Men's Wearhouse Reviews

Worst customer service ever. Been trying since December 2 to get a $25 egift card. No big deal. Done this many times with other companies. First, said it was cancelled. Tried with another card. Said it was processed. Never got it, never charged my card. Can't get any answers. Give it 0 stars if I could. Buyer beware!

Went to the Men's Wearhouse store in Mt Pleasant, SC on Nov 26, 2024. Had good service from the person there to help find the right size for a suit. After trying on several styles and colors from the main store, she suggested a suit from the clearance section of the store. It was a navy suit with pants and was a good fit and met my needs. Unfortunately, I did not pay attention to the price charged and only noticed after I got home that I was charged full price less their current 25% discount. The website showed the suit on clearance (more than 60% off), so I called the store to try to resolve. They indicated that the only suits in that style/brand on clearance were the black and grey but not the navy I purchased. They claimed they did not have a full complement of pants in those colors and therefore they were on clearance. Again, my fault for not paying closer attention to what was charged.

Ordered two suits online with the intent of getting them tailored after arrival. When the order processed I contacted them immediately because I realized the shipping address was incorrect and from an old residence. Wrote an email, called, and chatted with customer service before anything was shipped and was told they couldn't update the address. Nothing had shipped yet, and at the time of contact the shipping label hadn't been created yet. So I apparently ordered two suits for whoever lived at an old address. They absolutely refused to update it so it would arrive at my new location. Terrible experience.

Purchased a suit from Men's Wearhouse in Zona Rosa. It had to be tailored so it was picked up before the wedding. Pants and jacket were perfectly sized. Sales clerk handling the pickup was rude and rushed. He bagged the suit and pants. I left them in the bag to keep them clean. As I started to dress 45 minutes before the wedding, it was evident that the associate bagged the wrong jacket which was way too small, didn't match in color, and still had pins and chalk marks on it. Looked like a teen prom jacket. Had to scramble to find an old ill fitting worn out suit. Ruined the entire wedding experience, photos, and joy. DON'T buy there!

No call or email came, so I called today (9/4) to check on my order. I have been told that my order was CANCELED on 8/23, but they can’t tell me who cancelled it, or why I was not notified. I received no call, no email, and no credit was issued for my purchase even though they’ve had my money for 3 weeks.

My son is getting married in 2 days, he set it up for himself, best man, groomsmen, my grandson (ring bearer) and the bride and groom's fathers to be fitted and purchased at Men's Wearhouse. We went and were fitted for the entire suit to include jacket, vest, shirt, pants and shoes. And what was to come with that was tie, socks, and cuff links. They did not get anything at all right on my grandson, so I had to buy him his suit which I could not even come close to matching.

Went to their website and it happily said that they do measurements. Went to the store in Web Ginn Plaza in Snellville, Ga and got my husband's measurements for a wedding that he have to be in up in NY in September 2024 and he totally messed up his measurements. Not just 1 of them but all of them. I will never go to that store again. I thought they were supposed to be a good classy store. I ended up doing the measurements myself.

My husband and I went to the Men's Wearhouse in Wausau, WI yesterday. We had a very pleasant experience considering we needed to buy a suit that very day. The store manager, Tanya was extremely helpful, kind, and patient. She was very knowledgeable about the promotions, the inventory, and sizes that were available in the store. Plus, she had great suggestions to help complete my husband's attire. Tanya was friendly and professional. We will definitely be returning to Men's Wearhouse.

I’m giving 2 stars because the suits were all correct and there’s an option to rent everything. However, Professionalism and attitude were very poor at the Eagan, MN and Woodbury, MN locations. They were very rude to my mom when she was picking up my dad’s suit (father of the bride mind you) at Eagan. Very rude to my now husband at the Woodbury location and very rude to the groomsmen at the Woodbury locations both before, during and after the renting wedding suit process. My sister in law even brought her kid to get fitted and they did not appear helpful. They responded, “we don’t do kids often.” It’s even on video where one employee is seen stepping over my 3 year old nephew. Thankfully all the suits were right but I could go without the attitude next time. If there is one…

I purchased a suit after being told at the SUGARLAND location I was not able to rent one. Woman who answered had NO professionalism whatsoever! I proceeded to just buy the suit online and avoid having to go to store and deal with sales person after a snippet of her clearly NOT wanting to be at work. The suit came, the pants…. They look like a 10 yr old hemmed them. The stitching is uneven and showing through material. The stitch is also twisted. NO ONE will answer my calls. I have been on the phone now almost an hour and a half on eternal hold. Worst experience EVER. Do any/everything to avoid this company. I can’t even get someone on the phone to make this right! Unbelievable….

