Men's Wearhouse Reviews

Early this year, I purchased a suit from Men's Wearhouse (Rainbow and 215 Las Vegas NV). I was fitted for the suit. A couple of weeks later, I picked up my suit and never thought anymore about it until 2 weeks ago 7/18/14 when I was invited to a party in Long Beach CA. So I packed my new suit and caught my flight to Long Beach, only to find out that the waist was all wrong. It was as if it was never altered. Now I'm on my way to a party and I'm praying that I don't have to take my jacket off because I have a material gathered in the back of my pants to make another suit.

Bought a tux from Men's Wearhouse and when it came it had a stripe on leg, different from one on display. They said it would cost $80 dollars to remove stripe. Also it had 4 buttons on sleeve and when I asked them about it they said if you don't like the buttons just cut them off. And they never tried to offer any apologies for this mix up. It was like oh well...

Planning a wedding can be challenging. My daughter and her fiance went into the Northridge, CA Men's Wearhouse store last week. The store was practically empty. The woman that waited on them and someone at a back table working with a customer. My daughter had a few questions. Her first question was about renting a suit. The woman said, "We don't rent suits." My daughter said she had more questions and the woman said she had to help someone else and walked away! It was suggested by David's Bridal to rent from Men's Wearhouse. The groomsmen were coming from three different states.

I bought a suit for my prom years back and was satisfied with the attention to detail and they were more than happy to ring up my suit. I went in again later on to get a suit for my work and decided to splurge and get another suit that was ideally priced on clearance. Found out later that day I couldn't afford the suit because of my tight budget and returned the suit. They claimed they understood and refunded the suit and the alterations but tacked on an additional $48 claiming that they had to clear all of the alterations when the ticket said they refunded only 1 of each alteration instead of the appropriate alterations.

From the time I walked in the store I was being watched as if I was going to steal something or I could not afford to be there! Then they began berating the president! Awful!

Bought four suits over $2500. After being fitted and wearing one of suits, I notice the suit didn't match. Tommy Hill pants with Kenneth Cole jacket. Taking it back to the store because the suit is worthless. The store manager agreed to give me a Tommy Hill jacket and a pair of Kenneth Cole paints meaning I would get a free suit. This was great. They order the items for me. When I went in to fit, they refused to honor their offer and said, "That's just too bad."

My husband rented a Tuxedo for our daughter's wedding from the Men's Wearhouse. Picked it up 5 days before the wedding and the sales girl went over everything with my husband assuring him everything was in the bag. The wedding was in South Jersey and the tuxedo was rented in North Jersey near our home. Well, the day of the wedding, we realized they never put the shoes in the bag! The nearest Men's Wearhouse was in Eatontown far away from where we were. Someone had to go to Joseph A Bank's and buy him a pair of shoes. When we took the tux back the day after the wedding, the sales associate was RUDE! To say the least! She couldn't have cared less that we had a problem. Not even an apology! Just reimbursed us for the shoe rental. Now I know why they have such a horrible rating!

I went to get a suit from Men’s Wearhouse. When I get there after about 3-5 mins of looking around someone comes up to me and helps me. He is helping me try on jackets in my size. After about the 3rd jacket I try on I liked 1. I asked how much, and the salesperson looks at the price tag and rips it off the sleeve. I said how much. He starts to walk away and again I asked how much. He said the price is wrong... it says 219.99 but it’s a 700 dollar suit and I can’t sell it for that. So he wrote with a sharpie over the 219.99-249.99, and that’s what I had to pay. I needed a suit and this place is right near my house. I did go to their competitors store and the same suit was 275. I just think that’s wrong for them to do. I told my story to the survey that they send you, and we are calling the main office.

They measured me 2 months in advance, but would not deliver the tux until 2 days before my wedding (corporate policy). When I picked up the tux, the jacket sleeves were several inches too long, the pants were several inches too short and the vest was several sizes too small. They could chop the jacket sleeves and lengthen the pants, but couldn't compensate for the vest. I had to go to my own wedding without the vest while all the other guys were wearing theirs. Their sales guy offered to get me a proper fitting vest a week after the wedding. Useless. They asked if I could come back (during my rehearsal dinner); no can do. They asked if I could come back at the time I'd be at the altar, no! They left themselves no margin to correct errors and then gave me attitude for being annoyed. This is NOT the first time these people have screwed up tailoring for me, but it WILL be the LAST. Never again. You have been warned!

