Macy's Reviews

I had to recently contact Macy's customer service because of a broken Michael Kors phone cover I received. It was a nightmare. The customer service reps spoke very broken English and, even though they agreed to send me a replacement immediately, they sent it to the wrong address. Apparently, a lot of companies are routing their calls overseas to deal with US customer service issues. When I called back to tell them they sent it to the wrong address, they ended up charging me because they had already sent one replacement. The replacement they sent to the wrong address, which of course to this day I have never received.

Having been trying to get onto the Macy's website for 3 days. It states my user id or password is not correct when I know it is correct. I have clicked on the reset password link to get an email sent to me over 10 times and I have yet to get an email from Macy's. I contacted Macy's and they state they are making big enhancements to their system for February and it will not be working for a couple of days. I told them that doesn't get my bill paid. They told me to call tomorrow morning but I work early as I have an offshore team in India and I can't call during the time their Credit Dept. is open. I always pay on the website. So don't get a Macy's credit card.

WHEN I see cute clothes online I check to see if it's in the store. It's not. I live near Daytona Beach Fl and Sanford FL. Why don't you carry the nice selection of tops and jeans in these stores? You always have to order the items pay shipping and handling, WHICH YOU DON'T GET THE SHIPPING FEES BACK IF YOU HAVE TO RETURN THE ITEM. SHAME ON MACY'S. Now I see why people tell me to not shop at Macy's!!!

I ordered a pair of boots and got one free on Cyber Mon. Good deal I thought, until one pair didn't fit. I went 60 miles to the closest Macy's store. Had receipt in hand, they couldn't bring PayPal up (that how I paid). Said I would have to mail back to store, which I did. That was first of Dec. I have called 3 times, they have boots but I have not received a refund to my PayPal acct. Better think twice before you order online from Macy. They owe me $128.00.

The ad says, Deal of the day, $49.99 diamond ring. Reg $200, 1/4 Ct t.w. Ring in white, yellow or rose gold or sterling silver. WebID 2886795. The rings are plated, not gold like the ad says. Is this false advertising, bait and switch or exceedingly poor business practices. I was very disappointed and I'll never shop at Macy's again.

I recently was shopping at Macy's in the mattress department. Upon encountering a salesman, I told him I was just price shopping. I had a mattress that I bought at Macy's 1/2/2011 that is sagging in the middle. I was frustrated with the idea of buying another. The salesman told me about the store's 10 year warranty on mattresses and encouraged me to have mine checked out. I have to say, I was impressed! On 12/16/2016 an inspector came out and said he could clearly see that I had sagging in the middle. He proceeded to do his required measurements and found 1 & 3/4" - 2" of sagging, beyond normal wear and tear (which is 1 & 1/2" or less). I had no stains on the mattress, but unfortunately the law tag had been removed. He then passed me to the customer service representative with Macy's.

Yesterday I received my Anastasia Beverly Hills Glow Palette in the mail. All four pots were broken in pieces. I sent an email to Macy's about what had happened, I received an email back very shortly stating they would send a new one and I needed to return the damaged item or I would be charged again $40. I called the next day and asked to not get a new one because I live 80 miles away from the nearest Macy's and would not be able to return the damaged item as there are 2 feet of snow where I live and the freeways road conditions are currently treacherous. The woman I spoke to was very understanding and sent me my new palette through premium shipping. It was one of the easiest customer service experiences I have ever had. Thank you so much, Michelle from Macy's customer service! I was so impressed, God bless!

I purchased an item online as a Christmas gift for a friend. The item didn't fit but the friend had thrown away the sales ticket to be able to return it on their own. I was able to sign in using my order number and process the return however exchange was that regular retail value instead of the sales value that I purchased the item at. In the upper right hand corner was a toll-free number available 24 hours a day so I called it. The representative that I spoke with processed the return and refunded my money immediately processed the exchange for the smaller product at the original sales price and even overnighted the item to me at no charge. The entire transaction over the phone took less than 5 minutes. I've never been more impressed with the retail customer service operation as I am with Macy's.

I ordered a pair of Oakley sunglasses for christmas. I received them and my boyfriend said that they didn't fit his face. I took them back to Macy's beverly center and we were going to trade them in for another pair. The salesman told me that Sunglass hut is a Vendor in Macy's and would not take the return. He said that I must mail them back. I printed out the free shipping label, took them to UPS and mailed them. I received an email saying that the return was in process and that I would receive a credit when the item reached its destination. I checked my tracking from UPS a few days later and notice that they were indeed returned. I called Macy's and they said that I would receive the credit back to my card within 24 to 48 hours.

Last week of Dec 2016 found that my Macy's Auto payment credit card is set to withdraw $200+ on Dec 30th from my bank account for unknown reason (My auto payment is set for Jan 10th). I tried to access the links on my online account, Credit Summary, Payments, Statements, etc., they did not work. I called by phone, the automated system confirmed the pending withdrawal. I talked to the customer service, the lady confirmed the pending payment but could not find where it's coming from. She indicated she looked at my statements, which I cannot access online. Her solution was to cancel it and send me another card. I told her to delete my bank information which she said she did.

I bought 2 pairs of Nike sneakers online. When I got them they weren't right so I went to the store to return them. When I got there the lady in charge told me, "Those shoes were already use and they can't accept them". I told her we never wear them. We just try them on, so she said they must be sent you something use. I was so surprised. I did not. Macy's sale secondhand stuff. So I called customer services and the guy on the phone told me he would exchange and I ask him, "Where can I made a complain?" He said, "Go to the website" and I ask him if they would do something and he said, "I don't think so." I don't know if they even read it. I am still so mad because if I want to buy something used I rather go to a thrift shop.

I purchased a gold tone Bulova watch as a gift for my husband and received a Seiko box wrapped with a rubber band to hold to shut. Upon opening, it was the watch I ordered but it looked refurbished lacking the protective film on front and back. On closer inspection I see the 12 o'clock numbers just hanging like if it was not glued or welded on to the face of the watch itself. I am so disappointed and surprised that whoever was packing this actually shipped it out and thought it was acceptable. How can someone be expected to hand this over as a gift. Wow. More like a gag gift. Surprise it's not a Seiko!!! Geez.

Ordered an x small sweatshirt first week of Dec 2016 and received an x large. Went through aggravation of returning shirt and received same incorrect XL shirt two more times!! Never did get correct item and had to call three times just to get the final return label for 3rd incorrect item. Something seriously wrong with Macy's service and will not order from this company again! Never been so unsatisfied!

We bought a new Posturepedic Ivory Mist Firm mattress from Macy's department store in 2014. This bed has 2 potholes from laying in it already. I called customer service and they set up a inspection after 2016 Christmas. The inspector came out and said there was a 1 tag missing and a stain by toe of bed and ONLY sagged 1" not the 1 1/2" required. He had me call main Macy's customer service to tell me they could give me basically 10% off a new one. What a joke! I can get more off on one of the million sales they have. I bought couches, chairs and tables from them. I'm done! They should of researched my purchase history before they made a grand decision. Good luck Macy's on more store closings!

Every time I went in to the store with the history in mind of a great deal, I always went to Macy's first. However sales associate service has considerably declined over the last year and I always felt that the store was in complete disarray everyday I went in, including the weekends. My girlfriends and I started discussing the facts and all came to the final conclusion that Macy's was either turning into a ghetto Walmart store or it was on the way out!! Clearly we were right! I have never in my life seen people with such disrespect for others and that goes for the sales staff and customers.

I had fraudulent charges on my Macy's American Express card, the customer service is horrendous! They reroute their calls to the Philippines and they keep you on hold for the longest time, not only that you have to hear the horrendous music while they have you on hold. I mean to get this fraud straighten out I was on hold and rerouted for 40 minutes. I just wish they would get someone that knows what they are doing! Ok as if the fraudulent charges were not enough I was sent a new card, I decided to order to check if all was ok. Well, let's just say part of my order was shipped to a IN address and I live in California. Don't know what the heck is going on but Macy's better wise up. They will be losing customers...

Be aware all the shoppers who go to Macy's furniture. We bought a sofa, love seat and a chair. The leather is peeling off and the color of the leather is coming off and when we called to see if they can help us they just ignored us and said it's been a year and there is no warranty. I would never recommend anyone there. Stay away from them.

Macy's had this special free shipping offer after Christmas I guess to generate revenue but Macy's failed to advertise that it was free economy shipping. I placed an order on the Macy's website so I did not have to go into a store to purchase my item. Advertised was free shipping with $49 purchase. My item was only $35.00 so I searched for something else to order to make it $49. I would not have ordered anything else and would have expected to pay for shipping but I fell for it.

