Men's Wearhouse Reviews

Purchased a suit from Men's Wearhouse in Zona Rosa. It had to be tailored so it was picked up before the wedding. Pants and jacket were perfectly sized. Sales clerk handling the pickup was rude and rushed. He bagged the suit and pants. I left them in the bag to keep them clean. As I started to dress 45 minutes before the wedding, it was evident that the associate bagged the wrong jacket which was way too small, didn't match in color, and still had pins and chalk marks on it. Looked like a teen prom jacket. Had to scramble to find an old ill fitting worn out suit. Ruined the entire wedding experience, photos, and joy. DON'T buy there!

No call or email came, so I called today (9/4) to check on my order. I have been told that my order was CANCELED on 8/23, but they can’t tell me who cancelled it, or why I was not notified. I received no call, no email, and no credit was issued for my purchase even though they’ve had my money for 3 weeks.

My son is getting married in 2 days, he set it up for himself, best man, groomsmen, my grandson (ring bearer) and the bride and groom's fathers to be fitted and purchased at Men's Wearhouse. We went and were fitted for the entire suit to include jacket, vest, shirt, pants and shoes. And what was to come with that was tie, socks, and cuff links. They did not get anything at all right on my grandson, so I had to buy him his suit which I could not even come close to matching.

Went to their website and it happily said that they do measurements. Went to the store in Web Ginn Plaza in Snellville, Ga and got my husband's measurements for a wedding that he have to be in up in NY in September 2024 and he totally messed up his measurements. Not just 1 of them but all of them. I will never go to that store again. I thought they were supposed to be a good classy store. I ended up doing the measurements myself.

My husband and I went to the Men's Wearhouse in Wausau, WI yesterday. We had a very pleasant experience considering we needed to buy a suit that very day. The store manager, Tanya was extremely helpful, kind, and patient. She was very knowledgeable about the promotions, the inventory, and sizes that were available in the store. Plus, she had great suggestions to help complete my husband's attire. Tanya was friendly and professional. We will definitely be returning to Men's Wearhouse.

I’m giving 2 stars because the suits were all correct and there’s an option to rent everything. However, Professionalism and attitude were very poor at the Eagan, MN and Woodbury, MN locations. They were very rude to my mom when she was picking up my dad’s suit (father of the bride mind you) at Eagan. Very rude to my now husband at the Woodbury location and very rude to the groomsmen at the Woodbury locations both before, during and after the renting wedding suit process. My sister in law even brought her kid to get fitted and they did not appear helpful. They responded, “we don’t do kids often.” It’s even on video where one employee is seen stepping over my 3 year old nephew. Thankfully all the suits were right but I could go without the attitude next time. If there is one…

I purchased a suit after being told at the SUGARLAND location I was not able to rent one. Woman who answered had NO professionalism whatsoever! I proceeded to just buy the suit online and avoid having to go to store and deal with sales person after a snippet of her clearly NOT wanting to be at work. The suit came, the pants…. They look like a 10 yr old hemmed them. The stitching is uneven and showing through material. The stitch is also twisted. NO ONE will answer my calls. I have been on the phone now almost an hour and a half on eternal hold. Worst experience EVER. Do any/everything to avoid this company. I can’t even get someone on the phone to make this right! Unbelievable….

Not good. Family has been customers for 30 years. The store in Albany New York has left me so disappointed. 16-year-old kids left to run the store had absolutely no idea what they were doing. My sons and I got measured for suits for a wedding. I was told to come in and pick up my tuxedo. I was told to try it on at pickup. The pants were 8 in too short. I have no idea how nobody noticed this including the seamstress. They were the same length as they were wide. I got an, "I'm sorry about this sir. Come back tomorrow." Come back tomorrow? The wedding is tomorrow. I have a full schedule. To 30 minute drive each way for me to come back here again. I reached out to Men's Wearhouse and was offered $500 in rewards points if I wanted to sign up to become a rewards member. Can you imagine?

I repeat do not shop here. This business (Bowie, Maryland) location needs to be closed. Husband had a suit tailored. Went to do a fitting and the sleeves were too short on the jacket and he ordered 3 buttons and received 2 button. The jacket had to be reordered and was informed it would be ready in time for our son’s destination wedding. Oh well when we went to pick it up which he had to reach out to them, the jacket had not been changed at all. The manager tried to say it was a misunderstanding but he lied just like the salesman. We got a full refund and will not shop there ever again.

I recently had a very disappointing experience with Men’s Wearhouse. I rented a suit for a wedding, and it was a disaster. The pants arrived with a hole in them, and the jacket was altered so much that it was far too small. This was not just my issue; the entire wedding party had similar problems. One of the groomsmen had a suit with the hemline showing, which looked extremely tacky. My son’s suit was so uncomfortable that he spent the entire event worried it would tear again. For the price we paid, the quality was absolutely unacceptable. We will never rent from Men’s Wearhouse again.

I received the shoes yesterday via FedEx. When I opened the box, I was surprised to find the wrong shoe size. I ordered size 11.5 but received size 14 D instead, and the shoes did not look new. This was my first order from this company, and I'm not happy about this.

The customer service was great. BUT I paid for my suit to be adjusted so that it fits my body better and NOT ONLY did they not make the adjustments but the markings for the adjustments were still on the suit. It was terrible because I specifically told them that the suit was for my brother's wedding so everything needed to be correct, so I paid for that. They did not do what they took my money for. My pants fit terribly but the jacket was fine, but only because the jacket already had a decent fit.

Bought a nice suit at Men’s Warehouse at Lexington Hamburg store. The coat was mailed to me wrinkled in a box. I had it pressed then wore it. The left lapel buckles when buttoned. So I took it to the store to have it fixed. The clerk told me my posture caused the buckle. No other suite I own does it. He further said there was nothing they could do to fix it. I have good posture, no deformities on my body. I left the store frustrated and I will not buy there again.

AWFUL! If I could give negative stars I would. We only used them because the groomsmen were in different states and they could go to their local store for measurements. 7 of the groomsmen's tux were wrong the day of pick up and had to be re altered and picked up within the next 2 days. They all had these big country cuffs where you could see the line where they sewed them up. The customer service was horrible as well, upon selecting the suits we were told there would be a $45 deposit and balance to be paid upon pick up however, when the guys went for measurements they had to pay in full which was a inconvenience for all. Called customer service, they informed me I was given wrong information about the deposit and they would have to pay the full amount.

Bought the wrong color suit. The return/exchange sounded seamless over the phone. The kind gentleman said he had a black suit (his size) in stock & he'd have it up front for when we got there. Well, went today at 2:30pm to do the exchange. After standing around for OVER AN HOUR, along w. 12 other customers that weren't getting any help, we walked out of the store. The workers only want to be on the phone, they don't actually want to work. I'd recommend getting sized here & going elsewhere for a suit. They don't deserve your business unless you have hours and hours to sit around and wait for when they want to help you. Horrible managed establishment.

I took our 16 year old son to the Men's Wearhouse location at S Hulen Street in Fort Worth to look for a basic suit and some jackets. We were helped by a lady named "Sandra" and she was AMAZING. From start to finish, she was so helpful and made the entire experience shopping at Men's Wearhouse actually fun. She listened to what he was after and then started her hunt throughout the store to find us what he was looking for. There was much laughter to be had as she helped us. And when all was said and done, we left with three suit jackets, pants, shirt, belt, tie, shoes and socks. She found us all things that were in the price range we were looking for as well as the style our son was looking for.

When me and my grandson first entered the store no one asked us if we needed help. We stood there about 15 minutes then I finally asked one of the sales lady if she worked there and if she could help us. I've rented tux/suits for my grandson prom the past 3 years and have always gotten the perfect fit $99 deal which I thought that's what we was getting this time as well but we get to checkout and was charged $239.26 and he didn't even get the shoes this year. As my grandson was picking out which tux he wanted, picked his colors and was getting fitted we should have been given a price. I had already looked online and knew that you all still offer the $99 package.

Ofer knows the stock well and he immediately identified a suit for my son with a perfect fit. It can be tricky to find a good fit when you are 6’5”, but Ofer understood what we needed and he found it quickly. In addition, same day tailoring made this purchase absolutely ideal. We are so grateful.

We are currently planning a wedding. We picked out our colors and was told when to come and order. Came back to Raleigh store in North Carolina. The guy gazed at the men and told them what size they were. Which was wrong sizes. Went to the Men's Wearhouse in Cary to get better help; the guy sized everything like it should’ve been and after one of our groomsmen’s ordered we were told they were no longer making those suits so some of our groomsmen couldn’t order because they no longer had their size. We were also told they could help us with our 2 year old's suit. Come to find out they don’t even offer kids'.. Very disappointed; they were more concerned about making a dollar than actually helping us.

I needed a decent good fitting suit for work. I got a tailored $546 grey business suit. Got it home and it is the cheapest material. That is on me as I should have inspected better. But in all fairness I have no knowledge of suits and trusted the salesperson. Tried on the pants and they do not fit, way short. Bring it back and told they can't fix it. To me $546 is a lot and I should have pants that fit. This was at the Poughkeepsie NY store. There are better options that won't rip you off.

I ordered 2 suits online, credit card accepted, paid for rush delivery. 2 days later they cancelled order, tried calling, was on hold 1 1/2 hours ( they hung up). They offered no reason for cancellation. I’m a president of a union 24,000 workers, this will be in November's union newspaper.

I had to purchase a suit for a funeral, and decided to use Men's Wearhouse. I had used them in the past, their suits were always priced reasonably, the quality decent, and best of all comfortable. Their salesman were always professional, and they knew how to fit a suit to any body type.. It had been a few years since owning a suit, and I know styles have changed, and so have I. I've always had an athletic build, so a well tailored suit is essential for me.

Brad is absolutely awesome! Totally professional, everything promised, everything delivered! Happy with the quality of garments, the price of the garments, alterations (perfect), cost of alterations moderate. I'm a happy shopper!

My son accidentally left his money clip with cash, credit card, and college ID in the pocket of the tux pants he wore in my other son's wedding. We only realized it a few days later. We called to see if someone found them. We were told to leave a detailed description of items and they will send them back if they find them. We truly did not expect to ever see them again. A few weeks later, we got a tracking number for the items found. And within a few days, my son had everything that was left in the pocket. We were so impressed with the integrity of the workers who would have an opportunity to steal the cash, charge the credit card, steal his identity, etc. But because of this experience, we have been telling anyone who will listen how wonderful this company is and if this son ever gets married, you can be sure he will be using Men's Wearhouse for his Tuxedo Rental. Great, Great Experience.

We used them for our wedding. We went in and picked out tuxedos for our bridal party in Parents. The tuxedos we picked were $250 for rental. We had 11 people renting tuxedos ($2750 total in rental cost). We called to check on things two weeks before a wedding to find out that they had ties for everyone not bowties… No biggie. They fixed it and it was taken care of. The week of our wedding everyone went in to go try on their tux and pick up. We had the wrong color shoes. Mini. Wrong sizes, no buttons for some. The hem coming out of pants and jackets and the list goes on. Out of 11 people we only had one correct Order. The guys had to go back multiple times to get these issues resolved all the way up to the day before the wedding. We had an awful experience with them. It was an absolute nightmare, and not what you want to deal with before your wedding.

