Neiman Marcus Reviews

Opened a credit account with NM couple of day ago and purchased a designer bag for my daughter using the credit card. The order status has been in process for couple of days with no further updates. Finally decided to cancel the order earlier today since it's taking longer than expected for the bag to be shipped out. My wife received a phone call listed as "unknown number" not long after I canceled the order and was told to tell me that my NM credit account was closed today, and that the card can never be used again. The person on the phone had a horrible attitude and provided no explanation whatsoever, he made sound like everyone is so desperate to get an NM card, WTH?! Tried to contact customer service for an explanation but received no updates. I'm actually glad that I canceled the orders now that I've read so many bad reviews. Will never shop there again.

The online customer service by Neiman Marcus is terrible. I've been trying to get a return authorization for two items for almost 2 months now. Even after assurances from a Customer Service rep this would occur, they send an incomplete authorization. I cannot seem to get anyone's attention here. And, no one at NM seems to care. DO NOT SHOP HERE.

Customer service is HORRIBLE! It is unbelievable that the high end retail store could have such rude and obnoxious customer service. I called today with the routine question, the person who answered the phone provided vague explanation, and when I asked her to be more specific she got really rude. Later I decided to talk to the customer service supervisor, who appeared to be not interested at all. I asked her the name of the person I spoke with before and she refused to give it to me, even though all conversations are recorded (according to the company policy). The entire dialog with this supervisor (her name is Mala) was useless, waste of my time, and just added up to the previous insult, because she was simply lying to me that she cannot retrieve the name of rude operator.

Do not ever shop here, hands down WORST customer service. I was returning a dress that was never worn, tags attached but was over the 60 day return policy which I was never told about. Pat ** the store manager was extremely rude and curt. Escalated to corporate and spoke with Mr. ** and was basically told too bad, Mr. ** basically told me they stand behind their poor customer service. Nordstrom and Bloomingdales for me for life! I will never Ever out of principle patronize a store that has such a low level of customer service. Absolutely despicable!

I found a great pair of sneakers on the website but was hesitant as I've never seen this color wave in stores before. So I called customer service to confirm before placing the order. When the shoes arrived they are nothing like the color displayed on the website, the shoe I order is ALL pink - the shoe I received is Pink and Black. so I call back to start the return process. I'm told it will take 6 weeks to get my money back on my credit card. I checked the website 2 weeks later and the wrong shoe is still displayed. I'm still waiting for my money back, even though they already have their shoes back.... Terrible customer service. I would NEVER shop here again.

So I was looking for wedding dress for myself. I found the dress I wanted online and bought it. Got my confirmation emails, everything. The day of the delivery the dress didn't show up. Two days later I gave them a call to find out they don't have the dress in stock and they won't have it anymore. So I started looking again and ordered another dress. After waiting a month-and-a-half for it with delays I finally got it just to find out that it was the wrong dress. Other than a gown they sent me a short dress. The problem is they messed up my order twice and when you call I feel like no one cares. It's not like I was buying $100 dress I was spending $1,000 on one. If I was the designer I would really reconsider working with Neiman Marcus. The designer was La Petite Robe Chiara Boni.

I purchased a Saint Laurent bag online on a Wednesday in the requested time to have 1 day shipping. Used the NM chat feature later that afternoon to confirm if it had indeed shipped. After my card had been ran I was notified via NM chat that the bag was out of stock and they were sending a different color. (Ummm thanks for the heads up.) In wanting the bag I settled for the 2nd choice in which she informed me it may ship tomorrow Thursday. Fast forward to Thursday still no email it has shipped so I call NM. I was on hold for 30 minutes! Once the service rep answered I was informed it had not shipped and the store location has 24-48 hours to confirm. Your shipping selection does not mean it will ship in that time frame. So now I have the "possibility" of getting it on Monday. I have never experience such poor customer service from a retailer that claims to be high end. Your reputation remains true.

I got a letter from Neiman Marcus that they are offering 6 or 12 months waived interest charges/equal Monthly payments. Credit Plan terms: No interest charges on the promotional item(s) for the specified plan duration. Beginning after the specified plan duration, the rate attributable to the promotional item(s) will be the rate described above. April 2017, I purchased a Louis Vuitton item so I can avail the financing plan. Here comes my Neiman Marcus statement, showing that I was not qualified for financing plan. I called the customer service. Now, I found out, in order to avail the promotion, you have to purchase minimum of $5,000.

I bought a belt of Salvatore Ferragamo. Was at good price but they never sent me the belt. Wait nearly a month. Call the service to the client and also send emails and they said that the seller does not respond! Not understand that seller? And at the end they canceled my order and told me to take 20% off, hello always are at 30-40 and 50% do not need 20%.

The Neiman Marcus website is extremely poor and has shoddy customer service. I tried to purchase an item of clothing, went all the way through the checkout, entered my billing info, and finalized the purchase. Instead of an order confirmation screen it took me back to my empty cart. I assumed the order went through and waiting a couple days for a confirmation email or a PayPal receipt. I received none. The purchase was time sensitive as I needed the item for a wedding so I emailed customer service through the process on their site about 3 days after I tried to purchase the item. Received no reply. Emailed twice more a few days later and never heard back. When I tried to find that same item again on the site, I discovered that it had been removed completely. I never did hear back from customer service and had to purchase the item from another store with express shipping. 0/10 would not recommend.

I had the same experience as a good majority of the other reviewers. This company does NOT ship its items when it's supposed to! Even if you have Shop Runner 2 Day Shipping... Good luck! The online customer service is HORRIBLE. They will promise to make everything right, but nothing will get done! The only way that I got my problem resolved was to make MULTIPLE posts on their Facebook page. It took 3 tries for them to FINALLY get my Kendra Scott necklace shipped. One necklace! Too bad... I was going to start buying more from this company since I don't have to pay sales tax online (since there's no physical store where I live) and they have a lot of "gift card promotions", and also good deals on Ebates.

On 02/28/17 I purchased a red MCM belt online that said it would arrive in 3 business days. I received a confirmation of my order in my emails and that was that. 3 days later no shipping email was received or any communication from them. I called the customer service line and spoke with a representative who told me my order was on hold for some reason, possibly because I am a first time customer. What?! It seems that they would want to make their first time customer happy and get the item out asap. I told her I was planning on wearing the belt on Saturday to a photo shoot and would like to receive the belt by Friday. She told me that she would upgrade my shipping free of charge and the belt will be delivered the next day. Well the next day came and I still didn't receive any shipping email or my belt!!!

I bought a Burberry jacket online that qualified for a promotion gift card, jacket delivered was defective. I went to Neiman Marcus store at Paramus, NJ and did an even exchange. The store and online Neiman Marcus gave me the runaround regarding promotional gift card - store said to talk to online and vice-versa. After numerous attempts nothing was resolved, most horrible customer service where nobody wants to help. Sending defective merchandise and then harassing customer. I would never go back to purchase anything from Neiman Marcus.

On 2/19 I attempted to order a shirt and a necklace from NeimanMarcus.com. Upon finalizing the order, I learned the necklace was out of stock. I received a confirmation email that the shirt would be delivered without the necklace and I was emailed a receipt for the price of the shirt only. Today, on 2/20 I learned that my bank account was charged for the price of the shirt and the SOLD OUT necklace. I immediately contacted the number on my confirmation email and was told there was not a mistake by Neiman and that it was my bank's fault. I was to call them if I wanted a refund. Then she hung up on me.

I ordered a pair of Buscemi sneakers expecting a delivery of next day. I followed their guidelines when it comes to receiving an item on time when selecting shipping options. I ordered my item around noon eastern standard time which the site requests for items to be ordered before noon central time for overnight delivery. I checked my email. No confirmation that item has been shipped that same day. Even the following day, still reflecting it is processing.

I placed an order on 1/23/17, and paid for 2-day shipping for the order, since I was leaving for vacation and wanted to bring the items along on 1/27/17. I get confirmation of the order on 1/23/17, and 2 days later on 1/27/17, I can get an email with tracking information for my order placed, saying that it will arrive 1/27 by end of day. Since I'm leaving on 1/27 on a flight at 6 am, I call customer service to explain that this not only doesn't work for me, but to remind them that I paid for 2-day shipping on my order placed 2 days ago, and that 2-day processing time is unacceptable. They tell me the 2 items are shipping from different stores and not the warehouse, so they have no control over that, so I ask what can be done. She said she would call the store to have the 1 item overnighted for me, to help me out since it was their error.

