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Lands' End Reviews

1.2
234 reviewsRating Calculation
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About Lands' End

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Lands' End has produced clothing, accessories and home goods since 1963. Its offerings include outerwear, swimwear, casual clothing and bedding.

Visit www.landsend.com
Pros
  • Durable products
  • Wide variety of styles and sizes
  • Easy return process for items
Cons
  • Shipping delays and issues
  • Inconsistent product quality
  • Poor communication from customer service

Lands' End Reviews

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    Page 4 Reviews 230 - 380
    Customer ServiceSales & Marketing

    Reviewed Dec. 26, 2011

    Land's End Website on 12/17 began running a sale stating in large type: "Buy before 12/20/11, Free Delivery before Christmas Guaranteed." Also, it stated everything 30% off. We ordered some clothing items but did not receive them by the 24th of December. I checked and found they were not shipped until December 22 and would not arrive until 12/29/11 via UPS. I contacted Land's End on 12/24 and spoke with customer service who informed me that shipment was delayed due to a pair of pants needing an inseam! Pants were standard 36x32 size. They offered a $30 gift card in compensation for the problem. I declined. Prior to 12/17/11, Land's End website stated (if you looked long enough!) that shipping took from 2-5 days to process and that no order was guaranteed by Christmas if placed after 12/15.

    Then on 12/17 the information above appeared on their site! This was clearly a fraud by inducement perpetrated on the consumer in an effort to compete for pre-Christmas sales. Land's End knew they couldn’t fulfill their offer but made it anyway to induce people to buy when they knew full well they would not be able to deliver before Christmas! The consequence is that there’s no Christmas present for my son.

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    Customer Service

    Reviewed Sept. 20, 2011

    The site offered free shipping with minimum purchase. The site also stated shipping 2-5 business days though I'm not sure why there is such a spread.

    My item was shipped on September 14. I tracked it on the UPS site. It was at my local UPS and on a truck at 7:31 AM. At 7pm, I still had no package. The next day, I went on the tracking site and it states "hand delivered to Post Office". Why in the world? I contacted so called customer service and was basically told "oh well, too bad". When I asked where that policy was stated on their site, I was told that it was not and was informed that "it's standard shipping". They claim that it's their way of "going green"! **! Thanks for absolutely nothing!

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    Reviewed Aug. 1, 2009

    Twice now, I've received a Land's End catalog, phoned them to place orders and have been told that they are out of the products. The catalogs have arrived in my mailbox within the specified period requested by Land's End. I emailed a complaint to Lands End customer service, and got a canned corporate response about needing to order conservatively. I find this very aggravating and disrespectful to a customer. I feel very much fooled here. If they don't want to account for people who call in once they receive the catalog, then they shouldn't send out the catalog. I sent another email to customer service and have yet to hear from them. So is what they send really a catalog or a ploy to get people to call and perhaps order something else? It's hard to say but if they won't stock items to fulfill orders, then they shouldn't solicit phone calls by sending out catalogs. Actually, I saved money by being royally aggravated by Land's End inventory management and customer service. They are telling me that my time selecting product is not valuable to them.

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    Reviewed Sept. 9, 2008

    They treat their temporary part time employees like trash, even though most of these people have worked for them for years and years and years without benefits or a schedule.

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    Lands' End Company Information

    Company Name:
    Land's End
    Website:
    www.landsend.com