Macy's Reviews

I asked if he can contact another Macy's to possibly see if that shoe/size was available elsewhere. The rep tells us he could look, but if we were able to go to another Macy's, drive around looking for those shoes, giving the impression that we weren't car owners, because of our ethnicity. He also said, if he looks in the system there's not a guarantee the shoes will be there, because the system is not a sure thing. I told him, "well, can you call them to make sure, and if the shoes are available at another Macy's, then to place the shoes on hold, and we would go get them that night". He said no. I told him we've done it on another occasion, but the rep got defensive, and says, "is this a trick question? If you know already, then why are you asking". We have shopped at Macy's, way before Macy's was Foley's, and for my father to get all his shoes there, and have to be treated in that manner was so unacceptable.

The rep's name is Robert, he was working the shoes department at Memorial City Mall in Houston, TX, on Saturday, December 17, 2011, at about 6-8. His lack of customer service and discourtesy, was just way out of line. He made us rethink of purchasing anything from Macy's again. Ending the terrible trip, I told my parents let's go, and didn't return.

She said, “I will call the security," and she did. I went to another counter and talked with the manager (Jennifer) and reported what just happened. She gave me the sample and apologized. Macy’s, why do you hire this kind of people? The Lancome boutique lady refused to serve customer, called security with no reason, has no work etiquette, is lazy, complained her work hours, is not happy with it, and is discriminating customer. It happened at Macys' store at 170 O'Farrell St., San Francisco. Do not go to this Lancome counter to buy or try anything.

I'm disappointed that someone could scam you for money right there at the register. I called up the store 5 times, and every time the call was transferred to her department, or desk, she disconnected. I plan to close my account with them and not have anything to do with the store, as they seem to do nothing about dishonest employees.

I'm from Canada and this would be considered a criminal offense on this side of the border. How can these abusive practices be possible in a civilized country? How many of us are victims of these unreasonable business practices? I hope sharing my experience will help some customers to avoid this fool trap. Macy's ** and I will never cross this door again, a bunch of bandits.

But the problem is that the pant is still listed on their site, online or in the store. But this time, Macy's is selling each pair for $60 dollars online. So I called the number and complained, and then I was able to order it for 40% off (but they would sell me only 1 pair of pants at that price).

Now, 10 days since this second order, Macy is claiming that the product is in back order and they will ship to me on December 29, 2011. I made the order November 14, 2011. Macy's already charged my credit card.

Horrible horrible place. Beware of their gimmicks. I will never ever buy from Macy's again.

I deducted the credit from my minimum payment and made my payment. To my surprise, I looked at my bill this month and what did I see? A $35.00 late fee. I checked my account history and sure enough, I saw that I made my payment not only on time, but early. I called Macy's to see why did I get this late fee? I spoke to a supervisor regarding the situation because I want to understand how this happened. The supervisor told me that although I paid on time, I was short of meeting the minimum due.

I explained how I didn't get my statement, I spent like 45 minutes on the phone a few weeks ago to get all of this straightened out and that last time I called, they credited me the late fee and told me it would be deducted from my bill. Now, the supervisor told me that it will be deducted from my bill on the next statement and that I am not allowed to deduct it from my payment. Well, that's great information. That should have been told to me when I was given the credit.

I asked her why I wasn't educated on this policy or process and explained that I didn't understand that it is the way it worked and she can see that I made my payment early, clearly deducted the amount of the credit. I told her that I don't think that's right and I feel like I should get a credit for the late fee and an exception should be made. The supervisor kindly told me that it is not the job of the account representatives to educate me. Now, this was where I was surprised. I, too, am in the customer service/call center industry. I can never imagine it being the goal of any company I work for to not educate the customer. I said okay, maybe it's not "the job" of the account representative, but shouldn't it be the goal to educate the consumer who is giving their business to your company? No, wrong again. she educated me that it is not really their goal. Now this has me thinking, was this whole thing a set up?

If it isn't the goal or job to educate me, then what is it? Is the hope that I won't know the way the policy works and set myself up for yet another fee? So here, Macy's did this great favor for me, the consumer, and gave me a courtesy credit only to set me up for another fee that they know they won't credit. Ahh, I see. They will get their money somehow, won't they? I mean, I hate to sound like a conspiracy theorist, but this must be it right? You don't want to educate me but you don't want to have understanding for the consumer's misunderstanding when lack of information was provided by the Macy's account representative. To top off my delightful experience, the supervisor hung up on me.

Without moving, Wanda told me no, the store only gave reimbursement to people who had actually made a purchase. So I explained that I had made a trip to the store for an item, and would have purchased the item, but the store was out of stock. So now, not only was I unable to purchase what I needed, I also had to pay for parking. Wanda just stared at me. I asked to speak to a manager, and Wanda said, "well, maybe you can find one over there in the cosmetics section, where you were". I asked her to call a manager, and she refused. So, Macy's has lost a customer over $2.00, and Wanda's attitude. There are so many alternatives out there. I don''t need to shop at Macy's.

This is a fraud! I have spoken with many supervisors, credit customer service reps, etc., but they all say they cannot remove any of the late fees. I'm appalled that such a big corporation can and does take advantage of its customers in this ruthless way.

I'm in the process of currently filing a customer complaint with the CEO and reporting them to the government.

They couldn't refund my purchase because it was mislabeled and sent it via UPS 2-day delivery back to Macys.com. after speaking with Macys.com about how to handle the return.

My credit card statement arrived without the credit being noted. I called the Customer Service number and explained what had happened, gave them the name of their employees in their Fine Jewelry Department and the store at which I returned the mislabeled item. After calling various times over the next 22 days working with "Customer Service Representatives", all I got were rote answers, "we will need to make a note to the warehouse to see if they have received the item. Once the warehouse confirms receipt, it will take 7-10 days to receive your credit".

They continually stated they would investigate but never got any answers. I finally tracked down the UPS tracking confirmation of delivery notice and gave Macy's.com the person's name who signed for the item, which shipping dock it arrived at and the date, October 5, 2011, at 9:09 am. Their response was, "Upon review of the information concerning your order, as of 10/5/11, your returned merchandise was received by our fulfillment center and your credit will be posted on or before November 2, 2011. Wow, what customer service. How is it possible that after confirming that they did indeed have my merchandise for 22 days, I still must wait for a credit. It should be made immediately.

I immediately returned to the dressing room and found the items I had taken into the room were still present but my cellphone was missing. We reported this theft both to Macy's and the Denver Police. AT&T assisted in locating and tracking my phone and did pinpoint my phone in the store then in the parking lot then on the road leaving the area.

Macy's states they cannot view the video footage due to the power outage! They could not state any policy in place for the event of a power outage! They just said "it was unfortunate". They have not taken responsibility during an event in their store which resulted to theft of my personal belongings.The event could be anything...fire, tornado, earthquake, power outage. The question is, do they even care about the customer? Their lack of safely dealing with such event has cost me $600! It's just unacceptable.

I called their toll free number and was told 7 to 10 days by just asking for it. I do not financially have $2900 to just have sitting somewhere it takes me 6 paychecks to get this money. I needed to borrow it to not have overdrawn amounts in my account and to cover $2900 instead of $28.95. Yes they can see it was just a decimal point. I am so stressed over this matter I thought it would immediately be taken care of no questions asked no hoops to jump through to get it.

From my basic math, no matter how high the interest that they charge is, zero multiplied by whatever amount is still zero. They cannot explain why I still owe the $2.00. I told them that this is not right and that they are fraudulently charging their customers. I will pay the $2.00 but I will never shop at Macy's again. If this happens many times to many customers, this will amount to a lot of money! I will email their customer service again and send a letter to the Better Business Bureau and the NJ State Attorney General's Office. This practice has to stop!

I am so disappointed as to the lifespan of this product and I have told all my friends about the product. I would rather have the baking dish and I just loved it.

The next day, I decide to go to Macy's and take advantage of my last day of 20% off discount for opening my account, and when I get to the register to pay for my product with my card, the sales representative (who was very helpful through all of this) informs me that the purchase wasn't going through and that he did not know why. He offered to call Macy's credit customer line and I accepted. He spoke to a representative and inquired about my situation. They talked for about 20 minutes while I stood in line. That representative could not give him a reason why I was being denied for using my new Macy's card, so she transferred him to a different representative. At that point, the new person speaking to the sales man asked him to let him speak to me.

