Lane Bryant Reviews

Do not buy anything from them. The shipping is so lousy. I put in my order for the next day and paid a lot to do this and I won't get my pack for 2-3 business days. I could have paid for the 2-3 business. They told me that, "You can't get it on the next business day" and they won't give me my money back. So please don't buy anything from them. I'm going to tell all my friends and put this on bad review on my Facebook and anything else. The only reason I gave them a one is because I couldn't give them a zero.

Jessica provided the best bra fitting I ever had. She really is “the queen of bras.” Maria also went above and beyond and exceeded my expectations. There were other people in the store getting fitted as well but they made me feel like I was the only one. I did not have to wait for a long time in the fitting room while they went to go get my correct size. Their customer service was great and I felt very comfortable and safe while Maria and Jessica were helping me get the right under garments. They were very knowledgeable of their products and understood what I was trying to explain about what I was needing but just couldn’t find the right words. The only thing missing were beers and a pool table for the guys lol. I rate my experience 10/10 and if you’re ever in the area, go check out Lane Bryant in Burleson.

Robbin does not understand the return policy and refused to return a bra that is unworn in its original packaging with tags still attached. Marila looked up my purchase and said it’s past the 60 days so I need to speak to the store manager. All my bras are from here, however, this will be my last time purchasing from here. Your policy states an exchange can be made. I don’t understand why I was treated so poorly. It’s unacceptable. You still carry the bra. The bra is brand new! This is unacceptable. I would like a call. I need to exchange this bra. FYI, it is a size 38F.

Awful credit card practices at this company. Buyer Beware! Company charges outrageous fees!! The website they claim you must use to pay your bill is always down, so you can never make a payment before the due date. Whole company and business practice is a joke. I cut up my credit card. They have lost my business. Stay far away from this company.

Lane Bryant changed their return policy. If you return an online order to the store, you will now LOSE any Coupons AND your Rewards (which you EARNED) that you had used for that online purchase. In the past, coupons and/or rewards could be used to buy something else instead. I found this out the hard way after using a $20 off coupon and $20 in rewards. I reached out to Customer Service who confirmed this is now the policy. They offered to restore my $20 in rewards as a one-time courtesy, but this new policy has made me not want to ever shop there again, even though I’ve been shopping there for years. The kicker is, if they had allowed me to still use my coupon and rewards, I almost certainly would’ve purchased more than I had initially purchased online.

If you plan on shopping at Lane Bryant, I hope they have your size of what you want in the store. I would not buy from this company online. And if you do, have it shipped to your home address. I recently purchased a item online from Lane Bryant, had it shipped to The Spokane Store and when I went to pick it up they did not have the item. I think whoever delivers the packages to Lane Bryant or one of Lane Bryant's employees are stealing packages that belong to customers. If not that, then the company is not sending the merchandise. The girl working the counter at Lane Bryant told me that my package was the third or fourth item they did not have recently. If that is true, there is a problem. I WILL NOT PURCHASE ANYTHUNG FROM LANE BRYANT AGAIN. They screwed up somewhere and lost a customer. I WOULD RECOMMEND SHOPPING ELSEWHERE.

I recently reviewed the final sales category where items were as low as 7.98 to 24.98 5/12/2024. As soon as they started this round of getting 25 reward cash for each 50 dollars spent, those same items increased to 3 times the final sales amount. That's underhanded and crooked. I purchased a red dress for Mother's Day and wore it only to be totally humiliated when the zipper decided to break and leave my panties and bra totally exposed. I received a return label finally and don't know if I will get compensation or not. I do realized that after I reported the issue with the dress is also when the finals sales prices tripled. I don't believe in coincidence and this was just one dress I had an issue with. But if this is how Lane Bryant is going to conduct its online website after I spent all that money with them, I will find another women (plus size) clothing line to buy from. Audrey ** of Tacoma Washington.

It's a shame that every time I go to look for a new bra, they are always out of everything except for the bigger sizes or bland colors, and I mean EVERYTHING. I'm a 36 F or a sister 38 triple D. I've looked at over 10 different styles of bras (the unlined, wireless family) and they never have anything in my size. I have been trying to get a new bra for about a half a year now, and I try like crazy to catch them with a fresh stock and start their deals. I've even had a moment where I looked online every week for a little over a month back during the winter, but somehow they're always out of stock in every style. No one knows anything about when new ones come in or anything.