My message to make Givenchy aware. Neiman Marcus is selling your handbags and employees are stealing dust bags and tags. I purchased a $2 400 handbag from Neiman Marcus and it was delivered with a fake polyester dust bag missing any Givenchy branding. I think their shipping department is stealing these items to sell fakes elsewhere. Neiman Marcus service department apparently cannot make this right.

I did a 'Live-Chat' and experienced the slowest and most unprofessional and incompetent service I have ever experienced in my history of online purchasing. By the time I was ready to purchase, the item I had wanted had disappeared! Yes, sold to someone else! That's how long it took for me to get assistance from the online department. The lady I conversed with, didn't seem to care. I expressed my disappointment with her sloth like responses but this didn't seem to phase her.

Considering other department stores sell more goods and probably have more items for sale puts Neiman Marcus to shame. How is it I made an online order with my item in stock last Wednesday 1/11/16 and still my item is in process today and it's Monday 1/16/16. I mean really what is the hold up? I can't complain with their products because that's the only area giving them 2 stars but their customer service and especially shipping is slow compared to an international shipment from a store overseas. This is super disappointing because other stores are shipping your items no more than 2 business days later not more than 5 days later, and in my case it be even longer.

I purchased several items totaling over $500.00 in mid December in the Orlando store. All of the items were significantly reduced in early January. I requested a price adjustment on one of the items because it was a difference of over $100.00. The dress was never worn, the department manager (Yajaira **) informed me that there was nothing she could do, she even abruptly hung up the phone without offering an alternative solution. This dress is online for a reduced rate and should be honored for that price.

Neiman Marcus credit card holder and placed an phone order for an online item for my sisters birthday. Everything seemed fine. I was checking on the order and it said "in process". I even told my sister I had something coming in the mail for her, as a secret surprise. She was so excited. A few days past and never received an item, so I went online to check the order status and it changed to "cancelled". I think to myself, how is that possible?

I don't understand how this company is still in business. I purchased a bag in October. I only worn the bag 3 times and after wearing it, it started flopping and losing its character. I had purchased the same bag in different color from Nordstrom. I have the bag still no issues. I called and told them my concern and they told me to bring it to store. I went to Bal Harbour in Miami and they have the worst managers and workers there. So rude and they have no idea what is going on. I showed them what is going on they simply ignored and cut me short saying they can't do anything. I have the receipt and nowhere in the receipt it says anything about return policy or that you can't return an item if you have used it. I decided to call corporate and left them a voicemail but nobody called me back.

I ordered a paid of shoes 11/25. I was told they'd ship by 12/3 and they didn't. I was then told by a rep they would overnight have them to me by 12/6. They didn't. Then I was told on 12/8 they would overnight and have them to me by 12/12 at the latest. I have yet to receive any tracking or shipping info as promised. Then when I contacted customer service via chat tonight they said that the order was cancelled in error. They would remove 10% and overnight the product. The chat timed out so I had to reach out to a different rep who told me the previous rep Natalie didn't input the order overnight or give 10% off and that I need to just replace a new order for a different product. I then called Customer Service. After waiting on hold 15 minutes for someoone the rep said her computer wasn't working and to call back in the morning. They're an absolute scam with horrible work from home customer service employees.

I ordered a dress on November 24, 2016 at discounted price of $1,587.00 (original price was approximately $2,000) by calling Neiman Marcus' customer service. Since this is an expensive item and I wanted to be sure it fit, I specifically requested and ordered a UK size 8. The customer representative confirmed my order of a UK size 8 and NOT a US size 8 would be shipped to me.

Shipping sucks. I called customer service several times and only got connected twice. The other times the call hung up on me. (I was on a landline, so it wasn't my fault). One time that I got through, they told me it would arrive the day that I called, although tracking showed me an estimate of 3 days prior. It didn't arrive. I called later that day and they told me it could arrive anywhere from 3-5 days. I understand that this is a discount website, but it is still Neiman Marcus. I haven't ever had this sort of problems with delivery from non-brand sites. Plus, it is a hefty sum of money in that box that I don't usually spend on clothing. I could have bought a couple of new Phones for the price of my undelivered sweaters.

Then claim to put on card no longer exists. Over $$ thousand dollars Jimmy Choo shoes 3 pairs. Then when you try to order sometimes you get your order sometimes you don't. They cancel at their discretion and not to give you your money when you have to pay before you get an order. How many times? I can't tell you too many. They will add it to a charge card and take it off the same day.

I was appalled by the way they handled things at Neiman Marcus in Boston (handbag section). My husband had purchased a Balenciaga bag (metallic edge city bag in red - Store Inquiries: #1647795) from Neiman Marcus in Natick, MA, but upon seeing the item, I noticed the tips of the tassels on the zipper were rather worn and there was a slight oily mark. So, I went to the location at Copley Square yesterday (9/8) to exchange it with another one since the online information stated that this item was in stock at this location.

I'm shocked at how bad the customer service is. Is this a high-end store? They kept getting my order wrong. I ordered a cute watch in rose gold 3 times and was sent the wrong color every time. Before I ordered for the 3rd time I was assured by NM that they would put in a request (on top of my order) that the distributor please send the right color and that still didn't work. Each time I emailed them that the order was wrong I got the stock response "we are sorry blah blah blah". Yeah I'm so convinced... So now I must arrange for a 3rd return and I'm still waiting on my 1st refund to actually show up in my account... In all of my online shopping years and experience, I'm shocked to say Neiman Marcus is the worst. They really just don't care about their customers, it's very strange. Will never shop with them again, it's not worth the hassle.

I was trying to buy a very expensive piece of jewelry and needed a custom size. I emailed them using their website and customer service contact prompts. Three weeks later, I still haven't received a straight answer or the assistance I needed. I'm a long time customer so they have no excuses about not knowing how to contact me. They really seemed not to care at all and, at least one time, they didn't even read my email. Disappointing for a store that prides themselves on customer service. They lost my purchase to another store who gave me excellent customer service, in a timely manner.

In 1988 I purchased a 'Burmese ruby' ring from The Precious Jewels Salon at the Bal Harbour Florida Neiman Marcus store, for $195,000. The invoice says: "One Natural Burma Ruby and Diamond Ring set in Palladium..." Now, after 28 years, my wife and I no longer wish to use this ring and have taken it to some famous gem dealers, as well as Christie's in Manhattan to sell it. They, of course, required we get certification of authenticity, so we went to all the best-known who do this, including Gubelin, GIA and AGL, NONE of whom would agree that this ruby is from Burma, which basically reduces the value to somewhere around $35,000!!! And that after the value of Burma Rubies has risen astronomically since 1988. At least you would think I could recover what I paid. So far, NM has shown no interest or sympathy. Simple moral, don't buy things from NM just because they are haughty and have great locations. They are as eager to cheat as any back street hustler.

In the past year this company has tried to either give me and my family gift cards and also not accept returns. Do not use their in-store credit card as Capital One service is a failure. Challenge your purchases with Visa or your card company. You have the legal right to do so or they will steal from you. This retailer has horrible service and its store in Atlanta is as dead as you can get. They need to get it together but seem to think they are above you when this is so not the case. Stick with honorable merchants instead.

The customer service at this Store is horrible and the right hand doesn't know what the left is doing. I recently purchased a $550 dollar dress which was shipped to my home. I opened the package to find out that the dress looked like it had been worn -so I went to the store to return it and let them know of the situation. The manager refused to take the dress back on the grounds that it looked like it had been worn. I tried explaining to her that this is how I received the merchandise!!! She refused to take it back and now I AM STUCK WITH A $550 dollar dress that was worn by someone else and all because Neiman Marcus was incompetent enough to send me a used dress in the first place and ignorant enough to assume that it's not their fault!!! I have been a client for 10years and this is how they treat their loyal clients!!!