When I got on the phone, she said that in order for me to make a purchase, I had to make a payment right then and there of $120 dollars to my account. So I asked her, "Am I over the limit? Is that why I am being denied? I would like a specific reason." She answered, "I am not able to divulge that information. You sound young and have no credit history." I said, "On my first purchase yesterday, if I had bought $300 worth of products, would I have been denied?" She said, "Yes you would have been denied for a big amount." So I asked, "What is my credit limit or what is the problem?" She said that there was no limit, so I asked, "Then how come I can't make the purchase on a card you approved me for yesterday?" She could never come up with a concrete reason why and then she apologized and asked to speak to the sales person standing in front of me.

I feel lied to by Macy's and feel discriminated over my age, inexperience, and maybe even over my ethnicity. I am a serious buyer who has made purchases at Macy's countless of times. I always paid out from my own pocket, and when I decided to give the credit offer a try and had been accepted for a credit line by the company itself, I am treated as a distrusted and suspicious person.

I want to cancel my account immediately after paying the one and only purchase I ever made with it. I will let my friends who recommended this card know about the horrible service and you can be sure you will miss out on loyal, long standing customers. My wife has been a Macy's card holder for over 6 years and she too is livid over this situation and plans to cancel too. I regret ever getting involved with the company because I had such high regards for Macys. This changes all of that. I hope this will help change some of your policies so that no other customer has to go through the embarrassment and waste of time that today's events were for me.

August 28,2011, I called Macy's customer service around noon. I informed the representative about my issue and asked her why my order was unable to process. She informed me that I have exceeded my credit limit. I informed her that my credit limit was $186, my balance on my account was $116. The items I was trying to purchase came up to $31. She informed me that in March of this year, Macy's doesn't have a fixed credit limit anymore and that Macy's is trying to be flexible with the customer's needs. I asked her why she is telling me that I have exceeded my credit limit if Macy's doesn't have a fixed credit limit. I then asked what are they using to determine my credit limit? She said it's my credit score and late payment history. I then told her that it is illegal to view my credit score without my consent. All of a sudden Macy's line got disconnected.

I called back to speak to a second representative. I told her my issue and asked the same questions I asked the first representative. She informed me that they do not check the credit score, they just check the credit range. I told her that Macy's is still checking my credit score even if they are just checking my credit range and I did not authorize that.

Furthermore, I asked why I was not informed of this new procedure that Macy's developed in March. She informed me that this is a new practice Macy's is trying out. I then asked why are they not telling their customers about it and I told them that's withholding information. I further explained that the only way a customer will know that they exceed their credit limit is if they go to Macy's and try to purchase something and the cashier tell you it's declined. That is the most embarrassing thing a person can encounter and Macy's is forcing their customers to experience this. I asked to be transferred to a supervisor, thinking I would get a closure on this matter.

I was transferred to a supervisor who didn't give me any information. All he did was agree with what I was saying. He had no explanation to the questions I was asking. I asked for the number and address to Macy's corporate office and ended the call.

After two weeks, I received a mail from Macy's containing a EZ Exchange gift card with the amount of the returned item. I did not understand why they would send me a gift card when I did not ask for a gift card. The money should have been credited back to my credit card account as they charge my interest on it so I called the customer care and asked them to transfer the amount from the EZ Exchange card to my credit card account. The service representative took all the necessary details and confirmed that the processing should be completed in 5-7 business days.

After one month, I started getting calls from the Macy's credit card department saying that I have not paid my due and that they have charged me interest on the account. I explained everything from the beginning on how the shipment was returned and they sent me a gift card instead of crediting back to my card. He transferred me to another service representative and I explained the complete story again and they said that I have to go the store for the transfer. I went to the nearest Macy's store and spoke with the manager who informed me that there is no way she can transfer the money to my credit card account and this has to be done over the phone with a customer service department.

The manager reached the customer service department over the phone and I again gave all the information needed for the transfer. At the end of the call, I was again told that it will take 5-7 business days for the processing. The calls from the credit card department did not stop for the next 20 days.

I tried to reach the service department again and asked them with the status on the transaction and I was transferred four times and I explained to all of them the exact situation. After being on phone for two hours trying to explain, I was again told the same thing that it will take 5-7 business days to complete the transaction.

I keep getting calls from credit card department for the payment and I am not sure what else I should do. The issue remains unresolved even today. Can someone please help.

Having contacted Macy's, I was asked the usual questions for security reasons and to ascertain who I was. However, the questions were bizarre in that they pertained to addresses I had never heard of (they asked whether the addresses had any meaning to me). I answered honestly in the negative, never having any knowledge of them.

Having completed the inquiry, I was told that I "had failed the test since I didn't know the right answers." I took offense and stated that they might have me mixed up with someone with the same name on my block (but a different age and social security number, no doubt).

Ultimately, my wife was left off the account as a buyer and she simply went off to a different store to purchase house rugs. A very disheartening experience!

That location is one of the good tourist spots in the city. Whatever Macy's is doing is very bad for their business. They should definitely look into all these.

I called Macy's, on the 4th of July weekend, to let them know they needed to find the correct address for Ms. **, so this cycle would not continue.

The first girl confirmed that other than the address, no other information was shared between myself and Ruby **. The account had been open for years and was in good standing under Ruby's info. The girl also saw that I had an account some time ago and noted it was closed. She confirmed I owed nothing and that the closed account had my correct info.

I had already notified the credit agencies putting a fraud alert on my information and had a copy of my credit report. My old Macy's account was there, which was closed in 2008 because I wasn't using it, and that was still closed. There were no fraudulent activities noted on my report.

Macy's sent me a letter a week later noting they were having trouble contacting me about (my?) account. When I called back, I found out they had re-assigned all of my info onto Ruby **’s account. Clearly there had been some clerical error made by the first girl I spoke to at the fraud investigation.

The second girl, Martie, explained to me that it now looked like the account was under my name, address, SS number – everything – but the receipt was clearly signed by Ruby **. She suggested some of the information looked as if it had been recently changed.

I am very concerned that in one phone call Macy's was able to assign someone else's credit card account to all of my personal info and there seems to be no computer safeguards to prevent this from happening in the first place.

When I called this week, I talked to Stephanie, the third girl. After getting a bill now in my name, with Ruby ** account number, I was told I have to wait 30-60 days for them to "investigate the matter" and they will let me know of their findings. But not to worry, I didn't owe them anything while the matter was under investigation. I hope there is a computer audit trail noting the changes made in the system, by whom, and when – but I don't know that for sure.

This is still not resolved - I am now in possession of a bill for nearly $800.00 from what was originally in someone else's name and for purchases that were put on their card (with their signature on the receipts for the purchases), and this bill now has been inaccurately re-assigned to me.

I have been using a product that I came up with at home. My own remedy; all organic and has been working amazingly! I just feel cheated I have spent so much money on your products and it took that one product to kind of turn me off.

I could never get my money back from Macy's; so, that was a bummer.

Also, I cannot find Clinique anywhere. It would be nice to get something from the company for once; for all the money I have spent.

Thank you!

I received a written response from Macy's on July 20, 2011 stating they were unable to comply with my request. I called 800-477-2167, as stated in their letter. I was told by the phone representative that it was Macy's practice not to report the credit limit to the credit bureaus. I then asked to speak with a manager for further explanation. She stated the same.

I tried to speak to your phone representatives and was hung up on twice. Plus, they don't seem to understand what an overdraft charge is and were not only rude, but incompetent on understanding the facts. They claimed the money would be back in my account in 72 hours. Now passed the time period, I am stuck owing my bank extra money and still charged double. This is ridiculous and uncalled for. I authorized one charge, not two, and your company has no right to double charge just to ensure that I have money.

I was very upset so I asked her for customer service desk. She said, "There's no customer service desk." So I went up to human resource department and asked for department manager. The manager apologized to us but I was still upset. First of all, they need to apologize if something like that happens in their store. Their employee's inappropriate attitude made us feel like we were undervalued customer at Macy's. It seems to me that she didn't really care if my child was hurt or not. Second, they have right to provide the safe environment for us to shop in your store. The shelf shouldn't have fallen because we lift the bag.

Lastly, their department manager told us one of them will contact us next day about the incident but no one contacted us. Is this what they call customer service? Is this how they treat their customer? My experience in Macy's on Saturday was unpleasant and disappointing. Can someone explain this is fair treat to their customer?

When I thought the really bad experience was over, it wasn't. On June 9, 2011, I received a phone call from an employee to pick up the rings. My fiancé went to Macy's to pick up the rings on June 12, 2011. Christina, the employee, stated to him that only one ring was available for pick up, which was my ring. Wow, amazing and unbelievable! We should have never experienced that at Macy's!

