Lane Bryant Reviews

My bill was due on the 6th of June but I was harassed by people from Lane Bryant calling me telling me it was past due. It wasn’t and then when I went to pay it on the fifth the website said I had a scheduled payment ready. I just got an email saying it wasn’t paid. I only owed them $20 something and some change. They charged me $80 some dollars for what they said two months late. That’s crap. They did waive $36 and some change. Only charged 51. I don’t feel like I should’ve been charged anything being that. It wasn’t budging late when I tried to pay it and it was their websites that said I had a schedule appointment. They already had my credit card information on their end, showing that I had tried to pay it. Never using that card again and am never going to shop there!

In January of 2023 I got a credit card to save $20 on Lane Bryant for two bras. I set up my account the automatic payments. I gather a letter in the mail saying that my payment was sent back. No matter what check account number you put in there it's wrong and they overcharge you fees. I expect they just do that cuz they want money. I have never had this problem with the bank before. I had to get my mom involved because I can't deal with that because of my disability. It just overwhelmed me. Community Bank is the worst bank ever. I would look up if it's through community before you get a credit card. If it is don't do that because they'll overcharge you fees for nothing.

Absolutely horrible experience If it weren't for Jeff who made an honest attempt to help me. He was the only customer service person who knew his job. The rest would all get negative stars. They lie and don't know a damn thing. Totally useless for being customer service.

I’ve been a Lane Bryant credit card holder since 2017, during this time I have purchased all of my plus-size clothing and bras from ONLY this company! My credit limit was $1130 which I used to purchase all of my bras and work slacks with my card. I did only pay the minimum amount and occasionally a late fee. The issue is, the last time I paid them off, they lowered my card to $200 in January 2022 (keep in mind, my slacks cost $65/piece and I work 5 days a week, leaving nothing left on this credit line for bras.)

I made purchases just under $500 and charged to my Lane Bryant account, then immediately paid it in full (before even leaving the store). After trying everything on, I realized I am now too small for most of their products. When I returned about half of the items (some I could keep and give as gifts), I was told they could not put my refund back on my debit card, but could only issue a store credit (which I now can't use). When I tried to get a refund from billing, they stalled saying my address needed to be updated (I live at the same place as I did way before opening this account). Even billing says they cannot put the funds back electronically, but can only resend a paper check...yet they can't seem to get my mail delivered to me! What a scam! Is this even legal? Worst customer service in billing EVER!!!

So, this is more of a review of the company, not so much the quality as I am a first time customer who spent $100+ on my first order. It was said to be delivered but was not. Lane Bryant associate hung up on me. The live chat told me it was my fault that the address wasn't correct as if after 3 years living in a house I don't know my address. They were going to re-send it until they realized 2 of the items were now out of stock 10 days after I purchased. Been on hold forever trying to speak with management. Basically what I can see is this company has 0 concern for their customers or for honoring their word for that matter. Supervisors keep you holding forever in the hopes that you give up and hang up. So I guess I will keep giving Victoria's Secret my hard earned money. Victoria Secret 1. Lane Bryant 0

Payments from Arizona to Texas can take up to 30 days and you will be charged exorbitant late fees. Calling customer service does no good as what you're told on the phone never matches the amount you're charged.

I ordered two items from Lane Bryant. The original shipping date was delayed significantly (at least four weeks). I tried to find a way to change my shipping address due to the delay and I moved. I had zero success. I kept checking the order status and it consistently said it was being shipped. The date of shipping was always two weeks out from when I checked it. I finally reached out to customer service. First, they did reach out to me but called me Linda. My name is not Linda. I can forgive that, but no one ever contacted me after the initial contact. So, I never received what I ordered or a refund. I will not shop here again. I don't care how great their sales are.

I bought my first dress at LB over 60 years ago... so very long time customer. I received an email promoting 40% of using LB credit card on full priced items. NO CODE. I tried just initiating a purchase. Didn’t deduct the 40%. Emailed customer service. They told me to just check for discounts in the ad. Beyond useless! I think they think they can get me to buy without the 40% yeah, no. Very shady! Watch your wallet! And don’t expect any help from customer service.

I recently bought a sports bra from Lane Bryant and it was the best thing I could have did in life. The Livi Sports Bra is great for women who wear size 42DD on up. It provides good support all day. I’ve bought number three! I recommend this to anyone! It literally changed my life!

Lane Bryant Comenity is charging my paid off credit card 2 dollars every single month. This card has been paid off for 5 months. They tried to do it again this month. Saying that it is a accident. They don't know what happened.

Lane Bryant claims to over hassle-free cross-border shopping. WRONG. If you need to return an item, you require a return authorization - but you cannot get it online and you cannot get it by email. There is no toll-free number. You must call a toll number and be placed on endless hold. I have tried three times - hung up after 30 minutes the first time, 25 minutes the second, and an hour the third time. On top of this ridiculously terrible service, the customer also has to pay the shipping costs for returns. I am mad as hell and will not be a repeat customer.

I recently went into the Clarksville TN Lane Bryant, I was approached by the sales little girl looked to be about 16 if I had a mask, I replied no. She said, "I will get you one." I said, "No need. You just lost my business." I was there to purchase several shirts for work. I replied to the girl saying TN has dropped the mask mandate and so has Clarksville/Montgomery Co has also. It is time to get back to normal.

I bought a bra online and the total was $53.70. I received the bra and it was too big so I returned it before the deadline they gave me. I emailed them several times asking when I will receive my refund and they never responded so I finally emailed one last time yesterday and demanded my refund because they received the bra back weeks ago. I get an email stating that my refund of $38 was completed. I emailed and asked them where was the remaining $14.70 and I was informed that they keep the shipping fees and charge me a return fee. I was not told of this and it did not say on the return label in the package. I even called before I mailed it back and was told nothing of these fees. I will never shop with Lane Bryant again. I have never had fees kept of my money when I have returned items with other stores. I am really upset about this.

Lane Bryant bras are not the same. They give no support to us big breast women like they use to. I’ll be better off going to get a cheap bra rather than going to lane bryant paying $50 to $60 for a bra that doesn’t give much support now. The material is really cheap now. Please do better.

Why does Lane Bryant in Columbia, SC never have tall sizes of dress pants? All plus size women are NOT short. I’m 6 ft tall and whenever I go in the store and see dress pants I like I’m always told to check online for tall sizes. Very frustrating.

So I ordered stuff online. Some problem with the label has it being returned Warehouse so they do try to reorder the item for me. But guess what? All items in that size and that price are no longer available. Well of course it was sales items on sweaters. It still winter so they were hot items and they went bye bye all stores they say. So now all the items I expected all the items I could wait for are gone even though a package is being shipped back to their Warehouse. They can do nothing about it except for give me a refund. This is why I shop in store normally not online. And they can't give me back my rewards of $40 I used in this order.

I placed an order on 11/20 and I mistakenly duplicated the purchase. When I contacted them within 8 hours to cancel the second order they said that it was processing and they couldn't stop it. I was okay with that since it was my fault but as of today, 6 days later the order still hasn't shipped. That is a very long time compared to almost every place else I shop online. Now I not only need the product but the $95 for the second order that they could not cancel. Very disappointed.

Today my daughter and I went into Lane Bryant store in Lafayette La in hopes of finding the perfect bras for us. We meet the most caring, attentive, and down to earth sales associate named Mrs Jeniese aka Mrs Gigi. We felt so comfortable with her and you could that she really enjoys what she does and she is GREAT at what it is she does. She went above and beyond to make my daughter and myself VERY comfortable. I've been to this store several times but NEVER have I ever experience this kind of interaction. WE definitely need more people like her in retail stores. Thank you for an AMAZING experience in a very awkward situation for my daughter.

I went to the Brentwood Promenade store in St Louis Mo twice in 3days. And although I love Lane Bryant Bras I would go to Macy’s or Target first because the customer service to me (a **) was horrific. They never greeted me coming in, 15 min in the store NO ONE ask could they assist me and when someone finally did she literally pointed to the section I need look and told me I should go online. The 1st day the only thing they said to me was WE CLOSE EARLY TODAY.. while they walked around the store praising the other customers that look very different from me. This destroyed my love for Lane Bryant so I will never enter that store again.