I had 7 bottles of Chanel perfume fraudulently charged to my Macy's card. The total amount was over $900. Someone also called impersonating me and increased my Macy's card limit to $2,000. The fraud department at Macy's terrible. Someone ordered 7 bottles of perfume and shipped it to an address not associated with me out of state. The online address that was listed as my billing address was not the current address associated with my card (it was my old address - not the address where the perfume was shipped). None of this flagged a fraud alert and no one contacted me. I reported this fraud in November.

I wrote a rather scathing review yesterday regarding my experience with Macy's international online service. After a harrowing 90 minutes on the phone with people who meant well but would not help, I was contacted by the head office today, specifically the executive office. This was following a zinger of an email I had sent directly to the big boss. To be honest I did not expect a response and just wrote it off as a good venting exercise. Imagine my surprise this morning when I heard a voice mail asking me to return their call.

There are 5 charges with the exact amount of money ($131.44) on my Macy's card right now. Called them several times but they sent me a letter asking me to report the fraud to the 3 national credit reporting agencies; otherwise it would affect my credit score!!! They asked if I had reported the incident to the police! Never had such a ridiculous experience with any credit companies! I have Amex, Visa, Walmart, Target, and... but none of them treated me like this!

I 1st spoke to one rep from Macy's on wed 12/21, she processed my order for a family pajama set size M only size she said was available. I advised her I needed the pajama fast because it was for Xmas. She added the shipping 1-2 days which I had to pay $19 extra. (no problem). I used a Macy's gift card that originally was from the same pajama that was returned because of size didn't fit. No more in the store. So I use the gift card and the remaining on a credit card.

I ordered an e-gift card for $100.00 on 12/24/16 and never received it in my email. It wasn't in junk folder either. This was a gift for my son's girlfriend. It was completely humiliating to not have a gift for her on Christmas because I never got it. Called customer service on 12/26/16. I waited on hold 15-20 minutes to talk with a person. She couldn't figure out why I didn't receive it, put me on hold to get her supervisor, and disconnected the call in the process. I called back in, waited forever again, and 2nd person said she would email the gift card again. Put me on hold. I waited over 30 minutes and she never came back. Called back in. Waited 40 minutes before getting a rep on the phone. I was explaining about never receiving the gift card and he hung up on me.

I ordered a Denby teapot in November on sale from Macy's. At first it was on back order, then shipping in January. Today, Christmas, Macy's emailed me that they canceled my order. I checked and they are still selling this Denby Heather Teapot and will ship it in 6 days. Macy's just did not want to standby their sale price and free shipping! Shameful to do on Christmas Day! It was a Christmas gift to my daughter. Horrible business!!!

My order of 3 identical wallets, Fossil card holders was a nightmare when they arrived. They were in an unpadded plastic envelope. They are each supposed to come in a metal box. Wallet 1 in a dented box. Wallet 2 in a box with no lid. Wallet 3... nowhere to be found until I opened dented box of Wallet 1. Lo and behold Wallet 3 thrown in that box too! And they took forever to be delivered. The packing slip had a place to enter name and ID of who packed the items. Of course it was blank. I called customer service. Hung up on once. Second try... I was told 'sorry' and guess what? The survey I asked to complete was "not available ". What a surprise! Macy's makes every other delivery I have ever received look perfect next to their totally unacceptable delivery.

I contacted customer service after receiving a scheduled payment notice for the statement balance. Included in the balance was a 12 month-no interest promotion that I was paying separately with weekly installments. Customer service supposedly stopped the pending withdrawal and also turned off automatic withdrawals per my request. Two days later my account was debited for the entire amount. I called customer service again to request a reversal and was told it would take 8 business days and they were sorry for the error. I requested to speak to a supervisor who agreed to call me with the progress in a week.

We bought a $50. sweater 2 days ago. We were given a 'gift' of a Macy's Money Reward Card with a value of $5. ($1. for every $10. spent). We were told it was a special promotion gift. Nice! Right? NO! My daughter didn't like the sweater, so we returned it the following today and asked that the purchase be put back on our credit card. They only returned $45. back to the credit card!! Saying they had given us a card worth $5. on a future purchase. We were shocked. I took the card from my wallet and told they we didn't want it, if that was what kept them from giving us a full refund. They refused! Macy's earned $5. from our purchase. Unless you are CERTAIN that you will not return your purchase, you need to refuse the Macy's Money reward card offered to you, or you will lose money. Also, the reward cards have a 1 month validation limit! BEWARE.

The problem started a few weeks ago when I returned a pair of shoes I'd bought online that didn't fit within the return window. I had paid online with my credit card and fully expected to receive a credit back on my credit account like every other major store does. Instead, I received a gift card for the refund amount even though I never consented/requested that. I don't want that because that means I am basically still paying for the shoes/interest on my credit card even though I no longer have them until I buy something else and "transfer" it over. I was mad, but I said, "Fine, I will just put it toward something else" thinking it was perhaps my fault for not checking the "credit to my account" box or something that many stores have on their refund forms.

Errors in website led to order cancellation by Fraud Protection Dept - though CCard was charged. After hour on phone w/ Fraud Protection (based in Philippines) order was reinstated incorrectly resulting in 3 days delay, TWO additional identical charges to CCard and error in reinstating order - and ANOTHER order cancellation. Last chance: three days before Christmas and another hour with Fraud protection lead to order reinstated correctly BUT despite my pleading did not expedite order, resulting in delivery date post-Christmas and additional charge to CCard. Finally one additional hour with Customer Service to cancel my order. I will NEVER use Macy's online again.

I called customer service three times because I was not sure why I was being billed over 65 dollars. I was unable to get into their website and they were unable to reset my password by email. I called twice to try to understand why I was having these extra charges on my account. Two women that spoke with heavy English accents could not tell me what the content was. I figured I paid for a learning lesson for 65 dollars. I paid them. Called back again for a third time, and was unable to even identify the woman's name after I asked for it twice. I thankfully canceled my card and will never buy from Macy's again. I will tell my friends this experience too. Buyer beware!

I really used to like Macy's. I have been a VERY loyal customer over the past 20 years. Used my Macy's credit card, and paid my bill on time every month. But something has gone terribly wrong. It started about 2 years ago and has escalated just recently. For whatever reason, they have allowed fraudulent activity on my account. There was one very large charge about 2 years ago, which I caught and notified THEM about. No problem, they took care of it. In fact, I caught it so fast, they stopped the shipment before it was delivered. I saved them a chunk of money.

I am very pleased to share that I contacted Mr. ** office (President and CEO of Macy's) via email and his office called me immediately to address and resolve the matter. Cathy, from Mr. ** office, listened intently to my horrible experience and reassured me that she would be looking into it and take steps to ensure this didn't happen to other customers. They also refunded the entire amount of my purchase immediately AND sent me a gift card for the amount of my purchase to spend as I choose. I was VERY impressed with the immediate response - and even more impressed by how this issue was resolved. Because of how Cathy handled this matter, I am once again a LOYAL Macy's customer - I may not order items online anymore, but I will continue to shop in their stores. Thank you, Macy's, for being right by me :-)

I ordered 4 Apple watches on November 23rd. Two of the watches shipped within a few weeks, the other two were back-ordered until January 3rd. They DID NOT notify me to tell me they would not be here for Christmas. After waiting a week after receiving the first two watches, I called them and that is when they told me they were back-ordered. These watches were Christmas gifts. They SHOULD have notified me. Today, I spent 8 hours locating and ordering, from Macy's, the two watches they said were on back-order. The whole process has been a nightmare. I had to order from two different stores to get the watches. Dealt with some really great employees, and some that were very frustrating. I will never order from Macy's again.

Please be advised when shopping online at Macy's. I ordered a few Items for Christmas and charged it to my credit card. I WANT EVERYONE TO KNOW because Macy's fails to tell you that you will not only have a hold on your card for the full amount, you will also have an additional hold for each transaction that is shipped separately!!

I paid my full balance last bill of $48.88 and I got a bill for $2.00 next month. I'm sure it was interest but I have not had this happen with any other store credit card I have had. I pay balance of other cards and I do not get another bill! I rarely shop at Macy's due to this and other issues with their stores.

I spend hours online making a purchase. First I didn't be able to use this coupon saying that I will save $20 out of $50 purchase. I call Macy's. They hang up on me, then I continue with my order trying to do it by myself. I have another different codes 4 to be exact. No one works so I have to call them again and ask for help, I want to say that my purchase was for $298. He say "I'm sorry but right now we have really cheap prices so not coupons to use" even do I have 5 different codes??? I told the guy why Macy's spend that much money and paper sending us garbage that never work not and this cheap prices time neither before or after. We always come there with our discounts and they never able to be use... wasting my time...

