Pier 1

We cancelled an order within 5 minutes of placing the order. Pier1 sent out the order the next day. Their return policy - for orders cancelled within 15 minutes - only allows for store credit. In other words, they ignore the cancellation and shove it down your throat. This is not the Pier1 of pre-bankruptcy brick and mortar days. Retail Ecommerce Ventures, the investment firm that acquired the rights to Pier 1′s trademark name, intellectual property, data and various ecommerce-related assets. This outfit is a scam, avoid them at all costs.

I loved our Mentor, Ohio Pier One brick and mortar for the many wonderful years it was open near our home. How sad that it couldn't weather one short year, scale back somehow and keep its doors and its reputation for the most beautiful furnishings and home decor in tact. Their store was complete magic, an experience for the senses, heart and soul. Everything in it exquisite and gorgeously arranged and the sales team all angels. Whatever this new totally on-line Pier One is trying to be, it ain't Pier One and shouldn't carry the name. Shame on whoever. Wish I had my old lovely, gorgeous store back. Soooo sad!

I’m old enough to remember when Pier 1 came to Long Island in the early 1960s. It was always fun to shop there and whenever I went there I always picked up a few things that were sometimes fun and unique. They carried things you couldn’t find elsewhere. Prices were almost always low to moderate. Even in more recent years I would stop in once in a while and would always find something to buy.

Zero stars. I suspect Pier1 is scamming people. First they charged me for an item that was not in stock and never even shipped. Now they are saying I can only get a refund as store credit. This is not a refund, say for an item I bought and changed my mind about, it is for something you never had in stock and never sent. I AM NOT PIER1'S BANK and I never agreed for them to take my money, not have the product, not ship the product then keep my money and offer me store credit!!!!! That is robbery, not refunds policy. It is illegal. Do not buy from them. They will take your money and then you will have store credit for yet more products they do not actually have but will take orders for. And so on and so on.

So I ordered on the 1st and was set to be delivered on the 5th, a wk gone by and I let it past because of the weather condition in Texas (I'm from California and shipment came from Ohio). After 20 days I reached out to customer service via email, they said they will replace and I will get a new tracking number, well I got another email the next day with a link of the original tracking # that was supposed to be delivered the 5th. They even told me to call fed ex which I did, and since it was past 20 days they recommend me to call Pier 1 and ask for replacement/refund.

Unless you are 100% certain that you will keep the decorative pillows, DO NOT purchase them from Pier1. I purchased $400 worth of decorative pillows and they will not accept returns on pillows. The returns policy states: Returns/exchanges are not accepted on pillows, comforter sets, or other bedding products. This alludes that decorative pillows are bedding items. You can not find decorative pillows under their "Bedding" tab. This is a completely unacceptable policy OR the policy needs to be written so that is it clear that all pillows are final sale. A store credit would have been fine, but to not return them at all is unacceptable. I will no longer shop at PIER1 after this horrible experience.

Purchased 950.00 online in June 2020. I could never get a straight answer to the status of my order. To this day I'm out my money and still don't have my order. No one will return my emails or calls. They have literally stolen my money and there is nothing I can do about it. My bank tells me I waited too long to report it but Pier 1 customer service kept saying due to COVID-19 they were severely backed up. Now you can't talk to anyone. The new owners say they aren't responsible for any orders placed prior to September of 2020. How is this allowed to happen? Has anyone else had these issues? How is it that the new owners were able to keep the name but not the liability that goes with it. They are crooks and obviously took advantage of consumers, like dealing with COVID and job losses and furloughs wasn't enough. 950.00 is a lot of money!!

Zero customer service. Ordered a cabinet & need a larger one. Cancellation policy is "15min after purchase"...and they keep you on hold long enough to miss that window. Order hasn't even processed, but "cannot cancel". And "there's no managers, only supervisors & they're all busy, but we can schedule a callback in the next 48hrs". DO NOT USE PIER 1!!!

Buyer Beware! I recently purchased a few home decor items for about $200 from the online store. The products I received were extremely poor quality (not consistent with my previous in store experiences) so I decided to return them. I quickly learned about their scam - according to their website, you have to contact their customer service line to initiate the return process. Surprisingly, it doesn’t work. It then took 6 emails to receive a response before I received a return label to ship my items back.

I purchased a living room table on December 9, 2020. Tobacco Finish Hardwood Coffee Table for $ 798.95. Ten days passed and they did not send me any information regarding the shipment, I decided to cancel the order and it was not possible. They tell me that I can no longer cancel it... and many more excuses for not returning the money. Be careful when you buy in this store because its current policy is very unfavorable to consumers. I have been trying for several days to get this case resolved and I have not received a serious response.

I purchased a Christmas Ornament and received it totally damaged. After 3 emails and 4 phone calls it has yet to be resolved. No refund and no replacement. NOTHING!!! Yesterday I received an email that told me TV trays I had ordered at the same time were refunded to my account. No explanation! I called AGAIN, this time I was told the vendor could not supply. Really??? I have been a loyal customer of Pier 1 for many years. Since they have gone online, they are worthless and extremely hard to get anywhere with. I will never order anything again from this new online company. Bye Bye.... Buyers....please beware before you purchase anything.

I ordered an item online on November 26. Item sat in the status of “not yet shipped” for two weeks. I emailed customer service twice and received no response. I finally left feedback on Facebook which prompted customer service to finally respond. They are claiming the item is out of stock and they have no idea when it will be back. It would have been nice to hear this 3 WEEKS ago when I ordered it as it was a Christmas gift. If I hadn’t complained, I guess they just would have kept my money. Very shady. Horrible customer service. Don’t fall for it like I did.

This WAS my favorite store until they were bought out by the same people who own Dress Barn!! It's not even close to the same store!! So disappointed in the new products and the prices. The real Pier 1 had the BEST sales. This new Pier 1 you can see the quality of their product line isn't even close to what it used to be. Half the inventory is out of stock. They shouldn't have been allowed to keep the name because it's just not the same place anymore. I know it's just a store but but this was my go to place for gifts and I've bought quite a few items for my own home, furniture included. I won't buy from them the way they are now. It's a real bummer what's happened to it :( I'm sure the former/original owner & CEO are cringing right now!!! I know I am!!

Ordered from Pier 1 online several weeks ago and haven’t heard from them since! No shipping alerts, nothing! Went on Pier 1 site to check status, all I get is “Coming Soon”. Called them this morning all I get is obnoxious loud music. Left call back # and that was 4 hours ago. As of today looks like they have stole $30.85 from my account and ran with it.. Warning to all, do not order from Pier 1!!!

Bought a white round pedestal table in May. In August we found woodworms making flight holes on one side and active infestation with powdery dust every morning on the chair. No recourse from the company. Buyer beware. Do not buy anything else from this company as they are not honoring merchandise and selling crap. We threw out the table immediately and forfeited 359.00 dollars.

I got a gift that I did return because it was not for me, but since I didn’t found the receipts I went and returned it and they give me a card, now because of the store closing they said at the store at the forum at San Antonio, that is no longer reimbursement and I lose my money, how can be possible that with all that is going on now they said that.. That is the reason that the store is closing, because practically they stole my money. What a bad place to buy. Of course I am not the only one. Shame on the owner of this company.

I can not get a human who knows what they are talking about and can't answer my question about where the balance of a gift card can still be used. They SUPPOSEDLY allow you to use it in stores where they have not been reopened for more than 30 days BUT NO ONE can tell me where those locations might be. I have called numerous time only to be placed on hold for close to an hour and then cut off, like dozens of others have reported. This is shameful and whoever is behind this company ought to be banned from any future consumer business. They now owe me the phone charges in addition to the balance on the card!! I think a CLASS ACTION suit is in order given all the complaints I have read about people being ripped off especially at this challenging financial time for everyone. Where are you big law firm??

