Macy's Reviews

I've been a Macy's credit card holder and customer (formally Marshall Fields) for years now. I bought a $15 cosmetic item and while Macy's sent me a bill, I don't remember seeing anything charged. In hindsight, it was so nominal, it was an oversight on my part. They began stalking me with collection service phone calls 2-3 times daily and filed negative credit reports and then refused to pull them when I paid the bill after being notified. I guess my $15 mistake was worth it to them. So I cancelled my card. I've paid my bill on time for years. Last fall I had an $82 credit balance on that same card. I never stalked them. I assumed I would eventually buy something. What is wrong with this company? They spent more on collections than the $15 charge was worth. Now? They lost a customer. Good riddance.

A usually very disappointing experience. I placed an order ** two weeks ago when your site assured guaranteed delivery before the 11th of April for Mother's Day. I was visiting the US and my flight was on Monday, the 12th, and therefore the Mother's Day guarantee by 11th worked perfectly for me. Before I placed the order, I called Macy's to confirm that it will be delivered by that date and they assured me. The same product was available on Amazon.com for a better price and had free 2 day shipping but since I have been a Macy's customer for so long, I had trust in you and insisted to order it from Macy's.

I have sent no less than nine emails over the last month to Macy's about a $17.45 return postage amount that I was told would be credited to my account. Macy's Customer Service has responded but with no real solution. First, they told me the amount would be credited. Then said it couldn't be but I would be issued a gift card. I wrote after several weeks that the card had not arrived to be told they would cancel and ask the warehouse to issue another. Then I got the original card in the mail the same day and I got their response. They told me I could use the original since the warehouse had not shipped the replacement. Then I tried to use the card and of course it wouldn't work. They told me to call customer service. The situation is I live outside the U.S. The damaged merchandise received cost $22. I told them I would send them a photo of the item received and return it to Macy's when I would be back in the country but it would be several months. I felt it would be more expedient for them just to credit the item because the postage to return would cost nearly as much. To date, there is no resolution. The amount of postage and time spent to have people respond without resolution is costing more money than the item is worth. So angry - even though relatively small amount their practice is ridiculous!

I had a small balance on my credit account and they claim they emailed me three emails stating balance overdue. They then sent the Credit bureaus that I was in default. When I brought it to their attention, they claim they have a proprietary software which tells them when someone opens their emails. They can't prove it to me because they claim it would divulge this software and would not remove the claim from my Credit report even though I paid in full including penalties!

I had a really bad online shopping experience with Macy's. I ordered a Michael Kors dress online on March 22, 2014. It says in stock and ship within 2 days. On March 28, I emailed the customer service to check why my order hasn't ship. A customer service representative replied and said my order will ship within 2 days. On April 05, 2014, I contacted the customer service again; ask them why my order hasn't ship. The customer representative said my order will be delivered soon by Borderfree. On April 09, 2014, I contacted customer service; ask them why my order has not been shipped. They replied, "Since your order didn't ship out from Borderfree, please respond to this email if you would like the item to be reshipped or for the item to be credited."

We bought a stearns and foster mattress at about 3 months. I had hip surgery. After the hip surgery I had to sleep on my back for 3 weeks. When sleeping on my back I didn't move, this created a pocket where I laid. When I was able to lay on my side It would bother my hip to lay in this pocket. I could lay on the floor on my side and would be fine. So anyhow I moved into the spare bedroom and slept there for the next 8 months. I thought that when the hip healed I would be able to use it. Finally the wife and I decide decided we were going to have to get a new mattress. We went out shopping and made a deposit on one. At the last minute I canceled it and contacted Macy's in Boise Idaho. My wife said I was wasting my time. But the department manager was wonderful she helped me through it and not only was I able to pick out a new mattress (I had to pay the Difference as we picked a more expensive model) but gave us $200 Macy's money because it took so long. Could not be happier.

I shopped for Fiesta ware in the home store and found the salesman to be extremely polite & helpful. He suggested that I do a "presale" which saves me 25% or about $250!

I tried to call the Macy's near my home and no one answered the phone in multiple departments. I also called their "operators" and they would just transfer my call to invalid extensions. I couldn't believe it. Out Approximately 15 attempts later, I left a voicemail with their "customer service" department. I also sent an email to their “customer service” department as well. To date, I have not heard a word. Interesting thing is that I merely had a simple question to ask since I could not find my answer on their "website". I have been a cardholder with them for years and will be cancelling my account due to their lack of respect for their customers' concerns. I think it's a disgrace. There are plenty of other retailers out there in which I will patronize.

On March 30, I placed a order off my sister's wedding registry for $222. I filled out my address for shipping. They sent it to my sister's home by accident. They did not tell me an item was on back order at checkout. Instead they emailed my sister and not me, that I was the one that ordered the item and it was on back order. They received payment for $185 for the products that shipped. 5 days later, they charged my account again for $222 (by accident)...resulting in overdrawing my account. I called to resolve all these issues and the reps on the phone were very rude, very dismissive and blaming me and my bank for everything. I have come to find out they have shipped other guests' orders to my sister by accident.

I saw a similar review somewhere here - nonetheless: I tried placing an order for a sale item with my US credit card with my friends' PO BOX as a shipping address, while being outside of the US. The order got cancelled three times (I tried replacing it - with my credit card, with my friend's credit card, same stuff). When I called Consumer Protection department, I was first told this is a fraud case and I would not be able to place orders on my account anymore. I asked for a supervisor and he explained that the system is blocking the combination of billing and shipping address and that somebody would have to review this case which takes for up to 3-4 days. Obviously the sales is over at this time, and item might even be sold out and the worst thing - a store is dictating me where to ship my purchase. That is nonsense.

I had a very frustrating and unsatisfactory experience with the Macy's credit card customer service. I waited a month just to be calm and have the correct perspective and then I composed a letter to the CEO of Macy's. If you write about your bad experience with calm and constructive criticism, it will always give the company or person the chance to correct, apologize and address your issues. THAT is exactly how Macy's handled my letter. I was contacted by phone, a woman spoke to me with respect and appreciation and was grateful to have the information to correct the area that needed improvement. What more could a customer want? I can shop wherever I want but after the attention paid to my concern, I will continue to enjoy shopping Macy's!

I bought two mattresses and they give me the day of delivery and 2 hours window from 2:30 to 4:30 pm, it was really hard for me to attend this window but I decided to lose work hours to do it. During the "window" hours passed and no sign of delivery, call twice Macy's and they gave me two different times which I asked for security on these hours and nothing. At 4:30 pm the end of the window time, just then the delivery driver called me to say that he was running late and if I can wait more time. Unacceptable!!

The dress was/is VERY, VERY FILTHY. Tears, Stains, Wrinkles, the ribbon torn at the very bottom, torn by the top of the hook and zipper, the tag is ripped. I will never know who packed this dress. CLEARLY they KNEW this dress was a return. This dress is not new. I called customer service and could not understand the customer service rep and had to call back just to get the correct information. I was first told I could not get the dress for the price I paid since it was on sale.

I have tried numerous times to place an order online outside of USA with help of Macy’s customer online service, but with US credit card and US shipping address. The order was placed successfully all 10 times or more only to have the customer protection department cancel it with explanation that the information given did not match my credit card. I called my credit card to inquire about the issues, but they had no trace of Macy’s even calling or trying to verify the information with them. When I called the customer protection department each time the order was cancelled, they told me the same excuse each time. The information given is not matching their record and they can't do anything.

I returned merchandise and close the account as well. The reason was because I kept sending my payments on time. Still their billing department kept calling me why I have not sent the payment. The checks from the payment had cleared but they did not receive it on time. I made several call to customer service but every time was the same answer "We will take care of your issue." So far I am still waiting for my refund but it looks like I will never get it. Basically Macy's stole my money, even though I returned the merchandise. The only response I have gotten is that they close my account. I do not recommend anybody Macy's because my experience has been negative. Macy's customer service is very poor.

We purchased a winter coat at the end of December 2011, after Christmas, in their Christmas Sale, from Macy's. Original price for around/over $2000, and we purchased it for $700. Winter was almost 2-3 months after that, January, February and some of March. In 2012 Winter was very mild. However, after the 2 month, the coat got worn off, the sleeves and the button loops got old and worn off within those 2-3 months. Then because the one we bought was the last in that size, we thought it was better to wait till next year for the new ones come out. We also had to leave the country at that time, couldn't deal with it.

I am 77 years old and need a recliner to use daily as I have severe arthritis and literally have to have a recliner to live, as I cannot use a bed because of the pain. I have been trying to get a recliner since middle of December but their delivery system is so antiquated you cannot get what you ordered for months, and besides there have been problems with the two chairs I have received and it takes months to make exchanges. They only come out once a month according to customer service. The last recliner will not recline unless you are a strong male with muscles as there is something wrong with the mechanism that reclines. There is much more to this story, but they are the most non-tech company in this modern age. This chair threw my back out and I cannot use it and desperately need a replacement chair that works. Please someone I need help in this matter.

This was my first ever order I've placed on Macys.com. I wanted to check the order status. It says to enter the 9-digit order number near the top of the confirmation email I received. The ONLY order number (and ONLY number) on there is 10-digits long!! I tried this one anyway. It didn't work. Then I replied to that confirmation email by asking if there was a trick to locating the 9-digit number. The automated reply says: Your order confirmation may contain more than 9-digits... No worries!, Check your order status right here - giving another link....it STILL says it needs a 9-digit number! WHAT A JOKE!!! My debit card has already been charged. And WOW, now after reading all of these complaints I am VERY concerned about my card being charged multiple times, etc., or if I'll even get the order. As much as you pay for their merchandise and SHIPPING (almost $10 for a box of chocolate - really??!) there shouldn't be this many problems. This is the LAST time I do ANY business with this joke of a business.

We ordered and received 2 beautiful chests. One was damaged. We thought the damage was minor, but found out it was more extensive. They said we signed to accept it as is. They would not help us. I PREFER MORE CUSTOMER ORIENTED BUSINESSES.

I bought a down comforter on Macys.com and when I received the email confirmation, noticed it was the wrong size and called Macy's to change it to full/queen. The price changed from $140.43 to $147.66. After getting off the phone, I received alerts from my Capital One card showing multiple charges. I contacted Capital One and we did a three way call to Macy's. The woman from Macy's said the charges for $173.16 were removed. The next day I went online and checked my Capital One card and there were the charges again. We called Macy's again. This time they refused to remove the charges saying they had to wait to see if there is another order. I explained there was not. We were on the phone with Macy's, getting the runaround for over 3 hours. Nothing got resolved, my card has been closed and Capital One is filing a fraud report against Macy's.

On 2/10/14, I placed an order using my Macy's credit card, and a Macy's gift card my daughter had received at Christmas from her in-laws. It was for $50.00, and she wanted to buy a pair of shoes. She had placed the order herself online with no problem, but within minutes, Macy's cancelled it! After contacting the 800 number listed, a Macy's rep. told her that it was her debit card? It was not her debit card as the bank had just issued it?! All she wanted to do was buy a pair of shoes and use her gift card, but she got no further explanation except to wait for a call back within 7-9 days. She didn't want to bother until she had time to go to the store herself and look further into the matter.

First I could not understand the girl that was to help me with my order. She could not understand me. The last 3 times I have tried to use a coupon the computer refused to take it. I just got these coupons. To be good Feb 4 till April 29.