Just purchased probably my last suit ever and DEFINITELY my last suit or ANYTHING ELSE from the Stevens Creek store near Valley Fair in San Jose, CA. The total experience was AWFUL!!! CAVEAT EMPTOR for sure! Price 20% higher for EXACT PRODUCT from Macy's. Minimal alterations were + $100. Help/Service was NON EXISTENT. Will NEVER go back!!

I ain't gone lie, both Bowie and DC Men's Warehouse suck BAD. Probably all of them in union with each other so you do the math. They treated my groomsman better than the groom (Me). I definitely will not be going back or recommending to others who are looking for a tux, etc. Customer service isn't good, unprofessional, and inconsistent. Incorrect Items inputted in the system, changes items without my knowledge. Waste of time. Just don't go there, you'll be disappointed. Go to K & G or Charles Tyrwhitt, etc. Anywhere but there. I asked for bow tie after telling them multiple times, and pick up tux today and guess what, it's a tie instead. I'm done, BYE.

My daughter was married this last Saturday and the Tux rentals were the major issue. The groom's tux did not ever arrive (they gave him a suit). Most of the wedding party had to have many items re-sent in because of size. Mine the pants, shirt and jacket all had to be replaced. The 2 year old's tux arrived last minute and was way to small. No fixing it so we had to dress him in black suit (They did give us that suit for free). The good news is there a MW all over. The bad news is there was just not enough time to make it right. The bride and mother was purely rattled and stressed.

I created a group for my daughter’s quinceañera with 5 total guys renting suits. They went to get fitted and everything was great or so I thought. When it came to picking them up it was a ** show to put it nicely. All the pants were too short, the shirts were too small. My nephew’s was a men’s small and it was super big on him. They kept mixing up my dad & brother’s suits. I went to the store to exchange my dad’s and spent hours in there. Everyone had to go up there at least 3 or 4 times in order to get the right size suit. I will never use them again because this was an added headache to everything I already had going on.

The pants for the tux we rented were 7 inches too big in the waist and slightly too short. The jacket was too big. We live 3 hours from the MW and couldn't make it there to try it on ahead of time. We picked it up the day before the wedding. Because MW has been in business for so long, should have tux rental down to a science, AND we paid $245 dollars for ONE DAY of rental, we trusted that all would be fine. Big mistake. Our son had to wrap 2 belts around his waist in order to make the pants stay up and look semi-normal. The jacket hid the belts. People commented that the jacket looked too big. The wedding was yesterday and already I've told people that if they are planning a wedding they should buy a much less expensive suit that they can keep for future events and to avoid MW. The beautiful dress I bought was far less expensive than the suit rental, and I get to keep it as long as I choose. If I could give zero stars, I would.

Service has been great all the time we come here. Very helpful to finding perfect suit and shirts. Employees are always helpful. They inform of all new clothes out. Also store clean and neat. Great discounts for repeated customers.

I walked in and wasn’t acknowledged by anyone. There was three employees working at the moment, the moment one was available she walked to the front of the store to assist another employee at the register, she never once said, "I’ll be with you in a moment" and I was literally standing 2ft from her. A ** male walked in the store and was assisted immediately. I proceeded to walked to the register and I still wasn’t acknowledged. This service is unacceptable and will not buy or rent from them in the future. If you are in the Athens, GA area I recommend Pernos!

My tux pants had a broken clasp that kept coming undone, keeping them from fighting tight enough. Just walking was tough, but definitely no dancing, etc. I didn't mind TOO much, until I returned the rental. I didn't want the next person to have the same problem, so I tried to tell the employee what the problem was. All he said was “that’s cool” and clearly had NO interest in the problem, much less what the problem was. So I'm sure the next person with the tux had the same problem.

I rented a tux and was measured for it and the shirt. It was the night of the event when I picked it up so I didn’t try it on. I’m sorry I didn’t (though I doubt much could be done). The shirt was short on the sleeves and a really cheap material. The tux jacket looked like I had big shoulder pads. When I returned the tux the next day, I realized a day or so later that I left a thin wallet in the back pocket with my driver’s license and one credit card. Also $70 in cash.

First Red decided everything. I wanted to buy a suit and get it altered quickly. She decided I needed to rent a suit. Why I don't know. I wanted to buy one. Then they didn't have a suit my size or a sport coat or a blazer. Calling state college. They didn't have my size. I'm thinking they should not have stores that don't have sizes.

Black Vera Wang. Standard tux. Thought it would be simple enough. Somehow they still got my measurements wrong. Sleeves too long and the length of the pants too long. Came in 2x for measurements. Second time to point out the corrections and emphasis the length of the tuxedo as I am barrel chest with a muscular build. A baggy looking suit after measurements is not ok. Regardless the attention to detail is lacking for a company that takes pride in such. Next time go with a local shop that takes pride in their work. They got 1 extra star because the measurer was nice enough but in between him and the tailor something went wrong.

We had a 12pm appointment. Approached the service desk. Stood there about 6 minutes before the lady moving things around on the desk decided to look at us and ask if she could help us with a bewildering look on her face. She never greeted us. Now did she smile (we were ** and she was **.) I told her we had an appointment for a fitting. She immediately starting looking around. She said she could take his measurements but the computer had some kind or problem. She then walks away and goes to the front of the store and appears to start working as a cashier. That went on for about 15 minutes.

DO NO USE MEN'S WEARHOUSE FOR YOUR WEDDING! You will regret it. Nothing will go right. Everything will get messed up. It will cause you stress leading up to what is already a stressful event to plan, coordinate and execute. The last thing you want it to be stressed about is your suit(s). If I could leave a 0 star review, I would. The Atlanta GA, Buckhead store especially gets a 0 star review. The store associates are incompetent, lazy & apathetic. None of them care about accurate or timely customer service. All of them were a displeasure to interact.

My son rented a prom tux from them and it was the biggest mistake ever! They put his prom down for the wrong date so they had to reorder his tux 2 days before prom. We get the tux at 1pm the day of the prom making us late for his pictures. We get home and the tux was supposed to be grey with a bow tie. A printed vest. We go home it’s a black tux. A plain vest. A tie instead of bow tie. The wrong size jacket. His pants have no button on them! The customer service when I called about this was terrible! The lady named Jennifer was rude and disrespectful! I do not recommend going here at all. It’s the one on us 31 in Greenwood Indiana. They also gave his friend a broke shoe with his rental.

Just to provide a bit of background. I am a 16 year old who wanted to go to prom, just like any other kid. I made the grave mistake of waiting until the week of prom to get my suit. I go to my local Men's Wearhouse where I am able to get pants, a dress shirt, and a bowtie. The only piece missing to my puzzle was the jacket. I was going for the all black look so we tried on a grey jacket of the same brand to see if it would fit me and then they would order the black jacket in my size online and it would be delivered to my house on Thursday, perfecting timing for prom.

Bought a pair of shoes from them back in August of 2021. It was my second pair of the exact same shoes, so when I received the package, I opened it partially to make sure it was the correct shoes and stored them afterward in my closet. Today, I went through stuff in my closet and came across that package. I opened it, and to my surprise, the shoes were different colors (tan and brown) although the same type and size, which looked like a bad practical joke. The box was for a different shoe brand and was distressed with lots of handwriting and markings. Customer service wouldn't make an exception to their 90-day policy even though it was clearly their fault. Because there was no replacement in stock, I have to go through the trouble of returning it to the nearest store or shipping it back and waiting to receive a gift card. Sloppy work and tells me that their quality control is ZERO. Will never buy from them again, period!

The shoes they give you for tux rentals are extremely uncomfortable, even for dress shoes. $250 for a tux is way too much, they never get sizing right the first time I've had to go to them for fittings for a wedding, and having to return the tux on the day after the wedding is absurd. I could understand a Tuesday, even a Monday, but the very next day. Wow. That's crappy business practice. For the amount you pay to rent a suit, you can have your groomsmen buy one that's just as nice and they own and can use for years to come. I've already been able to do that with 2 weddings I've been in and it was by far the best choice. Do not go here. There is nothing useful about this place other than there being multiple locations and you can return the rental to any of them.

Well 70% of American men are overweight, I am one of those. I go online to buy or at least get prices. My option of suit fit style is slim or super slim. Yeah you know who wears slim and super slim? Going 20 something guys who wear Porkpie hats and don't wear suits. So Men's Warehouse carries suits for deueschbros who don't wear suits while ignoring the male population that would be their customers. I even hunted down a contact telephone number to talk to a person. Great guy very patient and he couldn't find a suit that wasn't slim or super slim even trying separates. He even admitted he gets this kind of call all the time. But corporate knows better sell suits or try and fail to sell suits to a nonexistent market while declaring bankruptcy.

Awful experience. I needed a suit for a job interview. We paid for rush shipping, and two days later, still waiting. Customer service did very little to resolve the issue. Run the other way if you’re needing quality customer service!

I tried to place an order today at menswearhouse.com. it was catastrophic!!! Their website gave me an error message stating that there was an error trying to place my order and that I should please try again. So, I tried to place the order 2 more times. Then I called menswearhouse.com and their agent I spoke with tried to place the order for me twice. Both times she got the same error message on her computer. So, I checked my Online Banking App (Wells Fargo.) Whoa!! Men'sWearhouse had charged me for the item 6 times and had reversed 2 of the charges. The item was $19.99. So, I called My bank and was scheduled for callback from them.

My son went to the Deptford NJ location to purchase pants for homecoming. He had one of the people there help him and decided to get alterations done by the person on site. He picked them up the night before homecoming and the day of he put them on and they did not fit him at all. They were extremely tight. The people who work there including the manager there should be ashamed of their selves. I went in three days later to return them and the manager told me that I can’t return them because they were hemmed. My son or husband will never shop in there again and I promise I will let it be known that you guys are a disgrace.

I purchased a suit and had it fitted for alterations. Also, they measured my neck for a dress shirt I purchased. Several weeks later, the night before the wedding and in a rush, I picked up the suit. The next day before the event I discover that the alterations were never made. It was approx. 3 inches to large. When putting on my shirt the neck was too small to button. Beware of measuring and alterations.

Up to this last order, I will never place another online order with the Men's Wearhouse. I still haven't received all my order almost over a month ago. This is extremely unacceptable and poor communication. They just lost a valuable customer.

My son purchased a suit for a wedding he was in. The first pair of pants came and were way too tight. The second pair came and he went by himself to pick them up. Two different consultants told him the pants were fine. He said they seem a little long. Again, told they were fine. Day of wedding and we are ironing the suit only to find out the pants are not hemmed at all! We were left scrambling an hour before we had to leave to find someone to hemmed them which included cutting off 4 inches. I think they just didn't want to hem them, LAZY!!! We will never again go to Men's Wearhouse.

Would never rent or purchase from here again. Service is horrible and they substitute items within your tux rental without approval. My order was changed without notice for wedding groomsmen tux. They changed pants and shoes without contacting me and no way to fix before wedding. Horrible customer service and communication. After ruining the specific look bride has chosen they did nothing to fix the situation. I will never shop here again and do not recommend renting tuxedo from here.

Mj was the consultant that helped me out, she knew what she was doing very professional. Definitely going back soon. Overall the employees are very professional, everyone greeted me welcoming once I opened the door.

