Michaels Reviews

Was in Michael's on 53rd Street in Davenport Iowa an hour ago. There was ONE checkout person and about 12 people in line. She called for assistance. An worker was pushing carts around up front but did nothing to help. Then another older gal came up front, talked to the first gal then left. About 15 minutes later the second gal came back. The woman in front of me who had a cart FULL asked her if she was going to open up. She got really snippy and said "Yes I am, and don't get mad at me. I was helping someone else".

On September 28, 2016 at approximately 7:30 p.m. at the Michaels located at 2740 Midway Drive in San Diego, CA, I presented my purchases (a planner priced at $29.99 and two planner accessories, each priced at $4.99), together with a 50% off coupon, to the young man at the register wearing the name tag **. I confirmed with ** that the accessories were buy one, get one 50% off.

Overnight took 6 nights. I paid extra for overnight to get everything in time for my son's birthday. The box arrived 5 days after guaranteed and they were not apologetic.

Today, I spent 64.00 in the Michaels Store located on University Drive which most of my products was of floral located beside the counter where a woman was putting together wreaths. When I got them home and started to put my daughter's wreath together, the floral literally disintegrated in my hands. I tried to place several of the pieces on the grapevine wreaths that I also reluctantly bought, (and there's a story there too) the results are awful. I have created wreaths for twenty years and never in my entire experience have I came across such a poor quality of product.

Worst retail experience ever! More than once I've had a bad experience with this company. They don't honour their coupons and if they do, they get it wrong. I have to return to the store to sort out the mess. And even then they are not that willing to make it right. They advertise products are on sale, but are not. Give a coupon for any regular price item, only to find out at cash it's on sale, with no other visible signs on the shelf that it's on sale. One particular cashier (and I always seem to get her) is rude, wouldn't smile to save her life and mostly unpleasant to deal with - especially when you want to return an item. I will never shop at Michael's again. I am fed up with the monopoly they run, prices are exorbitant, classes are cheap only kids would want to take them. I am so done with this store.

The closet Michaels Stores is almost 40 miles away from where I live. I am constantly giving this store my money because I am a crafty person, but today I called the corporate office to see if the store can donate one reef and one floral arrangement to a title one school. The lady told me no because they already had two organizations that they give to. I could see if I was asking for a lot, but all I was asking for was One reef and one floral arrangement to go into the front office of a inner city school. It would not have hurt them and it could have been a tax write-off. Some schools are not fortunate to have things like that because they just do have their needs covered. I am totally floored that the store acted as though they would have lost a lot by doing a nice gesture.

Good customer service is necessary and this was the worst I've had in a while. I bought two frames last week and I tried to buy another today but the price was twice as much per one frame. There was no information last week that the frame was on sale for any reason and my confirmation email reflects that. I contacted customer service chat and she told me, "Too bad." I told her I would need to return the two frames I already own because I needed four of the same (I didn't realize I needed four when I first bought). She ignored that request and ended the chat instead. Her name was Karen **.

The last time I was at the Michaels in Oakwood plaza the framer I was working with needed to go to the front of the store to help with a problem. I was not in any hurry and loved working with this particular very professional framer. While waiting the Mgr of framing came over and asked why I was waiting. I explained what was happening and his remark to me was "THE JEWS WHO RUN THIS PLACE MAKE US DO TOO MUCH WORK BESIDES WHAT WE DO IN FRAMING." My jaw dropped to the floor as I had worked many times with him and never knew he was so anti-Semitic and reminded him that I am Jewish and his reply was "YEAH... SO?"

Michaels in Dothan, AL is slightly over a 30-minute drive for me one way. Something is wrong with their online website so I cannot book the classes online nor can I book them over the phone because they do not make over the phone reservations for their classes. I make the drive to have the experience the classes offer with my stepdaughter. We have signed up for 4 in-store art classes and all 4 got cancelled. I shop at Michaels at least once a month. I will not ever again nor sign up for one of their classes. They get the luxury of leaving a call on my voice mail and I get the look of disappointment on her face because of their incompetence to follow thru with a scheduled well in advance that we post on our refrigerator event(s).

Michaels store on 66th Street and Nicollet in Richfield, MN. This is a convenient store for me, it comes to mind first when I need craft items. I visit maybe four times a year. There is always a line waiting for check out, and always four or five people ahead of me and never moves quickly. I see this at every visit. Yesterday I needed a sheet of styrofoam to do a project with my grandson so I stopped at the store. I was glad to spot it right away, searching is usually an issue. A plastic wrapped sheet of styrofoam about 12" by 18". It was priced $6.99 which I thought was way overpriced but I was in a hurry. Finally get through the checkout and open it at home. My first thought was, "What kind of ultra cheap styrofoam is this?" Tiny granules coming off all sides of the sheet, a huge mess. I vowed to myself to never enter that store again.