I visited Pier 1 on 6/27/2020 to make a purchase with a Pier 1 gift card. The item I wanted to purchase was out of stock. The sales representative stated new items was coming the following week, and the store will be adding to their inventory. The representative recommended I come back the following week. I asked the representative, "Will I still have the ability to use my Pier 1 gift card," she stated, "Yes, until the store finally closes." Due to the pandemic I had to be quarantine for 14 days because someone at my employer had tested positive for the virus. So, finally I visited the store on 7/14/2020 and was told I can no longer used my Pier 1 gift card that I received for a birthday gift as of 7/12/2020. I explained the unfortunate situation and was told it was nothing they or I could do.

I understand they are going out of business but that’s no excuse to take advantage of customers and rip them off. I ordered 6 dining room chairs and only received 3. Can’t get in touch with anyone in customer service who gives a damn! This is crazy.

I understand the frustration with ending a business but to spend several hours in a system to be kicked out multiple times with no other way to reach the company is robbery, literally. I received an empty box! A large one at that. I wanted my last Pier 1 order to be memorable. Certainly is. The fact you have no way to contact them is disheartening at best.

Why isn’t there an option to give less then one star? They don’t deserve even the 1. I never write reviews, but with the lack of control I’ve had over this experience I felt it necessary to warn the public. I ordered two things one month ago to go in my nursery. I am now almost 9 months pregnant and not only haven’t received the items, one month after purchase- they charged my card. I don’t understand. I tried every avenue possible to cancel my order. Phone, chat, email. Nothing. So now they have charged me- but I haven’t heard from them in a month- just the cop out ‘due to covid 19’ crap they’re trying to play instead of just saying they’re scamming people.

DO NOT BUY ANYTHING HERE. I bought items before they announced they were closing - they are sending out the wrong merch, not answering phones, and kicking you off of chats. There is literally no way to reach them. They sent me something that I did not order, and not the actual stuff that I did! And, the value of what I received was substantially less than what I ordered, so they need to return this, or provide a refund. It is bad folks, no deal is worth this - and getting ripped off on top of it does not help!

I've ordered my dining room table from Pier 1 two weeks ago and I have not received it as of yet. I tried calling Pier 1 customer service just to get hung up on several times and I've also tried using their chat line just to be disconnected from the chat after holding for over 45 minutes for a live agent. Disappointed customer.

Ordered a desk three weeks ago and still have not received it. Said it would take 7 to 14 days when I ordered it. Try to get in contact with someone from Pier One and I was waiting for more than one hour to talk to someone online. They told me it would take another 14 to 21 days. Then disconnected with me.

I ordered outdoor seat cushions shortly before they announced going out of business. Had I known this information I never would have ordered from them. Since the day I made the on line purchase my order says "processing". It's been a month. No communication from them whatsoever and when I called their customer support line this morning their end hung up on me when I chose to wait on the line. I have contacted my credit card to dispute the charge for my items. And shame on them for blaming Covid-19 for their slow responses. They're using that as a cop out to very poor business management.

Was charged $169 for shipping on 2 pillows. I tried calling customer service which was busy, tried 27 times before getting through w/ a wait time of 4 hrs. Finally speak w/ someone. She apologized stating it something about the warehouse and they could offer a $70 refund towards shipping or cancel my order, I ask to cancel. She said no problem and I’ll receive a confirmation email. Then 6 hrs later I receive a voicemail saying all sales are final, I’m not getting refunded. Of course I try to call back and they are closed. I call next morning, same issue getting through, finally do and there’s another 4 hr wait.

I know the store is going out of business, but the way they are handling the situation is completely unacceptable!!! I ordered an outdoor set and upon receiving it discovered it's the wrong color and missing cushions. I have been calling all of the numbers they have published for customer service only to get hung up on repeatedly! The stores don't answer their phones, just a constant busy signal. At this point I don't want the product. I just want to return it but can't get in touch with anyone to get a return label. 3 huge boxes won't fit in my truck otherwise I stand in the 3 hour long line that it takes to visit the store. SO DISGUSTED!!!!

I placed an order online and UPS tracking shows it damaged and will be returned to PIER 1. Still shows to be at UPS 3 days later. Sent two emails with no response. Sent a text per instructions on their site. Message back "not accepting texts". Tried calling 2 hour wait. Calling now, 4 hour wait. Been holding for 32 minutes. No one has picked up. Just want my order reshipped. Would give them Zero Stars if an option.

As a former part-time team member, I am appalled at Pier 1's inability to provide high quality customer service with online orders. After receiving an email vaguely informing me that my order is delayed, there is no wonder why you are bankrupt! Why continue to take online orders when they do not have the wherewithal to process them in a reasonable amount of time? Be honest with the consumers. Stop taking orders. You are not helping!

Ordered an outdoor seat bottom cushion with two matching back ones. Pier 1 canceled the two back ones. I tried calling and online chat for over an hour and got no response. I emailed to cancel seat bottom one as no use without back cushions. They charged me anyway and have not received a shipment.

I can see why this company is going out of business. Today is week 3 since I have sent my returns back to Pier 1 via UPS and still no credit...I call and chat online and get the same old response...Please wait an additional 14 days.

For a company that is overpriced one would think their level of service would cater to their clientele. Unfortunately nothing could be further from the truth. You buy something and they tack on a mandatory $169 delivery fee. Who does that? Who the hell do they think they are? Then they can't even deliver everything. No, you have to go to their store to pick up the pieces that they can't deliver? Then, even though you're already overpaying for the items, you get a record delivery phone call and have to sit through their recording over 3 min to schedule your delivery, 2 weeks after you ordered. And, yet they billed your card right away.

I purchased a full set of cooking utensils. They were "copper" and VERY expensive. Unfortunately, after one use many of my "copper" utensils began to chip and these utensils are simply basic metal with thin copper coating. Many utensils of this sort are similar, but I'd expect this copper coating to hold up to cooking elements. Basic expectations. I take great care of my, what is perceived to be, high-quality products at home... But this DEFINITELY disappoints.

Purchased two “grey” dining chairs for my dining room table online. Color stated grey & the picture showed exactly a nice light grey color just exactly what I needed so it matches my other couch I have. Finally arrived. Not light grey, like on the picture, not dark grey, but a dark blue denim color! That blew me off. I paid $18 for shipping! Went to return that exact same day of receiving them expecting to get full refund for faulty item but no. They weren’t apologetic. In fact customer service lady and young gal didn’t even know how to do a proper return! Took 10 minutes to get everything returned. Called customer service to see what they can do about this & a young gentleman who apparently denied to try or offer anything for the $18 I just had gave away for free (not even my fault for selling an item that’s not as described”) I was a new customer who wanted to love this store. Sadly lost a good customer who was willing to buy more.

There is something clearly wrong with this company. 1800 number to the US and yet you do not accept Canadian ONLINE PURCHASES? I will go one step further.. The prices for products are ridiculous and yet I am responsible for delivery? NO THANK YOU TEXAS PIER ONE.. YOUR SERVICE STINKS. YOUR PRICES IN CANADA ARE RIDICULOUS!! I bought my velvet headboard at Amazon.ca.

I purchased two chairs (the Colette chairs) from Pier 1 around September 2016. I paid $500 per chair. The chairs were a beautiful light blue color, and at first I was very pleased with my purchase. I am well-known to be a bit particular about how I keep my house. I have visitors remove their shoes before entering, keep my nice furniture covered with white sheets while away for extended times, and do not place nice furniture in direct sunlight or under artificial lights that might cause fading on less expensive fabrics (e.g., Pier 1 type fabrics).

Went on my lunch hour to return a chipped glass lantern, waited at checkout counter. One associate checking customer out, one associate out in aisle filling shelves? The third associate back to me chatting away with customer on how she has her living room decorated. More chatting, more waiting on my lunch hour. Associate checking out looks over to 2nd associate chatting away as if to see if she is going to turn and wait on my return. No, her customer asks her another question and she deals with her customer. Still waiting.

Every time I have gone to Pier 1 Southaven, I have received 1 on 1 individualized service from the manager. She always looks throughout the store, in the backroom, and on line to help me find what I want.