A recent promotion was get $100 off $200 order. I placed an online order then received an email stating my order was updated. The updated information was canceled items from my order. When the items were canceled this brought the actual order total to under $200, therefore I did not receive the $100 off. I call customer service and spoke with a customer service supervisor name Tom or Thomas who explains I got a good deal anyway Without the $100 off and why I was complaining. Honestly, I never spoke with anyone so rude. I love LB! Because of this rude employee with title of supervisor I WILL NEVER DO BUSINESS WITH LB or any of their other companies in the future.

I went to the store in Branson, Mo & they have a sign, MUST HAVE FACEMASK ON. I don't believe you should force customers to wear a facemask. It is optional outside, should be optional inside. We went in anyways & I asked why it is forced & the 1st lady said in a hateful way it is Lane Bryants policy if you expect to enter their store. She was super rude.

My daughter and I went into the store here in Lexington Sc yesterday 5/9 and we were asked if we had a mask to which we replied NO. The ladies were not very helpful after that and replied with well it's to protect us and well as you. I then asked if they would measure my daughter for a bra the answer was NO they could talk us thru it. My question is if they are afraid to help people and be the general public for their job and the benefit of the store/company why are they working? Maybe they should not be there at all until the COVID-19 is completely gone. I work with the public EVERY day and have continued to do so since this virus has come to light. I handle money, credit cards on a daily basis. I just feel they could handled that situation instead of being rude because we didn't have a mask on.

I have had my Lane Bryant account since 2017 and made my payments on time. I thought I paid the entire balance off and was billed two dollars and a late fee and I canceled my account, paid the late fee in full and the word balance. They sent me another late payment bill for being 1 day late even after I have canceled my credit account and would not remove the late fee. I spent all these years with a lane Bryant account with no late payments and still having a late fee for an account I have paid off and canceled.

I opened a Lane Bryant Credit Card at Christmas to get a discount on a purchase. The associate told me I could pay the bill right then in store so I did. I had an online purchase sent to the store for pickup. I paid that bill at pickup also, but it was not applied to my account. The phone system and actual customer service trying to resolve this was terrible. They told me to go to the store to resolve it. At the store they called the same customer service I had already used. No help at all, and an indifferent attitude. I will not shop here again.

Very helpful staff and know how to point you in the right direction for clothing that would fit and look good. They have jewelry as well as clothing. For work professional and play or date. They will fit you properly for a bra also. Anything you can get at a big box store you can find there. They also have shoes and boots.

We love Lane Bryant clothing, but their business practice is questionable. We want everyone to know about it and to warn everyone not to get their credit card. We paid our first bill in full over 400 through our bank 5 days before the due date on the bill. Lane Bryan gave us a late fee then continued to charge us late fees for 4 months. We did not see them because we believed we paid the bill in its entirety. They refused to remove the charges despite proof from our bank. Lane Bryant did this to someone who has a pristine credit record and pays every bill in entirety.

When you get a Lane Bryant account, please be aware of the small print, the delayed billing cycle, lack of updating the computer system, inability to speak with a person when you call customer service, and the only way to pay is with a check. When I called to pay my full bill I was told an amount which ended up being incorrect so I billed a late fee. Nice right? They wouldn’t waive it. They would listen to my issue, they just said pay it. I had to go to the bank, get a bankers check (I moved and hadn’t opened a new account yet, go to the physical store (three towns away) because if I mailed it it would be late and I’d have to pay another late fee). Because their computer system hadn’t updated when I called I have to pay for that error. I’ve been a Lane Bryant customer for over 30 years and referred many people. No longer.

Placed an order over the phone and was told I could call back and have my gift card applied after the order was placed. I couldn't read the complete PIN so they recommended I call a different toll free line for help. No return call after 3 voicemails and when I called back to apply the gift card to the order balance, they said that wasn't an option. I work in customer service....everything is an option if the employee is willing to help.

Lane Bryant used to be the premier place to buy plus size women's clothing. I used to shop there frequently. When I go there now, they seem to have only casual and sports wear. They make me feel that plus size women don't like to "dress up". Their casual wear is over-priced. If I need clothing for a special or elegant event, I have to go to a specialty shop for plus sized women and pay exhorbitant prices.

Oops I did it again... Overly optimistic, I ordered from Lane Bryant and got burned... again. The items I ordered didn't look like they do on the website. The blouse was sheer and the material on another shirt was nothing like what was pictured. I am trying to return everything (unwashed, unworn) but I'm having trouble. The site says I can get a pre-paid shipping label but it doesn't generate one. It only generates a packing slip for you to take to the store. My nearest LB store is an hour away so I want to ship it back. So now I have to pay to have it shipped back AND LB is deducting $5.95 from my refund for the pre-paid label that I didn't get. The website is a hot mess. I have def learned my lesson and will not shop LB ever again. I tried contacting LB via Live Chat but even that isn't helping - it just gives me suggestions for how to solve my problem that I already know about. VERY FRUSTRATING.

This store is great for plus sizes. The only thing is they seem to get "stuck" on a style & unfortunately, if that style doesn't work for you...you're doomed. They do have a lot of variety in other areas such as intimate apparel & accessories.

The store claims that they will provide a price match but they will not! In my past experiences Black Friday was always the best deals even though there is a Cyber Monday. However, this year was different. On Black Friday the online deal was 30% off and on Cyber Monday it was 50% off. I purchased items on Friday and once I saw how discounted Monday was I wrote to customer service requesting a Price Match. They refused to price match me. So I will be Returning all the items I bought from Black Friday and never shopping there again.

I love Lane Bryant. Over time their styles have become more modern and classy. I can always find something, even if it is a pair of socks to take home. They always have my size and the variety of styles is wonderful.

They run pretty much true to size. They dont carry the undergarments I need. Wish they carried a larger variety of formal wear. I couldnt find anything to wear for a formal wedding that looked more stylish.

No way so many products can cost the same price. Prices usually 49.99, 79.99 or such. All bras the same price. Panties 3 for the same price. All outer garments the same price. Not much more can be said about them.

Good selection of bigger sizes in clothes, but had a hard time finding a bra in my size. Clerks were helpful. No wait to try on clothes. Usually a wait to check out. I am not happy with the prices of their jeans, which seem to have increased greatly, although they do have my size in stock. I like the styles and prices of their blouses, and I love the clearance rack.

The store employees are always helpful and ready to assist. I would definitely recommend. I love this brand, however I wish the prices were a little more family price friendly. The sales are awesome, however always happen when our budgets do not allow.

Lane Bryant is a brand I trust; they have a very good variety of clothing for 14 and up sizes; fit is good, as is quality and pricing. I highly recommend Lane Bryant as a go to for 14 and up sizing.

I love all the beautiful accessories they have. I have been a customer for years and their dress selections are great. The reps their knowledge of the items they have and what may work for someone is helpful.

I like the some styles and colors but I dislike the neck opening on almost all the blouses. The neck line are too big. I do like the stores and staff are friendly. I also purchase online but I wish the prices were more affordable or that they offer more promo codes. Overall right now I would give a 6 out of 10 because of price. The fabrics are durable as well.

Clothing is often overpriced even for specialty product. Fit is sometimes an issue, shape of clothes can be odd. Dresses and skirt seem to be the best made, pants and tops are often large in odd spots. Underwear line is very nice, good selection of sizes and styles available for larger sizes.

I shopped twice in the Canoga Park Lane Bryant Store & made two separate orders with their .com. The store manager charged me $103.92 for the items I purchased. This is not my primary complaint, but the manager was impatient and sarcastic with me. I purchased several items, and she remarked, “Boy, you got several things today, does this mean we won’t be seeing you at the store anytime soon!? In all, I had 4 transactions with Lane Bryant, yet my bank record indicated they charged me for a 5th transaction that never took place; The $103.92 I mentioned above, was charged on August 5th, and a near duplicate charge of $103.90 was charged a few days later, on August 8th.

I went in the Lane Bryant in Pembroke Gardens which in that area they claim to be fancier stores. Nevertheless, my mother and I were so shocked at the clothes there. I don't know who's doing the buying. But just because we are heavier women why should we have stoop to wearing what was displayed in that store. Unreal. It was like tacky thrift store clothes. Very disappointed. Someone needs to rethink that.