I bought a suit from this store, and I paid $700. The staff was nice, but you could tell that boys in their twenties didn't know much about the fit. As a result, I had to come back 3 times because they made my pants too tight! I saw their tailor only once. All that time I had to talk with sales reps that don't know much about the fit. In the end, my pants are still tight, so now I have to go and talk with another tailor who possibly will help me because their tailor has done everything that he could. I will never come back to this store again. A perfect fit guarantee is a **.

The worst customer service and experience. If I could give this store a -5 star rating I would. Last Sunday I went to the Men’s Wearhouse on SmithRidge in Reno because my father had died 2 days prior. I was not aware at this time about a mandatory mask mandate that has once again been forced on the people. This review is not about debating masks…It is about the extreme lack of professionalism, service, rudeness, and zero human empathy of the entire staff.

The worst quality clothing with overpriced service, with the worst customer service … Just a waste of time and money …. Just returned my purchase … Men's Wearhouse is an insult to the American business.

Went to the store to get fitted for suits that we are purchasing for our son’s wedding on Sunday the 18th. Since 6 of the 10 groomsmen live in another state we were told to send gift cards to them for their suits. On the same night we purchased the e-cards online to have them e-mailed to each of them. Charged these to a credit card and got notified from credit card company that the purchase went thru. Also got notified from Men’s Wearhouse that purchase went thru. Got e-mail on Monday morning saying that Men’s Wearhouse canceled the order because on the order my wife put Drive instead of Dr on our address. After talking to a very rude lady in customer service we had to cancel that order and start all over again.

Just like the other reviewers have noted, I placed an online order and it was canceled multiple times. I have a cumulative $1600 floating in the ether on a $600 order. It takes forever for the funds to be restored, and after placing the order again, over the phone which I assured would prevent further issues, and it was canceled again.

This website is a scam. They will just cancel your order when the time comes. No refund yet, charged my card, says order shipped, day it’s supposed to arrive it gets canceled lol. Never ordering from here again. McDonald’s could do a better job than you fools.

Paid for a suit last night. Money was taken out of my account. Woke up this morning to see my order was cancelled but no explanation why. Still haven’t refunded my money for the first order. Has to reorder that same suit trying a different billing address and hope it actually works this time. Just wish they gave an explanation before canceling orders.

Poor quality and expensive for what you get. Unhappy with the fit of the suit. So the money spent you could get better quality. Port selection of suits in the material not of what I would expect in a quality suit. Doors difficult to get into.

I went to Men's Wearhouse because they sell excellent suits. My first suit was sold to me by Lauren and she was a gem! I decided to buy another suit from them because I had signed up for their rewards program and already had some money to redeem. I purchased a suit online to take to the store to have fitted. That was a Saturday morning. 5:37 Sunday morning I received an email saying the sale was cancelled, no reason why. I called and they told me it was because of my bank; ironically the sale had already been cleared by my bank. Ok so I purchased the same suit again to be picked up at another store close by. After not hearing anything I called and the toll free person told me they didn't have the suit. I called the store and they placed me on hold so long I actually drove there and showed the manager that 35 minutes later I was still on hold. No surprise. He was as clueless as a 3 year old. Never again will I put myself through this. Horrible company.

Went in store on March 7, 2020 to be fitted for suit. This was for my son's wedding on June 6, 2020. tried contacting the company multiple times with no success until June 2. The suit was sent to my house late in the afternoon June 4. Tried suit on the shirt is so large that 2 people my size could fit in shirt, the pants are a good 3 to 4 inches short, the jacket sleeves just barely go half way down forearm. Now this is 2 days before wedding. So needless to say I will not be in same suit as the rest of wedding party. They were wise enough to change companies and order suits. THESE PEOPLE DO NOT CARE ABOUT CUSTOMERS!! PLEASE PEOPLE DO NOT USE THIS COMPANY!!

We received the WORST customer service from this place. Honestly, if I could give it zero stars I would. Our wedding was May 30th. We submitted our order weeks in advance. They did not send suit rentals until the week of the wedding! The groom didn’t even get his suit until the THURSDAY BEFORE!!! None of the suits fit right despite being measured.

Stores closed due to COVID. There was absolutely no information or updates on our tuxes for wedding. For weeks we couldn’t get anyone on the phone. Finally their phones are up and running but the wait was over an hour long. Once they answered, no one would give us a straight answer about how to get the tuxes or when they would arrive. Completely unacceptable. I understand businesses are hurting, but you need to honor the events that are still happening. Awful customer service. We will absolutely not be using them again in the future.

Our daughter’s wedding is this Saturday May 30. After calling 3 times and being on hold for 30 minutes each time, every sorry individual we spoke with has told us untruthfully that my husbands tux would get to us in time. The last person we spoke with yesterday stated that it would be shipped today Tuesday, May 26. By 5:00, no email had been received that it was shipped so we called.

I Have never shopped at Men’s Wearhouse before. Thought I would give them a try. On March 7, 2020 I purchased a suit for $367 needed to be altered. I left and came back on March 9, 2020 and told them I changed my mind and wanted to return the suit. The salesperson went in the back room and came back with just the pants and said they sent the jacket out to be altered and so he could not do a refund until it comes back on March 24. On March 17 I received an email saying they were temporarily closed but would have limited staff to handle online orders alterations and etc. I called on March 24 to get my refund. nobody answered. I went to the store. There was nobody there. I sent an email and got a response in the next day that said that they would take care of it when they opened on April 7.

DON'T ORDER ANYTHING FROM THEM. NOT NOW, NOT EVER. Literally the worst customer service I have ever experienced in my entire life. If anyone is still proceeding with their wedding or prom, or whatever your event is and has ordered tuxes from Men's Wearhouse, they just informed me through their ridiculous texting that they would not be fulfilling any orders until they open their stores back up on May 4th. I asked for a refund so we could get other tuxes and they advised that they couldn't do that either until they opened stores back up.

Wardrobe Malfunction. I was fitted for a rental tux at their Thousand Oaks CA. store. Cost of roughly $200 for one night. The pants would not stay clasped which forced me to hold them up all night. Made for a less than stellar evening. I got an ingenuous "I'm sorry" from their sales clerk. Not going back.

Just got married in October 2019 and our experience with our entire bridal party, Godfather of the Bride and the Groom was absolutely horrible. Out of 7 men and two young boys, only two tuxedos were measured correctly. The remaining tuxedos all had HIGH WATER pants! All of our men DO NOT WEAR HIGH WATER PANTS! Instead of the pants being at the regular length and sitting at top of the shoe, their pants were stopping at their ankles. This is not what we requested and this is what we kept getting at the time of their fittings! Not to mention that both my Godfather and my now husband went back THREE times with incorrect tuxedos.

I finally talked with the manager and she resolved the situation for me. She was really great and very nice about everything. She said that the store will do what they can when they can. She worked with calling me as soon as she could get enough money in the store to cover my return. I will be returning to this store again since I know that the management does pay attention.

I never shopped Men's Wearhouse. About 10 months ago, I decided to give them a shot. Although their casual dress clothes and dress shirts are of great quality, their men's suits by Kenneth Cole with the Men's Wearhouse name are ridiculously cheaply made. I paid a fortune for two of these suits. I had the same problem with both of them. In the pants, the back pocket ripped out on the side that I wear my wallet. Which wouldn't be so bad, but it was $300 just to replace the pants. I find these prices for this poor quality quite abominable. I also would like to add that their tailoring department isn't the greatest. If you are going to shop here, avoid the suits. As I said, the rest is fine, but my experience with their poor quality suits has left a poor taste in my mouth. Also, salespeople are quite aggressive and pushy, which makes for a stressful shopping experience.

WORST TUX RENTAL EXPERIENCE EVER! EVER! Went there to get measured over two weeks before the event and to pick out the tux and accessories I wanted. Went to pick it up three days before the event and it didn't even come close to fitting--I looked like a clown. The shirt was so small I couldn't button the sleeves. The pants were inches above my ankles--literally, I am not kidding, it looked like I was ready for Noah's flood--and too tight in the waist and hips. The vest could not be buttoned, and the jacket fit so poorly it was ready to rip. It was as if they had simply ignored all the measurements they had taken two weeks before or else were trying to shoehorn me into somebody else's tux!

I purchased a pair of dress shoes for my son’s wedding. I went to Men's Wearhouse in Santa Ana and tried on a size 10-1/2 and then 11, and decided to go with the 10-1/2. Two days later I drove to Sonora (a rustic Sierra Nevada town) where one hour before the wedding I found they had boxed a size 10-1/2 and a size 9 shoe. I telephoned the manager ½ before the wedding and told him and asked what he would do about it.. He said he would take care of me. I had to wear my sneakers with my suit for the wedding. I Upon returning the shoes the next business day, the same guy who sold me the shoes attended to me. He did nothing to compensate me for their incompetent error. I was refunded the money I paid but was not even offered back the $50 awards coupon I had accrued from past patronage. I will never shop at Men's Wearhouse again!

Tried to buy a tux online. Found a great deal, but... 1) Their website kept bouncing around, up and down, making navigation very difficult. 2) I tried to read "reviews" for the product and, yes, again, their website kept malfunctioning, making it all but impossible. 3) I finally was able to choose "Buy" to purchase the tux and... rather than providing a clear path to "check out," their system aggressively forces "upsell" products on you. 4) I finally got to the checkout and... again... their incompetence shines. When I clicked on "Guest Checkout," their system captured my VISA and personal data, then when I click to finalize the purchase... instead of finalizing it, it forces me to "sign up and sign in" as a member (even though I've already chosen to check out as a "guest"). 5) I, nevertheless, foolishly sign up and sign in and... NOTHING!!!!!

My son purchased a suit from the Men's Warehouse at the Arundel Mills, MD location. However, they did not have the correct sized pants he needed. The salesperson told him that he could order them and have them sent with over night service through FedEx. So, the pants were supposed to arrive Wednesday and they didn't. Then, he spoke with the manager and she told him that she would have them sent to the store and he could pick them up this morning because he needed them by 2:00 pm to attend his best friends wedding. She said that she would call as soon as they arrived.

The whole wedding party had problems from shirts not fitting, pants too tight, shoes too big, buttons falling off. Just a complete joke. For as much money they charge to rent these suits it's just amazing they get it so screwed up.

Salesman kept pushing all kinds of items at us, even when I said these are the only things we wanted. Did not size correctly and had to exchange a shirt. I came back to use the coupon they gave me, and no matter what I picked, I always needed one more thing to use it. I did not want to get the tie at half price, I just wanted to use the coupon.

First I was told I had to pay before I could try the tux on. Then the assistant was not helpful in checking my fit. When I arrived at the wedding I found that the jacket was too small. I could not button it. The assistant should have helped me with that and the shirt sleeves were about 1 inch too short. They did not reach the end of the jacket sleeve, when I tried on the shirt the assistant said it was a good fit. When I stepped out the front door a clerk approached me and asked to see my receipt. If their policy is I had to pay first why did the clerk question whether or not I paid?? This was at the Men's Wearhouse at 7696 cypress creek pkwy, Houston Texas 77070.

I went to purchase a suit for my mother's funeral at the Men's Wearhouse in Mesquite Texas. I told them when purchasing it how soon I needed to have it and they didn't have it ready. Then when it was finally ready I picked it up and when I put it on to wear to the funeral one arm was shorter than the other. I was very upset. I will not purchase a suit from there again.

