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Many times now, I've placed several items in my cart. When I step away, I get logged out so, when I go back to my order and put something in the cart, it's the only thing in there because I've been logged off and the remainder of my items are no longer there. I've complained about this several times, they do NOTHING! I have to RESHOP most of the time. This is extremely bad customer service. The responses I get are, "I'm sorry. We don't know why this happens." Well, I'M SORRY. I should stay logged in until I LOG MYSELF OUT. I spend way too much time shopping online at Michaels and needless to say, it is very frustrating. I've asked to get contact information for senior IT management... Nothing in the response.
Buying in store: checkers never know SALE prices. Always a hassle. Online order was so messed up. The restocked merchandise before I got there. You are supposed to have 5 days for in-store pickup. They pulled the plug at 3 & ½. No email. They say you can “chat” but there’s never anyone available. Imagine driving all the way to store & no stuff. No apology. Nothing. Clerks even noticed the restock notice wasn’t for 5 days.
I took a piece of my own artwork in to Michaels to be framed. First, I was surprised at the price which I thought a little high for what I was getting, but with a two week turnaround, I didn't have a lot of choice. We live on one of the SG Islands so it's not like we can drop around to the store whenever. The girl behind the counter didn't seem to know a lot but we went with it and paid up front, something I don't like to do in a case like this. I showed up two weeks later to pick up the picture. The girl behind the counter seemed surprised that I wanted to see it first but she unpacked it from its wrapping. Right away I could see that the second layer of matte was narrower on one side than on the other. I pointed it out to her. "Oh, yeah, I see it," she said." I just looked at her. So she said, "I guess I should have looked at it before I framed it." You freaking think so???
I asked her about fixing it but she said that the way the picture was secured in there she wasn't sure how easy it would be to take apart. I think she realized I was pissed off so she finally said that she could fix it. I asked, "How long?" She wasn't sure, 15 minutes maybe. Which would have been fine except that I was running from appointment to appointment, I wasn't confident she could have it done in the fifteen minutes I would be waiting around, but most importantly, she didn't seem at all confident that she could do it without destroying the original artwork. I finally gave up, took it as it was and left. I was most annoyed that they actually charge as much as they do for framing that bad, but I was also surprised that she did not at least offer to refund a small amount of my money for the mistake. I suggest you go anywhere else for your framing needs and to NEVER USE MICHAELS for framing artwork!
Appalling! Michaels framed a large photo years ago but the photo fell off inside so I asked about cost to fix it. Response: about $10. When I took it in, another woman said "prices have gone up." Final cost: $26. When I picked up the piece, someone pressed too hard and the sticky substance on the strip to hold the photo in place came off onto the inside of the glass (very noticeable) and nobody saw it? So I was told it would have to opened up to clean the inside glass. I went to pick it up and someone removed and discarded the special glare proof glass (paid extra for it) and replaced it with cheap clear plastic. The woman called "the manager" who said the spot would not come off so it was replaced. "Why not glare proof?" "We don't stock that."
So why not find something comparable OR just call me? Instead, it was decided to downgrade my framed piece and not tell me. It looks cheap and I really don't want it in my home. ABSOLUTELY APPALLING! This isn't just bad workmanship and outrageous customer service; it's practically against the law (which I'm sure some fine print will get Michaels off the hook). I'm incredibly disappointed and will never go there again. Stay away from the store in Hybla Valley at 7690 Richmond Hwy, Alexandria, VA 22306.
Employees are lazy and rude, must be something in the air in Clarksville Tennessee? I never get approached or spoken to. I was looking at something in an aisle and had a cart, they always have things set up in the middle of their aisles. I could sense someone behind me but kept shopping. I didn’t know what they were doing and didn’t really care, after IDK maybe 2-3 minutes a loud huff and this woman EMPLOYEE with a cart went around the bin to get by me. Okay, so this is something she could have done all along right OR done the polite all American thing and said EXCUSE ME like I ALWAYS do, are you kidding me. She’s so lucky I was in a decent mood that day!
I made a complaint about how the employees treat customers in this Michaels location and heard nothing, so the store manager is their reflection, ha. Again I’m wondering where the district and regional management are when they hear these type of complaints or do they? That store is never busy and just opened about a year and a half ago so you’d think they would want to make a good impression. So I do not shop there anymore, geez my stores are getting limited in this town because I refuse to be treated like crap because I do not treat people that way!