I ordered two dresses on-line. I was told two dresses had arrived, but I only received one. When I called to let them know I was told the only way they could make sure I received both dresses was to cancel my order and re-issue a brand new order. To make a long story longer... I did receive both dresses. Now I have four dresses, need to return the original first two and I was told I lost my discount when I re-ordered. So they now cost $40.00 more. On top of that, I never received a return mailing label. It feels a little like the Keystone Cops pulled a bait and switch. I will not get involved with this store again.

This company is bogus and false advertisement. They have bad customer service help, they offer great deals online but before you know it 2 days later they will cancel because their computer made a mistake but still will charge your card even though they say, "Well we didn’t charge. It’s just on hold." Ok well it’s out of my bank account so it was charged, they won’t honor it. Even had a rep email me and tell me to reorder. Call back and they will fix it. Well good thing I called before I did because this bogus company won’t honor their prices but they sure will charge your card then cancel. I will never shop here again and I recommend everyone stay away. It’s a bogus lying company.

I would never use this company again. Rude people, awful customer service, unhelpful. I have had to deal with customer service on 2 separate occasion, both due to Lane Bryant's issue. I was not helped in any way during either call. I would advise if you want friendly helpful support you don't use Lane Bryant.

I've been shopping online, I'm disabled & have no car. I've gotten 1 deal so far. Then I got 10$ off but with shipping & taxes. It was the price of the original bra. Then you have to have have a card to get a deal. I've spent at least 600$. Now I get this women money to buy more. I have 20 bras now, 30 pairs underwear, 40 sets of PJs. Then there's the shipping. It takes forever & a day. You're paying for it sometimes so what's up with that? After I spend this women money I'll be done..

I ordered numerous bras which were buy 1 get 1 free. Long story short LB canceled my order without any explanation! My Mother however received her order. LB needs to stand by their promotion price! Ashley Stewart, Torrid and Forever 21 you have a new customer! Shame on LB and good riddance!

The website allowed me to order 6 clearance bras for $89. Almost 2 weeks later I don't get a package and I have to call them. They say the promotion was wrong and they can ring up my order, but it'll be about double. A) Why did I have to call you after 2 weeks thinking everything was normal? B) Why not honor the promotion? It was your mistake, not mine.

I ordered six bras and the company canceled my order. The excuse used was that they were out of inventory. Upon further review and an email to Customer Service (took 4 days for a response) I was told that they canceled my order due to pricing problems. This is UNACCEPTABLE!! You need to HONOR YOUR PRICING AND CUSTOMERS!

I am not the type of person that ever writes an online review, though I do read them. I recently moved to a state which does not have any Lane Bryant stores, forcing me to order online. I have given this store a lot of my business as my charge card is almost maxed out. For the past 3 months I have ordered items online and about 2 days later I receive an email stating the items are not in stock. That screwed me because I purchased items that were buy one get one free, but because the exact number of items were supposedly out of stock, I did not receive any "free" items. I called a representative each time (which is a long ordeal in itself) who swore to me the items were in stock - I reordered each time just to receive the same email afterwards saying what I ordered is not in stock.

Lane Bryant in Bayside, N.Y are not helping or value their customers. I spend so much money in their store and had coupons that I thought it was expiring soon, instead it was 3 days. They would not help a customer out. They instead tell you screw you. I called the customer service 1-800 number and they said the same thing. So screw them.

I purchased a pair of exercise pants from Lane Bryant on 4/24/19 and paid $13.00 for a 2 day delivery to only find out that after looking at item tracking that my item won't be delivered until 4/29/19 - 5 days. I sent 2 emails inquiring about this item not being delivered in 2 days which is what I paid for and the only lame excuse they can give is I purchased my item at 1pm and they did not process until the the next day and Saturday and Sunday are not included in delivery... Really I paid $13.00 for a 2 day delivery. Had I been properly informed at purchase time I would have chosen the lesser delivery cost. This has to be fraudulent.

Overall experience is good, however the pants material is a lot cheaper now and zip on the pants are cheaper, as well as the buttons have been changed to these metal clasps which do not help bigger size people. Please look into your Lena pants and dress pants please.

I placed a order on March 9, 2019. I ordered 7 pairs of underwear and 1 Dress shirt. 3 days later 1 pair of underwear came in the mail, then 7 days later another pair of underwear came in the mail. It’s now been almost a month and I received my bill in the mail for 59.00. I went online a few weeks ago and checked the status of the rest of my order, it said it was shipped. I waited until today April 1st to contact Customer Service. Alexia helped me, she checked on order, same as I did and all she could tell me was there has been no action in a while so she will just cancel my order and refund me the rest of the amount.

Bought a coat and 2 cotton bras online in December and will not do it again. Bras have a 'lip roll' from not enough outer fabric to cover the main material and this shows in tighter clothing. I thought it might just need to adjust to my body shape, but this only got worse after washing. Lesson learned, do not buy their cotton bras without trying them on in the store. Second, I also took extra OT at work to get a new puffer jacket from them that was navy blue with blue stars. Looks gorgeous, it's now March and there's a defective tooth in the zipper in the boob area. I looked online and there is literally no return policy for defective merchandise. I like the coat so I'll pay to replace the zipper, but this is going to cost me another 40-80 dollars. Ridiculous. DO NOT BUY FROM THEIR ONLINE STORE UNLESS YOU'RE GETTING JEANS OR PANTIES.

I shop this brand often, but recently I ordered with them only to have my order canceled due to what I assume was a computer error. They sent me a cancellation and then failed to release the money being held with Paypal for the transaction. It's been over two weeks and I had to chat in order to ask them to alert Paypal that this order was canceled. The rep was rude and condescending. I still have funds being held for clothing I will never receive.

I purchased a puffer jacket from Lane Bryant which I received last Friday (2/15). On Tuesday, February 19, I received an email offer entitled, "Price Drop. Mic Drop" which offered the very same jacket I just purchased for $124.00 for $70.00—a significant price reduction of $54! I called to ask if LB would honor a price adjustment. The online customer service person told me that they could not reveal their price adjustment policy and that it is an "internal policy." I was told that they will not make a price adjustment on a purchase if a coupon had been used—which is why I purchased the jacket in the first place. SO, now, instead of adjusting the price on my jacket, I will have to return the jacket and repurchase the jacket. This is ridiculous and infuriating on several levels.

Jeans were purchased over 3 yrs ago and they still bleed. I only wear them with things they can't change to a dingy blue. I have ruined shoes, shirts, even a coat! Be careful when washing. Other than that all was fantastic.

I visited the store in Evergreen Park, IL last week thinking I’d get the BOGO free Cacique sale. No that sale is over (I just heard an ad for it on Pandora a few minutes ago btw) now it’s $25 clearance bras and $35 doorbuster. I was fitted and left. The next day I come back and there was a sign out front that said B2G2 free of $25 bras! I chose 8 bras and was told oh no they are $25 apiece...but here’s a sign outside that says...no they are $25 apiece. Not 5 minutes later I hear the sign being taken down! Prior to being told the sale didn’t exist, I, and another customer (who’d also seen the sign outside), heard a lady buy 8 and get them for $100! Other women were asking about sales and non sales as well because their advertising is misleading and deceptive. I bought 4 bras instead but in my head I knew I’d be contacting corporate.

I've been coming to Lane Bryant for a few years now. We were told that we would get a $25 credit when we sign up for the credit card, so we did. We came back two days later to get some bras for me since I'm pregnant and my breasts are growing. We came back to exchange them because they were smaller than I wore and I don't even think we got a receipt for when we got the bras. The representative named Lisa had to be told the phone number for the account four times and apparently still got it wrong because the transaction isn't coming up under our card or phone number. And apparently our purchases were coming up under my mother's account even though I have been living out of the home for three years. We still couldn't find the bra transaction. I want to find out what my balance is but I have to wait to find out until my plastic gets here because apparently they can't find the account under the social it was opened under.

I placed an order from Lane Bryant. The confirmation email stated they would not bill my credit card until my item was shipped. My card was charged immediately after my order was confirmed. I had to contact them and question it. They reversed the charge and apologized. I received my order and item was too big. I contacted them to return it. I expect some expense to return an item, but only 1/3 of my cost if being refunded. Basically what they are charging me to return it, was the cost of the original item. Unacceptable! I would not ever order internationally from them again.

