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When you get a Lane Bryant account, please be aware of the small print, the delayed billing cycle, lack of updating the computer system, inability to speak with a person when you call customer service, and the only way to pay is with a check. When I called to pay my full bill I was told an amount which ended up being incorrect so I billed a late fee. Nice right? They wouldn’t waive it. They would listen to my issue, they just said pay it. I had to go to the bank, get a bankers check (I moved and hadn’t opened a new account yet, go to the physical store (three towns away) because if I mailed it it would be late and I’d have to pay another late fee). Because their computer system hadn’t updated when I called I have to pay for that error. I’ve been a Lane Bryant customer for over 30 years and referred many people. No longer.
Placed an order over the phone and was told I could call back and have my gift card applied after the order was placed. I couldn't read the complete PIN so they recommended I call a different toll free line for help. No return call after 3 voicemails and when I called back to apply the gift card to the order balance, they said that wasn't an option. I work in customer service....everything is an option if the employee is willing to help.
Lane Bryant used to be the premier place to buy plus size women's clothing. I used to shop there frequently. When I go there now, they seem to have only casual and sports wear. They make me feel that plus size women don't like to "dress up". Their casual wear is over-priced. If I need clothing for a special or elegant event, I have to go to a specialty shop for plus sized women and pay exhorbitant prices.
Oops I did it again... Overly optimistic, I ordered from Lane Bryant and got burned... again. The items I ordered didn't look like they do on the website. The blouse was sheer and the material on another shirt was nothing like what was pictured. I am trying to return everything (unwashed, unworn) but I'm having trouble. The site says I can get a pre-paid shipping label but it doesn't generate one. It only generates a packing slip for you to take to the store. My nearest LB store is an hour away so I want to ship it back. So now I have to pay to have it shipped back AND LB is deducting $5.95 from my refund for the pre-paid label that I didn't get. The website is a hot mess. I have def learned my lesson and will not shop LB ever again. I tried contacting LB via Live Chat but even that isn't helping - it just gives me suggestions for how to solve my problem that I already know about. VERY FRUSTRATING.
The store claims that they will provide a price match but they will not! In my past experiences Black Friday was always the best deals even though there is a Cyber Monday. However, this year was different. On Black Friday the online deal was 30% off and on Cyber Monday it was 50% off. I purchased items on Friday and once I saw how discounted Monday was I wrote to customer service requesting a Price Match. They refused to price match me. So I will be Returning all the items I bought from Black Friday and never shopping there again.
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I love Lane Bryant. Over time their styles have become more modern and classy. I can always find something, even if it is a pair of socks to take home. They always have my size and the variety of styles is wonderful.
They run pretty much true to size. They dont carry the undergarments I need. Wish they carried a larger variety of formal wear. I couldnt find anything to wear for a formal wedding that looked more stylish.
No way so many products can cost the same price. Prices usually 49.99, 79.99 or such. All bras the same price. Panties 3 for the same price. All outer garments the same price. Not much more can be said about them.
Lane Bryant is a brand I trust; they have a very good variety of clothing for 14 and up sizes; fit is good, as is quality and pricing. I highly recommend Lane Bryant as a go to for 14 and up sizing.
I love all the beautiful accessories they have. I have been a customer for years and their dress selections are great. The reps their knowledge of the items they have and what may work for someone is helpful.
Lane Bryant Company Information
- Company Name:
- Lane Bryant