Michaels Reviews

I am so disappointed in Michael's, and if they don't improve, they will end up out of business like Joanne's. Here are the issues:

Price on tag may not be the price at the register as many tags do NOT include recent tariff price hikes. Stores are not updating tags & not putting up price signs to let you know the real cost. Love the store - not a fan of not being upfront with the additional cost of the tariffs. Please just give us a heads up!

Dear Michaels Customer Service, I normally shop at the Michael’s store in Levittown, NY, and I’ve always had excellent experiences there. The staff are attentive and consistently go out of their way to help wrap multiple fragile items, especially ceramics, even when I’m purchasing a dozen or more. Their care and attention make shopping there a pleasure.

A woman claiming to be a manager continually followed me around the store looking in my basket and acting extremely rude, I finally had enough and confronted her about it. She told me nobody would believe me because she is the boss and insulted me in Spanish, I made a complaint with corporate and even sent them audio of her behavior and after 3 weeks the HR guy tells me that they don't expect their employees to apologize or own up to treating customers bad. It's not their policy, all I asked for was an apology and they told me that wasn't possible.

I am not sure if this will be a review that is deleted but I think it is important that others are aware of the risk they are taking by shopping at Michaels. One word. Fraud. A criminal went into their store and charged nearly a $1,000 on my credit card. BTW my credit card was in my possession at the time. I follow up with Michaels Fraud department to obtain footage from their camera to provide to my bank. The Fraud department was so nice and even gave me a case number for future reference. When I followed up on my case 4 days later Michaels Supervisor would not provide me with any information. I asked to be transferred to someone that can assist me with my case, and they said there was no one. I am distraught over the loss of my money and Michaels does not care. Shop here at your own risk.

I just did an order online for 15 skeins of yarn. Since my store was out of one color I put it in to ship. They charged me $8.95 saying I didn't meet the $49 which I didn't understand. Then I get an email confirming 1 SKEIN is available for pick at a store 30min away from my house. Totally confused. They agreed to cancel. Then called customer service. Call ended with associate telling me it must have been my mistake for the one and since it made it under the $49 I have to pay the shipping. Seriously. Nothing resolved. Will only shop in store from now on.

I went into Michael’s tonight knowing exactly what I wanted. Carts with trash and broken display led to abandonment of that purchase. Went to get 2 pillows. Staff came out of back to immediately inform me they are now closed. It was 8:58. So rude. Where was she when I was trying to find a place to fit the Maya to the frames? Where was she 10 mins ago when I was ready to give up and get 1 thing and go??

I am a quilter and was really sad to see JoAnn's close. Then Michaels announced, we bought the inventory, etc. Okay, so they'll have fabric. I went and was told all they have is small squares. They sell fabric online. I am disgusted to say the least. You can not be sure of coordinating fabrics using a small image on a screen. You people do NOT support quilters. Why say you do? I will NOT be going back.

I ordered an acrylic photo print from Michaels the first week in June. When I asked Michaels whether there was a problem in mid June, they told me not to worry. They sent me a tracking number and told me it would arrive soon. More than 2 weeks later, it still had not arrived. After many emails and phone calls, they finally admitted the shipment had been lost. They asked me if I still wanted it. I replied that if they would send it expedited shipping, I still wanted it. Customer service said “sure, we can do that.”

Today was a horrible experience. I usually love shopping here, but today I was so disappointed that I left without completing my purchase. I waited for 10 minutes at the self-checkout register, and no one came to help me. I was very disappointed with the cashier as well. When I asked her about the bathroom upon entering the store, she was very unwelcoming. Later, when I asked her for a price check at the register, she just walked away, leaving me baffled.

I use Michael’s regularly and on a Saturday they had one guy for checkout and another in framing, frustrated customers. When the checkout guy try to encourage self checkout, two different customers while I was waiting said they tried but the price on the computer checkout was much higher than the listed price. I go there as a business and noticed the prices were almost doubled in frames, the framer said they did go up because of expected Tariffs. Very sad and disappointed.

Michaels' Customer service and staff is useless and can’t rely on them. Disrespectful completely. I needed two items. Both Locations sold out. I had to go to Billy Bishop and Richmond Green and Richmond Green is terrible and not trustful. I asked for two items and hold. They are liars. One is in stock everywhere but the main item I need is sold out, that location said, "We have 2 in stock." I said leave me one and that location is far from where I live and I am not paying $30+ to get two items delivered home. Doesn't matter what location. I request a gift card. Salespeople are terrible and disgusting. I needed the products asap and I am really upset. I will only trust Amazon if I need to. If I need something urgently I'll get what I need plus everything on the app. The prices are terrible especially when you're placing an order online completely. 😡😡😡😡

3 complaints. 1 Michaels did not honor their claim, spend at least $60 and get $5 off.2. Did not honor sale sticker of clearance $3.00 ea and charged me $9.00 ea. Was told someone must have moved my item. 3. Bought 4 11 x 14 canvas for oils. $14.99 ea buy one get one free. Tried to charge me for 6 canvases. Bought 2 oil paints at $5.99 ea. Was told one of the oil paint was $13.00. I'm very irritated with the help at Michaels. I was a cashier at Walmart, CVS and Longs total of 6 years. Michaels can do better but they're not!!

Do not bother using their online system. They charge a card and then the items are never available. Whatever they say is in stock in store is not correct. They need to do something about their system because it’s horrible.

Absolutely bad service! I was so disappointed visiting this store for the first time today April 9th 2025 and it is going to be my last! I was so desperately looking everywhere to buy trifold project board for my son‘s presentation following day. I looked for stores in Bellevue and Redmond roaming over an hour. My spouse called in this store to check if they have and they confirmed they have it. I rushed from Walgreens Bellevue to this store at Crossroads 5min before store closing. Store manager did not allow me in at all, simply sighing they are closed. There was a couple inside who came out exact 9pm that’s when sliding doors opened.

Ordered last week. 10 cuts of fabric. I had come. The rest..4 days ago says shipped. Hasn't...UPS doesn't even have possession of the order. Online Michaels says 3 to 5 days and on order expected yesterday. No clue when it will even be in transit. And forget trying to ask customer service. No phone number..no chat...thought be my new place by fabric. Guess again anyone thinking about it.

I live in Casper, Wyoming, and we have one Michaels store #1381. I attempted to make a purchase off of a shelf that had a sign 50% off. When I got to the checkout counter, the item rung up at regular price. I told the clerk that there was a sign posted of 50% off. He called the manager, described the item I was trying to purchase, and I again was told the item was not on sale. The manager then walked up towards me at the counter and I asked her to follow me back to the aisle the item was in to show her the 50% off sale sign. She followed me back without saying a word. The sign was gone.

Order 34 pieces of fabric, received one. Spent 30+ minutes online with a chatbot and then an agent who told me to go to my local store to pick up the rest. There is no Michaels here that has fabric. I will NEVER buy from them again and wouldn't be surprised if they go out of business just like Joann. You can't have incompetent help assisting (or not, as the case may be) and expect to stay in business. Absolutely terrible experience.

I bought a $100 Michaels gift card for my girlfriend as a Christmas present from Michaels on December 20th, 2024. She then decides to use that gift card on February 7th, 2025, but we then noticed that the card is declining, so we ask the cashier if she can check the balance of this gift card. She tells us it has $0 and my face expression just drops. My girlfriend and I have never used this gift card ever. The cashier proceeds to tell us that this happens often with their gift cards and to just call Michaels customer service.

Recently purchased 6 skeins of yarn from Michaels. Five skeins were each 800 grams. The sixth one was only 650 grams with no label on it. It was noticeably smaller. Tried getting in touch with customer service on line, a 66 minute wait. Tired calling customer service. Hung up after a 20 minute wait. Tried online again, said a 38 minute wait. Needless to say the issue is still unresolved! 🙄

Trying to get a return processed from an online order is next to impossible. Supposedly you can return in store but when attempting, you’re asked for a barcode. There’s not a barcode located anywhere in the online account associated with the order and the barcode on the packing slip for the order is not what they need. Associate tells me to contact customer support and they will send a return mailing label. Obtaining an RA# for a return is easy but that doesn’t give you a barcode either nor does it generate a return label. I’m on day 2 of trying to get in touch with someone at customer support so that I can get an address to ship my return back and I’m left sitting on hold forever both times and when trying to chat with someone online, there is a 70-minute wait!! 70!! This is absolutely horrible. I don’t think I will be shopping at Michael’s online ever again.

WHAT happed to the old Michaels! I was so excited to order over $330 worth of Christmas decorations online because I had no time to shop in store. I assumed it would be easy to return my items if I didn't like them. My shipments came in multiple boxes. I received 2 things first. One was broken but I loved it so much and it was sold out that I fixed it myself. I received a few more packages after that and did not like the items so I went to my local Michaels thinking I would do an easy return. BOY WAS I WRONG. They would not return my items and said I had to go online, get a return label and than drop it off again! I was so annoyed and thought I might as well wait until my other package comes to send everything at once.

I saw a sensory bin on sale for $7. Bought that and paid full price ($20/each) for 2 others. They canceled my on sale one and did not notify me. Also my delivery is now claiming to be a week late?!. I should of just used Amazon, way better and more professional.

I ordered a box of conte crayons from Michaels, on-line. Then I saw they were TWICE the price of crayons anywhere else. So when they arrived, I tried to return them. Trying to return was confusing and time intense, so I drove to our nearby Michaels to return. The store would not let me return them there. They told me to call Michaels to get a label and ship them back. I tried to call, but waited a long, long, long time. Unfortunately, I work for a living, so don't have hours and hours to wait. I finally had to hang up. I believe Michaels deliberately makes returning difficult. I guess they think losing customers forever is the smart way to do business.

Who would believe that a company with as large a presence as Michael's could have such a poor website with nonexistent customer service. Waited over 2 hours on two tries to reach a human, the chat function is no no functioning and my order was totally screwed up. Never again.

Worst online ordering experience EVER! Website dysfunctional and impossible to process returns. Want to talk to a customer service representative? Wait 45 minutes! 30 minutes to chat! I will never shop with them again!

I placed an online order last night. Within 10 minutes realized a family member had already picked up items from store. Within 10 mins of placing order, I tried to cancel order. Got Chat, never gave me a space to respond, only remade choices. Chose “something else” thinking I would get a chat box. No. Just kept getting choices and none were what I wanted. Did this for nearly 30 mins. Called customer service, closed. Next day called store, was asked last name, gentlemen came back and said not my first name, gave him name, came back saying there is no order for pickup, no this is a delivery, on hold again. He returns, "You have to call main number. Store doesn't handle delivery orders." First words I said when call was answered, “I need to cancel an online order made last night”. Apparently listening isn't a priority.

Don't bother ordering online. Total waste of time. The store will say there's x number of items in stock but they will send you an email less than 24 hrs later telling you your order was cancelled either by you or the item is no longer available. This is one of many reasons why Amazon is destroying stores like this one.