Do not let them lie to you saying alterations are free for the life of the suit! They charged me for the first one! She says now they will be free! They do not tell you alterations are free after you pay for them! LOL. What a joke! They just lost me and my entire family!

We ordered our tuxedos for our wedding from Men's Wearhouse in Wichita, Kansas - the Town East Mall store. We submitted all the measurements well beyond the required 2 weeks. We were assured that if the tuxes were incorrect, they could be replaced by Saturday morning before the store opened. However, this was not the case. My now husband was late to our own pictures, waiting at Men's Wearhouse for a tuxedo which fit him. We do not recommend this store to anyone and will never return. To fuel the fire, they did not even apologize but said that it was in fact there on time. It was just a miscommunication. Unacceptable service!

I had always heard great things about Men's Wearhouse. My cousin chose them for his tux rentals for his wedding on Oct 13. I flew out from Los Angeles to be in this wedding, having had my measurements done 2 weeks prior in LA. I went in on the 11th to be fitted & pick up the tux at their store in Mayfield, Ohio. Everything fitted, the young lady told me she was going to press the jacket for me & for me to just leave everything hanging on the door, which I did on their respective hangers. When she bagged it all up & brought it to the front, I paid my remaining $120 and went on my way.

I rented a tuxedo for my sister's wedding. The tuxedo was overpriced at $220. Tuxedo was wrinkled upon pick up. I was treated poorly by staff. It was made painfully clear to me that I was nothing but an inconvenience to the employees. I was also charged $44 as late fees for returning the tuxedo 2 days after the return date. However, I was never informed by staff prior to rental of required return date. I will never shop here again. You're going to hate the way you look, the amount of money you shell out and the way you are treated at the Men's Wearhouse. "I guarantee it!"

My husband went in to get fitted for a tux and one of the employees was rude and treated my husband like he was a child. When we went to return it not knowing they are opened on Sunday so we took it back Monday and the guy working said it was late and charged us a $200 late fee plus tax. What the heck! There is no leeway for a weekend. That is **! So they are ripping us off by charging 20% per day. That is way more than the video and movie companies were charging for late fees. Something needs to be done.

Last night, I went to the Nanuet store to get suits for my three sons and me. I met one son there and the others were on their way. I made sure to make an appointment since we needed 4 suits and alterations. I planned on spending at least $1000, maybe more with shirts, shoes, etc. We met with John and he measured my son and proceeded to fit him. I told John my budget and he said he was just trying things on for size and fit. He tried a few but they did not fit well and my son noticed John was getting annoyed. John finally found one that was comfortable but needed extensive alterations. I asked the price and was told $639 (plus alterations). I asked John why he would show us a $639 suit when I told him upfront what my budget was. He replied that all the inexpensive suits were on the website and not his store.

What a Joke! After reading the other complaints it is not necessary to re-tell the story. Bottom line, don't go to Men's Wearhouse unless you want to be oversold and under-served, laughed at when you ask to speak to a manager who never shows up, etc. Rentals are garbage, the service is horrible. Employees are rejects from fast food restaurants. Run! Don't go to Men's Wearhouse.

Twice, I bought long-sleeved shirts and had them made short sleeves. Both times, the tailor made the stitching too tight and made ruffles. The second time within the last three weeks, I made sure the salesperson know about the problem I had before; and they said they would take care of it. I went in to pick the four shirts last Friday and had the same problem. The assistant manager said I would have to wait four more days. (The fourth day is today.) I went in today, and the shirts were somewhat better but not good and not ironed. The excuse was that the tailor was too busy. Your tailoring sucks, and the floor help is nice but not concerned about getting the job done right. What are you going to do about this?

I purchased two suits for my son to be worn for job interviews. He recently graduated from Saint Vincent College and wants to make a great first impression! The salesman, Rob, was helpful and personable. The tailor made what we thought were the proper markings for the alterations. When we picked up the suits, the pants looked like they were sewn by a middle school student and, needless to say, didn't fit. When my son and husband returned for the alterations to be corrected, my husband pointed out that the seams didn't line up like they do on his suits. She proceeded to grab his butt and said that it was because he had no butt! Her next move was to grab my son's butt and say he has a bubble butt! Not only is she poor at alterations, she is also inappropriate and unprofessional to say the least! Even after all of this, the suit pants were still not right.

I was given a $100 Men's Wearhouse gift card by my wife for Christmas. I don't wear suits often (3 or 4 times a year at most). However, I thought I would use the gift card to get a nice fitting suit for the occasions when I do wear one. I'm a bit introverted, so I like to shop online first so that the process of dealing with the salesman goes as quickly as possible. I found a nice $200 suit that was to my liking, so I headed to the store to make my purchase, with a printout of the page.

