Macy's Reviews

I had to make a record 15 phone calls to get my order to go through!! They deactivated my gift card so I had to call to get the gift cards reactivated. When I called to make the payments with the card, it still didn't go through. I had a promo code that was going to expire so they said to call back the next day and they would HONOR the the price since I had the bag number and record of trying to pay.

I have been a long time, loyal customer of Macy's until the last few weeks. It's impossible to access item information let alone try to buy anything online from Macy's lately. And when you do they won't even honor the very discount codes they advertise. Then when I decided to speak to an actual person the ENTIRE order was wrong. But I didn't know it until the email confirmation charging my account! The person quoted me a charge for my items AFTER the discount but I never received it on either order and the size was wrong on the other.

I bought a rug from Macy's September 10th, order number **. It was the wrong rug. We sent it back to them in exchange for the correct rug. After a week of waiting and following up customer service they tell us the rug we want is not available actually, so they credit us back a PARTIAL refund. From the last call I made to them two weeks ago they had informed me the remainder would be sent in 10 days alongside an email confirmation which I never received.

Macy's will make sure that they screw you over in every way possible. When you get a credit card with them and make a purchase on Black Friday and your stuff gets stolen they will make sure they don't lose money. So... made a purchase on Black Friday. There was fraudulent activity on the same day (obviously not me) so reported it. Then they say they're sending me new card... NEVER GET NEW CARD. Then call them to find out status of card I never got. They then let you know there are charges and you owe them over $200.00. Then when you let them know you haven't had a card and that your wallet was stolen (ID's credit/debit cards and all) they will then keep on and let you know there's nothing they're gonna do to help you. So, when you finally get to someone who will help you they finally file the fraud claim.

I am a passionate and assiduous customer at Macy's, whether online or in-store. The experience I had today, Oct 24, 2016, around 1:15 pm CST was extremely unpleasant and I am writing to share it with you, hoping that people like "Reggie (or Reggie's)" can be banned, extinguished and/or sent to customer service training ASAP.

Ever since Macy's switched to the Citigroup payment portal service is horrible. It's almost impossible to log in and customer support is non-existent. On the rare day the system does works, it's only on Internet Explorer. Whoever is running this program should be fired and never be allowed to program another computer. I'm starting to wonder if it isn't a scam to force customers to pay late fees.

Macy's Credit and Customer Service is the worst. You call them and you can expect to be on hold for hours and hours and they will tell you that they cannot transfer your call to a specific department because it is closed. (YES OF COURSE IT WILL BE CLOSED AFTER WAITING ON HOLD FOR AN HOUR). Most of the time the employees are from overseas who have no idea what they are doing, whatever you ask for they don't know the answer and they will tell you to call back. I just don't understand if they are not going to be able to help a customer then why are they there? I am really unsatisfied with a Macy's Credit Customer Service and I wish they can take an action and fix it, because this is the 3rd time that I am getting this kind of customer service.

I purchased a mattress on sale on May 5, 2015. Macy's allegedly offered lifetime warranty for this mattress. The right side of the mattress appeared to be sagging and had a deep contour, that really affected our quality of sleep and caused pain in me and my husband's back. I had to go to chiropractor and physical therapy because the pain started to bother. My husband weighs 140 pounds and I weigh 100 pounds, respectively. Thus there is no reason to believe the sagging in mattress is caused by overweight. This started happening within less than 6 months, the mattress started sinking in certain places. I called Macy's and they sent an inspector. They replaced it the first time because it was bad. They gave me a new mattress (I still think these are all refurbished cheap mattresses that Macy's puts on sale or provides false advertising).

I had very negative experience with the customer service at the woodfield Macy's. I purchased 14 items for my daughter and got home missing items in the bag. After waiting for 20 minutes to be helped it's a complete mess. They are very unorganized. I called the customer service line the next day to make sure I report this issue (thinking this is a normal company who cares about their customers). I spoke to a floor manager will and I arranged to come to the store and see him to resolve this issue. Unfortunately I couldn't make it on that day but I also called the manager and did let him know I will go in to see him the next day (I respect other times).

*Warning to all Macy's shoppers*: I have been a loyal shopper at Macy's for over a decade, and will never shop at Macy's again due to their disgusting treatment of employees and their raw GREED among other failures. I do not want to contribute to their embezzlement of employees (and defrauding of their investors by over-projecting sales before the actual figures came out) making Macy's richer.

Their clearance sec is awesome. Ordering is a breeze. Shoes came in priority mail promptly even having ordered them the day after Christmas day.

It's hard to determine size since I lost weight. Sometimes size is exact and at times small. At the stores they tend to accept the coupons and not online. I do know they will match what is online at stores. I guess it depends on the sale. I dislike shipping costs. The best is buy $25 get free shipping. There are times when I only want 1 or 2 items and it cost more and not saving. I then don't buy and lose out in sale. I don't drive so online shopping is the best for me.

Dressy t-shirt. Takes very long, almost two weeks to receive product and you are paying high priced shipping charges.

I had the wrong size and even though I bought it online, I was able to exchange at the store. No waiting for a replacement. Very easy to check out. Very simple. I love shopping at Macy's online. The Website is very easy to use and check out is a breeze. Exchanging items was simple and fast.

Quick and user friendly. Select what you want to purchase (e.g. pants, shirts, etc.), select style, review the available styles/sizes, order the desired product, input shipping information and payment option. Very good process. Only negative is the large selection quantity that is available.

I have only had several occasions in which I had to call Customer Service - one when an order was duplicated and I asked how was the best way to return it and another was when a pair of shoes was ordered online and the shoes had two different sizes. The clerk at the Macy's store deleted the shipping charges and I called customer services asking why did I have to pay shipping for a defective order. They promptly returned the shipping charges. Sometimes I'll go back to my bag a few days later and my choices are still there. I usually do not have any issues shopping online at Macy's. If you do not order the minimum for free shipping the charges are steep at $9.95 unless there is free shipping even for a few hours. The choices are many online and much more than shopping at the free standing stores. I love their return policy - no questions asked. Sometimes what you ordered may not work and one of their stores are not far from where I live.

Purchasing online was very easy & gifts to my granddaughter was received quickly.

Had to return a different item, no hassle at all. User-friendly website, great sales offered. Online shopping is easier for me than retail shopping. I don't feel overwhelmed by racks of clothes, different areas of the store for each different clothing line. Clothes appear to be in better shape when bought online and delivered to your home.

Used my Macy's American Express card in late June. Received first bill in July and paid the full amount July 27. In August, I received a bill that had a "late fee" only. Ok, maybe I missed the payment deadline? So I went back online and paid the late fee in full. In September, I receive a paper notice that I have "$0.00" balance. Good. October 4th, I get a bill for the full amount again plus additional late charges. And the automated phone calls have started. I received 2 last night and 3 this morning. Have been on hold trying to tolerate unbearable warbled, distorted music for 29 minutes. I can hardly wait to close this account and shop elsewhere.

My wife shopped at Macy's religiously, and always used her Macy's card. I talked her away from using the card, and paid off the remaining balance, leaving the account at $0. The next month she gets an email that her bill is ready. This email contains no information regarding the bill, due date, minimum payment, balance, etc. that one would expect, and gets from companies such as American Express.

"Your order couldn't be processed and was canceled. Don't worry, your account wasn't charged. For other methods of payment used, we'll mail you a Macy's Gift Card. Please note: the Macy's Gift Card can be used to purchase merchandise online and in store; it isn't redeemable for cash. Please call our Consumer Protection team at 1-866-282-8977 (Monday-Saturday 9AM-9PM, Sunday 9AM-7PM) to resolve this issue."

I spent over 20 minutes this morning on "hold" listening to (horrible) music, waiting for the Macy's representative to come on the line. The music was periodically interrupted by a recording telling me how to pay my bill online instead of waiting, and they warned that it would be a long wait. Let me back up a little. Last month, they sent me a statement with an incorrect late fee of $35 added to the bill. I called, finally got through, and got the late fee removed. I paid the legitimate part of the bill online and thought I was through with it. So, this month I got another bill with the "late fee" doubled, plus interest! Plus a series of robo-calls, with a collection agency recording telling me to press 1 if I wanted to pay my bill over the phone. Mind you, I had not bought anything; the bill was entirely for nonexistent late fees, plus interest.

I LOVED shopping at Macy's online and in store however recently when you make an online purchase, they follow it up with a "Macy's Consumer Protection" call where you have to provide a code they left on your voicemail on the number they have provided. My sister and I live abroad and my sister was visiting my mom in the States. I placed the order to be delivered to our house in the States and they called a number I no longer have (and didn't provide on my order - I used my mom's phone number since she's home where the package will be delivered). When I didn't answer the phone I don't have, Macy's sent me an email to notify me. The email said "Please retrieve the message we left for you at the phone number ending in ** by 6 pm on 09/18/2016 to ensure your order is not cancelled and ships to you as quickly as possible. When calling back, please have your reservation number available."

Macy's are at no surprise closing some stores. Took an hour to find someone to close my account after paid off. Also had to have interest charges removed after I paid balance and closed the account the same day. I wouldn't recommend shopping in the stores that are actually still open or online.

I have been trying to solve a dispute of unauthorized charges for 8 months now and it still has not been solved. I have been calling MACY'S on a daily basis and no one seems to know what the hell is going on. I am now going to hire an attorney because of this unauthorized issue - my checking account is around -1000 thanks to Macy's. I never leave a bad review, but this is by far the worst company ever!!!

My wife has had a Macy's card for the last 14 years. We both have over 800 credit scores. She purchased a $20 item and evidently the credit card statement never arrived in our mailbox and we were charged with a $27 late fee. Well, that is life so we were just going to pay it. But before we got the check in the mail, DAILY collection calls came rolling in with no way to speak to a human being. We are APPALLED at the idiotic lack of customer sensitivity from this company. We are closing our credit account and doubt very much if we will ever shop this failing department store ever again.

Purchased a pair of Style & Company Jeans late August 2016, put them on in anticipation of a great Labor Day Weekend at the lake. Pulled them up and the zipper ripped an 8 inch gash in my leg. (No swimming, ruined weekend for water sports.) Called Macy's to ask where to send a note with a picture. Woman told me to go to the website and fill out the form, they would contact me. So I did and they didn't! Still haven't heard from Macy's, still have a gash on my leg. Just looking for an apology and hoping they will look into the zipper problem so no one else will get hurt, but they choose to ignore me. Time to rip up my charge card and shop elsewhere. They should be ashamed.

They never sent an email statement and charged late fee. I searched all of my emails and I do not have one from them last month. Charged me $27 for late payment fee. Asked for excuse and they only can waive $16..... I just paid in full and disputing for full late fee to be refunded. I asked to forward this email from last month for 10 times. But never got it. They never sent one. Never change your statement to paperless. They will trick you to charge you...

If a Macy's employee asks for your phone number so they can add you to their clientele, DO NOT GIVE IT TO THEM. They store your card information, address, phone number, even birthdate and transaction history for future reference. They can even order and buy things using your phone number without you even being there. It is a disgrace that a company like Macy's gives their untrustworthy employees access to customer information with a simple phone number. Most employees do not explain what they are doing and store your information without your knowledge.

I should mention first that I have never written a negative report in my life, but I cannot stay quiet about this company. First, I returned a few items, which took about two weeks for them to allegedly "credit" (according to the site), which they didn't do but sent me gift cards instead. I have *never* dealt with a company that refused to refund my money. This move insured Macy's Credit Card kept everything I spent.

I have tried to get information regarding my account for two hours. I called, no help! I am so completely over Macy's. The website is horrible to navigate, and the customer service is even worse. I can understand why so many stores are closing. Taking my business elsewhere.

