Macy's Reviews

I have never missed a payment for anything and had 100% payment success rate on my Credit Report. Then I make a purchase over the Holidays in Macy's store and I never received a credit card in the mail (still). I was also marked as ePayments when I always get paper statement. So I called and asked to get this late payment off of my report and was blamed for signing up for ePayment and was told that nothing could be done by two people. You lost a customer for life.

I placed an order online for couple of items that were not available in the store. My order automatically got cancelled, when I contacted customer service, they ask me to visit the store to purchase the item. I asked to speak with a manager was on hold for 45 mins. If Macy's doesn't want to do business, might as well close the stores. Why stay in business? To include to this, they offered some home mail in coupons but they don't accept it online.

I am a Macy's customer. I went in to pay my bill while I was there I notice they had a satchel purse by Fossil's I was interested in and I had found that it was on sale and I had the promo code on my phone along with the sign saying 20% off except the cashier would not give me the 20% even though I show her on my phone where it said in store shopping received an additional 20% off for Valentine day. She told me that the Maplewood store normally doesn't sell though purses I should go to Rosedale Macy's. It was one I like and the amount on it because it was the close to the same amount on the other ones I price in Rosedale, then I ask for a manager and she told me no. And I should leave because I was getting the additional 20% off.

I had a couple of questions about some chairs I wanted to order so I called. The salesman wanted my name and phone number right off then told me his name. During the conversation he must have reminded what his name was five times. To my questions regarding warranty he seemed nervous. He told me that Macy's is very good about warranties up to thirty days after delivery and that meant if it arrived and anything was the matter with it.

I've been trying since January 28, 2018 to get a bill of sale and a warranty confirmation on my purchases. I was told they would mail me copies of bill and warranty. Trying to call and put on hold for 15 min is terrible. Ordered #** and ** (recliner, love seat). Thank you for any help.

Firstly, thank you Macy's for doing the Macy's Thanksgiving Day Parade for everyone for decades, it is always a magnificent experience and joy for all of us. Although I visit different Macy's locations, I primarily shop at the Hampton Bays, NY store. The staff and managers are always so helpful when I need assistance. Today when I visited the store I did require some additional assistance and I want to give accolades to Kevin one of the managers who did an outstanding job in helping me more than once, also to Ellen the cashier in cosmetics who smiled and was so pleasant when she handled my sale, Charlotte and Donna also assisted me with other purchases. I pray that this location will remain open, I love shopping here. Thank you.

I have had an account with Macy's for over three years, if not longer. I made a mistake on my credit card payment schedule and despite it being my first and only transgression, they did nothing to help me correct it, saying that they do not provide a courtesy pardon. I will be staying far away from this store in the future. This was terrible customer service.

This is my first time ordering merchandise from Macy's online. I ordered ONE coat. When I hit, Place Order, nothing came up but a blank page. I went back to my account and checked the order status. No order. I signed out of my account, just made today, and signed back in, waiting to see if the order was placed or not. It wasn't. No order. So, I went back and reordered the coat.

I went to order a purse on-line. When I went to pay with my Macy's credit card, it wouldn't let the card go through. When I went to the account, it said I was past due. I have received my statements and paid my bill on-line for years. I contacted customer service and they said I had been switched to paper bills in October. I never switched nor authorized any switch. I had not carried a balance with them for months, however, I did buy some items for Christmas. I would always pay my bill the day I received the on-line statement.

I have been a very loyal customer to Macy's for years. Since when they were O'Neil's and then May Company. I purchase items in store as well as online. There have been a cluster of issues since Christmas of this past year (2017). The first was a pair of knee high boots that I ordered. I returned them to the store and was sent another pair. Then there have been 3 orders in a row where something was missing from the order or I never received the item (for these times I tracked my order and it showed that the item was delivered but I never received it). A couple days ago I had to call Macy's.com because I never received a pair of booties. I was told that my account would be credited. The next day I received an e-mail saying that they investigated the order and concluded that due to excessive claims of non-receipts, missing merchandise, damaged/defective, they will be unable to credit or reship the merchandise.

I ordered online with a $37 gift card, but later returned the item as it was defective. Macy's miscredited me only a $25 replacement gift card, and I called them about it. They promised to send me the remaining balance on a 2nd gift card, but two weeks later, no card in my mail. I called them about it again, and had to jump through hoops this time, receiving only lame apologies and false promises of a replacement card. But yet, two weeks later now, still no 2nd gift card. I will never shop with them again.

I have had a very bad experience with Macy’s in Rockaway Mall NJ. I bought a watch from them and they said I will get a discount of 100$ if I get the watch using my Macy’s credit card. Since I didn’t have a Macy’s credit card they said I can apply for one immediately and I will get the discount. They got me to apply but since their server was down they said I can’t get the credit card now. They said they will give me Macy’s money instead which I can use anytime I want. I got the 100$ Macy’s card and because it was 100$ less I bought the 1300$ watch. The Macy’s money was an open ended coupon which I can use anytime and hence they didn’t put any issue date on the card. So legally it was a money I could use anytime.

I am a resident of Spain and was pleased to see from Macy's website that they advertise shipping to 100 countries. However my experience of trying to actually order goods for delivery to Spain was completely unsuccessful. Twice I placed orders and was advised that they had been cancelled by the company due to "data transfer errors". They should not advertise this facility if their system is not fit for purpose.

Getting to customer service to ask where my Macy's Express was nearly impossible. If you click the number 0 to get to customer service the response I get is "We did not understand your selection"... On the phone I got a person who spoke broken English. She couldn't hear me. Sounded like I was calling a country far far away. In background sounded like a crowded call center. I had 1 question to ask, "Where is my new credit card I got from Macy's?" It took nearly 20 minutes navigating very bad phone system. Another 10 minutes on hold waiting. After their system told me customer service option is not available even it does prompt you to press 0. As soon as I pay my account I will close it. Macy's you are horrible!

Back in October I bought mattress from Macy's on a 12 month promotion no interest, and for the last 3 months they have been charging me interests every month and I have called several times and even went down to Macy's store to clear this out and nothing happened, just a run around and a blame game, but I have been charged 100 dollars in interests and this has gone nowhere.

I have learned the hard way that if you want to receive your packages from Macy's within a relatively short period of time you should pay for the express shipping. Free shipping in my experience can take up to 2 weeks for delivery of your entire package. If you need an item it is far better to pay for express shipping or pick it up at a Macy's location than to wait. They shipped my package via UPS but then transferred it to USPS and therein lies the problem. The US Postal Service tends to deliver very slowly and tracking is difficult. Do yourself a favor and pay for express shipping or pay in time wasted.

Macy’s is a store where I really like to buy, has a lot of variety of articles and very good quality. I find the best brands of clothes, perfumes, cosmetics, fascinates me!!

Over the past years I have to order online because items are not available in store or stores are out of business. There were times where items were missing. This time I ordered some 14K earrings. They were delivered by UPS. Package was damaged and earrings were not in box. I contacted Macy's. They said no refunds or reship because of past refunds and price adjustments. I reminded them box was opened and damaged. I think I will shop elsewhere. Still waiting for Macy's to credit my account. They will send someone to inspect box that was damaged. I will not pay for something that was not received. I pay my bill before they're due and I am a platinum member. I will shop elsewhere. Quality of items are very poor not like the old Macy's. No wonder why stores are closing.

I bought 3 items during the Thanksgiving sale on rebate. I have applied for Macy's rebate before and even this time, I was very careful and made sure I submitted all the relevant documents for rebate. I received an email stating that I'm missing a document on my rebate and they provided me with a tracking number. Unfortunately, the tracking website doesn't provide any useful information for submitting the so called missing document. The phone number with Macy's rebate has automated message and you cannot reach a customer service rep to get the relevant details. Essentially this is such a scam!!!

My experience was extremely pleasant when returning the mattress that was defective for the 3rd time. But to get the check processed and returned has been a complete nightmare! Bad run around and not knowing why the check was never processed and released after 3 weeks of the returned item was totally acceptable! And still waiting for the $740 check to be released. Very unprofessional of Macy’s and their credit department to hold someone’s funds for that long! I will never ever purchase a mattress or any furniture and will never recommend it to family or friends. I will post on all social media the disappointment that came from Macy’s customer service credit department.

Never received item. Called several times. Call center is Asian people who speak broken English. Received an email they canceled my order as of Dec 27th. They claimed they emailed me before they canceled the order. I spoke to them twice over the phone about this. They never mentioned the email. They claim the item is on back order. When you order the item online it says available. My experience from Macy's was poor at best. I will not be shopping with them any further.

