Lane Bryant Reviews

On April 10th, 2013, Lane Bryant sent me an email stating all items 50% off after 5:00 pm online. Cool, I thought. I don't even have to leave my house so I placed an order for two dresses and paid through PayPal on Lane Bryant's website. I checked my PayPal account the following day and saw that my order amount had indeed been deducted from my account. I waited a couple of days but never received an email confirmation on my order so I called Lane Bryant customer service line. (Can you guess where this is going?) The man told me due to high volume of online sales that night that my order had never been placed. "It was a glitch in the system," he said. He then told me my money would be refunded within 7-10 business days.

I have shopped here for years and have never had a bad customer experience. When they do not have an item on hand, they order it for you. I have never had a problem with this. I have shopped online and at the mall. I do wish there was a LB a bit closer at the Chapel Hills Mall in Colorado Springs.

On January 9, 2013, I was stupid enough to place an order online with Lane Bryant. Yet, before you think this was a one-time thing, let me say that I have been a loyal customer for years, and even worked for the company when they opened their outlet brand. I know enough about Charming Shoppes to know that their shares have dropped below one buck, and that there are ways of communicating with their employees that do not involve just a phone or on their schedule.

No more shopping at Lane Bryant for me. My daughters and I have all had to return clothing to the store because the fabrics they use are so flimsy; they are practically non-existent! We have all been treated poorly when returning items. The store personnel have snobby attitudes. The customers have to pay top dollar for clothing that falls apart. No more! I should rate LB a big, fat zero!

Credit card scam - I purchased 2 pairs of pants for a total of $60 from Lane Bryant in February of 2008. At that time, they said I no longer had an open account, so I "opened" a new one. I even gave them my driver’s license with my St. Michael address since I had been living there for 2 years. I never received a bill. They sent the bill to my old address from 2005 because they linked me to my old account. Then, I received a call from collections in September of 2008 stating I owed them $273.00. Yes, $273.00 for the $60.00 pants. I flipped out but agreed to "settle" the account for $136.03. However, this still shows on my credit report as being “late” every month. Today, I talk to the collection folks at Lane Bryant; they say I need to pay the difference to get this "off" my report. Unbelievable! So today, I paid them another $136.97.

Fun story of the day - After waiting a week for my overnight order, I was informed that it had been delivered. I was hung up on. I called back. It was delivered but to the address that I didn't enter. When I verified everything, the billing and shipping information was the same. Wait 21 days to file a claim. Well, okay, we'll only make you wait another 7 days. Well, okay, we'll file the refund request now because you screwed up by giving us a wrong address. No, I didn't. "Well, y'all ain't being very nice about it." No kidding. I was hung up on. I called a third time, "Well, no, we can't give you any way of contacting us, but we'll contact you at the number you gave us." Number has been out of service for 3 years and is not the one I gave them. "Well, fine, just go on our website and tell them you want to get our newsletter." No, I want to talk to someone who will do something. "But I am telling you how to get information." I was hung up on. I will be posting this every day until your company refunds my money. On Saturday, I'll be filing complaints elsewhere. I know y'all can't spell none, but you should know what BBB means, right, y'all?

I placed an order using their buy one get one free coupon online. I placed an order with two equal items of 6 different items. Instead of giving me one free of each item, they gave me one free of the least expensive items resulting in a $45 discrepancy in their favor. They admit that when you place order online, their system automatically takes the least expensive as the free. The advertising of the coupon states equal or lesser. I even ordered the exact same items in 5 of the 6 items to make it easy to see what should have been free. They admit if I had placed six different orders with the two alike items, the second would be free, but because I placed one large order, they will only give the cheapest items free. They want me to return the order, then reorder the same items on six different order numbers?! Just refund what you know you owe me! I don't have time for this and you know you owe it! Not a good way to do business with a great customer. Look at my Lane Bryant card or past invoices!

Rewards expired in two weeks and can only be used in the store. Store told me to call and have it reissued, they do it all the time, they said. I called. They said they would credit me and it would take 4 to 6 weeks to get new reward certificate. Time went by, nothing. I called back, no notes were on my account and nothing was done. I escalated w/ Supervisor who said he can only credit $80 of the $120 I was issued and the June and August mailing. Nothing was sent. I called again and got the runaround saying it'll be in September when I get the reward. I was told the rewards is done by another company and there is nothing they can do. I'm closing my Lane Bryant Credit card - it's such a joke. You can't use the rewards online and to limit only 2 to 3 weeks to use is ridiculous. Customer Service is useless and continue to lie because they have no idea how things work. This is a nice way to screw your long term customers.