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CONSUMER BEWARE especially online shopping. Went online to purchase a gift card and transaction is now processing double! That means no access to the second charge until payment post to account. Customer service had no power to correct transaction, in fact they were too busy telling me there was nothing they can do! And blamed my bank! WOW... The bank only holds what the merchant has requested until the process has been balanced! IT IS THE MERCHANT THAT TRANSACT THE REQUEST.
I purchased yarn at Michaels Craft Store in Ellisville, Missouri. The yarn was tied together more than at the halfway point. I didn’t discover the tied yarn until I was almost done with a hat I was making with the yarn. I have heard about stores selling used items in their stores but I was still shocked. The clerk made me wait for the manager because the clerk told me she didn’t think I could return the yarn. I felt like I was in the wrong. What? I did get my money back and the store employees had nothing to say. The way the yarn was repackaged made it hard to detect it was used. I guess beware. I just wish something could be done about it.
I made a $135 order yarn for a crochet project. This was my first experience purchasing from a Michaels, either online or in person. I received a notification of shipping 24 hours later. The following day, I received an email from UPS indicating that my box of yarn had been received by UPS RIPPED OPEN, with the content removed. When I called UPS, they stated the box arrived to their shipping center this way, meaning, Michaels shipment center was aware of the theft, and decided to ship me out an empty box anyway. I contacted Michaels immediately, they reviewed the UPS information, and stated I would receive a refund for the entire order within 48 hours to my original payment method.
Um, no. You don’t get to hang on to my $135 a while longer. 9 Days is long enough. I initiated a chargeback with my credit card company this morning. This will be my first and last time shopping at any Michaels, either in person, or online. Horribly inept and shady company. Shop elsewhere!
I loved shopping at Michaels for many years. Now when I go in the yarn I need is never in stock. I shop at the Michaels in Florissant MO. I use a lot of Caron red and white never in stock. I use North Sea Bernat Blanket yarn never in stock. Have to order online. I am getting very angry. The products I need are never there. Please keep these in stock at store or I will shop somewhere else.
I have framed a number of pieces at Michaels and I have now learned that they are great, until they are not. They recently damaged a piece that I took in. My COA was quite clear about its condition and on return there was a smudge, a surface slice along the arm of the image, and spots to the bottom. They immediately refunded the cost of the frame and quite amusingly to me, offered me 100.00 compensation for a piece that is worth much more. I have learned my lesson, and for this I do not blame them.
I now know, if you have something of no value, then certainly you should let them work on it, but anything of value, please take it to a framer that appreciates clean working conditions and safety issues. Now here's the rub, Michaels' prices are actually so high that it's not worth using them for something that has no value. So what's the final conclusion, it's not cost effective to use them for something that has no value and they are cavalier with things that have value. I strongly advise you to go elsewhere. I will be.
I ordered a $346.00 Christmas tree online on October 27, 2017, during Michaels big 70% off Christmas tree sale. I received the tree, did not like the tree and then started the painful journey of attempting to return the tree and get a refund. With other online refunds with other companies, usually the company will email you a self adhesive tag to attach to the item and return to the nearest UPS. Nope. It took 3 phone calls to Michaels, phone calls in which they acted like they had never had to deal with an online return before.
On the 3rd phone call they finally sent UPS to pick up the tree at my house, on November 16th, a full 2 weeks after I started the phone calls to Michaels to return the tree. The tree was delivered back to Michaels on November 26th, two and a half weeks ago. I sit here today, December 14th, after 3 more phone calls to Michaels since the tree was delivered back to them, and I still have received NO REFUND. Three hundred and forty six dollars would be really nice to have around the Christmas season. I just got off the phone with Michaels, again, and the lady said I would be getting a call from customer service. Needless to say, I will not only never order anything online from Michaels again.
I went to the Avon, OH store last Saturday to pick up some Christmas lights. The store was somewhat busy, so it took about 10 minutes to get to the register. I repeatedly told the cashier that I was using a Michaels gift card and she insisted that I swipe the gift card through the card terminal in front of me. After 2 attempts and card read errors, I hoped that the cashier would try swiping the card through the register. Instead, she just stared at me. I ended up using a different payment method. I will not be returning to this store.