We saw a nice looking living room leather chair set consisting of a recliner, chair and couch. We made contact with Beatriz ** furniture sales representative who explained we had to order the items and wait for delivery. Then it was discovered the chair was the last available anywhere since the new line for whatever reason was not going to offer the single chair any longer. Since we wanted a set of three we wanted the chair on display. After several days and phone calls the store finally agreed to sell the chair aka floor model to us for the discounted price of $400.00. We were told that all sales were final so make sure we really wanted it. We inspected it closely as we could in the store and found the front two legs to be loose. We were reminded this was the last chair so we could not order a different one. Beatriz checked with an employee that moves furniture around and he said he could fix the loose legs.

Credit service experience was horrible. I pay the bills for my family. I opened an AX account based on a recommendation from a store associate when making a purchase. Sounded like a great idea. Took two hours to get thru the transaction because of credit services and their attempts to verify that I was me. Finally get a store manager and we get it done. I get the bill. I pay the entire amount.

Placed an order online on Dec. 10th. Received a confirmation and notified my order has shipped on Dec. 13th. I tracked my package daily as this was a Christmas gift and wanted to make sure it arrived on time. First notification showed delivery on Dec 19th, then another notification showed delivery on Dec. 21st. Checked again today on Dec. 22nd. Delivery is not until Dec. 28th. So not happy!!! I will NEVER shop Macy's again.

I order a perfume gift box as a Christmas gift for my girlfriend on December 13th to be delivered to the store. I get an email that states the order is ready to pickup and it will be held at the store until December 20th. I arrive at the store on December 19th and package is not there. Customer service rep offers me a full refund. "You don't understand", I say, "this is a Christmas gift to my girlfriend. I don't want my money back. I want the package for my girlfriend's Christmas gift." So she cancels my order and reorders the same thing to be expedited to my home address at no additional cost.

I ordered from Macy’s two fragrances on October 18 and I choose free delivery because they will delivery for 2-3 business days, and my order will be shipped separate. Yesterday I got one order and checked on UPS tracking for second one. Delivery will be on December 22 but today show me on December 26. I called customer service and ask what happened because this is Christmas gift and will be late, after I spoke to three different customer service members and supervisor their response was same they cannot do anything and my order will be on 26, they told me is not true that order should be delivered for 2-3 days (it is 5-7). Even I told them if that is true then I never choose free delivery and I will have my order on time, but nothing from them to solve this issue. Only problem maybe is that my order is new fragrance but still I think they should do something so I hope you can do something for all customers with problem, thank you???

Over the last 2 months I have been dealing with the worst customer service I've ever received in life with Macys.com. I made a one time purchase, opened a Macy's credit card for the 20% discount I would receive. I received the wrong items, sent them back, received the wrongs items again, sent them back, received the wrong items AGAIN. In the meantime, silly me, I paid the Macy's credit card in full. Then after the last items sent were wrong yet again, I called them and they gave me a shipping label as I wanted to return them all. I shipped them all back and they refuse to credit me. SO WRONG. I've been on the phone with them getting shuffled around for the last time. They refuse to credit my account for the items I returned.

I ordered a Michael Kors bag during the Black Friday sales. I live in Australia. I waited 15 days for the bag to arrive. When it arrived and I opened it, I found that it had a mark right at the front of the bag. It wasn't damaged during transportation, there was no damage to the packaging. Macy's simply had one defective bag and decided to ship it all the way to Australia, so that to make it nearly impossible to return. Well done. Thanks for ruining my Christmas Macy's.

I am extremely disappointed with my return/exchange experience today. My daughter and I visited the store today with the intention of returning four dresses purchased on November 4th. I explained to the Customer Service Associate, the following: I had misplaced the original receipt. Two of the dresses were purchased without a price tag (a printout return receipt was provided at time of purchase). I provided the associate with a hard copy of the statement. I, also, offered my platinum card to search the purchased items.

Made a purchase on Black Friday, got a email the next day telling me the order didn't go through. Called customer service for details. Gave them my order number, address, etc., but refused to continue the verification process unless they could meet me halfway. They refused, and would not tell me why my order didn't go through, so I hung up and repurchased my item. The next day, I found out my 1st order actually shipped even though I was told it didn't go through, AND I was charged shipping, which had shown as free during that checkout. I called CS back, was told that in order to get refunded for my duplicate order, I would have to return the item to the store.

So like an idiot I applied for a Macy’s credit card because they had a sale & the girl mention if I applied for a credit card I would get an additional 20% off all my purchases for the next 2 days. Well that was a lie, once I saw my statement and I gave Macy’s a call after being on hold for 20 minutes they said it’s only on non sale items. By the way the interest rate on this card is way too high, I will definitely pay this card off and will not encourage anyone to get it. I believe that’s the only reason they tell you that you will see your 20% off until the day you get your statement and not the actual day of your purchase.

I love Macy's. I grew up around Macy's. I get tons of gift cards from them around the holidays. They are my go to store for pretty much anything with retail. Especially on Seventh and Thirty 2nd. My information was exposed during the Equifax data breach. Some opened an account with Macy's that was not me. I filed a police report and send an identity theft report to Macy's credit in Ohio. They did not respond. They did not call me. Or write me any letters. I filed the same identity theft report with the credit bureaus and they verified a fraudulent account to Experian and Equifax. Not sure about anybody else but NOBODY WILL PAY FOR ANYTHING THAT IS NOT THEIRS. IT'S ONLY FAIR.

I got a Macy's credit card in July 2017. I have numerous purchases and received a statement asking me to pay a balance with no details of what that balance was made up of. I requested a complete statement. In the interim I moved and some of my mail was not forwarded to me so when I settled into my new place and started getting mail I received another statement from Macy's with no details AGAIN. I went into a Macy's store and the manager phone credit card services and explained that I had not received statements and that they should take off any charges or fees. I again received a statement with no details and no fees removed. I phoned and requested a detailed statement again and once again no detailed statement...

I also tried to cancel an order. It's never going to happen people. I called the help line and the Tech told me that it was too late to cancel my order even though I had been trying to cancel it from the very start. They claim that you have a half an hour to cancel your order. Not true and to add to it all, the tech hung up on me when I told him that the whole ordeal was ridiculous. Risky! I'll never order from them now!!!

The other issue is why my payment was not applied correctly. They said I should have called three days before making my payment so they would know how to apply. I just cancelled my account, told them I am shredding my card. I guess I should have known. No way is Macy's ever going to compete with the original Marshall Field and Company. THE CUSTOMER IS ALWAYS WRONG IS THEIR MOTTO.

Someone gave me a Macy's gift card a while back. I ordered a Christmas present on 12/6 and the order registered as placed. I never received a confirmation email, so called their not-so-easy to find Customer Service number on 12/10. That first time, I used the automatic service option and found that, despite never receiving a confirmation or email about shipping. My order would be arriving on 12/11. It never arrived. I called their customer service rep and after being on hold, someone answered with an accent so thick that I could not understand her. Eventually, she told me that the package would arrive on 12/12. I waited on 12/12, but it never arrived. I called back and got another person (with a different kind of accent) who spoke a little better but who could not explain anything with any clarity. He eventually established that my order was not shipped, and said he would reorder it (not what I wanted at this point).

I shopped at Macy's on Black Friday and purchase some of their rebate items. I was very careful to follow the instructions. I received an email with a tracking number that the UPC label was unreadable. I had 21 days to resubmit it. Since I sent in the UPC label I can't resubmit it. Also I don't know from the tracking number what product rebate was rejected... I was so careful... Send it back to me and I'll read it for them. But there is no way to speak to anyone at rebate services. It's all automated.

I had a terrible experience trying to buy a egift card from Macy's. Their fraud protection agency, which is not based in the US, denies perfectly valid credit cards about half an hour after you've placed your order. If you call to find out why, you will be put on a half an hour hold and told they cannot verify your address which is why your credit card is being rejected. It's ridiculous. No wonder Macy's is going bankrupt.

I spent three hours in 29 minutes on hold with Macy's this evening. I called four different times was disconnected for three of them. Could not speak to a supervisor nor technical support. The agent online did not speak English well. Customer service was rude and completely uninterested in my complaint. They couldn't answer simple questions or help me log into my shopping bag. When I finally got somebody to help me purchase the one item I wanted they haggled to give me a $30 discount for my 3 1/2 hours of time.

I place an order during Thanksgiving sale and next day I was notified that items will be mailed starting November 24th. I called Macy's immediately to ask them to hold shipping day since I was going on vacation. They said no worries. They facilitate my request. Here I come after 8 days and some of the items are missing. Trying to call customer service line three different people hung up on me. I did log an email three days ago but no one got back to me. Horrible. Horrible experience. I am not sure what to do and how to contact them since every time I try to approach them they hang up.

