Pier 1 Reviews

I still wanted my Holtom pieces so I decided to use the current offer even though it wasn't as good as the sale that I missed! I went to my current store, but they did not have the item in stock. They did inform me of a store in another city that had the brown holtom chest in stock. The store appeared to be close by but NO it was an hour of driving.....When I arrived at the Blaine MN store, I was promptly greeted. I told the young lady what I wanted and she said she'd find it. I walked around for 15 minutes before I realized that she wasn't even looking for my item. She had gotten distracted. After spending 35 minutes in the store for one item, I find out that the store inventory was incorrect and they didn't even have the piece that I was going to buy!

I am very frustrated. First, I miss the items on sale. Then, I don't get my discount. Next, I don't get a reply to my last email. Then a store associate forgets she has a customer waiting for her. I spend an hour driving and a lot of gas to find out the item isn't even in stock. So please tell me, how you would feel if you was this customer. I'm frustrated and I don't even know if you will make this right. If you have an idea, please share. Otherwise, I will use other retailer competitors and I will definitely spread the word.

One chest was actually in great condition and one was damaged on the side, with the cheap wood trim they use as a track for the drawer having broken. I called customer service again and they offered a replacement - I said I think this is as good as it's going to get, but I have to repair the chest, how about a reasonable discount.

The customer service rep I got was friendly and efficient, saying she would like to resolve my problem while we were on the phone - so I emailed pictures of the damage while we spoke and she adjusted 20% off the price. I spent about $10 on materials to repair and touch up the broken cabinet, and about an hour and a half of my time. I've increased my previous rating by a star because of the good customer service I received on the last call. I will never order anything from this company online again!

Original Review: Nov. 11, 2014

Attempted to order 2 decorative, 3 drawer chests because they matched my family room perfectly. Beautiful black chests with colorful strips down the front as pictured online. Very overpriced merchandise, made in sweatshops in Asia I'm sure, but had to have them. Chose ship to store to save $80 in shipping costs (I'm sure this is more than the UPS charge). Never arrived and was told different reasons such as back order and they are on the way on 2 calls to customer service. Local store manager figured out the order was cancelled at the warehouse, said they had been seeing this a lot lately. I never received notice of the cancellation. Contacting customer service, I was first given a "whatever" attitude on the order being cancelled then I was misinformed that there were only 2 chests left so chose to pay the extra $80 to ensure I got them this time. Both chests arrived quickly by UPS and both had damage - one very badly with the lower drawer bent in and cracked (drawer made of pressure treated wood, by the way), knobs floating in box loose, scratches on the top.

I again called customer service and asked for a discount (as these were the last 2 chests) and waited for days for them to get back to me. Finally I was told that they would refund shipping and 15% - at this point I visited the website again and saw that they had plenty of chests in stock and they were now reduced another $50, why would I accept damaged items for so little of a discount when I could get replacements on sale at same cost? So I got to spend 2 hours packing the chests back up for UPS to pick up and return. I won't even go into the screw up with the UPS labels they sent me for the return, this cost me another half hour of time to straighten out. They were supposed to contact me when the chests were returned regarding getting me the sale price - couldn't promise it (though I was told on a later call that there was a 14 day policy on adjusting to sale prices). I never heard anything back so I tracked my shipment and 4 days after it was received by Pier 1 I contacted them and they said the replacements were already shipped.

At this point, Pier 1 was offering another 10% off of everything plus the $50 apiece sales price on the cabinets. After dealing with an absolute idiot customer service rep for a half hour I asked for a manager who gave me the spiel about 14 day price adjustments, said she couldn't give me the sale price and the discount because couldn't do "layering", and she was very rude (I am polite, do not raise my voice, gave no reason for her not to give good customer service). I ended up getting shipping and 10% off, not really compensation for the trouble I had been through and considering the fact I could save more by cancelling the original charge and ordering on my own from the website. The original phone rep had offered more than this off (in error, I believe, but I guess ending up with less is my punishment for asking for a supervisor). In the end I took what she offered, wasn't worth arguing or refusing the replacements they were sending because I'm assuming the replacement cabinets will be damaged when I get them and have to go back - will update this if that is the case.

