Macy's Reviews

3/17/15 bought perfume, asked to fill out Macy credit card 10% off of purchase. Did it, received welcome coupons but not card. 5/6/15 Macy's collections calls my brother for lack of payment on card. 5/11/15 went into Macy's to handle matter sent to non working phone to wait for Cust. serv. to answer finally informed phone did not work. Called cust serv. from tellers phone, paid the interest fee that was due (on card I never got) cancelled account. 6/1/15 receiving bills from Macy's card for interest due. 6/17/15 called credited fee cancelled card again.. Now when I try to check on my credit through number customer serv. gave me, it's closed at 2:00 pm with no info. on hours of operation. Geeez what next?

Hiring and service - I have enjoyed Macy's before it was even called Macy's, but now coming to the one in Port Charlotte Florida I have had a terrible experience with them. For starters you can never find any workers anywhere. They keep hiring and hiring but at the end of the day, there is maybe one or two people in the entire store. I personally have tried to apply 3 times and each time had a good interview and they turn me down even though I have good qualifications, and hire some kid who doesn't know how to read the cash register. Typically it takes about 10-15 or so minutes to find a worker, and usually they don't know anything about the questions I have, nor do the managers at times. It truly feels like the place is partially ran and there is nobody to help you in anyways. If I wanted to I could probably walk in, steal something and walk out and nobody would notice due there basically being no workers to be found anywhere.

I have placed several orders using macys.com. Every time I place an order, I receive an e-mail that my order is canceled. This time the reason given is Macy's cannot verify a phone number for me using public records. What the heck is going on at Macy's? I asked the "customer service" agent to call my bank, and she told me the wait hold time was too long. I will never shop at Macy's again. I hope they go out of business. Why are they harassing customers? If they could not verify my public record phone number they could have called my bank. They could have looked at the fact that I have placed multiple orders in the past few years to the same address! The "customer service" rep was rude, and treated me like she's doing me a favor. My money spends anywhere, and I won't spend it at Macy's!

I read a number of the negative reviews against Macy's before deciding it might be a good idea to join the chorus of complaints related to Macy's deceptive billing practices and incredibly insolent and rude "customer service" reps. Like a number of other people on this site, I was subjected to Macy's practice of adding late fees and reporting negative inferences on credit reports for balances that were never billed in the first place. Their "customer service" people insisted that bills were sent by U.S. postal and email. When I said the paper bills were never received, I was told to check with my post office. They said the email bills were received by me and they knew it to be a fact because the emails "didn't bounce back." This is SO consistent with the experiences of others on this string. I was also told that Macy's bills were a "courtesy" to me and I should never wait for them before making payments.

I have had an account for years - never late, always pay more than minimum, have even had credit balances.. I was several days late first time and they called me 10, yes ten times morning noon and night within a 36 hour period. Even when my payment posted I received a call. Talk about harassment. I didn't hear from them once when I carried a credit balance trying to refund my money. I don't do reviews but this has me so irked. I immediately closed my account. I don't need to spend my money with a company like this. I urge shoppers to spend wisely.

We purchased a new rug from Macy's, way more money than we would have normally spent - all because of the Worry no more warranty which would allow us to keep the rug for longer. Our one dog had an accident on the rug, we reported the stain. A man came out from wherever they outsource the work to. The man came, saw the rug and refused to clean it saying we have neglected the rug. Are you kidding me???? We have now called back the Macy's people 3 times waiting for something to be done. Nothing has been taken care of and we have wasted our money and our time with this. We are beyond disappointed and are stuck with a stained rug unless we purchase a Spot Bot to get it clean, which is all these outsourced companies bring anyway. Save your money and spend it elsewhere!

I recently found a gift card to Macy's in an old purse. I remembered I have received it as a wedding gift. I called the number on the back to inquire about the amount and the representative told me that the card had $50 on it. I went to Macy's to make a purchase and the clerk scanned the card and said that there was a $0 balance. I later called Customer Service to find out again how much was on the card. The representative again confirmed a balance of $50. I explained what happened at the store and the representative told me if it rings up as a $0 balance to have the clerk call.

May 16 I made a purchase at Macy's Southridge Wisconsin. Actually the lady at the desk made the order online since they didn't have the wallet at the store. I paid using a gift card and a little amount on my debit card. 2 days later I got an email saying that the MK wallet was not available and they would return my money. That day I called customer service and they said they would sent me a gift card with my money. They said I would have to wait for it on the mail. More than 10 days later and nothing. I called for the second time and they said they did not sent any gift card because no one requested the gift card with the returned $. Seriously?? Ok. I waited more than 10 days again.

On 06/13/15, between the hours of 1pm and 2:15pm, I called over 10 times the women's shoes department at Newport Centre, NJ, to order shoes and nobody ever picked up the phone. I then called twice their customer center to make a complaint. They transferred me to a manager. Manager answered me, transferred me to the women's shoes manager, who then transferred me to an associate. I was on hold for 26 minutes with this associate when I decided to hung up the phone and call again.

When I use my Macy's card to get the "discount if you use your credit card" - normally 20-25% - I receive a bill/statement. I pay that bill in full. The following month, I receive a bill for interest. The most recent bill was $169.61. I sent a check for that same amount. I just received a bill for $2 for "interest." So, I called the number on my statement. I used the automated prompts to get to "Are you calling about the interest on your statement?" Clicked 1 for yes. The next automated message stated "We will remove the interest as a courtesy" etc. BEWARE.

I went into Macy's to get my eyebrows waxed at the Benefit Brow Bar around 10:30 AM. I was told that there wasn't any availability until 12:40 PM so I should come back then, which was totally fine. She wrote my name down in the appointment book for 12:40 PM so I assumed that when I showed up then that I would have my place reserved. Boy was I wrong. When I arrived back they told me that I needed to come back and 2:00 PM because she was running behind. When I showed up at 2:00 PM I was told to come back at 2:40. When I arrived back at 2:40 I was told that she would be leaving for the day at 3:00 PM and would not be able to get me in and that I should make an appointment.

The whole credit card process is very confusing to the consumer. If you buy something at the Macy's store you have one account number that is not on your Macy's American Express Card. If you buy something somewhere other than the Macy's store (Target, Cosco etc.) you get another bill that has your card number on it. Both are bills from Macy's but have a different PO box billing address. As a consumer, I thought these were from the same place, which they should be, so I did not pay one of the bills and ended up getting a late charge and interest charged to my account. If you are issued a card it should be for all services, whether in store or out of the store. I also thought maybe this could be a fraud issue where someone had opened an account in my name. Something needs to be done about this!!! It is not very customer oriented. This is not good customer service!!!

Do not use Macy's Credit Card, they are blood sucking Monsters! This card is ridiculous! Do not apply if you do not have a great memory to pay it off right away! Besides the super high interest, their call center have the worst customer service! I was out of country for 2+ months, all major credit card company are willing to remove the late fees, this blood sucking monster only willing to remove $18 while charging me $105 for late fee! BTW, my outstanding balance was only $40, you see how non-sense this is! You know what they say? It is your fault, and you need to take the consequence. OK~ Cut the card right after the call!

First, unlike other big corporations, payments made online take from 4 to 7 days to be deducted from your bank account and takes up to 10 days to be reflected in the statement. They are very prone to hurt your credit, either from one mispayment or due to their incompetence to process payments faster. Bottom line - they really don't care about customers. I have found thousands of complaints similar to mine over the internet.

The other day I was shopping at Macy's in Bedford, NH and purchased some items in the women's department. After ringing me up and signing the pad approving the charge, the sales clerk pulled a card for an upcoming sale on June 7th that would give me $10 off my next purchase. Before I had a chance to pick up my purchase and walk away, she scanned the coupon card that I believe had a UPC code on it and printed out another receipt and stapled it to the coupon card. This annoyed me because, obviously the receipt references the UPC code on the coupon card as well as my credit card. Does Macy's have the right to do this without the customer's consent? It's almost as if I was charged for a coupon card that I didn't ask for.

I received a bill around May 25 which included a late fee of $25. I had not received a bill from Macy's the previous month. As it is nearly impossible to prove a negative, I could not convince Macy's of that fact. The last bill from them, I had paid in March. It was paid in full. I paid the most recent bill in full also including the alleged late fee. About an hour after I mailed the bill, I received a call from someone claiming to be a Macy's employee asking why they hadn't received payment for the bill. The due date is June 12, I mailed the check June 1. By using USPS, they claimed it would be 7 to 12 days before the check would be posted to my account. On the bill, it states they must receive it by 5 PM on June 12. So what is the 7-12 days for? I asked that my account be closed. I am interested to find out if I will receive another bill from them.

I received a pair of Jessica Simpson shoes (Style: JS-Tallinoh: Blk Combo) for Christmas six months ago and immediately fell in love with them! They were the perfect color, style, and unique as I've never seen anything like them. I've worn them maybe 8 times between then and now for special occasions (Christmas, graduations, family b-day's, etc.) and keep them in the box when not being worn. I wore them to church yesterday and discovered that a HUGE hole/rip had formed just by me sitting there. I was so disappointed.

March 4, 2015. I ordered two pairs of Sperry's Topsider boat shoes online at Macy's. I paid by credit card and waited for the confirmation email. After a bit of a snafu (on my part) I finally got to see the confirmation order, which showed one of the pairs was the wrong color. I RANG Macy's to advise of the error and asked them to change the order, only to be told that the order had already been shipped (in two separate batches).

I called the online dept saturday 5-23-15 to order a mattress and spoke to **. She assured me 100% that I would get the delivery date requested, May 31 2015. I told her I was moving that day & absolutely had to have it. She said it wouldn't be a problem, I let her know I'd be calling back with payment since I didn't have my credit card on me. She said that would be fine because my order was placed in the system and it would only be pending payment. I called back the very next morning, since they were closed by the time I got to my credit card, I was hung up on the first time, I called back and was put on hold for 20 minutes. I was at work so could not hold any longer and by the time I could call back they were closed.

I've been trying to order a handbag and a card holder online, I received a email said the order has been cancelled and let me trying to call customer protection. I called and the rep's attitude is horrible said "we can't verify your info". And "you never can't buy online". I asked why, she just keeping saying "no you can't order, no you can't. I can't tell you further". Then I tried to order in store. My card still has been declined. Let me call again. The same answer. So I am really confused, am I doing something wrong? Am I bad person? Why you don't tell me why can't verify my info, just said "no you can't buy forever". Sure that is totally fine for me. Now I just want to know why? At least, I want to know where is the bad part of me. Today is the worst holiday forever.

I signed up with Macy's today, and attempted to place an order of approximately $250. I entered the promo code, which I confirmed all items were eligible and not part of the exclusion. The code did not work, so I initiated an online chat with a Macy's representative. To no avail. Finally, after what I feel as though I had to argue my point, I corresponded with someone who 'finally' agreed to give me the 20% that I was supposed to receive to begin with without her help.

When returning an item to Macy's, I was told that from now on I would only get gift card if I returned because I was now on the "returned too much" list!!! I never heard of this. I have been shopping at Famous/Macy's for 50 years. Customer Service said it could not be reversed. It would be embarrassing to have to return something now, and just the idea of it has made them lose a customer - who buys more than I return!!! Terrible thing to do to a customer!!

I can no longer purchase online @Macy's.com with my Macy's credit card, Visa or Master Card... As soon as I hit "submit", it declines the order... Also can't order in the store either. A security block was put on my address from Macy's. I was never notified and their security department customer service states they don't need to notify customer and can't tell me why they blocked me from ordering... I can only make purchases in the store!!!! Don't I have the right to know why I was blocked?? Please advise me.

Had a bad experience last Xmas, but thought I'd give it another try. My bad. Order YELLOW FLORAL Ralph Lauren PJ's ($68) and received very CHEAPLY made, PINK STRIPE PJ's that I could have gotten at Target for $24... VERY Disappointed. Then, I opened the Tuscany Sandals and found them to be marked FLOOR SAMPLE!!! Order #: **. Order date: 05/09/2015.