The deals provided on their website are too good to be true. Once again my online order was cancelled with no explanation given. Will just ignore emails and try to sign off their mailing list from now on.

Bought 2 “High" dollar suits. Two and half weeks for alterations that were paid for on top of price of suits. One suit was altered and the other one wasn’t touched. Had to wait another week for it. These people are nothing but used car salesmen. When looking over suits, found liable inside pocket “made in Mexico”. What did these “cheap” suits cost, $75?

My adult son was in a wedding party and got the tux from your Toms River store. He was helped by an elderly woman with gray hair. She took measurements. When the tux arrived the pants were too long and the jacket sleeves needed to be taken up. We had this same sales associate. She said the pants needed tailoring and we’d have to come back. That was impossible because the wedding was the next day. Another sales associate helped us and got suspenders. Problem solved for the pants.

I've had the opportunity to shop at your store in Schaumburg IL on Golf Road several times. My Warehouse consultant Marisol ** always approach me with a willingness to assist me. I've also seen her interact with other customers as well and she always provide great customer service and has a pleasant attitude. The Entire staff at that location is AWESOME. Thanks again for such a pleasant and warm experience. I would definitely recommend my friends to shop there.

We selected Men’s Wearhouse due to their proximity to everyone in our wedding party. We asked around and our friends and family were 50/50 on satisfaction with them. We decided to give them a try. Initially they were great. Super helpful, eager to help, it was wonderful. Once we selected our suit, everything went downhill. Not only was the $399 suit package more than we were initially hoping to spend, but we asked multiple time, “this is the total price for everything, correct?”

Staff do not respect for clients at all or clients who do not show wealth. I ordered two pair of pants online. Those are on sales, when they shipped the pants to my local Men's Wearhouse store staff seize it as an opportunity for themself, while I drove one hour back and forth to get to the store. They just laughing at me and keep saying to those pants were on sales and how much do you pay for them, but they do not have the decency to recognize I am the one who the orders.

My 19-year-old son needed dress pants for his first job so we decided to shop at Men's Wearhouse in Tyler, TX. Huge mistake. My son wears about a size 34 waist & 30 length pant. We were told by a store associate that they didn’t have his size but they could custom make them for him. The store associate measured my son for the “Custom Express Joe Abboud” pants. We picked out the material for his pants from a small swatch the salesman had. The pants were really expensive at $120 each but we thought we were buying top of the line pants that would wash well and wear well. The salesman then sold us what he called a “permanent crease” and also “shirt grippers” for an additional $30 per pair. Never in my life had I paid this much for dress pants but it was my son’s first job so we paid $300 ($150 each) for two pair of pants!

I went to go pick up my suit for a wedding. I was in Men's Wearhouse 15 or 20 minutes before I received any service. However, I initiated contact with a salesman in the back of the store. Wow, what a lousy customer.

For my son's wedding they purchased suits from Men’s Wearhouse because two of the bridesmen were from out of state and they could get the same color pants, ties, suspenders as the guys here in our own state. We had several problems. Had to return to the store three times to get my husband shirt. They custom-made my son's pants too small because they said they didn’t make them that big that’s the reason we had them custom-made. They gave my son who wears a size 50 pants a size 38 pants. When he picked them up their loops were supposed to be in the pants for the suspenders were not there on two pair of the pants. One of the guys from the other state had a different color pants and a different color tie when he arrive a day before the wedding. Nothing we could do about it. Wedding pictures looked pretty bad with one of the groomsmen and different colored pants and tie. Would never recommend anybody to go there for their wedding.

I recommend for fast accurate quality and no pressure sales! All staff were professional and helpful for all my sons needs to prepare him for his sisters wedding. I referring to the Indianapolis Indiana store in Castleton area.

I went to go pick up my tux for prom. I get their right when they open at 10 because I could not go later in the day. So I get there and there is two employees standing outside. I find out that the guy that had to unlock the store has not shown up so no one can get in. I had to wait half and hour outside until someone came to unlock the store. I expected at least a small discount on my tux for having to wait half an hour after they were supposed to be open, but no I still had to pay full price. They need to get their crap in order. Not happy.

To whom it may concern:

So I ordered 3 shirts on "sale" and not receiving them I search through my email and find an "order update" email that says my order was cancelled. No reason given, no other notice. Horrible customer service!

I purchased a suit for a special event and told them when I needed it. They told me that it was no problem, the alterations would be done in eight days. When I came to pick it up on the eighth day, the store could not find it for a half hour. This was upsetting because my event was in two days. After they found it, they said that they could not find it because the alteration ticket was not on it. Because my event was so close, there was no point in trying the suit on, because even if changes could be made, my schedule did not permit sufficient time.

Each time I have been to the Men's Wearhouse in State College, PA. I have had a great experience! From the staff members, to the manager, they have always been professional and courteous. Their suggestions have been very much appreciated and the selection of clothing is top notch. I have purchased two suits and two sport coats and have now entered into the realm of custom tailoring by choosing my own fabric and liner material and specifying how I wanted my custom suit to look on my body. All my garments have been tailored to a perfect fit and have been ready on time or early. Only one garment needed additional tailoring and since it was ready early, the additional tailoring was done on time and in conjunction with the original estimate for pick up. I will continue to recommend this store to all!!! Stephen **. Bellefonte, PA. 16823.

I recently purchased two suits for my son who was leaving the area and be living away from home for the next two years. We purchased two suits with an extra pair of pants for each suit. We spent over 1,000.00 for these items. We paid extra to have the pants altered. All four pair at $20 each cost us an extra $80.00. When they measured my son, I did not feel like they took very much time with him and I also was disappointed in The selection, but we were in a hurry so we went ahead and made the purchases.

Ordered shirts on 11/12/2018. Came in on 12/4/2019 but shirts needed waist taken in but said it would take two weeks. Came in on 12/19 and they had goofed up the alteration such that my arms would not fit in sleeves. They reordered shirts and promised 1/16. Told them I would be out of the country but would come in on 2/6. Called in 2/6 to see if I could come in and they could find shirts. Called back and talked to store manager and he said he would call me with status before I go out of the country again at weekend. Never called. Now it is 3/3 and I still can’t get answers from store or from 800 helpline, who keeps referring to the store. So...4 months ago, I paid for shirts and the store doesn’t know what the status is, the store manager won’t communicate and corporate tells me to work with the store. Hours of phone calls, nume4774048rous visits and still no shirts and still no answers - NEVER again to Men’s Wearhouse!

The staff was not friendly and at times felt condescending when I asked questions (I don't know much about suits). There were hidden fees (brown shoes over black) after we had asked if there were hidden fees. They ultimately did take the fee back, but that's poor business practice. The date of the wedding was recorded wrong. The prices were not transparent sales, supposedly given us a "good deal" were calculated on their computer and not explained or shown to us. I am the groom and provided them with good business (with rentals and purchases), and I wish I had taken my business elsewhere.

Just a few complaints about my customer experience with Rich ** in the Men's Wearhouse family. The interaction was fine and pricing was fine but I really didn't appreciate the lack of follow through after the sale. I realize people sell things then move on to the next customer but at least a phone call saying my suit was in. I'm in sales and update my customers when we have time between signing papers and picking up product. Just told wait 3 weeks then had to call to find out when it was ready. The rest of the staff at the store helped me more than the person who did the initial sale, which is why I purchased more items when I picked up my suit. Will continue to use Men's Wearhouse, just will use different staff.

Last night we went to The Shenandoah MW location. I bought a custom suit and completely picked out the suit fabric, inner liner, stitching, collar and pocket design, etc. We were assisted by Stephone who was an outstanding wardrobe consultant. He also picked out 3 shirts, 4 ties, a belt and shoes. He made this the most simple clothes shopping day ever. I have bought other suits from the MW but this was the best experience ever. The total bill was over 1300.00 but were able to take advantage of some of their sales and saved several hundred dollars. In one month I return for the final and custom fit measurements.

If I could give this store zero stars I would. I rented a tux with the store in Shenandoah, TX. The service was absolutely unacceptable. First, my tux did not fit. They gave me a coat that was too small and the pants were 4 sizes too big. I might as well have never been fitted for it (which I was). They took my measurements again and overnighted a new tux jacket. They claimed it was impossible to give me smaller pants so I was forced to pay extra for suspenders. The next day (the day before the wedding) I arrived to pick up the new tux. The coat WAS THE SAME SIZE. They measured the jacket sleeves and sent it back to the tailor to have it fixed. They also needed to move the buttons so that the torso would fit properly.

On January 27, 2019, my son and I visited Men's Wearhouse in Livingston, New Jersey. We were warmly greeted by Mr. Ahkem **, a Wardrobe Consultant. He was so pleasant, very polite and extremely helpful. He showed my son different Blazers and helped him find the right fit. As a parent, I wanted to shop around and see if I could get a better deal. So, when we left the store, Mr. ** was very professional and very polite and did not show any disrespect towards us for wasting his time. We went to JoS A. Bank that was located a block away, where we had the worst experience. We realized that we made the biggest mistake of visiting JoS A. Bank and decided to come back to Men's Wearhouse.

Rental - Stay away!!! The tux is CRAP. It's wrinkled, poorly fit, dirty, the shirts are yellowed, very worn and old. The service substandard. Delivered late. Tailoring is horrible. We have 12 men in the group for a wedding, coming from all over the US. Everyone is having trouble, not just in NJ. The whole company is poorly run. I cannot understand how they can release merchandise like this and be proud to stand for their product. They should be embarrassed!

I bought a suit from the store on 17th and Chestnut in Philadelphia end of February 2018. By mid November 2018 the pants were ripped from the bottom, took it back to the store and the manager William told me that it is because of the seat I am using at work. Fabric is tough on the fine garments, which is BS to me as my other suits are perfectly fine and lasts longer than 10 months. He took it to repair and I got back today Nov. 28th 2018 where they fixed the ripped part of the pants and I found other parts in the pants around the right side pocket and the back pocket also ripped, which tells me that the fabric is too bad.

I bought three suit at Men's Warehouse, they all were terrible! The first suit had one of the worst alterations ever! I had to go back in because they BARELY sewed the hem of my cuffs, which hooked on my toe and tore out the first time I used the suit. The Second FREE suit was equally poorly done and the same thing happened. The third suit, which I should have know better not to buy was just as bad. We are talking about names like Ralph Lauren, etc... The Men's Wearhouse is full of ** and do not waste your money there! REALLY!

We had a terrific salesman and a great in store purchasing experience. However, when we returned to pick up my fiance’s wedding suit, it was nowhere to be found! We went 6 days after it was supposed to have been altered and ready and it took the salesman 20 minutes to locate it only to tell us it hadn’t even been altered yet!!! Needless to say, they were not very accommodating on correcting their mistakes so we returned the suit and went elsewhere.

My husband picked up the tuxes for our wedding the day prior to our event. He had the store manager look through the bags and confirm they are what we ordered, she said, “Yes it's all there.” We did this because our best man was super swamped at work in NY and could not pick up himself. Day of wedding, as the guys were getting dressed we realized Men's Wearhouse DID NOT Bag his PANTS! My best man was without pants!!! Thankfully the issue was remedied super quick in time for event to go on. HOWEVER another issue arose when the soles of BOTH shoes came off! IMAGINE walking down the aisle with soles flapping off your shoes, so EMBARRASSING! Save the stress, skip Men's Wearhouse!!!

