Macy's Reviews

December 26, 2015 I placed an order with Macy's. I got an email they canceled my order. I called and they said they needed to make sure it was me who placed the order. I said my credit card company already verified it was me and funds were released to them. They canceled the order anyways till they could speak to me from my home phone. Later that night a very kind, English speaking supervisor helped me. That was after dealing with two other smart mouth supervisors. I received my order and less than 2 weeks my order went on sale 440.53 less than I paid.

Macy's offers a full refund to the original credit card for purchases made on their website. When items are returned via mail, an email receipt indicates that the refund will appear on the original credit card. Then, weeks later, I received 2 gift cards with my refund from Macy's, completely different than what the email confirmation explicitly stated. The first time I called Macy's about this issue on 12/20/15, I spoke with Betsy, ID# ** and she said the refund would appear on my credit card within 10 days. It is now the 9th of January, and the money has not yet been refunded. I made a second call, and the operator I am now speaking with apologized and said Macy's are really busy because of the holidays and that the refund of my money has been held up. Not only that, but I have spent 1 1/2 hours on the phone with Macy's customer service, and counting. This is class-action lawsuit material.

On December 10th, I ordered a Michael Kors handbag online for my mother for Christmas. I never received this order. It was shipped back to the merchant because UPS SurePost could not deliver my package on the second attempt. I called Macy's customer service and I was advised to reorder the same bag for the same price. The representative stated that I would receive a refund for my original purchase. In a few days I received this order through UPS on December 22nd. On Christmas Day, my mother opened her gift box. What was inside? A used Michael Kors bag. The handles are worn and torn. The interior has makeup stains and even a hair pin. Evidently, the bag is used. Visible wear and tear.

The Macys.com online agents service attitude is very poor. I can swear to God this is true, just like other customer complaints. Last month Christmas Day, I order stuff because discount, but I've been waiting more than 10 days, still not received. Then I call & complain with macys.com Customer Service. The agents are rude and disrespectful. They don't try to hurry the shipments, but also try to cancel my order. Talking attitude very rude and disrespectful. It's really incredible. I can swear to God this is true. The Macys.com online agents are rude and disrespectful. Don't buy stuff with Macy's, they are terrible.

I made a purchase with my Macy's card at about 6 months ago and just like most everyone else here they messed up my payment. I paid my balance and a month later, got a bill for 2 dollars. I went to the store in Thornton Co and the lady in women's was rude and walked away as I was coming up to the counter so I had to wait for the other rep to finish with her customer. About 3 mins later a lady walked up and she ran back to the counter to help her and I was still there in line waiting. Me being an Asian man just wanting to pay my bill I felt she walked away because of my color and/or gender. All I wanted to do was pay my bill. I finally paid my bill and got a bill saying I didn't pay my balance in full. I explained I paid what I was told my balance was and I wasn't late so there should be no fee.

I ordered a Tommy Hilfiger sweater on Christmas day and I got an email from Macy's that it "shipped" December 29th. It said my package would arrive in PA January 5th so I frequently went on the FedEx website to track it. But whenever I did it said "label has not been created for the package". I called FedEx thinking they lost my package and FedEx told me that Macy's NEVER SHIPPED IT OUT OR PUT A LABEL ON THE PACKAGE! I called Macy's and the lady told me that it was in transit and wait until January 5th. I waited and no package or tracking update on FedEx website. So I called Macy's again and the lady said "your package should be coming, let me track it." She was quiet for a few minutes and then said "ohh looks like FedEx may have lost it in transit."

I logged into my Macy's Star Rewards credit card account to find out that I've a balance of $9000. It's been months since I made any purchases on my account. I sent a message through their pathetic website and I got a reply and when I open the message it's my original query about my balance. I then called their pathetic customer service and the representative told me that her computer is down and that she would call me back in 15 minutes. I never got a call. I called the customer service again after two hours only to be on hold of 30 minutes. So I'm currently on the phone waiting to talk to someone about my balance.

I have twice discovered that my Macy's payment didn't even go through. The online system is terrible, and there is no notification of the customer when a payment has been scheduled, so the customer never knows until after the fact that the payment didn't go through. Also, it is impossible to complain about anything, because if one uses ANY character such as a comma or apostrophe, one is told that "special characters" are not allowed. How is it possible to provide a grammatical explanation without using basic punctuation? I was on hold for an hour today simply waiting to resolve the late charge and interest fee.

I have automatic payment of the full amount due on the credit card due date. Apparently Macy's in an attempt to increase the revenue has now decided to not honor that and make payments late (purportedly because they changed the due date). Because of that I have had to write to them twice to first get late fee credited and am still awaiting a credit on the mistaken interest charges. I guess it is time to cut up the card and just use a non branded credit card.

I order an item from Macy's online, only for the item to be later cancelled. When I called the number given, the customer service agent could not provide me with any explanation as to why. I was transferred to the consumer protection department where they would not explain to me the issue. I don't understand if there is an issue with me ordering online using my Macy's card, then why not explain to me the issue so that it could be resolved. The agent in the consumer protection department was very rude. She was the so-called supervisor but displayed no good manners at all. She basically told me that she did not have to explain nothing to me.

By mistake I bought two Macy's with two hundred on each instead twenty five on each. I went to the store located 3995 Foothills Blvd Roseville CA 95747. I explain the problem to one of the workers and she said, "You need to talk with the manager." I said ok. After waiting about twenty minutes, the manager called Vanessa appear and then I explained my problem to her and she started yelling me. She didn't use the professional tone and then I said, "You have to moderate your voice tone."

Macy's agreed to refund the purchase for a mattress set (a substantial amount) that we found at another store. It was to be sent within 14-days - a little lengthy time period. After escalating to a supervisor, it became evident there is no escalation process nor a spec of customer service. Have never really been a fan of Macy's, but this confirms it. Will be canceling the Macy's credit card and will certainly not have a need to shop at Macy's in the future.

Called Macy's about an order, but they couldn't help 'cause they stated that the product hadn't been received. The order was returned back to Macy's because of a bad address (Same address they used to deliver other items). Their website wouldn't take my address, so had to call and try to speak to someone who I couldn't even understand. Very poor phone quality with customer service, who I am sure was outsourced to some place like India. Still waiting for my order to be delivered. Was on hold for a very long time with no one at Macy's picking up. Overall a very bad experience with ordering anything from this company. Will not be doing it again.

I ordered Mia shoes and Winter Sage Reebok shoes sized 8.5 from Macy's online and got the SmartPost shipping to save money. Little did I know this was not the way to go because I ordered my package on Nov. 30th and it says one was delivered on 12-4-15 and the other was delivered before then. However, to make a long story short I never got my sneakers, but the Mia shoes I (actually the person I ordered them for) did. They were delivered separately, but ordered the same date.

I have had a Macy's card for almost 40 years but only use it sporadically so if a bill does not arrive, I am not "looking" for it. I always pay my bill IN FULL as soon as it arrives. Last week--just 2 days before Christmas--I went to make a purchase and was put on the phone with a nasty woman who grilled me about who I was and why I was delinquent on a $27 bill. I told her I never received the bill and she seemed not to believe me. YES, I told her, I DO receive Macy's advertisements every 2 days or so, but I never received a bill. This conversation dragged on with a long line of customers in back of me. Finally, I just told her I would use a different credit card and hung up.

I was persuaded to purchase so-called Worry No more plan a few years ago. I was promised that I will get $200 Macy's credit if I don't use the service after 7 years. No mention that I need to file a 'CLAIM' to get the refund! I just learned that I am not eligible for the refund since the time elapsed 90 days after the 7 year period. The sales person clearly didn't tell me that, intentionally.

Spoke with a rep regarding shipping (supposed to ship in 3-6 business days and scheduled to deliver in 10 days) and the gentleman on the phone had no idea what he was talking about. Furthermore, he refused to acknowledge that the shipment was in fact going to be delayed and when I asked to provide customer service feedback, he hung up. I emailed the customer service team who gave me a generic answer, reconfirmed the shipping day was in fact only in 10 business days and did not address my issue with the customer service rep nor the reason for delay. Last time I ever order from there.

I purchase a queen Grand Plush Super Pillowtop from Macy's on November 30, 2015, after 2 weeks of use me and my husband were waking up with lower back pain and very uncomfortable overall. I call the company and a sales representative schedule a technician to came to my house to test if the mattress was defective.

On 10-18-15 I ordered Qty 3 Nike Power Epic Lux Dri-Fit leggings as the Stanford CA store didn't have any more in my daughter's size. I paid with my Macy's card. I received an email from Macys advising that the product was delivered to my daughter's address in San Diego on 10-23-15. I contacted my daughter. She didn't receive the merchandise. She checked with the apartment office, they didn't sign for the merchandise. I contacted Macy's in early November 2015 and told them that my daughter didn't receive the order. The person on the phone told me that the order would be reshipped.

Husband placed a Christmas order online for Macy's 2 weeks ago & they guaranteed would arrive before Christmas. He checked on status and they said it would now arrive after Christmas, on 12/26. They start shipping via FedEx then switch over to USPS to save on shipping costs yet it delays shipping! Idiots! And their customer service is located outside of the US - can hardly understand, they are of no help. Will never order anything online from Macy's ever again. They are terrible.

I buy from Macy's year-round. After making an online or store purchase I do a review, especially if I feel it will help others in not wasting their time, for example, by giving measurements and an accurate description. It has come to my attention that when I have left critical reviews of poor quality or workmanship, these rarely seem to make it online for other consumers. So much for being a top 500 contributor!!

I recall watching an old black and white movie years ago where Macy's referred a customer to Gimbals because they didn't have what the customer wanted. Those were the days of customer service. Today, Macy's has zero comprehension of what the phrase customer service should include. Talking to them on the phone is like watching paint dry. Getting the foreign speaking customer service rep to understand the issue is another matter and very frustrating. I was trying to track a package that was never received. My daughter ordered it but found it unacceptable to wait on the phone for an hour to speak with someone. So I pitched in. They tell me they can only speak to my daughter. When did HIPAA become an issue for tracking a package?

Call Customer service? Sure if you want to sit on hold for no less than an hour once you figure out how to select an option that will give you the ability to actually speaking to a live person.

DECEPTIVE CREDIT PRACTICES. Similar to other stories on this site. Macy's gave me a credit card and promo discounts if I used their card on the day of issuance. Macy's issued a statement for my purchases on the same day they issued my card. I didn't receive the statement in time to pay without incurring late fees. Nevertheless, I paid the full amount plus late fees based on the next statement. However, even though I paid the full amount on the statement and paid before the due date, Macy's / Citibank added an additional interest charge from the date of the last statement.

This is the worst case of harassment by Macy's. I applied for a Macy's store card. The card was mailed to my home address and before the card reached me, it was stolen and someone made fraudulent purchases worth hundreds of dollars on my account. That was just the beginning of the problem. I have been following up with Macy's for the last 8 months and they have not taken any corrective action. Every time I call the customer service, I spend 30 min-1 hr on hold only to hear their standard reply that the case is pending investigation and will take 60-90 days to resolve. Meanwhile Macy's has reported the transactions to Credit Bureau and my credit history is ruined. I don't know how to get this resolved.