On 03/18/16 I visited Michaels #5715, 5106 Northern, NY. I purchased the American Flag (3x5) on regular price $19.99. The cashier charged me $24.99 plus tax. When I started to dispute it the salesperson got very agitated and begun to repeat, if I want it or not (for $24.99)? I brought the label with the price and item description on it and called for supervisor (**). I had the weekly coupon (50% off) and senior discount (10%). I am constant purchaser in this store but no cashier before NEVER told me that I can use 10% senior discount (I am 70 and look like it). My friend told me about this discount, so first time when I used it in Michaels.

I am an avid craftier and artist and I shop at Michaels at least twice a week, and yes I use the coupons that is why they e-mail them to me, so I use them. The Michaels on 66th in St. Petersburg Florida is my home store and they have 2 cashiers that I always have the luck of getting that are just downright rude to me. They do not speak. One took one of my coupons and threw it away. When I asked why she said "you have the wrong kind of paint." I assured her it was the right kind of paint for the 40% off coupon and she became very disgruntled. Well the coupon worked. They are so rude that I dread going in there and will just start buying my supplies online from Dick Blick. I would rather wait a few days, and pay a bit more to not have to deal with the mean girls at the St. Petersburg Michaels.

Michaels has the most inconvenient website and very poor inventory in Manalapan, NJ store with very non-compatible prices.

This store at Norgate, San Rafael closes at 9pm. I called at 8:50pm and made my inquiry. The lady put me on hold and eventually it was disconnected. I arrived at their shop three minutes before 9pm and the doors are locked. The staff inside do not care. This is the second unhappy incidents with Michaels. Both were caused by younger staff in which one has a short term focus (cares too much about letting a customer in minutes before they close) and the other is inexperienced. People at Jo Ann are very nice. They may be older but they have proper manners. It is closer to me in southern Marin.

I brought a canvas to Michaels to see about getting it stretched on a canvas. Coupons don't work for canvas stretching. Okay. $180 and change for supplies and labor. I have gotten a few other quotes for the exact same job, $45! What makes their canvas stretching so much better that it would be 4 times the price to have the canvas stretched? Skip Michaels for frames or canvas stretching and price quote somewhere else!

Entered the store to return 3 of the same item but without a receipt. I shop Michaels at least once a week but most weeks more. The cashier started to ring the items to return and they came up 1.39, the items are marked $20.00. I asked her why they were $1.39 and she said since I did not have a receipt, it came up with the lowest previous sale price! I told her I highly doubt that these items were ever $1.39. It is part of their own company Recollections organizing items.

I was entering an art show and I told the sales clerk that I needed it to have a wire hanger to meet the qualifications and that I was experiencing a migraine headache and really could not think clearly and I was under a deadline. I told the sales clerk I would trust their judgment because I had worked with them several times in the past and was happy with the results. She showed me a frame and then we started looking at mats and I was not really thinking about the frame. I paint in acrylics and don't like glass over the paintings which I had discussed with them before. Well I let them pick things out and I was just happy that they could meet my deadline but I really did not like what they had done, but did not really have the full capacity to make a quality judgment, I am not a rookie at this but just impaired by migraines.

I recently bought 4 picture frames to bring home to my husband so he could pick one out to use. He did and I took the other three back for a return. However, I only got the "return value" listed on the receipt which was more than 20% of the original price. Is this something new, not getting full purchase price on unused return merchandise? I looked on their website and their advertised return policy says nothing about this lower than purchase price "return value". Seems very deceptive to me. If there was a list of things which you could not get full return value on, I could read that and remember never to buy those things from them, but there's nothing and there is no way of knowing until you've purchased the item and then it's too late. So I won't be buying anything at Michaels ever again. You got me once Michaels. You won't get me again!

I attempted to return an easel on 12/29 that I received for Christmas. I was given 59.00 credit for an item bought one week prior at 179.00, and on the shelf day of the return for 199.00. I asked for the manager who was insultingly dismissive, and then threatening. The easel had not even been out of the box!!! I am generally a calm person and known for being very good at handling difficult situations, but something about this manager's attitude SET ME OFF, not to mention being incensed at bringing back an item and receiving so little for it, I could not even replace it with the far lesser item I wanted instead due only to size.