Next, if you need a medical leave, there will be lots of short unreasonable timelines, harassment while you are sick, and a feeling of helplessness because they talk down to you and send you demanding letters that are sign receipt through FEDEX. They have no empathy for your condition, and they are such mindless corporate drones, that they make assumptions about your care, as if they know what your medical needs are to get better. If you want to offer up your talents and efforts to swindle people into 26% interest store credit cards and then sell junk for poverty wages then get insulted during an illness, have at it. This is THE WORST COMPANY I HAVE EVER EVER EVER WORKED FOR!!!!

Tried changing my payment method would not let me do that. That's why I called two times their customer service people who are not trained properly. They could not find or bring up the order I had just placed online. Very frustrating. I did the order online because I'm disabled and not able to go into the store. If they want people like me to continue to order online, they need to fix their problems. And train their employees, they know what they are doing. I want to keep ordering from their store but if I keep having problems, I will go to Hobby Lobby instead. Also they kept asking for my order number, daa! You don't get your order number until that order is placed. Doesn't help when I and two of their so called customer service people can't get the order placed to get the order number!

I then asked about lowering my interest rate since I am not a high credit risk and have a decent credit score. She put me on hold and then was refused this, as the 26.99 I am receiving is the lowest interest rate available with Comenity Bank/Pier One. I said this is ridiculous, then cancel the card at my request, which she promptly did. I also asked since Comenity handles my Catherines Card, the interest rate is 24.99 and asked if this was fixed and inflexible as well. She said she is unable to give me anything lower. She was unable to move the due date on this card as well. I advised I would be cancelling this card as well shortly. It carries a zero balance as well, as I also moved this balance to a zero interest credit card.

I told her it is a shame that I have to shop in their stores with a lower interest rate card or cash and avoid having to use their store card because of the high interest rate, and am insulted since I am not a high credit risk customer. I said it is the stores that are losing my business because of their inflexibility, and why would I ever pay 26.99 percent interest to make a purchase when I can get it for a much much lower interest rate on another card. She did not even attempt to escalate me to a customer service manager and seemed perfectly happy to lose the business. I said, "This is your loss, poor customer service."

Two weeks after that, I again called Pier 1 to check on the order status, because I again had not heard from them, and was told that the order was ready for delivery. The CS rep provided me with the number to call to schedule delivery service. I did so. Then my furniture disappeared. I'd given them all of my contact information as well as my daughter's, and on the day of the expected delivery, they communicated... Nothing. Not a voicemail, not an email, not a text message, not a picture postcard. Not a word. They simply did not show up. I had called delivery & shipping numbers multiple times on the day prior, leaving voicemails with all of my info. I'm sure I was reachable, had they tried to contact me.

In desperation, I called Pier 1 customer service and was told (by, again, a very pleasant person) that my merchandise was "on the truck", but she had no idea when, or even whether, it would arrive. This happened, I should point out, 4 weeks after I placed the initial order. I have run out of patience with this company. They have zero communications with customers, zero commitment to customer satisfaction, and their inventory control system too seems to consist of "it's around here somewhere -- we think." I have sent them an email asking them to tell me where my furniture is. I do not expect to hear from them, but I absolutely refuse to waste another hour trying to get them to locate items that I have already paid for. I'll cancel payment and let them figure it out.

I have a dog who was already going nuts over this large box in the house and it was completely a nuisance blocking my entire entryway. I told her this wasn't happening. This was their problem and someone needed to come pick it up from a local store or their delivery service. I was then told that they don't allow their delivery people to pick up returns because they can't be liable for their injuries... so I am supposed to injure MYSELF OVER THEIR MISTAKE AND POOR PACKAGING? The box was completely destroyed, holes everywhere, a hot mess.

So, after 45 min of me refusing to store this plant much less rent a truck to return it as it fits in no standard vehicle, I was further inconvenienced by having to email pictures of the box.. I was told I had to unpack the box...REFUSED or I would have then had GLASS ALL OVER MY FLOOR WITH AN ANIMAL IN MY HOUSE. WASN'T HAPPENING.

