My gift card have over $50 which I can no longer can utilize. This is horrible customer services. I have been a loyal client to Pier 1 for over 10 years, and this is the treatment I received. This is unjust! Allow me to use my gift card or provide me the money for my the gift card. How can you not honored the gift cards, when the stores have been closed since March and just reopened in May/June. We are in a midst of pandemic and there is so much uncertainty. The last problem we need is Pier 1 not honoring gift cards that was purchased from their store. This company is taking advantage of the public due to the pandemic and the liquidation. Absurd the treatment we are receiving with this overpriced store.
I understand they are going out of business but that’s no excuse to take advantage of customers and rip them off. I ordered 6 dining room chairs and only received 3. Can’t get in touch with anyone in customer service who gives a damn! This is crazy.
I understand the frustration with ending a business but to spend several hours in a system to be kicked out multiple times with no other way to reach the company is robbery, literally. I received an empty box! A large one at that. I wanted my last Pier 1 order to be memorable. Certainly is. The fact you have no way to contact them is disheartening at best.
Why isn’t there an option to give less then one star? They don’t deserve even the 1. I never write reviews, but with the lack of control I’ve had over this experience I felt it necessary to warn the public. I ordered two things one month ago to go in my nursery. I am now almost 9 months pregnant and not only haven’t received the items, one month after purchase- they charged my card. I don’t understand. I tried every avenue possible to cancel my order. Phone, chat, email. Nothing. So now they have charged me- but I haven’t heard from them in a month- just the cop out ‘due to covid 19’ crap they’re trying to play instead of just saying they’re scamming people.
I have spent the last three months in my house- I have EXCLUSIVELY online shopped for everything my baby will need- and gotten everything in a timely manner. Except these two items. One of them is an ottoman that I plan to use with a glider I purchased and received already. My feet do not hit the ground because I am short. Now my mother is fixing up my deceased grandmother's ottoman to give me since I won’t have the one I paid for in time for the baby. I know this is all trivial- and I don’t NEED THIS. But- the fact is- if you’re taking people’s orders and their money, during an extremely difficult time, you should also be providing customer service of some sort. Shame on Pier 1. They’ve been around for a while, never had an opinion of them, until now. ** company. You won’t be missed, close down your online store and stop scamming people already. The going out of business sale is lame anyway.
DO NOT BUY ANYTHING HERE. I bought items before they announced they were closing - they are sending out the wrong merch, not answering phones, and kicking you off of chats. There is literally no way to reach them. They sent me something that I did not order, and not the actual stuff that I did! And, the value of what I received was substantially less than what I ordered, so they need to return this, or provide a refund. It is bad folks, no deal is worth this - and getting ripped off on top of it does not help!
I've ordered my dining room table from Pier 1 two weeks ago and I have not received it as of yet. I tried calling Pier 1 customer service just to get hung up on several times and I've also tried using their chat line just to be disconnected from the chat after holding for over 45 minutes for a live agent. Disappointed customer.
Ordered a desk three weeks ago and still have not received it. Said it would take 7 to 14 days when I ordered it. Try to get in contact with someone from Pier One and I was waiting for more than one hour to talk to someone online. They told me it would take another 14 to 21 days. Then disconnected with me.
I ordered outdoor seat cushions shortly before they announced going out of business. Had I known this information I never would have ordered from them. Since the day I made the on line purchase my order says "processing". It's been a month. No communication from them whatsoever and when I called their customer support line this morning their end hung up on me when I chose to wait on the line. I have contacted my credit card to dispute the charge for my items. And shame on them for blaming Covid-19 for their slow responses. They're using that as a cop out to very poor business management.
Was charged $169 for shipping on 2 pillows. I tried calling customer service which was busy, tried 27 times before getting through w/ a wait time of 4 hrs. Finally speak w/ someone. She apologized stating it something about the warehouse and they could offer a $70 refund towards shipping or cancel my order, I ask to cancel. She said no problem and I’ll receive a confirmation email. Then 6 hrs later I receive a voicemail saying all sales are final, I’m not getting refunded. Of course I try to call back and they are closed. I call next morning, same issue getting through, finally do and there’s another 4 hr wait.
I know the store is going out of business, but the way they are handling the situation is completely unacceptable!!! I ordered an outdoor set and upon receiving it discovered it's the wrong color and missing cushions. I have been calling all of the numbers they have published for customer service only to get hung up on repeatedly! The stores don't answer their phones, just a constant busy signal. At this point I don't want the product. I just want to return it but can't get in touch with anyone to get a return label. 3 huge boxes won't fit in my truck otherwise I stand in the 3 hour long line that it takes to visit the store. SO DISGUSTED!!!!
I placed an order online and UPS tracking shows it damaged and will be returned to PIER 1. Still shows to be at UPS 3 days later. Sent two emails with no response. Sent a text per instructions on their site. Message back "not accepting texts". Tried calling 2 hour wait. Calling now, 4 hour wait. Been holding for 32 minutes. No one has picked up. Just want my order reshipped. Would give them Zero Stars if an option.
As a former part-time team member, I am appalled at Pier 1's inability to provide high quality customer service with online orders. After receiving an email vaguely informing me that my order is delayed, there is no wonder why you are bankrupt! Why continue to take online orders when they do not have the wherewithal to process them in a reasonable amount of time? Be honest with the consumers. Stop taking orders. You are not helping!
Ordered an outdoor seat bottom cushion with two matching back ones. Pier 1 canceled the two back ones. I tried calling and online chat for over an hour and got no response. I emailed to cancel seat bottom one as no use without back cushions. They charged me anyway and have not received a shipment.
I can see why this company is going out of business. Today is week 3 since I have sent my returns back to Pier 1 via UPS and still no credit...I call and chat online and get the same old response...Please wait an additional 14 days.
For a company that is overpriced one would think their level of service would cater to their clientele. Unfortunately nothing could be further from the truth. You buy something and they tack on a mandatory $169 delivery fee. Who does that? Who the hell do they think they are? Then they can't even deliver everything. No, you have to go to their store to pick up the pieces that they can't deliver? Then, even though you're already overpaying for the items, you get a record delivery phone call and have to sit through their recording over 3 min to schedule your delivery, 2 weeks after you ordered. And, yet they billed your card right away.
Now, should you want to cancel and not pay the $169 they cancel everything and the items can't be repurchased on the sale price. Of course the company could do these simple things to stay in business and have happy customers but obviously they don't give a damn. This company deserves to go out of business. How they could possibly have been successful this long us beyond me!
I purchased a full set of cooking utensils. They were "copper" and VERY expensive. Unfortunately, after one use many of my "copper" utensils began to chip and these utensils are simply basic metal with thin copper coating. Many utensils of this sort are similar, but I'd expect this copper coating to hold up to cooking elements. Basic expectations. I take great care of my, what is perceived to be, high-quality products at home... But this DEFINITELY disappoints.
Purchased two “grey” dining chairs for my dining room table online. Color stated grey & the picture showed exactly a nice light grey color just exactly what I needed so it matches my other couch I have. Finally arrived. Not light grey, like on the picture, not dark grey, but a dark blue denim color! That blew me off. I paid $18 for shipping! Went to return that exact same day of receiving them expecting to get full refund for faulty item but no. They weren’t apologetic. In fact customer service lady and young gal didn’t even know how to do a proper return! Took 10 minutes to get everything returned. Called customer service to see what they can do about this & a young gentleman who apparently denied to try or offer anything for the $18 I just had gave away for free (not even my fault for selling an item that’s not as described”) I was a new customer who wanted to love this store. Sadly lost a good customer who was willing to buy more.
There is something clearly wrong with this company. 1800 number to the US and yet you do not accept Canadian ONLINE PURCHASES? I will go one step further.. The prices for products are ridiculous and yet I am responsible for delivery? NO THANK YOU TEXAS PIER ONE.. YOUR SERVICE STINKS. YOUR PRICES IN CANADA ARE RIDICULOUS!! I bought my velvet headboard at Amazon.ca.
I purchased two chairs (the Colette chairs) from Pier 1 around September 2016. I paid $500 per chair. The chairs were a beautiful light blue color, and at first I was very pleased with my purchase. I am well-known to be a bit particular about how I keep my house. I have visitors remove their shoes before entering, keep my nice furniture covered with white sheets while away for extended times, and do not place nice furniture in direct sunlight or under artificial lights that might cause fading on less expensive fabrics (e.g., Pier 1 type fabrics).
I also do not have children, nor have many children over, and have only one small dog that is not allowed on the furniture. However, by September of 2019, just three years after my purchase, the chairs are discolored, splotchy looking, and just warn looking. I am thinking that I should have just spend a little more money to purchase chairs from a place like Restoration Hardware that makes higher quality pieces. I purchased from a store (Pier 1) that had more affordable yet nice looking furniture thinking it may not be quite as nice, but should hold up considering my lifestyle. I have contacted Pier 1's customer service, even elevating my concerns to the manager of customer service, and each of their responses has been insulting.
They told me that a chair sitting under indoor lights can cause fading. I have never heard of this before, perhaps if a chair sits directly under some harsh abnormally strong light it could cause fading of cheaper fabric? I have had other higher quality furniture (e.g., Mitchell Gold and Bob Williams) that has maintained color and quality for 10 years now, looking as fresh and crisp as the day I purchased it. Pier 1's excuses are unacceptable.
I asked simply to exchange the chairs rather than ask for a full refund. Knowing the fading might happen again, but at least I would get another couple years of the chairs I liked so much. The style is very fitting for my house, and I haven't found another style that is similar enough. They should exchange my chairs and apologize for the low quality and poor customer service. I will never purchase interior furniture from Pier 1 again. Perhaps an outdoor pillow or bistro table if I find them during a big sale, but Pier 1 has lost me as an interior furniture customer. The quality is so low, I am better off spending a little more for something that has a worthwhile lifespan.
Went on my lunch hour to return a chipped glass lantern, waited at checkout counter. One associate checking customer out, one associate out in aisle filling shelves? The third associate back to me chatting away with customer on how she has her living room decorated. More chatting, more waiting on my lunch hour. Associate checking out looks over to 2nd associate chatting away as if to see if she is going to turn and wait on my return. No, her customer asks her another question and she deals with her customer. Still waiting.
Chatty associate finishes chat and walks out to aisles to do something, associate checking out customer says "I will be right with you". Customer asks her another question, I am still waiting. Other 2 associates still out in aisles, paying no attention to me a customer waiting to make return. I guess customer service is not in your wheelhouse. Finally associate checking out customer, finishes and apologizes to me. Who knows what other 2 associates went off to do? Staying out of this Pier 1, Christmas shopping elsewhere.
Every time I have gone to Pier 1 Southaven, I have received 1 on 1 individualized service from the manager. She always looks throughout the store, in the backroom, and on line to help me find what I want.
I've always been a fan of the Pier One products and most of my house decor is from them. I try to change my decor every season and yesterday I was there and found some nice fall cushions, some were in the clearance section and some were in the regular priced section. I needed four cushions of the same kind and there were one or two missing in each style. The girl who was helping me passed me on to the other staff member since her shift was over, so that means I had to explain everything to a new person.
New person told me that they have the boxes and boxes of the Christmas stuff in the back so it's hard for her to find anything right now, so she would look for it and Put it on the side for me. (The computer showed the availability). So I purchased the rest of the stuff and placed an order for a couple of cushions. I went back again this afternoon, I stood there for a while holding some returns and no one came to help, finally I went up to one of the staff members and told her the whole story. She didn't seem very interested in going to the back to look for my stuff (may be cause I wasn't her customer and she wasn't gonna make any commission on this sale). She told me, "Even though the system is showing that we have the cushions, we might still not have them, it could be the wrong count." Nobody tried to go look for them.
I asked them if they could call the Kamloops store for me, instead of calling them, she just handed me the number. Even though she wasn't with another customer. I was also interested in a throw and it was a floor model (I had seen it yesterday and also a day before when I went there with my friend). I asked the staff if I could buy that exact same one, She checked and there was nothing in the system other than that floor model one, so I was ready to take the floor model if I was given a little discount. The girl went to get the manager (who wasn't friendly at all, may be cause I was an East Indian not **), manager told me it wasn't a floor model. They had just opened it and put it out this morning, even though I had seen it there at the same spot durning my last 2 visits.