When I went into Lane Bryant, they didn't have the pair of panties that I wanted that matched my bra. The CS rep there offered to order it for me and have it shipped to my house. I agreed to this and as we were going through the process, I noticed she had a 4-year-old address on file. I corrected her and updated my email address with her. Two weeks later, I had nothing. Nothing had come into my current email nor had anything arrived. Going on a hunch, I checked the ancient email address I had on file with them and found that my order information had been sent there. Upon reading the email, I also found out the CS rep only updated my billing information and left the shipping information to the old address. I had even said to her that I hadn't lived there in years! To make matters worse, the status on USPS said the shipment had been accepted.

I was checking out at my local Lane Bryant store and the woman next to me was using a gift cheque with her purchase. I asked how she had received it and was told by the cashier that I should be receiving the cheques when I reach a certain amount of purchases on my Lane Bryant credit card. I called customer service in 10/2011 and was told that I had been mailed several cheques. I informed her that I had never received them. They checked and determined they had not been used and said they would reissue two (2) $80 cheques and two (2) $20 cheques for December 2011. They said there were more than that issued to me, but they could not go back any further to reissue. I said okay and waited. I have called back every month since 10/2011 and have been given numerous excuses why I have not received the cheques.

On 3/30/12, I paid approximately $297 for clothing from Lane Bryant. In the last month, I have spent $500 in the store. The same day, I received a coupon for Lane Bryant in the mail $75 off of a purchase of $225 or more. I called the business and learned that they would honor the coupon. The next day, 3/31/12, I went to the mall because that store was closer. That store has closed. I then went to the original store and tried to get them to honor the coupon. They would not because I wrote a check for the purchase. I was told they could not do anything for 10 days to ensure that my check cleared (I know, who writes checks anymore? I do. I'm credit-free and my debit card has a $300 max. I was worried that the tax would take me over $300 and it would be declined).

I have shopped faithfully at your store. I over shopped in order to stock up on the Women's Dollars. Well, I went this weekend to trade in my coupons and found all the spring merchandise had been removed. It was all winter, clearance, jeans items. They had removed all the white pants and capris. I was told this by an employee. I go back into the store today and all the spring items are back out! I think this is a horrible way to clear your winter merchandise and to mislead people that have been true to Lane Bryant for many years. I plan to post this everywhere. I think you should be ashamed of this marketing scheme you tried to deceive your loyal customers with.

I am very unhappy with the style of clothing Lane Bryant has displayed the last couple of years. It is extremely ugly and overpriced. Big flowers, 0 style, nothing stands out! As for your right fit jeans and pants, they are absolutely not the right fit. I have discovered a much, much, much better pair of jeans for the curvaceous women (NYDJ). I am a card holder and I will be paying my card off, never to use it again!

On February 16, 2012, I went into Store number 6460 and purchased 4 bras. They did not have the size I needed, so I paid for them with cash and they were to be delivered to my home. I waited 7 days, then I called customer service and asked when I would receive my items. They indicated it was due on Saturday, which was a couple of days.

I have officially stopped shopping at Lane Bryant due to their clothes falling apart. The hems in the pants fall out after one wear. Seams come undone on the legs, and crotch area. Buttons on the shirt fall off, sweaters fall apart easily. I started a new job and spent over $600.00 and it was a complete rip off. I thought Lane Bryant was quality, their prices indicate it should be quality. I have bought stuff from Wal-Mart that lasts for a long time at 1/3 the price.

I bought two pairs of jeans at your Smithfield, NC location. One pair of flares and one pair of boot cut. The flares are wonderful, just like all the jeans that I have bought from you in the past. But the boot cut, after wearing for just a short time, lose all shape and look very bad. I have never had a boot cut do this. I would not buy these jeans again. Waste of money.

My sister came to visit me from NY for Christmas and bought me 2 sweaters from Lane Bryant. They were very beautiful, but unfortunately, they were not my size. I work 2 jobs and am a very busy person. But when I did finally find the time to make it to the store in Mid Rivers to return the sweaters on 3/9/12, I was informed that even though she paid a nice price for each sweater, I was only allowed to get the lowest sale price for these items! How does that seem fair, after all Lane Bryant had no problem taking her money for the full price and being a Christmas present none the less!