Wanted to return Bras washed on gentle cycle after 1 wash. They denied return as washing instruction req. hand washing. Needed pictures showing denting (which their mgr. said she didn’t know what that was) and rolling of edges. They were totally not willing to concede to inferior products.

I placed an order online for 3 shirts, after I hit the place order button my credit card was charged but I was not receiving an order number or email. So I called their customer service number where I was told no order existed. After several attempts to figure out what was going on with customer service rep Ayanna I finally asked to speak to a manager. After waiting on hold for several mins she comes back and "magically" found my order... Hmmm... but then was told they sold out of my entire order. So this did not sound right to me, after her trying to explain to me how online ordering and credit cards work (now keep in mind I am a 36yr woman) I again asked to speak to a manager to resolve this order, she finally puts her supervisor on the phone.

I live in Australia and purchased a garment from Lane Bryant (USA) online. Unfortunately it is not the right fit. I tried to fulfill their refund details online but this did not work so I contacted them via customer email. I was told that my refund could be handled but cost of refund mailing was expensive, in fact more than one third of the items cost. $51 Aus. I asked if I could post back at my own cost through Australia Post and was told this was not acceptable. This is very unsatisfactory. To buy online you expect some costs but maybe taxes etc, but is ridiculous. I could post this item back to Lane Bryant for $12 Aus. Surely for overseas customers there should be another avenue to return purchases.

A payment on my Lane Bryant account came back for insufficient funds, which was incorrect. It was due on the 6th and I assumed it went through. I called on the 14th and gave them a different card and was told that it was up to date. Since the 14th I have had over 40 calls from Comenity which is the collection department for Lane Bryant. I have spoken to 9 supervisors and been assured that my account was up to date and they have assured me that my account is in good standing and they would take care of it.

I have a card with Lane Bryant that is now canceled because 2 months ago I paid the card off using their online payment system. Well they slapped me with a late fee because they added $2 finance charge after I set the payment up. Then they hit me with a late fee for the $2. I called Lane Bryant and discussed with a young man in their customer service and he said that they would waive those fees and I would be paid off. Well guess what people? I got my bill today and instead of owing $0 like I should have they have not only left the first $11.92 on there but they have slapped $4 more in finance charges as well as another $13.92 in late fees!!! So I ask you would you continue to do business with these CROOKS!!! I'm done. They can keep their gaudy clothes and clothes that are designed for thin people but made big enough for me! They really need to do their jobs if they want to keep customers!

When you look at the images you can clearly see that there is a shrinking crotch size in these expensive plus size panties by Cacique from Lane Bryant, in that they can no longer accommodate a panty liner let alone a feminine pad of any kind.

I got home today, the package the items were shipped in was completely open, my jeans were sticking out of the top of the bag. My concern is my invoice and personal information were also exposed and have no idea as to why and a first to receive a package already opened and appeared as if it has been gone through.

I should not even give them 1 star. This store does not honor their sales. I was on the phone being transferred by several sales representative that kept scripting that this is under a different grouping..."I see the ad but I am unable to adjust this for you..." Was transferred to Omar who kept talking over me and got me mad enough after being on the phone given the same scripting and nobody listening until my BP was 136/95 and I told him he doesn't care about his customers and to ** off and he said, "Yeah you too!"

This was the message I sent to customer service. "I connected to chat about returning a defective bra which is scratching my back because there is not enough material to cover the hooks. I even sent pics. I purchased the same bra in black and it is fine. I just wanted another bra in black since it fits good (after return of the beige one). Apparently, she couldn't see anything wrong and said I would have to go to a store. A store is 26 miles away. I don't go that way for any other reason and it would be a huge inconvenience... Your bras in general are great, but I will be leaving the fact that your customer service is not so great in my review..."

I bought bras online and they were too big. I was leaving for a trip to Israel in a couple days and needed to exchange for a smaller one. Manager at Meadows Mall in Las Vegas treated me like I stole the bras. Wouldn't exchange. I even had the barcode on the bag it was sent in and all the tags attached. She was so RUDE to me I will never shop there ever. She should be fired!!! What a horrible experience and customer service. It's not like these bras were cheap either. Or I would have thrown them in her face. So I end up buying 2 more for 86.00. Only because I needed it for my trip.

I have an impeccable credit card payment with Lane Bryant. However, I closed my account over 2 years ago due to horrible phone customer service. In making my last 2 payments, I reviewed the account this evening and it states I missed 2 or returned payment fees. Thus, bringing a 25% increase to the remaining balance. I then looked at my checking account, there were available funds. I've printed the statements from my bank ledgers as proofs. At this point, in reading the comments I will began the search for a law firm. How ruthless and conniving can a company be and it makes perfect sense why they're going under. They've become a ruthless, conniving set of very low standards and caliber in doing business.

My wife and we're swimsuit shopping. We had a very nice sales girl helping and my wife found a suit. So far all is going well. My wife wrote a check for $48.00 and this is where the trouble began... Whoever is the contractor/vendor that processes check verification is totally inept. The clerk was forced to redo the information 4 or 5 times and after 20 minutes or so of monkey business we finally were cleared to finish the transaction. BUT, it was today that really showed Lane Bryant to be run by morons. After a transfer from customer service to a "supervisor" to complain about the way this vendor handled check approval... This supervisor told my wife tough chit, they didn't care how we were treated, it was not their problem. I understand that large sizes can pose problems in selections sometimes, but dismissing the checkout process as not their problem... I'll be bad mouthing these morons to anyone that will listen.

All of your dress pants have elastic waist which cut into my stomach. Not even your Associates like them. The only pair that did not have elastic waist wear bell bottoms which are not in style. Bring back trousers with a button. I received the new email and went into the store specifically looking for one sweater and the store did not carry it. You do not have black jeans. And what is with all the skinny jeans and no straight legs. The store sold out of the Spanx tops months ago and have never gotten any back and I keep checking. The ladies in the store were wonderful today.

After not receiving my order, numerous phone calls between LB and UPS, I will not be receiving my package in time for the trip I'm taking next week due to LB database error. They continue to ship to my old address, even though I have done all I can on my end and have representatives verify that my current information is in the database. Both companies blame each other. Even though LB accepts that they shipped to wrong address, no apology or offer to make this right. I have spend at least 2 hours on the phone trying to locate this package.

I recently tried to make a payment with this company Lane Bryant. I was 1 hour after cutoff online to pay my bill. It was still 9/28/17. However when I tried to pay it kept giving me the next day's date. I paid at that time. I called Lane Bryant on 9/29/17 the very next morning. I was told there would be no late fee as they could tell I tried paying it on the 28th. Lo and behold I get my new bill. It has now been assessed a $25 late fee!!! I was livid. To make long story short I then called their company and spoke with someone who and I quote says, "We waived a late fee for you 2016 and we cannot waive the fee at this time." Mind you my balance at this point was 39 dollars!!! I say, "Ma'am are we not in 2017 almost in to 2018. Why am I being penalized for Nov 2016???"

My daughter and I went to the local Lane Bryant to purchase bras. She needed a good sports bra, I just needed everyday bras. The clerk sets us up in fitting rooms and never comes back, she sees us going back and forth, though. My daughter got so tired of getting dressed to go back out for a different size and style she just gave up. I purchased three bras - 2 were on clearance, the sign above said "buy one, get one 50% off". Nope (I would not have purchased the second sale one). I e-mailed their customer service about it and never heard a word back.

GREAT ITEM - Comfortable Smart Black Yoga Pants ~ Signature Stretch Active Yoga Capri ~ $34.95. OMG These are my fav pants to wear to work. I just ordered some in the sale today and got $75 OFF an order than was originally $300. LANE BRYANT COUPON CODE: "SEPT GIFT". I used this code today! It was good for $25.00 OFF a smaller order it came out to be $75.00 OFF when I had everything in the cart that I needed. Yah! Happy me!! Enjoy. I think that the code is good through Sept. Try it...

This is a horrible company with bad customer service! First experience I bought an item with the Lane Bryant Credit Card and paid off the credit card. I wasn't satisfied with the item so I asked for a refund. They said NO! They could only give me store credit, I was forced to get something I couldn't use! I was out $14 small amount I took it as a loss! During that same time I had purchased a bathing suit online 7/9. I needed it by a certain date, the delivery date from the tracking number said delivery date 7/17 . On 7/18 I received a email saying my package was at the West Covina store and if not picked up by 8/1 it will be returned. I didn't pick up the item since I didn't need it after all. The store failed to return it back!!! I reached out to Lane Bryant via chat on 8/15 about a refund, that's when they informed me the item was at the store! He said he will ask the store to return the item and process my refund. It will take 7-10 business days.