I ordered some clothing online from Macy's with my VISA card. I received an e-mail the next day stating that Macy's Consumer Protection had cancelled my order and I needed to call them. I called them and they said that they left a phone message with a code that I needed to reactive my order. The phone number they gave me was a company I worked at 5 years ago. I asked them where they got that number and they said "it was confidential". I told them "there was no way I could retrieve a message from that phone number. What other options were there to prove I am who I am?" None. Order could not be filled. How stupid are they? I went to JC Penney's website and ordered all the same merchandise for less money. I will not be buying anything from Macy's anymore. A company that stupid does not deserve my business.

I received 2 ladies that could barely speak English. One was located in the Philippines. Macy's began in the USA. We watch the MACY'S DAY PARADE each year in the USA. We buy from MACY'S stores in the USA. We spend USA money and they can't hire people in the USA to answer my questions??? I am tearing up my store card as is my husband who has a separate account. Ridiculous!!!

I bought 3 Bella products on sale at an early Black Friday sale. Each product was eligible for a $12 rebate. I had a form and on the form it said that if you are purchasing products within the same category, you only needed ONE form for the items. I had to cut out the UPC codes from the 3 boxes and check off the items under the Bella brand on the form. I made copies of everything and sent it in. I also ordered two Cuisinart products from them online that were eligible for similar rebates. So, again, I clipped the UPC codes and sent this in using a totally separate form as required since they were under a different brand and I mailed this a few days later.

First the product that arrived did not match the online image. I ordered a misses size and I was sent a plus women. Thinking it was an error, a representative resent another piece and that too was a plus size top that did not match the image. This was false advertising. Next I return all my purchase promptly printing their shipping label and receipt. They decide to send me a Macy's gift card instead of transferring my money to my credit card. As per their return policy, they should have done that. More calls, more holds and finally a rep helps and without questions asked transfers money back to my card. So much cheating. What a waste of my time! Never shopping again! Beware!

Placed order online which was supposed to ship within 4 days. 15 days on still reports not shipped. Can't get through on the phone and will no longer be at shipping address in 2 days. No means of getting through. Totally disappointed.

I have been dealing with a Macy's mistake for over 3 months. I made a return by mail and I was supposed to get a credit back to my Macy's acct. Instead I was given gift cards and a certificate check. I've been calling in every two weeks and still I haven't gotten all the credit back to my credit card, and it appears as past due because of nonpayment, and it's ridiculous that every agent I have spoken to is so incompetent that I am still dealing with this situation. I will be contacting the Credit Bureau or an attorney to resolve this if Macy's doesn't do so. I can't make any purchases and my credit card is declined because of this matter. I have all proof if needed.

Unintelligible agents -- five of them. No manager to be found, despite asking. Three agents promised to call me back on my home number. Not. One. Call. They CANCELLED my order because THEY couldn't figure out what to do. Never mind that I've been a cardholder for years, have purchased large items such as furniture, etc. Don't work with them -- it's not worth it, and they don't deserve your business. Complete incompetence.

Back in August I opened a Macy's card to purchase a few clothing items. One week later I returned all of the items, but apparently they were on our billing statement. So when I received the bill, I had already returned the items/no longer had them in my possession. A few weeks later, we received our bill which I dismissed since I had returned the items. Two months later, I was getting Macy's credit card phone calls for being past due. I was extremely confused, so I opened a statement from them. The $31.32 purchase was on the statement from August (that, like I said, was returned only a week later), along with TWO late fees. I was livid.

I ordered from Macy's international (I live in Switzerland) a BLACK Adrianna Papell long-sleeve sequin sheath dress and I got a Adrianna Papell RUBY sleeveless lace dress which costs half the price I paid for the original dress. I wrote 3 times to customer service and got no answer whatsoever. I will never order from Macy's again, the service they offer is very poor. They get your money and do not fulfill your orders, this is unacceptable!

I was going to use a special promotion to buy items online. They qualified. Decided to add more items and the promo didn't work, was suppose to. Called Customer Service after hours (waited 15 minutes) and talked to some person I could barely understand and she couldn't understand me. Workers were laughing in the background. It was absolutely horrible. Had to give numbers of all items. Got off the call and received the order via email and the color was supposed to be blackberry and she ordered a black top. Then it stated I had to call within 15 minutes if I wanted something changed.

Macy's is my favorite place to shop but I wish they can make it faster in the men's shoe department.

I bought an item for 99.99 on Macy's website. I used the PayPal option at the online checkout. Item arrived, didn't fit, took it back to a Macy's bricks and mortar store. NO DEAL. PayPal cannot be refunded. Have to take a "gift card" for my 99.99. Sorry, don't want a gift card. Went to the store office and spoke to a "manager" who told me I would have to return the package to Macy's. I reminded her politely that we were both STANDING IN A MACY's. No deal, no refund. She explained there was a nationwide "glitch" in PayPal's software which makes it impossible for Macy's to do any refunds.

I am receiving automatic calls from Macy's with message to call back number 1800-511-3207. I am dialing the number they are provided and the line is busy all the time. I found the other phone numbers are listed on Macy's website. I was on the phone for 2.5 hours trying to get a basic information: why are they calling me so many times a day? what is my current balance? and why I cannot see my purchase history online? After transferring 4 times, still no answer, no help! Hang up, and dial again and again. Very unprofessional customer service, no knowledge about account activity, credit card balance, information about purchased items, or website help. Very disappointing experience!! If I knew I will waste my time with this company I never will shop in their stores. This is a basic information they should provided to their customer. It should be done quick and professional.

They have the worst customer service ever, on the phone it's really really complicated to reach for an agent and their customer service is the worst. And in the store they are really slow and EVERY TIME I go there I have to wait 15 minutes to checkout even though there isn't always a long queues, but the cashiers are ALWAYS FREAKING SLOW.

I bought a necklace on cyber monday listed at $29.00 plus tax and free shipping, came out to just over $30.00 and the thing said I saved over $171.00. There was no email with a receipt or order confirmation tracking number. I called them, they gave me a tracking number. I clicked on the track order on their website it says they can't find it. Called again and they said they are tracking a package to my number for $84.00. They never mentioned anything about insurance and it was free shipping. I won't order from them or shop with them anymore. I will also suggest to people not to do a gift registration for them.

I bought a sweater at Macy's and when I wore it for the first time, the sweater was coming apart. In order to complain, I tried reaching the store personnel and it took one week for somebody to say that will refund the full amount if I get it to store. During the one week when I tried calling, every time somebody would pick up the call but start talking to customers in the store. Overall my experience with Macy's has been bad because in spite of paying a premium, I got bad quality product and the customer care experience turned out really bad.

FRAUD ALERT. I paid my account in full on October 29, 2015 and I canceled my account. To this day I am still receiving $2.00 bills in the mail for interest (I paid my bill way before it was due). I just got off the phone with a representative that promised to waive the $2.00 interest fee. This is complete FRAUD.

Macy's never sent me a bill because I have no idea what email they're sending it to. I had to call them and ask why I haven't received a bill and they wanted me to pay the balance and late charge. I asked why I didn't have a Macy's card linked to my online account and I told them I don't have a physical credit card. They said to sign up online. Well duh, "Give me an account number and I will." Nope, they cannot give out account numbers over the phone. I asked what email the bills were sent to and they said they couldn't give me that information either.

I had ordered a Michael Kors Cynthia Medium Satchel a few days ago and the order completed without any complications. Then, I went to check the status of my order and, to my surprise, my item was on back order. I ordered the pastel color and I get an email saying that Macy's was unsure of when my item will come back in stock but they would hold my money until January 2016. Well, they cancelled my order on December 3rd without notifying me first. So I called and talked to customer service, Beth, and asked her about it... She looked up the item and said it's no longer available, and I asked if I could order in a different color and she seemed annoyed and told me Macy's would not be receiving anymore Michael Kors Cynthia Medium Satchels.

Macy's promised me a 25 dollar gift card for inconveniences I experienced on an Anniversary gift I ordered for my wife (long story which led me to cancel my Macy's card). I never got the gift card. I was going to let it go because dealing with Macy's is a pain and not worth 25 dollars. So anyway I canceled my Macy's card, paid the balance in full, thought that was the end of it, right? But then I received another bill for about two bucks. Thought it was interest or some kind of fee, so I went online and again paid the bill in full. The end of it this time, right? No, again I received another bill for around two bucks, again I paid it in full. This time has to be the end of it right? Then again I received another bill.

My daughter sent a birthday gift to me that was the wrong size. Trying to return the items has been a nightmare. The website is not helpful....in any way. I called the customer nonservice and the phone tree impossible and when you do reach someone, English is clearly their third language. When I finally got close to a return process, the site is insisting on sending me a gift card. I simply want an exchange..."Can't"...They don't have the correct size bedsheets...and I do not want a gift card. If I ever resolve this, I will never, ever, ever say Macy's, enter their store, or watch a Macy's parade on TV.

I purchased 4 pillows 2 1/2 months ago. Upon receiving, they were not what we wanted so we boxed up 2, since we had tried 2, and returned for credit. To make a long story short, I have returned them TWICE and received them THREE times!! When calling customer service, I have yet to speak to an english speaking individual that does not seem confused by what I am trying to convey. I have asked for supervisor after supervisor, still carry a balance on my credit card and still no resolve. What has happened to Macys??? I now just spent 1 1/2 hours filling my cart for cyber monday deals for out-of-state family, and guess what... no codes worked for discounts AND site closed for scheduled maintenance!! I'm done!! Please support and stop shopping... It's the only way we will get any results. I've called every number provided and tonight, their customer service number even said it was no longer available.

Never received a statement. Tried to pay on line -- bank system down. Customer service could not tell me how much I owed or when it was due, told me to go online but never could do that. A week later I received a notice that my FIVE dollar total bill was past due and it had been reported to all the credit agencies. I told them that I had not received any notice or billing information all month. Then, without any notice or attempt to contact me, they report me over 5 dollars and my FICO score goes down 100 points. Every month I send in 15-20 dollars even though I think I have a zero balance. But, I have no idea because no one, and I mean no one can tell my balance or when it is due. ABSOLUTELY A HORRIBLE COMPANY TO DO BUSINESS WITH!

I went shopping yesterday and found out my Macy's credit card was block due to past due balance. I did make a purchase in September, but I didn't get any email statement since I signed up for paperless bills. Macy's customer service told me that they had a system transition in the past two months, and that might be the reason, but the people at the credit service wouldn't take off the entire late charges on my account.

I ordered items from Macy's that never arrived. I had to call repeatedly to get all of my money back. I tried them again with a purchase and returned the items- they simply did not fit. Instead of getting my money back, Macy's sent me a gift card. I sent the items back the day after I had received them. I have called and spoken to several people trying to get my refund. Macy's makes their customer work hard to get properly refunded. They have permanently lost me as a customer. Buyer beware of Macy's! Check your statement carefully for refunds.

I ordered an expensive coat and when checking out I put in my gift card which had a substantial amount on it from my credit I received when I signed up last year. Thanks for Sharing. It applied to the order and then when the order was placed, It didn't apply my credit! Ugh...They misrepresented how you can use this!

I placed an order for a ruby diamond necklace for my wife on 11/23. The next day they sent me an email saying my order was cancelled. The item was still available on the website after I received an email as "not available". I found it today on 11/26 under a black Friday special. so I ordered it again. After talking to shalalamalmlaahana aka "tom" with Macy's customer service they informed me again that this was cancelled. I asked what the hell their problem was and he stated that even when they are out of stock on an item they leave it on the website as it would otherwise "effect the way the customer would purchase other items" I said "Damn right you lost me as a customer for life due to your shady business practice." So now I have to scramble to find my wife a present for her birthday on 12/1. I see what a joke my business is to Macy's so neither my family nor I will ever shop here again!