My wife had a 70% off coupon, had 4 prints matted and framed, and the final price, over $1,000...after the 70% off coupon. Does something smell funny? This means at "regular price" she would have paid nearly $3,500. Yep, smells funny to me. Buyer beware (and ask for pricing estimates before spending 2 hours with the manager, who has quotas to meet on selling glass, matting and frames). Also, you can get same-day refund on a custom framing order, which we did. Only good part of this sad, deceptive practice story. I'll take my business elsewhere for an honest quote.

Around Columbus Day there was sale on beads at 40% certain strands advertised in their flyer and online. When I went into the Hadley, Mass. store there was a paper sign posted in the bead section saying that instead the beads were 4 for $10. I did the math on the spot and found this created an increase in the selling price. I found a salesperson and asked her for confirmation and demanded that I get the advertised price. She found the manager somewhere and got the okay and she said to find her when I checked out. They never removed the sign. I walked around the store and found the manager myself but he refused to talk to me or even look at me.

I am a lover of crafting and have a personal side business making chocolate sweets and some baked goods, so I visit Michael's more often than I'd like to. On a recent visit to my local Michael's store, which I happen to favor, I received great assistance and advice for project materials I was in need of for my son's project. However, I had also been there to inquire about information for a crafty birthday party for my twin daughters who are turning 13 and also love crafting. The information provided was ideal and I was both excited and eager to book and host their birthday party here.

I finally decided to end my Michaels habit..... of being ripped off. I have shopped Michaels for the last 10 years or so as I am an avid crafter and they always seemed to have good advertised sales and coupons; however, the last 4 or 5 years of shopping there have been extremely frustrating. The problems: 1) SALE PRICES: The posted sale prices on the shelf or tag are not reflected accurately at the checkout register more often than not, so you end up paying full price. I have to now double check with an employee (when you can find one) to make sure the item really is on sale, or absent that, pay attention to the register as the items are being rung up AND check your receipt afterwards. 2) COUPONS: False advertising ----- on my last purchase I used a 25% Off ALL ITEMS INCLUDING SALE and when I got to the register it didn't turn out that way.

Hope to hear from you. I'm not expecting much from you.

Michaels- McHenry, IL -- I purchased a teardrop swag floral arrangement for the fall and put it up in my hallway. After several days of walking past it, I decided I didn't like it. I went back to the store with my receipt but I had removed the price tag from the arrangement. The 1st associate said no problem, I could return the arrangement without the price tag, but she couldn't get the register to accept the sku number that was on the receipt. She called over her manager, who had the same problem. The store manager finally came out and tried to enter the sku number unsuccessfully as well. At that point she told me she couldn't take it back because I had taken the price tag off, even though I had my store receipt. If this was the policy, they should have told me that in the first place rather than try unsuccessfully to enter the sku number. I will never shop at Michael's in McHenry again, and I am an avid shopper.

There are two issues here. First, I was charged for two items that were labeled as on sale then rung up at the higher nonsale price. The clerk refused to do anything about this even when I asked for her to get a manager. I later had to get a manager to fix this issue and back it off my credit card. Second issue, I had two discounts. One was for 20% regular items and the other was 15% off all items. When the clerk put in the coupons, only the 15% coupon rung up for sale items only. This was done at the end of the transaction. I had to get a manager for the regular priced items to get credit to my credit card then ring up the items again with the new coupon. I was overcharged $13.63 based on the charges and reimbursements.

I ordered a swag. Received a wreath. When I called customer service to alert them to the issue - they told me that they would send a message to the warehouse & get the right item out to me asap. That was over a month ago. I called at exactly a month of waiting & spoke to a manager who said it would take at least 7 more days - that they had to send a message to the warehouse - he couldn't do anything for me. I am still waiting at 11 more days. THEY OBVIOUSLY ARE NOT GOING TO SOLVE THIS ISSUE! POOR CUSTOMER SERVICE!

Okay I have never had a positive experience in Michaels. I've only been in the Abbotsford location. But first time I went in the cashier was so rude she kept telling off my children for first looking at flowers than for them talking. After that I didn't return for awhile. I tried a party there and wow it was dumb. It was described as I could pick out a craft idea out of a book no. When I asked I was told to figure it out myself and I have to supply it. I was under the impression that you could choose an idea from them and then pay for the supplies and it would be ready so it's kinda a waste of money.

A short time ago I purchased a picture with a damaged glass. I took it to the Michaels store in Westhills in Calgary. The wonderful gentleman who greeted me was Antonio. What should have been a very easy job became quite complicated due to the frame on the picture. Antonio spent a very lengthy time trying to find the best way to replace the glass as well as choosing matting. I picked up the picture today and it was AMAZING. His associate told me that he was very proud of how it turned out and well he should be. It looked like a labor of love.