On Friday night 2/10, I ordered items online, and did an overnight shipment. My profile was already made online. So, my PO box number was in there. It never stopped me from shipping overnight to a PO box. On Monday, I looked to see if it was being processed. I saw then that you can't have it overnight to a PO box. I called Lane Bryant immediately on Monday morning. I spoke to a representative, and told her that I need to give my physical address. She said she didn't know how, but it was already sent out, and to call on Wednesday, to see where it was. I waited until Wednesday. I made sure that the post office already had their delivery from UPS. They had not received the package.

I recently bought 3 bras from them, and within a couple of weeks, the wire under the arm pit was popping through the material. I can't believe that a bra costing $36.99 would be made so badly. Lane Bryant should be ashamed of itself for selling such poor quality bras.

Over the past three years, I have spent a lot of money with Lane Bryant. The problem I have been having recently is, the bras are breaking in a two month span (I did have the correct size). The black new stretchy 40 something dollar pants, that I had worn for 5 months, have fibers coming apart (so you see white on the inside leg). Their regular khaki pants lasted me 8 months, but became hole-y in the crotch. I just think that Lane Bryant does not make durable clothing anymore. I am not asking for much, just a plus size, that will actually last me at least a year, so I can actually get my money's worth. Times are hard in the plus size world.

I have contacted Lane Bryant several times to request they not email an email address I once used. Each customer service representative tells me they will honor my request; however, they continue to email that address. Today it happened again and I emailed customer service to not email that email address and to change the email address they use to a different address. When they replied to me they included the email address I asked them to not mail to in the return email.

I have been trying to keep track of my expenses for several months now, and noticed recently that I’ve been having problems keeping up with my Lane Bryant card, despite making more than the monthly payment. I have not purchased anything in months, and I noticed extra debits on my statement. It took some searching, but I finally found that I was being charged insurance payments (about $20 a month on top of the accrued interest). Whenever I call, the representatives, they usually offer the insurance, but I always turn it down. I never opted to have the insurance, and it was added to my account without my permission.

My experience with Lane Bryant over the years has been a good one overall. Two months ago, I went shopping for new clothes. I was hoping to add the money I spend that day onto my current credit card. I already closed the other card account. I left thinking that I could combine both amounts onto one card, but little did I know that I now have another credit card. Well, I got two credit cards now and didn't want that. The sales person didn't even tell me I applied for another card and it didn't register to me. I thought it would be on my current card. When I called the customer representative, they would not allow me to combine the amount of money onto one.

I have always got my bras from Lane Bryant even as a teenager. This most recent visit in August 2011, I got two cacique plunges.The employee informed me that they were being made different. Well about two months later, the fabric that holds the cups together started stretching and ripping. I paid alot of money for them because I thought I was buying a good quality product. I took care of them as instructed and never slept in them. I am very dissatisfied and disappointed. Thank you for reading my complaint. Loyal customer, Britni ***

I went into Lane Bryant in Northpark Mall in Ridgeland, MS to return a sweater that I purchased about a week ago. I bought two sweaters but I purchased one of them in the wrong size. I purposely did that because the color that I wanted was not in my size. I figured I could exchange it later in my size. Today, I was in the store to exchange and I had my receipt but the cashier wanted to charge me $8.00 and some change more. She couldn't tell me why I needed to pay $8.00 more just that it rang up that way. I couldn't get her to understand that it was an even exchange like it would have been if I didn't even have a receipt. I never took my sweater from the bag, all tags were in place. It didn't make sense. That young lady cost you a customer.

The Lane Bryant at 129 N. Wabash Ave. Chicago IL 60602 treated me so disrespectfully! The security guard was following me the whole time and would not give me any space to enjoy my shopping experience. He was hounding me at every chance he got and did not give me any room to breathe. It was so horrible how they treated me like a criminal. I work hard for my money and I do not appreciate the way they treated me at all!! I just have to shake my head. I woke up crying. I have come so far in my life and to be treated this way was just very messed up.

