Michaels Reviews

I purchased 3 dressmaker zippers for garments that I made for my sister. All 3 zippers failed within 2 months. 2 jammed and could not be made functional (believe me - I tried everything I could to avoid having to remove and replace). The tab came off the 3rd. My sister probably wore each garment fewer than 10 times and zippers should last for much longer. They would not refund my money because they had been installed and I no longer had the package, even though I had my e-receipt.

I have to say what a wonderful experience I had! Mady was the sales assistant and she went over and beyond what I have had in a long time as far as help was concerned. It is my Mothers 90th Birthday and I was having a hard time finding the correct balloons, this was a large order by the way, and she spent like an hour helping me put together a balloon order. Mady was so nice and professional, and made it easy for me to place this order and helped me get a military discount! Thank you Mady for your help! My Mother will love the balloon arrangements!

I had previously bought candle wax online through Amazon. I decided to buy local and went to my local Michaels store. $35 on Amazon with more product than Michaels was offering at $50. I mentioned to a sales representative wearing a name tag and someone I assumed to be a store manager that I had hoped to buy local, but found it significantly cheaper online. They did not mention that Michaels offers a price match guarantee. They not only lost my business for that day, they lost my business totally. Hobby lobby in the same town also offers the product for significantly less. My local store will not exist for long.

Go to Hobby Lobby. They have much more for much less and they don't sell demonic crap and call it crafting. Michaels is unorganized and expensive. It will probably go under in the next 5 years. Pitiful.

I always enjoyed going to Michael’s until maybe 6 months ago. They got rid of their price checker scanners and it has been a guessing game ever since. Almost every item’s label has no price on it! And yes, you can ask the employees to scan it to decide if you want to buy it, but that’s not fair to other shoppers standing in line!! What is the best way to lose customers? Make it difficult to give you our money.

This year for the Christmas season there were no prices on any Christmas merchandise. So stupid. You would have to keep on asking an employee to scan any item. They were very willing but I wasn’t about to keep bringing items to them. What the heck? I bet they lost many Christmas shoppers I know they lost this one.

I've always liked shopping at Michaels but lately I've been to North riverside Il store and Merrillville In. Their merchandise have no prices on them. You have to keep asking employees and they aren't too happy about especially the Merrillville store. The lady might have been a manager. Was very rude made me feel uncomfortable. Michaels please work on pricing your merchandise. It would be less stressful for all, as I was paying register ran out of paper. Well you should have seen employees so I left without a receipt but as I was outside she went outside and gave me my receipt then told me to have a nice day. I think she realized she was rude.

I tried many many times to change my store location on the Michaels online site - unsuccessfully. It kept defaulting me to a town that is 250 miles away and the change store button was always greyed out. I was signed in to the site and using Google Chrome browser. There are very many store locations closer. I had to contact customer support to get it changed. First I was told that I was living in Canada. Very wrong as I live in the central San Joaquin valley in CA. After the customer support kept on researching I was informed that their site determines your location and automatically defaults to that (even if very wrong) and can be unable for customer to change. Customer service said that I would always need to contact customer service and they are the only ones that can change your store site. So Michaels has faulty methods to determine your location and there is no way for the customer to correct it their selves. This is crazy.

I waited for curbside pickup and no one came. I called and I was told that I need to come inside to pickup. I went inside and my order wasn't even ready. Also, one of my orders was cancelled for out of stock, but I saw it in the store as available.

I ordered a sewing machine from the website and picked it up tonight. Since this was my first time picking up something in the Middletown RI store, I didn't know where to go. So I decided to ask two employees in the front of the store and one of them basically indicated where the in store pick up area was by moving her head in that direction without even looking up. No.... "Can I help you?" Just indifference! Basically, acting like I was an annoying fly buzzing around her head. After checking the shelves, I didn't see the item since it was a sewing machine, which would be in a larger box.