I ordered boots from Macy's and when I received the box it contained someone else's order from Shoebuy.com instead of my Macy's order. After contacting Shoebuy.com they explained they use the same shipper as Macy's and there must have been a mistake. When I contacted Macy's they said they would resend the boots, but never did. When I disputed the charge with Discover they said Macy's replied that they sent me the boots (date of when I received someone else's order in a box labeled from Macy's) and it was not a valid dispute. I am now paying $140 for a pair of boots I never received.

Macy's decided to not send me any monthly statement. It has been a while since I last used their credit card. Depending on who I talked to, they did not mail or email me because I was enrolled with mycheckfree and that would exclude any type of communication about billing. They claimed they emailed me, and they did not receive an undeliverable email. I have never missed or been late on a payment ever. They dinged my credit report and refused to remove what was caused by them. They insisted that they emailed me, but they did not. I can see multiple emails from them saying they sent me for my order being placed, delivered and received, but no emailed statements. Horrible people to do business with!!!

My mother lives in Wyoming where there are no Macy's stores. However, she comes to visit me in Georgia often and she likes to shop at Macy's when she is here. So I decided to buy my Mother a hat from Macy's for Mother's day. I went into a Macy's store on Monday, May 4, 2015 and found the perfect hat. I went to the register to purchase the hat and began a conversation with the sales associate about how I was going to send the hat to Wyoming to my Mother for Mother's Day. She suggested that I purchase the hat online instead of in the store. That way the hat would come in a box with a card and get shipped from the store straight to her home. I agreed that this was the way to go and so the sales rep ordered the hat for me right at the register with a delivery date of Friday, May 8, 2015, two days before Mother's Day. I thought this was perfect and I was very happy.

This is no a very big subject but it hits me hard in frustration and decided to speak my mind. Today I wanted to buy some shorts online at Macy's, so I went on their website. Everything was fine. I fell in love with almost all of the jean shorts I found! Then something happened.. Let's say I had about 6 shorts in my basket. Then when I clicked onto my 7th pair to see what they looked like, I looked at my basket to see that they had all disappeared. Now I know what you're thinking! "Oh I had way worse! That's nothing!" But when you have to try and find the same items about 50 times in a row to put into your basket again and every 7th click they all get deleted from your basket, you kinda lose it. About a half an hour of frustration I gave up and only decided to buy 1 pair. I started to check out, pressed done... It told me I had no items in my basket anymore. This made me so mad just typing it. Hope none of you had this happen.

I finally in desperation wrote to Macy's VP of public relations! I owe Macy's 260 dollars I won't deny that but then I did not expect to get over 4th stage cancer. Advised them immediately asking to work out a plan. Not only did they ignore me but their call center in India has continued to harass me with 5-6 calls a day. They ignore pleas to stop while I am in treatment and trying to recover, they demanded to know what monies I was receiving, they told me to get family to pay it. Macy's uses offshore call centers because these folks do not care. They have no professional manners, and could care less. Macy's knows US employees would not stoop to the level these folks do. Sorry but it is true.

I took the opportunity of shopping at Macy's in San Francisco just off Market Street recently. I went from floor to floor and returned to ladies fashion to purchase some items for a friend who was having a birthday in Australia on the same day. The Macy's sales person was enormously helpful in presenting some very good quality items that I might otherwise not have seen due to the volume of available stock to choose from. It was very nice to be assisted by a lady to identify what another lady, my friend, might appreciate. Two of the three items purchased were presented to me by the sales person. The third was my choice. If there's one good sales person in Macy's I believe there are many more. Have you connected person to person in a shopping environment lately? Look for the person and you might discover what good service is all about once you let them in. Thank you Macy's. I wish I had more time.

I have been a Macy's Platinum Card holder for 17 years. I recently pulled my credit report and I had a late payment. I looked at my records and I made a payment every month. I was $12 short on my minimum which I more than made up for 17 days later and they refused to overturn the 30 day late. I had never been late in the history of the account, or any account. I closed my account immediately and will never do business there again. It is so sad I was a long time loyal customer, but I am so sick of lack of service these days.

I ordered 3 items online. The next day my bank notified me of possible fraud on my credit card. I was told to view my account and place a check mark by any items that were correct. There were six charges by Macy's and only one was valid. Next the bank said they would cancel my card immediately and mail a new one. Five days later I've not yet received it. I did receive two of the three items from Macy's. I called to ask about the third item. I was told UPS Demi the item back to Macy's for unknown reasons. I told the woman about the non valid charges to my card and that it had been cancelled creating numerous problems for me and now Macy's has screwed up my receiving the third item I ordered. She said she would place that order again. I told her that would not be possible because Macy's caused the appearance of fraud on my card so the bank cancelled it.

I pay all my bills online including Macy's. When you click on "make payment" on any other company's website, it will exactly show the minimum payment amount and the due date you must pay it by. I didn't know my payments for Macy's didn't go through for two months in a row, until I received a notification from one of my credit card companies to inform me that they are reducing my credit limit due to a delinquency in another credit, Macy's said I should have checked my statement, which I didn't receive. They said they sent me an email about it, which I didn't receive. I even check my junk box and deleted box.

On March 14, 2015 I chose a set of patio furniture (web ID 543019) and a cover for it (web ID 638910). I phoned in and ordered it. I was told that I would have to call a different number to order the cover, or order it online; it was a different department from furniture. The cost of the furniture set was $1,899.00. I was told the delivery and set up were $299. This brought my total order value including tax to $2,348.56. My sales check number was **.

I'm dealing with the same issue as the reviewer named ** of Butler, NJ on Feb. 15, 2015. They issued me gift cards for a refund instead of crediting the card I used for payment back. Why is Macy's being so desperate and being so unscrupulous? It's been two plus months and no refund yet. I have been following up. I'm also paying the bill on the card as it may affect my credit, holding a balance there. If there is a class action going on, I want this complaint to be part of it. I saved all my communications with them. I want them to be exposed for their near-fraudulent and unscrupulous business practices.

I returned merchandise that I had purchased on line in January 2015 and asked for a full refund to go back on my Visa Card. Instead they gave me a combination of merchandise certificates and happy return cards that can only be used in the store for merchandise. I have been trying to get a full return on my credit card since January and it is now almost May. I've called numerous times and every time it's a MAJOR hassle! They can't find my orders, they put me on hold for lengthy periods of time and even hang up on me. Eventually they tell me that they will process the Visa refund and that it will take 10 business days... it never happens however. I have to call back every 10 days and go through the same process. I can never speak to a supervisor and get the same run around every time... it's soooo frustrating!

I received my bill yesterday which had a change in terms. Today I received the same from Bloomingdale's. Out of the blue they decided to close the no interest jewelry account and in August move what is owed to the revolving account with interest. While they advertised one year to pay off what was charged now the items will not have one year interest free. Late last year I wrote to Macy's because I believed they did not adjust their interest on a I day late payment. They claim they don't have to adjust interest on my account because there was a balance on the account. I wrote to the president and board of directors but got nowhere. I think the company is retaliating against me.

I have been a Macy's credit card account holder since 1979. Two weeks ago I received a voicemail from Macys.com confirming my online order. Since I never placed the order - my account was placed on a security hold and the charge declined. I was advised by the consumer services department that I would receive a call from fraud department and at that time I would receive a new card/number. No calls came so I followed up and was told that the first agent handled the matter incorrectly, but they would send out new card and number.

I ordered an item online and sent it back and, instead of crediting my Macy's account, they sent me a gift card. I didn't want the gift card, I wanted the credit to my account. I have called four different times from work, the first time they told me that yes, they would give me this credit. Three calls and one month later, they have not only not credited my account but they have deactivated the gift card so they have literally stolen $127 from me. I cannot talk on the phone during working hours, I wasted 25 minutes on "live chat" that honestly I don't think it was a human and I have had 6 back & forths on their "customer service" message site and the latest tells me to start over with the original #800 - which, honestly Macy's should try themselves for an exercise in frustration. I am so angry about this and cannot even think of where to go next.

I had this credit card for a while. I am not too crazy, just the fact that whatever you spent in Macy's, you have to pay Macy's and whatever you spent outside you pay American express. Anyway I purchase a sweater in Macy's for $215. I buy like November for a Christmas gift, but then I was going to make it in 3 -4 payments, but suddenly, Macy's financial service called me like in February harassing me for a payment...

At 8:45 am this morning (a Sunday) my house received a recorded phone call from Macy's that said my order will arrive in multiple shipments. I had already received an email that provided the same information, as well as follow-up emails with the tracking numbers. So what is Macy's use for this unwanted intrusion on privacy? The recorded phone message added zero value to my shopping experience. In fact, it made me frustrated and angry for the following reasons:

I bought a mattress over a year ago on my star rewards account. The mattress was defective and under warranty so I was able to select a new mattress for a less expensive price. Macy's owes me a credit of over $1,000 and instead sends me bills for the credit plus a past due amount on the credit that they then deduct from the credit owed me.

Bad and Good in one hour in Orland Park - I bought some men's underwear - went to pay for it - saw that I had "Macy's Money" card w/ my Macy's credit card- gave it to the gal and she said there was no $ on it. Had my receipt w/ me and she said my receipt didn't show that I had any Macy's credit. I couldn't understand how Macy's could give a card titled "Macy's Money" w/ no $$ on the card. The sales gal, ** "did not have time to research why there was no $$ on the card". There was NO ONE in line. I left to go upstairs feeling mystified.

The counter manager would not take any accountability for her mistakes, would not text back to work related questions, did not perform the regular duties a manager should. The biggest problem I had was her discrimination towards customers, and her sheer laziness. Firstly, I was told, the counter manager would be showing me how to get inside in the mornings, I along with a couple others were ever shown, therefore getting a late mark because of simply not being able to get in the door.

It's not item missing but I made an order on April 3rd and received confirmation that it has been shipped on Saturday and then next Thursday I received another email saying “the item has been returned” and I will get the amount back through a gift card. I made payment using a gift card. They deducted my shipping charges. My frustration is how can I return an item which I never received. And when I’m calling every time I hear this message that I returned item using this phone number. Why I am losing my shipping money when I never returned item, nor received it.

January I ordered a coat for my 11 year old granddaughter who lives out of state from me. When the coat was received by her, it was too small and returned to Macy's. Macy's call center which must be in a foreign country, as no one speaks English and obviously doesn't understand anything in English. They have continued to call me and finally after losing my temper, they transferred to a supervisor, who didn't speak English well or understand my problem with receiving call for a returned item. Then I get a statement for the coat, plus a late fee payment.

Macy's I have been a long time customer. I am very disappointed. They had a circular advertising extra 50% off clearance. I went to the store shopped and then checked out - no 50% off clearance. False advertising!!! I finally was able to have a store Manager Pembroke Pines Florida ** assist but told me this is not how the ad reads. If you go to Dillard's or Saks or Bloomingdale's and it says 50% off they are clear on their ads and you get 50% off. Maybe everyone needs to go to a place that has clear ads. No bait and switch.

Before Christmas I ordered a sheet set for $59.49. I used the Macy's money I received from prior purchases. I received a throw instead of the sheets. I sent the item back and expected the sheets to be sent. Instead I received an e-mail saying the throw was not a Macy's product and they were sending it back. I was amazed. I had received it from them! I called customer service. I was told they would send me the sheets and a mail return for the throw. It never happened. I called again and they said I would receive a credit on my account. It never happened. I e-mailed this time wanting a record of my discussion and was told the sheets would be sent. Didn't happen. When I emailed again they asked for the product number of the throw. I sent it to them. Nothing happened. I emailed again. They asked for the product number again. I don't know where to go from here. I am so disappointed in Macy's.

I have tried to log on to Macy's website numerous times the last few late evenings and have not been able to do so. I am interested in new furniture and it looks like I will have to go to another venue. I really believe this problem should be cleared up because revenue is being lost for Macy's and it is a waste of time for me.

