Neiman Marcus Reviews

Neiman Marcus is not a high-end store and I wish I had known about their 30-day return policy on all merchandise. However, NM will make a one-time courtesy only if you are lucky to get through to a supervisor. I regretted ever being an account holder with NM. What happened to an invoice accompanied with your merchandise stating 30 DAYS RETURN POLICY? The rep I spoke with was reading a script and repenting the same over and over. I am disappointed with NM and I wouldn't be surprised if the store is going out of business. Oh well, I am stuck with merchandise that is useless 🙃 A hard lesson learned 😅

I have been a loyal customer to Neiman Marcus for over 20 years. I will NEVER PURCHASE AGAIN FROM NEIMAN MARCUS. FIRST, I ordered two luxury pins/brooches for my Mom and my Aunt. These were to be Easter gifts. These were both purchased on 3/3/25. Second, nowhere in writing on the online purchase did the item say that it would not be shipped until 3/31/2025. Third, the first luxury item from Neiman arrived in a trash looking box, no tissue, no item box….Just like an item from a cheap amazon purchase. Now…we all know Neiman means, care of goods and presentation…Well not anymore. The customer care is indicative of the trash shipping/prep.

I ordered a Strathberry mini tote in grained calf skin, as that’s the only option on the Neiman Marcus website. My order came today and they sent the bag in lizard. It looks used and gross. The lizard skin texture of the bag has strange marks and lines in the leather, the hardware is scratched. This “lizard tote” isn’t even sold on their website, but other websites sell it for cheaper than I had paid for - because this is not the bag I ordered. When I contacted customer service, they told me my only option was to return it for a refund and then repurchase the item - however they can not guarantee that the correct item will be sent next time either. This isn’t a shirt or candy. This is a luxury leather good. Why can’t they guarantee I will receive what I already paid for?

I am a decades-long customer of Neiman Marcus and have just decided never to again purchase from them online. They now use CapitalOne as their credit card financing partner and if you have to return something via mail the process is convoluted with hidden fees. I called to make sure I was doing everything properly and spent over an hour being transferred between NM and CapitalOne customer service. I was told by CapitalOne that even though I had already started the return process through the mail, I would need to pay the minimum on my credit card for the purchase. And, it would take up to two weeks or more for the return to be processed at which point I would have to call back (spend another hour on the phone) and request a refund check be mailed to me (which would take at least another ten days).

Jill was the kindest and funniest salesperson at Neiman's. She had me laughing all the way out the door!!!! 5☆☆☆☆☆ are not enough!!! Love your presence and our conversations on the escalator. Felt safe and ❤️.

Purchased a dress. Arrived late. Shipped back return. They claim tag was missing. Box was opened to put in return lable. Never refunded me my money. Claims they shipped it back. Never recieved. Spoke to Customer service rep and it was all spit back like it was read off a sheet. Requested a supervisor and repeated same read off. They put me to collection... ruined my credit... stay away!!!! They have worst customer service and scam you with refunds!!!!

I am writing to express my profound disappointment with Neiman Marcus's customer service regarding a dress ordered for a special event. From January 27th, I experienced multiple disconnections—three times, to be exact—when attempting to inquire about my order. I was met with a dismissive attitude. Throughout this ordeal, no one demonstrated empathy or provided a reasonable explanation or process for investigating my missing package; the concept of an investigation was only mentioned in today's conversation. This experience has left me utterly disgusted, relegating Neiman Marcus to an unreliable category for services they were once celebrated for. I demand an immediate refund, processed with the same urgency with which the funds were taken from my credit card. How will Neiman Marcus intend to address this issue to provide a satisfactory resolution?

I had a suit Zegna, milano. The pants was looking old and I wanna purchase a new one. But they told me that I can not buy separately. So, I had to purchased a suit from Neiman Marcus internet site. Suit came to the store. They let me know and made alterations. When it’s ready they called me. When I went to the home I was surprised because that was not same style and not same for the older one.

Terrible customer service. Ordered items from them never received items. Customer service agreed that I never received items then said I had to file a claim which takes a week. Then have to wait on an investigation to decide if they are gonna refund me my money back for an item that you telling me you see I never received.