I don't understand why she had lie to me, and why didn't she want to sell it. So I just purchased a couple of things and left but before leaving the store I told the manager that I had seen that throw there a few times before so it wasn't opened this morning, but she wasn't sorry about it or anything. It was the worse customer service I have had ever experienced, I usually don't write these reviews but I didn't want other people to experience this just cause they are immigrants. People forget that we're all immigrants of Canada, and we all deserve equal respect and we don't expect this kinda behaviour from such a big company like Pier One when the most of their stuff is from the countries like India. Such a shame. :(
I love Pier 1, always find cute and unique pieces but this location (5637 W Touhy, Niles, IL) is absolutely unacceptable with customer service. I was there in May and promised to myself that I would never go back there but thinking that must've been one time bad experience I went again yesterday. Yesterday may have been even worse than time before.
I was buying new tableware, including table napkins, runner, the smallest detail, so it took me probably over an hour to combine everything the way I imagined it, and then I needed some throw pillows so I left the basket with ceramic close to the register and when I came back, it was gone. I asked manager and two employees if they moved it. The manager (V something) next nonchalantly said "oh yeah, I thought a customer left it there so I put everything back." And just turned away from me. No offer to gather or help me get everything back, no apology, nothing.
For a moment I considered leaving but I've put a lot of thought and time in it, so I again got everything back. Then I found a mirror that I've been looking for a long time, and they do not let you take floor sample (even if they have two of them), so they have to order it. Once it was my turn to pay, she (the manager) turned away from me (for some reason she was mad at me), and this young kid was ringing me up. He was so scattered and had no clue what he was doing, but he was timid, so I was happy at least he wasn't rude, considering his leadership.
Another customer was standing right next to me the whole time and I was kind of uncomfortable but then she asked him what is she waiting for and he apologized and said he was going to make an order for her after he finished with me. She told him he started her order before me and she didn't understand why he didn't finish it. Then her husband said to forget the order and they walked out.
When this young man rung me up, he was going to move to another customer, forgetting my order as well, but I insisted he finish my order. He stared it on another computer and then left me finish it and moved on to another customer. The discount wasn't applying to my order so I asked them to help me, and the manager annoyingly stated "honey, that's not how it works." Very rude, disrespectful, unprofessional, unhelpful. This manager should be fired or receive some serious training.. I hope this is not Pier 1 culture, but this particular store. I am not going to this store ever again, and I do not advise anyone going there for anything. And should other locations turn out to be like this, that will be the end of my relationship with is, no matter how awesome their stuff is. West elm staff is beyond helpful, helpful and above all cultural.
I actually am beginning to feel like I’m going insane. July 2nd started a 3 week saga of trying to obtain a chair from Pier 1 when I took advantage of a 25% off sale and a gift card I had and ordered a Swingasan, a Swingasan stand and a Swingasan cushion. To avoid astronomical shipping costs (an additional 169.99, half the cost of the entire purchase. Insane.) and save an additional 5%, I selected the "Store Pick Up" option. I received an email four days later informing me that my order was cancelled. The store called me and left me a voicemail saying they didn't have the items in stock (not sure why it took them 4 days to figure this out), but that they’d be happy to order the items and have them shipped to the store. I called them back to let them know that I’d like to proceed with having them ship the items to the store.
For some reason they cannot do this. They need to place an entirely new order. The person I speak with tells me I need to go online and re-place the order and that she cannot do it for me. The problem is that I placed the original order with a gift card which I no longer have access to because it was a physical card (not an egift card) and I very ignorantly assumed that if I hadn’t heard anything in 4 days, the order was being fulfilled so it was safe to get rid of the gift card. Silly me! Further, the 25% I was originally given was no longer valid because the promo had expired. I call the store back and they say that corporate should have sent me a new gift card via email. I received nothing.
I call the corporate office to explain the situation. After multiple phone calls and being put on hold for 20-40 minutes each time, I finally give up and try their very responsive “Text” feature. I text the entire issue on 7/7 at 12:24pm. I re-send it multiple times before someone finally responds on 7/8 at 1:45pm. Over a full day later. When I finally do get a response, they keep insisting they did indeed send me a replacement gift card in an email. I check my junk, my trash…nowhere to be found and for some reason they refuse to email me another one. I finally get them to agree to send me the gift card number via text. The customer service rep also agrees to honor the 25% I originally received (the ONE thing they did right).
I re-place the order online for the same items and again request to pick up in store because apparently i didn't learn my lesson the first time. This time within about an hour I receive another email saying that tone of the items have been cancelled. The store leaves me a voicemail stating the same. Again, I call the store and again I’m told to call corporate because I’ll need to be re-issued a new gift card in order to place the order again. Again, I’m put on hold for 20 minutes, again I text and no one answers. I finally speak to someone and am -reissued the gift card. I call the store back and place the same order for a third time. I’m told that the items should arrive at the store within a week.
A few days later I'm told the cushion has been cancelled. As I'm about to re-order the cushion, I receive another email (the next day) telling me the cushion has magically now shipped despite my previously being told it was cancelled so I almost placed another order unnecessarily, but that was the least of my problems as I kid you not, today I was informed that the stand has now been cancelled. A week after placing the order, I'm now back at square one. The only reason I haven't cancelled the entire order yet is because I know I will again have to spend hours or days trying to connect with customer service.
I’m not someone who ever leaves reviews, I’m pretty laid back about things like this, but this experience was actually insane. The people I dealt with were not rude in any way, a couple were actually quite helpful. The process itself is where the problem lies. So to sum up for anyone thinking about using Pier 1, beware:
1) Customer service is severely lacking – unless you have hours or even days to spend trying to contact these people, you will never speak to a live person. Again, the people I dealt with were perfectly nice, but getting a person on the line was extremely time consuming.
2) Inventory - they clearly do not keep their systems updated. They allow people to purchase items that seemingly aren’t in stock anywhere and never will be.
3) If you do place an order for an item not available, expect to wait a week before you are informed that your order has been cancelled.
4) If you place an order and elect to pick up in store, don't be a rational human being and assume that if the item isn’t available in store that day, then the store will automatically have it shipped to them without getting you involved in this part of the process like any other normal establishment would. No, be prepared to have to get on the phone with the store or corporate to re-purchase the exact same items you already purchased a week ago.
5) Be prepared to repeat the exact same process multiple times while never actually receiving the item that you have wasted weeks of your life trying to obtain.
I am completely appalled by the customer service I received at your location in Paoli, PA. I placed an online order with pickup at this location. When I went to pick up my online order there yesterday, they couldn't find part of my order. They made me wait for 30 minutes while they searched for it. Then the sales clerk comes back to the front of the store after talking to the assistant manager on the phone and told me that they had sold part of my order to another customer or given it away to them. WHO DOES THAT?! They refunded the items for me, but I am beyond angry. I've never had this experience before in my life. I don't understand how I ordered something online, it was supposed to be waiting for me to pick it up and then they sell it (after I already paid for it). That is the worst business model I've ever heard of....terrible customer service. It makes me never want to shop at Pier 1 again if this is the kind of shady practice that is promoted by this brand.
This is absolutely the worst customer service of any company I have dealt with. It doesn't matter when you contact them, there is always at least a 20 minute wait to speak with someone. They must have one person working the entire customer service area. The live chat is even worse as they give you about 10 seconds to type your question/response before they disconnect you. If you get disconnected watch out, you're in for another long wait.
I received an email stating my items shipped and received a delivery date. Delivery date came and pass. I call customer relations. I was on hold for one hour. Once someone came on the line. I was told that UPS received the item and did not update their tracking information. I called UPS and they said that was not true. The package was not ordered for pick up or was not dropped. My order was still with the company I ordered. I have now reached out to Pier 1 on their social media accounts. I just want my money back. They can keep their item. I will never order from Pier 1 again.
I purchased a sectional set online and chose the pick up in store option recently. The store called and let us know the items were ready for pick up and made sure we had a large enough vehicle to transport. We made a special trip over an hour from our home to pick up the sectional and brought it back to our house. When we opened up the package to set it up on our new patio before a dinner party, the ottoman was missing. I called the store and had a really hard time talking to anyone who could help me. They couldn't look up the order and I was passed off to multiple people before they finally said that a manager would call me back the following day.
While I got a call from the manager the next day, I was told the best solution would be for me to drive another hour back down there to pick it up. No discount offered, no attempt to ship it. I made the trip down there and picked up the item but again when I was in the store there was a lot of confusion. I'm very frustrated that the manager did not attempt to make this right and that I, as the customer, had to make the effort to drive there to get the item that was not given to me in the first place. I have loved Pier 1 in the past and even worked there for a while in college but I have to say that I don't have good feelings or thoughts about this company anymore after this experience.
The quality is so bad that it is better to pay more and have the furniture last a few years. Whatever you buy at Pier 1 is disposable and will disintegrate in a very short time. We bought an outdoor table that is always covered when not in use. It completely disintegrated within a few years.
I have many complaints but will just refer to one. On 4/16/19 I paid my bill in full on my due date 4/16/19. I paid in the evening online at 10:00, I was told 8:00 was cutoff. For 2 hours Late fee $30.
Purchased a dining table and it could not be delivered to me without paying $160+ for delivery while the chairs could be delivered (6) at no charge. We had to pick up the table at the store. When we got it home, it was defective. The extending table ended up having a large gap where it connects. I called customer service hoping that they would be so kind as to ship a new table and take the old one and not charge me. Nope, they could not help me. They said I had to take the table back to the store and they would have to help me. Not sure yet what that means however now I have to take it back and wait another 2 weeks for the table. This is why Pier One will fail to survive in this day and age with the service that places such as Wayfair provide. I am very dissatisfied with the customer service and quality of the furniture. I wouldn't give them even one star.
Pier 1 failed to deliver a electronic gift card to my sister's email on her birthday. Of course they have an overseas customer service call center. They could not make it right. They blamed the computers were down. I will avoid doing business with Pier 1 for multiple reasons!! Shame on you Pier 1 for not making it right. I had to demand a refund multiple times and bought an Amazon gift card right away.
Purchased a console table online with a stated width of 30 inches, 14 inch depth, and 46 inches high. I received the table and discovered the actual dimensions were 46 inches wide and 30 inches high. When I called customer service I was surprised that my options were to disassemble it, and ship it back or return it to a store. It’s not that I changed my mind about the product, clearly the description had the dimensions switched and I was left with a table that won’t fit in the area it was purchased for because of a product description error. I was then told I could return the product and have a replacement of the same product sent.
When I said, "Well the table is still going to have the same dimensions," I was told products may have slightly different sizes because they come from overseas. A 16 inch difference? I don’t think so. The person was not understanding the product description had the height and width switched. After several phone calls and being placed on hold several times the best they could offer was a 30% discount to a table that had the wrong size posted on website. I will be returning table and buying a new one on Wayfair. Sorry Pier One but disappointed.
We bought an expensive console at Pier 1 in Houston, TX. It was delivered to the store. My husband and I borrowed a station wagon, picked it up from the store and brought it to our house. It was very well protected in its box and the box was intact. We opened the box and noticed that the board in the back of the console was busted. There’s no way this could have happened during shipping because the box didn’t show any damage. The damage was done before the console was placed in the box. Carrying this 105 lb. box around was extremely difficult. Once we noticed the damage, it was impossible to put the box back together and take it back to the store. We just have to live with this damaged piece of furniture. I can’t believe that they knowingly sold us something that was OBVIOUSLY in such deplorable condition.
I purchased 4 cushions as a gift. They only had 3 in stock but assured me if I paid for all four now that the remaining pillow would be on the next truckload which was the next day and they would call me. It is now two weeks later and still no pillow. I’ve had to call the store three times and each time I got the same answer. The pillow just arrived and is being offloaded and they will call me! Today I called again and was told that they have no idea where the pillow is and why it hasn’t been shipped to them! I feel I was given standard answers which were lies each time I called. This is for a gift and I have to have it by this Sunday (in 2 days) or the whole purchase is a waste of time. The salesperson knew this when I purchased the items. Horrible snotty customer service. Will never shop at this overpriced pretentious store again.