Last November my wife and I were shopping at Macy's. When cashing out the Macy's rep highly recommended we get the card. I clearly explained that we are from Canada and asked a host of questions to ensure we weren't making a mistake. The Macy's rep assured us that making payments were very easy with many options to pay. I learned quickly upon my return that this was not the case. I have called Macy's customer service 14 times not including the 3 times yesterday. Macy's will not accept Canadian or US Visa. My only option was that I go to my bank, get a money order and mail it. Of course, all the while they are killing me with 24% interest and late charges. I"m now losing opportunity with my business as I now have to focus on this.

Pressured by one of the sales representatives at Macy's I signed up for Macy's Thanks for Sharing. Next day I went to the same store to cancel; however they told me they couldn't do it, I had to call customer service which I did at once. They promised to refund the $25.00 I had paid. On Nov. 22, 2014 I received a note stating that "a credit for the enrollment fee of $25.00 has been issued and will appear on your next Macy's billing statement." I closed my account and I am still waiting (March 2015) for this credit to appear. I have had no success with the many phone calls I have made. Yet, I do not want Macy's to get away with this. It's not fair and it's irresponsible on their part.

I have been a cardholder over 8 years. I hadn't used it in a year so I decided I would call the automated service to see what my limit was and to make sure my card was active. Automated system said it was active and even told me a limit. I went to the store and they told me the account was closed but she could open me a new account. I did not want to do that because it messes with your credit. I also believe them closing my account hurt my credit 30 points as well. I will take my business elsewhere.

A number of Macy's stores are discontinuing their in-store petite clothing sales. My local Macy's is just one of many. The company's response is to buy them on line or go to another Macy's. (The next closest store is a 100-mile round trip.) They also responded that they now have added short-length pants and jeans in stores. That should take care of all my needs! A typical Macy's "LET THEM EAT CAKE" RESPONSE.

I received a paper bill of $65 after 3 months after I bought a kitchenware from them which was suppose to cost $15. They charged 2 months late fee and interest on it. I argued with Customer support that they never sent a paper statement so how is a customer suppose to know what he owes? Their billing website still sucks and looks like they haven't updated it since the 90s. I couldn't even open the pdf monthly statement. I had to pay $50 and close my account with them to avoid wasting my time with pathetic customer support.

I have ordered from Macy's online for some time now, but recently they have been just randomly cancelling my orders. The first two times I contacted them about this they would not give me any specific information just saying they were unable to verify some information. I thought there might be an error with my credit cards but this was not the case. I contacted them a third time and was told the issue was because my phone carrier wouldn't verify my phone number saying this was to prevent fraud. This is outrageous.

I'm a Canadian visiting in Maui. Went to the Kahului store to purchase a few items, and was offered a credit card for discounts. We applied, and for the first time ever, I was declined. The sales person called customer service and was told that they couldn't comment... I'm supposed to wait for a letter to arrive with an explanation. So, I'm here in Maui, and the letter is being send to my address in Canada. Doesn't make sense. I'm very annoyed. Looks like Macy's is not interested in doing business with Canadians.

Like many other people that have submitted complaints, I also have an issue with never receiving my credit card or first month's bill. I did, however, receive a second's month bill (still no credit card). The second month's bill stated that I owed a late payment fee and interest charges. Now I am sitting on the phone with their "customer service," who put me on hold so that they can ask about removing the fee from my account. Before she put me on this 20 minute hold, the mumbling woman told me that I could make a payment today and she could remove the charges. I told her that she would need to recalculate the minimum payment less the late payment fee and interest charges because the minimum payment should not include those accrued fees. Then she put me on hold. As I am writing this, the call was disconnected.

Macy's refuses to process my online order saying the "cannot verify my billing address". The customer service rep says there is nothing they can do & refuse to process order. I am NEVER shopping at Macy's again. They were rude & very unhelpful.

I ordered over $5,000 in bedroom furniture. I then ordered mattresses and box springs for the 2 bedroom sets I ordered from them - an additional $1500. One of the box springs width was too large. I called to exchange it out for a smaller width and will be charged 15% restocking fee and $80.00 delivery fee for return. The only thing they would budge on was to remove the additional $80.00 delivery fee for the new box spring. The salesperson should have inquired what bedrooms I purchased from Macy's so the box spring would fit. I used to shop at Raymour and Flanigan. I will get my other furniture I need from there going forward.

Macy's never delivered my first order. They said it had gotten shipped back to the warehouse. They promised to credit my account if I reordered the items. I did and received the order, BUT I NEVER GOT THE CREDIT ON MY CARD. THREE phone calls later, they are still refusing to issue a credit for the first order that I never received.

I bought a couple of rebate things from Macy's and oh boy even after 4 months I have to beg them to give me my money back. Their automated system sucks. There is no live agent. Get it. They are just playing you around until you get tired of it and give up. It's ridiculous. First of all can't get to a live person even after 20 phone calls. When you ask for a manager you are put on hold for a long time that you would get tired and give up. Never. Ever involve with rebates at Macy's... Never ever. I am about to call Macy's office. Hope this helps.

I moved and forgot to change my address. I had a small balance of $18. They never contacted me and it turned into $75 in no time. They are crooks and this is how they are trying to make money. I will never shop at Macy's again. I am so nauseated by my experience with them...

I was contemplating ordering an off-white sofa from your East Brunswick store, the reason I was not really sure if I wanted to go through with this purchase was because of the color. ** was my sales rep in the furniture store in East Brunswick. She told me that if I ordered the furniture protection for $134.00 I would never have to worry about it getting dirty, I could just call unlimited times and have the sofa cleaned under the protection plan for up to 7 years. I told her that sounds crazy. How could they possibly be making money on that. So 7 months after my purchase I called to have the sofa cleaned, and they told me to upload a picture of the stain, and they would send someone. I told them I wanted the entire sofa cleaned, they said they don’t do that.

I will NEVER again do business with Macy's. When I got my paper bill from my initial purchase, I immediately went online to pay my bill using the online service. I thought I had completed the transaction, but found out today my payment has not been made when they started collections calls. BTW - I received no reminder in the mail that I might have not paid prior to the collections onslaught. If this is the way Macy's does business, I hope their days are numbered as a business. I have paid my bill in full and asked that my account be closed. Their website and processes could use a LOT OF IMPROVEMENT! I got talked into getting the card by a sales associate. I should have paid in cash. What a horrible experience I have had with this business.

I buy a watch from Macy store--the one is closing down at Cupertino. Sale person tell me that I can return the watch in 48 hr. if I don't like it. The next day I come back with the watch and receipt, they said I cannot return. Only exchange the same watch. But I don't like this cheap watch. It only $25.77 but it no good watch (everlast tr5). If I know that I cannot return I will not buy and try to use it.

I took 3 shirts back to Macy’s that I got for Christmas. I wanted to exchange but they didn't have my size for the shirts and I didn't have time to shop around for something else. So I decided to just ask for store credit/gift card. Since I didn't have a receipt because they were a gift, I knew I would have to take the sale price instead of what was actually paid ($100 dropped to $75). They wouldn't give me a gift card right then. They said one would be sent in the mail and would be in my mailbox in a week.

I like Macy's and this the most store I make shopping with. I mean, may be the only store I shop during the year and more shopping when I get ready to go my country. I went to store yesterday (which it was 02/28), to shoes department. I ask for wide calf boots - any pair, size 9 or 10 - and my store I used to go in Richmond Ave. and nobody want help me. One of them, her name Azza, she said, "write away, we don't have the other one". It was a little dark, she said try to get me one - "I can check if we have or not" - and I saw gay, I ask him; no one try to help me. He point for older lady and short a cully. She's active and nice, she got for me 4 pairs so I bought 3 of them. And I was talking to this lady and I find one lady - she is tall, has a curly hair; she always make trouble. I told her this old lady got for me 4 pairs and others, they didn't even try. She make excuse and she said they know what they have.

I just posted a bad review for Wal-Mart but felt I needed to be fair and post positive experiences as a consumer as well. Macy's shipping is by far the best I've experienced. I always wait for sales and meet minimal for free shipping, but they deliver fast. I have often received packages within 3 days. Wal-Mart should take note.

I placed an order for a jacket for my daughter. After reading the reviews and learning that the coat ran small, I called back to change the size. The rep told me that she could change the order without any extra money being charged to my account. The next morning, I was notified that I was charged $354.70 for a $85 winter coat! I called all week inquiring on my charges and was ensured that the charges would be released 2 days later. The charges did not come off so I called Macy's customer service and informed the rep of what happened. He told me to call my bank and when I did, the bank gave him all of the information to fax an authorization to release my funds. I had to remind him to get the fax number and he ensured me that he would fax it that day!

I ordered Jack Black JB Eau de Parfum. The item would have been less expensive from Shopko, but Macy's offered a free complimentary 2 pc Jack Black gift set. So, I ordered from Macy's. When the shipment arrived, it contained only one of the gift items, face cleanser, but not the moisturizer. I filed an inquiry with Macy's, and was told: "I'm sorry that the moisturizer part of the Jack Black Receive a Complimentary 2-Pc. was missing from the package. Unfortunately the complimentary item is no longer available for reshipment. Please be advise that free gifts are until supply last only. Also, since the item is for free there's no credit can be processed for this item. Please accept our sincere apology for the inconvenience."

The experience of trying to clarify overcharges on my current statement was one of total inefficiency and frustration. I was passed from "manager" to "sales associate" who tried to pass me on to someone else on the floor before I objected. She finally made a phone call to customer service and was passed to 2-3 people explaining the same situation. I was put on the phone with someone name Karin who did nothing but double talk me about the bill was correct, even though I pointed out that I had a credit of $123.20 and a debit of $128.9 which did not add up to the $33.51 that Macy's was billing me for this month.

My Mother was a LONG TIME Macy's account cardholder, until 2012. She returned an item she had purchased, but Macy's claimed the item in question was NOT returned. Mom became disgusted because Macy's kept billing her for the returned item. A few months later, she PAID the AMOUNT DUE and then CLOSED THE ACCOUNT, vowing never to shop there again. Then, in October 2014, she received a bill for $25 dollars, and the bill gave NO DETAILS as to the reason for the Charges.

I hope other people are better about reading online reviews before agreeing to a credit card. I really don't know how Macy's gets away with their behavior. Every month I have some sort of ridiculous extra fee. This month I paid $110 because that's what it said I owed and it wasn't due until next month. Now I'm getting calls saying its past due, and when I looked online to see if the payment posted, suddenly the bill (due at the same time as the last one I paid) is $95. It says I haven't paid anything since my last statement over a month ago! Then how did it change? Also, this is at least the third time I've made a payment, got nasty overdue calls (the next day to two days later!) and checked to find yet another amount I supposedly owed.

I am VERY ANGRY with Macy's, and with Courtney at Macy's. I have worked for them before at the Clinique counter before I became a school teacher and have been a lifetime customer, so has my husband. "Courtney" from customer service loudly hung up on me, and said not a word to me before so, as I was telling her after she answered, why I was calling. Rude, rude, rude. If you call this response customer service, I'm ashamed to have worked for Macy's. I had waited 15 minutes to talk to customer service, after pressing random buttons for many minutes, in order to even get to a live customer service person. Email complaints are the same. Macy's makes it impossible to email unless it fits within their limiting automated and pre prescribed categories, of which none fit my situation.

I have never, in my life, been more frustrated with a store before. I just recently opened an account right before Christmas. I thought it would help share cost of my bills and spread it out. I should have just paid with cash. I have it. So maybe that is my one down fall. Anyways the incompetent sales associate that opened my account put in the WRONG address. There is a street in my town that is what the saleslady put as my address. So guess where my credit card went? To the wrong address, of course! Guess where my first bill statement went? To the wrong address, of course! So fast forward to 3 days after my first statement is late...

Worst service. I had ordered few items among which one got automatically cancelled, another one they missed to ship (can't even imagine) and few items that I had opted for an express delivery didn't reach me on time in spite of paying extra dollars. I will never do an online purchase via Macy's. Very disappointing.

