About Lane Bryant
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I went in the Lane Bryant in Pembroke Gardens which in that area they claim to be fancier stores. Nevertheless, my mother and I were so shocked at the clothes there. I don't know who's doing the buying. But just because we are heavier women why should we have stoop to wearing what was displayed in that store. Unreal. It was like tacky thrift store clothes. Very disappointed. Someone needs to rethink that.
I ordered two dresses on-line. I was told two dresses had arrived, but I only received one. When I called to let them know I was told the only way they could make sure I received both dresses was to cancel my order and re-issue a brand new order. To make a long story longer... I did receive both dresses. Now I have four dresses, need to return the original first two and I was told I lost my discount when I re-ordered. So they now cost $40.00 more. On top of that, I never received a return mailing label. It feels a little like the Keystone Cops pulled a bait and switch. I will not get involved with this store again.
This company is bogus and false advertisement. They have bad customer service help, they offer great deals online but before you know it 2 days later they will cancel because their computer made a mistake but still will charge your card even though they say, "Well we didn’t charge. It’s just on hold." Ok well it’s out of my bank account so it was charged, they won’t honor it. Even had a rep email me and tell me to reorder. Call back and they will fix it. Well good thing I called before I did because this bogus company won’t honor their prices but they sure will charge your card then cancel. I will never shop here again and I recommend everyone stay away. It’s a bogus lying company.
I would never use this company again. Rude people, awful customer service, unhelpful. I have had to deal with customer service on 2 separate occasion, both due to Lane Bryant's issue. I was not helped in any way during either call. I would advise if you want friendly helpful support you don't use Lane Bryant.
I've been shopping online, I'm disabled & have no car. I've gotten 1 deal so far. Then I got 10$ off but with shipping & taxes. It was the price of the original bra. Then you have to have have a card to get a deal. I've spent at least 600$. Now I get this women money to buy more. I have 20 bras now, 30 pairs underwear, 40 sets of PJs. Then there's the shipping. It takes forever & a day. You're paying for it sometimes so what's up with that? After I spend this women money I'll be done..
I ordered numerous bras which were buy 1 get 1 free. Long story short LB canceled my order without any explanation! My Mother however received her order. LB needs to stand by their promotion price! Ashley Stewart, Torrid and Forever 21 you have a new customer! Shame on LB and good riddance!
The website allowed me to order 6 clearance bras for $89. Almost 2 weeks later I don't get a package and I have to call them. They say the promotion was wrong and they can ring up my order, but it'll be about double. A) Why did I have to call you after 2 weeks thinking everything was normal? B) Why not honor the promotion? It was your mistake, not mine.
I ordered six bras and the company canceled my order. The excuse used was that they were out of inventory. Upon further review and an email to Customer Service (took 4 days for a response) I was told that they canceled my order due to pricing problems. This is UNACCEPTABLE!! You need to HONOR YOUR PRICING AND CUSTOMERS!
The lost business, bad reviews, bad reputation ratings from false advertising, and voiced/proven dishonest nature are not going to be worth the few dollars that you missed out on from my one order. The bras weren’t free or even close so it will not be worth you losing my business and every other person that had their orders canceled by you. It also won’t be worth the list business from potential new customers that read my review.
What happened to honesty in business? Oh yes, that’s right, it doesn’t exist. That’s our society today...Let’s see how much we can avoid doing what is right. Let’s lie because it’s considered ok now. Let’s skate on honoring pricing, principles, paying people that are due money, etc. etc. Just more action by big business to screw the little guy. When will people WAKE UP?
I am not the type of person that ever writes an online review, though I do read them. I recently moved to a state which does not have any Lane Bryant stores, forcing me to order online. I have given this store a lot of my business as my charge card is almost maxed out. For the past 3 months I have ordered items online and about 2 days later I receive an email stating the items are not in stock. That screwed me because I purchased items that were buy one get one free, but because the exact number of items were supposedly out of stock, I did not receive any "free" items. I called a representative each time (which is a long ordeal in itself) who swore to me the items were in stock - I reordered each time just to receive the same email afterwards saying what I ordered is not in stock.
It is unbelievable to me that a large company as this cannot get their "crap" together and update their website in a timely manner. I just looked at their site again and noticed the same "out of stock" items are still listed on their site with price increases now. For the heck of it I tried to place an order again with the same items I tried to order 3 months ago and once again they are "out of stock" - then why are these items still on your site? I've never been so frustrated in my life and I'm done trying to order anything from them ever again. As an RN, if I showed this much incompetence at my job, I would have been fired. Someone is dropping the ball big time.