I have never, ever made a credit card payment late, and I have had NOTHING but problems with Macy's. They do not send email notices, so I have to remember when the payment is due by phone calendar. I called and made payments, but the barely English-speaking people speak and understand very poorly. Now they have left "late" payments on my account which never occurred and my biggest mistake was ever walking into a Macy's store. None of my other cards are a hassle - why is Macy's such a failure in their IT and payment capacities? Why can they not hire ANY English speaking employees? I HATE MACY'S!!!

Had very negative experience with customer service at Macy's. Purchased two shirts and one pair of pants at their Lexington KY store location. When I got home the pants still had the security warning tag attached to them, it should've been removed at the store by store employee. The warning on the tag states, tampering with alarming ink releases ink and could cause injury. Macy's customer service and the store manager told me the only solution was for me to return the pants to the store in Lexington. The store is 45 minutes one way from my home in Frankfort; therefore, I ask for compensation for my transportation expense. Mark ** the store manager refused to give me any compensation or discount for my inconvenience and expenses. The problem was created by them and I feel they should share the expense. I do have receipt.

DO NOT GET THIS CARD! Macy's customer service and accounting department needs a lot of improvement! They are very unorganized (and I am being nice). It is a complete mess! I never received a statement, never ordered on the card, NEVER ACTIVATED the card and yet it is on my credit report! I was a excellent customer with Macy's and always paid more and was never late all because I receive statements! Macy's American Express is a mess, and the company does NOT know what it is doing! Stay AWAY! If they do NOT correct my credit, I will pay off my MACY'S card now, and I will never do business with them again.

Today I had horrible experience. What is going on at the Huntington Macy's? Employees have a horrible attitude. I bought two Men's Polo shirts to be given as gifts. I asked the cashier for a Macy's paper bag. She said NO. I saw paper bags was under the cashier's desk. The cashier was angry toward me. She said "here, take it." She never said "I am sorry, I didn't know that the paper bags were there." I was surprised that a Macy's employee was so rude and lied!

I have not been able to review my account online, I have not received statements, it is impossible to manage a Macy's account - I think that is the goal, lying to customers and promising statements that are never going to be sent. I cannot access my account online either, you can log in and it takes you to an apparent credit card site, but will not load anything. It just spins and brings you back to the previous page, asking you sign into your account, again. Every customer service rep is from India, they are obviously part of off shoring jobs, and are useless as they are also aware that they cannot provide any customer service, again, that is the goal.

Had very negative customer service for Macy's credit card. Did not get paper statement in my new address, Tried to change address online but did not let me change or pay my balance. When I reported they said should have received paper statement. If I got that would have paid right away. I have had Macys credit card for 11 years. Never missed the due date. This time I missed, they reported to credit bureau without any warning. DO NOT GET THESE CREDIT CARDS. They keep insisting to get these cards, once you get, you might be in great trouble.

Macy's has been a complete nightmare to deal with. We received a gift card for our wedding present from my grandfather. We were excited to look at the Macy's couches for our new apartment. We found a couch we liked and went to the furniture counter to ask what the total balance would be after we applied our gift card. We decided we would love to order the couch so we gave the man our credit card for the difference and he then informed us that the couch was back ordered for 8+ weeks. We needed a couch right away so we told him to CANCEL the order immediately. We left the store and purchased a couch elsewhere, believing that we had CANCELED that order. In the following weeks we received letters from Macy's regarding our order so we had to call Macy's for over an hour on 2 separate occasions informing them that was a MISTAKE and we did not ORDER the sofa.

I bought Macy's Hotel collection sheets a year ago. They were very pricey, but also soft so I bought them. They didn't hold up to normal usage and once per week washing. The fabric fell apart after a year. So disappointed.

Bought 3 XXL shirts. Shame on me for not trying on. These will easily fit my son that wears Large. Terrible quality control. Each shirt is different brand. Try it on. Don't trust their quality control.

I requested paper statements in Jan 2016 and as of today no statements were sent and not only that they did not send any e-mail regarding the balance. Customer service is horrible. The female on the phone won't let you say anything and kept on blabbering.

We purchased a $ 2,700 mattress that is defective! Called customer service after year and half to open up a claim. They sent a person to inspect it and they denied the claim. Note this: There is no claim#, there is no policy #, there is no insurance #. They are handling all claim in house! They decide what to accept and what not!!! I am so disappointed that I will never ever walk into the store again!!! Please don't buy anything at their store as they are liars!!! Promising warranties and good customer service where there is none!!! We were calling for a week to get someone to pick up the phone!!! Horrible customer service! They were annoyed because we called so much! Wow! Beverly, Cory Employee ID# **, Melissa, the manager, Employee **. They did not help!!! Again, do not buy anything from Macy's!!!

I have or had three different Macys Charge accounts and have recently discovered that I have not received a Bill for one of them for over a year. I have auto pay set up. Therefore the minimum payment was always delivered on time. I just discovered that one card was not appearing along with my other e-bills, nor online, and not in the mail. You can imagine my surprise when I thought all account were up to date. They were not apologetic whatsoever. Any recommendations?

I had been to the Macy's store in NewPark Mall in Newark CA on 31st July 2016. The store was closing in ten minutes and I rushed to the counter downstairs after shopping so that I could pay and go home. In the hurry, I forgot my brown bag which had two tins of body butter bought from The Body Shop on the counter in the men's section. I realized this when I reached home. I called Macy's customer service on Monday morning at 10:00 am and talked to someone in the counter in the men's section of the Macy's NewPark Mall, informing them about my brown bag. The person who attended my call assured me that the brown bag will be safe in the lost and found section.

My complaint is on Macy's card services for their department store credit card. Over the past ten years I have cancelled and reopened at least a half dozen Macy's accounts because they pull the same fraud every time. They send out invoices every other month. If you charge something in the month not invoiced, there is no invoice issued for that month and then they automatically carry it over to the next month, where you get an invoice that includes a $27.00 late fee and an additional interest charge. It is a scam. I have watched them pull this off for over ten years. For years I've paid them rather than take the time to call and complain but I'm sick of it. They need to be fined and ordered to stop this fraudulent process.

Ordered a sweater jacket for an infant online for a baby shower that was this Sunday. The sweater came in today, with a good size noticeable hole by one of the buttons. I have never had a problem with Macy's, before, until now. Never got sent bad items. Called their customer service and the only way they would send it back was if I could print out a label (told them I didn't have a printer or knew of anyone with a printer) or I would have to take it back to a store which the closest one to me is 2 and a half hours). I told him about my situation and he did not care. Those were my only two options, no exceptions. It wasn't my fault. I could've sent them a picture or something for proof and then sent it back if they MAILED me a return label. There goes 40 bucks out the window for one item. Thanks, Macy's.

Ordered a mattress and box spring from this incompetent retailer, with the false belief that they would be concerned for their customers and their reputation. They promised delivery between 10 AM and 12 AM but called the day of the delivery requesting we provide a cross street so that they could find the house. The driver of the subcontracted delivery "White Glove" service said "we don't deliver there". Why did they take the order, confirm the delivery date and time, and ask for a waypoint if they don't deliver there? It's because the driver didn't want to drive 45 minutes to her house and said we had to reschedule. Spent over four hours on the phone with customer service, the delivery service, supervisors, managers, and the salesperson that sold it and not one person was able to help nor address my concerns.

I purchased few items on last Thanksgiving day with rebate of 20$. I mailed the required forms and got confirmation from rebate center that my Visa rebate card issues and will reach to me by 15 days but I never received it. It's been 8 months now and each time when I connect to customer care they say, "We are issuing the rebate card now. Please wait 15 days more." The response is static each time and they never sent me the rebate card. I lost my time and money. Never trust Macy's.

I ordered a tankini last Tuesday for a pool party I was going to on Saturday. I paid $20 extra for Express shipping, so I would receive it by Friday. As of Thursday, only the bottoms had shipped out. I started to panic. I emailed customer service on Thursday morning, asking when the rest of the suit would ship out. Nothing. No response. By Thursday afternoon, I'm really starting to worry. There's no tracking number and my item still says processing for shipping. So I called customer service and explained to the lady that if I didn't receive the other half by Friday, I want my shipping charges refunded back to me. She explained that it would be shipped out overnight and I would have it by Friday.

I agreed to wait 2 months on a back order for a love seat. It was finally delivered in 3 months without paperwork. We asked several times for Warranty and Care papers. Never received anything. After 14 days, I phoned to discuss returning the item. I was told I only had 3 days on returns. No one had ever told me that and I assumed I had the standard 30 days. The employee said it was on the back of the invoice. I told her we had never gotten anything but the backorder slip. She refused to let me speak to the manager. We have repeatedly asked them to resolve this situation. They refused. We went to the Veteran's Legal Aid Clinic and were told the State of Texas is not a consumer friendly State. Legally Macy's can get away with this type of customer treatment. All we have is a Sales Check # ** from the Backorder Slip.

I ordered gifts for my bridesmaids back in April for my wedding in late July. They were on backorder immediately after I purchased them and I was given a ship date of mid-June. I figured they actually would ship in June, but that was not the case. The ship date changed 3 or 4 times before I finally cancelled. They were still selling the product online too and it said "in stock" yet no one could give me an answer as to when they would have the product again or what the issue was. I called and emailed numerous times. Emailing apparently gets you nowhere. I had been corresponding with someone, yet there was no record of this when I called next and they claimed I had not verified I still wanted the order. (??)

I ordered belt online on June 30th last month. I ordered the black color. On July 7th I received order but was gold color. I took to the store in Garden's mall Florida, returned gold one and ordered same one but black color. On July 9th I received email says order is sent, but the belt is chocolate color, so went to Garden's mall again, I ask for Manager. The floor manager name is Linda **. I told her what was going on with my order. I told her, "Macy's made twice mistakes. I need belt, please order another one for me with black color, expedited shipping". Linda ** did not apologize what mistakes Macy's made, refuse to order other one for me. She said I have to wait 'till I received second wrong order and bring back to store. They will order for me, but I have to pay own shipping. I said, "It's been twice Macy's made mistakes. You are the manager, you should do something to solve this problem". She said "Sorry", she cannot help and then she walked away.

I have had my Macy's account since the mid 90's - always on time. In 2014, I had a decrease of income and sacrificed my credit scores by closing most of my accounts so to enroll in a hardship payment plans. This lowers the minimum payments and/or interest. I tried to contact Macy's several of times and according to the people with heavy foreign accents - they had no such program. I called different times, but still the reps said no. So I continued to make payments sometimes late but I dealt with the late fees. I usually called and paid over the phone, never by the internet because Macy's literally withdrew more money than they were supposed to (another mess).

Ordered a tankini top from here, their site said a size S is a UK size 6-8. I am a UK size 6-8. When it did arrive I tried on the item to find it is more like a size 10-12. I then contacted Macy's who replied within a day. It was something about them sending a replacement. I then replied saying I wanted the correct size and that I will not be paying the return postage for this item or the new item. They then disappeared and I heard nothing back after countless emails. Luckily I had paid through PayPal so I then opened a dispute a while after chasing them. This was Borderfree who advised they refund authorization would have to come from Macy's as they were not authorised to do this. They then said they would chase this with Macy's customer service and to give them a few days.

I've been a customer with Macy's for a while and it started out as a 800 and then it went to 500 for a while and I always paid on time and I didn't shop there all the time because they're so expensive and then I go on my site and they lowered it $ 100. So when they did that after paying so good and being a good customer 4 years I closed my account. I even asked them for increases and they just kept lowering my account. I got tired of it and closed it 2 days ago. They had no reason. They need to quit going by numbers on a score and going by how the customers are.