I spent more than $13,000 dollar last month on NM website and store for purchasing bag, clothing, shoes and cosmetic products. I made 3 online purchases. The first purchase the package is less one Louboutin Satin Lip color $90; I called to customer service. The lady told me that they would send out one to me right away; Two weeks later, I did not receive it. So I call to NM again; they told me that I had to pick up at the store in Garden city location because they were unable to reach me, so the product is still staying there.

Rude customer service in the chat room, only trying to respond with boilerplate answers that do not answer the question. Had over $500 in returns which I opted to eat the $9.95 fee so the credit could go back on my Neiman's card. They sent me a gift card instead like I need a $500+ gift card that I can lose. If anything it should've been an online credit. They're obviously hoping I'll forget and never use it like most of the gift cards sold every year.

I basically have the exact same story as most on this website. I ordered a pair of Tory Burch shoes, which were set to be delivered 14 days from the time I ordered them (like they're handmade in a remote village in the middle of the Pacific or something...whatever). One day prior to the expected delivery date, I decided to contact their online custom service and ask about the status. They informed me that the shoes were on backorder and they wouldn't be available for another two weeks. I asked her if that's a common practice at Neiman Marcus, "to accept an order for something that you don't have in your possession." Her response was "We cannot guarantee any order." My jaw dropped... Maybe their marketing department could work on rebranding their motto "Neiman Marcus...where no order is ever guaranteed." Nordstrom here I come. :)

That 's what I wrote to them. Maybe a lots of grammar mistake but I just wanted them to know how angry I was and they showed me they don't care at all. Consumer are not idiot. Who will spend money to buy a dime worth service? I rather spend 6 dollars to buy the cheapest sandal on Amazon but not 600 from this ** company. The worthiest service I never ever got. "Hi. My name is **. But this message is not gonna be about the order. Is there a consumer complaints section in your guys company? I used to shopped here but it’s long time ago and I remember the employee's attitude were much better back then. I placed this order on May 6 using my cousin's credit card. So the shipping add and the billing add were not the same. And the confirm email said I will got it by 12.

So I've heard horror stories about this company sending people used/return items like it was a new item. I decided to take my chances and bought a Alexander Wang Rocco since they had the 200 dollars off 600 or more. I paid for 2 day shipping and was looking forward to getting the purse. Finally the day came and I got a box at my door step.

I never write reviews, but my experience with Neiman Marcus has been the worst shopping experience I've ever had. First, they lose my package in the mail, and then when I asked customer service to file a loss claim and replace my item, they didn't actually do it until I contacted them again about it. Then, they still took my complaint down wrong - I asked for a replacement specifically, and the customer service rep said she noted it. I didn't receive a replacement though, and instead got a reimbursement.

After got bad experiences in saksfifthavenue.com, neimanmarcus.com then be my new shopping target after promoted by Borderfree advertisement 2 weeks ago. As a newcomer, I would get extra 10% less for the first purchase and free shipment if spent over US$175. So I picked 1 pair of Frye Ladies' boots (cost me less than $175) and 1 pair of Prada Men's boots (about $320) with total amount over $490. When I pressed the checkout button, got informed that 1 was in stock, another 1 was in store that may caused some delay. So I finished the step of payment and pressed the last button. A shocking result happened...only the pair of ladies' boot got appeared in the bill. Missing of the Men's boots. I had to pay nearly $50 for the shipping because of the amount not over US$175.

So, I spent like 800$ in my January shopping, and I saw ad that said I will be rewarded 150$ gift card for my shopping within 8 weeks sent my email. I was going to spend maybe $300 that day, but the campaign got me excited to spend 800 as I saw rewarding experience to get gift card, on items that were overpriced anyway - sale items are not included in these campaigns. I was excited that Neiman Marcus has some kind of rewards. However they sent few email campaigns announcing that my gift card will be distributed on March 22.

In speaking to my wife there is a pattern with Neiman Marcus. I just bought her a purse and she was very excited. Two days later I don't get a tracking number; so I decided to call - as it's an expensive item. To my unpleasant surprise I'm told by a very nice young lady in customer service that the order was "under review". Seriously? A review for an order??? They had already put a temporary 'hold' on the funds at my bank and I received a CONFIRMATION of the order. This leads one to believe that it's in stock and will soon be on its way, right? Uhhhh... no. Not with Neiman Marcus. I'm surprised - no... shocked is a better term - that they don't have any inventory control. To say that my wife was disappointed is an understatement. To say that I'm upset is also an understatement. Now I'm going to have to hear her ** for the next several days. Thanks a lot NM.

I ordered a handbag with 2000 dollars and used one day shipping. It showed in stock. And when I check the status next day by phone, the representative is not friendly and said she don't know anything about and can do nothing about the order. Said they don't guarantee anything. Then I chat online and same thing happened. Then the third day I checked it again and was told it was cancelled due to information not match. My credit card invalid and all the information is correct. What is the hell. I will never shop again from there.

I received the shoes I ordered online and the box was ripped. I opened the box and the right foot was so stretched out that you could see the difference. So dirty inside that made me sick. These are $600 shoes! Called the customer service the next morning and that was even more disappointing!!! All she said to me was I DON'T KNOW. Very very disappointing.

I bought a purse in mid-December online as Neiman Marcus was running a promotion with a 10% rebate in the form of a gift card. When I placed the order, it said right on the order form that I would receive the gift card via e-mail within 8 weeks. About 10 weeks have passed, I did an online chat, and the service rep said there was no promotion and nothing in their system to say that I was due a 10% gift card. They would have to send a "request for review" somewhere else in the company. I was told that this would take another 5-7 business days. I don't really expect any follow-up from them as I did not receive the email follow-up after 8 weeks as they originally promised. It's surprising that such a high-end company would have such horrible service and such a dragged out, tortuous process to get any resolution for the customer.

I have shopped at Neiman's for years and I'm now thoroughly disappointed and shocked by its awful online service. I ordered a birthday gift, two separate items, and paid for overnight delivery so it would arrive on the recipient's birthday. I did not receive an email confirmation and had to call numerous times to find out any information. Finally, a supervisor tried to help. She explained a security issue held up order because billing address and shipping address were different (the address difference would not be uncommon for gift purchases) and she thought it would reach the recipient two days after the birthday. She did remove the overnight charge and the gift wrap charge as well as give me a ten percent discount on the items. However, it is now the day the items were supposed to arrive and still no shipping information from Neiman's.

Sean or Shawn from the credit card department is the worst customer service agent I ever dealt with in my 45 years. He is rude, unprofessional, talks down on people and make them feel like a piece of garbage. When requested to speak with supervisor, said "no" and disconnected the call. Called back and spoke with a supervisor which she was not helpful at all. Like every company they are on top but what's goes up must comes down. I shop at Neiman Marcus for my wife because they have different styles from Nordstrom and Bloomingdale's. I have spent thousands of dollars but after the service I received this week I will not buy from there again. There are other high-end store that value, appreciate and care about their customer.

Worst customer services EVER. I am disabled and they couldn't care less. I was at the Galleria Sunday to enjoy some time with my nieces. We parked by Neiman Marcus. We were heading back to the car at 10 till 6:00. When we reached the door to go in there was this HORRIBLY rude and inconsiderate woman standing at the sliding door from the mall. She was so unbelievably rude to everyone that needed to go through or in Neiman Marcus. She would not let anyone in, even people that just come from the store to pay for parking. She was even pushing people. She was telling everyone to go around. When I told her that I was disabled and needed to go through to get to my car. She said she didn't care and I had to go around. My niece told her that I was disabled and it was hard for me to walk. She again said just go around. When I asked to talk to the manager, she said "I'm the manager", and I just needed to go around.

I ordered a Christian Louboutin, So Kate Pump, Nude that cost me $729.00 with tax include. My shoes was delivered yesterday afternoon and I'm beyond disappointed. The box has rubber band to hold and keep its shape. The shoes appears worn out and no dusty bag. I Feel like I just wasted my time and money. Will never buy anything from this store again.