This morning I worked with Britney in the custom framing area of the Michaels, in Pace Florida. She was extremely nice and helpful! She made suggestions but was not pushy and gave me good ideas to think about while choosing mat colors, frame and glass. She was personable and very easy to work with. I would choose to work with her any time I went back. Good employee.

Disgusting experience.... I bought a sewing machine online... Didn't meet my expectations... I wanted to return it packed as received.... Faced a huge difficulty with MICHAELS... Worst experience... Reach me out (**) before you make mind to shop online from this place... I'll tell the truth. Worst service, zero percent customer satisfaction... Lost my hard earned money due to Michaels customer service. I'll never suggest to deal with them. Return policy of Michaels is so complicated that it threw me in trauma. Sewing machine is still in my home. No ethics no rules... Worst company.

DO NOT ORDER ONLINE. I ordered a Christmas tree that was on sale last week. It was showing it was to be delivered by tomorrow. I still have no shipping confirmation and the transaction is no longer showing in my online banking. The chat window doesn’t work, you can’t get ahold of anyone on the phone. It says to hit 1 for a call back, but it keeps repeating the same thing. This item is also now showing out of stock, which I’ll be extremely upset if it is out of stock as a week has gone by, I’m expecting it to be delivered today or tomorrow. Terrible customer service.

Unreliable! Online orders good luck! What happened? A few years ago shopping online was great. Now it’s been two weeks, nothing but the run around, item is sold out since waiting!! And customer service is useless with long hold times. Are they just letting this store go?

Hi. I'm Zee and I had a issue with 2 orders I had made online on Michaels. After two orders canceled and customer service failed. A gentleman called Rolando M. resolved my issue, let me tell you I felt enlightened. Great customer service, excellent skills, knowledgeable, caring, kind, very honest. He put me at ease, and made my day. I tell you we need more employees in customer service like Rolando M. Thank you with a open heart. Very thankful for finding a angel called Rolando M. God bless you. At, Zee

Don't shop at Michaels online! Only yesterday I have made an online purchase at Michaels, and today I am unable to locate it on Michael's website at all; no email confirmation either. There is NO WAY to contact Michaels customer service. Paypal to the rescue, since this was my payment method. Immediately received my refund, credited to the credit card that I used. Kudos to Paypal and thumbs down to Michaels. Will never shop there again, and don't recommend to anyone.

I went to buy a leather sewing kit however the needles kept breaking and would not even puncture the leather. Absolutely Horrible quality for the amount of money they charge for such inferior quality products!!!!

I ordered an item online in Sept and haven’t received it yet., I think it should be a better way to reach out and discuss matters such as these with the company. I have spent a lot of money in the store but this leaves a bad impression. When I am having an issue I don’t have time to figure out what to click on in the chat box. I want to put my issue in there like what is taking my order so long to come?

Received an email that my ordered item was ready for pickup and went into the store the next morning. I was the only customer and there were 3 people working. I couldn’t find my item in the bin, finally asked for help. Was told after at least 10 minutes that the order was being processed. Was taken in the back of the store to a woman who after several minutes asked if I knew what I ordered. I said the picture was right there on my phone. She looked and said ‘No, no, no, no! THAT order was cancelled!’ I said ‘Then why was I not told and given a notice to pick it up.’ She said ‘I don’t know but it’s cancelled.’ As though I’m an idiot for showing up! No apology… Completely rude! I will NEVER shop there again!!!

I placed an online order with Michael’s, September 18th. I received a text that my order had shipped on September 20th. When I clicked on the tracking link, the message said that UPS does not have possession of the package. Called customer service on 9/24 and was told order is being shipped in two packages and both are supposed to arrive by Wednesday afternoon 9/25/24. No packages received. Called again on 9/27. The person that I spoke to confirmed packages had not been sent. She said she would contact the store to see what the holdup was and call me back. That was 12 hours ago. It’s now been 10 days since order was placed.

I used to love Michaels, they were my go-to store.. not anymore. If you get the 10% senior discount you can't get the additional discounts when ordering online. When you go in the store there are boxes everywhere and you have to have a debit or credit card to pay for your purchase because they no longer have cashiers, only self-checkout which I refuse to do.

I was pushing my physical limits with a family death and heart tests last week. I asked for checkout help. An annoyed clerk checked me out and put a bag in my buggy. The next day, I pulled each item out, took off the tag, and laid it on my table. Paid items were missing. I returned to the store for the missing bag. The manager gave me that you-have-gray-hair-and-therefore-have-dementia look and said, “You checked out in self checkout and are responsible for securing your own bags.” Because I had pulled the tags off, I circled the wrong numbers on my receipt. I knew what was missing, but was dismissed. A refund was given and I picked up new items. Not worth the return to be treated with so much disrespect.

Horrible customer service! Rude! If you are paying cash don’t bother! They don’t help you! They don’t care about anyone except for online orders and people paying with credit cards! Called customer service and was blown off.

After many years loving Michaels (particularly the frame shop) I made the mistake of getting the Michaels card. It had a 35 percent interest rate, I had to pay 9.00 fine to cancel the card… Then they left an .88 cent balance until closing the card. Also I get spam email daily and every time I “unsubscribe” it tells me to wait a few weeks (which is not legal) and has been going on for more than a month. Now I don’t shop at Michaels at all.

Someone purchased an online gift card for me. They have yet to send me the card via email. Getting through to someone is impossible on the phone. They route you to another country then route you back because they can't solve the problem. Then they end up saying they can't resolve the issue and say they have to escalate it and they would be in touch. All the while you're getting a new case number for every person you speak with. I don't even want to buy my art supplies there anymore.

Michael's used to be an enjoyable experience for me. Sometime after 2020-2021 things took a change. I don't know if they were bought, sold, have a new CEO but it's worse. I had curbside pick up & no one ever came out to my car. After sitting in my car for close to half hour like a cluck I went into the store. Someone took my call & just never got around to telling anyone, hey, a customer is waiting for their order. And the "OH well" response, no apology nothing. Another time I went to pick up my order & it was in the wrong bin, a, b, c.. the alphabet is in that order for a reason. Now they have self checkout only. I went up to a cashier just standing there & she directed me to check myself out. Brick & mortar it's hard to find art supplies but there are online options.

Ridiculous! I had purchased some silk rose flowers from Michaels on Thursday and then noticed Labor Day weekend sale was 40% off so I went back to the store to get a price adjustment. The salesperson said it’s only online orders only so I asked her, if I order these online now, I will get 40% off. She said yes, so they would rather pay another employee money to package what I had already bought and pay someone to ship it and just think of the extra energy spent to do this instead of just overwriting and giving me the 40% off. Meanwhile, you can’t even get a bag when you go shopping or that brown bag. You have to pay for it. But they can spend the energy and waste of money on this. Doesn’t make any sense to me, nobody thinks anything out anymore. Doesn’t make sense to me. Bad customer service.

I placed an order on 8/6/24 and they always seem to send my order in pieces. This last order, an item still has not been received. I called no help and he could care less and it showed during the call. I have ordered a few times but will never again or visit their stores either. They can keep the money and the item. I don't want anything from this company. Sometimes we have to take a loss and just pay to walk away.

I loved crocheting a baby blanket with a matching caps for baby and mommy as well as a baby headband using the Loops & Threads yarn! The only problem I had with this yarn was that every time I cut it it would shed from the ends and leave small piece of threads sticking out. Maybe someone has a better way for the ends?

Updated on 08/16/2024: Resolved after filing BBB complaint.

You HAVE to buy a bag, even though they have paper bags. I bought 8 candles and they didn’t even have paper or anything for me to wrap them to prevent breaking/cracking. This company has gone downhill and their products have noticeably gotten cheaper looking but more expensive.

I shop at my local Michaels store in Houston quite a bit since I am a florist and have a retail business. I am sooooo disappointed that the store I visited and purchased over $150.00 worth of items on Sunday (July 28, 2024) MADE me do self check-out since it was not cash. What a bunch of lazy workers we have now and guessing managers and CEO is no better. I will limit what I have to buy from here on out.

Just punched 2 frames base on sign stating buy one get one free 7/6/24. I realized they charged me full price on both. Ask about refund and I was stated by the manager, "Sorry the ad does not start till 7/14. You should read the date in the bottom corner of ad to see start date." I asked why the sale sign was up so early? Was told not able to refund, I did not see start date so it's my fault. Everyone check your receipts, they will cheat you and refuse to do anything about it. So false advertising with signs up over a week early, but it's my fault.

I opened a Michaels credit card. What a stressful experience in making monthly payments by check!! Comenity Capital Bank improperly charged fees and late fees over several months. After too many calls to Michaels customer service, charges and fees were waived with confirmation numbers and to my dismay, they would reappear on the next month’s statement with additional charge fees and late fees. I closed my account!! I will no longer shop at Michaels because shopping is no longer enjoyable for me and others for various reasons!!

Went to shop at Michael’s Newmarket location and after choosing my items I was directed to use their self checkout units. No cashiers on site. I tried checking out even though I dislike this method. I constantly needed assistance to complete my purchase. It was frustrating to say the least. I walked out leaving my cart behind. I am not employed by Michael’s and so why am I faced with one choice to check out? I’m sorry to say that I won’t be back shopping at Michael’s for a while. If not ever. Too bad!! Also your prices are ridiculously high. You're saving on salaries, you should drop your prices.

It is impossible to return anything purchased online. There is no contact info for help on their site (phone number, chat, email -- anything) and no one in the store could help me. Just a horrible experience.

I should have read these reviews before buying from Michaels. I purchased two Small Espresso Hyacinth Cube Basket by Ashland. One arrived used, scraped and warped. Neither were the size dimensions outlined on the website. I got suspicious when I saw the RETURNS section of the order form was purposely removed - they don't want you to return it. On their returns page they state you cannot return unless you have an account - I checked out as a Guest. Then after creating an account, they don't show any record of you having purchased anything. I am donating products to charity and will NEVER order from Michaels Again

I purchased several items off the website and went to the store to pick them up and found out one of the items was being shipped to me. I got the item too late for the event and called the number to return it and found out it's not returnable. It's the principle of the situation and I will not be shopping at Michaels again.

I am completely and fully disappointed in Michaels! If I’m gonna check myself out I may as well stay at home and shop on my computer. They are still charging the same prices but now I have to do the work of the people that are supposed to work there. It is not cool and I am really disappointed with Michaels.

I love Michaels. I truly 100% do. I go there all the time. Friendly service - the whole shebang. But I am honestly completely disappointed they are switching to self service checkout. It’s beyond disappointing. I thought Michaels was better than that. I know they honestly have nothing to do with each other but it gives Michaels the feeling of Walmart which makes me think the quality will dwindle. Very disappointed.