Went into Macy's and liked an item but the rep was not there so we were told to go online to order the item (cooking set). We did along with an extra matching pot. After ordering it we received an email the following week stating that the main item was out of stock but the the matching extra pot was shipped. I called in to the call center and was told that I had to get the item from where it was shipped (was a gift) and pick it up and then drive it to the mall during holiday season to return it to get my money back. I finally had to ask to talk to her supervisor which was a twenty minute hold before they agreed to re-route the package and then wanted me to wait on hold while they contacted FedEx. Terrible experience all the way around. The people at the call center were rude, the wait time took forever and now I do not have the items I ordered (even though they are still listed online as available).

I was convinced to get a Macy's card to save 10% on a purchase. My purchase was in August. I had a change of address and did not receive the bill. After the first collections call, I realized that the address wasn't changed. I called Macy's to talk about it and get an address change. I still have not received a bill. My original bill was $240.89. In 3 months they claim I owe over $350. While only a portion is APR interest, there was $101 in late fees. I am appalled and now understand how people can get in to credit card trouble and get bad credit over ridiculous policies and procedures. I am fortunate in that I have excellent credit and can pay my bills. Macy's policy and customer service is the worst. I would discourage anyone from getting a credit card from Macy's.

I was 6 days late paying a $30 statement and called to make a payment by phone as soon as I realized this. I was shocked to hear I had already earned a $27 late fee. I was late on a Sears card payment and my late fee on a $200 balance was under $2.00. I will NEVER use my Macy's card again.

I purchased a ring at the store, that I was planning to gift for Christmas, a month and a half later. I kept ring with purchase tag on, in original condition. 17 days after purchase, I was looking for items on Macys.com and I saw that the ring had gone down in price by $112. I took ring and receipt to the store. I nicely stated to the fine jewelry employee that I would be returning the ring, because it had gone down in price. I told her that she could either resell it to me at the current lower price or I would simply order it online that day. Either way was no problem for me.

I ordered two dresses online from Macy's. The next day I received an email reporting my order was canceled. A representative from Macy's told me it was take 48 hours to resolve the issue. Well, it took 14 days with me calling back 6 times and on hold for more 30 minutes each time. I was told that the information I gave such as my address and my name was unverifiable. I have been on my job for 18 years. I have been in the same home for 15 years. They talk to me like I was a common criminal. On the 14 day after asking for a supervisor, I was told the reason I was denied the delivery was because I paid with my PayPal account. I asked "can I pay with my credit" I was told yes. She connected to a representative that completed my order. The next day, I opened my email to find my order was canceled yet another time.

I placed an order through online (order no **) on 19th November Stacy Adams Brayden Cap Toe Oxfords shoes size 8M using 15% discount in offer (SUPER). Later I realized I put in the wrong shoe size. So, I called in on 20th afternoon to Macy's customer service center. Before that, I checked online and the order was yet to be activated. I talked to a lady representative and explained the mix up with the shoe size and requested her to change the size to 8.5M. She said she took care of it and it would take 24 hours to show the updated info. Next day which is today, I get an email saying that part of my order is on the way. So, I got curious with the phrase "part of my order".

Everytime I call Macy's Customer Number they don't know what they are talking about. Everyone that I talk to they all say different things! I'm never ever going to be a Macy's shopper ever again! Nordstrom is a way better store with better service any day! I wish there was more Nordstrom stores around! No one should shop at Macy's ever again! I don't recommended this store.

I placed an order online, then received an email stating that my order had been cancelled... I called customer service, and they stated that the "system" automatically cancelled my order because the information I entered was put on a block. She was "not at liberty" to tell me why I had been blocked. Poor excuse... Never going to shop at Macy's again.

After my account was paid in full and I canceled my account, I continued receiving bills in the mail for $2.00. After several phone calls the initial fee was waived. All of this only to open the Macy's envelope the next month and find another $2.00 bill. I have tried no less than 6 times to contact customer service but always end up on the phone with someone speaking limited English who repeatedly tells me to "just pay the fee". This is criminal. Macy's should be charged with this scam and also be charged with the amount of people's time that they waste. My family (extended included) I will NEVER shop in Macy's again.

I lost my Macy's American Express card in August and called for a replacement. After three attempts over two months to receive a new card (two of which they reportedly sent, but I never received), I gave up. In late October, a Macy's store card arrived, but not the Amex I'd requested in August. Finally, in mid-November, the new Macy's AmEx arrived. I then tried to add the card to the Macy's website to manage my account online and set up autopay, but the screen either freezes or it doesn't 'take' after I logout and log back in again.

Thanks for the 'bribe' money (50 dollars in Macy's cash)! About a week ago I bought an item with my EZ Macy's exchange card (store credit), and the register lady forgot to give me back my card (which still had a balance of 45 dollars). I realized a week later and went to customer services for help (I brought the receipt with me) and they found out that the SAME register lady used my card, because in the history of my card she stupidly used her employee coupon on a purchase. xD So the very nice lady at the service center gave me an extra 25 dollars in Macy's money, so that she could keep my receipt. I don't know what happened to that register lady.

I had a very bad experience with Macy's customer pick up service. I had purchased a travel luggage and since we had additional shopping to do, the Macy's customer service rep suggested they can hold the purchased item and deliver it when we completed our shopping. They said it was as simple as calling them to deliver the item once we reached the first floor. I thought that was good considering we had more shopping left. After all the shopping I was on the first floor to pick up the one product that I had requested to hold and had to wait for 40 minutes to get the item delivered. It was a small item I could have carried it down with me but since my son was along with me and had some more items to purchase thought I would use this service.

Macy's has taken 2 payments out of my bank account for one month causing me all sorts of problems, 2 overdraft charges and a missed payment to a different company. They have NO NUMBER to talk to a human in credit card services!!! You have to call and lie and act like you need to place an order and spend more money to even talk to someone and when you do finally get to talk to someone it's some lady in a 3rd world country (the Philippines) who speaks broken English and whom you can barely understand!!! So they take the 2 payments out immediately but in order to get payment back into my bank account then I have to wait 8 days... 8 days for the payment to clear!!! What!!! The money is out of my bank account and in the Macy's bank account!! HTF is that not cleared!!! Give me my money you took out without consent back!!! It's theft, no other way to look at it!!! I'll pay this card off and never ever shop at Macy's again!

I went shopping through Macy's today where I stood in the cosmetics area for nearly 15 minutes before being greeted. No hello, how are ya or anything. So I decided to walk off and continue my shopping upset that I drove an hour to get my liquid eyeliner to be rudely ignored!!! Went through out the store shopping, had no help whatsoever. I was not greeted one bit. Wandered back to cosmetics again where I was ignored yet again... Screw this place.

Macy's have in charge of their phone customer service lots of Asian with thick accent which is hard to understand them. The company does lots of overcharge and on purpose hold on to the checks and not cashing them to charge late fee. Their answer if dont send a check pay at store. For the past few years I always used my macy's credit card and paid at least $150.00 a month. I was never ever late on my payment.

I have had an account with Macy's for over 12 years. Recently they changed billing systems and due dates on accounts. I pay online and nothing was advised of the change via online prior to the change. Oct I went online to make my payment and the page I was directed to via their new online system, a late fee showed on the account, and 2 different due dates on the same page, the new due date on the top and the original due date below. At that time, I called into Credit dept. and spoke with Rona, a credit rep. She said there was a late fee charged for Sept. due to the due date change and she was approved to waive both Sept. and Oct. late fees. Rona spoke with her supervisor and they advised me to pay a specific amount online that day, less the late fees incurred. I did that immediately and she advised my new due date is now changed to a day early next month.

I will never use my Macy's credit card. The most horrible customer service I received... Their online payment system was down, tried to pay a few times. With a new baby I couldn't drive to the store to pay, phone payment was too long and busy which made me miss a payment and ruined my credit. I called and they never helped! Never Never never!

Opened a new Macy's charge because I was making a $600 purchase and the salesperson assured me that I would receive a 20% discount for opening a new charge, which would appear on the first billing statement. Got the statement a month later, with no 20% discount. Twice I tried to use their 800# to resolve the issue... And got nowhere (one time the woman said that she took care of it, no problem... But a month later there was still no credit issued to my account). Also tried using their credit card website to "send a secure message to customer service"... 3 times... And never once got a response from. Guess what Macy's? You just lost a customer. This holiday season I will go out of my way to shop at any other store rather than yours, and I'm cancelling your worthless charge account.

Macy's recently switched to a different company to handle their online payments, and since then I haven't been able to access my account or even view a statement. I stopped receiving emails about my statement for no reason a few months back, and I haven't gotten a paper bill since 2014 (though I never signed up for paperless billing). After hearing the horror stories about waiting on hold with customer service for hours, I haven't bothered making the call because I'm a busy person and I don't have time to wait for them to give me the runaround or hang up on me. I've tweeted my complaints to @Macys but all I get back are generic "So sorry you're having trouble, please email us!" replies, but I haven't emailed them because based on other angry tweets from dissatisfied customers they never email back.

I will NEVER shop from Macy's online EVER again. I have been dealing with an issue that should have been resolved in JULY. It is now NOVEMBER! I have never in my life dealt with such HORRIBLE customer service. Since July I have been on and off the phone with Macy's dealing with their HORRENDOUS customer service call line. For four months I was put on hold numerous times for over 40 minutes per call, I was transferred to over 20 employees - none of which could do anything for me. I was told lies by various employees and then later told by a different employee that what the previous person told me was untrue.

I have been a Macy's card carrying customer for years and although I don't make a lot of purchases with my store card, in the past, I've found it very easy to manage my account online. Until about two months ago... I'm not sure of the details but management of the online payments has changed. In August, I charged less than $300 to the account with the intention to split payments between two monthly cycles. In September, I received a statement notification via email (I'm paperless) and attempted to log in to set up my first payment of $150. When I logged in, however, the account home page told me that no payment was due but an old card number displayed.

In early December 2014 I placed an order for bedding as a Christmas surprise joint gift for my husband and myself. I used 2 gift cards that I received for fundraising for March of Dimes and my mother put the remaining $20 on her visa so that my husband would not know. There was never any mention of the item being backordered. I was getting anxious as Christmas got closer that it would not arrive and I finally received a notice that it was backordered. I ended up printing out a picture and wrapping it.

I am a customer of Macy's for years and my experience from Macy's American Express is the worst. I received my bill and noticed an unauthorized charge. I called their Fraud Investigation Dept and I was instructed to fax the Statement of Fraud Form. After several weeks, I called them back and I was told to follow up after a month. After doing so, I called back to follow up on the unauthorized charge and the representative told me they don't have the form on the system. She strongly suggested to mail it to them. I certified mailed the form and my letter together with a return receipt. I called them back and still they don't have the disputed form letter. After four months, they have not yet settled the fraud charge and they keep charging me for the disputed amount. I am so upset, fuming in anger. Macy's customer service and Fraud Investigation Department is the worst. I do not know who to call or to report to regarding their inefficiencies.

I called customer service because I entered my gift card number too many times and caused it to lock. They state I need a receipt to unlock the card, but I don't have one because I got 11 months ago, as a gift. I can prove I am the receiver of the card because I have made previous online purchases with the same card number. I checked their policy and it only states a receipt is needed for lost or stolen cards. Mine is just locked and I have the number, but they refuse to help me. The Macy customer service supervisor on the phone Melody hung up on it. When I asked her to send me something in writing regarding this policy and that she couldn't help it. What class!