Lane Bryant in Bayside, N.Y are not helping or value their customers. I spend so much money in their store and had coupons that I thought it was expiring soon, instead it was 3 days. They would not help a customer out. They instead tell you screw you. I called the customer service 1-800 number and they said the same thing. So screw them.
I purchased a pair of exercise pants from Lane Bryant on 4/24/19 and paid $13.00 for a 2 day delivery to only find out that after looking at item tracking that my item won't be delivered until 4/29/19 - 5 days. I sent 2 emails inquiring about this item not being delivered in 2 days which is what I paid for and the only lame excuse they can give is I purchased my item at 1pm and they did not process until the the next day and Saturday and Sunday are not included in delivery... Really I paid $13.00 for a 2 day delivery. Had I been properly informed at purchase time I would have chosen the lesser delivery cost. This has to be fraudulent.
Overall experience is good, however the pants material is a lot cheaper now and zip on the pants are cheaper, as well as the buttons have been changed to these metal clasps which do not help bigger size people. Please look into your Lena pants and dress pants please.
I placed a order on March 9, 2019. I ordered 7 pairs of underwear and 1 Dress shirt. 3 days later 1 pair of underwear came in the mail, then 7 days later another pair of underwear came in the mail. It’s now been almost a month and I received my bill in the mail for 59.00. I went online a few weeks ago and checked the status of the rest of my order, it said it was shipped. I waited until today April 1st to contact Customer Service. Alexia helped me, she checked on order, same as I did and all she could tell me was there has been no action in a while so she will just cancel my order and refund me the rest of the amount.
I said, "No wait, I want those items. Can you check to see what happened to them?" She said, "No, I can refund you the rest of your order." I said, "Can you reorder those items? And save me the time I already spent shopping for those items online and get them resent to me." She said, "No! I can refund you the rest of the order and credit your account, can you hold for 2 mins. while I do that, thank you." I was put on hold. So no explanation to what happened to the rest of my order, very disappointed with Lane Bryant. I checked my account she credited my account, now I realized I have paid over $18.00 for 2 pairs of underwear that were on sale for 7 for $35. Ughhh!! So done with Lane Bryant, will be shopping Torrid from now on.
Bought a coat and 2 cotton bras online in December and will not do it again. Bras have a 'lip roll' from not enough outer fabric to cover the main material and this shows in tighter clothing. I thought it might just need to adjust to my body shape, but this only got worse after washing. Lesson learned, do not buy their cotton bras without trying them on in the store. Second, I also took extra OT at work to get a new puffer jacket from them that was navy blue with blue stars. Looks gorgeous, it's now March and there's a defective tooth in the zipper in the boob area. I looked online and there is literally no return policy for defective merchandise. I like the coat so I'll pay to replace the zipper, but this is going to cost me another 40-80 dollars. Ridiculous. DO NOT BUY FROM THEIR ONLINE STORE UNLESS YOU'RE GETTING JEANS OR PANTIES.
I purchased a puffer jacket from Lane Bryant which I received last Friday (2/15). On Tuesday, February 19, I received an email offer entitled, "Price Drop. Mic Drop" which offered the very same jacket I just purchased for $124.00 for $70.00—a significant price reduction of $54! I called to ask if LB would honor a price adjustment. The online customer service person told me that they could not reveal their price adjustment policy and that it is an "internal policy." I was told that they will not make a price adjustment on a purchase if a coupon had been used—which is why I purchased the jacket in the first place. SO, now, instead of adjusting the price on my jacket, I will have to return the jacket and repurchase the jacket. This is ridiculous and infuriating on several levels.
BAD BUSINESS PRACTICE to sell a jacket one week and then send me an email the following week promoting the slashed price. BAD BUSINESS PRACTICE to tell a long-time customer that you can't share the adjustment policy. BAD BUSINESS PRACTICE to make a customer return and repurchase the same item. THIS IS INFURIATING, POOR CUSTOMER SERVICE, and RIDICULOUS!
Jeans were purchased over 3 yrs ago and they still bleed. I only wear them with things they can't change to a dingy blue. I have ruined shoes, shirts, even a coat! Be careful when washing. Other than that all was fantastic.