I purchased a pair of shoes at Macy's Woodbridge NJ. They shipped a pair of mismatched shoes to me. After numerous calls, I received the right shoes. I decided to return the mismatched pair to Macy's Kings Plaza and the cashier who serviced me was unable to process the return correctly. First, she made a call to Macy's and handed me the phone to speak to another Macy's CSR on a recorded line who assured me that I can leave the shoes and would receive a refund. The cashier at store, disappeared and returned with a computer print out that was not legible and informed me that this was my receipt. She did not process the return on her register.

This is not the first time I tried to order off of Macy's website. Had problems both times same thing happened. I put my information and click order, it says, "Sorry. Card did not go through." Called Macy's asked why they blamed my bank and I called my bank they said no problem at this end. Tried again on the web page and click again for the 6th time for one item... I told them about their web page and they put me in the red with the bank... l will never use their web site again..... the LIARS!!!!

Add me to the long list of harassment for $79.26. I read through some of these, and I have the same experience. Did not get my first month bill, never did get my card, and then when I was apparently three days late, I got a barrage of six calls per day, even after I talked to them they still kept calling. They wouldn't even give me my account information so that I could log on and make a payment! I am furious, closed my account. Never again - adios Macy's!!!

In the middle of December I got a call for a job interview. I realized I didn't have a suit so I found a few on Macy's.com that I liked and I ordered multiple suits in various colors, styles and sizes, figuring I was bound to find something I liked and I could just return the rest. Got the shipment, found one I liked, shipped back the rest. It was around Christmas so to be fair I figured it would take a while to process my returns.

In reading other's comments I'm sad to say my Mom's situation is not stand alone. She went to the bank to take out a HELOC only to find out that Macy's reported her account as delinquent. As with many other customer comments she never received a bill or notification. She promptly called the collections agency. They were unable to give her any details about what the purchase was for, when it was made, etc. but gave her some random email address to send an inquiry to. We then called Macy's and were unable to get anyone on the phone until I put my account number in and told the system I wanted to cancel my account. A woman finally told us this was all about a $13 t-shirt but couldn't tell us where it was purchased, etc.

Rest assure after my experience this morning I will NEVER purchase from Macy's again. Yesterday I placed an expensive order (1197.00) through a customer service representative through Macy's. At that time placing the order for a mattress was fairly easy and the customer service rep was very helpful. However, after giving more thought to the purchase I attempted to cancel the order well within 24 hours of the purchase. Macy's phone system was reading my home telephone number and associating with the order I had wished to cancel. Every time I got as far as thinking I could to speak to a representative in regards to my order, I was told I was not calling within normal business hours although I was.

Open an account in December, never received a credit card in the mail or bill. Started getting these phone calls several times a day, so on a Sunday when that number showed up I decided to call it back and found out it was Macy's saying they had not received a payment. I told them I had not received anything from them, they had sent card and bill to old address. I said, "Why would you all do that?" That is when said was my address different from dl #, I said yes and I gave them my current address at the store when I open the account. She "the computers cannot update in the stores," and I said, "ma'am people move every day." This was on 1-25-15. So I gave her my current address and she stated card and bill would be in the mail.

My Macy's bill arrives by email. In Sept. 2014 I offered to buy something for a friend -- the salesperson asked if I would help a charity and use my Macy's card. In Jan. 2015 I received a paper bill indicating an overdue account. I called immediately and was told that since my email did not "bounce back" to Macy's I was lying re: not receiving the bill by email. I paid the bill IN FULL before its due date. Macy's reported me to a credit agency. Today I received a Xeroxed paper bill (not the original) with a $2.00 "fee" on it. When I called Macy's a pre-recorded message said that the fee would be taken off the account BUT TO PAY MY ACCOUNT ON TIME. I wonder where my original bill went? Who sent the Xeroxed bill? How do you get charged a fee when you have a zero balance? After 25 years of shopping at Macy's I am done.

I purchased $22 dollar items on October 25th, 2014. I didn't receive a billing statement in November or December. In December, I shopped for Christmas, charging about $225. When my January statement arrived I noticed that two late fees had been added for not paying on the $22 purchase made in October. I called to find out why the statements had not come to me because I pay all my credit cards charges in full each month. Credit said the statements had been sent through my email account.. Meanwhile, they reported late payments to the credit bureau, causing my score to drop by 100 points.

Macy's makes it almost impossible to pay a bill on line. They make it so you have to provide so much information that it isn't worth it. They love those late fees.

Last September I moved to a brand new built house in a subdivision that is still in the process of building up. I tried ordering items from Macy's online but every time I got to the complete order button it would tell me that my address was invalid. I have gone through every step with the post office, UPS and FedEx to have my address to my home validated. I have had no problems using other stores website. Macy's was AWFUL. I called the first time and after 45 minutes of being jerked around from department to department I had someone tell me that they took care of it and it would work. When I tried again it gave me the same invalid address.

I was in Macy's on December 14, 2014 shopping for a necklace for my mom for christmas. The cashier told me to sign up for a Macy's card to get a gift card for $40 on my next visit in. Total the necklace ended up costing $233. I NEVER sign up & charge my card unless i have the money to pay it off that day. If i charge my card I IMMEDIATELY pay it off with cash right then and there. I just did it so i was able to get the gift card, which right after, i paid cash. My boyfriend was there with me and even said he remembers me paying also.

I was two days late on my payment, it was Monday morning, I was just getting up to wash up & make a call to Macy's to make a payment over the phone when at 8:20 am I get a call from Macy's really for being 2 days late, that's utterly ridiculous. Not my mortgage, water bill or gas & elec, but Macy clothing store. On top of being nasty & rude, and never wanting to help out their customers. My purchase with Macy's will be limited. They don't deserve my hard earned money.

This was the worst experience I've ever had. We ordered furniture and after two scheduled deliveries where they didn't show up and didn't call to cancel, I cancelled the order. Which was easier than actually getting the furniture I paid for. If you can go somewhere else, Macy's has terrible customer service.

I will never shop or order from Macy's again and I will advise all of my friends and family to do the same. In 2 months I had 2 separate orders messed up, where an item $100 less than the one I ordered arrived. In one case, a completely different item than the one I ordered arrived. When I called customer service to advise and get the correct item, IN BOTH SITUATIONS, was told the item is no longer available and they could do nothing for me. I spent an hour on the phone today just trying to get a refund for the $150 boots I never received. They even tried to tell me I couldn't get my refund until I sent back the incorrect item they sent me. What do I want with a pair of boots that I don't even like and that are 1 size too big?!

I placed an order with Macy's on 12/17/2014 (5 items) totaling $153.44 which was charged to my credit card on 12/18/2014. I received my items and I had to return (1) women's leather boots due to not being able to unzip them to try them on. Contacted Macy's and processed a return on the boots and also a refund back to my credit card. They received the boots and I received an email stating that the return was submitted on 12/22/2014 and a refund will be credited back to my credit card (I have documents to show this). The boots were returned and a Macy's email was sent to me on 1/14/2015 stating that my account is being credited (will take 7-10 business days) with a credit amount of $83.57 which is correct. On 1/20/2015 I received a Macy's gift card for that amount to use for future orders (I did not ask for) wanted refund to my credit card.

I am taking additional time from day regarding Macy's inability to resolve a customer service issue. I placed an order on January 4th or 5th for a total of about $480.00. I received confirmation of the order and awaited the shipment. However a couple of days later, I received an email stating my order was cancelled per my request for which I did not submit to Macy's. I called Macy's to re-order the items and I started receiving items the next day (I did not request express shipping) from the original order. I then received additional cancellation emails for the items ordered over the phone at which point I became extremely frustrated.

I ordered pair of boots from Macy's online (Order #: **) for my Mom at the beginning of December 2014. The order never been delivered to the address, we had to go and picked-up from the Post Office. Once my Mom received and tried them on and realized that they did not fit I shipped them back and was advised via email that I would receive a credit back to my visa card used to purchase the boots. I received an email from Macys on 01/03/2015 that the boots had been received and a credit was on its away. When I didn't receive my credit back to my VISA card I contacted Macys customer service and was told a merchandise credit was issued instead of a credit to my visa card as I was advised. They apologized and said that they would have that transferred and my card would be credited in 7-10 days.

I bought two winter coats during cyber Monday because I had coupons and they were on sale. I tried to purchase them online, but the server would not accept my coupon. I called, and spent 1/2 hour on the phone with customer service rep #1. I had to repeat everything I said 3 times, even spelling it out phonetically. When it came to applying the coupon, I was put on hold. Every five minutes, the rep came back on to ask if I was still there. I responded yes, but she seemed not to hear me. I hung up after 30 minutes, called back, and asked to speak with a supervisor, who assured me that I would get my 20% off. He then handed me off to service rep #2, who was quite strange, as he kept saying "alright" just like Steve Martin. He again asked me to repeat everything I said 3 times, even spelling it out phonetically. This call also took a half hour.

The phone customer service is also by far the worst that I've experienced. I talked with them for a delayed item that I had paid for the premium shipping, and they hung up on me in the middle of my sentence! I will never ever buy anything from Macy's again. They clearly don't care about their customers.

Macy's failed to send me a bill for the month of December. After being a loyal account holder for 10+ years, I missed ONE payment. They sent me to collections and reduced my credit line to an insulting amount. I've been requesting a response from their customer service for two weeks and have yet to receive a response. THIS IS A HORRIBLE organization and I am canceling my account with them and will NEVER make another purchase from them EVER. Their products are subpar and ridiculously overpriced anyway - GOOD RIDDANCE! Do yourself a favor and support ANY other department store and run as fast as you can away from this pathetic organization!

Purchased items from Macys.com in Sept. of 2014 order #**. Had to return two items via mail on 9/25/14: one for $34.06 the other for $105.44. Total refund to my Macy's card should have been $139.50. Called in October inquiring about my credit and the CS rep said they didn't credit my card because they mailed me two gift cards. WTF? Why would they do that? In any case, I did not get the gift cards so I ask for the credit to go to my Macy's card. They said to give it a couple weeks.

I have been a customer of Macy's for 29 years and have never had one late payment ever. My credit is spotless. I received my statements through my bank and my bank was taken over and notified Macy's that they had to mail my statements to me. I had no idea that my new address was never updated with Macy's. I had around a $40 balance and I had no clue. I called Macy's and they informed me I had around a $70 balance with late fees. I asked them why they didn't call me and inform me that my statements had been returned and they said it was not their job to inform me. I was thinking, "Really, a client for 29 years and that is the attitude you have toward your clients?" I was upset and said, "Just cancel the account then." Within one second the account was canceled.

I received some things for Christmas, things I did not like my son had purchased. I didn't have the receipt but wanted to exchange for something else. I asked for a gift card but they was very rude and said they had to send a check or maybe a gift card thru the mail. I'm only living here temporarily. The woman didn't tell me when to expect it. I have only done one return in my life at Macy's. Why is it everyone else gets a gift card? And it's been three and a half weeks, why does it take so long? It's like I got no gift at all for Christmas.

I worked at Macy's during the Christmas holidays. On my third day of work I made a mistake that cost Macy's a couple of hundreds. I was investigated and interviewed by the HR department and by the lost and prevention department. I told the HR manager that I wanted to take responsibilities for my mistake and pay by wages deduction. She told me that it wasn't necessary, that their investigation found that my error was unintentional and that I didn't have to pay. They made me signed some papers and later I learned that it was a promissory note. They terminated me and are now sending me collection letters and calling me to collect, but I am un-employed, and I am studying. I feel that was unfair treatment, I feel it is abusive to fire me and make me pay for a mistake. My family have always been a big fan of Macy's, but that is about to change starting with my parents who intend not to shop at Macy's anymore and go back to JC-Penney instead. Bye, bye Macy's.

I am absolutely disgusted about the way macy's treats their customers. On December 26, 2014, I tried purchasing 4 items online but the order didn't go through. I called customer service to help me out. After almost one hour the person said everything is ok now. I gave her my email address to send me the order number. Later on, I went to my email there is no order number.