Though I paid my bill off. Kept getting little charges every month. Last one was two dollars. I guess they were charging me just to have the account. I closed my account and they turned me into credit bureau. I don't care as long as I'm rid of their tricky ways of getting my money. It won't hurt our credit believe me. I just hope no one else falls for this trick. I didn't even get a bill for two months and had a charge then for late payment. Just don't get into credit cards.

I tried to apply a coupon (a valid one) and the coupon code box would not accept it. I placed a help request, explained in the help email through the site, and placed the order. I also sent a separate email through CONTACT US explaining the problem I had applying the coupon. The next email was from LB confirming the order without the coupon. I emailed back saying "cancel it if you cannot apply the coupon." LB emailed back saying they ship immediately and could not cancel it and to order more stuff to try the coupon again. I was a loyal customer at their store for 20+ years. This was a first try at their website ordering. I will never shop LB again. Horrible customer service! So much for trying to resolve this with customer service. No wonder they are losing customers! Nothing they can do? Really? Well, there is something I can do... Goodbye LB!

I purchased a bra within that last few months from Lane Bryant and the metal wire started to come through the side. I never had this happen to me in the past as I was always happy with Lane Bryant's bras. I brought the bra into the store to see if they could replace it and they could not as I did not have my receipt. I asked if she could look me up in the system and the store manager said she could not find anything. I said, "Well I know I purchased it in April", and she replied that they don't keep the information for that long. I said, "So does this mean I am out of luck?" She replied, "Yes". I then said I wanted the number to the corporate office and she said it was on the back of my Lane Bryant card.

I'm very disappointed with Lane Bryant. I have been a customer for over 30 years but let's just say I will be paying off my account and never do business again with them. I received a reward check in the mail that had to be used by end of February. I forgot about it and called to ask If it could be reissued... they said not a problem. It would take about 60 days. As of today I never received anything. I called today (6-8-17) and was transferred to 3 different departments. Finally the last person told me that there is nothing they could do but that I could try and call where my bill comes from and maybe they could help. Really? They want me to call. I have had this problem before and it hasn't been a problem until now. I'm so disappointed in the run around I got today from Lane Bryant. Thank you for your time in this matter.

Unbelievably horrible website design. Spent way too much time trying to place an order this morning. EVERY time I got to the cart and hit place order it would NOT place the order and would instead remove random items from my cart. I was able to go back and get those items into my cart and repeat the process, and then it would remove other random items. Forget it. Never ordering from then again... and will continue to shout it from mountain tops that Lane Bryant has the worst website ever... Totally not worth it!

I have only bought Lane Bryant bras for the past twenty years. This will all change, because I will never purchase such poor quality again. Two months after (actually started after 6 weeks) buying my last bra, the underwire has already poked through, and the bra is ripping apart from middle seal between the two cups. These bras are $40-50 a piece!!! The quality as if I bought it from Walmart. NEVER AGAIN LANE BRYANT!

I have been very ill and unable to pay my bill. The very day I got out of the hospital I called to try and make a payment. I live off of less than 1,000 dollars a month. I used to be on the hardship program. I've called 3 times in one day attempting to make a payment. No one will get a supervisor. I was hung up on twice then have been on hold over 30 minutes this last time!! I have NEVER been late on a payment and these "customer service representative" have NO idea what customer service is!!! I am sick and should not have to put up with this **. I have been transferred to Victoria Secret by this jerk!!! I called Lane Bryant NOT Victoria Secret!!! Omg I am in hell!!! Lane Bryant sucks!!!

I ordered a shirt in-store to be shipped to home. My current address was verified. I get an email confirmation and the "ship to address" was a place I have not lived for nearly 10 years. I called customer service immediately. I was initially told there was nothing that could be done until the item is returned to them by the unintended recipient, assuming it was ever even returned to sender. The biggest issue here is that the item purchased had not even left the warehouse yet. I escalated the call to a supervisor because that is unreasonable. I was told I would get a refund, but to get the refund I had to reorder and pay again. I was frustrated but reordered. I did get my reordered item. However I have yet to receive my refund from the botched first order. I was told initially I would see it returned to my credit card within 3-5 days. That never happened.

I was repeatedly asked to open a credit card account to get a $20 credit on my purchase. When I got home I realized it was not on my receipt. I called the number on the card to activate it and though the sticker on the card said I could find out to received the $20, all I got was a recording to activate the card. I called the on my bill and they told me I should go back to the store which is in another city. I canceled my account with that person.

I always pay my bills before the due date. Well little did I know that you cannot pay a bill before the cycle date or it will not credit as a full payment to your account. I have been with Lane Bryant for years and only use the care periodically and of all my Credit Cards they are the WORST. I called because I thought I was late and the young man said, "No you are fine, you are actually a month early and will not be charged a fee". Got my Bill and was charged that fee for paying a month early. Lane Bryant you are all about the money and not the customer - this will never change. I am so disappointed.

On 12/18/16 I purchase a peplum jacket online, a size 18. When I received the jacket it was too small so a cashier reordered the jacket in the store for me and she ordered a size 22 and she told me the jacket will take 5 to 7 business days to come in. I had been waiting, waiting and waiting for an email to come and get the jacket. I've never received the email so I started calling the store to speak to the manager and she told me my jacket never came in. Remind you it's going on 2 weeks that I haven't received a email confirmation...so now I decided to call customer service. Customer service told me my jacket was never ordered but remind you I have my tracking number and my receipt and the lady told me at Lane Bryant that my jacket will be in 5 to 7 business days...now who's telling a LIE.

On Friday, 12/30/16 I placed an order around 7 pm PT, trying to take advantage of a sale on basics (bras, panties, etc.). I waited for an email confirmation to come in but none came. I tried to call but they keep East Coast hours and were "unavailable" when I called. In order to assure I got the substantial savings of the sale, and because there was no confirmation, I place the same order again; this time using a different credit card (just in case but I knew my card was good).

I needed to get a gift card as a gift. Did not want to deal with traffic and Christmas parking so I went to Lane Bryant website, lucky me, it said that you could get a e-gift card to be delivered to your email within a "few hours". I waited and still no email. Did a live chat and was told that the email is having a "slight" delay but would still come... 6 hours later and 30 minutes until the party and still no confirmation of e-gift card. Called and spoke with Supervisor who stated that it can take 12-24 hours to get the email!! What the heck, now I have to find something different, stop at a store and be late. Worst mistake ever. The sad part is that I live less than 1 mile from a brick and mortar store! So much for saving time. Now it will be more time consuming and a major headache.

I shop at Lane Bryant all the time spending between 400 - 800.00 a month. Half the time I don't receive my Rewards certificate. This time in November I spent over 1000.00, earned 80.00 in reward per customer service. I usually receive rewards cert by the end of month; however I did not received for December 2016, half the month gone by and sales last only a few days to a week. Asked for a manager as she indicated I'll have to wait because it's out of their control coming from a 3rd party vendor. This rewards is nothing but a rip off. By the time I received rewards in which should have been good for 30 days all month for Dec/holiday sales, I'll received in Jan when all sales have ended.

I cannot believe the store manager whom I was told is named Sandy would hire such an unprofessional person. The person I am speaking of is Jasmine. She was so unprofessional in her whole demeanor. She was forcing items on me as well as trying to force me to apply for the credit card. I have never in my life felt so badgered before. I explained to her I was just looking around due to the fact I'm trying get new things. She again came up to me to shove the credit card down my throat. Jasmine is very loud and in your face. The whole experience has left me feeling in insecure. I will never shop this store again.

Lane Bryant lost a customer today. I went into the Macomb Mall store in Roseville, MI to purchase 2 pairs of panties with my Buy $15 Get $15 off coupon. JASMINE pointed out the sale was 5 for $33 or they were $9.50 each. I said I only wanted the 2 pairs. She rang them up, turned to screen to me and "Let me show you how STUPID you are..." I told her to void the sale, I don't need to shop at store that calls their customers STUPID. She proceeded to yell across the store to the other employee "She don't want nothing because I pointed out she was being STUPID". So what she announces customers choices to the entire store. Called the 800 customer service number they seem uninterested said they'd pass info along, but didn't take my name or number for follow-up. Lane Bryant has become a joke. Tried to go on their website for customer service, that does not work either.