This was the worst customer service I have ever experienced at Macy's ever!!! The customer service gets worse and worse every time - I was purchasing $400 worth of shoes and clothes and I just wanted to make one single return with my receipt and tags were still on the clothes. I was returning one shirt worth $150 and after the transaction was done they were only trying to give me back $30. So I told them that I didn't want to return it because it was worth more than $30 and then was told I had to see a manager.

Macy's switched from Visa to American Express as their credit card provider. I never received a bill or email from them until recently. I was checking my credit cards and when I logged onto the account on 7/3/16, there was $186.00 charge. I traced it back to 2/2015 for $39.12. All this time, Macy's has been adding interest and late fees onto my account without contacting me! This is their error as they need to provide me a bill. I called them and the gentleman was nice and removed some fees. He then told me the lowest he could offer me was $112.61.

In December 2015 my Macy's credit card was hacked and used to try to send $100 credit. Macy's caught it and called me. We cancelled the card and they issued a new one. I have been unable to use the new card. When I call, some tells me that "incorrect information has been entered", but I cannot be told what that information is, nor can anyone I have called (5 times) or e-mailed (4 times) help. They are always very polite, but English is not their first language and I'm unsure whether my message is getting through. I have about had it and will begin to shop elsewhere. Occasionally, I try to order--but my order is cancelled within minutes. This on an account that was always paid and that has been in existence since the 70's.

While Christmas shopping in December 2015 I opened a Macy's credit account to purchase a couple of tops. I shop regularly at Macy's and other stores, generally using my debit card, so didn't notice that I never received a card or a bill in the mail. Over the next few months I received calls from numbers I did not recognize (Mason OH) but when I answered, there was a lot of static and then the call dropped. Eventually I connected with an agent for Macy's informing me I had missed payments on my Macy's credit card. I told her I didn't have a Macy's credit card because I had never received anything but eventually we figured out the error.

I have a Macy's credit card. It was brought to my attention a month ago that my account was seriously past due. I went online and saw $0 balances on my accounts. I called Macy's and they told me my account was 90 days past due. I told them what I saw online, they apologized, I immediately paid the full amount and was told they would take care of the past due. I ran a credit report yesterday to see why my credit score had dropped. The only derogatory note on my credit report was Macy's showing that my account was over 90 days past due. I have been on the phone with Macy's for three hours. They told me it's their fault and they will fix it. I am still waiting for confirmation. Yes, I am still on the line.

I ordered 4 blinds on May 7th. Three days later, I was informed that the order wouldn't be shipped until June 27th. I contacted Macy's and asked to cancel the order because I felt the shipping time was ridiculous. I was told that the order would be cancelled... Two days later, I was told that the order was not being cancelled. I contacted the BBB and received a response from Macy's Executive Office, that the order was cancelled.

I received a bill from Macy's and did not recognize the charge. I contacted Macy's and they stated that the charge was made to Amazon using my Macy's American Express card I t5old them that I had never used my Macy's card to purchase anything from Amazon and asked what the purchase was and where it was shipped to. They declined to answer and told me to submit a copy of my Amazon account purchases, which I did. However, as I do not have an Amazon account, I submitted my wife's which showed no purchases during the time period of the charge. They told me they would investigate and take care of it. Subsequently, I received a couple of calls regarding the outstanding balance and each time I gave the same information I gave the first person. I then received letters regarding my outstanding balance. To which I again called Macy's.

I ordered a pair of shoes on 06/09/2016. What felt like forever went by and I received them. They were the incorrect size. No big deal, mistakes happen. I contacted customer service and they promptly put through another order for the correct size and credited me the shipping. What felt like forever went by and I received them. They were the incorrect size again. Okay, getting annoyed, but I contact customer service and was told that they were going to put through an entire new order, as the SKU number could be the problem at the warehouse. What felt like forever went by and I received them. WRONG SIZE AGAIN! I now have received not one, not two, but three incorrect items. I am furious.

I visited the Macy's Women's store located in Pembroke Lakes Mall at 11605 Pines Blvd, Pembroke Pines, FL 33026 on Saturday 06/18/16. I asked for 2 pairs of shoes for size and waited for over an hour. I finally received one pair of shoes to try on. After I waited for another 20 mins I asked the attendant (his name was **) if they found my size (same attendant I asked initially) and he said: "I don't know." What kind of answer is that? There was a lot of people in the store that day but that answer or treatment was unacceptable. The Women's shoe section of this store is very unorganized. It was complete chaos and the Management of this store obviously doesn't care about people waiting, or Customer Service. Maybe you need more team support on Saturdays since you know the store will be more busy than usual? They definitely need a better system.

I have called customer service, tried to get help with an item and not being able to login to write a review. Most time they don't understand what you are saying they hang up on you. I have been hung up on several times and I called corporate they don't care. They don't say they are sorry. Can't believe the treatment. for them. To be a high end department store used to get better service. I have been a customer over 25 years and getting poor treatment like this; if it wasn't for customer purchasing they wouldn't have a job. They need to retrain all their customer service and corporate staff or clean house. Word of mouth can make or break a business. I expect better from them. Most people hate Hecht's sold to them. It was a BIG MISTAKE. Some people say they don't like Macy's. They don't shop there. Hecht's was a lot better and I agree.

I have bought a Calvin Klein shoe as a gift for my wife from Macy's Hillsdale Mall San Mateo CA on 05/27/2016. When I come back home to Turkey, Istanbul, my wife has discovered that the shoes inside the box are both right foot. I am really shocked coz sales representative told me that he controlled the shoes already so I did not double check it. However I wrote to Macy's 2 times. No one get in contact with me after 2 weeks.

I have ordered from them before and I guess I forgot how slow they are. I placed an order the early morning of 6/16/16, and I mean at 1 or 2 am. It won't ship until Monday the 20th, and they give it three weeks time before it's technically late (I spoke to a rep in CS). Wth. In this day and age there is no excuse for a company to ship that slow! None. Macy's is a billion dollar company and baby companies manage to ship in a day or two. Especially if their business days Mon-Fri.

I am renewing my vows next weekend and I bought my ring with plenty of room for it to come, just to find out it's totally out of stock and they won't just send another size so I can go and resize it. Instead they say I HAVE TO cancel the order *WAIT* till the money is back in my account and order the next size up. When I know they can just send the next size up but are refusing to and lying and saying they can't. I use to work for Macy's and I know the company's policy. I can't afford to just buy a second ring right now even though they said once I got the email saying "my order has shipped" they CAN change it. I got that email today, called and was told, the ring is still NOT available and the email was WRONG. I leave on the date it says the ring "will come" if it even can come.

Macy's got a "fraud procedure" going on where you purchase items and return them online and never receive the credit. I made a purchase of over $300.00 worth of clothing items with my Macy's credit card online in April, and returned within 2 weeks. I never received credit for these items as it's now June 7th 2016. I spent over 2 hours over the phone with Macy's. Macy's intent is to "not assist you intentionally" but to transfer customers to the wrong dept. Repeatedly. No one knows what to do and if you had all day they will refuse to assist you. This is a fraud thing they got going on to make extra money$$ off of their customers. WARNING... DO NOT make purchases online if you're not sure it will fit! They will never credit your credit card!

I was assured by a representative that my account would be credited for an online purchase that I returned. Instead I was sent a gift card for the returned items. I called twice to get this corrected and each time I was assured that my account was credited and was told that it would take 1 to 2 billing cycles before it would be posted. However, three months have passed and I'm still being billed for the amount plus now a late fee has been attached. Is there any other avenue that I can take to get this resolved?

I have had numerous problems receiving orders on time from Macy's. 2 years ago, Christmas items were not delivered, but showed up on my doorstep 3 months later. When contacting Customer Service, you are automatically connected to someone in the Philippines and had to ask several times to repeat what they were saying. Transferred 4 times around the Philippines and finally requested to speak to someone in the US. As I asked where the Filipino customer service agent was located she replied "The Philippines, why? Have you ever been here?" Smart A. They do not resolve issues at this company, they just apologize for their incompetence.

No longer receive any sales information, birthday (coupon) notification, special sales events. So, I called Macy's and a nice male told me he would have to check into this situation. About two weeks later I got a letter say that due to "low usage" on card, I didn't qualify anymore for mailings. I was told to go online, have tried to purchase and got a damaged sweater (already worn stained) that was near impossible to return the item and get shipping charges and cost of item credited. Try coming to the store and they will give me the most recent literature at the help desk. O.K., not for me. I have a drive to the closest store and would appreciate looking at a brochure instead. When online it takes longer, can see or feel texture and certainly fitting is impossible. Yes, I now am very close to shredding my card. Does it matter that I had just spent $80.00 the month before. Now, won't be shopping here.

I feel lied to by the company. Everyone I talk to has a difference response, and I can't get a clear response from anyone. Our couch is defective and no one will help.

I was told seven years ago if I purchased The Worrynomore plan for my sofa sectional and did not make a claim in 7 years I could get my money back. Last July I purchased a mattress with the intention of paying off the purchase this July with money from the plan. I was assured by employees in the mattress department at Macy's that this could be done. Now I'm being told the plan reimbursement only comes in the form of a voucher to be used for the purchase of new furniture or bedding. I would have held off on the purchase if I were told this a year ago. I believe I have been lied to by salespeople and I will not shop at Macy's ever again if I do not get the money I am owed.

We purchased a leather couch at Macy's in 2012. Unfortunately, the couch had continual problems with the electronics (recliners) and we had to have service on it numerous times. Each time it was not fixed but told someone else would need to come out. Because we overall liked the couch, we opted to keep it and continue to have service on it. Well, their "Worry no More" decided they were not going to continue to "fix" the existing couch and cancelled out service person, but did not inform us of the cancellation. When the person did not contact us or show up, we contacted them to be informed that Macy's "Worry no More" cancelled the service ticket. We then contacted Macy's to find out, indeed that was done. We were told a letter was sent, of which we never received. At that point they told us we had a specific amount of time to find a new couch at Macy's to receive the refund.

If I could rate -0- stars, I would certainly do so. After being a loyal Macy's customer spending thousands of dollars a year and being a preferred member reaching the highest level of customer ranking, I missed one payment because my father was dying and they reported me to the credit bureau for being 30 days overdue. I understood as they have no idea why my payment was due. However, what I didn't expect was when I called offering to provide proof of illness and explaining the situation they simply told me that the only time they reverse reporting to the credit agencies is when it is their fault and that they could not do anything.

I would like to gift a friend from Singapore who was assigned to work in Sunnyvale, CA for 2 months, however I live in Minnesota so I thought of ordering items from Macys.com for pick up at Macy's Valleyfair. Orders from .com are given 7 days to be picked up and then they promise to refund unpicked up items. My friend had to work overtime so she was not able to pick up the first one, I ordered again because the time is up for the first item. I bought the first gift for pick up on the day of her birthday. This one was marked picked up by the store but she never made it to the store at all. 4 days after it was marked as returned. Okay I got my credit back.

I paid 5,000.00 for a completely leather sectional and now the finish is coming off and the frame has been replaced twice. The furniture is only 2 years old and now they don't want to stand behind their furniture, said it wasn't reported during the first year. I had service on it twice during the first year. It is only 2 years old now, and it is completely falling apart. Please Macy's stand behind what you sell!!! I have bought several pieces of furniture from Macy's and will never buy any again, unless this is taken care of to my satisfaction.