Add me to the long list of people here who were not emailed their statements as promised and then hit with two months of late fees. Our $22 bill just turned into $78. They called us to collect the $78. We tried to have the fees reversed to no avail. I logged into our Macy's Profile to see where they were supposedly sending the statements to and the email address was entered correctly and the check box for "Email my statements" was checked. Still they did not accept responsibility for the lack of statements.

I was traveling out of country for two and half months last year. I was shopping at macys and the sales person at the counter pleaded me to open a rewards card. She did not tell me it was a credit card. I then gave her my credit card for payment. But it was charged to macys card rather than my credit card which I was not aware of. Once I came back to US after 2 and half months, I received a call from Macys for payment and then I paid it off immediately. I did not know that this was reported to credit bureau. I was planning to buy a house when I ran a credit check and came to know about it. Macys is right in saying that as per rule they have to report if I miss payment for 2 months and I am responsible. I am not denying any of it. Issue is I did not request it. I ACTUALLY did not receive the statement. As soon as I did, I did pay it off. There is no chance they even consider proofs of my staying out of country (Passport) to get this fixed. I get ridiculous interest rates on home loan because of this.

I bought two comfort shoes that were on sale for 125.00 each in November 15, of 2014 from Macy's valley fair in San Jose... I did not have a Macy's credit card at that time, so an associate assisted me to acquire one. I was approved but then she asked me if I want to give a donation to Macy's that she termed as sharing. So she asked for my debit card. and She swiped it. I was charged a sharing fee. But she said that I will have a discount from the two shoes. I was so happy to have a Macy's card.

I too have not received bills from Macy's on a regular basis and then have to sort out late fees when I finally get a bill two months after a purchase. Confirmed information with Customer Service and still no bill notification each month. Collection agency is now involved and it's all my fault. I too pay all bills in full and on time and am very frustrated by Macy's strong arm response. Mr. Macy would roll over in his grave to find his customers treated this way. After getting nowhere by telephone, I have typed up a letter and am sending it in with payment for merchandise bought only and a plea to resolve this matter amicably. Will see what happens; with fingers crossed. To be continued...

I went up there to spend my gift card from Christmas. The only clerk that I could find was in the jewelry dept. I was buying clothes. I needed help finding what I wanted. I found 1 person behind the register in the clothing dept. I was told they could not help me, I needed to go to the jewelry dept. I found that very strange. The lady in the jewelry was very helpful, but she couldn't leave the register.

I purchased diamond earrings from Macy's store in Austin (Macy's at The Domain, 11701 North MoPac Expressway, Austin, TX 78759) for over $5000.00. But when I showed it to another Macy's showroom in California, I was told that the diamonds were NOT real. It was shocking. Macy's at the Domain, Austin showroom refused to take responsibility. This is a question of credibility of Macy's. They sold me fake diamonds for $5030.48. Thanks in advance.

My order was not as advertised so I attempted to return it. Customer service has been outsourced and the rep did not know her job (she was literally reading the instructions). She messed up the confirmation. I had paid with a credit card and she did a partial return to my credit card and put part of my refund on a gift card (which I didn't request) and shorted me approximately $3.00. I made 6 or 7 calls and had trouble understanding the reps. I wrote to Macy's and my issue has not been resolved. I want the entire refund that I am owed returned to my credit card.

Per Macy's ad on their website, I ordered a North Face Nuptse 2 700 fill down vest. What I received was the OLDER model NUPTSE vest at a purchase price of $149.00. If I had originally wanted to buy the OLDER Nuptse vest, I would have places my order with Nordstrom's at a price of $109.99, delivered and saved myself $40.00...

I ordered a total of 5 items on 12/26/14, one of which was a Michael Kors purse. The order was broken up & shipped in different packages via Fed ex. Of course, the package WITH my purse (my granddaughter's gift) was reported to have been delivered on 2 Jan 2015, still not here! Called Macy's and was offered nothing but a credit for my purse. Though a piece of cookware was also missing, they reordered that but advised they could not refer the purses as it is not available! NEVER AGAIN will I shop with them. I do the majority of my shopping online and this was the absolute worse.

I placed an order on Dec 8, 2014 and on the 8th I was charged for the full amount, which is understandable. However, some companies I have purchased items from will ONLY charge a card when the item is SHIPPED. I received an email saying that I would receive 3 shipments. Later on, on the 8th I received another email saying an item had to be voided because the item was no longer available. Anyway, on the 9th Macy's charged my card AGAIN for 2 of 3 my shipments. So in 2 days I was charged almost double of what my original order was. I have a HUGE problem with that because MACY'S kept me from making other purchases. I understand I was not actually charged but those 'charges' were still pending on my credit card which tied up my funds. I was unaware that I was charged the 2nd time so when I tried to purchase an item on another website I couldn't get the order to go through and I couldn't understand why because I knew I had money left on the card.

I'm absolutely appalled and sickened by the way Macy's treats their customers and handles credit card accounts. My credit score (was perfect!) has been seriously affected over a $10 bill that MACY'S FAILED TO PROVIDE NOTIFICATION, either via email or mail regarding the outstanding balance. Not only has Macy's lost a very good customer, I am now going to have to sue Macy's Inc. over this horrific situation which will take an inordinate amount of time away from my business and family to rectify Macy's incompetency! To say to me that I should just know that I owe $10 to them without any written documentation is not only absurd, it is absolutely incredulous!

I was a Macy's customer for over 10 Years. I have been a really good and loyal customer to their stores, purchasing clothe, jewelry, furniture etc, etc. I have always pay my balances on time, and even if I have big balances as a result of buying expensive goods, I have always cancelled the balances way before the terms. Last month I made a mistake assuming I had no balances in my account, (there was a 75 dollars balance) I did not made the corresponding payment. After purchasing an expensive ring for my wife, I went online and find out there was a late charge in my account, so I call Macy's and agree to payoff the balance. To my surprise, I find out the very next day that they went ahead and reported my account as delinquent to the FICO credit companies, dropping my credit score from 830 to 720. I call their customer service, trying to get this report withdrawn, instead they treated me really bad. I cancelled the account with Macy's, I am convince I was a victim of discrimination as I am Hispanic. You don't report your customers that way, at least not before analyzing the background and profile of the customer. This was outrageous!

On December 12th, 2014 my sister and I went to Macy's to purchase a leather sofa set. They said the chairs wouldn't be available unto January 19. That was okay because I loved the set. My total came to $2430.00. I paid $2000.00 in cash and my sister paid the $430 with her debit card. I went home excited and was looking at it again online. So I started reading the reviews and they read like a horror story most complaining of the quality. That was a Friday. My sister and I went back to the store on Monday to cancel the transaction and they would not give me my money. They said because I paid cash they had to send my cancellation request to their corporate office to get it approved and they would issue me a check in about a month.

I made a minor purchase from Macy's in October 2014 and NEVER received a billing statement from them. I run a busy legal firm and forgot about the purchase until 2 months later when I received a bill with penalties, interest and they reported me to the Credit Bureau. I have pristine credit and ALWAYS pay my bills IN FULL every month. I called Customer Service and they said they would do nothing about the report to the credit reporting agencies even though I had ALWAYS paid my Macy's bill IN FULL since I got my credit card with them. THEY JUST DID NOT CARE AND DID NOT BELIEVE ME THAT I NEVER GOT A BILLING STATEMENT FROM THEM. I will never shop in Macy’s again!!!

I tried purchasing two items (a coat and boots). The first order didn't go through due to "technical difficulties". I waited an hour to make sure it didn't go through before placing another order, with no errors. Then at 2am the first order was placed. I was asleep so missed the 30 minute time frame to cancel. I called the next day and was told I had to wait two weeks until my two pairs of boots and two coats came so I could return them, before I could be refunded my money. Now I have discovered that my bank account has been charged EIGHT TIMES for these orders. This is $1000+.

Macy's credit services are the most screwed up and harassing service that I have ever seen. I bought a large purchase for Christmas in 2013. They convinced me to sign up for a credit card because of no interest and no fees. I did not receive a statement until late January after the due day of the 19th. I attempted to sign up for auto payments online the first month, February 2014, at which time a late fee and interest had already been charged. I spoke with someone at that time and the late fee and interest was reversed. Also at that time, I was advised that the auto payment was set up.

DO NOT GET A Macy's CREDIT CARD! Day 1, I was talked into getting the credit card from the cashier. Day 5, went online to payoff credit and learned I had to sign up for a Store Online Account, then put in credit account number. It said I had to wait 24 hours before registering my account. Day 6, went online to pay; said I had to wait until account transaction was recorded (decided to wait until received bill in mail).

I had been several months late on payments due to being laid off and not receiving Unemployment in a fair time. When I received my big check from Unemployment I got a call from Macy's Dept. Store Credit Card Dept. the same day asking me to payoff my account. I was told that if I paid $180 (which my acct only had $100 limit) that it would pay off acct. I said, “Fine I'll pay if it will close account,” which they agreed. Jennifer was her name. She seemed very nice. Now I know. It's nothing more than a tactic for them to continue to bill you for interest payments. Do not believe it unless they send you something in writing.

So, I ordered two items from macys.com on 12/26/14. They charged me the full amount of $98.74 for both items at the time of purchase then when one item shipped separately decided to charge me another $80.50 and was told when the next item ships out will be charged again. What purpose is there to double charge me because my order shipped out at separate times? And why ship out at separate times if they will both ship out today? The guy on the phone had no good answer other than its policy. Well okay, you did not even understand what I was talking about till you had me on hold for a solid 5 minutes. Why would that even need to be investigated, if it is policy? And why is this not stated when making a purchase. Come on Macy's you are supposed to be better than both Kohl's and JCP's but I have had so much better luck with them. Thanks for holding another hundred ransom till both packages arrive two days before new years. SPECTACULAR service. Never using again.

We have a Macy's credit card that we rarely use. Sometime in the past, Macy's stopped sending us paper bills and started using electronic bills instead. We made a purchase on 4/14 and never received an electronic bill in our email. Since we did not see a bill and we rarely use the card, we forgot to make the payment on time. On June 25th, we received a phone call from Macy's telling us we were late on our payment. We immediately made the payment over the phone and were concerned that this would show up on our credit report. We were assured by the customer service representative that it would not show up on the credit report since it was not over 60 days past due (I am sure you have recordings verifying this conversation took place if you need to check).

I feel so frustrated. Macy's got my order wrong AGAIN. First I received one side of the boots, I called Macy's and they sent me again this time two completely WRONG boots....two different sizes (none my size)....two different type...two for right feet...and completely different styles and brands. How hard is to get a correct order. I had to go to UPS twice to return those wrong boots. When I called for the third time what they offered me is only 20 percent off. I am so frustrated. They ruined my holidays. I needed to share this awful experience.

Did place my first order on the 26th of Nov..It was a Michael Kors purse which is almost $260 .. They did not have the color that I like. They said they can ship to my house. I said that is fine!! Then after receiving a wrong item, I went back to Macy's and I returned..They said, "We can have them to reship for you!" And I said "that is fine"..10 days passed I did not receive anything!! Went back to store, I said, "I am sick of your bad customer order, cancel this!!" And they said I will be receiving a refund in 5-7 business day ..of course I did not receive any refund!!

I purchased some cosmetic items including a gift for my daughter who is visiting from college online to be delivered within 3-6 business days. I ordered the items Thursday, December 25 with the hope they would be delivered by next week. On Friday I received information that the shipment will go out on Monday which is later than expected. I contacted customer service Friday morning to change the order so that I can pick up the items at my local store as my daughter is returning to college on Jan. 4th. The customer service told me this is not possible and that the order will be shipped arriving on or after January 5. This was very disappointing as the order has not been shipped yet and to me there should be some type of flexibility to change the order up to the point where the order is sent out. I also tried canceling the order which was also declined by the customer service representative. I now have to wait more than a week to receive the items. I definitely will not order from Macy's in the future.