I visited the store in Evergreen Park, IL last week thinking I’d get the BOGO free Cacique sale. No that sale is over (I just heard an ad for it on Pandora a few minutes ago btw) now it’s $25 clearance bras and $35 doorbuster. I was fitted and left. The next day I come back and there was a sign out front that said B2G2 free of $25 bras! I chose 8 bras and was told oh no they are $25 apiece...but here’s a sign outside that says...no they are $25 apiece. Not 5 minutes later I hear the sign being taken down! Prior to being told the sale didn’t exist, I, and another customer (who’d also seen the sign outside), heard a lady buy 8 and get them for $100! Other women were asking about sales and non sales as well because their advertising is misleading and deceptive. I bought 4 bras instead but in my head I knew I’d be contacting corporate.
The Same day I emailed them. I explained everything above AND sent a pic of the space where they’d taken Down the sign. A couple of days later I received a form letter response that had nothing to do with my complaint. Unhappy, I wrote back and I was told by Michael ** the store management would be notified. I still haven’t heard anything; therefore, I’ll be needing a refund of my $136.14.
I've been coming to Lane Bryant for a few years now. We were told that we would get a $25 credit when we sign up for the credit card, so we did. We came back two days later to get some bras for me since I'm pregnant and my breasts are growing. We came back to exchange them because they were smaller than I wore and I don't even think we got a receipt for when we got the bras. The representative named Lisa had to be told the phone number for the account four times and apparently still got it wrong because the transaction isn't coming up under our card or phone number. And apparently our purchases were coming up under my mother's account even though I have been living out of the home for three years. We still couldn't find the bra transaction. I want to find out what my balance is but I have to wait to find out until my plastic gets here because apparently they can't find the account under the social it was opened under.
I placed an order from Lane Bryant. The confirmation email stated they would not bill my credit card until my item was shipped. My card was charged immediately after my order was confirmed. I had to contact them and question it. They reversed the charge and apologized. I received my order and item was too big. I contacted them to return it. I expect some expense to return an item, but only 1/3 of my cost if being refunded. Basically what they are charging me to return it, was the cost of the original item. Unacceptable! I would not ever order internationally from them again.
Wanted to return Bras washed on gentle cycle after 1 wash. They denied return as washing instruction req. hand washing. Needed pictures showing denting (which their mgr. said she didn’t know what that was) and rolling of edges. They were totally not willing to concede to inferior products.
I placed an order online for 3 shirts, after I hit the place order button my credit card was charged but I was not receiving an order number or email. So I called their customer service number where I was told no order existed. After several attempts to figure out what was going on with customer service rep Ayanna I finally asked to speak to a manager. After waiting on hold for several mins she comes back and "magically" found my order... Hmmm... but then was told they sold out of my entire order. So this did not sound right to me, after her trying to explain to me how online ordering and credit cards work (now keep in mind I am a 36yr woman) I again asked to speak to a manager to resolve this order, she finally puts her supervisor on the phone.
Thomas who in short told me I'm ** out of luck. that my money would return in 5-7 business days. And that I should call my bank and dispute the charge, So let me get this straight - your website lets me place an order, charges me but I have no items and there's nothing you will do about it. So from the moment I placed my order (which secures my items) to the moment they "magically" find my order they are out of stock ALL 3. How is this possible? This has to be the worst company I have ever tried to purchase from. This was my first time and clearly my last.
I'm just so dumbfounded on how the items I just paid for are out of stock yet while I was on the phone with Ayanna and Thomas all 3 of my items were still available according to their website. I will be calling Tuesday morning to Thomas's manager Adena and put in several complaints and if she is just as rude as the other two I will just continue to climb the corporate ladder until someone at this company redeems themselves and fixes this massive problem so no other women has to be robbed by Lane Bryant like I just was.
I live in Australia and purchased a garment from Lane Bryant (USA) online. Unfortunately it is not the right fit. I tried to fulfill their refund details online but this did not work so I contacted them via customer email. I was told that my refund could be handled but cost of refund mailing was expensive, in fact more than one third of the items cost. $51 Aus. I asked if I could post back at my own cost through Australia Post and was told this was not acceptable. This is very unsatisfactory. To buy online you expect some costs but maybe taxes etc, but is ridiculous. I could post this item back to Lane Bryant for $12 Aus. Surely for overseas customers there should be another avenue to return purchases.
A payment on my Lane Bryant account came back for insufficient funds, which was incorrect. It was due on the 6th and I assumed it went through. I called on the 14th and gave them a different card and was told that it was up to date. Since the 14th I have had over 40 calls from Comenity which is the collection department for Lane Bryant. I have spoken to 9 supervisors and been assured that my account was up to date and they have assured me that my account is in good standing and they would take care of it.