I've never reviewed here before but felt I needed to on this one. I decided to use Macy's online for my Christmas shopping. I had not used Macy's in over 5 years. I noticed they had my old address so I immediately updated it before I shopped. After several times shopping I noticed they sent me emails with the old address. I immediately phoned them and the reassured I would get my package within 2 business days. She was nice and helpful and I felt it was handled well. Until I realized after 4 days it still hadn't come.

I have observed what I am about to describe in the past, but never had proof. Today, I got the proof and I took pictures to support. I ordered a "Last Act" item online recently (ordered in late November). Today the item arrived and fortunately for me, the "Last Act" price tag happened to still be attached to the item. The price tag on the item was much lower than the price charged online. They intentional sold me a product for a higher price than the price tag on the item. I noticed in the past when I would scan items in the store that were on clearance or Last Act, they would come up for a higher price online. I thought it was odd, and would end up buying in the store due to the difference. I didn't know that indeed Macy's is intentionally overcharging online.

I came home to find a phone number I was not familiar with on the messages. Called it. NOTHING ever identified by them as being MACY'S at all. Then, this "customer service" person wants to know my account number, and I still had no idea who this even was who had called. I was fuming. So not right. I never had gotten the previous month's statement at all, so this was an issue. Anyway, I did make a payment of higher than 1/2 the balance due. Got the confirmation number. Less than one hour later, I get another phone call from them and they want to know when I am going to get this account in order. I blasted that "customer service" person, telling her this was already resolved (don't tell me they can't take the time to double check someone has not already contacted that person that day), and they were going to reverse any late fees, etc., since mail does get stolen from our neighborhood. I had to go through all of the details all over again.

I placed an order with Macy’s, I did not receive it, so I called. I called 5 Times, getting disconnected 4 Times. I was on hold no less than 45 minutes each time. When I reached an associate she was rude and short, did not help with my concerns, but offered me 10% off instead of the 50% offered before, then asked if I’d like to take the customer service survey, I said «absolutely«, she then hung up on me. Great customer service Macy’s.

** is my order number. I have returned the items on it and they were delivered to their warehouse on 27th itself. But I have not yet received my refund. Can someone please help me on this. I am following up every day and no one is helping me. They are keeping me on hour long wait, and giving random answers every day. Not providing me my refund of 262 dollars. Have been calling them every day, some days they say, "We have processed," some day they say 2 business days. Some day 5 business day and really are clueless, now it's getting painful.

Most terrible experience with Macy's customer service phone line. I placed an order on Friday which was cancelled without a notification. Macy's put an identity check on my Macy's card (when I called they didn’t give me a reason why). Instead of calling to verify identity, they cancelled my order. After waiting for the delivery, I saw a cancellation email in my junk mail, I called to verify myself and to reinstate the order but the items were out of stock. So much for spending my Black Friday shopping time at macy's.com!!!

This company needs to get their policies straight!!! I purchased an item online and was told by the customer service rep I could return the item in store. I first purchased a LG and decided I needed an extra LG after I had worn the coat a couple times. Returned it in store no problem. Got the 2nd coat and they sent another size LG not xl. I decided I would just keep it. I wore it about 5 or 6 times and decided the LG just wasn’t right. I called customer service again and explained the situation. They said, “Yes no problem just take the coat back to the store”...

Called at 11 am to be told by the automated service it would be a 10 min. After 20 min someone picked up the phone and it disconnected. I call back and 20 min later the next person picks up. I give her my # so she can call back if it happened again which it did and she did not call back, I call the 3rd time. Wait again ask my question and got disconnected and now almost 2 hours later with no answer and I can tell you I am beyond frustrated!

Most terrible experience with Macy's ever in the past 2.5 weeks. I came in on Nov. 16th to the Macy's women's shoe department and purchased 2 pair of shoes. Unfortunately, as I was trying them on, I left a store bag from another store that I purchased from that night on a chair. As I came home, I quickly called back and asked if my store bag was still there. An employee from Macy's said they did have it which I was relieved and responded I would be coming in on Monday to grab it since I will be out of town on the 17th. I came in on Monday to the shoe department and an associate didn't even bother checking and quickly rushed me off to go to the executive office since it would most likely be there.

Three years in a row shopping online for either Black Friday or Cyber Monday, they cancelled my order without any explanation. I can understand if ran out of an item, but cancelling the whole order?! Not only that, but I was advised of cancellation a day or 2 later, after the sale was over, so I missed out on the deals. E-mailed customer service, and no response. I am shopping Nordstrom from now on.

I ordered a pair of boots in the wrong color. Called them to fix this very simple issue. I'm used to finding a way to understand incredibly broken English since I live in a multicultural area in a mixed-race family, but the CSR's English was almost deliberately bad. I didn't understand him, and I could tell he didn't understand a word I was saying either. When he did speak coherently it was just to tell me the details of my order "you ordered this on this day at this time and you paid that amount"... And when I said, "Yes. I know but I'd like to change the color..." "You paid this on this day in that amount"... I was pulling my hair out by the end of it. The person finally managed to tell me that the ordered hadn't been processed yet and couldn't be changed, that I should call back a half hour later once it was confirmed.

Called to cancel a online order within 1/2 hour of ordering, which is usually no problem. All day the systems were down. Macy's kept asking me to call back every hour. After 7 hours, I finally spoke with someone who said they could cancel my order. The next morning, I found it was never cancelled. I was lied to, about the cancellation, my bank account was charged, and they now could not stop the order, they said it had been shipped, nothing they could do. Meanwhile my money is tied up until the item comes back to them. WRONG. I should have been reimbursed at the time of cancellation! It was not just the money they took from my account, (I felt robbed) but also, it was these annoying factors about Macy's customer service:

On November 22nd 2017 went to Macy's Store in Hillsdale San Mateo, California. I requested one of the Sales Associate name by Sylvia to check the price of the Earrings in Jewelry Section. She did not smile grab the earring from my hand and looked angry to me and by guessing the price and told me $50.00. I was wondering how come $50.00 when the Regular price $55.00 with additional 30% will be $50.00 then she put the jewelry back to the counter and pretending she is busy started fixing the box gift shelf. Then I was still in that section I saw when Spanish Customer approach her she was so friendly with them. It is totally Racial Discrimination. I am going to close my Macy's Amex credit acct and never go to Macy's. I am going to use Nordstrom Credit Card. Very friendly staff. I don't care about their price. They are expensive but good quality customer service.

I got a Macy's credit card which was to give a discount on the first order - it never did. I applied $116.65 of Plenti points at checkout, which was shown to be accepted at checkout. I also signed up for autopay. When my bill arrived the discount and the Plenti points were not applied and I was being charged over $5 in interest. On my bill that should have been only $50. I called and tried to get help and nothing happen they refused to talk about it, another time they put me on hold and then hung up. I kept trying. Then I get a notice I have been charged a late fee. Which made no sense as I put on auto pay. But they stated I did not. I know I did as I got an automatic email stating so. I paid the minimum listed that was $64.13 on 10/31 which they took out of my bank.

I am trying to return a product that doesn’t fit. I have called Macy’s customer service 5 times only to get the runaround. I have asked repeatedly to speak to a supervisor and have been denied that request 5 times. I finally received a label and sent the jeans back and they sent them right back to me.

I've reached my breaking point with Macy's, after giving them the benefit of the doubt for the last 10 years. The Macy's of yesteryear is dead, and the place they call Macy's today is maybe a step up from JC Penny. The physical store: Dirty. Stained carpets. Dirty dressing rooms. Broken tiles. Crammed with merchandise that's displayed haphazardly. Can't find a salesperson to ring you up most of the time. Prices are usually more expensive in-store than they are online. Sure they'll honor the online price, but it's an exhausting game to play every time.

My issue is, after I spend almost 1500 bucks on a mattress, the mattress has sunk up on both sides and we are having back problems with it. Both sides sunk and now the mattress is ruin. Had it for almost 3 years, the mattress has at least a 5 year warranty. They send someone to inspect, the guy came with a smell like he hasn't shower in a few days, grab a string, LITERALLY A STRING, and put it from one side of the bed to the other. If no visible sink is notice, you are not cover. I told him, lay on it and you will feel it. They are not allowed to lay on it, NO KIDDING! Now they won't change my mattress, 1500 bucks down the drain just like that.

I submitted a 1 star review for one of their products that I purchased and it was never posted. Sneaky **! I bought 5 of the item I reviewed and they are falling apart after a few wears. Just want to let shoppers know that those "reviews" on Macys.com that look so darn good are not necessarily accurate. Especially since they seem to be very high ratings posted. I don't think I'm the only person with the same issue.