My mother purchased a Michael Kors coat for me for my commute to the city for school. She purchased it through PayPal. Macy's charged her three times for the coat. She called and after three calls was able to speak to a manager. They were attempting to tell her she wouldn't receive her refund for a week. The next day, she saw they canceled all three orders when she only requested they cancel two. She had to purchase another one, at this point no longer at the great sale price. I received the coat and it was too big. I sent it back, in order to avoid another nightmare with the card, with the understanding I would receive a gift card refund. I waited so long to hear anything that I called and was told it had reached headquarters but would take three days to 'process' before I received my refund.

My nephew went online to buy a gold chain. Macy's had one for $5000.00 marked down to $1500.00. He ordered it and when it came to me it did NOT look like a $5000.00 dollar chain. He went to 3 jewelry's and was told by all of them it was worth about $300.00 dollars. And Macy's will not give a refund because he took the sales tag off. Macy's is a Rip off.

I shopped at Macy's at 555 Coddingtown Mall, Santa Rosa yesterday. It was a busy shopping day with many customers. I had some returns and purchases. There were multiple employees all working behind the counter with customers. My transaction turned out to be complicated. Your employee, **, was gracious, helpful and courteous throughout the transaction. I truly appreciated her help, her intelligence in managing this transaction and her patience. She is certainly an asset to your organization. I would like to say "Thank you **" in this review.

If I could give it zero stars I definitely would. Have reported on many occasions fraudulent charges on my account. Their answer is that even though I made a claim I still have to pay for services and purchases that I didn't made. They are willing to fix nothing and do not take their customers needs nor rights seriously. Have never had this kind of issue with any other credit card just theirs from the beginning.

I am extremely disappointed with my experience doing returns here today. I had 5 returns to do. 3 clothes and 2 home goods. As soon as I entered I was told I could go to any counter to complete my returns. The 1st 2 service centers were empty. I waited for about 3 mins each before moving to the next counter at men's where I waited for another 5 mins before I got serviced. They refused to do my returns since I had women's clothes and home goods. They asked me to go to the Women's section to process both my returns.

I was placing an on-line order with Macy's. It asked if I wanted to redeem my Plenti points. I had almost $30, so I typed in all of the required information. When I placed the order, a message appeared that Macy's could not verify my Plenti points and was cancelling the order. Later that day, I received a notice that I had used Plenti points. Sure enough... the Plenti Points Macy's "could not verify" they used! I have been in contact with both Plenti and with Macy's and can't seem to get anywhere. Plenti first said they would expedite and put back on that day (that was the 7th of December and I still don't have).

The only instance in which I see myself ever ordering from Macy's again, and putting myself in a position where I will ever have to interact with their customer service, is if I suddenly become a ** who takes pleasure in being humiliated. I called Macy's about a very simple request: to change the account my refund would be sent to because I had to unexpectedly close my account due to fraud. I was assured by the representative on the phone that it would not be a problem, that they would be processing the refund on the alternate card I gave, and that I would receive an e-mail confirming the changes. A week goes by, I receive no response, and I call them again. This is where the harrowing ordeal that is Macy's "customer service" begins.

12/2/2016 I order 2 jackets for $55.57, so they stop my order say fraud, so on 12/3/2016 I call. Spend 3 hours in the phone asking them what is fraudulent about my order my acct., they couldn't explain. So I told them to send my grandchildren their jackets, they acting stupid so I ask for a manager. He goes off on me. I told him to send me my babies' jackets. He said he couldn't I had to reorder them. I said "you all stop my order. Pulled my money out my bank acct.." He said it takes 24 to 72 hours to put back my money. I said, "It didn't take 24 to 72 hours when you took it out my acct.."

On November 27, 2016, I purchased a Ninja NJ600 Professional Blender online, along with other items. I received emails thanking me for my orders and then, received emails about when they were shipped. But in reference to the Ninja Blender, they advised me once the order is processed, they will email additional details. I got an email on December 02, 2016 stating that my order has shipped and even included the tracking number. Today is December 12, 2016, and this order that was processed has still not arrived.

Very disappointed with the way my Michael Kors bag was shipped. It did not come with the dust bag. Was literally just shoved inside a cardboard box and shipped. Did not have the protective wrapping on the hardware (zips handle, MK logo). The hardware was scratched. There were MANY scratches on the MK logo and the zip handles. Even before it was shipped, it was painful trying to deal with their international shipping customer care. All I wanted from them was the tracking number which was not emailed to me then and it was so hard to make them understand what I wanted.

For Cyber Monday I ordered 3 separate orders. A few days later, to my horror, 2 of the orders were cancelled without notice. So I called customer service to reorder the items at the same price. Macy's apologized and assured me my orders were on the way. Well here we are a week later and the orders were cancelled AGAIN WITH NO NOTICE! Needless to say, I wont be shopping online at Macy's anymore.

On 11/27/16, I ordered boots from the Macy's website. At the end of the process, there was a glitch and a message came saying there was a problem and to try again with the purchase. I ordered the boots again and everything went through. When I checked my inbox, I saw that both orders went through. I immediately called Macy's to cancel one of the orders. I had to call Macy's three times. The third time I explained the situation with a gentleman. He understood and said that he cancelled one of the orders. I then receive the boots from both orders. On 12/4/16, I took the boots with the receipt from my phone to the shoe department at Macy's in the Arden Fair Mall. They were very busy, but I explained what happened and that I was returning the boots. The woman had me put my credit card into the credit card machine and she said the amount of the boots was credited already. She thanked me as she took the boots and gave them to another employee.

Purchased a few items on November 29 for delivery to Vancouver Canada. It hasn't even shipped yet. Customer service not responding to emails, their cross-border shipping agent telling me to contact them. Missed a gift deadline, huge disappointment.

I purchased a beauty item from macys.com on November 25, 2016 and opted for online order pick up. For some reason I could not go to the store and could not collect it by December 2 which was the last date for pick up. I was expecting a return credit but got nothing so far till today Dec. 10. Therefore I checked order status and to my utter surprise it is marked as 'picked up'. I could not understand how this happened as neither did I go nor I sent someone to pick that up on my behalf. I have contacted the customer service, they could not help but transferred me to the store. No help from there either. The lady who received my call paid no attention to my words, kept on telling me to check my bank account. She seemed annoyed and did not help me at all.

I just went with my husband to Macy's Mens at South Coast Plaza. We were in line to check out when a sales associate decided to help the guy who was behind us instead of helping us first because we were next in line. I felt very discriminated. I talked to the manager, James, and he said that the sales associate helped the guy instead of us because he was one of his clients. SO that means that if the sales associate know you, you don't need to stand in line? I don't think that's fair. I felt discriminated and disappointed.

Back in October I get a call from an unknown number telling me I owed $150 in charges on my Macy's card. I told them that I had closed that account. They said the charges were made in June. I asked why I hadn't rec'd a statement to dispute at that time? They verified my address which was wrong. I also asked why they were calling now after so many months? I could have taken care of things before it hit my credit report negatively??? They had no answer. I disputed the charges which they seemed very familiar in the process of, having a whole other Dept to handle those fraud accounts. They assured me the credit reports would be updated, the account closed, all done. I then get a statement in the mail several weeks later 'welcoming' me to my new Macy's credit card?! Bottom line & several hours on the phone later, they transferred all the late fees, to the tune of $130?!!

In the middle of November, a fraudulent charge was placed on my credit card. The fraud department caught it, called me promptly, and told me that they would close that account and send me a new card. Fast forward to 2 days ago when I wanted to make an online purchase and realized that I hadn't received my new card. I called to find out the status and found the customer service agent could not, for the life of her, understand my question. I had her transfer me to someone else, who looked and found my account had NOT been closed after all. He then closed my account and said I would receive a new card within 8-10 days.

I've been ordering items from Macy's online all year and believed them when they said (as stated on their website) the state tax will appear on the initial order but will not be charged to my card if the items are non-taxable in my state. They specify that the shipping notification will show that the state tax was not charged. Hah… don't believe them. All those items were taxed state taxes, and none of them were eligible for that tax. I called Macy's and was told they couldn't do anything about it, wouldn't even let me speak with a manager who was just "too busy". So be very clear about Macy's online ordering: they will charge you state sales tax on non-taxable items and they will pocket that money. They just lost a customer.