I placed an order for a watch for my mom. The order was canceled by Macy's. I called support line and after waiting for 55 minutes, I spoke to Russell (some Asian guy with thick accent) who refused to transfer me to his supervisor. Russell placed the same watch order again for me. I feel extremely frustrated and disappointed as this gift was not delivered at all and to add insult to injury, it's canceled again!! The watch I selected is still available on Macy's site and being sold for higher price. I could have bought the same watch from some other store last week. I'm looking for ways to take legal action against Macy's for my sufferings.

I sent a check for $208 - the full amount of bill. The day before Christmas eve, I received a call saying I only paid $7.05 on my charge and l owed them money right away. I read off the date of my payment and check number and amount. They basically said that was my problem because that was not what they had. No one would assist. Just kept saying I needed to do all the legwork. I said, "It's Christmas!" No help from Macy's and no supervisor would get on the line after I waited.

Ruined my Suprise!!!! I wanted to surprise my wife with a perfume gift set that she really wanted. I swipe my card and the receipt automatically went to her email. The cashier assured me that since I didn't type the email in I had nothing to worry about.

I placed an order on Dec 7. I was notified that it would be shipped on Dec 11. I spoke with 3 customer services representatives on Dec 15 and on Dec 18. All of them assured me the item would be shipped within a day. Late at night on the 18th I received an email that the item was no longer in stock. I know it had been in stock prior to that, as I was continuing to track its availability. Potential customers of Macy's need to be aware of this seemingly deliberate misinformation by customer service representatives and inability of Macy's to deliver on its promise.

I was talked into purchasing additional merchandise in order to bring my balance up to $50 and receive a $10 Macy's money card. It was only valid to use from December 16 through December 18 and December 18 I noticed the card still in my wallet, try to make a purchase online and the card wouldn't work. I called waited for 35 minutes before someone answered. Was told I would receive a call back in one hour because they were updating their system. I did not receive a call back and I am currently on the phone again - have been on the phone for 55 minutes still on hold. I'm now being told that the card is invalid. I haven't used it, I have not made any purchases since my original purchase and I am being given the runaround.

I ordered this jacket in a size large on Dec 11, 2014 only to receive an email on Dec 12, 2014 from Borderfree stating that this item is not in stock! I live in Canada so for international orders Macy's uses Borderfree for their transaction! On Dec 11 & Dec 12 this item was showing on Macy's website as (in stock). Remember I placed my order on Dec 11, 2014... A girlfriend of mine who lives in Florida also ordered the exact jacket on Dec 12, 2014.... She received her jacket morning of Dec 15, 2015 yet I received a NOT IN STOCK confirmation Dec 12, 2014. When calling for Macy's to explain... They said that Borderfree never submitted the order! After contacting Borderfree they said they did send the order and the confirmation number they emailed me was given to them by Macy's...

After receiving two pairs of shoes, I decided to return them. By printing the returning labels provided by Macy's, I dropped the shoes (two pairs) to the UPS store. However, I did not receive any refund. I contacted Macy's four times. Each time they promised to credit me back the money which they did not. On my account with them, it shows that the items have been duly returned. And, the last time when I called and they promised me again. I said "please have my money back right away" and they said that I need to talk to some other guys in Macy's and asked me for holding. Then they hung up on me which was so impolite and unbearable.

Today, I had a couch delivered, purchased in-store at Macy's. Unfortunately, due to either the fabric or perhaps the warehouse, there was a strange odor to the couch that made me feel nauseous. Despite loving the look of it, I had to send it back as it was filling my apartment up with weird fumes. The delivery service was amazing. I was working with Oscar and Michael from Route #117. Their attitudes and personalities were outstanding, better than any delivery service I've ever used. Hard-working, friendly, and truly helpful gentlemen. I've purchased many pieces from Macy's and this is the first one I've had a problem with. Seeing how quickly the issue was resolved has restored my confidence in continuing to do business with them. I was really moved by how serious they took my complaint.

I ordered gifts for Christmas on Dec.1. It is now the 12th. Nothing received yet. Called the helpline 5 times to get answers. I have been told it was shipped. That's it's still processing. That it was to be sent out out on the 5th and to arrive on 10th. I asked to speak with a supervisor. And they wouldn't let me. I am upset that this store has somehow lost my order and won't do anything to resolve it.

Very bad and unprofessional workers, very bad every single worker in that store. Been waiting to talk to a human with a brain for over 50 minutes but no, it's hard to find one of those in Macy's.

Your credit card statement is generated literally the day you apply for their credit card. Typically, credit card companies allow you time to receive the card before generating a statement for it. This was not the case for Macy's. Then they apply late fees when you don't make a payment even when you haven't received the card yet.

I ordered some makeup online for store pick up at the Oak Brook store at 8:09 am, mostly so I could get the free gift and the website said it would be available to pick up in 4 hours. AT 12:05 I arrived and waited 5 minutes to get someone's attention, then another 10 for someone to come to the counter and then another 15 for the manager to figure out what was going on. I could have bought and paid for it in 5 minutes if I had gone directly to the Lancome counter. :-( Wasn't worth the free gift. Then, I finally received the email that my order was ready 9 hours later.

I spent approximately 1.5 hours shopping online. When I was finished, I had seven items in my cart. As I went to checkout, I was notified that in order to process my order, I had to keep removing items from my bag that were not available, until I was down to just two of my items. I can think of nothing more irritating than wasting 1.5 hours of shopping, putting items into my cart that indicate they are available, and then not being able to purchase most of them.

Macy's solicited my attention and business online. I spent a good bit of time selecting a gift AND WAS ASSURED IT WAS IN STOCK AT MY LOCAL STORE before I proceeded. I opened an account, went through the ordering process (not smooth by Internet standards), and was told I could pick up the product after 4 p.m. Then a text WITH NO EXPLANATION arrives saying Macy's cannot fulfill the order. OK, irritating, but the real problem is they make me call their automated line to find out what is happening and to get a refund. They should not try to sell online if they haven't the systems to do so. My advice, if you can avoid doing business with this company, then do so.

I went to pay my bill on-line November 1st and found that the balance was $999 more than the previous month. I have spent the past 5 weeks trying to resolve this with Macy's. I did not make those purchases and I did not have my card stolen or I did not lose it. I was treated rudely and sent to several departments until three days later I finally got the fraud department. They said they would investigate and send me a form to complete. I never received the form. Then they said they would email it to me. I never got it. They said the purchases were made online. I asked them where they were delivered and they said they couldn't tell me that. So I am suppose to pay for the purchases but, I cannot know where they were delivered.

I have been a Macy's cardholder for over 20 years and have shopped there at least six or seven times a year. The beginning of August I made an $80 purchase. I have always received my statements online without any problems. I expected a statement would be emailed to me and didn't really keep track of time. In October I received a letter from Macy's that my account would now go to collections unless a payment was made. The total was now over $200 with all the late fees and interest charges. This was the first time I was notified that a bill was due. I called customer service and they were very rude and said it was my fault that I didn't pay the bill and she didn't care how much I paid. I asked to speak with a manager and was on hold for over 40 minutes. The manager reversed the late fees but wouldn't reverse the interest charge. They couldn't tell me why an electronic statement was never emailed to me and again blamed it on me. The only thing I can think of is that when I made my purchase in August the cashier asked for my email address and must have typed it in wrong because I always have gotten statements in my email.

So today I received some of my shipments from Macys.com... One was an Air Popper which was going to be a gift, however, due to poor packaging the item is crushed so I have to return it. The other item was a Free People sweater I purchased at full price for myself. What I received was an obviously worn and returned sweater with pulls in it, which absolutely stinks of cheap perfume. GROSS!!!!! I literally had to seal the sweater in a ziplock freezer bag because of the odor. The item on the website was advertised as new. I also received a hat from them, that was crammed in a box which was way too small. I had to reshape the hat. Fortunately, I was able to do so and do not have to waste my time returning that. It was also sealed in plastic so I don't have to worry if it belong to somebody else before I received it.

I have called 5 times about this order, I am always told "I understand". The customer service is outsourced and is rude and limited. I received a lot of excuses and no resolve. I will be returning everything purchased from Macy's for Christmas gifts and purchasing them at Nordstrom's and Amazon.

If I could give a minus review I would. I spent over $20,000 on furniture this summer from Macys. On one of the multiple deliveries, they gouged my wall. They sent me a property damage claim form to sign, giving me a final settlement of $75 for the damage. I signed it on September 26 and sent back. One month later, no check. A phone call with a 30 minute wait revealed (according to the outsourced person) that the check was in the mail. I never received it. I have made 3 more calls (all with 30 minute waits) to be told "I'm sorry, the check will be sent". I have yet to receive anything. What a joke and sad. A great store like Macys has gone the way of many others, gladly taking your money, but offering ZERO FOR CUSTOMER SUPPORT. NEVER BUY FROM MACYS.

This dresser was $599 and after taxes and mandatory delivery fee approx. $750. The images say more than words ever will. We originally ordered this in September. The original delivery was scheduled 10-12 on a Saturday. The driver called at 10:15 and said 15 minutes until he arrived. I had to leave at 12 for an appointment so I thought that would work and did not attempt to reschedule. They only give you your window the evening before. 20 minutes passed, 45 minutes passed. I called him. He yelled at me. Totally irate with me that I was questioning the delivery time.

Macy's customer service is really bad. It's my first time here in the USA and purchasing stuff from Macy's. I made an order online and I cancel it. Then I called their representative to place another order for me but this time to express shipping. Their representative says that they already do it for me, but he mistakenly placed an order for standard shipping (while my card already gets charged). So he did placed it again and this time to express. He said he already cancelled the standard shipping order (which was his mistake), and he said Macy's will only charged me once which is for the express shipping order. However, this morning I called in again, and another representative said that two of my orders (standard and express) are both already in progress and they have successfully charged my account. And I can see I really got charged twice too.

I have received the worst customer experience I believe I have ever had while trying to purchase items at this store where it took over an hour to purchase six items. While the sales clerks themselves were perfectly delightful, I had the unfortunate experience of having to speak with Elena, the store manager on shift. I had completed the Doorbuster deal code game where I received a $10 off code in a text message which included two numbers. In the email I received, I was told I could present these numbers at check-out to receive my discount. The first two people I attempted to complete my transaction with had no idea what the code was (which meant Elena didn't think to educate her staff on the promotion occurring this evening).

The product at the ad doesn't exist and the manager told me, "sorry, your problem."

I have shopped at Macy's for years and the service has always above most stores. The people working at the store are what makes the shopping so easy. Macy's would not be where they are without the fine people they hire. Why would they show such lack of concern for these wonderful employee and their families and have them work on Thanksgiving? Anyway you cut it, they must leave their home and family on Thanksgiving and travel to work. You are treating your people no better than Walmart. I don't know whose idea this was. However, I wonder if they are leaving their family to work on Thanksgiving. It is so sad, that your bottom is more important than your people who work for you. I for one will not be going out shopping on Thanksgiving, and there is nothing you would have on sale that would be that important for me to leave my family for, or to drag anyone out of my home just to shop for that special deal.

I have been a Macy's customer and credit card holder for over 20 years. I have had some health issues the past 4 years and have not done much shopping. I went to Macy's today and tried to charge $150 dollars and was turned down. The saleslady was instructed to call the credit department and when she did the man with an accent said my credit limit was reduced to $100.00 due to lack of use. Merry Christmas to them I will not go back.

I placed my order Nov 8th, got a shipping confirmation on Nov 10th. Everything seemed like it was going as promised, then all of sudden on Nov 14th I get an email stating that I have returned the merchandise and they are crediting my account. I called up Macy's and asked how can I return the items when I never received them. The agent was clueless saying that I did return the items. At that point I got transferred to another agent and it took half hour for them to figure out that there was a system error at Macy's and they had to redo the order. I had lost my patience and just asked them to cancel the order and credit my credit card. On Nov 19th I receive a Macy's gift card for the same amount and to my surprise I see they never credited me the amount. So I call them up and the agent said the computer decided to issue a gift card instead of a credit, and that if I wanted a credit I will have to wait another 10 business days. This is a big scam, first take the order then don't deliver and issue a gift card. Using customers' money for free, it will probably be a month by the time I get my refund. I don't know how many customer they must have scammed by now, this call for a Class Action Suit against them!