I've always been a fan of the Pier One products and most of my house decor is from them. I try to change my decor every season and yesterday I was there and found some nice fall cushions, some were in the clearance section and some were in the regular priced section. I needed four cushions of the same kind and there were one or two missing in each style. The girl who was helping me passed me on to the other staff member since her shift was over, so that means I had to explain everything to a new person.

I love Pier 1, always find cute and unique pieces but this location (5637 W Touhy, Niles, IL) is absolutely unacceptable with customer service. I was there in May and promised to myself that I would never go back there but thinking that must've been one time bad experience I went again yesterday. Yesterday may have been even worse than time before.

I actually am beginning to feel like I’m going insane. July 2nd started a 3 week saga of trying to obtain a chair from Pier 1 when I took advantage of a 25% off sale and a gift card I had and ordered a Swingasan, a Swingasan stand and a Swingasan cushion. To avoid astronomical shipping costs (an additional 169.99, half the cost of the entire purchase. Insane.) and save an additional 5%, I selected the "Store Pick Up" option. I received an email four days later informing me that my order was cancelled. The store called me and left me a voicemail saying they didn't have the items in stock (not sure why it took them 4 days to figure this out), but that they’d be happy to order the items and have them shipped to the store. I called them back to let them know that I’d like to proceed with having them ship the items to the store.

I am completely appalled by the customer service I received at your location in Paoli, PA. I placed an online order with pickup at this location. When I went to pick up my online order there yesterday, they couldn't find part of my order. They made me wait for 30 minutes while they searched for it. Then the sales clerk comes back to the front of the store after talking to the assistant manager on the phone and told me that they had sold part of my order to another customer or given it away to them. WHO DOES THAT?! They refunded the items for me, but I am beyond angry. I've never had this experience before in my life. I don't understand how I ordered something online, it was supposed to be waiting for me to pick it up and then they sell it (after I already paid for it). That is the worst business model I've ever heard of....terrible customer service. It makes me never want to shop at Pier 1 again if this is the kind of shady practice that is promoted by this brand.

This is absolutely the worst customer service of any company I have dealt with. It doesn't matter when you contact them, there is always at least a 20 minute wait to speak with someone. They must have one person working the entire customer service area. The live chat is even worse as they give you about 10 seconds to type your question/response before they disconnect you. If you get disconnected watch out, you're in for another long wait.

I received an email stating my items shipped and received a delivery date. Delivery date came and pass. I call customer relations. I was on hold for one hour. Once someone came on the line. I was told that UPS received the item and did not update their tracking information. I called UPS and they said that was not true. The package was not ordered for pick up or was not dropped. My order was still with the company I ordered. I have now reached out to Pier 1 on their social media accounts. I just want my money back. They can keep their item. I will never order from Pier 1 again.

I purchased a sectional set online and chose the pick up in store option recently. The store called and let us know the items were ready for pick up and made sure we had a large enough vehicle to transport. We made a special trip over an hour from our home to pick up the sectional and brought it back to our house. When we opened up the package to set it up on our new patio before a dinner party, the ottoman was missing. I called the store and had a really hard time talking to anyone who could help me. They couldn't look up the order and I was passed off to multiple people before they finally said that a manager would call me back the following day.

The quality is so bad that it is better to pay more and have the furniture last a few years. Whatever you buy at Pier 1 is disposable and will disintegrate in a very short time. We bought an outdoor table that is always covered when not in use. It completely disintegrated within a few years.

I have many complaints but will just refer to one. On 4/16/19 I paid my bill in full on my due date 4/16/19. I paid in the evening online at 10:00, I was told 8:00 was cutoff. For 2 hours Late fee $30.

Purchased a dining table and it could not be delivered to me without paying $160+ for delivery while the chairs could be delivered (6) at no charge. We had to pick up the table at the store. When we got it home, it was defective. The extending table ended up having a large gap where it connects. I called customer service hoping that they would be so kind as to ship a new table and take the old one and not charge me. Nope, they could not help me. They said I had to take the table back to the store and they would have to help me. Not sure yet what that means however now I have to take it back and wait another 2 weeks for the table. This is why Pier One will fail to survive in this day and age with the service that places such as Wayfair provide. I am very dissatisfied with the customer service and quality of the furniture. I wouldn't give them even one star.

Pier 1 failed to deliver a electronic gift card to my sister's email on her birthday. Of course they have an overseas customer service call center. They could not make it right. They blamed the computers were down. I will avoid doing business with Pier 1 for multiple reasons!! Shame on you Pier 1 for not making it right. I had to demand a refund multiple times and bought an Amazon gift card right away.

Purchased a console table online with a stated width of 30 inches, 14 inch depth, and 46 inches high. I received the table and discovered the actual dimensions were 46 inches wide and 30 inches high. When I called customer service I was surprised that my options were to disassemble it, and ship it back or return it to a store. It’s not that I changed my mind about the product, clearly the description had the dimensions switched and I was left with a table that won’t fit in the area it was purchased for because of a product description error. I was then told I could return the product and have a replacement of the same product sent.

We bought an expensive console at Pier 1 in Houston, TX. It was delivered to the store. My husband and I borrowed a station wagon, picked it up from the store and brought it to our house. It was very well protected in its box and the box was intact. We opened the box and noticed that the board in the back of the console was busted. There’s no way this could have happened during shipping because the box didn’t show any damage. The damage was done before the console was placed in the box. Carrying this 105 lb. box around was extremely difficult. Once we noticed the damage, it was impossible to put the box back together and take it back to the store. We just have to live with this damaged piece of furniture. I can’t believe that they knowingly sold us something that was OBVIOUSLY in such deplorable condition.

I purchased 4 cushions as a gift. They only had 3 in stock but assured me if I paid for all four now that the remaining pillow would be on the next truckload which was the next day and they would call me. It is now two weeks later and still no pillow. I’ve had to call the store three times and each time I got the same answer. The pillow just arrived and is being offloaded and they will call me! Today I called again and was told that they have no idea where the pillow is and why it hasn’t been shipped to them! I feel I was given standard answers which were lies each time I called. This is for a gift and I have to have it by this Sunday (in 2 days) or the whole purchase is a waste of time. The salesperson knew this when I purchased the items. Horrible snotty customer service. Will never shop at this overpriced pretentious store again.

I purchased a Papasan chair from Pier 1 almost three weeks ago. These chairs come in three pieces, the cushion, the base, and the bowl piece. I paid almost $400 for these pieces, and was told my order would arrive within two weeks. The cushion arrived at my doorstep within a week, much to my delight. But, as the days past the promised arrival date in my confirmation email, I became agitated. I called the store immediately after not receiving a phone call that the other two pieces had not arrived in the store. They promised for the next two days after the supposed arrival date that my pieces would arrive. They did not.

I've shopped extensively from this store, mostly furniture, on and off for years. I take long breaks after bad experiences but get lured back because they do have unique style furniture that's not grossly expensive. Whenever I return, usually after a couple years break... I guess it takes me that long to forget how bad it is. This time I won't be forgetting and I'm permanently done with this company. The majority of furniture shows up damaged. A lot of the furniture is so heavy you have to cut the box open to get it out. Once the box is gone they won't pick up their damaged furniture. It's too heavy to lift to return it to a store. After calling to request they pick it up they lie and say they can't have anyone in your home due to liability. When you point out that they offer 'white glove service' where they do enter your home they change the story and say, "Well because you didn't purchase white glove service we can't pick it up."

I went into Pier 1 in Warwick RI mid December because I had not been in a long time and had recently been approved for a credit card. So, wanting to get some nice holiday items for our I went inside... No greeting or welcome. I was not noticed until I asked a rep for help, who was straightening the shelves out. She said she'd be with me "in a moment". I waited and she then disappeared and I approached the manager and told him what I was looking for and he hurried me. He walked so fast I couldn't keep up... He just pointed to the section and left.

I would not recommend shopping at Pier 1 at all! I have been a customer of Pier 1 since they opened stores in Maryland! I have two homes and have spent thousands and thousands of dollars! I can no longer log into my account and have been pleading for help to be able to order online! They tell me to go to the store and buy, after I told them I was now permanently disabled! So, here I sit with my platinum Pier 1 card that I can't even use! So just don't do it! Let Pier 1 know how you feel about how I've been treated or should that be mistreated?!

