About Michaels Stores, Inc
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Michael's sends me daily (or even more) emails about their sales items. This one was for "Welcome" mats. I went to 4 different stores looking for the one I wanted. Nope. Went online. Not available for shipping. Also check all stores online - "NOT SOLD" How AM I supposed to get it then?! A few days later a new sales advertisement features the exact doormat I was looking for, yay! Nope. Still not sold or available for shipping. Next, Michael's asks me for a review. I said the same as above and added a "Good job, advertising something you don't even sell." Today I got a form letter email thanking me for my review but it "didn't conform to their needs" and I was welcome to submit another review. No explanation or attempt to correct the issue. Just 'we aren't going to post THAT on our site...' What a load of crap. Get me into the store and see if I'll buy something else...ik.
Ordered through Michaels online store. The experience was generally not terrible, once at the cart applied coupon codes for a reduction (per the offer). Cart updated and confirmed the amount on payment. Email receipt of the transaction confirms a total significantly larger. Call customer support, they are not taking calls. Not. Taking. Calls. Not a long wait, no calls. Use the chat bot, Mike Bot, unintelligent and unable to assist...would I like a rep? Yes! Sorry no reps available.
Use contact us webpage, open support ticket marked URGENT. No response...ever.
Wait on Mike Bot chat two days later, transferred to human chat, wait time over 1 hour. This rep can't help. I need to accept the shipment and pay to return the shipment. Transferred to supervisor chat. 20 min wait. Same discussion. Finally issues refund. Provides a claim #. Four days later. Packages are left outside, visa statement still shows full (incorrect) charge. Waiting on chat again...currently waited over 40 minutes. They have no business selling products online as they simply cannot support the model with any service at all.
Good Day, I’m having a really and I mean really hard time understanding why the store is not accepting returns. The excuse I received was because of germs and there is no date as to when returns will be accepted. You got to really be kidding me that we all can’t return items, especially at a time folks may need their money back. Your stores are open to the public but returns can’t come into the store due to germs. Please explain how an item won’t have germs on it today vs tomorrow vs next month. Germs don’t pick a date to stop showing up and this virus can be around for quite a while. Regardless when you accept returns, you are going to face germs. No different than a customer that’s in the store touching the items.
All other stores have no problem returning items. I think this is taking things to the extreme and feel it’s more a higher up decision to not lose money with the hopes people forget or lose their receipt. It is plain and simple ridiculous and if you can’t accept returns, then why is the store open to the public??? I don't know who thought this through but it’s clearly not a well thought out plan or maybe it is, with as I mentioned earlier, done with the hopes of people forgetting or losing their receipt so the store doesn’t lose money. People need to return for all different reasons and some may need to purchase what they need but can’t afford to because the return was part of the money being used. Plain and simple, if you're NOT going to accept returns, then you NEED to be closed to the public.
Ordered online at the Inglewood CA location. Went to pick up an hour later. Was told it would take up to two more hours. I was in a tight time window but moved other things around to make that possible. I called when I pulled up about 4 hours after ordering and was hung up on four times before finally got through. The same employee came out to tell me that it was in the current group of orders they were pulling but it would be another 45 minutes. I could not talk to a manager unless I called again and got through because they will not come out of the building and I could not get the small item myself because customers were not allowed in. I was goated to cancel the order instead of bothering. The worst customer service I have experienced anywhere in quite some time! Communicating effectively is clearly not a priority and over five hours (and waiting) to go to the aisle they list on the order and take this handheld item out is apparently too difficult.
I ordered one item on April 23; never received an email confirming the order or a time to pick up (both of which I had received on a previous order). So I assumed that the order had not gone through. Today I got my credit card bill - behold! I was charged for the item! Tried to get to customer service on my computer, but had to use my phone to get into the chat queue. After an hour's wait, I was connected to Karla R. who asked for the order number (none, as already noted), then my email address. Then told me that there was no record of the order. I typed in several more pieces of information, but apparently had been disconnected as soon as she said she couldn't locate it. Not helpful, not worth the wait, and rude - and I'm still charged for something I never got. I will never order from Michaels online again.
I ordered some heatnbond on 4/23/20 and was not expecting it for at least a week... Still waiting on my Joann's order... Received my Michaels pkg. on the 4/25/20... Very pleased with this order...happy...
I dropped off two canvasses to be stretched pd $190 on 3/12. I am relocating out of the country and need my canvasses back. I waited an hour on the chat, told to contact Aaron Bros. Can't get them. No updates of any kind from anybody. But, of course, you can pick up your online purchases at the store. I need my canvasses back. But no way to communicate with them. Aaron Bros. is totally unreachable.
I ordered 2 items for a total of 34.02. One shipped yesterday with a valid tracking number. I get an alert that a second charge for 15.29 to my account today and a notice that the second item has shipped with a tracking number that can't be tracked because that number is more than 120 days old (according to UPS tracking site). I have been on Michaels chatbot hold for more than 2 hours now waiting for a representative as no one is at their customer service phone line. I try to stop payment with my bank and they say I have to wait until it posts to claim fraud on the transaction... Never again will I EVER order or purchase from ANY michaels brick and mortar or online ever again!!!!
I have hardly ever had a good experience at this store. With limited competition for artists & crafters, Michaels unfortunately has the market in my town tied up. The staff needs better customer service training. They are never cheerful and always seem annoyed by questions and queries. Something must stink from the corporate headquarters on down. I recently placed an order... it did not come in despite my repeat calls to the store.
When it finally arrived late on the long weekend with covid quarantine I could not pick it up as the store was closed. It was after the required time frame a manager called to say it had finally arrived, long overdue. I could not pick up the same day he called and when I decided to pick up next day Michaels informed me they canceled the order, and too bad for me I would have to order again. Honestly, I am not pleased and will take to ordering my stuff from other sources from now on. Shop here if you must but don't expect a stellar experience. You won't find it.
I am beyond frustrated. After years and years of debating on getting a cricut maker I finally made the decision to take the dive and buy it. With everything going on right now I decided to get everything shipped to my house well because I ordered 4 things - a glue gun, glue sticks, the cricut sewing kit and the maker. Michaels has sent me so many confusing emails saying my order is on its way but sent multiple ones for pretty much each item. UPS is saying some items are coming and some are not but they have no names on what it is so I have no clue what is and isn't coming.
The money was taken out of my account and then put back but still no email saying my order was canceled. I log into my Michael's account and it says i have NO ORDER HISTORY then I have ups saying some packages should of came yesterday. Nothing came so I have ZERO CLUE on what's going on, what is coming, what isn't, who to call, how long to wait to see if my stuff will come and neither Michaels or ups has emailed me to let me know that the order was canceled. I used to think that Michaels had their stuff together but after my experience and reading SO MANY BAD REVIEWS I can see I was very sadly mistaken. Never again.
Michaels Stores, Inc Company Information
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- Michaels Stores, Inc
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