After placing an online order, which I have done several times, I received an e-mail from Macy's Consumer Fraud Department within minutes stating that my order was cancelled and to call them to rectify the situation. I called and spoke to the associate who said that "The name associated on my online account has been flagged for fraud." When I asked for details and stated that I was on the phone with her so I was approving the transaction, she informed me that she could not give details and that she could escalate the issue to her supervisor, and I would receive a response in 5-7 business days. Whatever, I will buy the item I wanted from elsewhere. Pretty bad service to treat actual legitimate customers this way.

SO they lowered my credit limit to $100 for "inactivity on account." What?? Now they will not raise it back due to "inactivity." So, what can we all buy at Macy's for $100?? NOT MUCH! Think my shopping will be at Herberger's or Kohl's or ANYWHERE else for that matter!

Macy's pulled my credit for an identity thief which is a thousand dollar violation of my credit rights. They took the application online, so never asked the online thief to give them a driver’s license. This happened to my father in law also, but they actually opened an account for the thief in his case. He was too old to fight them. I took them to court & they fought me every inch, never taking responsibility for not securing people's identity asking for a driver’s license #. That lone action would have stopped both thefts of identity. The judge actually said this to Macy's in court, "Corporations have a conscious." So I lose & they still take online credit without verifying people's identity. I can't stand their commercials. I have no respect for a company who to me showed no consciousness of their actions.

I tried for about 2 hours to buy something in line, as did yesterday, and have done in the past, only to discover that the Macy's site is unresponsive and a total piece of crap. They advertise very good deal, but it's next to impossible to buy via the net. The visit and my experience is a frustrating one because my closest Macy's is 100 miles from here, so as much as I love their quality and prices they advertise, I am giving up on this stupid fools. Little by little they are eroding the good name and their stellar reputation, pains me as a very long time patron of this store, but this is so long, fools...

Their customer service is an absolute joke. I called to have a price adjustment for an item I purchased that went on-sale one day after I purchased it. The customer service said I would see a credit to my account within 5-7 business days. Seven business days later and still nothing so I called to see what was going on. They said there is nothing they can do for me since the sale is over, and I would not be receiving the credit I was promised. Nice Macy's... I will be packing up my order and sending it back to you. I am a long time shopper and will shop elsewhere and close my Macy's card. Their customer service and whole demeanor has really gone downhill.

October/2013 my boyfriend and I purchased a mattress from Macy's. We purchased the Macy’s Bed Pillow Top firm mattress (just the mattress not the box spring). We spent $336.42 (including tax and delivery). About a week or 2 after we used the mattress we noticed that the pillow top on one side was inflating. I immediately contacted Macy's and they sent a replacement at no extra cost. At the same time, I made sure to ask the customer service representative if this was a recurring problem in this particular mattress and if it was I was willing to pay extra for a different/better quality mattress. She assured me that this has never happened before. Giving her the benefit of the doubt I accepted the replacement.

I opened a credit account at a store in August, GA by the end of November 2013. As of January 10, 2014, I have not received a statement and was concerned about my credit being affected. I called their customer number 877-493-9207. It had me on hold for about 15 minutes. The call was answered by what it sound like a foreign person (probably India) and could not understand that I do not have an account number and have not received a statement (ever). I suggested her to search by my Social Security number. Finally, she found the account and proceeded with the usual confirmation, asking me all kind of questions.

My wife and I received several hundred dollars worth of gift cards for our wedding in October 2013. We thought we would take the gift cards and purchase a nice coffee table. We picked one out and used all of the gift cards and paid the difference in cash. I had to go in store to do the purchase because trying to purchase over the phone was a totally different nightmare. So I schedule delivery of the table. The table is delivered and set up and after the delivery guys leave, I notice that there was a problem with the coffee table.

Had already bought the blue one I loved so I bought the red one which I had to order from Chicago & I ordered a white tam to wear with it. The hat was pink & so I ran a white washcloth across it & it turned red. I have cloth seats in our new van & it would have ruined them. Returned the coat but very disappointed as I love the color & the coat.

I am a Macy's card holder with two accounts, one revolving store account and one major purchase account. The major purchase account is an account used for purchases of things like furniture, bedding, etc. My major purchase account has a higher balance than my revolving store account. I make my payments on time each month and usually more than the minimum required. Macy's has been applying majority of my payment to my store account and only the minimum to my major purchase account. For example, I recently made a payment of $200 (the minimum required on the revolving account was $25 and the minimum required on the major was $85). They applied only $85 to my major account and $115 to my revolving account. I notified them that I would like the excess payment to go to my major account since that is the account with the higher balance (significantly higher).

Last September 17, 2013 I bought a gift card online for my son by $150. After one week he did not receive the card, and when I contacted Macy's, they told me that this card was used in another State (We live in Florida, the card was used in Tennessee). So since September I'm trying to solve this issue, first asking Macy's to reissue that gift card, and now asking for revert the debt made on my card, as I already gave the money to my son.

I ordered a dress 12/27/13 for a New Year's Eve party and paid the $20 express ship. They emailed a "your order shipped 12/29" and it was expected to arrive 12/30. It is 12/31 and their tracking number says they made a UPS label and it will show up at UPS when they give it to them. UPS says they were not given it and the label was for group not air but they did manage to charge me $20 for express shipping. I will not do another Macy's order until they take me off hold on this phone call and tell me what happened - I've been on hold for an hour now.

My wife went to your Biltmore store to purchase after Christmas sale items. She however was told by your cashier her card was declined. No reason given. She was embarrassed by your cashier and friends that accompanied her. She called your credit office and was told she had too many returns the last couple or months and what was the reason for that.. My wife told your agent that sometimes the clothes don't fit when she gets them home. Your agent stated then try them in the dressing room prior to purchasing that item. I have researched your return policy and cannot find it stated a limitation or return percentage.

I noticed a complaint from an individual and decided to "tell the story" from the perspective of a person who worked at Macy's as a sales associate... Yes, they pay very poorly... You are constantly under pressure to open charge accounts at least three per week or you receive a reprimand from management (The store manager receives a commission on all accounts opened - this is the case in all retail situations). The very evil aspect of this, that some unsuspecting person (who may not be able to read English or have a grasp of the high finance fees) will open an account not realizing if it is not paid each month in entirety the finance fee can easily be 26% of the remaining balance... This is the way many people dig their way into a financial dilemma.

One evening I purchased a pair of shoes near closing time and the clerks were helpful in processing a return in exchange for a pair of shoes. They were kind and considerate, looking to make a sale to a potential return customer and were smiling. Suddenly on the loud speaker for the entire store to hear a voice announced in an aggravated tone, "Okay, cashiers, you did a terrible job. That was horrible tonight. You can do better." The cashiers suddenly lost composure with their heads hung low. I returned to the store to return a gift that was given to me and on more than one occasion for this particular transaction they put the purchase amount back on the credit card that made the purchase. Meaning, if you buy someone a gift, and they try to exchange or return it, even without any personal info or you being present, they are crediting that purchase back to your credit card account. I need to warn you in advance of this practice especially if you are buying something for someone you care about and especially wanted to give a gift to. Your recipient will be left standing there with absolutely nothing, no store credit, and be left with NOTHING.

I have never been so upset with a credit card company. I have been a big customer of Macy's for many years; however, due to the way I was treated today, I am never shopping there again. I had called Macy's last week to inform them that I would be a few days late with my payment due to an error with my paycheck. They assured me that would be fine as I told them I would pay it as soon as my pay went into the bank. Mind you, I have had this card over five years and have never been late. I made the payment today and was told that the amount I owed was more than double my usual payment as "I missed a payment" and they made me feel like a total deadbeat.

I read the similar cases here and will never use Macy's online. It tells me that their average customer base is not trustworthy. I placed the order on 11/28/2013, and received email about my order cancellation. When I called to find out the reason for cancellation, I was told that they couldn't identify the reason and needed to investigate further. Since I didn't receive any call from anyone, I called them back and get the status of the investigation. There is no record of the investigation. The second Customer Rep told me that their system didn't accept my information.

I order online from Macy's year round. I placed an online order December 1. The order processed and I received an email confirmation. The next day I received an email that the order was cancelled and to contact the consumer protection department. Before I called, I called my credit card company to see if there was a problem with them and they assured me there was not. I called Macy's consumer protection department and when I finally got thru I was told they needed to verify I had placed the order. After a process of hanging up and them calling me back to verify I would answer the phone the order was reissued and I was told my order was randomly selected (about 2%) for order verification.

I placed one order on 11/22/2013 for four pair of shoes. I received one pair on Friday, November 29, 2013 and the other shoes were returned to the warehouse in AZ without an attempt made to the delivery address in Chicago. The total amount of the order was charged to my credit card on 11/23/2013, however, I only received part of the order. I've made several attempts to speak to a Macy's customer service rep to find out why the order was returned. I was on hold for more than 30 minutes, then transferred several times and my call was disconnected. I've been a customer of Macy's for a very long time and the customer service I received today is totally unacceptable!!!!! This was my first experience dealing with their customer service and needless to say once I receive credit for my shoes, I will never shop at Macy's again and I am going to urge my family and friends to stop shopping there as well. Totally, totally unacceptable!!!!

I am writing to complain about an experience I had at the Macy's in Santa Barbara at 701 State St., Santa Barbara, CA 93101 today, December 2, 2013. I went to buy a pair of boots that I had seen online and was told by an employee that they had the pair in stock and that I could come pick them up by 9pm today only. When I arrived at the Macy's I was given the boots by an employee and went to the register where I was told by the employee there who rang up the boots up that I was able to get the Buy 1 Get 1 Free deal. I then went to select a second pair of boots that I wanted and by the time I returned to the register (15 minutes later) the manager had appeared to inform me that I was not allowed to receive the Buy 1 Get 1 Free deal.

** the freaking cashier! I was using a gift card to make purchases on Black Friday. The cashier told me my gift card was not eligible unless I got a Macy's Card. I said "WHAT?" Then he proceeded to turn the computer monitor and point to "Item not Use Your Card eligible".... I looked at that and it look legit at the time... So I went ahead to sign up for the Card. All this time, I'm thinking my gut feeling is saying, "This Ain't Right, something fishy is going on," but I just accepted and didn't say a whole. I should have spoken up and asked for a supervisor/manager.

Macy's pays $9/Hour w/ no commission or benefits. Macy's at Tysons Corner One tolerates a hostile work environment w/ department managers that harass, discriminate and abuse new employees. Stay away from the Houseware department. Macy's is setting themselves up for a lawsuit.

We've been Macy's customers since before it was the Hecht Company. We loved the Hecht Co. Consistent in its quality of product selection, competitive pricing and excellent customer service most of the time. That's how we felt when Hecht’s shut its doors and Macy’s took its place at the Fair Oaks Mall in Fairfax, VA. However, we have noticed that this Macy’s store is slowly slipping away from those values. For example and most recently, Macy’s has been having problems with their servers and their site is down and has been for three days now. One would think they would post something to this effect on their site. Nope, no message you just sit there while their system crashes and crashes and you think it’s your system. Aggravating and a huge waste of my time. Just shows how the bottom line is more important than their customers.

About Aug. the 26th, I ordered two Black and Decker paper shredders. One for my daughter, the other for myself. After a week mine stopped working. Well I made the error of throwing the box away. Then I went to the Macy's in my area (Northlands). The sales lady did try to help me but I needed a UPC number which I didn't have, so I emailed them about the problem. Four different times I was promised I would receive a return label to send the item back (never received a one). Finally looked like the matter would be solved but it wasn't. They sent me a email to answer 5 questions, which I did except for one. That question was what kind of material was used for the packaging (which to this day I still don't remember).