So, now I have this plant I had to haul to the trash this morning to not have it get picked up so now I have to pay out of my own pocket for a junk haul which will eat up my refund, so I paid Pier 1 $163 approx. to haul away a box they sent damaged, refusing to be reasonable. GO TO WORLD MARKET FOLKS! I used to live Pier 1 AND HAVE GIVEN THEM TONS OF BUSINESS BUT AFTER THIS, THEY WON'T GET A DIME OUT OF ME. They think they're a ** MONOPOLY AND can't treat everyone **. They haven't heard the last of me. STAY AWAY FRO PIER 1 - OR DON'T SAY I DIDN'T TELL YOU SO.

I still have the envelope that Pier 1 sent it in and can guarantee that it is FROM PIER 1. It is clearly a Pier 1 coupon from Pier1 but she accused me that it was not. Then she said that she can no longer do any more returns without a receipt from ME and that she shouldn't have done the return before. I was confused, because that had nothing to do with the coupon. She made it seem like I was a thief or something and you have no idea how insulted I was. I am a great Pier 1 customer. I get 110 dollar rewards every month because I spend hundreds of dollars a month at Pier 1. My whole house is Pier 1 designed.

I can't believe I would go into my favorite store and be treated this way. The coupon not working was a problem, yes, and I will be calling you guys at Pier1 customer service about it not working. But the manager in the store had no right to accuse me like that or refuse to do any more returns without a receipt for me. She was purposely treating me different because of whatever personal issues she has with me or the way I look. I wanted to cancel my card right there and then but I decided to make a formal complaint instead. It's not right and I should not have been treated this way.

She was rude from the moment I walked in and clearly didn't want to help. I was the only brown skinned person in the store and she happened to accuse me of these things. I think she was a racist and I am making a formal complaint about it. I should NOT be treated like that anywhere, especially in one of my favorite stores where I spend a lot of money. YOU go to a store for a product and also the SERVICE. I am writing this review to warn people because I don't think anyone should be treated this way. It's just not right.

The delivery service was a third party and I was given their number to set up delivery. I also asked what would happen if something was delivered damaged and she assured me that the deliverer would bring it back to the store and I would be delivered another one. When I called the delivery man he was non-communicative and short on the phone. He had trouble fitting my work schedule into his and made me feel bad for this. When the furniture was delivered there was a crack in the night stand and when I asked them to return it they refused and said I would have to work that out with the store.

When I called the store manager about it she sounded like she didn't want to deal with the delivery service again (probably because he was so difficult to communicate with) and asked if I could bring it back myself and they would swap it out. I told her that the reason I paid so much for delivery service to begin with was because it was not easy for me to move the furniture by myself. She started to take an irritated tone with me and said she would call the movers and get back to me. I didn't hear from her for a couple of days so I called her and she told me she had been waiting for MY call (which was not what we discussed).

At this point I was being made to feel like I was the one putting everyone else out so I found a friend to help me return the night stand to end the torment. She assured me that the new one would be unpacked and checked over. When we arrived to swap the night stand the manager brought the new one out in a box. I asked if it could be opened so we could all see the condition before I left so there would be no more problems. She again became irritated and even rolled her eyes. When the nightstand was opened, sure enough, there was a small scratch on it. I pointed it out and she became very huffy and made me feel as If I was being too demanding. She ran in and came back with a marker to cover the scratch. No apologies, no offers to exchange and no offers of a discount, just irritation and very poor customer service.

At this point I was so tired of the problems that I took the night stand with the scratch barely noticeable after being covered up. I have not shopped at Pier 1 since. The furniture is beautiful but the drawers smell of formaldehyde and transfer to any clothes put in them. Oh... and the drawers are now beginning to stick. Two of them are totally unusable. I am very disappointed with the service and merchandise I received!!