My mother and I were standing in the shoe department in the finish line area waiting for assistance for almost a half an hour and no one paid any attention to us like we were invisible. We asked for assistance and we were told to wait so after waiting for 30 mins we left and didn't leave with the shoes we went there for.

My package was sent to the wrong shipping address. When I called to inquire, I was told the same and was told that I would be sent a dispute form as the package was signed for even though it was confirmed that it was sent to an address that was not attached to this order. When I said this was unacceptable and asked to speak to a supervisor, she then told me the packages were actually returned to the company’s shipping center and the former employee was mistaken. She could refund the order and place a new one to expedite. The card used did not have enough funds to cover now a new large replacement order and the pending refund cost for the three to five days it would take to receive, therefore I did not want to have this occur either and was told that was my only option.

Coupons/codes that received from the mail don’t work, trying to do an online purchase. Called Macy's customer service, spoke to an agent then a I asked to put me through to a supervisory, because the code that I have for $15 off for purchase over $40 or more does not match on their end, I have a total of $88 in my bag so it should work. They keep saying it’s a coupon code for 25% off with purchase of $100 or more. I ended up not completing the purchase because supervisor said he cannot do because it does not match on their end.

I was Macy's credit membership holder since 2009 and I worked for Macy's from 2009 to 2013. Macy's screwed up my credit because of 6 dollars statement in 2014 which I never received it. Today I was explaining it to the Macy's credit specialist and I was requesting to solve the issue. She instead of helping me in this matter, she tried to put me down and not willing to help me by making the situation complicated... It was so disappointing and far from Macy's mission. I told her I was taught as one of the Macy's employee we should treat our customers with dignity and respect and Macy's mission is customer satisfaction not customers disturbing and losing them. I hope this review and concerns seen by Macy's and who cares about Macy's.

I went to return items purchased at Macy's. While the back states you have up to a year to return an item with a receipt and tags on the item, the return was not honored. Apparently, there is a new return policy which is not promoted with in-store signage or advertising. Last chance items may not be returned, The item I purchased did not have the last chance tag on it and I was informed by the manager who showed me the code on my receipt. Since I do not work at Macy's I would not know. They have now lost a lifetime shopper, my friends, and family.

I have had an account with Macy's for a while. However, I am not happy with their services. Customer service is almost non-existent and lately I found out that their employees have access to their customer's social security number including date of birth. In order to get information about a charge to my account I gave them my name, account number and 4 last digits of my social security number but they refused to give me the info. I was told by two managers that the information I provided it is not enough. I have been a victim of several scams and I do not feel comfortable giving all these details to strangers therefore I will close my account.

This is a comment on the Macys.com website store order policies. I placed an order and tried canceling it, to switch it over to a bigger size and Macy’s customer service refused to cancel or swap my size because I passed a 30 minute cut off point. I was only 40 minutes past. My item wasn't being shipped until 3 days later, and they still refused to cancel it. They told me to just refuse the package when it arrives or fill out a return form and ship back the item. I ended up having to place another order for the same item in a different size. I will never be shopping that site again.

I bought wedding gift dishes in Aug. 2017. I was talked into opening an account to save money. Mistake!!! In Oct. 2017, I even went into store in Fairview, Texas to pay off this account, because if you call the number on receipt or statement, it goes to the Philippines! They wanted my checking account number to make a payment... They do not have a customer service department in the store, only clerks on the register that could not find my account by the account number on my statement. We both called customer service phone number that said my account number was not valid, could not find my account... So she determined my account was paid off and closed.

If I could give 0 stars I would. I signed up for a Macy's card after buying a watch, which was my first mistake. 20 minutes later I wanted to use the card again in another area of the store to buy some clothes and the card couldn't be used because they couldn't "verify my information". I had to stand at the register for 45 minutes on the dirty store phone that the guy behind the register handed me so I could wait around to try to get the issue figured out. After answering a few questions, my information was still not verified so I decided I would just use a different form of payment. I had already paid for part of the purchase with my credit card with the expectation that the rest of it would be put on my Macy's card, and then when the Macy's card didn't work I tried to use the credit card for the rest of the purchase but their system doesn't allow that.

I generally do not buy extended warranties or protection plans but was talked into this one because the salesperson sold me on the fact that if I do not use the plan I will get a store credit for the full amount. This was a 5-year protection plan. After 5 years and never having used the plan I contacted Macy's to get my store credit. My credit was refused because the terms of the agreement state you must file for the credit within 3 months of expiration. I applied within 6 months of expiration.

Today I stopped in at the Macy's in West Covina, Ca and purchased items using a gift card I had received. The associate said the card was no good and I would need to call customer service. She said having the receipt would be helpful. The card was a gift with no receipt attached. Another associate saw me calling customer service and stepped in. It took about 15 minutes, however the card was activated and the purchase went through.

I have contacted Macy's Technical Department because I have been unable to add my Macy's credit card to their website so that I can review my balance and make payments. After I spoke to about 15 Macy's technicians (that can hardly speak English), I was told they don't know how to fix the problem. Perhaps Macy's should NOT outsource the technical support to other countries.

I have been a Macy's card account holder for 4-5 years now, and this is the 3rd time I have had trouble with. So here's what happened this time. I paid my balance in full after I made my purchase. But apparently I overpaid it. So, they sent me a refund check saying I paid in full couple of months back. What does that make you think? You have zeroed out the balance right? No. Apparently they kept some balance on the account, and sent you refund check for only a partial amount. As I was under the impression that I paid in full, I did not bother checking my balance. They kept adding a late fee of $38.00 every month since then, and my credit score dropped because I had 3 months past due. That is when I realized what this greedy company has been doing. They do not send you text alerts or emails that you have a past due or at least you have balance left that needs to be paid.

Macy's is a terrible store to have credit from. Not only do they force you spend continuously in order to keep them from lowering your limit, but they will find any excuse to do it too. This hurts your credit score in the end and this company does not care!!! I have been with these ** for 10 years with no real issues to speak of and they lowered my credit from 3000 to 300 for being late 1 time. I have heard from customers that they got their credit lowered because they hadn't used their card in a while. This is wrong and I wonder if this is targeted to ** people in particular. I think this company treats ** terribly and I am convinced of this because of the number of incidents that I have heard from ** talking about how Macy's has done them dirty. I am appalled by this company and want to expose them for the shady institution that they are. Please be wary of getting their card. They are the worst and you will be sorry like I am that you ever signed up.

I have a bad experience with a worker in Macy's customer service. I went to go pick up an online order under my name and I used my husband's Macy's credit card. An employee said that I couldn't use it because my name was not on card, which was reasonable and understandable. However, the way he said it and his attitude with me was unacceptable. It was unnecessary to be as rude as he was by saying that it was illegal and questioning my ability to understand what he was saying. Also he warned me I would be arrested for using the card. It is not about what he said, it is about how he said. I am very dissatisfied with this employee working in Macy's customer service.

Coupons that are received based on the fact that you have a credit card with the store and the amount of spending done is deceptive selling practice. None of the coupons work - the coupons now exclude almost everything. No wonder why they are close to filing bankruptcy. I've had a store card with them for over 15 years and in the past 2 years I have not been able to use a coupon. Even the coupon that is received for their Thanks for Sharing program is not usable except in stores and has the same exclusions. Fraudulent company - I'm going elsewhere.

Did an in-store order, to be delivered. Clerk got the size wrong, and when I tried to get it corrected, it turned into a maddening experience! Their call centers are outside the U.S., the customer care is NON-existent, and you can't get any help from their retail stores!

Macy's store in Salisbury MD disgusting carpeting throughout the store. Smells musty like an old man. Changing room walls and doors are gross; sticky fingerprints all over the doors. Floor looks like and feels like it hasn't been cleaned in decades. Appearance is HUGE and most of your stores are NOT impressive.

I called to let them know I would be making my payment a week after my due date due to not working for 14 days due to Harvey. And the Customer service representative was rude and said, "Are you making this payment with your checking account?" and they doubled my payment. This company has no sympathy for people. Our city has and still is going through a lot and people are finding it hard to get back on their feet and this people are just thinking about getting their money.

I purchased a formal gown for my granddaughter’s wedding. It was not suitable when I showed it to her. I went to return the gown and was told it was 62 days from purchase and they would not accept the gown for credit. Their policy on formal gowns was changed prior to my purchase, to 60 days, but at no time was I informed of this at purchase, it is not written any place I could find. I was informed that the 60 days was only for formals, other depts had their own criteria for returns. The gown has every tag still attached. I do not have the original receipt but do have the signed tag from that day when I opened an account with Macy's. I was informed that all transactions prior to 60 days are WIPED off the computer and there is no record.