It saddens me to write this review because I am a Pier 1 customer for many, many years and have their credit card as well (with an ongoing balance!). I have purchased everything from furniture to accents to linens, even dishes! Pier 1 Customer Service Department has gone completely down hill! Also, Managers in the store, including Sales Associates on the floor are unaware of return policy information and/or online purchasing done directly out of storefront!

I opened an account with Pier 1 to get the discount. I made all of my payments on time - in fact I paid it in full every month. They were incorrectly applying the payments to an old account though and didn't notice it. Their own fault since they don't print the whole account number ANYWHERE so that you can properly pay your bill, or sign up online to pay. Well, the calls from them started at 30 days late and even though I insisted I had paid, they didn't believe it until I said I had the cancelled checks. THEN getting it straightened out took forever (SO MUCH OF MY TIME) and they had already put a black mark for collections on my credit report, inhibiting me from getting a mortgage.

First, I purchased the chair online to have delivered to store. 2 days after purchase, I called to see if it was there and they said, it doesn't work that way, I have to come into the store and order on their computer. And they had already canceled the order (neglected to tell me the day they did). So, I went to the store and ordered the chair on the store computer. Said it would be in store January 5, and I would be emailed when in. Today I called the store, Jan 7 to see if it made it there. I was told they had canceled the order, yet they had charged my card. The chair is back ordered for 3 weeks, but they could not guarantee I would get any of the ones on back order. OK! This isn't the first time I have had issues with Pier 1. BYE BYE PIER 1. YOU HAVE LOST ANOTHER CUSTOMER.

Purchased a Marbleized Floor Vase item 3281423 today without price. Was charged $129.95 plus tax $137.75. When I got home and was cleaning it, the price tag fell out showing $99.59. Immediately went back to the store in Pompano Beach, FL. The manager told sales girl to return and sell at proper price and made herself scarce. No apology whatsoever. I paid with tax $105.57. Online it shows item at $129.95 and 25% off! Considering their own tag shows $99.59 that means you get a discount on a marked up price!!!

Walked in store and bell went off and no response or welcome from employees. 30 seconds later a couple walked in and employees greeted. I happily will not visit the store again. Plenty of other places to spend my hard earned money.

I bought two large lanterns for my niece and nephew for Christmas. One was damaged. Glass was broken. Called and was told that a replacement would be shipped ASAP. It is now a week before Christmas. I called back and was told it never shipped. I requested expedited shipping however was told that was not possible. Really? How sad. I don’t understand how something like this is acceptable. Your mistake. Make it right. Now I am stuck running around 6 days before Christmas to get something else. Blows my mind, when other companies bend over backwards trying to rectify a situation. You can be sure they will never get my business again. And I will be happy to tell everyone I know about their shoddy service.

I walk with a cane and have chronic hip pain. Waited patiently for another elderly customer in front of me who kept needing more things at register. Cashier was pleasant and helpful to her; I did not mind waiting but moved to the counter near her because my hip was beginning to slip -- I needed support. There was one woman behind me and store was almost empty. After watching us for a few minutes while just standing behind counter, a different person from the cashier (maybe a supervisor?) said, not pleasantly, "Are you supposed to be in line? Because it needs to be behind her." I moved, said "I am sorry, I needed to support myself." She looked at me coldly, turned and walked away.

I received a box full of shattered glass and dented broken candles. The candles were not wrapped properly - shattered glass everywhere. I called and spoke to a, lass who said she would appear shop the products back to me and credit 23.00 for the 2 that were out of stock. I did see the credit but WHERE'S MY ORDER? These were gifts. I submitted pictures and lodged a formal complaint with this company. It seems I've been trying for days to reach them and get an automated response to leave a text or voicemail. Anything to avoid a customer's wrath. Well, if my order doesn't get here soon corporate will receive the box of what I got on their doorstep. Fair is fair. I will also contact BBB for my money back. I don't even see the speedship on my order under my Acct but I see the credit. A huge problem because these were gifts and my money went down the drain.

I ordered 2 items, the first was delivered without incident. I tracked the 2nd item and found that it was delivered back to sender in Texas. I dug a little more into the tracking details and found that it said my delivery was refused. I live in an apartment complex where packages are left in the lobby. I was never contacted about refusing this shipment, it was sent back with no notice to me.

After a week of pending an online order, I finally check on it and am told it was canceled. After waiting 40 minutes to contact customer service I am told they do not have the item in stock (does not show out of stock online over a week later). Made no attempt to make it right. Worst customer service ever.

Ordered 2 items online that never arrived. Was told 3-5 days, called and was told they couldn’t do anything until 7 days. 7 days passed still no items and the UPS tracking has been sitting on ‘created label’ since day 1. UPS said they never ordered a pickup. I told Pier 1 this and they said they can’t cancel the order until another week and they couldn’t see what was going on. Ridiculous. All of my other stores purchased from had simple tracking and arrived as stated. Never shopping here again and I want my $320 refunded.

I ordered two pillows online a week ago. Today I receive an email saying my order was canceled without explanation. I called the number provided and was on hold for 15 minutes only to be disconnected. I tried live chat. It was unavailable. I emailed. I text. No response. Tried live chat again. After a 6 minute hold I got through only to find out that customer service had no idea. They told me to call my local store. I asked why I would do this when the order had been canceled. The pillows obviously came from somewhere else. They said, "No, the pillows were sent to the store." I called the store and was told that they had no idea why my order was canceled but they never received them from the distribution center. So I have NO EXPLANATION and I have lost a lot of time on this matter.

Went into store was ready to purchase numerous ornaments. When cashier rang up not all received discount. When asked she said the picks are not included. When I showed here they were listed on the website as an ornament and the sale states all ornaments 50% off. She said It did not ring up it’s not on sale. Floor manager said it’s not included. False advertising, absolutely no customer service. This is the Palm Beach Gardens store.

Outdoor Chaise Lounge set advertised as coming with cushions and with free shipping. When ordering online, found that "free" shipping wasn't really free shipping - that they added a $100+ "shipping surcharge" due to the weight of the item. Contacted store who told us that "Pier 1 is a different company entirely than Pier1.com so we can waive all shipping if you order from us." (We placed order). Order arrives without the cushions. Call the 1-800 customer service number and, after a 32 minute hold time, was told that "Sorry we are out of the cushions but we are authorized to offer you a 10% credit instead."

I recently purchased a double papasan chair and cushion, and the cushion was ordered in store by customer service to be delivered to my home. The cushion came a week later and was the completely wrong size and color. I returned it in store and they ordered it again for me without any explanation on how the order I made was not deliberated correctly. After they placed the order the second time, 3 days later I got an email that my second order had been canceled. I called to see why and customer relations, although the guy was very nice, told me that the warehouse didn’t have any more of the cushions.

I received a bill on the mail and as soon as I received, I sent a check to pay the bill. I sent 5 days before the due date and they are charging a $27 of late fee. On the top of that, they were sending the bill to my old address and I just found out they are trying to charge for a late fee recently. What a terrible store. I will NEVER EVER buy absolutely anything there.

So the instructions that come with the shelf aren't detailed nor in sequence, step by step of how to put the shelf together and which part goes first. The main 'bolts' used to screw the shelf together can't be used by a cross tip nor a flat tip screwdriver. You have to use a small 'Allen key' to screw these 2 1/2 inch nails into wood (If you don't have a drill). With all the labor needed to go into this shelf, it wasn't even worth the $79-$80 sale price with free shipping, and the 20% off for my birthday month.

For years I contemplated going to Pier 1 to check out all of their beautiful wares, imagining they are expensive. I would drive by, and fight my impulse. Finally I gave in. I browsed for quite a while, admiring all the pretty things then seeing how expensive they are I left. This third time, today, I saw some advertisement online for a black cat soap decanter so I went to the store and browsed among the beautiful treasures and found the cat soap decanter, cat-on-a-pumpkin, and pumpkin cat mug to see they are at good prices! But, right as I picked up the cat decanter, a lady came over and said: "Are you buying that?" and immediately took it from me and placed it behind the counter. Next I contemplated the witch pumpkin soap decanter, she came back over and snatched that from me as well.