Not good. Family has been customers for 30 years. The store in Albany New York has left me so disappointed. 16-year-old kids left to run the store had absolutely no idea what they were doing. My sons and I got measured for suits for a wedding. I was told to come in and pick up my tuxedo. I was told to try it on at pickup. The pants were 8 in too short. I have no idea how nobody noticed this including the seamstress. They were the same length as they were wide. I got an, "I'm sorry about this sir. Come back tomorrow." Come back tomorrow? The wedding is tomorrow. I have a full schedule. To 30 minute drive each way for me to come back here again. I reached out to Men's Wearhouse and was offered $500 in rewards points if I wanted to sign up to become a rewards member. Can you imagine?

I repeat do not shop here. This business (Bowie, Maryland) location needs to be closed. Husband had a suit tailored. Went to do a fitting and the sleeves were too short on the jacket and he ordered 3 buttons and received 2 button. The jacket had to be reordered and was informed it would be ready in time for our son’s destination wedding. Oh well when we went to pick it up which he had to reach out to them, the jacket had not been changed at all. The manager tried to say it was a misunderstanding but he lied just like the salesman. We got a full refund and will not shop there ever again.

I recently had a very disappointing experience with Men’s Wearhouse. I rented a suit for a wedding, and it was a disaster. The pants arrived with a hole in them, and the jacket was altered so much that it was far too small. This was not just my issue; the entire wedding party had similar problems. One of the groomsmen had a suit with the hemline showing, which looked extremely tacky. My son’s suit was so uncomfortable that he spent the entire event worried it would tear again. For the price we paid, the quality was absolutely unacceptable. We will never rent from Men’s Wearhouse again.

I received the shoes yesterday via FedEx. When I opened the box, I was surprised to find the wrong shoe size. I ordered size 11.5 but received size 14 D instead, and the shoes did not look new. This was my first order from this company, and I'm not happy about this.

The customer service was great. BUT I paid for my suit to be adjusted so that it fits my body better and NOT ONLY did they not make the adjustments but the markings for the adjustments were still on the suit. It was terrible because I specifically told them that the suit was for my brother's wedding so everything needed to be correct, so I paid for that. They did not do what they took my money for. My pants fit terribly but the jacket was fine, but only because the jacket already had a decent fit.

Bought a nice suit at Men’s Warehouse at Lexington Hamburg store. The coat was mailed to me wrinkled in a box. I had it pressed then wore it. The left lapel buckles when buttoned. So I took it to the store to have it fixed. The clerk told me my posture caused the buckle. No other suite I own does it. He further said there was nothing they could do to fix it. I have good posture, no deformities on my body. I left the store frustrated and I will not buy there again.

AWFUL! If I could give negative stars I would. We only used them because the groomsmen were in different states and they could go to their local store for measurements. 7 of the groomsmen's tux were wrong the day of pick up and had to be re altered and picked up within the next 2 days. They all had these big country cuffs where you could see the line where they sewed them up. The customer service was horrible as well, upon selecting the suits we were told there would be a $45 deposit and balance to be paid upon pick up however, when the guys went for measurements they had to pay in full which was a inconvenience for all. Called customer service, they informed me I was given wrong information about the deposit and they would have to pay the full amount.

Bought the wrong color suit. The return/exchange sounded seamless over the phone. The kind gentleman said he had a black suit (his size) in stock & he'd have it up front for when we got there. Well, went today at 2:30pm to do the exchange. After standing around for OVER AN HOUR, along w. 12 other customers that weren't getting any help, we walked out of the store. The workers only want to be on the phone, they don't actually want to work. I'd recommend getting sized here & going elsewhere for a suit. They don't deserve your business unless you have hours and hours to sit around and wait for when they want to help you. Horrible managed establishment.

I took our 16 year old son to the Men's Wearhouse location at S Hulen Street in Fort Worth to look for a basic suit and some jackets. We were helped by a lady named "Sandra" and she was AMAZING. From start to finish, she was so helpful and made the entire experience shopping at Men's Wearhouse actually fun. She listened to what he was after and then started her hunt throughout the store to find us what he was looking for. There was much laughter to be had as she helped us. And when all was said and done, we left with three suit jackets, pants, shirt, belt, tie, shoes and socks. She found us all things that were in the price range we were looking for as well as the style our son was looking for.