When I returned home, I noticed that a sportswear item for $16.50 was erroneously added to my bill. I did not purchase such an item and I felt violated that my discussions with customer support have yielded no effective satisfactory results. I would hate to believe that this item was added to my bill voluntarily by Macy's employee Sylvia. I feel that I now need to cautiously watch all activities when at the check out in Macy's facilities.

The amount in question is not as important as to my sour feeling at being cheated by Macy's employee. The total bill was $528.68 including the $16.50. In the past, I have been very happy with Macy's store. It seems a shame to allow this relationship to sour over such a small item.

When my package arrived, not only did I receive an entirely different piece of luggage which I never ordered, but I was also charged $71.99 for it. I proceeded to call your customer support number (which is practically impossible to find on your website, by the way) and spent over an hour on the phone with a totally incompetent and rude person who, by the end of the conversation, assured me that a manager would call me back before 10 o'clock. Shortly after 10, when I had received no phone call, I went back to your site to find the number only to learn, upon calling, that your customer service phone hours end at 9:00 PM so that person was simply getting rid of me!

I called back the next day and repeated my whole frustrating story and finally got someone who seemed quite nice and helpful. She sent me a prepaid UPS label to ship back the wrong luggage that we had received. She told me that she would credit back $43+ (the difference between the $71.99 plus tax which I had paid for the item and the $29.99 I should have paid). She also told me that she would send me a gift card for $15 for all of my troubles with the incident. Furthermore, she assured me that she was shipping out the correct luggage that day and I should receive the Bill Blass set shortly, along with the credit of $43+ and a $15 gift card.

To date, I have received the $43+ refund on a gift card which was mailed to me, but I never received the $15 card for my troubles. What's worse is I have never received the correct luggage set, nor have I received a credit for the $29.99 plus tax that I ended up paying for it--after the credit I received for my overpayment. I have, by the way, returned the incorrect luggage I received.

I called today to try to inquire as to why I have yet to receive the luggage. I was told that you no longer have it and I have already been credited. I have not ever been credited the full amount due to me. I am now locked out of my account online so I cannot verify that with certainty, in case someone has credited me recently which I am unaware of. I am absolutely irate and aggravated in all of the time that I have spent on this issue. I am now out of money I am waiting to be credited. I do not even have the luggage I have been waiting for--no one even bothered to let me know that it is no longer available.

If this issue cannot be resolved to my satisfaction, I will cancel my Macy's card and make it my business to share my frustrating story with every person I know. Additionally, I will post my story on any site I can find, which allows me to do so, and I will rate your store and customer service accordingly. Please let me know how you plan to address this issue and whether you require any additional information. If you would like to speak with me further, please contact me at **.

After this, I received a series of emails back and forth from various customer service reps with contradictory information. I told them that their website currently offers the exact luggage I purchased. It is available in stock and it would be shipped within two days if I reordered it from their website. I did not want to do so because I didn't want to pay the current price; instead, I felt that I should pay the price I originally paid, which amounted to $29.99.

I then called their customer service number today, as the email instructed me to do, and was first told that they would honor my request. After being on the phone back and forth with the person, on hold, etc. for almost one full hour, they ultimately told me that they would not honor my request because I had accepted the credit for the item. If I want them to reship the item today, I have to pay today's price. That is ridiculous because I wanted the luggage and never asked for it to be returned. The $15 gift card they keep referencing having sent me (which I have yet to receive) was sent, according to them, as a compensation for my inconvenience, not in exchange for me not ordering the luggage.

Is there anyone who could help me get this resolved? Thanks in advance for any assistance you might offer.

The Estee Lauder sales clerk was polite but said that she would need to contact the manager of the store for approval. The Macy's store manager proceeded to tell me that she could not exchange the bottle for a working bottle because I did not have the original box that it came in with a Macy's sticker on it. I am not in the habit of opening anything be it cologne, make-up, toothpaste or whatever and saving the box. When I asked the Macy's manager, if I was incorrect in believing that Estee Lauder stood by their products, she told me that because Estee Lauder is sold in different places. She simply could not be of any help to me. Am I incorrect in assuming that Estee Lauder actually does stand by their products or am I totally wrong? I would appreciate any explanation you could give me on this matter. Thank you for letting me express my concern.

My children all sat on his lap and the photographer took a few pictures. The children then began to tell Santa what they wanted. I started to capture these memories with my camera, and was told that I could only take 2 pictures with my personal camera. My 8 months old face looking at Santa for the first time missing. The kids faces filled with excitement gone. These memories are priceless. I could hardly believe that someone purchasing photos from them could not take additional ones on their own.

I spoke to the store manager and the final remark was, "This is a store that needs to make a profit too." Today cost me: $50.00 for cookies and pop, $70.00 for ornaments that the kids pick out each year from the 1st floor, $21.99 for Santa's picture and $24.00 for the new Moose theater. Macy's left our family looking for a new Santa (mall of America) and a new tradition. I think they really did forget the real meaning of Christmas! They can next time keep the free parking voucher and let me capture the memories that are priceless of my children!

I told her she needed to show me in writing where Levis are excluded. She said, they always are not exactly proof and certainly not a professional answer. Jennifer made multiple calls, walked over to the Levis display, then told me (she did not show me) that the Levis I was buying were a super sale item and not allowed on the coupon. I chose not to force Jennifer to show me the sign because I was pressed for time and totally fed up with waiting for a $15 discount.

Bottom line: more than 30 minutes passed before Jennifer was able to tell me that the Levis were excluded from the coupon by reason of "super sale". Why did she not already know this? Why was she unable to get this information in mere seconds? Why was I forced to stand at the counter for 30 minutes waiting for her to make an appearance if she was able to obtain this information in seconds by phone? I did not see any super sale sign or I would never have wasted my time pursuing the matter. Even if I had seen the super sale sign, Jennifer's job should be to identify the problem and reach a resolution quickly and with as little noise as possible. Instead, Jennifer made it clear she was unable to resolve a simple problem involving reading a posted sign without calling her superior multiple times. Jennifer's explanation? She was the only available "manager" at the time. First of all, that is not my problem. Secondly, this is the holiday season, when shopping is at its peak. Only one person in the entire store to handle simple problems is extremely unprofessional.

I selected the items I purchased because they fit my needs, whether my coupon was accepted or not - the $15 off was merely a perk. However, Jennifer's extremely slow response, pissy attitude, and flippant manner when finally presented with a method to resolving the problem (to her satisfaction) was beyond the pale. I was fully ready to leave the merchandise on the counter.

I do hope that Marcellus is compensated for being the sole reason I followed through with the sale at all. Due to my unfortunate experience with your employee, Jennifer, it is my intention to spread the word that Macy's in Lakewood Mall has extremely poor customer service. Pity. I liked Marcellus and it would be unfortunate if his job suffered due to Jennifer's inability to do her job.

As we walked out, it actually fell off! We turned around and went straight back. She watched as it fell off and said it was still the right size. We said we wanted it a smaller size and to re-size me. She refused to re-size me and then said that because of the style it could not be sized smaller than a 5 1/2. This was never disclosed when my fiancé bought the ring. She flat out told us there was nothing Macy's would do, and gave me a zip lock bag to put it in. Obviously, we weren't going to have that so we called Customer Service and complained until we got a refund. Now, I have to wait to get a ring because I certainly am not going to give Macy's any more money. Be warned when buying any jewelry there!

Francisco directed me to Store Manager Barbara ****, who stated that neither the location nor the signs are under her control, but instead claimed that there are a variety of "factors" including store size and department profitability that determines the location of each department. I pointed out that all of these excuses for placing this department as far away from the other women's clothing as possible, simply does not change the outcome of the decision which is to discriminate against fat women. I am outraged that this store is so blatant in its treatment of a "forgotten" segment of society. Barbara **** gave me Pam ***** name and number (the District VP). I called Pam ****, left my name and number with her assistant but she has thus far failed to return my call. I am not the only woman who is upset at this deliberate insult, and intend to make my voice heard. I will vote with my feet, and encourage other women who spend money in every department, to spend it elsewhere.

She followed me onto the train and even switched cars to continue harassing me, and asked a black male to help her after falsely telling him I had called her a racial slur. Her verbal threats and prolonged physical confrontation are enough to bring a charge of simple assault, a felony, and I intend to file a criminal complaint. I recorded some of her threats with my iPhone, and I have contacted Metro to get copies of the security video showing the assault.