As I was leaving the store, I noticed the difference on the receipt. So, I returned back to the store and told Kyle that even though sales tax was not a lot, but he shouldn't have taken more money from the customer even it was 10 cents. He pull 10 cents out of his pocket, rolled his eyes and scorned, "Here, it is your 10 cents. Take it and now you can leave." I was humiliated and couldn't believe Pier 1 will hire this impatient and rude person as the manager of the store. He shouldn't have overcharged customer and he was rude as a manager of the store. He replied sarcastically and rolled his eyes, "It was just 10 cents. Now you have a good day!!!" I stood there shocked. I asked for his name and left the store with such a great disappointment. I hope corporate reads this and realize how unprofessional this MANAGER is. He had no common courtesy. I will never step into this store as long as Kyle is there.

I stood there shocked at first, then became angry. I thought for a moment, and then told the girl behind the counter to give me a refund, for after being talked to that way, I will never shop in Pier One again. She tried to make light of the subject by telling me the Manager is a very nice person and gets along with all the employees, which did not help at all. I do hope corporate actually reads this, and takes care of this unprofessional person. Either "A" fires her, or "B" sends her back to customer service training, if there is even have such a thing. Something needs to be looked at. As for me, I am in retail and will tell all my friends, family, coworkers, customers, and whoever will listen, what had happened and will never set foot in any Pier Ones store again.

A week passes. Once again, they did not at least call as a courtesy. Now my husband and I decided to go back to the store to get a refund to cancel the order when to my surprise the lady at the cashier tells me, "We apologize for not calling you, sorry for the length of time." Now I told her to just cancel my order and I would like my refund. Her response: Okay, we will credit your Pier 1 credit card. I told her, "What are you talking about? I paid cash." She stated, "No, there is an error. This purchase was put on your credit card with Pier 1." I told her, "Miss, you have it all wrong, I paid cash," when to my surprise, I am getting charged twice.

Well, today is October 8, 2013. We have placed numerous calls to customer service. The manager by the name of ** never calls us back. I have called the credit card company and told them to cancel my account with Pier 1. I have been a customer for many years with Pier 1 and I cannot believe how the management could not follow up with this serious issue. I told them to please review the camera in the store. Her response was, "We cannot do that because our camera works out of Texas." I need help in this matter. It is not fair. That to me is FRAUD and I will do all it takes to get my $153.90 back and make sure this will never happen to anyone else. I called again today. It's over 1 month and I keep getting the runaround explaining this matter over and over. If I need to get the legal system involved, I guess that's what it will take to make things happen. I reach out to you today, Consumer Affairs, to see if you are able to help me. Thank you.

Honestly, between the company and the people, I have to ** work for, customers just make it worse. I have never worked for such a selfish company and have had to take ** from the rudest customers doing anything to get a sale. We SEE YOU CHANGING the PRICE TAGS! We have cameras! Everything about Pier 1 is a joke and the "beautiful merchandise" isn't worth it, especially once you've worked for them.

Since all this has happened, I've had to put a freeze on my credit, sign up for LifeLock, and need to monitor my credit activity daily. So think twice before applying for a card with Pier 1. Trust me; it's not worth the money or the effort I've had to shell out to protect my ID. An added note, on a local, regional and corporate level, Pier 1 has refused to help law enforcement in catching the individual using my information. They have insisted I pay the fraudulent charges. I've had to take legal actions to deal with this issue alone.

I will not apply for any more point of sale credit cards - this is for certain. Now I am soured on Pier 1 as well. They hurt my credit report further for no apparent reason, for an inquiry, which stays on the credit report for two years? It's crazy! Buyer beware - turn down the instant offers at the register. They can hurt an otherwise great credit report!

I explained to the employee that goods paid for should be in proper working order on arrival and fixed by the store if there is a problem. It is not the buyer's responsibility and requested again that the two drawers be repaired. When the dresser was delivered, I learned that the drawers have not been repaired and that the legs have not been attached. The advertisement clearly showed that the product would be provided with the legs being attached. I immediately returned to the store and asked to speak with a manager. I was told that a manager would personally call me between 9-10 am this morning. No one has bothered to call. When I also complained that the drawers had not been repaired properly, I was told, "You (the customer) can use soap on the drawer to fix the problem."