After purchasing an engagement ring, before returning to the UK I was assured that my ring could be resized, in the UK. However, due to the poor quality of the gold and the diamond, several highly reputable jewellers have refused to alter it, for fear that the ring could collapse and the diamond (heavily flawed) could split! Ironically we avoided the diamond district in NY for fear of being conned. I have tried to contact someone to arrange for Macy's to alter it but I am still waiting for Customer Service to contact me. Just BEWARE of this as it is very upsetting having a very expensive engagement ring that I can't wear.

Ordered designer purses as Christmas gifts from Macy's since they seemed to offer good prices. Huge disappointment! I had an impression that I got merchandise from a second-hand store: price on price tags marked out with black marker or torn, bags just thrown into one box without even plastic bags, scuffs on the bags, quality of bags is like from an outlet, one purse is missing though listed on the receipt! Will return them all and will NEVER order from Macy's! While trying to get as much profit as possible for Black Friday and after that, they completely disregarded the quality!

I ordered 4 pairs of jeans and something else from Macy's. Jeans didn't fit so I shipped all 4 pairs in one package back for a refund. They received the package but gave me refund only for 3 pairs of jeans. I called multiple times regarding that, but they refused to give me money back for the 4th pair of jeans. I have no jeans and no money now. Worst company and customer service. They lost me as a customer. Stay away.

For Cyber Monday, I ordered several things from Macy's and after I had placed my order, I did a double check since the total seemed very high. I ordered 6 items of clothing and the total with tax was $175.90 before tax but when I added the items, the total should have been $140.91! I was shocked. I order many items online and I have never had a Shopping Basket add my items incorrectly. In addition, as I checked out, I applied some coupons so the total should have even been less but there is no way to recreate this once you have placed your order.

If you choose to order from Macy's online for the holiday season and you are like most of us and not extremely affluent, please know that Macy's will abuse your credit card and won't show a bit of remorse. Heck, they don't even understand how what they are doing is wrong. Here's the scam that happened to me: I ordered 12 items for Christmas from Macy's online. The total of the order was around 315 dollars. This charge appeared on my credit card immediately. Two days later I received a notice from my 'wallet' on my phone that my card had been hit again by Macy's for an additional 34 dollars.

I shopped Macy's online on BLACK FRIDAY. When I got to paying for my items, I was given a notice that Macy's was having overload difficulties and to try later. I then cleared all my cookies and waited a few hours before returning to their website. At this point, I started all over again with my order, adding some and taking other things out. I then clicked the PAY NOW button and everything went through. I felt relieved until I got notice from PayPal that both orders had gone through. Not only did they go through, but Macy's put a hold on my account twice for the amount of $119.

Let's start with my most recent issue, double credit card authorization holds because they decided to ship my order in two shipments. I don't know about you but like many Americans I like to use my credit cards on Black Friday, but was not expecting Macy's to lock up more than the amount I purchased. I am strongly considering starting a class action lawsuit as I can't be the only one this has happened to... And now let's move on to their phone centers and the poor service of being disconnected multiple times, and being told you're the reason the problem occurred and that they are unable to make any changes to an order after 30mins.

I have been regular Macy's customer for 12 years and Macy's has changed so much. Never get a guarantee that you will get the order despite the confirmation for pick up. When you arrived there the store could reject you and said order not available so would be sent later. I don't understand why sending the barcode and emailed that the order was available to pick up when it wasn't. The worst part was I found that item on shelf in that store location. I told the sale associate and the manager of the store still said my order was not available?!? The expense of me driving to pick up for nothing was a waste!

I love Macy's products; however, they have some the worst customer service of any company that I have dealt with online. And I shop with a lot of companies online. Every time that I have ever tried to make a payment online with Macy's, I have had problems with it. Most of the time the Macy's site does not work. Every time that I have ever called Macy's customer service, the consultant cannot speak plain English. They can't understand what I'm saying. I get so frustrated. I end up getting transferred a lot and I usually ask to speak to a manager.

I made an in-store purchase with my credit card. Later, I received the bill & immediately paid it thru my online banking. Got another bill in approx. 2 weeks that said it was past due. I called Customer Service & talked to that same woman who speaks terrible English & she ultimately required me to send proof of payment -- to fax it to them. I told her I didn't have a fax machine so I would be mailing proof to them. She informed me since I was mailing it, it would take them much longer to process & research my payment. (Don't know why.))

Black Friday seemed like a great shopping deal until you realize that Macy's website cannot handle the volume. After trying to place my order, I received an OOPS message from them stating that they could not complete my request. I had to place the order again and then about 45 minutes later, I received two emails that BOTH my orders went through.

Recently I purchased several fragrances from Macy's online. The reason I didn't go to Amazon or eBay, was because I wanted authentic perfumes, not fake or watered down ones. For my great horror, that's exactly what I received. After spending nearly $400, I received Mademoiselle, and two varieties of Tresor (the original and Midnight Rose), that were either fake/expired or watered down. They don't (literally!) last even a few minutes!! The only fragrance that seemed authentic was Yves St. Loraine's Paris. Extremely disappointed!!! I'll NEVER buy anything from Macy's again!!! I have much better chances buying authentic ones on Amazon or eBay, without paying an arm and a leg.

I am so unbelievably furious and disgusted I needed to write a review which I never do. DO NOT DEAL WITH A MACY'S CREDIT CARD. I will never order from Macy's again. I placed an order for 2 coats totaling $600 in store at Macy's and they were to be delivered to me while I was out of the country. I have a roommate home to collect the package, and our packages are always delivered inside the building. Well it turns out despite the cost, the package was delivered to my front door. I live in Chicago- the package was stolen that same day.

I purchased some items at the Macy's store at Memorial in Houston and was offered some promotional discount if I opened a Macy's account, which I accepted. First big mistake! I made further purchases at the same location the following week and received another discount offer for setting up a different credit card account (Amex), with the promise of consolidating all my balances. Again, I stupidly agreed.

We traveled from out of town with saving coupon cards, to find once shopping they were offering the same deal anyway with 20% off, and would not take the $20. 00 card. Okay, understand but then was given Macy Money Reward card to use on internet or in store purchase $20 during a certain times. I was using on internet, and put gift code in. It took and gave me the reward but when I completed the order, it charged my charge card full amount and took off the rewards card. When contacting them by email, they said I could not use with my order, nothing on my card gives me any exclusions. Just know not to trust them anymore. Also printed on my receipt they honored the ELECTRONIC GIFT CARD ** but it was not honored in the charge.

Charged twice for an item that the website stated could not be charged with the suggestion I use the listed number to call Macy's if the problem continued. Which I did, only to get a person which l had difficulty understanding their English and had to repeat my problem several times. She did not address the problem stating all she could do was take another card and place the order. On the next day, my card showed that both charges had been withdrawn from my PayPal Debit Card causing an overdraft.

I ordered a Michael Kors backpack purse from Macy's. After receiving the order confirmation email I immediately noticed that it was not charged to my credit card but to an unknown person's Mastercard. I immediately called customer service and they confirmed that my credit card was not the one that charged. I still don't know who the card belongs to or how it was charged. I have only owned one credit card my entire life and have never ordered anything online with another one. The customer service person was difficult to understand but assured me that the order had been canceled and I should not worry about it even though I stressed that I was worried about it because it was fraudulent. She then asked if I would like to place the order again using my card. I should have trusted my instinct that told me something was not right but since she was a Macy's representative I continued and gave my card information.

I had to make a record 15 phone calls to get my order to go through!! They deactivated my gift card so I had to call to get the gift cards reactivated. When I called to make the payments with the card, it still didn't go through. I had a promo code that was going to expire so they said to call back the next day and they would HONOR the the price since I had the bag number and record of trying to pay.

I have been a long time, loyal customer of Macy's until the last few weeks. It's impossible to access item information let alone try to buy anything online from Macy's lately. And when you do they won't even honor the very discount codes they advertise. Then when I decided to speak to an actual person the ENTIRE order was wrong. But I didn't know it until the email confirmation charging my account! The person quoted me a charge for my items AFTER the discount but I never received it on either order and the size was wrong on the other.

I bought a rug from Macy's September 10th, order number **. It was the wrong rug. We sent it back to them in exchange for the correct rug. After a week of waiting and following up customer service they tell us the rug we want is not available actually, so they credit us back a PARTIAL refund. From the last call I made to them two weeks ago they had informed me the remainder would be sent in 10 days alongside an email confirmation which I never received.