I can file a complaint with only a partial name and allow the police to handle it, but I would like to spare Macy's the embarrassment of having uniform police show up at the store. But I am very serious about this, and I will file a complaint one way or the other. I have also contacted the national office and filed a complaint. I have a positive image of Macy's, but obviously this Beverly's psychotic behavior is very dangerous, especially if she gets angry again and decides to hit another customer. There are many good workers available and there is no reason to tolerate this behavior.

The first, after we registered at Macy's for our wedding in 2004, we did not receive certain gifts such as flatware and a vase, at least and had to go to Macy's to inquire where we were turned away! My parents had to go handle the situation where they were quickly given the items that were missing. The second, when my husband went to Macy's and requested assistance to find a certain item he wanted to buy me for Christmas. He said he was looking for a makeup bag and he was instantly let to the clearance section where he was told he might find something he can afford and left to dig through the bin. He immediately went over to Nordstrom where he was sold the items he desired. Finally, I bought a Henckel knife set at again, Macy's Broadway Plaza/Walnut Creek.

After less than two weeks, of use and hand washing/drying, we noticed rust stains. We took them back to Macy's mainly to inquire about the knives which are stamped Five Star Friodur Ice Hardened No Stain. The woman responded by correcting us that they are not ‘no stain’ rather stainless and somehow this should make a difference. She was extremely assertive and basically turned us away with no solution. Defeated, we discussed calling the manufacturer directly. Unfortunately, with three kids under 4 and two careers, life got in the way and I did not follow through. At the same time, thinking in the back of my head that Macy's should have taken the knives back or resolved the situation somehow. My call this morning regarding the most recent overcharging situation on 11/8/10 reminded me of my experiences at Macy's. I'd like your thoughts on this before I complain elsewhere.

They treated me like I was trying to get out of paying the bill.

They obviously don't care that I've paid my bill on time for the last 3 years and this one just slipped through the cracks! I will never step foot into a Macy's Department Store and I want to share my experience with everyone. I thought by law a vendor has to give you proper notification that your account has been sent to collections. Macy’s did not send me any notification. I even asked if they had my current address and they did! Bottom line, I thought it was completely inappropriate on how Macy's Corporation treated me over $150.00 when I have spent way more than that in the past years I've been with them, and I have always paid my bills on time.

We received the bed on date and time as requested on 09/17/2010. We slept on the bed for a week and felt some soughing only on the right side of the bed. Our first call to Macy's customer service suggested that we sleep on it for another 60 days to let the mattress "do its thing and settle". After 2 weeks, sleeping on the right side of the bed was impossible for me or my wife. On our second call to customer service, a bed technician visit was scheduled for the following week (that means we need to sleep on that bed for the minimum of 5 more nights till the technician visits). The technician’s quick check (too quick in my opinion, but what do I know) determined a defect mattress with a 3-1/4 inch dent on the right side of the mattress. The technician then called Macy's and gave his report and handed me the phone after a short explanation that a defect can happen.

I was scheduled to receive a new replacement with the same mattress in the following week! (Another 4 nights with a broken bed). We received the new mattress and experienced the exact same thing, but this time only after 2 nights. A dent on the right side for about 1.5 inch in 2 nights sleep! I called (no. 4) Macy's customer service. A supervisor, who presented himself only with the title of customer service supervisor without a name, explained to me that pillow top mattress was probably a wrong choice for us and recommended to go back to the store and pick up a different mattress. but not before we need to have this approved by another visit with a mattress technician who was scheduled for the following Saturday (our only day off now become a day at home waiting). The technician’s second visit determined the same result without checking anything else but the mattress that the problem is in the mattress and there is a 1.5 inch dent on the right side of the mattress.

Then a call (no. 5) and the recommendation to go back to the store to pick up a new mattress was again presented. In a second visit to the store, we decided to go with the same mattress, but without the pillow top! Since now we are changing the mattress and not getting a replacement, the salesman explained that I will need to purchase the new mattress and receive a credit for the old one in up to 3 statement periods! So I was left with no choice and left another $700 with Macy's and a promise of new mattress the following Monday (another 4 nights of horror on that bed). Monday is here, the new mattress arrives and set on the bed. I lay on it and it seems fine.

After I fell asleep, since it was delivered at 9 am and it’s that early for me on a Monday morning, I woke up after 30 minutes feeling a dent on my back. I fell a sleep on the right side of the bed! I decided to investigate myself and try to figure out what going on with this bed! When my wife came home from work, I asked her to play along and roll from side to side on the bed while I’m on the floor looking at the bottom of the spring box's (purchased and installed with railing by Macy's on original date). I could see clearly that every single time she rolled to the right side of the bed, a dent of 3-4 inches arc.

With this news, I called Macy's again and explained my findings and was told that I need to wait for another visit from a technician to confirm my findings and then schedule a replacement for the spring boxes if required. So now I have me and my wife both have backaches and cannot sleep another night on this bed! I called Macy's explained the entire situation and the reply was there is nothing we can do. You will have to wait till this issue resolved on Macy's time line and terms! This is an outrage! Never again my foot will step in Macy's store!

I informed her that I had made payments for October and November. She stated they had not received any monies regarding the account ending in (7012). Upon receiving my December 15, 2010 statement transaction posted: October 16th payment $70.00; Payment due for October $67.00; November 15th payment $80.00; Payment due for November $77.00; November 15th late fee $35.00. This is a second late fee charged to my account for non-payment for November.

Upon speaking to each representative, I asked as to why my payments were not posted on my November statement. Their answer was it was a October payment and it was late, and the full amount due was $161.00 and your payments were only $150.00. Three late fees were charged to this account. This account could have been credited for $150.00 in November. On November 29, 2010, I received a collection letter from Macy's Department Store, letter dated (November 18, 2010) which stated that their records indicated that there is a past due amount of $112.00, and to contact their office immediately.

One representative stated that since the amount due was $161.00, they could not credit my account for $150.00 for November 15th billing cycle because they’re asking for the full amount, and my account was late. December 15th statement payment credit ($150.00) plus late fee. Thanks in advance for your time in reviewing this matter.

We usually only make the trip about once a year, so we own a coffee maker with a strap around it's door. It is not very attractive. Also, about a month ago, we found that the coffee pot leaks. It now has coffee underneath and around it. I should have gotten the $19.95 one. I just wanted to let you know, I will never buy another Cuisinart appliance. For the other customers who cross-border shop, and end up with a similar problem, there should be some sort of help in Canada, instead of "too bad, so sad!" Cuisinart should care about all customers.

I've seen the emails and it could easily be overlooked, the requirement to call the store, meaning it would be just as easy for the order to be cancelled because our guests didn't realize they had to call and reconfirm the order. I contacted Macy's, spoke with multiple customer service agents and learned that I cannot accept the late shipment on behalf of our guests, since after all it is a gift to us off our registry, and that each guest will need to reconfirm their order.

I am so frustrated that I decided to register with a brand name that (1) cannot accurately keep track of their inventory and predict accurate ship dates and (2) is requiring my guests to call multiple times to keep reconfirming that they want the gift to be shipped. I highly recommend researching other registries.

The items I purchased were at a 40% discount plus I used the special promotional coupon for an additional 25% off. I mentioned to Mary, the sales associate, that in my mail today at home, I received a flyer that next week Macy's was running a one day sale. She stated that if I bring my receipt back that I could have the difference back.

I went back the next week for the one day sale and all the items I purchased were now discounted 50% a 10% difference. I was told by Christine, the sales associate, that I could not receive the difference since I used a coupon. After a discussion back and forth, I asked for the manager (different Christine). She gave me a speech about coupons and that I already received the items on sale. I indicated that the reverse side of the sales receipt states: If an item you purchased is offered at a lower prices within ten days of your original purchase, you may receive a price adjustment. Simply present your original receipt while the item is offered at the lower price.

When I arrived home, Macy's offers a tell us what you think on their website which I used when the General Manager (Dana) contacted me with the speech about coupons.

This is an unfair business practice and do not hold to what's written on the receipt. Economically, there was at least at $50-$75 difference that was due me.

Didn't seem fair to bring all us in there. I made my appointment the day before then to say, "We already hired." Why bring us in there? Then I get an email saying thank you for your interest in Macy's but my availability does not correspond with the days and hours needed for this position. I put down I can work any day and any hours. I think someone should keep an eye on how they are interacting with people. Thank you for your time.

They closed my account due to "non-payment", yet after they closed it, I received a refund check of nearly $200.00! Needless to say, "Good riddance." I just purchased another new bed from a different vendor who seems to manage to do business without running their customers into the ground.