I have had my account for over 3 years. Never late on a payment. They went in and dropped my credit limit with no warning at all. I called and they said it was because they do credit monitoring and saw my score had dropped. Nothing late on my credit my score dropped. I had applied for college loans with my son and had my credit pulled. Closing this account and never shopping here again. That is not how you treat your paying customers.

I purchased Pier 1 3 wick candles for the first and last time??! These candles are the worst candles I have ever purchased. You light them and they constantly go off. They don’t burn probably and are a giant waste of money. This was my first and last time buying from Pier 1. Terrible product.

On the 20th of May I went to the store located in 4061 Meridian St Bellingham, Washington 98226. That day I was offered a Credit Card, I informed that I was a Canadian Citizen and the sales rep told me that that was not a problem. I was told that I could pay my credit card online or even in a Pier 1 store in Canada. The first problem after that is that the person who got my info didn't know how to fill the address and they use my apartment number as the number of the building therefore I never got the statement and the credit card.

Purchased 2 Isaac chairs about 2-3 years ago. They are in a living room and are more decorative vs. daily seating. The leather started flaking off. I went to the store where I bought them and showed the manager. She was very nice and checked to see if there were any recalls or other issues with the leather. When she found nothing, she told me to contact the corporate office. I called and emailed pictures of the chairs. They said they saw "nothing wrong with the chairs" and would send me a coupon for 10-20% off of new chairs. Pier 1 quality is not what it used to be. For future buyers, know that these chairs have a lifespan of 2-3 years.

Ordered two tufted bench cushions. Got two plain 18 inch pillows. I was told to mail back pillows and then they would return my money. A random situation of my credit card. I shop online for ease. Don’t think I should have to do anything but receive my order. No exceptions on their end. I would have to print off a label and ship back or drive to the store. I did not want a grab bag order and now all the fixing is on my end. Dissatisfied, and will not online shop there again. Waiting on refund. Hope it happens but no confidence. After 1 hr phone trauma they said I can take a shot of the pillows and then receive my refund. I’m going to try this.

Advertisement to submit text message for coupon of $10 off $50 purchase for regular and sale items only to find out that since the sale was buy one get one at 50% off that this was not a sale but a promotion. Will never shop there again!

I ordered a decorative throw and the color looked different than it was online. So I wanted to return it, but then learn that you have to call a number to get them to send you a return shipping label, at which point they charge an $11 fee. Fyi - this information is not on the packing slip or anything - you have to call (and be put on hold) to get this info. Returning to the store is free - however I don't live that close to a store and that's inconvenient. Anyway, I'm never ordering from them again because of the inconvenience. Most online places now know that you have to make it easy to return to lower the barrier to buy... People don't want to have to call and be put on hold just to return something. Pier 1 is stuck in the 1990's.

I wished I would have read these reviews before ordering the mosaic floor lamp. The contact takes my order and today I receive just the lamp shade, so I call to ask why the floor lamp did not come with it only to find out the floor lamp is no longer available. $313.00 for a lampshade, ddduuuhhh! What planet is this company from, Uranus??? I didn’t even think Pier 1 was still in business. Now I have to take pictures and send to Pier 1 to return the lamp shade. How dare they charge my card without fulfilling the full order. Shameful!!!

There is no need to say much. If you got the wrong item, nobody is going to help. You have to wait at least 30 min in the line to speak with a representative. That person is going to transfer you to another department, and there’s no one to answer your call. I’m closing my account already. You guys need a serious work on your customer service.

Opened a credit card last year given a $500.00 limit, purchased a few things, paid the card off on time and quickly, didn't use the card for almost a year. Went into the store attempted to purchase $50.00 worth of items... And got stopped. EVIDENTLY Pier 1 inactivated my card??? Then wanted to RERUN my credit??? SO this is what I get for using their card and NOT having any NEGATIVE problems with my account? ** PIER 1... I will never purchase anything again... And why I don't purchase on the regular is THEY ARE TOO EXPENSIVE. I doubt this store will be in business for long... They just can't compete.

Do not buy things here, do not GET THEIR STORE CARD... please, you have been warned! They called me three times a day while I was trying to get the account current. They also, hired someone who during Christmas called; one of their people and I gave them a payment over the phone, (the payment never showed up in my Bank Account or on their account sheet. I think they have thieves in their company)! Also, their stuff falls apart fast!!!

I have called Pier One 8 times about refunding me for dishware that is chipping possibly due to dishwashing. They asked me to send photos. I spent an hour putting together a PowerPoint with detailed pics showing defects. After five email attempts, including a trip to my office to scan it under 5 mb, they claim they haven't received it yet. The latest phone rep advised me to send photos instead of the PPT. She also mentioned I could return them to the store.

I shop a fair amount at Pier 1 and received a $200 & $30 earned reward coupons. I was unable to use them due to work obligations. I contacted the Customer Service team asking for them to be renewed, I was told: "Thank you for your recent inquiry to our Customer Care Department. Comenity Bank issues your account and responds to all credit related inquiries. I sincerely apologize, we have already given 2600 in points to replace previous certificates. The account is not eligible for replacement points. We hope this information is helpful. For the security of your account information, we ask if there are any follow up questions you have related to this concern, please click on the reply button." "Given" is the key word, I earned those points by shopping at Pier 1. I am closing my account with Pier 1. Enough is enough. It's not a rewards program. They don't honor your loyalty of shopping with them. I was a Platinum member and this is how you're treated.

I bought a few dining room chairs on a special credit card sign up promotion. 6 Months deferred interest. I was waiting for the paper bill so I could pay it off in time and not be charged interest. Nevertheless, I took the temporary number that I got from the store and set up auto bill pay through my bank until I got the paper bill. You see, my mom was dying of pancreatic cancer for those two years and the trip into Pier One to purchase dining room chairs was a treat to myself after sitting with her day in and day out. I set up the auto pay just as a catch all, to make sure I did not lapse in payments. My focus should have stayed only on my mom. My bill never came. They had entered my name and my apartment number incorrect. So, now that I was billed almost $300.00 in interest fees, they would not accept any part of the blame and would not even offer a gift certificate or anything to lessen the pain.

Purchase dining chairs 5 years ago, all the binding leather was peeled off, requested a replacement or repair, was denied - I offered a deal, to get 50% cost of those chairs in store credit and I will be happy to pay the difference and get me new set of chairs. Was denied, their team and supervisors are completely rude - Do not waste your money on items that should last longer - like dining chairs, living room furniture, dining table etc... Note: I had the same issue with World's Market and their team was happy to send me a gift card 40% of the price in a gift card, I went and got my whole living room furniture. Pier 1 import customer relations are not understanding. If they work with clients they will gain them and more and they will have better reputation.

Charges started appearing on our credit card shortly after using a rewards certificate... Called and they questioned our integrity even though our signature wasn't on the charges and NOR WERE THEY SHIPPED ANYWHERE NEAR US. Employees at Brighton store totally have no clue what is going on. They spend lots of time socializing at counter and have no clue what's happening or how to take care of customers. I'd rather drive to Fenton or wait until we go to our winter home in FL. What a shame.

Just got charged my first late fee/interest on any credit card in 7+ years from this company. I only get credit cards to collect rewards and pay them off every two weeks. Don't understand how they can charge me interest and late fees. When you call to cancel the card, they don't even give you to a live person to talk to. All automated.

I purchased an ottoman. Within 18 months we noticed the leg was slanted on an angle. The interior mechanism warped or failed (can't see to know). Emailed customer service with pics and receipts. They offered 50% refund. I dealt with a Monica at their customer service line when 50% was first offered. I stated, "No, I want full refund for manufacturer's defect." We phone tagged for 3-4 months. Monica simply would state on each of my voicemail messages... "This is Monica, I have tried to reach you, call me..." I left lengthy messages for her that her available hours did not work. Still she called and left the same robotic message.