I find it to be a great inconvenience to have to wait until 10 Central Time to call Macy's customer service. They informed me that new cards will arrive in October - it is now November. I do not appreciate the company dropping the TRUMP line of clothing because they are playing a "politically correct" game with their customers. They may have forgotten that we are also customers and they did not care to ask us our opinion of this action. We were OFFENDED that they dropped TRUMP products, as we support TRUMP. Are we less important clients than illegals who Macy's does not want to offend??? Ridiculous.

I have 21 Macy's Gift Cards WORTH $100 each that are a few years old with no expiration dates. Recently, went to pay for merchandise at Macy's with a gift card. The associate claimed my card was not working. I had several with me so handed her another card, again she said the card is not good. I stepped aside, called the number on the card, spoke to a person at the Electronic Gift Card Department.

I am in the process of still trying to get my account straight. I recently received a bill for Macy's "Express" showing I had a late charge and didn't make my payment. I paid the Express card off back in October, I have always paid to eliminate finance charges. My in store purchases is balance paid off by auto draft. After talking to a guy who does not even have a clue about credit cards for 45 minutes, he was suppose to adjust the account, right? According to him, the payment I made for the Express had been applied to the Store portion which again I stated, the store portion is auto draft.

I did not think I would go this far to write a review even if I have to open an account to do so. Here's my experience. I called yesterday and talked to both customer service representative and supervisor about late fees. Everything should have been settled down by my paying off the balance and account closure. Instead, I got an email from Macy's saying I still have a balance so I looked into the account and shockingly, I did, which means the account was still there. So I called Macy's and found out the ladies I talked to yesterday did not remove any late fees and did not close the account. If this is how Macy's deal with customer, forget it. I will never shop at Macy's again. I just don't know if I should call Macy's again to confirm the closure of my account. I really hope more customers would see this review and think again before they consider opening an account with Macy's.

The return and refund system is really crap! I haven't received my refund, more than $350, for two months. I shipped back an order that I purchased online, but they issued gift cards instead of the money being credited to my original payment, my credit card. On the second day, Sep 8th, Macy's received my return item, I called to have the money back to my credit card, since I moved and couldn't receive the Gift Card. The rep told me that it will take 7-10 business days to have the money back. So I wait 2 weeks. However, the money had not refunded by then. Then I called again and asked to speak with a supervisor, but refused by a REP. She said she will make sure it will be refunded in 10 business days, because she processed the issue again. But another 2 weeks passed, my money is still nowhere.

I have been trying to get Macy's to credit my account for 1754.26 that I sent over 2 months ago. I can prove they received the check and prove they cashed the check. NO ONE at Macy's that I have talked to yet (over 30 people) can help me. I want to sue.

Macy's has a practice of charging its credit card customers $2.00 a month as a service charge after you have paid them in full. This has happened several times. I paid them in full back in Aug 2015 and didn't open any bills they sent because I knew it was paid off. My bad. Then I finally look at the mail, thinking it was an advertisement and I found a past due bill for $6.00. So the first month they charge $2.00 then apparently it is 100% of the $2.00 every month you have not paid. No other creditor that I have ever done business with has charged their customers for paying off the credit card. I will not be shopping with them anymore and I will be telling everyone about this practice. SHAME ON MACY'S FOR POOR CREDIT PRACTICES

Problem # 1 - I ordered a dress for my daughter-in-law, and called customer service to choose size, since Macy's doesn't have an exact size chart to order with. Problem # 2 - Dress arrived and it was three sizes too small in measured inches, though ordered the size customer service recommended. Problem # 3 - first customer service rep could not find sizes for me to order using and we went back and forth for some time with no success, so I hung up and called again. Problem # 4 - Second customer service rep went back and forth trying to find the correct size, unsuccessfully and I finally ordered two dresses, just in case sizes were still off - just a horrible experience. Problem # 5 - I was given one total at end of order of $74.73 and when I got email confirm it was $86.03 - higher than I was quoted. Macy's has a horrible online order system. Save yourself some problems - just DON'T.

Macy's gives out a credit card and on the back it has a customer service phone number. When I dial the number on the back of the card it offers a few options and of course none of those options apply to my situation so I need to talk with a live person and there is no option to do that. The stupid system just keeps looping the same stupid few options or allows other options that do not cover my situation so I can't select any of them. So after about 15 minutes of trying to get a live person on the phone I give up and now I have to wait until I get home to my computer to google "live person at Macy's" in order to talk with a live person.

I attempted to purchase an egift for my mother's birthday. It seemed like a great way to purchase a personal gift and ensure arrival on the day of her birthday. Be warned - Macy's is currently completely inept at handling this aspect of its business. If you place an order, you receive a confirmation that says if you make a mistake in the email address, you can respond to change it. This is not true. Later that day, you will receive a phone call from the "fraud" department. They will have no information on your actual order and put you on terminal hold. Even though I confirmed the email address with them, they kept me on the phone for 45 minutes and cancelled the order anyway. I tried again the next day... same thing again.

Hello. I visited Macy's on 11/3/15, as I do, this time every year to buy boots. It was a mess. The boots were through, all over, and I could not get any help. I went to the cashier and pulled up the boots on your website. She told me that they had them. Myself and my husband waited 20 mins, but she never came out with the boots. I seen 3 women on the floor and 1 gentleman, but they were looking like they were working but they were just standing around. So I left and went to Century 21. I have spent thousands of dollars in Macy's and I don't appreciate how I was treated. But before I stop coming to one of my favorite stores, I thought I just let the company know my experience. I hope you can find someone willing to help the customer. Thank you.

Last summer I purchased a gift certificate online for $50. I did not receive a bill, and I sent a $25 payment. I was sure I had paid it off by Sept, and tried to log onto the website, but kept getting a message to contact customer service. I had receive a flyer from Department Stores National Bank during the summer, so I knew they had my address.

I bought a $250 gift card after seeing men's suits on sale at Macy's at 20% off. I put it in my cart and went to go pay. However, after the last step it said that they were not available! I called customer service to complain but basically confirmed that they were not available and got the runaround from them. How do you put several suits available on your website when they really aren't? Now I am stuck with a $250 gift card and no sales! I need to work with someone at Macy's to get this resolved.

Macy's has charged me two late fees due to their system outage and their telephone representative's inability to input the correct routing and banking information associated with my account. In addition, they play the pass and hang up game when you call requesting clarity or a resolution to your concerns. Telephone calls are put on hold for more than 30 minutes and promises are made to customers that Macy's have no intentions of fulfilling. I will be canceling my account with Macy's and boycotting their stores for their lack of professionalism and fraudulent tactics.

It started off with Adrian the supervisor of Crabtree Valley Mall honoring me a 25% off on Michael Kors watches, since the last associate I bought a watch from didn't tell me when the sale was going to be over. Well, I'm a huge Michael Kors fan and the sale had ended the day before the 19th when I went. When I went to Crabtree I told Leslie, I believe it was, that I was there to get 25% off. She said I can't. Now I was informed by Adrian that she would tell the associate that I was disabled and coming to get a watch for 25% off. I told her the manager said I can, can you go ask her. From the beginning her attitude was very RUDE to me. She came back shortly from the corner and said okay. I don't know where she went, but was the manager around the corner because she came back quickly.

Never thought I would be treated so poorly as a Macy's customer. I made a purchase for $15 in the first week of June. I had a Macy's American Express card, which I requested be cancelled. They sent me another card but did not include any information about the amount due. Between June and November, I received no statements, emails or calls about a pending balance. When I checked in July, I couldn't see any pending balance, so assumed there was none. This morning I get a call and was on the phone with an incredibly rude representative.

I just received my new bill after having paid off my account. There was a $2.00 "Fee" on the bill and I tried to call about it. First off three numbers called and ZERO way to speak to anyone. POOR!!! Second, when I queried my account the recording stated that payment was received on Oct 17th, a full three days prior to the payment due date. Something the recording reminded me to not miss to avoid interest. Third the $2.00 was immediately waived again by recorded message which makes me believe the charge was bogus and placed there only to get most people to make an extra payment. I am done with Macy's forever and suggest others take the same stance to avoid them "accidently billing you incorrectly."

When I was ordering some jeans online I clicked checked out for the first total of $43.86. Then after I entered my shipping information, they changed the estimated tax and the total was changed to $44.98. They always change the price one time after you put in your address so I expected that to happen. I thought $44.98 was the last price change. Instead, right after I placed my order, the price changed again. The page said "thank you for placing your order, your total is $45.40." None of the other online retailers I've used have ever raised their price after I placed an order with them. I think this is a dishonest way of doing business.

We have been customers of Macy's for years and they are honestly my favorite store when it comes to style, quality and overall being in touch with current fashion. Now, that being said, I would rather drop dead than use my Macy’s card even if they offered me 50% off and I am a Plenti member! This final rollout of their online pay system did it for me! I rarely use my card after the first rollout to American Express because they must have gone cheap! With that roll out we saw the same issues. And when you went into the store (which we did) they put the wrong amount on the wrong account and then dinged our credit for the courtesy. Then during the recession American Express decided to lower our limit by a ridiculous amount.

On September 9, 2015, I called Macy's, asked for my balance and then I paid my bill in full online the same day. I had not used my card until this past weekend and when I called today to pay my bill in full, I was told that after the payment was made, my account would be back in "good standing". When I questioned Justin why my account wasn't in good standing, he said it was because I had not paid the $6.18 that was added after I paid my account in full. He asked me if I wanted to speak with someone in the credit department and I said yes so he put me on hold and I was on hold for over 20 minutes. He then informed me that I couldn't speak with anyone in the credit department until 48 hours has passed. Not a happy person with Macy's.

Ordered a expensive clothing item from Macys.com. Item was not as described, defective. Used my credit card and gift card to pay for purchase. Called customer service to exchange for the same item w/out the flaws. Talked to 3 customer service people, all oriental. No resolution - refused to exchange for the same item. Told I would not be allowed to re-use my gift card and told to drive to store to refund and look for one in the store. Can't re-use my gift card since they are refusing to issue credit for one I used on the defective item sent to me. Didn't want to resend the correct item without charging me again full price.

Macy's has the worst credit card customer service! First of all you used to be able to chat with someone online and now you can't do that. I emailed them a month ago and it's still showing that my email is unread! You can't get someone on the phone. It's nearly impossible! I am afraid what it's going to be like when I close my account!

I signed up for automatic payment and Macy's took the money out twice and then took 9 days to only put half of it back into my account. I think they are dishonest and I am going to cancel my credit card and remove my banking information. Watch out if they have your routing & account number! And then when you call you get transferred overseas. Very frustrating.

Your company and service is total crap Macy's! I shipped back an order that I purchased online only to be sent gift cards instead of the money being credited to the original form of payment, my credit card. I called to have the money put back on my credit card, spoke with a supervisor and was told I would have to wait 24-48 hours for the credit. That time has gone by without a credit. Called again only to be put into the merry go round of your awful phone system, gave up a few times then finally called and got to talk with an agent. I was then told 7-10 business days I'd have to wait. Unacceptable! Asked for a supervisor (waited 20 minutes for one) who then told me 10-15 business days!! I made her give me a final date of when to expect my credit. November 6th is the final date that I was told my credit would appear on my credit card. That is over a month from when the items were shipped back to you!