I had 2 items framed at a Michaels in Buffalo, NY. The clerk suggested I open a Michaels credit card to save money. I did and never received a bill or a credit card. (My plan was to pay it off immediately as I pay off my bills monthly.) I honestly forgot I opened this account due to some family issues. Months later I notice my credit rating took a HUGE hit. I contacted Michaels trying to get some kind of bill, explanation, anything to clarify the situation. I was very rudely told that the Post Office must have lost my credit card and months of bills. I went to the post office...they said they would not lose MONTHS of bills. Michaels said I should have paid without getting a bill???

I honestly don't know how this place is still in business. Their pro pack department is an absolute mess. I never know whether or not I'm going to get my items. Out of the last 10 pro pack orders I've successfully received exactly 5. The other 5 have been delayed, cancelled because they were actually out of stock (twice), cancelled because they were lost, or literally sent to another address. Their help department does NOTHING other than say they will let internal know about it and to wait for a response for 24-48 hours. So now I'm waiting a week past its ship date, and I have to wait for some other incompetent worker to let me know it's probably cancelled. GET IT TOGETHER MICHAELS. Your website is slow and obnoxious to use, and I if I could order from somewhere else I 10000000000% would.

I purchased 2 dozen stems from Michaels online, based on the fact that the store did not have enough of the stems I wanted, and on the fact that the clerk advised me to order what I needed online. I received the items and ended up not needing them all. Michael's return policy states that "any item purchased online can be returned to any store." I tried to do this, but the store claimed that since this was a "warehouse order," I had to call an 800 number and request a shipping label. So I called.

Well don’t train your staff and this is how you lose clients of years. Staff following my wife and accused her of stealing. My wife and I had about 300 in total together. We was enjoying ourselves and pow employee stops my wife as she’s walking a foot from checking out and it went bad from there. I’m confused. Our truck with logos and numbers of our company and licenses plastered all over it. At the same time she’s wearing 500 hundred worth of clothing and 3 grand in wedding rings. Totally looked amazing but remember she looks like a thief.

Kafka and Michael’s: Two months ago we paid for a couple gorgeous framing jobs at Riverhead Michael’s. Over the years we have been very satisfied customers entrusting our counted cross stitch pieces with them and have charged thousands of dollars to our credit card without problem. This time we were encouraged to take out the Michael’s own store credit card to save lots of money! So we did. Well next thing I know I get notice that my credit rating took a hit. Beverley told me the payment probably was late a couple days. Our solution was to immediately call the credit card company and pay off the balance and close the account. The agent told me at the conclusion of the call, “ The account is closed and the balance is zero.” Now I get notice of another cut in my credit score and Bev opens up a letter stating that there is an outstanding balance of $2.62 on our Closed Account! We call and first get disconnected after 10 minutes presenting our case.

I bought a large picture frame with mat online from Michael's. I have a large signed print from a well known Aviation artist. So I wanted a large matted picture frame with a neutral pH matt to display it. I saw one that had the dimensions that I needed, and it looked nice in Michael's photos. The frame was not cheap in price by any means. But what I got was cheap in quality, the description online said it contained glass, and a neutral pH matt. There was no glass just cheap clear plastic, the matt was cut crooked making it unusable. And now Michael's won't refund my money because I checked out as a guest! I feel like I was lied to in the online description of this frame. Now I'm stuck with a not cheap frame, that has cheap plastic for glass, and a crooked mat. Unbelievable, that a company can do this. Consider my lessons learned. I will never buy from this company ever again. And I'm going to tell others of my experience with Michael's.

I went to Michaels to buy some t-shirts that were on sale for my students. As I was selecting the sizes and colors a sales associate approached me to tell me that the store was closing in 3 minutes. She went on to say that an employee has an UBER and that if she is not outside at 9:00 the UBER will leave. It was so awkward. I immediately went to front to purchase the t-shirts that I had in my basket. I asked her if the store closed at 9:00. She said yes and that is when they turn off the lights. I asked for a manager's name. The sales associate Amanda, started to get confrontational. She was so rude and forward that I was speechless. She told me that she did not care if she loses her part time job. She went on to tell me that I should not be a teacher. She said that I was not a good human. All because I asked for a manager's name. I purchased the shirts and then left the store.

I ordered yarn that was still in process 4 days after I ordered it. I was told I could not cancel the order. I made the customer service representatives aware of my disappointment. This was after I spent hours the day before and 3 phone calls to get signed into my account. I won't be ordering from them again.

I placed an order on Michaels website for a local store curbside pick up the next day. Placed my order using PayPal as my funding, used 2 rewards vouchers, order was accepted, and I just had to wait for store open the next day for them to pull the items that the website said were in stock at that location. Within five minutes of the store opening I had a notice that five items I had in the order were not available as they were not in stock. Only 2 items totaling $5.25 were there to pick up that afternoon. The other $43.02 worth of items after rewards vouchers were utilized, were canceled, leaving me to drive a distance within a winter storm for just those two small things in the order. Frustrating, but not as frustrating as seeing they still were holding the funds for the cancelled items.

I often shop at Michaels craft store. I have purchased a good bit of merchandise and have also made a few returns. DO NOT purchase anything from Michaels online because no one knows how to process an online return. Today I was denied a return on merchandise I had purchased online. It appears that each return I have made of an item that was purchased online was processed as if I had no receipt! I didn’t realize that each time I was asked for my ID was because the cashier didn’t know how to process an online return and was “trying something else” to complete the refund.

I placed my order prior to 2pm and wasn't informed of the 2pm cut off. Entering my info came 2:02pm and was charged the $7.99 fee, never informed I wasn't going to receive my items same day until I logged in to check the status. Never would've elected that option or paid the fee if I knew beforehand. Extremely dissatisfied. I called to cancel the order and now have to wait 3-5 business days for it to reflect on my account. Nothing takes that long in the digital age we live in. I definitely will not be using their online service again and debating on never returning to one of their stores again.

The manager at the Butler, PA store refused to accept a return for a Christmas wreath I purchased on-line this past week even though their website indicates that on-line purchases can be returned to the store. The manager went on to say they could not accept this wreath because they do not sell the item in their store but only on-line on the Michael's website. And I said so what? I never heard of such a thing. This is horrible customer service for their on-line customers.

Oh why can’t Michaels have United States customer representatives handling their customers? I have been trying for almost 5 days to return products that were incorrectly delivered. Wrong product. Spent close to $600. No one understands English and no one knows how to fix the problem that you have. Trying to get UPS labels for return has been a nightmare not to mention them following through and actually having UPS scheduled to pick up those items without charging you. I have filed a report on the BBB and I suggest everyone else that has a problem do the same.

This took place after my first purchase with a Michaels credit card. They claimed on Nov 18th they had not received my payment. My response. "I paid my account in full through Wells Fargo on November 6th (please see attached). Your customer service told me I need to wait 15 days for checks to arrive. That is in two days. My option at that time was to dispute fees with customer service & the store. I do not have time or interest in disputing fees when the credit card company's actions are wrong. Your customer service rep told me she's not responsible for the mail. Well, I'm not responsible for a credit card's attempt to charge customers illegal late fees & interest. Your payment process is unacceptable! Close my account immediately!'"

I attempted to return a picture frame to Michael's that was defective. Their Return policy states they do refund your money back on "defective returns". This is a "Lie". The store manager flat out refused to take the item back, she stated the item was not damaged on take out. I was told all the other items didn't appear damaged. Once I carried the item out it I should have inspected it. They can keep the $54.30, I could have spent much more money on another item. Lesson learned. I longer shop at their store. A customer should be able to return any defective or damaged product.

I was at the Burlington MA store on 11/5/23. Not only do they not have check out personnel they don’t have bags at self check out. The one person in the general area was more than rude. She walked away from a person standing on line after assisting another person. She claimed that only 4 people were available to work that day. Okay I guess you should close that store if you can’t staff it and the only people you can get to work are rude.

Then went to checkout and was told that if I did not purchase a $59.95 protection plan I could not bring the Christmas tree back in the event there were parts missing or the tree was defective. I could not believe what I was hearing so I repeated what they told me and it was confirmed that if the brand new boxed tree was defective or had parts missing, I could not return it unless I purchased their protection plan. I was incensed and told them they should just increase the price e if the tree and not insist that a brand new product I purchased needs a protection plan to return if defective as long as I have my sales receipt. I will no longer shop at Michaels so buyer be aware.

I traveled a distance to shop a Michaels advertised sale. After scanning my items at check out I noticed the sale item I bought did not go through as a sale price. First I was told it was not on sale. After showing the employee the advertised sale sign above the item she said she'd check with her manager. The manager's response was that I was correct - it was on sale but the computer wasn't recognizing the sale. She said I'd have to pay the regular price. She said there was no way to override the computer and that was that. She also said I could come back later and maybe it would be fixed. I think that's just crazy! Not to mention I'm sure there are many people that got the items and believe they purchased something on sale. That used to be a illegal sale tactic. I think many people are being taken advantage of by putting their trust into these computer scanners....They are only as good as the people behind them. I wouldn't trust Michaels at all.

I ordered (online) 2 pks of 12 ea 18mm glass beads on 10/1/23. These beads were on sale and I ordered the bulk packages. I received the order on 10/5/23. Inside the box was 8 pkgs of chains. I called the Michaels customer service number and was told I could send them UPS or take them to to the nearest Michael's. I took them to the store so I could do a little shopping. I was told they could not accept them. I was very angry and ugly to the sales clerk. For which I am very sorry.

It was the Rock Hill, SC store located at: 546 John Ross Pkwy, Rock Hill, SC 29730. I bought two boxes of overpriced Sour Patch Kids for $3 each and they were the wrong items. They were sealed and I had my receipt. I made a special trip that took me 20 minutes out of the way to get the store. The cashier called the manager after looking so perplexed at me for wanting to return these items. Then she told the manager what I was trying to do and confirmed food cannot be returned. I said that it does not say that anywhere on the return policy POSTED at the register or on my receipt. It only notes clearance items and this was not on clearance. She insisted they would not accept it so I paid for my other item and left. I then messaged with Michael’s and was told these items could be returned! I certainly was not stepping back in that store to argue over $6 and had the chat person elevate it to customer care.

Now I really appreciate Walmart, Amazon, Temu, Aliexpress - all these other places that I've had wonderful customer service. Michaels is literally the worst I've ever had. I've ordered from them many times in the last year with no issues. The first issues I've ever had happened happened Sept 20th. I ordered $100 worth of paint but was given a baby girl scrapbook instead. It was supposed to go to someone named Taylor (if she's reading this). I contacted the company and they said they will not reship my items until I return the book. I expect a company to refresh immediately and give me 30 days to reship (it's THEIR fault, not mine) but whatever.

