Men's Wearhouse Reviews

My husband went in to get fitted for a tux and one of the employees was rude and treated my husband like he was a child. When we went to return it not knowing they are opened on Sunday so we took it back Monday and the guy working said it was late and charged us a $200 late fee plus tax. What the heck! There is no leeway for a weekend. That is **! So they are ripping us off by charging 20% per day. That is way more than the video and movie companies were charging for late fees. Something needs to be done.

Last night, I went to the Nanuet store to get suits for my three sons and me. I met one son there and the others were on their way. I made sure to make an appointment since we needed 4 suits and alterations. I planned on spending at least $1000, maybe more with shirts, shoes, etc. We met with John and he measured my son and proceeded to fit him. I told John my budget and he said he was just trying things on for size and fit. He tried a few but they did not fit well and my son noticed John was getting annoyed. John finally found one that was comfortable but needed extensive alterations. I asked the price and was told $639 (plus alterations). I asked John why he would show us a $639 suit when I told him upfront what my budget was. He replied that all the inexpensive suits were on the website and not his store.

What a Joke! After reading the other complaints it is not necessary to re-tell the story. Bottom line, don't go to Men's Wearhouse unless you want to be oversold and under-served, laughed at when you ask to speak to a manager who never shows up, etc. Rentals are garbage, the service is horrible. Employees are rejects from fast food restaurants. Run! Don't go to Men's Wearhouse.

Twice, I bought long-sleeved shirts and had them made short sleeves. Both times, the tailor made the stitching too tight and made ruffles. The second time within the last three weeks, I made sure the salesperson know about the problem I had before; and they said they would take care of it. I went in to pick the four shirts last Friday and had the same problem. The assistant manager said I would have to wait four more days. (The fourth day is today.) I went in today, and the shirts were somewhat better but not good and not ironed. The excuse was that the tailor was too busy. Your tailoring sucks, and the floor help is nice but not concerned about getting the job done right. What are you going to do about this?

I purchased two suits for my son to be worn for job interviews. He recently graduated from Saint Vincent College and wants to make a great first impression! The salesman, Rob, was helpful and personable. The tailor made what we thought were the proper markings for the alterations. When we picked up the suits, the pants looked like they were sewn by a middle school student and, needless to say, didn't fit. When my son and husband returned for the alterations to be corrected, my husband pointed out that the seams didn't line up like they do on his suits. She proceeded to grab his butt and said that it was because he had no butt! Her next move was to grab my son's butt and say he has a bubble butt! Not only is she poor at alterations, she is also inappropriate and unprofessional to say the least! Even after all of this, the suit pants were still not right.

I was given a $100 Men's Wearhouse gift card by my wife for Christmas. I don't wear suits often (3 or 4 times a year at most). However, I thought I would use the gift card to get a nice fitting suit for the occasions when I do wear one. I'm a bit introverted, so I like to shop online first so that the process of dealing with the salesman goes as quickly as possible. I found a nice $200 suit that was to my liking, so I headed to the store to make my purchase, with a printout of the page.

Long story short, I ordered online and didn’t receive what I ordered. Their CS was horrible (Taylor **). The supervisor was an idiot. They will not issue credit and told me to go fight it with my credit card. I spoke to Jim ** in lost prevention who insulted me in regards to another order years ago. Please stay away. It has been hell for the past month. Now, I’m in the process of taking them to small claims court. I’m dealing with the BBB and I filed a claim with my CC company. I rather spend three times of my dispute in legal fees to prove a point! Stay away. I will keep updating this battle!

I went into the store in Oak Lawn, IL because I saw the sign on the outside that read " everything in the store buy on get one free." As I walked in the store, a women greeted me and the next words out her mouth was "everything in the store buy on get one free, except shoes". I was then introduced to a sales rep. I explained to him that I was on the website and that I was looking to see what the suites in the $200 price range looked like and that I wanted to take advantage of the buy one get one free offer the women told me about when I walked in the store.

Wish there were a no star option. They know that if they get a bridal party that the people in that party will be stuck. Extra fees, low quality tuxedos. One of my brothers was given the wrong shirt and his pants made him look like a clown because they were far too big for him. The people in the NY Madison Ave/46th Street store are disrespectful and obnoxious. I had to ask one if he was actually laughing at me in my face. It wasn't until I gave him my business card as an MMA trainer that he wiped his stupid smile off his face.

Working with Men's Wearhouse was a horrible experience. I rented tuxes through them for my wedding. A lot of people have been mentioning buttons falling off. This happened to my father right before the wedding was supposed to start. Our wedding coordinator at the church was running around looking for a needle and thread, and she sewed it on right before the ceremony started. My husband's coat button also fell off right before walking in to the reception. (No refund for either).

I rented a Tux. When it was delivered, it was dirty and it didn't fit. I was promised a refund by Mr. Ton **, Director of Customer Affairs. He refuses to return my calls and the corporation has not returned my call either. They are customer unfriendly and do not follow-up on complaints. Beware of renting there. They also, without notice, upgraded my order without telling me the cost until they ran my credit card.

I was a groomsman at my friend's wedding. The groom picked out Calvin Klein tuxedos at a cost of $170. We went in for our fitting about 2 months before the wedding. Their rentals have to be picked up the day before the event and returned the day after the event, so really you don't have time to try on and make sure it fits. Once you are handed the tuxedo, you are thanked and they don't even offer the opportunity to try on.

I find their clothing to be inferior as several items I purchased recently have had buttons come off and needed seams to be re-sewn--not what I would expect from quality products. I don't have time, or patience, to spend lots of time taking items back to be repaired. I'm disappointed with overall quality at MW.

Do you guarantee the sales pre-assure and up selling we received in your Woodland Hills Store today, I couldn't believe it! I bring my son in to get 2 suits for graduation and prom; you're having a sale, buy one suit get one for $100.00. You would have thought we were the last sale in the world! The sales team (I counted 5 sales people) prepping shirts and ties and staring at my son and I. Now I appreciate good service but this was weird. The moment my son walked out of the dressing room for his fitting, 2 to 3 of them were right there pushing options, staring at him. He didn't know what to do, he looked at me and said "What's this?" We were just trying to get the first suit fitted. The Sales staff continued to stand around the table looking at us.

I set up my account to be automatically paid each month on the 1st. My billing due date was the 25th of each month. Upon looking at a recent statement, I noticed I'm being charged $29 fees for late payments even though I have an auto payment going through on the 1st every month. After speaking with 4 different people at customer service, I learned that their system is set up where any payments made on the billing date for that month only credit to the previous month. This is a loophole and it has cost me $29 a month for 5 months. They told me had I scheduled my payments on the 2nd of each month, it would have credited for that month and not been considered late.

I rented a tuxedo for my daughter's wedding. The button of the coat popped off just seconds before I escorted my daughter down the aisle. The buttons were obviously not secured. This was an extremely embarrassing moment for me and my daughter. The wedding was witnessed by over 200 people. When I processed the complaint, the District Manager was only apologetic and said he would only give me a $50.00 gift certificate stating that "accidents happen". This type of courtesy treatment is totally unacceptable. I endured an embarrassment that I will have to endure forever. Asking for a 100% refund is not unreasonable. The Mens Wearhouse should take responsibility for their mishap.