Macy's has the screwiest account system I have ever encountered. I used my Macy's American Express card to make a purchase and then paid the bill through my online banking system. When I checked my account, the bill was attributed to my store card and my American Express card had a credit. I called customer service to correct the error, which they did. However, I was informed that had I not caught the error in time, I would have been charged a late fee. The way my account reads on their site, it actually looks like I have 3 different Macy's credit accounts. It's confusing at the very least and appears to be a way that Macy's can avoid paying fees to Amex. My advice is to NEVER use your Macy's Amex card in a Macy's store. If you do, they will automatically move the charge to the store card, but will not automatically move the payment to the store card.

I am so dissatisfied with Macy’s customer service that I am closing my account! I went online to the Macy's web site and proceeded to shop. I spent approximately 30 minutes adding items to my basket. I then checked out using my Macy's credit card, and was promptly declined. That was impossible, so I called customer service. "Oh my goodness, the experience was not only long and unpleasant, but I was connected to a non-English speaking lady (I presume on the opposite end of the globe), and then there was a 'lag' in the phone call"... After 42 minutes and nothing being solved, (mind you EVERYTHING was difficult due to the language barrier and the lag during conversation) I was told I would get a call back within the hour.

I, too, was denied a refund for a UPS misdelivery two weeks ago as of this writing (11/12/13). While UPS maintains that they had a "signature" for the delivery, if they did, it wasn't mine. Macy's was supposed to put a tracer on the package. They did not attempt to trace the "signature" or confirm the address location to which the carrier did deliver it, if UPS delivered it at all. Macy's merely refused my refund, in writing, due to UPS' claim that they had a "signature." This is the second time that UPS failed to deliver a shipment from Macy's. I will take this up with the NYC Department of Consumer Affairs as well, but I would like to start a class action.

For two days I worked with "customer support" trying to resolve why my bank approved purchases that were being cancelled by Macys.com. At first they told me it was a phone number mismatch but my bank assures me that phone numbers are not part of the process. Then I was told by a supervisor that Macy's policy does not permit them to clearly state why my card is being rejected and that I will have to drive the 35-40 miles to the nearest store and lose the online discount for the Christmas presents I was attempting to purchase. In the end the issue is that Macy's is refusing me service along with an explanation for the action. I am effectively barred from Macys.com just because they can.

Last Friday, I called Macy's customer service and ordered 6 pairs of underwear. When my email confirmation arrived, the order was wrong. My name was spelled incorrectly, and I was overcharged on shipping. That evening my credit card company called to report suspicious activity on my card. I called customer service 3 times and despite asking several times, I was never able to speak with a manager. I also sent my complaints via email twice hoping to get resolution but all they kept telling me was that according to their records, I had only been charged for 1 order. By Tuesday a.m., 8 orders had been placed by macys.com, all different amounts, totaling over $600.

I just had a horrible experience with two of Macy's customer service representatives - Heidi in Credit Services and Rosie or Rose at Technical Support. Yesterday, I tried to log in to my Macys.com account, but my email and my password which I have been using for years did not work and keep giving me an error. I tried to log in because I got a suspicious call from an unknown number saying she's calling from Macys.com regarding virtual gift card, which I was not aware of. After numerous attempts, I decided to call the customer service, but the customer rep (forgot the name) said that the system is currently down and told me to call back in 30 minutes and hung up.

They made all of us switch from Macy’s credit card to American Express Macy’s. They tell you there will be more benefits. What they don't tell you is now you have 2 credit card accounts. One that pays American Express for outside charges and one that pays for only Macy’s. I didn't realize this and paid the wrong account. After paying an additional 25 dollars in late fees for a 50 dollar watch, they are still charging me revolving late fees for the 25 dollar late fee I paid once they sent me the next bill. This is truly taking advantage of their consumers and double dipping into their wallets.

I applied for seasonal help. I was emailed letting me know I had an interview with them. I went to the interview and the lady Ginny was very nice. She asked if I could have my schedule at my full time job adjusted to be able to work for them, and if so I was to call her the next day. I went to work and talked to my supervisor and she agreed to work with me through the holiday season. I spoke with this Ginny on the phone and she informed me of the dress code and offered me the wage and I accepted. And she also informed me about the discount I would be receiving working there. I was told "yes" that I had this job. Two days later I received an email informing me that I do not have the job.

I've had a bad experience with returning merchandise from an order I placed on Macy's website. Rather than crediting my original form of payment (Am Ex), they sent me a letter saying they would send me a Macy's gift card for the return amount! I called customer service, told the agent I'd rather have a credit. "No problem," he says, "we'll credit your Am Ex acct." BTW, calling Customer Service is an ordeal in itself. It's virtually impossible to speak to a person, and expect LONG delays. I think it's odd that you get a gift card vs. a credit, too.

I shopped at Macy's at Lake Forest Mall, Gaithersburg, MD this morning (9/7/13). I had a Macy's WOW! $10 OFF coupon from a newspaper. The coupon was $10 off all Sale and Clearance Apparel and Select Home Items on purchase of $25 or more. Coupon was valid 9/6 and 9/7 'til 1 PM. I found three clearance items (female tops) for a total of $30.95. When I paid at the counter with my $10 off coupon, I was told that the coupon did not apply to my purchase because the clearance items were already at a low price and Macy's was not making a profit on these clearance items.

I have only been a customer for 1 year at Macy's and I am already convinced I will no longer return as a paying customer. I was called on a Tuesday starting at approximately 8:30 am with calls continuing throughout the day. I normally do not answer calls I do not recognize but because of the insistent calls, I decided to pick up - "big mistake for the man on the other end." He was informing me that I was 2 days late on my payment and instead of the $25.00 min. payment, I now owed him $95.00, and I could pay him the $95 right now over the phone! OH WOW, this is a pretty hefty late fee, I must say! Well I did refuse to pay him $95.00 and told him he had no right to call consistently without good cause. I have never heard of such a practice of sicking people on you for being 2 days late on a payment. I cannot believe that Macy's has the resources to pay an employee to make such calls, when it is surely clear that they should spend that money training some of the employees that I have been reading about today on the website!!!!! If you have experienced this and you wonder if others have, just check out a reverse phone website and you will be amazed by the volume of people Macy's does this to.

I ordered a bed and mattress and frame from Macy's to arrive on the same day that my 18 year old daughter would arrive at her never-before-seen college apartment, 500 miles out of town. The ordering by phone process was annoying because I had to write down an order number - they did not send email. I arrived with my daughter at the apartment after a long day of travel and Macy's called to say the bed would not arrive because of truck problems. It would come the next day.

The fine jewelry department staff at my closest Macy's did not know what 14k gold is, and when I asked if they knew the particular alloys that were mixed in with their 14k gold, they insisted that all Macy's gold is pure gold, which is not true because anything below 24k is not pure gold. They thought I was crazy for saying that a 14k gold content is not 100% pure gold but is 58% gold mixed with other precious metals like silver and copper. They were not knowledgeable about gold and could not even approach my question, which is, why does my 14k gold chain purchased at Macy's attract a magnet (since gold, silver, and copper are not magnetic)?

I placed on on-line order on Macys.com back in April 2013. I then returned some items but instead of receiving a credit on my Macy's credit card, I received three gift cards and two merchandise checks. I called Macy's customer service in May asking for the credit on my credit card instead. I was told it would take 7-10 business days. It is now August 26, 2013 and 9 calls to customer service later -- still no credit. In the meantime, I have been charged interest and late fees. I started receiving calls demanding payment as my account is now in collection.

Waiting to make a purchase, the 2 girls at the register were helping customers, when a manager came over screaming because she couldn't believe the line was long. There were only 2 other people and me. That makes 3. This manager continued howling at the workers about greeting customer, opening credit and making a connection. She said all this in front of us. I had to wait till she was finished for the line to move. This manager walked slowly away while looking at the clothing, almost like a shopper. Later I found out she is the assistant store manager. I felt so bad for the workers to be treated like that. I've heard of things like that happening, but didn't understand it until I saw it. Good luck Macys worker...

I had 3 gift cards that I hadn't used & was saving them to make a big purchase when necessary keeping in mind that there was no expiration date. To my surprise when Macy's Department cashier scratched the code on one of the gift cards she said it had a zero balance & she herself had never seen anything like that. I called customer service & was advised to get hold of the same cashier since she scratched off the code & she should have called her manager & have reimbursed the balance right away.

While watching the NYC Fireworks display, I was very upset at the total lack of patriotic music to accompany the display. Why would Macy's feature music that can be heard any day of the week? Why would it begin with the twisted Jimi Hendrix Star Spangled Banner and then take 20 minutes to play America the Beautiful and God Bless America? The visual display was saved at our house when we muted the TV and played a patriotic CD. I was further annoyed the next day to hear an ad for Macy's on the radio about patriotism. Horrible... You not only take Christmas out of the stores, now you pander to 80% junk music to celebrate our country.

I was at Macy's in Glendale, AZ with my mom. I picked a couple of items and asked the associates what the price was, and if she could put them on hold for an hour so I could get lunch for my mom. When I went back to purchase, the original associate Kathleen was busy and another one was helping. When she told me the final price, which I was surprised and asked to ask Kathleen how she did the calculations, she got very rude and hostile toward me. That is when I asked for a manager. Sarah, who was on duty, came over and totally ignored me and kept talking to the rude associate. I got really upset and told myself why am I spending money in this store where there is no respect for shoppers and left.

My husband who is not a shopper needed a new suit and Macy's had a good sale going on April 29th. I bought multiple suits at one Macy's and then dragged him to one nearer our home where the salesman ordered a jacket and we found the matching pants in the store. The idea was to get one suit he would be satisfied. When we had all the suits together, we decided on one and I took the suit that we had ordered online, the pants that we had purchased in the store and one of the suits that I had purchased at the first Macy's back. They were in their bags and I told them I wanted to return them and that they had been purchased on my Macy's card.

I ordered a khaki button up shirtdress for my daughter-in-law who is nursing a baby. When it arrived, it was the most god-awful tan polyester fabric you could ever imagine. It looked like something from Goodwill. I returned it the very next day. SURPRISE! Instead of a refund, I get a Macy's store credit card. That is ridiculous. I would be ASHAMED to sell that dress in a store. It was hideous.

My husband and I have been trying in good faith to settle an overdue account with Macy's who have refused over and over to deal with us saying we had to take certain WRITTEN steps to arrive at a place where we could begin to resolve the debt. Our experience with a debt consolidation agency was unsuccessful and a ripoff so we decided to deal directly with our creditors. All of them have been gracious and were willing to work with us and we have settled our debts with them without any help from any agency EXCEPT for Macy's (CitiCards). They have been rude, and short with us and impossible to deal with.

I made an error in entering my checking account number (entered two numbers wrong) to make an online payment on Macys.com and although I deleted that info and re-entered it all correctly and the payment went through just fine, now Macy's is charging me a returned check fee, late fees and interest. This in unfair; I didn't make this mistake on purpose. It was a simple human error. After several attempts to talk with their customer service (got no real response), they have turned this over to a collection agency who calls all day long. I will never shop in this store again.

I paid my Macy's bill in person at the store in Waldorf, MD at the cosmetics counter using a Money Order in Feb 2013. A few days ago (we are in May now), I received a letter that said my payment didn't get applied correctly so I owe them another $155! I noticed the Macy's employee having problems not knowing what number on the Money Order to use and asked her co-worker. My instinct was to ask for my Money Order and go to another counter to process my payment, but I didn't to avoid hurting her feelings. I don't care about anyone else's feelings anymore, because now I'm paying for it - twice! Macy's is so pathetic. Just because they can't figure out what happened to my payment doesn't give them the right to bill me again! That employee who messed up my transaction should pay! I called Macy's Customer Service number 703-558-9770 and spoke to Margaret who claimed not to know anything and only asked me how I would like to pay my bill. I asked her for the phone number to Macy's Fraud Dept and she placed me on forever hold until she disconnected from me. I will never ever do business with Macy's ever again!