I purchased a Papasan chair from Pier 1 almost three weeks ago. These chairs come in three pieces, the cushion, the base, and the bowl piece. I paid almost $400 for these pieces, and was told my order would arrive within two weeks. The cushion arrived at my doorstep within a week, much to my delight. But, as the days past the promised arrival date in my confirmation email, I became agitated. I called the store immediately after not receiving a phone call that the other two pieces had not arrived in the store. They promised for the next two days after the supposed arrival date that my pieces would arrive. They did not.
Three days later I got a phone call that only ONE of the pieces had arrived to the store. I was very upset. No one I talked to seemed to care that I had spent a large sum of money for something I still did not have. They could not find the other piece of my order, so I was told that it must have been out of stock when I ordered it. A small discount was offered on a part that could arrive anywhere from a week to two weeks still. Unfortunately I have to hang on until I get the chair because it is the only style of its kind that I could find. Still waiting to hear a response back. No one ever has any answers or they are "on a conference call". I will NEVER shop here again.
I've shopped extensively from this store, mostly furniture, on and off for years. I take long breaks after bad experiences but get lured back because they do have unique style furniture that's not grossly expensive. Whenever I return, usually after a couple years break... I guess it takes me that long to forget how bad it is. This time I won't be forgetting and I'm permanently done with this company. The majority of furniture shows up damaged. A lot of the furniture is so heavy you have to cut the box open to get it out. Once the box is gone they won't pick up their damaged furniture. It's too heavy to lift to return it to a store. After calling to request they pick it up they lie and say they can't have anyone in your home due to liability. When you point out that they offer 'white glove service' where they do enter your home they change the story and say, "Well because you didn't purchase white glove service we can't pick it up."
That's an issue. It's their fault the product is damaged due to poorly packed furniture then make it extremely difficult to return. On top of that, most of the furniture came and was a completely different color than what was represented on their website. When you complain about that they say it's listed on their website that colors may vary due to lighting and photography. Um...I don't think so. My iPhone captures the color in normal lighting just fine. It's more about them doctoring up the pictures to make the merchandise more appealing than sending it damaged and refusing to pick it up...much of it weighing over 100 lbs. What a business model that is, huh? All set with Pier 1. Would never even buy a napkin ring from them again.
I went into Pier 1 in Warwick RI mid December because I had not been in a long time and had recently been approved for a credit card. So, wanting to get some nice holiday items for our I went inside... No greeting or welcome. I was not noticed until I asked a rep for help, who was straightening the shelves out. She said she'd be with me "in a moment". I waited and she then disappeared and I approached the manager and told him what I was looking for and he hurried me. He walked so fast I couldn't keep up... He just pointed to the section and left.
No words no help. I chose what I wanted and browsed another hour again asking same lady for assistance who was now ringing someone out and said she'd be right with me. She again disappeared like lightning. I found her straightening shelves again. I took the hint that she didn't want to be bothered. I walked around and found her at the register ringing a gentleman out. I approached her and put my items I had wanted to purchase at her register and told her I was very unhappy with the service and that I was a Google reviewer and would be reviewing the treatment I received. She said nothing, did not apologize or attempt to help me. Pier 1 has gone downhill and I'll never order again. My card's ripped in the garbage.
I would not recommend shopping at Pier 1 at all! I have been a customer of Pier 1 since they opened stores in Maryland! I have two homes and have spent thousands and thousands of dollars! I can no longer log into my account and have been pleading for help to be able to order online! They tell me to go to the store and buy, after I told them I was now permanently disabled! So, here I sit with my platinum Pier 1 card that I can't even use! So just don't do it! Let Pier 1 know how you feel about how I've been treated or should that be mistreated?!
It saddens me to write this review because I am a Pier 1 customer for many, many years and have their credit card as well (with an ongoing balance!). I have purchased everything from furniture to accents to linens, even dishes! Pier 1 Customer Service Department has gone completely down hill! Also, Managers in the store, including Sales Associates on the floor are unaware of return policy information and/or online purchasing done directly out of storefront!
My most recent experience started with an online purchase of a storage ottoman that I chose to purchase online, however when I reached the checkout screen, the shipping/handling (s/h) fee was expensive, approximately $26. I would call Customer Service (after waiting on hold for 23 minutes) for a Representative to inform me if I went into a Pier 1 store, the s/h fee would be waived. So, I did just that! I went into the Pier 1 store located in Miamisburg-Centerville, Ohio. However, the Sales Associate informed me that the information regarding s/h fee was not true. I asked her to go check with the Manager on the floor. The Sales Associate did so and upon returning, confirmed that I was correct and she proceeded to order this item for me (I do not have the name of the Sales Associate nor the Manager on the floor on this given day).
This ottoman never got delivered. I followed up with Customer Service approximately 7 days later, January 21. After being on hold for 22 minutes, I s/w Kayla. Kayla advised sometimes UPS loses shipments and that she would send out a new ottoman to be delivered within 3-5 business days. I asked her a very direct question regarding their return policy. Kayla informed me that it was easy and I could go online and print out a UPS label and leave the item at my front door for pickup.
However, something wasn't sitting right with me about this whole process. On Friday, 1/25, I decided I would cancel this shipment. I also felt that Pier 1 should have at least sent some type of email to me once this item had shipped from their warehouse (mind you, to date, I never received an email that it actually shipped!) So, I attempted on Friday, 1/25 and Saturday, 1/26 and Sunday, 1/27 to contact Customer Service to cancel this item. I could not get through to Pier 1 for 3 DAYS!!! Staying on hold sometimes for 45 plus minutes. Still busy signal the whole weekend.
Another time, after holding for 36 minutes, the line disconnected. By Sunday, 1/27, the later part of the day, I decided to visit that Pier 1 where I placed the original order and I asked a Sales Associate to assist me accordingly (I did not get the name of this Associate). The Sales Associate was not sure how to do this and proceeded to speak with the Manager, Lisa that was on the floor. Lisa originally told that Sales Associate that they could not follow up for me with Customer Service in the store. Upon this Sales Associate advising me of this information, I immediately went to the Manager, Lisa and repeated my whole story once more. She then advised that the only thing she could do is the same thing I did and just wait on hold and keep the phone on speaker in the store. After a lengthy discussion, Lisa agreed to try calling Customer Service for me.
However, she advised that the return policy was different then what Kayla had told me over the phone. Lisa advised that I would have to bring the item to a UPS store to return it. Nonetheless, I waited in the store for approximately 52 minutes before leaving. Lisa was still on hold waiting for Customer Service to pick up. Lisa agreed that she would continue to stay on hold because the store was open until 7p (Sunday) and it was approximately 6p. Lisa called me that evening to advise me she finally got through and Customer Service advised this item already had shipped and there was nothing they could do until it arrived at my door. However, she did advise that I was correct regarding the return policy and once I received it, I would call Customer Service to issue a UPS label return and I could schedule a pickup date.
This item arrived Monday, 1/28. On Tuesday, 1/29 I called Customer Service in the morning, first thing to provide a return label. It took a hold time of 14 minutes before Crystal answered. She advised me that there would be a restocking fee of 26$. I refused to pay this and waited an additional 6 minutes for her to get a Manager to approve of waiving the fee. This Manager never got on the phone personally to discuss this matter with me, nonetheless, the fee was waived.
Now, this is where it gets tricky. In order for UPS to come out and pickup your product at door, you must print out a label and schedule a pickup date. This is done through the UPS portal online. FYI, this is an ottoman that is too bulky of a box to fit in my small Nissan, Sentra. HOWEVER, you have to go onto the UPS portal and interestingly, there is very little instruction that informs you that you need an account number to do a return w/out being charged a fee. I had no account number so the fee was $10.43 for UPS to pick this product up at my door!
There are several things that are disappointing to me, but most importantly I feel is the lack of Customer Service professionalism, follow up shipping information via email or text support and honestly, why should I be charged through UPS a fee at all! Shipping/handling restocking fees, then an additional charge from UPS! I am in management myself and our philosophy at my firm is simple, all staff regardless their stature must be proficient and up to date with policies and procedures at hand! Truly disappointed with Pier 1. Before you purchase something online, beware of hidden charges if you need to return an item and very LONG waiting time!! Shame on you Pier 1!
I opened an account with Pier 1 to get the discount. I made all of my payments on time - in fact I paid it in full every month. They were incorrectly applying the payments to an old account though and didn't notice it. Their own fault since they don't print the whole account number ANYWHERE so that you can properly pay your bill, or sign up online to pay. Well, the calls from them started at 30 days late and even though I insisted I had paid, they didn't believe it until I said I had the cancelled checks. THEN getting it straightened out took forever (SO MUCH OF MY TIME) and they had already put a black mark for collections on my credit report, inhibiting me from getting a mortgage.
I had to spend time disputing it with every credit bureau. Also I had to insist that they refund me the incorrectly applied late charges and interest - they weren't going to! They are a nightmare and I will never, ever do anything with Pier 1, Pottery Barn etc if it involves dealing with Comenity. They called me at all hours of the day and night too! The pain involved was sooo not worth the discount I got.
First, I purchased the chair online to have delivered to store. 2 days after purchase, I called to see if it was there and they said, it doesn't work that way, I have to come into the store and order on their computer. And they had already canceled the order (neglected to tell me the day they did). So, I went to the store and ordered the chair on the store computer. Said it would be in store January 5, and I would be emailed when in. Today I called the store, Jan 7 to see if it made it there. I was told they had canceled the order, yet they had charged my card. The chair is back ordered for 3 weeks, but they could not guarantee I would get any of the ones on back order. OK! This isn't the first time I have had issues with Pier 1. BYE BYE PIER 1. YOU HAVE LOST ANOTHER CUSTOMER.
Purchased a Marbleized Floor Vase item 3281423 today without price. Was charged $129.95 plus tax $137.75. When I got home and was cleaning it, the price tag fell out showing $99.59. Immediately went back to the store in Pompano Beach, FL. The manager told sales girl to return and sell at proper price and made herself scarce. No apology whatsoever. I paid with tax $105.57. Online it shows item at $129.95 and 25% off! Considering their own tag shows $99.59 that means you get a discount on a marked up price!!!
Buyer Beware! Shop elsewhere! Also, on original overpriced charge I was asked my first and last name, tel number, email, if I want ads for discounts (ha), if I want their credit card and if I want to donate to a cause. The entire experience in first purchase was long and painful. And going back and it was a rudiculous waste of time. I will never go there again. You shouldn’t either! There are much better places that will appreciate your business without ripping you off! I find it just as appalling that they really could care less about your business or how they conduct theirs!
Walked in store and bell went off and no response or welcome from employees. 30 seconds later a couple walked in and employees greeted. I happily will not visit the store again. Plenty of other places to spend my hard earned money.
I bought two large lanterns for my niece and nephew for Christmas. One was damaged. Glass was broken. Called and was told that a replacement would be shipped ASAP. It is now a week before Christmas. I called back and was told it never shipped. I requested expedited shipping however was told that was not possible. Really? How sad. I don’t understand how something like this is acceptable. Your mistake. Make it right. Now I am stuck running around 6 days before Christmas to get something else. Blows my mind, when other companies bend over backwards trying to rectify a situation. You can be sure they will never get my business again. And I will be happy to tell everyone I know about their shoddy service.
I walk with a cane and have chronic hip pain. Waited patiently for another elderly customer in front of me who kept needing more things at register. Cashier was pleasant and helpful to her; I did not mind waiting but moved to the counter near her because my hip was beginning to slip -- I needed support. There was one woman behind me and store was almost empty. After watching us for a few minutes while just standing behind counter, a different person from the cashier (maybe a supervisor?) said, not pleasantly, "Are you supposed to be in line? Because it needs to be behind her." I moved, said "I am sorry, I needed to support myself." She looked at me coldly, turned and walked away.
I received a box full of shattered glass and dented broken candles. The candles were not wrapped properly - shattered glass everywhere. I called and spoke to a, lass who said she would appear shop the products back to me and credit 23.00 for the 2 that were out of stock. I did see the credit but WHERE'S MY ORDER? These were gifts. I submitted pictures and lodged a formal complaint with this company. It seems I've been trying for days to reach them and get an automated response to leave a text or voicemail. Anything to avoid a customer's wrath. Well, if my order doesn't get here soon corporate will receive the box of what I got on their doorstep. Fair is fair. I will also contact BBB for my money back. I don't even see the speedship on my order under my Acct but I see the credit. A huge problem because these were gifts and my money went down the drain.
