Michaels Reviews

I purchased 10 spools of thread that were on sale at a great price and I very pleased with the quality and speed of my purchase. My issue is how long can a company stay in business when they shipped each spool of thread separately from. If we are holding out hope that they will be the replacement for JoAnn's I think we might be in trouble. I will attach photos if allowed 9 of the 10 have arrived, Im sure #10 will arrive tomorrow.

I went to have a picture framed. The guy at the counter was very nice and said he would have it for me the next day but as you can see they have got crappy reviews and now I see why nobody has called me and they don’t even answer their damn phone. That’s pathetic.

Their stock is unreliable. Their return policy for inferior or broken product is worse than eating soap. Their intent to mimic Joanne's is ridiculous in that they actually seem as if they don't care anything about the customer base. For those needing a reliable vendor for professional crafters is best served to look elsewhere. I am beyond disappointed with several times I've had to return products that literally fell apart and was so cheaply made I couldn't in my right mind use them. I guess I care about my customers more than Michael's cares about my business. Don't find out the hard way.

Bad bad place. Overpriced and never have what you need, upping the price to remark down, they think people don’t realize. Maybe some don’t lol, but jeeezzzz let’s have a good deal now and again, always selling off flowers and materials because they have so much. Never deals on anything else other than picture frames and canvas, Amazon has better prices and the stuff you're looking for.

I needed 50 helium balloons for Work. Online, it states they can only deliver up to 20 in a transaction. I ordered 20 to be delivered, and I ordered 30 for pick up. I picked up the 30 in the morning, and said to the girl who gave them to me that I’m expecting the other 20 to be delivered. She said she was wondering about the two orders and I explained to her that I needed 50 balloons total, but I knew I couldn’t fit 50 in my car so I ordered 30 for pick up, and 20 to be delivered. An hour later, a third-party delivery driver brings me 20 flat balloons in a bag.

I ordered 18 breakfast trays to paint for my kindergarten class. The class does this every year for Christmas for their parents. This is the first year I have gotten them from Michaels. They came in 2 shipments. The first box looked like it had been thrown down stairs, multiple times. Sides were hanging open. The trays were ok, but several had to be glued on the corners. A few had chips. The second box was fine. I am extremely disappointed and will look for a different supplier in the future. Order at ** $112.59.

I am so disappointed in Michael's, and if they don't improve, they will end up out of business like Joanne's. Here are the issues:

Price on tag may not be the price at the register as many tags do NOT include recent tariff price hikes. Stores are not updating tags & not putting up price signs to let you know the real cost. Love the store - not a fan of not being upfront with the additional cost of the tariffs. Please just give us a heads up!

Dear Michaels Customer Service, I normally shop at the Michael’s store in Levittown, NY, and I’ve always had excellent experiences there. The staff are attentive and consistently go out of their way to help wrap multiple fragile items, especially ceramics, even when I’m purchasing a dozen or more. Their care and attention make shopping there a pleasure.

A woman claiming to be a manager continually followed me around the store looking in my basket and acting extremely rude, I finally had enough and confronted her about it. She told me nobody would believe me because she is the boss and insulted me in Spanish, I made a complaint with corporate and even sent them audio of her behavior and after 3 weeks the HR guy tells me that they don't expect their employees to apologize or own up to treating customers bad. It's not their policy, all I asked for was an apology and they told me that wasn't possible.

I am not sure if this will be a review that is deleted but I think it is important that others are aware of the risk they are taking by shopping at Michaels. One word. Fraud. A criminal went into their store and charged nearly a $1,000 on my credit card. BTW my credit card was in my possession at the time. I follow up with Michaels Fraud department to obtain footage from their camera to provide to my bank. The Fraud department was so nice and even gave me a case number for future reference. When I followed up on my case 4 days later Michaels Supervisor would not provide me with any information. I asked to be transferred to someone that can assist me with my case, and they said there was no one. I am distraught over the loss of my money and Michaels does not care. Shop here at your own risk.

I just did an order online for 15 skeins of yarn. Since my store was out of one color I put it in to ship. They charged me $8.95 saying I didn't meet the $49 which I didn't understand. Then I get an email confirming 1 SKEIN is available for pick at a store 30min away from my house. Totally confused. They agreed to cancel. Then called customer service. Call ended with associate telling me it must have been my mistake for the one and since it made it under the $49 I have to pay the shipping. Seriously. Nothing resolved. Will only shop in store from now on.

I went into Michael’s tonight knowing exactly what I wanted. Carts with trash and broken display led to abandonment of that purchase. Went to get 2 pillows. Staff came out of back to immediately inform me they are now closed. It was 8:58. So rude. Where was she when I was trying to find a place to fit the Maya to the frames? Where was she 10 mins ago when I was ready to give up and get 1 thing and go??

I am a quilter and was really sad to see JoAnn's close. Then Michaels announced, we bought the inventory, etc. Okay, so they'll have fabric. I went and was told all they have is small squares. They sell fabric online. I am disgusted to say the least. You can not be sure of coordinating fabrics using a small image on a screen. You people do NOT support quilters. Why say you do? I will NOT be going back.

