Lane Bryant Reviews

I ordered months ago from fittingly. Took forever for my order. Contacted them, they said it was delivered which it was not. Said they would resend order. Never received again after contacting them. They offered a refund which I never got. I would not order from this company!

I ordered months ago from fittingly. Took forever for my order. Contacted them. Said it was delivered which it was not. Said they would resend order. Took months. Never received again after contacting them. Want a full refund. Got no reply to email. People stay away from this company. Very dissatisfied customer.

I bought from them for years, but increasingly they will have things out of stock. My last order I bought four items, totaling over $200, and should have received free shipping. They canceled three of the items without notifying me, and subsequently charged me $23 for shipping one pair of pants. That should be illegal.

Should be a zero! They charge late fees when your bill is not late. Even though they were having issues with online/phones. Customer Service is horrible- including their Senior Account Specialist- Jenny and Lulu.

Lane Bryant mysteriously charged me for about $18.35 a month on the same date but I wasn't subscribed to anything and there was no sign of it in my history of transactions or orders. I called customer service and they kept saying they can't fix it 'cause it doesn't show in my orders but according my bank account they clearly charged. They refused to let me speak to a supervisor or someone who could help. This makes me so frustrated and upset because I loved shopping at Lane Bryant but looks like I can't shop from them anymore if they are charging me for nothing and stealing my money.

I ordered my biyearly order of underwear/bras etc. after 3 full weeks, nothing arrived. Online said “processing“. I called and was told, "Yes it’s processing, just wait." I immediately called back and the next person said “you still owe more money!!” I said, "Nope. You put the full amount on hold. I asked for items to ship or reimburse!" She said, "We can’t reimburse the full amount. We will hold shipping and taxes and a percentage." I explained the meaning of FRAUD. She then said, "We will only keep shipping and taxes." I said, "Nope. You will keep NOTHING!" She just said the order hasn’t shipped.

I'm so disappointed if I could give a 0 star review. 😪 I'm almost 70 been a long-time loyal customer. I've tried for weeks by email, calling and text to do a return. After giving my order number being told I don't exist in their system. Then finally after 2 weeks being send an email requesting the scu's I sent them and promised I'd get a return label right away almost a week later nothing. Then did online chat and finally got a return label. Then a $37 charge to return the item! Nothing to make right the horrible service! 😞 I'm in shocked and so saddened. Shame on Lane Bryant Shame!!! Good companies that value their customers and long loyalty would not treat them like this! Especially with economic troublesome times.

I was multi-tasking when I placed an order for 2 pair of pants (same exact style) and 2 bras. It didn't appear to give me confirmation of completion of the sale. I tried again and saw that it's minimal, but there. Immediately, I reached out and let them know that I accidentally made a duplicate order and wanted to cancel it. I had to jump through hoops. They would only send 1 return slip good for 1 pound. I asked for others and was told to copy & print the one they sent. Finally, I received an email on June 4th saying a GIFT CARD for the amount of one of the items. I wasn't happy that it wasn't the entire amount, but I didn't object. It's now July 29th and I've yet to receive said gift card. Big shocker!!

I ordered 3 bras from LaneBryant.com. They were split in 2 different shipments. I got a shipment today 7/9. When I opened it, I discovered that even though it was shipped to me, it wasn’t the bra I picked. Different size and design. I checked the shipping slip and found out it belonged to someone in a different state. I called Lane Bryant. The lady was non apologetic. She issued a refund and told me to verify my email for a return label. So you mean to tell me because LANE BRYANT made a mistake…. I will have to be the one to print off a label, package item up, and drive to a UPS store to drop package off. Oh here’s the kicker…I’m on bedrest for 2 weeks. I am so upset that I have to be the one to do this. Even though I can’t fit the item and no one in my family or friends circle can….I’d rather donate bra to a women’s shelter. Lane Bryant please double check shipping orders.

I ordered a bra from Lane Bryant. Several years ago I had tried on a few in a store in Florida and purchased two that were comfortable. I still wear them. When I was on the Lane Bryant online store I looked for the same bra I own but couldn't find it. The name of the brand is the same but the bra is completely different. I ordered a bra in what I thought was my size and I got the size from my old bra so I was sure the new one would fit. It did not. The bra I bought is a 'balconette' bra which is an odd name for a bra. I don't regard my boobs as a balcony. The bra arrived today and I didn't like it as soon as I removed it from the package. The cups look ginormous. The band is too tight which made the cups fit weirdly.