Michaels, 11260 West Olympic Boulevard, Los Angeles, California 90064. I had a picture frame that was framed by one of Michaels' other locations a long time ago, however, I had a problem with the glass and wooden frame and so I wrote them plenty of letters and Thankfully, I was invited to come back to my local Michaels store in order to get taken care of properly and right! In My Case: I had to make two (2) trips which was Not Their Fault! The first time that I visited them, I had to get the broken glass replaced, however, when I got back home, I also discovered that the wood that was used for the wooden frame had a slight discoloration. Thankfully, I was allowed to come back to the same Michaels store for a second time and was well taken care of by **.
My only disappointment was that they did not have the wooden frame available and I had to leave it there for about seven (7) more days and they will call me back around October 27, 2017 to pick it up. Other than that, they at least took good care of ME as their Michael's Loyal Customer and I'm sure that they will do a Great Job at Replacing The Wooden Frame as well like they did for the Glass Portion already. I want to personally Thank Crystal and the other former male employee from the week before for taking care of ME and all of my Michael's Picture Framing Needs back on Friday, October 20, 2017.
I will no longer use Michaels for Framing. I went back 6 months later to have an identical size painting framed and the price of the frame went up 60%. So when they say 70% off, they just increased their frame price by over 60% in 6 months!! Go to ANY local framer, I am sure you can beat Michael's prices and get the same frame. Secondly, they put numerous adders on all their frame prices, make sure you decline most of these. When I asked the salesgirl to print out my quote she said she could not print out the itemized version. You only get that AFTER you pay.
Michaels return policy is horrible. It first says you can return anything you are dissatisfied with, but then says it must be new, unopened and in original packaging. How am I supposed to know if I'm dissatisfied with paint brushes if I first do not use them? It says I would need to contact the manufacturer to return. Guess who manufacturers it? Michaels. Just money in the trash. Will not be shopping there any longer.
Historically Michaels has allowed the use of multiple coupons when applicable. The implementation of this policy drives me crazy because not all EMPLOYEES of Michaels Stores are familiar with the policy. Now suddenly, my local Michaels 57 E City Avenue, Bala Cynwyd, PA 19004 claims they no longer accept 2 coupons per transaction. I was floored.
For example: If I have a 40% off one regular priced coupon along with a 30% off regularly priced yarn coupon and I want to purchase 4 skeins of regularly priced yarn and a pair of regularly priced scissors, I should be able to use BOTH coupons and I use to be able to in the past. Now my local Michaels store is telling me that these 2 coupons are not permitted. WTF? I struggle going into the store to begin with because there's never enough cashiers, the store is poorly stocked with enough merchandise and the "some" of the employees are lack the basic customer service principles when dealing with customers. Michaels, please get your act together and be more consistent, PLEASE!
I feel very frustrated when I go into the Michaels store on Richmond Highway in Alexandria, Virginia. I usually go into Michaels when my daughters would like to do an art project of some kind. This evening we went into the store to purchase canvases and paint. There were at least three people with Michaels name tags on that I came across. Not one of them offered assistance when I engaged in eye contact.
When I was ready to check out, I asked the sales associate if there were any coupons? She said I would have to look them up myself. I looked up paint canvases in the size that I purchased and saw that they were on sale for 10.00, originally 19.99. When I showed them to her she said they were a different brand and made no effort to help me get or use the coupon. She made no effort to help me locate the item nor cared if I purchased anything. If I did not have my daughters with me, I would not have made the purchase at this store. This is not the first time I have tried to get help from a Michaels employee, to be told or to feel like it is too much trouble.
Letters and Decorative Boxes - Ordered products online that were in stock. Received email early in a.m. that stated three items from order were canceled - no longer available. Went online and chatted with rep this morning and found items were available so had to re-order. Rep did provide code for discounted shipping which was on original order, but had to call back after placing second order to receive the 40% off. Discount was from original order. Why state on website that items are available that are not? Seems that this all could have been resolved by their Customer Service rep with one interaction. Very inefficient process.
Today, I went to Michael's Store #3340, San Jose, California to return some Disney foam Mickey Mouse & Princess hats because my students with special needs did not like them because of the plastic wire that goes under the chin. Two of the Mickey Mouse foam head gear had been torn where the plastic hanger attachment is. I had cut off all the tags. I have been told that Michael's does not take merchandise back for returns with the tags cut off. I had all of the tags that I had cut off. I had not been aware of this policy. I will not be shopping at Michael's again and will be informing others of this experience.