I ordered 2 items, the first was delivered without incident. I tracked the 2nd item and found that it was delivered back to sender in Texas. I dug a little more into the tracking details and found that it said my delivery was refused. I live in an apartment complex where packages are left in the lobby. I was never contacted about refusing this shipment, it was sent back with no notice to me.
A week later, I have not been refunded the money, I have tried contacting the company multiple times to figure out what happened and try to get my delivery sent back. Sent an email and received no response, tried the text message option and got a response saying "we are unable to respond to your request at this time", phone where I have waited on hold on 2 separate phone calls for a total of 45 minutes) and cannot get any answers or help. I'm finally trying the live chat option and am currently 7th in line for someone to help me. It is incredibly frustrating to contact this company.
After a week of pending an online order, I finally check on it and am told it was canceled. After waiting 40 minutes to contact customer service I am told they do not have the item in stock (does not show out of stock online over a week later). Made no attempt to make it right. Worst customer service ever.
Ordered 2 items online that never arrived. Was told 3-5 days, called and was told they couldn’t do anything until 7 days. 7 days passed still no items and the UPS tracking has been sitting on ‘created label’ since day 1. UPS said they never ordered a pickup. I told Pier 1 this and they said they can’t cancel the order until another week and they couldn’t see what was going on. Ridiculous. All of my other stores purchased from had simple tracking and arrived as stated. Never shopping here again and I want my $320 refunded.
I ordered two pillows online a week ago. Today I receive an email saying my order was canceled without explanation. I called the number provided and was on hold for 15 minutes only to be disconnected. I tried live chat. It was unavailable. I emailed. I text. No response. Tried live chat again. After a 6 minute hold I got through only to find out that customer service had no idea. They told me to call my local store. I asked why I would do this when the order had been canceled. The pillows obviously came from somewhere else. They said, "No, the pillows were sent to the store." I called the store and was told that they had no idea why my order was canceled but they never received them from the distribution center. So I have NO EXPLANATION and I have lost a lot of time on this matter.
Went into store was ready to purchase numerous ornaments. When cashier rang up not all received discount. When asked she said the picks are not included. When I showed here they were listed on the website as an ornament and the sale states all ornaments 50% off. She said It did not ring up it’s not on sale. Floor manager said it’s not included. False advertising, absolutely no customer service. This is the Palm Beach Gardens store.
Outdoor Chaise Lounge set advertised as coming with cushions and with free shipping. When ordering online, found that "free" shipping wasn't really free shipping - that they added a $100+ "shipping surcharge" due to the weight of the item. Contacted store who told us that "Pier 1 is a different company entirely than Pier1.com so we can waive all shipping if you order from us." (We placed order). Order arrives without the cushions. Call the 1-800 customer service number and, after a 32 minute hold time, was told that "Sorry we are out of the cushions but we are authorized to offer you a 10% credit instead."
Pointed out that they're still offering the same set - with cushions - on their website and was told, again, "I'm sorry but we're out of the cushions but we are authorized to offer you a 10% credit instead." Asked specifically why they would still be selling it and, again, was told the exact same words as the previous two times... Gave up and said I'd call the store. Spoke with Store Manager who, again, told us that Pier 1 was an entirely different company than Pier1.com and that this situation isn't unusual, that it's reported up the line regularly but that nothing changes.
Offered to "Try to get the cushions" but recommended that we take a larger discount on the set and wait a few months until the stores are stocked with the outdoor cushions again and come buy them directly. We accepted a $100 discount (the cost of the original set without cushions). Asked how they would still be offering the same set online and was told "Yeah, all of them will be delivered without cushions. It doesn't make any sense to me either." Never - ever - again will we "ever" purchase anything from Pier 1 unless we can walk out the store with it in hand (and that's pretty doubtful).
I recently purchased a double papasan chair and cushion, and the cushion was ordered in store by customer service to be delivered to my home. The cushion came a week later and was the completely wrong size and color. I returned it in store and they ordered it again for me without any explanation on how the order I made was not deliberated correctly. After they placed the order the second time, 3 days later I got an email that my second order had been canceled. I called to see why and customer relations, although the guy was very nice, told me that the warehouse didn’t have any more of the cushions.
He said he could replace the order to come from a different warehouse. I don’t understand how they couldn’t have just kept the order and sent it from a different warehouse, versus canceling my order and making me go through the entire process of ordering it for a third time. To say the least, I am very frustrated with my experience and it makes never want to order from them again.
I received a bill on the mail and as soon as I received, I sent a check to pay the bill. I sent 5 days before the due date and they are charging a $27 of late fee. On the top of that, they were sending the bill to my old address and I just found out they are trying to charge for a late fee recently. What a terrible store. I will NEVER EVER buy absolutely anything there.
So the instructions that come with the shelf aren't detailed nor in sequence, step by step of how to put the shelf together and which part goes first. The main 'bolts' used to screw the shelf together can't be used by a cross tip nor a flat tip screwdriver. You have to use a small 'Allen key' to screw these 2 1/2 inch nails into wood (If you don't have a drill). With all the labor needed to go into this shelf, it wasn't even worth the $79-$80 sale price with free shipping, and the 20% off for my birthday month.
For years I contemplated going to Pier 1 to check out all of their beautiful wares, imagining they are expensive. I would drive by, and fight my impulse. Finally I gave in. I browsed for quite a while, admiring all the pretty things then seeing how expensive they are I left. This third time, today, I saw some advertisement online for a black cat soap decanter so I went to the store and browsed among the beautiful treasures and found the cat soap decanter, cat-on-a-pumpkin, and pumpkin cat mug to see they are at good prices! But, right as I picked up the cat decanter, a lady came over and said: "Are you buying that?" and immediately took it from me and placed it behind the counter. Next I contemplated the witch pumpkin soap decanter, she came back over and snatched that from me as well.
I had not even decided I was purchasing it yet! She had me so nervous I nearly dropped the sweet cat-on-a-pumpkin plant holder as I was placing it back on the shelf. Then I continued browsing and heard her say to her associate something of the essence: "She's not done yet..." The lady made me feel uncomfortable, like I am some sort of shoplifter! Later, she rang up my black cat soap decanter, cat-on-a-pumpkin, and matching pumpkin cat mugs, when I asked for a $10 discount flyer she said she put it in my bag, in the same short sort of snappy, dismissing way she had waited on me my entire visit. Well, I imagine, three times is NOT always a charm. And I am not sure if I will go to that Poughkeepsie store again!
I have had my account for over 3 years. Never late on a payment. They went in and dropped my credit limit with no warning at all. I called and they said it was because they do credit monitoring and saw my score had dropped. Nothing late on my credit my score dropped. I had applied for college loans with my son and had my credit pulled. Closing this account and never shopping here again. That is not how you treat your paying customers.
I purchased Pier 1 3 wick candles for the first and last time??! These candles are the worst candles I have ever purchased. You light them and they constantly go off. They don’t burn probably and are a giant waste of money. This was my first and last time buying from Pier 1. Terrible product.
On the 20th of May I went to the store located in 4061 Meridian St Bellingham, Washington 98226. That day I was offered a Credit Card, I informed that I was a Canadian Citizen and the sales rep told me that that was not a problem. I was told that I could pay my credit card online or even in a Pier 1 store in Canada. The first problem after that is that the person who got my info didn't know how to fill the address and they use my apartment number as the number of the building therefore I never got the statement and the credit card.
After a month I call to inquire about the lack of statement and card so I can pay. They realized that the address was actually wrong and they send it again. Just yesterday I got the card and the statement. I registered online and found out my account number didn't work. I call the number on the card and I got the worst customer service, they treated me like I haven't pay and asking for payment, I explained the situation and after talking with the supervisor he said, "I don't care what the sales rep said they are not the bank and you only can pay with USA account or USA money."
One more time. People lying about facts and affecting people. Now I have to drive 2 hours to cross the border and pay in USA cash. Also Now I have to pay the late fees that now are 70 dollars. As you can imagine I don't want to know anything about your store in USA and In Canada, also I'm going to file a report with BBB so people are more aware. It is really lack of ethics knowing that Canadian citizen can't pay from Canada and still process the card.
Purchased 2 Isaac chairs about 2-3 years ago. They are in a living room and are more decorative vs. daily seating. The leather started flaking off. I went to the store where I bought them and showed the manager. She was very nice and checked to see if there were any recalls or other issues with the leather. When she found nothing, she told me to contact the corporate office. I called and emailed pictures of the chairs. They said they saw "nothing wrong with the chairs" and would send me a coupon for 10-20% off of new chairs. Pier 1 quality is not what it used to be. For future buyers, know that these chairs have a lifespan of 2-3 years.
Ordered two tufted bench cushions. Got two plain 18 inch pillows. I was told to mail back pillows and then they would return my money. A random situation of my credit card. I shop online for ease. Don’t think I should have to do anything but receive my order. No exceptions on their end. I would have to print off a label and ship back or drive to the store. I did not want a grab bag order and now all the fixing is on my end. Dissatisfied, and will not online shop there again. Waiting on refund. Hope it happens but no confidence. After 1 hr phone trauma they said I can take a shot of the pillows and then receive my refund. I’m going to try this.
Advertisement to submit text message for coupon of $10 off $50 purchase for regular and sale items only to find out that since the sale was buy one get one at 50% off that this was not a sale but a promotion. Will never shop there again!
I ordered a decorative throw and the color looked different than it was online. So I wanted to return it, but then learn that you have to call a number to get them to send you a return shipping label, at which point they charge an $11 fee. Fyi - this information is not on the packing slip or anything - you have to call (and be put on hold) to get this info. Returning to the store is free - however I don't live that close to a store and that's inconvenient. Anyway, I'm never ordering from them again because of the inconvenience. Most online places now know that you have to make it easy to return to lower the barrier to buy... People don't want to have to call and be put on hold just to return something. Pier 1 is stuck in the 1990's.
I wished I would have read these reviews before ordering the mosaic floor lamp. The contact takes my order and today I receive just the lamp shade, so I call to ask why the floor lamp did not come with it only to find out the floor lamp is no longer available. $313.00 for a lampshade, ddduuuhhh! What planet is this company from, Uranus??? I didn’t even think Pier 1 was still in business. Now I have to take pictures and send to Pier 1 to return the lamp shade. How dare they charge my card without fulfilling the full order. Shameful!!!
There is no need to say much. If you got the wrong item, nobody is going to help. You have to wait at least 30 min in the line to speak with a representative. That person is going to transfer you to another department, and there’s no one to answer your call. I’m closing my account already. You guys need a serious work on your customer service.
Opened a credit card last year given a $500.00 limit, purchased a few things, paid the card off on time and quickly, didn't use the card for almost a year. Went into the store attempted to purchase $50.00 worth of items... And got stopped. EVIDENTLY Pier 1 inactivated my card??? Then wanted to RERUN my credit??? SO this is what I get for using their card and NOT having any NEGATIVE problems with my account? ** PIER 1... I will never purchase anything again... And why I don't purchase on the regular is THEY ARE TOO EXPENSIVE. I doubt this store will be in business for long... They just can't compete.
Do not buy things here, do not GET THEIR STORE CARD... please, you have been warned! They called me three times a day while I was trying to get the account current. They also, hired someone who during Christmas called; one of their people and I gave them a payment over the phone, (the payment never showed up in my Bank Account or on their account sheet. I think they have thieves in their company)! Also, their stuff falls apart fast!!!
Well, I find it hard to believe after the numerous calls to Pier 1 to refund my credit card for the defective dishware. (Refer to my complaint written on 2/20/18 for details). After a few more phone calls of frustration I finally connected with a representative who was more than willing to refund my credit card. He got an approval from his team lead and then advised me to return the merchandise to the local store. I asked him to call the local store manager on my behalf to make them aware of my visit and my request for refund, not store credit. Although it took another 1.5 hours of my time I am satisfied with the end result. The local manager, Maya, was thorough, patient and careful every step of the way. Thank you Pier 1!