Placed an order on Tuesday 5/12... nothing much. Everything is purchased said was, "in stock." Got an email on Friday saying your order has shipped. As of today it still has not shipped AND apparently one my items is on back order even though you can go online right now and it says it's in stock. When I reached out to customer service last Thursday, I was actually lied to and told, "I assure you will receive this in 5-8 business." From when... when you finally decide to ship it? No mention of items being on back order. How's about i pay for my stuff whenever I get around to it like how you run your business? No, don't like that. Yeah, me neither. I am but one person who will no longer shop here but I guarantee you, you keep treating your customers like this and you won't have a business left to run. Ladies, there are plenty of other places out there to shop who will actually go out of their way to make sure they do right.

Purchased items through a Facebook post and should have known it was too good to be true. Shipping took over a month (from China) and never arrived even though the transit info said it was delivered. Apparently I've been scammed. When I went back to the former post it was no longer there. Please make sure you're buying from the legit website.

Ordered bras at Christmas. They came in promptly but then I didn’t like any of them too padded and just not for me. Customer service was terrible and our local Waco store closed down. I reached a very caring girl in Harker heights store who went out of her way to help me but still it’s too far to drive. Finally after several attempts I called the complaint number and got help. No one should have to go thru all this time and worry to take care of a problem. Thank you Kylie in Harker Heights for caring and thank you complaint department for taking care of me too. I’ll not be ordering again. It’s too much hassle.

I made an online purchase and I'm very disappointed!!! The quality of their material is very poor compared to10 years ago. In addition, I don't like their policy of charging me to return their merchandise back to them. Moving forward, I will no longer support Lane Bryant online purchases!

I placed an order on March 13, 2025. The site said estimated delivery was March 14-17th. On March 18th, still no delivery nor communication. I emailed asking for status and telling them that I was disappointed. I received a reply that really resolved nothing and telling me to be patient. On March 19th I received notification that package was shipped. Today is March 24th, no package, no update, no communication whatsoever. I am beyond disappointed. I am angry that they only communicated when I initiated contact, they tried to pacify me, and didn’t follow through.

Lane Bryant panties have been my go to for many years. I ordered a bunch of pairs when they had a sale in November, and I was incredibly disappointed when they came in. Some were too LONG, some were too WIDE, some were too SMALL, some felt too THIN. I brought them to the store to complain and she pointed out on the tags that they are now made in 3 different countries... so they are no longer all the same. She seemed as disappointed as I was.

Placed an order (first mistake) they canceled it. Charged my debit card. Won't return my money for up to 10 business days. Ordered several years ago. It was a nightmare to try to get that order. Run from them. Horrible service.

Lane Bryant needs to be an online shopping only. In the most recent years after COVID the quality of service is horrible when having a in store experience. I went into the store last week for a pick up only. I saw a sale on jeans and decided to try on one pair along with my purpose. I was greeted properly and I explained I wanted my pick up. The employee wanted until I went to the counter and waited in line until she decided to assist me. She asked for my name and id then went to retrieve my package. I immediately felt uncomfortable and reached for my purchase and I felt a resistance as the employee proceeds to open my purchase.

I ordered bras from here as they had some cute ones my size. When I received my bras, they were very uncomfortable, there is a pointy fold or pleat right at the bottom of the underwire that digs into your ribs. It is a very bad design and I had to pay $8 to return crappy merchandise. I will not be shopping here again.

My payment arrived two days before the due date. They did not apply it until three days later, conveniently late, so they assessed me a late fee of $30 each and then continued to charge me each month until my balance was $147.50. When I spoke to customer service he said he could remove $14 of late fees, I told him it was unacceptable and asked to speak to a supervisor, and then on the final transfer got hung up on. I called back and the guy who answers tells me he can credit $41.... Why the difference, who knows? I told him it was not acceptable and he then sent me to a person who can speak clear English and he wiped the entire thing out to a Zero balance. It only took 5 customer service reps and 30 minutes of my time. Ridiculous. Needless to say, I closed the account and will never buy anything from Lane Bryant again. I know it was only the bank that handles their card but they need to choose partners better.

Do not buy anything from them. The shipping is so lousy. I put in my order for the next day and paid a lot to do this and I won't get my pack for 2-3 business days. I could have paid for the 2-3 business. They told me that, "You can't get it on the next business day" and they won't give me my money back. So please don't buy anything from them. I'm going to tell all my friends and put this on bad review on my Facebook and anything else. The only reason I gave them a one is because I couldn't give them a zero.