We went to purchase our carved pumpkin to Southeast to only be told only places with floral designers can and to go to Mohegan lake one. Apparently they cut a lot of floral designers. So we go to Mohegan lake. This woman named Laura is downright rude, tells us "we do not do that here." I said ok". I was told only places with floral designers do. She tells me "yes correct." I say "um ok do you not have one." She says "no." I said "Brewster told me you did." She gives me an attitude, says no. I ask which ones do. She tells me Hartsdale which is 40 minutes away. The floral designer and pumpkins were the best thing this company had. And now even workers are getting worse. You can never find help anyway there.

I asked about alphabet stickers and two clerks did not know where they were. This is fall and I asked if they had card stock in fall colors. They said no. Then I asked for glue sticks and one of the clerks pointed toward the side of the store but did not help me find them. This was the Michaels on Nutley Street. So I went to the other Michaels in the Fair Oaks Mall and asked for help with the same issues as I went away empty handed! The clerk at the Fair Oaks store and sure enough they did have card stock in Fall colors. Then I asked about glue sticks and she walked with me to the area and showed me where they were and told me about the different kinds.

I build architectural models and called the Palm Harbor store to ask for model trees. The store manager told me to go to Home Depot. I called corporate to let them know what happened. They promised the district manager would contact me after 2 weeks. This never happened. I called back and the CSR was reading while I was trying to talk to her. How I know this is because she told me she was. To this day that manager has never contacted me. I wrote a letter to corporate and they never responded to that either. This isn't even about the root issue anymore so much as it is about the fact that they have repeatedly and intentionally broken their word to me. For a company that claims to value its customers I have seen nothing but to the contrary. While it is inappropriate to suggest to people not to patron Michaels it is within my rights to share my experience.

I went to the Michaels in Mchenry, IL today 9/13/2015. My son found a Lego-like set he wanted that was on their end cap for 7.99 and since their dad was with me we had my daughter pick one out too. I had a 50% off coupon on my phone, and he had a 50% off paper coupon. When we got to the register the lady scanned one box, it came up 7.99, she then says "Oh the coupon isn't going to work because it's a clearance item". Now, being a Michaels shopper I know that their clearance has red tags, and was/now pricing. These items had a white tag, with no was now pricing and was on an end cap in a main aisle. I told her it didn't say clearance, so she called another lady over. This lady Moreen was a manager. She then tell me exactly what the other cashier told me, except adding "It was 14.99, now it's 7.99". I told her to hold on a sec while I go and take a picture of the end cap for her.

At store #2741, on 9/10/2015. 17:49, I was the only one checking out. I tried to use a check to pay my purchases. The young man did not know how to ring up by check. The female manager came over for a second to show him. He put in the wrong numbers and my check was refused. He asked for the manager to help him. She told him to get another way to pay for the purchases. I had plenty of money in my checking account. The young man had not been trained nor would he get any help when asked. I will not go back to that Michaels store again. The manager that evening did not care about the customers or employees.

As a pro fine art painter, I've been disappointed in the elimination of open-back frames and acrylic jar colors, things I went there for. I've cut my visits in half and order things from others online now. Too bad. I was in the stores often.

I think this is nonsense that I cannot adjust my order over the phone. I wanted to apply a coupon on the item of higher value that was regularly priced and not on sale, but the coupon was applied on the lowest priced item instead when I was making a purchase. I didn't realize it until I came home and looked at the receipt. Traveling to the store costs more than the percent off I'll get. Calling the store and the corporate office, I was told I would need to physically go to the store to get this taken care off. I tried to contact them online via chat and the response I got was that there is no connection between purchases made online and in store, so that didn't help either.

Why does Michaels offer multiple coupons each week when you can only use one coupon per visit!? This is so maddening. The cashier told me that if they allowed me to use the multiple coupons they put in their add, they would not survive as a store. This is crazy since you will allow me to come the next day and use them. This is a total inconvenience to me. Plus it works out to be the same thing. Makes no sense. Jo Ann's allows you to use as many coupons as you have or that they advertised. They are still in business!

I signed up for a free jewelry class at my local Michaels, just for fun. I picked a free class and did not pay a cent. Then, about five minutes before leaving, I called to make sure I had signed up correctly and did not have to pay. They took about 10 minutes to transfer me to the correct department, so I was running late. Then, they told me that the class was free, but I had to pay for extra supplies once I got there. I told them that I had received an email that told me that there was no supply list for this class. They said, "Well too bad for you, there is!" How could they talk to a loyal customer like that? I have bought many things from them, they should be nice to me at least.