I ordered an acrylic photo print from Michaels the first week in June. When I asked Michaels whether there was a problem in mid June, they told me not to worry. They sent me a tracking number and told me it would arrive soon. More than 2 weeks later, it still had not arrived. After many emails and phone calls, they finally admitted the shipment had been lost. They asked me if I still wanted it. I replied that if they would send it expedited shipping, I still wanted it. Customer service said “sure, we can do that.”

Today was a horrible experience. I usually love shopping here, but today I was so disappointed that I left without completing my purchase. I waited for 10 minutes at the self-checkout register, and no one came to help me. I was very disappointed with the cashier as well. When I asked her about the bathroom upon entering the store, she was very unwelcoming. Later, when I asked her for a price check at the register, she just walked away, leaving me baffled.

I use Michael’s regularly and on a Saturday they had one guy for checkout and another in framing, frustrated customers. When the checkout guy try to encourage self checkout, two different customers while I was waiting said they tried but the price on the computer checkout was much higher than the listed price. I go there as a business and noticed the prices were almost doubled in frames, the framer said they did go up because of expected Tariffs. Very sad and disappointed.

Michaels' Customer service and staff is useless and can’t rely on them. Disrespectful completely. I needed two items. Both Locations sold out. I had to go to Billy Bishop and Richmond Green and Richmond Green is terrible and not trustful. I asked for two items and hold. They are liars. One is in stock everywhere but the main item I need is sold out, that location said, "We have 2 in stock." I said leave me one and that location is far from where I live and I am not paying $30+ to get two items delivered home. Doesn't matter what location. I request a gift card. Salespeople are terrible and disgusting. I needed the products asap and I am really upset. I will only trust Amazon if I need to. If I need something urgently I'll get what I need plus everything on the app. The prices are terrible especially when you're placing an order online completely. 😡😡😡😡

3 complaints. 1 Michaels did not honor their claim, spend at least $60 and get $5 off.2. Did not honor sale sticker of clearance $3.00 ea and charged me $9.00 ea. Was told someone must have moved my item. 3. Bought 4 11 x 14 canvas for oils. $14.99 ea buy one get one free. Tried to charge me for 6 canvases. Bought 2 oil paints at $5.99 ea. Was told one of the oil paint was $13.00. I'm very irritated with the help at Michaels. I was a cashier at Walmart, CVS and Longs total of 6 years. Michaels can do better but they're not!!

Do not bother using their online system. They charge a card and then the items are never available. Whatever they say is in stock in store is not correct. They need to do something about their system because it’s horrible.

Absolutely bad service! I was so disappointed visiting this store for the first time today April 9th 2025 and it is going to be my last! I was so desperately looking everywhere to buy trifold project board for my son‘s presentation following day. I looked for stores in Bellevue and Redmond roaming over an hour. My spouse called in this store to check if they have and they confirmed they have it. I rushed from Walgreens Bellevue to this store at Crossroads 5min before store closing. Store manager did not allow me in at all, simply sighing they are closed. There was a couple inside who came out exact 9pm that’s when sliding doors opened.

Ordered last week. 10 cuts of fabric. I had come. The rest..4 days ago says shipped. Hasn't...UPS doesn't even have possession of the order. Online Michaels says 3 to 5 days and on order expected yesterday. No clue when it will even be in transit. And forget trying to ask customer service. No phone number..no chat...thought be my new place by fabric. Guess again anyone thinking about it.

I live in Casper, Wyoming, and we have one Michaels store #1381. I attempted to make a purchase off of a shelf that had a sign 50% off. When I got to the checkout counter, the item rung up at regular price. I told the clerk that there was a sign posted of 50% off. He called the manager, described the item I was trying to purchase, and I again was told the item was not on sale. The manager then walked up towards me at the counter and I asked her to follow me back to the aisle the item was in to show her the 50% off sale sign. She followed me back without saying a word. The sign was gone.

Order 34 pieces of fabric, received one. Spent 30+ minutes online with a chatbot and then an agent who told me to go to my local store to pick up the rest. There is no Michaels here that has fabric. I will NEVER buy from them again and wouldn't be surprised if they go out of business just like Joann. You can't have incompetent help assisting (or not, as the case may be) and expect to stay in business. Absolutely terrible experience.

I bought a $100 Michaels gift card for my girlfriend as a Christmas present from Michaels on December 20th, 2024. She then decides to use that gift card on February 7th, 2025, but we then noticed that the card is declining, so we ask the cashier if she can check the balance of this gift card. She tells us it has $0 and my face expression just drops. My girlfriend and I have never used this gift card ever. The cashier proceeds to tell us that this happens often with their gift cards and to just call Michaels customer service.