Also she printed a list of stores with the size I needed and said that I could order them but didn't offer to order them. I called the Town East Macy's and they did have them but not on sale now so with shipping, it would be over $63 and I paid only $31.49 + tax in Tyler. No way am I paying twice as much to have them shipped. I just checked with the Tyler store and another clerk just told me that it would be quite awhile before this shoe would come in although the clerk who sold me the shoes said it could be any time.

I am not pleased with the way this was handled at all. I buy as often as I can from Macy's when I am in the Tyler or Dallas area and I don't appreciate not being able to get what I need at the price that I originally paid. Most stores are very helpful in getting the product from another store for you if they do not have it in their store. I have had stores do this for me several times and some do not even charge shipping.

I just wanted you to know the circumstance and I am not pleased at all with the Macy's stores. Thank You.

When I received the rack, it had been damaged in four places by delivery people and the hardware (clips) to put glass shelves was missing. I immediately called the Peabody Macys Furniture and talked to Furniture manager Kamal, told him there was damage to the unit and the clips were missing. I took digital pics to show him next day. he was conveniently off and today on Oct 13, 2010, I showed him the pictures the damage and asked him either to take it back or take off delivery charges and compensate on the price of unit.

He went berserk and was foaming and frothing at the mouth and screaming at me. He got the clips and threw the package towards me like one throws a stone to a dog. He told me he will give only Macys money 50 dollars take it or leave it. I called the customer service, they could not do anything I was told I had taken the floor unit so it was as is.

I have pics before it was damages and after delivery. Never ever use Macys card or they will try to ruin your credit by reporting you as delinquent always use a mc visa or ax. Keep away from Macys pea body furniture for your own well being. Next time they might physically harm you.

I started receiving strange phone calls on my husband's cell phone, dozens in a row. I have never given out this number. I always give out our landline, so I am not sure how they obtained it. When we would answer, no one would be there. When we finally called the number back, we were told they were the collection agency (in India) for Macy's and I owed them $35!

Well I immediately paid, but continued to receive these harassing phone calls for days because the Internet payments take a few days to process. I cannot believe their behavior towards a loyal customer that had always paid off the balance every time I used the stupid card. I cancelled the account and will never shop there again. There pitiful attempt to outsource harassment of their customers is unacceptable. I'll go to Kohls or Younkers, they are nice to me!

Today, when I called, they told me there was some problem, we have to issue again, etc. I am concerned since it's a huge amount and Macy's is not responding me back properly. Also, it's my money, which I have already paid using my debit card. Unfortunately, if I don't hear any response for another week, I will have to go to court.

Talking to their billing reps in India is not only frustrating but impossible to resolve anything. They did give me some $1 and $4 credits, but I don't owe them anything. There is still a $14 balance on my bill which is part of the $29 late fee and all the monthly accumulating late fees and finance charges from the initial bill which I never received. I feel, I do not owe them anything since I promptly paid them for the jewelry in full as soon as I received the first and only bill.

In September, they wrote me saying there would be a credit, but none has shown up and when I called the Indian center they said, no, they would not give me any more credits because they already had when I first called. Now, they even reign on what they said in their letter. Is this any way to run a business. Over $40 or so they have lost my business which was worth more than $40 and all the hassle. I would like the remaining $14 dismissed. I do not owe it.

Macy's telephone customer service in India was completely unhelpful in resolving this and disavowed any responsibility. The credit protection customer service indicated they "have no connection with Macy's" and initially refused to refund the fee. A supervisor eventually committed to the refund. I was told this charge only shows up on your bill when late payment occurs, so call Macy's directly if you want to ensure you are not enrolled in this program.

On August 9, 2010 I logged into my Visa checking account to find out two charges went through. I called my banking institution and was informed that both charges for the same amount were put through by Macy's. Since Macy's billed me twice, I was advised by the bank to work it out with the store. I called the store and was told by the Macy's Rep to bring a copy of my statement showing the duplicate billing plus the receipt which I did. When I got to the store, Julie the first associate that scanned my shirts, was working in the Men's dept. She knew exactly what she done wrong when I showed her the receipt and online bank statement.

She quickly called the Manager on duty Ann Marie. Ann Marie spoke to me and collected the documents. I waited for a total of 45 minutes in the Men's check-out while she took the documentation to verify in the upper floor. She returned and said the first associate attempted to void the transaction and the second associate billed me for the $200+ amount however for some reason, the duplicate amount went through and it would take my bank approximately 7 business days to post/credit the amount back since Macy's is showing they voided the first transaction.

I have no idea what type of scam this is, but retailers can not keep $210 of someone's money for 7 days because they hire stupid employees that can't operate their system correctly. The right thing for Macy's to do was to credit me for the duplicate billing however, an Asian lady stepped up (without a Macy's name tag) trying to explain the same. Then I told them it's not right for a retail store such as Macy's to double bill their customers and then keep the money for 7 days. Suddenly a white Caucasian stepped up (also without a name tag) repeating things for a third time. He informed me if I was not happy with Macy's, then I could go ahead and file a fraud charge with my bank. I told him I did not think fraud was necessary since this was a duplicate billing in error.

I just wanted a credit for the duplicate billing so I could be on my way. The Asian lady is calling on her walkie talkie and now the Caucasian guy was also calling on his walkie talkie. Ann Marie was telling me they can not reverse the duplicate billing. So I told all three of them, I will file a fraud claim with my bank since Macy's was only authorized to bill me twice for the same shirts. The Caucasian guy was taunting me and saying it was not fraud. He was saying things like “we are done”, “we are not having this conversation”. I took my black card which my husband and I have been a black cardholder since 2005 spending an average of $2500-10000 per year with Macy's downtown out and I folded it in half.

Macy's has lost this customer for life since they are cheating their customers which is completely unethical. I backed up from the Men's register and went up to the first floor to leave the store. The Caucasian guy followed me on the escalator and outside to the parking lot as if I stole anything when in fact Macy's is the thief in this situation, they just stole $210 had I not logged on to check my account!

Shoppers beware of Macy's duplicate billing practice when you use your bank/credit cards. I know the economy is tough on most Americans but to have a national retailer steal is unacceptable. They should be ashamed and I will post up with my company of 1000 plus employees, plus I am getting ready to email this to friends and family so we should stay away from Macy's. Only go there if people are up to losing time, getting bad service, being mistreated and having your hard earned money stolen. So check your bank/credit card statements careful for those duplicate/miscellaneous billings from Macy's.

When I got home, I went on line the day it was due to pay the bill. I figured I might have to pay a rush fee or something like that. The system would not allow me to make the same day payment with or without a rush fee. I went ahead and scheduled the payment (as a back-up), and attempted to make the payment by telephone. The system did not work and stated, I needed to call back during business hours.

I called back the following day and spoke to a customer service rep. in an effort not to be charged a late fee. I explained to her what happened, and she informed had I used "quick pay" vs. "check free" the payment would have gone through. She then explained to me that I could call back once the late fee has been added to my account and request it be removed.

I called back a few days later and was advised that they could remove only $15.00 of the late fee. I had made a hundred dollar payment, which left me with an approximate balance of $25.00. At that time, I was told that my previous limit of $2,000 had been reduced to $100.

Tim had a balance of $27 due on July 22nd. These calls began on July 23rd. They begin at 8:00 am in the morning and have continued every day since, including Saturday and Sunday, and it happens at least 3 times a day. Considering that the bill was only for $27 and less than a week past the due date, I think this is borderline harassment of a customer. If you tell them to stop calling, they begin doing it multiple times a day. I have contacted the FTC with the info about the phone number. I have written a letter to Macy's stating that if there is something further wrong with my son's account, they should send a notice or letter out first rather than be calling our house at 8:00 am on Saturday and Sunday. I think this is unheard of for a bill of $27 that was just due last Thursday.

Your system walked me through the process. I naturally assumed that when I brought up my account online, that what I owed would be clearly displayed in my account information. So earlier this month when I went online to pay my account, I brought up the account information, saw there was a zero balance and thought OK, I'm fine. The balance I owe will show up on next month's account information. Only to realize two weeks later when I started getting phone calls from MCCS that I had missed a payment.

When I talked to the first person on the phone, she did not indicate to me that I may have made an error and confused the accounts. She suggested that I pay online using the quick payment method. When I brought it up, it said my account balance was zero. Boy was I confused! How could it say that my balance was zero when she just told me that I owed $242? I then clicked on a different method of payment, the online method, and there was my balance of $242. Wait a minute, how can this be? One place says I owe zero and the other says I owe $242.