I've been wearing Lane Bryant bras for over 20 years. The quality has gone downhill. I said that I was not going to buy anymore because the underwires were constantly breaking and the fabric was tearing around the underwires but I needed some more, did not have time to go shopping for a new brand. Well it wasn't a big shocker that they have closed all of the stores in my area so I ordered some. The attached pictures are of one of the bras that was worn four times. Four times and already coming apart. I will never buy again. I am contemplating sending the unopened ones back. $50 bras and they can't even last through four uses.

Purchased 2 bras online on March 17. Received on March 27. The 45 day return starts when order is placed. Not when received. I have no way to print return label and the nearest store is 2 hours from my home. I will be traveling to Las Vegas in 36 days and wanted to return to store but since it took 10 days to receive the item I'm 1 day past being able to return to store and avoid paying $7.95 shipping cost.

Gina at the Lakeland Park Center was amazing!! Although I was apprehensive, Gina was patient and very informative with assisting me selecting the correct size and style of undergarments that I was searching for. Wish more associates were like her. Gina, keep up the good work! Nisa J

We wish we could give a 0 star rating!!! We made a late payment of 1 day and they doubled our original bill with a large late fee. We called to take care of it and they fouled up the bank info and so the payment didn't go through. They never told us until we called to make sure everything was paid. Guess What!!! They charged us another late fee. Even the people in the store were incompetent, and fouled up our information. They said they would take care of the errors; Days later we found out they didn't correct anything. Don't have anything to do with them!!!

I have been Lane Bryant customer over 40 years. I love their clothing and staffing in store. Excellent service! But When I get my statements from my card I usually go into the store and make my payments. For the last 3 months I made my payment thru their phone system. Each time I have received 27 dollars nsf do to their system inputting my information wrong. I am think about canceling my card. Anyone have this problem?

I placed an order online to be shipped to store on 12/19/23, my order was delivered to the store on 12/22/23, I was I have a week to pick it up, today is the 27th. They were closed on Xmas, my order refunded today.

I placed an order for several items, and had them shipped to my place of work. I received all items but 1 items which was shipped separately. On Sunday, Dec 3rd I received a notification of delivered which I knew was incorrect because the business is closed. On Monday called LB, spoke to a rep who was nice, she advised me to allow a couple days as the item was delivered to USPS. On this morning I called LB.com, spoke to a rep name Kirsten, an ** woman, who I explained all this too, I must of mistakenly said hell, so she cuts me out mid sentence stating she would have to disconnect the call. I said, "I didn't understand why the hell all of my items weren't shipped together, and why would On a Sunday to a business that is closed I receive a delivery notification." There was nothing against her or LB service, I have used it for years and have the charge card which is PIF, no balance owed.

I placed an order in July 2023. I waited for a couple of weeks and when I checked the tracking, it said that it was delivered. I notified Lane Bryant that I did not receive the order even tho they said that it was signed for. I asked for a copy of the signature but never got it. They said they would resend the order. I waited for a month and still nothing. Every time I contacted them, they would say they were looking into it and how sorry they were. I finally got really mad and demanded my money back. They were going to give me 60% and I said that I wanted 100% back. We agreed on 95%. I am still waiting and I am not getting any response from them at all. This company is a scam! I have the emails to prove it!!

Bought clothes through this company and the price VS quality of product is not worth it. Seams come undone, buttons fall off and in general I always have an issue whenever I buy. Then you can't bring the product back after you wear it.

The marketing department at Lane Bryant should be fired. I have cancelled my credit card because I am sick and tired of my inbox being flooded with emails. I receive at least 2 or more emails daily. Doesn't seem like much but if you only check your email every few days it seems like you are just deleting their emails. I tried updating my preference on my account settings but continue to get their emails.

Could tell Krista loved her job! Store laid out well. Easy to look at dresses. Very pleasant experience looking for wedding mother dress❣️The mirrors were placed well. The clothes Were well arranged. Krista had sweet personality.❣️

So apparently I have a Lane Bryant Credit card I know nothing about. I tried to apply for one and it says I already have one. Well I don't have a Credit Card. I called Lane Bryant and they said I do and they can't give me any information. I do not have the phone number that's listed for my supposed Credit account. Years ago I was homeless and my purse was stolen along with my phone and all my info I had no info on how to get my stuff back since I had no help from the authorities.