I just placed an order online. I was ordering 5 different items they all showed in stock. I had a ten dollar reward that I applied to the order and submitted the order. It said the order couldn't be placed. I knew it wasn't the bank account, but I called my bank and asked if there was a problem with my card. She looks at my account and tells me that my account had just approved an order for Michaels. I then called Michaels' customer service and I even emailed them a screenshot of my account showing the money was taken out by Michaels.

I went to Michaels to get a custom frame for my Wyland painting. 1. Everything was fine. Was April, May and never received the Bill. Bill was received on 6/5/23. I call that morning why I had on my bill interest charge. The woman told me they sent the bill to the wrong address. (A mistake was made from Michaels, Sent it to the wrong address.) She told me she was going to correct the inters. Take 4-6 day. On 6/12 I call see if they receive the check. The woman told me takes 14 days But no worries because will be late after the 6/19. I told her I can make a minimum charge. She told me $35 but she will charge 10 to take the bank card so she transfer me to the automated system. I did put my bank and routing numbers. I call on the 6/14. My bank told me the transaction was pending to give till next Tuesday 6/20 because Monday was a holiday. The next thing my Check was cash on 6/13 for the full amount of $679.66.

Michaels' website said $49 will get you free shipping. So I spent that much; however, I did not receive free shipping. The shipping policy said that it had to be all Michaels products, and they were. But no shipping. Then I find that the items that I ordered together are being charged shipping as well. Some of the shipping cost seems to come out of my rewards. Are you kidding me? Shame on you guys. If anyone else has had that problem, please let your Attorney General know. They are responsible for prosecuting companies with fraudulently business practices. Usually, you can file a claim on their website.

The worst customer service I have ever experienced in my life. The local store phone number is literally not working so I called the National number. I got someone with a language barrier that told me to just drive to the store. I asked for a supervisor and after 5 minutes the fool just hung up. Even tried to chat but you’ll never get a live person. Zero customer service. Literally zero.

I went to my local Michaels a few days ago (located at 4999 Houston Rd #200, Florence, KY 41042) and received extreme disrespect from the assistant manager that was on duty at the time. This employee, named **, not only disregarded my presence as a customer, but also refused me service due to her “being busy”. If you think about buying from this location, don’t. Their managers are rude. I also feel bad for the employees working at this location because I found out they get paid less than $10 an hour and they are extremely understaffed. I could not find employees while I was walking through this store except for rude Connie. If this review, somehow reaches the Michaels that I am talking about, good. Because they need to know how terrible their store is.

I ordered 15 skeins of yarn from Michael’s online ordering because the stores did not have the quantity I needed in the same dye lot. I got 6 different dye lots and 3 skeins without labels. I tried to contact Michael's directly and could not even report the issue. Now I am stuck with this yarn and will NEVER buy from them again.

If you’re able to, shop with Michaels in-store. I cannot stress how terrible their customer service is. I made a pickup order but the order glitched and sent it to a different location. The cancel button was available but didn’t work. But, the help page said that an order can be cancelled through customer service. I chatted with customer service and asked for the order to be cancelled right after I placed a second correct location order. The agent claimed Michaels can’t cancel orders even though the policy clearly said you can.

Yesterday was the second time I have had a bad experience with a sales person, Liz, in the Emeryville office. Liz definitely hates her job. When ringing me up, the sales price differed by $25 from the price shown on the computer. She informed me that she was the only one at the cash register and to go to the back and have the Clerk call her and verify the sales price. The sales person in back not only verified the sales price but allowed me to pay for it at her station. When I returned to Liz to get the rest of the items checked out, she said, "I asked you to have her (the sales lady in back) call me and you didn't."

Michaels has been our go to store for craft supplies, always well stocked, clean and numerous choices. Last there about three months ago, at that time no one but this elderly cashier around. Had a coupon which took her on a tail spin that backed up the line considerably. Today the store looks like a bomb was planted and exploded. Many empty shelves, and several rows of Christmas discounts compose the bulk of items for sale. Located the seven items I needed, husband accepted a substitute item, and we headed to the check out area. The elderly cashier has an ongoing saga about an overcharge of $2.00. Finally after 23 minutes the woman in front of us asked how much longer, “as I have spent most of my lunch hour in this line?” Another fifteen minutes now 10 people in line, the $2.00 still missing, the clerk calls for backup once, twice but we decided to leave and miss the finale. Came home and ordered the items from Amazon, actually saved $6.00. I think we are watching the death struggle of a once lovely shop.

I was returning a Christmas Tree that was never used or opened only to be greeted by an associate by the name of TY at the Tyrone location in St. Petersburg, FL with an attitude that we used the tree and are just now returning it. When he asked for the bar code I clicked on its location on the box. He immediately told me he did not appreciate that I did that and how it was very unpleasant. I couldn't believe he was talking to me so I asked him if he was and he wouldn't answer me. It was an overall terrible experience. I don't usually write reviews but nobody should be able to treat a customer with such disrespect.

I bought a Decoart product which was $18.00 at Michaels. I used a coupon so it cost me $16.00. When I got home I looked on Amazon to see reviews and how other were using this product. First thing I saw was Amazon was selling this product for $7.00. Same size. I hadn't opened the bottle so brought it back to Michaels. I explained to the clerk why I was returning it. She was nasty, but I got my refund. I like to shop locally when I can but when a store is ripping people off like Michaels does I will shop Amazon or other online companies.

My husband had purchased online a Circuit machine for a Anniversary gift for me, you can imagine my excitement when it arrived, tried to install it using Youtube on 3 devices (without a Manual as non in box) for hrs. Finally I called called into customer support, calmly explained my situation …1st lady I was hung up on and after 4 more calls, I given the complete run around, I called called in 5 times, each time being told a either email would be sent out immediately to return UNUSED item or told I had to contact Cricut themselves going through a series of troubleshooting with them & then if no success I needed to receive a letter from them to return NEW faulty $447.00 machine …,

I placed an order June 9th for 4th of July party. I received the shipment on 2 different days 9 days apart. First box had a graduation gnome in it so when I called I was talking to someone in customer service that was in the Philippines. Had to keep repeating everything I said. She made a return and a new order. I received my uncle Sam gnome about 5-6 days later. Now remember I order early for a 4th July party. The end of June I recieved my other part of my order. It was vases and flowers... everything in that shipment was broken. NO bubble wrap on anything. Just items (breakable) put in a box and shipped... ugggg.

I bought, on the spur of the moment, a flag holder for a flag received from a funeral. The holder was too small for the flag I have. Before I took the plastic off that covered the holder, I held the flag against it and thought it would fit. The store manager and corporate customer service would do nothing about accepting the return because it was opened. I work in retail and we accept returns no matter how old or in what condition. I told customer service I planned on buying the larger holder they carry but, after this experience, I will not spend another penny at their stores.

I am building a gift and floral business and I try various combinations of items to see how they “work” together. Because items are expensive, I frequently purchase clearance or sale items in order to keep my sales prices lower when possible. Michaels has some nice things that I have bought in quantities, which never seems to annoy any of the staff. When I attempt to return items, I get harassed. In front of other customers, and staff, certain cashiers feel entitled to voice their disapproval of my purchase return. I get asked “What happened” implying failure on my part. Changed my mind is not apparently on the radar. If my seasonal craft event is over, and I have 10 rolls of ribbon leftover, I should be able to return them without being interrogated or put down.

Finally received my order 48hrs to the minute after submitting my order. I received an easy press with a note taped to the front "defective" and half the packaging was missing. By this point, I was so overwhelmed with disappointment from all the barriers, that I broke down crying. Oscar was very helpful with the exchange and compensated us the delivery fee, and gave us a discount on the defective product, and will be investigating the reason why we were even given a defective product in the first place. I still don't advise shopping online with all the issues I had, but the staff in store have always been so friendly and helpful.

Horrible experience!!! Never buy online. Customer care is terrible. I try many times buy some canvas. I never receive any email to tell they cancel their order, I call customer service. They don't know.

I went to a great deal of expense to have professional photos taken of my entire family while in Florida for vacation. The photos were the only goal of the vacation. My husband and I paid for all travel, lodging and food for the trip. Additionally, we had the charge for the professional photographer and the charge for printing the photos. I had envisioned a gallery wall of 11 x 14 photographs...all lined up perfectly. Without a doubt, I made my vision known to the folks at Michaels. I used Michaels because they guaranteed I would be pleased.

On 11/30/2021 I ordered a Christmas tree online for my daughter's 1st apartment. I seen it started processing and waiting for a label to be created on 12/01. Today is 12/10/1021. I've called customer service on 12/3/21 as I seen on Michaels website it states it had been sitting waiting for the label since 12/1. I've now reached out to customer service on 12/3, 12/6,12/8 and 12/10. I've been told that she would receive it 12/10. Then today I was told she won't receive it, till most likely 12/16. Ok so the week before Christmas she gets to put a tree up lmao.

I ordered a Cricut Maker online on Cyber Monday and had it delivered. Box looked great. I took out the machine and it was clearly used! Scuff marks, ink marks...and no power adapter! I went in the store (before I opened the box) to get additional parts for the machine. All of the employees were huddled around while customers just stood there wondering what was going on and the manager comes out....eating a bagel. Selling a used and damaged machine and calling it new is despicable.

Even with the Cyber Monday deals, Michaels overcharges by so much it is ridiculous. I can buy 1 bottle of dye at a few places that are $2 while Michaels charges $7 for the same thing! All the dye is way overpriced! The deals I got today are still half the price of what Michaels is charging with their "sale". I don't like companies that do not care about the customers and only $$ is important to them. Will never buy from this company.

I was shipped not one but three incorrect items. The item numbers on my packing slip showed the correct items and item numbers but what I received was not that. Instead of the 6 ft. pine and eucalyptus garland (no glitter or fake snow because I hate that stuff. I want a natural look) I get a very cheap looking snowy balsam garland that I would have never purchased. I get two acrylic paints that do not match what I ordered / what was on the packing slip and I can’t use! I’ve spent hours on the phone with several c.s reps.

I am absolutely appalled at the customer service from Michaels online. I ordered a Christmas Tree two weeks ago and the order hadn't moved - I contacted them today to see what was going on and they told me that they could reship it but that I would have to wait another 3 days for processing and approximately another 6-9 for shipment so another 2 weeks with all of the holiday mail delays. No thank you. I then asked them to cancel the order because it hadn't even charged my account yet (per their shipping policy, it doesn't charge until its shipped) which tells me it hadn't shipped, and they refused and that they can only cancel an order for the first hour after its placed. They told me I needed to wait until the processing time is fully over and then they could see what they could do. TERRIBLE service.

So Michaels had their Christmas trees on sale online so I purchased one at a reasonable price. When I placed the order, the website indicated most orders ship in about three business days. About one week passes and my order still shows "preparing." I contacted customer service who stated they needed to get in touch with the shipping department. A few hours later I received an email indicating my tree will ship in the next day or two. Another week passes and nothing shipped. I contacted customer service again and was told the tree is now out of stock so they have nothing to ship at this point.