So for two hours I went back and checked my bank account, the past statements from Macys and finally realized that the account number in one place did not match the account number on the other. It was two separate accounts. Ridiculous! Exasperating! A huge time waster, not to mention feeling like I had just been taken advantage of!

When I signed up for this account, I did not sign up for two different accounts. I only wanted a Macys account. I'm not interested in a Visa account. I already have one, thank you very much. But OK, so if I only use it at Macys, no problem. But to set them up as two different accounts with two different numbers and have them not obviously show the account balances altogether in one place is deceptive, if not downright fraudulent! What a great way to collect late fees and not have the customer be any more the wiser. I feel like I have been duped and the good reputation of your company has been sullied in my eyes. I love shopping at Macys. Your customer service is wonderful. The sales personnel are friendly and helpful. I like the quality of your merchandise but I am just as happy to cut up this card and go to the other side of the mall and shop at Dillards with my regular Visa card and forget Macys and the headache you have caused me this afternoon.

The only redeeming factor in all of this was the very helpful, kind and understanding person I talked to in the credit department the second time. I called to verify that I was indeed understanding all of this correctly and to figure out what I needed to do to pay with the quick pay method because that was not obvious either. I could only see my zero balance for my Visa account. Silly me, how would I know that I had to use the pull down menu to see the other account? I didn't even know there was another account.

When Delores came on the phone she gave me her name. She was very calm, helpful and understanding. She explained to me that yes, I was right. There are two separate account numbers. She showed me how to use the pull down menu to find my Macys account number in the quick pay method. She refunded my late fee. Delores is your saving grace! I hope you treat her well and give her a raise because believe me, I was ready to take a hike. By the way, she was older and much more patient than the first representative I got who had no interest in trying to help me figure out the confusion I was experiencing. I don't remember he name and she may not have even given it to me.

I would appreciate it if you would change your practices and put the entire amount that is due on the accounts in one place for the customer to easily see. Separating the two accounts and hiding them with a pull down menu is confusing at best and just downright dishonest at worst. I'm fairly savvy with computers. What would people who are less savvy do? Why would you want to make this so difficult for your customers to see their balance? I needed an in-service from your credit department to figure it out and that was after I had spent two hours of my own time researching how in heaven's name your online information could show two different amounts on my account.

Delores told me that the clerks were supposed to explain this when the customer signs up for the account at the register. Seriously? The clerks are busy. They don't have time to stand there and explain to customers that they are getting two completely different accounts. And customers aren't ready to listen. They're concentrating on buying merchandise and adding up how much it costs. Get a clue!

This whole experience has made me think twice about using my Macys account. In the future, I may decide to only use my regular Visa account and be done with it. It's clear to me that it would be much easier to deal with and in the end save me a great deal of valuable time instead of trying to figure out how your very confusing system works. One account number, one place that lists the balance is way more helpful for the customer! And now that I remember, when I got the account in the first place, you tacked an extra $15 charge on my account for an account protection plan that I didn't want. I had to call and ask for that to be taken off.

Geez! Just be honest and keep it simple if you want to keep your customers coming back and using their Macys account. And if you want to keep this customer coming back and using her card, then making the website easier to use and being honest and clear with the way you display the information and charges will go a long way toward making sure I stay a Macys customer!

When I told your employees that I found the song offensive and inappropriate, I was told that they weren't responsible for the music. I spoke with the manager on duty (she gave me her name when we spoke) and she apologized. Her apologies alone did nothing and something needs to be done to rectify the situation. In retrospect, I should not have spent a dime, but I did. I'll think twice before spending my hard earned "N----" money the next time I shop at any Macy's store.

While I was talking to him, I felt that I was treated as a ** in their eyes. That manager also pulled out the information of my parents who were not involved in this case. I told him that he was not allowed to do it and he talked back to me that he had rights to do whatever he wanted. When I said that if he tried to do it again, I would sue him. Then he said he was sorry. What kind of customer service is it? What he was done violated to our privacy rights. I really don't know why Macy's allows its employees to do such a thing like that and the way they treat their customers was **. I was really upset with them. I will tell all my relatives to not buy anything from Macy's from now on. I hope that the Government will do something in order to stop them violate the rights of citizens, specially in this country, we are protected with lots of different laws.

Turns out if you write a check to Macy's, they contract with a company called Certegy to handle all their check transactions. After many more hours on the phone with these two companies Certegy says our check was returned. Our bank statements reflect no returned check but they do show the check being cashed the first week of February. We received a letter from Certegy dated 03/13/2010, stating they received the funds on 02/12/2010, and they were very sorry for the inconvenience this may have caused.

It is now April 22 and after even more hours on the phone trying to get our money refunded, just day before yesterday I talked with a very uncaring (Liz) with Certegy who said I have been approved for a refund by them. She told me our check was scheduled to be written by them on July 08, 2010!

This should be illegal! I have a receipt from Macy's, with my check number on it and the approval number they got when approving the check for $3586.36. On the receipt in bold letters it states "If the merchandise ordered by you is not delivered by the promised date Macy's must offer you the choice of (1) Canceling your order with a prompt full refund of any payments you have made. (2) Accepting delivery at a specified later date, or (3) Making a new selection of merchandise"

I also have a letter from Michelle **, Information Consultant, Customer Care Dept with Certegy Check Services, stating they have had my money since 02/12/2010. As well as my bank statements showing they cashed the check. At a time when consumer spending is down you would think that Macy's would be more concerned about the treatment of their customers. How does it take 6 months to get a refund?

No manager or maintenance crew from Macy’s was there to attend to my need. I believe it was a Macy's sales associate who called the fire dept. The elevator did not have an out of order sign and the sales associate had commented that the elevator was giving problems yesterday.

I will receive the wrong size and have to return them. Valuable wasted time, aggravation and annoyance for an action that should be user friendly since online shopping is suppose to save time and be convenient, especially with a store so well know as Macy’s and with their profit should provide user friendly sites.

He called Macy's Comparable Bedding, relayed his findings, and connected me with a CSR. Over the phone, the CSR confirmed that the warranty is in effect and the bed will be replaced. We agreed on a delivery date of 2010.03.23, when Macy's would come and drop off the new replacement bed and pick up the old defective one. Late yesterday (2010.03.22), an automated system called to confirm a delivery window of 5-7pm. At 6:50, the delivery person called to confirm the "pick-up" address, and told me he had no bed to drop off; it was only a pick up. When I called Macy's customer service to ask about what happened, the CSR told me that they have no record of a replacement bed being ordered.

After speaking with several CSRs, including a supervisor, I found that there's nothing they can do for me tonight because the department that handles the exchanges (Comparable Bedding Department) is closed and will reopen tomorrow morning. This is an unacceptable level of customer service for a company the size and reputation as Macy's.

I've spent a total of over four hours over the past 16 days to make arrangements for this replacement and in my attempts to resolve it.

I've taken a vacation day today to wait for delivery. I'm submitting this complaint not in the hope of receiving any compensation, but just for documentation and as a heads up to make sure when dealing with Macy's Comparable Bedding Department to ask for SKUs, Sales Check Number, Exchange Number, and names of CSRs for your protection in case there are issues. I have many details of each of my phone calls, but I do not have the names of the first few individuals I spoke to so that this "error" cannot be properly traced back to an accountable party.

Another time I purchased a top at the Topanga store which was re-ticketed. When I looked at it in the natural sunlight, it was dirty and obviously returned after being worn. Once again Sheista refused the return this time claiming that I had to take the top back to the store where it was purchased.

Most recently, on March 3, I was denied an adjustment to my Macy's card for an additional 15% on sales merchandise purchased with the 10 day grace period. Like Lisa, in Milpitas, I called customer service and was told I was well within my rights to get the adjustment. I went to Topanga on March 4, and they made the adjustment with no questions asked.

Sadly, there is more. Since my complaints, going back awhile, I am sometimes watched and followed by associates in this store. On one occasion, (going back a year or more) there was a female associate (possibly security) actually peeking into my dressing room. This store is truly creepy and unfriendly. Go to Topanga or Woodland Hills and save yourself the grief.

Think the stores should refrain from use of music in a business operation they may not have paid for use thereof and also believe if the store has local retail operations that they should have local - meaning United States - executive or phone operator operations. Most understand India is cheap, cheap, with regards to employees. However, paying a fee on a zero balance card to pay a cheap employee overseas seems useless.