I sent pictures in E-Mail to show how blouse was falling apart before I even wash. They never replied. I purchased several to wear around house as casual blouse. I am a The stitching came out on the seams. It didn't tear or wasn't cut. The entire blouse was poorly sewn. I love the style and it fits well. My issue is the quality. I am upset that Lane Bryant didn't even reply to my E-Mail. I called the store, but they said that I would have to contact customer service online. I wanted replacements for 2 of the blouses which I show them had bad stitching, but they were helpful. I used to like Lane Bryant a lot, but not anymore.

In June 2016 my husband and I visited the Vernon Hills, IL store. We were asked to apply for a credit card which we really didn't want but the woman was not going to take no for an answer. So we applied, was approved and left the store. We didn't receive a card or statement so after about 4 weeks my husband called the customer service department to inquire and a young lady informed us that our statement will be going out in a few days. We received the statement with a LATE Fee added to the bill but still no credit card. So again we called another rep, said she would waive the fee if we made a phone payment, and would cancel the card and reissue.

I have been shopping Lane Bryant for over 20 years and never ever ever had an issue with a return until today. I wanted to do an even exchange on a shirt for a smaller size that I had just purchased the day before. When I initially tried it on, it fit with the bra that I was wearing at the time but after trying it on again this morning to wear to work I realized that the arm holes hung so low that you could see my bra and pretty much everything else. I changed my clothes and on my lunch break wanted to simply get the next size smaller. I took the tag off but kept it and the receipt and tried to exchange the shirt. The lady allowed me to exchange it but she was incredibly rude and nasty to me saying that they don't accept exchanges or returns if the tag has been removed. I didn't realize this because I have been doing this for over 20 years without issue.

After spending over $200 shopping, I got home and realized there was an anti-theft tag still connected to one of my garments. Impossible to remove. Should I drive 30 miles back to the store to have them remove what was their job to remove in the first place? Maybe customer service can tell me how to remove this tag thing. I leave an inquiry, no answer after one week. I think there is no excuse for that. Lane Bryant doesn't answer customer questions or try to solve problems.

I placed an order 5 days ago using 2 $25 gift cards and paid the balance in cash. It was accepted online and I paid the difference on my debit card. Received a phone call 6 days later telling me payment wasn't accepted. When I spoke with a supervisor 10 min later they had no record of the second gift card. I was then told they had computer issues at the time I placed my order but it would have to be escalated to corporate. I was stupid and discarded the gift cards I used because I TRUSTED the company I purchased from. Do not make the same mistake! I am probably out the $75 and change I tried to use to purchase items I needed. Do not use or purchase gift cards from this place online. You will be robbed!

Wow. I don't even know how to start this complaint. Lane Bryant sucks. I will never shop there ever again. I placed a order with this horrible company for a pair of wide leg sailor jeans. It seemed to be OK. I waited too for email confirmation saying it was ready to pick up. I placed the order with Julia. Went to Lane Bryant, told them I changed my mind. I want a refund of what I paid back to my debit card. Well sweet Vanessa took it back to warehouse, gave me a slip w/ tracking number so I can see when it goes back to warehouse. I'm already pissed. So I wait. It gets there on June 9. OK I'm still waiting for my debit card account to say I got refund for $79.95. I called so many times. Today is June 17. Guess what? No refund. Well, I guess I'm not getting my refund w/ my money back on debit card. Thanks Lane Bryant. Thanks a lot.

I have purchased bras from LB for years and the underwire always breaks. I don't wash them very often and never put in the dryer and they keep breaking. I have addressed it to representatives in the store and they don't really have any explanation other than asking me how I wash and dry them and the last rep told me I had "dense breasts" and because they were heavy, it caused the underwire to break. She even convinced me that the size I was wearing was too small, so I purchased a larger size. After a few months, one of these have broken too. I like how they fit and shape my breasts, but I have invested too much money now to see how this is worth it.

I bought five pairs of panties from the store, three being boyshorts. I wore one pair of these and noticed it starting to unravel as the threading came out already! I wore another pair that so far are OK, but then the pair I wore today I noticed unravel again and this time the side and part of the crotch came out! I paid good money for those to have them fall apart first thing! Never again!

Today I used the website to make an order. There are no items from the catalogs only a small list I do not want. I searched every way I know how. Customer service said they would take my order over the phone, but the item numbers do not exist?

I bought two bras at lanebyrant.com and ordered the size I normally wear. I had a coupon for it and was able to get two draws for under $16. I tried one bra on and it was very tight so I call customer service to see if I could order a size larger at the same price. They would not honor my previous coupon rate. IF the store happens to have these two bras in stock, I can make an even exchange. I will be closing my Lane Bryant account after this. The store had NO customers in it when I went to pick my order up. With the economy the way it is, you would think customer service would be a priority. Lane Bryant does not care about their customers.

I shopped online at Catherines/Lane Bryant and bought 3 tops and one swimsuit. I snagged the last of one of the tops and the swimsuit. My order was sent to Baltimore, MD by mistake. I got the order that was suppose to go to MD. When I called customer service to fix the problem I was told that the two items that got the last of are out of stock and I can't order them anymore. This is ridiculous. The items were earmarked for me. Why can't they be sent to me. I was told that although yes the items were suppose to be for me that when returned by the MD address they go to the warehouse and there is no way that they can be designated for me anymore. Even the top and bathing suit are out there. They have no power to locate them and send to me. I've been waiting almost two weeks and now I have nothing.

I returned an online order to my local store. Since I paid with my PayPal account, my refund had to go to PayPal also. I returned my order January 20th. After waiting 6 weeks for my refund that never appeared, I went back to the store to find out where my money was. After the store personnel made a lengthy phone call to the return center, they had no explanation why I had not been refunded. They promised me my refund would be in my PayPal account in 3-5 days. The next day I received an e-gift card, not a PayPal refund because I returned my order "beyond their 90 day policy." WRONG!! I returned it within 60 days and they "lost" it for another 6 weeks. Sounds like they've got a pretty good scam going. First hope the customer doesn't notice they didn't get their refund and second, give them a gift card that hopefully they will lose or never use.

An account was opened for discount purchases. Original bill was paid. New charges were made later. New account was sent to wrong address, never received actual card for later purchases. Statements were sent to wrong address. Not knowing account was processed to collection agency, received notice of past due payments and late charges. Called customer service number, paid past due amount plus balance due... Plus late charges. In the future sales personnel should research correct address... Will not be shopping at Lane Bryant in the future.

I bought 45.00 bra and after 5 months the wire broke. I asked for them to replace it and they said they could not replace it and for me to hand wash and line dry bras. I told them that's how I clean my bras. I felt that this was handled badly.

Well got my bras I order with no free ones. Should of been two just like the ones I order. I order the same ones so I didn't hear you have to buy the same ones to get two free and I didn't get them anyways. I'M not putting them on my order so they could charge my order for two more. Don't think so. It should of been automatically put in two more bras. Then I was reading the reports today. Omg I didn't know they are only 1 1/4 stars. Wow... That is sad. Never order from them again. And all the other stories. Wow. Have to start really watching our checking account to make sure they don't take money out for a few more times... Wow... They are really bad... That is sad. They have nice stuff...

I decided yesterday to go to the Lane Bryant website to order some items for my wife for Christmas. I decided on four items which came to $126.04 and proceeded to the checkout. The website then claimed there was an issue with processing my card and try another form of payment. At that time, I attempted to use Paypal, and the site said there was an issue communicating with Paypal. I contacted customer service who told me that I was using the wrong web browser and that I needed to use either Firefox or Explorer. At that time I attempted using Firefox and got the same message. I then attempted to place the order over the phone and was told that my card had been declined.