I have nothing but utter disgust with my recent experiences with Macy's customer service. I originally placed a three-item order on April 24th. UPS did not deliver the package to my apartment and I emailed Macy's customer service to let them know about this. I received a response a day or two later letting me know if it was no problem and that I could just call Macy's customer service and not only would they honor my sales price, but they would also waive the shipping. I was very impressed by their response and support.

Wow! I will never shop at Macy's again. I happen to see a note on a credit report that Macy's had sent me to a collection agency. Unaware of any unpaid bill, I investigated and found out that Macy's talked my wife into using a dormant account to get 10% off but the bill was being sent to the wrong address! We never saw a bill and now Macy's management says it wasn't their fault. So for a measly $60 charge, I get dinged for a bill I never saw?! I paid the bill as soon as I was made aware of it. I will never spend another penny at a place that places no value on their customers. Why should we when Dillard's, Nordstrom and many others can easily fill the need?

I purchased something from Macy's in December and used my Macy's Charge. I never received a paper statement or an e-statement up until March when to my surprise, I received a paper statement saying I was 60 days past due on my account. The purchase was for $15.01 and with late fees and such, they were charging me over $65. I called the credit department and after explaining to them that I never received a paper statement or an e-statement, she reversed the late fees and I paid the amount plus interest which was $19.01. I asked her if there was a way I could not have this go on my credit report as a negative issue and she gave me a number of the main credit department to call.

I ordered a handbag on 04/06 for my daughter’s birthday. Birthday came and went, 04/15, and no sign of package. Multiple calls to Macy's to no avail. Macy's says it's Fedex problem. Fedex won’t respond or answer the phone. Two and 1/2 weeks and no help. Disgusting excuse for a "department store".

I am prefacing this complaint by saying I've had a Macy's card for over 16 yrs and until the incident below did not miss one payment in 16+ years and typically paid in full.

I would like to say ** Macy’s. It will be a cold day in hell before I order from you ** again. First off I ordered 3 outfits and a pair of shoes from macy's.com. I ordered them around March 20 so that they would be here in time for Easter so my daughter could take some pics. Well, the outfits arrived in time. However, the most important part - the shoes - was shipped days later. Now the reason I am pissed is because the dress and shoes were a match. Without the shoes the dress is no good, and I was not about to run around town to stores and find the color of shoes that match the dress.

I purchased 4 bone china dinner plates from Macy's web. Three days later, a box was delivered to my door step. I picked up the box and heard broken pieces so I opened it to find my 4 plates stacked together all broken with a 6" piece of bubble wrap loose around the plates dropped in a box with no packing peanuts and no return label?! I called customer service and got an inexperienced, untrained Macy's employee who just wanted to continually put me on hold for 8 to 11 minutes and couldn't understand why I keep hanging up.

We bought a mattress from Macy's with a valid receipt of 2-year payment with no interest. And two days ago, a call came from Macy's to make full payment and also pay full interest. So we ended up paying $2000 because of their system's fault. Why the hell do we suffer because of their system error? We have a valid receipt which is printed saying, "If payment is not paid within 24 months, interest will be charged". They just do not want to consider this receipt now. We are not going to sit quiet and we are planning to take this issue at a bigger level. It's because of that salesperson that some error happened and they are making us to pay. We are never going to visit Macy's; neither are our friends and families. We hate you, Macy's.

I was embarrassed by a store employee in front of other workers and other customers and accused of trying to get an extra pair of Xmas pajama pants on clearance for $3.90. I came back in to tell the woman who waited on me that she had forgotten to put them into my bag. Well, she didn't think so and made it clear she didn't. I also bought two defective pairs of Bear Paw boots and a jacket that split up at the zipper. I went in and spoke to managers. I called several times and never received so much as an apology. It has been a nightmare trying to speak to anyone regarding these matters. I've also written letters. Why does Macy's care so little? Please, that's all I want to know at this point.

I purchased a diamond engagement ring in March 2013 and it was appraised for far less than the price I paid by two reputable jewelry stores. Macy's refused to give me my money back. They stated that they were unable to because I had the ring sized. When I spoke to the salesperson, she said that I had to speak to the manager the next day. The manager informed me that she couldn't accommodate my request based on the reason I explained.

I've noticed that since I moved from Louisville to Indianapolis, the salespeople couldn't care less if they waited on you or not. In bedding, they put other people ahead of us and made us wait to buy 2 sets of Martha Stewart fleece sheets and a new bedspread. I went to Clinique which I have worn for 30+ years and more and I started my daughter at 14; she never had a pimple. She has the most beautiful skin for 44 with no wrinkles. I'm almost 70 and no wrinkles.

I work for Macy’s. I work in the logistics and operations part in Portland, TN. I'll tell y’all this... Do not shop at Macy’s. This place is ridiculous. You should see how the people that work in packing throw around everyone’s orders that have been packaged in boxes or bags. Hell I have heard them say they try to break the items inside if they know it is breakable. I have to give props though to the packing dept. These people bust their ** every day to get the orders out and they are very professional. But after packing... good luck with your order. Hell they had people loading trucks stealing tons of merchandise during the holiday season. Luckily our security dept. caught them and the items were returned from their home within an hour of being caught.

About three weeks ago, I was on my Macy's account online. I decided to add my husband on my card. The process was easy enough; so I thought. I received a letter about a week later saying that I needed to call the Macy's Protection Department. I did thinking it was no biggie and this probably has something to do with me adding my husband. I called and they do the usual questions to verify me. Then the lady told me there was a block on my account and that she would have to ask me additional questions. She then proceeded to ask me if a name sounds familiar to me. The name does - it's my aunt. She asked me about what town she lives in. Then, she asked me about her husband's birthday (which I don't know).

Very Poor Customer Service in Waikiki - The sales personnel would rather stand around and badmouth another employee than help the customers. I walked out disgusted after listening to the petty gossips and being ignored. I manage a retail store in Vegas and if I saw any of my employees doing that, they'd be out of there.

I was at the Macy’s at the Galleria Mall in Fort Lauderdale, 2414 E Sunrise Blvd, on Tuesday, March 12 at approx. 4:00pm. I was in the shoe department and picked up a pair of DKNY shoes I liked, and I then tried unsuccessfully to get the attention of the "man" at the desk. He completely ignored me so I brought them over to the desk, and he busied himself even though I was standing there, by going to the back and talking to someone and then after refusing to acknowledge me for the entire time I was standing there. It was as if he was working there and he didn't have a job to do or that I was an annoyance because I obviously wanted a shoe size. He eventually called to a ** or ** who quickly came over and was quite pleasant and took my size order and brought my shoe out.

Three times I ordered a specific Calvin Klein belt. Three times they sent me the wrong belt. After the first two times, I told the rep that the shipping department needed to look at the photo of the belt I wanted. They sent me the wrong belt again. Customer service never gets back to you as promised. Macys.com has lost a good customer.

I purchased a large rug in the Macy's San Francisco Union Square store. They said I should be receiving it in 2 weeks. A few days later, I got a call that it was on backorder and I would not get it for 6-8 weeks. I decided fine, I would wait. It finally arrived and I left to go out of town the next day, without taking it out of the packaging. I came back and laid it out to discover this odd spot on it - about the size of a quarter. It almost looked burnt. I spoke to the employee who had sold me the rug and he gave me his email address. I took lots of photos of it and sent them to him. He called to say that although I was 2 days beyond the 7-day return policy, they were going to replace it.

Macy's has horrible service and can cause major issues with their ridiculous billing practices. They make errors, refuse to fix them or make restitution. Large errors are not worth the hassles of this card and the headaches you will have talking to their customer care line. Stay away and tell your friends! They even wanted to charge a fee for closing my account in frustration after wasted attempts to find reason in this unsavory business. Shame on you, Macy's!

It has been a long time since I've been a regular Macy's customer. I recently ordered an area rug that I thought would be nice since the regular price of it was $600+ but I purchased it for almost half price. I thought what a deal! Not! I've never seen such a cheap made rug before. There is better quality stuff at Wal-Mart and that is not an exaggeration! Not only that, the rug was damaged and already unraveling upon receipt of it. I notified Macy's the very day it arrived and told them of my dissatisfaction and that I wanted to return it immediately. Long story short and many lies from customer service, it is now 3 weeks later and I still have this junk in the middle of my floor to be picked up! I've been told it would be picked up; it wasn't. I've been told I would receive a $50 gift card for my trouble; I received a $25 gift card.

Remaining balance on gift card received through MasterCard points went to zero. Fortunately, I used all but $35 of a $250 card but theft is theft. Macy's customer service is anything but. A simple review of purchases via the card would reveal the truth but reaching someone, let alone having them make any effort to help, is impossible. This company has lost its way.

Better hope you don't have any customer service issues. If you can even locate the Customer Service phone number, you will get a rep located in another country (I asked her) and hope she can understand you because you certainly can't understand her English. Forget about getting an issue resolved. I never did get resolution. I will return at my expense.

A couple months ago, I returned a merchandise ordered online by mail. A few weeks later, I received a gift card in the amount of the returned items. I called Macy's and told them I did not want a gift card - I wanted a refund. So they told me they were sorry and would credit my account immediately. I thought I had a zero balance at that point and was too busy with the holidays and work to open my statement or even remember that I had done that. My phone started ringing from Macy's this past Sunday at dinner time, so I answered and asked why they were calling me on a Sunday and hung up. The calls did not stop so when I got a minute, I got online and saw a balance with late fees. I felt bad for hanging up and made a $75.00 payment.

I have had a Macy's Card for years and always make my payments online because it's easy and I don't have stacks of paper bills lying around. This month, after scheduling my Macy's payment, I received two notices from them - one thanking me for scheduling the payment, the other was strange:

I wanted to pay off my credit card by phone. I was told, in order to do this, I had to pay $14.95 to do so. Really? A one last shot at squeezing more money out of me not to mention the fact that this so-called "American" company is anything but that?! Every time you call customer service, you're obviously not speaking to anyone in America. I can't even understand their customer service reps. This is what an American company does in a time when unemployment is on the rise in this country. It's despicable. I absolutely refuse to pay $14.95. I'm sure now that I paid it through my bank account, I'll get another statement claiming I owe for interest charges. Guess what? I'm not paying that either. As for the people who had their security tags left on their clothing, yep, it happened to me too. I had to go all the way back to the store and not a credit, not a coupon; I got nothing for being inconvenienced. Stay away from this store! There are plenty of other stores out there online that you can get bargains on.

My husband and I have had almost 30 years of impeccable credit... until Macy's chose to report me to a credit reporting agency. Apparently, I had a $6.97 charge on my account. Macy's chose to stop sending me paper statements in lieu of online statements without informing me of this change and to a Gmail account I rarely check (I honestly probably wouldn't have opened it anyway since I get junk mail from Macy's on a daily basis). Over a three-month, Macy's kept adding late fees to this account until it totaled $61, at which time I was reported to Equifax. At no time during this three month period did I receive snail mail informing me of an outstanding balance.

My Macy's account was hacked. A purchase was made, my account information was changed and a package was shipped to the NH. Macy's never sent me a statement of the purchase and late fees nor did they formally notify me their intent to report to the credit agencies. Now, my credit is affected and they have made it very clear that it will take months for them to fix this. It will take them at least 48-72 hours to even recognize that I faxed them the required documents to dispute this charge. Macy's apparently does not adhere to the consumer protection laws and apparently felt it was not necessary to notify me they would be doing this. Now, I have to spend my time trying to get this corrected and all I get from their representatives is a bunch of attitude and long wait times, put on hold, transferred around different departments and a bunch of excuses as to why this is going to take forever to fix.