I've had it with these guys. It seems like every time I get to the cash register, it rings up differently than I'm expecting. This time, I headed to the store (East Cobb) to get a display case for a special baseball that my son came upon. It looked like Michaels had a special going so I ran down there. The only baseball case that they had was a particularly nice glass case AND they were having a BOGO on all of the display cases. I don't need 2 but what the heck - I'll go ahead and take the free one. So the cases are right on top of the price marked $9.99. OK, grab the two cases, head to the front and wait in line.

I'd like to commend to your attention ** who works in framing at the Oxford Valley/Fairless Hills Michael's. I am a designer and for three years ** has been extremely helpful in assisting me in choosing mat and frame options for my clients. She is perceptive and personable and extremely efficient. She has saved my clients money and me, valuable time. ** is about to be married and my hope is that my commendation garners a little bonus as a wedding gift from her employer!

Return policy says I can return anything within 90 days with a receipt so I looked like a dumbass trying to return a cricut explore that I didn't like after purchasing.

I went to this store in Orem Utah for the 5th time. I will never shop here again and by word of mouth hopefully not anyone I talk to. No one should be insulted in a store. I have been more than fair. First 3 times I spent hundreds of dollars. And the next couple of trips lots more money. In the store, employees are not willing to help. They act as if you are bothering them, they are (insulting) and not people I care to be around, not when it comes to choosing a store to give my money to. And they now send things to my mailbox which I never gave this store my address, They got it off using my credit card and tracking my name. NOT GOOD. There is nothing that will get me back in that store ever, and I will not go with anyone else there, they might either after I tell them about my experience.

First I would like to say that Michael's framing coupons are apparently worthless. I was told that the coupon I had would not save me anything as I needed a "bundle" package (whatever that is!). I brought in a large picture that I bought at an auction that was in a cheap, ugly frame. When I went to pick up my picture $240 later, I found that they replaced the glass and put it back in the same ugly frame even though I paid for a new. I had to make 2 45 minute trips to the store till they finally got it right and all I got was a smirk and "sorry".

After standing in line a long time and asked to scan a price-said "too busy now." Then being charged for 1 item twice and checking my tape, found out I did not get the 60% off reflections. Had to take everything back in the store so they could rescan it and scan it again for the discount. I can truly say I was very unhappy with the Sioux Falls, SD store today. A lot of time wasted by waiting-not enough clerks and then having to go back in. When I left the store, I was not happy!! MY EMPLOYER WOULD NOT BE HAPPY IF WE GAVE OUT THE SERVICE I GOT TODAY.

I recently went to the Michael's arts and crafts store located in the Legacy shopping center in Palm Beach Gardens, FL. The woman at the picture framing desk in the back was so rude, actually refusing to help me when I asked for her help, that I refused to buy what I came in the store to get. I will never return to that store because of this.

I have noticed the last couple months I had these grey Moths in my dining room. Then about a month ago, I realize they are eating my eucalyptus wreath! So tonight I was googling to find out what I could do to stop them from eating my wreath. Come to find out there has been complaints about eucalyptus wreaths from Michaels saying they had moth larvae on them!!!! They are Indian Meal Moth!!! Dating back to 2008!!!! I just got it in November!!

I like your scrapbook paper products by Recollections, however it infuriates me that your distributor puts stickers on each piece of paper. I use the paper for making cards and sometimes the stickers leave a noticeable residue on them rendering part of the paper unusable for cards.

I just started coming to your store in Pensacola Florida. I had been going there several times and I always got help from very nice and friendly associates. This particular time, I had purchased some yarn and the following day I went to get more to find out that it went on sale and that I could not get any more since they were sold out at the store and also online. I asked one of your managers if they did price adjustments from the previous day. She agreed to do it, knowing that I was also disappointed that they were out of the yard I needed to finish my project..

Michaels Stores overall (but Fullerton, CA Michaels store tonight this one is dedicated to you) may have basic level of supplies for painting, at unreasonable prices (overpriced), and not to mention I was helped (opened the door for paint) by members who have no clue of what their merchandise is. They describe things as: thingies for the paint and oil. It gets better (sarcasm applied duh)!

I went to the Michaels Store in Brooklyn. I just wanted to say it was nice store, but then I spoke to this young lady that smelled like weed. As a customer that's coming to this store, I don't think that was good customer service at all. Went to check out and I wanted to speak to a manager and it was the same person. She had dreads. I didn't say anything at all. I just said I will write the company. I really don’t think you should have somebody that smokes to be working there at all. I just think that is very disrespectful to me. I don't like it at all. Hope I don't have to come in the store again and see this. I will keep letting you know until you do something about it. Thank you so much. Enjoy your day.