Order a pair of 329 Keaton slip-on Michael Kors sneak online from Macy's.com. When the shoes arrived to our home, it was a Michael Kors box with a pair of coach sneak and wrong size. I call the customer service the same day I received the package. Their response was, "We are sorry but that shoes no longer available and we can refund your money." I am very upset!!! They didn't ever try to offer another sneak!! I talk to the so-called manager and received the same response!! Will be taking further action!!! On top of that the shoes looks like they have been worn.

Macy's have the worst customer service ever!!! I received a coupon through email when I created an online account. I buying 13 items and when I checkout the coupon doesn't go through so I call and ask them to figure out why. He said the coupon excluding most of the brands in my cart and the price is already low so that why the coupon doesn't work. That so ridiculous. Why are you giving coupon to customer and none of it get discount and all the 13 items is close to $7-$12. He act like I'm buying all the items as $1 each.

Just closed my account of over 10 years with Macy's. I changed my auto pay bank account in May. I received a confirmation email that it was changed and thought all was good. I didn't order many things from them during the summer because I was incredibly busy with work so, I didn't bother to open my statements as I figured whatever little I owed, would come out of my bank account. Two months later, I was ordering over $100 in merchandise (as I often did with Macy's) and my card was declined. That's when I found out my account was past due. I looked at the auto pay and the info was correct but no charges had been made to the account since I changed it. I didn't understand but took care of it immediately even paying the late fees because I did not want to deal with waiting and calling them during the week as I was scared to mess up my credit, which I **painstakingly** have been building up for the past several years.

Macy's is the worst department store ever. Their credit card is over priced with interest of 26%. Be careful on the day before and of your due date. The following phone number will call you stating your payment has not been received (NO ** IT'S NOT DUE YET). **. They tell you your payment will not be in your account by using the online payment method in time. They claim I must give my checking and routing numbers to my bank in order for them to not assess any other fees. ** SCAM ARTISTS!

Purchase Keurig on Super Saturday - I am extremely disappointed with Macy's customer service and irate about the fact that I ordered a product that was shipped to me wet, used, and containing Black Mold. This package potentially hazardous! I contacted your customer service - they offered to replace it BUT nothing about the mold? The "magic" card included in my package had a pack ID. I wanted to get to the bottom of identifying who this person was and WHY would they send hazards in the mail. My complaint is not taken seriously and they had the nerve to want to send me a $10 gift card. Seriously? I can't believe you don't get the problem. I tried calling corporate 5 times and the line disconnected. When I spoke to a supervisor she apologized but never offered to report this matter.

Excellent quality, very polite assistance, easy to make returns! I have shopped Macy's for years and it's always my return place to visit first. The product description is beyond belief.

I don't usually do online orders, because I enjoy the in store shopping experience with most retail stores. I was looking for a certain color and design of bedding online with Macy's. In May of 2017, I thought I had found exactly what I was looking for, until I had opened it and put it on my bed. Two days later I saw a brown little bug crawling on my comforter... Yes... It was a BED BUG!!! I had not take the pillow shams out of the zip locked bag that the bedding comes in. After further investigation, looking in the inside of the pillow shams, I saw several BED BUGS on the inside corners of both shams.

My latest order was 2 blouses and jeans. The website has a great selection of these items, good pictures, descriptions, size information, zoom in and out possibility. Easy to order, proceed to checkout, good discount, fast processing of the order, quick delivery. The items arrived on time, fit perfectly, quality fantastic, I could not ask for more from Macy's. I've been their customer for a very long time. If I ever had to return anything, no problem, drop off in UPS, with a label which is always inside the package. Prompt refund of funds, great service.

I bought a furniture from Macy's on 08/29/2016 under the 12 months special event purchase for $2179.70. Am supposed to pay it in full before 09/05/2017. But from that time onwards I had been charged Interest every month, which has gone beyond $250 now. I called up Macy's customer service last week to resolve this issue. They took all the details and told me it will be resolved ASAP. I got my August statement now and there is additional charge of $11 for Interest charge. If there is a delay in payment, then you promptly charge late fee and interest. But when Macy's charged interest by mistake, they are not giving back my money immediately. It's a shame Macy's is not resolving the issue. I have decided am not going to purchase anything from Macy's on any special event purchase.

Used to love Macy's but not anymore!!! Made my monthly payment to my Macy's Card on July 10, on July 15th I checked my personal bank account and seen there were two debit transactions on my personal account from Macy's. I called Macy's to inquiry about the second unauthorized payment, customer service told me that was an automatic payment set up by you, explained it was not authorized by me and that I had already made my monthly payment on July 10th and that I want that unauthorized payment put back into my account. They stated it would take 7-10 business days. Well this did not happen. It gets better, I checked my Macy's account a few days later after speaking to them and I seen that my Macy's account was used in the amount of $523.00 unauthorized again in a city that is 2 hours away that I didnt authorize, now keep in mind I have my Macy's card never lost it and it was not stolen.

The website runs really slow and I had to exit out of it numerous times just to try to get back on with hopes that it would run faster. This seems to happen every time I use Macys.com.

I am completely done with Macy's. I have never been so outraged with a company as much as I am with Macy's. Last year I reported fraud on my account because someone utilized my card and maxed it out. I rarely ever go to Macy's so once I received the fraud alert, I contacted them right away to get to the bottom of issue. Fast forward months later when I try to order online with either my Macy's card or regular credit/debit cards, the order gets canceled for whatever reason. I never looked into why any of my orders were canceled, I just figured that the item was sold out and left it alone. I can make purchases with my Macy's card in store with no problem, however. Today (July 30th, 2017), I placed an order and the same thing happened so I finally decided to give them a call and figure out what is going on. I spoke to a total of five customer service representatives and none of those incompetent representatives were of any help.

It is an assault to have account with Macys, when they charge you 26.24% for your outstanding balance. They promote the Plenti points, and you are really getting kill with the rate. This is just a robbery.

Macy's Credit Card - I have been a Macy's customer for many years. I have used their credit card service for many of my purchases in order to get the promos and discounts. I have paid the balance off many times also. My current balance is $0 and believe me it will stay at $0. They raised my interest rate to 26 PERCENT! A zero balance and an excellent credit score gets you NOTHING with this company. Well now they get nothing from me. UGH!

On Friday 30th of June I went to the Macy's store in Towson Town Center, Towson Maryland. I spoke with Holly and Jaime that night. I went to the store to return a pair of shoes which I purchased in New York city as they cut the back of my foot and they started to bleed. I left the shoes because Holly and Jaime were not helpful. On Monday 3rd July, I called and spoke with the store Manager Nequa ** and explained that I made a return and I emailed her the receipt because the money was not refunded back to me.

Macy's made multiple transactions for the same order as the first was declined by the bank due to fraud protection. Although the 2nd transaction was successful with the bank, all Macy's orders were cancelled, meaning I was charged but nothing was going to be delivered by Macy's. We spent 5 HOURS ON THE PHONE to ensure we would receive our items, however to do so they made a 3rd credit card transaction. After getting it back down to only 1 transaction, they said they would give us expedited shipping for free, however charged us $19 for the "free" shipping. In addition our credit card still has $600 hold for 3-5 business days. My said they can simply put an immediate cancellation on the order and I even conferenced the bank on the line with Macy's to explain. They still have not cancelled the transaction and I cannot use my credit card.

Over a year ago I purchased a 14K gold chain for a loved one and I also got a 3 year warranty for it. While they were sleeping the chain broke and I took it back to Macy's and was told that it would take 2 weeks to repair. That seemed like a lot to me since small boutiques only take a few days but I didn't say anything. More than 3 weeks went by and I received no phone call telling me the chain was ready. I called them and the lady could not track my order via surname or customer number. I began to worry and she told me a manager would call me later in the day. Sure enough she did and told me the chain wasn't there and that the repairman would send it back Monday and it should arrive at the store on Wednesday.

MACY'S credit services are horrible. I had a Macy's credit card for a few years stuck on 200.00 credit limit. So every time I requested a credit limit I was always declined. So I applied again and I thought that Macy's would grant my request for an increase in my credit line. So they asked me if they could call my cell phone to see if this was really me. Instead of calling my cell phone they called my landline phone. While I was talking with them on my landline phone I have used the Macy's credit card and paid off my balance to them. I guess this isn't responsible enough.