It was my first time ordering online from Michaels. I purchased $219 of art supplies online and they took that amount out of my bank account that day. The following day I see they charged me $135 more! I called customer service and they told me it was a “purchase verification charge”. So they took what was owed for the order then extra after that! Makes no sense! They assured me that the extra charge will be back in my bank account in 5-7 business days. They told me it was a one time charge to make sure I had the funds for the purchase. Why charge that AFTER they already took out the full payment that was due?!! On top of that I still didn’t receive all of my order and it’s being shipped in multiple separate packages on different days. NEVER AGAIN!!!

I ordered a product online October 29 2021. It was supposed to be delivered to my granddaughter in Fairfield Ct by November 5 for her bday. It is 8 days later and it has not left the warehouse yet. I’ve made numerous calls but no one can help. Apparently no one has access to the warehouse. I’m not sure where to go from here. This has been a terrible and upsetting experience as I do a lot of shopping at Michaels. This also will also cease.

I ordered products online on 10/5. On 10/12 they still had not shipped. They didn't fail to take my money though. I tried to call customer service only to get the runaround and no real action. He at one point stated he was going to cancel my order. I said, "No you are not! You need to call your shipping company and find out why my package isn't shipping." They never bothered to contact their shipping company, nor made any attempts at any real help. Wew. We are today on the 13th and still no package. You cannot log a complaint without calling the people who didn't help you. Horrible company. Do not shop with this company.

Just thought everyone would like to know that the employees do not keep their word. I was promised a refund by Tonya in June and she still has not refunded my money. I have called and emailed her numerous times and she refuses to call me back or email me. This is not good customer service!!

I recently picked up a poster I had framed at Michael's (Bissonnet St.Houston). While the framing and matting was excellent, I was extremely annoyed to find the wire hanger was not installed sufficiently. The picture sunk and the wire popped off completely as I tried to hang it on the wall for the first time. I guess I am glad that it didn't fall off the wall and break. I was lucky I was still holding it.

Last summer I spent thousands of dollars at Michael’s to prepare for what I’d hoped would be a lucrative outdoor craft fair season. Mind you, I was spending $300 and $400 per purchase multiple times. I asked the cashier(s) if there was a rewards program and was told no. I asked if there was a discount for seniors, I was told no. So be it. Well, lo and behold I find out a year later (after about $3000 in purchases) that, yes there is a senior discount and yes there are rewards. Smh. In fact, I had accumulated a $20 reward. So, I go shopping online, ensure that I get my senior discount and made sure to spend over $50 so that shipping would be free and applied my $20 reward. To my disbelief- it actually cancelled out the shipping discount! Are you kidding me?! So my $20 reward turned into a $12 reward. Way to go Michael’s. You’re a real class act. NOT.

To make it sweet and short DO NOT ORDER ONLINE. Michaels fail comply after placing my order online. They took my money and never kept track with PUROLATOR and my package went missing. Not once has Michael approach me to offer an apology or refund my money nor offer credit. This is a horrible experience. When reaching out to Michaels' customer service agents open a claim and from there you are on your own. If I had not kept track of my purchase my funds would be lost. Shame on Michaels. This company is not ready to offer great customer service online. In the store is great service at online. If I were you I would not put my money.

As a satisfied customer of this store (in person) for over 20 years, I shopped online (due to COVID). Michaels cancelled an item ordered/confirmed, the customer outreached to their online service (chat) within 24 hrs. requesting either replacement or cancellation of order in entirety w refund. This interaction included a dropped call/chat from their support (as evidenced by no interruption of internet) without pause in efforts lasted 1.5hrs without any resolution. The next action steps were directed to the customer to follow up. Rarely do I leave negative feedback, however feel it is important to assist everyone in improved service during these challenging times. The agent's friendliness and manner was stellar. It appears the standard operating procedures need adjusting for online business.

I work with a nonprofit agency located in Asheville, NC that assists children in Foster Care and those battling mental and behavioral health issues. In my role, I seek support from business in a number of ways, many are not in a position during these times to support agencies, which we all understand. However, Jay (the representative in the Public Relations office for Michaels, located in I believe Dallas Texas) was extremely rude. From the moment this individual answered the phone it was very clear in his tone that he didn't want to have a conversation with me.

I placed an order for over $300 and the money was immediately taken from my bank account. Soon after my order was canceled but they still had my money. It has been several days now, I still don't have a refund, and have spent several hours on the phone and in chats with their "customer service" no one will tell me why it was cancelled only that it will take 3-7 business days to have my money back.

I'd give 0 or 1/2 star if either were an option. Ordered one Lego set online for in-store pick up because it was several dollars cheaper than Amazon. The Michaels' website indicates any in-store pickup order placed before 3 pm will be available for same day pick up. My order was placed at 4:15, so I assumed it would be ready the next day. I received notification that my order was received, but no email or text indicating it was ready for pick up. Two days later, I try and check status. It's listed as "Pending." I try to find out status via both chat and phone customer service (if you'll pardon the expression). No one seemed to know what was up with my order.

I have never had a problem with returns besides this store. I will never shop here again. I ordered something and tried to cancel, Michael's said they were going to refund me but never did. They won't respond to my emails. I'm over it, they lost a customer.

I made an expensive online purchase and was sure that delivery would be free. My fault. After the payment, I discovered that I was charged almost $20. Every item was sent in a separate parcel. Are you serious?! I got eight parcels and still should go to the store to pick up the rest of the order. Unbelievable. It was my first and last time when I bought something at Michaels Store.

Michael's sends me daily (or even more) emails about their sales items. This one was for "Welcome" mats. I went to 4 different stores looking for the one I wanted. Nope. Went online. Not available for shipping. Also check all stores online - "NOT SOLD" How AM I supposed to get it then?! A few days later a new sales advertisement features the exact doormat I was looking for, yay! Nope. Still not sold or available for shipping. Next, Michael's asks me for a review. I said the same as above and added a "Good job, advertising something you don't even sell." Today I got a form letter email thanking me for my review but it "didn't conform to their needs" and I was welcome to submit another review. No explanation or attempt to correct the issue. Just 'we aren't going to post THAT on our site...' What a load of crap. Get me into the store and see if I'll buy something else...ik.

Use contact us webpage, open support ticket marked URGENT. No response...ever.

Good Day, I’m having a really and I mean really hard time understanding why the store is not accepting returns. The excuse I received was because of germs and there is no date as to when returns will be accepted. You got to really be kidding me that we all can’t return items, especially at a time folks may need their money back. Your stores are open to the public but returns can’t come into the store due to germs. Please explain how an item won’t have germs on it today vs tomorrow vs next month. Germs don’t pick a date to stop showing up and this virus can be around for quite a while. Regardless when you accept returns, you are going to face germs. No different than a customer that’s in the store touching the items.

Ordered online at the Inglewood CA location. Went to pick up an hour later. Was told it would take up to two more hours. I was in a tight time window but moved other things around to make that possible. I called when I pulled up about 4 hours after ordering and was hung up on four times before finally got through. The same employee came out to tell me that it was in the current group of orders they were pulling but it would be another 45 minutes. I could not talk to a manager unless I called again and got through because they will not come out of the building and I could not get the small item myself because customers were not allowed in. I was goated to cancel the order instead of bothering. The worst customer service I have experienced anywhere in quite some time! Communicating effectively is clearly not a priority and over five hours (and waiting) to go to the aisle they list on the order and take this handheld item out is apparently too difficult.

I ordered one item on April 23; never received an email confirming the order or a time to pick up (both of which I had received on a previous order). So I assumed that the order had not gone through. Today I got my credit card bill - behold! I was charged for the item! Tried to get to customer service on my computer, but had to use my phone to get into the chat queue. After an hour's wait, I was connected to Karla R. who asked for the order number (none, as already noted), then my email address. Then told me that there was no record of the order. I typed in several more pieces of information, but apparently had been disconnected as soon as she said she couldn't locate it. Not helpful, not worth the wait, and rude - and I'm still charged for something I never got. I will never order from Michaels online again.

I ordered some heatnbond on 4/23/20 and was not expecting it for at least a week... Still waiting on my Joann's order... Received my Michaels pkg. on the 4/25/20... Very pleased with this order...happy...

I dropped off two canvasses to be stretched pd $190 on 3/12. I am relocating out of the country and need my canvasses back. I waited an hour on the chat, told to contact Aaron Bros. Can't get them. No updates of any kind from anybody. But, of course, you can pick up your online purchases at the store. I need my canvasses back. But no way to communicate with them. Aaron Bros. is totally unreachable.

I ordered 2 items for a total of 34.02. One shipped yesterday with a valid tracking number. I get an alert that a second charge for 15.29 to my account today and a notice that the second item has shipped with a tracking number that can't be tracked because that number is more than 120 days old (according to UPS tracking site). I have been on Michaels chatbot hold for more than 2 hours now waiting for a representative as no one is at their customer service phone line. I try to stop payment with my bank and they say I have to wait until it posts to claim fraud on the transaction... Never again will I EVER order or purchase from ANY michaels brick and mortar or online ever again!!!!

I have hardly ever had a good experience at this store. With limited competition for artists & crafters, Michaels unfortunately has the market in my town tied up. The staff needs better customer service training. They are never cheerful and always seem annoyed by questions and queries. Something must stink from the corporate headquarters on down. I recently placed an order... it did not come in despite my repeat calls to the store.

I am beyond frustrated. After years and years of debating on getting a cricut maker I finally made the decision to take the dive and buy it. With everything going on right now I decided to get everything shipped to my house well because I ordered 4 things - a glue gun, glue sticks, the cricut sewing kit and the maker. Michaels has sent me so many confusing emails saying my order is on its way but sent multiple ones for pretty much each item. UPS is saying some items are coming and some are not but they have no names on what it is so I have no clue what is and isn't coming.

No masks, no gloves, no social distancing, no guidelines for COVID-19 being followed By the cashiers or anyone in the store. It was shocking and irresponsible, Their stores are not essential and should be closed during this epidemic.

All I can say is that I love this store. I go to it two to three times a week because of my 10 year old daughter. She loves art and the classes Michaels offers on weekends. I love Sam the manager at the Mount Vernon Store and Pam the kids classes coordinator. I feel like home when I am there. Love their sales and coupons. I buy their candles weekly. Can’t say enough great things about this particular store.

Went to Michaels, S Tamiami Trl, Ft Myers Fri, Jan 10th 2019. Printed their coupons; read the requirements. One coupon per product; one coupon of each type per day. Was told policy changed. Walked out.