Macy's will make sure that they screw you over in every way possible. When you get a credit card with them and make a purchase on Black Friday and your stuff gets stolen they will make sure they don't lose money. So... made a purchase on Black Friday. There was fraudulent activity on the same day (obviously not me) so reported it. Then they say they're sending me new card... NEVER GET NEW CARD. Then call them to find out status of card I never got. They then let you know there are charges and you owe them over $200.00. Then when you let them know you haven't had a card and that your wallet was stolen (ID's credit/debit cards and all) they will then keep on and let you know there's nothing they're gonna do to help you. So, when you finally get to someone who will help you they finally file the fraud claim.

I am a passionate and assiduous customer at Macy's, whether online or in-store. The experience I had today, Oct 24, 2016, around 1:15 pm CST was extremely unpleasant and I am writing to share it with you, hoping that people like "Reggie (or Reggie's)" can be banned, extinguished and/or sent to customer service training ASAP.

Ever since Macy's switched to the Citigroup payment portal service is horrible. It's almost impossible to log in and customer support is non-existent. On the rare day the system does works, it's only on Internet Explorer. Whoever is running this program should be fired and never be allowed to program another computer. I'm starting to wonder if it isn't a scam to force customers to pay late fees.

Macy's Credit and Customer Service is the worst. You call them and you can expect to be on hold for hours and hours and they will tell you that they cannot transfer your call to a specific department because it is closed. (YES OF COURSE IT WILL BE CLOSED AFTER WAITING ON HOLD FOR AN HOUR). Most of the time the employees are from overseas who have no idea what they are doing, whatever you ask for they don't know the answer and they will tell you to call back. I just don't understand if they are not going to be able to help a customer then why are they there? I am really unsatisfied with a Macy's Credit Customer Service and I wish they can take an action and fix it, because this is the 3rd time that I am getting this kind of customer service.

I purchased a mattress on sale on May 5, 2015. Macy's allegedly offered lifetime warranty for this mattress. The right side of the mattress appeared to be sagging and had a deep contour, that really affected our quality of sleep and caused pain in me and my husband's back. I had to go to chiropractor and physical therapy because the pain started to bother. My husband weighs 140 pounds and I weigh 100 pounds, respectively. Thus there is no reason to believe the sagging in mattress is caused by overweight. This started happening within less than 6 months, the mattress started sinking in certain places. I called Macy's and they sent an inspector. They replaced it the first time because it was bad. They gave me a new mattress (I still think these are all refurbished cheap mattresses that Macy's puts on sale or provides false advertising).

I had very negative experience with the customer service at the woodfield Macy's. I purchased 14 items for my daughter and got home missing items in the bag. After waiting for 20 minutes to be helped it's a complete mess. They are very unorganized. I called the customer service line the next day to make sure I report this issue (thinking this is a normal company who cares about their customers). I spoke to a floor manager will and I arranged to come to the store and see him to resolve this issue. Unfortunately I couldn't make it on that day but I also called the manager and did let him know I will go in to see him the next day (I respect other times).

*Warning to all Macy's shoppers*: I have been a loyal shopper at Macy's for over a decade, and will never shop at Macy's again due to their disgusting treatment of employees and their raw GREED among other failures. I do not want to contribute to their embezzlement of employees (and defrauding of their investors by over-projecting sales before the actual figures came out) making Macy's richer.

Their clearance sec is awesome. Ordering is a breeze. Shoes came in priority mail promptly even having ordered them the day after Christmas day.

It's hard to determine size since I lost weight. Sometimes size is exact and at times small. At the stores they tend to accept the coupons and not online. I do know they will match what is online at stores. I guess it depends on the sale. I dislike shipping costs. The best is buy $25 get free shipping. There are times when I only want 1 or 2 items and it cost more and not saving. I then don't buy and lose out in sale. I don't drive so online shopping is the best for me.

Dressy t-shirt. Takes very long, almost two weeks to receive product and you are paying high priced shipping charges.

I had the wrong size and even though I bought it online, I was able to exchange at the store. No waiting for a replacement. Very easy to check out. Very simple. I love shopping at Macy's online. The Website is very easy to use and check out is a breeze. Exchanging items was simple and fast.

Quick and user friendly. Select what you want to purchase (e.g. pants, shirts, etc.), select style, review the available styles/sizes, order the desired product, input shipping information and payment option. Very good process. Only negative is the large selection quantity that is available.

I have only had several occasions in which I had to call Customer Service - one when an order was duplicated and I asked how was the best way to return it and another was when a pair of shoes was ordered online and the shoes had two different sizes. The clerk at the Macy's store deleted the shipping charges and I called customer services asking why did I have to pay shipping for a defective order. They promptly returned the shipping charges. Sometimes I'll go back to my bag a few days later and my choices are still there. I usually do not have any issues shopping online at Macy's. If you do not order the minimum for free shipping the charges are steep at $9.95 unless there is free shipping even for a few hours. The choices are many online and much more than shopping at the free standing stores. I love their return policy - no questions asked. Sometimes what you ordered may not work and one of their stores are not far from where I live.

Purchasing online was very easy & gifts to my granddaughter was received quickly.

Had to return a different item, no hassle at all. User-friendly website, great sales offered. Online shopping is easier for me than retail shopping. I don't feel overwhelmed by racks of clothes, different areas of the store for each different clothing line. Clothes appear to be in better shape when bought online and delivered to your home.

Used my Macy's American Express card in late June. Received first bill in July and paid the full amount July 27. In August, I received a bill that had a "late fee" only. Ok, maybe I missed the payment deadline? So I went back online and paid the late fee in full. In September, I receive a paper notice that I have "$0.00" balance. Good. October 4th, I get a bill for the full amount again plus additional late charges. And the automated phone calls have started. I received 2 last night and 3 this morning. Have been on hold trying to tolerate unbearable warbled, distorted music for 29 minutes. I can hardly wait to close this account and shop elsewhere.

My wife shopped at Macy's religiously, and always used her Macy's card. I talked her away from using the card, and paid off the remaining balance, leaving the account at $0. The next month she gets an email that her bill is ready. This email contains no information regarding the bill, due date, minimum payment, balance, etc. that one would expect, and gets from companies such as American Express.

"Your order couldn't be processed and was canceled. Don't worry, your account wasn't charged. For other methods of payment used, we'll mail you a Macy's Gift Card. Please note: the Macy's Gift Card can be used to purchase merchandise online and in store; it isn't redeemable for cash. Please call our Consumer Protection team at 1-866-282-8977 (Monday-Saturday 9AM-9PM, Sunday 9AM-7PM) to resolve this issue."

I spent over 20 minutes this morning on "hold" listening to (horrible) music, waiting for the Macy's representative to come on the line. The music was periodically interrupted by a recording telling me how to pay my bill online instead of waiting, and they warned that it would be a long wait. Let me back up a little. Last month, they sent me a statement with an incorrect late fee of $35 added to the bill. I called, finally got through, and got the late fee removed. I paid the legitimate part of the bill online and thought I was through with it. So, this month I got another bill with the "late fee" doubled, plus interest! Plus a series of robo-calls, with a collection agency recording telling me to press 1 if I wanted to pay my bill over the phone. Mind you, I had not bought anything; the bill was entirely for nonexistent late fees, plus interest.

I LOVED shopping at Macy's online and in store however recently when you make an online purchase, they follow it up with a "Macy's Consumer Protection" call where you have to provide a code they left on your voicemail on the number they have provided. My sister and I live abroad and my sister was visiting my mom in the States. I placed the order to be delivered to our house in the States and they called a number I no longer have (and didn't provide on my order - I used my mom's phone number since she's home where the package will be delivered). When I didn't answer the phone I don't have, Macy's sent me an email to notify me. The email said "Please retrieve the message we left for you at the phone number ending in ** by 6 pm on 09/18/2016 to ensure your order is not cancelled and ships to you as quickly as possible. When calling back, please have your reservation number available."

Macy's are at no surprise closing some stores. Took an hour to find someone to close my account after paid off. Also had to have interest charges removed after I paid balance and closed the account the same day. I wouldn't recommend shopping in the stores that are actually still open or online.

I have been trying to solve a dispute of unauthorized charges for 8 months now and it still has not been solved. I have been calling MACY'S on a daily basis and no one seems to know what the hell is going on. I am now going to hire an attorney because of this unauthorized issue - my checking account is around -1000 thanks to Macy's. I never leave a bad review, but this is by far the worst company ever!!!

My wife has had a Macy's card for the last 14 years. We both have over 800 credit scores. She purchased a $20 item and evidently the credit card statement never arrived in our mailbox and we were charged with a $27 late fee. Well, that is life so we were just going to pay it. But before we got the check in the mail, DAILY collection calls came rolling in with no way to speak to a human being. We are APPALLED at the idiotic lack of customer sensitivity from this company. We are closing our credit account and doubt very much if we will ever shop this failing department store ever again.