Paid my bill in full per payoff info received over the phone the same day. Month later I get a bill in the mail for $15. Got on the phone again to see what was going on, since I had closed the account when I paid if off. Got a 10-minute runaround and finally got to pay it over the phone. Month after this wonderful experience I get another bill in the mail for $2. Called them again and, after a great deal of verbal exchange with a difficult to understand (thick accent) agent, I paid the $2 over the phone. I have NEVER experienced such and incompetent process with any company with whom I have done business. They lost another customer for GOOD.

I opened an account with Macy's approximately Feb. 2014. I ran into some financial issues and had a few late payments. Finally in June of this year, I was able to pay off the account in its entirety. Immediately, Macy's decreased my limit after I paid off the account without warning, to $100. So I decided to practice discipline and not use the card until needed. I tried to use the credit card today for a mere $54.00 and was told the account was closed due to inactivity. Again, I was not previously advised and I feel this is unprofessional customer service practices.

...AND I WAS JUST TRYING TO PAY!!! wasted 45 minutes to get a LIVE voice and the only reason I got one was pressing the wrong prompt on purpose - "expanding credit limit"... Regular website sends you to Bank Link which asks for Security Code which is not on my card (the same way the sample shows is on the front vs. the back) and the support phone number hangs the computer. And when you call the number supplied, it's the same frustrating black hole of prompts with no chance of LIVE person. I have had 3 previous Macys Credit issues and when they hit me with a charge, I send an outraged letter to the company as I will never pay a finance charge when trying to pay on time. I never thought it was possible to be worse than Tech companies' Cust. Serv but Macys takes the cake!!!

I have noticed that in my recent purchases in the Macy's of Dadeland, International and Westland stores. The quality of the clothes to be poor. I purchased the jegging pants and the first time I wore them the stitching came apart and threads everywhere.

I have placed an order for boots and they shipped and returned them. I have no clue what happened and now saying that item not available anymore. It happened to me 2 times. Every time I call they either call will be disconnected after speaking 10 mins and they don't even call back and all they say is simple sorry.

I received a fraudulent charge on my Macy's AMEX and called to have it removed. Could barely hear or understand the woman on their 800 number as she was obviously in another country. She closed my account but I received another bill with the fraudulent charge still there, along with a late fee! Called again and spent 30 minutes on the phone until I was finally passed on to the fraud department. The fraud department couldn't even see the details of my account. It sounds like the issue will be resolved but could take up to a month for processing, in which time I'll get more fees which will have to be removed. I have never experienced such a poor level of customer service with any other credit card. I can't believe AMEX would partner with Macy's after reading through the comments on this site. I will never have a Macy's card again.

I placed an order online for a few simple items. Macy's called to verify I placed the order! When they could not reach me they cancelled the order! How unprofessional is that? Who calls you these days to verify orders!? Completely unsatisfied!

I made an online purchase with my Macy's card and a gift card I received last xmas. My ordered was cancelled and under investigation. No one can tell me anything. I don't get paper billing. They locked my online account. I pay this bill on time. I have had the account for years. I can't get any answers just run around. This is terrible and I am frightened. Should I be calling the credit bureaus? I can't get any information. I know I want my balance so I can pay this acct off and stop being a Macy's shopper.

I was late on a very low payment for the first time. Just overlooked the date due Oct 12: I took the payment on the morning of the 13th to the office. ($100.00 on a balance of $127.00.) The lady assured me I could get the late charge that would be added taken off. So I called today to try and get them to deduct the $26.00 off: my balance was $27.00 and they had added this huge late charge for less than 12 hours late. I was put on hold for 30 minutes and then after much explanation was told they could deduct $13.00 rather than the whole $26.00. Ridiculous. Terrible customer service. I have great credit and never run a bill up. Of course they WANT us all to run our charges up; that's why they try to trap us with giving discounts only when we charge. Well this girl will not be shopping or charging at Macy's for a long time.

How is it possible that a large company like Macy's has such terrible customer service and so little concern over a potential security breach? Let me start by saying my credit score is excellent - over 800 - and despite having my personal data hacked via Chase bank, T-Mobile, Target and the OPM, I have managed to evade the identity thieves so far. So given my excellent credit history, I was shocked when I discovered a few days ago that Macy's had lowered the spending limit on my card to $100!! Ninety minutes later, after speaking with no less than 4 unhelpful, unconcerned, and unknowledgeable reps on the customer service line, I was accused by a male rep in the credit department of being some kind of deadbeat; either that or I had been hacked.

That place sucks so bad. They are always saying that you should sign up for a Macy's card never telling you that if you don't pay your bill on the date it has on there you should expect to pay more because of interest. They never have the things that you need to where they tell you that they have the amount you need they have it in mass quantities but when you get there they tell you they have looked all over but can't seem to find it for you asking if you want to order it. Why would I want to order it if I came all this way to take it home with me but you don't seem to have it. If that was the case instead of wasting my time coming here I could've stayed at home and order it from home. When I pay off my card which isn't a lot I plan on going to the Macy's I shop at and cut the card in front of their faces. So yeah I would rather shop at an outlet then spend a lot of money on four items.

My card was closed for fraud activities when I found out online that I have two charges for Rent-A-Car in NY. I reported it fraud in August 2015 and was promised to be sent a new card. Every week from now and then I would call CS and stay on hold at least 40 minutes because I was not able to pay my card off neither in a store (they will only accept min payment), nor online. It took me a 1.5 months with CS to figure out that rental (!!!???) charges were in fact my online bridal registry charges(!). Now I am in hold for ONE HOUR AND TWENTY MINUTES!!! THIS IS SO UNBELIEVABLE AND DISRESPECTFUL! All I want is to close this card and never ever deal with Macy's again. SHAME. :(

You can't get a person when you call no matter what prompt you try. I was just told the phone system is meant for automated use and if you need to talk to a person there is no shortcut prompt, instead if you are patient and go ALL the way through ALL the prompts and wait till the last prompt and make an intentional error it will eventually get you a customer rep. I said I was a bit confused as I use the internet for my automated info and when I need to talk to a person I usually use a phone. Apparently they don't think we have a right to request this service of person to person communication.

I was stationed on the island of Guam while active duty and the wife opened a store rewards card. What the representative didn't tell us was they also added a American Express credit card on top of it. Due to the card having only one number I as a responsible adult paid to it as were doing a military move instead of going into store to pay off the card. What we didn't know was that the payments went to the credit card where we had a money sitting there and the charge card showed debt. Upon arrival last year to Washington state we found this information and requested they send the payments from one to the other. What was done was they sent the credit from the American Express as a check to our Guam PO box. Due to our not being on Guam we couldn't get access to the check.

In August, my credit card information was compromised. Luckily Macy's caught it and immediately shut the account off. That has been the only good part of my experience with Macy's. Since then I've been trying to send them the documents the request (statement of fraud). I've faxed it 3 times now, they have yet to document receiving them! I faxed it on August 18th 2015, confirmation at 1 PM. What kind of a world are we living in where after 2 months of faxing, they still can't confirm receipt?

I had this issue with my Macy's credit card account when I already paid for it online on 9/29/2015 after received the bill from Macy's on the same day. Then I keep seeing emails saying I didn't pay that amount and when I came back to macy's account I can't log in with my card and they said my credit card already had another holder account. Rubbish!!! I keep calling in for customer service people to help me out. I spent almost 2 hours on the phone because they kept transferring me to 6 different people. The last call was with someone who I can never understand her English and I had no idea, is it my phone or is it her intention to hang up. I only know that I will not owe any late fee for Macy's credit card, but never solve my problem on how to log in and manage my Macy's account online. Now I will call back to cancel all my account. No more headaches.

I have been a loyal Macy's customer for over 20 years! I decided to start receiving my monthly statement electronically! I've had numerous problems with receiving monthly statements! I depend on these statements to pay my monthly bills! Throughout this year I have not received my statement 3 times. It sure is funny that I receive the statement the next month to let me know that my balance is overdue and they have charged me a large late fee! Then on top of that turned me into the credit bureau because my payment is late! I called the billing center and they are no help. I also can hardly understand the person I'm talking to! Nothing gets acknowledged on the phone call but a note in your file. Macy's fail at customer service. I am furious with Macy's that they are getting away with this.

Good grief... I returned two separate orders (3 total items) in one box on August 17th, and almost two months later, I still have not received a full credit of the merchandise on my Macy's account. A couple of weeks ago, they processed one item on my return. Instead of crediting my account, they send me a gift card. I get back on the phone to see what happened with the rest of my returned items and to see why my Macy's account wasn't credited. I was on hold for 20 minutes before I ever spoke to a rep. I informed her of the problem and was then on hold another 20 minutes while she filed an investigation with the warehouse and worked out the crediting issue. No happy ending as the issue was still not resolved...

Recently I moved and therefore need to change the snail mail address for my Macy's credit card account. I called Macy's twice and was unable to get a human being on the phone. I then tried calling the corporate office, got voice mail, and then got a message telling me the voice mailbox was full. At the corporate office! I then filed a complaint via the Macy's website and listed my email address, so Macy's could follow up with me. That was two weeks ago and I have heard nothing from Macy's. I'm trying my best to be a good customer, but Macy's is doing nothing to support my efforts. If I can ever reach a human being, instead of updating my snail mail address, I will cancel my Macy's credit card account. Just ain't worth the hassle.

After being accused of trying to shoplift from Dillard's which I was not doing, and the company not trying to try resolve the situation at all, I went to Macy's today and purchased not one but 2 pair of the jeans I wanted, plus the perfume, $300 worth of merchandise. Not to mention Macy's customer service was so much better than Dillard's. I'm still completely appalled by Dillard's accusations of me and lack of communication in trying to get this matter resolved. My entire family has started shopping at Macy's as well. Dillard's is a horrible place to shop at. I have heard of numerous mothers being accused of trying to steal even while still being in the store. It's ridiculous.

Macy's uses predatory and deceptive business practices when charging late fees and over limit fees. I made a 100.00 payment on a 123.80 balance due 9/22/2015. Made payment online 9/21/2015. Macy's posted late fee on 9/22/2015. Have asked via online statement contact site to have these fees removed. Not the 1x this has happened. Ask for refund pointing out new credit card laws of 2008 and I am ignored. Since they went from Meier and Frank to Macy's they have become retail crooks/thieves holding account holders hostage by charging fees when consumer is trying to get acct paid off. Macy's needs to be closed down for fraudulent practices. STAY AWAY FROM MACY'S.

I was on Macy's website and the sale was suppose to end on on Oct. 4th, 2015 which should of ended at midnight, but I was on the website at 3 or 4 am, in the morning. Went to check out online and was going to put my promo code but stopped for a moment to make my husband's lunch, then went back on the site and noticed they stopped the sale. So I call customer service and they couldn't honor those prices but gave me a 20% discount, which was not even close to the amount in my cart.

Plenty of ONE STAR ratings say it all! I wish I had NEVER signed up for a Macy's Credit Card, so here is my tip if you MUST shop there (for me it is a LAST resort, after trying EVERY other store in town.) When you make a purchase using a Macy's card, IMMEDIATELY use your Debit Card to pay off the purchase. I recently learned this was an option (they often have lower prices ONLY if you use a Macy's card.) Before I caught on to this trick, my bill would often be incorrect and when I paid an incorrect balance they shock me with outrageous fees which lower my PERFECT credit score, not to mention having to deal with rude and dismissive telephone representatives - no wonder, they are probably treated as badly (or worse) than the customers. STAY AWAY!!!