Christmas decorations pleasing, advertising/marketing misleads. Bought several items. Experienced a delay at checkout as cashier was having system outage problems. She explained why *buy online, pick up in store* was not working. Promotions were not honored. My rewards number was not surfacing via phone or email. Called to give feedback. Agent informed me that she would send a $15 gift card. It never arrived. Customer service instructed to check spam folder as they saw the note from the agent that she indeed sent the gift card. Allegra was the most catty. Seems like a bunch of ** female administrative liars at customer service.

I would not even give this company a star but I have to give them one. I ordered a prelit Christmas tree and was sent an email on when it would be delivered, in fact, guaranteed it would be delivered then. Only it was not delivered, I never received the shipping email. I have spent a total of two hours on the phone with Michaels Customer "Care" people who have assigned me two different case numbers and have transferred me to supervisors which really were either voicemails or a busy signal number.

I would post less than one star, but that's as low as I can go. I placed an order on 11/2/19 and was concerned when they said it would be shipped in 2 shipments because it was a large order of MATCHING things to decorate for Christmas outside. One package never got delivered and Michael's made me contact UPS even though they are the ones who contracted with them. Days went by and Michael's never contacted me - no follow up. I called back a few days later and asked why no one had offered to expedite the missing items and have them follow up with UPS. I was told they could do this - guaranteed next day delivery but not sure how it would be handled over the weekend. Long story short - that was on Friday and today (Sunday) I received a cancellation notice for part of the order.

I went to Michaels store at Grove City in Columbus today. Bought some Christmas stuffs. After I paid, I have to wait to get the Christmas tree because there was not on the shelves. Cashier said someone will come and help. I waited around 10mins. One lady show up and asked if I wait for anything then I told her that I am waiting for Christmas tree which I already paid. She said someone will come. After that one guy came and said that the only available is the one that showing. I refuse then he said he will check with another stores but I told him he can order and send to my address because I waited so long already but he went to check again.

This will be escalated to the top and this will be the 1st of many complaints. I paid to take this class in a classroom at Michael’s. Being that it is in Michael’s I expected the best, yet we received the worst of the worst. It turns out to be that the instructor’s room was double booked. Therefore, the instructor and I were placed into the employee break room. This room was filthy and as you might know an employee break room for is Michael’s employees to take their breaks and lunches. We were put in this room for 2 hours, with personnel walking in and out. As a customer I am very disappointed and offended Michael’s could do this one me as a consumer and two to a professional who paid for this class. I truly hope Michael’s makes up for this horrific mistake.

I finished a 200+ item order today of cross stitch floss. Since Michaels Online ordering chart only allows 50 items per order I had to make five separate orders. I selected in store pickup option to save on shipping, although for some reason, Michaels does not ship cross stitch floss anyway. The only option is in store pickup. Late in the evening I checked my E-mail and found that 3 of my large orders had been cancelled. I got on the Michaels chat service and I questioned the agent about the situation. They could not help me and said they had no idea why the orders were cancelled. They suggested that I call my credit card company, which I did and learned that my credit card company had authorized all 5 orders. In other words, payment is going to Michaels for 3 orders in the amount of over $60 and yet they cancelled those orders!

I went in today with a coupon I printed. Picked up an Ott Bed lamp - it was not on sale but when I got to the checkout it didn't qualify as it was classified as an "everyday value" priced item. So I didn't take it as their Ott lights are more expensive anyway so I only buy them with a coupon or on sale. I went off with my coupon again. I picked up a little activity book of Sloths and Friends where you scratch out the images. When I went back to the cashier, it didn't qualify and she pointed out the price had an 'N' after it meaning it didn't qualify. How was I to know? I left it behind as well. I can pay the same price and buy it at a store that sells lots of local art, pottery, etc. and would rather support them.

I had purchased an item over a month ago and it was not what I needed. Yesterday I returned it and had a couple of things I needed to pick up. Since my debit account had already paid out the monies, all I wanted to do was use the returned dollar amount on the items that I was buying. Who would have thought that you couldn't do a return and a purchase in one transaction. I was paying cash for this purchase and was told that I couldn't return the item and apply the dollar amount on my purchase that it had to go back on my debit card, which is not what I wanted. Needless to say the sales clerk went for the manager and he still had no customer service skills. I asked him several times to stop talking before he had more upset than I already was. But he continued on... I put the return back on my debit card (not what should have been done) and paid. I will never go back to Michaels again. What a poor way to treat your customers, if I am ever asked if someone should shop at Michaels it will be a big NO!!!!

In November I purchased 2 Eucalyptus Bundles from Michael’s Store on 28th St in Grand Rapids Michigan. We started noticing little moths flying around in our living room for the past several months. After finally realizing that the Eucalyptus Bundles were the source and finding hundreds of eggs. This is totally disgusting and I am totally grossed out. I am shocked a store would sell something like this! I had to throw everything away including a vacuum cleaning bag. Not to mention the money I lost!

I have shopped at Michaels for years. I will no longer shop there. I received a Cricut Explorer Air 2 for Mother’s Day and with it came a coupon book for different items I will need for my machine. I have drove to the Newark Delaware store at least 4 times and the item is never in stock although it says it is online. I approached a worker in the store and she was super rude to me. I called customer service and was told someone would get back to me in 24 hours. Never happened. Michaels have horrible customer service. The employees are rude and nasty and no one cares. We crafters spend thousands of dollars each year and deserve better. They have lost my business. I rather go to Hobby Lobby, Joann’s or anywhere that I am treated like a valuable customer.

Received Email from Michaels. Like the minority of consumers I use a smartphone for emails. Add touted doorbuster sales with big savings. It included a coupon for 50% off one regular price item. Any exclusions were not readily visible on e-coupon. I had planned to go to Dick Blick (over an hour away) to stock up bit decided to go to Michaels (90 minutes away) for the sale promotions.

This is the worst experience ever!!! Orland Park Illinois store - never again!!! Very poor customer appreciation and handling. Needed a couple of simple picture frames. Called in to put it on hold for me. They did. Wanted to use 30% off coupon, so I had to "place an order online and pick up in the store". I placed that order while I was at the store. Then I've been told that it might take up to a couple of hours for processing. Not happy, but Fine! I came back almost a couple of hours later without receiving an email "ready for pick up" and ask for the help to figure out what is going on since apparently the store doesn't even see the order. Asked to call the main center - they didn't.

My son/daughter-in-law very graciously purchased a "Michael's Store" gift card $250 for a specific machine that I wanted to purchase. Both family and myself thoroughly researched the product and found product was available at Michael's Stores two days ago!!!! Yesterday, I went to purchase the product, to my surprise, they stated "We don't carry that product"!!! Just a note, they carry all the accessories for that product!!! I asked the agent at the store if they could order the machine for me, and I'd purchase it. No, I'd have to go through "Customer Service"...

The Michaels Store is incredible. It's my favorite art supply store in Huntsville AL and Madison AL. They have a great selection for painters. I'm an artist and using a lot of art supplies. I'm always ordering from Michaels, mostly buy online, and pick up in store. If some items are out of stock then I receive a refund very quickly. They have a great sale, up to 70% off, plus coupons. The employees are very friendly and helpful and the store is very organized and clean. I'm very satisfied and would recommend Michaels and their website to anyone. Svetlana **.

I went in to purchase some items for a craft project. I am a regular shopper. I noticed that the prices throughout the store were now everyday low price items. In the past we were able to tell the difference between a regular priced item and an everyday low price item. Now a $2.19 item is considered an everyday low price, and there is no sign or sticker to indicate that. Checkout lines are always long with one cashier on. I can never find anyone on the sales floor to help. It is very unpleasant to shop here.

We have never had an issue with Michaels until recently. We have been been using Michaels for our wedding supplies and there was one embellishment we were needing 12 of. Both stores in Colorado Springs off of Academy and the other off of Powers would send us to either store in search of these for four weeks. The comments we would get were “they are on a palette come back tomorrow” or “they are being shipped. Try the other store.” Our wedding is a month away and I finally tried to order them online and they are in store purchases only. I went through customer service to get these ordered and they were suppose to be sent to the store on powers and I gave it a week to be there and finally I called them, waited on hold for 30 minutes and spoke to four different people to be told no one had our information and they sold the stock that was suppose to be on hold for us. I am very disappointed and frustrated. I will not be going back here.

I placed an online order for store pickup at 10:14am. By two I had still not received an email notifying me when the order would be ready for pickup. I used Michaels online chat to check on the order status and was told their system was being updated so that had delayed my order. My big problem with this is that Michaels pushes so hard the fact that you can order online and pick up in the store. Why push something you can't deliver on? Here it is at 6:00pm and I have still heard nothing about my order. But it has hit my checking account! I could have gone to the store and bought the item and been finished with the entire transaction in under an hour. What a waste of my time this has been.

I had 2 orders online. Most everything came in single bags not packaged well. I had to call on the oven shaped cupcake boxes as I received them smashed, torn and dirty!! Why would you put these flimsy boxes in a plastic bag to ship? What a waste! Then the next day I get my piping bags...same deal, in a plastic bag and the box is smashed and torn! I didn't call on the piping bags as I still have a container from the last order I can use, but worth the mention as this is not the way you should receive it! Now, customer service: they are awesome! They listened to me and requested my replacement cupcake holders to be fedexed and not sent in a bag! IN MY OPINION MICHAELS....YOU NEED TO DO IT RIGHT THE FIRST TIME, AS IT WILL ALWAYS COME BACK TO BITE YOU! Take more care in what you are doing. We don't have to shop through you, there are other places to go!!!! Take note.

I ordered online for pickup; because there was a 30 percent discount. The page said all was in stock at store,,went to pick it up and only 3 of 8 items were in my order. Clerk told me they were out of stock. Now, mind you, this was only 30 minutes after I got the email saying my order was ready for pickup. So I went to check the shelves for my items ordered and 3 others of the original online order were on the shelf. I asked if I could get the discount for ordering online and pick up in store and they said no. Will Never ever order pick up at store from them again. Seems to me they just want to get you into the store to spend more money. Which, by the way, I DID NOT DO.

Online store said item was available, then 2 hours later got an email saying the item is on back order. Rams and questioned this as the website still showed it as available. Was told, “Sorry it’s not in stock.” I explained that it was still showing as available as I was speaking to the customer service supervisor and he response was, “Well that’s not my problem.” Not once did he try to help to rectify the problem that I needed the items (was ordering 10 of the item ) and said to go to the nearest store and pick them up instead. Nearest store was 3.5 hours drive away one way. He was rude, unhelpful and just downright arrogant. Michaels has now lost all my business and Hobby Lobby Will now be getting it instead. Disgusting of Michaels to treat loyal customers this way.

Michaels says order before 5PM EST and it will be a available in store that same day. Well, I placed my order at 3:30 and the store says they don’t have an order with that number and customer service says it’s processing. It’s the correct store and in stock, we’ve checked twice on all those things! No help from the store or customer service and the chat would only tell me it’s processing.