I had ordered a Givenchy dress only to receive a skirt I did not order which was very disappointing because the dress I ordered was no longer available. I had to explain myself over again several times to various customer service to rectify the problem to be told I would received a refund. It has been 3 weeks, still no refund. Very frustrating as I explained that I need the refund confirmation to provide to Canadian government for refund on duties & taxes. This experience has been time consuming, frustrating & costly. Out of funds of $900 for not receiving an ordered item.

I ordered a $270 coat from Neiman Marcus from their website. ORDER **. The site indicated it would arrive by December 22nd. After ordering the coat, I got a confirmation on the order the next day. However, 5 days later, I still had not heard any updates, so I called to check on the order. Customer Service indicated the delivery was still on track for Dec. 22nd delivery. Dec. 22nd came and went. I called CS to check on status. They said the order would not get delivered until Dec. 30th (20 days after the order was placed). They said they were having a problem finding the item! I got heated as you can imagine. Spoke with a CS supervisor and they said they would overnight the item from a store in PA that evening. Well, it is the end of next day now and the item still has not shown up!! Neiman Marcus is worst online shopping experience I have ever had!

First time I ordered from Neiman Marcus online was for a birthday gift $300. I placed my order for in store pickup. Received an order number that said I can pick up same day wait for the notification. After hours no email came so I called in and they told me they could not verify my billing address even though it was up to date. So I spoke to the credit card security department and they explained they had to verify info with my bank. That's fine but why didn't I get a call to let me know? Of course, they apologized. The order was delayed. I didn't get the gift in time for the person's birthday. I called in complained they offered a $32 credit. I said I would never shop here again so I did today.

They didn't willing issued gift card $300 within 8 weeks through email since my order $1000 on 10/11/2015. I chatted over 10 times with them asking which date issue through my email.The answer said "keep waiting". Last time 12/10/2015, I chatted them said that it was over 8 weeks. Then, the operating finally gave me gift card number and pin. I asked that why I didn't receive. They said it have send already and checked your spam folder. My conclusion don't trust them anymore from their promotion.

I had ordered a Chloe handbag online and received a confirmatory email. I have fraud protection on my credit card account and approved the purchase. I didn't hear anything for a week and I called customer service. I was told my order had been cancelled and I had not received a phone call or email or correspondence of any kind. I re-ordered with the individual and waited again. I again approved it with my credit card company and had to call after a week again. My order had again been cancelled with no correspondence. I tried yet again with another individual and same story. I called customer service today and the customer service person couldn't care less that I had been calling their company for the past month and had ordered the same merchandise three times. That was my cue to give up trying and I will never buy anything from here ever again.

The On-Line store offered a Sale on a pair of shoes of $100.00 off. I purchased a pair of booties on the same order that did not have a sale offer. The invoice printed averaging the $100 between the shoes and booties. I did not like the booties so I went to Customer Service to return the boots and to point out that the $100 had been averaged not applied to the shoes. The customer service lady called and could not get them to take the $100 off the shoes. The end result is that I am returning both the shoes and the booties today for a $1,200 refund. The website and store promote Free shipping and Free returns. I was dismayed to see they charge $9.95 for returns after 2 weeks if shipped.

I signed up and gave my email address over 3 days ago for a 10% on your first purchase promotion for joining their newsletter which was on the website. Still not receiving an email on the 10% off, I did received an email, "An apology from our CEO, and a gift for you". This was a one day $50 off of $200 purchase because of website problems during the days following Thanksgiving.

Black Friday sales going on the last couple of days and I thought I should have plenty of credit to purchase what I wanted. I pulled up my account on the website and in red bold letters it said my account was closed??? I have never missed a payment!

I was happy to find this website in order to deliver gifts to my daughter studying in US while we are living in France. So I order, I pay with my visa card, Neiman send me a confirmation, the money (>1500 $) is debited to my account and 2 days after they explain to me that there's an issue. They need to phone to my french bank to check my billing address before sending anything!!! So no gifts on time for this birthday! And no help from Neiman. It's so disappointing. If you're not US Customer, please "go your way"! If you are an american, I hope you should be more Lucky than me.

After having spent thousands of dollars over the past year in merchandise at my local NM store, I tried to exchange a gold chain with receipt that I had for approximately 60 days. I wanted a smaller chain because the previous week I bought an expensive diamond pendant from THEM and thought it would look better on the thinner version of the same chain. I was told no, I would not be allowed to exchange the chain because I had a high return rate and my chain had been worn. I was 'scolded' by the sales girl that my high return rate was not good for the store. I asked if they had looked up how much $ I had spend and she said no and I said that might be important knowledge before they lost a customer.

Last month I purchased a large Chloe Marcie bag from the Neiman Marcus in Short Hills Mall. After carrying it twice, I decided that it was too large and cumbersome to carry so, I would exchange it for the medium size. I took it to the Neiman Marcus in King of Prussia and the sales associate essentially treated me like I'd stolen it, on top of saying that it wasn't in "re-saleable" condition and that they couldn't do the exchange. So now, I'm stuck with a $2300 bag that I can't stand to carry. Their sales associates were very snooty and stuck up, considering I'm was attempting to exchange bags that I'm sure both totaled up to more than their paychecks. Never, ever, EVER again will I spend another dollar in this store and I'd advise you to do the same.

I recently placed yet another online order with Neiman Marcus. Unfortunately I had forgotten my password, so I tried to reset it. After 3 hours I gave up and called the online chat service. After another hour I was sent a link to reset my password. All the link did was sent the same link over and over again with the heading 'open to reset your password'. Extremely frustrated I contacted the IT Department who kindly sent me the same faulty link. 6 hrs later I gave up. Today I have just repeated the same Odyssey with IT help desk and online chat. After experiencing such appalling customer service I shall take my business elsewhere. Other online businesses such as mytheresa, net-a-porter, etc offer a far superior customer service. Neiman Marcus's loss!

I purchased a lot of clothes online due to busy hectic mom nurse life. Bought 71$ top, wash as I do after wearing and top cannot be worn as mid shaped even though hand washed. Store won't take back because washed. I have receipt.

My first experience with Neiman Marcus. Attempted to use a gift card online. Card states it can be used online. Received the unhelpful error message "Cannot apply card at this time." Called customer service at NM and after long wait to get a person I asked why the card couldn't be used. After taking down my name, address, phone number, card number, email address, etc., all the associate could tell me is "Sometimes you have to call in to use a gift card." Didn't know for sure if that was true in my case. This is a sizable gift card and I don't want to go through a long wait to reach an associate every time to place an order. Don't need to say anymore as this tells you all you need to know about Neiman Marcus.

I placed an order in August 2015 during their GC card event. I made a purchase over $1,000 which was qualified for $300 GC. When I was checking out, the website said the GC card would arrived in several weeks. After two weeks, I chatted with the online agent. One of the agents asked for my info and order number. Then the agent told me the GC would arrive in eight weeks. So I waited for more than eight weeks in total and still haven't received it.

My husband bought me a bag that was $1200 and within a couple months, approximately 10 times of carrying this bag, the handle ripped. When I later contacted Neiman Marcus online, they told me there was nothing they could do about the bag except review an appraisal by a different company. I am incredibly sad about this. Look, if it was a couple hundred dollars this would be a different deal but it was $1200. I certainly will no longer shop at Neiman Marcus with the treatment I received.

I recently filled out and received a Neiman Marcus credit card through a standard credit card application process when attempting to purchase some items that I was interested in purchasing at the wholesale Neiman Marcus at "The Woodbridge Mall" in NY State. After purchasing a total of $28.00 dollars worth of merchandise, I received a first bill which included a late payment fee of $40 dollars due to a 2 month late fee. Total bill was now $72.00 dollars which was totally insane to begin with because I never received a bill up to this point. This added premium that was added to these monthly bills that I hadn't received ever until this bill finally showed up was the craziest thing that I have ever had the displeasure of experiencing.

I purchased an Alessandra Duvet cover directly from Sweet Dreams company which is located in Texas. I reviewed the picture that was in their website and placed an order based on the colors in that picture. To my surprise once I received it, the colors were completely different from the picture they had in their website. I contacted their customer service and discussed the problem with them. According to the manufacturer of this line of Duvet covers "Sweet Dreams", Neiman Marcus is providing them with the photos of their products and that the difference in the shade and color is due to lighting.