Hello Everyone. 4 days, 10 orders, 10+ calls to Macy's Customer Care and all I got is grief, frustration and a worst customer service one can imagine. Macy's online system is broken and every time I place an order I get the 'cancellation' saying my information is incorrect. I call them back and every time customer service representative suggest to change my information as it does not match what they have. A mistake can happen one time or let say for a sake 2 times but a mistake cannot be repeated 10 times. They were unable to tell me what is wrong with my information. I called my credit cards (I used multiple card) and they said they have paid the total requested amount to Macy's but they refund to your account after a day. I can go on and on but all I can say, 'NO WONDER THEIR REVENUE/SALES ARE GOING DOWN, YOU ONLY GET WHAT YOU DESERVE.'

I am reading all of these reviews and feeling like a fool for shopping at Macy's online. I am having the same problem as many reviewers here - ordered online, paid by Paypal, returned merchandise to the store 2 weeks ago(!!!), have paper receipts in hand proving that I am due a refund - REFUND NOWHERE TO BE FOUND!!! Macy's says they've issued it. PayPal does not show it. Bank does not show it. After MANY-MANY calls to Macy's and pending investigation through my Bank, I am furious and STILL OUT OF $240.15.

I've been a loyal customer for 5 years, never missed a payment. I had automatic payments set up to pay my balance in full every month. I haven't used my Macy's credit card for a year, and now they changed something and I can't access my payment history, automatic payments are not set up anymore (but they still have my payment information, though!). I used my card a month ago. Now I have some late fee. I called customer support. I can barely make out what they're saying. They put me on forever hold, and in the end, they didn't help me at all. I'm extremely frustrated and DONE with Macy's!!!

I've been shopping at Macy's for many many years like everyone else does. And it can be hard to deal with their payment department if there is an error during their payment processing. All right, I set up Macy's credit card as a payee on my online banking system so I could pay the payment easily. You just need to input the amount then click send, the bank will issue the check and send it to Macy's. So the process WAS fine for a long time until April, 2016. My Feb payment went through by online banking with no issue. Macy's received and applied to my account. Then I processed the same thing for my April payment $99.55 through my online banking. In May I received a call and a statement saying I have to pay $99.55+$27 late fee. So I checked the online banking, checked the statement. I did pay $99.25 already. My bank did send out the payment to Macy's. But it has not been cleared.

We have been LOYAL customers of Macy's for many years and have made many purchases in store and on-line during this time. We are also cardholders. Two days ago I made a $250 on-line purchase using PAYPAL to checkout. I received a confirmation email immediately after placing my order. However, when arriving home from work yesterday afternoon I had an email stating that there was a problem placing my order and that it had been cancelled. I immediately contacted the number on the email.

I have had so many problems lately with Macy's when ordering online. I can't even begin to tell you about them. The latest was last night when I placed an order and was given the offer of a 20% off discount for opening a Macy's credit account, but the order had to be placed within 48 hours. I filled out the short app online and got instant approval. Problem is that they didn't give me my account #, nor did they link it to my Macy's account and I never even got a confirmation email even though I was required to sign a digital agreement to receive account approval info via email. So I finally track down the phone # for Macy's credit and called them this morning. She couldn't find my account by the ONLY phone # that I provided on my app., nor my social, nor my address, nor my email address: very unsettling.

In March someone fraudulently charged over $2000 on my Macy's account. Macy's allowed some random person without ID or a Macy's card, make purchases at 4 different Macy's locations in metro Atlanta. It has been a nightmare to say the least. I have been hung up on many times by customer service and the fraud department. I've had to submit a form of all the fraudulent charges and then get no response. I have been made to feel like the criminal when Macy's is the one that allowed this random thief steal from them. I am tired and I wish I could sue them for the aggravation it has caused me. To this day it is still not resolved. Of course the call was disconnected and no one called me back.

Called today to resolve an account issue and the representative hung up on me when I asked to speak to her supervisor. Called again and chanced upon the same person. As soon as I asked her if we have just spoken, she hung up on me the second time. Very unprofessional and plain rude. I do not think I will remain a Macy's credit card customer.

First, I am going to post and file this complaint anywhere possible in attempt to get someone to address the main issue, YOUR DEPARTMENT STORE BILLS ARE NOT BEING MAILED! A few months ago I called to get my balance because I hadn't received a bill and I knew I recently make a small purchase. When I spoke with a customer service rep I was advised my payment was late. I advise I had not received a bill and actually couldn't remember the last time I received a bill because I usually don't carry a balance. I was receiving bills thru my bank and paying bills electronically, but since my payment was late I was advised my bills would be sent via mail. I was given the balance I needed to pay to bring things current, and was advised the late fee would be waived since I didn't get a bill; I paid my balance in full. On a side note, I also have a Macy's AMEX and I get those bills via my bank and on time.

I haven't shopped at Macy's in 7-10 years, yet somehow, I'm receiving harassing phone calls from Macy's asking me to verify a fraudulent order. Customer service is difficult to understand, rude, and would not assist me in canceling this fraudulent charge. I was treated as a criminal. It took 10 different tries to get to a manager, after being hung up on twice, where I had to threaten hiring a lawyer before the manager would cancel this order. My credit card company was swift in submitting this as fraud. Macy's is terrible! Thieves!

I don't know if someone have the same experience with me. I am telling my story to those who have or wanna open a Macy's credit card account. So I opened my credit card account on a Macy's store in order to get discount in my first purchase. I was told the card will mailed out to my address. But I did not received my card, so I called them to send a new card with NEW ACCOUNT NUMBER. I finally got my card on May, but I haven't used it yet. Today I received a call said I owe $500+ on my account with a purchase on April.

I checked my account bill and noticed a $37 late fee. My bill was due 4/26/16. I paid in store at 4pm in the afternoon on 4/25/16. One full day early. My bill clearly shows that I paid on 4/25/16. I immediately called the customer service dept and went through the crazy phone tree for 20 minutes and FINALLY got a live person. I pointed out that I paid one day early, and my bill shows that. He had to "investigate" why I was billed the fee. After "investigation" he said he removed the fee. I asked why that even happened and he said they are on eastern time. I told him I paid a day EARLY!!! He had nothing to say but to ask if I needed anything else.

On August 14th, 2015, I went to the Macy's located at Manhasset, N.Y. and purchased clothes. The cashier encouraged me to apply for a Macy's credit card because of a promised additional 20% discount if I did. This is where the nightmare began. On September 23rd, I realized I never received a Macy's bill or the credit card ever since I made that purchase and applied for the Macy’s credit card. I called Macy’s right away to find out what was going on. I found out, through the operator, that the cashier did not put in the correct home address that was indicated on my driver's license. Thus, I made a full payment over the phone on the same day and asked this operator to close this account due to the wrong address that was used. The operator promised to reverse the late payment penalty on that day and close the account. I thought everything was settled.

I have been a Macy's customer for 28 years in the Atlanta area. I love their merchandise and for the most part I have no complaint about the stores. I have paid my bills on time 99.9% of the time. All of a sudden this year I try to make a purchase & discover that I am overdue. I had not received a statement in the mail so I did not know. This just happened again. I got calls from Macy's saying I was overdue. No statement in the mail. I called and asked where are my statements and they said that the statement had been returned as not delivered.

Macy's Customer Service via phone is horrible. They are very rude and hung on me twice where I refused to share my SSC # with them.

Macy's opened a fraudulent account under my name. I had identity theft. I filed a claim, and sent the form for investigation with a policy report and copy of my ID "TWICE" because they lost the first; also, Macy's SENT me to COLLECTIONS when the account was already reported as fraudulent account. I lost count of the number of times and hours I spent calling Macy's fraud department. One time I was on hold for 4 HOURS, believe it or not. I still keep receiving calls from collections and I don't know what else to do because it seems to be worthless calling Macy's fraud department.

I am so mad that I will not go into detail. I have spent 10 hours on the phone with Macy's because they said they did not receive my credit card payment. They had me email information and had my bank fax proof. Then I get notice that it wasn't proof enough - they want me and my bank to both fax the information again. If you are having difficulty, the first thing to do when calling customer service is to ask to speak to someone in the United States - that way you will at least have a clear line that doesn't drop calls and the agent can speak English. As soon as I get this resolved, I will cancel my card and never darken the doors of a Macy's store again. It's really sad too because Macy's used to be my go-to store.

Was alerted that my order was being shipped. I knew that I had not in deed purchased anything to be shipped. Went on to my account logged in and found some wonderful items being shipped to someone in another state, that I never ordered. I tried to call customer service and waited on hold for almost an hour and 10 minutes. As I waited I also email customer service about this problem. Since my lunch hour was over I had to wait until I came home from work. Called again and waited again before I was able to speak with a women whom was not so nice. I asked to speak to a manager and she stated that they were in Belize. I asked to speak to someone in the states and they stated that they were unable to do that, with the time change.

My husband ordered me 3 Michael Kors bags for Mother's Day. I was in heaven but he ordered them all in the same color and design so I wanted to exchange them for a different color. I went to the store at The Orchard Town Center in Westminster, CO. It took forever to find someone to help me and when I did the lady Magda was super rude and unprofessional. One of the purses was from the floor and I had black sticky stuff all over it. I had already pulled the tag off just this one item and showed her the spots and said I wanted to replace. She said I can't. I said "I just got this yesterday and all I want to do is replace these items for something else."

No matter how many times I have paid my balance in full by the due dates, Macy's keep applying fee charges to zero balances and billing my Macy's store account. On April 8, 2016, I paid via phone the $4.00 incorrectly applied fee charge against account balances previously paid in full, asked for a CF# as proof of payment and requested that the customer service representative close my Macy' s account due to the following: February statement, balance of $26.49 was paid in full by 2/26/2016 due date. March statement, showed a $2.00 fee charged against a February balance that was already paid in full by 2/26/16 and I did not pay that $2.00 "fee charged." April statement showed a balance of $4.00, fee charged against February and March billing cycle for the February balance that was previously paid in full 2/26/16.

I'm completely appalled with Macy's. I sent in a payment of $800 to pay off my account in full and they cashed it on 4/11 and put it into SOMEONE ELSE'S account. I've now spoken to 13 reps, been "disconnected" on five times, sent in multiple faxes, all to be told they don't have enough information. Macy's has offered NOTHING for the interest-free loan I've been providing them and tells me I will have to wait 1-2 more business cycles once it's figured out to even show up on my account. That will be FOUR months of Macy's having my hard earned money free of charge, all while my account is still showing an $800 balance.

I went to purchase a gift for Mother's Day and also something else on the Macy's App. I used my Plenti number to get an additional discount. It was a great deal until it wouldn't accept my Plenti number after showing it would deduce $$ from my Plenti points to pay for part of my purchase. I was frustrated because several items I tried to add to the cart kept saying "sold out" when I tried to check out so I finally had my cart in order and all information ready to continue. I went to try to place my order but I said Plenti would not work. I just stopped trying as I wasted a good hour or so and went to bed.

I just ordered a handbag to be sent to my mom for Mother's Day. After the order I decided to play it safe and upgrade to premium shipping, so I called customer service. After being on hold for a while I was transferred to someone who barely spoke English, and the connection was muffled. He said "No problem", and wanted to make sure the additional $10 was okay and the additional tax. Yes. So all good, finished. No email confirmation was sent, so I double checked my bank account to see if they had charged me the additional amount. They did - the ENTIRE amount. So now I'm out nearly $350 for a $160 handbag. Call back and the girl says well it should be put back in your account in a few business days. WHAT? You are kidding me. So then I get a call while already on the phone for the second time with customer service, and the voicemail is from Macy's saying I have to call them to confirm my order. An additional verification step. Sigh.