As of this morning I have already received 2 phone calls and it's not even 10 am yet. There is a major breakdown in communication within Lane Bryant. They have not reported this to my credit for an account that is up to date. Their solution is that I need to write the credit bureau and show proof of payment. Their website is a joke, you cannot make payments through it and I have spent countless hours trying to fix an issue that was fixed over 2 weeks ago. I will never shop with them again, and I have been a loyal customer for over 10 years. Do not apply for a credit card unless you love to deal with rude people on the phone.
I have a card with Lane Bryant that is now canceled because 2 months ago I paid the card off using their online payment system. Well they slapped me with a late fee because they added $2 finance charge after I set the payment up. Then they hit me with a late fee for the $2. I called Lane Bryant and discussed with a young man in their customer service and he said that they would waive those fees and I would be paid off. Well guess what people? I got my bill today and instead of owing $0 like I should have they have not only left the first $11.92 on there but they have slapped $4 more in finance charges as well as another $13.92 in late fees!!! So I ask you would you continue to do business with these CROOKS!!! I'm done. They can keep their gaudy clothes and clothes that are designed for thin people but made big enough for me! They really need to do their jobs if they want to keep customers!
When you look at the images you can clearly see that there is a shrinking crotch size in these expensive plus size panties by Cacique from Lane Bryant, in that they can no longer accommodate a panty liner let alone a feminine pad of any kind.
I got home today, the package the items were shipped in was completely open, my jeans were sticking out of the top of the bag. My concern is my invoice and personal information were also exposed and have no idea as to why and a first to receive a package already opened and appeared as if it has been gone through.
I should not even give them 1 star. This store does not honor their sales. I was on the phone being transferred by several sales representative that kept scripting that this is under a different grouping..."I see the ad but I am unable to adjust this for you..." Was transferred to Omar who kept talking over me and got me mad enough after being on the phone given the same scripting and nobody listening until my BP was 136/95 and I told him he doesn't care about his customers and to ** off and he said, "Yeah you too!"
I had had it. This is not how I would ever want to treat my customers. EVER. Make up your own SITEWIDE definition but who cares how the customer takes it. I will NEVER shop somewhere where they don't take care of their customers and never believe their sale ads. This isn't the first time this month they ran a sale that the same item didn't work for their sale. I couldn't get B2G2 FREE either. They are a rip off.
This was the message I sent to customer service. "I connected to chat about returning a defective bra which is scratching my back because there is not enough material to cover the hooks. I even sent pics. I purchased the same bra in black and it is fine. I just wanted another bra in black since it fits good (after return of the beige one). Apparently, she couldn't see anything wrong and said I would have to go to a store. A store is 26 miles away. I don't go that way for any other reason and it would be a huge inconvenience... Your bras in general are great, but I will be leaving the fact that your customer service is not so great in my review..."
I tried to leave a review on their website, but they rejected it (of course). Instead of correcting the problem, this was the return message. "Quality is of the utmost importance to us and I apologize that your item is not wearing as we intended. Please be assured that I will pass this information along to our quality department to look into further to make sure there aren't any problems with the item. We appreciate you contacting us and providing the feedback as this information will be used to ensure our quality is up to our standards. Please enjoy 25% off your next purchase as a token of our appreciation." In other words, you're not happy, so come spend more money. No thanks!!!!
I bought bras online and they were too big. I was leaving for a trip to Israel in a couple days and needed to exchange for a smaller one. Manager at Meadows Mall in Las Vegas treated me like I stole the bras. Wouldn't exchange. I even had the barcode on the bag it was sent in and all the tags attached. She was so RUDE to me I will never shop there ever. She should be fired!!! What a horrible experience and customer service. It's not like these bras were cheap either. Or I would have thrown them in her face. So I end up buying 2 more for 86.00. Only because I needed it for my trip.
I have an impeccable credit card payment with Lane Bryant. However, I closed my account over 2 years ago due to horrible phone customer service. In making my last 2 payments, I reviewed the account this evening and it states I missed 2 or returned payment fees. Thus, bringing a 25% increase to the remaining balance. I then looked at my checking account, there were available funds. I've printed the statements from my bank ledgers as proofs. At this point, in reading the comments I will began the search for a law firm. How ruthless and conniving can a company be and it makes perfect sense why they're going under. They've become a ruthless, conniving set of very low standards and caliber in doing business.
Lane Bryant Company Information
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- Lane Bryant
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