My wife and I have been shopping at the Neiman Marcus in Tysons Corner Virginia for years. In fact, our annual spending has been quite large. Recently, around 2013 (about the time NM was acquired by a private equity firm) returning items has become a struggle. In fact, the store manager has informed us that they will no longer accept returns from us (although our return rate - from a monetary perspective - has been less than 10%). When we asked for the return policy, they informed us that their policy is flexible and at their discretion. We called the corporate manager and he basically told us that NM no longer needed our business.

I find NM a pain in the butt! Recently I opened a CC which I use for La Mer purchases. I like to pay it in full every few days. On their website, they did not show the balance for a newly opened card. It had to cycle once (I guess). I tried to get my balance thru customer service, they would not give it to me... $1100+/-. They are overly sensitive to unsecured lines. It became such a pain that I closed the card. Now I'm trying to unsubscribe for all their subsidies. Everyday I get at least 4-8 solicitations from them. I have complained to their customer service and asked that the e's stop, but sure enough they keep them coming. Keep in mind if you like NM today, they're going to own you for forever.

I ordered a Tory Burch sandals that was on sale for $206.00. My shoes was delivered earlier today and I'm beyond disappointed. The box has rubber band to hold and keep its shape. The shoes appears worn out. As if it has been used for years!

On the NM website it clearly states "Sign up for email to enjoy 10% OFF your next neimanmarcus.com purchase. Offer only valid for new email subscribers. Email will be sent within 24 hours." I have never been a NM email subscriber, so I registered. 24 hours pass and no promo code. I chat with customer service and they say the promo code takes up to 48 hours. Okay... Then fix your website because it says 24. I wait another day for 48 hours since I signed up and still no promo code email. I chat with customer service yet again and they have absolutely nothing to offer me except to say that it takes 48 hours. When I explained it had indeed been over 48 hours she said nothing.

My husband ordered a handbag as a gift for me via the Neiman Marcus website. I was not satisfied with the initial item sent to me because the last letter of the logo stamp in the front was half missing so I decided to return the item for an exchange. It took over 3 weeks just to return and receive the new item. The new item was cramped inside a much smaller box than the actual size of the bag. Not to mention, the box was half open, completely mangled by the time it reached my house. The handles were bent sideways so that the bag can "fit" into the box.

I have ordered some items from them for a total of $350.92. I did not like the items, so I returned them with labels attached within a few days for a full refund. On June 23 I got an Email from them stating that they have received my items, and I will get the full refund. Since there was no refund by July 6th, I called them, and was told that they have issued me a gift card. I told them that not only I have not received the gift card, but I did not want to have one. The customer service person, rude, and unpleasant, told me that they will put a hold on the card, and issue me a credit card credit, that should be posted to my credit card account in 3-5 business days.

I ordered 2 dresses back February. I loved both of them but one I required a size smaller. I unfortunately let the return date lapse--didn't realize it was so short--and sent the one item back asking for an exchange (item still had tags attached). I never heard from them and never received the exchange so I called and spoke to customer service. They explained their return policy and I asked, since it was my first time purchasing from this company, if I could really just exchange the dress for a smaller size because I loved the dress. She said that she would, since it was my first time ordering. Great! Never received the dress. So I called a few weeks later and spoke to another customer service rep who then said he would have a manager call me back within 3--5 business days. Never heard from them.

Sold me fake shoes! So I bought Christian Louboutin shoes with tax. They were over 1000$. I bought them couple of months ago and they were just sitting in my closet! I wore them yesterday and the gold stamp completely came off????!!! I know that it rubs off with wear but after one time? Then I started to look for more imperfections... Found that there is some kind of plastic coming out from the side of the show where the platform connects to the shoe! Don't know what to do now??? Anyone else had that problem? Very disappointed!

Recently returned a sweater set to Neiman Marcus, after 2 attempts to get proper sizing. I maybe make one (maximum 2) purchases a year, since there is no Neiman Marcus near my home. I then received a rude letter from NM Credit Services, indicating I have an "unacceptable" rate of return on purchases. Since I only shop with NM once a year, I can only guess that my "unacceptable" rate of return had to refer to my two recent returns (of the same item), due to my attempts to find the proper fit/sizing of the item. I was advised that my account would be "monitored for future returns" and that NM would "regret to end our business relationship."

I ordered a pair of shoes from Bergdorf Goodman's store. I told the customer service rep that I am working and attending school at night so I need to pick up the package from a fedex location. She told me they don't do that anymore. After spending over $700.00 I cannot get my package and it will be returned to the store. I think this is totally unfair to the consumer and am very disappointed!

Two months ago I called to unsubscribe from Neiman Marcus Last Call but still continued to get 2-3 emails daily! I emailed Last Call and asked them to get me off of their email list and yet, I still continue to get emails daily. When you ask someone to stop over and over again and it continues to happen. It's a form of harassment. It's not one email a week, it's 2-3 daily! Every email they send me I send back with a complaint. I have quite a record. They send me back automated letters of apology telling me they will take care of the problem. It's always the same letter just sent by a different employee. What a joke! I'll check in next month and let you know if they've fixed the problem.

I just bought a few gifts waiting for them to be wrapped. Said 20 min; now it's been a hour now, no one said nothing. So not worth it. Ready to return all the stuff - not happy!!!!

First time order of a dress for my wife as a Christmas present. She did not like the colors and upon calling "Last Call" for guidelines to return or exchange the dress, I was told that the return time period 30 days had expired. I had called Customer Service some days prior (within 30days) and could not get through due to technical problems on their end. Only option I was offered without guarantee of success would be to carry the dress to one of their "Neiman Marcus" stores (none nearby). After several emails and attempts to find help or good will - NO Resolution. Never happened to me before and as I do most of my shopping online - I will not buy from "Last Call" ever again!

I tried to use the 10% coupon by signing up on e-mail when trying to place an order. The coupon can only be delivered in 48 hours. So I called cust service to get the discount. The rep end up only applied the discount on one of the items instead of on the total purchase amount. Had to call again to go through it. Not good.

I placed an order on 1/21 for a $64 product. The approximate arrival date was 1/20. After a week of no delivery/shipping updates, I contacted NM customer service rep to inquire about my order. For 3 weeks, each rep shared the following: "Your order is currently being processed and is scheduled to ship via FedEx with an approximate delivery date of..." One of the reps even upgraded my shipment to next day delivery as a courtesy upgrade. AS I TYPE THIS COMPLAINT RIGHT NOW, I have not received my item. The customer reps did not rectify the problem at all. I don't know what to believe or do anymore. I am just waiting patiently for my item to arrive so I can return it ASAP! No longer a fan of NM.

I made a purchase of 2 items on a special promotion on November 19th. NM offered a gift card with a purchase of a certain amount. 2 weeks later I've contacted Customer Service and they've told me that I will receive my gift card after 6-8 weeks. 8 weeks later they told me to wait a bit more because they need to contact a gift card department. Today on February 11th, they say that the card event is ended and they are not able to apply to my order. It is not about that promised gift card. It is about of the courtesy of NM!

Neiman Marcus online chat RESOLVED this situation for me. The employee on the chat beyond helpful, and I wish I could remove this review but for some unknown reason that is not offered as an option. It was still a hassle, but they made it right. Neiman Marcus, I apologize for my poor review above which was unwarranted.

Terrible ordering experience. Terrible post-order/post-delivery customer service. Terrible attempts to rectify the problem. Ordered a pair of Louboutin Pigalle Pumps in Red on 12/31/14. Received the shoes in "multi" color 4 days later. Called Neiman Marcus customer service telephone number to inform them of the error and was told that although they no longer had the correct shoe in their warehouse, it was in stock at a store in San Diego, and that the shoe would be shipped to me the following morning. I was also told that I'd receive a follow up phone call the next morning.

I felt like I dealt with a sketchy company - not a luxury retailer like this. I had ordered a handbag for my mom's birthday. At the time of purchase online, it said that it will take 2-3 days to be available for pick at the store for FREE. There was no option for gift wrap (I couldn't believe it). After 4 days, they said that the order is still "in process" and they can't tell me where it is or a time frame of when I could pick it up. Sure enough, my mom did not have her gift on her 60th birthday. When the order was finally ready for pick-up, I noticed that the charge on my credit card was higher than the receipt. So when I got to the store to ask about the charge, they said they can't help me and I have to call customer service again.