Anytime I've had to return something at Michaels, I've ALWAYS have had issues even though I have my receipt every time. They either don't train their employees on how to do a return or they hire very incompetent people who are incapable of grasping the process of how to do a return. I went to the Southgate Colorado Springs location of Michaels to return two pillows that weren't the size I needed. I bought these pillows on the same day, but at two different locations so I had two receipts. As usual, their incompetent staff was incapable of processing my return. The cashier after about 15 minutes was finally able to get one returned, but then was unable to get the 2nd one returned. She called her supervisor, who then called the manager. I had THREE (the cashier, a supervisor, and the store manager) people trying to figure out how to do this simple return of TWO items, BOTH of which I had receipts for.

On Saturday, January 10, 2015 I decided to go into Michael's craft store to look for some acetate sheets for baking to see if they sold any there. I have not been there in probably six months as I'm always in awhh of the Store. I love all the craft stuff they have in there. It is my favorite store to shop and I was in there for a long time looking at all the stuff. Shopping around, I already had one shopping cart completely full of the furniture they have on sale for half off for a craft room.

I wasn't even permitted to continue with the online application process! I was able to get as far as inputting my personal info such as name, age, education, etc. I spent an hour replying to an essay question and upon clicking the submit button, I was abruptly told that I do not meet the minimum requirements for this job! I was not asked of my prior work history or experience, and was not asked if I were a convicted felon or any other question that may have been grounds for exclusion. I have a bachelors degree, so education isn't the problem either. When I try to log back in to apply for another position or view my registration information, I am met with the same screen that states I do not meet minimum requirements. I can't reapply, nor can I apply for other positions. Is this even legal?

I visited this store on Columbus Ave and called in advance in response to a product that I wanted to exchange. I drove about an hour away from my home, paid 2 tolls and was rudely told by the manager ** to contact the manufacturer of the product. I showed her my receipt that WAS NOT EXPIRED, but she still refused to return my defective product. This was totally unacceptable and I don't think that I will ever step foot into another Michael's. I would rather walk across burning hot coal, barefooted before I walk into another Michael's store. If your ever in the area of 808 Columbus Avenue don't even waste your time.

I went to the new Michaels store in Holly Springs, NC off of Hwy. 55 today, Dec. 30, 2014. I wanted to spend my gift card and buy yarn. I had a 50% off coupon on regular-priced items. The older lady at the register told me I could not use the coupon for the crochet book I wanted as everything in the store was on sale. The price on the book was $19.99 which also was the price charged. That was full price, only I didn't check behind the manager who was at the checkout. I found out that I was duped by her when I got home and looked at my receipt. Dishonest manager and I will go to the Michaels in Cary from now on and never go back to the Holly Springs store.

I was shopping at the Michaels on Katella Ave. in Orange, CA on Sunday, Dec. 21. I occasionally have stomach issues and will need to use a restroom fairly quickly. At about 9:15 a.m. I went to use the women's bathroom only to find the door has a keypad and locked. The bathroom is located at the back of the store. I could not find an employee close by so I had to go up to the front checkout area and was told that there is no code and paged someone to unlock the door. I went back to the restroom and a clerk appeared. When I questioned the clerk about how non-customer friendly this is, I was told it was due to merchandise loss prevention. Once I entered the bathroom was filthy - numerous toilet seat covers strewn on the floor, as well as paper towels and tissue. The clincher was there was no toilet tissue in either of the two stalls. I then had to find another clerk. I had him page the manager. The manager, Jeremy, checked the stock in the back and he said "we have no tissue." I was astounded and needing a bathroom. I had him check the men's room - no tissue there, as well. His comment - guess I'll need to go buy some.

I am really bored with being asked my email address every time I shop at Michaels. My email is 20 characters long and I always have to spell it out. Did you not think that your register people could just make up email address and submit them to get their numbers up. I worked at a major retailer where the cashiers did exactly that.

When I tried to get a painting framed, all of my choices (and many others) were out of stock. No option of waiting for restock was allowed. I noted many selections on the wall display were "out of stock," once I was told of reason for the black rubber band on samples. Did not stop them saying other samples were also out of stock that were not marked. The large selection was in fact a small selection. The local Michael's does NOT remove framing samples it no longer has in stock. This is bait and switch at its finest! Michael's drew me in with the promise (the display) and offered me only the cheap framing samples. In my mind, that display of frame samples is illegal.