I purchased a couple things from Macy's totaling $68. I made a payment immediately of $30 leaving a balance of $38. Well, I normally pay everything off right away and have excellent credit with no late payments, but this was a hard couple of months with a lot of traveling. Long story short is, I've been signed up for electronic statements and they never sent any kind of electronic statement or reminder.

My wife and I went into our local Macy's store to shop on Sunday, November 16th. We were looking for new bedding and a new mattress set. We tried to make a purchase and were told that my Macy's account was frozen and we were unable to make the purchase. The following Monday, I called the customer service department and was transferred to credit department. I was told that my account was frozen and my limit reduced (from $1000 to $100) because of an unpaid fee of LESS THAN two dollars that was outstanding since July. Here's why this was shocking:

I ordered a king size headboard on 10/15/14. My order was due to be delivered initially on 10/18/14. I received a phone call the day prior to my expected delivery and I was informed that the item was damaged in the warehouse being prepared for delivery and my order would take up to four weeks for delivery. My second delivery date was scheduled 10/30/14. On 10/29/14 I received another phone call stating that yet again my item was damaged and I would have to wait for a new item. On that day I cancelled my purchase and although I was told before I placed my order that I would not be charged until the order was delivered, they charged my bank account $291.40 for an item that was never delivered to me. It is 11/14/14. I have spoken to numerous staff and supervisors and a full refund is expected to hit my bank account t by 11/25/14... bad business. Hopefully I will get my refund. This remains to be seen!

I had a very bad experience with Macy's credit card. I had the card since 2012 and I have used it occasionally. Each time I used the Macy's credit card I paid it IMMEDIATELY at the store. I was never late on a payment, and I never made a payment that was less than the full amount owed. The last time I used my credit card I did not pay immediately because I was not sure if I was going to keep all the items I had purchased. My thought was to go home and try on the clothes and once I was sure about what I was going to keep and what I was going to return, I would make the payment. Unfortunately, I forgot and a month passed. I NEVER received the first bill. I received a bill two months later, saying that I was already a month late.

It said the store had 5 & spoke to an associate who said 3. I get to store & have none. Dept Mgr said on way from warehouse. I know where located and like 20 miles away. This is Mon the 3rd. He said give a day, call back. So Tues he says, Order online for overnight." I get email early on the 6th saying arriving today. Get to store 5pm, no delivery, FedEx no info. Call the 1800. Macy guy says on way, give an hr. I called store at 830, still no pkg. I call the 1800 back and now they say the 7th. "NO NO NO, I paid for overnight. You sent email and about 5 say an hr." Now gotta wait who knows how much longer. I expect a deep discount, maybe a gift card for all this trouble.

I was trying to place an order four times on line and after filling all personal and payment information requested for some reason the system deleted all the items on my bag and I couldn't finish. I called this morning at 12:00 pm to talk to a customer service representative. She found previous purchase with my email address and also she told to fill the order again that she will call me back between 12:30 and 12:40 pm. I was waiting until now and nobody call me back. It is 1:36pm eastern time. I am feeling really frustrated and upset with the way that your customer service representative handled my help request. I can't believe that a prestigious store like Macy's have problems with the website that I couldn't place my order and the customer service department is inefficient. I needed these items but with this experience I'll never try again to shop with Macy's.

Why is it I give Macy's lots of business through the years but am largely ignored? Ads I see show men older than 40, but no women? The girls are basically 15-25 years old? Then, there are the garments they try to pitch, all made in the orient, China of course. It's not working for me. I'll be heading for the boutiques, instead.

I was shopping in Macy's and have been a customer for years but this experience at this location in Lewisville, TX just ruined this location for me! I was shopping the clearance racks - I had a few items in my hand - I was by the brand INC - which I love.. .I found a few pieces but I wasn't ready to try on yet... The saleswoman asked to get me a room and I said no not yet. I would rather go to the larger dressing room where it was more private - I did not want to be bothered with salespeople. She was helping someone already in the dressing room and was making a fuss over there.

On 11/02/2014 I visited Macy's in memorial mall (686) Houston TX. I spent around one hour, no one help me except one person. His name **, he was so awesome and very helpful, he try to give the best product with the best deal. I'm very happy and appreciated him, he's good sale person, he has experience and active. I love Macy's for that reason.

I purchased a beautiful cal king bed from Macy's online. I've been eyeing this bed for over a year now and I finally decided to buy it.. It took a long time for delivery but I was ok with it because I wanted the bed for so long.. day of delivery there were two delivery guys that brought in my bed and as they were about to set it up, they open the box and there were slats for a full size bed.. I ordered a cal king.. The bed was the right size, it was the slats that were incorrect size.. So the delivery guy calls his waste house to explain the situation.. He hands me the phone and they tell me “we will order the slats for you but it will take 4 weeks for delivery”.. Unacceptable.. Customer service couldn't help me get them any sooner, no one seemed to care.. All they did was take off the delivery charge.. Woopy do! Very poor service for a 5 star delivery service which Macy's says they have.. Not even close..

I literally have NEVER had such a miserable experience as I have had since we were STUPID enough to spend $12,000+ in furniture in the past few months. (Not to mention we just got married - we registered with Macy's and bought all of our household items there - so that amount is actually north of $20,000). First we were lied to about what was in stock vs what wasn't by our sales person (her name is Joan - she's in the Clearwater furniture store) and since we had just moved to a new house without a lot of furniture that was a slight problem. I had to follow up with them numerous times only to find out that furniture we were waiting for (that we had been told we could get within a week or two after buying it) was sitting in the warehouse - but they were waiting for other out of stock items to arrive before they shipped it to us. (Clearly to avoid the extra shipping charges.) We were delivered the chairs for our dining room table WEEKS before the actual table and corresponding bench arrived - and when the table was actually delivered it was - I kid you not - BROKEN IN HALF.

The WORST Macy's ever located in Neshaminy Mall!!! There is rude and unprofessional employees! I really suggest to avoid this place!!!

I will try to be as fair as possible. I use to love Macy's and I have been a customer for almost 15 years and never had a late payment. One late payment because of my Father's passing and they reported it to the credit bureau. I have sent emails to the CEO to no avail. I got a cold letter: "Valid charge, it is staying for 7 years on your credit." I will never shop at Macy's anymore! They do not know what customer loyalty is and has definitely no empathy for any life event. They have ruined my perfect credit that I have spent years building up.

Are you Chinese? Does your name look Chinese in any way? If so good luck ordering from Macy’s (or Bloomingdale's). Just ask the growing long list of Chinese customers who can never place an order from Macy's or Bloomingdale's. Has this happened to people of other races? Maybe. Not on the scale it has happened to Chinese people. I try not to be bias, but the story below has happened to almost every Chinese person I spoke with (most even have a Macy’s or Bloomingdale's card). Thankfully we have a white friend that can order all day long. Thank you friend, for being white. We never have had this problem at Nordstrom, or Saks, or even other low end retailers like Wal-Mart or Chuck-E-Cheese.

I recently open a Macy's credit card due to a sales person recommendation in late Aug 2014 and didn't receive my card card nor any statement by mid September, so I called them from store's phone and the representative didn't have any explanation that why I haven't received my card or statement yet then. I received my first statement in early October! With late fee of $25 and interest of $4.99!! When I called the number on the statement instead of greetings from the representative she said, "The purpose of this call is to collect debt....!!" It took me couple of calls and dealing with rude, uncourteous customer service till they got my mailing address corrected and get the unreasonable charges credited! Their attitude is too offensive that it seems they are expecting calls with complaints about fees and made me to believe that Macy's purposely delays statements to have reasons to charge fees! The consumer protection MUST investigate them.

I live in Canada, about a 30 minute drive from the border of Washington State. In late June, I went to a conference in Seattle. It was unexpectedly cool there and because the hotel was half a block from Macy's, I dropped in and bought a package of five pairs of socks for approximately $17.00. Foolishly, I used my Macy's credit card (only for the second time, ever and definitely the last). In late July, I got a statement from Macy's with the correct amount billed. As I was about to leave for Toronto, I decided to write a cheque and mail my payment from there. (Their home address is Mason, OH, a long way from where I live in B.C.)

My husband and I drove to Kansas City (10/2/14) to find a Macy's (and a Nordstrom and a Dillard's). We rolled our eyes at each other in Macy's, as it's typically so difficult to find a clerk for help. I wanted a bread pan and couldn't find one, couldn't find any help, so gave up. But, unfortunately, my husband found a sweatshirt while I was in the homemaking department. We rounded up a clerk who checked us out while joking around with another clerk. He didn't greet us or thank us for our order. He simply rang up the sweatshirt and stuck it into a bag and handed it to my husband, all the while teasing his coworker about some returned item. Hours later, we discovered that he hadn't taken off the hard tag -- that security thing that has ink in it. Second time that's happened to us at Macy's. But who would even imagine one of those on a $40 sweatshirt? Now we are supposed to travel back to Kansas City to get someone to take this tag off (we've tried local stores and their systems don't match the Macy's detagger). We are so done with the sloppy service at Macy's.

I am living abroad for a period of time for my husband's work. I ordered some items online from Macy's on Sept. 27, 2014. I ordered the items to be shipped to a third-party shipper with whom I have a contract because they have excellent package delivery rates. Immediately, I received an email from Macy's, stating my order was cancelled and to call customer service. I called customer service (paying the international fee and getting stuck on hold forever - I will pass over the non-pertinent details of the initial representative's ineptitude). Having been granted the pleasure of finally speaking to a manager, one "Chuck," I was informed that Macy's would not permit me to send my order to this reshipper's address because their system had the address flagged as a potential "reseller".

Terrible experience buying an e-gift card online for my sister for her birthday! TERRIBLE CUSTOMER SERVICE!!! I paid with my debit card, received a confirmation that she would receive the gift card via email within 24 hours. One week later, I write her to see if she received it and she did not!! I called Macy's to see why and they first said the order was cancelled. When I explained to them I did not and would not cancel the order, they transferred me to another department who said they cancelled it because they could not contact my bank to see if this was a fraudulent charge or not, but failed to contact me to let me know!!! While I was on the phone w/ them, they were able to contact my bank and "re-issue the order", so it's apparent to me they didn't try very hard to contact my bank in the first place. Will never do business there again, have NEVER experienced a problem like this when buying gift cards from other retailers!

I've been a Macy's card holder for seven years, three years I worked for Macy's as well during the holiday season. Due to a Retinal Disease, which I was diagnosed at age 16, I was unable to work and two years ago was put on Permanent Disability. My income went from six figures to $22,000, a substantial loss of income caused serious financial hardship for me, especially as a single mother of two girls. Macy's has always been my first choice in department stores for years, even prior to having a credit card issued from Macy's Financial. My credit history has never been derogatory in regards to my Macy's account. Payments on my account are not only kept current each month, but have been paid above and beyond the balance in full each month. I've specifically paid more money each month, several months per year, over the last seven years, to ensure there would be available credit when needed.

Today at 1:09 PM: In August, I ordered 6 suits for my groomsmen for my wedding that was to take place in few weeks. Macy's had the best style and prices for suits, so I did not hesitate to order. After being given a delivery date 2 weeks out, I received an email from them saying that my order has been delayed and a new shipping date is in effect, another week out. When the new shipping date approached, I received another email stating that my suits are in back order. I called and talked to a customer service rep, and was made to choose another style, as my previous order was "indefinitely in back order". The customer service rep was kind, and helpful in honoring my original purchase price and waiving the cost for an express next day shipping. I waited and nothing showed up in about 3 days, so I called again to find out about the status.

I tried to return Mac makeup, purchased at the Water Tower, in Chicago. Without the receipt, she would not credit my account. When I ASKED FOR THE MAKEUP TO BE RETURNED TO ME, she said she was unable to do this. I shop everywhere; this is the worst customer service ever.