I have been a faithful customer of Lane Bryant for years. However after my last two purchases I will be shopping elsewhere. I bought a t-shirt in Lane Bryant in Meridian, MS a month ago. I washed it on delicate cycle in cold water. When I hung the shirt to dry I noticed 3 pinholes in the fabric. Hoping this was just a bad shirt, I returned to the same store a couple weeks later and purchased 2 more t-shirts, which were now on the clearance rack. Upon washing these, one of them came out with another hole. The quality of Lane Bryant clothing is no longer worth the price.

I got "conned" into signing up for a Lane Bryant account on the auspice of getting credits for discounts and such. The result is that ANY discount I may have received is not worth the headache of shopping at a disreputable retailer! I am in the practice of using the card to obtain the credits and/or points and then paying the bill immediately while I am in the store so I do not pay interest! I have spent the last 3 months trying to convince "Comenity" (the company that handles the billing for their credit card) that I paid a bill at the store and this "mystery" charge that appeared on my bill that showed up on my card was for products that I did not purchase and do not own!

I think it's ** that you charge $15 to call in a payment via phone then only to go to your website which is half assed and you can't make a payment there either so they make you go into the store hoping you'll buy something.... **!!

On 08/30/2015 the cashier had me slide my card on one machine. She claimed the transaction did not go through and then had me slide my card on another machine. When I got home I checked my account and was charged twice. I called the store and the girl claimed that she did not know how to operate the new system and could not locate the transaction, and to call back in the morning. I went to the store the next morning, so that the manager could research it. She gave me the same story as well claiming that she would "research" the transaction. I decided to call the district manager and she requested that I prove that they took my money.

I purchased a 2 piece swimsuit online 5 months ago. I paid $70.00 and didn't wear it until a month later. I used it a total of 10 times at that. Until last week I noticed that the material in the bust area was getting sagging. I went for a weekend getaway this past weekend to have the top stretch down past the skirt of the swimsuit. I had to go and purchased another swimsuit in the gift shop where I was staying that cost me $50.00. I contacted Lane Bryant online per their request along with pictures.

On Tuesday July 28, 2015 @ 3pm I returned to Levittown Lane Bryant store after having had the unfortunate experience of buying a lot of items - paid for them but realizing when I got home that one of four undergarments I purchased was not in my bag. Immediately I called the store and a store manager told me come in anytime and they would give me the missing underwear.

I have tried and tried AND TRIED to get both Lane Bryant stores by phone... line was BUSY!!! About five times each. SF (415-633-4275... and Daly City at Serra Monte shopping center 1-650-731-3161.) I tried the latter with the 1 in front and without... 5 times each time, over a PERIOD OF 5 TO 10 MINUTES. Customer Service ALSO got busy signals for each store. At first, she couldn't find EITHER of these stores open for business... not on her map. Okay... then, she puts me on hold and then magically the Daly city should be open.

I returned 5 pairs of underwear and two pairs of pants. I received the credit for the 5 pairs of underwear (28.00) but not the two pairs of pants (52.00). I've emailed their customer service several times and silence. Unfortunately I used their credit card and cannot dispute as I would with a major credit card. I am cancelling my card and never purchasing from them again.

I went to Lane Bryant Hell today. I received a reward check in the mail from Lane Bryant for 40 dollars. And also next day received a packet of coupons for 30% a full price item and another for 30% off of a bra. Went to my local store, found a shirt for $59.95 and a bra for $36.95. Asked the clerk if I could use the coupons and my reward check, to which she said yes.

I shop at and have purchases sent to LB Montage Store 6703 in PA, quite often... All of the sales associates are wonderful. Today I would like to highlight ** for her outstanding assistance, helpfulness, knowledge of the products and her eagerness to please the customer. I am so very grateful for such and uplifting experience every time I am there.

I tried returning a shirt, with receipt, just outside 60 days... Tried 2 stores. Called customer service & although the back says "requests after 45 days are at Lane Bryant's discretion" NO ONE would take it! I will NEVER shop there again!

I ordered a gift card online w/ Lane Bryant for my friend's bday gift. It was for an online gift card. I went to the store website and place my order. When I did that, the site looked messy - not nice - more like back when websites were first done back in the 1990s. There was a msg that they're doing a total overhaul on their site and that it would be fixed soon, but to bear w/ them. I created my order and edited it a few times to get the msg I wanted on the card (it kept cutting me off) and then placed the order. I went to lunch and when I returned there was a vmail from their "verification" center, asking me to call them to verify my purchase. I did that and no one responded (after 1-hr).

Hello, I went to the Lane Bryant in Pennsylvania on the Carlisle Pike located by Wegmans to get fitted for bras. ** who greeted me right away as soon as I walked thru the doors helped me get fitted for the right size size bras and even gave me helpful tips. She was such an outgoing sales associate and very helpful!! I would recommend anyone to go to her for help!! Thank you so much!!

Lane Bryant in family hour tv put large women in underwear and bra, frontal, bust exposure and with little to no regard to their viewing audience were promoting **, crotches and seductive suggestions a youth, young and family setting. We as consumers of Integrity in America vow to never spend another dime at this Retail store and will continue to put a light on a company with no scruples nor morals and lack of good judgment.

Went to Lane Bryant on Rivers Ave in N Charleston last night. When I got there it was about 8:40 and the store closed at 9p so I knew I needed to look around without wasting time. I walked in the store & there was only 1 more customer in the store and she was at the register. The door chimed when I walked in. Walked in started looking and the entire time I walked around in the store not one sales associate greeted me at all!!!! I even walked by a sales associate and was completely ignored not by her. Walked directly in front of the register and the sales associate there never spoke to me. So I said to myself if this is the customer service this store gives I will not spend my money here at all!!!!!

I spent over $600.00 at Lane Bryant during my first shopping experience. I had two $30.00 I wanted to return. I took them back, with my receipt, and because there was a smudge on the bar code they would not return the items! I have never been so rudely treated and will NEVER shop there again. Do NOT shop here.

I had a receipt for store credit merchandise (dress) that I had returned. After waiting while the clerk checked out someone who was not in line as I had been, I placed my merchandise on the counter. I had the return store credit receipt and their usual $25.00 off coupon on a purchase of $75.00 or more. He rang up my items (not on sale, full price) I presented my coupon which he gladly accepted and then my return receipt. He asked for my return card that I was supposed to have along with the receipt. I explained I had never received such a card and he snottily told me “I don't know who rang you up originally but this receipt is useless. I can't apply the credit.” Again, I told him I didn't have the card but my receipt should still be accepted and applied towards my purchase.

I am a single mom of three on a limited income. I have purchased bras for a long time from Lane Bryant because they are the only place that I can find that they will fit. The problem I have is they never go in washer, always washed by hand and yet the wires still break and you can not fix them. I only get to purchase things from here when I have extra money, normally between Feb and April because they are so expensive. I called customer service at one point to inquire about their wires breaking and to give some input on maybe they should somehow figure out how to buy (for cheap) replacement wires or possibly come up with a flexible wire of some sort and I know that may sound unrealistic to some, but so many things are invented everyday it could be worth looking into.

I was in the States and bought some clothes at Lane Bryant on my new LB card because they offer great discounts. I then tried to pay the bill on my LB card with my Visa. This works fine in Arizona, but neither terminal was able to do it in WA. Very frustrating as this is what I have always done in the past to keep things simple since I was cross border shopping.

I have shopped in Lane Bryant retail stores, at the outlets and online for quite a while. Overall I like most of Lane Bryant's merchandise. I can't afford to shop at Lane Bryant without using the coupon ($25 off $75 or $50 off $150) combined with sales or clearance items. Recently Lane Bryant has changed their policies. I'm very disappointed that the coupons can no longer be used on sales items and clearance because without them I can no longer afford to shop in Lane Bryant.

I purchases a $38.00 bra right before Christmas. Well, the wire came out and was poking me, so I went to the Longview/Kelso location where it was originally bought with my receipt in hand. I was told the wire coming out was a defect on the bra, but I couldn't get my money back. I was forced to use store credit, even though the problem with the bra was not my fault. I will not be buying a bra there again or continuing any business with Lane Bryant on the future. Ridiculous.