Recently purchased 6 skeins of yarn from Michaels. Five skeins were each 800 grams. The sixth one was only 650 grams with no label on it. It was noticeably smaller. Tried getting in touch with customer service on line, a 66 minute wait. Tired calling customer service. Hung up after a 20 minute wait. Tried online again, said a 38 minute wait. Needless to say the issue is still unresolved! 🙄

Trying to get a return processed from an online order is next to impossible. Supposedly you can return in store but when attempting, you’re asked for a barcode. There’s not a barcode located anywhere in the online account associated with the order and the barcode on the packing slip for the order is not what they need. Associate tells me to contact customer support and they will send a return mailing label. Obtaining an RA# for a return is easy but that doesn’t give you a barcode either nor does it generate a return label. I’m on day 2 of trying to get in touch with someone at customer support so that I can get an address to ship my return back and I’m left sitting on hold forever both times and when trying to chat with someone online, there is a 70-minute wait!! 70!! This is absolutely horrible. I don’t think I will be shopping at Michael’s online ever again.

WHAT happed to the old Michaels! I was so excited to order over $330 worth of Christmas decorations online because I had no time to shop in store. I assumed it would be easy to return my items if I didn't like them. My shipments came in multiple boxes. I received 2 things first. One was broken but I loved it so much and it was sold out that I fixed it myself. I received a few more packages after that and did not like the items so I went to my local Michaels thinking I would do an easy return. BOY WAS I WRONG. They would not return my items and said I had to go online, get a return label and than drop it off again! I was so annoyed and thought I might as well wait until my other package comes to send everything at once.

I saw a sensory bin on sale for $7. Bought that and paid full price ($20/each) for 2 others. They canceled my on sale one and did not notify me. Also my delivery is now claiming to be a week late?!. I should of just used Amazon, way better and more professional.

I ordered a box of conte crayons from Michaels, on-line. Then I saw they were TWICE the price of crayons anywhere else. So when they arrived, I tried to return them. Trying to return was confusing and time intense, so I drove to our nearby Michaels to return. The store would not let me return them there. They told me to call Michaels to get a label and ship them back. I tried to call, but waited a long, long, long time. Unfortunately, I work for a living, so don't have hours and hours to wait. I finally had to hang up. I believe Michaels deliberately makes returning difficult. I guess they think losing customers forever is the smart way to do business.

Who would believe that a company with as large a presence as Michael's could have such a poor website with nonexistent customer service. Waited over 2 hours on two tries to reach a human, the chat function is no no functioning and my order was totally screwed up. Never again.

Worst online ordering experience EVER! Website dysfunctional and impossible to process returns. Want to talk to a customer service representative? Wait 45 minutes! 30 minutes to chat! I will never shop with them again!

I placed an online order last night. Within 10 minutes realized a family member had already picked up items from store. Within 10 mins of placing order, I tried to cancel order. Got Chat, never gave me a space to respond, only remade choices. Chose “something else” thinking I would get a chat box. No. Just kept getting choices and none were what I wanted. Did this for nearly 30 mins. Called customer service, closed. Next day called store, was asked last name, gentlemen came back and said not my first name, gave him name, came back saying there is no order for pickup, no this is a delivery, on hold again. He returns, "You have to call main number. Store doesn't handle delivery orders." First words I said when call was answered, “I need to cancel an online order made last night”. Apparently listening isn't a priority.

Don't bother ordering online. Total waste of time. The store will say there's x number of items in stock but they will send you an email less than 24 hrs later telling you your order was cancelled either by you or the item is no longer available. This is one of many reasons why Amazon is destroying stores like this one.

This morning I worked with Britney in the custom framing area of the Michaels, in Pace Florida. She was extremely nice and helpful! She made suggestions but was not pushy and gave me good ideas to think about while choosing mat colors, frame and glass. She was personable and very easy to work with. I would choose to work with her any time I went back. Good employee.

Disgusting experience.... I bought a sewing machine online... Didn't meet my expectations... I wanted to return it packed as received.... Faced a huge difficulty with MICHAELS... Worst experience... Reach me out (**) before you make mind to shop online from this place... I'll tell the truth. Worst service, zero percent customer satisfaction... Lost my hard earned money due to Michaels customer service. I'll never suggest to deal with them. Return policy of Michaels is so complicated that it threw me in trauma. Sewing machine is still in my home. No ethics no rules... Worst company.

DO NOT ORDER ONLINE. I ordered a Christmas tree that was on sale last week. It was showing it was to be delivered by tomorrow. I still have no shipping confirmation and the transaction is no longer showing in my online banking. The chat window doesn’t work, you can’t get ahold of anyone on the phone. It says to hit 1 for a call back, but it keeps repeating the same thing. This item is also now showing out of stock, which I’ll be extremely upset if it is out of stock as a week has gone by, I’m expecting it to be delivered today or tomorrow. Terrible customer service.

Unreliable! Online orders good luck! What happened? A few years ago shopping online was great. Now it’s been two weeks, nothing but the run around, item is sold out since waiting!! And customer service is useless with long hold times. Are they just letting this store go?

Hi. I'm Zee and I had a issue with 2 orders I had made online on Michaels. After two orders canceled and customer service failed. A gentleman called Rolando M. resolved my issue, let me tell you I felt enlightened. Great customer service, excellent skills, knowledgeable, caring, kind, very honest. He put me at ease, and made my day. I tell you we need more employees in customer service like Rolando M. Thank you with a open heart. Very thankful for finding a angel called Rolando M. God bless you. At, Zee