I've been doing some research as to which retail mega corporations still give their employees off for Thanksgiving and which ones care more about their bottom line than family togetherness on our national holiday. Clearly, I'm a fan of closing shop - deals be damned. That's not what Thanksgiving should be about. Well, I just got an email from Michael's informing me of their "Black Friday" sales that start in the late afternoon on Thursday, Thanksgiving Day. I was beyond disappointed in them, deleted the email, and since I have a choice of other stores, will not make a purchase at Michael's again for as long as this policy stands (which likely means I'll never be shopping there again, because what difference does one person's boycott mean to a company like Michael's?).

Michaels at 28th/East Paris had 2 rows of tape runners hanging with a price of 9.99 (see photo). I was charged 12.99. When I went back, took a photo of the price, the mgr advised rudely, those are not the same and walked away. This is the third time this has happened to me at this store! I will not shop there again.

The Michaels store on Piedmont Road for the Create 2 Educate program. The instructor of the craft activity was pleasant. My only complaint is the store manager gave me a red bag with one glue stick, 1 tube of acrylic paint, coupons and a survival guide newsletter. Wow!

Yesterday, I ordered 17 different items online for craft projects for my grandchildren coming to visit. I spent a lot of time carefully picking out those crafts that I thought would be the most fun for this particular set of grandchildren. I went through the entire order process, and placed the order. I work full time, and do not have a lot of extra time. Today I received an email that NONE of the 17 different items were actually in stock and that ALL of the 17 different items were no longer available. Apparently they find it too difficult to update their web site in a timely manner and so orders are allowed to be placed on line with no notice as to whether the item is in stock or not. I was told that if when ordering the item, a note appears saying "almost gone" that the item was most likely sold out. I did not see a single one of these notes for any of the items I ordered.

I shop regularly at my local Michaels store but I am furious with information that I have just learned regarding their email collection process. Michaels is trying to force their employees to get customer emails. Employees are complaining that managers are badgering them to get over 25% email collection from customers that they check out at the registers. They tell me that they have been threatened to be written up if they cannot keep their email collection percentages up to 25%! I have also heard that there are employees whom have already gotten written up over this and they have been threatened to be given less hours and lower raises or a low yearly evaluation.

I ordered gifts for my grandsons over the phone. I paid for quick shipping. Over a month and they still have my money...order lost somewhere.

I had a return and my receipt was expired. I asked what my options are to a young cashier. She asked the manager, Ann Marie at the Monroeville, PA store. She quickly and rudely snapped "it's expired! Nope!" I said what if I don't have a receipt. The girl had to call to ask - I heard her loud and clear. Nope! I told them to read their own return policy. As I was leaving I was told it's because she knew my receipt was expired. My question is what is the difference between an expired receipt or not having one at all?!? Annmarie was very very unprofessional and very rude! I have a business and I would never treat anyone the way she treated! I will not be shopping at Michael's ever again because of her!

Long story short: Overpriced, under-qualified, unprofessional, disappointing. Don't waste your time/money on getting anything framed here. Long story: Having grown up with my family owning a small custom framing business, I am pretty educated on the basic matting/framing procedures and expectations. I will admit, I have extremely high standards for what I expect out of a service. You get what you pay for, right? Try again. I took four pieces of artwork to be framed into the Johnson City, TN location on 06/09/2014. After picking out virtually the most basic options for the pieces the total came to $950.30, here's the best part...THAT WAS WITH A 60% OFF COUPON!!! For that amount of money I was expecting a flawless result. They estimated the pieces would be done on 06/21 and on 06/20 I received a phone call that they were ready to be picked up a day earlier than expected. I was relieved because I am moving to another state on 06/25 and won't be anywhere near the store location.

I signed up for the Wilton class but the student workbooks didn't arrive until after the class started. The 2nd course (Gum paste & Fondant) begins in 2 days yet they have no supply of either the prepared Gum Paste or Neon Fondant. Who orders for this store?

I tried to return some items, but the manager said no because the package was opened, it didn't matter that I had a receipt.

My boys picked out a few things they wanted and we went to check out. The lady in front of me tried to use a discount coupon and after a long list of exclusions were named, the cashier wouldn't take her coupon for anything she bought. The sweet lady then passed her coupon on to us to be used just for us to discover that we couldn't use it on anything either. We then asked for the store's "military discount" to be informed that everything we were buying was excluded from that, too. Other craft stores, such as AC Moore are wonderful about applying coupons and our military discount. This store is awful! That was certainly the first and last time I will shop there.