Just received a card from Macy's. Talked into it when buying a suit. Got card in mail but no statement and had no clue when bill due. Called today Saturday, at 8:30am by someone in India who could barely speak language and was rude to now pay $75. Asked what was due org. $25 so asked why am I paying $75. Because of late fee. Mind you, apparently the payment was due on the 7th. I said, "You want a payment you drop the late fee." Well that took another 25min. First it was no, then we cannot do that (a lie), then $13, then let me check, music and OK if you make a payment. And wasting over 30min of my time, Say am. I did not want the darn card, and it will be PAID off next month and closed. Honestly I am not going to deal with these US companies who continue to hire offshore labor. So Macy's you can take your card and put it in a very dark place anatomically.

Macy's claims because of outside credit they reduce my credit limit. I have been a loyal customer over 10 years and this how you treat your customers. Once I pay off this card they can close this account. I will never shop here again.

I overpaid my account in 2013 by $186. They sent me a refund check in June of 2013 and I tucked it away to cash later. In the interim, I was severely ill and my focus was on getting well. When I looked for the check much later that year I could not find it and therefore, I thought I had lost it. Rumbling through papers this year 2014, I found the check. It did not have an expiration date on it, so I called Macy's customer service dept, to see if I could still cash the check or will they need to reissue me a new one. They told me to take it to my bank and if they won't cash it, call them back and they will reissue me a new one. I took it to my bank and they said, although the check is still good, their system would reject it because of the date.

I was ordering online through Macy's website and Macy's card declined - I have 800 limit and this was 200 order. Contacted customer svs and was transferred to credit dept. Where Cynthia (nasty) rep advised me I ignored a 2 payment for 2 months so they reduced my limit. I advised Cynthia to check her records as I paid off account in full in June after speaking directly to Macy's and getting amt to payoff account. I have been with them for 20 yrs and for some made up fee they reduce my limit and possibly ruin my good credit.

I was shopping 8/31/14 Macy's South Plainfield, NJ. There was a customer trying to return something he clearly wore and washed. After giving the sales clerk a very hard time she called the manager. To my surprise she took the item back. I cannot say what nationality he was but it's awful how everyone gives in to them, give them everything. I am so sick of this behavior when I wanted to return an item nothing was done for me no meant no!!! Never shop there again.

I ordered a queen comforter set, some pillows, a drapery panel set and valances. Emailed that could not send valances - not in stock - then shipped other items. Billed for all of them - only delivered pillows. Contacted them - asked them to reship and refund me for the single valance they billed me for that I never received and had ordered the number I need elsewhere. Tell me they will reship comforter and drapery panels. Get email from Borderfree that they are shipping to me. Click on link and there are 2 separate valances coming. Order filled 30 minutes apart. No comforter or drapery panel mentioned and oh yes they are billing me for the valances. Already paid for one I did not get. Now sending me and charging me for 2 more I do not want. Meanwhile they have over $500.00 of my money. Where am I going to put all these valances? Will have to refuse delivery of something I do not want. How can they get everything so wrong after their email of "We are sorry you did not receive your comforter and drapery panels, we will reship them"? No mention of a valance. What is wrong with them?

I ordered gift card Aug 5, 2014 online for an occasion on Aug 23, waited for about 16 days no gift card received. I called customers service, spoke with 5 different rep. I was getting frustrated and asked the 5th rep to transfer me to his supervisor after the 4th rep hanged up the phone on my ears, he stated "what is the problem, let me see what I can do". I explained the problem and he said to hold on "let me speak with my supervisor first".........he came back on the phone after 5mins and said "the order was just processed 8/22 and it will take 7-10 business days to receive". I was very upset at this time and I ask him to transfer me to his supervisor, he replied me and said, "let me see if I can get the supervisor for you". He transferred me to a non existing #. At this time have posted a big sign on my front door for UPS to return package back to sender.

My recent experience shopping online with Macy's and dealing with their credit department has been the utmost inconveniencing, time-consuming, and problematic situation I have ever had to deal with. I don't know how macys.com treats 3rd party credit card users, but you would think having a Macy's credit card would be a convenience. Wrong!

I had a very troubling experience with an online purchase recently. I purchased a Casio G-Shock for $300. After inspecting the watch I noticed something not working correct. I took the watch to a physical store to exchange for another one. It was not in stock so it was reordered for a second home delivery. Once I received the second watch I immediately realized this second shipment included additional paperwork from Casio and the watch had much better factory direct packaging and wrapping.

Macy's Online is a place that NO one should ever shop from. I've been a good Macy's credit card customer and on 5 occasions, they have canceled orders multiple times because they say my billing address is not a residential address (it certainly is, LOOK it up), that my billing phone did not match my order (it did because it is listed in my profile), and that they would send a gift card to my daughter and they did not.

We went to Macy's store in Alexandria for shopping. We have gone through the store, picked up some items, we saw the cashier busy, we went to the backside. We saw two employees there. One of them, Henry **, approached us for any assistance. We picked up 2 more items & went to the register. The lady on the register Mukta ** gave us a smile & started ringing. Both these employees were very friendly, courteous, helpful. Thanks.

Each month I need to spend 1 hr to call or chat online because the balance is wrong. And the customer service never can solve the problem. And was reported to ruin my credit because of Macy's error. Called them many times. Finally found the supervisor - was told can be removed but take 60-90 days. I was so angry. The worst credit card in the world.

My wedding registry items were purchased and shipped directly to my home address without giving an option to have the buyers (guests) ship the purchase to their own address. Once I received their packages, I wasn't able to figure out who they were from. I had to find out from my 40 guests that were coming to my shower, or I had to open the gifts myself in order to figure out who purchased them, then either ship them back to their own address or drop them off myself so that they could bring them to my bridal shower.

I shopped at Macy's on May 17, 2014. Purchased several clothing items, at which time, the sales associate said my Macy's card hadn't been used in such a long time it had closed so offered to open a new account for me. I agreed. I charged all the clothes onto my new account. Then went and bought makeup and skincare. Also charged it on the new account. Sales person encouraged me to buy everything that day because of the "discount" I would get for opening a new account. I spent $358.51. On June 1, I returned all the makeup and skincare, as it did not agree with my skin type. I got a receipt for the full credit of $358.51. Then received a statement for period ending June 18, 2014 showing they only credited my account $304.73.... leaving a balance of $53.78.

Every time I have *any* interaction with Macy's online, there is a time-consuming series of absurd screw-ups. Orders are lost, cancelled, misfilled, unclearly or deceptively presented by Macy's; then it takes hours by phone to sort out the simplest of these problems CAUSED BY MACY'S. It is as if I WORK for Macy's! The reps themselves are typically very pleasant, or at least not rude, but they are clearly laboring under a massively dysfunctional system that cannot survive in the present market environment.

I never received my June statement from Macy's and when I called, they credited my interest charge and the Fees charge on my past due July statement. They were very helpful and considerate. Thank you, Macy's!

I bought some rather expensive boots on the website, and then about a week later they went on sale for about twenty dollars less. I emailed and asked if I could get the sale price and they said yes and credited my account back the difference. I have always been able to get their customer service department to email within the next day or so. Compared to some other department stores, they do a good job in my opinion.

If you call the customer service number listed on the website you will speak to a rude person with a I don't care attitude... I called 8 times finally spoke with a supervisor that gave me the number to The Executive Customer Service 513-573-2313. I spoke with Margery and she resolved the issue. You can also speak with Tony at The Executive Customer Service 1-877-887-8781. I just wanted to share so someone will not have to experience the ordeal I went through.

I ordered a sectional sofa over the phone and spent over 4 hours on the phone just trying to make sure I purchased the correct one (what side would be longer). No one knew what they were talking about and every rep I talked to encouraged me to change my order, which I did twice. This was infuriating but was finally resolved and customer service was very accommodating. The day my couch was scheduled to be delivered, the delivery man told me it would not fit in the elevator, cancelled the delivery, and left without ever removing it from his truck. He wouldn't even wait while I called customer service (who told me they do in fact go upstairs). They couldn't get the guy to come back because he wouldn't answer his phone and basically said there was nothing that can be done for 48 hrs. I am now without any furniture. This whole process has been a nightmare. I will NEVER buy furniture from here again and discourage anyone else from doing so. I was trying to save money by shopping here but realized the extra money elsewhere would have saved me a lot of stress and wasted time.

I have had the worst experience with Macy's card services. If I could give a negative rating I would. I do not even know where to start. I have had a handful of bad experiences with Macy's card services and with each experience it ceases to amaze me how this company has loyal shoppers. I will never be shopping at Macy's again. Applying for the Macy's card was the worst decision of all my financial decisions. I have never had any problems with any of my other lines of credit (6).

I had a job interview at Macy's in Wilkes Barre. The lady who interviewed me told me after the interview was over that she is still interviewing and I will hear back from her in about two or three weeks. I gave her a month and I called her in the middle of June. She told me that she's still interviewing applicants and she's going to be getting back to me within a few days. Still no call! So I called her last Thursday and she promised that she'd get back to me within a couple days. I called today and spoke to two people. One said that she'd be in this afternoon, the other one told me that she's on vacation. I'm really disappointed in her for jerking me around!

I received a bill in June 2014 from Macy's saying I was late paying my bill and that I owed interest and fees. I was I went through all of my bills and the last bill I received was in November of 2013 and it was paid in full. So I called Macy's Customer Service, and the first the rep does is announce that they will attempt collections and that my bill is overdue. I told her that yes that is why I was calling but I had some issues to dispute first. Then when I try to explain what I have experienced on my end, the customer service representative (CSR) tries to interrupt me and keeps talking over me. I explained that I hadn't received a bill and I was disputing any interest and fees on the account because of it. Then they told me I had signed up for check free, I assured them I had not.

Macy's was able to redeem themselves by going above and beyond for my best friend. They found a similar, but even more beautiful gown for her that they were able to alter quickly in time for her wedding. They also refunded the price of the bad alteration and didn't make her pay any more additional money. Nobody has the right to ruin a bride's wedding day, I'm very happy that Macy's feels the same way.

I applied for a card at Christmas in order to receive an additional discount. I used the card once and paid it off when I received the bill. It's now June and they are still hounding me. It seems they applied my payment to the wrong account. When I received calls from their credit department, I contacted them and they said they were sorry for applying the payment to the wrong account. They promised to resolve everything immediately. Fast forward several months and I am getting more calls. I call them and they tell me I owe $89.

I requested that the gift be sent to a specific address. My request was ignored and automatically went to the address that was in their system. Highly frustrating since this was a surprise gift for a shower and not even for the wedding. In addition, Macy's put a hold of the entire amount of the order ($176), and then placed a charge for $145 the next day which was part 1 of 2 going out. The remaining $30 will be again charged when part 2 goes out. The pre-authorized hold of $176 will be removed in 5 days. This is outrageous. My account will have $352 on hold to pay for an order of $176. In my opinion, this is fraudulent practice. I did not see any notice on their website alerting me to this practice, nor that the gift would automatically ship to the address on file. The customer service representative I spoke with indicated she receives this complaint frequently so I assume I am not alone in my frustration.

"debt". The questioning went from friendly to hostile when they stated they had cameras all over the store and knew everything I had ever done there, and I had better "think before you speak because there are all kinds of ways to steal from a company" etc.

Let me start by saying due to my experience yesterday I plan to never shop at Macy's online again. I will be posting my experience to various sites. I talked with a total of 6 or 7 people yesterday for over 3 hours only to be hung up on multiple times and put on hold for separate 45 minute spans. I initially called customer service to ask if I could change the size of some items I'd ordered that morning. I specifically asked the rep whom I spoke with would my card be charged again and she insisted that it wouldn't. Of course that wasn't the case at all and Macy's tries to process the almost $200 order again because of the changes and the charge was declined by my bank. The rep and I ended up calling my bank but eventually the bank rep hung up because the rep from Macy's kept arguing and yelling at me.