My experiences at this location are horrible. Every time I go to shop for my art supply and need help... it seems like no one can help me. They are always stuck at the registers (mornings or afternoons) and I understand that it gets busy but this store need to hired more people to work on the floor. Every time I go the line is so long. I had asked for a manager and she was stuck at the register so she couldn't help me either. I love this store but there's nooo customer service on the floor and it's annoying! Alsooo! Since there's no employees on the floor and nooo security, every time I go I see people stealing from left to right, why??? Cuz there's nooo security and of course no associates on the floor. It's just sad! I hope y'all fix this!!
Just came out of Michaels. Had a very bad experience!! They have a sale going on buy 2 get 3rd item free, I was willing to purchase 3 Wilton fondant boxes $18 to get one "free"! (Big paper was in front of all the fondant boxes advertising.) So when I get to the register they ring up regular price! I tell the cashier about the "sale"! She says "it's doesn't include everyday value products"! Whatever the hell that means!! So all their coupons and sales are B.S.! Just lost a good customer. I'm going to Hobby Lobby. I've never had problems with coupons there!
I placed an order online which included several items. When my box arrived, it looked perfect. The delivery company took good care of the box. My delight ended there! When I opened the box, the most important product of all was broken. This item had was wrapped in two layers of bubble wrap. The outside box did not have a mark nor bruise. You can only conclude that Michaels intentionally sent a damaged item and the shipping finished it off!
Well if you think that is bad enough! Call customer service! The worse customer service I have ever experienced. After explaining the situation and telling them I need the product by Monday the latest (it's Friday!), the first person told me that next day delivery would be Thursday. Yes... you read correctly! Thursday! I asked how is next day delivery, Thursday? The representative said it's because it takes two days to wrap it. Folks... the product is a bowl! When I rejected that comment, he then said I could drive to the stores to see if the product is in the stores. Really! I told him NO and to send me to his supervisor. He did not! He sent me to a girl who was going to assist in finding a store to purchase the product again! I said NO, yet again and she forwarded me to a supervisor... so I thought. NO... He was just another customer service representative that couldn't do anything. He sent me to a supervisor.
The supervisor was at least not rude, but again not helpful. The supervisor has to speak to his concierge or contact and get approval to send my product to me by Monday. Apparently there is a concierge somewhere undisclosed. And this concierge is the only person in all of Michaels who can have this product sent to me by Monday and he took a personal day! See... there is only one! Because no one else can help. My takeaway from this is Michaels enjoys taking your money and wasting your time. I don't like going to their stores because there is always just one register open and a line 20 people deep. This conversation lasted longer than that line! So there was another hour and half of my life that I will never get back. Oh, and as for my product?!? I won't see it until Wednesday! Let's see if this one is broken!
I purchased an item online from Michaels. The item wasn't satisfactory to me, I never even to plastic off item. Well I tried to take back to store and was told had to send back since it was online purchase. Ok no problem. I could do that. I called the 800 Return Dept and they told me I would get email from UPS with info for return. Had to wait for that email (like 2 days). When I went to see if package could be picked up UPS told me Michaels hadn't covered that. So I had to take to the store or drop box (package too big to fit) or give it to UPS person if I seen one. Well long story short when they received it back online refunded me the merchandise price and some of the tax on merchandise. Didn't refund S&H which was 6.95 and a small portion of the tax. Never will I order again.
Store: 8200 Renaissance Pkwy, Ste 1030, Durham, NC. I have found very good customer service such as a cashier in the Michael's in Durham. Other employees helped me when I had questions about where to find something. The cashier always talks about what my project is for whatever it is that I am buying, and I appreciate that. I've also gotten good advice from cashiers and other employees. I would recommend this store to everyone.
I went to Michaels in Columbus, Ohio right before Christmas. The items I was buying were advertised as 70% off and there actually was a box of them with the 70% sign on the counter where I was checking out. I watched as the cashier scanned them and the full discount was not being applied. I told her that the reason I was buying several of this item was due to this discount and pointed out that they weren't ringing up correctly. She told me they would be discounted once it was totaled. So I paid the final amount she told me, but when I got my receipt, sure enough the discount was not applied. I had already paid and didn't want to wait while they had to be returned and reentered. So I left knowing that I had just basically been ripped off.
There were several issues here as I see it. The product had not been entered into the system correctly with the discounted price, even though it was profusely advertised around the store including on the checkout counter. There was no mystery what the price should have been. The cashier didn't know what she was talking about, apparently, since she assured me it would be discounted but it was not. And they should give you a chance to see the itemized list and what you are being charged for each item before you pay.