I purchased some items from Macy's online and they were shipped internationally via Borderfree. Some of the items were not suitable and I wanted to return them. After contacting Borderfree I was emailed a return authorization form and noticed the return charge would be equal to one quarter of the refund amount, I would also be paying the shipping cost which now makes it impractical for me to return these items. I have since search the website for any mention of this return goods fee, if it's there I couldn't find it. I'm now stuck with tops I can't wear. I will never use Borderfree or Macy's again. International Shoppers BEWARE.

I had 2 accounts: Macy's American Express and Macy's Rewards credit card. I have cancelled both accounts due to the multiple errors on both accounts. I have spent hours over the last few months talking with anyone who could actually help. Prior balance due: $200.00. Payment received on prior balance: $200.00. Purchases: 0. Misc. charge: $4.00. Interest Charge: $27.00. New Balance DUE: $231.00 (huh???).

Recently we bought an expensive sofa and two love seats from North Point Pkwy, Alpharetta, Georgia store. The product was delivered on time and the delivery people were very professional. During the delivery we found that the love seats have few scratches, dirt, etc. Then we found coins, rubber band, food dirt, used comb hidden between the seats. It was disgusting. Once saw the delivery truck and questioned to the delivery people, it was apparent that both love seats came used or floor model instead of packed in new boxes. I did not expect from a company like Macy to be this dishonest.

3 months ago, I received a bill for $106.48. It was for a purchase at a mall that I had never been to. They placed the amount in dispute, and said it would be resolved within 2 billing cycles. I just received my 3rd statement, and not only have they NOT removed the amount in dispute, they have now assessed it a $27.00 late fee! I have been on the phone for 1 hour and 37 minutes. I have the phone records and recordings to prove it. I am going to cut up my Macy's card, and would love it if someone out there knew how to organize a protest against Macy's. I would love to help...just don't know how to get it started. No wonder they are so big, their credit card charges are made up!

I went into Macy's this weekend. I signed up for a Macy card and was told about a Plenti Points card. I was told to go online & register my Plenti card. Mind you, Macy's is about an hour drive round trip for me. I got home and tried to register my card. It kept saying it was not working and I would have to call. So I got on the phone to call. They are foreign people on the line and even though I think they are speaking English, I cannot understand them. After talking to 3 different people and 2 hours later I was told I would need to go back to the store to get a new card. Are you kidding me? The next day I went to Macy's and ended up spending 2 hours in store trying to get all this straightened out. I also have the similar problem when I call the Macy's customer service number. I can't believe a large company like this has such poor customer service. If your time is worth anything, skip shopping with Macy's. Horrible, horrible, horrible.

I been trying to pay my credit card for exactly one week now. I have been on hold without talking to anyone at all every time I call and for a minimum of 30 minutes each time. I'm currently on hold while writing this post for over 45 minutes now with still no answer. They're costing me too much of my time.

I received a pair of shoes as a gift last fall. I went to put them on and noticed they were different sizes. I tried to take them back in the original box for an even exchange and they said they don't have that model in inventory but would give me credit towards a new pair. They looked up the info in their system and it said the shoes were purchased for $19. These are $200 ECCO shoes. After talking to 2 managers, they offered me a $25 credit towards a new pair of shoes (THE SAME SIZE). So for another $156 in addition to the original $200 I paid, "I can get a pair of shoes that are the same size." Their final comment was "sorry for the inconvenience but we are trying to work with you." Now I understand why consumers shop at Nordstrom and not Macy's.

I have had an account with Macy's for many years. Last year they changed my account number, and stopped the billing statements without notice. After trying to resolve this over the phone, and having a very difficult time understanding the Customer Service Representatives; I decided to go to the stores to fix things. I ended up paying all the charges in the account in order to have closure to the account. I am still trying to close the account and stop the new interest charges from coming in. They never closed the account. I cannot get someone to do it, no letter of confirmation. I am so frustrated and upset with this. They reported me to the credit bureau department. My husband is having the same issue.

On February 23, 2015, I became the victim of identity theft. This person (thanks to the Anthem/Blue Cross Blue Shield security breach) had my social security number, driver's license number and all of my personal information. They had my mail put on hold to hide my discovery of this (a federal crime). Fake credit cards were opened up or attempted in my name all over town. I filed a police report. I had my credit frozen with all 3 credit reporting agencies. The police department has video surveillance of this thief at a Game Stop walking out with $1,400 worth of merchandise in my name. This person looks nothing at all like me. She's not even the same race as me.

I purchased a Coach purse in December using my Macy's credit card, which I returned to the store directly. Instead of receiving credit for the full amount of the purse, I received a gift card. I contacted customer service, I gave the gift card account number which was to be applied to my credit card and therefore the gift card was now inactive. I therefore cut up the gift card. After one month, the amount was not returned to my card. I made a second call to customer service and asked to speak with a manager. Upon speaking with a manager I was again promised the amount would be credited to my credit card and I would be given a $30.00 credit. I was informed it would take about a week, "the credit is processing", I therefore went ahead and made a payment to my credit card on an incorrect balance to ensure no late fees.

I am very UPSET. I ordered online today. Paid $50 with a gift card and the remaining balance of $11.10 with my bank card. My bank card was charged $298.41 with 8 transactions!!! That put my bank account in negative. This happened on Friday 4/15/16 and it will not be resolved until Wednesday 4/20/16. This is very unacceptable. So inconveniencing to my personal life. Macy's support team and manager said there was nothing they can do for inconveniencing my life without my $298.41. I would just have to wait it out! No compensation, nothing? Is this how Macy's operate? This was Macy's fault not mine. I will never shop at Macy's again. I WILL TELL ALL MY FAMILY & FRIENDS ABOUT THIS SITUATION AND TO NOT SHOP THERE AS WELL!

Since August I have been attempting to resolve an overpayment dispute with Macy's for $4873.22. Summary of event in broad strokes: I was in the process of buying a second home. I thought it would be a good idea to settle any current credit card balances to not complicate things with a pending loan credit check. I went to Macy's website to find my current balance, went to their online payment site and made the payment. Initially it didn't strike me as high because I had ordered furniture but then I realized it was wrong as the furniture was a charge to my VISA at JCP. I opened up the page that lists recent activity to see that purchases had been made in Las Vegas, not by me. I called Macy's, reported it. They assigned me a Fraud case # and canceled my card and ordered a new card.

I waited 15 minutes in one of your departments and nobody covered for whatever the absent clerk was doing. Then on my way out, I tried to explain this to a poor man who couldn't have had more than a 70 IQ and I'm being generous. You people in the front office pocket all the money...but according to the stock market, your stupid MBA mentality has ruined one of the great retail establishments of all time. Wake up!

It appears that Macy's customer service is based near Manila and their service is awful. I have been trying to talk to a Macy's manager for almost 3 hours and still unsuccessful. I could employ sixth graders and they would excel compared the Macy experience of customer no service. Macy was a great company but the Manila customer service is a good reason to spend my money elsewhere.

On November 7, 2015, I made a purchase, with my Macy's card in the amount of $16.22. I went home and didn't think about it. The holidays came and went and, on April 7, 2016, I received a letter from Macy's (no date) saying that they had been unable to reach me for some time and alluding to me experiencing financial difficulties. I contacted the number on the letter. However, the representative couldn't access my account using my telephone number (home or cell). It was then I found out that Macy's had incorrect telephone numbers for my account. The representative couldn't divulge the numbers on file, but did tell me that they were not even in the same area code.

My order placed yesterday was unilaterally cancelled by Macy's Customer Protection department. When I wrote in for an answer, I was referred to generic frequently asked question. This does not address my concern as to why my order was unilaterally cancelled and was using the gift card my husband bought from Los Angeles Downtown store. This so-called consumer protection is being carried to ridiculous levels because my previous orders on my credit card were also cancelled despite having obtained approval from the card company.

I placed an order for a handbag on 2/04/2016. On the 03/04/2016, I received an email from Macy's stating that the order could not be processed and that there were no charges placed to the account. However, Macy's did charge my account, as the total amount for my order was removed from my credit card and my bank shows that the money that was removed has gone to Macy's. I am very disappointed. This was my first online shopping experience with Macy's. I will not do any purchases with Macy's again.

A fraudulent account (acct) was 'opened' in my name & parked on my CR for years before I found out. Macy's responded to my request for documentation of this "account" in a spiteful letter retorting only that the acct is mine and "will remain on your credit report for 7 years" - an odd thing to add to a validation request, but no evidence whatsoever. And of course, in characteristic contempt of the FCRA the CRAs refused to delete it. Macy's continues to furnish similar but different info to each of the CRAs. They allege the acct had a $100 credit limit that was 'maxed out', defaulted on, then "charged off." My CR shows that I have nearly $30,000.00 in credit available with all accounts combined showing they're "never late" and paid off every month. Macy's tagline looks very improbable next to that.

In Sept 2015 a criminal tried to open up 5 different credit cards in my name including Macy's. One company would not give them a card because they knew it was fraud. 2 companies contacted me because they knew it was a fraud. I had to call Macy's and another company to cancel the credit cards and report the fraud. I immediately contacted the Federal Trade Commission and all 3 credit bureaus to report the fraud. I filed a police incident/investigation report with the sheriff's office and got a case #. I received letters from all of the companies except Macy's that they had advised the 3 major credit reporting agencies to remove the fraudulent accounts from my records and all charges were removed. I have talked to numerous people at Macy's customer service and the Macy's fraud dept. On 11/30/15 Jackie verified that they had received my Macy's statement of fraud form on 10/20/2015.

Email was sent in January of 2016 from Macy's stating that I earned 84 dollars in their Thanks For Sharing promotion from 2015 and a Macy's gift card with that amount was going to be mailed out in February of 2016. I never received it and I call every 2 weeks to complain and update them and they keep say it's being mailed by Macy's representative but it never comes! Fed up! False advertising.

If I can give them - stars I would. There was a fraud on my acc and Macy's took 5 months to resolve the issue after sending me to collection and ruined my credit for something I did not do, unreal. I have never seen a credit card dispute charges that was sending you to collection after they told me - "Do not pay ANYTHING. WE WILL TAKE CARE OF IT." I had to call almost every day and a got a different answer every time. WORST CREDIT CARD ON THE PLANET.

I have never received the credit card I have foolishly decided to have. As for now I have closed it. When I call the credit card line to inquire about the bill I have received (I have never received the credit card yet the bill came). When I told him about that, he basically accused me of lying. I have never had these issues with Victoria Secrets. Needless to say I have closed the account since I have never gotten to use the card I am getting billed for. I would just like to say that I will never shop at Macy's again. I will just get my perfumes from Sephora from now on.

Last year I was in Macy's and a few other stores looking for living room furniture. At a shock to me I liked the price and look of their set better than the main furniture stores and they gave me a great deal and approved the increase in my credit line for the $2400 purchase. I paid off the card this month with 3 payments totaling $1750 so it would decrease my credit to debt ratio so I could purchase a new home and I was thinking that the report to the credit bureau would reflect accordingly. Macy's reduced my credit line without warning to $1500 and reported that I had only $24 open on my account as I still had a balance of $1476.

Fraudulent charges were made to my Macy's account via online on Xmas. A gift card was purchased and a single item delivered to an old address. This address is not even listed on my Macy's account, so the system should have flagged it right away, especially since a gift card was being purchased online. I submitted all the fraud investigation paperwork. They told me it would take 90 days to complete the investigation. 90 days!!! Meanwhile, the fraudulent charges were never removed, so the Macy's collections department continues to call me every day. You would think that Macy's would inform their own collections department that a fraud investigation is underway for a specific account! I've called numerous times and have been assured this would be corrected, but I still continue to receive collection calls from them.