Long story short, I ordered online and didn’t receive what I ordered. Their CS was horrible (Taylor **). The supervisor was an idiot. They will not issue credit and told me to go fight it with my credit card. I spoke to Jim ** in lost prevention who insulted me in regards to another order years ago. Please stay away. It has been hell for the past month. Now, I’m in the process of taking them to small claims court. I’m dealing with the BBB and I filed a claim with my CC company. I rather spend three times of my dispute in legal fees to prove a point! Stay away. I will keep updating this battle!

I went into the store in Oak Lawn, IL because I saw the sign on the outside that read " everything in the store buy on get one free." As I walked in the store, a women greeted me and the next words out her mouth was "everything in the store buy on get one free, except shoes". I was then introduced to a sales rep. I explained to him that I was on the website and that I was looking to see what the suites in the $200 price range looked like and that I wanted to take advantage of the buy one get one free offer the women told me about when I walked in the store.

Wish there were a no star option. They know that if they get a bridal party that the people in that party will be stuck. Extra fees, low quality tuxedos. One of my brothers was given the wrong shirt and his pants made him look like a clown because they were far too big for him. The people in the NY Madison Ave/46th Street store are disrespectful and obnoxious. I had to ask one if he was actually laughing at me in my face. It wasn't until I gave him my business card as an MMA trainer that he wiped his stupid smile off his face.

Working with Men's Wearhouse was a horrible experience. I rented tuxes through them for my wedding. A lot of people have been mentioning buttons falling off. This happened to my father right before the wedding was supposed to start. Our wedding coordinator at the church was running around looking for a needle and thread, and she sewed it on right before the ceremony started. My husband's coat button also fell off right before walking in to the reception. (No refund for either).

I rented a Tux. When it was delivered, it was dirty and it didn't fit. I was promised a refund by Mr. Ton **, Director of Customer Affairs. He refuses to return my calls and the corporation has not returned my call either. They are customer unfriendly and do not follow-up on complaints. Beware of renting there. They also, without notice, upgraded my order without telling me the cost until they ran my credit card.

I was a groomsman at my friend's wedding. The groom picked out Calvin Klein tuxedos at a cost of $170. We went in for our fitting about 2 months before the wedding. Their rentals have to be picked up the day before the event and returned the day after the event, so really you don't have time to try on and make sure it fits. Once you are handed the tuxedo, you are thanked and they don't even offer the opportunity to try on.

I find their clothing to be inferior as several items I purchased recently have had buttons come off and needed seams to be re-sewn--not what I would expect from quality products. I don't have time, or patience, to spend lots of time taking items back to be repaired. I'm disappointed with overall quality at MW.

Do you guarantee the sales pre-assure and up selling we received in your Woodland Hills Store today, I couldn't believe it! I bring my son in to get 2 suits for graduation and prom; you're having a sale, buy one suit get one for $100.00. You would have thought we were the last sale in the world! The sales team (I counted 5 sales people) prepping shirts and ties and staring at my son and I. Now I appreciate good service but this was weird. The moment my son walked out of the dressing room for his fitting, 2 to 3 of them were right there pushing options, staring at him. He didn't know what to do, he looked at me and said "What's this?" We were just trying to get the first suit fitted. The Sales staff continued to stand around the table looking at us.

I set up my account to be automatically paid each month on the 1st. My billing due date was the 25th of each month. Upon looking at a recent statement, I noticed I'm being charged $29 fees for late payments even though I have an auto payment going through on the 1st every month. After speaking with 4 different people at customer service, I learned that their system is set up where any payments made on the billing date for that month only credit to the previous month. This is a loophole and it has cost me $29 a month for 5 months. They told me had I scheduled my payments on the 2nd of each month, it would have credited for that month and not been considered late.

I rented a tuxedo for my daughter's wedding. The button of the coat popped off just seconds before I escorted my daughter down the aisle. The buttons were obviously not secured. This was an extremely embarrassing moment for me and my daughter. The wedding was witnessed by over 200 people. When I processed the complaint, the District Manager was only apologetic and said he would only give me a $50.00 gift certificate stating that "accidents happen". This type of courtesy treatment is totally unacceptable. I endured an embarrassment that I will have to endure forever. Asking for a 100% refund is not unreasonable. The Mens Wearhouse should take responsibility for their mishap.