This was by far the worst tuxedo rental ever. They make you give a rating on this site so I had to give it a 1. But Men’s Wearhouse in Columbia Maryland deserves a 0 if not worse. This was my daughter's wedding and they screwed every rental except for two bridal party members. Not bad, w out of ten rentals! My tux had a huge hole in the waist. Not button or clip to close the pants.

My son's wedding was 10 days ago. He chose the Men's Wearhouse store because of their convenient location and the style availability. Rental price was $500 per tuxedo regardless of size (adult/child). Fairly high for a rental (in my opinion). As the groomsmen were contacted (a few weeks prior to wedding day) they were advised their tuxedos were ready for final fitting. As the groomsmen individually stopped in for final fittings we ran into several issues of incomplete tuxedos, missing vest, missing shirts, missing ties, missing shoes and incorrect sizes. Each time we were reassured that the missing item would be ordered in time for the wedding.

I have shopped at Men’s Wearhouse a few times now and will not be going back. I have bought several pairs of pants from them and none of them have lasted more than 3 months before they give out. You think for the money you spend here (which is about $100 per pair) they would last a little longer than 2-3 months. Do yourself a favor and spend your money elsewhere.

I took back a pair of pants from a recently purchased suit to the Stockton store. The pants had been altered for which I was charged. The waist was too large due to either a mismeasurement or to a mis-alteration. I was told by Christine that I would not be charged for the correction. But the correction could not made in time for me to wear the suit in a wedding 4 days from now due to scheduling and nothing could be done. I feel that a correction of an error should be promptly done. I am dissatisfied with the untimely service I received. I will not be making any further purchases from the Men’s Wearhouse. I do not recommend them to other people.

After squeezing two measurement appointments into my very busy week, every item in the ensemble was noticeably the wrong size. I wear a 32 to 33 waist, the pants I was given, were adjustable, at smallest was a 36, and the pants were falling down the entire day. The fact that I was given a 17 shirt, but wear a 15.5, was exaggerated by the fact that the pant waist was so loose.

First off, it is important to note that I created an account specifically to review Men's Wearhouse; something that I almost never take the time to do. With that being said, my review: I have purchased suits and clothing at many different establishments. Needless to say, there have been a couple of times that there was an issue and I always get the standard "we are sorry for your inconvenience, we will exchange it and wish you better luck next time."

I want to give a big shout out to Megan at the Men’s Wearhouse on Georgesville Rd. Not only did she answer the phone before they open at 9:30 am but she was so helpful to help us find suit pants that my husband can wear for the wedding he is in. He wasn’t able to try his suit on until the night before, which of course didn’t fit correctly. She didn’t have any pants for him but called a different store to check! She looked up his name and everything to make sure she got what he was looking for.

They canceled my online order (Sport coat and men's shoes) 10 days after I ordered it. DATE ORDERED May 3, 2018. "Your order will ship in 1-3 days." I live chatted on May 9th to inquire. The rep apologized and said that the order is being routed to a processing location and should be shipping shortly. I checked online on 05-11-18 and these status show that it is processing. Now, I just received an notice that my order is cancelled (ALL FIVE ITEMS ON THE ORDER). What a waste of time. These items are for my sons graduation coming up in two weeks. Now, I have to scramble to find clothes for the graduation. Probably will have to go to Macy's or Nordstrom and spend lots more money.

Rented a TUX for a wedding and was charged 10.00 extra before picking up for handling and cleaning. I understand they need to dry clean the tux after wearing. However charging over 250.00 for one night, I would think dry cleaning would be included. As stated in the commercial you're gonna love the way we rip you off.

My special Aunt had just died and nobody really had clothes to not only represent our family well but were outdated and uncomfortable. Martin ** (Men's Wearhouse Murray, Utah) not only sized my brother and him feeling not only confident about what he looked like but felt like a million dollars during such a difficult time. After that great experience, we sent in my uncle and cousin also, whom both picked up suits. Worrying about what you look like, if your older clothes would fit is not something you should be worrying about at such a difficult time in our families lives. Martin, made this part of it all easy and effortless and a wonderful experience. Thank you for everything!! Everyone should feel like they have a personal stylist!

My husband rented a tux for our daughter's wedding at Men's Wearhouse to match all the other gentlemen in the wedding party. The clerk who fitted him was rushed, tried to give him a jacket and vest that was WAY too big. At my insistence, he finally tried the correct size on. My husband is a short stocky guy who has always worn a short size jacket and fitted shirt. They didn't have a fitted shirt, and unless he wanted to wear a shirt that was so puffy he looked like a pirate, we had to buy a shirt. The clerk was more than happy to sell us a shirt for $109! No thanks, I found one myself for $21.99. Maybe not the quality of the Calvin Klein they had, but he only wore it once. He was supposed to get an email a few days before the wedding when the tux came in so he could try it on and have time to rectify any issues. Never received the email. We went the day before to pick it up. The jacket was so HUGE it looked like someone else's coat!

My daughter was getting married and they wanted everyone to be in the same tux. So, even though I have my own tux I was ask to get a rental tux from Men's Wearhouse. I also needed two additional tuxes for my two sons who were also in the wedding. We went for the fitting weeks ahead of time. I had told the clerk who was assisting us that I would like the order for the 3 tuxes to be kept together as one order and wanted to pick them up all at the same time. He said no problem. From the minute I entered the store something didn't feel right. When I tried on the demo clothes they had in the store I thought they seemed to be of poor quality and cheap. Then I only received an email about 10 days before the wedding, I was expecting a call. The email said my order was ready.

Men’s Wearhouse and David’s Bridal. Fremont and San Jose Stores. I have to say, It’s SAD that people only spend time writing BAD REVIEWS. At 1st we only went to Fremont CA Men's Wearhouse due to all kind of Google Bad Reviews at other MW locations. Well WE WERE WRONG. We went into the Fremont store and the team got a 57-year-old man looking like a million bucks for his Born-Again Baptism Party and his Re-Wedding of 10.5 Years in Reno NV. Live in Sunnyvale CA. The Fremont Manager and Salesman Broderick ** took care of me just fine. For Approx. 700 bucks I was fitted Head to Toe with a GREAT OUTFIT, Nice Calvin Klein Suit on Sale, Shoes, Bow Tie, Shirt, and Pocket Handkerchief. The Tailoring was FREE. It was tailored and good to go in <1.5 Weeks and came back a few days earlier than promised. I surely "Liked the Way I Looked!!!”

FYI DO NOT SHOP at The Men's Wearhouse at the Tikahtnu Commons. #menswearhouse. They were so rude, wouldn't help us find a shirt and when asked if they would help me find something they were rude and said, "Sorry NOPE."

I have given 2 stars for the reason that the tailor has trimmed my pants much shorter than what was marked when I was getting them fitted. To give an idea of this mishap, my pants do not reach my ankles when standing. I have also noticed that the jacket of my suit has two different sized arms... I believe this fault is due to the fact that the woman who marked my clothes for the correct fitting trim did not end up being the person who did the trimming. I would like to get this fixed but the policy states they will only make second alterations to the "same" garment for free, and since they cannot make my pants longer I have to buy another pair. :(

I wrote a negative review of very low quality Joseph Abboud sweaters I purchased from them. To my astonishment they replied by saying, "Thank you but we will not publish your review", for the reasons why it boldly said "directs business away." Save your money, even for sale items, and spend it elsewhere, don't trust any of their site's description.

I placed an order on September 15th for 2 suits for my husband for our anniversary gift for October 22nd. The order had a different billing address and shipping address as it was a gift being shipped. On October the 19th I noticed the funds were returned to my account. I received no emails from Men's Warehouse advising that the order was cancelled or returned. Only when I called on the 19th I was advised that the order was shipped to the name of the person on the billing address and not according to my shipping instructions. I requested that the order be replaced on the 19th and was advised it will be rushed to try and make it for the 22nd. On the 28th I received no update, no order and had to call Men's Warehouse yet again to understand what is happening.

Me and my husband were married this weekend and we paid 700.00 for a tuxedo. In the dressing rooms the floors were covered with pins and needles and all over the store. They got the wrong bowties and we paid for tailoring on the suit and they never sewed the buttons on the pants for the suspenders. During our first dance, he had to try to keep pulling them up.

Re: Store#1431 -- In-- Pensacola Florida --- I went for my groom fitting on Oct. 8, 2017 at this location and met with JACOB. Jacob was super sharp and extremely knowledgeable and very stylish. This dude took really good care of me and hooked me up so that I could look like a million bucks on my wedding day, and indeed he succeeded :). Thanks Jacob for a job well done! Keep up the good work and I'll be back to see you prior to the wedding day.

My original wedding date was set for November 5th 2017. I informed Men's Wearhouse almost 8 months in advance that my wedding day was changed to September 3rd. I took my boys into Men's Wearhouse 3 months prior to my wedding date to have them "fitted". I had them try on their shoes sizes etc. Fast forward to the Friday before my wedding (my wedding was on a Sunday). I was sooo glad I called because if I didn't they would've had my husband's suit at the pickup location in time for our wedding. I had to call and pick up the suits on Saturday.

I ordered two items and expected to get a total of 6 items. The salesperson indicated that I did after only receiving a total of 4 items. Not to mention I spent a total of $1,100 dollars worth of clothes and watch all of the sales items dissolve into thin air.

On my first visit, I forgot to bring dress shoes for pants fitment/tailoring but the salesman insisted I was his recommended size while I knew my correct size. I told him I'd be back with dress shoes and left. The next visit yielded a different salesman who again insisted I needed a suit two sizes smaller than I asked for. After agreeing to try on the jacket, the salesman seemed perturbed that I was about to split open all the seams right in front of him. He begrudgingly got the size I asked for. Upon trying on the pants, I advised the salesman they were the wrong size, Too large. He assured me the tailoring would correct that.

Had me try on a suit in a size "48 short" when I am a size "48 regular," but did not tell me because it was the only suit she had in a size 48. She rushed me to the try-on room and I did not look at label, my error. The tailor marked the suit and it was sent out to be tailored. When it came back, 3 weeks later, I then noticed it was a 48 short. I went to the store manager who refused to refund me but instead had me try on a $700 suit which he marked down to $480. All he should have done was to re-order the original $229 suit but instead he played me into a more expensive suit. What kind of honest service is that? It's not! And then another $45 in alteration fees! Never again will I return to that store!

My wife bought me four shirts. They were too small. When I tried to return them, they insisted that my wife's card had to be present to refund the money. I drove home, got my wife and her card, and returned. They refunded the money. I have never been asked to have the purchase card present to have a refund credited to it. It is clear that I will not shop Men's Wearhouse again.

I decided to use Men's Warehouse (MW) to outfit my wedding party recently because Men's Warehouse is easily accessible across the country. This is about the only positive I've had with the company. My brother later used Men's Warehouse for his wedding for the same reasons with a similar negative experience. Everything in their computer system runs off of group codes and if you do not have it, you may be SOL. Their prices are outrageous and still high using a 50% group discount. Don't forget all the additional gauges for fitting and accessories.