I place an order with Michaels that was supposed to be split between the balance on a gift card, with the remaining balance of the order paid for with my credit card. The order went though just fine, showing the order had been paid with the gift card and the credit card. Just looked at my credit card statement. They never applied the gift card balance. After 4 phone calls, I was told I would receive partial credit on my credit card for the remaining gift card balance. Said it would take 3-5 days. Never happened. Additionally, their online orders take forever to fulfill. Will never use Michales online again.

I have ordered 3 times in 1 year from Michaels. The first time I ordered 12 items. 3 were shipped to me. I got no call or email to say the other items were no longer available. The manager I spoke with was not helpful and slightly rude, I ordered a second time. The entire order was canceled. I ordered right before the holidays bulk items which is what the site was advertising. This was for a baby shower again. They sent the spray paint but not the Mason jars. When I called customer service the agent was rude and told me they could not cancel the order. He sent me to another manager who told me he could not guarantee my order would be canceled although it was their fault it could not be fulfilled. At this point I will never order online again and will be sure to every person I know DON'T DO IT. They should consider removing online services at this point.

Tried for several hours to place an order to ship to store. Couldn't get to the part to add my payment to checkout. It just wouldn't go passed the 2nd step. Tried to go through PayPal instead but got an error message that I couldn't ship to that address which was the store address since I wanted to ship to store. Finally after about 2 hours I can get to add my payment info but now the prices have increased! They are still listed on the website as on sale but in my cart they are regular price which is more than doubled. I removed and added again. Still changes price in cart. It's not fair to list one price on the web page and then change it when I add to my cart. It's late so no customer service is available to help or answer questions. I thought online ordering was supposed to be quick and easy but this has been a headache.

I placed an order online to be picked up in the store. Unfortunately, I accidentally selected the wrong store. I called the store to cancel the order and place it to the correct store. They said they couldn't do that & advised me to called the 800 # which I did. The customer service rep said if I didn't have an order number they couldn't look up the order. I had not received an email with an order # so I did not have it. I asked if he could look it up under my name, I was placed on hold for about 10 seconds then he comes back to tell me he had spoken to the manager and according to them I needed to wait until the next day to call and see if I receive an email with an order #.

Still don’t get my order yet! I ordered online since 19 Nov last month. I think the item might deliver from outside America! If you want to order from this site, you have to plan to order almost a month. Customer service is the key of the business, right?

I ordered 3 items from Michaels, a Cricut machine and 2 accessories, believing they were a reputable store. My order was then split into two separate shipments. The processing time for part of the order, one of the accessories, was quick, and it was shipped next day. The other two items took several days of processing, and then shipped. Those two items shipped from Ohio, a state away, and the shipment was quick to arrive, and a huge box was at my door. The only problem was, the box was extremely light, and it was clear immediately, there was no Cricut machine in the box. Checking the tracking number proved that the machine was never in the both: The UPS label said the shipment was only 1.2 pounds, far far too light if the machine was included.

Michaels charged me twice for the same object. I know they were busy today but there is no excuse for scanning the same object twice. I thought the bill was a little high and then I realized why. Unfortunately I did not notice until I got home.

Ordered online for delivery to home. After 9 days, part of my order was still processing. Multiple calls to customer service did absolutely nothing. No resolution, no compensation for the issue, nothing. I got sent an email to review the product before it was even shipped out to me. So I left a review stating the fact it’s still in pending limbo and that if someone wanted it, it’s better to buy in store than online. They denied my review, even though there was nothing that actually violated the terms, just that it warned other customers. Horrible practices. Tried making a complaint to corporate as well, still nothing. The entire experience not only guarantees I won’t buy from them online again, but I’m not going to any of their stores either. If they mess up, they absolutely should fix it and offer compensation, not just brush it off and deny reviews of their services so other people can’t see.

Michaels did, what we thought, was a great job framing a WWII war bonds poster for us. However, today, admittedly years later, my husband and I went to take the poster out of the frame only to discover that Michaels had glued down the poster to the backing. Not just the corners either, the entire poster had been adhered to the poster board. I am absolutely disgusted and incensed. The glue was done without our knowledge and has effectively ruined a piece of history.

I was finally able to reach customer support and not only did they confirm my shipment but provided a discount for my inconvenience. In the end I am satisfied and hopeful the item lives up to expectations.

I am highly dissatisfied with the service Michaels has delivered. I made a purchase and I received only half of my order. The half I have not received is the Cricut Explore air 2. I received the accessories. To start... I made the order. I made a call a few days later to check on the status. I was told by the customer service department that my order has shipped. The next day I called customer service because I never received an email with the tracking information. The lady on the phone told me my order has not shipped.

I ordered this product on 11/7 from Michaels.com. The website stated that Cricut Maker was in stock. In an effort to get the item more quickly, I chose a Michaels store as the delivery and pick up location. Michaels.com was offering a “one day only sale” of a $50 discount that would only be honored if purchased online. It turns out that one day sale has been going on for 11 days or more and is expected to continue through Black Friday. It’s been 10 days since I ordered this in stock item. It has not arrived at the store. The Cricut finally shipped 3 days ago, but will not arrive at the store until the 19th at best (nearly 2 weeks after buying the Cricut online). Nearly 4 DAYS BEFORE the Cricut did ship, I asked Michaels.com to cancel my order. They said they could not cancel the order because it was “processing.” They told me the only way I could return this item was to go into the store once they receive it and request a refund.

50% off coupon offered after 5 days of order that took 20 days. I went into Michaels to get a picture framed for my wife. Everything went well. The people were very pleasant and helpful. My problem is that 5 days after I ordered it and paid $275.00 it went on sale for 50% off plus an additional 25% off. I feel like I was robbed. They even sent me e-mails which taunted me to no end. I paid the $275.00 and will never step foot in that door again. You can't get repeat customers this way!

On October 5 I ordered a custom frame of a diploma for a handicapped individual. Had to order a special mat for it. Was assured that all would come in and would be completed by the 13th. I even bought a non-custom frame just to make sure the process would be sped up. I informed the associate that I needed it by the 15th for a special party for this handicap individual to give them their diploma. When I arrived at two in the afternoon on the 15th, not only could they not find it at first but no work had been done on the project at all. It took two associates 30 minutes of looking and hunting came to that conclusion. I came to that same conclusion in the first five minutes seeing the diploma to be sitting on the same shelf I had saw the associate originally put it on.

I was shopping last night 30 min before close... and the young ** women who was the store clerk walked up to me. (I assume she could tell I was frustrated in my decision, on what I was wanting to do on a purchase... she greeted me calmly with a smile.) Complimented my friend whom’s cologne was quite nice... and then began to inquire of to what item I was seeking or the issue I was contemplating over. I began to share over the dilemma on rather I wanted the bigger Diamond Dotz horse tapestry (in which I really liked or, a smaller one which was cheaper but wasn’t much a selection in which I cared for...) I was almost about to leave... she inquired if I was a rewards member?

I ordered some jewelry supplies from Michaels online. They arrived in a timely manner (ship to store), although when I went to the store to pick them up, the employee asked me if it was “Ship to Store” or “Special Order.” Not sure why, but she had to look in 3 different areas to find the box. I decided to return some of the items as I did not need them. I didn’t read the fine print (my fault), so I tried to return them to the store. Not possible. I had to send them back to the warehouse.

I paid Michaels $380+ to frame a large watercolor. The image was "floated", attached in the frame so the edges of the paper are visible. Today I'll return it to Michaels for the third time for repair because it keeps coming loose in the frame. The image was floated for 20 years in its old frame without a problem. My advice: Find a professional frame shop to do your framing.

Many times now, I've placed several items in my cart. When I step away, I get logged out so, when I go back to my order and put something in the cart, it's the only thing in there because I've been logged off and the remainder of my items are no longer there. I've complained about this several times, they do NOTHING! I have to RESHOP most of the time. This is extremely bad customer service. The responses I get are, "I'm sorry. We don't know why this happens." Well, I'M SORRY. I should stay logged in until I LOG MYSELF OUT. I spend way too much time shopping online at Michaels and needless to say, it is very frustrating. I've asked to get contact information for senior IT management... Nothing in the response.

Buying in store: checkers never know SALE prices. Always a hassle. Online order was so messed up. The restocked merchandise before I got there. You are supposed to have 5 days for in-store pickup. They pulled the plug at 3 & ½. No email. They say you can “chat” but there’s never anyone available. Imagine driving all the way to store & no stuff. No apology. Nothing. Clerks even noticed the restock notice wasn’t for 5 days.

We came in near closing time looking for a wedding guest book after being turned away from store after store and not having the option of ordering it online, not only did the personnel help us with a smile and show us what they had but helped us with other things we needed even after the store was closed. We didn't take long but they didn't make us felt rushed and gave us space and help if needed. Will definitely start at this store first and WILL recommend. What an amazing experience. They helped take the stress out of our day. Thank you!

I took a piece of my own artwork in to Michaels to be framed. First, I was surprised at the price which I thought a little high for what I was getting, but with a two week turnaround, I didn't have a lot of choice. We live on one of the SG Islands so it's not like we can drop around to the store whenever. The girl behind the counter didn't seem to know a lot but we went with it and paid up front, something I don't like to do in a case like this. I showed up two weeks later to pick up the picture. The girl behind the counter seemed surprised that I wanted to see it first but she unpacked it from its wrapping. Right away I could see that the second layer of matte was narrower on one side than on the other. I pointed it out to her. "Oh, yeah, I see it," she said." I just looked at her. So she said, "I guess I should have looked at it before I framed it." You freaking think so???

Appalling! Michaels framed a large photo years ago but the photo fell off inside so I asked about cost to fix it. Response: about $10. When I took it in, another woman said "prices have gone up." Final cost: $26. When I picked up the piece, someone pressed too hard and the sticky substance on the strip to hold the photo in place came off onto the inside of the glass (very noticeable) and nobody saw it? So I was told it would have to opened up to clean the inside glass. I went to pick it up and someone removed and discarded the special glare proof glass (paid extra for it) and replaced it with cheap clear plastic. The woman called "the manager" who said the spot would not come off so it was replaced. "Why not glare proof?" "We don't stock that."

Employees are lazy and rude, must be something in the air in Clarksville Tennessee? I never get approached or spoken to. I was looking at something in an aisle and had a cart, they always have things set up in the middle of their aisles. I could sense someone behind me but kept shopping. I didn’t know what they were doing and didn’t really care, after IDK maybe 2-3 minutes a loud huff and this woman EMPLOYEE with a cart went around the bin to get by me. Okay, so this is something she could have done all along right OR done the polite all American thing and said EXCUSE ME like I ALWAYS do, are you kidding me. She’s so lucky I was in a decent mood that day!

CONSUMER BEWARE especially online shopping. Went online to purchase a gift card and transaction is now processing double! That means no access to the second charge until payment post to account. Customer service had no power to correct transaction, in fact they were too busy telling me there was nothing they can do! And blamed my bank! WOW... The bank only holds what the merchant has requested until the process has been balanced! IT IS THE MERCHANT THAT TRANSACT THE REQUEST.