Macy's time to time run a promotion called "MACY'S MONEY" i.e. if you shop worth 200$ they give you 40$ to spend in the form of Macy's Money. I fulfilled all conditions and Macy's did not add Macy's to my account. Then 24 hours before the promotion period to use Macy's is about to end, I get an apology email from MACY's email saying, due to a problem it could not be added earlier and it should be available now. However, it wasn't the case. The Macy's money just wasn't there.

Extremely disappointed with the billing department. Every time I charged on my Macy's account and pay in full they always send me a bill for finance charges. Also, my daughter recently charged a small amount of $21.78 to my card and never once received statement, and had the wrong email on file. I received a letter 5 MONTHS telling me I was late and is now charging me close to $300 in fees. Spoke to 2 managers and they would not remove any fees. Needless to say I have had a zero balance at all times. I would consider myself an outstanding customer. POOR, POOR SERVICE. I would never step foot in that department store again. Corporate really needs to take a closer look at all the negative feedback that they are getting. Pay Attention to your customers!!!

Macy's has long been the store-of-choice for my family for "special" presents... something for a special occasion. Macy's is not an online-order type of place, in my view. Our wedding registry was at Macy's. "Special" wedding gifts I've purchased from Macy's. It is disappointing to have to report that their online ordering system and fulfillment is as unsophisticated as their merchandise is sophisticated. An order that I had purchased for a special birthday- a lovely birthstone necklace- I had upgraded to express shipping to allow for holiday weekend travel plans. Given that I am a working mom with two young children and a busy schedule, convenience of online ordering is #1 in my book. Unfortunately, the special part of my order was not fulfilled- and the notification came a full 24 hours, by e-mail (not by phone), with the ineloquence of a notification that "your shipment of paper towels is out of stock".

Following is a history of my attempts at correcting the fraudulent activity allowed on my account by Macy's, including the four very confusing and unhelpful phone calls that nice as people were trying to be didn't resolve the matter. A Macy's credit card statement on 11/14/2015 indicated a past due balance. I checked the previous activity and found a macys.com purchase of a very expensive handbag and a balance of roughly $400. I buy my work suits and men's clothing in Macys stores, but I have never purchased anything from macy.com and certainly not a leather bag. I sent a message to the Message Center. The reply message on 11/30 indicated I needed to call a toll free number.

One of the worst Macy's I been ever went. So family member of mine was planning to visit overseas and we plan to buy perfumes and other gifts from this Macy's. Me and my brother went to this store and customer service associate at the perfume counter name "HEATHER" and according to her she called herself department manager. Gave us really hard time buying perfume with her homemade policy like she is the family member of RH Macy's, so according to her one customer cannot buy more than 2 perfumes? ARE YOU FOR REAL? Like it's not even in deal. I am the customer and I am paying regular price. Who is she can stop me items were in display?

Beware of using Macy's credit card. I have been a loyal Macy's customer for 7 years with a perfect credit score. In 2015 I lost my job and house. With 3 part time jobs I kept paying my card until December that I became unemployed and thought I had liquidated my balance. I didn't receive a Macy's statement for 3 months. In March 2016 I got a statement with late fees for a $161.92 purchase: the total now is $277.50.

I had recently cancelled my Macy's credit card because of security breach. I wanted to find out returning a blouse but could not find any department to answer my question. I even called customer service at the store but the customer message service said that they are only there from 9am and were closed. How can that be?

I was talked into opening a Macy's charge when shopping to save 15% on my purchase. Foolishly, I agreed. I had forgotten about the $30 charge. I never received a bill. I received a call one day at my job stating that I had an outstanding balance for 4 months and bills were being returned to them. I confirmed my address. They had the wrong state but wanted me to pay 150 to "clear it up". I refused and said send me a bill. I only charged $30.00. Still didn't receive a bill for 4 months. Called to confirm my address. They had wrong one again.

Some criminal took over both my Macy's account (American Express and Star Rewards) in December 2015. The fraud was reported and paperwork was completed in January 2016. After 30+ phone calls to Macy's Consumer Protection, Macy's Fraud Claims, etc. the investigation is still not completed. Now Macy's has put me in collections, after telling me NOT to pay the fraudulent charge, or I will be responsible for the charge. Collections calls me at work every few days and each time apologizes and says they will remove me from the call list. I have spoken to over 6 managers, and 25+ agents. Macy's has reported me to the credit bureaus. If you have a Macy's credit card, please get rid of it immediately. This company is poorly run, disorganized, inefficient and in my opinion, worse than the original thief that took over my account. Needless to say, Macy's has lost all of my business and that of my family and friends!

This evening I placed an order for 3 pairs of shoes. Unfortunately I typed the wrong gift card number and was told to call a customer service number. The Customer Service Rep was hard to understand but I was able to give him the information he needed to complete my order. However, several times he had put me on hold because "the system is slow". After 20 mins, I was told that one pair of shoes was discontinued but I would be given a 25% discount. He then had to take my information again including the gift card numbers. I was then told another pair of shoes was out of stock. At this point I was totally frustrated and canceled the order. I wanted confirmation that my balances would be returned to my gift cards and wanted to talk to a supervisor because I had been on the phone for over an hour. The rep did not respond to my request and hung up. I will NEVER order anything online with Macy's again.

I don't live by a Macy's, but when I visit my parents I sometimes shop there. I set up an autopay so that my balance would be paid in full every month. I purchased some items in late November. My bill was due Jan 9. My autopay was in place, so I wasn't concerned. I noticed that the amount was removed from my checking account that month, so I thought things were fine.

I returned 2 items and they won't refund my money. I purchased a pair of boots that needed to be replaced, not once, but twice. I sent back the defective pairs, but Macy's is insisting I didn't, so they won't return my money. I checked my account online and it shows the warehouse accepted the 2 defective pairs of boots on Jan 19, 2016. Even after this proof, several phone calls, and emails, Macy's will not correct their error. They state I need to prove the boots were returned by providing the tracking number which I didn't keep since they had the return.

We bought sunglasses from SUNGLASSES HUT in Macy's at Manhattan. Then we bought two more sunglasses from Sunglasses Hut in next block in Manhattan. Because we open an account and the store gave us 40% discount. So we want to return the item which we bought from the Macy's Sunglasses Hut store. We came to Huntington Sunglasses Hut (which in the Macy's Long Island/Huntington) they did not take it. We have receipts. We have item but they did not take it back. They didn't return our money which we purchased with Macy's card. Store manager Chris didn't do anything. He was not kind. He said that we have to go back Manhattan store. He didn't explain anything, just said "NO!"

Beware of using Macy's credit cards. I've spent six months working on resolving a dispute with them. Call centers in the Philippines, Florida, Mason, OH, St. Louis were as confused as I about my account, passing me along to another department, all over a refund that was posted incorrectly. Robot calls three times a day, late fees. They have lovely voices and are helpless to analyze a problem and make a decision to resolve it. You will lose money in the process.

Macy's purchased Meier & Frank that I had been with for over 30 years. I loved the store. I liked Macy's too until they turned the credit card business over to Citibank or Citicorp. There is no longer any customer service. When you have a problem, there is no representative to talk to you. The phone system makes sure there is no way to talk to a person. I have had many problems with them. First I did not get my email changed even though I was assured at the Macy's store that they had the new one. I didn't know I had to also change it with Citibank.

I signed up for a Macy's credit card approximately four months ago. Because we have excellent credit scores, my husband and I were approved quickly. We pay our bills in full each month. On the last two statements, I noticed we had minimal interest/fee charges that should not have been there, as our bills are paid before the deadline. I paid my last bill ($7.57) in full on February 8, 2016 and received an email confirmation that the bill was paid in full. Today (3/7/16), I received a bill for a $2.00 interest fee. Ridiculous! Their fee was an "automatic charge" that was removed per the customer service agent today. Card was cancelled. WILL NEVER RECOMMEND CHARGING ON THEIR CARD ANYMORE!!!

January 26th I sent a payment on a charge of account via FedEx to clear the debt. I put the last four digits on the check like the rep advised. I tracked the package to find it was delivered on Jan 27th. I called on the 28th to see if the payment had posted to be told that it hadn't and to call back in a couple days. I called almost every day to see if they had the payment. February 5th I was told since the payment hadn't posted to my account within 3 business days of receipt that it was sent back with a letter explaining why it couldn't be posted. On February 9th the check cleared my bank.

My Macy's and Bloomingdale's American Express credit card information was stolen and used on two different days at four different Costco locations in Pennsylvania. I was completely unaware of it until Macy's and Bloomingdale's fraud department finally blocked the card and called me. At this point I did everything I was told to do like filing police report, filling fraud claim form and mailing it. After 3 months of bogus investigation I receive a letter from claim investigation department stating "We regret to inform you that your claim can not be accepted as a fraud and your account is turned to a collection department".

I have to say there's a snobby employee in the Flushing Macy's store (136-50 Roosevelt Ave, Flushing NY). I have walked in the Flushing Store around 6:45 pm, Thursday, 03/03/2016, looking for a Ruby ring. There's only one Chinese woman worked at the jewelry counter. I have asked her politely to show me one of the Ruby ring. However, she asked me if I'm gonna buy it now. I was surprised about the question because it looks like she wanted me to buy a $8500 ring before I can even try it. So I asked the employee that "May I see it first?". She told me that they didn't have any discount today so I have to tell her if I'm gonna buy it, otherwise it looks like a waste to show me the ring. I was shocked by the answer, and she didn't show me the ring eventually. Obviously she didn't think I can afford a Ruby ring so she'd rather not wasting her time. I was shocked by her attitude to screen the customer and treat them differently.

My Amex Macy's is setup on auto pay for the past few years, I noticed today I have a late fee on my acct and so when I called the rep explained that it's because of recent conversion, my due date changed from the 27th to the 26th of each month, and so they have been charging me late fees and interest charges since October 2015! They have never informed me of this change, their website is down all the time and so I couldn't view past statements, the rep promised to issue a refund and mail me a copy of past 6 months statements. I asked to speak with a supervisor, she was extremely rude. She gave no apology to all this inconvenience and basically said "We took care of your problem, what else do you want?"

I have many credit cards but never had hassle with any of them. But this one is an exception and is by far the worst credit card. When tried to cancel, had to face the wrath of highly unprofessional agents on phone. Even after getting mail confirmation that account got closed, after couple of months started getting charges on my account saying some of my previous amount was not processed. When checked with bank, they said payment was already made to Macy's. Such fraud! :@

Macy's shipped my items to an address that doesn't even belong to me. I have contacted Macy's numerous times and have had no luck. I canceled my Wedding Registry and they don't even care about losing that business either. After reading the numerous complaints, I can see that they do not care about their customers. I have spent countless hours on the phone and via email regarding this matter that could have been addressed easily.

I got a call from Macy's saying I have $14 unpaid in my account since Dec. 2015. When I inquired about the details the lady on the call couldn't give the details of the transaction, whereabouts of the store where the supposed purchase happened. I called my wife to verify that we closed the account after paying the entire balance amount. Then I called them back and this time the call quality was really bad and the guy on the other side says the total is now $49 with two months of late fee. I explain the situation and he puts me on hold couple of times and finally says everything is taken care of and all I need to pay is $14. Today I get a credit alert that Macy's reported fraudulent behavior for an amount of $31. I am looking for ways to sue these guys. Can you please help me find a way?

After several months of disputes, Macy's has finally reached out and has worked out the issue with me.