I order two suits and 2 other men proved themselves to not be qualified to help fit me for the suite I paid for. The Manager was informed of my concerns and still could not satisfy my requests for the suits to fit me as I needed. John the Assistant Manager overheard my concerns, and quickly came to my aid, needless to say was component to achieve the artistic ability to listen to my needs and guide me to the best way to please my expectations in successfully receiving what I paid for, and as a result I made a decision to purchase two more custom fit suits and a great pair of Italian Lizard shoes as well!

Went in with my husband to purchase a suit for an executive interview. It had been some time since he had last purchased a suit in the States. As the last suit he had purchased was custom tailored when we were in China. However, as soon as the interview was confirmed we decided to go suit shopping, that way we would have time for the suit to be altered, approximately a week and a half prior. He found a suit that he really liked. However, they didn't have it in his size. So, he was told that there was one his size in the Chicagoland area and that they could have it transferred and it should be in by Tuesday or Wednesday. That was on Saturday. This would have still given us time to have the suit altered.

I bought a suit, shirts, pants, belt and shoes from Men's Wearhouse, 3908 E. Washington Avenue, Madison WI 53704. Was OUTSTANDING. There are 3 salesmen named ** at this Men's Warehouse: They all did a superb job with me. They are friendly, professional, extremely helpful and they know their business extremely well. The manager was also very professional, friendly and extremely helpful with an exchange I needed to make. I highly recommend this Men's Wearhouse Store to anyone looking high-quality clothing and high-quality customer service.

I have been fairly happy with Men's Wearhouse. Maybe that was because I have not had to return anything. Now I do and the treatment is outright rude. I bought 2 suits at the 1142 Polaris Pkwy, Columbus, OH 43240 store. I did not go with a name brand and am not happy with my purchase - sub par and bad value. My pants were altered for length and a little at the waist. I did not try the suits past alteration (my bad) as I had to rush out of town. Took these on travel. Hated them. Bought a new pair at Macy's and had planned to return these past returning back home - receipt says returns with receipt are good for 90 days; I'm 2-3 in.

Got a tux for my son's prom. We had to drive an hour to get to Tyler Tx store. I tried to see why so much was being rung up on the register with the employee evading me. They were real busy so we ordered and went to the front and paid a $20 deposit. The store was pack with people so we left. Got home and looked at the receipt $274.97. Thought that was really high so I looked over the receipt. And no explanation. For any charge just no. Went back two days before prom and that was a mad house of people. Nowhere to walk or sit. Only 3 dressing rooms in the whole place. First they made me pay the balance on the suit $254.97 as I had put $20 down. My son tries on the suit and I ask to talk to a manager and he was busy and it would be a while. The worker was trying to wait on three people at once. So we left.

I've purchased several custom and rack suits from this store with no problem. A new manager named Jason disputed with me over details I've asked for on every suit however, today he stated I didn't order what I asked about. I said, "What can you do to correct this?" He said, "Take suits back and give you half your money back." Or take jackets back and in 6 weeks I'd get them back. Half of my money is $671.00, he wanted to keep if I returned them!! I'll never shop there again at Men's Warehouse on Anderson Rd. Cheektowaga NY.

OK where should I start??? Went to the store for my son's prom and immediately wished I had gone somewhere else. I stood there for a while before asked to go to the back to look at a table of suit/tux pictures until someone could help me. This lady did help us but was also involved in helping like 4 other people in the store at the same time. Finally got what my son SEMI wanted and the price was outrageous. $254 and that's after a $40 discount. WTF. Didn't really feel like going anywhere else because the event was 2 weeks away. Placed the order and left. So about 3 days before it was scheduled to arrive, my son wanted to change the color of the vest and bow tie. The store told me NO.

Shame on Christiana Mall, Men's Warehouses. We order and fitted for a tux for a black tie event in Washington DC 2 weeks ago. Came to pick up Husband's Tux from his fitting two weeks ago. To our shock the Tux didn't fit and was very Dirty! Husband asked them if they would wear a dirty tux? They all agree the tux was DIRTY!!! Where is customer first policy nowadays???

We had a wedding a month ago. Had to rent 7 suits. Pricing was a little high but for the type of suit we went for it. They promised a $600 voucher for me to buy a suit so it made sense to go with them. 3 of the suits were from out of state groomsmen so they had to get fitted in FL and pick up here in Jersey at the Totowa store. All 3 had to get fixed once they got here because nothing matched up. I guess tape measures are different in FL. Then we had to keep asking them to press the suits cause they ALL looked like they were tucked in a duffle bag. Then we still had to take them to the cleaners. Y my house and they pressed them for us for free cause they knew it was for a wedding. This was literally an hour before the wedding.

I bought four suits on sale from Men's Wearhouse. Paid almost $1000. Was very happy for the deal. Then after about one month it start falling apart. And I found out that this suits they have it in stock for more than four years. That's why it is in sale!!! Lost 1000 usd in old suits. Why such a company sell Old suits in their stock. I asked the manager. He said, "Why you buy suits that on sale!!!" Very bad company. It's not the same company it was years ago. With George Zimmer.

This place was Horrible. When I picked-up my tuxedo rental, I tried everything on to make sure everything fits. The pants were so big and baggy they looked like clown pants and the shirt and jacket were tight fitting. The main part were the pants, they were an absolute disaster for the size. The crotch of the pants practically came down to the top of my knee-cap. I could probably fit about three legs inside of one pant leg. I was told that because they were pleated that they would fit a little baggy, but this was ridiculously baggy. I looked on the waist size inside the pants and they were for a size 39-42 and my waist size is a 36.

Two weeks before my daughter's wedding, after printing the Rental Receipt that was emailed when I made the arrangements, I realized there was a mistake on the Pick-Up Date and got really worried about it when reading all the negatives reviews online. I went to the store on Pines Boulevard in Pembroke Pines Florida and told the Manager Mr. Jose ** about my concern and he immediately corrected the mistake after calling the place where the tuxedo was being prepared. I was treated with a lot of professionalism and caring by Mr. ** and his staff. The Vera Wang tux made me look good and had a lot of compliments. I am a very satisfied customer.

My husband went to this store for rent a tuxedo because he was the best man on our friend's wedding last Saturday. He went at the store two weeks before the wedding and they measure him. I had to pick his tuxedo because he works until 10 pm everyday, so he just dressed the tuxedo at the day of the wedding and it didn't fit. It was at least 2 sizes up for the pants and 2 sizes down for the shirt. Just ridiculous! My husband had to use his own pants because he called the store and they said that was nothing that they could do! They ask him to stop by at the store and gave him just a new tie because not even that fitted his neck! Just a big mess. So stressful. And guess what? No refunds! That's why they ask you to pay everything before the event day. Of course! And the employees are awful dealing with clients. Please find another place to rent your tuxedo.

A six tux order and 3 out of the 6 were picked up and incorrect. The Groom's shirt was too big. Two of him could have fit in it. Father of the groom and a groomsmen jacket were too small. Both of them had to make a special trip back to MW to pick up another jacket day before wedding. Incompetent staff when sizing and writing down sizes. You don't want problems the week before wedding and you will if you order thru MW. $250 a tux is ridiculous and they do not look like $250 tux.

Well I did my homework today. Before going to the Men's Wearhouse I got online and looked at the hours of operations. I pull up and I see that yes in fact they are supposed to open at 10. However here I sit at 10:11 still waiting for them to open. I was not overly impressed on my first visit when I had to come and get sized for uniforms and nobody really wanted to do that. They might need to look at their management. I'm not sure I'll ever be back. In fact I'm worried about leaving my things to be altered.

My boyfriend was in a wedding on a Saturday 8 hours away. We called the store and told them we would be returning the tux a day late on Monday but things didn't go as planned and we got there Wednesday because he worked late and couldn't make it there in time the first two days. After he told us the late fee would be waived from calling Sunday we go in there and he said we had to pay $60 in late fees. He was the manager and was saying there was nothing he could do to take it off. That's a lie. My boyfriend has been in three weddings this year and all of them have cared enough to work with us. He said if it didn't get paid it would be sent right to collections. $300 for a tux rental for one day and you're still trying to take more money.

My Business Partner and I responded to an emailed offer for $19.99 shirts at Men's Warehouse Daily Deal. (see attached) I looked up participating stores on the offer. I drove to the store listed on the offer, I ask the sales person at the counter about the $19.99 shirts. His immediate response was, "you're in the wrong store... You need to go to a TJ MAXX or ROSS for that junk." I then tried to explain that I had an email offer on my phone that I could show him. He responded again, "well it's not for us." I retrieved my phone and email from my car. When I returned the first man pointed at another man that identified himself as the store manager, later as AVI **, Store Manager. I showed ALI ** the email offer from Men's Warehouse on my phone. He then stated, "those offers are only good online and at our clearance stores" then handed me my phone back.

I have never been treated so rudely. When I first went in to get fitted for the suit I had to wait 25 minutes. This wasn't the worst of it, but then came the attitude from with the female manager, but I stuck it out because it was my son's wedding. I was told they would email me to come in and try the suit on. One week went by and no email and no call and I was told the suit was there and to come in and get it. The second time I walked in to the store I was greeted by two gentlemen there to help me fit my suit. The shirt was three times too big. How do you get this wrong with all the measuring they did. They then found one in the back to fit me, thank goodness. So they proceeded to check me out and let me take the suit but the jacket was all wrinkled up like it was balled up in a corner.

The groomsmen for our daughter's wedding rented tuxedos from Men's Wearhouse and encountered an assortment of difficulties with the fit of the tuxes. When the wedding party were fitted for their tuxedos, not all of the locations had the particular style of tux available in the needed sizes. They were measured accurately, but it appears that store staff probably didn't take into account the trim-cut pant style when measuring the groomsmen who have a husky build. One of them even decided to get measured again only 2 weeks before the wedding to make sure his tuxedo would fit -- it didn't! The pants that arrived were way too tight in the seat, and several inches too long at the hem! The staff tried to correct the problem and then he received just half a tuxedo on two different visits! First just the jacket, then just the pants. When the full tuxedo did arrive, it didn't have the correct tie. It was a confusing mess all the way around.

So I wanted to get a couple new suits. Found that JC Penney does not have a tailor so after browsing Men's warehouse online store I decided I found a couple good suits for ~$300 each. No problem right? I even called first to make sure they were there. Gave them the item number and they checked and said "yes, c'mon in!" Well, they are paid on commission so I should've been smarter. Sure enough I walk in and ask for the woman who I spoke to over the phone. She immediately takes me to a rack, measures me, hands me a sport coat. I said "this is nice, but what about the Perry Ellis slim fit suits I asked about over the phone?" She says, "Those? Ohhhhhhhh THOSE are special order and would take over a month to get and the price online 'may differ.'"

My future son in law and his best man entered the Men's Wearhouse in Abilene, TX today to suits for the wedding. When they entered the store, they were asked if they could be helped and my future son in law showed the associate a picture on his phone and said he would like something like it for his wedding. The Associate immediately pointed to one side of the store and they were left alone without any help. When my daughter and I arrived at the store we found future son in law and best man close to back of store not being helped and associates were at register with no customers.