Jessica provided the best bra fitting I ever had. She really is “the queen of bras.” Maria also went above and beyond and exceeded my expectations. There were other people in the store getting fitted as well but they made me feel like I was the only one. I did not have to wait for a long time in the fitting room while they went to go get my correct size. Their customer service was great and I felt very comfortable and safe while Maria and Jessica were helping me get the right under garments. They were very knowledgeable of their products and understood what I was trying to explain about what I was needing but just couldn’t find the right words. The only thing missing were beers and a pool table for the guys lol. I rate my experience 10/10 and if you’re ever in the area, go check out Lane Bryant in Burleson.

Robbin does not understand the return policy and refused to return a bra that is unworn in its original packaging with tags still attached. Marila looked up my purchase and said it’s past the 60 days so I need to speak to the store manager. All my bras are from here, however, this will be my last time purchasing from here. Your policy states an exchange can be made. I don’t understand why I was treated so poorly. It’s unacceptable. You still carry the bra. The bra is brand new! This is unacceptable. I would like a call. I need to exchange this bra. FYI, it is a size 38F.

Awful credit card practices at this company. Buyer Beware! Company charges outrageous fees!! The website they claim you must use to pay your bill is always down, so you can never make a payment before the due date. Whole company and business practice is a joke. I cut up my credit card. They have lost my business. Stay far away from this company.

Lane Bryant changed their return policy. If you return an online order to the store, you will now LOSE any Coupons AND your Rewards (which you EARNED) that you had used for that online purchase. In the past, coupons and/or rewards could be used to buy something else instead. I found this out the hard way after using a $20 off coupon and $20 in rewards. I reached out to Customer Service who confirmed this is now the policy. They offered to restore my $20 in rewards as a one-time courtesy, but this new policy has made me not want to ever shop there again, even though I’ve been shopping there for years. The kicker is, if they had allowed me to still use my coupon and rewards, I almost certainly would’ve purchased more than I had initially purchased online.

If you plan on shopping at Lane Bryant, I hope they have your size of what you want in the store. I would not buy from this company online. And if you do, have it shipped to your home address. I recently purchased a item online from Lane Bryant, had it shipped to The Spokane Store and when I went to pick it up they did not have the item. I think whoever delivers the packages to Lane Bryant or one of Lane Bryant's employees are stealing packages that belong to customers. If not that, then the company is not sending the merchandise. The girl working the counter at Lane Bryant told me that my package was the third or fourth item they did not have recently. If that is true, there is a problem. I WILL NOT PURCHASE ANYTHUNG FROM LANE BRYANT AGAIN. They screwed up somewhere and lost a customer. I WOULD RECOMMEND SHOPPING ELSEWHERE.

I recently reviewed the final sales category where items were as low as 7.98 to 24.98 5/12/2024. As soon as they started this round of getting 25 reward cash for each 50 dollars spent, those same items increased to 3 times the final sales amount. That's underhanded and crooked. I purchased a red dress for Mother's Day and wore it only to be totally humiliated when the zipper decided to break and leave my panties and bra totally exposed. I received a return label finally and don't know if I will get compensation or not. I do realized that after I reported the issue with the dress is also when the finals sales prices tripled. I don't believe in coincidence and this was just one dress I had an issue with. But if this is how Lane Bryant is going to conduct its online website after I spent all that money with them, I will find another women (plus size) clothing line to buy from. Audrey ** of Tacoma Washington.

It's a shame that every time I go to look for a new bra, they are always out of everything except for the bigger sizes or bland colors, and I mean EVERYTHING. I'm a 36 F or a sister 38 triple D. I've looked at over 10 different styles of bras (the unlined, wireless family) and they never have anything in my size. I have been trying to get a new bra for about a half a year now, and I try like crazy to catch them with a fresh stock and start their deals. I've even had a moment where I looked online every week for a little over a month back during the winter, but somehow they're always out of stock in every style. No one knows anything about when new ones come in or anything.

I've been wearing Lane Bryant bras for over 20 years. The quality has gone downhill. I said that I was not going to buy anymore because the underwires were constantly breaking and the fabric was tearing around the underwires but I needed some more, did not have time to go shopping for a new brand. Well it wasn't a big shocker that they have closed all of the stores in my area so I ordered some. The attached pictures are of one of the bras that was worn four times. Four times and already coming apart. I will never buy again. I am contemplating sending the unopened ones back. $50 bras and they can't even last through four uses.

Purchased 2 bras online on March 17. Received on March 27. The 45 day return starts when order is placed. Not when received. I have no way to print return label and the nearest store is 2 hours from my home. I will be traveling to Las Vegas in 36 days and wanted to return to store but since it took 10 days to receive the item I'm 1 day past being able to return to store and avoid paying $7.95 shipping cost.