Purchased a pair of Style & Company Jeans late August 2016, put them on in anticipation of a great Labor Day Weekend at the lake. Pulled them up and the zipper ripped an 8 inch gash in my leg. (No swimming, ruined weekend for water sports.) Called Macy's to ask where to send a note with a picture. Woman told me to go to the website and fill out the form, they would contact me. So I did and they didn't! Still haven't heard from Macy's, still have a gash on my leg. Just looking for an apology and hoping they will look into the zipper problem so no one else will get hurt, but they choose to ignore me. Time to rip up my charge card and shop elsewhere. They should be ashamed.

They never sent an email statement and charged late fee. I searched all of my emails and I do not have one from them last month. Charged me $27 for late payment fee. Asked for excuse and they only can waive $16..... I just paid in full and disputing for full late fee to be refunded. I asked to forward this email from last month for 10 times. But never got it. They never sent one. Never change your statement to paperless. They will trick you to charge you...

If a Macy's employee asks for your phone number so they can add you to their clientele, DO NOT GIVE IT TO THEM. They store your card information, address, phone number, even birthdate and transaction history for future reference. They can even order and buy things using your phone number without you even being there. It is a disgrace that a company like Macy's gives their untrustworthy employees access to customer information with a simple phone number. Most employees do not explain what they are doing and store your information without your knowledge.

I should mention first that I have never written a negative report in my life, but I cannot stay quiet about this company. First, I returned a few items, which took about two weeks for them to allegedly "credit" (according to the site), which they didn't do but sent me gift cards instead. I have *never* dealt with a company that refused to refund my money. This move insured Macy's Credit Card kept everything I spent.

I have tried to get information regarding my account for two hours. I called, no help! I am so completely over Macy's. The website is horrible to navigate, and the customer service is even worse. I can understand why so many stores are closing. Taking my business elsewhere.

I have never, ever made a credit card payment late, and I have had NOTHING but problems with Macy's. They do not send email notices, so I have to remember when the payment is due by phone calendar. I called and made payments, but the barely English-speaking people speak and understand very poorly. Now they have left "late" payments on my account which never occurred and my biggest mistake was ever walking into a Macy's store. None of my other cards are a hassle - why is Macy's such a failure in their IT and payment capacities? Why can they not hire ANY English speaking employees? I HATE MACY'S!!!

Had very negative experience with customer service at Macy's. Purchased two shirts and one pair of pants at their Lexington KY store location. When I got home the pants still had the security warning tag attached to them, it should've been removed at the store by store employee. The warning on the tag states, tampering with alarming ink releases ink and could cause injury. Macy's customer service and the store manager told me the only solution was for me to return the pants to the store in Lexington. The store is 45 minutes one way from my home in Frankfort; therefore, I ask for compensation for my transportation expense. Mark ** the store manager refused to give me any compensation or discount for my inconvenience and expenses. The problem was created by them and I feel they should share the expense. I do have receipt.

DO NOT GET THIS CARD! Macy's customer service and accounting department needs a lot of improvement! They are very unorganized (and I am being nice). It is a complete mess! I never received a statement, never ordered on the card, NEVER ACTIVATED the card and yet it is on my credit report! I was a excellent customer with Macy's and always paid more and was never late all because I receive statements! Macy's American Express is a mess, and the company does NOT know what it is doing! Stay AWAY! If they do NOT correct my credit, I will pay off my MACY'S card now, and I will never do business with them again.

Today I had horrible experience. What is going on at the Huntington Macy's? Employees have a horrible attitude. I bought two Men's Polo shirts to be given as gifts. I asked the cashier for a Macy's paper bag. She said NO. I saw paper bags was under the cashier's desk. The cashier was angry toward me. She said "here, take it." She never said "I am sorry, I didn't know that the paper bags were there." I was surprised that a Macy's employee was so rude and lied!

I have not been able to review my account online, I have not received statements, it is impossible to manage a Macy's account - I think that is the goal, lying to customers and promising statements that are never going to be sent. I cannot access my account online either, you can log in and it takes you to an apparent credit card site, but will not load anything. It just spins and brings you back to the previous page, asking you sign into your account, again. Every customer service rep is from India, they are obviously part of off shoring jobs, and are useless as they are also aware that they cannot provide any customer service, again, that is the goal.

Had very negative customer service for Macy's credit card. Did not get paper statement in my new address, Tried to change address online but did not let me change or pay my balance. When I reported they said should have received paper statement. If I got that would have paid right away. I have had Macys credit card for 11 years. Never missed the due date. This time I missed, they reported to credit bureau without any warning. DO NOT GET THESE CREDIT CARDS. They keep insisting to get these cards, once you get, you might be in great trouble.

Macy's has been a complete nightmare to deal with. We received a gift card for our wedding present from my grandfather. We were excited to look at the Macy's couches for our new apartment. We found a couch we liked and went to the furniture counter to ask what the total balance would be after we applied our gift card. We decided we would love to order the couch so we gave the man our credit card for the difference and he then informed us that the couch was back ordered for 8+ weeks. We needed a couch right away so we told him to CANCEL the order immediately. We left the store and purchased a couch elsewhere, believing that we had CANCELED that order. In the following weeks we received letters from Macy's regarding our order so we had to call Macy's for over an hour on 2 separate occasions informing them that was a MISTAKE and we did not ORDER the sofa.

I bought Macy's Hotel collection sheets a year ago. They were very pricey, but also soft so I bought them. They didn't hold up to normal usage and once per week washing. The fabric fell apart after a year. So disappointed.

Bought 3 XXL shirts. Shame on me for not trying on. These will easily fit my son that wears Large. Terrible quality control. Each shirt is different brand. Try it on. Don't trust their quality control.

I requested paper statements in Jan 2016 and as of today no statements were sent and not only that they did not send any e-mail regarding the balance. Customer service is horrible. The female on the phone won't let you say anything and kept on blabbering.

We purchased a $ 2,700 mattress that is defective! Called customer service after year and half to open up a claim. They sent a person to inspect it and they denied the claim. Note this: There is no claim#, there is no policy #, there is no insurance #. They are handling all claim in house! They decide what to accept and what not!!! I am so disappointed that I will never ever walk into the store again!!! Please don't buy anything at their store as they are liars!!! Promising warranties and good customer service where there is none!!! We were calling for a week to get someone to pick up the phone!!! Horrible customer service! They were annoyed because we called so much! Wow! Beverly, Cory Employee ID# **, Melissa, the manager, Employee **. They did not help!!! Again, do not buy anything from Macy's!!!

I have or had three different Macys Charge accounts and have recently discovered that I have not received a Bill for one of them for over a year. I have auto pay set up. Therefore the minimum payment was always delivered on time. I just discovered that one card was not appearing along with my other e-bills, nor online, and not in the mail. You can imagine my surprise when I thought all account were up to date. They were not apologetic whatsoever. Any recommendations?

I had been to the Macy's store in NewPark Mall in Newark CA on 31st July 2016. The store was closing in ten minutes and I rushed to the counter downstairs after shopping so that I could pay and go home. In the hurry, I forgot my brown bag which had two tins of body butter bought from The Body Shop on the counter in the men's section. I realized this when I reached home. I called Macy's customer service on Monday morning at 10:00 am and talked to someone in the counter in the men's section of the Macy's NewPark Mall, informing them about my brown bag. The person who attended my call assured me that the brown bag will be safe in the lost and found section.

My complaint is on Macy's card services for their department store credit card. Over the past ten years I have cancelled and reopened at least a half dozen Macy's accounts because they pull the same fraud every time. They send out invoices every other month. If you charge something in the month not invoiced, there is no invoice issued for that month and then they automatically carry it over to the next month, where you get an invoice that includes a $27.00 late fee and an additional interest charge. It is a scam. I have watched them pull this off for over ten years. For years I've paid them rather than take the time to call and complain but I'm sick of it. They need to be fined and ordered to stop this fraudulent process.

Ordered a sweater jacket for an infant online for a baby shower that was this Sunday. The sweater came in today, with a good size noticeable hole by one of the buttons. I have never had a problem with Macy's, before, until now. Never got sent bad items. Called their customer service and the only way they would send it back was if I could print out a label (told them I didn't have a printer or knew of anyone with a printer) or I would have to take it back to a store which the closest one to me is 2 and a half hours). I told him about my situation and he did not care. Those were my only two options, no exceptions. It wasn't my fault. I could've sent them a picture or something for proof and then sent it back if they MAILED me a return label. There goes 40 bucks out the window for one item. Thanks, Macy's.