Please don't rent your wedding tuxes at Men's Wearhouse! Our experience was so terrible, I had to write a review and warn anyone about to get married. During the fitting, I asked multiple times if our 8 year old (who is tall and husky) would have problems getting a tux that fit. I was assured that Men's Wearhouse had so many suits in so many sizes that fitting him would not be an issue. Long story short, our tuxes showed up just 2 days before the wedding (which was 600 miles away!) and only the groom's fit. My son's tux was about 3 sizes too big - it was nowhere near any measurement they may have taken correctly. To add insult to injury, our salesperson was rude and kept insisting that this is "how these things are done."

I am writing this email to express my frustration with Men's Wearhouse. I had shopped on Men's Wearhouse website for many years without an issue. Unfortunately this experience came to an end at the hands of Men's Wearhouse website and some of the company employees who could offer no remedy. I have tried to place many orders this month just to find out that all my orders get just cancelled. The reason for cancellation is (as per the cancellation email) inconsistent billing information with my financial institution. This is a complete bogus. First, I have used the same credit card on Menswearhouse.com without any issue. So it is the same credit card, same Men's Wearhouse account and same billing and shipping addresses that I have had for years.

I bought a suit from these folks about a year ago and was told that they had a lifetime alteration guarantee. It was a relatively expensive suit, but I'm at the age where friends get married fairly regularly, court testifying for LE work, and I now have job interviews, so I wasn't overly concerned about it. They fit the jacket and pants, and told me it would be ready in about a month. I shattered my leg about two weeks after I bought the suit, and my mother actually picked it up for me when she and my sister were out shopping in that area in mid July. I tried it on and realized that it was poorly fit. I looked like a 5-year-old wearing his father's clothes, not someone who just spent a fair amount on a decent suit.

My son went to pick up his tux for his prom on April 15, 2016 and when he tried it on, the pants did not fit and jacket was too small. At first one of the assistant managers tries to convince my son and his mom that the tux was supposed to fit in a tight manner. After another assistant manager saw this (Jaqleen) she immediately took the pants back and states that the pants were too small as we stated. They refused to refund or discount the items and said he would have to deal with jacket being tight and she would take the pants home and he could come back day of prom to get them. He had to miss his baseball game and again the pants still didn't fit the way they should have. NO REFUND, NO DISCOUNT.

The company called me today and will accept the return. I did not expect Men's Wearhouse to call me, but they satisfied my claim.

My Fiance and I are having a very non-traditional wedding so we weren't surprise when Men's Wearhouse in Manassas VA couldn't help us locate a tux in the style we were looking for. They could however order Jim's Formal Wear's vests and ties we wanted all 8 of the groomsmen to wear. We had arranged to send all of our groomsmen there to get sized and order them. When it became apparent that we wouldn't be able to find anywhere that could get us the tux we needed and that we'd need to order online we stopped back into Men's Wearhouse to see if they'd help us measure to order it online and have it altered with them.

I came into the Men's Wearhouse store in Stowe, PA (Pottstown, PA) and wanted to buy a tux. Due to the timing, I had to rent one to meet the event time frame. I paid $209 plus $20 for it to be rushed and was told I would be notified on Tuesday, 3/8 by email. Nothing... So I called the store on Wednesday morning and someone "dropped the ball" so the manager stated. The warehouse had not received the order so I'm scrambling to get a tux put together for an industry event 5 hours away. Amazing customer service huh.

Deceiving sales reps. My husband was looking for a suit and on that weekend, they had a special on Joseph Abboud, Jones by NY, etc. suit for $199. We decided to purchase at least two suits and planned on maybe purchasing more if there would be a special promotion when opening up the Perfect Fit credit card (like $0 interest for 6 months). I had my credit score checked and was approved right away. I again told the sales clerk that our total purchase would totally depend on the special promotion. He walked to the register and brought the Perfect Fit pamphlet and showed us that our purchase would be without any interest charges for the next 6 months. So, we ended up purchasing a lot of suits, shirts, shoes and other accessories. The suit pants were tailored and charged right away.

Upon our arrival at Men's Wearhouse in Roseville Mi the woman we were supposed to be working with was outside smoking so we started to deal with another Sales Associate. The bride had got her dress from David's Bridal so we were under the impression that Men's Wearhouse would have the same colors to coordinate with the bridesmaid dresses however because it's a fairly new color we were told that they do not have anything that would match and they were not sure if they were ever going to get that color in so we went the alternative route and went with something neutral.

Men's Wearhouse got my number from a wedding expo event I had attended and the corporate office called me with offers for my big day, one of which was free suit for the groom with 6 paid rentals. I had 11 paid rentals and qualified for the free suit. In August we went to pick out the different items and were told by the sales rep that the groom should opt for a custom suit for various reasons -- size, fit, overall quality. He said we would get a $600 discount as that was the cash value of the "free suit" coupon offered to us with our rental package. The sales rep then said the groom should wait till we were 60 days out from the event so the measurements were more true to his current size for the wedding.

So the ordeal that has resulted in this current complaint started on cyber monday. After several attempts at ordering products from their site, and the site saying products existed until payment details were given and then it saying the products didn't exist but not specifying which one (think 45 minutes to an hour of wasted time), I called their online services department, which closes at 9pm. I called around 7:45 and was immediately put in a call queue which never was answered. Then when the call queue approached closing time, and still being on hold the phone was never answered (being close to over an hour in queue).

I bought a suit from them and they send me the wrong size. I called Men's Wearhouse and they told me to take it to the store for a full refund. I did what I was told and the woman at the store informed me that she refunded everything to my Paypal account. Now three weeks later and a dozen of phone calls the manager Brian at customer relation told me that I have to wait another eight weeks for my refund and there is nothing they could do about it because that is a normal procedure. I believe that is a ridiculous procedure that I have to wait all this time for a refund.

Last week, I went to the store, to look at door, and see the time they open. It said 8:00am, so I went there at 8:00 am the next day, to order 4 shirts for my son, for Chanukkah. I paid in full, and went back today to pick them up. Suddenly the door says 10:00 am, so I wait in pouring rain, and a guy gets in at 9:00am, he would not let me in. I tell him through the door, "it's already paid for, please give me my merchandise" through the door, as I am a senior citizen standing in the rain, and no register has to be opened. He says no.

My husband started a new job last month and was in need of dress clothes. We were given advice to go to the Men's Warehouse because he is a very tall guy and can't just buy off of the rack at most places. We had sticker shock to begin with, but went on to purchase him a new wardrobe for work. The salesman was nice enough and helped; however, 2 weeks later, the seam began to come apart on one of the shirts that we purchased. I called, thinking that because we live an hour away from the closest store, they would let me send it to them for an exchange. This, however, was NOT the case. This was a $100 shirt and we spent more than a month's pay at the store in one trip. They refused to work with me and insist that I drive 2 hours to exchange the shirt, stating that there is no way that they could be sure that the shirt would arrive here in the mail. REALLY?? We will take our business elsewhere.

Got fitted for slacks and shirt for my son's beach wedding. Quickly threw them on and fitter checked them and I picked them up while rushing around with the bride and groom trying to pull all the loose ends together for the wedding. Unfortunately I trusted the fitter and did not thoroughly check slacks. When I was dressing just before the ceremony, I found that the 37" slacks they sized for me did not fit well on my 34" waist and would not adjust tighter!!! No belt loops, suspenders or jacket so spent ceremony time standing as groomsman and entire reception, holding my pants up. Contacted Men's Wearhouse afterwards and was basically told it was on me because I didn't catch that in the store, real understanding bunch there.

I forgot my suit at home for a wedding. They got me set up with a new suit, shirt, and tie in less than 30 minutes, including the hem. Great service, thanks for saving the night!

I am writing to express my tremendous dissatisfaction with your company's locations in both Independence, MO and Overland Park, KS. Initially, our first experience was good. My husband was dreading the experience. As a bigger and taller guy, clothes shopping in general is not something he enjoys, but he also wanted very much to look great on his wedding day. Our salesperson was calming and quite effective in both calming his nerves and assuring us that MW had the size we needed.

I walk into Men's Wearhouse to get a white jacket for my wedding. A young man with great consumer services was helping me look for a jacket, when his manager, older white guy, ask him to help other consumer out first then come help me out last in front of my face which was very disrespectful. So I went and tried on some pants and while I was walk out the dress room, a white gentlemen said "Oh thought the door open on its own." I just politely walk out. I will never in my life shop there or have any of my family or friends shop there. It's 2015 and it still racist people in this world. This happen in Utah.

My brother is getting married in 3 days. Two weeks ago, he asked me to go to Men's Wearhouse and get my son's tuxedo. My son is going to be the ring bearer. We went and my son was measured and I paid for the rental of pants, shirt and vest. It's an outside wedding and will be hot so they decided all the men will wear vests. Yesterday I received notification that my son's items were ready for pickup. We went into the store for my son to try them on. As I was helping him into the vest, I realized it was a "fake vest." There is no back. That's fine if you are wearing a jacket but no one will be wearing a jacket. I asked for a real vest and was told that they have no real vests for children. I asked them if my brother was aware of it. I was told that my brother should have been told that.

"CUSTOMER FRIENDLY, I THINK NOT". First let me say that I had problems with you guys many, many, many years ago and the bad taste was still there but I had to rent a tux from you because my son was getting married in NY and he made the deal. I first went to your Brandon Fl. store where I live for a fitting. My son said he asked if they had extra extra 5 or 6E wide shoes and they said "yes." I followed up with that and they said "yes." HEY, NO YOU DON'T. They were nice and tried different shoes and when one pair was still very tight but I would consider it they told me there would be an additional charge. I said "you should pay me to wear them."

Everything was going well until I picked up my son's and my husband's tuxedos. Everything fit well except my son's vest is way too big - They ordered him a XXL. Ridiculous. I asked for an XL. They refuse to order unless he comes in. They have all his measurements. They took them. Not happy. Very expensive. Way overpriced in my opinion and then no customer service at all. We'll be taking real good care of these suits - wink wink. My son is at college 3 hours away. He's not coming back for that.

After having years of in store success with my local Men's Wearhouse in Tulsa, Ok and Okc, Ok I went online to get a great online deal on two suits needed for a wedding. I was in a time crunch too so I worried that perhaps I might have an issue but they shipped quickly. In fact I picked ship to store and they were there ahead of estimated schedule. Then not remembering alteration fees I had Googled and came upon this site where several (and I do mean several people complained unmercifully about EVERYTHING). I was now worried that I had made a mistake.

My son went to Men's Wearhouse at Shelby Corners in Utica, MI on August 13th to pick up his tuxedo rental. The representative, Rema, treated him so unprofessionally. When he tried on his slim-fit shirt, he wasn't pleased with the fit. It was terribly big and loose fitting all around; his sleeves were extremely too long and there was so much material sagging near his wrist. He inquired for another shirt, which had the same fit. She rudely told us that it fits that way because it's a rental. He requested to try the shirt in a regular and it did fit a little bit better than the slim fit.

I have a meeting with a major federal contractor so I went to MW to pick out a new suit. Tried it on, a lady came to see what alterations needed to be made (waist needed to be taken in a little bit). I picked up my suit (the night before my big meeting), went home and tried it on. The alterations that were made was about a 4" hem in the bottoms of the legs, it looks as if she grabbed the waist and pinched it together and made a stitch to hold the pants. Now it looks all bunched up and baggy around my ass. They told me that the suit would be pressed and that all of the wrinkles would be taken out, they weren't. There was actually more than when I tried the suit on the first time. Very upset and very dissatisfied!!!