Dear Nokwanda and Neiman Marcus Management Team, I am writing to address a matter of great concern regarding an order I recently received. I believe the handling of this situation has been both unprofessional and unethical, and I am requesting an immediate refund for the incorrect shipment. First, the boots I received were mismatched—an error that should never have occurred. Second, my payment was processed instantly at the time of purchase, yet I am now being told that it will take 10-14 days to process my refund after returning the boots. This delay is unacceptable, especially given that the boots will arrive back at your facility on Monday, December 23rd.

I ordered a pair of 390-dollar Loewe sunglasses, they sent me the wrong item perfume. I called them, upset and asked for a refund. They sent me a return label and I had to pay 6 additional dollars for their mistake. I sent the item back, they have had the package for over two weeks and they still have not sent me my money or an email saying they would. I have called the customer service over 30 times. This is horrible, not only did they send the wrong item but now I’m having issues getting my money back. The worst experience I have ever had with a company in my life. I even had to buy the sunglasses from Saks without having a refund spending extra money.

I bought a Dior blush online and I went to the store to return. When I went to Dior stand, the male agent without even opening the box said I can not return because it is used. I didn’t even use the blush, it was dry and I couldn’t smear any color from its top surface. When I challenged him to let me speak to the manager, his manager didn’t address the issue and said, "We don’t take anything used." What is the return policy? If you are not satisfied with any merchandise you are free to return it back. I didn’t even use the item. The manager was rude and did ask to call the online to see if they agree to return or it!

I bought a beautiful $300 + tie for my husband for Christmas, I received it within the time frame; however, the packaging was deplorable. It was wrapped in tissue paper and thrown in a plastic bag like a salami sandwich, very disgusting and to add insult to injury, it was put in a flat trashy tiny brown paper bag. I was totally appalled by such a high end store would do such packaging. This is unexcitable, shame on you! I really hope this store goes bankrupt. I will never be shopping here again..

I purchased a 700.00 Lagos bracelet from their website to pick up at the King of Prussia Mall. It was curbside pick up so after I received the package I went to a parking space. I opened the package and the bracelet was tarnished and scratched. You can see it looked like a used return. I had to go in to the store and the sales person immediately took one look at it and said this never should have been sent out but it's from the warehouse not the actual store so we have no control. They didn't have any others in that style so I had to return it. I was very upset. How can a store not look over the merchandise before sending it out. I'll never buy online from Neiman Marcus.

I returned a pair of unworn boots to the website. Never worn (other than when I tried them on). No refund - instead the boots were sent back to me with a note stating that the boots have been worn. They were not. They claimed the sole was damaged. They were not. I called and spoke to a customer service representative and although she tried to help, the team would not believe me. Truly poor customer service. Truly poor. I’ve purchased designer bags and shoes from this site - never again.

If I could give zero stars I would. It's the worst store ever in the world. I bought stuff and needed to ship it back and there was a hefty return fee. Nordstrom is much better. I don't plan on shopping here ever again. I've had to ship things to the UK before and that only costs 7 dollars but shipping things back to the US with this store costs 13 dollars? That's insane.

Attempted to return a birthday gift from my mother that was too small. Was refused a return onto a gift card and a cash refund was out of the question. The manager and supervisor acted in a very superior way treating me quite badly. In the end had to return the item to my mother's card so I received nothing for my birthday. After driving 3.5 hours, I found I was quite unwelcome. I will never shop there again. I do not recommend purchasing anything due to their non existent return policy.

If I could leave no stars I would. Between Neiman Marcus and the brand MZ Wallace I will never ever buy from Neiman's again. Bought a bag from MZ Wallace and in less than 2 months the bag is falling apart. MZ Wallace will not touch it because I bought it from a 3rd party seller and Neiman's only has a warranty for 30 days. I can return to Neiman's for them to look at bag. Not guarantee that they can fix and it takes about 4 to 6 weeks. This seems so unfair for a bag that was over $300. My suggestion do not buy from either vendor, ever!!! Should have bought from Nordstrom's!!