Today was the worst day that someone ever treated me in any store (by one of Macy's employees). I went to Macy's in Douglaston, NY at 12:35PM to return a Lancome perfume, which I bought two and I'll return one. I first asked one of the employees where can I return, and she pointed to the Lancome perfume. I stepped by and waited until the the person who was in the counter noticed that I was there. The music was loud; she was dancing and singing with some paper in her hand. After I explained to her that I was there to return, with the receipt in my hand and handed it to her, she yelled loudly and asked me for the gift. I got scared and ashamed. I said, "Yes, it was a blue tube that I don't even know how or what to use for." I apologized to her but instead, she talked to me very loudly.

I purchased a Macy's gift card from our local Walgreens for a Christmas present for a family member. When they went to use the card, they were told the card was not activated. I took the card and receipt back to the Walgreens (who do not refund gift cards) and the Walgreens manager phoned the number on the back of the card, and tried to work with a Macy's supervisor to resolve the issue. Ultimately, Macy's will not honor the card and told the Walgreen's manager that the reason was because in these cases, it is typically fraud. I'm out $50. I highly recommend no one purchase a Macy's gift card because you may well be throwing your money away.

This dealership is a disgrace. They tell you a price in the beginning to get you in the door and once you're in, get ready for a ride of your life. After you have signed your so-called deal, they will let you know after about these little hidden fees that are added on to the additional price. They also badmouth other dealerships, which in my opinion is very unprofessional. They need to talk bad about others to make them look better? I will never go back there again and I am warning others to stay away. You can get a better deal for your buck at Chevy 112. They helped me every step of the way and they also have no fees! Please do yourself a favor and take the easy route because we all know how difficult car buying can be.

I purchased earrings online for my girlfriend for her birthday. They came in damaged and missing a stone. After trying to make an exchange, I saw the rest of the earrings were also damaged. We opted to go with the repair department option rather than just a return. After speaking with the manager about options, bad idea. The store never called to tell me that my item was in. I had to call them 6 times and got rerouted through the whole store. Finally, I got someone who told me they were in. I went to pick them up, only to find out that they do not repair the Fascination collection - 3 weeks wasted. The clerk then told me they had another pair in stock and couldn't find them. Figures right.

I've been a customer of Macy's since 2008. This past month, I tried to place 5 orders which kept getting cancelled because they went to my home address and not my billing address. They never called to confirm any one of the 5 orders. I tried calling them and they apologized and said the order was being shipped out. There is no order. After calling 10 times, being put on hold for over 1/2 hour, I am done with Macy's. I don't know what has happened to them but their customer service has slid down the scale to a big 0 in my book.

I went to Macy's a few months ago and noticed a pair of Tahari shoes, not on sale, for $98. So, I waited for them to go on sale. So after a few more weeks, they got marked down to $69. I was really happy, so I kept an eye on them. They got marked down from $98 to $69, but still too expensive for me. So I waited. Well I logged on late at night and noticed there was an extra 25% off friends and family. So I was happy; unfortunately, I didn't have enough money to buy two pairs of shoes with free shipping. I felt there was enough shoes left. The next day, I saw the sale again - $52 the same as the friends and family discount, but just discounted. Guess what? My shoes were suddenly sold out. Bummer I thought. The only pair left was vanilla in all sizes, not black, and wine in 7.5. They were marked down to $52 and change. I was mad. I never ordered them and I kept checking other sites to see if I could get them at a similar price.

I was interested in ordering a Keurig Brewer. I saw in your sale circular, WebID 527513 that you have the brewers on sale for $119.99, regular price $174.99. I saw this exact same Keurig Brewer this morning in Dunkin' Donuts on the Post Rd. in Stamford, CT for $119.99 not on sale, regular price! It seems you increased the price of the brewer and then offer it as a "Sale Price" at the regular price. I priced this brewer at Bed Bath and Beyond and they also offer it regular price for $119.99?! I then went to the Bed Bath and Beyond on Sanford Blvd. in Mount Vernon, NY. The exact same Keurig Brewer was again for $119.99. I asked a salesperson if the brewer was on sale. He told me that this is the regular price for this Keurig Brewer Model B40.

Back in October, I went onto Macy's website to make a payment. Once I logged in, I noticed that I was already paid up to date and was not due a payment until November. I set up automatic payments to be taken out of my account in the future to prevent the need of logging on each month. On November the 26th, I logged on after noticing that a payment had not come out of my checking account. The payment due was larger than what was normally expected. I called Macy's on Nov 28th, spent several hours calling, being transferred, hung up on and promised calls back from numerous representatives. I must say that Macy's Customer Service has become extremely poor, both in store and over the phone.

Macy’s forced my wife to resign for her disability by Undue Influence. Macy’s is located at Westfield Fashion Square, 14000 Riverside Drive, Sherman Oaks, CA 91423; 818-788-8350. Macy's will try to protect their illegal actions by making false excuses to terminate long-term employees and protected class employees in an attempt to avoid lawsuits. And in the process, Macy's creates a defamation case.

I have been shopping at Macy's since 11-01-2012 and decided to purchase a Coach purse for myself. The Coach bag cost me $495 and not paying attention, the cashier tossed the receipt in the bag or never did give me one and the sales ticket was not attached. When I got home and tried the bag on shoulder, it hurt my shoulder extremely bad having fabro/arthritis and have a handicap plaque because of my disabilities. I have tried to return the handbag and I didn't want my money back, just a credit to get a comfortable handbag and explained to Andrea, the male manager from the handbag department. He didn't explain to me what he was going to do and walked away and said he would be back.

Crystal ladies' watch is sold as Diamond watch at Scottsdale Fashion Square Mall. And it takes 14 business days to get your money back?! Do not buy anything from Macy's Jewelry Department.

Macy's forced my wife to resign for her disability by undue influence. The manager forced and coerced my wife to sign papers to quit her job (to resign). Macy's did discriminatory discharge on my wife. It was wrongful-termination / age-discrimination. Because of her disability, my wife had no idea on the papers signed. Macy's never placed my wife in a different job for her disability, a violation of ADA and EEOC, when an employee becomes disabled. In 2003, my wife's doctor informed Macy's of my wife's early disability In 2005, my wife asked for accommodation, filled forms at the office, but the request was ignored, because my wife was making more money than other co-workers and Macy's would not allow my wife to do office work or any type of different work. My wife's position was floor sales (never promoted, but had a superb reputation).

On 11/24/12, Macys.com advertised a pair of bearpaw boots for $95 which I was trying to order the entire day. But when you click on the shoe, no information would come up and it said sale ends on 11/24/12. I contacted Macy's thinking that there might be something wrong with the website. They told me they do not have the shoe in stock, so I went back in on 11/25/12 and they were still advertising the shoe on their website. So I called again and insisted that they honor the price and order the shoe for me. They told me no.

First of all, customer service is pitiful at best. I don't shop there much, but when I do, 100% of the time I have a problem with customer service. Today (11-24-12), I purchased a menswear product. The product was on sale, plus had a coupon for percentage off, and paid cash. I received change and was short $2.00, basically the discount amount. Last visit prior to this one, I purchased a product from Clinique in Macy's Ridgedale, and believe it or not, they forgot to put the product in the bag and that was after they failed to give me the product I asked for initially. After I initially requested a product, I asked them if this was the product I requested, and nope, not a chance. And the top it off, they did not even put the product in the bag.

We attempted to purchase a new leather loveseat from the Macy's Home Furnishings store in Costa Mesa on November 7, 2012. I wrote them a check for the sale. Days later, the sales agent whom we made the purchase with, called and told me my check was declined. I called my bank and they assured me the funds were in the account and also, that no check had been processed and declined by them. I called back to the salesperson and they said it was out of their hands. They use an outside check cashing service, which had performed a credit check and declined the check without even processing it.

We placed our furniture order in August. It is now November and we have yet to receive it. This problem is due to 2 parts on Macy's: When we originally placed the order in August, we were informed that a piece was back ordered and Macy's would not be receiving the merchandise until beginning of October. After this information, we raised our concern and questioned Macy's if we would be able to receive the furniture before Thanksgiving since we needed it by that date. Macy's representative informed us that we should be receiving the order by then. Fast forward to October, we called Macy's for an update on the status of our furniture order and delivery. We were informed again the piece has yet to arrive and it would not be until end of October/ beginning of November (they did not call or send any correspondence regarding this issue; we were only informed when we called for a status).

This is the second time I received a card for a free lipstick. Upon going to Macy's two different times, I was told there were none left. I did not expect that of Clinique. I'm very disappointed.

I am a bigger girl and every time I go to Macy's and I'm not dressed to the hilt, all cashiers (male and female) will not help me! If I ask for assistance, I get a disgusted look and get told that someone in the plus size department can help me. That is ridiculous, especially if my concern has nothing to do with clothes! Every time I check out, I don't get acknowledged. The cashiers just stick their hand out while looking the other way. They always ask me if I want to open a Macy's account (which I don't care about, it's their job) but when I tell them I'm really not able to, they almost laugh at me. I'm really sick of being treated like this especially when I am spending my hard earned money there.

I opened a Macy's account and used the discount that was offered to purchase a dress and some shoes. About a month later, I went into my local Macy's store to return a pair of shoes that I had not worn and to close out my account. I have a good credit rating and always pay off my balance in full, and I did not want to have too many accounts open, because of the risk of forgetting to pay off a balance. I asked the salesperson for my balance so that I could pay it off by check, and I paid the amount I was told. I received some mail from Macy's and assumed that it was junk mail because I had already closed my account. A couple of months later, I received a call from Macy's. I called back, and after wrestling with the automated system (and having it hang up on me), I talked to an agent, who told me that I owe $44+ on my account for the $10.18 balance that I owed on the account plus late fees. Though I had been told my account had been closed, I was not told that I would need to pay an additional amount for adjustments made to my original discount.

I live in Brazil. In the month of April 2012, I bought 1 shirt and was charged 2 shirts at the Macy's store # 719 - Houston, TX. From April 2012 to exchange emalis with Macys, I was referred to **, VP of the Store, **, Loss Prevention Manager and **, do not know who he is. By laziness or lack of interest in customer, till this day nothing has been resolved. They informed me that half the value returned by exception (is this kindness?). I sent all documents - copies of cash register tape / extract my credit card. This is a disgrace! We're talking about less than $20. They do this because I live in another country? I feel cheated and very poorly attended. If VPs have this level of preoccupation with customers, we are truly lost, with disposal of countless emails exchanged with people I mentioned. The value is negligible, but it's mine and I want it back.

Brides-to-be: attention! If you love your friends and relatives, don't register at Macy's! A few months ago I went to their site and spent about $400 on wedding gifts for the daughter of a close friend. A few weeks after the wedding, I received an e-mail from Macy's saying one of the items was out of stock and could no longer be ordered online. OK, I get that. I knew the bride would probably get a notification saying the gift had been cancelled (because she had previously been told it was ordered but on back-order), so I called the 800 number to find out what gifts they hadn't yet received so I could order something else. I gave the woman at Macy's my name and address, e-mail address and the Macy's original order number and offered to use the original credit card number, too.