I wouldn't give you a star at all but it wouldn't let me out without one. The worst customer service phone line I have ever encountered. I found out by calling several other numbers that the only way to get to a real person is to dial the 888-4163 number. When it prompts you to enter an SS number, don't do it but enter the numbers 1-9. Seriously? How is anyone supposed to know this? How are working people supposed to find the time to spend 40 minutes trying to pay a questionable bill? Only to find out that if I want to take care of the bill right now, it will cost me $15. There's no other place I can do business with charges more than $2 to be able to pay over the phone. I will never set foot in Lane Bryant again. The most frustrating company I have met up with in a lifetime.

I have basically the same complaint as the other complaints registered. Lane Bryant has a lot of good promotions. The trick is, do not ever return/exchange items. When you do, you end up paying more than you owed. This must be legal or they would not be able to do it.

I have shopped at Lane Bryant for many years. Over the past couple of years, I have noticed that their products' quality is plummeting. Nearly everything I buy there now breaks, in one way or another. As an example, the last three pairs of pants I have bought have all had a hem fall completely out after one or two uses. I had a pair of slippers completely fall apart after 10 minutes of wearing them. Their bras break too. Their sweaters get holes--nothing lasts more than a month. Even if it breaks in time for you to return it, that is one extra trip you have to make time for. My guess is that the company got greedy and no longer cares to put any effort into producing quality products.

I received a very offensive mailer ad from Lane Bryant. I think it needs to be pulled. To show such nudity and gay acts without it being in a private envelope is beyond wrong and rude. My 12-year old son does not need to see naked woman acting gay and being so exposed out in the open. If they wish to advertise in such a way, they need to put that kind of advertisement in a private envelope. It was disgusting and rude!

I was in your store and very disappointed in the customer service that I got there. There were pants on the clearance rack that was marked down to $39.99 and the sign said gold dot extra 60% off. I went to the register to buy the pants; two pairs and two different colors.

I am (now was) a long-time shopper of Lane Bryant and have placed many online orders without any problems. Just yesterday, I picked up my latest online purchase from my local store and found that I received an item I did not order. I ordered a dress slip, but received a pair of pants instead. When I contacted customer service, I was informed that I could only re-order the correct item online, over the phone, or in-store at its regular price and then either return the incorrect item in-store or via mail and receive a credit for that item within two weeks. The process of returns and exchanges with Lane Bryant is very much a bait-and-switch, as another person stated. Even when the error has been made on the part of the retailer, they expect the customer to pay for their mistake. In my case, I purchased this item as part of a larger order for which I received a promotional discount, and as many may know, when you return or exchange an item as part of a promotion, the discounts are either lost or reduced.

Well, my wonderful husband purchased my $70 boots for Christmas with no coupons. So, I finally got around to wearing them on January 14th, 2011, about 3 weeks after Christmas. Guess what? While at work, I could see my socks. They were ripped. No biggies, I went to take them back and problems started.

My bill, which is a total of $24.54, was due on 12/5/10. I waited until 12/6 to pay it in full so I could get away from my husband to buy him a Christmas gift. When my bill came Friday, they had added back the $24.54 as a late fee. I called their customer service phone number (**) and suggested an error had been made on my account. Michael (wouldn't give me his last name) told me it was a late fee and was not a mistake. That constitutes a 100% late fee. Since when are companies allowed to do that? The damage that resulted was that I had to, in essence, pay the bill twice!

I purchased a shirt for approximately $39.99 back in July to take on a cruise this November. I never wore the shirt until November. When I came home, I handwashed the shirt and the studs began to fall off. I still had my receipt so I took the shirt back to the store and explained to them what happened. The manager Amanda ** stated that she did not know what to do. So, she called someone on the phone and they told her to give me $6.99 for my $40.00 shirt. I walked out and told her that that was unacceptable. I am not sure if this is how Lane Bryant does business or if this manager was uninformed. I am not very happy. Needless to say, I am stuck with a shirt that is literally falling apart.

I have purchased a total of three belts from Lane Bryant within the last year and all have split. This means for this belt 3 X $29.95 = $89.85, not including tax and they all have split. I would like to know what LB can do regarding this concern.

I am having the same difficulty as other clients I have seen here. No statements, no emails other than sales pitches for store, LB Outlet and online shipping. It's weird that I can get all of this but not the statements. So I get a paper statement today saying I owe an additional $50 in late fees. I got $30 after making two phone calls. The first rep hung up on me after I requested to speak to a supervisor four times and had also told me that I could not get any late charges taken off my account until I made a payment over the phone for an additional $10. That is asinine.