Lousy logistics, worst delivery schedule. Ordered online June 17. Hopefully to make my Alaska trip June 20. Auto email said processing, so thought will make it. It didn't arrive. Fine. Bought another one. Hopeful that it arrives June 24 as I'm travelling international to Asia where I live and just transiting to Seattle for visit to relatives. June 24 today, no shipment. Had I known that they deliver forever, I should have not bothered! Their email is deceiving saying "shipping now" days ago! It should reflect accurate delivery and not give false hopes to consumers. This is very bad practice.

I drove an hour to Macy's to buy a Coach wallet to match my new Coach tote. It had to be ordered by the associate even though the Macy's website said it was available at the store. When the khaki/dark brown Accordion signature wallet finally arrived, right away I knew it was counterfeit. It came wrapped in a plastic bag with multiple rubber bands around it. The bands were too tight and "damaged" the wallet. The price was torn off. The signature "Cs" did not line up, and more. This shipment came from the San Antonio warehouse.

Went to Macy's in Marlboro. Had a great girl named Samantha. Sometimes when you're older, they tend to ignore you or let someone else to take care of you. She told me she would be with me in a few minutes & she was. Sat me in a chair & helped me with all my needs. She gave me recommendations that helped me make the right choices. My main complaint is that all the makeup counters are understaffed. Usually have to go hunt someone up. I will be returning again next week to see her for more help. She is definitely an asset to store. Thank you.

Am a fan of Macy's store, love Macy's with my all but last week, 9th of June, I bought my Clinique powder online for a store pick up. On the 13th a reminder was sent to pick up the item but because of my busy schedule, I couldn't make it. Today 19th of June, I tracked it to see if it's still available for pick up or canceled and to my surprise, I saw a "picked up" message. Picked up? by who? After work, I went into the store to ask if am going to be refunded and I was met with a surprise, they claimed it has Never happened before and they have to investigate before letting me go, I was literally held at Macy's for 2hrs while they "INVESTIGATE".

I ordered e-gift card for my son. Went thru no problem. Several hours later I get email that order cancelled and to call this number. I called the number and they said the order didn't go through even though I had email confirmation. I checked PayPal and it said Macy's cancelled the order. The woman at Macy's made me go to the website, order the card again so she could ok it. I then looked at PayPal and could see it and the e-card was sent to my son. My ex husband tried to do the same thing and it was cancelled twice. Done with the Macy's forever.

I purchased a warranty. I received literature. Nowhere did it tell me that I had 90 days after expiration to make my claim to get the money back. I called and was told on a plan that old they didn't state that but it states it on their website. I had no need to go to their website because I had no claim.

They so quick to take your money out your bank card but they fail to mention to you they don't credit it back the delivery fee nor do they credit everything you return back all together nor do they credit back as fast as they take it out. Bought two bed toppers thinking it was with cushion end up being two sheets. Send them back only credited me back for one after they acknowledge they received 2 and still wait to be credit for the second one went through a mission about the delivery fee. Get hanged up on when it's time to get credit back for second one. And all their customer service reps having a speech speaking English problem, sound like they in Asia and learned to speak English from a book!!! Worse returning money processing ever. DON'T ORDER FROM MACY'S ONLINE. YOU BETTER OFF JUST GOING TO THE STORE.

These people at Macy's online ordering are just plain incompetent at online ordering. This is my third attempt in like 1 year to order something online at Macy's. Each time I have had just a difficult time ordering from them online. They are okay when you buy little BS stuff, but if you try to purchase a large ticket item they keep canceling the order for security reasons. I make large purchase online all the time like Amazon or Apple with no problem. Rest assured this will be the last time I attempt to order anything on Macy's website.

Ordered a gift for a bridal shower at the store. Told the salesperson three times it needed to be shipped to our home address (billing address). Received an email that it has shipped to the address for the register (bride). Called HQ and they assured us it would be rerouted. Would take longer, but would arrive at our address. Nope. Went to the bride. Embarrassing. So done.

We bought a leather sofa that we liked, I was told Macy's have great customer service and that buying there is a safe bet. We received the sofa and within 1 month of use the stitches started to tear on the side of the sofa, we bought extended warranty with the sofa and called them to repair it and they claimed that since we did not report it as soon as it happened they are not going to fix it. I must specify that the support was not Macy's themselves but a 3rd party that they sell its warranty plans - But hey you sell it. You need to take responsibility for it.

I recently ordered a set of towels on sale. Received towels but one towel was the wrong color. Called customer service. I was told to return the towel and a replacement towel would be mailed. I returned the towel and one month later was credited. I emailed customer service with supporting documents and requested a replacement towel at the sale price. I never received a response. This is the second time this type of "mistake" has occurred with Macy. Lousy customer service. I won't shop at Macy's again.

On Saturday, May 13, 2017 me and my husband had a terrible customer service experience at Macy's at Dulles Town Center Mall in Sterling, VA. After a while of shopping, I went to use the bathroom upstairs in the Women's department. As soon as I entered, the bathrooms were disgusting, had a strong stench, and messy. It was odd since there was an attendant inside that was supposed to be cleaning, yet the bathroom was still a disaster. I walked into the first stall, did my job and noticed there was absolutely no replenishment of toilet paper. Next, I continued to step into the next stall. Suddenly, I fell to the ground and had slid almost all the way under the stall. The floors were wet and I screamed for help and the attendant did absolutely nothing even though she was right outside the bathroom

Everything was resolved. KG helped me and I received a full refund. KG was the only representative who went the extra mile but she did and worked hard until everything was straightened out. I told her because of her I am a huge fan of Macy's and will tell everyone that Macy's is a great store, I love their merchandise and will continue to shop there.

I recently visited the Lehigh Valley Mall Macy's. As I walked in to the Macy's i couldn't help myself but started looking for bargains in the Home Department, When i was approached by a young man that asked if i needed help finding anything, at first i said no but as he walked away i asked if an item that I was interested in would take a coupon. This young men started working with me from that point on, taking his time to explain and answer all my questions. By the time i was done shopping I was offer to have my items carried out because I had so much and so many items. I am sometimes hesitant to shop and ask for help, but this young man was courteous, patient, knowledgeable, and best of all did not pressure me to buy anything. This was one of my best shopping experience because of the exceptional customer service and professionalism from this young man. I would go back and shop with him again.

I'm dealing with a week long hassle of being overcharged for sale items, having five different orders cancelled by Macy's (yes they cancelled with no notice or a call) because they can't seem to understand that my address changed, and about 5 hours on the phone with robotic morons in some country that sounds like it is under water with accents that are very difficult to understand. Now I have received an email from them saying I must contact them AGAIN about my order. All of this when I have already received packages from Macy's at this address. I am now on hold for 20 mins. I WILL NEVER TRUST MACY'S AGAIN!

I have been shopping at Macy's since it changed names! I MISS RICH'S! What a shame... This store is so outdated. I can tell Macy's is losing customers! And you read about Macy's and the other stores as well! What is going on? You do not carry any good brands anymore / employees just standing around, no customers! It needs a makeover! Carpets are soiled and stained. Needs a complete overhaul!... Needs a fresh coat of paint! Dressing room are nasty. No chairs to sit in. Not bright, very dull. No life in it!

Macy's is a terrible company. I will never shop there again and will continue to speak out against them in any available channel. I have been a Macy's credit card holder for 10 years. Last year, I paid double my bill to cover the nominal minimum balance payment. Each time I have paid double my bill, it will make my next minimum payment $0. Now, if Macy's had ALERTED me that I had a bill due, I would have promptly paid it. Macy's never mailed me a bill and I did not receive an email. Macy's tried to respond in my BBB complaint that it had an email on file that is not my email.

I been a Macy's customer for years, used to be my favorite place to shop until couple of months ago because of the way that I feel, I'm aggravated and here is why. On Sep 10, 2016 I bought the Thanks for Sharing something that you guys run every year, I bought it in 2015 too and I think it was worth it. On Feb 7, 2017 I called customer service because I haven't receive my Thanks for Sharing gift card, and the person who picked up the phone said that they were still mailing them out, he even told me according to him how much I was getting.

MACY'S REALLY MESSED UP BIG TIME. I ordered my daughter's prom dress after the store didn't have her size. Picked it up from the UPS store and in the box was a BOX. NO DRESS. I called Macy's who then told me that the dress could not be located and there were no more in her size. REALLY. I am beyond pissed off. My daughter's prom is on May 20. FIX THIS NOW.

I paid for expedited shipping on order placed around 12 noon on 4/26 and was supposed to receive within 2-3 days. I called on the 29th and was told, and promised according to the rep's records, that I would have the package on Monday. However, the Macy's email link said May 4, 8 days later, UPS site said no info available, but rep was adamant that I would receive by May 1. The rep then stated he would credit back the shipping charges and to remember that when I responded to the survey. It was about his service, not the shipping issue. Red flag... I called UPS Monday May 1 and was told they had no package but did see that a manifest to a 3rd party was processed only today, May 1. 6 days to process and no update from Macy's that there was an issue.