Ordered a mattress and box spring from this incompetent retailer, with the false belief that they would be concerned for their customers and their reputation. They promised delivery between 10 AM and 12 AM but called the day of the delivery requesting we provide a cross street so that they could find the house. The driver of the subcontracted delivery "White Glove" service said "we don't deliver there". Why did they take the order, confirm the delivery date and time, and ask for a waypoint if they don't deliver there? It's because the driver didn't want to drive 45 minutes to her house and said we had to reschedule. Spent over four hours on the phone with customer service, the delivery service, supervisors, managers, and the salesperson that sold it and not one person was able to help nor address my concerns.

I purchased few items on last Thanksgiving day with rebate of 20$. I mailed the required forms and got confirmation from rebate center that my Visa rebate card issues and will reach to me by 15 days but I never received it. It's been 8 months now and each time when I connect to customer care they say, "We are issuing the rebate card now. Please wait 15 days more." The response is static each time and they never sent me the rebate card. I lost my time and money. Never trust Macy's.

I ordered a tankini last Tuesday for a pool party I was going to on Saturday. I paid $20 extra for Express shipping, so I would receive it by Friday. As of Thursday, only the bottoms had shipped out. I started to panic. I emailed customer service on Thursday morning, asking when the rest of the suit would ship out. Nothing. No response. By Thursday afternoon, I'm really starting to worry. There's no tracking number and my item still says processing for shipping. So I called customer service and explained to the lady that if I didn't receive the other half by Friday, I want my shipping charges refunded back to me. She explained that it would be shipped out overnight and I would have it by Friday.

I agreed to wait 2 months on a back order for a love seat. It was finally delivered in 3 months without paperwork. We asked several times for Warranty and Care papers. Never received anything. After 14 days, I phoned to discuss returning the item. I was told I only had 3 days on returns. No one had ever told me that and I assumed I had the standard 30 days. The employee said it was on the back of the invoice. I told her we had never gotten anything but the backorder slip. She refused to let me speak to the manager. We have repeatedly asked them to resolve this situation. They refused. We went to the Veteran's Legal Aid Clinic and were told the State of Texas is not a consumer friendly State. Legally Macy's can get away with this type of customer treatment. All we have is a Sales Check # ** from the Backorder Slip.

I ordered gifts for my bridesmaids back in April for my wedding in late July. They were on backorder immediately after I purchased them and I was given a ship date of mid-June. I figured they actually would ship in June, but that was not the case. The ship date changed 3 or 4 times before I finally cancelled. They were still selling the product online too and it said "in stock" yet no one could give me an answer as to when they would have the product again or what the issue was. I called and emailed numerous times. Emailing apparently gets you nowhere. I had been corresponding with someone, yet there was no record of this when I called next and they claimed I had not verified I still wanted the order. (??)

I ordered belt online on June 30th last month. I ordered the black color. On July 7th I received order but was gold color. I took to the store in Garden's mall Florida, returned gold one and ordered same one but black color. On July 9th I received email says order is sent, but the belt is chocolate color, so went to Garden's mall again, I ask for Manager. The floor manager name is Linda **. I told her what was going on with my order. I told her, "Macy's made twice mistakes. I need belt, please order another one for me with black color, expedited shipping". Linda ** did not apologize what mistakes Macy's made, refuse to order other one for me. She said I have to wait 'till I received second wrong order and bring back to store. They will order for me, but I have to pay own shipping. I said, "It's been twice Macy's made mistakes. You are the manager, you should do something to solve this problem". She said "Sorry", she cannot help and then she walked away.

I have had my Macy's account since the mid 90's - always on time. In 2014, I had a decrease of income and sacrificed my credit scores by closing most of my accounts so to enroll in a hardship payment plans. This lowers the minimum payments and/or interest. I tried to contact Macy's several of times and according to the people with heavy foreign accents - they had no such program. I called different times, but still the reps said no. So I continued to make payments sometimes late but I dealt with the late fees. I usually called and paid over the phone, never by the internet because Macy's literally withdrew more money than they were supposed to (another mess).

Ordered a tankini top from here, their site said a size S is a UK size 6-8. I am a UK size 6-8. When it did arrive I tried on the item to find it is more like a size 10-12. I then contacted Macy's who replied within a day. It was something about them sending a replacement. I then replied saying I wanted the correct size and that I will not be paying the return postage for this item or the new item. They then disappeared and I heard nothing back after countless emails. Luckily I had paid through PayPal so I then opened a dispute a while after chasing them. This was Borderfree who advised they refund authorization would have to come from Macy's as they were not authorised to do this. They then said they would chase this with Macy's customer service and to give them a few days.

I've been a customer with Macy's for a while and it started out as a 800 and then it went to 500 for a while and I always paid on time and I didn't shop there all the time because they're so expensive and then I go on my site and they lowered it $ 100. So when they did that after paying so good and being a good customer 4 years I closed my account. I even asked them for increases and they just kept lowering my account. I got tired of it and closed it 2 days ago. They had no reason. They need to quit going by numbers on a score and going by how the customers are.

This was the worst customer service I have ever experienced at Macy's ever!!! The customer service gets worse and worse every time - I was purchasing $400 worth of shoes and clothes and I just wanted to make one single return with my receipt and tags were still on the clothes. I was returning one shirt worth $150 and after the transaction was done they were only trying to give me back $30. So I told them that I didn't want to return it because it was worth more than $30 and then was told I had to see a manager.

Macy's switched from Visa to American Express as their credit card provider. I never received a bill or email from them until recently. I was checking my credit cards and when I logged onto the account on 7/3/16, there was $186.00 charge. I traced it back to 2/2015 for $39.12. All this time, Macy's has been adding interest and late fees onto my account without contacting me! This is their error as they need to provide me a bill. I called them and the gentleman was nice and removed some fees. He then told me the lowest he could offer me was $112.61.

In December 2015 my Macy's credit card was hacked and used to try to send $100 credit. Macy's caught it and called me. We cancelled the card and they issued a new one. I have been unable to use the new card. When I call, some tells me that "incorrect information has been entered", but I cannot be told what that information is, nor can anyone I have called (5 times) or e-mailed (4 times) help. They are always very polite, but English is not their first language and I'm unsure whether my message is getting through. I have about had it and will begin to shop elsewhere. Occasionally, I try to order--but my order is cancelled within minutes. This on an account that was always paid and that has been in existence since the 70's.

While Christmas shopping in December 2015 I opened a Macy's credit account to purchase a couple of tops. I shop regularly at Macy's and other stores, generally using my debit card, so didn't notice that I never received a card or a bill in the mail. Over the next few months I received calls from numbers I did not recognize (Mason OH) but when I answered, there was a lot of static and then the call dropped. Eventually I connected with an agent for Macy's informing me I had missed payments on my Macy's credit card. I told her I didn't have a Macy's credit card because I had never received anything but eventually we figured out the error.

I have a Macy's credit card. It was brought to my attention a month ago that my account was seriously past due. I went online and saw $0 balances on my accounts. I called Macy's and they told me my account was 90 days past due. I told them what I saw online, they apologized, I immediately paid the full amount and was told they would take care of the past due. I ran a credit report yesterday to see why my credit score had dropped. The only derogatory note on my credit report was Macy's showing that my account was over 90 days past due. I have been on the phone with Macy's for three hours. They told me it's their fault and they will fix it. I am still waiting for confirmation. Yes, I am still on the line.

I ordered 4 blinds on May 7th. Three days later, I was informed that the order wouldn't be shipped until June 27th. I contacted Macy's and asked to cancel the order because I felt the shipping time was ridiculous. I was told that the order would be cancelled... Two days later, I was told that the order was not being cancelled. I contacted the BBB and received a response from Macy's Executive Office, that the order was cancelled.

I received a bill from Macy's and did not recognize the charge. I contacted Macy's and they stated that the charge was made to Amazon using my Macy's American Express card I t5old them that I had never used my Macy's card to purchase anything from Amazon and asked what the purchase was and where it was shipped to. They declined to answer and told me to submit a copy of my Amazon account purchases, which I did. However, as I do not have an Amazon account, I submitted my wife's which showed no purchases during the time period of the charge. They told me they would investigate and take care of it. Subsequently, I received a couple of calls regarding the outstanding balance and each time I gave the same information I gave the first person. I then received letters regarding my outstanding balance. To which I again called Macy's.