I ordered a blazer and a sequenced blazer online. About tree weeks later, I still haven't received it. So I called in and was told they sent it to the wrong address and because it had been more then 7 days. There is nothing they can do. So now, not only am I out the money I spent, but I now have nothing to wear to my own dinner party! Basically, they robed me. How can they possibly do business this way?

On June 30, 2010, I got fitted for a new bra. My daughter recommended that I do this, because Lane Bryant had people knowledgeable about bra fitting. At that time the special was to buy two bras and get 2 free. The sales clerk did a nice job and I bought a bra. The clerk said that I could come back later and she would give me credit for whatever special was on at that time. She did not give me a time frame. On September 15, 2010, I returned to the store hoping to get the special at that time. A new clerk waited on me and said that I should have come back in a week or two.

At that time the special was to buy two bras and get 2 free. The sales clerk did a nice job and I bought a bra. The clerk said that I could come back later and she would give me credit for whatever special was on at that time. She did not give me a time frame.

Request to have my payment due date change from the 20th of every month to the 25th so that I may make my payments on time. So that I would not be charged a late fee. This company refused to do so stating,"Their system would not allow this change." This company is indirectly forcing their clients into paying late fees. Keep in my mind they have the capability to waive late fees ("one time courtesy") but does not have the capability to change due dates. This is fraudulent.

Request to have my payment due date change from the 20th of every month to the 25th so that I may make my payments on time. So that I would not be charged a late fee. This company refused to do so stating, "Their system would not allow this change." This company is indirectly forcing their clients into paying late fees. Keep in my mind they have the capability to waive late fees ("one time courtesy") but does not have the capability to change due dates. This is fraudulent.

Approximately 1+yrs ago, I made a payment online for my Lane Bryant account. Because of the online payment that was made it stopped me from receiving mail payments. When I found out that my account was past due from receiving a phone call, they informed me that a late fee had been added but they would give me a courtesy credit since I didn't realize the online payment would stop mail payments. Since then, I still have not received mail statements but the phone calls for being late with the late fees added every single time. I have spoke to numerous representatives and so called supervisors to try and fix the problem and all says that it's fixed when it has not been.

On July 6, Check #51XX was sent to the Lane Bryant company through a third party electronic bill paying system. It paid the bill in full. Lane Bryant received the check and processed it through their company, as evidenced by the endorsement on the back of the check. The check was deposited into the World Financial National Bank which is the holding company of Lane Bryant. Somewhere along the way, my account has not been credited. I have received numerous phone calls from rude collection agents, even though this account is in dispute. I have sent three letters to Lane Bryant (the last two were certified with a signature from someone in their mail room) yet they claim they never received them even though I have sent them copies of the certified receipts. In the meantime, I have been charged at least $60 in interest and late fees.

I ordered a $100 gift card on the Lane Bryant website on June 30. I received an email immediately saying that the card would arrive in 5 business days. The amount was charged to my credit card on the same day, June 30. The gift card never arrived.

I purchased 2 pairs of classic leggings from Lane Bryant's stores. Both pairs had ripped with very little use. One pair I wore for an hour and they ripped. I emailed customer service through Lane Bryant's website. A woman named Suzanne ** said she would send me a return label to send the pants back and that my account would be credited the full purchase amount for both pairs. I received the label and sent the pants back. A few days later, I received an email that my account was credited for a completely different item that I had not mailed back. The classic leggings that I mailed back were $26.50 each plus tax. They only credited my account $17.55.

I was purchasing some clothes and notice when they remove the sensor, the pants had hole where the censor was located at. The sale person Zeinah ** called the manager Stacey. I asked, "Can we take something off the ticket price since it has a hole in the pants?" The manager Stacey said no with unprofessional tone and attitude. I asked the manager Stacey why I could not get discount on the pants. She said we can send the pants back to the designer. I advised manager Stacey that type of fabric, the sensor would be placed in different area on the pants. She looked and walked away.

Made online payment on April 2, 2010. Received two emails thanking for the payment and saying it would be deducted on April 4. Just received my new statement stating that a late fee of $29.00 was added on April 3 and payment deducted on April due date was April 3. Paid minimum payment of $15. Finance charge $5.83, plus late fee $29.00. I paid on time, but now, owe more than before the payment. Lane Bryant chose the date to deduct the payment from my account. I had no say in this. They received the payment prior to due date but deducted it after so they could add late fee. Amount owed is now higher than balance prior to payment.