When me and my grandson first entered the store no one asked us if we needed help. We stood there about 15 minutes then I finally asked one of the sales lady if she worked there and if she could help us. I've rented tux/suits for my grandson prom the past 3 years and have always gotten the perfect fit $99 deal which I thought that's what we was getting this time as well but we get to checkout and was charged $239.26 and he didn't even get the shoes this year. As my grandson was picking out which tux he wanted, picked his colors and was getting fitted we should have been given a price. I had already looked online and knew that you all still offer the $99 package.

Ofer knows the stock well and he immediately identified a suit for my son with a perfect fit. It can be tricky to find a good fit when you are 6’5”, but Ofer understood what we needed and he found it quickly. In addition, same day tailoring made this purchase absolutely ideal. We are so grateful.

We are currently planning a wedding. We picked out our colors and was told when to come and order. Came back to Raleigh store in North Carolina. The guy gazed at the men and told them what size they were. Which was wrong sizes. Went to the Men's Wearhouse in Cary to get better help; the guy sized everything like it should’ve been and after one of our groomsmen’s ordered we were told they were no longer making those suits so some of our groomsmen couldn’t order because they no longer had their size. We were also told they could help us with our 2 year old's suit. Come to find out they don’t even offer kids'.. Very disappointed; they were more concerned about making a dollar than actually helping us.

I needed a decent good fitting suit for work. I got a tailored $546 grey business suit. Got it home and it is the cheapest material. That is on me as I should have inspected better. But in all fairness I have no knowledge of suits and trusted the salesperson. Tried on the pants and they do not fit, way short. Bring it back and told they can't fix it. To me $546 is a lot and I should have pants that fit. This was at the Poughkeepsie NY store. There are better options that won't rip you off.

I ordered 2 suits online, credit card accepted, paid for rush delivery. 2 days later they cancelled order, tried calling, was on hold 1 1/2 hours ( they hung up). They offered no reason for cancellation. I’m a president of a union 24,000 workers, this will be in November's union newspaper.

I had to purchase a suit for a funeral, and decided to use Men's Wearhouse. I had used them in the past, their suits were always priced reasonably, the quality decent, and best of all comfortable. Their salesman were always professional, and they knew how to fit a suit to any body type.. It had been a few years since owning a suit, and I know styles have changed, and so have I. I've always had an athletic build, so a well tailored suit is essential for me.

Brad is absolutely awesome! Totally professional, everything promised, everything delivered! Happy with the quality of garments, the price of the garments, alterations (perfect), cost of alterations moderate. I'm a happy shopper!

My son accidentally left his money clip with cash, credit card, and college ID in the pocket of the tux pants he wore in my other son's wedding. We only realized it a few days later. We called to see if someone found them. We were told to leave a detailed description of items and they will send them back if they find them. We truly did not expect to ever see them again. A few weeks later, we got a tracking number for the items found. And within a few days, my son had everything that was left in the pocket. We were so impressed with the integrity of the workers who would have an opportunity to steal the cash, charge the credit card, steal his identity, etc. But because of this experience, we have been telling anyone who will listen how wonderful this company is and if this son ever gets married, you can be sure he will be using Men's Wearhouse for his Tuxedo Rental. Great, Great Experience.

We used them for our wedding. We went in and picked out tuxedos for our bridal party in Parents. The tuxedos we picked were $250 for rental. We had 11 people renting tuxedos ($2750 total in rental cost). We called to check on things two weeks before a wedding to find out that they had ties for everyone not bowties… No biggie. They fixed it and it was taken care of. The week of our wedding everyone went in to go try on their tux and pick up. We had the wrong color shoes. Mini. Wrong sizes, no buttons for some. The hem coming out of pants and jackets and the list goes on. Out of 11 people we only had one correct Order. The guys had to go back multiple times to get these issues resolved all the way up to the day before the wedding. We had an awful experience with them. It was an absolute nightmare, and not what you want to deal with before your wedding.

Just purchased probably my last suit ever and DEFINITELY my last suit or ANYTHING ELSE from the Stevens Creek store near Valley Fair in San Jose, CA. The total experience was AWFUL!!! CAVEAT EMPTOR for sure! Price 20% higher for EXACT PRODUCT from Macy's. Minimal alterations were + $100. Help/Service was NON EXISTENT. Will NEVER go back!!