I ordered a pair of shoes on 06/09/2016. What felt like forever went by and I received them. They were the incorrect size. No big deal, mistakes happen. I contacted customer service and they promptly put through another order for the correct size and credited me the shipping. What felt like forever went by and I received them. They were the incorrect size again. Okay, getting annoyed, but I contact customer service and was told that they were going to put through an entire new order, as the SKU number could be the problem at the warehouse. What felt like forever went by and I received them. WRONG SIZE AGAIN! I now have received not one, not two, but three incorrect items. I am furious.

I visited the Macy's Women's store located in Pembroke Lakes Mall at 11605 Pines Blvd, Pembroke Pines, FL 33026 on Saturday 06/18/16. I asked for 2 pairs of shoes for size and waited for over an hour. I finally received one pair of shoes to try on. After I waited for another 20 mins I asked the attendant (his name was **) if they found my size (same attendant I asked initially) and he said: "I don't know." What kind of answer is that? There was a lot of people in the store that day but that answer or treatment was unacceptable. The Women's shoe section of this store is very unorganized. It was complete chaos and the Management of this store obviously doesn't care about people waiting, or Customer Service. Maybe you need more team support on Saturdays since you know the store will be more busy than usual? They definitely need a better system.

I have called customer service, tried to get help with an item and not being able to login to write a review. Most time they don't understand what you are saying they hang up on you. I have been hung up on several times and I called corporate they don't care. They don't say they are sorry. Can't believe the treatment. for them. To be a high end department store used to get better service. I have been a customer over 25 years and getting poor treatment like this; if it wasn't for customer purchasing they wouldn't have a job. They need to retrain all their customer service and corporate staff or clean house. Word of mouth can make or break a business. I expect better from them. Most people hate Hecht's sold to them. It was a BIG MISTAKE. Some people say they don't like Macy's. They don't shop there. Hecht's was a lot better and I agree.

I have bought a Calvin Klein shoe as a gift for my wife from Macy's Hillsdale Mall San Mateo CA on 05/27/2016. When I come back home to Turkey, Istanbul, my wife has discovered that the shoes inside the box are both right foot. I am really shocked coz sales representative told me that he controlled the shoes already so I did not double check it. However I wrote to Macy's 2 times. No one get in contact with me after 2 weeks.

I have ordered from them before and I guess I forgot how slow they are. I placed an order the early morning of 6/16/16, and I mean at 1 or 2 am. It won't ship until Monday the 20th, and they give it three weeks time before it's technically late (I spoke to a rep in CS). Wth. In this day and age there is no excuse for a company to ship that slow! None. Macy's is a billion dollar company and baby companies manage to ship in a day or two. Especially if their business days Mon-Fri.

I am renewing my vows next weekend and I bought my ring with plenty of room for it to come, just to find out it's totally out of stock and they won't just send another size so I can go and resize it. Instead they say I HAVE TO cancel the order *WAIT* till the money is back in my account and order the next size up. When I know they can just send the next size up but are refusing to and lying and saying they can't. I use to work for Macy's and I know the company's policy. I can't afford to just buy a second ring right now even though they said once I got the email saying "my order has shipped" they CAN change it. I got that email today, called and was told, the ring is still NOT available and the email was WRONG. I leave on the date it says the ring "will come" if it even can come.

Macy's got a "fraud procedure" going on where you purchase items and return them online and never receive the credit. I made a purchase of over $300.00 worth of clothing items with my Macy's credit card online in April, and returned within 2 weeks. I never received credit for these items as it's now June 7th 2016. I spent over 2 hours over the phone with Macy's. Macy's intent is to "not assist you intentionally" but to transfer customers to the wrong dept. Repeatedly. No one knows what to do and if you had all day they will refuse to assist you. This is a fraud thing they got going on to make extra money$$ off of their customers. WARNING... DO NOT make purchases online if you're not sure it will fit! They will never credit your credit card!

I was assured by a representative that my account would be credited for an online purchase that I returned. Instead I was sent a gift card for the returned items. I called twice to get this corrected and each time I was assured that my account was credited and was told that it would take 1 to 2 billing cycles before it would be posted. However, three months have passed and I'm still being billed for the amount plus now a late fee has been attached. Is there any other avenue that I can take to get this resolved?

I have had numerous problems receiving orders on time from Macy's. 2 years ago, Christmas items were not delivered, but showed up on my doorstep 3 months later. When contacting Customer Service, you are automatically connected to someone in the Philippines and had to ask several times to repeat what they were saying. Transferred 4 times around the Philippines and finally requested to speak to someone in the US. As I asked where the Filipino customer service agent was located she replied "The Philippines, why? Have you ever been here?" Smart A. They do not resolve issues at this company, they just apologize for their incompetence.

No longer receive any sales information, birthday (coupon) notification, special sales events. So, I called Macy's and a nice male told me he would have to check into this situation. About two weeks later I got a letter say that due to "low usage" on card, I didn't qualify anymore for mailings. I was told to go online, have tried to purchase and got a damaged sweater (already worn stained) that was near impossible to return the item and get shipping charges and cost of item credited. Try coming to the store and they will give me the most recent literature at the help desk. O.K., not for me. I have a drive to the closest store and would appreciate looking at a brochure instead. When online it takes longer, can see or feel texture and certainly fitting is impossible. Yes, I now am very close to shredding my card. Does it matter that I had just spent $80.00 the month before. Now, won't be shopping here.

I feel lied to by the company. Everyone I talk to has a difference response, and I can't get a clear response from anyone. Our couch is defective and no one will help.

I was told seven years ago if I purchased The Worrynomore plan for my sofa sectional and did not make a claim in 7 years I could get my money back. Last July I purchased a mattress with the intention of paying off the purchase this July with money from the plan. I was assured by employees in the mattress department at Macy's that this could be done. Now I'm being told the plan reimbursement only comes in the form of a voucher to be used for the purchase of new furniture or bedding. I would have held off on the purchase if I were told this a year ago. I believe I have been lied to by salespeople and I will not shop at Macy's ever again if I do not get the money I am owed.

We purchased a leather couch at Macy's in 2012. Unfortunately, the couch had continual problems with the electronics (recliners) and we had to have service on it numerous times. Each time it was not fixed but told someone else would need to come out. Because we overall liked the couch, we opted to keep it and continue to have service on it. Well, their "Worry no More" decided they were not going to continue to "fix" the existing couch and cancelled out service person, but did not inform us of the cancellation. When the person did not contact us or show up, we contacted them to be informed that Macy's "Worry no More" cancelled the service ticket. We then contacted Macy's to find out, indeed that was done. We were told a letter was sent, of which we never received. At that point they told us we had a specific amount of time to find a new couch at Macy's to receive the refund.

If I could rate -0- stars, I would certainly do so. After being a loyal Macy's customer spending thousands of dollars a year and being a preferred member reaching the highest level of customer ranking, I missed one payment because my father was dying and they reported me to the credit bureau for being 30 days overdue. I understood as they have no idea why my payment was due. However, what I didn't expect was when I called offering to provide proof of illness and explaining the situation they simply told me that the only time they reverse reporting to the credit agencies is when it is their fault and that they could not do anything.

I would like to gift a friend from Singapore who was assigned to work in Sunnyvale, CA for 2 months, however I live in Minnesota so I thought of ordering items from Macys.com for pick up at Macy's Valleyfair. Orders from .com are given 7 days to be picked up and then they promise to refund unpicked up items. My friend had to work overtime so she was not able to pick up the first one, I ordered again because the time is up for the first item. I bought the first gift for pick up on the day of her birthday. This one was marked picked up by the store but she never made it to the store at all. 4 days after it was marked as returned. Okay I got my credit back.

I paid 5,000.00 for a completely leather sectional and now the finish is coming off and the frame has been replaced twice. The furniture is only 2 years old and now they don't want to stand behind their furniture, said it wasn't reported during the first year. I had service on it twice during the first year. It is only 2 years old now, and it is completely falling apart. Please Macy's stand behind what you sell!!! I have bought several pieces of furniture from Macy's and will never buy any again, unless this is taken care of to my satisfaction.

Hello Everyone. 4 days, 10 orders, 10+ calls to Macy's Customer Care and all I got is grief, frustration and a worst customer service one can imagine. Macy's online system is broken and every time I place an order I get the 'cancellation' saying my information is incorrect. I call them back and every time customer service representative suggest to change my information as it does not match what they have. A mistake can happen one time or let say for a sake 2 times but a mistake cannot be repeated 10 times. They were unable to tell me what is wrong with my information. I called my credit cards (I used multiple card) and they said they have paid the total requested amount to Macy's but they refund to your account after a day. I can go on and on but all I can say, 'NO WONDER THEIR REVENUE/SALES ARE GOING DOWN, YOU ONLY GET WHAT YOU DESERVE.'