The amount is not so big but the kind of hassle I have to go through on a daily basis is ridiculous. I get a daily automated call from Macy's that I haven't paid the amount and I have to call them regularly to find out what they are up to. But apparently, no progress have been made so far. I don't know that you are the right person to ask for legal help in this case.

If you are not the right one, suggest me the right person to ask. According to their system, consumer is not allowed to use their credit card if they use Macy's card. This is their system which I am definitely not aware about and their employee did let me use my credit card. I have already done with payment dispute but it didn't result in anything.

They said they would issue me a new card and did not address the exchange part. Then I received an email that my return had been received and that I was getting a credit back for the return. I immediately emailed them and told them again my situation and that I wanted to be sure I was getting an exchange for the one pair of jeans, and I wanted to be sure they didn't send the reissued gift card to my Afghanistan address in case I was moved (possibly being moved to another base). Every email response I received from them told me to call the 800 number with more questions, despite the fact that I kept telling them I was in Afghanistan and couldn't call.

The last email I received today and said that the jeans were supposed to be exchanged (as marked correctly on the form); however, they accidentally already issued a credit and that I can call the 800 number to reorder or go online (and pay full price again). This has made me very angry and makes me not want to shop from them ever again. The email responses they keep sending me seem "canned" like they are being sent from a foreign country and are "cut and paste". I will bring my business elsewhere from now on, and tell all of my family, friends, and co-workers to do the same.

I received a letter from Cathy ** stating that she is a representative of the Macy's Executive Office and my letter was forwarded to her for review and response. This letter was merely a response until further research. She then called and told me she decided they will not give me credit for the wrong bag I received and returned and they sent it back to me and that was last word. I then opened a dispute with Macy's Visa (I used for the purchase), I received a letter from Macy's credit telling me that I have to pay the amount and that they already contacted 3 credit corporation and I have to pay this amount.

While going down the escalator to exit the store Maria continued to harass us by shouting. Due to the outrage, my cousin and I began to debate with her about her unprofessional behavior. Maria literally got into my cousins face to argue about why we needed to leave the store. At this point, Maria called for "back-up" on her radio like we were criminals who had stolen items. To avoid further embarrassment, my cousin and I decided to leave the mall.

Like previously stated, the mall doors were open not locked. If someone was at the door and stated the mall was closing, I would not have been so outraged about her reaction. I am an African-American women. I have been a consumer of Macys for over 15. I believe race was an intricate part of her behavior. The next day 1/2/10, my cousin and I went back to the store to speak with the Manager. Yvonne S. offer 25% off of our purchase to compensate us. I feel this too was an insult to us. I do not feel a discount is sufficient enough. LaTonya and I was a victim of racial profiling and we would like action to be taken. I have worked customer service for many years. I never new management would be allowed to treat patrons in such away.

She asked me questions about if I opened it, etc. Then if the person that contacts me is satisfied with my response, I will be responsible for paying to ship it back. Once it gets shipped back, they investigate the item over there and once again make a determination of whether or not you opened/used the item. If they feel like you did, then they will send it back to you, no refund. I know all of this specifically because I was so amazed at how a huge company such as Macy's would essentially commit fraud against customers who get stuck with faulty equipment. At that point, when the rude and incompetent Macy's operator told me that I was basically being interrogated, I told her that I wasn't going to waste my time and that my credit card company (AmEx) would be the one dealing with their shady **. Put it this way, if you want to buy something from those electronic vending machines, just know that you will never be able to return/exchange regardless of how broken it is.

I asked for the store manager and she said he was busy. I'm a teacher and I have never raised my voice like that woman - I was even a customer. Ugh! It was an embarrassing situation and I just kept asking for the manager while she continued to argue with me. I went to another department and when I returned, 2 department managers were waiting to explain why I couldn't exchange the earrings/necklace even though everything was priced the same and from the same display/signage. I finally just said I wanted my gifts back and Elaine continued to ignore me. After I raised my voice and said, "Give them back," the department manager (Rich) handed them to me.

I have bought items from Macy's before, but never again. I'm teaching about the Boston Tea Party in school along with the idea of boycotting. I will certainly inject the Macy's situation as a modern example. This was all over a difference of $12.

I believe this is a sneaky way of punishing customers plus a dishonest way to earn money from the interest of that amount. Every customer has the potential to get hurt. If the amount withheld is $0.20 multiplied by millions, this amounts to considerable piece of change. That should be illegal.

She told us Valerie had the glasses and called her at her home but her husband said she was not there. Launise assured us that Valerie took the glasses when we left the store the second time. We spoke with managers and asst. managers as well as associates. We were told the workers are not supposed to take any items found in the store and they were never turned in to lost and found. Is it at all possible to review surveillance tapes? Because now, Launise's story has changed and all I want is my glasses back. I am a faithful shopper and credit card holder of your store for many years and I would just like to have my glasses returned.

My daughter came to me and said security took Plair, saying she stole the dress. She had the receipt looking like she purchased the dress, but her friend actually didn't pay for the dress, making it seem like my niece stole the dress. The security associate who dealt with the case told me that if I look at the store's policy, it states that my niece had to pay five times the amount of the dress because of the situation and she can go. But my niece didn't have $200 to give so I asked if I can pay it for her, helping her get out of the situation that she didn't know she was getting into. They said yes, even though I didn't have any thing to do with the situation at hand.

I paid the $200. At the end of everything, my niece still went to jail for 2 days. The next day, I ended up going to buy my niece the dress again. When she went to court, the lawyer said that I didn't have to pay the $200 for her to get out because I didn't have anything to do with the situation. This brings me to ask you if I can get my $200 back because I didn't have to give it to them. They talked me into giving it to them anyway. What the security associate was saying really didn't make any sense to me, but I looked at it as every store has a policy that they have to go by. Now I'm out of $200 that I really don't have to give and wish to get it back in a formal manner.

I am in a wedding for which a bride selected her bridesmaid dresses from Macy's. The size she ordered me didn't fit properly, so I looked into the store and online in an attempt to locate the same dress in my size for an exchange. Finding it wasn't in the store or online, I then called Macy's for help locating the dress. I spoke with a number of different associates, primarily manager Lynn (who doesn't typically handle dresses, as she repeatedly told me on the phone as if by way of excuse for her being rude, interrupting me and generally being exasperated about my call).

I was routed to Lynn only after repeatedly working with another associate by phone to attempt to find the item. This associate had a similarly offensive demeanor - she snapped at me when I asked what numbers I was supposed to have to make searching for the item easier, interrupted me (not just cut off sentences; she actually interrupted me when I was 2 words into a question or sentence pretty close to every time I attempted to speak) and was extremely agitated. It was as if it wasn't her job to assist me. I remained calm and polite, hoping that would encourage the same in her, to no avail.

When I was handed off to Lynn, as I mentioned before, she was very exasperated with my call. The search for the dress wasn't straightforward; it would rely on her expertise and assistance, and she seemed to resent that effort. As if handling bridesmaid dresses (and the prospect that I might not be able to find the dress I need to be in this wedding!) weren't stressful enough! She was short with, me and snapped at my questions and attempts to be helpful. She also told me she couldn't guarantee I'd get a call back on the dress and that it could be "a day, two days, three days and maybe more" before someone who "knew dresses" would be in and they'd probably have to handle my request. This took me aback - with "no guarantee" my call or my time would result in any help at all, I felt totally helpless and disoriented. The product wasn't listed online so my only hope was a helpful Macy's representative.

I repeatedly requested someone to get back in touch with me and asked if alternatively, I should call back and when. This seemed to motivate her. Later that day, she called back to tell me she located the dress and identified that Alderwood might have it. However, she did not call to see if they carried the size or color I needed. She then called them to check the size, called me back and told me they didn't have it (so that's that...) and attempted to hang up. I had to stop her from hanging up and ask her if there was any other way I could find it at any of the other hundreds of Macy's stores nationwide and have it shipped to me. She interrupted this question by saying she'd "have to call them - one by one" which she wasn't pleased about.

I just can't tell you how disappointed and frustrated I am by this experience. It's hard to describe in writing, the treatment I received. The people I talked with were not only rude, they made me feel badly for having reached out to them at all, though their job is, presumably, to help customers find - and buy! - What they are looking for. And the fact that not one but all three of the people I spoke with seemed similarly disgruntled, rude and unhelpful was extremely disappointing and angering as someone who expected nothing more than a smooth transaction. I don't think asking for polite and helpful assistance is asking too much - or any more than what the people at Nordstrom or other department stores might offer!