Horrible experience with Dawn the manager of Pier 1 Batavia Store. Returned a gift with a gift receipt and was asked to pick out something else. According to corporate office should have been given store credit immediately. Did not purchase enough to equal original purchase so the manager credits the original purchaser. Needless to say they now know that their gift was returned. Offered no help in resolving the situation and was told that's just the way it works. Very rude manager.

I've been trying for almost a year to order a Papasan base, bowl and cushion. (Chair) The last time I tried was last night, Sept 7/2017. The closest Pier1 from me is 3 hours away, so I have to order online, or find a truck and make the long drive. The site said if you purchase an order of $49.00 or more, you get free shipping with code Freeship49. Well, that's a lie! My whole order cost a total of $185.00, but you force me to pay a shipping cost of $169.00? You call this "white glove". Trust me, nobody that's middle class wants or can afford that. That shipping is almost the whole price of my order. Ridiculous! Especially when you have your free shipping advertisement.

I bought the Ronan table. After about a year, the leg broke off and the table toppled over. I tried to glue it back in place and put a small brace on the leg to try to repair it. These did not work and I contacted the company. They said they could not do anything for me since I had "altered" the table.

Bought a TV stand online with white glove service which means they will deliver and set up. Got an email from Pier One that said it was sent to shipper and they would call. After a week of no phone call, I called Pier One. On hold for 35 minutes, transferred to shipper where I was in hold for 15 minutes. Shipper says "Oh that piece was sent to a different shipper in Minnesota" (I live in the East side of Wisconsin!). The Minnesota shipper answers after 10 minutes on hold and tells me they don't come here after and they will call me the next time they come. No date, can't schedule. How ridiculous can they get? I'd like to cancel the order but then I'd need another hour.

I made several purchases at Pier 1 and returned some with my receipts. Although I had my receipts and had made all of the purchases on the same credit card - all within recent weeks - I was told that a gift card had been used for the purchases and that I would only be issued a store credit. Although I could produce my receipts, the computer made this decision and I could not get a refund. I am left with the need to use a $56.08 credit at their store. The sales person asked the manager about it and said that I would not be allowed to have a refund, even with receipts.

Don't buy furniture from Pier 1. I received for my bday the Ronan dining set. Beautiful cherry wood table with extension. My mother purchased it for me. 2 1/2 years later the stain on the top is chipping away. It started just cracking, now all the seams are splitting and chipping. I contacted Pier 1 via email twice with no reply. I then went into the store where the table was purchased and asked the manager how to receive a reply. She immediately phoned customer service. With CS help, I was able to fill out a complaint. They sent me an email requesting pictures. I sent the pictures along with the receipt. 2 days later they tell me "based on this information we do not deem this a quality issue." I guess when you spend $1000 for a dining set, you get junk at Pier 1. Buyer Beware!

Pier 1 23 Mile and Gratiot in Chesterfield, MI - I am handicapped and had to go down to Michaels store to get up on the sidewalk to get to Pier 1. I then had to wait outside the store for another customer to come along and open the door for me. Once inside, there is so much blocking the aisles I couldn't get my wheelchair around. A store personnel followed me but didn't move items so I could get through. The television advertised nautical being on sale which the store employees knew nothing about.

The managers at Store 1035 located in Miami, FL 33183 are phenomenal!! They are professional, helpful, have a positive attitude & very customer friendly. The sales associates are superb!!! Plus the store is arranged beautifully. It's clean, organized and offers quality products at reasonable prices. I only shop at this Pier 1 and recommend it to everyone!

I purchased the Azteca chestnut set, chair, table, a expensive cushions that fit the furniture, as well as several decorative items to match in April of 2013. The items were used two times in May 2013 and then carefully covered and stored for protection against elements and inclement weather. Due to a medical situation cancer, I was never able to uncover and bring the items out of storage until April 2017 and once uncovered the furniture lost three quarters of the stain, especially on the arms and wicker area that looked terrible. I called Pier 1 customer service 7 times and got minimal response.

I was contacted in Feb about a balance that I carried from December - the woman told me that she would charge 50 dollars, then auto debit the balance in 2 monthly payments - now the issuer is telling me they don't do auto debits and I have to pay an additional 160.00 in fees due to their agent lying to me. Do not get this card - it does not help anything.

I purchased 8 pieces of Echo Beach outdoor furniture less than 3yrs ago for over $2,500.00! After first year had to replace one piece for breakage. By 2 1/2yrs the complete set is falling apart to the point where it caving in. After contacting Pier One numerous times with all the info and pictures their reply was, "We will give you 30% off a new set!" Why would I want to repurchase something that is inadequate? Pier one does not stand behind the quality of their product. Do not purchase this product or any other product from Pier One! This is what's wrong with our country, stand behind your products!

I went online around 8:30 this morning and placed an order for a bedroom dresser. Instructions said I would not be charged until piece went to the shipping company. I used a debit card. Immediately the funds were taken out. I was busy all day but called Pier 1 just now, 12 hours after placing the order. Reason being was, funds were deducted and delivery in two weeks. I know the shipping company does not have the dresser tonight. I was told I could NOT cancel the order. I would have to refuse delivery or return the item to the store. In the meantime, they have my money and I have to wait two weeks for the piece. DO NOT ORDER from Pier 1 if you have any doubt. Once the order is placed, you and your money are prisoners until you receive the item.

I have been a customer of Pier 1, for many years. Through the years there have been some products that I've not been 100% satisfied with, and there have also been many products that I have been very happy with. Summer of 2014 I purchased to Echo Beach Lounge Chairs for my poolside. This spring I noticed that the material started breaking, cracking and coming apart. I contacted customer service. They requested photos, & any information regarding the product purchase. Which was purchased on my Pier 1 card, so it baffled me why they would even REQUIRE this information, that the company already had in my transactions. What's the point of having "loyalty program" if when your consumer becomes a stranger when they have an issue.

When placing my order over the phone, I realized I would be out of town, and told the sales person to cancel the order, I would not be home to accept delivery. Explaining to the associate I would reorder when coming back from vacation. The order was placed anyway and my delivery sat outside for three days in the rain.

I relocated Illinois to Missouri. Treated myself with $8K furnishings! Was cheesed into the credit card lol with a dinky $2500k limit and promised 20% off purchase of $8k. Not so! Delivery: MDX the two hour window was 7. They split the shipment into TWO DAYS! 'White glove' my ass! 4 bookcases arrived UNASSEMBLED! The furniture WAS NOT REMOVED FROM BOXES. Total freaking nightmare! Chesterfield and a Ballwin Missouri staff AWESOME. Telephonic service POS. Delivery fellas clearly overworked, overbooked, underpaid and quite the quart LOW. Will be purchasing from OVERSTOCK or JOSS & MAIN or ETSY or WAYFAIR from here on out. Pier 1 you can bite my fine **.

I purchased $2,500 worth of their furniture. The "delivered in 14 days" was a lie. I had to keep calling to get the furniture I purchased. The wrong piece was sent to the store. Delivery was a nightmare. I ended up borrowing a truck to pick up. 18 months later my $2,500 furniture is sagging and fraying! I sent them pictures. They offered me a $85.00 gift card!!! Normal wear and tear they said. B.S. This big box company is a consumer rip off. Avoid this Company.

Worst. Absolute worse customer service in the Rockford, Illinois location!! Purchased duvet online and all the accessories in the Rockford location. After placing call and only owning this duvet for a little over a month I was told by the store manager SUE that it was not returnable since I had washed it. WHAT!!! I spent good money on this and because they weren't expecting it to be washed what, so soon! Really! Nonreturnable if you washed it. Even with a receipt! Are you kidding me! This material was so cheap you would have better luck to shop at a Walmart!

Here I am giving Pier 1 a 2nd opportunity after having an issue (it took 1 week to be fixed) with Round Rock TX store. I decided to place another order online to be picked up at Georgetown store this time, I placed an order using a reward certificate of $40, at moment of check out did show my total was only $6.61. The confirmation email was not showing the credit of $40 so total was 46.61, went to the store to pick up the merchandise and asked Stella (a very nice lady but not confident on what she was doing) to confirm total amount charged to my pier 1 card, which was $46.61 according to her.