I ordered an expensive pair of shoes mid-December and was told I would receive them by New Years. After New Years came and went I called Neiman Marcus to find out what was going on. They told me the order was cancelled which I received no prior notification. Apparently they don't know what inventory they have. I checked with my credit card and they had charged me without doing a hold or refund. Called the company again and they gave me the run around (typical excuses--we just do holds until shipped, we are sorry, well send you an apology letter from the executive department). Now I have to dispute the charge through my credit card company. Effectively Neiman Marcus is stealing its customers money and blaming its customers and credit card companies. Customer service was horrible. Will never shop at one again and hope you won't to save yourself some heartache.

This place is very sketchy. I placed an order online yesterday for an in store pickup and I didn't get a confirmation email. I thought that was weird, so I contacted a chat representative. During this process, I notice that they have charged my card. The representative insists that order didn't go through but I should check back tomorrow because they've been having "problems" with their system. I contacted them again today, and after spending a total of couple of hours at online chat, their resolution is for me to wait 3-10 business days to make sure the charge is returned to my account and then place the order again. What a joke. No order number was shared with me at any point. They say the order doesn't exist despite charging my card.

Purchased a watch on August 6th for a Christmas gift. It is a man's watch and was given to an average size man. It would not fit his wrist, and Neiman Marcus will not accept a return after 30 days.

Purchased a 300$ Canada Goose vest last week from Neiman Marcus, and it turned out to be a worn returned vest from someone else. There was no original plastic bag; it's just the vest inside the box, with water stains on the front and back of the vest. Besides that the zipper is all chewed up, the black paint on the zipper is half gone. And the original tag is reattached by them. Very disappointed, this vest is going back. How can they ship a worn and damaged item to their customers? Especially during the holiday season when people exchange gifts! I will never purchase anything from them again.

Originally ordered a Michael Kors quilted jacket on November 19th with a 2 day delivery service. I did not receive it until 4 days later due to the weekend, so I accept that. I received my product and loved it, except that it was too large, so I sent it back for an exchange. I even called NM Last Call to ensure that they have it in the system ahead of time that it is an exchange (as I am going out of town and need this jacket by a certain date). The lady I spoke to assured me I would get it in 10 days. 10 days later, having yet to receive my purchase, I call them back, and a second representative tells me that the SmartLabel on my package has not yet been activated, so they have not received it but further explained that 10 days mean 10 business days, not 10 regular days.

I was a Neiman Marcus customer, until recently when I made a large purchase on a David Yurman ring online. When I received the ring (which was in good condition), the stone was too large and overwhelmed my finger - so I return it promptly. Neiman Marcus processed my return without hesitation and all was good - so I thought. A few weeks later, I received a letter from Neiman Marcus informing me that they were going to cancel my credit card because of my return and purchase history. This letter is not representative of retailer who wants or deserves any consumers business!

This company used to be a quality store way long ago. I bought some cologne that only they sold. Somehow it started spraying out the propellant and not the cologne. I brought it to the Atlanta store. The sales associate said "do you have your receipt." I said "no, but it was on my account." She said "next time you make a return, YOU need a receipt" in a shrill voice. I said "I wouldn't be returning it if it weren't defective" and I was thinking of getting something else but with her attitude that was outta the question. I made their customer service for the credit card remove the purchase from the day it was charged, and refund the interest or I would close the account. This company is gaining a deserved reputation for ugliness and it's inexcusable. Even a Neiman Marcus sucks page popped up on Facebook and despite the fact I used to respect this retailer. I just flat out think they suck now.

I cannot believe someone who works for the service industry could speak to me so offensively. I bought a pair of shoes from NM last week. And I wore it once but my friends said it looked bad on me. So I thought perhaps I need to return it or change to another one. I generally bought things online. I do not know the return policy of in store shopping in NM. I bought that shoes from NM in Beverley Hills. So I called the store number 3105505900 to ask whether I can return online or I need to go to the store. When I was directed to a woman to talk about my issue, she only asked one question, "did you wear it?" Anytime I said something to continue my question, or even ask her about a general policy of her store, she only asked me "did you wear it?"

I never file any complaints but this is too much and I think this is like stealing from people so I decided to explain what happened. I went to Neiman Marcus in Galleria at Houston, TX. I saw a very beautiful top from Etro Italian designer. The price was $1575! At night find exact dress in Saks Fifth Ave from the same designer exact the same $450!!! So the morning after that I went to Neiman Marcus and I told why you sell $1100 more. The lady told, "We want to sell this!!!!!" So I took a picture of that dress with $ that crazy price and I bought that dress from Saks $450. It doesn't finish here!!!! I bought one shoes from Neiman too with the price $650 +tax but they had to order that. When I went there to pick up shoes the shoe had still had sticker from Neiman Marcus but $569!!!! Yes it is correct.

I swear I will never shop in NM in my whole life! I searched online and was attracted by a pair of Chloe sneakers (which was on sale). There's only one size (8.5) left, so I ordered immediately and paid the discount price (around $450). After one week of waiting it finally got my home. When I opened the package, I could not believe my eyes! The shoebox was broken (not because of the shipping, it's originally a super damaged shoebox with lots of stains and scratches. When I opened that shoebox, a definitely used sneakers with no plastic wrapping and inside supporter just showed in my eyes. The shoes were sooooo dirty and even the inside of shoes were full of damages. I was so shocked and disappointed. I've been a loyal customer in NM for almost three years. I purchased so many products (including LaMer, Chanel, etc..) from NM, but their online shopping was definitely the worst in the world. This time they were so unbelievable... they even sent me this rubbish! I'm quite sure that it's the display or returned item!

Finally received the item.

I have ordered a pair of shoes from Neiman Marcus online store. However when arrived, the quality was not as expected same as the size. I contacted via the online chat, with Natoria ** and asked to get the RMA form to make a return... but... she replied - "I won't send you the form." While chatting with her, I saw this website and already knew I can forget about the refund. Basically, I was told that I wont get a form because it is too expensive to send the product back (I said it's my own cost so why would they care?). But she said she won't send and that I can keep product and the refund will be done within 30 days. I asked a confirmation by mail that the refund will really take place. She told me I get one within 24 hours... I sort of accepted that the money wasted... but maybe a miracle will happen?

Well, I was in town. We decide to stop by a little store here in Fort Lauderdale. We almost purchase nice ring... was about $17,500 plus taxes. Well, after they've been added, was definitely out of budget. So this great salesperson and her gorgeous manager came out telling they're willing to give 10% off, plus they will send my ring in New York City as gift. So I was about to save about $3000. I think it's fanatical idea to tell the client about the tax saving. I ask if I can have the same deal in fur, shoes, bags. They told me sure. The way you spend, good to know. Next you going to ask for this great deal. Thank you.

I bought many items when there is a gift card event. I spend 1500 dollars on NM and should get 450 dollars gift card. I checked the items with the customer service twice to make sure they participate the promotion event. But after 3 months, I just received $300 gift card. I called them and the assistant said she doesn't know. I called again and they said the one of my stuff is not exclude of the event. Then, Ok, that's fine.. I did not have evident for the customer service's answer 3 months ago. I used the gift card to purchase some fresh mask. They cancelled my order without notify!! I called again and again. They said they had already issue a new gift card for me and I will received it in 7 business days. Now, one month past, I receive nothing!!!!!! After I get my gift card and use it, I will not visit NM again!

I purchased a Gucci belt from Neiman Marcus for $375.00. I was proud of my belt until a month later it started tearing. To my surprise, Gucci never tears up, what happen??? I took the belt to a shoe repair, and the man told me the belt is fake, it is not leather. He said the belt is a bad plastic, an awful glue and plastic together. I told him I bought it from Neiman Marcus for $375.00 he said, wow, they ripped you off. So I took the belt back, the sale associate swear I didn't buy the belt here.