I thank you for taking this complaint seriously. I've never complained to a place I shopped before, but I thought this handling of a loyal customer was egregious, particularly in this economy (where every customer counts). I would appreciate a response on this matter if at all possible, knowing it has been heard and noted will at least give me the peace of mind that your customers still matter, at least on some level. Please feel free to reach me anytime by email at **. I can guarantee I will be gracious and polite as I had hoped the representatives of your brand would be.

I did not authorize any address change. I have lived at the same address for five years and never requested a change in any way. Because they sent my last two months of statement to a bogus address, my credit is destroyed. I have asked them to cancel my credit card and would like others to know that they should not deal with this company.

I first called Macy's customer service and they were friendly. They offered to contact the carpet vendor and get back in touch. After three months with no call back, I again called Macy's and they directed me to discuss my problem with Worry-No-More since I purchased a warranty for $60 from them. As you might expect, they gave me the runaround and told me my claim would probably not be honored because there was an exclusion on hand-tufted rugs. Of course, the sales person at Macy's didn't tell me that when we made the purchase.

I asked the rep who the CEO of Worry-No-More was, but he replied that he was not required to furnish that information because it was not a publicly traded company. I told that was fine, I'd find out when my son, an attorney, filed suit against them, and also contacted the State Attorney General of Florida and the Federal Environmental Protection Agency. He was unfazed, since it's obviously a routine threat for Worry-No-More. I just happened to find this website as I move forward to make good on my threat. Macy's and Worry-No-More are a toxic combo. I am telling everyone I know to stay clear of this unscrupulous scamming duo. Any thoughts on this would be appreciated.

On January 5, I received a bill for October, a month before I even had an account. The balance due was $0.00. Meanwhile, my husband had our credit reports run on December 30th and my credit showed an unpaid Macy's bill. I called Macy's again today (1/7/09) regarding the incorrect bill. I was denied my request to speak to a supervisor and had a condescending woman tell me that my account was past due, but as a courtesy, she would remove the finance charge. I have never been so disappointed with a company as Macy's. My impeccable credit has now been altered because of this. I pay my credit cards off in full each month and resent that I now have a blemish on my credit for not paying a bill that I was never sent. I will NEVER shop Macy's again and have been quite vocal about my experience on public forums.

They were unable to complete the order at the store as they required me to call the credit company to get my new account number. I found the people I dealt with at the credit company completely difficult to work with as they completely refused to give me MY ACCOUNT NUMBER! They said that I have to wait until I get the card in the mail! But then I can't get the shoes at the discounted price. IT IS MY NUMBER! WHY CAN'T I HAVE IT?

Since I had had foot surgery two weeks ago, I needed the chair to assist my recovery. She apologized and said that she would send a business email to see if anything could be done. When I didn't hear anything about the chair, I called again on Thursday, 9-18-08 and was told that no deliveries were scheduled as inventory had been scheduled at the warehouse. I could possibly be scheduled for delivery in a week! Since that was an unacceptable delivery arrangement, I am cancelling the order. As a Macy's customer for twenty plus years, I am very dissatisfied with their service.

Friday evening, September 5, 2008 I arrived to retrieve the order. Becky was at the counter but was unable to find the order in the area it was expected to in. She eventually found 2 items with my name taped to the top, with my credit card number written on attached paper in the display area. I complained to Becky about the extended time I spent with sales clerk during the phone call and, once again, reiterated what my purchase was to be. She nodded and suggested I ask for her in all future calls.No gift was with the items, but the requested colors and serum were noted.

I felt the credit card may have been compromised due to the method and placement of information and storage but Becky assured me this was not the case. She secured the gift, the purchases and I paid, and took the parcel home.

Upon arrival home i discovered I did not have the body cream but the body lotion, thus, another trip to Macy's was necessitated. I returned to the counter September 6, 2008 and returned the lotion, with a receipt of purchase and explained to a different salesperson what had occured, detailing that I desired a jar of body cream. She returned with a tube of body cream and I told her I had that product, which I use for travel. I desired a jar for home use.a FEW SECONDS LATER SHE STATED THAT PRODUCT WAS NOT AVAILABLE.I REQUESTED MY CREDIT CARD BE CREDITED, WHICH SHE DID IMMEDIATELY.

I have used Estee products for 30 years but will discontinue their use as soon as my existing supply is exhausted.Time is too valuable, and fuel too expensive, to attempt to purhcase a product that requires such stressful effort.

Drive time is 30 minutes round trip, my car, a Mercedes Benz, requires high test gasoline @3.90 per gallon and, as an economic development consultant, my hourly rate is $102. per hour, plus out of pocket expenses. The cost of cosmetics is great when lack of provider capacity ,of this type and kind, is encountered.

I want this taken off my account or I will never shop in [their] store again! Hopefully this was a mistake.

After reading all these people's complaints and the dismal quality of assistance they obtained from Cuisinart I am terribly upset. I think when UPS brings it I will tell them to return to sender. All my kitchen countertop appliances are red and they seem to be the only company that carries a complete line.

Smal piece of plastic broke off inside toasting unti. One side toasted perfectly while the other side only toasted on one side.

I tried to get the manufacturer's name to attempt to purchase the unit elsewhere but they refused to provide it. They obviously have some delivery issues. I left messages for the store manager but he never returned my call.

Non-delivery of a promised item - the receipt we have states to be delivered on or before July 21st in writing.

I've spent hours -- hours of my time trying to straighten this out. Macy's personnel promise to correct it. Then the next day, sometimes as early as 7:30 a.m. in the morning I get a phone call from a Macy's robo-operator asking me to call to straight out the outstanding bill. When I call Macy's I have to go through it's robo-reception because I don't have an account, so my name isn't registered with them. Only my cell number associated with the wrong name. I don't know what to do but it's getting to the point where I'm considering have to change my cell phone number.

However, it was not the case, and I have to return to the store at the same day and ask her to fix it. The other sale ladies are not very helpful and unwillingly to resolve the problem. Finally, I spoke to the store manager, James, and he promised me to fix the problem by the coming morning and to give me a call... etc...

However, I received no call and my husband rang back the card issuing institution, they needed to get the letter of authorization by Macy, or we need to wait another 15 to 30 days to get back the money. Therefore, we rang back Macy, fax them those information and asked them to do so accordingly. They promised to do the process for us but when we rang them back on Tuesday, they claimed that they can not do the procedure and ask us to wait.

They then asked me to fax over my tracking and trace numbers, which I did, and had to constantly follow up, since they had no record of receiving the faxes (I even faxed them a dozen times). I finally had enough with this oversees customer service that I called a local macy's and was transferred to someone with a brain. She figured out the payment was credited to my husband's CLOSED account. She said even though the account is closed they still accept payment and the payment sits there until someone calls and request a refund of it??? I asked how it could happen that it was credited to my husband's account since 1) it was closed 2) his card is not listed on my online bill profile. She didn't know the answer, but credited my account properly after speaking to my husband.

Over 105.00 in late fees and HARASSING calls from incompetent customer service agents, who refused to trace the payments. Their only advice was to make another payment which seems silly because they couldn't properly credit the payments I previously made

On June 5th I went online to my bank account and found my checking account balance at zero balance and that the Visa bill had been paid twice for 8782.65. I called Macy's Visa and talked to Senia. After a great deal of discussion and put on hold for more than fifteen minutes I was assured that the amount would be credited back to my account and any expenses I would encure would be taken care of by Visa. I was given a fax # and direct to Tom c/o Kirk. Senia gave me a confirmation #.

On June 9th I ckecked my bank account and found no credit or refund and my account had incurred transactions and transfer charges. I called and got April. I explained my problem and asked if she could reach Senia. She could not and put me on hold for about twent minutes. She came back on and said that they working on this and I asked to have them call at a different #, she could not do that.

So by now I was on hold for a hour I was told that I had to fax them a copy of my statement to prove that there were two transactions had gone through. I got a copy of my bank statemt and had my bank fax it to a supervisor named Janet. I then called her and she found the fax and then told me that it would be 7 to 10 days to get my check. I told that it was unacceptible and asked why they could not make a wire transfer that day. We agreed that she would do her best to see what she could do and get back within the next 2 hours on Monday afternoon.

I got no response on monday June 9th. I called her number on Tuesday June 10th and got an anwering machine. Later Janet called and said the ckeck would be over-nighted to me UPS. This is Wed. June 11th and have not received my check as of 12:40 PDT

It has drawen on my Saving Account as the checking account has gone zero and the overdrafts are costing me $10.00 a transaction. Macy's Visa has had my money for over 9 days and have not re- ceived a refund as of June 11th 2008 at 12:40 PDT.