Purchased the Savannah duvet and after 6 months the duvet was ripped in several different spots. The material is like paper and rips very easily. Customer service asked for receipt and photos which I promptly returned and then they never responded. Tried writing back several times and no response.

I ordered a wall picture from Pier 1 Imports online and the description of the item didn't mention I had to put my own string on the back to hang it up. The worst part was that when I asked about the picture before I ordered by phone, the salesperson lied and said the picture had a string. I made the mistake of ordering a rug as well then decided to return it, in which I was charged $15.00 return fee. They refunded most of the rug price all except the $28.00 for taxes which I know was overpriced. I shall never buy anything from them again even if they send a birthday discount card. My next step is to close my Pier 1 credit card.

So much for white glove service, they showed up over 1 hour late and the man that brought my items was a heavy smoker. This made my furniture smell like smoke and none of us are smokers in the house. How do you get rid of the smoke smell on chairs! :( Horrible experience.

Pillows ripped after several months due to poor quality. Tried to return/exchange, but sales rep called me a liar. Where is the customer service these days? Pier 1 should follow the business paths of Macy's, JC Penney and Sears.

Reached out to Pier 1 Customer Relations regarding the quality of my Ciudad Outdoor furniture. Less than a year old and falling apart. In less than 2 weeks already two different people have contacted me via email, just received one again today requesting pics once again provided previously. It seems as they are giving me a runaround asking for receipt, credit card info etc as creating excuses to tire me from resolving this. I asked for a replacement not money back. I have chosen to write about this issue due to the lack of or concern of Pier 1 in resolving this quickly and as I stated prolonged questions as clearly the product is faulty. Beware of any issues with products you purchase as they will put you through the ringer when it's time either to replace exchange or return. Whatever happened to The Customer Experience???

The community that I reside in allows us to "dumpster dive." At this time my family (like most) are in desperate times. I am the sole provider for my parents (elderly w/ medical issues), my husband with a manic depressive disorder after he witnessed his own father's suicide in addition to his history of neurofibromatosis. And just last month stopped financially helping my uncle who has been depended on a colostomy bag, feeding tube for the past 26 months. I work full time at a job I love but, it is not enough to make the ends meet. I am by no means proud of what I do (diving) but, am very proud of what it accomplishes. I am able to yard sale salvageable items (my second full-time job).

I ordered the white glove in home delivery of a Simon Buffet, was given two hours for delivery. The two hours passed, no item delivered, no phone call (I took time off work for the delivery). Called the In home delivery service and was told my mattress (!) delivery was cancelled... Called Pier 1 Customer Service where I was informed that my item had arrived damaged and the in-home delivery had informed me about that (which in reality never happened). The lady on the phone kept apologizing. Offered me the damaged item with a discount, which I did not accept.

We purchased a Carmen sectional sofa from Pier 1 in May 2015. Note that the company does not allow review of their products on their website or on their social media pages (e.g. FaceBook). Now we know why. After less than 4 months use, one of the cushions collapsed. The second one collapsed after a little over a year of use. Neither of us is above 170lbs, we have no children or pets.

I bought a beautiful area rug and two rug runners for my kitchen remodel. All of the colors of the room came from the rug. Within 6 months this rug looks like it has been through world war 3. The runners look terrible as well. They are all balled and look terrible. I have had rugs for years and they NEVER looked this bad. We have no children and are very careful with our things. I cannot believe the poor quality of Pier 1 items. I wish the website had an item review section. I have submitted photos of the rug and supposedly I am going to be able to return this one. The thing is, I don't know if I should get another one since I have read so many negative reviews. But all of my colors came from the rug. I could possibly have to reprint the kitchen. Very very disappointed in the quality of Pier 1. I am not going to buy anything there.

My mom and I walked in the Canton, MI store at approximately 8:20 PM. There were two male and one female employee(s) at the front desk. Neither took the time to greet us. However at approximately 8:55 PM one of the male employees asked if everything was ok and then 'stated' that the store would be closing in 5 MINUTES. As a frequent shopper at Pier One I was VERY DISAPPOINTED. Neither of the employees approached my mom and I or anyone shopping in the store until it was time for the store to close. I guess the conversation the two male employees were engulfed in was much more important than the customers!!!

I tried making an online purchase with in-store pick up using a $15 discount code and was told that the coupon I received could not be used. The coupon clearly showed the 14 digit code with a Barcode could be used on any purchase of $50 or more in-store or online and my purchase was over $80. I called and sent several emails to customer service for resolution and they refused to honor the discount. I'm very disappointed. They just lost another very good customer.

Looked at a chair & fabric sample by in local store. Salesperson had no knowledge about construction, fabric or status of chair and claimed no one in the store had any more information on this chair. I went home to research the piece online. Found some of what I needed. However, there was no info on construction of the chair, wood used, colour samples, etc. There were also no consumer reviews & after having chairs delivered within days of Christmas ~ I now know why. If they allowed reviews, they would most likely all be negative!

We purchased a couch that was made from bonded leather. When we bought it, we were told it was similar to leather in terms of its lifetime. It was comfortable, etc., but now, 5 years later, it is completely flaking, falling apart, and is garbage. This was a $900 sofa and is completely ruined from routine use after 5 years. It looks like we pulled it out of a college frat dumpster. Don't buy anything from Pier 1 made out of this material. Spend the extra $200 for real leather.

I had purchased a rug from Pier1.com a little over a year ago. First they sent me the wrong rug - so I went nicely to a local Pier 1 to return the wrong rug myself (because there was no other option for me to give it back). I then had to call a store across the country because Pier1.com told me that my rug was no longer available! The store shipped my rug little after I returned and RE-PURCHASED it. I then placed the rug in my dining room, a room we never go into very often. After a few times of cleaning my house, the rug had TERRIBLE pulls. I had a lot going on, moving, new job, etc so I didn't get around to calling until last month. The rug had not been used for 6 months - collecting dust.

I have been a shopper at Pier 1 for many years, more so having purchased a new home. I purchased the Pumpkin Oil Warmer, just love the Pier 1 oils. I inserted a tea light, added a few drops of Pier 1 oil and a very small amount of water with the oil as the insert stated. The fragrance filled the house and it was wonderful. I checked the Warmer and it was extremely hot. I moved it only to find it had melted the finish on my sofa table. I contacted Pier 1, explained what had happened and this was their reply. "By you adding water to the warmer Pier 1 is not at fault. The paperwork included specifically stated to add water to the top with the oil." Since they cannot rectify the damage done to my furniture, I will be closing my account with Pier 1.

On 31 August, I ordered bedroom furniture in the value of approximately $2500.00. All but one piece was delivered within four weeks, not the two weeks promised by Pier 1. (One of the dressers had a chipped spot on top, but I did not press the issue because I felt it probable that that would happen anyway at home.) After several weeks, the "white glove service" (ha) delivery company called to schedule delivery of the final piece. Then, on the day before, they called to cancel delivery, saying the piece was damaged and they were waiting for a replacement. Two weeks later, the exact same scenario occurred. I was understanding and did not complain.

I live in Florida for most of the year and it is my primary address. I have a second home during the summer into the fall in N. Carolina. I received during the summer, a rewards certificate worth money from Pier 1 due to the fact that I had spent a certain amount with them and put the charges on my Pier 1 credit card. This had an expiration date of 10-15-16. I could not use it online at Pier 1 for any purchases since they were not yet set up for that. There were no local Pier 1 stores for me to use it in person.

I purchased furniture at Pier 1 and got a Pier 1 card for additional savings. I was told it would take several weeks for first invoice to be sent to me. When I received my first bill, there was a late fee and an interest charge, and that my account was suspended. I called customer service and told them I had never received first bill. I was told I needed to pay and then charges would be taken off. Looked online and apparently this is a standard fraudulent activity that Pier 1 is involved in. I sent them check for what I purchased, along with the pieces of my card. Will not shop at a company with this type of activity.