Horrible experience with the Washington, DC staff. They ignored the elevator alarm ringing when me, my wife and our 17-month old baby were stuck in it for 15 minutes. Staff working in the Bags Dept. outside the elevator turned a deaf ear to it. Luckily a passing by customer heard us banging on the door and helped us out. Security staff working on the same floor also ignored the alarm and instead of apologizing for their mistake advices us to dial 911 if there was an emergency with us. How stupid can they be. Manager does not take responsibility of what happened and instead asks to complain to Macy's head office. Surely these guys don't take their jobs seriously and don't know what customer service actually means.

I have about 10 different credit cards and this is by far the worst. I am trying to be objective but Macy's is making it very hard. Received an email this morning with a pending balance although I haven't used the card in months. Upon login, I am being asked to ADD my credit card as if I had never used it. A balance for interest of USD 2.00 appeared online. I called technical support and was assured I did not owe anything. strange. Also, upon logging in, another credit card number appears on the screen. I questioned this but was not given a good explanation but rather asked to log out and log in after about 5 minutes.

I signed up for Thanks for Sharing and have not received my gift card. I contacted customer service and they told me not to worry it will be mailed to me in April. I went to the store to buy something and the saleslady told me the customer service gift card has been mailed already. People have already used their gift card so I emailed customer service and they practically told me they have no access to my acct and cannot help me. The email said I should go back to the store coz they can assist me when the saleslady in store told me they have no access to that so I would need to call customer service.

First of all it's such a great feeling when you meet with such a great mannered staff, really helpful and they save no effort in order to make customers very happy not only to go ahead and purchase from Macy's but also feel them as a family. :) Therefore I would like to take this opportunity to thank some of the staff members specially (Mrs ** & Mrs **) working at first floor by CK department, as they always have a beautiful and wonderful way dealing with the customers, and I'm one of them who really was so lucky to meet such a reliable and dedicated staff like them. :)) And I noticed how kind and dedicated they are not only with me but with every customer pass by, either to pay at register or to ask about something.

I clearly remember when shopping over the Nov/Dec 2016 holiday time that a store clerk mentioned a "reward". If I gave $25 I would receive a coupon for $25 in January (what I don't remember but think it was for $25 off purchases either applied on a one-time purchase or until the benefit was reached). I filled out a "donation" form at the register. I did not receive a coupon nor anything in the mail other than the normal shopping discounts. When I called about a billing question, and explained this other promotion I did not receive after paying them $25!! I was told that I was incorrectly told something by the store clerk. (Possibly a temporary clerk for the holiday?) But I am angry that I paid an extra $25 over and above my purchase!!!

Customer service for the Macy's credit card is terrible!!! I cannot believe the tone and aggravation they use to speak to you with about asking questions about your account. Managers are absolutely despicable, it's demoralizing and work so much more differently than other store credit card companies.

We received a package from Macy's that contained a packing slip with the correct items on it, but someone else's contents. We ordered wine glasses and got china. It took me nearly an hour on the phone with a Macy's representative to work through a solution; since Macy's wanted me to print a return label and BRING the heavy box to a local UPS store. I negotiated for a UPS pickup, and that's what I did. Meanwhile, the wine glasses I ordered to use on Easter won't be here in time, and Macy's offered no accommodation or help in getting something more quickly. I am amazed at the lack of customer-friendly policies, since we have normally spent a significant amount of money each year at Macy's. I guess I'll be looking elsewhere for future purchases.

Purchased a recliner for $647.04 at the Roseville, MN Home Store. Since Macy does not allow customers to pick up the item themselves, I had to pay a $65 delivery fee. Could not recline the chair. Within the required 3 day return policy I contacted Macy and told them I would like to return it. They had a tech come out to see if he could loosen the chair so it would recline easier. I still could not do it with ease. Had the chair picked up within the week to return it.

I have had a Macy's credit card virtually unused and good standing for 11 years. I went to make a purchase roughly one to two years ago and was told that my card deactivated likely due to non-use. No problem, associate tells me "I can reactivate your existing card." I proceeded to make a purchase and years later I find two Macy's cards on my credit report. I have since reported this to Macy's but have had no response. My BBB complaint is prepared and I'm also preparing for legal action in the event of my credit report has been affected adversely in the slightest way. Be careful at Macy's... It may have been a rogue associate that did this but Macy's is still responsible.

I was locked out of my online account. After numerous calls and waiting times I finally got through to someone in tech support. Who explained that the reason my account was locked was that I hadn't changed my password in 3 months!!?? I have to change my password every 3 months? With no requests or reminders about this? The woman told me she would send me an email within the hour to unlock/reset my password. The email never came. When I called back and complained the rep said she would send me a courtesy coupon... never came! I am now on hold AGAIN waiting for tech support. Customer service is horrendous!

Hello I had a horrible experience with a counterfeit fragrance that was said to been shipped from one of your warehouses. Customer service has continually lied to me and is very very rude. I had a very bad contact dermatitis reaction to a fake Dolce & Gabbana light blue. I have purchased this product from your dept stores for many years however this gift set was not available at any Macy's near me. At first I thought they had changed to product packaging but, on further investigation I confirmed that the product packaging has never changed. I have begged customer service to help me, twice they said they forwarded my complaint to your "Executive Dept". Then they told me they couldn't contact anyone to help me that I had to do it myself. I would like to resolve this matter ASAP without any further unnecessary actions. Customer service is absolutely downright uninformed, rude and of no help.

Recently purchased $600+ worth of clothing online and in store. Entered Macy's promo code/shopping pass, online. When CC info was entered and submitted the promo code mysteriously was taken off on the next screen. Items rang up higher price. Immediately called customer service and told it would be adjusted. Fast forward a week later and decided to go shopping in store, shopping pass AGAIN not accepted. Called to complain yet again and as promised code was applied and they apologized for inconvenience.

I was charge on my inactive card by Macy's accounting time, instead of putting the charge as a credit it was put as a charge. Over 6 months ago, I keep calling regarding this matter. It takes one hour everytime on the phone then I get a response, "We are sorry this is happening but we are still working on it as we are backed up." Meanwhile interest and fees are charged on an inactive account and affecting my credit. I have been an Elite Customer for Macy's for over 15 years and this is how they manage my account... Maybe need to get them to Channel & so they have the time and hire enough reps to close those non-legit issues!

Horrible, horrible customer service. Called 3x for the correct item. They told me the second time the item was available in the correct size I had originally wanted & when I got my order it was in the wrong color!!! When I ordered it over the phone for the second time for the correct size and color the guy told me everything was good to go and available. Got it in the mail today when I ordered it a week ago. Wrong color. So I called in.

Paid extra for 2-3 business day shipping on Sunday. Expected arrival by Wednesday which is 3 business days. However, they consider when the item is ready to be shipped from their warehouse to be the day of order and the 2-3 day count doesn't start until the item leaves their warehouse. What the heck is that???

I recently visited a new city, saw a Macy's and decided to check it out. While there I purchased a 10 pc set of All-Clad Stainless Steel Cookware. On the actual product someone had placed a store sticker with the price of $699 for the set of 10 while the sign in the store read $999 for the 10 pc set. One cashier told us that we could have the set for the $699 price so I decided to buy it with an additional stock pot. Another employee, possibly a supervisor, berated her in front of us for allowing us to purchase it at the "sale price". She said that was a pre-buy and we should not be able to get it for that price. On the way home, I stopped at my local Macy's to see if they had other pieces I could add to my new set.

Been a Macy's card holder for about 20 years and I've always received a monthly statement. Somehow Macy's stopped sending them to me and I didn't' realize until a credit agency mailed me a letter to negotiate a settlement for my account. I had charged $55.06 in Sept of 2016 and with the fees the bill was now $194.06. I spoke to three different people (all they way up to corporate) and the best they could do was remove two fees and drop the total to $120. Macy's takes no responsibility for ensuring that your statement is mailed and went so far as to say the statement is only a "courtesy reminder" as you should know you owe the money. If you don't pay the bill they promise to ruin your credit and put you in collections.

When I purchased my rug, the salesman told me about getting the Worry No More plan to protect against anything that damage the rug and would cover up to 7 years. He also suggest I purchase the padding which I did after he showed me how soft the extra cushion felt. As soon as I got the rug, the shag was coming off but I thought it was the left over shags coming off since it was new. I decided to give it about a month thinking I have 7 years with the Worry No More Plan I purchased. But I have a very huge and heavy sectional couch sitting in it. Slowly the shags were coming off and I was very busy and thought if I have 7 years that covers anything damage to the rug so I decided to put it off since I'm very busy anyways.