I'm very disappointed that Michael's "policy" is to screw their customers who don't have a receipt for a return and then later find it. I returned a frame on Saturday and brought the wrong Michael's receipt by mistake. Because I live very far away, I couldn't easily run home to get it. I was issued a store credit which I then spent on another frame. Lo and behold, when I got home and compared the correct receipt to the refund, I found that I was shorted $3.83 because of the amount in their system. I was not informed of this in any way. And no one said that if I bring the correct receipt in later that they still would not make good on it.

I invested my time and spent so much money to get a precious family picture framed at Michael's art store. When I went to pick up the framed picture, I found out that the design in the corners of the frame did not match. Only one corner looked right and the others did not. The frame looked awkward. The edge of the bare wood of the frame was showing at the corner and did not look right. I asked to have it redone but when I talked to the store manager, Brian, he assured me that they have done that in the past with other frames but still came back same way where the design in the corner did not match. He said that the woods are cut by machines and there was no way to tell the machines where to cut. So by telling me that I realized that it has been ongoing problem with their framing technique.

I selected a suitable frame for an expensive article at Michaels. I was incented to use them to frame the article by a coupon - which turned out to be more of a bait and switch than any financial incentive. Upon picking up the article and examining it I found:

I went on to their website to print a coupon, after going there and realizing they had an awesome sale going on; sales items too. I tried to purchase a local week day paper close by, but that day it was $3.00 and it was huge, so went home and it took over 40 minutes to try and get a coupon printed. Today I tried to do the same and "print review," just froze. See the image, "not responding!" The "coupon button" has many problems, so whoever is managing the website needs to correct the problem. Also the Rockford IL store needs to teach a bit of customer service with their cashiers, many are RUDE. Manchesney Park folks are GREAT!

WORST experience EVER!!! Dropped off a 50-year-old canvas family portrait to be custom framed, only to have it returned to be DAMAGED! I kindly asked to speak to the manager and found myself with the biggest jerk. I asked him for his name so that I could call corporate. He replied with "That's none of your business," so I took a picture of him and will definitely be calling Monday morning. Turns out to be store manager! Michaels Store in the City of Orange, California off of Katella.

I am student, and using coupons to purchase items I need for projects is a must. I go into Michael's in Bountiful, Utah and I am told I could not use coupons for a regular priced item from the framing department. Then I give them a custom framing coupon they had in the same paper, and they said they will not take that one either. There was nothing stated in the coupon saying it excludes items specifically. I’m never going to Michael's again. The cashier didn't even look at the coupon. She just said we don't accept coupons for this item. Horrible experience! Best bet is Office Depot or Roberts!

I’m a teacher who purchased some items for my class. After inquiring about discounts, I ran back to my car to find my ID for a teacher’s discount. After searching for approximately 6 minutes, I realized I had left it in my bag at home. The grumpy cashier didn't even offer the discount out of courtesy. When I asked if I can return next day to get the discount with the other purchases, she said I must bring all the items I purchased initially. Then on top of that, she asked for my email. No way, nasty attitude and poor customer service. In Palm Beach Gardens, Legacy Place, my friend also had a bad experience. I should have known. I will never shop at Michaels again. I will get more and better services at a Dollar Store.

Harassment and Stereotyping..Defamation: For most of my life, I have literally loved art more than anything else. Therefore, I participate in many different areas of art culture and enjoy working with different materials to produce new and exciting projects which I have never tried before. For a long time, the (Lake Grove) Michaels has been one of my favorite stores to both shop and browse in. I have spent countless amounts of money in their store and never given the store anything but the utmost respect.

I am being harassed every day, at least six-seven phone calls a day, for an account that isn't even mine. My husband had an account for almost five years, and now we both lost our jobs. We asked that they work with us through our hard times, as I found out I am pregnant. I find them at my door two days in a row, and calling me more now after I asked that they be patient with our hardship. I am now experiencing cramping, stress and sleepless nights.

My husband and I made a big purchase at our local Michaels Craft Store last month (May 2011). We used the swiping PIN machine to purchase our items. We are devastated to hear about the fraud that has happened and do not feel safe buying anything from Michaels stores anymore, knowing we could be at risk of identity theft.

My debit card informaton was stolen from Michael's store by someone and now i am missing almost 2,000.00 from my bank accoun. Whoever got my information charge foreign air fare from 2 different airlines Swiss Air and JAT Airways. i was notified by Micheals via email that someone had access to my information and i changed my PIN but it was too late..If there is a class action suit - i would like to participate in that.