I have called Pier One 8 times about refunding me for dishware that is chipping possibly due to dishwashing. They asked me to send photos. I spent an hour putting together a PowerPoint with detailed pics showing defects. After five email attempts, including a trip to my office to scan it under 5 mb, they claim they haven't received it yet. The latest phone rep advised me to send photos instead of the PPT. She also mentioned I could return them to the store.
I said I wanted a refund on my credit card and was told by another Pier 1 phone rep that the store would only give me store credit. The new phone rep said this wouldn't be the case since it is a "Merchandise Quality" issue. Baloney. I called the local store and the salesclerk told me I would only be eligible for a store credit since it was over 45 days. So now I have to wait for a review (7-10) days and then wait for a return shipping label. And then wait for a decision on refund vs. store credit. This is beyond crazy. I will never shop at Pier 1 again.
I shop a fair amount at Pier 1 and received a $200 & $30 earned reward coupons. I was unable to use them due to work obligations. I contacted the Customer Service team asking for them to be renewed, I was told: "Thank you for your recent inquiry to our Customer Care Department. Comenity Bank issues your account and responds to all credit related inquiries. I sincerely apologize, we have already given 2600 in points to replace previous certificates. The account is not eligible for replacement points. We hope this information is helpful. For the security of your account information, we ask if there are any follow up questions you have related to this concern, please click on the reply button." "Given" is the key word, I earned those points by shopping at Pier 1. I am closing my account with Pier 1. Enough is enough. It's not a rewards program. They don't honor your loyalty of shopping with them. I was a Platinum member and this is how you're treated.
I bought a few dining room chairs on a special credit card sign up promotion. 6 Months deferred interest. I was waiting for the paper bill so I could pay it off in time and not be charged interest. Nevertheless, I took the temporary number that I got from the store and set up auto bill pay through my bank until I got the paper bill. You see, my mom was dying of pancreatic cancer for those two years and the trip into Pier One to purchase dining room chairs was a treat to myself after sitting with her day in and day out. I set up the auto pay just as a catch all, to make sure I did not lapse in payments. My focus should have stayed only on my mom. My bill never came. They had entered my name and my apartment number incorrect. So, now that I was billed almost $300.00 in interest fees, they would not accept any part of the blame and would not even offer a gift certificate or anything to lessen the pain.
I will forever link their lack of customer care and common sense with the death of my mom, so, it is now the death of Pier One Imports. I help a lot of people decorate their homes and I decorate special parties and occasions for people. I had always made sure that Pier One imports was one of my stops. NO LONGER. I have been in Customer Care and relations my whole life and I'm just saying... their customer care stinks to high heaven! I have never given a review like this before, but I am so sick of talking to smug cc reps that have no business being on the phone. The cost of this review/Lesson: Over $300.00. Consumers beware! Problem: Store clerk entered my name and apartment number incorrectly. I never got the bill.
Purchase dining chairs 5 years ago, all the binding leather was peeled off, requested a replacement or repair, was denied - I offered a deal, to get 50% cost of those chairs in store credit and I will be happy to pay the difference and get me new set of chairs. Was denied, their team and supervisors are completely rude - Do not waste your money on items that should last longer - like dining chairs, living room furniture, dining table etc... Note: I had the same issue with World's Market and their team was happy to send me a gift card 40% of the price in a gift card, I went and got my whole living room furniture. Pier 1 import customer relations are not understanding. If they work with clients they will gain them and more and they will have better reputation.
Charges started appearing on our credit card shortly after using a rewards certificate... Called and they questioned our integrity even though our signature wasn't on the charges and NOR WERE THEY SHIPPED ANYWHERE NEAR US. Employees at Brighton store totally have no clue what is going on. They spend lots of time socializing at counter and have no clue what's happening or how to take care of customers. I'd rather drive to Fenton or wait until we go to our winter home in FL. What a shame.
Just got charged my first late fee/interest on any credit card in 7+ years from this company. I only get credit cards to collect rewards and pay them off every two weeks. Don't understand how they can charge me interest and late fees. When you call to cancel the card, they don't even give you to a live person to talk to. All automated.
I purchased an ottoman. Within 18 months we noticed the leg was slanted on an angle. The interior mechanism warped or failed (can't see to know). Emailed customer service with pics and receipts. They offered 50% refund. I dealt with a Monica at their customer service line when 50% was first offered. I stated, "No, I want full refund for manufacturer's defect." We phone tagged for 3-4 months. Monica simply would state on each of my voicemail messages... "This is Monica, I have tried to reach you, call me..." I left lengthy messages for her that her available hours did not work. Still she called and left the same robotic message.
I emailed another complaint about her and mailed it to the corporate office. She responded on a voicemail that she received my letter and to please call her. She finally offered to replace the leg. I explained in a lengthy voicemail that it was not the leg that was bad, but the mechanism inside that makes the leg slant and that you cannot just screw on a leg (that piece did not have screw on legs). Finally I left a message to just send me the check. She continued to leave messages for me to call her with just a phone #, never answering my questions.
I called today and got somebody new (wow) who profusely apologized and that she would check with her lead. After being on hold for some time. She said that Monica was the lead and they would not offer me anything more on the manufacture's defect. She could provide in store credit or a check. I told her I will never buy from Pier 1 again and requested a check instead of an in-store credit. She then states, "We would hate to lose you as a customer." REALLY? After the cheap offer for the crap workmanship and phone tags for months with a robotic 'lead' who could care less. I asked this rep why Monica could not just leave that instruction on my voicemail. Poor quality overpriced furniture. My IKEA ottoman is over 10 years old and still going strong and cost 1/4 less. Lost me as a customer!
Horrible experience with Dawn the manager of Pier 1 Batavia Store. Returned a gift with a gift receipt and was asked to pick out something else. According to corporate office should have been given store credit immediately. Did not purchase enough to equal original purchase so the manager credits the original purchaser. Needless to say they now know that their gift was returned. Offered no help in resolving the situation and was told that's just the way it works. Very rude manager.
I've been trying for almost a year to order a Papasan base, bowl and cushion. (Chair) The last time I tried was last night, Sept 7/2017. The closest Pier1 from me is 3 hours away, so I have to order online, or find a truck and make the long drive. The site said if you purchase an order of $49.00 or more, you get free shipping with code Freeship49. Well, that's a lie! My whole order cost a total of $185.00, but you force me to pay a shipping cost of $169.00? You call this "white glove". Trust me, nobody that's middle class wants or can afford that. That shipping is almost the whole price of my order. Ridiculous! Especially when you have your free shipping advertisement.
I called customer service this morning to see if someone could help. Nope. The poor lady didn't understand why it forces customers to pay the high shipping. I was put on hold and later told, there's no supply in the warehouse that ships to CA, Arizona, Nevada and some other state I forget. Are you kidding me? When I go to order it says they have several in stock. Terrible customer service!!! I am in CA and there is nothing that states you won't deliver here. Do us all a favor and take down your fake free shipping. It's a waste of customers' time. Frustrated in CA.
I bought the Ronan table. After about a year, the leg broke off and the table toppled over. I tried to glue it back in place and put a small brace on the leg to try to repair it. These did not work and I contacted the company. They said they could not do anything for me since I had "altered" the table.
Bought a TV stand online with white glove service which means they will deliver and set up. Got an email from Pier One that said it was sent to shipper and they would call. After a week of no phone call, I called Pier One. On hold for 35 minutes, transferred to shipper where I was in hold for 15 minutes. Shipper says "Oh that piece was sent to a different shipper in Minnesota" (I live in the East side of Wisconsin!). The Minnesota shipper answers after 10 minutes on hold and tells me they don't come here after and they will call me the next time they come. No date, can't schedule. How ridiculous can they get? I'd like to cancel the order but then I'd need another hour.
I made several purchases at Pier 1 and returned some with my receipts. Although I had my receipts and had made all of the purchases on the same credit card - all within recent weeks - I was told that a gift card had been used for the purchases and that I would only be issued a store credit. Although I could produce my receipts, the computer made this decision and I could not get a refund. I am left with the need to use a $56.08 credit at their store. The sales person asked the manager about it and said that I would not be allowed to have a refund, even with receipts.
Don't buy furniture from Pier 1. I received for my bday the Ronan dining set. Beautiful cherry wood table with extension. My mother purchased it for me. 2 1/2 years later the stain on the top is chipping away. It started just cracking, now all the seams are splitting and chipping. I contacted Pier 1 via email twice with no reply. I then went into the store where the table was purchased and asked the manager how to receive a reply. She immediately phoned customer service. With CS help, I was able to fill out a complaint. They sent me an email requesting pictures. I sent the pictures along with the receipt. 2 days later they tell me "based on this information we do not deem this a quality issue." I guess when you spend $1000 for a dining set, you get junk at Pier 1. Buyer Beware!
Pier 1 23 Mile and Gratiot in Chesterfield, MI - I am handicapped and had to go down to Michaels store to get up on the sidewalk to get to Pier 1. I then had to wait outside the store for another customer to come along and open the door for me. Once inside, there is so much blocking the aisles I couldn't get my wheelchair around. A store personnel followed me but didn't move items so I could get through. The television advertised nautical being on sale which the store employees knew nothing about.
I was looking into getting new dishes and dinnerware but I could not get down an aisle to look. I did buy a lamp and the cashier acted insulted when I asked her to plug it in to make sure it worked. And of course upon leaving no one asked to carry anything out nor open the door for me to leave. Once again I waited for another customer to leave and hold the door for me. You can forget about me shopping there again. Most of us baby boomers are getting old and we are your everyday shopper. Sorry, you have nice things I just wish I could see them.
The managers at Store 1035 located in Miami, FL 33183 are phenomenal!! They are professional, helpful, have a positive attitude & very customer friendly. The sales associates are superb!!! Plus the store is arranged beautifully. It's clean, organized and offers quality products at reasonable prices. I only shop at this Pier 1 and recommend it to everyone!
I purchased the Azteca chestnut set, chair, table, a expensive cushions that fit the furniture, as well as several decorative items to match in April of 2013. The items were used two times in May 2013 and then carefully covered and stored for protection against elements and inclement weather. Due to a medical situation cancer, I was never able to uncover and bring the items out of storage until April 2017 and once uncovered the furniture lost three quarters of the stain, especially on the arms and wicker area that looked terrible. I called Pier 1 customer service 7 times and got minimal response.
My last response in May 2017 from the store operator in charge left me with disappointment. She explained that Pier 1 was unable to help me with this situation and my request for the stain to re-apply and condition, her response was that Pier 1 doesn't supply any repair products and stains so I couldn't purchase the stain even if I wished to do so. She suggested to go to Lowe's or Home Depot to purchase pecan spray stain to repair furniture. She said that Pier 1 has used these sprays in the past and was her recommendation to do so at my cost.
Her information was false, Lowe's, Home Depot and other hardware stores in store or internet do not make a pecan spray stains and these types of stains are limited to a very few colors as oak, walnut, pecan but not chestnut. I would advised anyone wanting to make a major purchase at Pier 1 to carefully consider it and check on their customer service complaints as an avenue to make their decisions. Hope this will save other for a gigantic loss.
I was contacted in Feb about a balance that I carried from December - the woman told me that she would charge 50 dollars, then auto debit the balance in 2 monthly payments - now the issuer is telling me they don't do auto debits and I have to pay an additional 160.00 in fees due to their agent lying to me. Do not get this card - it does not help anything.
I purchased 8 pieces of Echo Beach outdoor furniture less than 3yrs ago for over $2,500.00! After first year had to replace one piece for breakage. By 2 1/2yrs the complete set is falling apart to the point where it caving in. After contacting Pier One numerous times with all the info and pictures their reply was, "We will give you 30% off a new set!" Why would I want to repurchase something that is inadequate? Pier one does not stand behind the quality of their product. Do not purchase this product or any other product from Pier One! This is what's wrong with our country, stand behind your products!
I went online around 8:30 this morning and placed an order for a bedroom dresser. Instructions said I would not be charged until piece went to the shipping company. I used a debit card. Immediately the funds were taken out. I was busy all day but called Pier 1 just now, 12 hours after placing the order. Reason being was, funds were deducted and delivery in two weeks. I know the shipping company does not have the dresser tonight. I was told I could NOT cancel the order. I would have to refuse delivery or return the item to the store. In the meantime, they have my money and I have to wait two weeks for the piece. DO NOT ORDER from Pier 1 if you have any doubt. Once the order is placed, you and your money are prisoners until you receive the item.