I ain't gone lie, both Bowie and DC Men's Warehouse suck BAD. Probably all of them in union with each other so you do the math. They treated my groomsman better than the groom (Me). I definitely will not be going back or recommending to others who are looking for a tux, etc. Customer service isn't good, unprofessional, and inconsistent. Incorrect Items inputted in the system, changes items without my knowledge. Waste of time. Just don't go there, you'll be disappointed. Go to K & G or Charles Tyrwhitt, etc. Anywhere but there. I asked for bow tie after telling them multiple times, and pick up tux today and guess what, it's a tie instead. I'm done, BYE.

My daughter was married this last Saturday and the Tux rentals were the major issue. The groom's tux did not ever arrive (they gave him a suit). Most of the wedding party had to have many items re-sent in because of size. Mine the pants, shirt and jacket all had to be replaced. The 2 year old's tux arrived last minute and was way to small. No fixing it so we had to dress him in black suit (They did give us that suit for free). The good news is there a MW all over. The bad news is there was just not enough time to make it right. The bride and mother was purely rattled and stressed.

I created a group for my daughter’s quinceañera with 5 total guys renting suits. They went to get fitted and everything was great or so I thought. When it came to picking them up it was a ** show to put it nicely. All the pants were too short, the shirts were too small. My nephew’s was a men’s small and it was super big on him. They kept mixing up my dad & brother’s suits. I went to the store to exchange my dad’s and spent hours in there. Everyone had to go up there at least 3 or 4 times in order to get the right size suit. I will never use them again because this was an added headache to everything I already had going on.

The pants for the tux we rented were 7 inches too big in the waist and slightly too short. The jacket was too big. We live 3 hours from the MW and couldn't make it there to try it on ahead of time. We picked it up the day before the wedding. Because MW has been in business for so long, should have tux rental down to a science, AND we paid $245 dollars for ONE DAY of rental, we trusted that all would be fine. Big mistake. Our son had to wrap 2 belts around his waist in order to make the pants stay up and look semi-normal. The jacket hid the belts. People commented that the jacket looked too big. The wedding was yesterday and already I've told people that if they are planning a wedding they should buy a much less expensive suit that they can keep for future events and to avoid MW. The beautiful dress I bought was far less expensive than the suit rental, and I get to keep it as long as I choose. If I could give zero stars, I would.

Service has been great all the time we come here. Very helpful to finding perfect suit and shirts. Employees are always helpful. They inform of all new clothes out. Also store clean and neat. Great discounts for repeated customers.

I walked in and wasn’t acknowledged by anyone. There was three employees working at the moment, the moment one was available she walked to the front of the store to assist another employee at the register, she never once said, "I’ll be with you in a moment" and I was literally standing 2ft from her. A ** male walked in the store and was assisted immediately. I proceeded to walked to the register and I still wasn’t acknowledged. This service is unacceptable and will not buy or rent from them in the future. If you are in the Athens, GA area I recommend Pernos!

My tux pants had a broken clasp that kept coming undone, keeping them from fighting tight enough. Just walking was tough, but definitely no dancing, etc. I didn't mind TOO much, until I returned the rental. I didn't want the next person to have the same problem, so I tried to tell the employee what the problem was. All he said was “that’s cool” and clearly had NO interest in the problem, much less what the problem was. So I'm sure the next person with the tux had the same problem.

I rented a tux and was measured for it and the shirt. It was the night of the event when I picked it up so I didn’t try it on. I’m sorry I didn’t (though I doubt much could be done). The shirt was short on the sleeves and a really cheap material. The tux jacket looked like I had big shoulder pads. When I returned the tux the next day, I realized a day or so later that I left a thin wallet in the back pocket with my driver’s license and one credit card. Also $70 in cash.

First Red decided everything. I wanted to buy a suit and get it altered quickly. She decided I needed to rent a suit. Why I don't know. I wanted to buy one. Then they didn't have a suit my size or a sport coat or a blazer. Calling state college. They didn't have my size. I'm thinking they should not have stores that don't have sizes.

Black Vera Wang. Standard tux. Thought it would be simple enough. Somehow they still got my measurements wrong. Sleeves too long and the length of the pants too long. Came in 2x for measurements. Second time to point out the corrections and emphasis the length of the tuxedo as I am barrel chest with a muscular build. A baggy looking suit after measurements is not ok. Regardless the attention to detail is lacking for a company that takes pride in such. Next time go with a local shop that takes pride in their work. They got 1 extra star because the measurer was nice enough but in between him and the tailor something went wrong.