When the salesperson brought me a box of shoes to try on, I noticed it looked used on the bottom (worn and dirty). When I called the salesperson over, before I showed her the shoes, I told her that the shoes looked already worn. She didn't even look at the shoes. She agreed immediately and said, "Yes, they are. I guess you don't want them?" She asked me if I still wanted the shoes. Of course not! I go to Macy's to buy "new shoes", not used shoes. I was shocked. She knew they were used and tried to sell them to me. What is even more shocking is that Macy's allows used shoes to be sold, and the salespersons put the shoes in boxes and try to sell them as new. I walked out and went to Nordstrom.

After two days of trying to get an item sent to me, calling long distance to the stores at my expense and being told I would get a call back but no call, three sales people were very nice and were truly upset for me, the customer. As far as my wish for Macy's department store, I am not a nasty person but I will rejoice when I'll hear that they have closed for lack of business. I had also wanted to purchase a very lovely handbag - it was $180. I would not spend money in your store. I will find it elsewhere.

There was a discrepancy relating to the balance owed to Macy's. The representative offered me a settlement - I accepted. I know it's been a long time in filing this complaint but knowledge is power. When I was applying for a mortgage, my credit score was low. Macy's was still being held against me even though I paid in full. The loan officer informed me that settlements reflect negatively against your credit score. It is unethical for any company to offer this as a choice without entailing all that goes along with a settlement agreement. What I didn't know and the representative did not tell me that by accepting a settlement, it would hurt my credit score. I was not given all necessary information to make the best informed decision. This debt has been satisfied and should be removed from my credit history.

I bought a pair of shoes through Macys.com using a gift card. The shoes arrived and did not fit, so I returned the next day. Then, I heard nothing and did not receive a credit. Weeks later, I called Macy's customer service and they acknowledged that they received the return, but did not send me a gift card for the credit. At that time, they said they would send the credit and I received an email confirmation. Weeks go by, no gift card. I chat online with an associate who keeps me on the phone for an hour and a half, only to say that they will send the card again. Sure enough, there's no card. How long does it take to process a gift card?

I ordered new bedding and new sheets for the house. When I received my Martha Stewart sheet "set", I discovered that I had paid an arm and a leg for a single fitted sheet. I went on the website and found that nowhere does it state that it’s a single sheet only. You have to be extra aware of what you're ordering. Since it was my mistake for not being more careful, I ordered the matching pillow cases and flat sheet. Mind you, by the time this order had been paid, I had paid $100 for a 400 count sheet set. And that was the sale price. Had I ordered it not on sale, it would've been $200. Who in their right mind pays that kind of money for a 400 thread count set?

They called the number listed on my account to tell me my bill was past due. My boyfriend who do not even live with me picks up and they told him my outstanding balance and how much was due. This is a breach of my personal information disclosure. I am pissed off which led my boyfriend and I to have an argument which was none of his business in the first place. They have no right to disclose my business. I need to know what action can be taken against them for this.

On May 21, 2012, I bought a $100 gift card for Macy’s at Kroger in Hillsboro, Ohio. I went to use it on my way from hosp. at the Beechmont location near Cincinnati. When they scratched off the numbers, I was told I had zero balance. I called Macy’s and was told it was used in California. I have been a great customer and I haven’t shopped or used my card since at either store. My card had not been out of my billfold since purchased until I went to use it on June 20. I’m not a happy camper. I hate to quit shopping at Macy’s and Krogers, my 2 favorite stores, but I will what can be done. Thank you.

On March 23, 2012, I ordered a dress which was too small. I returned it in the beginning of April. It is now 8/8/12 and I have yet to receive my credit. I have called at least 25 times. Every time, the representative says they will credit my account and allow 7-10 days for the credit to hit my account. I make a calendar note to check, and there is never a credit to my account. Macy's has sucked the life out of me. I assume they feel I will give up at some point but I just want my credit. It is ridiculous at this point.

Macy's is the only store that refuses to credit back unauthorized charges made by someone without a credit card - but armed with my Social Security number and a forged driver's license. All others have quickly and easily reversed the charges. It is now more than three months. I have filed the police report, the written authorization, and attempted to go into the store. I then found out that Macy's has no in-house place to report fraud. Five phone calls, three trips to the store, four fax authorizations later - but up until yesterday, Macy's fraud department was claiming they hadn't received anything.

We responded to a 6-day Home ad in the Seattle Times. Texts of ad: "Special $49.99 25-PC complete Cookware Set Reg. $119.99 after special $6.99 Only at Macy's Basics nonstick with glass lids, cook's tools and crock by Tools of the Trade” Web ID 555604. With the ad in hand, we went to the Macy's in Everett Mall, Everett Washington. When we did not find the item in the ad on display, we asked. The young lady looked all around, looked up stairs, called a manager over. Finally, she told us they did not have that in the store. I pointed out that the ad did not specify “only available in certain stores.” Then, she proceeded to try to interest us in a more expensive set, or a 12-piece set for the same price. It’s definitely false advertising and an attempt at bait-and-switch to a lesser 'deal' or a higher-priced 'deal'. We left telling them we were only interested in the items in the ad and that we were going to Bed Bath & Beyond. Macys.com also does not have the 24-piece set advertised.

I placed an online order on 7-24-2012 at Macys.com using my debit card. The order went through and I was given a confirmation and order number. I was informed by email two days later that my order had been canceled. When I called, the rep stated that the card had been declined. Immediately, I placed a call to my bank and went over the transaction and was informed by the rep that the funds where available, and the transaction had a receipt number where the funds had been taken by Macy's. So why is my order canceled? I spoke with two other Macy's associates and they couldn't give me a reason for this ordeal. I order often online from this debit card and have no problems. This is ruining a special event that I have planned!

I had signed up for a Macy's card to purchase a pair of shoes at discount. I had inquired at obtaining the card, "can I pay from Canada easily?" I was told this is a non-issue. I have since tried 3x to pay my account by sending checks written in USD funds using the payment envelopes provided by Macy's. These checks were not cashed and I was charged late fees. My "deal" shoes are now costing me more if I bought them full price in Canada! I have since called customer service at Macy's to inquire why my checks aren't being cashed & they treated me as though I was at fault. They inquired if I had written in USD funds (I had) and then they recommended I either drive to the USA or get a friend to open a US checking account to pay my bill - these are the most ludicrous recommendations! Macy's should not issue cards to Canadians if we cannot pay!

Today, about 11:00 am, I received a call from 888-661-2566, first from a person who refused to give his name. I asked for the manager, a Mr. Tony **. The manager came to the phone (8 minutes). He stated, "I am calling on behalf of Macy's Dept. store. You have not paid on your account since 3/2012." I said this is totally untrue. I have two accounts. They are paid monthly automatically, i.e. regular $55; next bill due 7/26/2012 and was confirmed today about 12:30 pm. I called 866-593-2544 and spoke with Lend, The Visa. Last Payment of $111 was credited on 7/1/20 at Macy's account **. Both are closed as of 2009. I was on a payment plan which was current and now on monthly billing. I am now retired two years and made agreement with various credit stores who confirmed by mail and monthly billing. I paid a settlement amount with most. Please help. Thank you.

I tried two times to use my gift cards to purchase online. Both times (after spending time choosing items, of course) during checkout, it says, "Unable to use gift cards at this time, system down." I drove to the store and while waiting forever in line because they don't hire enough workers, I was subjected to listening to multiple cashiers complain that there are not enough employees. One employee even told what I think was a customer over the phone very rudely that she was too busy to take her call. I then heard her tell the person that no manager was available to help her.

I received a wedding gift, guest taped the needed receipt to the gift. The gift was $112.00 plus tax (I already had a similar type of gift, so no need for it). I expected to return it and get a cash return. Typically, don't shop Macy's - the only options were to credit back the card (gift giver) or accept a Macy's credit. I wanted a cash return as I wanted something else from another store. I don't like the fact that the gift giver does not know that this cannot be returned for cash return! You have the product, you have the receipt, why am I locked in to have to buy at your store?

Returning online purchase - I will never purchase anything online from Macy's. The reason being that it is so much work if you can't return it to the store. The label was missing on one item where I had to make my own and send it via USPS. Then I was told that I would not get a refund for another 25 days when it has been 11 days already, not counting the days I waited (2 weeks) for Macy's to email the label to me. Just too much work for what should be a relatively simple process.

Automatic Charges for Credit Protection Services - I recently applied for Macy's credit card at one of the stores. I was never told that I would be automatically charged with fees for Credit Protection Services. I noticed a charge for $10 on my first statement. My daughter is an attorney that litigates class actions and if anyone else has been victimized by Macy's fraudulent practices, let me know.

I was unable to enter the Brazil Sweeps contest via Macy's website despite numerous attempts.

As many others, I am a loyal Macy's shopper and tried to enter the “Brasil Sweepstakes” online. After multiple attempts, I gave up. I am very disappointed that I spent the time and seeing that there have been many complaints for weeks prior to this. I gather that Macy's just doesn't care - or they would have fixed the problem by now.

I cannot get a return mailing label after many tries to do so. I ordered a suitcase from macys.com and was sent a wrong item. I ordered a 4 wheel suitcase and was shipped a 2 wheel suitcase. I requested a return shipping label twice by phone and was told that it would be e-mailed to me, twice. I never got it, even though I get other e-mails from Macy's. I requested it through an e-mail and have not gotten a response.

Your customer service sucks at Macy's! The sales associate that attended to me was very rude! There needs to be a manner in which items are priced.

Like so many others, I have been unable to enter the Ultimate Brazil Getaway Sweepstakes, but for a different reason than I've seen so far. I am able to fully complete the online entry form, but when I click on "Enter," I repeatedly receive a warning in red that the date of birth field must be filled in, even though it already is. Since so many of us are being thwarted from entering this sweepstakes in so many different ways, it seems at best that this is a terribly unsuccessful advertising campaign and at worst, a flagrant scam.

I tried to enter the Brazil sweepstakes online. I kept trying to enter the contest, but the site would not let me do it. Is this a scam? All that came up was a site to buy things in Macy's. Could you enter me as I am a good customer? I am really annoyed now. Please answer this complaint.

When I tried to log in to enter the Brazil Getaway Sweeps, it told me that access through this server was forbidden. What server or computer is not forbidden as it did not work on my daughter’s or my son's computers? Is there a glitch or is this a scam to get you to log into Macy's. It brings up the Macy's site and I could log on to shop, but that was not my purpose. Will this glitch be repaired in time to enter the contest? I am a longtime Macy's cardholder and shopper who is disappointed with this "apparent" giveaway.

Where is the entry form for Brasil Sweepstakes? I came to your site and found no entry form to sign up for the Brasil Sweepstakes. What's going on?

Like many other dissatisfied Macy's customers, I can't sign up for the Fly Away and Play in Sensational Brazil! Why doesn't it work to enter to win? I'm even trying to use the text option. Zero function for access to either method. Please repair the use of this basic system to enter. Right now, I feel Macy's has misrepresented the entry method and the overall trip through or with Delta Airlines.

I have tried three times to enter your Brazil Getaway and I am not able to log on! Why advertise something that's not available?

I have tried unsuccessfully several times to access your site (macys.com/brasilsweeps) to enter your contest, but it does not work!

I have tried several times to enter this site to enter for a trip to Brazil contest. I could not get in. What is this?

This is the second month that Macy's new payment system refuses to pull out my recurring payment. All of my "one-time" payments have been accepted. Macy's however is quick to have their collectors to call the number for the account. They don't identify themselves unless pressed. They are creepy and say odd things as though someone is hiding from them. They start-off harassing individuals instead of being "courteous". So, I don't know why they call it a "courtesy call". It clearly is not a reminder to make a payment. Instead, it is a hassle to take your payment over the phone. I'd rather go in-store to pay than give some creepy person my information over the phone, especially since their "secure" payment system site rejected my recurring payment in the first place!

