Men's Wearhouse Reviews

A very disappointing experience. I would not recommend this place if you need to rent a tuxedo in Washington, D.C. After two tries in the store, I asked for the pants to be lengthened, as they were clearly too short and made me look ridiculous. On the day of the event, when I picked up the tuxedo, the hem had not been lengthened and the garment was unwearable. The store only refunded me for the pants, as if you could go to a black tie event wearing only a jacket, shirt, and shoes....and no pants! This practice feels fundamentally unfair and left me feeling taken advantage of.

They fitted my dad for my niece's wedding. All I can say is they are sloppy. It was too big, and when I asked, I was told you can cinch the waist. It is fine. I don't know much about suits/tuxes so I should have been more assertive. We weren't happy with the customer service at all. It was too expensive to look sloppy. I will find another suit rental place for the next occasion.

We had went in to get my son’s homecoming pants fitted. They had put on receipt it would be ready 9/20. I called on 9/18 due to me not being able to find the receipt with that date and asked for an update. When I called the gentleman was arrogant making comments like, "Well we don’t have when they will be ready due to that is why we put it on your receipt." I told him I apologized but wasn’t sure where my receipts was but if he could just let me know I put in my phone number for my account to be able to keep status updates. He told me he would wait until I found receipt. Hour later I called back and said I found receipt. It shows 9/20 and he goes, "Well I guess that is when they will be ready. That’s why you need your receipt." He was rude, unprofessional and arrogant.

I’ve had the pleasure of working with Freddie at Men’s Wearhouse multiple times, and he is always extremely helpful and honest when I have questions. He takes the time to listen, understand what I’m looking for, and guide me toward the best options—never pushing anything I don’t need. I truly appreciate his knowledge, patience, and genuine willingness to help me find exactly what I’m looking for every time I visit. Because of this, he has won my business over, and I will continue coming back because of him. Freddie makes the whole shopping experience easier and more enjoyable.

The worst place I’ve tried to have something shipped. The store are 3x the cost and shipping takes forever. For instance my order was lost in transit. Don’t even bother ordering online. It's a waste of time and dealing with their AI is even more frustrating.

I said refund it and left to go buy something else to wear to the wedding. Came back with the receipt and other items purchased. They said they wouldn't refund it. Called customer service. They called the store in Lone Tree Colorado 80124 and said there was nothing they could do. So I filed a dispute and made a charge back. Not only that they called me fat and I somehow agreed to wear it tight and open. A complete lie.

Terrible customer service.. I rec'd a FedEx with an order belonging to someone two States away. Trying to rectify is impossible. All MW tells me is that I already rec'd the item. The reps don't listen, or aren't capable of understanding. MW acquired Joseph Banks recently. I've been a Banks customer for years, and now understand why their customer service has declined. STEER CLEAR OF MEN'S WEARHOUSE AND SAVE YOURSELF HEADACHES.

Poor fit on tuxedo rental, mediocre customer by a manager, and unable to remedy fit issues with tuxedo rental after three attempts. Basically manager stood by the poor quality for my young son’s tuxedo rental when it came to the fit. She told me what did I expect from a rental. I was really upset that this was my third time I brought up the fit of the tuxedo. Hems were short on the slacks, vest was 2 sizes too small, shirt didn’t button all the way down, and creases on slacks were not pressed correctly. I basically heard from the manager that it was my issue and not theirs. I had no tuxedo for my event that was one day away and wanted reimbursement. I only received a portion of what I paid due to “I needed to cancel 2 weeks in advance…" If I would have known two weeks in advance the fit was poor I would of cancelled the rental altogether. Don’t waste time and money at Men’s Wearhouse!

We asked about the rentals for an upcoming prom. My young man is a big kid and can be difficult to fit. Everything seemed to be going well. She said she could get us what we needed for $220. I thought that was a lot for a rental but it included shoes, socks, tie, pants, shirt, vest and jacket so we decided to do that. Well when my kid went to put everything on for prom.. well they included a sock that was too small. We didn't have time to fix that so he ended wearing his athletic socks. I called and the employee said that they only give standard socks sizes with the rentals... WHAT?? So my kid had to get a size 14 shoe and you think the "up to size 12" is going to be comfortable? That is absolutely absurd!! Such a small inexpensive thing to not be done right. 😠

Very bad quality. Sell used items. Sales persons are rude and not good. Even manager also not trustworthy. Purchased some suits from Men's Wearhouse, Springfield VA and from another location Men's wear house Fairfax, va. BOTH LOCATION ARE NOT GOOD.