The day after Christmas I went into our local store to return 4 items I received as a Christmas present. It was a pair of silk pajamas (top $44.95, bottoms $39.95), robe ($59.95), and slippers ($29.95). All items still had price tags intact and placed in the red Lane Bryant gift box. When the sales associate asked me for receipt I told her I had none because these were a Christmas gift. She scanned each price tag but they did not ring up or show in their system. She asked had they been purchased in an out of town store and I told her I had no idea that they were a gift. She then placed a call to her manager and the solution they came up with was to offer to give me $6.98 per item. I refused. Are you kidding me? $27.92 for merchandise priced at a total of $174.80. To begin with the silk pajamas were a size too big the least they could have done was offer me a store credit. What's the use in purchasing an item if it can't be returned cause it doesn't fit? I have never been to a Lane Bryant before and I will never shop there ever.

I totally agree with other consumers that already posted their dissatisfaction with this company. By doing business the way they do they are giving to all of us customers the bad impression that their stores are not doing so good... First they surprised us sending us coupons in the mail! You turn the coupon around and it has so many exceptions, that you will be extraordinarily lucky if you could redeemed it! One being that if the store has, what they call "flash sale" or any kind of discount, you cannot use the coupon! Well... they have sales every day!

I went into Lane Bryant on Saturday 12-06-14, to use my 15 or off 15 coupon, and the sales associate curtly told me that I could no longer use my Lane Bryant coupons in their store when they having a flash sale. They have one every weekend! Which is the only time I can go there. They told me I would need to call the store every time I want to go in order to ascertain if they are having a flash sale. If that is indeed the case, why would they not put that verbiage on the back of the card? I currently trying to get a hold of the district sales manager which is apparently as difficult as getting through to the president of this country.

My husband purchased a pair of wide calf boots from your company for Christmas 2013. I wore them about ten times since then. The soles of both boots split in the center. They cost $79.00. The store said, "sorry to hear that..." What? Fair? I do not think so. It may not seem like a lot to a company, but $79.00 is a lot to a mother of three. I do not have a order number or receipt. My name is Amanda ** and I registered my name in the store. Is there anything that can be done? I know my personal issues are not your problem, so I won't bore you with them. I will just say it's been a tough year and leave it at that. It is hard to find boots to fit me and we looked for a long time before finding these. I was so excited to find them and so disappointed when they broke. I even took them to a local shoe repair shop, but was told they could not be repaired. Can't afford another pair... Just stinks.

Received a letter in the mail today from Lane Bryant that stated "Congratulations! You were recently pre-approved for a Lane Bryant Credit Card!" APR 24.99%. $35 late fee. Nice Try! YOU SHOULD BE ASHAMED!!! Times are hard for many right now. Mine went in the trash but thanks for Congratulating me!

Lane Bryant has terrible service online. I tried to do a chat when I had a problem online but before I finished typing my complaint, they dropped my chat. The price online was 10 dollars more than the price in the catalog. They only allow one discount or coupon per order. Several times when I pressed enter to continue to the next step, my keystroke was not accepted, or it made me wait an uncomfortable amount of time. After spending an hour online trying to place an order, I had to move on to other duties, and was unable to complete my order.

This company has the worst service. I order items from this company that once they arrived did not fit even though I followed there size chart. I contacted the company via telephone in regards to how to return the items. I was informed that I needed to send them back from any shipping company I wished to use and then call them back with the tracking # so they could begin the credit to my account. I did so and was informed that they could not begin the crediting until the package was received by their company. On Oct. 14th Lane Bryant received my return items. I called the company on Oct. 18th to find out where my refund was, I was told the items had not arrived yet. Today Nov. 5th (almost a month after I shipped the items out) I called Lane Bryant once again. I was told the items were received into the warehouse on Oct 14th and the woman said she would begin the credit to my account today and I will see the amount in about 3-5 business days. This is complete bull. Lane Bryant has had their products in their possession for over 2 weeks and I had to call them so I can have MY money back. I will never shop from Lane Bryant again and I will be sure to let everyone I know about there crappy customer return policy.

I ordered a bra online. It cost me almost $12 for shipping. When it wasn't as described, and didn't fit, I returned it to a local store to avoid paying even more shipping charges. They took it back but said the refund to my account will take 4 weeks! I'll never order from this store again. I do a lot of online ordering and have never had to wait this long for a refund.

I have been shopping online and at store for the past 15 years. Just brought back a $95.00 dress for credit. Did not realize that the return policy for in-store policy differs from online purchase. They were only able to credit my account $20.00 because it was past due for in-store credit. I will never shop at store again... only online from here on in.

The manager of one month instructed an employee to watch me enter the bathroom. Then I asked when I came out a few minute later, "Do you need to check my bag?" which I had gotten from Lane Bryant. Then three days later they started harassed my daughter who worked there for one year and never had any complaint and they force her to quit, but she was fine as long as she made 5000 in sales. This place is so petty and such liars trying to sabotage my daughter from getting another... all for what? Because I called customer service on that day May 24, 2014. Women who had spent a thousand for their purchases. I purchase 400 in two days and they didn't mind me spending cash. I hold a credit card and so does my daughter. She just finish her clinicals and they made sure she only got ten hours for two weeks. Lane Bryant hates to see young women trying to work part time and attend school full time. Daughter graduated on the 19 of May 2014 and she held a 4.0 GPA and National Honor Society. She loved working for those jerks and made them a lot of money. Bunch of liars and **.

Last week I ordered 2 bras online during the Buy Two Get Two Free promotion. I ordered the same item in 2 different colors. Website did not prompt me to add any additional items for the promotion so I believed I would automatically get them. I even went back to the website after the order was placed, took a screen shot of the bras with the promotional banner underneath the item, just in case this happened.

Been shopping there ten years. I still have some of those clothes from ten years ago. Now the clothes are so cheap. They either shrink, stretch, fade, mysteriously get holes or smell. Yes, smell. Just got a top there that stinks so bad I have washed it ten times. Worst part is I keep coming back for more abuse. There clothes are not made with a plus sized woman in mind... All materials should be pre shrunk. This part put me over the edge. I have a 100 credit line there. I go to pay my bill over the phone and they charge $15 to pay your bill.

I have been a shopper of Lane Bryant for several years now, both online and at various Indiana stores. I read through some of the complaints on here and do not find many of them reasonable. If you enter any store and need help, ask. Sales people may be free during some times to come around and ask customers if they need help, other times they may be tied up and not able to do so. I have worked retail for many years and it is impossible to be everywhere a customer wants you to be. Also, I cannot believe some of the issues with credit cards. If you open a new account and don't see a bill for several months, you waited too long to try to pay a bill you know that you have. Why not pick up the phone and call the store or 1-800 number? If you have a payment due over the weekend and can't make it in because you are sick or had a family emergency, why not go online or call in to make a payment? Finally, if you have an issue that needs to be addressed, do so in a respectful manner.

A year or so ago, I allowed a salesperson to talk me into a credit card with LB. My credit was damaged in a divorce, so it seemed a good way to shore it up. I've never put more than about $100 at a time on it. My finances are still difficult and on occasion, I've had to pay a couple of days late. NEVER more than a week. They have VERY aggressive collections personnel and I'm aware of that, so I strive to always pay on time. This past weekend, I was very sick with a fever all weekend. My payment was due on Saturday. Sunday Morning, their collections called me at 7AM!! 7AM on Sunday Morning because the payment was 7 hours late!!!! When I answered they hung up. I was so furious I called the number back to see who it was. The 2nd call came in before 9:30. I'm canceling my card and will no longer shop at this store. There are plenty of pretty clothes available in my size, 14, from other sources without all this annoyance and disrespect.

On Saturday December 21st I placed an order online. At that time it was advertised express shipping was $7.95, typically $20.95. I thought this was a great deal so I went through with the order. I was having it shipped to my mother's address. So the billing address was my address in PA and the shipping was my mother's in NY. Shortly after the order was placed I received an email confirmation verifying this info. On December 24th I logged on to the UPS website to see where the package was and to my horror the package was scheduled to be delivered to me that day. I quickly tried to correct this problem by having the package rerouted to my mother and of course I couldn't, only the shipper could do this.

I desperately needed a strapless/clear straps bra and I had gotten one in the store before. When I was looking, an employee asked me what I was doing there. I told her I had gotten a strapless bra there before and I needed another one that day. I told her I had found a 36DDD and was looking for another. She told me that they don't carry that size. She also said that I couldn't fit in their clothes and I must have found a bra that was returned from a purchase bought online. She told me I didn't belong in the store. I left in tears. I plan on never going back to any of the store locations.