I returned items that I paid cash for and after a month of not hearing back from Neiman's, I called them. I was told that the parcel never arrived but I knew that it had for I had tracking. The next was, "Oh yes, it did arrive," and they had issued a refund but to a Neiman's credit card that I do not even have. I was promised by the dept. manager that she would look into the problem and get back with me. Again, I hear nothing. I finally called customer service and they confirm that they were sent the credit by mistake and that they would send me a check.

There was a gift card promotion event three days ago, which gave you $200 gift card if you bought more than $1000. I order couple Estee Lauder and Fresh Rose mask for my friends to reach the required amount ($1000), and I put in the gift card promo code "NMSHOP" only when I check out. Then I figured out that another code (10% off the order) was automatically applied to my order (I didn't apply this code to my order). I know these two codes can not be applied together, I will lost the $200 gift card if the 10% off code was applied. So I contact the NM online chat associate. They said that I will get responses from the executive department within 72 hours; however, I didn't get any responses after these 72 hours until I tried to do the online chat with the associate again.

Randy ** sent a letter to me stating that I could no longer return items to Neiman Marcus or Bergdorf Goodman because I had kept little more (only about 10 thousand dollars worth of items) than I'd returned. I've been shopping in these stores for over 20 years and never had a problem with returns. Most recently, I bought a pair of $1000 suede pants for my step-daughter for the holidays. When she tried them on, the rear end ripped - but not just on the seam: it was an awful rip from clearly poor craftsmanship. The tags were still attached. The pants were new, and I had the recent receipt.

Yesterday morning, I ordered a bottle of perfume from Neiman Marcus. As soon as the order was confirmed, I realized that I'd ordered the wrong fragrance (the one I wanted is unavailable). I immediately used their Live Chat feature and was assured that they'd cancel the order. Around noon, I saw that the order had been taken off my credit card statement, as promised. However, when I checked again in mid-afternoon, the order was back on my statement! This time, I called NM, and was told that they'd cancel the order. Later in the evening, the order was still there, so I live-chatted once again. The rep said that she'd contact the warehouse and stop the shipment. This morning, I received an e-mail: NM was "unable to stop the shipment" but I can return it for a credit. I'm not sure what else I could've done to cancel my order. I won't be ordering from Neiman Marcus again.

I purchased 2-day delivery. I even called this afternoon and was promised shipment today, which unfortunately did not happen. Items would not ship until the third day. As a result I missed my rewards from Amex. When I chatted online, the supervisor, Alsenia ** did not help at all, calling expediting shipment a courtesy upgrade (by the way, she apparently does not know what correcting a mistake means) and there was nothing else she could do. She was snobbish and condescending the whole conversation. Maybe this is what NM is about. I truly did not see the point doing business with NM at all. I cancelled my order. NM lost a customer forever.

Received a gift worth $372.00... Went in to get cash refund with tag on item and they refused to give me cash back, gave me a "credit". Geez... I shop at K-mart, could have bought my whole family gifts with that money but instead I'm forced to shop there!!!! Wrong, wrong, wrong!!!

I placed an online order at the Neiman Marcus Site for a $115.00 bottle of Jo Malone cologne. When I received the shipment and opened the box, there was a raw unboxed, unsealed, unpacked bottle in a folded plastic bag. It was sold and shipped without a factory sealed box, as if it was a tester not for resale. This was intended to be given as a gift. If I went into a Walmart, Kmart, CVS or even to a street vendor selling fakes, I would be sold a fragrance in a factory sealed and boxed product. It's not like I ordered a basket from Cracker Barrel but at least their cheese logs and snausages are individually wrapped and packaged in boxes.

I purchased a dress online on 3/9/2013. I waited a few days for the order to be processed but nothing happened. 5 days later I Live Chat with an operator and she told me it takes 3-5 business days for processing. The following day I contacted Live Chat again and she said my order was being reviewed for credit card verification and should be shipped soon. Since nothing was happening, the next day I contacted them again and this operator said it takes 5-7 business days for processing and reassured me that the dress will be reserved till my order is processed.

In 2004 I purchased a Gucci belt for $350.00. After 3 months, the belt broke. Wow! a Gucci belt broke? No way! I took it to the repair place and the guy told me the belt is fake, and it is not leather. I said no, read this. This is a Gucci belt from Neiman Marcus. The guy said the belt is fake. It is a cheap plastic. I was shocked.

Why shop here when we can shop at Nordstrom? I bought a dress on sale for $200+. It's not seasonal and could be worn all year. All tickets and tags were attached but I held onto it for 3 1/2 months. I was told that since it was on sale and purchased online, I would receive nothing back...not a credit, not a further reduced refund, nothing.. I'm just stuck with it. Additionally, if I would have tried sending it back without the knowledge I received from the phone call, the item would have been shipped back to me at my expense. What a far cry from Nordstrom who asks no questions, refunds your money, and offers free shipping and returns. I'm disgusted and totally washing my hands of NM.

Neiman Marcus store associates in two different stores were rude and indifferent. I walked out of the store and took my business elsewhere. After my first visit to Neiman, I also applied for the credit card at a time when I had excellent credit. I was somehow declined and called up to find out what was going on. Unfortunately, the woman on the phone was very snippy to me. Three different representatives on Neiman's being rude to me are more than enough. Neiman Marcus needs a serious adjustment in the customer service department. I'll be taking my business to Nordstrom and Saks from now on.

I ordered dresses for my daughter online, 2nd day FedEx delivery. Six days later, no delivery. I called and was told that because it was over $1500, it had to go through a security review! My questions: How is $1500 expensive enough to need a review? Why wasn't I notified of this, and when was anything going to happen?! They had not shipped one single dress, six days after placing the order and no contact. And, yes, I had received a confirmation email saying, "approximate delivery 3/1." Customer Service said, "Well, that's why it said 'approximate'." What a cavalier attitude! I will never shop at this store again!

I bought the first time a dress from NM. I had to pay DHL charges HKD166.35. The dress is too big so I asked for RMA (Return on Merchandise). I was very shocked that again they charged me HKD332.03 for DHL. I cannot accept this as on NM website for International shopping online, there is no mention that customer should pay again the courier charges on Return on Merchandise. NM Customer Service is nice. They said that they will work out with 51 International to waive courier charges, but so far there is no result.

Ven effect - After using the cosmetics for several weeks, I developed a bad reaction. My face was actually burned. I was very red and swollen. The eye treatment was really bad. My eyes were so swollen; I could hardly see. I talked to a doctor who told me there was a plant used in this cosmetic that could cause this reaction. I feel that I should be reimbursed for the cost.

I returned a dress to Neiman's online several years ago when it ripped after being worn once. Despite the fact that their return policy clearly stated that there was no time limit on returns, the company refused to refund my money, keeping the dress for an extended amount of time until they came to this decision. I pointed to their return policy which clearly stated that returns would be accepted at any time after purchase, and they absolutely refused to honor this policy. I even reported these actions to the BBB; I see now that their return policy is clearly spelled out on their invoices, but what am I supposed to do with a ripped dress?! This store is supposed to have premier customer service, but I completely disagree. They are horrible to deal with.

The store needs a better way to keep track of what is available and updating what is sold out and notifying buyers. After 2 weeks of waiting for a package purchased online, we checked for tracking but none was available. When I called to see status of it, the customer service couldn't track where it is. Long story short, one person said it was available and will be shipped out tomorrow and another person said it's on backorder and we need to wait 30 days. This was a birthday present. I can't wait for 30 days and if the company notified me when the order was placed that it's out of stock, I would have time to check elsewhere. Highly disappointed.

I bought a swimsuit from an online store with American Express gift card. I didn't like it. When I returned it to the store, they promised they will not return it to the gift card that doesn't exist. They said they will give me store credit or check. I waited a month and half, they said they refunded the gift card! They said they can't do anything about it if I want my money and that I should call American Express and ask for my money. They have the worst customer service. This wasn't the first experience I had with them. Once, I ordered a dress, they took my money and didn't order it. I called after a week, they said they will do it and again, they didn't. It took them almost 3 weeks to make a simple order. I love Nordstrom and will never ever shop in Neiman Marcus again.