I purchased yarn at Michaels Craft Store in Ellisville, Missouri. The yarn was tied together more than at the halfway point. I didn’t discover the tied yarn until I was almost done with a hat I was making with the yarn. I have heard about stores selling used items in their stores but I was still shocked. The clerk made me wait for the manager because the clerk told me she didn’t think I could return the yarn. I felt like I was in the wrong. What? I did get my money back and the store employees had nothing to say. The way the yarn was repackaged made it hard to detect it was used. I guess beware. I just wish something could be done about it.

I made a $135 order yarn for a crochet project. This was my first experience purchasing from a Michaels, either online or in person. I received a notification of shipping 24 hours later. The following day, I received an email from UPS indicating that my box of yarn had been received by UPS RIPPED OPEN, with the content removed. When I called UPS, they stated the box arrived to their shipping center this way, meaning, Michaels shipment center was aware of the theft, and decided to ship me out an empty box anyway. I contacted Michaels immediately, they reviewed the UPS information, and stated I would receive a refund for the entire order within 48 hours to my original payment method.

I loved shopping at Michaels for many years. Now when I go in the yarn I need is never in stock. I shop at the Michaels in Florissant MO. I use a lot of Caron red and white never in stock. I use North Sea Bernat Blanket yarn never in stock. Have to order online. I am getting very angry. The products I need are never there. Please keep these in stock at store or I will shop somewhere else.

I have framed a number of pieces at Michaels and I have now learned that they are great, until they are not. They recently damaged a piece that I took in. My COA was quite clear about its condition and on return there was a smudge, a surface slice along the arm of the image, and spots to the bottom. They immediately refunded the cost of the frame and quite amusingly to me, offered me 100.00 compensation for a piece that is worth much more. I have learned my lesson, and for this I do not blame them.

I ordered a $346.00 Christmas tree online on October 27, 2017, during Michaels big 70% off Christmas tree sale. I received the tree, did not like the tree and then started the painful journey of attempting to return the tree and get a refund. With other online refunds with other companies, usually the company will email you a self adhesive tag to attach to the item and return to the nearest UPS. Nope. It took 3 phone calls to Michaels, phone calls in which they acted like they had never had to deal with an online return before.

I went to the Avon, OH store last Saturday to pick up some Christmas lights. The store was somewhat busy, so it took about 10 minutes to get to the register. I repeatedly told the cashier that I was using a Michaels gift card and she insisted that I swipe the gift card through the card terminal in front of me. After 2 attempts and card read errors, I hoped that the cashier would try swiping the card through the register. Instead, she just stared at me. I ended up using a different payment method. I will not be returning to this store.

Michaels, 11260 West Olympic Boulevard, Los Angeles, California 90064. I had a picture frame that was framed by one of Michaels' other locations a long time ago, however, I had a problem with the glass and wooden frame and so I wrote them plenty of letters and Thankfully, I was invited to come back to my local Michaels store in order to get taken care of properly and right! In My Case: I had to make two (2) trips which was Not Their Fault! The first time that I visited them, I had to get the broken glass replaced, however, when I got back home, I also discovered that the wood that was used for the wooden frame had a slight discoloration. Thankfully, I was allowed to come back to the same Michaels store for a second time and was well taken care of by **.

I will no longer use Michaels for Framing. I went back 6 months later to have an identical size painting framed and the price of the frame went up 60%. So when they say 70% off, they just increased their frame price by over 60% in 6 months!! Go to ANY local framer, I am sure you can beat Michael's prices and get the same frame. Secondly, they put numerous adders on all their frame prices, make sure you decline most of these. When I asked the salesgirl to print out my quote she said she could not print out the itemized version. You only get that AFTER you pay.

Michaels return policy is horrible. It first says you can return anything you are dissatisfied with, but then says it must be new, unopened and in original packaging. How am I supposed to know if I'm dissatisfied with paint brushes if I first do not use them? It says I would need to contact the manufacturer to return. Guess who manufacturers it? Michaels. Just money in the trash. Will not be shopping there any longer.

Historically Michaels has allowed the use of multiple coupons when applicable. The implementation of this policy drives me crazy because not all EMPLOYEES of Michaels Stores are familiar with the policy. Now suddenly, my local Michaels 57 E City Avenue, Bala Cynwyd, PA 19004 claims they no longer accept 2 coupons per transaction. I was floored.

I feel very frustrated when I go into the Michaels store on Richmond Highway in Alexandria, Virginia. I usually go into Michaels when my daughters would like to do an art project of some kind. This evening we went into the store to purchase canvases and paint. There were at least three people with Michaels name tags on that I came across. Not one of them offered assistance when I engaged in eye contact.

Letters and Decorative Boxes - Ordered products online that were in stock. Received email early in a.m. that stated three items from order were canceled - no longer available. Went online and chatted with rep this morning and found items were available so had to re-order. Rep did provide code for discounted shipping which was on original order, but had to call back after placing second order to receive the 40% off. Discount was from original order. Why state on website that items are available that are not? Seems that this all could have been resolved by their Customer Service rep with one interaction. Very inefficient process.

Today, I went to Michael's Store #3340, San Jose, California to return some Disney foam Mickey Mouse & Princess hats because my students with special needs did not like them because of the plastic wire that goes under the chin. Two of the Mickey Mouse foam head gear had been torn where the plastic hanger attachment is. I had cut off all the tags. I have been told that Michael's does not take merchandise back for returns with the tags cut off. I had all of the tags that I had cut off. I had not been aware of this policy. I will not be shopping at Michael's again and will be informing others of this experience.

My experiences at this location are horrible. Every time I go to shop for my art supply and need help... it seems like no one can help me. They are always stuck at the registers (mornings or afternoons) and I understand that it gets busy but this store need to hired more people to work on the floor. Every time I go the line is so long. I had asked for a manager and she was stuck at the register so she couldn't help me either. I love this store but there's nooo customer service on the floor and it's annoying! Alsooo! Since there's no employees on the floor and nooo security, every time I go I see people stealing from left to right, why??? Cuz there's nooo security and of course no associates on the floor. It's just sad! I hope y'all fix this!!

Just came out of Michaels. Had a very bad experience!! They have a sale going on buy 2 get 3rd item free, I was willing to purchase 3 Wilton fondant boxes $18 to get one "free"! (Big paper was in front of all the fondant boxes advertising.) So when I get to the register they ring up regular price! I tell the cashier about the "sale"! She says "it's doesn't include everyday value products"! Whatever the hell that means!! So all their coupons and sales are B.S.! Just lost a good customer. I'm going to Hobby Lobby. I've never had problems with coupons there!

I placed an order online which included several items. When my box arrived, it looked perfect. The delivery company took good care of the box. My delight ended there! When I opened the box, the most important product of all was broken. This item had was wrapped in two layers of bubble wrap. The outside box did not have a mark nor bruise. You can only conclude that Michaels intentionally sent a damaged item and the shipping finished it off!

I purchased an item online from Michaels. The item wasn't satisfactory to me, I never even to plastic off item. Well I tried to take back to store and was told had to send back since it was online purchase. Ok no problem. I could do that. I called the 800 Return Dept and they told me I would get email from UPS with info for return. Had to wait for that email (like 2 days). When I went to see if package could be picked up UPS told me Michaels hadn't covered that. So I had to take to the store or drop box (package too big to fit) or give it to UPS person if I seen one. Well long story short when they received it back online refunded me the merchandise price and some of the tax on merchandise. Didn't refund S&H which was 6.95 and a small portion of the tax. Never will I order again.

Store: 8200 Renaissance Pkwy, Ste 1030, Durham, NC. I have found very good customer service such as a cashier in the Michael's in Durham. Other employees helped me when I had questions about where to find something. The cashier always talks about what my project is for whatever it is that I am buying, and I appreciate that. I've also gotten good advice from cashiers and other employees. I would recommend this store to everyone.

I went to Michaels in Columbus, Ohio right before Christmas. The items I was buying were advertised as 70% off and there actually was a box of them with the 70% sign on the counter where I was checking out. I watched as the cashier scanned them and the full discount was not being applied. I told her that the reason I was buying several of this item was due to this discount and pointed out that they weren't ringing up correctly. She told me they would be discounted once it was totaled. So I paid the final amount she told me, but when I got my receipt, sure enough the discount was not applied. I had already paid and didn't want to wait while they had to be returned and reentered. So I left knowing that I had just basically been ripped off.

On Christmas Eve Day, daughter and I went to the Palm Harbor, FL Michaels to make a small purchase to complete a homemade gift. Seeing an employee at the end of an aisle, I told my daughter I would ask where we could find the item we were looking for. An off duty employee was crouched in the middle of the aisle and overheard us. She jumped up, cut me off and engaged the employee on duty in a long irrelevant conversation while we waited patiently. Finally, I said, "Excuse me, I just need to know where to find..." but was cut off by the off duty employee who said, "We don't carry that."

I was in the Olive Branch, MS store on 11/25/16 (Black Friday); the manager on duty was Tricia **. I was shopping for favor boxes for an event. I noticed a 50% off sign on the wedding aisle for the gift boxes. At checkout it was not in the system as a sale item. My friend and I explained the signage; the cashier asked for a price check & asked for a manager. While waiting I asked my friend to go & take a picture of the sign. When she went to that aisle, the salesperson said that the sign should not have been there, so she removed it. Needless to say we didn't get the picture of the sign.

Went into Michael's on 11/23 for a specific item. Found it, it did not have a sale tag on the product or on the marker on the shelf. The price on the marker was their normal white with black type price marker for $19.99. I got to check out, presented my 40% off coupon and was told the item was on sale and I couldn't use the coupon.

First ONLINE order through Michaels. I was unhappy with quality of the product (photo storage box clips were flimsy and would not lock appropriately). Once I decided to return the items, I had to call and request return labels (labels were sent via email approximately 2-3 days AFTER the initial phone call). Once I had received that labels via email and packaged the return, I sent them out that same day (October 24th). By November 7th I had still not received a refund. After MULTIPLE calls with their customer care no one was able to give me a definite answer on the status of my return. I was told that when my return was approved I would be receiving an email.

Last two times I have gone to Michaels in Palm Harbor, Fl, the service has been terrible. Cashier was very rude and didn't want to answer any questions. Didn't ask for my Michael account. I will not ever shop there again like many people I know.

What is the purpose to provide coupons if almost everything you can not use the coupon on? I have spent money in the store many times, but today I tried to use the 25% off entire order. After the total I asked why is it so much. Seems almost everything I picked up was exempt from the coupon. They make the print so small you can't read it. I told the salesperson if I had known I would not have bought most of it. This is a rip off to all. I will go somewhere else for my crafting needs.