Horrible and sadden. Was truly a big fan of this store. Until I got my online order delivered. Two major pieces from my five piece order arrived broken. I’ve tried to do the online chat agent during my work hours. With multiple wait times of 30+ minutes. Emailed nothing. All the back and forth is what they want, so we can give up. They’ll probably say to return and ship back. Which again is back and forth.

Online ordering, don't do it! Twice now they have said my order would be delivered and yet it took a week longer than what they said! That's not the worst of it, one skein of yarn is not balled and is all tangled in the bag along with a piece of gum inside the package that stuck to the yarn, 🤢 yuck

Michaels is still in the stone age and has not updated their systems. Online purchases cannot be returned as their system cannot find it even with the barcode and the order ID. Therefore, I have been subjected to return without receipt (by the store associates in their attempt to help me return the items). Then, the system banned more returns as it thinks it is fraud, so now, am needing to deal with that and dispute even though not my fault at all. They really should be upgrading their systems to sync. No one to talk to. Would like this to be brought to their head of sales or CEO. Thank you.

I’m writing about the Michael’s in Glendale Ca. I love the store…but when you ask for a small favor they don’t help you… 3 years in a row I ask for the display from Lemax…they give me a different answer…they have said…they save it for next year or they don’t sell it or they sell it…but cannot do it when I’m in the store only if store manager is there 🤦🏻‍♀️ I’ve worked retail and I know for sure they don’t sell display especially a simple one like the Lemax one and you don’t save it for next year…to be courteous to your customer…just give a firm answer no excuses we don’t sell it or we’ve promised for someone else….That’s it!!! I hope I don’t need to come to this location. Merry Christmas

I went for 1 Item that cost $4.00. When I got to the Check out line; I had to wait along time because I was paying with cash. Self check out only took charge cards. At least 15 people skipped the wait line. I also had to wait in the return line. There were 2 employee floating around that probably could have opened another register. I feel I was penalized for paying with cash. The employees were nice enough but that sure put that one cashier in an awkward situation. You need another cashier for returns or check out machine that handles cash. I will not shop at Michaels again.

⭐ 1 Star. Absolutely terrible experience with Michaels. I placed an online order for items that showed in stock, only to have it randomly canceled with no explanation. It honestly felt like they didn’t want to honor the discount I used. Then I wake up the next day to see posts all over social media from frustrated customers saying they’re being turned away in-store because items aren’t scanning and stores don’t even have tags anymore. Whether it’s system issues or poor management, it’s clear something is seriously wrong. Between my canceled order and the chaos other shoppers are dealing with, I’m done. I’ll be taking my business to Hobby Lobby from now on. Michaels needs to get it together.

Horrible experience - I gave a 2 because I got half my order but the rest of the experience sucked. The actual candle is great, but I ordered 12 and they “cancelled” part of my order due to “not enough stock”. But when I looked online, there were 8 still in stock. Then, when I came in person for pickup and gave them the order on my phone, which showed 12 not 6, they had trouble finding it. They kept asking if I was sure I was at the right store.

My order was split, ** and 7 days later, I still never received my complete order. And the remaining order was never updated since the delivery date of the first part of the order. I HAVE TRIED SEVERAL TIMES to CONTACT CUSTOMER SERVICE and tried to ask WHY I HAVE NEVER RECEIVED MY COMPLETE ORDER!!! But nothing ever goes through. So MICHAELS, if you even care, please RESPOND TO THIS EMAIL. MY ORDER WAS ** why have I not received the item.

I'm really irritated that items I want to purchase didn't have a price tag on them and there were no scanners around to where I could check the price by scanning the bar code. Dumbest idea ever for a store. What are you supposed to do - just walk in there and willy nilly put things in the cart and not care about the total price?? Who does that??!!

Ordered picture frames online. Received.. Unfortunately the frames were too large.. I’m a disabled person and don’t drive and have a speech impediment making it hard to be understood.. I finally got my granddaughter to take back my frames and the store said my purchase was too old which I bought October and told too old..