🌟 Exceptional Service from Ms. ** at Men's Wearhouse (Store #3513)! 🌟 I had the absolute pleasure of being assisted by Ms. ** at the Waldorf, MD Men's Wearhouse, and I cannot express enough how incredible my experience was! From the moment I walked in, she provided outstanding customer service, making what could have been a stressful process completely effortless and enjoyable.

I am beyond frustrated with Men’s Wearhouse. I was promised a free tuxedo for my wedding party after renting several tuxes for my groomsmen. The sales rep specifically told me that if I rented five tuxedos, I would get one for free, which seemed like a great deal. But when I went to pick everything up, I was told I’d never been given that offer, and I had to pay full price for the sixth tux. I explained the situation, but the manager didn’t care and refused to honor what I was told. The whole experience was completely unprofessional, and I felt completely lied to. On top of that, the customer service was terrible—no one seemed to know what was going on, and I was passed around between different employees who all gave me conflicting answers. I’ll never trust Men’s Wearhouse again, and I highly recommend you stay far away, especially if you’re planning something as important as your wedding.

I Purchased a coat from Men's warehouse online. Spoke with Customer service on Sunday this past. She said she would comp ship 2 day rush shipping. Then did no such thing. She lied!! Now it will not arrive till Thursday. That's 4 days. Lying to customers is not the way to do business with anyone. Furthermore, I do not deserve to be treated this way as I have spent Thousands of dollars on their Clothing. Very Very Disappointed in this out of character situation. I wish to be fully compensated for this error on your employees part. No excuse for deception in making a purchase from this company. Called today for a supervisor call back. Still no response.

Eddie was a big help for getting my son a suit. Eddie went out of his way to explain to my son. What the difference between a tux suit and sports coat is he even explained how the pants work and what shoes you can and cannot wear. He was very intelligent and was very helpful and my trip was very good. If you need help, go to Men’s Wearhouse and ask for Eddie.

Worst customer service ever. Been trying since December 2 to get a $25 egift card. No big deal. Done this many times with other companies. First, said it was cancelled. Tried with another card. Said it was processed. Never got it, never charged my card. Can't get any answers. Give it 0 stars if I could. Buyer beware!

Went to the Men's Wearhouse store in Mt Pleasant, SC on Nov 26, 2024. Had good service from the person there to help find the right size for a suit. After trying on several styles and colors from the main store, she suggested a suit from the clearance section of the store. It was a navy suit with pants and was a good fit and met my needs. Unfortunately, I did not pay attention to the price charged and only noticed after I got home that I was charged full price less their current 25% discount. The website showed the suit on clearance (more than 60% off), so I called the store to try to resolve. They indicated that the only suits in that style/brand on clearance were the black and grey but not the navy I purchased. They claimed they did not have a full complement of pants in those colors and therefore they were on clearance. Again, my fault for not paying closer attention to what was charged.

Ordered two suits online with the intent of getting them tailored after arrival. When the order processed I contacted them immediately because I realized the shipping address was incorrect and from an old residence. Wrote an email, called, and chatted with customer service before anything was shipped and was told they couldn't update the address. Nothing had shipped yet, and at the time of contact the shipping label hadn't been created yet. So I apparently ordered two suits for whoever lived at an old address. They absolutely refused to update it so it would arrive at my new location. Terrible experience.

Purchased a suit from Men's Wearhouse in Zona Rosa. It had to be tailored so it was picked up before the wedding. Pants and jacket were perfectly sized. Sales clerk handling the pickup was rude and rushed. He bagged the suit and pants. I left them in the bag to keep them clean. As I started to dress 45 minutes before the wedding, it was evident that the associate bagged the wrong jacket which was way too small, didn't match in color, and still had pins and chalk marks on it. Looked like a teen prom jacket. Had to scramble to find an old ill fitting worn out suit. Ruined the entire wedding experience, photos, and joy. DON'T buy there!

No call or email came, so I called today (9/4) to check on my order. I have been told that my order was CANCELED on 8/23, but they can’t tell me who cancelled it, or why I was not notified. I received no call, no email, and no credit was issued for my purchase even though they’ve had my money for 3 weeks.

My son is getting married in 2 days, he set it up for himself, best man, groomsmen, my grandson (ring bearer) and the bride and groom's fathers to be fitted and purchased at Men's Wearhouse. We went and were fitted for the entire suit to include jacket, vest, shirt, pants and shoes. And what was to come with that was tie, socks, and cuff links. They did not get anything at all right on my grandson, so I had to buy him his suit which I could not even come close to matching.