This store has the attitude of "Customer fend for yourself". Pier One also ensured that no one can be reached individually. No email addresses were provided. This review was submitted to consumeraffairs.com on December 3, 2012.

The dresser did arrive during that time period. Then they called saying the payment was late, that the debit had not gone through my bank and the account could not be recognized. I paid it at that point, again, including late fees! Then when I got my credit checked to get a mortgage, my credit had dropped 60 points after them reporting me as past due and with zero balance! Now I can't get a mortgage and they refuse to help get the report off my credit. I think Pier One and Comenity were trying to steal money from people by making the system tricky (i.e. begging me to get a Pier One card that I didn't need), then making it difficult to pay the bill especially by changing companies and an online system that sucked, and finally with callous disregard for my problems from their thieving tricks.

Anyway, to my point - I found how to easily pay online despite all the hassles from the new bank. Just go to Pier1.com, the regular shopping site (Do not even bother with the Chase site on your bill or any other site). Then go to the very bottom of the Pay, down to the green section. Click on "Pier 1 Rewards"; that will take you to a page that has a blue "Manage my Account" button you can click. Then you're taken to a page where you can either log in or register. From there, you can pay your bill online, easily.

I asked how to pay my bill and she transferred me to another rep. This new person did not identify herself by name and told me I would be charged $15.00 for the privilege of paying via phone. My comment was "no". If Pier 1 wants to be paid and in a timely manner, perhaps they should let cardholders know how to reach them.

Even though I paid in full over the phone with a debit card, the next month, there were more interest charges owed. I then refused to pay more and since then have spent hours every months (from July 2009 to today, October 22, 2010) calling Chase and Pier 1. It took months to get work with Chase. I would find supervisors who would say that they stopped all charges, only to find the next month’s bill with more charges. Finally, I started calling Pier 1 Customer Care. I was told by a representative there that, in fact, she could see that the promotion in March was "no payments, no interest".

She then put me on a 3-way conversation with a Chase account supervisor who said he would reverse all charges. Finally, this was August of 2010, a year after paying the full amount plus interest. I asked the Chase account supervisor to issue a credit for the interest and he said that he needed to fill out a different set of paperwork by hand and that he would do so. I asked for his name, but he would only give his number.

I then found out that Chase had been giving me derogatory marks on my credit report for the last 12 months and dropped my score by 100 points, according to my US Bank manager. So I began calling again Chase and Pier 1, asking them to correct my credit report. They sent a letter saying they could not do that. I asked to talk to the same Chase account supervisor that I had talked to before but was told they cannot find a person based on their number. The letter written by Chase has a person’s name on it, but no address or phone. The only phone is for the Chase customer service line, who says that they have no contact by phone or email with the resolution department, they can only fax.

So I have been faxing them asking for my credit report to be corrected. The contact I had at Pier One Customer Service is no longer with that department. The person I am to talk with does not answer my calls, at least not for the last month. Customer service now says they can not find my records before September of this year and that the person who worked with me must have made a mistake. They now can only find information from March of promotions for “payments, no interest”, but not “no payments, no interest”.

Called Chase representative, They said check must have gotten lost and I would have to make a stop payment on it. Called my bank to start stop payment. There would have been a $34.00 charge, however my bank waived charge and will reimburse me for the late fee. However, after reading some other online complaints similar to mine, I begin to wonder if it check is really lost. I smell something fishy going on. Is this a new way for Chase to apply extra charges? Or do they have someone that is incompetent in their billing department (losing payments intentional)? I would like to know how many others have had the same problem and what can be done?

After not hearing from Pier 1 for weeks, we called and discovered the couch and tables were in and made arrangements for delivery. The leg of the couch was damaged and the tables turned out to be press board and needed to be assembled. I could have gone to Wal-Mart for "assembly required." But as we had already discarded our other tables and did like these, we kept them. The coffee table also was damaged. Pier 1 replaced the couch leg but we had to pick up the new leg and physically replace it. In order to have the table replaced, we had to physically return the table ourselves.