My bill was due on the 6th of June but I was harassed by people from Lane Bryant calling me telling me it was past due. It wasn’t and then when I went to pay it on the fifth the website said I had a scheduled payment ready. I just got an email saying it wasn’t paid. I only owed them $20 something and some change. They charged me $80 some dollars for what they said two months late. That’s crap. They did waive $36 and some change. Only charged 51. I don’t feel like I should’ve been charged anything being that. It wasn’t budging late when I tried to pay it and it was their websites that said I had a schedule appointment. They already had my credit card information on their end, showing that I had tried to pay it. Never using that card again and am never going to shop there!

In January of 2023 I got a credit card to save $20 on Lane Bryant for two bras. I set up my account the automatic payments. I gather a letter in the mail saying that my payment was sent back. No matter what check account number you put in there it's wrong and they overcharge you fees. I expect they just do that cuz they want money. I have never had this problem with the bank before. I had to get my mom involved because I can't deal with that because of my disability. It just overwhelmed me. Community Bank is the worst bank ever. I would look up if it's through community before you get a credit card. If it is don't do that because they'll overcharge you fees for nothing.

Absolutely horrible experience If it weren't for Jeff who made an honest attempt to help me. He was the only customer service person who knew his job. The rest would all get negative stars. They lie and don't know a damn thing. Totally useless for being customer service.

I’ve been a Lane Bryant credit card holder since 2017, during this time I have purchased all of my plus-size clothing and bras from ONLY this company! My credit limit was $1130 which I used to purchase all of my bras and work slacks with my card. I did only pay the minimum amount and occasionally a late fee. The issue is, the last time I paid them off, they lowered my card to $200 in January 2022 (keep in mind, my slacks cost $65/piece and I work 5 days a week, leaving nothing left on this credit line for bras.)

I made purchases just under $500 and charged to my Lane Bryant account, then immediately paid it in full (before even leaving the store). After trying everything on, I realized I am now too small for most of their products. When I returned about half of the items (some I could keep and give as gifts), I was told they could not put my refund back on my debit card, but could only issue a store credit (which I now can't use). When I tried to get a refund from billing, they stalled saying my address needed to be updated (I live at the same place as I did way before opening this account). Even billing says they cannot put the funds back electronically, but can only resend a paper check...yet they can't seem to get my mail delivered to me! What a scam! Is this even legal? Worst customer service in billing EVER!!!

So, this is more of a review of the company, not so much the quality as I am a first time customer who spent $100+ on my first order. It was said to be delivered but was not. Lane Bryant associate hung up on me. The live chat told me it was my fault that the address wasn't correct as if after 3 years living in a house I don't know my address. They were going to re-send it until they realized 2 of the items were now out of stock 10 days after I purchased. Been on hold forever trying to speak with management. Basically what I can see is this company has 0 concern for their customers or for honoring their word for that matter. Supervisors keep you holding forever in the hopes that you give up and hang up. So I guess I will keep giving Victoria's Secret my hard earned money. Victoria Secret 1. Lane Bryant 0

Payments from Arizona to Texas can take up to 30 days and you will be charged exorbitant late fees. Calling customer service does no good as what you're told on the phone never matches the amount you're charged.

I ordered two items from Lane Bryant. The original shipping date was delayed significantly (at least four weeks). I tried to find a way to change my shipping address due to the delay and I moved. I had zero success. I kept checking the order status and it consistently said it was being shipped. The date of shipping was always two weeks out from when I checked it. I finally reached out to customer service. First, they did reach out to me but called me Linda. My name is not Linda. I can forgive that, but no one ever contacted me after the initial contact. So, I never received what I ordered or a refund. I will not shop here again. I don't care how great their sales are.

I bought my first dress at LB over 60 years ago... so very long time customer. I received an email promoting 40% of using LB credit card on full priced items. NO CODE. I tried just initiating a purchase. Didn’t deduct the 40%. Emailed customer service. They told me to just check for discounts in the ad. Beyond useless! I think they think they can get me to buy without the 40% yeah, no. Very shady! Watch your wallet! And don’t expect any help from customer service.

I recently bought a sports bra from Lane Bryant and it was the best thing I could have did in life. The Livi Sports Bra is great for women who wear size 42DD on up. It provides good support all day. I’ve bought number three! I recommend this to anyone! It literally changed my life!