I bought a dress for my wedding a year ago. It is a special occasion dress and I understand it is way past the policy. However, the dress unraveled as I wore it. The bodice started separating from the waist. By the end of the evening, it was ratty. It is a woven fabric and not repairable. I have yet to see if it showed up in the photos. They told me the policy is the policy and they will not stand behind the merchandise. I will no longer shop at this store - and I like to shop. It was my wedding day and my wedding dress fell apart. If I had bought it within the return policy, I would have no idea how to coordinate bridesmaids or get matching accessories. I was relieved to have found it, but find it’s maddening that the store doesn't care that the item fell apart and they could not even come up with a merchandise credit.

I called your store as soon as you opened this morning. I was transferred to the men’s department and Mr. Jose ** was so pleasant on the phone. I was looking for a special men’s cologne and he was so helpful. He wasn’t sure whether you have any left and promised to call me be back. Not only had he returned my call, but he wrapped it up for me. I was coming from Broward County to Miami. When I got to the store, he greeted me with so much professionalism that I was impressed. He’s very delightful and helpful. I would travel this far again to purchase anything with this gentleman at your store anytime again. Your store is doing a wonderful job hiring a salesman like him. Keep up the good job!

I purchased shoes and a dress online. The dress was on mad dash; the shoes I could have waited for. I received an email stating that I had charged one hundred and sixty dollars over on my account. If I wanted the merchandise, I would have to send them a check to cover the order in twenty four hours. I have never been late. I always pay more than the minimum. I felt really bad that they could not trust me the dress I really wanted. I was so disappointed. I called and told them to cancel the whole thing since they no longer had the dress. Thank you.

So, you are telling that my order has not shipped yet? I actually went to a store on Friday the 20th and they didn't have the shoes I ordered in my size. So I was told to order them online and it would take 3 to 5 business days. When I got home, I ordered the shoes! I did not request expedited shipping when ordering due to the fact that I was told by one of your associates in the Village of Merrick Park store that I would receive them by 4/27 if ordered on 4/20. I did just that and come Sunday I still had not received an email with the tracking number. So I did an online chat with a rep who told me my ETA was 4/30 and then ended the chat. I had to re-chat and got another rep who said the same thing and then I requested a supervisor because at this time I was simply requesting a possible expedited shipping due to the confusion when placing the order as I was misinformed by your associate at the store and when purchasing online it did not advise the ETA. I was told then through chat that nothing could be done once the order was placed, but the order would ship first thing Monday.

On Thursday, Feb 23, 2012, I went to pick up my Lancome cosmetics and as I was waiting by the counter, a sales lady at another counter dropped several polish bottles on the floor and splattered all over the floor and got some on my Ann Taylor heavy wool good quality thick pants. Pam, the security manager took me upstairs, gave me another pair of pants and took mine to take the stain off. Story short; left a big wet spot on my pants. I went home with a pair of Neiman Marcus polyester, thin, cheap material pants and she kept my good quality pants.

I returned a bag and sunglasses in one package via the Neiman Marcus return label. On 8/7/11, NM credited my account for the bag returned, but not the sunglasses. For over a week, I have dealt with their customer service, to no avail. No effort was made to resolve the issue. The sunglasses were damaged, and they were over $350.

My husband had a security breach on his bank account, the one that paid the Neiman Marcus account and so he closed that card and was sent a new one, forgetting that he had the Neiman account on that account for auto draft. The account was suddenly "put on hold". We have been loyal customers of NM for so many years and the mistake in February was not indicative of our payment history, let alone our financial history. At any rate, I spoke with this representative and she responded to me as if I was a deadbeat and she was really very spiteful. I just thought this will go nowhere and I was right.

I received 6 Ippolita bangles this past month for the holiday. The bracelets all have their tags attached to them showing that they were purchased from NM. The attached tags also give the identifying information (SKU # and cost) for each item that I was returning. I called NM prior to driving the 1.5 hours it takes me to get to the store to tell them the situation and that when I would be arriving. I called both the NM King of Prussia store and the 800 customer service phone number posted online. I was told by both that NM would either credit my NM charge, receive a store credit, or be able to make an exchange for something else.

On October 30, 2010, I had lunch in the Cafe at Neiman Marcus with two friends. After sipping my tea from a straw, I bit down on something hard that was not ice. I spit the piece out and it was broken glass. After trying to get the attention of our waiter who continued to ignore us, my girlfriend got up and brought the cafe manager over, who confirmed it was glass. He removed our tea glasses and we were brought new glasses of tea.

I have shopped at Neiman Marcus since 1978, but I realize that my not returning means nothing. Unbeknown to me, they have a new return policy. The refund is according to calender days even if the merchandise was a gift, and I had no decision with the return. I truly do not believe that I should pay $100.00 extra because a gift was returned. I am out money because gifts were returned by people.

Over 4 years ago, I purchased a jacket advertised as 100% lamb fur. I am a huge animal lover and don't want anything to do with a fur coat made from killing an animal, but being lamb fur, thought would have just been shaved off. I was always skeptical if it was actually lamb fur, though, because the texture is very smooth and straight, and unlike any pictures I've seen of lamb.

This NM is managed not as the retail store in a suburban shopping mall it presents itself as one approaches it from inside the mall or as one reads their information posted on the internet, but as a private club for those few who have already gone through the very long process of being granted "their particular HSBC MasterCard, which has their logo emblazoned on it". There are no warning signs of this being a private club not accepting cash or BG credit cards as do other NM branches at the same level. The WP branch is infamous for arrogant. rude and verbally abusive floor staff who are given no noticeable supervision of any kind. The internet posting for consumers wishing to file complains encourages customers to write to the fashion office in New York City which they dub a corporate office and/or to the department at the home base of the company which plans the parties and the fashion shows in the branch stores, which they call public relations".

I have been shopping in Bergdorf Goodman for a long time and until recently they never refused a return from me for any reason. I personally shop and shop for myself. Many times I buy an item in multiple sizes/colors and bring them home to try and return the items that did not work. I have, despite my returns, kept and spent tens of thousands of dollars in their store.

I had a Neiman Marcus card which I closed several years ago. I decided to apply for a new NM card, which is now issued through HSBC. I was denied. When I called NM, I was given false and differing information each time. I also have access to all three of my credit/FICO scores, so I was surprised when none of the numbers matched. To make a long story short, I escalated this to the senior VP for credit at NM. He responded by saying something completely different than the first three people I spoke to.

I bought a leather jacket 3 years ago and was never worn. I came to the store on December 26, 2009 and asked a salesperson if I can return that jacket. She said, "if you don't have a receipt, they can give me only 65% from the price I paid. But if I will bring a credit card statement as a proof that I paid $1,164.00, they will give me all the amount back". I found my credit card statement and had made another trip to Neiman Marcus. The store manager came to me and said "we can only give you $800 because the jacket was sold 3 years ago". On my reply, "show me your return policy", she just called the security to escort me out of the store. Is this a legal thing to do?

I have been a Neiman Marcus customer and credit card holder for over 10 years. I typically spend about $5,000 a year with them. I pay my bills online. I did not receive my last two email bills and, being a busy professional, I didn't notice. They did not call and did not send a paper bill - they just sent my case to a collection agency and put a late payment on my credit report. I paid the bill within minutes of receiving the call from the collection agency. I have complained many times to Neiman Marcus and I have received nothing but form responses. My credit record was damaged because they did not make reasonable contact efforts.

I bought a pair of men's dress shoes for $400 at Neiman Marcus in San Francisco while on vacation. After 4 weeks and less than 12 times of wear, the sole at the toes wore off/chipped off. I contacted the customer service number which is run by Zappos but they do not handle defective shoes. I was given the number to their corporate office and was told to return the shoes to the Neiman Marcus. Since I do not live there, I a stuck with expensive, defective shoes.

I called Neiman Marcus Dept store in Las Vegas, Nv and made a phone order. I purchased a skirt on 10. I received the item and it was too big and I mailed it back to Neiman Marcus Catolog Sales Div. at 111 Customer Way, Irving, Tx 75037. I shipped the package back ups on 11-4 and this was received on 11-9. I have been told that the catalog sales is a warehouse and they can not credit for the skirt and that it has to go back to the store and normally the warehouse would reroute it to the store.

i am disgusted that a company like this can survive