I ordered my tux six weeks before my wedding. I told the woman at The Men's Wearhouse I wanted my son's tux to be exactly the same as mine since he was the ring bearer. When my fiance's father went to get fitted, the same woman told my fiance that my son's tux could be a suite and it would look the same and we would save $108. That should have been my option. After I received the tuxes I found that my son's tux is different than my tux. They don't do very well in listening to their customers. I will never shop here again.

I try to be a very fair and patient person. Things happen (if I was the guy I used to be, don't care if life happens but customer service is customer service) and I have learned to give every individual a little room. Now this company is just so incompetent that I had to write a review online about the company as a whole and not one specific location. I purchased online pants several weeks ago and had them delivered to the State St store in Chicago. There was supposed to be a $30 coupon in the package that I could use on my next purchase. I wrote to MW and here is the response I got: "Please find your reference $30 coupon below: Coupon Code: **, Expiration Date: 07-06-2015. Also, our records show that you have two Perfect Fit Accounts under you phone number. Would you care to merge the two? Simply advise by email, and we would be happy to merge and advise of your Rewards Status."

Upon working with the staff at this Tux shop they were very helpful and friendly... However, my husband went to pick up his groom tux 4 days before our wedding only to find that this jacket was incredibly huge and that his pants felt like they were falling off! He expressed his deep concern with the fit of the jacket yet the staff assured him that this was how it was supposed to fit and did nothing to re-measure or help the groom feel confident or comfortable in his tux.

We purchased a suit for my son. The sales person was very good and helpful. The pants needed to be shortened and the collar on the jacket needed to be altered. We had to wait two weeks for the alterations to be done and when we came to get it the pants were too short and the jacket was done wrong. In addition, the tailor tried to blame my son for the problem with the pants. We came back the next day to pick it up, the pants were better the jacket was still not good.

I went to the North Little Rock men's warehouse to pick up a tie for a death in my family. I arrived 20 min to open. I could see they weren't opened yet so I waited in my car until opening time. I saw a man (who was the only man working when I went in) go out to his car twice before they opened. He looked me directly in the face both times. After opening, I went in and began browsing through the ties. I was not greeted upon on entry, nor was any word said to me the rest of the time I was there.

Initial store visit was great.. Store is in state college pa.. Husband was fitted for sport coat.. Manager did the pinning for alterations. Also bought tan dress slacks.. Husband wears 33x32, however 33 waist was snug.. We were told they could order a 34... At no time were we EVER told the slacks would come unhemmed. I received a call a week later that slacks were in & could pick up at my convenience.. I decided to wait & pick up slacks when I picked up the blazer. When I presented to store today to pick both items up, the girl told me pants were unhemmed. I expressed some disappointment at just now finding this out & that my husband would have to make another trip to store, as we live 45 min away.. She was very rude & said if it was a hardship for me to buy gas to come back to store, I could go to tailor in my town. When I got home, husband tried on tailored jacket... It's too snug! Ridiculous

12 tuxes were rented for daughter's wedding party and all guys were fitted in store by there personnel. My husband's tux did not have one piece that fit. Had to go back to the store (25 min away) and be re-fitted and get another tux ordered. Picked that one up the next day and got home to find out they did not include the shoes or the tie in the bag. Had to go back to the store (25 min away). This time got a tux jacket that had a hole in the back - did not have time to go back a FOURTH time - had to wear it anyway.

My husband and I went to Men's Wearhouse in Columbus, Ga to find a cream, ivory or off white suit for his sister's wedding. This would be third store that went in town and I wish we never stepped inside. A sales representative came from the back to assist us later to find out that he actually was already helping in the back with alterations. When my husband mention that he was looking for a cream, ivory, or off white suit he referred us to the downtown district of Columbus, GA for the color and a cheap suit. If we wanted a cheap suit, we would not been in Men's Wearhouse. This is not the first time a salesperson has been rude. My husband years ago went into the same store with jeans, t-shirt and ball cap and a sales representative said "oh, you would like to dress as an adult today...how can I help you?" Only our faith in God kept us sane and kindly walked away.

If I could rate them with zero stars, I would. Totally incompetent, rude, condescending staff! My husband and I went there because my son and his wedding party are renting their tuxes there and my husband wanted to match them. They couldn't even tell us the correct color of the tuxes. When questioned as to if they carried lighter colored suits (i.e. white) we were told to go to a costume store! I walked out and will never return. If my son's wedding was not a few weeks away, I'd have him to pull his order.

Used the store in Moore Oklahoma... You should not expect good customer service at this location! They take your measurements and then get a "sample suit" to try on. I felt as though they could care less about the fit. There is no "take a number system" it's more like we will get to you... When we get to you! We went to get the tux a few days later! The shirt was missing a button... We were told "use a tie clip there!" Really? The vest had fray on each of the button holes. The buttons on the jacket are close to falling off! And to top it all off!!! The jacket had dandruff on it! I was disgusted by the tux! I would have gotten better service and a better suit from goodwill! We will not return to men's Wearhouse!

I ordered two shirts at this ** unprofessional webshop for $99. They charged me 166 euros. One shirt got here, the other one never arrived. Customer service, if you can call it that, advised to dispute the credit card charge! Don't touch this webshop with a ten feet pole.

We went to the store here in Abilene, Texas back in February to have my fiance fitted for a suit or tux. We came and fiance told them what he was looking for. A salesman said "ok let's get you sized." I told my fiance I was going to the bathroom to change my nephew as he needed to have a diaper changed. I came back my fiance is standing there and said the salesman never came back. I said "let me go look." I handed him my nephew and went looking for the salesman. Where did I find said salesman? He was chatting with another salesman and totally ignored me while him and other salesman helped someone else. We left and went to Al's Formal Wear. The ladies there acknowledged and helped us out.

I walked into the Cottman Ave. Store and found the experience not friendly, the sales person did not want to listen to what I wanted. There were two sales persons and I was the only one in the store until someone else came in to return a tux and it was like I was forgotten. I decided it was best I just leave and take my business elsewhere.

I went to the Men's Wearhouse here in Houma, La. to buy a suit, the woman told me that if I bought a sport coat for three hundred and seventy nine dollars that the suit would be free so I agreed. I tried on a suit coat for the suit and when I found one that fit she then told me I had to wear the pants that came with the jacket. Well the pants were size 42 I wear a size 32. But she said if I wanted smaller pants I would have to spend another hundred and fifty dollars. So she also said she would have the pants altered for me for $18 so I agreed. After 4 VISITS and alterations of the pants they still would not fit. It could not take up to 10 inches of waist without making me look like a clown in the pants so I'll return the suit and the sport coat for a credit.

I went into the store located off Bobby Jones Expressway on Valentines day. My son was home on leave and going to a formal dinner. I went in to get a bow tie and a pair of suspenders for him. I walked in and attempted to find the items on my own but could not. I looked from person to person for a sales person. A saw one young man walk pass holding a garment when I approached him he looked thru me and walked right pass. I should have walked out then.

Had no preconceived thoughts about how the experience would be. The groom chose Men's Wearhouse because most of the groomsmen were out of town and stores are conveniently located around the country. My son was a groomsman and I went into the store with my daughter, the bride. The staff was not knowledgeable, but more importantly not courteous.

I went in today to rent a tux. The salesman that helped me was incredibly rude. I will never go back nor recommend men's Wearhouse to anyone.

Men's Wearhouse is the only place that carries a particular pair of jeans that I like. They were running a BOGO promotion and decided to order a couple of pair. They sent me an online confirmation that the items (both) had shipped with one tracking number through UPS. When the package arrives, only one item in the packaging. The package was delivered by UPS and showed no signs of being opened. When I called to report this, they stated that they had to run an investigation on UPS and see what happened. Depending on the investigation, they will see if they are going to do anything. Look, it's not UPS fault. The package is unopened and the one pair of jeans fit snugly in the packaging. There was no room for a second pair.

Bay Brook Location is the WORST! This is the last year I will ever step foot in this store. We have purchased 4 suits in the last 12 months. The first time we had very good service, this last time was the worst service! When you spend the kind of money we have one would appreciate getting the same service every time. Last time the suits were given to us in the black bags, this time they were given to us in as though they had just come from the cleaners. When asked why, was told they no longer provide that for free and that if we wanted the black bags we would have to purchase a package for each suit... NO THANKS. I would never pay for something that I thought was already included. They have lost 3 customers for life! And since they informed me that they own Jos. A. Banks...they too have lost a customer for life! The manager at this store is more concerned over her profit than repeat customers!

First visit was at the Southaven location and the girl helping me was not so helpful. I showed her my colors and told her what I wanted. Then all I got was silence. So instead of being pushy because obviously she did not want to help or contribute to me having a great experience, I left. I still had high hopes that Men's Wearhouse was a decent place so I went to another location a few miles north in Memphis. Received even worse treatment there. It was there that I was insulted and treated like I was a 16-year-old boy with no mom. I persisted to lay out my order in a diplomatic way while the whole time the staff were laughing and giving me "the dumb look". Needless to say I had a bad experience with the staff at these two stores. They were both rude and condescending.

I used MW in Little Rock for the groomsmen tuxedos at my wedding. From the start is was a huge nightmare. First I was lied to by David's bridal saying they color match with MW which they don't. Then I was told to buy my ties somewhere else. Then they messed up the measurements to the point I had to have all of the bridal party go back in and get resized well before the 2 week requirement. Then when the tuxedos came in, not everyone's came in at the same time so some of the guys had them and others had to wait until a day before the wedding. So I make a phone call to ask why not everyone's was in and I was transferred to Lisa who proceeded to chastise me and not let me finish speaking then hung up on me. Then I called back and asks for a manager. Dennis answered. I explained to him what happen and told him of the problems I have had with the store and all he said was sorry.

Part of a wedding that selected The Men's Wearhouse for tuxedo rentals. Went to local store and the gentleman that did measurements was great. The lady that entered and checked us out - awful. Never will use them again if I have a choice.

Went into the store at the Capital City Mall in Camp Hill, Pa on an extremely busy Saturday afternoon with a suit to be pressed. It was not purchased at Men's Wearhouse so they were under no obligation. They pressed the suit within an hour at no charge and could not have been more gracious or helpful. Very kind people. Definitely want to shop there from now on!

On the 13th Sept 2014 at 8.15 PM, I went to the store on Morse Road Columbus Ohio. I bought a suit of a total $555 which the pants was quite long and was altered. The suit was suppose to be worn the next morning and when I went home the evening after purchasing the suit, I realize the suit was not well altered and the store had close by then so I couldn't send it back to be well alteration before wearing it. I therefore wore an old suit and decided to return it on my way. I then realize that the store opens 11:00am on Sundays which if I wait I will be late for my program. So I took the suit back to the store on my way back home after my program and they are saying they cannot take it back because the seamstress waited to alter my suit so. But I asked the shop attendant their closing time and he told me they close at 9.00PM and I left the shop before 9.00 PM. I left the suit there cos I do not need it anymore due to bad alteration and couldn't wear it. I am therefore requesting for my money back and they do not want to accept the suit back. The suit was never cut, it was folded in and the alteration was not done well. I have the receipt with me but I left the suit there.