On Christmas Eve Day, daughter and I went to the Palm Harbor, FL Michaels to make a small purchase to complete a homemade gift. Seeing an employee at the end of an aisle, I told my daughter I would ask where we could find the item we were looking for. An off duty employee was crouched in the middle of the aisle and overheard us. She jumped up, cut me off and engaged the employee on duty in a long irrelevant conversation while we waited patiently. Finally, I said, "Excuse me, I just need to know where to find..." but was cut off by the off duty employee who said, "We don't carry that."
Daughter and I walked away and discovered the item on the next aisle. When we got in line to check out, the off duty employee was behind us. She loudly spoke to the 3 cashiers so that the long line of customers waiting could hear her - one asked where her child was and she proudly stated she dropped her off at a sitter before 8 AM so she didn't have to watch her because she was tired as she was seeking out whiskey at 2 AM the night before. Don't know her name - she's very short with long curly brown hair - seriously needs help and a job not working with customers. Really worried about her child!
I was in the Olive Branch, MS store on 11/25/16 (Black Friday); the manager on duty was Tricia **. I was shopping for favor boxes for an event. I noticed a 50% off sign on the wedding aisle for the gift boxes. At checkout it was not in the system as a sale item. My friend and I explained the signage; the cashier asked for a price check & asked for a manager. While waiting I asked my friend to go & take a picture of the sign. When she went to that aisle, the salesperson said that the sign should not have been there, so she removed it. Needless to say we didn't get the picture of the sign.
My friend came to the register & explained what had occurred. Meanwhile, Tricia (manager) comes to the register. She was not accommodating, considerate, or pleasant (she was not nasty), firm. She continued to dispute the existence of the signage, stating that those boxes hadn't been on sale for a couple of months. To avoid making a scene, I asked for her name & politely said I would contact the corporate office. My argument is as a customer I should have been given the sale price because it was posted at the time of my shopping. I didn't post the sign, so as a Michael's manager she should have taken responsibility of her employee's mistakes & honored the signage.
I chose to have that item removed from my purchase. It's unfortunate a customer has to consider taking pictures of sale signs to ensure their discount. As a matter of fact I went to another retailer the next day and the same thing happened, but of course with different results. When the cashier asked an associate to check for signage, she returned & stated, "The sign was there, but it should not have been. It was supposed to have been for yesterday." The experienced cashier told the co-worker to remove the sign & she honored to discount for that item. That's what should have happened at Michael's. Could this have been discrimination... who knows.
Went into Michael's on 11/23 for a specific item. Found it, it did not have a sale tag on the product or on the marker on the shelf. The price on the marker was their normal white with black type price marker for $19.99. I got to check out, presented my 40% off coupon and was told the item was on sale and I couldn't use the coupon.
I told the cashier there was no sale advertised on the item or at the POS where the item was located. She insisted it was on sale. Not surprisingly the item rang up at full price. After running around town looking for this particular item I figured it was not worth the hassle so I purchased it and just left. When I got home the item was a piece of garbage anyway. Found a better yet cheaper item online and ordered it. Today I returned the original item to Michael's while my daughter purchased some craft supplies. They were not on sale but I was told the coupon was not valid towards them as well. I'm DONE shopping at Michael's. I will drive the extra distance to shop at Jo-Ann's.
First ONLINE order through Michaels. I was unhappy with quality of the product (photo storage box clips were flimsy and would not lock appropriately). Once I decided to return the items, I had to call and request return labels (labels were sent via email approximately 2-3 days AFTER the initial phone call). Once I had received that labels via email and packaged the return, I sent them out that same day (October 24th). By November 7th I had still not received a refund. After MULTIPLE calls with their customer care no one was able to give me a definite answer on the status of my return. I was told that when my return was approved I would be receiving an email.
Finally, on November 14th, I spoke with a representative who told me that per their database, my return had been received October 28th and that my refund must have been a result of "miscommunication". He "assured me" that he had submitted the request for the return and that I should see a refund to my account within the next 4-8 business days. I HOPE I DO receive my refund. I will NOT be ordering from Michaels again. I will continue to shop at competing stores (Hobby Lobby, JoAnn's, and Amazon) whose customer service and return policy is much more efficient and customer friendly.
Last two times I have gone to Michaels in Palm Harbor, Fl, the service has been terrible. Cashier was very rude and didn't want to answer any questions. Didn't ask for my Michael account. I will not ever shop there again like many people I know.
Michaels Stores, Inc Company Information
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