I have a $13.77 charge that I have been trying to get removed. This was the discount amount of an item I had shipped to my home. I returned the item. So this $13.77 discount should be a wash. All Macy's employees I have spoken with have agreed with me. No problem there. But each time I call the credit dept. and speak to someone, they assure me they have taken it off. When I call back 24-48 hours to recheck my balance, it continues to still show this amount.

I make my payments online the 2nd of each month. When I went to use my American Express (Macy's), it was declined. Later, I received a new Macy's card, when I went to activate the card, I was informed that I had not made a payment for the month of September. This is why American Express from Macy's was declined. Then, I find out Macy's had sent my account to a collection agency after being ten days late. I made a payment to them for the month of September, even though I thought I had already made the payment.

I have been a loyal customer with Macy's since 1997 and at this time I would like to make a formal complaint in regard to the customer service and the new online service of the company. The account online services have been down for several months and I have been unable to access my account online to view my statements. I tried calling customer service to inquire about my account and was redirected and placed on hold for an extensive amount of time (for more than twenty five minutes) before I was finally able to get in touch with a customer service representative, only to be told that I had missed payments. This was a surprise to me as I was not aware of any missed payment as I never received any bill prior in the mail.

On 10/4/2015 I placed an order online. Later in the day I received an email saying that my order was cancelled and to call this 1-866 # for more details. I was told by Amber that my bank had decline the order because the billing information did not matched with what was on file. I called my bank to confirm Amber's statement. The bank stated that they "approved" the transaction at 11:57am but Macy's reversed the order at 1:16 pm. Macy's has continued to deny that they reversed the order without reason and blames the cancellation on the bank. What a bunch of liars! I stopped shopping at Macy's years ago because of their integrity issues. It was because my Nephew loved the shoes and Macy's had the best price. I don't care if Macy's has a dollar sale on every item in their stores. I will continue to never shop at this store again! #byefelicia

I read online that Macy's is a pet-friendly stores. So one day I was out with my 5-pound dog and I did need to go Macy's for quick stop and an employee from Macy's kick me out tell me that Macy's is not allowed dog. I feel so embarrassed. She was yelling at me. This happen at Voorhees NJ store. I didn't have chance to buy what I was looking.

I purchased a mattress September 22, slept on the mattress for 1 day - it has a dent in the middle, plus the bed was very very hard. I did purchase a luxury firm bed not an extra firm bed. After 1 day of sleeping on the mattress, with a back ache and my legs going to sleep all night, I called to have it picked up. They informed me I had to pay $80 for the previous delivery, plus another $80 for them to come pick it up plus the 15% value of the mattress. If I could add pictures I would love to show what this Sealy bed looked like after one day of sleeping on it. I would not recommend purchasing anything from Macy's on furniture or bedding.

On 09/30/15 I process an order a total of two items on Macys.com. I made a payment with two gift cards and the balance to my husband credit card, for some reason they weren't able to verify the account. I received a call from a 513-398-5221 number saying the account need to be verified, My husband called and gave all the information and also explain that only the balance was going to be paid with the debit card. After talking with a customer service for an hour. He was told the order was cancelled and had to place a new order. He specify that the gift cards need to be used and only the balance was to be charge to his debit card. He was told the order was fixed, but our surprise was that the order wasn't fix. It was placed again, but this time all the charges went to his debit card.

I have been a Macy’s customer for 25 years. I have noticed increased billing problems on my account in 2014 and 2015. I pay my bills online and through direct withdrawal from my bank account. I also have a Macy’s Amex card. The card has been hacked repeatedly and fraudulent charges in excess of $3,000 were placed on my card. I could not get through the Macy’s Credit Card Customer Service and was on hold today for four hours. Their online portal is constantly broken and there is no technical support.

I have been Macy's card customer for 6 years and was fine with their service up until now. A couple of months ago I paid my account balance in full and was late by one day. After I paid my balance online I was unable to access my credit card balance for three months. Every time I tried I was told there was an error on their website. During those three months I did not receive any notice via email or mail that I had unpaid charges on my account.

In the past 2 years: I ordered a blue Polo shirt for my stepfather who resides across the country from me. Macy's sent him a PINK shirt identical to the blue one because they ran out of the blue ones... Never contacted me - stepdad thought I was nuts for sending a 65 yr old retired truck driver a pink shirt. Next: I ordered superhero pajamas for my 8 yr old nephew who lives across the country from me. When my sister tried to exchange for a different size Macy's credited my account then refused to let her get something else... I had to call Macy's to get it resolved.

Macy's credit card is a total rip off. I pay my balance in full every month. I get a bill stating I owe that same amount. I called customer service. The lady says, "Oh you just owe 3.45." "For what if I paid in full?" "Oh for interest." "How lady when I paid in full on time every month?" I paid it anyway. Then I realized how I wasn't getting my statements. Not in the mail or email. I called them about it because now I'm getting late charges. They took the late charge off. Next billing cycle, again no statement. I called, found out I owe $150. I only charged $120. Customer service guy says a late fee, but my bill isn't past due yet, it isn't due until next month but I still need to pay $96 which is due now. I swear I don't remember charging $96. I don't know where it came from, maybe it was that late fee they took off and then found some way to add it back. (They DO NOT break down your purchases.)

I am not able to access my credit card account. The site managed by Citibank does not work. To access you are asked to enter in name as it appears on the card, birth date in MM/DD/YYYY (numbers only - says the site), and last 4-digits of SSN. The "number only" for birth date is incorrect - you must have "/", which is a character! Even after I have entered in all my information correctly, I cannot access my account. Calling customer service will just take you in loops. Representatives have been assisting other customers for the past half-hour.

On 8/22/15 Macy's takes $200.00 from my checking account. I was on auto pay for a couch I purchased and had paid off prior. Instead of returning my $200.00 they are telling me to go make a purchase, or I can wait 90 days to get a check in the mail. Macy's, this is called FRAUD.

I bought two mattress sets at Macy's in Carlsbad CA. The salesclerk -- new at the job -- wrote up the sale incorrectly. Of four pieces (two box springs and two mattresses) only one mattress was correct. The other three were the wrong size -- as I discovered when they delivered them. I went back to the store to correct the order. The original sales clerk wasn't in, so an experienced clerk began to help me. But as soon as the newbie showed up, the experienced guy stopped and made her do it. It took an hour, with her constantly needing to find the experienced guy to walk her through the corrections. Finally, it was done -- with many near errors corrected only because I was hyper-vigilant this time.

Not only did I work for Macy's for four years in New York City in the '90s for 4 years, I've had a credit card for several years, and have always been in good standing. Long story short: they've reported me twice to a credit agency for utter nonsense. Good riddance, Macy's. I've had an account for years, but no more. As soon as this account is paid off, Macy's is history.

I am beyond upset with Macy's and their customer service. I placed an order online with two items, Macy's charged my credit card for the order total then twice for one item. Once this happened, my bank put a block on my card and prevented Macy's from trying to charge the second item. I called my bank and then reported this to Macy's. They denied this, called my bank back and then called Macy's again for the second time at which point Macy's conference my bank in. After an hour on the phone, they tell me everything is fine and they are reversing the charges.

I can just say watch the mistakes that customer service does and never take the responsibilities for them. Instead, they will screw you if miss a payment, make excuses for the flaws in their systems such as having different addresses from you in different departments, and have no respect for customers. Happily just closed my card!

On April 24, I took advantage of a promotion in the Macy's men's department at their Medford, OR store where I would receive a 20% discount if I opened a revolving charge account. So I did, and promptly paid the full amount of the charge right there at the checkout stand. Several months later, I receive a statement that I owed more than $400 on an account I used only once. Upon investigating, I discovered that the account was charged twice for the same purchase. Once at the discounted price of $390.63 that I paid on the spot, but then the charge at the full price of $488.29 was also added for the same transaction. I never received a statement until several months later to discover the account had been referred to collections and more than $100 in late fees and penalties were also added.

I have received bills after throwing the card in the trash. I have paid the card off. I call to cancel and get hung up on. I go online to cancel and all I get is a loading screen. I go in store and all I hear is "You can pay your bill here" but I cannot cancel. I'm so unhappy. I refuse to ever buy anything from Macy's ever again. Once I cancel my card it's over.

I called the Macy's store in the Westfield Mall in Palm Desert, California, to ask if they carried mastectomy swimsuits. Initially, the young lady I spoke with didn't know what this was, so I explained that it's a swimsuit with pockets for inserting a breast form/prosthesis for people who've had a mastectomy. She replied that Macy's did not carry such an item and apparently thought that my explanation was hysterically funny. I was extremely upset by both her ignorance and her rude response. I was so upset and also anxious that other women who've had mastectomies not be humiliated in this way -- that I emailed Macy's via their website.

I purchase two items and they charged it to my debt and my Macy's credit card account. I tried adding my credit card to my account and I was unable to. Customer service is horrible and I was unable to reach anyone. I am going to contact the local police.

In May of 2015, I received a telephone call from Bloomingdale's (Macy's) saying that I owed a $2 bill for an interest rate, that had been paid off several months before. Not only that I owed the $2 but that I owed a late payment of $35 as well. This is from a $0 balance. Anyway much dispute took place, and I did something crazy and made a purchase online $126.37. I have never received a bill in the mail, nor online, nor any other form and before the month was up, got another call from Bloomingdale with another late payment. Anyway to make a long story short, I have never received a statement, have made payments, have incurred mult. late fees, and can't even close it or speak to anyone with authority to dispute it. I am fuming!!! How do you know what the due date is, if you can't even see it.

After getting an email that my shipment had arrived and it had not I called.. Sending new order ok.. email only shirt was shipped not the 68.00 jeans. Called, told them to cancel, said OK and I would get email in 15 minutes. Got email that the jeans shipped. (Already reordered for more money from Nordstrom.) Did not care about the money at this point, the service was terrible. When I called back and asked to speak to a manager THE SAME PERSON GOT ON THE PHONE - CHANGED HER NAME 3 TIMES. I gave up, hung up, will take the package back to Macy's as soon if I receive. This is my 2nd time using online. The first one was as bad. When they tell you they will take care of things - forget it. They tied up my CC for over a week after I paid in store and called the online number. I am staying out of Macy's and off the online. I will pay more and get the service. Not worth my blood pressure going up.

I put in for a credit card with this company. 30 days later, my credit reports showed I was late in payments for 30 day, 60 day and 90 day periods. I had the card for only one month so obviously they made a mistake. The Credit reporting agency sent a query to them about my complaint. They stood by their report to the credit company. I have an attorney now, they can deal with him and all the costs I incur from this idiocy. Needless to say we are not Macy's fans. It's all about money to them. How can a company be so dead wrong about something but not willing to correct it?

I seriously think someone should initiate a class action suit against Macy's for their deceptive advertising practices...maybe that someone should be ME! I have visited the store a handful of times in the last year or so. Usually I'm prompted by an email or coupon that I receive in the mail, only to take time to make my selections and get to the register to learn that the coupon is worthless. When using the coupons, you have to read the fine print, which is difficult or next to impossible for some people like myself who rely on heavy prescription eyeglasses. One will find that most of the time, the coupons do not work on ANYTHING!

Made an order online with order number **. Initially got an email from Macy's stating "Issue with your order and we had cancelled". I called the customer care number provided in email and the representative tried to hide the original issue and said issue with my credit card details, which is not correct. Later he transferred me to orders department and came to know that the item which I placed was out of stock after placing my order. He also mentioned that this issue occurred due to some bug in Macy's website which let me placed the order even though the item is not available. Very disappointed with the service and website.