I opened my account just before Christmas and when trying to make my monthly payments I have been told that they will not accept credit/debit card payments over the phone or online but they did accept it for the first payment as a courtesy to me but they want my checking account information to put in their system. I do not have checks only a debit card. So I am going to travel 40 miles to the store where they do accept debit card payments and pay off my account and cancel my account and never buy from them again.

I have placed ten phone calls to Macy's in Traverse City Michigan to refund a credit card purchase at Christmas. A $250 purchase that was partially shipped where I received $65 worth of product. I have talked with 3 different people and no one can even retrieve the transaction. Verbally they keep saying they realize the error but no correction. Avoid this store for anything you do not walk out with and you are sure a return is not necessary. Poorly run. Staff turnover. Go elsewhere.

For 4 months I have been trying to access my credit card information under my account information. I login into Macy's and spend money in a heart beat. But when I want to see what I owe Macy's or when a payment is due I am blocked. I call Macy's customer service line... explain my problem. At this time I am told Macy's is aware of the problem and is working in it. This is a standard answer for a large company who wants to keep customers happy. It is not working... just fix the problems with your IT department. Macy's pushes everyone to go electronic then they inhibit you from seeing any information on what you may owe. I will pay off this account and leave this as a lesson learned.

Macy's protection plan thru http://worrynomore.com/ is the worst product I have ever purchased. We started our claim process in October 2016. After multiple calls with Macy's Worry No More we still have not gotten any resolution. They have sent out a technician in November to view the furniture and take pictures. This company is again asking for us to take pictures and send it to them. Every time we call the story changes and the status of our claim is somehow lost. Our last call today 1-800-916-6229, was with a Supervisor name Monica that was not only rude but had no reasonable solutions. DO NOT BUY THIS PROTECTION PLAN!! It is a waste of time and money!!!

Macy's have very shady way to handle credit cards with their online shop -- unlike any other online shop (including Amazon), they accept your card, place a reserve to your card, but do not charge your card. After some period, they try to charge your card again, but many banks simply deny the double payment due security. So, receiving a message from Macy's -- "Your purchase could not be processed, and request to call to Customer Service" -- where you redo you order and your card is verified on phone. And the same happens after 24 hrs again -- canceled. Reason is simple -- Macy's cannot take foreign cards or accept PayPal payment from foreign accounts, as their system do not allow foreign addresses. Welcome to 20th century Macy's! My money goes to competitors, where my money is welcome & Customer Service at least can say, "Sorry"!

I was in the store this morning 2/18/17. No salesperson was at the costume jewelry counter. I had a question regarding a pair of earrings costing $22.00. I wanted to ask if I could try on one of the earrings. As I was holding the card that held the rather big earrings a woman approached the counter next to me. I moved. She moved. I walked to the left. She came around the right. It was obvious to me she was security and we were the only two people in the small area of Yorktown Heights NY store. She wore all black. The jacket had a logo name in white and she had a cell phone ear attachment in black that was huge.

I ordered some pajama pants along with a few other things. I received my order but not one of the pajamas. I tracked the rider and it was in a different state. I assumed it was delivered separately and waited a few more days. After a week, I emailed the customer service and they told me that I never ordered the pajama pants and asked me what pajamas I think I ordered. I had to send a screenshot TO them showing I paid for the pajama pants. Then they told me I had the wrong address and I asked them why the other items in the same order arrived though. Then they told me that they never had those pants stocked on their website and I had to prove that too. Ugh. Then they offered a refund and I said sure. They refunded me two different times and, two months later, sent me an email saying the pajama pants I ordered just made it back to their facility and a return will be processed. Do they even know what they're doing?

Today I went into Macy's to pickup an order I placed online. The process was confusing as the email asked that I come to the Misses Department. One sales representative said Misses was a large section and I was confused as to how or where the item ordered was to be picked up. Then the same sales rep. told me to go over to online pickup. I was asked for my id and presented it to the rep. in online pickup. I then closed my ladies wallet after a few minutes. Then the rep asked to me to show it again and I told him "I just showed you my id." I could not understand why he wanted it twice. Then he said there was something he needed to enter. I believe as others have stated that Macy's is very racist in regards to African American customers.

IF I can actually get to my account page (without Safari telling me that Macy's dropped contact) and I request a return label, then again the Safari drops the website. Stating too much action on the server. AND if you actually try to contact a live person (in India) heaven help you. I was ACTUALLY TALKING to a representative and she told me that she could no longer talk with me because she was having technical difficulties due to high volume. I tried to push her saying "But not difficulty now that I am taking to you," and she went into the mantra.

I just spent 30 or more minutes on the phone. On my online account they have one item that does not go into my cart. All other Macy's items go into my cart. I only have one other item in there. All I wanted was someone to put this item into my cart or find out if it was out of stock even though it says it's in stock. When I press add it just keeps cycling. The first person at the sales dept kept ignoring me and saying okay what is your credit card number. I said I didn't want to purchase it on the phone, just put this item in my cart. Then she would ignore me again and say "So if you just give me your card number..." I told her I had used Firefox and Chrome & everything else worked fine except this one item. She then said to check my internet connection. I said my internet is fine it is this one item. She said, "You probably have too many items in your cart." I told her I had 1 item. So finally (but her tone was super rude) she sent me to tech support. Hahaha.

Since July 2016 (it is now February 2017), Macy's website cannot connect to the bill-pay at their bank (Citibank). To make matters even worse, Macy's states that they have sent paper statements, but the paper statements never arrive. Macy's is flirting with extinction - more than one person I know has shut down their Macy's account and turned in the card back to Macy's. There should be a way for Macy's to rectify this website error of not being able to connect to Citibank and thus not being able to pay online. I would like the problem fixed.

DO NOT OPEN AN ACCOUNT IF POSSIBLE. This is one of the most mousy credit cards I've ever had to deal with. I made a purchase May 2016 for about $30. I made an error and paid a balance slightly short of $30, and for the past 6 months they've proceeded to charge me with a "minimum $2 interest charge". Their email notifications never indicate that you have an outstanding balance. I caught this around September/October 2016, yet they proceeded to charge me for another three months because of the way they calculate their rolling interest. I caught this today and canceled the card, but I have no faith that they won't continue to charge me $2. You'd think that after you pay a balance in full they'd stop charging you, but clearly this is not the case. Then when you want to log back into your account to pull up the 6 months of interest, their website is conveniently down for maintenance.

On September 9, 2009 I lost my wife to ovarian cancer at the age of 44, after my wife death my wife sister and her niece probated my wife estate without my knowledge, and told the court my wife was not married. They froze all of my assets in Bank accounts. I fell behind on my Macy's account, I was able to get this matter resolved. I paid Macy's over $1,500.00. I brought my account current. On or about May of 2010. I moved to Florida, I contacted Macy's to set up an auto bill pay. I explain to them I will be leaving the country, doing that time I had a credit limit of $3,000.00 with a balance under $220.00. Macy's proceeded to collect the money from my checking account through the auto bill pay I set up.

I needed a warm blanket since I just moved to the mountains and found a good buy online from Macy's. Actually this was the first time I ever bought anything from Macy's. Too expensive for me but when I saw the price I ordered it online. The website really wasn't very good and my order never went through so I had to use the phone and call in the order. This was on December 18th 2016 and I talked to Julieth who placed the order for a king-size Berkshire blanket the color Prosecco. The total came to $19.63 which I use my debit card to pay. When I took off the blanket today to wash it the blanket was completely shedding all over my comforter and my sheets.

My 64 year old mother went to Macy's in August 2016. The woman at her local Macy's counter in Queens told her the face cream she wanted was not currently in stock, but she'd take my mom's info and let her know when it arrived, then charge her. A few days later my mom noticed they had already charged the full amount even though she hadn't received the product. She went down to the store and told the salesgirl to cancel and refund the order. The salesgirl "promised" she did. Lo and behold, instead of refunding the charges, they somehow refunded, then charged again, then tacked on more charges. The total bill ended up being close to $200 by September... for a product my mom never received and had requested a refund for within the approved refund time.

I love Macy's. The only thing I would like Macy's to improve on is the diamond stud earrings, should have a more secure back clasp to hold the earrings securely attached in place on the ear lobe. I purchased 3 pairs of diamond stud earrings and each time I wear them I have to check my ears too often to make sure my studs have not slipped off and gotten lost. I also have to pinch the back clasp to move it back in place.