Brazil getaway - I received MCY May WK# 5/11 Booklet #1040003 advertising recommending to enter the chance to win a trip to Brazil by going to macys.com/brasilsweeps. I did that and the response was "you are forbidden to enter this site". Why send the invitation if you're not set up? The one time I was willing to register, this is the response I get.

They will start calling you the very next day your payment didn't get in. You speak to them on the phone and it's hard to understand them and they don't understand you. This has been happening more and more often and it's quite frustrating! The customer service for this company has gone from bad to worst. I've been a card holder for over 12 years and never have I had as many problems as I'm having lately. I schedule payments on line in more than one occasion and they have not gone through leaving my account late. When I do pay, it takes over a week for my payment to post and at this time CS is already making harassing phone calls all day long! Why has such a well known company taking care of business this way? I can't wait to pay off this bill and never buy from them again! I can't deal with such hassle and disregard for the consumer. Better Business Bureau next!

Triple charged for one online purchase: I placed an order with Macy's online (macys.com) and they split my order into several shipments. That's okay. Each time they shipped, they charged my account. After all orders were shipped, the total amount was charged to my account and then Macy's charged my account for the full $800, which is a $1600 charge on my account. This was unnecessary and caused billing issues within my bank as my bank stated there were fraudulent charges on my account, suspending my account then Macy's placed/drafted another $800 charge on my spending account which made the account go into insufficient funds, charging me $35 for each individual transaction plus I now have to switch my account numbers.

I purchased an online $50 gift card for my granddaughter on 4/29/2012. I received a confirmation email stating it would be sent in the next 24 hours. Today, 4/30/2012, I received an email stating that there was a problem and to please contact them to proceed. I called and spoke with a man who said there was a problem because I had given them a different phone number for me. I had used my cell phone rather than my landline. I cleared that up and then he proceeded to tell me that I would need to tell him the amount of my last two charge account payments. I explained that I wasn't near my computer which I would have to turn on, etc., couldn't he ask me something else? So he then went through a series of multi-choice addresses, counties and I had to verify the correct one, which I did. He verified my address, my Social Security number’s last four. Then, he said he could now put the card through. Then, he asked me for my granddaughter’s e-mail. I didn't know it off the top of my head and again I was not at my computer.

I purchased my Tommy jeans on April 18, 2012. I got it home, went to wear it to an event on the 19th and there was the ink anti-theft left on it. I live 10 miles from Macy’s store in Evansville. On Saturday, I went back to the store 10 miles over, where I shop a lot. There I walked in with my whole purchase and all I got was a sorry!

I watched Fashion Star last week and fell in love with the cropped collarless blazer. I went into the Macy's at North Star in San Antonio at 2:30 p.m. the next day to place an order. The experience going into the store was amazing. Someone walked me to a register and explained that the order would be done by phone. The poor lady at the register was able to look up immediately to see that there were three pieces of the pink blazer left and five of the metallic color one. The blazers were at the store in New York.

Warning to anyone wanting a Macy's credit card, get a Susie Ormans' credit card instead. We applied for a card at a Macy's store in Florida and ran up charges of $135. We received our statement on December 22, 2011 and that day, I sent them a cheque to cover the full amount. The due date was December 25, 2011 and our cheque was not posted in their accounts dept until January 2012. We then received a notice end of January 2012 claiming we now owed them an additional $95. Yes, they received full payment for our bill but now they wanted all sorts of late fee charges. I am totally befuddled and to add to this, Macy's now tell us that we have been credited $68 but we still owe $25. What sort of math is this?

Macy's bill collectors (1-800-511-3207) keep harassing me to call them regarding a past due payment. This year in February, I returned Macy’s call about my bill. I told them that I received paper statements and it's a reminder for me to make my payment. Then, they told me I was on paperless statements and said it was because the last time I made an online payment, they were experiencing some technical difficulties that made my account default to paperless. And a late fee was added to my bill, too. Then, I was really confused when they mentioned I should be receiving my paper statement soon when they just got done telling me I was on paperless. The late fee was adjusted and they said they fixed my account to paper statements by mail.

Macy's sent me a 'Thanks For Sharing' gift card with $171.64 on it. I carried this card around with me in my wallet for over a month. I decided to take my mother shopping for her 50th birthday, so I told her, “You pick anything you want and I'll pay for it with the gift card they sent me!” To my surprise and embarrassment, the card was void. The associate behind the counter had to call customer service. I ended up talking for over 30 min on their phone. I was beyond embarrassed and mortified when the customer service rep told me that there was nothing she could do. So I had to turn to my mother and say, “I can't pay for the shoes. I'm sorry.”

I recently have gotten about 20-30 calls a day from 727-556-5492 and they hang up. I get calls all day long at work and in the evening when I am asleep. After 50 calls, I finally called the phone number and was told it was to collect on a Macy’s bill. I have had the account for 25 years and always pay my bill on time. This was an oversight and instead of them sending me a letter, they decided to harass me to no end. This is sad. They are worse than the mafia. This is no way to treat a gold card member.

I filed a claim for a rip in my furniture, which is supposed to be covered under the worrynomore plan that they told me I should buy. My furniture is supposed to be covered for 7 years and the policy is only 2 years old. They denied my claim saying it was "normal wear and tear". I am furious and not sure where to turn for help. I hate being ripped off when I worked so hard to save money to purchase the product.

I purchased new bedding online from Macy's for a total of over $600. As soon as I received the bedding, it went on sale. I called and asked for a refund of the difference of the original price versus the new sale price. For my order, I used a promotion code to receive and additional $10 off each order (2 orders total). The promotion code was applied to the actual cost of the bedding and the refund given was the difference in the original price (less the promo discount) and the new sale price, essentially ripping me off my $20 in discounts.

The salesman of Clinique is so rude to me. They did not help me, and they let me wait so long today. I went to Clinique, Macy to take my gift, and when I was there, I asked the salesman of Clinique where I can take it. They just let me wait. After a half hour, I asked again where I can get it. They just said, "Only the gift card, you cannot get the gift." And they said they needed the bill for what I bought before.

Outrageous interest rate - I am a Canadian who shops in the US occasionally when I find myself south of the border. After my 3rd or 4th visit to a Macy's, I finally succumbed to the charms of the clerk and reluctantly completed the Macy's card application to get an in-store discount. I routinely charge to my Macy's card when shopping in the US & pay off the balance in full or overpay before leaving the US. This way I don't have to purchase US funds through my Canadian bank and use snail mail to get the kind folks at Macy's their money in time.

Around 1/12, my 2-year-old granddaughter had a urinary mishap on my mattress that soaked through the cover. I followed the instructions by the letter lest I void the warranty on the mattress from Macy's. Well, lo and behold, they sent me a sub-standard replacement cover that couldn't have cost more than $15. I called and complained. I said I wanted the same cover I had bought originally, so they sent me a terrycloth cover. What a joke. Then they were supposed to come to my house to clean the mattress armed only with a spray bottle (of what?). I could have done that myself, except for fear that if I had tried to clean it myself, it would have voided the warranty on the mattress. Now, after 2 1/2 mos., they show up at the door unexpectedly, on a Saturday, and I turned them away. Soon after that, I get a call that says I refused service and my warranty is void. Beware buying any mattress or furniture at Macy's.

My daughter had her cell phone for 4 years. Starting February 20, 2012, Macy’s credit card services started calling my daughter and harassing her. We do not shop at Macy’s and do not have an account with Macy’s. Her phone number is registered on the do-not-call list. The calls are too much. I called to find out who is calling thrice and they told me they would remove the name from the list and have not. I had to block the number on Verizon and still Macy’s credit card services have not stopped. I'm going to file a police report next. I want them to stop harassing my 16-year old daughter.

One year ago, I had battery replaced in my tag watch at watch repair in Macy’s. My watch stopped working in less than one year. When I went back to have another battery put in, I was told the battery in my watch was not Swiss but Japanese and because of this movement was messed up and that I needed to send it out for service at a cost of $445.

I have been a credit card holder with Macy's since they bought out Burdine's. I was with Burdine's since 1988 and never had an issue, etc. When I received my March statement, they said I did not send a payment for February so they were charging me a late fee of $25.00 and my March payment would be $75.00 instead of the normal amount of $25.00. I contacted the Orlando store at the Altamonte Springs and discussed the problem with someone who could hardly speak English and did not understand my problem. I will send the normal payment of $25.00, also the one for February, so the total will be $50.00 and not $75.00 as they say I owe. Deduct the $25.00 late fee. Thank you very much. If you need to know my credit card number, I will furnish it as required. Please expedite this problem.

I am very angry to write this email up to now. I have gone to Macy's in downtown Boston after 8 o’clock last night. I tried to buy some cosmetics as gifts for my sister and my wife in Estee counter. A Chinese girl in the counter said that all the gifts have gone, although the advertising campaign hasn’t finished. However, she said that she will give alms a set of gifts if I buy more in Chinese language. I am from China. It is dirty language. I don’t believe the words can be heard in the United States and she was from China. I don’t want to complain to my countryman, but I can’t bear what she said.

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In June of 2007, I went to Macy's to buy a pair of glasses, due to the fact that I lost the glasses I had for some time. I had a prescription already written out for them, but I was told that they could not make that prescription. The reason they said they could not do it is because they felt it was old. I was telling them the prescription was written out by my doctor. They basically forced me to do an eye exam, and it was wrong. The reason I say it was wrong is because when I came to pick them up, the first pair was completely off again. They offered to change them after again checking my vision for a second time.

I ordered some products of Estee Lauder. I chose the skincare gift Time Zone but you sent me a make up gift. I contacted with your customer service. The customer service told me I can change it at a nearby Macy's store and she checked the gift at the nearby store for me. She told me there are more than 100 skincare gift Time Zone at the nearby Macy's store at 200 Baybrook Mall Friendswood, TX 77546. I went there this evening. The salesgirl didn't want to change it for me. She told me she had no right to change for me. She told me to come back again next day. I lived at Galveston. It is so far to the store. I don't know why she can do like this. Is this Macy? Macy's store at 200 Baybrook Mall Friendswood, TX doesn't belong to Macy group? And the wrong gift is right? I am very angry for this thing. You have sent the wrong one for me but the store didn't recognize it was its responsibility. I don't know why Macy can do like this.

Macy's has the promotion that getting some gifts with Estee Lauder purchases. I ordered Timezone skincare set as the GWP in the order. But I received a makeup set. I contacted the customer service and they insisted that they sent the correct items. Then to prove I didn't make mistake in last order, I made another order and did screenshot of every step until the order confirmation. Today, I got the new order, and they changed it again. I'm very angry to be treated this way. Macy's is playing Cheated Advertisement and treats me as a fool.

I never applied for Credit Protection Services when I opened my Macy’s account. A charge was made in my account and I immediately requested a refund as soon as I saw the charge on my statement. Credit Protection Services refunded $6.92 on my Macy’s Amex but never refunded the amount of $40.06 on my Macy’s charge card. They stated that this amount was too much and had to go through their resolution department. It has been over 70 days and this matter has not been resolved and I have not been contacted. I have been advised by Macy’s that my account is in collections, but I refuse to pay the $40.06 because I am due a refund.

I am being harassed that my account is overdue. I have not even received the card, invoice or an address to send the payment. The last purchase I made was on 2/7/12. If I knew that when I applied for the card back in December the only payment method available without giving some stranger on the phone my bank information and I was to send a certified check in US dollars to some place in Iowa, I would have laughed at the very confident sales clerk that informed that issuing cards to Canadians was common practice. From the complaints on the internet, well, you should do something about that policy. I would have preferred to be billed in Canadian dollars based on the exchange rate of the day of purchase, just like all other credit cards do.