It is resolved in my eyes simply because I said take my review down and Consumer Affairs refuses to do so. It is resolved, and nobody gets to find out how.

I got cheated out of $50. I try to use a gift card I got for my birthday online. I typed in the last 4 digit PIN for the card in wrong and it locked my card instantly. Now I have to go back to the person that gave me the card for the proof of purchase and then they can unlock my card. If my friend doesn't have the proof of purchase, I cite he won't, then I'm out of $50. I'm glad it was only $50. If you ever get a Macy's gift card don't use online, use it in stores so you won't don't run into this problem, or don't shop at Macy's period. NEVER BUY ANYONE A MACY'S GIFT CARD.

We have a single Macy's card which is sufficient and yet we get the same billing on two separate credit card numbers and there is also a separate unwanted Macy's/Amex card number. These are considered separate open accounts by credit reporting agencies which is adversely affecting my credit score according to Chase Bank which I find infuriating. What's even more infuriating is that there is no human to speak with at their customer services number and they've outsourced credit services to Citibank obfuscating things even more.

As of Sept 6, 2015, I spoke to another manager in the Gift Card Department who cancelled out my old gift card and reissued me another one and had it FedEx to me! I received both gift cards by Sept 12th, 2015! This was a very long process but it did get resolved!

I only recently got a card to get 20% off of kids school clothes. I was having a lot of trouble paying online as I was not getting my online statements and didn't realize this until I had a $27 late charge. They supposedly corrected the issue and removed the fee. However again, I was not receiving my statement and poof another charge of $27 - I immediately closed my account furious as they would not remove it. For a few months I was able to make payments again online. However a few months later (with a balance of $40) I tried to sign in and could not get into my account (so I assumed I paid off my account as I track my bills with the email statements).

On August 24, 2015 I placed an order online for 2 misses tops. When I opened the package addressed to me it contained an order form from Hawaii with 4 children's onesies. I called Customer Service and she reassured me they would make it right. She emailed me a return label to UPS - the package back to Macy's. She then told me they would take off the shipping charge and resend my order. On Monday, August 31st I took the wrong items that I received to UPS for return to Macy's. Yesterday I decided to called customer service to find out where my 2 tops were. This rep informed me that the order was cancelled because I was returning it. After informing him that I was returning the wrong items, not my 2 tops, he assured me he would make right. After going through everything he needs my Macy's credit card number.

I never received their statements, I only received a letter saying that I am late (?); I called their customer service and they could not even access their system and tell me what was I being charged for, but they had already applied a late fee and were charging me an amount that I know I did not spend. When I asked the agent to at least tell me what $500, but when you call to order ANY STORE, they tell you that they do not have it anymore but they would be happy to sell the other available of equal qualities for $999. You want to make a return and they tell you that they made a charge back to your credit card but they don't. You have to call them for weeks and argue and prove that you returned the item until a couple of months have passed. DO NOT (I repeat) DO NOT USE MACY'S. They buy from sweatshops and they charge huge amounts. I ALREADY CUT MY MM CREDIT CARD INTO PIECES. HORRIBLE STORE!

I've written a complaint through Macy's and no action were taken. This led me to believed that the company doesn't care about its reputations. The newly manager (Daisy) manipulated the systems to get herself the promotion by making big sales. So once she is there (floor manager), treated her loyal customer by like crab. Now every time I go buy something have to get her permission for the extra discount, whereas before I always get that same discount. I even ask Kelsi her manager at the time and she said that is not a special discount but sort there for them to give with special customer. So I decided to take everything back and return them.

My retired 70 year old mother on a fixed income purchased a $200 Macy's gift card for me as a gift for my birthday. Now 3 years later I want to use it. Macy's told me unless I could provide the receipt for proof of purchase, I could not redeem the gift card. I called their corporate offices and was told the same thing & that due to the GC being 3 years old the card would not work until I provided a receipt for a gift card that someone else bought me 3 years prior. I have argued with them for 3 months over this & kept escalating the issue. I continue to get passed around & they've told me they will do me the "favor" of re-issuing the card but it's been 3 months & nothing... Essentially this multi-billion dollar corporation stole $200 from a 70 year old woman. Thieves!!! Needless to say I have canceled my Macy's charge account & vow to never shop with this crooked company ever again. Worthless, worthless criminals.

Macy's Star Rewards Credit. New account. Received 1st bill, mailed full payment, and sent along with other bill. On next bill, was hit with a late fee and finance charge. My wife said that they'd done that on her account as well. All of my other bills sent were received. Makes no sense. Called and got fees reversed. Closing account.

I bought a watch today for 200. The same watch is available online for 114. Since I have resized the watch not in a state to return the watch. It's not a small difference to ignore. Please reach outside or online before you buy something in Macy's. I wouldn't shop at Macy's anymore.

My husband and I have been a loyal customer at Macy's for 10 plus years. I had purchased a Calvin Klein Jacket worth $95.38 (with tax) on 8/13/15. I went to return it on 8/16/15 because of size issue. The customer service representative who was working in the men's section was extremely rude and told me that I might have bought this jacket elsewhere and was trying to return it here as the tag was not in the right place. I know I had removed the tag immediately as I loved the jacket and I made a big mistake of removing it. She also told me that she is going to check in the cameras if I had ever bought it. This is so insulting. Of course I have a receipt and sorry Macy's should make a rule that tags should be at the same spot where they are originally. I am never going to buy anything from here for a long time.

I have never purchased from Macy's till now and will never again! I decided to get $155 worth of beauty products online... ok, purchase went through okie dokie. Everything is fine until a few hours later, I was shocked when I looked at my account and was missing another $155. I called customer service and told them that there was a mistake, they double charged me and I needed that money back asap. All I got was moved around, argued with, treating me like I was stupid because they haven't charged me $310 they said, "It was on hold still in your account..." (Yet I can't touch my own money!)

My saga started with a cashier at Macy's pointing out that my Macy's credit card had expired - 2 years prior. When I told her I'd been using it the entire time she said that the cards usually work past the expiration date, and it worked fine for that purchase. I contact Macy's credit services through their website (secure email) and they closed my account and reissued a new card "for security purposes". Ok, no big deal but really silly since the replacement had been missing for 2 years and I was using an expired card for 2 years - very secure. You have to link your credit card to your online profile yourself - didn't know this, so didn't get payment due email. I also didn't get a paper statement the first month, so I had a late payment and $25 fee when the paper statement arrived (after my payment due date).

I purchased 2 dresses totaling $104.99 from Macy's online. I checked my account and saw the charge and 2 additional charges of $25.00 and $79.99. When I called Macy's customer service, I was told the dresses shipped and were charged independently. On day 4 and it still show a double charge.

I'M NOT HAPPY CUSTOMER!! I did my online transaction over the phone on August 5th 2015. Because I'm visiting from overseas and going to Macy's location was very hard I decided to make my purchases online and it was a nightmare. Long story short. After more than 35 mins on the phone with customer service they fail their promise in getting my purchases in two days. I found out after an hour of my purchase plus on the same day and after one hour I noticed something with their final amount when I check my bank - they charged me 13 times for one transaction!! 13 times (217.21$ 5 + 173.33$ + 140.41$ + 32.91$ 2 + 54.86$ 2 + 162.36$ + 140.41$).

I was to make a payment on my credit card account on July 28th for the amount of $25. I paid it today and I was charged a $75 late fee. WTF! ** Macy's. They are scammers.

I bought plates from Macy's that came defective. The plates had smudged paint everywhere on it. I called up customer care and they asked me to go to the store to return it. At the store I was told that they don't carry those plates and was asked to call up customer service to perform the exchange for me. When I called up customer care again, the lady that picked the phone had a bossy attitude. She asked me "when did you receive the package" and I told her "5 days ago" and then said "So you are calling now to return it, after 5 days!"

On Saturday night 8/8/15, I purchased a $100.00 emailed gift card for my daughter in law's birthday on Macy's web site using my debit card. Yes, I know you should not use a debit card, but I do not use credit cards. I only use cash or checks or a debit card. It was processed under order # ** (original order). The next day, Sunday, I received a call at home from Macy's Site Security Team practically accusing me of using a stolen credit card and after my asking why I was being treated like a thief, they would not tell me. It took me 15 minutes to prove who I was, including having them call me back. Instead of them emailing the order as I asked, they cancelled it and later reopened it under order # **. They tried to email the card, but used the wrong email address, adding an extra letter to the email address I gave them.

Macy's just do not allow me to purchase their products online by saying that my information cannot be identified. When I ask them how can I provide my information to them for qualify to purchase on macys.com, they told me that they do not know and the order will be declined if use the same name and same address in the future. That is ridiculous. Should I change my name or moving to qualify the precondition for purchasing on macys.com? I feel bad because I have been discriminating.

I have been shopping at Macy's for years along w/ a number of other stores and never in my life have I experienced someone borderline harassing me and following me around a store because of the color of my skin until I moved to LaQuinta, CA from Dallas, TX about 6 months ago. There aren't really any great places to shop out here until I found the Macy's store out here which I was excited about since I'd been shopping there for years. The first couple of times shopping there wasn't so bad though it was extremely annoying having people come up to you every 2 minutes to ask you if you need help and staring at you is quite annoying but I could deal. I just assumed she was trying to be over friendly because I don't want to judge.

I am trying to pay my online bill but it will not allow me. It keeps kicking me back to the sign on screen. I have tried it 10+ times. It kicks me back to the sign in screen but sometimes when I have gone 2 steps into the payment process and sometimes when I have gone 4 steps into it. I called customer service and she told me that they were having a problem with "Safari" which is the operating system I have on my MAC. I also had this problem last month. If I continue to have this problem I will just not shop at Macy's. I do not have time to spend 30 minutes on the phone every month trying to pay my online payment that is supposed to take 30 seconds.

Email pasted below demonstrates how unreasonable customer service was regarding damaged lamps received in the mail. Unfortunately there is no way I'm able to repackage the lamps for mailing. The packing material (styrofoam, tape, cardboard, etc) broke apart and/or needed to be cut to release the lamps. The only option is for me to take them to a Macy's store for Macy's to repackage and mail them.

Dear Macy's Accounting, I am dumbfounded regarding your treatment of my account. I recently reopened the account and have been a Macy's customer since the 1980s and did carry a card before. NOW you closed my account without contacting me. I never received an email or a phone call, or letter. If you had the wrong address, of which I was informed you did, more of an effort should have been made to reach me. When I called questioning your decision I was informed that I missed a payment in April. I missed one month and you closed the account? I have had medical issues this year and some bills were missed so I do apologize. Yet, I wonder if your decision reflects the policies of corporate management.

Macy's had a very bad collection of clothing. Nothing was organized. There were different Macy's all over the mall. I have seen small cities have 10 times better Macy's. When I asked where the rompers and jumpsuits were, the employee said she she knew where it was although she didn't and pointed me to a wrong place. When I went back and asked her to walk with me to show me, she said they did not have it which was very frustrating.

I don't know what Macy's is doing, but it is sure driving me away as a customer. I buy gifts online for my mom for birthdays, Christmas, and for her recent retirement. 4 different orders and all got canceled. I used my Macy's card so it's not as if I am unknown to Macy's. I got an e-mail telling me the order was successfully placed, then 1 day later an e-mail comes telling me it's canceled. I then had to call in and get the runaround to get the order replaced. It's just a mess. I'm ordering from Nordstrom next time because they don't do this. I don't have time for all of this. I don't recommend Macy's at all and am not going to use my card anymore. They are too difficult to deal with and canceling orders makes no sense. Didn't even call me first to see what's what.