I have been a customer of Pier 1, for many years. Through the years there have been some products that I've not been 100% satisfied with, and there have also been many products that I have been very happy with. Summer of 2014 I purchased to Echo Beach Lounge Chairs for my poolside. This spring I noticed that the material started breaking, cracking and coming apart. I contacted customer service. They requested photos, & any information regarding the product purchase. Which was purchased on my Pier 1 card, so it baffled me why they would even REQUIRE this information, that the company already had in my transactions. What's the point of having "loyalty program" if when your consumer becomes a stranger when they have an issue.
After two months of phone calls, multiple emails with photos, customer service concluded that since no other customer had the same experience they would not replace my two lounge chairs or refund any amount. Pier 1 offered me 20% off a new purchase of furniture. Now... My complaint/ issue is just this. The lounge chairs are in fact outdoor, however they are rusting and breaking on the seat portion of the chairs. This all began, JUST since April 1st, two months' time the chairs have broke more to the point there is now outright holes. The same design, Echo Beach, is on my patio. I have the whole sectional and that has held up great. Ottomans and all.
If any other consumer has the same issues with the Lounge Chairs, then maybe this will help. Since Pier 1 Imports does NOT stand 100% behind their product, this should provide support to any consumer. Either Do NOT purchase this product or get your money back should this be your issue. For the record, these two lounge chairs were replacing two others that I had purchased from Casual Living, that held up for 13 years!!! Yes, THIRTEEN Years!!! Pier 1 Imports should NOT advertise outdoor if their product cannot hold up. Recyclable Furniture is all this worth.
When placing my order over the phone, I realized I would be out of town, and told the sales person to cancel the order, I would not be home to accept delivery. Explaining to the associate I would reorder when coming back from vacation. The order was placed anyway and my delivery sat outside for three days in the rain.
I relocated Illinois to Missouri. Treated myself with $8K furnishings! Was cheesed into the credit card lol with a dinky $2500k limit and promised 20% off purchase of $8k. Not so! Delivery: MDX the two hour window was 7. They split the shipment into TWO DAYS! 'White glove' my ass! 4 bookcases arrived UNASSEMBLED! The furniture WAS NOT REMOVED FROM BOXES. Total freaking nightmare! Chesterfield and a Ballwin Missouri staff AWESOME. Telephonic service POS. Delivery fellas clearly overworked, overbooked, underpaid and quite the quart LOW. Will be purchasing from OVERSTOCK or JOSS & MAIN or ETSY or WAYFAIR from here on out. Pier 1 you can bite my fine **.
I purchased $2,500 worth of their furniture. The "delivered in 14 days" was a lie. I had to keep calling to get the furniture I purchased. The wrong piece was sent to the store. Delivery was a nightmare. I ended up borrowing a truck to pick up. 18 months later my $2,500 furniture is sagging and fraying! I sent them pictures. They offered me a $85.00 gift card!!! Normal wear and tear they said. B.S. This big box company is a consumer rip off. Avoid this Company.
Worst. Absolute worse customer service in the Rockford, Illinois location!! Purchased duvet online and all the accessories in the Rockford location. After placing call and only owning this duvet for a little over a month I was told by the store manager SUE that it was not returnable since I had washed it. WHAT!!! I spent good money on this and because they weren't expecting it to be washed what, so soon! Really! Nonreturnable if you washed it. Even with a receipt! Are you kidding me! This material was so cheap you would have better luck to shop at a Walmart!
I told store manager I would discuss this issue with customer service. Made a phone call with several pictures and was refunded less than 24 hours later. When I went to return the pillows and shams that were not cheap, SUE Store MANAGER was so RUDE to me and asked, "Were these washed?" WHAT... Bad, bad experience... I will take all future shopping somewhere else! Not worth the headache! A simple return, smile, and apology would have worked for me. I received a fight the minute I made the call to the local store. :(
Here I am giving Pier 1 a 2nd opportunity after having an issue (it took 1 week to be fixed) with Round Rock TX store. I decided to place another order online to be picked up at Georgetown store this time, I placed an order using a reward certificate of $40, at moment of check out did show my total was only $6.61. The confirmation email was not showing the credit of $40 so total was 46.61, went to the store to pick up the merchandise and asked Stella (a very nice lady but not confident on what she was doing) to confirm total amount charged to my pier 1 card, which was $46.61 according to her.
She, even when I advised her that doing that will cancel the reward certificate, canceled the order to resubmit it but was not able of course to use the reward certificate because now was showing as "already used". I asked her to cancel the whole order and send me a confirmation with my not used reward certificate. She couldn't do it and referred me to customer service, but said she did canceled the order. I left the store after 30 minutes with no resolution and when I asked manager Tina to help her because Stella was kind of confused she said she was right. There was no need to help her.
Today I called customer care, talked to Gaby who confirmed order still showing as "pending pickup". Order not showing as returned. She then without telling me transferred me to Donna (mgr) who said order was canceled and will send email with a new reward certificate, another 30 minutes on the phone. What a waste of time, there is no gain on this certificate when everything that was done by the store was wrong and I had to call and have it fixed. I love Pier 1 and if anyhow you are able to see my history as customer and everything that I have bought you will see I am a loyal customer but I'm very disappointed with how you guys handle business, somehow the stores need to work as one team with customer services or online purchases, this can't be a roller coaster for customers having to go back and forward from store to phone calls to customer care, you guys need to come up with a better way for customer resolution.
Purchased the Savannah duvet and after 6 months the duvet was ripped in several different spots. The material is like paper and rips very easily. Customer service asked for receipt and photos which I promptly returned and then they never responded. Tried writing back several times and no response.
I ordered a wall picture from Pier 1 Imports online and the description of the item didn't mention I had to put my own string on the back to hang it up. The worst part was that when I asked about the picture before I ordered by phone, the salesperson lied and said the picture had a string. I made the mistake of ordering a rug as well then decided to return it, in which I was charged $15.00 return fee. They refunded most of the rug price all except the $28.00 for taxes which I know was overpriced. I shall never buy anything from them again even if they send a birthday discount card. My next step is to close my Pier 1 credit card.
So much for white glove service, they showed up over 1 hour late and the man that brought my items was a heavy smoker. This made my furniture smell like smoke and none of us are smokers in the house. How do you get rid of the smoke smell on chairs! :( Horrible experience.
Pillows ripped after several months due to poor quality. Tried to return/exchange, but sales rep called me a liar. Where is the customer service these days? Pier 1 should follow the business paths of Macy's, JC Penney and Sears.
Reached out to Pier 1 Customer Relations regarding the quality of my Ciudad Outdoor furniture. Less than a year old and falling apart. In less than 2 weeks already two different people have contacted me via email, just received one again today requesting pics once again provided previously. It seems as they are giving me a runaround asking for receipt, credit card info etc as creating excuses to tire me from resolving this. I asked for a replacement not money back. I have chosen to write about this issue due to the lack of or concern of Pier 1 in resolving this quickly and as I stated prolonged questions as clearly the product is faulty. Beware of any issues with products you purchase as they will put you through the ringer when it's time either to replace exchange or return. Whatever happened to The Customer Experience???
The community that I reside in allows us to "dumpster dive." At this time my family (like most) are in desperate times. I am the sole provider for my parents (elderly w/ medical issues), my husband with a manic depressive disorder after he witnessed his own father's suicide in addition to his history of neurofibromatosis. And just last month stopped financially helping my uncle who has been depended on a colostomy bag, feeding tube for the past 26 months. I work full time at a job I love but, it is not enough to make the ends meet. I am by no means proud of what I do (diving) but, am very proud of what it accomplishes. I am able to yard sale salvageable items (my second full-time job).
For the 1st time I saw that Pier 1 Imports was throwing boxes out while I was passing by. I asked the employee if I would be able to look in the dumpsters as he was throwing stuff out, "sure if you want". As he continued to bring out boxes, I looked. I heard a scream, a new employee was there, and 3 other employees. They were not aware at the time that I had asked to look (again in my state you can do this legally). I apologized for startling them but, before I could tell them anything further, the accusations and yelling began. I again tried to explain myself. Even asking if I could take the 3 items with me that I had found (broken). Still told that I was "stealing", "trespassing" and that I was "nasty" in between the occasional obscenity. I continued to walk to my car and remained calm.
As Austin (management) took a picture of me and my tag, accidently spitting on me as he yelled. I am now in my car leaving, he remains at my window, telling me how gross I am and that I am a liar. I told him to Google the law, "I am allowed to remove things but, not dump things." The now red faced, second manager then takes over the pursuit as the 2 remaining ladies ask that they both leave me alone. Explained to the 2 ladies that I am not doing this by choice but, for my family, 2nd manager curses again and says "I have 5 and don't need to dig around in ** to take care of them and YOU won't find any food in there, so get the hell off of my parking lot." I left that night to find something to help us, instead I found - judgement and hate. #pier1hatecrime
I ordered the white glove in home delivery of a Simon Buffet, was given two hours for delivery. The two hours passed, no item delivered, no phone call (I took time off work for the delivery). Called the In home delivery service and was told my mattress (!) delivery was cancelled... Called Pier 1 Customer Service where I was informed that my item had arrived damaged and the in-home delivery had informed me about that (which in reality never happened). The lady on the phone kept apologizing. Offered me the damaged item with a discount, which I did not accept.
Since there was no Simon Buffet left in my chosen color, I asked for a different color they had available, but the store refused to sell it to me at the price of my initially bought buffet. That was my first furniture purchase from Pier 1 and the first time when I ordered the white glove delivery. The experience was very unpleasant and I am very disappointed in the company I thought high of before.
We purchased a Carmen sectional sofa from Pier 1 in May 2015. Note that the company does not allow review of their products on their website or on their social media pages (e.g. FaceBook). Now we know why. After less than 4 months use, one of the cushions collapsed. The second one collapsed after a little over a year of use. Neither of us is above 170lbs, we have no children or pets.
We contacted Pier 1 before December 10th 2016 and they told us that if there are other similar complaints (still cannot believe how shameless the company is!), then they would raise it to the level of quality issue. We took a bunch of pictures of the damaged cushions. In addition, we have found and included at least 4 different reviews on other social media websites (e.g. YouTube) describing (1) the same issue with this product (has been going on for years!) and (2) these customers have notified the Pier 1 about the issue.
After couple of weeks of back and forth (they were trying to push on us refund in a form of merchandise credit not INCLUDING TAX, and us dropping off the couch after we paid to the company delivery fee when we purchased the poor quality merchandise), the company finally agreed to give us full cash refund and pick up the defective couch. They picked up the couch before December 21st, 2016. We still have not received the refund! We have called them 3 times during the past 3 weeks and each time they brazenly tell us that the check will be in the mail by Wednesday or Thursday of that week.... Such contempt towards the customer's time. We do not recommend to buy furniture from them and we find their customer service despicable.
I bought a beautiful area rug and two rug runners for my kitchen remodel. All of the colors of the room came from the rug. Within 6 months this rug looks like it has been through world war 3. The runners look terrible as well. They are all balled and look terrible. I have had rugs for years and they NEVER looked this bad. We have no children and are very careful with our things. I cannot believe the poor quality of Pier 1 items. I wish the website had an item review section. I have submitted photos of the rug and supposedly I am going to be able to return this one. The thing is, I don't know if I should get another one since I have read so many negative reviews. But all of my colors came from the rug. I could possibly have to reprint the kitchen. Very very disappointed in the quality of Pier 1. I am not going to buy anything there.
My mom and I walked in the Canton, MI store at approximately 8:20 PM. There were two male and one female employee(s) at the front desk. Neither took the time to greet us. However at approximately 8:55 PM one of the male employees asked if everything was ok and then 'stated' that the store would be closing in 5 MINUTES. As a frequent shopper at Pier One I was VERY DISAPPOINTED. Neither of the employees approached my mom and I or anyone shopping in the store until it was time for the store to close. I guess the conversation the two male employees were engulfed in was much more important than the customers!!!