I am looking to sue this company for emotional distress I have placed over 10 orders ALL CANCELED!!!! I had an important meeting to attend once they claim that the order was canceled due to billing issues which was not true I contact Capital One and they assure me that everything came through correct that they don't know why they canceled it. I placed another order. That canceled it out again and said billing issue. Which was not true because I then again call my bank and this was not true. They cancel again for out of order items.

Purchased a pair of Fendi slides from Neiman Marcus KOP. The slides turned colors and are defective. The item was returned to the store prior to 30 days. The slides cost $1,190 and require a full refund. the store is giving a hard time with the refund. Bottom line, do not shop at Neiman Marcus KOP!!!

The tags on the items at the home department do not match the items. I went to purchase a gift yesterday (in person) and they were trying to overcharge me. The tag on the item I was purchasing was not the correct tag. I literally had to open the website and give them the item number to prove to them and I was correct! Didn’t even get an apology. I can only imagine what would have happened if I ended up paying the incorrect amount. The person I gifted the item to would have never been able to return or exchange it because they would have accused us of changing the tags! This is the second time I’ve encountered a similar issue and I must say it’s completely unacceptable! How can employees be so negligent. Be mindful of what you’re purchasing and make sure you’re paying the correct amount.

My husband ordered brand name crossbody bag for my birthday. We received in gee days a beautiful bag for more than $2000 WITHOUT any certificate or card!! I called to store right away. They said I have to bring the item back and make a return. My birthday was spoiled. Never buy anything expensive from this store!!

I purchased an item. After two weeks of going back and forth, they canceled my order. They said they had an issue with shipping. Apparently, while this was going on, the item became unavailable. Do not buy from this one-star-rated company.

Did not trust Neiman Marcus. I purchased Jude Frances Huggie earning online. I was sent Sydney Evan earrings which are smaller. I returned the earrings as the wrong ones were sent to me. Neiman Marcus returned my return accusing me of "switching" the earrings. After two months of emails, phone calls and filing a dispute with my NM credit card, Neiman Marcus will not take back their earrings as they are accusing me of theft. I am accusing them of "bait and switch."

My order is **. Stella MacCartney 80 mm Sneakelyse Alter Sporty. My wife had them for one week and the thong portion popped. They were worn once. I was told to return them which I did. They were received by NM on 7/18. I am still awaiting a refund. I was told by a Custy rep that they were reaching out to the vendor inquiring concerning a defect.

I was charged twice for an item that was over $1000 a week later after my first purchase. I’ve contacted the bank to submit a complaint. And also Neiman Marcus their reply was if I am already with the bank on the phone they should fixed it. I am speechless how unprofessional and why try steal people's money thinking they will not notice??? Now it’s waste of my time signing papers for the bank saying I never authorized the other charge… Stay away from this store!!! Try not to purchase online if you have to go in store!!!

I like shopping at the storefront, however Shopping online at NM is a disaster waiting to happen. NM shipment is a fool, And always will be a fool! Folks, If you want to shop at NM I highly recommend you going to the storefront Or you would never get your package ever unless go for the Most expensive shipping, which is one day air maybe… If you go, any cheaper like ground, you would never get your package. Neiman Marcus do not compensate for anything for your inconvenience at All; all you get is a bunch of apologies. We are not kids. I am a grown individual, Save the apologies for your children! I am inconvenienced, show me some respect by giving me some type of voucher act like you care. Then maybe no one would leave a horrible review on your foolish Gluteus maximus!

I ordered a baby blanket for my daughter as a gift. They sent her a wrong blanket. I contacted them about it. They said I can return it (no exchange), but the inconvenience of it all... asking my daughter (who is very pregnant) to get a box, go to the post office and return the item. I guess her time and effort for this company is free. Why can’t you send the correct item or refund me for OUR EFFORTS!

I bought 3 of your expensive cashmere sweaters that never stops pilling. Now I know why you push the combs. I spend 20 minutes combing them out every time I want to wear them and by the end of the night they need to be combed out again. It's embarrassing wearing these sweaters and I have had these less than a year. The sweaters are on their way to Goodwill. If I had known they were made in I would have never have purchase them from sub quality supplier. You paid for cheap labor and sell at a high price. They say you get what you paid for which in this case I did not. Never again.