There were some unauthorized charges in my account on August 2015 (I live in MA, charges were made in CA). I notified Macy's on September 2015 after receiving the account balance. I received the fraud investigation statement and mailed it. Today, February 23rd 2016, I haven't received any solution. I was first assured and told that I didn't need to pay that fraudulent balance. Since different departments seems not to communicate with each other, I have been getting calls and mails from Macy's asking me for money. Macy's has reported to the credit bureau and saying that I am late for payments. I have spent literally hours explaining my problem to different associates without any success. I found at least one exact review here, with same dates and same problem than mine in this website.

In the first week or two of June, my husband and his mother took me out to purchase some dresses for my birthday. His mother paid for the dress that she was purchasing for me and I was to charge the remainder of the purchase on my Macy's account that I have had for several years. The sales associate that was ringing up the order for us said that she could not find my account and said that since I had not made a purchase in over a year that the account was probably closed because of inactivity.

I purchased luggage in early December. I received it damaged and promptly returned the package to Macy's. They received it December 14. It is February 23 and I am still waiting for my full refund. They credited my credit card $25.80. The full amount was $96.29. The balance of $70.49 has still not been refunded. I have called over the last 2 and 1/2 months 10 different times. The amount of time spent was probably close to 15 hours. Every time I am promised that it would be taken care of. It never ends. They have made a simple transaction as complicated as they could. I will never shop at Macy's again and I was a loyal customer. I have let all my coworkers know of my experience as well as friends. With companies like Amazon nipping at everyone's heels Macy's would be well serve to revamp their customer service department.

I am a victim of identity theft and Macy’s has BY FAR been the hardest company to deal with in this regard. My Macy’s AMEX account had been in great standing for 10+ years with a credit line of $7K. I had an open account until Macy’s decided to close it with no explanation or record of why that was done. I was first hit with unauthorized purchases in March 2015 and dealing with that round was very smooth. I had a $280 balance but was advised to not make any payments until the Fraud Claim was processed and cleared. I did as I was told and everything was taken care of. Once the claim was cleared in June/July, I started making payments on my balance again.

First Macy's phone system is the worst I have experienced. It is not user friendly at all. They make it difficult to reach a representative. I placed an order to be shipped to my daughter's dorm. When I checked tracking it showed they turned her dorm # into a PO box. I called their customer service, was told not to worry it would be taken care of and I would receive email confirmation of the correction. After 9 hours and no email I call back and get Sam, who doesn't look up my order, but instead transfers me to home and bedding support - I purchased a dress. I am so disappointed by the quality of service Macy's is providing. After having to sit on hold for over 2 hours is making me reconsider shopping at Macy's again. I understand mistakes happen, instead of ignoring them.

Macy's furniture has a policy to commit fraud. They deliver damaged furniture then force you to purchase a new set if you want and use damaged set. They then stated it was company policy and If I wanted any type of refund, they would have to schedule a pickup and after it return and records received in their warehouse it would take an additional 21 days or more before a refund is processed. I spoke with store management, Macy's customer service management and they said no one could do anything about it as it is their store policy. Even their white glove delivery service apologized and said there was nothing they could do. Please bring justice to so many others who have been defrauded.

My husband and I have had a credit card account with Macy's for many years. As with all of our accounts, we have NEVER kept a balance with Macy's and our credit scores are in the exceptional range. I received notice from my credit monitoring company that they found a negative report on our credit from Macy's. We had made a purchase three months prior that we were never billed for, and were unaware we had a balance. Upon discovering this we paid it immediately and requested that the negative report be removed because we had never been billed.

There are no reminders or follow up on phone about pending payments. They just directly report to credit bureau after 30 days and credit history goes down because of them. No consideration for customers. No notification before closing the account. Closed the account for just $2. The credit card payment website sucks, it takes forever to login and pay. No reminders set up on phone in the website for having possibility to have yourself a reminder about pending payment in your busy life. Customer service sucks, holding on the line forever. If I had an option of rating zero stars, I would.

I returned item same week I received it (online purchase). Several MONTHS later I had to call Them to find out why my account wasn't credited. Rep. reviewed the account and submitted the credit and apologized for the length of time. So at that point everything was fine. No big deal. Now a month later they're sending out an email saying that I need to send in the item or they'll charge the account. IT WAS RETURNED IN OCTOBER!!! Trying to contact them on the phone is a joke. You just go in a recording loop and cannot get anyone on the phone. Getting errors when trying to contact them via email from their website. Will NEVER bother to buy anything from Macy's again.

Macy's customer service has been declining for some time now. During the Christmas season I needed to find a new Holiday shirt and the associate was using the item I had just brought up to purchase a dust rag, rubbing it across the counter like she was wiping up a spill. I was so disgusted that I walked out. Recently I bought some clothing and shoe items which was somewhat weird because the shoe department was overly protective of their merchandise and would not let me purchase them outside of the department but refused to give me a discount on any that had some slight damage.

Last night I placed an online order and later received confirmation of that order. I realized the shipping address they had was almost 4 years old and no longer correct. I immediately tried to change the address but got a message that I could only make changes within 30 min of placing the order. Of course by the time I got the confirmation it was too late. I called Macy's and was told that I could make the change as soon as I received an email saying the order had been shipped (sent to carrier) - that it would probably be today. Well, today no email. I called Macy's and was connected to someone overseas.

I ordered a pair of jeans. They were on sale so I decided to accept the shipping cost and I placed the order. Four days later, my order was still "processing" when I looked it up online, and so I called to find out why it hadn't shipped yet. The Macys.com rep apologized for no shipping information after 4 days, offered to refund my shipping charge ($9.95) to my CC and also offered to expedite my shipping to overnight, no charge. I was satisfied with this solution.

Hi. I just tried to buy 7 jresses (jean dresses) from Macy's. I was met with a very less than satisfactory shipping and handling experience. Also why are they so expensive??? I'm not looking to be broke, I want to be cute. Make your jean dresses cheaper and fix your shipping screen. Thanks flops. xoxox.

I had a credit on my account for months. Suddenly it's gone. When I called to find out why I was told it was refunded by check. I said I didn't recall receiving any check and to please send me a copy of the front and back of the cancelled check. I have called 10 times now asking for that copy and this is what I'm told each and every time. "We sent you a copy. We'll send you another one." One of the reps even gave me a case number, then the next time I called that rep said they don't give case numbers. It's been established over and over again that they have my correct address but I have still not gotten copy. I'm beginning to think that these customer reps have found a way to steal refunds.

The worst credit card. Their website has always problem. I couldn't get to the website due the recent change they were going through. As a result my payment got to them late and now I have to deal with credit issues. They are bunch of idiots from top to bottom. Today, I decided to sue them.

I Live in Bethesda Maryland and I am in high income Bracket, Macy's runs its financial center worse than the loan sharks in DC. I spend thousands annually and will never shop there again due to crazy predatory fiscal practices.

My credit is getting ruined. There were some unauthorized charges in my account on August 2015. I notified Macy's on or about the first week of September 2015 and other several times. I received the fraud investigation statement on or about January 16, 2016 (after the third try contacting Macy's). Signed and mailed it. Today, February 12, 2016, still no word or solution. I was assured and told that I didn't need to pay that fraudulent balance (that was so naive of me). I have been getting harassed with calls from Macy's asking me for money. Macy's is reporting to the credit bureau and saying that I am late for payments. I want to know who can I contact so it can fix this!!!

Their website doesn't work so you can't pay online. I paid off the balance over the phone. Then I started getting more and more calls about my "new" balance so I resolved it and they removed the erroneous charge. Then the next month they called me over and over again asking me to pay double the previous amount. I told them I was sick of this and to remove that error "balance" AGAIN and close my account. The lady promised and swore that it was all settled, no balance and the account is closed. This was months ago.

Absolutely the worst credit card to have. The website is extremely difficult to navigate between the Macy's line of credit and the American Express portion and it is nearly impossible to find the balance due. With numerous fraud transactions on my account, late fees and finance charges accrued. I thought I'd give them a try again and after finally getting the fraud taken care of. I made a few purchases at Christmas time. I made one further transaction on January 2nd and asked the sales associate for my full balance due so that I wouldn't have any issues with late fees or finance charges. She did not include the transaction that was just made and now I have late fees and finance charges due. I'm done. Closing the account. Macy's is not worth the hours of being on hold, dropped calls for literally hours!

My 5 yrs old sofas lost their shape. I thought I purchased full warranty when I paid extra 100 dollars when I purchased it but they are saying that it is not under warranty. I called furniture tech. They are charging me 375 for each couch because Macy's wouldn't exchange them or repair them.

We have been a long time Macy's cardholder. In the 10+ years we have ALWAYS paid on any owed limit on time. In the last month, we have been receiving 5 plus calls a day from their credit department stating our payment is late and I have bank records to prove they have been paid (on time). I have spoke with them on my occasions and asked for them to stop calling and harassing us for payments that have already been made... but it hasn't stopped. They went as far as dinging our credit score!!! I am paying them completely off and will no longer be shopping at their store! I DO NOT recommend Macy's to any customer at this point!!! Terrible business practice!

Don't order makeup from Macy's. They shipped a $50 pallets in a plastic bag with no padding then wonder why the item breaks. What was the point of having it shipped to my home when I have to make a trip to the store now? BTW it took 20 minutes to get a rep on the phone who could barely speak English and hung up on me.

I had not been in Macy's for 30 years for a bunch of horrible service events and, then, last year went in with a friend and decided to give it a try. I have had only one charge card for the last 40 years, but foolishly signed up with a very nice salesperson to save a bunch of money on my purchases. BIG mistake. I asked to receive online statements and never got one. Got late fees and interest charges on a bill I had paid all of 3 days late, tried to pay, closed the account 2 months ago and then got a bill for $2.00 uh fee...and, oh by the way it is late??? Arghh. Well I will surely be dead in 30 years so I won't be able to break my record of staying away from Macy's. Sorry to the very nice sales folks that work there.

Macy's Fraud Department contacted me by phone on September 25, 2014 to verify suspicious charges and it turns out the charges were fraudulent. Macy's Store Card removed a $266 charge from my Macy's store account but told me I should send a "Statement of Fraud" to Macy's American Express Fraud to Department remove a $40.00 Shell Oil charge made in Delaware. I live in Naples, FL and I have never been in Delaware. I was told not to pay for the $40.00 charge. That same day I went to a Macy's store in Naples, Florida and paid off my balance of $1,343.40 in cash.

This all happened on the Macy's located in Westland Mall, Hialeah, Florida. The salesperson that engaged me, named Karla was very helpful, a little too much! When I went to pay for my purchase she started to open me a Macy's card (unrequested) and went almost all the way through before I could prevent her from opening it and charging me for my purchase. Operation of $124 reversed (number one). Then she took my card and passed it, the system was slow so she canceled the operation for 133 $ and passed the card again for $133. Last time it "finally" went through.

I drove 45 minutes to go to the local Macy's department store. I was shopping for small appliances and they are having sales that I found attractive. One of my purchases was a countertop mixer. My purchase experience was very pleasant and the employees helpful with their knowledge. When I arrived home, I opened the package and noticed that the bowl and beaters were missing.

Macy's sent half of the dishes I ordered. Customer service told me they only filled half the order at the warehouse, but the packing slips say all the dishes were sent. Told me they could ship next week (too late) or get a refund. Refund was my best option. Was told that they'd have to "investigate" before they could send the rest of the order. Suggested they ship now, investigate later. Told me that's not how they work. Worst customer service ever. After being given several incorrect numbers to talk to someone in administration at the local store, I finally connected with a lovely woman who seemed like she might have some clout, and promised to check into the situation. Still waiting for a callback, not that there's anything they can do. The dishes I needed can't be delivered timely now; my refund is going to take several days to process, so I can't go buy dishes from another source. Definitely will never purchase anything online from Macy's again.