To the customers who ordered online at Lane Bryant. Bring in your order/receipt into a store. The store should refund/exchange your items with friendly customer service. You can also pay your bill in a store without extra cost. Also, associates are trained to follow you around a store to offer any needed services (it's not personal or racists).

I never received a bill, neither paper nor email, from Lane B. Mid-March, I receive a paper bill saying my account is past due. When I called to try to understand when the purchases were made and why, I hadn’t received a bill. I was told there were 2 late fees added and the purchases must have been made before January. They could not see the transaction history because a new bank took over in January and no transactions prior to that can be seen! Customer service also provided no help at all! I cancelled my card and said I would pay on-line the next day. If I had paid over the phone if would cost an additional $10.

On 12/01/09 I placed an order with Lane Bryant as they were having an online sale buy two bras get two free. I received my order and one of the bras was the wrong size and not the size I ordered. It was correct on the order form but they shipped the wrong size. I called customer service and was told they would not exchange it, even though it was their error. The only way I could get the correct size sent to me is that I had to repurchase the single bra of the regular rate of $36.00 and wait for a return label and send the wrong one back. When they received the wrong one, they would then credit my card back the purchase price. I asked several times why I couldn’t just send the wrong one back and then they could send me the correct one once they received it, but they refused.

On 5/9/09, I made a purchase in the Lane Bryant Store at 444-446 86 Store Brooklyn, NY 11209 and they opened a Lane Bryant credit card for me. I was told that my card will be sent to me by mail. Two months later, 7/3/09, I received a call from them "that I did not pay the bill". I told them I never received the bill and card from Lane Bryant. The person on the phone stated "Right, because the bill was returned to us, wrong address." I gave them the correct address as above but they had "**". I made a payment over the phone, $100 **, 7/30/09. I sent the second payment by cash check for $150 without receiving the bill from Lane Bryant and still never received the credit card.

These people are racist. I went into the store with my 3 and 11 year old daughters and they followed us around the store. When I confronted them, they tried to say that they did not do that. After I left the store, my sister went in looking for me and she was hit with the same type of treatment. If that is not racism, then I don't know what is. I felt hurt and stunned by what has happened to me. Never in all of my 34 years have I experienced something like this. We went on Saturday, July 25. The manager or person who claimed to be the manager, her name was Cathy.

I purchased a pair of crop pants on June 26th. I always wash my clothes before I wear them, so I haven't even wore the pants. We went out of town for the 4th. I went to press my pants to wear and the cuff hem of one leg was gone. So when we got back in town, I went to the store on July 6th, and told the sales lady what happened. She told me to just press the hem in, but that won't work. It needs to be stitched. It won't stay up, just pressed. I just wanted to exchange the pants for the same pants, but she said just press the hem in. I stopped at a seamstress on the way home and she said it needed a hem and she could fix them for $8. I e-mailed the company and have heard nothing. So now, I have a pair of pants that I paid $44.50, and can be fixed for $8, that I have never worn. I am very unhappy and think this is poor business. I have shopped at this business for numerous years, but I will never purchase anything else there, and I am telling all my friends about this. Thank you.

Ordered outfit for a wedding Aug 08. It was the wrong color. I sent it back at the time allowed plus I paid to ship it back, asked for refund back to my credit card. I am still waiting as of Feb 5, 09. I am disabled, on fixed income. I want my money back. I have none to give away. I will write a letter to President Obama if I have to to get my money back. I don't want a gift card to Lane Bryant.

Purchased items on line, completed order, all was in stock said it would be recieved in 6-7 business days. kept checking on order and it kept say no order called customer service,,said they had to inspect the items for quality and shipping would be delayed.. i made it clear that i had order for a spefic time to get recieve the items.. was told that she would email the warehouse (cant call them,, they have no number for them) told her that she would have to overnight this order at their expense. kept checking on order ,, still not shipped..then they are shipping one item at a time. and nothing has arrived yet.. WILL NEVER SHOP AGAIN .. PEOPLE BEWARE OF LANE BRYANT ON LINE ORDERS...

Previously purchased three pairs of Houston original fit trousers from LB. Within weeks all six pant hems had fallen out and three buttons had fallen off. Recently purchased two pairs of Houston Right Fit trousers in hopes there would be no problems. First time wearing both pants, both pant legs' hems fell out.