I will never buy at Michaels again. I have seen their crochet thread over the last 2 years jump from $3.99 up to $6.99. Just 4 days ago the price was up to $5.99, today it is $6.99. Last week it was 30% off. Today it's 40% off! Michaels has turned into a greedy store.

Horrible! Will NEVER use them again. Product arrived at my door with the box shredded and missing items. When I contacted customer service they told me there couldn't take the return because they use a third party to sell the product. So let me get this straight, you can sell the product and take my money but can't process my return...? The agent requested I send an email with pictures which I did... 5 times. He claimed my emails did not have any attachments and therefore couldn't go further with my request. Needless to say, I hung up beyond frustrated. I I'm out $60, but I guess it could have been worse.

The price on items is not accurate. When you get to the check out, you find out the real price. One of the employees said it was because of tariffs. For example, an item price $9.99 is really $12.99 when scanned. This is bait and switch. At the very least, take the time to change the tags to reflect an accurate price. I will think twice before shopping at Michaels again anytime soon.

I truly love Michaels and have been a regular customer for many years. I’ve always appreciated your wide selection of products and the welcoming atmosphere in your stores. However, I feel the need to express my deep dissatisfaction with the service I’ve received at your Vidina Place location in Oviedo, Florida, specifically from an employee who currently holds a manager position. I have lived in Oviedo for over a decade and have shopped at this Michaels location frequently. I remember that when this employee first started working there, he was extremely polite, attentive, and always willing to help customers. Unfortunately, since being promoted to manager, his attitude has changed drastically—he now behaves in a rude, impatient, and unprofessional manner.

I purchased 10 spools of thread that were on sale at a great price and I very pleased with the quality and speed of my purchase. My issue is how long can a company stay in business when they shipped each spool of thread separately from. If we are holding out hope that they will be the replacement for JoAnn's I think we might be in trouble. I will attach photos if allowed 9 of the 10 have arrived, Im sure #10 will arrive tomorrow.

I went to have a picture framed. The guy at the counter was very nice and said he would have it for me the next day but as you can see they have got crappy reviews and now I see why nobody has called me and they don’t even answer their damn phone. That’s pathetic.

Their stock is unreliable. Their return policy for inferior or broken product is worse than eating soap. Their intent to mimic Joanne's is ridiculous in that they actually seem as if they don't care anything about the customer base. For those needing a reliable vendor for professional crafters is best served to look elsewhere. I am beyond disappointed with several times I've had to return products that literally fell apart and was so cheaply made I couldn't in my right mind use them. I guess I care about my customers more than Michael's cares about my business. Don't find out the hard way.

Bad bad place. Overpriced and never have what you need, upping the price to remark down, they think people don’t realize. Maybe some don’t lol, but jeeezzzz let’s have a good deal now and again, always selling off flowers and materials because they have so much. Never deals on anything else other than picture frames and canvas, Amazon has better prices and the stuff you're looking for.

I needed 50 helium balloons for Work. Online, it states they can only deliver up to 20 in a transaction. I ordered 20 to be delivered, and I ordered 30 for pick up. I picked up the 30 in the morning, and said to the girl who gave them to me that I’m expecting the other 20 to be delivered. She said she was wondering about the two orders and I explained to her that I needed 50 balloons total, but I knew I couldn’t fit 50 in my car so I ordered 30 for pick up, and 20 to be delivered. An hour later, a third-party delivery driver brings me 20 flat balloons in a bag.

I ordered 18 breakfast trays to paint for my kindergarten class. The class does this every year for Christmas for their parents. This is the first year I have gotten them from Michaels. They came in 2 shipments. The first box looked like it had been thrown down stairs, multiple times. Sides were hanging open. The trays were ok, but several had to be glued on the corners. A few had chips. The second box was fine. I am extremely disappointed and will look for a different supplier in the future. Order at ** $112.59.