I paid my card off in June, 2015. In January, I found out that they had turned me over to collections. Apparently they charged more interest after I paid the card off, then continued to charge interest and penalties, then turned me into collections. I have now called them a total of 8 times, spoken with 6 different people, and have wasted 2-1/2 hours with no resolution. This is affecting my credit and it was their mistake. Still have not been successful in getting someone to notify their collection agency to remove this from my report.

I will NOT be shopping at Macy's ever again. Their accounting system is horrific and a tangled mess. The saga began when the salesperson order the wrong size mattress (a twin instead of a queen) and they delivered two twins anyway. Then trying to get the correct size mattress was chaotic. Customer service had at least three different sections I had to contact before I got an answer that may (or may not) work effectively. In any case, never again at Macy's.

I ordered something December 25, 2015 and never got it. It is now February 1, 2016 and I still have not gotten my items or a refund. I have called multiple times and I have been hung up on. Told I was going to get the money back on my gift card and flat out been told that there was nothing that they could do about it. I have never had a problem with Macy's till I realized how horrible their customer service is. This is the last time I will be shopping with Macy's.

I have been a Macy's credit card customer for a number of years, and had email alerts set up to tell me when I had anything owing. I only shop there every few months at random, so was used to having many months with no emails. I get a phone call from an unknown number, look it up and see people saying it is Macy's debt collection. I go online to check my account, only to see I had forgotten about a $63 charge last November. They had not sent me email alert that I had a statement with an amount owing. Then charged me late fee. Then did the same thing in December. I saw that my account had all alerts switched off. How is that possible when I have had the account for years and it was all on? I did not switch it off.

In September 2015, I noticed some fraudulent activity on my Macy's Amex card. So I called and spent 30 minutes on hold. While I was on hold I noticed that my account showed that I owed a minimum payment on the store account. I hadn't shopped at Macy's or used the store account for at least 6 months. I finally was connected to someone and in the midst of explaining my situation, I was disconnected. I then had to call back and wait another 30 minutes for someone to get on the line and explain everything again and to add the issues now with the fraudulent charges on the store card.

On January 27th I received an email from Macy's where they said they were running a special sale for fine jewelry, "you would get extra 60% off when you buy one item, and extra 70% off if you buy two or more items." I went ahead and placed two different orders with those promotions. The next day I started receiving emails stating that my order was canceled as per my request. Since I never canceled my orders I called customer services. Long story short, they said that there was a mistake in their website and under no circumstances they can honor the prices previously offered. I am so upset. This is really the first time I have a bad experience with Macy's. I can't understand that they made a mistake, yet they can't honor the prices.

Macy's went to a new billing system in Aug. 2015 and I've been having problems ever since. I've spoken to over 29 reps, that give an ID number for a reference, that no one ever seems to be able to go back to. I've spoken to their foreign speaking experts that absolutely know nothing, that further messed up the account. They want to charge late fees on an inaccurate amount, then want you to pay for their mistake. My payment went from $51.00 to $131.00, to $151.00 in a matter of three days and it wasn't even due yet. And, I hadn't charged anything on my account because of the mistakes. I didn't want to confuse the folks any more than they were. Now how they do that and where they do that at? Macy's has given me STRESS!

Who would have thought that returning a designer handbag to Macy's the very next day after it was shipped would be such a bad experience. I ordered a bag on Jan. 16 and received it on Jan. 19th or 20th. On January 21st, I returned the bag to the UPS store and used the tracking number to confirm that Macy's received the bag on January 22. Today is January 30th and Macy's just sending me a notification of receipt. I called Macy's to inquire about whether they received my return and when I could expect a refund. I was told by a Macy's employee that the money for the purchase would be back on my credit card by January 29th. WELL IT WAS NOT.

We have four accounts with Macy's. We have shopped there for many years and spent a good portion of our gift and clothing and homeware's dollars there for years. Last month my husband was trying to get into the website to pay some of the payments. When he spent nearly an hour trying to get in, he gave up. The next day we received a call from Macy's asking us to call back. I did so and got a woman from the Philippines that was on a bad line. I had to call back and got nearly the same--the line was a bit better. We told her that we would pay the accounts, but it would have to be after Feb. 1 because our checks came in then. She told us that we could give her the information and that the payments would be held until Feb. 16 when the next payment was due.

I have been Macy's customer for 20 years and never have problem before, not until I dispute 1 online order that have been placed without my permission. When I've finally got the charge dispute and got a replacement card, I've start to shop but got my order cancel. I called customer service to ask what's going on and request them to check everything and give me a go only to find the orders to be later cancelled. Second time called, the customer service agent could not provide me with any explanation as to why. I was transferred to the consumer protection department where they say I have to call my bank because according to them the bank put some unreleased charge on my card. Not sure which bank to call I hang up and call the number on my card and they again stated my account is clear and good to go. Placed another order and again find it cancelled.

Macy's moved to a new system of receiving online payments a few months ago. This system takes customers away from Macys.com and redirects them to a different website for payments. In the past few months, each time I went to the website, and clicked on their "make payments" tab, it showed me a screen that said that I had nothing due and that my balance was 0. I assumed then that I really had nothing due and that my Macy's statement just hadn't updated. Macy's knows that there is a problem with its online payments. In fact, a few months ago, they sent an email to customers giving them 30% off Macy's merchandise because of the problems customers encountered making payments online.

I purchased a rug from Macy's Mpls. They sold me the Worry No More carpet cleaning option. It cost $109 and for that, they said, we would get cleanings free for 7 years and a store credit if we did not need any cleanings during that time. Sounded too good to be true. It was. My rug was stained over the holidays and I waited until after Christmas to call. They took a recorded statement, making me state that the rug was stained in early December, then told me that my claim was denied because had to report within 15 days of the stain. I looked through all my information, including their "Great Give Back Offer" detailed brochure and nowhere was that mentioned. Macy's refused to help out. Don't waste your money on this.

I ordered this Anne Klein Petite wool cashmere walker coat which was available and paid for it, kept checking my e-mail for shipping notification. After 7 days I find out this coat is unavailable!!! I have had numerous issues with Macy's but this was by far the worst seven days??? Then I find the same coat on eBay my size??? What did they decide my money wasn't good enough. Will never buy from them again. I'll stick with Nordstrom. Macy's Shame on you!!!

I had fraudulent charges on my Macy's card. Since I had direct payment, my bank paid Macy's for charges I did not made. I was promised that an investigation will take 14 days and that then I will have my money back in my checking account. I called dozens of times and investing many hours on the phone. It takes forever to get a human and when you finally get one it's impossible to understand them. I persist and get a different answer every time I called. I wrote a letter with all the documentation to prove my point. I received a letter back that they were unable to help me because they needed more information and to call customer service. Since they already have my money no one is helping. It's already four months.

I have been unable to log on to my Macy's credit account for months. Their website keeps reporting that there is an error. I usually pay my Macy's bill through MyCheckFree but they were never sent a bill either. So I didn't think that I had a balance. MyCheckFree finally received the bill and I paid my balance off on 12/29/15. Now I am receiving notification from Equifax that I have a balance on my Macy's card. I have proof in my bank statement that it was paid. I used to love Macy's but they have turned into a bunch of crooks and will never shop there again!

I never carry balance on my CC. Paid the entire balance in October of 2015! Just found out that I have interest of $4.12 charged to my account. I was paying in the store and my card was declined. I have $0 balance on my card. Called CC customer service 3 times prior and was assured that I don't need to worry about $4.12 and that it would be taken care of. Well, it wasn't. Today their solution was - we will credit you $4.12 toward your next statement but if you want your card to work now, you have to pay $2.11... What? Why do I need to pay them money that I don't owe them? After going back and forth with customer service, I demanded my account to be closed. I will never shop at Macy's again...

The last time I used my Macy's amex cc was in September 2015. The charge was $49. Upon receiving an e bill, I paid it promptly in full. The next time I got an email communication from them was January 2016. By that time, I didn't remember my password so I called them up. The representative informed me of $70 in late charges fees. According to their records, I paid the original bill only partially. So, instead of sending me the alerts they quietly assigned the late charges fee monthly. After explaining that my impression was the balance was 0 and I am willing to pay the rest right away, they still didn't remove the charges completely. I ended up paying $15 in late fees for the Macy's amex mistake. Shame on you, big amex corporation for taking $15 from the mother of 2! No more Macy's shopping for me!

I went online to pay my balance. The new system would not take my payment. I emailed Macy's. Since I could not pay online, I made a payment by phone. My mistake, I didn't get the confirmation number. I received an email this week that my account was overdue. I have been a Macy's customer for over 28 years. I spoke to a rep who claimed my bank account number was wrong. It is the same account I have paid them with over 5 years and it has been accepted by their system. The customer service rep said "Wait I will check it out." She then put me on hold for over 10 minutes. I tried to call back only to find out they were too busy. Goodbye Macy's. You just lost a 28-year customer.

Had automatic payments set up for $25.00 per month - all was fine for 2 years, then Macy's put minimum payment up to $27.00 one month without a letter or warning, and charged a $35.00 "late fee" for the next billing period because the $25.00 that was already set up and taken out of the account was an incorrect amount. When I called, after spending a good 45min to get in touch with a real voice, I was told that "Of course, sorry, we will take that late fee off." But no, next billing period I was charged the "late fee" which had been promised to be taken off and charged only the $25.00 monthly fee - I thought - but I was charged $27.00 without knowing.

Absolutely the worst customer service I have ever encountered. I called because I found my check had not cleared for paying my Dec bill and I wanted to let them know I was going to wait a few more days to see if cleared and if it did not I would write a new one, I was trying to avoid cancellation fees for putting a stop payment on my check and to avoid charges for a late payment.

When I got a new card, I had to "register" it online - I was unable to. I emailed twice for assistance. The first time they sent me information about someone else's bill. The second time there was no information in the email. I was just on the phone for an hour - they had to manually add the information for the card. When I asked why I was sent someone else's information I was first met with silence. The second time I asked the customer service representative hung up the phone.

I found a fraudulent Macy's cc account on a recent copy of my credit report that would have been opened when I was 12 yrs old. The Macy's IVR phone system is horrendous. The call contained so much static that it was nearly impossible to get through the menu. When I finally did reach a representative, there was such a difficult language barrier that in an attempt to report a fraudulent account several times, she repeated back to me asking if I'd like to reopen and reactivate it. If US based companies are going to outsource their call centers, they need to be assured that their employees are capable of handling situations such as fraud.

I purchased a gift for my father; an all-clad stainless steel cookware set which included a bonus lasagna pan, oven mitts and a cookbook. The set was ordered online and shipped to a different home address than mine (as my father lives in another state). Fortunately (or unfortunately depending how you look at it), this triggered the fraud prevention at Macy's and my order was blocked. Eventually I was in touch with a Macy's representative over the phone and communicated that it was indeed me purchasing the item and to have it shipped to my father's residence. I also asked to ensure the bonus was also included as the receipt did not show the bonus item. The representative confirmed it would be included in the shipment. To my father's surprise, the bonus items were not delivered.

I have been attempting to contact a human being in credit customer service to correct discrepancies in my credit card accounts online. Most of the menu options do not provide access to speak to a representative. After spending 20 minutes going through options, I finally found one. I was put in a queue and 50 minute later, still no service. I have tried numerous times and days, but each time have been on hold for nearly an hour. I never have connected. It is an egregious waste of my time and totally bad customer service. The online site does not work but I cannot get someone to help me.