I placed an online order at Macys.com. I never received the item and eventually had to call Macy's to seek an answer as to why. I spoke with CSR Marie and she informed me that the item was cancelled six days after my order was placed. This is over a week ago. I asked why I was not contacted concerning this cancellation and she stated she didn't know why, that Macy's usually sends out an email detailing why an order is cancelled. That may be an oversight but that does not explain why Macy's is still offering the item even though Marie and the email I received this morning concerning the negative review I placed on their website (it has now been removed) have stated the item is discontinued.

We were charged a late fee of $25.00 and interest of $2.00 on a statement that was paid in full 5 days before the due date. Macy's scam includes hiding behind a statement "payment needs to be received 7 to 10 days before the due date". What Macy's is doing is not processing the payment on time so they can say it's late and therefore charge these outrageous and unjustified fees. Beware consumers!

We purchased a ring on Valentine’s Day, 2/14/12, and it needed to be sized (they only carry size 7 in the store). We got the extended warranty, so this would be free. What the clerk failed to tell me is that it would take forever for it to be sized. My fault for not looking at the sheet. It says due date ASAP; however, after numerous frustrating calls I keep getting the same response: "It could take up to 3-4 weeks." Are you kidding me? Why would they not just send me the same ring, a 5, that is sold on their website? The store employees lack honesty and I am losing patience with the jewelry department. For the amount of money we spent, it should not take up to 3-4 weeks to size a ring!

As I was shopping at the clothes section at Macy's at Plaza Bonita, my mom who just got done with her radiation therapies form breast cancer, was given the change of $20. My mom at this point of shopping is very tired and realized that her $20 bill was severely ripped.

I ordered a Simmons mattress set from your downtown Macy's store in Spokane, WA. This was for my grandson (a student at the U. of I. in Moscow, Id). On Feb. 22, 2012, he drove to Spokane to pick up the set. The loading dock person loaded the set into the pick-up and "secured" it with bungee cords. Within 5 miles of leaving the store, the mattress and box springs fell out of the truck. My grandson was able to retrieve the box springs, though completely broken up. He then went to pick up the mattress top, but before he was able to get to it, another pick-up had stopped and 2 men immediately loaded it into their truck and sped off. My grandson then called the police to report the theft. He was completely devastated by this entire incident and was grateful no accident was caused. He had trusted that the loading dock worker had properly tied the 2 pieces down, as obviously he had not! Your customer service representative suggested I give you my sales check number as well as my phone number. Here they are: **. I would appreciate your attention to this matter ASAP. Thank you.

This shirt is **! The ravages of active use devastated it! Your sales staff lied about its worthiness. You profiteers are happy as pigs in **. Your customers, however, are burning up. You failed in your responsibility to due diligence. I demand the shirt be made whole in one way or another.

On February 15, 2012, I made an online payment of $40 dollars to Macy’s only to find out two days later that Macy’s withdrew $276 dollars out of my checking account causing me to have a negative balance of $44.09 dollars in my checking account. When I spoke to an agent, he stated it was an online problem and to get my bank to give me a statement transmittal and fax it to Macy's.

On 10/27 and 11/04/2011, I was charged twice for the one purchase on my card. As a result of that, my account was charged three times for insufficient funds at $35 each, which put my whole account out of sync and damaged my good credit record. I notified the company on 11/18/11 and found out the company had technical issues in October and November. I was told all would be corrected and I submitted all requested paperwork. On 12/20, I called again for information and re-submitted my paper work again via fax and was told again I would be compensated. There has been no correspondence at all from them to me as of 02/11/12. I would appreciate some assistance in this matter. Thank you.

I called regarding a late charge of my January bill and spoke with a man by the name of Bryan ** who was very rude and would not let me finish my sentence. I never got a January bill and did call last month and was told a bill would be generated for me and it was not. This Bryan said to send him in some money. I said I would send $50.00 and he said I needed to send more than $25,00 and I said $50.00 was more.

While shopping, a clerk convinced me to open a Macy's charge. It was done through a cash register on 1/6/2011. Never did the clerk tell me I was signing for a Macy's and American Express card. I never received the card in the mail. On 2/09/2012 I started getting phone calls letting me know my payment was late. The woman on the phone waived the late fee and the $14.95 fee to pay the bill over the phone. That made happy, but now I had to cancel a card I never received. She gave me customer service number to call. I called the number and it was for HughesNet. I looked up the number myself on the internet. I called it and tried to talk to Rusty; we had a hard time communicating and eventually the call was dropped.

I drove to the store. Looked for the item. Found it and went to purchase. I was told they would not honor the ad for item # 244384 on Macy’s one-day sale (02/08/2012).

My parents purchased this bed for me. I've been waking up with pains from it. One of the box spring boards is sticking out. Also, one of the head board post is broken, and won't screw on. Can you please help me fix or replace these? I am a college student, and it's been really hard on me not getting proper sleep, and waking up sore. Thank you it would mean so much!

I was very disappointed with the customer service in the shoe department. All the employees were very rude to me. I had to ask 4 employees to bring me a pair of shoes that I liked before someone actually did it. I waited 5 minutes in line to talk to an employee, at the register, and when it was my turn, she just walked away without saying a word to me. Just got up and walked to the back of the store. When I saw her again, I walked up and talked to her and she gave me a rude response. It was a young girl wearing glasses. I don't remember her name. All the employees there need to get trained in proper customer service. I did end up buying boots from there, but without anybody's help.

I had sent an email on the 30th of Jan, 2012, regarding my account, however, I have still not received any response. I called them, and they were not helpful at all. They did not answer my question.

Due to a sudden death of my husband, I fell behind on my account. I have been a long time satisfied customer until now. I have been hounded by your credit dept for payment even though I explained the situation and they would not help or remove the late charges and wanted payment now. I explained I would look into this at a later time as I am in the process of funeral charges. I also was told I needed to close the account and reopen in my name. Macy's is a very large store and would have thought they would have been a little more sympathetic to my situation. I don't know if I would open up another account if this is the way they do business.

I believe product reviews are fabricated and/or screened for leaving out bad reviews. I have written reviews and they never showed up on the list of reviews. Occasionally, a mildly bad review is inserted among very many favorable ones to discredit its validity and make the whole thing look more authentic.

I am being harassed with multiple phone calls daily, seven days a week, regarding my Macy's account after I have already paid. On one day I received 10 phone calls in a row.

I purchased a $75 online plastic gift card from Macy's on the 2nd of January 2012. The terms were 10 business days for delivery. It is now the 21st of January and no gift card has been received. Customer Service is a joke. I have spoken with about 6 different representatives and all tell a different story of when it will arrive, where it shipped from, etc.

I purchased items with sale cards that stipulate payment must be received within the billing period or fees will they added. Then Macy's doesn't send you the bill that month. The next month, you receive the bill with all these added delinquent fees. This has happened to me several times.

Macy's customer service is very poor and its credit cannot be trusted. We used the Macy's card to make the purchase of less than $30 at Macy's store. When the bill arrived last month (December 2011), I mailed a check immediately to pay the whole balance. However, we received another bill in January 2012 with the original amount plus a $7 late fee. I checked with my bank and found that the payment check was cashed by Macy's last month already. When I tried to call today, the customer service lady hung off the phone twice.

I purchased 3 items on 12/16 for a total of $97.20. I placed $25.00 of the purchase on a gift card, with the remaining $72.20 going on my bank debit card. Two weeks later, I returned 2 items for a total of $67.80. This is $29.40 less than the original purchase amount. I had my original receipt and tags on the items.

Macy's ran my credit report without my authorization.

I wanted to buy an Armani Watch for my husband for Christmas at the store in Rockaway, NJ. I didn't have my Macy's charge, which had a zero balance on it. Usually I don't have a problem. I show my license, I punch in my social security number, and everything is fine. The woman who was helping me was very nice. She had to call someone to verify who I was. The woman asked me a question, which had to do with my husband's ex-wife and his daughter.

I had went to Macy's to purchase a dress for New Year's Eve. I had found one, however that dress had a stain on it. It fit well and I asked the sales person if they can give me a discount since it is stained. She tried a 20% coupon, that did not cover the dress. I then asked her, "Well, what if it does not come off, can I return it?" They said, "No, you must buy it as is." I left the dress at her register. They were obnoxious. Out of every store I've ever shopped at, if the product is stained, missing a button, etc, they do give you at least a 10% discount. It's not like I was the one who ruined the dress. Overall, I have never shopped at Macy's, never been a fan of them and never will return to one either. I am disgusted.

I just had the worst experience I have ever had in any store in my life. I purchased a serum from Dior on 12/19/2011. I used the serum for two weeks, and it started giving me a rash on the side of my face. I tried to return the product to Macy's Menlo Park on 12/31/2011.When I got to the counter, an associate named Aida assisted me. She took the product and receipt from me and turned around to the register. She then started yelling, "Beverly, where's Beverly?” Another associate came over and said, "She's not here. She went to the office. What's wrong?” Aida answered, "She wants to return this, and I need her to do it.” Then she began to open the box to examine the bottle. So I asked, "Is there a problem? Am I not allowed to return this?" She said, "The bottle is empty.” I said, "It is not empty," and I took it back from her and squirted 6 pumps on my hand.

While shopping, a clerk convinced me to open a Macy's charge. It was done through a cash register. Never did the clerk tell me I was signing for a Macy's and American Express card. I did not want an American Express card with a $10,000 line of credit. When I went to a store to pay the balance on my account and turn in the cut up card, the clerk told me she could take the payment but not the card. I had to call the # on the card to cancel it. It took 10 minutes on the phone to reach a human to cancel the card and since "Allison" could barely speak English, I could not make her understand how deceived I was Macy's nor could I speak to someone her superior. She pretended not to understand and mysteriously my call was dropped.

In November, I bought a dress for a b-day party but I was ill and did not examine the dress and then on Christmas eve, I took the dress out to wear it and that is when I noticed that the frills on the dress had started to scatter. As I looked closer, I found other fabrics problems. Today, December 26, 2011, I brought the dress for return (no proof of purchase and receipt) and only received 25% of cost I paid. The same dresses were still available. I consider that company would value their name and stand behind their product. They should apologize for the inconvenience and return full cost for the poor quality goods.

We bought a china set from Macy's Atlanta and had it shipped to our home in NC. Two of the plates were broken and I was told we could take it to any Macy's for a replacement. There was no Macy in Wilmington, so, we drove 150 miles to Raleigh NC. We had to visit three stores and finally we were told to mail in the entire dinner set to the Noritake warehouse and claim a refund from them. My question is, who pays me for gas for the drive? For the time wasted? For the shipping charges for an entire dinner set? I will never shop Macy's again.

I placed an order online for a diamond ring on Dec. 14th. A few hours later, I received an email stating something was wrong with my card and therefore my order was canceled. I called and cleared up the matter. I was told I could buy it in store and I could put a hold on the order. I received a reservation number. I went to the store, found the item and purchased it. The in-store rep and I called to cancel the online order. An email was sent to confirm it was cancelled. Macy's sent the ring to my mailbox and charged my account. I already have a ring I paid $1531 for at Macy's and now I was charged two times for something I bought once. I will return the ring ASAP but I now can't use my credit card to buy Christmas gift I planned to buy with the money they took out. My billing cycle ended so I have to pay interest on purchased item on that ring I canceled. The rep told me there is nothing she can do and her manager Joe (at Macys.com) is busy.