I was visiting with relatives from New Orleans in Monroe, LA. We decided to go shopping at Lane Bryant which was once my favorite store. The manager Essie was very rude to the workers there and she even yelled at me as a customer when I simply asked her if she could help me coordinate an outfit. This woman is horrible. She is a disgrace to Lane Bryant and I will never shop there again. This happened at Pecanland Mall in Monroe, LA.

The dye from a shirt rubbed off and ruined and expensive handbag. I contacted the manager at the store who directed me to a customer service phone line and who also advised me that she would be in touch with a district manager who would then be in touch with me. It has been over 3 weeks now and I have made several phone calls to the store and the customer service line with no response. I have also sent an email to the company outlining my issue.

Every time I go into this Lane Bryant store, I encounter the Manager who is very rude and offensive. She is not helpful and acts as if I am bothering her when I have questions. I have also heard her use profanity numerous times around customers and her over all demeanor is not professional. She is also rude in the way she handles her employees and she constantly talks down to them which causes me and other customers to feel very uncomfortable. I will no longer shop at this Lane Bryant because this manager is horrible and there have been numerous such incidents with her. Thank you kindly

I recently placed a purchase from Lane Bryant for 7 tops. I got a promotional code to use that was emailed to me. I completed the shopping cart went to the preview of your order. It showed the order to be $131.00 (including, S&H, customs and taxes) I am in Canada. The screen came up to review your order and details then submit if it is ok. Everything was fine and I sent it. Two days later I went in to see if the order was shipped...it wasn't, however the price had changed to over $150.00.

I bought 6 pair of Right Fit Trousers. The first day and sometimes by the second day the hem unraveled on the pants. I had to walk on my hem the whole day until I could get them home to wash, dry and mend the pants.

I am a Canadian who purchased some clothing at Lane Bryant in Niagara Falls, NY last fall. They offered me their credit card - an offer I only accepted as they provided no payment and no interest for three months. When the this period was over, I sent my payment - via Canada Post money order in US dollars - via Canada Post ExpressPost service (with a tracking number). I have proof that they received my package with payment on time on March 10. I have proof that the money order was cashed by them. Yet, my account has not been credited.

I ordered a number of items that needed to be returned due to being too big - a red dress, two pairs of jeans, a down vest, top and black dress pants. I had all the return merchandise slips, filled them out, put it in a box and shipped it USPS priority mail w/delivery notification. I received an email stating they got my items and my account will be refunded $70. I emailed them back saying the refund should be more and listed the items in the box. I received an email asking for the date the packaged was shipped, how it was shipped and a tracking number. I supplied them with it. I got an email stating here is a link to our return policy and sorry your box only had one item. I emailed them stating this was unacceptable and I have no choice but to contact the BBB and a lawyer. I'm waiting for a response.

Lane Bryant did halt shipments to Canada with some smarmy excuse that the site is undergoing renovations. Seems to lack a whole lot of ethics since these renovations have been going on for over five months. Can not get a straight answer out of any email I sent to Lane Bryant about what is going on. I am now shopping for other vendors.

I purchased some clothing off of the website, it didn't fit. When I emailed them they told me I could go to any store and return the items. We finally drove to Buffalo on Nov.3rd to return the items and they said we had to do it over the net. It has been 2 months and the product is still sitting in my home and Lane Bryant keeps on pushing me from one site to the next. Now they are saying the Canadian site is down. Their customer service sucks and I would like to speak to one of their customer service reps. I keep on getting the runaround and am very disappointed. I will also urge the Canadian Better Business Bureau to stop Lane Bryant from being able to sell to Canadians.

As a side to a recent phone order to Lane Bryant, my wife was sold a $10 trial cosmetic product. She cancelled within 48hrs, and never received the product. Our Discover card was charged $10 by Reservationrewards.com for a membership fee for their shoppers discount club. I believe this transfer of my cc acct number is a violation of my privacy by Lane Bryant and their partner WEBLOYALTY-Reservationrewards. Lane Bryant did not post a charge I join many other complaintants about this practice and wish to be party to a class-action suit.

I receive Lane Bryant catalog to my house on an average of 2 a week. I asked for a Lane Bryant gift card for my Birthday only to find out that it can not be used in the catalog. This catalog screams the Lane Bryant and doesn't state that it is not the same as the stores. I think it is a scam by Lane Bryant to mislead consumers. Once the gift card is purchased you can't get your money back. They don't explain that the catalog is not theirs.