I placed an online order 7/27/15 for items less than $100.00. Order went through, then later I received an email that my order had been cancelled, to call them. I did. I did not receive any help with the issue whatsoever. No one offered to help! Just kept repeating security issues, policy. I have since called my bank card issuer who states, "no problems, all good." Have reached out to Macy's who says not only that order but all FUTURE orders denied! Will not give any explanation or try to work with me. Treated like a criminal for no discernible reason. And they continue to do so and blame ME for the issue, when I have triple checked that there is no problem on my end. Most nasty reps, no offer for any help. Just parrot policy, security over and over. Extremely frustrating experience, will not deal with them ever again!

Do NOT purchase insurance under Macy's Worry No More Policy. No matter what your claim they will state (a) either it is not covered under the warranty (i.e. couch fabric wearing thin after less than 2 years of use) or (b) it is normal wear and tear (i.e. umbrella breaking 2 years into the 7 year warranty). I have them coming out for chipping paint and raised paint on a very expensive patio table which I am sure will be classified as "normal wear and tear."

Macy's online system didn't let my online order to go through. I am shopping online with Macy's for years, and my information provided in my profile haven't changed since that. When I made a call to Macy's trying to research what happened to my order they replied that their security system didn't let my order to go through. On my question "what exactly didn't fit their security standards?" they said they cannot release this information to me due to the security purposes. More than that they banned me from online shopping with Macy's till their investigation is completed. After almost a week passed, they called me today and let me know exactly the same as they told me a week ago!!!

The first issue I had with Macy's credit card was when I placed 2 items on hold at the store and in order to hold the items at the sale price they had to take my credit card info. I called the next day and gave them the receipt number telling them I would not be in to get the items. When I received my bill I had been charged for the items, then charged late fees, it took months for this to be resolved.

My complaint is regarding Macy's EZ Exchange Cards. I have couple these cards and for some reason they stopped to work - I couldn't use them not only to pay by phone but in the store either. This is the second time. The first time it's happened in 2010 with another Macy's EZ Exchange Cards and Macy's never returned me my money. I have proof: 5 Macy's EZ Exchange Cards with receipts for each card for total amount of $760.

I order a $23.00 clearance necklace and received a $500+ Movado watch in the mail (with a receipt showing the name and address of the person who actually ordered it, is that a privacy issue?). I was honest and called Macy's and told them what happened. They emailed a return ship label and told me they would resend my necklace. Guess what? They got back their watch and did NOT send me my necklace like their customer service rep said they would. Instead, I get an email saying they received the return and they cancelled my order.

I have made several major purchases online and have had good experience. UNTIL I ordered two area rugs online. Only one of the two was the rug ordered and after MULTIPLE contacts to Customer Service and dealing with outsourced people in the Philippines, it was decided that I could send the wrong rug back by UPS and receive a refund. I received an email today stating that the shipping vendor was claiming that I refused delivery of the rug I ordered! It's now not clear whether OR not the $386.03 will be credited back to my debit card, but I was promised a $75 gift certificate for my trouble. I sincerely doubt I'll see either the refund OR the gift card. Outrageous service and disregard for a loyal customer. I am both angry and disappointed with Macy's now.

On June 23, 2015 I wrote a letter to Terry J. Lundgren, CEO of Macy's explaining, what appears to be a mislabeling of merchandise I purchased online. As of this date July 22, 2015 I have not had a response from anyone!!! Based on a previous purchase of a pair of Jones New York Bermuda shorts size 8 I purchased two more the same size from Macy's. When received they were a bit large. I hoped by washing and drying them they would shrink. They did not!

Hello. I purchased a Tag Heuer Aquaracer watch from a knowledgeable male salesperson at the Rockingham Mall in Salem, NH on June 20, 2015. I feel obliged to mention that I decided deliberately to purchase the watch from Macy's as opposed to an online retailer because Macy's has always been a positive shopping experience for me, and while I may pay more I have always received outstanding customer service.

I went shopping at Macy's today. I had a Macy's $100 gift card from 2010 purchased by my daughter for my Birthday. I have been saving it for a big purchase and yes it has been 5 years but the money is supposed to be good forever. I went to use it and the card showed zero balance. It has been in my bedside drawer still completely intact glued onto the card. The clerk actually had to scratch the code which also indicates it had not ever been used and when purchased it was not scratched off.

I've been a Macy's card holder for 14 months now. My daughter in College lives 2,500 miles away. During the time I've had my card, I've purchased probably 12 gift cards from Macy's for her. Every time, it's a big ordeal and they cancel the order. It's always fun when this happens close to her birthday and the gift card gets delayed (NOT).

I had a Macy's/American Express charge card meaning that I could use the card for purchases other than Macy's. I pay my bills online through my checking account. I paid the bill early using the number that was on the card. Sounds logical to me. Much to my dismay, I started receiving past due notices from Macy's. I talked to a few people in Macy's customer service dept. trying to resolve the issue. The payments had cleared my account, so I know they were processed by Macy's.

I received a billing statement informing me that there was a "past due" amount of $2.00 on my Macy's account. I had paid off the balance on my card in May, 2015 and owed -0-. On June 6, after they received my paid-in-full payment, they slapped on $2.00. So, I called the customer service # provided, twice. On my first call, after pressing #1 and entering all information required, it transferred me. Someone picked up the line and hung it back up. That in itself, annoyed me. I called back, and went through the same rigmarole, and encountered my first customer service rep. She was friendly, but said she couldn't help, after I had already explained that my account is paid off so I want to know what the $2.00 was for, and she replied that she would need to transfer me to someone else cause she didn't know. I was fine with that. She assured me that she would provide the next rep with all the info so I wouldn't have to repeat myself.

Macy's canceled my order over the phone after they called 4 times in one day and I didn't answer not recognizing phone number when I called number back to verify my online order. Almost $400 charged and cleared my visa debit card and they canceled order when I called to verify order by phone while I was talking to them got email and saw it online account with Macy's? Horrible customer service harassing, they had no right to cancel order because I didn't call them to verify online order because I used another number.

I was very pleased with my experience at Macy's. I haven't shopped there much in the past, but based off the great interaction I had I will definitely be shopping there again! I went early in the morning to check out the purses that they had for sale for Mothers Day. I found the perfect bag for my mother and headed to the check out. I originally thought the cost of the bag was a little over $200. When I got to the counter the saleswoman kindly offered me a "early bird" discount that was advertised in the ad. I had no idea about the savings of nearly 20%!! She applied the discount and I ended up paying less than $200 for the bag. If it wasnt for her I would have never known!

I would recommend to anyone buying a mattress through Macy's, that they look carefully at the nice 60 day return option. It is true, you can return a mattress. You pay an $80 upfront fee plus a 15% "usage fee" which in my case amounted to $120. In addition, the scheduling is cumbersome. I have had my new mattress, purchased from a different company, and it will be almost another week before Macy's will pick up my returned mattress.

I have never in my life dealt with a more crooked company. I received a necklace from Macy's as a gift for my graduation from law school. When I returned the necklace (with a gift receipt), Macy's gave me a gift card because they don't give cash back. Since that return, they have put a security alert on my gift card each and every time I have tried to place an order with it either in store or online. I have had the security order lifted three times now. Yet, this problem recurs over and over again. Coincidentally, each time a "security" hold is placed on MY gift card, it is during a sale so that I miss the sale and end up paying full price or paying out of pocket for the item.

I feel considering my experience from a recent on-line order with Macy's, I would suggest to others that they should reconsider placing an order from Macy's. I placed an order on June 27, 2015 and was please to receive my shipment on June 30, 2015. That turned out to be the only thing I was please with involving this order. When I placed the order online I was concerned because within minutes of submitting the order I received my receipt on-line. Upon reviewing the receipt, I found that a gift card my daughter gave me was not credited to the total sum on the receipt. I contacted the only customer service telephone line that is provided on the website to inquired about the receipt and my concern for the credit. I explained to the Customer Service Representative (CSR) that the total order should have been less than $70.00, however, when the receipt was email there was no credit for gift card.

I went to short hills mall to buy a Martha Stewart Chatam Quilt. Before I went there I checked inventory at that store. "In stock". When I got there, not so much. A very nice young man came to ask if I needed help, I told him what I wanted and he said I'll order it for you free shipping. He also hooked me up with an extra 15% off with a PLENTI card. The quilt was 50% off plus an extra $20.00 in savings. I'd say I was more than satisfied and will go there whenever I need new bedding. The man's name was ** and he was outstanding. Very happy.

Back in February, I went to Macy's and purchased a king comforter set because Kohl's didn't have anything I really liked. Upon checking out the cashier asked if I wanted to open a Macy's card. I said no, she said that I should to save some money... After readily agreeing the process took forever to see if I was approved, and having to ensure my identity, which was fine. I had just moved to the area from a different state, so my address didn't reflect the address I really needed. The cashier said I needed to use the one on my ID which was my father's address. I said "OK that's fine.." just wanting to get out of there because the process was 30 minutes long.

I recently got a Macy's credit card. Limit $400. Sales associate indicated it was a no fee card. I paid the full balance of $365 within 30 days so as not to accrue interest. Lo and behold I get a statement from Macy's saying I owe a $2 processing fee. How, why? I send $2 in the mail (which gets returned because somehow the stamp fell off?) but in the meantime I get a call from a Philippines-based collection centre asking when I'm going to pay the $2. Really you're chasing a high income earner for $2? The call and wage of the person calling must be more than the $2. I cancelled my card at this point. I will never set foot in a Macy's again and will tell everyone what scam artists they are. Processing fee for what? I guess because they couldn't make interest off me they resorted to this.

It is so disappointing to have a Macy's credit card. Their paper bill was marked as 'returned address' even though I have not moved in the last 5 years and account was sent to collection agency. Macy's refuses to withdraw bad credit report by saying that I have an email address on the account. They never tried to call or reach out to me by other channels, like other credit card companies. Bottom line, DO NOT open a credit card with Macy's. They are not there to help you.

I bought a $25 Macy's gift card for my mom. Well they decided to cancel it because they've had fraud issues with gift card purchases from third party stores. Now they want my receipt from two years ago to prove I paid for it. Who keeps receipts for that long? Now they say without a receipt I am out of luck. They are a bunch of scam artists and this is just a way for them to expire gift cards and keep the money. Buyer beware!!

I have had a Macy's Amex for about six years. I actually read the consumer statement enclosed with the card and knew there were two different lines of credit - one for the store and the second for purchases made outside of Macy's. I only use the card at Macy's and I set it up to auto-debit my checking account every month the day before the due date. I have never had an issue with the card. We received notice that Macy's is discontinuing their store credit card but that we can continue using it as an Amex only. We have a Bank of America Amex and so will be canceling the Macy's card. So, in my opinion, if you pay off your statement balance on time each month, you probably won't have any problems.

I had applied for their credit card a while back (2009) and while I used it, it was great. That is until I paid it off and stopped using it, so I thought "OK it's paid off. I won't have to worry about it." A few months later (2) I noticed a email they sent me saying my card has been disabled and my account was frozen and they were going to send my account to collections. I thought "WTH!" so I go to their site and check what's going on. I wasn't allowed in the site and I got some 1-800 number I had to call to unfreeze/fix my card.