Went to their website and it happily said that they do measurements. Went to the store in Web Ginn Plaza in Snellville, Ga and got my husband's measurements for a wedding that he have to be in up in NY in September 2024 and he totally messed up his measurements. Not just 1 of them but all of them. I will never go to that store again. I thought they were supposed to be a good classy store. I ended up doing the measurements myself.

My husband and I went to the Men's Wearhouse in Wausau, WI yesterday. We had a very pleasant experience considering we needed to buy a suit that very day. The store manager, Tanya was extremely helpful, kind, and patient. She was very knowledgeable about the promotions, the inventory, and sizes that were available in the store. Plus, she had great suggestions to help complete my husband's attire. Tanya was friendly and professional. We will definitely be returning to Men's Wearhouse.

I’m giving 2 stars because the suits were all correct and there’s an option to rent everything. However, Professionalism and attitude were very poor at the Eagan, MN and Woodbury, MN locations. They were very rude to my mom when she was picking up my dad’s suit (father of the bride mind you) at Eagan. Very rude to my now husband at the Woodbury location and very rude to the groomsmen at the Woodbury locations both before, during and after the renting wedding suit process. My sister in law even brought her kid to get fitted and they did not appear helpful. They responded, “we don’t do kids often.” It’s even on video where one employee is seen stepping over my 3 year old nephew. Thankfully all the suits were right but I could go without the attitude next time. If there is one…

I purchased a suit after being told at the SUGARLAND location I was not able to rent one. Woman who answered had NO professionalism whatsoever! I proceeded to just buy the suit online and avoid having to go to store and deal with sales person after a snippet of her clearly NOT wanting to be at work. The suit came, the pants…. They look like a 10 yr old hemmed them. The stitching is uneven and showing through material. The stitch is also twisted. NO ONE will answer my calls. I have been on the phone now almost an hour and a half on eternal hold. Worst experience EVER. Do any/everything to avoid this company. I can’t even get someone on the phone to make this right! Unbelievable….

Not good. Family has been customers for 30 years. The store in Albany New York has left me so disappointed. 16-year-old kids left to run the store had absolutely no idea what they were doing. My sons and I got measured for suits for a wedding. I was told to come in and pick up my tuxedo. I was told to try it on at pickup. The pants were 8 in too short. I have no idea how nobody noticed this including the seamstress. They were the same length as they were wide. I got an, "I'm sorry about this sir. Come back tomorrow." Come back tomorrow? The wedding is tomorrow. I have a full schedule. To 30 minute drive each way for me to come back here again. I reached out to Men's Wearhouse and was offered $500 in rewards points if I wanted to sign up to become a rewards member. Can you imagine?

I repeat do not shop here. This business (Bowie, Maryland) location needs to be closed. Husband had a suit tailored. Went to do a fitting and the sleeves were too short on the jacket and he ordered 3 buttons and received 2 button. The jacket had to be reordered and was informed it would be ready in time for our son’s destination wedding. Oh well when we went to pick it up which he had to reach out to them, the jacket had not been changed at all. The manager tried to say it was a misunderstanding but he lied just like the salesman. We got a full refund and will not shop there ever again.

I recently had a very disappointing experience with Men’s Wearhouse. I rented a suit for a wedding, and it was a disaster. The pants arrived with a hole in them, and the jacket was altered so much that it was far too small. This was not just my issue; the entire wedding party had similar problems. One of the groomsmen had a suit with the hemline showing, which looked extremely tacky. My son’s suit was so uncomfortable that he spent the entire event worried it would tear again. For the price we paid, the quality was absolutely unacceptable. We will never rent from Men’s Wearhouse again.

I received the shoes yesterday via FedEx. When I opened the box, I was surprised to find the wrong shoe size. I ordered size 11.5 but received size 14 D instead, and the shoes did not look new. This was my first order from this company, and I'm not happy about this.

The customer service was great. BUT I paid for my suit to be adjusted so that it fits my body better and NOT ONLY did they not make the adjustments but the markings for the adjustments were still on the suit. It was terrible because I specifically told them that the suit was for my brother's wedding so everything needed to be correct, so I paid for that. They did not do what they took my money for. My pants fit terribly but the jacket was fine, but only because the jacket already had a decent fit.

Bought a nice suit at Men’s Warehouse at Lexington Hamburg store. The coat was mailed to me wrinkled in a box. I had it pressed then wore it. The left lapel buckles when buttoned. So I took it to the store to have it fixed. The clerk told me my posture caused the buckle. No other suite I own does it. He further said there was nothing they could do to fix it. I have good posture, no deformities on my body. I left the store frustrated and I will not buy there again.