I tried making an online purchase with in-store pick up using a $15 discount code and was told that the coupon I received could not be used. The coupon clearly showed the 14 digit code with a Barcode could be used on any purchase of $50 or more in-store or online and my purchase was over $80. I called and sent several emails to customer service for resolution and they refused to honor the discount. I'm very disappointed. They just lost another very good customer.
Looked at a chair & fabric sample by in local store. Salesperson had no knowledge about construction, fabric or status of chair and claimed no one in the store had any more information on this chair. I went home to research the piece online. Found some of what I needed. However, there was no info on construction of the chair, wood used, colour samples, etc. There were also no consumer reviews & after having chairs delivered within days of Christmas ~ I now know why. If they allowed reviews, they would most likely all be negative!
When the chairs were delivered, the legs were in a zippered compartment under the chair! The men that delivered (for over $160 delivery!) were in and out very very quickly and did not review any particulars nor ask if I had any questions. The color was different than the sample in the store... much brighter. But, I tried in my mind to attribute that to the sample in the store being faded. The chairs were quite firm but I was OK with that thinking that a new chair would be firmer than a floor sample sat upon many many times.
The next day when I sat in one of the pair, it seemed a bit off center. I stood up to fluff the cushion and readjust it. There is no cushion! Only the illusion of one done by piping the fabric. I was shocked to see that the chair had no seat cushion. How will I clean it, refill the foam if needed as some seating pieces do, even vacuuming it would be ridiculously hard!
I immediately called Pier 1's customer service and complained about this design flaw and no explanation of this design in the description online or in the store! I spoke with someone named Corey. Corey said, no problem at all to return the chairs as they were clearly misrepresented - there would be no return charge or restocking fee since the mistake was theirs. He asked for my order # & phone # and told me that their delivery service "MXD" would call me to set up a return date. Basically all was well. I WAS impressed by the ease of fixing this issue. I was ill to the point of hospitalization and missed MXD's return call. I called them back as soon as I got home and received a recorded message that they were closed (@7pm?)... I in turn left a message. They called me the very next day to schedule the return pick up.
THEN THE WORST HAPPENED... A woman who was quite reluctant to give me her name called me! I had spoken to "J" once before to confirm the pickup date. She was hostile from the word hello and told me that since the return was because I did not "like" the chairs, that it wasn't going to happen! She was very rude, continuing to talk over me as I attempted to give her all the details! She told me that "they" (Pier 1) were now refusing the return! It's been less than two weeks and I already had everything set up!?!!! So, I'm writing here at ConsumerAffairs.com for advice and to let other consumers know what this company is really like! Pier 1 does not care for their customers... only the sale!
If there are problems ~ even ones of their own doing, they attempt to throw it back on the customer. My online account STILL says: "REFUND PENDING"! That includes tax & shipping on top of the price of the chairs! I was promised a return, it's documented on my online account and NOW they are trying to change what they promised. The chairs are defective and unusable, and the return is documented on my account on their website! I write this review to help make other consumers out there aware and, to try to get help with my problem with Pier 1 which is so unprofessional! The furniture industry is very competitive; one would think the company would do anything to help keep their name and consumer perception in high esteem. As I said, these chairs were not inexpensive. They were just under $450.00 each. That amount of money should signify quality!
We purchased a couch that was made from bonded leather. When we bought it, we were told it was similar to leather in terms of its lifetime. It was comfortable, etc., but now, 5 years later, it is completely flaking, falling apart, and is garbage. This was a $900 sofa and is completely ruined from routine use after 5 years. It looks like we pulled it out of a college frat dumpster. Don't buy anything from Pier 1 made out of this material. Spend the extra $200 for real leather.
I had purchased a rug from Pier1.com a little over a year ago. First they sent me the wrong rug - so I went nicely to a local Pier 1 to return the wrong rug myself (because there was no other option for me to give it back). I then had to call a store across the country because Pier1.com told me that my rug was no longer available! The store shipped my rug little after I returned and RE-PURCHASED it. I then placed the rug in my dining room, a room we never go into very often. After a few times of cleaning my house, the rug had TERRIBLE pulls. I had a lot going on, moving, new job, etc so I didn't get around to calling until last month. The rug had not been used for 6 months - collecting dust.
I finally had a chance to call pier1 customer service. The representative told me that there wasn't any record of the rug having quality issues, but since I am a great customer I can bring the rug to my local store and exchange for store credit. She said it's easier that way. So I did. My local store didn't even look at the rug and called customer service. They explained to the manager that there isn't any notes in there and the information that I had from the representative was not correct. I frustratedly left the store to call customer service AGAIN. The lady told me she was so sorry to the misinformation, that the representative was probably just holiday help and didn't give me the correct information. How is that my fault?? Anyway, she asked me to then send some pictures over through email and they would be in touch.
When the representative responded her exact words were, "I have partnered with our Leadership Team with regards to the issue with your rug. After review, it has been decided that there is not a quality issue with this rug and as such we will not be offering a refund or a replacement." I can't believe they expect their rugs to pull and look like a polar bear attacked it after a few months in someone's home. So after all that work and turn around and misinformation, it wasn't even about the money. I was willing to take store credit for the price it was today even (50% less)!! They admitted that I was giving the wrong information and made me go through hoops to get a short, non personal response like that?? The quality is crap and they don't give a damn about their customers - because over $150 they lost a loyal customer!!
I have been a shopper at Pier 1 for many years, more so having purchased a new home. I purchased the Pumpkin Oil Warmer, just love the Pier 1 oils. I inserted a tea light, added a few drops of Pier 1 oil and a very small amount of water with the oil as the insert stated. The fragrance filled the house and it was wonderful. I checked the Warmer and it was extremely hot. I moved it only to find it had melted the finish on my sofa table. I contacted Pier 1, explained what had happened and this was their reply. "By you adding water to the warmer Pier 1 is not at fault. The paperwork included specifically stated to add water to the top with the oil." Since they cannot rectify the damage done to my furniture, I will be closing my account with Pier 1.
On 31 August, I ordered bedroom furniture in the value of approximately $2500.00. All but one piece was delivered within four weeks, not the two weeks promised by Pier 1. (One of the dressers had a chipped spot on top, but I did not press the issue because I felt it probable that that would happen anyway at home.) After several weeks, the "white glove service" (ha) delivery company called to schedule delivery of the final piece. Then, on the day before, they called to cancel delivery, saying the piece was damaged and they were waiting for a replacement. Two weeks later, the exact same scenario occurred. I was understanding and did not complain.
Then two weeks later I called Pier 1, asking exactly WHEN I could expect delivery. They said they were expediting the order and it would arrive "quickly". The delivery company scheduled the delivery. On the day they were supposed to deliver, they called AT THE TIME THEY WERE SUPPOSED TO DELIVER, to cancel, saying it wasn't there yet. The delivery company Is 100% incompetent. They schedule delivery a week ahead, but do not give you a time until the day before. As I live in a remote area, they only deliver one day a week... which happens to be my one day per week that I work.
I have taken three days off to get delivery... with no delivery. Pier 1 has been completely unresponsive all along the way. So, now I canceled the original item, along with another piece I had ordered subsequently, that goes with the original order... which I asked to be delivered at the store, so I wouldn't have to go through all this b.s. They canceled it, but said I have to go to the store for a refund! I will NEVER AGAIN spend one penny at Pier 1.
I live in Florida for most of the year and it is my primary address. I have a second home during the summer into the fall in N. Carolina. I received during the summer, a rewards certificate worth money from Pier 1 due to the fact that I had spent a certain amount with them and put the charges on my Pier 1 credit card. This had an expiration date of 10-15-16. I could not use it online at Pier 1 for any purchases since they were not yet set up for that. There were no local Pier 1 stores for me to use it in person.
I wrote to the company to ask what could be done about this and could it possible be reissued after I returned to Florida the end of October. They replied yes, but I needed to retain their email to me with the incident number listed on it. I was told to reply to this email with all of the info included after I returned to Fla. and the certificate would then be reissued so I could use it at my local stores there. I did this just the end of last week and yesterday, received a reply that they could not reissue, that I needed to contact the credit card division and they would. I called the number they gave me and was told by Katherine, that they also could not and would not reissue the certificate.
Great rewards program... If you cannot use them you lose them. It would be different if I said I did not want to buy anything during the time period that the certificate was valid but I could not. So sorry but not their problem. I canceled this account which I might add was a platinum account as I have spent thousands of dollars with this company over the years. I will never shop with them again. And to those of you out there who are tempted by the rewards... A regular credit card will spend there too and you don't get swindled.
I purchased furniture at Pier 1 and got a Pier 1 card for additional savings. I was told it would take several weeks for first invoice to be sent to me. When I received my first bill, there was a late fee and an interest charge, and that my account was suspended. I called customer service and told them I had never received first bill. I was told I needed to pay and then charges would be taken off. Looked online and apparently this is a standard fraudulent activity that Pier 1 is involved in. I sent them check for what I purchased, along with the pieces of my card. Will not shop at a company with this type of activity.
I purchased a Sugar Skull Wreath to match my doormat and little figures I have for my outside. The wreath broke apart as I was hanging it. I mean the Skull fell right off and broke from the wreath. For something that costs that high, that is ridiculous. I'm pretty good at being careful handling things. Pier One has good furniture though the Papasan pillows are not as good as they once were. I have been a Pier One shopper for years. I make an effort to pick and choose carefully what I buy, never had many problems with Pier One because their quality is always top. I'm now going to be very careful. They charged almost 70$ for that wreath and it broke apart like it was $5.99 - not good.
I bought 8 place settings of the Terracina Italian made dinnerware and have come to the conclusion they are not well made. Soon after I started using them I noticed chips were developing around the edges of several of the items. I am up to 9 different plates and bowls that have chips around the edges. My previous Pfaltzgraff collection lasted 21 years and never did this. I only replaced them because the glaze was getting a crackly effect. I should have stuck to Pfaltzgraff. I have a feeling I will want to replace this set that ended up costing over $300 in a few years time.
I emailed customer service about the plates and they asked for pictures. I emailed them close up pictures of the chips and a group shot of all of the plates and bowls with chips. They replied they had not received any other complaints about the product and would not be doing anything about it. They are clearly defective. I have many Pier 1 items in my house but I can't patronize a store that doesn't stand behind their products. This is the end of my shopping at Pier 1. So disappointed in their customer service and this product.
I am writing this after reading some of the negative reviews. I have been a Pier One shopper for a long time and absolutely love this store. I have so much Pier One stuff I could open my own store! Everyone I have dealt with at my local store has always been courteous and cooperative. I have had to return items (just because they really didn't work in my decor like I thought they would) and have never had an issue. I will continue to be a Pier One shopper for many years to come. :)
After looking around for months to get a new dresser for my daughter, she decided to look at the Hayworth silver mirrored chest. We checked around to other store and she only wanted the original one she found. So I get an email in giving me 15% off and the furniture is 15% off through today... so I go to look and see where the item is available. I check and the normal Pier1 I would go to says that they have to order... there is no shipping so it would have to go to the store - but this would take 14 days (give or take). So I find two stores that are closer to home (the other store is close to work). Both say they have the item in stock and that I could either pay now or when I get to the store.
Load up my husband and daughters. Make sure we have the location and take the truck so we can bring it home. Get to the store and they only have floor model. Not only that, but the sales associate said they can't sell it. I said "really, because the internet stated that I could pick it up today." "Well you can't so you can check other stores" is what I was told. This being a little rude, I demanded to speak with the manager - she was even worse. I was told I could take that one but there was no box, wrapping and no additional discount. She reluctantly called another store (they were supposed to have 2) and told me I would have to pick it up. I stated that I did not have time to drive around all day since their inventory system was inaccurate. Since she was still on hold, she said well that was all they could do today...
Finally the 2nd store said they none of them except the floor model. The manager at store 1 laughed and said she was just checking. Came back to me and said that I was out of luck. She offered to order it, and was completely ignorant when I stated that I could have already done that from home but that I came because their website indicated that this was here. If I wanted to place an order and wait 14 days I would have already done that. She rolls her eyes and says "no it would only be 7-10 business days". So I mention again so 14 days and my husband states the same... she then proceeds to argue "No, I told you 7-10 business days, but apparently you didn't listen". My husband felt that she was very rude and my older daughter (who has frontal lobe damage from a severe concussion) said that's ** up.