We received the first credit bill, which we paid, then the 2nd, which we paid. When paying the third, I noticed (my previous oversight) that we were being charged a finance charge. When I called Pier 1 regarding this they disavowed all responsibility and said (Katie the store manager), "take it up with Chase." When I responded that obviously Chase was not going to take my word and not charge a finance charge, I was told, "there's nothing Pier 1 can do." I have demanded a call from their regional manager. I am posting my warnings everywhere I can find on the Internet. Stay away from Pier 1, they are deceitful and deceptive.

We are at the 3rd payment and I was charged $24.55 finance charge for the 2nd payment and $22.21 for the 3rd payment.

When I called Pier One customer service, they claimed that this was a result of the new credit card law changes effective 2/22/2010. Their explanation was that all payments had to be applied to the lowest interest rate. I explained that all my rates are the same. They then said that they had to apply the payment to the promotional balance that ended the latest. However, this didn't make sense since they applied my payment to the next promotional balance which ended on 4/1/2010 rather than to the last balance that ended on 7/1/2010. Both the customer service rep and the supervisor refused to refund my interest, so I closed my account. I’m not sure if there is anything that I can do about this. Thank you for your time and please let me know if you have any suggestions.

These beetles ate their way out the mirror and went into my home apparently shortly after the mirror was placed in by master bathroom, however it took more than three months for us to figure this out. The signs of infestation were there all along, however not knowing that this was a potential problem, and dusting the saw dust that falls as these beetles eat their way out of their confined area looking to reproduce and begin eating again, we unknowingly left the mirror hanging.

Due to the completion of a huge renovation job in our home we did not dust this area for more than six week, allowing the sawdust (frass)from the exiting beetles to collect on the granite backsplash underneath where the mirror was hung and alerting us to the problem!

Pier One Imports has transfered this to their insurance company, Specialty Risk Services, who after hearing from my exterminator that their is not any preventative measures (and therefore cost) to be taken for this type of potential problem, has stated that closing the case is the next logical case. After a candid letter to the CEO and Chairman of Pier One Imports, they have with he blessings of Pier One Imports, graciously offered to compensate me by placing value (yet to be determined), for the inconvienance that the two inspections might cause me. These two home inspections that my pest control company will provide me with, are to assure that no further infestation has taken place in my home. Again these inspections are gratis as per our contract, so why they would compensate me for them is curious.

Please note that Pier One has on at least two seperate occasions attempted to directly pay my exterminator for their assessment services with no success. The company has reportedly stated that our family is their customer, not Pier One Imports.

I am furious that that Pier One Imports has chosen to ignore the potential for reinfestation because it is not presently ongoing.

They use this as an excuse to sooth us. However,should we find out years from now ( the reproduction cycle of these beetles and the time that elapses before evidence can be seen related to destruction can take more than two years) there will be enormous costs then associated with the recommended procedures for fumigation and repair of structural damages. For our large home,fumigation alone was estimated to be upwards of $20,000.

Presently, we feel that Pier One is obviously only concerned with present damages which they know are nominal, the cost of the mirror and if we wanted to get picky, our time. They have had this happen multiple times before with other customers, and are perfectly aware that they are protected from legal actions based upon damages, since the only thing that exists is the potential which is not a legal item for compensation.

We are outraged that a company of this stature has not been held accountable to its victims and to the puplic, and continues to refuse to warn its customers about the possibility of infestation and most importantly the signs to look for. This is derilict on their part. They remain insulated by the less than thorough importation laws and the technical legal statutes that prevents consumers from compensation based upon immoral behavior. Most of Pier One Imports' stock comes from countries where this type of infestation is not regulated. We are all at risk. Buying these wood, ratan and/or bamboo items is a potential crap-shoot. Not to say that we should not purchase them, but we should at least have the warning signs/information made available to us by the ones who ARE informed, so that as consumers we can make informed decision prior to purchasing, and are also educated about the warning signs of infestation. Food products are labled and most people still choose to put garbage into thier bodies. Why not imported wood items?