I purchased a Sugar Skull Wreath to match my doormat and little figures I have for my outside. The wreath broke apart as I was hanging it. I mean the Skull fell right off and broke from the wreath. For something that costs that high, that is ridiculous. I'm pretty good at being careful handling things. Pier One has good furniture though the Papasan pillows are not as good as they once were. I have been a Pier One shopper for years. I make an effort to pick and choose carefully what I buy, never had many problems with Pier One because their quality is always top. I'm now going to be very careful. They charged almost 70$ for that wreath and it broke apart like it was $5.99 - not good.

I bought 8 place settings of the Terracina Italian made dinnerware and have come to the conclusion they are not well made. Soon after I started using them I noticed chips were developing around the edges of several of the items. I am up to 9 different plates and bowls that have chips around the edges. My previous Pfaltzgraff collection lasted 21 years and never did this. I only replaced them because the glaze was getting a crackly effect. I should have stuck to Pfaltzgraff. I have a feeling I will want to replace this set that ended up costing over $300 in a few years time.

I am writing this after reading some of the negative reviews. I have been a Pier One shopper for a long time and absolutely love this store. I have so much Pier One stuff I could open my own store! Everyone I have dealt with at my local store has always been courteous and cooperative. I have had to return items (just because they really didn't work in my decor like I thought they would) and have never had an issue. I will continue to be a Pier One shopper for many years to come. :)

After looking around for months to get a new dresser for my daughter, she decided to look at the Hayworth silver mirrored chest. We checked around to other store and she only wanted the original one she found. So I get an email in giving me 15% off and the furniture is 15% off through today... so I go to look and see where the item is available. I check and the normal Pier1 I would go to says that they have to order... there is no shipping so it would have to go to the store - but this would take 14 days (give or take). So I find two stores that are closer to home (the other store is close to work). Both say they have the item in stock and that I could either pay now or when I get to the store.

I received chairs that were DESTROYED but still shipped to me today. I would like to speak to someone who is embarrassed that I would receive a product in this condition. I spent over a $1000 dollars to get furniture that should be thrown away. I couldn't possibly be more disappointed. The fact that someone isn't coming over here right now to remove this from my home is crazy. Instead, everyone has advised that I NEED to arrange for them to be shipped back. Interesting... I can't help but think... is this so you can file a claim against the delivery company??? Why does a greatly inconvenienced customer have to do anything???!! The fact is... whoever shipped this already KNEW the chairs were damaged and sent them ANYWAY. HOW DO I KNOW??? There are 15 NEW pieces of tape holding this OLD damaged box together. The leg of one of broken chairs is NOT in the box. Sooo ridiculous!!!

We ordered a Chest of Drawers for our daughters apartment when she moved across the state. We were promised it would be available for pick up by Wednesday, Friday at the latest. Of course, it wasn't. So now we had to pay one quarter of the price - additionally - for "white glove" delivery and set up since it wouldn't fit in our daughters car. (It would have fit in ours and we would have picked it up if it had been available on time). It got to the store a week late. The delivery was supposed to be at our convenience.... but, they couldn't be bothered so she had to leave work early (a job she had been at for one week). The delivery people got there early (4:45 on a delivery promised between 5:00 and 9:00) and they put it in her room in the box and left before she got there. Now she has to wrestle it out of the box and assemble. Customer service has been notified multiple times and all I get is platitudes. NEVER AGAIN!!!

I recently purchased a Dana dining chair at the White Marsh, MD store. The slipcover I wanted had to be ordered, so I did that online at the store. It should be noted that there were only two employees there -- a manager and a sales associate. It was crazy busy and they were having a problem with the computers. These two people were awesome -- they were doing their best to accommodate everyone and with a little patience everyone was helped in a timely manner. Anyway, for some reason the order for the slipcover went through twice. When I noticed that I had two charges on my account I called customer service and explained what happened. The lady I spoke with was most pleasant and helpful. The credit went through right away and was reflected in my account within two days. I have been a customer of this Pier 1 for years and have had all positive experiences. The other Pier 1 stores in my area also have nice, helpful people.

Pier 1 has been a favorite store of mine for many years, however, I am going to have to change my mind after the experience I am currently going through. I ordered an item which was only available on the website yesterday. After typing in all my information, I submitted the order. After waiting some time for a confirmation, I got a message that the order could not be processed. Later in the day yesterday, I decided to try again, and this time, I received confirmation that the order was processed. When I went to check on my account today, I see that the order actually did go through the first time - so now they are shipping 2 - when I only want 1. I called Customer Service and was told they could not cancel the order, but I could ship it back at their expense or return it to the store for a refund.

On May 2nd 2016 between 11 am and noon, I went to the Pier 1 store in Hendersonville, NC. I had not planned to go shopping but had ran out to mail some letters. While I was out, I decided to run by the store to see if they had an item I had been looking for. I was dressed a little sloppy, to be honest. I had not intended to go inside anywhere when I left home. I went in the store and was very happy to find exactly what I wanted. I went to the register to pay for my items. The female cashier, who had not greeted or asked if I needed assistance, looked at me like I was beneath her. I paid for my items and left. I have thought about this a lot of the last 24 hrs. I feel that this needs to be reported. I would not imagine the company would be happy with the way I was treated. Also, I the only customer in the store. This is not a way to make a store successful. Unfortunately, I did not keep my receipt. I hope this will be address regardless.

I ordered two lamps online. Then upon completing the order and placing it I received a notice that the basket was empty and the order was not placed. I called Pier 1 Imports to confirm if the order had been processed and I was told no that the order did not go through (however I was charged for it). Believing what I was told I went on to order the lamps with the customer service representative. That order was placed and I was charged again the same amount. Due to this my first car payment bounced due to my account being overdrawn for a double payment of the lamps. When I called customer service I was told I had to return the lamps to get my money back. Otherwise there wasn't anything they could do. I will never order from them again and yes I've also had issues with coupons emailed to me and being told I cannot use them in the store even though it state they can be used...

I purchased this fountain. First time it came with three large holes in it and no insides. The representative assured me that it was a mistake that would be adequately handled and it was replaced. The second shipment came in the same way the first one did. I WILL NEVER ORDER FROM THIS COMPANY AGAIN. Don't be duped! They are terrible and have terrible merchandise! Especially the high priced ones! Save yourself.

I have spent thousands of dollars over the years at Pier 1. I like their stuff, and even though it's a little pricey, I was willing to pay for the quality. About six months ago, I bought four chairs for my formal dining room in a new house for nearly $200 each to add to the matching table and four chairs I purchased from them a couple of years ago. The chairs were only used a handful of times when we noticed one of the legs on one of the chairs was splitting down the middle.

I'm a frequent Pier 1 shopper. Everywhere you look in my home there's Pier 1. When I first started buying from Pier 1 I wasn't treated very well. Guess it had to do with the way I dressed. I'm a jeans, sweatshirt, boots kind of person. Guess my attire wasn't fancy enough for this store. Associates always asking if I needed help. It's nice to have an associate assist you but to follow you all around, not a good feeling. Now fast forward to the last 6 months. I did a lot of online in-store pickup purchasing this past Holiday season. Wow what a complete turnaround of attitude, much nicer and not following me all around the store. In the past I would just pick up what I went in for, now I browse and buy more!!

I visited this store to make a purchase and was told that the email with a coupon I received online could not be used. The coupon clearly says show this email in store with a Barcode nothing about you have to print it. However I was told in store that I have to print it to use it. Clearly a rule that's management was picking and choosing to make up themselves. So disappointed.

Like the other reviewer, we purchased the Hayworth mirrored furniture and have had the same experience with it releasing a toxic smell. Despite airing out the furniture and using natural air purifiers (plants, miso bags, vinegar, baking soda) the smell persists. My daughter is getting headaches and we are feeling sick. We need Pier 1 to come and get the very heavy furniture and refund our money. Has anyone had any luck with getting Pier1 to do that?

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