The manager states at this point that she is done and there is nothing she can do; but she has other customers that are there to buy things that she needs to wait on. I asked for a regional managers name and number... she proceeds to give me the 1-800 customer service number. I asked her if that was what she gave me and I was told no, that was the number she provided and that was all she was going to do. I stated "so you are refusing to provide a number, that is really unprofessional." She stated she could not give one and she was done. She went on to mention that I disrespected her and that my daughter was very rude - I said "I did nothing of the sort and that before you mention anything about someone you should think about it because they may have medical issues that you don't know about." She again rolled her eyes and said "you need to leave the store." I said "Excuse me?" She said, "you heard me - you need to leave my store now! I will call security!"
It should be noted that I never cursed or raised my voice to this ignorant person. I was consistent and continued to ask for numbers to contact someone above her and she refused to respond. Never have I been this disrespected. So I called the customer service number... and explain everything to them. She agrees that it was the store's fault. She goes on to mention that they are not tracking their inventory appropriately. She was very sorry, but if I wanted to place an order with her today, she would make sure that I would get my discounts. She would have it shipped to the same store that I just went to and I would have to wait 7-14 days.
I told her that this in reality was no customer service because any option would require me to be inconvenienced. I would also never step foot into that store while they still employed those individuals. So exactly how is this customer service? There was no respect given for my time, the aggravation or the ignorance of the Pier1 manager! They also refused to provide me with any regional or district manager information. They also stated that I could drive even further out of my way to get the item - but based on the first two stores, I was not going to waste my time or gas to drive around because they have personnel that are incapable of doing their job.
She stated that a regional manager would have to review the situation and see if this would qualify for anything additional discount wise or to help in getting something earlier. So again I ask "How in the heck is this customer service?" They offered nothing than what I could have done in the first place by ordering the item and waiting - this is total BS!!! I asked for a response directly from a manager who could help in this situation to contact me and that I was very disappointed that they would have even thought about still asking if I wanted to make a purchase without any consideration for what I had experienced!
If I hear from them I will update... but I have worked with Ford Motor Co to get a vehicle purchased back and have never experienced this kind of arrogance. Sadly, my daughter was so excited to get her new dresser that she had cleaned everything and got her room ready all morning before we left. She is devastated. Thanks Pier1 for totally ruining her day!
I received chairs that were DESTROYED but still shipped to me today. I would like to speak to someone who is embarrassed that I would receive a product in this condition. I spent over a $1000 dollars to get furniture that should be thrown away. I couldn't possibly be more disappointed. The fact that someone isn't coming over here right now to remove this from my home is crazy. Instead, everyone has advised that I NEED to arrange for them to be shipped back. Interesting... I can't help but think... is this so you can file a claim against the delivery company??? Why does a greatly inconvenienced customer have to do anything???!! The fact is... whoever shipped this already KNEW the chairs were damaged and sent them ANYWAY. HOW DO I KNOW??? There are 15 NEW pieces of tape holding this OLD damaged box together. The leg of one of broken chairs is NOT in the box. Sooo ridiculous!!!
Take a close look at the pictures and you will see what I am talking about. If I don't get this resolved ASAP... I will take it as far up the chain as I can. I can't believe I have to do that to get someone to own this issue. This is sooo crazy! Most companies know by now to fix problems like this at all cost... and to make sure they don't happen to begin with. I never dreamed I would get this level of service from Pier 1. I will NEVER do business with this company again.... the end.
We ordered a Chest of Drawers for our daughters apartment when she moved across the state. We were promised it would be available for pick up by Wednesday, Friday at the latest. Of course, it wasn't. So now we had to pay one quarter of the price - additionally - for "white glove" delivery and set up since it wouldn't fit in our daughters car. (It would have fit in ours and we would have picked it up if it had been available on time). It got to the store a week late. The delivery was supposed to be at our convenience.... but, they couldn't be bothered so she had to leave work early (a job she had been at for one week). The delivery people got there early (4:45 on a delivery promised between 5:00 and 9:00) and they put it in her room in the box and left before she got there. Now she has to wrestle it out of the box and assemble. Customer service has been notified multiple times and all I get is platitudes. NEVER AGAIN!!!
I recently purchased a Dana dining chair at the White Marsh, MD store. The slipcover I wanted had to be ordered, so I did that online at the store. It should be noted that there were only two employees there -- a manager and a sales associate. It was crazy busy and they were having a problem with the computers. These two people were awesome -- they were doing their best to accommodate everyone and with a little patience everyone was helped in a timely manner. Anyway, for some reason the order for the slipcover went through twice. When I noticed that I had two charges on my account I called customer service and explained what happened. The lady I spoke with was most pleasant and helpful. The credit went through right away and was reflected in my account within two days. I have been a customer of this Pier 1 for years and have had all positive experiences. The other Pier 1 stores in my area also have nice, helpful people.
Pier 1 has been a favorite store of mine for many years, however, I am going to have to change my mind after the experience I am currently going through. I ordered an item which was only available on the website yesterday. After typing in all my information, I submitted the order. After waiting some time for a confirmation, I got a message that the order could not be processed. Later in the day yesterday, I decided to try again, and this time, I received confirmation that the order was processed. When I went to check on my account today, I see that the order actually did go through the first time - so now they are shipping 2 - when I only want 1. I called Customer Service and was told they could not cancel the order, but I could ship it back at their expense or return it to the store for a refund.
I do NOT want to be inconvenienced by having to ship back an order that, according to your website, was not processed! This is terrible customer service - I should not be billed for something that I did not order. After this experience, Pier 1 has lost me as a customer. I just recently bought a living room chair that I will look at with great sadness now.
On May 2nd 2016 between 11 am and noon, I went to the Pier 1 store in Hendersonville, NC. I had not planned to go shopping but had ran out to mail some letters. While I was out, I decided to run by the store to see if they had an item I had been looking for. I was dressed a little sloppy, to be honest. I had not intended to go inside anywhere when I left home. I went in the store and was very happy to find exactly what I wanted. I went to the register to pay for my items. The female cashier, who had not greeted or asked if I needed assistance, looked at me like I was beneath her. I paid for my items and left. I have thought about this a lot of the last 24 hrs. I feel that this needs to be reported. I would not imagine the company would be happy with the way I was treated. Also, I the only customer in the store. This is not a way to make a store successful. Unfortunately, I did not keep my receipt. I hope this will be address regardless.
I ordered two lamps online. Then upon completing the order and placing it I received a notice that the basket was empty and the order was not placed. I called Pier 1 Imports to confirm if the order had been processed and I was told no that the order did not go through (however I was charged for it). Believing what I was told I went on to order the lamps with the customer service representative. That order was placed and I was charged again the same amount. Due to this my first car payment bounced due to my account being overdrawn for a double payment of the lamps. When I called customer service I was told I had to return the lamps to get my money back. Otherwise there wasn't anything they could do. I will never order from them again and yes I've also had issues with coupons emailed to me and being told I cannot use them in the store even though it state they can be used...
I purchased this fountain. First time it came with three large holes in it and no insides. The representative assured me that it was a mistake that would be adequately handled and it was replaced. The second shipment came in the same way the first one did. I WILL NEVER ORDER FROM THIS COMPANY AGAIN. Don't be duped! They are terrible and have terrible merchandise! Especially the high priced ones! Save yourself.
I have spent thousands of dollars over the years at Pier 1. I like their stuff, and even though it's a little pricey, I was willing to pay for the quality. About six months ago, I bought four chairs for my formal dining room in a new house for nearly $200 each to add to the matching table and four chairs I purchased from them a couple of years ago. The chairs were only used a handful of times when we noticed one of the legs on one of the chairs was splitting down the middle.
When I emailed Pier 1, they responded and asked for pictures and a receipt. I sent over both and almost immediately received a response that since this item had no history of compromised quality, they weren't going to do anything. This whole process took less than 24 hours which leads me to believe there was really no consideration. The rest of the chairs are fine and some have been used much more frequently than the broken one. I'm disappointed that Pier 1 is no longer a store I can use. I don't trust them to stand behind their products so it would be a gamble and a waste of money to continue shopping there. If you ever shop here, make sure you check every last inch of the product because they're not taking it back once you buy it.
I'm a frequent Pier 1 shopper. Everywhere you look in my home there's Pier 1. When I first started buying from Pier 1 I wasn't treated very well. Guess it had to do with the way I dressed. I'm a jeans, sweatshirt, boots kind of person. Guess my attire wasn't fancy enough for this store. Associates always asking if I needed help. It's nice to have an associate assist you but to follow you all around, not a good feeling. Now fast forward to the last 6 months. I did a lot of online in-store pickup purchasing this past Holiday season. Wow what a complete turnaround of attitude, much nicer and not following me all around the store. In the past I would just pick up what I went in for, now I browse and buy more!!
My last visit the associate went out of her way to try and find another pillow I desperately wanted. She even asked if wanted her to order it for me so I can avoid the shipping. I'd just pick it up in store when it came in. Unfortunately I left credit card home. She said I can come back and order but I got lazy and just ordered it myself online. She also asked if I wanted to apply for a Pier 1 card, said no, I want to live another 20 yrs, husband wouldn't be too happy. LOL. She got a good chuckle out of that. Husband gave in and applied for one, now I can go crazier in Pier one!! You should never judge a book by its cover. This Jeans no makeup wearing woman spends a lot of money. Just because I'm not made up doesn't mean I'm not well off!!
I visited this store to make a purchase and was told that the email with a coupon I received online could not be used. The coupon clearly says show this email in store with a Barcode nothing about you have to print it. However I was told in store that I have to print it to use it. Clearly a rule that's management was picking and choosing to make up themselves. So disappointed.
Like the other reviewer, we purchased the Hayworth mirrored furniture and have had the same experience with it releasing a toxic smell. Despite airing out the furniture and using natural air purifiers (plants, miso bags, vinegar, baking soda) the smell persists. My daughter is getting headaches and we are feeling sick. We need Pier 1 to come and get the very heavy furniture and refund our money. Has anyone had any luck with getting Pier1 to do that?
The store itself is fine. My rating is based on the manager of the store and the way she horribly handles customer service. I went in to the store today to return a Christmas gift that was the wrong color and was also defective. Wanted to do an even exchange for the same item in the right color. The cashiers both looked dumbfounded and had no idea what to do and one finally told me she had to get the store manager. We waited 10 minutes for the manager to appear from the back of the store. She was immediately rude, standoffish and utterly hateful. We explained the situation and then realized we had grabbed the wrong receipt (we had two from different shopping trips).
I know for a fact that Pier One can look up receipts in their system, as I have had to have this done before; however, the manager immediately became extremely condescending and outright rude, said she could do nothing about looking up the transaction and then had the audacity to accuse me of doing the damage to the product myself even though the product was in its original packaging in front of all the other patrons in line behind me! She told me that Pier One does not do exchanges or refunds for defective products and that I was stuck with the item and kept saying "do you see where I'm coming from? People ruin things on purpose all the time and try to return them." I told her multiple times that I did not understand where she was coming from because I had never had a retailer refuse to replace a defective product and that all I was trying to do was return a gift that was not what I wanted and was defective.
I explained over and over that I did not do the damage to the product and that it was that way when I opened my gift. She continued to be rude and condescending; speaking to me as if I were a small child. She made me so angry by refusing to fix the problem that I had no other option but to get in her face and become rather ugly. After I yelled at her, she told me to leave her store. I told her I would not leave until my product was exchanged and the problem made right. She then changed her game and said, "I was going to help you, but you will not speak to me like that ever again". I did apologize for becoming angry and yelling at her and saying something I shouldn't have, and tried to make her see my side politely but she then told me "I don't want to hear your apology. I was going to help you", rolled her eyes and would only speak to my mother who was with me after that.
She finally fixed the problem and exchanged the product, but her behavior was outrageously unprofessional and unacceptable. I was going to make another rather large purchase at that time, but left my items sitting on the register table and walked out. I immediately called Pier One Corporate offices and reported her behavior and was told by the person answering the phone that the situation was handled very inappropriately and that I should have never been accused of damaging the product since I did have a receipt on file and since the item was it its original packaging. I encouraged them to take some kind of action against this woman because until she is reprimanded, I will never set foot in that store again. I was told by corporate that someone (this woman's boss) would be